Cisco Systems SBSPA525G01 5-Line IP Phone User Manual

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2. User manual 2
3. Manual Part 1
4. Manual Part 2

User manual 2

Using Basic Phone FunctionsSetting Do Not DisturbCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 493 Forwarding Calls When You Don’t Answer the PhoneSTEP 1 In the Call Preferences screen, scroll to Forward No Ans Number.STEP 2 Enter “vm” for voice mail, or a number to which to forward all calls; for example, another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any access and area codes required.STEP 3 Press Save.Delaying Call Forwarding When You Don’t Answer the PhoneSTEP 1 In the Call Preferences screen, scroll to Forward No Ans Delay.STEP 2 Enter the number of seconds to delay forwarding calls, if there is no answer at your phone.STEP 3 Press Save.Stopping Call ForwardingTo stop forwarding calls:STEP 1 Under Call Forwarding, press the Right Arrow key to turn call forwarding Off.STEP 2 Press the Save softkey.Setting Do Not DisturbUse the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message.You can also set Do Not Disturb from your PC using the IP Phone Web Interface; see the ”Setting Do Not Disturb” section on page 85.

Using Basic Phone FunctionsConfiguring Call WaitingCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 503 To set Do Not Disturb, choose one of the following options:•Press the Do Not Disturb softkey on your phone. The LCD screen indicates that Do Not Disturb is turned on for your phone; or•Press the Setup button and select User Preferences. Then:STEP 1 Choose Call Preferences.STEP 2 Scroll to Do Not Disturb.STEP 3 Press the Right Arrow key to turn Do Not Disturb on.STEP 4 Press Save.To turn off Do Not Disturb, choose one of the following options:•Press the Clr DND softkey on your phone; or•Press the Setup button and select User Preferences. Then:STEP 1 Choose Call Preferences.STEP 2 Scroll to Do Not Disturb.STEP 3 Press the Right Arrow key to turn Do Not Disturb Off.STEP 4 Press Save.Configuring Call WaitingCall waiting alerts you when you are on a call with a status message and ringing that another call is incoming. If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal or message.To turn call waiting on or off:STEP 1 Press the Setup button.STEP 2 Scroll to User Preferences and press Select.

Using Basic Phone FunctionsPicking Up a CallCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 513 STEP 3 Select Call Preferences.STEP 4 Scroll to Call Waiting and press the Right Arrow key to turn call waiting On or Off.STEP 5 Press Save.Picking Up a CallYou can pick up a call that is ringing at another extension. Depending on the way your phone network is configured, you can pick up a call ringing at any extension, or you may have a group of phones configured where members of the group can pick up a call ringing at any group member’s phone.To pick up a call ringing at an extension in your group:STEP 1 Press GrPickup. The phone displays any extensions in the group that have ringing calls.STEP 2 Choose the call you want to pick up and press Dial.To pick up a call ringing at any extension:STEP 1 Press the Pickup button.STEP 2 Enter the extension number of the phone from which you are picking up the call and press Dial.STEP 3 Select the call from the list and press Dial again.

Using Basic Phone FunctionsParking a CallCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 523 Parking a Call You can “park” a call on a designated line so that another person in your company can pick up the call. The call is active until it is “unparked” or the caller hangs up.NOTE Not all phone systems support call park. If this feature is not working, check with your system administrator.To p a r k a c a l l :STEP 1 While on an active call, press the Park button.STEP 2 Enter a number to identify the park line and press Dial. The park line number does not correspond with an actual phone extension number. You can pick any easily-remembered number. The call is then parked on that line, and the caller hears “on hold” music or messages.STEP 3 You or another person must then “unpark” the call.To unpark a call, you can either use the Unpark button (if you know the park line number), or view a list of parked calls and unpark it from the list.To unpark if you know the park line number:STEP 1 Press the Unpark button.STEP 2 Enter the number identifier of the park line (for example, the number that was entered in Step 2 of “parking a call.”)STEP 3 Press Dial. The call is picked up on your phone.

Using Basic Phone FunctionsPlacing a Three-Way Conference CallCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 533 To view a list of parked calls (and unpark from the list):STEP 1 Press the Setup button.STEP 2 Select Status.STEP 3 Scroll to Call Park Status and press Select.STEP 4 Choose the parked call you want to retrieve and press Unpark.Placing a Three-Way Conference CallTo initiate a conference call:STEP 1 Press the Conf button during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone. STEP 2 Dial the second person’s telephone number. STEP 3 Press the Conf button again. All three parties are connected in the conference call. When you hang up, the other two parties are disconnected. To keep the other parties in a call, but disconnect yourself from the call, press Join.To conference two active calls on your phone:STEP 1 On one of the active calls, press ConfLx. If you have two active lines, the calls are conferenced. If you have more than two active lines, you must scroll to choose the line you want to conference in.STEP 2 Press Select.

Using Basic Phone FunctionsUsing the Phone DirectoriesCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 543 Using the Phone DirectoriesThe SPA525G IP phone provides several different types of phone directories, depending on the phone model and what the system administrator has set up for the company. In general, the phones provide the following types of directories:•Personal Address Book—The personal directory provides a place for you to store and view frequently dialed numbers. You can also dial numbers from the directory.•Corporate Directories—Depending on your phone network configuration, you may have one or more of the following directories available:-Corporate Directory (XML)-Corporate Directory (LVS)-Directory using Lightweight Directory Access Protocol (LDAP)Using Your Personal Address BookTo access the Phone Directory, press the Directory button, or press the Setup button, select Directories, and select Personal Address Book.You have the following options in the Address Book:•Options—Press Options and choose one of the following:-Search—Search for a name.-Delete—Delete a contact.-Copy—Copy a contact.-Paste—Paste a contact.-Edit Dial—Edit a contact’s number before dialing.•Dial—Press to dial a highlighted contact.•Add—Choose to add a new contact.Use the Down Arrow key to scroll through entries in the address book. Use the Right Arrow key to scroll through the phone numbers available for the highlighted contact.

Using Basic Phone FunctionsUsing the Phone DirectoriesCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 553 You can also view and edit the directory from your PC using the IP Phone Web Interface. See the ”Configuring Your Address Book” section on page 84.Adding a New ContactTo add a new entry to the directory:STEP 1 In the Personal Address Book screen, press Add.STEP 2 Use the keypad to enter the name of the directory entry. When finished with the name, use the Down Arrow to navigate to the other fields. TIP To enter numbers and letters, press Option and select Input All. To e n t e r o n l y numbers, press Option and select Input Num. To clear all characters from an entry, press Option and select Clear.STEP 3 Enter the office, mobile, or home phone number, including any digits you must dial to access an outside line and the appropriate area code, if necessary. You must enter at least one phone number for a contact.TIP To enter numbers and letters, press Option and choose Input All. To enter only numbers, press Option and select Input Num. To enter an IP address, press Option and select Input IP. To enter a star code, press Option and select Input Star Code. (See “Using Star Codes,” on page 77.) To clear all characters from an entry, press Option and select Clear.STEP 4 (Optional) To change the ring tone for the caller: a. Press the Right Arrow to enter the Select Ring Tone screen. b. Scroll through the available ring tones. c. Press the Play button to play the selected ring tone or the Select button to assign that ringtone to the person whose number you are adding to the directory.STEP 5 Press Save to save the entry.

Using Basic Phone FunctionsUsing the Phone DirectoriesCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 563 Copying a ContactYou can copy a contact to create a new contact, changing information as necessary on the second contact. To copy a contact:STEP 1 In the Personal Address Book screen, scroll to highlight a contact.STEP 2 Press Option and select Copy.STEP 3 Press Option again and select Paste. STEP 4 Edit any necessary fields and press Save.Searching for a ContactTo search for a contact:STEP 1 In the Personal Address Book screen, press Option and select Search.STEP 2 Begin to enter the person’s name. The list below displays entries as you type in characters. Scroll to highlight the entry you want.You can press Dial to call the contact, or Option to delete, copy, or edit the contact.Deleting a ContactTo delete a contact:STEP 1 In the Personal Address Book screen, highlight the contact you want to delete.STEP 2 Press Option and select Delete. STEP 3 Press OK to delete the contact.

Using Basic Phone FunctionsUsing the Phone DirectoriesCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 573 Editing a ContactTo edit a contact’s phone information:STEP 1 In the Personal Address Book screen, highlight the contact you want to edit.STEP 2 Choose one of the following: Press the center Select button to choose the contact and edit the numbers in the entry. Use the delChar key to delete numbers individually, or press Option and choose Clear to delete all numbers and start over. Press Save when finished.Using the Corporate DirectoryTo use the corporate directory:STEP 1 Press the Setup button and select Directories.STEP 2 Scroll to the Corporate Directory you want to view and press Select.To use the Lightweight Directory Access Protocol (LDAP) directory:STEP 1 Press the Setup button and select Directories.STEP 2 Scroll to the LDAP Directory and press Select.NOTE: Depending on your Internet Telephony Service Provider or corporate network setup, you may not have a corporate directory available to you.

Using Basic Phone FunctionsUsing the Call History ListsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 583 STEP 3 Choose the type of search to perform and press Select:•Simple Search: Enter a last name and press Search. A first name may be required if too many results are found for the last name.•Advanced Search: The fields available in advanced search depend on your system configuration. Enter information into the fields and press Search.STEP 4 In the results, press Dial to dial the contact, or choose one of the other options.Using the Call History ListsYou can also view the Call History Lists from your PC using the IP Phone Web Interface. See the ”Viewing Call History Lists” section on page 88.Viewing the Call History ListsTo view the Call History lists:STEP 1 Press the Setup button.STEP 2 Scroll to Call History and press Select.STEP 3 Select the Call History list you want to view. Available Call History lists are:•All Calls—Shows all calls placed, received, and missed on the phone.•Missed Calls—Shows the last 60 missed calls.•Received Calls—Shows the caller ID of the last 60 answered calls.•Placed Calls—Shows all calls placed from the phone.STEP 4 Press Select to view the list.

Using Basic Phone FunctionsUsing the Call History ListsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 593 Deleting a Call History ListSTEP 1 Press the Setup button.STEP 2 Scroll to Call History and press Select.STEP 3 Scroll to the Call History list you want to delete. STEP 4 Press Option and select Delete List.STEP 5 Press OK to delete the list.Calling from the Call History ListsTo dial a number from one of the Call History lists:STEP 1 Choose the call.STEP 2 Press Dial.NOTE If the call was from a long distance number, you may have to edit the call before dialing it. Press the EditDial button to edit the call and use the softkey buttons and keypad to edit the number.Deleting an Entry from the Call History ListsSTEP 1 In the call history list, choose the call.STEP 2 Press Option and select Delete Entry.STEP 3 Press OK.

Using Basic Phone FunctionsSetting or Changing a Phone PasswordCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 603 Saving a Call History List Number to Your DirectorySTEP 1 In the call history list, choose the call.STEP 2 Press Option and select Add to Address Book.STEP 3 Press Select. The Address Book entry screen appears.STEP 4 Edit the information (if desired) and press Save again. The entry is added to your directory.Setting or Changing a Phone PasswordYou can set or change the password for your phone to prevent unauthorized use. To set a password for your phone:STEP 1 Press the Setup button.STEP 2 Scroll to Device Administration and press Select.STEP 3 Select Set Password.STEP 4 Enter your old password (leave blank if you have never set a password). Press the Down Arrow key to go to New Password.STEP 5 Enter your new numeric password. Press the Down Arrow key to go to Re-enter New Password.STEP 6 Reenter the same password. STEP 7 Press Save.To delete a password:STEP 1 Press the Setup button.STEP 2 Scroll to Device Administration and press Select.STEP 3 Select Set Password.STEP 4 Enter your old password. Press the Down Arrow key to go to New Password.

Using Basic Phone FunctionsAccessing VoicemailCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 613 STEP 5 Leave the New Password and Reenter New Password fields empty. STEP 6 Press Save.Logging In and Logging Out of Your PhoneAfter you’ve set a password, you can log in and out of your phone. Logging out leaves the phone locked so that no one can access the directory, call history, user preferences, and other features on your phone.If you are in a menu (for example, Directories) and are not logged in, the system prompts you for your password. Enter your password and press Login.To log in through the Administration menu:STEP 1 Press the Setup button.STEP 2 Scroll to Device Administration and press Select. STEP 3 Scroll to Login and press Select.STEP 4 Enter your password and press Login.Accessing VoicemailTo access voicemail, press the Messages button on your phone. Your system administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system.If you need to change the number for your voicemail (for example, if your phone is not part of a Cisco SPA9000 Voice System and you have external voicemail), perform the following steps:STEP 1 Press the Setup button.STEP 2 Scroll to User Preferences and press Select.STEP 3 Scroll to Call Preferences and press Select.STEP 4 Scroll to Voice Mail.

Using Basic Phone FunctionsAccessing VoicemailCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 623 STEP 5 Enter the number to dial for voicemail. For a Cisco SPA9000 Voice System, this is normally “vmm.” For an external system, enter the phone number, including any digits you must dial to reach an outside line.TIP To enter digits, press Option and choose Input Num. To clear the field of a previous entry, press Option and choose Clear.STEP 6 Press Save.

4Cisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 63 Using Advanced Phone FeaturesThis chapter describes how to configure advanced features on your Cisco SPA525G IP phone. It contains the following sections:•Configuring Privacy and Security Features, page 64•Creating and Using Speed Dials, page 66•Playing MP3 Files on Your Phone, page 67•Using the Paging Feature, page 69•Customizing Your LCD Screen, page 70•Using Ring Tones, page 73•Accessing Weather and News on Your Phone, page 74•Configuring Date and Time Parameters on Your Phone, page 76•Using Star Codes, page 77•Restarting Your Phone, page 79•Viewing Phone, Network, and Call Information, page 79•Viewing the Wireless Connection Status, page 81•Advanced Menus for Technical Support Personnel, page 82

Using Advanced Phone FeaturesConfiguring Privacy and Security FeaturesCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 644 Configuring Privacy and Security FeaturesYou can also configure these features using your PC and the IP Phone Web Interface. See “Blocking Caller ID,” on page 87 and the “Blocking Anonymous Calls,” on page 88.Blocking Caller IDYou can block Caller ID from your phone so that your phone number will not appear to the person you call.To block Caller ID:STEP 1 Press the Setup button.STEP 2 Scroll to User Preferences and press Select.STEP 3 Select Call Preferences.STEP 4 Scroll to Block Caller ID and press the Right Arrow key to choose On.STEP 5 Press Save.Blocking Anonymous CallsBlocking anonymous calls prevents calls with unknown Caller ID from ringing your phone. (For example, if a caller set his phone to not display Caller ID, the call is considered anonymous.) These callers receive a busy signal or message when calling your phone if anonymous calls are blocked.To block anonymous calls:STEP 1 Press the Setup button.STEP 2 Scroll to User Preferences and press Select.STEP 3 Select Call Preferences.

Using Advanced Phone FeaturesConfiguring Privacy and Security FeaturesCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 654 STEP 4 Scroll to Block Anonym Call and press the Right Arrow key to choose On.STEP 5 Press Save.Using Secure CallWith the secure call feature, the active call is encrypted so that others cannot eavesdrop. Before enabling Secure Call, ask your system administrator if Secure Call is available. NOTE Your phone must be part of a Cisco SPA9000 Voice Network and your service provider must install a mini-certificate to enable this feature.To use secure call:STEP 1 Press the Setup button.STEP 2 Scroll to User Preferences and press Select.STEP 3 Select Call Preferences.STEP 4 Scroll to Secure Call and press the Right Arrow key to choose On.STEP 5 Press Save. When you dial, you will hear a tone before the call.Enabling Dial AssistanceIf you enable dial assistance, when you place calls, the LCD will display phone numbers based on the best matched entries in the Directory and Call History lists. To enable dial assistance:STEP 1 Press the Setup button.STEP 2 Scroll to User Preferences and press Select.STEP 3 Select Call Preferences.

Using Advanced Phone FeaturesCreating and Using Speed DialsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 664 STEP 4 Scroll to Dial Assist and press the Right Arrow key to choose On.STEP 5 Press Save.If dial assistance is enabled, after beginning to dial, you can use the navigation button to scroll down, highlight a phone number on the LCD screen, and press dial to complete the call. Creating and Using Speed DialsYou can configure up to 8 speed dials. Each speed dial can be a phone number, IP address or URL.You can create and edit speed dials using your PC and the IP Phone Web Interface. See “Creating Speed Dials,” on page 89.To create or edit a speed dial:STEP 1 Press the Setup button.STEP 2 Scroll to Speed Dials and press Select.STEP 3 For a new speed dial, scroll to select an unused speed dial location (2 through 9). You can have up to 8 speed dials (location 1 is reserved for voice mail). To edit a previously existing speed dial, select it.STEP 4 Press Edit.STEP 5 Enter the name and phone number for the speed dial. TIP To select a contact from the Address Book, press Option and select Select From Address Book. Scroll to choose the contact and press Select.STEP 6 Press Save.

Using Advanced Phone FeaturesPlaying MP3 Files on Your PhoneCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 674 To call one of your configured speed dial numbers, choose one of the following options:•Open a phone line and press the number for the speed dial, then wait a few seconds or press Dial.•Press the Setup button, select Speed Dial, choose the number, and press Dial.Playing MP3 Files on Your PhoneYour phone contains an audio player that can play .mp3 files. To play music on your phone, you must load the audio files onto a USB memory device (not sold with the phone). The phone reads the files from the device, so the device must remain inserted while playing the files.NOTE Only MP3 music with no Digital Media Rights protection can be played on the SPA525G IP Phone. Creating the PlaylistNOTE The MP3 playlist on the SPA525G is limited to 48 songs.STEP 1 Connect a USB storage device to your PC. STEP 2 Create a directory named “mp3” on the USB device and copy the audio files into that directory.STEP 3 Remove the USB device from your PC and insert it into the USB slot on the SPA525G.STEP 4 Press the Setup button.STEP 5 Scroll to MP3 Player and press Select.STEP 6 Press Add List to create a playlist from the songs on the USB device.STEP 7 Choose songs by choosing one of the following methods:

Using Advanced Phone FeaturesPlaying MP3 Files on Your PhoneCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 684 •Choose individual songs by scrolling to the song you want and pressing the Right Arrow key or the Select button.•Choose all songs on the USB device by pressing SelectAll.You can clear all selected songs by pressing ClearAll. STEP 8 After choosing songs, the songs will be marked with a check in the box next to the song. Press Add to add the selected songs to the playlist.Playing SongsIn the Playlist, scroll to the song you want to begin playing and press Play.You have the following controls:•Stop—Stop the song. Pressing play will restart song play.•Previous—Move to the previous song in the playlist.•Next—Move to the next song in the playlist.•Back—Move back one screen to the playlist.Controlling the AudioUse the Volume button on the phone to turn the music up or down.To switch the audio destination between the speaker, headset, and handset, press the Up Arrow or Down Arrow key. The icon on the left above the song length display shows the audio destination of speaker, handset, or headset (see the following graphic).

Using Advanced Phone FeaturesUsing the Paging FeatureCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 694 Changing the Left and Right Channel for Stereo HeadsetsWhen using a stereo headset inserted into the SPA525G, you may need to switch the audio left and right channels to hear the correct audio channel in the right or left ear. To change the audio:STEP 1 Press the Setup button.STEP 2 Scroll to User Preferences and press Select.STEP 3 Scroll to Audio Preferences and press Select.STEP 4 Press the Right Arrow key to set Swap L/R Channel to On.STEP 5 Press Save.Using the Paging FeatureYour SPA525G can automatically answer pages from other Cisco SPA phones in the Cisco SPA9000 Voice System. When your phone is paged, the phone emits a series of beeps, and two-way audio is established between your phone and the phone that called you. You do not have to accept the page.NOTE Your phone must be part of a Cisco SPA9000 Voice Network to use this feature.Paging Another PhoneTo page another phone, dial *96 plus the extension of the phone you are paging. If the phone you are paging is not set up to auto answer pages, the call will ring as a normal voice call.

Using Advanced Phone FeaturesCustomizing Your LCD ScreenCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 704 Configuring Auto AnswerTo configure your phone to auto answer pages:STEP 1 Press the Setup button.STEP 2 Scroll to User Preferences and press Select.STEP 3 Select Call Preferences.STEP 4 Scroll to Auto Answer Page. Press the Right Arrow key to choose On.STEP 5 Press Save.Customizing Your LCD ScreenYou can customize your LCD screen in the ways described below.Changing the LCD Screen ContrastTo adjust the contrast of the LCD screen:STEP 1 Press the Setup button.STEP 2 Scroll to User Preferences and press Select.STEP 3 Scroll to Screen Preferences and press Select.STEP 4 Scroll to Display Brightness. The default contrast is 15. Enter a number between 1 (lowest) and 15 (greatest) to change the contrast. STEP 5 Press Save.

Using Advanced Phone FeaturesCustomizing Your LCD ScreenCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 714 Setting the Screen Backlight TimerYou can set a timer for your screen so that your LCD screen becomes dark after a specified time when the phone is idle.STEP 1 Press the Setup button.STEP 2 Scroll to User Preferences and press Select.STEP 3 Scroll to Screen Preferences and press Select.STEP 4 Scroll to Backlight. Press the Right Arrow key to choose On, which means that the darkening feature is enabled.STEP 5 Scroll to Backlight Timer. Enter the number of seconds before the display should shut off after the phone is idle.STEP 6 Press Save.Configuring the Phone Screen SaverYou can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins.To configure your screen saver:STEP 1 Press the Setup button.STEP 2 Scroll to User Preferences and press Select.STEP 3 Scroll to Screen Preferences and press Select.STEP 4 With Screen Saver highlighted, press the Right Arrow key to choose On.

Using Advanced Phone FeaturesCustomizing Your LCD ScreenCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 724 STEP 5 Scroll to Screen Saver Settings and press the Right Arrow key to choose the settings:•Screen Saver Type—Choose from:-Black Background—Displays a black screen.-Gray Background—Displays a gray screen.-Black/Gray Rotation—The screen incrementally cycles from black to gray.-Picture Rotation—The screen rotates through available pictures that your system administrator has made available on the phone.-Digital Frame—Shows the background picture.•Trigger Interval—Enter the number of seconds that the phone remains idle before the screen saver turns on.•Refresh Interval—Enter the number of seconds before the screen saver should refresh (if, for example, you chose a rotation of pictures).STEP 6 Press Save.Changing the Phone WallpaperYou can change the background picture on your phone to one stored in the phone, or to one on a USB memory device attached to the phone. If you are going to use a picture from the USB memory device, perform the following steps:STEP 1 Connect a USB storage device to your PC. STEP 2 Create a directory named “pictures” on the USB device and copy the image files into that directory. Image files must be between 30K and 300K in size. The phone can only read 45 images from the USB device.STEP 3 Remove the USB device from your PC and insert it into the USB slot on the SPA525G.

Using Advanced Phone FeaturesUsing Ring TonesCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 734 To change the background picture on your phone:STEP 1 Press the Setup button.STEP 2 Scroll to User Preferences and press Select.STEP 3 Scroll to Screen Preferences and press Select.STEP 4 Scroll to Wallpaper. Press the Right Arrow key to select an image to use as the wallpaper.STEP 5 Use the navigation arrows to choose an image. Press Select to choose the image, or to preview how the image will look on your phone, select the image and press View. Press Select to choose the image, or use the Previous, Next, and Back keys.STEP 6 Press Save.Using Ring TonesEach extension of your phone can have a different ring tone.To change a ring tone:STEP 1 Press the Setup button.STEP 2 Scroll to User Preferences and press Select.STEP 3 Scroll to Audio Preferences and press Select.STEP 4 Scroll to the extension for which you want to select a ring tone and press the Right Arrow key.STEP 5 Scroll through the ring tones and press Play to play the highlighted ring tone. Press Select to choose the highlighted ringtone for that extension.

Using Advanced Phone FeaturesAccessing Weather and News on Your PhoneCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 744 Accessing Weather and News on Your PhoneYou can access some pre-configured weather and news web services on your IP phone (if enabled by your system administrator). To access these services:STEP 1 Press the Setup button.STEP 2 Select Web Applications.STEP 3 Select the type of service.Accessing Weather InformationYou can view weather information for a maximum of three cities.To add a city:STEP 1 In the Web Applications screen, select Weather.STEP 2 Press Add. STEP 3 Enter the city name or zip code, and press Search.STEP 4 Select the city from the list of results and press Add.To v i e w a c i t y :STEP 1 In the Web Applications screen, select Weather.STEP 2 Weather information for the first entry in the list of cities is displayed. To view other cities on the list, press List and select the city. Then press View.TIP Press Refresh to update weather information when viewing the weather screen.

Using Advanced Phone FeaturesAccessing Weather and News on Your PhoneCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 754 To edit the list of cities:STEP 1 In the Web Applications screen, select Weather.STEP 2 To move entries up or down in the list or delete an entry, select the city you want to move, press Option, and choose Move Up, Move Down, or Delete.Accessing NewsSTEP 1 In the Web Applications screen, select News.STEP 2 Scroll to select the type of news you want to view:•Local•World•Finance•Sports•PoliticsSTEP 3 Press Select to bring up the list of articles and use the Up and Down Arrow to scroll through them.STEP 4 Press View to read an article, using the Down Arrow to scroll through the article. Press Prev or Next to go to other articles in the news category.

Using Advanced Phone FeaturesConfiguring Date and Time Parameters on Your PhoneCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 764 Configuring Date and Time Parameters on Your PhoneThe date and time for your phone normally come from the phone server. However, if you need to change some date and time parameters, you can follow these steps:STEP 1 Press the Setup button.STEP 2 Scroll to Device Administration and press Select.STEP 3 Scroll to Date/Time and press Select.STEP 4 Scroll to the date and time setting that you want to change:•Time Zone—Adds or subtracts hours to Greenwich Mean Time, or Western European Time. Press the Right Arrow key to change the time zone. Press Save.•Daylight Saving—Adjusts the time on your phone at the twice-yearly adjustment intervals for Daylight Saving Time. Press the Right Arrow key to turn Daylight Saving Time to On or Off.•Automatic Mode—Configures your phone to receive the time and date from the phone server. Press the Right Arrow key to turn automatic mode to On or Off. Press Save.•NTP Server 1 and NTP Server 2—Configures your phone to receive the time and date from a Network Time Protocol server. Enter the name or the IP address of the server and press Save.•Set Current Time Manually—Press the Right Arrow key to choose the date and time. Use the Right Arrow key to move between the year, month, date, hour, and minute. Use the Up and Down Arrow keys to change the time. Press Set.NOTE If your phone is connected to an administration server, any changes you make to the date and time will be lost when rebooting the phone.

Using Advanced Phone FeaturesUsing Star CodesCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 774 Using Star CodesThe SPA525G supports numerous “star codes” to access phone supplementary services. These codes, which start with *, are entered before dialing a telephone number and provide services. For example, to block caller ID (star code 67), you would dial *67, followed by the telephone number you are calling.Following is a list of supported star codes:Code Definition03 Request media loopback for a call to monitor Voice over IP quality.16 Activate Secure Call feature for all calls.* See Using Secure Call, page 65.17 Deactivate Secure Call feature for all calls.* See Using Secure Call, page 65.18 Activate Secure Call feature for a single call.* See Using Secure Call, page 65.19 Deactivate Secure Call feature for a single call.* See Using Secure Call, page 65.36 Pick up a call at another extension.* See Picking Up a Call, page 51.37 Pick up a group call.* See Picking Up a Call, page 51.38 Park a call.* See Parking a Call, page 52.39 Unpark a call.* See Parking a Call, page 52.66 Activate Call Back. Causes the SPA525G to repeatedly dial a busy number until the called party rings or answers. 69 Calls the last number that called your phone.72 Activate Call Forward All. See Forwarding Calls, page 47.73 Deactivate Call Forward All. See Forwarding Calls, page 47.77 Activate anonymous call blocking. See Blocking Anonymous Calls, page 64.86 Deactivate Call Back.

Using Advanced Phone FeaturesUsing Star CodesCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 784 *Requires that your SPA525G phone be part of a Cisco SPA9000 Voice System network.**Requires that the paged extension be part of a Cisco SPA9000 Voice System network. 87 Deactivate anonymous call blocking. See Blocking Anonymous Calls, page 64.90 Activate Call Forward Busy. See Forwarding Calls, page 47.91 Deactivate Call Forward Busy. See Forwarding Calls, page 47.92 Activate Call Forward No Answer. See Forwarding Calls, page 47.93 Deactivate Call Forward No Answer. See Forwarding Calls, page 47.96 Page an extension.** See Paging Another Phone, page 69.01729 Configure the phone to prefer the G729 codec for all calls.02729 Force the phone to prefer the G729 codec for all calls.017110 Configure the phone to prefer the G711u codec for all calls.017111 Configure the phone to prefer the G711a codec for all calls.027110 Force the phone to use the G711u codec for all calls.027111 Force the phone to use the G711a codec for all calls.0172632 Configure the phone to prefer the G726r32 codec for all calls.0272632 Configure the phone to force the G726r32 codec for all calls.Code Definition

Using Advanced Phone FeaturesRestarting Your PhoneCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 794 Restarting Your PhoneOccasionally you may need to restart your phone if the screen locks up. To restart your phone:STEP 1 Press the Setup button.STEP 2 Scroll to Device Administration and press Select.STEP 3 Scroll to Restart and press Select.Viewing Phone, Network, and Call InformationThe SPA525G provides menus to view information about your phone.Viewing Phone InformationTo view information about your phone:STEP 1 Press the Setup button.STEP 2 Scroll to Status and press Select.STEP 3 Select Product Information. You can view the following information:•Product Name•Serial Number•MAC (Hardware) Address•Software Version•Hardware Version•Certificate•Customization

Using Advanced Phone FeaturesViewing Phone, Network, and Call InformationCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 804 Viewing Network InformationTo view network information for your phone:STEP 1 Press the Setup button.STEP 2 Scroll to Status and press Select.STEP 3 Scroll to Network Status and press Select. You can view the following information:•Network Type•Network Status•Addressing Type•IP Address•Subnet Mask•Default Router•Primary DNS•Secondary DNS•MAC (Hardware) AddressViewing Phone Line and Extension InformationTo view phone line and extension information:STEP 1 Press the Setup button.STEP 2 Scroll to Status and press Select.

5Cisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 83 Using the Web InterfaceThe Cisco SPA525G provides a web interface to the phone that allows you to configure some features of your phone using a web browser. This chapter contains the following sections:•Configuring Your Address Book, page 84•Setting Do Not Disturb, page 85•Configuring Call Forwarding, page 86•Configuring Call Waiting, page 87•Blocking Caller ID, page 87•Blocking Anonymous Calls, page 88•Viewing Call History Lists, page 88•Creating Speed Dials, page 89•Configuring Wi-Fi, page 89•Configuring Bluetooth, page 90•Upgrading Firmware, page 91

Using the Web InterfaceLogging in to the Web InterfaceCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 845 Logging in to the Web InterfaceSTEP 1 Obtain the IP address of your phone by pressing the Setup button and selecting Status. STEP 2 Scroll to Network Status and press Select. Note the IP address.STEP 3 On your PC, open Internet Explorer.STEP 4 Enter the IP address in the browser’s toolbar.STEP 5 The Info page of the IP Phone Web Interface displays. The web interface has several different tabs. The tabs that allow you to configure options on your phone are the Phone and User tabs. Click the tab names to switch between these tabs.Configuring Your Address BookThe Cisco SPA525G phone provides an address book for you to store and view frequently dialed numbers. The address book appears on your phone, and you can dial numbers from the directory.To view and edit your address book:STEP 1 Log in to the web interface.STEP 2 Choose the Personal Address Book tab. A window appears with the listings for your address book.To enter a new contact into the address book:STEP 1 In the Personal Address Book tab, click Add Personal Address Entry.STEP 2 Enter the name, office number, home number, or mobile number, and ring tone for the new contact.STEP 3 Click Submit All Changes. The contact is added to your address book.

Using the Web InterfaceSetting Do Not DisturbCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 855 STEP 4 (Optional) To add the contact to a speed dial:a. Click the Phone icon under Speed Dials. b. Choose the phone (office, home, or mobile) that you want to add as a speed dial.c. Choose the speed dial position to assign the contact.d. Press Confirm.To remove a contact from the address book:STEP 1 In the Personal Address Book tab, check the box next to the contacts you want to remove. To select all contacts, check the box at the top of the column.STEP 2 Press Remove.STEP 3 Press OK. The contacts are removed from your address book.To edit a contact’s information:STEP 1 In the Personal Address Book tab, click the Edit icon in the row for that contact.STEP 2 Enter the information and press Submit All Changes.Setting Do Not DisturbUse the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message.

Using the Web InterfaceConfiguring Call ForwardingCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 865 To s e t D o N o t D i s t u r b :STEP 1 Log in to the web interface.STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the Do Not Disturb field.STEP 3 Choose Yes to turn on Do Not Disturb.STEP 4 At the bottom of the page, click Submit All Changes. Your phone reboots.NOTE You can turn off Do Not Disturb from your phone or from the web interface.Configuring Call ForwardingSTEP 1 Log in to the web interface.STEP 2 In the Voice tab, User menu, under Call Forward, you can configure the following fields:•CFWD Setting—Enables call forwarding.•CFWD All Dest—Forwards all calls to a single number that you enter.•CFWD Busy Dest—Forwards all calls to another number when the phone is busy. Enter the number to which to forward calls.•CFWD No Ans Dest—Forwards calls to another number if there's no answer at your phone. Enter the number to which to forward calls.•CFWD No Ans Delay—Number of seconds to delay forwarding calls, if there is no answer at your phone. Enter the number of seconds to delay.STEP 3 At the bottom of the page, click Submit All Changes. Your phone reboots.

Using the Web InterfaceConfiguring Call WaitingCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 875 Configuring Call WaitingCall waiting alerts you when you are on a call with a status message and ringing that another call is incoming. If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal or message.To turn call waiting on or off:STEP 1 Log in to the web interface.STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the CW Setting field.STEP 3 Choose yes or no to enable or disable.STEP 4 At the bottom of the page, click Save All Settings. Your phone reboots.Blocking Caller IDYou can block Caller ID from your phone so that your phone number will not appear to the person you call.To block Caller ID:STEP 1 Log in to the web interface.STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the Block CID Setting field.STEP 3 Choose yes or no to enable or disable.STEP 4 At the bottom of the page, click Save All Settings. Your phone reboots.

Using the Web InterfaceBlocking Anonymous CallsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 885 Blocking Anonymous CallsBlocking anonymous calls prevents calls with unknown Caller ID from ringing your phone. (For example, if a caller set his phone to not display Caller ID, the call is considered anonymous.) These callers receive a busy signal or message.To block anonymous calls:STEP 1 Log in to the web interface.STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the Block ANC Setting field.STEP 3 Choose yes or no to enable or disable.STEP 4 At the bottom of the page, click Save All Settings. Your phone reboots.Viewing Call History ListsTo view Call History Lists:STEP 1 Log in to the web interface.STEP 2 Choose the Call History tab. A window appears with the call history for your phone. Select a call history list to show from the drop-down list:•All Calls—All calls placed to and from your phone.•Placed Calls—Shows information for the last 60 numbers dialed from your phone.•Received Calls—Shows information for the last 60 answered calls.•Missed Calls—Shows the last 60 missed calls.STEP 3 (Optional) To add a call from one of these lists to your address book, click the Address Book icon under the Add column. Edit any information and press Submit All Changes.

Using the Web InterfaceUpgrading FirmwareCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 915 Upgrading FirmwareBefore upgrading your firmware, you need to download the latest version from http://www.cisco.com/go/smallbiz. Unzip the file to your PC.STEP 1 Log in to the web interface.STEP 2 Choose the Firmware Upgrade tab.STEP 3 Click Firmware Upgrade Window.STEP 4 Browse to select the firmware file from your PC. Click Submit. The firmware is installed and your phone reboots.!IMPORTANT: If you are using your phone with an Internet Telephony Service Provider’s system, do not upgrade your phone’s firmware without consulting your service provider. Yo ur provider may automatically upgrade your phones without any action on your part necessary.

6Cisco Small Business Pro SPA IP Phone 525G User Guide 92 Using the SPA932 Attendant ConsoleThis chapter describes how to install and use the SPA932 Attendant Console with your SPA525G IP Phone.Figure 1 SPA932 Attendant ConsoleThe SPA932 is a 32-button attendant console for the SPA525, providing 32 three-color (red, green, and orange) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The SPA932 attaches to the SPA525 with the attachment arm provided. It obtains power directly from the SPA525 and does not require a separate power supply. Two SPA932 units can be attached to a single SPA525 to monitor a total of 64 separate lines.

Using the SPA932 Attendant ConsoleConnecting the SPA932 Attendant Console to the SPA525G IP PhoneCisco Small Business Pro SPA IP Phone 525G User Guide 936 Connecting the SPA932 Attendant Console to the SPA525G IP PhoneTo connect the SPA932 Attendant Console to the SPA525G IP phone, you need the following:•SPA932 Attendant Console •Attachment Arm •Two (2) Attachment Arm Screws•Auxiliary Cable•Desktop StandConnecting a Single SPA932STEP 1 Turn both the SPA525G and SPA932 face down.STEP 2 Align the hole in the SPA525G alignment recess with the hole on the attachment arm. STEP 3 Using the attachment arm screw, secure the attachment arm to the SPA525G.

Using the SPA932 Attendant ConsoleConnecting the SPA932 Attendant Console to the SPA525G IP PhoneCisco Small Business Pro SPA IP Phone 525G User Guide 946 STEP 4 Align the hole in the SPA932 alignment recess with the hole on the attachment arm. STEP 5 Using the attachment arm screw, secure the attachment arm to the SPA932.

Using the SPA932 Attendant ConsoleConnecting the SPA932 Attendant Console to the SPA525G IP PhoneCisco Small Business Pro SPA IP Phone 525G User Guide 956 STEP 6 Locate the AUX IN port on the back of the SPA932. Connect one end of the auxiliary cable to this port.!IMPORTANT: Do not plug a telephone line cord into an AUX port. Use only the auxiliary cable provided with the SPA932.

Using the SPA932 Attendant ConsoleConnecting the SPA932 Attendant Console to the SPA525G IP PhoneCisco Small Business Pro SPA IP Phone 525G User Guide 966 STEP 7 Locate the AUX port on the back of the SPA525G. Connect the other end of the auxiliary cable to this port.STEP 8 Route the auxiliary cable inside the cable relief channel in the SPA932.STEP 9 Attach the appropriate desktop stand to each unit. The SPA932 is powered via the auxiliary cable with the SPA525G.

Using the SPA932 Attendant ConsoleConnecting the SPA932 Attendant Console to the SPA525G IP PhoneCisco Small Business Pro SPA IP Phone 525G User Guide 976 Connecting an Additional SPA932STEP 1 Align the hole in the first SPA932 alignment recess with the hole on the attachment arm. STEP 2 Using the attachment arm screw, secure the attachment arm to the first SPA932. STEP 3 Align the hole in the second SPA932 alignment recess with the hole on the attachment arm. STEP 4 Using the attachment arm screw, secure the attachment arm to the second SPA932.STEP 5 Locate the AUX OUT port on the back of the first SPA932. Connect one end of the auxiliary cable to this port.NOTE: A maximum of two SPA932 Attendant Consoles can be connected to a SPA525G.!IMPORTANT: Do not plug a telephone line cord into an AUX port. Use only the auxiliary cable provided with the SPA932.

Using the SPA932 Attendant ConsoleUsing the SPA932 Attendant Console with Your SPA525G IP PhoneCisco Small Business Pro SPA IP Phone 525G User Guide 986 STEP 6 Locate the AUX IN port on the back of the second SPA932. Connect the other end of the auxiliary cable to this port.STEP 7 Route the auxiliary cable inside the cable relief channel.STEP 8 Attach the appropriate desktop stands to each unit. The SPA932 is powered via the auxiliary cable with the SPA525G. No additional power source is required.Using the SPA932 Attendant Console with Your SPA525G IP PhoneThe SPA932 can be configured to easily access other phone lines in the system. For example, buttons on the 932 can be configured to monitor another extension, speed dial a number, transfer calls to another extension, and more.Configuration of the SPA932 and assignment of the line buttons is performed by the system administrator and is not described in this document. See the Cisco SPA and Wireless IP Phone Administration Guide for more information on this subject.

Using the SPA932 Attendant ConsoleMonitoring the SPA932Cisco Small Business Pro SPA IP Phone 525G User Guide 996 The functions of SPA932 buttons may differ depending on configuration. However, in general, you can:•Monitor an extension by viewing its color. A steady red color usually indicates the extension is in use. A green color indicates the line is free. Blinking red indicates the line is ringing. Orange indicates a line error. A line button with no color is not configured.•Transfer a call by pressing the line button on the SPA932 when an incoming call is ringing.•Dial a configured extension by pressing the green line button on the SPA932.•Pick up a call ringing at the extension by pressing the flashing red line button.Monitoring the SPA932To view the status of the SPA932, perform the following steps:STEP 1 Press the Setup button.STEP 2 Scroll to Status and press Select.STEP 3 Scroll to Peripheral Status and press Select.STEP 4 The status is shown in the “Sidecar” fields.

ACisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 100 Additional InformationRegulatory Compliance and Safety InformationRegulatory Compliance and Safety Information for this product is available on Cisco.com at the following location:www.cisco.com/go/smallbiz WarrantyWarranty information that applies to this product is available on Cisco.com at the following location:www.cisco.com/go/smallbiz End User License Agreement (EULA)Licensing information that applies to this product is available on Cisco.com at the following location:www.cisco.com/go/eula Support ContactsSupport contact information for this product is available on Cisco.com at the following location:www.cisco.com/go/support

BCisco Small Business Pro SPA IP Phone 525G User Guide 101 Where to Go From HereCisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA525G.Product ResourcesWebsite addresses in this document are listed without http:// in front of the address because most current web browsers do not require it. If you use an older web browser, you may have to add http:// in front of the web address.Resource LinkCisco Partner Central (requires partner registration and login)www.cisco.com/web/partners/sell/smb/Cisco Small Medium Business Product Informationwww.cisco.com/go/smallbiz

Where to Go From HereRelated DocumentationCisco Small Business Pro SPA IP Phone 525G User Guide 102B Related DocumentationThe following table describes related documents that Cisco provides to help you use your Cisco SPA525G IP Phone. These documents and more are available at www.cisco.com/go/smallbiz.Document Title Description Intended AudienceCisco Small Business Pro SPA IP Phone 525G Quick Start GuideInstallation and initial configuration of your Cisco SPA525G IP Phone.End Users, VARs, and Service ProvidersCisco Small Business Pro SPA and Wireless IP Phone Administration GuideAdministration and advanced configuration of your Cisco SPA525G IP Phone.System Administrators, VARs, and Service ProvidersCisco SPA9000 Voice System Setup Wizard User GuideInstallation of your SPA9000 voice system and SPA IP phones using the setup wizard.System Administrators, VARs, and Service Providers

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