Dell B3460dn User's Guide User Manual To The D053729c 4a06 4b1a 8821 8d2a9da5df16
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Dell B3460dn Laser Printer User's Guide June 2012 www.dell.com | support.dell.com Trademarks Information in this document is subject to change without notice. © 2012 Dell, Inc. All rights reserved. Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Contents 2 Contents Safety information.......................................................................................6 Learning about the printer...........................................................................8 Finding information about the printer......................................................................................................8 Selecting a location for the printer............................................................................................................9 Printer configurations.............................................................................................................................10 Using the printer control panel...............................................................................................................11 Understanding the colors of the indicator and Sleep button lights........................................................12 Additional printer setup.............................................................................13 Installing internal options........................................................................................................................13 Installing hardware options.....................................................................................................................17 Attaching cables......................................................................................................................................19 Setting up the printer software...............................................................................................................20 Networking..............................................................................................................................................22 Connecting the printer to a wireless network using the Embedded Web Server...................................25 Verifying printer setup............................................................................................................................26 Loading paper and specialty media............................................................27 Setting the paper size and type...............................................................................................................27 Configuring Universal paper settings......................................................................................................27 Using the standard bin and paper stop...................................................................................................27 Loading trays...........................................................................................................................................28 Loading the multipurpose feeder............................................................................................................32 Linking and unlinking trays......................................................................................................................35 Linking and unlinking trays ...............................................................................................................................35 Creating a custom name for a paper type ........................................................................................................35 Assigning a custom paper type name ...............................................................................................................36 Assigning a custom paper type .........................................................................................................................37 Paper and specialty media guide................................................................38 Paper guidelines......................................................................................................................................38 Using specialty media..............................................................................................................................40 Supported paper sizes, types, and weights.............................................................................................43 Contents 3 Printing......................................................................................................46 Printing a document................................................................................................................................46 Printing a document .........................................................................................................................................46 Adjusting toner darkness ..................................................................................................................................46 Printing from a mobile device.................................................................................................................47 Printing from a flash drive.......................................................................................................................47 Printing from a flash drive ................................................................................................................................47 Supported flash drives and file types................................................................................................................49 Printing confidential and other held jobs................................................................................................49 Printing confidential and other held jobs .........................................................................................................49 Printing information pages......................................................................................................................50 Printing a font sample list .................................................................................................................................50 Printing a directory list......................................................................................................................................50 Canceling a print job................................................................................................................................50 Canceling a print job from the printer control panel........................................................................................50 Canceling a print job from the computer .........................................................................................................51 Understanding the printer menus..............................................................52 Menus list................................................................................................................................................52 Paper menu.............................................................................................................................................53 Reports menu..........................................................................................................................................61 Network/Ports menu...............................................................................................................................62 Security menu.........................................................................................................................................70 Settings menu..........................................................................................................................................72 Help menu...............................................................................................................................................85 Saving money and the environment...........................................................87 Saving paper and toner...........................................................................................................................87 Saving energy..........................................................................................................................................87 Recycling..................................................................................................................................................90 Securing the printer...................................................................................91 Using the security lock feature................................................................................................................91 Statement of Volatility............................................................................................................................91 Erasing volatile memory..........................................................................................................................92 Erasing non‑volatile memory..................................................................................................................92 Finding printer security information.......................................................................................................92 Contents 4 Maintaining the printer..............................................................................93 Cleaning the printer................................................................................................................................93 Checking the status of parts and supplies...............................................................................................93 Estimated number of remaining pages...................................................................................................94 Ordering supplies....................................................................................................................................94 Storing supplies.......................................................................................................................................95 Replacing supplies...................................................................................................................................95 Moving the printer..................................................................................................................................99 Managing the printer...............................................................................101 Managing printer messages..................................................................................................................101 Accessing Status Monitor Center..........................................................................................................101 Checking the virtual display...................................................................................................................101 Viewing reports.....................................................................................................................................102 Configuring supply notifications from the Embedded Web Server.......................................................102 Modifying confidential print settings....................................................................................................103 Copying printer settings to other printers.............................................................................................103 Restoring factory default settings.........................................................................................................104 Clearing jams............................................................................................105 Avoiding jams........................................................................................................................................105 Understanding jam messages and locations.........................................................................................106 [x]‑page jam, open front door. [20y.xx]................................................................................................108 [x]‑page jam, open rear door. [20y.xx]..................................................................................................111 [x]‑page jam, clear standard bin. [20y.xx].............................................................................................112 [x]‑page jam, remove tray 1 to clear duplex. [23y.xx]...........................................................................113 [x]‑page jam, open tray [x]. [24y.xx].....................................................................................................114 [x]‑page jam, clear manual feeder. [25y.xx]..........................................................................................115 Troubleshooting.......................................................................................117 Understanding the printer messages....................................................................................................117 Solving printer problems.......................................................................................................................127 Solving print problems..........................................................................................................................133 Embedded Web Server does not open.................................................................................................156 Contacting technical support................................................................................................................158 Contents 5 Appendix..................................................................................................159 Index........................................................................................................161 Safety information 6 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet. • Disconnect all cords and cables from the printer before moving it. • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. • Before setting up the printer, make sure there is adequate clearance around it. Use only the power cord provided with this product or the manufacturer's authorized replacement. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts. CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it. Refer service or repairs, other than those described in the user documentation, to a service representative. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. Safety information CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. SAVE THESE INSTRUCTIONS. 7 Learning about the printer 8 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer. • Connecting the printer • Installing the printer software Additional setup and instructions for using the printer: • • • • • • • • Selecting and storing paper and specialty media Loading paper Configuring printer settings User's Guide and Quick Reference Guide—The guides are available on the Software and Documentation CD. For updates, visit our Web site at http://support.dell.com. Viewing and printing documents and photos Setting up and using the printer software Configuring the printer on a network Caring for and maintaining the printer Troubleshooting and solving problems Instructions for: • Connecting the printer to an Ethernet network • Troubleshooting printer connection problems Help using the printer software Networking Guide—Open the Software and Documentation CD, and then look for Printer and Software Documentation under the Pubs folder. From the list of publications, click the Networking Guide link. Windows or Mac Help—Open a printer software program or application, and then click Help. Click ? to view context‑sensitive information. Notes: • Help is automatically installed with the printer software. • The printer software is located in the printer program folder or on the desktop, depending on your operating system. The latest supplemental information, updates, and technical support: • • • • • • • • Documentation Driver downloads Product upgrades Service call and repair information Order status Live chat support E‑mail support Voice support Dell Support Web site—http://support.dell.com Support telephone numbers and hours of operation for your country or region can be found on the Support Web site. Have the following information ready when you contact support so that they may serve you faster: • service tag • express service Code Note: The service tag and express service code appear on labels located on your printer. Learning about the printer 9 What are you looking for? Find it here • Software and Drivers—Certified drivers for my printer and Software and Documentation CD installers for Dell printer software • Readme files—Last‑minute technical changes, or advanced technical reference materials for experienced users or technicians • Supplies and accessories for my printer • Replacement cartridges Dell Printer Supplies Web site–http://dell.com/supplies • Safety information for preparing to operate my printer • Regulatory information • Warranty information Product Information Guide You can purchase printer supplies online, by telephone, or in select retail stores. Note: The Product Information Guide may not be available in your country or region. Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any hardware options, then leave enough room for them also. It is important to: • Set up the printer near a properly grounded and easily accessible electrical outlet. • Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard. • Provide a flat, sturdy, and stable surface. • Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airflow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes. • Observe the recommended temperatures and avoid fluctuations. Ambient temperature 16 to 32°C (60 to 90°F) Storage temperature ‑20 to 40°C (‑4 to 104°F) • Allow the following recommended amount of space around the printer for proper ventilation: Learning about the printer 1 Right side 30 cm (12 in.) 2 Front 51 cm (20 in.) 3 Left side 20 cm (8 in.) 4 Rear 20 cm (8 in.) 5 Top 30 cm (12 in.) 10 Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. You can configure your printer by adding up to two optional 550‑sheet trays. For instructions on installing the optional trays, see “Installing optional trays” on page 17. 1 Printer control panel 2 Paper stop Learning about the printer 11 3 Standard bin 4 Front door release button 5 Controller board access door 6 100‑sheet multipurpose feeder 7 Standard 550‑sheet tray 8 Optional 550‑sheet trays Using the printer control panel 1 13 1 2 3 4 12 5 11 6 10 Use the To Display View the printer status and messages. 7 9 8 Set up and operate the printer. 2 Left arrow button Scroll to the left. 3 Select button Select menu options. Save settings. 4 Up arrow button Scroll up. 5 Right arrow button Scroll to the right. 6 Keypad Enter numbers, letters, or symbols. 7 Sleep button Enable Sleep mode or Hibernate mode. The following actions wake the printer from Sleep mode: • • • • • 8 USB port Pressing any hard button Opening a tray or the front door Sending a print job from the computer Performing a power‑on reset using the main power switch Attaching a device in the USB port Connect a flash drive to the printer. Notes: • Only the front USB port supports flash drives. • This feature is available only in select printer models. Learning about the printer Use the 12 To 9 Stop or cancel button Stop all printer activities. 10 Back button Return to the previous screen. 11 Down arrow button Scroll down. 12 Home button Go to the home screen. 13 Indicator light Check the status of the printer. Understanding the colors of the indicator and Sleep button lights The colors of the indicator and Sleep button lights on the printer control panel signify a certain printer status or condition. Indicator light color and its corresponding printer status Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light color and its corresponding printer status Sleep button light Printer status Off The printer is idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is waking from or entering Hibernate mode. Blinking amber for 0.1 second, then goes completely off for 1.9 seconds in pulsing pattern The printer is in Hibernate mode. Additional printer setup Additional printer setup Installing internal options Notes: • A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network. Available internal options Memory cards • DDR3 DIMM • Flash memory – Fonts – Firmware • Forms Barcode • Prescribe • IPDS • Printcryption Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Open the controller board access door. 13 Additional printer setup 14 2 Use the following illustration to locate the appropriate connector. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 2 1 Memory card connector 2 Option card connector Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. An optional memory card can be purchased separately and attached to the controller board. 1 Access the controller board. For more information, see “Accessing the controller board” on page 13. 2 Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may cause damage. Additional printer setup 15 3 Align the notch (1) on the memory card with the ridge (2) on the connector. 1 2 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. 1 2 5 Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 21. Additional printer setup 16 Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. For more information, see “Accessing the controller board” on page 13. 2 Unpack the optional card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. 3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. 2 1 Additional printer setup 17 4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 21. Installing hardware options Installing optional trays CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. Additional printer setup 18 1 Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet. 1 2 2 Unpack the tray, and then remove all packing materials. 3 Pull the tray completely out of the base. 4 Remove any packing material from inside the tray. 5 Insert the tray into the base. 6 Place the tray near the printer. 7 Align the printer with the tray, and then lower the printer into place. Note: Optional trays lock together when stacked. 2 Additional printer setup 19 8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. 1 2 2 Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 21. To uninstall the optional trays, slide the latch on the right side of the printer toward the front of the printer until it clicks into place, and then remove stacked trays one at a time from the top to the bottom. Attaching cables Connect the printer to the computer using a USB or parallel cable, or to the network using an Ethernet cable. Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate parallel cable with the parallel port Additional printer setup 20 • The appropriate Ethernet cable with the Ethernet port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur. 1 2 3 4 5 6 7 Use the To 1 USB port Attach an optional wireless network adapter. 2 USB printer port Connect the printer to a computer. 3 Ethernet port Connect the printer to an Ethernet network. 4 Parallel port Connect the printer to a computer. Note: This port is available only in select printer models. 5 Power switch Turn on or turn off the printer. 6 Printer power cord socket Connect the printer to an electrical outlet. 7 Security slot Attach a lock that will secure the printer in place. Setting up the printer software Installing the printer software Note: If you installed the printer software on the computer before but need to reinstall the software, then uninstall the current software first. For Windows users 1 Close all open software programs. 2 Insert the Software and Documentation CD. Additional printer setup 21 If the installation dialog screen does not appear after a minute, then launch the CD manually: a Click , or click Start and then click Run. b In the Start Search or Run dialog, type D:\setup.exe, where D is the letter of your CD or DVD drive. c Press Enter, or click OK. 3 Click Install, and then follow the instructions on the computer screen. For Macintosh users 1 Close all open applications. 2 Insert the Software and Documentation CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double-click the software installer package, and then follow the instructions on the computer screen. Note: To take advantage of the full features of your printer, select the custom install option, and then select all packages listed. Using the Internet Updated printer software may be available at http://support.dell.com. Updating available options in the printer driver When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For Windows users 1 Open the printers folder. a Click , or click Start and then click Run. b In the Start Search or Run dialog, type control printers. c Press Enter, or click OK. 2 Select the printer. 3 Right‑click the printer, and then select Properties. 4 Click the Configuration tab. 5 Do either of the following: • Click Update Now ‑ Ask Printer. • Under Configuration Options, manually add any installed hardware options. 6 Click Apply. For Macintosh users 1 From the Apple menu, navigate to either of the following: • System Preferences > Print & Scan > select your printer > Options & Supplies > Driver • System Preferences > Print & Fax > select your printer > Options & Supplies > Driver Additional printer setup 22 2 Add any installed hardware options, and then click OK. Networking Notes: • Purchase a wireless network adapter first before setting up the printer on a wireless network. To install the wireless network adapter, see the instruction sheet that came with the adapter. • A Service Set Identifier (SSID) is a name assigned to a wireless network. Wireless Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network. Preparing to set up the printer on an Ethernet network To configure your printer to connect to an Ethernet network, organize the following information before you begin: Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the printer. • • • • A valid, unique IP address for the printer to use on the network The network gateway The network mask A nickname for the printer (optional) Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to use the default printer nickname, or assign a name that is easier for you to remember. You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a damaged cable. Installing the printer on an Ethernet network For Windows users 1 Insert the Software and Documentation CD. If the installation dialog does not appear after a minute, then launch the CD manually: a Click , or click Start and then click Run. b In the Start Search or Run dialog, type D:\setup.exe, where D is the letter of the CD or DVD drive. c Press Enter, or click OK. 2 Click Install, and then follow the instructions on the computer screen. 3 Select Ethernet connection, and then click Continue. 4 Attach the Ethernet cable when instructed to do so. 5 Select the printer from the list, and then click Continue. Note: If the configured printer does not appear in the list, then click Modify Search. 6 Follow the instructions on the computer screen. Additional printer setup 23 For Macintosh users 1 Allow the network DHCP server to assign an IP address to the printer. 2 Obtain the printer IP address either: • From the printer control panel • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: You will need the IP address if you are configuring access for computers on a different subnet than the printer. 3 Install the printer driver on the computer. a Insert the Software and Documentation CD, and then double‑click the installer package for the printer. b Follow the instructions on the computer screen. c Select a destination, and then click Continue. d From the Easy Install screen, click Install. e Type the user password, and then click OK. All the necessary applications are installed on the computer. f Click Close when installation is complete. 4 Add the printer. • For IP printing: a From the Apple menu, navigate to either of the following: – System Preferences > Print & Scan – System Preferences > Print & Fax b Click +. c Click the IP tab. d Type the printer IP address in the address field, and then click Add. • For AppleTalk printing: Notes: – Make sure AppleTalk is activated on your printer. – This feature is supported only in Mac OS X version 10.5. a From the Apple menu, navigate to: System Preferences > Print & Fax b Click +, and then navigate to: AppleTalk > select your printer > Add Preparing to set up the printer on a wireless network Notes: • Make sure your wireless network adapter is installed in your printer and working properly. • Make sure your access point (wireless router) is turned on and is working properly. Additional printer setup 24 Make sure you have the following information before setting up the printer on a wireless network: • SSID—The SSID is also referred to as the network name. • Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc. • Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks. Some ad hoc networks will also require the automatic setting. Check with your system support person if you are not sure which channel to select. • Security Method—There are three basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. or – WPA or WPA2 preshared key or passphrase WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be set for the same type on the router and on the printer, or the printer will not be able to communicate on the network. – 802.1X–RADIUS If you are installing the printer on an 802.1X network, then you may need the following: • • • • Authentication type Inner authentication type 802.1X user name and password Certificates – No security If your wireless network does not use any type of security, then you will not have any security information. Note: Using an unsecured wireless network is not recommended. Notes: – If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter, and then look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person. – To find the WPA/WPA2 preshared key/passphrase for the wireless network, see the documentation that came with the access point, see the Web page associated with the access point, or consult your system support person. Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS certified. • A wireless network adapter is installed in the printer and is working properly. For more information, see the instruction sheet that came with the wireless network adapter. Additional printer setup 25 Using the Push Button Configuration (PBC) method 1 From the printer control panel, navigate to: > Settings > >Network/Ports > Wi‑Fi Protected Setup > > Network [x] > > Network [x] Setup > > Wireless > > > Start Push Button Method > 2 Follow the instructions on the printer display. Using the Personal Identification Number (PIN) method 1 From the printer control panel, navigate to: > Settings > >Network/Ports > > Network [x] > Wireless > > Wi‑Fi Protected Setup > > Start PIN Method > 2 Copy the eight‑digit WPS PIN. 3 Open a Web browser, and then type the IP address of your access point in the address bar. Notes: • The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 4 Access the WPS settings. 5 Enter the eight‑digit PIN, and then save the setting. Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with your wireless network adapter. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Network/Ports > Wireless. 3 Modify the settings to match the settings of your access point (wireless router). Note: Make sure to enter the correct SSID. 4 Click Submit. Additional printer setup 26 5 Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn the printer back on. 6 To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x] section, see if the status is “Connected”. For more information, see the “Verifying printer setup” section of the User’s Guide. Verifying printer setup Printing a menu settings page Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly. Note: If you have not changed any menu settings, then the menu settings page lists all the factory default settings. When you select and save other settings from the menus, they replace the factory default settings as user default settings. A user default setting remains in effect until you access the menu again, choose another value, and save it. From the printer control panel, navigate to: > Settings > >Reports > > Menu Settings Page > Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1 From the printer control panel, navigate to: > Settings > > Reports > > Network Setup Page > 2 Check the first section of the network setup page, and then confirm that the status is Connected. If the status is Not Connected, then the LAN drop may not be active, or the network cable may be malfunctioning. Consult your system support person for a solution, and then print another network setup page. Loading paper and specialty media 27 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 105 and “Storing paper” on page 40. Setting the paper size and type 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Paper Size/Type > 2 Press the up or down arrow button to select the tray or feeder, and then press 3 Press the up or down arrow button to select the paper size, and then press . . 4 Press the up or down arrow button to select the paper type, and then press to change the settings. Configuring Universal paper settings The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer menus. Notes: • The smallest Universal paper size is 6 x 127 mm (3 x 5 inches), and is supported only from the multipurpose feeder. • The largest Universal paper size is 216 x 355.6 mm (8.5 x 14 inches), and is supported from all paper sources. 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Universal Setup > > Units of Measure > > select a unit of measure > 2 Select Portrait Width or Portrait Height, and then press . 3 Press the left or right arrow button to change the setting, and then press . Using the standard bin and paper stop The standard bin holds up to 150 sheets of 20‑lb paper. It collects prints facedown. The standard bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks. Loading paper and specialty media 28 To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location. Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull the tray completely out. Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may cause a jam. Loading paper and specialty media 29 2 Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading. 3 Unlock the length guide. Squeeze, and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length. • If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab toward the center of the tray to the A6‑size position. • Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray. Loading paper and specialty media 30 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray. Loading paper and specialty media 31 • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray. • Make sure the paper is below the maximum paper fill indicator located on the side of the width guide. 6 Insert the tray. 7 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading paper and specialty media 32 Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, and envelopes. You can also use it for single‑page print jobs on letterhead. 1 Open the multipurpose feeder. a Pull the multipurpose feeder extender. b Pull the extender gently so that the multipurpose feeder is fully extended and open. Loading paper and specialty media 33 2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. 3 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them. • Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. 4 Load the paper or specialty media. Note: Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams. Loading paper and specialty media • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in. • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first. 34 Loading paper and specialty media 35 • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. 5 From the printer control panel, set the paper size and type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder. Linking and unlinking trays Linking and unlinking trays 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel in the TCP/IP section under the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu. 3 Change the paper size and type settings for the trays you are linking. • To link trays, make sure the paper size and type for the tray match that of the other tray. • To unlink trays, make sure the paper size or type for the tray does not match that of the other tray. 4 Click Submit. Note: You can also change the paper size and type settings using the printer control panel. For more information, see “Setting the paper size and type” on page 27. Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are not properly configured. Creating a custom name for a paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Loading paper and specialty media 36 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu > Custom Names. 3 Select a custom name, and then type a new custom paper type name. 4 Click Submit. 5 Click Custom Types, and then verify if the new custom paper type name has replaced the custom name. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names 2 Select a custom name, and then type a new custom paper type name. 3 Press . 4 Press Custom Types, and then verify if the new custom paper type name has replaced the custom name. Assigning a custom paper type name Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu > Custom Names. 3 Type a name for the paper type, and then click Submit. 4 Select a custom type, and then verify that the correct paper type is associated with the custom name. Note: Plain Paper is the factory default paper type for all user‑defined custom names. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names 2 Type a name for the paper type, and then press . Loading paper and specialty media 37 Assigning a custom paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu > Custom Types. 3 Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user‑defined custom names. 4 Click Submit. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Types 2 Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user‑defined custom names. 3 Press . Paper and specialty media guide 38 Paper and specialty media guide Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The standard printer trays can automatically feed paper weights up to 90‑g/m2 (24‑lb) bond grain long paper. The optional trays can automatically feed paper weights up to 120‑g/m2 (32‑lb) bond grain long paper. The multipurpose feeder can automatically feed paper weights up to 163‑g/m2 (43‑lb) bond grain long paper. Paper lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75‑g/m2 (20‑lb) bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), it is recommended to use 90 g/m2 (24 lb) or heavier paper. Note: Two‑sided printing is supported only for 60–90‑g/m2 (16–24‑lb) bond paper. Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding problems. Smoothness Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly. If paper is too smooth, it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points; smoothness between 150–250 Sheffield points produces the best print quality. Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance. Condition paper before printing by storing it in its original wrapper in the same environment as the printer for 24–48 hours before printing. Extend the time to several days if the storage or transportation environment is very different from the printer environment. Thick paper may also require a longer conditioning period. Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. Paper and specialty media guide 39 For 60–90‑g/m2 (16–24‑lb) bond paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer: • Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper • Preprinted papers with chemicals that may contaminate the printer • Preprinted papers that can be affected by the temperature in the printer fuser • Preprinted papers that require a registration (the precise print location on the page) less than ±2.5 mm (±0.10 inch), such as optical character recognition (OCR) forms In some cases, registration can be adjusted with a software application to successfully print on these forms: • • • • • Coated papers (erasable bond), synthetic papers, thermal papers Rough‑edged, rough or heavily textured surface papers, or curled papers Recycled papers that fail EN12281:2002 (European) Paper weighing less than 60 g/m2 (16 lb) Multiple‑part forms or documents Selecting paper Using the appropriate paper prevents jams and helps ensure trouble‑free printing. To help avoid paper jams and poor print quality: • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, types, or weights in the same tray; mixing results in jams. • Do not use coated papers unless they are specifically designed for electrophotographic printing. Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Use grain long for 60 to 90 g/m2 (16 to 24 lb) weight paper. • Use only forms and letterhead printed using an offset lithographic or engraved printing process. • Avoid papers with rough or heavily textured surfaces. Paper and specialty media guide 40 Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not. When in doubt, contact the paper supplier. Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Using recycled paper and other office papers • Low moisture content (4–5%) • Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European) Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture. Before using these types of paper, consult your paper supplier. • Suitable sheet-to-sheet coefficient of friction (0.4–0.6) • Sufficient bending resistance in the direction of feed Recycled paper, paper of lower weight (<60 g/m2 [16 lb bond]) and/or lower caliper (<3.8 mils [0.1 mm]), and paper that is cut grain-short for portrait (or short-edge) fed printers may have lower bending resistance than is required for reliable paper feeding. Before using these types of paper for laser (electrophotographic) printing, consult your paper supplier. Remember that these are general guidelines only and that paper meeting these guidelines may still cause paper feeding problems in any laser printer (for example, if the paper curls excessively under normal printing conditions). Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity between 40 and 60 percent. • • • • Store paper in cartons, on a pallet or shelf, rather than on the floor. Store individual packages on a flat surface. Do not store anything on top of individual paper packages. Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and flat. Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered for use before buying large quantities. Paper and specialty media guide 41 When printing on card stock: • Make sure the Paper Type is Card Stock. • Select the appropriate Paper Texture setting. • Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems. • Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up to 240°C (464°F) without releasing hazardous emissions. • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi‑liquid and volatile components into the printer. • Use grain short card stock when possible. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities. • Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure that the envelopes can withstand temperatures up to 230°C (446°F) without sealing, wrinkling, curling excessively, or releasing hazardous emissions. • For best performance, use envelopes made from 90‑g/m2 (24‑lb bond) paper or 25% cotton. All‑cotton envelopes must not exceed 70‑g/m2 (20‑lb bond) weight. • Use only new envelopes from undamaged packages. • To optimize performance and minimize jams, do not use envelopes that: – Have excessive curl or twist – Are stuck together or damaged in any way – Have windows, holes, perforations, cutouts, or embossing – Have metal clasps, string ties, or folding bars – Have an interlocking design – Have postage stamps attached – Have any exposed adhesive when the flap is in the sealed or closed position – Have bent corners – Have rough, cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes. Tips on using labels Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. Paper and specialty media guide 42 When printing on labels: • Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that: – The labels can withstand temperatures up to 240°C (464°F) without sealing, excessive curling, wrinkling, or releasing hazardous emissions. – Label adhesives, face sheet (printable stock), and topcoats can withstand up to 25‑psi (172‑kPa) pressure without delaminating, oozing around the edges, or releasing hazardous fumes. • Do not use labels with slick backing material. • Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge warranties. • Do not use labels with exposed adhesive. • Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die‑cuts of the label. • Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should be at least 1 mm (0.04 inch) away from edges. Adhesive material contaminates the printer and could void the warranty. • If zone coating of the adhesive is not possible, then remove a 2‑mm (0.06‑inch) strip on the leading and driver edge, and then use a non‑oozing adhesive. • Portrait orientation is recommended, especially when printing bar codes. Tips on using letterhead • • • • Use letterhead designed specifically for laser printers. Print samples on the letterhead being considered for use before buying large quantities. Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together. Page orientation is important when printing on letterhead. For information on how to load letterhead, see: – “Loading trays” on page 28 – “Loading the multipurpose feeder” on page 32 Tips on using transparencies • Print a test page on the transparencies being considered for use before buying large quantities. • Feed transparencies from the standard tray, or the multipurpose feeder. • Use transparencies designed specifically for laser printers. Transparencies must be able to withstand temperatures up to 185°C (365°F) without melting, discoloring, offsetting, or releasing hazardous emissions. Note: If the transparency weight is set to Heavy and the transparency texture is set to Rough in the Paper menu, then transparencies can be printed at a temperature up to 195°C (383°F). • Avoid getting fingerprints on the transparencies to prevent print quality problems. • Before loading transparencies, flex, fan, and straighten the stack to prevent sheets from sticking together. Paper and specialty media guide 43 Supported paper sizes, types, and weights Supported paper sizes Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide. Paper size Standard tray Optional 550‑sheet tray Multipurpose feeder Duplex mode A4 210 x 297 mm (8.3 x 11.7 in.) A5 X 148 x 210 mm (5.8 x 8.3 in.) A6 X X 105 x 148 mm (4.1 x 5.8 in.) JIS B5 X 182 x 257 mm (7.2 x 10.1 in.) Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm (8.5 x 14 in.) Executive X 184 x 267 mm (7.3 x 10.5 in.) Oficio (Mexico)1 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement X 140 x 216 mm (5.5 x 8.5 in.) Universal2 76.2 x 127 mm (3 x 5 in.) up to 216 x 356 mm (8.5 x 14 in.) 7 3/4 Envelope (Monarch) X X X X X X 98 x 191 mm (3.9 x 7.5 in.) 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application. 2 Universal is supported only in the standard tray if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported only in the optional 550-sheet tray if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.). Universal is supported only in duplex mode if the width is at least 210 mm (8.3 in.) and length is at least 279 mm (11 in.). The smallest supported Universal size is supported only in the multipurpose feeder. Paper and specialty media guide Paper size 10 Envelope 44 Standard tray Optional 550‑sheet tray Multipurpose feeder Duplex mode X X X X X X X X X X X X X X X 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 229 x 356 mm (9 x 14 in.) 1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application. 2 Universal is supported only in the standard tray if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported only in the optional 550-sheet tray if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.). Universal is supported only in duplex mode if the width is at least 210 mm (8.3 in.) and length is at least 279 mm (11 in.). The smallest supported Universal size is supported only in the multipurpose feeder. Supported paper types and weights The standard tray supports 60–90‑g/m2 (16–24‑lb) paper weights. The optional tray supports 60–120‑g/m2 (16–32‑lb) paper weights. The multipurpose feeder supports 60–163‑g/m2 (16–43‑lb) paper weights. Paper type 550‑sheet tray Multipurpose feeder Duplex mode Plain paper Card stock X X Transparencies X Recycled Glossy paper X X X Paper labels1 Vinyl labels X X X X Bond2 Envelope X X Rough envelope X X Letterhead Paper and specialty media guide Paper type 45 550‑sheet tray Multipurpose feeder Duplex mode Preprinted Colored Paper Light Paper Heavy Paper2 Rough/Cotton Custom Type [x] X 3 1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. 2 3 Bond and Heavy Paper are supported in duplex mode up to 90‑g/m2 (24‑lb) paper weight. Custom Type [x] is supported in duplex mode if any of the paper type listed in the Custom Types menu is selected. For more information, see “Custom Types menu” on page 60. Printing 46 Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 105 and “Storing paper” on page 40. Printing a document Printing a document 1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2 Send the print job: For Windows users a With a document open, click File > Print. b Click Properties, Preferences, Options, or Setup. c Adjust the settings, if necessary. d Click OK > Print. For Macintosh users a Customize the settings in the Page Setup dialog if necessary: 1 With a document open, choose File > Page Setup. 2 Choose a paper size or create a custom size to match the paper loaded. 3 Click OK. b Customize the settings in the Page Setup dialog if necessary: 1 With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options. 2 From the Print dialog and pop‑up menus adjust the settings if necessary. Note: To print on a specific paper type, adjust the paper type setting to match the paper loaded, or select the appropriate tray or feeder. 3 Click Print. Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser, and then type the IP address of the printer in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. Printing 47 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness. 3 Adjust the toner darkness, and then click Submit. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Print Settings > 2 Adjust the toner darkness, and then press > Quality Menu > > Toner Darkness . Printing from a mobile device For the list of supported mobile devices and to download a compatible mobile printing application, visit our Web site. Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. 1 Insert a flash drive into the USB port. Printing 48 Notes: • A flash drive icon appears on the printer control panel and in the held jobs icon when a flash drive is installed. • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After these print jobs are processed, you may need to view the held jobs list to print documents from the flash drive. Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively printing, reading, or writing from the memory device. Loss of data can occur. 2 From the printer control panel, select the document you want to print. 3 Press the left or right arrow button to specify the number of copies for printing, and then press . Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then access held jobs from the printer control panel to print files from the flash drive. Printing 49 Supported flash drives and file types Flash drive File type Notes: Documents: • Hi‑Speed USB flash drives must support the full‑speed standard. Devices supporting only USB low‑speed capabilities are not supported. • USB flash drives must support the File Allocation Table (FAT) system. Devices formatted with New Technology File System (NTFS) or any other file system are not supported. • .pdf • .xps Images: • • • • • • • • .dcx .gif .JPEG or .jpg .bmp .pcx .TIFF or .tif .png .fls Printing confidential and other held jobs Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you choose to delete them. For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Print and Hold. 4 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four‑digit PIN. 5 Click OK or Print. 6 From the printer control panel, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential Jobs > enter the PIN > select the print job > specify the number of copies > Print • For other print jobs, navigate to: Held jobs > select your user name > select the print job > specify the number of copies > Print For Macintosh users 1 With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options. 2 From the print options or Copies & Pages pop‑up menu, choose Job Routing. Printing 50 3 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four‑digit PIN. 4 Click OK or Print. 5 From the printer control panel, release the print job: • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential Jobs > enter the PIN > select the print job > specify the number of copies > Print • For other print jobs, navigate to: Held jobs > select your user name > select the print job > specify the number of copies > Print Printing information pages For more information on printing information pages, see “Printing a menu settings page” on page 26 and “Printing a network setup page” on page 26. Printing a font sample list 1 From the printer control panel, navigate to: > Settings > > Reports > > Print Fonts 2 Press the up or down arrow button to select the font setting. 3 Press . Note: The PPDS fonts appear only when the PPDS data stream is activated. Printing a directory list From the printer control panel, navigate to: > Settings > Reports > > Print Directory > Note: The Print Directory menu item appears only when an optional flash memory is installed. Canceling a print job Canceling a print job from the printer control panel From the printer control panel, press > . Printing Canceling a print job from the computer For Windows users 1 Open the printers folder. a Click , or click Start and then click Run. b In the Start Search or Run dialog, type control printers. c Press Enter, or click OK. 2 Double‑click the printer icon. 3 Select the print job you want to cancel. 4 Click Delete. For Macintosh users 1 From the Apple Menu, navigate to either of the following: • System Preferences > Print & Scan > select a printer > Open Print Queue • System Preferences > Print & Fax > select a printer > Open Print Queue 2 From the printer window, select the print job you want to cancel, and then click Delete. 51 Understanding the printer menus 52 Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network2 Configure MP Network Setup Page1 Standard USB Substitute Size Profiles List Reports Paper Texture Print Fonts Network Card Paper Weight Paper Loading Print Directory Print Demo TCP/IP IPv6 Custom Types Asset Report Wireless Universal Setup AppleTalk SMTP Setup Security Settings Help Confidential Print General Settings Print All Guides Security Audit Log Flash Drive Menu Print Quality Set Date and Time Print Settings Printing Guide Media Guide Print Defects Guide Menu Map Information Guide Connection Guide Moving Guide 1 Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page. 2 Depending on the printer setup, this menu item appears as Standard Network or Network [x]. Understanding the printer menus 53 Paper menu Default Source menu Use To Default Source Tray [x] MP Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for MP Feeder to appear as a menu setting. • If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked. When one tray is empty, the print job continues using the linked tray. Paper Size/Type menu Use To Tray [x] Size A4 A5 A6 JIS‑B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size loaded in each tray. Tray [x] Type Plain Paper Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in each tray. Notes: • Letter is the US factory default setting. A4 is the international factory default setting. • If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked. When one tray is empty, the print job continues using the linked tray. • The A6 paper size is supported only in Tray 1 and the multipurpose feeder. Notes: • Plain Paper is the factory default setting for Tray 1. Custom Type [x] is the factory default setting for all other trays. • If available, a user‑defined name will appear instead of Custom Type [x]. • Use this menu to configure automatic tray linking. Note: Only installed trays and feeders are listed in this menu. Understanding the printer menus 54 Use To MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder. MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in the multipurpose feeder. Notes: • Letter is the US factory default setting. A4 is the international factory default setting. • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Size to appear as a menu. • The multipurpose feeder does not automatically detect paper size. Make sure to set the paper size value. Notes: • Plain Paper is the factory default setting. • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Type to appear as a menu. Note: Only installed trays and feeders are listed in this menu. Understanding the printer menus 55 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size being manually loaded. Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded. Manual Envelope Size 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the envelope size being manually loaded. Manual Envelope Type Envelope Rough Envelope Custom Type [x] Specify the envelope type being manually loaded. Note: Letter is the US factory default setting. A4 is the international factory default setting. Notes: • Plain Paper is the factory default setting. • From the Paper menu, set Configure MP to “Manual” for Manual Paper Type to appear as a menu. Note: 10 Envelope is the US factory default setting. DL Envelope is the international factory default setting. Note: Envelope is the factory default setting. Note: Only installed trays and feeders are listed in this menu. Understanding the printer menus 56 Configure MP menu Use To Configure MP Cassette Manual First Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures the multipurpose feeder as the automatic paper source. • Manual sets the multipurpose feeder only for manual‑feed print jobs. • First configures the multipurpose feeder as the primary paper source. Substitute Size menu Use To Substitute Size Off Statement/A5 Letter/A4 All Listed Substitute a specified paper size if the requested paper size is not available. Notes: • All Listed is the factory default setting. All available substitutions are allowed. • Off indicates that no size substitutions are allowed. • Setting a size substitution lets the print job continue without Change Paper appearing. Paper Texture menu Use To Plain Texture Smooth Normal Rough Specify the relative texture of the plain paper loaded. Card Stock Texture Smooth Normal Rough Specify the relative texture of the card stock loaded. Transparency Texture Smooth Normal Rough Specify the relative texture of the transparencies loaded. Recycled Texture Smooth Normal Rough Specify the relative texture of the recycled paper loaded. Note: Normal is the factory default setting. Notes: • Normal is the factory default setting. • The options appear only if card stock is supported. Note: Normal is the factory default setting. Note: Normal is the factory default setting. Understanding the printer menus 57 Use To Labels Texture Smooth Normal Rough Specify the relative texture of the labels loaded. Bond Texture Smooth Normal Rough Specify the relative texture of the bond paper loaded. Envelope Texture Smooth Normal Rough Specify the relative texture of the envelopes loaded. Rough Envelope Texture Rough Specify the relative texture of the rough envelopes loaded. Letterhead Texture Smooth Normal Rough Specify the relative texture of the letterhead loaded. Preprinted Texture Smooth Normal Rough Specify the relative texture of the preprinted paper loaded. Colored Texture Smooth Normal Rough Specify the relative texture of the colored paper loaded. Light Texture Smooth Normal Rough Specify the relative texture of the paper loaded. Heavy Texture Smooth Normal Rough Specify the relative texture of the paper loaded. Rough/Cotton Texture Rough Specify the relative texture of the cotton paper loaded. Custom [x] Texture Smooth Normal Rough Specify the relative texture of the custom paper loaded. Note: Normal is the factory default setting. Note: Rough is the factory default setting. Note: Normal is the factory default setting. Note: Normal is the factory default setting. Note: Normal is the factory default setting. Note: Normal is the factory default setting. Note: Normal is the factory default setting. Note: Normal is the factory default setting. Notes: • Normal is the factory default setting. • The options appear only if the custom type is supported. Understanding the printer menus 58 Paper Weight menu Use To Plain Weight Light Normal Heavy Specify the relative weight of the plain paper loaded. Card Stock Weight Light Normal Heavy Specify the relative weight of the card stock loaded. Transparency Weight Light Normal Heavy Specify the relative weight of the transparencies loaded. Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded. Labels Weight Light Normal Heavy Specify the relative weight of the labels loaded. Bond Weight Light Normal Heavy Specify the relative weight of the bond paper loaded. Envelope Weight Light Normal Heavy Specify the relative weight of the envelope loaded. Rough Envelope Weight Light Normal Heavy Specify the relative weight of the rough envelope loaded. Letterhead Weight Light Normal Heavy Specify the relative weight of the letterhead loaded. Preprinted Weight Light Normal Heavy Specify the relative weight of the preprinted paper loaded. Note: Normal is the factory default setting. Note: Normal is the factory default setting. Note: Normal is the factory default setting. Note: Normal is the factory default setting. Note: Normal is the factory default setting. Note: Normal is the factory default setting. Note: Normal is the factory default setting. Note: Normal is the factory default setting. Note: Normal is the factory default setting. Note: Normal is the factory default setting. Understanding the printer menus 59 Use To Colored Weight Light Normal Heavy Specify the relative weight of the colored paper loaded. Light Weight Light Specify that the weight of the paper loaded is light. Heavy Weight Heavy Specify that the weight of the paper loaded is heavy. Cotton/Rough Weight Light Normal Heavy Specify the relative weight of the cotton or rough paper loaded. Custom [x] Weight Light Normal Heavy Specify the relative weight of the custom paper loaded. Note: Normal is the factory default setting. Note: Heavy is the factory default setting. Notes: • Normal is the factory default setting. • The options appear only when the custom type is supported. Paper Loading menu Use To Recycled Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Recycled as the paper type. Bond Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Bond as the paper type. Letterhead Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Letterhead as the paper type. Preprinted Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Preprinted as the paper type. Colored Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Colored as the paper type. Notes: • Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing Preferences or Print dialog. • If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs. • Off is the factory default setting for all the menus. Understanding the printer menus 60 Use To Light Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Heavy Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Custom [x] Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Note: Custom [x] Loading is available only if the custom type is supported. Notes: • Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing Preferences or Print dialog. • If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs. • Off is the factory default setting for all the menus. Custom Types menu Use To Custom Type [x] Paper Card Stock Transparency Rough/Cotton Labels Envelope Associate a paper or specialty media type with a factory default Custom Type [x] name or a user‑defined custom name created in the Embedded Web Server. Recycled Paper Card Stock Transparency Rough/Cotton Labels Envelope Cotton Notes: • Paper is the factory default setting for Custom Type [x]. • The custom media type must be supported in the selected tray or feeder in order to print from that source. Specify a paper type when the Recycled setting is selected in other menus. Notes: • Paper is the factory default setting. • The Recycled paper type must be supported in the selected tray or feeder in order to print from that source. Understanding the printer menus 61 Universal Setup menu Use To Units of Measure Inches Millimeters Identify the units of measure. Portrait Width 3–8.5 inches 76–216 mm Set the portrait width. Notes: • Inches is the US factory default setting. • Millimeters is the international factory default setting. Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. You can increase the width in 0.01‑inch increments. • 216 mm is the international factory default setting. You can increase the width in 1‑mm increments. Set the portrait height. Portrait Height 3–14.17 inches 76–360 mm Notes: • If the height exceeds the maximum, then the printer uses the maximum height allowed. • 14 inches is the US factory default setting. You can increase the height in 0.01‑inch increments. • 356 mm is the international factory default setting. You can increase the height in 1‑mm increments. Specify the feed direction if the paper can be loaded in either direction. Feed Direction Short Edge Long Edge Notes: • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray. Reports menu Reports menu Use To Menu Settings Page Print a report containing information about the paper loaded in trays, installed memory, total page count, alarms, timeouts, printer control panel language, TCP/IP address, status of supplies, status of the network connection, and other information. Device Statistics Print a report containing printer statistics, such as supply information and details about printed pages. Understanding the printer menus 62 Use To Network Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information. Note: This menu item appears only in network printers or in printers connected to print servers. Profiles List Print a list of profiles stored in the printer. Note: This menu item appears only when LDSS is enabled. Print Fonts PCL Fonts PostScript Fonts Print a report of all the fonts available for the printer language currently set in the printer. Print Directory Print a list of all the resources stored in an optional flash memory card. Note: A separate list is available for PCL and PostScript emulations. Notes: • Job Buffer Size must be set to 100%. • Make sure the optional flash memory is installed correctly and working properly. • This menu item appears only when an optional flash memory card is installed. Asset Report Print a report containing printer asset information, such as serial number and model name. Network/Ports menu Active NIC menu Use To Active NIC Auto [list of available network cards] Notes: • Auto is the factory default setting. • This menu item appears only when an optional network card is installed. Standard Network or Network [x] menu Note: Only active ports appear in this menu. All inactive ports are omitted. Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PCL SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu. Understanding the printer menus 63 Use To PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PS SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu. NPA Mode Off Auto Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated. Network Buffer Disabled Auto 3KB to [maximum size allowed] Set the size of the network input buffer. Notes: • Auto is the factory default setting. • The value can be changed in 1‑KB increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off. • To increase the maximum size range for the Network Buffer, disable or reduce the size of the parallel, serial, and USB buffers. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated. Set the printer to process Macintosh binary PostScript print jobs. Mac Binary PS On Off Auto Notes: • Auto is the factory default setting. • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs. Reports menu To access the menu, navigate to any of the following: • Network/Ports menu > Networks/Ports > Standard Network > Standard Network Setup > Reports • Network/Ports menu > Networks/Ports > Network [x] > Network [x] Setup > Reports Use To Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address. Understanding the printer menus 64 Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card Use To View Card Status Connected Disconnected View the connection status of the network card. View Card Speed View the speed of an active network card. Network Address UAA LAA View the network addresses. Job Timeout Set the amount of time it takes for a network print job to be canceled. 0–255 seconds Notes: • 90 seconds is the factory default setting. • A setting value of 0 disables the timeout. • If a value of 1–9 is selected, then the setting is saved as 10. TCP/IP menu To access the menu, navigate to any of the following: • Network/Ports > Standard Network > Standard Network Setup > TCP/IP • Network/Ports > Network [x] > Network [x] Setup > TCP/IP Note: This menu is available only in network printers or printers connected to print servers. Use To Set Hostname Set the host name. Notes: • This setting can be changed only from the Embedded Web Server. • The host name is limited to 15 characters, and accepts US‑ASCII, alphanumeric characters and hyphen only. IP Address View or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP. Netmask View or change the current TCP/IP netmask. Gateway View or change the current TCP/IP gateway. Enable DHCP On Off Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Understanding the printer menus 65 Use To Enable AutoIP Yes No Specify the Zero Configuration Networking setting. Enable FTP/TFTP Yes No Enable the built-in FTP server, which lets you send files to the printer using File Transfer Protocol. Enable HTTP Server Yes No Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser. WINS Server Address View or change the current WINS server address. Enable DDNS Yes No View or change the current DDNS setting. Enable mDNS Yes No View or change the current mDNS setting. DNS Server Address View or change the current DNS server address. Backup DNS Server Address View or change the backup DNS server addresses. Note: Yes is the factory default setting. Note: Yes is the factory default setting. Note: Yes is the factory default setting. Note: Yes is the factory default setting. Note: Yes is the factory default setting. Backup DNS Server Address 2 Backup DNS Server Address 3 Enable HTTPS Yes No View or change the current HTTPS setting. Note: Yes is the factory default setting. IPv6 menu To access the menu, navigate to any of the following: • Network/Ports > Standard Network > Standard Network Setup > IPv6 • Network/Ports > Network [x] > Network [x] Setup > IPv6 Note: This menu is available only in network printers or printers connected to print servers. Use To Enable IPv6 On Off Enable Internet Protocol Version Six (IPv6) in the printer. Auto Configuration On Off Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a router. * IPv6 uses bigger numbers to create IP addresses. Note: On is the factory default setting. Note: On is the factory default setting. These settings can be changed only from the Embedded Web Server. Understanding the printer menus 66 Use To Set Hostname* Set the host name. Note: The host name is limited to 15 characters, and accepts US‑ASCII, alphanumeric characters and hyphen only. View Address* View the current IPv6 addresses. View Router Address* View the current router address. Enable DHCPv6 On Off Enable DHCPv6 in the printer. * Note: On is the factory default setting. These settings can be changed only from the Embedded Web Server. Wireless menu Note: This menu is available only in printer models connected to a wireless network. To access the menu, navigate to any of the following: • Network/Ports > Standard Network > Standard Network Setup >Wireless • Network/Ports > Network [x] > Network [x] Setup > Wireless Use To Wi‑Fi Protected Setup (WPS) Start Push Button Method Start PIN Method Establish a wireless network and enable network security. Notes: • Start Push Button Method connects the printer to a wireless network by pressing buttons on both the printer and the access point (wireless router) within a given period of time. • Start PIN Method connects the printer to a wireless network by using a PIN on the printer and entering it into the wireless settings of the access point. Enable/Disable WPS Auto‑detection Enable Disable Automatically detect the connection method that an access point with WPS uses—Start Push Button Method or Start PIN Method. Network Mode Infrastructure Ad hoc Specify the network mode. Note: Disable is the factory default setting. Notes: • Ad hoc is the factory default setting. This configures wireless connection directly between the printer and a computer. • Infrastructure lets the printer access a network using an access point. Compatibility 802.11b/g 802.11b/g/n Specify the wireless standard for the wireless network. Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. Note: The 802.11b/g/n is the factory default setting. Understanding the printer menus 67 Use To View Security Mode View the encryption method for the wireless network. AppleTalk menu Note: This menu is available only in printer models connected to a wired network or when an optional network card is installed. To access the menu, navigate to any of the following: • Network/Ports > Standard Network > Standard Network Setup > AppleTalk • Network/Ports > Network Setup [x] > AppleTalk Use To Activate Yes No Enable or disable AppleTalk support. View Name Show the assigned AppleTalk name. Note: Yes is the factory default setting. Note: The name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The address can be changed only from the Embedded Web Server. Set Zone Provide a list of AppleTalk zones available on the network. [list of zones available on the network] Note: The factory default setting is the default zone for the network. If no default zone exists, then the zone marked with an asterisk (*) is the default setting. Standard USB menu Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if the PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if the PS SmartSwitch is set to Off. PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PCL emulation if the PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if the PCL SmartSwitch is set to Off. Understanding the printer menus 68 Use To NPA Mode On Off Auto Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately. • The printer automatically restarts when changing the setting from the printer control panel. The menu selection is then updated. USB Buffer Disabled Auto 3K to [maximum size allowed] Set the size of the USB input buffer. Notes: • • • • Auto is the factory default setting. Disabled turns off job buffering. The USB buffer size value can be changed in 1-KB increments. The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off. • To increase the maximum size range for USB Buffer, disable or reduce the size of the parallel, serial, and network buffers. • The printer automatically restarts when the setting is changed from the printer control panel. The menu selection is then updated. Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs. ENA Address yyy.yyy.yyy.yyy Set the network address information for an external print server. ENA Netmask yyy.yyy.yyy.yyy Set the netmask information for an external print server. ENA Gateway yyy.yyy.yyy.yyy Set the gateway information for an external print server. Notes: • Auto is the factory default setting. • On processes raw binary PostScript print jobs. • Off filters print jobs using the standard protocol. Note: This menu is available only when the printer is attached to an external print server through the USB port. Note: This menu is available only when the printer is attached to an external print server through the USB port. Note: This menu is available only when the printer is attached to an external print server through the USB port. Understanding the printer menus 69 SMTP Setup menu Use To Primary SMTP Gateway Specify SMTP server gateway and port information. Primary SMTP Gateway Port Note: 25 is the default SMTP gateway port. Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout 5–30 Specify the amount of time in seconds before the server stops trying to send an e‑mail. Note: 30 seconds is the factory default setting. Reply Address Specify a reply address of up to 128 characters in the e-mail sent by the printer. Use SSL Disabled Negotiate Required Set the printer to use SSL for increased security when connecting to the SMTP server. Notes: • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used. SMTP Server Authentication No authentication required Login/Plain CRAM‑MD5 Digest‑MD5 NTLM Kerberos 5 Specify the type of user authentication required for printing privileges. Device‑Initiated E‑mail None Use Device SMTP Credentials Specify what credentials will be used when communicating to the SMTP server. Some SMTP servers require credentials to send an e-mail. Device Userid Device Password Note: “No authentication required” is the factory default setting. Notes: • None is the factory default setting for Device‑Initiated E‑mail. • Device Userid and Device Password are used to log in to the SMTP server when Use Device SMTP Credentials is selected. Understanding the printer menus 70 Security menu Miscellaneous Security Settings menu Use To Login Restrictions Panel Login Timeout Remote Login Timeout Limit the number and time frames of failed login attempts on the printer control panel before all users are locked out. Notes: • Panel Login Timeout specifies how long the printer remains idle on the printer control panel before automatically logging the user off. Settings range from 1 to 900 seconds. 3 seconds is the factory default setting. • Remote Login Timeout specifies how long a remote interface remains idle before automatically logging the user off. Settings range from 1 to 120 minutes. 10 minutes is the factory default setting. Minimum PIN Length 1–16 Limit the digit length of the PIN. Note: 4 is the factory default setting. Security Audit Log menu Use To Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, connect a flash drive to the printer. • You can also download the audit log from the Embedded Web Server, and then save it on your computer. Delete Log Delete now Do not delete Specify whether or not audit logs are deleted. Configure Log Enable Audit Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specify how and whether or not audit logs are created. Note: Delete now is the factory default setting. Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. • Enable Remote Syslog determines if logs are sent to a remote server. No is the factory default setting. • Remote Syslog Facility determines the value used to send logs to the remote syslog server. 4 is the factory default setting. • If the security audit log is activated, then the severity value of each event is recorded. 4 is the factory default setting. Understanding the printer menus 71 Set Date and Time menu Use To Current Date and Time Show the current date and time settings for the printer. Manually Set Date and Time [input date/time] Enter the date and time. Notes: • For touch‑screen printer models, date and time are set in YYYY-MM-DD HH:MM format. • Manually setting the date and time sets Enable NTP to No. • For non‑touch‑screen printer models, the wizard lets you set the date and time in YYYY‑MM‑DD‑HH:MM format. Time Zone [list of time zones] Select the time zone. Automatically observe DST On Off Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting. Enable NTP On Off Enable Network Time Protocol, which synchronizes the clocks of devices on a network. Note: GMT is the factory default setting for non‑touch‑screen printer models. Note: On is the factory default setting. Notes: • On is the factory default setting. • The setting is turned off if you manually set the date and time. Understanding the printer menus 72 Settings menu General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text appearing on the printer display. Show Supply Estimates Show estimates Do not show estimates View the estimates of the supplies on the printer control panel, Embedded Web Server, menu settings, and the device statistics reports. Eco-Mode Off Energy Energy/Paper Paper Minimize the use of energy, paper, or specialty media. Note: Not all languages are available for all printers, and you may need to install special hardware for those languages to appear. Notes: • Off is the factory default setting. Off resets the printer to its factory default settings. • Energy minimizes the power used by the printer. • Energy/Paper minimizes the use of power and of paper and specialty media. • Paper minimizes the amount of paper and specialty media needed for a print job. Understanding the printer menus 73 Use To Run Initial setup Yes No Run the setup wizard. Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the country or region selection screen, the default becomes No. Paper Sizes US Metric Specify the unit of measurement for paper sizes. Notes: • US is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard. Timeouts Sleep Mode Disabled 1–120 min Set the amount of time the printer waits after a job is printed before it goes into a reduced power state. Notes: • “30 min” is the factory default setting. • “Disabled” appears only when Energy Conserve is set to Off. • Lower settings conserve more energy, but may require longer warm‑up times. • Select a high setting if the printer is in constant use. Under most circumstances, this keeps the printer ready to print with minimum warm‑up time. Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Set the amount of time the printer waits before it enters Hibernate mode. Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate Set the printer to Hibernate mode even if there is an active Ethernet connection. Timeouts Screen Timeout 15–300 sec Set the amount of time in seconds the printer waits before the it returns to a ready state. Notes: • “Disabled” is the factory default setting in all countries except European Union countries and Switzerland. • “3 days” is the factory default setting for all European Union countries and Switzerland. Note: “Do Not Hibernate” is the factory default setting. Note: “30 sec” is the factory default setting. Understanding the printer menus 74 Use To Timeouts Prolong Screen Timeout On Off Display a message that lets you reset the screen timeout timer instead of returning to the printer display. Timeouts Print Timeout Disabled 1–255 sec Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the remainder of the print job. Note: Off is the factory default setting. Notes: • “90 sec” is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL emulation. This setting has no effect on PostScript emulation print jobs. Timeouts Wait Timeout Disabled 15–65535 sec Set the amount of time in seconds the printer waits for additional data before canceling a print job. Print Recovery Auto Continue Disabled 5–255 sec Let the printer automatically continue printing from certain offline situations when these are not resolved within the specified time period. Print Recovery Jam Recovery On Off Auto Specify whether the printer reprints jammed pages. Note: “40 sec” is the factory default setting. Note: Disabled is the factory default setting. Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. • On sets the printer to always reprint jammed pages. • Off sets the printer to never reprint jammed pages. Print Recovery Jam Assist On Off Notes: • On is the factory default setting. On sets the printer to automatically dump blank pages or partially printed pages to the standard bin after a jammed page has been cleared. • Off requires the user to remove all pages from all possible jam locations. Print Recovery Page Protect Off On Successfully print a page that may not have printed otherwise. Notes: • Off is the factory default setting. Off prints a partial page when there is not enough memory to print the whole page. • On sets the printer to process the whole page so that the entire page prints. Understanding the printer menus 75 Use To Press Sleep Button Do nothing Sleep Hibernate Determine how the printer, while in idle state, reacts to a short press of the Sleep button. Press and Hold Sleep Button Do nothing Sleep Hibernate Determine how the printer, while in idle state, reacts to a long press of the Sleep button. Factory Defaults Do Not Restore Restore Now Use the printer factory default settings. Note: Sleep is the factory default setting. Note: Sleep is the factory default setting. Notes: • Do Not Restore is the factory default setting. Do Not Restore retains the user‑defined settings. • Restore Now sets all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in the RAM are deleted. Downloads stored in the flash memory are not affected. Custom Home Message Off IP Address Hostname Contact Name Location Zero Configuration Name Custom Text 1 Select a custom home message that appears as an alternating display of the printer status. Note: Off is the factory default setting. Setup menu Use To Printer Language PCL Emulation PS Emulation Set the default printer language. Notes: • PCL Emulation is the factory default setting. • PostScript emulation uses a PostScript interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs. • Setting a printer language default does not prevent a software program from sending print jobs that use another printer language. Understanding the printer menus 76 Use To Print Area Normal Whole Page Set the logical and physical printable area. Notes: • Normal is the factory default setting. When attempting to print data on the non‑printable area defined by the Normal setting, the printer clips the image at the boundary. • Whole Page allows the image to be moved into the non‑printable area defined by the Normal setting. This setting affects only pages printed using a PCL 5 interpreter and has no effect on pages printed using the PCL XL or PostScript interpreter. Download Target RAM Flash Set the storage location for downloads. Notes: • RAM is the factory default setting. Storing downloads in the RAM is temporary. • Storing downloads in a flash memory places them in permanent storage. Downloads remain in the flash memory even when the printer is turned off. • This menu item appears only when an optional flash memory is installed. Resource Save On Off Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a print job that requires more than the available memory. Notes: • Off is the factory default setting. Off sets the printer to retain downloads only until memory is needed. Downloads are deleted in order to process print jobs. • On sets the printer to retain downloads during language changes and printer resets. If the printer runs out of memory, then Memory Full [38] appears on the printer display, but downloads are not deleted. Understanding the printer menus 77 Finishing menu Use To Sides (Duplex) 1 sided 2 sided Specify whether two‑sided (duplex) printing is set as the default for all print jobs. Notes: • “1 sided” is the factory default setting. • You can set two‑sided printing from the software program. For Windows users: 1 Click File > Print. 2 Click Properties, Preferences, Options, or Setup. For Macintosh users: 1 Choose File > Print. 2 Adjust the settings from the print dialog and pop‑up menus. Duplex Binding Long Edge Short Edge Define the way two‑sided pages are bound and printed. Notes: • Long Edge is the factory default setting. Long Edge binds pages along their long edge (left edge for portrait and top edge for landscape). • Short Edge binds pages along their short edge (top edge for portrait and left edge for landscape). Copies 1–999 Specify the default number of copies for each print job. Blank Pages Do Not Print Print Specify whether to insert blank pages in a print job. Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Stack the pages of a print job in sequence when printing multiple copies. Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether to insert blank separator sheets. Note: 1 is the factory default setting. Note: Do Not Print is the factory default setting. Note: “(1,2,3) (1,2,3)” is the factory default setting. Notes: • Off is the factory default setting. • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to (1,1,1) (2,2,2). If Collate is set to (1,2,3) (1,2,3), then a blank page is inserted between each set of printed pages, such as after all page 2's and after all page 3's. • Between Jobs inserts a blank sheet between print jobs. • Between Pages inserts a blank sheet between each page of a print job. This setting is useful when printing transparencies or when inserting blank pages in a document. Separator Source Tray [x] Multi‑Purpose Feeder Specify the paper source for separator sheets. Note: Tray 1 (standard tray) is the factory default setting. Understanding the printer menus 78 Use To Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Print multiple‑page images on one side of a paper. Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple‑page images when using Paper Saver. Paper Saver Orientation Auto Landscape Portrait Specify the orientation of a multiple‑page document. Paper Saver Border None Solid Notes: • Off is the factory default setting. • The number selected is the number of page images that will print per side. Notes: • Horizontal is the factory default setting. • Positioning depends on the number of page images and whether they are in portrait or landscape orientation. Note: Auto is the factory default setting. The printer chooses between portrait and landscape. Print a border when using Paper Saver. Note: None is the factory default setting. Quality menu Use To Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Specify the printed output resolution in dots per inch. Pixel Boost Off Fonts Horizontally Vertically Both directions Isolated Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts. Note: 600 dpi is the factory default setting. Note: Off is the factory default setting. Understanding the printer menus 79 Use To Toner Darkness 1–10 Lighten or darken the printed output. Notes: • 8 is the factory default setting. • Selecting a smaller number can help conserve toner. Enhance Fine Lines On Off Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print, and then click Properties, Preferences, Options, or Setup. For Macintosh users, choose File > Print, and then adjust the settings from the Print dialog and pop‑up menus. • To set this option using the Embedded Web Server, type the network printer IP address in the Web browser address field. Gray Correction Auto Off Automatically adjust the contrast enhancement applied to images. Brightness ‑6 to 6 Adjust the printed output either by lightening or darkening it. You can conserve toner by lightening the output. Note: Auto is the factory default setting. Note: 0 is the factory default setting. Contrast 0–5 Adjust the contrast of printed objects. Note: 0 is the factory default setting. Utilities menu Use To Format Flash Yes No Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Flash memory refers to the memory added by installing a flash memory card in the printer. • • • • Yes deletes all data stored in the flash memory. No cancels the format request. The flash memory option card must not be read/write‑ or write‑protected. This menu item appears only when a non‑defective flash memory card is installed. Understanding the printer menus 80 Use To Hex Trace Assist in isolating the source of a print job problem. Notes: • When activated, all data sent to the printer is printed in hexadecimal and character representation, and control codes are not executed. • To exit or deactivate Hex Trace, turn off or reset the printer. Coverage Estimator Off On Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on a separate page at the end of each print job. Note: Off is the factory default setting. XPS menu Use To Print Error Pages Off On Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Use To Scale to Fit Yes No Scale page content to fit the selected paper size. Annotations Do Not Print Print Print annotations in a PDF. Note: No is the factory default setting. Note: Do Not Print is the factory default setting. PostScript menu Use To Print PS Error On Off Print a page containing the PostScript error. Lock PS Startup Mode On Off Disable the SysStart file. Note: Off is the factory default setting. Note: Off is the factory default setting. Understanding the printer menus 81 Use To Font Priority Resident Flash Establish the font search order. Notes: • Resident is the factory default setting. • This menu item is available only when a formatted flash memory card is installed and operating properly. • Make sure the flash memory card is not read/write‑, write‑, or password‑protected. • Job Buffer Size must not be set to 100%. PCL Emul menu Use To Font Source Resident Download Flash All Specify the set of fonts used by the Font Name menu. Notes: • “Resident” is the factory default setting. “Resident” shows the factory default set of fonts downloaded in the RAM. • “Download” shows all the fonts downloaded in the RAM. • “Flash” shows all fonts resident in that option. The optional flash memory card must be properly formatted and cannot be read/write‑, write‑, or password‑protected. • “All” shows all fonts available to any option. Font Name Courier 10 Identify a specific font and the option where it is stored. Symbol Set 10U PC‑8 12U PC‑850 Specify the symbol set for each font name. Note: Courier 10 is the factory default setting. Courier 10 shows the font name, font ID, and the storage location in the printer. The font source abbreviation is R for Resident, F for Flash, and D for Download. Notes: • 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international factory default setting. • A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific program, such as math symbols for scientific text. Only the supported symbol sets are shown. PCL Emulation Settings Point Size 1.00–1008.00 Change the point size for scalable typographic fonts. Notes: • 12 is the factory default setting. • Point size refers to the height of the characters in the font. One point equals approximately 0.014 inch. • Point sizes can be increased or decreased in 0.25‑point increments. Understanding the printer menus 82 Use To PCL Emulation Settings Pitch 0.08–100 Specify the font pitch for scalable monospaced fonts. PCL Emulation Settings Orientation Portrait Landscape Notes: • • • • 10 is the factory default setting. Pitch refers to the number of fixed‑space characters per inch (cpi). Pitch can be increased or decreased in 0.01‑cpi increments. For nonscalable monospaced fonts, the pitch appears on the display but it cannot be changed. Specify the orientation of text and graphics on the page. Notes: • Portrait is the factory default setting. Portrait prints text and graphics parallel to the short edge of the page. • Landscape prints text and graphics parallel to the long edge of the page. PCL Emulation Settings Lines per Page 1–255 Specify the number of lines that print on each page. Notes: • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the Paper Size and Orientation you want before setting Lines per Page. PCL Emulation Settings A4 Width 198 mm 203 mm Set the printer to print on A4‑size paper. Notes: • 198 mm is the factory default setting. • The 203‑mm setting sets the width of the page to allow printing of eighty 10‑pitch characters. PCL Emulation Settings Auto CR after LF On Off Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command. PCL Emulation Settings Auto LF after CR On Off Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command. Note: Off is the factory default setting. Note: Off is the factory default setting. Understanding the printer menus 83 Use To Tray Renumber Assign MP Feeder Off None 0–199 Assign Tray [x] Off None 0–199 Assign Manual Paper Off None 0–199 Assign Manual Env Off None 0–199 Configure the printer to work with printer software or programs that use different source assignments for trays and feeders. Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1 Default = 5 T1 Default = 20 T1 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3 Display the factory default setting assigned to each tray or feeder. Tray Renumber Restore Defaults Yes No Restore all tray and feeder assignments to their factory default settings. Notes: • Off is the factory default setting. • None cannot be selected. It is only displayed when it is selected by the PCL 5 interpreter. It also ignores the Select Paper Feed command. • 0–199 allows a custom setting to be assigned. Understanding the printer menus 84 HTML menu Use Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers To Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery NewSansMTCS NewSansMTCT New SansMTJA NewSansMTKO Set the default font for HTML documents. Note: The Times font is used in HTML documents that do not specify a font. Use To Font Size 1–255 pt Set the default font size for HTML documents. Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale 1–400% Scale the default font for HTML documents. Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments. Orientation Portrait Landscape Set the page orientation for HTML documents. Note: Portrait is the factory default setting. Understanding the printer menus 85 Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1‑mm increments. Backgrounds Do Not Print Print Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Image menu Use To Auto Fit On Off Select the optimal paper size, scaling, and orientation. Invert On Off Invert bitonal monochrome images. Scaling Anchor Top Left Best Fit Anchor Center Fit Height/Width Fit Height Fit Width Scale the image to fit the selected paper size. Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set the image orientation. Note: On is the factory default setting. It overrides scaling and orientation settings for some images. Notes: • Off is the factory default setting. • This setting does not apply to GIF or JPEG images. Notes: • Best Fit is the factory default setting. • When Auto Fit is set to On, Scaling is automatically set to Best Fit. Note: Portrait is the factory default setting. Help menu The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about using the printer and performing printing tasks. English, French, German, and Spanish translations are stored in the printer. Other translations are available on the Software and Documentation CD. Use To Print All Guides Print all the guides. Print Quality Print information about solving print quality issues. Understanding the printer menus 86 Use To Printing Guide Print information about loading paper and other specialty media. Media Guide Print a list of the paper sizes supported in trays and feeders. Print Defects Guide Print information about resolving print defects. Menu Map Print a list of the printer control panel menus and settings. Information Guide Print a guide in locating additional information. Connection Guide Print information about connecting the printer locally (USB) or to a network. Moving Guide Print instructions for safely moving the printer. Saving money and the environment 87 Saving money and the environment Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper. For information on how you can quickly save paper and energy using one printer setting, see "Using Eco-Mode". Using recycled paper As an environmentally conscious company, we support the use of recycled office paper produced specifically for use in laser printers. For more information on recycled papers that work well with your printer, see “Using recycled paper and other office papers” on page 40. Conserving supplies Use both sides of the paper If your printer model supports duplex printing, then you can control whether print appears on one or two sides of the paper by selecting 2‑sided printing from the Print dialog. Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple‑page document onto one side of a single sheet of paper by selecting a setting from the Multipage printing (N‑Up) section of the Print dialog screen. Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog to see how the document will look like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 105. Saving energy Using Eco‑mode Use Eco‑Mode to quickly select one or more ways to reduce your printer's environmental impact. 1 From the printer control panel, navigate to: Saving money and the environment > Settings > Settings > 88 > General Settings > > Eco‑Mode > > select the setting you want Use To Off Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance specifications for your printer. Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start until a job is ready to print. You may notice a short delay before the first page is printed. • The printer enters Sleep mode after one minute of inactivity. Energy/Paper Use all the settings associated with Energy and Paper modes. Plain Paper 2 Press • Enable the automatic two‑sided (duplex) feature. • Turn off print log features. . Reducing printer noise Use Quiet mode to reduce the printer noise. 1 From the printer control panel, navigate to: > Settings > Settings > > General Settings > > Quiet Mode > 2 Select a setting you want. Use To On Reduce printer noise. Notes: • Print jobs will process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 3 Press . Adjusting Sleep mode To save energy, decrease the number of minutes the printer waits before it enters Sleep mode. Available settings range from 1–180 minutes. The factory default setting is 30 minutes. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Saving money and the environment 89 Notes: • View the printer IP address in the TCP/IP section in the Network/Reports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Timeouts. 3 In the Sleep Mode field, enter the number of minutes you want the printer to wait before it enters Sleep mode. 4 Click Submit. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > Settings > > General Settings > > Timeouts > > Sleep Mode > 2 Press the left or right arrow button to select the number of minutes you want the printer to wait before it enters Sleep mode. 3 Press . Using Hibernate Mode Hibernate is an ultra‑low power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Reports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If your are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Sleep Button Settings. 3 From the Press Sleep Button or Press and Hold Sleep Button drop‑down menu, select Hibernate. 4 Click Submit. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > Settings > > General Settings > 2 Press Press Sleep Button or Press and Hold Sleep Button, and then press 3 Press Hibernate > . . Saving money and the environment 90 Adjusting the brightness of the printer display To save energy, or if you have trouble reading the display, adjust its brightness settings. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings. 3 In the Screen Brightness field, enter the brightness percentage you want for the display. 4 Click Submit. Recycling Recycling Dell products To return Dell products for recycling: 1 Visit our Web site at www.dell.com/recycle. 2 Select your country or region. 3 Follow the instructions on the computer screen. Securing the printer 91 Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory). Both types are used to store operating system, device settings, and network information. Erase the content of any installed printer memory in the following circumstances: • • • • • The printer is being decommissioned. The printer is being moved to a different department or location. The printer is being serviced by someone from outside your organization. The printer is being removed from your premises for service. The printer is being sold to another organization. Securing the printer 92 Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, turn off the printer. Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: 1 Turn off the printer. 2 Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen with the progress bar appears. The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is fully turned on, a list of functions appears on the printer display. 3 Press the up or down arrow button until Wipe All Settings appears. The printer will restart several times during this process. Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer memory. 4 Navigate to: Back > Exit Config Menu The printer will perform a power‑on reset, and then return to normal operating mode. Finding printer security information In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed. For more information, see the Embedded Web Server Administrator’s Guide. Maintaining the printer 93 Maintaining the printer Periodically, certain tasks are required to maintain the optimum performance of your printer. Warning—Potential Damage: Failure to replace parts and supplies when directed, may cause damage to your printer or prevent the printer from performing optimally. Cleaning the printer Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer is turned off and unplugged from the electrical outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. 2 Remove paper from the standard bin and multipurpose feeder. 3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum. 4 Dampen a clean, lint-free cloth with water, and use it to wipe the outside of the printer. Warning—Potential Damage: Do not use household cleaners or detergents to prevent damage to the exterior of the printer. 5 Make sure all areas of the printer are dry before sending a new print job. Checking the status of parts and supplies A message appears on the printer display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the printer control panel, navigate to: > Status/Supplies > View Supplies > Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and printer are connected to the same network. 1 Open a Web browser, and then type the printer IP address in the address field. Maintaining the printer 94 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Device Status > More Details. Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may vary significantly and is dependent on many factors, such as actual document content, print quality settings, and other printer settings. The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing supplies based on the estimate. Until an adequate print history is obtained on the printer, initial estimates assume future supplies consumption based on the International Organization for Standardization* test methods and page content. * Average continuous black declared cartridge yield in accordance with ISO/IEC 19752. Ordering supplies Ordering supplies using the Supplies Ordering Utility 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select your printer, and then navigate to: Status Monitor Center > Order Supplies 4 From the Order Printer Supplies dialog, do any of the following: • Click Order Online to order supplies on the Internet. • Click Order by Phone to order supplies by phone. Ordering supplies using Printer Home 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select your printer, and then navigate to: Dell Printer Home > Maintenance > Order supplies 4 From the Order Printer Supplies dialog, do any of the following: • Click Order Online to order supplies on the Web. • Click Order by Phone to order supplies by phone. Maintaining the printer 95 Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: • • • • • • Direct sunlight Temperatures above 35°C (95°F) High humidity above 80% Salty air Corrosive gases Heavy dust Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer, and then open the front door. Maintaining the printer 96 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. 4 Shake the new cartridge to redistribute the toner. 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 6 Close the front door. Maintaining the printer Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 97 Maintaining the printer 98 3 Lift the blue handle, and then pull the imaging unit out of the printer. 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. Maintaining the printer 99 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. 8 Close the front door. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet. • Disconnect all cords and cables from the printer before moving it. Maintaining the printer 100 • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. • Before setting up the printer, make sure there is adequate clearance around it. Use only the power cord provided with this product or the manufacturer's authorized replacement. Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer warranty. Moving the printer to another location The printer and its hardware options can be safely moved to another location by following these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware options. • Keep the printer in an upright position. • Avoid severe jarring movements. Shipping the printer When shipping the printer, use the original packaging. Managing the printer 101 Managing the printer Managing printer messages Use the Status Messenger application to view error messages requiring your intervention on your printer. When there is an error, a bubble appears telling you what the error is, and points you to the appropriate recovery information. If you installed Status Messenger with your printer software, then the application launches automatically when the software installation is completed. The installation is successful if you see the Status Messenger icon in the system tray. Notes: • This feature is available only in Windows XP or later. • Make sure bidirectional communication support is in place so the printer and computer can communicate. Disabling Status Messenger 1 From the system tray, right click the Status Messenger icon. 2 Select Exit. Enabling Status Messenger 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select your printer, and then click Status Messenger. Accessing Status Monitor Center Use the Status Monitor Center application to view the status of any USB‑ or network‑connected printer and order supplies online. Note: Make sure bidirectional communication support is in place so the printer and computer can communicate. 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Click Status Monitor Center. Note: To order supplies online, click the Supplies Ordering Utility link. Checking the virtual display 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. Managing the printer 102 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Press Enter to open the Web page of your printer. 3 Click Applications > Remote Operator Panel > Launch VNC Applet. Note: VNC Applet requires a Java plug‑in to launch. 4 Click Click here to continue. The virtual display works as an actual display would work on a printer control panel. Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, network, and supplies. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Reports, and then click the type of report you want to view. Configuring supply notifications from the Embedded Web Server You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their end‑of‑life by setting the selectable alerts. Notes: • Selectable alerts can be set on the toner cartridge, imaging unit, and maintenance kit. • All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions. • The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some supply conditions. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Supply Notifications. 3 From the drop‑down menu for each supply, select one of the following notification options: Managing the printer 103 Notification Description Off The normal printer behavior for all supplies occurs. E‑mail Only The printer generates an e-mail when the supply condition is reached. The status of the supply will appear on the menus page and status page. Warning The printer displays the warning message and generates an email about the status of the supply. The printer does not stop when the supply condition is reached. Continuable Stop1 The printer stops processing jobs when the supply condition is reached, and the user needs to press a button to continue printing. Non Continuable Stop1,2 The printer stops when the supply condition is reached. The supply must be replaced to continue printing. 1 The printer generates an e-mail about the status of the supply when supply notification is enabled. 2 The printer stops when some supplies become empty to prevent damage. 4 Click Submit. Modifying confidential print settings Note: This feature is available only in network printers or printers connected to print servers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Configuration > Other Settings tab > Security > Confidential Print Setup. 3 Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts, all of the jobs for that user are deleted. • Set an expiration time for confidential print jobs. When a user has not printed the jobs within the specified time, all of the jobs for that user are deleted. 4 Save the modified settings. Copying printer settings to other printers Note: This feature is available only in network printers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click the Copy Printer Settings. Managing the printer 104 3 To change the language, select a language from the drop-down menu, and then click Click here to submit language. 4 Click Printer Settings. 5 Type the IP addresses of the source and target printers in their appropriate fields. Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP. 6 Click Copy Printer Settings. Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see “Printing a menu settings page” on page 26. If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option. For more information, see “Erasing non‑volatile memory” on page 92. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All downloads stored in the RAM are deleted. Downloads stored in the flash memory or in the printer hard disk are not affected. From the printer control panel, navigate to: > Settings > > Settings > > General Settings > > Factory Defaults > > Restore Now > Clearing jams 105 Clearing jams Carefully select paper and specialty media and load it properly to avoid most jams. If jams do occur, then follow the steps outlined in this chapter. Note: Jam recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper • • • • Incorrect loading of paper Do not remove a tray while the printer is printing. Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator. Do not slide the paper into the tray. Load paper as shown in the illustration. Clearing jams 106 • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. • • • • Do not use paper that has been cut or trimmed by hand. Do not mix paper sizes, weights, or types in the same tray. Make sure the paper size and type are set correctly on the computer or printer control panel. Store paper according to manufacturer recommendations. Understanding jam messages and locations When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer display. Open the doors, covers, and trays indicated on the display to remove the jam. Notes: • When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared. Check your printed output stack for discarded pages. • When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting does not guarantee that the page will print. Clearing jams 107 1 2 6 5 3 4 Area Printer control panel message What to do 1 Standard bin [x]‑page jam, clear standard bin. [20y.xx] Remove the jammed paper. 2 Rear door [x]‑page jam, open rear door. [20y.xx] Open the rear door, and then remove the jammed paper. 3 Tray 1 [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] Pull tray 1 completely out, then push the front duplex flap down, and then remove the jammed paper. Note: You may need to open the rear door to clear some 23y.xx paper jams. 4 Tray [x] [x]‑page jam, remove tray [x]. [24y.xx] Pull the indicated tray out, and then remove the jammed paper. 5 Multipurpose feeder [x]‑page jam, clear manual feeder. [250.xx] Remove all paper from the multipurpose feeder, and then remove the jammed paper. 6 Front door [x]‑page jam, open front door. [20y.xx] Open the front door, then remove the toner cartridge, imaging unit, and jammed paper. Clearing jams [x]‑page jam, open front door. [20y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 108 Clearing jams 109 3 Lift the blue handle, and then pull the imaging unit out of the printer. Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. 4 Lift the blue flap in front of the printer. 5 Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Clearing jams 110 6 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer. Clearing jams 111 9 Close the front door. 10 From the printer control panel, select Next > > Clear the jam, press OK > to clear the message and continue printing. [x]‑page jam, open rear door. [20y.xx] 1 Open the front door. 2 Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Clearing jams 112 4 Close the rear door. 5 From the printer control panel, select Next > > Clear the jam, press OK > to clear the message and continue printing. [x]‑page jam, clear standard bin. [20y.xx] 1 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 From the printer control panel, select Next > printing. > Clear the jam, press OK > to clear the message and continue Clearing jams [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Pull the tray completely out of the printer. 2 Locate the blue lever, and then pull it down to release the jam. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 113 Clearing jams 114 4 Insert the tray. 5 From the printer control panel, select Next > > Clear the jam, press OK > to clear the message and continue printing. [x]‑page jam, open tray [x]. [24y.xx] 1 Pull the tray completely out of the printer. Note: The message on the printer display indicates the tray where the jammed paper is located. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Clearing jams 115 3 Insert the tray. 4 From the printer control panel, select Next > > Clear the jam, press OK > to clear the message and continue printing. [x]‑page jam, clear manual feeder. [25y.xx] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Clearing jams 116 3 Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. 4 From the printer control panel, select Next > printing. > Clear the jam, press OK > to clear the message and continue Troubleshooting 117 Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] 1 Check if the toner cartridge and imaging unit are both MICR (Magnetic Imaging Content Recording) or non-MICR supplies. Note: For a list of supported supplies, contact the place where you purchased the printer. 2 Change the toner cartridge or imaging unit so that both are MICR or non‑MICR supplies. Notes: • Use MICR toner cartridge and imaging unit for printing checks and other similar documents. • Use non-MICR toner cartridge and imaging unit for regular print jobs. Cartridge low [88.xy] You may need to order a toner cartridge. Press to clear the message and continue printing. Cartridge nearly low [88.xy] If necessary, press on the printer control panel to clear the message and continue printing. Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide. If necessary, press to clear the message and continue printing. Change [paper source] to [custom type name] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the printer control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel. • Cancel the print job. Troubleshooting 118 Change [paper source] to [custom string] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the printer control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel. • Cancel the print job. Change [paper source] to [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the printer control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel. • Cancel the print job. Change [paper source] to [paper type] [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the printer control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel. • Cancel the print job. Close front door Close the front door of the printer. Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. • Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job. • Cancel the print job. • Install additional printer memory. Defective flash detected [51] Try one or more of the following: • Replace the defective flash memory card. • From the printer control panel, press • Cancel the current print job. to ignore the message and continue printing. Troubleshooting 119 Error reading USB drive. Remove USB. An unsupported USB device is inserted. Remove the USB device, and then insert a supported one. Error reading USB hub. Remove hub. An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one. Imaging unit low [84.xy] You may need to order an imaging unit. If necessary, press to clear the message and continue printing. Imaging unit nearly low [84.xy] If necessary, press on the printer control panel to clear the message and continue printing. Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the User’s Guide. If necessary, press to clear the message and continue printing. Incorrect paper size, open [paper source] [34] Try one or more of the following: • Load the correct size of paper in the tray. • • • • • From the printer control panel, press to clear the message and print using a different tray. Check the tray length and width guides and make sure the paper is loaded properly in the tray. Make sure the correct paper size and type are specified in Print Properties or in the Print dialog. Make sure the paper size and type settings are specified in the Paper menu on the printer control panel. Make sure the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed. • Cancel the print job. Insert Tray [x] Insert the indicated tray into the printer. Troubleshooting 120 Insufficient memory to support Resource Save feature [35] Try one or more of the following: • From the printer control panel, press • Install additional printer memory. to disable Resource Save, clear the message, and continue printing. Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, press to print the portion of the job already stored and begin collating the rest of the print job. • Cancel the current print job. Insufficient memory for Flash Memory Defragment operation [37] Try one or more of the following: • From the printer control panel, press to stop the defragmentation and continue printing. • Delete fonts, macros, and other data in the printer memory. From the printer control panel, navigate to: > Settings > > Settings > >Print Settings > > Utilities Menu > > Format Flash > > Yes > • Install additional printer memory. Insufficient memory, some Held Jobs were deleted [37] From the printer control panel, press to clear the message. Insufficient memory, some held jobs will not be restored [37] Do either of the following: • From the printer control panel, press to clear the message. • Delete other held jobs to free up additional printer memory. Load [paper source] with [custom string] [orientation] Try one or more of the following: • Load the indicated tray or feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper source. Troubleshooting 121 • Cancel the current job. Load [paper source] with [custom type name] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper source. • Cancel the current job. Load [paper source] with [paper size] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct paper size, then it feeds from that tray. If the printer cannot find a tray that has the correct size of paper, then it prints from the default paper source. • Cancel the current job. Load [paper source] with [paper type] [paper size] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper source. • Cancel the current job. Load Manual Feeder with [custom type name] [orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job. Troubleshooting 122 Load Manual Feeder with [custom string] [orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job. Load Manual Feeder with [paper size] [orientation] Try one or more of the following: • Load the feeder with the correct size of paper. • From the printer control panel, press to clear the message and continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job. Load Manual Feeder with [paper type] [paper size] [orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job. Maintenance kit low [80.xy] You may need to order a maintenance kit. Contact technical support or your Dell printer dealer, and then report the message. If necessary, press on the printer control panel to clear the message and continue printing. Maintenance kit nearly low [80.xy] For more information, contact technical support or your Dell printer dealer, and then report the message. If necessary, press on the printer control panel to clear the message and continue printing. Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, contact technical support or your Dell printer dealer. Troubleshooting If necessary, press 123 on the printer control panel to clear the message and continue printing. Memory full [38] Try one or more of the following: • From the printer control panel, press • Decrease the resolution setting. • Install additional printer memory. to clear the message. Network [x] software error [54] Try one or more of the following: • • • • From the printer control panel, press to clear the message and continue printing. Unplug the router, then wait for 30 seconds, and then plug it back again. Turn off the printer, wait for about 10 seconds, and then turn the printer back on. Update the network firmware in the printer or the print server. For more information, contact your system support person. Non‑Dell [supply type], see User’s Guide [33.xy] Note: The supply type can be toner cartridge or imaging unit. The printer has detected a non‑Dell supply or part installed in the printer. Your Dell printer is designed to function best with genuine Dell supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. All life indicators are designed to function with Dell supplies and parts and may deliver unpredictable results if thirdparty supplies or parts are used. Imaging component usage beyond the intended life may damage your Dell printer or associated components. Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty. To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, press and simultaneously for 15 seconds to clear the message and continue printing. If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and then install a genuine Dell supply or part. Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit http://support.dell.com. Troubleshooting 124 Not enough free space in flash memory for resources [52] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. • Delete fonts, macros, and other data stored in the flash memory. From the printer control panel, navigate to: > Settings > > Settings > > Print Settings > > Utilities Menu > > Format Flash > > Yes > • Use a larger‑capacity flash memory card. Note: Downloaded fonts and macros that are not stored in the flash memory are deleted when the printer is turned off or restarted. PPDS font error [50] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. • If the printer cannot find the requested font, then navigate to: > Settings > > Settings > Print Settings > > PPDS menu > > Best Fit > > On > The printer finds a similar font and reformats the affected text. • Cancel the current print job. Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: • Check if the toner cartridge is missing. If missing, install the toner cartridge. For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide. • If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it. Note: If the message appears after reinstalling the supply, then the cartridge is defective. Replace the toner cartridge. Reinstall missing or unresponsive imaging unit [31.xy] Try one or more of the following: • Check if the imaging unit is missing. If missing, install the imaging unit. For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide. • If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it. Note: If the message appears after reinstalling the supply, then the imaging unit is defective. Replace the imaging unit. Troubleshooting 125 Remove paper from standard output bin Remove the paper stack from the standard bin. Replace cartridge, 0 estimated pages remain [88.xy] Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit our Web site. Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit our Web site. Replace maintenance kit, 0 estimated pages remain [80.xy] Contact technical support or your Dell printer dealer, and then report the message. The printer is scheduled for maintenance. Replace unsupported cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit our Web site. Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit our Web site. SMTP server not set up. Contact system administrator. From the printer control panel, press to clear the message. Note: If the message appears again, then contact your system support person. Troubleshooting 126 Standard network software error [54] Try one or more of the following: • • • • From the printer control panel, press to confirm. Unplug the router, then wait for 30 seconds, and then plug it back again. Turn off the printer, and then turn it back on. Update the network firmware in the printer or print server. For more information, contact your system support person. Standard parallel port disabled [56] • From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to confirm. Notes: • The printer discards any data received through the parallel port. • Make sure the Parallel Buffer menu is not set to Disabled. Standard USB port disabled [56] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. Note: The printer discards any data received through the USB port. • From the printer control panel, set USB Buffer to Auto. Too many flash options installed [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra flash memory. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Too many trays attached [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra trays. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Troubleshooting 127 Unformatted flash detected [53] Try one or more of the following: • From the printer control panel, press • Format the flash memory device. to stop the defragmentation and continue printing. Note: If the error message remains, then the flash memory device may be defective and need to be replaced. Unsupported option in slot [x] [55] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the unsupported option card from the printer controller board, and then replace it with a supported card. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Solving printer problems • “Basic printer problems” on page 127 • “Option problems” on page 129 • “Paper feed problems” on page 131 Basic printer problems The printer is not responding Action Yes No Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Step 3 Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Press the Sleep button Go to step 3. to wake the printer from Sleep mode or Hibernate mode. Go to step 4. Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet. Troubleshooting 128 Action Yes No Step 4 Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment. Go to step 5. Go to step 6. Make sure to match the following: Check other electrical equipment plugged into the electrical outlet. Does other electrical equipment work? Step 5 Check if the cables connecting the printer and the computer are inserted in the correct ports. • The USB symbol on the cable with the USB symbol on the printer Are the cables inserted in the correct ports? • The appropriate Ethernet cable with the Ethernet port Step 6 Make sure the electrical outlet is not turned off by a switch or breaker. Turn on the switch or reset the breaker. Go to step 7. Is the electrical outlet turned off by a switch or breaker? Step 7 Connect the printer Check if the printer is plugged into any surge protectors, uninterruptible power cord directly to a properly grounded power supplies, or extension cords. electrical outlet. Go to step 8. Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords? Step 8 Go to step 9. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Go to step 10. Turn off the printer, remove all packing materials, then reinstall the hardware options, and then turn on the printer. Go to step 11. Use correct printer driver settings. Check if one end of the printer cable is plugged into a port on the printer and the other to the computer, print server, option, or other network device. Is the printer cable securely attached to the printer and the computer, print server, option, or other network device? Step 9 Make sure to install all hardware options properly and remove any packing material. Are all hardware options properly installed and all packing material removed? Step 10 Check if you have selected the correct port settings in the printer driver. Are the port settings correct? Troubleshooting 129 Action Yes No Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact technical support. Is the printer working? Printer display is blank Action Yes No Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Turn off the printer, and then contact technical support. Do Please wait and Ready appear on the printer display? Option problems Cannot detect internal option Action Yes No Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Check if the internal option is properly installed in the controller board. a Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet. b Make sure the internal option is installed in the appropriate connector in the controller board. c Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Is the internal option properly installed in the controller board? Go to step 3. Connect the internal option to the controller board. Troubleshooting 130 Action Yes No Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the internal option listed in the menu settings page? Step 4 a Check if the internal option is selected. The problem is solved. Contact technical support. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver” on page 21. b Resend the print job. Does the internal option operate correctly? Tray problems Action Yes No Step 1 a Open the tray and do one or more of the following: The problem is solved. Go to step 2. • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator. • Make sure paper lies flat in the tray. b Check if the tray closes properly. Is the tray working? Step 2 a Turn off the printer, then wait about 10 seconds, and then turn the printer back on. The problem is solved. Go to step 3. b Resend the print job. Is the tray working? Step 3 Check if the tray is installed and recognized by the printer. Print a menu settings page, and then check if the tray is listed in the Installed Features list. Is the tray listed in the menu settings page? Go to step 4. Reinstall the tray. For more information, see the setup documentation that came with the tray. Troubleshooting 131 Action Yes No Step 4 Go to step 5. Manually add the tray in the printer driver. Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver” on page 21. Is the tray available in the printer driver? Step 5 Check if the option is selected. a From the application you are using, select the option. For Mac OS X version 9 users, make sure the printer is set up in Chooser. The problem is solved. Contact technical support. b Resend the print job. Is the tray working? Paper feed problems Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: Go to step 2. The problem is solved. Go to step 3. The problem is solved. • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator. • Check if you are printing on a recommended paper size and type. b Insert the tray properly. If jam recovery is enabled, then the print jobs will reprint automatically. Do paper jams still occur frequently? Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do paper jams still occur frequently? Troubleshooting 132 Action Yes No Step 3 Contact technical The problem is solved. a Review the tips on avoiding jams. For more information, see “Avoiding support. jams” on page 105. b Follow the recommendations, and then resend the print job. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action Yes No Open front door and remove all trays. Contact technical support. The problem is solved. Yes No a Clear any jammed pages. Note: Make sure all paper fragments are removed. b Press to clear the message and continue printing. Does the paper jam message remain? Jammed pages are not reprinted Action a Turn on jam recovery. 1 From the printer control panel, navigate to: > General Settings > > Print Recovery > > Settings > Jam Recovery 2 Press the left or right arrow button to scroll to On or Auto, and then press . b Resend the pages that did not print. Were the jammed pages reprinted? The problem is solved. Contact technical support. Troubleshooting 133 Solving print problems Printing problems Multiple‑language PDF files do not print Action Yes No Step 1 The problem is solved. Go to step 2. a Check if the print options for the PDF output are set to embed all fonts. b Generate a new PDF file, and then resend the print job. Do the files print? Step 2 a Open the document you want to print in Adobe Acrobat. The problem is solved. Contact technical support. b Click File > Print > Advanced > Print As Image > OK > OK. Do the files print? Error message about reading the flash drive appears Action Yes No Step 1 Go to step 2. Insert the flash drive into the front USB slot. Check if the flash drive is inserted into the front USB slot. Note: The flash drive will not work if it is inserted into the rear USB slot. Is the flash drive inserted into the front USB slot? Step 2 Check if the printer is busy. Note: A green blinking light indicates that the printer is busy. Wait until the printer is Go to step 3. ready, then view the held jobs list, and then print the documents. Is there an error message on the display? Step 3 Check for an error message on the display. Note: A blinking red light indicates a printer error. Since the printer requires attention, the printer ignores the flash drive. Does the printer require attention? Clear the message. Go to step 4. Troubleshooting 134 Action Yes No Step 4 Go to step 5. Use a supported flash drive. Contact your system support person. Contact technical support. Yes No Check if the flash drive is supported. For more information regarding tested and approved USB flash memory devices, see “Supported flash drives and file types” on page 49. Is the flash drive supported? Step 5 Check if the USB slot is disabled by the system support person. Is the USB slot disabled? Print jobs do not print Action Step 1 The problem is solved. Go to step 2. a From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the print job. Do the jobs print? Step 2 The problem is solved. Go to step 3. a Check if the printer is plugged in and turned on, and if Ready appears on the printer display. b Resend the print job. Do the jobs print? Step 3 The problem is solved. Go to step 4. If an error message appears on the printer display, then clear the message. Note: The printer continues to print after clearing the message. Do the jobs print? Step 4 a Check if the ports (USB, serial, or Ethernet) are working and if the cables are securely connected to the computer and the printer. Note: For more information, see the setup documentation that came with the printer. b Resend the print job. Do the jobs print? The problem is solved. Go to step 5. Troubleshooting 135 Action Yes No Step 5 The problem is solved. Go to step 6. a Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. b Resend the print job. Do the jobs print? Step 6 a Remove, and then reinstall the printer software. For more The problem is solved. Contact technical support. information, see “Installing the printer software” on page 20. Note: For more information, visit http://support.dell.com. b Resend the print job. Do the jobs print? Print job takes longer than expected Action Yes No Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. a From the printer control panel, navigate to: Settings > General Settings b Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both. Did the job print? Step 2 The problem is solved. Go to step 3. Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job, and then resend the job Did the job print? Step 3 The problem is solved. Go to step 4. a Remove held jobs stored in the printer memory. b Resend the print job. Did the job print? Step 4 a Disable the Page Protect feature. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Page Protect > Off b Resend the print job. Did the job print? The problem is solved. Go to step 5. Troubleshooting 136 Action Yes Step 5 The problem is solved. Contact technical support. Install additional printer memory, and then resend the print job. No Did the job print? Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. The problem is solved. Go to step 2. b Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved. Go to step 3. a From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray. b Resend the print job. Did the job print from the correct tray or on the correct paper? Step 3 The problem is solved. Go to step 4. a Depending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type. b Resend the print job. Did the job print from the correct tray or on the correct paper? Step 4 a Check if the trays are not linked. b Resend the print job. Did the job print from the correct tray or on the correct paper? The problem is solved. Contact technical support. Troubleshooting 137 Incorrect characters print Action Yes No Step 1 Make sure the printer is not in Hex Trace mode. Deactivate Hex Trace mode. Go to step 2. Contact technical support. The problem is solved. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Step 2 a From the printer control panel, select Standard Network or Network [x], and then set SmartSwitch to On. b Resend the print job. Do incorrect characters print? Tray linking does not work Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Yes No a From the printer control panel, set the paper size and type in the Paper The problem is solved. Contact technical support. menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked. b Resend the print job. Do the trays link correctly? Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. The problem is solved. Go to step 2. Did the job print and collate correctly? Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job. Did the job print and collate correctly? The problem is solved. Go to step 3. Troubleshooting 138 Action Yes Step 3 The problem is solved. Contact technical support. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. No Did the job print and collate correctly? Unexpected page breaks occur Action Yes No Step 1 The problem is solved. Go to step 2. Adjust the print timeout settings. a From the printer control panel, navigate to: Settings > General Settings > Timeouts > Print Timeout b Select a higher setting, and then press c Resend the print job. . Did the file print correctly? Step 2 a Check the original file for manual page breaks. b Resend the print job. Did the file print correctly? Print quality problems Characters have jagged or uneven edges The problem is solved. Contact technical support. Troubleshooting 139 Action Yes Step 1 Go to step 2. a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: No Select a font that is supported by the printer. Menus > Reports > Print Fonts 2 Select PCL Fonts or PostScript Fonts. b Resend the print job. Are you using fonts that are supported by the printer? The problem is solved. Contact technical support. Check if the fonts installed on the computer are supported by the printer. Step 2 Are the fonts installed on the computer supported by the printer? Clipped pages or images Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. Do one or more of the following: a Move the width and length guides in the tray to the correct positions for the paper loaded. b Resend the print job. Is the page or image clipped? Step 2 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Do the paper size and type match the paper loaded in the tray? • Specify the paper size from the tray settings to match the paper loaded in the tray. • Change the paper loaded in the tray to match the paper size specified in the tray settings. Troubleshooting 140 Action Yes No Step 3 Go to step 4. The problem is solved. Contact technical support. The problem is solved. Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Go to step 3. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. Go to step 4. The problem is solved. a Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. b Resend the print job. Is the page or image clipped? Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge. 2 Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Install the imaging unit, and then the cartridge. b Resend the print job. Is the page or image clipped? Shadow images appear on prints Leading edge A AB BC CD D A AB BC CD D Trailing edge Load paper with the correct paper type and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Step 2 From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. Is the tray set to the type and weight of the paper loaded? Step 3 a Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. b Resend the print job. Do shadow images still appear on prints? Troubleshooting 141 Action Yes No Step 4 Contact technical support. The problem is solved. Action Yes No Step 1 The problem is solved. Go to step 2. Replace the imaging unit, and then resend the print job. Do shadow images still appear on prints? Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge a From the Quality Menu on the printer control panel, decrease the toner darkness. Note: 8 is the factory default setting. b Resend the print job. Did the gray background disappear from the prints? Step 2 The problem is solved. Go to step 3. Reinstall the imaging unit and the toner cartridge. a Remove the toner cartridge. b Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. c Install the imaging unit, and then the cartridge. d Resend the print job. Did the gray background disappear from the prints? Step 3 Replace the imaging unit, and then resend the print job. Did the gray background disappear from the prints? The problem is solved. Contact technical support. Troubleshooting 142 Incorrect margins on prints ABCD ABCD ABCD Action Yes No Step 1 The problem is solved. Go to step 2. a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. Are the margins correct? Step 2 From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? Go to step 3. Do one or more of the following: • Specify the paper size from the tray settings to match the paper loaded in the tray. • Change the paper loaded in the tray to match the paper size specified in the tray settings. Step 3 a Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. b Resend the print job. Are the margins correct? The problem is solved. Contact technical support. Troubleshooting 143 Paper curl Action Yes Go to step 2. Step 1 Move the width and length guides in the tray to the correct positions for the size of the paper loaded. No Adjust the width and length guides. Are the width and length guides positioned correctly? Step 2 Go to step 3. From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. Do the paper type and weight match the type and weight of the paper in the tray? Step 3 a Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. b Resend the print job. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact technical support. The problem is solved. Is the paper still curled? Step 4 a Remove the paper from the tray, and then turn it over. b Resend the print job. Is the paper still curled? Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the paper still curled? Print irregularities Leading edge ) ) ABCDE ABCDE ABCDE Trailing edge Troubleshooting Action 144 Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. b Resend the print job. No The problem is solved. Do print irregularities still appear? Step 2 Go to step 3. Specify the paper size and type from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Do the printer settings match the type and weight of the paper loaded in the tray? Step 3 a Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. b Resend the print job. Do print irregularities still appear? Step 4 Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Load paper from a fresh package. From the printer Go to step 5. control panel, set the paper texture in the Paper menu to match the paper loaded in the tray. Go to step 6. The problem is solved. Contact technical support or your Dell printer dealer. The problem is solved. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do print irregularities still appear? Step 6 Replace the imaging unit, and then resend the print job. Do print irregularities still appear? Troubleshooting 145 Repeating defects appear on prints Action Yes Step 1 Go to step 2. • 97 mm (3.82 in.) • 47 mm (1.85 in.) • 38 mm (1.5 in.) Is the distance between defects equal to one of the listed measurements? Replace the imaging unit, and then resend the print job. 1 Check if the distance between the defects equal to 80 mm (3.15 in.) 2 Take note of the distance, and then contact technical support or your Dell printer dealer. Measure the distance between the defects. Check for a distance between the defects that equals: Step 2 No Contact technical support or your Dell printer dealer. The problem is solved. Yes No Do the repeating defects still appear? Print is too dark Action Go to step 2. Step 1 a From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. b Resend the print job. Is the print still too dark? The problem is solved. Troubleshooting 146 Action Yes No Step 2 Go to step 3. Do one or more of the following: a From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. • Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. Is the tray set to the type, texture, and weight of the paper loaded? • Change the paper loaded in the tray to match the paper type, texture and weight specified in the tray settings. Step 3 Go to step 4. a Depending on your operating system, specify the paper type, texture and weight from Printing Preferences or from the Print dialog. The problem is solved. b Resend the print job. Is the print still too dark? Step 4 Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? Step 5 From the printer Go to step 5. control panel, change the texture settings in the Paper Texture menu to match the paper you are printing on. Go to step 6. The problem is solved. Contact technical support. The problem is solved. a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the print still too dark? Step 6 Replace the imaging unit, and then resend the print job. Is the print still too dark? Troubleshooting 147 Print is too light Action Yes Step 1 Go to step 2. a From the Quality menu on the printer control panel, increase the toner darkness. No The problem is solved. Note: 8 is the factory default setting. b Resend the print job. Is the print still too light? Step 2 Go to step 3. Change the paper type, texture, and weight to match the paper loaded in the tray. Go to step 4. Step 3 a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. The problem is solved. From the printer control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray. Is the tray set to the type, texture, and weight of the paper loaded? Is the print still too light? Step 4 Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the print still too light? From the printer Go to step 5. control panel, change the texture settings in the Paper Texture menu to match the paper you are printing on. Go to step 6. The problem is solved. Troubleshooting 148 Action Yes No Step 6 Go to step 7. The problem is solved. Contact technical support. The problem is solved. Action Yes No Step 1 Go to step 2. The problem is solved. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Install the imaging unit, and then the cartridge. b Resend the print job. Is the print still too light? Step 7 Replace the imaging unit, and then resend the print job. Is the print still too light? Printer is printing blank pages a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Check if the packing material is properly removed from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge. b Resend the print job. Is the printer still printing blank pages? Troubleshooting 149 Action Yes No Step 2 Go to step 3. The problem is solved. Contact technical support. The problem is solved. Yes No a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge. b Resend the print job. Is the printer still printing blank pages? Step 3 Replace the imaging unit, and then resend the print job. Is the printer still printing blank pages? Skewed print )E ) D ABC E ABCD E ABCD Action Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. The problem is solved. b Resend the print job. Is the print still skewed? Step 2 a Check if you are printing on a paper that is supported by the tray. b Resend the print job. Is the print still skewed? Contact technical support. The problem is solved. Troubleshooting 150 Printer is printing solid black pages Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Contact technical support. The problem is solved. Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. Contact technical support. The problem is solved. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job. Is the printer printing solid black pages? Step 2 Replace the imaging unit, and then resend the print job. Is the printer printing solid black pages? Transparency print quality is poor From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 a Check if you are using a recommended type of transparency. b Resend the print job. Is the print quality still poor? Troubleshooting 151 Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. No The problem is solved. b Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3. Change the paper type and weight to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact technical support. The problem is solved. From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. Do the paper type and weight match the type and weight of the paper in the tray? Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked horizontal lines appear on prints? Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job. Do streaked horizontal lines appear on prints? Step 5 Replace the imaging unit, and then resend the print job. Do streaked horizontal lines appear on prints? Troubleshooting 152 Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. No The problem is solved. Do streaked vertical lines appear on prints? Step 2 Go to step 3. From the printer control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray. Do one or more of the following: • Specify the paper texture, type, and weight from the tray settings to match the paper loaded in the tray. Do the paper texture, type, and weight match the paper in the tray? • Change the paper loaded in the tray to match the paper texture, type, and weight specified in the tray settings. Step 3 Go to step 4. The problem is solved. Go to step 5. The problem is solved. a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked vertical lines appear on prints? Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job. Do streaked vertical lines appear on prints? Troubleshooting 153 Action Yes No Step 5 Contact technical support or your Dell printer dealer. The problem is solved. Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Step 2 Go to step 3. a Load the specified tray or feeder with a recommended type of paper. The problem is solved. Replace the imaging unit, and then resend the print job. Do streaked vertical lines appear on prints? Horizontal voids appear on prints Leading edge Trailing edge b Resend the print job. Do horizontal voids appear on prints? b Resend the print job. Do horizontal voids appear on prints? Step 3 Go to step 4. The problem is solved. Contact technical support. The problem is solved. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge. b Resend the print job. Do horizontal voids appear on prints? Step 4 Replace the imaging unit, and then resend the print job. Do horizontal voids appear on prints? Troubleshooting 154 Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 Go to step 2. The problem is solved. Step 2 Go to step 3. a From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. The problem is solved. a Make sure your software program is using a correct fill pattern. b Resend the print job. Do vertical voids appear on prints? b Resend the print job. Do vertical voids appear on prints? Step 3 Go to step 4. The problem is solved. Contact technical support. The problem is solved. Check if you are using a recommended type of paper. a Load the indicated tray or feeder with a recommended type of paper. b Resend the print job. Do vertical voids appear on prints? Step 4 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge. b Resend the print job. Do vertical voids appear on prints? Note: The laser scanning unit may be defective. Troubleshooting 155 Toner specks appear on prints Action Yes No Replace the imaging unit, and then resend the print job. Contact technical support. The problem is solved. Action Yes No Step 1 Go to step 2. The problem is solved. Contact technical support or your Dell printer dealer. The problem is solved. Do toner specks appear on prints? Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Reinstall the imaging unit. a Remove, and then install the imaging unit. b Resend the print job. Do fog or shading appear on prints? Step 2 Replace the imaging unit, and then resend the print job. Do fog or shading appear on prints? Toner rubs off Leading edge ABC DEF Trailing edge Troubleshooting 156 Action Yes No Step 1 Go to step 2. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. From the Paper menu on the printer control panel, set the paper texture. Contact technical support or your Dell printer dealer. Action Yes No Replace the imaging unit, and then resend the print job. Contact technical support. The problem is solved. Action Yes No Step 1 The problem is solved. Go to step 2. From the Paper menu on the printer control panel, check the paper type and weight. Do the paper type and texture match the paper loaded in the tray? Step 2 Check if you are printing on paper with texture or rough finishes. Are you printing on textured or rough paper? Uneven print density Is the print density uneven? Embedded Web Server does not open a Turn on the printer. b Open a Web browser, and then type the printer IP address. c Press Enter. Does the Embedded Web Server open? Troubleshooting 157 Action Yes No Step 2 The problem is solved. Go to step 3. Make sure the printer IP address is correct. a View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. b Open a Web browser, and then type the IP address. Note: Depending on the network settings, you may need to type “https://” instead of “http://” before the printer IP address to access the Embedded Web Server. c Press Enter. Does the Embedded Web Server open? Step 3 The problem is solved. Go to step 4. Check if the network is working. a Print a network setup page. b Check the first section of the network setup page and confirm that the status is Connected. Note: If the status is Not Connected, then the connection may be intermittent, or the network cable may be defective. Contact your system support person for a solution, and then print another network setup page. c Open a Web browser, and then type the printer IP address. d Press Enter. Does the Embedded Web Server open? Step 4 The problem is solved. Go to step 5. Check if the cable connections to the printer and print server are secure. a Connect the cables properly. For more information, see the setup documentation that came with the printer. b Open a Web browser, and then type the printer IP address. c Press Enter. Does the Embedded Web Server open? Step 5 Temporarily disable the Web proxy servers. Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. Does the Embedded Web Server open? The problem is solved. Contact your system support person. Troubleshooting 158 Contacting technical support When you call technical support, describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and the service tag number or express service code. For more information, see the label on the inside top front cover or at the back of the printer. The service tag number is also listed on the menu settings page. For more information, check the Dell Support Web site at http://support.dell.com. Appendix 159 Appendix Dell Technical Support Policy Technician‑assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell‑installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support. Additional technical support options may be available for purchase. Dell provides limited technical support for the printer and any Dell‑installed software and peripherals. Support for third‑party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus). Contacting Dell You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information. You can contact Dell electronically using the following addresses: • World Wide Web www.dell.com/ www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com/jp/ (Japan only) www.euro.dell.com (Europe only) www.dell.com/la/ (Latin American and Caribbean countries) www.dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your email address as your password. • Electronic Support Service mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) • Electronic Quote Service apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) Appendix 160 Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the Product Information Guide. Index 161 Index Numerics 250‑sheet tray installing 17 550‑sheet tray installing 17 Symbols [x]‑page jam, clear manual feeder. [25y.xx] 115 [x]‑page jam, clear standard bin. [20y.xx] 112 [x]‑page jam, open front door. [20y.xx] 108 [x]‑page jam, open rear door. [20y.xx] 111 [x]‑page jam, open tray [x]. [24y.xx] 114 [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] 113 A accessing Status Monitor Center 101 accessing the controller board 13 Active NIC menu 62 adjusting printer display brightness 90 adjusting Sleep mode 88 adjusting toner darkness 46 AppleTalk menu 67 attaching cables 19 available internal options 13 avoiding jams 40 avoiding paper jams 105 C cables Ethernet 19 parallel 19 USB 19 canceling print job, from computer 51 canceling a print job from a computer 51 from the printer control panel 50 cannot open Embedded Web Server 156 card stock loading, multipurpose feeder 32 tips 40 Cartridge low [88.xy] 117 Cartridge nearly low [88.xy] 117 Cartridge very low, [x] estimated pages remain [88.xy] 117 Cartridge, imaging unit mismatch [41.xy] 117 Change [paper source] to [custom string] load [orientation] 118 Change [paper source] to [custom type name] load [orientation] 117 Change [paper source] to [paper size] load [orientation] 118 Change [paper source] to [paper type] [paper size] load [orientation] 118 checking an unresponsive printer 127 checking status of parts and supplies 93 checking the status of parts and supplies 93 checking the virtual display using the Embedded Web Server 101 cleaning exterior of the printer 93 cleaning the printer 93 Close front door 118 Complex page, some data may not have printed [39] 118 confidential jobs modifying print settings 103 confidential print jobs printing from a Macintosh computer 49 printing from Windows 49 configuration information wireless network 23 configurations printer 10 Configure MP menu 56 configuring multiple printers 103 supply notifications, imaging unit 102 supply notifications, maintenance kit 102 supply notifications, toner cartridge 102 configuring supply notifications 102 configuring the Universal paper size settings 27 connecting to a wireless network using PBC, Push Button Configuration method 24 using PIN, Personal Identification Number method 24 using the Embedded Web Server 25 conservation settings brightness, adjusting 90 conserving supplies 87 Eco‑Mode 87 Hibernate Mode 89 Quiet mode 88 Sleep mode 88 conserving supplies 87 contacting technical support 158 control panel, printer 11 indicator light 12 Sleep button light 12 controller board accessing 13 custom paper type assigning 37 custom paper type name creating 35 custom paper type names assigning 36 Custom Type [x] assigning a paper type 37 Custom Type [x] name creating 35 Custom Types menu 60 D Default Source menu 53 Defective flash detected [51] 118 device and network settings erasing 92 directory list printing 50 Index display troubleshooting printer display is blank 129 display, control panel 11 display, printer control panel adjusting brightness 90 documents, printing from Macintosh 46 from Windows 46 E Eco‑Mode setting 87 embedded solutions erasing 92 Embedded Web Server adjusting brightness 90 checking the status of parts 93 checking the status of supplies 93 copying settings to other printers 103 modifying confidential print settings 103 problem accessing 156 Embedded Web Server Administrator's Guide where to find 92 envelopes loading, multipurpose feeder 32 tips on using 41 environmental settings conserving supplies 87 Eco‑Mode 87 Hibernate Mode 89 printer display brightness, adjusting 90 Quiet mode 88 Sleep mode 88 erasing non‑volatile memory 92 erasing volatile memory 92 Error reading USB drive. Remove USB. 119 Error reading USB hub. Remove hub. 119 Ethernet network preparing to set up for Ethernet printing 22 Ethernet network setup using Macintosh 22 using Windows 22 Ethernet networking Macintosh 22 Windows 22 Ethernet port 19 162 Ethernet setup preparing for an 22 exterior of the printer cleaning 93 F factory defaults, restoring 104 finding more information about the printer 8 Finishing menu 77 firmware card 13 flash drive printing from 47 flash drives supported file types 49 font sample list printing 50 G General Settings menu 72 green settings Eco‑Mode 87 Hibernate Mode 89 Quiet mode 88 Sleep mode 88 H held jobs printing from a Macintosh computer 49 printing from Windows 49 Help menu 85 Hibernate Mode using 89 HTML menu 84 I Image menu 85 imaging unit replacing 97 Imaging unit low [84.xy] 119 Imaging unit nearly low [84.xy] 119 Imaging unit very low, [x] estimated pages remain [84.xy] 119 Incorrect paper size, open [paper source] [34] 119 indicator light 11 individual settings erasing 92 Insert Tray [x] 119 installing an optional card 16 installing printer on a network Ethernet networking 22 installing printer software 20 adding options 21 installing the 250‑sheet tray 17 installing the 550‑sheet tray 17 Insufficient memory for Flash Memory Defragment operation [37] 120 Insufficient memory to collate job [37] 120 Insufficient memory to support Resource Save feature [35] 120 Insufficient memory, some Held Jobs were deleted [37] 120 Insufficient memory, some held jobs will not be restored [37] 120 internal options 13 IPv6 menu 65 J jams accessing 106 avoiding 105 understanding messages 106 jams, clearing in duplex area 113 in front door 108 in manual feeder 115 in rear door 111 in standard bin 112 in tray [x] 114 L labels, paper tips 41 letterhead loading, multipurpose feeder 32 tips on using 42 light, indicator 11 linking trays 35 assigning custom paper type names 36 Load [paper source] with [custom string] [orientation] 120 Load [paper source] with [custom type name] [orientation] 121 Load [paper source] with [paper size] [orientation] 121 Load [paper source] with [paper type] [paper size] [orientation] 121 Index Load Manual Feeder with [custom string] [orientation] 122 Load Manual Feeder with [custom type name] [orientation] 121 Load Manual Feeder with [paper size] [orientation] 122 Load Manual Feeder with [paper type] [paper size] [orientation] 122 loading multipurpose feeder 32 trays 28 loading the optional tray 28 loading the standard tray 28 lock, security 91 M Maintenance kit low [80.xy] 122 Maintenance kit nearly low [80.xy] 122 Maintenance kit very low, [x] estimated pages remain [80.xy] 122 managing printer messages 101 memory types installed on printer 91 memory card 13 installing 14 Memory full [38] 123 menu settings loading on multiple printers 103 menu settings page printing 26 menus Active NIC 62 AppleTalk 67 Configure MP 56 Custom Types 60 Default Source 53 Finishing 77 General Settings 72 Help 85 HTML 84 Image 85 IPv6 65 list of 52 Miscellaneous 70 Network [x] 62 Network Card 64 Paper Loading 59 Paper Size/Type 53 Paper Texture 56 Paper Weight 58 163 PCL Emul 81 PDF 80 PostScript 80 Quality 78 Reports 61, 63 Security Audit Log 70 Set Date and Time 71 Setup 75 SMTP Setup menu 69 Standard Network 62 Standard USB 67 Substitute Size 56 TCP/IP 64 Universal Setup 61 Utilities 79 Wireless 66 XPS 80 Miscellaneous menu 70 mobile device printing from 47 moving the printer 9, 99, 100 multipurpose feeder loading 32 N Network [x] menu 62 Network [x] software error [54] 123 Network Card menu 64 network setup page printing 26 Non‑Dell [supply type], see User’s Guide [33.xy] 123 non‑volatile memory 91 erasing 92 Not enough free space in flash memory for resources [52] 124 number of remaining pages estimate 94 O optional card installing 16 optional tray loading 28 options 250‑sheet tray, installing 17 550‑sheet tray, installing 17 firmware cards 13 memory card 14 memory cards 13 updating in printer driver 21 ordering supplies using Printer Home 94 P paper characteristics 38 letterhead 39 loading, multipurpose feeder 32 preprinted forms 39 recycled 40 selecting 39 setting size 27 setting type 27 storing 40 unacceptable 39 Universal size setting 27 using recycled 87 paper feed troubleshooting message remains after jam is cleared 132 paper jams avoiding 105 paper jams, clearing in duplex area 113 in front door 108 in manual feeder 115 in rear door 111 in standard bin 112 in tray [x] 114 Paper Loading menu 59 paper messages [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] 113 Paper Size/Type menu 53 paper sizes supported by the printer 43 paper stop, using 27 Paper Texture menu 56 paper types duplex support 44 supported by printer 44 where to load 44 Paper Weight menu 58 parallel port 19 parts checking status 93 checking, using the Embedded Web Server 93 parts and supplies, status of checking, on printer control panel 93 Index PCL Emul menu 81 PDF menu 80 Personal Identification Number method using 24 PostScript menu 80 PPDS font error [50] 124 preparing to set up the printer on an Ethernet network 22 print irregularities 143 print job canceling from the printer control panel 50 canceling, from computer 51 print quality troubleshooting blank pages 148 characters have jagged edges 138 clipped pages or images 139 gray background on prints 141 horizontal voids appear on prints 153 print irregularities 143 print is too dark 145 print is too light 147 printer is printing solid black pages 150 repeating print defects appear on prints 145 shadow images appear on prints 140 skewed print 149 streaked horizontal lines appear on prints 151 streaked vertical lines 152 toner fog or background shading 155 toner rubs off 155 toner specks appear on prints 155 transparency print quality is poor 150 uneven print density 156 white streaks 154 print troubleshooting error reading flash drive 133 incorrect characters print 137 incorrect margins on prints 142 jammed pages are not reprinted 132 job prints from wrong tray 136 job prints on wrong paper 136 jobs do not print 134 Large jobs do not collate 137 164 multiple‑language PDF files do not print 133 paper curl 143 paper frequently jams 131 print job takes longer than expected 135 tray linking does not work 137 unexpected page breaks occur 138 printer configurations 10 minimum clearances 9 moving 9, 99, 100 selecting a location 9 shipping 100 printer configurations basic model 10 configured model 10 printer control panel 11 adjusting brightness 90 factory defaults, restoring 104 indicator light 12 Sleep button light 12 using 11 printer control panel, virtual display using the Embedded Web Server 101 printer information where to find 8 printer is printing blank pages 148 printer messages [x]‑page jam, clear manual feeder. [25y.xx] 115 [x]‑page jam, clear standard bin. [20y.xx] 112 [x]‑page jam, open front door. [20y.xx] 108 [x]‑page jam, open rear door. [20y.xx] 111 [x]‑page jam, open tray [x]. [24y.xx] 114 Cartridge low [88.xy] 117 Cartridge nearly low [88.xy] 117 Cartridge very low, [x] estimated pages remain [88.xy] 117 Cartridge, imaging unit mismatch [41.xy] 117 Change [paper source] to [custom string] load [orientation] 118 Change [paper source] to [custom type name] load [orientation] 117 Change [paper source] to [paper size] load [orientation] 118 Change [paper source] to [paper type] [paper size] load [orientation] 118 Close front door 118 Complex page, some data may not have printed [39] 118 Defective flash detected [51] 118 Error reading USB drive. Remove USB. 119 Error reading USB hub. Remove hub. 119 Imaging unit low [84.xy] 119 Imaging unit nearly low [84.xy] 119 Imaging unit very low, [x] estimated pages remain [84.xy] 119 Incorrect paper size, open [paper source] [34] 119 Insert Tray [x] 119 Insufficient memory for Flash Memory Defragment operation [37] 120 Insufficient memory to collate job [37] 120 Insufficient memory to support Resource Save feature [35] 120 Insufficient memory, some Held Jobs were deleted [37] 120 Insufficient memory, some held jobs will not be restored [37] 120 Load [paper source] with [custom string] [orientation] 120 Load [paper source] with [custom type name] [orientation] 121 Load [paper source] with [paper size] [orientation] 121 Load [paper source] with [paper type] [paper size] [orientation] 121 Load Manual Feeder with [custom string] [orientation] 122 Load Manual Feeder with [custom type name] [orientation] 121 Load Manual Feeder with [paper size] [orientation] 122 Index Load Manual Feeder with [paper type] [paper size] [orientation] 122 Maintenance kit low [80.xy] 122 Maintenance kit nearly low [80.xy] 122 Maintenance kit very low, [x] estimated pages remain [80.xy] 122 managing 101 Memory full [38] 123 Network [x] software error [54] 123 Non‑Dell [supply type], see User’s Guide [33.xy] 123 Not enough free space in flash memory for resources [52] 124 PPDS font error [50] 124 Reinstall missing or unresponsive cartridge [31.xy] 124 Reinstall missing or unresponsive imaging unit [31.xy] 124 Remove paper from standard output bin 125 Replace cartridge, 0 estimated pages remain [88.xy] 125 Replace imaging unit, 0 estimated pages remain [84.xy] 125 Replace maintenance kit, 0 estimated pages remain [80.xy] 125 Replace unsupported cartridge [32.xy] 125 Replace unsupported imaging unit [32.xy] 125 SMTP server not set up. Contact system administrator. 125 Standard network software error [54] 126 Standard parallel port disabled [56] 126 Standard USB port disabled [56] 126 Too many flash options installed [58] 126 Too many trays attached [58] 126 Unformatted flash detected [53] 127 Unsupported option in slot [x] [55] 127 Unsupported USB hub, please remove 119 165 printer options troubleshooting internal option is not detected 129 tray problems 130 printer problems, solving basic 127 printer software installing 20 printing directory list 50 font sample list 50 from a mobile device 47 from flash drive 47 from Macintosh 46 from Windows 46 menu settings page 26 network setup page 26 printing a document 46 printing a network setup page 26 printing confidential and other held jobs from a Macintosh computer 49 from Windows 49 printing from a flash drive 47 printing from a mobile device 47 publications where to find 8 Push Button Configuration method using 24 Q Quality menu 78 Quiet mode 88 R recycled paper using 40, 87 recycling Dell products 90 reducing noise 88 Reinstall missing or unresponsive cartridge [31.xy] 124 Reinstall missing or unresponsive imaging unit [31.xy] 124 Remove paper from standard output bin 125 repeat print jobs printing from a Macintosh computer 49 printing from Windows 49 repeating print defects appear on prints 145 Replace cartridge, 0 estimated pages remain [88.xy] 125 Replace imaging unit, 0 estimated pages remain [84.xy] 125 Replace maintenance kit, 0 estimated pages remain [80.xy] 125 Replace unsupported cartridge [32.xy] 125 Replace unsupported imaging unit [32.xy] 125 replacing imaging unit 97 toner cartridge 95 reports viewing 102 Reports menu 61, 63 reserve print jobs printing from a Macintosh computer 49 printing from Windows 49 S safety information 6, 7 security modifying confidential print settings 103 Security Audit Log menu 70 security lock 91 security settings erasing 92 security Web page where to find 92 selecting a location for the printer 9 selecting paper 39 Set Date and Time menu 71 setting paper size 27 paper type 27 TCP/IP address 64 setting up the printer on an Ethernet network (Macintosh only) 22 on an Ethernet network (Windows only) 22 Setup menu 75 shipping the printer 100 Sleep mode adjusting 88 SMTP server not set up. Contact system administrator. 125 Index SMTP Setup menu 69 software Status Messenger 101 Status Monitor Center 101 Supplies Ordering Utility 94 standard bin, using 27 Standard Network menu 62 Standard network software error [54] 126 Standard parallel port disabled [56] 126 standard tray loading 28 Standard USB menu 67 Standard USB port disabled [56] 126 statement of volatility 91 Status Monitor Center accessing 101 status of parts and supplies checking 93 storing paper 40 supplies 95 streaked horizontal lines appear on prints 151 streaked vertical lines appear on prints 152 streaks appear 154 Substitute Size menu 56 supplies checking status 93 checking, using the Embedded Web Server 93 conserving 87 ordering 94 storing 95 using recycled paper 87 Supplies Ordering Utility ordering supplies 94 supply notifications configuring 102 supported flash drives 49 supported paper sizes 43 supported paper types and weights 44 T TCP/IP menu 64 tips card stock 40 labels, paper 41 166 letterhead 42 on using envelopes 41 transparencies 42 tips on using envelopes 41 toner cartridge replacing 95 toner darkness adjusting 46 Too many flash options installed [58] 126 Too many trays attached [58] 126 transparencies loading, multipurpose feeder 32 tips 42 trays linking 35 loading 28 unlinking 35 troubleshooting cannot open Embedded Web Server 156 checking an unresponsive printer 127 contacting technical support 158 solving basic printer problems 127 troubleshooting, display printer display is blank 129 troubleshooting, paper feed message remains after jam is cleared 132 troubleshooting, print error reading flash drive 133 incorrect characters print 137 incorrect margins on prints 142 jammed pages are not reprinted 132 job prints from wrong tray 136 job prints on wrong paper 136 jobs do not print 134 Large jobs do not collate 137 multiple‑language PDF files do not print 133 paper curl 143 paper frequently jams 131 print job takes longer than expected 135 tray linking does not work 137 unexpected page breaks occur 138 troubleshooting, print quality blank pages 148 characters have jagged edges 138 clipped pages or images 139 gray background on prints 141 horizontal voids appear on prints 153 print irregularities 143 print is too dark 145 print is too light 147 printer is printing solid black pages 150 repeating print defects appear on prints 145 shadow images appear on prints 140 skewed print 149 streaked horizontal lines appear on prints 151 streaked vertical lines 152 toner fog or background shading 155 toner rubs off 155 toner specks appear on prints 155 transparency print quality is poor 150 uneven print density 156 white streaks on a page 154 troubleshooting, printer options internal option is not detected 129 tray problems 130 U unacceptable paper 39 uneven print density 156 Unformatted flash detected [53] 127 Universal paper size settings configuring 27 Universal Setup menu 61 unlinking trays 35 Unsupported option in slot [x] [55] 127 Unsupported USB hub, please remove 119 updating options in printer driver 21 USB port 19 using Hibernate Mode 89 using recycled paper 87 using the printer control panel 11 Utilities menu 79 Index V verify print jobs printing from a Macintosh computer 49 printing from Windows 49 vertical voids appear 154 viewing reports 102 virtual display checking, using Embedded Web Server 101 voids appear 154 volatile memory 91 erasing 92 volatility statement of 91 W Wireless menu 66 wireless network configuration information 23 wireless network setup using the Embedded Web Serve 25 X XPS menu 80 167
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