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Cisco Business Edition 6000 Documentation Guide

First Published: November 07, 2013

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Text Part Number: OL-30692-01

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,

INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,

EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH

THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,

CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version

of the UNIX operating system. All rights reserved. Copyright ©1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS" WITH ALL FAULTS.

CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT

LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS

HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network

topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional

and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://

www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1110R)

©2013 Cisco Systems, Inc. All rights reserved.

CONTENTS

CHAPTER 1

Software Downloads 1

Cisco Business Edition 6000, Release 9.1(2) 1

Cisco Business Edition 6000, Release 9.0 3

Cisco Business Edition 6000, Release 8.6 4

CHAPTER 2

Reference Guides 7

Cisco Business Edition 6000 7

CHAPTER 3

Install and Upgrade Guides 11

Cisco Business Edition 6000, Release 9.1(2) 11

Cisco Business Edition 6000, Release 9.0 13

Cisco Business Edition 6000, Release 8.6 15

Other guides 16

CHAPTER 4

Training Resources 17

Recommended certifications 17

Recommended learning 17

Virtualization training 17

Partner education center 18

Cisco Business Edition 6000 Documentation Guide

OL-30692-01 iii

Cisco Business Edition 6000 Documentation Guide

iv OL-30692-01

Contents

CHAPTER 1

Software Downloads

•Cisco Business Edition 6000, Release 9.1(2), page 1

•Cisco Business Edition 6000, Release 9.0, page 3

•Cisco Business Edition 6000, Release 8.6, page 4

Cisco Business Edition 6000, Release 9.1(2)

Available Software TypesProduct

•Prime Collaboration Patches

•Prime Collaboration Software

Cisco Prime Collaboration Release 9.5

•Recovery Software

•SIP Normalization and Transparency Scripts

•Unified Communications Manager /

CallManager / Cisco Unity Connection Utilities

•Unified Communications Manager / Cisco Unity

Connection Time Zone Updates

•Unified Communications Manager / Cisco Unity

Connection Updates

•Unified Communications Manager Virtual

Machine Templates

•Unified Communications Manager/CallManager

Device Packages

•Unified Communications Manager/CallManager

Locale Installer

Cisco Unified Communications Manager Release 9.1

Cisco Business Edition 6000 Documentation Guide

OL-30692-01 1

Available Software TypesProduct

•Unified Presence Locale Installer

•Unified Presence OVA Templates

•Unified Presence Server (CUP) Updates

Cisco Unified Communications Manager IM and

Presence Service Release 9.1

•Recovery Software

•Unified Communications Manager /

CallManager / Cisco Unity Connection Utilities

•Unified Communications Manager / Cisco Unity

Connection Time Zone Updates

•Unified Communications Manager / Cisco Unity

Connection Updates

•Unity Connection Locale Installer

Cisco Unity Connection Release 9.1

•Customer Response Solution Software

•Unified Contact Center Express Virtual Machine

Templates

•Windows to Linux Upgrade Tool

Cisco Unified Contact Center Express Release 9.0

•Emergency Responder Updates

•Emergency Responder Virtual Machine

Templates

Cisco Emergency Responder Release 9.0

TelePresence SoftwareCisco TelePresence Video Communication Server

Release 7.2

•Cisco Unified Attendant Console Business

Edition

•Cisco Unified Attendant Console Compact

Edition

•Cisco Unified Attendant Console Department

Edition

•Cisco Unified Attendant Console Enterprise

Edition

•Cisco Unified Attendant Console Premium

Edition

Cisco Unified Attendant Consoles

Cisco Business Edition 6000 Documentation Guide

2OL-30692-01

Software Downloads

Cisco Business Edition 6000, Release 9.1(2)

Available Software TypesProduct

•Cisco Paging Server 8.4(1) Bootable OVA

•Cisco Paging Server deb file to upgrade from

v8.3 to v8.4

Cisco Paging Server

Cisco Business Edition 6000, Release 9.0

Available Software TypesProduct

•Prime Collaboration Patches

•Prime Collaboration Software

Cisco Prime Collaboration Release 9.0

•Recovery Software

•SIP Normalization and Transparency Scripts

•Unified Communications Manager /

CallManager / Cisco Unity Connection Utilities

•Unified Communications Manager / Cisco Unity

Connection Time Zone Updates

•Unified Communications Manager / Cisco Unity

Connection Updates

•Unified Communications Manager Virtual

Machine Templates

•Unified Communications Manager/CallManager

Device Packages

•Unified Communications Manager/CallManager

Locale Installer

Cisco Unified Communications Manager Release 9.0

•Unified Presence Locale Installer

•Unified Presence OVA Templates

•Unified Presence Server (CUP) Updates

Cisco Unified Communications Manager IM and

Presence Service Release 9.0

•Recovery Software

•Unified Communications Manager /

CallManager / Cisco Unity Connection Utilities

•Unity Connection Locale Installer

Cisco Unity Connection Release 9.0

Cisco Business Edition 6000 Documentation Guide

OL-30692-01 3

Software Downloads

Cisco Business Edition 6000, Release 9.0

Available Software TypesProduct

•Customer Response Solution Software

•Unified Contact Center Express Virtual Machine

Templates

•Windows to Linux Upgrade Tool

Cisco Unified Contact Center Express Release 9.0

•Emergency Responder Updates

•Emergency Responder Virtual Machine

Templates

Cisco Emergency Responder Release 9.0

TelePresence SoftwareCisco TelePresence Video Communication Server

7.2

Cisco Business Edition 6000, Release 8.6

Available Software TypesProduct

•Intercompany Media Software

•Recovery Software

•SIP Normalization and Transparency Scripts

•Unified Communications Manager /

CallManager / Cisco Unity Connection Utilities

•Unified Communications Manager / Cisco Unity

Connection Time Zone Updates

•Unified Communications Manager / Cisco Unity

Connection Updates

•Unified Communications Manager Virtual

Machine Templates

•Unified Communications Manager/CallManager

Device Packages

•Unified Communications Manager/CallManager

Locale Installer

•Voice Log Translator (VLT) Software

Cisco Unified Communications Manager Release

8.6(1)

Cisco Business Edition 6000 Documentation Guide

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Software Downloads

Cisco Business Edition 6000, Release 8.6

Available Software TypesProduct

•Unified Presence Locale Installer

•Unified Presence OVA Templates

•Unified Presence Server (CUP) Updates

Cisco Unified Presence Release 8.6

•Recovery Software

•Unified Communications Manager /

CallManager / Cisco Unity Connection Utilities

•Unified Communications Manager / Cisco Unity

Connection Time Zone Updates

•Unified Communications Manager / Cisco Unity

Connection Updates

•Unity Connection Locale Installer

Cisco Unity Connection Release 8.x

•Customer Response Solution Software

•Unified Contact Center Express Virtual Machine

Templates

•Windows to Linux Upgrade Tool

Cisco Unified Contact Center Express Release 8.5(1)

•Emergency Responder Updates

•Emergency Responder Virtual Machine

Templates

Cisco Emergency Responder Release 8.6

Cisco Business Edition 6000 Documentation Guide

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Software Downloads

Cisco Business Edition 6000, Release 8.6

Cisco Business Edition 6000 Documentation Guide

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Software Downloads

Cisco Business Edition 6000, Release 8.6

CHAPTER 2

Reference Guides

•Cisco Business Edition 6000, page 7

Cisco Business Edition 6000

Cisco Validated Designs for Collaboration: These guides provide the framework for systems design based on

common use cases or current engineering system priorities. Cisco engineers have tested and documented each

CVD in order to help ensure faster, more reliable, and more predictable deployment.

Cisco Collaboration 9.x Solution Reference Network Designs (SRND) : This document provides design

considerations and guidelines for deploying Cisco Unified Communications and Collaboration solutions,

including Cisco Unified Communications Manager 9.x, Cisco TelePresence Video Communication Server,

and other components of a Cisco Unified Communications and Collaboration System.

DocumentationProduct

•Cisco Prime Collaboration Administration Guide: Use

this document for the configuration, provisioning,

inventory, and maintenance of infrastructure-based,

real-time collaboration services such as video

(TelePresence) and telephony (VoIP), including

endpoints, management servers, and service-specific

network devices

•Cisco Prime Collaboration Documentation Overview:

This document describes the various documents that

comprise the Prime Collaboration, Release 9.0

documentation set.

•Technical Support Documents: For all other application

specific documentation.

Cisco Prime Collaboration, Release 9.0

Cisco Business Edition 6000 Documentation Guide

OL-30692-01 7

DocumentationProduct

•Cisco Unified Communications Manager

Administration Guide: This document provides

instructions for administering the Cisco Unified

Communications Manager system. This document

includes descriptions of procedural tasks that you

complete by using Cisco Unified Communications

Manager Administration.

•Cisco Unified Communications Manager

Documentation Guide: The Cisco Unified

Communications Manager Documentation Guide

describes the various documents that comprise the Cisco

Unified Communications Manager 9.1(1)

documentation set. The guide contains URLs that link

directly to these documents.

•Technical Support Documents: This site lists all other

application-specific documentation.

Cisco Unified Communications Manager,

Release 9.1(1)

•Cisco Unified Communications Manager IM and

Presence Service Deployment Guide: This document

describes how to deploy and configure IM and Presence

Service, Cisco client applications such as Cisco Unified

Personal Communicator, and third-party client

applications.

•Cisco Jabber for Everyone Quick Start Guide: The

Jabber for Everyone Quick Start Guide provides a

solution-level overview of the Cisco Jabber for

Everyone offer as well as a quick-start guide to

deployment, from core functionality to advanced

features.

•·Cisco Unified Communications Manager IM and

Presence Service Documentation Guide: The

documentation for the IM and Presence Service Release

9.1 is listed with the Cisco Unified Communications

Manager Release 9.1 documentation. Click the link to

be redirected.

•·Technical Support Documents: This site lists all other

application-specific documentation.

Cisco Unified Communications Manager

IM and Presence Service, Release 9.1(1)

Cisco Business Edition 6000 Documentation Guide

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Reference Guides

Cisco Business Edition 6000

DocumentationProduct

•Cisco Unity Connection System Administration Guide:

This document contains information and instructions

for creating a call management plan by using call

routing, restriction tables, and call handlers; for

customizing the Cisco Unity Connection conversation;

for handling messages and distribution lists; for

managing audio formats; for managing user passwords

and PINs; for managing the phone system integration;

for setting up system transfers; for configuring IMAP

settings; for managing partitions and search spaces.

•Cisco Unity Connection Documentation Guide: This

document describes the pieces that make up the Cisco

Unity Connection 9.x documentation set, such as

General information, Design, Install and Upgrade,

Configure.

•Technical Support Documents: This site lists all other

application-specific documentation.

Cisco Unity Connection, Release 9.1(1)

•Cisco Unified Contact Center Express Administration

Guide: Cisco Unified Contact Center Express, a member

of the Cisco Unified Communications family of

products, manages customer voice contact centers for

departments, branches, or small to medium-size

companies planning to deploy an entry-level or

mid-market contact center solution. This document

provides instructions for using the administration web

interface to provision the subsystems of the Unified

Contact Center Express package and to configure

Unified Contact Center Express applications.

•Cisco Unified Contact Center Express Resource Card:

This document lists all the useful resources for Cisco

Unified Contact Center, Release 9.0(1).

•Technical Support Documents: For all other application

specific documentation.

Cisco Unified Contact Center Express,

Release 9.0

Cisco Business Edition 6000 Documentation Guide

OL-30692-01 9

Reference Guides

Cisco Business Edition 6000

DocumentationProduct

•Cisco TelePresence Video Communication Server

Administrator Guide: This Administrator Guide is

provided to help you make the best use of your VCS.

The Administrator Guide has been divided into several

sections, providing conceptual, configuration and

reference information about the various features and

capabilities of the VCS.

•Cisco TelePresence VCS Virtual Machine Deployment

Guide: This deployment guide specifies the VM

platform requirements for VCS, how to load the VCS

ova installation file, how to install a VM and how to

troubleshoot the system, when there are issues.

•Technical Support Documents: For all other application

specific documentation.

Cisco Video Communication Server

•Cisco Emergency Responder 9.0 Administration Guide:

This document provides you with the required

information to install, configure, manage, and use Cisco

Emergency Responder (Emergency Responder).

•Technical Support Documents: For all other application

specific documentation.

Cisco Emergency Responder, Release 9.0

•Cisco Unified Attendant Console Business/Department

Edition Web Admin and Installation Guide: This

document describes how to install and configure Cisco

Unified Attendant Console Business/Department

Edition (CUACBE/CUACDE)–its databases,

connections to Cisco Unified Communications

Manager, and its system and user settings–using the

Cisco Unified Attendant Admin web application.

•Technical Support Documents: For all other application

specific documentation.

Cisco Unified Attendant Consoles, Release

9.1(1)

InformaCast Virtual Appliance Basic Paging: This document

is written with two audiences in mind: the administrators and

users of InformaCast. There are also two releases of this

document: one for environments using Basic InformaCast

functionality and another for Advanced InformaCast

functionality. Please make sure you have the correct release

by looking at the environment type that is printed at the

bottom of every page.

InformaCast Basic Paging

Cisco Business Edition 6000 Documentation Guide

10 OL-30692-01

Reference Guides

Cisco Business Edition 6000

CHAPTER 3

Install and Upgrade Guides

•Cisco Business Edition 6000, Release 9.1(2), page 11

•Cisco Business Edition 6000, Release 9.0, page 13

•Cisco Business Edition 6000, Release 8.6, page 15

•Other guides, page 16

Cisco Business Edition 6000, Release 9.1(2)

•Cisco Business Edition 6000 Co-residency Policy Requirements

•Cisco Business Edition 6000 Quick Start Guide

•Installation Guide for Cisco Business Edition 6000, Release 9.1(2)

•Cisco Prime Collaboration Quick Start Guide: This document

explains how to install Cisco Prime Collaboration on

virtualized servers.

•Cisco Prime Collaboration Provisioning Guide: This document

explains how to manages IP communication services in an

integrated IP telephony, voicemail, and unified messaging

environment.

Cisco Prime Collaboration, Release

9.5

Enterprise License Manager User Guide: This document provides

instructions on how to install, set up, and use Enterprise License

Manager.

Enterprise License Manager, Release

9.1(2)

Cisco Business Edition 6000 Documentation Guide

OL-30692-01 11

•Installing Cisco Unified Communications Manager, Release

9.1(1): This document describes how to install Cisco Unified

Communications Manager.

•Upgrade Guide for Cisco Unified Communications Manager,

Release 9.1(1): This document describes how to upgrade Cisco

Unified Communications Manager.

Cisco Unified Communications

Manager, Release 9.1(1)

•Installing Cisco Unified Communications Manager IM and

Presence Service, Release 9.1(1): This document describes

how to install Cisco IM and Presence Service.

•Upgrade Guide for Cisco Unified Communications Manager

IM and Presence Service, Release 9.1(1): This document

describes how to upgrade Cisco IM and Presence Service.

Cisco Unified Communications

Manager IM and Presence Service,

Release 9.1(1)

•Installation Guide for Cisco Unity Connection Release 9.x:

This document contains information and instructions for

installing the operating system and Cisco Unity Connection

on the server.

•Upgrade Guide for Cisco Unity Connection Release 9.x: This

document contains information and instructions for upgrading

Cisco Unity Connection software, migrating to Connection,

adding Connection languages, replacing Connection servers,

creating or changing a Connection cluster, renaming or

changing the IP addresses of Connection servers, and renaming

Connection servers.

Cisco Unity Connection, Release 9.x

•Install and Upgrade Guide for Cisco Unified Contact Center

Express, Release 9.0(2): This document explains how to install

Cisco Unified Contact Center Express on a single node

deployment or two-node high availability deployment in a

cluster environment.

Cisco Contact Center Express,

Release 9.0.2

•Cisco TelePresence Deployment Guide for VCS, Release 7.2:

This guide specifies the virthaul machine platform

requirements for VCS, how to load the .OVA file and install

a virtual machine.

•Deployment Guide for Cisco Unified Communications

Manager with Cisco VCS: This deployment guide provides

guidelines on how to configure the Cisco TelePresence Video

Communication Server Release 7.2 and Cisco Unified

Communications Manager Releases 8.6.x and 9.x to interwork

through a SIP trunk.

Cisco Video Communications Server,

Release 7.2

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Install and Upgrade Guides

Cisco Business Edition 6000, Release 9.1(2)

•Administration Guide for Cisco Emergency Responder,

Release 9.0: This document provides you with the required

information to install, configure, manage, and use Cisco

Emergency Responder.

Cisco Emergency Responder

Cisco Business Edition 6000, Release 9.0

Migrating from Cisco Prime Unified Provisioning Manager 9.0 Business Edition to Prime Collaboration 9.0

Provisioning

•Cisco Prime Collaboration Quick Start Guide

9.0: This document explains how to install Cisco

Prime Collaboration (Prime Collaboration) on

virtualized servers.

•Cisco Prime Collaboration Provisioning Guide

9.0: This document explains how to manages

IP communication services in an integrated IP

telephony, voicemail, and unified messaging

environment.

Cisco Prime Collaboration, Release 9.0

•Installing Cisco Unified Communications

Manager, Release 9.0(1): This document

describes how to install Cisco Unified

Communications Manager.

•Upgrade Guide for Cisco Unified

Communications Manager, Release 9.0(1): This

document describes how to upgrade Cisco

Unified Communications Manager.

Cisco Unified Communications Manager, Release

9.0

•Installing Cisco Unified Communications

Manager IM and Presence Service, Release

9.0(1): This document describes how to install

IM and Presence Service.

•Upgrade Guide for Cisco Unified

Communications Manager IM and Presence,

Release 9.0(1): This document describes how

to upgrade IM and Presence Service.

Cisco Unified Communications Manager IM and

Presence Service, Release 9.0

Cisco Business Edition 6000 Documentation Guide

OL-30692-01 13

Install and Upgrade Guides

Cisco Business Edition 6000, Release 9.0

•Installation Guide for Cisco Unity Connection

Release 9.x: This document contains

information and instructions for installing the

operating system and Cisco Unity Connection

on the server.

•Upgrade Guide for Cisco Unity Connection

Release 9.x: This document contains

information and instructions for upgrading Cisco

Unity Connection software, migrating to

Connection, adding Connection languages,

replacing Connection servers, creating or

changing a Connection cluster, renaming or

changing the IP addresses of Connection

servers, and for renaming Connection servers.

Cisco Unity Connection, Release 9.x

•Installation Guide for Cisco Unified Contact

Center Express, Release 9.0(1): This document

explains how to install Cisco Unified Contact

Center Express on a single node deployment or

two-node high availability deployment in a

cluster environment.

•Upgrade Guide for Cisco Unified Contact

Center Express, Release 9.0(1): This document

describes how to upgrade to Cisco Unified

Contact Center Express.

Cisco Unified Contact Center Express, Release

9.0(1)

Cisco TelePresence Deployment Guide for VCS,

Release 7.1: This deployment guide specifies the VM

platform requirements for VCS, how to load .OVA

file and install a VM

Cisco Video Communications Server

Administration Guide for Cisco Emergency

Responder, Release 9.0: This document provides you

with the required information to install, configure,

manage, and use Cisco Emergency Responder.

Cisco Emergency Responder

Cisco Business Edition 6000 Documentation Guide

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Install and Upgrade Guides

Cisco Business Edition 6000, Release 9.0

Cisco Business Edition 6000, Release 8.6

•Installing Cisco Unified Communications

Manager, Release 8.6(1): This document

describes how to install Cisco Unified

Communications Manager.

•Upgrading to Cisco Unified Communications

Manager, Release 8.6(1): This document

describes how to upgrade Cisco Unified

Communications Manager.

Cisco Unified Communications Manager, Release

8.6(1)

•Installation Guide for Cisco Unified Presence,

Release 8.6(1): This document describes how

to install IM and Presence Service.

•Upgrade Guide for Cisco Unified Presence,

Release 8.6(1): This document describes how

to upgrade IM and Presence Service.

Cisco Unified Presence, Release 8.6

•Installation Guide for Cisco Unity Connection

Release 8.x: This document contains

information and instructions for installing the

operating system and Cisco Unity Connection

on the server.

•Upgrade Guide for Cisco Unity Connection

Release 8.x: This document contains

information and instructions for upgrading Cisco

Unity Connection software, migrating to

Connection, adding Connection languages,

replacing Connection servers, creating or

changing a Connection cluster, renaming or

changing the IP addresses of Connection

servers, and for renaming Connection servers.

Cisco Unity Connection, Release 8.x

•Installation Guide for Cisco Unified Contact

Center Express, Release 8.5(1): This document

explains how to install Cisco Unified Contact

Center Express on a single node deployment or

two-node high availability deployment in a

cluster environment.

•Upgrade Guide for Cisco Unified Contact

Center Express, Release 8.5(1): This document

describes how to upgrade to Cisco Unified

Contact Center Express.

Cisco Unified Contact Center Express, Release

8.5(1)(1)

Cisco Business Edition 6000 Documentation Guide

OL-30692-01 15

Install and Upgrade Guides

Cisco Business Edition 6000, Release 8.6

Administration Guide for Cisco Emergency

Responder, Release 8.6: This document provides you

with the required information to install, configure,

manage, and use Cisco Emergency Responder.

Cisco Emergency Responder

Other guides

•Install and Upgrade Guides for Cisco Unified Attendant Console

•Migrating from Cisco Prime Unified Provisioning Manager 8.6 Business Edition to Prime Collaboration

9.0 Provisioning

•Cisco Unified Communications Manager on virtualized servers

•Cisco Intercompany Media Engine Installation and Configuration Guide, Release 9.0(1)

•Supported System Capacities

•Cisco Unified Communications Answer File Generator

•How to Use the AFG with the Virtual Floppy Drive

•Unified Communications in a Virtualized Environment

•UC Virtualization Supported Hardware

•Unified Communications VMware Requirements

•Unified Communications Sizing Tool

•Cisco Business Edition 6000 OVA/OVF Templates

•Unified Communications Virtualization Sizing Guidelines

Cisco Business Edition 6000 Documentation Guide

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Install and Upgrade Guides

Other guides

CHAPTER 4

Training Resources

•Recommended certifications, page 17

•Recommended learning, page 17

•Virtualization training, page 17

•Partner education center, page 18

Recommended certifications

Cisco offers a number of industry leading certifications to validate the skills and experience required to install

and operate Cisco Business Edition 6000 collaboration solutions.

Associate Level Certification (CCNA Voice)

Professional Level Certification (CCNP Voice)

Recommended learning

Cisco offers a variety of online and instructor led learning to prepare for certification and Cisco Business

Edition 6000 deployment and operation.

Introducing Cisco Voice and Unified Communications Administration (ICOMM)

Implementing Cisco Voice Communications and QoS (CVOICE)

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)

Integrating Cisco Unified Communications Applications (CAPPS) Prerequisites

Telepresence Video Field Engineer for Express (PATVFEE v1.0) Training

Deploying Cisco Unified Contact Center Express (UCCXD)

Virtualization training

Virtualization training is available directly from the hypervisor vendor and their learning partners.

Cisco Business Edition 6000 Documentation Guide

OL-30692-01 17

VMware education portal

VMware vSphere: Install Configure, Manage [V5.0]

VMware vSphere: Install Configure, Manage [V5.1]

Partner education center

Offers Cisco registered partners a vast repository of high-quality on-demand and instructor led training that

may be used to achieve specialization, certification, and a greater understanding of Cisco solutions.

For Partners: Partner Education Center (PEC)

Cisco Business Edition 6000 Documentation Guide

18 OL-30692-01

Training Resources

Partner education center