Defy Touch Control Ceran Hob Dhd 394 Users Manual 068471 LOCAL

DHD 394 to the manual 6a89ce1a-47ad-4432-8868-281c4706272e

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OWNER’S
MANUAL

You can rely on Defy. To simplify

TOUCH CONTROL
CERAN HOB

DHD 394
“600 TC”
2
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Part Number 068471

PAGE 1 OF 12

Introduction.
Unpacking.
Cupboard design.
Future transportation.
Disposing of the old appliance.
Aperture size.
Important safety instructions.
Installation.
Safety installation.
Electrical installation.
The controls.
Ceran smooth top.
Technical specifications.
Error codes.
Problem check.
Owner’s responsibility.
Defy Service Centres.
Warranty.

Please register your product at
www.defy.co.za

Introduction
Congratulations on the purchase of this quality appliance. We trust that you will enjoy many
years of trouble free use. Please read these instructions carefully before using the
appliance. This book will provide you with information on how to operate and care for your
appliance in order that you gain the maximum benefit from it.
Unpacking
•
Please ensure that packaging material is disposed of in a responsible manner.
•
Plastic bags should be cut up to prevent children playing with them and accidentally
suffocating.
•
Some models feature a protective film over stainless steel trim. This film must be
carefully removed before using the hob.
•
If the appliance is damaged in any way, do not use it. Report the damage to your dealer,
who will take the necessary corrective action.
Cupboard design
Cooking appliances generate considerable heat. The layout and materials of the mounting
cabinet should take account of these characteristics.
•
Surfaces and surrounding edges immediately adjacent to the hob should be able to
withstand temperatures of up to 100°C without delaminating or discolouring.

•

Future Transportation
•
Keep the appliances original carton and transport the product in it. Follow the instructions
on the carton. If you do not have the original carton, pack the appliance in bubble wrap or
thick cardboard and tape it securely.
•
Secure the caps and pan supports with adhesive tape.
Disposing of the old appliance
•
Dispose of the old appliance in an environmentally friendly manner.
•
Refer to your local dealer or solid waste collection centre in your area to learn how to
dispose of your appliance. Before disposing of the appliance, cut off the power cable plug
and make the door lock (if any) unusable to avoid dangerous conditions to children.

Aperture size
560 mm

70

PAGE 2 OF 12

+3
-0

490

+3
-0

Important safety instructions
This section contains safety instructions
that will help you avoid risk of injury and
damage. All warranties will become void
if you do not follow these instructions.

•

General safety
• This appliance is not intended for
use by persons (including children)
with reduced physical, sensory or
mental capabilities, or lack of
experience and knowledge, unless
they have been given supervision or
instruction concerning the use of
the
appliance
by
a
person
responsible for their safety.
• Children should be supervised to
ensure that they do not play with the
appliance.
• Always keep children and infirm
persons away from the appliance when
it is in use.
• If the supply cord is damaged, it must
be replaced by the manufacturer, its
service agent or similar qualified
persons in order to avoid a hazard.
• Do not operate the appliance if it is
defective or has any visible damage.
• Do not carry out any repairs or
modifications on the appliance.
• Never wash down the appliance with
water! There is the risk of electric
shock!
• Never use the appliance when your
judgment or coordination is impaired by
the use of alcohol and/or drugs.
• The appliance must be disconnected
from the mains during installation,
maintenance, cleaning and repair
procedures.
• Be careful when using alcoholic drinks
in your dishes. Alcohol evaporates at
high temperatures and may cause a
fire since it can ignite when it comes
into contact with hot surfaces.
• Only use the appliance for preparing
food.

•

PAGE 3 OF 12

•
•

•
•
•

•
•
•

•

•

•
•

Do not use the appliance for heating
closed tins and glass jars. The
pressure that would build up in the tin/
jar may cause it to burst.
Do not place any flammable materials
close to the appliance as the sides
may become hot during use.
Keep all ventilation slots clear of
obstructions.
The appliance may be hot when it is in
use. Never touch the hot cooking
zones.
Make sure that the hob controls are
switched off after every use.
Use a deep pan, large enough to cover
the appropriate cooking zone.
Always dry food thoroughly before
placing it in hot oil or fat. Frozen food
in particular will spit and splatter if
added too quickly.
Never fill the pan more than one third
full of fat or oil.
Never heat fat or fry with a lid on the
pan.
Do not fry too much food at once. This
lowers the temperature of the oil or fat
and results in fatty foods.
Do not leave hot fat or oil unattended.
If overheating occurs, these could
catch fire.
Do not use or store inflammable
products (alcohol, petrol, benzene etc.)
near the appliance as these pose a fire
risk.
Do not cover the hob or burners with
aluminium foil.
Switch off the power at the mains in
the event of a fault or when cleaning
the appliance.
Check the general appearance of
your appliance for any damages
that might have occurred during
transportation.

Installation
Installation is the buyer’s responsibility. The manufacturer accepts no liability for this service.
Any action that the manufacturer has to take as a result of an erroneous installation will not be
covered by the warranty.
• The hob is supplied with securing clips.

A
•
•
•
•
•
•

B

C

These fit into dedicated slots around the hob base. (see picture A).
Insert the clips. (as shown in picture B).
Lift the clips up until they click into place. (as shown in picture C).
To avoid liquid spills penetrating between the hob and the worktop, apply the supplied selfadhesive seal to the perimeter of the aperture. Do not use a silicone sealer.
Invert the hob on the worktop adjacent to the aperture before making the electrical
connection. This will ensure sufficient cable length for subsequent servicing.
Position the hob into the aperture so that the securing clips are compressed between the hob
base and the worktop. (see Sketch below).
SELF ADHESIVE SEAL

WORKTOP

HOB

CLIP
SIDE VIEW

Important notice
•

Hobs with control panels require additional installation instructions. See page 4.

•

The Manufacturer strives for continuous improvements. For this reason, the text and
illustrations in this book are subject to change without notice.

PAGE 4 OF 12

!

VERY IMPORTANT SAFETY INSTRUCTION
Safety installation for hob with control panel

•
•
•

•

A removable horizontal board must be fitted below the hob and 75mm away from the worktop
bottom face.
Space between this board and the hob must be empty and no objects may be stored or kept there.
This board will effectively shield the user from the base of the hob which gets hot during use.
The board needs to be removable for service purposes as the hob, once installed, can only be
loosened from below.
If the hob is installed with a side adjacent to a vertical kitchen cabinet, the distance between the
edge of the hob and that of the cabinet side must be a least 150mm. The distance between the back
wall and the rear edge of the hob must be at least 55mm.

Electrical installation
This appliance must be earthed and the manufacturer and the seller do not accept
responsibility for any damage due to incorrect installation or electrical connection.
Earth leakage
This hob should not be connected through an earth leakage system. Refer to S.A.N.S. 10142
Connection to the power supply must be carried out by a licensed electrician, who will ensure
that the hob is correctly connected and safely earthed. The rated current is printed on the serial number
label attached to the base cover. The hob must be connected to the mains through a double pole
isolating switch which has a minimum clearance between the contacts of 3 mm. in both poles. A
means for disconnection must be provided in the fixed wiring.
Note:
The appliance is not intended to be operated by means of an external timer or separate remote-control
system.
Please see the section pertaining to electrical connection as described in the hob manual.
PAGE 5 OF 12

Controls
Ceramic glass cooktop
1.
2.
3.
4.
5.

Cooking zone Hi Light front left
Cooking zone Hi Light rear left
Cooking zone Hi Light rear right
Cooking zone Hi Light front right
Hob controls

Hob control elements
A.
B.
C.
D.
E.
F.

On/Off sensor
Cooking zone power indicators (Hot
surface indicators)
Cooking zone selection and (+) Sensor
(-) Sensor
Extension zone On/Off sensor
Extension zone indicator light

Hob control
•
•
•
•

The hob is fitted with electronic sensors which are activated when the relevant circular
touch pad is pressed for at least one second.
Each sensor activation is followed by an audible tone.
To avoid false touch pad activations do not place any objects on the touch pad area.
Always keep the touch pad surface area clean.

Switching a cooking zone on
•
Press the on/off sensor (A) for at least one second to switch the hob on, all hotplate
power indicators (B) indicate ‘0’. The next setting must be selected within 20 seconds to
prevent the hob from switching off.
•
Activate the required cooking zone by pressing the relevant (+) sensor (C)
•
Set the desired cooking power from 1- 9, using the (+) or (-) sensors (C and D )
•
Continuous pressing of + (C) or - (D) increases or reduces the power level.
•
Alternatively, power levels may be sequentially adjusted by pressing (C or D) for at least
1 second.
•
Note that settings are only possible for one hotplate at a time.
PAGE 6 OF 12

Controls
Switching a cooking zone off
•
Press the (-) sensor (D) and set the power level to ‘0’, the hotplate will switch off after 10
seconds. Shortly thereafter the hot surface indicator light on the hob will switch on, display (H) and remain on for 20 to 30 minutes after the plate is switched off. This is a reminder that the hob surface is still too hot to touch.
•

Fast deactivation. Press both + and — (C and D) touchpad sensors simultaneously to
switch the hotplate off immediately.

Switching the hob off
•
Switch the hob off by pressing the On / Off sensor (A).

Remaining heat indicator
The remaining heat may be used for warming food as long as the symbol ‘H’ remains on after
the cooking zone has been switched off.
Caution!
Even when the symbol ‘H’ disappears the cooking zone may still be hot. Do not touch the
cooking zones.

Extended cooking zone
•
Both cooking zones switch on when switching the top left cooking zone on.
•
Pressing extension zone sensor (E) switches the outer circuit of the cooking zone off.
•
Pressing the extension zone sensor (E) again will reactivate the outer circuit.
•
An indicator light (F) shows when the outer zone is active.

For improved safety your hob is fitted with a temperature limiter preventing the zone from
overheating should a pot boil dry etc.
PAGE 7 OF 12

Ceran® smooth top
WARNING In the unlikely event of the Ceran sustaining accidental damage or cracks,
switch off the appliance at the mains to avoid electric shock and have the panel replaced
before further use.
Caring for the Ceran hob
• Ceran is a tough, durable material, which provides a beautiful, functional and long
lasting cooking surface. To keep it looking good, it needs to be treated with care and
cleaned regularly.
• Wipe spillage off as soon as possible with a damp cloth, preferably while the hob is
still warm.
• Clean the hob with a nylon pad and a suitable smooth top cleaning solution, which is
available from all Defy Service Centres. Remove calcium stains (yellow stains) by
applying a small amount of lime remover such as vinegar or lemon juice. Other
suitable commercially available products can also be used.
• If necessary stubborn spills may be removed using the blade scraper provided.
• Do not use metal scourers or coarse abrasive powders as these could scratch the Ceran.
• Regular cleaning after use will prevent dirt build up and ensure that the hob remains
bright and attractive.
• Wipe the hob surround with a damp hot soapy cloth and dry.
• DO NOT USE A STEAM CLEANER.
Recommendations (see also the enclosed ‘CERAN’ leaflet)
• Use only pots with a solid level base. An uneven base will prolong cooking time and
waste energy.
• Use pots with a base diameter slightly larger than that of the thermal area. This will
ensure even heat distribution and prevent spillage from dripping onto and staining the
hot zone.
• Always cover the pot with a lid. This will conserve energy and minimize spillage.
• Save energy by switching the plate off 5 to 10 minutes before the end of a lengthy
cooking period. The Ceran hob will retain sufficient residual heat to complete the
cooking process.
• A pot with rough edges could scratch the Ceran if it were dragged across the surface of
the hob.
• Any spillage of sugar solution such as jam, must be removed immediately. If allowed
to cool on the Ceran it could pit and damage the surface.
• Do not cover the Ceran with aluminium foil and do not use poor quality aluminium
pots. These will leave unsightly deposits which in time, could adhere to the Ceran.
PAGE 8 OF 12

Technical Specifications
Model

DHD 394

Volts

220V –240V 50Hz~

Amperes

28

Plate power rating (W)
Front cooking zone left

140, 1200

Front cooking zone right

140, 1200

Rear cooking zone right

180, 1800

Rear cooking zone left

210/120, 2200/750

Total power (W)

6400

Type of switch

Electronic sensors

Width
Depth

580 mm
510 mm

Error codes
ERROR CODE

ERROR DESCRIPTION

ER03
& permanent tone

CONTACT YOUR DEFY SERVICE
Continuous holding down of sensors.
CENTRE AND SPECIFY THE ERROR
Control unit cuts off after 10 seconds.
CODE
Water or a cooking utensils may be positioned over the control unit causing interference.

ER21

Overheating: The control unit switches
off in order to avoid damage to the unit

CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE

U400

Secondary voltage of the power unit is
too high. Control unit switches off after
one second and permanent tone is emitted.

1 CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE
2 CONTACT AN ELECTRICIAN TO
CHECK THE MAINS POWER SUPPLY

ER22

Touch pad evaluation is defective. Con- CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
trol unit switches off after 3.5—7 seCODE
conds. Short circuit or there is a problem
with the sensor evaluation range

ER36

NTC value is not within its specification.
(Value < 200mV or > 4.9V; Control unit
cuts off. Short circuit or cut off at NTC

CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE

ER20

Flash failure. Micro controller faulty

CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE

ER40

Secondary operational voltage is too
low. (1.8V 
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