DATECS CRONE Payment Terminal User Manual CARD READER ONE
DATECS LTD. Payment Terminal CARD READER ONE
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User Guide
1 DATECS
Card Reader One
USER GUIDE
Card Reader One User Guide
© 2016 Datecs, Ltd.
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All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Datecs, Ltd.
The information contained in this document is subject to change without notice. Although Datecs has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample
programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example
or sample program before placing the software into productive use. This document, including without limitation the examples
and software programs, is supplied “As-Is.”
Datecs, the Datecs logo, are registered trademarks of Datecs. Other brand names or trademarks associated with Datecs’s
products and services are trademarks of Datecs, Ltd. All other brand names and trademarks appearing in this manual are the
property of their respective holders.
Comments? Please e-mail all comments in this document to your local Datecs Support Team.
Datecs, Ltd.
4 Datecs Street
1592 Sofia, Bulgaria
www.datecs.bg
Card Reader One User Guide
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FCC ID: YRWCRONE
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
No changes shall be made to the equipment without the manufacturer’s permission as this may void
the user’s authority to operate the equipment.
This device has been designed and complies with the safety requirements for portable RF exposure in
accordance with FCC rule part 2.1093 and KDB 447498 D01.
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Contents
CONTENTS ................................................................................................................................................................... 4
PREFACE ............................................................................................................................................................................ 6
AUDIENCE ................................................................................................................................................................................ 6
ORGANIZATION .......................................................................................................................................................................... 6
RELATED DOCUMENTATION .......................................................................................................................................................... 7
CONVENTIONS ................................................................................................................................................................... 7
TABLE 1 DOCUMENT CONVENTIONS ............................................................................................................................................. 7
OVERVIEW ......................................................................................................................................................................... 8
CARD READER ONE PAYMENT TERMINAL ........................................................................................................................................ 8
FEATURES AND BENEFITS ................................................................................................................................................... 9
DEVICE SPECIFICATIONS ................................................................................................................................................... 10
DEVICE OPERATION ......................................................................................................................................................... 11
SETUP .............................................................................................................................................................................. 12
SERVICE MODE .................................................................................................................................................................... 12
INFO VERSION ..................................................................................................................................................................... 12
INFO HARDWARE................................................................................................................................................................. 13
INFO KEYS ............................................................................................................................................................................ 13
TEST DISPLAY ....................................................................................................................................................................... 13
TEST KEYBOARD .................................................................................................................................................................. 13
TEST MSR ............................................................................................................................................................................. 13
TEST SCR .............................................................................................................................................................................. 13
KEYS DOWNLOAD ................................................................................................................................................................ 14
CLEAR DEA KEYS .................................................................................................................................................................. 14
EXIT ..................................................................................................................................................................................... 14
APPLICATION DOWNLOAD MODE ....................................................................................................................................... 14
COMMUNICATION PARAMETERS ........................................................................................................................................ 15
APPLICATION SETTINGS ....................................................................................................................................................... 15
MAGNETIC CARD READER USE ......................................................................................................................................... 16
TO CONDUCT A MAGNETIC CREDIT/DEBIT CARD TRANSACTION ........................................................................................................ 16
SMART CARD READER USE ............................................................................................................................................... 17
TO CONDUCT A SMART CARD TRANSACTION ................................................................................................................................. 17
CONTACTLESS CARD READING ......................................................................................................................................... 18
DISPLAY INDICATORS ....................................................................................................................................................... 19
TROUBLESHOOTING GUIDELINES ..................................................................................................................................... 20
BLANK DISPLAY........................................................................................................................................................................ 20
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KEYPAD DOES NOT RESPOND ..................................................................................................................................................... 20
TRANSACTIONS FAIL TO PROCESS ................................................................................................................................................ 20
Check Magnetic Card Reader ......................................................................................................................................... 20
Check Smart Card Reader ............................................................................................................................................... 21
MAINTENANCE AND CLEANING ....................................................................................................................................... 21
MAIN BATTERY REPLACEMENT .................................................................................................................................................... 21
SERVICE AND SUPPORT.................................................................................................................................................... 21
SERVICE RETURNS .................................................................................................................................................................... 21
INDIVIDUAL PACKAGING .................................................................................................................................................. 22
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PREFACE
This guide is the primary source of information for setting up and installing Card Reader One.
Audience
This guide provides simple descriptions of Card Reader One features, as well as
basic information for anyone installing and configuring Card Reader One.
Organization
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of the Card Reader One.
Chapter 2, Specifications. Discusses power requirements and dimensions of
Card Reader One, etc.
Chapter 3, Setup. Explains setup and installation of Card Reader One.
This chapter tells how to establish connections with other devices.
Chapter 4, Maintenance and Cleaning. Explains maintenance of Card Reader
One.
Chapter 5, Service and Support. Provides information on contacting your
Datecs representative or service provider and information on how to order
accessories or documentation from Datecs.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem in terminal installation and configuration.
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Related Documentation
To learn more Card Reader One, refer to the following set of documents:
• Card Reader One Physical Security Features
• Card Reader One Firmware API Specifications
• Card Reader One Software Design Specifications
CONVENTIONS
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention
Meaning
Example
Blue
Text in blue indicates terms thatare cross
references.
See Guide Conventions
Italics
Italic typeface indicates book titles or
emphasis.
You must not use this unit
underwater.
The Information icon is used to highlight
important information.
USB-type devices work
on the Card Reader One
USB communication port.
The caution symbol indicates hardware
or Software failure, or loss of data.
The unit is not waterproof
or dustproof, and is
intended for indoor use
only.
The warning symbol is used as a warning
when bodily injury might occur.
Due to risk of shock do
not use
the terminal near water.
Convention Meaning Example
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Overview
This chapter provides a brief description of Datecs’s Card Reader One device.
Card Reader One Payment Terminal
The Card Reader One unit is a handheld PIN pad with an integrated smart, magnetic stripe,
and contactless card reader offering advanced security and payment processing capabilities
to handle credit and PIN-based debit card transactions.
Card Reader One supports both symmetric encryption algorithms (DES, 3DES, and AES) and
asymmetric encryption (RSA). This device internally manages simultaneous multiple keys
through either Fixed, Master Session- or DUKPT-based processes, and offers high
performance smart card processing, as well as support for the new generation of 3-volt cards.
The Card Reader One sleek and stylish ergonomic design offers power and performance in a
smart, MSR, and contactless-integrated PIN pad device.
Datecs ships variants of Card Reader One unit for different markets. Your unit may have a different
configuration. However, the basic processes described in this guide remain the same, regardless of
configuration.
Features At a Glance
• Delivers power and usability in a small
convenient hand-held design.
• Security architecture meets specifications for
PIN-entry devices (PED) and sophisticated file
authentication.
The Card Reader One provides the right combination
of features and functions in a small stylish device
that fits in the palm of your hand. This includes
magnetic stripe, smart card, and contactless reader
in an integrated PIN pad, with USB, and Bluetooth
communication.
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Features and Benefits
Exceptional Ease of Use
• Ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the
consumer for PIN entry.
• Intuitive interface and large, colored control keys simplify training and reduce support
requests.
• Highly readable display handles multiple languages.
Critical Security Protection
• Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad
spectrum of hardware and software-based security features.
• Integrated security modules simultaneously support sophisticated encryption (AES, DES,
3DES, RSA) and key management schemes, including single and 3DES Master Session,
single, and 3DES Derived.
Strong Feature Set
• Primary smart card reader support for synchronous and asynchronous smart cards.
• Support for international character sets and Unicode standard.
• Card Reader One has received EMV Level 1 approval for contact smart card solutions.
• Card Reader One has received EMV Level 2 approval for contact smart card solutions.
• Card Reader One has received EMV Level 1 approval for contactless smart card solutions.
• Card Reader One has received Visa PayWave (MSD qVSDC) approval for contactless
smart card solutions.
• Card Reader One has received MasterCard PayPass (MagStripe and M/Chip) approval for
contactless smart card solutions.
• Card Reader One has received American Express ExpressPay approval for smart card
solutions.
• Card Reader One has received Discover ZIP and D-PAS approval for smart card solutions.
• Card Reader One has received PCI PTS 4.x SRED Security Certification.
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Device Specifications
Processor
ARM Cortex® M3 Security Microcontroller
Cortex® M3 Processor
Memory
• 256KB of SRAM
• 1MB Flash with Cache
Application Memory
32 Mbit SPI Serial Flash
Display
LCD, monochrome, 128 x 32
Keypad
• 10 numeric keys
• 2 functional keys
Magnetic Card Reader
• 3-track bi-directional reading
• ISO 7810, 7811 and 7813
Smart Card Reader
• ISO7816, EMV L1 certified
Contactless Card Reader
for payment applications
(option)
• AMEX ExpressPay MagStripe and EMV
• Discover ZIP and D-PAS
• MasterCard PayPass MagStripe and M/Chip
• VISA PayWave MSD and qVSDC
Peripheral Ports
Single multi-connector supports USB
Battery
Rechargeable Li-Ion-Poly battery 3.7 V / 620 mAh
Connectivity
• USB
• Bluetooth 3.0 + HS
OS compatibility
iOS, Android, Windows, Windows Phone 8, Windows Mobile
LED indication
4 LEDs for transaction and device status
Audio indication
Electro-Magnetic Buzzer
Buttons
1 power button
Reliability
• 500 000 chip card cycles
• 1 000 000 magnetic card swipes
• 1 000 000 single button clicks
Certifications
FCC, CE, EMV Level 1, EMV Level 2, EMV Level 1 Contactless,PCI PTS 4.x
Dimensions (LxWxH), mm
110mm x 69mm x 20mm
Weight, g
130 grams
Environmental
Operating: -10oC to +40oC / 5% to 90% RH
Storage: -15oC to +50oC / 5% to 90% RH
Power Supply
• 5V External and charge power supply Vdc, USB
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Device Operation
Figure 1
1. Magnetic Stripe Reader
2. Contactless Reader LED Indications
3. Display
4. Keypad
5. Smart Card Reader
6. 10-pin micro-USB Connector
7. Power Button
The battery is charged by the 5V micro-USB connector.
The Card Reader One is switched on and off by pressing the button.
The Card Reader One comes with a USB communication cable.
The USB communication cable is connected to the Card Reader One’s micro-USB connector.
2
7
6
1
1
5
3
4
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Setup
When Card Reader One is switched on and the button is kept pressed, on the display will
be shown the name and the version of the Secure Boot Loader and the firmware.
Service personnel can access two different system modes: Service Mode and Application
Download Mode.
SERVICE MODE
To enter Service Mode for key loading and test operations, the button has to be pressed
while switching on the Card Reader One.
The following keyboard buttons can be used in service mode:
: move through the list one position upwards
: move through the list one position downwards
: selection of the active option
: return to previous level or exit the service mode
The following menu options can be selected in service mode:
INFO VERSION
INFO HARDWARE
INFO KEYS
TEST DISPLAY
TEST KEYBOARD
TEST MSR
TEST SCR
KEYS DOWNLOAD
DELETE DEA KEYS
EXIT
INFO VERSION
Shows the serial numbers and the versions of the detached program modules:
DEV SN Card Reader One serial number
CPU SN USIP serial number
CPU VER USIP version
SBL VER USIP Boot loader version
HAL VER CPU Hardware Abstraction Layer (HAL) version
LOAD VER Secure Boot Loader (SBL) version and name
FW VER Firmware version and name
PROM VER Prompts version
APPL VER Application version and name
PKFA VER Version of the public key used for firmware authentication
PKAA VER Version of the public key used for application authentication
PKKA VER Version of the public key used for manufacturing keys authentication
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INFO HARDWARE
Gives information about the status of the following hardware properties:
BATT: indicates the voltage of the 620 mAh battery
VBUS: indicates if external power supply is plugged in
CHARGE: indicates if the battery is charging
BATLOW: identifies low battery
INFO KEYS
Shows the version of the following keys:
AIK keys version
TEST DISPLAY
Performs a display test. Initially a blank screen is displayed. When button is pressed once,
completely black screen is displayed. When button is pressed twice, checkmate
background is displayed, its contrast can be changed with the and buttons.
To exit the test at any time the button has to be pressed.
TEST KEYBOARD
Performs a keyboard test. At first the symbols of all the keys appear on the display. Pressing
a key makes its corresponding symbol to disappear. The test ends when all the buttons have
been pressed.
TEST MSR
Performs magnetic card reading test. The test waits for a card to be inserted. On a successful
card reading, the tracks data are displayed.
TEST SCR
Performs smart card reading tests. On the display appears a menu with the supported
options. To perform a test, insert a card in the card slot and select the corresponding menu
option:
1: RESET : performs card reset and returns the ATR
2: GET CHALLENGE : calls the command GET CHALLENGE and returns a random number
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KEYS DOWNLOAD
To download the Acquirer Initial Keys (AIK) the PINPAD has to be set in Keys Download
Mode, in which it exchanges information in a secure way through the USB interface using
proprietary communication protocol.To exit the mode the button has to be pressed.
CLEAR DEA KEYS
Deletes the customer’s DEA key hierarchy.
EXIT
Exit the service menu forwarding the control to the application.
APPLICATION DOWNLOAD MODE
To enter application download mode on the Card Reader One:
- Connect Card Reader One to a PC using the supplied USB communication cable.
- While holding down the button, press the button.
- Release both the and buttons simultaneously.
- The pinpad is in the Secure Boot Loader mode (SBL).
MODE: FW/APP is displayed and the Terminal listens for application download commands on
the USB serial interface. When application download is initiated, on the display is shown the
progress in percentages of the downloading process.
To exit the mode, press or buttons.
The Application download process shall not be interrupted to prevent memory corruption. If
the buttons or are pressed during the downloading process, the application
integrity checking will fail on booting up and process will have to be repeated.
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COMMUNICATION PARAMETERS
The default USB VC serial port communication parameters are the following:
115200bps
8bit
1 stop bit
no parity
APPLICATION SETTINGS
USB MODE DEVICE
BLUETOOTH Settings
Mode: ENABLE/DISABLE
ADDR: MAC ADDRESS of the Bluetooth
NAME: Bluetooth name
PASS: Bluetooth password
PAIR: DISCOVERABLE/HIDDEN
AUTO: ENABLE/DISABLE
VER: Bluetooth firmware version
MASTER RESET: return to default settings
PAIRING
FW UPDATE
AUTO OFF 60min
*Default settings
Note: Setting can vary depending on the application loaded. To clear Bluetooth settings use
Bluetooth master reset.
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Magnetic Card Reader Use
The magnetic card transaction procedure can vary depending on the application loaded on
the Card Reader One. Verify the proper procedure with your application provider before
performing a magnetic card transaction.
To Conduct a Magnetic Credit/Debit Card Transaction
1 Position a magnetic card with the stripe facing front and down (Figure 5).
2 Insert it into the MS card reader slot and then quickly swipe it.
3 Hand Card Reader One to the customer for signature or PIN entry
Figure 5
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Smart Card Reader Use
The smart card transaction procedure can vary depending on the application loaded on the
Card Reader One. Verify the proper procedure with your application provider before
performing a smart card transaction.
To Conduct a Smart Card Transaction
1 Position a smart card with the gold contacts facing upward (Figure 6).
2 Insert it into the ICC card reader slot in a smooth, continuous motion until it seats firmly.
3 Hand Card Reader One to customer for PIN entry
4 Remove the card when the display indicates the transaction is completed.
Figure 6
Smart card with the gold contacts upward
Leave the smart card in the card reader until the transaction is completed. Premature removal can
void the transaction.
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Contactless Card Reading
Figure 7
Place the card on the shown spot and press the reading RFID card button on the application.
Note: The center of the smart card must be aligned with the center of the contactless logo on
the display, regardless of the orientation of the card.
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Display indicators
Battery level status:
If battery level - 1 bar – low battery
If battery level - 4 bars
If battery level - 2 bars
If battery level - 5 bars
If battery level – 3 bars
If battery level - 6 bars - fully charged
Outside power from cable or Power station – “Plug”
Battery is charging from power cable or Power station – “Flash”
"USB" - connection
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Troubleshooting Guidelines
This chapter lists typical examples of malfunction you may encounter while operating your
Card Reader One unit and steps you can take to resolve them.
The troubleshooting guidelines provided in the following section are included to assist
successful installation and configuration of Card Reader One units. If you are having
problems operating your Card Reader One unit, please read through these troubleshooting
examples. If the problem persists even after performing the outlined guidelines or if the
problem is not described, contact your local Datecs representative for assistance.
The Card Reader One unit contains no user-serviceable parts. Do not, under any circumstance,
attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For
all other services, contact your local Datecs service provider. Service conducted by parties other than
authorized Datecs representatives may void any warranty.
Blank Display
When the Card Reader One unit display does not show correct or clearly readable
information:
• Check battery power.
• If the problem persists, contact your local Datecs service provider.
Keypad Does Not Respond
If the keypad does not respond properly:
• Check the display. If it displays is not blank, follow the steps outlined in Transactions Fail To
Process.
• If the problem persists, contact your local Datecs representative.
Transactions Fail To Process
There are several possible reasons why the unit may not be processing transactions. Use the
following steps to troubleshoot failures.
Check Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to ensure the
problem is not a defective card.
• Ensure that you are swiping cards properly (see Magnetic Card Reader Use).
• If the problem persists, contact your local Datecs representative.
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Check Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the problem is not a
defective card.
• Ensure that the card is inserted correctly (see Smart Card Reader Use).
• If the problem persists, contact your local Datecs representative.
Due to risk of shock or damage, do not use the Card Reader One unit near water, including a bathtub,
wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
Maintenance and Cleaning
Card Reader One units have no user-serviceable parts.
To clean the unit, use a clean cloth slightly dampened with water and a drop or two of mild
soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Do not attempt to clean the card readers. Doing so can void any warranty. For card reader
service, contact your Datecs distributor or service provider.
Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber
parts. Do not spray cleaners or other solutions directly onto the keypad or display.
Main battery replacement
To replace the main battery of Card Reader One please contact with your your local Datecs
representative or service provider.
Service and Support
For Card Reader One problems, product service, and repair information, contact your local
Datecs representative or service provider.
• International – Contact your local Datecs distributor
Service Returns
All customers, please contact your local Datecs representative or distributor for
assistance with your service, return, or replacement.
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Individual Packaging