Cisco Systems 88310756 CISCO VoIP Conference Phone User Manual

Cisco Systems Inc CISCO VoIP Conference Phone

Contents

Users Manual Revised 052813

Cisco Unified IP Phone 8831 User Guide for Cisco UnifiedCommunications Manager 9.3First Published: April 15, 2013Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000 800 553-NETS (6387)Fax: 408 527-0883
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITHTHE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipmentgenerates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radiofrequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interferencewill not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users areencouraged to try to correct the interference by using one or more of the following measures:•Reorient or relocate the receiving antenna.•Increase the separation between the equipment and receiver.•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.•Consult the dealer or an experienced radio/TV technician for help.Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the productThe Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain versionof the UNIX operating system. All rights reserved. Copyright ©1981, Regents of the University of California.NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUTLIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERSHAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shownfor illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnershiprelationship between Cisco and any other company. (1110R)©2013 Cisco Systems, Inc. All rights reserved.
CONTENTSCHAPTER 1 Preface 1Introduction 1Additional Information 2Safety and Performance Information 2Power outage 2External devices 2Cisco product security overview 3Accessibility Features 3CHAPTER 2 Features of your Cisco Unified IP Phone 5Buttons and hardware 5Display Control Unit 6Sound Base 7Wireless extension microphone and charger 9Wired extension microphone kit 11Phone screen 12Phone screen cleaning 14Phone connections 14Install ferrite bead 16Remove ferrite bead 17General IP Phone information 17Power-saving mode 17Feature availability 18CHAPTER 3 Applications 19Services 19Access Services 19Call History 19Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 iii
View call history 20View call record details 20Dial from Call History 21Edit phone number 21Clear call history 21Delete call record 22Preferences 22Ringtones 22Change Ringtone 22Contrast 23Adjust Contrast 23Linked Mode 23Link IP Phones 24IP Phone Information 24Administrator Settings 25CHAPTER 4 Contacts 27Corporate Directory 27Dial Contact from Search 27Dial Contact from Search during an active call 28Personal Directory 28Personal Directory options 29Sign In and Out of Personal Directory 29Add Personal Directory entry 30Search for entry in Personal Directory 30Dial number from Personal Directory 31Delete Personal Directory entry 31Edit Personal Directory entry 31Fast Dial codes with Personal Directory 32Assign fast dial code to PAB from the phone 32Assign fast dial code to PAB from User Options web page 32Place call using fast dial code 33Delete fast dial code 33CHAPTER 5 Messages 35 Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3ivContents
Personalize voicemail 35Voice message identification 35Access voice messages 35CHAPTER 6 Calling Features 37Softkey feature map 38Survivable Remote Site Telephony overview 39Answer 41Call Back 42Set Up Call Back notification 42Call Forward 42Forward calls 43Call Park 43Park call 43Call Pickup 44Answer call using Pickup 44Answer call using Group Pickup and Group Pickup Number 44Answer call using Group Pickup and phone number 45Answer call using Other Pickup 45cBarge 45Join conference on shared line 45Conference 45Add third party to conference 46View conference participants 46Remove conference participants 46Divert 47Divert call 47Do Not Disturb 47Turn DND on and off 47Enhanced Room Coverage 48Wireless Microphone menu 49Pair wireless microphone 49Unpair wireless microphone 50Extension Mobility 51Enable Extension Mobility 51Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 vContents
Fast Dial 51Place call using Fast Dial 52Hold 52Hold active call 52Switch between active and multiple holding calls 53Hold active call and answer new incoming call 53Hold Reversion 53Respond to Hold Reversion notification 53Meet Me Conference 54Host Meet Me Conference 54Join Meet Me Conference 54Mobile Connect 54Enable Mobile Connect 55Switch IP phone call to mobile phone 55Switch mobile call to IP phone 56Monitoring and Recording 56Multiple calls per line 56Multiple incoming calls 56Call ended on line with multiple calls 56Outbound call maximum 56Answer second call on same line 57Switch between calls on same line 57Create conference with two calls on same line 57Transfer two calls on same line 57Shared Line 58Mute 58Mute IP phone sound base 59Mute IP phone DCU 59On-Hook dialing 59Dial number on-hook 59Plus Dialing 59Dial international number 60Privacy 60Enable privacy on shared line 60Quality Reporting Tool 61 Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3viContents
Report IP phone problems 61Redial 61Redial number 61Shared lines 61Speed Dial 62Place call using speed dial codes 62Transfer 62Transfer call to another number 62WebDialer 63Use WebDialer with Cisco directory 63Use WebDialer with another online corporate directory 63Change WebDialer preferences 64CHAPTER 7 User Options web pages 65Sign in and out of User Options web pages 65Select device from User Options web page 66Features and services setup on Web 66Personal directory on Web 66Personal Address Book on Web 66Add new Personal Address Book entry 67Search Personal Address Book entry 67Edit Personal Address Book entry 67Delete Personal Address Book entry 67Fast Dials on Web 68Assign Fast Dial code to Personal Directory entry 68Assign Fast Dial code to phone number 68Search for Fast Dial entry 69Edit Fast Dial phone number 69Delete Fast Dial Personal Address Book entry 69Address book synchronization tool 69Speed Dial setup on Web 70Set up speed dial codes 70Set up Abbreviated Dialing codes 70Phone services setup on Web 71Subscribe to service 71Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 viiContents
Search for services 71Change or end services 72Change service name 72Access service on phone 72User settings on Web 72Change browser password 73Change PIN 73Change user options web page language setting 73Change phone display language 74Line settings on Web 74Set up Call Forward per line 74Change voice message indicator setting per line 75Change audible voice message indicator setting per line 75Change ring type 75Update line text label displayed on called party phone 76Cisco WebDialer 76Use WebDialer with User Options directory 76Use WebDialer with another online corporate directory (not User Optionsdirectory) 77Log out of WebDialer 77Set up, view, or change WebDialer preferences 77CHAPTER 8 Additional options 79CHAPTER 9 Troubleshooting 81General troubleshooting 81Phone administration data 82Quality Reporting Tool 83CHAPTER 10 Cisco one-year limited hardware warranty terms 85View Cisco information packet 85Cisco one-year limited hardware warranty terms 86 Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3viiiContents
CHAPTER 1PrefaceCisco Unified IP Phone 8831 User Guide describes how to install and use your Cisco Unified IP Phone8831.•Introduction, page 1•Additional Information, page 2•Safety and Performance Information, page 2•Accessibility Features, page 3IntroductionThis guide provides you with an overview of the features available on your Cisco Unified IP Phone 8831.You can read it completely for a solid understanding of the capabilities of your phone or refer to the tablebelow for pointers to commonly used sections.Then...If you want to...See Safety and Performance Information, on page2.Review safety informationSee Phone connections, on page 14.Connect the phoneStart with Features of your Cisco Unified IP Phone,on page 5.Use the phone after it is installedSee Buttons and hardware, on page 5.Learn what the phone buttons meanSee Phone screen, on page 12.Learn about the display screenSee Calling Features, on page 37.Make callsSee Hold, on page 52.Put calls on holdSee Mute, on page 58.Mute callsCisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 1
Then...If you want to...See Transfer, on page 62.Transfer callsSee Conference, on page 45.Make conference callsSee Speed Dial, on page 62.Set up speed dialingSee Shared lines, on page 61.Share a phone numberSee Ringtones, on page 22.Change the ring volume or typeSee Call History, on page 19.View your missed callsSee Messages, on page 35.Listen to your voice messagesAdditional InformationYou can access the most current Cisco documentation at this URL:http://www.cisco.com/ipphones/8800You can access the Cisco website at this URL:http://www.cisco.com/You can access the most current licensing information at this URL:http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/8800_ssllic.htmlSafety and Performance InformationThe following sections provide information about the impact of power outages and external devices on yourCisco Unified IP Phone.Power outageYour access to emergency service through the phone depends on the phone being powered. If there is a powerinterruption, Service and Emergency Calling Service dialing will not function until power is restored. In caseof a power failure or disruption, you may need to reset or reconfigure the equipment before using the Serviceor Emergency Calling Service dialing.External devicesCisco recommends using good quality external devices such as headsets, cables, and connectors that areshielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.32PrefaceAdditional Information
Not all Cisco IP Telephony products support external devices, cords or cables. For more information,consult the documentation for your phone.NoteDepending on the quality of these devices and their proximity to other devices such as mobile phones ortwo-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one ormore of these actions:•Move the external device away from the source of the RF or AF signals.•Route the external device cables away from the source of the RF or AF signals.•Use shielded cables for the external device, or use cables with a better shield and connector.•Shorten the length of the external device cable.•Apply ferrites or other such devices on the cables for the external device.Cisco cannot guarantee the performance of external devices, cables, and connectors.In European Union countries, use only external speakers, microphones, and headsets that are fully compliantwith the EMC Directive [89/336/EC].CautionCisco product security overviewThis product contains cryptographic features and is subject to United States and local country laws governingimport, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authorityto import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsiblefor compliance with U.S. and local country laws. By using this product you agree to comply with applicablelaws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html.Accessibility FeaturesThe Cisco Unified IP Phone 8800 Series provides accessibility features for the vision impaired, the blind, andthe hearing and mobility impaired.For detailed information about the features on these phones, see http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/accessibility/english/user/guide/access_70.html.You can also find more information about accessibility at this Cisco website:http://www.cisco.com/web/about/responsibility/accessibility/index.htmlCisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 3PrefaceCisco product security overview
Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.34PrefaceAccessibility Features
CHAPTER 2Features of your Cisco Unified IP PhoneThe Cisco Unified IP Phone 8831 is a full-featured single line conference station that provides voicecommunication over an IP network. It functions much like a digital business phone, allowing you to placeand receive calls and to access features such as mute, hold, transfer, speed dial, call forward, and more. Inaddition, because conference stations connect to your data network, they offer enhanced IP telephony features,including access to network information and services, and customizable features and services.The conference station provides a backlit LCD screen, support for up to ten speed-dial numbers, and a varietyof other sophisticated functions. Optional microphone extension kits provide enhanced room coverage thatcan be further expanded by linking two units together.In addition to basic call-handling features, your conference station can provide enhanced productivity featuresthat extend your call-handling capabilities. Depending on configuration, the conference station supports:•Access to network data, XML applications, and web-based services.•Online customizing of conference station features and services from your User Options web pages.•Buttons and hardware, page 5•Phone screen, page 12•Phone connections, page 14•General IP Phone information, page 17•Feature availability, page 18Buttons and hardwareThe Conference Station has two primary components:•Display Control Unit (DCU)•Sound BaseIn addition, the following optional extension kits can be added to or used with the conference station:•Wired Microphone Extension Kit•Wireless Microphone Extension Kit and ChargerCisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 5
For your conference station to work, it must be connected to the corporate IP telephony network.Display Control UnitThe Display Control Unit (DCU) is tethered to the Sound Base via a micro USB connector.You can use the graphic and table below to identify buttons and hardware on the DCU. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.36Features of your Cisco Unified IP PhoneDisplay Control Unit
Table 1: Display Control Unit buttons and softkeysDescriptionItemLCD screen that displays conference station menus and features.Phone screen1Four programmable keys.Softkeys22-way navigation bar and Select key that allows you scroll menusand select items on the display.Navigator with Selectkey3LED backlit call button.Press this key to:•Go Off Hook•Answer an incoming call•Obtain a dial tone to initiate a call•Resume a call•Release a callCall button4Allows you to dial phone numbers and enter letters.Keypad5Toggles the Mute feature. A red back light indicates a call is onmute.Mute button62-way rocker switch that raises the volume of the speaker.Volume rocker7For details on DCU LED behavior, see LED state definitions.NoteSound BaseThe Sound Base provides 360 degree audio coverage via four built-in microphones and supports a full duplexspeaker phone.To provide enhanced room coverage, two sound base units can be linked together.You can use the graphic and table below to identify buttons and connections on the Sound Base.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 7Features of your Cisco Unified IP PhoneSound Base
Table 2: Sound Base buttonsDescriptionItemThree LED indicators provide call status information. Fordetails on LED behaviour, see LED state definitions.LED indicators1, 2, 3Backlit mute button.Mute button4 Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.38Features of your Cisco Unified IP PhoneSound Base
Wireless extension microphone and chargerThe optional wireless extension microphone and charger kit unit contains two omni-directional wirelessmicrophones, a charger unit and two country specific AC power clip adaptors for powering the charger unit.Connecting a microphone kit enhances the room coverage of the conference station.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 9Features of your Cisco Unified IP PhoneWireless extension microphone and charger
Table 3: Wireless microphone and charger buttons and featuresDescriptionItemOmni-directional wireless microphones1LED charge status indicator2Charger tray3Mute button4Battery compartment5 Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.310Features of your Cisco Unified IP PhoneWireless extension microphone and charger
DescriptionItemPower level indicator.6Please see the FCC ID approval number under the Battery Cover for CP-MIC-WRLS-S-US= WirelessMicrophone. FCC ID: LDKMICWR0776NotePlease see the Canada IC approval number under the Battery Cover for the CP-MIC-WRLS-S-US=Wireless Microphone. IC: 2461B-MICWR0776NoteWired extension microphone kitThe optional wired expansion microphone kit includes two wired omni-directional microphones. Connectinga microphone kit enhances the room coverage of the conference station. The sound base has two wiredmicrophone ports and you can connect one or both wired microphones.If the conference station is connected to another sound base in Linked Mode, the primary base station supportsone or two wireless microphones, or it supports one wired microphone. The secondary unit supports only onewired microphone; a wireless microphone cannot be connected to a secondary Sound Base. You cannot mixmicrophone kits: if you plan to connect a microphone to both sound bases, they must both be wired microphones.Wired and wireless microphones cannot be used at the same time, and the wireless microphones have ahigher priority. Attempting to connect a wired microphone to a conference station that has paired orconnected channels results in a warning to the user that the wired microphone is disabled. To solve thisproblem, unpair any paired or connected wireless microphones before connecting a wired microphone.NoteCisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 11Features of your Cisco Unified IP PhoneWired extension microphone kit
Table 4: Wired microphone buttonsDescriptionItemMute button.1Phone screenThe LCD screen of the phone is located on the DCU. The idle or home screen displays information about thestatus of calls and features. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.312Features of your Cisco Unified IP PhonePhone screen
If the conference station is in an offline state, the idle screen displays the message Phone is notregistered and the Apps softkey remains available.You can use the graphic and table below to identify the features and functions available on the screen.Table 5: Phone screen layout.DescriptionItemDisplays date, time, and current directory number.Displays menu name when applicable.Header1Displays line label, call details, and status messagessuch as missed calls, message waiting, and lineforwarding information.Line details and other phoneinformation2Indicates the status of a call, such as ringing, hold,encrypted or connected call.Call State icon3Displays softkeys for currently available features oractions.Softkey labels4These icons are displayed when an associatedfeature, such as extension microphones (5) or Linkmode (6) is connected.Feature icons5, 6Phone screen iconsTable 6: Phone screen iconsDescriptionIconOn hookOff hookRinging inCisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 13Features of your Cisco Unified IP PhonePhone screen
DescriptionIconConnectedHoldShared lineMicrophone connectedLinked modeEncryptedPhone screen cleaningUse only a soft, dry cloth to wipe your conference station display screen. Do not use any liquids or powderson the phone, as they can contaminate phone components and cause failures.CautionPhone connectionsNetwork and power are connected to the phone from the Sound Base. The mini-USB connection for the DCU,the wired microphone ports and the daisy chain port for the Linked Mode feature are also located on the base.You can use the graphic and table below to identify connections and ports on the Sound Base. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.314Features of your Cisco Unified IP PhonePhone screen cleaning
Table 7: Sound Base connections and portsDescriptionItemNetwork port (10/100 SW) connection. IEEE 802.3afpower enabled.Network port1Local power connection.Wall power2Connects the base station to the DCU.Mini USB port3Two RJ11 microphone ports. An optional wiredmicrophone can be connected to each port.Wired microphone ports4Supports the connection of two base stations in LinkedMode.Linked Mode daisy chain port5Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 15Features of your Cisco Unified IP PhonePhone connections
Install ferrite beadThe following images show how to install the ferrite bead on the network cable.ProcedureStep 1 Align the ferrite bead with the head of the network cable and move the ferrite bead along the cable until thereis a gap of 1.0 mm +/- 0.3 mm between the bead and the connector.Step 2 Place the cable into the ferrite bead channel and loop the cable around the ferrite bead so that the cable exitsthe bottom of the bead.Step 3 Hold the cable in the ferrite bead channel and close the ferrite bead. Both snaps on the ferrite bead shouldengage. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.316Features of your Cisco Unified IP PhoneInstall ferrite bead
Remove ferrite beadProcedurePurposeCommand or ActionDisengage the snapenclosure with a smallscrewdriver as shown inthe figure.Step 1General IP Phone informationPower-saving modeYour conference station supports the Cisco EnergyWise (EW) program. Your system administrator sets upsleep (power down) and wake (power up) times for your conference station to save energy. In the sleep state,the LED for the sound base Mute button becomes solid gray, and the DCU powers off.Ten minutes before the scheduled sleep time, you receive a message that the conference station will powerdown at a specific time. If the power-saving mode is enabled by your system administrator, you hear yourringtone play. The ringtone plays according to the following schedule:•At 10 minutes before power down, the ringtone plays four times•At 7 minutes before power down, the ringtone plays four times•At 4 minutes before power down, the ringtone plays four times•At 30 seconds before power down, the ringtone plays 15 times or until the phone powers downIf your conference station is inactive (idle) at the sleep time, it powers down. If your conference station isactive (for example, on a call), it waits until it has been inactive for a period of time before removing power.After the conference station goes to sleep, press the Mute button on the sound base to wake the conferencestation up. You cannot wake the conference station using the DCU. After it is inactive for a period of time,the conference station goes back to sleep. At the set wake time, the conference station powers up.Wake and sleep times are also linked to the configured days that you normally work. If your requirementschange (for example, your work hours or work days change), contact your system administrator to have yourconference station reconfigured.For more information about EnergyWise and your conference station, contact your system administrator.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 17Features of your Cisco Unified IP PhoneGeneral IP Phone information
Feature availabilityDepending on the conference station system configuration, features included in this guide might not beavailable to you or might work differently on the conference station. Contact your support desk or systemadministrator for information about feature operation or availability. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.318Features of your Cisco Unified IP PhoneFeature availability
CHAPTER 3Applications•Services, page 19•Call History, page 19•Preferences, page 22•Linked Mode, page 23•IP Phone Information, page 24•Administrator Settings, page 25ServicesConference Station services can include special telephony features, network data, and web-based information.The services available for your phone depend on the system configuration and the services you are subscribedto. For more information, see your system administrator.Access ServicesProcedureStep 1 Press Apps.Step 2 Use the navigation bar and Select button to scroll and select the service you want to access.Step 3 Press the Select softkey, or press Exit to return to the Applications screen.Call HistoryCall History allows you to view information about calls made to and from the conference station. A call stateicon is displayed to indicate the type of call:Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 19
•Received•Placed•MissedA maximum of 50 records are stored for each history type.The caller ID is displayed with the call icon. If the caller ID is unavailable, then the phone number is displayed.If the phone number is unavailable, then the message Unknown is displayed. All Call History items areintegrated into one list and are ordered by time (latest to oldest).You can dial a number directly from the Call History list.If set up by your administrator, the received and placed calls from shared lines are logged in the Call History.To view all the call history logs, open the Call History screen.View call historyProcedureStep 1 Press Apps.Step 2 Use the navigation bar and Select button to scroll and select Call History.View call record detailsProcedureStep 1 Press Apps.Step 2 Use the navigation bar and Select button to scroll and select Call History.Step 3 Select a call record and press Details.If the Details softkey is not visible on the screen, press More first.Step 4 Press to return to the Call History list. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.320ApplicationsView call history
Dial from Call HistoryProcedureStep 1 Press Apps.Step 2 Use the 2-way navigation bar and Select button to scroll and select Call History.Step 3 From the Call History list, select the call you want to dial and press Call.Edit phone numberProcedureStep 1 Press Apps.Step 2 Use the navigation bar and Select button to scroll and select Call History.Step 3 Select the call you want to edit.Step 4 Press Edit DialStep 5 Press >> to move the cursor to the right and press << to move the cursor to the left.•Pressing the Up arrow of the 2-way rocker sends the cursor to ahead of the left-most character.•Pressing the Down arrow of the 2-way rocker sends the cursor to ahead of the right-most character.Step 6 Press to delete numbers.Step 7 Press Dial to dial the edited number.Step 8 Press to return to the Call History list.Clear call historyProcedureStep 1 Press Apps.Step 2 Use the navigation bar and Select button to scroll and select Call History.Step 3 Press Clear.Step 4 Press Delete to delete the Call History list, or press Cancel to go back to the Call History screen.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 21ApplicationsDial from Call History
Delete call recordProcedureStep 1 Press Apps.Step 2 Use the navigation bar and Select button to scroll and select Call History.Step 3 Select the call you want to delete.Step 4 Press Del Call.Step 5 Press Delete to delete the call, or press Cancel to go back to the Call History screen.PreferencesRingtonesYou can customize how the conference station indicates an incoming call and a new voice mail message. Youcan also adjust the ringer volume. In addition to the default ringtone, you can customize your phone to haveup to six distinctive ring tones. Ring tone preferences can be set directly on your phone, or from your UserOptions web page.Related TopicsUser Options web pages, on page 65Change RingtoneProcedureStep 1 Press Apps.Step 2 Use the navigation bar and Select button to scroll and select Preferences.Step 3 Select Ringtone.Step 4 Select a ringtone.Step 5 Press Play to play a sample.Step 6 Press Set to select the ringtone.Step 7 PressApply to confirm your selection, or press Cancel to go back to the Ringtone screen.Step 8 Press to return to the Preferences screen. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.322ApplicationsDelete call record
ContrastYou can adjust the contrast level of the LCD screen. The default contrast level is 50%.Adjust ContrastProcedureStep 1 Press Apps.Step 2 Use the navigation bar and Select button to scroll and select Preferences.Step 3 Select Contrast.Step 4 To increase contrast, press the up arrow on the navigation bar. To decrease contrast, press the down arrow.Step 5 Press Save to set the contrast level, or press Cancel to exit.Linked ModeTwo conference station Sound Base units can be linked together to expand the audio coverage area. OneSound Base acts as the primary device, and the other unit acts as the dependant or secondary device.In Linked Mode, the primary base station supports either one wireless or one wired microphone. The secondaryunit supports only one wired microphone. You cannot mix microphone kits: if you plan to connect a microphoneto both sound bases, they must both be wired microphones.When linked, voice, dial tone, ringer and base LED features are synchronized between the two devices. Youcan link two sound bases while a call is active.When Linked Mode is active, the linked mode icon is shown in the idle and the call screens.The following table summarizes the best practice to follow when deploying your conference stations in LinkedMode. If the devices are linked in this manner, the system software automatically detects which device is tobe used as the primary and which is the secondary one.Table 8: Linked Mode setup best practiceConnect to SecondaryConnect to PrimaryComponentNoYesDisplay Control Unit (DCU)NoYesNetwork cableNoYesWall powerYesYesOptional Wired MicrophoneNoYesOptional Wireless MicrophoneCisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 23ApplicationsContrast
If a DCU is connected to the secondary device, it will display a prompt indicating that it is a dummy DCU,but will otherwise not function.NoteWhen using a Sound Base in Linked Mode, the primary base unit must be connected using theCP-PWR-CUBE-3 external power supply.CautionIf two devices are linked after both are registered, the user can select which is the primary device.A secondary device receives upgrades to firmware seamlessly from the primary device.Link IP PhonesLinked Mode is set up by using a daisy cable to connect two Cisco Unified IP Phone 8831 Sound Base units.This procedure describes the best practice for connecting the two units.ProcedureStep 1 Connect the DCU to the conference station to be used as the primary unit.Step 2 Connect the network cable to the conference station to be used as the primary unit.Step 3 Connect the power cable to the primary device and plug into a wall plug .The secondary Sound Base does not need to be plugged into external power, but in Linked Mode the primaryunit must be connected to external power.Step 4 Use the provided daisy cable to connect the primary unit to the secondary sound base.Voice, dial tone, ringer and base LEDs are synchronized between the two units.Related TopicsLinked Mode, on page 23IP Phone InformationPhone Information allows you to view the following model information for your phone:•Model Number•IP Address•MAC Address•Active Load•Inactive Load•Last Upgrade Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.324ApplicationsLink IP Phones
•Active Server•Stand-by Server•Mic 1 status•Mic 2 status•Wireless Mic 1 RF ID•Wireless Mic 2 RF ID•System RF ID•Linked Mode status•Backlight On Time•Backlight On Duration•Backlight Idle Timeout•Days Backlight Not ActiveTo access information about your phone press Apps and scroll to Phone Information.Administrator SettingsFor information on accessing and changing the Administrator Settings, contact your system administrator.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 25ApplicationsAdministrator Settings
Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.326ApplicationsAdministrator Settings
CHAPTER 4ContactsDepending on configuration, the conference station provides corporate and personal contacts directories:•Corporate Contacts: Supports a global corporate directory that you can access on the conference station.Your system administrator sets up and maintains this feature.•Personal Contacts: If available, supports a personal address book. You can configure and access entriesfrom your conference station and from Cisco Unified Communications Manager User Options webpages.•Corporate Directory, page 27•Personal Directory, page 28Corporate DirectoryYou can use a corporate directory to place calls to coworkers. You can dial a call from the corporate directoryeven if you are on another call.The system administrator sets up and maintains the directory.TipsUse the numbers on your keypad to enter characters on the conference station screen and use the navigationbar to move between input fields.Dial Contact from SearchProcedureStep 1 Press Contacts .Step 2 Use the navigation bar and Select button to scroll and select Corporate Directory.Step 3 Select any of these criteria to search for a coworker:•First nameCisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 27
•Last name•NumberStep 4 Enter the search criteria information, press Search, and select a contact.Step 5 To dial a contact, perform one of these actions:•Press Dial.•Press the contact label number.•Press the Call key on the DCU.Dial Contact from Search during an active callProcedureStep 1 Press Contacts .Step 2 Use the navigation bar and Select button to scroll and select Corporate Directory.Step 3 Select any of these criteria to search for a coworker:•First name•Last name•NumberStep 4 Enter the information, then select Search >Dial.Step 5 Perform one of these actions to handle the original call:•Dial the second call to automatically put the first call on hold.•Press Transfer to transfer the first party to the second and drop yourself from the call. To complete theaction, pressTransfer again after dialing.•Press Conference to create a conference call with all parties, including you. To complete the action,press Conference again after dialing.•Press End Call to disconnect the first call and dial the second.Personal DirectoryThe personal directory, or address book (PAB), contains a list of your personal contacts. You can assign anduse fast-dial codes to PAB entries for quick dialing. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.328ContactsDial Contact from Search during an active call
The PAB supports a maximum of 99 entries. For each entry you can store:•Contact name•Phone number•Speed dial numberThere are two ways to set up and maintain your personal directory:•Directly on the conference station.•Using your User Options web pages.The system administrator provides the user ID and the PIN that you use to log into the personal directory.Tips•Personal Directory automatically logs you out after a certain amount of time. This time limit can vary.Contact the system administrator for more information.•Use the numbers on the keypad to enter characters on the conference station screen.•Use the navigation bar button on the conference station to move between input fields.•The conference station may be set up for international call logging, which is indicated by a plus (+)symbol on the call logs, redial, or call directory entries. Contact the system administrator for moreinformation.Related TopicsUser Options web pages, on page 65Personal Directory optionsThe following sections describe the personal directory options.Sign In and Out of Personal DirectoryThe conference station automatically logs you out of the PAB after a certain amount of time. This time limitcan vary. For more information, contact the system administrator.ProcedureStep 1 Press Contacts.Step 2 Use the navigation pad and Select button to scroll and select Personal Directory.Step 3 Enter the user ID and PIN provided by your system administrator and press Submit.Step 4 To logout, select Log Out, press Select, and then press OK.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 29ContactsPersonal Directory options
Add Personal Directory entryProcedureStep 1 Press Contacts.Step 2 Sign in to Personal Directory.Step 3 Select Personal Address Book.The Search for an entry screen displays.Step 4 Press Submit.Step 5 Press New. You may need to press More first.Step 6 Enter the Name information.Step 7 Press Phones and enter the phone numbers.Make sure you include any required access codes, such as 9 or 1.Step 8 Press Submit to add the entry to your personal directory.Related TopicsSign In and Out of Personal Directory, on page 29Assign fast dial code to PAB from the phone, on page 32Search for entry in Personal DirectoryProcedureStep 1 Press Contacts.Step 2 Sign in to Personal Directory.Step 3 Select Personal Address Book.Step 4 Select the search criteria and pressSubmit.Related TopicsSign In and Out of Personal Directory, on page 29Dial number from Personal Directory, on page 31 Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.330ContactsPersonal Directory options
Dial number from Personal DirectoryProcedureStep 1 Press Contacts.Step 2 Sign in to Personal Directory.Step 3 Select Personal Address Book and search for an entry.Step 4 Select the personal address book entry that you want to dial.Step 5 Press Select.Step 6 Press Dial.Delete Personal Directory entryProcedureStep 1 Press Contacts.Step 2 Sign in to Personal Directory.Step 3 Select Personal Address Book and search for an entry.Step 4 Press Select.Step 5 Press Edit.Step 6 Press Delete.Step 7 Press OK to confirm the deletion.Edit Personal Directory entryProcedureStep 1 Press Contacts.Step 2 Sign in to Personal Directory.Step 3 Select Personal Address Book and search for an entry.Step 4 Press Select.Step 5 Press Edit.Step 6 Modify the entry information.Step 7 Press Phones to modify a phone number.Step 8 Press Update.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 31ContactsPersonal Directory options
Fast Dial codes with Personal DirectoryFast Dial codes enable you to place calls quickly. You can assign a fast-dial code to an existing PAB entry,or you can assign a code directly to a phone number. Fast Dial codes that are assigned to numbers rather thanto PAB entries are labeled “raw”in the User Options web page. The following sections describe using thefast-dial codes with Personal Directory.Assign fast dial code to PAB from the phoneProcedureStep 1 Sign in to Personal Directory.Step 2 Use the navigation bar and Select button to scroll and select an option.Step 3 Enter the name information and press Submit.Step 4 Select the name, then press Select.Step 5 Press FastDial.Step 6 Use the navigation bar combined with Next and Previous to scroll and select a code.Step 7 Press Select for a new fast dial code that you want to assign to the number.Assign fast dial code to PAB from User Options web pageProcedureStep 1 Sign in to your User Options web page.Step 2 Select User Options >Fast Dials.Step 3 Select Add New.Step 4 Use the Search Options area to find the appropriate PAB entryStep 5 Select a phone number in the Search Results area.Step 6 Change the Fast Dial code, if desired.Step 7 Select Save. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.332ContactsFast Dial codes with Personal Directory
Place call using fast dial codeProcedureStep 1 Sign in to Personal Directory.Step 2 Select Personal Fast Dials.Step 3 Scroll to the fast dial code that you want to dial.Step 4 Press Dial.Delete fast dial codeProcedureStep 1 Sign in to Personal Directory.Step 2 Select Personal Fast Dials and search for a fast dial code.Step 3 Select the fast dial code to delete.Step 4 Press Remove.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 33ContactsFast Dial codes with Personal Directory
Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.334ContactsFast Dial codes with Personal Directory
CHAPTER 5MessagesVoice messages are stored on your voicemail system. Your company determines the voicemail system yourphone uses.•Personalize voicemail, page 35•Voice message identification, page 35•Access voice messages, page 35Personalize voicemailProcedureStep 1 Press Msgs.Step 2 Follow the voice prompts.Voice message identificationIf you have a voice message, the Call button on the DCU is red and the phone screen displays the NewVoicemail status message. You can also configure an audible message indicator using your User Options webpages. If you have configured an audible message indicator, listen for a stutter tone when you try to place acall.Access voice messagesProcedurePress Msgs to listen to voice messages.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 35
You may need to press More first. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.336MessagesAccess voice messages
CHAPTER 6Calling FeaturesYou can perform basic call-handling tasks using a range of features and services. Feature availability canvary; contact your system administrator for more information.•Softkey feature map, page 38•Answer, page 41•Call Back, page 42•Call Forward, page 42•Call Park, page 43•Call Pickup, page 44•cBarge, page 45•Conference, page 45•Divert, page 47•Do Not Disturb, page 47•Enhanced Room Coverage, page 48•Extension Mobility, page 51•Fast Dial, page 51•Hold, page 52•Hold Reversion, page 53•Meet Me Conference, page 54•Mobile Connect, page 54•Monitoring and Recording, page 56•Multiple calls per line, page 56•Mute, page 58•On-Hook dialing, page 59•Plus Dialing, page 59Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 37
•Privacy, page 60•Quality Reporting Tool, page 61•Redial, page 61•Shared lines, page 61•Speed Dial, page 62•Transfer, page 62•WebDialer, page 63Softkey feature mapDepending upon how your system administrator sets up your phone, not all features may be available to you,some features may be accessed from a different softkey, or additional softkey features will be available.This table provides a guide to some of the softkey features that are commonly available for various call states.Also shown is the function of the Call button for the matching state.Call buttonSoftkey 4Softkey 3Softkey 2Softkey 1Call StateOff hookMore1AppsNew CallRedialIdleMore2Fwd AllMsgsContactsAnswerDivertAnswerRing inDialXSpeed DialCallCancelOn hook (pre-dial)On hookMore1AppsCancelRedialOff hookMore2CallsMsgsContactsOn hookCallbackCancelRing outOn hookMore1AppsEnd CallHoldConnectedMore2ConfTransferContactsTopParkConfListResumeMore1AppsNew CallResumeOn holdTopDivertMsgsContacts Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.338Calling FeaturesSoftkey feature map
Call buttonSoftkey 4Softkey 3Softkey 2Softkey 1Call StateOn hookMore1AppsEnd CallHoldConnected(multiple calls)More2TransferSwap orCallsContactsTopParkConfListConfThe ConfList softkey displays only if you are in a conference.NoteThe Calls softkey displays when more than two calls are connected. Pressing Calls loads a call list.NoteSurvivable Remote Site Telephony overviewIf communication between the conference station and the Cisco Unified Communications Server is interrupted,you receive an alert message on your phone. If you are on an active call, the call remains established, and youenter a failover situation. This failover is the Survivable Remote Site Telephony (SRST) feature.While in failover, not all the features of conference station are available. The following table describes typicalfeatures and feature availability. For more information about feature availability during failover, contact yoursystem administrator.Table 9: Feature support during FailoverNotesSupportedFeatureYesNew CallYesEnd CallYesRedialYesAnswerYesHoldYesResumeThis also applies to otherforwarding features such as, CallForward All, Call Forward Busyand Call Forward No Answer.NoCall ForwardCisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 39Calling FeaturesSurvivable Remote Site Telephony overview
NotesSupportedFeatureYesConferenceThe Active Calls softkey does notdisplay.NoConference to Active Calls (Join)NoConference ListConsult only.YesTransferNoTransfer to Active Calls (DirectTransfer)YesAuto AnswerYesCall WaitingYesCaller IDYesAudible Message Waiting IndicatorConference is the only featuresupported.YesUnified Session PresentationYour voicemail will not besynchronized with other users inthe Cisco Unified CommunicationsManager cluster.YesVoicemailYesSpeed DialThe Divert softkey does notdisplay.NoTo Voicemail (Divert)The Park softkey does not display.NoPark MonitoringYou see the message “That featureis not currently available.”NoBargeMessage count badges do notappear on the phone screen.Only the Message Waiting icondisplays.NoEnhanced Message WaitingIndicationThe softkey does not display.NoDirected Call ParkCalls remain on hold indefinitely.NoHold ReversionCalls appear as Local Hold calls.NoRemote Hold Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.340Calling FeaturesSurvivable Remote Site Telephony overview
NotesSupportedFeatureThe Meet Me softkey does notdisplay.NoMeet MeThe softkey causes no action.NoPickUpThe softkey causes no action.NoGroup PickUpThe softkey causes no action.NoOther PickUpThe softkey causes no action.NoMalicious Call IDThe softkey causes no action.NoQRTThe softkey causes no action.NoMobilityThe softkey causes no action.NoPrivacyThe Call Back softkey does notdisplay.NoCall BackWhen the conference station loses connectivity, it may display a message similar to this: SRST. Somefeatures unavailable.AnswerAnswer allows you to answer the oldest call that is available on the conference station, including Hold Reversionand Park Reversion calls that are in an alerting state. Incoming calls are always given priority over Held orPark Reversion calls.When you get a call, you see a notification on the conference station screen. The call notification remainsvisible for a preset amount of time. If there are multiple, simultaneous incoming calls, an incoming call listwindow is displayed, and you can select which call to answer.To answer a call, press Answer or press the Call key.If an incoming call has been call forwarded from another phone or conference station, you may see additionalinformation to identify that the call has been forwarded. Your system administrator controls the amount ofadditional information displayed. Additional information can identify the person who forwarded the call toyou and the caller information.When you receive a call, the phone number that displays on the screen contains the string of digits that youcan dial to contact the caller. The digit string can contain the following digits, if required:•Code to obtain an outside line (for example, if you have to dial 9)•Long distance code•Area code•City codeCisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 41Calling FeaturesAnswer
•Telephone numberThe conference station saves the complete digit string in the call history, and you can save the number in yourPersonal Address Book.Call BackCall Back allows you to receive an audio and a visual notification on your conference station when a busy orunavailable party becomes available.For more information, contact your system administrator.Set Up Call Back notificationProcedureStep 1 Press Call back while listening to the busy tone or ring sound.A confirmation screen displays on the phone.Step 2 Press Exit to exit the confirmation screen.Your phone alerts you when the line is free.Step 3 Press Call to place the call again.Call ForwardCall Forward allows you to forward incoming calls from the conference station to another number.There are two types of call forwarding features that the system administrator can set up for the conferencestation:•Unconditional call forwarding (Call Forward All): Applies to all calls that you receive.•Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage):Applies to certain calls that you receive.If configured, you can set up Call Forward All from the conference station. Call Forward All can also beaccessed remotely from your User Options web pages. Conditional call forwarding rules can only be accessedfrom your User Options web pages.When forwarding calls from your conference station:•Enter the call forward target number exactly as you would dial it from the conference station. Forexample, enter an access code or the area code, if necessary.•Call forwarding is line specific. If a call reaches you on a phone-line where call forwarding is not enabled,the call will ring as usual.•See your system administrator for details about the following configurable call forward options: Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.342Calling FeaturesCall Back
◦Allow calls placed from the call forward target number to the conference station to ring through,rather than be forwarded.◦Prevent you from creating a call forward loop or exceeding the maximum number of links in a callforwarding chain.Forward callsProcedureStep 1 Press Fwd All.Step 2 Enter the target phone number.Depending on how your voicemail system is set up, you may be able to press Msgs to forward all calls tovoicemail.A visual confirmation is displayed the screen while call forwarding is active.Step 3 To cancel call forwarding, press Fwd OFF.Step 4 To forward calls remotely, or to set conditions on fall forwarding, go to your User Options Web pages.Call ParkCall Park allows you to use the conference station to park (temporarily store) a call. The parked call can beretrieved from another phone in the Cisco Unified Communications Manager system, such as a phone at acoworker’s desk or in a conference room.The parked call is retrieved by entering the parking number for the call into another phone in the Cisco UnifiedCommunications Manager system.Your system administrator sets up the parking number for the conference station.Park callProcedureStep 1 During a call, press the Park.The conference station screen displays the call park number where the system stored your call.Step 2 Note the call park number displayed on the screen. This number is used to retrieve the call.You have a limited time to retrieve a parked call before it reverts to ringing at the original number.Step 3 From any other Cisco Unified IP Phone or Conference Station in your network, enter the call park number toretrieve the call.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 43Calling FeaturesForward calls
Call PickupCall Pickup allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to yourphone.You might use Call Pickup if you share call-handling tasks with coworkers.There are three ways you can pick up a call:•Pickup: Allows you to answer a call that is ringing on another phone within your call pickup group.If multiple calls are available for pick up, the conference station picks up the oldest call first.•Group Pickup: Allows you to answer a call on a phone that is outside your call pickup group by:◦Using a group pickup number that is provided by your system administrator.◦Dialing the number of the ringing phone.•Other Pickup: Allows you to answer a call that is ringing on another phone within in your call pickupgroup or in an associated call pickup group.Your system administrator sets up the call pickup group you are in, and sets the call pickup softkeys.Answer call using PickupProcedureStep 1 Press Pickup to transfer a ringing call within your pickup group to the conference station.Step 2 If the call rings, press Answer to connect to the call.Answer call using Group Pickup and Group Pickup NumberProcedureStep 1 Press Group Pickup to answer a call on a phone outside your pickup group.Step 2 Enter the group pickup number.Step 3 If the call rings, press Answer to connect to the call. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.344Calling FeaturesCall Pickup
Answer call using Group Pickup and phone numberProcedureStep 1 Press Group Pickup.Step 2 Enter the number of the phone line with the call that you want to pick up.For example, if the call is ringing on line 12345, enter 12345.Step 3 If the call rings, press Answer to connect.Answer call using Other PickupProcedureStep 1 Press OPickup to transfer a call in your pickup group or in an associated group to the conference station.Step 2 If the call rings, press Answer to connect.cBargeThe cBarge feature allows you to add yourself to a call on a shared line and create a standard (ad hoc)conference.Join conference on shared lineProcedurePress cBarge.You may need to press More first.ConferenceConference allows you to talk simultaneously with multiple parties.When you are talking on a call, use Conference to dial another party and add them to the call.Before completing a conference procedure, you can press Cancel to cancel the procedure.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 45Calling FeaturesAnswer call using Group Pickup and phone number
As the conference host, you can remove individual participants from the conference. You can also view a listof participants.The conference ends when all the participants hang up.Add third party to conferenceBefore You BeginBefore you can add a party to the conference, you must be on an active call and not on hold.ProcedureStep 1 Press Conf.Step 2 Enter the phone number, fast dial code, or speed dial number for the party you want to add.If you have several calls on hold, you can press Calls to bring up a caller list and add a caller to the conference.Step 3 After the new party answers, press Conf.The conference begins.Step 4 Press Conf again.Step 5 (Optional) Repeat these steps to add more parties, if desired.View conference participantsProcedureWhile in a conference, press ConfList to view a list of the last 16 participants who have joined the conference.The maximum number of participants that can be displayed is 16. If there are more than 16 participants, onlythe most recent 16 participants to join are displayedRemove conference participantsProcedureStep 1 While in a conference, press ConfList to view a list of participants.Step 2 Highlight the participant that you want to remove, then press Remove.Only the most recent 16 conference participants aredisplayed.Note Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.346Calling FeaturesAdd third party to conference
DivertDivert allows you to send an active or ringing call to your voicemail system or to a predetermined phonenumber. Your system administrator configures this feature and sets the receiving phone number.Divert callProcedurePress Divert to send an active call, an incoming call, or a held call to either your voicemail system or to apredetermined phone number set up by your system administrator.Do Not DisturbDo Not Disturb (DND) allows you to turn off notification of incoming calls. The ringer, as well as audibleand visual notifications can be turned off.Depending on how your administrator has configured this feature, incoming calls are either immediatelyrejected, or the caller information displays on screen.The DND softkey is configured by the system administrator, but you can change your DND options fromyour User Options web pages.DND interacts with other types of calls:•If both DND and Call Forward All are enabled, calls are forwarded without any visual or audibleconfirmation.•DND does not affect priority calls.Turn DND on and offProcedureStep 1 Press DND to turn on DND.Visual confirmation displays briefly.Step 2 Press DND again to turn off DND.Visual confirmation displays briefly.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 47Calling FeaturesDivert
Enhanced Room CoverageOptional microphone extension kits provide enhanced room coverage that can be further expanded by linkingtwo units together in Linked Mode. This feature allows you to use the conference station in a larger room, orto enhance the audio and voice experience for larger groups of in-person attendees.When two conference station base units are linked together to expand the audio coverage area, one conferencestation acts as the primary device, and the other sound base is the dependant or secondary device. In LinkedMode, the primary base station supports one or two wireless microphones, or it supports one wired microphone.The secondary unit supports only one wired microphone; a wireless microphone cannot be connected to asecondary Sound Base. You cannot mix microphone types on the devices. Consult the following tables forallowable configurations.Table 10: Deployment configurations for Enhanced Room Coverage with a single phoneWireless Extension MicrophoneWired Extension Microphone--1 or 2Number and type ofconnected microphones 1 or 2--Table 11: Deployment configurations for Enhanced Room Coverage in Linked ModeSecondary Sound BasePrimary Sound Base----Wired ExtensionMicrophone1--Wired ExtensionMicrophone--1Wired ExtensionMicrophone11Wired ExtensionMicrophone----Wireless ExtensionMicrophone--1 or 2Wireless ExtensionMicrophoneIn Linked Mode, voice, dial tone, ringer and base LED features are synchronized between the two devices.A daisy cable is required to connect two Sound Base units in Linked Mode.NoteLinked Mode, on page 23 Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.348Calling FeaturesEnhanced Room Coverage
Wireless Microphone menuThe Wireless Microphone menu provides options for setting the pairing and range options for the wirelessexpansion microphones. A maximum of two wireless microphones can be paired to the conference station ata time.To access the Wireless Microphone menu, navigate to Apps >Admin Settings >Wireless Microphones.The following table describes these options and, where applicable, explains how to change them.Table 12: Wireless microphone optionsTo changeDescriptionOptionSee Pair wireless microphone, onpage 49 or Unpair wirelessmicrophone, on page 50The channel that can be used topair the first microphone.Wireless Microphone 1See Pair wireless microphone, onpage 49 or Unpair wirelessmicrophone, on page 50The channel that can be used topair the second microphone.Wireless Microphone 2Select Low, Medium or High, andpress Select. Or press Default toselect the default setting and pressSelect.Sets the baseband power andeffective RF range for the wirelessmicrophones.The RF range can be set to•Low•Medium•HighWireless Microphone RangePair wireless microphoneBefore You BeginThe microphone must be in the off state before you can pair it to the conference station. A microphone is offif its LED is off. To turn off the wireless microphone, hold down the mic button until it turns solid red, thenrelease.ProcedureStep 1 Choose Apps >Admin Settings >Wireless Microphones.Step 2 Select either Wireless Microphone 1 or Wireless Microphone 2.If the selected channel is available, a Pair microphone 1? or Pair microphone 2? prompt isdisplayed, and the Pair softkey is available.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 49Calling FeaturesWireless Microphone menu
If a microphone is already linked to a particular channel, pairing cannot be initiated on the selected channeland the dialog shows that the microphone is linked.Step 3 Press Pair.If the channel is ready to pair, the pairing process begins and a text message is displayed.Step 4 Put the microphone that corresponds to the selected channel in pairing mode by pressing its Mute button untilthe LED is solid red.If pairing is successful the screen will revert to the Wireless Microphones Menu, and the message: Mic XPaired Successfully! is displayed.If pairing timed out or failed, the status is updated and you can cancel or retry.Step 5 Press Cancel to revert to the wireless microphones menu.Step 6 Press Retry to start the pairing process again.Related TopicsUnpair wireless microphone, on page 50Unpair wireless microphoneIf you need to connect a wired microphone to the conference station, any wireless microphones must beunpaired first. You can also use this procedure to unpair a microphone that is no longer in use.This option is not available if the microphone is connected. To enable the unpair command, place thewireless microphone in its charger or turn it off.NoteProcedureStep 1 Choose Applications >Admin Settings >Wireless Microphones.Step 2 Select either Wireless Microphone 1 or Wireless Microphone 2.If the selected channel is paired, the Unpair softkey is available.Step 3 Press Unpair.A verification prompt with the options to Cancel or Unpair is displayed.Step 4 Press Unpair to continue to unpair the microphone.The microphone channel's registration information in the base is deleted. If the microphone channel's statusif viewed in phone info menu the status value and RFID will be empty.Step 5 Press return to revert to the wireless microphones menu and stop the process.Related TopicsPair wireless microphone, on page 49 Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.350Calling FeaturesUnpair wireless microphone
Extension MobilityCisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone or ConferenceStation to use as your own. Once you log in to EM, the new device adopts your user profile, features, establishedservices, and web-based settings. Your system administrator must configure EM for you.The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco UnifiedIP Phone.Note •EM automatically logs you out after a certain amount of time. Your system administrator establishesthis time limit.•Changes that you make to your EM profile from your User Options web pages take effect immediatelyif you are logged in to EM on the physical device; otherwise, changes take effect the next time youlog in.•Changes that you make to a phone or conference station from your User Options web pages takeeffect immediately if you are logged out of EM; otherwise, changes take effect after you log out.•Local settings controlled by the phone are not maintained in your EM profile.Enable Extension MobilityProcedureStep 1 Press Apps.Step 2 Select EM Service.Step 3 Enter your user ID and PIN.The user ID and PIN are provided by your system administratorStep 4 If prompted, select a device profile.Step 5 To sign out, press Apps.Step 6 Select Services.Step 7 Select EM Service.Step 8 At the prompt, press Yes.Fast DialFast Dial allows you dial a phone number from the Fast Dial service on your phone. Before you can use FastDial on your phone, you must set up Fast Dial on your User Options web pages.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 51Calling FeaturesExtension Mobility
Related TopicsUser Options web pages, on page 65Place call using Fast DialBefore you can use Fast Dial on the conference station, it must be set up on your User Options web pages.ProcedureStep 1 Press Contacts.Step 2 Sign in to Personal Directory.Step 3 Select Personal Fast Dials.Step 4 Select a fast dial code and then press Call.HoldHold allows you to put an active call into a held state. Your phone allows one active call at a time; other callsare put on hold.Hold active callProcedureStep 1 To put an active call on hold, press Hold.The Hold icon is displayed as a status icon.Step 2 If there is only one call on hold and you are not on an active call, press Resume.Step 3 If you are already on an active call, press Swap.The holding call becomes active, and the active call is placed on hold. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.352Calling FeaturesPlace call using Fast Dial
Switch between active and multiple holding callsProcedureStep 1 If you are on an active call and there are multiple calls on hold, the Calls softkey becomes available and acall list of holding calls is displayed on the screen.Step 2 Use the navigation bar to highlight the call you want to make active. Press Resume.The current active call is placed on hold and the selected call is now active.Hold active call and answer new incoming callProcedurePressing answer Answer while on an active call automatically places the active call on hold and answers theincoming callHold ReversionHold Reversion provided a notification that a call is left on hold. Hold reversion notifications are similar tonew call notifications.Depending on the configuration of the conference station, you may see one or more of the following:•An animated icon that appears as an incoming call for 2 seconds and then as a hold icon for 2 moreseconds.•A single ring that repeats at regular intervals.•The Call button on the DCU flashes green.•The LEDs on the sound base flash green.Respond to Hold Reversion notificationProcedurePress AnswerCisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 53Calling FeaturesSwitch between active and multiple holding calls
Meet Me ConferenceIf enabled by your system administrator, the Meet Me Conference feature allows you to call a predeterminednumber at a scheduled time to host or join a Meet Me conference.The Meet Me conference begins when the host connects. Participants who call the conference before the hosthas joined hear a busy tone and must dial again.The conference ends when all participants hang up; the conference does not automatically end when thehost disconnects.NoteHost Meet Me ConferenceProcedureStep 1 Obtain a Meet Me phone number from your system administrator.Step 2 Distribute the Meet Me phone number to participants.Step 3 When you are ready to start the meeting, press MeetMe.You may need to press More first.Step 4 Dial the Meet Me phone number.Join Meet Me ConferenceProcedureStep 1 Dial the Meet Me phone number provided by the conference host.Step 2 If you hear a busy tone, the host has not yet joined the conference. In this case, disconnect and try your callagain.Mobile ConnectMobile Connect allows you to use your mobile phone to handle calls associated with the conference stationphone number.To set up Mobile Connect, use the User Options web pages to set up remote destinations and create accesslists to allow or block calls from specific phone numbers from being passed to the remote destinations. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.354Calling FeaturesMeet Me Conference
When you enable Mobile Connect:•The conference station and remote destinations receive calls simultaneously.•When you answer the call on the conference station, the remote destinations stop ringing, disconnect,and display a missed call message.•When you answer the call on one remote destination, the other remote destinations and the conferencestation stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.Enable Mobile ConnectProcedureStep 1 Press More.Step 2 Press Mobility to display the current remote destination status (Enabled or Disabled).Step 3 Press Select to change the status.Step 4 Press Exit.Switch IP phone call to mobile phoneProcedureStep 1 Press More.Step 2 Press Mobility.Step 3 Select To mobile.Step 4 Answer the in-progress call on your mobile phone.You cannot use the conference station for any other calls while this call is still in progress.The Call button LED is solid red, and the calling party number appear on the phone display.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 55Calling FeaturesEnable Mobile Connect
Switch mobile call to IP phoneProcedureStep 1 Press Call on the conference station.Step 2 Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.Step 3 Press Resume on the conference station within five to 10 seconds and start talking on the conference station.Monitoring and RecordingThe Monitoring and Recording feature allows you to monitor and record calls. Your system administratorenables this feature, which can be set up for automatic recording of all calls or recording of calls on a per-callbasis.You can start or stop a recording by pressing the Record softkey on your phone.Users might receive audible alerts during call monitoring and recording. By default, the person who monitorsthe call and records it does not receive an audible alert.Secure monitoring and recording is also available. For details on this aspect of the feature, see your systemadministrator.Multiple calls per lineThe conference station has a single line and supports a maximum of 6 calls. Unless you are in a conference,only one call can be connected at any time; other calls are automatically placed on hold.Multiple incoming callsIf there is a second incoming call on the line, while the first call is ringing, a navigable incoming call listwindow is displayed on the screen. The call list windows updates automatically if there are additional incomingcalls, or if an incoming call is cancelled.Call ended on line with multiple callsAfter a call is completed, if there are still multiple calls on the line, the next call in the call list gains focus.Outbound call maximumThe maximum number of outbound calls on the conference station is 6. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.356Calling FeaturesSwitch mobile call to IP phone
Answer second call on same lineProcedureTo answer a second call on your conference station line, press Answer.Any active call is placed on hold, and the second call is answered.Switch between calls on same lineProcedureStep 1 Press Swap to switch between two calls on the same line.Step 2 If there are more than two calls on the line, select a call from the call list, and press Resume.Create conference with two calls on same lineProcedureStep 1 With two connected calls on the same line, select a call to make it the active call.The second call is put on hold.Step 2 Press Conference.Step 3 Press Calls to view the call list and select the caller to add to the conference.Step 4 Wait for the call to connect.Step 5 Press Conference to add the participant to your call.The conference begins.Step 6 (Optional) Repeat to add additional participants.Transfer two calls on same lineBefore You BeginYou must be on an active call to transfer calls.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 57Calling FeaturesAnswer second call on same line
ProcedureStep 1 Press Transfer.Step 2 Enter phone number or press a speed-dial button for the transfer destination.When you have reached maximum number of calls for your line, pressing Transfer allows you to select thecalls from a list of calls on the line.Step 3 Wait for the recipient to answer.Step 4 Press Transfer again.Shared LineIf the conference station is registered on a shared line, you can handle multiple calls in the following ways:•If there are two or more remote calls on the shared line, the caller ID field on the conference stationindicates the number of remote calls on the line, and the state of the call. Press Calls to display the calllist window.•If at least one call on the shared line is on hold, the Call button LED flashes red. Press Resume to makethe call active, or use the navigation bar to choose a call to resume from the call list. For example, if aremote call on the shared line is placed on hold, the Call button on your conference station will flashred.MuteMute allows you to block audio input for the conference station, so that you can hear other parties on the callbut they cannot hear you.The conference station can be muted in two ways:•Press the Mute button on the Sound Base.•Press the Mute button on the DCU.If connected, the optional extension microphones can also be used to mute the conference station. In LinkedMode, the Mute button on the secondary sound base behaves the same as the Mute button on the primary unit.LED indicators on both the sound base and the DCU indicate the mute status of the conference station:•Solid, red base LEDs and red base Mute button: muted.•Solid, red DCU Mute button: muted. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.358Calling FeaturesShared Line
Mute IP phone sound baseProcedureStep 1 Press Mute to turn Mute on.The Mute button is backlit by a solid, red light, and the sound base LEDs are red.Step 2 Press Mute again to turn Mute off.Mute IP phone DCUProcedureStep 1 Press Mute to turn Mute on.The Mute button is backlit by a solid, red light, and a mute icon displays on the screen.Step 2 Press Mute again to turn Mute off.On-Hook dialingOn-hook dialing allows you to enter a phone number before getting a dial tone and then press the Call buttonto complete the call.Dial number on-hookProcedureStep 1 Enter or speed dial a phone number.Step 2 Press Dial.Plus DialingPlus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus (+) sign as thefirst digit in a phone number when dialing an international number.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 59Calling FeaturesMute IP phone sound base
A phone number with the + sign in it can be selected and dialed without the need to add digits for internationalcalls.Dial international numberBefore You BeginBefore dialing an international call or using Plus Dialing, enter any local access code, such as 8 or 9 ifapplicable.ProcedureStep 1 Press and hold star (*) for at least 1 second.The plus (+) sign displays as the first digit in the phone number.The corresponding key tone stops to indicate that the * has changed to a + sign.Step 2 Dial the international number, including the country code.PrivacyIf configured, the Privacy feature allows you to prevent others who share your line from seeing informationabout your calls. Your system administrator configures this feature.If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared lineas usual.Enable privacy on shared lineBefore You BeginBefore you can use this feature, it must enabled by your system administration.ProcedureStep 1 Press More.Step 2 Use the navigation bar and Select button to scroll to the Private softkey.•Press Private to enable this feature.•Press Private to disable this feature if it is currently enabled. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.360Calling FeaturesDial international number
Quality Reporting ToolYour system administrator may temporarily configure the conference station with the Quality Reporting Tool(QRT) to troubleshoot performance problems. Invoking the QRT reports a problem with the current call tothe system administrator.Report IP phone problemsProcedureStep 1 Press More.Step 2 Use the navigation bar and Select button to locate and select QRT.The information is sent to your system administrator.RedialRedial allows you to call the most recently dialed phone number.Redial numberProcedureTo redial the last number you called, press Redial.Shared linesShared lines allow you to use one phone number for multiple devices.A shared line is useful if you have multiple devices and want one phone number, share call-handling taskswith coworkers, or handle calls on behalf of a manager. The other devices that share your line are referred toas remote devices, and a call that is being handled by a device that shares your line is referred to as a remotecall.When a call comes in on the shared line, the conference station rings and your coworker's device rings. Eitheryou or your coworker can answer the call, place the call on hold, or transfer the call.The Call button on the DCU has an LED that indicates the call state. For example:•Remote in use: solid red LED.•Remote hold: pulsing red LEDCisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 61Calling FeaturesQuality Reporting Tool
Your call history shows the status for all calls on the shared line. For example, if a call rings on a shared lineand you answer the call, your coworkers who share the line will see that the call was answered remotely. Yourcall history identifies calls that were Placed, Received, or Missed.Speed DialSpeed Dial features allow you to quickly place a call using pre-configured codes to place a call, or by selectingan item from the Call History list. Before you can use speed dial features on the conference station, you mustset up Speed Dial on your User Options web pages. The conference station allows 10 speed dial entries.The conference station supports these speed dial features:•Speed-dial codes: Allows you to dial a phone number from a code (sometimes referred to as abbreviateddialing or fast dialing).Related TopicsSpeed Dial setup on Web, on page 70Place call using speed dial codesBefore You BeginBefore you can use speed dial codes on the conference station, you must set up the codes on your User Optionsweb pages.ProcedureTo place a call, enter the speed dial code and press the Speed Dial.TransferTransfer allows you to redirect a connected call from the conference station to another number.Before completing a transfer procedure, you can press the Cancel to cancel the procedure.Transfer call to another numberBefore You BeginThe call must be active to be transferred. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.362Calling FeaturesSpeed Dial
ProcedureStep 1 Press Transfer.Step 2 Enter the destination number or press a speed-dial button.Step 3 Wait for the recipient to answer.Step 4 Press Transfer again.The transfer completes.WebDialerWebDialer allows you to click-to-dial contacts from the Cisco Unified CM Directory. Your system administratorsets up this feature for you.Use WebDialer with Cisco directoryProcedureStep 1 Sign in to your User Options web pages.Step 2 Select User Options >Directory and search for a coworker.Step 3 Select the number that you want to dial.Step 4 If this is your first time using WebDialer, review the preferences on the Make Call window.Step 5 Select Dial.The call is now placed on your phone.Step 6 To end a call, select Hang up from the Make Call window, or press End Call on your phone.Use WebDialer with another online corporate directoryProcedureStep 1 Sign in to a WebDialer-enabled corporate directory and search for coworkers.Step 2 Select the number that you want to dial.Step 3 When prompted, enter your user ID and password.Step 4 If this is your first time using WebDialer, review the preferences on the Make Call window.Step 5 Select Dial.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 63Calling FeaturesWebDialer
The call is now placed on your phone line.Step 6 To end a call, select Hang up in the Make Call window or press End Call on your conference station.Change WebDialer preferencesProcedureStep 1 Sign in to your User Option web pages.Step 2 Initiate a call using WebDialer to access the Make Call window.The Make Call window displays the first time that you use WebDialer (after you select the number that youwant to dial).Step 3 Select one of the following options from the Make Call window:•Preferred language: Determines the language used for WebDialer settings and prompts.•Use preferred device: Identifies the Cisco Unified IP Phone (calling device) and directory number (callingline) that you use to place WebDialer calls.If you have one phone with a single line, the appropriate phone and line are automatically selected.Step 4 If the phone and line are not automatically selected, choose a phone or line.If you have more than one phone of the same type, the list identifies the phone by device type and MACaddress. To display the MAC address on your phone, select Apps >Phone Information.Step 5 If you have an Extension Mobility profile, select Extension Mobility from the Calling Device drop-downmenu in the the Make Call window.•Do not display call confirmation: If selected, the WebDialer Make Call window does not display thenext time WebDialer is used. Calls will automatically dial after you select a contact from the Ciscodirectory.•Disable Auto Close: If selected, the call window does not close automatically after 15 seconds. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.364Calling FeaturesChange WebDialer preferences
CHAPTER 7User Options web pagesYour Cisco Unified IP Phone 8831 is a network device that can share information with other network devicesin your company, including your personal computer. You can use your computer to log in to your UserOptions web pages, where you can control features, settings, and services for your conference station.This section describes how to log in and select a conference station.•Sign in and out of User Options web pages, page 65•Select device from User Options web page, page 66•Features and services setup on Web, page 66Sign in and out of User Options web pagesBefore you can access any of your user options, such as Speed Dial or Personal Address Book, you must signin. When you are finished using the User Options web pages, you must sign out.In some cases, you can access your User Option web pages without having to sign in. For more information,contact your system administrator.ProcedureStep 1 Obtain the User Options URL, user ID, and default password from your system administrator.Step 2 Open a web browser on your computer and enter the URL.Step 3 If prompted to accept security settings, select Yes or Install Certificate.Step 4 Enter your user ID in the Username field.Step 5 Enter your password in the Password field.Step 6 Select Login.The Cisco Unified CM User Options home page displays. From this page you can select User Options toselect a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials.Step 7 To sign out of user options, select Logout.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 65
Select device from User Options web pageProcedureStep 1 Log in to your User Options web pages, and then choose User Options >Device.The Device Configuration page appears.Step 2 If you have multiple conference stations assigned to you, verify that the appropriate conference station isselected. If necessary, choose another conference station from the Name drop-down list.From the Device Configuration page, you can access conference station-specific options, such as Line Settings,Speed Dials, Phone Services, and Service URL.Step 3 To return to the Device Configuration page from another page, choose User Options >Device.Features and services setup on WebThis section describes how to configure features and services from your User Options web pages after loggingin.Related TopicsSign in and out of User Options web pages, on page 65Personal directory on WebThe Personal Directory feature set that you can access on your computer consists of:•A Personal Address Book (PAB)•Fast Dials•Cisco Unified Communications Manager Address Book SynchronizerYou can also access PAB and Fast Dials from the conference station.Related TopicsPersonal Directory, on page 28Personal Address Book on WebThis section describes how to use your PAB from your User Options web pages.Related TopicsSign in and out of User Options web pages, on page 65 Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.366User Options web pagesSelect device from User Options web page
Add new Personal Address Book entryProcedureStep 1 Choose User Options >Personal Address Book.Step 2 Click Add New.Step 3 Enter information for the entry.Search Personal Address Book entryProcedureStep 1 Choose User Options >Personal Address Book.Step 2 Specify search information, and then click Find.Edit Personal Address Book entryProcedureStep 1 Choose User Options >Personal Address Book.Step 2 Search for the PAB entry you want to edit.Step 3 Click the nickname for the PAB entry you want to edit.Step 4 Edit the entry, and then click Save.Delete Personal Address Book entryProcedureStep 1 Choose User Options >Personal Address Book.Step 2 Search for the PAB entry you want to delete.Step 3 Check the checkbox next to the PAB entry you want to delete.Step 4 Click Delete Selected.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 67User Options web pagesPersonal directory on Web
Fast Dials on WebThis section describes how to assign Fast Dials from your User Options web pages.Tips•You can create up to 500 fast dial and PAB entries.•When you create a new fast dial entry without using a PAB entry, the fast dial entry is labeled “Raw”inyour User Options web pages. The entry does not display a configurable text label and does not have amatching entry in your PAB.Related TopicsSign in and out of User Options web pages, on page 65Assign Fast Dial code to Personal Directory entryProcedureStep 1 Sign in to Personal Directory. (Use the navigation bar and button to scroll and select.)Step 2 Enter the name information and press the Submit softkey.Step 3 Select the name, then press the FastDial softkey.Step 4 Select a number and press the Select softkey.Step 5 Press the Next softkey.Step 6 Press the Assign softkey for a new fast-dial code that you want to assign to the number.Assign Fast Dial code to phone numberProcedureStep 1 Sign in to your User Options web page.Step 2 Select User Options >Fast Dials.Step 3 Select Add New.Step 4 Change the Fast Dial code, if desired.Step 5 Enter a phone number.Step 6 Select Save. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.368User Options web pagesFast Dials on Web
Search for Fast Dial entryProcedureStep 1 Sign in to your User Options web page.Step 2 Select User Options >Fast Dials.Step 3 Specify search information and select Find.Edit Fast Dial phone numberProcedureStep 1 Sign in to your User Options web page.Step 2 Select User Options >Fast Dials.Step 3 Search for the Fast Dial entry that you want to edit.Step 4 Select a component of the entry.Step 5 Change the phone number.Step 6 Select Save.Delete Fast Dial Personal Address Book entryProcedureStep 1 Sign in to your User Options web page.Step 2 Search for a Fast dial entry.Step 3 Select one or more entries.Step 4 Select Delete Selected.Address book synchronization toolYou can use the Cisco Unified Communications Manager Address Book Synchronizer to synchronize yourexisting Microsoft Windows Address Book (if applicable) with your PAB. Entries from your MicrosoftWindows Address Book will then be accessible on your conference station and your User Options web pages.Your system administrator can give you access to the synchronizer and provide detailed installation instructions.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 69User Options web pagesFast Dials on Web
Speed Dial setup on WebDepending on configuration, the conference station can support several Speed Dialing features:•Speed Dials•Abbreviated Dials•Fast DialsThis section describes how to set up speed dialing features from your User Options web pages.Related TopicsSpeed Dial, on page 62Sign in and out of User Options web pages, on page 65Fast Dials on Web, on page 68Set up speed dial codesProcedureStep 1 On your User Options web page, select User Options >Device.Step 2 Select a phone from the Name drop-down menu.Step 3 Select Speed Dials.Step 4 In the Abbreviated Dial Settings area, enter a number and label for a speed-dial code.Step 5 Select Save.Set up Abbreviated Dialing codesProcedureStep 1 Choose User Options >Device.Step 2 Choose a phone from the Name drop-down menu.Step 3 Click Speed Dials.Step 4 Enter a number and label for an Abbreviated Dialing code.Step 5 Click Save. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.370User Options web pagesSpeed Dial setup on Web
Phone services setup on WebConference station services can include special conference station features, network data, and web-basedinformation (such as stock quotes and movie listings). You must first subscribe to a conference station servicebefore accessing it on the conference station.This section describes how to configure conference station services using your User Options web pages.Related TopicsSign in and out of User Options web pages, on page 65Subscribe to serviceProcedureStep 1 On your User Options web page, select User Options >Device.Step 2 Select a phone from the Name drop-down menu.Step 3 Select Phone Services.Step 4 Select Add New.Step 5 Select a service from the drop-down list and select Next.Step 6 (Optional) Change the service label or enter additional service information, if available.Step 7 Select Save.Search for servicesProcedureStep 1 On your User Options web page, select a device.Step 2 Select Phone Services.Step 3 Select Find.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 71User Options web pagesPhone services setup on Web
Change or end servicesProcedureStep 1 On your User Options web page, search for services.Step 2 Select one or more entries.Step 3 Select Delete Selected.Change service nameProcedureStep 1 On your User Options web page, search for services.Step 2 Select a service name.Step 3 Change the information and select Save.Access service on phoneProcedureFrom the conference station, choose > Services.User settings on WebUser settings include your password, PIN, and language (locale) settings.Your PIN and password allow you to access different features and services. For example, use your PIN to login to Cisco Extension Mobility or Personal Directory on the conference station. Use your password to log into your User Options web pages and Cisco WebDialer on your personal computer. For more information, askyour system administrator.This section describes how to control your user settings from your User Options web pages.Related TopicsSign in and out of User Options web pages, on page 65 Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.372User Options web pagesUser settings on Web
Change browser passwordProcedureStep 1 Sign in to your User Options web pages.Step 2 Select User Options >User Settings.Step 3 Enter your Current Password.Step 4 Enter your New Password.Step 5 Reenter your new password in the Confirm Password field.Step 6 Select Save.Change PINProcedureStep 1 Sign in to your User Options web pages.Step 2 Select User Options >User Settings.Step 3 Enter your Current PIN.Step 4 Enter your New PIN.Step 5 Reenter your new PIN in the Confirm PIN field.Step 6 Select Save.Change user options web page language settingProcedureStep 1 Sign in to your User Options web page.Step 2 Select User Options >User Settings.Step 3 In the User Locale area, select an item from the Locale drop-down list.Step 4 Select Save.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 73User Options web pagesUser settings on Web
Change phone display languageProcedureStep 1 Sign in to your User Options web page.Step 2 Select User Options >Device.Step 3 Select an item from the User Locale drop-down list.Step 4 Select Save.Line settings on WebLine settings include call forward, voice message indicators, ring types, and line text labels that you set upfor your conference station.By default, the ring type and line text label options do not display on your User Options web pages. Seeyour system administrator to set up these options so you can access them.NoteThis section describes the line settings you can update from your User Options web pages.Related TopicsSign in and out of User Options web pages, on page 65Call Forward, on page 42Preferences, on page 22Set up Call Forward per lineProcedureStep 1 On your User Options web page, select User Options >Device.Step 2 Select a phone from the Name drop-down menu.Step 3 Select Line Settings.Step 4 If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-downmenu.Step 5 In the Incoming Call Forwarding area, select call forwarding settings for various conditions.Step 6 Select Save. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.374User Options web pagesLine settings on Web
Change voice message indicator setting per lineProcedureStep 1 On your User Options web page, select User Options >Device.Step 2 Select a phone from the Name drop-down menu.Step 3 Select Line Settings.Step 4 (Optional) If you have more than one directory number (line) assigned to your phone, select a line from theLine drop-down menu.Step 5 In the Message Waiting Lamp area, choose from various settings.Step 6 Typically, the default message waiting setting prompts your phone to display a steady red light from thehandset light strip to indicate a new voice message.Step 7 Select Save.Change audible voice message indicator setting per lineProcedureStep 1 On your User Options web page, select User Options >Device.Step 2 Select a phone from the Name drop-down menu.Step 3 Select Line Settings.Step 4 If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-downmenu.Step 5 In the Audible Message Waiting Lamp area, choose from various settings.Step 6 Select Save.Change ring typeThe “idle”ring setting pertains if you receive an incoming call when the conference station is idle. The“consecutive”ring setting pertains if you receive an incoming call when the conference station is active.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 75User Options web pagesLine settings on Web
ProcedureStep 1 On your User Options web page, select User Options >Device.Step 2 If you have more than one device, select a device.Step 3 Select Line Settings.Step 4 In the Ring Settings area, choose a setting to tell the conference station how to indicate an incoming call.Step 5 Select Save.Update line text label displayed on called party phoneProcedureStep 1 On your User Options web page, select User Options >Device.Step 2 If you have more than one device, select a device.Step 3 Select Line Settings.Step 4 In the Line Text Label area, enter the text that will identify your directory number when you call anotherconference station.Step 5 If you do not specify a line text label, your directory number will display on the called party’s phone.Step 6 Select Save.Cisco WebDialerCisco WebDialer allows you to make calls on your conference station to directory contacts by clicking itemsin a web browser. Your system administrator must set up this feature for you.Use WebDialer with User Options directoryProcedureStep 1 Log in to your User Options web pages.Step 2 Choose User Options >Directory and search for a coworker.Step 3 Click the number that you want to dial.Step 4 If this is your first time using WebDialer, set up preferences on the Make Call page.Step 5 Click Dial.Step 6 The call is now placed on your phone.Step 7 To end a call, click Hangup or hang up from your phone. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.376User Options web pagesCisco WebDialer
Use WebDialer with another online corporate directory (not User Options directory)ProcedureStep 1 Log in to a WebDialer-enabled corporate directory and search for coworkers.Step 2 Click the number that you want to dial.Step 3 When prompted, enter your user ID and password.Step 4 If this is your first time using WebDialer, set up preferences on the Make Call page.Step 5 Click Dial.The call is now placed on your phone.Step 6 To end a call, click Hangup or hang up from your phone.Log out of WebDialerProcedureClick the Logout icon in the Make Call or Hang Up page.Set up, view, or change WebDialer preferencesProcedureStep 1 Access the Make Call page.The Make Call page appears the first time that you use WebDialer (after you click the number that you wantto dial).Step 2 (Optional) Make changes to your settings.Step 3 The Make Call page contains the following options:•Preferred language: Determines the language used for WebDialer settings and prompts.•Use preferred device: Identifies the Cisco Unified IP Phone (Calling device) and directory number(Calling device or line) that you use to place WebDialer calls. If you have one phone with a single line,the appropriate phone and line are automatically selected. Otherwise, choose a phone or line. If you havemore than one phone, it will be specified by device type and MAC address. To display the MAC addresson your phone, choose Settings >Network Configuration > MAC address.If you have an Extension Mobility profile, you can select your Extension Mobility logged-indevice from the Calling device menu.NoteCisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 77User Options web pagesCisco WebDialer
•Use Extension Mobility: If selected, prompts Cisco WebDialer to use the conference station that isassociated with your Cisco Extension Mobility profile (if available).•Do not display call confirmation: If selected, prompts WebDialer to suppress the Make Call page. Thispage appears by default after you click a phone number in a WebDialer-enabled online directory.•Disable Auto Close: If selected, prompts Cisco WebDialer to display the Hang Up page. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.378User Options web pagesCisco WebDialer
CHAPTER 8Additional optionsYour system administrator can configure your Cisco Unified IP Phone 8831 to use specific button and softkeytemplates along with special services and features, if appropriate. This table provides an overview of someconfiguration options that you might want to discuss with your system administrator based on your callingneeds and work environment.For more information...Then...If you...Contact your system administratoror phone support team.Ask your system administrator toconfigure your line to supportmore calls.Your conference stationsupports a maximum of 6calls.NoteNeed to handle more calls on theconference station lineSee Speed Dial, on page 62.First make sure that all your speeddial entries are assigned.If you need additional speed dials,try using abbreviated dials or fastdials.Need more speed dial entriesSee Shared lines, on page 61.Request a shared line. This allowsyou, for example, to use oneextension for your desk phone andlab phone.Want to use one extension forseveral phonesCisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 79
For more information...Then...If you...Contact your system administratorabout these features and see thefollowing:•Call Park, on page 43•Call Pickup, on page 44•Shared lines, on page 61•Extension Mobility, on page51Consider using:•Call Park to store andretrieve calls without usingthe transfer feature.•Call Pickup to answer callsringing on another phone.•A shared line to view or joincoworkers’calls.•Cisco Extension Mobility toapply the conference stationnumber and user profile to ashared conference station.Share conference stations or officespace with coworkersSee Extension Mobility, on page51.Ask your system administratorabout the Cisco ExtensionMobility Service.Want to temporarily apply theconference station number andsettings to a shared conferencestationSee•Linked Mode, on page 23•Enhanced Room Coverage,on page 48Ask your administrator about:•Linking to anotherConference Station soundbase.•Adding a Wireless ExtensionMicrophone Kit.•Adding a Wired ExtensionMicrophone Kit.Want to extend the area coveredby audio Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.380Additional options
CHAPTER 9TroubleshootingThis section provides troubleshooting information for the Cisco Unified IP Phone 8831.•General troubleshooting, page 81•Phone administration data, page 82•Quality Reporting Tool, page 83General troubleshootingThis section provides information to help you troubleshoot general problems with the conference station. Formore information, see your system administrator.ExplanationSymptomOne or more of the following factors might apply:•You must log into the Cisco Extension MobilityService.•The conference station has time-of-dayrestrictions that prevent you from using somefeatures during certain hours of the day.You cannot hear a dial tone or complete a callYour system administrator may have disabled thebutton on the conference station.A conference station button is unresponsiveCisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 81
ExplanationSymptomOne or more of the following factors might apply:•You must change the line state (for example,go off-hook or have a connected call).•You must press More to reveal additionalsoftkeys.•The conference station is not configured tosupport the feature associated with that softkey.Contact your administrator for moreinformation.The softkey that you want to use does not appearOne or more of the following factors might apply:•You cannot barge an encrypted call if theconference station you are using is notconfigured for encryption. When your bargeattempt fails for this reason, the conferencestation plays a fast busy tone.•You have toggled on the Privacy softkey.Barge fails and results in a fast busy toneYou will be disconnected from a call that you havejoined using Barge if the call is put on hold,transferred, or turned into a conference call.You are disconnected from a call that you joined usingBargeThe other party might have call forwarding enabled.Cisco CallBack failsPhone administration dataYour system administrator might ask you to access administration data on the conference station fortroubleshooting purposes.Then...If you are asked to...Choose Apps >Admin Settings > NetworkConfiguration, and then navigate to the item that youwant to view.Access network configuration dataChoose Apps >Admin Settings > Status, and thennavigate to the item that you want to view.Access status dataChoose Apps >Admin Settings > PhoneInformation, and then navigate to the item that youwant to view.Access model information Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.382TroubleshootingPhone administration data
Quality Reporting ToolYour system administrator may temporarily configure the conference station with the Quality Reporting Tool(QRT) to troubleshoot performance problems. You can press QRT to submit information to your systemadministrator. Depending on your configuration, use the QRT to:•Immediately report an audio problem on a current call.•Select a general problem from a list of categories and choose reason codes.Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 83TroubleshootingQuality Reporting Tool
Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.384TroubleshootingQuality Reporting Tool
CHAPTER 10Cisco one-year limited hardware warranty termsThere are special terms applicable to your hardware warranty and various services that you can use duringthe warranty period. Your formal Warranty Statement, including the warranties and license agreementsapplicable to Cisco software, is available on Cisco.com.•View Cisco information packet, page 85•Cisco one-year limited hardware warranty terms, page 86View Cisco information packetFollow these steps to access and download the Cisco Information Packet and your warranty and licenseagreements from Cisco.com.ProcedureStep 1 Launch your browser, and go to this URL:http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htmThe Warranties and License Agreements page appears.Step 2 To read the Cisco Information Packet, follow these steps:1Click the Information Packet Number field, and make sure that the part number 78-5235-03B0 ishighlighted.2Select the language in which you would like to read the document.3Click Go.4The Cisco Limited Warranty and Software License page from the Information Packet appears.5Read the document online, or click the PDF icon to download and print the document in Adobe PortableDocument Format (PDF).You must have Adobe Acrobat Reader to view and print PDF files. You can download the readerfrom Adobe’s website: http://www.adobe.comNoteStep 3 To read translated and localized warranty information about your product, follow these steps:Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 85
Enter this part number in the Warranty Document Number field: 78-10747-01C012Select the language in which you would like to view the document.3Click Go. The Cisco warranty page appears.4Read the document online, or click the PDF icon to download and print the document in Adobe PortableDocument Format (PDF).Step 4 You can also contact the Cisco service and support website for assistance:http://www.cisco.com/public/Support_root.shtmlCisco one-year limited hardware warranty termsSpecial terms apply to your hardware warranty and services that you can use during the warranty period.Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,is available on Cisco.com at the following URL:http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.386Cisco one-year limited hardware warranty termsCisco one-year limited hardware warranty terms
INDEXBbuttons and connections 7sound base 7LED 7linked mode daisy chain port 7microphones 7mute 7network port 7speaker 7USB port 7wall power 7wired microphone ports 7buttons and hardware 5display control unit 5DCU 5sound base 5wired extension kit 5wireless extension kit and charger 5buttons and softkeys 6display control unit 6call button 6keypad 6LED 6mute 6navigator with select key 6screen 6Softkey buttons 6volume rocker 6CConference Station 14connections 14EEnergyWise 17description 17external devices 2caution 2information 2Ffeature availability 18description 18Mmicrophone 9, 11, 49wired expansion 11wireless 49wireless extension 9Ppower outage 2power saving 17description 17PowerSave Plus, See EnergyWiseSsafety and performance 2external devices 2power outage 2safety warnings 2screen cleaning 14screen layout 12conference station 12call primary label 12call secondary label 12call state icon 12feature icons 12header 12Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 IN-1
screen layout (continued)conference station (continued)line label text 12softkey labels 12Wwarnings 2safety 2warranty information 86 Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3IN-2Index

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