Cobra Electronics PR270 FRS/GMRS TRANSCEIVER User Manual 250WX

Cobra Electronics Corporation FRS/GMRS TRANSCEIVER 250WX

OWNERS MANUAL

Introduction©2008 Cobra Electronics Corporation6500 West Cortland StreetChicago, Illinois 60707 USAwww.cobra.comMaking Life Easier and SaferStaying in touch with your family and friends is convenient and easy when using your microTALK®radio. Some of the many uses you will discover include:Communicating with others while hiking, biking, and working;keeping track of family and friends at a crowded public event;checking with travel companions in another car; talking withneighbors; arranging meeting spots with others while shopping at the mall.Secure your microTALK®radio while on the go.Carrying your microTALK®radio with you is easywhen using the belt clip or optional wrist strap. The belt clip easily attaches to your belt, purse, or backpack.For Assistance in the U.S.A. In this user’s manual, you should find all the information you needto operate your microTALK®radio. If you require further assistanceafter reading this manual, Cobra Electronics offers the followingcustomer assistance services:Automated Help Desk English only. 24 hours a day, 7 days a week 773-889-3087 (phone). Customer Assistance OperatorsEnglish and Spanish. 8:00 a.m. to 6:00 p.m. Central Time, Monday through Friday (except holidays) 773-889-3087 (phone). QuestionsEnglish and Spanish. Faxes can be received at 773-622-2269 (fax). Technical AssistanceEnglish only. www.cobra.com (on-line: Frequently Asked Questions). English and Spanish. productinfo@cobra.com (e-mail).For Assistance Outside the U.S.A. Contact Your Local DealerCustomer AssistanceA1Owner’s ManualNothing Comes Close to a Cobra®Nothing Comes Close to a Cobra®For more information or to order any of our products, please visit our website:www.cobra.comBelt ClipPrinted in ChinaPart No. 480-405-PEnglishVersion ATWO-WAY RADIO MODEL PR 27010285 PR270-2WX_PH2.qxd 7/24/07 3:50 PM Page 1
2Product Features137118451213141510691. Antenna2. External Speaker/Microphone/Charge Jack3. Mode/Power Button4. Lock Button5. Channel Up/Down Buttons6. Backlit LCD Display7. Speaker/Microphone8. Volume Up/Down Buttons9. Light/Max Range Button10. Talk Button11. Call Button12. Wrist Strap Connection13. Belt Clip14. Battery Compartment15. Battery Door LatchProduct FeaturesA3IntroductionProduct FeaturesA2Limited One-Year Warranty on Radio(s) & Charger •For Products Purchased in the U.S.A.Cobra Electronics Corporation warrants that its Cobra microTALK®radiosand charger, and the component parts thereof, will be free of defects inworkmanship and materials for a period of one year from the date of firstconsumer purchase. This warranty may be enforced by the first consumerpurchaser, provided that the product is utilized within the U.S.A. Cobra will, without charge, repair or replace, at its option, defectivemicroTALK®radios, chargers, products or component parts upon deliveryto the Cobra Factory Service department, accompanied by proof of the dateof first consumer purchase, such as a duplicated copy of a sales receipt.You must pay any initial shipping charges required to ship the product forwarranty service, but the return charges will be at Cobra’s expense, if the product is repaired or replaced under warranty. This warranty givesyou specific legal rights, and you may also have other rights which mayvary from state to state.Exclusions: This limited warranty does not apply: 1) To any productdamaged by accident; 2) In the event of misuse or abuse of the product oras a result of unauthorized alterations or repairs; 3) If the serial numberhas been altered, defaced, or removed; 4) If the owner of the productresides outside the U.S.A.All implied warranties, including warranties of merchantability and fitnessfor a particular purpose are limited in duration to the length of this warranty.Cobra shall not be liable for any incidental, consequential or other damages;including, without limitation, damages resulting from loss of use or cost ofinstallation. Some states do not allow limitations on how long an implied warrantylasts and/or do not allow the exclusion or limitation of incidental orconsequential damages, so the above limitations may not apply to you.For Products Purchased Outside the U.S.A.Please contact your local dealer for warranty information.90-Day Warranty on Rechargeable BatteriesFor products purchased in the U.S.A. and Canada.Trademark Acknowledgement •Cobra®, microTALK®, Nothing Comes Close to a Cobra®, VibrAlert®and the snake design are registered trademarks of Cobra ElectronicsCorporation, USA. Cobra Electronics Corporation™ is a trademark of Cobra Electronics Corporation, USA.Warranty and TrademarkAcknowledgementWarrantyFeatures• 22 ChannelsSeven shared with FRS/GMRS, seven FRS only, eight GMRS only.•121 Privacy Codes(38 CTCSS codes/83 DCS codes)•Hands-FreeOperation (VOX)• ScanChannels, privacy codes• Backlit LCD Display• Call Alert Five selectable tones• Button Lock• Speaker/Microphone/ Charge Jack• Roger BeepSelectable On/Off• Battery/Power Saver• Keystroke Tones• Battery Low Indicator• Auto Squelch• Maximum Range Extender•Belt ClipImportant FCC Licensing InformationThis radio operates on General Mobile RadioService (GMRS) frequencies which require aFederal Communications Commission (FCC)license. See page 15 for licensing and other related information.Maximum range may vary and is based onunobstructed line-of-sight communication under ideal conditions. IntroductionBacklit LCD Display1. Battery Low Indicator2. VOX Icon3. Scan Icon4. Roger Beep Icon5. Lock Icon6. Low Power Icon7. DCS/CTCSS Icons8. DCS/CTCSS Privacy Code Numbers9. Power Saver Icon10. Channel Numbers11. Receive/Transmit Icon12345691011717Nothing Comes Close to a Cobra®810285 PR270-2WX_PH2.qxd 7/24/07 3:50 PM Page A2
Remove Belt ClipPull Up Lock LatchInsert BatteriesRadio Charger JackOperation Customer Assistance WarrantyIntroductionCaring for Your microTALK®Radio •Your microTALK®radio will give you years of trouble-free service if cared for properly. Handle the radio gently. Keep the radio awayfrom dust. Never put the radio in water or in a damp place. Avoidexposure to extreme temperatures.Rechargeable Batteries and Charger •To install or replace batteries:1. Remove belt clip by releasing belt clip latch and sliding clip up.2. Pull up on the battery door latch to removethe battery compartment cover.3. Insert the supplied four AAA rechargeablebatteries or non-rechargeable alkalinebatteries. Position batteries according topolarity markings.4. Replace battery compartment cover and belt clip.To charge batteries in radio:1. Check to see that the batteries have beeninserted properly. 2. Insertthe wall charger/adapter into the chargejack located at the top of the radio. The wallcharger/adapter has two round connectorswhich enables you to charge either one or tworadios at a time.3. Plug the wall charger/adapter into electricaloutlet.It normally takes 15 hours to fully recharge batteries. It is notrecommended to recharge batteries more than 24 hours. Estimatedoperation time on a full charge is 8 hours.Use only the supplied rechargeable batteries and wallcharger/adapter for recharging your Cobra microTALK®radio. 1Nothing Comes Close to a Cobra®10285 PR270-2WX_PH2.qxd 7/24/07 3:50 PM Page 1
Customer Assistance WarrantyIntroduction OperationBattery Low •When battery power is low, the Battery Low iconwill blink. Your batteries should be replaced orrecharged, if using rechargeable batteries.Auto Battery Save •If there are no transmissions within 10 seconds,the radio will automatically switch to BatterySave mode and the Power Saver icon will flashin the display. This will not affect the radio’sability to receive incoming transmissions.Communicating with Another Person •1. Press and hold the Talk button.2. With the microphone about two inches (5 cm)from your mouth, speak in a normal voice.3. Release the Talk button when you are finished talking and listen for a response.You cannot receive incoming calls while pressing the Talk button.Both radios must be tuned to the same channel to communicate.2Speaker/Microphone/Charge Jack •To attach a speaker/microphone:1. Open the speaker/microphone/charge tab on top of your microTALK®radio.2. Insert the speaker/microphone accessoryplug into the speaker/microphone/charge jack.To connect a wall charger/adapter:1. Open the speaker/microphone/charge tab on top of your microTALK®radio.2. Insert the wall charger/adapter plug into the speaker/microphone/charge jack.Using Your RadioOperation3Speaker/Microphone/Charge JackQuick Start1. Press and hold the Mode/Power button to turn on your radio.2. Press the Channel Up or Channel Downbutton to select a channel.Both radios must be tuned to the samechannel/privacy code to communicate.3. Press and hold the Talk button while speaking into the microphone.4. When finished talking, release the Talkbutton and listen for a response.Battery LowTurning on Your microTALK®Radio •Press and hold the Mode/Power button until youhear a series of audible tones indicating the radiois on.Your microTALK®radio is now in Standby mode,ready to receive transmissions. The radio isalways in Standby mode except when the Talk,Call or Mode/Power buttons are pressed.Mode/PowerTalk ButtonBattery Save ModeTwo Inches (5 cm)from MouthTo Select a Channel •With the radio on, select any of the 22 channels by pressing the Channel Upor Channel Down button. Both radios must be tuned to the same channel to communicate.Channels 1 through 7 are shared with FRS/GMRS. Channels 8 through 14 are FRS only.Channels 15 through 22 are GMRS only.See page 14 for FRS/GMRS frequencyallocations and compatibility charts.Channel ButtonChannel NumberNothing Comes Close to a Cobra®10285 PR270-2WX_PH2.qxd 7/24/07 3:50 PM Page 2
To temporarily turn off auto squelch:Press the Light/Max Range button for less than five seconds. To turn maximum range extender on:–Press and hold the Light/Max Range button for at least five seconds until you hear two beeps which indicates the maximumrange extender is on.To turn maximum range extender off:–Press and release the Light/Max Rangebutton or change channels.Lock Function •The Lock function locks the Channel Up,Channel Down and Mode/Power buttons toprevent accidental operation. To turn the lock on or off:–Press and hold the Lock button for two seconds.A double beep sound is used to confirm yourlock on or off request. When in Lock mode, the Lock icon will be displayed.Customer Assistance WarrantyIntroduction OperationUsing Your RadioOperationListening for a Response •Release the Talk button to receive incomingtransmissions. Your microTALK®radio is alwaysin Standby mode while the Talk or Call buttonsare not pressed.To Adjust Volume •Press the Volume Up or Volume Down button.A double beep sound is used to indicate the minimum and maximum volume levels (1 through 8).Call Button •Press and release the Call button. The other person will hear a two second calltone. This tone is used only to establish voicecommunications.See page 13 on how to select betweenfive call tone settings.45Volume ButtonCall ButtonListeningVolume LevelLock IconLight/Max RangeLock ButtonTo Illuminate Display •Press and release the Light/Max Range button to illuminate the display for 10 seconds.Auto Squelch/Maximum Range •Your microTALK®radio will automatically shut off weak transmissionsand unwanted noise due to terrain, conditions or if you’ve reachedyour Maximum Range limit.You can temporarily turn off auto squelch or turn on maximumrange extender, allowing all signals to be received and extending themaximum range of your radio.Light/Max RangemicroTALK®Range •Your range will vary depending on terrain and conditions.In flat, open country your radio will operate at maximum range.Buildings and foliage in the path of the signal can reduce the range of the radio.Dense foliage and hilly terrain will further reduce the range of the radio.On FRS Channels 8 through 14, your radioautomatically switches to low power, whichwill limit the range the radio can communicate.Remember, you can achieve maximumrange by using maximum rangeextender. See page 4 for details.Maximum RangeReduced RangeReduced RangeNothing Comes Close to a Cobra®10285 PR270-2WX_PH2.qxd 7/24/07 3:50 PM Page 4
Set CTCSS Privacy Codes •To select a CTCSS privacy code:1. After selecting a channel, press the Mode/Power button until the CTCSS iconappears and the small numbers next to thechannel number flash on the display.If DCS is turned on at the channelselected, the display will flash the CTCSS icon and “OFF.” To switch from DCS to CTCSS, press the Channel Upor Channel Down button while thedisplay is flashing “OFF.” The display will then show the small numbersflashing and you will then be able to proceed to step 2.2. Press using the Channel Up or Channel Downbutton to select a privacy code. You can holdthe Up or Down button for fast advance.3. When your desired CTCSS privacy code isdisplayed, choose one of the following:a. Press the Mode/Power button to enter thenew setting and proceed to other functions.b. Press the Lock button to enter the newsetting and return to Standby mode.c. Do not press any buttons for 15 seconds to enter the new setting and return toStandby mode.Customer Assistance WarrantyIntroduction OperationUsing Your RadioOperation67Mode/PowerMode/PowerPrivacy CodeChannel ButtonScrolling Through the Mode Function •By scrolling through the Mode function, you will be able to select or turn on preferred features of your microTALK®radio.When scrolling through the Mode function, your radio features will be displayed in the same predetermined order:Set CTCSS Privacy CodesSet DCS Privacy CodesSet Vox On/Off Set Vox SensitivitySet Channel ScanSet CTCSS Privacy Code ScanSet DCS Privacy Code ScanSet Call TonesSet Roger Beep On/OffPrivacy Codes •Your microTALK radio incorporates two advanced coded squelchsystems that can help to reduce interference from other users on any given channel. CTCSS (Continuous Tone Coded SquelchSystem) provides 38 privacy codes and DCS (Digitally CodedSquelch) provides 83 privacy codes. This provides a total of 121Privacy Codes. Either system can be used on all channels, but bothsystems cannot be used on the same channel at the same time.To successfully communicate using a privacy code, both the sending and receiving radios must be tuned to the samechannel and to the same privacy code system (CTCSS orDCS) and privacy code number. Each channel will rememberthe last privacy code system and number you select.The privacy code 00 is not a privacy code, but allows allsignals to be heard on a channel that is set to 00 on both the CTCSS and DCS systems.Nothing Comes Close to a Cobra®10285 PR270-2WX_PH2.qxd 7/24/07 3:50 PM Page 6
Voice Activated Transmit (VOX) •In VOX mode, your microTALK®radio can be used “hands-free,”automatically transmitting when you speak. You can set the VOX sensitivity level to fit the volume of your voice and avoidtransmissions triggered by background noise. To turn VOX mode on or off:1. Press the Mode/Power button until the VOXicon flashes on the display. The current On orOff setting is displayed.2. Press the Channel Up or Channel Downbutton to turn VOX On or Off.3.Choose one of the following:a. Press the Mode/Power button to enter the selected On or Off setting and proceed to other functions. b. Press the Lock button to enter the selected On or Off setting and return to Standby mode. To set VOX sensitivity:1. Press the Mode/Power button until the VOXicon flashes and the current sensitivity level is displayed. The current VOX sensitivity level isdisplayed with letters “LE” and a Number1 through 5, with Number 5 being themost sensitive level and Number 1 being the least sensitive level.2. Press the Channel Up or Channel Downbutton to change the setting.3. Choose one of the following:a. Press the Mode/Power button to enter the selected setting and proceed to otherfunctions.b. Press the Lock button to enter the selectedsetting and return to Standby mode.Customer Assistance WarrantyIntroduction OperationOperation Mode Functions89Set DCS Privacy Codes •To select a DCS privacy code:1. After selecting a channel, press the Mode/Powerbutton until the DCS icon appears and thesmall numbers flash on the display(01 through 83).2. Press using the Channel Up or Channel Down button to select a DCSprivacy code. You can hold the Up or Down button for fast advance.3. When your desired DCS privacy code is displayed, choose one ofthe following:a. Press the Mode/Power button to enter the new setting andproceed to other functions.b. Press the Lock button to enter the new setting and return toStandby mode.c. Do not press any buttons for 15 seconds to enter the newsetting and return to Standby mode.Channel ButtonsMode/Lock ButtonDCS Privacy CodeIf CTCSS is turned on at the channel selected, the display will flash the DCSicon and “OFF.” To switch from CTCSS toDCS, press the Channel Up or Channel Down button while the display is flashing“OFF.” The display will then show thesmall numbers flashing and you will thenbe able to proceed to step 2.VOX IconChannel ButtonMode/PowerChannel ButtonMode/PowerVOX Sensitivity LevelNothing Comes Close to a Cobra®10285 PR270-2WX_PH2.qxd 7/24/07 3:50 PM Page 8
Customer Assistance WarrantyIntroduction OperationDuring scanning (while not receiving a transmission), you can choose from the following:a. Press and hold the Talk button to communicate on the channel or channel/privacy code that was displayed before you entered mode functions or the channel on which, during scanning, you last received a transmission. This will return the radio to Standby mode.b. Press the Mode/Power button to proceed to set privacy code scan on the channel that was either displayed before you entered mode functions or on which, during channelscanning, you last received a transmission (see page 12 for further details).c. Press the Lock button to return to Standby mode on thechannel/privacy code that was displayed before you enteredmode functions or the channel on which, during scanning, you last transmitted or received.Privacy Code Scan •Your microTALK radio can automatically scan the Privacy Codes(either CTCSS 01 through 38 or DCS 01 through 83) within onechannel. Only one set of privacy codes (CTCSS or DCS) can bescanned at a time.To scan privacy codes:1. While in Standby mode, press the Channel Up or Channel Down button to choose the channel on which you wish to scan privacy codes.2. Press the Mode/Power button until either the CTCSS or the DCS icon appears on the display and the Scan icon and the privacycode numbers flash on the display.3. Press the Channel Up or Channel Downbutton to begin scanning privacy codes within the channel you selected.Mode FunctionsChannel Scan •Your microTALK®radio can automatically scan channels.To scan channels:1. Press the Mode/Power button until the Scan icon and the channel numbers appear on the display.2. Press the Channel Up or Channel Down buttonto begin scanning channels. The radio ignores specific privacy codes while scanning channels.The Scan icon will continue to be displayed when scan is on. Your radio will continue toscan all channels and stop if an incomingtransmission is detected. Your radio will remain on that channel for 10 seconds. While setting channel scan, if you do not press any buttons for 15 secondsyour radio will automatically return to Standby mode on the channel orchannel/privacy code displayed before you entered mode functions.During scanning (while receiving an incoming transmission), you can choose from the following:a. Press and hold the Talk button to communicate on that channel. Your radio will remain on that channel and return to Standby mode.b. Press the Channel Up or Channel Down button to resume scanning channels.If you press the Talk button while scanning and not within 10 seconds of receiving a transmission, you will transmit on the channel on which you last received a transmission. This will return the radio to Standby mode.If you do not press any button within 10 seconds, your radio will automatically resume scanning channels. 10 11Operation Mode FunctionsChannel ButtonMode/PowerScan ChannelsChannel ButtonMode/PowerSelect ChannelScan Privacy CodesNothing Comes Close to a Cobra®10285 PR270-2WX_PH2.qxd 7/24/07 3:50 PM Page 10
Customer Assistance WarrantyIntroduction OperationMode FunctionsOperationThe Scan icon will continue to be displayed when privacy code scanis on. Your radio will continue to scan privacy codes and stop as anincoming transmission is detected. Your radio will remain on thatchannel/privacy code for 10 seconds. While setting privacy code scan, if you do not press any buttons for15 seconds your radio will automatically return to Standby mode on the channel/privacy code that was displayed before you enteredmode functions. During scanning (while receiving an incoming transmission), you can choose from the following:a. Press and hold the Talk button to communicate on thatchannel/privacy code. Your radio will remain on thatchannel/privacy code and return to Standby mode.b. Press the Channel Up or Channel Down button to resume scanning privacy codes.If you press the Talk button while scanning and not within 10 seconds of receiving a transmission, you will transmit on thechannel/privacy code on which you last received a transmission.This will return the radio to Standby mode.If you do not press any button within 10 seconds, your radio will automatically resume scanning privacy codes. During scanning (while not receiving a transmission), you can choose from the following:a. Press and hold the Talk button to communicate on the channel/privacy code that was displayed before youentered mode functions or the channel/privacy code on which, during scanning, you last received a transmission. This will return the radio to Standby mode.b. Press the Mode/Power button to proceed to other functions.c. Press the Lock button to return to Standby mode on thechannel/privacy code that was displayed before you enteredmode functions or the channel/privacy code on which, during scanning, you last transmitted or received.12 13Five Call Tone Settings •You can choose between five different Call Tone Settings totransmit a call alert. To change a call tone setting:1. Press the Mode/Power button until the letter “C” and the current call tone number (01 through 05) is displayed. The current call tone will sound for one second.2. Press the Channel Up or Channel Downbutton to hear the other call tone settings.3. Choose one of the following:a. Press the Mode/Power button to enter the new setting and proceed to other functions.b. Press the Lock button to enter the newsetting and return to Standby mode.Roger Beep Confirmation Tone •Your listener will hear an audible tone when you release the Talk button. This alerts the other party that you are finished talking and it is OK for them to speak.To turn roger beep on or off:1. Press the Mode/Power button until the Roger Beep icon flashes. The current on or offsetting is displayed.2. Press the Channel Up or Channel Downbutton to select roger beep on or off.3. Choose one of the following:a. Press the Mode/Power button to enter thenew setting and return to Standby mode.b. Press the Lock button to enter the newsetting and return to Standby mode.Channel ButtonChannel ButtonMode/PowerMode/PowerCall Tone SettingRoger Beep OffNothing Comes Close to a Cobra®10285 PR270-2WX_PH2.qxd 7/24/07 3:50 PM Page 12
Operation WarrantyIntroduction14 15IMPORTANT NOTICE: FCC LICENSE REQUIRED •This two-way radio operates on GMRS (General Mobile Radio Service) frequencieswhich require an FCC (Federal Communications Commission) license. A user mustbe licensed prior to operating on Channels 1 through 7 on high power or 15through 22, which comprise the GMRS channels of this radio. Serious penaltiescould result for unlicensed use of GMRS channels, in violation of FCC rules.Operation of this radio is subject to additional rules specified in 47 C.F.R. Part 95.Licensed users will be issued a call sign by the FCC, which should be used forstation identification when operating this radio. GMRS users should also cooperateby engaging in permissible transmissions only, avoiding channel interference withother GMRS users, and being prudent with the length of their transmission time. For licensing information and application forms, please call the FCC Hotline at 800-418-FORM. Request form #159 and form #605. Questions regarding the license application should be directed to the FCC at 888-CALL-FCC. Additional information is available on the FCC’s website at www.fcc.gov.Channel 1 through 7 on low power and channels 8 through 14 comprise the FRS (Family Radio Service). No license is required to operate on the FRS.Safety Information for microTALK RadiosYour wireless handheld portable transceiver contains a low power transmitter. When the talk button is pushed, it sends out radio frequency (RF) signals. The device is authorized to operate at a duty factor not to exceed 50%. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for handheld wireless devices. ImportantFCC RF Exposure Requirements: For body-worn operation, this radio hasbeen tested and meets the FCC RF exposure guidelines when used with Cobraaccessories supplied or designated for this product. Use of other accessories may not ensure compliance with FCC RF exposure guidelines. Use only thesupplied antenna. Unauthorized antennas, modifications or attachments could damage the transmitter and may violate FCC regulations. Normal PositionHold the transmitter approximately 2 inches from your face and speak in anormal voice, with the antenna pointed up and away.This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device may not cause harmfulinterference, and 2) this device must accept any interference received,including interference that may cause undesired operation.FCC Warnings: Replacement or substitution of transistors, regular diodes orother parts of a unique nature, with parts other than those recommended byCobra may cause a violation of the technical regulations of part 95 of the FCCrules, or violation of type acceptance requirements of part 2 of the rules.General Specifications •FRS/GMRS Frequency Allocation and CompatibilityImportant: Please note that Cobra GMRS models with 15 Channels may designate different channel numbers for the same frequency. For example, a Cobra 15 Channel GMRS model would need to be tuned to Channel 11 in order to communicate with a 22 Channel GMRS tuned to Channel 15. Please refer to the chart below for channel/ frequency number compatibility. A = Channel No. for 22 Channel FRS/GMRS ModelsB = Channel No. for 15 Channel GMRS ModelsC = Type of Radio ServiceD = Frequency in MHzE = Power OutputAB C D E1 1 FRS/GMRS 462.5625 High 2 2 FRS/GMRS 462.5875 High3 3 FRS/GMRS 462.6125 High 4 4 FRS/GMRS 462.6375 High 5 5 FRS/GMRS 462.6625 High 6 6 FRS/GMRS 462.6875 High 7 7 FRS/GMRS 462.7125 High 8 FRS 467.5625 Low 9 FRS 467.5875 Low10 FRS 467.6125 Low 11 FRS 467.6375 Low12 FRS 467.6625 Low13 FRS 467.6875 Low 14 FRS 467.7125 Low15 11 GMRS 462.5500 High 16 8 GMRS 462.5750 High 17 12 GMRS 462.6000 High 18 9 GMRS 462.6250 High 19 13 GMRS 462.6500 High 20 10 GMRS 462.6750 High 21 14 GMRS 462.7000 High 22 15 GMRS 462.7250 High General Specifications and Licensing Customer AssistanceOperationNothing Comes Close to a Cobra®10285 PR270-2WX_PH2.qxd 7/24/07 3:50 PM Page 14
16Product Service Questions •For any questions about operating or installing this new Cobra product,or if parts are missing…PLEASE CALL COBRA FIRST…do notreturn this product to the store. See customer assistance on page A1.For Products Purchased in the U.S.A.If your product should require factory service, please call Cobra first before sending your radio. This will ensure the fastest turn-around time on your repair. You may be asked to send your radio to theCobra factory. It will be necessary to furnish the following to have the product serviced and returned.1) For warranty repair include a copy of the original sales receipt. If you send the original receipt, it cannot be returned. 2) Send the entire product. 3) Enclose a detailed description of the problem along with the nameand address of where the product is to be returned. 4) Pack radio securely to prevent damage in transit. If possible, use the original packing material. 5) Ship prepaid and insured by way of a traceable carrier suchas United Parcel Service (UPS) or Priority Mail to avoid loss in transit to Cobra Factory Service: Cobra Electronics Corporation 6500 West Cortland StreetChicago, Illinois 60707 U.S.A. 6) If the radio is under warranty, it will be repaired or exchangeddepending on the model. Please allow approximately three to four weeks before contacting Cobra for status. If the radio is out of warranty, a letter will automatically be sent informing you of the repair charge or replacement charge. If you have any questions, please call 773-889-3087 for assistance.For Products Purchased Outside the U.S.A.Please contact your local dealer for product service information.Product Service Customer Assistance10285 PR270-2WX_PH2.qxd 7/24/07 3:50 PM Page 16

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