Dell B2360Dn Mono Laser Printer Users Manual User's Guide

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2014-11-13

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Dell B2360d-dn Laser Printer

User's Guide

March 2014

www.dell.com | dell.com/support/printers

Trademarks
Information in this document is subject to change without notice.
© 2014 Dell, Inc. All rights reserved.
Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks
of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; AirPrint and
the AirPrint logo are trademarks of Apple, Inc.
Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary
interest in trademarks and trade names other than its own.

Contents

Contents
Safety information.......................................................................................5
Learning about the printer...........................................................................7
Finding information about the printer......................................................................................................7
Selecting a location for the printer............................................................................................................8
Printer configurations...............................................................................................................................9
Using the printer control panel...............................................................................................................11
Understanding the colors of the Sleep button and indicator lights........................................................12
Using the Embedded Web Server...........................................................................................................12
Using the Local Printer Settings Utility....................................................................................................13

Additional printer setup.............................................................................14
Installing internal options........................................................................................................................14
Installing hardware options.....................................................................................................................17
Attaching cables......................................................................................................................................18
Setting up the printer software...............................................................................................................19
Networking..............................................................................................................................................20
Verifying printer setup............................................................................................................................24

Loading paper and specialty media............................................................26
Setting the paper size and type...............................................................................................................26
Configuring Universal paper settings......................................................................................................26
Using the standard bin and paper stop...................................................................................................27
Loading trays...........................................................................................................................................27
Loading the multipurpose feeder............................................................................................................32
Linking and unlinking trays......................................................................................................................35

Paper and specialty media guide................................................................38
Paper guidelines......................................................................................................................................38
Using specialty media..............................................................................................................................41
Storing paper...........................................................................................................................................43
Supported paper sizes, types, and weights.............................................................................................43

Printing......................................................................................................46
Printing a document................................................................................................................................46

Contents

Printing from a mobile device.................................................................................................................47
Printing information pages......................................................................................................................48
Canceling a print job................................................................................................................................48

Understanding the printer menus..............................................................49
Menus list................................................................................................................................................49
Paper menu.............................................................................................................................................49
Reports menu..........................................................................................................................................58
Network/Ports menu...............................................................................................................................59
Security menu.........................................................................................................................................66
Settings menu..........................................................................................................................................68

Saving money and the environment...........................................................80
Saving paper and toner...........................................................................................................................80
Saving energy..........................................................................................................................................80
Recycling..................................................................................................................................................83

Securing the printer...................................................................................84
Using the security lock feature................................................................................................................84
Statement of Volatility............................................................................................................................84
Erasing volatile memory..........................................................................................................................85
Erasing non‑volatile memory..................................................................................................................85
Finding printer security information.......................................................................................................85

Maintaining the printer..............................................................................86
Cleaning the printer................................................................................................................................86
Checking the status of parts and supplies...............................................................................................86
Estimated number of remaining pages...................................................................................................87
Ordering supplies....................................................................................................................................87
Storing supplies.......................................................................................................................................87
Replacing supplies...................................................................................................................................88
Moving the printer..................................................................................................................................92

Managing the printer.................................................................................93
Managing printer messages....................................................................................................................93
Accessing Status Monitor Center............................................................................................................93
Accessing the remote control panel........................................................................................................93
Viewing reports.......................................................................................................................................94

Contents

Configuring supply notifications from the Embedded Web Server.........................................................94
Copying printer settings to other printers...............................................................................................95
Restoring factory default settings...........................................................................................................95
Creating a printer control panel PIN.......................................................................................................96

Clearing jams..............................................................................................97
Avoiding jams..........................................................................................................................................97
Understanding jam messages and locations...........................................................................................98
Jam, front door [20y.xx]..........................................................................................................................99
Jam, rear door [20y.xx]..........................................................................................................................102
Jam, standard bin [20y.xx].....................................................................................................................103
Jam, pull tray 1. Push down blue flap. [23y.xx].....................................................................................104
Jam, tray [x] [24y.xx].............................................................................................................................106
Jam, MP feeder [250.xx]........................................................................................................................106

Troubleshooting.......................................................................................108
Understanding the printer messages....................................................................................................108
Solving printer problems.......................................................................................................................116
Solving print problems..........................................................................................................................122
Embedded Web Server does not open.................................................................................................144
Contacting technical support................................................................................................................145

Appendix..................................................................................................146
Index........................................................................................................148

Safety information

Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a
danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local
regulations.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:

• Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer before moving it.
• If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the
right side of the tray toward the front of the tray until it clicks into place.

• Use the handholds located on both sides of the printer to lift it.
• Make sure your fingers are not under the printer when you set it down.
• Before setting up the printer, make sure there is adequate clearance around it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

Safety information

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as
the fax feature, power cord, or telephone, during a lightning storm.
SAVE THESE INSTRUCTIONS.

Learning about the printer

Learning about the printer
Finding information about the printer
What are you looking for?

Find it here

Initial setup instructions:

Setup documentation—The setup documentation came
with the printer.

• Connecting the printer
• Installing the printer software
Additional setup and instructions for using the printer:

•
•
•
•
•
•
•
•

Selecting and storing paper and specialty media
Loading paper
Configuring printer settings

User's Guide and Quick Reference Guide—The guides may
be available on the Software and Documentation CD.
For more information, visit our Web site at
www.dell.com/support/manuals.

Viewing and printing documents and photos
Setting up and using the printer software
Configuring the printer on a network
Caring for and maintaining the printer
Troubleshooting and solving problems

Instructions for:

• Connecting the printer to an Ethernet network
• Troubleshooting printer connection problems
Help using the printer software

Networking Guide—Open the Software and
Documentation CD, and then navigate to:
Documentation > User’s Guide and other publications >
Networking Guide
Windows or Mac Help—Open a printer software program
or application, and then click Help.
Click

to view context‑sensitive information.

Notes:

• Help is automatically installed with the printer
software.

• The printer software is located in the printer
program folder or on the desktop, depending on
your operating system.
The latest supplemental information, updates, and technical
support:

•
•
•
•
•
•
•
•

Documentation
Driver downloads
Product upgrades
Service call and repair information
Order status
Live chat support
E‑mail support
Voice support

Dell support Web site—
www.dell.com/support/printers
Support telephone numbers and hours of operation for
your country or region can be found on the support Web
site.
Have the following information ready when you contact
support so that they may serve you faster:

• Service tag
• Express service Code
Note: The service tag and express service code appear
on labels located on your printer.

Learning about the printer

What are you looking for?

Find it here

• Software and Drivers—Certified drivers for your printer and Software and Documentation CD
installers for Dell printer software

• Readme files—Last‑minute technical changes, or advanced
technical reference materials for experienced users or
technicians

• Supplies and accessories for your printer
• Replacement cartridges
• Safety information for preparing to operate your printer
• Regulatory information
• Warranty information

Dell printer supplies Web site–www.dell.com/printers
You can purchase printer supplies online, by telephone,
or in select retail stores.
Product Information Guide

Note: The Product Information Guide may not be
available in your country or region.

Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any
hardware options, then leave enough room for them also. It is important to:

• Set up the printer near a properly grounded and easily accessible electrical outlet.
• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee
156 standard.

• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust.
– Away from stray staples and paper clips.
– Away from the direct airflow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 16 to 32°C (60 to 90°F)
Storage temperature

‑20 to 40°C (‑4 to 104°F)

• Allow the following recommended amount of space around the printer for proper ventilation:

Learning about the printer

4
1

3
2
1

Right side 300 mm (12 in.)

Front

510 mm (20 in.)

Left side

200 mm (8 in.)

Rear

200 mm (8 in.)

Top

300 mm (12 in.)

Printer configurations
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
You can configure your printer by adding one optional 550‑sheet tray. For instructions on installing the optional tray,
see “Installing optional trays” on page 17.

Learning about the printer

Printer control panel

Paper stop

Standard bin

Front door release button

Controller board access door

Standard 250‑sheet tray

Optional 550‑sheet tray
Note: A lockable 550‑sheet tray is also available. For more information, contact the place where you purchased
the printer.

50‑sheet multipurpose feeder

Front door

Learning about the printer

Using the printer control panel

Use the

Menus button

Open the menus.
Notes:

• The menus are available only when the printer is in the Ready state.
• Pressing the button while navigating within the menus returns the printer control panel
to the top‑level menu screen.
2

Display

View printing options as well as status and error messages.

Sleep button

Enable Sleep mode or Hibernate mode.
Notes:

• Pressing any hard button will cause the printer to wake from Sleep mode.
• Pressing the Sleep button or the power switch will cause the printer to wake from
Hibernate mode.
4

Stop button

• Exit the menus and return to the Ready state.
• Stop printer activities, such as printing or downloading fonts.

Right arrow button

• Scroll through menus or to move between screens and menu options.
• Scroll through settings or text. For menus with numeric values, press and hold an arrow
button to scroll through the settings. Release the button when the value you want appears.

Select button

• Open a menu.
• Display available values or settings for a menu. The current default setting is indicated by
an asterisk (*).

• Save the displayed value as the new user default setting.
7

Left arrow button

Back button

Return to the previous screen.

Indicator light

Determine the status of the printer.

Learning about the printer

Understanding the colors of the Sleep button and indicator
lights
The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.
Indicator light

Printer status

Off

The printer is off or in Hibernate mode.

Blinking green

The printer is warming up, processing data, or printing.

Solid green

The printer is on, but idle.

Blinking red

The printer requires user intervention.

Sleep button light

Printer status

Off

The printer is off, idle or in Ready state.

Solid amber

The printer is in Sleep mode.

Blinking amber

The printer is entering or waking from Hibernate mode.

Blinking amber for 0.1 second, then goes
completely off for 1.9 seconds in a slow,
pulsing pattern

The printer is in Hibernate mode.

Using the Embedded Web Server
Note: This feature is available only in network printers or printers connected to print servers.
If the printer is installed on a network, then you can use the Embedded Web Server to do the following:

•
•
•
•
•
•

View the virtual display of the printer control panel.
Check the status of the printer supplies.
Configure supply notifications.
Configure printer settings.
Configure network settings.
View reports.

To access the Embedded Web Server for your printer:

1 Obtain the printer IP address:
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then finding the TCP/IP section
Notes:

– An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
– If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Open a Web browser, and then type the printer IP address in the address field.
3 Press Enter.
The Embedded Web Server page appears.

Learning about the printer

Using the Local Printer Settings Utility
1 Access the Local Printer Settings Utility from the list of applications or the Start menu to adjust the printer settings.
2 Save the changes using the Actions menu.
Note: To distribute the settings to other printers, save the settings in a command file.

Additional printer setup

Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.

Available internal options
Memory cards
• Flash memory
• Fonts

Accessing the controller board
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.

1 Open the controller board access door.

2 Locate the memory card connector.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch a metal surface on the printer before touching any controller board electronic components or
connectors.

Additional printer setup

Installing an optional card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them
off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch a metal surface on the printer before touching any controller board electronic components or connectors.

1 Access the controller board.
For more information, see “Accessing the controller board” on page 14.

2 Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.

Additional printer setup

3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.
2
1

4 Push the card firmly into place as shown in the illustration.

Additional printer setup

Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
Note: The entire length of the connector on the card must touch and be flushed against the controller board.

5 Close the controller board access door.
Note: When the printer software and any hardware options are installed, it may be necessary to manually add
the options in the printer driver to make them available for print jobs. For more information, see “Adding
available options in the print driver” on page 20.

Installing hardware options
Installing optional trays
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.

1 Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.

2 Unpack the tray, and then remove any packing material.
3 Remove the tray from the base.

4 Remove any packing material from inside the tray.
5 Insert the tray into the base.

Additional printer setup

6 Place the tray near the printer.
7 Align the printer with the tray, and then slowly lower the printer into place.

8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.

Note: When the printer software and any hardware options are installed, it may be necessary to manually add
the options in the printer driver to make them available for print jobs. For more information, see “Adding
available options in the print driver” on page 20.

Attaching cables
Connect the printer to the computer using a USB or parallel cable, or to the network using an Ethernet cable.
Make sure to match the following:

• The USB symbol on the cable with the USB symbol on the printer
• The appropriate parallel cable with the parallel port
• The appropriate Ethernet cable with the Ethernet port
Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown
while actively printing. Loss of data or a malfunction can occur.

Additional printer setup

1
2
3
4

Use the

USB port*

Attach an optional wireless network adapter.

USB printer port

Connect the printer to a computer.

Ethernet port*

Connect the printer to a network.

Parallel port*

Connect the printer to a computer.

Power switch

Turn on or turn off the printer.

Printer power cord socket Connect the printer to an electrical outlet.

Security slot

Attach a lock that will secure the printer in place.

These ports are available only in select printer models.

Setting up the printer software
Installing the printer
1 Obtain a copy of the software installer package.
2 Run the installer, and then follow the instructions on the computer screen.
3 For Macintosh users, add the printer.
Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.

Installing the Local Printer Settings Utility
1 Visit www.dell.com/support/printers, and then download the software.
2 Double‑click the software installer package.

Additional printer setup

3 Select an installation type, and then click Install.
4 Click Install to start the installation.
5 Click Agree to accept the license agreement.
6 Click Continue, and then follow the instructions on the computer screen.
Notes:

• Use the Local Printer Settings Utility to change the toner darkness, power saver, and paper size settings for all
print jobs. Use the printer software to change these settings for individual print jobs.

• This utility is supported only in select printer models.

Adding available options in the print driver
For Windows users
1 Open the printers folder, and then select your printer.
2 Open the printer properties, and then add or manually install any options.
3 Apply the changes.

For Macintosh users
1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies >
Driver.

2 Add any installed hardware options.
3 Apply the changes.

Networking
Notes:

• Purchase a wireless network adapter first before setting up the printer on a wireless network. To install the
wireless network adapter, see the instruction sheet that came with the adapter.

• A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi
Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.

Preparing to set up the printer on an Ethernet network
To configure your printer to connect to an Ethernet network, organize the following information before you begin:
Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the
printer.

• A valid, unique IP address for the printer to use on the network
• The network gateway

Additional printer setup

• The network mask
• A nickname for the printer (optional)
Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to
use the default printer nickname, or assign a name that is easier for you to remember.
You will need an Ethernet cable to connect the printer to the network and an available port where the printer can
physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a
damaged cable.

Preparing to set up the printer on a wireless network
Notes:

• Make sure your wireless network adapter is installed in your printer and working properly.
• Make sure your access point (wireless router) is turned on and is working properly.
Make sure you have the following information before setting up the printer on a wireless network:

• SSID—The SSID is also referred to as the network name.
• Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.
• Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.
Some ad hoc networks will also require the automatic setting. Check with your system support person if you are
not sure which channel to select.

• Security Method—There are three basic options for Security Method:
– WEP key
If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key
currently in use on the network by selecting the default WEP transmit key.
or

– WPA or WPA2 preshared key or passphrase
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be set
for the same type on the router and on the printer, or the printer will not be able to communicate on the
network.

– 802.1X–RADIUS
If you are installing the printer on an 802.1X network, then you may need the following:

•
•
•
•

Authentication type
Inner authentication type
802.1X user name and password
Certificates

– No security
If your wireless network does not use any type of security, then you will not have any security information.
Note: Using an unsecured wireless network is not recommended.
Notes:

– If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility
of the computer network adapter, and then look for the network name. If you cannot find the SSID or the

Additional printer setup

security information for your network, then see the documentation that came with the access point, or contact
your system support person.

– To find the WPA/WPA2 preshared key/passphrase for the wireless network, see the documentation that came
with the access point, see the Web page associated with the access point, or consult your system support
person.

Connecting the printer to a wireless network using Wi‑Fi Protected Setup
Before connecting the printer to a wireless network, make sure that:

• The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more
information, see the documentation that came with your access point.

• A wireless network adapter installed in your printer is attached and working properly. For more information, see
the instruction sheet that came with the wireless network adapter.

Using the Push Button Configuration method
1 From the printer control panel, navigate to:
> Network/Ports >
Setup >

> Network [x] >

> Network [x] Setup >

> Wireless >

> Wi‑Fi Protected

> Wireless >

> Wi‑Fi Protected

> Start Push Button Method >

2 Follow the instructions on the printer display.
Using the Personal Identification Number (PIN) method
1 From the printer control panel, navigate to:
> Network/Ports >
Setup >

> Network [x] >

> Network [x] Setup >

> Start PIN Method >

2 Copy the eight‑digit WPS PIN.
3 Open a Web browser, and then type the IP address of your access point in the address field.
Notes:

• The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access point.
5 Enter the eight‑digit PIN, and then save the setting.

Additional printer setup

Connecting the printer to a wireless network using the printer software
Notes:

• Make sure your printer is turned on.
• Make sure the wireless network adapter installed in your printer is working properly. For information on
installing the wireless network adapter, see the instruction sheet that came with the adapter.

Using the Wireless Setup Utility (Windows only)
1 Check if the printer software is already installed.
2 Use the search command on the Start menu to locate Printer Home.
3 Open Printer Home, and then click Settings > Wireless Setup Utility.
4 Follow the steps on the computer screen.

Using the Wireless Setup Assistant (Macintosh only)
The Wireless Setup Assistant lets you:

•
•
•
•

Configure the printer to join an existing wireless network.
Add a printer to an existing ad hoc network.
Change the wireless settings after installation.
Install the printer on additional network computers.

Installing the Wireless Setup Assistant

1 Go to the Dell support Web site at www.dell.com/support/printers.
2 Download the latest Wireless Setup Assistant application.
3 Double‑click the downloaded software installer package.
4 Follow the instructions on the computer screen.
Launching the Wireless Setup Assistant
Notes:

• Make sure the printer is turned on.
• Make sure a wireless network adapter is installed in your printer and is working properly.
1 From the Finder, navigate to:
Applications > select your printer folder

2 Double‑click Wireless Setup Assistant, and then follow the instructions on the computer screen.
Note: If you encounter problems while running the application, then click

Additional printer setup

Connecting the printer to a wireless network using the Embedded Web Server
Before you begin, make sure that:

• Your printer is connected temporarily to an Ethernet network.
• A wireless network adapter is installed in your printer and working properly. For more information, see the
instruction sheet that came with your wireless network adapter.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address on the printer control panel. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Network/Ports > Wireless.
3 Modify the settings to match the settings of your access point (wireless router).
Note: Make sure to enter the correct SSID.

4 Click Submit.
5 Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn the
printer back on.

6 To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x]
section, see if the status is Connected.

Verifying printer setup
Printing a menu settings page
Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly.
Note: If you have not changed any menu settings, then the menu settings page lists all the factory default settings.
When you select and save other settings from the menus, they replace the factory default settings as user default
settings. A user default setting remains in effect until you access the menu again, choose another value, and save it.
From the printer control panel, navigate to:
> Reports >

> Menu Settings Page >

Additional printer setup

Printing a network setup page
If the printer is connected to a network, then print a network setup page to verify the network connection. This page
also provides important information that aids network printing configuration.

1 From the printer control panel, navigate to:
> Reports >

> Network Setup Page >

Note: If an optional print server is installed, then Print Network [x] Setup Page appears.

2 Check the first section of the network setup page and confirm that the status is Connected.
If the status is Not Connected, then the LAN drop may not be active, or the network cable may be malfunctioning.
Consult your system support person for a solution, and then print another network setup page.

Loading paper and specialty media

Loading paper and specialty media
The selection and handling of paper and specialty media can affect how reliably documents print. For more information,
see “Avoiding jams” on page 97 and “Storing paper” on page 43.

Setting the paper size and type
1 From the printer control panel, navigate to:
> Paper Menu >

> Paper Size/Type >

2 Select Tray [x] Size or Tray [x] Type, and then press

3 Change the paper size or type setting, and then press

Notes:

• The paper size setting for the standard 250‑sheet tray (Tray 1), optional 550‑sheet tray (Tray 2), and the
multipurpose feeder must be set manually in the Paper Size menu.

• The factory default paper type for Tray 1 is Plain Paper.
• The factory default paper type for the multipurpose feeder is Custom Type 6.
• The paper type setting must be manually set for all trays.

Configuring Universal paper settings
The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer
menus.
Notes:

• The largest supported Universal size is 216 x 355.6 mm (8.5 x 14 inches).
• The smallest Universal size supported in the multipurpose feeder is 76 x 127 mm (3 x 5 inches). The smallest
Universal size supported in the optional tray is 183 x 210 mm (7.2 x 8.3 inches).
From the printer control panel, navigate to:
> Paper Menu >

> Universal Setup >

> Units of Measure >

> select the unit of measure >

Specify the paper height and width
1 From the printer control panel, navigate to:
> Paper Menu >

> Universal Setup >

> Units of Measure >

> select the unit of measure >

2 Press the arrow buttons until Portrait Height or Portrait Width appears, and then press

Loading paper and specialty media

3 Change the settings, and then press

Using the standard bin and paper stop
The standard bin holds up to 150 sheets of 75‑g/m2 (20‑lb) paper. It collects prints facedown. The standard bin includes
a paper stop that keeps paper from sliding out the front of the bin as it stacks.
To open the paper stop, pull it so that it flips forward.

Note: Close the paper stop when moving the printer to another location.

Loading trays
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.

1 Pull out the tray completely.
Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may cause
a jam.

Loading paper and specialty media

2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading.

Loading paper and specialty media

3 Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading.

Notes:

• For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to
accommodate their length.

• If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab
toward the center of the tray to the A6‑size position.

• Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray.

Loading paper and specialty media

4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the
edges on a level surface.

5 Load the paper stack.

Notes:

• Load with the printable side facedown when using recycled or preprinted paper.
• Load prepunched paper with the holes on the top edge toward the front of the tray.
• Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided
printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.

• Make sure the paper is below the maximum paper fill indicator located on the side of the width guide.

Loading paper and specialty media

6 Insert the tray.

7 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in
the tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.

Loading paper and specialty media

Loading the multipurpose feeder
Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock,
transparencies, and envelopes. You can also use it for single‑page print jobs on letterhead.

1 Open the multipurpose feeder.

a Pull the multipurpose feeder extender.

b Pull the extender gently so that the multipurpose feeder is fully extended and open.

Loading paper and specialty media

2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.

3 Prepare the paper or specialty media for loading.
• Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.

• Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan
them. Straighten the edges on a level surface.
Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.

• Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level
surface.

4 Load the paper or specialty media.
Notes:

• Do not force paper or specialty media into the multipurpose feeder.

Loading paper and specialty media

• Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper
guides. Overfilling may cause paper jams.

• Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge
entering the printer first. For more information on loading transparencies, see the packaging that the
transparencies came in.

Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the
edge of the paper so that the last few sheets of paper remain in place.

Loading paper and specialty media

• Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load
letterhead facedown with the bottom edge entering the printer first.

• Load envelopes with the flap on the left side facedown.

Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or
self‑stick adhesives. These envelopes may severely damage the printer.

5 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper or specialty
media loaded in the multipurpose feeder.

Linking and unlinking trays
When the paper size and paper type for any trays are the same, the printer will link those trays. When one linked tray
becomes empty, paper will feed from the next linked tray. We recommend giving all unique paper, such as letterhead
and different colored plain papers, a different custom type name so that the trays they are in will not automatically
link.

Linking and unlinking trays
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

Loading paper and specialty media

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
3 Change the tray settings to specify the paper size and type for the tray.
• To link trays, make sure the paper size and type for the tray match with that of the other tray.
• To unlink trays, make sure the paper size or type for the tray does not match with that of the other tray.
4 Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer
Settings.
Note: You can also specify the paper size and type for the tray using the printer control panel. For more information,
see “Setting the paper size and type” on page 26.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer.
The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are
not properly configured.

Configuring a custom paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• Print a network setup page or menu settings page, and then locate the IP address in TCP/IP section. The IP
address appears as four sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Types.
3 Select a custom paper type name, and then select a custom paper type.
Note: Plain Paper is the factory default paper type for all user‑defined custom names.

4 Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Custom menu using the Local Printer Settings Utility or Printer
Settings.

Assigning a custom paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The
IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

Loading paper and specialty media

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
3 From the Tray Configuration section, select a paper source, and then select a custom paper type under the paper
type column.

4 Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer
Settings.

Paper and specialty media guide

Paper and specialty media guide
Paper guidelines
Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the
paper or specialty media before buying large quantities.

Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating
new paper stock.

Weight
The printer trays can automatically feed paper weights up to 120‑g/m2 (32‑lb) bond grain long paper. The multipurpose
feeder can automatically feed paper weights up to 163‑g/m2 (43‑lb) bond grain long paper. Paper lighter than
60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75‑g/m2 (20‑lb)
bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), we recommended to use 90 g/m2
(24 lb) or heavier paper.
Note: Two‑sided printing is supported only for 60–90‑g/m2 (16–24‑lb) bond paper.

Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after
the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid,
cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding
problems.

Smoothness
Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If paper is
too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield
points; however, smoothness between 150 and 250 Sheffield points produces the best print quality.

Moisture content
The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that
can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. Extend
the time to several days if the storage or transportation environment is very different from the printer environment.
Thick paper may also require a longer conditioning period.

Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of
the paper, or grain short, running the width of the paper.

Paper and specialty media guide

For 60–90‑g/m2 (16–24‑lb) bond paper, grain long paper is recommended.

Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the
paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing
fibers such as cotton can negatively affect paper handling.

Unacceptable paper
The following paper types are not recommended for use with the printer:

• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless
copy paper (CCP), or no carbon required (NCR) paper

• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be affected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print location on the page) less than ±2.5 mm (±0.10 inch),
such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms:

•
•
•
•
•

Coated papers (erasable bond), synthetic papers, thermal papers
Rough‑edged, rough or heavily textured surface papers, or curled papers
Recycled papers that fail EN12281:2002 (European)
Paper weighing less than 60 g/m2 (16 lb)
Multiple‑part forms or documents

Selecting paper
Using the appropriate paper prevents jams and helps ensure trouble‑free printing.
To help avoid paper jams and poor print quality:

• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually indicated on
the paper package.

• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.

Selecting preprinted forms and letterhead
Use these guidelines when selecting preprinted forms and letterhead:

• Use grain long for 60 to 90 g/m2 (16 to 24 lb) weight paper.
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid papers with rough or heavily textured surfaces.

Paper and specialty media guide

Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand
temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by
the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not.
When in doubt, contact the paper supplier.
Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting or
releasing hazardous emissions.

Using recycled paper and other office papers
Recycled office paper produced specifically for use in laser (electrophotographic) printers may be used in your printer.
However, no blanket statement can be made that all recycled paper will feed well.
Generally, the following property guidelines apply to recycled paper.

•
•
•
•
•
•
•
•

Amount of post-consumer waste (We test up to 100% post-consumer waste content.)
Temperature and humidity conditions (Testing chambers simulate climates from all over the world.)
Moisture content (Business papers should have low moisture: 4–5%.)
Bending resistance and proper stiffness means optimum feeding through the printer.
Thickness (impacts how much can be loaded into a tray)
Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper)
Surface friction (determines how easily sheets can be separated)
Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it moves
through the printer)

• Brightness and texture (look and feel)
Recycled papers are better than ever; however, the amount of recycled content in a paper affects the degree of control
over foreign matter. And while recycled papers are one good path to printing in an environmentally responsible manner,
they are not perfect. The energy required to de-ink and deal with additives such as colorants and “glue” often generates
more carbon emissions than does normal paper production. However, using recycled papers enables better resource
management overall.

Unacceptable paper examples
Test results indicate that the following paper types are at risk for use with laser printers:

•
•
•
•

Chemically treated papers used to make copies without carbon paper, also known as carbonless papers

•
•
•
•
•

Coated papers (erasable bond), synthetic papers, thermal papers

Preprinted papers with chemicals that may contaminate the printer
Preprinted papers that can be affected by the temperature in the printer fuser
Preprinted papers that require a registration (the precise location on the page) greater than ± 2.3 mm (± 0.9 in.),
such as optical character recognition (OCR) forms. In some cases, registration can be adjusted with a software
application to successfully print on these forms.)
Rough-edged, rough or heavily textured surface papers or curled papers
Recycled papers that fail EN12281:2002 (European testing)
Paper weighing less than 60 g/m2 (16 lb)
Multiple part forms or documents

Paper and specialty media guide

Using specialty media
Tips on using card stock
Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness,
and texture, can significantly impact print quality. Print samples on the card stock being considered for use before
buying large quantities.
When printing on card stock:

• Make sure the Paper Type is Card Stock.
• Select the appropriate Paper Texture setting.
• Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or
other paper handling problems.

• Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up to 240°C
(464°F) without releasing hazardous emissions.

• Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting
introduces semi‑liquid and volatile components into the printer.

• Use grain short card stock when possible.

Tips on using envelopes
Print samples on the envelopes being considered for use before buying large quantities.

• Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure that the
envelopes can withstand temperatures up to 230°C (446°F) without sealing, wrinkling, curling excessively, or
releasing hazardous emissions.

• For best performance, use envelopes made from 90‑g/m2 (24‑lb bond) paper or 25% cotton. All‑cotton envelopes
must not exceed 70‑g/m2 (20‑lb bond) weight.

• Use only new envelopes from undamaged packages.
• To optimize performance and minimize jams, do not use envelopes that:
– Have excessive curl or twist
– Are stuck together or damaged in any way
– Have windows, holes, perforations, cutouts, or embossing
– Have metal clasps, string ties, or folding bars
– Have an interlocking design
– Have postage stamps attached
– Have any exposed adhesive when the flap is in the sealed or closed position
– Have bent corners
– Have rough, cockle, or laid finishes
• Adjust the width guides to fit the width of the envelopes.
Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.

Paper and specialty media guide

Tips on using labels
Print samples on the labels being considered for use before buying large quantities.
Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported.
When printing on labels:

• Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that:
– The labels can withstand temperatures up to 240°C (464°F) without sealing, excessive curling, wrinkling, or
releasing hazardous emissions.

– Label adhesives, face sheet (printable stock), and topcoats can withstand up to 172‑kPa (25‑psi) pressure without
delaminating, oozing around the edges, or releasing hazardous fumes.

• Do not use labels with slick backing material.
• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets
also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge
warranties.

• Do not use labels with exposed adhesive.
• Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die‑cuts of the label.
• Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should be
at least 1 mm (0.04 inch) away from edges. Adhesive material contaminates the printer and could void the warranty.

• If zone coating of the adhesive is not possible, then remove a 2‑mm (0.08‑inch) strip on the leading and driver edge,
and then use a non‑oozing adhesive.

• Portrait orientation is recommended, especially when printing bar codes.

Tips on using letterhead
•
•
•
•

Use letterhead designed specifically for laser printers.
Print samples on the letterhead being considered for use before buying large quantities.
Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together.
Page orientation is important when printing on letterhead. For information on how to load letterhead, see:

– “Loading trays” on page 27
– “Loading the multipurpose feeder” on page 32

Tips on using transparencies
• Print a test page on the transparencies being considered for use before buying large quantities.
• Feed transparencies from the standard tray, or the multipurpose feeder.
• Use transparencies designed specifically for laser printers. Transparencies must be able to withstand temperatures
up to 185°C (365°F) without melting, discoloring, offsetting, or releasing hazardous emissions.
Note: If the transparency weight is set to Heavy and the transparency texture is set to Rough in the Paper menu,
then transparencies can be printed at a temperature up to 195°C (383°F).

• Avoid getting fingerprints on the transparencies to prevent print quality problems.
• Before loading transparencies, flex, fan, and straighten the stack to prevent sheets from sticking together.

Paper and specialty media guide

Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:

• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most
label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity
between 40 and 60 percent.

•
•
•
•

Store paper in cartons, on a pallet or shelf, rather than on the floor.
Store individual packages on a flat surface.
Do not store anything on top of individual paper packages.
Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper
help keep the paper clean, dry, and flat.

Supported paper sizes, types, and weights
For information on card stock and labels, see the Card Stock & Label Guide.

Supported paper sizes
Paper size

Standard tray

Optional 250‑ or
550‑sheet tray

Multipurpose feeder

Duplex mode

A4
210 x 297 mm (8.3 x 11.7 in.)
A5

148 x 210 mm (5.8 x 8.3 in.)
A6

105 x 148 mm (4.1 x 5.8 in.)
JIS B5

182 x 257 mm (7.2 x 10.1 in.)
Letter
216 x 279 mm (8.5 x 11 in.)
Legal
216 x 356 mm (8.5 x 14 in.)
Executive

184 x 267 mm (7.3 x 10.5 in.)
Oficio (Mexico)
216 x 340 mm (8.5 x 13.4 in.)
1

This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.

2 Universal is supported in the standard tray only if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported

in the optional 250- or 550-sheet tray only if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.). Universal is supported
in duplex mode only if the width is at least 210 mm (8.3 in.) and the length is at least 279 mm (11 in.). The smallest supported
Universal size is supported only in the multipurpose feeder.

Paper and specialty media guide

Paper size

Standard tray

Optional 250‑ or
550‑sheet tray

Multipurpose feeder

Duplex mode

Folio
216 x 330 mm (8.5 x 13 in.)
Statement

140 x 216 mm (5.5 x 8.5 in.)
Universal1, 2
76.2 x 127 mm (3 x 5 in.) up to
216 x 356 mm (8.5 x 14 in.)
7 3/4 Envelope (Monarch)

98 x 191 mm (3.9 x 7.5 in.)
9 Envelope
98 x 225 mm (3.9 x 8.9 in.)
10 Envelope
105 x 241 mm (4.1 x 9.5 in.)
DL Envelope
110 x 220 mm (4.3 x 8.7 in.)
C5 Envelope
162 x 229 mm (6.4 x 9 in.)
B5 Envelope
176 x 250 mm (6.9 x 9.8 in.)
Other Envelope
229 x 356 mm (9 x 14 in.)
1

This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.

2 Universal is supported in the standard tray only if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported

Supported paper types and weights
The standard tray supports 60–90‑g/m2 (16–24‑lb) paper weights. The optional tray supports 60–120‑g/m2 (16–32‑lb)
paper weights. The multipurpose feeder supports 60–163‑g/m2 (16–43‑lb) paper weights.
Paper type

250‑ or 550‑sheet tray

Multipurpose feeder

Duplex mode

Plain paper
Card stock
Transparencies
Recycled

X
X

Paper and specialty media guide

Paper type
Glossy paper

250‑ or 550‑sheet tray
X

Multipurpose feeder
X

X
X

Paper labels1
Vinyl labels

Duplex mode

Bond2
Envelope

Rough envelope

Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper2
Rough/Cotton

1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer
pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2

Bond and Heavy Paper are supported in duplex mode up to 90‑g/m2 (24‑lb) paper weight.

Printing

Printing
Printing a document
Printing a document
1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded.
2 Send the print job:
For Windows users
a With a document open, click File > Print.
b Click Properties, Preferences, Options, or Setup.
c Adjust the settings, if necessary.
d Click OK > Print.
For Macintosh users
a Customize the settings in the Page Setup dialog:
1 With a document open, choose File > Page Setup.
2 Choose a paper size or create a custom size to match the paper loaded.
3 Click OK.
b Customize the settings in the Print dialog:
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2 From the Print dialog and pop‑up menus, adjust the settings if necessary.
Note: To print on a specific paper type, adjust the paper type setting to match the paper loaded, or
select the appropriate tray or feeder.
3 Click Print.

Adjusting toner darkness
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Quality Menu > Toner Darkness.
3 Adjust the toner darkness setting.
4 Click Submit.

Printing

Using the printer settings on the computer
Depending on your operating system, adjust the toner darkness settings using the Local Printer Settings Utility or
Printer Settings.

Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >

> Print Settings >

> Quality Menu >

> Toner Darkness >

2 Adjust the toner darkness.
3 Press

Printing from a mobile device
Printing from a mobile device using AirPrint
AirPrintTM is a mobile printing application that allows you to print directly from your iPad® (all models), iPhone® (3GS
or later), or iPod touch® (3rd generation or later) to your AirPrint‑enabled printer. AirPrint‑enabled printers work with
these mobile devices that run the latest version of iOS.
Note: Make sure the printer and the mobile device share the same wireless network. For information on configuring
the wireless settings of your mobile device, see the documentation that came with the device.

1 From the home screen of your mobile device, launch the application.
Note: You can print any content from these Apple applications: iBook, Mail, Photos, Safari, and some select App
Store applications.

2 Select the item to print, and then tap

3 Tap Print, and then choose your printer.
4 Set the print options you want, and then tap Print.

Printing from a mobile device using Dell Mobile Print
You can print directly from an Android mobile device (OS 2.1 or later) to your printer using Dell Mobile Print.
Notes:

• Make sure the printer and the mobile device share the same wireless network.
• For information on configuring the wireless settings, see the documentation that came with your mobile device.
1 From Google Play, download the Dell Mobile Print application.

2 From the home screen of your mobile device, tap

Printing

3 Select the item to print.
You can choose from the list of supported applications (such as Calendar, Contacts, Gallery, Google Docs, GMail,
Internet, Messaging, Word Documents, Excel Documents, PowerPoint Documents, and PDF Documents).

4 From the print preview dialog, set the print and printer options if necessary.
Note: If your printer does not appear in the list, then check the network settings of both your printer and your
mobile device to make sure that both share the same wireless network.

5 Tap Print.

Printing information pages
For more information on printing information pages, see “Printing a menu settings page” on page 24 and “Printing a
network setup page” on page 25.

Printing a font sample list
From the printer control panel, navigate to either of the following:
> Reports >

> Print Fonts >

> PCL Fonts >

> Reports >

> Print Fonts >

> PostScript Fonts >

Canceling a print job
Canceling a print job from the printer control panel
From the printer control panel, press

Canceling a print job from the computer
For Windows users
1 Open the printers folder, and then select your printer.
2 From the print queue, select the print job you want to cancel, and then delete it.

For Macintosh users
1 From System Preferences in the Apple menu, navigate to your printer.
2 From the print queue, select the print job you want to cancel, and then delete it.

Understanding the printer menus

Understanding the printer menus
Menus list
Paper Menu

Reports

Network/Ports3

Default Source

Menu Settings Page

Active NIC

Paper Size/Type
Configure MP

Device Statistics

Standard Network2

Network Setup Page1

Reports

Substitute Size
Paper Texture

Profiles List
Print Fonts

Network card
TCP/IP

Paper Weight

Print Directory

IPv6

Paper Loading

Asset Report

Wireless

Custom Types

AppleTalk

Universal Setup

Standard USB
SMTP Setup

Security

Settings

Security Audit Log

General Settings

Set Date and Time

Print Settings

Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page.

Depending on the printer setup, this menu item appears as Standard Network or Network [x].

The menu items in this menu appear only in network printers or printers connected to print servers.

Paper menu
Default Source menu
Use

Default Source
Tray [x]
MP Feeder
Manual Paper
Manual Envelope

Set a default paper source for all print jobs.
Notes:

• Tray 1 (standard tray) is the factory default setting.
• From the Paper menu, set Configure MP to "Cassette" for MP Feeder to
appear as a menu setting.

• If two trays contain paper of the same size and type, and the trays have
the same settings, then the trays are automatically linked. When one tray
is empty, the print job continues using the linked tray.

Understanding the printer menus

Paper Size/Type menu
Use

Tray [x] Size
A4
A5
A6
JIS‑B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal

Specify the paper size loaded in each tray.

Tray [x] Type
Plain Paper
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]

Specify the type of paper loaded in each tray.

Notes:

• Letter is the U.S. factory default setting. A4 is the international factory
default setting.

• If two trays contain paper of the same size and type, and the trays have
the same settings, then the trays are automatically linked. When one
tray is empty, the print job continues using the linked tray.

• The A6 paper size is supported only in Tray 1 and the multipurpose
feeder.

Notes:

• Plain Paper is the factory default setting for Tray 1. Custom Type [x] is
the factory default setting for all other trays.

• If available, a user‑defined name will appear instead of Custom Type [x].
• Use this menu to configure automatic tray linking.

Note: Only installed trays and feeders are listed in this menu.

Understanding the printer menus

Use

MP Feeder Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope

Specify the paper size loaded in the multipurpose feeder.

MP Feeder Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]

Specify the type of paper loaded in the multipurpose feeder.

Notes:

• Letter is the U.S. factory default setting. A4 is the international factory
default setting.

• From the Paper menu, set Configure MP to “Cassette” for MP Feeder
Size to appear as a menu.

• The multipurpose feeder does not automatically detect paper size.
Make sure to set the paper size value.

Notes:

• Custom Type [x] is the factory default setting.
• From the Paper menu, set Configure MP to “Cassette” for MP Feeder
Type to appear as a menu.

Note: Only installed trays and feeders are listed in this menu.

Understanding the printer menus

Use

Manual Paper Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal

Specify the paper size being manually loaded.

Manual Paper Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]

Specify the paper type being manually loaded.

Manual Envelope Size
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope

Specify the envelope size being manually loaded.

Manual Envelope Type
Envelope
Rough Envelope
Custom Type [x]

Specify the envelope type being manually loaded.

Note: Letter is the U.S. factory default setting. A4 is the international factory
default setting.

Notes:

• Plain Paper is the factory default setting.
• From the Paper menu, set Configure MP to “Manual” for Manual Paper
Type to appear as a menu.

Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the
international factory default setting.

Note: Envelope is the factory default setting.

Note: Only installed trays and feeders are listed in this menu.

Understanding the printer menus

Configure MP menu
Use

Configure MP
Cassette
Manual
First

Determine when the printer selects paper from the multipurpose feeder.
Notes:

• Cassette is the factory default setting. Cassette configures the
multipurpose feeder as the default paper source.

• Manual sets the multipurpose feeder only for manual‑feed print jobs.
• First sets the multipurpose feeder as the primary paper source regardless
of settings.

Substitute Size menu
Use

Substitute Size
Off
Statement/A5
Letter/A4
All Listed

Substitute a specified paper size if the requested paper size is not available.
Notes:

• All Listed is the factory default setting. All available substitutions are
allowed.

• Off indicates that no size substitutions are allowed.
• Setting a size substitution lets the print job continue without Change
Paper appearing.

Paper Texture menu
Use

Plain Texture
Smooth
Normal
Rough

Specify the relative texture of the plain paper loaded.

Card Stock Texture
Smooth
Normal
Rough

Specify the relative texture of the card stock loaded.

Transparency Texture
Smooth
Normal
Rough

Specify the relative texture of the transparencies loaded.

Recycled Texture
Smooth
Normal
Rough

Specify the relative texture of the recycled paper loaded.

Note: Normal is the factory default setting.

Notes:

• Normal is the factory default setting.
• The options appear only if card stock is supported.
Note: Normal is the factory default setting.

Note: Normal is the factory default setting.

Understanding the printer menus

Use

Labels Texture
Smooth
Normal
Rough

Specify the relative texture of the labels loaded.

Bond Texture
Smooth
Normal
Rough

Specify the relative texture of the bond paper loaded.

Envelope Texture
Smooth
Normal
Rough

Specify the relative texture of the envelopes loaded.

Rough Envelope Texture
Rough

Specify the relative texture of the rough envelopes loaded.

Letterhead Texture
Smooth
Normal
Rough

Specify the relative texture of the letterhead loaded.

Preprinted Texture
Smooth
Normal
Rough

Specify the relative texture of the preprinted paper loaded.

Colored Texture
Smooth
Normal
Rough

Specify the relative texture of the colored paper loaded.

Light Texture
Smooth
Normal
Rough

Specify the relative texture of the paper loaded.

Heavy Texture
Smooth
Normal
Rough

Specify the relative texture of the paper loaded.

Rough/Cotton Texture
Rough

Specify the relative texture of the cotton paper loaded.

Custom [x] Texture
Smooth
Normal
Rough

Specify the relative texture of the custom paper loaded.

Note: Normal is the factory default setting.

Note: Rough is the factory default setting.

Note: Normal is the factory default setting.

Notes:

• Normal is the factory default setting.
• The options appear only if the custom type is supported.

Understanding the printer menus

Paper Weight menu
Use

Plain Weight
Light
Normal
Heavy

Specify the relative weight of the plain paper loaded.

Card Stock Weight
Light
Normal
Heavy

Specify the relative weight of the card stock loaded.

Transparency Weight
Light
Normal
Heavy

Specify the relative weight of the transparencies loaded.

Recycled Weight
Light
Normal
Heavy

Specify the relative weight of the recycled paper loaded.

Labels Weight
Light
Normal
Heavy

Specify the relative weight of the labels loaded.

Bond Weight
Light
Normal
Heavy

Specify the relative weight of the bond paper loaded.

Envelope Weight
Light
Normal
Heavy

Specify the relative weight of the envelope loaded.

Rough Envelope Weight
Light
Normal
Heavy

Specify the relative weight of the rough envelope loaded.

Letterhead Weight
Light
Normal
Heavy

Specify the relative weight of the letterhead loaded.

Preprinted Weight
Light
Normal
Heavy

Specify the relative weight of the preprinted paper loaded.

Note: Normal is the factory default setting.

Understanding the printer menus

Use

Colored Weight
Light
Normal
Heavy

Specify the relative weight of the colored paper loaded.

Light Weight
Light

Specify that the weight of the paper loaded is light.

Heavy Weight
Heavy

Specify that the weight of the paper loaded is heavy.

Cotton/Rough Weight
Light
Normal
Heavy

Specify the relative weight of the cotton or rough paper loaded.

Custom [x] Weight
Light
Normal
Heavy

Specify the relative weight of the custom paper loaded.

Note: Normal is the factory default setting.

Note: Heavy is the factory default setting.

Notes:

• Normal is the factory default setting.
• The options appear only when the custom type is supported.

Paper Loading menu
Use

Recycled Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Recycled as the paper type.

Bond Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Bond as the paper type.

Letterhead Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Letterhead as the paper type.

Preprinted Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Preprinted as the paper type.

Colored Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Colored as the paper type.

Notes:

• Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing
Preferences or Print dialog.

• If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs.
• Off is the factory default setting for all the menus.

Understanding the printer menus

Use

Light Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Light as the paper type.

Heavy Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Heavy as the paper type.

Custom [x] Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Custom [x] as the paper type.
Note: Custom [x] Loading is available only if the custom type is
supported.

Notes:

• Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing
Preferences or Print dialog.

• If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs.
• Off is the factory default setting for all the menus.

Custom Types menu
Use

Custom Type [x]
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope

Associate a paper or specialty media type with a Custom Type [x] name or a
user‑defined custom name created in the Embedded Web Server or in the Local
Printer Settings Utility.

Recycled
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope

Specify a paper type when the Recycled setting is selected in other menus.

Notes:

• Paper is the factory default setting for Custom Type [x].
• The specialty media type must be supported in the selected tray or
feeder in order to print from that source.

Notes:

• Paper is the factory default setting.
• The Recycled paper type must be supported in the selected tray or
feeder in order to print from that source.

Universal Setup menu
Use

Units of Measure
Inches
Millimeters

Identify the units of measure.
Notes:

• Inches is the US factory default setting.
• Millimeters is the international factory default setting.

Understanding the printer menus

Use

Portrait Width
3–8.5 inches
76–216 mm

Set the portrait width.
Notes:

• If the width exceeds the maximum, then the printer uses the
maximum width allowed.

• 8.5 inches is the US factory default setting. You can increase the
width in 0.01‑inch increments.

• 216 mm is the international factory default setting. You can increase
the width in 1‑mm increments.
Portrait Height
3–14.17 inches
76–360 mm

Set the portrait height.
Notes:

• If the height exceeds the maximum, then the printer uses the
maximum height allowed.

• 14 inches is the US factory default setting. You can increase the
height in 0.01‑inch increments.

• 356 mm is the international factory default setting. You can increase
the height in 1‑mm increments.
Feed Direction
Short Edge
Long Edge

Specify the feed direction if the paper can be loaded in either direction.
Notes:

• Short Edge is the factory default setting.
• Long Edge appears only when the longest edge is shorter than the
maximum width supported in the tray.

Reports menu
Reports menu
Use

Menu Settings Page

Print a report containing information about the paper loaded in trays, installed
memory, total page count, alarms, timeouts, printer control panel language,
TCP/IP address, status of supplies, status of the network connection, and other
information.

Device Statistics

Print a report containing printer statistics, such as supply information and details
about printed pages.

Network Setup Page

Print a report containing information about the network printer settings, such as
the TCP/IP address information.
Note: This menu item appears only in network printers or in printers connected
to print servers.

Profiles List

Print a list of profiles stored in the printer.
Note: This menu item appears only when LDSS is enabled.

Understanding the printer menus

Use

Print Fonts
PCL Fonts
PostScript Fonts

Print a report of all the fonts available for the printer language currently set in
the printer.

Print Directory

Print a list of all the resources stored in an optional flash memory card.

Note: A separate list is available for PCL and PostScript emulations.

Notes:

• Job Buffer Size must be set to 100%.
• Make sure the optional flash memory is installed correctly and working
properly.

• This menu item appears only when an optional flash memory card is
installed.
Asset Report

Print a report containing printer asset information, such as serial number and
model name.

Network/Ports menu
The menus in this section only appear in network printers or printers connected to print servers.

Active NIC menu
Use

Active NIC
Auto
[list of available network cards]

Notes:

• Auto is the factory default setting.
• This menu item appears only when an optional network card is installed.

Standard Network or Network [x] menu
Note: Only active ports appear in this menu. All inactive ports are omitted.
Use

PCL SmartSwitch
On
Off

Set the printer to automatically switch to PCL emulation when a print job requires
it, regardless of the default printer language.
Notes:

• On is the factory default setting.
• If PCL SmartSwitch is disabled, then the printer does not examine incoming
data and it uses the default printer language specified in the Setup menu.
PS SmartSwitch
On
Off

Set the printer to automatically switch to PS emulation when a print job requires it,
regardless of the default printer language.
Notes:

• On is the factory default setting.
• If PS SmartSwitch is disabled, then the printer does not examine incoming
data and it uses the default printer language specified in the Setup menu.

Understanding the printer menus

Use

NPA Mode
Off
Auto

Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:

• Auto is the factory default setting.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Network Buffer
Disabled
Auto
3KB to [maximum size allowed]

Set the size of the network input buffer.
Notes:

• Auto is the factory default setting.
• The value can be changed in 1‑KB increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or
Off.

• To increase the maximum size range for the Network Buffer, disable or
reduce the size of the parallel, serial, and USB buffers.

• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Mac Binary PS
On
Off
Auto

Set the printer to process Macintosh binary PostScript print jobs.
Notes:

• Auto is the factory default setting.
• Off filters print jobs using the standard protocol.
• On processes raw binary PostScript print jobs.

Reports menu
To access the menu, navigate to either of the following:

• Network/Ports > Standard Network > Standard Network Setup > Reports
• Network/Ports > Network [x] > Network [x] Setup > Reports
Use

Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address.

Network Card menu
To access the menu, navigate to either of the following:

• Network/Ports > Standard Network > Standard Network Setup > Network Card
• Network/Ports > Network [x] > Network [x] Setup > Network Card
Use

View Card Status
Connected
Disconnected

View the connection status of the network card.

Understanding the printer menus

Use

View Card Speed

View the speed of an active network card.

Network Address
UAA
LAA

View the network addresses.

Job Timeout

Set the amount of time it takes for a network print job to be canceled.

0–255 seconds

Notes:

• 90 seconds is the factory default setting.
• A setting value of 0 disables the timeout.
• If a value of 1–9 is selected, then the setting is saved as 10.

TCP/IP menu
To access the menu, navigate to any of the following:

• Network/Ports > Standard Network > Standard Network Setup > TCP/IP
• Network/Ports > Network [x] > Network [x] Setup > TCP/IP
Note: This menu is available only in network printers or printers connected to print servers.
Use

Set Hostname

Set the host name.
Notes:

• This setting can be changed only from the Embedded Web Server.
• The host name can be up to 15 characters and can be a US‑ASCII or
alphanumeric character, or hyphen.
IP Address

View or change the current TCP/IP address.
Note: Manually setting the IP address sets the “Enable DHCP” and “Enable Auto IP”
settings to Off. It also sets “Enable BOOTP” and “Enable RARP” to Off on systems
that support BOOTP and RARP.

Netmask

View or change the current TCP/IP netmask.

Gateway

View or change the current TCP/IP gateway.

Enable DHCP
On
Off

Specify the DHCP address and parameter assignment.

Enable AutoIP
Yes
No

Specify the Zero Configuration Networking setting.

Enable FTP/TFTP
Yes
No

Enable the built-in FTP server, which lets you send files to the printer using File Transfer
Protocol.

Note: On is the factory default setting.

Note: Yes is the factory default setting.

Understanding the printer menus

Use

Enable HTTP Server
Yes
No

Enable the built-in Web server (Embedded Web Server). When enabled, the printer
can be monitored and managed remotely using a Web browser.

WINS Server Address

View or change the current WINS server address.

Enable DDNS
Yes
No

View or change the current DDNS setting.

Enable mDNS
Yes
No

View or change the current mDNS setting.

DNS Server Address

View or change the current DNS server address.

Backup DNS Server Address

View or change the backup DNS server addresses.

Note: Yes is the factory default setting.

Backup DNS Server Address 2
Backup DNS Server Address 3
Enable HTTPS
Yes
No

View or change the current HTTPS setting.
Note: Yes is the factory default setting.

IPv6 menu
To access the menu, navigate to any of the following:

• Network/Ports > Standard Network > Standard Network Setup > IPv6
• Network/Ports > Network [x] > Network [x] Setup > IPv6
Note: This menu is available only in network printers or printers connected to print servers.
Use

Enable IPv6
On
Off

Enable Internet Protocol Version Six (IPv6) in the printer.
IPv6 uses bigger numbers to create IP addresses.

Auto Configuration
On
Off

Specify whether or not the network adapter accepts the automatic IPv6
address configuration entries provided by a router.

Set Hostname*

Set the host name.

Note: On is the factory default setting.

Note: On is the factory default setting.
Note: The host name is limited to 15 characters, and accepts US‑ASCII,
alphanumeric characters and hyphen only.

View Address*

View the current IPv6 addresses.

View Router Address*

View the current router address.

These settings can be changed only from the Embedded Web Server.

Understanding the printer menus

Use

Enable DHCPv6
On
Off

Enable DHCPv6 in the printer.

Note: On is the factory default setting.

These settings can be changed only from the Embedded Web Server.

Wireless menu
Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless
network adapter.
To access the menu, navigate to any of the following:

• Network/Ports > Network [x] > Network [x] Setup > Wireless
Use

Network Mode
Infrastructure
Ad hoc

Specify the network mode.
Notes:

• Ad hoc is the factory default setting. This configures wireless
connection directly between the printer and a computer.

• Infrastructure lets the printer access a network using an access
point.
Compatibility
802.11b/g
802.11b/g/n

Specify the wireless standard for the wireless network.

Choose Network

Select an available network for the printer to use.

View Signal Quality

View the quality of the wireless connection.

View Security Mode

View the encryption method for the wireless network.

Note: The 802.11b/g/n is the factory default setting.

AppleTalk menu
Note: This menu is available only in printer models connected to a wired network or when an optional network card
is installed.
To access the menu, navigate to any of the following:

• Network/Ports > Standard Network > Standard Network Setup > AppleTalk
• Network/Ports > Network Setup [x] > AppleTalk
Use

Activate
Yes
No

Enable or disable AppleTalk support.

View Name

Show the assigned AppleTalk name.

Note: Yes is the factory default setting.

Note: The name can be changed only from the Embedded Web Server.

Understanding the printer menus

Use

View Address

Show the assigned AppleTalk address.
Note: The address can be changed only from the Embedded Web Server.

Set Zone
Provide a list of AppleTalk zones available on the network.
[list of zones available on the network] Note: The factory default setting is the default zone for the network. If no
default zone exists, then the zone marked with an asterisk (*) is the default
setting.

Standard USB menu
Use

PCL SmartSwitch
On
Off

Set the printer to automatically switch to PCL emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:

• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PostScript emulation if the PS SmartSwitch is set to On. It uses the default
printer language specified in the Setup menu if the PS SmartSwitch is set to
Off.
PS SmartSwitch
On
Off

Set the printer to automatically switch to PS emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:

• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PCL emulation if the PCL SmartSwitch is set to On. It uses the default printer
language specified in the Setup menu if the PCL SmartSwitch is set to Off.
NPA Mode
On
Off
Auto

Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:

• Auto is the factory default setting. Auto sets the printer to examine data,
determine the format, and then process it appropriately.

• The printer automatically restarts when changing the setting from the printer
control panel. The menu selection is then updated.

Understanding the printer menus

Use

USB Buffer
Disabled
Auto
3K to [maximum size allowed]

Set the size of the USB input buffer.
Notes:

•
•
•
•

Auto is the factory default setting.
Disabled turns off job buffering.
The USB buffer size value can be changed in 1-KB increments.
The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or
Off.

• To increase the maximum size range for USB Buffer, disable or reduce the size
of the parallel, serial, and network buffers.

• The printer automatically restarts when the setting is changed from the printer
control panel. The menu selection is then updated.
Mac Binary PS
On
Off
Auto

Set the printer to process Macintosh binary PostScript print jobs.

ENA Address
yyy.yyy.yyy.yyy

Set the network address information for an external print server.

ENA Netmask
yyy.yyy.yyy.yyy

Set the netmask information for an external print server.

ENA Gateway
yyy.yyy.yyy.yyy

Set the gateway information for an external print server.

Notes:

• Auto is the factory default setting.
• On processes raw binary PostScript print jobs.
• Off filters print jobs using the standard protocol.
Note: This menu is available only when the printer is attached to an external print
server through the USB port.
Note: This menu is available only when the printer is attached to an external print
server through the USB port.
Note: This menu is available only when the printer is attached to an external print
server through the USB port.

SMTP Setup menu
Use

Primary SMTP Gateway

Specify SMTP server gateway and port information.

Primary SMTP Gateway Port

Note: 25 is the default SMTP gateway port.

Secondary SMTP Gateway
Secondary SMTP Gateway Port
SMTP Timeout
5–30

Specify the amount of time in seconds before the server stops trying to
send an e‑mail.
Note: 30 seconds is the factory default setting.

Reply Address

Specify a reply address of up to 128 characters in the e-mail sent by the
printer.

Understanding the printer menus

Use

Use SSL
Disabled
Negotiate
Required

Set the printer to use SSL for increased security when connecting to the
SMTP server.
Notes:

• Disabled is the factory default setting.
• When the Negotiate setting is used, the SMTP server determines if
SSL will be used.

SMTP Server Authentication
No authentication required
Login/Plain
CRAM‑MD5
Digest‑MD5
NTLM
Kerberos 5

Specify the type of user authentication required for printing privileges.

Device‑Initiated E‑mail
None
Use Device SMTP Credentials

Specify what credentials will be used when communicating to the SMTP
server. Some SMTP servers require credentials to send an e-mail.

Note: “No authentication required” is the factory default setting.

Notes:

Device Userid

• None is the factory default setting for Device‑Initiated E‑mail.
• Device Userid and Device Password are used to log in to the SMTP

Device Password

server when Use Device SMTP Credentials is selected.

Security menu
Security Audit Log menu
Use

Export Log

Let an authorized user export the audit log.
Notes:

• To export the audit log from the printer control panel, connect a flash drive to
the printer.

• You can also download the audit log from the Embedded Web Server, and
then save it on your computer.
Delete Log
Delete now
Do not delete

Specify whether or not audit logs are deleted.
Note: Delete now is the factory default setting.

Understanding the printer menus

Use

Configure Log
Enable Audit
Yes
No
Enable Remote Syslog
No
Yes
Remote Syslog Facility
0–23
Severity of events to log
0–7

Specify how and whether or not audit logs are created.
Notes:

• Enable Audit determines if events are recorded in the secure audit log and
remote syslog. No is the factory default setting.

• Enable Remote Syslog determines if logs are sent to a remote server. No is the
factory default setting.

• Remote Syslog Facility determines the value used to send logs to the remote
syslog server. 4 is the factory default setting.

• If the security audit log is activated, then the severity value of each event is
recorded. 4 is the factory default setting.

Set Date and Time menu
Use

Current Date and Time

View the current date and time settings for the printer.
Note: The date and time are set in YYYY‑MM‑DD HH:MM format.

Manually Set Date and Time
[input date/time]

Enter the date and time.

Time Zone
[list of time zones]

Select the time zone.

Automatically observe DST
On
Off

Set the printer to use the applicable daylight saving time (DST) start and end times
associated with the printer Time Zone setting.

Enable NTP
On
Off

Enable Network Time Protocol, which synchronizes the clocks of devices on a
network.

Note: Setting the date and time using this menu automatically sets Enable NTP to
Off.
Note: GMT is the factory default setting.

Note: On is the factory default setting.

Notes:

• On is the factory default setting.
• Enable NTP is automatically set to Off if you manually set the date and time.

Understanding the printer menus

Settings menu
General Settings menu
Use

Display Language
English
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portuguese
Suomi
Russian
Polski
Greek
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Korean
Japanese

Set the language of the text appearing on the display.

Show Supply Estimates
Show estimates
Do not show estimates

View the estimates of the supplies on the control panel, Embedded
Web Server, menu settings, and the device statistics reports.

Eco-Mode
Off
Energy
Energy/Paper
Paper

Minimize the use of energy, paper, or specialty media.

Note: Not all languages are available for all printers, and you may
need to install special hardware for those languages to appear.

Notes:

• Off is the factory default setting. This resets the printer to its
factory default settings.

• Energy minimizes the power used by the printer.
• Energy/Paper minimizes the use of power and of paper and
specialty media.

• Paper minimizes the amount of paper and specialty media
needed for a print job.
Quiet Mode
Off
On

Minimize the printer noise.
Note: Off is the factory default setting.

Understanding the printer menus

Use

Run Initial setup
Yes
No

Run the setup wizard.
Notes:

• Yes is the factory default setting.
• After completing the setup wizard by selecting Done at the
country or region selection screen, the default becomes No.

Paper Sizes
US
Metric

Specify the unit of measurement for paper sizes.
Notes:

• US is the factory default setting.
• The initial setting is determined by your country or region
selection in the initial setup wizard.

Timeouts
Sleep Mode
Disabled
1–120 min

Set the amount of time the printer waits after a job is printed before
it goes into a reduced power state.
Notes:

• 30 min is the factory default setting.
• Disabled appears only when Energy Conserve is set to Off.
• The maximum amount of time is increased to 240 minutes
when Energy Conserve is set to Off.

• Lower settings conserve more energy, but may require
longer warm‑up times.

• Select a high setting if the printer is in constant use. Under
most circumstances, this keeps the printer ready to print
with minimum warm‑up time.
Timeouts
Print with Display Off
Allow printing with display off
Display on when printing

Print a job while the display is off.

Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days
1 week
2 weeks
1 month

Set the amount of time the printer waits before it enters Hibernate
mode.

Note: Display on when printing is the factory default setting.

Note: 3 days is the factory default setting.

Understanding the printer menus

Use

Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate

Set the printer to Hibernate mode even if there is an active Ethernet
connection.

Timeouts
Screen Timeout
15–300 sec

Set the amount of time in seconds the printer waits before the it
returns to a ready state.

Timeouts
Print Timeout
Disabled
1–255 sec

Set the amount of time in seconds the printer waits to receive an
end‑of‑job message before canceling the remainder of the print
job.

Note: Do Not Hibernate is the factory default setting.

Note: 30 sec is the factory default setting.

Notes:

• 90 sec is the factory default setting.
• When the timer expires, any partially printed page still in the
printer is printed, and then the printer checks to see if any
new print jobs are waiting.

• Print Timeout is available only when using PCL emulation.
This setting has no effect on PostScript emulation print jobs.
Timeouts
Wait Timeout
Disabled
15–65535 sec

Set the amount of time in seconds the printer waits for additional
data before canceling a print job.

Error Recovery
Auto Reboot
Reboot when idle
Reboot always
Reboot never
Max Auto Reboots
1–20

Set the printer to restart when an error is encountered.

Print Recovery
Auto Continue
Disabled
5–255 sec

Let the printer automatically continue printing from certain offline
situations when these are not resolved within the specified time
period.

Note: 40 sec is the factory default setting.

Notes:

• Reboot always is the factory default setting for Auto Reboot.
• 2 is the factory default setting for Max Auto Reboots.
• If the printer performs the same number of automatic
reboots that is set in the printer within a certain amount of
time, then the printer shows the applicable error instead of
rebooting.

Note: Disabled is the factory default setting.

Understanding the printer menus

Use

Print Recovery
Jam Recovery
On
Off
Auto

Specify whether the printer reprints jammed pages.

Print Recovery
Jam Assist
On
Off
Print Recovery
Page Protect
Off
On

Notes:

• Auto is the factory default setting. The printer reprints
jammed pages unless the memory required to hold the
pages is needed for other printer tasks.

• On sets the printer to always reprint jammed pages.
• Off sets the printer to never reprint jammed pages.
Notes:

• On is the factory default setting. This sets the printer to
automatically dump blank pages or partially printed pages to
the standard bin after a jammed page has been cleared.

• Off requires the user to remove all pages from all possible
jam locations.
Successfully print a page that may not have printed otherwise.
Notes:

• Off is the factory default setting. This prints a partial page
when there is not enough memory to print the whole page.

• On sets the printer to process the whole page so that the
entire page prints.
Press Sleep Button
Do nothing
Sleep
Hibernate

Determine how the printer, while in idle state, reacts to a short
press of the Sleep button.

Press and Hold Sleep Button
Do nothing
Sleep
Hibernate

Determine how the printer, while in idle state, reacts to a long press
of the Sleep button.

Factory Defaults
Do Not Restore
Restore Now

Use the printer factory default settings.

Note: Sleep is the factory default setting.

Note: Do nothing is the factory default setting.

Notes:

• Do Not Restore is the factory default setting. This retains the
user‑defined settings.

• Restore Now sets all printer settings to the factory default
settings except Network/Ports menu settings. All downloads
stored in the RAM are deleted. Downloads stored in the flash
memory are not affected.

Understanding the printer menus

Use

Custom Home Message
Off
IP Address
Hostname
Contact Name
Location
Zero Configuration Name
Custom Text 1

Select a custom home message that appears as an alternating
display of the printer status.
Note: Off is the factory default setting.

Print Settings
Setup menu
Use

Printer Language
PCL Emulation
PS Emulation

Set the default printer language.
Notes:

• PCL Emulation is the factory default setting.
• PostScript emulation uses a PostScript interpreter for
processing print jobs.

• PCL Emulation uses a PCL interpreter for processing print
jobs.

• Setting a printer language default does not prevent a
software program from sending print jobs that use another
printer language.
Print Area
Normal
Whole Page

Set the logical and physical printable area.
Notes:

• Normal is the factory default setting. When attempting to
print data on the non‑printable area defined by the Normal
setting, the printer clips the image at the boundary.

• Whole Page allows the image to be moved into the
non‑printable area defined by the Normal setting. This
setting affects only pages printed using a PCL 5 interpreter
and has no effect on pages printed using the PCL XL or
PostScript interpreter.
Download Target
RAM
Flash

Set the storage location for downloads.
Notes:

• RAM is the factory default setting. Storing downloads in the
RAM is temporary.

• Storing downloads in a flash memory places them in
permanent storage. Downloads remain in the flash memory
even when the printer is turned off.

• This menu item appears only when an optional flash memory
is installed.

Understanding the printer menus

Use

Resource Save
On
Off

Specify how the printer handles temporary downloads, such as
fonts and macros stored in the RAM, when the printer receives a
print job that requires more than the available memory.
Notes:

• Off is the factory default setting. Off sets the printer to retain
downloads only until memory is needed. Downloads are
deleted in order to process print jobs.

• On sets the printer to retain downloads during language
changes and printer resets. If the printer runs out of
memory, then Memory Full [38] appears on the
printer display, but downloads are not deleted.

Finishing menu
Use

Sides (Duplex)
1 sided
2 sided

Specify whether two‑sided (duplex) printing is set as the default for all print jobs.
Notes:

• “1 sided” is the factory default setting.
• You can set two‑sided printing from the software program.
For Windows users:
1 Click File > Print.

2 Click Properties, Preferences, Options, or Setup.
For Macintosh users:
1 Choose File > Print.

2 Adjust the settings from the print dialog and pop‑up menus.
Duplex Binding
Long Edge
Short Edge

Define the way two‑sided pages are bound and printed.
Notes:

• Long Edge is the factory default setting. Long Edge binds pages along their long
edge (left edge for portrait and top edge for landscape).

• Short Edge binds pages along their short edge (top edge for portrait and left
edge for landscape).
Copies
1–999

Specify the default number of copies for each print job.

Blank Pages
Do Not Print
Print

Specify whether to insert blank pages in a print job.

Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)

Stack the pages of a print job in sequence when printing multiple copies.

Note: 1 is the factory default setting.
Note: Do Not Print is the factory default setting.

Note: “(1,2,3) (1,2,3)” is the factory default setting.

Understanding the printer menus

Use

Separator Sheets
Off
Between Copies
Between Jobs
Between Pages

Specify whether to insert blank separator sheets.
Notes:

• Off is the factory default setting.
• Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to (1,1,1) (2,2,2). If Collate is set to (1,2,3) (1,2,3), then a blank
page is inserted between each set of printed pages, such as after all page 2's
and after all page 3's.

• Between Jobs inserts a blank sheet between print jobs.
• Between Pages inserts a blank sheet between each page of a print job. This
setting is useful when printing transparencies or when inserting blank pages in
a document.
Separator Source
Tray [x]
Multi‑Purpose Feeder

Specify the paper source for separator sheets.

Paper Saver
Off
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up

Print multiple‑page images on one side of a paper.

Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical

Specify the positioning of multiple‑page images when using Paper Saver.

Paper Saver Orientation
Auto
Landscape
Portrait

Specify the orientation of a multiple‑page document.

Paper Saver Border
None
Solid

Note: Tray 1 (standard tray) is the factory default setting.

Notes:

• Off is the factory default setting.
• The number selected is the number of page images that will print per side.

Notes:

• Horizontal is the factory default setting.
• Positioning depends on the number of page images and whether they are in
portrait or landscape orientation.
Note: Auto is the factory default setting. The printer chooses between portrait and
landscape.
Print a border when using Paper Saver.
Note: None is the factory default setting.

Understanding the printer menus

Quality menu
Use

Print Resolution
300 dpi
600 dpi
1200 dpi
1200 Image Q
2400 Image Q

Specify the printed output resolution in dots per inch.

Pixel Boost
Off
Fonts
Horizontally
Vertically
Both directions
Isolated

Enable more pixels to print in clusters for clarity, in order to enhance images horizontally
or vertically, or to enhance fonts.

Toner Darkness
1–10

Lighten or darken the printed output.

Note: 600 dpi is the factory default setting.

Note: Off is the factory default setting.

Notes:

• 8 is the factory default setting.
• Selecting a smaller number can help conserve toner.
Enhance Fine Lines
On
Off

Enable a print mode preferable for files such as architectural drawings, maps, electrical
circuit diagrams, and flow charts.
Notes:

• Off is the factory default setting.
• You can set this option from the printer software. For Windows users, click File >
Print, and then click Properties, Preferences, Options, or Setup. For Macintosh
users, choose File > Print, and then adjust the settings from the Print dialog and
pop‑up menus.

• To set this option using the Embedded Web Server, type the network printer IP
address in the Web browser address field.
Gray Correction
Auto
Off

Automatically adjust the contrast enhancement applied to images.

Brightness
‑6 to 6

Adjust the printed output either by lightening or darkening it. You can conserve toner
by lightening the output.

Note: Auto is the factory default setting.

Note: 0 is the factory default setting.
Contrast
0–5

Adjust the contrast of printed objects.
Note: 0 is the factory default setting.

Understanding the printer menus

Utilities menu
Use

Format Flash
Yes
No

Format the flash memory.
Warning—Potential Damage: Do not turn off the printer while the flash memory is
being formatted.
Notes:

• Flash memory refers to the memory added by installing a flash memory card in
the printer.

•
•
•
•
Hex Trace

Yes deletes all data stored in the flash memory.
No cancels the format request.
The flash memory option card must not be read/write‑ or write‑protected.
This menu item appears only when a non‑defective flash memory card is
installed.

Assist in isolating the source of a print job problem.
Notes:

• When activated, all data sent to the printer is printed in hexadecimal and
character representation, and control codes are not executed.

• To exit or deactivate Hex Trace, turn off or reset the printer.
Coverage Estimator
Off
On

Provide an estimate of the percentage coverage of toner on a page. The estimate is
printed on a separate page at the end of each print job.
Note: Off is the factory default setting.

XPS menu
Use

Print Error Pages
Off
On

Print a page containing information on errors, including XML markup errors.
Note: Off is the factory default setting.

PostScript menu
Use

Print PS Error
On
Off

Print a page containing the PostScript error.

Lock PS Startup Mode
On
Off

Disable the SysStart file.

Note: Off is the factory default setting.

Understanding the printer menus

Use

Font Priority
Resident
Flash

Establish the font search order.
Notes:

• Resident is the factory default setting.
• This menu item is available only when a formatted flash memory card is
installed and operating properly.

• Make sure the flash memory card is not read/write‑, write‑, or
password‑protected.

• Job Buffer Size must not be set to 100%.

PCL Emul menu
Use

Font Source
Resident
Download
Flash
All

Specify the set of fonts used by the Font Name menu.
Notes:

• “Resident” is the factory default setting. “Resident” shows the factory
default set of fonts downloaded in the RAM.

• “Download” shows all the fonts downloaded in the RAM.
• “Flash” shows all fonts resident in that option. The optional flash memory
card must be properly formatted and cannot be read/write‑, write‑, or
password‑protected.

• “All” shows all fonts available to any option.
Font Name
Courier 10

Identify a specific font and the option where it is stored.

Symbol Set
10U PC‑8
12U PC‑850

Specify the symbol set for each font name.

Note: Courier 10 is the factory default setting. Courier 10 shows the font
name, font ID, and the storage location in the printer. The font source
abbreviation is R for Resident, F for Flash, and D for Download.

Notes:

• 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international
factory default setting.

• A symbol set is a set of alphabetic and numeric characters, punctuation,
and special symbols. Symbol sets support the different languages or
specific program, such as math symbols for scientific text. Only the
supported symbol sets are shown.
PCL Emulation Settings
Point Size
1.00–1008.00

Change the point size for scalable typographic fonts.
Notes:

• 12 is the factory default setting.
• Point size refers to the height of the characters in the font. One point
equals approximately 0.014 inch.

• Point sizes can be increased or decreased in 0.25‑point increments.

Understanding the printer menus

Use

PCL Emulation Settings
Pitch
0.08–100

Specify the font pitch for scalable monospaced fonts.

PCL Emulation Settings
Orientation
Portrait
Landscape

Notes:

•
•
•
•

10 is the factory default setting.
Pitch refers to the number of fixed‑space characters per inch (cpi).
Pitch can be increased or decreased in 0.01‑cpi increments.
For nonscalable monospaced fonts, the pitch appears on the display but it
cannot be changed.

Specify the orientation of text and graphics on the page.
Notes:

• Portrait is the factory default setting. Portrait prints text and graphics
parallel to the short edge of the page.

• Landscape prints text and graphics parallel to the long edge of the page.
PCL Emulation Settings
Lines per Page
1–255

Specify the number of lines that print on each page.
Notes:

• 60 is the US factory default setting. 64 is the international default setting.
• The printer sets the amount of space between each line based on the
Lines per Page, Paper Size, and Orientation settings. Select the Paper Size
and Orientation you want before setting Lines per Page.

PCL Emulation Settings
A4 Width
198 mm
203 mm

Set the printer to print on A4‑size paper.
Notes:

• 198 mm is the factory default setting.
• The 203‑mm setting sets the width of the page to allow printing of eighty
10‑pitch characters.

PCL Emulation Settings
Auto CR after LF
On
Off

Specify whether the printer automatically performs a carriage return (CR) after
a line feed (LF) control command.

PCL Emulation Settings
Auto LF after CR
On
Off

Specify whether the printer automatically performs a line feed (LF) after a
carriage return (CR) control command.

Note: Off is the factory default setting.

Understanding the printer menus

Use

Tray Renumber
Assign MP Feeder
Off
None
0–199
Assign Tray [x]
Off
None
0–199
Assign Manual Paper
Off
None
0–199
Assign Manual Env
Off
None
0–199

Configure the printer to work with printer software or programs that use
different source assignments for trays and feeders.

Tray Renumber
View Factory Defaults
MPF Default = 8
T1 Default = 1
T1 Default = 4
T1 Default = 5
T1 Default = 20
T1 Default = 21
Env Default = 6
MPaper Default = 2
MEnv Default = 3

Display the factory default setting assigned to each tray or feeder.

Tray Renumber
Restore Defaults
Yes
No

Restore all tray and feeder assignments to their factory default settings.

Notes:

• Off is the factory default setting.
• None cannot be selected. It is only displayed when it is selected by the
PCL 5 interpreter. It also ignores the Select Paper Feed command.

• 0–199 allows a custom setting to be assigned.

Saving money and the environment

Saving money and the environment
Saving paper and toner
Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly
reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both
sides of the paper and printing multiple pages on one side of a single sheet of paper.
For information on how you can quickly save paper and energy using one printer setting, see “Using Eco‑Mode” on
page 80.

Conserving supplies
Use both sides of the paper
If your printer model supports two‑sided printing, then you can control whether print appears on one or two sides of
the paper.
Notes:

• Two-sided printing is the default setting in the print driver.
• For a complete list of supported products and countries, go to www.dell.com/support.

Place multiple pages on one sheet of paper
You can print up to 16 consecutive pages of a multiple‑page document onto one side of a single sheet of paper by
setting multiple page printing (N‑Up) for the print job.

Check your first draft for accuracy
Before printing or making multiple copies of a document:

• Use the preview feature to see how the document looks like before you print it.
• Print one copy of the document to check its content and format for accuracy.

Avoid paper jams
Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 97.

Saving energy
Using Eco‑Mode
Use Eco‑Mode to quickly select one or more ways to reduce your printer's environmental impact.

1 From the printer control panel, navigate to:
> Settings >

> General Settings >

> Eco‑Mode >

> select the setting you want

Saving money and the environment

Use

Off

Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the
performance specifications for your printer.

Energy

Reduce energy use, especially when the printer is idle.

• Printer engine motors do not start until a document is ready to print. You may notice a short delay
before the first page is printed.

• The printer enters Sleep mode after one minute of inactivity.
Energy/Paper Use all the settings associated with Energy and Paper modes.
Paper

2 Press

• Enable the automatic two‑sided (duplex) printing feature.
• Turn off print log features.
.

Adjusting Sleep mode
To save energy, decrease the number of minutes before the printer enters Sleep mode.
Available settings range from 1 to 120 minutes. The factory default setting is 30 minutes.
Note: Sleep mode can be scheduled. For more information, see “Using Schedule Power Modes” on page 82.

Using the Embedded Web Server
1 From the Embedded Web Server, click Settings > General Settings > Timeouts.
2 In the Sleep Mode field, enter the number of minutes you want the printer to wait before it enters Sleep mode.
3 Click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >

> General Settings >

> Timeouts >

> Sleep Mode >

2 In the Sleep Mode field, select the number of minutes you want the printer to wait before it enters Sleep mode.
3 Press

Saving money and the environment

Using Hibernate mode
Hibernate is an ultra‑low‑power saving mode.
Notes:

• Three days is the default amount of time before the printer enters Hibernate mode.
• Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of
the Sleep button wakes the printer from Hibernate mode.

• If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
1 From the control panel, navigate to:
> Settings >

> General Settings >

2 Press Press Sleep Button or Press and Hold Sleep Button, and then press
3 Press Hibernate >

Setting Hibernate Timeout
Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a
reduced power state.

Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Timeouts.
3 From the Hibernate Timeout menu, select the number of hours, days, weeks, or months you want for the printer
to wait before it goes into a reduced power state.

4 Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Hibernate Timeout menu using the Local Printer Settings Utility
or Print Settings.

Using Schedule Power Modes
Schedule Power Modes lets the user schedule when the printer goes into a reduced power state or into the Ready
state.

Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.

Saving money and the environment

Notes:

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Schedule Power Modes.
3 From the Action menu, select the power mode.
4 From the Time menu, select the time.
5 From the Day(s) menu, select the day or days.
6 Click Add.
Using the printer settings on the computer (Windows only)
• Access the Schedule Power Modes menu using the Local Printer Settings Utility.

Recycling
Recycling Dell products
To return Dell products for recycling:

1 Visit our Web site at www.dell.com/recycle.
2 Select your country or region.
3 Follow the instructions on the computer screen.

Securing the printer

Securing the printer
Using the security lock feature
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in
the location shown to secure the printer in place.

Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory

Description

Volatile memory

Your printer uses standard random access memory (RAM) to
temporarily buffer user data during simple print jobs.

Non-volatile memory

Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used to
store operating system, device settings, and network
information.

Erase the content of any installed printer memory in the following circumstances:

•
•
•
•
•

The printer is being decommissioned.
The printer is being moved to a different department or location.
The printer is being serviced by someone from outside your organization.
The printer is being removed from your premises for service.
The printer is being sold to another organization.

Securing the printer

Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered
data, simply turn off the printer.

Erasing non‑volatile memory
1 Turn off the printer.
2 From the printer control panel, hold down

and the right arrow button while turning the printer on. Release
the buttons only when the Configuration menu appears.

3 Press the arrow buttons until Wipe All Settings appears, and then press

The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer
memory.

4 Press the arrow buttons until Exit Config Menu appears, and then press

The printer will perform a power‑on reset, and then return to normal operating mode.

Finding printer security information
In high-security environments, you may need to take additional steps to make sure that confidential data stored in the
printer cannot be accessed by unauthorized persons. For more information, check the Embedded Web Server—Security:
Administrator’s Guide from your printer CD or from our Web site, or contact the place where you purchased the printer.

Maintaining the printer

Maintaining the printer
Periodically, certain tasks are required to maintain the optimum performance of your printer.
Warning—Potential Damage: Failure to replace parts and supplies when directed may cause damage to your printer
or prevent the printer from performing optimally.

Cleaning the printer
Note: You may need to perform this task after every few months.
Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer
warranty.

1 Make sure that the printer is turned off and unplugged from the electrical outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.

2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Dampen a clean, lint-free cloth with water, and use it to wipe the outside of the printer.
Warning—Potential Damage: Do not use household cleaners or detergents to prevent damage to the exterior
of the printer.

5 Make sure all areas of the printer are dry before sending a new print job.

Checking the status of parts and supplies
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Device Status > More Details.

Using the printer control panel
From the printer control panel, navigate to:
> Reports >

> Device Statistics >

Note: You can view the status of parts and supplies in the “Supply Information” section of the pages printed.

Maintaining the printer

Estimated number of remaining pages
The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may
vary significantly and is dependent on many factors, such as actual document content, print quality settings, and
other printer settings.
The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is
different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing
supplies based on the estimate. Until an adequate print history is obtained on the printer, initial estimates assume
future supplies consumption based on the International Organization for Standardization* test methods and page
content.
* Average continuous black declared cartridge yield in accordance with ISO/IEC 19752.

Ordering supplies
Ordering supplies using the Supplies Ordering Utility
1 Use the Search command on the Start menu to locate Status Monitor Center.
2 Open the application, and then click Order Supplies.

Ordering supplies using Printer Home
1 Use the Search command on the Start menu to locate Dell Printer Home.
2 Open the application, and then click Maintenance > Order supplies.

Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you
are ready to use them.
Do not expose supplies to:

•
•
•
•
•
•

Direct sunlight
Temperatures above 35°C (95°F)
High humidity above 80%
Salty air
Corrosive gases
Heavy dust

Maintaining the printer

Replacing supplies
Replacing the toner cartridge
1 Press the button on the right side of the printer, and then open the front door.

2 Pull the toner cartridge out using the handle.

3 Unpack the toner cartridge, and then remove all packing materials.
4 Shake the new cartridge to redistribute the toner.

Maintaining the printer

5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails
inside the printer.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.

6 Close the front door.

Replacing the imaging unit
1 Press the button on the right side of the printer, and then open the front door.

Maintaining the printer

2 Pull the toner cartridge out using the handle.

3 Lift the blue handle, and then pull the imaging unit out of the printer.

4 Unpack the new imaging unit, and then shake it.

5 Remove all packing materials from the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of
future print jobs.

Maintaining the printer

6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows
on the side rails inside the printer.

7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails
inside the printer.

8 Close the front door.

Maintaining the printer

Moving the printer
Before moving the printer
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:

Moving the printer to another location
The printer and its hardware options can be safely moved to another location by following these precautions:

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware
options.

• Keep the printer in an upright position.
• Avoid severe jarring movements.

Shipping the printer
When shipping the printer, use the original packaging.

Managing the printer

Managing the printer
Managing printer messages
Use the Status Messenger application to view error messages requiring your intervention on your printer. When there
is an error, a bubble appears telling you what the error is, and points you to the appropriate recovery information.
If you installed Status Messenger with your printer software, then the application launches automatically when the
software installation is completed. The installation is successful if you see the Status Messenger icon in the system tray.
Notes:

• This feature is available only in Windows XP or later.
• Make sure bidirectional communication support is in place so the printer and the computer can communicate.

Disabling Status Messenger
1 From the system tray, right‑click the Status Messenger icon.
2 Select Exit.

Enabling Status Messenger
1 Use the Search command on the Start menu to locate Status Messenger.
2 Open the application.

Accessing Status Monitor Center
Use this application to view the status of any USB‑ or network‑connected printer and to order supplies online.
Note: Make sure bidirectional communication support is in place so the printer and the computer can communicate.

1 Use the Search command on the Start menu to locate Status Monitor Center.
2 Open the application.

Accessing the remote control panel
The remote control panel on your computer screen lets you interact with the printer control panel, even when you are
not physically near the network printer. From your computer screen, you can view the printer status and do printrelated tasks you might normally do while standing at the network printer.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

Managing the printer

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Press Enter to open the Web page of your printer.
3 Click Applications.
Note: The remote control panel requires a Java plug‑in to launch.

Viewing reports
You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the
printer, network, and supplies.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Reports, and then click the type of report you want to view.

Configuring supply notifications from the Embedded Web
Server
You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their
end‑of‑life by setting the selectable alerts.
Notes:

• Selectable alerts can be set on the toner cartridge and imaging unit.
• All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can
be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions.

• The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some
supply conditions.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Supply Notifications.
3 From the drop‑down menu for each supply, select one of the following notification options:

Managing the printer

Notification

Description

Off

The normal printer behavior for all supplies occurs.

E‑mail Only

The printer generates an e-mail when the supply condition is reached. The status of the
supply will appear on the menus page and status page.

Warning

The printer displays the warning message and generates an e‑mail about the status of the
supply. The printer does not stop when the supply condition is reached.

Continuable Stop1

The printer stops processing jobs when the supply condition is reached, and the user needs
to press a button to continue printing.

Non Continuable Stop1,2

The printer stops when the supply condition is reached. The supply must be replaced to
continue printing.

The printer generates an e-mail about the status of the supply when supply notification is enabled.

The printer stops when some supplies become empty to prevent damage.

4 Click Submit.

Copying printer settings to other printers
Note: This feature is available only in network printers.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click the Copy Printer Settings.
3 To change the language, select a language from the drop-down menu, and then click Click here to submit language.
4 Click Printer Settings.
5 Type the IP addresses of the source and target printers in their appropriate fields.
Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP.

6 Click Copy Printer Settings.

Restoring factory default settings
If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring
the factory default settings. For more information, see “Printing a menu settings page” on page 24.
If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All
Settings option. For more information, see “Erasing non‑volatile memory” on page 85.
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default
settings. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. All
downloads stored in the RAM are deleted.
From the printer control panel, navigate to:

Managing the printer

> Settings >

> General Settings >

> Factory Defaults >

> Restore Now >

Creating a printer control panel PIN
The Panel PIN Protect menu lets you restrict access to the menus from the printer control panel. To restrict access to
the menus, create a Personal Identification Number (PIN), and then assign the PIN to each menu.

1 Open a Web browser, and then type the printer IP address in the address field.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Security > Panel PIN Protect.
3 From the Create User PIN or Create Admin PIN sections, enter your PIN.
Note: Your can enter up to 16 digits for your PIN.

4 Click Modify.
5 From any menu in the Administrative Menus, Management, or Function Access sections, select User PIN
Protected or Admin PIN Protected or Admin PIN and User PIN Protected.
Note: Using an Admin PIN, you can still access a menu assigned with a User PIN.

6 Click Submit.
If you try to access a PIN‑protected menu from the printer control panel, the printer will require you to enter the PIN.
Note: After you enter the last digit of the PIN, make sure to press
three seconds.

on the printer control panel for more than

Clearing jams

Clearing jams
Carefully select paper and specialty media and load them properly to avoid most jams. If jams do occur, then follow
the steps outlined in this chapter.
Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold
the pages is needed for other printer tasks.

Avoiding jams
Load paper properly
• Make sure paper lies flat in the tray.
Correct loading of paper

•
•
•
•

Incorrect loading of paper

Do not remove a tray while the printer is printing.
Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.
Do not slide the paper into the tray. Load paper as shown in the illustration.

• Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly
against the paper or envelopes.

• Push the tray firmly into the printer after loading paper.

Clearing jams

Use recommended paper
• Use only recommended paper or specialty media.
• Do not load wrinkled, creased, damp, bent, or curled paper.
• Flex, fan, and straighten paper before loading it.

•
•
•
•

Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same tray.
Make sure the paper size and type are set correctly on the computer or printer control panel.
Store paper according to manufacturer recommendations.

Understanding jam messages and locations
When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer
display. Open the doors, covers, and trays indicated on the display to remove the jam.
Notes:

• When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the
standard bin after a jammed page has been cleared. Check your printed output stack for discarded pages.

• When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting does not
guarantee that the page will print.

Area

Printer control panel
message

What to do

Standard bin

Jam, standard bin [20y.xx]

Remove the jammed paper.

Rear door

Jam, rear door [20y.xx]

Open the rear door, and then remove the jammed paper.

Clearing jams

Area

Printer control panel
message

What to do

Tray 1

Jam, pull tray 1. Push down
blue flap. [23y.xx]

Pull tray 1 completely out, then push the front duplex flap
down, and then remove the jammed paper.
Note: You may need to open the rear door to clear some
23y.xx paper jams.

Tray [x]

Jam, tray [x] [24y.xx]

Multipurpose feeder Jam, MP feeder. [250.xx]

Remove all paper from the multipurpose feeder, and then
remove the jammed paper.

Front door

Open the front door, and then remove the toner cartridge,
imaging unit, and jammed paper.

Jam, front door. [20y.xx]

Pull the indicated tray out, and then remove the jammed
paper.

Jam, front door [20y.xx]
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.

1 Press the button on the right side of the printer, and then open the front door.

Clearing jams

100

2 Pull the toner cartridge out using the handle.

3 Lift the blue handle, and then pull out the imaging unit from the printer.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of
future print jobs.

4 Place the imaging unit aside on a flat, smooth surface.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.

Clearing jams

101

5 Lift the blue flap in front of the printer.

6 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.

7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside
the printer, and then insert the imaging unit into the printer.

Clearing jams

102

8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer,
and then insert the cartridge into the printer.

9 Close the front door.
10 From the printer control panel, press

to clear the message and continue printing.

Jam, rear door [20y.xx]
1 Press the button on the right side of the printer, and then open the front door.

2 Gently pull down the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.

Clearing jams

103

3 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.

4 Close the rear and front doors.
5 From the printer control panel, press

to clear the message and continue printing.

Jam, standard bin [20y.xx]
1 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.

Clearing jams

2 From the printer control panel, press

104

to clear the message and continue printing.

Jam, pull tray 1. Push down blue flap. [23y.xx]
1 Pull out the tray completely.

Clearing jams

105

2 Locate the blue lever, and then pull it down to release the jam.

Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the
jammed paper. Make sure all paper fragments are removed.

3 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.

4 Insert the tray.
5 From the printer control panel, press

to clear the message and continue printing.

Clearing jams

106

Jam, tray [x] [24y.xx]
1 Pull out the tray completely.

2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.

3 Insert the tray.
4 From the printer control panel, press

to clear the message and continue printing.

Jam, MP feeder [250.xx]
1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.

Clearing jams

107

2 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.

3 Reload paper into the multipurpose feeder.

Note: Make sure the paper guide lightly rests against the edge of the paper.

4 From the printer control panel, press

to clear the message and continue printing.

Troubleshooting

108

Troubleshooting
Understanding the printer messages
Bin full. Remove paper.
Remove the paper stack from the standard bin.

Cannot collate large document [37]
Try one or more of the following:

• From the printer control panel, press

to print the portion of the job already stored and begin collating the rest

of the print job.

• Cancel the current print job.

Cannot defrag flash memory [37]
Try one or more of the following:

• From the printer control panel, press
to stop the defragmentation and continue printing.
• Delete fonts, macros, and other data in the printer memory. From the printer control panel, navigate to:
> Settings >

> Print Settings >

> Utilities Menu >

> Format Flash >

> Yes >

• Install additional printer memory.

Cartridge low [88.xy]
You may need to order a toner cartridge. If necessary, press
continue printing.

on the printer control panel to clear the message and

Cartridge nearly low [88.xy]
If necessary, press

on the printer control panel to clear the message and continue printing.

Cartridge very low, [x] estimated pages remain [88.xy]
You may need to replace a toner cartridge very soon. For more information, see the “Replacing supplies” section of
the User’s Guide.
If necessary, press

on the printer control panel to clear the message and continue printing.

Troubleshooting

109

Change [paper source] to [custom type name]. Load [orientation].
Try one or more of the following:

• Load the correct size and type of paper in the tray, and then press

on the printer control panel.

Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.

• Cancel the print job.

Change [paper source] to [custom string]. Load [orientation].
Try one or more of the following:

• Load the correct size and type of paper in the tray, and then press

on the printer control panel.

Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.

• Cancel the print job.

Change [paper source] to [paper size]. Load [orientation].
Try one or more of the following:

• Load the correct size and type of paper in the tray, and then press

on the printer control panel.

Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.

• Cancel the print job.

Change [paper source] to [paper type] [paper size]. Load [orientation].
Try one or more of the following:

• Load the correct size and type of paper in the tray, and then press

on the printer control panel.

Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.

• Cancel the print job.

Close front door
Close the front door of the printer.

Complex page may misprint [39]
Try one or more of the following:

• From the printer control panel, press
to clear the message and continue printing.
• Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print
job.

• Cancel the print job.
• Install additional printer memory.

Troubleshooting

110

Flash memory full [52]
Try one or more of the following:

• From the printer control panel, press
to clear the message and continue printing.
• Delete fonts, macros, and other data stored in the flash memory. From the printer control panel, navigate to:
> Settings >

> Print Settings >

> Utilities Menu >

> Format Flash >

> Yes >

• Use a larger‑capacity flash memory card.
Note: Downloaded fonts and macros that are not stored in the flash memory are deleted when the printer is
powered off or restarted.

Flash memory unformatted [53]
Try one or more of the following:

• From the printer control panel, press
• Format the flash memory device.

to stop the defragmentation and continue printing.

Note: If the error message remains, then the flash memory device may be defective and need to be replaced.

Defective flash memory [51]
Try one or more of the following:

• Replace the defective flash memory card.
• From the printer control panel, press
• Cancel the current print job.

to ignore the message and continue printing.

Imaging unit low [84.xy]
You may need to order an imaging unit. If necessary, press
continue printing.

on the printer control panel to clear the message and

Imaging unit nearly low [84.xy]
If necessary, press

on the printer control panel to clear the message and continue printing.

Imaging unit very low, [x] estimated pages remain [84.xy]
You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section of the
User’s Guide.
If necessary, press

on the printer control panel to clear the message and continue printing.

Troubleshooting

111

Insert tray [x]
Insert the indicated tray into the printer.

Load [paper source] with [custom type name] [orientation]
Try one or more of the following:

• Load the tray or feeder with the correct size and type of paper.
• From the printer control panel, press

to clear the message and continue printing.

Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source.

• Cancel the current job.

Load [paper source] with [custom string] [orientation]
Try one or more of the following:

• Load the indicated tray or feeder with the correct size and type of paper.
• From the printer control panel, press

to clear the message and continue printing.

Note: If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source.

• Cancel the current job.

Load [paper source] with [paper size] [orientation]
Try one or more of the following:

• Load the tray or feeder with the correct size of paper.
• From the printer control panel, press

to clear the message and continue printing.

Note: If the printer finds a tray that has the correct paper size, then it feeds from that tray. If the printer cannot
find a tray that has the correct size of paper, then it prints from the default paper source.

• Cancel the current job.

Load [paper source] with [paper type] [paper size] [orientation]
Try one or more of the following:

• Load the tray or feeder with the correct size and type of paper.
• From the printer control panel, press

to clear the message and continue printing.

Troubleshooting

112

• Cancel the current job.

Load MP feeder with [custom type name] [orientation]
Try one or more of the following:

• Load the feeder with the correct size and type of paper.
• From the printer control panel, press

to clear the message and continue printing.

Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.

• Cancel the current job.

Load MP feeder with [custom string] [orientation]
Try one or more of the following:

• Load the feeder with the correct size and type of paper.
• From the printer control panel, press

to clear the message and continue printing.

Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.

• Cancel the current job.

Load MP feeder with [paper size] [orientation]
Try one or more of the following:

• Load the feeder with the correct size of paper.
• From the printer control panel, press

to clear the message and continue printing.

Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.

• Cancel the current job.

Load MP feeder with [paper type] [paper size] [orientation]
Try one or more of the following:

• Load the feeder with the correct size and type of paper.
• From the printer control panel, press

to clear the message and continue printing.

Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.

• Cancel the current job.

Troubleshooting

113

Memory full [38]
Try one or more of the following:

• From the printer control panel, press
• Decrease the resolution setting.
• Install additional printer memory.

to clear the message.

Memory low, no Resource Save [35]
Try one or more of the following:

• From the printer control panel, press
• Install additional printer memory.

to disable Resource Save, clear the message, and continue printing.

Network error, port [x] [54]
Try one or more of the following:

•
•
•
•

From the printer control panel, press

to clear the message and continue printing.

Unplug the router, wait for 30 seconds, and then plug it back again.
Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
Update the network firmware in the printer or the print server. For more information, contact technical support.

Network error, standard port [54]
Try one or more of the following:

•
•
•
•

From the printer control panel, press

to clear the message and continue printing.

Non‑Dell [supply type], see User’s Guide [33.xy]
Note: The supply type can either be a toner cartridge or imaging unit.
The printer has detected a non‑Dell supply or part installed in the printer.
Your Dell printer is designed to function best with genuine Dell supplies and parts. Use of third-party supplies or parts
may affect the performance, reliability, or life of the printer and its imaging components.
All life indicators are designed to function with Dell supplies and parts, and may deliver unpredictable results if thirdparty supplies or parts are used. Imaging component usage beyond the intended life may damage your Dell printer or
associated components.
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by
the use of third-party supplies or parts are not covered by the warranty.

Troubleshooting

114

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer,
press
printing.

and

on the printer control panel simultaneously for 15 seconds to clear the message and continue

If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and then install
a genuine Dell supply or part.
Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit
www.dell.com/printers.

Paper too short [34]
Try one or more of the following:

• Load the correct size of paper in the tray.
•
•
•
•
•

From the printer control panel, press

to clear the message and print using a different tray.

Check the tray length and width guides and make sure the paper is loaded properly in the tray.
Make sure the correct paper size and type are specified in Print Properties or in the Print dialog.
Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.
Make sure the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, then make sure the
paper is large enough for the data being printed.

• Cancel the print job.

Parallel port disabled [56]
Try one or more of the following:

• From the printer control panel, press

to clear the message and continue printing.

Note: The printer discards any data received through the parallel port.

• From the printer control panel, set Parallel Buffer to Auto.

Printer restart. Check last job.
Press

on the printer control panel to clear the message and continue printing.

For more information, visit www.dell.com/support/printers or contact technical support.

Rear USB port disabled [56]
Try one or more of the following:

• From the printer control panel, press

to clear the message and continue printing.

Note: The printer discards any data received through the USB port.

• From the printer control panel, set USB Buffer to Auto.

Troubleshooting

115

Replace cartridge, 0 estimated pages remain [88.xy]
Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet
that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement cartridge, then visit our Web site or contact the place where you purchased
the printer.

Replace cartridge, printer region mismatch [42.xy]
Install a suitable toner cartridge.

Replace imaging unit, 0 estimated pages remain [84.xy]
Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet
that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement imaging unit, then visit our Web site or contact the place where you
purchased the printer.

Reinstall missing or unresponsive cartridge [31.xy]
Try one or more of the following:

• Check if the toner cartridge is missing. If missing, install the toner cartridge.
For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide.

• If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the cartridge is defective. Replace the toner
cartridge.

Reinstall missing or unresponsive imaging unit [31.xy]
Try one or more of the following:

• Check if the imaging unit is missing. If missing, install the imaging unit.
For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide.

• If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the imaging unit is defective. Replace the
imaging unit.

Replace unsupported cartridge [32.xy]
Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more
information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s
Guide.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or
visit our Web site.

Troubleshooting

116

Replace unsupported imaging unit [32.xy]
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more
information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s
Guide.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or
visit our Web site.

Too many trays. Remove some. [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra trays.
4 Connect the power cord to the electrical outlet.
5 Turn the printer back on.

Solving printer problems
• “Basic printer problems” on page 116
• “Option problems” on page 118
• “Paper feed problems” on page 120

Basic printer problems
The printer is not responding
Action

Yes

Step 1

Go to step 2.

Turn on the printer.

Make sure the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Step 3
Check if one end of the power cord is plugged into the printer and the
other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?

Press the Sleep button Go to step 3.
to wake the printer
from Sleep mode or
Hibernate mode.
Go to step 4.

Plug one end of the
power cord into the
printer and the other to
a properly grounded
electrical outlet.

Troubleshooting

117

Action

Yes

Step 4

Unplug the other
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.

Go to step 5.

Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?

Step 5
Go to step 6.
Check if the cables connecting the printer and the computer are inserted
in the correct ports.

Make sure to match the
following:

• The USB symbol on
the cable with the
USB symbol on the
printer

Are the cables inserted in the correct ports?

• The appropriate
Ethernet cable with
the Ethernet port
Step 6
Make sure the electrical outlet is not turned off by a switch or breaker.

Turn on the switch or
reset the breaker.

Go to step 7.

Is the electrical outlet turned off by a switch or breaker?
Step 7

Connect the printer
Go to step 8.
power
cord
directly
to
Check if the printer is plugged into any surge protectors, uninterruptible
a properly grounded
power supplies, or extension cords.
electrical outlet.
Is the printer plugged into any surge protectors, uninterruptible power
supplies, or extension cords?
Step 8

Go to step 9.

Connect the printer
cable securely to the
printer and the
computer, print server,
option, or other
network device.

Go to step 10.

Turn off the printer,
remove all packing
materials, then
reinstall the hardware
options, and then turn
on the printer.

Go to step 11.

Use correct printer
driver settings.

Check if one end of the printer cable is plugged into a port on the printer
and the other to the computer, print server, option, or other network
device.
Is the printer cable securely attached to the printer and the computer,
print server, option, or other network device?
Step 9
Make sure to install all hardware options properly and remove any packing
material.
Are all hardware options properly installed and all packing material
removed?
Step 10
Check if you have selected the correct port settings in the printer driver.
Are the port settings correct?

Troubleshooting

118

Action

Yes

Step 11

Go to step 12.

Install the correct
printer driver.

Check the installed printer driver.
Is the correct printer driver installed?
Step 12
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.

The problem is solved. Contact technical
support.

Is the printer working?

Printer display is blank
Action

Yes

Step 1

The problem is solved. Go to step 2.

Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.

The problem is solved. Turn off the printer,
and then contact
technical support.

Do Please wait and Ready appear on the printer display?

Option problems
Cannot detect internal option
Action

Yes

Step 1
The problem is solved. Go to step 2.
Turn off the printer, then wait for about 10 seconds, and then turn on the
printer.
Does the internal option operate correctly?
Go to step 3.
Step 2
Check if the internal option is properly installed in the controller board.
a Turn off the printer using the power switch, and then unplug the power
cord from the electrical outlet.
b Make sure the internal option is installed in the appropriate connector
in the controller board.
c Connect the power cord to the printer, then to a properly grounded
electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?

Connect the internal
option to the controller
board.

Troubleshooting

119

Action

Yes

Step 3

Go to step 4.

Reinstall the internal
option.

Print a menu settings page, and then check to see if the internal option is
listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Step 4
a Check if the internal option is selected.

The problem is solved. Contact technical
support.

It may be necessary to manually add the internal option in the printer
driver to make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 20.
b Resend the print job.
Does the internal option operate correctly?

Tray problems
Action

Yes

Step 1
a Open the tray and do one or more of the following:

The problem is solved. Go to step 2.

• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.

• If you are printing on custom‑size paper, then make sure that the
paper guides rest against the edges of the paper.

• Make sure the paper is below the maximum paper fill indicator.
• Make sure paper lies flat in the tray.
b Check if the tray closes properly.
Is the tray working?
Step 2
a Turn off the printer, then wait about 10 seconds, and then turn the
printer back on.
b Resend the print job.

The problem is solved. Go to step 3.

Is the tray working?
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed in the
Installed Features list.
Is the tray listed in the menu settings page?

Go to step 4.

Reinstall the tray. For
more information, see
the setup
documentation that
came with the tray.

Troubleshooting

120

Action

Yes

Step 4

Go to step 5.

Manually add the tray
in the printer driver.

Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to make it
available for print jobs. For more information, see “Adding available
options in the print driver” on page 20.
Is the tray available in the printer driver?
Step 5
Check if the option is selected.
a From the application you are using, select the option. For Mac OS X
version 9 users, make sure the printer is set up in Chooser.
b Resend the print job.

The problem is solved. Contact technical
support.

Is the tray working?

Paper feed problems
Paper frequently jams
Action

Yes

Step 1
a Pull out the tray, and then do one or more of the following:

Go to step 2.

The problem is solved.

Go to step 3.

The problem is solved.

• Make sure paper lies flat in the tray.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.

• Check if the paper guides are aligned against the edges of the
paper.

• Make sure the paper is below the maximum paper fill indicator.
• Check if you are printing on a recommended paper size and type.
b Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do paper jams still occur frequently?

Troubleshooting

121

Action

Yes

Contact technical
Step 3
a Review the tips on avoiding jams. For more information, see “Avoiding support.
jams” on page 97.
b Follow the recommendations, and then resend the print job.

No
The problem is solved.

Do paper jams still occur frequently?

Paper jam message remains after jam is cleared
Action

Yes

Open front door and remove all trays.
a Clear any jammed pages.

Contact technical
support.

The problem is solved.

Yes

Note: Make sure all paper fragments are removed.

b Press

to clear the message and continue printing.

Does the paper jam message remain?

Jammed pages are not reprinted
Action

The problem is solved. Contact technical
support.

a Turn on jam recovery.
1 From the printer control panel, navigate to:
> Settings >

> General Settings >

> Print

Recovery >
>Jam Recovery >
2 Press the arrow buttons until On or Auto appears, and then press
.
b Resend the pages that did not print.
Were the jammed pages reprinted?

Troubleshooting

122

Solving print problems
Printing problems
Print jobs do not print
Action

Yes

Step 1
The problem is solved. Go to step 2.
a From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 3.
Step 2
a Check if the printer is plugged in and turned on, and if Ready appears
on the printer display.
b Resend the print job.
Do the jobs print?
Step 3

The problem is solved. Go to step 4.

If an error message appears on the printer display, then clear the message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
Step 4
a Check if the ports (USB, serial, or Ethernet) are working and if the
cables are securely connected to the computer and the printer.

The problem is solved. Go to step 5.

Note: For more information, see the setup documentation that
came with the printer.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 6.
Step 5
a Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
b Resend the print job.
Do the jobs print?

Troubleshooting

123

Action

Yes

Step 6
a Remove, and then reinstall the printer software. For more
information, see “Installing the printer” on page 19.

The problem is solved. Contact technical
support.

Note: For more information, visit www.dell.com/support/printers.
b Resend the print job.
Do the jobs print?

Printing slows down
Notes:

• When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
• The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.
• The printer speed may also be reduced when the printed output resolution is set to 1,200 dpi.
Action

Yes

Place letter‑ or A4‑size paper in the tray, and then resend the print job. The problem is solved. Contact technical
support.
Does the print speed increase?

Print job takes longer than expected
Action

Yes

Step 1

Go to step 2.

The problem is solved.

Go to step 3.

The problem is solved.

Reduce the number and size of fonts, the number and complexity of
images, and the number of pages in the print job, and then resend the
print job.
Does the print job still take long?
Step 2
Disable the Page Protect feature.
From the printer control panel, navigate to:
> Settings >
> Page Protect >

> General Settings >
> Off >

Does the print job still take long?

> Print Recovery >

Troubleshooting

124

Action

Yes

Step 3

Install additional
printer memory.

The problem is solved.

Change the environmental settings.
From the printer control panel, navigate to:
> Settings >

> General Settings >

For more information,
contact technical
support.
> Eco‑Mode > select

a setting >
Note: When using the Eco-Mode setting, you may notice a reduction in
performance.
Does the print job still take long?

Job prints from the wrong tray or on the wrong paper
Action

Yes

Step 1
a Check if you are printing on paper that is supported by the tray.

The problem is solved. Go to step 2.

b Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is solved. Go to step 3.
Step 2
a From the Paper menu on the printer control panel, set the paper size
and type to match the paper loaded in the tray.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 3
a Depending on your operating system, open Printing Preferences or
the Print dialog, and then specify the paper type.
b Resend the print job.

The problem is solved. Go to step 4.

Did the job print from the correct tray or on the correct paper?
Step 4
a Check if the trays are not linked.

b Resend the print job.
Did the job print from the correct tray or on the correct paper?

The problem is solved. Contact technical
support.

Troubleshooting

125

Incorrect characters print
Action

Yes

Step 1

Deactivate Hex Trace
mode.

Go to step 2.

Contact technical
support.

The problem is solved.

Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2
a From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b Resend the print job.
Do incorrect characters print?

Tray linking does not work
Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from
the Paper Size/Type menu.
Action

Yes

a From the printer control panel, set the paper size and type in the Paper The problem is solved. Contact technical
support.

menu to match the paper loaded in the trays to be linked.
Note: The paper size and type must match for trays to be linked.
b Resend the print job.
Do the trays link correctly?

Large jobs do not collate
Action

Yes

Step 1
a From the Finishing menu on the printer control panel, set Collate to
(1,2,3) (1,2,3).
b Resend the print job.

The problem is solved. Go to step 2.

Did the job print and collate correctly?
Step 2
a From the printer software, set Collate to (1,2,3) (1,2,3).
Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the
setting in the Finishing menu.
b Resend the print job.
Did the job print and collate correctly?

The problem is solved. Go to step 3.

Troubleshooting

126

Action

Yes

Step 3

The problem is solved. Contact technical
support.

Reduce the complexity of the print job by eliminating the number and size
of fonts, the number and complexity of images, and the number of pages
in the job.

Did the job print and collate correctly?

Unexpected page breaks occur
Action

Yes

Step 1

The problem is solved. Go to step 2.

Adjust the print timeout settings.
a From the printer control panel, navigate to:
Settings > General Settings > Timeouts > Print Timeout
b Select a higher setting and then, depending on your printer model,
or Submit.
select
c Resend the print job.
Did the file print correctly?
Step 2
a Check the original file for manual page breaks.

b Resend the print job.
Did the file print correctly?

Print quality problems
Characters have jagged or uneven edges

The problem is solved. Contact technical
support.

Troubleshooting

127

Action

Yes

Step 1
Go to step 2.
a Print a font sample list to check if the fonts you are using are supported
by the printer.
1 From the printer control panel, navigate to:

No
The problem is solved.

> Reports >
> Print Fonts >
2 Press the arrow buttons until PCL Fonts or PostScript
Fonts appears, and then press

b Use a font that is supported by the printer or install the font that you
want to use. For more information, contact your system support
person.
c Resend the print job.
Do prints still contain characters that have jagged or uneven edges?
Contact technical
Step 2
a Use a font that is supported by the printer or install the font that you support.
want to use on your computer. For more information, contact your
system support person.
b Resend the print job.
Do prints still contain characters that have jagged or uneven edges?

Printer is printing blank pages

The problem is solved.

Troubleshooting

128

Action

Yes

Step 1
a Check if there is packing material left on the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

Go to step 2.

The problem is solved.

Go to step 3.

The problem is solved.

Contact technical
support.

The problem is solved.

2 Check if the packing material is properly removed from the imaging
unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.

b Resend the print job.
Is the printer still printing blank pages?
Step 2
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.

b Resend the print job.
Is the printer still printing blank pages?
Step 3
Replace the imaging unit, and then resend the print job.
Is the printer still printing blank pages?

Clipped pages or images
Leading edge

ABCDE
ABCDE
ABCDE
Trailing edge

Troubleshooting

129

Action

Yes

Step 1
Go to step 2.
a Move the width and length guides in the tray to the correct positions
for the paper loaded.
b Resend the print job.

No
The problem is solved.

Is the page or image clipped?
Step 2

Go to step 3.

From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.

Do one or more of the
following:

• Specify the paper
size from the tray
settings to match
the paper loaded in
the tray.

Do the paper size and type match the paper loaded in the tray?

• Change the paper
loaded in the tray
to match the paper
size specified in the
tray settings.
Step 3
a Depending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
b Resend the print job.

Go to step 4.

The problem is solved.

Contact technical
support.

The problem is solved.

Is the page or image clipped?
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge.

2 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Install the imaging unit, and then the cartridge.

b Resend the print job.
Is the page or image clipped?

Shadow images appear on prints
Leading edge

A
AB
BC
CD
D
A
AB
BC
CD
D
Trailing edge

Troubleshooting

130

Action

Yes

Step 1

Go to step 2.

Load paper with the
correct paper type and
weight in the tray.

Go to step 3.

Change the paper
loaded in the tray to
match the paper type
and weight specified in
the tray settings.

Go to step 4.

The problem is solved.

Contact technical
support.

The problem is solved.

Action

Yes

Step 1
a From the Quality Menu on the printer control panel, decrease the
toner darkness.

The problem is solved. Go to step 2.

Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Step 3
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do shadow images still appear on prints?
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?

Gray background on prints
Leading edge

ABCDE
ABCDE
ABCDE

Trailing edge

Note: 8 is the factory default setting.
b Resend the print job.
Did the gray background disappear from the prints?

Troubleshooting

131

Action

Yes

Step 2

The problem is solved. Go to step 3.

Reinstall the imaging unit and the toner cartridge.
a Remove the toner cartridge.

b Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to light
can cause print quality problems.
c Install the imaging unit, and then the cartridge.

d Resend the print job.
Did the gray background disappear from the prints?
Step 3
Replace the imaging unit, and then resend the print job.

The problem is solved. Contact technical
support.

Did the gray background disappear from the prints?

Incorrect margins on prints

ABCD
ABCD
ABCD
Action

Yes

Step 1
The problem is solved. Go to step 2.
a Move the width and length guides in the tray to the correct positions
for the paper size loaded.
b Resend the print job.
Are the margins correct?
Step 2
From the printer control panel, set the paper size in the Paper menu to
match the paper loaded in the tray.
Does the paper size match the paper loaded in the tray?

Go to step 3.

Do one or more of the
following:

• Specify the paper
size from the tray
settings to match
the paper loaded in
the tray.

• Change the paper
loaded in the tray
to match the paper
size specified in the
tray settings.

Troubleshooting

132

Action

Yes

Step 3
a Depending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
b Resend the print job.

The problem is solved. Contact technical
support.

Are the margins correct?

Paper curl
Action

Yes

Step 1

Go to step 2.

Adjust the width and
length guides.

Go to step 3.

Specify the paper type
and weight from the
tray settings to match
the paper loaded in the
tray.

Go to step 4.

The problem is solved.

Go to step 5.

The problem is solved.

Contact technical
support.

The problem is solved.

Move the width and length guides in the tray to the correct positions for
the size of the paper loaded.
Are the width and length guides positioned correctly?
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the paper in
the tray?
Step 3
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Is the paper still curled?
Step 4
a Remove the paper from the tray, and then turn it over.

b Resend the print job.
Is the paper still curled?
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Is the paper still curled?

Troubleshooting

133

Print irregularities
Leading edge

)
)
ABCDE
ABCDE
ABCDE

Trailing edge

Action

Yes

Step 1
Go to step 2.
a Move the width and length guides in the tray to the correct positions
for the size of the paper loaded in the tray.
b Resend the print job.

No
The problem is solved.

Do print irregularities still appear?
Step 2

Go to step 3.

Specify the paper size
and type from the tray
settings to match the
paper loaded in the
tray.

Go to step 4.

The problem is solved.

From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper loaded in
the tray?
Step 3
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do print irregularities still appear?
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?

Step 5
a Load paper from a fresh package.

From the printer
Go to step 5.
control panel, set the
paper texture in the
Paper menu to match
the paper loaded in the
tray.
Go to step 6.

The problem is solved.

Contact technical
support or your Dell
printer dealer.

The problem is solved.

Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do print irregularities still appear?
Step 6
Replace the imaging unit, and then resend the print job.
Do print irregularities still appear?

Troubleshooting

134

Repeating defects appear on prints

Action

Yes

Step 1

Go to step 2.

1 Check if the
distance between
the defects equal
to 80 mm (3.15 in.)
2 Take note of the
distance, and then
contact technical
support or your
Dell printer dealer.

Measure the distance between the defects.
Check for a distance between the defects that equals:

• 97 mm (3.82 in.)
• 47 mm (1.85 in.)
• 38 mm (1.5 in.)
Is the distance between defects equal to one of the listed measurements?
Step 2
Replace the imaging unit, and then resend the print job.

Contact technical
support or your Dell
printer dealer.

The problem is solved.

Yes

Do the repeating defects still appear?

Print is too dark

Action

Go to step 2.
Step 1
a From the Quality menu on the printer control panel, reduce the toner
darkness.
Note: 8 is the factory default setting.
b Resend the print job.
Is the print still too dark?

The problem is solved.

Troubleshooting

Action

135

Yes

Go to step 3.
Step 2
a From the printer control panel, set the paper type, texture and weight
in the Paper menu to match the paper loaded in the tray.
b Resend the print job.
Is the tray set to the type, texture, and weight of the paper loaded?

No
Do one or more of the
following:

• Specify the paper
type, texture, and
weight from the
tray settings to
match the paper
loaded in the tray.

• Change the paper
loaded in the tray
to match the paper
type, texture and
weight specified in
the tray settings.
Go to step 4.
Step 3
a Depending on your operating system, specify the paper type, texture
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.

The problem is solved.

Is the print still too dark?
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?

Step 5
a Load paper from a fresh package.

From the printer
Go to step 5.
control panel, change
the texture settings in
the Paper Texture
menu to match the
paper you are printing
on.
Go to step 6.

The problem is solved.

Contact technical
support.

The problem is solved.

Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Is the print still too dark?
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?

Troubleshooting

136

Print is too light

Action

Yes

Go to step 2.
Step 1
a From the Quality menu on the printer control panel, increase the toner
darkness.

No
The problem is solved.

Note: 8 is the factory default setting.

b Resend the print job.
Is the print still too light?
Go to step 3.

Change the paper type,
texture, and weight to
match the paper
loaded in the tray.

Go to step 4.
Step 3
a Depending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.

The problem is solved.

Step 2
From the printer control panel, set the paper type, texture, and weight in
the Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?

Is the print still too light?
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?

Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Is the print still too light?

From the printer
Go to step 5.
control panel, change
the texture settings in
the Paper Texture
menu to match the
paper you are printing
on.
Go to step 6.

The problem is solved.

Troubleshooting

137

Action

Yes

Step 6
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

Go to step 7.

The problem is solved.

Contact technical
support.

The problem is solved.

Yes

b Resend the print job.
Is the print still too light?
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?

Skewed print

)E
) D
ABC
E
ABCD E
ABCD

Action

Go to step 2.
Step 1
a Move the width and length guides in the tray to the correct positions
for the size of the paper loaded.
b Resend the print job.

The problem is solved.

Is the print still skewed?
Step 2
a Check if you are printing on a paper that is supported by the tray.

b Resend the print job.
Is the print still skewed?

Contact technical
support.

The problem is solved.

Troubleshooting

138

Printer is printing solid black pages

Action

Yes

Step 1
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

Go to step 2.

The problem is solved.

Contact technical
support.

The problem is solved.

Action

Yes

Step 1

Go to step 2.

Set the paper type to
Transparency.

Contact technical
support.

The problem is solved.

Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.

b Resend the print job.
Is the printer printing solid black pages?
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?

Transparency print quality is poor

From the printer control panel, set the paper type in the Paper menu to
match the paper loaded in the tray.
Is the paper type for the tray set to Transparency?
Step 2
a Check if you are using a recommended type of transparency.

b Resend the print job.
Is the print quality still poor?

Troubleshooting

139

Streaked horizontal lines appear on prints

ABCDE
ABCDE
ABCDE
Action

Yes

Go to step 2.
Step 1
a Depending on your operating system, specify the tray or feeder from
Printing Preferences or the Print dialog.
b Resend the print job.

No
The problem is solved.

Do streaked horizontal lines appear on prints?
Step 2

Go to step 3.

Change the paper type
and weight to match
the paper loaded in the
tray.

Go to step 4.

The problem is solved.

Go to step 5.

The problem is solved.

Contact technical
support.

The problem is solved.

From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the paper in
the tray?
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.

b Resend the print job.
Do streaked horizontal lines appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines appear on prints?

Troubleshooting

140

Streaked vertical lines appear on prints
Leading edge

ABCDE
ABCDE
ABCDE
Trailing edge

Action

Yes

Step 1
Go to step 2.
a Depending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.

No
The problem is solved.

Do streaked vertical lines appear on prints?
Step 2

Go to step 3.

From the printer control panel, set the paper texture, type, and weight in
the Paper menu to match the paper loaded in the tray.

Do one or more of the
following:

• Specify the paper
texture, type, and
weight from the
tray settings to
match the paper
loaded in the tray.

Do the paper texture, type, and weight match the paper in the tray?

• Change the paper
loaded in the tray
to match the paper
texture, type, and
weight specified in
the tray settings.
Step 3
a Load paper from a fresh package.

Go to step 4.

The problem is solved.

Go to step 5.

The problem is solved.

Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do streaked vertical lines appear on prints?
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.

b Resend the print job.
Do streaked vertical lines appear on prints?

Troubleshooting

141

Action

Yes

Step 5

Contact technical
support or your Dell
printer dealer.

The problem is solved.

Action

Yes

Step 1
a Make sure your software program is using a correct fill pattern.

Go to step 2.

The problem is solved.

Step 2
Go to step 3.
a Load the specified tray or feeder with a recommended type of paper.

The problem is solved.

Replace the imaging unit, and then resend the print job.
Do streaked vertical lines appear on prints?

Horizontal voids appear on prints
Leading edge

Trailing edge

b Resend the print job.
Do horizontal voids appear on prints?

b Resend the print job.
Do horizontal voids appear on prints?
Step 3
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

Go to step 4.

The problem is solved.

Contact technical
support.

The problem is solved.

b Resend the print job.
Do horizontal voids appear on prints?
Step 4
Replace the imaging unit, and then resend the print job.
Do horizontal voids appear on prints?

Troubleshooting

142

Vertical voids appear on prints
Leading edge

Trailing edge

Action

Yes

Step 1
a Make sure your software program is using a correct fill pattern.

Go to step 2.

The problem is solved.

Step 2
Go to step 3.
a From the printer control panel, set the paper type and weight in the
Paper menu to match the paper loaded in the tray.
b Resend the print job.

The problem is solved.

b Resend the print job.
Do vertical voids appear on prints?

Do vertical voids appear on prints?
Step 3
Go to step 4.
Check if you are using a recommended type of paper.
a Load the indicated tray or feeder with a recommended type of paper.

The problem is solved.

b Resend the print job.
Do vertical voids appear on prints?
Step 4
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

b Resend the print job.
Do vertical voids appear on prints?

Contact technical
support.
Note: The laser
scanning unit may be
defective.

The problem is solved.

Troubleshooting

143

Toner specks appear on prints
Action

Yes

Replace the imaging unit, and then resend the print job.

Contact technical
support.

The problem is solved.

Yes

Do toner specks appear on prints?

Toner rubs off
Leading edge

ABC
DEF
Trailing edge

Action

Step 1
Go to step 2.
From the Paper menu on the printer control panel, check the paper type,
texture, and weight.
Do the paper type, texture, and weight match the paper loaded in the
tray?

Specify the paper type,
texture, and weight
from the tray settings
to match the paper
loaded in the tray.

Contact technical
support or your Dell
printer dealer.

The problem is solved.

Action

Yes

Replace the imaging unit, and then resend the print job.

Contact technical
support.

The problem is solved.

Step 2
Resend the print job.
Does the toner still rub off?

Uneven print density

Is the print density uneven?

Troubleshooting

144

Embedded Web Server does not open
Action

Yes

Step 1
a Turn on the printer.

The problem is solved. Go to step 2.

b Open a Web browser, and then type the printer IP address.
c Press Enter.
Does the Embedded Web Server open?
The problem is solved. Go to step 3.

Step 2
Make sure the printer IP address is correct.
a View the printer IP address:

• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then
finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
b Open a Web browser, and then type the IP address.
Note: Depending on the network settings, you may need to type
“https://” instead of “http://” before the printer IP address
to access the Embedded Web Server.
c Press Enter.
Does the Embedded Web Server open?
Step 3

The problem is solved. Go to step 4.

Check if the network is working.
a Print a network setup page.

b Check the first section of the network setup page and confirm that the
status is Connected.
Note: If the status is Not Connected, then the connection may be
intermittent, or the network cable may be defective. Contact your
system support person for a solution, and then print another
network setup page.
c Open a Web browser, and then type the printer IP address.

d Press Enter.
Does the Embedded Web Server open?
Step 4
Check if the cable connections to the printer and print server are secure.
a Connect the cables properly. For more information, see the setup
documentation that came with the printer.
b Open a Web browser, and then type the printer IP address.

c Press Enter.
Does the Embedded Web Server open?

The problem is solved. Go to step 5.

Troubleshooting

145

Action

Yes

Step 5

The problem is solved. Contact your system
support person.

Temporarily disable the Web proxy servers.
Proxy servers may block or restrict you from accessing certain Web
sites including the Embedded Web Server.

Does the Embedded Web Server open?

Contacting technical support
When you call technical support, describe the problem you are experiencing, the message on the printer display, and
the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and the service tag number or express service code. For more information,
see the label on the inside top front cover or at the back of the printer. The service tag number is also listed on the
menu settings page.
For more information, check the Dell support Web site at www.dell.com/support/printers.

Appendix

146

Appendix
Dell Technical Support Policy
Technician‑assisted technical support requires the cooperation and participation of the customer in the troubleshooting
process and provides for restoration of the Operating System, application software and hardware drivers to the original
default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all
Dell‑installed hardware. In addition to this technician assisted technical support, online technical support is available
at Dell Support. Additional technical support options may be available for purchase.
Dell provides limited technical support for the printer and any Dell‑installed software and peripherals. Support for
third‑party software and peripherals is provided by the original manufacturer, including those purchased and/or
installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).

Contacting Dell
You can access Dell Support at www.dell.com/support/printers.
You can contact Dell electronically using the following addresses:

• World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp/ (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la/ (Latin American and Caribbean countries)
www.dell.ca (Canada only)

• Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your email address as your password.

• Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)

• Electronic Quote Service
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)

Appendix

147

Warranty and Return Policy
Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new
in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the
Product Information Guide.

Index

148

Index
A
accessing Status Monitor Center 93
accessing the controller board 14
accessing the remote control panel
Embedded Web Server 93
Active NIC menu 59
adding hardware options
print driver 20
adjusting Sleep mode 81
adjusting toner darkness 46
AirPrint
using 47
AppleTalk menu 63
assigning custom paper types 36
attaching cables 18
available internal options 14
avoiding jams 43
avoiding paper jams 97

B
Bin full. Remove paper. 108

C
cables
Ethernet 18
parallel 18
USB 18
canceling a print job
from a computer 48
from the printer control panel 48
Cannot collate large document
[37] 108
Cannot defrag flash memory
[37] 108
cannot open Embedded Web
Server 144
card stock
loading, multipurpose feeder 32
tips 41
Cartridge low [88.xy] 108
Cartridge nearly low [88.xy] 108
Cartridge very low, [x] estimated
pages remain [88.xy] 108
Change [paper source] to [custom
string]. Load [orientation]. 109
Change [paper source] to [custom
type name]. Load [orientation]. 109

Change [paper source] to [paper
size]. Load [orientation]. 109
Change [paper source] to [paper
type] [paper size]. Load
[orientation]. 109
checking an unresponsive
printer 116
checking the status of parts and
supplies 86
cleaning
exterior of the printer 86
cleaning the printer 86
Close front door 109
Complex page may misprint
[39] 109
confidential data
information on securing 85
configuration information
wireless network 21
configurations
printer 9
Configure MP menu 53
configuring
multiple printers 95
supply notifications, imaging
unit 94
supply notifications, toner
cartridge 94
configuring custom paper types 36
configuring supply notifications 94
connecting to a wireless network
using Personal Identification
Number (PIN) method 22
using Push Button Configuration
(PBC) method 22
using the Embedded Web
Server 24
conservation settings
Eco‑Mode 80
Hibernate Timeout 82
Schedule Power Modes 82
Sleep mode 81
contacting technical support 145
control panel, printer
buttons 11
indicator light 11, 12
Sleep button light 12
using 11

controller board
accessing 14
creating the printer control panel
PIN 96
custom paper type
assigning 36
configuring 36
Custom Types menu 57

D
Default Source menu 49
Defective flash memory [51] 110
Dell Mobile Print
using 47
display troubleshooting
printer display is blank 118
documents, printing
from Macintosh 46
from Windows 46

E
Eco‑Mode setting 80
Embedded Web Server
accessing 12
accessing the remote control
panel 93
copying settings to other
printers 95
functions 12
problem accessing 144
using 12
Embedded Web Server—Security:
Administrator’s Guide
where to find 85
envelopes
loading, multipurpose feeder 32
tips on using 41
environmental settings
Eco‑Mode 80
Hibernate Timeout 82
Schedule Power Modes 82
Sleep mode 81
erasing non‑volatile memory 85
erasing volatile memory 85
Ethernet network
preparing to set up for Ethernet
printing 20
Ethernet port 18

Index

Ethernet setup
preparing for an 20
exterior of the printer
cleaning 86

149

factory defaults, restoring 95
finding more information about the
printer 7
Finishing menu 73
Flash memory full [52] 110
Flash memory unformatted
[53] 110
font sample list, printing 48

Jam, standard bin [20y.xx] 103
Jam, tray [x] [24y.xx] 106
jams
accessing 98
avoiding 97
understanding messages 98
jams, clearing
behind front door 99
behind rear door 102
in duplex area 104
in standard bin 103
in Tray 1 106
in Tray 2 106
Multipurpose feeder 106

green settings
Eco‑Mode 80
Hibernate Timeout 82
Schedule Power Modes 82

H
hardware options, adding
print driver 20
Hibernate Timeout
setting 82

I
imaging unit
replacing 89
Imaging unit low [84.xy] 110
Imaging unit nearly low [84.xy] 110
Imaging unit very low, [x] estimated
pages remain [84.xy] 110
Insert tray [x] 111
installing
optional tray 17
installing an optional card 15
installing optional tray 17
installing printer 19
installing software
Local Printer Settings Utility 19
IPv6 menu 62

J
Jam, front door [20y.xx] 99
Jam, MP feeder [250.xx] 106
Jam, pull tray 1. Push down blue
flap. [23y.xx] 104
Jam, rear door [20y.xx] 102

labels, paper
tips on using 42
letterhead
loading, multipurpose feeder 32
tips on using 42
linking trays 35
Load [paper source] with [custom
string] [orientation] 111
Load [paper source] with [custom
type name] [orientation] 111
Load [paper source] with [paper
size] [orientation] 111
Load [paper source] with [paper
type] [paper size] [orientation] 111
Load MP feeder with [custom
string] [orientation] 112
Load MP feeder with [custom type
name] [orientation] 112
Load MP feeder with [paper size]
[orientation] 112
Load MP feeder with [paper type]
[paper size] [orientation] 112
loading
multipurpose feeder 32
trays 27
loading the optional tray 27
loading the standard tray 27
Local Printer Settings Utility
installing 19
using 13
lock, security 84

M
managing printer messages 93

memory
types installed on printer 84
Memory full [38] 113
Memory low, no Resource Save
[35] 113
menu settings
loading on multiple printers 95
menu settings page
printing 24
menus
Active NIC 59
AppleTalk 63
Configure MP 53
Custom Types 57
Default Source 49
Finishing 73
in Local Printer Settings Utility 13
IPv6 62
list of 49
Network [x] 59
Network Card 60
Network Reports 60
Paper Loading 56
Paper Size/Type 50
Paper Texture 53
Paper Weight 55
PCL Emul 77
PostScript 76
Quality 75
Reports 58
Security Audit Log 66
Set Date and Time 67
Setup 72
SMTP Setup menu 65
Standard Network 59
Standard USB 64
Substitute Size 53
TCP/IP 61
Universal Setup 57
Utilities 76
Wireless 63
XPS 76
menus list 49
mobile device
printing from 47
moving the printer 8, 92
multipurpose feeder
loading 32

N
Network [x] menu 59
Network Card menu 60

Index

Network error, port [x] [54] 113
Network error, standard port
[54] 113
Network Reports menu 60
network setup page
printing 25
Non‑Dell [supply type], see User’s
Guide [33.xy] 113
non‑volatile memory 84
erasing 85
number of remaining pages
estimate 87

O
optional card
installing 15
optional tray
installing 17
loading 27
options
memory cards 14
ordering supplies
using Printer Home 87

P
paper
characteristics 38
letterhead 39
loading, multipurpose feeder 32
preprinted forms 39
recycled 40
selecting 39
storing 43
unacceptable 39, 40
Universal size setting 26
paper feed troubleshooting
message remains after jam is
cleared 121
paper jams
avoiding 97
paper jams, clearing
behind front door 99
behind rear door 102
in duplex area 104
in standard bin 103
in Tray 1 106
in Tray 2 106
Multipurpose feeder 106
Paper Loading menu 56

150

paper messages
Jam, pull tray 1. Push down blue
flap. [23y.xx] 104
paper size
setting 26
Paper Size/Type menu 50
paper sizes
supported by the printer 43
paper stop, using 27
Paper Texture menu 53
Paper too short [34] 114
paper type
setting 26
paper types
duplex support 44
supported by printer 44
where to load 44
Paper Weight menu 55
parallel port 18
Parallel port disabled [56] 114
parts
checking status 86
PCL Emul menu 77
Personal Identification Number
method
using 22
PostScript menu 76
preparing to set up the printer on
an Ethernet network 20
print driver
hardware options, adding 20
print irregularities 133
print job
canceling from the printer control
panel 48
canceling, from computer 48
print quality troubleshooting
blank pages 127
characters have jagged edges 126
clipped pages or images 128
gray background on prints 130
horizontal voids appear on
prints 141
print irregularities 133
print is too dark 134
print is too light 136
printer is printing solid black
pages 138
repeating print defects appear on
prints 134
shadow images appear on
prints 129

skewed print 137
streaked horizontal lines appear
on prints 139
streaked vertical lines 140
toner rubs off 143
toner specks appear on prints 143
transparency print quality is
poor 138
uneven print density 143
white streaks 142
print troubleshooting
incorrect characters print 125
incorrect margins on prints 131
jammed pages are not
reprinted 121
job prints from wrong tray 124
job prints on wrong paper 124
jobs do not print 122
Large jobs do not collate 125
paper curl 132
paper frequently jams 120
print job takes longer than
expected 123
printing slows down 123
tray linking does not work 125
unexpected page breaks
occur 126
printer 19
configurations 9
minimum clearances 8
moving 8, 92
selecting a location 8
shipping 92
printer configurations
basic model 9
configured model 9
printer control panel
buttons 11
factory defaults, restoring 95
indicator light 11, 12
Sleep button light 12
using 11
printer control panel PIN
creating 96
printer information
where to find 7
printer is printing blank pages 127
printer messages
Bin full. Remove paper. 108
Cannot collate large document
[37] 108

Index

Cannot defrag flash memory
[37] 108
Cartridge low [88.xy] 108
Cartridge nearly low [88.xy] 108
Cartridge very low, [x] estimated
pages remain [88.xy] 108
Change [paper source] to [custom
string]. Load [orientation]. 109
Change [paper source] to [custom
type name]. Load
[orientation]. 109
Change [paper source] to [paper
size]. Load [orientation]. 109
Change [paper source] to [paper
type] [paper size]. Load
[orientation]. 109
Close front door 109
Complex page may misprint
[39] 109
Defective flash memory [51] 110
Flash memory full [52] 110
Flash memory unformatted
[53] 110
Imaging unit low [84.xy] 110
Imaging unit nearly low
[84.xy] 110
Imaging unit very low, [x]
estimated pages remain
[84.xy] 110
Insert tray [x] 111
Jam, front door [20y.xx] 99
Jam, MP feeder [250.xx] 106
Jam, rear door [20y.xx] 102
Jam, standard bin [20y.xx] 103
Jam, tray [x] [24y.xx] 106
Load [paper source] with [custom
string] [orientation] 111
Load [paper source] with [custom
type name] [orientation] 111
Load [paper source] with [paper
size] [orientation] 111
Load [paper source] with [paper
type] [paper size]
[orientation] 111
Load MP feeder with [custom
string] [orientation] 112
Load MP feeder with [custom type
name] [orientation] 112
Load MP feeder with [paper size]
[orientation] 112
Load MP feeder with [paper type]
[paper size] [orientation] 112

151

managing 93
Memory full [38] 113
Memory low, no Resource Save
[35] 113
Network error, port [x] [54] 113
Network error, standard port
[54] 113
Non‑Dell [supply type], see User’s
Guide [33.xy] 113
Paper too short [34] 114
Parallel port disabled [56] 114
Printer restart. Check last job. 114
Rear USB port disabled [56] 114
Reinstall missing or unresponsive
cartridge [31.xy] 115
Reinstall missing or unresponsive
imaging unit [31.xy] 115
Replace cartridge, 0 estimated
pages remain [88.xy] 115
Replace cartridge, printer region
mismatch [42.xy] 115
Replace imaging unit, 0 estimated
pages remain [84.xy] 115
Replace unsupported cartridge
[32.xy] 115
Replace unsupported imaging unit
[32.xy] 116
Too many trays. Remove some.
[58] 116
printer options troubleshooting
internal option is not
detected 118
tray problems 119
printer problems, solving basic 116
Printer restart. Check last job. 114
printer security
information on 85
printing
font sample list 48
from a mobile device using
AirPrint 47
from a mobile device using Dell
Mobile Print 47
from Macintosh 46
from Windows 46
menu settings page 24
network setup page 25
printing a document 46
publications
where to find 7
Push Button Configuration method
using 22

Q
Quality menu 75

R
Rear USB port disabled [56] 114
recycled paper
using 40
recycling
Dell products 83
Reinstall missing or unresponsive
cartridge [31.xy] 115
Reinstall missing or unresponsive
imaging unit [31.xy] 115
remote control panel
using Embedded Web Server 93
repeating print defects appear on
prints 134
Replace cartridge, 0 estimated
pages remain [88.xy] 115
Replace cartridge, printer region
mismatch [42.xy] 115
Replace imaging unit, 0 estimated
pages remain [84.xy] 115
Replace unsupported cartridge
[32.xy] 115
Replace unsupported imaging unit
[32.xy] 116
replacing
imaging unit 89
toner cartridge 88
reports
viewing 94
Reports menu 58
restoring factory default
settings 95

S
safety information 5, 6
Schedule Power Modes
using 82
Security Audit Log menu 66
security lock 84
selecting a location for the
printer 8
selecting paper 39
Set Date and Time menu 67
setting
paper size 26
paper type 26
TCP/IP address 61
Universal paper size 26

Index

setting Hibernate Timeout 82
Setup menu 72
shipping the printer 92
Sleep mode
adjusting 81
SMTP Setup menu 65
software
Status Messenger 93
Status Monitor Center 93
Supplies Ordering Utility 87
standard bin, using 27
Standard Network menu 59
standard tray
loading 27
Standard USB menu 64
statement of volatility 84
Status Monitor Center
accessing 93
storing
paper 43
supplies 87
streaked horizontal lines appear on
prints 139
streaked vertical lines appear on
prints 140
streaks appear 142
Substitute Size menu 53
supplies
checking status 86
ordering 87
storing 87
Supplies Ordering Utility
ordering supplies 87
supply notifications
configuring 94
supported paper sizes 43
supported paper types and
weights 44

T
TCP/IP menu 61
tips
card stock 41
letterhead 42
on using envelopes 41
on using labels 42
transparencies 42
tips on using envelopes 41
toner cartridge
replacing 88
toner darkness
adjusting 46

152

Too many trays. Remove some.
[58] 116
transparencies
loading, multipurpose feeder 32
tips 42
trays
linking 35
loading 27
unlinking 35
troubleshooting
cannot open Embedded Web
Server 144
checking an unresponsive
printer 116
contacting technical support 145
solving basic printer
problems 116
troubleshooting, display
printer display is blank 118
troubleshooting, paper feed
message remains after jam is
cleared 121
troubleshooting, print
incorrect characters print 125
incorrect margins on prints 131
jammed pages are not
reprinted 121
job prints from wrong tray 124
job prints on wrong paper 124
jobs do not print 122
Large jobs do not collate 125
paper curl 132
paper frequently jams 120
print job takes longer than
expected 123
printing slows down 123
tray linking does not work 125
unexpected page breaks
occur 126
troubleshooting, print quality
blank pages 127
characters have jagged edges 126
clipped pages or images 128
gray background on prints 130
horizontal voids appear on
prints 141
print irregularities 133
print is too dark 134
print is too light 136
printer is printing solid black
pages 138

repeating print defects appear on
prints 134
shadow images appear on
prints 129
skewed print 137
streaked horizontal lines appear
on prints 139
streaked vertical lines 140
toner rubs off 143
toner specks appear on prints 143
transparency print quality is
poor 138
uneven print density 143
white streaks on a page 142
troubleshooting, printer options
internal option is not
detected 118
tray problems 119

U
unacceptable paper 39
uneven print density 143
Universal paper size
setting 26
Universal Setup menu 57
unlinking trays 35
USB port 18
using
Wireless Setup Assistant 23
using Schedule Power Modes 82
using the Embedded Web
Server 12
using Wireless Setup Utility 23
Utilities menu 76

V
vertical voids appear 142
viewing
reports 94
voids appear 142
volatile memory 84
erasing 85
volatility
statement of 84

W
Wireless menu 63
wireless network
configuration information 21

Index

wireless network setup
using the Embedded Web
Server 24
Wireless Setup Assistant
using 23
Wireless Setup Utility
using 23

X
XPS menu 76

153

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Dell B2360Dn Mono Laser Printer Users Manual User's Guide

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