Cleankeys CKD Wireless Keyboard User Manual 1

Cleankeys Inc Wireless Keyboard 1

Contents

User Manual 1

Cleankeys Keyboard
User Guide
2 CleankeysKeyboardUserGuide
CleankeysKeyboardUserGuide 3
Contents
Regulatoryinformation 4
AbouttheCleankeys®keyboard 5
Specications 5
OpeningtheCleankeysbox 5
ConnectingyourCleankeyskeyboardtoacomputer 7
ConnectingyourCleankeyskeyboardusingawirelessconnection 7
ConnectingyourCleankeyskeyboardusingtheUSBcable 7
Mounting 8
UsingyourCleankeyskeyboard 8
TypingonyourCleankeyskeyboard 8
Keyindentations 8
Proximitysensing 9
LowBatteryMode 9
PausingyourCleankeyskeyboard 9
Cleaning 9
Disinfecting 10
Infectioncontrol 10
Checkingthebatterylevel 10
ChargingyourCleankeyskeyboard 10
ChangingtheCleankeyskeyboardvolume 11
Changingthetouchsensitivityofthekeys 11
Changingthetapsensitivityofthekeys 12
UpdatingtheCleankeyskeyboardrmware 12
InstallingtheCleankeysUpdateUtility 12
UsingtheCleankeysUpdateUtility 13
UsingtheCleankeysUpdateUtilitytomanuallyselectthermwareversion 13
Troubleshooting 14
4 CleankeysKeyboardUserGuide
Regulatory information
European Union Directives Conformance Statement
Thisdevicecomplieswiththeessentialrequirementsandother
relevantprovisionsofdirective2004/108/EC.
FCC Rules – Part 15
KeyboardFCCregistrationnumber:XWS-CKPxxW
WirelessReceiverFCCregistrationnumber:XWS-CKD
ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothe
followingtwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and
(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethat
maycauseundesiredoperation.
Industry Canada (IC) Notice
ThisClassAdigitalapparatuscomplieswithCanadianICES-003.
CetappareilnumériquedelaclasseAestconformeàlanormeNMB-003du
Canada.
KeyboardCerticationNumberIC:8721A-CKPxxW
WirelessReceiverCerticationNumberIC:8721A-CKD
WARNING
ChangesormodicationstothisequipmentnotapprovedbyCleankeyscancause
thisequipmenttonotcomplywith
Part15oftheFCCrulesandvoidtheuser’sauthoritytooperatethisequipment.
Cleankeys corporate address
CleankeysInc.
4664-99Street
Edmonton,Alberta
T6E5H5Canada
+1-780-702-1473
CleankeysKeyboardUserGuide 5
About the Cleankeys® keyboard
TheCleankeyskeyboardistheidealkeyboardandtrackpadforinfectioncontrolled
environments,oranyplacewherethecomputerkeyboardcaneasilybecome
contaminated.
TheCleankeyskeyboardhasasmoothtopsurfacemadefromglassoracrylic.The
baseismadeofCorian®orABSplastic.Thismakesitoneoftheworld’seasiest
keyboardstoclean.Justsprayandwipe,andyourkeyboardisspotlessinseconds.
TheCleankeyskeyboardisalsoextremelyresistanttomicrobialgrowth.
Thekeysarebothtouchandtapsensitiveandhaveanaudibleclickforfeedback.
Thetouchsensitivitycanbeadjusted,allowingCleankeystobetoucheddirectlyor
throughgloves.
Specications
Keyboard Size:14.68”x5.64”x0.68”(373mmx143mmx17mm)
Wireless Receiver Size:1.89”x0.68”x0.35”(48.0mmx17.3mmx8.9mm)
Keyboard Weight: Glass:2.0lbs(0.91kg),Acrylic:1.6lbs(0.73kg)
Wireless Receiver Weight:0.21oz(6gr)
Color:White
Cable:8ft.(2.46m)
Interface:USBoverNordicSemiconductorFrequencyAgilityProtocolWireless
Keyboard (Charging) Power:5V@1A(max)
Wireless Receiver Power:5V@22mA
Supported operating systems:Windows®,Mac,Linux,Unix
Regulatory approvals:FCC,CE,ROHS,IP65
Mounting option:Three#6-32insertsspacedinaMIS-D75Vesastandard
pattern
Operating Environment:32ºF(0ºC)to95ºF(35ºC)
Warranty:Twoyear(extendedoptionsavailable)
Opening the Cleankeys box
ThefollowingitemsareinyourCleankeyskeyboardbox.
• Cleankeyskeyboard
• wirelessreceiver
• batterycharger
• USBcable
• QuickReferenceCard
Ifanyoftheseitemsaremissing,contactyoulocaldistributor.
6 CleankeysKeyboardUserGuide
Cleankeys keyboard
Back of the Cleankeys keyboard
Wireless receiver
Pairing
button
Pairing
LED
CleankeysKeyboardUserGuide 7
Connecting your Cleankeys keyboard to a computer
YoucanconnectyourCleankeyskeyboardtoyourcomputerusingawireless
connectionoraUSBcable.
Connecting your Cleankeys keyboard using a wireless connection
ToconnectyourCleankeyskeyboardusingthewirelessconnection,connectthe
wirelessreceivertoyourcomputerandthenlinkthewirelessreceiverwithyour
Cleankeyskeyboard.
Connecting the wireless receiver
1. Turnonyourcomputer.
2. PlugthewirelessreceiverintoaUSBportonyourcomputer.
3. Waitforyourcomputertorecognizethewirelessreceiver.
Linking the wireless receiver to your Cleankeys keyboard
Note:YourCleankeyskeyboardandwirelessreceiverhavebeenlinkedatthe
factory,soyoudonothavetolinkthemwhenyourstinstallthekeyboard.
1. PressthepowerbuttononyourCleankeyskeyboard.
IfyourCleankeyskeyboarddoesnotturnon,thebuiltinbatterymayneedto
becharged.SeeChargingyourCleankeyskeyboardonpage10.
2. PressthePairingbuttononthewirelessreceiver.
TheLEDonthewirelessreceiverbeginstoash.
3. PressthePairingbuttonontheCleankeyskeyboard.
ThewirelessLEDontheCleankeyskeyboardashesatleastonce.
WhenthewirelessreceiverandtheCleankeyskeyboardhavenishedpairing,
theLEDsonthewirelessreceiverandthekeyboardstopashing.
Note:YoumustpressthePairingbuttonontheCleankeyskeyboardwithin10
secondsofpressingthePairingbuttononthewirelessreceiver.
4. ToverifytheCleankeyskeyboardisworking,touchthe
caps
key.
The caps LEDwilllightiftheCleankeyskeyboardisrecognizedbythe
computer.
Connecting your Cleankeys keyboard using the USB cable
1. Turnonyourcomputer.
2. PlugthesmallerendoftheUSBcableintotheUSBportonyourCleankeys
keyboard.
3. PlugthelargerendoftheUSBcableintoaUSBportonyourcomputer.
4. PressthepowerbuttononyourCleankeyskeyboard.
5. WaitforyourcomputertorecognizeyourCleankeyskeyboard.
6. ToverifytheCleankeyskeyboardisworking,touchthe
caps
key.
The
caps
keyLEDwilllightiftheCleankeyskeyboardisrecognizedbythe
computer.
8 CleankeysKeyboardUserGuide
Mounting
YoucanchoosetoplaceyourCleankeyskeyboardonacountertoporyoucan
mounttheCleankeyskeyboardtoawallorbracket.
Therearethree#6-32mountinginsertsonthebottomofCleankeyskeyboard.
TheseinsertsarecompatiblewiththeRAM-Mount101system.Usingthese
mountinginserts,youcanmounttheCleankeysatanyangle,includingvertical.
Using your Cleankeys keyboard
YourCleankeyskeyboardhasseveralfeaturesthatarenotfoundonstandard
keyboards.
Typing on your Cleankeys keyboard
AlthoughthekeysontheCleankeyskeyboarddonotmove,youusethesame
typingtechniqueontheCleankeysthatyouuseonastandardkeyboard.
TheCleankeyskeyboardaccomplishesthisbycombiningtouchsensingandtap
sensingtechnology.Withtouchandtapsensing,unlikejusttouchsensing,you
musttapthekeyswithyourngerstotypeacharacters.Thisnotonlyprovidesa
morefamiliarfeel,italsoallowsyoutorestyoungersonthekeyboard.
Touch sensing
TheCleankeyskeyboardusestouchcapacitancetechnologytosensethetouch
ofahumannger.Thismeansthatyoumustuseyourngerstotouchthekeys.
Touchingortappingthekeyboardwithanotherobject,apencilforexample,will
notactivateakey.
However,youcanusetheCleankeyskeyboardwithsurgicalgloves,oranytypeof
gloveforthatmatter.Justadjustthetouchsensitivityaccordingly.SeeChanging
thetouchsensitivityofthekeysonpage11.
Tap sensing
Whentapsensingisturnedon,youmusttapthekeyyouwanttotype,notjust
touchthekey.
Whentapsensingisturnedoff,theCleankeyskeyboardusesonlytouchsensingto
senseakeystroke.Iftapsensingisoff,donotrestyourngersonthekeyboard.
IfyoudotheCleankeyswilltypeeachkeythatyoutouch.
Tapsensingisdisabledatthefactory.Forinformationaboutturningtapsensing
on,seeTurningtapsensingonoroffonpage12.
Key indentations
ThesurfaceoftheacrylicCleankeyskeyboardhasshallowindentationsovereach
key.Theseindentationshelpyoulocatethepositionofthekeyswithoutlookingat
thekeyboard.
ThesurfaceoftheglassCleankeyskeyboarddoesnothavetheseindentations.
CleankeysKeyboardUserGuide 9
Low Battery Mode
TheredBatteryLEDatthetopofthekeyboardbeginstoashwhenthebattery
chargeislow.
TheredLEDashesslowly(aboutoncepersecond)whenthereis20%ofthe
batterypowerremaining.TheredLEDashesmorequickly(abouttwiceper
second)whenthereis10%ofthebatterypowerremaining.
Thisfeatureisonlyavailablewhenyouareusingawirelessconnectionforthe
Cleankeyskeyboard.
Pausing your Cleankeys keyboard
BeforeyoucleanordisinfectyourCleankeyskeyboard,youshouldpausethe
keyboard.Whenthekeyboardispaused,itdoesnotsendcharacterswhenthe
keysaretouchedortapped.Thisallowsyoutocleanthekeyboardsurfacewithout
inadvertentlypressingkeys.
TopausetheCleankeyskeyboard,touch fn andthen esc .
ThepauseLEDasheswhenthekeyboardispaused.
Whenyouarenishedcleaningthekeyboard,touch fn andthen esc .
ThepauseLEDturnsoff.
Cleaning
TheCleankeyskeyboardismadefromABSplasticandacrylic,orCorian®and
glass.Youcancleanitwithanythingsuitableforthosesurfaces.Fortheglassor
acrylic,useastandardglasscleaner(suchasWindex®).Forthebase,useany
standardcounter-topcleaners(suchasVim®).Do not use abrasive cleaners on
the keyboard.
TheCleankeyskeyboardissplash-proof,butshouldnotbeimmersedinwater.
Beforecleaningthekeyboard,touch fn andthen esc topausekeyboard
operation.ThepauseLEDasheswhenthekeyboardispaused.
Afteryouhavenishedcleaningkeyboard,touch fn andthen
esc
toreturnthe
keyboardtonormaloperation.ThepauseLEDturnsoff.
Disinfecting
YoucandisinfecttheCleankeyskeyboardwithanystandarddisinfectantsolution,
includingCaviCide®,Opti-Cide3®,andSciCanOptim®.Besuretotouch fn and
then
esc
topausethekeyboardoperationbeforedisinfectingtheCleankeys
keyboard.Whenyouarenished,touch fn andthen esc toreturnthekeyboard
tonormaloperation.
10 CleankeysKeyboardUserGuide
Infection control
Cleankeysisauniquecomputerkeyboardforuseinanyenvironmentwherethere
isahighriskofcontamination.Unlikehygienickeyboardcompetitors,Cleankeys
incorporatesasmooth,at,non-poroussurfacethatiseasytoclean.Itcanbe
wipedcleaninseconds,substantiallyincreasinginfectioncontrolandreducingstaff
timespentcleaningthekeyboard.
Althoughthekeyindentationsareeasytondwithyourngers,theyareshallow
enoughthattheydonotcreatecleaningshadowsonthesurface.
TheintegratedtrackpadontheCleankeyskeyboardalsoprovidessignicant
advantagesoveraseparatekeyboardandmouse.Notonlyisthereonlyone
devicetocleananddisinfect,thetrackpadiseasiertocleanthanamouse.A
singledevicealsoreducestheriskofcrosscontamination.
Checking the battery level
TochecktheamountofchargethatisleftintheCleankeyskeyboardbattery,
touch fn andthen
.TheindicatorLEDs,intheboxlabelledwith-and+,
lighttoindicatethecurrentbatterylevel.ThenumberofLEDsthatlightindicates
theamountofchargeinthebattery.Ifall5LEDsturnon,thebatteryisfully
charged.IfonlyLED1turnson,youneedtorechargethebatterysoon.
Charging your Cleankeys keyboard
YourCleankeyskeyboardhasabuiltinrechargeablebattery.Thisbatteryprovides
powertoyourCleankeyskeyboardwhenyouareusingawirelessconnection.
WhenyouareusingaUSBcabletoconnectyourCleankeyskeyboard,theUSB
portonyourcomputerprovidesthepowerforyourCleankeyskeyboard.TheUSB
portalsochargestheCleankeyskeyboardbattery.IftheUSBportischargingthe
battery,theredbatteryLEDislit.Whenthebatteryisfullycharged,thegreen
batteryLEDislit.
TochargeyourCleankeyskeyboardbatteryusingthecharger:
1. Plugthechargerintoawalloutlet.
2. PlugthewideendoftheUSBcableintothecharger.
3. PlugthesmallendoftheUSBcableintotheUSBportonthekeyboard.
Whenthebatteryischarging,theredbatteryLEDislit.
Whenthebatteryisfullycharged,thegreenbatteryLEDislit.
CleankeysKeyboardUserGuide 11
Changing the Cleankeys keyboard volume
TheCleankeyskeyboardusessoundtoindicatevariousactions,suchaskey
presses.Youcanadjustthevolumeofthesesoundstomatchyourpersonal
preferenceorworkingenvironment.
TochangethevolumeoftheCleankeys:
1. Touch fn andthen F9 or
F10
.
TheindicatorLEDs,intheboxlabelledwith-and+,lighttoindicatethe
currentvolumelevel.
ThenumberofLEDsthatlightindicatesthecurrentvolumelevel.Ifallve
LEDsturnon,thevolumeishigh.IfonlyoneLEDturnson,thevolumeislow.
2. Hold
fn
andtouch F9 tolowerthevolumeoftheCleankeyskeyboard.
Hold fn andtouch F10 toincreasethevolumeoftheCleankeyskeyboard.
ToturnthevolumeoftheCleankeyskeyboardoff,hold
fn
andtouch F9 until
allveLEDsareoff.
Changing the touch sensitivity of the keys
TheCleankeyskeyboardusestouchcapacitancetechnologytosensethetouchof
ahumannger.YoucanchangehowsensitivetheCleankeyskeyboardistouchby
changingthetouchsensitivity.Typically,youwillneedtoincreasethesensitivityif
youhaveglovesonwhenusingtheCleankeyskeyboard.
Youcansetthetouchsensitivitytoavaluefrom1to5.Whenthetouchsensitivity
is5,theCleankeyskeyboardcansenseaverylighttouch.Whenthetouch
sensitivityis1,morecontactwiththekeyisneeded.
Tochangethetouchsensitivity:
1. Touch fn andthen F11 or
F12
.
TheindicatorLEDs,intheboxlabelledwith-and+,lighttoindicatethe
currenttouchsensitivity.
ThenumberofLEDsthatlightindicatesthetouchsensitivitylevel.Ifallve
LEDsturnon,thetouchsensitivityishigh.IfonlyoneLEDturnson,thetouch
sensitivityislow.
2. Hold fn andtouch F11 tolowerthetouchsensitivity.
Hold fn andtouch F12 toraisethetouchsensitivity.
YoucanchangethetouchsensitivityoftheCleankeyskeyboard,butyoucannot
turntouchsensingoff.
12 CleankeysKeyboardUserGuide
Turning tap sensing on or off
Aswellassensingtouch,theCleankeyscansenseataponthekeys.Whentap
sensingisturnedon,youmusttapthekeyyouwanttotype,notjusttouchthe
key.
Toturntapsensingonoroff:
1. Touchandhold
fn
.
ThecurrentstateoftapsensingappearsontheLEDabovetap on/off.If
theLEDison,tapsensingison.
IftheLEDisoff,tapsensingisoff.
2. Ifyouwanttochangethecurrentstateoftapsensing(eitherfromofftoon,or
ontooff),touch F8 .
Updating the Cleankeys keyboard rmware
FirmwareisthesoftwarethatisinstalledonyourCleankeyskeyboard.This
rmwareprovidesthefeaturesandfunctionalitythatisavailableonthekeyboard.
Occasionally,thermwaremayneedtobeupdatedtoprovideadditional
functionalityorimproveperformance.
Toupdatethermware,youneedtheCleankeysUpdateUtility.
Installing the Cleankeys Update Utility
TheCleankeysUpdateUtilityisavailablefromtheCleankeyswebsite.
BeforeyouinstalltheCleankeysUpdateUtility,makesurethatyourcomputeris
usingtheWindowsXP,WindowsVistaorWindows7andhasthe.NetFramework
2.0orlaterinstalled.Aswell,youmustensurethatyourrewallsoftwareallows
basicwebconnectionswhiletheutilityisrunning.
1. GototheCleankeyswebsite(www.cleankeysinc.com).
2. Clickthelinktogotothedownloadpage.
3. DownloadtheCleankeysUpdateUtilitytoafolderonyourcomputer.
4. Double-clickthedownloadedleandfollowtheinstructionstoinstalltheutility.
CleankeysKeyboardUserGuide 13
Using the Cleankeys Update Utility
1. ConnectyourCleankeyskeyboardtoyourcomputerusingaUSBcable.
2. ChecktheCleankeyskeyboardpowerlighttoensurethekeyboardisturned
on.Ifthepowerlightisnoton,pressthepowerbuttontoturnonthe
Cleankeyskeyboard.
3. LaunchtheCleankeysUpdateUtility.
TheWelcomescreenappears.
4. ClicktheNextbutton.
TheSelectUpdateMethodwindowappears.
5. ClicktheAutomatically Download Latest Firmwareoption.
6. ClicktheNextbutton.
TheCleankeysUpdateUtilitystartsdownloadingthelatestversionof
compatiblermwarefortheattachedkeyboard.
7. WhentheConrmUpdatewindowappears,clicktheNextbutton.
TheCleankeysUpdateUtilitystartstoupdatethekeyboard.Whentheupdate
itcomplete,theCleankeyskeyboardresetsandstartusingthenewrmware.
8. WhentheUpdateSuccessfulwindowappears,clicktheFinishbutton.
Using the Cleankeys Update Utility to manually select the
rmware version
IfyouwanttoinstallaspecicversionoftheCleankeysrmware,youcanchoose
toselectthermwaretoinstall.Theversionofrmwareyouwanttoinstallmust
beonyourcomputer.Theseleshavecupasaleextension.
CAUTION:
Duetodifferentkeyboardlayoutsandfunctions,itiscrucialthattheyouselecta
rmwareversionthatiscompatiblewithyourCleankeyskeyboard.Updatingyour
keyboardwithaincompatiblermwareversioncanresultinerraticbehaviorand/
orthedisablingoffeatures.Itcanevencauseyourkeyboardtostopfunctioning.
Ifyouchoosetousemanualupdates,youmustdosowithcautionandonlyunder
theadviceofsomeonefamiliarwithCleankeyskeyboards.
1. ConnectyourCleankeyskeyboardtoyourcomputerusingtheUSBcable.
2. ChecktheCleankeyskeyboardpowerlighttoensurethekeyboardisturned
on.Ifthepowerlightisnoton,pressthepowerbuttontoturnonthe
Cleankeyskeyboard.
3. LaunchtheCleankeysUpdateUtility.
TheWelcomescreenappears.
4. ClicktheNextbutton.
TheSelectUpdateMethodwindowappears.
5. ClicktheBrowse Computer for Firmwareoption.
6. ClicktheNextbutton.
TheGetFirmwarewindowappears.
14 CleankeysKeyboardUserGuide
7. Movetothefolderthatcontainsthermwareandthenclickonthermware
youwanttoinstall.
8. ClicktheNextbutton.
TheCleankeysUpdateUtilitystartsdownloadingthermwarefortheattached
keyboard.
9. WhentheConrmUpdatewindowappears,clicktheConrmbutton.
TheCleankeysUpdateUtilitystartstoupdatethekeyboard.Whentheupdateit
complete,theCleankeyskeyboardwillresetandstartusingthenewrmware.
10.WhentheUpdateSuccessfulwindowappears,clicktheFinishbutton.
Troubleshooting
IfyourCleankeyskeyboardisnotworkingasyouexpect,tryoneofthefollowing
procedurestocorrecttheproblem.
The keyboard does not type and is connected using a USB cable
1. ChecktheCleankeyskeyboardpowerlighttoensurethekeyboardisturned
on.Ifthepowerlightisnoton,pressthepowerbuttontoturntheCleankeys
keyboardon.
2. Checkthepauselighttoseeifthekeyboardhasbeenpaused.Ifpauselightis
ashing,touch fn andthen
esc
tounpausethekeyboard.
3. Trychangingthetouchsensitivitylevelofthekeyboardtoitshighestlevel
(level5).
4. ChecktheUSBcabletomakesureitisproperlyconnectedtoboththe
Cleankeyskeyboardandthecomputer.
5. Checktheoperatingsystem’sUSBdevicetable(forexample,DeviceManager
forWindows)tomakesurethekeyboardisenumeratedproperlyasanHID.
Refertoyouroperatingsystemusermanualorhelpleforinformationabout
howtochecktheHID.
6. Windows,andsomeotheroperatingsystems,maycachetheUSBDescriptor
tablesanditispossibleforthesetablestogetcorrupted.Ifthishappens,
removetheCleankeysentryfromthetableandrestartthecomputer.
CleankeysKeyboardUserGuide 15
The keyboard does not type and is using a wireless connection
1. ChecktheCleankeyskeyboardpowerlighttoensurethekeyboardisturned
on.Ifthepowerlightisnoton,pressthepowerbuttontoturntheCleankeys
keyboardon.
2. CheckthewirelessLEDonthekeyboard.ThewirelessLEDasheswhenthere
isaproblemwiththewirelesscommunication.
3. Checkthatthewirelessreceiverispluggedintothecomputerandenumerated
properlyasanHIDdevice.Refertoyouroperatingsystemusermanualorhelp
leforinformationabouthowtochecktheHID.
4. Checkthepauselighttoseeifthekeyboardhasbeenpaused.Ifpauselightis
ashing,touch
fn
andthen
esc
tounpausethekeyboard.
5. Trychangingthetouchsensitivitylevelofthekeyboardtoitshighestlevel
(level5).
6. Trytolinkthekeyboardandthewirelessreceiver.SeeLinkingthewireless
receivertoyourCleankeyskeyboardonpage7.
7. Windows,andsomeotheroperatingsystems,maycachetheUSBDescriptor
tablesanditispossibleforthesetablestogetcorrupted.Ifthishappens,
removetheCleankeysentryfromthetableandrestartthecomputer.
The wireless receiver does not ash during pairing
1. Youshouldfeelaclick,whenthePairingbuttonispressed.Ifyoudonotfeel
theclick,tryusingapapercliporpintopressthebutton.
2. RemovethewirelessreceiverfromtheUSBportandplugitbackin.
Verifyifthewirelessreceiverhasbeenenumerated.
3. RemovethewirelessreceiverfromtheUSBportandplugitintoadifferent
USBport.
Verifyifthewirelessreceiverhasbeenenumerated.
4. UnplugthewirelessreceiverfromtheUSBport.
RemovetheexistingHIDentryfromtheHIDtablecache(forexample,the
WindowsDeviceManager).
Restartthecomputer.
PlugthewirelessreceiverintoaUSBport.
The keyboard does not ash during pairing
1. VerifythatthekeyboardisnotconnectedtothecomputerusingaUSBcable.
ConnectingaUSBcablebetweenthekeyboardandcomputerdisablesthe
wirelessconnection.Thekeyboardcanbepairedwiththewirelessreceiver
whenthechargerisconnectedtothekeyboard.
2. ChecktheCleankeyskeyboardpowerlighttoensurethekeyboardisturned
on.Ifthepowerlightisnoton,pressthepowerbuttontoturntheCleankeys
keyboardon.
3. Verifythatthekeyboardhasenoughbatterypower.SeeCheckingthebattery
levelonpage10.
16 CleankeysKeyboardUserGuide
The keyboard does not pair with the wireless receiver
1. CheckthatthewirelessreceiverispluggedinaUSBportonthecomputer.
2. ChecktheCleankeyskeyboardpowerlighttoensurethekeyboardisturned
on.Ifthepowerlightisnoton,pressthepowerbuttontoturntheCleankeys
keyboardon.
3. MakesureyoupressthePairingbuttononthekeyboardwithin10secondsof
pressingthePairingbuttononthewirelessreceiver.
The keyboard does not charge when connected using a USB cable
1. Checktomakesurethatthecomputeristurnedonandisnotinstandbyor
sleepmode.ThesemodesdonotprovideenoughpowerthroughtheUSBcable
tochargetheCleankeyskeyboardbattery.
2. CheckthattheUSBcableisproperlyconnectedtoboththeCleankeys
keyboardandthecomputer.
The keyboard does not charge when connected to the charger
1. MakesureyouuseonlythechargerthatcamewithyourCleankeyskeyboard.
ThebatterylightwillashifthechargerisnotthedesignatedCleankeys
keyboardcharger.
2. CheckthatchargerispluggedintothewallandtheUSBcableisproperly
connectedtothekeyboardandthecharger.
3. IftheLEDonthechargerashes,itindicatesanerror.
The keyboard does not make any sound
1. Touch fn andthen
F9
tocheckthevolumesettingoftheCleankeys
keyboard.
2. Touch
fn
andthen
num
tocheckthatthebatterylevelontheCleankeys
keyboard.
Chargethebatteryifthebatterylevelislow.
The keyboard does not turn on
Thebatterylevelmaytoolowtopowerthekeyboard.Chargethebattery.See
ChargingyourCleankeyskeyboardonpage10.
Ifyouwouldliketocontinueworkingwhilethebatteryischarging,connectthe
chargertotheCleankeyskeyboardandpressthepowerbuttontwice.
CleankeysKeyboardUserGuide 17
The caps or num light does not turn on
PressingthecapsornumkeychangestheCapsLockorNumlockmodeinthe
operatingsystem.Thelightsonthecapsandnumkeysareturnedonoroffto
reectthemodeintheoperatingsystem.
1. ChecktheCleankeyskeyboardpowerlighttoensurethekeyboardisturned
on.Ifthepowerlightisnoton,pressthepowerbuttontoturntheCleankeys
keyboardon.
2. CheckthattheCleankeyskeyboardisconnectedtothecomputerusingeither
theUSBcableorthewirelessreceiver.
3. Checkthattheoperatingsystemisnotstalledorfrozen.
The numeric pad does not type numbers but moves the cursor
ChecktoseeifthekeyboardisinNumlockmode.
The keyboard types but the trackpad does not move the cursor
CheckthatthetrackpadHIDisnotdisabledintheDeviceManager.
The Cleankeys Update Utility cannot nd the Cleankeys keyboard
WhenyoustarttheCleankeysUpdateUtilityitsearchesforaspecicUSBdevice
thathasbeenenumeratedwithapredenedVendorIDandProductID.
1. VerifythattheCleankeyskeyboardispluggedintothecomputerwithaUSB
cable.
2. Trytogetthesystemtore-enumeratethekeyboardbyunpluggingtheUSB
cableandpluggingitbackintothekeyboard.
3. ChecktheCleankeyskeyboardpowerlighttoensurethekeyboardisturned
on.Ifthepowerlightisnoton,pressthepowerbuttontoturntheCleankeys
keyboardon.
The rmware is incompatible
TheCleankeysUpdateUtilityisdesignedtocheckforcompatibilitybetweenthe
rmwareselectedandthedevice.Itwillpreventanyrmwareupdatesthatare
notcompatiblewiththedevicethatispluggedin.
After updating the rmware, the keyboard is behaving strangely
Checktomakesurethatthermwareupdateiscompatiblewiththekeyboard.It
ispossibletoforceaspecicrmwareupdatebydownloadingarmwareupdate
andthenselectingtheoptiontomanuallyuploadthatrmwaretothekeyboard.
Firmware updates fail repeatedly on the keyboard
Theupdateutilityusessomebasicreadandwriteoperationstouploadthe
rmwaretothekeyboard.Iftheupdatefailsinthemiddleofthisprocess
repeatedly,thisindicatesthatthereissomethingwrongwiththedevicehardware
itself.PleaseconsultTechnicalSupport.
18 CleankeysKeyboardUserGuide
 Documentversion01

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