Crestron Electronics 2023288 Handheld WiFi Touch Panel User Manual Operations Guide TPMC 3X

Crestron Electronics Inc Handheld WiFi Touch Panel Operations Guide TPMC 3X

manual

Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Operations Guide
This document was prepared and written by the Technical Documentation department at: Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 1-888-CRESTRON Regulatory ComplianceTo satisfy RF exposure requirements, this device and its antenna must operate with a separation distance of at least 20 centimeters from all persons and must not be colocated or operating in conjunction with any other antenna or transmitter.Federal Communications Commission (FCC) Compliance StatementOperation is subject to the following two conditions:Industry Canada (IC) Compliance StatementThis device complies with part 15 of the FCC rules. Operation is subject to the following conditions:(1) this device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation.CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for compliance could void the user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:1. This device may not cause interferecne, and2. This device must accept any interference, including interference that may cause undesired operation of the device.Reorient or relocate the receiving antennaIncrease separation between the equipment and the receiverConnect the equipment into an outlet on a circuit different from that to which the receiver is connectedConsult the dealer or an experienced radio/TV technician for helpAs of the date of manufacture, the TPMC-3X has been tested and found to comply with specifications for CE marking and standards per EMC and Radiocommunications Compliance Labelling.For operation within the 5.15-5.25 GHz band, it is restricted to indoor use. All brand names, product names and trademarks are the property of their respective owners. ©2009 Crestron Electronics, Inc.
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Contents Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X 1 Introduction ...............................................................................................................................1 Features and Functions................................................................................................1 Applications.................................................................................................................4 Specifications ..............................................................................................................6 Physical Description....................................................................................................8 Setup ........................................................................................................................................12 Identity Code .............................................................................................................12 Battery Installation ....................................................................................................12 Power.........................................................................................................................13 Battery Calibration ....................................................................................................14 Configuring the Touchpanel......................................................................................15 General Use and Safety .............................................................................................28 Recommended Cleaning............................................................................................28 Programming Software............................................................................................................29 Earliest Version Software Requirements for the PC .................................................29 Programming with Crestron SystemBuilder.............................................................. 29 Programming with SIMPL Windows ........................................................................29 Programming with VisionTools Pro-e....................................................................... 31 Embedded Applications.............................................................................................35 Example Program...................................................................................................... 36 Uploading and Upgrading........................................................................................................ 37 Establishing Communication..................................................................................... 37 Programs, Projects and Firmware.............................................................................. 38 Program Checks ........................................................................................................38 Problem Solving ...................................................................................................................... 40 Troubleshooting......................................................................................................... 40 Reference Documents................................................................................................41 Further Inquiries ........................................................................................................ 42 Future Updates ..........................................................................................................42 Software License Agreement...................................................................................................43 Return and Warranty Policies .................................................................................................. 46 Merchandise Returns / Repair Service ......................................................................46 CRESTRON Limited Warranty.................................................................................46 Operations Guide – DOC. 6789C Contents • i
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Introduction Simply stated, the TPMC-3X Handheld Wifi Touchpanel from Crestron® delivers the best remote control available for home theater and AV presentation, marrying style and ergonomics with the ultimate in performance and ease of customization. Its sleek form factor is easy to hold, with large tactile pushbuttons, electroluminescent backlighting and a fully customizable video touchscreen to provide a wireless control solution that is both intuitive and fun to use. Features and Functions • Sleek and ergonomic handheld design • Stylish tabletop docking station • Elegant gloss black finish • Instant-Waking™ behavior with tilt sensor • Works like an IR remote - with all the benefits of 2-way RF • High performance 802.11a/b/g Wi-Fi wireless communications • 50 feet (~15 meters) omnidirectional RF range indoors* • Supports roaming between multiple Wi-Fi access points • Long lasting lithium polymer rechargeable battery pack • Widely spaced tactile pushbuttons • White EL backlit button text • 2.8” (72 mm) active matrix color touchscreen display • High display brightness and contrast • Wide 150 degree viewing angle • 16-bit Isys i/O® graphics • 240 x 320 resolution • Dynamic graphics and text capability • Synapse™ image rendering algorithm • DNav dynamic menu objects • Windows® SideShow® enabled • Wireless video from network cameras and servers • WAV file audio feedback • Programmable via SystemBuilder™ and Adagio® Composer software * Range is subject to environmental conditions. Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 1
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X The Ultimate Handheld Remote Gone are the limitations of previous generation remotes and the frustration of using them. The TPMC-3X offers seamless interaction with AV and environmental systems, providing true feedback of all you settings and displaying metadata information for all your digital media. Whether watching TV, choosing a movie or music title, adjusting room temperature and lighting, checking the security system or even monitoring live video right on the built-in touchscreen, the TPMC-3X affords a user experience like no other handheld remote. Wi-Fi Performance – Redefined! Crestron has redefined Wi-Fi wireless performance with the TPMC-3X, achieving a remarkable 50 feet (~15 meters) omnidirectional coverage indoors (subject to environmental conditions), providing exceptional freedom of movement without line-of-sight or even having to be in the same room. The TPMC-3X also supports roaming* among multiple access points for extended coverage. The choice of 802.11a,b and g protocols affords reliable, high speed 2-way wireless performance in virtually any RF environment. A network of one or more TPMC-3Xs can be set up in minutes using a Crestron CEN-WAP-ABG-1G or CEN-WAP-ABG-CM Wireless Access Point (both sold separately). * For more information about roaming, please contact Crestron customer support. Instant-Waking™ To ensure the most transparent user experience possible, the TPMC-3X has been engineered to wake instantly at the press of a button, touch of the touchscreen or by simply tilting the remote upright. Button presses are sent immediately just like an IR remote but with none of IR’s limitations. So spontaneous actions like muting the audio, pausing the video or changing the channel can be executed on the fly with just a single button press. Extended Battery Life Instant waking also allows the TPMC-3X to be put to sleep within seconds of putting it down, helping to extend its battery life for several days of typical usage on a single charge. Even under continuous use at full brightness, the TPMC-3X lasts an incredible five hours. Its fast charging, field replaceable lithium polymer battery pack delivers optimum power in a very small, lightweight package. Tactile Pushbuttons with Backlit Text A complement of 27 tactile pushbuttons makes for a very intuitive user interface, providing easy access to everything needed for watching TV and movies, listening to music and controlling the entire room. Large, widely spaced buttons accommodate hands and fingers of all sizes, minimizing the chance of an unintended button press. Backlit button text affords excellent legibility for use in a darkened room. The pushbuttons are comprised of 17 buttons designated for the most common functions, a 5-way navigation pad, three context assignable “hard keys” beneath the touchscreen, a thumb operated “More” button for advancing through the available touchscreen pages and a system power button. Every button on the TPMC-3X is fully programmable to allow precisely the control desired, whether simply adjusting audio volume and flipping through channels, controlling a DVR or DVD player, navigating onscreen setup menus or operating a pan/tilt camera. 2 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Handheld Touchpanel Control Custom touchpanel versatility is afforded through a brilliant 2.8” (72 mm) active matrix touchscreen displaying stunning 16-bit color graphics and video. Dynamic graphics and text capability enable the display of all kinds of useful data and alluring eye candy, from channel preset icons, to room temperature and lighting levels, to photos and video, to digital media playlists complete with metadata and cover art. Crestron exclusive DNav and Synapse™ technologies enable system programmers to produce amazing graphics faster and easier, using advanced dynamic control menus and 3D effects. Full motion animations, multimode objects, PNG translucency, transition effects and streaming video enhance the palette for creating GUIs that are both eye catching and easy to use. Support for Windows® SideShow® gives the TPMC-3X access to all kinds of PC and Web-based content such as news feeds, sports scores, stock tickers, weather alerts, media guides, appointment notifications and email messages all through a simple network connection to a Windows® computer. Wireless Video Its built-in streaming video player makes it possible to monitor a security camera or preview a DVD or television channel, right on the touchscreen display. Native support for MJPEG streaming allows the TPMC-3X to display live video from a variety of Web cameras and servers including the Crestron CEN-NVS100 Network Video Streamer (sold separately). Audio Feedback Customized WAV files can be loaded on the TPMC-3X to add dimension to its touchscreen graphics using personalized sounds, button feedback and voice prompts. TableTop Docking Station/Charger The TPMC-3X makes an elegant statement in any room, especially when placed on its stylish docking station/charger (model TPMC-3X-DS, included). When docked, the touchpanel sits at the ready, able to be used as a stationary tabletop controller while charging. The docking hook incorporates a magnetic catch, ensuring secure attachment while docked and an effortless transition between docked and handheld use. The sleek, low profile base is weighted for excellent stability on any flat surface. An optional wall mount docking station is also available (model TPMC-3X-DSW, sold separately). Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 3
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X Applications The following diagram illustrates a basic configuration that connects a TPMC-3X WiFi touchpanel to a control system via a wireless access point (WAP). TPMC-3X in a Simple Network The distance between the TPMC-3X and the CEN-WAP-ABG-1G (or CEN-WAP-ABG-CM) should not exceed 50 feet (~15 meters). 4 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel The following diagram presents a more complex configuration. In this scenario, the WAP is connected to a port on the control system’s C2ENET-2 card. The other port is connected to the corporate LAN. The card’s internal firewall controls data flow, thus isolating the two subnets. NOTE: When using a dual-port Ethernet card, Ports A & B must be different subnets (e.g., Port A = 128.x.x.x; Port B = 192.x.x.x). For additional information on setting up and understanding an Ethernet network, refer to the latest version of the Crestron e-Control Reference Guide (Doc. 6052). TPMC-3X with Multiple Networks Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 5
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X Specifications Specifications for the TPMC-3X are listed in the following table. TPMC-3X Specifications SPECIFICATION DETAILS Touchscreen Display Display Type Transflective TFT active matrix color LCD Size 2.8 inch (72 mm) diagonal Aspect Ratio 3:4 QVGA (portrait orientation) Resolution 240 x 320 pixels Brightness 350 nits typical Contrast 500:1 typical Color Depth 16-bit, 64k colors Viewing Angle ±75º horizontal, +75º/-55º vertical Illumination LED backlit Touchscreen Resistive membrane Memory SDRAM 128 MB Flash 256 MB Maximum Project Size 24 MB Graphic Engine Isys i/O® engine, 16-bit non-palette graphics; 65,536 colors; Synapse™ image rendering algorithm; multi-mode objects; DNav dynamic menu objects; dynamic graphics and text; Windows® SideShow® support; PNG translucency; full motion (60 fps) animation; transition effects Embedded PC Applications1 Crestron MJPEG Viewer RF Wireless RF Transceiver IEEE 802.11a/b/g Wi-Fi, 5.8 or 2.4 GHz 2-way RF, static IP or dynamic IP via DHCP, 64 and 128-bit WEP encryption, WPA and WPA2-PSK with TKIP and AES Range 50 feet (~15 meters), subject to environmental conditions, supports roaming among multiple access points Gateway Requires a CEN-WAP-ABG or similar 802.11a/b/g wireless access point and Ethernet enabled Crestron 2-Series control system (all sold separately) Video Streaming Formats MJPEG via Crestron MJPEG Viewer, with support for Crestron CEN-NVS100 Network Video Streamer (sold separately) Audio Hardware Features Built-in speaker Audio Feedback (WAV) 8 and 16-bit PCM, mono & stereo, 8-44.1kHz sampling rates (Continued on following page) 6 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel TPMC-3X Specifications (Continued) SPECIFICATION DETAILS Tilt Sensor Wakes touchpanel within 0.5 seconds when unit’s physical orientation is moved from horizontal to vertical Battery Battery Type Lithium polymer, 3.7 Volt, 1000 mAh (included) Usage per Charge 5 hours continuous at full brightness Charging Time 2 hours Cycle Life >300 cycles (80% capacity) Power Requirements TPMC-3X-DS Docking Station/Charger (included) 1.5 Amps @ 12 Volts DC Power Supply (included) 0.6 Amps @ 100-240 Volts AC, 50-60 Hz Default IP ID 03 Minimum 2-Series Control System Update File2, 3 Version 3.155.1240 or later Environmental Temperature 32º to 104º F (0º to 40º C) Humidity 10% to 90% RH (non-condensing) Heat Dissipation 5 BTU/Hr Enclosure Construction Plastic, integral docking station port Dimensions Height 1.04 in (27 mm) 6.34 in (161 mm) docked Width 2.55 in (65 mm) 4.58 in (117 mm) docked Depth 7.94 in (202 mm) 6.30 in (160 mm) docked Weight 7 oz (187 g) Included Accessories Power Supply Input: 100-240 VAC 0.6A 50/60 Hz, Output: 12 Volt DC, 1.5A TPMC-3X-BTP Internal Battery Pack TPMC-3X-DS Docking Station/Charger Available Accessories CEN-WAP-ABG-1G 802.11a/b/g Wireless Access Point, Wall Mount CEN-WAP-ABG-CM 802.11a/b/g Wireless Access Point, Ceiling Mount TPMC-3X-DSW Wall Mount Docking Station/Charger 1. Refer to website or contact Crestron for a current list of embedded applications. To ensure reliable performance, new applications are available only from Crestron through firmware updates. 2. The latest software versions can be obtained from the Crestron website. Refer to the NOTE following these footnotes. 3. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product Catalog for a complete list of 2-Series control systems. Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 7
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X NOTE: Crestron software and any files on the website are for authorized Crestron dealers and Crestron Authorized Independent Programmers (CAIP) only. New users may be required to register to obtain access to certain areas of the site (including the FTP site). Battery must be recycled. Deliver the battery to an appropriate recycling facility. Physical Description This section provides information on the connections, controls and indicators available on your TPMC-3X. TPMC-3X Physical View 8 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel TPMC-3X Overall Dimensions (Front and Side Views) 2.64 in(67 mm)2.07 in(53 mm)2.55 in(65 mm)23178945651.04 in(27 mm)7.94 in(202 mm) Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 9
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X TPMC-3X-DS Docking Station/Charger Dimensions (Front, Side, Rear and Bottom Views) 5.88 in(150 mm)4.58 in(117 mm)4.26 in(109 mm)FROM (included) DC POWER PACK 10 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Connectors, Controls & Indicators # CONNECTORS1, CONTROLS & INDICATORS DESCRIPTION 1 Power (top) (1) Programmable pushbutton, performs hardware reset if held for >10 seconds 2 Charge (1) Green LED, indicates charging status when docked 3 More (right side) (1) Programmable thumb operated side button 4 Hard Keys (3) Programmable pushbuttons below touchscreen 5 Functions (15) Programmable pushbuttons with white backlit labeling for GUIDE, HOME, LIST, MUTE, INFO, LAST, MENU, KEYPAD, EXIT and icons for Rewind, Play, Forward, Stop, Pause, Record 6 Volume (1) Programmable rocker button with white backlit volume “Raise” and “Lower” icons 7 Navigation Pad (5) Programmable pushbuttons comprising a 5-way thumbpad (4-way navigation plus “Enter”) 8 Up/Down (1) Programmable rocker button with white backlit “Up” and “Down” arrows 9 USB* (bottom) (1) Mini Type AB female (behind battery cover); USB 1.1 computer console port, cable included * USB port is for installer use only. Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 11
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X Setup Identity Code The IP ID is set within the TPMC-3X’s table using Crestron Toolbox™. For information on setting an IP table, refer to the Crestron Toolbox help file. The IP IDs of multiple TPMC-3X devices in the same system must be unique. When setting the IP ID, consider the following: • The IP ID of each unit must match an IP ID specified in the SIMPL™ Windows program. • Each device using IP to communicate with a control system must have a unique IP ID. Battery Installation Perform the following procedure to install the TPMC-3X-BTP battery pack in a TPMC-3X touchpanel: 1. Place the touchpanel screen side down on a clean, soft surface. 2. Remove the battery compartment cover on the rear of the touchpanel. 3. Carefully connect the multi-pin connector of the TPMC-3X-BTP with the corresponding connector inside the battery compartment. The pin side of the connector should be facing upward (toward the rear of the touchpanel). Red wires should be above black wires (toward the top of the touchpanel). Ensure the connector is fully seated. 4. Place the TPMC-3X-BTP in the battery compartment, oriented so the wires for the multi-pin connector are on the bottom. Refer to the photo on the following page. 12 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel TPMC-3X-BTP in Battery Compartment of TPMC-3X 5. Re-attach the battery compartment cover. Power To charge its internal battery pack, the TPMC-3X must be placed on the included TPMC-3X-DS docking station/charger. Connect the included power pack to the TPMC-3X-DS docking station/charger. NOTE: Before using the TPMC-3X for the first time, charge its internal battery for at least two hours by placing on the TPMC-3X-DS docking station/charger. The green LED on the front of the TPMC-3X will blink while the battery is charging. It takes the TPMC-3X about two hours to recharge while in use. A fully charged battery can provide up to five hours of use at the full screen brightness setting. The TPMC-3X has a removable battery pack. With a properly maintained battery, the design should retain 80% of its original capacity at 300 full charge and discharge cycles. You may choose to replace your battery when it no longer holds sufficient charge to meet your needs. NOTE: When not using the TPMC-3X, store the unit on its docking station/charger. NOTE: The TPMC-3X can become unresponsive when battery strength is low. Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 13
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X Battery Calibration For optimum performance after shipping or any time the unit’s power has been off for an extended period of time, Crestron recommends the following procedure be performed: 1. Place the unit on its docking station/charger and connect AC power. 2. Allow the unit to charge completely. (The green LED should be steady on for 15 minutes.) 3. Remove panel from the docking station/charger. 4. From the main setup screen, touch Diagnostics, then touch Battery Diags to go to the Battery Diagnostics screen. Touch Recondition Battery, then touch YES, Recondition Battery to confirm. (Refer to “Configuring the Touchpanel” which starts on page 15.) 5. Wait for the unit to shut off. This takes approximately five hours. Leave the unit off the dock the entire time. During this operation, the Battery Reconditioning screen shown on page 25 will be displayed until the unit shuts off. 6. Place the unit back on the docking station and allow it to charge completely. 7. Unit is now ready for normal operation. 14 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Configuring the Touchpanel When power is applied to the unit for the first time, the following screen appears. Initial Opening Screen Touch the screen to display the following TPMC-3X setup screen. Setup Screen The setup screen enables basic configuration procedures prior to regular operation of the touchpanel. NOTE: During regular operation of the touchpanel, there are three ways to activate the setup functions: 1. Place a button on the project main page and assign the reserved join number (17242) that activates setup. 2. Press hard keys 1, 2, 3, and 4 in sequence twice (i.e. press 1, 2, 3, 4, 1, 2, 3, 4) within a five second period. For hard key locations, refer to “Pushbutton Programming” on page 34. 3. If the system bar is visible at the top of the display, you can also access the setup screen by touching the Crestron swirl logo in the upper left corner. Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 15
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X Indicators The top of the setup screen contains the system bar, which includes bar graph indicators for battery strength and Wi-Fi signal strength. Panel Setup Options These setup options control the basic operation of the TPMC-3X. WiFi Setup Touch WiFi Setup to display information about your WiFi Signal Strength, WAP Connection, Control Connection, MAC address, IP Address and to gain access to tie IP Config, WiFi Access Point, CtrlSys IP Address and Performance Options screens. Touch Back to return to the main setup screen. WiFi Setup Screen NOTE: It may take 5-10 seconds for the IP address to show once the WAP Connection indicator has turned green. When you enter the screens for WiFi Access Point, CntrlSystem IP Address and IP Config, you will find a keyboard application at the bottom of each screen. The keyboard uses the navigation pad (up, down, left and right) to select a character to type. The center button on the navigation pad will type the selected character. On-screen Keyboard There are different characters in each row. You can move between rows using the up/down buttons and move within a row using the left/right buttons. There are a few “shortcut” keys: The top six hard keys are mapped according to the legend at the bottom of the screen (BSpc, Tab>>, Delete, OK, <<Tab and Cancel). The volume up/down and ▲/▼ keys on either side of the navigation pad also have some shortcuts to help navigate around text and list boxes. The volume up/down 16 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel buttons act as the up and down arrow keys (use to select items in a list box). The ▲ and ▼ buttons can be used to move the cursor within a text string. WiFi Access Point From the WiFi Setup screen, touch WiFi Access Point to display the Wireless Information screen, which allows you to set up the parameters used to communicate with the control system via a wireless access point (WAP). Crestron recommends using a dedicated CEN-WAP-ABG-1G or CEN-WAP-ABG-CM (both sold separately) for each TPMC-3X in the system. Wireless Information Screen A list of available access points in shown. Use the volume up/down buttons to scroll through the list. Select the access point and touch Edit to configure. With DHCP enabled, simply enter your Network key. Touch the appropriate hard key for Tab>> or <<Tab to navigate editable fields. Touch the appropriate hard key for OK to save settings or for Cancel to exit without saving. Wireless Information Editing Screen Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 17
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X From the main Wireless Information screen, touch Advanced to access the Advanced Wireless Information screen. Advanced Wireless Information Screen This screen allows you to Edit/Delete Preferred Access Points, View WiFi Connection Log… and also to view << IP Info and WiFi Info >>. CntrlSystem IP Address From the WiFi Setup screen, touch CntrlSystem IP Address to display the Control System Information screen, which allows you to Enable Autodiscovery and Use Hostname Lookup as well as enter the IP Address, Port and IP ID. Touch the appropriate hard key for Tab>> or <<Tab to navigate editable fields. Touch the appropriate hard key for OK to save settings or for Cancel to exit without saving. NOTE: The control system connection may not be made until you exit setup. Control System Information Screen 18 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel IP Config From the WiFi Setup screen, touch IP Config to display the IP Settings screen. You can select USE DHCP to automatically assign an IP address or you can select USE STATIC, which allows you to manually enter an IP Address, Subnet Mask and Gateway. The TPMC-3X ships with DHCP enabled by default. IP Settings Screen If you are using a static IP address, touch DNS Servers to enter the DNS Servers screen. Here, you can enter a specific Main DNS, Alternate DNS, Main WINS and Alternate WINS. Touch IP Settings to return to the IP Settings screen. Touch the appropriate hard key for Tab>> or <<Tab to navigate editable fields. Touch the appropriate hard key for OK to save settings or for Cancel to exit without saving. DNS Servers Screen Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 19
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X Performance Options From the WiFi Setup screen, touch Performance Options to display the Performance Options screen, where you can select High Performance Mode or Extended Battery Life Mode. Performance Options Screen Audio Setup Touch Audio Setup to display the Audio Settings screen, with controls for Master Volume and Mute as well as buttons providing access to the Key Click Settings and Wav Settings screens. Touch Back to return to the main setup screen. Audio Settings Screen 20 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Key Click Settings Touch Key Click Settings to enter the Key Click Settings screen, which has controls for Key Click Volume and Mute, as well as controls to turn the key click sound that occurs when the panel is docked on or off. Touch Back to return to the Audio Settings screen. Key Click Settings Screen Wav Settings Touch Wav Settings to enter the Wav Settings screen, which has controls for Wav Volume and Mute as well as a Play Test Wav button. Touch Back to return to the Audio Settings screen. Wav Settings Screen Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 21
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X Standby Setup Touch Standby Setup to enter the Standby Timeouts screen, which has controls for adjusting standby timeout when the TPMC-3X is docked and undocked, as well as a Power Off timeout when the touchpanel is undocked. Touch Back to return to the main setup screen. Standby Timeouts Screen Diagnostics Touch Diagnostics to enter the Diagnostics screen. This screen will display Total RAM, Free RAM and provide buttons for access to other screens, such as Keypad Test, Touch Test, WiFi Diags, Battery Diags, Tilt Test and Test Mic. Touch Back to return to the main setup screen. Diagnostics Screen 22 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Keypad Test Touch Keypad Test to view the Keypad Test Screen. Pressing the corresponding button on the TPMC-3X will cause its likeness on the screen to light up. Touch Back to return to the Diagnostics screen. Keypad Test Screen Touch Test From the Diagnostics screen, the Touch Test button takes you to a screen for calibrating the TPMC-3X touchscreen. Touch Calibrate to begin screen calibration. The calibration screen will show a crosshair in the center. Touch the crosshair and it will move to another location on the screen. Continue to touch the crosshair as it appears at each new location. When the process is finished, a ”Calibration Complete” message will appear. Touch the screen to return to the Touch Test screen. Then touch Return to go back to the Diagnostics screen. Touch Test Screen Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 23
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X WiFi Diags From the Diagnostics screen, touch WiFi Diags to enter the WiFi Diagnostics screen, which displays SSID, BSSID, RSSI, Signal Strength, MAC Connection and IP Addr and has indicators for WAP Connection and Control Connection. Touch Back to return to the Diagnostics screen. WiFi Diagnostics Screen Battery Diags From the Diagnostics screen, touch Battery Diags to enter the Battery Diagnostics screen. This screen displays the battery’s state (e.g. charging), level (in percent), amount of current remaining and amount of voltage remaining. In addition, it contains controls to Reset Battery Gauge and Recondition Battery. Touch Back to return to the Diagnostics screen. NOTE: The field at the bottom of the screen is to be used when under the supervision of a Crestron technical support representative during telephone support. Battery Diagnostics Screen 24 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Touch Reset Battery Gauge to recalibrate the battery gauge. The Confirm Reset screen will appear. Touch YES, Reset Gauge to reset the gauge or touch Back to return to the Battery Diagnostics screen. NOTE: The gauge should be reset after any battery replacement. Confirm Reset Screen Touch Recondition Battery to drain and recondition the TPMC-3X’s battery. The Confirm Recondition screen will appear. Confirm Recondition Screen Touch YES, Recondition Battery to start the process. The Battery Reconditioning screen will appear. Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 25
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X Battery Reconditioning Screen Tilt Test From the Diagnostics screen, touch Tilt Test to enter the Tilt Sensor Test screen. The text in the box should change from Flat to Tilt when the TPMC-3X is held upright and from Tilt to Flat when it is placed flat, for example on a desk. This screen also contains Tilt Wakes Panel controls, which determine whether tilting the panel upright when power is off will turn power on and wake the panel. NOTE: When the panel is in a standby condition (where just the display is off as opposed to power being off) tilting it upright will always wake the panel, regardless of the Tilt Wakes Panel selection. Touch Back to return to the Diagnostics screen. Tilt Sensor Test Screen Test Mic Touch Test Mic to start a microphone test. The panel will record audio from the built-in microphone for five seconds, then play back the recording. 26 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel System Msgs Enabled From the main setup screen, touch System Msgs Enabled to permit display of system messages. About From the main setup screen, touch About to display a screen that shows software and OS version information. Touch OK to remove the About screen. Brightness Options These setup options control the appearance of the TPMC-3X. LCD Settings From the main setup screen, touch LCD Settings to enter the Display Settings screen, with controls for screen brightness when the TPMC-3X is docked and when it is undocked. Lower brightness settings extend battery life. This screen also allows you to turn the Hardkey Wakes LCD option On or Off. When On, pressing a hard key or tilting the panel will turn on the LCD display if the display is off. Touch Back to return to the main setup screen. Display Settings Screen Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 27
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X Keypad Settings From the main setup screen, touch Keypad Settings to enter the Keypad Settings screen, with controls for keypad brightness when the TPMC-3X is docked and when it is undocked. Lower brightness settings extend battery life. This screen also provides a Keypad Test button, which is the same as the one described earlier. Refer to “Diagnostics” which starts on page 22. Touch Back to return to the main setup screen. Keypad Settings Screen Save & Exit From the main setup screen, touch Save & Exit to save any setup changes you have made and exit to normal operation mode. General Use and Safety WARNING: To avoid possible damage to the unit, do not use the touchpanel in the rain or expose to unnecessary moisture. Recommended Cleaning Keep the surface of the touchscreen free of dirt, dust or other materials that could degrade optical properties. Long-term contact with abrasive materials can scratch the surface, which may detrimentally affect image quality. For best cleaning results, use a clean, damp, non-abrasive cloth with any commercially available non-ammonia glass cleaner. Bezels may not provide a complete watertight seal. Therefore, apply cleaning solution to the cloth rather than the surface of the touchscreen. Wipe touchscreen clean and avoid getting moisture beneath the bezels. 28 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Programming Software Have a question or comment about Crestron software? Answers to frequently asked questions (FAQs) can be viewed in the Online Help section of the Crestron website. To post a question or view questions you have submitted to Crestron’s True Blue Support, log in at http://support.crestron.com. First-time users will need to establish a user account. Earliest Version Software Requirements for the PC NOTE: Crestron recommends that you use the latest software to take advantage of the most recently released features. The latest software is available from the Crestron website. Crestron has developed an assortment of Windows-based software tools to develop a controlled system. For the minimum recommended software versions, visit the Version Tracker page of the Crestron website (www.crestron.com/versiontracker). Programming with Crestron SystemBuilder Crestron SystemBuilder is the easiest method of programming but does not offer as much flexibility as SIMPL Windows. For additional details, download SystemBuilder from the Crestron website and examine the extensive help file. Programming with SIMPL Windows NOTE: While SIMPL Windows can be used to program the TPMC-3X, it is recommended to use SystemBuilder for configuring a system. SIMPL Windows is Crestron’s premier software for programming Crestron control systems. It is organized into two separate but equally important “Managers”. Configuration Manager Configuration Manager is the view where programmers “build” a Crestron control system by selecting hardware from the Device Library. 1. To incorporate the TPMC-3X into the system, drag the TPMC-3X from the Touchpanels | Touchpanels (Ethernet folder of the Device Library and drop it in the System Views. Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 29
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X Locating the TPMC-3X in the Device Library 2. The system tree of the control system displays the device in the appropriate slot with an IP ID as shown in the following illustration. C2Net Device, Slot 8 3. Additional TPMC-3X devices are assigned different IP ID numbers as they are added. 4. If necessary, double click a device to open the “Device Settings” window and change the IP ID, as shown in the following figure. 30 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel “Device Settings: Crestron TPMC-3X” Window 5. The ID code specified in the SIMPL Windows program must match the IP ID of each unit. Program Manager Program Manager is the view where programmers “program” a Crestron control system by assigning signals to symbols. The symbol can be viewed by double clicking on the icon or dragging it into Detail View. Each signal in the symbol is described in the SIMPL Windows help file (F1). Programming with VisionTools Pro-e Touchpanel screens should be created in VisionTools® Pro-e (VT Pro-e) to allow accessing the embedded applications, switching of source signals to desired outputs as well as selection of the system mode. There are no special programming requirements to use the functions of the TPMC-3X in a room control system. Multi-Mode Objects Multi-mode objects offer high-performance programming! The single most advanced VT Pro-e high performance programming technique involving the TPMC-3X is the concept of multi-mode objects. A multi-mode object (i.e. button, legend, etc.) is an object drawn on a VT Pro-e page that can have one or more active and inactive visible settings (modes). For examples, refer to www.crestron.com/exampleprograms and search for multi-mode object examples. This file contains the VT Pro-e touchpanel files and SIMPL Windows files that illustrate the high-performance capabilities of multi-mode objects. WAV File Audio Messages The TPMC-3X touchpanels are capable of playing audio messages as system prompts and responses. These files are recorded as WAV files on a PC using an audio utility such as Sound Recorder that is packaged with Microsoft Windows 95/98/Me/XP/NT/2000/Vista/7™. Files from other sources may also be converted to an acceptable format by using this or a similar utility. Many other audio utilities are available commercially or as shareware. The TPMC-3X touchpanels only accept the following WAV file formats: PCM, 8 and 16 bit, 8 – 44.1kHz, mono and stereo. For more information about how to use Sound Recorder, refer to its User’s Guide and extensive help information provided with the software. Also refer to the help file Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 31
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X in VT Pro-e to learn how to use its audio tool, Sound Manager, to attach WAV files to a touchpanel project. Pre-recorded WAV files for voice prompts and responses are available from Crestron. These files can be stored into and programmed for use in the touchpanel directly or may be edited with the Sound Recorder. For example, the individual files can be combined to create custom messages. NOTE: Touchpanel WAV files can be obtained from the Wave LC Library of the Crestron FTP site. Bit Depth and File Size A balance of performance and quality can be achieved by using VT Pro-e to configure the size of graphics in a project. Read this section to learn about bit depth and how to maximize the quality and performance of a TPMC-3X project. Bit depth refers to the number of memory bits used to store color data for each pixel in a raster image. A touchpanel raster image consists of a rectangular grid of picture elements (pixels). Each pixel uses the same amount of memory to store its color data. The amount of memory is called the bit depth of the image. Greater bit depths are required to represent finer gradations of color. Increasing bit depth necessarily increases file size. A black and white drawing requires only one bit per pixel to store all the available color information. Using a 32-bit per pixel bit depth for a black and white image increases the file size 32 times without adding anything to the black and white image quality. In an 8-bit per pixel system, the associated 8-bits of video memory for every screen pixel contain a value referring to a location in an 8-bit color table. In this way any one of the specific 256 color table locations is assigned to a pixel. A 16-bit highcolor system is considered sufficient to provide life-like colors. It is encoded using 5-bits to represent red, 5-bits to represent blue and (since the human eye is more sensitive to the color green) 6-bits to represent 64 levels of green. These can therefore be combined to provide 65,536 mixed colors (32 x 32 x 64 = 65,536). In a 24-bit graphics display, the video memory allocates 24 bits for each pixel on the screen enabling each pixel to take on any one of a possible 16.7 million colors. Each 24-bit value is composed of 8-bits for red, 8-bits for green and 8-bits for blue. These triplets of 8-bit values are also referred to as the red, green and blue color planes. A 24-bit image is actually composed of three component images which combine to create the truecolor picture. The reason this is called truecolor is that this is near the maximum number of colors the human eye is able to detect. Truecolor images are sometimes represented by a 32-bit value. The extra 8-bits do not enhance the precision of the color representation but act as an alpha channel that represents pixel translucence. 32-bit truecolor has become popular on the computer desktop to provide effects such as translucent windows, fading menus and shadows. In graphics intensive applications such as touchpanels, raising or lowering the color depth of the displayed graphics can achieve a balance of performance and quality. Lower color depths do not require as much frame buffer memory or display bandwidth, allowing them to be generated and displayed more quickly. Increasing color depth results in higher color quality at the expense of display speed and responsiveness. By using mostly 8-bit or 16-bit graphics and holding 32-bit graphics to a minimum (e.g. for a family photo, etc.), you can create a sophisticated project that will fit in the memory space provided and have the touchpanel remain very responsive. 32 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Relationship of Bits to Colors NUMBER OF BITS NUMBER OF COLORS 1 bit Black and White 2 bits 4 Colors 4 bits 16 Colors 8 bits 256 Colors 16 bits 65,536 Colors (Highcolor) 24 bits 16.7 million Colors (Truecolor) 32 bits 16.7 million Colors plus Transparency When creating a VT Pro-e project you can elect to compress and reduce the image size in the “Page Properties” window for the entire page and/or perform the same function of reducing the image size using the “Image Properties” window. A reduction in image size will save a considerable amount of memory space for your project. In VT Pro-e, the Compress checkbox permits the image to be compressed when compiling. The 16 Bits checkbox converts a 24-bit or 32-bit image to 16 bits. This conversion to a 16-bit image may cause the loss of some subtle shading. To compensate for this, use the dithering to simulate the original shading. Check your image with each of the available dithering types to determine which will deliver the best quality image. Dithering type selection can be accessed from the “Page Properties” or “Image Properties” windows in VT-Pro-e. Refer to the following illustrations. VT Pro-e “Page Properties” Window – Bit Depth Selection VT Pro-e “Image Properties” Window – Bit Depth Selection Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 33
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X Pushbutton Programming The buttons can be programmed to access any frequently used command. Refer to the following illustration for their default join numbers. A description for each button signal is described in the SIMPL Windows help file (F1). Pushbutton Layout and Join Number Assignment 22 232019181716151413 1211109876543212521242826 2729 MultiByte International Characters Most languages use a single byte of eight bits to represent a character, e.g. English, French, German, Hebrew, Russian, Thai, etc. Multibyte character fonts require more than the usual eight bits to specify a character. This occurs when a language has more than 256 characters (28) in a font. For example, Chinese fonts contain several thousand characters. Other multibyte languages include Japanese and Korean. There are two separate applications with multibyte characters – static text on buttons and indirect text on buttons. No Isys touchpanel firmware changes are required in either case. Indirect text on a button is entered in VT Pro-e and the actual string to be displayed is entered in SIMPL Windows. As of this publication date only completely single byte or completely multibyte strings may be entered or they will not be compiled correctly in SIMPL Windows. In other words, you cannot enter Chinese characters interspersed with numbers. You can enter Chinese characters or numbers in separate strings or you can pad each number with “\x00” to make it multibyte and then combine it with Chinese characters in the same string. 34 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Of course you can always use the workaround of showing a graphic that displays the string but it is not dynamic. To compile and use multibyte characters it is essential that the operating system understand the language. Windows XP, Vista and 7 are available in many international languages and add-on software is available for other versions of Windows. Embedded Applications The following third-party or in-house applications are embedded in a VT Pro-e TPMC-3X project. (Refer to illustration below.) • MJPEG Viewer NOTE: MJPEG Viewer can be used with Crestron’s CEN-NVS100 Network Video Streamer (sold separately). The embedded applications have the following features: • All embedded applications listed in the VT Pro-e ProjectView workspace are created by default for a new TPMC-3X project. • All applications are created at project-level – one instance per project. • The static position and size of each application can be viewed from any page. • Four analog joins can be assigned to each application to dynamically change position and size. • One digital feedback join or one analog join can be assigned to dynamically show/hide an application. Embedded Applications in ProjectView The “Embedded Application Property” window permits a choice of positions on the screen, assignment of an analog touch join type and number, and a show/hide join number. Edit the Default Position and Size in the “Embedded Application Property” window to point to your new location. Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 35
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X “Embedded Application Property” Window Example Program An example program for the TPMC-3X is available from the Crestron website (www.crestron.com/exampleprograms). 36 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Uploading and Upgrading The installer should use the latest programming software and ensure that each device contains the latest firmware to take advantage of the most recently released features. However, before attempting to upload or upgrade it is necessary to establish communication. Once communication has been established, files (for example, programs, projects or firmware) can be transferred to the control system (and/or device). Finally, program checks can be performed (such as changing the device ID or creating an IP table) to ensure proper functioning. NOTE: Upgrades should be performed only by the installer. Establishing Communication NOTE: For PCs running Windows 2000 or XP, ActiveSync 4.5 or later is required for Toolbox to communicate with the TPMC-3X via USB to upload firmware and display lists. Download and install ActiveSync from the Microsoft website (www.microsoft.com/windowsmobile/en-us/help/synchronize/device-synch.mspx). PCs running Windows Vista or 7™ require Windows Mobile Device Center™ for communication with Toolbox. Download and install Windows Mobile Device Center (WMDC) from the Microsoft website (www.microsoft.com/windowsmobile/devicecenter.mspx). Use Crestron Toolbox for communicating with the TPMC-3X; refer to the Crestron Toolbox help file for details. There are two methods of communication. Wi-Fi NOTE: Required for operation with a Crestron control system. Wi-Fi Communication Wi-FiPC RunningCrestron Toolbox TPMC-3X The TPMC-3X connects to PC via Wi-Fi: 1. Establish wireless communication between TPMC-3X and PC via the CEN-WAP-ABG-1G or CEN-WAP-ABG-CM. 2. The TPMC-3X has DHCP enabled by default. If you wish to use a static IP address, disable DHCP (refer to “IP Config” on page 19) and enter the IP address, IP mask and default router of the TPMC-3X via Crestron Toolbox (Functions | Ethernet Addressing). 3. Confirm Ethernet connection between TPMC-3X and PC by using the pencil tool in Crestron Toolbox (Alt + D), clicking TCP, entering the IP address (as shown on the TPMC-3X’s main Wi-Fi Setup screen), then clicking OK. 4. Use the Address Book in Crestron Toolbox to create an entry for the TPMC-3X with the TPMC-3X’s TCP/IP communication parameters. Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 37
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X 5. Display the “System Info” window (click the icon) and select the TPMC-3X entry. USB USB Communication USBPC RunningCrestron Toolbox TPMC-3X The USB port on the TPMC-3X connects to the USB port on the PC: 1. Use the included USB cable to connect the TPMC-3X to a PC running the Crestron Toolbox. 2. Open the “System Info” window; click the “Enter an address …” icon (pencil) to display the “Edit Address” window. 3. Select USB as the connection type, and select “TPMC-3X” from the Device Type drop down list (click OK when the “Warning” notice appears). Programs, Projects and Firmware Program, project or firmware files may be distributed from programmers to installers or from Crestron to dealers. Firmware upgrades are available from the Crestron website as new features are developed after product releases. One has the option to upload programs and projects via the programming software or to upload and upgrade via the Crestron Toolbox. For details on uploading and upgrading, refer to the SIMPL Windows help file, VT Pro-e help file or the Crestron Toolbox help file. SIMPL Windows If a SIMPL Windows program is provided, it can be uploaded to the control system using SIMPL Windows or Crestron Toolbox. VisionTools Pro-e Upload the VT Pro-e file to the touchpanel using VT Pro-e or Crestron Toolbox. Firmware Check the Crestron website to find the latest firmware. (New users may be required to register to obtain access to certain areas of the site, including the FTP site.) Upgrade TPMC-3X firmware via Crestron Toolbox. 1. Establish communication with the TPMC-3X and display the “System Info” window. 2. Select Functions | Firmware… to upgrade the TPMC-3X firmware. Program Checks For Ethernet connections, using Crestron Toolbox, display the “System Info window (click the icon) and select the Functions menu to display actions that can be performed on the TPMC-3X. Be sure to use Crestron Toolbox to create the TPMC-3X IP table. 1. Select Functions | IP Table Setup. 2. Add, modify or delete entries in the IP table. The TPMC-3X can have only one IP table entry. 3. A defined IP table can be saved to a file or sent to the device. 38 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Edit the control system’s IP table to include an entry for the TPMC-3X. The entry should list the TPMC-3X’s IP ID (specified on the TPMC-3X’s IP table) and the internal gateway IP address 127.0.0.1. To prevent interference with other 802.11 devices that may be operating nearby, channels should be adequately spaced when configuring your wireless network; channels 1, 6 and 11 are the only non-overlapping channels. Refer to the information supplied with the WAP for instructions concerning channel selection. Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 39
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X Problem Solving Troubleshooting The following table provides corrective action for possible trouble situations. If further assistance is required, please contact a Crestron customer service representative. TPMC-3X Troubleshooting TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION Battery was not charged or is discharged. Place the TPMC-3X on the docking station/charger and charge the battery using the provided power supply. Touchpanel does not turn on. Battery connector is not fully seated. Check to see that battery is properly connected. TPMC-3X is off or in standby mode or has no power. Verify the TPMC-3X has power and is on or in standby mode. Standby settings may need to be lengthened. No WAPs defined/selected on the TPMC-3X. Refer to “WiFi Setup” which starts on page 16 to define/select WAPs. No IP address configured/obtained on the TPMC-3X. Refer to “IP Config” on page 19 to define IP addresses. If the TPMC-3X is set up to use DHCP, you can use the “IP Config” window’s IP Address tab to verify the IP address provided. If the number is invalid for your subnet or no number is present, verify the DHCP server is working properly. Cannot upload VT Pro-e project or firmware from Toolbox via Wi-Fi. TPMC-3X is out of range or has poor access to the WAPs. The TPMC-3X is out of range of the WAP or is experiencing interference. For detailed information, refer to the latest version of the Best Practices for Installation and Setup of Crestron RF Products Reference Guide (Doc. 6689). TPMC-3X does not show feedback and/or does not control any devices. No WAPS defined/selected on the TPMC-3X. Refer to “WiFi Setup” which starts on page 16 to define/select WAPs. (Continued on following page) 40 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel TPMC-3X Troubleshooting (Continued) TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION No IP address configured/obtained on the TPMC-3X. Refer to “IP Config” on page 19 to define IP addresses. If the TPMC-3X is set up to use DHCP, you can use the “IP Config” window’s IP Address tab to verify the IP address provided. If the number is invalid for your subnet or no number is present, verify the DHCP server is working properly. Invalid control system IP address / IP ID set up on TPMC-3X. The IP address (or host name) for the control system is invalid or the IP ID does not match the one defined in the SIMPL program. Refer to “IP Config” on page 19 to define IP addresses. TPMC-3X does not show feedback and/or does not control any devices (Continued). TPMC-3X is out of range or has poor access to the WAPs. The TPMC-3X is out of range of the WAP or is experiencing interference. For detailed information, refer to the latest version of the Best Practices for Installation and Setup of Crestron RF Products Reference Guide (Doc. 6689). TPMC-3X shows unexpected or intermittent feedback and/or has intermittent device control. TPMC-3X is out of range or has poor access to the WAPs. The TPMC-3X is out of range of the WAP or is experiencing interference. For detailed information, refer to the latest version of the Best Practices for Installation and Setup of Crestron RF Products Reference Guide (Doc. 6689). TPMC-3X boots up in setup screens every time. Invalid VT Pro-e project or no VT Pro-e project is loaded. Load/reload VT Pro-e project using the Toolbox. Reference Documents The latest version of all documents mentioned within the guide can be obtained from the Crestron website (www.crestron.com/manuals). This link will provide a list of product manuals arranged in alphabetical order by model number. List of Related Reference Documents DOCUMENT TITLE Best Practices for Installation and Setup of Crestron RF Products Reference Guide Crestron e-Control Reference Guide Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 41
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X Further Inquiries If you cannot locate specific information or have questions after reviewing this guide, please take advantage of Crestron's award winning customer service team by calling Crestron at 1-888-CRESTRON [1-888-273-7876]. You can also log onto the online help section of the Crestron website (www.crestron.com/onlinehelp) to ask questions about Crestron products. First-time users will need to establish a user account to fully benefit from all available features. Future Updates As Crestron improves functions, adds new features and extends the capabilities of the TPMC-3X, additional information may be made available as manual updates. These updates are solely electronic and serve as intermediary supplements prior to the release of a complete technical documentation revision. Check the Crestron website periodically for manual update availability and its relevance. Updates are identified as an “Addendum” in the Download column. 42 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Appendix: TBD If applicable, appendices should appear in callout order A through X as the reader progresses from cover to cover. As new appendices are included, provide a description of the titled appendix. Each appendix requires a callout within the guide. Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 43
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X Software License Agreement This License Agreement (“Agreement”) is a legal contract between you (either an individual or a single business entity) and Crestron Electronics, Inc. (“Crestron”) for software referenced in this guide, which includes computer software and as applicable, associated media, printed materials and “online” or electronic documentation (the “Software”). BY INSTALLING, COPYING OR OTHERWISE USING THE SOFTWARE, YOU REPRESENT THAT YOU ARE AN AUTHORIZED DEALER OF CRESTRON PRODUCTS OR A CRESTRON AUTHORIZED INDEPENDENT PROGRAMMER AND YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT INSTALL OR USE THE SOFTWARE. IF YOU HAVE PAID A FEE FOR THIS LICENSE AND DO NOT ACCEPT THE TERMS OF THIS AGREEMENT, CRESTRON WILL REFUND THE FEE TO YOU PROVIDED YOU (1) CLICK THE DO NOT ACCEPT BUTTON, (2) DO NOT INSTALL THE SOFTWARE AND (3) RETURN ALL SOFTWARE, MEDIA AND OTHER DOCUMENTATION AND MATERIALS PROVIDED WITH THE SOFTWARE TO CRESTRON AT: CRESTRON ELECTRONICS, INC., 15 VOLVO DRIVE, ROCKLEIGH, NEW JERSEY 07647, WITHIN 30 DAYS OF PAYMENT. LICENSE TERMS Crestron hereby grants You and You accept a nonexclusive, nontransferable license to use the Software (a) in machine readable object code together with the related explanatory written materials provided by Crestron (b) on a central processing unit (“CPU”) owned or leased or otherwise controlled exclusively by You and (c) only as authorized in this Agreement and the related explanatory files and written materials provided by Crestron. If this software requires payment for a license, you may make one backup copy of the Software, provided Your backup copy is not installed or used on any CPU. You may not transfer the rights of this Agreement to a backup copy unless the installed copy of the Software is destroyed or otherwise inoperable and You transfer all rights in the Software. You may not transfer the license granted pursuant to this Agreement or assign this Agreement without the express written consent of Crestron. If this software requires payment for a license, the total number of CPUs on which all versions of the Software are installed may not exceed one per license fee (1) and no concurrent, server or network use of the Software (including any permitted back-up copies) is permitted, including but not limited to using the Software (a) either directly or through commands, data or instructions from or to another computer (b) for local, campus or wide area network, internet or web hosting services or (c) pursuant to any rental, sharing or “service bureau” arrangement. The Software is designed as a software development and customization tool. As such Crestron cannot and does not guarantee any results of use of the Software or that the Software will operate error free and You acknowledge that any development that You perform using the Software or Host Application is done entirely at Your own risk. The Software is licensed and not sold. Crestron retains ownership of the Software and all copies of the Software and reserves all rights not expressly granted in writing. OTHER LIMITATIONS You must be an Authorized Dealer of Crestron products or a Crestron Authorized Independent Programmer to install or use the Software. If Your status as a Crestron Authorized Dealer or Crestron Authorized Independent Programmer is terminated, Your license is also terminated. You may not rent, lease, lend, sublicense, distribute or otherwise transfer or assign any interest in or to the Software. You may not reverse engineer, decompile or disassemble the Software. You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by the United States Export Administration Act or any other export laws, restrictions or regulations (“Export Laws”). By downloading or installing the Software You (a) are certifying that You are not a national of Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria or any country to which the United States embargoes goods (b) are certifying that You are not otherwise prohibited from receiving the Software and (c) You agree to comply with the Export Laws. If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms. This Agreement may only be modified by a writing signed by an authorized officer of Crestron. Updates may be licensed to You by Crestron with additional or different terms. This is the entire agreement between Crestron and You relating to the Software and it supersedes any prior representations, discussions, undertakings, communications or advertising relating to the Software. The failure of either party to enforce any right or take any action in the event of a breach hereunder shall constitute a waiver unless expressly acknowledged and set forth in writing by the party alleged to have provided such waiver. 44 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel If You are a business or organization, You agree that upon request from Crestron or its authorized agent, You will within thirty (30) days fully document and certify that use of any and all Software at the time of the request is in conformity with Your valid licenses from Crestron of its authorized agent. Without prejudice to any other rights, Crestron may terminate this Agreement immediately upon notice if you fail to comply with the terms and conditions of this Agreement. In such event, you must destroy all copies of the Software and all of its component parts. PROPRIETARY RIGHTS Copyright. All title and copyrights in and to the Software (including, without limitation, any images, photographs, animations, video, audio, music, text and “applets” incorporated into the Software), the accompanying media and printed materials and any copies of the Software are owned by Crestron or its suppliers. The Software is protected by copyright laws and international treaty provisions. Therefore, you must treat the Software like any other copyrighted material, subject to the provisions of this Agreement. Submissions. Should you decide to transmit to Crestron’s website by any means or by any media any materials or other information (including, without limitation, ideas, concepts or techniques for new or improved services and products), whether as information, feedback, data, questions, comments, suggestions or the like, you agree such submissions are unrestricted and shall be deemed non-confidential and you automatically grant Crestron and its assigns a non-exclusive, royalty-free, worldwide, perpetual, irrevocable license, with the right to sublicense, to use, copy, transmit, distribute, create derivative works of, display and perform the same. Trademarks. CRESTRON and the Swirl Logo are registered trademarks of Crestron Electronics, Inc. You shall not remove or conceal any trademark or proprietary notice of Crestron from the Software including any back-up copy. GOVERNING LAW This Agreement shall be governed by the laws of the State of New Jersey, without regard to conflicts of laws principles. Any disputes between the parties to the Agreement shall be brought in the state courts in Bergen County, New Jersey or the federal courts located in the District of New Jersey. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. CRESTRON LIMITED WARRANTY CRESTRON warrants that: (a) the Software will perform substantially in accordance with the published specifications for a period of ninety (90) days from the date of receipt and (b) that any hardware accompanying the Software will be subject to its own limited warranty as stated in its accompanying written material. Crestron shall, at its option, repair or replace or refund the license fee for any Software found defective by Crestron if notified by you within the warranty period. The foregoing remedy shall be your exclusive remedy for any claim or loss arising from the Software. CRESTRON shall not be liable to honor warranty terms if the product has been used in any application other than that for which it was intended or if it as been subjected to misuse, accidental damage, modification or improper installation procedures. Furthermore, this warranty does not cover any product that has had the serial number or license code altered, defaced, improperly obtained or removed. Notwithstanding any agreement to maintain or correct errors or defects, Crestron shall have no obligation to service or correct any error or defect that is not reproducible by Crestron or is deemed in Crestron’s reasonable discretion to have resulted from (1) accident; unusual stress; neglect; misuse; failure of electric power, operation of the Software with other media not meeting or not maintained in accordance with the manufacturer’s specifications or causes other than ordinary use; (2) improper installation by anyone other than Crestron or its authorized agents of the Software that deviates from any operating procedures established by Crestron in the material and files provided to You by Crestron or its authorized agent; (3) use of the Software on unauthorized hardware or (4) modification of, alteration of or additions to the Software undertaken by persons other than Crestron or Crestron’s authorized agents. ANY LIABILITY OF CRESTRON FOR A DEFECTIVE COPY OF THE SOFTWARE WILL BE LIMITED EXCLUSIVELY TO REPAIR OR REPLACEMENT OF YOUR COPY OF THE SOFTWARE WITH ANOTHER COPY OR REFUND OF THE INITIAL LICENSE FEE CRESTRON RECEIVED FROM YOU FOR THE DEFECTIVE COPY OF THE PRODUCT. THIS WARRANTY SHALL BE THE SOLE AND EXCLUSIVE REMEDY TO YOU. IN NO EVENT SHALL CRESTRON BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND (PROPERTY OR ECONOMIC DAMAGES INCLUSIVE), EVEN IF A CRESTRON REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM BY ANY THIRD PARTY. CRESTRON MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO TITLE OR INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY OTHER WARRANTIES, NOR AUTHORIZES ANY OTHER PARTY TO OFFER ANY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY FOR THIS PRODUCT. THIS WARRANTY STATEMENT SUPERSEDES ALL PREVIOUS WARRANTIES. Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 45
Isys i/O® 2.8” Handheld WiFi Touchpanel Crestron TPMC-3X Return and Warranty Policies Merchandise Returns / Repair Service 1. No merchandise may be returned for credit, exchange or service without prior authorization from CRESTRON. To obtain warranty service for CRESTRON products, contact an authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of the problem, name and phone number of contact person, RMA number and return address. 2. Products may be returned for credit, exchange or service with a CRESTRON Return Merchandise Authorization (RMA) number. Authorized returns must be shipped freight prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any products returned with an RMA. 3. Return freight charges following repair of items under warranty shall be paid by CRESTRON, shipping by standard ground carrier. In the event repairs are found to be non-warranty, return freight costs shall be paid by the purchaser. CRESTRON Limited Warranty CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials and workmanship under normal use for a period of three (3) years from the date of purchase from CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and overlay components are covered for 90 days; batteries and incandescent lamps are not covered. This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any. CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any application other than that for which it was intended or if it has been subjected to misuse, accidental damage, modification or improper installation procedures. Furthermore, this warranty does not cover any product that has had the serial number altered, defaced or removed. This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a third party or made by the purchaser for a third party. CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the unexpired portion of the warranty. Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or implied, nor authorizes any other party to offer any warranty, including any implied warranties of merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties. Trademark Information All brand names, product names and trademarks are the sole property of their respective owners. Windows is a registered trademark of Microsoft Corporation. Windows95/98/Me/XP/Vista/7 and WindowsNT/2000 are trademarks of Microsoft Corporation. 46 • Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X Operations Guide – DOC. 6789C
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Crestron Electronics, Inc. Operations Guide – DOC. 6789C 15 Volvo Drive Rockleigh, NJ 07647 (2023712) Tel: 888.CRESTRON 11.09 Fax: 201.767.7576 Specifications subject to www.crestron.com change without notice. This page is intentionally left blank.
Crestron TPMC-3X Isys i/O® 2.8” Handheld WiFi Touchpanel Operations Guide – DOC. 6789C Isys i/O® 2.8” Handheld WiFi Touchpanel: TPMC-3X • 49

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