Dell 3.7.0 System E Support Tool (DSET) Version Installation Guide User Manual To The 595a2bd5 F294 4c64 837c Ea28c8575f22

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Dell System E-Support Tool (DSET) Version
3.7.0
Installation Guide

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and
intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other
jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
2014 - 09
Rev. A00

Contents
1 Introduction........................................................................................................... 5
Installation Types................................................................................................................................... 5
Other Documents You May Need........................................................................................................ 5
Accessing documents from Dell support site...................................................................................... 6
Language Support................................................................................................................................. 6
Network Ports Required by DSET......................................................................................................... 6
Contacting Dell......................................................................................................................................7

2 Installing, Upgrading, and Running DSET Application On Windows
Operating System.................................................................................................... 8
Installation Prerequisite For Windows Operating System................................................................... 8
Creating One-time Local System DSET Report On Windows Operating System.............................. 9
Using GUI For Windows Operating System....................................................................................9
Using CLI For Windows Operating System.................................................................................. 10
Permanently Installing DSET Application And Generating Report On Windows Operating
System.................................................................................................................................................. 11
Using GUI For Windows Operating System.................................................................................. 11
Using CLI For Windows Operating System...................................................................................12
Clearing Dell Hardware Logs On Windows Operating System......................................................... 12
Using Installer For Windows Operating System........................................................................... 12
Using GUI For Windows Operating System..................................................................................13
Extracting MSI Package For Large Site Automated Deployment.......................................................13
Upgrading DSET Application On Windows Operating System..........................................................14
Using The Installer......................................................................................................................... 14
Using CLI........................................................................................................................................ 14

3 Installing, Upgrading, And Running DSET Application On Linux
Operating System.................................................................................................. 16
Installation Prerequisite For Linux Operating System........................................................................ 16
Device Dependency On Linux Operating System..............................................................................17
Credential-less CIMOM Authentication On Systems Running Linux................................................ 17
Possible Reasons For Unsuccessful Certificate Connection....................................................... 18
Limitations......................................................................................................................................18
Operating System Check Override Option On Linux Operating System..........................................18
Creating One-time Local System DSET Report On Linux Operating System...................................19
Creating One-time Local System DSET Report Silently.............................................................. 20
Permanently Installing DSET Application On Linux Operating System............................................ 20
Permanently Installing DSET Application Silently On Linux Operating System..........................22

Clearing Dell Hardware Logs On Linux Operating System............................................................... 22
Upgrading DSET Application On Linux Operating System................................................................ 23
Upgrading DSET Application Silently On Linux Operating System............................................. 24

4 Maintaining DSET Application..........................................................................25
Modifying Installed DSET Application Features..................................................................................25
For Windows Operating System................................................................................................... 25
For Linux Operating System..........................................................................................................25
Repairing DSET Application................................................................................................................ 26

5 Uninstalling DSET Application..........................................................................27
Using GUI For Windows Operating System....................................................................................... 27
From The Start Menu.....................................................................................................................27
From The Windows Add Or Remove Programs (Or Programs And Features) Wizard................27
From the Application Maintenance Window................................................................................27
Using CLI For Windows And Linux Operating Systems..................................................................... 28
For Windows Operating System................................................................................................... 28
For Linux Operating Systems........................................................................................................ 28

6 Error Codes..........................................................................................................29
Installer Error Codes........................................................................................................................... 29
For Windows Operating System................................................................................................... 29
For Linux Operating System..........................................................................................................29

Introduction

1

Dell System E-Support Tool (DSET) is a utility that collects configuration and log data for various chassis
hardware, storage, software, and operating system components of a Dell PowerEdge server and
consolidates the data into a .zip file.
This guide provides the steps to install, maintain, upgrade, and uninstall the DSET application on Windows
and Linux operating systems.

Installation Types
You can install DSET in the following methods:
•

Create a One-Time Local System DSET Report — Generates a DSET report of the local system
without permanently installing the application.

•

DSET and Remote Provider — Installs DSET and Remote Provider in the local system. The Remote
Provider provides data using Windows Management Instrumentation (WMI) service (for Windows) and
Tog-pegasus or Small Footprint CIM Broker (SFCB) (for Linux). This data is collected locally or
remotely using the DSET. For Windows, any other WMI collection tool can be used and for Linux,
other CIM clients can be used.
NOTE: This option installs DSET and Remote Provider permanently in the system.

•

DSET — Installs DSET in the local system that collects the data (provided by various providers)
available from remote systems.
NOTE: This option installs DSET permanently in the system.

•

Remote Provider — Installs Remote Provider in the system that provides data using WMI service (for
Windows) and Tog-pegasus or SFCB (for Linux).
NOTE: This option installs Remote Provider permanently in the system.

Other Documents You May Need
In addition to this user’s guide, you can view the Release Notes:
•

During installation:
– For Linux, run the ./dell-dset-lx(bit)-(Version Number).bin file and select option 1.

•

After permanently installing the application:
– For Windows, in the Start menu, navigate to DSET 3.7.0 → View Release Notes. The Release Notes
is displayed.
– On Linux, ReleaseNotes.txt is available at /opt/dell/advdiags/ dset/ folder.

•

For information on using DSET, see the User's Guide available at www.dell.com/serviceabilitytools.

5

Accessing documents from Dell support site
You can access the required documents in one of the following ways:
•

Using the following links:
– For all Systems Management documents — dell.com/softwaresecuritymanuals
– For Remote Enterprise Systems Management documents — dell.com/esmmanuals
– For Enterprise Systems Management documents — dell.com/openmanagemanuals
– For Client Systems Management documents — dell.com/clientsystemsmanagement
– For Serviceability Tools documents — dell.com/serviceabilitytools
– For OpenManage Connections Enterprise Systems Management documents — dell.com/
OMConnectionsEnterpriseSystemsManagement
– For OpenManage Connections Client Systems Management documents — dell.com/
connectionsclientsystemsmanagement

•

From the Dell Support site:
a.

Go to dell.com/support/manuals.

b.

Under General support section, click Software & Security.

c.

In the Software & Security group box, click the required link from the following:
– Serviceability Tools
– Enterprise Systems Management
– Client Systems Management
– Remote Enterprise Systems Management
– Connections Client Systems Management

d.
•

To view a document, click the required product version.

Using search engines:
– Type the name and version of the document in the search box.

Language Support
Dell System E-Support Tool (DSET) is only supported and certified for systems running an Englishlanguage operating systems.

Network Ports Required by DSET
The table here lists the network ports required to run DSET.
Table 1. Network Ports Required On Systems Running Microsoft Windows

Port Number

Protocol

Usage

21

FTP

Accessing ftp.dell.com

135

COM

Access to WMI using COM

6

Port Number

Protocol

Usage

443

WS-Man

Accessing iDRAC

For Linux (Ports required for ESX are same as Linux)
Table 2. Network Ports Required On Systems Running Linux Or VMware ESX

Port Number

Protocol

Usage

5989

HTTPS

Accessing the CIMOM Server

5988

HTTP

Accessing the CIMOM Server

22

SSH

Access the server for operating
system data

443

WS-Man

Accessing iDRAC

Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your
purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by
country and product, and some services may not be available in your area. To contact Dell for sales,
technical support, or customer service issues:
1.

Go to dell.com/support.

2.

Select your support category.

3.

Verify your country or region in the Choose a Country/Region drop-down list at the top of page.

4.

Select the appropriate service or support link based on your need.

7

2

Installing, Upgrading, and Running DSET
Application On Windows Operating
System
This chapter provides information to install DSET application on Windows operating system. You can
install and run the application using the GUI or the Command Line Interface (CLI).
If you install or upgrade the DSET application on a system having OpenManage Server Administrator
version lower than 5.5 or an incompatible application, then an error message is displayed and the
installation is not completed. Install a compatible version of the Server Administrator or remove the
incompatible application and then install or upgrade DSET application.

If DSET application version 3.7.0 is already installed in the system and you try to install version earlier than
3.6.0 or greater than or equal to DSET 3.3, then an error message is displayed. Uninstall version 3.7.0 and
then run the setup program.

Installation Prerequisite For Windows Operating System
Before installing DSET application, make sure that:
•

WMI service is installed and running.
– If WMI service is stopped, the application starts the service automatically and continues with
installation.
– If WMI service is disabled, installation of application terminates with an error message.

For installing Remote Provider, in addition to WMI, also make sure that:
•

Operating system is Windows 2003 or later.

•

OpenManage Server Administrator (if installed) version is 6.3 or later.

To enable the successful functioning of remote report collection from OpenManage Server Administrator
ensure the following:
•

The managed system and the management station are on the same domain or there is a trust
relationship between the two domains.

•

If you have a Windows Firewall configured on the management station or the managed system, make
the following configuration changes to enable remote Server Administrator CLI and software updates
to work successfully.
– Management Station:
1.

8

Open TCP port 135.

2.

Add the application "omremote.exe" (located in InsallDirectory\bin\utils) to the Firewall
exception list.

– Managed System:
1.

If you have the Windows firewall configured, enable remote administration by running the
following command in the command prompt:
netsh firewall set service RemoteAdmin

For more information on connecting through the Windows firewall, see Microsoft's MSDN website for
Platform SDK:
•

Windows Management Instrumentation (Connecting through Windows Firewall) at http://
msdn.microsoft.com/en-us/library/aa389286 (VS.85).aspx http://support.microsoft.com/kb/875605

•

For Windows Server 2008 onwards, see the following link: http://msdn.microsoft.com/en-us/library/
aa822854 (VS.85).aspx

For installing DSET application, make sure that Windows operating system is Windows XP or later.
NOTE: Only DSET can be installed on system having Windows XP.

Creating One-time Local System DSET Report On
Windows Operating System
DSET application enables you to generate configuration report without permanently installing the
application. This is also known as zero footprint report collection. After the report is generated and saved
on the system, all files used to create the report are removed from the system.

Using GUI For Windows Operating System
To run DSET application and create one-time report:
NOTE: You must be logged in as an Administrator or have administrator privileges to run the
application. For Windows Server 2008 and later, you must be running Remote Provider with full
administrator privileges.
1.

Run the Dell_DSET_(Version Number).exe file.
The Welcome to the Dell System E-Support Tool (3.7.0) Installation Wizard window is displayed.

2.

Click Next.
The License Agreement is displayed.

3.

Select the I accept the license agreement and click Next.
The Installation Type window is displayed.

4.

Select Create a One-Time Local System DSET Report and click Next.
The Report Settings window is displayed.

5.

Enter the following:
•

Report Name or Full Path to Save the Report — Enter only the filename or the complete path
with the filename to save the generated report. If you mention only the filename, the report is
saved to the default location.
NOTE: You can only save the report to an internal network path and not a HTTP path.
NOTE: The default location for Windows (x86) systems is C:\Program Files\Dell and for
Windows (x86_64) systems is C:\Program Files (x86)\Dell.

9

•

Enable Report Filtering — Select this option to filter the data from the report. For the list of data
that is filtered, see the “Report Filtering” section in the Dell System E-Support Tool (DSET) User's
Guide.

•
6.

Automatically Upload the Report to Dell — Select this option to upload the report to Dell
Technical Support when requested.
Click Next.
The Report Settings to Skip Specific Information window is displayed.

7.

8.

Clear the options for which information is not required to be collected in the report. The options are:
• Hardware Information
• Storage Information
• Software Information
• Log Files
Select the Gather Advanced Log Files Information option to collect all the log information in the
report.
NOTE: If you select advanced log files option, by default, all the logs are collected and may
create large size reports.

9.

Click Next.
The Ready to Collect Report window is displayed.

10. Click Start.
The Updating System window is displayed indicating the status of report collection.
11. Click Finish in the Dell System E-Support Tool (3.7.0) report has been successfully created window.
The report is saved on the desktop or at the specified location.
To view the report, unzip the .zip file using the password ’dell’. For more information, see the Viewing
DSET Report section in the user's guide..

Using CLI For Windows Operating System
To run the DSET application, run the following command:
•
•

Dell_DSET_(version number).exe — This invokes the GUI.
Dell_DSET_(version number).exe REPORTNAME= COLLECT=
UPLOAD=auto PRIVACY='yes|no' /qn — This is for silent Zero Footprint report collection.

where:
 is a valid Windows filepath, filename, or both filepath and filename
 are independent report options that can be specified together with a comma
separator without any space.
hw = All hardware information
sw = All software (and operating system) information
st = All storage information
lg = All logs from the operating system and various applications
ad = Include advanced log items

10

PRIVACY=yes Filters data from the report. For the list of data that is filtered, see the “Report Filtering”
section in the Dell System E-Support Tool (DSET) User's Guide.
Usage Examples on silent Zero Footprint report collection:
•

Example 1: To collect the hardware, software data and upload the report automatically:
Dell_DSET_(version number).exe REPORTNAME= ZFPReport1.zip COLLECT= hw,sw
UPLOAD=auto

•

Example 2: To collect the software, storage, logs and report filtering:
Dell_DSET_(version number).exe REPORTNAME= ZFPReport2.zip COLLECT= sw,st,lg
PRIVACY=yes

Permanently Installing DSET Application And Generating
Report On Windows Operating System
Before installing DSET application, make sure that the installation prerequisites are met. For more
information, see Installation Prerequisite For Windows Operating System.

Using GUI For Windows Operating System
To permanently install DSET application on Windows operating system:
1.

Run the Dell_DSET_(Version Number).exe file.
The Welcome to the Dell System E-Support Tool (3.7.0) Installation Wizard window is displayed.

2.

Click Next.
The License Agreement is displayed.

3.

Select I accept the license agreement and click Next.
The Installation Type window is displayed.

4.

Select Install DSET and click Next.
The Select Installation Type window is displayed.

5.

Select one of the following options and click Next:
•

DSET and Remote Provider (Recommended)

•

DSET

•

Remote Provider

The Destination Folder window is displayed.
6.

Click Browse and select the folder to install the DSET application or use the default location and click
Next.
The User Information window is displayed.
NOTE: The default location for Windows (x86) systems is :\Program Files\Dell
and for Windows (x86_64) systems is :\Program Files (x86)\Dell

7.

Enter the following:
•

8.

Full Name — Enter your full name.

• Organization — Enter your organization information.
Click Next.
The Ready to Install the Application window is displayed.

9.

Click Next.

11

The Updating System window is displayed indicating the installation status.
10. To generate the report and/or upload (optional step) :
•

Run and Collect DSET Report — Select this option to generate the report.

•

Automatically Upload the Report to Dell — This option is enabled when Run and Collect DSET
Report option is selected. Select this option to upload the report to the Dell Technical Support
when requested.
11. Click Finish to close the installer.
DSET application is now installed in the local system and if you have performed step 11, the report is
also generated and/or uploaded.
For more information, see Using DSET Application section in the user's guide.

Using CLI For Windows Operating System
To install DSET application, run the following command:
•

Dell_DSET_(version number).exe — This invokes the GUI.

•

Dell_DSET_(version number).exe INSTALL=
INSTALLDIR= /qn — This performs silent installation that does not display any
graphical progress bar.

Where:
full = Full installation of both DSET and Remote Provider on the local system
collector = Installation of DSET only for remote collection
provider = Installation of Remote Provider only for remote collection from a remote system
location = optional installation path
NOTE: To install the application permanently, the INSTALL parameter must be included in the
command.

Clearing Dell Hardware Logs On Windows Operating
System
DSET application clears Dell hardware logs (Embedded System Manager logs) from the system without
permanently installing the application. You can clear hardware logs using the installer or from the Start
menu.

Using Installer For Windows Operating System
To clear hardware logs from the system:
NOTE: This does not install DSET application permanently.
1.

Run the Dell_DSET_(Version Number).exe file.
The Welcome to the Dell System E-Support Tool (3.7.0) Installation Wizard window is displayed.

2.

Click Next.
The License Agreement is displayed.

12

3.

Select the I accept the license agreement and click Next.
The Installation Type window is displayed.

4.

Select Clear Dell Hardware Logs and click Next.
The User Information window is displayed.

5.

Enter the following:
•

6.

Full Name — Enter your full name.

• Organization — Enter your organization information.
Click Next.
The Ready to Install the Application window is displayed.

7.

Click Next.
The Updating System window is displayed. After some time the command window is displayed with
the following message:
*Going to clear the ESM Logs now
Do you want to continue? Y/N:

8.

Enter Y to clear the logs.
The following messages are displayed:
System event logs are cleared.
Press Any Key To Continue

9.

Press any key.
The command window closes and the Click the Finish button to exit this installation. window is
displayed.

10. Click Finish to close the DSET application.

Using GUI For Windows Operating System
To clear hardware logs:
1.

Navigate to DSET 3.7.0 → Clear ESM Logs in the Start menu.
The Clear ESM Logs command window displays the following message:
*Going to clear the ESM Logs now
Do you want to continue? Y/N:

2.

Enter Y to clear the logs.
The following messages are displayed:
System event logs are cleared.
Press Any Key To Continue

3.

Press any key.
The command window closes.

Extracting MSI Package For Large Site Automated
Deployment
To extract the MSI file from DSET EXE:
1.

Run the Dell_DSET_(Version Number).exe file.
The Welcome to the Dell System E-Support Tool (3.7.0) Installation Wizard window is displayed.

2.

The MSI is already extracted at the following location:

13

:\Program Files\Common Files\Wise Installation Wizard
NOTE: The MSI location for Windows (x86) systems is :\Program Files\Common
Files\Wise Installation Wizard and for Windows (x86_64) systems is :\Program
Files (x86)\Common Files\Wise Installation Wizard.
The folder must contain only one MSI file that can be copied and renamed if required.

Upgrading DSET Application On Windows Operating
System
You can upgrade to DSET application version 3.7.0 from any of the following previous versions:
•

DSET 1.8

•

DSET 1.9

•

DSET 2.0

•

DSET 2.1

•

DSET 2.2

•

DSET 3.2

•

DSET 3.3

•

DSET 3.4

•

DSET 3.5.0

•

DSET 3.5.1

•

DSET 3.6.0
NOTE: For the DSET application versions below 1.8 automatic upgrade to version 3.7.0 is not
possible. When version 3.7.0 installer is running, the installer terminates with an error message. In
such cases, uninstall previous versions of the application and then install version 3.7.0.
NOTE: DSET application does not require a system reboot.

Using The Installer
To automatically upgrade to DSET application version 3.7.0 using the installer:
1.

Run the Dell_DSET_(Version Number).exe file.
The Welcome to the Dell System E-Support Tool (3.7.0) Installation Wizard window is displayed.

2.

Click Next.
The DSET (Version Number) is already installed window is displayed.
NOTE: If you do not want to upgrade, click Cancel to exit the installer.

3.

Click Upgrade to upgrade to DSET version 3.7.0.
The License Agreement window is displayed.
NOTE: For upgrading from versions 2.2 and lower, only DSET and Remote Provider permanent
installation option is available.

4.

Follow steps 3 to 11 provided in Using GUI For Windows Operating System.

Using CLI
To automatically upgrade to DSET application version 3.7.0 using CLI, at the prompt, run the command:

14

•

Dell_DSET_(Version Number.exe — This invokes the GUI.

•

Dell_DSET_(version number).exe ADDLOCAL=
INSTALLDIR= /qn — This performs silent installation that does not display any
graphical progress bar.
NOTE:
•

ADDLOCAL parameter in the command is optional.

•

For version 3.2 and later, while upgrading, if ADDLOCAL parameter is not included in the
command, then only the installed component is upgraded.

•

For version 2.2 or lower, if Dell_DSET_(version number).exe /qn is run, then both DSET
application is upgraded.

Where:
full = Full installation of both DSET and Remote Provider on the local system.
collector = Installation of DSET only for remote collection.
provider = Installation of Remote Provider only for remote collection from a remote system.
If DSET application version 3.2 or later is currently installed in the system, use the following options to
upgrade to version 3.7.0:
Table 3. : Upgrading scenarios from DSET application version 3.2 or later to version 3.7.0

DSET and Remote
Provider

DSET

Remote Provider

DSET and Remote
Provider

Yes

Yes

Yes

DSET

Yes

Yes

Yes

Remote Provider

Yes

Yes

Yes

15

3

Installing, Upgrading, And Running DSET
Application On Linux Operating System

This section provides information to install, upgrade and run DSET application on Linux operating system.
If you install or upgrade the DSET application on a system having OpenManage Server Administrator
version lower than 5.5 or an incompatible application, then an error message is displayed and the
installation is not completed. Install a compatible version of the Server Administrator or remove the
incompatible application and then install or upgrade DSET application.
If DSET application version 3.7.0 is already installed in the system and you try to install version 3.6, then
an error message is displayed. Uninstall version 3.7.0 and then run the setup program.
During installation, the application checks if OpenPegasus CIMOM or SFCB service is installed or running.
The following table provides more information.
Table 4. : Service and DSET Application Operation

Service

DSET Application Operation

OpenPegasus is not installed

Installs SFCB

OpenPegasus is installed and running

Uses OpenPegasus

OpenPegasus is installed but service is stopped

Installs SFCB

SFCB is not installed

Installs SFCB

SFCB is installed and running

Uses SFCB

SFCB is installed but service is stopped

Starts SFCB service

NOTE: The default port 5988 (for http) or 5989 (for https) is used by the system to install Remote
Provider. If custom ports are used, update the configuration file available at /opt/dell/advdiags/dset/
config/dset.cfg.

Installation Prerequisite For Linux Operating System
•

Enable SSH services for remote report collection from Linux systems.

•

Make sure that the user credentials supplied for remote report collection can initiate SSH connection
and have root privileges.

•

For installing Remote Provider, make sure that:
– Operating system is RHEL 5, RHEL 6, RHEL 7, SLES 10, SLES 11, ESX 4.0 or ESX 4.1.
– OpenManage Server Administrator (if installed) version is 6.3 or later.
– The default port 5988 (for http) or 5989 (for https) is used by the system. If custom ports are used,
update the configuration file available at /opt/dell/advdiags/dset/config/dset.cfg.

16

Device Dependency On Linux Operating System
The following table lists the devices and the dependencies that are required for Linux operating system to
run DSET application. If these device dependencies are not met, DSET application exhibits the default
behavior.
Table 5. : Device, Dependency, and Default Behavior

Device

Dependency

Default Behavior (if dependency
is not met)

Emulex Fibre Channel Controller

•

Fibre Channel Controllers are not
displayed in DSET report

HBAnywhere utility from
Emulex. To download this
utility, access the Emulex
website at emulex.com.
a.
b.

•
QLogic Fibre Channel Controller

•

Click Downloads → Dell.
Click the adapter model
number.
c. Click Linux from the
Current Drivers section
and download the
Applications Kit.
Install libhbaapi rpm available
in the operating system DVD.

SNIA API for Linux drivers. To
download this, access the
QLogic website at
qlogic.com.

Fibre Channel Controllers are not
displayed in DSET report

a.

•

Click Downloads →
Fibre Channel
Adapters.
b. Select a model and an
operating system and
click Go.
Install libhbaapi rpm available
in the operating system DVD.

Credential-less CIMOM Authentication On Systems
Running Linux
When installing DSET or collecting the DSET report using DSET version 3.5.0 and earlier on systems
running Linux, you must enter password at the command line interface. If the credentials are correct and
the CIMOM (SFCB or TogPegasus) authentication is successful, the installation or report collection
process is successfully completed.
From DSET version 3.5.1 and later, DSET supports single sign-on for the logged-in user. Single sign-on
allows you to run DSET without entering the password. CIMOM accepts a client certificate while
establishing the HTTPS connection. If the certificate is signed by a trusted authority, a network
connection is started. During installation, DSET generates and deploys its own certificate and key which is
used later. The access to certificate and key is limited only to the root user.
A brief description about the DSET installation or report collection process:

17

1.

2.

Collecting DSET report without providing any username or password: DSET tries for CIMOM
connections through certificates.
a.

If the connection is successful, the report collection continues without prompting for a
password.

b.

If the connection is unsuccessful, DSET asks whether or not you want to provide password and
continue.
•

If you choose to continue, DSET prompts you to enter root password and proceed.

•

If you decide not to proceed, credential-based authentication is not performed.

Collecting DSET report by providing username and/or password, DSET will not try for a certificatebased connection and prompts for a password (if not entered).
NOTE: The tasks mentioned earlier in Credential-less CIMOM Authentication On Systems Running
Linux section are also applicable for DSET installation only when CIMOMs are pre-installed and
operational.

Possible Reasons For Unsuccessful Certificate Connection
The following are the possible reasons for unsuccessful certificate connection:
•

DSET client certificate has expired. By default, the certificate is valid for one year from the time of
generation.

•

A particular version of operating system or CIMOM does not support certificate-based Authentication.

•

DSET does not perform the certificate-based connections because there are known issues with a
particular version of operating system or CIMOM for certificate-based authentication.

•

DSET client certificate or CIMOM Trust Store is corrupted.

Limitations
The following are the limitations:
•

The Credential-less authentication does not work on ESX. Therefore, DSET requires the credentials to
run on ESX.

•

For Credential-less authentication, the minimum supported version of Tog-pegasus is 2.11.0 and that
of SFCB is 1.3.11. In case, the server has CIMOM versions earlier than the versions specified, you will be
prompted for a password.

Operating System Check Override Option On Linux
Operating System
When the you try to install DSET by running ./dell-dset-lx(bit)-(Version Number).bin, the
installer checks for the type of Operating System. If you have customized Operating System, the
installation is in process is automatically stopped.
To resolve this issue, run the following command:
./dell-dset-lx(bit)-(Version Number).bin --ostype=
where Operating_System_Name can be any of the following five values:
•

SLES

•

RHEL5

•

RHEL6

18

•

RHEL7

•

CENT

•

ESX
NOTE: If any other value is entered apart from the OSs listed here, the installer throws an error
message.

The strict type-checking is to make sure that only the correct packages required for DSET report
collection are deployed on a server.

Creating One-time Local System DSET Report On Linux
Operating System
DSET application enables you to generate configuration report without permanently installing the
application. This is also known as zero footprint report collection. After the report is generated and saved
on the system, all files used to create the report are removed from the system.
To run the DSET application and create one-time report:
NOTE: You must be logged in as root user to run DSET application.
1.

At the Linux shell prompt, run the ./dell-dset-lx(bit)-(Version Number).bin file.
The License Agreement is displayed along with the following message:
Do you agree to the above license terms? ('y' for yes | 'Enter' to exit):

2.

Enter y.
The installation types are displayed.

3.

Enter  to select Create a One-time Local System DSET Report.

4.

Enter y or n for the following messages that are displayed one at a time to choose the category for
which the data must be collected. To select the default option (underlined) press Enter key.
•

Do you want to collect info for all hardware categories [y|n]:

•

Do you want to collect info for all storage categories [y|n]:

•

Do you want to collect info for all software categories [y|n]:

•

Do you want to collect linux log files [y|n]:

•

Do you want to collect advanced log files [y|n]:
NOTE: If you select advanced log files option, by default, all the logs are collected and may
create large size reports.

5.

Enter y if you want to use default file name for the report when the following message is displayed.
Else, enter n to specify a file name:
Do you want store this report in a default name and location [y|n]:
If you enter n, provide the report name or full path where the generated report must be saved. If the
path is not specified, the report is saved in the root directory.
NOTE: You can only save the report to an internal network path and not a HTTP path.

6.

Enter y to enable report filtering when the following message is displayed. Else enter n.
Do you want to enable report filtering [y|n]: Enter y to filter the data from the report.
For the list of data that is filtered, see Report Filtering section in the user's guide.

7.

To automatically upload the report to Dell site, enter y when the following message is displayed.
Else, enter n:

19

Do you want to upload the report on request to Dell Technical Support after
the report is generated [y|n]:
8.

If CIMOM already exists, DSET validates the CIMOM in the following order:
a. Credential-less CIMOM authentication
b. If Credential-less CIMOM authentication is not successful, enter the root credentials of the
system when the following message is displayed: Please enter "root" password:
The data collection starts, the report is generated and saved as specified in step 5. If you chose to
automatically upload the report, the report is uploaded and the Report uploaded successfully
message is displayed.
To view the report, see Viewing DSET Report section in the user's guide.

Creating One-time Local System DSET Report Silently
For silent Zero Footprint report collection, run the command:
dell-dset-lx(bit)-(Version Number).bin –qn -d  -r  -v
 -p  -a:
NOTE: The -p option must be included in the command to collect the report.
NOTE: The -v yes option filters data from the report. For the list of data that is filtered, see the
“Report Filtering” section in the Dell System E-Support Tool (DSET) User's Guide.

Permanently Installing DSET Application On Linux
Operating System
You can install or upgrade the following components:
•

DSET and Remote Provider

•

DSET

•

Remote Provider
NOTE: You must be logged in as root to install DSET application.

1.

At the Linux shell prompt, run the ./dell-dset-lx(bit)-(Version Number).bin file.
The License Agreement is displayed along with the following message:
Do you agree to the above license terms? ('y' for yes | 'Enter' to exit):

2.

Enter y.
The installation types are displayed. The following table provides the installation types:
Table 6. :Installation Types

20

Type

Installation Option

Description

1

Install/Upgrade DSET and Remote
Provider (Recommended)

Select this option to permanently install
DSET and Remote Provider to generate
reports for local and remote systems

Type

Installation Option

Description
and also remote report collection from
this system.

2

DSET

Select this option to permanently install
the required components to generate
report from remote systems.

3

Remote Provider

Select this option to permanently install
the required components to allow
reports to be generated from a remote
system against this system.

NOTE:
•

For DSET application version 2.2 or lower, installation type 1 is displayed.

•

If version 3.2 or later of 'DSET and Remote Provider', or 'DSET', or 'Remote Provider' is
currently installed in the system, then installation types 1, 2, and 3 are displayed.

•

For DSET application 3.5.1:
– If DSET is currently installed in the system, then installation type 3 is displayed.

3.

– If Remote Provider is currently installed in the system, then installation type 2 is
displayed.
Enter the  to select the required installation type.
If the Install/Upgrade DSET and Remote Provider or Remote Provider option is selected,
during installation the following messages are displayed:
a. If OpenPegaus is not running, the following message is displayed: The Small Footprint CIM
Broker (SFCB) is a network service that enables remote collection of
system configuration information. To perform the option that you selected,
it is necessary to install and start this service and leave it running in
background for future configuration collection. Continue installing/
activating the SFCB on this system to listen for incoming collection
requests from clients. Do you want proceed[y|n]?.
Enter y.
If SFCB is installed, the following message is displayed: DSET collects the Hardware data
via Common Information Model Object Model(CIMOM): sblim-sfcb, which is
already present on this system, please wait while DSET validates the
existing sblim-sfcb...
b. If OpenPegasus is running, the following message is displayed: DSET collects the Hardware
data via Common Information Model Object Model(CIMOM): tog-pegasus,which
is already present on this system, please wait while DSET validates the
existing tog-pegasus...

4.

If CIMOM already exists, DSET validates the CIMOM in the following order:
a. Credential-less CIMOM authentication
b. If Credential-less CIMOM authentication is not successful, enter the root credentials of the
system when the following message is displayed: Please enter "root" password:
Wait for the installation to complete. The following messages are displayed based on the selected
installation type:
•

If you selected the Install/Upgrade DSET and Remote Provider option, the following
message is displayed: DSET installation completed successfully. Enter '/usr/

21

sbin/dellsysteminfo' from a terminal shell prompt to create a report
file
•

If you selected the DSET option, then the following message is displayed: The DSET
installation completed successfully. Enter '/usr/sbin/dellsysteminfo'
from a terminal shell prompt to create a report file.

•

If you selected the Remote Provider option, the following message is displayed: Remote
Provider installation completed successfully.

DSET application is installed at the /opt/dell location by default.

Permanently Installing DSET Application Silently On Linux Operating System
For silent installation, run the command:
dell-dset-lx(bit)-(Version Number).bin -qi 
NOTE:
•

Case 1: On Linux Operating System, if no CIMOMs (SFCB / Tog-Pegasus) are present and DSET
installer is executed in silent mode. DSET Installer installs SFCB and register provider on the
system as part of Provider Installation, but SFCB services are not started.

•

Case 2: On Linux Operating System if any CIMOMs (SFCB / Tog-Pegasus) is present and services
are disabled and DSET installer is executed in silent mode, then
– If Tog-Pegasus is only present and its services are not running. Then the DSET Installer
installs SFCB and register provider on the system as part of installation, but its services are
not started.
– If SFCB is present and its services are not running, then DSET Installer registers provider
under SFCB as part of installation, but its services are not started.

In both the cases, to collect the DSET report user must start the SFCB services and SFCB to be
added as part of default start-up services. Also CIMOM Validation check for pre-existing CIMOM
cannot be done in silent installation mode.

Clearing Dell Hardware Logs On Linux Operating System
DSET application clears Dell hardware logs (Embedded System Manager logs) from the system without
permanently installing the application.
To clear hardware logs from the system:
NOTE: You must be logged in as a root to run the DSET application.
1.

At the linux shell prompt, run the ./dell-dset-lx(bit)-(Version Number).bin file.
The License Agreement is displayed along with the following message:
Do you agree to the above license terms? ('y' for yes | 'Enter' to exit):

2.

Enter y.
The installation types are displayed.

3.

Enter  to select Clear Dell Hardware Logs option. The following messages are
displayed:
*Going to clear the ESM Logs now
Do you want to continue? Y/N:

4.

22

Enter y to clear the logs. The following messages are displayed:

System Event Logs are cleared.
Press Enter continue
5.

Press Enter.
DSET application exits and the Linux shell prompt appears.

Upgrading DSET Application On Linux Operating System
You can upgrade to DSET application version 3.7.0 from any of the following previous versions:
•

DSET 1.8

•

DSET 1.9

•

DSET 2.0

•

DSET 2.1

•

DSET 2.2

•

DSET 3.2

•

DSET 3.3

•

DSET 3.4

•

DSET 3.5.0

•

DSET 3.5.1

•

DSET 3.6.0
NOTE: For versions lower than 1.8, automatic upgrade to DSET application version 3.7.0 is not
possible. When version 3.7.0 installer is run, the installer terminates with an error message.
In such cases, uninstall previous versions of the application and then install DSET application version
3.7.0.
NOTE: DSET application does not require a system reboot.

To automatically upgrade to DSET application version 3.7.0 on Linux operating system:
1.

At the Linux shell prompt, run the ./dell-dset-lx(bit)-(Version Number).bin file.
The License Agreement is displayed along with the following message:
Do you agree to the above license terms? ('y' for yes | 'Enter' to exit):

2.

Enter y.
Dell System E-Support Tool (DSET) application options are displayed.

3.

Enter the  to select Install/Upgrade DSET and Remote Provider (Recommended)
option. The following messages are displayed:
DSET (Version number)is already installed.
Do you want to upgrade to DSET 3.7.0 [y|n]?

4.

Enter y.
If SFCB or OpenPegasus is not installed or running, the following message is displayed:
The Small Footprint CIM Broker (SFCB) is a network service that enables
remote collection of system configuration information.

23

To perform the option that you selected, it is necessary to install and
start this service and leave it running in background for future
configuration collection.
Continue installing/activating the SFCB on this system to listen for
incoming collection requests from clients. Do you want proceed[y|n]?
5.

Enter y.
If OpenPegasus is installed and running, the following message is displayed:
DSET collects the Hardware data via Common Information Model Object
Model(CIMOM): tog-pegasus, which is already present on this system, Please
enter the Administrator/Root password to validate the existing tog-pegasus.

6.

Enter the root credentials when the following message is displayed:
Please enter "root" password:
Wait for the installation to complete.
The DSET installation completed successfully message is displayed. DSET application is upgraded to
version 3.7.0 and is installed at /opt/dell location by default.

Upgrading DSET Application Silently On Linux Operating System
To upgrade silently, run the command:
./dell/dset/lx(bit)/.bin —qi 
NOTE:
•

If DSET application version 2.2 or lower is currently installed in the system and CIMOM services
are not installed or running, then the application cannot be silently upgraded to version 3.7.0.

•

For DSET application version 3.2 or later:
– If  parameter is provided in the command, then the
currently installed DSET application is uninstalled completely and the specified component
of version 3.7.0 is installed.
– If  parameter is not provided in the command, then the
currently installed DSET application component is upgraded to version 3.7.0.

24

Maintaining DSET Application

4

After installing the DSET application, you can modify the components that are installed. The application
maintenance window is available only when DSET application is permanently installed on your system.
You can also reinstall the corrupt files, registry keys, and shortcuts of the application.

Modifying Installed DSET Application Features
The installed features that can be modified are:
•
•

DSET — Permanently installs DSET interface to generate reports for remote systems.
Remote Provider — Permanently installs Remote Provider to allow reports to be generated from a
remote system against this system.

For Windows Operating System
To modify the components:
1.

Click on the Dell_DSET_(Version Number).exe file.
The Application Maintenance window is displayed.

2.

Select Modify and click Next.
The Select Features window is displayed.

3.

Select one of the following options and click Next:
• DSET
• Remote Provider
The Ready to Modify the Application window is displayed.

4.

Click Next.
The Updating System window is displayed.

5.

Click Finish to exit the DSET application.
The selected component is installed.

For Linux Operating System
To modify the installed components, run the ./dell-dset-lx(bit)-(Version Number).bin file at the shell
prompt. and choose the required option. You can Install another component(s). If DSET is already
installed in the system, then Remote Provider option is displayed to install. If Remote Provider is already
installed in the system, then DSET option is displayed to install.
For more information see Installing, Upgrading, and Running DSET Application On Linux Operating
System.
To modify the installed components silently, run the ./dell-dset-lx(bit)-(Version Number).bin —qi  file at the shell prompt. Depending on the components existing in the system and the
parameter passed in the command, the following table provides the modify options:

25

Table 7. : Silent Modify Options

Currently Installed

Parameter

Exit Status (Error Code
and Description)

Component

DSET and Remote
Provider

 Yes. (13 — DSET 3.7.0
full is already installed,
but user has passed -qi
or -qn option.)

No

DSET



Yes. (23 — Only DSET is
installed, but user has
passed -qi or -qn
option.)

No

DSET



No

Yes. Remote Provider is
installed.

Remote Provider



Yes. (24 — Only Remote No
Provider is installed, but
user has passed -qi or qn option.)

Remote Provider



No

Yes. DSET is installed.

NOTE: If DSET and Remote Provider is already installed in the system, then the message “DSET
3.7.0 is already installed.Uninstall DSET by running uninstall.sh from /opt/
dell/advdiags/dset location.” is displayed.

Repairing DSET Application
To reinstall missing or corrupt files, registry keys, and shortcuts on Windows operating system:
1.

Run the Dell_DSET_(Version Number).exe file.
The Application Maintenance window is displayed.

2.

Select Repair and click Next.
The Ready to Repair the Application window is displayed.

3.

Click Next.
The Updating System window is displayed.

4.

Click Finish to exit DSET application.
NOTE: For Linux operating system, the repairing DSET application option is not available.

26

Uninstalling DSET Application

5

DSET application can be uninstalled using the GUI or the CLI option.

Using GUI For Windows Operating System
To uninstall DSET application, use one of the following options:
•

From the Start menu

•

From the windows Add or Remove Programs or Programs and Features wizard

•

From the Application Maintenance window

From The Start Menu
To uninstall DSET application from the Start menu on Windows operating systems:
1.

Click Start → Programs (or All Programs) → DSET 3.7.0 → Uninstall DSET.
For Windows 2012, click Start → Apps → DSET 3.7.0 → Uninstall DSET.
The Are you sure you want to uninstall this product window is displayed.

2.

Click Yes to uninstall the DSET application.

From The Windows Add Or Remove Programs (Or Programs And Features)
Wizard
To uninstall DSET application from the Windows Add or Remove Programs or Programs and Features
Wizard on Windows operating systems:
1.

Click Start → Control Panel → Add or Remove Programs (or Programs and Features).

2.

Select Dell System E-Support Tool (3.7.0) and click the Remove button.

3.

Click Yes on the Are you sure you want to remove Dell System E-Support Tool (3.7.0) from your
computer? window to uninstall DSET application.

From the Application Maintenance Window
To uninstall DSET application from the Application Maintenance Window on Windows operating systems:
1.

Run the Dell_DSET_(Version Number).exe file.
The Application Maintenance window is displayed.

2.

Select the Remove option and click Next.
The Dell System E-Support Tool (3.7.0) Uninstall window is displayed.

3.

Click Next.
The Updating System window is displayed.

4.

Click Finish on the Dell System E-Support Tool (3.7.0) has been successfully uninstalled window.

27

Using CLI For Windows And Linux Operating Systems
To uninstall DSET application using the CLI, run the following command from the command prompt:

For Windows Operating System
To uninstall DSET application using the CLI, run the following command from the command prompt:
Msiexec /x {E8D4AC76-9847-4669-93DB-617DB495092A}
The Windows Installer window displays Are you sure you want to uninstall this product?
message. Click Yes to uninstall the DSET application.
For silent uninstallation, run the command:
Msiexec /x {E8D4AC76-9847-4669-93DB-617DB495092A} /qn

For Linux Operating Systems
To uninstall DSET application using the CLI, run the following command from the command prompt:
dsetuninstall
Or
/opt/dell/advdiags/dset/uninstall.sh
For silent uninstallation, run the command:
dell-dset-lx(bit)-(Version Number).bin -qu

28

Error Codes

6

This appendix provides the list of DSET installer error codes.

Installer Error Codes
For Windows Operating System
Custom error codes are not supported in this release. Default MSI error codes are returned.

For Linux Operating System
The list of error codes are:
Table 8. : Installer Error Codes and Description

Error
Code

Description

0

Success

2

Operating system architecture and installer architecture are not same.

3

Unsupported Operating System. See the "Supported Operating Systems" section in the Release
Notes for the complete list of supported operating systems.

4

Earlier version of DSET application installed on the system is not supported for DSET application
upgrade. See the or Upgrading DSET application On Linux Operating System section for more
information.

5

Earlier version of DSET application (version 2.2 or lower) installed on the system is supported for
DSET application upgrade and user has passed -qi option, but CIMOM services are not installed
or running

6

Earlier version of DSET application installed on the system is supported for DSET application
upgrade, but user has chosen not to upgrade to version 3.7.0.

7

DSET application 3.7.0 and Remote Provider is already installed on the system.

8

Earlier version of DSET application installed on the system is supported for DSET application
upgrade, but user has passed -qn option.

9

Failed to install dell-dset-common rpm.

10

User has chosen not to install or run SFCB.

11

CIMOM architecture and installer architecture are not the same.

12

Either root password is incorrect or CIMOM is not functional.

13

DSET application 3.7.0 full is already installed, but user has passed -qi or -qn option.

29

Error
Code

Description

14

User has not agreed to the license terms.

15

Silent uninstallation is complete.

16

Silent installation of full DSET is complete but not functional. See the Permanently Installing
DSET Application Silently On Linux Operating System for more information.

17

Silent ZFP report collection is complete.

18

User has aborted the installation.

19

Invalid installer option is passed.

20

Failed to install dell-dset-collector rpm.

21

Failed to install dell-dset-provider rpm.

22

User has not selected any option, hence aborted ZFP report collection.

23

Only collector is installed, but user has passed -qi or -qn option.

24

Only Remote Provider is installed, but user has passed -qi or -qn option.

25

Partial installation of DSET application is found on the machine, but user has passed -qi option.

26

Silent installation of DSET is complete.

27

Silent installation of Remote Provider is complete.

28

User has tried to install earlier version of DSET application on a machine where a higher version
already exists.

29

Earlier version of DSET application (2.2 or lower) installed on the system is supported for DSET
application upgrade, but user has passed -qn option.

30

Earlier version of DSET application (2.2 or lower) installed on the system is supported for DSET
application upgrade, but user has passed invalid parameter along with -qi option.

31

DSET application requires srvadmin-hapi component for its functioning and the minimum
version supported is 6.3.0. Installed version of srvadmin-hapi is lower than 6.3.0, which is
incompatible with DSET application.

32

The Installed architecture of srvadmin-hapi is not 64-bit and hence not compatible with 64-bit
DSET application. 64-bit srvadmin-hapi component is required for 64-bit DSET application on a
64-bit operating system.

33

SFCB is not found on the machine under test, aborting installation.

34

5989 port is occupied by a service that is not of DSET supported CIMOM.

35

vmware-esx-cim package is not found on an ESX machine.

36

User chooses to abort Remote Provider installation when asked for password.

37

CIMOM is not functional due to missing certificates.

38

Operating System check in installer has failed and the user is asked to override the OS check.

30



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