Dell All In One Printer 922 Users Manual Owner's

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2015-02-09

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Dell™ Photo All-In-One Printer 922

Owner’s Manual
Look Inside For:
• Ordering Supplies
• Getting Started
• Using Your Printer
• Understanding the Software
• Maintenance and Troubleshooting

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Ordering Ink Cartridges and Supplies
Your Dell™ Photo All-In-One Printer 922 includes software installed to detect the ink levels in the
printer. During a print job, a screen appears on your computer to warn you of low ink levels. You can
order ink online at www.dell.com/supplies or by phone.
US

877-INK-2-YOU

Italy

800602705

Australia

1300 303 290

Japan

044-556-3551

Austria

08 20 - 24 05 30 35

Luxembourg

02.713 1590

Belgium

02.713 1590

Mexico

001 866 851 1754

Canada

1-877-501-4803

Netherlands

020 - 674 4881

Chile

1230-020-3947

Norway

231622 64

800-202874

Portugal

21 4220710

Colombia

01800-9-155676

PRC

800-858-0888

Denmark

3287 5215

Puerto Rico

866 851 1760

Finland

09 2533 1411

Spain

902120385

France

825387247

Sweden

08 587 705 81

Germany

0800 2873355

Switzerland

0848 801 888

Ireland

1850 707 407

0870 907 4574

Your printer has been designed to print using the following ink cartridges.

Item:

Part number:

Black ink cartridge

M4640

Color ink cartridge

M4646

Photo ink cartridge

J4844

Standard yield black ink cartridge

J5566

Standard yield color ink cartridge

J5567

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your printer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal
injury, or death.

Information in this document is subject to change without notice.
© 2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, and Latitude are
trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the
Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer
Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock,
Texas, 78682, USA.

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Contents

1 Getting Started
Understanding the Printer Parts

. . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . .

Accessing Your User’s Guide
Setting Up Your Printer

Using the Operator Panel .

. . . . . . . . . . . . . . . . . . . . .

Operator Panel Menus .

. . . . . . . . . . . . . . . . . . . . .

Understanding the Automatic Paper Type Sensor
Loading Paper .

. . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . .

Print Media Guidelines for the Paper Support

. . . . . . . . . .

Placing Your Document on the Scanner Glass

. . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2 Using Your Printer
Printing

. . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . .

Printing a Document
Printing Photos

. . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Printing Borderless Photos
Printing Other Projects
Copying

. . . . . . . . . .

. . . . . . . . . . . .

Copying Photos Using Your Computer

. . . . . . . . . . . . . .

Copying Photos Without a Computer

. . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . .

Copying Documents Using the Operator Panel
Copying Documents Using Your Computer

Changing Copy Settings

Contents

Scanning

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Scanning Photos

. . . . . . . . . . . . . . . . . . . . . . . .

Scanning Multiple Pages or Images

. . . . . . . . . . . . . .

30
30
31

Editing Scanned Text Using Optical Character Recognition (OCR) 31
Saving an Image on Your Computer

. . . . . . . . . . . . . .

E-mailing a Scanned Image or Document

. . . . . . . . . . .

. . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Enlarging or Reducing Images or Documents
Faxing

Sending a Fax

. . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Microsoft Fax

. . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . .

Installing Microsoft Fax in Windows XP
Changing the Fax Configuration

. . . . . . . . . . . . . . . .

3 Understanding the Software
Understanding the Printer Software

. . . . . . . . . . . . . . .
. . . . . . . . . . . . .

. . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . .

Using the Dell Printer Solution Center
Using the Dell All-In-One Center
Using Print Properties

. . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . .

Using Dell Picture Studio v2.0

4 Ink Cartridge Maintenance
Replacing Ink Cartridges
Aligning Ink Cartridges

Cleaning the Ink Cartridge Nozzles

. . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .

5 Troubleshooting
Troubleshooting

Setup Problems

. . . . . . . . . . . . . . . . . . . . . . . .

General Problems

Conte n ts

. . . . . . . . . . . . . . . . . . . . . . .

52
55

Error Messages and Lights

. . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . .

Improving Print Quality

6 Contacting Dell
Technical Assistance

Automated Order-Status Service .
Contacting Dell

. . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . .

7 Appendix
Limited Warranties and Return Policy

. . . . . . . . . . . . . . .

Limited Warranty for Dell-Branded Hardware Products
(U.S. Only)

. . . . . . . . . . . . . . . . . . . . . . . . . . .

"Total Satisfaction" Return Policy (U.S. Only)

. . . . . . . . . .

82
86

Limited Warranty Terms for Dell-Branded Hardware Products
(Canada Only) .

. . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . .

. . . . . . . . . .

"Total Satisfaction" Return Policy (Canada Only) .
Dell Software and Peripherals (Canada Only)

1-Year End-User Manufacturer Guarantee (Latin America
and the Caribbean Only) .

. . . . . . . . . . . . . . . . . . . .

Dell Inc. Ink and Toner Cartridges Limited Warranties

. . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .

Ink and Toner Cartridges Limited Warranty (U.S. and
Canada Only)

Ink and Toner Cartridges Limited Warranty (Latin America
Only)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Dell Software License Agreement
Regulatory Notices

. . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . .

NOM Information (Mexico Only)

Index

. . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

98
99
102
102

105

Contents

Conte n ts

C AU TION: SAFETY INSTRUCTIONS
Use the following safety guidelines to help ensure your own personal safety and to help
protect your computer and working environment from potential damage.
•

Use only the power cable provided with this product or the manufacturer’s
authorized replacement power cable.

•

Connect the power cable to an electrical outlet that is near the product and easily
accessible.

•

Refer service or repairs, other than those described in the user documentation, to
a professional service person.

CAUTION: Do not use the fax feature during a lightning storm. Do not set up this
product or make any electrical or cabling connections, such as the power cable
or telephone, during a lightning storm.

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1
SECTION 1

Getting Started
Understanding the Printer Parts
Accessing Your User’s Guide
Setting Up Your Printer
Using the Operator Panel
Understanding the Automatic Paper Type Sensor
Loading Paper

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Understanding the Printer Parts
2

4
11

10
6

Number:

Part:

Description:

Paper support

Part that supports loaded paper.

Paper guide

Guide that helps the paper feed into the printer
properly.

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Number:

Part:

Description:

Top cover

Top of printer that holds your document or photo flat
while you scan it.

Paper exit tray

Tray that holds the paper as it exits the printer.
NOTE: Pull the paper exit tray straight out to extend
it.

Printer unit

Unit you lift to gain access to the ink cartridges.

Scanner support

Part under printer unit that keeps the printer open
while you change ink cartridges.
NOTE: To close the printer for normal operation, lift
the printer unit, press the scanner support to the right,
and then lower the printer unit until it rests on the
main body of the printer.

Ink cartridge carrier

Carrier that holds two ink cartridges, one color and
the other black or photo (sold separately). For more
information on your cartridges, see "Replacing Ink
Cartridges" on page 44.

USB connector

Slot into which you plug the USB cable (sold
separately). The other end of the USB cable plugs into
your computer.

Power connector

Slot into which you plug the power cable.
NOTE: Insert the power cable into the printer before
connecting the power cable into the wall outlet.

Operator panel

Panel on the printer you use to control copying, faxing,
and printing. For more information, see "Using the
Operator Panel" on page 15.

Scanner glass

Surface on which you place your document or photo
face down to copy, fax, or scan it.

Ge tt ing St art ed

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Accessing Your User’s Guide
Click Start→ Programs or All Programs → Dell Printers→ Dell Photo AIO Printer
922→ View Dell User’s Guide.
NOTE: You cannot access your User’s Guide until you have installed the drivers for your
printer.

Setting Up Your Printer
NOTE: The Dell Photo AIO Printer 922 supports Microsoft® Windows® 2000 and Windows
XP.

Follow the instructions on your printer Setup Diagram to install the hardware and software.
If you encounter problems during setup, see "Troubleshooting" on page 51.
You can use the Dell Photo All-In-One Printer 922 to do a variety of things. A few important
things to note:

•

If your printer is connected to a computer, you can use either the printer operator
panel or the printer software to create your projects.

•

You do need to connect your printer to a computer to scan, print, and fax.

•

You do not need to connect your printer to a computer to copy.

Ge tt ing S tarte d

Using the Operator Panel
The operator panel buttons allow you to scan, copy, and customize documents. The printer
is on when the Power button illuminates.

1
2

8
3
7
4

Use the:

To:

Display

• View the number of copies selected.
• View settings for Quality, Dark, and Resize. For
more information, see "Operator Panel Menus" on
page 16.

Menu button

• Scroll through the available menus. Each time you
press this button, the next item on the display
appears.
• Select a choice that appears on the display.
• Feed newly loaded paper.

Color Copy button

Make a color copy.

Scan button

Start the scanning process and open the Dell
All-In-One Center (if your printer is connected to a
computer).
NOTE: If using your printer without a computer, this
button does not function.

Ge tt ing St art ed

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Use the:

To:

Power button

Turn your printer on or off.

Cancel button

• Cancel a scan, print, or copy job in progress.
• Cancel a copy job (using only the printer) and eject
a page.
• Exit a menu and return to the default settings.

Black Copy button

Make a black and white copy.

Down arrow button

• Decrease a number on the display.
• Scroll through a list on the display.

Up arrow button

• Increase a number on the display.
• Scroll through a list on the display.

Operator Panel Menus
When you press the Menu button, the following menus appear.

From this menu:

You can:

Copies

• Press the down arrow button to decrease the
number of copies.
• Press the up arrow button to increase the number of
copies.

Quality

Press the down arrow button or the up arrow button to
select one of these quality settings.
• Draft (Do not select Draft if a photo cartridge is
installed.)
• Normal
• Photo

Dark (Lighter/Darker)

Make a document lighter or darker.
• Press the down arrow button to make a document
lighter (in 25% increments).
• Press the up arrow button to make a document
darker (in 25% increments).

Resize

Change the size of the image or document.
• Press the down arrow button to decrease the size of
the image or document.
• Press the up arrow button to increase the size of the
image or document.

Ge tt ing S tarte d

Understanding the Automatic Paper Type
Sensor
Your printer has an automatic paper type sensor that detects the following paper types:
•

Plain

•

Transparency

•

Glossy/photo

•

Coated

If you load one of these paper types, the printer detects the paper type and automatically
adjusts the Quality/Speed settings.
Paper type

Quality/Speed settings
Black and Color Cartridges
Installed

Photo and Color Cartridges
Installed

Plain

Normal

Photo

Transparency

Normal

Photo

Glossy/photo

Photo

Coated

Normal

Photo

NOTE: Your printer cannot detect the paper size.

To choose paper size:
1

With your document open, click File→ Print.

In the Print dialog box, click Preferences or Properties (depending on your program or
operating system).
The Print Properties screen appears.

On the Paper Setup tab, select the paper size.

Click OK.

Unless you turn off the automatic paper type sensor, it always remains on. To turn off the
automatic paper type sensor for a specific print job:
1

With your document open, click File→ Print.

In the Print dialog box, click Preferences or Properties (depending on your program or
operating system).

Ge tt ing St art ed

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The Printing Preferences screen appears.
3

Click the Quality/Copies tab.

Click the Use my choice button.

Select the paper type in the drop-down menu.

Click OK.

To turn off the automatic paper type sensor for all print jobs:
1

In Windows XP, click Start→ Control Panel→ Printers and Other Hardware→ Printers
and Faxes.
In Windows 2000, click Start→ Settings→Printers.

Right-click the Printer icon.

Click Printing Preferences.

Click the Quality/Copies tab, and then click Paper Type Sensor Options.

Click the Use my choice button.

Select the paper type in the drop-down menu.

Click OK.

Loading Paper
1

Place the paper against the guide on the right side of the paper support.

Squeeze and slide the left paper guide to the left edge of the paper.
NOTE: Do not force paper into the printer. The paper should be flat against the paper support
surface and the right edge should be flush against the right paper guide.

Ge tt ing S tarte d

Print Media Guidelines for the Paper Support
Load up to:

Make sure:

100 sheets of
plain paper

• The paper is loaded vertically against the right side of the paper support.
• The paper guide rests against the left edge of the paper.
NOTE: Load letterhead paper with the top of the letterhead entering the
printer first and facing up.
• You select Draft (select Photo if a photo cartridge is installed), Normal, or
Photo print quality.

20 sheets of
banner paper

• You remove any paper from the paper support before inserting banner
paper.
• You place a stack of banner paper on or behind the printer, with only the
number of sheets required.
NOTE: You must select A4 Banner or Letter Banner paper size in Print
Properties. Failure to do so will cause a paper jam. See "Paper Problems" on
page 55.
• You load the leading edge of the banner paper into the printer against the
right side of the paper support.
• You squeeze and slide the paper guide to the left edge of the banner paper.
• You use banner paper designed for inkjet printers.

Ge tt ing St art ed

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Load up to:

Make sure:

10 envelopes

• The print side of the envelopes faces up.
• The envelopes are loaded vertically against the right side of the paper
support.
• The stamp location is in the upper left corner.

• The paper guide rests against the left edge of the envelopes.
• You print the envelopes with Landscape orientation.
• You select the correct envelope size. Select the next biggest size if the
exact envelope size is not listed, and set the left and right margins so that
your envelope text will be correctly positioned.
NOTE: You can load a single envelope into the paper support without
removing plain paper.

25 greeting
cards, index
cards,
postcards, or
photo cards

•
•
•
•

The print side of the cards faces up.
The cards are loaded vertically against the right side of the paper support.
The paper guide rests against the left edge of the cards.
You select Normal or Photo print quality.

25 sheets of
photo or
glossy paper

•
•
•
•

The glossy or coated side of the paper faces up.
The paper guide rests against the left edge of the paper.
You select Normal or Photo print quality.
The paper is loaded vertically against the right side of the paper support.

1 iron-on
transfer

•
•
•
•

You follow the loading instructions on the packaging.
The blank side of the transfer faces up.
The paper guide rests against the left edge of the transfer.
You select Normal or Photo print quality.

Ge tt ing S tarte d

Load up to:

Make sure:

20
transparencies

• The rough side of the transparencies faces up.
• The paper guide rests against the left edge of the transparencies.
NOTE: You can load a single transparency into the paper support without
removing plain paper.
• You select Normal or Photo print quality.
• The transparencies are loaded vertically against the right side of the paper
support.

Placing Your Document on the Scanner Glass
1

Open the top cover.

Place the item you want to copy face down on the scanner glass in the lower right
corner.

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NOTE: Make sure the upper left corner of the front of the item aligns with the arrow on the
printer.

Close the top cover.

Ge tt ing S tarte d

2
SECTION 2

U s i n g Yo u r P r i n t e r
Printing
Copying
Scanning
Faxing

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Printing
Printing a Document
1

Turn on your computer and printer, and make sure they are connected.

Load paper with the print side facing up. For more information, see "Loading Paper"
on page 18.

With your document open, click File→ Print.

Customize your print settings:
a

Click Preferences, Properties, Options, or Setup (depending on the program or
operating system).
The Print Properties dialog box appears.

On the Quality/Copies tab, select Quality/Speed, the paper type, the number of
copies, and black and white or color printing.

On the Paper Setup tab, select the paper size and orientation.

On the Print Layout tab, select the layout and duplexing settings.

To see details about a setting, right-click the setting on the screen, and then select
What’s This?.

After making the changes in Print Properties, click OK at the bottom of the
screen to return to the Print dialog box.

Click OK or Print (depending on the program or operating system).

Printing Photos
1

Load the photo paper with the print (glossy) side facing up. For more information, see
"Print Media Guidelines for the Paper Support" on page 19.

Make sure you have a color cartridge and a photo cartridge (sold separately) installed.
For more information, see "Replacing Ink Cartridges" on page 44.

With your document open, click File→ Print.

To customize your print settings, click Preferences, Properties, Options, or Setup
(depending on the program or operating system).
The Print Properties dialog box appears.

On the Quality/Copies tab, select Photo and the paper type.

Us ing Yo ur Pri n te r

On the Paper Setup tab, select the paper size and orientation.
NOTE: Photo/glossy or coated paper is recommended for printing photos.

On the Print Layout tab, select the photo layout.

When finished customizing your photo, click OK.

Click OK or Print (depending on the program or operating system).

To prevent your photos from sticking together or smudging, remove each photo after
it exits the printer.
NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time
for the prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This
maximizes the life of your prints.

Printing Borderless Photos

For best results, load photo/glossy paper and make sure the print side is facing up. For
more information, see "Print Media Guidelines for the Paper Support" on page 19.

Make sure you have a color cartridge and a photo cartridge installed.

With your document open, click File→ Print.

To customize your print settings, click Preferences, Properties, Options, or Setup
(depending on the program or operating system).
The Print Properties dialog box appears.

On the Print Layout tab, click Borderless.

When finished customizing your photo, click OK.

U si n g Yo u r Pri n te r

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Click OK or Print (depending on the program or operating system).

Printing Other Projects
The I Want To menu provides wizards for creating projects. You may want to print a photo,
print on an envelope, print a banner, make a poster, create a booklet, or print a greeting
card.
1

With your document open, click File→ Print.

To customize print settings, click Preferences, Properties, Options, or Setup
(depending on the program or operating system).
The Print Properties dialog box appears along with the I Want To menu.

Select one of the available projects or click See more printing ideas.

Follow the instructions on the screen to complete your project.

Copying
To make copies, you can use the printer operator panel or your computer. For easy
one-touch color or black and white copies, press Color Copy or Black Copy on the operator
panel.

Copying Documents Using the Operator Panel
1

Turn on your printer.

Load the paper. For more information, see "Loading Paper" on page 18.

Open the top cover.

Place the item you want to copy face down on the scanner glass. Make sure the upper
left corner of the front of the item aligns with the arrow on the printer. For more
information, see "Placing Your Document on the Scanner Glass" on page 21.

Close the top cover.

If you want to make more than one copy, press the up arrow on the operator panel to
select the number of copies (1-99).

Change any copy settings. For more information, see "Operator Panel Menus" on
page 16.
NOTE: If you are using the Dell software on a computer instead of the operator panel buttons,
see "Changing Copy Settings" on page 28.

Us ing Yo ur Pri n te r

On the operator panel, press the Color Copy button to create a color copy or press the
Black Copy button to create a black and white copy.
Copying appears on the display.

Copying Documents Using Your Computer
1

Turn on your computer and printer, and make sure they are connected.

Load the paper. For more information, see "Loading Paper" on page 18.

Open the top cover.

Place your document on the scanner glass. Make sure the upper left corner of the front
of the item aligns with the arrow on the printer. For more information, see "Placing
Your Document on the Scanner Glass" on page 21.

Close the top cover.

Click Start→ Programs or All Programs → Dell Printers→ Dell Photo AIO Printer
922→ Dell All-In-One Center.
The Dell All-In-One Center appears.

Select a copy quantity (1-99) and color.

Click See More Copy Settings to:
–

Choose a copy quality.

–

Select the blank paper size.

–

Select the original document size.

–

Lighten or darken your document.

Copying Photos Using Your Computer
1

Turn on your computer and printer, and make sure they are connected.

Load photo paper with the print side facing up. For more information, see "Print
Media Guidelines for the Paper Support" on page 19.

Place your document face down on the scanner glass. Make sure the upper left corner
of the front of the item aligns with the arrow on the printer. For more information, see
"Placing Your Document on the Scanner Glass" on page 21.

Click Start→ Programs or All Programs → Dell Printers→ Dell Photo AIO Printer
922→ Dell All-In-One Center.
The Dell All-In-One Center appears.

U si n g Yo u r Pri n te r

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Click Preview Now.

Adjust the dotted lines to fit around the portion of the image you want to print.

In the Copy section, select Photo.

Select a copy quantity and color.

To customize your photo, click See More Copy Settings.

When you finish customizing your settings, click Copy Now.

Copying Photos Without a Computer
1

Load photo paper. For more information, see "Print Media Guidelines for the Paper
Support" on page 19.

Open the top cover.

Place the photo on the glass.

Close the top cover.

Select the copy quality. For more information, see "Operator Panel Menus" on page 16.

Press the Color Copy button.

Changing Copy Settings
1

Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer
922→ Dell All-In-One Center.
The Dell All-In-One Center appears.

Select a copy quantity and color.

Click See More Copy Settings to:

–

Choose a copy quality.

–

Select the blank paper size.

–

Select the original document size.

–

Lighten or darken your document.

–

Reduce or enlarge your document.

Click the Advanced button to change options such as paper size and quality.

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To make any changes, click the following tabs.
Click this tab:

To:

• Select the paper size and type.
• Select borderless printing options.
• Select the print quality.

Scan

• Select the color depth and scan resolution.
• Auto-crop the scanned image.

Image Enhancements

• Sharpen your blurry images.
• Adjust the brightness of your image.
• Adjust the color correction curve (gamma) of your
image.

Image Patterns

• Smooth the conversion of a gray image to a black
and white dot pattern (dither).
• Remove image patterns from magazines or
newspapers (descreen).
– Select whether to process with Best quality or
Best speed.
• Reduce the background noise on your color
document.

When you finish customizing your copy settings, click OK, and then click Copy Now.

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Scanning
1

Turn on your computer and printer, and make sure they are connected.

Place the document face down on the scanner glass and make sure the upper left
corner of the front of the document aligns with the arrow on the printer. For more
information, see "Placing Your Document on the Scanner Glass" on page 21.

Press Scan on the operator panel.
The Dell All-In-One Center appears.

In the Send scanned image to: drop-down menu, select a program as your scan
destination.

Customize your scan settings.

Click Scan Now to complete your scan.

Scanning Photos
1

Turn on your computer and printer, and make sure they are connected.

Place the photo face down on the scanner glass and make sure the upper left corner of
the front of the photo aligns with the arrow on the printer. For more information, see
"Placing Your Document on the Scanner Glass" on page 21.

Press Scan on the operator panel.
The Dell All-In-One Center appears.

Click Preview Now.

Adjust the dotted lines to fit around the portion of the photo you want to scan.

In the Send scanned image to: drop-down menu, select the photo program you want
to use.
NOTE: If the program you want to use is not listed, select Search for more... in the drop-down
menu. On the next screen, click Add to locate and add your program to the list.

Change any settings.

When you finish customizing your image, click Scan Now.
When your document has finished processing, the selected program opens.

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Scanning Multiple Pages or Images
1

Place the first sheet on the scanner glass and make sure the upper left corner of the
front of the sheet aligns with the arrow on the printer. For more information, see
"Placing Your Document on the Scanner Glass" on page 21.

Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer
922→ Dell All-In-One Center.
The Dell All-In-One Center appears.

In the Send scanned image to: drop-down menu, select the program you want to use.
For example, you might want to fax or e-mail multiple pages to someone.

In the Scan section, click See More Scan Settings.

Click the Advanced button.

Click Display Advanced Scan Settings to change advanced options.

On the Scan tab, click the Scan multiple items before output box.

Click OK.

When you finish customizing your settings, click Scan Now.
After you scan the first page, a prompt appears requesting the next page.

Place the next sheet on the scanner glass and click Yes. Repeat until you finish
scanning all pages.

When finished, click No. The program appears with the multiple pages scanned.

Editing Scanned Text Using Optical Character Recognition (OCR)
Optical Character Recognition (OCR) software converts a scanned image into editable text
within a word processing program.
NOTE: Japanese customers should use E-Typist OCR software. This software is located on a separate
CD.
1

Open the top cover.

Place your document on the scanner glass. Make sure the upper left corner of the front
of the document aligns with the arrow on the printer. For more information, see
"Placing Your Document on the Scanner Glass" on page 21.

Close the top cover.

Click Start→ Programs or All Programs→ Dell Printers→ Dell AIO Printer
A922→ Dell All-In-One Center.

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The Dell All-In-One Center appears.
5

In the Send scanned images to: drop-down menu, select a word processing or
text-editing program.

In the How will the scan be used? drop-down menu, select To edit text (OCR and
300 DPI).

Click Scan Now.
The scanned text appears.

Saving an Image on Your Computer
1

Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer
922→ Dell All-In-One Center.
The Dell All-In-One Center appears.

In the Creative Tasks section, click Save an image on my computer.

Follow the instructions on your screen.

E-mailing a Scanned Image or Document
To send scanned images or documents through e-mail:
1

Open the top cover.

Place the photograph or document you want to scan face down on the scanner glass.
Make sure the upper left corner of the front of the photograph or document aligns
with the arrow on the printer. For more information, see "Placing Your Document on
the Scanner Glass" on page 21.

Close the top cover.

Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer
922→ Dell All-In-One Center.
The Dell All-In-One Center appears.

Click Preview Now.

In the Creative Tasks section, click E-mail an image to a friend.

In the What is being scanned? menu, make a selection.

Follow the instructions on the screen to prepare the photograph for e-mail.

Click Next.

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Open your e-mail program, write a note to accompany the attached photo, and then
send it.

NOTE: If you have questions about how to do this, consult the Help for your e-mail program.

Enlarging or Reducing Images or Documents
If you are using your printer with a computer, you can enlarge or reduce your document
between 25-400 percent using the Dell All-In-One Center.
If you are using your printer without a computer, you can enlarge or reduce your document
by: 25, 50, 100, 150, 200 percent, and Fit-to options using the operator panel.
1

Load the paper. For more information, see "Loading Paper" on page 18.

Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer
922→ Dell All-In-One Center.
The Dell All-In-One Center appears.

Click Preview Now.

In the Creative Tasks section, select Enlarge or reduce an image.

Follow the instructions on the screen to select the size of your new image.

When you finish customizing your image, click Print Now.

Faxing
To use Microsoft Fax, you must have a Windows-based computer equipped with a modem.
Before you do anything else, check to see that the Microsoft Fax software is on your
computer:
Click Start→Programs or All Programs→Accessories→Communications.
For Windows XP:
•

If you see Fax in the list that appears, you have Microsoft Fax on your computer.
Continue with "Configuring Microsoft Fax" on page 35.

•

If you do not see Fax in the list that appears, continue with "Installing Microsoft Fax
in Windows XP" on page 34.

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For Windows 2000, Fax Service Management is automatically installed.

Sending a Fax
You can send single or multiple page faxes.
1

Turn on your printer and computer, and make sure they are connected. Make sure
your computer modem is connected to an active analog phone line. If you have DSL,
you must have a DSL filter installed.

Place your document on the scanner glass and make sure the upper left corner aligns
with the arrow. For more information, see "Placing Your Document on the Scanner
Glass" on page 21.

Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer
922→ Dell All-In-One Center.
The Dell All-In-One Center appears.

•

In the Creative Tasks section of the Dell All-In-One Center you can either:
Click Fax an image and follow the instructions on the screen.

NOTE: One of the questions on the screen asks if there is more than one page. If there are multiple
pages in your fax, you should choose Yes, prompt me for each page.

•

In the Scan or Fax section, customize your fax job by answering the questions that
appear on your screen.
–

If you want to send a single page fax, click Fax Now.

–

If you want to send a multiple page fax, click Advanced→Scan multiple items
before output→OK.

Installing Microsoft Fax in Windows XP
1

Click Start →Settings →Control Panel. Under Pick a Category, click Add or
Remove Programs.
The Add or Remove Programs dialog box opens.

Click Add/Remove Windows Components.

In the Components list, click to select the Fax Services box.

Click Next.

Click Finish.

In the Add or Remove Programs dialog box, click Close.

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Configuring Microsoft Fax
To configure for fax:
1

Click Start →Programs or All Programs→Accessories→Communications→Fax→
Fax Console (Windows XP) and Fax Service Management (Windows 2000).

On the Welcome to Fax Configuration screen, click Next.

On the Sender Information screen, type the information you want to be displayed on
your fax cover page, and then click Next.

On the Select Device for Sending or Receiving Faxes screen, click the modem that is
installed in your computer in the Please select the fax device list.

If you want to disable the sending of faxes, click to clear the Enable Send check box.

Click the Manual answer button or Automatically answer after (user-defined number
of rings) button.

Click to select the Enable Receive check box if you want to receive faxes.

Click Next.

On the Transmitting Subscriber Identification (TSID) screen, type the identification
information (usually your fax number and your name or business name) in the TSID
box. This information will appear in the header area of the faxes you send and
identifies your fax machine to the person who receives your faxes.

NOTE: The TSID is mandatory in some areas.
10

Click Next.

NOTE: Steps 10-13 only occur if you enabled your machine to receive faxes in step 6.
11

On the Called Subscriber Identification (CSID) screen, type the CSID (appears to
confirm that the fax is being sent to the correct recipient) that you want in the CSID
box.

Click Next.

On the Routing Options screen, click to select the Print it on check box if you want
each received fax to be automatically printed. When you select this check box, select
the Dell Photo AIO Printer 922 to print the received fax.

Click to select the Store a copy in a folder check box if you want to create an archive
copy of each fax. When you select this check box, you are able to specify the storage
location for the fax copy.

Click Next.

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Confirm the configuration settings in the Configuration Summary list, and then click
Finish.
You are now ready to send or receive faxes.

Changing the Fax Configuration

Click Start →Programs or All Programs →Accessories →Communications →Fax,
and then click Fax Console.

In Fax Console, click Configure Fax on the Tools menu to start the Fax
Configuration Wizard.

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3
SECTION 3

Understanding the
Software
Using the Dell All-In-One Center
Using Print Properties
Using the Dell Printer Solution Center
Using Dell Picture Studio v2.0

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Understanding the Printer Software
The printer software includes:
•

Dell Printer Solution Center — Provides maintenance and troubleshooting help, basic
usage information, and how-to’s for creating projects.

•

Dell All-In-One Center — Allows you to perform various scan, copy, fax, and print
operations with newly scanned and previously saved documents and images.

•

Print Properties — Allows you to adjust printer settings.

•

Dell Picture Studio v2.0 — Allows you to manage, edit, display, print, and convert
photos and other types of images.

Using the Dell Printer Solution Center
Three tabs on the Dell Printer Solution Center provide you with a variety of printing
options.
Advanced tab
•

Printing Status button - Click this button to see your options for displaying printing
status information on your screen.

•

About button - Click this button to view software version information.

•

Networking button - Click this button to see your networking options.

Maintenance tab
•

Use Color Cartridge for all Black Printing icon - Click this icon and follow the
instructions on the screen to use your color cartridge for black printing.

Contacts tab
•

Customer support website - support.dell.com.

•

Order ink or supplies - directs you to Dell’s cartridge ordering website,
www.dell.com/supplies.

•

Dell printer Service Tag number - displays your printer Service Tag number.

To access the Dell Printer Solution Center:
Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer
922→ Dell Printer Solution Center.

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Using the Dell All-In-One Center
The Dell All-In-One Center allows you to:
•

Scan, copy, fax, and perform creative tasks.

•

Select where you want to send the scanned image.

•

Select the quantity and color of your copies.

•

Access troubleshooting and maintenance information.

•

Preview images you want to print or copy.

•

Manage photos (copy them to folders, print them, perform creative copying).

To access the Dell All-In-One Center:
Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer
922→ Dell All-In-One Center.
The Dell All-In-One Center includes four main sections: Scan or Fax, Copy, Creative
Tasks, and Preview.
In this section:

You can:

Scan or Fax

• Select the program where you want to send the
scanned image.
• Select the type of image being scanned.
• Select how you will use the scan.
• Select Fax Now.
NOTE: Click See More Scan Settings to view all
settings.

Copy

•
•
•
•

Select the quantity and color of your copies.
Select a quality setting for your copies.
Adjust the size of the scanned area.
Lighten or darken your copies (this can also be
accomplished using the operator panel).
• Enlarge or reduce your copies.
NOTE: Click See More Copy Settings to view all
settings.

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In this section:

You can:

Creative Tasks

Select from a variety of creative ideas.
• Enlarge or reduce an image.
• Repeat an image several times on one page.
• Print an image as a multi-page poster.
• E-mail an image.
• Fax using your computer’s modem.
• Save an image on your computer.
• Edit text found in a scanned document (Optical
Character Recognition).
• Modify an image with a photo editor.

Preview

• Select a portion of the preview image to scan.
• View an image of what will be printed or copied.

For more information on using the Dell All-In-One Center, see your User’s Guide on the
CD. For more information about the Dell All-In-One Center, click Help in the Dell
All-In-One Center.

Using Print Properties
Print Properties allows you to change the various printer settings. You can change your
printer settings in Print Properties depending on the type of project you want to create.
To access Print Properties:
1

With your document open, click File→ Print.
The Print dialog box appears.

In the Print dialog box, click Preferences, Properties, Options, or Setup (depending
on the program or operating system).
The Print Properties screen appears.

To access Print Properties when a document is not open:
1

In Windows XP, click Start→ Settings→ Printers and Faxes.
In Windows 2000, click Start→ Settings→ Printers.

Right-click on the printer icon, and then select Printer Preferences.
NOTE: Changes made to the printer settings from the Printers folder become the default
settings for most programs.

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Print Properties Tabs

Print Properties includes three main tabs.
From this tab:

You can change these settings:

Quality/Copies

Quality/Speed — Select Automatic, Draft, Normal, or
Photo depending on your desired output quality. Draft
is the fastest option but should not be selected if you
have a photo cartridge installed.
Multiple Copies — Customize how the printer prints
several photocopies of a single print job: Collated,
Normal, or Print Last Page First.
Print Color Images in Black and White — Print your
color images in black and white to save the ink in your
color ink cartridge.
NOTE: You cannot select this setting if you have
selected Color Cartridge for all Black Printing.
Automatic Image Sharpening — Automatically select
the best image sharpening level based on image
content.

Paper Setup

Paper Size — Select the size and type of paper.
Orientation — Select how the document is arranged
on the printed page. You can print using portrait or
landscape orientation.

Print Layout

Layout — Select Normal, Banner, Borderless, Mirror,
N-up, Poster, or Booklet.
Duplexing — Select this to print on both sides of the
paper.

Using Dell Picture Studio v2.0
In Dell Picture Studio v2.0, you can explore digital photography and learn how to organize,
create, or print photos. There are three components to the Dell Picture Studio:
•

Paint Shop Photo Album
Click Start→ Programs→ Dell Picture Studio v2.0→Paint Shop Photo Album
4→ Paint Shop Photo Album

•

Dell Picture Studio Home
Click Start→ Programs→ Dell Picture Studio v2.0→ Dell Picture Studio Home

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•

Dell.Shutterfly.com - Online Print Service
Click Start→ Programs→ Dell Picture Studio v2.0→ Dell.Shutterfly.com - Online
Print Service

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4
SECTION 4

Ink Cartridge
Maintenance
Replacing Ink Cartridges
Aligning Ink Cartridges
Cleaning the Ink Cartridge Nozzles

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Replacing Ink Cartridges
CAUTION: Before performing any of the procedures listed in this section,
read and follow the "CAUTION: SAFETY INSTRUCTIONS" on page 9.

Dell ink cartridges are available only through Dell. You can order more ink online at
www.dell.com/supplies or by phone. To order by phone, see "Ordering Ink Cartridges and
Supplies" on page 2.
Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty
coverage for problems caused by using accessories, parts, or components not supplied by
Dell.
1

Turn on your printer.

Lift the printer unit and position the scanner support between the tabs to keep it
open.

The ink cartridge carrier moves and stops at the loading position unless the printer is
busy.

Ink Cart ridge Maint enance

Press down on the ink cartridge lever to raise each ink cartridge lid.

Remove the old ink cartridges.
photo or black
cartridge

Store the cartridges in an air-tight container, such as the storage unit you received
with your photo cartridge (sold separately), or dispose of them properly.

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If you are installing new ink cartridges, remove the sticker and transparent tape from
the back and bottom of each ink cartridge.
NOTE: The illustration below shows a black cartridge and a color cartridge (use for
normal printing). For photo printing, use a photo cartridge and a color cartridge.

Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in
the left ink cartridge carrier and the color ink cartridge is secure in the right ink
cartridge carrier.
photo or black
cartridge

Ink Cart ridge Maint enance

Snap each lid closed.

Lift the printer unit, and hold the scanner support up while lowering the printer unit
until it is completely closed.

Aligning Ink Cartridges
Your printer automatically aligns the ink cartridges when they are installed or replaced. To
verify your ink cartridges are aligned, you can print an alignment page. After you close the
printer unit, press the Menu button. The alignment page begins printing. During printing,
the operator panel display reads Alignment Page Printing. When complete, the
message reads Auto Alignment Complete. Your ink cartridges are now aligned for
optimal print quality.
You may also need to align ink cartridges when characters are not properly formed or are not
aligned at the left margin, or when vertical or straight lines appear wavy.

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To align the ink cartridges:
1

Load plain paper. For more information, see "Loading Paper" on page 18.

Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer
922→ Dell Printer Solution Center.

Click the Maintenance tab

Click Align to fix blurry edges.

Click Print.
The ink cartridges align when the page prints.

Cleaning the Ink Cartridge Nozzles
You may need to clean the nozzles when:

•

White lines appear in graphics or solid black areas.

•

Print appears smudged or too dark.

•

Colors fade, do not print, or do not print completely.

•

Vertical lines appear jagged or edges appear rough.

Ink Cart ridge Maint enance

To clean the ink cartridge nozzles:
1

Load the paper. For more information, see "Loading Paper" on page 18.

Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer
922→ Dell Printer Solution Center.

Click the Maintenance tab.

Click Clean to fix horizontal streaks.

Click Print.
When the page prints it forces ink through the clogged nozzles to clean them.

Print your document again to verify the improved print quality.

If you are not satisfied with the print quality, wipe the ink cartridge nozzles, and then
print your document again.

I n k C a r tr i d g e M a i n te n a n c e

Ink Cart ridge Maint enance

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5
SECTION 5

Tr o u b l e s h o o t i n g
Setup Problems
General Problems
Error Messages and Lights
Improving Print Quality

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Troubleshooting
Follow these tips when you troubleshoot your printer:
•

If the printer does not work, ensure that the printer is properly connected to the
electrical outlet and computer, if using a computer.

•

If an error message appears on the operator panel display, write down the exact
message.

Setup Problems
Computer Problems
V E R I F Y T H A T Y O U R P R I N T E R I S C O M P A T I B L E W I T H Y O U R C O M P U T E R — The Dell
Photo AIO Printer 922 supports Windows 2000 and Windows XP.
MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER
C H E C K T H E U SB C A B L E —
• Ensure that the USB cable is firmly connected to your printer and your computer.
• Shut down the computer, reconnect the USB cable as shown on the setup diagram for your
printer, and then restart the computer.
I F T H E S O F T W A R E I N S T A L L A T I O N S C R E E N D O E S N O T A P P E A R A U T O M A T I C A L L Y,
INSTALL THE SOFTWARE MANUALLY —
1 Insert the Drivers and Utilities CD.
2 Click Install.
D E T E R M I N E I F T H E P R I N T E R S O F T W A R E I S I N S T A L L E D — Click Start→Programs or
All Programs→Dell Printers→Dell Photo AIO Printer 922. If the Dell Photo AIO Printer 922
does not appear in the list of programs, the printer software is not installed. Install the printer
software. For more information, see "Removing and Reinstalling Software" on page 53

Tr o u b l e s h oo t i n g

CORRECT COMMUNICATION PROBLEMS BETWEEN THE PRINTER AND THE
COMPUTER —
• Remove the USB cable from your printer and your computer. Reconnect the USB cable to your
printer and your computer.
• Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the
printer power cable into the electrical outlet and turn on the printer.
• Restart your computer.
SET YOUR PRINTER AS THE DEFAULT PRINTER —
Windows XP
1 Click Start→Printers and Faxes.
2 Right-click Dell Photo AIO Printer 922 and select Set as Default.
Windows 2000
1 Click Start→Settings→Printers.
2 Right-click Dell Photo AIO Printer 922 and select Set as Default.
Removing and Reinstalling Software

If your printer does not function properly or communication error messages appear when
using your printer, you can remove and reinstall the printer software.
1

Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer 922→
Uninstall Dell AIO Printer 922.

Follow the instructions on the screen.

Restart your computer.

Insert the Drivers and Utilities CD, and then follow the instructions on the screen.
If the installation screen does not appear:
a

In Windows XP, click Start→My Computer.
In Windows 2000, double-click My Computer from your desktop.

Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

When the printer software installation screen appears, click Install or Install Now.

Follow the instructions on your screen to complete the installation.

Trou ble sho oting

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Printer Problems
ENSURE THAT THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER
AND THE ELECTRICAL OUTLET —
DE TER MI NE IF T HE PR IN TE R HAS BE EN H EL D O R PA US ED —

Windows XP
1

Click Start→Settings→Printers and Faxes.

Double-click Dell Photo AIO Printer 922, and then click Printer.

Make sure a check mark is not next to Pause Printing. If a check mark is next to
Pause Printing, click it to deselect the option.

Windows 2000
1

Click Start→Settings→Printers.

Double-click Dell Photo AIO Printer 922, and then click Printer.

Make sure a check mark is not next to Pause Printing. If a check mark is next to
Pause Printing, click Pause Printing to deselect it.

C H E C K F O R F L A S H I N G L I G H T S O N T H E P R I N T E R — For more information, see "Error
Messages and Lights" on page 57
ENSURE YOU INSTALLED THE INK CARTRIDGES CORRECTLY AND REMOVED THE
STICKER AND TAPE FROM EACH CARTRIDGE —
M A K E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y — For more information, see
"Loading Paper" on page 18.

Tr o u b l e s h oo t i n g

General Problems
Fax Problems
MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER AND THE
USB CABLE IS PROPERLY CONNECTED

ENSURE THE COMPUTER IS CONNECTED TO AN ACTIVE ANALOG PHONE LINE —
Using the fax function requires a phone connection to the fax/modem in your computer.
When using DSL: to fax, make sure you have a DSL filter installed.
Make sure your computer is not connected to the Internet when trying to fax.
WHEN USING AN EXTE RNAL MOD EM, MA KE SURE IT IS TUR NED ON A ND IT IS
CORRECTLY CONNECTED TO YOUR COMPUTER

Paper Problems
M A K E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y — FO R M O R E I N F O R M A T I O N ,
S E E "L O A D I N G P A P E R " O N P A G E 18.
U S E O N L Y P A P E R R E C O M M E N D E D F O R Y O U R P R I N T E R — FO R M O R E
I N F O R M A T I O N , S E E "P R I N T M E D I A G U I D E L I N E S F O R T H E P A P E R S U P P O R T " O N
P A G E 19 .
U S E A S M A L L E R A M O U N T O F P A P E R W H E N P R I N T I N G M U L T I P L E P A G E S — FO R
M O R E I N F O R M A T I O N , S E E "P R I N T M E D I A G U I D E L I N E S F O R T H E P A P E R S U P P O R T "
O N P A G E 19.
MAKE SURE THE PAPER IS NOT WRINKLED, TORN OR DAMAGED
MAKE SURE THE PAPER IS AGAINST THE RIGHT SIDE OF THE PAPER SUPPORT AND
T H E P A P E R G U I D E R E S T S A G A I N S T T H E L E F T E D G E O F T H E P A P E R.

Trou ble sho oting

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CHECK FOR A PAPER JAM
Using your printer and your computer
• Follow the instructions on the screen for clearing the paper jam.
Using your printer only
If the paper jam is located in the paper support:
1 Turn off your printer.
2 Firmly grasp the paper and gently pull it from the printer.
3 Turn on your printer and print the document again.
If the paper jam is not visible:
1 Turn off your printer.
2 Lift the printer unit and position the scanner support between the tabs to keep it open.

3 Gently pull the paper from the printer.
4 Close the printer unit, turn on the printer, and print the document again.

Tr o u b l e s h oo t i n g

Error Messages and Lights
The following error messages can be found on your computer screen or operator panel
display.
Error Message:

What it indicates:

Solution:

Blinking Power
button

The printer has a paper jam or is out of paper. If the printer is out of
paper, see "Loading Paper"
on page 18. If a paper jam
exists, see "Paper Problems"
on page 55.

Ink Low Alert

The ink cartridge is running low on ink. The
Low Ink Alert occurs when your ink
cartridges reach levels of 25 percent, 15
percent, and 5 percent remaining.

Replace the ink cartridge.
For more information, see
"Replacing Ink Cartridges"
on page 44.

Reserve tank

An ink cartridge’s available ink dot count is
zero.

Order a new ink cartridge
from Dell and replace the
old ink cartridge. To order a
new ink cartridge, go to
www.dell.com/supplies.

Paper jam

A paper jam exists in the printer.

Clear the paper jam. For
more information, see
"Check for a paper jam" on
page 56.

Trou ble sho oting

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Error Message:

What it indicates:

Solution:

Paper tray empty

The printer is out of paper.

Load more paper into the
printer. For more
information, see "Loading
Paper" on page 18.

Printhead error

The ink cartridge has a short.

Disconnect and then
reconnect the printer power
cable. Reinstall the ink
cartridges. For more
information, see "Replacing
Ink Cartridges" on page 44.

Print carrier error

Print carrier error.

Disconnect the printer
power cable, check for
paper jams, and then
reconnect the power cable.

Data error

Data error or incomplete data.

Press the Power button to
reset.

Scan carrier error

Scan carrier error.

Turn off the printer, wait a
few seconds, and then turn
on the printer.

Paper feed error

A paper feed error has occurred.

Press the Power button to
reset.

System control
error

A paper system control error has occurred.

Press the Power button to
reset.

Improving Print Quality
If you are not satisfied with the print quality of your documents, there are several different
ways to improve the print quality.
•

Use the appropriate paper. For example, use Dell Premium Photo Paper if you are
printing photos with a photo ink cartridge.

•

Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo
Paper if you are printing photos.

•

Select a higher print quality. To select a higher print quality:

With your document open, click File→Print.
The Print dialog box appears.

Tr o u b l e s h oo t i n g

Click Preferences, Properties, or Options (depending on your program or operating
system).

On the Quality/Copies tab, select Quality/Speed and select a higher quality setting.

Print your document again.

If the print quality does not improve, try aligning or cleaning the ink cartridges. For
more information on aligning, see "Aligning Ink Cartridges" on page 47. For more
information on cleaning ink cartridges, see "Cleaning the Ink Cartridge Nozzles" on
page 48.

For additional solutions, check your Dell Printer Solution Center or go to support.dell.com.
To access the Dell Printer Solution Center:
1

Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer 922→
Dell Printer Solution Center.

Click the Troubleshooting tab.

Trou ble sho oting

Tr o u b l e s h oo t i n g

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6
SECTION 6

Contacting Dell
Technical Assistance
Automated Order-Status Service
Contacting Dell

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Technical Assistance
If you need help with a technical problem, Dell is ready to assist you.
1

Call technical support from a telephone near or at the printer so that technical
support can assist you with any necessary procedures. When calling Dell, use your
Express Service Code to help expedite the routing of your call to the proper support
personnel.
The Express Service Code is located on the back panel of the printer near the serial
number for the printer.

NOTE: Dell's Express Service Code system may not be available in all countries.
2

In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home
and Home Office) customers should call 1-800-624-9896.
If you are calling from a different country or are in a different Service area, see
"Contacting Dell" on page 63 for your local telephone number.

Follow the menu prompts in the automated telephone system to speak with a
technical support representative.

Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to
support.dell.com, or you can call the automated order-status service. A recording prompts
you for the information needed to locate and report on your order. See "Contacting Dell" on
page 63 for the telephone number to call for your region.

Contacti ng Dell

Contacting Dell
To contact Dell electronically, you can access the following websites:
•

www.dell.com

•

support.dell.com (technical support)

•

premiersupport.dell.com (technical support for educational, government, health care,
and medium/large business customers, including Premier, Platinum, and Gold
customers)

For specific web addresses for your country, find the appropriate country section in the
table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and
codes provided in the following table. If you need assistance in determining which codes to
use, contact a local or an international operator.

C o ntacting Dell

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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

U.S.A. (Austin, Texas)

Automated Order-Status Service

toll-free: 1-800-433-9014

International Access Code: 011

AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

Country Code: 1

Consumer (Home and Home Office)
Technical Support

toll-free: 1-800-624-9896

Customer Service

toll-free: 1-800-624-9897

DellNet™ Service and Support

toll-free: 1-877-Dellnet
(1-877-335-5638)

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)

toll-free: 1-877-577-3355

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

Business
Customer Service and Technical Support

toll-free: 1-877-459-7298

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Printers and Projectors Technical Support

toll-free: 1-877-459-7298

Public (government, education, and healthcare)
Customer Service and Technical Support

toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers

toll-free: 1-800-234-1490

Dell Sales

toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355

Dell Outlet Store (Dell refurbished computers)

toll-free: 1-888-798-7561

Software and Peripherals Sales

toll-free: 1-800-671-3355

Spare Parts Sales

toll-free: 1-800-357-3355

Extended Service and Warranty Sales

toll-free: 1-800-247-4618

Fax

toll-free: 1-800-727-8320

Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired

toll-free: 1-877-DELLTTY
(1-877-335-5889)

Anguilla

General Support

toll-free: 800-335-0031

Antigua and Barbuda

General Support

1-800-805-5924

Contacti ng Dell

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Argentina (Buenos Aires)

Website: www.dell.com.ar

International Access Code: 00

Tech Support and Customer Care

Country Code: 54

Sales

City Code: 11

Tech Support Fax

11 4515 7139

Customer Care Fax

11 4515 7138

Aruba

General Support

Australia (Sydney)

E-mail (Australia): au_tech_support@dell.com

toll-free: 0-800-444-0733
0-810-444-3355

toll-free: 800-1578

International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com
Country Code: 61

Home and Small Business

1-300-65-55-33

City Code: 2

Government and Business

toll-free: 1-800-633-559

Preferred Accounts Division (PAD)

toll-free: 1-800-060-889

Customer Care

toll-free: 1-800-819-339

Corporate Sales

toll-free: 1-800-808-385

Transaction Sales

toll-free: 1-800-808-312

Fax

toll-free: 1-800-818-341

Austria (Vienna)

Website: support.euro.dell.com

International Access Code: 900

E-mail: tech_support_central_europe@dell.com

Country Code: 43

Home/Small Business Sales

0820 240 530 00

City Code: 1

Home/Small Business Fax

0820 240 530 49

Home/Small Business Customer Care

0820 240 530 14

Preferred Accounts/Corporate Customer Care

0820 240 530 16

Home/Small Business Technical Support

0820 240 530 14

Preferred Accounts/Corporate Technical Support
Switchboard

0660 8779
0820 240 530 00

Bahamas

General Support

toll-free: 1-866-278-6818

Barbados

General Support

1-800-534-3066

C o ntacting Dell

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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Belgium (Brussels)

Website: support.euro.dell.com

International Access Code: 00

E-mail: tech_be@dell.com

Country Code: 32

E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/

City Code: 2

Area Codes,
Local Numbers, and
Toll-Free Numbers

Technical Support

02 481 92 88

Customer Care

02 481 91 19

Corporate Sales

02 481 91 00

Fax

02 481 92 99

Switchboard

02 481 91 00

Bermuda

General Support

1-800-342-0671

Bolivia

General Support

toll-free: 800-10-0238

Brazil

Website: www.dell.com/br

International Access Code: 00

Customer Support, Technical Support

Country Code: 55

Tech Support Fax

51 481 5470

City Code: 51

Customer Care Fax

51 481 5480

Sales

0800 90 3355

0800 90 3390

British Virgin Islands

General Support

Brunei

Customer Technical Support (Penang, Malaysia)

toll-free: 1-866-278-6820
604 633 4966

Country Code: 673

Customer Service (Penang, Malaysia)

604 633 4949

Transaction Sales (Penang, Malaysia)

604 633 4955

Canada (North York, Ontario)

Online Order Status: www.dell.ca/ostatus

International Access Code: 011

AutoTech (automated technical support)

toll-free: 1-800-247-9362

TechFax

toll-free: 1-800-950-1329

Customer Care (Home Sales/Small Business)

toll-free: 1-800-847-4096

Customer Care (med./large business, government)

toll-free: 1-800-326-9463

Technical Support (Home Sales/Small Business)

toll-free: 1-800-847-4096

Technical Support (med./large bus., government)

toll-free: 1-800-387-5757

Sales (Home Sales/Small Business)

toll-free: 1-800-387-5752

Sales (med./large bus., government)

toll-free: 1-800-387-5755

Spare Parts Sales & Extended Service Sales

Contacti ng Dell

1 866 440 3355

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Cayman Islands

General Support

Chile (Santiago)

Sales, Customer Support, and Technical Support

Area Codes,
Local Numbers, and
Toll-Free Numbers
1-800-805-7541
toll-free: 1230-020-4823

Country Code: 56
City Code: 2
China (Xiamen)

Tech Support website: support.ap.dell.com/china

Country Code: 86

Tech Support E-mail: cn_support@dell.com

City Code: 592

Tech Support Fax

818 1350

Home and Small Business Technical Support

toll-free: 800 858 2437

Corporate Accounts Technical Support

toll-free: 800 858 2333

Customer Experience

toll-free: 800 858 2060

Home and Small Business

toll-free: 800 858 2222

Preferred Accounts Division

toll-free: 800 858 2557

Large Corporate Accounts GCP

toll-free: 800 858 2055

Large Corporate Accounts Key Accounts

toll-free: 800 858 2628

Large Corporate Accounts North

toll-free: 800 858 2999

Large Corporate Accounts North Government and
Education

toll-free: 800 858 2955

Large Corporate Accounts East

toll-free: 800 858 2020

Large Corporate Accounts East Government and
Education

toll-free: 800 858 2669

Large Corporate Accounts Queue Team

toll-free: 800 858 2222

Large Corporate Accounts South

toll-free: 800 858 2355

Large Corporate Accounts West

toll-free: 800 858 2811

Large Corporate Accounts Spare Parts

toll-free: 800 858 2621

Colombia

General Support

980-9-15-3978

Costa Rica

General Support

0800-012-0435

C o ntacting Dell

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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Czech Republic (Prague)

Website: support.euro.dell.com

International Access Code: 00

E-mail: czech_dell@dell.com

Country Code: 420

Technical Support

City Code: 2

Customer Care

02 2186 27 11

Fax

02 2186 27 14

TechFax

02 2186 27 28

Switchboard

02 2186 27 11

Denmark (Copenhagen)

Website: support.euro.dell.com

International Access Code: 00

E-mail Support (portable computers):
den_nbk_support@dell.com

Country Code: 45

02 2186 27 27

E-mail Support (desktop computers):
den_support@dell.com
E-mail Support (servers):
Nordic_server_support@dell.com
Technical Support

7023 0182

Customer Care (Relational)

7023 0184

Home/Small Business Customer Care

3287 5505

Switchboard (Relational)

3287 1200

Fax Switchboard (Relational)

3287 1201

Switchboard (Home/Small Business)

3287 5000

Fax Switchboard (Home/Small Business)

3287 5001

Dominica

General Support

toll-free: 1-866-278-6821

Dominican Republic

General Support

1-800-148-0530

Ecuador

General Support

toll-free: 999-119

El Salvador

General Support

01-899-753-0777

Contacti ng Dell

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Finland (Helsinki)

Website: support.euro.dell.com

International Access Code: 990

E-mail: fin_support@dell.com

Country Code: 358

E-mail Support (servers):
Nordic_support@dell.com

City Code: 9

Area Codes,
Local Numbers, and
Toll-Free Numbers

Technical Support

09 253 313 60

Technical Support Fax

09 253 313 81

Relational Customer Care

09 253 313 38

Home/Small Business Customer Care

09 693 791 94

Fax

09 253 313 99

Switchboard

09 253 313 00

France (Paris) (Montpellier)

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/fr/fr/emaildell/

Country Code: 33

Home and Small Business

City Codes: (1) (4)

Technical Support

0825 387 270

Customer Care

0825 823 833

Switchboard

0825 004 700

Switchboard (calls from outside of France)

04 99 75 40 00

Sales

0825 004 700

Fax

0825 004 701

Fax (calls from outside of France)

04 99 75 40 01

Corporate
Technical Support

0825 004 719

Customer Care

0825 338 339

Switchboard

01 55 94 71 00

Sales

01 55 94 71 00

Fax

01 55 94 71 01

C o ntacting Dell

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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Germany (Langen)

Website: support.euro.dell.com

International Access Code: 00

E-mail: tech_support_central_europe@dell.com

Country Code: 49

Technical Support

City Code: 6103

Home/Small Business Customer Care

Area Codes,
Local Numbers, and
Toll-Free Numbers

06103 766-7200
0180-5-224400

Global Segment Customer Care

06103 766-9570

Preferred Accounts Customer Care

06103 766-9420

Large Accounts Customer Care

06103 766-9560

Public Accounts Customer Care

06103 766-9555

Switchboard

06103 766-7000

Greece

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/gr/en/emaildell/

Country Code: 30

Technical Support
Gold Technical Support

080044149518
08844140083

Switchboard

2108129800

Sales

2108129800

Fax

2108129812

Grenada

General Support

toll-free: 1-866-540-3355

Guatemala

General Support

1-800-999-0136

Guyana

General Support

toll-free: 1-877-270-4609

Contacti ng Dell

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Hong Kong

Website: support.ap.dell.com

International Access Code: 001

E-mail: ap_support@dell.com

Country Code: 852

Technical Support (Dimension™ and Inspiron™)

2969 3189

Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)

2969 3191

Technical Support (PowerApp™ and PowerVault™)

2969 3196

Gold Queue EEC Hotline

2969 3187

Customer Advocacy

3416 0910

Large Corporate Accounts

3416 0907

Global Customer Programs

3416 0908

Medium Business Division

3416 0912

Home and Small Business Division

2969 3105

India

Technical Support

1600 33 8045

Sales

1600 33 8044

Ireland (Cherrywood)

Website: support.euro.dell.com

International Access Code: 16

E-mail: dell_direct_support@dell.com

Country Code: 353

Technical Support

City Code: 1

U.K. Technical Support (dial within U.K. only)

1850 543 543
0870 908 0800

Home User Customer Care

01 204 4014

Small Business Customer Care

01 204 4014

U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
U.K. Sales (dial within U.K. only)

0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000

Fax/SalesFax

01 204 0103

Switchboard

01 204 4444

C o ntacting Dell

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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Italy (Milan)

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/it/it/emaildell/

Country Code: 39

Home and Small Business

City Code: 02

Technical Support

02 577 826 90

Customer Care

02 696 821 14

Fax

02 696 821 13

Switchboard

02 696 821 12

Corporate
Technical Support

02 577 826 90

Customer Care

02 577 825 55

Fax

02 575 035 30

Switchboard
Jamaica

General Support (dial from within Jamaica only)

Contacti ng Dell

02 577 821
1-800-682-3639

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Japan (Kawasaki)

Website: support.jp.dell.com

International Access Code: 001

Technical Support (servers)

Country Code: 81

Technical Support outside of Japan (servers)

City Code: 44

Technical Support (Dimension™ and Inspiron™)

Area Codes,
Local Numbers, and
Toll-Free Numbers

toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226

Technical Support outside of Japan (Dimension
and Inspiron)

81-44-520-1435

Technical Support (Dell Precision™, OptiPlex™,
and Latitude™)

toll-free:0120-198-433

Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support
Technical Support outside of Japan (Axim)

81-44-556-3894
toll-free: 0120-981-690
81-44-556-3468

Faxbox Service

044-556-3490

24-Hour Automated Order Service

044-556-3801

Customer Care

044-556-4240

Business Sales Division (up to 400 employees)

044-556-1465

Preferred Accounts Division Sales (over 400
employees)

044-556-3433

Large Corporate Accounts Sales (over 3500
employees)

044-556-3430

Public Sales (government agencies, educational
institutions, and medical institutions)

044-556-1469

Global Segment Japan

044-556-3469

Individual User

044-556-1760

Switchboard

044-556-4300

Korea (Seoul)

Technical Support

toll-free: 080-200-3800

International Access Code: 001

Sales

toll-free: 080-200-3600

Country Code: 82

Customer Service (Seoul, Korea)

toll-free: 080-200-3800

City Code: 2

Customer Service (Penang, Malaysia)

604 633 4949

Fax

2194-6202

Switchboard

2194-6000

C o ntacting Dell

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Country (City)
International Access Code
Country Code
City Code
Latin America

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Customer Technical Support (Austin, Texas,
U.S.A.)

512 728-4093

Customer Service (Austin, Texas, U.S.A.)

512 728-3619

Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)

512 728-3883

Sales (Austin, Texas, U.S.A.)

512 728-4397

SalesFax (Austin, Texas, U.S.A.)

512 728-4600
or 512 728-3772

Luxembourg

Website: support.euro.dell.com

International Access Code: 00

E-mail: tech_be@dell.com

Country Code: 352

Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)

3420808075
toll-free: 080016884

Corporate Sales (Brussels, Belgium)

02 481 91 00

Customer Care (Brussels, Belgium)

02 481 91 19

Fax (Brussels, Belgium)

02 481 92 99

Switchboard (Brussels, Belgium)

02 481 91 00

Macao

Technical Support

Country Code: 853

Customer Service (Penang, Malaysia)
Transaction Sales

toll-free: 0800 582
604 633 4949
toll-free: 0800 581

Malaysia (Penang)

Technical Support

International Access Code: 00

Customer Service

04 633 4949

Country Code: 60

Transaction Sales

toll-free: 1 800 888 202

City Code: 4

Corporate Sales

toll-free: 1 800 888 213

Contacti ng Dell

toll-free: 1 800 888 298

Country (City)
International Access Code
Country Code
City Code
Mexico

Department Name or Service Area,
Website and E-Mail Address

Customer Technical Support

International Access Code: 00
Country Code: 52

Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979
or 001-877-269-3383

Sales

50-81-8800
or 01-800-888-3355

Customer Service

001-877-384-8979
or 001-877-269-3383

Main

50-81-8800
or 01-800-888-3355

Montserrat

General Support

toll-free: 1-866-278-6822

Netherlands Antilles

General Support

001-800-882-1519

Netherlands (Amsterdam)

Website: support.euro.dell.com

International Access Code: 00

E-mail (Technical Support):

Country Code: 31

(Enterprise): nl_server_support@dell.com

City Code: 20

(Latitude): nl_latitude_support@dell.com
(Inspiron): nl_inspiron_support@dell.com
(Dimension): nl_dimension_support@dell.com
(OptiPlex): nl_optiplex_support@dell.com
(Dell Precision): nl_workstation_support@dell.com
Technical Support

020 674 45 00

Technical Support Fax

020 674 47 66

Home/Small Business Customer Care

020 674 42 00

Relational Customer Care

020 674 4325

Home/Small Business Sales

020 674 55 00

Relational Sales

020 674 50 00

Home/Small Business Sales Fax

020 674 47 75

Relational Sales Fax

020 674 47 50

Switchboard

020 674 50 00

Switchboard Fax

020 674 47 50

C o ntacting Dell

w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

New Zealand

E-mail (New Zealand): nz_tech_support@dell.com

International Access Code: 00

E-mail (Australia): au_tech_support@dell.com

Country Code: 64

Home and Small Business

0800 446 255

Government and Business

0800 444 617

Sales

0800 441 567

Fax

0800 441 566

Nicaragua

General Support

Norway (Lysaker)

Website: support.euro.dell.com

International Access Code: 00

E-mail Support (portable computers):

Country Code: 47

nor_nbk_support@dell.com

001-800-220-1006

E-mail Support (desktop computers):
nor_support@dell.com
E-mail Support (servers):
nordic_server_support@dell.com
Technical Support

671 16882

Relational Customer Care

671 17514

Home/Small Business Customer Care

23162298

Switchboard

671 16800

Fax Switchboard

671 16865

Panama

General Support

001-800-507-0962

Peru

General Support

0800-50-669

Poland (Warsaw)

Website: support.euro.dell.com

International Access Code: 011

E-mail: pl_support_tech@dell.com

Country Code: 48

Customer Service Phone

57 95 700

City Code: 22

Customer Care

57 95 999

Sales

57 95 999

Customer Service Fax

57 95 806

Contacti ng Dell

Reception Desk Fax

57 95 998

Switchboard

57 95 999

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Portugal

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/pt/en/emaildell/

Country Code: 351

Technical Support
Customer Care
Sales
Fax

Area Codes,
Local Numbers, and
Toll-Free Numbers

707200149
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
21 424 01 12

Puerto Rico

General Support

1-800-805-7545

St. Kitts and Nevis

General Support

toll-free: 1-877-441-4731

St. Lucia

General Support

1-800-882-1521

St. Vincent and the Grenadines General Support

toll-free: 1-877-270-4609

Singapore (Singapore)

Technical Support

International Access Code: 005

Customer Service (Penang, Malaysia)

Country Code: 65

Transaction Sales

toll-free: 800 6011 054

Corporate Sales

toll-free: 800 6011 053

toll-free: 800 6011 051
604 633 4949

South Africa (Johannesburg)

Website: support.euro.dell.com

International Access Code:

E-mail: dell_za_support@dell.com

09/091

Technical Support

011 709 7710

Country Code: 27

Customer Care

011 709 7707

City Code: 11

Sales

011 709 7700

Southeast Asian and Pacific
Countries

Fax

011 706 0495

Switchboard

011 709 7700

Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)

604 633 4810

C o ntacting Dell

w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Spain (Madrid)

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/es/es/emaildell/

Country Code: 34

Home and Small Business

City Code: 91

Technical Support

902 100 130

Customer Care

902 118 540

Sales

902 118 541

Switchboard

902 118 541

Fax

902 118 539

Corporate
Technical Support

902 100 130

Customer Care

902 118 546

Switchboard

91 722 92 00

Fax

91 722 95 83

Sweden (Upplands Vasby)

Website: support.euro.dell.com

International Access Code: 00

E-mail: swe_support@dell.com

Country Code: 46

E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com

City Code: 8

E-mail Support for OptiPlex: Swe_kats@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Technical Support

08 590 05 199

Relational Customer Care

08 590 05 642

Home/Small Business Customer Care

08 587 70 527

Employee Purchase Program (EPP) Support

Contacti ng Dell

20 140 14 44

Fax Technical Support

08 590 05 594

Sales

08 590 05 185

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Switzerland (Geneva)

Website: support.euro.dell.com

International Access Code: 00

E-mail: swisstech@dell.com

Country Code: 41

E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/

City Code: 22

Taiwan

Area Codes,
Local Numbers, and
Toll-Free Numbers

Technical Support (Home and Small Business)

0844 811 411

Technical Support (Corporate)

0844 822 844

Customer Care (Home and Small Business)

0848 802 202

Customer Care (Corporate)

0848 821 721

Fax

022 799 01 90

Switchboard

022 799 01 01

International Access Code: 002

Technical Support (portable and desktop
computers)

toll-free: 00801 86 1011

Country Code: 886

Technical Support (servers)

toll-free: 0080 60 1256

Transaction Sales

toll-free: 0080 651 228

Corporate Sales

toll-free: 0080 651 227

Thailand

Technical Support

International Access Code: 001

Customer Service (Penang, Malaysia)

Country Code: 66

Sales

Trinidad/Tobago

General Support

1-800-805-8035

Turks and Caicos Islands

General Support

toll-free: 1-866-540-3355

toll-free: 0880 060 07
604 633 4949
toll-free: 0880 060 09

C o ntacting Dell

w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

U.K. (Bracknell)

Website: support.euro.dell.com

International Access Code: 00

Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp

Country Code: 44
City Code: 1344

E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])

0870 908 0500

Technical Support (direct/PAD and general)

0870 908 0800

Global Accounts Customer Care

01344 373 186

Home and Small Business Customer Care

0870 906 0010

Corporate Customer Care

01344 373 185

Preferred Accounts (500–5000 employees)
Customer Care

0870 906 0010

Central Government Customer Care

01344 373 193

Local Government & Education Customer Care

01344 373 199

Health Customer Care

01344 373 194

Home and Small Business Sales

0870 907 4000

Corporate/Public Sector Sales

01344 860 456

Home and Small Business Fax

0870 907 4006

Uruguay

General Support

toll-free: 000-413-598-2521

U.S. Virgin Islands

General Support

1-877-673-3355

Venezuela

General Support

8001-3605

Contacti ng Dell

7
SECTION 7

Appendix
Limited Warranties and Return Policy
Dell Inc. Ink and Toner Cartridges Limited Warranties
Dell Software License Agreement
Regulatory Notices

w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a
90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty
came with your hardware product(s), see your packing slip or invoice. The following
sections describe the limited warranties and return policy for the U.S., the limited
warranties and return policy for Canada, and the manufacturer guarantee for Latin America
and the Caribbean.

Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user
customer's—Dell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?

This limited warranty does not cover:

•

Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, third-party software, or the
reloading of software

•

Non-Dell-branded and Solution Provider Direct products and accessories

•

Problems that result from:
–

External causes such as accident, abuse, misuse, or problems with electrical power

–

Servicing not authorized by Dell

–

Usage that is not in accordance with product instructions

–

Failure to follow the product instructions or failure to perform preventive
maintenance

–

Problems caused by using accessories, parts, or components not supplied by Dell

•

Products with missing or altered Service Tags or serial numbers

•

Products for which Dell has not received payment

Appendix

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR
JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL
EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT
NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED
WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR
IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR
THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT
BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM
AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice,
except for the following Dell-branded hardware:
•

Portable computer batteries carry a 1-year limited warranty.

•

Projector lamps carry a 90-day limited warranty.

•

Memory carries a lifetime limited warranty.

•

Monitors carry the longer of either a 3-year limited warranty or the remainder of the
warranty for the Dell computer to which the monitor will be connected.

Appen dix

w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

•

Other add-on hardware carries the longer of either a 1-year limited warranty for new
parts and a 90-day limited warranty for reconditioned parts or, for both new and
reconditioned parts, the reminder of the warranty for the Dell computer on which
such parts are installed.

The limited warranty on all Dell-branded products begins on the date of the packing slip or
invoice. The warranty period is not extended if we repair or replace a warranted product or
any parts. Dell may change the availability of limited warranties, at its discretion, but any
changes will not be retroactive.
What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following
table. Please also have your Dell Service Tag or order number available.
Individual Home Consumers:

U.S. Only

Technical Support

1-800-624-9896

Customer Service

1-800-624-9897

Individual Home Consumers who purchased
through an Employee Purchase Program:
Technical Support and Customer Service

1-800-822-8965

Home and Small Business Commercial
Customers:
Technical Support and Customer Service

1-800-456-3355

Medium, Large, or Global Commercial
Customers, Healthcare Customers, and
Value-Added Resellers (VARs):
Technical Support and Customer Service

1-877-459-7298

Government and Education Customers:
Technical Support and Customer Service

1-877-459-7298

Dell-Branded Memory

1-888-363-5150

What will Dell do?

Appendix

When you contact us, we will issue a Return Material Authorization Number for you to
include with your return. You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the risk if the
product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an
address in the United States (excluding Puerto Rico and U.S. possessions and territories).
Otherwise, we will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and
any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal
information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for
any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or
lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will
replace any defective part with new or refurbished parts, if we agree that it needs to be
replaced. When you contact us, we will require a valid credit card number at the time you
request a replacement part, but we will not charge you for the replacement part as long as
you return the original part to us within 30 days after we ship the replacement part to you. If
we do not receive the original part within 30 days, we will charge to your credit card the
then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United States (excluding
Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight
collect. We will also include a prepaid shipping container with each replacement part for
your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the
service agreement. Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers,
please refer to that contract for details on how to obtain service.

Appen dix

w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are
parts or systems that have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality. Replacement parts and
systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership
of the system and records the transfer with us. The limited warranty on Dell-branded
memory may not be transferred. You may record your transfer by going to Dell's website:
•

If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

•

If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go
to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

•

If you are a Government, Education, or Healthcare Customer, or an Individual Home
Consumer who purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call
1-800-624-9897.

"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your
purchases. That's why we offer a "Total Satisfaction" return policy for most products that
you—the end-user customer—purchase directly from Dell. Under this policy, you may
return to Dell products that you purchased directly from Dell for a credit or a refund of the
purchase price paid, less shipping and handling and applicable return fees as follows:

Appendix

•

New Hardware Products and Accessories — Unless you have a separate agreement
with Dell, all hardware, accessories, peripherals, parts, and unopened software still in
its sealed package, excluding the products listed below, may be returned within
twenty-one (21) days from the date on the packing slip or invoice. New PowerEdgeTM,
PowerConnectTM and PowerVaultTM products may be returned within thirty (30) days
from the date on the packing slip or invoice except that new PowerEdgeTM SC servers
and n series products purchased from the Small and Medium Business Sales Division
may only be returned within fourteen (14) days from the date on the packing slip or
invoice. To return applications software or an operating system that has been installed
by Dell, you must return the entire computer. A different return policy applies to
nondefective products purchased through Dell's Software and Peripherals division by
customers of our Small and Medium Business divisions. Those products may be
returned within (twenty-one) 21 days from the date on the packing slip or invoice, but
a fifteen percent (15%) return fee will be deducted from any refund or credit. The
"Total Satisfaction" Return Policy and Software and Peripherals division return policy
are not available for Dell | EMC storage products, EMC-branded products,
Unisys-branded products, PowerVault™ 160T tape libraries, or enterprise software,
non-Dell branded enterprise products, software and/or software licenses purchased
under any type of volume purchase agreement or any non-Dell customized hardware
and/or software product(s).

•

Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All
reconditioned or refurbished PowerEdgeTM, PowerConnectTM and Power VaultTM
products may be returned within thirty (30) days from the date on the packing slip or
invoice. All other reconditioned or refurbished Dell-branded hardware products and
parts may be returned within fourteen (14) days of the date on the packing slip or
invoice.

How to Return

To return products, e-mail or call Dell customer service to receive a Credit Return
Authorization Number within the return policy period applicable to the product you want
to return. You must obtain a Credit Return Authorization Number in order to return the
product. See "Contacting Dell" or “Getting Help” in your customer documentation (or
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.

Appen dix

w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

You must ship the products to Dell within five (5) days of the date that Dell issues the
Credit Return Authorization Number. You must also return the products to Dell in their
original packaging, in as-new condition along with any media, documentation, and all other
items that were included in the original shipment, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?

This limited warranty does not cover:

•

Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, or the reloading of the
software

•

Non-Dell branded and Solution Provider Direct products and accessories

•

Problems that result from:
–

External causes such as accident, abuse, misuse, or problems with electrical power

–

Servicing not authorized by Dell

–

Usage that is not in accordance with product instructions

–

Failure to follow the product instructions or failure to perform preventive
maintenance

–

Problems caused by using accessories, parts, or components not supplied by Dell

•

Products with missing or altered Service Tags or serial numbers

•

Products for which Dell has not received payment

Appendix

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS
LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON
YOUR PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES
CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER
WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY
OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF
CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE
FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN
THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL,
OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY
LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID
FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE
MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice,
except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited
warranty on the lamps for Dell-branded projectors lasts only 90 days. The limited warranty
begins on the date of the packing slip or invoice. The warranty period is not extended if we
repair or replace a warranted product or any parts. Dell may change the terms and
availability of limited warranties, at its discretion, but any changes will not be retroactive
(that is, the warranty terms in place at the time of purchase will apply to your purchase).

Appen dix

w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following
table. Please also have your Dell Service Tag or order number available.
Individual Home Consumers; Home Office
and Small Business Customers:

Canada Only

Technical Support and Customer Service

1-800-847-4096

Medium, Large, and Global Commercial
Customers; Government, Education, and
Healthcare Customers; and Value-Added
Resellers (VARs):
Technical Support

1-800-387-5757

Customer Service

1-800-326-9463

Government or Education Customers, or
Individual Home Consumers who purchased
through an Employee Purchase Program:
Technical Support

1-800-387-5757

Customer Service

1-800-326-9463 (Extension 8221 for
Individual Consumers)

Dell-Branded Memory

1-888-363-5150

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited
warranties: During the 90 days of the 90-day limited warranty and the first year of all other
limited warranties, we will repair any Dell-branded hardware products returned to us that
prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to
include with your return. You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the risk if the
product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an
address in Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.

Appendix

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and
any other storage device(s) in the product(s). Remove any confidential, proprietary or personal
information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any
of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost
removable media.

During the remaining years following the first year of all limited warranties: We will
replace any defective part with new or refurbished parts, if we agree that it needs to be
replaced. When you contact us, we will require a valid credit card number at the time you
request a replacement part, but we will not charge you for the replacement part as long as
you return the original part to us within days after we ship the replacement part to you. If
we do not receive the original part within 30 days, we will charge to your credit card the
then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship
the part freight collect. We will also include a prepaid shipping container with each
replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the
service contract. Please refer to that contract for details on how to obtain service. Dell's
service contracts can be found online at www.dell.ca or by calling Customer Care at
1-800-847-4096. If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract (mailed to you with your packing slip or
invoice) for details on how to obtain service.
How will you fix my product?

Appen dix

w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

May I transfer the limited warranty?

For Canada-purchased computers (in-country transfers) and to transfer from one
customer to another, go to
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm

•

For out-of-country transfers (outside of the original country of purchase), go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm

If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer
customers) or 1-800-326-9463 (Corporate Commercial or Government customers).

"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may
return them to Dell up to 30 days after you receive them for a refund or credit of the
product purchase price. If you are an end-user customer who bought reconditioned or
refurbished products from Dell, you may return them to Dell within 14 days after the date
on the packing slip or invoice for a refund or credit of the product purchase price. In either
case, the refund or credit will not include any shipping and handling charges shown on your
packing slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless
otherwise prohibited by law. If you are an organization that bought the products under a
written agreement with Dell, the agreement may contain different terms for the return of
products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a
Credit Return Authorization Number. To expedite the process of your refund or credit,
Dell expects you to return the products to Dell in their original packaging within 5 days of
the date that Dell issues the Credit Return Authorization Number. You must also prepay
shipping charges and insure the shipment or accept the risk of loss or damage during
shipment. You may return software for a refund or credit only if the sealed package
containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to return, for
refund or credit only, either application or operating system software that has been installed
by Dell, the whole system must be returned, along with any media and documentation that
may have been included in the original shipment.

Appendix

The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It
also does not apply to products purchased through Dell's Software and Peripherals division.
For those products, please instead refer to Dell's Software and Peripheral's then-current
return policy (see the following section, "Dell Software and Peripherals [Canada Only]").

Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products

Similar to other resellers of software and peripherals, Dell does not warrant third-party
products. Third-party software and peripheral products are covered by the warranties
provided by the original manufacturer or publisher only. Third-party manufacturer
warranties vary from product to product. Consult your product documentation for specific
warranty information. More information may also be available from the manufacturer or
publisher.
While Dell offers a wide selection of software and peripheral products, we do not
specifically test or guarantee that all of the products we offer work with any or all of the
various models of Dell computers, nor do we test or guarantee all of the products we sell on
the hundreds of different brands of computers available today. If you have questions about
compatibility, we recommend and encourage you to contact the third-party software and
peripheral product manufacturer or publisher directly.
Dell-Branded Peripheral Products

Dell does provide a limited warranty for new Dell-branded peripheral products (products
for which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking
stations, and projectors. To determine which limited warranty applies to the product you
purchased, see the Dell packing slip or invoice and/or the product documentation that
accompanied your product. Descriptions of Dell's limited warranties are described in
preceding sections.
Return Policy

If you are an end-user customer who bought Dell Software and Peripherals products directly
from a Dell company, you may return Dell Software and Peripherals products that are in
as-new condition to Dell up to 30 days from the date on the packing slip or invoice for a
refund of the product purchase price if already paid. This refund will not include any
shipping and handling charges shown on your packing slip or invoice; you are responsible for
those.

Appen dix

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To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a
Credit Return Authorization Number. You must ship the Dell Software and Peripherals
products back to Dell in their original manufacturer's packaging (which must be in as-new
condition), prepay shipping charges, and insure the shipment or accept the risk of loss or
damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition,
software products must be unopened, and all of the manuals, floppy disk(s), CD(s), power
cables, and other items included with a product must be returned with it.

1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean
Only)
Guarantee

Dell Computer Corporation ("Dell") warrants to the end user in accordance with the
following provisions that its branded hardware products, purchased by the end user from a
Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be
free from defects in materials, workmanship, and design affecting normal use, for a period
of 1 year from the original purchase date. Products for which proper claims are made will, at
Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from
repaired products. Dell uses new and reconditioned parts made by various manufacturers in
performing repairs and building replacement products.
Exclusions

This Guarantee does not apply to defects resulting from: improper or inadequate
installation, use, or maintenance; actions or modifications by unauthorized third parties or
the end user; accidental or willful damage; or normal wear and tear.

Appendix

Making a Claim

Claims must be made in Latin America or the Caribbean by contacting the Dell point of
sale within the guarantee period. The end user must always supply proof of purchase,
indicating name and address of the seller, date of purchase, model and serial number, name
and address of the customer, and details of symptoms and configuration at the time of
malfunction, including peripherals and software used. Otherwise, Dell may refuse the
guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and
pay for ground freight and insurance to and from Dell’s repair/replacement center. The end
user must ensure that the defective product is available for collection properly packed in
original or equally protective packaging together with the details listed above and the return
number provided to the end user by Dell.
Limitation and Statutory Rights

Dell makes no other warranty, guarantee or like statement other than as explicitly stated
above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest
extent permitted by law. In the absence of applicable legislation, this Guarantee will be the
end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor
any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or
consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user
against and/or any rights resulting from other contracts concluded by the end user with
Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia

Appen dix

w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.

Appendix

Dell Inc. Ink and Toner Cartridges Limited
Warranties
The following sections describe the limited warranty for ink and toner cartridges for the U.S., Canada, and Latin
America. Refer to the appropriate limited warranty accordingly.

Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only)
Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that they will be free from
defects in material and workmanship for the life of the cartridge and that for genuine Dell-branded ink cartridges
they will be free from defects in material and workmanship for two years beginning on the date of invoice. If this
product proves defective in either material or workmanship, it will be replaced without charge during the limited
warranty period if returned to Dell. You must first call our toll-free number to get your return authorization. In the
U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has
been discontinued or is not available, we will either replace it with a comparable product or reimburse you for the
cartridge purchase cost, at Dell’s sole option. This limited warranty does not apply to ink or toner cartridges that
have been refilled or improperly stored or due to problems resulting from misuse, abuse, accident, neglect,
mishandling, incorrect environments, or wear from ordinary use.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL’S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. FOR CANADIAN CUSTOMERS,
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR
OTHERWISE, FOR THE PRODUCT. FOR U.S. CUSTOMERS, ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER
EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME
STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED
WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR
CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY COVERAGE
TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU
FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. DELL’S LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH
DELL IS RESPONSIBLE.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.

Appen dix

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Ink and Toner Cartridges Limited Warranty (Latin America Only)
Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that the cartridges will be free
from defects resulting from material or manufacturing process for the life of the cartridge. For the original
purchaser of genuine Dell-branded ink cartridges, Dell warrants that the cartridges will be free from defects
resulting from material or manufacturing process for one year beginning from the date of delivery.
If this product presents defects resulting from either material or manufacturing process, it will be replaced without
charge during the limited warranty period if returned to Dell.
In order to obtain the necessary information to enable the replacement, call the appropriate toll-free number. In
Mexico, call 001-877-533-6230; in Puerto Rico, call 1-877-839-5123. In cases in which either the production of the
cartridge has been discontinued or the cartridge is not available, Dell reserves the right, at its sole discretion, to
choose between replacing it by a similar product or reimbursing you for the purchase cost.
This limited warranty does not apply to ink or toner cartridges that have been refilled or to defects resulting from
misuse, abuse, accident, negligence, mishandling, improper storage or exposure to inappropriate environments.
Dell’s liability for the malfunction or defect of hardware after the period of the legal warranty (and specifically the
period of the legal warranty of defective products stated in the consumer protections rules), is limited to either the
substitution of the product or the reimbursement as stated above. This warranty coverage terminates if you sell or
otherwise transfer this product to a third party.
Dell does not accept any additional liability for patrimonial, emotional or any other kind of damage caused to the
consumer and/or to a third party, which exceeds the established liability either in this limited warranty or in legal
rules that may apply.

Appendix

Dell Software License Agreement
This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This
agreement covers all software that is distributed with the Dell product, for which there is no
separate license agreement between you and the manufacturer or owner of the software
(collectively the "Software"). By opening or breaking the seal on the Software packet(s),
installing or downloading the Software, or using the Software that has been preloaded or is
embedded in your computer, you agree to be bound by the terms of this agreement. If you
do not agree to these terms, promptly return all Software items (disks, written materials,
and packaging) and delete any preloaded or embedded Software.
You may use one copy of the Software on only one computer at a time. If you have multiple
licenses for the Software, you may use as many copies at any time as you have licenses.
"Use" means loading the Software in temporary memory or permanent storage on the
computer. Installation on a network server solely for distribution to other computers is not
"use" if (but only if) you have a separate license for each computer to which the Software is
distributed. You must ensure that the number of persons using the Software installed on a
network server does not exceed the number of licenses that you have. If the number of users
of Software installed on a network server will exceed the number of licenses, you must
purchase additional licenses until the number of licenses equals the number of users before
allowing additional users to use the Software. If you are a commercial customer of Dell or a
Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an
audit of your use of the Software during normal business hours, you agree to cooperate with
Dell in such audit, and you agree to provide Dell with all records reasonably related to your
use of the Software. The audit will be limited to verification of your compliance with the
terms of this agreement.
The Software is protected by United States copyright laws and international treaties. You
may make one copy of the Software solely for backup or archival purposes or transfer it to a
single hard disk provided you keep the original solely for backup or archival purposes. You
may not rent or lease the Software or copy the written materials accompanying the
Software, but you may transfer the Software and all accompanying materials on a
permanent basis if you retain no copies and the recipient agrees to the terms hereof. Any
transfer must include the most recent update and all prior versions. You may not reverse
engineer, decompile or disassemble the Software. If the package accompanying your
computer contains compact discs, 3.5" and/or 5.25" disks, you may use only the disks
appropriate for your computer. You may not use the disks on another computer or network,
or loan, rent, lease, or transfer them to another user except as permitted by this agreement.

Appen dix

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Limited Warranty
Dell warrants that the Software disks will be free from defects in materials and
workmanship under normal use for ninety (90) days from the date you receive them. This
warranty is limited to you and is not transferable. Any implied warranties are limited to
ninety (90) days from the date you receive the Software. Some jurisdictions do not allow
limits on the duration of an implied warranty, so this limitation may not apply to you. The
entire liability of Dell and its suppliers, and your exclusive remedy, shall be (a) return of the
price paid for the Software or (b) replacement of any disk not meeting this warranty that is
sent with a return authorization number to Dell, at your cost and risk. This limited warranty
is void if any disk damage has resulted from accident, abuse, misapplication, or service or
modification by someone other than Dell. Any replacement disk is warranted for the
remaining original warranty period or thirty (30) days, whichever is longer.
Dell does NOT warrant that the functions of the Software will meet your requirements or
that operation of the Software will be uninterrupted or error free. You assume responsibility
for selecting the Software to achieve your intended results and for the use and results
obtained from the Software.
DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, FOR THE SOFTWARE AND ALL ACCOMPANYING
WRITTEN MATERIALS. This limited warranty gives you specific legal rights; you may
have others, which vary from jurisdiction to jurisdiction.
IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF USE OR
INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. Because some jurisdictions do not allow an exclusion or limitation of
liability for consequential or incidental damages, the above limitation may not apply to you.

10 0

Appendix

U.S. Government Restricted Rights
The software and documentation are "commercial items" as that term is defined at 48
C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer
software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48
C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end
users acquire the software and documentation with only those rights set forth herein.
Contractor/manufacturer is Dell Products, L.P., One Dell Way, Round Rock, Texas 78682.

General
This license is effective until terminated. It will terminate upon the conditions set forth
above or if you fail to comply with any of its terms. Upon termination, you agree that the
Software and accompanying materials, and all copies thereof, will be destroyed. This
agreement is governed by the laws of the State of Texas. Each provision of this agreement is
severable. If a provision is found to be unenforceable, this finding does not affect the
enforceability of the remaining provisions, terms, or conditions of this agreement. This
agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the
maximum extent permitted by law, any right to a jury trial with respect to the Software or
this agreement. Because this waiver may not be effective in some jurisdictions, this waiver
may not apply to you. You acknowledge that you have read this agreement, that you
understand it, that you agree to be bound by its terms, and that this is the complete and
exclusive statement of the agreement between you and Dell regarding the Software.

Appen dix

101

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Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or
conducted along power or signal leads, that endangers the functioning of a radio navigation
or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed
radio communications service. Radio communications services include but are not limited
to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control,
pager, and Personal Communication Services (PCS). These licensed services, along with
unintentional radiators such as digital devices, contribute to the electromagnetic
environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to
function properly together in the electronic environment. While this device has been
designed and determined to be compliant with regulatory agency limits for EMI, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause interference with radio communications services, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
•

Reorient the receiving antenna.

•

Relocate the device with respect to the receiver.

•

Move the device away from the receiver.

•

Plug the device into a different outlet so that the device and the receiver are on
different branch circuits.

If necessary, consult a Dell Technical Support representative or an experienced
radio/television technician for additional suggestions.
For additional regulatory information, see the User’s Guide on your CD.

NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in
compliance with the requirements of the official Mexican standards (NOM):
Exporter:

10 2

Appendix

Dell Inc.
One Dell Way
Round Rock, TX 78682

Importer:

Dell Computer de México, S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.

Ship to:

Dell Computer de México, S.A. de C.V.
al Cuidado de Kuehne & Nagel de México S. de
R.L.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.

Model number:

922

Supply voltage:

100/240 VAC

Frequency:

50/60 Hz

Current consumption:

1.0 A

Output voltage:

30 VDC

Output current:

0.5 A

Appen dix

103

10 4

Appendix

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Index

A
aligning ink cartridges, 47

B
Black Copy button, 16

copying
operator panel, 26
software, 27

borderless printing, 25

Dell
contacting, 63

buttons, operator panel
Black Copy, 16
Cancel, 16
Color Copy, 15
down arrow, 16
Power, 16
Scan, 15
up arrow, 16

Dell All-In-One Center
accessing, 39
Copy section, 39
Creative Tasks section, 40
Preview section, 40
Scan section, 39
using, 39

Dell Printer Solution Center
accessing, 38
using, 38

Cancel button, 16

Dell Picture Studio v2.0
using, 41

cards
loading, 20
cartridges, ink
aligning, 47
replacing, 44
cleaning
ink cartridge nozzles, 48

Blinking Power button, 57
Data error, 58
Ink Low Alert, 57
Paper feed, 58
Paper jam, 57
Paper tray empty, 58
Print carrier, 58
Printhead, 58
Reserve tank, 57
Scan carrier, 58
System control, 58

E
e-mail
document, 32
scanned image, 32

Color Copy button, 15

envelopes
loading, 20

copies, 26

error message

error messages
Ink Low, 57
Paper jam, 57
Paper Out, 58
error messages and flashing
lights, 57

F
faxing, 33

G
glossy paper
loading, 20
greeting cards
loading, 20

Index

105

106

index cards
loading, 20

nozzles, ink cartridge
cleaning, 48

Quality/Copies tab, 41

ink cartridges
aligning, 47
cleaning, 48
replacing, 44

Ink Low message, 57
iron-on transfers
loading, 20

S
operator panel
copying with, 26
using, 15

P
L

paper exit tray, 12

loading
cards, 20
envelopes, 20
greeting cards, 20
index cards, 20
iron-on transfers, 20
photo cards, 20
photo paper, 20
postcards, 20
transparencies, 21

Paper jam message, 57
Paper Setup tab, 41
paper type sensor, 17
turning off, 17
photo cards
loading, 20
photo paper
loading, 20
photos
printing, 24

M
messages, error
Ink Low, 57
Paper feed, 58
Paper jam, 57
Paper out, 58
Print carrier, 58
Printhead, 58
Scan carrier, 58
System control, 58
multiple copies, 41

10 6

Paper out message, 58

In d e x

safety information, 9
Scan button, 15
software
Dell All-In-One Center, 39
Dell Printer Solution
Center, 38
Print Properties, 40
understanding, 38
specialty media
cards, 20
envelopes, 20
glossy, 20
greeting cards, 20
index cards, 20
iron-on transfers, 20
photo cards, 20
photo paper, 20
postcards, 20
transparencies, 21
support
contacting Dell, 63

postcards
loading, 20
Print Layout tab, 41

Print Properties
accessing, 40
Paper Setup tab, 41
Print Layout tab, 41
Quality/Copies tab, 41

troubleshooting
ink low message, 57
out of paper, 57
paper out message, 58

problems
drives, 52

W
warranty, 82

Index

107

108

10 8

In d e x

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