DISH Technologies 74Z Set Top Box 071 with 2.4 GHz Transceiver User Manual

Echostar Technologies LLC Set Top Box 071 with 2.4 GHz Transceiver

User Manual

JOEY GETTING
STARTED GUIDE
Warning and Attention Symbols
You must be aware of safety when you install and use this system. This Joey
Getting Started Guide provides various procedures. If you do some of these
procedures carelessly, you could injure or kill yourself or damage equipment or
property. Some other procedures require special attention.
The lightning ash with arrowhead symbol, within an equilateral triangle,
is intended to alert the user to the presence of uninsulated “dangerous
voltage” within the product’s enclosure that may be of sufcient magnitude
to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the
user to the presence of important operating and maintenance (servicing)
instructions in the literature accompanying the appliance.
The Class II equipment symbol means the equipment has additional
insulation and does not need to be grounded.
For Your Safety
Warning: Do not try to open the case of the Joey. There is risk of electrical
shock, which may cause damage to the Joey and/or personal injury or
death to you. There are no user-serviceable parts inside the Joey. Opening
the Joey’s case or making unauthorized changes will void the warranty.
Warning: To reduce the risk of re or electric shock, do not expose this
appliance to rain or moisture.
Important Software Notice
As with all software controlled products, unexpected behavior could arise if
the user tries to perform operations in a non-routine manner. This product, like
almost any other high tech product, is subject to bugs and hence EchoStar
CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES,
SUCH AS PARENTAL CONTROLS, WILL WORK AS INTENDED UNDER ALL
CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will
periodically download improvements.
i
Equipment and Software Covered by this User Guide
This Joey Getting Started Guide covers the Joey and software models Joey.
This Joey Getting Started Guide may cover other devices not listed here.
Publishing Information
Copyright © 2012. EchoStar Technologies L.L.C., Englewood, Colorado 80112.
All rights reserved.
The information in this Joey Getting Started Guide may change without notice.
Revisions may be issued to tell you about such changes.
Send comments or questions about this Joey Getting Started Guide to
techpubs@echostar.com or
Technical Publications, EchoStar Technologies L.L.C,
90 Inverness Drive Circle East, Englewood, Colorado 80112.
Document Number: 194052
DISH Network is a registered trademark of DISH Network L.L.C.
All product names, trade names, or corporate names mentioned in this Joey
Getting Started Guide are acknowledged to be the proprietary property of the
registered owners.
Manufactured under license from Dolby Laboratories. Dolby and the double-D
symbol are trademarks of Dolby Laboratories.
HDMI, the HDMI logo and High-Denition Multimedia Interface are trademarks
or registered trademarks of HDMI Licensing LLC.
This equipment may incorporate copyright protection technology that is
protected by U.S. patents, patent applications, and/or other intellectual property
rights. Use of such copyright protection technology is intended for home and
other limited pay-per-view uses only unless otherwise authorized. Reverse
engineering or disassembly is prohibited.
ii
1 Read these instructions.
2 Keep these instructions.
3 Heed all warnings.
4 Follow all instructions.
5 Do not use the apparatus near water.
6 Clean only with a dry cloth.
7 Do not block any ventilation openings. Install in accordance with the manufacturers
instructions.
8 Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including ampliers) that produce heat.
9 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized
plug has two blades with one wider than the other. A grounding-type plug has two
blades and a third grounding prong. The wide blade or the third prong are provided
for your safety. If the provided plug does not t into your outlet, consult an electrician
for replacement of the obsolete outlet.
10 Protect the power cord from being walked on or pinched, particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11 Only use attachments/accessories specied by the
manufacturer.
12 Use only with the cart, stand, tripod, bracket, or table
specied by the manufacturer, or sold with the apparatus.
When a cart is used, use caution when moving the cart/
apparatus combination to avoid injury from tip-over.
13 Unplug the apparatus during lightning storms or when
unused for long periods of time.
14 Refer all servicing to qualied service personnel.
Servicing is required when the apparatus has been
damaged in any way, such as the power supply cord or plug is damaged, liquid has
been spilled or objects have fallen into it, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
15 The power plug must be readily accessible so that the apparatus can be easily
disconnected from the AC power.
16 The Joey is still connected to the AC power whenever it is plugged into a live power
outlet, even if it is turned off using the remote control or front panel buttons.
17 No ame sources, such as lit candles, should be placed on the equipment.
18 The apparatus shall not be exposed to dripping or splashing, and no objects lled
with liquids, such as vases, shall be placed on the top of it.
19 Use only the power supply provided with the Joey. Unplug the Joey power cord by
gripping the power plug, not the cord.
Important Safety Instructions
iii
Important Safety Instructions, continued
20 Do not overload wall outlets or extension cords; this can result in a risk of re or
electrical shock.
21 Never insert objects of any kind into the Joey through openings, as the objects may
touch dangerous voltage points or short out parts. This could cause re or electrical
shock.
22 Do not locate the antenna near overhead light or power circuits, or where it can fall
into such power lines or circuits. When installing the antenna, take extreme care to
avoid touching such power lines or circuits, as contact with them can be fatal.
23 Do not attempt to service the Joey yourself, as opening or removing covers may
expose you to dangerous voltage and will void the Limited Warranty. Refer all
servicing to authorized service personnel.
24 Unplug the Joey from the AC power outlet before cleaning.
25 Do not place the Joey in an enclosure such as a cabinet without proper ventilation.
26 Do not install the Joey in any area where the temperature can be less than 40°F
or more than 113°F. If the Joey is cold to the touch, do not plug it in immediately. Let
it sit unplugged at room temperature for at least 45 minutes before plugging it in.
27 Use an outlet that contains surge suppression or ground fault protection. During an
electrical storm or when the Joey is left unattended and unused for long periods of
time, unplug the power cord from the wall outlet, disconnect the lines between the
Joey and the antenna, and disconnect the telephone line. These actions provide
additional protection against damage caused by lightning or power line surges.
28 Tighten all of the coaxial cable connections only by hand. If you use a wrench, you
may overtighten the connections and damage your equipment.
Proper Care of Your Equipment
Always handle the Joey carefully. Excessive shock and vibration can damage it.
If the equipment is turned on and needs to be moved, unplug the equipment and let
it sit for al least 30 seconds before moving it.
The use of accessories or attachments not recommended by the Joey manufacturer
and voids the Limited Warranty.
Do not stack the Joey on top of or below other electronic devices as this can cause
heat build-up and vibration.
On some TVs, the presence of xed images for extended periods of time may
cause them to be permanently imprinted on the screen. Consult your TV user
guide for information on whether this a problem for your TV, what operating/viewing
restrictions apply to avoid this problem, and associated TV warranty coverage.
Ground Clamp
Antenna Discharge Unit
Grounding Conductors
(NEC Section 810-21)
Satellite
Dish
Coaxial Cable from Satellite Dish
Electric Service Equipment
Ground Clamps
Power Service Grounding
Electrode System
(NEC Art. 250, Part H)
iv
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the antenna assembly.
Increase the separation between the equipment.
Connect the equipment into an outlet on a circuit different from that to which the
Joey is connected.
Consult the dealer or an experienced radio/TV technician for help.
Note to Satellite TV System Installer: This reminder is provided to call the satellite TV
system installers attention to Article 820-40 of the National Electrical Code (NEC) that
provides guidelines for proper grounding and, in particular, species that the cable ground
shall be connected to the grounding system of the building as close to the point of cable
entry as practical.
Important Safety Instructions, continued
1
Joey
The Joey delivers the next-generation of TV content, including
multimedia services over IP-based networks, with high-denition (HD)
and standard-denition (SD) programming. It uses coaxial connections
within the dwelling to connect to the host receiver, a Hopper, and
delivers HD programming and recorded programs from that receiver
through to the Joey. Content includes live, paid, and DVR programming
in HD, SD, and 3D. It uses one of the three available tuners in the
Hopper, or it can display prerecorded content from the DVR or IP-
delivered content.
A single Hopper supports up to three Joeys through the coaxial
connections, or two Hoppers support up to four Joeys. A Joey must
never be directly connected to a Hopper; it must use a Node, a Tap, or
an Isolator for connection to a Hopper.
The remote uses radio frequency (RF) signal to control the Joey and
IR signals to control any other equipment you have programmed. RF
signals travel relatively long distances and can go through walls and
other solid objects. IR signals, used in TV, DVD, and AUX device modes,
travel up to 40 feet in a straight line-of-sight and cannot go through walls
or other solid objects. Point the remote directly at the equipment you
want to control without any objects blocking the signal path.
The front and back panels of the Joey are provided below.
Front Panel Controls
HOLD FOR
RESET
2
Joey, continued
Power
Turn the Joey on
and off or hold
to reset it
Rear Panel Connections
System Info
Displays the System
Info screen
Locate Remote
Triggers the remote to
emit tones, making it
easier to nd
Select
Select menu
items and events
Up/Down Arrows
Navigate through
menus or channels
USB Port
Connects to
multimedia
devices
HDMI® Output
Provides high-
denition digital audio
and video to the TV
Ethernet
Connects to the
broadband home
network
Audio/Video Output
High-quality standard-
denition connection to the
TV audio and video input
Home Video Network
Connects to the home
network through the
coaxial cable
Digital Audio
Optical connection to a
high-quality digital sound
decoding system
Power
Provides power
to the Joey
3
To use the features described in this section, make sure you are in SAT mode by
pressing the SAT Mode button. Use SAT Mode to control the Joey.
Note: Some features may not be available.
SAT Mode
Power & TV Power
Top button turns the Joey on/off
Bottom button turns the TV on/off
Volume and Mute Buttons
Control TV volume
Programming required
Recall
Return to last
TV channel viewed
PIP (Picture-In-Picture)
Buttons
Not available at this time.
Number Buttons
Enter a channel number or
navigate the program guide
Menu
Access receiver
features and settings
Themes
Search for programs
using Themes
Info
Retrieve info on programs
Search
Search for a program
Shortcut Keys
Access frequently
used features
Digital Video Recorder
(DVR) Buttons
Pause live TV and
play or record programming
Format
Format the picture to the
desired width to match the
program you are viewing
System Wizard
Press and hold to backup and
restore receiver and remote
settings
Arrow/Select Buttons
Channel up/down, navigate
through menus, and select a
desired option
View Satellite
Programming
Exit out of any menu/guide and
return to viewing live TV
Cancel
Return to previous menu or
return to watching a program
Browse
See what is on other channels
while watching TV
Program Guide
Display current and future
satellite program listings
Page Buttons
Page up/down in Program
Guide and event content
Press this button
for SAT Mode
Pair/Input
Pair remote to a Joey or
a Hopper
4
TV Mode
To use the features described in this section, make sure you are in TV mode by
pressing the TV Mode button. Remote programming is required.
Note: Some features may not be available depending on your model.
Note: Remote operation is different
on DISH Network TVs.
See your DISH Network TV User’s
Guide for proper operation.
Power & TV Power
Top button turns the TV on/off
Bottom button turns the TV on/off
Press this button
for TV Mode
Mute
Turn TV volume on or off
Recall
Return to last TV channel
viewed
PIP (Picture-In-Picture)
Buttons
Not available at this time
Number Buttons
Enter a channel number
TV Menu
Access menu features
available on some TVs
Pair/Input
Switch between TV inputs
(available only for certain
makes and models of TVs)
Up/Down Arrow Button
Channel up/down on the TV
Volume
Control TV volume (available
depending on your TV model)
Select Button
Select a program or menu
Power & TV Power
Top button turns the DVD/VCR/BD on/off
Bottom button turns the TV on/off
5
DVD Mode
To use the features described in this section, make sure you are in DVD mode by
pressing the DVD Mode button. In addition to operating a DVD player, you can also
use this mode to operate a VCR or Blu-ray Disc™ (BD) player. Remote programming is
required. Note: Some features may not be available depending on your model.
Power & TV Power
Top button turns the DVD/VCR/BD on/off
Bottom button turns the TV on/off
Number Buttons
Use to get to specic chapters
on the DVD; the function
of remote number buttons
depends on the device
View Satellite
Programming
Exit out of any menu/guide and
return to viewing live TV
Press this button
for DVD Mode
FWD
Forward a
videotape or DVD/BD
Play
Play a videotape or
DVD/BD
Pause
Pause a videotape or
DVD
Back
Rewind a videotape
or reverse a DVD/BD
Stop
Stop playing a DVD/BD,
stop playing or
recording a videotape
Record
Record on a videotape
6
DVR Functions
Displays a list of recorded programs.
Plays a live or recorded program.
Pauses a live or recorded program.
Stops recording a program or playing a recorded
program.
Records a program.
Press BACK once to reverse the program four times as
fast as normal play. Press BACK twice to reverse at 15
times normal speed, three times to reverse at 60 times
normal speed, and four times to reverse at 300 times
normal speed. The on-screen bar shows how far you’ve
gone. For a live program, you can only reverse back to
the last channel change or back one hour, whichever
occurs rst.
Press SKIP BACK to skip back about 10 seconds in a
program.
7
Press FWD (Forward) once to fast-forward through
the program four times normal speed. Press FWD
twice to forward at 15 times normal speed, three
times to forward at 60 times normal speed, and four
times to forward at 300 times normal speed. The
on-screen bar shows how far you’ve gone. Of course,
you cannot forward into the part of a live program that
has not been broadcast yet.
Press SKIP FWD to skip ahead about 30 seconds in
the program.
Press PAUSE and then press BACK to reverse the
program in slow motion at 1/4 the speed of normal
play. Press BACK again to reverse at normal speed.
Press PAUSE and then press FWD to forward
the program in slow motion at 1/15 the speed of
normal play. Press FWD twice to forward at 1/4 as
fast as normal play. Press FWD three times to play
the program. Of course, you cannot forward a live
program that has not been broadcast yet.
DVR Functions, continued
8
Using Remote Button Shortcuts
Buttons In Guide Display Scroll in Lists
Move 3 hours back By 1 screen upward
Move 3 hours ahead By 1 screen downward
24 hours back To beginning of list
24 hours ahead To end of list
In addition to their normal functions, some buttons on your remote control
have special shortcut functions. These shortcuts are enabled while
navigating the on-screen Electronic Program Guide (EPG) or viewing the
scrollable list of events.
DVR Buttons
The following table lists some of these shortcuts
for the gray set of buttons that normally control
your DVR functions.
Note: Scheduled updates to your receiver
software may add to or modify these shortcuts.
9
Buttons From Live TV Elsewhere
Access TV Viewing Status
Jumps to menu bar and
displays the red button
menu option
Access Quick Clicks list
Jumps to menu bar
and displays the green
button menu option
Access Settings screen
Jumps to menu bar
and displays the yellow
button menu option
Access Network Settings Jumps to menu bar and
displays the blue button
menu option.
From the EPG, expands
or collapses select
channel ranges
Colored Buttons
The following table lists some of the shortcuts for the colored set of
buttons on your remote control.
Note: Scheduled updates to your receiver software may add to or modify
these shortcuts.
Using Remote Button Shortcuts,
continued
HORIZONTAL HERE
Slide Unit Back Until
It Locks Onto Base
Front This Direction
To Secure Horizontally
VERTICAL HERE
Slide Unit Back Until
It Locks Onto Base
Front This Direction
To Secure Vertically
10
Securing Joey to the Base
Secure the Joey onto the included base, even if it is sitting on a shelf or
table.
Note: If you want to mount the base to a surface, see Mounting Options
for Joey on page 11.
Decide if the Joey is to
be secured to the base
horizontally or vertically.
Position the base accordingly
(see position designations on
the base).
Align the pegs on the base to
the openings in the bottom of
the Joey.
Slide the Joey until it locks into
place.
Vertical
Horizontal
Vertical
1
2
3
Horizontal
Base Screw Holes
Base Screw Holes
11
If you prefer to mount the Joey, the base can be mounted onto a surface
either vertically or horizontally with screws.
Note: However the Joey is mounted, the vents on its top must be clear.
Place the base on a at
surface. If desired, mount the
base onto the surface with the
enclosed four screws using
the base screw holes in the
corners.
Mounting Options for Joey
Secure the Joey into the base
(see Securing Joey to the Base
on page 10).
Mounting the Base to a Surface Horizontally
1
2
Base
Screw
Holes
Base
Screw
Holes
12
Mounting Options for Joey, continued
Mounting the Base to a Surface Vertically
Place the base onto a at
vertical surface. Mount the
base onto the surface with the
enclosed four screws using
the base screw holes in the
corners. Use the screws if
mounting into wood, and use
the anchor bolts if mounting
into drywall.
Secure the Joey into the base
(see Securing Joey to the Base
on page 10).
1
2
Note: Do not
mount the Joey to
a vertical surface
in the vertical
orientation.
Note: Do not
block any
ventilation
openings on
the Joey.
Note: Do not
mount the Joey to
the back of a TV.
Note: Do not
mount with the
buttons down.
13
Holding the Joey and base
rmly, forcefully push the Joey
away from the base until it
releases.
Removing Joey from the Base
Lift Joey away from the base.
1
2
RG-59 or RG-6
Coaxial Cable
Home Video
Network Port
RG-59 or RG-6
Coaxial Cable Home
Network
14
Connecting to Home Video Network
Connect one end of either RG-
59 or RG-6 coaxial cable to the
HOME VIDEO NETWORK port on
the back of the Joey.
Connect the other end of coaxial
cable to your home network.
Do not cover the vents
or stack anything on the
Joey. Covering the vents
or stacking anything on
the Joey can cause heat
build-up, which voids the
Limited Warranty.
Connect the power cord to the
back of the Joey and plug into an
outlet.
The Joey uses your home’s coaxial TV cable to communicate to the host
receiver, Hopper. Once the Joey is connected to your home’s network, it
uses the content and features of the receiver to display programming on
another HDTV or SDTV in the home.
1
2
3
or
15
Connecting to TV
Connect cable(s) to the appropriate
connection on the back of the Joey. Joey
supports HDMI technology or RCA-type
connections.
Connect the other end of the cable to the
appropriate input of your TV or monitor.
Conrm that both your TV and the Joey are
connected to a power outlet.
Turn on the Joey and TV. Change your TV to
the correct input or source. Consult your TV
user’s guide for assistance.
If this is the rst time that the Joey has been
turned on, the Setup Wizard appears. See
page 17 for going through the Setup Wizard.
Note: In most cases, connecting the HDMI
cable provides plug-and-play control of the
TV’s display resolution and other settings.
However, your TV may require selecting a
different format to display from the Joey during
setup.
Turn up the volume on your TV and conrm
you have sound. If you don’t have sound, your
system may require you to connect audio (red
and white) RCA-type cables between the
Joey’s Audio Outputs and the TV’s audio input
connections.
1
2
4
3
16
Inserting the Batteries
Pull the remote battery cover off.
Insert 4 AAA batteries of the same type
and kind, making sure to match the plus
(+) ends with the plus markings on the
battery case.
Replace the remote battery cover.
1
2
3
17
Setting Up the Joey
Turn on the Joey and your TV. The
Starting Up screen appears.
The cursor appears on the screen.
After a few minutes, the Receiver Setup
Wizard screen appears.
Press PAIR on your remote. The Pair
Remote option becomes highlighted.
1
2
Before setting up the Joey, make sure your Hopper is set up rst. To
set up the Joey, follow the steps below.
18
Setting Up the Joey, continued
Select a Location Name for the Joey
and select Next. The system updates
the software and reboots; this process
takes several minutes.
If your connection is recognized, the
video resolution is correctly selected;
select Next. If you change the format
for the HDTV setup, select the video
resolution for your HDTV under TV
Type and select Next.
Select Yes to save the settings.
3
4
Continued on the next page
5
19
The system looks for an available
Hopper. If the Joey nds more than
one Hopper, select the Hopper to which
you want to link the Joey.
To link the Joey to the Hopper, press
Select.
Select Save. This step takes several
minutes to complete.
Select Watch TV to watch your DISH
Network programming.
Select Guide to display the program
guide.
Select Settings to display the Settings
Menu.
8
7
6
Setting Up the Joey, continued
Lookup Code
20
You can program your DISH remote to control another device, such as
a TV, DVD, Blu-ray Disc player, VCR, audio receiver, or ampliier.
The receiver scans the database of codes for the particular device and
tries each code. When you nd one that works, you save that code.
Typically, the TV mode button is programmed to a TV; the DVD mode
button is programmed to a DVD, Blu-ray Disc player, or VCR; and
the AUX button to a DVD, Blu-ray Disc player, VCR, audio receiver,
or amplier. However, each of the Mode buttons are programmable to
whatever device you select.
Turn the device and receiver on.
Press MENU and select Settings. From
the Settings screen, select Remote
Manager.
Select the TV Code, DVD Code, or AUX
Code option on the Remote Manager
screen. If programming in TV or DVD
Code, continue to step 4. If programming
in AUX Code, continue with this step.
For programming in AUX Mode only:
Scroll the Aux Device list to select and
highlight your device type. Select Next.
Select the Lookup Code option.
2
3
Programming Remote to Control
Another Device
4
Yes
No
21
Scroll the Sort By (or Aux Device) list to
position the selected option within the blue
highlight bar.
Highlight the device’s name in the Brand list
and select Next.
Select Yes to test the remote with the
device.
Press the Mode button for the device you
are setting up. Release.
Press POWER to turn off your device. If
device turns off, continue with step 10.
If it does not turn off, press and release
SAT to switch modes. Select No and
return to step 6 for the next code.
5
6
7
8
9
Programming Remote to Control
Another Device, continued
K-L
Sort by
I-J
M-N
O-Q
R-S
RCS
Brand
RadioShack
Realistic
Reoc
RevolutionHD
Yes
OR
No
Save
22
Using the remote, turn the device on and
try some other remote buttons to make
sure they work. When nished, press and
release SAT to switch modes.
If the code worked for other buttons, select
Yes and continue to step 11. If the code did
not work, select No and return to step 6 for
the next code for the brand of your device.
On the Remote Manager screen,
conrm that the device’s brand name is in
parentheses after a four-digit code. Select
Save.
Programming Remote to Control
Another Device, continued
10
11
23
Setting Parental Controls
Press MENU.
Select Settings.
Select Parental Controls.
The Parental Controls screen
appears.
To place parental controls on the programming coming to the TV
connected to this Joey, you can either copy the settings from the
Hopper, or you can set different parental controls for a particular
Joey. To copy the parental controls that have been set for the
Hopper, go to your Hopper, press MENU, select Settings, select
Parental Controls, and select Copy Settings. Select which Joey
you want to have the same settings as the Hopper.
To set parental controls on the Joey, follow the procedure provided
below. You can set Parental Controls for each Joey.
1
2
3
continued on next page
Save
Hide Adult
Channels
Yes
No
Restrict
Purchases
Yes
No
Ratings
Restrictions
Medium
High
None
Low
Restrict
Applications
Yes
No
24
4Select one of the following from
Ratings Restrictions:
None
Low
Medium
High
Select Yes to hide adult channels or
leave No selected.
Select Yes to restrict purchases or
leave No selected.
Select Yes to restrict applications or
leave No selected.
Select Save. Conrm Password.
6
7
Setting Parental Controls, continued
5
8
25
Sharing Content
If all three Hopper tuners are in use, you may either join one of the
events or watch a program found under PrimeTime Anytime™, On
Demand, or recorded on the DVR.
If you select a program to watch
and the TV Viewing Status
screen appears, all tuners on the
Hopper are in use. You may join a
program that is being displayed on
another TV on your home network
or watch PrimeTime Anytime, On
Demand, or a program recorded
on the DVR. If the event is grayed
out, you are unable to join it.
Select an event under Join or
a tile under Watch by using the
Arrow keys on the remote to
highlight your option and pressing
SELECT.
1
2
Back
Backup
26
Backing Up Settings
After setting up the remote and the Joey, you can back up your
settings. If you back up your settings, you can easily restore your
settings.
Press MENU, select Settings,
and then select System Wizard.
If you have nished setting up a
new remote and receiver, select
Backup. Backup saves your
receiver and remote settings.
When Backup is complete,
select Back to return to System
Wizard.
Press VIEW LIVE TV to return to
your satellite programming.
1
2
3
4
Back
Restore
27
Restoring Settings
If you should lose settings that have been backed up (see Backing
Up Settings on page 26), you can restore the remote and receiver
settings.
Press MENU, select Settings, and
then select System Wizard.
If you are setting up a new remote
and used Backup with the previous
remote, click on Restore to restore
the settings.
Select either Receiver or Remote
settings to restore from the Device
List.
When Restore is nished, select Back
to return to System Wizard. Repeat
step 3 to restore settings for either
Receiver or Remote, depending on
which one was selected earlier.
Press VIEW LIVE TV to return to your
DISH programming.
5
4
3
2
1
Device
Remote
Receiver
LOCATE
REMOTE
28
Locating the Remote
Press LOCATE REMOTE on the front panel
of the Joey.
If the missing remote control is paired to
this Joey and within radio frequency (RF)
range, there should be a series of tones you
hear to help nd the location of the remote.
It may take up to 30 seconds after touching
LOCATE REMOTE before you hear the
tones. Press any button on the remote to
turn off the Locate tones after nding the
remote.
If you do not hear any tones after pressing
LOCATE REMOTE, press the SYSTEM
INFO button on the front panel. The
System Info screen lists the paired
remote(s). If the remote control you want
to nd is not listed or it is not paired to the
Joey, using LOCATE REMOTE is not an
option.
If the remote control you want to nd is out
of RF range, LOCATE REMOTE is not an
option.
When you are looking for the remote, try the LOCATE REMOTE feature
on the front panel of the Joey.
1
2
29
Troubleshooting
There is no picture on the TV after connecting it to the Joey.
What to do: Check that all connections are hand-tightened. Verify
that DISH programming is displaying on the Hopper. If all connections
are good and the Hopper is working as expected, try connecting the
Joey to the TV using an RCA-type connection. If using an RCA-type
connection, set the correct input for this connection on the TV and
change the settings for the TV on the Joey to match your TV’s settings.
Your remote control does not work well when controlling the
Hopper or the Joey.
What to do: Verify that your remote has fresh batteries. There is a
Battery Level indicator on the System Info screen that displays three
levels: Green (good), Yellow (low), and Red (critical). If this indicator is
at Yellow or Red, replace the batteries with new batteries of the same
type and kind.
Verify that your remote is paired. This information is provided on the
System Info screen. If it is not paired, pair the remote.
Other devices, such as wireless routers, Bluetooth®, 2G phones,
and microwave ovens, could create interference and affect the
performance of your remote. Move your Joey away from other
electronic devices that could potentially cause interference.
Use this information if you have a problem using the Joey. To solve a
particular problem, do the following:
In the following section, nd the information that relates to the
problem you are experiencing. Try the suggested solution for that
problem.
Make sure your remote control has fresh batteries. If you see the
Remote Battery Low warning on your TV screen, it is time to change
the batteries.
Visit mydish.com/support.
30
Troubleshooting, continued
Your picture is snowy (or black or blue).
What to do: Make sure your TV is tuned to the correct channel. Make
sure the cables are completely and correctly connected from the Joey
to the TV and from the Joey to the home network.
While performing a remote control procedure, the remote control
stops working.
What to do: Start over again. If you don’t press a button for
20 seconds in a programming sequence, the remote shuts off its
programming function.
My remote is not working.
What to do: Verify the batteries are installed according to the diagram
inside the remote control’s battery compartment.
Check the Battery Level indicator located in the System Info screen.
This indicator displays three levels: Green (good), Yellow (low),
and Red (critical). If this indicator is at Yellow or Red, replace the
batteries with batteries of the same type and size.
Conrm the remote is in the correct mode for the device you want to
control. For example, to control the Joey, press SAT on the remote before
the function you want performed.
Make sure you are using the correct remote control provided for your
Joey. The remote uses radio frequency (RF) signals to operate your Joey.
Other equipment is usually controlled using infrared (IR) light signals.
If you have programmed the remote to control your equipment in other
device modes, then the remote control must have a clear line-of-sight to
the front of these other devices.
Check that the connection to the home network is hand-tightened.
31
Troubleshooting, continued
If your remote is showing that it is paired but isn’t working, select Un-Pair
on the System Info screen and listen for the conrmation tone. Press
PAIR to pair the remote again. If you do not hear the tone, continue with
the next suggestion.
If your remote is not listed or cannot be un-paired on the System Info
screen, then complete the following steps:
1 Press and hold SAT until all the Mode buttons light up and release.
2 Press RECALL and 0 (the number zero) at the same time and
release (SAT lights up).
3 Press SEARCH and release (SAT lights up).
4 Press VOL+ and release (SAT lights up).
5 Press STOP and release (un-pair tone is heard).
6 Press SYSTEM INFO on the front panel.
7 Press INPUT/PAIR and release to pair the remote again.
When I press a button on the remote, all the Mode LEDs ash.
What to do: When batteries are rst inserted into the remote, the remote
goes through an initializing process. This process takes about ten
seconds, and pressing a key while the remote is booting up causes the
SAT, TV, and AUX mode buttons to ash. If a remote stays in this state
for longer than two minutes, replace the batteries (see page 16).
My PIP (Picture-In-Picture) button isn’t working.
What to do: The PIP feature is available only with the Hopper.
I am trying to watch a program, but the TV Viewing Status
displays instead.
What to do: All tuners on the Hopper are currently in use, either by
other TVs, the DVR recording a program, the Hopper taking a software
download, and/or a remote viewing session occurring. You can wait
until a tuner becomes available, watch the same programming that is
displaying on another TV, or select PrimeTime Anytime™, On Demand,
or DVR.
32
Limited Warranty
This Limited Warranty is a legal document. Keep it in a safe place. Remember
to retain your Bill of Sale for warranty service! Any items returned without a copy
of the Proof of Purchase will be considered out of warranty.
What the Warranty Covers
This warranty extends only to the original user of the equipment and is limited to the
purchase price of each part. EchoStar Technologies L.L.C. and its afliated companies
(“EchoStar”) warrant this system against defects in materials or workmanship as follows:
Labor: For a period of one (1) year from the original date of purchase, if EchoStar
determines that the equipment is defective subject to the limitations of this warranty, it
will be replaced at no charge for labor. EchoStar warrants any such work done against
defects in materials or workmanship for the remaining portion of the original warranty
period.
Parts: For a period of one (1) year from the original date of purchase, EchoStar will
supply, at no charge, new or re-manufactured parts in exchange for parts determined
to be defective subject to the limitations of this warranty. EchoStar warrants any such
replacement parts against defects in materials or workmanship for the remaining part of
the original warranty period. Note: “Parts” means items included in this package, which
may include the satellite dish assembly, receiver, LNBF, remote control, power supply, or
dish mounting hardware. It does not include other parts purchased separately.
What the Warranty Does Not Cover
This warranty does not cover installation of the system. If applicable, such installation will
be warranted under a separate installation agreement.
This warranty does not cover consumer instruction, physical setup or adjustment of any
consumer electronic devices, remote control batteries, signal reception problems, loss of
use of the system, or unused programming charges due to system malfunction.
This warranty does not cover cosmetic damage, damage due to lightning, electrical
or telephone line surges, battery leakage, re, ood, or other acts of Nature, accident,
misuse, abuse, repair or alteration by other than authorized factory service, use of
accessories not recommended by the receiver manufacturer, negligence, commercial or
institutional use, or improper or neglected maintenance.
This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and
handling, removal or reinstallation, shipping damage if the equipment was not packed
and shipped in the manner prescribed, nor equipment purchased, serviced, or operated
outside the continental United States of America.
33
Limited Warranty, continued
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE
REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED
WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM.
UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S LIABILITY, IF ANY, EXCEED THE
PURCHASE PRICE PAID FOR THIS SYSTEM. EXCEPT TO THE EXTENT PROHIBITED
BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN
DURATION TO THE PERIOD OF THIS WARRANTY. ECHOSTAR RESERVES THE
RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES
ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE
PERFORMED PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-
APPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR
CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS
WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN
UNAUTHORIZED PERSON.
If You Need Assistance
Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase
and either your customer account number, the receiver conditional access number, or the
receiver model number ready. Display the System Info screen to nd these numbers.
A Customer Service Representative will assist you.
If the Representative determines you should return any equipment, you will be directed
to call a Return Authorization representative. Before shipping any equipment, you must
talk to a Return Authorization representative and must obtain a Return Authorization (RA)
number.
You will be given the appropriate address for which to return your equipment. Whether
under warranty or not, you will be responsible for the cost of shipping back the defective
equipment. For faster service, see the Advance Exchange Program below.
Returned equipment must be packaged properly, using either the original shipping
materials or the packaging in which the replacement equipment is shipped. Include a
copy of the Bill of Sale. Any items returned without a copy of the Proof of Purchase will be
considered out of warranty. Follow the instructions given to you by the Customer Service
Representative.
Write the RA number in large, clearly visible characters on the outside of the shipping
box that you use to return the equipment. To avoid confusion and misunderstandings,
shipments without an RA number clearly visible on the outside of the box will be returned
to you at your expense.
34
DISH Network Exchange Program
DISH Network offers two options if you need to replace your satellite receiver equipment or its
accessories.
Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped
immediately to you (depending upon where you live, it could take three to ve business days).
Along with replacement equipment, you will receive a prepaid shipping label and instructions
on how to return the defective equipment. The shipping charge, for receiving replacement
equipment and returning the defective equipment, is a one-time fee based on EchoStar’s
competitive bulk shipping rates (additional charges may apply outside of the continental US).
This fee will be charged to your billing account or your valid credit card. If you do not ship the
defective equipment to EchoStar within ten days after receiving the replacement, your billing
account or credit card will be charged the market price of the replacement. If you return the
defective equipment after ten days, you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will
be charged the standard repair fee for the replacement. If damage to the defective equipment
is found, which EchoStar in its sole discretion determines has voided the warranty, or makes
the equipment unrepairable, billing account or credit card will be charged the market price of
the replacement.
Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster service, upon
receipt of your equipment you will be shipped a replacement. Your original equipment will not
be available for return.
If the defective equipment is covered under this warranty, a replacement will be shipped back
to you at no additional cost (additional charges may apply outside the continental US).
If your equipment is not covered under warranty and can be repaired your billing account
or credit card will be charged the standard repair fee for the replacement. If damage to the
defective equipment is found, which DISH Network in its sole discretion determines has voided
the warranty, or makes the equipment unrepairable, your billing account or credit card will be
charged the market price of the replacement.
An accessory is any DISH Network branded equipment, displaying the DISH Network logo,
excluding the receiver, cables and hookups, and non-mechanical components. A one-year
warranty becomes effective upon the activation of the DISH Network system or date of
purchase, if bought separately. A proof of purchase is required to verify the purchase date.
If an accessory has an expired warranty, no exchange will be issued. You may purchase
replacement accessories from DISH Network or your local retailer.
Accessory Warranty
35
Residential Customer Agreement
Thank you for choosing DISH Network®.
To view this Residential Customer Agreement in Spanish, please visit dish.com or call us
at 1-800-333-DISH (3474) and we will send you a copy. Para ver este acuerdo en español
por favor visite dish.com o llame all 1-800-333-DISH (3474) y le enviaremos una copia.
DISH Network is happy to answer any questions you may have (including questions
regarding billing, installation, equipment and service) and to provide you with technical
and other customer support. You may contact us 24 hours a day, any day of the year:
Phone: 1 (800) 333-DISH (3474)
Email: care@dish.com
Mail: DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
Website: dish.com
For purposes of this Residential Customer Agreement (the “Agreement”) and any
customer agreement(s) applicable to the package plans(s) under which you are receiving
Services and/or equipment from DISH Network (each, a “Package Plan Agreement”):
(i) “you” and “your” refer to you, the DISH Network subscriber; and (ii) “DISH Network”,
“DISH,” “we,” “us” or “our” refer to DISH Network L.L.C. (formerly known as EchoStar
Satellite L.L.C.) or, where applicable under the particular circumstances, third party billing
agents.
“DISH Network” is a registered trademark of DISH Network L.L.C.
THIS AGREEMENT, TOGETHER WITH ANY APPLICABLE PACKAGE PLAN
AGREEMENT, SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH
DISH NETWORK WILL PROVIDE ITS SERVICES AND EQUIPMENT TO YOU. THIS
AGREEMENT IS EFFECTIVE UNTIL WE CHANGE OR REPLACE IT. IF YOU ARE
A NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH NETWORK
ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT SHALL
CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT. IF YOU ARE AN EXISTING
DISH NETWORK CUSTOMER, WE WILL NOTIFY YOU OF ANY CHANGES TO, OR
REPLACEMENT OF, THIS AGREEMENT, AND YOUR CONTINUED RECEIPT OF DISH
NETWORK SERVICES OR EQUIPMENT FOLLOWING RECEIPT OF SUCH NOTICE
SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED
AGREEMENT. IF YOU ARE AN EXISTING CUSTOMER AND DO NOT WISH TO
ACCEPT ANY CHANGED OR REPLACED AGREEMENT, YOU MUST NOTIFY US
IMMEDIATELY AND WE WILL, AT OUR OPTION, EITHER CANCEL YOUR SERVICE OR
ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE PREVIOUS
VERSION OF THIS AGREEMENT.
36
Residential Customer Agreement,
continued
1. THE DISH NETWORK SERVICE
A. Services Dened. “Services” shall mean all video, audio, data, interactive and other programming services and all
other services that are currently available from DISH Network (whether subscription, pay-per-view or otherwise) and that
we may provide to customers in the future.
B. Minimum Programming Levels. If your applicable Package Plan Agreement species required minimum
programming, you must subscribe to such programming. Otherwise, you must subscribe to one or more of the following
programming packages: Welcome Pack, Latino Welcome, DISH America or a higher version of such packages; a
qualifying International package plus one of the following: International Basic Package, Chinese Basic Package, or a
previously listed package. We may change such minimum programming requirements at any time. For select customers
based on when activation of service occurred, an International Service Access Fee (as detailed in Exhibit 1) may apply.
If you subscribe to Racetrack TV, but do not subscribe to applicable minimum programming a Service Access Fee (as
detailed in Exhibit 1) may apply.
C. Programming Availability. Certain Services, including without limitation, some subscription Services, sporting events
and broadcast network Services, may be blacked out in your viewing area; if you circumvent or attempt to circumvent
any of these blackouts, you may be subject to legal action. If the location at which you are receiving Services is a
wagering location, you are not eligible to receive certain channels, including without limitation, Racetrack TV. You
must be at least 18 years of age, or the applicable age of majority where you reside, to order or receive adult-oriented
programming services.
D. Changing Your Programming Selection. Unless otherwise specied in this Agreement or any applicable Package Plan
Agreement(s), you may change your programming selection at any time by notifying us. A Programming Change Fee
(as detailed in Exhibit 1) may apply to such programming changes, unless you are receiving Services and/or Equipment
(as dened in Section 4(A)) pursuant to a Package Plan Agreement that requires you to pay in full for all Services and/or
Equipment prior to receiving such Services and/or Equipment (a “Pre-Pay Promotion”).
E. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only when you renew.
You may not downgrade your Services during the term of a multi-month subscription.
F. Ordering Pay-Per-View. You may use your remote control and on-screen program guide to order pay-per-view
Services through your television if your DISH Network receiver is connected to a land-based telephone line and/or a
broadband home network. You may also order DISH Network pay-per-view Services by calling 877-DISH-PPV (3474-
778) and using our automated system, or by visiting dish.com/orderppv, or by speaking with a live operator at one of our
customer service centers (an Agent Assit Fee will apply as detiled in Exhibit 1). Pre-Pay Promotion customers may only
order pay-per-view Services by calling 877-DISH-PPV (3474-778).
G. Accessing the Internet Through Your Receiver. Some of our receivers can be used to access websites and
information on the Internet. DISH Network does not have any control over such websites and information, and we do not
make any representations, warranties or guarantees as to the availability or content of such websites and information,
including without limitation: (i) the accuracy, availability, sequence, completeness, timeliness, copyright compliance,
legality, content, validity, or quality of any such websites or information; or (ii) whether using the software contained
in such receivers may result in accessing unintended, inappropriate or objectionable content. We may change, limit,
suspend, disable and/or remove your ability to access the Internet using your receiver at any time without notice. We
may also limit or restrict the websites and information that you may access on the Internet using your receiver at any
time without notice.
H. Private Home Viewing Only. DISH Network provides Services to you solely for viewing, use and enjoyment in your
private home. You agree that no Services provided to you will be viewed in any areas open to the public, commercial
establishments or other residential locations. Services may not be rebroadcast or performed, and admission may not be
charged for listening to or viewing any Services. If your Services are viewed in an area open to the public, a commerical
establishment or another residential location, we may disconnect your Services and, in addition to all other applicable
fees, you must pay us the difference between the price actually paid for Services and the full applicable rate for such
Services, regardless of whether we have the right to distribute such Services in such other location.
37
I. Changes in Services Offered. We may add, delete, rearrange and/or change any and all programming,
programming packages and other Services that we offer, as well as the prices and fees related to such programming,
programming packages and Services, at any time, including without limitation, during any term commitment period
to which you have agreed. If a change affects you, we will notify you of such change and its effective date. In the
event that we delete, rearrange or change any programming, programming packages or other Services, we have no
obligation to replace or supplement such programming, programming packages or other Services. You are not entitled
to any refund because of a deletion, rearrangement or change of any programming, programming packages or other
Services.
J. Promotional Offers and Items. If a third party, such as an independent DISH Network retailer, integrator or private
cable operator, offered you a promotional offer or item in connection with your subscription to the Services, such third
party is wholly responsible for fullling such promotional offer or providing such promotional item, and DISH Network
is not in any way responsible for such fulllment unless the promotional offer or item was offered with DISH Network’s
prior authorization, approval, permission or knowledge.
2. BILLING POLICIES; PAYMENTS FOR SERVICES; FEES
A. Payments. You agree to pay all amounts billed for Services, as well as all taxes, fees and other charges, if any, that
are now or may in the future be assessed in connection with any Services you receive from us, and any other charges
due and owing to us. State and local taxes or reimbursement charges for gross earnings taxes imposed on satellite
providers for transmission of programming in some states may apply. Unless you prepay for a multi-month subscription
to Services or prepay for all Services as required by your participation in a Pre-Pay Promotion, we will bill you monthly
in advance for most Services and in arrears for other Services such as pay-per-view ordered by you or anyone
who uses your Equipment, whether with or without your permission, until you cancel your Services. Multi-month
subscription customers and Pre-Pay Promotion customers will be billed based on your pre-pay period (multi-month
subscriptions) or monthly (Pre-Pay Promotion customers), and must make all payments in advance of the due date
on your bill in order to continue receiving your Services; you must also pre-pay for all other Services, such as pay-per-
view, ordered by you or anyone who uses your Equipment, whether with or without your permission.
B. Billing Policies. Your bills will show the total amount due, the payment due date, payments, credits, purchases
and other charges to your account. You may submit your payment by mail, on our website, through our AutoPay
program, by calling a DISH Network customer service representative, or by any other means that we designate.
Partial payments will be applied rst to the oldest outstanding bill. You must make your payment regardless of whether
you receive a bill. We do not assume the risk of undelivered mail. If you send checks or money orders marked with
a designation such as “payment in full,” we can accept them without waiving any of our rights, including without
limitation, our rights to collect any other amounts owed by you, notwithstanding your characterization of such payment.
DISH Network does not extend credit to our customers, and the Late Payment Fee (as detailed in Exhibit 1) is not
interest, a credit service charge or a nance charge. Certain fees and charges may apply in certain circumstances to
your payment for the Services, including without limitation, those expressly set forth in Exhibit 1 attached hereto and
incorporated herein by reference.
C. AutoPay and Paperless Billing. If you accept a promotion that requires you to sign up for and maintain AutoPay
and/or Paperless Billing and later discontinue AutoPay and/or Paperless billing, then you may no longer be eligible for
that promotion and you may lose the promotional price.
D. Alterations to Payment Terms. If you pay for a monthly subscription (other than a Pre-Pay Promotion) and your
account is past due on more than one occasion, we may require that you pay for all Services and Equipment before
you receive them, and you will be deemed to be receiving your Service under a Pre-Pay Promotion, at which point,
all terms and conditions of such Pre-Pay Promotion will apply to you. If you paid for a multi-month subscription to any
Services and your account is past due for any amount, we may convert your multi-month subscription to a monthly
subscription, and we will rst apply the amount you paid for your multi-month subscription to any past due amounts
and then to any oblications you incur in the future.
Residential Customer Agreement,
continued
38
E. Restarting your Services. If you do not pay your bill in full by its due date, or you at any time otherwise fail, neglect
or refuse to make timely payment for your Services, we may disconnect your Services, and in such event we will be
wholly relieved from any and all of our duties and obligations under this Agreement. If your Services are disconnected
for non-payment or any other reason, DISH Network may require that you pay, and you agree to pay, before we
reconnect your Services, all past due charges, a deposit equal to a minimum of one month of service charges, and
all outstanding balances accrued through the date of such disconnection. If your Services are disconnected for
non-payment or any other reason, you will no longer be eligible, even if you pay to restart your Service, to receive
any remaining credits or promotional pricing that you would have been eligible to receive had your Services not been
disconnected. Unless required by applicable law, deposits will not be held segregated from other funds and will not
earn or accrue interest. Promotional pricing is valid only at the time of installation.
F. Attorneys’ Fees/Collections. If we use an attorney or a collection agency to collect any money you owe us or to
assert any other right that we may have against you, including without limitation, any breach of any agreement you
may have with DISH Network or one of our afliates, you agree to pay the reasonable costs of such collection or
other action. These costs may include, without limitation, the costs of a collection agency, reasonable attorneys’ fees
and court costs. If you believe you have been billed in error or you would like to make any other requests for a billing
statement credit, you must contact our customer service center by telephone or in writing within twenty (20) days after
the date you receive the bill for which you are seeking correction. Failure to timely notify us of a dispute will constitute
your acceptance of the corresponding bill. You must pay undisputed portions of any billing statement before the next
billing statement is issued or you must pay a Late Payment Fee. All payments for Services must be made directly by
you to us, unless we authorize otherwise; for example, DISH Network shall have no obligation to provide Services for
which payment is made by you to a third party or payment is made by a third party on your behalf.
G. Billing Agent Payments. Different or other payment and billing terms, conditions, options and fees may apply when
billing is provided through a third-party billing agent, including without limitation, a local telephone company.
H. Early Termination Fees. Depending on your specic Package Plan Agreement, you may incur fees for
disconnecting your service before the expiration of a commitment period or downgrading your programming below any
applicable minimum programming requirement during a commitment period (each an “Early Termination Fee”). Please
reference your Package Plan Agreement for details regarding any Early Termination Fee that may apply.
3. CANCELLATION OF SERVICE
A. Continuation of Services. Your subscription to Services will automatically renew until you cancel your Services or
we otherwise disconnect your Services, in each case as provided herein or in any applicable Package Plan Agreement.
B. Cancellation Policies. You may cancel your Services for any reason at any time by notifying us at the phone
number, e-mail address or mailing address set forth at the top of this Agreement. Please be aware that certain
Package Plan Agreements have an optional or mandatory term commitment period and if you cancel your Services
prior to the expiration of an applicable optional or mandatory term commitment period, certain early termination or
cancellation fees may apply.
C. Disconnection of Services. In addition to all other rights that DISH Network may have to disconnect your Services,
DISH Network may disconnect your Services if: (i) you fail to pay any bill in full when it is due; (ii) we receive
conrmation that you have received Services, or any part of the Services, without paying for them; (iii) you otherwise
violate the terms and conditions of this Agreement or any applicable Package Plan Agreement; (iv) you transfer,
encumber or relocate any leased Equipment (unless you relocate such Equipment as part of a residential move into
an area within which you can permissibly continue to receive such Services); (v) you assign or attempt to assign any
of your rights, duties or obligations under this Agreement or any applicable Package Plan Agreement; (vi) you are
receiving Services through a third-party billing agent and become ineligible to receive applicable services provided
by such third-party billing agent; or (vii) you commence any act or ling of bankruptcy or bankruptcy proceedings are
commenced against you.
D. No Credits. If your Services are cancelled or disconnected for any reason, you still must pay all outstanding
balances accrued, including without limitation, any applicable fees. Except in certain limited circumstances, charges
Residential Customer Agreement,
continued
39
for Services, once charged to your account, are non-refundable, and no refunds or credits will be provided in connection
with the cancellation of Services. If you received a discounted price due to a promotion, and you cancel prior to any
applicable expiration of that promotion, you are not entitled to any refund or credit for the unused portions of such
discounted price. If you received a discounted price in exchange for your agreement to pay for your Services on a multi-
month basis, and you cancel your Services prior to the expiration of your multi-month subscription, you are not entitled to
any refund or credit for the unused portions of your multi-month subscription.
4. EQUIPMENT
A. Equipment. In order to receive Services you must purchase or lease certain reception equipment consisting primarily
of a DISH Network compatible satellite receiver(s) and applicable Smart Card(s), remote control(s), satellite antenna(s),
and sometimes low noise block converter feed(s) (LNBF) with integrated feed(s) (collectively, “Equipment”).
B. Additional Tuners and Receivers. We may choose to allow you to place additional receivers on your account. If
we allow you to do so, each additional receiver will be authorized to receive the same Services as your initial receiver,
subject to the limitations of your television equipment. All of your receivers must be located at the same residence and
continuously connected to the same land-based telephone line and/or broadband home network. If you wish to receive
Services at two different residential locations, you must open a separate account for each location, unless otherwise
specically authorized by DISH Network. You may not directly or indirectly use a single account for the purpose of
authorizing Services for multiple DISH Network receivers that are not all located in the same residential location and
connected to the same land-based telephone line and/or broadband home network. If we later determine that you did, we
may disconnect your Services and, in addition to all other applicable fees, you agree to pay us the difference between
the amounts actually received by us and the full retail price for the Services authorized for each DISH Network receiver
on your account.
C. Smart Cards. Receiver(s) are equipped with a conditional access card (“Smart Card”) inserted into a slot
or otherwise installed in such receiver. Not all receivers with a Smart Card slot require a Smart Card for proper
authorization. Smart Cards remain the property of DISH Network at all times and must be returned to us upon our
request. Smart Cards are not transferable. Your Smart Card will only work in the DISH Network receiver to which it was
assigned by DISH Network. If you report to our customer service center that your Smart Card has been lost, damaged,
defective or stolen, we will replace it, unless there is evidence of unauthorized tampering or modication, and a Smart
Card Replacement Fee will apply. In addition, in order to minimize downtime for your Equipment, DISH Network will,
upon your request, deliver a replacement Smart Card to you via overnight delivery, in which case an Overnight Delivery
Fee will apply.
D. DVR. DISH Network’s digital video recorder (“DVR”) products allow you to record programming in digital format.
Total available recording time varies depending on your receiver and the nature of the programs being recorded. DISH
Network does not guarantee access to or recording of any particular programming, or that any such programming will
not be deleted from your DVR product. Most programming is the copyrighted material of the third party that supplies
it; is protected by copyright and other applicable laws; and may not be reproduced, published, broadcast, rewritten,
or redistributed without the written permission of the third party that supplied it (except as permitted by the “fair use”
provisions of the U.S. copyright laws).
E. Telephone/Broadband Connection. To optimize the operation of your Equipment, you must continuously connect
each DISH Network receiver on your account to the same land-based telephone line and/or a broadband home network.
Failure to connect each receiver to the same land-based telephone line and/or a broadband network may result in
interruption or disconnection of Services. We may charge you a TV2 Receiver Connection Fee for each dual tuner
receiver that is not connected to the same land based telephone line and/or a broadband network (as detailed in Exhibit
1).
F. Receiver Alterations. DISH Network may, through periodic downloads, alter the software, features and/or functionality
in your DISH Network receivers; provide data and content to DVR products; store and remove data and content on the
hard drives of DVR products; and send electronic counter-measures to your DISH Network receivers. DISH Network will
use commercially reasonable efforts to schedule these downloads to minimize interference with or interruption to your
Services, but shall have no liability to you for any interruptions in Services arising out of or related to such downloads.
DISH Network may from time to time cease supporting one or more DISH Network receiver models.
Residential Customer Agreement,
continued
40
G. Proprietary Components and Software. DISH Network receivers and Smart Cards contain components and software
that are proprietary to DISH Network and its licensors. You agree that you will not try to reverse-engineer, decompile or
disassemble, nor will you tamper with or modify, any software or hardware contained within any receiver or Smart Card.
Such actions are strictly prohibited and may result in the termination of this Agreement, disconnection of your Services
and/or legal action.
H. Software License. You are licensed to use the software provided in your DISH Network receiver(s), as updated by
DISH Network, its licensors and/or its suppliers from time to time, solely in executable code form, solely in conjunction
with lawful operation of the DISH Network receiver(s) that you purchased or leased, and solely for the purposes
permitted under this Agreement. You may not copy, modify or transfer any software provided in your DISH Network
receiver(s), or any copy of such software, in whole or in part. You may not reverse engineer, disassemble, decompile or
translate such software, or otherwise attempt to derive its source code, except to the extent allowed under any applicable
laws. You may not rent, lease, load, resell for prot or distribute any software provided in your DISH Network receiver(s),
or any part thereof. Such software is licensed, not sold, to you for use only under the terms and conditions of this license,
and DISH Network, its licensors and its suppliers reserve all rights not expressly granted to you. Except as stated
above, this license does not grant to you any intellectual property rights in the software provided in your DISH Network
receiver(s). Any attempt to transfer any of the rights, duties or obligations of this license is null and void. If you breach
any term or condition of this license, this license will automatically terminate.
I. Stolen Equipment. If any of your Equipment is stolen or otherwise removed from your premises without your
authorization, you must notify our customer service center by telephone or in writing immediately, but in any event
not later than three (3) business days after such removal, to avoid liability for payment for unauthorized use of your
Equipment. You will not be liable for unauthorized use that occurs after we have received your notication.
5. LEASED EQUIPMENT
A. Lease Terms. We may choose to lease certain Equipment to subscribers. Unless otherwise specied in an applicable
Package Plan Agreement(s), such Equipment (including without limitation, the LNBFs, but not the satellite antenna), shall
at all times remain the sole and exclusive property of DISH Network, and we may provide or replace leased Equipment
with new or reconditioned Equipment at any time, and upon cancellation or disconnection of your Services, remove or
require the return of such Equipment. No leased Equipment provided to you by DISH Network shall be deemed xtures
or part of your real property. We may make such lings and recordings that we may consider necessary to evidence our
ownership rights in such Equipment, and you agree to execute any and all documents that we may consider necessary
for us to make such lings. Our ownership of such Equipment may be displayed by notice contained on it. You have
no right at any time to pledge, sell, mortgage, otherwise encumber, give away, remove, relocate, alter or tamper with
such Equipment, or to tamper with or alter any notice of our ownership on such Equipment. Any reinstallation, return,
or change in the location of such Equipment must be performed by DISH Network at our then-current service rates.
You shall not attach any electrical or other devices to, or in any way alter, any such Equipment without our prior written
consent. You are responsible for preventing the loss or destruction of leased Equipment and we recommend that such
Equipment be covered by your homeowners, renters or other insurance policy.
B. Return of Leased Equipment. It is your responsibility to return all leased Equipment within thirty (30) days following
cancellation or disconnection of your Services. You must call 800-333-DISH (3474) to receive a return authorization
number and instructions regarding acceptable methods for returning the Equipment. Options to return your Equipment
include, but are not limited to, the use of a shipping label and empty box provided by DISH Network by paying a Box
Return Fee (as detailed in Exhibit 1) (which price is subject to change at any time) or scheduling a DISH Network in-
home service call to remove the Equipment by paying a Service Call Fee (as detailed in Exhibit 1) charge (which price
is subject to change at any time). Equipment will not be deemed returned until received by DISH Network. If you do not
return such Equipment undamaged and in working order, normal wear and tear excepted, and in accordance with the
procedures set forth herein, then you are responsible and must pay us certain charges as described in the Package Plan
Agreement.
C. Defects and Damages. You must notify us immediately of any defect in, damage to, or accident involving your leased
Equipment. All maintenance and repair of such Equipment must be performed by us or our designee(s). DISH Network
may charge you for any repairs that are necessitated by any damage to, or misuse of, such Equipment.
Residential Customer Agreement,
continued
41
6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT
You may not assign or transfer your Services without our written consent, which will not be unreasonably withheld.
Provided however, if you lease Equipment or your account has an outstanding balance, then the withholding of consent
to assign or transfer your Services shall not be deemed unreasonable.
7. LIMITATION OF OUR LIABILITY
A. INTERRUPTIONS AND DELAYS. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR
OR THEIR AFFILIATES, WILL BE LIABLE FOR ANY INTERRUPTION IN ANY SERVICE OR FOR ANY DELAY OR
FAILURE TO PERFORM, INCLUDING WITHOUT LIMITATION: IF SUCH INTERRUPTION, DELAY OR FAILURE TO
PERFORM ARISES IN CONNECTION WITH THE TERMINATION OR SUSPENSION OF DISH NETWORK’S ACCESS
TO ALL OR ANY PORTION OF SERVICES; THE RELOCATION OF ALL OR ANY PORTION OF THE SERVICES TO
DIFFERENT SATELLITE(S); A CHANGE IN THE FEATURES AVAILABLE WITH YOUR EQUIPMENT; ANY SOFTWARE
OR OTHER DOWNLOADS INITIATED BY US; OR ANY ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER
OR TECHNICAL FAILURE, SATELLITE OR UPLINK FAILURE, ACTS OF ANY GOVERNMENTAL BODY OR ANY
OTHER CAUSE BEYOND OUR REASONABLE CONTROL.
B. ALTERATIONS TO EQUIPMENT. NONE OF DISH NETWORK, ECHOSTAR OR OUR THIRD-PARTY BILLING
AGENTS, OR ANY OF OUR OR THEIR AFFILIATES, WILL BE LIABLE FOR ANY ALTERATION TO ANY EQUIPMENT,
INCLUDING WITHOUT LIMITATION, REMOVING OR DISABLING FEATURES (SUCH AS THE ABILITY TO ACCESS
THE INTERNET VIA A RECEIVER).
C. LOSS OF RECORDED MATERIAL. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS NOR ANY OF OUR
OR THEIR AFFILIATES WILL BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL
OR THE PREVENTION OF RECORDING, INCLUDING WITHOUT LIMITATION, ANY LOSS OR PREVENTION OF
RECORDING DUE TO ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT.
D. NO WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW,
NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR OR THEIR AFFILIATES, MAKE ANY
WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING YOUR DISH NETWORK EQUIPMENT OR ANY
OTHER EQUIPMENT OR ANY SERVICES FURNISHED TO YOU. ALL SUCH WARRANTIES, INCLUDING WITHOUT
LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE
HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED.
E. CONTENT RESTRICTIONS. IT IS YOUR RESPONSIBILITY TO IMPOSE ANY PROGRAMMING, INTERNET
OR OTHER CONTENT RESTRICTIONS ON YOURSELF, MEMBERS OF YOUR FAMILY AND HOUSEHOLD, AND
GUESTS, AS YOU DEEM APPROPRIATE. NONE OF DISH NETWORK, ECHOSTAR, OUR THIRD-PARTY BILLING
AGENTS, OR OUR AND THEIR AFFILIATES SHALL HAVE ANY LIABILITY TO ANYONE DUE TO, OR BASED UPON,
ANY CONTENT (INCLUDING WITHOUT LIMITATION, ANY INACCURACIES, ERRORS IN, OR OMISSIONS FROM
SUCH CONTENT): (i) CONTAINED IN ANY OF THE SERVICES FURNISHED TO YOU; OR (ii) ACCESSED USING
THE SERVICES OR EQUIPMENT FURNISHED TO YOU.
F. DAMAGES LIMITATION. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR OR
THEIR AFFILIATES, SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO: DISH NETWORK EQUIPMENT OR ANY OTHER
EQUIPMENT; OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO YOU; OR ANY
FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO YOU.
8. LEGAL COMPLIANCE; PIRACY AND INFRINGEMENT; TRADEMAKRS; PUBLIC RIGHTS OF WAY
A. Piracy. Receiving any portion of the Services without paying for them and/or any direct or indirect act or attempted act
to engage or assist in any unauthorized interception or reception of any portion of the Services is a violation of various
U.S. federal and state laws and of this Agreement. The penalties for violating such laws can include imprisonment and
civil damage awards of up to $110,000 per violation.
Residential Customer Agreement,
continued
42
B. Infringement. Section 605(e)4 of Title 47 of the United States Code makes it a federal crime to modify Equipment to
receive encrypted (scrambled) television programming without payment of required subscriptions. Conviction can result in
a ne of up to $500,000 and imprisonment for ve years, or both. Any person who procures Equipment that has been so
modied is an accessory to that offense and may be punished in the same manner. Investigative authority for violations
lies with the Federal Bureau of Investigation. The Equipment may incorporate copyright protection technology that is
protected by U.S. patents and/or other intellectual property rights. Use of such copyright protection technology must be
authorized by DISH Network or its suppliers or licensors, and is intended for home and other limited pay-per-view uses
only, unless otherwise authorized by DISH Network or its suppliers or licensors. Reverse engineering or disassembly is
prohibited.
9. GENERAL
A. Notice. Any notice required or permitted to be given by us under this Agreement may be provided via the mail, on
your bill, as a bill insert, via broadcast on a television channel, through publication on the website set forth at the top of
this Agreement, by telephone, or by any other reasonable means. If we send you notice by mail, on your bill or as a bill
insert, it will be considered given the day after it is deposited in the U.S. mail, addressed to you at your then-current billing
address in our records. If we send you notice via broadcast on a television channel or through publication on the website
set forth at the top of this Agreement, it will be considered given when rst broadcast or published. If we send you notice
by telephone, it will be considered given when personally delivered to you or when left as a message at your then-current
phone number in our records. Unless otherwise specied in this Agreement, any notice required or permitted to be given
by you under this Agreement shall be in writing and shall be sent by rst-class mail addressed to us at the mailing address
set forth at the top of this Agreement, and shall be deemed given when received by us at such mailing address.
B. Physical Address/Change of Address. When setting up your DISH Network account, you must provide us with the
physical address where your Equipment will be located and your Services will be provided. A post ofce box does not
meet this requirement. You must give us immediate notice of any change of name, mailing address, telephone number, or
physical address where your Equipment is located. You may do this by notifying our customer service center by telephone
or in writing at the phone number, mailing address, or e-mail address set forth at the top of this Agreement.
C. Online Account Information. If you have an online account with us, you are responsible for maintaining the
condentiality of your account username and password and for all activities that occur under your account username and/
or password. You must: (i) keep your account username and password condential and not share them with anyone else;
and (ii) immediately notify us of any unauthorized use of your password and/or account username or other breach of
security.
D. Third-Party Billing Agents. We may enter into relationships with third parties to provide billing and other services on
our behalf, in which case the terms and conditions of this Agreement shall apply to such third parties as applicable under
the circumstances. Additional terms and conditions imposed by our third-party billing agents may apply. For example and
without limitation: (i) late fees imposed by our third-party billing agents may be administered according to our third-party
billing agent’s billing procedures and applicable state tariffs and regulations; (ii) our third-party billing agents may require
that you to pay all past due charges for Services, a restart fee, and/or a prepayment before we reconnect your Services;
and (iii) other services provided by our third-party billing agents, including without limitation, local telephone service, may
need to be restored before DISH Network Services can be restored, and a restoral fee and/or deposit may be required
to restore third-party billing agent services. Partial payments on third-party billing agent bills may be applied rst to the
balance due for other services billed on your third-party billing agent bill, including without limitation, local telephone
service, according to the third-party billing agent’s billing procedures and applicable state statutes and regulations. Please
contact your third-party billing agent for details. Failure to pay all or any part of your third-party billing agent bill may result
in disconnection of Services. If your account is assigned to a third-party billing agent we will provide you notice of such
assignment.
Residential Customer Agreement,
continued
43
E. Credit Checks. You authorize DISH Network to investigate your nancial responsibility and creditworthiness,
including without limitation, acquiring credit reports and histories, and to report any payment defaults to credit reporting
agencies. Such credit checks may require you to provide DISH Network with your social security number. Under the Fair
Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate information
about your account to any credit reporting agency. Please include in any such notice the specic item of dispute and why
you believe the information reported is in error.
F. Applicable Law. This Agreement, including without limitation, all matters relating to its validity, construction,
performance and enforcement, and any claim, complaint or dispute arising out of or related to this Agreement, the
Services or the Equipment shall be governed by the laws and regulations of the State of Colorado without giving effect
to its conict of law provisions. This Agreement is subject to amendment, modication or termination if required by such
laws or regulations. If any provision in this Agreement is declared to be illegal or in conict with any law or regulation,
that provision will be considered modied to the minimum extent necessary to make such provision legal and no longer
in conict with such law or regulation, without affecting the validity of any other provisions.
G. Remedies Cumulative. The rights and remedies provided under this Agreement to DISH Network in case of your
default or breach of this Agreement are cumulative and without prejudice to any other rights and remedies that DISH
Network may have by reason of such default or breach at law, in equity, under contract or otherwise (all of which are
expressly reserved).
H. Other. No salesperson, installer, customer service representative, authorized retailer, or other similarly situated
individual is authorized to change or override this Agreement. DISH Network may, however, change this Agreement at
any time and will notify you if that occurs. The terms and conditions of this Agreement that either are expressly stated to
survive or by their nature would logically be expected to survive its expiration or termination will continue thereafter. This
Agreement is in addition to any other written agreement(s), if any, between you and DISH Network, including without
limitation, any applicable Package Plan Agreement, and except as provided to the contrary herein, all such written
agreements shall remain in full force and effect. Except as expressly set forth in this Agreement to the contrary, this
Agreement replaces and supersedes any and all prior DISH Network Residential Customer Agreements in their entirety,
and such prior DISH Network Residential Customer Agreements shall be of no further force or effect whatsoever. In the
event of any ambiguity between this Agreement and any applicable Package Plan Agreement, DISH Network shall have
the sole and exclusive authority to interpret and/or make a nal determination concerning any issue arising from such
ambiguity.
Residential Customer Agreement,
continued
44
Exhibit 1 - FEES
In addition to any amounts due for your Services and any other amounts due under this Agreement or any
applicable Package Plan Agreement, you agree to pay the fees listed in the table below (“Fees”) if and
when applicable. DISH may change these Fees, increase or decrease these Fees, or impose additional
Fees at any time upon notice to you. Discounts on certain Fees may be available from time to time if you
subscribe to certain programming packages and/or use certain Equipment. Additional Fees may apply for
non-standard installations or if you upgrade your Equipment after installation. You may call 800-333-3474
to request an itemization of any cost that you will incur in order to purchase and/or lease or receive DISH
Equipment and /or DISH Services.
Type of Fee Amount Description of When Fee Applies
Monthly Fees
Additional Receiver
Fee*
(*In determining the
Additional Receiver
Fee amount, the
receiver with the
highest associated
fee shall be deemed
activated prior to all
other receivers on
your account.)
$7.00 You have more than one (1) receiver on your account.
Per additional high-denition (HD) receiver.
$10.00 You have more than one (1) receiver on your account.
Per additional DVR receiver.
$14.00 You have more than one (1) receiver on your account.
Per additional Duo receiver.
$17.00 You have more than one (1) receiver on your account.
Per additional DuoDVR or SlingLoaded receiver.
Receiver Fees
$7.00 You have a Hopper 2000 receiver on your account.
$7.00 You have a Joey 1.0 receiver on your account.
Whole Home DVR
Service Fee $4.00 You have a Whole Home DVR Hopper 2000 on your account.
DVR Service Fee $6.00
You purchase or lease a digital video recording receiver and you do not
subscribe to a “with DVR” programming package. (If you have a HD Duo
SlingLoaded DVR receiver on your account, a $10.00 fee will also apply).
Protection Plan $6.00 You participate in the Protection Plan.
DISH Pause $5.00 You are eligible for and participate in DISH Pause.
Service Access Fee $6.00 You subscribe to Racetrack TV but do not subscribe to applicable
required minimum programming.
International Service
Access Fee $10.00 You do not subscribe to applicable required minimum programming.
TV2 Receiver
Connection Fee $5.00 You purchase or lease a dual tuner receiver and it is not connected to a
phone line and/or a broadband network.
DISH 500 Upgrade
Fee $5.00 You receive Services in Alaska (AK) or Hawaii (HI).
Residential Customer Agreement,
continued
45
Transactional Fees
Type of Fee Amount Description of When Fee Applies
Agent Assist Fee $5.00 You order PPV or make a credit/debit card or Bank Account payment
over the phone with an agent.
External Hard Drive
Activation Fee $40.00 One-time fee charged if you have a ViP receiver and you choose to
connect an external hard drive to that receiver.
Late Payment Fee $7.00 You do not pay your bill in full on or before its due date (unless you are
receiving Services pursuant to a Pre-Pay Promotion).
Returned Payment
Fee $10.00 You make an EFT or check payment to DISH Network and it is
subsequently returned.
Shipping and
Handling Fee $15.00
DISH Network delivers hardware to you via regular delivery. (A $20.00
Extended Delivery Fee also applies to AK, HI, Puerto Rico, or Virgin
Islands.)
Overnight Delivery
Fee $20.00 DISH Network delivers an item to you via overnight delivery (not
available in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands).
Box Return Fee $17.00 DISH Network delivers return boxes and labels to return leased
equipment.
Smart Card
Replacement Fee $50.00 We replace your Smart Card because it was lost, damaged, defective or
stolen, as long as there is no evidence of tampering or modication.
Out of Warranty
Receiver
Replacement Fee
$75.00 You need to replace or repair an out of warranty receiver.
Service Call Fee $95.00 We send a certied technician to you.
Programming Change
Fee
$5.00 You change your programming selection in 30 days or less from the
same service being added (but not regarding adult programming).
$20.00 Changes to your programming selection include adult programming.
Residential Customer Agreement,
continued
46
FCC Compliance
The following text is extracted from Federal Communications Commission (FCC)
regulations, as of the publication date of this User’s Guide. Contact the FCC (see
following) or your library for the complete text of the regulations.
This device complies with Part 15 of FCC Rules. Operation is subject to the following
two conditions:
1. This device may not cause harmful interference
and
2. This device must accept any interference received, including interference that
may cause undesired operation.
Changes or modications to this device may void your authority to operate this
equipment.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by following one or more of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Refer to Troubleshooting for a detailed description of recommended customer actions.
If none of these remedies stops the radio interference, you should contact a licensed
radio/television technician, your satellite dealer, or call the Customer Service Center at
1-800-333-DISH (3474), for assistance.
Product must be installed at least 20cm (~8 inches) form typical person locations per FCC
RF exposure regulations.
47
Agreement on Internet Usage via Joey
The software contained in the receiver may reference, display, link to, and provide
users access to web services, sites, and information located worldwide through the
Internet. Because EchoStar Corporation and DISH Network have no control over such
sites and information, we make no representations, warranties or guarantees as to
such sites and information, including but not limited to:
(a) the accuracy, availability, sequence, completeness, timeliness, copyright
compliance, legality, content, validity, or quality of any such sites or information, or
(b) whether using the software may result in locating unintended, inappropriate, or
objectionable content.
Because some of the content on the Internet consists of material that is adult-oriented,
restricted to viewers at least 18 years of age or the age of majority where you live, or
otherwise objectionable to some people or viewers, under the age of 18, the results
of using the software may automatically and unintentionally result in the generation
or display of sites, links, or references to such objectionable and/or adult-oriented
material.
By using the software, you acknowledge that neither EchoStar Technologies L.L.C.
nor DISH Network L.L.C. makes any representations, or warranties, or guarantees
with regard to any sites or information displayed by or accessed by in connection
with use of the software. EchoStar Technologies L.L.C., DISH Network L.L.C., their
respective direct and indirect subsidiaries and parents, and the ofcers, directors,
and shareholders of any of the foregoing companies shall not, directly or indirectly,
be liable in any way to you or to any other person or entity for the content you receive
using the software or for any inaccuracies, errors in, or omissions from the content.
EchoStar Technologies L.L.C., DISH Network L.L.C., and their respective afliates
and licensors reserve the right to change, suspend, remove, or disable access to any
services at any time without notice. In no event will EchoStar Technologies L.L.C.,
DISH Network L.L.C., their respective direct and indirect subsidiaries and parents, or
the ofcers, directors, and shareholders of any of the foregoing companies be liable
for the removal of or disabling of access to any such services. EchoStar Technologies
L.L.C., DISH Network L.L.C., and their respective afliates and licensors may also
impose limits on the use of or access to certain services, in any case, and without
notice or liability.
48
If You Need Help
1. Review the Hopper and Joey guides available at
mydish.com/manuals.
2. See Troubleshooting on page 29.
3. On your Hopper/Joey, select the Help tile from the
Main Menu.
4. Visit mydish.com/chat for 24/7 support.
5. Call the Customer Service Center at
1-800-333-DISH (3474).
For additional information, refer to the Residential
Customer Agreement included with your Hopper and
available at mydish.com/legal.
49
If You Need Help Index
B
Back up Settings 26
C
Connect Joey to Home Video
Network 14
Connect Joey to TV 15
D
DVD mode 5
DVR buttons
Back 6
DVR 6
Forward 7
Pause 6
Play 6
Record 6
Skip Back 6
Skip Forward 7
Stop 6
DVR Functions 6
E
Exchange Program 34
F
FCC 46
Front Panel Controls 2
I
Insert Batteries 16
Internet Usage Agreement 47
L
Limited Warranty 32
Locate Remote 28
M
Mount Joey 11
P
Parental Controls 23
Program Remote to Control
Another Device 20
R
Rear Panel Connections 2
Remote Button
Shortcuts 8
Remove Joey from Base 13
Residential Customer Agreement
35
Restore Settings 27
50
Index
S
SAT mode 3
Secure Joey to Base 10
Set up Joey 17
Share Content 25
T
Troubleshooting 29
TV mode 4
W
Warranty 32
51
Joey Information
Purchase Location Name:
Purchase Location Telephone Number:
Joey Serial Number:
Receiver Smart Card
Conditional Access Number:
Remote Control Settings
Television Code (TV Mode):
DVD Code (DVD Mode):
Auxilliary Device Code (AUX Mode):
Auxilliary Device Type (AUX Mode):
You may need to provide this information if you call the Customer Service
Center.
Note: Some of the items listed below may not be used at this time.
Index
194052
For all your customer needs,
go to www.mydish.com/chat or call
the Customer Service Center
at 1-800-333-DISH (3474)

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