DISH Technologies MC13213 Set Top Box User Manual 922 COVER FINAL
Echostar Technologies LLC Set Top Box 922 COVER FINAL
Users Manual
| Download: |  |
| Mirror Download [FCC.gov] | |
| Document ID | 1069877 |
| Application ID | 5D0YTySSpgJSnvnUcT9nyA== |
| Document Description | Users Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 177.91kB (2223883 bits) |
| Date Submitted | 2009-02-18 00:00:00 |
| Date Available | 2009-03-05 00:00:00 |
| Creation Date | 2009-02-11 17:56:17 |
| Producing Software | Adobe Acrobat 8.1 |
| Document Lastmod | 2009-02-11 17:57:38 |
| Document Title | 922_COVER_FINAL |
| Document Creator | Adobe Acrobat 8.1 Combine Files |
DuoDVR ViP 922 Satellite Receiver
TM
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Problems Accessing Your Content?
Warning and Attention Symbols
You must be aware of safety when you install and use this system. This User Guide provides
various procedures. If you do some of these procedures carelessly, you could injure or kill
yourself or damage equipment or property. Some other procedures require special attention.
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to
alert the user to the presence of uninsulated “dangerous voltage” within the product’s
enclosure that may be of sufficient magnitude to constitute a risk of electric shock to
persons.
The exclamation point within an equilateral triangle is intended to alert the user to the
presence of important operating and maintenance (servicing) instructions in the
literature accompanying the apparatus.
For Your Safety
Do not try to open the case. There is risk of electrical shock, which may cause
damage to the apparatus and/or personal injury or death to you. There are no userserviceable parts inside. Opening the case or making unauthorized changes will void
the warranty.
Warning: To reduce the risk of fire or electric shock, do not expose this apparatus to
rain or moisture.
Important Software Notice
As with all software controlled products, unexpected behavior could arise if the user tries to
perform operations in a non-routine manner. This product, like almost any other high tech
product, is subject to bugs and hence DISH Network CANNOT AND DOES NOT GUARANTEE
OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROL, WILL WORK AS
INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions
and will periodically download improvements.
Equipment and Software Covered by this Guide
This User Guide covers the HD DuoDVR™ SlingLoaded™ VIP® 922 receiver and software
model 922. This Guide may cover other devices, not listed here. The information in this User
Guide may change without notice. We may issue revisions to tell you about such changes.
Copyright Notice
Copyright © 2009 EchoStar Technologies L.L.C., Englewood, Colorado 80112. All rights
reserved. The information in this User Guide may change without notice. We may issue revisions
to tell you about such changes. Please send comments or questions about this User Guide to:
Technical Publications, EchoStar Corporation, 90 Inverness Circle East, Englewood, CO 80112.
Printed in the United States of America. Part Number: 162564
DISH Network is a registered trademark of DISH Network L.L.C. For information about DISH
Network, please visit our website at www.dishnetwork.com.
We acknowledge all product names, trade names, or corporate names we mention in this User
Guide to be the proprietary property of the registered owners.
Manufactured under license from Dolby Laboratories. “Dolby” and the double-D symbol are
trademarks of Dolby Laboratories.
HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered
trademarks of HDMI Licensing LLC.
HomePlug is a trademark and registered trademark of the HomePlug Powerline Alliance, Inc.
SAFETY
IMPORTANT SAFETY INSTRUCTIONS
PROPER CARE OF YOUR EQUIPMENT
SAFETY
IMPORTANT SAFETY INSTRUCTIONS
1.
2.
3.
4.
5.
6.
7.
Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water.
Clean only with a dry cloth.
Do not block any ventilation openings. Install in accordance with
the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or groundingtype plug. A polarized plug has two blades with one wider than
the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided
for your safety. If the provided plug does not fit into your outlet,
consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they
exit from the apparatus.
11. Use only attachments/accessories specified by the manufacturer.
12. Unplug this apparatus during lightning storms or when unused
for long periods of time.
13. Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way,
such as the power supply cord or plug is damaged, liquid has
been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate
normally, or has been dropped.
Apparatus shall not be exposed to dripping or splashing
and no objects filled with liquids, such as vases, shall be
placed on the apparatus.
ii
Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS
•
•
•
•
•
•
•
•
•
•
Locate the receiver in an open, well-ventilated area. Do not place
the receiver in an enclosure (such as a cabinet) without proper
ventilation.
Do not impede ventilation by covering the ventilation slots (such
as with magazines, curtains, tablecloth, etc.), or the receiver will
overheat.
Do not stack the receiver on top of or below other electronic
devices as this can cause heat build-up and vibration.
Do not install the receiver in any area where the temperature can
be less than 40°F or more than 113°F, and do not cover it.
Connect the power plug to an outlet having a safety ground connection. The power plug must be readily accessible so that the
equipment can be easily disconnected from the AC power.
Operate the receiver using only the type of power source indicated on the marking label. Unplug the receiver power cord by
gripping the power plug, not the cord.
Do not overload wall outlets or extension cords — this can result
in a risk of fire or electrical shock.
Never insert objects of any kind through openings into the
receiver, as the objects may touch dangerous voltage points or
short out parts. This could cause fire or electrical shock.
Do not attempt to service the receiver yourself, as opening or
removing covers may expose you to dangerous voltage, and will
void the Limited Warranty. Refer all servicing to authorized service personnel.
Unplug the receiver from the AC power outlet before cleaning.
The receiver is still connected to the AC power whenever it is
plugged in to a live power outlet, even if the receiver is turned off
using the remote control or front panel button.
iii
SAFETY
IMPORTANT SAFETY INSTRUCTIONS (continued)
•
•
Do not place naked flame sources such as lighted candles on or
near the receiver.
Do not expose the remote control batteries to excessive heat or
fire.
Note to Installer: This reminder is provided to call the installer's
attention to Article 810 section II of the National Electrical Code
(NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as
practical.
Example of Antenna Grounding
National Electrical Code, 2008
Antenna
Lead in Wire
Ground Clamp
Antenna
Discharge
Unit
(NEC Section 810-20)
Electric
Service
Equipment
Grounding
Conductors
(NEC Section 810-21)
Ground Clamp
Power Service Grounding
Electrode System
(NEC Art. 250, Part H)
Do not locate the antenna near overhead light or power circuits, or
where it can fall into such power lines or circuits. When installing the
antenna, take extreme care to avoid touching such power lines or
circuits, as contact with them can be fatal.
iv
Proper Care of Your Equipment
PROPER CARE OF YOUR EQUIPMENT
•
•
•
•
•
•
Always handle the receiver carefully. Excessive shock and vibration can damage the hard drive.
Always turn the receiver off, unplug it, and then let it sit idle for at
least 30 seconds before moving it.
If the receiver is cold to the touch, do not plug it in immediately.
Let it sit unplugged at room temperature for at least 45 minutes
before plugging it in.
The use of accessories or attachments not recommended by the
receiver manufacturer will void the Limited Warranty.
Use an outlet that contains surge suppression or ground fault
protection. During an electrical storm or when the receiver is left
unattended and unused for long periods of time, unplug the
power cord from the wall outlet, and disconnect the lines
between the receiver and the antenna. This will provide additional protection against damage caused by lightning or power
line surges.
In some TVs, the presence of fixed images for extended periods
of time may cause permanent imprints on the screen. Consult
your TV’s manufacturer and user manual to determine if this is
an issue for your TV.
SAFETY
vi
APPENDIX
LIMITED WARRANTY
RESIDENTIAL CUSTOMER AGREEMENT
STAYING LEGAL
FCC COMPLIANCE
Appendix
LIMITED WARRANTY
This Limited Warranty is a legal document. Keep it in a safe place. Remember to
retain your Bill of Sale for warranty service! Any items returned without a copy of the
Proof of Purchase will be considered out of warranty.
What the Warranty Covers
This warranty extends only to the original user of the equipment and is limited to the purchase
price of each part. DISH Network Corporation and its affiliated companies (“DISH Network”)
warrant this system against defects in materials or workmanship as follows:
• Labor: For a period of 90 days from the original date of purchase, if DISH Network determines that the equipment is defective subject to the limitations of this warranty, it will be
replaced at no charge for labor. DISH Network warrants any such work done against
defects in materials or workmanship for the remaining portion of the original warranty
period.
• Parts: For a period of 90 days from the original date of purchase, DISH Network will supply,
at no charge, new or re-manufactured parts in exchange for parts determined to be defective subject to the limitations of this warranty. DISH Network warrants any such replacement
parts against defects in materials or workmanship for the remaining part of the original warranty period.
Note: “Parts” means items included in this package, which may include the TV converter
and remote control. It does not include other parts purchased separately.
What the Warranty Does Not Cover
• This warranty does not cover installation of the system. If applicable, such installation will
be warranted under a separate installation agreement.
• This warranty does not cover consumer instruction, physical setup or adjustment of any
consumer electronic devices, remote control batteries, signal reception problems, loss of
use of the system, or unused programming charges due to system malfunction.
• This warranty does not cover cosmetic damage, damage due to lightning, electrical or telephone line surges, battery leakage, fire, flood, or other acts of Nature, accident, misuse,
abuse, repair or alteration by other than authorized factory service, use of accessories not
recommended by the TV converter manufacturer, negligence, commercial or institutional
use, or improper or neglected maintenance.
• This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and
handling, removal or reinstallation, shipping damage if the equipment was not packed and
shipped in the manner prescribed, nor equipment purchased, serviced, or operated outside
the continental United States of America.
If You Need Assistance
Call the customer support number at 1-888-667-0633 or visit our website www.Duo.com.
Have the date of purchase and your receiver ID number available. Press the SYSTEM
INFO button on the remote control to display the receiver ID number.
A Customer Service Representative will assist you. If the Representative determines you
should return any equipment, you will be given steps and an address for which to return
your equipment. Whether under warranty or not, you will be responsible for the cost of shipping back the defective equipment.
Limited Warranty
Returned equipment must be packaged properly, using either the original shipping materials
or other appropriate packaging. Include a copy of the Bill of Sale. Any items returned without a copy of the Proof of Purchase will be considered out of warranty.
Follow the instructions given to you by the Customer Service Representative when returning your equipment for service.
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY.
DISH NETWORK SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED
WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM.
UNDER NO CIRCUMSTANCES SHALL DISH NETWORK'S LIABILITY, IF ANY, EXCEED THE
PURCHASE PRICE PAID FOR THIS SYSTEM. EXCEPT TO THE EXTENT PROHIBITED BY
APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF
THIS WARRANTY. DISH NETWORK RESERVES THE RIGHT TO REFUSE TO HONOR THIS
WARRANTY IF DISH NETWORK DETERMINES ANY OF THE ABOVE EXCEPTIONS TO
HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY
SHALL BE VOID IF ANY FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING BUT NOT
LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR
REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE TV CONVERTER HAS BEEN
OPENED BY AN UNAUTHORIZED PERSON.
If You Need Assistance
1.
Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase
and either your customer account number, the receiver conditional access number, or the
receiver model number ready. Display the System Info menu to find these numbers.
2.
3.
A Customer Service Representative will assist you.
If the Representative determines you should return any equipment, you will be directed to
call a Return Authorization representative. Before shipping any equipment, you must talk to
a Return Authorization representative and must obtain a Return Authorization (RA) number.
4.
You will be given the appropriate address for which to return your equipment. Whether
under warranty or not, you will be responsible for the cost of shipping back the defective
equipment. For faster service, see the Advance Exchange Program below.
5.
6.
Returned equipment must be packaged properly, using either the original shipping materials
or the packaging in which the replacement equipment is shipped. Include a copy of the Bill
of Sale. Any items returned without a copy of the Proof of Purchase will be considered out
of warranty. Follow the instructions given to you by the Customer Service Representative.
Write the RA number in large, clearly visible characters on the outside of the shipping box
that you use to return the equipment. To avoid confusion and misunderstandings, shipments without an RA number clearly visible on the outside of the box will be returned to you
at your expense.
Appendix
DISH Network’s Exchange Program
DISH Network offers two options if you need to replace your satellite receiver equipment or its
accessories.
Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped
immediately to you (depending upon where you live, it could take three to five business days).
Along with replacement equipment, you will receive a prepaid shipping label and instructions on
how to return the defective equipment. The shipping charge, for receiving replacement
equipment and returning the defective equipment, is a one-time fee based on EchoStar's
competitive bulk shipping rates (additional charges may apply outside of the continental US).
This fee will be charged to your billing account or your valid credit card. If you do not ship the
defective equipment to EchoStar within ten days after receiving the replacement, your billing
account or credit card will be charged the market price of the replacement. If you return the
defective equipment after ten days, you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will be
charged the standard repair fee for the replacement. If damage to the defective equipment is
found, which EchoStar in its sole discretion determines has voided the warranty, or makes the
equipment unrepairable, billing account or credit card will be charged the market price of the
replacement.
Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt
of your equipment you will be shipped a replacement. Your original equipment will not be
available for return.
The equipment you return will be checked to verify whether it is covered under this warranty. If
the defective equipment is covered under this warranty, it will be replaced and shipped back to
you at no additional cost (additional charges may apply outside of the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will be
charged the standard repair fee for the replacement. If damage to the defective equipment is
found, which EchoStar in its sole discretion determines has voided the warranty, or makes the
equipment unrepairable, your billing account or credit card will be charged the market price of
the replacement.
Accessory Warranty
An accessory is any DISH Network branded equipment, displaying the DISH Network logo,
excluding the receiver, cables and hookups, and non-mechanical components. A one-year
warranty becomes effective upon the activation of the DISH system or date of purchase, if
bought separately. A proof of purchase is required to verify the purchase date. If an accessory
has an expired warranty, no exchange will be issued. You may purchase replacement
accessories from DISH Network or your local retailer.
10
Residential Customer Agree-
RESIDENTIAL CUSTOMER AGREEMENT
Thank you for choosing DISH Network as your television service provider. DISH Network is
happy to answer any questions you may have and to provide you with technical and other
customer support. You may contact us 24 hours a day, any day of the year, by any of the
following means:
Phone: 1 (800) 333-DISH (3474)
Email: feedback@customermail.dishnetwork.com
Mail: DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
Website:www.dishnetwork.com
To view this Residential Customer Agreement (the "Agreement") in Spanish, please visit our
website at www.dishnetwork.com or call us at 1 (800) 333-DISH and we will send you a copy.
Para ver este Acuerdo en español por favor visite www.dishnetwork.com o llame al 1(800)333DISH y le enviaremos una copia. "DISH Network" is a trademark of EchoStar Satellite L.L.C.
For purposes of this Agreement and any customer agreement(s) applicable to the promotion(s)
pursuant to which you are receiving Services and/or Equipment, "DISH Network", "we" or "us"
shall mean EchoStar Satellite L.L.C. or, where applicable under the particular circumstances,
third party billing agents, and "you" or "your" refer to you, the DISH Network subscriber.
THIS RESIDENTIAL CUSTOMER AGREEMENT DESCRIBES THE TERMS AND
CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES TO YOU.
THIS AGREEMENT IS EFFECTIVE UNTIL CHANGED OR REPLACED. IF YOU ARE AN
EXISTING DISH NETWORK CUSTOMER AND DO NOT ACCEPT THESE TERMS AND
CONDITIONS, OR ANY SUBSEQUENT CHANGES TO, OR REPLACEMENT OF, THESE
TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL AT OUR
OPTION CANCEL YOUR SERVICES OR ALLOW YOU TO CONTINUE TO RECEIVE YOUR
SERVICES UNDER THE TERMS AND CONDITIONS OF YOUR IMMEDIATELY PRIOR
RESIDENTIAL CUSTOMER AGREEMENT. IF YOU ARE A NEW DISH NETWORK
CUSTOMER, YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH
NETWORK SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT
AND ITS TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU. IF YOU ARE
AN EXISTING DISH NETWORK CUSTOMER, WE WILL NOTIFY YOU OF ANY CHANGES
TO, OR REPLACEMENT OF, THE TERMS AND CONDITIONS OF THIS AGREEMENT AND
YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING RECEIPT OF
SUCH NOTICE SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR
REPLACED TERMS AND CONDITIONS AND THEY WILL BE LEGALLY BINDING ON YOU.
1.
THE DISH NETWORK SERVICE
A. Services Defined. For purposes of this Agreement, the term "Services" shall mean all video,
audio, interactive and other programming services and all other services that are currently
available from DISH Network (whether subscription based, pay-per-view based or otherwise)
and that we may provide to consumers in the future.
B. Changing Your Programming Selection. Unless otherwise specified in this Agreement or the
customer agreement(s), if any, applicable to the promotion(s) pursuant to which you are
receiving Services and/or Equipment, you may change your programming selection at any time
by notifying us. A fee may apply to such changes ("Transaction Fee"). In addition (and without
limitation), you may be charged a monthly fee ("Service Access Fee") if you fail to subscribe to
one of the following DISH Network basic programming packages: America's Top 60, America's
Top 120, America's Top 180, Great Wall TV Package, DISH Latino, DISH Latino Dos DISH
Latino Max, America's "Everything" Pak, Latino "Everything" Pak, or any of their successor
packages. Some Services are only available if you purchase and maintain a minimum level of
programming.
11
Appendix
C. Programming Availability. Certain Services transmitted by us, including but not limited to
some subscription Services, sporting events and broadcast network Services, may be blacked
out in your area of reception. If you circumvent or attempt to circumvent any of these blackouts,
you may be subject to legal action. You must be at least 18 years of age, or the applicable age of
majority where you reside, in order to receive adult-oriented programming services.
D. Ordering Pay-Per-View. You may order DISH Network special events and pay-per-view
Services by using your on-screen Program Guide and remote control unit to select the movies
and other events we offer. To receive the full functionality of DISH Network pay-per-view
Services, your DISH Network receiver must be connected to a land-based telephone line. You
may also order DISH Network special events and pay-per-view Services by calling the following
toll free number: 1-877-DISH-PPV (3474-778) and using our automated system or speaking with
a live operator at one of our Customer Service Centers. A fee will apply for using our automated
system ("Pay-Per-View Automated Fee") or calling one of our Customer Service Centers ("PayPer-View Live Operator Fee").
E. Private Home Viewing Only. DISH Network provides Services to you solely for your private
home viewing, use and enjoyment. You agree that no Services provided to you will be viewed in
areas open to the public or in commercial establishments. Services may not be rebroadcast, nor
performed, nor may admission be charged for listening to or viewing any Services. If we later
determine that you utilized your Equipment (or sold, leased or otherwise gave possession of
such equipment to a third party who you knew or reasonably should have known intended to use
it) to permit the viewing of Services in a commercial establishment or any other area open to the
public, we may disconnect your Services and in addition to all other applicable fees, you agree to
pay us the difference between the price actually paid for Services and the full commercial rate
for such Services, regardless of whether we have or had the rights to distribute such Services in
a commercial establishment.
F. Additional Tuners and Receivers. We may allow you to place additional receivers on your
account in our sole discretion. Each additional receiver will be authorized to receive the same
Services as your initial receiver. This option is only available if your initial DISH Network receiver
and all additional receiver(s) are located at the same residence and are continuously connected
to your same land-based telephone line. Unless otherwise specified in the customer
agreement(s), if any, applicable to the promotion(s) pursuant to which you are receiving Services
and/or Equipment, DISH Network will charge you a monthly additional outlet programming
access fee ("Additional Outlet Programming Access Fee") for each tuner activated on your
account beyond the first. If you desire to receive Services at two different residential locations,
you must open a separate account for each location. You agree that you will not directly or
indirectly use a single account for the purpose of authorizing Services for multiple DISH Network
receivers that are not all located in the same residence and connected to your same land-based
telephone line. If we later determine that you did, we may disconnect your Services and, in
addition to all other applicable fees, you agree to pay us the difference between the amounts
actually received by us and the full retail price for the Services authorized for each DISH
Network receiver on your account.
G. Changes in Services Offered. We reserve the right to add, delete, rearrange and/or change
any and all programming, programming packages and other Services that we offer, and our
prices and fees related to such programming, programming packages and Services at any time,
including without limitation during any term agreement period to which you have agreed under
the terms and conditions of any other agreement with DISH Network. If a change affects you,
we will provide you notice of such change and its effective date. In the event that we delete,
rearrange or change any programming, programming packages or other Services, you
understand and agree that we have no obligation to replace or supplement any programming,
programming packages or other Services previously offered that have been deleted, rearranged
or otherwise changed. You further understand and agree that you will not be entitled to any
refund because of a deletion, rearrangement or change in the contents of any programming,
programming packages, or other Services previously offered.
12
Residential Customer AgreeH. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services
only at your time of renewal. You may not downgrade your Services during the term of a multimonth subscription.
2.
BILLING POLICIES AND PAYMENTS FOR SERVICES
A. You agree to pay all amounts billed for Services and to pay all taxes, fees and other charges,
if any, which are now or may in the future be assessed in connection with any Services you
receive from us. Unless you prepay for a multi-month subscription to Services, we will bill you
each month, in advance, for most Services and in arrears for other Services such as pay-perview ordered by you or anyone who uses your Equipment, whether with or without your
permission, until you cancel your Services. Bills you receive will show the total amount due, the
payment due date, payments, credits, purchases and certain other charges to your account.
B. You agree to pay us in full monthly by the payment due date indicated on your bill for your
Services and for any other charges due and owing to us, including without limitation any fees
named in this Section 2. If you do not pay your bill in full on or before its due date, you agree to
pay an administrative fee for late payment ("Late Payment Fee") as described below. Other fees
and charges may also be assessed, including without limitation a returned payment fee
("Returned Payment Fee") in the event such non-payment arises from non-sufficient funds. If
you request a duplicate billing statement, you will be assessed an additional fee (also referred to
as a "Transaction Fee"). You may submit your payment by mail, on our website, through our
autopay program, by calling a DISH Network customer service representative or by any other
means we may designate. If payment is made by calling a DISH Network customer service
representative, a fee will be assessed ("Live Operator Payment Fee") as described below. If
partial payments are made, they will be applied first to the oldest outstanding bill. We do not
assume the risk of undelivered mail. If you send checks or money orders marked with a
designation such as "payment in full," we can accept them without waiving any of our rights,
including without limitation our rights to collect any other amounts owed by you, notwithstanding
your characterization of such payment. DISH Network does not extend credit to our customers,
and the Late Payment Fee is not interest, a credit service charge or a finance charge. You
understand and agree that in the case of late payment or nonpayment for any Services ordered
by you or for any of the charges stated below, we may report such late payment or nonpayment
to credit reporting agencies. If you do not pay your bill in full by its due date, or if you at any time
otherwise fail, neglect or refuse to make timely payment for your Services, we have the right to
disconnect your Services at any time thereafter, in our sole discretion, and in such event we shall
be wholly relieved from any and all of our duties and obligations under this Agreement. If your
Services are disconnected for non-payment or for any other reason, DISH Network may require
you to pay, and you agree to pay, all past due charges, a fee for reconnection ("Restart Fee"), a
deposit equal to a minimum of two month's service charges and all outstanding balances
accrued through the date of such disconnection, before we reconnect your Services. Unless
required by applicable law, deposits will not be held segregated from other funds and shall not
earn or accrue interest. Promotional pricing is valid only at time of installation. Additional
charges may apply for you to upgrade your Services or Equipment after installation or for nonstandard installations.
C. If you paid for an annual or other multi-month subscription to any Services and your account
is past due for any amount owed to us, at our option we may suspend any or all Services until we
receive payment in full of all past due amounts, and/or convert your annual or other multi-month
subscription to a monthly subscription. If we convert your multi-month subscription to a monthly
subscription, we will first apply the amount you paid for your multi-month subscription to any past
due amounts and then any remaining amounts to any obligations you incur in the future.
D. If we use a collection agency or attorney to collect any money you owe us or to assert any
other right which we may have against you, you agree to pay the reasonable costs of collection
or other action. These costs might include, but are not limited to, the costs of a collection agency,
reasonable attorney's fees and court costs. If there are billing errors or other requests for credit,
you may contact our Customer Service Center by telephone or in writing. You must contact us
within twenty (20) days after the date you receive the billing statement for which you are seeking
13
Appendix
corrections. Failure to timely notify us of a dispute shall constitute your acceptance of the
corresponding bill. Undisputed portions of a billing statement must be paid before the next billing
statement is issued or you agree to pay an administrative fee for late payment. All payments for
Services must be made directly by you to us. For example, DISH Network shall have no
obligation to provide Services for which payment is made by you to a third party or payment is
made by a third party on your behalf.
E. In addition to (and without limitation of) any amounts due for your Services and any other
amounts due pursuant to any customer agreement(s) pursuant to which you are receiving
Services and/or Equipment, you agree to pay the fees referenced below ("Fees") if and when
applicable. DISH Network reserves the right to change these Fees, increase these Fees or add
additional Fees at any time and from time to time, in our sole discretion upon notice to you.
Additional Outlet Programming Access Fee
(monthly, per ea. tuner after first): $4.99
DISH Network DVR Service Fee (monthly, per
Digital Video Recording receiver): $4.98
Equipment Rental Fee (monthly, per leased
receiver)$5.00
Late Payment Fee:$5.00
Live Operator Payment Fee:$5.00
Offset Fee:$2.00
Overnight Delivery Fee:$18.00
Pay-Per-View Automated Fee:$1.00
Pay-Per-View Live Operator Fee:$5.00
Restart Fee:$25.00
Returned Payment Fee:$10.00
Service Access Fee (monthly):$5.00
Smart Card Replacement Fee:$50.00
Transaction Fee:$5.00
In the event billing is provided through a third-party billing agent, the above fees may differ.
F. Different or other payment and billing terms and conditions may apply when billing is provided
through a third-party billing agent, including without limitation, a local telephone company. See
Section 9.F below.
3.
CANCELLATION OF SERVICE
A. Your Services will continue until cancelled or disconnected as provided herein. Unless
previously disconnected, your subscription will be automatically renewed unless and until you
contact us to cancel it as provided in the next paragraph.
B. You have the right to cancel your Services for any reason and at any time by notifying us via
telephone, via e-mail or in writing, at the phone number, e-mail address or mailing address set
forth in the first paragraph of this Agreement. Please be aware that certain promotions have an
optional or mandatory term agreement period and if you cancel your Services prior to the
expiration of that optional or mandatory term agreement period, certain early termination or
cancellation fees may apply.
C. In addition to all other rights that DISH Network may have to disconnect your Services, DISH
Network has the right to disconnect your Services at any time without providing notice to you if:
(i) you fail to pay any bill in full when it is due; (ii) we receive confirmation that you have received
Services, or any part of the Services, without paying for them; (iii) you otherwise violate the
terms and conditions of this Agreement or any customer agreement(s) applicable to the
promotion(s) pursuant to which you are receiving Services and/or Equipment; (iv) you transfer,
encumber or relocate any leased Equipment (unless you relocate such equipment as part of a
residential move into an area within which you can permissibly continue to receive such
Services); (v) you assign or attempt to assign any of your rights, duties or obligations under the
terms and conditions of this Agreement or any customer agreement(s) applicable to the
promotion(s) pursuant to which you are receiving Services and/or Equipment; (vi) you are
receiving Services through a third-party billing agent and become ineligible to receive applicable
services provided by such third-party billing agent; or (vii) any act of bankruptcy on your part or
the commencement of bankruptcy proceedings against you.
D. If your Services are canceled or disconnected for any reason, you are still responsible for the
payment of all outstanding balances accrued, including without limitation any applicable Fees.
14
Residential Customer AgreeE. You understand that, except in certain limited circumstances, charges for Services, once
charged to your account, are nonrefundable and no refunds or credits will be provided in
connection with the cancellation of subscriptions to Services. If you received a discounted price
in exchange for your agreement to pay for your Services on a multi-month basis, and you cancel
your Services prior to the expiration of your multi-month subscription, you understand and agree
that you are not entitled to any refund or credit for the unused portions of your multi-month
subscription.
4.
EQUIPMENT
A. In order to receive Services it will be necessary for you to purchase or lease certain reception
equipment consisting primarily of a DISH Network compatible satellite receiver(s), satellite
antenna(s), low noise block converter(s) with integrated feed(s) and remote control(s)
(collectively, "Equipment"). Receiver(s) provided to you may also be equipped with a conditional
access card ("Smart Card") inserted into a slot in such receiver. Not all receivers with a Smart
Card slot require Smart Cards for proper authorization. Smart Cards remain the property of
DISH Network at all times and any tampering or other unauthorized modification to any Smart
Card is strictly prohibited and may result in, and subject you to, legal action. You agree to return
Smart Cards to us upon our request.
B. Smart Cards are non-transferable. Your Smart Card will only work in the DISH Network
receiver to which it was assigned by DISH Network. If you report to our Customer Service Center
that your Smart Card was lost, damaged, defective or stolen, then we will replace it, as long as
there is no evidence of unauthorized tampering or modification. A replacement fee will apply
("Smart Card Replacement Fee"). In addition, in order to minimize downtime for your Equipment,
DISH Network will, upon your request, deliver a replacement Smart Card to you via overnight
delivery in which event our overnight delivery fee ("Overnight Delivery Fee") will apply.
C. DISH Network reserves the rights to alter software, features and/or functionality in your DISH
Network receivers, provide data and content to Personal Video Recorder/Digital Video Recorder
("PVR/DVR") products, store data and content on the hard drives of PVR/DVR products, and
send electronic counter-measures to your DISH Network receivers, through periodic downloads.
DISH Network will use commercially reasonable efforts to schedule these downloads to
minimize interference with or interruption to your Services, but shall have no liability to you for
any interruptions in Services arising out of or related to such downloads.
D. DISH Network's PVR/DVR Products allow you to record programming in digital format. Total
recording time varies depending on your receiver and the nature of the programs being
recorded. DISH Network does not guarantee access to or recording of any particular
programming. Most programming is the copyrighted material of the third party that supplies it, is
protected by copyright and other applicable laws, and may not be reproduced, published,
broadcast, rewritten, or redistributed without the written permission of the third party that
supplied it except as permitted by the "fair use" provisions of the U.S. copyright laws. DISH
Network may, in its sole discretion, add, change or remove features of its PVR/DVR Products
and, upon notice to you, introduce or change fees for the use of PVR/DVR Product features.
DISH Network will notify you of any change that is within its reasonable control. Unless
otherwise specified in the terms and conditions of the customer agreement(s) applicable to the
promotion(s) pursuant to which you are receiving Services and/or Equipment, we will charge you
a monthly DISH Network DVR service fee ("DISH Network DVR Service Fee") for each PVR/
DVR receiver activated on your account.
E. DISH Network receivers contain components and software that are proprietary to DISH
Network. You agree that you will not try to reverse-engineer, decompile or disassemble any
software or hardware contained within any receiver or Smart Card. Such actions are strictly
prohibited and may result in the termination of this Agreement, disconnection of your Services
and/or legal action.
F. To optimize the operation of your Equipment, you must continuously connect each DISH
Network receiver on your account to your same land-based telephone line. Failure to connect
15
Appendix
each receiver to your same land-based telephone line may result in interruption or disconnection
of Services.
G. If your Equipment is stolen or otherwise removed from your premises without your
authorization, you must notify our Customer Service Center by telephone or in writing
immediately, but in any event not more than three (3) business days after such removal to avoid
liability for payment for unauthorized use of your Equipment. You will not be liable for
unauthorized use that occurs after we have received your notification.
H. You are licensed to use the software provided in your DISH Network receiver(s), as updated
by DISH Network from time to time, solely in executable code form, solely in conjunction with
lawful operation of the DISH Network receiver(s) that you purchased or leased, and solely for the
purposes permitted under this Agreement. You may not copy, modify or transfer any software
provided in your DISH Network receiver(s), or any copy thereof, in whole or in part. You may not
reverse engineer, disassemble, decompile or translate such software, or otherwise attempt to
derive its source code, except to the extent allowed under any applicable laws. Any attempt to
transfer any of the rights, duties or obligations of this license agreement is null and void. You
may not rent, lease, load, resell for profit or distribute any software provided in your DISH
Network receiver(s), or any part thereof. Such software is licensed, not sold, to you for use only
under the terms and conditions of this license agreement, and DISH Network and its suppliers
reserve all rights not expressly granted to you. Except as stated above, this license agreement
does not grant to you any intellectual property rights in the software provided in your DISH
Network receiver(s). If you breach any term or condition of this license agreement, this license
agreement will automatically terminate.
5.
LEASED EQUIPMENT
A. DISH Network may, from time to time, lease certain Equipment to subscribers. If you elect to
lease Equipment from DISH Network, the terms and conditions of the customer agreement(s)
applicable to the lease promotion(s) pursuant to which you are leasing such Equipment shall
apply, which are in addition to (and without limitation of) the terms and conditions of this
Agreement. Unless otherwise specified in such customer agreement(s): (i) such Equipment,
except for the satellite antenna, shall at all times remain the sole and exclusive property of DISH
Network and we will have the right, in our sole discretion, to provide or replace leased
Equipment with new or reconditioned Equipment and to remove, or require the return of, such
Equipment upon cancellation or disconnection of your Services for any reason and (ii) we will
charge you a monthly equipment rental fee (an "Equipment Rental Fee") for each leased
receiver activated on your account. No leased Equipment provided to you by DISH Network
shall be deemed fixtures or part of your realty. Our ownership of such Equipment may be
displayed by notice contained on it. You shall have no right to pledge, sell, mortgage, otherwise
encumber, give away, remove, relocate, alter or tamper with such Equipment (or any notice of
our ownership thereon) at any time. Any reinstallation, return, or change in the location of such
Equipment shall be performed by us at our service rates in effect at the time of such service. You
shall not attach any electrical or other devices to, or otherwise alter, any such Equipment without
our prior written consent. We reserve the right to make such filings as may be determined to be
necessary by us in our sole discretion to evidence our ownership rights in such Equipment, and
you agree to execute any and all documents as may be so determined to be necessary for us to
make such filings. You are responsible for preventing the loss or destruction of leased
Equipment and we recommend that such Equipment be covered by your homeowners, renters
or other insurance policy.
B. Upon termination of your Services, you must notify our Customer Service Center or call the
telephone number set forth in the customer agreement(s) applicable to the lease promotion(s)
pursuant to which you are leasing the applicable Equipment to schedule the return of your
leased Equipment. If such Equipment is not returned undamaged and in working order, normal
wear and tear excepted, certain charges will apply as described in the customer agreement(s)
applicable to the lease promotion(s) pursuant to which you are leasing such Equipment. You are
responsible for, and agree to pay, any costs of repair, replacement or other costs if you do not
return such Equipment undamaged and in working order, normal wear and tear excepted.
16
Residential Customer AgreeC. You shall notify us promptly of any defect in, damage to, or accident involving your leased
Equipment. All maintenance and repair of such Equipment shall be performed by us or our
designee(s). DISH Network may charge you for any repairs that are necessitated by any
damage to, or misuse of, such Equipment.
6.
TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT
DISH Network may sell, assign or transfer your account to a third party without notice to you.
You may not assign or transfer your Services without our written consent, which will not be
unreasonably withheld. We may, however, refuse to allow you to assign or transfer your Services
if you lease your Equipment or if your account has an outstanding balance.
7.
LIMITATION OF OUR LIABILITY
A. NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR
AFFILIATES WILL BE LIABLE FOR ANY INTERRUPTIONS IN SERVICE OR FOR ANY DELAY
OR FAILURE TO PERFORM, INCLUDING WITHOUT LIMITATION IF SUCH INTERRUPTION
OR DELAY OR FAILURE TO PERFORM ARISES IN CONNECTION WITH THE TERMINATION
OR SUSPENSION OF DISH NETWORK'S ACCESS TO ALL OR ANY PORTION OF
SERVICES, THE RELOCATION OF ALL OR ANY PORTION OF THE SERVICES TO
DIFFERENT SATELLITE(S), A CHANGE IN THE FEATURES AVAILABLE WITH YOUR
EQUIPMENT, ANY SOFTWARE OR OTHER DOWNLOADS INITIATED BY US OR ANY ACTS
OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER OR TECHNICAL FAILURE, SATELLITE
OR UPLINK FAILURE, ACTS OF ANY GOVERNMENTAL BODY OR ANY OTHER CAUSE
BEYOND OUR CONTROL.
B. NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR
AFFILIATES WILL BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED
MATERIAL OR THE PREVENTION OF RECORDING, INCLUDING WITHOUT LIMITATION
ANY LOSS OF PREVENTION OF RECORDING DUE TO ANY FAULT, FAILURE, DEFICIENCY
OR DEFECT IN SERVICES OR EQUIPMENT.
C. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW,
NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR
AFFILIATES MAKE ANY WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING
YOUR DISH NETWORK EQUIPMENT OR ANY OTHER EQUIPMENT OR ANY SERVICES
FURNISHED TO YOU. ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, ARE EXPRESSLY DISCLAIMED AND EXCLUDED.
D. IN NO EVENT SHALL WE, OUR THIRD PARTY BILLING AGENTS, OR ANY OF OUR OR
THEIR AFFILIATES HAVE ANY LIABILITY FOR SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO DISH NETWORK
EQUIPMENT OR ANY OTHER EQUIPMENT OR RESULTING FROM OUR FURNISHING OR
FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO YOU, OR FROM ANY FAULT,
FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO YOU.
E. IT IS YOUR RESPONSIBILITY TO IMPOSE VIEWING RESTRICTIONS ON YOURSELF,
MEMBERS OF YOUR FAMILY AND HOUSEHOLD, AND GUESTS, AS YOU DEEM
APPROPRIATE. WE, OUR THIRD PARTY BILLING AGENTS, AND OUR AND THEIR
AFFILIATES SHALL HAVE NO LIABILITY TO ANYONE DUE TO, OR BASED UPON, THE
CONTENT OF ANY OF THE SERVICES FURNISHED TO YOU.
8.
WARNING AGAINST PIRACY AND INFRINGEMENT
A. It is a violation of various U.S. federal and state laws to receive any Services, or any portion of
such Services, without paying for them. The penalties for violating such laws can include
imprisonment and civil damage awards of up to $110,000 per violation.
17
Appendix
B. Title 47, Section 605(e)4, United States Code (U.S.C.) makes it a federal crime to modify
Equipment to receive encrypted (scrambled) television programming without payment of
required subscriptions. Conviction can result in a fine of up to $500,000 and imprisonment for
five years, or both. Any person who procures Equipment that has been so modified is an
accessory to that offense and may be punishable in the same manner. Investigative authority for
violations lies with the Federal Bureau of Investigation. Equipment may incorporate copyright
protection technology that is protected by U.S. patents and other intellectual property rights. Use
of such copyright protection technology must be authorized by Macrovision, and is intended for
home and other limited pay-per-view uses only unless otherwise authorized by Macrovision.
Reverse engineering or disassembly is prohibited.
9.
GENERAL
A. Physical Address/Change of Address. When setting up your DISH Network account, you
agree to provide us with the physical street address where your Equipment will be located and
your Services will be provided. A post office box does not constitute a physical address and is
not sufficient to meet this requirement. You agree to give us prompt notice of your change of
name, mailing address, physical address where your Equipment is located, and telephone
number. You may do this by notifying our Customer Service Center by telephone or in writing at
the phone number or mailing or e-mail address set forth in the first paragraph of this Agreement.
B. Notice. Any notice required or permitted to be given by us under this Agreement may be
provided via the mail, on your billing statement, as a bill insert, via broadcast on a television
channel, through publication on the website set forth in the first paragraph of this Agreement, by
telephone or by any other reasonable means. If we send you notice by mail, on your billing
statement or as a bill insert, it will be considered given when deposited in the U.S. Mail,
addressed to you at your then-current billing address in our records. If we send you notice via
broadcast on a television channel or through publication on the website set forth in the first
paragraph of this Agreement, it will be considered given when first broadcast or published. If we
send you notice by telephone, it will be considered given when personally delivered to you or
when left as a message at your then-current phone number in our records. Unless otherwise
specified in this Agreement, any notice required or permitted to be given by you under this
Agreement shall be in writing and shall be sent by first class mail addressed to us at the mailing
address set forth in the first paragraph of this Agreement, and shall be deemed given when
received by us at such mailing address.
C. Credit Checks. You authorize DISH Network to investigate your financial responsibility and
creditworthiness, including without limitation acquiring credit reports and histories, and to report
any payment defaults to credit reporting agencies. Under the Fair Credit Reporting Act, you have
the right to notify DISH Network if you believe we have reported inaccurate information about
your account to any consumer reporting agency. Please include the specific item of dispute and
why you believe the information reported is in error in any such notice.
D. Personal Information. If you have an on-line account with us, you are fully responsible for
maintaining the confidentiality of your password and account username and for all activities that
occur under your password and/or account username. You agree to: (i) keep your account
username and password confidential and not share them with anyone else, and (ii) immediately
notify us of any unauthorized use of your password and/or account username or other breach of
security.
E. Applicable Law. This Agreement, including without limitation all matters relating to its validity,
construction, performance and enforcement, and any claim, complaint or dispute arising out of
or related to this Agreement or Services, shall be governed by the laws and regulations of the
State of Colorado without giving effect to its conflict of law provisions. These terms and
conditions are subject to amendment, modification or termination if required by such laws or
regulations. If any provision in this Agreement is declared to be illegal or in conflict with any law
or regulation, that provision shall be modified to the minimum extent necessary to make such
provision legal and no longer in conflict with such law or regulation, without affecting the validity
of any other provisions.
18
Staying Legal
F. Third-Party Billing Agents. We may enter into relationships with third parties to provide billing
and other services on our behalf, in which case the terms and conditions of this Agreement shall
apply to such third parties as applicable under the circumstances. Additional terms and
conditions imposed by our third-party billing agents, including without limitation, local telephone
companies, may apply. For example (and without limitation), late fees imposed by our third-party
billing agents may be administered according to our third-party billing agent's billing procedures
and applicable state tariffs and regulations; our third-party billing agents may require you to pay
all past due charges for Services, a restart Fee, and/or a prepayment before we reconnect your
Services; other services provided by our third-party billing agents, including without limitation,
local telephone service, may need to be restored before DISH Network Services can be
restored, and a restoral fee and deposit may be required to restore third-party billing agent
services. Partial payments on third-party billing agent bills may be applied to the balance due for
other services billed on your third-party billing agent bill, including without limitation, local
telephone service, according to the third-party billing agent's billing procedures and applicable
state statutes and regulations. Contact your third-party billing agent for details. Failure to pay all
or any part of your third-party billing agent bill may result in disconnection of Services.
G. Remedies Cumulative. It is agreed that the rights and remedies provided under the terms and
conditions of this Agreement to DISH Network in case of default or breach by you of this
Agreement are cumulative and without prejudice to any other rights and remedies that DISH
Network may have by reason of such default or breach by you at law, in equity, under contract or
otherwise (all of which are expressly reserved).
H. Other. No salesperson, installer, customer service representative, authorized retailer, or other
similarly situated individual is authorized to change the terms and conditions of this Agreement.
DISH Network may, however, change the terms and conditions of this Agreement at any time
and from time to time in its sole discretion and will notify you if that occurs. The terms and
conditions of this Agreement that either are expressly stated to survive or by their nature would
logically be expected to survive its expiration or termination shall continue thereafter until fully
performed. This Agreement is in addition to any other written agreement(s), if any, between you
and DISH Network, including without limitation any installation agreement or customer
agreement(s), if any, applicable to the promotion(s) pursuant to which you are receiving Services
and/or Equipment, and except as provided to the contrary herein all such written agreements
shall remain in full force and effect. Except as expressly set forth in this Agreement to the
contrary, any and all prior DISH Network Residential Customer Agreements are hereby replaced
and superseded in their entirety by this Agreement, and such prior DISH Network Residential
Customer Agreements shall be of no further force or effect whatsoever. In the event of any
conflict or inconsistency between the terms and conditions of this Agreement and any customer
agreement(s) applicable to the promotion(s) pursuant to which you are receiving Services and/or
Equipment, the terms and conditions of such customer agreement(s) shall be controlling. In the
event of any ambiguity between the terms and conditions of this Agreement and any customer
agreement(s) applicable to the promotion(s) pursuant to which you are receiving Services and/or
Equipment, DISH Network shall have the sole and exclusive authority to interpret and/or make a
final determination in its sole discretion concerning any issue arising from such ambiguity.
STAYING LEGAL
Title 47, Section 605(e)4, United States Code (U.S.C.) makes it a federal crime to modify this
receiver to enable it to receive encrypted (scrambled) television programming without payment
of required subscriptions. Conviction can result in a fine of up to $500,000 and imprisonment for
five years, or both. Any owner of this receiver who procures or willfully causes its modification is
an accessory to that offense and may be punishable in the same manner. Investigative authority
for violations lies with the Federal Bureau of Investigation (FBI).
19
Appendix
To the extent that this product incorporates Macrovision technology, this product incorporates
copyright protection technology that is protected by U.S. patents and other intellectual property
rights. Use of such copyright protection technology must be authorized by Macrovision, and is
intended for home and other limited viewing uses only unless otherwise authorized by
Macrovision. Reverse engineering or disassembly is prohibited.
20
FCC Compliance
FCC COMPLIANCE
The following text is extracted from Federal Communications Commission (FCC)
regulations, as of the publication date of this Guide. Contact the FCC (see following) or
your library for the complete text of the regulations.
Telephone Communication
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. On the back panel of this equipment is a label that contains, among other information, a
product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided
to the telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone network
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant, such as RJ-11. See installation
instructions for details.
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line, as determined by the total
RENs, contact the local telephone company. For products approved after July 23, 2001, the REN
for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The
digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For
earlier products, the REN is separately shown on the label.
If this equipment causes harm to the telephone network, the telephone company will notify you
in advance that temporary discontinuance of service may be required. But if advance notice isn't
practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens the telephone
company will provide advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty information, please contact
DISH Network at 1-800-333-DISH (3474). If the equipment is causing harm to the telephone
network, the telephone company may request that you disconnect the equipment until the
problem is resolved.
There are no user serviceable parts inside.
Connection to party line service is subject to state tariffs. Contact the state public utility
commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of this equipment does not disable your alarm equipment. If you have questions
about what will disable alarm equipment, consult your telephone company or a qualified installer.
21
Appendix
Compliance Information Statement
DISH Network Corporation, 9601 S. Meridian Blvd, Englewood, CO., (303) 723-1000, declares
that: This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Do not make changes or modifications to this equipment. This could void the user’s authority to
operate the equipment.
There are many devices that allow you to connect your antenna to your in-home distribution
system such as splitters, and amplifiers. The FCC requires that the isolation between the
antenna port and the network port of your system meet the following:
• 80dB from 54 MHz to 216 MHz, at least
• 60dB from 216 MHz to 550 MHz and at least
• 55dB from 550 MHz to 806 MHz
Measuring the isolation of a device requires specialized equipment. In most cases, it is easier to
purchase a splitter or amplifier with the correctly specified isolation from your local television
retailer. The above requirements are extracted from 47CFR15.115. For the complete text please
visit WWW.FCC.GOV.
Signal Strength Present at the Television
The software-based attenuator within the satellite receiver will limit the signal present at your
television set to below the FCC signal strength limit of 75.6dBuV. If you choose not to enable the
attenuator, you must ensure that the signal strength present at the TV set does not exceed
75.6dBuV.
Connecting to an Over-the-Air Antenna
In order to receive local broadcast channels, you may wish to install an over-the-air antenna into
your over-the-air tuner module or TV distribution equipment. There are many devices that allow
you to connect your antenna to your in-home distribution system such as splitters and amplifiers.
You must be careful to meet certain FCC regulations with respect to the isolation between the
antenna port and the network port of your system. It is recommended that you purchase a
splitter or amplifier with the correctly specified isolation from your local satellite television retailer.
22
FCC Digital Television Transi-
FCC DIGITAL TELEVISION TRANSITION NOTICE
February 17, 2009 marks the date when local over-the-air full-power TV broadcasts will
transition from analog to digital within the United States. Consumers with analog TVs,
who rely on an over-the-air antenna to receive their local broadcast TV programming, will
need a digital-to-analog converter box, a digital TV with a digital tuner, or to subscribe to
a pay TV service like DISH Network to display those digital broadcasts. Analog TVs that
do not use one of those methods to get a digital signal will continue to work for other
purposes, including watching low-power TV stations still broadcasting in analog,
watching pre-recorded movies with a DVD player or VCR, or playing video games.
Great news!
Your new receiver allows you to continue enjoying the over-the-air digital broadcasting
programming available in your area. Your new receiver also allows you to receive analog
broadcasts simply by pushing the Analog Pass-Through on your remote. This is a great
feature to view those low-power TV stations that do not convert to digital on 2/17/09.
Additional information regarding the digital television transition, including information
about subsidized coupons for digital-to-analog converter boxes, is available at
www.Duo.com, www.DTV.gov, www.dtv2009.gov, 1-888-DTV-2009, or
1-888-CALL-FCC.
Printed in the United States of America.
23
Appendix
24
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