DISH Technologies 4KJT STB User Manual Regulatory statements manual

Echostar Technologies LLC STB Regulatory statements manual

Contents

Regulatory statements manual

IMPORTANT
PRODUCT
INFORMATION
Table of Contents
Warning and Attention Symbols ............................................................. i
Important Safety Instructions ..................................................................ii
Limited Warranty ...................................................................................vi
DISH Exchange Program .................................................................... viii
FCC Compliance ...................................................................................ix
Agreement on Internet Usage ............................................................... x
If You Need Help....................................................................................xi
Software Notice ....................................................................................xii
Copyright Notice .................................................................................. xiii
i
This document provides various instructions. If you do some of these instructions
carelessly, you could injure or kill yourself or damage equipment or property.
Some other instructions require special attention.
Thelightning-ash-with-arrowheadsymbolwithinanequilateraltriangle
is intended to alert the user to the presence of uninsulated “dangerous
voltage”withintheproduct’senclosurethatmaybeofsufcient 
magnitude to constitute a risk of electric shock to persons.
The exclamation-point symbol within an equilateral triangle is intended
to alert the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the appliance.
The Class II equipment symbol means that the equipment has additional
insulation and does not need to be grounded.
For Your Safety
Warning: Do not try to open the case of the apparatus. There is
risk of electrical shock, which may cause damage to the apparatus and/
or personal injury or death to you. There are no user-serviceable parts
inside the apparatus. Opening the case of the apparatus or making
unauthorized changes will void the warranty.
Warning:Toreducetheriskofreorelectricshock,donotexposethis
appliance to rain or moisture.
Warning and Attention Symbols
ii
You must be aware of safety when you install and use the apparatus:
1 Read these instructions.
2 Keep these instructions.
3 Heed all warnings.
4 Follow all instructions.
5 Do not use the apparatus near water.
6 Clean the apparatus only with a dry cloth.
7 Do not block any ventilation openings on the apparatus. Install the apparatus in
accordance with the manufacturer’s instructions.
8 Do not install the apparatus near any heat sources, such as radiators, heat
registers,stoves,orotherapparatuses(includingampliers)thatproduceheat.
9 Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or third prong
areprovidedforyoursafety.Iftheprovidedplugdoesnottintoyouroutlet,
consult an electrician for replacement of the obsolete outlet.
10 Protect the power cord from being walked on or pinched, particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11 Useonlyattachments/accessoriesspeciedbythemanufacturer.
12 Use only with the cart, stand, tripod, bracket, or table
speciedbythemanufacturer,orsoldwiththeapparatus.
When a cart is used, use caution when moving the
cart/apparatus combination to avoid injury from tip-over.
13 Referallservicingtoqualiedservicepersonnel.Servicing
is required when the apparatus has been damaged in any
way, such as the power supply cord or plug is damaged,
liquid has been spilled or objects have fallen into it, the
apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.
14 Unplug the apparatus during lightning storms or when unused for long periods
of time.
15 The power plug must be readily accessible so that the apparatus can be easily
disconnected from AC power.
16 The apparatus is still connected to AC power whenever it is plugged in to a live
power outlet, even if it is turned off using the remote control or front panel buttons.
Important Safety Instructions
iii
Important Safety Instructions, continued
17 Noobjects,includingamesourcessuchaslitcandles,shouldbeplacedonthe
apparatus.
18 Theapparatusshallnotbeexposedtodrippingorsplashing,andnoobjectslled
with liquids, such as vases, shall be placed on the top of it.
19 Use only the power supply provided with the apparatus. Unplug the apparatus
power cord by gripping the power plug, not the cord.
20 Donotoverloadwalloutletsorextensioncords;thiscanresultinariskofreor
electrical shock.
21 Never insert objects of any kind into the apparatus through openings, as the
objects may touch dangerous voltage points or may short-out parts. This could
causereorelectricalshock.
22 Do not locate the antenna near overhead light or power circuits, or where it can
fall into such power lines or circuits. When installing the antenna, take extreme
care to avoid touching such power lines or circuits, as contact with them can
be fatal.
23 Do not attempt to service the apparatus yourself, as opening or removing covers
may expose you to dangerous voltage and will void the Limited Warranty. Refer
all servicing to authorized service personnel.
24 Unplug the apparatus from the AC power outlet before cleaning.
25 Do not place the apparatus in an enclosure, such as a cabinet, without proper
ventilation.
26 Do not install the apparatus in any area where the temperature can be less than
40°F or more than 113°F. If the apparatus is cold to the touch, do not plug it in
immediately. Let it sit unplugged at room temperature for at least 45 minutes
before plugging it in.
27 Use an outlet that contains surge suppression or ground-fault protection.
When installing equipment, unplug everything that will be connected to the coaxial
network prior to making any connections. During an electrical storm or when
the apparatus is left unattended and unused for long periods of time, unplug the
power cord from the wall outlet for everything connected to the coaxial network,
disconnect the satellite input and coaxial cable lines from the receiver, and if
connected, disconnect your Ethernet or broadband connection. These actions
provide additional protection against damage caused by lightning or power line
surges.
28 Tighten all coaxial cable connections only by hand. If you use a wrench, you may
overtighten the connections and damage the equipment.
iv
Important Safety Instructions, continued
Proper Care of Your Equipment
• Always handle the apparatus carefully. Excessive shock and vibration can
damage it.
• If the equipment is turned on and needs to be moved, unplug the equipment and let
it sit for at least 30 seconds before moving it.
• The use of accessories or attachments not recommended by the apparatus
manufacturer voids the Limited Warranty.
• Do not stack the apparatus on top of or below other electronic devices, as this can
cause heat buildup and vibration.
• Donotexposetheremotecontrolbatteriestoexcessiveheatorre.
OnsomeTVs,thepresenceofxedimagesforextendedperiodsoftimemaycause
them to be permanently imprinted on the screen. Consult your TV’s documentation for
information on whether this a problem for your TV, what operating/viewing restrictions
apply to avoid this problem, and associated TV warranty coverage.
v
Important Safety Instructions, continued
Note to Antenna Installer: This reminder
is provided to call the antenna installer’s
attention to the National Electrical Code®
(NEC), which provides guidelines for proper
bonding and grounding of antennas and their
associated cabling.
vi
Limited Warranty
This Limited Warranty is a legal document. Keep it in a safe place. Remember to
retain your Bill of Sale for warranty service! Any items returned without a copy of the
Proof of Purchase will be considered out of warranty.
What the Warranty Covers
This warranty extends only to the original user of the equipment and is limited to
thepurchasepriceofeachpart.DISHNetworkL.L.C.anditsafliatedcompanies
(“DISH”) warrant this system against defects in materials or workmanship as follows:
• Labor: For a period of one (1) year from the original date of purchase, if DISH
determines that the equipment is defective subject to the limitations of this warranty,
it will be replaced at no charge for labor. DISH warrants any such work done
against defects in materials or workmanship for the remaining portion of the original
warranty period.
• Parts: For a period of one (1) year from the original date of purchase, DISH
will supply, at no charge, new or remanufactured parts in exchange for parts
determined to be defective subject to the limitations of this warranty. DISH warrants
any such replacement parts against defects in materials or workmanship for the
remaining part of the original warranty period. Note: “Parts” means items included in
this package, which may include the satellite dish assembly, receiver, LNBF, remote
control, power supply, or dish mounting hardware. It does not include other parts
purchased separately.
What the Warranty Does Not Cover
This warranty does not cover installation of the system. If applicable, such installation
will be warranted under a separate installation agreement.
This warranty does not cover consumer instruction, physical setup or adjustment of
any consumer electronic devices, remote control batteries, signal reception problems,
loss of use of the system, or unused programming charges due to system malfunction.
This warranty does not cover cosmetic damage, damage due to lightning, electrical
ortelephonelinesurges,batteryleakage,re,ood,orotheractsofNature,accident,
misuse, abuse, repair or alteration by other than authorized factory service, use of
accessories not recommended by the receiver manufacturer, negligence, commercial
or institutional use, or improper or neglected maintenance.
This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping
and handling, removal or reinstallation, shipping damage if the equipment was not
packed and shipped in the manner prescribed, nor equipment purchased, serviced, or
operated outside the continental United States of America.
vii
Limited Warranty, continued
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY.
ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM,
NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE
USE OF, OR INABILITY TO USE, THIS SYSTEM. SOME STATES MAY LIMIT OR EXCLUDE
THE FOREGOING LIMITATION, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT
APPLY TO YOU. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, UNDER NO
CIRCUMSTANCES SHALL ECHOSTAR’S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE
PAID FOR THIS SYSTEM. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF
THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG A STATUTORY
OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR
DETERMINES ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO
HAVE PERFORMED PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED
IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS
NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF
THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON.
If You Need Assistance
1. Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase
and either your customer account number, the receiver conditional access number, or the
receivermodelnumberready.DisplaytheSystemInfoscreentondthesenumbers.
2. A Customer Service Representative will assist you.
3. If the Representative determines you should return any equipment, you will be directed to
call a Return Authorization representative. Before shipping any equipment, you must talk to
a Return Authorization representative and must obtain a Return Authorization (RA) number.
4. You will be given the appropriate address for which to return your equipment. Whether
under warranty or not, you will be responsible for the cost of shipping back the defective
equipment. For faster service, see the Advance Exchange Program on the next page.
5. Returned equipment must be packaged properly, using either the original shipping materials
or the packaging in which the replacement equipment is shipped. Include a copy of the Bill
of Sale. Any items returned without a copy of the Proof of Purchase will be considered out
of warranty. Follow the instructions given to you by the Customer Service Representative.
6. Write the RA number in large, clearly visible characters on the outside of the shipping
box that you use to return the equipment. To avoid confusion and misunderstandings,
shipments without an RA number clearly visible on the outside of the box will be returned to
you at your expense.
viii
DISH Exchange Program
DISH offers two options if you need to replace your satellite receiver equipment or its
accessories.
Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped
immediatelytoyou(dependinguponwhereyoulive,itcouldtakethreetovebusinessdays).
Along with replacement equipment, you will receive a prepaid shipping label and instructions
on how to return the defective equipment. The shipping charge, for receiving replacement
equipment and returning the defective equipment, is a one-time fee based on DISH’s
competitive bulk shipping rates (additional charges may apply outside of the continental US).
This fee will be charged to your billing account or your valid credit card. If you do not ship
the defective equipment to DISH within ten days after receiving the replacement, your billing
account or credit card will be charged the market price of the replacement. If you return the
defective equipment after ten days, you will receive a full refund, less an administrative fee.
If your equipment is out of warranty and can be repaired, your billing account or credit card will
be charged the standard repair fee for the replacement. If damage to the defective equipment
is found, which DISH in its sole discretion determines has voided the warranty or makes the
equipment unrepairable, your billing account or credit card will be charged the market price of
the replacement.
Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster service, upon
receipt of your equipment you will be shipped a replacement. Your original equipment will not
be available for return.
If the defective equipment is covered under this warranty, a replacement will be shipped back
to you at no additional cost (additional charges may apply outside the continental US).
If your equipment is not covered under warranty and can be repaired your billing account
or credit card will be charged the standard repair fee for the replacement. If damage to the
defective equipment is found, which DISH in its sole discretion determines has voided the
warranty, or makes the equipment unrepairable, your billing account or credit card will be
charged the market price of the replacement.
Accessory Warranty
An accessory is any DISH-branded equipment displaying the DISH logo, excluding the
receiver, cables and hookups, and non-mechanical components. A one-year warranty
becomes effective upon the activation of the DISH system or date of purchase, if bought
separately. A proof of purchase is required to verify the purchase date. If an accessory has an
expired warranty, no exchange will be issued. You may purchase replacement accessories
from DISH or your local retailer.
ix
FCC Compliance
This device complies with Part 15 of FCC Rules. Operation is subject to the following
two conditions:
1. This device may not cause harmful interference
and
2. This device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by following one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
If none of these remedies stops the radio interference, you should contact a licensed
radio/television technician, your satellite dealer, or call the Customer Service Center at
1-800-333-DISH (3474), for assistance.
Donotmakechangesormodicationstothisequipment.Thiscouldvoidtheuser’s
authority to operate the equipment.
Product must be installed at least 20 cm (~8 inches) from typical person locations per
FCC RF exposure regulations.
x
The software contained in the receiver may reference, display, link to, and provide
users access to web services, sites, and information located worldwide through
the Internet. Because EchoStar and DISH have no control over such sites and
information, we make no representations, warranties or guarantees as to such sites
and information, including but not limited to:
(a) the accuracy, availability, sequence, completeness, timeliness, copyright
compliance, legality, content, validity, or quality of any such sites or information, or
(b) whether using the software may result in locating unintended, inappropriate, or
objectionable content.
Because some of the content on the Internet consists of material that is adult-oriented,
restricted to viewers at least 18 years of age or the age of majority where you live, or
otherwise objectionable to some people or viewers, under the age of 18, the results
of using the software may automatically and unintentionally result in the generation
or display of sites, links, or references to such objectionable and/or adult-oriented
material.
By using the software, you acknowledge that neither EchoStar Technologies L.L.C.
nor DISH Network L.L.C. makes any representations, or warranties, or guarantees
with regard to any sites or information displayed by or accessed by in connection
with use of the software. EchoStar Technologies L.L.C., DISH Network L.L.C., their
respectivedirectandindirectsubsidiariesandparents,andtheofcers,directors,
and shareholders of any of the foregoing companies shall not, directly or indirectly,
be liable in any way to you or to any other person or entity for the content you receive
using the software or for any inaccuracies, errors in, or omissions from the content.
EchoStarTechnologiesL.L.C.,DISHNetworkL.L.C.,andtheirrespectiveafliates
and licensors reserve the right to change, suspend, remove, or disable access to any
services at any time without notice. In no event will EchoStar Technologies L.L.C.,
DISH Network L.L.C., their respective direct and indirect subsidiaries and parents, or
theofcers,directors,andshareholdersofanyoftheforegoingcompaniesbeliable
for the removal of or disabling of access to any such services. EchoStar Technologies
L.L.C.,DISHNetworkL.L.C.,andtheirrespectiveafliatesandlicensorsmayalso
impose limits on the use of or access to certain services, in any case, and without
notice or liability.
Agreement on Internet Usage
xi
If You Need Help
1. Review the Hopper® or the Hopper® with Sling® receiver
user guide available at mydish.com/manuals.
2. On your receiver, select the Help tile from the Main Menu.
3. Visit mydish.com/chat for 24/7 support.
4. Call the Customer Service Center at
1-800-333-DISH (3474).
For additional information, refer to the Residential Customer
Agreement included with your receiver and available at
mydish.com/legal.
xii
Software Notice
As with all software-controlled products, unexpected behavior could
arise if the user tries to perform operations in a non-routine manner.
This product, like almost any other high-tech product, is subject to bugs
and hence EchoStar CANNOT AND DOES NOT GUARANTEE OR
WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROLS,
WILL WORK AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar
endeavors to improve such conditions and will periodically download
improvements.
xiii
Copyright Notice
Copyright © 2015 EchoStar Technologies L.L.C., Englewood, Colorado
80112. All rights reserved. The information in this document may change
without notice. We may issue revisions to tell you about such changes.
Please send questions or comments about this document to
techpubs@echostar.com or the following mailing address:
Technical Publications
EchoStar Technologies L.L.C.
90 Inverness Circle East
Englewood, Colorado 80112
Part Number: 207115
DISH is a registered trademark of DISH Network L.L.C. For information
about DISH, please visit our website at mydish.com.
We acknowledge all product names, trade names, or corporate names that
we mention in this document to be the proprietary property of the registered
owners.
Manufactured under license from Dolby Laboratories. “Dolby” and the
double-D symbol are trademarks of Dolby Laboratories.
HDMI,theHDMIlogo,andHigh-DenitionMultimedia
Interface are trademarks or registered trademarks of
HDMI Licensing L.L.C.
MoCA and the MoCA logo are registered trademarks of Multimedia over
Coax Alliance in the U.S. and other countries.
This equipment may incorporate copyright protection technology that is
protected by U.S. patents, patent applications, and/or other intellectual
property rights. Use of such copyright protection technology is intended for
home and other limited pay-per-view uses only unless otherwise authorized.
Reverse engineering or disassembly is prohibited.
®
For all your customer needs,
go to mydish.com/chat or call
the Customer Service Center
at 1-800-333-DISH (3474)

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