Crestron Electronics QMTDC163 Digital Shade Motor User Manual CSM QMTDC PG D7437
Crestron Electronics Inc Digital Shade Motor CSM QMTDC PG D7437
User Manual
CSM-QMTDC Digital QMT® Shade Motor Programming Guide Description The Crestron® digital QMT® CSM-QMTDC shade motors are programmed locally using the buttons on the motor. The information in this guide serves as a detailed overview of the programming of the Crestron CSM-QMTDC shade motors. NOTE: The procedures described in this document can also be performed remotely via a Crestron control system. The timeout and LED indicators are the same as described in this document. Additional Resources Visit the product page on the Crestron website (www.crestron.com) for additional information and the latest firmware updates. Controls and Indicators The Crestron CSM-QMTDC shade motors have labeled UP, SET, and DN push buttons that are used to program the shade. The motors have a multicolor LED that lights red, amber, green, blue, or white to provide confirmation, operating mode, and error state feedback. The UP button is located closest to the LED, the SET button is the second button from the LED, and the DN (down) button is the third button from the LED. Refer to the illustration below for details. Crestron CSM-QMTDC Motor Multicolor LED and Push Button Orientation Set Shade Limits When the shade limits are not set, the red LED blinks three times, pauses for 1 second, blinks once, pauses for 5 seconds, and then repeats this code until the limits are set. NOTE: After 8 seconds of inactivity, Limit Setup mode is exited. Set the lower limit for the shade. 1. Press and hold SET for 4 seconds to enter Limit Setup mode. The LED alternates between amber and green. 2. Press and release the DN button to begin lower limit setup. The green LED blinks. 3. Use the UP and DN buttons to set the shade to its desired position. 4. Press and hold SET for 4 seconds. The LED turns solid red to confirm that the lower limit was successfully set. NOTE: If the upper limit is not set when the lower limit is saved, the motor automatically enters upper limit mode upon saving the lower limit. This typically occurs when the motor direction has been reversed and both limits are erased. Set the upper limit for the shade. 1. Press and hold SET for 4 seconds to enter Limit Setup mode. The LED alternates between amber and green. 2. Press and release the UP button to begin upper limit setup. The amber LED blinks. 3. Use the UP and DN buttons to set the shade to its desired position. 4. Press and hold SET for 4 seconds. The LED turns solid red to confirm that the upper limit was successfully set. NOTE: If the lower limit is not set when the upper limit is saved, the motor switches to allow setting the lower limit after saving the upper limit. This typically occurs when the motor direction has been reversed and both limits are erased. Joining an infiNET EX Network (infiNET EX Interfaces Only) DN Push Button SET Push Button UP Push Button Multicolor LED The device connects to the Crestron network via the infiNET EX® communications protocol. Use the procedures outlined below to join or leave an infiNET EX network and to verify communications between the device and the control system. Joining an infiNET EX Network Before a device can be used in a shading system, it must first join an infiNET EX network by being acquired by an infiNET EX gateway. NOTE: A device can be acquired by only one gateway. 1. Put the infiNET EX gateway into Acquire mode from the unit itself or from Crestron Toolbox™, as described in its manual at www.crestron.com/manuals. Test the Shade Before the shade is operated, the motor must be tested to ensure that the motor direction is correct and that the shade travels correctly while raising and lowering. WARNING: Care has been taken to ensure that your shade is properly balanced. Prior to initial operation, please confirm that your brackets have been adjusted so that the shade hangs level and plumb. Upon startup, run the shade all the way down and check for plumb. Observe the shade closely as it rolls up. If the shade begins to telescope, stop immediately and take the appropriate action to ensure the shade tracks properly. To prevent damage to the fabric from telescoping, you should not leave the shade unattended during the first few cycles of operation. Failure to follow these instructions may result in damage to the edge of the fabric, which is not covered by the warranty. Test Motor Direction Press the DN (down) button to lower the shade. If the shade begins to travel up, the motor direction must be reversed. To reverse the shade direction, press and hold the SET button for 10 seconds. The red LED lights for 3 seconds. NOTE: Reversing the direction of the motor resets any limits that have been previously set. After setting either the upper or lower limit, the motor automatically enters Limit Setup mode for the opposite limit. Follow the procedure in "Set Shade Limits" to reassign limits. Test Shade Travel Using the DN and UP buttons, ensure that the shade travels to the anticipated lower limit and then back to the expected upper limit. The shade should not come in contact with any building materials. The shade should travel the full length of the window opening and stop before reaching the top or bottom of the window opening. If the shade does not travel as expected, refer to "Set Up the Shade" below. Set Up the Shade Test Shade Limits Shade limits are set from the factory, but it may be necessary to reset them depending on the installation conditions. Test the lower limits by lowering the shade until it reaches its lower limit. Test the upper limits by raising the shade until it reaches its upper limit. Refer to “Set Shade Limits” if the limits need to change. NOTE: In an environment where multiple gateways are installed, only one gateway should be in the Acquire mode at any time. 2. Place the device into Acquire mode. a. Tap the SET button three times, then press and hold it down (tap-tap-tap-press+hold) until the white LED starts to blink (this can take up to 10 seconds). b. When the white LED blinks, release the button to start the acquire process. • The interface is acquired when the LED stops blinking. • If the acquire process fails, the LED blinks rapidly until a button is pressed. 3. Once all devices have been acquired, take the gateway out of Acquire mode. Refer to the gateways’ operations guide for more information To leave an infiNET EX network, put the device into Acquire mode, as described in “Joining an infiNET EX Network” above, when no gateway is in Acquire mode. Verifying Communications Status To check the communications status of the device, tap the SET button three times and then press and hold it down (tap-tap-tap-press+hold) for up to 2 seconds. The LED blinks to indicate the communications status. Refer to the following table for details. LED COMMUNICATIONS STATUS Turns on for 5 seconds Device is communicating with the control system. Blinks three times Device is communicating with the gateway but the gateway is not communicating with the control system. Blinks twice Device was previously joined to the network but is not communicating with the gateway. Blinks once Device is not joined to the network. infiNET EX Motor Comunication Refer to the Best Practices for Installation and Setup of Crestron RF Products Reference Guide (Doc. 6689) at www.crestron.com/manuals if communication issues exist with recessed or pocket mount installations. LED Diagnostics Troubleshooting LED Patterns: Normal Operation The following table provides a list of possible LED patterns encountered during normal operation of the shade. All LEDs extinguish after 1 minute of inactivity if there are no errors to report. LED Patterns LED PATTERN LED COLOR OPERATING MODE Firmware upgrade over Cresnet® is in progress. The following tables provide corrective action for possible trouble situations. If further assistance is required, please contact a Crestron customer service representative. Crestron CSM-QMTDC Motor Troubleshooting TROUBLE The motor cannot be controlled and all of the LEDs are off. POSSIBLE CAUSE(S) ACTION There is no power provided to the motor. Check the power connections between the power supply and motor. The power connection is reversed between the motor and the power supply. Ensure that the power connection to the motor is not reversed. The motor direction is reversed. Reverse the direction of the motor. The motor is exceeding its maximum duty cycle. Reduce the duty cycle of the motor operation. Two fast blink then pause (1/8 second on, 1/8 second off, 1/8 second on, 5/8 second off) Blue Slow blink (1/2 second on, 1/2 second off) Blue The motors internal firmware upgrade is in progress. Solid Blue The motor is in bootloader. Fast blink (1/4 second on, 1/4 second off) White The motor is in Identify mode. The motor moves in the opposite direction. Slow blink (1/2 second on, 1/2 second off) Green The motor is moving from local button press. The motor intermittently stops working. Solid Green The motor is communicating with the control system program. The motor is encountering an obstacle or excessive friction causing it to stop. Verify that all components are aligned and running smoothly. Slow blink (1/2 second on, 1/2 second off) Red The motor is not communicating with the control system. The load on the motor is exceeding its maximum rating. Verify that the fabric weight and tube size does not exceed the rating for the motor. The motor is stuck in the bootloader. Reload firmware to the motor. LED Patterns: Error Situation Crestron CSM-QMTDC motors display error codes using the red LED on the interface. The LED blinks a specific pattern to indicate an error. For example, when a 3-3 LED blink pattern occurs, the LED blinks three times, pauses for 1 second, blinks three times, pauses for 5 seconds and then repeats until the error is corrected. When a 2-1 LED blink pattern occurs, the LED blinks two times, pauses for 1 second, blinks once, pauses for 5 seconds, and then repeats this code until the error is corrected. The blink patterns are listed in the following table. Refer to the "Troubleshooting" section for possible corrections. LED Blinking Patterns LED PATTERN The LED is blue. ERROR STATE Error code 3-1 The motor limits are not set. Error code 3-3 An obstruction is blocking the shade fabric from moving freely. Error code 3-4 A motor over current error exists. Check for obstacles or any sources of excessive friction. Error code 3-5 A motor duty cycle error exists. To correct, reduce operating duty cycle of motor. Error code 3-6 There is a communications error between the motor and Cresnet or infiNET EX control board. Error code 2-1 There is no traffic on the network. Check to ensure that proper Cresnet wiring is maintained, or, for infiNET EX devices, ensure that the motor is connected to a gateway. Error code 2-2 The motor is not being polled by the control system. Ensure that the Net ID matches the control system program and that the program is running on the control system. For Models CSM-QMTDC-256-2-EX/CSM-QMTDC-250-4-EX/CSM-QMTDC-163-1-EX/CSM-QMTDC-250-2-EX Industry Canada (IC) Compliance Statement This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. Industrie Canada (IC) Déclaration de conformité Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante. To satisfy RF exposure requirements, this device and its antenna must operate with a separation distance of at least 20 centimeters from all persons and must not be colocated or operating in conjunction with any other antenna or transmitter. For All Models Federal Communications Commission (FCC) Compliance Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions: (1) This device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation. CAUTION: Changes or modications not expressly approved by the manufacturer responsible for compliance could void the user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna • Increase the separation between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help For Models CSM-QMTDC-256-2-CN/CSM-QMTDC-250-4-CN/CSM-QMTDC-163-1-CN/CSM-QMTDC-250-2-CN Industry Canada (IC) Compliance Statement: CAN ICES-3(B)/NMB-3(B) The product warranty can be found at www.crestron.com/warranty. The specific patents that cover Crestron products are listed at patents.crestron.com. Crestron, the Crestron logo, Cresnet, Crestron Toolbox, infiNET EX, and QMT are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. This document was written by the Technical Publications department at Crestron. ©2015 Crestron Electronics, Inc. Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 Tel: 888.CRESTRON Fax: 201.767.7576 www.crestron.com Programming Guide - DOC. 7437 (2041118) 06.15 Specifications subject to change without notice.
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