Cyberdata 3Cx Users Manual
3CX to the manual f0fd98e0-9443-4e1c-bb35-a72afb06a9af
2015-02-05
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VoIP Intercom with 3CX Server Setup Guide CyberData Corporation • 2555 Garden Road • Monterey, CA • 93940 • T:831-373-2601 • F: 831-373-4193 www.CyberData.net 2 1.0 Setup Diagram Figure 1-1 is a setup diagram for a single VoIP Intercom configuration. In this configuration, the Intercom acts as a standalone SIP telephony device. Figure 1-1. Setup Diagram Aastra 480i CT IP Phone xxx.xxx.x.xx 3CXSystem xxx.xxx.x.xxx (default) CyberData VoIP Intercom xxx.xxx.x.xx Windows Server NetGear EtherFast FS108P 10/100 8-port Pro-Safe Switch with PoE Server Setup Guide 930272B CyberData Corporation 3 2.0 Host PC Environment Table 2-1. Host PC Environment Details Description Hardware Type Windows Server Hardware Version Windows Server 2008 Software Type 3CX Phone System for Windows Software Version 6.1.0 3.0 Test Setup Equipment Table 3-1. Test Setup Equipment Equipment Model Version Aastra IP Phone 480i CT N/A 010935B 3.3.2 N/A N/A Notes: CyberData VoIP Intercom Notes: Linksys EtherFast 10/100 8-port Workgroup Hub Notes: Notes: Notes: Notes: Notes: Notes: Notes: Server Setup Guide 930272B CyberData Corporation 4 4.0 Setup Procedure To set up the 3CX SIP Server for the CyberData VoIP Intercom, 1. Go to the web address of the Login page. The web address is determined by the customer. 2. On the Login page, type the user name and password into the User Name and Password fields. See Figure 4-2. The user name and password are determined by the customer. Figure 4-2. Login User Name Server Setup Guide Login 930272B Password CyberData Corporation 5 3. Click on the Login button to go to the Main Page. 4. On the Main Page under the “Complete the following steps to start using 3cx Phone System for Windows:” section, look for the section that has the text, “Click here to add an extension.” Figure 4-3. Main Page Click on here to add an extension. 5. Click on the word here to add an extension (Figure 4-3). This will take you to the Add Extension page. See Figure 4-4. Server Setup Guide 930272B CyberData Corporation 6 6. On the Add Extension page (Figure 4-4), type the following information: • Extension Number • First Name • Last Name • Email Address • Login ID • Password Figure 4-4. Add Extension Page 405 405 Extension Number First Name Last Name Email Address Password Next Login ID 7. Click the Next button. You will see the Extension Created page. See Figure 4-5. Server Setup Guide 930272B CyberData Corporation 7 Figure 4-5. Extension Created Page 405 405 405 405 8. To register the Intercom, you will need to enter the information from the 3CX Extension Created page into the Intercom by logging into the CyberData Configuration Home page. Log into the CyberData Configuration Home page (Figure 4-6) by pointing your browser to the Intercom’s IP address. For the initial configuration of the Intercom, refer to the VoIP Intercom Operation Guide PDF which can be found at the VoIP Intercom product page at: http://www.cyberdata.net/support/voip/index.html Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products. CyberData’s VoIP Discovery Utility program is available at the following web address: http://www.cyberdata.net/support/voip/discovery_utility.html Server Setup Guide 930272B CyberData Corporation 8 9. When prompted, enter the following Web Access Username and Web Access Password to access the CyberData Configuration Home page (Figure 4-6): Default Login: Web Access Username: admin Web Access Password: admin Figure 4-6. CyberData Configuration Home Page 000000 SIP Config 10. Click SIP Setup to open the SIP Setup page. See Figure 4-7. Server Setup Guide 930272B CyberData Corporation 9 11. Use the information from the Extension Created page (Figure 4-5) to enter the following information on the SIP Config page: • SIP Server • Remote SIP Port • Local SIP Port • SIP User ID • Authenticate ID • Authenticate Password • Dial-Out Extension (put the phone extension into this field) Note Figure 4-7 is an example of a CyberData VoIP Intercom that is configured to extension 405 and configured to call extension 409. Figure 4-7. SIP Config Page 405 405 405 409 Save Settings 12. Click Save. Server Setup Guide 930272B CyberData Corporation 10 13. After clicking on Save, a reboot timer countdown will begin. Figure 4-8. Intercom Reboot Timer Rebooting, please wait... 00:04 14. After the Intercom reboots, the green Status LED on the Intercom will blink at one second intervals to indicate normal operation. Note If Yes is selected for Speaker Beep After Initialization on the Intercom Setup page, you will hear a tone after the initialization sequence is complete. 15. To test the Intercom, complete the following steps: • Pick up any phone that is configured to the 3CX system and call the Intercom’s extension number. • When a connection is established (as indicated by a beep), speak into the phone and verify that you can hear your voice through the Intercom. • Hang up the phone and press the Call Button on the Intercom. • When the phone rings, pick up the phone. Speak into the phone and verify that you can hear your voice through the Intercom. This step completes the procedure. Server Setup Guide 930272B CyberData Corporation 11 5.0 Frequently Asked Questions Q: I upgraded my 3CX PBX server to 7.1 and now my Rev B CyberData VoIP Ceiling speaker and My VoIP Paging Amplifier do not stay registered with the server. A: There is a 3CX version 7.1 registration/timing bug. To correct this problem, complete the following steps: 1. Log into the 3CX PBX system, select Settings, and then select Advanced. See Figure 5-1. Figure 5-1. Select Settings and then Select Advanced Settings Server Setup Guide Advanced 930272B CyberData Corporation 12 2. Select Custom Parameters, and then scroll down to select a parameter called NONCEEXPIRATION. See Figure 5-2. Figure 5-2. Select Custom Parameters and then Select NONCEEXPIRATION 1. Select Custom Parameters 2. Select NONCEEXPIRATION 3. Change value from 1 to 2. 3. Change the NONCEEXPIRATION parameter value from 1 to 2 and save the changes. See Figure 5-2. CyberData Corporation 930272B Server Setup Guide
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