Cisco Systems 4948 Data Sheet 0900aecd80324d3bpdf

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2015-01-05

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DATA SHEET

CISCO CATALYST 4948-10GE SWITCH

10 Gigabit Ethernet Switching for High-Performance, Rack-Optimized Server Switching

PRODUCT OVERVIEW

The Cisco® Catalyst® 4948-10GE Switch is a wire-speed, low-latency, Layer 2–4, 1-rack-unit (1-RU), fixed-configuration switch for rack-optimized

server switching. Based on the proven Cisco Catalyst 4500 Series hardware and software architecture, the Cisco Catalyst 4948-10GE offers

exceptional performance, bandwidth, and reliability for low-density, multilayer aggregation of high-performance servers and workstations.

The Cisco Catalyst 4948-10GE offers 48 ports of wire-speed 10/100/1000BASE-T with 2 ports of wire-speed 10 Gigabit Ethernet (X2 optics).

Exceptional reliability and serviceability are delivered with optional internal AC or DC 1+1 hot-swappable power supplies and a hot-swappable

fan tray with redundant fans (Figures 1 and 2).

Figure 1. Cisco Catalyst 4948-10GE Switch

Figure 2. Rear View of Cisco Catalyst 4948-10GE Switch with Dual Redundant Power Supplies and Removable Fan Tray

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KEY FEATURES AND BENEFITS

Wire-Speed Performance in All Directions

The Cisco Catalyst 4948-10GE delivers wire-speed throughput with low latency for data-intensive applications using a 136-Gbps switching fabric

with a 102 million packets per second (mpps) forwarding rate in hardware for Layer 2–4 traffic. High-performance switching is maintained

regardless of the number of route entries or Layer 3 and 4 services enabled. Hardware-based Cisco Express Forwarding routing architecture allows

for increased scalability and performance. X2 10 Gigabit Ethernet optics provide 20 Gigabit Ethernet wire-speed uplinks for maximum throughput

of traffic.

Power-Supply Redundancy for Nonstop Operation

The Cisco Catalyst 4948-10GE provides reliability for critical applications with 1+1 redundant, hot-swappable internal AC or DC power supplies.

The 1+1 power-supply design provides A-to-B failover when power supplies are connected to different circuits. AC and DC power supplies can be

mixed in the same unit for maximum deployment flexibility. The Cisco Catalyst 4948-10GE also has a hot-swappable fan tray with four redundant

fans for additional serviceability and availability.

Robust Network Security

Multiple server communities can be securely established on a single Cisco Catalyst 4948-10GE. The switch can isolate different Layer 2 community

traffic simultaneously, while conserving IP address space. In an unlikely event that a server is compromised, the Cisco Catalyst 4948-10GE can

prevent man-in-the-middle and IP-spoofing attacks to the rest of community with no change to the server configuration. Such attacks can be logged

by the Cisco Catalyst 4948-10GE for auditing.

The Cisco Catalyst 4948-10GE offers a rich blend of network-traffic security capabilities. Security policies can be easily defined with access control

lists (ACLs). All ACL lookups are done in hardware, so wire-speed forwarding and routing performance are not affected when enabling ACL-based

wire-rate security in the network. The Cisco Catalyst 4948-10GE also supports Secure Shell (SSH) Protocol Version 1 and 2 and Simple Network

Management Protocol Version 3 (SNMPv3) for secure remote access and network management.

Comprehensive Management

The Cisco Catalyst 4948-10GE includes a single, dedicated 10/100 console port and a single, dedicated 10/100 management port for offline disaster

recovery. Remote in-band management is available with SNMP, Telnet client, BOOTP, and Trivial File Transfer Protocol (TFTP). Support for local

or remote out-of-band management is delivered through a terminal or modem attached to the console interface. The management port helps enable

the Cisco Catalyst 4948-10GE to reload a new image from a TFTP server within seconds.

The Cisco Catalyst 4948-10GE delivers a comprehensive set of management tools to provide the visibility and control required for server switching.

Managed with CiscoWorks solutions and embedded CiscoWorks CiscoView, the Cisco Catalyst 4948-10GE can be configured and managed to

deliver device, VLAN, traffic, and policy management. These Web-based management tools offer numerous services, including software deployment

and quick isolation of error conditions.

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SOFTWARE CONFIGURATION OPTIONS

Table 1 describes the software configuration options for the Cisco Catalyst 4948-10GE.

Table 1. Software Configuration Options for the Cisco Catalyst 4948-10GE

Software Image Description

IP Base Image Standard Layer 3 image, including Routing Information Protocol Version 1 (RIPv1), RIPv2, static routes

Enterprise Services Image Enhanced Layer 3 image, including Open Shortest Path First (OSPF), Intermediate System-to-Intermediate

System (IS-IS), Enhanced Interior Gateway Routing Protocol (EIGRP), and Border Gateway Protocol (BGP)

AppleTalk, and Internetwork Packet Exchange (IPX) software routing. Also includes all SMI features.

Table 2 compares the Cisco Catalyst 4948 Switch to the Catalyst 4948-10GE Switch.

Table 2. Comparison Between Cisco Catalyst 4948 and Catalyst 4948-10GE

Feature and Description Cisco Catalyst 4948 Cisco Catalyst 4948-10GE

Layer 2–4 Performance 72 mpps and 96 Gbps 102 mpps and 136 Gbps

Uplink Optic Types 4 SFP optics Two X2 (10 GE) optics

Switching Capacity 96 Gbps 136 Gbps

Throughput 72 mpps 102 mpps

Multilayer Switching Full Layer 2–4 services and routing Full Layer 2–4 services and routing

Minimum Software Requirement Cisco IOS® Software Release 12.2(20)EWA

or later

Cisco IOS Software Release 12.2(25)EWA

or later

CPU 266 MHz 666 MHz

Synchronous Dynamic RAM (SDRAM) 256 MB 256 MB

Active VLANs 2048 2048

Multicast Entries • 28,000 (Layer 3)

• 16,000 (Layer 2)

• 28,000 (Layer 3)

• 16,000 (Layer 2)

Per VLAN Spanning Tree (PVST) and

VLAN IDs 4096 4096

Spanning Tree Protocol Instances 1500 1500

Switched Virtual Interfaces (SVIs) 2k 2k

PREDICTABLE PERFORMANCE AND SCALABILITY

The Cisco Catalyst 4948-10GE is optimized for multimedia applications with its advanced multicast support. It supports Protocol Independent

Multicast (PIM), Source Specific Multicast (SSM), and Pragmatic General Multicast (PGM), providing end users with additional scalability to

support multimedia applications. Also supported is Internet Engineering Task Force (IGMP) snooping in hardware, enhancing performance and

reducing network traffic by allowing a switch to dynamically add and remove hosts from a multicast group.

INTELLIGENT NETWORK SERVICES WITH QOS AND SOPHISTICATED TRAFFIC MANAGEMENT

The Cisco Catalyst 4948-10GE offers superior per-port quality of service (QoS) features to help ensure that network traffic is classified, prioritized,

and scheduled optimally to efficiently manage bandwidth-hungry multimedia, and time-sensitive and mission-critical applications. The Catalyst

4948-10GE can classify, police, and mark incoming packets, allowing the administrator to differentiate between traffic flows and enforce policies.

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Sharing, shaping, and strict-priority configurations determine scheduling of egress traffic. The Catalyst 4948-10GE also supports Dynamic Buffer

Limiting (DBL), a congestion-avoidance feature. For details about the QoS features (including DBL) on the Catalyst 4948-10GE, refer to the QoS

on Cisco Catalyst 4500 Series supervisor engines overview at:

http://www.cisco.com/en/US/partner/products/hw/switches/ps4324/prod_white_papers_list.html

FEATURES AT A GLANCE

Layer 2 Features

• Layer 2 hardware forwarding at 102 mpps

• Layer 2 switch ports and VLAN trunks

• IEEE 802.1Q VLAN encapsulation

• Inter-Switch Link (ISL) VLAN encapsulation

• Dynamic Trunking Protocol (DTP)

• VLAN Trunking Protocol (VTP) and VTP domains

• Support for 2048 VLANs per switch

• Per-VLAN Spanning Tree (PVST) and PVST Plus (PVST+)

• Spanning-tree PortFast and PortFast guard

• Spanning-tree UplinkFast and BackboneFast

• 802.1s

• 802.1w

• 802.3ad

• Spanning-tree root guard

• Cisco Discovery Protocol versions 1 and 2

• IGMP snooping versions 1, 2, and 3

• Cisco EtherChannel® technology, Cisco Fast EtherChannel technology, and Cisco Gigabit EtherChannel technology

• Port Aggregation Protocol (PAgP)

• Link Aggregation Control Protocol (LACP)

• Unidirectional link detection (UDLD) and aggressive UDLD

• 802.1q-in-802.1q (QinQ) in hardware

• Layer 2 protocol tunneling

• Multilayer Jumbo Frames (up to 9216 bytes)

• Baby Giants (up to 1600 bytes)

• Unidirectional Ethernet

• Storm control (formally known as broadcast and multicast suppression)

• Forced 10/100 autonegotiation

Layer 3 Features

• Hardware-based IP Cisco Express Forwarding routing at 102 mpps

• IP routing protocols: EIGRP, OSPF, RIP, and RIP2

• BGP4 and Multicast Border Gateway Protocol (MBGP)

• Nonstop Forwarding awareness

• Hot Standby Router Protocol (HSRP)

• Software routing of Internetwork Packet Exchange (IPX) and AppleTalk

• IS-IS routing protocol

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• IGMP v1, v2, and v3

• IGMP filtering on access and trunk ports

• IP Multicast routing protocols: PIM, SSM, and Distance Vector Multicast Routing Protocol (DVMRP)

• Pragmatic General Multicast (PGM)

• Cisco Group Multicast Protocol server

• Full Internet Control Message Protocol (ICMP) support

• ICMP Router Discovery Protocol

• Policy-based routing (PBR)

• Virtual Route Forwarding lite (VRF-lite)

• IPv6 (software switched)

• OSPF fast convergence

Sophisticated QoS and Traffic Management

• Per-port QoS configuration

• Support for four queues per port

• Strict priority queuing

• IP differentiated services code point (DSCP)

• Classification and marking based on IP type of service (ToS) or DSCP

• Classification and marking based on full Layer 3 and Layer 4 headers

• Input and output policing based on Layer 3 and Layer 4 headers

• Support for 512 policers on ingress and 512 policers on egress

• Shaping and sharing output queue management

• DBL—congestion-avoidance feature

• No performance penalty for granular QoS functions

• Per-port, per-vlan QoS

Predictable Performance

• 136 Gbps switching fabric

• Layer 2 hardware forwarding at 102 mpps

• Layer 3 hardware-based IP Cisco Express Forwarding routing at 102 mpps

• Layer 4 TCP/User Datagram Protocol (UDP) hardware-based filtering at 102 mpps

• No performance penalty with advanced Layer 3 and Layer 4 services enabled

• Software-based learning at a sustained rate of 3000 hosts per second

• Support for 55,000 unicast and 16000 multicast MAC addresses

• Support for 32,000 entries in routing table (shared between unicast and multicast)

• Scalability to 2000 virtual ports (VLAN port instances)

• Bandwidth aggregation up to 40 Gbps using Cisco Gigabit Ethernet EtherChannel technology

• Hardware-based multicast management

• Hardware-based ACLs, router ACLs (RACLs), VLAN ACLs

Comprehensive Management

• Manageable through Cisco Network Assistant

• Single console port and single IP address to manage all system features

• Software configuration management, including local and remote storage

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• Manageable through CiscoWorks Windows network-management software on a per-port and per-switch basis, providing a common management

interface for Cisco routers, switches, and hubs

• SNMPv1, v2, and v3 instrumentation, delivering comprehensive in-band management

• CLI-based management console to provide detailed out-of-band management

• Remote Monitoring (RMON) software agent to support four RMON groups (history, statistics, alarms, and events) for enhanced traffic

management, monitoring, and analysis

• Support for all nine RMON groups through the use of a Cisco SwitchProbe® analyzer (Switched Port Analyzer [SPAN]) port, which permits

traffic monitoring of a single port, a group of ports, or the entire switch from a single network analyzer or RMON probe

• Analysis support, including ingress port, egress port, and VLAN SPAN

• Layer 2 traceroute

• Remote SPAN (RSPAN)

• Cisco SmartPort macros

• SPAN ACL filtering

• Dynamic Host Configuration Protocol (DHCP) client autoconfiguration

• Enhanced SNMP MIB support

• HTTPS

• Time Domain Reflectometry (TDR)

Advanced Security

• TACACS+ and RADIUS, which help enable centralized control of the switch and restrict unauthorized users from altering the configuration

• Standard and extended ACLs on all ports

• 802.1x user authentication (with VLAN assignment, voice VLAN, port security, guest VLAN, private guest VLAN, private VLAN, RADIUS

Supplied Session Timeout extensions)

• 802.1x accounting

• 802.1x authentication failure

• 802.1x Private VLAN assignment

• 802.1x Private Guest VLAN

• 802.1x Radius-supplied time out

• Trusted boundary

• Router ACLs (RACLs) on all ports (no performance penalty)

• VLAN ACLs (VACLs)

• Port ACLs (PACLs)

• Private VLANs (PVLANs) on access and trunk ports

• DHCP snooping

• DHCP Option 82

• DHCP Option 82 insertion

• DHCP Option 82 Pass Through

• Port security

• Sticky port security

• SSHv1 and SSHv2

• VLAN Management Policy Server (VMPS) client

• Unicast MAC filtering

• Unicast port flood blocking

• Dynamic Address Resolution Protocol (ARP) inspection

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• IP source guard

• Community Private VLANs

• Trunk Port Security

TECHNICAL SPECIFICATIONS

Management

• CiscoWorks LMS; includes CiscoWorks Resource Manager Essentials

• CiscoView

• Cisco Network Assistant

• SNMPv1, v2, and v3

• RMON I and II

• RFC 1213-MIB (MIB II)

• UDP-MIB

• TCP-MIB

• CISCO-FLASH-MIB

• CISCO-IMAGE-MIB

• RFC 2233 (IF-MIB)

• CISCO-CONFIG-MAN-MIB

• CISCO-MEMORY-POOL

• CISCO-CDP-MIB

• RMON-MIB lite (RFC 1757)

• RMON2-MIB lite (RFC 2021)

• HC-RMON-MIB

• SMON-MIB

• ENTITY-MIB (V1-RFC 2037) (V2- RFC 2737)

• CISCO-PROCESS-MIB

• CISCO-CONFIG-COPY-MIB

• CISCO-ENTITY-EXT-MIB

• CISCO-ENTITY-ASSET-MIB

• CISCO-ENTITY-FRU-CONTROL-MIB

• CISCO-ENTITY-SENSOR-MIB

• CISCO-ENVMON-MIB

• BRIDGE-MIB (RFC 1493)

• CISCO-PAGP-MIB

• CISCO-PRIVATE-VLAN-MIB

• CISCO-STP-EXTENSIONS-MIB

• CISCO-VLAN-MEMBERSHIP-MIB

• CISCO-VLAN-IFTABLE-RELATIONSHIP-MIB

• IGMP-MIB

• PIM-MIB

• OSPF-MIB

• CISCO-ENTITY-VENDORTYPE-OID-MIB

• CISCO-SYSLOG-MIB

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• BGP4-MIB

• CISCO-BULK-FILE-MIB

• CISCO-CLASS-BASED-QOS-MIB

• CISCO-FTP-CLIENT-MIB

• CISCO-HSRP-MIB

• CISCO-IGMP-FILTER-MIB

• CISCO-IPMROUTE-MIB

• CISCO-PORT-SECURITY-MIB

• CISCO-RMON-CONFIG-MIB

• CISCO-VTP-MIB

• ETHERLIKE-MIB

• EXPRESSION-MIB

• CISCO-PORT-STORM-CONTROL-MIB

• IS-IS MIB

• RIP SNMP MIB

Industry Standards

• Ethernet—IEEE 802.3 and 10BASE-T

• Fast Ethernet—IEEE 802.3u, 100BASE-TX, and 100BASE-FX

• Gigabit Ethernet—IEEE 802.3z and 802.3ab

• IEEE 802.1D Spanning Tree Protocol

• IEEE 802.1w rapid reconfiguration of spanning tree

• IEEE 802.1s multiple VLAN instances of spanning tree

• IEEE 802.3ad LACP

• IEEE 802.1p class-of-service (CoS) prioritization

• IEEE 802.1Q VLAN

• IEEE 802.1x user authentication

• X2 support

• RMON I and II standards

Indicator and Port Specifications

• System status—Green (operational); red (faulty)

• Console—RJ-45 female

• Reset (switch recessed protected)

• Uplinks—Link and active

• Image management port—10/100BASE-TX (RJ-45 female) data terminal equipment (DTE); green (good); orange (disabled); off (not connected)

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Supported X2 Optics

Table 3 lists the X2 optics supported by the Cisco Catalyst 4948-10GE.

Table 3. X2 Optics Supported by Cisco Catalyst 4948-10GE

Type Maximum Distance over Specified Medium

LR 10 km on single-mode fiber (SMF) (G.652)

CX4 Up to 15m on IBX4 cable

LX4 300m on multimode fiber (MMF)

SR 26m on MMF

ER 40 km on SMF*

* Available in Q4 2005

Power-Supply Specifications

The Cisco Catalyst 4948-10GE offers a choice of 300-watt (W) AC or DC power supplies. The switch can operate with one power supply present.

When two power supplies are installed, the switch shares the power load between the two supplies (Table 4).

Table 4. AC and DC Power-Supply Specifications

300W AC 300W DC

Input Current • 4A at 100V

• 2A at 240V

8A at –48 to –60V

Output Current 25A at 12 VDC 25A @ 12 VDC

Weight Weight 2.0 kg Weight 2.0 kg

Heat Dissipation 1023 BTU/hr 1023 BTU/hr

Switch Dimensions

• Width: 17.290 inches (43.9166 centimeters [cm])

• Depth: 16.14 inches (40.9956 cm)

• Height: 1.712 inches (4.445 cm)

• Weight: 16.5 pounds (7.48 kilograms [kg]) with one power supply

Software Requirements

The Cisco Catalyst 4948-10GE is supported only in Cisco IOS Software and is not supported in the Cisco Catalyst Operating System Software

(CatOS). The minimum software version is Cisco IOS Software Release 12.2(25)EWA or later.

Environmental Conditions

• Operating temperature: 32º to 104ºF (0º to 40ºC)

• Storage temperature: –40º to 167ºF (–40º to 75ºC)

• Relative humidity: 10 to 90 percent, noncondensing

• Operating altitude: –60 to 2000m

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Regulatory Standards Compliance

Table 5 lists the Cisco Catalyst 4948-10GE regulatory standards compliance.

Table 5. Regulatory Standards Compliance for Cisco Catalyst 4948-10GE

Specification Description

Regulatory Compliance Products bear CE Marking, indicating compliance with the 89/336/EEC and 73/23/EEC directives, which

include the following safety and EMC standards.

Safety • UL 60950-1

• EN 60950-1

• AS/NZS 60950

• IEC 60825-2

• EN 60825-2

• CAN/CSA-C22.2 No. 60950-1

• IEC 60950-1

• IEC 60825-1

• EN 60825-1

• 21 CFR 1040

EMC • FCC Part 15 (CFR 47) Class A

• EN55022 Class A

• AS/NZS 3548 Class A

• EN55024

• EN50082-1

• EN61000-3-3

• ICES-003 Class A

• CISPR22 Class A

• VCCI Class A

• ETS300 386

• EN61000-3-2

Table 6 lists the industry EMC, safety, and environmental standards for the Cisco Catalyst 4948-10GE.

Table 6. Industry EMC, Safety, and Environmental Standards

Specification Description

Network Equipment Building

Standards (NEBS) • GR-63-Core NEBS Level 3 (pending)

• GR-1089-Core NEBS Level 3 (pending)

ETSI • ETS 300 019 Storage Class 1.1(pending)

• ETS 300 019 Transportation Class 2.3 (pending)

• ETS 300 019 Stationary Use Class 3.1(pending)

Table 7 lists ordering information for the Cisco Catalyst 4948-10GE.

Table 7. Ordering Information

Product Number Description

WS-C4948-10GE-S Cisco Catalyst 4948-10GE, IP Base Image (RIP, static routes,), one AC power supply, fan tray

WS-C4948-10GE-E Cisco Catalyst 4948-10GE, Enterprise Services Image (OSPF, EIGRP, IS-IS, BGP, IPX, AppleTalk), one

AC power supply, fan tray

WS-C4948-10GE Cisco Catalyst 4948-10GE, optional software image, optional power supplies, fan tray

S49L3K9-12225EWA(=) SMI: RIP, static routes, IPX, AppleTalk, Triple Digital Encryption Standard (3DES) image

S49L3-12225EWA(=) SMI: RIP, static routes, IPX, AppleTalk

S49L3EK9-12225EWA(=) EMI: OSPF, IS-IS, EIGRP, BGP 3DES image

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Product Number Description

S49L3E-12225EWA(=) EMI: OSPF, IS-IS, EIGRP, BGP

PWR-C49-300AC(=) Cisco Catalyst 4900 300W AC power supply

PWR-C49-300AC/2 Cisco Catalyst 4900 300W AC power supply, redundant

PWR-C49-300DC(=) Cisco Catalyst 4900 300W DC power supply

PWR-C49-300DC/2 Cisco Catalyst 4900 300W DC power supply, redundant

WS-X4991= Cisco Catalyst 4900 fan tray (spare)

C4948-ACC-KIT= Spare rack-mount and cable guide

C4948-BKT-KIT= C4900 front- and rear-mount brackets

Power Cable Options

CAB-7KAC AC power cord, North America

CAB-7KACA AC power cord (Australia)

CAB-7KACE AC power cord (Europe)

CAB-7KACI AC power cord CD12 (Italy)

CAB-7KACR AC power cord (Argentina)

CAB-7KACSA AC power cord (South Africa)

CAB-7KACU AC power cord (United Kingdom)

CAB-7KACSXX AC power cord (Switzerland)

X2 Options

X2-10GB-LR 10GB long-reach (LR) module

X2-10GB-CX4 10GB CX4 module

X2-10GB-LX4 10GB LX4 module

X2-10GE-SR 10GB short-reach (SR) module

X2-10GB-ER 10GB extended-reach (ER) module**

** Available in Q4 2005

WARRANTY

The warranty for the Cisco Catalyst 4948-10GE is a 1-year limited hardware warranty; it includes hardware replacement with a 10-day turnaround

from receipt of a return materials authorization (RMA).

CISCO TECHNICAL SUPPORT SERVICES

Cisco Technical Support Services help to ensure that your products from Cisco Systems® operate efficiently, remain highly available, and benefit

from current system software to assist you in effectively managing your network service while controlling operational costs.

Cisco Technical Support Services (Tables 8 and 9) provide significant benefits that go beyond what is offered under the Cisco warranty policy.

Services available under a Cisco SMARTnet® service contract that are not covered under a warranty include the following:

• Latest software updates

• Rapid replacement of hardware in next-day, 4-hour, or 2-hour dispatch options

• Ongoing technical support through Cisco Technical Assistance Center (TAC)

• Registered access to http://www.cisco.com

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Table 8. Cisco Technical Support Services—Components

Service Feature Benefits

Software Support Software support offers maintenance and minor and major updates for licensed feature sets.

Downloading new maintenance releases, patches, or updates of Cisco IOS Software helps to enhance

and extend the useful life of Cisco devices. Through major software updates, it is possible to extend the

life of equipment and maximize application technology investments by:

• Adding new functions that, in many cases, require no additional hardware investment

• Increasing the performance of current functions

• Enhancing network or application availability, reliability, and stability

Cisco TAC Support With more than 1000 highly trained customer support engineers, 390 CCIE® experts, and access to

13,000 research and development engineers, Cisco TAC complements your in-house staff with a high

level of knowledge in data-, voice-, and video-communications networking technology. Its sophisticated

call-routing system quickly routes calls to the correct technology personnel. The Cisco TAC is available

24 hours a day, 365 days a year.

Cisco.com This award-winning Web site provides 24-hour access to an extensive collection of online product and

technology information, interactive network management and troubleshooting tools, and knowledge-

transfer resources that can help customers reduce costs by increasing staff self-sufficiency and

productivity.

Advance Hardware Replacement Advance-replacement and onsite field-engineer options supply fast access to replacement hardware and

field resources for installing hardware, minimizing the risk of potential network downtime.

Table 9. Technical Support Services—Competitive Differentiators

Feature Benefits

Worldwide Virtual Lab This extensive lab of Cisco equipment and Cisco IOS Software releases provides an invaluable

engineering resource and knowledge base for training, product information, and recreation and testing of

selected network issues to help decrease time to resolution.

Cisco TAC Training

• “Boot Camps”

• Tech Calls

• Tech Forums

Cisco is committed to providing customers the latest in technology support. These Cisco TAC training

programs assist customers in case avoidance as well as provide knowledge transfer of Cisco networking

expertise.

Cisco Live A powerful suite of Internet-enabled tools with firewall-friendly features, these secure, encrypted Java

applets can turn a simple phone call into an interactive collaboration session, allowing a customer and

Cisco TAC support engineer to work together more effectively.

Global Logistics This feature delivers award-winning, worldwide hardware-replacement support with 650 depots, covering

120 countries, at a US$2.3 billion investment in inventory, taking advantage of 10,000 onsite field

engineers.

Cisco IOS Software Cisco IOS Software employs 100 discrete technologies with more than 2000 features. Each year 400

new features are added. Cisco IOS Software is installed in more than 10 million devices and is running

on more than 10,000 networks worldwide. It operates on the world’s largest IPv6 and VoIP networks and

in all major service provider networks worldwide.

FOR MORE INFORMATION

To learn more about how you can take advantage of Cisco Technical Support Services, talk to your Cisco representative or visit Cisco Technical

Support Services at http://www.cisco.com/en/US/products/svcs/ps3034/ps2827/serv_group_home.html.

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Page 13 of 14

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Fax: 31 0 20 357 1100

Americas Headquarters

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Tel: 408 526-7660

Fax: 408 527-0883

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Tel: +65 6317 7777

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Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on

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registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between

Cisco and any other company. (0502R) 205389.W_ETMG_CC_9.05

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Cisco Systems 4948 Data Sheet 0900aecd80324d3bpdf

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