Dell 5880-27 Notebook PC User Manual book

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Date Submitted	2008-07-08 00:00:00
Date Available	2008-08-22 00:00:00
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Dell™ Latitude™ E6400
Setup and Quick Reference Guide
Model PP27L
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell, Latitude, Wi-Fi Catcher, and the DELL logo are trademarks of Dell
Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under
license; Intel and Pentium are registered trademarks of Intel Corporation in the U.S. and other countries;
Blu-ray Disc is a trademark of the Blu-ray Disc Association; Microsoft, Windows, Windows Vista, and
Core are either trademarks or registered trademarks of Microsoft Corporation in the United States
and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model PP27L
May 2008
P/N NU031
Rev. A00
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Contents
About Your Computer .
. . . . . . . . . . . . . . . .
Front and Right Side View
Back and Left Side View
. . . . . . . . . . . . . .
. . . . . . . . . . . . . . .
Battery Removal
. . . . . . . . . . . . . . . . . . . . .
10
Wireless Switch
. . . . . . . . . . . . . . . . . . . .
11
Setting Up Your Computer .
Quick Setup
. . . . . . . . . . .
13
. . . . . . . . . . . . . . . . . . . . . . .
13
Connecting to the Internet .
. . . . . . . . . . . . . . .
Setting Up Your Internet Connection .
. . . . . . .
. . . . .
20
20
Microsoft Windows Vista™
. . . . . . . . . . . .
24
. . . . . . . . . . . . . . . . . . . . .
25
Specifications
Reinstalling Software
Drivers
18
. . . . . . . . . . . . . .
Transferring Information to a New Computer .
Microsoft Windows XP .
18
. . . . . . . . . . . . . . .
37
. . . . . . . . . . . . . . . . . . . . . . . . . .
37
What Is a Driver? .
. . . . . . . . . . . . . . . . .
37
Identifying Drivers
. . . . . . . . . . . . . . . . .
37
Reinstalling Drivers and Utilities
. . . . . . . . . .
Contents
38
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Restoring the Microsoft® Windows® XP Operating
System
. . . . . . . . . . . . . . . . . . . . . . . . . .
41
Using Microsoft Windows System Restore
(Windows XP)
. . . . . . . . . . . . . . . . . . .
Using Dell™ PC Restore (Windows XP)
. . . . . .
Using the Windows XP Operating System Media
42
43
45
Restoring the Microsoft Windows Vista Operating System 46
Using Windows Vista System Restore
. . . . . . .
47
Restoring the Windows Vista Computer to the
Default Factory Configuration
. . . . . . . . . . .
49
Using the Windows Vista Operating System Media
50
Troubleshooting .
. . . . . . . . . . . . . . . . . .
Troubleshooting Software and Hardware Problems
53
. . . . . . . . . . . . .
53
. . . . . . . . . . . . . . . . . .
54
Error Messages .
. . . . . . . . . . . . . . . . . .
58
. . . . . . . . . . . . . . . . . . . .
64
Solving Problems
Drive Problems
. . . . . . . . . . . . . . . . . . .
Memory Problems
Power Problems
64
. . . . . . . . . . . . . . . . .
66
. . . . . . . . . . . . . . . . . .
66
Lockups and Software Problems .
Video and Display Problems
. . . . . . . . .
68
. . . . . . . . . . . .
71
Sound and Speaker Problems
Contents
. .
Dell Diagnostics .
Hardware Troubleshooter
53
. . . . . . . . . . .
73
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Finding Information
. . . . . . . . . . . . . . . . .
75
Getting Help .
. . . . . . . . . . . . . . . . . . . . . .
77
Obtaining Assistance
. . . . . . . . . . . . . . . . . .
. . . . .
78
. . . . . . . . . . . . . . . . . . . .
78
Technical Support and Customer Service
DellConnect .
Online Services .
. . . . . . . . . . . . . . . . . .
AutoTech Service .
. . . . . . . . . . . . . . . . .
Automated Order-Status Service .
Product Information
79
79
. . . . . . . . . . . . . . .
79
. . . . . . . . . . . . . . . . . . .
80
Returning Items for Warranty Repair or Credit
. . . . .
80
Before You Call
. . . . . . . . . . . . . . . . . . . . .
80
Contacting Dell
. . . . . . . . . . . . . . . . . . . . .
83
. . . . . . . . . . . . . . . . . . . . . . . . .
85
Appendix
FCC Notice (U.S. Only) .
FCC Class B .
. . . . . . . . . . . . . . . . .
85
. . . . . . . . . . . . . . . . . . . .
85
Macrovision Product Notice
Index
78
. . . . . . . . .
Problems With Your Order .
77
. . . . . . . . . . . . . .
86
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
87
Contents
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Contents
1
About Your Computer
Front and Right Side View
10
11
12
13
14
15
16
17
26
25
24
23
22
21
20
19
18
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About Your Computer
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track stick
left speaker
keyboard
device status lights
ambient light sensor (ALS)
keyboard status lights
display
microphone/camera
(optional)
display latch
10
volume controls
11 Dell Control Point (DCP)
12
power button
13 USB ports (2)
14
WiFi Catcher™
15 wireless switch
16
audio connectors (2)
17 right speaker
18
optical drive
19 fingerprint swipe reader
20
ExpressCard slot
21 firewire (IEEE 1394a) port
22
contactless SmartCard reader
23 touch pad
24
Secure Digital (SD) memory
card reader
25 latch button
26
touch pad buttons
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About Your Computer
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Back and Left Side View
10
RJ-11 port
RJ-45 network port
power, HDD indicators
multimode DisplayPort
AC adapter
security cable slot
VGA
eSATA/PowerShare™ USB
port
PowerShare™ USB port
10
SmartCard Reader
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your Dell computer in a low-airflow environment, such as a
closed briefcase, while it is running. Restricting the airflow can damage the
computer or cause a fire.The computer turns on the fan when the computer gets
hot. Fan noise is normal and does not indicate a problem with the fan or the
computer.
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About Your Computer
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Battery Removal
Remove the battery by sliding the battery tabs inward and moving the battery
away from the notebook. Install the battery by pushing the battery inward
until it clicks into place.
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10
About Your Computer
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Wireless Switch
"off" position
Disables wireless devices
"on" position
Enables wireless devices
Wi-Fi Catcher
Scans for WLAN networks
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About Your Computer
11
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About Your Computer
Setting Up Your Computer
Quick Setup
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
1 Unpack the accessories box if you have not done so already.
2 You will need the contents of the accessories box to complete the setup of
your computer.
The accessories box also contains user documentation and any software or
additional hardware (such as PC Cards, drives, or batteries) that you have
ordered.
3 Connect the AC adapter to the AC adapter connector on the computer
and to the electrical outlet.
power LED
AC adapter connector
AC adapter cable
CAUTION: The AC adapter works with electrical outlets worldwide. However,
power connectors and power strips vary among countries. Using an incompatible
cable or improperly connecting the cable to the power strip or electrical outlet
may cause fire or equipment damage.
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Setting Up Your Computer
13
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NOTICE: When you disconnect the AC adapter cable from the computer, grasp the
connector, not the cable itself, and pull firmly but gently to avoid damaging the
cable. When you wrap the AC adapter cable, ensure that you follow the angle of the
connector on the AC adapter to avoid damaging the cable.
4 (Optional). Connect the network cable (available at dell.com if required).
Network (ethernet) cable
Network (ethernet)
connector
5 (Optional). Connect USB devices (such as a mouse).
USB cable
USB connector
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Setting Up Your Computer
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6 (Optional). Connect headphones and/or a microphone.
Headphone or microphone
cable
Attach headphones to the
connector.
Headphone or microphone
connector
Attach a microphone to the
connector.
7 (Optional). Connect a 1394 (4-pin firewire) device. (diagram to be
replaced with correct 4-pin 1394a connector.
1394 cable
1394 connector
8 (Optional). Connect an eSATA device. (diagram to be added)
9 (Optional). Connect a Dell external media module. (diagram to be added)
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Setting Up Your Computer
15
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10 Open the computer display and press the power button to turn on the
computer.
NOTE: It is recommended that you turn on and shut down your computer at least
once before you install any cards or connect the computer to a docking device or
other external device, such as a printer.
11 (Optional). If your computer is equipped with a backlit keyboard, turn it
on by pressing the  and left-arrow key combination.
12 (Optional). The ambient light sensor (ALS) is located on the bottom of
the computer display panel. The ALS senses the light levels in the area and
automatically adjusts the screen brightness to match. Only the internal
display is adjusted, not any monitor or projector that may be connected to
the system. If the sensor window is blocked, it does not work correctly. You
can enable or disable the ambient light sensor by pressing the  and
left-arrow key combination.
13 (Optional). Using the Dell™ ControlPoint (DCP). Activate DCP by
pressing the DCP button just left of the power button. The Dell
ControlPoint icon appears on the taskbar. Click the icon to access Dell
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Setting Up Your Computer
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ControlPoint Help and additional features and options. For more
information about DCP, see the Dell Technology Guide on your computer
or at support.dell.com.
14 (Optional). (For discussion). How to implement all-day battery capability.
15 (Optional). Connect to the Internet. See "Connecting to the Internet" on
page 18 for more information.
Internet service
cable or DSL modem
wireless router
desktop computer with network
adapter
portable computer with wireless
network card
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an
Internet service provider (ISP). Your ISP will offer one or more of the
following Internet connection options:
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Setting Up Your Computer
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•
DSL connections that provide high-speed Internet access through your
existing telephone line or cellular telephone service. With a DSL
connection, you can access the Internet and use your telephone on the
same line simultaneously.
•
Cable modem connections that provide high-speed Internet access
through your local cable TV line.
•
Satellite modem connections that provide high-speed Internet access
through a satellite television system.
•
Dial-up connections that provide Internet access through a telephone line.
Dial-up connections are considerably slower than DSL, cable, and satellite
modem connections.
•
Wireless Wide Area Network (WWAN) or Mobile Broadband technology
provides a connection to the Internet using cellular technology at
broadband rates.
•
Wireless Local Area Network (WLAN) connections use high-frequency
radio waves to communicate. Typically, a wireless router is connected to
the broadband cable or DSL modem that broadcasts the Internet signal to
your computer.
If you are using a dial-up connection, connect a telephone line to the modem
connector on your computer and to the telephone wall connector before you
set up your Internet connection. If you are using a DSL, cable, or satellite
modem connection, contact your ISP or cellular telephone service for setup
instructions.
Setting Up Your Internet Connection
To set up an Internet connection with a provided ISP desktop shortcut:
1 Save and close any open files, and exit any open programs.
2 Double-click the ISP icon on the Microsoft® Windows® desktop.
3 Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an
Internet connection with a different ISP, perform the steps in the following
section that corresponds to the operating system your computer is using.
NOTE: If you are using an operating system different from Microsoft Windows, see
the documentation for that operating system for connecting to the Internet.
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Setting Up Your Computer
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Windows XP®
NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to
the Internet wizard can help you get one.
1 Save and close any open files, and exit any open programs.
2 Click Start→ Internet Explorer.
The New Connection Wizard appears.
3 Click Connect to the Internet.
4 In the next window, click the appropriate option:
•
If you do not have an ISP and want to select one, click Choose from a
list of Internet service providers (ISPs).
•
If you have already obtained setup information from your ISP but you
did not receive a setup CD, click Set up my connection manually.
•
If you have a CD, click Use the CD I got from an ISP.
5 Click Next.
If you selected Set up my connection manually, continue to step 6.
Otherwise, follow the instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6 Click the appropriate option under How do you want to connect to the
Internet?, and then click Next.
7 Use the setup information provided by your ISP to complete the setup.
Windows Vista®
NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to
the Internet wizard can help you get one.
1 Save and close any open files, and exit any open programs.
2 Click the Windows Vista Start button
, and click Control Panel
3 Under Network and Internet, click Connect to the Internet.
The Connect to the Internet window appears.
4 Click either Broadband (PPPoE) or Dial-up, depending on how you want
to connect:
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Setting Up Your Computer
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•
Choose Broadband if you will use a DSL, satellite modem, cable TV
modem, or Bluetooth wireless technology connection.
•
Chose Dial-up if you will use a dial-up modem or ISDN.
NOTE: If you do not know which type of connection to select, click Help me choose
or contact your ISP.
5 Follow the instructions on the screen and use the setup information
provided by your ISP to complete the setup.
Transferring Information to a New Computer
You can use your operating system "wizards" to help you transfer files and
other data from one computer to another—for example, from an old
computer to a new computer. For instructions, see the following section that
corresponds to the operating system that your computer is running.
NOTE: If you are using an operating system different from Microsoft Windows, see
the documentation for that operating system for transferring information to a new
computer.
Microsoft Windows XP
The Microsoft Windows XP operating system provides the Files and Settings
Transfer Wizard to move data from a source computer to a new computer.
You can transfer data, such as:
•
E-mail messages
•
Toolbar settings
•
Window sizes
•
Internet bookmarks
You can transfer the data to the new computer over a network or serial
connection, or you can store it on removable media, such as a writable CD,
for transfer to the new computer.
NOTE: You can transfer information from an old computer to a new computer by
directly connecting a serial cable to the input/output (I/O) ports of the two
computers. To transfer data over a serial connection, you must access the Network
Connections utility from the Control Panel and perform additional configuration
steps, such as setting up an advanced connection and designating the host
computer and the guest computer.
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Setting Up Your Computer
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For instructions on setting up a direct cable connection between two computers,
see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable
Connection Between Two Computers in Windows XP. This information may not be
available in certain countries.
For transferring information to a new computer, you must run the Files and
Settings Transfer Wizard. You can use the optional Operating System media
for this process or you can create a wizard disk with the Files and Settings
Transfer Wizard.
Running the Files and Settings Transfer Wizard With the Operating System Media
NOTE: This procedure requires the Operating System media. This media is optional
and may not be included with certain computers.
To prepare a new computer for the file transfer:
1 Open the Files and Settings Transfer Wizard: click Start→ All Programs→
Accessories→ System Tools→ Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears,
click Next.
3 On the Which computer is this? screen, click New Computer→ Next.
4 On the Do you have a Windows XP CD? screen, click I will use the wizard
from the Windows XP CD→ Next.
5 When the Now go to your old computer screen appears, go to your old or
source computer. Do not click Next at this time.
To copy data from the old computer:
1 On the old computer, insert the Windows XP Operating System media.
2 On the Welcome to Microsoft Windows XP screen, click Perform
additional tasks.
3 Under What do you want to do?, click Transfer files and settings→ Next.
4 On the Which computer is this? screen, click Old Computer→ Next.
5 On the Select a transfer method screen, click the transfer method you
prefer.
6 On the What do you want to transfer? screen, select the items you want to
transfer and click Next.
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After the information has been copied, the Completing the Collection
Phase screen appears.
7 Click Finish.
To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click
Next.
2 On the Where are the files and settings? screen, select the method you
chose for transferring your settings and files and click Next.
The wizard reads the collected files and settings and applies them to your
new computer.
When all of the settings and files have been applied, the Finished screen
appears.
3 Click Finished and restart the new computer.
Running the Files and Settings Transfer Wizard Without the Operating System
Media
To run the Files and Settings Transfer Wizard without the Operating System
media, you must create a wizard disk that will allow you to create a backup
image file to removable media.
To create a wizard disk, use your new computer with Windows XP and
perform the following steps:
1 Open the Files and Settings Transfer Wizard: click Start→ All Programs→
Accessories→ System Tools→ Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears,
click Next.
3 On the Which computer is this? screen, click New Computer→ Next.
4 On the Do you have a Windows XP CD? screen, click I want to create a
Wizard Disk in the following drive→ Next.
5 Insert the removable media, such as a writable CD, and click OK.
6 When the disk creation completes and the Now go to your old
computer message appears, do not click Next.
7 Go to the old computer.
To copy data from the old computer:
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Setting Up Your Computer
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1 On the old computer, insert the wizard disk.
2 Click Start→ Run.
3 In the Open field on the Run window, browse to the path for fastwiz (on
the appropriate removable media) and click OK.
4 On the Files and Settings Transfer Wizard welcome screen, click Next.
5 On the Which computer is this? screen, click Old Computer→ Next.
6 On the Select a transfer method screen, click the transfer method you
prefer.
7 On the What do you want to transfer? screen, select the items you want to
transfer and click Next.
After the information has been copied, the Completing the Collection
Phase screen appears.
8 Click Finish.
To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click
Next.
2 On the Where are the files and settings? screen, select the method you
chose for transferring your settings and files and click Next. Follow the
instructions on the screen.
The wizard reads the collected files and settings and applies them to your
new computer.
When all of the settings and files have been applied, the Finished screen
appears.
3 Click Finished and restart the new computer.
NOTE: For more information about this procedure, search support.dell.com for
document #154781 (What Are The Different Methods To Transfer Files From My Old
Computer To My New Dell™ Computer Using the Microsoft® Windows® XP
Operating System?).
NOTE: Access to the Dell™ Knowledge Base document may not be available in
certain countries.
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Setting Up Your Computer
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Microsoft Windows Vista™
1 Click the Windows Vista Start button
, and then click Transfer files
and settings→ Start Windows Easy Transfer.
2 In the User Account Control dialog box, click Continue.
3 Click Start a new transfer or Continue a transfer in progress.
Follow the instructions provided on the screen by the Windows Easy Transfer
wizard.
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Setting Up Your Computer
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Specifications
NOTE: Offerings may vary by region. For more information regarding the
configuration of your computer, click Start→ Help and Support and select the
option to view information about your computer.
Processor
Processor type
Intel® Core™ 2 Duo
L1 cache
L1 Cache 64KB, 16-way 32KB, 8-way 32KB
iL1/24KB (info from web, yet to be verified)
L2 cache
Shared 3 MB or 6 MB L2 cache (info from
web, yet to be verified)
Front side bus frequency
1067 MHz
System Information
System chipset
Intel GM45 or PM 45
Data bus width
64 bit
DRAM bus width
64 bit
Processor address bus width
36 bit
Flash EPROM
SPI 32 mbit
PCI bus (discrete graphics only)
x16 PCIe
PC Card (optional)
CardBus controller
Ricoh R5C847
PC Card connector
one (supports one Type I or Type II card)
Cards supported
PC Card: 3.3 V and 5 V
PC Card connector size
80 pins
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Express Card (optional)
NOTE: The Express Card slot is designed only for Express Cards. It does NOT support
PC Cards.
Express Card connector
54 mm Express Card slot (supports both
USB and PCIe based interfaces)
Cards supported
Express Card/54 (54 mm)
Secure Digital (SD) Memory Card Reader
Cards supported
SD, SDIO, SD HC, Mini SD (w/adapter)
MMC, MMC+, Mini MMC (w/adapter)
Memory
Memory module connector
2 DIMM slots
Memory configurations
1 GB (1 DIMM or 2 DIMMs)
2 GB (1 DIMM or 2 DIMMs)
3 GB (2 DIMMs)
4 GB (1 DIMM or 2 DIMMs, Vista only)
8 GB (2 DIMMS, Vista only)
Memory type
DDR II 667 MHz and 800 MHz (if
supported by chipset and/or processor
combinations). Non-ECC memory only.
Minimum memory
1 GB
Maximum memory
8 GB (supported by Vista only)
NOTE: In order to take advantage of the dual-channel bandwidth capability, both
memory slots must be populated and must match in size.
NOTE: The available memory displayed does not reflect the complete maximum
memory installed because some memory is reserved for system files.
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Ports and Connectors
Audio
Microphone connector, stereo
headphone/speakers connector
IEEE 1394a
4-pin connector
Consumer IR
Mini-Card Support (internal
expansion slots)
One dedicated Half-Mini Card slot for
WLAN
One dedicated Full-Mini Card slot for
WWAN (mobile broadband)
One dedicated Full-Mini Card slot for
WPAN (Bluetooth® or ultra wideband
[UWB])
The WWAN or WPAN Full-Mini Card slot
can also be used for the Intel® Flash Cache
Modem
RJ-11
Network adapter
RJ-45 port
USB
1 PowerShare™ USB port
2 USB ports
eSATA
eSATA/PowerShare USB port
Video
VGA
DisplayPort
Communications
Modem:
internal modem optional
Network adapter
10/100 Ethernet LAN on system board
Wireless
WLAN Half-Mini Card, WWAN, WPAN
Full-Mini Cards
Bluetooth® wireless technology
UWB technology
Mobile Broadband
Full-Mini Card
GPS
Supported by Mobile Broadband Full-Mini
Card
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Video
NOTE: Your Dell™ computer has both integrated and discrete video options.
Video type
integrated and discrete on system board,
hardware accelerated
Data bus
integrated video or PCI-E graphics x16
Video controller
integrated video: Intel Extreme
discrete video: nVIDIA Quadro NVS 160M
Video memory
integrated video: up to 128 MB
discrete video: 256 MB dedicated memory
Video output
VGA, DisplayPort, Advanced E-Port, and
E-Port capability
Support
VGA
DisplayPort
DVI (DisplayPort adapter or through E-Port)
HDMI (DisplayPort adapter)
Audio
Audio type
two-channel high definition audio (Azalia)
Audio controller
IDT 92HD71B
Stereo conversion
24-bit (analog-to-digital and digital-toanalog)
Interfaces:
Internal
internal high definition audio (Azalia) codec
External
external microphone-in connector, stereo
headphones/speakers connector
Speakers
two 1W 4-ohm speakers
Internal speaker amplifier
1W per channel, 4 ohms
Internal microphone
single digital microphone
Volume controls
volume control buttons
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Display
Type (active-matrix TFT)
WXGA, WXGA+
Active X/Y
303.36 x 189.84
Dimensions:
Height
207 mm (8.15 inches)
Width
320 mm (12.6 inches)
Diagonal
358.14 mm (14.1 inches)
Maximum resolutions
WXGA CCFL
1280 x 800 at 262 K colors
WXGA+
1440 x 900 at 262 K colors
Refresh rate
60 Hz
Operating angle
0° (closed) to 160° (except when docked)
Viewing angles:
Horizontal
40/40°
Vertical
15/30°
Pixel pitch:
WXGA CCFL
0.2373
WXGA+
0.2109
Typical power consumption (panel
with backlight):
WXGA CCFL
6.2 W (max) with no inverter losses
WXGA+
7.5 W (max)
Keyboard
Number of keys
83 (U.S. and Canada); 84 (Europe);
87 (Japan)
Layout
QWERTY/AZERTY/Kanji
Size
Full sized (19 mm key pitch)
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Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
73.0-mm (2.9-inch) sensor-active area
Height
42.9-mm (1.7-inch) rectangle
Battery
Type
12-cell "smart" lithium ion slice
9-cell "smart" lithium ion
6-cell "smart" lithium ion
4-cell "smart" lithium ion
Dimensions, 4-cell and 6-cell lithium-ion batteries:
Depth
206 mm (8.11 inches)
Height
19.8 mm (0.78 inches)
Width
47.0 mm (1.85 inch)
Dimensions, 9-cell lithium-ion batteries:
Depth
208 mm (8.67 inches)
Height
22.3 mm (0.88 inch)
Width
68.98 mm (2.70 inches)
Dimensions, 12-cell lithium-ion slice batteries:
Depth
14.48 mm
Height
217.24 mm
Width
322.17 mm
Weight:
4-cell primary battery
0.24 kg (0.53 lb)
6-cell Primary battery
0.33 kg (0.73 lb)
9-cell high capacity battery
0.51 kg (1.12 lb)
12-cell slice battery
TBD
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Battery (continued)
Voltage:
4-cell battery
14.8 VDC
6-cell and 9-cell
11.1 VDC
12-cell slice battery
11.1 VDC
Watt hours:
4-cell primary battery
35Whr
6-cell Primary battery
56Whr
9-cell high capacity battery
85Whr
12-cell slice battery
84Whr
NOTE: Battery operating time varies depending on operating conditions and can be
significantly reduced under certain power-intensive conditions.
Charge time (approximate):
Computer off
Approximately 1 hour to 80% in Express
charge mode
Approximately 1 hour to 80% in Express
charge mode
Operating Time
Battery operating time varies depending on
operating conditions and can be significantly
reduced under certain power-intensive
conditions.
Life span (approximate)
1 year
Temperature range:
Operating
0° to 40°C (32° to 104°F)
Storage
–10° to 65°C (14° to 149°F)
Coin-cell battery
CR-2032
AC Adapter
Input voltage
100–240 VAC
Input current (maximum)
1.5 A
Input frequency
50–60 Hz
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AC Adapter (continued)
Output current
4.34 A (maximum at 4-second pulse)
3.34 A (continuous)
Output power
90 W
Rated output voltage
19.5 +/–1.0 VDC
Dimensions
Height
70.22 mm
Width
146.64 mm
Depth
16.3 mm
Weight (with cables)
TBD
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Fingerprint reader (optional)
Type
UPEK TCS3 TouchStrip™ strip sensor with
CMOS active capacitive pixel-sensing
technology
Physical
Height
25.4 mm (1.00 inches)
Width
335 mm (13.189 inches)
Depth
238.3 mm (9.382 inches)
Weight
2.16 kg (4.75 lbs) with UMA graphics, 6-cell
battery and DVD
1.95 kg (4.30 lbs) with UMA graphics; 6-cell
battery and Travel Module
Configurable to less than
1.95 kg (4.3 lbs)
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Environmental
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Maximum vibration (using a random vibration spectrum that simulates user
environment):
Operating
0.66 GRMS
Storage
1.3 GRMS
Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine
pulse for operating. Also measured with hard drive in head-parked position and a 2ms halfsine pulse for storage):
Operating
143 G
Storage
163 G
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 3048 m (–50 to 10,000 ft)
Camera (Optional)
Resolution
640 x 480 (VGA)
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Reinstalling Software
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or
keyboard. All devices require a driver program.
A driver acts like a translator between the device and any other programs that
use the device. Each device has its own set of specialized commands that only
its driver recognizes.
CAUTION: Dell ships your computer to you with required drivers already
installed—no further installation or configuration is needed.
NOTE: If you are using an operating system different from Microsoft Windows,
refer to the software documentation for that operating system about drivers.
NOTICE: The Drivers and Utilities media may contain drivers for operating systems
that are not on your computer. Ensure that you are installing software appropriate
for your operating system.
Many drivers, such as the keyboard driver, come with your Microsoft
Windows operating system. You may need to install drivers if you:
•
Upgrade your operating system.
•
Reinstall your operating system.
•
Connect or install a new device.
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the
source of your problem and, if necessary, update the driver.
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Windows XP:
1 Click Start→ Control Panel.
2 Under Pick a Category, click Performance and Maintenance, and click
System.
3 In the System Properties window, click the Hardware tab, and click Device
Manager.
Windows Vista:
1 Click the Windows Vista™ Start button
, and right-click Computer.
2 Click Properties→ Device Manager.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue.
Scroll down the list to see if any device has an exclamation point (a yellow
circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall
the driver or install a new driver (see "Reinstalling Drivers and Utilities" on
page 38).
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and
Utilities media provide approved drivers for Dell™ computers. If you install drivers
obtained from other sources, your computer might not work correctly.
Using Windows Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use
Windows Device Driver Rollback to replace the driver with the previously
installed version.
Windows XP:
1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager.
2 Right-click the device for which the new driver was installed and click
Properties.
3 Click the Drivers tab→ Roll Back Driver.
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Windows Vista:
1 Click the Windows Vista Start button
, and right-click Computer.
2 Click Properties→ Device Manager.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3 Right-click the device for which the new driver was installed and click
Properties.
4 Click the Drivers tab→ Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System
Restore (see "Restoring the Microsoft® Windows® XP Operating System" on
page 41) to return your computer to the operating state that existed before
you installed the new driver.
Using the Drivers and Utilities Media
If using Device Driver Rollback or System Restore (see "Restoring the
Microsoft® Windows® XP Operating System" on page 41) does not resolve
the problem, reinstall the driver from your Drivers and Utilities media.
1 With the Windows desktop displayed, insert your Drivers and Utilities
media.
If this is your first time to use the Drivers and Utilities media, go to step 2.
If not, go to step 5.
2 When the Drivers and Utilities media installation program starts, follow
the prompts on the screen.
NOTE: In most cases, the Drivers and Utilities program starts running
automatically. If it does not, start Windows Explorer, click your media drive
directory to display the media contents, and then double-click the autorcd.exe
file.
3 When the InstallShield Wizard Complete window appears, remove the
Drivers and Utilities media and click Finish to restart the computer.
4 When you see the Windows desktop, reinsert the Drivers and Utilities
media.
5 At the Welcome Dell System Owner screen, click Next.
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NOTE: The Drivers and Utilities program displays drivers only for hardware
that came installed in your computer. If you installed additional hardware, the
drivers for the new hardware might not be displayed. If those drivers are not
displayed, exit the Drivers and Utilities program. For drivers information, see
the documentation that came with the device.
A message stating that the Resource media is detecting hardware in your
computer appears.
The drivers that are used by your computer are automatically displayed in
the My Drivers—The ResourceCD has identified these components in
your system window.
6 Click the driver that you want to reinstall and follow the instructions on
the screen.
If a particular driver is not listed, then that driver is not required by your
operating system.
Manually Reinstalling Drivers
Before manually reinstalling a driver, extract the driver files to your hard drive
using the procedure described in "Using the Drivers and Utilities Media" on
page 39.
Windows XP:
1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager.
2 Double-click the type of device for which you are installing the driver (for
example, Audio or Video).
3 Double-click the name of the device for which you are installing the driver.
4 Click the Driver tab→ Update Driver.
5 Click Install from a list or specific location (Advanced)→ Next.
6 Click Browse and browse to the location to which you previously copied
the driver files.
7 When the name of the appropriate driver appears, click Next.
8 Click Finish and restart your computer.
Windows Vista:
1 Click the Windows Vista Start button
, and right-click Computer.
2 Click Properties→ Device Manager.
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NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3 Double-click the type of device for which you are installing the driver (for
example, Audio or Video).
4 Double-click the name of the device for which you are installing the driver.
5 Click the Driver tab→ Update Driver→ Browse my computer for driver
software.
6 Click Browse and browse to the location to which you previously copied
the driver files.
7 When the name of the appropriate driver appears, click the name of the
driver→ OK→ Next.
8 Click Finish and restart your computer.
Restoring the Microsoft® Windows® XP
Operating System
System Restore returns your computer to an earlier operating state without
affecting data files. Use System Restore as the first solution for restoring your
operating system and preserving data files.
•
Dell PC Restore by Symantec returns your hard drive to the operating state
it was in when you purchased the computer. It permanently deletes all data
on the hard drive and removes any programs installed after you received
the computer. Use Dell PC Restore only if System Restore did not resolve
your operating system problem.
•
If you received an Operating System disc with your computer, you can use
it to restore your operating system. However, using the Operating System
disc also deletes all data on the hard drive. Use the disc only if System
Restore did not resolve your operating system problem.
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Using Microsoft Windows System Restore (Windows XP)
The Windows operating system provides System Restore to allow you to
return your computer to an earlier operating state (without affecting data
files) if changes to the hardware, software, or other system settings have left
the computer in an undesirable operating state. See the Windows Help and
Support Center for information on using System Restore.
NOTICE: Make regular backups of your data files. System Restore does not
monitor your data files or recover them.
NOTE: The procedures in this document were written for the Windows default view,
so they may not apply if you set your Dell computer to the Windows Classic view.
Starting System Restore (Windows XP)
NOTICE: Before you restore the computer to an earlier operating state, save and
close any open files and exit any open programs. Do not alter, open, or delete any
files or programs until the system restoration is complete.
1 Click Start→ All Programs→ Accessories→System Tools→ System
Restore.
2 Click either Restore my computer to an earlier time or Create a restore
point.
3 Click Next and follow the remaining prompts on the screen.
In the event that System Restore did not resolve the issue, you may undo the
last system restore.
Undoing the Last System Restore (Windows XP)
NOTICE: Before you undo the last system restore, save and close all open files and
exit any open programs. Do not alter, open, or delete any files or programs until the
system restoration is complete.
1 Click Start→ All Programs→ Accessories→ System Tools→ System
Restore.
2 Click Undo my last restoration and click Next.
Enabling System Restore (Windows XP)
NOTE: If you reinstall Windows XP with less than 200 MB of free hard-disk space
available, System Restore is automatically disabled.
To see if System Restore is enabled:
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1 Click Start→ Control Panel→ Performance and Maintenance→ System.
2 Click the System Restore tab and ensure that Turn off System Restore is
unchecked.
Using Dell™ PC Restore (Windows XP)
NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and
removes any programs or drivers installed after you received your computer. If
possible, back up the data before using these options. Use PC Restore only if
System Restore did not resolve your operating system problem.
NOTE: Dell PC Restore by Symantec may not be available in certain countries or on
certain computers.
Use Dell PC Restore only as the last method to restore your operating system.
These options restore your hard drive to the operating state it was in when
you purchased the computer. Any programs or files added since you received
your computer—including data files—are permanently deleted from the hard
drive. Data files include documents, spreadsheets, e-mail messages, digital
photos, music files, and so on. If possible, back up all data before using PC
Restore.
To use PC Restore:
1 Turn on the computer.
During the boot process, a blue bar with www.dell.com appears at the top
of the screen.
2 Immediately upon seeing the blue bar, press .
If you do not press  in time, let the computer finish
booting (starting), and then restart the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot.
3 Click Restore and click Confirm.
The restore process takes approximately 6 to 10 minutes to complete.
4 When prompted, click Finish to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer
completely reboot.
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5 When prompted, click Yes.
The computer restarts. Because the computer is restored to its original
operating state, the screens that appear, such as the End User License
Agreement, are the same ones that appeared the first time the computer
was turned on.
6 Click Next.
The System Restore screen appears and the computer restarts.
7 After the computer restarts, click OK.
To remove PC Restore from the hard drive:
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC
Restore utility from your computer. After you have removed Dell PC Restore, you will
not be able to use it to restore your computer operating system.
Dell PC Restore enables you to restore your hard drive to the operating state
it was in when you purchased your computer. It is recommended that you do
not remove PC Restore from your computer, even to gain additional harddrive space. If you remove PC Restore from the hard drive, you cannot ever
recall it, and you will never be able to use PC Restore to return your computer
operating system to its original state.
1 Log on to the computer as a local administrator.
2 In Microsoft Windows Explorer, go to c:\dell\utilities\DSR.
3 Double-click the filename DSRIRRemv2.exe.
NOTE: If you do not log on as a local administrator, a message appears
stating that you that you must log on as administrator. Click Quit, and then log
on as a local administrator.
NOTE: If the partition for PC Restore does not exist on your computer hard
drive, a message appears stating that the partition was not found. Click Quit;
because there is no partition to delete.
4 Click OK to remove the PC Restore partition on the hard drive.
5 Click Yes when a confirmation message appears.
The PC Restore partition is deleted and the newly available disk space is
added to the free space allocation on the hard drive.
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6 Right-click Local Disk (C) in Windows Explorer, click Properties, and
verify that the additional disk space is available as indicated by the
increased value for Free Space.
7 Click Finish to close the PC Restore Removal window and restart the
computer.
Using the Windows XP Operating System Media
Before You Begin (Windows XP)
If you are considering reinstalling the Windows operating system to correct a
problem with a newly installed driver, first try using Windows Device Driver
Rollback (see "Using Windows Device Driver Rollback" on page 38). If Device
Driver Rollback does not resolve the problem, then use System Restore to
return your operating system to the operating state it was in before you
installed the new device driver (see "Using Microsoft Windows System
Restore (Windows XP)" on page 42).
NOTICE: Before performing the installation, back up all data files on your primary
hard drive. For conventional hard drive configurations, the primary hard drive is the
first drive detected by the computer.
To reinstall Windows, you need the following items:
•
Dell Operating System media
•
Dell Drivers and Utilities media
NOTE: Your Drivers and Utilities media contains drivers that were installed during
assembly of the computer. Use your Drivers and Utilities media to load any required
drivers, including the drivers required if your computer has a RAID controller.
Reinstalling Windows XP
The reinstallation process can take 1 to 2 hours to complete. After you
reinstall the operating system, you must also reinstall the device drivers, virus
protection program, and other software.
NOTICE: The Operating System media provides options for reinstalling Windows.
The options can overwrite files and possibly affect programs that are installed on
your hard drive. Therefore, do not reinstall Windows unless a Dell technical support
representative instructs you to do so.
1 Save and close any open files and exit any open programs.
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2 Insert the Operating System media.
3 Click Exit if the Install Windows message appears.
4 Restart the computer.
When the DELL logo appears, press  immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft Windows desktop, then shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the
system setup program.
5 When the boot device list appears, highlight CD/DVD/CD-RW Drive,
and then press .
6 Press any key to Boot from CD-ROM.
7 Follow the instructions on the screen to complete the installation.
NOTE: You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard
drive. You need the installation software to reinstall Dell MediaDirect. See
"Contacting Dell" on page 83.
Restoring the Microsoft Windows Vista
Operating System
You can restore your Windows Vista operating system in the following ways:
•
Windows Vista includes the Backup and Restore Center to create backups
of important files on your computer or to back up the entire hard drive.
You can then restore your operating system or files if needed.
•
Microsoft Windows System Restore returns your hard drive to an earlier
operating state without affecting data files. Use System Restore as the first
solution for restoring your operating system and preserving data files. For
instructions, see "Using Microsoft Windows System Restore (Windows
XP)" on page 42.
•
Dell Factory Image Restore restores your hard drive to the operating state
it was in when you purchased the computer. Dell Factory Image Restore
permanently deletes all data on the hard drive and removes any
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FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm
applications installed after you received the computer. Use Factory Image
Restore only if System Restore did not resolve your operating system
problem.
•
If you received an Operating System disc with your computer, you can use
it to restore your operating system. However, using the Operating System
disc also deletes all data on the hard drive. Use the disc only if System
Restore did not resolve your operating system problem.
Using Windows Vista System Restore
The Windows Vista operating system provides System Restore to allow you to
return your computer to an earlier operating state (without affecting data
files) if changes to the hardware, software, or other system settings have left
the computer in an undesirable operating state. See the Windows Help and
Support Center for information on using System Restore.
To access the Windows Help and Support Center, click the Windows Vista
→ Help and Support.
Start button
NOTICE: Make regular backups of your data files. System Restore does not
monitor your data files or recover them.
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell computer to the Windows Classic
view.
Creating a Restore Point (Windows Vista)
You can either automatically or manually create a restore point from the
Windows Vista Back Up and Restore Center. To access the Windows Vista
Backup and Restore Center:
•
Click the Windows Vista Start button
→ Welcome Center. In the Get
started with Windows section, click Show all 14 items…→ Back Up and
Restore Center.
OR
•
Click the Windows Vista Start button
→ All Programs→
Maintenance→ Back Up and Restore Center. Under Tasks, click Create a
restore point or change settings.
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FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm
For more information:
1 Click the Windows Vista Start button
→ Help and Support.
2 Type System Restore in the search field and press .
Restoring the Computer to an Earlier Operating State (Windows Vista)
If problems occur after you install a device driver, use Device Driver Rollback
(see "Using Windows Device Driver Rollback" on page 38) to resolve the
problem. If Device Driver Rollback does not resolve the problem, then use
System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and
close all open files and exit any open programs. Do not alter, open, or delete any
files or programs until the system restoration is complete.
1 Click the Windows Vista Start button
→ Control Panel→ System and
Maintenance→ Back Up and Restore Center.
2 In the Tasks list, click Repair Windows using System Restore.
3 Click Continue in the User Account Control (UAC) dialog box asking for
permission to run the application.
4 Click Next in the System Restore window to view the most recent restore
points in chronological order.
5 Select the Show restore points older than 5 days check box to view the
complete list of restore points.
6 Select a restore point. Try to restore from the most recent restore point. If
this restore point fails to correct the problem, try the next oldest restore
point until the issue is resolved. Any software installed after the selected
restore point will need to be reinstalled.
7 Click Next→ Finish.
8 When prompted, click Yes.
9 After System Restore finishes collecting data, the computer restarts.
10 After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different
restore point, or you can undo the restoration.
If you encounter any error messages during the restore process, follow the
prompts on the screen to correct the error.
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FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm
Undoing the Last System Restore (Windows Vista)
NOTICE: Before you undo the last system restore, save and close all open files and
exit any open programs. Do not alter, open, or delete any files or programs until the
system restoration is complete.
1 Click the Windows Vista Start button
→ Help and Support.
2 Type System Restore in the search field and press .
3 Click Undo my last restoration, and then click Next.
Restoring the Windows Vista Computer to the Default Factory
Configuration
The Dell Factory Image Restore option allows you to restore your hard drive
back to its original factory configuration as when you first purchased it from
Dell. This option appears on Dell computers that were originally pre-installed
with the Windows Vista operating system and does not include computers
purchased through the Express Upgrade promotion or computers that were
upgraded to Windows Vista from a previous version of the Windows
operating systems.
NOTICE: When you restore the computer to the default factory configuration, all
data on the hard drive is deleted. Before performing this procedure, back up
personal files. If you do not back up personal files, the data is lost.
1 Restart the computer. To do this, click the Windows Vista Start button
→
→ Restart.
2 As the computer restarts, press  until the Advanced Boot Options
menu appears on the screen.
NOTE: You must press the  key before the Windows logo appears on the
screen. If you press  after the Windows logo appears on the screen, the
Advanced Boot Options menu will not appear on the screen. If you do not see the
Advanced Boot Options menu, restart the computer, and then repeat this step until
you see the menu on the screen.
3 Press  to select Repair Your Computer on the Advanced
Boot Options menu, and then press .
4 Specify the language settings that you want, and then click Next.
5 Log in as a user who has administrative credentials, and then click OK.
6 Click Dell Factory Image Restore.
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FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm
7 In the Dell Factory Image Restore window, click Next.
8 Select the Yes, reformat hard drive and restore system software to factory
condition check box.
9 Click Next. The computer is restored to the default factory configuration.
10 When the restore operation is completed, click Finish to restart the
computer.
Using the Windows Vista Operating System Media
Before You Begin (Windows Vista)
If you are considering reinstalling the Windows operating system to correct a
problem with a newly installed driver, first try using Windows Device Driver
Rollback (see "Using Windows Device Driver Rollback" on page 38). If Device
Driver Rollback does not resolve the problem, then use System Restore to
return your operating system to the operating state it was in before you
installed the new device driver (see "Using Microsoft Windows System
Restore (Windows XP)" on page 42).
NOTICE: Before performing the installation, back up all data files on your primary
hard drive. For conventional hard drive configurations, the primary hard drive is the
first drive detected by the computer.
To reinstall Windows, you need the following items:
•
Dell Operating System media
•
Dell Drivers and Utilities media
NOTE: Your Drivers and Utilities media contains drivers that were installed during
assembly of the computer. Use your Drivers and Utilities media to load any required
drivers, including the drivers required if your computer has a RAID controller.
Reinstalling Windows Vista
The reinstallation process can take 1 to 2 hours to complete. After you
reinstall the operating system, you must also reinstall the device drivers, virus
protection program, and other software.
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FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm
NOTICE: The Operating System media provides options for reinstalling Windows.
The options can overwrite files and possibly affect programs that are installed on
your hard drive. Therefore, do not reinstall Windows unless a Dell technical support
representative instructs you to do so.
1 Save and close any open files and exit any open programs.
2 Insert the Operating System media.
3 Click Exit if the Install Windows message appears.
4 Restart the computer.
When the DELL logo appears, press  immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft Windows desktop, then shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the
system setup program.
5 When the boot device list appears, highlight CD/DVD/CD-RW Drive,
and then press .
6 Press any key to Boot from CD-ROM.
7 Follow the instructions on the screen to complete the installation.
You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive. You
need the installation software to reinstall Dell MediaDirect. See "Contacting Dell" on
page 83.
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FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm
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5
Troubleshooting
Troubleshooting Software and Hardware
Problems
Hardware Troubleshooter
If a device is either not detected during the operating system setup or is
detected but incorrectly configured, you can use the Hardware
Troubleshooter to resolve the incompatibility.
NOTE: If you are using an operating system different from Microsoft® Windows®,
see the documentation for that operating system for troubleshooting.
To start the Hardware Troubleshooter:
Windows XP:
1 Click Start→ Help and Support.
2 Type hardware troubleshooter in the search field and press
 to start the search.
3 In the Fix a Problem section, click Hardware Troubleshooter.
4 In the Hardware Troubleshooter list, select the option that best describes
the problem and click Next to follow the remaining troubleshooting steps.
Windows Vista:
1 Click the Windows Vista Start button
and click Help and Support.
2 In the Find an answer section, click Troubleshooting.
OR
Type hardware troubleshooter in the search field, and then press
.
3 In the search results, select the option that best describes the problem and
follow the remaining troubleshooting steps.
Troubleshooting
53
NOTE: If you do not find the answer in the items categorized in
Troubleshooting, you can get online help by typing your question in the Search
Help field at the top of the window.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in
"Lockups and Software Problems" on page 68 and run the Dell Diagnostics
before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTE: The Dell Diagnostics only operates on Dell computers.
Enter the system setup program, review your computer’s configuration
information, and ensure that the device you want to test displays in the
system setup program and is active. See the Service Manual for this computer
for more information.
Start the Dell Diagnostics from your hard drive or from your Drivers and
Utilities media (see "Starting the Dell Diagnostics From the Drivers and
Utilities Media" on page 55).
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on
your hard drive.
NOTE: If your computer cannot display a screen image, see "Contacting Dell" on
page 83.
1 Ensure that the computer is connected to an electrical outlet that is
known to be working properly.
2 Turn on (or restart) your computer.
3 Start the Dell Diagnostics in one of the following two ways.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft® Windows® desktop; then, shut down your
computer and try again.
54
Troubleshooting
–
When the DELL™ logo appears, press  immediately. Select
Diagnostics from the boot menu and press .
NOTE: Before attempting the following option, the computer must be
powered down completely.
–
Press and hold the  key while powering the computer on.
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the Drivers and Utilities media.
The computer runs the Pre-boot System Assessment (PSA), a series of
initial tests of your system board, keyboard, display, memory, and hard
drive.
•
During the assessment, answer any questions that appear.
•
If failures are detected, the computer stops and beeps. To stop the
assessment and restart the computer, press ; to continue to the
next test, press ; to retest the component that failed, press .
•
If failures are detected during the Pre-boot System Assessment, write
down the error codes and contact Dell (see "Contacting Dell" on
page 83).
If the Pre-boot System Assessment completes successfully, you receive the
message Booting Dell Diagnostic Utility Partition.
Press any key to continue.
4 Press any key to start the Dell Diagnostics from the diagnostics utility
partition on your hard drive.
Starting the Dell Diagnostics From the Drivers and Utilities Media
1 Insert your Drivers and Utilities media.
2 Shut down and restart the computer.
When the DELL logo appears, press  immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft Windows desktop; then, shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the
system setup program.
Troubleshooting
55
NOTE: Keyboard failure may result when a key on the keyboard is held down
for extended periods of time. To avoid possible keyboard failure, press and
release the  key in even intervals until the boot device menu appears.
3 At the boot device menu, use the up- and down-arrow keys to highlight
CD/DVD/CD-RW, and then press .
NOTE: The Quickboot feature changes the boot sequence for the current
boot only. Upon restart, the computer boots according to the boot sequence
specified in the system setup program.
4 Select the Boot from CD-ROM option from the menu that appears and
then press .
5 Type 1 to start the Drivers and Utilities menu and then press .
6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If
multiple versions are listed, select the version appropriate for your
computer.
7 At the Dell Diagnostics Main Menu, select the test you want to run.
NOTE: Write down any error codes and problem descriptions exactly as they
appear and follow the instructions on the screen.
8 After all tests have completed, close the test window to return to the Dell
Diagnostics Main Menu.
9 Remove your Drivers and Utilities media and then close the Main Menu
window to exit the Dell Diagnostics and restart the computer.
Dell Diagnostics Main Menu
After the Dell Diagnostics loads and the Main Menu screen appears, click the
button for the option you want.
NOTE: It is recommended that you select Test System to run a complete test
on your computer.
Option
Function
Test Memory
Run the stand-alone memory test
Test System
Run System Diagnostics
Exit
Exit the Diagnostics
56
Troubleshooting
After you have selected the Test System option from the main menu, the
following menu appears.
NOTE: It is recommended that you select Extended Test from the menu to
run a more thorough check of the devices in the computer.
Option
Function
Express Test
Performs a quick test of system
devices. The test typically takes 10 to
20 minutes and requires no interaction
on your part. Run Express Test first to
increase the possibility of tracing the
problem quickly.
Extended Test
Performs a thorough check of system
devices. The test typically takes an
hour or more and periodically requires
your input to answer specific
questions.
Custom Test
Tests a specific device in the system
and can be used to customize the tests
you want to run.
Symptom Tree
Lists a number of common symptoms and
allows you to select a test based on the
symptom of the problem you are having.
For any problem encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and
problem description exactly as it appears and follow the instructions on the
screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell"
on page 83).
NOTE: The Service Tag for your computer is located at the top of each test screen.
When contacting Dell support, have your Service Tag ready.
The following tabs provide additional information for tests run from the
Custom Test or Symptom Tree option:
Troubleshooting
57
Tab
Function
Results
Displays the results of the test and any
error conditions encountered.
Errors
Displays error conditions encountered,
error codes, and the problem
description.
Help
Describes the test and any requirements
for running the test.
Configuration
Displays your hardware configuration
for the selected device.
The Dell Diagnostics obtains
configuration information for all
devices from the system setup program,
memory, and various internal tests, and
it displays the information in the
device list in the left pane of the
screen. The device list may not display
the names of all the components
installed on your computer or all
devices attached to your computer.
Parameters
Allows you to customize the test by
changing the test settings.
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
A U X I L I A R Y D E V I C E F A I L U R E — The touch pad or external mouse may be faulty.
For an external mouse, check the cable connection. Enable the Pointing
Device option in the system setup program. See the Service Manual for this
computer for more information. If the problem persists, contact Dell (see
"Contacting Dell" on page 83).
B A D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command
correctly, put spaces in the proper place, and used the correct pathname.
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Troubleshooting
C A C H E D I S A B L E D D U E T O F A I L U R E — The primary cache internal to the
microprocessor has failed. Contact Dell (see "Contacting Dell" on page 83).
CD D R I V E C O N T R O L L E R F A I L U R E — The CD drive does not respond to
commands from the computer (see "Drive Problems" on page 64).
D A T A E R R O R — The hard drive cannot read the data (see "Drive Problems" on
page 64).
D E C R E A S I N G A V A I L A B L E M E M O R Y — One or more memory modules may be
faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them. See the Service Manual for this computer for more information.
D I S K C: F A I L E D I N I T I A L I Z A T I O N — The hard drive failed initialization. Run the
hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54).
D R I V E N O T R E A D Y — The operation requires a hard drive in the bay before it
can continue. Install a hard drive in the hard drive bay. See the Service
Manual for this computer for more information.
E R R O R R E A D I N G PCMCIA C A R D — The computer cannot identify the
ExpressCard. Reinsert the card or try another card. See the Service Manual for
this computer for more information.
E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded in
nonvolatile memory (NVRAM) does not match the memory installed in the
computer. Restart the computer. If the error appears again, contact Dell (see
"Contacting Dell" on page 83).
T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file
that you are trying to copy is too large to fit on the disk, or the disk is full. Try
copying the file to a different disk or use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <
> | — Do not use these characters in filenames.
G A T E A 2 0 F A I L U R E — A memory module may be loose. Reinstall the memory
modules and, if necessary, replace them. See the Service Manual for this
computer for more information.
G E N E R A L F A I L U R E — The operating system is unable to carry out the
command. The message is usually followed by specific information—for
example, Printer out of paper. Take the appropriate action.
H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R — The computer cannot identify the
drive type. Shut down the computer, remove the hard drive (see the Service
Manual for this computer), and boot the computer from a CD. Then, shut
Troubleshooting
59
down the computer, reinstall the hard drive, and restart the computer. Run
the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on
page 54).
H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 — The hard drive does not respond
to commands from the computer. Shut down the computer, remove the hard
drive (see the Service Manual for this computer), and boot the computer from
a CD. Then, shut down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the Hard Disk Drive
tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54).
H A R D - D I S K D R I V E F A I L U R E — The hard drive does not respond to commands
from the computer. Shut down the computer, remove the hard drive (see the
Service Manual for this computer), and boot the computer from a CD. Then,
shut down the computer, reinstall the hard drive, and restart the computer. If
the problem persists, try another drive. Run the Hard Disk Drive tests in the
Dell Diagnostics (see "Dell Diagnostics" on page 54).
H A R D - D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Shut
down the computer, remove the hard drive (see the Service Manual for this
computer), and boot the computer from a CD. Then, shut down the
computer, reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 54).
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to
nonbootable media, such as a floppy disk or CD. Insert bootable media.
I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P
P R O G R A M — The system configuration information does not match the
hardware configuration. The message is most likely to occur after a memory
module is installed. Correct the appropriate options in the system setup
program. See the Service Manual for this computer for more information.
K E Y B O A R D C L O C K L I N E F A I L U R E — For external keyboards, check the cable
connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 54).
K E Y B O A R D C O N T R O L L E R F A I L U R E — For external keyboards, check the cable
connection. Restart the computer, and avoid touching the keyboard or the
mouse during the boot routine. Run the Keyboard Controller test in the Dell
Diagnostics (see "Dell Diagnostics" on page 54).
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Troubleshooting
K E Y B O A R D D A T A L I N E F A I L U R E — For external keyboards, check the cable
connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 54).
K E Y B O A R D S T U C K K E Y F A I L U R E — For external keyboards or keypads, check the
cable connection. Restart the computer, and avoid touching the keyboard or
keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics
(see "Dell Diagnostics" on page 54).
L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I R E C T — Dell MediaDirect™
cannot verify the Digital Rights Management (DRM) restrictions on the file,
so the file cannot be played (see "Dell MediaDirect problems" on page 69).
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —
A memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See the Service Manual for this
computer for more information.
M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is
conflicting with the operating system, another program, or a utility. Shut
down the computer, wait 30 seconds, and then restart it. Try to run the
program again. If the error message still appears, see the software
documentation.
MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A
memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See the Service Manual for this
computer for more information.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING
V A L U E — A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them. See the Service Manual for
this computer for more information.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING
V A L U E — A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them. See the Service Manual for
this computer for more information.
MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A
memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See the Service Manual for this
computer for more information.
Troubleshooting
61
N O B O O T D E V I C E A V A I L A B L E — The computer cannot find the hard drive. If
the hard drive is your boot device, ensure that the drive is installed, properly
seated, and partitioned as a boot device.
N O B O O T S E C T O R O N H A R D D R I V E — The operating system may be corrupted.
Contact Dell (see "Contacting Dell" on page 83).
N O T I M E R T I C K I N T E R R U P T — A chip on the system board may be
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 54).
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —
You have too many programs open. Close all windows and open the program
that you want to use.
O P E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive (see the Service
Manual for this computer). If the problem persists, contact Dell (see "Dell
Diagnostics" on page 54).
O P T I O N A L ROM B A D C H E C K S U M — The optional ROM has failed. Contact
Dell (see "Dell Diagnostics" on page 54).
A R E Q U I R E D .DLL F I L E W A S N O T F O U N D — The program that you are trying to
open is missing an essential file. Remove and then reinstall the program.
Windows XP:
1 Click Start→ Control Panel→ Add or Remove Programs→ Programs and
Features.
2 Select the program you want to remove.
3 Click Uninstall.
4 See the program documentation for installation instructions.
Windows Vista:
1 Click the Windows Vista Start button
Programs and Features.
→ Control Panel→ Programs→
2 Select the program you want to remove.
3 Click Uninstall.
4 See the program documentation for installation instructions.
S E C T O R N O T F O U N D — The operating system cannot locate a sector on the
hard drive. You may have a defective sector or corrupted FAT on the hard
drive. Run the Windows error-checking utility to check the file structure on
62
Troubleshooting
the hard drive. See Windows Help and Support for instructions (click Start→
Help and Support). If a large number of sectors are defective, back up the
data (if possible), and then reformat the hard drive.
S E E K E R R O R — The operating system cannot find a specific track on the hard
drive.
S H U T D O W N F A I L U R E — A chip on the system board may be malfunctioning.
Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on
page 54).
T I M E - O F - D A Y C L O C K L O S T P O W E R — System configuration settings are
corrupted. Connect your computer to an electrical outlet to charge the
battery. If the problem persists, try to restore the data by entering the system
setup program, then immediately exit the program (see the Service Manual
for this computer). If the message reappears, contact Dell (see "Contacting
Dell" on page 83).
T I M E - O F - D A Y C L O C K S T O P P E D — The reserve battery that supports the system
configuration settings may require recharging. Connect your computer to an
electrical outlet to charge the battery. If the problem persists, contact Dell
(see "Contacting Dell" on page 83).
T I M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M — The time
or date stored in the system setup program does not match the system clock.
Correct the settings for the Date and Time options. See the Service Manual
for this computer for more information.
T I M E R C H I P C O U N T E R 2 F A I L E D — A chip on the system board may be
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 54).
U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E — The keyboard controller may
be malfunctioning, or a memory module may be loose. Run the System
Memory tests and the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 54).
X:\ IS NOT ACCESSIBLE.
drive and try again.
T H E D E V I C E I S N O T R E A D Y — Insert a disk into the
W A R N I N G : B A T T E R Y I S C R I T I C A L L Y L O W — The battery is running out of
charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer.
Troubleshooting
63
Solving Problems
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
NOTE: If you are using an operating system different from Microsoft Windows, see
the documentation for that operating system for solving problems.
ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE —
Windows XP:
•
Click Start and click My Computer.
Windows Vista®:
•
Click the Windows Vista Start button
and click Computer.
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
TE S T T H E D R I V E —
•
Insert another floppy disk, CD, or DVD to eliminate the possibility that
the original media is defective.
•
Insert a bootable floppy disk and restart the computer.
C L E A N T H E D R I V E O R D I S K — See the Service Manual for this computer for
more information.
E N S U R E T H A T T H E CD O R DV D M E D I A I S S N A P P E D O N T O T H E S P I N D L E
CHECK THE CABLE CONNECTIONS
C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Hardware Troubleshooter"
on page 53.
R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 54.
Optical drive problems
NOTE: High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
64
Troubleshooting
Problems writing to a CD-RW or DVD+/-RW drive
C L O S E O T H E R P R O G R A M S — CD-RW and DVD+/-RW drives must receive a
steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the drive.
TU R N O F F S L E E P S T A T E I N W I N D O W S B E F O R E W R I T I N G T O A CD/DVD D I S C —
See the Service Manual for this computer for more information.
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD
or DVD creation software.
The drive tray cannot eject
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front
of the drive, then push firmly until the tray is partially ejected.
3 Gently pull out the tray until it stops.
The drive makes an unfamiliar scraping or grinding sound
•
Ensure that the sound is not caused by the program that is running.
•
Ensure that the disc is inserted properly.
Hard drive problems
A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may
prevent the operating system from starting. Try allowing the computer to
return to room temperature before turning it on.
Windows XP:
1 Click Start and click My Computer.
2 Right-click Local Disk C:.
3 Click Properties→Tools→ Check Now.
4 Click Scan for and attempt recovery of bad sectors and click Start.
Windows Vista:
1 Click the Windows Vista Start button
and click Computer.
2 Right-click Local Disk C:.
Troubleshooting
65
3 Click Properties→Tools→ Check Now.
The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue the desired action.
4 Follow the instructions on the screen.
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
•
Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
•
See the software documentation for minimum memory requirements. If
necessary, install additional memory. See the Service Manual for this
computer for more information.
•
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory. See the Service Manual for this
computer for more information.
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 54).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
•
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory. See the Service Manual for this
computer for more information.
•
Ensure that you are following the memory installation guidelines. See the
Service Manual for this computer for more information.
•
Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see the Service Manual for this computer.
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 54).
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
66
Troubleshooting
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the
computer has power. If the power light is blinking, the computer is in Sleep
state—press the power button to exit Sleep state. If the light is off, press the
power button to turn on the computer.
NOTE: For information on the Sleep power state, see the Service Manual for this
computer.
C H A R G E T H E B A T T E R Y — The battery charge may be depleted.
1 Reinstall the battery.
2 Use the AC adapter to connect the computer to an electrical outlet.
3 Turn on the computer.
NOTE: Battery operating time (the time the battery can hold a charge) decreases
over time. Depending on how often the battery is used and the conditions under
which it is used, you may need to purchase a new battery during the life of your
computer.
C H E C K T H E B A T T E R Y S T A T U S L I G H T — If the battery status light flashes amber
or is a steady amber, the battery charge is low or depleted. Connect the
computer to an electrical outlet.
If the battery status light flashes blue and amber, the battery is too hot to
charge. Shut down the computer, disconnect the computer from the electrical
outlet, and then let the battery and computer cool to room temperature.
If the battery status light rapidly flashes amber, the battery may be defective.
See "Contacting Dell" on page 83.
C H E C K T H E B A T T E R Y T E M P E R A T U R E — If the battery temperature is below 0°C
(32°F), the computer will not start.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
C H E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the
AC adapter has a light, ensure that the light is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power
protection devices, power strips, and extension cables to verify that the
computer turns on.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights,
halogen lamps, or other appliances.
Troubleshooting
67
A D J U S T T H E P O W E R P R O P E R T I E S — See the Service Manual for this computer
for more information.
R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on, but
the display remains blank, reinstall the memory modules. See the Service
Manual for this computer for more information.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
The computer does not start
C H E C K T H E A C A D A P T E R — Ensure that the AC adapter is firmly connected to
the computer and to the electrical outlet.
The AC adapter shuts down when there is a fault. The green light turns off
when this happens. To bring it back on, disconnect the AC adapter from the
power source for 10 seconds, and then connect it back on.
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system
shutdown.
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
A program stops responding or crashes repeatedly
END THE PROGRAM —
1 Press  simultaneously to access the Task Manager.
2 Click the Applications tab.
3 Click to select the program that is no longer responding.
4 Click End Task.
NOTE: The chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
68
Troubleshooting
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then
reinstall the program. Software usually includes installation instructions in its
documentation or on a floppy disk or CD.
A program is designed for an earlier Microsoft® Windows® operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1 Click Start→ All Programs→ Accessories→ Program Compatibility
Wizard→ Next.
2 Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1 Click Start
→ Control Panel→ Programs→ Use an older program
with this version of Windows.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
Dell MediaDirect problems
C H E C K T H E D E L L M E D I A D I R E C T H E L P F I L E F O R I N F O R M A T I O N — Use the Help
menu to access Dell MediaDirect Help.
TO P L A Y M O V I E S W I T H D E L L M E D I A D I R E C T , Y O U M U S T H A V E A DV D D R I V E A N D
T H E D E L L DVD P L A Y E R — If you purchased a DVD drive with your computer,
this software should already be installed.
Troubleshooting
69
V I D E O Q U A L I T Y P R O B L E M S — Turn off the Use Hardware Acceleration option.
This feature takes advantage of the special processing in some graphics cards
to reduce processor requirements when playing DVDs and certain types of
video files.
C A N N O T P L A Y S O M E M E D I A F I L E S — Because Dell MediaDirect provides access
to media files outside the Windows operating system environment, access to
licensed content is restricted. Licensed content is digital content that has
Digital Rights Management (DRM) applied to it. The Dell MediaDirect
environment cannot verify the DRM restrictions, so the licensed files cannot
be played. Licensed music and video files have a lock icon next to them. You
can access licensed files in the Windows operating system environment.
ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE
T O O D A R K O R T O O B R I G H T — Click EagleVision to use a video enhancement
technology that detects video content and dynamically adjusts the
brightness/contrast/saturation ratios.
NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily
reformat the hard drive. Contact Dell for assistance (see "Contacting Dell" on
page 83).
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
•
Ensure that the program is compatible with the operating system installed
on your computer.
•
Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
•
Ensure that the program is installed and configured properly.
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS,
O R CD S
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR
70
Troubleshooting
COMPUTER THROUGH THE
START MENU
S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove
spyware. For more information, go to support.dell.com and search for the
keyword spyware.
R U N T H E D E L L D I A G N O S T I C S — If all tests run successfully, the error condition
is related to a software problem (see "Dell Diagnostics" on page 54).
Video and Display Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your
computer supports, it is recommended that you attach an external monitor to your
computer.
C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the
battery charge may be depleted. Connect the computer to an electrical outlet
using the AC adapter, and then turn on the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
C H E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the
AC adapter has a light, ensure that the light is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power
protection devices, power strips, and extension cables to verify that the
computer turns on.
A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword sleep in Windows
Help and Support.
S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external
monitor, press  to switch the video image to the display.
If the display is difficult to read
A D J U S T T H E B R I G H T N E S S — Press  and the up- or down-arrow key.
Troubleshooting
71
M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If
your external speaker system includes a subwoofer, ensure that the subwoofer
is at least 60 cm (2 ft) away from the computer or external monitor.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights,
halogen lamps, or other appliances.
R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlight
glare, which can cause poor picture quality.
ADJUST THE WINDOWS DISPLAY SETTINGS —
Windows XP:
1 Click Start→ Control Panel→ Appearance and Themes.
2 Click the area you want to change or click the Display icon.
3 Try different settings for Color quality and Screen resolution.
Windows Vista:
1 Click the Windows Vista Start button
→ Control Panel→ Hardware
and Sound→ Personalization→ Display Settings.
2 Adjust Resolution and Colors settings, as needed.
R U N T H E V I D E O D I A G N O S T I C S T E S T S — If no error message appears and you
still have a display problem, but the display is not completely blank, run the
Video device group in the "Dell Diagnostics" on page 54, then contact Dell
(see "Contacting Dell" on page 83).
S E E "E R R O R M E S S A G E S " — If an error message appears, see "Error Messages"
on page 58.
If only part of the display is readable
CONNECT AN EXTERNAL MONITOR —
1 Shut down your computer and connect an external monitor to the
computer.
2 Turn on the computer and the monitor, and then adjust the monitor
brightness and contrast controls.
If the external monitor works, the computer display or video controller
may be defective. Contact Dell (see "Contacting Dell" on page 83).
72
Troubleshooting
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the safety information that shipped with your computer.
No sound from integrated speakers
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in
the lower-right corner of your screen. Ensure that the volume is turned up and
that the sound is not muted. Adjust the volume, bass, or treble controls to
eliminate distortion.
A D J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S — Press  to
disable (mute) or re-enable the integrated speakers.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Software" on
page 37.
No sound from external speakers
E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the
setup diagram supplied with the speakers. If your speakers have volume
controls, adjust the volume, bass, or treble to eliminate distortion.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker
icon in the lower-right corner of your screen. Ensure that the volume is turned
up and that the sound is not muted.
D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R — Sound from
the speakers is automatically disabled when headphones are connected to the
headphone connector.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights,
or halogen lamps to check for interference.
R E I N S T A L L T H E A U D I O D R I V E R — See "Reinstalling Software" on page 37.
R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 54.
NOTE: The volume control in some MP3 players overrides the Windows volume
setting. If you have been listening to MP3 songs, ensure that you did not turn the
player volume down or off.
Troubleshooting
73
No sound from headphones
C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone
cable is securely inserted into the headphone connector. See the Service
Manual for this computer for more information.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker
icon in the lower-right corner of your screen. Ensure that the volume is turned
up and that the sound is not muted.
74
Troubleshooting
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\findinfo.fm
Finding Information
NOTE: Some features or media may be optional and may not ship with your
computer. Some features or media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
Document/Media/Label
Contents
Service Tag/Express Service Code Label
The Service Tag/Express Service Code is
located on your computer.
• Use the Service Tag to identify your
computer when you use
support.dell.com or contact support.
Drivers and Utilities Media
• A diagnostic program for your computer
• Enter the Express Service Code to direct
your call when contacting support
The Drivers and Utilities media is a CD or • Drivers for your computer
DVD that may have shipped with your
NOTE: Drivers and documentation updates
computer.
can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be included on
your media to provide last-minute updates
about technical changes to your computer
or advanced technical-reference material
for technicians or experienced users.
Operating System Media
Reinstall your operating system
The Operating System media is a CD or
DVD that may have shipped with your
computer.
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 2 / 1 4 / 0 8 - F O R P R O O F O N LY
Finding Information
75
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\findinfo.fm
Document/Media/Label
Contents
Dell™ Product Information Guide
• Warranty information
The Dell Product Information Guide is a
hardcopy document that may have
shipped with your computer.
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
Service Manual
• How to remove and replace parts
The Service Manual for your computer
can be found at support.dell.com.
• How to configure system settings
Dell Technology Guide
• About your operating system
The Dell Technology Guide is available on
your hard drive.
• Using and maintaining peripherals
Microsoft Windows License Label
• Provides your operating system product
key.
Your Microsoft Windows License is
located on your computer.
• How to troubleshoot and solve problems
• Understanding technologies such as
RAID, Internet, Bluetooth®, E-mail,
and so on.
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 2 / 1 4 / 0 8 - F O R P R O O F O N LY
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Finding Information
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm
Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the
computer power and modem cables from all electrical outlets.
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1 See "Solving Problems" on page 64 for information and procedures that
pertain to the problem your computer is experiencing.
2 See "Dell Diagnostics" on page 54 for procedures on how to run Dell
Diagnostics.
3 Fill out the "Diagnostics Checklist" on page 82.
4 Use Dell's extensive suite of online services available at Dell Support
(support.dell.com) for help with installation and troubleshooting
procedures. See "Online Services" on page 78 for a more extensive list of
Dell Support online.
5 If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 83.
NOTE: Call Dell Support from a telephone near or at the computer so that the
support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 78.
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 2 / 1 4 / 0 8 - F O R P R O O F O N LY
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77
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm
NOTE: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses computer-based diagnostics to provide fast,
accurate answers.
To contact Dell's support service, see "Before You Call" on page 80, and then
see the contact information for your region or go to support.dell.com.
DellConnect
DellConnect is a simple online access tool that allows a Dell service and
support associate to access your computer through a broadband connection,
diagnose your problem and repair it all under your supervision. For more
information, go to support.dell.com and click DellConnect.
Online Services
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Dell Support through the following websites and e-mail
addresses:
•
Dell Support websites
support.dell.com
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
•
Dell Support e-mail addresses
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 2 / 1 4 / 0 8 - F O R P R O O F O N LY
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Getting Help
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
•
Dell Marketing and Sales e-mail addresses
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
•
Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your e-mail address as your password.
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to
the questions most frequently asked by Dell customers about their portable
and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the
subjects that correspond to your questions. For the telephone number to call
for your region, see "Contacting Dell" on page 83.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go
to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on
your order. For the telephone number to call for your region, see "Contacting
Dell" on page 83.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 83.
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 2 / 1 4 / 0 8 - F O R P R O O F O N LY
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79
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm
Product Information
If you need information about additional products available from Dell, or if
you would like to place an order, visit the Dell website at www.dell.com. For
the telephone number to call for your region or to speak to a sales specialist,
see "Contacting Dell" on page 83.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on
page 83. Include a copy of the invoice and a letter describing the reason for
the return.
2 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 82), indicating the tests that you have run and any error messages
reported by the Dell Diagnostics (see "Contacting Dell" on page 83).
3 Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for
credit.
4 Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (located on the back or bottom of your computer).
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 2 / 1 4 / 0 8 - F O R P R O O F O N LY
80
Getting Help
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 82). If possible, turn on your computer before you call Dell for
assistance and call from a telephone at or near the computer. You may be
asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in
your the safety information that shipped with your computer.
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 2 / 1 4 / 0 8 - F O R P R O O F O N LY
Getting Help
81
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the
system’s start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 2 / 1 4 / 0 8 - F O R P R O O F O N LY
82
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FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1 Visit support.dell.com.
2 Verify your country or region in the Choose A Country/Region drop-down
menu at the bottom of the page.
3 Click Contact Us on the left side of the page.
4 Select the appropriate service or support link based on your need.
5 Choose the method of contacting Dell that is convenient for you.
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 2 / 1 4 / 0 8 - F O R P R O O F O N LY
Getting Help
83
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 2 / 1 4 / 0 8 - F O R P R O O F O N LY
84
Getting Help
8
Appendix
FCC Notice (U.S. Only)
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the manufacturer’s instruction
manual, may cause interference with radio and television reception. This
equipment has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
•
This device may not cause harmful interference.
•
This device must accept any interference received, including interference
that may cause undesired operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly
approved by Dell Inc. could void your authority to operate this equipment.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:
•
Reorient the receiving antenna.
•
Relocate the system with respect to the receiver.
•
Move the system away from the receiver.
•
Plug the system into a different outlet so that the system and the receiver
are on different branch circuits.
If necessary, consult a representative of Dell Inc. or an experienced
radio/television technician for additional suggestions.
You are cautioned that changes or modifications not expressly approved by the party responsible for
compliance could void your authority to operate the equipment.
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 2 / 1 4 / 0 8 - F O R P R O O F O N LY
Template Last Updated - 2/7/2007
Appendix
85
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\appendix.fm
The following information is provided on the device or devices covered in this
document in compliance with the FCC regulations:
Product name:
Dell™ Latitude™ E6400
Model number:
PP27L
Company name:
Dell Inc.
Worldwide Regulatory Compliance & Environmental
Affairs
One Dell Way
Round Rock, TX 78682 USA
512-338-4400
Macrovision Product Notice
This product incorporates copyright protection technology that is protected
by U.S. patents and other intellectual property rights. Use of this copyright
protection technology must be authorized by Macrovision, and is intended
for home and other limited viewing uses only unless otherwise authorized by
Macrovision. Reverse engineering or disassembly is prohibited.
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 2 / 1 4 / 0 8 - F O R P R O O F O N LY
86
Appendix
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookIX.fm
Index
Dell MediaDirect
problems, 69
audio. See sound
DellConnect, 78
diagnostics
Dell, 54
CD
CD-RW drive problems, 65
drive problems, 64
CDs
operating system, 75
Check Disk, 65
computer
crashes, 68-69
restore to previous operating
state, 42
slow performance, 71
specifications, 25
stops responding, 68
contacting Dell, 83
Dell
contacting, 83
documentation
End User License Agreement, 76
ergonomics, 76
Product Information Guide, 76
regulatory, 76
safety, 76
User’s Guide, 76
warranty, 76
drivers, 37
about, 37
identifying, 37
reinstalling, 38
Drivers and Utilities media
about, 39
Dell Diagnostics, 54
drives
problems, 64
DVD
drive problems, 64
Dell Diagnostics
about, 54
starting from the Drivers and
End User License Agreement, 76
Utilities media, 55
starting fromDELL
your CONFIDENTIAL
hard drive, 54 – PRELIMINARY
2/14/08
ergonomics information,
76
FOR PROOF ONLY
Index
87
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookIX.fm
error messages, 58
phone numbers, 83
power
problems, 66
hard drive
problems, 65
hardware
Dell Diagnostics, 54
Internet connection
about, 18
options, 18
setting up, 18
messages
error, 58
monitor. See display
operating system
reinstalling, 75
reinstalling Windows Vista, 42
Operating System CD, 75
power light
conditions, 66
problems
blue screen, 69
CD drive, 64
CD-RW drive, 65
computer crashes, 68-69
computer does not start up, 68
computer stops responding, 68
Dell Diagnostics, 54
Dell MediaDirect, 69
drives, 64
DVD drive, 64
error messages, 58
hard drive, 65
lockups, 68
power, 66
power light conditions, 66
program crashes repeatedly, 68
program stops responding, 68
programs and Windows
compatibility, 69
restore computer to previous
operating state, 42
slow computer performance, 71
software, 68-70
sound and speakers, 73
speakers, 73
spyware, 71
Product Information Guide, 76
PC Restore, 43
DELL CONFIDENTIAL – PRELIMINARY 2/14/08
FOR PROOF ONLY
Index
88
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookIX.fm
restore computer to previous
operating state, 42
regulatory information, 76
reinstalling
Windows Vista, 42
User’s Guide, 76
safety instructions, 76
screen. See display
software
problems, 69-70
sound
problems, 73
volume, 73
speakers
problems, 73
volume, 73
specifications, 25
spyware, 71
support
contacting Dell, 83
System Restore, 42
telephone numbers, 83
transferring information to a new
computer, 20
troubleshooting
Dell Diagnostics, 54
video
problems, 71
volume
adjusting, 73
warranty information, 76
Windows Easy Transfer
wizard, 20
Windows Vista
Program Compatibility wizard, 69
reinstalling, 42
Windows Easy Transfer wizard, 20
Windows XP
Device Driver Rollback, 38-39
PC Restore, 43
reinstalling, 75
System Restore, 42
wizards
Program Compatibility wizard, 69
Windows Easy Transfer, 20
DELL CONFIDENTIAL – PRELIMINARY 2/14/08
FOR PROOF ONLY
Index
89
FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookIX.fm
DELL CONFIDENTIAL – PRELIMINARY 2/14/08
FOR PROOF ONLY
Index
90
FCC Radiation Exposure Statement
WARNING: The radiated output power of the Dell Mobile Broadband device is far
below the FCC radio frequency exposure limits. Nevertheless, the Dell Mobile
Broadband device should be used in such a manner that the potential for human
contact during normal operation is minimized. This device has been evaluated for
and shown compliant with the FCC RF exposure limits under portable exposure
conditions (antennas are within 20 cm of a person's body) when installed in certain
specific OEM configurations. This device has also been evaluated and shown
compliant with the FCC RF Exposure limits under mobile exposure conditions
(antennas are greater than 20cm from a person’s body). Details of the authorized
configurations can be found at
https://fjallfoss.fcc.gov/oetcf/eas/reports/GenericSearch.cfm by entering the FCC
ID number on the device.
Interference Statement
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer's instruction manual, may cause
interference with radio and television reception. This equipment has been tested and
found to comply with the limits for a Class B digital device pursuant to Part 15 of the
FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
1)
2)
This device may not cause harmful interference.
This device must accept any interference received, including interference
that may cause undesired operation.
Notice: The FCC regulations provide that changes or modifications not expressly
approved by Dell Inc. could void your authority to operate this equipment.
These limits are designed to provide reasonable protection against harmful interference in
a residential installation. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference with radio or
television reception, which can be determined by turning the equipment off and on, you
are encouraged to try to correct the interference by one or more of the following
measures:
• Reorient the receiving antenna.
• Relocate the system with respect to the receiver.
• Move the system away from the receiver.
• Plug the system into a different outlet so that the system and the receiver are
on different branch circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television
technician for additional suggestions.
NOTE: This Dell Mobile Broadband device must be installed and used in strict
accordance with the manufacturer's instructions as described in the user
documentation that comes with the product. Any other installation or use will violate
FCC Part 15 regulations. Modifications not expressly approved by Dell could void
your authority to operate the equipment.

---

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