Cisco Systems 7970 Users Manual Unified IP Phone Series Guide And Quick Reference For Communications Manager 6.1 (SCCP SIP)

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2015-01-05

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Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Cisco Unified IP Phone 7970 Series

Phone Guide for Cisco Unified

Communications Manager 6.1

(SCCP and SIP)

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are

registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates

in the United States and certain other countries. All other trademarks

mentioned in this document or Website are the property of their respective

owners. The use of the word partner does not imply a partnership relationship

between Cisco and any other company. (0705R)

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QUICK REFERENCE

Cisco Unified IP Phone

7970 Series for

Cisco Unified

Communications

Manager 6.1

(SCCP and SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Softkey Definitions

AbbrDial Dial using a speed dial index

number

Answer Answer a call

Back Return to the previous Help topic

Barge Add yourself to a call on a shared

line

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

CFwdALL Setup/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

the cursor when using EditDial

Details

(SCCP only)

Open the Details record for a

multiparty call in the Missed Calls

and Received Calls logs

Dial Dial a phone number

DirTrfrs

(SCCP only)

Transfer two calls to each other

DND Turn on/off Do Not Disturb

(DND)

EditDial Edit a number in a call log

EndCall Disconnect the current call or the

current intercom call

Erase Reset settings to their defaults

Exit Return to the previous screen

Common Phone Tasks

View online help on

phone

Press .

Place a call Go off-hook before or

after dialing a number.

Redial a number Press Redial.

Switch to handset

during a call

Pick up the handset.

Switch to speaker or

headset during a call

Press or , then

hang up the handset.

Mute your phone Press .

Use your call logs Press to choose a

call log. To dial, highlight

a listing and go off-hook.

Edit a number Press EditDial, << or >>.

Hold/resume a call Press Hold or Resume.

Transfer call to new

number

Press Transfer, enter the

number, then press

Transfer again.

Place an intercom call Press intercom button,

enter a number if

necessary, and speak after

you hear the tone.

Start a standard (ad

hoc) conference call

Press more > Confrn, dial

the participant, then press

Confrn again.

GPickUp Answer a call ringing in another

group

iDivert Send or redirect a call to a voice

message system

Join

(SCCP only)

Join together existing calls to

create a conference

Links View related Help topics

Main Display the Help main menu

MeetMe Host a Meet-Me conference call

more Display additional softkeys

New Call Make a new call

OPickUp Answer a call ringing in an

associated group

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the system

administrator

Redial Redial the most recently dialed

number

Remove Remove a conference participant

Resume Resume a call on hold

RMLstC Drop the last party added to a

conference call

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Transfer Transfer a call

Update Refresh content

VidMode

(SCCP only)

Choose a video display mode

<< Delete entered characters

>> Move through entered characters

Phone Screen Icons

Line and Call Status

Call Forwarding enabled

Call on hold

Connected call

Incoming call

Off-hook

On-hook

Shared line in use

Message waiting

Authenticated call

Encrypted call

Busy line in a speed-dial, call log, or

directory listing (BLF feature)

Idle line in a speed-dial, call log, or

directory listing (BLF feature)

Speed-dial, call log, or directory

listing (line status unknown)

Line in Do Not Disturb (BLF feature)

Idle intercom line

One-way intercom call

Two-way intercom call

Audio or Video Mode

Handset in use

Headset in use

Speakerphone in use

Video enabled (SCCP only)

Feature Access

Feature assigned to button

Mobility assigned to button

Hold assigned to button

Conference assigned to button

Transfer assigned to button

Phone service URL assigned to

button

URL entry in a call log is ready to

edit (SIP only)

Option selected

Feature enabled

Button Icons

Messages

Services

Help

Directories

Settings

Volume

Speaker

Mute

Headset

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 iii

Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 2

Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2

Safety and Performance Information 2

Cisco Product Security Overview 3

Accessibility Features 3

Connecting Your Phone 4

An Overview of Your Phone 7

Understanding Buttons and Hardware 7

Understanding Lines vs. Calls 9

Understanding Line and Call Icons 10

Understanding Touchscreen Features 10

Choosing Touchscreen Items 12

Cleaning and Maintaining the Touchscreen 12

Understanding Feature Buttons and Menus 13

Accessing the Help System on Your Phone 13

Understanding Feature Availability 14

Understanding SIP vs. SCCP 15

Basic Call Handling 16

Placing a Call—Basic Options 16

Placing a Call—Additional Options 17

Answering a Call 18

Ending a Call 20

Using Hold and Resume 20

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Using Mute 21

Switching Between Multiple Calls 21

Switching an In-Progress Call to Another Phone 22

Viewing Multiple Calls 22

Transferring Calls 23

Sending a Call to a Voice Message System 24

Forwarding Calls to Another Number 24

Using Do Not Disturb 25

Making Conference Calls 26

Using Conference Features 26

Using Conference 27

Using Join 28

Using cBarge 29

Using Meet-Me 29

Viewing or Removing Conference Participants 30

Placing or Receiving Intercom Calls 30

Advanced Call Handling 32

Speed Dialing 32

Picking Up a Redirected Call on Your Phone 33

Storing and Retrieving Parked Calls 34

Logging Out of Hunt Groups 35

Using a Shared Line 35

Understanding Shared Lines 35

Using Barge to Add Yourself to a Shared-Line Call 36

Understanding Barge Features 36

Using Barge Features 37

Preventing Others from Viewing or Barging a Shared-Line Call 37

Using BLF to Determine a Line State 38

Making and Receiving Secure Calls 38

Tracing Suspicious Calls 39

Prioritizing Critical Calls 39

Using Cisco Extension Mobility 41

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 v

Managing Business Calls Using a Single Phone Number 41

Using a Handset, Headset, and Speakerphone 44

Obtaining a Headset 45

Using AutoAnswer 45

Changing Phone Settings 46

Customizing Rings and Message Indicators 46

Customizing the Touchscreen 47

Using Call Logs and Directories 48

Using Call Logs 48

Directory Dialing 50

Using Corporate Directory on Your Phone 50

Using Personal Directory on Your Phone 51

Accessing Voice Messages 54

Using the User Options Web Pages 55

Accessing Your User Options Web Pages 55

Configuring Features and Services on the Web 56

Using Personal Directory on the Web 56

Using Your Personal Address Book on the Web 56

Configuring Fast Dials on the Web 57

Using the Address Book Synchronization Tool 58

Setting Up Speed Dials on the Web 58

Setting Up Phone Services on the Web 59

Controlling User Settings on the Web 60

Controlling Line Settings on the Web 61

Setting Up Phones and Access Lists for Mobile Connect 63

Using Cisco WebDialer 65

Understanding Additional Configuration Options 67

Troubleshooting Your Phone 69

General Troubleshooting 69

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Viewing Phone Administration Data 70

Using the Quality Reporting Tool 70

Cisco One-Year Limited Hardware Warranty Terms 71

Index 73

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 1

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it

completely for a solid understanding of your phone’s capabilities or refer to the table below for

pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See Safety and Performance Information, page 2.

Connect your phone See Connecting Your Phone, page 4.

Use your phone after it is installed Start with An Overview of Your Phone, page 7.

Learn what the button lights mean See Understanding Buttons and Hardware, page 7.

Learn about the touchscreen See Understanding Touchscreen Features, page 10.

Make calls See Placing a Call—Basic Options, page 16.

Put calls on hold See Using Hold and Resume, page 20.

Mute calls See Using Mute, page 21.

Transfer calls See Transferring Calls, page 23.

Make conference calls See Making Conference Calls, page 26.

Set up speed dialing See Speed Dialing, page 32.

Share a phone number See Using a Shared Line, page 35.

Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 44.

Change the ring volume or tone See Changing Phone Settings, page 46.

View your missed calls See Using Call Logs, page 48.

Listen to your voice messages See Accessing Voice Messages, page 54.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

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Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this

URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials

(SCCP phones only)

Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic

calling features. You can access eLearning tutorials online (for several phone models) from your

personal computer. Look for the eLearning tutorial (English only) for your phone model in the

documentation list at the following location:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your

Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.

If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not

function until power is restored. In the case of a power failure or disruption, you may need to reset or

reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against

unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones

or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take

one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 3

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality

of external devices, cables, and connectors. The system will perform adequately when suitable devices

are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws

governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors

and users are responsible for compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local

laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please

Accessibility Features

A list of accessibility features is available upon request.

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Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP

telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

113951

AUX

10/100/1000 SW 10/100/1000 PC

DC48V

1DC adaptor port (DC48V) 6Handset port

2AC-to-DC power supply 7Headset port

3AC power cord 8External speaker port

4Network port (10/100

1. Your phone may show 10/100/1000.

1SW) 9Microphone port

5Access port (10/1001 PC) 10 Footstand button

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 5

Removing the Hookswitch Clip (Required)

Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed,

the hookswitch lifts slightly when you pick up the handset.

185165

Adjusting the Handset Rest (Optional)

Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will

ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

1 2 3

1Set the handset aside and pull the square plastic tab from the handset rest.

2Rotate the tab 180 degrees.

3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Adjusting the Footstand (Optional)

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

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Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to

auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used

either for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system

administrator, and follow the voice prompts. You might need to enter your entire extension, including

the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset Information

To use a headset, connect it to the headset port on the back of your phone.

Although Cisco Systems performs some internal testing of third-party headsets for use with the

Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.

Because of the inherent environmental and hardware inconsistencies in the locations where

Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all

environments. Cisco recommends that customers test the headsets that work best in their environment

before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear

an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened

against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of

these devices and their proximity to other devices such as cell phones and two-way radios, some audio

noise may still occur.

The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone

is the potential for an audible hum. This hum can either be heard by the remote party or by both the

remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds

can be caused by a range of outside sources, for example, electric lights, being near electric motors,

large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using

a local power cube or power injector.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must

sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot

guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the

sites listed below have been reported to perform well with Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer’s responsibility to test this equipment in their own

environment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com

http://www.jabra.com

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 7

An Overview of Your Phone

Your 7970 Series Cisco Unified IP Phone is a full-feature telephone that provides voice communication

over the same data network that your computer uses, allowing you to place and receive phone calls,

put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your 7970 Series Cisco Unified IP Phone can provide

enhanced productivity features that extend your call-handling capabilities. Depending on

configuration, your phone supports:

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your User Options web pages.

• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the graphic table below to identify buttons and hardware on your phone.

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Item Description For more information, see...

1Programmable

buttons

Depending on configuration, programmable

buttons provide access to:

• Phone lines and intercom lines (line

buttons)

• Speed-dial numbers (speed-dial buttons,

including the BLF speed-dial feature)

• Web-based services (for example, a

Personal Address Book button)

• Call features (for example, a Privacy,

Hold, or Transfer button)

Buttons illuminate to indicate status:

Green, steady—Active call or

two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use,

one-way intercom call, DND

active, or logged into Hunt Group

Amber, flashing—Incoming call or

reverting call

Red, steady—Remote line in use

(shared line or BLF status)

• Understanding

Touchscreen Features,

page 10

• Basic Call Handling,

page 16

• Speed Dialing, page 32

• Using a Shared Line,

page 35

• Using BLF to

Determine a Line State,

page 38

• Placing or Receiving

Intercom Calls, page 30

2Footstand button Allows you to adjust the angle of the phone

base.

Adjusting the Footstand

(Optional), page 5

3Display button Awakens the touchscreen from sleep mode or

disables it for cleaning.

No color—Ready for input

Green flashing—Disabled

Green steady—Sleep mode

Cleaning and Maintaining

the Touchscreen, page 12

4Messages button Auto-dials your voice message service (varies

by service).

Accessing Voice Messages,

page 54

5Directories button Opens/closes the Directories menu. Use it to

access call logs and directories.

Using Call Logs, page 48

6Help button Activates the Help menu. Accessing the Help System

on Your Phone, page 13

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 9

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

• Lines—Each corresponds to a directory number or intercom number that others can use to call

you. Your phone can support up to eight lines. To see your phone lines, look at the right side of

your touchscreen. You have as many lines as you have directory numbers and phone line icons .

• Calls—Each line can support multiple calls. By default, your phone supports four connected calls

per line, but your system administrator can adjust this number according to your needs. Only one

call can be active at any time; other calls are automatically placed on hold.

7Settings button Opens/closes the Settings menu. Use it to

change touchscreen and ring settings.

Changing Phone Settings,

page 46

8Services button Opens/closes the Services menu. Using the User Options

Web Pages, page 55

9Volume button Controls the handset, headset, and

speakerphone volume (off-hook) and the

ringer volume (on-hook).

Using a Handset, Headset,

and Speakerphone, page 44

10 Speaker button Toggles the speakerphone on or off. When

the speakerphone is on, the button is lit.

Using a Handset, Headset,

and Speakerphone, page 44

11 Mute button Toggles the microphone on or off. When the

microphone is muted, the button is lit.

Using Mute, page 21

12 Headset button Toggles the headset on or off. When the

headset is on, the button is lit.

Using a Handset, Headset,

and Speakerphone, page 44

13 Navigation button Allows you to scroll through menus and

highlight items. When the phone is on-hook,

displays phone numbers from your Placed

Calls log.

Using Call Logs, page 48

14 Keypad Allows you to dial phone numbers, enter

letters, and choose menu items.

Basic Call Handling,

page 16

15 Softkey buttons Each activates a softkey option (displayed on

your touchscreen).

Understanding Touchscreen

Features, page 10

16 Handset light strip Indicates an incoming call or new voice

message.

Accessing Voice Messages,

page 54

17 Touchscreen Shows phone features. Understanding Touchscreen

Features, page 10

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Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state.

Icon Line or call state Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are connected to the other party.

Ringing call A call is ringing on one of your lines.

Call on hold You have put the call on hold. See Using Hold and Resume, page 20.

Remote-in-use Another phone that shares your line has a connected call. See Using

a Shared Line, page 35.

Reverting call A holding call is reverting to your phone. See Using Hold and

Resume, page 20.

Authenticated call See Making and Receiving Secure Calls, page 38.

Encrypted call See Making and Receiving Secure Calls, page 38.

Idle line (BLF) See Using BLF to Determine a Line State, page 38.

Busy line (BLF) See Using BLF to Determine a Line State, page 38.

Line in Do Not

Disturb (BLF)

See Using BLF to Determine a Line State, page 38.

Idle Intercom line The intercom line is not in use. See Placing or Receiving Intercom

Calls, page 30.

One-way intercom

call

The intercom line is sending or receiving one-way audio. See Placing

or Receiving Intercom Calls, page 30.

Two-way intercom

call

The recipient pressed the intercom line to activate two-way audio

with the caller. See Placing or Receiving Intercom Calls, page 30.

Understanding Touchscreen Features

This is what your main touchscreen might look like with active calls and several feature menus open.

1Primary phone

line

Displays the phone number (directory number) for your primary phone line.

2Programmable

button

indicators

Programmable buttons can serve as phone line buttons, intercom line

buttons, speed-dial buttons, phone service buttons, or phone feature buttons.

Icons and labels indicate how these buttons are configured. For an icon

reference, see the “Phone Screen Icons” section in the Quick Reference Card at

the front of this guide.

3Softkey labels Each displays a softkey function. Softkey labels are touch-sensitive.

4Status line Displays audio mode icons, status information, and prompts.

5Call activity

area

Displays current calls per line, including caller ID, call duration, and call state

for the highlighted line (standard view). Items in this area are touch-sensitive.

See Understanding Line and Call Icons, page 10, and Viewing Multiple Calls,

page 22.

6Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed.

7Feature tabs Each indicates an open feature menu. Tabs are touch-sensitive. See

Understanding Feature Buttons and Menus, page 13.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 11

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Choosing Touchscreen Items

There are three ways to choose items on your phone’s touchscreen.

To choose a

touchscreen item... Do this...

By touch Press (or tap) touch-sensitive items on the touchscreen with your fingertip.

Use only your fingertip to press the touchscreen, as using any other objects

could damage the display. Be aware that pressing a phone number can cause the

phone to dial the number.

By item number Press the corresponding number on your keypad. For example, press 4 to

choose the fourth item in a menu.

By scrolling Press the Navigation button to highlight an item. Press a softkey to finish the

action, or tap the item on the touchscreen with your fingertip.

Cleaning and Maintaining the Touchscreen

You can use the Display button to disable and enable the touchscreen. The Display button

illuminates to indicate changes in touchscreen status:

Green, steady—Touchscreen is in sleep mode

Green, flashing—Touchscreen is disabled

If you want to... Then...

Disable the touchscreen

for cleaning

Press and hold for more than one second. flashes.

The screen remains disabled for about a minute, unless you enable it.

Enable the touchscreen

(after disabling it)

Press (flashing) and hold for more than one second.

Wake the touchscreen

from sleep mode

Press the touchscreen or any button, or lift the handset.

After a period of inactivity (determined by your system administrator),

the touchscreen enters sleep mode to save power. In this mode, the

touchscreen appears blank and remains lit.

Caution Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on

the phone, as they can contaminate phone components and cause failures.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 13

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to... Then...

Open or close a feature

Press a feature button:

Messages

Services

Help

Directories

Settings

Scroll through a list or

Press the Navigation button.

Go back one level in a

feature menu

Press Exit. Pressing Exit from the top level of a menu closes the menu.

Switch between open

feature menus

Press a feature tab on your touchscreen. Each feature menu has a

corresponding tab. The tab is visible when the feature menu is open.

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the touchscreen.

If you want to... Then...

View the main menu Press on your phone and wait a few seconds for the menu to display.

Main menu topics include:

• About Your Cisco Unified IP Phone—Details about your phone

• How do I...?—Procedures for common phone tasks

• Calling Features—Descriptions and procedures for calling features

Learn about a softkey

or button

Press , then quickly press a softkey or button.

Learn about a menu item Press , then quickly press the menu item on the touchscreen. Or, press

twice quickly with the menu item highlighted.

Get help using Help Press . After a second or two, press again, or choose Help from

the main menu.

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Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be

available to you or might work differently on your phone. Contact your support desk or system

administrator for information about feature operation or availability.

You can access many features either by using a softkey or by pressing a line button. You can configure

some features but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature Softkey Line Button Label and Icon

Call Back CallBack CallBack

Call Forward CFwdALL Forward All

Call Park Park Park

Call PickUp PickUp PickUp

Conference Confrn Conference

Conference List ConfList Conference List

Do Not Disturb DND Do Not Disturb

End Call EndCall End Call

Group Pickup GPickUp Group PickUp

Hold Hold Hold

Hunt Group HLog Hunt Group

Malicious Call Identification MCID Malicious Call ID

Meet Me Conferencing MeetMe MeetMe

Mobility Mobility Mobility

New Call New Call New Call

Other PickUp OPickUp Other PickUp

Quality Reporting Tool QRT Quality Reporting Tool

Redial Redial Redial

Remove Last Conference

Party

RmLstC Remove Last Participant

Transfer Transfer Transfer

Video Mode Command VidMode Video

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 15

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation

Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this

configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are

protocol-specific. To learn which protocol your phone is using, you can ask your system administrator

or you can choose > Model Information > Call Control Protocol on your phone.

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Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability

can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

If you want to... Then...

For more information,

see...

Place a call using the handset Pick up the handset and enter a number. An Overview of Your

Phone, page 7

Place a call using the

speakerphone

Press and enter a number. Using a Handset,

Headset, and

Speakerphone, page 44

Place a call using a headset Press and enter a number. Or, if

is lit, press New Call and enter a number.

Using a Handset,

Headset, and

Speakerphone, page 44

Redial a number Press Redial to dial the last number, or

press the Navigation button (with the

phone idle) to see your Placed Calls.

Using Call Logs, page 48

Place a call while another call

is active (using the same line)

1. Press Hold.

2. Press New Call.

3. Enter a number.

Using Hold and Resume,

page 20

Dial from a call log 1. Choose > Missed Calls,

Received Calls, or Placed Calls.

2. Press the listing on the touchscreen.

Using Call Logs, page 48

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook

by lifting the handset, pressing the number on the touchscreen, or pressing Dial, , or .

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying

matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a

number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

• If you make a mistake while dialing, press << to erase digits.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 17

• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system

administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your

system administrator for more information about these additional options.

If you want to... Then... For more information, see...

Place a call while another

call is active (using a

different line)

1. Press for a new line. The first call

is automatically placed on hold.

2. Enter a number.

Using Hold and Resume,

page 20

Speed dial a number Do one of the following:

• Press (a speed-dial button).

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

Speed Dialing, page 32

Dial from a corporate

directory on your phone

1. Choose > Corporate

Directory (name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off-hook.

Using Call Logs, page 48

Dial from a corporate

directory on your personal

computer using

Cisco WebDialer

1. Open a web browser and go to a

WebDialer-enabled corporate

directory.

2. Click the number that you want to

dial.

Using Cisco WebDialer,

page 65

Use Cisco CallBack to

receive notification when a

busy or ringing extension is

available

1. Press CallBack while listening to the

busy tone or ring sound.

2. Hang up. Your phone alerts you

when the line is free.

3. Place the call again.

Your system administrator

See if a line associated with

a speed-dial, call record, or

directory listing is busy

before placing a call to that

line

Look for Busy Lamp Field indicators. Using BLF to Determine a

Line State, page 38

Make a priority

(precedence) call (SCCP

phones only)

Enter the MLPP access number, then

enter a phone number.

Prioritizing Critical Calls,

page 39

18 OL-14682-01

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your

phone.

Dial from a Personal

Address Book (PAB) entry

1. Choose > Personal

Directory to log in.

2. Choose Personal Address Book and

search for a listing.

Using Personal Directory on

Your Phone, page 51

Place a call using a billing or

tracking code (SCCP

phones only)

1. Dial a number.

2. After the tone, enter a client matter

code (CMC) or a forced

authorization code (FAC).

Your system administrator

Place a call using your Cisco

Extension Mobility profile

service on a phone.

Using Cisco Extension

Mobility, page 41

Make a call from a cellular

phone using Mobile Voice

Access

1. Obtain your Mobile Voice Access

number and end-user PIN from your

system administrator.

2. Dial your assigned Mobile Voice

access number.

3. Enter your cellular phone number (if

requested) and PIN.

4. Press 1 to make a call to an

enterprise IP phone.

5. Dial a desktop phone number other

than your desktop phone number.

Managing Business Calls

Using a Single Phone

Number, page 41

If you want to... Then... For more information, see...

Answer with a headset Press , if unlit. Or, if is lit, press

Answer or (flashing).

Using a Handset, Headset,

and Speakerphone, page 44

Answer with the

speakerphone

Press , Answer, or (flashing). Using a Handset, Headset,

and Speakerphone, page 44

Switch from a connected

call to answer a new call

Press Answer or, if the call is ringing on

a different line, press (flashing).

Using Hold and Resume,

page 20

Answer using call waiting Press Answer.Using Hold and Resume,

page 20

If you want to... Then... For more information, see...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 19

Tip

If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system

administrator for more information.

Ending a Call

To end a call, simply hang up. Here are some more details.

Send a call to a voice

message system

Press iDivert.Sending a Call to a Voice

Message System, page 24

Auto-connect calls Use AutoAnswer. Using AutoAnswer, page 45

Retrieve a parked call on

another phone

Use Call Park or Directed Call Park. Storing and Retrieving Parked

Calls, page 34

Use your phone to answer

a call ringing elsewhere

Use Call Pickup. Picking Up a Redirected Call

on Your Phone, page 33

Answer a priority call

(SCCP phones only)

Hang up the current call and press

Answer.

Prioritizing Critical Calls,

page 39

Answer a call on your

cellular phone or other

remote destination

Set up Mobile Connect and answer your

phone.

When you enable Mobile Connect:

Your desktop and remote destinations

receive calls simultaneously.

When you answer the call on your

desktop phone, the remote destinations

stop ringing, are disconnected, and

display a missed call message.

When you answer the call on one remote

destination, the other remote

destinations stop ringing, are

disconnected, and a missed call message

is shown on the other remote

destinations.

Managing Business Calls

Using a Single Phone Number,

page 41

If you want to... Then...

Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while using a headset Press . Or, to keep headset mode active, press EndCall.

If you want to... Then... For more information, see...

20 OL-14682-01

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the

caller ID and the corresponding line button flashes green .

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to

ringing after a certain period of time. The “reverting” call remains on hold until you resume it or until

Hold Reversion times out.

Your phone indicates the presence of a reverting call by:

• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

• Displaying the animated Hold Reversion icon next to the caller ID for the held call.

• Displaying a flashing amber line button (depending on the line state).

If you want to... Then...

Put a call on hold 1. Make sure the appropriate call is highlighted.

2. Press Hold.

Remove a call from

hold on the current line

1. Make sure the appropriate call is highlighted.

2. Press Resume.

Remove a call from

hold on a different line

1. Press the appropriate line button: or (flashing). Doing so might

cause a held call to resume automatically:

• If there is a reverting call on the line, that call will resume.

• If there is more than one reverting call on the line, the oldest

reverting call will resume.

• If a non-reverting held call is the only call on the line, it will

resume.

2. If necessary, scroll to the appropriate call and press Resume.

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

Hang up while using the speakerphone Press or EndCall.

Hang up one call, but preserve another

call on the same line

Press EndCall. If necessary, remove the call from hold first.

If you want to... Then...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 21

• If you receive an alert for an incoming call and a reverting call at the same time, by default your

phone will shift the focus of the phone screen to display the incoming call. Your system

administrator can change this focus priority setting.

• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on

the other phones that share the line.

• The duration between Hold Reversion alerts is determined by your system administrator.

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute

with the handset, speakerphone, or a headset.

If you want to... Then...

Toggle Microphone on Press .

Toggle Microphone off Press .

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is

not automatically highlighted, press the call appearance on your touchscreen or scroll to it.

If you want to... Then...

Switch between

connected calls on one

line

1. Make sure the call that you want to switch to is highlighted.

2. Press Resume.

Any active call is placed on hold and the selected call is resumed.

Switch between

connected calls on

different lines

Press for the line that you are switching to.

If a single call is holding on the line, the call automatically resumes. If

multiple calls are holding, highlight the appropriate call and press Resume.

Switch from a

connected call to

answer a ringing call

Press Answer, or if the call is ringing on a different line, press (flashing).

Any active call is placed on hold and the selected call is resumed.

22 OL-14682-01

Switching an In-Progress Call to Another Phone

You can switch in-progress calls between the desktop phone and your cellular phone or other remote

destination.

If you want to... Then...

Switch an in-progress

call on your desktop

phone to a cellular

phone

1. Press the Mobility softkey and select Send call to mobile.

2. Answer the in-progress call on your cellular phone.

The desktop phone line button turns red and handset icons and

the calling party number appear on the phone display. You cannot use

same phone line for any other calls, but if your desk phone supports

multiple lines, you can use another line to make or receive calls.

Switch an in-progress

call from a cellular

phone to your desktop

phone

1. Hang up the call on your cellular phone to disconnect the cellular

phone, but not the call.

2. Press Resume on your desk phone within 4 seconds and start talking

on the desk phone.

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your

call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

• Calls with the highest precedence and longest duration display at the top of the list.

• Calls of a similar type are grouped together. For example, calls that you have interacted with are

grouped near the top, and calls on hold are grouped last.

You can use these additional methods to view multiple calls on multiple lines:

If you want to... Then...

View calls on another

line

1. Press .

2. Immediately press the line button .

Switch to call overview

mode

Press for the highlighted line.

The phone switches to call overview mode, displaying only one call per

line. The displayed call is either the active call or the held call with the

longest duration.

To return to standard viewing mode, press , then immediately press the

line button.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 23

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to... Then...

Transfer a call without

talking to the transfer

recipient

1. From an active call, press Transfer.

2. Enter the target number.

3. Press Transfer again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer

by hanging up.

Talk to the transfer

recipient before transferring

a call (consult transfer)

1. From an active call, press Transfer.

2. Enter the target number.

3. Wait for the transfer recipient to answer.

4. Press Transfer again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer

by hanging up.

Transfer two current calls

to each other

(direct transfer) without

staying on the line (SCCP

phones only)

1. Scroll to highlight any call on the line.

2. Press Select.

3. Repeat this process for the second call.

4. With one of the selected calls highlighted, press DirTrfr. (To

display DirTrfr you might need to press more.)

The two calls connect to each other and drop you from the call.

Note If you want to stay on the line with the callers, use Join instead.

Redirect a call to a voice

message system

Press iDivert. For more information, see Sending a Call to a Voice

Message System, page 24.

Tips

• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press

Transfer and then hang up.

• If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again

places the call on hold.

• You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold

before transferring it.

24 OL-14682-01

Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending

on the type of call and your phone configuration, you can also use iDivert to send the call to another

party's voice message system.

• If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either

to your own voice message system or to the original called party’s voice message system. Your

system administrator must make this option available to you.

• If the call was sent to you directly (not transferred or forwarded to you), or if your phone does

not support the option described above, using iDivert redirects the call to your voice message

system.

If you want to... Then...

Send an active, ringing, or on-hold call

to a voice message system

Press iDivert. One of two things occurs:

• The call is transferred to your voice message system.

• Your phone screen displays a menu that allows you to

choose between your voice message system or the voice

message system of the original called party. Choose an

option to redirect the call.

Tip

If your phone displays a menu that disappears before you make your selection, you can press iDivert

again to re-display the menu. You can also ask your system administrator to configure a longer timeout

value.

Forwarding Calls to Another Number

You can use call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator might allow you to choose from two types of call forwarding features:

• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No

Coverage)—Applies to certain calls that you receive, according to conditions.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 25

You can access Call Forward All on your phone; other call forwarding features are accessible only on

your User Options web pages. Your system administrator determines which call forwarding features

are available to you.

If you want to... Then...

Set up Call Forward All on

your primary line

Press CFwdALL or Forward All and enter a target phone number.

Cancel Call Forward All on

your primary line

Press CFwdALL or Forward All.

Verify that Call Forward All is

enabled on your primary line

Look for:

• The call forward icon above the primary phone number: .

• The call forward target number in the status line.

Set up or cancel call

forwarding remotely, or for a

non-primary line

1. Log in to your User Options web pages. (See Accessing Your

User Options Web Pages, page 55.)

2. Access your call forwarding settings. (See Controlling Line

Settings on the Web, page 61.)

Note When call forwarding is enabled for any line other than the

primary line, your phone does not provide you with

confirmation that calls are being forwarded. Instead, you must

confirm your settings in the User Options web pages.

Tips

• Enter the call forward target number exactly as you would dial it from your phone. For example,

enter an access code or the area code, if necessary.

• You can forward your calls to a traditional analog phone or to another IP phone, although your

system administrator might restrict the call forwarding feature to numbers within your company.

• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not

enabled, the call will ring as usual.

• Your system administrator can enable a call forward override feature that allows the person

receiving your forwarded calls to reach you. With override enabled, a call placed from the target

phone to your phone is not forwarded, but rings through.

Using Do Not Disturb

You can use Do Not Disturb (DND) to block incoming calls from ringing your phone. Your system

administrator enables DND for your phone.

When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does

not hear a busy tone.

26 OL-14682-01

Your intercom lines still ring when DND is active.

If you want to... Then...

Turn on DND Press DND or Do Not Disturb .

“Do Not Disturb is active” displays on the phone, the DND

lights, and the ring tone is turned off.

Turn off DND Press DND or Do Not Disturb .

Customize DND settings 1. Log in to your User Options web pages. See Accessing Your

User Options Web Pages, page 55.

2. From the drop-down menu, choose User Options > Device

3. You can set the following options:

• Do Not Disturb—Turn DND on/off.

• DND Incoming Call Alert—Set the alert to beep

only, flash only, or disable all visible and audible alert

notifications.

Making Conference Calls

Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference

call.

Using Conference Features

You can create a conference in various ways, depending on your needs and the features that are

available on your phone.

• Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use

the Confrn softkey or the Conference button. Conference is available on most phones.

• Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the

Join softkey or button. Join is available on SCCP phones only.

• cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a

shared line. Press a line button or use the cBarge softkey or button. cBarge is only available on

phones that use shared lines.

• Meet-Me—Allows you to create or join a conference by calling a conference number. Use the

MeetMe softkey or button.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 27

Using Conference

Conference allows you to call each participant. Conference is available on most phones.

If you want to... Then...

Create a conference 1. From a connected call, press Confrn or Conference. (You may

need to press the more softkey to see Confrn.)

2. Enter the participant’s phone number.

3. Wait for the call to connect.

4. Press Confrn or Conference again to add the participant to your

call.

5. Repeat to add additional participants.

Add new participants to an

existing conference

Repeat the steps listed above.

Your system administrator determines whether non-initiators of a

conference can add or remove participants.

See a list of participants or

remove participants

See Viewing or Removing Conference Participants, page 30.

28 OL-14682-01

Using Join

(SCCP phones only)

Join allows you to combine two or more existing calls to create a conference in which you are a

participant.

If you want to... Then...

Create a conference by joining

together existing calls that are

on a single phone line

1. From an active call, highlight another call that you want to

include in the conference and press Select.

Selected calls display this icon .

2. Repeat this step for each call that you want to add.

3. Press Join. (You may need to press the more softkey to see Join.)

Create a conference by joining

together existing calls that are

on multiple phone lines

1. From an active call, press Join. (You may need to press the more

softkey to see Join.)

2. Press the green flashing line button for the call(s) that you

want to include in the conference.

One of the following occurs:

• The calls are joined.

• A window opens on your phone screen prompting you to select

the call(s) that you want to join. Highlight the call(s) and press

Select, then press Join to complete the action.

Note If your phone does not support Join for calls on multiple lines,

transfer the calls to a single line before using Join.

Join together two existing

conferences

Use the Join or DirTrfr softkeys.

Check with your system administrator to see if this feature is

available to you.

See a list of participants or

remove participants

See Viewing or Removing Conference Participants, page 30.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 29

Using cBarge

You can create a conference by using cBarge to add yourself to a call on a shared line.

If you want to... Then...

Create a conference by

barging a call on a shared line

Press the line button for the shared line.

In some cases, you must highlight the call and press cBarge to

complete the action.

See Using Barge to Add Yourself to a Shared-Line Call, page 36 for

more information.

See a list of participants or

remove participants

See Viewing or Removing Conference Participants, page 30.

Using Meet-Me

Meet-Me conferencing allows you to start or join a conference by calling the conference number.

If you want to... Then...

Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.

2. Distribute the number to participants.

3. When you are ready to start the meeting, go off-hook to get a dial

tone, then press MeetMe.

4. Dial the Meet-Me conference number.

Participants can now join the conference by dialing in.

Note Participants hear a busy tone if they call the conference before the

initiator has joined. In this case, participants must call back.

Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference

initiator).

Note You will hear a busy tone if you call the conference before the

initiator has joined. In this case, try your call again.

End a Meet-Me conference All participants must hang up.

The conference does not automatically end when the conference

initiator disconnects.

Tip

If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the

message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls,

page 38.

30 OL-14682-01

Viewing or Removing Conference Participants

During a standard (ad hoc) conference, you can view a list of participants and remove participants.

View a list of conference

participants

Press ConfList or Conference List.

Participants are listed in the order in which they join the conference

with the most recent additions at the top.

Get an updated list of

conference participants

While viewing the conference list, press Update.

See who initiated the

conference

While viewing the conference list, locate the participant listed at the

bottom of the list with an asterisk (*) next to the name.

Remove any conference

participant

While viewing the conference list, highlight the participant’s name

and press Remove.

Drop the last participant

added to the conference

While viewing the conference list, press RMLstC or Remove Last

Participant.

Verify that a conference call is

secure

Look for the or icon after “Conference” on the phone

screen.

Verify that a participant is

calling from a secure phone

Look for the or icon beside the participant’s name on the

phone screen.

Add more participants See Using Conference, page 27.

Placing or Receiving Intercom Calls

You can place an intercom call to a target phone that auto-answers the call in speakerphone mode with

mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If

the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call

activity that your recipient is engaged in continues simultaneously.

The target destination receives an intercom-alert tone and can then choose to:

• Listen to the caller with microphone muted (you can hear the caller, but the caller cannot hear

you).

• End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if

you do not want to hear the message.

• Talk to the caller by pressing the active intercom button and using either the handset, headset or

speaker. The intercom call becomes a two-way connection so that you can talk with the caller.

When using the intercom feature, be aware of the following:

• From an intercom line, you can only dial other intercom lines.

• You can use only one intercom line at a time.

• When your active call is being monitored or recorded, you cannot receive or place intercom calls.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 31

• You cannot place an intercom call on hold.

Note If you log into your desk phone every day using your Extension Mobility profile, make sure

that your system administrator configures your Extension Mobility profile to include the

intercom feature.

If you want to... Then...

Place an intercom call to a

preconfigured intercom target

Press (intercom target line) and, after you hear the

intercom-alert tone, begin speaking.

Place an intercom call to any

intercom number

Press (intercom line). Enter the intercom target number or

press a speed-dial number for your target. After you hear the

intercom-alert tone, begin speaking.

Receive an intercom call When you hear the intercom-alert tone, handle the call in one of

these ways:

• Listen to the message in one-way audio.

• Talk to the caller by pressing (active intercom line).

• Press End Call with the intercom call in focus.

32 OL-14682-01

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure

for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to

place a call. Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

Note • To set up speed-dial buttons and Abbreviated Dial, you must access your User Options

web pages. See Accessing Your User Options Web Pages, page 55.

• To set up Fast Dials, you must access the Personal Directory feature. See Using Personal

Directory on Your Phone, page 51.

• Alternately, your system administrator can configure speed-dial features for you.

If you want to... Then...

Use speed-dial

buttons

1. Set up speed-dial buttons. See the Setting Up Speed Dials on the Web,

page 58.

2. To place a call, press (a speed-dial button).

Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can

see if the speed-dial number is busy before dialing. See Using BLF to

Determine a Line State, page 38.

Use Abbreviated

Dial

1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,

page 58.

2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Use Fast Dial 1. Create a Personal Address Book entry and assign a Fast Dials code. See Using

Personal Directory on the Web, page 56.

2. To place a call, access the Fast Dial service on your phone. See Using Personal

Directory on Your Phone, page 51.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 33

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call

to your phone. You might use Call PickUp if you share call-handling with coworkers.

If you want to... Then...

Answer a call that is ringing on

another extension within your call

pickup group

1. Do one of the following:

–

If the PickUp softkey or button is available, press it.

–

If the PickUp softkey or button is not available, go

off-hook to display the PickUp softkey, then press it.

If your phone supports auto-pickup, you are now

connected to the call.

2. If the call rings, press Answer to connect to the call.

Answer a call that is ringing on

another extension outside of your

group

1. Do one of the following:

–

If the GPickUp softkey or Group PickUp button is

available, press it.

–

If the GPickUp softkey or Group PickUp button is not

available, go off-hook to display the GPickUp

softkey, then press it.

2. Enter the group pickup code.

If your phone supports auto-pickup, you are now

connected to the call.

3. If the call rings, press Answer to connect to the call.

Answer a call that is ringing on

another extension in your group or

in an associated group

1. Do one of the following:

–

If the OPickUp softkey or Other PickUp button is

available, press it.

–

If the OPickUp softkey or Other PickUp button is not

available, go off-hook to display the OPickUp

softkey, then press it.

If your phone supports auto-pickup, you are now

connected to the call.

2. If the call rings, press Answer to connect to the call.

Tips

• Depending on how your phone is configured, you might receive an audio and/or visual alert about

a call to your pickup group.

• Pressing PickUp, GPickUp, or Group PickUp connects you to the call that has been ringing for the

longest time.

34 OL-14682-01

• Pressing OPickUp or Other PickUp connects you to the call in the pickup group with the highest

priority.

• If you have multiple lines and want to pick up the call on a non-primary line, first press for

the desired line, then press a Call PickUp softkey or button.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from

another phone in the Cisco Unified Communications Manager system (for example, a phone at a

co-worker’s desk or in a conference room). You can park a call by using these methods:

• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where

the system stored your call. You must record this number and then use the same number to retrieve

the call.

• Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park

number that you dial or speed dial. To retrieve the call from a directed call park number, dial the

park retrieval prefix, then dial or speed dial the same directed call park number.

You can use a Directed Call Park button to speed-dial the directed call park number and to

monitor whether a directed call park number is occupied or available.

If you want to... Then...

Store an active call

using Call Park

1. During a call, press Park. (You may need to press the more softkey to

see Park.)

2. Note the call park number displayed on your phone screen.

3. Hang up.

Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your

network to connect to the call.

Direct and store an

active call at a directed

call park number

1. During a call, press Transfer.

2. Press Directed Call Park with the park-unoccupied icon to

speed dial the directed call park number.

A Directed Call Park (blinking) with park-occupied icon

indicates the directed call park number is not available.

3. Press Transfer again to finish storing the call.

Retrieve a parked call

from a directed call

park number

From any Cisco Unified IP Phone in your network, enter the park retrieval

prefix and dial the directed call park number. Or after entering the park

retrieval prefix, press the (blinking) with to connect to the call.

Tips

• You have a limited time to retrieve a parked call before it reverts to ringing at the original number.

See your system administrator for details.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 35

• Your system administrator can assign Directed Call Park buttons to available line buttons on your

Cisco Unified IP Phone 7970 or 7971 or on your Cisco Unified IP Phone 7914 Expansion Module.

• You can dial directed call park numbers if you do not have Directed Call Park buttons on your

phone. However, you will not be able to see the status of the directed call park number.

Logging Out of Hunt Groups

If your organization receives a large number of incoming calls, you might be a member of a hunt group.

A hunt group includes a series of directory numbers that share the incoming call load. When the first

directory number in the hunt group is busy, the system hunts for the next available directory number

in the group and directs the call to that phone.

When you are away from your phone, you can prevent hunt group calls from ringing your phone by

logging out of hunt groups.

If you want to... Then...

Log out of hunt groups to

temporarily block hunt group

calls

Press HLog or Hunt Group. Your phone screen displays, “Logged

out of Hunt Group.”

calls

Press HLog or Hunt Group. When logged in, the Hunt Group

button is lit.

Tip

Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.

Using a Shared Line

Your system administrator might ask you to use a shared line if you:

• Have multiple phones and want one phone number

• Share call-handling tasks with coworkers

• Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use Icon

The remote-in-use icon appears when another phone that shares your line has a connected call.

You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.

36 OL-14682-01

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared

line. This information might include caller ID and call duration. (See the Privacy section for

exceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselves

to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 36.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the Privacy

feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing

or Barging a Shared-Line Call, page 37.

Note The maximum number of calls that a shared line supports can vary by phone.

Using Barge to Add Yourself to a Shared-Line Call

You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must

be non-private calls. See Using a Shared Line, page 35.)

Understanding Barge Features

Barge features include cBarge and single-button or multi-touch Barge.

cBarge and Barge

Depending on how your phone is configured, you can add yourself to a call on a shared line using

either cBarge or Barge:

• cBarge converts the call into a standard conference, allowing you to add new participants. (See

Making Conference Calls, page 26 for information about standard conferences.)

• Barge allows you to add yourself to the call but does not convert the call into a conference or allow

you to add new participants.

Single-button and Multi-touch Barge

Your system administrator determines whether the barge feature on your phone (cBarge or Barge)

operates as a single-button or multi-touch feature.

• Single button barge allows you to press a line button to barge a call (SCCP phones only).

• Multi-touch barge allows you to view call information before barging.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 37

Using Barge Features

The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a

shared line.

If you want to... Then...

See if the shared line is

in use

Look for the remote-in-use icon next to a red line button .

Add yourself to a call

on a shared line

Press the red line button for the shared line.

One of the following occurs:

• You are added to the call.

• A window opens on your phone screen prompting you to select the call

that you want to barge. Press Barge or cBarge to complete the action.

(You may need to press the more softkey to display Barge or cBarge.)

View conference

participants (if you

used cBarge)

See Viewing or Removing Conference Participants, page 30.

Tips

• When you barge a call, other parties hear a beep tone announcing your presence. With cBarge,

other parties hear a brief audio interruption and the phone screen changes to display conference

details.

• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys

will not appear on the other phones that share the line.

• You will be disconnected from a call that you have joined using Barge if the call is put on hold,

transferred, or turned into a conference call.

Preventing Others from Viewing or Barging a Shared-Line Call

If you share a phone line, you can use the Privacy feature to prevent others who share the line from

viewing or barging (adding themselves to) your calls.

If you want to... Then...

Prevent others from viewing or

barging calls on a shared line

1. Press Private .

2. To verify that Privacy is on, look for the feature-enabled

icon next to an amber line button .

Allow others to view or barge calls

on a shared line

1. Press Private .

2. To verify that Privacy is off, look for the feature-disabled

icon next to an unlit line button .

38 OL-14682-01

Tips

• If the phone that shares your line has Privacy enabled, you can make and receive calls using the

shared line as usual.

• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple

shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared

lines.

Using BLF to Determine a Line State

Depending on configuration, you can use the Busy Lamp Field (BLF) feature to determine the state of

a phone line associated with a speed-dial button, call log, or directory listing on your phone. You can

place a call to this line, regardless of the BLF status. This feature does not prevent dialing.

If you want to... Then...

See the state of a

speed-dial line

Look for one of these indicators next to the line number:

+ Line is in-use.

+ Line is idle.

BLF indicator unavailable for this line.

+ Line is in Do Not Disturb state.

See the state of a line

listed in a call log or

Cisco Systems 7970 Users Manual Unified IP Phone Series Guide And Quick Reference For Communications Manager 6.1 (SCCP SIP)

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