Dell 5880-30 Notebook PC User Manual book

Dell Inc. Notebook PC book

Contents

User manual

www.dell.com | support.dell.comDell™ Latitude™ E6500 Setup and Quick Reference GuideThis guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.Model PP30L
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.Macrovision Product NoticeThis product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.____________________Information in this document is subject to change without notice. © 2008 Dell Inc. All rights reserved.Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.Trademarks used in this text: Dell, Latitude, Wi-Fi Catcher, Dell MediaDirect, DellConnect, and the DELL logo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel is a registered trademark and Core is a trademark of Intel Corporation in the U.S. and other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countriesOther trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.Model PP30LApril 2008 P/N U084C Rev. A00
Contents 3Contents1About Your Computer. . . . . . . . . . . . . . . . . 7Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7Back View . . . . . . . . . . . . . . . . . . . . . . . . . 9Battery Removal . . . . . . . . . . . . . . . . . . . . . 10Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator . . . . . . . . . . . . . . . . . . . . . 112Setting Up Your Computer . . . . . . . . . . . . 13Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 13Connecting to the Internet . . . . . . . . . . . . . . . . 16Setting Up Your Internet Connection . . . . . . . . 16Transferring Information to a New Computer . . . . . . 17Microsoft® Windows® XP Operating System . . . 17Microsoft Windows Vista®. . . . . . . . . . . . . 213Specifications . . . . . . . . . . . . . . . . . . . . . 234Troubleshooting . . . . . . . . . . . . . . . . . . . . 33Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Power Lights . . . . . . . . . . . . . . . . . . . . 33Beep Codes . . . . . . . . . . . . . . . . . . . . . 34
4ContentsError Messages . . . . . . . . . . . . . . . . . . . 35System Messages. . . . . . . . . . . . . . . . . . 40Troubleshooting Software and Hardware Problems . . . . . . . . . . . . . . . . . . . . . . 42Dell Diagnostics. . . . . . . . . . . . . . . . . . . 42Troubleshooting Tips. . . . . . . . . . . . . . . . . . . 44Power Problems . . . . . . . . . . . . . . . . . . 44Memory Problems . . . . . . . . . . . . . . . . . 46Lockups and Software Problems . . . . . . . . . . 46Dell Technical Update Service . . . . . . . . . . . 48Dell Support Utility . . . . . . . . . . . . . . . . . 495Reinstalling Software . . . . . . . . . . . . . . 51Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 51Identifying Drivers . . . . . . . . . . . . . . . . . 51Reinstalling Drivers and Utilities . . . . . . . . . . 52Restoring Your Operating System . . . . . . . . . . . . 54Using Microsoft® Windows® System Restore . . . 54Using Dell Factory Image Restore . . . . . . . . . 56Using the Operating System Media. . . . . . . . . 576Getting Help . . . . . . . . . . . . . . . . . . . . . . 59Obtaining Assistance . . . . . . . . . . . . . . . . . . 59Technical Support and Customer Service . . . . . 60DellConnect™. . . . . . . . . . . . . . . . . . . . 60Online Services . . . . . . . . . . . . . . . . . . . 60AutoTech Service . . . . . . . . . . . . . . . . . . 61Automated Order-Status Service . . . . . . . . . . 61Problems With Your Order . . . . . . . . . . . . . . . . 61
Contents 5Product Information . . . . . . . . . . . . . . . . . . . 62Returning Items for Warranty Repair or Credit . . . . . 62Before You Call . . . . . . . . . . . . . . . . . . . . . 62Contacting Dell . . . . . . . . . . . . . . . . . . . . . 657Finding Information . . . . . . . . . . . . . . . . . 67Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
6Contents
About Your Computer 7About Your Computer NOTE: For more information about the features of your computer, see the Dell™ Technology Guide on your computer or at support.dell.com. Front View1camera and microphone (optional)2display latch3display 4keyboard status lightsA92 3145891076111214 131518192325171622202421
8About Your Computer5keyboard 6volume control buttons7Dell ControlPoint (DCP) button 8power button9USB connectors (2) 10 audio (line-out) and microphone (line-in) connectors 11 smart card slot 12 IEEE 1394a connector13 wireless switch and Dell™ Wi-Fi Catcher™ Network Locator button14 speaker 15 fingerprint reader (optional) 16 media bay 17 PC Card slot 18 contactless smart-card-reader19 track stick 20 display latch release 21 track stick buttons/touch pad buttons 22 touch pad23 speaker 24 device status lights 25 ambient light sensor
About Your Computer 9Back View CAUTION: Do not block, push objects into, or allow dust to accumulate in the cooling vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the 1SecureDigital (SD) card slot 2ExpressCard slot 3air vents 4video connector5USB connector 6eSATA/USB connector 7security cable slot 8AC adapter connector9DisplayPort 10 power light/battery light11 docking alignment mark 12 battery13 network connector (RJ-45) 14 modem connector (RJ-11)14 10 6149521331112 78
10 About Your Computercomputer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.Battery Removal CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: Before removing or replacing the battery, turn off the computer. Then, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.
About Your Computer 11Wireless Switch and Dell™ Wi-Fi Catcher™ Network LocatorUse the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For more information about the wireless switch and the Wi-Fi Catcher Network Locator, see the Dell Technology Guide on your computer or at support.dell.com. For information about connecting to the Internet, see "Connecting to the Internet" on page 16. wireless switch iconDell Wi-Fi Catcher Network Locator icon
12 About Your Computer
Setting Up Your Computer 13Setting Up Your ComputerQuick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable. NOTE: Some devices may not be included if you did not order them.1Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet.
14 Setting Up Your Computer2Connect the network cable. 3Connect USB devices, such as a mouse or keyboard. 4Connect IEEE 1394 devices, such as a DVD player
Setting Up Your Computer 155Open the computer display and press the power button to turn on the computer. NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer.6Connect to the Internet. See "Connecting to the Internet" on page 16 for more information. 1Internet service 2cable or DSL modem3wireless router 4laptop with wired connection5laptop with wireless connection 12312345
16 Setting Up Your ComputerConnecting to the Internet NOTE: ISPs and ISP offerings vary by country.To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular phone service for setup instructions.Setting Up Your Internet ConnectionTo set up an Internet connection with a desktop shortcut provided by your ISP:1Save and close any open files, and exit any open programs.2Double-click the ISP icon on the Microsoft® Windows® desktop.3Follow the instructions on the screen to complete the setup.If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the appropriate section below. NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, consult the Connect to the Internet wizard through the Microsoft® Windows® Start menu Help and Support feature. Microsoft® Windows® XP Operating System1Save and close any open files, and exit any open programs.2Click Start→ Internet Explorer→ Connect to the Internet.3In the next window, click the appropriate option:• If you do not have an ISP, click Choose from a list of Internet service providers (ISPs).• If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.• If you have a setup CD, click Use the CD I got from an ISP.
Setting Up Your Computer 174Click Next.If you selected Set up my connection manually in step 3, continue to step 5. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP.5Click the appropriate option under How do you want to connect to the Internet?, and click Next.6Use the setup information provided by your ISP to complete the setup.Microsoft Windows Vista® 1Save and close any open files, and exit any open programs.2Click the Windows Vista Start button → Control Panel3Under Network and Internet, click Connect to the Internet.4In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect:•Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection.• Chose Dial-up if you will use a dial-up modem or ISDN. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP.5Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.Transferring Information to a New ComputerMicrosoft® Windows® XP Operating SystemWindows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.
18 Setting Up Your Computer NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries.For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers.To prepare a new computer for the file transfer:1Open the Files and Settings Transfer Wizard: click Start→ All Programs→ Accessories→ System Tools→ Files and Settings Transfer Wizard. 2When the Files and Settings Transfer Wizard welcome screen appears, click Next.3On the Which computer is this? screen, click New Computer→ Next.4On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD→ Next.5When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time.To copy data from the old computer:1On the old computer, insert the Windows XP Operating System media.2On the Welcome to Microsoft Windows XP screen, click Perform additional tasks.3Under What do you want to do?, click Transfer files and settings→ Next.4On the Which computer is this? screen, click Old Computer→ Next.5On the Select a transfer method screen, click the transfer method you prefer.
Setting Up Your Computer 196On the What do you want to transfer? screen, select the items you want to transfer and click Next.After the information has been copied, the Completing the Collection Phase screen appears.7Click Finish.To transfer data to the new computer:1On the Now go to your old computer screen on the new computer, click Next.2On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next.The wizard applies the collected files and settings to your new computer.3On the Finished screen, click Finished, and restart the new computer.Running the Files and Settings Transfer Wizard Without the Operating System MediaTo run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media. To create a wizard disk, use your new computer with Windows XP and perform the following steps:1Open the Files and Settings Transfer Wizard: click Start→ All Programs→ Accessories→ System Tools→ Files and Settings Transfer Wizard.2When the Files and Settings Transfer Wizard welcome screen appears, click Next.3On the Which computer is this? screen, click New Computer→ Next.4On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive→ Next.5Insert the removable media, such as a writable CD, and click OK.6When the disk creation completes and the Now go to your old computer message appears, do not click Next.7Go to the old computer.
20 Setting Up Your ComputerTo copy data from the old computer:1On the old computer, insert the wizard disk, and click Start→ Run.2In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK.3On the Files and Settings Transfer Wizard welcome screen, click Next.4On the Which computer is this? screen, click Old Computer→ Next.5On the Select a transfer method screen, click the transfer method you prefer.6On the What do you want to transfer? screen, select the items you want to transfer and click Next.After the information has been copied, the Completing the Collection Phase screen appears.7Click Finish.To transfer data to the new computer:1On the Now go to your old computer screen on the new computer, click Next.2On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen.The wizard reads the collected files and settings and applies them to your new computer.When all of the settings and files have been applied, the Finished screen appears.3Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?). NOTE: Access to the Dell™ Knowledge Base document may not be available in certain countries.
Setting Up Your Computer 21Microsoft Windows Vista®1Click the Windows Vista Start button , and then click Transfer files and settings→ Start Windows Easy Transfer.2In the User Account Control dialog box, click Continue.3Click Start a new transfer or Continue a transfer in progress.4Follow the instructions provided on the screen by the Windows Easy Transfer wizard.
22 Setting Up Your Computer
Specifications 23Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer. Processor Processor type Intel® Core™2 Duo processorL2 cache 6 MBFront-side bus frequency 1067 MHzStorageHard drive SATASecond hard drive in media bay (optional)System Information Chipset Intel 45 ExpressData bus width 64 bitDRAM bus width 64 bitProcessor address bus width 36 bitFlash EPROM SPI 32 MbitPCI bus (discrete graphics only) x16 PCIe
24 SpecificationsPC CardCardBus controller Ricoh R5C847PC Card connector one (supports one Type I or Type II card)Cards supported 3.3 V and 5 VPC Card connector size 80 pinsExpressCard NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC Cards.ExpressCard connector ExpressCard slot (supports both USB and PCIe based interfaces) Cards supported ExpressCard/54 and ExpressCard/34 form factorsSecure Digital (SD) Memory Card ReaderCards supported SD, SDIO, SD HC, Mini SD (with adapter)MMC, MMC+, Mini MMC (with adapter)Memory Memory module connector two DIMM slots Memory configurations 512 MB (1 DIMM)1 GB (1 DIMM or 2 DIMMs)2 GB (1 DIMM or 2 DIMMs)4 GB (1 DIMM or 2 DIMMs, Microsoft® Windows Vista® only)8 GB (2 DIMMS, Windows Vista only)Memory type DDR II 667 MHz and 800 MHz (if supported by chipset and/or processor combinations); non-ECC memory only
Specifications 25Minimum memory 512 MB (1 DIMM)Maximum memory 8 GB (Windows Vista only)NOTE: Dual-channel bandwidth operation requires both memory slots to be populated and match in size.NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files.Ports and Connectors Audio microphone connector, stereo headphones/speakers connectorIEEE 1394a 4-pin connectorI/O slots SD multi-card reader supports SD, SDIO, SD-HC, Mini-SD (with adapter) MMC, MMC+, Mini-MMC (with adapter)ExpressCard slot for one 54mm or 34mm card one CardBus/PCMCIA slotintegrated smart-card readerMini-Card support (internal expansion slots) one dedicated Half-Mini-Card slot for wireless local area network (WLAN)one dedicated Full-Mini-Card slot for wireless wide area network (WWAN, Mobile Broadband)one dedicated Full-Mini-Card slot for a wireless personal area network (WPAN, Bluetooth® wireless technology, or ultra wideband [UWB])WWAN or WPAN Full-Mini-Card slot can also be used for the Intel Flash CacheMedia bay supports E-Family and E-Module componentsModem RJ-11 portNetwork adapter RJ-45 portMemory (continued)
26 SpecificationsUSB, eSATA three USB 2.0 ports with up to 2 A shared power for external deviceone USB 2.0/eSATA port with up to 2 A shared power for external deviceVideo DisplayPort supports HDMI and DVI via dongleCommunications Modem: internal modem Network adapter 10/100/1000 Ethernet LAN on system boardWireless WLAN Mobile Broadband Bluetooth® wireless technology WI-MAX Ultra-Wide Band technologyMobile Broadband Full-Mini-CardGPS Mobile Broadband Mini-Card or GPS-only Mini-CardVideo NOTE: Your Dell™ computer has both integrated and discrete video options. Video type integrated and discrete on system board, hardware acceleratedData bus integrated video or PCI-E graphics x16Video controller Intel Extreme (integrated)nVIDIA Quadro NVS 160M (discrete)Video memory up to 256 MB (integrated)256-MB dedicated (discrete)Video output VGA, DisplayPortPorts and Connectors (continued)
Specifications 27External support VGADisplayPortDVI (DisplayPort adapter or through E-Port)HDMI (DisplayPort adapter)Audio Audio type two-channel high definition audio (Azalia)Audio codec IDT 92HD71BStereo conversion 24-bit (analog-to-digital and digital-to-analog)Interfaces:Internalinternal high definition audio (Azalia) codecExternalexternal microphone-in connector, stereo headphones/speakers connectorSpeakers two 1-W, 4-ohm speakersInternal speaker amplifier 1 W per channel, 4 ohmsInternal microphone single digital microphoneVolume controls volume control and mute buttonsDisplay Type (active-matrix TFT) WXGA, WXGA+, WUXGADimensions 391 mm (15.4 inches), wide aspect (16:10 ratio)Maximum resolutions:WXGA CCFL 1280 x 800 with 18-bit color (262 K)WXGA+ WLED 1440 x 900 with 18-bit color (262 K) WUXGA 2-CCFL1920 x 1200 with 18-bit color (262 K)Refresh rate 60 HzOperating angle 0° (closed) to 160° (except when docked)Video (continued)
28 SpecificationsViewing angles: HorizontalWXGA: 40/40°WXGA+: 55/55° WUXGA: 55/55°VerticalWXGA: 15/30°WXGA+: 45/45° WUXGA: 45/45°Pixel pitch: WXGA: 0.2373WXGA+: 0.2109 WUXGA: 0.1725Typical power consumption (panel with backlight):WXGA: 6.2 W (max.) with no inverter lossesWXGA+: 5.8 W (max.)WUXGA: 13.0 W (max.)Keyboard Number of keys 83 (U.S. and Canada); 84 (Europe); 87 (Japan)Layout QWERTY/AZERTY/Kanji Size full sized (19 mm key pitch) Touch Pad X/Y position resolution (graphics table mode)240 cpiSize:Width65.8-mm (2.59-inches) sensor-active areaHeight38.5-mm (1.52-inches) rectangleDisplay (continued)
Specifications 29Battery Ty p e s 4-cell "smart" lithium ion6-cell "smart" lithium ion9-cell "smart" lithium ion12-cell "smart" polymer sliceDimensions, 4-cell lithium-ion batteries:Depth206 mm (8.11 inches)Height19.8 mm (0.78 inch)Width47.0 mm (1.85 inches)Weight0.24 kg (0.53 lb)Dimensions, 6-cell lithium-ion batteries:Depth206 mm (8.11 inches)Height19.8 mm (0.78 inch)Width47.0 mm (1.85 inches)Weight0.33 kg (0.73 lb)Dimensions, 9-cell lithium-ion batteries:Depth208 mm (8.67 inches)Height22.3 mm (0.88 inch)Width68.98 mm (2.70 inches)Weight0.51 kg (1.12 lb)Dimensions, 12-cell polymer slice batteries:Depth14.48 mm (0.57 inch)Height217.24 mm (8.55 inches)Width322.17 mm (12.68 inches)Battery voltage 11.1 VDC
30 SpecificationsWatt hours:4-cell primary battery35Whr, 2.6 Ahr6-cell primary battery56Whr, 2.6 Ahr9-cell high capacity battery85Whr, 2.6 Ahr (battery bay)(optional)NOTE: Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions.Charge time (approximate):Computer off1 hour or less to 80% capacityLife span (approximate) up to 500 cyclesTemperature range:Operating 0° to 40°C (32° to 104°F)Storage –10° to 65°C (14° to 149°F)Coin-cell battery CR-2032AC Adapter Ty p e s 65-W travel adapter90-W AC adapter130-W Dell adapter PA-4EInput voltage 100–240 VACFrequency 50–60 HzOutput voltage 19.5 VDC65-W travel adapterInput currentOutput current1.5 A3.34 A90W AC adapterInput currentOutput current1.5 A4.62 ABattery (continued)
Specifications 31130W Dell adapter PA-4EInput currentOutput current2.5 A6.7 ADimensions Height70.22 mm (2.76 inches)Width146.64 mm (5.77 inches)Depth16.3 mm (0.64 inch)Temperature range:Operating0° to 35°C (32° to 95°F)Storage–40° to 65°C (–40° to 149°F)Physical Height 27 mm (1.06 inches) front 33.3 mm (1.31 inches) backWidth 358 mm (14.1 inches)Depth 244 mm (9.61 inches)Weight 2.57 kg (5.69 lb) with 6-cell battery and optical drive2.46 kg (5.41 lb) with 6-cell battery and without optical driveEnvironmental Temperature range:Operating0° to 35°C (32° to 95°F)Storage–40° to 65°C (–40° to 149°F)Relative humidity (maximum):Operating10% to 90% (noncondensing)Storage5% to 95% (noncondensing)AC Adapter (continued)
32 SpecificationsMaximum vibration (using a random vibration spectrum that simulates user environment):Operating0.66 GRMSStorage1.3 GRMSMaximum shock (Measured with hard drive in operating status and a 2 ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2 ms halfsine pulse for storage):Operating143 GStorage163 GAltitude (maximum):Operating–15.2 to 3048 m (–50 to 10,000 ft)Storage–15.2 to 3048 m (–50 to 10,000 ft)Environmental (continued)
Troubleshooting 33Troubleshooting CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.ToolsPower LightsThe two-color power-button lights located on the front and the back left corner of the computer illuminate and blink or remain solid to indicate different states. If the power button lights are:Power light behavior IndicationOff The computer is either turned off or is not receiving power.Steady blue and the computer is not respondingThe display is connected and probably not powered on.Blinking blue The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. If the power lights are blinking amber, Blinking amber The computer is receiving electrical power, a device such as a memory module or graphics card might be malfunctioning or incorrectly installed.Steady amber There may be a power problem or an internal device malfunction.
34 TroubleshootingBeep CodesYour computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code consists of repetitive three short beeps. This beep code tells you that the computer encountered a possible motherboard failure.If your computer beeps during start-up:1Write down the beep code. 2Run the Dell™ Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 42).Code (repetitive short beeps)Description Suggested Remedy1BIOS checksum failure. Possible motherboard failure.Contact Dell.2No memory modules are detected1If you have two or more memory modules installed, remove the modules, reinstall one module (see your Service Manual at support.dell.com), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.2If available, install good memory of the same type into your computer see your Service Manual at support.dell.com).3If the problem persists, contact Dell.3Possible system board failureContact Dell.
Troubleshooting 35Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.AUXILIARY DEVICE FAILURE — The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. See your Service Manual at support.dell.com for more information. If the problem persists, contact Dell (see "Contacting Dell" on page 65).BAD COMMAND OR FILE NAME — Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.CACHE DISABLED DUE TO FAILURE — The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 65).4RAM Read/Write failure1Ensure that no special memory module/memory connector placement requirements exist (see your Service Manual at support.dell.com).2Verify that the memory modules that you are installing are compatible with your computer (see your Service Manual at support.dell.com).3If the problem persists, contact Dell.5Real-time clock failure. Possible battery failure or motherboard failure.1Replace the battery (see your Service Manual at support.dell.com).2If the problem persists, contact Dell.6Video BIOS Test FailureContact Dell.7CPU-cache test failureContact Dell.Code (repetitive short beeps)Description Suggested Remedy
36 TroubleshootingCD DRIVE CONTROLLER FAILURE — The CD drive does not respond to commands from the computer.DATA ERROR — The hard drive cannot read the data.DECREASING AVAILABLE MEMORY — One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. DISK C: FAILED INITIALIZATION — The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). DRIVE NOT READY — The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information. ERROR READING PCMCIA CARD — The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information. EXTENDED MEMORY SIZE HAS CHANGED — The amount of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting Dell" on page 65). THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk.A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.GATE A20 FAILURE — A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. GENERAL FAILURE — The operating system is unable to carry out the command. The message is usually followed by specific information—for example, Printer out of paper. Take the appropriate action.HARD-DISK DRIVE CONFIGURATION ERROR — The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
Troubleshooting 37HARD-DISK DRIVE CONTROLLER FAILURE 0 — The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see the Service Manual), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).HARD-DISK DRIVE FAILURE — The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). HARD-DISK DRIVE READ FAILURE — The hard drive may be defective. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).INSERT BOOTABLE MEDIA — The operating system is trying to boot to nonbootable media, such as a floppy disk or CD. Insert bootable media.INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM — The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program. See your Service Manual at support.dell.com for more information. KEYBOARD CLOCK LINE FAILURE — For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42).KEYBOARD CONTROLLER FAILURE — For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42).KEYBOARD DATA LINE FAILURE — For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
38 TroubleshootingKEYBOARD STUCK KEY FAILURE — For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 42).LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT — Dell™ MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played (see "Dell Diagnostics" on page 42).MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. MEMORY ALLOCATION ERROR — The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation.MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. NO BOOT DEVICE AVAILABLE — The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device.
Troubleshooting 39NO BOOT SECTOR ON HARD DRIVE — The operating system may be corrupted. Contact Dell (see "Contacting Dell" on page 65).NO TIMER TICK INTERRUPT — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN — You have too many programs open. Close all windows and open the program that you want to use.OPERATING SYSTEM NOT FOUND — Reinstall the hard drive (see your Service Manual at support.dell.com). If the problem persists, contact Dell (see "Contacting Dell" on page 65). OPTIONAL ROM BAD CHECKSUM — The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 65).A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. Remove and then reinstall the program.Windows XP:1Click Start→ Control Panel→ Add or Remove Programs→ Programs and Features.2Select the program you want to remove.3Click Uninstall.4See the program documentation for installation instructions.Windows Vista:1Click the Windows Vista Start button → Control Panel→ Programs→ Programs and Features.2Select the program you want to remove.3Click Uninstall.4See the program documentation for installation instructions.SECTOR NOT FOUND — The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click Start→ Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive.
40 TroubleshootingSEEK ERROR — The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).TIME-OF-DAY CLOCK LOST POWER — System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 65).TIME-OF-DAY CLOCK STOPPED — The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 65).TIME-OF-DAY NOT SET-PLEASE RUN THE SYS TEM SETUP PROGRAM — The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See your Service Manual at support.dell.com for more information. TIMER CHIP COUNTER 2 FAILED — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).UNEXPECTED INTERRUPT IN PROTECTED MODE — The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42).X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — Insert a disk into the drive and try again.WARNING: BATTERY IS CRITICALLY LOW — The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet; otherwise, activate hibernate mode or shut down the computer.System Messages NOTE: If the message you received is not listed in the table, see the documentation for either the operating system or the program that was running when the message appeared.
Troubleshooting 41ALERT! PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS CHECKPOINT AND CONTACT DELL TECHNICAL SUPPORT — The computer failed to complete the start routine three consecutive times for the same error (see "Contacting Dell" on page 65 for assistance).CMOS CHECKSUM ERROR — Possible motherboard failure or RTC battery low. Replace battery. See your Service Manual at support.dell.com or see "Contacting Dell" on page 65 for assistance.CPU FAN FAILURE — Processor fan failure. Replace processor fan. See your Service Manual at support.dell.com.HARD-DISK DRIVE FAILURE — Possible hard drive failure during hard drive POST. Check cables, swap hard disks, or see "Contacting Dell" on page 65 for assistance.HARD-DISK DRIVE READ FAILURE — Possible hard drive failure during hard-drive start test (see "Contacting Dell" on page 65 for assistance).KEYBOARD FAILURE — Keyboard failure or keyboard cable loose.NO BOOT DEVICE AVAILABLE — No bootable partition on hard drive, or the hard drive cable is loose, or no bootable device exists. • If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device.• Enter system setup and ensure that the boot sequence information is correct see your Service Manual at support.dell.com).NO TIMER TICK INTERRUPT — A chip on the system board might be malfunctioning or motherboard failure (see "Contacting Dell" on page 65 for assistance).USB OVER CURRENT ERROR — Disconnect the USB device. Use external power source for the USB device.NOTICE - HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. A PARAMETER OUT OF RANGE MAY OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM — S.M.A.R.T error, possible hard drive failure. This feature can be enabled or disabled in BIOS setup.
42 TroubleshootingTroubleshooting Software and Hardware ProblemsIf a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.To start the Hardware Troubleshooter:Windows XP:1Click Start→ Help and Support.2Ty p e hardware troubleshooter in the search field and press <Enter> to start the search.3In the Fix a Problem section, click Hardware Troubleshooter.In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps.Windows Vista:1Click the Windows Vista Start button , and click Help and Support.2Ty p e hardware troubleshooter in the search field and press <Enter> to start the search.3In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.When to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 46) and run the Dell Diagnostics before you contact Dell for technical assistance.It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell computers. NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer.
Troubleshooting 43See your Service Manual at support.dell.com to review your computer’s configuration information, and ensure that the device that you want to test displays in the system setup program and is active.Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 65.1Ensure that the computer is connected to an electrical outlet that is known to be working properly.2Turn on (or restart) your computer.3When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.4Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.Starting the Dell Diagnostics From the Drivers and Utilities Media1Insert the Drivers and Utilities media.2Shut down and restart the computer.When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program.3When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>.
44 Troubleshooting4Select the Boot from CD-ROM option from the menu that appears and press <Enter>.5Ty p e 1 to start the CD menu and press <Enter> to proceed.6Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer.7When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen.Troubleshooting TipsFollow these tips when troubleshooting your computer:• If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com).• If a device does not work, ensure that the device is properly connected.• If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s).• If an error message occurs in a program, see the program documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer.IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.• Reseat the power cable in the power connector on the back of the computer and the electrical outlet.• Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.
Troubleshooting 45• Ensure that any power strips being used are plugged into an electrical outlet and are turned on.• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.• Ensure that the main power cable and front panel cable are securely connected to the system board (see your Service Manual at support.dell.com).IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING — • Ensure that the display is connected and powered on.• If the display is connected and powered on, see "Beep Codes" on page 34.IF THE POWER LIGHT IS BLINKING BLUE — The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.IF THE POWER LIGHT IS BLINKING AMBER — The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed.• Remove and then reinstall all memory modules (see your Service Manual at support.dell.com).• Remove and then reinstall any expansion cards, including graphics cards (see your Service Manual at support.dell.com).IF THE POWER LIGHT IS STEADY AMBER — There is a power problem, a device may be malfunctioning or incorrectly installed.• Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual at support.dell.com).• Ensure that the main power cable and the front panel cable are securely connected to the system board connector (see your Service Manual at support.dell.com).ELIMINATE INTERFERENCE — Some possible causes of interference are:• Power, keyboard, and mouse extension cables• Too many devices connected to the same power strip• Multiple power strips connected to the same electrical outlet
46 TroubleshootingMemory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer.IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — • Save and close any open files and exit any open programs you are not using to see if that resolves the problem.• See the software documentation for minimum memory requirements. If necessary, install additional memory (see your Service Manual at support.dell.com).• Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory.• Run the Dell Diagnostics (see "Dell Diagnostics" on page 42).IF YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory.• Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com).• Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 24.• Run the Dell Diagnostics (see "Dell Diagnostics" on page 42).Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer.The computer does not start upENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET
Troubleshooting 47The computer stops responding NOTICE: You may lose data if you are unable to perform an operating system shutdown.TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.A program stops respondingEND THE PROGRAM — 1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.2Click the Applications tab.3Click to select the program that is no longer responding, and click End Task.A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.A program is designed for an earlier Microsoft® Windows® operating systemRUN THE PROGRAM COMPATIBILITY WIZARD — Windows XP:The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.1Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.2Follow the instructions on the screen.Windows Vista:The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.1Click Start → Control Panel→ Programs→ Use an older program with this version of Windows.
48 Troubleshooting2In the Welcome screen, click Next.3Follow the instructions on the screen.A solid blue screen appearsTURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. Other software problemsCHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensure that the program is compatible with the operating system installed on your computer.• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.BACK UP YOUR FILES IMMEDIATELY• Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs• Save and close any open files or programs and shut down your computer through the Start menuDell Technical Update ServiceThe Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.
Troubleshooting 49Dell Support UtilityThe Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.Accessing the Dell Support UtilityAccess the Dell Support Utility from the icon on the taskbar or from the Start menu.If the Dell Support icon does not appear in your taskbar:1Click Start→ All Programs→ Dell Support→ Dell Support Settings.2Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment.The icon in the taskbar functions differently when you click, double-click, or right-click the icon.Clicking the Dell Support IconClick or right-click the icon to perform the following tasks:• Check your computing environment. • View the Dell Support Utility settings.• Access the help file for the Dell Support Utility.• View frequently asked questions.• Learn more about the Dell Support Utility.• Turn off the Dell Support Utility.Double-Clicking the Dell Support IconDouble-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings.For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen.
50 Troubleshooting
Reinstalling Software 51Reinstalling SoftwareDriversIdentifying DriversIf you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.Windows XP:1Click Start→ Control Panel.2Under Pick a Category, click Performance and Maintenance, and click System.3In the System Properties window, click the Hardware tab, and click Device Manager. Windows Vista:1Click the Windows Vista Start button , and right-click Computer.2Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue.Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 52).
52 Reinstalling SoftwareReinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.Returning to a Previous Device Driver VersionWindows XP:1Click Start→ My Computer→ Properties→ Hardware→ Device Manager.2Right-click the device for which the new driver was installed and click Properties.3Click the Drivers tab→ Roll Back Driver.Windows Vista:1Click the Windows Vista Start button , and right-click Computer.2Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.3Right-click the device for which the new driver was installed and click Properties.4Click the Drivers tab→ Roll Back Driver.If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring Your Operating System" on page 54) to return your computer to the operating state that existed before you installed the new driver.Using the Drivers and Utilities MediaIf using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 54) does not resolve the problem, reinstall the driver from your Drivers and Utilities media.1With the Windows desktop displayed, insert your Drivers and Utilities media. If this is your first time to use the Drivers and Utilities media, go to step 2. If not, go to step 5.
Reinstalling Software 532When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file.3When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer.4When you see the Windows desktop, reinsert the Drivers and Utilities media.5At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device.A message stating that the Resource media is detecting hardware in your computer appears.The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window.6Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system.Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section:1Click the Windows Vista Start button , and right-click Computer.2Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.
54 Reinstalling Software3Double-click the type of device for which you are installing the driver (for example, Audio or Video).4Double-click the name of the device for which you are installing the driver.5Click the Driver tab→ Update Driver→ Browse my computer for driver software.6Click Browse and browse to the location to which you previously copied the driver files.7When the name of the appropriate driver appears, click the name of the driver→ OK→ Next.8Click Finish and restart your computer.Restoring Your Operating SystemYou can restore your operating system in the following ways:• Microsoft® Windows® System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.•Dell™ Factory Image Restore (Microsoft Windows Vista® only) returns your hard drive to the operating state it was in when you purchased the computer. Both permanently delete all data on the hard drive and remove any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. • If you received Operating System media with your computer, you can use it to restore your operating system. However, using the Operating System media also deletes all data on the hard drive. Use the media only if System Restore did not resolve your operating system problem.Using Microsoft® Windows® System RestoreThe Windows operating systems provide a System Restore option that allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible.
Reinstalling Software 55 NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view.Starting System RestoreWindows XP: NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.1Click Start→ All Programs→ Accessories→ System Tools→ System Restore.2Click either Restore my computer to an earlier time or Create a restore point.3Click Next and follow the remaining on-screen prompts.Windows Vista:1Click Start .2In the Start Search box, type System Restore and press <Enter>. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.3Click Next and follow the remaining prompts on the screen.In the event that System Restore did not resolve the issue, you may undo the last system restore. (See "Undoing the Last System Restore" on page 55.)Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.Windows XP:1Click Start→ All Programs→ Accessories→ System Tools→ System Restore.2Click Undo my last restoration and click Next.
56 Reinstalling SoftwareWindows Vista:1Click Start .2In the Start Search box, type System Restore and press <Enter>.3Click Undo my last restoration and click Next.Enabling System Restore NOTE: Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below apply only to Windows XP.If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:1Click Start→ Control Panel→ Performance and Maintenance→ System.2Click the System Restore tab and ensure that Turn off System Restore is unchecked.Using Dell Factory Image Restore NOTICE: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use or Dell Factory Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers.Use Dell Factory Image Restore (Microsoft Windows Vista only) as the last method to restore your operating system. These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Dell Factory Image Restore.Starting Dell Factory Image Restore1Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options window.2Select Repair Your Computer.
Reinstalling Software 573In the System Recovery Options window, select a keyboard layout and click Next.4To access the recovery options, log on as a local user. To access the command prompt, type administrator in the user name field, then click OK.5Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore.The Dell Factory Image Restore welcome screen appears.6On the Dell Factory Restore Image welcome screen, click Next.The Confirm Data Deletion screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.7Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next.The restore process begins and may take 5 or more minutes to complete. 8Click Finish to restart the computer.Using the Operating System MediaBefore you BeginIf you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See "Returning to a Previous Device Driver Version" on page 52. If Device Driver Rollback does not resolve the problem, then use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver. See "Using Microsoft® Windows® System Restore" on page 54. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.
58 Reinstalling SoftwareTo reinstall Windows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media. NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer.Reinstalling WindowsThe reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.1Save and close any open files and exit any open programs.2Insert the Operating System disc.3If the Install Windows message appears, click Exit.4Restart the computer.When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.5When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>.6Press any key to Boot from CD-ROM, and follow the instructions on the screen to complete the installation.
Getting Help 59Getting HelpObtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:1See "Troubleshooting Tips" on page 44 for information and procedures that pertain to the problem your computer is experiencing.2See "Dell Diagnostics" on page 42 for procedures on how to run Dell Diagnostics.3Fill out the "Diagnostics Checklist" on page 64.4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 60 for a more extensive list of Dell Support online.5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 65. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries.When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 60.
60 Getting Help NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.Technical Support and Customer ServiceDell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.To contact Dell's support service, see "Before You Call" on page 62, and then see the contact information for your region or go to support.dell.com.DellConnect™DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.Online ServicesYou can learn about Dell products and services on the following websites:www.dell.comwww.dell.com/ap (Asian/Pacific countries only)www.dell.com/jp (Japan only)www.euro.dell.com (Europe only)www.dell.com/la (Latin American and Caribbean countries)www.dell.ca (Canada only)You can access Dell Support through the following websites and e-mail addresses:• Dell Support websitessupport.dell.comsupport.jp.dell.com (Japan only)support.euro.dell.com (Europe only)
Getting Help 61• Dell Support e-mail addressesmobile_support@us.dell.comsupport@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only)apsupport@dell.com (Asian/Pacific countries only)• Dell Marketing and Sales e-mail addressesapmarketing@dell.com (Asian/Pacific countries only)sales_canada@dell.com (Canada only)• Anonymous file transfer protocol (FTP)ftp.dell.comLog in as user: anonymous, and use your e-mail address as your password.AutoTech ServiceDell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 65.Automated Order-Status ServiceTo check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 65.Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 65.
62 Getting HelpProduct InformationIf you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 65.Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.For the telephone number to call for your region, see "Contacting Dell" on page 65. Include a copy of the invoice and a letter describing the reason for the return.2Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 64), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 65).3Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.4Pack the equipment to be returned in the original (or equivalent) packing materials.You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).
Getting Help 63Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 64). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in the documentation that shipped with your computer.
64 Getting HelpDiagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back or bottom of the computer):Express Service Code:Return Material Authorization Number (if provided by Dell support technician):Operating system and version:Devices:Expansion cards:Are you connected to a network? Yes NoNetwork, version, and network adapter:Programs and versions:See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.Error message, beep code, or diagnostic code:Description of problem and troubleshooting procedures you performed:
Getting Help 65Contacting DellFor customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:1Visit support.dell.com, and verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 2Click Contact Us on the left side of the page, and select the appropriate service or support link based on your need.3Choose the method of contacting Dell that is convenient for you.
66 Getting Help
Finding Information 67Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer.Document/Media/Label ContentsService Tag/Express Service Code The Service Tag/Express Service Code is located on your computer.• Use the Service Tag to identify your computer when you use support.dell.com or contact support.• Enter the Express Service Code to direct your call when contacting supportNOTE: Your Service Tag/Express Service Code is located on your computer.Drivers and Utilities MediaThe Drivers and Utilities media is a CD or DVD that may have shipped with your computer.• A diagnostic program for your computer• Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com.• Notebook System Software (NSS)• Readme filesNOTE: Readme files may be included on your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users.Operating System MediaThe Operating System media is a CD or DVD that may have shipped with your computer.Reinstall your operating system
68 Finding InformationSafety, Regulatory, Warranty, and Support DocumentationThis type of information may have shipped with your computer or is available online.• Warranty information• Terms and Conditions (U.S. only)• Safety instructions• Regulatory information• Ergonomics information• End User License AgreementService ManualThe Service Manual for your computer can be found at support.dell.com.• How to remove and replace parts• How to configure system settings• How to troubleshoot and solve problemsDell Technology GuideThe Dell Technology Guide is available on your hard drive and at support.dell.com.• About your operating system• Using and maintaining devices• Understanding technologies such as RAID, Internet, Bluetooth® wireless technology, e-mail, networking, and more.Microsoft® Windows® License LabelYour Microsoft Windows License is located on your computer.• Provides your operating system product key.Document/Media/Label Contents
Index 69IndexBback view, 9beep codes, 34Ccomputerspecifications, 23connectingAC adapter, 13IEEE 1394 devices, 14Internet, 16network, 15network cable, 14USB devices, 14contacting Dell, 59, 65DDellcontacting, 59, 65Factory Image Restore, 56software updates, 49Support Utility, 49Dell (continued)technical support and customer service, 60Technical Update Service, 48Dell Diagnostics, 42starting from the Drivers and Utilities media, 43starting from your hard drive, 43Dell Factory Image Restore, 56Dell Technology Guide, 68DellConnect, 60diagnosticsbeep codes, 34Dell, 42power lights, 33documentation, 67Dell Technology Guide, 68Service Manual, 68drivers, 51Drivers and Utilities media, 67identifying, 51reinstalling, 52returning to a previous version, 52Drivers and Utilities media, 52, 67Dell Diagnostics, 42
70 IndexEergonomics information, 68error messagesbeep codes, 34power lights, 33Express Service Code, 67FFactory Image Restore, 56Files and Settings Transfer Wizard, 17finding information, 67front view, 7IInternetconnecting, 16setting up, 16Wi-Fi Catcher network locator, 11wireless switch, 11MmediaDrivers and Utilities, 67operating system, 67memorytroubleshooting, 46Nnetworksconnecting, 15overview, 15Wi-Fi Catcher network locator, 11wireless switch, 11Notebook System Software, 67Ooperating systemDell Factory Image Restore, 56media, 57, 67product key, 68reinstalling, 67System Restore, 54Pphone numbers, 65powerpower light conditions, 44troubleshooting, 44problemsrestore to previous state, 54Rreinstallingdrivers and utilities, 52software, 51
Index 71SS.M.A.R.T, 41Service Manual, 68Service Tag, 67setupcomputer, 13Internet, 16quick setup, 13softwareproblems, 47reinstalling, 51troubleshooting, 47-48updates, 48specifications, 23support, 59contacting Dell, 65DellConnect, 60online services, 60regional, 60technical support and customer service, 60System Restore, 54enabling, 56Ttransferring information to a new computer, 17troubleshooting, 33, 68blue screen, 48computer not responding, 46Dell Diagnostics, 42troubleshooting (continued)error messages, 35memory, 46power, 44power light conditions, 44power lights, 33program crashes, 46programs and Windows compatibility, 47restore to previous state, 54software, 46-48tips, 44Uupdatessoftware and hardware, 48Vviewback, 9front, 7WWindows License label, 68Windows VistaDell Factory Image Restore, 56Device Driver Rollback, 52Program Compatibility wizard, 47reinstalling, 67
72 IndexWindows Vista (continued)returning to a previous device driver version, 52System Restore, 54Windows XPDevice Driver Rollback, 52Files and Settings Transfer Wizard, 17reinstalling, 67returning to a previous device driver version, 52setting up Internet connection, 16System Restore, 54wizardsFiles and Settings Transfer Wizard, 17Program Compatibility wizard, 47
FCC Radiation Exposure Statement WARNING: The radiated output power of the Dell Mobile Broadband device is far below the FCC radio frequency exposure limits. Nevertheless, the Dell Mobile Broadband device should be used in such a manner that the potential for human contact during normal operation is minimized. This device has been evaluated for and shown compliant with the FCC RF exposure limits under portable exposure conditions (antennas are within 20 cm of a person's body) when installed in certain specific OEM configurations. This device has also been evaluated and shown compliant with the FCC RF Exposure limits under mobile exposure conditions (antennas are greater than 20cm from a person’s body). Details of the authorized configurations can be found at https://fjallfoss.fcc.gov/oetcf/eas/reports/GenericSearch.cfm by entering the FCC ID number on the device. Interference Statement This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device may not cause harmful interference. 2) This device must accept any interference received, including interference that may cause undesired operation. Notice: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: • Reorient the receiving antenna. • Relocate the system with respect to the receiver. • Move the system away from the receiver. • Plug the system into a different outlet so that the system and the receiver are on different branch circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions. NOTE: This Dell Mobile Broadband device must be installed and used in strict accordance with the manufacturer's instructions as described in the user documentation that comes with the product. Any other installation or use will violate FCC Part 15 regulations. Modifications not expressly approved by Dell could void your authority to operate the equipment.

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