Dell 5880-08 Notebook PC User Manual book

Dell Inc. Notebook PC book

Contents

User manual

Template Last Updated - 2/7/2007 About Your Computer 3DELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY2About Your ComputerFront View 1 camera 2 display latch (2)3 display 4 power button5 USB 2.0 and eSATA connector 6 VGA2320516791214171948101516131811
4About Your ComputerFILE LOCATION:  C:\data\Temp\Nike\about.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYBack View 7 display port 8 network connector (RJ-45)9 Express Card slot 10 wireless switch and Wi-Fi Catcher™ network locator button11 keyboard 12 wireless smartcard reader13 track stick 14 track stick buttons (3)15 display latch release 16 touch pad/jog shuttle17 touch pad buttons (3) 18 keyboard status lights19 device status lights 20 speaker1 PC Card slot and Smart Card slot2 optical bay3 8-in-1 card reader slot 4 USB 2.0 ports (2)5 audio/mic connectors (2) 6 1394 port (6-pin)137682459
About Your Computer 5FILE LOCATION:  C:\data\Temp\Nike\about.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.Battery Removal CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.  CAUTION: Before removing or replacing the battery, turn off the computer, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer.7 security cable slot 8 AC adapter connector 9 air vents (2)
6About Your ComputerFILE LOCATION:  C:\data\Temp\Nike\about.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYWireless Switch and Dell™ Wi-Fi Catcher™ Network LocatorUse the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For information about connecting to the Internet, see "Connecting to the Internet" on page 14.wireless switch iconDell Wi-Fi Catcher Network Locator icon
FILE LOCATION:  C:\data\Temp\Nike\bookTOC.fmContents 3Contents1 About Your Computer. . . . . . . . . . . . . . . . .  7Front View . . . . . . . . . . . . . . . . . . . . . . . . .  7Back View . . . . . . . . . . . . . . . . . . . . . . . . .  8Battery Removal . . . . . . . . . . . . . . . . . . . . . .  9Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator  102 Setting Up Your Computer . . . . . . . . . . . .  11Quick Setup  . . . . . . . . . . . . . . . . . . . . . . .   11Connecting to the Internet . . . . . . . . . . . . . . . .   14Setting Up Your Internet Connection . . . . . . . .   14Transferring Information to a New Computer . . . . . .   15Microsoft® Windows Vista® Operating System . .   15Microsoft Windows® XP . . . . . . . . . . . . . .   153 Specifications . . . . . . . . . . . . . . . . . . . . .  194 Troubleshooting Tips . . . . . . . . . . . . . . . .  27Using the Hardware Troubleshooter  . . . . . . . . . .   27Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . .   27Power Problems  . . . . . . . . . . . . . . . . . .   27
FILE LOCATION:  C:\data\Temp\Nike\bookTOC.fm4ContentsMemory Problems . . . . . . . . . . . . . . . . . .  29Lockups and Software Problems  . . . . . . . . . .  29Dell Technical Update Service. . . . . . . . . . . .  31Dell Support Utility . . . . . . . . . . . . . . . . . .  31Dell Diagnostics . . . . . . . . . . . . . . . . . . .  315 Reinstalling Software . . . . . . . . . . . . . . .  33Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . .  33Identifying Drivers . . . . . . . . . . . . . . . . . .  33Reinstalling Drivers and Utilities. . . . . . . . . . .  34Restoring Your Operating System. . . . . . . . . . . . .  36Using Microsoft® Windows® System Restore  . . .  36Using Dell Factory Image Restore . . . . . . . . . .  38Using the Dell™ Operating System Media. . . . . .  396 Finding Information. . . . . . . . . . . . . . . . .  417 Getting Help  . . . . . . . . . . . . . . . . . . . . . .  43Obtaining Assistance . . . . . . . . . . . . . . . . . . .  43Technical Support and Customer Service . . . . . .  44DellConnect™  . . . . . . . . . . . . . . . . . . . .  44Online Services  . . . . . . . . . . . . . . . . . . .  44AutoTech Service  . . . . . . . . . . . . . . . . . .  45Automated Order-Status Service  . . . . . . . . . .  45Problems With Your Order  . . . . . . . . . . . . . . . .  45Product Information . . . . . . . . . . . . . . . . . . . .  46Returning Items for Warranty Repair or Credit . . . . . .  46
FILE LOCATION:  C:\data\Temp\Nike\bookTOC.fmContents 5Before You Call  . . . . . . . . . . . . . . . . . . . . .   46Contacting Dell  . . . . . . . . . . . . . . . . . . . . .   49Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  51
FILE LOCATION:  C:\data\Temp\Nike\bookTOC.fm6Contents
Template Last Updated - 2/7/2007 Setting Up Your Computer 11DELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY2Setting Up Your ComputerQuick Setup  CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable. NOTE: Some devices may not be included if you did not order them.1Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet. 2Connect the network cable.
12 Setting Up Your ComputerFILE LOCATION:  C:\data\Temp\Nike\setting.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY3Connect USB devices, such as a mouse or keyboard. 4Connect IEEE 1394 devices, such as a DVD player. 5Open the computer display and press the power button to turn on the computer.
Setting Up Your Computer 13FILE LOCATION:  C:\data\Temp\Nike\setting.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer.6Connect to the Internet. See "Connecting to the Internet" on page 14 for more information. 1 Internet service 2 cable or DSL modem3 wireless router 4 laptop with wired connection5 laptop with wireless connection12312345
14 Setting Up Your ComputerFILE LOCATION:  C:\data\Temp\Nike\setting.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYConnecting to the Internet NOTE: ISPs and ISP offerings vary by country.To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular phone service for setup instructions.Setting Up Your Internet ConnectionTo set up an Internet connection with a desktop shortcut provided by your ISP:1Save and close any open files, and exit any open programs.2Double-click the ISP icon on the Microsoft® Windows® desktop.3Follow the instructions on the screen to complete the setup.If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the appropriate section below. NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, consult the Connect to the Internet wizard.1Save and close any open files, and exit any open programs.2Click the Windows Vista Start button → Control Panel3Under Network and Internet, click Connect to the Internet.4In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect:• Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection.•Chose Dial-up if you will use a dial-up modem or ISDN. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP.
Setting Up Your Computer 15FILE LOCATION:  C:\data\Temp\Nike\setting.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY5Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.Transferring Information to a New ComputerMicrosoft® Windows Vista® Operating System1Click the Windows Vista Start button  , and then click Transfer files and settings→ Start Windows Easy Transfer.2In the User Account Control dialog box, click Continue.3Click Start a new transfer or Continue a transfer in progress.4Follow the instructions provided on the screen by the Windows Easy Tran sfe r wi zard.Microsoft Windows® XPWindows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer. NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries.For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers.To prepare a new computer for the file transfer:1Open the Files and Settings Transfer Wizard: click Start→ All Programs→ Accessories→ System Tools→ Files and Settings Transfer Wizard.
16 Setting Up Your ComputerFILE LOCATION:  C:\data\Temp\Nike\setting.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY2When the Files and Settings Transfer Wizard welcome screen appears, click Next.3On the Which computer is this? screen, click New Computer→ Next.4On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD→ Next.5When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time.To copy data from the old computer:1On the old computer, insert the Windows XP Operating System media.2On the Welcome to Microsoft Windows XP screen, click Perform additional tasks.3Under What do you want to do?, click Transfer files and settings→ Next.4On the Which computer is this? screen, click Old Computer→ Next.5On the Select a transfer method screen, click the transfer method you prefer.6On the What do you want to transfer? screen, select the items you want to transfer and click Next.After the information has been copied, the Completing the Collection Phase screen appears.7Click Finish.To transfer data to the new computer:1On the Now go to your old computer screen on the new computer, click Next.2On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next.The wizard applies the collected files and settings to your new computer.3On the Finished screen, click Finished, and restart the new computer.Running the Files and Settings Transfer Wizard Without the Operating System MediaTo run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media.
Setting Up Your Computer 17FILE LOCATION:  C:\data\Temp\Nike\setting.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYTo create a wizard disk, use your new computer with Windows XP and perform the following steps:1Open the Files and Settings Transfer Wizard: click Start→ All Programs→ Accessories→ System Tools→ Files and Settings Transfer Wizard.2When the Files and Settings Transfer Wizard welcome screen appears, click Next.3On the Which computer is this? screen, click New Computer→ Next.4On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive→ Next.5Insert the removable media, such as a writable CD, and click OK.6When the disk creation completes and the Now go to your old computer message appears, do not click Next.7Go to the old computer.To copy data from the old computer:1On the old computer, insert the wizard disk, and click Start→ Run.2In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK.3On the Files and Settings Transfer Wizard welcome screen, click Next.4On the Which computer is this? screen, click Old Computer→ Next.5On the Select a transfer method screen, click the transfer method you prefer.6On the What do you want to transfer? screen, select the items you want to transfer and click Next.After the information has been copied, the Completing the Collection Phase screen appears.7Click Finish.To transfer data to the new computer:1On the Now go to your old computer screen on the new computer, click Next.2On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen.
18 Setting Up Your ComputerFILE LOCATION:  C:\data\Temp\Nike\setting.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYThe wizard reads the collected files and settings and applies them to your new computer.When all of the settings and files have been applied, the Finished screen appears.3Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?). NOTE: Access to the Dell™ Knowledge Base document may not be available in certain countries.
Specifications 19FILE LOCATION:  C:\data\Temp\Nike\specs.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY3Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer.ProcessorProcessor type Intel® Core™2 Duo, Core™2 Extreme, Core™2 Quad processorsL1 cacheL2 cacheExternal bus frequency 1066 MHzSystem InformationChipset Intel P45 chipset Data bus width 64 bitsDRAM bus width dual-channel (2) 64-bit bussesProcessor address bus width 36 bitsFlash EPROMGraphics busPCI busPC CardCardBus controllerPC Card connector one (supports one Type I or Type II card)Cards supported 3.3 V and 5 VPC Card connector size 80 pins
20 SpecificationsFILE LOCATION:  C:\data\Temp\Nike\specs.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYPCI-E CardFlash Card Module (FCM)MemoryMemory module connector four user-accessible SODIMM socketsMemory module capacities 1 GB, 2 GB, 4-GB capableMemory type DDR3 SODIMM at 800 MHz, 1067 MHzMinimum memory 1 GBMaximum memory 16 GB Smart CardRead/write capabilities reads and writes to all ISO 7816 1/2/3/4 microprocessor cards (T=0, T=1)Cards supported 3 V and 5 VProgram technology supported Java cardsInterface speed 9600–115,200 BPSEMV level level 1 certifiedWHQL certification PC/SCCompatibilityInsert/eject cycles certified for up to xxxxx cyclesPorts and ConnectorsAudio microphone connector, stereo headphone/speakers connectorMini-Card two Type IIIA Mini-Card slotsNetwork adapter RJ-45 portUSB three 4-pin USB 2.0-compliant connectors, one eSATA/USB 2.0-compliant connectorMemory card reader 8 - 1 memory card reader supporting:SD, SDIO, MMC, XD, MS, MS-Pro, Mini-MMC, MMC+, Hi-density SD, Hi-capacity SD card types
Specifications 21FILE LOCATION:  C:\data\Temp\Nike\specs.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYCompact Flash adapter PCMCIA or ExpressCard (34-mm and54-mm PCIe and USB based ExpressCards)CardBus/PCIMIA slot Supports Type I/II cardsVideo 15-hole connectorIEEE 1394 powered 6-pin Docking E-Family docking connectorCommunicationsNetwork adapter 10/100/1000 Ethernet LAN Wireless internal WLAN, WWAN, and WPAN (UWB and Bluetooth®) wireless support (if optional cards are purchased)Video Video type:Data busVideo controllerVideo memory up to 1 GBAudioAudio type two-channel high definition audio Audio controller Azalia CodecStereo conversionInterfaces:InternalExternalmicrophone-in connector, stereo headphones/external speakers connectorSpeakers  2x2W, 4W total Internal speaker amplifierVolume controls volume up, down, and mute buttons Ports and Connectors (continued)
22 SpecificationsFILE LOCATION:  C:\data\Temp\Nike\specs.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYDisplayType  17 inch, WXGA+ LCD, 17 inch, WUXGA, LCD or LED Active area (X/Y) 16:10 aspect ratioDimensions:Heightxx mm (xx inches)Widthxx mm (xx inches)Diagonalxx mm (xx inches)Operating angle 0° (closed) to 180°Viewing angles:WUXGA HorizontalWUXGA VerticalWXGA+ HorizontalWXGA+ VerticalPixel pitch:WUXGA WXGA+Power Consumption (panel with backlight) (typical):WUXGA WXGA+KeyboardNumber of keys in United States:101 keysin United Kingdom: 102 keysin Japan: 105 keysLayout QWERTY/AZERTY/Kanji
Specifications 23FILE LOCATION:  C:\data\Temp\Nike\specs.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYTouch PadX/Y position resolution (graphics table mode)xx cpiSize:Widthxx-mm (xx-inch) sensor-active area Heightxx-mm (xx-inch) rectangleTrack StickX/Y position resolution (graphics table mode) xx count/sec @ 100 gfSize protrudes 0.5 mm higher than surrounding keycapsBatteryType 9-cell "smart" lithium ion (85 WHr)Dimensions:9-cell lithium-ion batteries:Depthxx mm (xx inches)Heightxx mm (xx1 inch)Weight xx kg (1.12 lb)Voltage xx VDC Charge time (approximate):Computer offfor standard 9-cell battery:approximately 1 hour to 80% capacityOperating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. Life span (approximate) 300 charge/discharge cyclesTemperature range:Operating0° to 35°C (32° to 95°F)
24 SpecificationsFILE LOCATION:  C:\data\Temp\Nike\specs.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYStorage–40° to 60°C (–40° to 140°F)Coin-cell battery CR-2032AC AdapterInput voltage 100–240 VACInput current (maximum) 1.5 AInput frequency 50–60 HzOutput current xx A (maximum at 4-second pulse); xx A (continuous)Output power 210 W or higherRated output voltage xx+/–1.0 VDCDimensions:Heightxx mm (xx inches) Widthxx mm (xx inches) Depthxx mm (xx inches) Temperature range:Operating0° to 35°C (32° to 95°F) Storage–40° to 65°C (–40° to 149°F)Fingerprint Reader (Optional)Ty p ePhysicalHeight 38.5 mm (1.52 inches) backWidth 393 mm (15.5 inches)Depth 280.5 mm (11.04 inches)Weight (with 9-cell battery and CD drive)3.6 kg (7.9 lbs)Battery (continued)
Specifications 25FILE LOCATION:  C:\data\Temp\Nike\specs.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYEnvironmentalTemperature range:Operating0° to 35°C (32° to 95°F)Storage–40° to 65°C (–40° to 149°F)Relative humidity (maximum):Operating10% to 90% (noncondensing)Storage5% to 95% (noncondensing)Maximum vibration (using a random-vibration spectrum that simulates user environment):Operating0.66 Grms (2-600 Hz)Storage1.30 Grms (2-600 Hz)Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):Operating142 G (2ms)Storage162 G (2ms)Altitude (maximum):Operating–15.2 to 3048 m (–50 to 10,000 ft)Storage–15.2 to 10,668 m (–50 to 35,000 ft)Airborne contaminant level G2 or lower as defined by ANSI/ISA-S71.04-1985Camera (Optional)Resolution:Still2 megapixelVideoCamera activation
26 SpecificationsFILE LOCATION:  C:\data\Temp\Nike\specs.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY
FILE LOCATION:  C:\data\Temp\Nike\title.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 – FOR PROOF ONLYwww.dell.com | support.dell.comTemplate Last Updated -3/20/2007Dell Precision™ M6400Setup and Quick Reference GuideThis guide provides a features overview, specifications, and quick setup,software, and troubleshooting information for your computer. For moreinformation about your operating system, devices, and technologies, seetheDell Technology Guide at support.dell.com.Model PP08X
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.Macrovision Product NoticeThis product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.____________________Information in this document is subject to change without notice.© 2008 Dell Inc. All rights reserved.Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.Trademarks used in this text: Dell, the DELL logo, Dell Precision, the YOURS IS HERE logo, Wi-Fi Catcher, DellConnect, ExpressCharge, and TravelLite are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel, and Core are registered trademarks of Intel Corporation in the U.S. and other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; TouchStrip is a trademark of UPEK, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.Model PP08XJune 2008 P/N D446C Rev. A00
Template Last Updated - 2/7/2007 Troubleshooting Tips 27DELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY4Troubleshooting Tips CAUTION: Always unplug your computer from the electrical outlet before opening the cover. NOTE: For detailed troubleshooting information, including responding to system messages, see your Service Manual on support.dell.com.Using the Hardware Troubleshooter1Click the Windows Vista Start button , and click Help and Support.2Ty p e  hardware troubleshooter in the search field and press <Enter> to start the search.3In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.Tips• If a device does not work, ensure that the device is properly connected.• If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.• If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s).• If an error message occurs in a program, see the program documentation.Power Problems CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see www.dell.com/regulatory_compliance.IF THE POWER LIGHT IS OFF —The computer is either turned off or is not receiving power.• Reseat the power cable in the power connector on the back of the computer and the electrical outlet.
28 Troubleshooting TipsFILE LOCATION:  C:\data\Temp\Nike\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY• Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.• Ensure that any power strips being used are plugged into an electrical outlet and are turned on.• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.• Ensure that the main power cable and front panel cable are securely connected to the system board.IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING —• Ensure that the display is connected and powered on.• If the display is connected and powered on, see in your Service Manual on support.dell.com.IF THE POWER LIGHT IS BLINKING BLUE —The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.IF THE POWER LIGHT IS BLINKING AMBER —The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed.• Remove and then reinstall all memory modules.• Remove and then reinstall any expansion cards, including graphics cards.IF THE POWER LIGHT IS STEADY AMBER —There is a power problem, a device may be malfunctioning or incorrectly installed.• Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual at support.dell.com).• Ensure that the main power cable and the front panel cable are securely connected to the system board connector.ELIMINATE INTERFERENCE —Some possible causes of interference are:• Power, keyboard, and mouse extension cables• Too many devices connected to the same power strip• Multiple power strips connected to the same electrical outlet
Troubleshooting Tips 29FILE LOCATION:  C:\data\Temp\Nike\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYMemory Problems CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see www.dell.com/regulatory_compliance.IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.• See the software documentation for minimum memory requirements. If necessary, install additional memory.• Reseat the memory modules to ensure that your computer is successfully communicating with the memory.• Run the Dell Diagnostics (see "Dell Diagnostics" on page 31).IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —• Reseat the memory modules to ensure that your computer is successfully communicating with the memory.• Ensure that you are following the memory installation guidelines.• Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Specifications" on page 19.• Run the Dell Diagnostics (see "Dell Diagnostics" on page 31).Lockups and Software Problems NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.The computer does not start upENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLETA program stops respondingEND THE PROGRAM —1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab.
30 Troubleshooting TipsFILE LOCATION:  C:\data\Temp\Nike\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY2Click to select the program that is no longer responding, and click End Task.A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.CHECK THE SOFTWARE DOCUMENTATION —If necessary, uninstall and then reinstall the program.A program is designed for an earlier Microsoft® Windows® operating systemRUN THE PROGRAM COMPATIBILITY WIZARD —1Click Start  → Control Panel→ Programs→ Use an older program with this version of Windows.2In the welcome screen, click Next.3Follow the instructions on the screen.A solid blue screen appearsTURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds (until the computer turns off), and then restart your computer. Other software problemsCHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION —• Ensure that the program is compatible with the operating system installed on your computer.• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.
Troubleshooting Tips 31FILE LOCATION:  C:\data\Temp\Nike\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYDell Technical Update ServiceThe Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.Dell Support UtilityThe Dell Support Utility provides self-support information, software updates, and health scans of your computing environment. Access the Dell Support Utility from the   icon on the taskbar, or from the Start menu.If the Dell Support icon does not appear in your taskbar:1Click Start→ All Programs→ Dell Support→ Dell Support Settings.2Ensure that the Show icon on the taskbar option is checked.  NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen.Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.Starting the Dell Diagnostics From Your Hard Drive1Ensure that the computer is connected to a working electrical outlet.2Turn on (or restart) your computer.3When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.4Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.
32 Troubleshooting TipsFILE LOCATION:  C:\data\Temp\Nike\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYStarting the Dell Diagnostics From the Dell Drivers and Utilities Media NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer.1Insert the Drivers and Utilities media.2Shut down and restart the computer.When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program.3When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>.4Select the Boot from CD-ROM option from the menu that appears and press <Enter>.5Ty p e  1 to start the CD menu and press <Enter> to proceed.6Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer.7When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen
Reinstalling Software 335Reinstalling SoftwareDriversIdentifying DriversIf you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.Windows XP:1Click Start→ Control Panel.2Under Pick a Category, click Performance and Maintenance, and click System.3In the System Properties window, click the Hardware tab, and click Device Manager. Windows Vista:1Click the Windows Vista Start button™ , and right-click Computer.2Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue.Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 34).
34 Reinstalling SoftwareReinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.Returning to a Previous Device Driver VersionWindows XP:1Click Start→ My Computer→ Properties→ Hardware→ Device Manager.2Right-click the device for which the new driver was installed and click Properties.3Click the Drivers tab→ Roll Back Driver.Windows Vista:1Click the Windows Vista Start button , and right-click Computer.2Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.3Right-click the device for which the new driver was installed and click Properties.4Click the Drivers tab→ Roll Back Driver.If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring Your Operating System" on page 36) to return your computer to the operating state that existed before you installed the new driver.Using the Drivers and Utilities MediaIf using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 36) does not resolve the problem, reinstall the driver from your Drivers and Utilities media.1With the Windows desktop displayed, insert your Drivers and Utilities media. If this is your first time to use the Drivers and Utilities media, go to step 2. If not, go to step 5.
Reinstalling Software 352When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file.3When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer.4When you see the Windows desktop, reinsert the Drivers and Utilities media.5At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device.A message stating that the Resource media is detecting hardware in your computer appears.The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window.6Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system.Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section:1Click the Windows Vista Start button , and right-click Computer.2Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.
36 Reinstalling Software3Double-click the type of device for which you are installing the driver (for example, Audio or Video).4Double-click the name of the device for which you are installing the driver.5Click the Driver tab→ Update Driver→ Browse my computer for driver software.6Click Browse and browse to the location to which you previously copied the driver files.7When the name of the appropriate driver appears, click the name of the driver→ OK→ Next.8Click Finish and restart your computer.Restoring Your Operating SystemYou can restore your operating system in the following ways:• Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.• Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it was in when you purchased the computer. Both permanently delete all data on the hard drive and remove any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.• If you received a Dell Operating System media with your computer, you can use it to restore your operating system. However, using the Operating System media also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem.Using Microsoft® Windows® System RestoreThe Windows operating systems provide a System Restore option that allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible.
Reinstalling Software 37 NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your computer to the Windows Classic view.Starting System RestoreWindows XP: NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.1Click Start→ All Programs→ Accessories→ System Tools→ System Restore.2Click either Restore my computer to an earlier time or Create a restore point.3Click Next and follow the remaining on-screen prompts.Windows Vista:1Click Start .2In the Start Search box, type System Restore and press <Enter>. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.3Click Next and follow the remaining prompts on the screen.In the event that System Restore did not resolve the issue, you may undo the last system restore. See "Undoing the Last System Restore" on page 37. Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.Windows XP:1Click Start→ All Programs→ Accessories→ System Tools→ System Restore.2Click Undo my last restoration and click Next.
38 Reinstalling SoftwareWindows Vista:1Click Start .2In the Start Search box, type System Restore and press <Enter>.3Click Undo my last restoration and click Next.Enabling System Restore NOTE: Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below apply only to Windows XP.If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:1Click Start→ Control Panel→ Performance and Maintenance→ System.2Click the System Restore tab and ensure that Turn off System Restore is unchecked.Using Dell Factory Image Restore NOTICE: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers.Use Dell Factory Image Restore (Windows Vista) only as the last method to restore your operating system. This option restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Dell Factory Image Restore.Dell Factory Image Restore1Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options window.2Select Repair Your Computer.
Reinstalling Software 393In the System Recovery Options window, select a keyboard layout and click Next.4To access the recovery options, log on as a local user. To access the command prompt, type administrator in the user name field, then click OK.5Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore.The Dell Factory Image Restore welcome screen appears.6On the Dell Factory Restore Image welcome screen, click Next.The Confirm Data Deletion screen appears.  NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.7Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next.The restore process begins and may take 5 or more minutes to complete. 8Click Finish to restart the computer.Using the Dell™ Operating System MediaBefore you BeginIf you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See "Returning to a Previous Device Driver Version" on page 34. If Device Driver Rollback does not resolve the problem, then use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver. See "Using Microsoft® Windows® System Restore" on page 36. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.To reinstall Windows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media.
40 Reinstalling Software NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer.Reinstalling WindowsThe reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.1Save and close any open files and exit any open programs.2Insert the Operating System media.3If the Install Windows message appears, click Exit.4Restart the computer.When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.5When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>.6Press any key to Boot from CD-ROM, and follow the instructions on the screen to complete the installation.
Finding Information 41FILE LOCATION:  C:\data\Temp\Nike\findinfo.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY6Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer.Document/Media/Label ContentsService Tag/Express Service Code The Service Tag/Express Service Code is located on your computer.• Use the Service Tag to identify your computer when you use support.dell.com or contact support.• Enter the Express Service Code to direct your call when contacting supportNOTE: Your Service Tag/Express Service Code is located on your computer.Drivers and Utilities MediaThe Drivers and Utilities media is a CD or DVD that may have shipped with your computer.• A diagnostic program for your computer• Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com.Operating System MediaThe Operating System media is a CD or DVD that may have shipped with your computer.Reinstall your operating systemSafety, Regulatory, Warranty, and Support DocumentationThis type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on www.dell.com at the following location: www.dell.com/regulatory_compliance.• Warranty information• Terms and Conditions (U.S. only)• Safety instructions•Regulatory information• Ergonomics information• End User License Agreement
42 Finding InformationFILE LOCATION:  C:\data\Temp\Nike\findinfo.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYService ManualThe Service Manual for your computer can be found at support.dell.com.• How to remove and replace parts• How to configure system settings• How to troubleshoot and solve problemsDell Technology GuideThe Dell Technology Guide is available at support.dell.com.• About your operating system• Using and maintaining devices• Understanding technologies such as RAID, Internet, Bluetooth® wireless technology, e-mail, networking, and more.Microsoft® Windows® License LabelYour Microsoft Windows License is located on your computer.• Provides your operating system product key.Document/Media/Label Contents
Getting Help 43FILE LOCATION:  C:\data\Temp\Nike\help.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY7Getting HelpObtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:1See "Tips" on page 27 for information and procedures that pertain to the problem your computer is experiencing.2See "Dell Diagnostics" on page 31 for procedures on how to run Dell Diagnostics.3Fill out the "Diagnostics Checklist" on page 48.4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 44 for a more extensive list of Dell Support online.5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 49. NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries.When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 44.
44 Getting HelpFILE LOCATION:  C:\data\Temp\Nike\help.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.Technical Support and Customer ServiceDell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.To contact Dell's support service, see "Before You Call" on page 46, and then see the contact information for your region or go to support.dell.com.DellConnect™DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.Online ServicesYou can learn about Dell products and services at the following websites:www.dell.comwww.dell.com/ap (Asian/Pacific countries only)www.dell.com/jp (Japan only)www.euro.dell.com (Europe only)www.dell.com/la (Latin American and Caribbean countries)www.dell.ca (Canada only)You can access Dell Support through the following websites and e-mail addresses:• Dell Support websites:support.dell.comsupport.jp.dell.com (Japan only)support.euro.dell.com (Europe only)
Getting Help 45FILE LOCATION:  C:\data\Temp\Nike\help.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY• Dell Support e-mail addresses:mobile_support@us.dell.comsupport@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only)apsupport@dell.com (Asian/Pacific countries only)• Dell Marketing and Sales e-mail addresses:apmarketing@dell.com (Asian/Pacific countries only)sales_canada@dell.com (Canada only)• Anonymous file transfer protocol (FTP):ftp.dell.com – log in as user anonymous, and use your e-mail address as your passwordAutoTech ServiceDell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers.When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 49.Automated Order-Status ServiceTo check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 49.Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. For the telephone number to call for your region, see "Contacting Dell" on page 49.
46 Getting HelpFILE LOCATION:  C:\data\Temp\Nike\help.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYProduct InformationIf you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 49.Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.For the telephone number to call for your region, see "Contacting Dell" on page 49. Include a copy of the invoice and a letter describing the reason for the return.2Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 48), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 49).3Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.4Pack the equipment to be returned in the original (or equivalent) packing materials.You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).
Getting Help 47FILE LOCATION:  C:\data\Temp\Nike\help.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYRemember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 48). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.  CAUTION: Before working inside your computer, follow the safety instructions in the documentation that shipped with your computer.
48 Getting HelpFILE LOCATION:  C:\data\Temp\Nike\help.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYDiagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back or bottom of the computer):Express Service Code:Return Material Authorization Number (if provided by Dell support technician):Operating system and version:Devices:Expansion cards:Are you connected to a network? Yes NoNetwork, version, and network adapter:Programs and versions:See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.Error message, beep code, or diagnostic code:Description of problem and troubleshooting procedures you performed:
Getting Help 49FILE LOCATION:  C:\data\Temp\Nike\help.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLYContacting DellFor customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:1Visit support.dell.com, and verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 2Click Contact Us on the left side of the page, and select the appropriate service or support link based on your need.3Choose the method of contacting Dell that is convenient for you.
50 Getting HelpFILE LOCATION:  C:\data\Temp\Nike\help.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08 - FOR PROOF ONLY
FILE LOCATION:  C:\data\Temp\Nike\bookIX.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08FOR PROOF ONLYIndex 51IndexBbatteryremoval, 9CconnectingAC adapter, 11IEEE 1394 devices, 12Internet, 14network, 13network cable, 11USB devices, 12contacting Dell, 43, 49DDellcontacting, 43, 49software updates, 31Support Utility, 31technical support and customer service, 44Technical Update Service, 31Dell Diagnostics, 31starting from the Drivers and Utilities media, 32starting from your hard drive, 31Dell Factory Image Restore, 38Dell Technology Guide, 42Dell Wi-Fi Catcher Network Locator, 10DellConnect, 44diagnosticsDell, 31documentation, 41Dell Technology Guide, 42Service Manual, 42drivers, 33Drivers and Utilities media, 41identifying, 33reinstalling, 34returning to a previous version, 34Drivers and Utilities media, 34, 41Dell Diagnostics, 31EEnd User License Agreement (EULA), 41ergonomics information, 41Express Service Code, 41
FILE LOCATION:  C:\data\Temp\Nike\bookIX.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08FOR PROOF ONLYIndex 52FFiles and Settings Transfer Wizard, 15finding information, 41IInternetconnecting, 14setting up, 14Wi-Fi Catcher Network Locator, 10wireless switch, 10Llicense label, 42MmediaDrivers and Utilities, 41operating system, 41memorytroubleshooting, 29Nnetworksconnecting, 13overview, 13Wi-Fi Catcher Network Locator, 10wireless switch, 10Ooperating systemDell Factory Image Restore, 38media, 39reinstalling, 41System Restore, 36Operating System media, 36, 40-41operating system product key, 42Pphone numbers, 49powerpower light conditions, 27troubleshooting, 27problemsrestore to previous state, 36Rregulatory information, 41reinstallingdrivers and utilities, 34software, 33Ssafety information, 41
FILE LOCATION:  C:\data\Temp\Nike\bookIX.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08FOR PROOF ONLYIndex 53Service Manual, 42Service Tag, 41setupcomputer, 11Internet, 14quick setup, 11softwareproblems, 30reinstalling, 33troubleshooting, 29-30updates, 31specificationsAC adapter, 24all, 19audio, 21battery, 23camera, 25communications, 21display, 22environmental, 24fingerprint reader, 24keyboard, 22memory, 20PC Card, 19PCI-E Card, 20physical, 24ports and connectors, 20processor, 19smart card, 20system information, 19touch pad, 22track stick, 23video, 21support, 43contacting Dell, 49DellConnect, 44online services, 44regional, 44technical support and customer service, 44support information, 41System Restore, 36enabling, 38TTerms and Conditions, 41transferring information to a new computer, 15troubleshooting, 27, 42blue screen, 30computer not responding, 29Dell Diagnostics, 31memory, 29power, 27power light conditions, 27program crashes, 29programs and Windows compatibility, 30restore to previous state, 36software, 29-30tips, 27Uupdatessoftware and hardware, 31
FILE LOCATION:  C:\data\Temp\Nike\bookIX.fmDELL CONFIDENTIAL – PRELIMINARY 6/17/08FOR PROOF ONLYIndex 54Vviewback, 7-8front, 7Wwarranty information, 41Wi-Fi Catcher Network Locator, 10Windows License label, 42Windows VistaDell Factory Image Restore, 38Device Driver Rollback, 34Program Compatibility wizard, 30reinstalling, 41returning to a previous device driver version, 34System Restore, 36Windows XPDevice Driver Rollback, 34Files and Settings Transfer Wizard, 15reinstalling, 41returning to a previous device driver version, 34System Restore, 36wizardsFiles and Settings Transfer Wizard, 15Program Compatibility wizard, 30

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