Comtrend VR3063U Home Gateway User Manual CT 5374

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Document ID	4096694
Application ID	KQh2HrL1MXBQSo4/YkDygQ==
Document Description	User Manual I
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Document Type	User Manual
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Date Submitted	2018-12-05 00:00:00
Date Available	2018-12-06 00:00:00
Creation Date	2018-11-29 16:57:14
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Document Lastmod	2018-11-29 16:57:25
Document Title	CT-5374
Document Creator	Microsoft® Word 2016
Document Author:	Technical Writer

VR-3063
Home Gateway
User Manual
261099-048
Version A1.0, July 31, 2018
Preface
This manual provides information related to the installation and operation of this
device. The individual reading this manual is presumed to have a basic
understanding of telecommunications terminology and concepts.
If you find the product to be inoperable or malfunctioning, please contact technical
support for immediate service by email at INT-support@comtrend.com
For product update, new product release, manual revision, or software upgrades,
please visit our website at http://www.comtrend.com
Important Safety Instructions
With reference to unpacking, installation, use, and maintenance of your electronic
device, the following basic guidelines are recommended:






Do not use or install this product near water, to avoid fire or shock hazard. For
example, near a bathtub, kitchen sink or laundry tub, or near a swimming pool.
Also, do not expose the equipment to rain or damp areas (e.g. a wet basement).
Do not connect the power supply cord on elevated surfaces. Allow it to lie freely.
There should be no obstructions in its path and no heavy items should be placed
on the cord. In addition, do not walk on, step on, or mistreat the cord.
Use only the power cord and adapter that are shipped with this device.
To safeguard the equipment against overheating, make sure that all openings in
the unit that offer exposure to air are not blocked.
Avoid using a telephone (other than a cordless type) during an electrical storm.
There may be a remote risk of electric shock from lightening. Also, do not use
the telephone to report a gas leak in the vicinity of the leak.
Never install telephone wiring during stormy weather conditions.
CAUTION:

To reduce the risk of fire, use only No. 26 AWG or larger
telecommunication line cord.


Always disconnect all telephone lines from the wall outlet before servicing
or disassembling this equipment.
This equipment complies with EU radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and
operated with minimum distance 25cm between the radiator & your body.

For indoor use only.

Do NOT open the casing.

Do NOT use near water.
Power Specifications:
I/P： 12Vdc / 2.5A
WARNING

Disconnect the power line from the device before servicing.

Power supply specifications are clearly stated in Appendix C Specifications.
Do not stack equipment or place equipment in tight spaces, in drawers, or
on carpets. Be sure that your equipment is surrounded by at least 2 inches
of air space.
If this Home Gateway Router cause harm to the telephone network, the
telephone company will notify you in advance that temporary
discontinuance of service may be required. But if advance notice isn't
practical, the telephone company will notify the customer as soon as
possible. Also you will be advised of your right to file a complaint with the
FCC if you believe it is necessary.
To prevent interference with cordless phones, ensure that gateway is at
least 5 feet ( 1.5m )from the cordless phone base station.
If you experience trouble with this equipment, you disconnect it from the
network until the problem has been corrected or until you are sure that
equipment is not malfunctioning.
If your home has specially wired alarm equipment connected to the
telephone line, ensure the installation of this equipment does not disable
alarm equipment consult your telephone company or a qualified installer.





User Information
Any changes or modifications not expressly approved by the party responsible for
compliance could void your authority to operate the equipment.
Aucune modification apportée à l’appareil par l’utilisateur, quelle qu’en soit la nature.
Tout changement ou modification peuvent annuler le droit d’utilisation de l’appareil
par l’utilisateur.
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This Class B digital apparatus complies with Canadian ICES-003.
To reduce potential radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not
more than that permitted for successful communication.
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause
undesired operation of the device.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 Canada.
Pour réduire le risque d’interférence aux autres utilisateurs, le type d’antenne et son
gain doivent être choisies de façon que la puissance isotrope rayonné e é quivalente
(PIRE) ne dépasse pas ce qui est né cessaire pour une communication ré ussie.
Cet appareil est conforme à la norme RSS Industrie Canada exempts de licence
norme(s). Son fonctionnement est soumis aux deux conditions suivantes:
1. Cet appareil ne peut pas provoquer d’interférences et
2. Cet appareil doit accepter toute interférence, y compris les interférences qui
peuvent causer un mauvais fonctionnement du dispositif.
Radiation Exposure
FCC
1. This Transmitter must not be co‐located or operating in conjunction with any
other antenna or transmitter.
2. This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with a
minimum distance of 25 centimeters between the radiator and your body.
1.L'émetteur ne doit pas être colocalisé ni fonctionner conjointement avec à autre
antenne ou autre émetteur. 2.Cet appareil est conforme aux limites d'exposition aux
rayonnements de la IC pour un environnement non contrô lé. L'antenne doit être
installé de façon à garder une distance minimale de 25 centimètres entre la source
de rayonnements et votre corps.
ISED
This device complies with the ISED portable RF exposure limit set forth for an
uncontrolled environment and are safe for intended operation as described in this
manual. The further RF exposure reduction can be achieved if the product can be
kept as far as possible from the user body or set the device to lower output power if
such function is available.
Déclaration d'exposition aux radiationsCet appareil est conforme aux limites
d'exposition aux radiofré quences portables établies au ISED pour un environnement
non contrôlé et ne présente pas de risque dans le cadre d’une utilisation conforme à
celle décrite dans ce manuel. Une réduction accrue de l’exposition aux
radiofréquences peut être obtenue en tenant l’appareil aussi éloigné que possible du
corps humain ou en réglant l’appareil sur une puissante inférieure si cette fonction
est disponible.
Copyright
Copyright© 2018 Comtrend Corporation. All rights reserved. The information
contained herein is proprietary to Comtrend Corporation. No part of this document
may be translated, transcribed, reproduced, in any form, or by any means without
prior written consent of Comtrend Corporation.
This program is free software: you can redistribute it and/or modify it under the
terms of the GNU General Public License as published by the Free Software
Foundation, either version 3 of the License, or (at your option) any later version.
This program is distributed in the hope that it will be useful, but WITHOUT ANY
WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS
FOR A PARTICULAR PURPOSE. See the GNU General Public License for more
details.
You should have received a copy of the GNU General Public License along with this
program. If not, see http://www.gnu.org/licenses/
NOTE:
This document is subject to change without notice.
Protect Our Environment
This symbol indicates that when the equipment has reached the end of
its useful life, it must be taken to a recycling centre and processed
separate from domestic waste.
The cardboard box, the plastic contained in the packaging, and the parts that make
up this router can be recycled in accordance with regionally established regulations.
Never dispose of this electronic equipment along with your household waste; you
may be subject to penalties or sanctions under the law. Instead, please be
responsible and ask for disposal instructions from your local government.
Save Our Environment
When this equipment has reached the end of its useful life, it must be taken to a
recycling centre and processed separately from domestic waste.
The cardboard box, the plastic in the packaging, and the parts that make up this
device can be recycled in accordance with regionally established regulations. Never
dispose of this electronic equipment along with your household waste.
You may be subject to penalties or sanctions under the law. Instead, ask for disposal
instructions from your municipal government.
Please be responsible and protect our environment.
Table of Contents
CHAPTER 1 INTRODUCTION ........................................................................................................... 9
CHAPTER 2 INSTALLATION........................................................................................................... 10
2.1 HARDWARE SETUP ......................................................................................................................... 10
2.2 LED INDICATORS........................................................................................................................... 13
CHAPTER 3 WEB USER INTERFACE ............................................................................................ 16
3.1 DEFAULT SETTINGS ....................................................................................................................... 16
3.2 IP CONFIGURATION ........................................................................................................................ 17
3.3 LOGIN PROCEDURE........................................................................................................................ 19
CHAPTER 4 DEVICE INFORMATION ........................................................................................... 21
4.1 WAN ............................................................................................................................................. 22
4.2 STATISTICS ..................................................................................................................................... 23
4.2.1
LAN Statistics ................................................................................................................. 23
4.2.2
WAN Service ................................................................................................................... 24
4.2.3
XTM Statistics ................................................................................................................. 25
4.2.4
xDSL Statistics ................................................................................................................ 26
4.3 ROUTE ........................................................................................................................................... 31
4.4 ARP............................................................................................................................................... 32
4.5 DHCP............................................................................................................................................ 32
4.6 IGMP INFO .................................................................................................................................... 34
4.7 IPV6 .............................................................................................................................................. 35
4.7.1 IPv6 Info ................................................................................................................................ 35
4.7.2 IPv6 Neighbor ....................................................................................................................... 36
4.7.3 IPv6 Route ............................................................................................................................. 37
4.8 CPU & MEMORY ........................................................................................................................... 38
4.9 NETWORK MAP ............................................................................................................................. 39
4.10 WIRELESS .................................................................................................................................... 39
4.10.1 Station Info .......................................................................................................................... 39
4.10.2 Site Survey ........................................................................................................................... 41
CHAPTER 5 BASIC SETUP............................................................................................................... 43
5.1 WAN SETUP ................................................................................................................................... 44
5.1.1 WAN Service Setup ................................................................................................................ 45
5.2 NAT .............................................................................................................................................. 46
5.2.1
Virtual Servers ................................................................................................................ 46
5.2.2
Port Triggering ............................................................................................................... 48
5.2.3
DMZ Host ....................................................................................................................... 50
5.3 LAN .............................................................................................................................................. 51
5.3.1 Lan VLAN Setting .................................................................................................................. 53
5.3.2 LAN IPv6 Autoconfig ............................................................................................................. 54
5.3.3 Static IP Neighbor ................................................................................................................. 56
5.3.4 UPnP ..................................................................................................................................... 57
5.4 WIRELESS ...................................................................................................................................... 58
5.4.1 Basic 2.4GHz ......................................................................................................................... 58
5.4.2 Security 2.4GHz ..................................................................................................................... 60
5.4.3 Basic 5GHz ............................................................................................................................ 62
5.4.4 Security 5GHz ........................................................................................................................ 64
5.5 PARENTAL CONTROL...................................................................................................................... 66
5.5.1
Time Restriction .............................................................................................................. 66
5.5.2
URL Filter....................................................................................................................... 67
5.6 HOME NETWORKING ..................................................................................................................... 68
5.6.1 Print Server ........................................................................................................................... 68
5.6.2 DLNA ..................................................................................................................................... 68
CHAPTER 6 ADVANCED SETUP ..................................................................................................... 71
6.1 SECURITY ...................................................................................................................................... 71
6.1.1
IP Filtering ..................................................................................................................... 71
6.1.2
MAC Filtering................................................................................................................. 74
6.2 QUALITY OF SERVICE (QOS) .......................................................................................................... 76
6.2.1
QoS Queue ...................................................................................................................... 77
6.2.1.1 QoS Queue Configuration .............................................................................................. 77
6.2.1.2 Wlan Queue .................................................................................................................... 80
6.2.2
QoS Classification .......................................................................................................... 81
6.2.3
QoS Port Shaping ........................................................................................................... 83
6.3 ROUTING ....................................................................................................................................... 84
6.3.1
Default Gateway ............................................................................................................. 84
6.3.2
Static Route ..................................................................................................................... 85
6.3.3
Policy Routing ................................................................................................................ 86
6.3.4
RIP .................................................................................................................................. 87
6.4 DNS .............................................................................................................................................. 88
6.4.1
DNS Server ..................................................................................................................... 88
6.4.2
Dynamic DNS ................................................................................................................. 89
6.5 DSL............................................................................................................................................... 90
6.6 DNS PROXY .................................................................................................................................. 91
6.7 INTERFACE GROUPING ................................................................................................................... 92
6.8 IP TUNNEL ..................................................................................................................................... 94
6.8.1 IPv6inIPv4 ............................................................................................................................. 94
6.8.2 IPv4inIPv6 ............................................................................................................................. 95
6.9 IP SEC............................................................................................................................................ 96
6.10 CERTIFICATE .............................................................................................................................. 100
6.10.1
Local ............................................................................................................................. 100
6.10.2
Trusted CA .................................................................................................................... 102
6.11 POWER MANAGEMENT .............................................................................................................. 103
6.12 MULTICAST................................................................................................................................ 104
6.13 WIRELESS .................................................................................................................................. 107
6.13.1 Basic 2.4GHz ..................................................................................................................... 107
6.13.2 Security 2.4GHz ................................................................................................................. 109
6.13.3 WPS 2.4GHz ...................................................................................................................... 111
6.13.4 Advanced 2.4GHz .............................................................................................................. 113
6.13.5 Basic 5GHz ........................................................................................................................ 115
6.13.6 Security 5GHz .................................................................................................................... 117
6.13.7 WPS 5GHz ......................................................................................................................... 119
6.13.8 Advanced 5GHz ................................................................................................................. 121
CHAPTER 7 DIAGNOSTICS ........................................................................................................... 123
7.1 DIAGNOSTICS – INDIVIDUAL TESTS ............................................................................................. 123
7.2 ETHERNET OAM ......................................................................................................................... 124
7.3 PING ............................................................................................................................................ 127
7.4 TRACE ROUTE ............................................................................................................................. 128
CHAPTER 8 MANAGEMENT ........................................................................................................ 129
8.1 SETTINGS ..................................................................................................................................... 129
8.1.1
Backup Settings............................................................................................................. 129
8.1.2
Update Settings ............................................................................................................. 130
8.1.3
Restore Default ............................................................................................................. 130
8.2 SYSTEM LOG ............................................................................................................................... 131
8.3 SNMP AGENT ............................................................................................................................. 133
8.4 TR-069 CLIENT ........................................................................................................................... 134
8.5 INTERNET TIME ........................................................................................................................... 136
8.6 ACCESS CONTROL ....................................................................................................................... 137
8.6.1 Accounts ........................................................................................................................... 137
8.6.2 Services ............................................................................................................................. 139
8.6.3 IP Address ......................................................................................................................... 140
8.7 UPDATE SOFTWARE ..................................................................................................................... 141
8.8 REBOOT ....................................................................................................................................... 142
CHAPTER 9 LOGOUT ..................................................................................................................... 143
APPENDIX A - FIREWALL ............................................................................................................. 144
APPENDIX B - PIN ASSIGNMENTS .............................................................................................. 147
APPENDIX C – SPECIFICATIONS ................................................................................................ 148
APPENDIX D - SSH CLIENT .......................................................................................................... 150
APPENDIX E - PRINTER SERVER................................................................................................ 151
APPENDIX F - CONNECTION SETUP .......................................................................................... 158
Chapter 1 Introduction
VR-3063 is a Multi-DSL solution for high-performance Internet access. In addition,
VR-3063 supports high power (400mw/26 dBm) dual bands (802.11n 2.4GHz &
802.11ac 5GHz) to create a large Wi-Fi footprint for the most seamless video
experience as well as blazing fast data speed and a toll-quality voice experience.
Chapter 2 Installation
2.1 Hardware Setup
Follow the instructions below to complete the hardware setup.
BACK PANEL
The figure below shows the back panel of the device.
10
Power ON
Press the power button to the OFF position (OUT). Connect the power adapter to the
power port. Attach the power adapter to a wall outlet or other AC source. Press the
power button to the ON position (IN). If the Power LED displays as expected then
the device is ready for setup (see section 2.2 LED Indicators).
Caution 1: If the device fails to power up, or it malfunctions, first verify that the
power cords are connected securely and then power it on again. If the
problem persists, contact technical support.
Caution 2: Before servicing or disassembling this equipment, disconnect all power
cords and telephone lines from their outlets.
Reset Button
Restore the default parameters of the device by pressing the Reset button for 10
seconds. After the device has rebooted successfully, the front panel should display
as expected (see section 2.2 LED Indicators for details).
NOTE:
If pressed down for more than 60 seconds, the VR-3063 will go into a
firmware update state (CFE boot mode). The firmware can then be
updated using an Internet browser pointed to the default IP address.
DSL Port
Connect to an ADSL2/2+ or VDSL with this RJ11 Port. This device contains a micro
filter which removes the analog phone signal. If you wish, you can connect a
regular telephone to the same line by using a POTS splitter.
SFP Port
SFP (Small form-factor pluggable transceiver) port provides an additional interface for
modular fiber/giga/g.fast transceivers.
ETH WAN PORT
This port has the same features as the LAN ports described below with additional
Ethernet WAN functionality.
Ethernet (LAN) Ports
Use 1000-BASE-T RJ-45 cables to connect up to four network devices to a Gigabit
LAN, or 10/100BASE-T RJ-45 cables for standard network usage. These ports are
auto-sensing MDI/X; so either straight-through or crossover cable can be used.
USB Host Port (Type A)
A USB host port supports compatible printers (See Appendix E for setup instructions)
or storage devices. If a storage device is connected to the USB host port, it can be
used to stream the DLNA service. Support for other devices may be added in future
firmware upgrades.
2.4G WiFi On/Off & WPS Button
Press and release the WiFi-WPS button to activate WPS for the 2.4GHz WiFi
interface (make sure the WPS is enabled in Wireless->2.4GHz->Security page).
Press and hold WiFi-WPS button more than 10 seconds to enable/disable 2.4GHz
WiFi.
11
5G WiFi On/Off & WPS Button
Press and release the WiFi-WPS button to activate WPS for the 5GHz WiFi interface
(make sure the WPS is enabled in Wireless->5GHz->Security page).
Press and hold WiFi-WPS button more than 10 seconds to enable/disable 5GHz WiFi.
12
2.2 LED Indicators
The front panel LED indicators are shown below and explained in the following table.
This information can be used to check the status of the device and its connections.
LED
POWER
Color
GREEN
Mode
On
The device is powered up.
Off
The device is powered down.
Blink
RED
Function
On
Software upgrade is in progress.
POST (Power On Self Test) failure or other
malfunction. A malfunction is any error of
internal sequence or state that will prevent the
device from connecting to the DSLAM or passing
customer data.
13
GREEN
ETH 4 to 1
ORANGE
On
Ethernet is connected at 1000 Mbps.
Off
Ethernet is not connected.
Blink
In TX/RX over 1000 Mbps.
On
Ethernet is connected at 10/100 Mbps.
Off
Ethernet is not connected.
Blink
GREEN
On
WPS(2.4G) connection successful. The LED will
stay on for 3 minutes.
Off
(2.4G) No WPS association process ongoing.
Blink
WPS
ORANGE
WPS(5G) connection successful. The LED will
stay on for 3 minutes.
Off
(5G) No WPS association process ongoing.
On
GREEN
Off
Blink
On
WiFi
5G
GREEN
Off
Blink
On
GREEN
ETH WAN
Off
Blink
ORANGE
GREEN
GREEN
Data transmitting or receiving over WLAN.
The wireless module is ready.
(i.e. installed and enabled).
The wireless module is not ready.
(i.e. either not installed or disabled).
Data transmitting or receiving over WLAN.
WAN is connected at 1000 Mbps.
SFP module is connected.
Ethernet WAN is not connected.
SFP module is connected.
In TX/RX over 1000 Mbps.
Ethernet WAN is not connected.
In TX/RX over 1000 Mbps.
On
SFP module is activated
Off
SFP module is deactivated
traffic passing on SFP-connected interface (eth0)
On
xDSL Link is established.
Off
The device is powered down.
On
GREEN
The wireless module is not ready.
(i.e. either not installed or disabled).
Off
Blink
INTERNET
The wireless module is ready.
(i.e. installed and enabled).
Ethernet is connected at 10/100 Mbps.
Blink
DSL
(5G) WPS connection in progress.
On
Blink
SFP
(2.4G) WPS connection in progress.
On
Blink
WiFi
2.4G
In TX/RX over 10/100 Mbps.
The xDSL link is training.
IP connected and no traffic detected (the device
has a WAN IP address from IPCP or DHCP is up or
a static IP address is configured, PPP negotiation
has successfully completed.
If the IP or PPPoE session is dropped due to an idle
14
timeout, the light will remain Green.
The light will turn red when it attempts to reconnect
and DHCP or PPPoE fails.
RED
Off
Modem power off, modem in bridged mode or
WAN connection not present.
Blink
IP connected and IP Traffic is passing thru the
device (either direction).
On
Device attempted to become IP connected and
failed (no DHCP response, no PPPoE response,
PPPoE authentication failed, no IP address from
IPCP, etc.)
15
Chapter 3 Web User Interface
This section describes how to access the device via the web user interface (WUI)
using an Internet browser such as Internet Explorer (version 5.0 and later).
3.1 Default Settings
The factory default settings of this device are summarized below.






LAN IP address: 192.168.1.1
LAN subnet mask: 255.255.255.0
Administrative access (username: root, password: 12345)
User access (username: user, password: user)
Remote (WAN) access (username: support, password: support)
WLAN access: enabled
Technical Note
During power on, the device initializes all settings to default values. It will then
read the configuration profile from the permanent storage section of flash memory.
The default attributes are overwritten when identical attributes with different values
are configured. The configuration profile in permanent storage can be created via
the web user interface or telnet user interface, or other management protocols.
The factory default configuration can be restored either by pushing the reset button
for more than ten seconds until the power indicates LED blinking or by clicking the
Restore Default Configuration option in the Restore Settings screen.
16
3.2 IP Configuration
DHCP MODE
When the VR-3063 powers up, the onboard DHCP server will switch on. Basically,
the DHCP server issues and reserves IP addresses for LAN devices, such as your PC.
To obtain an IP address from the DCHP server, follow the steps provided below.
NOTE:
The following procedure assumes you are running Windows. However,
the general steps involved are similar for most operating systems (OS).
Check your OS support documentation for further details.
STEP 1: From the Network Connections window, open Local Area Connection (You
may also access this screen by double-clicking the Local Area Connection
icon on your taskbar). Click the Properties button.
STEP 2: Select Internet Protocol (TCP/IP) and click the Properties button.
STEP 3: Select Obtain an IP address automatically as shown below.
STEP 4: Click OK to submit these settings.
If you experience difficulty with DHCP mode, you can try static IP mode instead.
17
STATIC IP MODE
In static IP mode, you assign IP settings to your PC manually.
Follow these steps to configure your PC IP address to use subnet 192.168.1.x.
NOTE:
The following procedure assumes you are running Windows. However,
the general steps involved are similar for most operating systems (OS).
Check your OS support documentation for further details.
STEP 1: From the Network Connections window, open Local Area Connection (You
may also access this screen by double-clicking the Local Area Connection
icon on your taskbar). Click the Properties button.
STEP 2: Select Internet Protocol (TCP/IP) and click the Properties button.
STEP 3: Change the IP address to the 192.168.1.x (1