Cisco Systems 88211296 Wireless IP Phone User Manual

Cisco Systems Inc Wireless IP Phone

Users Manual Rev 092016

Cisco Wireless IP Phone 8821 and 8821EX User GuideFirst Published: January 15, 2016Last Modified: April 11, 2016Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000 800 553-NETS (6387)Fax: 408 527-0883
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITHTHE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipmentgenerates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radiofrequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interferencewill not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users areencouraged to try to correct the interference by using one or more of the following measures:•Reorient or relocate the receiving antenna.•Increase the separation between the equipment and receiver.•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.•Consult the dealer or an experienced radio/TV technician for help.Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the productThe Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain versionof the UNIX operating system. All rights reserved. Copyright ©1981, Regents of the University of California.NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUTLIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERSHAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, networktopology diagrams, and other figures included in the document are shown for illustrative purposes only.Any use of actual IP addresses or phone numbers in illustrative content is unintentionaland coincidental.Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnershiprelationship between Cisco and any other company. (1110R)©2016 Cisco Systems, Inc. All rights reserved.
CONTENTSCHAPTER 1 Your Phone 1The Cisco Wireless IP Phone 8821 and 8821EX 1Getting Started 3Turn On Your Phone 3Sign In to Your Phone 3Turn Off Your Phone 4Lock the Phone Keypad 4Unlock the Phone Keypad 4Self Care Portal 5Speed-Dial Numbers 6Buttons and Hardware 7Navigation 11Phone Screen Features 11Clean the Phone Screen 11Differences Between Phone Calls and Lines 11Out-of-Range Alerts 12Phone Batteries 12Bluetooth and Your Phone 12Additional Help and Information 13Cisco One-Year Limited Hardware Warranty Terms 13Battery Warranty 13CHAPTER 2 Phone Setup 15Phone Hardware Installation 15Install the Phone Battery 15Phone Battery Charging 17Spare Battery Charging 17Prepare the Power Adapter 18Cisco Wireless IP Phone 8821 and 8821EX User Guide iii
Charge the Battery with the AC Power Supply 18Charge the Battery with the USB Cable and a USB Port on Your PC 19Phone Configuration 20Add the Phone to the Wi-Fi Network 20Connect the Phone to the Cisco Unified Communications Manager 21Set the Username and Password 22CHAPTER 3 Calls 23Access the Phone App 23Make Calls 24Make a Call 24Make an Emergency Call 24Make a Call with a Headset 24Make a Call with the Speakerphone 25Make a Call with a Phone or Video Address 25Redial a Number 26Return a Recent Call 26Make a Call from the Phone App with a Favorite 26Speed Dial 27Dial an International Number 27Get Notified When a Contact is Available 27Calls That Require a Billing Code or Authorization Code 28Secure Calls 28Answer Calls 28Answer a Call 28Answer Call Waiting 28Decline a Call 29Ignore a Call 29Silence Incoming Calls on Your Phone 29Answer a Coworker's Phone (Call Pickup) 30Answer a Call Within Your Group (Pickup) 30Answer a Call From Another Group (Group Pickup) 30Answer a Call from an Associated Group (Other Pickup) 30Trace a Suspicious Call 31Control the Phone Ringer for a Single Incoming Call 31 Cisco Wireless IP Phone 8821 and 8821EX User GuideivContents
End a Call 32Mute Your Audio 32Hold Calls 32Put a Call on Hold 32Answer a Call Left on Hold for Too Long 32Swap Between Active and Held Calls 33Call Park 33Place a Call on Hold with Call Park 33Retrieve a Call on Hold with Call Park 34Forward Calls From Your Phone 34Turn Off Call Forward From Your Phone 35Transfer a Call to Another Person 35Conference Calls and Meetings 35Add Another Person to a Call 35View and Remove Conference Participants 36Scheduled Conference Calls (Meet Me) 36Host a Meet Me Conference 36Join a Meet Me Conference 37Intercom Calls 37Make an Intercom Call 37Answer an Intercom Call 38Supervise and Record Calls 38Set up a Supervised Call 38Record a Call 39Prioritized Calls 39Make a Priority Call 40Answer a Priority Call 40Answer a Priority Call While on Another Call 40Multiple Lines 41Shared Lines 41Add Yourself to a Call on a Shared Line (Barge) 41Add Yourself to a Call on a Shared Line (cBarge) 41Get Notified Before You Join a Call on a Shared Line 42CHAPTER 4 Contacts 43Cisco Wireless IP Phone 8821 and 8821EX User Guide vContents
Access the Contacts App 43Corporate Directory 43Search and Dial a Contact from the Corporate Directory 44Find Contact Information for a Coworker from Your Phone 44Personal Directory 44Sign In and Out of a Personal Directory 44Search for a Contact in Your Personal Directory 45Add a New Contact to Your Personal Directory 45Find Contact Information for a Personal Directory Contact from Your Phone 46Edit a Contact in Your Personal Directory 46Call a Contact from Your Personal Directory 46Remove a Contact from Your Personal Directory 47Local Contacts 47Search for a Contact in Your Local Contacts List 47Add a New Contact to Your Local Contacts List 47Find Contact Information for a Local Contact from Your Phone 48Edit a Contact in Your Local Contacts List 48Call a Contact from Your Local Contacts List 48Remove a Contact from Your Local Contacts List 49Remove all Local Contacts 49Favorites 49Add a Contact to Your Favorites List 49Delete a Contact from Your Favorites List 50CHAPTER 5 Recent Calls 51Access the Recents App 51New Voicemail Message and Missed Calls Indicators 51Voicemail List 51Access Your Voicemail Service 52Missed Calls List 52View Your Missed Calls 52Find Details About a Missed Call 52Return a Missed Call 53Create a New Local Contact from a Missed Call Record 53Delete aMissed Call Entry 53 Cisco Wireless IP Phone 8821 and 8821EX User GuideviContents
Clear the Missed Calls List 54Recents Calls List 54View Your Recent Calls 54Find Details About a Recent Call 55Return a Recent Call from Recents 55Create a New Local Contact from a Recents Call Record 55Delete a Call Record 56Clear the Recent Calls List 56CHAPTER 6 Applications 57Apps and the Application Button 57Use the Push to Talk Application 57CHAPTER 7 Settings 59Access the Settings App 59Access Phone Settings 59Make the Phone Vibrate for an Incoming Call 60Select Where You Hear the Ringtone 60Change the Ringtone 60Adjust the Headset Feedback 61Turn Off the Keypad Sounds 61Adjust the Screen Brightness 61Change the Font Size 61Control the LED Indicator Light 62Change the Screen Display Timeout 62Change the Wallpaper 62Automatically Lock the Keypad 63Date and Time Settings 63Control the Date and Time Manually 63Control the Date and Time Automatically 64Set the Time Zone Automatically 64Set the Time 65Set the Date 65Set Time Zone 65Use a 12-Hour or 24-Hour Clock 66Cisco Wireless IP Phone 8821 and 8821EX User Guide viiContents
Set the Date Format 66Access Wi-Fi Settings 66Access Bluetooth Settings 67Turn On Bluetooth 67Add a New Bluetooth Device 67Connect a Bluetooth Device 68Rename a Bluetooth Device 68Disconnect Bluetooth Device 69Delete a Bluetooth Device 69Access Admin Settings 69Adjust the Volume in a Call 70Adjust the Ringtone Volume 70CHAPTER 8 Accessories 71Supported Accessories 71Headsets 71Standard Headsets 72Bluetooth Headsets 72Cisco Wireless IP Phone 8821 Desktop Charger 72Set Up the Desktop Charger 73Charge Your Phone with the Desktop Charger 73Charge Your Spare Battery with the Desktop Charger 74Cisco Wireless IP Phone 8821 Multicharger 74Set Up the Multicharger 74Charge Your Phone with the Multicharger 75Charge Your Spare Battery with the Multicharger 75Secure the Charger with a Cable Lock 75CHAPTER 9 Troubleshooting 77General Troubleshooting 77Find Information About Your Phone 79Hardware Diagnostics 79Perform Audio Diagnostics 79Perform Keypad Diagnostics 79Perform WLAN Diagnostics 80 Cisco Wireless IP Phone 8821 and 8821EX User GuideviiiContents
WLAN Diagnostics Fields 80Get aList of Neighbors 82Neighbor List Fields 82CHAPTER 10 Product Safety and Security 85Safety and Performance Information 85Safety Guidelines 86Battery Safety Notices 86Hazardous Environments 88Power Outage 88Regulatory Domains 88Health-Care Environments 88External Devices Usage 88Phone Behavior During Times of Network Congestion 89SAR 89Compliance Statements 90Compliance Statements for the European Union 90CE Marking 90RF Exposure Statement for the European Union 90Compliance Statements for the USA 90SAR Statement 90RF Exposure Information 90General RF Exposure Compliance 91Part 15 Radio Device 92Canadian Compliance for Cisco Wireless IP Phone 882x Series 92Canadian RF Exposure Statement 92Compliance Statements for New Zealand 92Permit to Connect (PTC) General Warning 92Use of IP Networks with the PSTN 93The Use of Voice Compression Through the PSTN 93Echo Cancellation 93Compliance Statements for Taiwan 94DGT Warning Statement for Cisco Wireless IP Phone 882x Series 94Compliance Statement for Argentina 94Compliance Statement for Brazil 94Cisco Wireless IP Phone 8821 and 8821EX User Guide ixContents
Cisco Product Security Overview 95Important Online Information 95 Cisco Wireless IP Phone 8821 and 8821EX User GuidexContents
CHAPTER 1Your Phone•The Cisco Wireless IP Phone 8821 and 8821EX, page 1•Getting Started, page 3•Self Care Portal, page 5•Buttons and Hardware, page 7•Additional Help and Information, page 13The Cisco Wireless IP Phone 8821 and 8821EXThe Cisco Wireless IP Phone 8821 and 8821EX are 802.11 dual-band wireless devices that providecomprehensive voice communications in conjunction with Cisco Unified Communications Manager and withCisco Aironet 802.11b/g and Cisco Aironet 802.11a access points (APs) in a private business communicationsnetwork.The Cisco Wireless IP Phone 8821EX is not currently supported.NoteThe phones are qualified Bluetooth wireless devices (Qualified Device ID [QDID] B014396). The phonesprovide voice communication over the same wireless LAN that your computer uses, allowing you to placeand receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. Both phones haveIngress Protection 67 (IP 67) level protection, which indicates dust-tight equipment that is protected againstsplashing water.The Cisco Wireless IP Phone 8821EX is certified for Potentially Explosive Atmosphere ATEX Class I Zone2, North America Class IDivision 2/Zone 2. The phone is certified for use in potentially explosive environmentswhere flammable gasses, vapors or liquids may be present. The phone has an industry-standard yellow stylingthat offers fast recognition in emergency situations.The following figure shows the Cisco Wireless IP Phone 8821 on the left and the Cisco Wireless IP Phone8821EX on the right.Cisco Wireless IP Phone 8821 and 8821EX User Guide 1
Figure 1: Cisco Wireless IP Phone 8821 and 8821EXThese phones, like other network devices, must be configured and managed. The phones support G.711,G.722, G.729a, G.729ab, MP3, WAV, iLBC, iSAC, OPUS, and AMR WB codecs. The phones also supportuncompressed wideband (16 bits, 16 kHz) audio.The phones are hearing aid compatible (HAC) but do not have any TTY features. They have a centered “dot”or “nib”on the 5 key that is atactile identifier.The physical characteristics include:•Resistance to damage from dropping the phone•Tolerance of antibacterial and alcohol-based wipes•Latex- and lead-free•Shockproof and vibration-proof•USB 1.1 interface•IP 67 level protection, which indicates dust-tight equipment that is protected against splashing water•Cisco Wireless IP Phone 8821EX only:◦ATEX Zone 1/Class 2 certification prevents ignition of surrounding gas vapors by the phone.◦CSA Division 2/Zone 2 certification provides access to mobile collaborative communications.◦Industry-standard yellow styling offers fast recognition in emergency situations.In addition to basic call-handling features, your phone can provide enhanced productivity features that extendyour call-handling capabilities.Depending on the configuration, your phone supports: Cisco Wireless IP Phone 8821 and 8821EX User Guide2Your PhoneThe Cisco Wireless IP Phone 8821 and 8821EX
•Use of Bluetooth wireless headsets, including certain hands-free call features•Wireless access to your phone number and the corporate directory•A local phone book that can store up to 200 contacts and speed-dial hot keys that can be assigned tophone book contacts•Access to network data, XML applications, and web-based services•Online customizing of phone features and services from your Self Care portalRelated TopicsHazardous Environments, on page 88Getting StartedYour phone is powered by a rechargeable Lithium ion battery. Before you can use your phone, you mustinstall the battery in the phone and charge the battery.Make sure you read the battery safety information in Product Safety and Security, on page 85.Your phone needs to connect to the corporate wireless network and the IP telephony network. Youradministrator might set up your new wireless phone, or you might have to set it up.After the phone is set up, you can use the phone.Related TopicsPhone Setup, on page 15Phone Batteries, on page 12Turn On Your PhoneYour phone automatically turns the power off when you are not using it to conserve battery power. You needto turn the phone back on in order to use it.When you turn the phone on, you may need to enter a username and password to access the wireless network.After the phone authenticates and registers with the call control system, the main screen displays and you canmake or receive calls.ProcedurePress and hold Power/End Call for 4 seconds.Sign In to Your PhoneYou may need to enter your username and password to access the phone functions. You may also need toenter other information, as required by your wireless security requirements. Contact your administrator forassistance.Cisco Wireless IP Phone 8821 and 8821EX User Guide 3Your PhoneGetting Started
ProcedureStep 1 Enter your user ID.Step 2 Enter your password.Step 3 Press <button name>.Related TopicsSet the Username and Password, on page 22Turn Off Your PhoneYour phone turns off automatically after a period of inactivity. But you can also turn it off manually.ProcedureStep 1 Press and hold Power/End Call for 4 seconds.Step 2 Press Power off.Related TopicsChange the Screen Display Timeout , on page 62Lock the Phone KeypadYou can lock the keypad so that you don't press keys by mistake.Before You BeginYou must be on the home screen.ProcedurePress and hold Zero (0) until you see the message that the keypad is locked.Related TopicsAutomatically Lock the Keypad, on page 63Unlock the Phone KeypadIf you lock the keypad, you need to unlock it to use the phone. Cisco Wireless IP Phone 8821 and 8821EX User Guide4Your PhoneTurn Off Your Phone
ProcedureStep 1 Press Unlock.Step 2 Press Zero (0) .Self Care PortalYou can customize some phone settings with the Self Care portal web site, which you access from yourcomputer. Your administrator gives you the Self Care portal URL, your user ID, and password.In the Self Care portal, you can control features, line settings, and phone services for your phone.•Phone features include speed dial, do not disturb, and your personal address book.•Line settings affect a specific phone line (directory number) on your phone. Line settings can includecall forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.•Phone services can include special phone features, network data, and web-based information (such asstock quotes and movie listings). You must subscribe to a phone service using the Self Care portal beforeyou access it on your phone.The following table describes some specific features that you configure using the Self Care portal. For moreinformation, see the Self Care portal documentation for your call control system.DescriptionFeaturesYou specify the number that will receive calls when call forward is enabled on thephone. You can use the Self Care portal to set up more complicated call forwardfunctions, for example, when your line is busy.Call forwardYou specify additional phones (your mobile and other phones) that you want to useto make and receive calls with the same directory numbers as your desk phone. Youcan also define blocked and preferred contacts to restrict or allow calls from certainnumbers to be sent to your mobile phone. When you set up additional phones, you canalso set up the following features:•Single number reach—You specify if the additional phone should ring whensomeone calls your desk phone.•Mobile calls—If the additional phone is a mobile phone, you can set it up toallow you to transfer mobile calls to your desk phone or desk phone calls to yourmobile phone.Additional phonesYou assign phone numbers to speed-dial numbers so that you can quickly call thatperson.Speed dialCisco Wireless IP Phone 8821 and 8821EX User Guide 5Your PhoneSelf Care Portal
Speed-Dial NumbersWhen you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial9to get an outside line, you put the number 9 and then the number you want to dial.You can also add other dialed digits to the number. Examples of additional digits include a meeting accesscode, an extension, a voicemail password, an authorization code, and a billing code.The dial string can contain the following characters:•0to 9•pound (#)•asterisk (*)•comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have severalcommas in a row. For example, two commas (,,) represent a pause of 4 seconds.The rules for dial strings are:•Use the comma to separate the parts of the dial string.•An authorization code must always precede a billing code in the speed-dial string.•One comma is required between the authorization code and the billing code in the string.•A speed-dial label is required for speed dials with authorization codes and additional digits.Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequenceis correct.Your phone does not save the authorization code, billing code, or extra digits from the speed dial in thecall history. If you press Redial after connecting to a destination using speed dial, the phone prompts youto enter any required authorization code, billing code, or additional digits manually.NoteExampleTo set up a speed-dial number to call a person at a specific extension, and if you need an authorization codeand billing code, consider the following requirements:•You need to dial 9 for an outside line.•You want to call 5556543.•You need to input the authorization code 1234.•You need to input the billing code 9876.•You must wait for 4 seconds.•After the call is connected, you must dial the extension 56789#.In this scenario, the speed dial number is 95556543,1234,9876,,56789#. Cisco Wireless IP Phone 8821 and 8821EX User Guide6Your PhoneSpeed-Dial Numbers
Related TopicsCalls That Require a Billing Code or Authorization Code, on page 28Buttons and HardwareYour wireless phone has many buttons and hardware features that you will use regularly. Use the followingfigure and table to identify the important button and hardware features. The figure shows the Cisco WirelessIP Phone 8821, but the Cisco Wireless IP Phone 8821EX is similar in appearance. The table describes thefunctions of the keys on the phones.Figure 2: Cisco Wireless IP Phone 8821 Buttons and HardwareCisco Wireless IP Phone 8821 and 8821EX User Guide 7Your PhoneButtons and Hardware
DescriptionName or GroupingItemIndicator light—Use the light to identify states:•Solid red—the phone is connected to the AC power source and batteryis charging.•Solid green—the phone is connected to the AC power source andbattery is fully charged.•Fast blinking red—There is an incoming call. Phone can be chargingor fully charged.•Slow blinking red—There is avoice message. When phone is connectedto the AC power source, the red light displays longer than when usingonly the battery.•Slow blinking green (every 2seconds): The phone is using only batterypower. The phone is registered with the wireless network and is withinservice coverage area.Indicator light (LED)Headset port1Headset port with cover Remove the protective cover and plug in aheadsetor ear buds.Speaker Toggle the speaker mode on or off for the phone.Speaker button2 Cisco Wireless IP Phone 8821 and 8821EX User Guide8Your PhoneButtons and Hardware
DescriptionName or GroupingItemSoftkeys•The More softkey accesses alist of menus or functions.•The softkey can activate the option displayed on the screen.Softkey buttonsNavigation clusterCall control buttons3Navigation cluster Navigation ring and Select buttonNavigation ring (outer ring):•Move up, down, left, or right for these home screen apps:◦Recents◦Contacts◦Apps◦Settings•Scroll up and down menus to highlight options and to move left andright through phone numbers and text entries.Select button (center of the cluster):•Make a call from the main screen•Select a menu item, a softkey, a call, or an action.Answer/Send Answer a ringing call or, after dialing a number, placethe call.Power/End Call Turn the phone on or off, end a connected call, orsilence the ring during an incoming call. When you use menus or when youare in an app, it acts as a shortcut to return to the main screen.Cisco Wireless IP Phone 8821 and 8821EX User Guide 9Your PhoneButtons and Hardware
DescriptionName or GroupingItemDial numbers, enter letters, and choose menu items by number.One (1)•Enter “1”when you dial a number.•Access voice mail.•Enter these special text characters: !@<>$%^&Asterisk (*)•Before you enter an international phone number, press and hold for afew seconds to add the plus (+) symbol to the phone number.•Enter these special text characters: * + - / = \ : ;Zero (0)•Enter “0”when you dial a number.•Lock the kepad•Enter a space or these special text characters: ,.‘“|_~’Pound (#)•Press to silence the phone ringer. If configured, the phone will vibrateinstead.•Enter these special text characters: #?()[]{}Keypad4Application Use with XML applications, such as Push to Talk.Left Side Buttons5Volume•When the phone is idle, change the ring volume, turn on the vibrateoption, or turn off the ringer.•When you have an incoming (ringing) call, press the button once tosilence the ringer.•During a call, control the speaker volume for the active handset,headset, or speaker.•When the phone is docked in the desktop charger, control the volumeof the charger speaker.Mute Toggle the mute feature on or off. Cisco Wireless IP Phone 8821 and 8821EX User Guide10Your PhoneButtons and Hardware
NavigationYou use the outer ring of the Navigation cluster to scroll through menus. You use the inner Select button ofthe Navigation cluster to select menu items.Each item in a menu has an index number. You can enter the index number with the keypad to select the menuitem.Phone Screen FeaturesThe phone screen shows information about your phone such as directory number, active call and line status,softkeys, speed dials, and placed calls. The screen is made up of three sections: the header row, the middlesection, and the footer row.At the top of the screen is the header row. The header row displays the phone number, current date and time,as well a number of icons. The icons display when features are active.The middle of the phone screen displays the home screen with its application (app) icons. When you selectan app, the information for the app displays on the screen.The bottom row of the screen is the softkey labels. Each label indicates the action for the softkey button belowthe screen.Clean the Phone ScreenProcedureWipe the screen with a soft, dry cloth.Differences Between Phone Calls and LinesWe use the terms lines and calls in very specific ways to explain how to use your phone. Here is an explanationof the differences.LinesEach line corresponds to a directory number or intercom number that others can use to call you. Yourphone supports up to six lines. To see your phone lines, press Phone to open the line view. Youhave as many lines as you have directory numbers with phone line icons in the line view list.Cisco Wireless IP Phone 8821 and 8821EX User Guide 11Your PhoneNavigation
CallsEach line can support multiple calls, typically up to four calls. Your phone can support up to 24 connectedcalls, but your system administrator can adjust this number according to your needs. Only one call canbe active at any time; other calls are automatically placed on hold.Here is an example: If you have two lines and each line supports four calls, then you could have up to eightconnected calls at one time. Only one of those calls is active and the other seven are held calls.Out-of-Range AlertsYour system administrator can configure your phone to send you an audible alert (beep) when you are out ofrange of the wireless network. When you hear the alert, the (no signal) icon displays on the phone screen.When you are out of range of the wireless network, you cannot use the phone for features requiring a wirelessnetwork connection, such as making and receiving calls.If your system administrator enabled the out-of-range alert, depending on the configuration, you might heara beep only once, or every 10, 30, or 60 seconds until you are back within range of the wireless network.To reconnect to the wireless network after you hear the alert, move to another location until you see the signalicon on the phone screen again.Phone BatteriesYour phone contains a Lithium ion battery. The fully charged battery provides the following hours of service:•up to 13 hours of talk time.•up to 200 hours of standby timeIf you use a Bluetooth wireless headset, the headset reduces the talk time and standby time for the battery.In addition, how the administrator configures your phone can affect the battery life.NoteIf you require longer talk times, you will find it useful to have a spare, charged battery.Bluetooth and Your PhoneYou can use a Bluetooth headset with your phone.Bluetooth connections work best when you're within 3 to 6 feet (1 to 2 meters) from your phone, but youmight be able to be as far away as 66 feet (20 meters). The Bluetooth connection can degrade if you have abarrier (wall, door, window), large metal object, or other electronic devices between your phone and theconnected device.To connect a headset to your phone with Bluetooth, you start by pairing the headset with your phone. Youcan pair up to x Bluetooth headsets with the phone. After the headset is paired, the phone connects to theheadset when the headset is turned on. The last Bluetooth headset connected with the phone is the headsetthat the phone uses. Cisco Wireless IP Phone 8821 and 8821EX User Guide12Your PhoneOut-of-Range Alerts
Related TopicsBluetooth Headsets, on page 72Access Bluetooth Settings, on page 67Additional Help and InformationIf you have questions about the functions available on your phone, you should contact your administrator.The Cisco web site (http://www.cisco.com) contains more information about the phones and call controlsystems.•For quick start guides, accessory guides, and end-user guides in English, follow this link:http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-user-guide-list.html•For guides in languages other than English, follow this link:http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/tsd-products-support-translated-end-user-guides-list.html•For licensing information, follow this link:http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-licensing-information-listing.htmlRelated TopicsTroubleshooting, on page 77Cisco One-Year Limited Hardware Warranty TermsSpecial terms apply to your hardware warranty and services that you can use during the warranty period.This warranty does not apply to phone batteries.Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty.Battery WarrantyCisco Wireless IP Phone 8821 and 8821EX User Guide 13Your PhoneAdditional Help and Information
Cisco Wireless IP Phone 8821 and 8821EX User Guide14Your PhoneBattery Warranty
CHAPTER 2Phone Setup•Phone Hardware Installation, page 15•Phone Configuration, page 20Phone Hardware InstallationBefore you can use your phone, you must install and charge the battery. The battery may already be installedin your phone, or you may have to install it yourself.You must read the safety information in Product Safety and Security, on page 85 before you use, install, orcharge the phone.The battery may already be charged using one of the supported charging methods. If the battery isn't charged,you must charge the battery before you can set up the phone.You can secure the phone with a cable lock.Install the Phone BatteryProcedureStep 1 Remove the cover from the battery compartment.Cisco Wireless IP Phone 8821 and 8821EX User Guide 15
a) Push the locking catch to the left to release the cover.b) Lift and remove the cover of the battery compartment.Step 2 Install the battery.a) Align the battery to the bottom of the battery compartment. Make sure that the metal contacts on the phoneand battery face each other.b) Press the battery into the battery compartment until it locks in place. Make sure that it is flat in thecompartment.Step 3 Replace the cover to the battery compartment. Cisco Wireless IP Phone 8821 and 8821EX User Guide16Phone SetupInstall the Phone Battery
a) Align the tabs at the bottom of the cover into the notches on the phone.b) Press the cover firmly against the phone until it clicks in place.Phone Battery ChargingYou can charge the battery using any of the following options:•USB cable—You can charge the phone with an AC power adapter or your computer.•Desktop charger—You can use the phone and charge it at the same time.•Multicharger—You can charge several phones at the same time.Explosion Hazard: Do not charge the phone battery in a potentially explosive atmosphere. Statement xxxRelated TopicsDesktop ChargerMultichargerSpare Battery ChargingIf you require longer talk times, you will find it useful to have a spare, charged battery. You can charge aspare battery in the desktop charger or multicharger.Related TopicsDesktop ChargerMultichargerCisco Wireless IP Phone 8821 and 8821EX User Guide 17Phone SetupPhone Battery Charging
Prepare the Power AdapterThe power adapter for your phone is compact. Before you use the power adapter, you have to unfold theprongs. After you use the adapter, you can fold in the prongs.The power adapter for your region may also require an additional clip to allow the adapter to be plugged intothe electrical outlet.ProcedureStep 1 Catch the edge of a prong with your finger and pull the prong up until it clicks into position.Step 2 (Optional) Install the international power clip.Step 3 (Optional) Before you close the adapter, remove the international power clip.Step 4 (Optional) Hold the lever on the top of the adapter down and press the prongs down to close the adapter.Charge the Battery with the AC Power SupplyYou can charge your phone using an AC power supply. When you use the power supply to charge your phone,the battery can take up to 3 hours to fully charge. Cisco Wireless IP Phone 8821 and 8821EX User Guide18Phone SetupPhone Battery Charging
The wide connector on the USB cable connects to the phone using magnets to hold it secure. It has pins thatyou need to align correctly. If you hold the phone so that the screen is towards you, the battery icon on theconnector is visible.Before You BeginYou need the USB power cable supplied with your phone.You need to prepare the power adapter for use as described in Prepare the Power Adapter, on page 18.ProcedureStep 1 Plug USB cable into the bottom of the phone with the pins aligned.Step 2 Plug the USB cable into the power adapter.Step 3 Plug the power adapter into the electrical outlet.Charge the Battery with the USB Cable and a USB Port on Your PCYou can charge your phone using your computer. When you use the computer to charge your phone, thebattery can take up to 6 hours to fully charge.The wide connector on the USB cable connects to the phone using magnets to hold it secure. It has pins thatyou need to align correctly. If you hold the phone so that the screen is towards you, the battery icon on theconnector is visible.Cisco Wireless IP Phone 8821 and 8821EX User Guide 19Phone SetupPhone Battery Charging
ProcedureStep 1 Connect the long connecter of the USB cable to the bottom of the phone with the pins aligned.Step 2 Plug the other end into the USB port in the computer.Phone ConfigurationPhone configuration uses one of these methods:•Your administrator sets up the phone. When this happens, you don't need to do any configuration. Youradministrator may lock your access to the configuration menus.•You set up the phone for your Wi-Fi network and to connect to the call control system. When thishappens, your administrator gives you the information you need to enter in the phone.Add the Phone to the Wi-Fi NetworkBefore You BeginYou need the following information about the Wi-Fi network:•SSID•Security type (for example, WEM, WPA) Cisco Wireless IP Phone 8821 and 8821EX User Guide20Phone SetupPhone Configuration
•PIN or passkey for the selected security typeProcedureStep 1 Access the Settings app.Step 2 Select Wi-Fi.Step 3 Select a profile.Step 4 Select WLAN configuration.Step 5 Select the SSID field.Step 6 Enter the SSID for your wireless network.Step 7 Press More and select Set.Step 8 Select Security Mode and set the required security type.Step 9 If security is set to WEP, do the following steps:a) Select WEP key.b) Enter the password.c) Press More and select Set.Step 10 Click Save.Step 11 Exit to the home screen.What to Do NextSet up the phone to connect to the call control system.Connect the Phone to the Cisco Unified Communications ManagerBefore You Begin•You need the IP address of the Cisco Unified Communications Manager TFTP server.•The phone must be configured in the Cisco Unified Communications Manager•The phone must be connected to the Wi-Fi network.Cisco Wireless IP Phone 8821 and 8821EX User Guide 21Phone SetupConnect the Phone to the Cisco Unified Communications Manager
ProcedureStep 1 Access the Settings app.Step 2 Select Wi-Fi.Step 3 Select a profile.Step 4 Select Network configuration >IPv4Step 5 Select Alternate TFTP and set to On.Step 6 Select TFTP Server 1 and enter the TFTP IP address for the Cisco Unified Communications Manager.Step 7 Press More and select Set.Step 8 In the Trust list window, press More and select Erase.Step 9 Exit to the home screen.The phone connects to the Cisco Unified Communications Manager. After the connection is made, the phonedownloads the configuration file and, if necessary, upgrades the firmware to a new firmware load.Set the Username and PasswordWhen you power on your phone for the first time in some networks, you may need to set your username andpassword to access the wireless network. Contact your administrator for assistance.ProcedureStep 1 From the home screen, select Settings.Step 2 Select Wi-Fi.Step 3 Select a profile.Step 4 Select WLAN configuration.Step 5 Select Username or Password.Step 6 Enter your username or password in the New Username or New Password field.You can use up to 32 alphanumeric characters for thepassword.NoteStep 7 Press More and select Save.Step 8 Press Power/End Call .Related TopicsSign In to Your Phone, on page 3 Cisco Wireless IP Phone 8821 and 8821EX User Guide22Phone SetupSet the Username and Password
CHAPTER 3Calls•Access the Phone App, page 23•Make Calls, page 24•Answer Calls, page 28•End a Call, page 32•Mute Your Audio, page 32•Hold Calls, page 32•Forward Calls From Your Phone, page 34•Transfer a Call to Another Person, page 35•Conference Calls and Meetings, page 35•Intercom Calls, page 37•Supervise and Record Calls, page 38•Prioritized Calls, page 39•Multiple Lines, page 41Access the Phone AppWe make it easy for you to make and receive calls with the Phone app.ProcedureUse one of these ways to access the Phone app:•From the home screen, press the Select button to select Phone .•Press Answer/Send to make a call or to answer an incoming call.•Enter a number using the keypad to make a call.Cisco Wireless IP Phone 8821 and 8821EX User Guide 23
Make CallsYour Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to make calls.Make a CallYou can easily make a call from the home screen or from the Phone app.ProcedureStep 1 Enter a phone number.Step 2 Press Answer/Send .Make an Emergency CallYou can make an emergency call from your phone, even if you are not signed in. When you start to dial theemergency number, the list of emergency numbers displays although you cannot select the number.If you try to dial a number that is not in the list of emergency numbers, the phone does not dial the number.ProcedureStep 1 If your phone is not turned on, press Power/End Call for 4 seconds to power on the phone.Step 2 Use the keypad to enter your emergency number.Step 3 Press Answer/Send .Make a Call with a HeadsetYou can make a call using a headset. If you disconnect the headset during a call, the phone continues the callon the speakerphone.Before You BeginYou have a wired or Bluetooth headset connected to the phone. Cisco Wireless IP Phone 8821 and 8821EX User Guide24CallsMake Calls
ProcedureStep 1 Access the Phone app.Step 2 (Optional) Select a line.Step 3 Enter a phone number.Step 4 Press Answer/Send .Related TopicsHeadsets, on page 71Make a Call with the SpeakerphoneYou can make a call with the speakerphone built into the phone. When your phone is in the desktop charger,you use the speakerphone built into the charger.ProcedureStep 1 Press and hold to activate the speaker.Step 2 Dial the phone number.Step 3 Press Answer/Send to place your call.Step 4 Press and hold again to turn off speaker mode.Related TopicsDesktop ChargerMake a Call with a Phone or Video AddressSometimes, instead of just having someone’s phone number, you might also have a phone or video addressthat you can use to place the call instead.These addresses might look like an email address, such as username1@example.com, or it might containnumbers like username2@209.165.200.224.Cisco Wireless IP Phone 8821 and 8821EX User Guide 25CallsMake a Call with the Speakerphone
ProcedureStep 1 Access the Phone app.Step 2 (Optional) Select a line.Step 3 Press More and select ABC, and you’ll be able to enter text using the keypad.Step 4 Press a number on the keypad to see the available options, and then press the number again to move throughthe choices.For example, press the number 1three times to enter the @ symbol.Step 5 Press Answer/Send .Redial a NumberYou can call the most recently dialed phone number from the home screen or from the Phone app.ProcedureStep 1 (Optional) Access the Phone app.Step 2 (Optional) Select a line.Step 3 Press Redial.Return a Recent CallYou can return a recent call with the Recents list in the Phone app.ProcedureStep 1 Access the Phone app.Step 2 Select a line.Step 3 Select an entry from your Recents list.Step 4 Press Answer/Send .Make a Call from the Phone App with a FavoriteYou can easily call a contact in your Favorites list. Cisco Wireless IP Phone 8821 and 8821EX User Guide26CallsRedial a Number
Before You BeginYou must set up a favorite (a frequently-dialed number) in your Favorites list in the Contacts app.ProcedureStep 1 Access the Phone app.Step 2 (Optional) Select a line.Step 3 Press More and select Favorites.Step 4 Select an entry and press Call.Related TopicsFavorites, on page 49Speed DialDial an International NumberYou can dial international calls when you prefix the phone number with a plus (+) sign.ProcedureStep 1 Press and hold star (*) for at least 1 second.The plus (+) sign is displayed as the first digit in the phone number. If you are off-hook, you hear that the dialtone changes when the + signs is displayed.Step 2 Dial the number.Step 3 Press Answer/Send .Get Notified When a Contact is AvailableIf you call someone and their line is busy or they do not answer, you can be notified with a message and aspecial ringtone when they are available.ProcedureStep 1 Press Call back.Cisco Wireless IP Phone 8821 and 8821EX User Guide 27CallsSpeed Dial
Step 2 Press Exit.Step 3 When you see the message that the person is available or hear the special ring tone, press Call.Calls That Require a Billing Code or Authorization CodeYour administrator may require that you enter a billing code or authorization code (or both codes) after youdial a phone number. The billing code, called a Client Matter Code, is used for accounting or billing purposes.The authorization code, called a Forced Authorization Code, controls access to certain phone numbers.When a billing code is required, the phone displays Enter Client Matter Code, the dialed numberchanges to “********”, and you hear a special tone.When an authorization code is required, the phone displays Enter Authorization Code, the dialednumber changes to “********”, and you hear a special tone. For security reasons, the phone displays a “*”instead of the number entered.When both a billing code and an authorization code are required, you are prompted for the authorization codefirst. Then you are prompted for the billing code.Related TopicsSpeed-Dial Numbers, on page 6Secure CallsYour administrator can take steps to protect your calls from tampering by people outside your company. Whenyou see a lock icon displayed on your phone during a call, your phone call is secure. Depending upon howyour phone is configured, you may have to sign in before you call somebody or hear a security tone playedover your handset.Answer CallsYour Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to answer calls.Answer a CallProcedurePress Answer or Answer/Send .Answer Call WaitingWhen you have an incoming call while you are on an active call, you hear a single beep. You can answer thenew call and automatically hold the active call. Cisco Wireless IP Phone 8821 and 8821EX User Guide28CallsCalls That Require a Billing Code or Authorization Code
ProcedureStep 1 Press Answer or Answer/Send .Step 2 (Optional) If you have more than one call waiting, select an incoming call.Decline a CallWhen you get an incoming call that you don't want to answer, you can decline the call, which sends the callto voicemail.ProcedurePress Decline or Power/End Call .Ignore a CallWhen you get an incoming call that you don't want to answer, you can ignore the call. The call shows up inyour call list.ProcedurePress the Up or Down arrow on the Navigation cluster or the Select button.Silence Incoming Calls on Your PhoneIf you're busy and don't want to be disturbed, you can silence incoming calls. If you do this, the phone won'tring, but you will see a visual alert. So, you can still choose to answer the call. If you don't answer the call,the call goes to your voicemail instead.ProcedureChoose one of these options:•From the My Cisco Spark - Self Care portal, turn on Do Not Disturb.•From your phone,1Access the Phone app.2(Optional) Select a line3Press More and select Do not disturbCisco Wireless IP Phone 8821 and 8821EX User Guide 29CallsDecline a Call
Related TopicsControl the Phone Ringer for a Single Incoming Call, on page 31Answer a Coworker's Phone (Call Pickup)If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’sphone. First, your administrator has to assign you to at least one call group.Answer a Call Within Your Group (Pickup)You can answer a call that rings on another phone within your call pickup group. If multiple calls are availablefor pickup, you'll answer the call that has been ringing for the longest time.ProcedureStep 1 Access the Phone app.Step 2 Press More and select Pickup.Step 3 Press Answer.Answer a Call From Another Group (Group Pickup)Group Pickup allows you to answer a call on a phone that is outside your call pickup group. You can use thegroup pickup number to pick up the call, or you can use the number of the phone line that is ringing.ProcedureStep 1 Access the Phone app.Step 2 (Optional) Select a line.Step 3 Press More and select Group pickup.Step 4 Enter the group pickup number or enter the number of the phone line with the call that you want to pick up .Step 5 Press More and select Call.Step 6 Press Answer.Answer a Call from an Associated Group (Other Pickup)You can pick up a call ringing on a phone in another call group. Cisco Wireless IP Phone 8821 and 8821EX User Guide30CallsAnswer a Coworker's Phone (Call Pickup)
ProcedureStep 1 Access the Phone app.Step 2 (Optional) Select a line.Step 3 Press More and select Other pickup.Step 4 Press Answer.Trace a Suspicious CallIf you receive unwanted or harassing calls, use malicious call identification (MCID) to alert your administrator.Your phone sends a silent notification message to your administrator with information about the call.ProcedureStep 1 Press More and select Report caller.Step 2 End the call.Control the Phone Ringer for a Single Incoming CallYou can silence the phone ringer for an individual call.ProcedureDo one of the following actions:•Press Volume down.•Press Pound (#) for 2 seconds to turn the ringer off or on.Related TopicsAdjust the Ringtone VolumeMake the Phone Vibrate for an Incoming Call, on page 60Select Where You Hear the Ringtone, on page 60Silence Incoming Calls on Your Phone, on page 29Cisco Wireless IP Phone 8821 and 8821EX User Guide 31CallsTrace a Suspicious Call
End a CallProcedureDo one of the following actions:•From the Phone app, press More and select End call.•Press Power/End Call .Mute Your AudioYou can mute the phone so that you can hear the other caller but they cannot hear you. The Mute button islocated below the Volume key on the side of the phone.ProcedureStep 1 Press Mute .Step 2 Press Mute again to turn mute off.Hold CallsYou can put an active call on hold and then resume the call when you're ready.Put a Call on HoldProcedureStep 1 Access the Phone app.Step 2 Press Hold.Answer a Call Left on Hold for Too LongYou can be notified when a call is left on hold. The notification is similar to an incoming call notification andincludes these cues:•Single ring, repeating at intervals Cisco Wireless IP Phone 8821 and 8821EX User Guide32CallsEnd a Call
•Flashing message indicator on the handset•Visual notification on the phone screenProcedurePress Answer to resume the held call.Swap Between Active and Held CallsWhen you are on a call, you can access a held call. The phone places the original call on hold.ProcedureStep 1 Access the Phone app.Step 2 Press the right Navigation key.Step 3 Select the held call.Step 4 Press Resume.Call ParkYou can use your phone to park (temporarily store) a call. You can then retrieve the call from another phone(such as a phone at a coworker’s desk or in a conference room).There are two ways you can park a call: call park and directed call park. You'll only have one type of callpark available on your phone.If the call remains parked for too long, you receive an alert tone. You can answer the call or retrieve it fromanother phone. If you do not answer the call within a certain length of time, it is routed to another destination(such as voicemail), as set by your administrator.Place a Call on Hold with Call ParkYou can park an active call that you answered on your phone and then use another phone in the call controlsystem to retrieve the call.You can park only one call at the call park number.Before You BeginYour call must be active.Cisco Wireless IP Phone 8821 and 8821EX User Guide 33CallsSwap Between Active and Held Calls
ProcedureStep 1 Access the Phone app.Step 2 Press More and select Park.The phone displays the call park extension.Retrieve a Call on Hold with Call ParkYou can pick up a parked call from anywhere in your network.Before You BeginYou need the call park extension.ProcedureStep 1 Access the Phone app.Step 2 (Optional) Select a line.Step 3 Dial the call park extension.Forward Calls From Your PhoneYou can forward calls from any line on your phone to another number. Call forward is phone-line specific.If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.There are two ways of forwarding your calls:•Forward all calls•Forward calls in special situations, such as when the phone is busy or there is no answer.Verify that your calls are forwarded by looking for the Forward all icon in the line label.ProcedureStep 1 Access the Phone app.Step 2 (Optional) Select a line.Step 3 Press More and select Forward all.Step 4 Enter the number to receive the calls or select an entry from your Recents call list. Cisco Wireless IP Phone 8821 and 8821EX User Guide34CallsForward Calls From Your Phone
Turn Off Call Forward From Your PhoneProcedureStep 1 Access the Phone app.Step 2 (Optional) Select the forwarded line.Step 3 Press More and select Forward off.Transfer a Call to Another PersonWhen you transfer a call, you can stay on the original call until the other person answers. This gives you anopportunity to talk privately with the other person before removing yourself from the call. If you don't wantto talk, then transfer the call without waiting for the other person to answer.ProcedureStep 1 Access the Phone app.Step 2 Press More and select Transfer.Step 3 Enter the number to call or select an entry from your recent calls.Step 4 Press Transfer.Conference Calls and MeetingsYou can talk with several people in a single call. You can dial another person and add them to the call. If youhave multiple phone lines, you can join two calls across two lines.When you add more than one person to a conference call, wait a few seconds between adding participants.As the conference host, you can remove individual participants from the conference. The conference endswhen all participants hang up.Add Another Person to a CallYou can add another person to an active call to create a conference.Cisco Wireless IP Phone 8821 and 8821EX User Guide 35CallsTurn Off Call Forward From Your Phone
ProcedureStep 1 Access the Phone app.Step 2 Press More and select Conference.Step 3 Do one of these actions.•Dial a number and wait for the person to answer.•Select an entry from your Recents list or Favorites list and wait for the person to answer.•Select another held call on the same line.•Press the right Navigation key, select a line, and select a held call on that line.Step 4 Press Merge.View and Remove Conference ParticipantsWhen you are in a conference call, you can view the conference participants. If you are the conference owner,you can remove a participant from the conference. The screen displays a star (*) beside the conference owner.Before You BeginYou are in an active conference call.ProcedureStep 1 Press More and select Details.Step 2 (Optional) Select Update to refresh the participant list.Step 3 (Optional) Select a participant and press Remove.Scheduled Conference Calls (Meet Me)You can host or join a conference call at a scheduled time.The conference call does not start until the host dials in and ends when all participants hang up. The conferencedoes not automatically end when the host hangs up.Host a Meet Me ConferenceBefore You BeginGet ameet me phone number from your administrator,and distribute the number to the conference participants. Cisco Wireless IP Phone 8821 and 8821EX User Guide36CallsView and Remove Conference Participants
ProcedureStep 1 Access the Phone app.Step 2 Press More and select Meet me.Step 3 Enter the meet me number.Step 4 Enter the host password for the meeting.Join a Meet Me ConferenceYou cannot join a meet me conference until the conference hosts dials in. If you hear a busy tone, the hosthas not dialed into the conference. Hang up and try your call again.ProcedureStep 1 Access the Phone app.Step 2 Press More and select Meet me.Step 3 Enter the meet me number.Intercom CallsYou can place and receive one-way calls using an intercom line.When you place an intercom call, the recipient’s phone answers the call automatically with mute activated(whisper mode).Your message is broadcast through the recipient’s speakerphone, headset, or handset, if oneof these devices is active.After receiving the intercom call, the recipient can start two-way audio (connected mode) to allow for furtherconversation.Make an Intercom CallWhen you place an intercom call, your phone enters whisper mode until the recipient accepts the intercomcall. In whisper mode, the other person can hear you, but you can't hear them. If you are on an active call, thatcall is placed on hold.Cisco Wireless IP Phone 8821 and 8821EX User Guide 37CallsIntercom Calls
ProcedureStep 1 Access the Phone app.Step 2 Select Intercom line.Step 3 Dial the target intercom number.Answer an Intercom CallYou can answer an intercom call to talk to the other person.Before You BeginYou receive a message on your phone screen, and an audible alert. Your phone answers the intercom call inwhisper mode.ProcedureStep 1 Access the Phone app.Step 2 Select the intercom call.Supervise and Record CallsYou can supervise and record a call. But you must have a minimum of three people on a line: the personcalling, the chaperone, and the person called.The chaperone answers a call, creates a conference call, and monitors and records the conversation.The chaperone performs the following tasks:•Record the call.•Conference in the first participant only; Other participants add people as needed.•End the call.The conference ends when the chaperone hangs up the call.Set up a Supervised CallWhen you have a call to chaperone, the incoming call indicates that the call requires supervision.Before You BeginYou must be part of the chaperone hunt group. Cisco Wireless IP Phone 8821 and 8821EX User Guide38CallsAnswer an Intercom Call
ProcedureStep 1 Press More and select Conference.Step 2 Dial the person to add to the call.Step 3 After the person answers, press Merge.Record a CallYou can record a call. You might hear a notification tone as you record the call. The recording stops whenyou press the Stop recording softkey or end the call.ProcedureStep 1 Press Record.Step 2 Press Stop recording when the recording can be stopped.Prioritized CallsIn your job, you might need to handle urgent or critical situations using your phone. You can identify callsas being very important, and thus have a higher priority than normal calls. The priorities range from level 1(low) to level 5 (high). This system of priorities is called Multilevel Precedence and Preemption (MLPP).Your administrator sets up the priorities that you can use and determines if you need special sign-in information.When a high-priority call rings on your phone, you see the priority level on the phone screen. If you are on acall when a high-priority call comes to your phone, the high-priority call preempts the current call and youhear a special preemption ringtone. You should hang up from your current call to answer the high-prioritycall.When you are on a high-priority call, the priority of the call does not change when you:•Put the call on hold•Transfer the call•Add the call to a three-way conference•Answer the call using call pickupTable 1: Multilevel Precedence and Preemption Priority LevelsPriority LevelMLPP iconLevel 1—Priority callCisco Wireless IP Phone 8821 and 8821EX User Guide 39CallsRecord a Call
Priority LevelMLPP iconLevel 2—Medium priority (Immediate) callLevel 3—High priority (Flash) callLevel 4—Flash OverrideLevel 5—Executive OverrideMake a Priority CallTo make a priority call, you might need to sign in with your special credentials. You have three chances toenter these credentials, and you're notified if you've entered them incorrectly.ProcedureStep 1 Access the Phone app.Step 2 Press More and select Prec level.Step 3 Select a priority level.Step 4 Enter the phone number.Step 5 Press Answer/Send .Answer a Priority CallIf you hear a special ring that's faster than usual, you are receiving a priority call.ProcedurePress Answer.Answer a Priority Call While on Another CallIf you hear a continuous tone that interrupts your call, you or your coworker are receiving a priority call. Hangup immediately and let the higher priority call go to the intended person. Cisco Wireless IP Phone 8821 and 8821EX User Guide40CallsMake a Priority Call
ProcedureStep 1 Press End call.Step 2 Press Answer.Multiple LinesIf you share phone numbers with other people, you could have multiple lines on your phone. When you havemultiple lines, you have more calling features available to you.Shared LinesYou can share the same phone number with one or more of your coworkers. For example, as an administrativeassistant, you might be responsible for screening calls for the person that you support.When you share a phone number, you can use that phone line just like you would any other line, but youshould be aware of a few special characteristics about shared lines:•The shared phone number appears on all phones that share the number.•If your coworker answers a call on the shared line, the shared line icon displays in red on your phone.•If you put a call on hold, your shared line icon is white. But your coworker sees the line in red.Add Yourself to a Call on a Shared Line (Barge)You or your coworker can join a call on the shared line.ProcedureStep 1 Select a shared line that is in use.Step 2 Press More and select Barge.Add Yourself to a Call on a Shared Line (cBarge)You or your coworker can join a call on the shared line.Cisco Wireless IP Phone 8821 and 8821EX User Guide 41CallsMultiple Lines
ProcedureStep 1 Select a shared line that is in use.Step 2 Press More and select cBarge.Step 3 Press Yes.Get Notified Before You Join a Call on a Shared LineYou can set up your phone to alert you when you barge into a call. By default, the alert prompt is turned Off.ProcedureStep 1 Access the Settings app.Step 2 Select Barge alert.Step 3 Press On to turn on the alert. Cisco Wireless IP Phone 8821 and 8821EX User Guide42CallsShared Lines
CHAPTER 4Contacts•Access the Contacts App, page 43•Corporate Directory, page 43•Personal Directory, page 44•Local Contacts, page 47•Favorites, page 49Access the Contacts AppYou can access the Contacts app from the home screen. The Contacts app gives you access to the followingdirectories and lists:•Corporate directory—a directory of the people in your company•Personal directory—a directory of your personal contacts. The directory is stored in the call controlsystem and you can access your personal directory from other phones in your phone network.•Local contacts—a directory of your personal contacts that is stored in the phone memory.•Favorites—alist of contacts that you regularly dialProcedureFrom the home screen, press the left arrow of the navigation cluster to select Contacts.Corporate DirectoryYou can look up a coworker's number from your phone, which makes it easier to give them a call. Youradministrator sets up and maintains the directory.Cisco Wireless IP Phone 8821 and 8821EX User Guide 43
Search and Dial a Contact from the Corporate DirectoryProcedureStep 1 Access the Contacts app.Step 2 Select Corporate directory.Step 3 Enter the search criteriaStep 4 Press More and select Submit.Step 5 Press More and select Call.Find Contact Information for a Coworker from Your PhoneProcedureStep 1 Access the Contacts app.Step 2 Select Corporate directory.Step 3 Enter the search criteriaStep 4 Press More and select Submit.Step 5 Press More and select Details.Personal DirectoryUse the personal directory to store the contact information for friends, family, or coworkers. You can addyour own contacts to the personal directory.You can set up your personal directory from your phone or from the Self Care portal.Sign In and Out of a Personal DirectoryBefore You BeginBefore you can sign in to your personal directory, you need your user ID and PIN. Contact your administratorif you don't know this information. Cisco Wireless IP Phone 8821 and 8821EX User Guide44ContactsSearch and Dial a Contact from the Corporate Directory
ProcedureStep 1 Access the Contacts app.Step 2 Select Personal directory.Step 3 Enter your user ID and PIN.Step 4 Press More and select Log in.Step 5 Press More and select Log out to sign out of your personal directory.Search for a Contact in Your Personal DirectoryProcedureStep 1 Access the Contacts app.Step 2 Select Personal directory.Step 3 Enter the search criteria.Step 4 (Optional) Select an entry and press Details.Add a New Contact to Your Personal DirectoryYou can add a contact to your Personal Directory.ProcedureStep 1 Access the Contacts app.Step 2 Select Personal Directory.Step 3 Press More and select Add new.Step 4 Enter the contact information.Step 5 Press More and select Save.Cisco Wireless IP Phone 8821 and 8821EX User Guide 45ContactsSearch for a Contact in Your Personal Directory
Find Contact Information for a Personal Directory Contact from Your PhoneProcedureStep 1 Access the Contacts app.Step 2 Select Personal Directory.Step 3 Select a contact.Step 4 Press Details.Step 5 Press More and select Details.Edit a Contact in Your Personal DirectoryProcedureStep 1 Access the Contacts app.Step 2 Select Personal Directory.Step 3 Select a contact.Step 4 Press Details.Step 5 Press More and select Edit contact.Call a Contact from Your Personal DirectoryProcedureStep 1 Access the Contacts app.Step 2 Select Personal Directory.Step 3 Select a contact.Step 4 Press Details.Step 5 Press More and select Call. Cisco Wireless IP Phone 8821 and 8821EX User Guide46ContactsFind Contact Information for a Personal Directory Contact from Your Phone
Remove a Contact from Your Personal DirectoryProcedureStep 1 Access the Contacts app.Step 2 Select Personal directory.Step 3 Search for a contact.Step 4 Press More and select Delete.Local ContactsYou can create a list of local contacts. The local contacts list is stored in the phone memory.Search for a Contact in Your Local Contacts ListProcedureStep 1 Access the Contacts app.Step 2 Select Local contacts.Step 3 Enter the search criteria.Step 4 (Optional) Select an entry and press Details.Add a New Contact to Your Local Contacts ListYou can add a contact to your Local Contacts list.ProcedureStep 1 Access the Contacts app.Step 2 Select Local contacts.Step 3 Press More and select Add new.Step 4 Enter the contact information.Step 5 Press More and select Save.Cisco Wireless IP Phone 8821 and 8821EX User Guide 47ContactsRemove a Contact from Your Personal Directory
Find Contact Information for a Local Contact from Your PhoneProcedureStep 1 Access the Contacts app.Step 2 Select Local contacts.Step 3 Search for a contact.Step 4 Press More and select Deatils.Edit a Contact in Your Local Contacts ListProcedureStep 1 Access the Contacts app.Step 2 Select Local contacts.Step 3 Search for a contact.Step 4 Press More and select Edit contact.Call a Contact from Your Local Contacts ListProcedureStep 1 Access the Contacts app.Step 2 Select Local contacts.Step 3 Select a contact.Step 4 Press Details.Step 5 Press More and select Call. Cisco Wireless IP Phone 8821 and 8821EX User Guide48ContactsFind Contact Information for a Local Contact from Your Phone
Remove a Contact from Your Local Contacts ListProcedureStep 1 Access the Contacts app.Step 2 Select Local contacts.Step 3 Search for a contact.Step 4 Press More and select Delete.Remove all Local ContactsProcedureStep 1 Access the Contacts app.Step 2 Select Local contacts.Step 3 Press More and select Delete all.FavoritesYou can add frequently-called numbers to your favorites list, and assign a speed-dial code to the number.Add a Contact to Your Favorites ListBefore You BeginThe contact must exist in your local contacts list.ProcedureStep 1 Access the Contacts app.Step 2 Select Favorites.Step 3 Select an unassigned entry.Step 4 Press Assign.Step 5 Select a local contact.Step 6 Press Assign.Cisco Wireless IP Phone 8821 and 8821EX User Guide 49ContactsRemove a Contact from Your Local Contacts List
Delete a Contact from Your Favorites ListProcedureStep 1 Access the Contacts app.Step 2 Select Favorites.Step 3 Select an assigned entry.Step 4 Press More and select Unassign. Cisco Wireless IP Phone 8821 and 8821EX User Guide50ContactsDelete a Contact from Your Favorites List
CHAPTER 5Recent Calls•Access the Recents App, page 51•New Voicemail Message and Missed Calls Indicators, page 51•Voicemail List, page 51•Missed Calls List, page 52•Recents Calls List, page 54Access the Recents AppYou can access the Recents app from the home screen. From the Recents app, you can see your voicemailmessages, missed calls, and recent calls.ProcedureFrom the home screen, press the up arrow of the navigation cluster to select Recents .New Voicemail Message and Missed Calls IndicatorsIn the home screen, you can see that you have new voicemail or missed calls. The red box on the Recentsicon on the home screen shows the number of unheard voicemail messages and missed calls.In the Recents list, you can see the number of unheard voicemail messages and the number of missed calls.When you have an unheard voicemail message, you could also hear a stutter tone played when you access aphone line. This stutter tone is line-specific. You only hear it when using a line that has voice messages.Voicemail List???Cisco Wireless IP Phone 8821 and 8821EX User Guide 51
Access Your Voicemail ServiceYou can access the Voicemail service to hear your voicemail messages.ProcedureStep 1 Access the Recents app.Step 2 Select Voicemail.Missed Calls ListYou use the Missed Calls lists to see the 150 most recent individual calls and call groups. If your phone hasmultiple lines, your administrator can set up the Missed Calls list so that calls on all lines are in one list.Calls in the Missed Calls list are grouped together if they are from the same number and are consecutive.View Your Missed CallsProcedureStep 1 Access the Recents app.Step 2 Select Missed Calls.Step 3 Select a phone line or All missed.Find Details About a Missed CallProcedureStep 1 Access the Recents app.Step 2 Select Missed Calls.Step 3 Select a line or All missed.Step 4 Select amissed call entry.Step 5 Press More and select Details. Cisco Wireless IP Phone 8821 and 8821EX User Guide52Recent CallsAccess Your Voicemail Service
Return a Missed CallProcedureStep 1 Access the Recents app.Step 2 Select Missed Calls.Step 3 Select a line or All missed.Step 4 Select amissed call entry.Step 5 Press More and select Call.Create a New Local Contact from a Missed Call RecordYou can add the person associated with amissed call record to your local contacts list.ProcedureStep 1 Access the Recents app.Step 2 Select Missed Calls.Step 3 Select a line or All missed.Step 4 Select amissed call entry.Step 5 Press More and select Create new local contact.Delete a Missed Call EntryYou can delete an entry from your Missed Call list.ProcedureStep 1 Access the Recents app.Step 2 Select Missed Calls.Step 3 Select a line or All missed.Step 4 Select amissed call entry.Step 5 Press More and select Delete.Step 6 Press Yes to confirm the deletion.Cisco Wireless IP Phone 8821 and 8821EX User Guide 53Recent CallsReturn a Missed Call
Clear the Missed Calls ListYou can delete all entries from your Missed Call list.ProcedureStep 1 Access the Recents app.Step 2 Select Missed Calls.Step 3 Select a line or All missed.Step 4 Press More and select Clear list.Step 5 Press Yes to confirm the deletion.Recents Calls ListYou use the Recents lists to see the 150 most recent individual calls and call groups. If your phone has multiplelines, your administrator can set up the Recents list so that calls on all lines are in one list.Calls in the Recents list are grouped together if they are to and from the same number and are consecutive.View Your Recent CallsProcedureStep 1 Access the Recents app.Step 2 Select Recents.Step 3 Select a line or All recents. Cisco Wireless IP Phone 8821 and 8821EX User Guide54Recent CallsClear the Missed Calls List
Find Details About a Recent CallProcedureStep 1 Access the Recents app.Step 2 Select Recents.Step 3 Select a line or All recents.Step 4 Select acall entry.Step 5 Press More and select Details.Return a Recent Call from RecentsProcedureStep 1 Access the Recents app.Step 2 Select Recents.Step 3 Select a line or All recents.Step 4 Select acall entry.Step 5 Press More and select Call.Create a New Local Contact from a Recents Call RecordYou can add the person associated with a Recents call record to your local contacts list.ProcedureStep 1 Access the Recents app.Step 2 Select Recents.Step 3 Select a line or All recents.Step 4 Select amissed call entry.Step 5 Press More and select Create new local contact.Cisco Wireless IP Phone 8821 and 8821EX User Guide 55Recent CallsFind Details About a Recent Call
Delete a Call RecordYou can delete an individual call from your Recent Calls list.ProcedureStep 1 Access the Recents app.Step 2 Select Recents.Step 3 Select a line or All recents.Step 4 Select an entry.Step 5 Press More and select Delete.Step 6 Press Yes to confirm the deletion.Clear the Recent Calls ListYou can clear all the entries from your Recent Calls list.ProcedureStep 1 Access the Recents app.Step 2 Select Recents.Step 3 Select a line or All recents.Step 4 Press More and select Clear List.Step 5 Press Yes to confirm the deletion. Cisco Wireless IP Phone 8821 and 8821EX User Guide56Recent CallsDelete a Call Record
CHAPTER 6Applications•Apps and the Application Button, page 57•Use the Push to Talk Application, page 57Apps and the Application ButtonYou can use the Apps app to access special services on the phone.You can use the Application button to start applications such as Push to Talk or other services on yourphone. The Application button is located on the left side of the phone.Depending on how your system administrator sets up the button, you may be able to use it from the mainscreen only, or you may use it from any menu or service, or even when the phone is locked.The button can also be configured to start an application immediately after you press it or only after you holdit for several seconds.For more information, contact your system administrator.Use the Push to Talk ApplicationYou can use the Push to Talk service to communicate (similar to a two-way radio) with members of yourorganization. Your administrator must set up the Push to Talk service, and then you must subscribe to theservice in the Self Care portal.Your system administrator provides detailed information about how to use your Push to Talk service.NoteProcedureStep 1 From the home screen, select Apps .Step 2 Select Push to Talk.•Use Application to start and end a transmission depending on how your service is configured.Cisco Wireless IP Phone 8821 and 8821EX User Guide 57
•Use Talk and Stop to send and receive audio. Cisco Wireless IP Phone 8821 and 8821EX User Guide58ApplicationsUse the Push to Talk Application
CHAPTER 7Settings•Access the Settings App, page 59•Adjust the Volume in a Call, page 70•Adjust the Ringtone Volume, page 70Access the Settings AppYou use the Settings app to set up, manage, and customize your phone.Menu entries that are gray mean that your administrator has restricted access to the menu.ProcedureFrom the home screen, press the down arrow of the navigation cluster to select Settings .Related TopicsFind Information About Your Phone, on page 79Get Notified Before You Join a Call on a Shared Line, on page 42Access Phone SettingsYou can customize your phone from the Phone settings menu.ProcedureStep 1 Access the Settings app.Step 2 Select Phone settings.Cisco Wireless IP Phone 8821 and 8821EX User Guide 59
Make the Phone Vibrate for an Incoming CallYou can set your phone to vibrate when you have an incoming call. The vibration can be set differently basedon whether you have the phone ringer turned off or on.ProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Sounds >VibrateStep 3 Select Vibrate on ring and press On to set the phone to vibrate when the phone rings. Or, press Off so thatthe phone does not vibrate when the phone rings.Step 4 Select Vibrate on silent and press On to set the phone to vibrate when the ringer is turned on. Or, press Offso that the phone does not vibrate when the ringer is turned on.Select Where You Hear the RingtoneYou can adjust where you hear the ringtone: in the headset only, in the speaker only, or in both the Headsetand the speaker.ProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Sounds >Ringer outputStep 3 Select the setting required.Step 4 Press Set.Change the RingtoneYou can change the sound that you hear for incoming calls and you can set a different ringtone for each phoneline.ProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Sounds >RingtoneStep 3 (Optional) Select a line.Step 4 Select a ringtone.Step 5 Press Play to hear the ringtone.Step 6 Press Set. Cisco Wireless IP Phone 8821 and 8821EX User Guide60SettingsAccess Phone Settings
Adjust the Headset FeedbackWhen you use a headset, you can hear your own voice in the earpiece, which is called headset sidetone orheadset feedback. You can control the amount of headset sidetone on your phone.ProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Sounds >Headset sidetoneStep 3 Select one of the options.Turn Off the Keypad SoundsYou can turn off the sounds on the keypad so that you don't hear sounds when you press a button.ProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Sounds >Keypad toneStep 3 Press On to turn the tones on.Adjust the Screen BrightnessYou can adjust the brightness of the phone display.ProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Display >BrightnessStep 3 Use the arrow keys of the Navigation cluster to adjust the brightness.Step 4 Press Save.Change the Font SizeYou can adjust the font size used on the phone screen. If you set the font size smaller, more text displays onthe screen. If you set the font size larger, less text displays on the screen.Cisco Wireless IP Phone 8821 and 8821EX User Guide 61SettingsAccess Phone Settings
ProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Display >Font sizeStep 3 Select the setting required.Control the LED Indicator LightProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >LED coverage indicatorStep 3 Press Off to turn off the indicator.Change the Screen Display TimeoutYou can set up your phone to turn off the screen after a specific period of inactivity. When you turn off thescreen, the phone uses less battery power.ProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Display >Sleep.Step 3 Choose the setting required.Related TopicsTurn Off Your Phone, on page 4Change the WallpaperYou can change the wallpaper (background) for your phone. But, you must be careful that the wallpaper youselect. You should avoid wallpapers that will not clearly show white text.The following wallpapers are not suitable for the phone:•Whale tail•Green leaves•Beach scene Cisco Wireless IP Phone 8821 and 8821EX User Guide62SettingsAccess Phone Settings
•Wheat fieldProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Display >WallpaperStep 3 Select a wallpaper.Step 4 Press Preview to view the wallpaper.Step 5 Press Save.Automatically Lock the KeypadYou can set the keypad to automatically lock. If you set the phone to automatically lock the keypad, the keypadlocks when the phone screen turns off.ProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Keypad >Auto lockStep 3 Press On.Related TopicsLock the Phone Keypad, on page 4Date and Time SettingsYou can manage some of the date and time settings on your phone. Typically, the phone automatically setsthe date, time, and time zone using the information from the call control system. But, you may need to overridethe automatic settings.Control the Date and Time ManuallyWhen the phone date and time is controlled manually, you can change the following settings:•Automatic time zone•Time•Date•Time zone•12- or 24-hour date formatCisco Wireless IP Phone 8821 and 8821EX User Guide 63SettingsAccess Phone Settings
•Date formatProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Date and TimeStep 3 Select Automatic date and time.Step 4 Press Off.Control the Date and Time AutomaticallyWhen the phone date and time is controlled automatically, you can change the following settings:•Automatic time zoneProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Date and TimeStep 3 Select Automatic date and time.Step 4 Press On.Set the Time Zone AutomaticallyYou can set up your phone to automatically or manually set the time zone. When the Automatic time zonefield is set to On, you cannot change the time zone that your phone uses. When the Automatic time zone fieldis set to Off, you can set the time zone that your phone uses.ProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Date and Time >Automatic time zoneStep 3 Press Off to enable you to set the time zone manually.Step 4 Press Set. Cisco Wireless IP Phone 8821 and 8821EX User Guide64SettingsAccess Phone Settings
Set the TimeProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Date and Time >TimeStep 3 Enter the time using the keypad. Use the right and left navigation keys to move between the fields.Step 4 Press Set.Set the DateYou can set the dateProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Date and Time >DateStep 3 Enter the date using the keypad. Use the right and left navigation keys to move between the fields.Step 4 Press Set.Set Time ZoneYou can set the time zone.ProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Date and Time >Time zoneStep 3 Select the correct time zone.Step 4 Press Set.Cisco Wireless IP Phone 8821 and 8821EX User Guide 65SettingsAccess Phone Settings
Use a 12-Hour or 24-Hour ClockProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Date and TimeStep 3 Select Use 24-hour format.Step 4 Press Off for 12-hour format or press On for 24-hour format.Set the Date FormatYou can set your phone to display the date in one of the preset formats.ProcedureStep 1 Access the Settings app.Step 2 Select Phone settings >Date and Time >Date formatStep 3 Select the required format.Step 4 Press Set.Access Wi-Fi SettingsYou access the Wi-Fi menu to set up wireless connections to your phone.Your administrator may restrict access to this menu.ProcedureStep 1 Access the Settings app.Step 2 Select Wi-Fi. Cisco Wireless IP Phone 8821 and 8821EX User Guide66SettingsAccess Wi-Fi Settings
Access Bluetooth SettingsProcedureStep 1 Access the Settings app.Step 2 Select Bluetooth.Related TopicsBluetooth Headsets, on page 72Bluetooth and Your Phone, on page 12Turn On BluetoothBefore you can use Bluetooth, you must turn on the ability for the phone to use Bluetooth.When you use Bluetooth, your phone battery has less talk time.NoteProcedureStep 1 Access the Settings app.Step 2 Select Bluetooth >Bluetooth.Step 3 Press On.Add a New Bluetooth DeviceYou can add up to x Bluetooth devices.Before You BeginBluetooth must be turned on.ProcedureStep 1 Make sure that the Bluetooth device is discoverable.Step 2 Access the Settings app.Step 3 Select Bluetooth.Step 4 Select Add Bluetooth device.Cisco Wireless IP Phone 8821 and 8821EX User Guide 67SettingsAccess Bluetooth Settings
The phone searches for any Bluetooth devices in range. This scan can take a couple of minutes.Step 5 Select a device from the list and press Pair.Step 6 (Optional) Enter the passkey for the device.Connect a Bluetooth DeviceAfter you pair and connect a Bluetooth device to your phone, the device automatically connects when it isturned on and close to your phone. Only one Bluetooth device can be connected to the phone. But, if you havetwo Bluetooth devices turned on, the phone uses the most recently connected device. You can change whichdevice the phone uses.Before You BeginBluetooth must be turned on and the device needs to be already added to the Bluetooth device list.ProcedureStep 1 Access the Settings app.Step 2 Select Bluetooth.Step 3 Select a device from the list.Step 4 Press More and select Connect.Rename a Bluetooth DeviceProcedureStep 1 Access the Settings app.Step 2 Select Bluetooth.Step 3 Select a device from the list.Step 4 Press More and select Rename. Cisco Wireless IP Phone 8821 and 8821EX User Guide68SettingsAccess Bluetooth Settings
Disconnect Bluetooth DeviceProcedureStep 1 Access the Settings app.Step 2 Select Bluetooth.Step 3 Select a device from the list.Step 4 Press More and select Disconnect.Delete a Bluetooth DeviceProcedureStep 1 Access the Settings app.Step 2 Select Bluetooth.Step 3 Select a device from the list.Step 4 Press More and select Delete.Access Admin SettingsYour administrator may restrict access to this menu. For information about this menu, see the Cisco WirelessIP Phone 8821 and 8821EX Administration Guide.ProcedureStep 1 Access the Settings app.Step 2 Select Admin Settings.Cisco Wireless IP Phone 8821 and 8821EX User Guide 69SettingsAccess Admin Settings
Adjust the Volume in a CallProcedurePress Volume up and down to adjust the phone, headset, or speakerphone volume when the phone is inuse.Adjust the Ringtone VolumeProcedurePress Volume up and down to adjust the ringer volume when the phone is not in use. Cisco Wireless IP Phone 8821 and 8821EX User Guide70SettingsAdjust the Volume in a Call
CHAPTER 8Accessories•Supported Accessories, page 71•Headsets, page 71•Cisco Wireless IP Phone 8821 Desktop Charger, page 72•Cisco Wireless IP Phone 8821 Multicharger, page 74•Secure the Charger with a Cable Lock, page 75Supported AccessoriesThe phones support the following accessories:•Headsets:◦Standard headsets that use a 2.5 mm jack◦Bluetooth headsets•Desktop charger•MultichargerFor more information on other accessories, see the Cisco Wireless IP Phone 882x Series Accessory Guide.HeadsetsYou can use wired and Bluetooth headsets with your phone. For information about the supported headsets,see the Cisco Wireless IP Phone 8821 Series Accessory Guide.Although Cisco performs some internal testing of third-party wired and Bluetooth wireless headsets for usewith the Cisco Wireless IP Phone 8821 and 8821EX, Cisco does not certify or support products from headsetor handset vendors. Because of the inherent environmental and hardware inconsistencies in the locationswhere phones are deployed, there is not a single “best”solution that is optimal for all environments. Werecommend that customers test the headsets that work best in their environment before deploying a largenumber of units in their network.Cisco Wireless IP Phone 8821 and 8821EX User Guide 71
We recommend the use of good quality external devices, like headsets that are screened against unwantedradio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and theirproximity to other devices such as cell phones and two-way radios, some audio noise may still occur.The primary reason that aparticular headset would be inappropriate for the phone is the potential for an audiblehum. This hum can be heard by either the remote party or by both the remote party and you, the phone user.Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electriclights, electric motors, or large PC monitors. In some instances, the mechanics or electronics of various headsetscan cause remote parties to hear an echo of their own voice when they speak to phone users.Related TopicsMake a Call with a Headset, on page 24Standard HeadsetsYou can use a wired headset with your phone. The headset requires a 2.5 mm, 3-band, 4-connector plug.If you plug a headset into the phone during an active call, the audio path automatically changes to the headset.Bluetooth HeadsetsYou can use a Bluetooth headset with your phone.Using Bluetooth wireless headsets likely increases battery power consumption on your phone and may resultin reducing battery life.For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, butsome barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.Related TopicsAccess Bluetooth Settings, on page 67Bluetooth and Your Phone, on page 12Cisco Wireless IP Phone 8821 Desktop ChargerYou can use the Cisco Wireless IP Phone 8821 Desktop Charger to charge your phone and spare phone battery.The charger has these features:•Works on line power or from a charged spare phone battery.•Contains a speakerphone that the docked phone can use.◦The phone volume buttons control the volume of the speakerphone◦The charger has a Mute button built into it on the lower right corner. When the speakerphone ismuted, the Mute button lights red.•Charges the docked phone battery.◦If the phone is turned on when you put it into the charger, the LED on the top of the phone lightsred and you see a message on the screen. Cisco Wireless IP Phone 8821 and 8821EX User Guide72AccessoriesStandard Headsets
◦If the phone is turned off or the battery is too weak when you put the phone into the charger, theLED on the top of the phone lights red and you see a power plug displayed on the screen.◦You do not need to remove the phone from its case.•Charges a spare battery in the additional charging port behind the main phone charging port.◦To the right of the phone is the Battery LED.◦The Battery LED lights red while the charger recharges the spare battery.◦The Battery LED lights green when the spare battery is fully charged.•Can be secured with a standard laptop cable lock.•Provides a USB port to connect your phone to the Ethernet to install certificates. For more informationon using the USB port, see Cisco Wireless IP Phone 8821 and 8821EX Administration Guide.Do not attempt to use the USB port to provide power to the desktop charger.NoteSet Up the Desktop ChargerYou should place the desktop charger on a stable work surface.Before You BeginYou need the cable that is provided with the charger. This cable has a plug on one end and a USB connectoron the other end.You need the power adapter that comes with the phone.ProcedureStep 1 Plug the plug end of the cable into the desktop charger.Step 2 Plug the USB end of the cable into the power adapter and plug the power adapter into the electrical outlet.Charge Your Phone with the Desktop ChargerWhen the phone is charging, the LED on the top of the phone lights red, and a message or icon displays onthe phone screen. When the battery is fully charged, the LED turns off.If your phone has a protective case, you don't need to remove the case before you charge the phone in thedesktop charger. You adapt the charger to fit the phone.The bottom of the phone has charging pins that need to be aligned with the connector in the bottom of thecharger cradle. When the phone is correctly placed in the charger, it is held in place with magnets.Cisco Wireless IP Phone 8821 and 8821EX User Guide 73AccessoriesSet Up the Desktop Charger
ProcedureStep 1 (Optional) Use a thin screwdriver to pry out the charging cup if your phone is in a protective case.Step 2 Place your phone in the charging slot with the screen facing towards you.Make sure that the LED on the phone lights red. If the LED does not light up, remove the phone and reinsertit into the charger.Step 3 When you remove the phone from the charger, lift the phone forward and up to disconnect the connecter fromthe magnets.Step 4 (Optional) Slide the charging cup into the charger so that the cup is flush with the charger.Charge Your Spare Battery with the Desktop ChargerYou can charge a spare battery in the desktop charger.When the battery is charging, the spare battery LED on the charger lights red. When the battery is charged,the spare battery LED on the charger lights green.ProcedureStep 1 Hold the battery so that the Cisco label faces you, and the arrows on the battery point down.Step 2 Place the spare battery in the slot behind the phone cradle and press down firmly.Cisco Wireless IP Phone 8821 MultichargerThe Cisco Wireless IP Phone 8821 Multicharger can charge up to six phones and six spare batteries at thesame time.The multicharger can be placed on a work surface or mounted on a wall with the wall mount kit. You canalso secure the multicharger with a standard laptop cable lock.Set Up the MultichargerProcedureStep 1 Plug the jack end of the power cord into the multicharger.Step 2 Plug the other end of the power cord into the electrical outlet.Step 3 Place the multicharger on a stable work surface. Cisco Wireless IP Phone 8821 and 8821EX User Guide74AccessoriesCharge Your Spare Battery with the Desktop Charger
Charge Your Phone with the MultichargerWhen the phone is charging, the LED beside the phone lights red. When the battery is fully charged, the LEDturns off.If your phone has a protective case, you don't need to remove the case before you charge the phone in themulticharger. You adapt the multicharger to fit the phone.The bottom of the phone has charging pins that need to be aligned with the connector in the bottom of themulticharger cradle.ProcedureStep 1 (Optional) Use a thin screwdriver to pry out the charging cup if your phone is in a protective case.Step 2 Place your phone in the empty charging slot.Make sure that the LED on the phone lights red. If the LED does not light up, remove the phone and reinsertit into the multicharger.Step 3 When you remove the phone from the multicharger, lift the phone forward and up to disconnect the connecterfrom the magnets.Step 4 (Optional) Slide the charging cup into the multicharger so that the cup is flush with the multicharger.Charge Your Spare Battery with the MultichargerYou can charge a spare battery in the multicharger.When the battery is charging, the Battery LED beside the battery lights red. When the battery is charged, theBattery LED lights green.ProcedurePlace the battery in an empty spare battery slot, aligning the battery contacts with the charger connecter.If the Battery LED does not light red, remove the battery and reinsert it into the battery slot.Secure the Charger with a Cable LockYou can secure your desktop charger with a laptop cable lock up to 20 mm wide.Cisco Wireless IP Phone 8821 and 8821EX User Guide 75AccessoriesCharge Your Phone with the Multicharger
ProcedureStep 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.Step 2 Pass the lock through the looped end of the cable.Step 3 Unlock the cable lock.Step 4 Press and hold the locking button to align the locking teeth.Step 5 Insert the cable lock into the lock slot of your desktop charger and release the locking button.Step 6 Lock the cable lock. Cisco Wireless IP Phone 8821 and 8821EX User Guide76AccessoriesSecure the Charger with a Cable Lock
CHAPTER 9Troubleshooting•General Troubleshooting, page 77•Find Information About Your Phone, page 79•Hardware Diagnostics, page 79•Get aList of Neighbors, page 82General TroubleshootingYou can troubleshoot some general problems with your phone. If your problem is not discussed below, contactyour administrator.ExplanationSymptomOne or more of the following factors might apply:•Your phone is out of the wireless network access point servicearea.When roaming with your phone, a green blinkinglight indicates that the phone is still within thewireless service coverage area.Note•You must log in to the Extension Mobility service.•You must enter a client matter code or forced authorizationcode after you dial a number.•Your phone has time-of-day restrictions that prevent you fromusing some features during certain hours of the day.You cannot complete a callCisco Wireless IP Phone 8821 and 8821EX User Guide 77
ExplanationSymptomOne of these messages appears on the status line:•Network busy: Not enough available bandwidth exists inwireless network to complete this call. Try again later.•Leaving service area: Phone is out of range of itsassociated access point and wireless network.•Locating network services: Phone is searching fora wireless network access point.•Authentication failed: Authentication server didnot accept the security credentials.•Configuring IP: Phone is waiting for DHCP to assignan IP address.The main screen is not activeYour administrator might have disabled access to the Settings appon your phone.The Settings menu is unresponsiveConference requires multiple selected calls. Be sure that you haveselected at least one call in addition to the active call, which isselected automatically. Conference also requires the selected callsto be on the same line. If necessary, transfer calls to one line beforejoining them.Conference failsOne or more of the following factors might apply:•You must press More to reveal additional functions.•You must change the line state (for example, place a call orhave a connected call).•Your phone is not configured to support the feature associatedwith that softkey.The softkey that you want to use doesnot appearOne or more of the following factors might apply:•You cannot barge an encrypted call if the phone you are usingis not configured for encryption. When your barge attemptfails for this reason, your phone plays a fast busy tone.•You cannot barge a call on another Cisco Wireless IP Phone.Barge fails and results in a fast busytoneYou are disconnected from a call that you joined using Barge ifthe call is put on hold, transferred, or turned into a conference call.You are disconnected from a call thatyou joined using BargeThe other party might have call forwarding enabled.Call back fails Cisco Wireless IP Phone 8821 and 8821EX User Guide78TroubleshootingGeneral Troubleshooting
ExplanationSymptomYour phone may reject your attempt to set up Call Forward Alldirectly on the phone if the target number that you enter wouldcreate a Call Forward All loop or would exceed the maximumnumber of links permitted in a Call Forward All chain (also knownas a maximum hop count).The phone shows an error messagewhen you attempt to set up CallForward AllFind Information About Your PhoneYour administrator may ask for information about your phone. This information uniquely identifies the phonefor troubleshooting purposes. The information in the menu is read-only.For more information about the menu,see the Cisco Wireless IP Phone 8821 and 8821EX Administration Guide.ProcedureStep 1 Access the Settings app.Step 2 Select Phone information.Hardware DiagnosticsYou can run some diagnostic tests on your phone.Perform Audio DiagnosticsYou can check that the audio on your phone is working correctly.ProcedureStep 1 Access the Settings app.Step 2 Select Admin settings >Diagnostics >Audio.Step 3 now what?Perform Keypad DiagnosticsYou can check that the keypad on your phone is working correctly.Cisco Wireless IP Phone 8821 and 8821EX User Guide 79TroubleshootingFind Information About Your Phone
ProcedureStep 1 Access the Settings app.Step 2 Select Admin settings >Diagnostics >Keypad.Step 3 Press any key to check if it works correctly.Perform WLAN DiagnosticsYou can check the Wi-Fi connection for your phone.ProcedureStep 1 Access the Settings app.Step 2 Select Admin settings >Diagnostics >WLAN.Step 3 Select an access point.The phone lists the access points in order, from the strongest signal to the weakest or offline access point.WLAN Diagnostics FieldsThe following table describes the fields in the WLAN Diagnostics screen.DescriptionFieldName of the access point (AP) to which the phone isassociatedAP nameBSSIDThe Service Set Identifier (SSID) that the phone isusing.SSIDThe frequency that the phone is using.FrequencyThe channel that the phone is using.Current channelLast Received Signal Strength Indicator (RSSI) thatthe phone received.Last RSSINumber of time units between beasona. A time unitis 1.024 milliseconds.Beacon intervalCapability Cisco Wireless IP Phone 8821 and 8821EX User Guide80TroubleshootingPerform WLAN Diagnostics
DescriptionFieldData rates required by the AP at which the stationmust be capable of operating.Basic ratesData rates supported by the AP that are optional forthe station to operate at.Optional ratesSupported HT MCSSupported VHT (rx) ratesSupported VHT (tx) ratesDTIM periodAtwo-digit country code. Country information mightnot be displayed if the country information element(IE) is not present in the beacon.Country codeList of supported channels (from the country IE).ChannelsPower constraintPower limitPercentage of time, normalized to 255, in which theAP sensed the medium was busy, as indicated by thephysical or virtual carrier sense (CS) mechanism.Channel utilizationTotal number of spanning tree algorithms (STAs)currently associated with this BSS.Station countAn unsigned integer that specifies the remainingamount of medium time available through explicitadmission control, in units of 32 microseconds persecond.Admission capacitySupport for Wi-Fi Multimedia Extensions.WMM supportedUnscheduled Automatic Power Save Delivery(UAPSD) is supported by the AP.May only beavailable if WMM is supported. This feature is criticalto talk time and achieving maximum call density onthe wireless IP phone.UAPSD supportedCCX-compliant AP supports responding to IP ARPrequests on behalf of the associated station. Thisfeature is critical to standby time on the wireless IPphone.Proxy ARPCisco Wireless IP Phone 8821 and 8821EX User Guide 81TroubleshootingPerform WLAN Diagnostics
DescriptionFieldVersion of CCX if the AP is CCX compliant.CCX versionAccess Category information for each AC (one setfor best effort, background, video, and audio):•Admission control—If yes, admission controlmust be used prior to transmission using theaccess parameters specific for this AC.•AIFSN—Number of slots after an SIFS durationa non-AP STA should defer before invoking abackoff or starting a transmission.•ECWMin—Encodes value of CWmin in anexponent form to provide the minimum amountof time in a random backoff.•ECWMax—Encodes value of CWmax in anexponent form to provide the maximum amountof time in a random backoff.•TXOpLimit—Interval of time in which aparticular quality of service (QoS) station hasthe right to initiateAC: Best effort, AC: Background, AC: Video, andAC: Audio•Admission control•AIFSN•ECWMin•ECWMax•TXOpLimitGet a List of NeighborsYou can see alist of all available access points (neighbors). The phone shows the active access point as thefirst in the list of neighbors.ProcedureStep 1 Access the Settings app.Step 2 Select Admin settings >Neighbor list.Step 3 (Optional) Select an entry to see the details of the neighbor.Neighbor List FieldsThe following table describes the fields in the Neighbor list screen.DescriptionFieldName of the access pointAP name Cisco Wireless IP Phone 8821 and 8821EX User Guide82TroubleshootingGet a List of Neighbors
DescriptionFieldBSSIDService Set Identifier (SSID) for the access pointSSIDAccess point channelChannelReceived Signal Strength Indicator (RSSI) for the access pointRSSICUCisco Wireless IP Phone 8821 and 8821EX User Guide 83TroubleshootingNeighbor List Fields
Cisco Wireless IP Phone 8821 and 8821EX User Guide84TroubleshootingNeighbor List Fields
CHAPTER 10Product Safety and Security•Safety and Performance Information, page 85•Compliance Statements, page 90•Cisco Product Security Overview, page 95•Important Online Information, page 95Safety and Performance InformationRead the following safety notices before installing or using your wireless IP phone.IMPORTANT SAFETY INSTRUCTIONSThis warning symbol means danger. You are in a situation that could cause bodily injury. Before youwork on any equipment, be aware of the hazards involved with electrical circuitry and be familiar withstandard practices for preventing accidents. Use the statement number provided at the end of each warningto locate its translation in the translated safety warnings that accompanied this device. Statement 1071SAVE THESE INSTRUCTIONSWarningTo see translations of the warnings that appear in this publication, refer to the statement number in theRegulatory Compliance and Safety Information for the Cisco Wireless IP Phone 8821 Series and PeripheralDevices at the following URL: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/882x/english/RCSI/RCSI-0266-book.pdfRead the installation instructions before connecting the system to the power source. Statement 1004WarningVoice over IP (VoIP) service and the emergency calling service do not function if power fails or is disrupted.After power is restored, you might have to reset or reconfigure equipment to regain access to VoIP andthe emergency calling service. In the USA, this emergency number is 911. You need to be aware of theemergency number in your country. Statement 361WarningCisco Wireless IP Phone 8821 and 8821EX User Guide 85
Ultimate disposal of this product should be handled according to all national laws and regulations. Statement1040WarningThe plug-socket combination must be accessible at all times because it serves as the main disconnectingdevice. Statement 1019WarningSafety GuidelinesThe following are safety guidelines for using the Cisco Wireless IP Phone 882x Series in specific environments:•Do not use this product as the primary communications tool in healthcare environments, as it may usean unregulated frequency band that is susceptible to interference from other devices or equipment.•The use of wireless devices in hospitals is restricted to the limits set forth by each hospital.•The use of wireless devices in hazardous locations is limited to the constraints posed by the safetydirectors of such environments.•The use of wireless devices on airplanes is governed by the Federal Aviation Administration (FAA).Battery Safety NoticesThese battery safety notices apply to the batteries that are approved by the Cisco Wireless IP Phonemanufacturer.There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with thesame or equivalent type recommended by the manufacturer. Dispose of used batteries according to themanufacturer’s instructions. Statement 1015WarningDo not touch or bridge the metal contacts on the battery. Unintentional discharge of the batteries can causeserious burns. Statement 341CautionExplosion Hazard: Do not charge the phone battery in a potentially explosive environment.Warning Cisco Wireless IP Phone 8821 and 8821EX User Guide86Product Safety and SecuritySafety Guidelines
Caution •Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire.•Do not disassemble, crush, puncture, or incinerate the battery pack.•Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte,wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flushthe eye with water for 15 minutes and seek medical attention.•Do not charge the battery pack if the ambient temperature exceeds 104 degrees Fahrenheit (40 degreesCelsius).•Do not expose the battery pack to high storage temperatures (above 140 degrees Fahrenheit, 60degrees Celsius).•When discarding abattery pack, contact your local waste disposal provider regarding local restrictionson the disposal or recycling of batteries.To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part number.BatteryCP-BATT-8821=Use only the Cisco power supply that is compatible with your phone. To order your power supply, contactyour local dealer and refer to the list of Cisco part numbers.ArgentinaCP-PWR-8821-AR=AustraliaCP-PWR-8821-AU=BrazilCP-PWR-8821-BZ=EuropeCP-PWR-8821-CE=KoreaCP-PWR-8821-KR=JapanCP-PWR-8821-JP=SwitzerlandCP-PWR-8821-SW=North AmericaCP-PWR-8821-NA=Cisco Wireless IP Phone 8821 and 8821EX User Guide 87Product Safety and SecurityBattery Safety Notices
United KingdomCP-PWR-8821-UK=The battery and power supply are not provided with your phone. To order the battery and power supply,contact your local dealer.NoteHazardous EnvironmentsNoteThe Cisco Wireless IP Phone 8821EX is ATEX Class 1Zone 2and CSA Class 1Division 2certified equipment.This means the phone can be operated in an area in which an explosive gas atmosphere is not likely to occurin normal operation and if it does occur, is likely to do so only infrequently and will exist for a short periodonly.Explosion Hazard: Do not charge the phone battery in a potentially explosive atmosphere.Power OutageThe ability to access emergency service through the phone depends on the wireless access point being powered.If there is an interruption in the power supply,Service and Emergency Calling Service dialing will not functionuntil power is restored. In the case of a power failure or disruption, you may need to reset or reconfigureequipment before using the Service or Emergency Calling Service dialing.Regulatory DomainsThe radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phoneoutside of the specific regulatory domain, the phone will not function properly, and you might violate localregulations.Health-Care EnvironmentsThis product is not a medical device and uses an unlicensed frequency band that is susceptible to interferencefrom other devices or equipment.External Devices UsageThe following information applies when you use external devices with the wireless phone.Cisco recommends the use of good quality external devices (such as headsets) that are shielded againstunwanted radio frequency (RF) and audio frequency (AF) signals. Cisco Wireless IP Phone 8821 and 8821EX User Guide88Product Safety and SecurityHazardous Environments
Depending on the quality of these devices and their proximity to other devices such as mobile phones ortwo-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one ormore of the following actions:•Move the external device away from the source of the RF or AF signals.•Route the external device cables away from the source of the RF or AF signals.•Use shielded cables for the external device, or use cables with a better shield and connector.•Shorten the length of the external device cable.•Apply ferrites or other such devices on the cables for the external device.Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of externaldevices, cables, and connectors. The system will perform adequately when suitable devices are attached usinggood quality cables and connectors.In European Union countries, use only external headsets that are fully compliant with the EMC Directive[89/336/EC].CautionPhone Behavior During Times of Network CongestionAnything that degrades network performance can affect Cisco IP Phone voice and video quality, and in somecases, can cause acall to drop. Sources of network degradation can include, but are not limited to, the followingactivities:•Administrative tasks, such as an internal port scan or security scan•Attacks that occur on your network, such as a Denial of Service attackSARThis product's SAR value meets applicable national SAR limitsof 1.6W/kg. The specific values can be found in the productdatasheet.When carrying the product or using it while worn on your body,either use an approved accessory such as a holster or otherwisemaintain a distance of 5 cm from the body to ensure compliancewith RF exposure requirements. Note that the product may betransmitting even if you are not making a phone call.Cisco Wireless IP Phone 8821 and 8821EX User Guide 89Product Safety and SecurityPhone Behavior During Times of Network Congestion
Compliance StatementsCompliance Statements for the European UnionCE MarkingFor the Cisco Wireless IP Phone 882x Series, the following CE mark and class-2 identifier are affixed to theequipment and packaging:RF Exposure Statement for the European UnionThis device has been evaluated and found compliant in accordance with EU EMF Directive 1999/519/EC.Compliance Statements for the USASAR StatementThe Cisco Wireless IP Phone 782x Series handsets have been tested for body-worn Specific Absorption Rate(SAR) compliance using the specific belt-clip/holster configuration provided with the handset. The FCC hasestablished the detailed body-worn SAR requirements and has established that these requirements have beenmet with the specific belt-clip/holster provided with the handset. Other belt-clip/holsters or similar accessoriesthat have not been tested may not comply and therefore should be avoided.RF Exposure InformationThe radio module has been evaluated under FCC Bulletin OET 65C (01-01) and found to be compliant to therequirements as set forth in 47 CFR Sections 2.1091, 2.1093, and 15.247 (b) (4) addressing RF Exposure fromradio frequency devices. This model meets the applicable government requirements for exposure to radiofrequency waves.This wireless phone contains a radio transceiver. The radio transceiver and antenna have been designed tomeet the RF emission requirements for human exposure as specified by the FCC as well as by other agenciesfrom other countries. These guidelines were developed by the industry based on guidance from the WorldHealth Organization (WHO). These industry standards have been developed to include additional safetymargins to ensure that the user is exposed to the least amount of RF radiation.The radio transceiver uses a non ionization type of radiation as opposed to an ionized radiation such as anX-Ray wave. Cisco Wireless IP Phone 8821 and 8821EX User Guide90Product Safety and SecurityCompliance Statements
The exposure standard for these devices references a unit of measure known as SAR. The limit as set by theFCC is 1.6W/kg. The tests for this emission level is done in an independent laboratory who employs testmethods and operating positions reviewed by the FCC and other agencies.Before the phone was placed on the market, the product was tested and certified in accordance with the FCCregulations to verify that the product did not exceed the FCC SAR requirements.Additional information on SAR and RF Exposure can be obtained off the FCC website at: http://www.fcc.gov/oet/rfsafetyThere is no conclusive proof that these mobile phones are or are not a health risk. The FDA and numerousresearchers are continuing studies of RF radiation and health issues. Additional information on this subjectcan be obtained from the FDA web site at: http://www.fda.govA recent Swedish study concluded that there is no link between the RF energy emitted from mobile phonesand cancer. For more information, refer to the article written by John Boice and Joseph McLaughlin entitled“Epidemiological Studies of Cellular Telephones and Cancer Risk.”The Cisco Wireless IP Phone 882x Series operates at power levels that are 5 to 6times lower than moststandard cellular, Personal Communications Service (PCS), or Global System for Mobile Communication(GSM) phones. This lower power coupled with a lower transmitter duty cycle reduces the user’s exposure tothe RF fields.There are several suggested methods to reduce exposure for the user. Among those include:1Using a hands-free handset to increase the distance between the antenna and the head of the user.2Orienting the antenna away from the user.Additional information can be obtained from the following documentation:•Cisco Systems Spread Spectrum Radios and RF Safety white paper at the following location: http://www.cisco.com/warp/public/cc/pd/witc/ao340ap/prodlit/rfhr_wi.htm•FCC Bulletin 56: Questions and Answers about Biological Effects and Potential Hazards of RadioFrequency Electromagnetic Fields•FCC Bulletin 65: Evaluating Compliance with the FCC guidelines for Human Exposure to RadioFrequency Electromagnetic Fields•FCC Bulletin 65C (01-01): Evaluating Compliance with the FCC guidelines for Human Exposure toRadio Frequency Electromagnetic Fields: Additional Information for Evaluating Compliance for Mobileand Portable Devices with FCC limits for Human Exposure to Radio Frequency EmissionAdditional information can also be obtained from the following organizations:•World Health Organization Internal Commission on Non-Ionizing Radiation Protection atwww.who.int/emf•United Kingdom, National Radiological Protection Board at www.nrpb.org.uk•Cellular Telecommunications Association at www.wow-com.comGeneral RF Exposure ComplianceThis device has been evaluated and found compliant to the ICNIRP (International Committee on Non-IonizingRadiation Protection) limits for Human Exposure of RF Exposure.Cisco Wireless IP Phone 8821 and 8821EX User Guide 91Product Safety and SecurityCompliance Statements for the USA
Part 15 Radio DeviceThe Part 15 radio device operates on anon-interference basis with other devices operating at this frequency.Any changes or modification to said product not expressly approved by Cisco, including the use ofnon-Cisco antennas, could void the user’s authority to operate this device.CautionCanadian Compliance for Cisco Wireless IP Phone 882x SeriesThis device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to thefollowing two conditions: (1) this device may not cause interference, and (2) this device must accept anyinterference, including interference that may cause undesired operation of the device.Avis de Conformité CanadienCe dispositif est conforme aux normes CNR exemptes de licence d’Industrie Canada. Le fonctionnement dece dispositif est autorisé sous réserve des deux conditions suivantes : (1) il ne doit pas produire de brouillageet (2) l’utilisateur du dispositif doit être prêt àaccepter tout brouillage radioélectrique reçu même si ce brouillageest susceptible de compromettre le fonctionnement du dispositif.Canadian RF Exposure StatementThis equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. Déclaration d'exposition aux RF canadienneCet équipement est conforme aux limites IC d'exposition aux radiations définies pour un environnement non contrôlé. Les utilisateurs finaux suivent bien les instructions de fonctionnement spécifiques pour satisfaire aux normes d'exposition aux RF.IC: "For Indoor Use Only" IC: "pour un usage intérieur"Compliance Statements for New ZealandPermit to Connect (PTC) General WarningThe grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted thatthe item complies with minimum conditions for connection to its network. It indicates no endorsement of theproduct by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that anyitem will work correctly in all respects with another item of Telepermitted equipment of a different make ormodel, nor does it imply that any product is compatible with all of Telecom's network services. Cisco Wireless IP Phone 8821 and 8821EX User Guide92Product Safety and SecurityCanadian Compliance for Cisco Wireless IP Phone 882x Series
Use of IP Networks with the PSTNInternet Protocol (IP) by its nature introduces delay into speech signals as each data packet is formulated andaddressed. Telecom Access Standards recommends that suppliers, designers and installers using this technologyfor calls to or from the PSTN refer to ITU E Model requirements in the design of their networks. The overallaim is to minimise delay, distortion and other transmission impairments, particularly for those calls involvingcellular and international networks, which already suffer extensive delay.The Use of Voice Compression Through the PSTNBecause of the extensive delay already experienced when calling cellular and international networks, someof which is already caused by their use of voice compression technologies. Telecom Access Standards willonly approve G711 voice technology for use on the PSTN. G711 is an ‘instantaneous speech-encodingtechnique’whereas G729 and all its variants are considered ‘near instantaneous’introducing additional delayinto the speech signal.Echo CancellationEcho cancellers are not normally required in the Telecom PSTN because geographic delays are acceptablewhere CPE return loss is maintained within Telepermit limits. However, those private networks making useof Voice-over-IP (VoIP) technology are required to provide echo cancellation for all voice calls. The combinedeffect of audio/VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS tobe required.Cisco Wireless IP Phone 8821 and 8821EX User Guide 93Product Safety and SecurityCompliance Statements for New ZealandUsers should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.Canadian High-Power Radars StatementDevraient également être informés des utilisateurs que les radars à haute puissance sont désignés comme utilisateurs principaux (à savoir des utilisateurs prioritaires) des bandes 5250-5350 MHz et 5650 à 5.850 MHz et que ces radars pourraient provoquer des interférences et / ou endommager les périphériques LE-LAN.
Compliance Statements for TaiwanDGT Warning Statement for Cisco Wireless IP Phone 882x SeriesCompliance Statement for ArgentinaAdvertenciaNo utilizar una fuente de alimentación con caracteristícas distintas alas expresadas ya que podría ser peligroso.Compliance Statement for BrazilThis equipment is a secondary type device, that is, it is not protected against harmful interference, even if theinterference is caused by a device of the same type, and it also cannot cause any interference to primary typedevices. Cisco Wireless IP Phone 8821 and 8821EX User Guide94Product Safety and SecurityCompliance Statements for Taiwan
Este equipamento opera em caráter secundário, isto é, não tem direito aproteção contra interferência prejudicial,mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário.For more information, go to this URL: http://www.anatel.gov.brCisco Product Security OverviewThis product contains cryptographic features and is subject to U.S. and local country laws that govern import,export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority toimport, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible forcompliance with U.S. and local country laws. By using this product, you agree to comply with applicablelaws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.Further information regarding U.S. export regulations can be found at http://www.bis.doc.gov/policiesandregulations/ear/index.htm.Important Online InformationEnd User License AgreementThe End User License Agreement (EULA) is located here: http://www.cisco.com/go/eulaRegulatory Compliance and Safety InformationRegulatory Compliance and Safety Information (RCSI) is located here: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/882x/english/RCSI/RCSI-0266-book.pdfCisco Wireless IP Phone 8821 and 8821EX User Guide 95Product Safety and SecurityCisco Product Security Overview
Cisco Wireless IP Phone 8821 and 8821EX User Guide96Product Safety and SecurityImportant Online Information

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