Cisco Systems Spa9000 Users Manual Voice System Administration Guide

2015-01-05

• About This Document
• Purpose
• Audience
• Firmware
• Organization
• Document Conventions
  • Finding Information in PDF Files
    • Finding Text in a PDF
    • Finding Text in Multiple PDF Files
• Getting Started
  • Introduction to the SPA9000 Voice System
    • SPA9000 IP PBX
    • SPA400 SIP-PSTN Gateway and Voicemail Server
    • IP Phones and Accessories
  • Deployment Scenarios
    • PSTN Access and Local Voice Mail
    • ITSP Service Only
    • ITSP Service, PSTN Access and Local Voice Mail
    • ITSP Service, PSTN and ISDN Access and Local Voice Mail
  • Initial Installation, and Configuration
• Basic Administration of the SPA9000
  • Upgrading Firmware for the SPA9000
  • Connecting to the SPA9000 Administration Web Server
  • Saving or Discarding Changes SPA9000
  • Access Levels
  • Setting Passwords for User and Administrator Accounts
  • Configuring Basic Settings
    • Setting Up the WAN Connection for the SPA9000
    • Setting the Date and Time
    • Configuring Daylight Saving Time
    • SPA9000 Ethernet Port
    • LAN and Application Guidelines
    • Configuring Multicast Addressing and Group Paging
    • Collecting System Logs and Debug Information
  • Viewing Information about the SPA9000
  • Viewing Information about Client Stations
  • Using the Interactive Voice Response Unit
    • Using the IVR Menu
    • Entering a Password through the IVR
• Configuring Your System for ITSP Interoperability
  • About the SPA9000 Voice System and SIP
  • Network Address Translation (NAT) and Voice over IP (VoIP)
    • NAT Mapping with Session Border Controller
    • NAT Mapping with SIP-ALG Router
    • Configuring NAT Mapping with a Static IP Address
    • Configuring NAT Mapping with STUN
    • Determining Whether the Router Uses Symmetric or Asymmetric NAT
  • Firewalls and SIP
  • Configuring SIP Timer Values
• Configuring Phone Lines and Calling Routing Behavior
  • Configuring SPA9000 FXS Ports
  • Configuring Line Interfaces on the SPA9000
    • Configuring a Line Interface for ITSP Service
    • Configuring a Line Interface for a SPA400 (PSTN or Voice Mail)
    • Configuring Call Capacity for a Line Interface
  • Configuring Dial Plans
    • About Dial Plans
    • Editing Dial Plans
  • Managing the Line Selection for Outbound Calls
    • Line Availability
    • Configuring a Call Routing Rule
    • Entering a Call Routing Rule
  • Managing Caller ID Settings for Outgoing Calls
  • Call Forwarding Support on SPA9000
  • Call Transfer Support on SPA9000
    • Call Forward Bridge Mode
    • Call Transfer Bridge Mode
  • Managing Inbound Calls with the Contact List
    • Routing an Inbound Call to the Auto Attendant
    • Routing an Inbound Call to a Receptionist or Client Stations
    • Example Contact List Rules
    • Supporting Multiple DID Numbers Per Line Interface
    • Supporting Direct Inward Dialing to Phone Extensions
    • Entering a Contact List Rule
  • Managing Inbound Calls with Hunt Groups
    • Syntax for Hunt Rules
    • Examples for Hunt Rules
    • Creating a Hunt Rule
  • Managing Inbound Calls with Shared Line Appearances
    • About Shared Line Appearances
• Administering the SPA400 and Voice Mail Service
  • Connecting to the SPA400 Administration Web Server
  • Configuring the SPA400 Network Connection
  • Saving or Discarding Changes on the SPA400
  • Managing Access to the SPA400 Web-Based Configuration Utility
  • Upgrading the Firmware for the SPA400
  • Configuring a SPA400 to Interoperate with the SPA9000
  • Configuring a SPA400 for PSTN Access
  • Configuring a SPA400 for Voice Mail Service
    • Voice Mail Capacity
    • Configuring Local Voice Mail Service on a SPA400
    • Setting Up Voice Mail on Each Station
    • Enabling Remote Voice Mail Access (Optional)
  • Managing the Voice Mail Messages on the USB Key
  • Enabling Debugging on the SPA400
• Configuring Music on Hold
  • Using the Internal Music Source for Music On Hold
    • Using the Internal Music Source
    • Changing the Music File for the Internal Music Source
  • Configuring a Streaming Audio Server
    • About the Streaming Audio Server
    • Configuring the Streaming Audio Server
    • Using the IVR with an SAS Line
• Configuring the Auto Attendant
  • How the Auto Attendant Works
  • Working with the Auto Attendant Greetings
    • Using Pre-Recorded Prompts
    • Recording an Auto Attendant Prompt
    • Downloading Prompts
  • Writing an Auto Attendant Script
    • An Introduction to XML Scripting Grammar in AA Script Examples
    • Elements of XML Scripting Grammar
    • Auto Attendant XML Instructions Set
    • Entering an Auto Attendant Script
  • Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants
  • Configuring Dial Plans for the Auto Attendant
• Localization
  • Localizing the SPA9000 Auto Attendant Prompts
  • Local Time Configuration
  • Configuring the SPA9000 and SPA9xx Call Progress Tones
  • Localizing the SPA400 Voice Mail Prompts
  • Localizing the SPA400 Call Disconnect Tones
  • Localizing the SPA400 Caller ID Method
• Advanced Topics in SPA9000 Administration
  • Technology Background
    • Session Initiation Protocol
    • SPA9000 Media Proxy
    • Using the SPA9000 with a Firewall or Router
    • SPA400 SIP-PSTN Gateway
  • SPA9000 Architecture
  • SIP-NAT Interoperation
  • Advanced Call Control and Routing
    • Configuring Vertical (Supplementary) Service Codes
    • Managing the Outbound Call Routing Groups
    • Configuring Outbound Call Codec Selection Codes
  • Advanced Topics for SPA400 Voice Mail Service
    • How Voicemail Works
    • Checking Voicemail from an External Number
    • Depositing Voicemail
    • Subscribing to Voicemail Notification
  • Remote Provisioning Features
    • Using Configuration Profiles
    • Client Auto-Configuration
    • Manual Client Configuration
    • Client Registration
    • Using the Upgrade URL
    • Using the Resync URL
    • Using the Reboot URL
• SPA9000 Field Reference
  • Router Tab
    • Status page
    • Wan Setup page
    • Lan Setup page and Application page
  • Voice tab
    • Info page
    • System page
    • SIP Page
    • Provisioning page
    • Regional page
    • FXS 1/2 page
    • Line 1/2/3/4 page
• SPA400 Field Reference
  • Setup
    • Basic Setup
    • SPA9000 Interface
    • Voice
    • Voicemail Server
    • Voicemail Users
  • Administration
    • Management
    • Factory Default
    • USB Setting
    • Firmware Upgrade
    • Reboot
  • Status
    • Gateway
  • Event Logs
    • Set Log Level
  • Tone
• Where to Go From Here
  • Product Resources
  • Related Documentation
• Glossary
• Acronyms