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Users Guide

Cisco Desktop Collaboration Experience DX600 Series User Guide,

Release 10.0(1)

First Published: February 15, 2013

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Fax: 408 527-0883

Text Part Number: OL-28931-01

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INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,

EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH

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CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15

of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15

of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference

will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are

encouraged to try to correct the interference by using one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

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NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.

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LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS

HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://

www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1110R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown

for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://

www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1110R)

The Bluetooth word mark and logo are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Cisco Systems, Inc., is under license.

Google, Google Play, Android and certain other marks are trademarks of Google Inc.

CONTENTS

CHAPTER 1

Preface 1

Guide organization 1

Related Topics

Awake to Phone application, on page 13

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Phone features

Gestures

Unlock screen

Procedure

Step 1 Enter your PIN.

Step 2 Press #or tap Unlock.

Place emergency call from Lock screen

Tap Emergency Call.

Add PIN

The phone must be unlocked to set or reset your PIN.Note

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Security.

Step 4 Tap Screen Lock.

Step 5 Tap PIN.

Step 6 Enter a PIN and tap Continue. Your PIN must be at least four digits.

Step 7 Enter your PIN again and tap OK to confirm your PIN.

Add password

The phone must be unlocked to set or reset your password.Note

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Phone features

Lock screen

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Security.

Step 4 Tap Screen Lock.

Step 5 Tap Password.

Step 6 Enter a password and tap Continue. Your password must be at least four characters.

Step 7 Enter your password again and tap OK to confirm your password.

Reset lost PIN or password

The phone must be unlocked to set or reset your PIN or password.Note

Procedure

Step 1 Tap Forgot PIN or Forgot Password on the Unlock screen.

Step 2 Select a Cisco Unified Communications Manager or Google™account and enter your credentials. You can

only select an active account.

Step 3 Reset your PIN or password. Your phone is now unlocked and your new PIN or password is ready to use.

Awake to Phone application

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Security.

Step 4 Tap Default App.

Step 5 Select Awake to phone app.

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Phone features

Lock screen

Cisco Extension Mobility

Cisco Extension Mobility allows you to configure any Cisco DX600 Series phone as your own temporarily.

After you sign in to Extension Mobility, the phone adopts your user profile, including your phone lines,

features, established services, and web-based settings. Your system administrator must configure Extension

Mobility for you.

The Extension Mobility Change PIN feature allows you to change your PIN from the Settings application.

Tips

•Extension Mobility automatically signs you out after a certain amount of time. Your system administrator

establishes this time limit.

•Changes that you make to your Extension Mobility profile from your Cisco Unified Communications

Manager User Options web pages take effect immediately if you are signed in to Extension Mobility on

the phone; otherwise, changes take effect the next time you sign in.

•Changes that you make to the phone from your User Options web pages take effect immediately if you

are signed out of Extension Mobility; otherwise, changes take effect after you log out.

•Local settings that your phone controls are not maintained in your Extension Mobility profile.

•The data and applications of other users are not available to you when you sign in to Extension Mobility.

•Your phone deletes unused data after a certain length of time.

Procedure

Step 1 Tap Sign In As New User.

Step 2 Enter your user ID and PIN, provided by your system administrator.

Step 3 If prompted, select a device profile.

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Phone features

Lock screen

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Extension Mobility.

Step 4 Tap Sign In.

Step 5 Enter your user ID and PIN.

Step 6 Tap Submit.

Sign Out of Extension Mobility from Lock screen

Procedure

Tap Sign Out.

Sign Out of Extension Mobility from Settings

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Extension Mobility.

Step 4 Tap Sign Out.

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Phone features

Lock screen

Set screen timeout

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Security.

Step 4 Tap Automatically Lock.

Step 5 Select the length of time that your phone can be inactive before the screen locks. Note that your security

settings may limit your screen timeout choices.

Setup Assistant

Use the Setup Assistant to set up the following:

•Email

•Jabber IM

•WebEx

•Visual Voicemail

The Setup Assistant runs automatically the first time that you use your Cisco DX600 Series phone. If you

choose not to use the Setup Assistant, you can set up these applications through the Settings application.

Launch the Settings application from the Applications menu.

Some users find it easier to enter complex passwords with a standard keyboard, rather than the onscreen

keyboard. For information about using a standard keyboard with your phone, see USB keyboard and

mouse, on page 122.

Note

Run Setup Assistant

Procedure

Step 1 Tap Email and follow the on-screen instructions.

Step 2 Tap Jabber IM and follow the on-screen instructions.

Step 3 Tap WebEx and follow the on-screen instructions.

Step 4 Tap Voice Messages and follow the on-screen instructions.

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Phone features

Setup Assistant

Related Topics

Email, on page 93

Jabber IM, on page 100

WebEx, on page 109

Home screen

The home screen uses a landscape orientation. Place widgets and shortcuts anywhere on the home screen.

Status bar

The status bar is at the bottom of the screen. The status bar includes:

•Navigation icons

•Notification icons for applications such as the phone, email, and Jabber IM

•Status icons for network connections

Tap a notification icon or status icon to see more detailed information.

Navigation icons

Table 2: Navigation icons

Tap Back to go to the previous page or application., or to dismiss the

on-screen keyboard.

Back

Tap Home to view the home screen.Home

Tap Phone to launch the phone application.Phone

Tap Recents to view the list of recently used applications.Recents

Applications menu

Tap to display the full collection of installed applications.

Work spaces

Multiple work spaces are available for you to set up. Each work space holds a variety of widgets and shortcuts

in any configuration.

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Phone features

Home screen

Navigate work spaces

Procedure

Swipe left or right on an open space on the home screen to go to the work space to the left or to the right.

Widgets

Widgets are small applications that you can place on the home screen. Widgets provide at-a-glance information

and some functions from full applications.

The following table describes some of the widgets that your phone includes:

Table 3: Widgets

Display upcoming events.Calendar

Display an icon for one of your contacts. Tap the icon

to open the Quick Contact Badge for that contact.

Contacts

Display a digital clock.Digital clock

Display an icon for one of your contacts. Tap the icon

to call that contact.

Direct Dial

Display recent email messages.Email

Display your favorite contacts.Favorites

Display all recent calls, missed calls, messages, or

speed dials.

Phone

Toggle these features on or off: Forward All, Privacy,

Do Not Disturb, Mobility and Self-View.

Phone features

Display the number of missed calls, new voice

messages, unread email messages, and upcoming

events.

Unified Inbox

Display upcoming WebEx meetings.WebEx

Set up home screen

Add applications, widgets, and folders, or change your wallpaper to set up your home screen.

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Phone features

Home screen

Add application icon to home screen

Procedure

Step 1 Tap .

Step 2 Long press an application.

Step 3 Drag the application icon to an empty space on any of the home screen work spaces.

Add widget to home screen

Procedure

Step 1 Tap .

Step 2 Tap Widgets.

Step 3 Long press a widget.

Step 4 Drag the widget to an empty space on any of the home screen work spaces.

Move widget or icon

Procedure

Drag the widget or icon to an empty space on the home screen. Drag a widget or icon to either side of the

screen to place the widget or icon on another work space.

Remove widget or icon

Procedure

Step 1 Long press the widget or icon.

Step 2 Drag the widget or icon up to Remove. The widget or icon is deleted and Remove disappears.

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Phone features

Home screen

Change wallpaper

Procedure

Step 1 Long press an open space on the home screen.

Step 2 Tap Wallpapers.

Step 3 Select a wallpaper.

Quick Contact Badge

The Quick Contact Badge allows you to communicate with your contacts from within several applications

and in a variety of ways. Use the Quick Contact Badge to place a call, send an email message, send an instant

message (IM), or start a WebEx meeting.

Other options may be available on the Quick Contact Badge, depending on which applications you have

installed.

Note

Tap a contact icon to open the Quick Contact Badge.

The following image shows the Quick Contact Badge:

Share menu

Some content, such as URLs, contacts, and photos, can be shared with Bluetooth, email, Jabber IM, and other

applications through the Share menu. In any application that supports the Share menu, tap Share to view the

sharing options.

On-screen keyboard

An on-screen keyboard pops up automatically when you select a text input field.

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Quick Contact Badge

Cleaning and maintenance

Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone, because

they can contaminate phone components and cause failures.

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Phone features

Cleaning and maintenance

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Phone features

Cleaning and maintenance

CHAPTER 3

Calling tasks

You can use a range of features and services to perform basic call-handling tasks. Feature availability can

vary; contact your system administrator for more information.

•Common call tasks, page 23

•Advanced call tasks, page 31

Common call tasks

Here are some easy ways to place a call on your phone.

Tips

•You can dial on-hook, without a dial tone (predial). To predial, enter a number, then go off-hook by

lifting the handset, by tapping Dial, or by pressing or .

•When you predial, your phone tries to anticipate the number that you are dialing by displaying matching

numbers (if available) from your call history. This feature is called Auto Dial. To call a number that is

displayed with Auto Dial, tap the number, or scroll to it and go off-hook.

•If you make a mistake while dialing, tap Delete to delete digits.

•If parties on a call hear a beep, the call may be monitored or recorded. Contact your system administrator

for more information.

•You can start or stop a recording by tapping Record.

•Your phone may be set up for international call logging, as indicated by a plus (+) symbol on the call

history, redial, or call directory entries. Contact your system administrator for more information.

Answer call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

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Then...If you want to...

Press if it is not lit. Or, if is lit, tap Answer.

The phone selects the ringing line automatically. For the

option to select the primary line each time, contact your

system administrator.

Note

If you are using a wireless headset, refer to the wireless headset

documentation.

Answer with a headset

Press , or tap Answer.

The phone selects the ringing line automatically. For the

option to select the primary line each time, contact your

system administrator.

Note

Answer with the speakerphone

Tap Answer.Switch from an active call to answer a

new call

Tap Answer.Answer by using call waiting

Tap Divert.Send a call to a voice message system

Use AutoAnswer.Autoconnect calls

Use Call Park, Directed Call Park, or Assisted Directed Call Park.Retrieve a parked call on another phone

Use Call Pickup.Use your phone to answer a call that is

ringing elsewhere

Set up Mobile Connect and answer your phone.

If you answer a call on your mobile phone, and you have

configured up to four IP Phones as shared lines, the additional

phones stop flashing when you answer the call.

Answer a call on your mobile phone or

other remote destination

Tips

•If parties on a call hear a beep, the call may be monitored or recorded. Contact your system administrator

for more information.

•If you work in a contact center or similar environment, you can create, update, and delete your own

prerecorded greeting that plays automatically if Agent Greeting is configured on your phone. For more

information, contact your system administrator.

•A Call Chaperone user cannot answer an incoming call while calls are chaperoned.

Disconnect call

To end a call, simply hang up. The following table provides more details.

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Disconnect call

Then...If you want to...

Return the handset to the cradle. Or, press .

Hang up while using the handset

Press . Or, to keep headset mode active, press .

If you are using a wireless headset, refer to the wireless headset

documentation for instructions.

Hang up while using a headset

Press orpress .

Hang up while using the speakerphone

Press . If necessary, remove the call that you want to end

from hold first.

Hang up one call, but preserve another call

on the same line

Hold and resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call

information area. With a shared line, when another phone places a call on hold, the phone displays the Remote

Hold icon.

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts to ringing after a

certain time. The reverting call remains on hold until you resume it or until Hold Reversion times out. Your

phone indicates the presence of a reverting call by the following actions:

•Alerts you at intervals with a single ring (or flash or beep, depending on your phone line setting).

•Briefly displays a Hold Reversion message in the status bar at the bottom of the phone screen.

•Displays the animated Hold Reversion icon next to the caller ID for the held call.

Tips

•The Hold feature typically generates music (if Music on Hold is configured) or a beeping tone.

•If you receive an alert for an incoming call and a reverting call at the same time, your phone shifts the

focus of the phone screen to display the incoming call by default. Your system administrator can change

this focus priority setting.

•If you use a shared line, Hold Reversion rings only on the phone that puts the call on hold, not on the

other phones that share the line.

•Your system administrator determines the duration between Hold Reversion alerts.

•When a call is chaperoned, the call chaperone cannot use Hold.

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Calling tasks

Hold and resume

Put call on hold

Procedure

Step 1 Make sure that the call you want to put on hold is highlighted.

Step 2 Press .

Remove call from hold on different line

Procedure

Step 1 Select a line. Doing so may cause a held call to resume automatically:

•If a reverting call is on the line, that call resumes.

•If more than one reverting call is on the line, the oldest reverting call resumes.

•If a nonreverting held call is the only call on the line, the nonreverting held call resumes.

Step 2 If necessary, scroll to the appropriate call and press .

Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the

handset, speakerphone, or headset.

Mute or unmute call

Procedure

Step 1 To mute a call, press .

Step 2 To unmute a call, press again.

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Calling tasks

Mute

Place call

Procedure

Pick up the handset and dial the number.

Place call with headset

Procedure

Perform one of the following actions:

•Press and enter a number.

•If is lit, press New Call and enter a number.

Place call with speakerphone

Procedure

Step 1 Press .

Step 2 Enter a number.

Place call when another call is active

Procedure

Step 1 Press .

Step 2 Press .

Step 3 Enter a number.

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Calling tasks

Place call

Redial number

Procedure

Press Redial to dial the last number.

Video calls

You can send and receive video calls. Some third-party endpoints will display compatibility issues. For

example, video may not resume after placing a call on hold, during video calls with a third-party endpoint.

Contact your system administrator for more details.

If you launch another application that requires use of the camera while you are on a video call, that

application may crash.

Note

Video call control bar

A call control bar appears at the bottom of an active video call. The video call control bar disappears after a

few seconds. Tap the screen to make the call control bar reappear.

Stop your video transmission

Procedure

Step 1 Press to stop your video.

Step 2 Press again to resume video transmission.

Automatic video transmission

By default, your phone automatically transmits video during a video call.

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Calling tasks

Redial number

Stop automatic video transmission

Procedure

Step 1 Tap .

Step 2 Toggle Always Send Video to off.

Adjust video call settings

You can adjust your video quality for video calls or turn off video calls.

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Calls.

Step 4 Select a video call setting. Depending on how your system administrator set up your phone application, some

video call settings may not be available. Contact your system administrator for more information.

Self-video

Use self-video to preview the video of yourself that you display during video calls.

Show self-video

Procedure

Step 1 Tap .

Step 2 Tap Self View.

Step 3 Tap Xto stop showing self-video. During a video call, self-video disappears after a few seconds.

Visual Voicemail

Visual Voicemail allows you to manage your voice messages. You can also access your voice messages in

the Unified Inbox application.

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Calling tasks

Visual Voicemail

Set up Visual Voicemail

Before you can use Visual Voicemail, you must set up an account. If you have not already used the Setup

Assistant to enter your Visual Voicemail credentials, you can set up your account on the Voice Messages tab.

Procedure

Step 1 Tap Recents.

Step 2 Tap Messages.

Step 3 Enter your account credentials and tap Sign In.

Listen to voice message

Procedure

Tap next to a voice message to listen to that voice message.

View voice message details

Procedure

Tap a voice message to view details.

Reply to voice message

Procedure

Step 1 Tap a voice message to view details.

Step 2 Tap .

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Calling tasks

Visual Voicemail

Forward voice message

Procedure

Step 1 Tap a voice message to view details.

Step 2 Tap More.

Step 3 Tap Forward and select the recipients.

Delete voice message

Procedure

Step 1 Select one or more voice messages.

Step 2 Tap .

Advanced call tasks

You can use special features and services that may be available on your phone to place calls. For more

information about these options, contact your system administrator.

Tips

•For more information about using your Cisco Extension Mobility prefix to place a call, see Cisco

Extension Mobility, on page 14.

•To check if a line that is associated with a Speed Dial, call record, or directory listing is busy before

placing a call to that line, see Line status features, on page 49.

Business calls with single phone number

Intelligent Session Control associates your mobile phone number with your business phone number. When

you receive a call to your remote destination (mobile phone), your desk phone does not ring; only your remote

destination rings. When you answer an incoming call on the mobile phone, the desk phone displays a Remote

in Use message.

During a call, you can also use any of your mobile phone features. For example, if you receive a call on your

mobile number, you can either answer the call from your desk phone or you can hand off the call from your

mobile phone to your desk phone.

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Calling tasks

Advanced call tasks

Then...If you want to...

Use the various features of your mobile phone (for example,

*74). Contact your system administrator for a list of access

codes.

Transfer your incoming mobile active call

to desk phone

Mobile Connect and Mobile Voice Access

If you have Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle

calls that are associated with your desktop phone number.

Your desktop and remote destinations receive calls simultaneously.

When you answer the call on your desktop phone, the remote destinations stop ringing, disconnect, and display

a missed call message.

When you answer the call on one remote destination, the other remote destinations stop ringing and disconnect;

the other remote destinations show a missed call message.

Then...If you want to...

Use the User Options web pages to set up remote destinations and create

access lists to allow or block calls from specific phone numbers from being

passed to the remote destinations. See Set up phone and access list for Mobile

Connect, on page 79.

Configure Mobile Connect

See Answer call, on page 23.Answer a call using your

mobile phone

See Active call movement, on page 46.Switch an active call between

your desk phone and mobile

phone

See Advanced call tasks, on page 31.Make a call from your mobile

phone

Tips

•When you call Mobile Voice Access, you must enter the number that you are calling and your PIN if

any of the following are true:

◦The number you are calling from is not one of your remote destinations.

◦The number is blocked by you or your carrier (shown as Unknown Number).

◦The number is not accurately matched in the Cisco Unified Communications Manager database;

for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your

number is 408-999-6666, but the database entry is 1-408-999-6666.

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Calling tasks

Business calls with single phone number

•If you incorrectly enter any requested information (such as mobile phone number or PIN) three times

in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact

your system administrator for assistance.

Put call picked up on mobile phone on hold

Procedure

Step 1 Tap Enterprise Hold (name may vary).

The other party is placed on hold.

Step 2 On your mobile phone, tap Resume (name may vary).

Connect to Mobile Voice Access

Procedure

Step 1 From any phone, dial your assigned Mobile Voice Access number.

Step 2 Enter the number that you are calling from, if prompted, and your PIN.

Turn on Mobile Connect from mobile phone

Procedure

Step 1 Dial your assigned Mobile Voice Access number.

Step 2 If requested, enter your mobile phone number and PIN.

Step 3 Press 2to enable Mobile Connect.

Step 4 Choose whether to turn Mobile Connect on for all configured phones or just one:

•All phones: Enter 2.

•One phone: Enter 1and enter the number that you want to add as a remote destination, followed by #.

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Calling tasks

Business calls with single phone number

Turn off Mobile Connect from mobile phone

Procedure

Step 1 Dial your assigned Mobile Voice Access number.

Step 2 If requested, enter your mobile phone number and PIN.

Step 3 Press 3to disable Mobile Connect.

Step 4 Choose whether to turn Mobile Connect off for all configured phones or just one:

•All phones: Enter 2.

•One phone: Enter 1and enter the number that you want to remove as a remote destination, followed by

Turn on or off Mobile Connect access to all remote destinations from desk phone

Procedure

Step 1 Tap Mobility to display the current remote destination status (Enabled or Disabled).

Step 2 Tap Select to change the status.

Step 3 Tap Exit.

Conference calls

Your phone allows you to talk with multiple parties in a conference call.

You can create a conference in various ways, depending on your needs and the features that are available on

your phone.

•Conference: Allows you to create a standard (ad hoc) conference by calling each participant. Conference

is available on most phones.

•Join: Allows you to create a standard (ad hoc) conference by combining existing calls.

•cBarge: Allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared

line. Press a line button or use cBarge. Only phones that use shared lines have cBarge.

•Meet Me: Allows you to create or join a conference by calling a conference number.

Ad hoc conference

Ad hoc conference allows you to call each participant.

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Calling tasks

Conference calls

Call participants to create conference

Your system administrator determines whether noninitiators of a conference can add or remove participants.

Procedure

Step 1 From a call, press .

Step 2 Enter the phone number of the participant.

Step 3 Wait for the call to connect.

Step 4 Press again to add the participant to your call.

Step 5 Repeat to add additional participants.

Add contacts to conference

Procedure

Step 1 From a call, tap .

Step 2 Drag a contact from the contact list to the call.

Step 3 Repeat to add additional participants.

Join conference

Join allows you to combine two or more existing calls to create a conference in which you are a participant.

Tips

•If you frequently join more than two parties into a single conference, you may find it useful to first select

the calls that you want to join together, and then tap Join to complete the action.

•When Join completes, the caller ID changes to Conference.

•You may be able to combine multiple conference calls by using the Join button. Contact your system

administrator to see if this feature is available to you.

•A Call Chaperone user can conference only the first caller. The other participants in the conference can

conference subsequent callers.

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Conference calls

Join together existing calls on single phone line

Procedure

Step 1 From an active call, highlight another call that you want to include in the conference and tap Select.

Step 2 Repeat this step for each call that you want to add.

Step 3 Tap Join. You may need to tap to see Join.

Join together existing calls on multiple phone lines

Procedure

Step 1 From an active call, highlight a call on another line that you want to include in the conference and tap Select.

Step 2 Repeat this step for each call that you want to add.

Step 3 Tap Join. You may need to tap to see Join.

Barge conference

You can create a conference by using cBarge to add yourself to a call on a shared line.

Related Topics

Barge, cBarge, and shared lines, on page 54

Barge call on shared line to create conference

Procedure

Tap the line button for the shared line.

Meet Me conference

Meet Me conferencing enables you to start or join a conference by calling the conference number.

Tips

•If you call a secure Meet Me conference number from a nonsecure phone, your phone displays the

message Device Not Authorized. For more information, see Secure calls, on page 52.

•A Meet Me conference ends when all participants hang up.

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•If the conference initiator disconnects, the conference call continues until all participants hang up.

Start Meet Me conference

Participants cannot join the conference until the initiator starts the conference.

Procedure

Step 1 Obtain a Meet Me phone number from your system administrator.

Step 2 Distribute the number to participants.

Step 3 When you are ready to start the meeting, go off-hook to get a dial tone, then tap Meet Me.

Step 4 Dial the Meet Me conference number.

Participants can now join the conference by dialing the Meet Me number.

Join Meet Me conference

Procedure

Step 1 Dial the Meet Me conference number that the conference initiator provides.

Step 2 If you hear a busy tone, the conference initiator has not joined the conference. Wait a minute and then try

your call again.

Conference participants list

During a standard (ad hoc) conference, you can view a list of participants and remove participants.

Control conference with participants list

The conference participants list displays conference participants.

Procedure

Step 1 Tap Conference List.

Participants are listed in the order in which they join the conference with the most recent additions at the top.

Step 2 To remove any conference participant, highlight the participant and tap End Call.

You can remove participants only if you initiated the conference call.

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Call forward

You can use the call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator may allow you to choose from two types of call forwarding features:

•Unconditional call forwarding (Call Forward All): Applies to all calls that you receive.

•Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage):

Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone or from your Cisco Unified Communications Manager User

Options web pages. Conditional call forwarding features are accessible only from your User Options web

pages. Your system administrator determines which call forwarding features are available to you.

Tips

•Enter the call forward target number exactly as you would dial it from your phone. For example, enter

an access code or the area code, if necessary.

•You can forward your calls to a traditional analog phone or to another phone, although your system

administrator may restrict the call forwarding feature to numbers within your company.

•Call forwarding is specific to the phone line. If a call reaches you on a line where call forwarding is not

enabled, the call rings as usual.

•Your system administrator can enable a call forward override feature that allows the person receiving

your forwarded calls to reach you. With override enabled, a call placed from the target phone to your

phone is not forwarded, but rings through.

•Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number

that you enter creates a call forwarding loop or exceeds the maximum number of links that are permitted

in a call forwarding chain.

•When you switch an in-progress call from your mobile phone to Cisco DX600 Series phones that share

the same line (Session Handoff), the phone disables the Call Forward feature. The Call Forward feature

returns when the call ends.

•To verify that your primary line has Call Forward All enabled look for:

◦The call forward icon above your primary phone number.

◦The call forward target number in the status line.

Related Topics

Line settings on web, on page 77

User Options web page actions, on page 71

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Set up and cancel Call Forward All from phone

Procedure

Step 1 To set Call Forward All, tap Forward All Calls and enter a target phone number.

Step 2 To cancel Call Forward All, tap Forward All Calls.

Set up or cancel call forwarding

When call forwarding is enabled for any line other than the primary line, your phone does not provide you

with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options

web pages.

Procedure

Step 1 Log in to your User Options web pages.

Step 2 Access your call forwarding settings.

Call Park

You park a call when you want to store the call so that you or someone else can retrieve it from another phone

in the Cisco Unified Communications Manager system (for example, a phone at a coworker’s desk or in a

conference room).

Use these methods to park a call:

•Call Park: Use Park to store the call. Your phone displays the call park number where the system stored

your call. You must record this number and then use the same number to retrieve the call.

•Directed Call Park: Tap Transfer during a call. To store the call, dial the Directed Call Park number

and tap Transfer again.

•Assisted Directed Call Park: Tap the Directed Call Park button that displays an idle line status indicator.

To retrieve the call from any other phone in your network, tap the flashing Directed Call Park button.

Tips

•You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original

number. Contact your system administrator for details.

•You can dial Directed Call Park numbers if you do not have Directed Call Park buttons. However, you

cannot see the status of the directed call park number.

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Store and retrieve active call with Call Park

Procedure

Step 1 During a call, tap Park. You may need to tap to see Park.

Step 2 Record the call park number that is displayed on your phone screen.

Step 3 Hang up.

Step 4 To pick up the parked call, enter the Call Park number from any phone in your network.

Direct and store active call at Directed Call Park number

Procedure

Step 1 During a call, tap Transfer.

Step 2 Select a speed-dial number that is assigned to a Directed Call Park number or dial the number.

Step 3 Tap Transfer again to finish storing the call.

Retrieve parked call from Directed Call Park number

Procedure

From any phone in your network, enter the park retrieval prefix and dial the Directed Call Park number.

Direct, store, and retrieve active call at Assisted Directed Call Park number

Procedure

Step 1 During a call, tap the Direct Call Park button that displays an idle line status indicator.

Step 2 To retrieve the call, tap the flashing Direct Call Park button.

If your administrator has not configured a reversion directory number, the parked call reverts to the phone

that parked the call.

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Call Pickup

Call Pickup enables you to answer a call that is ringing on a coworker’s phone by redirecting the call to your

phone. You might use Call Pickup if you share call-handling tasks with coworkers.

Tips

•If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been

ringing for the longest time).

•If you tap Pickup or Group Pickup and enter a line number, your phone picks up the ringing call on

that particular line (if available).

•If you have multiple lines and want to pick up the call on a nonprimary line, first tap the line button for

the desired line, then tap Pickup or Group Pickup.

•Depending on how your phone is configured, you might receive an audio or visual alert about a call to

your pickup group.

Answer call ringing on another extension within Call Pickup group

Procedure

Step 1 Tap Pickup.

If your phone supports autopickup, you are now connected to the call.

Step 2 If the call rings, tap Answer to connect to the call.

Answer call ringing on another extension outside Call Pickup group

Procedure

Step 1 Tap Group Pickup.

Step 2 Enter the group pickup number.

If your phone supports autopickup, you are now connected to the call.

Step 3 If the call rings, tap Answer to connect to the call.

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Answer call ringing on another extension in group or in associated group

Procedure

Step 1 Tap Pickup.

If your phone supports autopickup, you are now connected to the call.

Step 2 If the call rings, tap Answer to connect to the call.

Answer call ringing on particular extension

Procedure

Step 1 Tap Group Pickup.

Step 2 Enter the line number with the call that you want to pick up. For example, if the call that you want to pick up

is ringing on line 12345, enter 12345.

If your phone supports autopickup, you are now connected to the call.

Step 3 If the call rings, tap Answer to connect to the call.

Call transfer

Transfer redirects a call. The target is the number to which you want to transfer the call.

Tips

•If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or tap Transfer

and then hang up.

•If on-hook transfer is not enabled on your phone, hanging up without tapping Transfer again places the

call on hold.

•You cannot use Transfer to redirect a call that is on hold. Tap Resume to remove the call from hold

before transferring it.

•When a call is chaperoned, the call chaperone cannot use transfer.

•To redirect a call to a voice message system, tap iDivert.

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Transfer call without talking to transfer recipient

Procedure

Step 1 From an active call, tap Transfer.

Step 2 Enter the target number.

Step 3 Tap Transfer again to complete the transfer or EndCall to cancel.

Step 4 If your phone has on-hook transfer enabled, complete the transfer by hanging up.

Talk to transfer recipient before transferring call

Procedure

Step 1 From an active call, tap Transfer.

Step 2 Enter the target number.

Step 3 Wait for the transfer recipient to answer.

Step 4 Tap Transfer again to complete the transfer or EndCall to cancel.

Step 5 If your phone has on-hook transfer enabled, complete the transfer by hanging up.

Call transfer to voice message system

You can use Divert to send an active, ringing, or held call to your voice message system. Depending on the

type of call and your phone configuration, you can also use Divert to send the call to the voice message system

of another party.

•If the call was originally sent to the phone of another person, Divert allows you to redirect the call either

to your own voice message system or to the voice message system of the original called party. Your

system administrator makes this option available to you.

•If the call is sent to you directly (not transferred or forwarded to you), or if your phone does not support

the option described above, using Divert redirects the call to your voice message system.

Tips

•If your phone displays a menu that disappears before you make your selection, tap Divert again to

redisplay the menu. You can also contact your system administrator to configure a longer timeout value.

•When you switch an in-progress call from your mobile phone to a Cisco DX600 Series phone that shares

the same line (Session Handoff), the Divert feature is disabled on the Cisco DX600 Series phone. The

Divert feature returns when the call ends.

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Send active, ringing, or held call to voice message system

Procedure

Step 1 Tap Divert.

If you have no redirect options available, the call transfers to your voice message system.

Step 2 If you have redirect options available, your phone displays a new menu. Choose an option to redirect the call.

Dial from corporate directory on personal computer using Cisco Web Dialer

Procedure

Step 1 Open a web browser and go to a Web Dialer-enabled corporate directory.

Step 2 Click the number that you want to dial.

Notify when busy or ringing extension available

When a call is being chaperoned, the call chaperone cannot use CallBack.Note

Procedure

Step 1 Tap Call Back while listening to the busy tone or ring sound.

Step 2 Hang up. Your phone alerts you when the line is free.

Step 3 Tap the call back notification to place the call again.

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Dial from corporate directory on phone

Procedure

Step 1 Tap .

Step 2 Enter a name in the Search field. This will search your local contacts and the corporate directory.

Step 3 Highlight a listing and go off-hook.

Do Not Disturb

Do Not Disturb (DND) turns off all audible and visual notifications of incoming calls. Your system administrator

enables DND on your phone.

When DND and Call Forward are enabled on your phone, calls forward immediately and the caller does not

hear a busy tone.

DND interaction with other types of calls includes:

•DND does not affect intercom calls or nonintercom priority calls.

•If both DND and AutoAnswer are enabled, only intercom calls autoanswer.

•When you switch an in-progress call from your mobile phone to a Cisco DX600 Series phone that share

the same line (Session Handoff), the Cisco DX600 Series phone disables the DND feature. The DND

feature returns when the call ends.

Turn DND on and off

Procedure

Step 1 To turn DND on, tap Do Not Disturb. You may need to tap if Do Not Disturb is not visible.

Step 2 To turn DND off, tap Do Not Disturb again.

Set up DND settings

If your system administrator configured DND settings to appear on the User Options page, perform these

steps:

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Procedure

Step 1 Log in to your User Options web pages.

Step 2 From the drop-down menu, choose User Options >Device.

Step 3 You can set the following options:

•Do Not Disturb: Set to enable/disable DND.

•DND Option: Choose either Call Reject (to turn off all audible and visual notifications) or Ringer Off

(to turn off only the ringer).

•DND Incoming Call Alert (applies to either DND option set): Set the alert to beep only, flash only,

disable the alert, or choose “None”(to use the “Alert”setting configured by your system administrator).

Hunt groups

If your organization receives a large number of incoming calls, you may be a member of a hunt group, which

includes a series of directory numbers that share the incoming call load. When the first directory number in

the hunt group is busy, the system hunts for the next available directory number in the group and directs the

call to that phone.

When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging

out of hunt groups.

Logging out of hunt groups does not prevent non-hunt-group calls from ringing your phone.

Procedure

Step 1 Tap Sign In. You are now signed into the Hunt Group.

Step 2 Tap Sign Out.

Active call movement

You can switch active calls between the desktop phone and your mobile phone or other remote destination.

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Switch active call on desk phone to mobile phone

Procedure

Step 1 Tap Mobility and select Send call to mobile.

Step 2 Answer the active call on your mobile phone.

The handset icons and the calling party number appear on the phone display. You cannot use the same phone

line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or

receive calls.

Switch active call from mobile phone to desk phone

Procedure

Step 1 Hang up the call on your mobile phone to disconnect the mobile phone but not the call.

Step 2 Tap Resume on your desk phone within 4 seconds and start talking on the desk phone.

Switch active call from mobile phone to desk phone that shares same line

Procedure

Step 1 While on your mobile phone, enter the access code for the Session Handoff feature (for example, *74). Contact

your system administrator for a list of access codes.

Step 2 Hang up the call on your mobile phone to disconnect the mobile phone but not the call.

Step 3 Tap Answer on your desk phone within 10 seconds and start talking on the desk phone. Your system

administrator sets the maximum number of seconds you have to answer the call on your desk phone.

Cisco Unified IP phones that share the same line display a Remote in Use message.

Intercom calls

You can place an intercom call to a target phone that autoanswers the call in speakerphone mode with mute

enabled. The one-way intercom call allows you to deliver a short message to the recipient. The audio plays

on the handset or headset, if one of these is in use. Any current call activity that your recipient is engaged in

continues simultaneously.

When you receive an intercom-alert tone, you can choose one of these options:

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•Listen to the caller with your microphone muted (you can hear the caller, but the caller cannot hear you).

•End the intercom call by tapping End Call with the intercom call in focus. Do this if you do not want

to hear the message.

•Talk to the caller by tapping the active intercom button and using either the handset, headset, or speaker.

The intercom call becomes a two-way connection so that you can converse with the caller.

When using the intercom feature, be aware of the following:

•From an intercom line, you can only dial other intercom lines.

•You can use only one intercom line at a time.

•When your active call is being monitored or recorded, you can receive or place intercom calls.

•You cannot place an intercom call on hold.

If you sign in to the same phone on a daily basis using your Cisco Extension Mobility profile, ensure that

your system administrator assigns the phone button template that contains intercom information to this

profile and assign the phone as the default intercom device for the intercom line.

Note

Place intercom call to preconfigured intercom number

Procedure

Step 1 Tap a dedicated intercom line.

Step 2 After you hear the intercom-alert tone, begin speaking.

Place intercom call to any intercom number

Procedure

Step 1 Tap a dialable intercom line.

Step 2 Enter the intercom target number or tap a speed-dial number for your target.

Step 3 After you hear the intercom-alert tone, begin speaking.

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Receive intercom call

Procedure

When you hear the intercom-alert tone, handle the call in one of these ways:

•Listen to the message in one-way audio.

•Speak to the caller by tapping Connect.

•Tap Decline.

Line status features

Line status features allow you to view the state of a phone line that is associated with a speed-dial button, call

history, or directory listing on your phone. If you use Line Status Pickup, you can answer a ringing call for

the line that you are monitoring. Your system administrator determines which line status features are set up

on your phone.

Then...If you want to...

Look for one of these line status indicators next to the line number:

•Line is in-use.

•Line is idle.

•Line is in Do Not Disturb state.

•Line status indicator unavailable for this line.

See the state of a line

listed in a call history

or directory

Look for one of these line status indicators next to the line number:

•Line is in-use.

•Line is idle.

•Line is in Do Not Disturb state.

•Line is ringing (Line Status Pickup only).

•Line status indicator unavailable for this line.

See the state of a

speed-dial line

Tips

•Your phone may play an audible indicator to alert you when a call is ringing on the monitored line (Line

Status Pickup only).

•Line Status Pickup answers the oldest ringing call first, if the line that you are monitoring has more than

one ringing call.

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Line status features

•If you press the Line Status Pickup button when the monitored line is not ringing, your phone will speed

dial the line number.

Use line status pickup to answer ringing call

Procedure

Step 1 If the current line is ringing, tap the Line Status Pickup button.

The call redirects to the next available line on your phone.

Step 2 If you want to specify a line, first press a line button and then tap the line status button.

If your phone supports autopickup, the call connects automatically.

Step 3 If the call rings on your phone, answer it.

Make call from mobile phone using mobile voice access

Procedure

Step 1 Obtain your Mobile Voice Access number and PIN from your system administrator.

Step 2 Dial your assigned Mobile Voice access number.

Step 3 Enter your mobile phone number (if requested) and PIN.

Step 4 Press 1to make a call to an enterprise IP Phone.

Step 5 Dial a desktop phone number other than your desktop phone number.

Multiple calls

Understanding how multiple calls display on your phone can help you organize your call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

•Calls with the highest precedence and longest duration display at the top of the list.

•Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped

near the top, and calls on hold are grouped last.

You can switch between multiple calls on one or more lines.

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Switch between calls on one line

Procedure

Step 1 Highlight the call you want to switch to.

Step 2 Tap Resume.

Any active call is placed on hold and the selected call resumes.

Switch between calls on different lines

Procedure

Step 1 Select the line that you are switching to.

If a single call is holding on the line, the call automatically resumes.

Step 2 If multiple calls are holding, highlight the appropriate call and tap Resume.

Switch from active call to answer ringing call

Procedure

Perform one of the following actions:

•Tap Answer.

•If the call is ringing on a different line, select that line.

The phone places the active call on hold and the selected call resumes.

Remove call from hold on current line

Procedure

Step 1 Highlight the appropriate call.

Step 2 Tap Resume.

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Place call while another call is active (using different line)

Procedure

Step 1 Tap a new line. The first call is automatically placed on hold.

Step 2 Enter a number.

Secure calls

Depending on how your system administrator configured your phone system, your phone may support making

and receiving secure calls.

Your phone can support these types of calls:

Authenticated call

The identities of the phones participating in the call have been verified.

Encrypted call

The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco Unified

Communications Manager network. Encrypted calls are authenticated.

Protected call

The phone is a secure (encrypted and trusted) device on the Cisco Unified Communications Manager

server and is configured as a Protected Device in Cisco Unified Communications Manager

Administration.

If Play Secure Indication Tone is enabled (True) in Cisco Unified Communications Manager

Administration, the protected phone plays a secure or nonsecure indication tone at the beginning of the

call:

•When end-to-end secure media is established through the Secure Real-Time Transfer Protocol

(SRTP) and the call status is secure, the phone plays the secure indication tone (three long beeps

with brief pauses).

•When end-to-end nonsecure media is established through the Real-Time Protocol (RTP) and the

call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief

pauses).

If the Play Secure Indication Tone option is disabled (False), no tone plays.

Nonprotected call

The phone does not have a Protected Device status in Cisco Unified Communications Manager. No

secure or nonsecure indication tone is played.

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Nonsecure call

The phone is not protected on the Cisco Unified Communications Manager server and the call status

is nonsecure.

Then...If you want to...

Look for a security icon in the top right corner of the call activity

area, next to the call duration timer:

•Authenticated call or conference

•Encrypted call or conference

•Nonsecure call or conference

Check the security level of a call or

conference

Listen for a secure indication tone at the beginning of the call:

•Secure call status: If the phone is protected, the Play Secure

Indication Tone is enabled, and the call status is secure, a

secure indication tone plays on the protected phone at the

beginning of a call (three long beeps with pauses). The lock

icon is also present to indicate that the call is secure.

•Nonsecure call status: If the phone is protected, the Play

Secure Indication Tone is enabled, and the call status is

nonsecure, a nonsecure indication tone plays on the protected

phone at the beginning of a call (six short beeps with brief

pauses). The play arrow icon is also present to indicate that

the call is not secure.

For more information, contact your system administrator.

Verify that the phone connection (call

status) is secure.

Contact your system administrator.Determine whether secure calls can be

made in your company

There are interactions, restrictions, and limitations that affect how security features work on your phone. For

more information, contact your system administrator.

Cisco determines that a device that is engaged in a call is either trusted or untrusted. Lock or shield icons

are not displayed on a Cisco DX650 screen when a call is to or from an untrusted device, even though the

call might be secure.

Note

VPN client

Your system administrator configures the Virtual Private Network (VPN) Client feature as needed.

Related Topics

AnyConnect VPN, on page 66

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Secure calls

Shared lines

Your system administrator might ask you to use a shared line if you:

•Have multiple phones and want one phone number

•Share call-handling tasks with coworkers

•Handle calls on behalf of a manager

Remote-in-use icon

The remote-in-use icon appears when another phone that shares your line has a connected call. You can place

and receive calls as usual on the shared line, even when the remote-in-use icon appears.

Call information and Barge

Phones that share a line each display information about calls that are placed and received on the shared line.

This information might include caller ID and call duration. See the Privacy section for exceptions.

When call information is visible in this way, you and the coworkers who share a line can use Barge or cBarge

to join a call.

Barge, cBarge, and shared lines

You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. Calls must be

nonprivate calls.

Depending on how your phone is configured, you can add yourself to a nonprivate call on a shared line using

either cBarge or Barge:

•cBarge converts the call into a standard conference, allowing you to add new participants.

•Barge enables you to add yourself to the call but does not convert the call into a conference or allow

you to add new participants.

Related Topics

Shared lines, on page 54

Conference calls, on page 34

Single-button and multitouch Barge

Your system administrator determines whether the barge feature on your phone operates as a single-button

or multitouch feature.

•Single-button barge allows you to press a line button to barge a call (if only one call is on the line).

•Multitouch barge allows you to view call information before barging.

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Shared lines

Barge features

The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared

line.

Then...If you want to...

Look for the remote-in-use icon.See if the shared line is in

use

Tap the line button for the shared line. You see one of these results:

•You are added to the call.

•A window opens on your phone screen prompting you to select the call

that you want to barge. Tap Barge or cBarge to complete the action. You

may need to tap to display Barge or cBarge.

Add yourself to a call on

a shared line

Tips

•When you Barge a call, other parties may hear a beep announcing your presence. With cBarge, other

parties hear a brief audio interruption and the phone screen changes to display conference details.

•If a phone that is using the shared line has Privacy enabled, call information and barge buttons do not

appear on the other phones that share the line.

•If a phone that is using the shared line has Privacy disabled and is configured with Private Line Automated

Ringdown (PLAR), the Barge and cBarge features are available.

•You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred,

or turned into a conference call.

Related Topics

Conference participants list, on page 37

Privacy and shared lines

If you share a phone line, use the Privacy feature to prevent others who share the line from viewing or barging

(adding themselves to) your calls.

Tips

•If the phone that shares your line has Privacy enabled, you can place and receive calls using the shared

line as usual.

•The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared

lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.

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Prevent and allow others to view or barge calls on shared line

Procedure

Step 1 To prevent others from viewing or barging a call on a shared line,

a) Tap Private.

b) To verify that Privacy is on, look for the Privacy-enabled icon.

Step 2 To allow others to view or barge calls on a shared line,

a) Tap Private.

b) To verify that Privacy is off, look to see that the Privacy-enabled icon has disappeared.

Speed Dial

Speed Dial enables you to enter an index number, or tap a phone screen item to place a call. Depending on

configuration, your phone can support several speed-dial features:

•Speed-dial buttons

•Abbreviated Dialing

To set up speed-dial buttons and Abbreviated Dial, tap Add a speed dial and follow the on-screen prompts.

There is a brief interruption to telephony service after you add a speed dial. Alternately, your system

administrator can configure speed-dial features for you.

Make call using Speed-Dial button

If your phone supports the line status speed-dial feature, you can see if the speed-dial number is busy before

dialing.

Procedure

Step 1 Set up speed-dial numbers.

Step 2 To place a call, tap a speed-dial icon. Or, drag the icon to the idle screen to prepopulate the phone number.

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Make call using on-hook abbreviated dial

Procedure

Step 1 Set up Abbreviated Dialing codes.

Step 2 To place a call, enter the Abbreviated Dialing code.

Suspicious call trace

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call

Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious,

which initiates a series of automated tracking and notification messages.

Notify system administrator about suspicious or harassing call

Procedure

Step 1 Tap Report.

Step 2 Tap Report Caller.

Your phone displays the message The caller has been reported as malicious. Your

administrator receives notification about the call with supporting information to take appropriate actions.

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CHAPTER 4

Phone customization and settings

You can personalize your phone by adjusting the ringtone and other settings.

•Rings and message indicator customization, page 59

•Phone screen customization, page 61

•Networks, page 62

Rings and message indicator customization

You can customize how your phone indicates an incoming call and a new voicemail message. You can also

adjust the ringer volume for your phone.

Tip

You can customize your phone to have up to six distinctive ringtones. In addition, you can have a default

ringtone.

Related Topics

User Options web page actions, on page 71

Line settings on web, on page 77

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Change ringtone

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Sound.

Step 4 Tap Phone Ringtone.

Step 5 Tap a ringtone to play a sample of it.

Step 6 Select a ringtone and tap OK.

Adjust phone ringer volume level

Check with your system administrator to see if a minimum ringer volume setting was configured.

Procedure

Press while the handset is in the cradle and the headset and speakerphone buttons are off. The

new ringer volume is saved automatically.

Change ring pattern

Before you can access this setting, your system administrator might need to enable it for you.

Procedure

Step 1 Log in to your User Options web pages.

Step 2 Access your call ring pattern settings.

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Change ringtone

Change audible voice-message indicator

Procedure

Step 1 Log in to your User Options web pages.

Step 2 Access your message indicator settings.

Change how voice message light on handset works

Procedure

Step 1 Log in to your User Options web pages.

Step 2 Choose Change the Message Waiting Lamp policy.

Step 3 Access your message indicator settings. Typically, the default system policy is to indicate a new voice message

by displaying a steady light on the handset light strip.

Phone screen customization

You can adjust the characteristics of the phone screen.

Change phone screen language

Procedure

Step 1 Log in to your User Options web pages.

Step 2 Access your user settings.

Step 3 Select a language.

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Change audible voice-message indicator

Change phone screen brightness

If you change the brightness setting on your phone, do not unplug the phone from its power source for at

least one minute or the brightness setting will not get saved.

Note

Procedure

Step 1 Tap Settings.

Step 2 To make adjustments, slide the brightness indicator up or down.

Change line text label

Procedure

Step 1 Log in to your User Options web pages.

Step 2 Access your line text label settings.

Networks

Connect your Cisco DX650 to a network before launching an Internet application such as the email or browser

application.

You can connect to an Ethernet or wireless network. Wi-Fi is disabled while your phone is connected to an

Ethernet network.

You can add a total of four wireless network profiles.

Wired network connection

You can connect your Cisco DX650 to a wired network.

You can also share a wired connection between a computer and your phone.

If you restart your phone with the Lock button, network connectivity may be disrupted.Note

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Connect to wired network

Procedure

Connect an Ethernet cable from the network port to the network.

Share wired network connection with computer

Procedure

Step 1 Connect an Ethernet cable from the network port to the network.

Step 2 Connect an Ethernet cable from the computer port to a network port on the computer.

Connect to wireless network

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Toggle on Wi-Fi.

Step 4 Select a wireless network from the list of available networks.

Step 5 Enter your credentials and tap Connect.

Connect to hidden wireless network

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Toggle on Wi-Fi.

Step 4 Tap Add Network.

Step 5 Enter the Network Service Set Identifier (SSID), select the Security, enter your credentials and tap Save.

Step 6 Select the network and tap Connect.

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Edit wireless network

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Long press a wireless network from the list of available networks.

Step 4 Tap Modify Network.

Delete wireless network

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Long press a wireless network from the list of available networks.

Step 4 Tap Forget Network.

Supported wireless security

Cisco DX650 supports the following security types:

•None (open)

•WEP (Static)

•WPA/WPA2-PSK

•802.1x EAP (FAST/EAP-FAST, PEAP-GTC, PEAP-MSCHAPv2, TLS/EAP-TLS)

Contact your system administrator for more information.

Web proxy

Depending on your security settings, you may need to connect to a web proxy to access the Internet. If a VPN

is enabled, you cannot use a web proxy with that VPN. Contact your system administrator for more information.

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Edit wireless network

Add web proxy

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Wireless & Networks.

Step 4 Tap Proxy Settings.

Step 5 Tap Proxy.

Step 6 Tap Add Proxy.

Step 7 Enter the Web Proxy settings and tap Save.

Edit web proxy

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Wireless & Networks.

Step 4 Tap Proxy Settings.

Step 5 Tap and hold a proxy from the list of available proxies.

Step 6 Tap Modify.

Step 7 Edit the Web Proxy settings and tap Save.

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Web proxy

Delete web proxy

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Wireless & Networks.

Step 4 Tap Proxy Settings.

Step 5 Tap and hold a proxy from the list of available proxies.

Step 6 Tap Delete.

Step 7 Tap Yes.

TFTP

Connect to a Trivial File Transfer Protocol (TFTP) server for phone configuration, connectivity, and to receive

firmware updates. Contact your system administrator for a TFTP server address.

Connect to TFTP Server

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap More.

Step 4 Tap TFTP Server Settings.

Step 5 Tap Use Alternate TFTP Server.

Step 6 Tap TFTP Server1.

Step 7 Enter the TFTP server address and tap OK.

AnyConnect VPN

Your system administrator sets up the AnyConnect VPN application. AnyConnect VPN allows you to have

secure remote access to corporate resources on your Cisco DX650. For security reasons, it is usually

recommended that you connect to a VPN through a wired network connection.

If your system administrator has set up a VPN connection profile for you with Cisco Unified Communications

Manager, it will appear in the VPN Connection list. You cannot edit or delete these VPN connections.

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TFTP

Your system administrator can enable you to create and edit your own VPN connections.

AutoNetDetect

If your system administrator enables the AutoNetDetect feature for a VPN connection profile that is set up

with Cisco Unified Communications Manager, your phone will automatically attempt to establish a VPN

connection.

Password persistence

If your system administrator enables the Password Persistence feature for a VPN connection profile that is

set up with Cisco Unified Communications Manager, the AnyConnect VPN application will store a previously

successful password. You cannot change a working password.

Add VPN connection profile

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap More.

Step 4 Tap VPN .

Step 5 Tap Add VPN Network.

Step 6 Enter a description of the VPN connection and the server address.

Step 7 Tap Save.

Edit VPN connection profile

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap More.

Step 4 Tap VPN.

Step 5 Tap and hold a VPN connection.

Step 6 Tap Edit Network.

Step 7 Edit the connection description or server address.

Step 8 Tap Save.

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AnyConnect VPN

Connect to VPN

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap More.

Step 4 Tap VPN.

Step 5 Tap and hold a VPN connection.

Step 6 If necessary, do either of the following in response to the appropriate prompts:

•Enter your credentials. If prompted to do so, also enter your secondary credentials to support double

authentication.

•Tap Get Certificate, then enter the certificate enrollment credentials that are supplied by your system

administrator. AnyConnect saves the certificate and reconnects to the VPN secure gateway to use the

certificate for authentication.

Step 7 Tap Connect.

Disconnect from VPN

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap More.

Step 4 Tap VPN.

Step 5 Tap and hold a VPN connection.

Step 6 Tap Disconnect.

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Delete VPN connection profile

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap More.

Step 4 Tap VPN.

Step 5 Tap and hold a VPN connection.

Step 6 Tap Delete Network.

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CHAPTER 5

User Options web pages

Your Cisco DX650 is a network device that can share information with other network devices in your

company, including your personal computer. You can use your computer to log in to your Cisco Unified

Communications Manager User Options web pages, where you control features, settings, and services for

your phone. For example, you can set up speed-dial buttons from your User Options web pages.

•User Options web page actions, page 71

•Features and services setup on web, page 72

User Options web page actions

This section describes how to log in and select a phone device.

Before you can access any of your user options, you must sign in. When you are finished using the User

Options web pages, you must sign out.

In some cases, you can access your User Option web pages without having to sign in. For more information,

contact your system administrator.

Procedure

Step 1 Obtain the User Options URL, user ID, and default password from your system administrator.

Step 2 Open a web browser on your computer and enter the URL.

Step 3 If prompted to accept security settings, select Yes or Install Certificate.

Step 4 Enter your user ID in the Username field.

Step 5 Enter your password in the Password field.

Step 6 Select Login.

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The Cisco Unified CM User Options home page displays. From this page you can select User Options to

select a device, access User Settings, Directory features, and Fast Dials.

Step 7 To sign out of your User Options web pages, select Logout.

Select device from User Options web page

Procedure

Step 1 On your User Options web page, select User Options >Device.

The Device Configuration window displays. Toolbar buttons located at the top of the Device Configuration

window are specific to the selected device type.

Step 2 (Optional) If you have multiple devices assigned to you, select the appropriate device (phone model, Extension

Mobility profile, or Remote Destination profile) from the Name drop-down menu.

Select configuration option

Procedure

Step 1 After you have logged in to your User Options web pages, choose User Options to access User Settings,

Directory, Fast Dials, and Mobility Settings.

Step 2 To return to the Device Configuration page from another page, choose User Options >Device.

Features and services setup on web

The topics in this section describe how to configure features and services from your User Options web pages

after logging in.

Speed Dial setup on web

Depending on configuration, your phone can support several speed-dial features:

•Speed-dial buttons

•Abbreviated Dialing

•Fast Dials

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Select device from User Options web page

Set up speed-dial buttons

Procedure

Step 1 On your User Options web page, select User Options >Device.

Step 2 Select a phone from the Name drop-down menu.

Step 3 Select Speed Dials.

Step 4 In the Speed Dial Settings area, enter a number and label for a speed-dial button on your phone.

Step 5 Select Save.

Set up abbreviated dialing codes

Procedure

Step 1 Select User Options >Device.

Step 2 Select a phone from the Name drop-down list.

Step 3 Select Speed Dials.

Step 4 Enter a number and label for an Abbreviated Dialing code.

Step 5 Select Save.

Phone services setup on web

Phone services can include special phone features, network data, and web-based information (for example,

stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your

phone.

The services available for your phone depend on the phone system configuration and the services you subscribed

to. Contact your system administrator for more information.

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Phone services setup on web

Subscribe to service

Procedure

Step 1 On your User Options web page, select User Options >Device.

Step 2 Select a phone from the Name drop-down menu.

Step 3 Select Phone Services.

Step 4 Select Add New.

Step 5 Select a service from the drop-down list and select Next.

Step 6 (Optional) Change the service label or enter additional service information, if available.

Step 7 Select Save.

Search for services

Procedure

Step 1 On your User Options web page, select a device.

Step 2 Select Phone Services.

Step 3 Select Find.

Change or end services

Procedure

Step 1 On your User Options web page, search for services.

Step 2 Select one or more entries.

Step 3 Select Delete Selected.

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Change service name

Procedure

Step 1 On your User Options web page, search for services.

Step 2 Select a service name.

Step 3 Change the information and select Save.

Add service to programmable feature button

Procedure

Step 1 On your User Options web page, select User Options >Device.

Step 2 Select a phone from the Name drop-down menu.

Step 3 Select Service URL.

Your system administrator sets up a service URL button for your phone.

Step 4 Select a service from the Button Service drop-down list .

Step 5 (Optional) If you want to rename the service, edit the label fields.

If your phone does not support double-byte character sets, it uses ASCII Label fields.

Step 6 Select Save.

Step 7 Select Reset to reset your phone to see the new button label on your phone.

User settings on web

User settings include your password, PIN, and language (locale) settings.

Your PIN and password allow you to access different features and services. For example, use your PIN to log

in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your

User Options web pages and Cisco Web Dialer on your personal computer. For more information, contact

your system administrator.

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User Options web pages

User settings on web

Change browser password

Procedure

Step 1 Sign in to your User Options web pages.

Step 2 Select User Options >User Settings.

Step 3 Enter your Current Password.

Step 4 Enter your New Password.

Step 5 Reenter your new password in the Confirm Password field.

Step 6 Select Save.

Change PIN

Procedure

Step 1 Sign in to your User Options web pages.

Step 2 Select User Options >User Settings.

Step 3 Enter your Current PIN.

Step 4 Enter your New PIN.

Step 5 Reenter your new PIN in the Confirm PIN field.

Step 6 Select Save.

Change User Options web page language setting

Procedure

Step 1 Sign in to your User Options web page.

Step 2 Select User Options >User Settings.

Step 3 In the User Locale area, select an item from the Locale drop-down list.

Step 4 Select Save.

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User settings on web

Change phone display language

Procedure

Step 1 Sign in to your User Options web page.

Step 2 Select User Options >Device.

Step 3 Select an item from the User Locale drop-down list.

Step 4 Select Save.

Line settings on web

Line settings affect a specific phone line (directory number) on your phone. Line settings can include

call-forwarding, voice message indicators, ring patterns, and line labels.

You can set up other line settings directly on your phone:

•Set up call forwarding for your primary phone line.

•Change rings, display, and other phone-model specific settings.

Related Topics

Call forward, on page 38

Phone customization and settings, on page 59

Set up call forward for each line

Procedure

Step 1 Select User Options >Device.

Step 2 Select a phone from the Name drop-down menu.

Step 3 Select Line Settings.

Step 4 (optional) If you have more than one directory number (line) assigned to your phone, choose a line from the

Line drop-down menu.

Step 5 In the Incoming Call Forwarding area, select Call Forward settings for various conditions.

Step 6 Select Save.

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Line settings on web

Change voice message indicator setting for each line

Procedure

Step 1 Select User Options >Device.

Step 2 Select a phone from the Name drop-down menu.

Step 3 Select Line Settings.

Step 4 (optional) If you have more than one directory number (line) assigned to your phone, select a line from the

Line drop-down list.

Step 5 In the Message Waiting Lamp area, choose from various settings.

By default your phone displays a steady red light from the handset light strip to indicate a new voice

message.

Note

Step 6 Select Save.

Change audible voice message indicator setting for each line

Procedure

Step 1 Select User Options >Device.

Step 2 Select a phone from the Name drop-down menu.

Step 3 Select Line Settings.

Step 4 (optional) If you have more than one directory number (line) assigned to your phone, choose a line from the

Line drop-down menu.

Step 5 In the Audible Message Waiting Indicator area, select from various settings.

By default your phone displays a steady red light from the handset light strip to indicate a new voice

message.

Note

Step 6 Select Save.

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Line settings on web

Change or create line text label that appears on phone screen

Procedure

Step 1 Select User Options >Device.

Step 2 Select a phone from the Name drop-down menu.

Step 3 Select Line Settings.

Step 4 (optional) If you have more than one directory number (line) assigned to your phone, select a line from the

Line drop-down menu.

Step 5 In the Line Text Label area, enter a text label.

Step 6 Select Save.

Your phone uses the ASCII Label field if the phone does not support double-byte character

sets.

Note

Set up phone and access list for Mobile Connect

You must add your mobile phone (and any other phones you use) to Cisco Mobile Connect, before you can

place and receive calls using the same directory numbers as your desk phone. These phones are called remote

destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your

mobile phone.

Create access list

Procedure

Step 1 Sign in to your User Options web page.

Step 2 Select User Options >Mobility Settings >Access Lists.

Step 3 Select Add New.

Step 4 Enter a name to identify the access list and a description (optional).

Step 5 Select whether the access list will allow or block specified calls.

Step 6 Select Save.

Step 7 Select Add Member to add phone numbers or filters to the list.

Step 8 Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with

restricted caller ID (Not Available), or calls with anonymous caller ID (Private).

Step 9 If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in

the DN Mask field.

You can use the following wildcards to define a filter:

•X (upper or lower case): Matches a single digit. For example, 408555123X matches any number between

4085551230 and 4085551239.

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•!: Matches any number of digits. For example, 408! matches any number that starts with 408.

•#: Used as a single digit for exact match.

Step 10 To add this member to the access list, select Save.

Step 11 To save the access list, select Save.

Add new remote destination

Procedure

Step 1 Sign in to your User Options web page.

Step 2 Select User Options >Mobility Settings >Remote Destinations.

Step 3 Select Add New.

Step 4 Enter the following information:

•Name: Enter a name for the mobile (or other) phone.

•Destination Number: Enter your mobile phone number.

Step 5 Select your remote destination profile from the drop-down list box. Your remote destination profile contains

the settings that apply to remote destinations that you create.

Step 6 Check the Mobile Phone check box to allow your remote destination to accept a call sent from your desk

phone.

Step 7 Check the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with

your desk phone.

Step 8 Select one of the following options in the Ring Schedule area (the ring schedule drop-down list boxes include

only the access lists that you have created):

•All the time: Select this option if you do not want to impose day and time restrictions on ringing the

remote destination.

•As specified below: Select this option and select from the following items to set up a ring schedule based

on day and time:

1Check a check box for each day of the week you want to allow calls to ring the remote destination.

2For each day, select All Day or select the beginning and ending times from the drop-down lists.

3Select the time zone from the drop-down list box.

Step 9 Select one of these ringing options:

•Always ring this destination.

•Ring this destination only if the caller is in the allowed access list that you select.

•Do not ring this destination if the caller is in the blocked access list that you select.

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Set up phone and access list for Mobile Connect

Step 10 Select Save.

Cisco Web Dialer

Cisco Web Dialer allows you to place calls on your phone to directory contacts by selecting items in a web

browser. Your system administrator configures this feature for you.

Use WebDialer with User Options directory

Procedure

Step 1 Log in to your User Options web pages.

Step 2 Select User Options >Directory and search for a coworker.

Step 3 Select the number that you want to dial.

Step 4 If this is your first time using WebDialer, set up preferences on the Make Call page.

Step 5 Select Dial.

The call is now placed on your phone.

Step 6 To end a call, select Hangup or hang up from your phone.

Use WebDialer with another online corporate directory

Procedure

Step 1 Log in to a WebDialer-enabled corporate directory and search for coworkers.

Step 2 Click the number that you want to dial.

Step 3 When prompted, enter your user ID and password.

Step 4 If this is your first time using WebDialer, set up preferences on the Make Call page.

Step 5 Click Dial.

The call is now placed on your phone.

Step 6 To end a call, click Hangup or hang up from your phone.

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Log out of WebDialer

Procedure

Click the Logout icon in the Make Call or Hang Up page.

Set up, view, or change Web Dialer preferences

Procedure

Step 1 Access the Make Call page.

The Make Call page appears the first time that you use Web Dialer (after you click the number that you want

to dial).

Step 2 (Optional) Make changes to your settings.

The Make Call page contains the following options:

•Preferred language: Determines the language that is used for Web Dialer settings and prompts.

•Use preferred device: Identifies the phone (Calling device) and directory number (Calling device or line)

that you use to place WebDialer calls. If you have one phone with a single line, the appropriate phone

and line are automatically selected. Otherwise, choose a phone or line. If you have more than one phone,

it will be specified by device type and MAC address. To display the MAC address on your phone, select

Settings >About device >Status.

If you have an Extension Mobility profile, you can select your Extension Mobility logged-in

device from the Calling device menu.

Note

•Do not display call confirmation: If selected, prompts Web Dialer to suppress the Make Call page. This

page appears by default after you click a phone number in a Web Dialer-enabled online directory.

•Disable Auto Close: If selected, the call window does not close automatically after 15 seconds.

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CHAPTER 6

Applications

This chapter outlines the Cisco DX650 applications.

•Calendar, page 83

•Contacts, page 87

•Email, page 93

•Jabber IM, page 100

•Unified Inbox, page 106

•WebEx, page 109

•More applications, page 112

Calendar

Tap Day,Week,Month, or Agenda to change your calendar view. Tap Today to return to the Day view of

the current day.

Upcoming appointments are listed on the right side of the screen.

Calendar reminders appear on the notification bar.

The Calendar application is integrated with the Cisco WebEx application.

Calendar account

The Calendar application shares account settings with the Email application. If your email account is already

set up, you do not need to enter that account information again for the Calendar application.

The first time that you open the Calendar application, you are taken to the Settings page to configure your

account credentials, unless you already entered the credentials using the Setup Assistant or the Settings

application.

If you choose not to set up the account credentials right away, use the Settings application to enter the credentials

later.

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On first use, you are prompted to sign in to Cisco WebEx, where you must enter a valid WebEx account user

ID and password.

Use the Calendar application to set up multiple calendar accounts. ActiveSync can be set up with Google,

Yahoo, and other accounts.

Use the Calendar application to sync your calendar events with Microsoft Outlook and Microsoft Exchange.

Add calendar account

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Accounts & Sync.

Step 4 Tap Add Account.

Step 5 Select an account type.

Step 6 Enter the calendar account credentials.

Enter all credentials before you save account settings. The application tries to authenticate credentials before

saving and prompts you to try again when you enter incorrect information.

Add calendar event

Procedure

Step 1 Tap .

Step 2 Enter the details of the event on the Add Event screen.

Step 3 Tap Done.

Your event is displayed in the Day view for the date of the event.

Edit event

Some events cannot be edited.Note

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Add calendar event

Procedure

Step 1 Long press an event.

Step 2 Tap .

Step 3 Edit the event.

Step 4 Uncheck the WebEx check box on the Edit Event screen if you do not wish to make a WebEx event.

Step 5 Tap Done.

Delete event

Procedure

Step 1 Long press an event.

Step 2 Tap .

Step 3 Tap OK.

Start scheduled WebEx meeting

Tap Start.

Join scheduled WebEx meeting

Tap Join.

Settings

The Calendar application allows you to edit your settings for declined events, alerts and notifications, and

your default reminder time.

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Delete event

Hide declined events

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Hide Declined Events.

Set alerts and notifications

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Set Alerts & Notifications.

Select ringtone

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Select Ringtone.

Step 4 Select a ringtone and tap OK.

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Settings

Edit vibrate settings

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Vibrate.

Set default reminder time

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Default Reminder Time.

Calendar widget

Use the Calendar widget to display your upcoming events on your home screen.

Contacts

Use Contacts to store, sort, and search your contacts. Contacts is integrated into other applications, such as

Email, and also functions as a standalone application.

The first time that you open the Contacts application, you are prompted to create a new contact, sign in to an

account, or to import contacts.

You can view your contacts all together, by group, or view your favorite and most frequent contacts.

Contact details

Tap an entry in your contact list to view details for that contact. From the contact details screen, you can edit

the contact details, mark the contact as a favorite, place a call, start a chat, start a Cisco WebEx meeting, or

send an email message to that contact.

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Calendar widget

View recent activity

Procedure

To view your recent activity, select the entry for yourself at the top of the contact list.

Add contact

Procedure

Step 1 Tap .

Step 2 Enter the contact name and details

Step 3 Tap Done.

Edit contact

Procedure

Step 1 Select a contact.

Step 2 Tap .

Step 3 Edit the contact information.

Step 4 Tap Done.

Remove contact

Procedure

Step 1 Select a contact.

Step 2 Tap .

Step 3 Tap Delete.

Step 4 Tap OK.

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View recent activity

Join contacts

Procedure

Step 1 Select a contact.

Step 2 Tap Join.

Step 3 Select another contact to join.

Step 4 Tap Done.

Share contact

Procedure

Step 1 Tap .

Step 2 Tap Share.

Step 3 Select a service from the Share menu.

Favorites

Tap Favorites to view your favorite and most frequent contacts.

Mark contact as favorite

Procedure

Step 1 Select a contact.

Step 2 Tap .

Step 3 Tap again to unmark the contact as a favorite.

Groups

Use groups to organize your contacts.

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Join contacts

Add group

Procedure

Step 1 Tap Groups.

Step 2 Tap .

Step 3 Enter the name of the group.

Step 4 Tap OK.

Delete group

Procedure

Step 1 Select a group.

Step 2 Tap .

Step 3 Tap Delete.

Add contact to group

Procedure

Step 1 Select a group.

Step 2 Tap New Contact.

Step 3 Select a contact.

Step 4 Tap OK.

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Groups

Edit group

Procedure

Step 1 Select a group.

Step 2 Tap .

Step 3 Make your changes and tap Done.

While your Cisco DX650 is connected to a network, search for contacts in:

•Your local contacts

•Microsoft Exchange Global Address List (GAL)

•Cisco User Data Services (UDS)

•Jabber contacts

You can search by:

•First name

•Last name

•Phone number

•Username

The People application automatically merges search results that have similar data.

UDS search results that are not in your local contacts are displayed in their own block under the list of local

contacts.

The GAL is searched only if an ActiveSync account is set up and you enter at least three characters in the

search field.

Search your contacts

Procedure

Step 1 Tap .

Step 2 Enter your search criteria.

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Import contacts

Procedure

Step 1 Tap .

Step 2 Tap Import/Export.

Step 3 Tap Import from SD card.

Export contacts

Procedure

Step 1 Tap .

Step 2 Tap Import/Export.

Step 3 Tap Export to SD card.

Set display options

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Display Options.

Availability

Availability is displayed when you are signed in to the Jabber IM application. Availability shows the status

of local contacts.

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Import contacts

The Email application allows you to manage multiple email accounts. Use the Email application to view

individual email account inboxes or a combined inbox. The Email application supports POP3, IMAP and

Exchange email accounts.

Use the Email application to add and manage multiple email accounts, including multiple Exchange accounts

on different servers.

Email accounts can use ActiveSync for the Calendar and Contacts applications.

Settings

The first time that you open the Email application, you are taken to the Settings page to configure the account

credentials (server and username, password, incoming server address, check box for Secure Connections and

Accept all SSL certificates), unless you already entered the credentials using the Setup Assistant or the Settings

application.

Add email account

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Add Account.

Step 4 Enter the email account credentials.

The Email application shares account settings with the Calendar application; either application initiates the

account setup.

Inbox

Accounts are listed in the tab on the left side, followed by a summary of folders with new messages.

Folders are listed on the left side.

View email messages from an individual or a combined inbox. While an email message is open, the inbox is

displayed in the left tab.

Tap the Mailbox button at top left of the email message screen to return to the mailbox.

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Refresh inbox

Procedure

Tap .

Sort mailbox

Procedure

Step 1 Tap .

Step 2 Tap Sorting Options.

Step 3 Select a sorting method.

Search email messages

Procedure

Step 1 Tap .

Step 2 Select the type of search.

Step 3 Enter your search query into the search bar.

Send email message

Procedure

Step 1 Tap .

Step 2 Enter the recipient email address, enter the subject, and compose the message.

Step 3 Tap Send.

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Send email message

Save email message draft

Procedure

Step 1 Tap .

Step 2 Enter the email address, enter the subject, and compose the message.

Step 3 Tap Save as draft.

Reply to email message

Procedure

Step 1 Tap or .

Step 2 Compose the message.

Step 3 Tap Send.

Forward email message

Procedure

Step 1 Tap .

Step 2 Enter the email address.

Step 3 Tap Send.

Add attachment to email message

Procedure

Step 1 Tap .

Step 2 Select a file.

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Save email message draft

The total size of attachments cannot exceed 5 MB. A warning is displayed when the total size of

attachments reaches 3 MB.

Note

Add CC or BCC recipient

Procedure

Step 1 Tap .

Step 2 Tap Add Cc/Bcc.

Step 3 Enter the email address in the Cc or Bcc field.

Delete email message

Tap .

Delete multiple email messages

Procedure

Step 1 Check the email messages.

Step 2 Tap .

Delete folder

Procedure

Step 1 Long press a folder.

Step 2 Select .

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Add CC or BCC recipient

Move email message

Procedure

Step 1 Long press a message.

Step 2 Tap Move.

Step 3 Select a folder.

Mark email message as favorite

Tap .

Mark multiple email messages as favorites

Procedure

Step 1 Check the email messages.

Step 2 Tap .

Mark email message as new

Procedure

Step 1 Check the email message.

Step 2 Tap Mark Unread.

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Move email message

Mark multiple email messages as new

Procedure

Step 1 Check the email messages.

Step 2 Tap Mark Unread.

Search email messages

Procedure

Step 1 Tap .

Step 2 Select a search type.

Step 3 Enter your search query.

Set sorting options

Procedure

Step 1 Tap .

Step 2 Tap Sorting Options.

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Mark multiple email messages as new

Add signature to email messages

Procedure

Step 1 Tap .

Step 2 Tap Account Settings.

Step 3 Tap Signature.

Step 4 Enter your signature and tap OK. Your signature appears on any new email message that you compose. Your

signature does not appear when you reply to a message.

Digitally signed email messages

A digitally signed email message that is sent from an Exchange 2003 server appears as a downloadable

attachment of unknown size.

Set email check frequency

Procedure

Step 1 Tap .

Step 2 Tap Account Settings.

Step 3 Tap Email Check Frequency.

Step 4 Select a frequency.

Reset email account password

Procedure

Step 1 Tap .

Step 2 Tap Account Settings.

Step 3 Tap Incoming Settings.

Step 4 Enter your new password in the Password field.

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Add signature to email messages

Select ringtone

Procedure

Step 1 Tap .

Step 2 Tap Account Settings.

Step 3 Tap Select Ringtone.

Step 4 Select a ringtone and tap OK.

Edit vibrate settings

Procedure

Step 1 Tap .

Step 2 Tap Account Settings.

Step 3 Tap Vibrate.

Jabber IM

Use the Jabber IM application to send and receive instant messages, to update your availability, and to add

and remove contacts. You receive chat messages and presence updates while the Jabber IM application is

minimized or out of focus. While you are not signed in to the Jabber IM application, presence updates in other

applications may be inaccurate.

Jabber IM account

If you choose not to set up the account credentials in the Setup Assistant, you will be prompted to do so when

you first launch the Jabber IM application.

Add Jabber IM account

Enter all credentials before you save account settings. The application tries to authenticate credentials before

saving and prompts you to try again when you enter incorrect information.

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Select ringtone

Procedure

Step 1 Enter your Jabber IM account credentials.

Step 2 Tap Sign In.

Signing in

An automatic sign-in option for the Jabber IM application is enabled by default.

If you are not signed in to the Jabber IM application, the application will try to sign you in automatically when

the application is launched. If the sign-in succeeds, the Contacts screen is displayed. If the sign-in does not

succeed, you will be prompted to reenter your account credentials.

Availability

Tap the top left of the screen to set your status to one of the following:

•Available

•Away

•Do Not Disturb

•Custom

Add custom status

Procedure

Step 1 Tap your status at the top left of the screen.

Step 2 Tap Enter your custom status.

Step 3 Enter the text for your status.

Step 4 Select an availability status.

Step 5 Tap OK.

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Availability

Delete custom status

Procedure

Step 1 Tap your status at the top left of the screen.

Step 2 Long press a custom status.

Step 3 Tap Delete.

Contacts

Manage your contacts on the Contacts tab.

Add Chat contact

Procedure

Step 1 Tap Contacts.

Step 2 Tap .

Step 3 Tap Add Contact.

Step 4 Enter a name in the Name field. This will search your corporate directory.

Step 5 Tap Add to group and select a group.

Step 6 Tap Done.

Contact requests

While you are signed in to the Jabber IM application, you will receive a notification in the notification bar if

you receive a new contact request.

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Contacts

View contact requests

Procedure

Step 1 Tap .

Step 2 Tap Contact Requests.

Step 3 Tap Allow or Deny.

Step 4 Tap Confirm.

Remove chat contact

Procedure

Step 1 Tap and hold a contact on the Contacts tab or in an active conversation.

Step 2 Tap .

Show offline contacts

Procedure

Step 1 Tap .

Step 2 Tap Show Offline Contacts.

Unsynced contacts

You can use the Chat application to communicate with unsynced contacts. Unsynced contacts are contacts

that you have not added to your chat contacts.

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Contacts

Add unsynced contact to chat contacts

Procedure

Step 1 Long press the contact icon.

Step 2 Tap Add in the Contact Details dialog box.

Conversations

Chats open in the Active Conversations tab on the right side of the screen.

While you are viewing an active conversation, a scrollable list of your active conversations displays on the

left side of the screen. Select a conversation to view it.

Start conversation

Tap a contact from your contact list.

Emoticons

The Jabber IM application includes emoticons that you can use in conversation.

Insert emoticon into conversation

Procedure

Step 1 Tap Emoticons.

Step 2 Tap an emoticon to insert it into the conversation.

End conversation

Procedure

PurposeCommand or Action

Tap .

Step 1

Tap End chat.

Step 2

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Conversations

Use the search function to search your chat contacts and your corporate directory.

Start conversation with search result

Tap on a search result to start a conversation with that contact.

Settings

The Jabber IM application settings allow you to set up your auto-sign-in option and to edit your chat account

information.

Enable audio and vibration notifications

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Sounds and vibrate.

Step 4 Check the sound and vibrate options that you want.

Enable status bar notifications

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Check Message notifications.

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Set profile photo

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Profile photo.

Step 4 Tap Take new photo to launch the Camera application and take a picture. Or, tap Select from Gallery to

launch the Gallery application and select a picture.

Set your ringtone

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Choose ringtone.

Step 4 Select a ringtone.

Step 5 Tap OK.

Sign out of Jabber IM

Procedure

Step 1 Tap .

Step 2 Tap Sign Out.

Unified Inbox

The Unified Inbox application lets you manage all communications at a glance.

The Unified Inbox application has two display modes:

•Contacts View

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Sign out of Jabber IM

•Events View

View communications with contact

Tap a contact photo to view communications with that contact.

Search contact list

Procedure

Step 1 Tap .

Step 2 Enter your search criteria.

View email message

Tap an email message to view it.

If the message is part of a thread, the other messages appear in the tab on the left. You can select a message

from that tab to display its contents. You can also swipe an email message to the left or right to navigate to

the next (left) or the previous (right) email message.

View visual voice message

Procedure

Tap a voice message to view it.

Play visual voice message

Procedure

Tap .

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View communications with contact

Reply to visual voice message

Procedure

Step 1 Tap a voice message to view it.

Step 2 Tap Reply or Reply All button.

View event details

Tap an event to view the event details. The event information is displayed on the left, and the participants are

displayed on the right.

Join WebEx meeting

Tap Join or Start if you are viewing an event that is a Cisco WebEx meeting that is about to start.

Reorder panels

Procedure

Step 1 Tap .

Step 2 Tap Reorder Panels.

Step 3 Drag a panel to change its position.

Step 4 Tap Close.

Refresh application data

Procedure

Tap .

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View event details

Unified Inbox widget

The Unified Inbox widget shows the number of new voice messages, missed calls, and upcoming events, and

shows pictures of your newest contacts. The bigger the picture, the more recent the contact. The type of

communication is not shown with the contact picture.

WebEx

Cisco WebEx is a standalone application, but it is also integrated into the Calendar, Phone, Chat, and Contacts

applications.

During a Cisco WebEx meeting, participants can join the audio conference, see who is in the meeting, view

shared presentations, and chat with everyone or privately. A popup at the bottom of the screen identifies the

current speaker.

Note that you cannot share your desktop or a presentation in a Cisco WebEx meeting from the Cisco DX650.

The meeting host can drag the WebEx ball during a meeting to change presenters and mute or unmute

participants. The host has full control of the meeting.

Procedure

Step 1 Tap Sign in.

Step 2 Enter your email address.

Step 3 Tap Next.

Step 4 Enter your password.

Step 5 Tap Sign In.

Procedure

Step 1 Tap Sign in.

Step 2 Tap Sign in through your corporate website.

Step 3 Enter your WebEx site URL.

Step 4 Tap Next.

Step 5 Enter your credentials.

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Unified Inbox widget

Start instant WebEx meeting

Procedure

Step 1 Tap .

Step 2 The Instant Meeting dialog box appears. You can optionally set the meeting topic and the meeting password

and invite participants, or you can accept the default values. Note that some meeting sites require you to set

a meeting password.

Step 3 Tap Start Meeting.

Step 4 When prompted to call in, select Connect using the internet.

Schedule new WebEx meeting

Use the Calendar application to schedule a Cisco WebEx meeting.

Start scheduled WebEx meeting

Procedure

Step 1 Tap Start.

Step 2 When prompted to call in, select Connect using the internet.

Join scheduled WebEx meeting

Procedure

Step 1 Tap Join.

Step 2 When prompted to call in, select Connect using the internet.

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Start instant WebEx meeting

Join WebEx meeting by meeting number

Procedure

Step 1 Tap Join by Meeting Number.

Step 2 Enter the meeting number and your name. Enter the meeting password if it is required.

Step 3 Tap Join Meeting.

Step 4 When prompted to call in, select Connect using the internet.

View participant list

Procedure

Step 1 Tap Participants.

Step 2 Tap Participants again to hide the participant list.

Chat with participant

Procedure

Step 1 View the participant list.

Step 2 Select a participant.

Step 3 Enter your message and tap Send.

Chat with everyone

Procedure

Step 1 View the participant list.

Step 2 Tap Chat with everyone.

Step 3 Enter your message and tap Send.

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Join WebEx meeting by meeting number

Invite more participants to WebEx meeting

Procedure

Step 1 If you are the host of a Cisco WebEx meeting, tap on the meeting detail view.

Step 2 Select contacts to invite to the meeting.

Invite more participants during WebEx meeting

Procedure

Step 1 If you are the host of a Cisco WebEx meeting, tap .

Step 2 Select contacts to invite to the meeting.

Show video during WebEx meeting

The WebEx application always uses the internal camera for video, even if you have an external camera

attached.

Note

Procedure

In a Cisco WebEx meeting, tap .

WebEx widget

Use the WebEx widget to display, schedule, and start Cisco WebEx meetings on your home screen.

More applications

Use the Google Play™Store to find and add applications to your phone. Depending on your security settings,

the Google Play Store may not be available.

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Invite more participants to WebEx meeting

Some applications found in the Google Play Store may have hardware requirements that are not available on

your phone, such as GPS or a rear-facing camera.

Cisco cannot guarantee that an application that is downloaded from a third-party site will work.

UCM App

Use the UCM app to install or remove applications that are provisioned for your phone by your system

administrator. Depending on your system settings, you may not be able to remove applications that are

provisioned by your system administrator. Contact your system administrator for more information.

Remove application

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Applications.

Step 4 Tap Manage Applications.

Step 5 Tap an application in one of the application lists.

Step 6 Tap Uninstall.

Step 7 Tap OK.

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UCM App

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Remove application

CHAPTER 7

Accessories

•Bluetooth, page 115

•External camera, page 117

•External monitor, page 118

•USB accessories, page 121

Bluetooth

Cisco DX650 supports Bluetooth 2.1+EDR, with headsets that support Hands-Free Profile (HFP) for voice

communications and Advanced Audio Distribution Profile (A2DP) for streaming audio. Cisco DX650 also

supports Object Push Profile (OPP) for generic file exchange over Bluetooth, and Human Interface Device

(HID) protocol for connecting a keyboard or mouse.

Bluetooth HFP support offers the following features:

•Ring

•Answer a Call

•End a Call

•Volume Control

•Last Number Redial

•Call Waiting

•Divert/Reject

•Three-Way Calling

◦Hold and Accept

◦Release and Accept

•Speed Dial

Bluetooth A2DP support allows for the unidirectional transfer of an audio stream to other Bluetooth-enabled

devices, such as a stereo headset.

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You can use a Bluetooth device up to 30 feet (10 meters) away from your Cisco DX650. However, for best

performance, it is recommended that you use Bluetooth devices within 10 feet (3 meters) of the Cisco DX650.

Enabling Bluetooth may degrade your wireless network connection. For improved wireless network

performance, disable Bluetooth when it is not in use, or use the 5 GHz band for your wireless network

connection.

Enable Bluetooth

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Toggle Bluetooth on.

Scan for Bluetooth device

Tap Search for Devices if devices do not appear in the Bluetooth devices submenu.

Pair Bluetooth device

Procedure

Step 1 Tap a device to pair from the available devices list.

Step 2 Verify the passkey and tap Pair.

Unpair Bluetooth device

Procedure

Step 1 Tap Settings next to the device.

Step 2 Tap Unpair.

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Enable Bluetooth

Sharing files

Procedure

Step 1 Pair your Cisco DX650 with another Bluetooth enabled device.

Step 2 Select a file to share. For example, you can share a photo from the Gallery application or a contact from the

Contact application.

Step 3 Select Bluetooth from the Share menu.

View received files

Procedure

Step 1 Tap More.

Step 2 Tap Show received files.

Make phone discoverable

Tap the name of your phone to make it discoverable. Your Cisco DX650 will be discoverable for 120 seconds.

Set Bluetooth device name

Procedure

Step 1 Tap More.

Step 2 Tap Rename Device.

Step 3 Enter a device name and tap Rename.

External camera

Cisco DX650 supports the Logitech C920-C Webcam. While an external camera is connected, it becomes the

default camera for the phone application. Other applications will continue to use the internal camera.

Tap Swap to swap between the external and internal cameras.

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Accessories

Sharing files

While you are using both an external camera and an external monitor, video from video calls will appear on

the external monitor, and the call will display on the internal screen as if it is an audio call. When you open

another application on the external monitor during a video call, the video call is overlaid on the application

being viewed.

External monitor

Connect your phone to a monitor by inserting one end of an HDMI cable into the micro-HDMI port and the

other end into a monitor HDMI port.

Your phone screen is displayed on an external monitor in mirror mode, or the external monitor acts as a dual

independent display. In mirror mode, the content that is displayed on the phone screen is also shown on the

external monitor. In dual independent display mode, the external monitor functions as a second, independent

screen.

Cisco DX650 supports the following external monitor resolutions:

•1920 x 1200 (WUXGA)

•1920 x 1080 (1080p)

•1680 x 1050

•1280 x 720 (720p)

If Cisco DX650 enters sleep mode, the external monitor enters sleep mode too. When the phone is locked,

the external monitor is also locked and cannot be used until the phone is unlocked.

You can move applications to or from the external monitor. Moving the Browser application will cause the

application to restart. You cannot have more than one instance of an application running at the same time.

A mouse and a keyboard can be used on both the internal screen and an external monitor. Mouse panning is

supported. The keyboard follows the focus of the mouse.

Connect external monitor

Procedure

Insert one end of an HDMI cable into the HDMI port and the other end into a monitor HDMI port.

Switch display mode

Procedure

Step 1 Tap Monitor on the status bar.

Step 2 Select Mirror to mirror the Cisco DX650 screen on the external monitor. Select External Display to use the

external monitor as an independent display.

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External monitor

Set monitor orientation

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap External display.

Step 4 Tap Orientation.

Step 5 Select a monitor orientation.

Launch application on external monitor

Procedure

Step 1 Select on the external monitor display.

Step 2 Select an application.

Autolaunch application to external monitor

Procedure

Step 1 Tap on the internal display.

Step 2 Tap Settings.

Step 3 Select External Display.

Step 4 Select Auto Launch.

Step 5 Select up to three applications to automatically launch on the external monitor.

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Set monitor orientation

Move application to external monitor

Procedure

Step 1 Tap Monitor on the status bar.

Step 2 Select Open in External Display.

Move application to phone screen

Procedure

Step 1 Tap Monitor on the external monitor status bar.

Step 2 Select Open in Phone Display.

HDCP support

Cisco DX600 Series phones support Digital Rights Management (DRM) protected content. For example, your

phone plays video that is purchased from the Google Play Store.

To prevent unauthorized copying of HD video using the HDMI port, it is required that an HDMI monitor (or

any HDMI sink device) that is connected to the phone must be HDCP compliant.

HDCP is used to encrypt the data between your phone and the HDMI monitor. If the HDMI monitor is not

HDCP compliant, your phone will not play protected content.

This table summarizes when DRM content can be played.

HDCP not supported monitorHDCP supported monitorDisplay mode

N/ADRM content can be playedNo external monitor

DRM content will not play.

The DRM content player will

prompt you that content cannot be

played. It does not matter if the

content player is started on the

internal display or on a Dual

independent display (DID)

monitor.

DRM content can be played

regardless of where the media is

being displayed.

Dual independent display

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Move application to external monitor

DRM content will not play.

The DRM content player will

prompt you that content cannot be

played.

DRM content can be playedMirror mode

Virtual desktop infrastructure

For users who adopt Virtual Desktop Infrastructure (VDI), Cisco DX650 supports third-party virtual desktop

clients from leading third-party vendors:

•Citrix

•VMware

•Wyse

Desktop virtualization technologies may offer a degraded level of performance when remotely accessing

audio, video, and interactive multimedia resources. Unlike other desktop virtualization endpoints, your phone

features a local voice and video media plane, which enables your phone to connect to media traffic through

the device itself and outside of the remote desktop display protocol. For example, two Cisco DX600 Series

phone users in the same branch can call each other using Cisco Unified Personal Communicator running on

their remote virtual desktop and, while the control (signaling) plane resides in the data center, the audio and

video connection between the users never leaves the branch. The branch network applies packet prioritization

to the Real-time Transport Protocol (RTP) flow, and the two phones connect directly to each other without

the need for the voice to traverse the WAN twice to reach the data center. The local voice and video media

plane delivers the best quality experience for audio and video collaboration without inflating the bandwidth

consumption over the WAN.

Some applications on a remote desktop are designed for a larger screen size. To avoid cutting off part of an

application in a virtual desktop client, Cisco recommends that you set the remote desktop to a larger screen

size than 1024 x 600.

You musy run desktop virtualization clients on an external monitor in external mode, not in mirror mode.

The desktop virtualization experience on Cisco DX650 includes keyboard and mouse support. However, the

desktop virtualization clients retain the touch-mode behavior, and some keyboard and mouse actions may

differ from a typical Microsoft Windows experience. For a description of supported keyboard shortcuts and

mouse actions, refer to the USB keyboard and mouse section of this guide.

For additional information about Citrix Receiver, VMware View Client, and Wyse PocketCloud Pro, see the

product description for each application.

Related Topics

USB keyboard and mouse, on page 122

USB accessories

Each available Cisco DX650 features a USB port on the right side.

The USB port allows you to use any of the following accessories:

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Virtual desktop infrastructure

•USB keyboard

•USB mouse

•USB memory stick

•USB-powered hub

•USB serial console cable

USB keyboard and mouse

Not every USB keyboard or mouse is guaranteed to work with Cisco DX650. However, most USB keyboards

that are human interface device (HID) compliant will work correctly. Because all USB hubs need to be

powered, keyboards that include one or more hubs are not allowed on the Cisco DX650, because they contain

a nonpowered hub.

VDI shortcuts

The keyboard shortcuts and mouse actions available in virtual desktop clients differ from those for other Cisco

DX650 applications.

VDI keyboard shortcuts

Control key meta-state (combination keys), Num Lock, and Caps Lock state are not currently supported by

many of the virtual desktop clients on Android. For information about supported shortcuts, see the product

description for each application.

VDI mouse actions

The Cisco DX600 platform maps the mouse events into touchscreen input and the VDI clients usually map

the touchscreen input to customary Android actions, resulting in the following behavior:

•Click: tap

•Click and drag: Scroll up and down, or left and right, on the remote desktop

•Click, hold, and drag: Move windows, scroll bar handles, and other objects on the remote desktop

Some applications on a remote desktop are designed for a larger screen size. To avoid cutting off part of an

application in a virtual desktop client, Cisco recommends that you set the remote desktop to a larger screen

size than the Cisco DX650 screen size.

USB memory stick

Insert a USB memory stick into the USB port to expand the available disk space of the Cisco DX650.

The USB memory stick is mounted at /sdcard/external/usb-sda1.

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USB keyboard and mouse

USB-powered hub

Use a USB-powered hub to expand the number of available USB ports. USB-powered hubs allow you to

connect up to five USB accessories.

USB console cable

A USB console cable is typically used only for debugging by a system administrator.

For more information about how to use a USB console cable, contact your system administrator.

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USB-powered hub

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USB console cable

CHAPTER 8

Product safety, security, accessibility, and

related information

•Safety and performance information, page 125

•Emergency response notification, page 125

•FCC compliance statements, page 127

•CE marking, page 128

•Cryptographic information, page 128

•Data backup, page 128

•Problem Report Tool, page 129

•Accessibility features, page 129

Safety and performance information

Power outages and other devices can affect your Cisco DX650.

Power outage

Your access to emergency services through the phone application depends on the phone being connected to

a network. If there is an interruption in the power supply for your router, Service and Emergency Calling

Service dialing will not function until power is restored. In the case of a power failure or disruption, you may

need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Emergency response notification

The text of the Emergency Response Notification displays the first time that you open the Phone application

and also when you select an existing VPN network or add a new VPN network.

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Emergency response notification for phone

When you open the Phone application on your Cisco DX650 for the first time, the Emergency Response

Notification dialog box alerts you that your ability to dial emergency numbers may be hindered because you

are using a VoIP network.

This dialog requires that you check the “I acknowledge this information”check box and tap OK in order to

dismiss the dialog. After the initial acceptance, the dialog will reappear only if you perform a factory reset of

your device or the system administrator performs a remote wipe of your device.

The text of the Emergency Response Notification dialog for the Phone application follows here:

Dialing emergency numbers (for example, 911 or 112) may not work on an

enterprise-class IP telephony network like that used for Cisco DX650. Correct location

information may not be passed on to emergency responders. Your network administrator

can advise you about the capabilities of your network, including the dialing sequence

that you will need to use when on or off the enterprise premises.

Emergency response notification for VPN

Whenever you choose to connect to an existing VPN network or choose the option to Add a New VPN

Connection, a dialog displays to warn about the potential disruption of emergency response numbers. You

can proceed to the VPN connection step by tapping OK. You can dismiss the dialog and cancel the connection

by tapping Back.

The text of the Emergency Response Notification dialog for VPN networks follows here:

CAUTION - Emergency response numbers (for example, 911 or 112) may not work

on software telephony clients. Your exact location and the appropriate emergency

response agency may not be easily identified. Some countries restrict use of VoIP

software via VPN over the Internet, including: UAE, Saudi Arabia, Pakistan, Lebanon,

Jordan, Egypt, Oman, Qatar, Yemen, Algeria, and Kuwait.

External devices

The following information applies when you use external devices with your phone:

Cisco recommends using good-quality external devices (such as headsets) that are shielded against unwanted

radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or

two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or

more of these actions:

•Move the external device away from the source of the RF or AF signals.

•Route the external device cables away from the source of the RF or AF signals.

•Use shielded cables for the external device, or use cables with a better shield and connector.

•Shorten the length of the external device cable.

•Apply ferrites or other such devices on the cables for the external device.

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Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external

devices, cables, and connectors. The system will perform adequately when suitable devices are attached using

good-quality cables and connectors.

In European Union countries, use only external speakers, microphones, and headsets that are fully compliant

with the EMC Directive [89/336/EC].

Caution

Headset safety

When using a headset, set the volume to a safe level. Permanent hearing loss or damage may occur if headsets

are used at high volume.

Do not use a headset at high volume to block out other noise. Lower the volume if you cannot hear people

speaking near you.

If you experience ringing in your ears, muffled voices, or other signs of hearing loss or damage, stop using

your headset and have your hearing checked.

Avoid using a headset while operating a vehicle. Using a headset while operating a vehicle can be distracting

and dangerous, and is illegal in some areas. Likewise, avoid using a headset while performing any activity

that requires your undivided attention.

Bluetooth wireless headset performance

Cisco DX650 supports Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables

low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3-

to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connected is used

as the default.

Because there can be potential interference issues, it is recommended that you move 802.11b/g devices,

Bluetooth devices, microwave ovens, and large metal objects away from the wireless headset.

For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone. Some

barriers, such as walls or doors, and interference from other electronic devices can affect the Bluetooth

connection.

FCC compliance statements

The Federal Communications Commission requires compliance statements for the following:

•FCC Part 15.21

•FCC Receivers and Class B Digital

FCC part 15.21 statement

Changes or modifications not expressly approved by the party responsible for compliance could void the

user’s authority to operate the equipment.

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Headset safety

FCC receivers and class B digital statement

This product has been tested and complies with the specifications for a Class B digital device, pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used according to the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which is found by turning

the equipment off and on, the user is encouraged to try to correct the interference by one or more of the

following measures:

•Reorient or relocate the receiving antenna

•Increase the separation between the equipment or devices

•Connect the equipment to an outlet other than the receiver’s

•Consult a dealer or an experienced radio/TV technician for assistance

CE marking

For Cisco DX650, the CE mark and class-2 identifier are affixed to the equipment and packaging.

Cryptographic information

NOTICE

This product contains cryptographic features and is subject to United States and local country laws governing

import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority

to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible

for compliance with U.S. and local country laws. By using this product you agree to comply with applicable

laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at http://www.cisco.com/

web/about/doing_business/legal/global_export_trade/general_export/contract_compliance.html.

If you require further assistance concerning the exporting of these products, please contact us by sending

email to export@cisco.com.

Data backup

A Google account is required for data backup. If you do not add a Google account, none of your data will be

backed up.

Your Email application data will not be backed up; however data from the Gmail application will be backed

up.

Google does not guarantee that data is encrypted as it is being sent to the Backup service.

If you turn the backup option off, all saved backup data is deleted.

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FCC receivers and class B digital statement

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Backup & Reset.

Step 4 Tap Back Up My Data.

Problem Report Tool

Use the Cisco Collaboration Problem Report Tool to send information to your system administrator when

you experience problems with your phone or applications. You must have an email account configured on

your phone to send reports from the Problem Report Tool.

Report problem

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap About device.

Step 4 Tap Cisco Collaboration Problem Reporting Tool.

Step 5 Fill in each report option, and tap Create email report.

Step 6 Send the email report to your system administrator.

Accessibility features

Cisco DX650 provides accessibility features for the vision impaired, the blind, and the hearing and mobility

impaired.

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Problem Report Tool

Change font size

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Accessibility.

Step 4 Tap Font size.

Step 5 Select a font size.

Change screen brightness

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Display.

Step 4 Tap Brightness.

Step 5 Slide the bar left to lower the brightness or right to increase the brightness.

Step 6 Tap OK.

Change touch and hold delay

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Accessibility.

Step 4 Tap Touch & hold delay.

Step 5 Select a short, medium, or long delay.

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Change font size

Enable spoken passwords

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Accessibility.

Step 4 Check Speak passwords.

Enable TalkBack

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Accessibility.

Step 4 Tap TalkBack.

Step 5 Toggle TalkBack on.

Step 6 Tap OK.

Enable web scripts

Procedure

Step 1 Tap .

Step 2 Tap Settings.

Step 3 Tap Accessibility.

Step 4 Tap Install web scripts.

Step 5 Tap Allow.

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Enable spoken passwords

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Enable web scripts

Cisco Systems DX6500736 CP-DX650 User Manual

Cisco Systems Inc CP-DX650

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