Datto OMA42 WiFi Access Point User Manual A42 User Guide 1 1 pages

Datto, Inc. WiFi Access Point A42 User Guide 1 1 pages

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User Guide: Open Mesh A42 Version 1.1! 1

Table of Contents 1. Creating a CloudTrax Network 3 ................................................................2. Configuring a CloudTrax network 9 .............................................................3. Monitoring, Management and Troubleshooting 14 ............................................4. Additional Resources 16 ..........................................................................5. Product Specifications 17 ........................................................................6. Appendix A: FCC Statement 18 ..................................................................7. Appendix B: IC Statement 19 ....................................................................8. Appendix C: CE Statements 20 .................................................................. 2

Creating a CloudTrax network Overview: what we’re doing This guide is intended to help you set up your first cloud-managed wireless mesh network with!CloudTrax. CloudTrax is a free cloud-based network controller that makes it easy for anyone to build, manage, and monitor wireless networks from anywhere in the world. This guide will assist you in setting up a new network on the CloudTrax web application. For easier, faster setup, use the!CloudTrax for iOS!or!CloudTrax for Android!apps. No matter which version you start with, you can switch between the web and mobile apps seamlessly.! Here’s what’s about to happen: 1. We’ll create a master login on CloudTrax.com that will allow you to build, manage and monitor multiple networks in one place. 2. We’ll create a new network on CloudTrax. 3. We’ll add access points!to the network. 4. We’ll physically install the access points. 5. We’ll do some basic network configuration. This guide is not intended to cover every aspect of CloudTrax. To learn more about planning your network, view!the!Cloudtrax Network Planning Guide. What you’ll need To set up your network, you’ll need the following: 1. One or more CloudTrax-compatible wireless devices, such as the OM2P or MR1750. 2. An Internet connection with at least one Ethernet port available on your modem or router, and one Ethernet cable. 3

3. A computer with a browser pointed to!www.cloudtrax.com, or an!iOS!or!Android!device running the CloudTrax app. Terminology We’ll make this process as easy and nontechnical as possible. Here are a few key words that will help. Network:!A group of computers or devices that can talk to each other (in our case, wirelessly).!!Gateway:!A CloudTrax-compatible router that is connected to the Internet (usually through a DSL, cable, or LAN connection).!!Repeater:!A CloudTrax-compatible router that is not connected to the Internet that repeats the signals from local computers and other access points to the gateway.!!Access point:!A generic name for an CloudTrax-compatible router/access point which can be either a Gateway or a Repeater. You may also see these called "Nodes." All CloudTrax devices configure themselves: they become gateways or repeaters depending on if they are connected to the Internet or not. Step 1: Create a Master Login The first time you use CloudTrax, you need to create a Master Login. This account will be your login for all networks you create. From CloudTrax.com, click the “Create account” link just below the login fields. You’ll see a page similar to the one below.! Fill in the following information: First Name:!We’ll use this to address you in email correspondence. 4

Username:!This is your master login you will use to access ALL networks you create. It allows you to login once and edit/view all your networks. It MUST be different from your network name(s) which you will create in a second step. You may want to use your company name here. Email:!You’ll receive an email at this address asking you to verify!this master login to continue. Password:!This is your master administrator password. It can be used with the above login name to access all of your networks. Make this password different from the individual network passwords you’ll create later. When finished, click “Create/Edit” to save your account settings. In a few moments, you’ll receive an email asking you to confirm the account you just created. Just click on the “Verify Account” link to create your new CloudTrax Master Login. ! Step 2: Create a new network You’ll automatically be taken to a page, similar to the one below, to create your first network. Fill in the following information: Network name:!This is the name you want to give this specific network. You will use this name to make changes to the network, display reports, etc. Password:!This is the password for local administrators and should be different from your master account login. This limits access and prevents users from making changes to your network. Email:!Enter your email address or the address of a local administrator to contact. We will never share this with others. 5

Network Location:!Enter a street address for the first access point. To add access points, you will be shown a map that you click on to place access points. By entering an address here, you will be centered on the correct location for your network.! Email for Notiﬁcations:!Enter the email addresses, separated by spaces, for all people you’d like to receive “outage” notifications. These are sent hourly. When finished, click “Create” to save your new network settings. Step 3: Add access points to your network It’s time to let CloudTrax know which access points you want to include in the network. Adding them to CloudTrax will allow you to manage and monitor the access points from anywhere. Navigate to the Manage > Access Points screen.! There are three options to add access points to your network: click the "Add New" button to add access points one at a time by clicking on a map, or use the down arrow to the right of that to add access points in bulk. If you add access points the default way, you’ll be taken to the Map tab of the Access Points!page. A Google map, centered on the address you entered when you created the network, will show a popup to enter your first access point. You can often (depending on location) click the “Satellite” view button and zoom in for a closer look.! 6

Fill in the following information: Name:!Enter a name for this access point. This name is used to reference its location and will be displayed in reports. It does not affect users. MAC address:!A MAC address is a sequence of 12 numbers and the letters A-F often separated by colons (Eg: 00:02:6F:8A:B2:6E). This can be found on a label on the bottom of the router and on the side of the product box. Description:!You can enter optional descriptive text that will be shown on the reports. This is typically used to keep notes on where the access point is installed, etc. Click “Add” and repeat the process for each additional access point. If you need to add a large number of access points, you may want to add them in bulk. You can do so two ways: by entering the MAC addresses in a text field (one per line), or by uploading a list of access points (along with optional name, location, channel overrides, etc.) in a CSV file. 7

For both of these options, your access points will be added to the map based on your network location (similar to how the CloudTrax iOS and Android apps add access points). You can reposition these access points on the map after adding them. When adding by CSV, the CSV file must be in a specific format. You can download a!sample CSV file here.! Step 4: Install the access points Once your access points are added to CloudTrax, it’s time to install them. If you're using an enclosure, video installation guides are available!here.! First, connect your Gateway unit to the Internet with an Ethernet cable. This can be plugged in directly to your high-speed modem (if it has a single Ethernet port, power cycle it first), or it can be fed from a router or switch. If it can get an Internet connection through the cable, it’ll connect to CloudTrax. Once the Ethernet cable is plugged in, connect power. The Ethernet cable (PoE device) must be connected only to PoE networks that is SELV circuit and without routing to the outside plant. Next, plug in additional access points as either gateways (connected to Ethernet) or repeaters, connected only to power. When mounting Open Mesh access points directly onto a wall, use a minimum 30 mm screw length. To ensure strong, consistent signal coverage, follow these guidelines: 1. Place your gateway in the center of the network. For most devices, every time data is transmitted over one repeater hop, it loses half its speed. A central gateway minimizes the number of hops required. 2. Never go through more than three to four walls or floors. 3. Never go more than 50-150 feet (depending on building materials) between access points. 4. Install no more than about five repeaters to every one gateway. Once all access points are plugged in, you should see them turn green on the CloudTrax Network Status page in about 5 to 15 minutes. For more detailed information on planning and optimizing your network, see the!Network Planning Guide. 8

Configuring a CloudTrax Network Your network should now be up and running, but there’s a lot we can do to customize it to meet your specific needs. We’ll walk you through the most common settings here. Configure > General Settings The General Settings tab controls network-wide settings. This will be partially filled in with the information you used to create the network. Location:!This defaults to the first address you entered when setting up the network. You can change it at any time. Note that the location only determines where your access point appears on the map; radio settings will be based on the IP address of the access point. Network name:!The login name for this network on the dashboard, and also the login ID to access this network individually by a site administrator. This is NOT your master login. This allows you to give access to only the network settings for that network without allowing access to your master account. Time Zone:!Used in displaying the local time on reports. AM/PM time:!Used in displaying the local time on reports. Display Name:!Used to display a more descriptive name (other than the login ID) on reports. Password:!The administrator password for this network. Again, this is only for this network and is not your master login password. It is also not the password your users will use to connect to the network. Lobby Password:!The Lobby Assistant (lobby.cloudtrax.com) password for this network. Logging in with this password will display the create voucher page. All other edit access will be denied. Disable Limited View:!If unchecked, users will be able to see a limited view of the network status. The password will still be required to change any network settings. Email:!Your email in case we need to contact you. We will not share this with others. Notiﬁcation Email:!The email address notifications will be sent to if enabled. You can list multiple email addresses, separated by spaces. Email Alerts:!Select this box to send notifications of network outages each hour to the email addresses you entered above. Network notes: Enter any unique notes for this installation you’d like to be able to refer to later. Configure > SSID!1, 2, 3... Each CloudTrax device can broadcast four unique!SSIDs that users can connect to. Each of these SSIDs are controlled independently in CloudTrax. Typically users have a mix of public SSIDs - with 9

splash pages, bandwidth throttling, DNS filtering and client isolation - and private SSIDs, with WPA Enterprise authentication and access to LAN resources and other clients. When we created your network, we set the!first!SSID to be!public and the second SSID to be private, but you can adjust these any way you wish. We’ll go through most of the features you may want to enable or change. You can also learn more about voucher access, pay networks and more by following the links at the end of this document. Common Settings SSID!name:!The name you’d like users to see and connect to with their device. You can also check the box below to use each access point’s name for its SSID instead. Enable:!When selected, this SSID will broadcast on all access points in this network. When deselected, it won't broadcast but your settings will be saved. Visible:!When enabled, this SSID will advertise itself publicly so users can select it from their list of available networks. When disabled, users must enter the SSID name manually.! Authentication:!Enable this to authenticate users with WPA-PSK or WPA-Enterprise at the time they connect to the SSID. This isn't required if you wish to authenticate users on a splash page.! Pre-shared key!(Password):!If you would like to secure your network with a password, enter it here. It must be eight characters or longer and contain no spaces.! WPA Enterprise:!Uses 802.1x authentication that requires a unique username and password for each user. Captive Portal Settings Bandwidth Throttling:!Enable and set download/upload limits to set the maximum speeds users will get when connected to your network. You may want to set these to between 10 and 25 per cent of the speed of your Internet connection, ensuring that one or two users can’t consume the entire available bandwidth. Splash Page/Splash Page Type:!Enable or disable a page users will see before connecting to your network. You can set this to Custom (hosted by CloudTrax), Facebook WiFi, or a hosted remotely version for advanced users.! Splash Page Authentication:!Choose CloudTrax, RADIUS or HTTP Authentication.!Read more here.! Client Force Timeout:!Minutes client is idle (Idle Timeout) before showing splash page, or minutes between showing splash page regardless of activity (Force Timeout) for non-voucher access. 1 day=1440. 10

Require voucher:!Require a valid voucher on splash pages. If unchecked, allows you to provide a basic tier of service at the rates and durations above and (optionally) faster service using vouchers or PayPal. Redirect URL:!The page to display after the splash page. Leave blank to display the user’s requested page. Include user data in redirect URL:!If set, additional information specific to the request is added as URL parameters when the final redirect occurs. The parameters node mac, client_mac, and client_url will be set to the MAC addresses of the Access Point and Client, and the original request URL, respectively. Block Unauthenticated Users:!Block all ports until a client device has been authenticated. If unchecked, only browsing is blocked. When selected, unauthenticated users trying to access https websites will not be redirected to the splash page.! White List:!MAC addresses, one per line that will NOT see the splash page, if enabled. Useful for game consoles that do not have a browser. Walled Garden:!Sites and resources (images and files for the splash page, etc.) users can visit prior to authentication.! Advanced Settings Block LAN Access:!Prevents users on this wireless network from accessing your wired LAN. Client isolation:!Prevents your wireless users from being able to access each other's computers and common for public networks. Unchecking this box will allow you to do things like share a printer attached to the network, but will also allow malicious users access to other users on the network. Uncheck this ONLY if you know all users have a firewall enabled on their computers. SMTP Redirect:!Alternate SMTP server IP address for your network. This allows users to send SMTP email by using your ISP's SMTP server. Alternate DNS:!Alternate DNS server IP addresses, one per line, for this SSID. This setting will override your network-wide Alternate DNS settings on this SSID. This allows you to use services such as OpenDNS for content filtering, client tracking and more. Access Control List:!MAC addresses allowed to use this Access Point, one per line. All other users (MAC addresses) will not be able to browse on this access point. Leave blank to allow all MAC addresses (recommended). Bridge to VLAN:!Each SSID can be tagged with a number from 2-4094 so you can control traffic flow within your LAN. Using a VLAN automatically bridges the SSID to the LAN.! 11

Allow Read-Only:!Click to enable the password-free read-only view of the network status. When enabled, read-only view can be accessed by entering just the network name in CloudTrax without a password. The password will still be required to change any network settings. Enable 12 Hour Display:!Check to display time in 12 hour (am/pm) format. External embeds:!Use the HTML snippet to embed CloudTrax reporting pages!on an external site like a client portal. Configure >!Advanced The Advanced Settings page has a variety of settings that most users won't change. This section will touch on the more common settings.! Mesh Encryption:!Encrypts all mesh traffic with WPA2 protection. Access points not belonging to this network won't be able to join the mesh due to the encryption.! Alternate DNS:!Alternate DNS server IP address for your network, such as OpenDNS. OpenDNS provides several additional features such as content filtering that you may find helpful. This setting applies to all SSIDs and can be overridden by setting an Alternate DNS for each individual SSID.! Share Vouchers:!When enabled, vouchers created on this network will be usable on all other networks under this account. Bridge wired clients:!When a wired client is connected to an access point, it will use settings from this SSID. Bridge SSID:!Select an SSID to bridge to the LAN. This gives clients access to LAN resources such as file servers and printers, disables NAT and lets your LAN assign all client DHCP addresses. You can bridge additional SSIDs by using a VLAN tag on each SSID settings page. Delete Network:!Select!to delete this network from CloudTrax. 13

Monitoring, Management and Troubleshooting With your network running and customized, you can now monitor its usage and status by selecting the Network Status link. Here’s an overview of the tools available: Network Usage graph!at the top of the page shows the number of users on SSID#1 and the amount of upload and download traffic. Node Map!shows the nodes relationship to each other on a map. Node List!gives details on each individual node. Node Outages Chart!shows!the check-in status!of a node using colors. Users List!shows all users connected to the network. Network Diagram!shows how all nodes relate to each other. You can use each of these tools to see how your network is doing and troubleshoot issues. Troubleshooting in CloudTrax Have you have created a strong, healthy network? While there are plenty of diagnostic tools available, the following two are most telling: On the Node Outages!Chart:!dark/light green indicate a gateway/repeater is online and hasn't missed a check-in, yellow indicates a node has lost contact with the mesh and is in lonely/orphan mode, pink is when a node needs re-pairing (update of network settings), and gray indicates it's down, offline or has missed check-ins. On the Node Map:!(click on a node, then select!Neighbors) all nodes will have at least one (preferably two) connections with an RSSI of 17 or more. If not, you need to reposition your node closer to the others or in a better line through fewer walls. You may need to add new nodes. On the Node List:!the number of Hops should be three or less (fewer is better). If not, you need to add additional gateways or reposition nodes. Troubleshooting with your device with lights The LED on your Cloudtrax-compatible device can tell you a lot about how that device is functioning. The meaning of the LED light for the A Series is as follows: Common States (Gateway and Repeater) STATECOLORBoot loaderSolid Purple 14

Gateway-Specific States Repeater-Specific States!Booting UpSolid YellowFirmware upgrade (node is executing the firmware upgrade)Solid RedCloudTrax check-in failureFlash WhiteKey re-pairFlash YellowConfiguration change AP not readySolid WhiteNet failure - no default routeFlash Red 15STATECOLORCloudTtrax check-in succeededSolid TealIP acquired via DHCP, but inet test is failingFlash PurpleSTATECOLORCheckin performed, mesh speed <= 2MbpsFlash GreenOrphan modeFlash (Yellow), then GreenLonely modeFlash (Red), then Greencheckin performed, mesh speed >2MbpsSolid Green

Additional resources To learn more about planning and optimizing your network, download the!Cloudtrax Network Planning Guide. To learn more about CloudTrax’s splash page feature, download the!Using the Splash Page Editor Guide. To learn more about CloudTrax’s vouchers feature, download the!Using Vouchers in CloudTrax Guide. To learn more about integrating vouchers with PayPal, download the!Using PayPal in CloudTrax Guide. 16

Product specifications Data rate (aggregate)300 + 1430 MbpsRadio2.4 GHz: 2 stream, 802.11 b/g/n (max data rate: 300 Mbps) 5 GHz: 2 stream, 802.11 a/b/g/n/ac (max data rate: 1430 Mbps)Antenna4 internalMax users (recommended)30-60 per APWLAN standard802.11 a/b/g/n/ac ProcessorMCU: IPQ4018 !RF: IPQ4018, 2.4G/5G !GE Ethernet PHY: QCA8072 Memory128MB DRAMZero config plug and playYesSelf-forming, self-healing meshYesSeamless roamingYesHardware watchdog CPUYesFree cloud managementYesFree iOS/Android appsYesCaptive portal w/ bandwidth throttling, splash pages and user controlsYesSSIDs4SSID to VLAN taggingYesUSBYesEthernet Ports2 x GigabitPoE802.3afLEDsNine-color LED status indicator: Boot Loader, Booting Up, Firmware Upgrade, CloudTrax Check-in Failure, Key Re-pair, Check-in Succeeded, Orphan Mode, Lonely Mode and moreTem p e ra t u r e-20—50 CMountingEthernet or junction box (EU, UK, US), solid wall, solid ceiling, t-rail ceiling, outdoor wall or pole (universal installation kit included)Size6.5” x 6.5” x 1.2” | .85 LbsCertificationsFCC, IC, CE, RCMWarranty1 year 17

Appendix A: " 18

Appendix B: 19

Appendix C: EU Declaration of Conformity This device complies with the essential requirements of the R&TTE Directive 1999/5/EC. The following test methods have been applied in order to prove presumption of conformity with the essential requirements of the R&TTE Directive 1999/5/EC: Safety -EN 60950-1: 2006 -EN 60950-1/A1: 2010 -EN 60950-1/A11: 2009 -EN 60950-1/A12: 2011 -EN60950-1/A2:2013 MPE -EN 50385:2002 Product standard to demonstrate the compliance of radio base stations and fixed terminal stations for wireless telecommunication systems with the basic restrictions or the reference levels related to human exposure to radio frequency electromagnetic fields (110MHz - 40 GHz) - General public Radio -EN 300 328 V1.9.1:2015 Electromagnetic compatibility and Radio spectrum Matters (ERM); Wideband transmission systems; Data transmission equipment operating in the 2.4GHz ISM band andusing wide band modulation techniques; Harmonized EN covering the essential requirements of article 3.2 of the R&TTE Directive EMC -EN 301 489-1 V1.9.2:2011 Electromagnetic compatibility and Radio spectrum Matters (ERM); ElectroMagnetic Compatibility (EMC) standard for radio equipment and services; Part 1: Common technical requirements -EN 301 489-17 V2.2.1:2012 Electromagnetic compatibility and Radio spectrum Matters (ERM); ElectroMagnetic Compatibility (EMC) standard for radio equipment; Part 17: Specific conditions for Broadband Data Transmission Systems 20

Open Mesh tímto prohlašuje, že tento [typ zařízení] je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.Undertegnede Open Mesh erklærer herved, at følgende udstyr [udstyrets typebetegnelse] overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.Hiermit erklärt Open Mesh, dass sich das Gerät [Gerätetyp] in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.Käesolevaga kinnitab Open Mesh seadme [seadme tüüp = type of equipment] vastavust direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele.Hereby, Open Mesh, declares that this wireless router is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.Por medio de la presente Open Mesh declara que el [clase de equipo] cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Open Mesh ΔΗΛΩΝΕΙ ΟΤΙ [type of equipment] ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.Par la présente Open Mesh déclare que l'appareil [type d'appareil] est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.Con la presente Open Mesh dichiara che questo [tipo di apparecchio] è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.Ar šo Open Mesh deklarē, ka [type of equipment / iekārtas tips] atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem.Šiuo Open Mesh deklaruoja, kad šis [equipment type] atitinka esminius reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.Hierbij verklaart Open Mesh dat het toestel [type van toestel] in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.Hawnhekk, Open Mesh jiddikjara li dan [il-mudel tal-prodott] jikkonforma mal-ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.Alulírott, Open Mesh nyilatkozom, hogy a [... típus] megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Česky [Czech] Lietuvių [Lithuanian] Français [French] English Dansk [Danish] Nederlands [Dutch] Italiano [Italian] Español [Spanish] Deutsch [German] Malti [Maltese] Latviski [Latvian] Ελληνική [Greek] Eesti [Estonian] Magyar [Hungarian] 21

Niniejszym Open Mesh oświadcza, że [nazwa wyrobu] jest zgodny z zasadniczymi wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC.Open Mesh declara que este [tipo de equipamento] está conforme com os requisitos essenciais e outras disposições da Directiva 1999/5/CE.Open Mesh izjavlja, da je ta [tip opreme] v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES.Open Mesh týmto vyhlasuje, že [typ zariadenia] spĺňa základné požiadavky a všetky príslušné ustanovenia Smernice 1999/5/ES.Open Mesh vakuuttaa täten että [type of equipment = laitteen tyyppimerkintä] tyyppinen laite on direktiivin 1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.Härmed intygar Open Mesh att denna [utrustningstyp] står I överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG. Polski [Polish] Svenska [Swedish] Slovensky [Slovak] Português [Portuguese] Suomi [Finnish] Slovensko [Slovenian] 22

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