Cisco Systems 8961 Users Manual Unified IP Phone 8961, 9951, And 9971 Administration Guide For CM 8.5 (SIP)

2015-01-05

• Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
• Contents
  • Preface
  • An Overview of the Cisco Unified IP Phone
    • Understanding the Cisco Unified IP Phone 8961, 9951, and 9971
    • What Networking Protocols are Used?
    • What Features are Supported on the Cisco Unified IP Phone 8961, 9951, and 9971?
      • Feature Overview
      • Configuring Telephony Features
      • Configuring Network Parameters Using the Cisco Unified IP Phone
      • Providing Users with Feature Information
    • Understanding Security Features for Cisco Unified IP Phones
      • Overview of Supported Security Features
      • Understanding Security Profiles
      • Identifying Secure (Encrypted) Phone Calls
        • Establishing and Identifying Secure Conference Calls
        • Establishing and Identifying Secure Calls
        • Call Security Interactions and Restrictions
      • Supporting 802.1X Authentication on Cisco Unified IP Phones
        • Overview
        • Required Network Components
        • Best Practices-Requirements and Recommendations
      • Security Restrictions
    • Overview of Configuring and Installing Cisco Unified IP Phones
      • Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager
        • Checklist for Configuring the Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified Communications Manager
      • Installing Cisco Unified IP Phones
        • Checklist for Installing the Cisco Unified IP Phone 8961, 9951, and 9971
    • Terminology Information
  • Preparing to Install the Cisco Unified IP Phone on Your Network
    • Understanding Interactions with Other Cisco Unified IP Telephony Products
      • Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager
      • Understanding How the Cisco Unified IP Phone Interacts with the VLAN
    • Providing Power to the Cisco Unified IP Phone
      • Power Guidelines
      • Power Outage
      • Reducing Power Consumption on the Phone
      • Power Negotiation over LLDP
      • Obtaining Additional Information About Power
    • Understanding Phone Configuration Files
    • Understanding the Phone Startup Process
    • Adding Phones to the Cisco Unified Communications Manager Database
      • Adding Phones with Auto-Registration
      • Adding Phones with Auto-Registration and TAPS
      • Adding Phones with Cisco Unified Communications Manager Administration
      • Adding Phones Using BAT Phone Template
    • Determining the MAC Address for a Cisco Unified IP Phone
  • Setting Up the Cisco Unified IP Phone
    • Before You Begin
      • Network Requirements
      • Cisco Unified Communications Manager Configuration
    • Understanding the Cisco Unified IP Phone Components
      • Network and Computer Ports
      • Handset Rest
      • Speakerphone
      • Accessory Support on the Cisco Unified IP Phone 8961, 9951, and 9971
      • USB Port Data Information
      • External Speakers and Microphone
      • Headsets
        • Audio Quality Subjective to the User
        • Wired Headsets
        • USB Headsets
        • Analog Headsets
        • Wireless Headsets
        • Using Bluetooth Wireless Headsets
        • Handsfree Profile
        • Important Note about Headset Types
      • Using External Devices
    • Installing the Cisco Unified IP Phone
    • Connecting the Footstand
    • Phone Display Viewing Angle
    • Securing the Phone with a Cable Lock
    • Mounting the Phone to the Wall
    • Verifying the Phone Startup Process
    • Configuring Startup Network Settings
    • Configuring Security on the Cisco Unified IP Phone
  • Setting Up the Cisco Unified IP Color Key Expansion Module
    • Installing a Key Expansion Module on the Cisco Unified IP Phone
      • Power Information
      • Connecting a Single KEM to the Cisco Unified IP Phone
      • Connecting Two or More KEMs to the Phone Using the KEM Spine Connector
    • Configuring the Key Expansion Module in Cisco Unified Communications Manager Administration
    • Key Expansion Module Settings on the Phone
    • Upgrading the Key Expansion Module
    • Removing a Key Expansion Module
    • Troubleshooting
  • Setting Up the Cisco Unified Video Camera
    • Configuring the Cisco Unified Video Camera
    • Attaching the Cisco Unified Video Camera
    • Adjusting the Camera Settings
      • Adjusting the Camera View Area
      • Adjusting the Brightness Setting
      • Adjusting Auto Transmit Setting
    • Post-Installation Steps
    • Using the Cisco Unified Video Camera
  • Understanding the VoIP Wireless Network
    • Understanding the Wireless LAN
    • Understanding WLAN Standards and Technologies
      • 802.11 Standards for WLAN Communications
      • World Mode (802.11d)
      • Radio Frequency Ranges
      • 802.11 Data Rates, Tx Power, Ranges, and Decibel Tolerances
      • Wireless Modulation Technologies
      • AP, Channel, and Domain Relationships
      • WLANs and Roaming
    • Bluetooth Wireless Technology
    • Components of the VoIP Wireless Network
      • Interacting with Cisco Unified Wireless APs
      • Associating to APs
      • Voice QoS in a Wireless Network
      • Interacting with Cisco Unified Communications Manager
    • Security for Voice Communications in WLANs
      • Authentication Methods
      • Authenticated Key Management
      • Encryption Methods
      • Choosing AP Authentication and Encryption Methods
    • VoIP WLAN Configuration
      • Supported Access Points
      • Supported APs and Modes
      • Supported Antennas
    • Configuring Wireless LAN
      • Summary of Configuring the Wireless LAN in Cisco Unified Communications Manager Administration
      • Summary of Configuring the Wireless LAN on the Cisco Unified IP Phone
  • Configuring Settings on the Cisco Unified IP Phone
    • Setup Menus on the Cisco Unified IP Phone
      • Displaying a Setup Menu
      • Unlocking and Locking Options
      • Editing Values
    • Ethernet Setup Menu
    • WLAN Setup Menu
    • IPv4 Setup Menu Options
    • Security Setup Menu
      • Trust List Menu
      • 802.1X Authentication and Transaction Status
      • VPN Configuration Menu
        • Connecting to VPN
        • VPN Configuration Settings
  • Configuring Features, Templates, Services, and Users
    • Telephony Features Available for the Cisco Unified IP Phone
    • Park Monitoring
      • Setting the Service Parameters for Park Monitoring
      • Setting Park Monitoring Parameters in Directory Number Configuration Window
      • Setting Park Monitoring Parameter in Hunt Pilot Configuration Window
    • Configuring Product Specific Configuration Parameters
    • Configuring Corporate and Personal Directories
      • Configuring Corporate Directories
      • Configuring Personal Directory
    • Feature Buttons and Softkeys
    • Modifying Phone Button Templates
      • Modifying a Phone Button Template for All Calls
      • Modifying a Phone Button Template for Personal Address Book or Speed Dials
    • Configuring Feature Control Policies
    • Setting Up Services
    • Adding Users to Cisco Unified Communications Manager
    • Managing the User Options Web Pages
      • Giving Users Access to the User Options Web Pages
      • Specifying Options that Appear on the User Options Web Pages
  • Customizing the Cisco Unified IP Phone
    • Customizing and Modifying Configuration Files
    • Creating Custom Phone Rings
      • Ringlist.xml File Format Requirements
      • PCM File Requirements for Custom Ring Types
      • Configuring a Custom Phone Ring
    • Creating Custom Background Images
      • List.xml File Format Requirements
      • PNG File Requirements for Custom Background Images
      • Configuring a Custom Background Image
    • Configuring Wideband Codec
    • Configuring the Idle Display
    • Automatically Disabling the Cisco Unified IP Phone Display
  • Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
    • Model Information Screen
    • Status Menu
      • Status Messages Screen
      • Ethernet Statistics Screen
      • WLAN Statistics Screen
      • Call Statistics Screen
        • Video Statistics Screen
      • Current Access Point Screen
  • Monitoring the Cisco Unified IP Phone Remotely
    • Accessing the Web Page for a Phone
    • Enabling and Disabling Web Page Access
      • Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols
    • Device Information
    • Network Setup
    • Network Statistics
    • Device Logs
    • Streaming Statistics
  • Troubleshooting and Maintenance
    • Resolving Startup Problems
      • Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
      • Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
        • Identifying Error Messages
        • Checking Network Connectivity
        • Verifying TFTP Server Settings
        • Verifying IP Addressing and Routing
        • Verifying DNS Settings
        • Cisco CallManager and TFTP Services Are Not Running
        • Creating a New Configuration File
        • Registering the Phone with Cisco Unified Communications Manager
      • Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
    • Cisco Unified IP Phone Resets Unexpectedly
      • Verifying the Physical Connection
      • Identifying Intermittent Network Outages
      • Verifying DHCP Settings
      • Checking Static IP Address Settings
      • Verifying the Voice VLAN Configuration
      • Verifying that the Phones Have Not Been Intentionally Reset
      • Eliminating DNS or Other Connectivity Errors
      • Checking Power Connection
    • Troubleshooting Cisco Unified IP Phone Security
    • General Troubleshooting Tips
    • Resetting the Cisco Unified IP Phone
    • Using the Quality Report Tool
    • Monitoring the Voice Quality of Calls
      • Troubleshooting Tips
    • Where to Go for More Troubleshooting Information
    • Cleaning the Cisco Unified IP Phone
  • Providing Information to Users Via a Website
    • How Users Obtain Support for the Cisco Unified IP Phone
    • Giving Users Access to the User Options Web Pages
    • How Users Subscribe to Services and Configure Phone Features
    • How Users Access a Voice Messaging System
    • How Users Configure Personal Directory Entries
      • Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer
  • Supporting International Users
    • Installing the Cisco Unified Communications Manager Locale Installer
    • Support for International Call Logging
  • Technical Specifications
    • Physical and Operating Environment Specifications
    • Cable Specifications
    • Network and Computer Port Pinouts
  • Basic Phone Administration Steps
    • Example User Information for these Procedures
    • Adding a User to Cisco Unified Communications Manager
      • Adding a User From an External LDAP Directory
      • Adding a User Directly to Cisco Unified Communications Manager
    • Configuring the Phone
    • Performing Final End User Configuration Steps
  • Installing the Wall Mount for the Cisco Unified IP Phone
    • Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971
      • Before You Begin
      • Installing the Bracket
    • Installing a Wall Mount for a Phone with a Key Expansion Module
      • Before You Begin
      • Installing the Bracket
  • Cisco Unified IP Phone Non-Lockable Wall Mount
    • ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones
      • Components
      • Before you begin
      • Install Non-Lockable Wall Mount for phone
      • Remove Phone from Non-Lockable Wall Mount
    • ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module
      • Components
      • Before You Begin
      • Install Non-Lockable Wall Mount Kit for Phone with Key Expansion Module
      • Remove Phone and Key Expansion Module from Non-Lockable Wall Mount
  • Index