Cisco Systems 7900001 802.11a/b/g Wireless IP Phone User Manual 7921

Cisco Systems Inc 802.11a/b/g Wireless IP Phone 7921

Manual

FINAL REVIEW - Cisco ConfidentialCorporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 526-4100Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and LaterINCLUDING LICENSE AND WARRANTYPhone Guide
FINAL REVIEW - Cisco Confidential
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later iiiFINAL REVIEW - Cisco ConfidentialContentsGetting Started 1Using this Guide 1Finding Additional Information 2Cisco Unified Wireless IP Phones and Regulatory Domains 2Safety and Performance Information 2Battery Safety Notices 3Accessibility Features 5Connecting Your Phone 6Installing or Removing the Phone Battery 6Charging the Phone Battery 7Using the AC Power Supply to Charge the Battery 8Using the USB Cable and PC Port to Charge the Battery 9Powering On the Phone 10Setting Username and Passwords 11Entering and Editing Text 11Accessories for the Cisco Unified Wireless IP Phone 7921G 12An Overview of Your Phone 14Understanding Buttons and Hardware 14Understanding Phone Screen Features 17Understanding Feature Buttons and Menus 19Understanding the Help System on Your Phone 20Using Phone Buttons 21Understanding Lines vs. Calls 21Understanding Line and Call Icons 22Understanding Feature Availability 23Cleaning the Phone 23
iv OL-10806-01FINAL REVIEW - Cisco ConfidentialBasic Call Handling 24Placing a Call—Basic Options 24Placing a Call—Additional Options 25Answering a Call 27Ending a Call 28Using Hold and Resume 28Using Mute 29Switching Between Multiple Calls 29Transferring Calls 30Forwarding All Calls to Another Number 31Making Conference Calls 32Understanding Types of Conference Calls 32Starting and Joining a Standard Conference 32Starting or Joining a Meet-Me Conference Call 34Advanced Call Handling 35Speed Dialing 35Using Speed Dial and Fast Dial 35Picking Up Redirected Calls on Your Phone 36Using a Shared Line 37Understanding Shared Lines 37Adding Yourself to a Shared-Line Call 38Preventing Others from Viewing or Joining a Shared-Line Call 39Storing and Retrieving Parked Calls 39Making and Receiving Secure Calls 40Tracing Suspicious Calls 40Prioritizing Critical Calls 41Using Cisco Extension Mobility 42Logging Out of Hunt Groups 42Using a Handset, Headset, and Speakerphone 43Obtaining a Headset 43Using AutoAnswer 44
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later vFINAL REVIEW - Cisco ConfidentialUsing Phone Settings 45Customizing Rings 45Customizing Volume Settings 46Customizing the Phone Screen 47Changing Keypad Settings 48Using Any Key to Answer the Phone 48Setting the Keypad to Automatically Lock 49Changing the Keypad Tones 50Viewing Your Network Profile List 50Using Call Logs and Directories 51Using Call Logs 51Directory Dialing 51Using Corporate Directory on Your Phone 52Using Personal Directory on Your Phone 52Cisco Unified CallManager Release 4.0 and Later 52Cisco Unified CallManager Release 5.0 and Later 53Accessing Voice Messages 56Accessing Your User Options Web Pages 57Cisco Unified CallManager Release 4.1 and Later User Options Web Pages 57Logging In to the User Options Web Pages 57Subscribing to Phone Services 58Cisco Unified CallManager Release 5.0 and Later User Options Web Pages 59Accessing Your User Options Web Pages 59Configuring Features and Services on the Web 60Setting Up Speed Dials on the Web 60Using Personal Directory on the Web 61Using Your Personal Address Book on the Web 62Configuring Fast Dials on the Web 63Using the Address Book Synchronization Tool 64Setting Up Phone Services on the Web 64
vi OL-10806-01FINAL REVIEW - Cisco ConfidentialControlling User Settings on the Web 65Controlling Line Settings on the Web 66Using Cisco WebDialer 68Understanding Additional Configuration Options 70Troubleshooting Your Phone 72General Troubleshooting 72Viewing Phone Administration Data 73Using the Quality Reporting Tool 73Cisco One-Year Limited Hardware Warranty Terms 74Index 1
Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the U.S. and certain other countries. All other brands, names, or trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0501R)© 2006 Cisco Systems, Inc. All rights reserved. OL-10806-01Quick ReferenceCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and LaterCommon Phone TasksUsing the PhoneShortcut Keys and ButtonsSoftkey DefinitionsPhone Screen IconsEntering TextUsing the PhoneShortcut Keys and ButtonsPower on the phonePress (red key) and hold until phone powers on.Place a call Dial the number, then press (green key). (There is no dial tone).Answer a call Press (green key), Answer, or .Disconnect Press (red key) or EndCall.Access phone featuresPress Options for feature list:•Press number key for feature or•Scroll to feature and press .Access Main menu optionsPress a navigation arrow for:•Directory menu (Book)•Line view (Phone)•Settings menu (Tools)•Services menu (World)Press number key for menu option.Power off the phonePress and hold (red key) until phone powers off.Lock/unlock the keypadPress and hold (# key). To unlock, press any key and Yes.Toggle ringer to vibrate Press and hold (* key). To activate ring, press .Access voice messagesPress and hold (1 key).Adjust ring volumeAdjust handset or speaker volumePress up or down.Press up or down during a call.Mute your phone Press . To unmute microphone, press button again.Activate speaker Press . To return to handset, press button again.#**1@Common Phone TasksHold/resume a call Press Hold or Resume.Transfer a call to a new numberChoose Options >Trnsfer, enter a target number, then press Options >Trnsfer again.Redial a number Press twice or Options > Redial. Start a standard conference callChoose Options > Confrn. Dial a number, then press Options > Confrn again. Repeat for each party.Forward your extensionChoose Options > CFwdAll. Enter the number to which you want to forward all calls. Cancel using Options > CFwdAll.Use your call logs Choose Directory (Book). Then select one of these:•Missed Calls•Received Calls•Placed Calls To dial, scroll to a listing and press Dial or .Move a shared line call between desk phone and wireless phoneFrom the phone with the active call, press Hold. From the other phone, highlight the shared-line call, then use Resume to retrieve the call.
Softkey DefinitionsAbbrDial Dial using a speed dial index numberAnswer Answer a callBarge Add yourself to a call on a shared lineCallBack Receive notification when a busy extension becomes availableCancel Cancel an action or exit a screen without applying changescBarge Add yourself to a call on a shared line and establish a conference CFwdAll Setup/cancel call forwardingClear Delete records or settingsConfList View conference participantsConfrn Create a conference callDelete Remove characters or item at the cursor Detail Display details in a recordDial Dial a phone numberDirTrfr Transfer two calls to each otherEdit Change a settingEditDial Edit a number in a call logEndCall Disconnect current callGPickUp Answer a call ringing in another groupHLog Log in or out of your hunt groupiDivert Send a call to your voice messaging systemJoin Join several calls already on a single line to create a conference MCID Report suspicious callsMeetMe Host a Meet-Me conference callNewCall Make a new callEntering TextOptions Access softkey feature listOPickUp Answer a call ringing in another group associated with your groupPark Store a call using Call ParkPickUp Answer a call in your groupQRT Submit call problems to the system administratorRedial Redial the most recent numberRemove Remove a conference participantResume Resume a call on holdRmLstC Drop the last party added to a conference callSave Save the chosen settingsSelect Choose an option or callSubmit Search for a directory listingTrnsfer Transfer a callUpdate Refresh content Character—Press appropriate key to highlight and enter the lower or upper case character.Space—Press to enter a space.Number—Press the number key to highlight and enter the number. Symbol—Press these keys to display symbols. to enter * + - / = \ : ; to enter space , . ‘ “ | _ ~ ’ to enter # ? ( ) [ ] { } to enter ! @ < > $ % ^ &0*0#1@Phone Screen IconsLine and Call StatesIncoming callCall on holdConnected callOff-hookShared line in useCall Forwarding enabledOther FeaturesPhone lineSpeed-dial number Service URLVoice messageMute onHeadset in useSpeaker mode activeRinger off (silent mode)Ring and vibrate onVibrate only onPush to talk in useRadio signalBattery charge statusNo radio signalDocked in desk top chargerKeypad lockec
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 1FINAL REVIEW - Cisco ConfidentialGetting StartedUsing this GuideThis guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly-used sections.If you want to... Then...Review important safety information See Safety and Performance Information, page 2.Connect your phone to the network See Connecting Your Phone, page 6.Use your phone after it is installed Start with the An Overview of Your Phone, page 14.Learn about the buttons and menus See Understanding Feature Buttons and Menus, page 19.Learn about the phone screen See Understanding Phone Screen Features, page 17.Make calls See Placing a Call—Basic Options, page 24.Put calls on hold See Using Hold and Resume, page 28.Mute calls See Using Mute, page 29.Transfer calls See Transferring Calls, page 30.Make conference calls See Making Conference Calls, page 32.Forward calls to another number See Forwarding All Calls to Another Number, page 31.Share a phone number See Using a Shared Line, page 37.Answer calls ringing on another phone See Picking Up Redirected Calls on Your Phone, page 36.Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 43.Set up speed dialing See Speed Dialing, page 35.Change the ring volume or tone See Customizing Rings, page 45.View your missed calls See Using Call Logs and Directories, page 51.Listen to voice messages See Accessing Voice Messages, page 56.Customizing your phone using the User Options web pagesSee Accessing Your User Options Web Pages, page 57.See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.
2OL-10806-01FINAL REVIEW - Cisco ConfidentialFinding Additional InformationYou can access the most current Cisco documentation on the World Wide Web at this URL:http://www.cisco.com/techsupportYou can access the Cisco website at this URL:http://www.cisco.com/International Cisco websites can be accessed from this URL:http://www.cisco.com/public/countries_languages.shtmlCisco Unified Wireless IP Phones and Regulatory DomainsThe radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of its regulatory domain, the phone will not function properly, and you might violate local regulations. Safety and Performance InformationRead the following safety notices before installing or using your wireless IP phone.Note To see translations of the warnings that appear in this publication, refer to the statement number in the Regulatory Compliance and Safety Information for the Cisco Unified Wireless IP Phone 7921G document that accompanied this product.WarningIMPORTANT SAFETY INSTRUCTIONSThis warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071SAVE THESE INSTRUCTIONS
Getting StartedCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 3FINAL REVIEW - Cisco ConfidentialWarningRead the installation instructions before connecting the system to the power source. Statement 1004WarningThe plug-socket combination on the battery charger must be accessible at all times because it serves as the main disconnecting device. Statement 1019WarningVoice over IP (VoIP) service and the emergency calling service do not function if power fails or is disrupted. After power is restored, you might have to reset or reconfigure equipment to regain access to VoIP and the emergency calling service. In the USA, this emergency number is 911. You need to be aware of the emergency number in your country. Statement 361WarningDo not use the Cisco Unified Wireless IP Phone 7921G in hazardous environments such as areas where high levels of explosive gas may be present. Check with the site safety engineer before using any type of wireless device in such an area.WarningThe battery charger requires short-circuit (overcurrent) protection to be provided as part of the building installation. Install only in accordance with national and local wiring regulations. Statement 1045Battery Safety NoticesThese battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP Phone 7921G manufacturer.WarningThere is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. Statement 1015WarningUltimate disposal of this product should be handled according to all national laws and regulations. Statement 1040
4OL-10806-01FINAL REVIEW - Cisco ConfidentialWarningDo not dispose of the battery pack in fire or water. The battery may explode if placed in a fire.Caution The battery pack is intended for use only with this device.Caution Do not disassemble, crush, puncture, or incinerate the battery pack.Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object to touch the battery contacts.Caution Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention.Caution Do not charge the battery pack if the ambient temperature exceeds 104 degrees Fahrenheit (40 degrees Celsius).Caution Do not expose the battery pack to high storage temperatures (above 140 degrees Fahrenheit, 60 degrees Celsius).Caution When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries.Caution To obtain a replacement battery, contact your local dealer. Use only the batteries that have a Cisco part number. Standard battery—CP-BATT-7921G-STDExtended use battery—CP-BATT-7921G-EXT
Getting StartedCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 5FINAL REVIEW - Cisco ConfidentialCaution Use only the Cisco power supply that was provided with your phone. If you need to replace your power supply, refer to the list of Cisco part numbers. Australia—CP-PWR-7921G-AUCentral Europe—CP-PWR-7921G-CEChina—CP-PWR-7921G-CNJapan—CP-PWR-7921G-JPNorth America—CP-PWR-7921G-NAUnited Kingdom—CP-PWR-7921G-UKPower OutageYour accessibility to emergency service through the phone is dependent on the wireless access point being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.Using External DevicesThe following information applies when you use external devices with the Cisco Unified Wireless IP Phone: Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •Move the external device away from the source of the RF or AF signals. •Route the external device cables away from the source of the RF or AF signals. •Use shielded cables for the external device, or use cables with a better shield and connector. •Shorten the length of the external device cable. •Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC].Accessibility FeaturesA list of accessibility features is available upon request.
6OL-10806-01FINAL REVIEW - Cisco ConfidentialConnecting Your PhoneYour phone administrator will configure your new Cisco Unified Wireless IP Phone to connect to the corporate wireless network and the IP telephony network. A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7921G. Before you can use your phone, you must install the battery in the phone and then charge the battery. Depending on the type of battery you have, the fully charged battery provides these hours of service:•The standard battery provides up to 8 hours of talk time or up to 70 hours of standby time. •The extended battery provides up to 9.5 hours of talk time or up to 85 hours of standby time.Installing or Removing the Phone BatteryTo install or remove the battery, follow these steps:If you want to... Then...Install the battery 1. Insert the battery catches in the slots at the bottom of the phone. The metal contacts on the battery and the phone must face each other.2. Press the battery to the phone until it locks into place.Remove the battery 1. Press up on the locking catch with one hand.2. With the other hand, hold the battery at the edges and pull out to remove the battery.
Connecting Your PhoneCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 7FINAL REVIEW - Cisco ConfidentialCharging the Phone BatteryYou can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone. For more information, see these sections:•Using the AC Power Supply to Charge the Battery, page 8•Using the USB Cable and PC Port to Charge the Battery, page 91Locking catch—Push up to release the battery.2Battery catches—Insert these into the slots near the bottom of the phone at battery installation.3Metal contacts—Match the contacts on the battery to the contacts on the phone.Charging Times Battery TypeAC Power Supply Connected to PhonePhone Connected toPC with USB CableStandard 2 hours 5 hoursExtended 3 hours 7 hours22213180349
8OL-10806-01FINAL REVIEW - Cisco ConfidentialUsing the AC Power Supply to Charge the BatteryYou can charge your battery quickly by connecting the AC power supply to the phone. To accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the AC power supply. You can use the phone while the battery is being charged. After the battery is charged, you can unplug the power supply cord, or you can leave the phone plugged into the power cord.To charge the battery in the phone using the AC power supply, use this diagram: 1AC plug adapter—Insert the AC plug adapter into the slot on the power supply.2AC Power supply—Insert into an AC outlet.3Phone connector on AC power supply cable—Insert into the connector slot at bottom of phone.4Indicator light—Indicates the charging status: •Red—Battery charging in process•Green—Battery charging is completed
Connecting Your PhoneCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 9FINAL REVIEW - Cisco ConfidentialUsing the USB Cable and PC Port to Charge the Battery You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on you PC. Charging times are longer when you use the USB port on the PC to charge the battery.To use the USB cable and USB port to charge the battery, use this diagram and follow the steps:If you want to... Then...Charge the battery using the USB cable1. Insert the phone connector on the USB cable into the phone.2. Insert the USB A-type connector into the USB port on your PC. Note If the Found New Hardware Wizard opens, use the following procedure to stop it.3. Monitor the indicator light after the phone briefly displays “USB Connected” on the status line.While the battery is charging, the indicator light is red. When the battery is fully charged, the indicator light turns green.1803507921WXYZ01@2ABC3DEF45JKL6MNOGHI78TUV9PQRS#*123
10 OL-10806-01FINAL REVIEW - Cisco ConfidentialPowering On the PhoneAfter charging the battery, you must power on the phone to make and receive calls.TipThe indicator light on the phone blinks every 2 seconds to inform you that the phone is active and in coverage range. Stop Found New Hardware Wizard from opening when connecting to USB port1. Click Next to use the wizard dialog box.2. In the Update New Software dialog, click No, not this time, and click Next.3. Click Install the Software automatically (Recommended) and click Next.4. After a few moments, the Cannot Install This Hardware dialog appears. Click Don't prompt me again to install this software.5. Click Finish to close the dialog box.If you want to... Then...Power on the phone 1. Press and hold the (red button) until the phone powers on. 2. You might need to enter a username and password to access the wireless network. For more information, see Setting Username and Passwords, page 11.3. After completing authentication and registration with Cisco Unified CallManager, the phone displays the main screen and is ready to place or receive calls.Check signal strength The signal icon indicates the strength of the signal between the wireless access point and your phone. Your phone must have at least one bar to place or receive calls.When you move the phone out of signal range, you lose connection with the wireless LAN. The icon appears and the status line displays, “Leaving service area.”If you want to... Then...
Connecting Your PhoneCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 11FINAL REVIEW - Cisco ConfidentialSetting Username and PasswordsWhen powering on your phone for the first time, in some networks, you might need to set your username and password to access the wireless network. Ask your phone administrator for assistance. Entering and Editing TextYou can enter characters, numbers, and special characters for passwords. When you press a numeric key on the keypad, a text bubble shows all the characters and symbols that this key controls. Each press moves to another character option. If you want to... Then...Set username and password1. Press (Settings).2. Select Network Profile.3. Select the current profile name (with ).Note icon displays indicating that this screen is locked. For assistance, contact your phone administrator.4. Press Change, then select WLAN Configuration.5. Scroll to Username or Password and press .6. Using the keypad, enter your username or password in the New Username or New Password field. For assistance, see Entering and Editing Text, page 11.Note You can use up to 32 alphanumeric characters for the EAP/LEAP password.7. To confirm the changes, choose Options > Save. 8. To return to the main screen, press (red button).If you want to... Then...Enter characters Press the number key until you highlight the character (lower or upper case) that you want to enter.Enter numbers Press the number key and locate the number that you want to enter. Delete the last character Press << once to delete the last character or number or to delete the whole character string, press and hold <<.Enter a space Press to enter a space between characters.0
12 OL-10806-01FINAL REVIEW - Cisco ConfidentialRegistering with TAPSAfter your phone is connected to the wireless LAN network, your phone administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone. To register with TAPS, enter the TAPS extension provided by your phone administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, disconnect. The phone will re-start.Accessories for the Cisco Unified Wireless IP Phone 7921GThe following phone accessories are available for your phone:•Standard and extended batteries•AC power supplies for different geographical areas•Desktop charger with speakerphone•Carrying cases•Lock setsFor a complete list of accessories, refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide.Headset InformationTo use a headset, see Using a Handset, Headset, and Speakerphone, page 43. Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.Enter special characters and symbolsPress to display and enter these symbols * + - / = \ : ;Press to display and enter these symbols space , . ‘ “ | _ ~ ’ Press to display and enter these symbols # ? ( ) [ ] { }Press to display and enter these symbols ! @ < > $ % ^ &Cancel editing mode Choose Options > Cancel to return to the menu option or main screen. If you want to... Then...*0#1@
Connecting Your PhoneCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 13FINAL REVIEW - Cisco ConfidentialCisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See Using External Devices, page 5 for more information.The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.Audio Quality Subjective to the UserBeyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets, but some of the headsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance.For information about headsets for your phone, refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide and:•http://www.plantronics.com•http://www.jabra.com
14 OL-10806-01FINAL REVIEW - Cisco ConfidentialAn Overview of Your PhoneYour Cisco Unified Wireless IP Phone 7921G is a full-feature telephone that provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.Depending on the configuration, your phone supports:•Wireless access to your phone number and the corporate directory.•Access to network data, XML applications, and web-based services.•Online customizing of phone features and services from your User Options web pages.•An online help system that displays information on the phone screen.Understanding Buttons and HardwareYou can use the figure below to identify buttons and hardware on your phone.
An Overview of Your PhoneCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 15FINAL REVIEW - Cisco Confidential1Indicator light (LED)Provides these indications:•Solid red—Phone is connected to power source and battery is charging.•Solid green—Phone is connected to power source and battery is fully charged. •Slow blinking red—Voice message. (Phone can be charging or fully charged.)•Fast blinking red—Incoming call. (Phone can be charging or fully charged.)•Slow blinking green—Phone is disconnected from power source and within service coverage area.2Headset port Port for plugging in a headset or ear bud.180258WXYZ01@2ABC3DEF45JKL6MNOGHI78TUV9PQRS#*10131214151611171489765237921
16 OL-10806-01FINAL REVIEW - Cisco Confidential3Speaker button Toggles the speaker mode on or off for the phone.4Right softkey buttonActivates the Options menu for access to the list of softkeys. Sometimes displays a softkey label.5Navigation buttonAccesses these menus and lists from the main screen. (Directory) (Line View) (Settings) (Services)Allows you to scroll up and down menus to highlight options and to move left and right through phone numbers and text entries. 6Select button Activates the Help menu from the main screen.Allows you to select a menu item, a softkey, a call, or an action. 7Power/End button (red)Turns the phone on or off, diverts a ringing call to your voice messaging system, or ends a connected call. If there is no voice messaging system, then silences the ring.When using menus, acts as a shortcut to return to the main screen.8Pound (#) key Toggles between locking and unlocking the key pad.Allows you to enter these special characters when you are entering text:# ? ( ) [ ] { }9Zero (0) key Enters “0” when dialing a number. Allows you to enter a space or these special characters when you are entering text:, . ‘ “ | _ ~ ’10 Asterisk (*) keyToggles between Ring and Vibrate mode.Allows you to enter these special characters when you are entering text:* + - / = \ : ;11 Keypad Allows you to dial numbers, enter letters, and choose menu items by number.#0*
An Overview of Your PhoneCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 17FINAL REVIEW - Cisco ConfidentialUnderstanding Phone Screen FeaturesBecause the Cisco Unified Wireless IP Phone 7921G has only two softkeys, the Options softkey displays the list of available feature options for the phone. The features in the Options list change depending on whether the phone is idle or in an active call. This is what your main phone screen looks like with the Options list open.12 One (1) key Enters “1” when dialing a number. Allows you to access the voice messaging system. Allows you to enter these special characters when you are entering text:! @ < > $ % ^ &13 Answer/Send button (green)Allows you to answer a ringing call or, after dialing a number, to place the call.14 Left softkey buttonActivates the softkey option displayed on the screen.15 Mute button Toggles the mute feature on or off. 16 Volume button When the phone is idle, controls the ring volume, vibrate option or turns off the ring.During a call, controls the speaker volume for the handset, headset, and speaker mode. 17 Push to Talk buttonAvailable with some XML applications; when being used, an icon displays on the phone status line. 1@
18 OL-10806-01FINAL REVIEW - Cisco Confidential1Phone Status line Displays these icons (if active) and your directory number:Battery icon—Shows the level of charge in batterySignal icon—Shows the degree of signal strengthKey lock icon—Indicates the keypad is locked Speaker icon—Indicates speaker mode is activeMute icon—Indicates mute is activeHeadset icon—Indicates headset is plugged into phoneRinger Off icon—Indicates the phone alert is silent Vibrate icon—Indicates the phone alert is vibrate onlyVibrate and ring icon—Indicates the phone alert is ring and vibrateDesk Top Charger icon—Indicates the phone is docked in the charger.Voice Message icon—Indicates you have a voice message Push to Talk icon—Indicates the Push to Talk feature is engaged10140 Primary phone line—Displays the phone number (directory number) for your primary phone line2Date and Time line12:39 06/20/06Displays time and date information 3Options Menu Displays softkey features for the current call state654132
An Overview of Your PhoneCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 19FINAL REVIEW - Cisco ConfidentialUnderstanding Feature Buttons and MenusPress a feature button to open or close a feature menu.4Softkey labels areaMessage - HideDisplays softkey options and provides access to the Options list of softkey features. Displays the active navigation arrows for the menu or screen.5Status and informationYour current optionsProvides phone status or instructions6Main phone screen Displays four menu icons and Help If you want to... Then...Open a feature menu Use the Navigation button to press one of these arrows that open a menu: (Directory) (Line View) (Settings) (Services)Scroll through a menu or listPress the Navigation button up or down.Select a menu option Do one of these:•Press the keypad number key for the item. •Scroll to highlight the item, and then press the button (center of the navigation button).Go back one level in a feature menuPress Back.Note Pressing (red button) from any level of a menu closes the menu and returns you to the main screen.
20 OL-10806-01FINAL REVIEW - Cisco ConfidentialUnderstanding the Help System on Your PhoneYour phone provides an online help system. Help topics appear on the screen.Reposition the cursor to edit a phone number or namePress the Navigation button left or right.Select a highlighted call or optionPress .Access Help From the main screen, press .If you want to... Then...View the main menu Press and wait a few seconds for the menu to display. Main menu topics include:•About Your Cisco Unified IP Phone—Details about your phone•How do I...?—Procedures for common phone tasks•Calling Features—Descriptions and procedures for calling features•Help—Tips on using and accessing HelpGet help using Help Press , wait for the online help main menu to display, and then choose Help.If you want to... Then...
An Overview of Your PhoneCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 21FINAL REVIEW - Cisco ConfidentialUsing Phone ButtonsThe phone keypad and buttons provide these shortcuts to frequently used functions.Understanding Lines vs. CallsTo avoid confusion about lines and calls, refer to these descriptions:•Lines—Each corresponds to a directory number that others can use to call you. Your phone supports up to six lines. To see your phone lines, press to open Line View. You have as many lines as you have directory numbers with phone line icons in the Line View list. •Calls—Each line can support multiple calls. Your phone supports up to 24 connected calls, but your phone administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.If you want to... Then... For more information, see...Lock or unlock the phone keypadPress and hold the key (3 seconds). The screen displays “Keypad Locked!” and the icon displays at the top of the Main screen.Press any key and the screen displays “Unlock Keypad?” Press Yes, the icon disappears and the screen displays “Keypad Unlocked!” or press No to retain the keypad lock.Note The keypad lock is temporarily disabled when you have an incoming call.Setting the Keypad to Automatically Lock, page 49Toggle between ringing and vibrating modePress and hold the key. The screen displays “Vibrate On!” and the icon displays at the top. To switch back to the ring mode, press and hold the key. The screen displays “Vibrate Off!” and the icon disappears. Note You can use the Volume button to set vibrate also.Customizing Rings, page 45Listen to voice messages Press and hold the key. The phone connects to your voice messaging system.Accessing Voice Messages, page 56Adjust the volume during a callPress for a call on the handset, speaker, or headset. Using Phone Buttons, page 21Change the ring pattern for your callsWhen the phone is idle, press to set the ring volume, vibrate, or silent mode. Customizing Rings, page 45#**1@
22 OL-10806-01FINAL REVIEW - Cisco ConfidentialUnderstanding Line and Call IconsThis is what your main phone screen looks like with two active calls, one on hold (23827) and another connected (3956933).Your phone displays these icons to help you determine the line and call state.1Phone Status line Icons and your directory number2Call Activity area Calling party information, connection duration, and call state icon3Status line Status of the selected line4Softkey labels Call feature and Options list Icon Line or call state DescriptionOn-hook line No call activity on this line. Off-hook line Line in use, but not connected to a call. Connected call You are connected to the other party.Incoming call A call is ringing on one of your lines.Remote line in use A shared line is in use remotely.Call on hold You have put this call on hold. See Using Hold and Resume, page 28.Call forward enabledYou have forwarded your primary line. See Forwarding All Calls to Another Number, page 31.3412
An Overview of Your PhoneCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 23FINAL REVIEW - Cisco ConfidentialUnderstanding Feature AvailabilityThe operation of your Cisco Unified Wireless IP Phone 7921G and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system. Therefore, some of the features included in this guide might not be available to you or might work differently on your phone system. Contact your support desk or phone administrator for information about feature operation or availability.Cleaning the PhoneGently wipe the phone screen and phone with a soft, dry cloth. Do not use any liquids or powders on the phone. Using anything other than a soft, dry cloth can contaminate phone components and cause failures.Note If you need to clean or disinfect your phone, you can purchase a silicon cover for your Cisco Unified Wireless IP Phone 7921G. For more information, refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide.Authenticated call See Making and Receiving Secure Calls, page 40.Encrypted call See Making and Receiving Secure Calls, page 40.Icon Line or call state Description
24 OL-10806-01FINAL REVIEW - Cisco ConfidentialBasic Call HandlingYou can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your phone administrator for more information.Placing a Call—Basic OptionsHere are some easy ways to place a call on your wireless IP phone.Tips•When you start to dial a number, your phone tries to anticipate the number you are dialing by displaying matching numbers from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to the number and press .If you want to... Then...For more information, see...Place a call using the handset1. Dial the phone number2. Press (green button) to place your call. Note There is no dial tone.Answering a Call, page 27Place a call using the speaker mode on the handset1. Press button to activate the speaker.2. Dial the phone number3. Press (green button) to place your call. Using a Handset, Headset, and Speakerphone, page 43Redial a number Press twice or choose Options > Redial.Place a call while another call is active (using the same line)1. Choose Hold.2. Choose Options > NewCall.3. Dial, redial, or speed dial a number.Note You hear dial tone with NewCall.Using Hold and Resume, page 28Dial from a call log 1. Press (Directory). 2. Choose Missed Calls, or Received Calls, or Placed Calls.3. Press the number key for the listing or scroll to a listing and press .Using Call Logs, page 51
Basic Call HandlingCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 25FINAL REVIEW - Cisco Confidential•If you make a mistake while dialing, press << to erase digits.•To redial the last number, you can also press two times.Placing a Call—Additional OptionsYou can place calls using special features and services that might be available on your phone. See your phone administrator for more information about these additional options.If you want to... Then...For more information, see...Place a call while another call is active (using a different line)1. Press Hold. 2. Press (Line View).3. Scroll to another line and press . 4. Dial a number.5. Press to make the call.Using Hold and Resume, page 28Place the call on a secondary line1. Press (Line View) and scroll to another line. 2. Dial a number.3. Press to make the call.Switching Between Multiple Calls, page 29Speed dial a phone number 1. Press (Line View). 2. Scroll to a speed dial .3. Press or . to make the call.Speed Dialing, page 35Dial from a corporate directory on your phone1. Choose (Directory)> Directory Services > Corporate Directory (name can vary).2. Use your keypad to enter a name.3. Press Options > Submit.4. Press the number key for the listing or scroll to a listing5. Press Dial or . Directory Dialing, page 51
26 OL-10806-01FINAL REVIEW - Cisco ConfidentialUse Cisco CallBack to receive notification when a busy or ringing extension is available1. Choose Options > CallBack while listening to the busy tone or ring sound.2. Disconnect. Your phone alerts you when the line is free.3. Press Dial to place the call when the line is available.Your phone administratorMake a priority (precedence) call1. Enter the MLPP access number.2. Press .3. Dial the phone number.4. Press .Prioritizing Critical Calls, page 41Dial from a Personal Address Book (PAB) entry1. Choose (Services) > PAB Service.2. Enter login information.3. Select Personal Address Book.4. Use your keypad to enter a name.5. Press Options > Submit.6. Scroll to a listing and press .Directory Dialing, page 51Place a call using a billing or tracking code1. Dial a number.2. Press .3. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC).Your phone administratorPlace a call using your Extension Mobility profile1. Choose (Services) > EM Service(name can vary).2. Enter log in information.Using Cisco Extension Mobility, page 42Place a Push to Talk call. 1. Press .2.Add instructions and xref hereUsing Push to Talk Service, page 43If you want to... Then...For more information, see...
Basic Call HandlingCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 27FINAL REVIEW - Cisco ConfidentialAnswering a CallYou can answer a call by using several options, if they are available on your phone.Tips•To use any button to answer a call, see Changing Keypad Settings, page 48.•You can answer an incoming call even when the keypad is locked.If you want to... Then... For more information, see...Answer a call Press and release (green button) to connect to the incoming call.Using Any Key to Answer the Phone, page 49Silence the ring for an incoming callPress (red button) to forward the call to your voice messaging system.Or, to silence the ringing, press .The call continues silently, then forwards to the no answer target.Switch from a connected call to answer a ringing callPress or (green button). Doing so answers the new call and automatically puts the first call on hold. Switching Between Multiple Calls, page 29Answer using call waiting Press Answer. Send call directly to your voice messaging systemPress iDivert or (red button). Accessing Voice Messages, page 56Retrieve a parked call on another phone Use Call Park. Storing and Retrieving Parked Calls, page 39Use your phone to answer a call ringing elsewhereUse Call Pickup. Picking Up Redirected Calls on Your Phone, page 36Answer a priority call Disconnect the current call and press Answer or . Prioritizing Critical Calls, page 41Automatically connect to an incoming call after a ring or twoAsk your phone administrator to set up the Auto Answer feature. After ringing once or twice, the call automatically connects to the handset or headset without pressing .Using AutoAnswer, page 44
28 OL-10806-01FINAL REVIEW - Cisco ConfidentialEnding a CallTo end a call, simply disconnect. Using Hold and ResumeYou can hold and resume calls A held call is indicated by the call-on-hold icon in the call view.If you want to... Then...End the call Choose (red button), EndCall, or Options > EndCall.Disconnect one call, but preserve another call on the same lineChoose EndCall or Options > EndCall. If necessary, remove the call from hold first.If you want to... Then...Put a call on hold 1. Make sure the call you want to put on hold is highlighted.2. Press Hold. Note Engaging the Hold feature typically generates music or a beeping tone.Remove a call from hold on the current line1. Make sure the appropriate call is highlighted.2. Press Resume.Remove a call from hold on a different line1. Press (Line View) to change to another line. 2. Press Resume. Note If a single call is holding on this line, the call automatically resumes. If another call is holding, scroll to the appropriate call and press Resume.Move a call on a shared line to your wireless phone or to your desk phone1. From the phone with the active call on the shared line, press Hold.2. From your other phone with the shared line, press Resume.
Basic Call HandlingCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 29FINAL REVIEW - Cisco ConfidentialUsing MuteWith Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the phone or a headset.Switching Between Multiple CallsYou can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted on the phone screen, scroll to it. Tips•The phone can have up to six lines, but the phone screen displays only one line. To see other lines, you must press (Line View).•The phone can have multiple calls per line, but no more than 24 calls per phone.If you want to... Then...Toggle Mute on During a call, press on left side of phone. The icon displays at the top of the phone screen.Toggle Mute off Press . The icon disappears.If you want to... Then...Switch between connected calls on one line1. Make sure the call that you want to switch to is highlighted.2. Press Resume.Any active call is placed on hold and the selected call is resumed.Switch between connected calls on different lines1. Press (Line View) to change to another line. 2. If a single call is holding on the line, the call automatically resumes. If another call is holding, scroll to highlight the appropriate call and press Resume.Switch from a connected call to answer a ringing call Press , or if the call is ringing on a different line, press (Line View) to switch to the other line and press . Any active call is placed on hold.
30 OL-10806-01FINAL REVIEW - Cisco ConfidentialTransferring CallsTransfer redirects a connected call. The target is the number to which you want to transfer the call.Tips•If on-hook transfer is enabled on your phone, you can either disconnect to complete the transfer, or choose Options > Trnsfer and then disconnect.•If on-hook transfer is not enabled on your phone, disconnecting without using Trnsfer again places the call on hold.•You cannot use Trn sfer to redirect a call on hold. Choose Options > Resume to remove the call from hold before transferring it.If you want to... Then...Transfer a call without talking to the transfer recipient1. From an active call, choose Options >Trnsfer.2. Dial the target number.3. Choose Options > Trnsfer again to complete the transfer or EndCall to cancel. Note If your phone supports on-hook transfer, you can alternately complete the transfer by disconnecting.Talk to the transfer recipient before transferring a call (consult transfer)1. From an active call, choose Options > Trnsfer.2. Dial the target number.3. Wait for the transfer recipient to answer.4. Choose Options > Trnsfer again to complete the transfer or EndCall to cancel.Note If your phone supports on-hook transfer, you can alternately complete the transfer by disconnecting.Transfer two current calls to each other (direct transfer) without staying on the line1. Scroll to highlight any call on the same line.2. Choose Options > Select. A displays by the selected call.3. Scroll to highlight the other call on the same line.4. Choose Options > DirTrfr. The two calls connect to each other and drop you from the call. Note If you want to stay on the line with the callers, use Join instead.Redirect a call to your voice messaging systemChoose Options > iDivert.The call is automatically transferred to your voice message greeting. You can use iDivert with a call that is active, ringing, or on hold.
Basic Call HandlingCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 31FINAL REVIEW - Cisco ConfidentialForwarding All Calls to Another NumberYou can use Call Forward All to redirect incoming calls from your phone to another number.Note When call forwarding is enabled for any line other than the primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages. Tips•Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.•You can forward your calls to a traditional analog phone or to another IP phone, although your phone administrator might restrict the call forwarding feature to numbers within your company.•Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.•Your phone administrator can change forwarding conditions for your phone lines.If you want to... Then...Set up call forwarding on your primary line1. Choose Options > CFwdAll.2. Enter a target phone number.Cancel call forwarding on your primary lineChoose Options > CFwdAll.Verify that call forwarding is enabled on your primary lineLook for the call forward target number in the status line and the icon next to the primary line.Set up or cancel call forwarding for any line on your phone.1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 59.2. Choose Forward all calls...3. Choose your primary line or any secondary line.
32 OL-10806-01FINAL REVIEW - Cisco ConfidentialMaking Conference CallsYour Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call.Understanding Types of Conference CallsThere are two types of conference calls: Standard (ad hoc) and Meet-Me.Standard Conference CallsYou can create a standard (ad hoc) conference in different ways, depending on your needs and the softkeys available on your phone:•Confrn—Use this softkey to establish a standard conference by calling each participant. Standard conference calling is a default feature available on most phones.•Join—Use this softkey to establish a standard conference by joining several calls already on one line.•cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines.See Starting and Joining a Standard Conference, page 32 for additional instructions.Meet-Me Conference CallsYou can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.See Starting or Joining a Meet-Me Conference Call, page 34 for additional instructions.Starting and Joining a Standard ConferenceA standard conference allows at least three participants to talk on a single call.If you want to... Then...•Create a conference by calling participants•Add new participants to an existing conference1. From a connected call, choose Options > Confrn. 2. Enter the participant’s phone number. 3. Wait for the call to connect.4. Choose Options > Confrn again to add the participant to your call.5. Repeat to add additional participants.
Basic Call HandlingCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 33FINAL REVIEW - Cisco ConfidentialCreate a conference by joining two or more existing calls1. Press (Line View) to make sure that you have two or more calls on a single line.2. Scroll to a call that you want to add to the conference.3. Choose Options > Select.The selected call displays this icon .4. Repeat this process for each call that you want to add. 5. From the selected call, choose Options > Join. Note The active call is automatically selected.Participate in a conference Answer the phone when it rings. Create a conference by barging a call on a shared line1. Press (Line View) to select a call on a shared line.2. Choose Options > cBarge. See Using a Shared Line, page 37.View a list of conference par-ticipants1. Press (Line View) to select an active conference.2. Choose Options > ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top.Get an updated list of partici-pantsWhile viewing the conference list, choose Options > Update.See who started the confer-enceWhile viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name.Drop the last party added to the conferenceWhile viewing the conference list, choose Options > RmLstC. You can remove participants only if you initiated the conference call.Remove any conference par-ticipant1. Highlight an active conference.2. Choose Options > Conflist.3. Scroll to highlight the participant’s name. 4. Choose Options > Remove. You can remove participants only if you initiated the conference.End your participation in a conference Choose (red button), EndCall or Options > EndCall.If you want to... Then...
34 OL-10806-01FINAL REVIEW - Cisco ConfidentialTips•Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join.•Depending on how your phone is configured, if you leave a conference after initiating it, the conference might end. To avoid this, transfer the conference before hanging up.Starting or Joining a Meet-Me Conference CallMeet-Me conferencing allows you to start (initiate) or join a conference by dialing the conference number.If you want to... Then...Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your phone administrator.2. Distribute the number to participants.3. When you are ready to start the meeting, choose Options > MeetMe.4. Dial the Meet-Me conference number.5. Press the (green button).Participants can now join the conference by dialing in.Note Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back.Participate in a Meet-Me conference1. Dial the Meet-Me conference number (provided by the conference initiator). 2. Press the (green button).Note You will hear a busy tone if you call the conference before the initiator has joined. In this case, try your call again.End a Meet-Me conference All participants must hang up.The conference does not automatically end when the conference initiator disconnects.
Advanced Call HandlingCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 35FINAL REVIEW - Cisco ConfidentialAdvanced Call HandlingAdvanced call-handling tasks involve special features that your phone administrator might configure for your phone depending on your call-handling needs and work environment.Speed DialingSpeed dialing allows you to press a key, select a Line View item, or use an index number to place a call. Depending on configuration, your phone can support several speed-dial features:•Speed Dial in your Line View•Speed Dialing and Abbreviated Dialing•Fast DialsNote • To set up speed dial and Abbreviated Dial, you must access your User Options web pages. See Accessing Your User Options Web Pages, page 57.•To set up Fast Dials, you must have access to the Personal Directory feature. See Using Personal Directory on the Web, page 61.•Alternately, your phone administrator can configure speed-dial features for you.Using Speed Dial and Fast DialYou must set up speed-dial features on your User Options web pages before you can use this feature. See Accessing Your User Options Web Pages, page 57.If you want to... Then...Use speed-dial numbers1. Set up speed-dial numbers from your User Options web pages.2. To place a call, press (Line View).3. Scroll to a speed-dial number with its label.4. Press .Note The Line View displays your directory numbers, followed by your speed-dial numbers identified with . Six items (lines plus speed dials) can display.
36 OL-10806-01FINAL REVIEW - Cisco ConfidentialPicking Up Redirected Calls on Your PhoneCall PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with co-workers.Tips•Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group.Use Abbreviated Dial1. Set up Abbreviated Dialing codes from your User Options web pages.2. To place a call, enter the Abbreviated Dialing code.3. Choose Options > AbbrDial.Use Fast Dial 1. Subscribe to the Fast Dial service and set up Fast Dial codes from your User Options web pages. See Accessing Your User Options Web Pages, page 57.2. To place a call, choose (Services) > Fast Dial service on your phone (exact name might vary).3. Scroll to a listing and press . If you want to... Then...Answer a call that is ringing on another extension within your call pickup group1. Choose Options > PickUp.If your phone supports auto-pickup, you are now connected to the call.2. If the call rings on your phone, press Answer to connect to the call.Answer a call that is ringing on another extension outside of your group1. Choose Options > GPickUp (if available). 2. Enter the group pickup code.If your phone supports auto-pickup, you are now connected to the call.3. If the call rings on your phone, press Answer to connect to the call. Answer a call that is ringing on another extension in your group or in an associated group 1. Choose Options > OPickUp (if available). If your phone supports auto-pickup, you are now connected to the call.2. If the call rings on your phone, press Answer to connect to the call.If you want to... Then...
Advanced Call HandlingCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 37FINAL REVIEW - Cisco Confidential•Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.•Pressing OPickUp connects you to the call in the pickup group with the highest priority. •If you have multiple lines and want to pick up the call on a non-primary line, first press (Line View) to switch to the desired line, then choose Options and a Call PickUp softkey.Using a Shared LineYour phone administrator might ask you to use a shared line if you:•Have multiple phones and want one phone number•Share call-handling tasks with co-workers•Handle calls on behalf of a managerUnderstanding Shared LinesRemote-in-Use The “In Use Remote” message and icon displays on a Cisco Unified Wireless IP Phone 7921G when another phone that shares your line has a connected call and Privacy is disabled. You can place and receive calls as usual on the shared line, even when the “In Use Remote” message or icon displays.Sharing Call Information and BargingPhones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.)When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Adding Yourself to a Shared-Line Call, page 38.Barge—Allows you to join a shared-line call with an IP phone that has the built-in bridge enabled. cBarge—Allows you to join a shared-line call with any IP phone and convert the call to a conference.PrivacyThe Cisco Unified Wireless IP Phone 7921G has Privacy enabled by default. Co-workers, who share your line, cannot see information about your calls. If you want co-workers who share your line to see information, you must have the Privacy feature configured on your phone. See Preventing Others from Viewing or Joining a Shared-Line Call, page 39.Note The Cisco Unified Wireless IP Phone 7921G can support a maximum of 24 calls on a shared line.
38 OL-10806-01FINAL REVIEW - Cisco ConfidentialAdding Yourself to a Shared-Line CallDepending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge.Tips•If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.•You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.If you want to... Then...See if the shared line is in useLook for the icon and the “In Use Remote” message.Add yourself to a call on a shared line using the Barge softkey1. Highlight a remote-in-use call. You might need to use Line View.2. Choose Options > Barge. Other parties hear a beep tone announcing your presence. Add yourself to a call on a shared line using the cBarge softkey1. Highlight a remote-in-use call.You might need to use Line View.2. Choose Options > cBarge. Other parties hear a tone and brief audio interruption, and call information changes on the phone screen. Add new conference participants to a call that you have bargedBarge the call using cBarge, if available.Note cBarge converts the call into a standard conference call, allowing you to add new participants. See Making Conference Calls, page 32.Move a shared-line call to another phone Press Hold. On another phone with the same shared line, press Resume.Leave a barged call Choose EndCall or .If you disconnect after using Barge, the remaining parties hear a disconnect tone and the original call continues.If you disconnect after using cBarge, the call remains a conference call (provided at least three participants remain on the line).
Advanced Call HandlingCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 39FINAL REVIEW - Cisco ConfidentialPreventing Others from Viewing or Joining a Shared-Line CallIf you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.Tips•If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. •The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines.Storing and Retrieving Parked CallsYou can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone in a conference room). You can park a call by using the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.TipYou have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number. See your phone administrator for details.If you want to... Then...Prevent others from viewing or barging calls on a shared line1. Choose Options > Private.2. To verify that Privacy is on, look for (Privacy-enabled icon) next to the directory number.Allow others to view or barge calls on a shared line1. Choose Options > Private. 2. To verify that Privacy is off, look for (Privacy-disabled icon) next to the directory number.If you want to... Then...Store an active call using Call Park1. During a call, choose Options > Park. 2. Note the call park number displayed on your phone screen.3. Press the .Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call.
40 OL-10806-01FINAL REVIEW - Cisco ConfidentialMaking and Receiving Secure CallsDepending on how your phone administrator has configured your phone system, your phone might support making and receiving secure calls.Your phone is capable of supporting these types of calls:•Authenticated call—The identities of all phones participating in the call have been verified.•Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.•Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your phone administrator.Tracing Suspicious CallsIf you are receiving suspicious or malicious calls, your phone administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.If you want to... Then...Check the security level of a call Look for a security icon in the top right corner of the call activity area, next to the call duration timer:Authenticated callEncrypted callNeither security icon appears if the call is non-secure.Determine if secure calls can be made in your companyContact your phone administrator. If you want to... Then...Notify your phone administrator about a suspicious or harassing callChoose Options > MCID. Your phone plays a tone and displays the message, “MCID successful.”
Advanced Call HandlingCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 41FINAL REVIEW - Cisco ConfidentialPrioritizing Critical CallsIn some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your phone administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.Keep these terms in mind:•Precedence indicates the priority associated with a call.•Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.Tips•When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.•If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.If you... Then...Want to choose a priority (precedence) level for an outgoing callContact your phone administrator for a list of corresponding precedence numbers for calls.Want to make a priority (precedence) callEnter the MLPP access number (provided by your phone administrator) followed by the phone number.Hear a special ring (faster than usual) or special call waiting toneYou are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.Want to view priority level of a call Look for an MLPP icon on your phone screen:Priority callMedium priority (immediate) callHigh priority (flash) callHighest priority (flash override) or Executive Override callHigher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.Hear a continuous tone interrupting your callYou or the other party are receiving a call that must preempt the current call. Disconnect immediately to allow the higher priority call to ring through.
42 OL-10806-01FINAL REVIEW - Cisco ConfidentialLogging Out of Hunt GroupsIf your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.TipLogging out of hunt groups does not prevent non-hunt group calls from ringing your phone.Using Cisco Extension MobilityCisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your phone administrator must configure EM for you.Tips•EM automatically logs you out after a certain amount of time. This time limit is established by your phone administrator.•Changes that you make to your EM profile (from the User Options web pages) take effect the next time that you log in to EM on a phone.•Settings that are controlled on the phone only are not maintained in your EM profile.If you want to... Then...Log out of hunt groups to temporarily block hunt group callsChoose Options > HLog. Your phone screen displays, “Logged out of Hunt Group.” Log in to receive hunt group callsChoose Options > HLog.If you want to... Then...Log in to EM 1. Choose (Services) > EM Service (name can vary).2. Enter your user ID and PIN (provided by your phone administrator).3. If prompted, select a device profile.Log out of EM 1. Choose (Services) > EM Service (name can vary).2. When prompted to log out, press Yes.
Advanced Call HandlingCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 43FINAL REVIEW - Cisco ConfidentialUsing Push to Talk ServiceIf you need to be in immediate contact with members of your organization, you might use the Push to Talk feature on your phone. For more information about your service and how to use it, contact your phone administrator.TipAny tips?.If you want to... Then...Access the Push to Talk service1. Choose (Services) > Push to Talk (name can vary).2. Enter your user ID and PIN (provided by your phone administrator).Do users log in?Place a call using Push to Talk Press .Answer a call Press .
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Using a Handset, Headset, and SpeakerphoneCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 43FINAL REVIEW - Cisco ConfidentialUsing a Handset, Headset, and SpeakerphoneYou can use your phone as a mobile handset, a speakerphone, with a headset, or with the speakerphone in the desk top charger.If you want to... Then...Use the handset Press the (green button); press (red button) to hang up.Use a headset Plug the headset connector into the headset port . The icon displays on the phone status line. Place and answer calls as usual. If you use AutoAnswer, see Using AutoAnswer, page 44 for exceptions.You can use the headset with all thecontrols on your phone, including and .Use the speaker mode Press before placing a call or during a call to activate speaker mode. The icon displays when the speaker is active. Note Speaker mode remains active for future calls until toggled off. Switch to the speaker (from the handset) during a callPress and displays.Press to toggle back to the handset.Switch to the desk top charger speakerphone1. Place the wireless IP phone in the desk top charger cradle. “AC connected!” displays on the screen.2. Press down on the top of the phone. “Docking connected!” displays on the screen and the desk top charger speaker and microphone are now connected.3. Place and receive calls.Use all the buttons on your phone, including and .Note The internal single-direction microphone is located on the lower left side of the phone (two small holes). For best results, face the desk top charger when using the speakerphone.
44 OL-10806-01FINAL REVIEW - Cisco ConfidentialObtaining a HeadsetYour phone supports headset jack types with a 2.5 mm 3-band/ 4 connector. For information about purchasing headsets, see Headset Information, page 12.Using AutoAnswerYou might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work with either your speaker mode or headset. Switch to the handset from the desk top charger speakerphone1. Tip the top of the phone forward about 30 degrees, then pick up the phone.2. The desk top charger speaker and microphone disconnect and the call is now active on the phone.Note You cannot turn off the desk top speaker by using the button.Adjust the volume level for a callDuring a call, press to adjust the volume for the handset, speaker, or headset depending on which mode is in use.Note The new volume level is preserved for future calls after powering off the phone.If you... Then...Use AutoAnswer with a headsetKeep headset mode active by ensuring the headset is plugged into the phone, even when not on a call. If your phone is set up to use AutoAnswer in headset mode, calls are answered automatically only if the icon is in the phone status line. Otherwise, calls ring normally and you must manually answer them.Use AutoAnswer with the desktop charger speaker Keep the handset in the desktop charger cradle so the speaker is active.If your phone is set up to use AutoAnswer in speaker mode, calls are answered automatically using the desktop charger speaker.Note You cannot turn off the desktop charger speaker. You must remove the phone from the cradle to disable the desktop charger speaker.If you want to... Then...
Using a Handset, Headset, and SpeakerphoneCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 45FINAL REVIEW - Cisco ConfidentialTipWhile your Cisco Unified Wireless IP Phone 7921G is in the desktop charging cradle, you can use the headset to answer calls. The headset audio is always active when the headset is connected to the phone.
Using Phone SettingsCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 45FINAL REVIEW - Cisco ConfidentialUsing Phone SettingsYou can personalize your Cisco Unified Wireless IP Phone 7921G by adjusting sound settings, volume levels, display options, and keypad settings. You can also view your Network Profiles from the Settings menu.Customizing Rings You can customize your phone by choosing a ring type for each line. If you want to... Then...View the ring tone settings on your lines1. Choose (Settings) > Phone Settings > Sound Settings.2. Select Ring Tone > Current Settings.3. Press View to see the current line settings.Change the ring tone on a line1. Choose (Settings) > Phone Settings > Sound Settings.2. Select Ring Tone > Current Settings.3. Press View to see the current line settings.4. Select a line.Note You can make a selection by pressing the number key for the item, the Change softkey, or .5. Scroll to a ring tone in the list and press Play to hear a sample of the ring.6. Press and the icon appears next to the chosen ring. 7. Choose Options > Save to make the change or Options > Cancel.Assign a ring tone to a line 1. Choose (Settings) > Phone Settings > Sound Settings.2. Select Ring Tone > Available Ring Tones.3. Scroll to a ring tone in the list and press Play to hear a sample of the ring.4. Choose Options > Apply and select the line for the ring tone.A displays by the selected line.5. Press Save to make the change or Cancel.
46 OL-10806-01FINAL REVIEW - Cisco ConfidentialTips•You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages. •To return to the Settings menu, press Back after saving the change or press to return to the main screen.Customizing Volume SettingsYou can adjust the ring and speaker volume settings for your phone. Change the way your phone rings1. Choose (Settings) > Sound Settings > Alert Pattern. 2. Select one of the following:•Ring Only•Vibrate Only•Silent•Vibrate, Then Ring•Vibrate And RingThe appears next to your selection.3. Press Save to make the change or Cancel.If you want to... Then...Adjust the ring volume level 1. Choose (Settings) > Phone Settings > Sound Settings > Volumes.2. Select Ring.Note You can make a selection by pressing the number key for the item, the Change softkey, or .3. Press to increase the volume or to decrease the volume and hear a sample ring volume. 4. Press Save to make the change or Cancel.Adjust the speaker volume level1. Choose (Settings) > Phone Settings > Sound Settings> Volumes.2. Select Speaker.3. Press to increase the volume or to decrease the volume. 4. Press Save to make the change or Cancel.If you want to... Then...
Using Phone SettingsCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 47FINAL REVIEW - Cisco ConfidentialAdjust the phone volume level1. Choose (Settings) > Phone Settings > Sound Settings > Volumes.2. Select Handset.3. Press to increase the volume or to decrease the volume. 4. Press Save to make the change or Cancel.Adjust the headset volume level1. Choose (Settings) > Phone Settings > Sound Settings.2. Select Headset.3. Press to increase the volume or to decrease the volume. 4. Press Save to make the change or Cancel.Adjust the desktop charger speaker volume level1. Choose (Settings) > Phone Settings > Sound Settings2. Select Docking Speaker.3. Press to increase the volume or to decrease the volume. 4. Press Save to make the change or Cancel.Adjust the desktop charger ring volume level1. Choose (Settings) > Phone Settings > Sound Settings.2. Select Docking Ring.3. Press to increase the volume or to decrease the volume and hear a sample ring volume. 4. Press Save to make the change or Cancel.Select the devices that will ring1. Choose (Settings) > Phone Settings > Sound Settings.2. Select Ring Output.3. Select one of the following:•Headset•Speaker (default setting)•Headset and SpeakerThe appears next to your selection.4. Press Save to make the change or Cancel.If you want to... Then...
48 OL-10806-01FINAL REVIEW - Cisco ConfidentialCustomizing the Phone ScreenYou can adjust the length of time that your phone screen displays and its brightness. Changing Keypad SettingsYou can set the keypad to automatically lock, to make tones and to answer a call. See these sections for more information:If you want to... Then...Change the phone display brightness1. Choose (Settings) > Phone Settings > Display Settings.2. Select Display Brightness.Note You can make a selection by pressing the number key for the item, the button, or the Change softkey.3. Press to increase the brightness or to decrease the brightness. 4. Press Save to make the change or Cancel.Change the length of time for the screen to display1. Choose (Settings) > Phone Settings > Display Settings.2. Select Display Timeout.3. Select one of the following:•10 seconds•30 second (default setting)•1 minute•2 minutes4. Press Save to make the change or Cancel.Note When the display setting time has expired, the screen dims for 10 seconds, then goes dark.Change the LED indication for service coverage1. Choose (Settings) > Phone Settings > Display Settings.2. Select LED Coverage Indicator.3. Select one of the following:•Enable (default setting)•Disable4. Press Save to make the change or Cancel.Change the language on your phone screen1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 59.2. Change the language setting.
Using Phone SettingsCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 49FINAL REVIEW - Cisco Confidential•Using Any Key to Answer the Phone, page 49•Setting the Keypad to Automatically Lock, page 49•Changing the Keypad Tones, page 50Using Any Key to Answer the PhoneYou can set your phone to allow the use of any key to answer a call.Setting the Keypad to Automatically LockTo keep from pressing keys and redialing calls accidentally, use the keypad auto lock feature. You can set the length of time before your phone keypad automatically locks after completing a call.If you want to... Then...Answer calls by pressing any key1. Choose (Settings) > Phone Settings > Keypad Settings.2. Select Any Key Answer.3. Select Enable.4. Press Save to make the change or Cancel.Note Under the Any Key Answer option, Enabled displays.Disable the Any Key Answer option1. Choose (Settings) > Phone Settings > Keypad Settings.2. Select Any Key Answer.3. Select Disable.4. Press Save to make the change or Cancel.Note Under the Any Key Answer option, Disabled displays.If you want to... Then...Automatically lock the keypad after using the phone1. Choose (Settings) > Phone Settings > Keypad Settings.2. Select Keypad Auto Lock.3. Select one of these time intervals:•15 seconds•30 seconds•60 seconds4. Press Save to make the change or Cancel.Note After the chosen time interval expires, the icon displays and the keypad is locked.
50 OL-10806-01FINAL REVIEW - Cisco ConfidentialTips•Auto lock is enabled only when the phone is idle and at the main screen.•The keypad lock is temporarily disabled when you have an incoming call.Changing the Keypad TonesYou can enable or disable the tones when you press a key on your keypad.Viewing Your Network Profile ListNetwork profiles provide predefined settings for access to the wireless network and for authentication and encryption in your system. Your phone administrator defines network profiles. You might have more than one network profile available to you so you can access wireless network configurations at locations that use different SSIDs or authentication types. Your Cisco Unified Wireless IP Phone 7921G can have up to four enabled network profiles. Your phone automatically scans the profiles and selects the network profile with the matching SSID and settings for that specific wireless network. Unlock the keypad 1. Press any key and the screen displays “Unlock keypad?” 2. Press Yes to unlock the keypad or No to keep the lock.Turn off the automatic keypad lock1. Choose (Settings) > Phone Settings > Keypad Settings. 2. Select Keypad Auto Lock.3. Select Disable.4. Press Save to make the change or Cancel.Note Under the Keypad Auto Lock option, Disabled displays.Change the keypad tone level 1. Choose (Settings) > Phone Settings > Keypad Settings.2. Select Keypad Tone.3. Select one of the following:•Disable—Plays no keypad tone.•Normal—Plays tone when pressing keys.•Loud—Plays louder tone when pressing keys.The icon appears next to your selection.4. Press Save to make the change or Cancel.If you want to... Then...
Using Phone SettingsCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 51FINAL REVIEW - Cisco ConfidentialNote Consult with your phone administrator if you need to have additional network profiles or change settings in a profile. Tips•When the locked icon appears next to a menu, see your phone administrator for information.•If you need to change your EAP or LEAP username and password, see Setting Username and Passwords, page 11 and consult with your phone administrator.If you want to... Then...View the list of enabled Network Profiles1. Choose (Settings) > Network Profiles. 2. The enabled profiles have a next to themNote Network profiles are locked. Your phone administrator must make changes for you.
Using Call Logs and DirectoriesCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 51FINAL REVIEW - Cisco ConfidentialUsing Call Logs and DirectoriesThis section describes how you can use call logs and directories in the Directory menu. Using Call LogsYour phone maintains records of your missed, placed, and received calls.Each call log holds up to 30 entries.If you want to... Then...View your call logs 1. Press (Directory). 2. Choose Missed Calls, or Received Calls, or Placed Calls.Dial from a call log 1. Press (Directory). 2. Choose Missed Calls, or Received Calls, or Placed Calls.3. Scroll to a phone number.Note To edit the displayed number (to add or to remove a prefix), press Options > EditDial followed by or to reposition the cursor. Use the keypad to enter digits, or press << to delete numbers.4. Press Dial or .Delete a call record 1. Press (Directory).2. Choose Missed Calls, or Received Calls, or Placed Calls.3. Scroll to a call record.4. Choose Options > Delete. Or choose Options > Exit.Delete a call log 1. Press (Directory).2. Choose Missed Calls, or Received Calls, or Placed Calls.3. Choose Options > Delete. Or choose Options > Exit.Erase your call logs 1. Press (Directory) to display call logs.2. Press Clear. Doing so erases all call logs. Or choose Options > Exit.
52 OL-10806-01FINAL REVIEW - Cisco ConfidentialDirectory DialingDepending on configuration, your phone can provide access to a corporate directory and personal directory features:•Corporate Directory—Corporate contacts that you can access on your phone. Corporate Directory is set up and maintained by your phone administrator.•Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials.–PAB is a directory of your personal contacts.–Fast Dial allows you to assign codes to PAB entries for quick dialing.Using Corporate Directory on Your PhoneYou can use a corporate directory to place calls to coworkers. Tips•Use the numbers on your keypad to enter characters on your phone screen. See Entering and Editing Text, page 11.•Use the Navigation button on your phone to move between input fields.Using Personal Directory on Your PhoneThe Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. If you want to... Then...Dial from a corporate directory (while not on another call)1. Choose (Directory) > Directory Services > Corporate Directory (name can vary).2. Use your keypad to enter a search criteria such as a name.3. Choose or Options > Submit.4. Scroll to a listing.Note To edit the displayed number (to add or to remove a prefix), choose Options > EditDial followed by or to reposition the cursor. Use the keypad to enter digits, or press << to delete numbers.5. Press Dial or .
Using Call Logs and DirectoriesCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 53FINAL REVIEW - Cisco ConfidentialCisco Unified CallManager Release 4.0 and LaterFor information about how to set up and use the Personal Directory when connected to a Cisco Unified CallManager 4.1 or later system, refer to Customizing Your Cisco IP Phone on the Web: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htmCisco Unified CallManager Release 5.0 and LaterThis section describes how to set up and use Personal Directory on your phone when you are connected to a Cisco Unified CallManager 5.0 or later. Alternately, see Using Personal Directory on the Web, page 61. If you want to... Then...Access Personal Directory (for PAB and Fast Dial codes)1. Choose (Services) > Personal Address Book (PAB) Service (exact name may vary). 2. Enter your Cisco Unified CallManager user ID and PIN, then press Options > Submit. Search for a PAB entry1. Access Personal Address Book. 2. Enter search criteria and choose Options > Submit.Note To get a complete list of your PAB entries, do not enter any search criteria, and choose Options > Submit. 3. You can choose Options > Previous or Next to move through listings. 4. Scroll to the PAB listing that you want and press Select or .Dial from PAB entry 1. Search for a PAB entry.2. Scroll to the listing and press Select or .3. Press Dial. 4. Scroll to the number that you want to dial and press OK.5. Press OK again to dial the number.Delete a PAB entry 1. Search for a PAB entry.2. Scroll to the listing and press Select or .3. Choose Options >Delete. 4. Press OK to confirm the deletion or Cancel.Edit a PAB entry 1. Search for a PAB entry.2. Scroll to the listing and press Select or .3. Choose Options > Edit to modify a name or mail address. 4. If necessary, choose Options > Phones to modify a phone number. 5. Press Update.
54 OL-10806-01FINAL REVIEW - Cisco ConfidentialAdd a new PAB entry 1. Access Personal Address Book. 2. Access the Search page and choose Options > Submit. (you do not need to input search information first.)3. Choose Options > New.4. Use the keypad to enter a name or nickname.5. Press Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1.6. Press Submit to add the entry to the database.Assign a Fast Dial code to a PAB entry1. Search for a PAB entry.2. Scroll to the listing and press Select or .3. Choose Options > Fast Dial.4. Scroll to the Fast Dial code that you want to assign to the number and press Select or .Add a new Fast Dial code (not using a PAB entry)1. Choose (Services)> Personal Address Book2. Select Personal Fast Dials.3. Scroll to a Fast Dial code that is unassigned and press Select or .4. Press Assign.5. Enter a phone number.6. Press Update.Search for Fast Dial codes1. Choose (Services) > Personal Address Book.2. Select Personal Fast Dials.3. Scroll to the listing you want and press Select or .Note You can choose Options > Previous or Next to move through listings. Place a call using a Fast Dial code1. Search for a Fast Dial code.2. Scroll to the listing you want and press Select or .3. Press Dial.4. Choose OK to complete the action.If you want to... Then...
Using Call Logs and DirectoriesCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 55FINAL REVIEW - Cisco ConfidentialTips•Your phone administrator can provide the user ID and PIN that you need to log in to Personal Directory. •Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your phone administrator for more information.•Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.Delete a Fast Dial code1. Search for a Fast Dial code.2. Scroll to the listing you want and press Select or .3. Choose Options > Remove.Log out of Personal Directory1. Choose (Services) > Personal Address Book (exact name may vary).2. Choose Logout.If you want to... Then...
56 OL-10806-01FINAL REVIEW - Cisco ConfidentialAccessing Voice MessagesWhen the phone displays, “You Have VoiceMail” or a red blinking light, you can access your messages from your phone.Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice messaging service.If you want to... Then...Set up and personalize your voice message service1. Press Message or press and hold . 2. Follow the voice instructions. Your phone administrator will provide a default password for your voice messaging service.See if you have a new voice messageLook at your phone for these indicators: •A red blinking message waiting light.•A text message, “You Have VoiceMail” •A flashing icon next to your directory number in (Line View) Listen to your voice messages or access the voice messages menu1. Press Message or press and hold . 2. Enter your voice messaging password.3. Follow the voice instructions to listen to your messages.Send a call to your voice message systemPress (red button) or iDivert. The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers will hear your voice message greeting and can leave you a message.1@1@
Accessing Your User Options Web PagesCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 57FINAL REVIEW - Cisco ConfidentialAccessing Your User Options Web PagesYour Cisco Unified Wireless IP Phone 7921G is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your wireless IP phone. For example, you can set up speed-dial keys from your User Options web pages.Cisco Unified CallManager Release 4.1 and Later User Options Web PagesThis section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified CallManager 4.1 or later system. For more details about the features you can configure and the phone services to which you can subscribe, refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htmLogging In to the User Options Web PagesThis section describes how to log in and select a phone device for Cisco Unified CallManager Release 4.1 or later User Options web pages.Tips for Navigating the User Options Web Pages•Select your device from the menu page to see all of your options.•Click Update to apply and save your changes.If you want to... Then do this...Log in to your User Options web pages1. Obtain a User Options URL, user ID, and default password from your phone administrator.2. Open a web browser on your computer, enter the URL, and log on.The Cisco Unified CallManager User Options main web page displays. Select a device after logging in1. From the general menu, select your device type (phone model) in the “Select a device” drop-down list.The context-sensitive menu appears with options appropriate for the wireless IP phone. 2. Make changes to the options for your wireless IP phone.
58 OL-10806-01FINAL REVIEW - Cisco Confidential•Click Return to the Menu to get back to the context-sensitive menu.•Click Log Off to exit the User pages.Subscribing to Phone ServicesBefore you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. See Accessing Your User Options Web Pages, page 59.Phone services can include:•Web-based information, such as stock quotes, movie listings, and weather reports•Network data, such as corporate calendars and searchable directories•Phone features, such as the Fast Dial service and a Personal Address BookRefer to the following table for more information.If you want to... Then do this after you log in and select your device type...Subscribe to a service 1. From the main menu, choose Configure your Cisco IP Phone Services. 2. Select a service from the “Available Services” drop-down list and click Continue. 3. Enter more information upon request (such as a zip code or PIN).4. Click Subscribe.Change or end subscriptions1. From the main menu, choose Configure your Cisco IP Phone Services. 2. Click a service in the “Your Subscribed Services” panel. 3. Click Update after making changes, or click Unsubscribe.Access a service on your phone 1. Choose (Services) > (Service Name).2. Select the service that you want.Learn how to use phone servicesRefer to Customizing Your Cisco IP Phone on the Web:http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Accessing Your User Options Web PagesCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 59FINAL REVIEW - Cisco ConfidentialCisco Unified CallManager Release 5.0 and Later User Options Web PagesThis section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified CallManager 5.0 or later system. Use these sections for more details about accessing the User Options web pages and configuring features and subscribing to phone services:•Accessing Your User Options Web Pages, page 59•Configuring Features and Services on the Web, page 60Accessing Your User Options Web PagesThis section describes how to log in and select a phone device for Cisco Unified CallManager Release 5.0 or later User Options web pages.If you want to... Then do this...Log in to your User Options web pages1. Obtain a User Options URL, user ID, and default password from your phone administrator.2. Open a web browser on your computer, enter the URL, and log on.3. If prompted to accept security settings, click Yes or Install Certificate.The Cisco Unified CallManager User Options main web page displays. From this page you can choose User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials.Or, to access phone-specific options, select a device (see below).Select a device after logging in1. After you have logged in to your User Options web pages, choose User Options > Device.The Device Configuration page displays. 2. If you have multiple devices assigned to you, verify that the appropriate device (phone model or Extension Mobility profile) is selected. If necessary, choose another device from the Name drop-down menu.Configure user features Choose User Options drop-down button to access these features:•User Settings•Directory•Personal Address Book•Fast Dials
60 OL-10806-01FINAL REVIEW - Cisco ConfidentialTipUse the Device Configuration page to access all of the configuration options available for your phone (other pages might not provide access to all options). Configuring Features and Services on the WebThese topics describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 59.•Setting Up Speed Dials on the Web, page 60•Using Personal Directory on the Web, page 61•Setting Up Phone Services on the Web, page 64•Controlling User Settings on the Web, page 65•Controlling Line Settings on the Web, page 66•Using Cisco WebDialer, page 68Setting Up Speed Dials on the WebDepending on configuration, your phone can support several speed-dial features:•Speed-dial Numbers•Abbreviated Dialing•Fast DialsConfigure phone settings Choose toolbar buttons to access these phone-specific options:•line settings•speed dials•phone services •service URLReturn to the Device Configuration pageChoose User Options > Device from any page to verify that you are configuring the correct device or to change devices.If you want to... Then do this...
Accessing Your User Options Web PagesCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 61FINAL REVIEW - Cisco ConfidentialNote For help using speed-dial features, see Speed Dialing, page 35.Tips•You can have up to six numbers appear in your Line View screen (a combination of line and speed dial numbers). •If your speed dial label is more than 11 characters, the label is shortened with following periods (customer service appears as customer s....).Using Personal Directory on the WebThe Personal Directory feature set that you can access on your computer consists of:•A Personal Address Book (PAB)•Fast Dials•The Address Book Synchronization Tool (TABSynch)If you want to... Then do this after you log in...Set up Line View speed-dial numbers1. Select the name for the Cisco 7921 device.2. Click Speed Dials.3. Enter a phone number as you would dial it.4. Enter a label for the speed-dial number that is 11 characters or less.5. Click SaveNote If you have speed dials configured in your Line View, the speed-dial label appears next to the icon. Set up Abbreviated Dialing1. Select the name for the Cisco 7921 device.2. Click Speed Dials.3. Enter a phone number as you would dial it and label for an Abbreviated Dialing code.4. Click Save.Note Make note of the number for the Abbreviated Dialing Code. Use this code with Options > AbbrDial to access the speed-dial number.Set up Fast Dials See Configuring Fast Dials on the Web, page 63. You can also set up Fast Dials on your phone. See the Using Personal Directory on Your Phone, page 52.
62 OL-10806-01FINAL REVIEW - Cisco ConfidentialNote You can also access PAB and Fast Dials from your phone. See Using Personal Directory on Your Phone, page 52.Using Your Personal Address Book on the WebThis section describes how to use your PAB from your User Options web pages.If you want to... Then do this after you log in...Add a new PAB entry 1. Choose User Options > Personal Address Book.2. Click Add New.3. Enter information for the entry. 4. Click Save.Search for a PAB entry 1. Choose User Options > Personal Address Book.2. Specify search information and click Find.Note To locate all entries, leave search information blank and click Find.Edit a PAB entry 1. Search for a PAB entry.2. Click a name or nickname.3. Edit the entry as needed and click Save. Delete a PAB entry 1. Search for a PAB entry.2. Select one or more entries.3. Click Delete Selected.
Accessing Your User Options Web PagesCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 63FINAL REVIEW - Cisco ConfidentialConfiguring Fast Dials on the WebThis section describes how to assign Fast Dials from your User Options web pages.Tips•You can create up to 500 Fast Dial and PAB entries.•You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options web pages and do not display a configurable text label.If you want to... Then do this after you log in...Assign a Fast Dial code to a PAB entry1. Create a PAB entry. See Using Your Personal Address Book on the Web, page 62.2. Choose User Options > Fast Dials.3. Click Add New.4. Change the Fast Dial code, if desired.5. Use the Search Options area to find the appropriate PAB entry. 6. Click a phone number in the Search Results area.7. Click Save.Assign a Fast Dial code to a phone number (without using a PAB entry)1. Choose User Options > Fast Dials.2. Click Add New.3. Change the Fast Dial code, if desired.4. Enter a phone number.5. Click Save.Search for a Fast Dial entry1. Choose User Options > Fast Dials.2. Specify search information and click Find.Edit a Fast Dial phone number1. Choose User Options > Fast Dials.2. Search for the Fast Dial entry that you want to edit.3. Click on a component of the entry.4. Change the phone number.5. Click Save.Delete a Fast Dial entry 1. Search for a Fast Dial.2. Select one or more entries.3. Click Delete Selected.
64 OL-10806-01FINAL REVIEW - Cisco ConfidentialUsing the Address Book Synchronization ToolYou can use the Address Book Synchronization tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your wireless IP phone and User Options web pages. Your phone administrator can give you access to TABSynch and provide detailed instructions.Setting Up Phone Services on the WebPhone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this after you log in...Subscribe to a service 1. Select a device.2. Click Phone Services.3. Click Add New.4. Choose a service from the drop-down list and click Next.5. Change the service label and/or enter additional service information, if available (optional). 6. Click Save.Search for services 1. Select a device.2. Click Phone Services.3. Click Find.Change or end services 1. Search for services.2. Select one or more entries.3. Click Delete Selected.Change a service name 1. Search for services.2. Click on the service name.3. Change the information and click Save.
Accessing Your User Options Web PagesCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 65FINAL REVIEW - Cisco ConfidentialControlling User Settings on the WebUser settings include your password, PIN, and language (locale) settings. Your PIN and password allow you to access different features and services. Add a service to an available screen slot1. Select a device.2. Click Service URL.Note If you do not see this option, ask your phone administrator to configure a service URL button for your phone.3. Choose a service from the Button Service drop-down list.4. If you want to rename the service, edit the label fields.Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets.5. Click Save.6. Click Reset to reset your phone (necessary to see the new label on your phone).Access a service on your phoneChoose (Services) > (Service Name).If you want to... Then do this after you log in...Change your password 1. Choose User Options > User Settings.2. In the Browser Password area, enter information.Note A password must be 5-127 characters.3. Click Save.Change your PIN 1. Choose User Options > User Settings.2. In the Phone PIN area, enter information.Note A PIN must be 5-20 numbers.3. Click Save.Change the language (locale) for your User Options web pages1. Choose User Options > User Settings.2. In the User Locale area, choose an item from the Locale drop-down list.3. Click Save.If you want to... Then do this after you log in...
66 OL-10806-01FINAL REVIEW - Cisco ConfidentialTips•Use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. •Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer.•For more information about these services, ask your phone administrator.Controlling Line Settings on the WebLine settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding and line labels.Note • You can set up call forwarding (for your primary phone line) directly on your phone. See Forwarding All Calls to Another Number, page 31. •To learn about phone settings that you can access directly on your phone, see Using Phone Settings, page 45.Change the language (locale) for your phone screen1. Go to the Device Configuration page by choosing User Options > Device.2. Choose an item from the User Locale drop-down list.3. Click Save.If you want to... Then do this after you log in...Set up call forwarding per line1. Select the Cisco Unified Wireless IP Phone 7921G device.2. Click Line Settings.3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one.4. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions. 5. Click Save.If you want to... Then do this after you log in...
Accessing Your User Options Web PagesCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 67FINAL REVIEW - Cisco ConfidentialTipYou cannot change the Ring Settings for the Cisco Unified Wireless IP Phone 7921G from the User Options web pages.Change the voice message indicator setting per line1. Select your device.2. Click Line Settings.3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one.4. In the Message Waiting Lamp area, choose from various settings. Note Typically, the default message waiting setting prompts your phone to display a light and a message to indicate a new voice message.5. Click Save.Change or create a line text label that appears on your phone screen1. Select your device.2. Click Line Settings.3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one.4. In the Line Text Label area, enter a text label.5. Click Save.If you want to... Then do this after you log in...
68 OL-10806-01FINAL REVIEW - Cisco ConfidentialUsing Cisco WebDialerCisco WebDialer allows you to make calls on your wireless IP phone to directory contacts by clicking items in a web browser. Your phone administrator must configure this feature for you.If you want to... Then...Use WebDialer with your User Options directory1. Log into your User Options web pages. See Accessing Your User Options Web Pages, page 59.2. Choose User Options > Directory and search for a coworker.3. Click the number that you want to dial.4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.)5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)The call is now placed on your phone.6. To end a call, click Hangup or disconnect from your phone.Use WebDialer with another online corporate directory (not your User Options directory)1. Log into a WebDialer-enabled corporate directory and search for coworkers.2. Click the number that you want to dial.3. When prompted, enter your user ID and password.4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.)5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)The call is now placed on your phone.6. To end a call, click Hangup or disconnect from your phone.
Accessing Your User Options Web PagesCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 69FINAL REVIEW - Cisco ConfidentialLog out of WebDialer Click the logout icon in the Make Call or Hang Up page.Set up, view, or change WebDialer preferencesAccess the Preferences page.The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial).To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.The Preferences page contains the following options:•Preferred language—Determines the language used for WebDialer settings and prompts.•Use permanent device—Identifies the wireless IP phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host name. (To display the host name on your phone, choose (Settings) >Network Profile > Network Configuration > Host Name.)•Use Extension Mobility—If selected, prompts WebDialer to use the wireless IP phone that is associated with your Extension Mobility profile (if available).•Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.If you want to... Then...
70 OL-10806-01FINAL REVIEW - Cisco ConfidentialUnderstanding Additional Configuration OptionsYour system administrator can configure your phone to use specific softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.Note You can locate User Guides and other documents listed in this table from the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htmIf you... Then... For more information...Need to handle more calls on your phone lineAsk your system administrator to configure your line to support more calls.Talk to your system administrator or phone support team.Need more than one phone lineAsk your system administrator to configure one or more additional directory numbers for you. Talk to your system administrator or phone support team.Need different softkeys, such as iDivert to display when phone is ringing or in use.Ask your system administrator to configure a new softkey template and assign it to your phone.Talk to your system administrator or phone support team.Need more speed dial numbersFirst make sure that you are using all of your currently available speed dial numbers.If you need additional speed dial numbers, try using Abbreviated Dialing or subscribing to the Fast Dial service. See Subscribing to Phone Services, page 58.Want to use one directory number for several phonesRequest a shared line. This allows you to use one number for your desk phone and your wireless IP phone, for example.See Using a Shared Line, page 37.
Understanding Additional Configuration OptionsCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 71FINAL REVIEW - Cisco ConfidentialShare phones or office space with co-workersConsider using: •Call Park to store and retrieve calls without using the transfer feature.•Call Pickup to answer calls ringing on another phone.•A shared line to view or join co-workers’ calls.•Cisco Extension Mobility to apply your phone number and user profile to a shared phoneAsk your system administrator about these features and see the:•Storing and Retrieving Parked Calls, page 39•Using a Shared Line, page 37•“Using the Extension Mobility Service” in Customizing Your Cisco Unified IP Phone on the WebAnswer calls frequently or handle calls on someone’s behalfAsk your system administrator to set up the AutoAnswer feature for your phone.See Using AutoAnswer, page 44.Want to temporarily apply your phone number and settings to a shared Cisco Unified IP PhoneAsk your system administrator about the Cisco Extension Mobility service.See “Using the Extension Mobility Service” in Customizing Your Cisco Unified IP Phone on the Web.Allow or prevent all phones with the same shared line to view call information or join a call on the shared lineAsk your system administrator to set up the Privacy feature for those phones.See Preventing Others from Viewing or Joining a Shared-Line Call, page 39.If you... Then... For more information...
72 OL-10806-01FINAL REVIEW - Cisco ConfidentialTroubleshooting Your PhoneThis section provides troubleshooting information for your Cisco Unified Wireless IP Phone 7921G.General TroubleshootingThis section provides information to help you troubleshoot general problems with your phone. For more information, see your phone administrator.Symptom ExplanationYou cannot complete a call One or more of the following factors might apply: •Your phone is out of the wireless network access point service area.Note Your phone shows a green blinking indicator light when it is within the service coverage area.•You must log into the Extension Mobility service.•You must enter a client matter code or forced authorization code after dialing a number.•Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.The main phone screen is not activeOne of these messages appears on the status line:•Network busy—Not enough bandwidth available in wireless network to complete this call. Try again later.•Leaving service area—Phone is out of range of its associated access point and wireless network.•Locating network services—Phone is searching for a wireless network access point.•Authentication failed—Security credentials are not accepted by the authentication server.•Configuring IP—Phone is waiting for DHCP to assign an IP address.The Settings menu is unresponsiveYour phone administrator might have disabled Settings on your phone.
Troubleshooting Your PhoneCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 73FINAL REVIEW - Cisco ConfidentialViewing Phone Administration DataYour phone administrator might ask you to access administration data on your phone for troubleshooting purposes.The softkey that you want to use does not appearOne or more of the following factors might apply: •You must press Options and scroll to reveal additional softkeys.•You must change the line state (for example, place a call or have a connected call).•Your phone is not configured to support the feature associated with that softkey.Join fails Join requires multiple selected calls. Be sure that you have selected at least one call in addition to the active call, which is selected automatically. Join also requires the selected calls to be on the same line. If necessary, transfer calls to one line before joining them.Barge fails and results in a fast busy tone One or more of the following factors might apply: •You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone.•You cannot barge a call on another Cisco Unified Wireless IP Phone.You are disconnected from a call that you joined using BargeYou will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.Cisco CallBack fails The other party might have call forwarding enabled.If you are asked to... Then...Access network configuration dataChoose (Settings) > Device Information > Network and selectthe network configuration item that you want to view.Access status data Choose (Settings) > Status and select the status item that you want to view.Access phone call and voice quality informationChoose (Settings) > Status > Call Statistics.Symptom Explanation
74 OL-10806-01FINAL REVIEW - Cisco ConfidentialUsing the Quality Reporting ToolYour phone administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to your phone administrator. Depending on configuration, use the QRT to:•Immediately report an audio problem on the current call•Select a general problem from a list of categories and choose reason codes
74 OL-10806-01FINAL REVIEW - Cisco ConfidentialCisco One-Year Limited Hardware Warranty TermsThere are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com.1. Launch your browser, and go to this URL:http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htmThe Warranties and License Agreements page appears.2. To r ead the Cisco Information Packet, follow these steps:a. Click the Information Packet Number field, and make sure that the part number 78-5235-03B0 is highlighted.b. Select the language in which you would like to read the document.c. Click Go. d. The Cisco Limited Warranty and Software License page from the Information Packet appears.e. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).Note You must have Adobe Acrobat Reader to view and print PDF files. You can download the reader from Adobe’s website: http://www.adobe.com3. To read translated and localized warranty information about your product, follow these steps:a. Enter this part number in the Warranty Document Number field:78-10747-01C0b. Select the language in which you would like to view the document.c. Click Go. The Cisco warranty page appears.d. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).You can also contact the Cisco service and support website for assistance:http://www.cisco.com/public/Support_root.shtml.
Cisco One-Year Limited Hardware Warranty TermsCisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 75FINAL REVIEW - Cisco ConfidentialDuration of Hardware WarrantyOne (1) YearReplacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.To Receive a Return Materials Authorization (RMA) NumberContact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative. Complete the information below, and keep it for reference. Company product purchased fromCompany telephone numberProduct model numberProduct serial numberMaintenance contract number
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 1FINAL REVIEW - Cisco ConfidentialIndexAupdate latest index entries..l.llAbbreviated Dialing 60accessibility 5accessories for phone 12Address Book Synchronization Tool 64answering calls 27authenticated calls 40auto keylock 49AutoAnswer, using 44Bbargeand privacy 39and shared lines 37using 38batteryinstalling 6removing 6safety notices 3billing codes, dialing with 26Ccall forwarding 31configuring from web page 66call historymenu options 51viewing and dialing from 51call logserasing 51viewing and dialing from 51call park 39call waiting 27CallBack 26call-handling, advanced 35call-handling, basic 24callsanswering 27compared to lines 21conference features for 32ending 28forwarding 31, 66handling multiple 29holding and resuming 28icons for 22multiple parties on 32muting 29parking 39placing 24, 25prioritizing 41redirecting while ringing 27secure 40
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 2FINAL REVIEW - Cisco Confidentialselecting 22storing and retrieving 39transferring 30cBargeSee also bargeusing 38Cisco Unified IP Phoneonline help for 20Cisco Unified Wireless IP Phoneaccessories 12buttons and keys 14cleaning 23connecting 6description of 14feature configuration for 23, 70power supply 5powering on 10registering 12regulatory domains 2safety and performance 2troubleshooting 72web-based services for 57Cisco WebDialer 68conference callsMeet-Me 32, 34standard 32corporate directoryusing 52using from web page 68Ddevice configuration page 57, 59dialing, options for 24, 25directorycorporate, using 52option descriptions 51personal, using 52using from web page 68Eencrypted calls 40ending a call, options for 28Extension Mobilitylog in 42log out 42using 26, 42extension numbers, viewing 17FFast Dial servicedialing with 26subscribing to 58Fast Dialsconfiguring from web page 63feature buttonsdisplay of 19feature menus 19featuresaccessibility 5adding additional 70availability of 23forwarding calls, options for 31
3OL-10806-01FINAL REVIEW - Cisco ConfidentialHhandsetusing 43hanging up, options for 28headsetchoosing ringer volume 45, 46mode, using 43ordering 13quality 12using 12using external devices 5help, using 20holdand switching calls 29and transferring 30using 28hunt groupdescription of 42log out 42Iicons, for call states 22installing, Cisco Unified Wireless IP Phone 6Kkeylock 21keypad lockauto keylock feature 49lock keypad 21setting auto keylock 49unlocking keypad 21, 49keypad shortcuts 21Llanguage (locale) settings 65linesand call forwarding 66description of 21ring patterns for 66text label for 66viewing 17voice message indicator setting for 66log out of hunt groups 42MMalicious Call Identification (MCID) 40Meet-Me conferences 32, 34menus, using 19missed calls, records of 51MLPP, using 41multiple calls, handling 29mute, using 29Nnetwork configuration data, locating 73network profilechoosing 50viewing 50
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 4FINAL REVIEW - Cisco ConfidentialOonline help, using 20PPABusing from web page 62passwordchanging EAP 50network EAP 11setting 11password, changing 65Personal Address Book (PAB)dialing from 26subscribing to 58Personal Address Book, see PABPersonal Directoryusing from web page 61phone buttonsdescription 14phone buttons, using 21phone linesdescription of 21viewing 17phone profilenetwork profile 50network profile, choosing 50phone screenchange back light 47change font 47changing messages 47cleaning 23features of 17phone servicesconfiguringsee also User Options web pagesPIN, changing 65placed calls, records of 51placing calls, options for 24, 25power outage 5power supply 5powering on 10prioritizing calls 41privacyand shared lines 37using 39QQuality Reporting Tool (QRT), using 73Rreceived calls, records of 51redial 24regulatory domains 2remote-in-use for shared lines 37resume, using 28ring patterns, changing 66ring toneschange 45, 46choosing per line 45, 46download 45, 46ringervolume 45, 46
5OL-10806-01FINAL REVIEW - Cisco ConfidentialSsafety and performance 2secure calls 40securitylevels of 40making and receiving secure calls 40verifying non-secure calls 40selecting calls 22services, subscribing to 58, 64shared linesand in-use-remote message 37description of 37with barge 38with privacy 39softkey buttonslabels for 17speakerphonemode, using 43speed dialconfiguring 60labels 60options 35using FastDial 35using numbers 35status data, locating 73status line, viewing 17subscriptions, for phone services 64suspicious calls, tracing 40switching calls 29TTABSynch 64TAPS, using 12Tool for Auto-Registered Phones Support 12transferring, options for 30troubleshooting, data for 72UUser Options web pagesaccessing 57and phone services 58configuring features and services with 60subscribing to phone services with 64Vvibration modeicon 21set 21voice message indicatorchanging setting for 66voice messagesaccessing 56indicator 56shortcut 21voice quality data, locating 73volumeadjusting 45, 46volume, changing speaker 21
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 6FINAL REVIEW - Cisco ConfidentialWwarnings 2warrantydescription of terms 74hardware 74WebDialer 68wireless network data, locating 73
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Corporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 526-4100European HeadquartersCisco Systems International BVHaarlerbergparkHaarlerbergweg 13-191101 CH AmsterdamThe Netherlandswww-europe.cisco.comTel: 31 0 20 357 1000Fax: 31 0 20 357 1100Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel: 408 526-7660Fax: 408 527-0883Asia Pacific HeadquartersCisco Systems, Inc.168 Robinson Road#28-01 Capital TowerSingapore 068912www.cisco.comTel: +65 6317 7777Fax: +65 6317 7799Cisco Systems has more than 200 offices in the following countries. Addresses, phone numbers, and fax numbers are listed on theCisco Website at www.cisco.com/go/officesArgentina • Australia • Austria • Belgium • Brazil • Bulgaria • Canada • Chile • China PRC • Colombia • Costa Rica • Croatia • Cyprus • Czech Republic • Denmark • Dubai, UAEFinland • France • Germany • Greece • Hong Kong SAR • Hungary • India • Indonesia • Ireland • Israel • Italy • Japan • Korea • Luxembourg • Malaysia • MexicoThe Netherlands • New Zealand • Norway • Peru • Philippines • Poland • Portugal • Puerto Rico • Romania • Russia • Saudi Arabia • Scotland • SingaporeSlovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • ZimbabweCCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, andiQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco CertifiedInternetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast,EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream,Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare,SlideCast, SMARTnet, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the UnitedStates and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationshipbetween Cisco and any other company. (0601R)© 2006 Cisco Systems, Inc. All rights reserved. OL-10806-01

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