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Dell B2360d-dn Laser Printer

User's Guide

May 2012 www.dell.com | support.dell.com

Trademarks

Information in this document is subject to change without notice.

Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks

of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary

interest in trademarks and trade names other than its own.

Contents

Safety information.......................................................................................5

Learning about the printer...........................................................................7

Finding information about the printer......................................................................................................7

Selecting a location for the printer............................................................................................................8

Printer configurations...............................................................................................................................9

Using the printer control panel...............................................................................................................11

Understanding the colors of the indicator and Sleep button lights........................................................12

Using the Embedded Web Server...........................................................................................................12

Additional printer setup.............................................................................14

Installing internal options........................................................................................................................14

Installing hardware options.....................................................................................................................19

Attaching cables......................................................................................................................................20

Setting up the printer software...............................................................................................................21

Networking..............................................................................................................................................23

Verifying printer setup............................................................................................................................28

Loading paper and specialty media............................................................30

Setting the paper size and type...............................................................................................................30

Configuring Universal paper settings......................................................................................................30

Using the standard bin and paper stop...................................................................................................31

Loading trays...........................................................................................................................................31

Loading the multipurpose feeder............................................................................................................36

Linking and unlinking trays......................................................................................................................39

Paper and specialty media guide................................................................42

Paper guidelines......................................................................................................................................42

Using specialty media..............................................................................................................................44

Storing paper...........................................................................................................................................46

Supported paper sizes, types, and weights.............................................................................................47

Printing......................................................................................................50

Printing a document................................................................................................................................50

Printing information pages......................................................................................................................51

Contents 2

Canceling a print job................................................................................................................................51

Understanding the printer menus..............................................................53

Menus list................................................................................................................................................53

Paper menu.............................................................................................................................................53

Reports menu..........................................................................................................................................62

Network/Ports menu...............................................................................................................................63

Security menu.........................................................................................................................................70

Settings menu..........................................................................................................................................72

Saving money and the environment...........................................................83

Saving paper and toner...........................................................................................................................83

Saving energy..........................................................................................................................................83

Recycling..................................................................................................................................................86

Securing the printer...................................................................................87

Using the security lock feature................................................................................................................87

Statement of Volatility............................................................................................................................87

Erasing volatile memory..........................................................................................................................88

Erasing non‑volatile memory..................................................................................................................88

Finding printer security information.......................................................................................................88

Maintaining the printer..............................................................................89

Cleaning the printer................................................................................................................................89

Checking the status of parts and supplies...............................................................................................89

Estimated number of remaining pages...................................................................................................90

Ordering supplies....................................................................................................................................90

Storing supplies.......................................................................................................................................90

Replacing supplies...................................................................................................................................91

Moving the printer..................................................................................................................................95

Managing the printer.................................................................................97

Managing printer messages....................................................................................................................97

Accessing Status Monitor Center............................................................................................................97

Checking the virtual display.....................................................................................................................97

Viewing reports.......................................................................................................................................98

Configuring supply notifications from the Embedded Web Server.........................................................98

Modifying confidential print settings......................................................................................................99

Contents 3

Copying printer settings to other printers...............................................................................................99

Restoring factory default settings.........................................................................................................100

Creating a printer control panel PIN.....................................................................................................100

Clearing jams............................................................................................102

Avoiding jams........................................................................................................................................102

Understanding jam messages and locations.........................................................................................103

Jam, front door [20y.xx]........................................................................................................................104

Jam, rear door [20y.xx]..........................................................................................................................107

Jam, standard bin [20y.xx].....................................................................................................................108

Jam, pull tray 1. Push down blue flap. [23y.xx].....................................................................................109

Jam, tray [x] [24y.xx].............................................................................................................................111

Jam, MP feeder [250.xx]........................................................................................................................111

Troubleshooting.......................................................................................113

Understanding the printer messages....................................................................................................113

Solving printer problems.......................................................................................................................121

Solving print problems..........................................................................................................................127

Embedded Web Server does not open.................................................................................................149

Contacting technical support................................................................................................................150

Appendix..................................................................................................151

Index........................................................................................................153

Contents 4

Safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.

Do not place or use this product near water or wet locations.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of

procedures other than those specified herein may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.

You must understand the section in your operating instructions that discusses the guidelines for selecting print media

to avoid the possibility of harmful emissions.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a

danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a

lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local

regulations.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or

printer damage:

•Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.

•Disconnect all cords and cables from the printer before moving it.

•If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the

right side of the tray toward the front of the tray until it clicks into place.

•Use the handholds located on both sides of the printer to lift it.

•Make sure your fingers are not under the printer when you set it down.

•Before setting up the printer, make sure there is adequate clearance around it.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system

connections) are properly installed in their marked plug-in ports.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific

manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not

responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not

subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture

and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly

for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

Refer service or repairs, other than those described in the user documentation, to a service representative.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,

unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

Safety information 5

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all

other trays closed until needed.

CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as

the fax feature, power cord, or telephone, during a lightning storm.

SAVE THESE INSTRUCTIONS.

Safety information 6

Learning about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

•Connecting the printer

•Installing the printer software

Setup documentation—The setup documentation came

with the printer.

Additional setup and instructions for using the printer:

•Selecting and storing paper and specialty media

•Loading paper

•Configuring printer settings

•Viewing and printing documents and photos

•Setting up and using the printer software

•Configuring the printer on a network

•Caring for and maintaining the printer

•Troubleshooting and solving problems

User's Guide and Quick Reference Guide—The guides are

available on the Software and Documentation CD.

For updates, visit our Web site at

http://support.dell.com.

Instructions for:

•Connecting the printer to an Ethernet network

•Troubleshooting printer connection problems

Networking Guide—Open the Software and

Documentation CD, and then look for Printer and

Software Documentation under the Pubs folder. From

the list of publications, click the Networking Guide link.

Help using the printer software Windows or Mac Help—Open a printer software program

or application, and then click Help.

Click

to view context‑sensitive information.

Notes:

•Help is automatically installed with the printer

software.

•The printer software is located in the printer

program folder or on the desktop, depending on

your operating system.

The latest supplemental information, updates, and technical

support:

•Documentation

•Driver downloads

•Product upgrades

•Service call and repair information

•Order status

•Live chat support

•E‑mail support

•Voice support

Dell Support Web site—http://support.dell.com

Support telephone numbers and hours of operation for

your country or region can be found on the Support Web

site.

Have the following information ready when you contact

support so that they may serve you faster:

•service tag

•express service Code

Note: The service tag and express service code appear

on labels located on your printer.

Learning about the printer 7

What are you looking for? Find it here

•Software and Drivers—Certified drivers for my printer and

installers for Dell printer software

•Readme files—Last‑minute technical changes, or advanced

technical reference materials for experienced users or

technicians

Software and Documentation CD

•Supplies and accessories for my printer

•Replacement cartridges

Dell Printer Supplies Web site–http://dell.com/supplies

You can purchase printer supplies online, by telephone,

or in select retail stores.

•Safety information for preparing to operate my printer

•Regulatory information

•Warranty information

Product Information Guide

Note: The Product Information Guide may not be

available in your country or region.

Selecting a location for the printer

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any

hardware options, then leave enough room for them also. It is important to:

•Set up the printer near a properly grounded and easily accessible electrical outlet.

•Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee

156 standard.

•Provide a flat, sturdy, and stable surface.

•Keep the printer:

–Clean, dry, and free of dust.

–Away from stray staples and paper clips.

–Away from the direct airflow of air conditioners, heaters, or ventilators.

–Free from direct sunlight and humidity extremes.

•Observe the recommended temperatures and avoid fluctuations.

Ambient temperature 16 to 32°C (60 to 90°F)

Storage temperature ‑20 to 40°C (‑4 to 104°F)

•Allow the following recommended amount of space around the printer for proper ventilation:

Learning about the printer 8

1Right side 30 cm (12 in.)

2Front 51 cm (20 in.)

3Left side 20 cm (8 in.)

4Rear 20 cm (8 in.)

5Top 30 cm (12 in.)

Printer configurations

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all

other trays closed until needed.

You can configure your printer by adding one optional 550‑sheet tray. For instructions on installing the optional tray,

see “Installing an optional tray” on page 19.

Learning about the printer 9

1Printer control panel

2Paper stop

3Standard bin

4Front door release button

5Controller board access door

6Standard 250‑sheet tray

7Optional 550‑sheet tray

850‑sheet multipurpose feeder

9Front door

Learning about the printer 10

Using the printer control panel

Use the To

1Menus button Open the menus.

Notes:

•The menus are available only when the printer is in the Ready state.

•Pressing the button while navigating within the menus returns the printer control panel

to the top‑level menu screen.

2Display View printing options as well as status and error messages.

3Sleep button Enable Sleep mode or Hibernate mode.

Notes:

•Pressing any hard button will cause the printer to wake from Sleep mode.

•Pressing the Sleep button or the power switch will cause the printer to wake from

Hibernate mode.

4Stop button •Exit the menus and return to the Ready state.

•Stop printer activities, such as printing or downloading fonts.

5Right arrow button •Scroll through menus or to move between screens and menu options.

•Scroll through settings or text. For menus with numeric values, press and hold an arrow

button to scroll through the settings. Release the button when the value you want appears.

6Select button •Open a menu.

•Display available values or settings for a menu. The current default setting is indicated by

an asterisk (*).

•Save the displayed value as the new user default setting.

7Left arrow button •Scroll through menus or to move between screens and menu options.

•Scroll through settings or text. For menus with numeric values, press and hold an arrow

button to scroll through the settings. Release the button when the value you want appears.

8Back button Return to the previous screen.

9Indicator light Determine the status of the printer.

Learning about the printer 11

Understanding the colors of the indicator and Sleep button

lights

The colors of the indicator and Sleep button lights on the printer control panel signify a certain printer status or condition.

Indicator light color and its corresponding printer status

Indicator light Printer status

Off The printer is off or in Hibernate mode.

Blinking green The printer is warming up, processing data, or printing.

Solid green The printer is on, but idle.

Blinking red The printer requires user intervention.

Sleep button light color and its corresponding printer status

Sleep button light Printer status

Off The printer is idle or in Ready state.

Solid amber The printer is in Sleep mode.

Blinking amber The printer is waking from or entering Hibernate mode.

Blinking amber for 0.1 second, then goes

completely off for 1.9 seconds in pulsing

pattern

The printer is in Hibernate mode.

Using the Embedded Web Server

Note: This feature is available only in network printers or printers connected to print servers.

If the printer is installed on a network, then you can use the Embedded Web Server to do the following:

•View the virtual display of the printer control panel.

•Check the status of the printer supplies.

•Configure supply notifications.

•Configure printer settings.

•Configure network settings.

•View reports.

To access the Embedded Web Server for your printer:

1Obtain the printer IP address:

•From the TCP/IP section in the Network/Ports menu

•By printing a network setup page or menu settings page, and then finding the TCP/IP section

Notes:

–An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

–If you are using a proxy server, then temporarily disable it to load the Web page correctly.

Learning about the printer 12

2Open a Web browser, and then type the printer IP address in the address field.

3Press Enter.

The Embedded Web Server page appears.

Learning about the printer 13

Additional printer setup

Installing internal options

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

Available internal options

Memory cards

•Printer memory

•Flash memory

•Fonts

Note: Some internal options are available only in select printer models.

Accessing the controller board

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

1Open the controller board access door.

2Use the following illustration to locate the appropriate connector.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.

Touch a metal surface on the printer before touching any controller board electronic components or

connectors.

Additional printer setup 14

1Memory card connector

2Option card connector

Installing a memory card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.

Touch a metal surface on the printer before touching any controller board electronic components or connectors.

An optional memory card can be purchased separately and attached to the controller board.

1Access the controller board.

For more information, see “Accessing the controller board” on page 14.

2Unpack the memory card.

Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may

cause damage.

Additional printer setup 15

3Align the notch (1) on the memory card with the ridge (2) on the connector.

4Push the memory card straight into the connector, and then push the card toward the controller board wall until

it clicks into place.

5Close the controller board access door.

Note: When the printer software and any hardware options are installed, it may be necessary to manually add the

options in the printer driver to make them available for print jobs. For more information, see “Updating available

options in the printer driver” on page 22.

Additional printer setup 16

Installing an optional card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them

off as well, and unplug any cables going into the printer.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.

Touch a metal surface on the printer before touching any controller board electronic components or connectors.

1Access the controller board.

For more information, see “Accessing the controller board” on page 14.

2Unpack the optional card.

Warning—Potential Damage: Avoid touching the connection points along the edge of the card.

3Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.

Additional printer setup 17

4Push the card firmly into place as shown in the illustration.

Warning—Potential Damage: Improper installation of the card may cause damage to the card and the

controller board.

Note: The entire length of the connector on the card must touch and be flushed against the controller board.

5Close the controller board access door.

Note: When the printer software and any hardware options are installed, it may be necessary to manually add

the options in the printer driver to make them available for print jobs. For more information, see “Updating

available options in the printer driver” on page 22.

Additional printer setup 18

Installing hardware options

Installing an optional tray

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

1Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.

2Unpack the tray, and then remove any packing material.

3Remove the tray from the base.

4Remove any packing material from inside the tray.

5Insert the tray into the base.

6Place the tray near the printer.

Additional printer setup 19

7Align the printer with the tray, and then slowly lower the printer into place.

8Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.

Note: When the printer software and any hardware options are installed, you may need to manually add the

options in the printer driver to make them available for print jobs. For more information, see “Updating

available options in the printer driver” on page 22.

To uninstall the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into

place.

Attaching cables

Connect the printer to the computer using a USB or parallel cable, or to the network using an Ethernet cable.

Make sure to match the following:

•The USB symbol on the cable with the USB symbol on the printer

•The appropriate parallel cable with the parallel port

•The appropriate Ethernet cable with the Ethernet port

Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown

while actively printing. Loss of data or a malfunction can occur.

Additional printer setup 20

Use the To

1USB port*Attach an optional wireless network adapter.

2USB printer port Connect the printer to a computer.

3Ethernet port*Connect the printer to a network.

4Parallel port*Connect the printer to a computer.

5Power switch Turn on or turn off the printer.

6Printer power cord socket Connect the printer to an electrical outlet.

7Security slot Attach a lock that will secure the printer in place.

* These ports are available only in select printer models.

Setting up the printer software

Installing the printer software

Note: If you installed the printer software on the computer before but need to reinstall the software, then uninstall

the current software first.

For Windows users

1Close all open software programs.

2Insert the Software and Documentation CD.

If the installation dialog does not appear after a minute, then launch the CD manually:

aClick , or click Start and then click Run.

bIn the Start Search or Run dialog, type D:\setup.exe, where D is the letter of your CD or DVD drive.

Additional printer setup 21

cPress Enter, or click OK.

3Click Install, and then follow the instructions on the computer screen.

For Macintosh users

1Close all open applications.

2Insert the Software and Documentation CD.

If the installation dialog does not appear after a minute, then click the CD icon on the desktop.

3Double-click the software installer package, and then follow the instructions on the computer screen.

Note: To take advantage of the full features of your printer, select the custom install option, and then select all

packages listed.

Using the Internet

An updated printer software may be available at http://support.dell.com.

Installing the Local Printer Settings Utility

1Visit http://support.dell.com, and then download the software.

2Double‑click the downloaded software.

3Select an installation type, and then click Install.

4Click Install to start the installation.

5Click Agree to accept the license agreement.

6Click Continue, and then follow the instructions on the computer screen.

Notes:

•Use the Local Printer Settings Utility to change the toner darkness, power saver, and paper size settings for all

print jobs. Use the printer software to change these settings for individual print jobs.

•This utility is supported only in select printer models.

Updating available options in the printer driver

When any hardware options are installed, you may need to manually add the options in the printer driver to make

them available for use.

For Windows users

1Open the printers folder.

aClick , or click Start and then click Run.

bIn the Start Search or Run dialog, type control printers.

cPress Enter, or click OK.

2Select the printer.

3Right‑click the printer, and then select Printer properties (Windows 7) or Properties (earlier versions).

Additional printer setup 22

4Click the Configuration tab.

5Do either of the following:

•Click Update Now ‑ Ask Printer.

•Under Configuration Options, manually add any installed hardware options.

6Click Apply.

For Macintosh users

1From the Apple menu, navigate to either of the following:

•System Preferences > Print & Scan > select your printer > Options & Supplies > Driver

•System Preferences > Print & Fax > select your printer > Options & Supplies > Driver

2Add any installed hardware options, and then click OK.

Networking

Notes:

•Purchase a wireless network adapter first before setting up the printer on a wireless network. To install the

wireless network adapter, see the instruction sheet that came with the adapter.

•A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi

Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.

Preparing to set up the printer on an Ethernet network

To configure your printer to connect to an Ethernet network, organize the following information before you begin:

Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the

printer.

•A valid, unique IP address for the printer to use on the network

•The network gateway

•The network mask

•A nickname for the printer (optional)

Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to

use the default printer nickname, or assign a name that is easier for you to remember.

You will need an Ethernet cable to connect the printer to the network and an available port where the printer can

physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a

damaged cable.

Installing the printer on an Ethernet network

For Windows users

1Insert the Software and Documentation CD.

Additional printer setup 23

If the installation dialog does not appear after a minute, then launch the CD manually:

aClick , or click Start and then click Run.

bIn the Start Search or Run dialog, type D:\setup.exe, where D is the letter of the CD or DVD drive.

cPress Enter, or click OK.

2Click Install, and then follow the instructions on the computer screen.

3Select Ethernet connection, and then click Continue.

4Attach the Ethernet cable when instructed to do so.

5Select the printer from the list, and then click Continue.

Note: If the configured printer does not appear in the list, then click Modify Search.

6Follow the instructions on the computer screen.

For Macintosh users

1Allow the network DHCP server to assign an IP address to the printer.

2Obtain the printer IP address either:

•From the printer control panel

•From the TCP/IP section in the Network/Ports menu

•By printing a network setup page or menu settings page, and then finding the TCP/IP section

Note: You will need the IP address if you are configuring access for computers on a different subnet than the printer.

3Install the printer driver on the computer.

aInsert the Software and Documentation CD, and then double‑click the installer package for the printer.

bFollow the instructions on the computer screen.

cSelect a destination, and then click Continue.

dFrom the Easy Install screen, click Install.

eType the user password, and then click OK.

All the necessary applications are installed on the computer.

fClick Close when installation is complete.

4Add the printer.

•For IP printing:

aFrom the Apple menu, navigate to either of the following:

–System Preferences > Print & Scan

–System Preferences > Print & Fax

bClick +.

cClick the IP tab.

dType the printer IP address in the address field, and then click Add.

•For AppleTalk printing:

Notes:

–Make sure AppleTalk is activated on your printer.

–This feature is supported only in Mac OS X version 10.5.

Additional printer setup 24

aFrom the Apple menu, navigate to:

System Preferences > Print & Fax

bClick +, and then navigate to:

AppleTalk > select your printer > Add

Preparing to set up the printer on a wireless network

Notes:

•Make sure your wireless network adapter is installed in your printer and working properly.

•Make sure your access point (wireless router) is turned on and is working properly.

Make sure you have the following information before setting up the printer on a wireless network:

•SSID—The SSID is also referred to as the network name.

•Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.

•Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.

Some ad hoc networks will also require the automatic setting. Check with your system support person if you are

not sure which channel to select.

•Security Method—There are three basic options for Security Method:

–WEP key

If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key

currently in use on the network by selecting the default WEP transmit key.

–WPA or WPA2 preshared key or passphrase

WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be set

for the same type on the router and on the printer, or the printer will not be able to communicate on the

network.

–802.1X–RADIUS

If you are installing the printer on an 802.1X network, then you may need the following:

•Authentication type

•Inner authentication type

•802.1X user name and password

•Certificates

–No security

If your wireless network does not use any type of security, then you will not have any security information.

Note: Using an unsecured wireless network is not recommended.

Notes:

–If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility

of the computer network adapter, and then look for the network name. If you cannot find the SSID or the

security information for your network, then see the documentation that came with the access point, or contact

your system support person.

–To find the WPA/WPA2 preshared key/passphrase for the wireless network, see the documentation that came

with the access point, see the Web page associated with the access point, or consult your system support

person.

Additional printer setup 25

Connecting the printer to a wireless network using Wi‑Fi Protected Setup

Before connecting the printer to a wireless network, make sure that:

•The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more

information, see the documentation that came with your access point.

•A wireless network adapter installed in your printer is attached and working properly. For more information, see

the instruction sheet that came with the wireless network adapter.

Using the Push Button Configuration method

1From the printer control panel, navigate to:

> Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > > Wi‑Fi Protected

Setup > > Start Push Button Method >

2Follow the instructions on the printer display.

Using the Personal Identification Number (PIN) method

1From the printer control panel, navigate to:

> Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > > Wi‑Fi Protected

Setup > > Start PIN Method >

2Copy the eight‑digit WPS PIN.

3Open a Web browser, and then type the IP address of your access point in the address field.

Notes:

•The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

4Access the WPS settings. For more information, see the documentation that came with your access point.

5Enter the eight‑digit PIN, and then save the setting.

Connecting the printer to a wireless network using the printer software

Using the Wireless Setup Utility (Windows only)

The Wireless Setup Utility lets you:

•Configure the printer to join an existing wireless network.

•Add a printer to an existing ad hoc network.

•Change the wireless settings after installation.

•Install the printer on additional network computers.

Installing the Wireless Setup Utility

1Go to the Dell Support Web site at http://support.dell.com.

2Download the latest Wireless Setup Utility.

Additional printer setup 26

3Double‑click the downloaded software installer package.

4Follow the instructions on the computer screen.

Launching the Wireless Setup Utility

Notes:

•Make sure the printer is turned on.

•Make sure a wireless network adapter installed in your printer is attached and working properly.

1Click or Start.

2Click All Programs or Programs, and then select the printer program folder from the list.

3Select your printer, and then navigate to:

Dell Printer Home > Settings > Wireless Setup Utility

4Follow the instructions on the computer screen.

Using the Wireless Setup Assistant (Macintosh only)

The Wireless Setup Assistant lets you:

•Configure the printer to join an existing wireless network.

•Add a printer to an existing ad hoc network.

•Change the wireless settings after installation.

•Install the printer on additional network computers.

Installing the Wireless Setup Assistant

1Go to the Dell Support Web site at http://support.dell.com.

2Download the latest Wireless Setup Assistant application.

3Double‑click the downloaded software installer package.

4Follow the instructions on the computer screen.

Launching the Wireless Setup Assistant

Notes:

•Make sure the printer is turned on.

•Make sure a wireless network adapter installed in your printer is attached and working properly.

1From the Finder, navigate to:

Applications > select your printer folder

2Double‑click Wireless Setup Assistant, and then follow the instructions on the computer screen.

Note: If you encounter problems while running the application, then click

Additional printer setup 27

Connecting the printer to a wireless network using the Embedded Web Server

Before you begin, make sure that:

•Your printer is connected temporarily to an Ethernet network.

•A wireless network adapter is installed in your printer and working properly. For more information, see the

instruction sheet that came with your wireless network adapter.

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four

sets of numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Settings > Network/Ports > Wireless.

3Modify the settings to match the settings of your access point (wireless router).

Note: Make sure to enter the correct SSID.

4Click Submit.

5Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn the

printer back on.

6To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x]

section, see if the status is “Connected”.

For more information, see the “Verifying printer setup” section of the User’s Guide.

Verifying printer setup

Printing a menu settings page

Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly.

Note: If you have not changed any menu settings, then the menu settings page lists all the factory default settings.

When you select and save other settings from the menus, they replace the factory default settings as user default

settings. A user default setting remains in effect until you access the menu again, choose another value, and save it.

From the printer control panel, navigate to:

> Reports > > Menu Settings Page >

Additional printer setup 28

Printing a network setup page

If the printer is connected to a network, then print a network setup page to verify the network connection. This page

also provides important information that aids network printing configuration.

1From the printer control panel, navigate to:

> Reports > > Network Setup Page >

Note: If an optional print server is installed, then Print Network [x] Setup Page appears.

2Check the first section of the network setup page and confirm that the status is Connected.

If the status is Not Connected, then the LAN drop may not be active, or the network cable may be malfunctioning.

Consult your system support person for a solution, and then print another network setup page.

Additional printer setup 29

Loading paper and specialty media

The selection and handling of paper and specialty media can affect how reliably documents print. For more information,

see “Avoiding jams” on page 102 and “Storing paper” on page 46.

Setting the paper size and type

1From the printer control panel, navigate to:

> Paper Menu > > Paper Size/Type >

2Select Tray [x] Size or Tray [x] Type, and then press .

3Change the paper size or type setting, and then press .

Notes:

•The paper size setting for the standard 250‑sheet tray (Tray 1), optional 550‑sheet tray (Tray 2), and the

multipurpose feeder must be set manually in the Paper Size menu.

•The factory default paper type for Tray 1 is Plain Paper.

•The factory default paper type for the multipurpose feeder is Custom Type 6.

•The paper type setting must be manually set for all trays.

Configuring Universal paper settings

The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer

menus.

Notes:

•The largest supported Universal size is 216 x 355.6 mm (8.5 x 14 inches).

•The smallest Universal size supported in the multipurpose feeder is 76 x 127 mm (3 x 5 inches). The smallest

Universal size supported in the optional tray is 183 x 210 mm (7.2 x 8.3 inches).

From the printer control panel, navigate to:

> Paper Menu > > Universal Setup > > Units of Measure > > select the unit of measure >

Specify the paper height and width

1From the printer control panel, navigate to:

> Paper Menu > > Universal Setup > > Units of Measure > > select the unit of measure >

2Press the arrow buttons until Portrait Height or Portrait Width appears, and then press .

Loading paper and specialty media 30

3Change the settings, and then press .

Using the standard bin and paper stop

The standard bin holds up to 150 sheets of 20‑lb paper. It collects prints facedown. The standard bin includes a paper

stop that keeps paper from sliding out the front of the bin as it stacks.

To open the paper stop, pull it so that it flips forward.

Note: Close the paper stop when moving the printer to another location.

Loading trays

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all

other trays closed until needed.

1Pull the tray completely out.

Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may cause

a jam.

Loading paper and specialty media 31

2Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading.

Loading paper and specialty media 32

3Unlock the length guide. Squeeze, and then slide the length guide tab to the correct position for the size of the

paper you are loading.

Notes:

•For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to

accommodate their length.

•If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab

toward the center of the tray to the A6‑size position.

•Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray.

Loading paper and specialty media 33

4Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the

edges on a level surface.

5Load the paper stack.

Notes:

•Load with the printable side facedown when using recycled or preprinted paper.

•Load prepunched paper with the holes on the top edge toward the front of the tray.

•Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided

printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.

•Make sure the paper is below the maximum paper fill indicator located on the side of the width guide.

Loading paper and specialty media 34

6Insert the tray.

7From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the

tray.

Note: Set the correct paper size and type to avoid paper jams and print quality problems.

Loading paper and specialty media 35

Loading the multipurpose feeder

Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock,

transparencies, and envelopes. You can also use it for single‑page print jobs on letterhead.

1Open the multipurpose feeder.

aPull the multipurpose feeder extender.

bPull the extender gently so that the multipurpose feeder is fully extended and open.

Loading paper and specialty media 36

2Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.

3Prepare the paper or specialty media for loading.

•Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten

the edges on a level surface.

•Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan

them. Straighten the edges on a level surface.

Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.

•Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level

surface.

4Load the paper or specialty media.

Note: Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper

guides. Overfilling may cause paper jams.

Loading paper and specialty media 37

•Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge

entering the printer first. For more information on loading transparencies, see the packaging that the

transparencies came in.

•Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load

letterhead facedown with the bottom edge entering the printer first.

Loading paper and specialty media 38

•Load envelopes with the flap on the left side facedown.

Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or

self‑stick adhesives. These envelopes may severely damage the printer.

5From the printer control panel, set the paper size and type in the Paper menu to match the paper or specialty media

loaded in the multipurpose feeder.

Linking and unlinking trays

When the paper size and paper type for any trays are the same, the printer will link those trays. When one linked tray

becomes empty, paper will feed from the next linked tray. It is recommended to give all unique paper, such as letterhead

and different colored plain papers, a different custom type name so that the trays they are in will not automatically

link.

Linking and unlinking trays

Using the Embedded Web Server

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four

sets of numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Settings > Paper Menu.

3Change the tray settings to specify the paper size and type for the tray.

•To link trays, make sure the paper size and type for the tray match with that of the other tray.

•To unlink trays, make sure the paper size or type for the tray does not match with that of the other tray.

4Click Submit.

Loading paper and specialty media 39

Using the printer settings on the computer

Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer

Settings.

Note: You can also specify the paper size and type for the tray using the printer control panel. For more information,

see “Setting the paper size and type” on page 30.

Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer.

The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are

not properly configured.

Configuring a custom paper type name

Using the Embedded Web Server

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The

IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Settings > Paper Menu > Custom Names.

3Select a custom name, and then type a new custom paper type name.

4Click Submit.

5Click Custom Types, and then verify if the new custom paper type name has replaced the custom name.

Using the printer settings on the computer (Windows only)

Access the Custom menu using the Local Printer Settings Utility.

Configuring a custom paper type

Using the Embedded Web Server

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

•Print a network setup page or menu settings page, and then locate the IP address in TCP/IP section. The IP

address appears as four sets of numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Settings > Paper Menu > Custom Types.

3Select a custom paper type name, and then select a custom paper type.

Note: Plain Paper is the factory default paper type for all user‑defined custom names.

4Click Submit.

Loading paper and specialty media 40

Using the printer settings on the computer

Depending on your operating system, access the Custom menu using the Local Printer Settings Utility or Printer

Settings.

Assigning a custom paper type

Using the Embedded Web Server

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The

IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Settings > Paper Menu.

3From the Tray Configuration section, select a paper source, and then select a custom paper type under the paper

type column.

4Click Submit.

Using the printer settings on the computer

Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer

Settings.

Loading paper and specialty media 41

Paper and specialty media guide

Paper guidelines

Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the

paper or specialty media before buying large quantities.

Paper characteristics

The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating

new paper stock.

Weight

The standard printer trays can automatically feed paper weights up to 90‑g/m2 (24‑lb) bond grain long paper. The

optional trays can automatically feed paper weights up to 120‑g/m2 (32‑lb) bond grain long paper. The multipurpose

feeder can automatically feed paper weights up to 163‑g/m2 (43‑lb) bond grain long paper. Paper lighter than

60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75‑g/m2 (20‑lb)

bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), it is recommended to use 90 g/m2

(24 lb) or heavier paper.

Note: Two‑sided printing is supported only for 60–90‑g/m2 (16–24‑lb) bond paper.

Curl

Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after

the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid,

cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding

problems.

Smoothness

Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly. If paper is too

smooth, it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points;

smoothness between 150–250 Sheffield points produces the best print quality.

Moisture content

The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.

Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that

can degrade its performance.

Condition paper before printing by storing it in its original wrapper in the same environment as the printer for 24–48

hours before printing. Extend the time to several days if the storage or transportation environment is very different

from the printer environment. Thick paper may also require a longer conditioning period.

Grain direction

Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of

the paper, or grain short, running the width of the paper.

Paper and specialty media guide 42

For 60–90‑g/m2 (16–24‑lb) bond paper, grain long paper is recommended.

Fiber content

Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the

paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing

fibers such as cotton can negatively affect paper handling.

Unacceptable paper

The following paper types are not recommended for use with the printer:

•Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless

copy paper (CCP), or no carbon required (NCR) paper

•Preprinted papers with chemicals that may contaminate the printer

•Preprinted papers that can be affected by the temperature in the printer fuser

•Preprinted papers that require a registration (the precise print location on the page) less than ±2.5 mm (±0.10 inch),

such as optical character recognition (OCR) forms

In some cases, registration can be adjusted with a software application to successfully print on these forms:

•Coated papers (erasable bond), synthetic papers, thermal papers

•Rough‑edged, rough or heavily textured surface papers, or curled papers

•Recycled papers that fail EN12281:2002 (European)

•Paper weighing less than 60 g/m2 (16 lb)

•Multiple‑part forms or documents

Selecting paper

Using the appropriate paper prevents jams and helps ensure trouble‑free printing.

To help avoid paper jams and poor print quality:

•Always use new, undamaged paper.

•Before loading paper, know the recommended printable side of the paper. This information is usually indicated on

the paper package.

•Do not use paper that has been cut or trimmed by hand.

•Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.

•Do not use coated papers unless they are specifically designed for electrophotographic printing.

Selecting preprinted forms and letterhead

Use these guidelines when selecting preprinted forms and letterhead:

•Use grain long for 60 to 90 g/m2 (16 to 24 lb) weight paper.

•Use only forms and letterhead printed using an offset lithographic or engraved printing process.

•Avoid papers with rough or heavily textured surfaces.

Paper and specialty media guide 43

Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand

temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by

the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not.

When in doubt, contact the paper supplier.

Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting or

releasing hazardous emissions.

Using recycled paper and other office papers

•Low moisture content (4–5%)

•Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European)

Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much

rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very

well in laser printers, despite surface texture. Before using these types of paper, consult your paper supplier.

•Suitable sheet-to-sheet coefficient of friction (0.4–0.6)

•Sufficient bending resistance in the direction of feed

Recycled paper, paper of lower weight (<60 g/m2 [16 lb bond]) and/or lower caliper (<3.8 mils [0.1 mm]), and paper

that is cut grain-short for portrait (or short-edge) fed printers may have lower bending resistance than is required for

reliable paper feeding. Before using these types of paper for laser (electrophotographic) printing, consult your paper

supplier. Remember that these are general guidelines only and that paper meeting these guidelines may still cause

paper feeding problems in any laser printer (for example, if the paper curls excessively under normal printing

conditions).

Using specialty media

Tips on using card stock

Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness,

and texture, can significantly impact print quality. Print samples on the card stock being considered for use before

buying large quantities.

When printing on card stock:

•Make sure the Paper Type is Card Stock.

•Select the appropriate Paper Texture setting.

•Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or

other paper handling problems.

•Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up to 240°C

(464°F) without releasing hazardous emissions.

•Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting

introduces semi‑liquid and volatile components into the printer.

•Use grain short card stock when possible.

Paper and specialty media guide 44

Tips on using envelopes

Print samples on the envelopes being considered for use before buying large quantities.

•Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure that the

envelopes can withstand temperatures up to 230°C (446°F) without sealing, wrinkling, curling excessively, or

releasing hazardous emissions.

•For best performance, use envelopes made from 90‑g/m2 (24‑lb bond) paper or 25% cotton. All‑cotton envelopes

must not exceed 70‑g/m2 (20‑lb bond) weight.

•Use only new envelopes from undamaged packages.

•To optimize performance and minimize jams, do not use envelopes that:

–Have excessive curl or twist

–Are stuck together or damaged in any way

–Have windows, holes, perforations, cutouts, or embossing

–Have metal clasps, string ties, or folding bars

–Have an interlocking design

–Have postage stamps attached

–Have any exposed adhesive when the flap is in the sealed or closed position

–Have bent corners

–Have rough, cockle, or laid finishes

•Adjust the width guides to fit the width of the envelopes.

Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.

Tips on using labels

Print samples on the labels being considered for use before buying large quantities.

Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported.

When printing on labels:

•Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that:

–The labels can withstand temperatures up to 240°C (464°F) without sealing, excessive curling, wrinkling, or

releasing hazardous emissions.

–Label adhesives, face sheet (printable stock), and topcoats can withstand up to 25‑psi (172‑kPa) pressure without

delaminating, oozing around the edges, or releasing hazardous fumes.

•Do not use labels with slick backing material.

•Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets

also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge

warranties.

•Do not use labels with exposed adhesive.

•Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die‑cuts of the label.

•Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should be

at least 1 mm (0.04 inch) away from edges. Adhesive material contaminates the printer and could void the warranty.

Paper and specialty media guide 45

•If zone coating of the adhesive is not possible, then remove a 2‑mm (0.06‑inch) strip on the leading and driver edge,

and then use a non‑oozing adhesive.

•Portrait orientation is recommended, especially when printing bar codes.

Tips on using letterhead

•Use letterhead designed specifically for laser printers.

•Print samples on the letterhead being considered for use before buying large quantities.

•Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together.

•Page orientation is important when printing on letterhead. For information on how to load letterhead, see:

–“Loading trays” on page 31

–“Loading the multipurpose feeder” on page 36

Tips on using transparencies

•Print a test page on the transparencies being considered for use before buying large quantities.

•Feed transparencies from the standard tray, or the multipurpose feeder.

•Use transparencies designed specifically for laser printers. Transparencies must be able to withstand temperatures

up to 185°C (365°F) without melting, discoloring, offsetting, or releasing hazardous emissions.

Note: If the transparency weight is set to Heavy and the transparency texture is set to Rough in the Paper menu,

then transparencies can be printed at a temperature up to 195°C (383°F).

•Avoid getting fingerprints on the transparencies to prevent print quality problems.

•Before loading transparencies, flex, fan, and straighten the stack to prevent sheets from sticking together.

Storing paper

Use these paper storage guidelines to help avoid jams and uneven print quality:

•For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most

label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity

between 40 and 60 percent.

•Store paper in cartons, on a pallet or shelf, rather than on the floor.

•Store individual packages on a flat surface.

•Do not store anything on top of individual paper packages.

•Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper

help keep the paper clean, dry, and flat.

Paper and specialty media guide 46

Supported paper sizes, types, and weights

For information on card stock and labels, see the Card Stock & Label Guide.

Supported paper sizes

Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the

Card Stock & Label Guide.

Paper size Standard tray Optional 550‑sheet

tray

Multipurpose feeder Duplex mode

210 x 297 mm (8.3 x 11.7 in.)

148 x 210 mm (5.8 x 8.3 in.)

105 x 148 mm (4.1 x 5.8 in.)

X X

JIS B5

182 x 257 mm (7.2 x 10.1 in.)

Letter

216 x 279 mm (8.5 x 11 in.)

Legal

216 x 356 mm (8.5 x 14 in.)

Executive

184 x 267 mm (7.3 x 10.5 in.)

Oficio (Mexico)1

216 x 340 mm (8.5 x 13.4 in.)

Folio

216 x 330 mm (8.5 x 13 in.)

Statement

140 x 216 mm (5.5 x 8.5 in.)

Universal2

76.2 x 127 mm (3 x 5 in.) up to

216 x 356 mm (8.5 x 14 in.)

7 3/4 Envelope (Monarch)

98 x 191 mm (3.9 x 7.5 in.)

XX X

1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.

2 Universal is supported only in the standard tray if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported

only in the optional 550-sheet tray if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.). Universal is supported only in

duplex mode if the width is at least 210 mm (8.3 in.) and length is at least 279 mm (11 in.). The smallest supported Universal

size is supported only in the multipurpose feeder.

Paper and specialty media guide 47

Paper size Standard tray Optional 550‑sheet

tray

Multipurpose feeder Duplex mode

9 Envelope

98 x 225 mm (3.9 x 8.9 in.)

XX X

10 Envelope

105 x 241 mm (4.1 x 9.5 in.)

XX X

DL Envelope

110 x 220 mm (4.3 x 8.7 in.)

XX X

C5 Envelope

162 x 229 mm (6.4 x 9 in.)

XX X

B5 Envelope

176 x 250 mm (6.9 x 9.8 in.)

XX X

Other Envelope

229 x 356 mm (9 x 14 in.)

XX X

1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.

2 Universal is supported only in the standard tray if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported

only in the optional 550-sheet tray if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.). Universal is supported only in

duplex mode if the width is at least 210 mm (8.3 in.) and length is at least 279 mm (11 in.). The smallest supported Universal

size is supported only in the multipurpose feeder.

Supported paper types and weights

The standard tray supports 60–90‑g/m2 (16–24‑lb) paper weights. The optional tray supports 60–120‑g/m2 (16–32‑lb)

paper weights. The multipurpose feeder supports 60–163‑g/m2 (16–43‑lb) paper weights.

Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode

Plain paper

Card stock X X

Transparencies X

Recycled

Glossy paper X X X

Paper labels1X

Vinyl labels X X X

Bond2

Envelope X X

Rough envelope X X

Paper and specialty media guide 48

Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode

Letterhead

Preprinted

Colored Paper

Light Paper

Heavy Paper2

Rough/Cotton X

1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer

pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.

2 Bond and Heavy Paper are supported in duplex mode up to 90‑g/m2 (24‑lb) paper weight.

Paper and specialty media guide 49

Printing

This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media

can affect how reliably documents print. For more information, see “Avoiding jams” on page 102 and “Storing paper”

on page 46.

Printing a document

1From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded.

2Send the print job:

For Windows users

aWith a document open, click File > Print.

bClick Properties, Preferences, Options, or Setup.

cAdjust the settings, if necessary.

dClick OK > Print.

For Macintosh users

aCustomize the settings in the Page Setup dialog:

1With a document open, choose File > Page Setup.

2Choose a paper size or create a custom size to match the paper loaded.

3Click OK.

bCustomize the settings in the Print dialog:

1With a document open, choose File > Print.

If necessary, click the disclosure triangle to see more options.

2From the Print dialog and pop‑up menus, adjust the settings if necessary.

Note: To print on a specific paper type, adjust the paper type setting to match the paper loaded, or

select the appropriate tray or feeder.

3Click Print.

Adjusting toner darkness

Using the Embedded Web Server

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four

sets of numbers separated by periods, such as 123.123.123.123.

Printing 50

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Settings > Print Settings > Quality Menu > Toner Darkness.

3Adjust the toner darkness setting.

4Click Submit.

Using the printer settings on the computer

Depending on your operating system, adjust the toner darkness settings using the Local Printer Settings Utility or

Printer Settings.

Using the printer control panel

1From the printer control panel, navigate to:

> Settings > > Print Settings > > Quality Menu > > Toner Darkness >

2Adjust the toner darkness.

3Press .

Printing information pages

For more information on printing information pages, see “Printing a menu settings page” on page 28 and “Printing a

network setup page” on page 29.

Printing a font sample list

From the printer control panel, navigate to either of the following:

> Reports > > Print Fonts > > PCL Fonts >

> Reports > > Print Fonts > > PostScript Fonts >

Canceling a print job

Canceling a print job from the printer control panel

From the printer control panel, press > .

Printing 51

Canceling a print job from the computer

For Windows users

1Open the printers folder.

aClick , or click Start and then click Run.

bIn the Start Search or Run dialog, type control printers.

cPress Enter, or click OK.

2Double‑click the printer icon.

3Select the print job you want to cancel.

4Click Delete.

For Macintosh users

1From the Apple Menu, navigate to either of the following:

•System Preferences > Print & Scan > select a printer > Open Print Queue

•System Preferences > Print & Fax > select a printer > Open Print Queue

2From the printer window, select the print job you want to cancel, and then click Delete.

Printing 52

Understanding the printer menus

Menus list

Paper Menu Reports Network/Ports3

Default Source

Paper Size/Type

Configure MP

Substitute Size

Paper Texture

Paper Weight

Paper Loading

Custom Types

Universal Setup

Menu Settings Page

Device Statistics

Network Setup Page1

Profiles List

Print Fonts

Print Directory

Asset Report

Active NIC

Standard Network2

Reports

Network card

TCP/IP

IPv6

Wireless

AppleTalk

Standard USB

SMTP Setup

Security Settings

Security Audit Log

Set Date and Time

General Settings

Print Settings

1 Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page.

2 Depending on the printer setup, this menu item appears as Standard Network or Network [x].

3 The menu items in this menu appear only in network printers or printers connected to print servers.

Paper menu

Default Source menu

Use To

Default Source

Tray [x]

MP Feeder

Manual Paper

Manual Envelope

Set a default paper source for all print jobs.

Notes:

•Tray 1 (standard tray) is the factory default setting.

•From the Paper menu, set Configure MP to "Cassette" for MP Feeder to

appear as a menu setting.

•If two trays contain paper of the same size and type, and the trays have

the same settings, then the trays are automatically linked. When one tray

is empty, the print job continues using the linked tray.

Understanding the printer menus 53

Paper Size/Type menu

Use To

Tray [x] Size

JIS‑B5

Letter

Legal

Executive

Oficio (Mexico)

Folio

Statement

Universal

Specify the paper size loaded in each tray.

Notes:

•Letter is the U.S. factory default setting. A4 is the international factory

default setting.

•If two trays contain paper of the same size and type, and the trays have

the same settings, then the trays are automatically linked. When one

tray is empty, the print job continues using the linked tray.

•The A6 paper size is supported only in Tray 1 and the multipurpose

feeder.

Tray [x] Type

Plain Paper

Transparency

Recycled

Labels

Bond

Letterhead

Preprinted

Colored Paper

Light Paper

Heavy Paper

Rough/Cotton

Custom Type [x]

Specify the type of paper loaded in each tray.

Notes:

•Plain Paper is the factory default setting for Tray 1. Custom Type [x] is

the factory default setting for all other trays.

•If available, a user‑defined name will appear instead of Custom Type [x].

•Use this menu to configure automatic tray linking.

Note: Only installed trays and feeders are listed in this menu.

Understanding the printer menus 54

Use To

MP Feeder Size

JIS B5

Letter

Legal

Executive

Oficio (Mexico)

Folio

Statement

Universal

7 3/4 Envelope

9 Envelope

10 Envelope

DL Envelope

C5 Envelope

B5 Envelope

Other Envelope

Specify the paper size loaded in the multipurpose feeder.

Notes:

•Letter is the U.S. factory default setting. A4 is the international factory

default setting.

•From the Paper menu, set Configure MP to “Cassette” for MP Feeder

Size to appear as a menu.

•The multipurpose feeder does not automatically detect paper size.

Make sure to set the paper size value.

MP Feeder Type

Plain Paper

Card Stock

Transparency

Recycled

Labels

Bond

Envelope

Rough Envelope

Letterhead

Preprinted

Colored Paper

Light Paper

Heavy Paper

Rough/Cotton

Custom Type [x]

Specify the type of paper loaded in the multipurpose feeder.

Notes:

•Custom Type [x] is the factory default setting.

•From the Paper menu, set Configure MP to “Cassette” for MP Feeder

Type to appear as a menu.

Note: Only installed trays and feeders are listed in this menu.

Understanding the printer menus 55

Use To

Manual Paper Size

JIS B5

Letter

Legal

Executive

Oficio (Mexico)

Folio

Statement

Universal

Specify the paper size being manually loaded.

Note: Letter is the U.S. factory default setting. A4 is the international factory

default setting.

Manual Paper Type

Plain Paper

Card Stock

Transparency

Recycled

Labels

Bond

Letterhead

Preprinted

Colored Paper

Light Paper

Heavy Paper

Rough/Cotton

Custom Type [x]

Specify the paper type being manually loaded.

Notes:

•Plain Paper is the factory default setting.

•From the Paper menu, set Configure MP to “Manual” for Manual Paper

Type to appear as a menu.

Manual Envelope Size

7 3/4 Envelope

9 Envelope

10 Envelope

DL Envelope

C5 Envelope

B5 Envelope

Other Envelope

Specify the envelope size being manually loaded.

Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the

international factory default setting.

Manual Envelope Type

Envelope

Rough Envelope

Custom Type [x]

Specify the envelope type being manually loaded.

Note: Envelope is the factory default setting.

Note: Only installed trays and feeders are listed in this menu.

Understanding the printer menus 56

Configure MP menu

Use To

Configure MP

Cassette

Manual

First

Determine when the printer selects paper from the multipurpose feeder.

Notes:

•Cassette is the factory default setting. Cassette configures the

multipurpose feeder as the default paper source.

•Manual sets the multipurpose feeder only for manual‑feed print jobs.

•First sets the multipurpose feeder as the primary paper source regardless

of settings.

Substitute Size menu

Use To

Substitute Size

Off

Statement/A5

Letter/A4

All Listed

Substitute a specified paper size if the requested paper size is not available.

Notes:

•All Listed is the factory default setting. All available substitutions are

allowed.

•Off indicates that no size substitutions are allowed.

•Setting a size substitution lets the print job continue without Change

Paper appearing.

Paper Texture menu

Use To

Plain Texture

Smooth

Normal

Rough

Specify the relative texture of the plain paper loaded.

Note: Normal is the factory default setting.

Card Stock Texture

Smooth

Normal

Rough

Specify the relative texture of the card stock loaded.

Notes:

•Normal is the factory default setting.

•The options appear only if card stock is supported.

Transparency Texture

Smooth

Normal

Rough

Specify the relative texture of the transparencies loaded.

Note: Normal is the factory default setting.

Recycled Texture

Smooth

Normal

Rough

Specify the relative texture of the recycled paper loaded.

Note: Normal is the factory default setting.

Understanding the printer menus 57

Use To

Labels Texture

Smooth

Normal

Rough

Specify the relative texture of the labels loaded.

Note: Normal is the factory default setting.

Bond Texture

Smooth

Normal

Rough

Specify the relative texture of the bond paper loaded.

Note: Rough is the factory default setting.

Envelope Texture

Smooth

Normal

Rough

Specify the relative texture of the envelopes loaded.

Note: Normal is the factory default setting.

Rough Envelope Texture

Rough

Specify the relative texture of the rough envelopes loaded.

Letterhead Texture

Smooth

Normal

Rough

Specify the relative texture of the letterhead loaded.

Note: Normal is the factory default setting.

Preprinted Texture

Smooth

Normal

Rough

Specify the relative texture of the preprinted paper loaded.

Note: Normal is the factory default setting.

Colored Texture

Smooth

Normal

Rough

Specify the relative texture of the colored paper loaded.

Note: Normal is the factory default setting.

Light Texture

Smooth

Normal

Rough

Specify the relative texture of the paper loaded.

Note: Normal is the factory default setting.

Heavy Texture

Smooth

Normal

Rough

Specify the relative texture of the paper loaded.

Note: Normal is the factory default setting.

Rough/Cotton Texture

Rough

Specify the relative texture of the cotton paper loaded.

Custom [x] Texture

Smooth

Normal

Rough

Specify the relative texture of the custom paper loaded.

Notes:

•Normal is the factory default setting.

•The options appear only if the custom type is supported.

Understanding the printer menus 58

Paper Weight menu

Use To

Plain Weight

Light

Normal

Heavy

Specify the relative weight of the plain paper loaded.

Note: Normal is the factory default setting.

Card Stock Weight

Light

Normal

Heavy

Specify the relative weight of the card stock loaded.

Note: Normal is the factory default setting.

Transparency Weight

Light

Normal

Heavy

Specify the relative weight of the transparencies loaded.

Note: Normal is the factory default setting.

Recycled Weight

Light

Normal

Heavy

Specify the relative weight of the recycled paper loaded.

Note: Normal is the factory default setting.

Labels Weight

Light

Normal

Heavy

Specify the relative weight of the labels loaded.

Note: Normal is the factory default setting.

Bond Weight

Light

Normal

Heavy

Specify the relative weight of the bond paper loaded.

Note: Normal is the factory default setting.

Envelope Weight

Light

Normal

Heavy

Specify the relative weight of the envelope loaded.

Note: Normal is the factory default setting.

Rough Envelope Weight

Light

Normal

Heavy

Specify the relative weight of the rough envelope loaded.

Note: Normal is the factory default setting.

Letterhead Weight

Light

Normal

Heavy

Specify the relative weight of the letterhead loaded.

Note: Normal is the factory default setting.

Preprinted Weight

Light

Normal

Heavy

Specify the relative weight of the preprinted paper loaded.

Note: Normal is the factory default setting.

Understanding the printer menus 59

Use To

Colored Weight

Light

Normal

Heavy

Specify the relative weight of the colored paper loaded.

Note: Normal is the factory default setting.

Light Weight

Light

Specify that the weight of the paper loaded is light.

Heavy Weight

Heavy

Specify that the weight of the paper loaded is heavy.

Cotton/Rough Weight

Light

Normal

Heavy

Specify the relative weight of the cotton or rough paper loaded.

Note: Heavy is the factory default setting.

Custom [x] Weight

Light

Normal

Heavy

Specify the relative weight of the custom paper loaded.

Notes:

•Normal is the factory default setting.

•The options appear only when the custom type is supported.

Paper Loading menu

Use To

Recycled Loading

Duplex

Off

Determine and set two‑sided printing for all print jobs that specify

Recycled as the paper type.

Bond Loading

Duplex

Off

Determine and set two‑sided printing for all print jobs that specify

Bond as the paper type.

Letterhead Loading

Duplex

Off

Determine and set two‑sided printing for all print jobs that specify

Letterhead as the paper type.

Preprinted Loading

Duplex

Off

Determine and set two‑sided printing for all print jobs that specify

Preprinted as the paper type.

Colored Loading

Duplex

Off

Determine and set two‑sided printing for all print jobs that specify

Colored as the paper type.

Notes:

•Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing

Preferences or Print dialog.

•If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs.

•Off is the factory default setting for all the menus.

Understanding the printer menus 60

Use To

Light Loading

Duplex

Off

Determine and set two‑sided printing for all print jobs that specify

Light as the paper type.

Heavy Loading

Duplex

Off

Determine and set two‑sided printing for all print jobs that specify

Heavy as the paper type.

Custom [x] Loading

Duplex

Off

Determine and set two‑sided printing for all print jobs that specify

Custom [x] as the paper type.

Note: Custom [x] Loading is available only if the custom type is

supported.

Notes:

•Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing

Preferences or Print dialog.

•If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs.

•Off is the factory default setting for all the menus.

Custom Types menu

Use To

Custom Type [x]

Paper

Card Stock

Transparency

Rough/Cotton

Labels

Envelope

Associate a paper or specialty media type with a Custom Type [x] name or a

user‑defined custom name created in the Embedded Web Server or in the Local

Printer Settings Utility.

Notes:

•Paper is the factory default setting for Custom Type [x].

•The specialty media type must be supported in the selected tray or

feeder in order to print from that source.

Recycled

Paper

Card Stock

Transparency

Rough/Cotton

Labels

Envelope

Cotton

Specify a paper type when the Recycled setting is selected in other menus.

Notes:

•Paper is the factory default setting.

•The Recycled paper type must be supported in the selected tray or

feeder in order to print from that source.

Understanding the printer menus 61

Universal Setup menu

Use To

Units of Measure

Inches

Millimeters

Identify the units of measure.

Notes:

•Inches is the US factory default setting.

•Millimeters is the international factory default setting.

Portrait Width

3–8.5 inches

76–216 mm

Set the portrait width.

Notes:

•If the width exceeds the maximum, then the printer uses the

maximum width allowed.

•8.5 inches is the US factory default setting. You can increase the

width in 0.01‑inch increments.

•216 mm is the international factory default setting. You can increase

the width in 1‑mm increments.

Portrait Height

3–14.17 inches

76–360 mm

Set the portrait height.

Notes:

•If the height exceeds the maximum, then the printer uses the

maximum height allowed.

•14 inches is the US factory default setting. You can increase the

height in 0.01‑inch increments.

•356 mm is the international factory default setting. You can increase

the height in 1‑mm increments.

Feed Direction

Short Edge

Long Edge

Specify the feed direction if the paper can be loaded in either direction.

Notes:

•Short Edge is the factory default setting.

•Long Edge appears only when the longest edge is shorter than the

maximum width supported in the tray.

Reports menu

Use To

Menu Settings Page Print a report containing information about the paper loaded in trays, installed

memory, total page count, alarms, timeouts, printer control panel language,

TCP/IP address, status of supplies, status of the network connection, and other

information.

Device Statistics Print a report containing printer statistics, such as supply information and details

about printed pages.

Understanding the printer menus 62

Use To

Network Setup Page Print a report containing information about the network printer settings, such as

the TCP/IP address information.

Note: This menu item appears only in network printers or in printers connected

to print servers.

Profiles List Print a list of profiles stored in the printer.

Note: This menu item appears only when LDSS is enabled.

Print Fonts

PCL Fonts

PostScript Fonts

Print a report of all the fonts available for the printer language currently set in

the printer.

Note: A separate list is available for PCL and PostScript emulations.

Print Directory Print a list of all the resources stored in an optional flash memory card.

Notes:

•Job Buffer Size must be set to 100%.

•Make sure the optional flash memory is installed correctly and working

properly.

•This menu item appears only when an optional flash memory card is

installed.

Asset Report Print a report containing printer asset information, such as serial number and

model name.

Network/Ports menu

The menus in this section only appear in network printers or printers connected to print servers.

Active NIC menu

Use To

Active NIC

Auto

[list of available network cards]

Notes:

•Auto is the factory default setting.

•This menu item appears only when an optional network card is installed.

Standard Network or Network [x] menu

Note: Only active ports appear in this menu. All inactive ports are omitted.

Use To

PCL SmartSwitch

Off

Set the printer to automatically switch to PCL emulation when a print job requires

it, regardless of the default printer language.

Notes:

•On is the factory default setting.

•If PCL SmartSwitch is disabled, then the printer does not examine incoming

data and it uses the default printer language specified in the Setup menu.

Understanding the printer menus 63

Use To

PS SmartSwitch

Off

Set the printer to automatically switch to PS emulation when a print job requires it,

regardless of the default printer language.

Notes:

•On is the factory default setting.

•If PS SmartSwitch is disabled, then the printer does not examine incoming

data and it uses the default printer language specified in the Setup menu.

NPA Mode

Off

Auto

Set the printer to perform the special processing required for bidirectional

communication following the conventions defined by the NPA protocol.

Notes:

•Auto is the factory default setting.

•Changing this setting from the printer control panel and then exiting the

menus causes the printer to restart. The menu selection is then updated.

Network Buffer

Disabled

Auto

3KB to [maximum size allowed]

Set the size of the network input buffer.

Notes:

•Auto is the factory default setting.

•The value can be changed in 1‑KB increments.

•The maximum size allowed depends on the amount of memory in the printer,

the size of the other link buffers, and whether Resource Save is set to On or

Off.

•To increase the maximum size range for the Network Buffer, disable or

reduce the size of the parallel, serial, and USB buffers.

•Changing this setting from the printer control panel and then exiting the

menus causes the printer to restart. The menu selection is then updated.

Mac Binary PS

Off

Auto

Set the printer to process Macintosh binary PostScript print jobs.

Notes:

•Auto is the factory default setting.

•Off filters print jobs using the standard protocol.

•On processes raw binary PostScript print jobs.

Reports menu

To access the menu, navigate to either of the following:

•Network/Ports > Standard Network > Standard Network Setup > Reports

•Network/Ports > Network [x] > Network [x] Setup > Reports

Use To

Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address.

Understanding the printer menus 64

Network Card menu

To access the menu, navigate to either of the following:

•Network/Ports > Standard Network > Standard Network Setup > Network Card

•Network/Ports > Network [x] > Network [x] Setup > Network Card

Use To

View Card Status

Connected

Disconnected

View the connection status of the network card.

View Card Speed View the speed of an active network card.

Network Address

UAA

LAA

View the network addresses.

Job Timeout

0–255 seconds

Set the amount of time it takes for a network print job to be canceled.

Notes:

•90 seconds is the factory default setting.

•A setting value of 0 disables the timeout.

•If a value of 1–9 is selected, then the setting is saved as 10.

TCP/IP menu

To access the menu, navigate to any of the following:

•Network/Ports > Standard Network > Standard Network Setup > TCP/IP

•Network/Ports > Network [x] > Network [x] Setup > TCP/IP

Note: This menu is available only in network printers or printers connected to print servers.

Use To

Set Hostname Set the host name.

Notes:

•This setting can be changed only from the Embedded Web Server.

•The host name can be up to 15 characters and can be a US‑ASCII or

alphanumeric character, or hyphen.

IP Address View or change the current TCP/IP address.

Note: Manually setting the IP address sets the “Enable DHCP” and “Enable Auto IP”

settings to Off. It also sets “Enable BOOTP” and “Enable RARP” to Off on systems

that support BOOTP and RARP.

Netmask View or change the current TCP/IP netmask.

Gateway View or change the current TCP/IP gateway.

Enable DHCP

Off

Specify the DHCP address and parameter assignment.

Note: On is the factory default setting.

Understanding the printer menus 65

Use To

Enable AutoIP

Yes

Specify the Zero Configuration Networking setting.

Note: Yes is the factory default setting.

Enable FTP/TFTP

Yes

Enable the built-in FTP server, which lets you send files to the printer using File Transfer

Protocol.

Note: Yes is the factory default setting.

Enable HTTP Server

Yes

Enable the built-in Web server (Embedded Web Server). When enabled, the printer

can be monitored and managed remotely using a Web browser.

Note: Yes is the factory default setting.

WINS Server Address View or change the current WINS server address.

Enable DDNS

Yes

View or change the current DDNS setting.

Note: Yes is the factory default setting.

Enable mDNS

Yes

View or change the current mDNS setting.

Note: Yes is the factory default setting.

DNS Server Address View or change the current DNS server address.

Backup DNS Server Address View or change the backup DNS server addresses.

Backup DNS Server Address 2

Backup DNS Server Address 3

Enable HTTPS

Yes

View or change the current HTTPS setting.

Note: Yes is the factory default setting.

IPv6 menu

To access the menu, navigate to any of the following:

•Network/Ports > Standard Network > Standard Network Setup > IPv6

•Network/Ports > Network [x] > Network [x] Setup > IPv6

Note: This menu is available only in network printers or printers connected to print servers.

Use To

Enable IPv6

Off

Enable Internet Protocol Version Six (IPv6) in the printer.

IPv6 uses bigger numbers to create IP addresses.

Note: On is the factory default setting.

Auto Configuration

Off

Specify whether or not the network adapter accepts the automatic IPv6

address configuration entries provided by a router.

Note: On is the factory default setting.

* These settings can be changed only from the Embedded Web Server.

Understanding the printer menus 66

Use To

Set Hostname*Set the host name.

Note: The host name is limited to 15 characters, and accepts US‑ASCII,

alphanumeric characters and hyphen only.

View Address*View the current IPv6 addresses.

View Router Address*View the current router address.

Enable DHCPv6

Off

Enable DHCPv6 in the printer.

Note: On is the factory default setting.

* These settings can be changed only from the Embedded Web Server.

Wireless menu

Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless

network adapter.

To access the menu, navigate to any of the following:

•Network/Ports > Network [x] > Network [x] Setup > Wireless

Use To

Network Mode

Infrastructure

Ad hoc

Specify the network mode.

Notes:

•Ad hoc is the factory default setting. This configures wireless

connection directly between the printer and a computer.

•Infrastructure lets the printer access a network using an access

point.

Compatibility

802.11b/g

802.11b/g/n

Specify the wireless standard for the wireless network.

Note: The 802.11b/g/n is the factory default setting.

Choose Network Select an available network for the printer to use.

View Signal Quality View the quality of the wireless connection.

View Security Mode View the encryption method for the wireless network.

AppleTalk menu

Note: This menu is available only in printer models connected to a wired network or when an optional network card

is installed.

To access the menu, navigate to any of the following:

•Network/Ports > Standard Network > Standard Network Setup > AppleTalk

•Network/Ports > Network Setup [x] > AppleTalk

Understanding the printer menus 67

Use To

Activate

Yes

Enable or disable AppleTalk support.

Note: Yes is the factory default setting.

View Name Show the assigned AppleTalk name.

Note: The name can be changed only from the Embedded Web Server.

View Address Show the assigned AppleTalk address.

Note: The address can be changed only from the Embedded Web Server.

Set Zone

[list of zones available on the network]

Provide a list of AppleTalk zones available on the network.

Note: The factory default setting is the default zone for the network. If no

default zone exists, then the zone marked with an asterisk (*) is the default

setting.

Standard USB menu

Use To

PCL SmartSwitch

Off

Set the printer to automatically switch to PCL emulation when a print job received

through a USB port requires it, regardless of the default printer language.

Notes:

•On is the factory default setting.

•When set to Off, the printer does not examine incoming data. The printer uses

PostScript emulation if the PS SmartSwitch is set to On. It uses the default

printer language specified in the Setup menu if the PS SmartSwitch is set to

Off.

PS SmartSwitch

Off

Set the printer to automatically switch to PS emulation when a print job received

through a USB port requires it, regardless of the default printer language.

Notes:

•On is the factory default setting.

•When set to Off, the printer does not examine incoming data. The printer uses

PCL emulation if the PCL SmartSwitch is set to On. It uses the default printer

language specified in the Setup menu if the PCL SmartSwitch is set to Off.

NPA Mode

Off

Auto

Set the printer to perform the special processing required for bidirectional

communication following the conventions defined by the NPA protocol.

Notes:

•Auto is the factory default setting. Auto sets the printer to examine data,

determine the format, and then process it appropriately.

•The printer automatically restarts when changing the setting from the printer

control panel. The menu selection is then updated.

Understanding the printer menus 68

Use To

USB Buffer

Disabled

Auto

3K to [maximum size allowed]

Set the size of the USB input buffer.

Notes:

•Auto is the factory default setting.

•Disabled turns off job buffering.

•The USB buffer size value can be changed in 1-KB increments.

•The maximum size allowed depends on the amount of memory in the printer,

the size of the other link buffers, and whether Resource Save is set to On or

Off.

•To increase the maximum size range for USB Buffer, disable or reduce the size

of the parallel, serial, and network buffers.

•The printer automatically restarts when the setting is changed from the printer

control panel. The menu selection is then updated.

Mac Binary PS

Off

Auto

Set the printer to process Macintosh binary PostScript print jobs.

Notes:

•Auto is the factory default setting.

•On processes raw binary PostScript print jobs.

•Off filters print jobs using the standard protocol.

ENA Address

yyy.yyy.yyy.yyy

Set the network address information for an external print server.

Note: This menu is available only when the printer is attached to an external print

server through the USB port.

ENA Netmask

yyy.yyy.yyy.yyy

Set the netmask information for an external print server.

Note: This menu is available only when the printer is attached to an external print

server through the USB port.

ENA Gateway

yyy.yyy.yyy.yyy

Set the gateway information for an external print server.

Note: This menu is available only when the printer is attached to an external print

server through the USB port.

SMTP Setup menu

Use To

Primary SMTP Gateway Specify SMTP server gateway and port information.

Note: 25 is the default SMTP gateway port.

Primary SMTP Gateway Port

Secondary SMTP Gateway

Secondary SMTP Gateway Port

SMTP Timeout

5–30

Specify the amount of time in seconds before the server stops trying to

send an e‑mail.

Note: 30 seconds is the factory default setting.

Reply Address Specify a reply address of up to 128 characters in the e-mail sent by the

printer.

Understanding the printer menus 69

Use To

Use SSL

Disabled

Negotiate

Required

Set the printer to use SSL for increased security when connecting to the

SMTP server.

Notes:

•Disabled is the factory default setting.

•When the Negotiate setting is used, the SMTP server determines if

SSL will be used.

SMTP Server Authentication

No authentication required

CRAM‑MD5

Digest‑MD5

NTLM

Kerberos 5

Specify the type of user authentication required for printing privileges.

Note: “No authentication required” is the factory default setting.

Device‑Initiated E‑mail

None

Use Device SMTP Credentials

Specify what credentials will be used when communicating to the SMTP

server. Some SMTP servers require credentials to send an e-mail.

Notes:

•None is the factory default setting for Device‑Initiated E‑mail.

•Device Userid and Device Password are used to log in to the SMTP

server when Use Device SMTP Credentials is selected.

Device Userid

Device Password

Security menu

Security Audit Log menu

Use To

Export Log Let an authorized user export the audit log.

Notes:

•To export the audit log from the printer control panel, connect a flash drive to

the printer.

•You can also download the audit log from the Embedded Web Server, and

then save it on your computer.

Delete Log

Delete now

Do not delete

Specify whether or not audit logs are deleted.

Note: Delete now is the factory default setting.

Understanding the printer menus 70

Use To

Configure Log

Enable Audit

Yes

Enable Remote Syslog

Yes

Remote Syslog Facility

0–23

Severity of events to log

0–7

Specify how and whether or not audit logs are created.

Notes:

•Enable Audit determines if events are recorded in the secure audit log and

remote syslog. No is the factory default setting.

•Enable Remote Syslog determines if logs are sent to a remote server. No is the

factory default setting.

•Remote Syslog Facility determines the value used to send logs to the remote

syslog server. 4 is the factory default setting.

•If the security audit log is activated, then the severity value of each event is

recorded. 4 is the factory default setting.

Set Date and Time menu

Use To

Current Date and Time View the current date and time settings for the printer.

Note: The date and time are set in YYYY‑MM‑DD HH:MM format.

Manually Set Date and Time

[input date/time]

Enter the date and time.

Note: Setting the date and time using this menu automatically sets Enable NTP to

Off.

Time Zone

[list of time zones]

Select the time zone.

Note: GMT is the factory default setting.

Automatically observe DST

Off

Set the printer to use the applicable daylight saving time (DST) start and end times

associated with the printer Time Zone setting.

Note: On is the factory default setting.

Enable NTP

Off

Enable Network Time Protocol, which synchronizes the clocks of devices on a

network.

Notes:

•On is the factory default setting.

•Enable NTP is automatically set to Off if you manually set the date and time.

Understanding the printer menus 71

Settings menu

General Settings menu

Use To

Display Language

English

Francais

Deutsch

Italiano

Espanol

Dansk

Norsk

Nederlands

Svenska

Portuguese

Suomi

Russian

Polski

Greek

Magyar

Turkce

Cesky

Simplified Chinese

Traditional Chinese

Korean

Japanese

Set the language of the text appearing on the printer display.

Note: Not all languages are available for all printers, and you may

need to install special hardware for those languages to appear.

Show Supply Estimates

Show estimates

Do not show estimates

View the estimates of the supplies on the printer control panel,

Embedded Web Server, menu settings, and the device statistics

reports.

Eco-Mode

Off

Energy

Energy/Paper

Paper

Minimize the use of energy, paper, or specialty media.

Notes:

•Off is the factory default setting. Off resets the printer to its

factory default settings.

•Energy minimizes the power used by the printer.

•Energy/Paper minimizes the use of power and of paper and

specialty media.

•Paper minimizes the amount of paper and specialty media

needed for a print job.

Understanding the printer menus 72

Use To

Run Initial setup

Yes

Run the setup wizard.

Notes:

•Yes is the factory default setting.

•After completing the setup wizard by selecting Done at the

country or region selection screen, the default becomes No.

Paper Sizes

Metric

Specify the unit of measurement for paper sizes.

Notes:

•US is the factory default setting.

•The initial setting is determined by your country or region

selection in the initial setup wizard.

Timeouts

Sleep Mode

Disabled

1–120 min

Set the amount of time the printer waits after a job is printed before

it goes into a reduced power state.

Notes:

•“30 min” is the factory default setting.

•“Disabled” appears only when Energy Conserve is set to Off.

•Lower settings conserve more energy, but may require

longer warm‑up times.

•Select a high setting if the printer is in constant use. Under

most circumstances, this keeps the printer ready to print

with minimum warm‑up time.

Timeouts

Hibernate Timeout

Disabled

1 hour

2 hours

3 hours

6 hours

1 day

2 days

3 days

1 week

2 weeks

1 month

Set the amount of time the printer waits before it enters Hibernate

mode.

Notes:

•“Disabled” is the factory default setting in all countries

except European Union countries and Switzerland.

•“3 days” is the factory default setting for all European Union

countries and Switzerland.

Timeouts

Hibernate Timeout on Connection

Hibernate

Do Not Hibernate

Set the printer to Hibernate mode even if there is an active Ethernet

connection.

Note: “Do Not Hibernate” is the factory default setting.

Timeouts

Screen Timeout

15–300 sec

Set the amount of time in seconds the printer waits before the it

returns to a ready state.

Note: “30 sec” is the factory default setting.

Understanding the printer menus 73

Use To

Timeouts

Prolong Screen Timeout

Off

Display a message that lets you reset the screen timeout timer

instead of returning to the printer display.

Note: Off is the factory default setting.

Timeouts

Print Timeout

Disabled

1–255 sec

Set the amount of time in seconds the printer waits to receive an

end‑of‑job message before canceling the remainder of the print

job.

Notes:

•“90 sec” is the factory default setting.

•When the timer expires, any partially printed page still in the

printer is printed, and then the printer checks to see if any

new print jobs are waiting.

•Print Timeout is available only when using PCL emulation.

This setting has no effect on PostScript emulation print jobs.

Timeouts

Wait Timeout

Disabled

15–65535 sec

Set the amount of time in seconds the printer waits for additional

data before canceling a print job.

Note: “40 sec” is the factory default setting.

Print Recovery

Auto Continue

Disabled

5–255 sec

Let the printer automatically continue printing from certain offline

situations when these are not resolved within the specified time

period.

Note: Disabled is the factory default setting.

Print Recovery

Jam Recovery

Off

Auto

Specify whether the printer reprints jammed pages.

Notes:

•Auto is the factory default setting. The printer reprints

jammed pages unless the memory required to hold the

pages is needed for other printer tasks.

•On sets the printer to always reprint jammed pages.

•Off sets the printer to never reprint jammed pages.

Print Recovery

Jam Assist

Off

Notes:

•On is the factory default setting. On sets the printer to

automatically dump blank pages or partially printed pages to

the standard bin after a jammed page has been cleared.

•Off requires the user to remove all pages from all possible

jam locations.

Print Recovery

Page Protect

Off

Successfully print a page that may not have printed otherwise.

Notes:

•Off is the factory default setting. Off prints a partial page

when there is not enough memory to print the whole page.

•On sets the printer to process the whole page so that the

entire page prints.

Understanding the printer menus 74

Use To

Press Sleep Button

Do nothing

Sleep

Hibernate

Determine how the printer, while in idle state, reacts to a short

press of the Sleep button.

Note: Sleep is the factory default setting.

Press and Hold Sleep Button

Do nothing

Sleep

Hibernate

Determine how the printer, while in idle state, reacts to a long press

of the Sleep button.

Note: Sleep is the factory default setting.

Factory Defaults

Do Not Restore

Restore Now

Use the printer factory default settings.

Notes:

•Do Not Restore is the factory default setting. Do Not Restore

retains the user‑defined settings.

•Restore Now sets all printer settings to the factory default

settings except Network/Ports menu settings. All downloads

stored in the RAM are deleted. Downloads stored in the flash

memory are not affected.

Custom Home Message

Off

IP Address

Hostname

Contact Name

Location

Zero Configuration Name

Custom Text 1

Select a custom home message that appears as an alternating

display of the printer status.

Note: Off is the factory default setting.

Print Settings

Setup menu

Use To

Printer Language

PCL Emulation

PS Emulation

Set the default printer language.

Notes:

•PCL Emulation is the factory default setting.

•PostScript emulation uses a PostScript interpreter for

processing print jobs.

•PCL Emulation uses a PCL interpreter for processing print

jobs.

•Setting a printer language default does not prevent a

software program from sending print jobs that use another

printer language.

Understanding the printer menus 75

Use To

Print Area

Normal

Whole Page

Set the logical and physical printable area.

Notes:

•Normal is the factory default setting. When attempting to

print data on the non‑printable area defined by the Normal

setting, the printer clips the image at the boundary.

•Whole Page allows the image to be moved into the

non‑printable area defined by the Normal setting. This

setting affects only pages printed using a PCL 5 interpreter

and has no effect on pages printed using the PCL XL or

PostScript interpreter.

Download Target

RAM

Flash

Set the storage location for downloads.

Notes:

•RAM is the factory default setting. Storing downloads in the

RAM is temporary.

•Storing downloads in a flash memory places them in

permanent storage. Downloads remain in the flash memory

even when the printer is turned off.

•This menu item appears only when an optional flash memory

is installed.

Resource Save

Off

Specify how the printer handles temporary downloads, such as

fonts and macros stored in the RAM, when the printer receives a

print job that requires more than the available memory.

Notes:

•Off is the factory default setting. Off sets the printer to retain

downloads only until memory is needed. Downloads are

deleted in order to process print jobs.

•On sets the printer to retain downloads during language

changes and printer resets. If the printer runs out of

memory, then Memory Full [38] appears on the

printer display, but downloads are not deleted.

Understanding the printer menus 76

Finishing menu

Use To

Sides (Duplex)

1 sided

2 sided

Specify whether two‑sided (duplex) printing is set as the default for all print jobs.

Notes:

•“1 sided” is the factory default setting.

•You can set two‑sided printing from the software program.

For Windows users:

1Click File > Print.

2Click Properties, Preferences, Options, or Setup.

For Macintosh users:

1Choose File > Print.

2Adjust the settings from the print dialog and pop‑up menus.

Duplex Binding

Long Edge

Short Edge

Define the way two‑sided pages are bound and printed.

Notes:

•Long Edge is the factory default setting. Long Edge binds pages along their long

edge (left edge for portrait and top edge for landscape).

•Short Edge binds pages along their short edge (top edge for portrait and left

edge for landscape).

Copies

1–999

Specify the default number of copies for each print job.

Note: 1 is the factory default setting.

Blank Pages

Do Not Print

Specify whether to insert blank pages in a print job.

Note: Do Not Print is the factory default setting.

Collate

(1,1,1) (2,2,2)

(1,2,3) (1,2,3)

Stack the pages of a print job in sequence when printing multiple copies.

Note: “(1,2,3) (1,2,3)” is the factory default setting.

Separator Sheets

Off

Between Copies

Between Jobs

Between Pages

Specify whether to insert blank separator sheets.

Notes:

•Off is the factory default setting.

•Between Copies inserts a blank sheet between each copy of a print job if

Collate is set to (1,1,1) (2,2,2). If Collate is set to (1,2,3) (1,2,3), then a blank

page is inserted between each set of printed pages, such as after all page 2's

and after all page 3's.

•Between Jobs inserts a blank sheet between print jobs.

•Between Pages inserts a blank sheet between each page of a print job. This

setting is useful when printing transparencies or when inserting blank pages in

a document.

Separator Source

Tray [x]

Multi‑Purpose Feeder

Specify the paper source for separator sheets.

Note: Tray 1 (standard tray) is the factory default setting.

Understanding the printer menus 77

Use To

Paper Saver

Off

2‑Up

3‑Up

4‑Up

6‑Up

9‑Up

12‑Up

16‑Up

Print multiple‑page images on one side of a paper.

Notes:

•Off is the factory default setting.

•The number selected is the number of page images that will print per side.

Paper Saver Ordering

Horizontal

Reverse Horizontal

Reverse Vertical

Vertical

Specify the positioning of multiple‑page images when using Paper Saver.

Notes:

•Horizontal is the factory default setting.

•Positioning depends on the number of page images and whether they are in

portrait or landscape orientation.

Paper Saver Orientation

Auto

Landscape

Portrait

Specify the orientation of a multiple‑page document.

Note: Auto is the factory default setting. The printer chooses between portrait and

landscape.

Paper Saver Border

None

Solid

Print a border when using Paper Saver.

Note: None is the factory default setting.

Quality menu

Use To

Print Resolution

300 dpi

600 dpi

1200 dpi

1200 Image Q

2400 Image Q

Specify the printed output resolution in dots per inch.

Note: 600 dpi is the factory default setting.

Pixel Boost

Off

Fonts

Horizontally

Vertically

Both directions

Isolated

Enable more pixels to print in clusters for clarity, in order to enhance images horizontally

or vertically, or to enhance fonts.

Note: Off is the factory default setting.

Toner Darkness

1–10

Lighten or darken the printed output.

Notes:

•8 is the factory default setting.

•Selecting a smaller number can help conserve toner.

Understanding the printer menus 78

Use To

Enhance Fine Lines

Off

Enable a print mode preferable for files such as architectural drawings, maps, electrical

circuit diagrams, and flow charts.

Notes:

•Off is the factory default setting.

•You can set this option from the printer software. For Windows users, click File >

Print, and then click Properties, Preferences, Options, or Setup. For Macintosh

users, choose File > Print, and then adjust the settings from the Print dialog and

pop‑up menus.

•To set this option using the Embedded Web Server, type the network printer IP

address in the Web browser address field.

Gray Correction

Auto

Off

Automatically adjust the contrast enhancement applied to images.

Note: Auto is the factory default setting.

Brightness

‑6 to 6

Adjust the printed output either by lightening or darkening it. You can conserve toner

by lightening the output.

Note: 0 is the factory default setting.

Contrast

0–5

Adjust the contrast of printed objects.

Note: 0 is the factory default setting.

Utilities menu

Use To

Format Flash

Yes

Format the flash memory.

Warning—Potential Damage: Do not turn off the printer while the flash memory is

being formatted.

Notes:

•Flash memory refers to the memory added by installing a flash memory card in

the printer.

•Yes deletes all data stored in the flash memory.

•No cancels the format request.

•The flash memory option card must not be read/write‑ or write‑protected.

•This menu item appears only when a non‑defective flash memory card is

installed.

Hex Trace Assist in isolating the source of a print job problem.

Notes:

•When activated, all data sent to the printer is printed in hexadecimal and

character representation, and control codes are not executed.

•To exit or deactivate Hex Trace, turn off or reset the printer.

Coverage Estimator

Off

Provide an estimate of the percentage coverage of toner on a page. The estimate is

printed on a separate page at the end of each print job.

Note: Off is the factory default setting.

Understanding the printer menus 79

XPS menu

Use To

Print Error Pages

Off

Print a page containing information on errors, including XML markup errors.

Note: Off is the factory default setting.

PostScript menu

Use To

Print PS Error

Off

Print a page containing the PostScript error.

Note: Off is the factory default setting.

Lock PS Startup Mode

Off

Disable the SysStart file.

Note: Off is the factory default setting.

Font Priority

Resident

Flash

Establish the font search order.

Notes:

•Resident is the factory default setting.

•This menu item is available only when a formatted flash memory card is

installed and operating properly.

•Make sure the flash memory card is not read/write‑, write‑, or

password‑protected.

•Job Buffer Size must not be set to 100%.

PCL Emul menu

Use To

Font Source

Resident

Download

Flash

All

Specify the set of fonts used by the Font Name menu.

Notes:

•“Resident” is the factory default setting. “Resident” shows the factory

default set of fonts downloaded in the RAM.

•“Download” shows all the fonts downloaded in the RAM.

•“Flash” shows all fonts resident in that option. The optional flash memory

card must be properly formatted and cannot be read/write‑, write‑, or

password‑protected.

•“All” shows all fonts available to any option.

Font Name

Courier 10

Identify a specific font and the option where it is stored.

Note: Courier 10 is the factory default setting. Courier 10 shows the font

name, font ID, and the storage location in the printer. The font source

abbreviation is R for Resident, F for Flash, and D for Download.

Understanding the printer menus 80

Use To

Symbol Set

10U PC‑8

12U PC‑850

Specify the symbol set for each font name.

Notes:

•10U PC‑8 is the US factory default setting. 12U PC‑850 is the international

factory default setting.

•A symbol set is a set of alphabetic and numeric characters, punctuation,

and special symbols. Symbol sets support the different languages or

specific program, such as math symbols for scientific text. Only the

supported symbol sets are shown.

PCL Emulation Settings

Point Size

1.00–1008.00

Change the point size for scalable typographic fonts.

Notes:

•12 is the factory default setting.

•Point size refers to the height of the characters in the font. One point

equals approximately 0.014 inch.

•Point sizes can be increased or decreased in 0.25‑point increments.

PCL Emulation Settings

Pitch

0.08–100

Specify the font pitch for scalable monospaced fonts.

Notes:

•10 is the factory default setting.

•Pitch refers to the number of fixed‑space characters per inch (cpi).

•Pitch can be increased or decreased in 0.01‑cpi increments.

•For nonscalable monospaced fonts, the pitch appears on the display but it

cannot be changed.

PCL Emulation Settings

Orientation

Portrait

Landscape

Specify the orientation of text and graphics on the page.

Notes:

•Portrait is the factory default setting. Portrait prints text and graphics

parallel to the short edge of the page.

•Landscape prints text and graphics parallel to the long edge of the page.

PCL Emulation Settings

Lines per Page

1–255

Specify the number of lines that print on each page.

Notes:

•60 is the US factory default setting. 64 is the international default setting.

•The printer sets the amount of space between each line based on the

Lines per Page, Paper Size, and Orientation settings. Select the Paper Size

and Orientation you want before setting Lines per Page.

PCL Emulation Settings

A4 Width

198 mm

203 mm

Set the printer to print on A4‑size paper.

Notes:

•198 mm is the factory default setting.

•The 203‑mm setting sets the width of the page to allow printing of eighty

10‑pitch characters.

Understanding the printer menus 81

Use To

PCL Emulation Settings

Auto CR after LF

Off

Specify whether the printer automatically performs a carriage return (CR) after

a line feed (LF) control command.

Note: Off is the factory default setting.

PCL Emulation Settings

Auto LF after CR

Off

Specify whether the printer automatically performs a line feed (LF) after a

carriage return (CR) control command.

Note: Off is the factory default setting.

Tray Renumber

Assign MP Feeder

Off

None

0–199

Assign Tray [x]

Off

None

0–199

Assign Manual Paper

Off

None

0–199

Assign Manual Env

Off

None

0–199

Configure the printer to work with printer software or programs that use

different source assignments for trays and feeders.

Notes:

•Off is the factory default setting.

•None cannot be selected. It is only displayed when it is selected by the

PCL 5 interpreter. It also ignores the Select Paper Feed command.

•0–199 allows a custom setting to be assigned.

Tray Renumber

View Factory Defaults

MPF Default = 8

T1 Default = 1

T1 Default = 4

T1 Default = 5

T1 Default = 20

T1 Default = 21

Env Default = 6

MPaper Default = 2

MEnv Default = 3

Display the factory default setting assigned to each tray or feeder.

Tray Renumber

Restore Defaults

Yes

Restore all tray and feeder assignments to their factory default settings.

Understanding the printer menus 82

Saving money and the environment

Saving paper and toner

Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly

reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both

sides of the paper and printing multiple pages on one side of a single sheet of paper.

For information on how you can quickly save paper and energy using one printer setting, see “Using Eco‑Mode” on

page 83.

Conserving supplies

There are a number of ways you can reduce the amount of paper and toner you use when printing. You can:

Use both sides of the paper

If your printer model supports duplex printing, you can control whether print appears on one or two sides of the paper

by selecting 2‑sided printing from the Print dialog.

Place multiple pages on one sheet of paper

You can print up to 16 consecutive pages of a multiple‑page document onto one side of a single sheet of paper by

selecting a setting from the Multipage printing (N‑Up) section of the Print dialog.

Check your first draft for accuracy

Before printing or making multiple copies of a document:

•Use the preview feature, which you can select from the Print dialog, to see how the document will look before you

print it.

•Print one copy of the document to check its content and format for accuracy.

Avoid paper jams

Carefully select and load paper to avoid paper jams. For more information, see “Avoiding jams” on page 102.

Saving energy

Using Eco‑Mode

Use Eco‑Mode to quickly select one or more ways to reduce your printer's environmental impact.

1From the printer control panel, navigate to:

> Settings > > General Settings > > Eco‑Mode > > select the setting you want

Saving money and the environment 83

Use To

Off Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the

performance specifications for your printer.

Energy Reduce energy use, especially when the printer is idle.

•Printer engine motors do not start until a document is ready to print. You may notice a short delay

before the first page is printed.

•The printer enters Sleep mode after one minute of inactivity.

Energy/Paper Use all the settings associated with Energy and Paper modes.

Paper •Enable the automatic two‑sided (duplex) printing feature.

•Turn off print log features.

2Press .

Adjusting Sleep mode

To save energy, decrease the number of minutes before the printer enters Sleep mode.

Available settings range from 1 to 120 minutes. The factory default setting is 30 minutes.

Note: Sleep mode can be scheduled. For more information, see “Using Schedule Power Modes” on page 86.

Using the Embedded Web Server

1From the Embedded Web Server, click Settings > General Settings > Timeouts.

2In the Sleep Mode field, enter the number of minutes you want the printer to wait before it enters Sleep mode.

3Click Submit.

Using the printer control panel

1From the printer control panel, navigate to:

> Settings > > General Settings > > Timeouts > > Sleep Mode >

2In the Sleep Mode field, select the number of minutes you want the printer to wait before it enters Sleep mode.

3Press .

Using Hibernate mode

Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, all other systems and devices

are powered down safely.

Note: Hibernate mode can be scheduled. For more information, see “Using Schedule Power Modes” on page 86.

Using the Embedded Web Server

1Open a Web browser, and then type the printer IP address in the address field.

Saving money and the environment 84

Notes:

•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four

sets of numbers separated by periods, such as 123.123.123.123.

•If your are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Settings > General Settings > Sleep Button Settings.

3From the Press Sleep Button or Press and Hold Sleep Button drop‑down menu, select Hibernate.

4Click Submit.

Note: If the printer is in Hibernate mode, the Embedded Web Server is disabled.

Using the printer control panel

1From the printer control panel, navigate to:

> Settings > > General Settings >

2Press Press Sleep Button or Press and Hold Sleep Button, and then press .

3Press Hibernate > .

Notes:

•When Press Sleep Button is set to Hibernate, a short press of the Sleep button sets the printer to Hibernate

mode.

•When Press and Hold Sleep Button is set to Hibernate, a long press of the Sleep button sets the printer to

Hibernate mode.

Setting Hibernate Timeout

Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a

reduced power state.

Using the Embedded Web Server

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The

IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Settings > General Settings > Timeouts.

3From the Hibernate Timeout menu, select the number of hours, days, weeks, or months you want for the printer

to wait before it goes into a reduced power state.

4Click Submit.

Saving money and the environment 85

Using the printer settings on the computer

Depending on your operating system, access the Hibernate Timeout menu using the Local Printer Settings Utility

or Print Settings.

Using Schedule Power Modes

Schedule Power Modes lets the user schedule when the printer goes into a reduced power state or into the Ready

state.

Using the Embedded Web Server

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The

IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Settings > General Settings > Schedule Power Modes.

3From the Action menu, select the power mode.

4From the Time menu, select the time.

5From the Day(s) menu, select the day or days.

6Click Add.

Using the printer settings on the computer (Windows only)

•Access the Schedule Power Modes menu using the Local Printer Settings Utility.

Recycling

Recycling Dell products

To return Dell products for recycling:

1Visit our Web site at www.dell.com/recycle.

2Select your country or region.

3Follow the instructions on the computer screen.

Saving money and the environment 86

Securing the printer

Using the security lock feature

The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in

the location shown to secure the printer in place.

Statement of Volatility

Your printer contains various types of memory that can store device and network settings, and user data.

Type of memory Description

Volatile memory Your printer uses standard random access memory (RAM) to

temporarily buffer user data during simple print jobs.

Non-volatile memory Your printer may use two forms of non-volatile memory:

EEPROM and NAND (flash memory). Both types are used to

store operating system, device settings, and network

information.

Erase the content of any installed printer memory in the following circumstances:

•The printer is being decommissioned.

•The printer is being moved to a different department or location.

•The printer is being serviced by someone from outside your organization.

•The printer is being removed from your premises for service.

•The printer is being sold to another organization.

Securing the printer 87

Erasing volatile memory

The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered

data, simply turn off the printer.

Erasing non‑volatile memory

1Turn off the printer.

2From the printer control panel, hold down and the right arrow button while turning the printer on. Release

the buttons only when the Configuration menu appears.

3Press the arrow buttons until Wipe All Settings appears, and then press .

The printer will restart several times during this process.

Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer

memory.

4Press the arrow buttons until Exit Config Menu appears, and then press .

The printer will perform a power‑on reset, and then return to normal operating mode.

Finding printer security information

In high-security environments, you may need to take additional steps to make sure that confidential data stored in the

printer cannot be accessed by unauthorized persons. For more information, see the Embedded Web Server

Administrator’s Guide.

Securing the printer 88

Maintaining the printer

Periodically, certain tasks are required to maintain the optimum performance of your printer.

Warning—Potential Damage: Failure to replace parts and supplies when directed, may cause damage to your

printer or prevent the printer from performing optimally.

Cleaning the printer

Note: You may need to perform this task after every few months.

Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer

warranty.

1Make sure that the printer is turned off and unplugged from the electrical outlet.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,

unplug the power cord from the electrical outlet and disconnect all cables from the printer before

proceeding.

2Remove paper from the standard bin and multipurpose feeder.

3Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.

4Dampen a clean, lint-free cloth with water, and use it to wipe the outside of the printer.

Warning—Potential Damage: Do not use household cleaners or detergents to prevent damage to the exterior

of the printer.

5Make sure all areas of the printer are dry before sending a new print job.

Checking the status of parts and supplies

Using the Embedded Web Server

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four

sets of numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Device Status > More Details.

Using the printer control panel

From the printer control panel, navigate to:

> Reports > > Device Statistics >

Note: You can view the status of parts and supplies in the “Supply Information” section of the pages printed.

Maintaining the printer 89

Estimated number of remaining pages

The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may

vary significantly and is dependent on many factors, such as actual document content, print quality settings, and

other printer settings.

The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is

different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing

supplies based on the estimate. Until an adequate print history is obtained on the printer, initial estimates assume

future supplies consumption based on the International Organization for Standardization* test methods and page

content.

* Average continuous black declared cartridge yield in accordance with ISO/IEC 19752.

Ordering supplies

Ordering supplies using the Supplies Ordering Utility

1Click or Start.

2Click All Programs or Programs, and then select the printer program folder from the list.

3Select your printer, and then navigate to:

Status Monitor Center > Order Supplies

4From the Order Printer Supplies dialog, do any of the following:

•Click Order Online to order supplies on the Internet.

•Click Order by Phone to order supplies by phone.

Ordering supplies using Printer Home

1Click or Start.

2Click All Programs or Programs, and then select the printer program folder from the list.

3Select your printer, and then navigate to:

Dell Printer Home > Maintenance > Order supplies

4From the Order Printer Supplies dialog, do any of the following:

•Click Order Online to order supplies on the Web.

•Click Order by Phone to order supplies by phone.

Storing supplies

Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you

are ready to use them.

Maintaining the printer 90

Do not expose supplies to:

•Direct sunlight

•Temperatures above 35°C (95°F)

•High humidity above 80%

•Salty air

•Corrosive gases

•Heavy dust

Replacing supplies

Replacing the toner cartridge

1Press the button on the right side of the printer, and then open the front door.

2Pull the toner cartridge out using the handle.

3Unpack the toner cartridge, and then remove all packing materials.

Maintaining the printer 91

4Shake the new cartridge to redistribute the toner.

5Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails

inside the printer.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

6Close the front door.

Maintaining the printer 92

Replacing the imaging unit

1Press the button on the right side of the printer, and then open the front door.

2Pull the toner cartridge out using the handle.

3Lift the blue handle, and then pull the imaging unit out of the printer.

Maintaining the printer 93

4Unpack the new imaging unit, and then shake it.

5Remove all packing materials from the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of

future print jobs.

6Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows

on the side rails inside the printer.

Maintaining the printer 94

7Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails

inside the printer.

8Close the front door.

Moving the printer

Before moving the printer

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or

printer damage:

•Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.

•Disconnect all cords and cables from the printer before moving it.

•If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the

right side of the tray toward the front of the tray until it clicks into place.

•Use the handholds located on both sides of the printer to lift it.

Maintaining the printer 95

•Make sure your fingers are not under the printer when you set it down.

•Before setting up the printer, make sure there is adequate clearance around it.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer

warranty.

Moving the printer to another location

The printer and its hardware options can be safely moved to another location by following these precautions:

•Any cart used to move the printer must have a surface able to support the full footprint of the printer.

•Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware

options.

•Keep the printer in an upright position.

•Avoid severe jarring movements.

Shipping the printer

When shipping the printer, use the original packaging.

Maintaining the printer 96

Managing the printer

Managing printer messages

Use the Status Messenger application to view error messages requiring your intervention on your printer. When there

is an error, a bubble appears telling you what the error is, and points you to the appropriate recovery information.

If you installed Status Messenger with your printer software, then the application launches automatically when the

software installation is completed. The installation is successful if you see the Status Messenger icon in the system tray.

Notes:

•This feature is available only in Windows XP or later.

•Make sure bidirectional communication support is in place so the printer and computer can communicate.

Disabling Status Messenger

1From the system tray, right click the Status Messenger icon.

2Select Exit.

Enabling Status Messenger

1Click or Start.

2Click All Programs or Programs, and then select the printer program folder from the list.

3Select your printer, and then click Status Messenger.

Accessing Status Monitor Center

Use the Status Monitor Center application to view the status of any USB‑ or network‑connected printer and order

supplies online.

Note: Make sure bidirectional communication support is in place so the printer and computer can communicate.

1Click or Start.

2Click All Programs or Programs, and then select the printer program folder from the list.

3Click Status Monitor Center.

Note: To order supplies online, click the Supplies Ordering Utility link.

Checking the virtual display

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The

IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

Managing the printer 97

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Press Enter to open the Web page of your printer.

3Click Applications > Remote Operator Panel > Launch VNC Applet.

Note: VNC Applet requires a Java plug‑in to launch.

4Click Click here to continue.

The virtual display works as an actual display would work on a printer control panel.

Viewing reports

You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the

printer, network, and supplies.

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four

sets of numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Reports, and then click the type of report you want to view.

Configuring supply notifications from the Embedded Web

Server

You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their

end‑of‑life by setting the selectable alerts.

Notes:

•Selectable alerts can be set on the toner cartridge and imaging unit.

•All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can

be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions.

•The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some

supply conditions.

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four

sets of numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Settings > Print Settings > Supply Notifications.

3From the drop‑down menu for each supply, select one of the following notification options:

Managing the printer 98

Notification Description

Off The normal printer behavior for all supplies occurs.

E‑mail Only The printer generates an e-mail when the supply condition is reached. The status of the

supply will appear on the menus page and status page.

Warning The printer displays the warning message and generates an e‑mail about the status of the

supply. The printer does not stop when the supply condition is reached.

Continuable Stop1The printer stops processing jobs when the supply condition is reached, and the user needs

to press a button to continue printing.

Non Continuable Stop1,2 The printer stops when the supply condition is reached. The supply must be replaced to

continue printing.

1 The printer generates an e-mail about the status of the supply when supply notification is enabled.

2 The printer stops when some supplies become empty to prevent damage.

4Click Submit.

Modifying confidential print settings

Note: This feature is available only in network printers or printers connected to print servers.

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four

sets of numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Configuration > Other Settings tab > Security > Confidential Print Setup.

3Modify the settings:

•Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts,

all of the jobs for that user are deleted.

•Set an expiration time for confidential print jobs. When a user has not printed the jobs within the specified time,

all of the jobs for that user are deleted.

4Save the modified settings.

Copying printer settings to other printers

Note: This feature is available only in network printers.

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four

sets of numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click the Copy Printer Settings.

Managing the printer 99

3To change the language, select a language from the drop-down menu, and then click Click here to submit language.

4Click Printer Settings.

5Type the IP addresses of the source and target printers in their appropriate fields.

Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP.

6Click Copy Printer Settings.

Restoring factory default settings

If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring

the factory default settings. For more information, see “Printing a menu settings page” on page 28.

If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All

Settings option. For more information, see “Erasing non‑volatile memory” on page 88.

Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default

settings. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. All

downloads stored in the RAM are deleted.

From the printer control panel, navigate to:

> Settings > > General Settings > > Factory Defaults > > Restore Now >

Creating a printer control panel PIN

The Panel PIN Protect menu lets you restrict access to the menus from the printer control panel. To restrict access to

the menus, create a Personal Identification Number (PIN), and then assign the PIN to each menu.

1Open a Web browser, and then type the printer IP address in the address field.

Notes:

•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four

sets of numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Settings > Security > Panel PIN Protect.

3From the Create User PIN or Create Admin PIN sections, enter your PIN.

Note: Your can enter up to 16 digits for your PIN.

4Click Modify.

5From any menu in the Administrative Menus, Management, or Function Access sections, select User PIN

Protected or Admin PIN Protected or Admin PIN and User PIN Protected.

Note: Using an Admin PIN, you can still access a menu assigned with a User PIN.

6Click Submit.

Managing the printer 100

If you try to access a PIN‑protected menu from the printer control panel, the printer will require you to enter the PIN.

Note: After you enter the last digit of the PIN, make sure to press on the printer control panel for more than

three seconds.

Managing the printer 101

Clearing jams

Carefully select paper and specialty media and load it properly to avoid most jams. If jams do occur, then follow the

steps outlined in this chapter.

Note: Jam recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold

the pages is needed for other printer tasks.

Avoiding jams

Load paper properly

•Make sure paper lies flat in the tray.

Correct loading of paper Incorrect loading of paper

•Do not remove a tray while the printer is printing.

•Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.

•Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.

•Do not slide the paper into the tray. Load paper as shown in the illustration.

•Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly

against the paper or envelopes.

•Push the tray firmly into the printer after loading paper.

Clearing jams 102

Use recommended paper

•Use only recommended paper or specialty media.

•Do not load wrinkled, creased, damp, bent, or curled paper.

•Flex, fan, and straighten paper before loading it.

•Do not use paper that has been cut or trimmed by hand.

•Do not mix paper sizes, weights, or types in the same tray.

•Make sure the paper size and type are set correctly on the computer or printer control panel.

•Store paper according to manufacturer recommendations.

Understanding jam messages and locations

When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer

display. Open the doors, covers, and trays indicated on the display to remove the jam.

Notes:

•When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the

standard bin after a jammed page has been cleared. Check your printed output stack for discarded pages.

•When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting does not

guarantee that the page will print.

Area Printer control panel

message

What to do

1Standard bin Jam, standard bin [20y.xx] Remove the jammed paper.

2Rear door Jam, rear door [20y.xx] Open the rear door, and then remove the jammed paper.

Clearing jams 103

Area Printer control panel

message

What to do

3Tray 1 Jam, pull tray 1. Push down

blue flap. [23y.xx]

Pull tray 1 completely out, then push the front duplex flap

down, and then remove the jammed paper.

Note: You may need to open the rear door to clear some

23y.xx paper jams.

4Tray [x] Jam, tray [x] [24y.xx] Pull the indicated tray out, and then remove the jammed

paper.

5Multipurpose feeder Jam, MP feeder. [250.xx] Remove all paper from the multipurpose feeder, and then

remove the jammed paper.

6Front door Jam, front door. [20y.xx] Open the front door, and then remove the toner cartridge,

imaging unit, and jammed paper.

Jam, front door [20y.xx]

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching it.

1Press the button on the right side of the printer, and then open the front door.

Clearing jams 104

2Pull the toner cartridge out using the handle.

3Lift the blue handle, and then pull out the imaging unit from the printer.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of

future print jobs.

4Place the imaging unit aside on a flat, smooth surface.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light can cause print quality problems.

Clearing jams 105

5Lift the blue flap in front of the printer.

6Firmly grasp the jammed paper on each side, and then gently pull it out.

Note: Make sure all paper fragments are removed.

7Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside

the printer, and then insert the imaging unit into the printer.

Clearing jams 106

8Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer,

and then insert the cartridge into the printer.

9Close the front door.

10 From the printer control panel, press to clear the message and continue printing.

Jam, rear door [20y.xx]

1Press the button on the right side of the printer, and then open the front door.

2Gently pull down the rear door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching it.

Clearing jams 107

3Firmly grasp the jammed paper on each side, and then gently pull it out.

Note: Make sure all paper fragments are removed.

4Close the rear and front doors.

5From the printer control panel, press to clear the message and continue printing.

Jam, standard bin [20y.xx]

1Firmly grasp the jammed paper on each side, and then gently pull it out.

Note: Make sure all paper fragments are removed.

Clearing jams 108

2From the printer control panel, press to clear the message and continue printing.

Jam, pull tray 1. Push down blue flap. [23y.xx]

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching it.

1Pull the tray out completely.

Clearing jams 109

2Locate the blue lever, and then pull it down to release the jam.

Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the

jammed paper. Make sure all paper fragments are removed.

3Firmly grasp the jammed paper on each side, and then gently pull it out.

Note: Make sure all paper fragments are removed.

4Insert the tray.

5From the printer control panel, press to clear the message and continue printing.

Clearing jams 110

Jam, tray [x] [24y.xx]

1Pull out the tray completely.

2Firmly grasp the jammed paper on each side, and then gently pull it out.

Note: Make sure all paper fragments are removed.

3Insert the tray.

4From the printer control panel, press to clear the message and continue printing.

Jam, MP feeder [250.xx]

1From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out.

Note: Make sure all paper fragments are removed.

Clearing jams 111

2Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten

the edges on a level surface.

3Reload paper into the multipurpose feeder.

Note: Make sure the paper guide lightly rests against the edge of the paper.

4From the printer control panel, press to clear the message and continue printing.

Clearing jams 112

Troubleshooting

Understanding the printer messages

Bin full. Remove paper.

Remove the paper stack from the standard bin.

Cannot collate large document [37]

Try one or more of the following:

•From the printer control panel, press to print the portion of the job already stored and begin collating the rest

of the print job.

•Cancel the current print job.

Cannot defrag flash memory [37]

Try one or more of the following:

•From the printer control panel, press to stop the defragmentation and continue printing.

•Delete fonts, macros, and other data in the printer memory. From the printer control panel, navigate to:

> Settings > > Print Settings > > Utilities Menu > > Format Flash > > Yes >

•Install additional printer memory.

Cartridge, imaging unit mismatch [41.xy]

1Check if the toner cartridge and imaging unit are both MICR or non-MICR supplies.

Note: For the list of supported supplies, contact the place where you purchased the printer.

2Change the toner cartridge or imaging unit so that both are MICR or non‑MICR supplies.

Notes:

•Use MICR toner cartridge and imaging unit for printing checks and other similar documents.

•Use non-MICR toner cartridge and imaging unit for regular print jobs.

Cartridge nearly low [88.xy]

If necessary, press on the printer control panel to clear the message and continue printing.

Troubleshooting 113

Cartridge very low, [x] estimated pages remain [88.xy]

You may need to replace a toner cartridge very soon. For more information, see the “Replacing supplies” section of

the User’s Guide.

If necessary, press on the printer control panel to clear the message and continue printing.

Cartridge low [88.xy]

You may need to order a toner cartridge. If necessary, press on the printer control panel to clear the message and

continue printing.

Change [paper source] to [custom type name]. Load [orientation].

Try one or more of the following:

•Load the correct size and type of paper in the tray, and then press on the printer control panel.

Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.

•Cancel the print job.

Change [paper source] to [custom string]. Load [orientation].

Try one or more of the following:

•Load the correct size and type of paper in the tray, and then press on the printer control panel.

Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.

•Cancel the print job.

Change [paper source] to [paper size]. Load [orientation].

Try one or more of the following:

•Load the correct size and type of paper in the tray, and then press on the printer control panel.

Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.

•Cancel the print job.

Change [paper source] to [paper type] [paper size]. Load [orientation].

Try one or more of the following:

•Load the correct size and type of paper in the tray, and then press on the printer control panel.

Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.

•Cancel the print job.

Troubleshooting 114

Close front door

Close the front door of the printer.

Flash memory full [52]

Try one or more of the following:

•From the printer control panel, press to clear the message and continue printing.

•Delete fonts, macros, and other data stored in the flash memory. From the printer control panel, navigate to:

> Settings > > Print Settings > > Utilities Menu > > Format Flash > > Yes >

•Use a larger‑capacity flash memory card.

Note: Downloaded fonts and macros that are not stored in the flash memory are deleted when the printer is

powered off or restarted.

Flash memory unformatted [53]

Try one or more of the following:

•From the printer control panel, press to stop the defragmentation and continue printing.

•Format the flash memory device.

Note: If the error message remains, then the flash memory device may be defective and need to be replaced.

Defective flash memory [51]

Try one or more of the following:

•Replace the defective flash memory card.

•From the printer control panel, press to ignore the message and continue printing.

•Cancel the current print job.

Imaging unit low [84.xy]

You may need to order an imaging unit. If necessary, press on the printer control panel to clear the message and

continue printing.

Imaging unit nearly low [84.xy]

If necessary, press on the printer control panel to clear the message and continue printing.

Imaging unit very low, [x] estimated pages remain [84.xy]

You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section of the

User’s Guide.

Troubleshooting 115

If necessary, press on the printer control panel to clear the message and continue printing.

Insert tray [x]

Insert the indicated tray into the printer.

Load [paper source] with [custom type name] [orientation]

Try one or more of the following:

•Load the tray or feeder with the correct size and type of paper.

•From the printer control panel, press to clear the message and continue printing.

Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the

printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper

source.

•Cancel the current job.

Load [paper source] with [custom string] [orientation]

Try one or more of the following:

•Load the indicated tray or feeder with the correct size and type of paper.

•From the printer control panel, press to clear the message and continue printing.

Note: If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the

printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper

source.

•Cancel the current job.

Load [paper source] with [paper size] [orientation]

Try one or more of the following:

•Load the tray or feeder with the correct size of paper.

•From the printer control panel, press to clear the message and continue printing.

Note: If the printer finds a tray that has the correct paper size, then it feeds from that tray. If the printer cannot

find a tray that has the correct size of paper, then it prints from the default paper source.

•Cancel the current job.

Troubleshooting 116

Load [paper source] with [paper type] [paper size] [orientation]

Try one or more of the following:

•Load the tray or feeder with the correct size and type of paper.

•From the printer control panel, press to clear the message and continue printing.

Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the

printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper

source.

•Cancel the current job.

Load MP feeder with [custom type name] [orientation]

Try one or more of the following:

•Load the feeder with the correct size and type of paper.

•From the printer control panel, press to clear the message and continue printing.

Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from

an automatically selected tray.

•Cancel the current job.

Load MP feeder with [custom string] [orientation]

Try one or more of the following:

•Load the feeder with the correct size and type of paper.

•From the printer control panel, press to clear the message and continue printing.

Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from

an automatically selected tray.

•Cancel the current job.

Load MP feeder with [paper size] [orientation]

Try one or more of the following:

•Load the feeder with the correct size of paper.

•From the printer control panel, press to clear the message and continue printing.

Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from

an automatically selected tray.

•Cancel the current job.

Troubleshooting 117

Load MP feeder with [paper type] [paper size] [orientation]

Try one or more of the following:

•Load the feeder with the correct size and type of paper.

•From the printer control panel, press to clear the message and continue printing.

Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from

an automatically selected tray.

•Cancel the current job.

Complex page may misprint [39]

Try one or more of the following:

•From the printer control panel, press to clear the message and continue printing.

•Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print

job.

•Cancel the print job.

•Install additional printer memory.

Memory full [38]

Try one or more of the following:

•From the printer control panel, press to clear the message.

•Decrease the resolution setting.

•Install additional printer memory.

Memory low, no Resource Save [35]

Try one or more of the following:

•From the printer control panel, press to disable Resource Save, clear the message, and continue printing.

•Install additional printer memory.

Network error, port [x] [54]

Try one or more of the following:

•From the printer control panel, press to clear the message and continue printing.

•Unplug the router, then wait for 30 seconds, and then plug it back again.

•Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.

•Update the network firmware in the printer or the print server. For more information, contact technical support.

Troubleshooting 118

Network error, standard port [54]

Try one or more of the following:

•From the printer control panel, press to clear the message and continue printing.

•Unplug the router, then wait for 30 seconds, and then plug it back again.

•Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.

•Update the network firmware in the printer or the print server. For more information, contact technical support.

Non‑Dell [supply type], see User’s Guide [33.xy]

Note: The supply type can either be a toner cartridge or imaging unit.

The printer has detected a non‑Dell supply or part installed in the printer.

Your Dell printer is designed to function best with genuine Dell supplies and parts. Use of third-party supplies or parts

may affect the performance, reliability, or life of the printer and its imaging components.

All life indicators are designed to function with Dell supplies and parts, and may deliver unpredictable results if third-

party supplies or parts are used. Imaging component usage beyond the intended life may damage your Dell printer or

associated components.

Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by

the use of third-party supplies or parts are not covered by the warranty.

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer,

press and on the printer control panel simultaneously for 15 seconds to clear the message and continue

printing.

If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and then install

a genuine Dell supply or part.

Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit

http://support.dell.com.

Paper too short [34]

Try one or more of the following:

•Load the correct size of paper in the tray.

•From the printer control panel, press to clear the message and print using a different tray.

•Check the tray length and width guides and make sure the paper is loaded properly in the tray.

•Make sure the correct paper size and type are specified in Print Properties or in the Print dialog.

•Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.

•Make sure the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, then make sure the

paper is large enough for the data being printed.

•Cancel the print job.

Troubleshooting 119

Parallel port disabled [56]

Try one or more of the following:

•From the printer control panel, press to clear the message and continue printing.

Note: The printer discards any data received through the parallel port.

•From the printer control panel, set Parallel Buffer to Auto.

Printer restart. Check last job.

Press on the printer control panel to clear the message and continue printing.

For more information, visit http://support.dell.com or contact technical support.

Rear USB port disabled [56]

Try one or more of the following:

•From the printer control panel, press to clear the message and continue printing.

Note: The printer discards any data received through the USB port.

•From the printer control panel, set USB Buffer to Auto.

Replace cartridge, 0 estimated pages remain [88.xy]

Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet

that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or

visit our Web site.

Replace imaging unit, 0 estimated pages remain [84.xy]

Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet

that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or

visit our Web site.

Reinstall missing or unresponsive cartridge [31.xy]

Try one or more of the following:

•Check if the toner cartridge is missing. If missing, install the toner cartridge.

For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide.

•If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it.

Note: If the message appears after reinstalling the supply, then the cartridge is defective. Replace the toner

cartridge.

Troubleshooting 120

Reinstall missing or unresponsive imaging unit [31.xy]

Try one or more of the following:

•Check if the imaging unit is missing. If missing, install the imaging unit.

For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide.

•If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it.

Note: If the message appears after reinstalling the supply, then the imaging unit is defective. Replace the

imaging unit.

Replace unsupported cartridge [32.xy]

Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more

information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s

Guide.

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or

visit our Web site.

Replace unsupported imaging unit [32.xy]

Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more

information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s

Guide.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or

visit our Web site.

Too many trays. Remove some. [58]

1Turn off the printer.

2Unplug the power cord from the electrical outlet.

3Remove the extra trays.

4Connect the power cord to the electrical outlet.

5Turn the printer back on.

Solving printer problems

•“Basic printer problems” on page 122

•“Option problems” on page 124

•“Paper feed problems” on page 126

Troubleshooting 121

Basic printer problems

The printer is not responding

Action Yes No

Step 1

Make sure the printer is turned on.

Is the printer turned on?

Go to step 2. Turn on the printer.

Step 2

Check if the printer is in Sleep mode or Hibernate mode.

Is the printer in Sleep mode or Hibernate mode?

Press the Sleep button

to wake the printer

from Sleep mode or

Hibernate mode.

Go to step 3.

Step 3

Check if one end of the power cord is plugged into the printer and the

other to a properly grounded electrical outlet.

Is the power cord plugged into the printer and a properly grounded

electrical outlet?

Go to step 4. Plug one end of the

power cord into the

printer and the other to

a properly grounded

electrical outlet.

Step 4

Check other electrical equipment plugged into the electrical outlet.

Does other electrical equipment work?

Unplug the other

electrical equipment,

and then turn on the

printer. If the printer

does not work, then

reconnect the other

electrical equipment.

Go to step 5.

Step 5

Check if the cables connecting the printer and the computer are inserted

in the correct ports.

Are the cables inserted in the correct ports?

Go to step 6. Make sure to match the

following:

•The USB symbol on

the cable with the

USB symbol on the

printer

•The appropriate

Ethernet cable with

the Ethernet port

Step 6

Make sure the electrical outlet is not turned off by a switch or breaker.

Is the electrical outlet turned off by a switch or breaker?

Turn on the switch or

reset the breaker.

Go to step 7.

Step 7

Check if the printer is plugged into any surge protectors, uninterruptible

power supplies, or extension cords.

Is the printer plugged into any surge protectors, uninterruptible power

supplies, or extension cords?

Connect the printer

power cord directly to

a properly grounded

electrical outlet.

Go to step 8.

Troubleshooting 122

Action Yes No

Step 8

Check if one end of the printer cable is plugged into a port on the printer

and the other to the computer, print server, option, or other network

device.

Is the printer cable securely attached to the printer and the computer,

print server, option, or other network device?

Go to step 9. Connect the printer

cable securely to the

printer and the

computer, print server,

option, or other

network device.

Step 9

Make sure to install all hardware options properly and remove any packing

material.

Are all hardware options properly installed and all packing material

removed?

Go to step 10. Turn off the printer,

remove all packing

materials, then

reinstall the hardware

options, and then turn

on the printer.

Step 10

Check if you have selected the correct port settings in the printer driver.

Are the port settings correct?

Go to step 11. Use correct printer

driver settings.

Step 11

Check the installed printer driver.

Is the correct printer driver installed?

Go to step 12. Install the correct

printer driver.

Step 12

Turn off the printer, then wait for about 10 seconds, and then turn the

printer back on.

Is the printer working?

The problem is solved. Contact technical

support.

Printer display is blank

Action Yes No

Step 1

Press the Sleep button on the printer control panel.

Does Ready appear on the printer display?

The problem is solved. Go to step 2.

Step 2

Turn off the printer, then wait for about 10 seconds, and then turn the

printer back on.

Do Please wait and Ready appear on the printer display?

The problem is solved. Turn off the printer,

and then contact

technical support.

Troubleshooting 123

Option problems

Cannot detect internal option

Action Yes No

Step 1

Turn off the printer, then wait for about 10 seconds, and then turn the

printer back on.

Does the internal option operate correctly?

The problem is solved. Go to step 2.

Step 2

Check if the internal option is properly installed in the controller board.

aTurn off the printer.

bUnplug the power cord from the electrical outlet.

cMake sure the internal option is installed in the appropriate connector

in the controller board.

dTurn the printer back on.

Is the internal option properly installed in the controller board?

Go to step 3. Connect the internal

option to the controller

board.

Step 3

Print a menu settings page, and then check to see if the internal option is

listed in the Installed Options list.

Is the internal option listed in the menu settings page?

Go to step 4. Reinstall the internal

option.

Step 4

Check if the option is available in the printer driver.

It may be necessary to manually add the internal option in the printer

driver to make it available for print jobs. For more information, see

“Updating available options in the printer driver” on page 22.

Is the internal option available in the printer driver?

Go to step 5. Manually add the

internal option in the

printer driver.

Step 5

aCheck if the internal option is selected.

Note: From the application you are using, select the internal option.

For Mac OS X version 9 users, make sure the printer is set up in

Chooser.

bResend the print job.

Does the internal option operate correctly?

The problem is solved. Contact technical

support.

Troubleshooting 124

Tray problems

Action Yes No

Step 1

aOpen the tray and do one or more of the following:

•Check for paper jams or misfeeds.

•Check if the paper size indicators on the paper guides are aligned

with the paper size indicators on the tray.

•If you are printing on custom‑size paper, then make sure that the

paper guides rest against the edges of the paper.

•Make sure the paper is below the maximum paper fill indicator.

•Make sure paper lies flat in the tray.

bCheck if the tray closes properly.

Is the tray working?

The problem is solved. Go to step 2.

Step 2

aTurn off the printer, then wait about 10 seconds, and then turn the

printer back on.

bResend the print job.

Is the tray working?

The problem is solved. Go to step 3.

Step 3

Check if the tray is installed and recognized by the printer.

Print a menu settings page, and then check if the tray is listed in the

Installed Features list.

Is the tray listed in the menu settings page?

Go to step 4. Reinstall the tray. For

more information, see

the setup

documentation that

came with the tray.

Step 4

Check if the tray is available in the printer driver.

Note: If necessary, manually add the tray in the printer driver to make it

available for print jobs. For more information, see “Updating available

options in the printer driver” on page 22.

Is the tray available in the printer driver?

Go to step 5. Manually add the tray

in the printer driver.

Step 5

Check if the option is selected.

aFrom the application you are using, select the option. For Mac OS X

version 9 users, make sure the printer is set up in Chooser.

bResend the print job.

Is the tray working?

The problem is solved. Contact technical

support.

Troubleshooting 125

Paper feed problems

Paper frequently jams

Action Yes No

Step 1

aPull out the tray, and then do one or more of the following:

•Make sure paper lies flat in the tray.

•Check if the paper size indicators on the paper guides are aligned

with the paper size indicators on the tray.

•Check if the paper guides are aligned against the edges of the

paper.

•Make sure the paper is below the maximum paper fill indicator.

•Check if you are printing on a recommended paper size and type.

bInsert the tray properly.

If jam recovery is enabled, then the print jobs will reprint

automatically.

Do paper jams still occur frequently?

Go to step 2. The problem is solved.

Step 2

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store paper in

its original wrapper until you use it.

bResend the print job.

Do paper jams still occur frequently?

Go to step 3. The problem is solved.

Step 3

aReview the tips on avoiding jams. For more information, see “Avoiding

jams” on page 102.

bFollow the recommendations, and then resend the print job.

Do paper jams still occur frequently?

Contact technical

support.

The problem is solved.

Paper jam message remains after jam is cleared

Action Yes No

Open front door and remove all trays.

aClear any jammed pages.

Note: Make sure all paper fragments are removed.

bPress to clear the message and continue printing.

Does the paper jam message remain?

Contact technical

support.

The problem is solved.

Troubleshooting 126

Jammed pages are not reprinted

Action Yes No

aTurn on jam recovery.

1From the printer control panel, navigate to:

> Settings > > General Settings > > Print

Recovery > >Jam Recovery >

2Press the arrow buttons until On or Auto appears, and then press

bResend the pages that did not print.

Were the jammed pages reprinted?

The problem is solved. Contact technical

support.

Solving print problems

Printing problems

Print jobs do not print

Action Yes No

Step 1

aFrom the document you are trying to print, open the Print dialog and

check if you have selected the correct printer.

Note: If the printer is not the default printer, then you must select

the printer for each document that you want to print.

bResend the print job.

Do the jobs print?

The problem is solved. Go to step 2.

Step 2

aCheck if the printer is plugged in and turned on, and if Ready appears

on the printer display.

bResend the print job.

Do the jobs print?

The problem is solved. Go to step 3.

Step 3

If an error message appears on the printer display, then clear the message.

Note: The printer continues to print after clearing the message.

Do the jobs print?

The problem is solved. Go to step 4.

Troubleshooting 127

Action Yes No

Step 4

aCheck if the ports (USB, serial, or Ethernet) are working and if the

cables are securely connected to the computer and the printer.

Note: For more information, see the setup documentation that

came with the printer.

bResend the print job.

Do the jobs print?

The problem is solved. Go to step 5.

Step 5

aTurn off the printer, then wait for about 10 seconds, and then turn the

printer back on.

bResend the print job.

Do the jobs print?

The problem is solved. Go to step 6.

Step 6

aRemove, and then reinstall the printer software. For more

information, see “Installing the printer software” on page 21.

Note: For more information, visit http://support.dell.com.

bResend the print job.

Do the jobs print?

The problem is solved. Contact technical

support.

Printing slows down

Notes:

•When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.

•The printer speed may be reduced if printing for long periods of time, or printing at elevated temperatures.

Action Yes No

Place letter‑ or A4‑size paper in the tray, and then resend the print job.

Does the print speed increase?

The problem is solved. Contact technical

support.

Troubleshooting 128

Print job takes longer than expected

Action Yes No

Step 1

Reduce the number and size of fonts, the number and complexity of

images, and the number of pages in the print job, and then resend the

print job.

Does the print job still take long?

Go to step 2. The problem is solved.

Step 2

Disable the Page Protect feature.

From the printer control panel, navigate to:

> Settings > > General Settings > > Print Recovery >

> Page Protect > > Off >

Does the print job still take long?

Go to step 3. The problem is solved.

Step 3

Change the environmental settings.

From the printer control panel, navigate to:

> Settings > > General Settings > > Eco‑Mode > select

a setting >

Note: When using the Eco-Mode setting, you may notice a reduction in

performance.

Does the print job still take long?

Install additional

printer memory.

For more information,

contact technical

support.

The problem is solved.

Job prints from the wrong tray or on the wrong paper

Action Yes No

Step 1

aCheck if you are printing on paper that is supported by the tray.

bResend the print job.

Did the job print from the correct tray or on the correct paper?

The problem is solved. Go to step 2.

Step 2

aFrom the Paper menu on the printer control panel, set the paper size

and type to match the paper loaded in the tray.

bResend the print job.

Did the job print from the correct tray or on the correct paper?

The problem is solved. Go to step 3.

Troubleshooting 129

Action Yes No

Step 3

aDepending on your operating system, open Printing Preferences or

the Print dialog, and then specify the paper type.

bResend the print job.

Did the job print from the correct tray or on the correct paper?

The problem is solved. Go to step 4.

Step 4

aCheck if the trays are not linked.

bResend the print job.

Did the job print from the correct tray or on the correct paper?

The problem is solved. Contact technical

support.

Incorrect characters print

Action Yes No

Step 1

Make sure the printer is not in Hex Trace mode.

Note: If Ready Hex appears on the printer display, then turn off the

printer, and then turn it back on to deactivate Hex Trace mode.

Is the printer in Hex Trace mode?

Deactivate Hex Trace

mode.

Go to step 2.

Step 2

aFrom the printer control panel, select Standard Network or

Network [x], and then set SmartSwitch to On.

bResend the print job.

Do incorrect characters print?

Contact technical

support.

The problem is solved.

Tray linking does not work

Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from

the Paper Size/Type menu.

Action Yes No

aFrom the printer control panel, set the paper size and type in the Paper

menu to match the paper loaded in the trays to be linked.

Note: The paper size and type must match for trays to be linked.

bResend the print job.

Do the trays link correctly?

The problem is solved. Contact technical

support.

Troubleshooting 130

Large jobs do not collate

Action Yes No

Step 1

aFrom the Finishing menu on the printer control panel, set Collate to

(1,2,3) (1,2,3).

bResend the print job.

Did the job print and collate correctly?

The problem is solved. Go to step 2.

Step 2

aFrom the printer software, set Collate to (1,2,3) (1,2,3).

Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the

setting in the Finishing menu.

bResend the print job.

Did the job print and collate correctly?

The problem is solved. Go to step 3.

Step 3

Reduce the complexity of the print job by eliminating the number and size

of fonts, the number and complexity of images, and the number of pages

in the job.

Did the job print and collate correctly?

The problem is solved. Contact technical

support.

Unexpected page breaks occur

Action Yes No

Step 1

Adjust the print timeout settings.

aFrom the printer control panel, navigate to:

Settings > General Settings > Timeouts > Print Timeout

bSelect a higher setting and then, depending on your printer model,

select or Submit.

cResend the print job.

Did the file print correctly?

The problem is solved. Go to step 2.

Step 2

aCheck the original file for manual page breaks.

bResend the print job.

Did the file print correctly?

The problem is solved. Contact technical

support.

Troubleshooting 131

Print quality problems

Characters have jagged or uneven edges

Action Yes No

Step 1

aPrint a font sample list to check if the fonts you are using are supported

by the printer.

1From the printer control panel, navigate to:

> Reports > > Print Fonts >

2Press the arrow buttons until PCL Fonts or PostScript

Fonts appears, and then press .

bUse a font that is supported by the printer or install the font that you

want to use. For more information, contact your system support

person.

cResend the print job.

Do prints still contain characters that have jagged or uneven edges?

Go to step 2. The problem is solved.

Step 2

aUse a font that is supported by the printer or install the font that you

want to use on your computer. For more information, contact your

system support person.

bResend the print job.

Do prints still contain characters that have jagged or uneven edges?

Contact technical

support.

The problem is solved.

Printer is printing blank pages

Troubleshooting 132

Action Yes No

Step 1

aCheck if there is packing material left on the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

2Check if the packing material is properly removed from the imaging

unit.

Warning—Potential Damage: Do not expose the imaging unit to

direct light for more than 10 minutes. Extended exposure to

light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Is the printer still printing blank pages?

Go to step 2. The problem is solved.

Step 2

aRedistribute the toner in the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

2Firmly shake the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to

direct light for more than 10 minutes. Extended exposure to

light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Is the printer still printing blank pages?

Go to step 3. The problem is solved.

Step 3

Replace the imaging unit, and then resend the print job.

Is the printer still printing blank pages?

Contact technical

support.

The problem is solved.

Clipped pages or images

Leading edge

Trailing edge

ABCDE

Troubleshooting 133

Action Yes No

Step 1

aMove the width and length guides in the tray to the correct positions

for the paper loaded.

bResend the print job.

Is the page or image clipped?

Go to step 2. The problem is solved.

Step 2

From the printer control panel, set the paper size and type in the Paper

menu to match the paper loaded in the tray.

Do the paper size and type match the paper loaded in the tray?

Go to step 3. Do one or more of the

following:

•Specify the paper

size from the tray

settings to match

the paper loaded in

the tray.

•Change the paper

loaded in the tray

to match the paper

size specified in the

tray settings.

Step 3

aDepending on your operating system, specify the paper size from

Printing Preferences or from the Print dialog.

bResend the print job.

Is the page or image clipped?

Go to step 4. The problem is solved.

Step 4

aReinstall the imaging unit.

1Remove the toner cartridge.

2Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to

direct light for more than 10 minutes. Extended exposure to

light may cause print quality problems.

3Install the imaging unit, and then the cartridge.

bResend the print job.

Is the page or image clipped?

Contact technical

support.

The problem is solved.

Shadow images appear on prints

ABCD

Leading edge

Trailing edge

Troubleshooting 134

Action Yes No

Step 1

Load paper with the correct paper type and weight in the tray.

Is paper with the correct paper type and weight loaded in the tray?

Go to step 2. Load paper with the

correct paper type and

weight in the tray.

Step 2

From the printer control panel, set the paper type and weight in the Paper

menu to match the paper loaded in the tray.

Is the tray set to the type and weight of the paper loaded?

Go to step 3. Change the paper

loaded in the tray to

match the paper type

and weight specified in

the tray settings.

Step 3

aDepending on your operating system, specify the paper type and

weight from Printing Preferences or from the Print dialog.

bResend the print job.

Do shadow images still appear on prints?

Go to step 4. The problem is solved.

Step 4

Replace the imaging unit, and then resend the print job.

Do shadow images still appear on prints?

Contact technical

support.

The problem is solved.

Gray background on prints

ABCDE

Leading edge

Trailing edge

Action Yes No

Step 1

aFrom the Quality Menu on the printer control panel, decrease the

toner darkness.

Note: 8 is the factory default setting.

bResend the print job.

Did the gray background disappear from the prints?

The problem is solved. Go to step 2.

Troubleshooting 135

Action Yes No

Step 2

Reinstall the imaging unit and the toner cartridge.

aRemove the toner cartridge.

bRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to

direct light for more than 10 minutes. Extended exposure to light

can cause print quality problems.

cInstall the imaging unit, and then the cartridge.

dResend the print job.

Did the gray background disappear from the prints?

The problem is solved. Go to step 3.

Step 3

Replace the imaging unit, and then resend the print job.

Did the gray background disappear from the prints?

The problem is solved. Contact technical

support.

Incorrect margins on prints

ABCD

Action Yes No

Step 1

aMove the width and length guides in the tray to the correct positions

for the paper size loaded.

bResend the print job.

Are the margins correct?

The problem is solved. Go to step 2.

Step 2

From the printer control panel, set the paper size in the Paper menu to

match the paper loaded in the tray.

Does the paper size match the paper loaded in the tray?

Go to step 3. Do one or more of the

following:

•Specify the paper

size from the tray

settings to match

the paper loaded in

the tray.

•Change the paper

loaded in the tray

to match the paper

size specified in the

tray settings.

Troubleshooting 136

Action Yes No

Step 3

aDepending on your operating system, specify the paper size from

Printing Preferences or from the Print dialog.

bResend the print job.

Are the margins correct?

The problem is solved. Contact technical

support.

Paper curl

Action Yes No

Step 1

Move the width and length guides in the tray to the correct positions for

the size of the paper loaded.

Are the width and length guides positioned correctly?

Go to step 2. Adjust the width and

length guides.

Step 2

From the printer control panel, set the paper type and weight in the Paper

menu to match the paper loaded in the tray.

Do the paper type and weight match the type and weight of the paper in

the tray?

Go to step 3. Specify the paper type

and weight from the

tray settings to match

the paper loaded in the

tray.

Step 3

aDepending on your operating system, specify the paper type and

weight from Printing Preferences or from the Print dialog.

bResend the print job.

Is the paper still curled?

Go to step 4. The problem is solved.

Step 4

aRemove the paper from the tray, and then turn it over.

bResend the print job.

Is the paper still curled?

Go to step 5. The problem is solved.

Step 5

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store paper in

its original wrapper until you use it.

bResend the print job.

Is the paper still curled?

Contact technical

support.

The problem is solved.

Troubleshooting 137

Print irregularities

) )

ABCDE

Leading edge

Trailing edge

Action Yes No

Step 1

aMove the width and length guides in the tray to the correct positions

for the size of the paper loaded in the tray.

bResend the print job.

Do print irregularities still appear?

Go to step 2. The problem is solved.

Step 2

From the printer control panel, set the paper size and type in the Paper

menu to match the paper loaded in the tray.

Do the printer settings match the type and weight of the paper loaded in

the tray?

Go to step 3. Specify the paper size

and type from the tray

settings to match the

paper loaded in the

tray.

Step 3

aDepending on your operating system, specify the paper type and

weight from Printing Preferences or from the Print dialog.

bResend the print job.

Do print irregularities still appear?

Go to step 4. The problem is solved.

Step 4

Check if the paper loaded in the tray has texture or rough finishes.

Are you printing on textured or rough paper?

From the printer

control panel, set the

paper texture in the

Paper menu to match

the paper loaded in the

tray.

Go to step 5.

Step 5

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store paper in

its original wrapper until you use it.

bResend the print job.

Do print irregularities still appear?

Go to step 6. The problem is solved.

Step 6

Replace the imaging unit, and then resend the print job.

Do print irregularities still appear?

Contact technical

support or your Dell

printer dealer.

The problem is solved.

Troubleshooting 138

Repeating defects appear on prints

Action Yes No

Step 1

Measure the distance between the defects.

Check for a distance between the defects that equals:

•97 mm (3.82 in.)

•47 mm (1.85 in.)

•38 mm (1.5 in.)

Is the distance between defects equal to one of the listed measurements?

Go to step 2. 1Check if the

distance between

the defects equal

to 80 mm (3.15 in.)

2Take note of the

distance, and then

contact technical

support or your

Dell printer dealer.

Step 2

Replace the imaging unit, and then resend the print job.

Do the repeating defects still appear?

Contact technical

support or your Dell

printer dealer.

The problem is solved.

Print is too dark

Action Yes No

Step 1

aFrom the Quality menu on the printer control panel, reduce the toner

darkness.

Note: 8 is the factory default setting.

bResend the print job.

Is the print still too dark?

Go to step 2. The problem is solved.

Troubleshooting 139

Action Yes No

Step 2

aFrom the printer control panel, set the paper type, texture and weight

in the Paper menu to match the paper loaded in the tray.

bResend the print job.

Is the tray set to the type, texture, and weight of the paper loaded?

Go to step 3. Do one or more of the

following:

•Specify the paper

type, texture, and

weight from the

tray settings to

match the paper

loaded in the tray.

•Change the paper

loaded in the tray

to match the paper

type, texture and

weight specified in

the tray settings.

Step 3

aDepending on your operating system, specify the paper type, texture

and weight from Printing Preferences or from the Print dialog.

bResend the print job.

Is the print still too dark?

Go to step 4. The problem is solved.

Step 4

Check if the paper loaded in the tray has texture or rough finishes.

Are you printing on textured or rough paper?

From the printer

control panel, change

the texture settings in

the Paper Texture

menu to match the

paper you are printing

on.

Go to step 5.

Step 5

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store paper in

its original wrapper until you use it.

bResend the print job.

Is the print still too dark?

Go to step 6. The problem is solved.

Step 6

Replace the imaging unit, and then resend the print job.

Is the print still too dark?

Contact technical

support.

The problem is solved.

Troubleshooting 140

Print is too light

Action Yes No

Step 1

aFrom the Quality menu on the printer control panel, increase the toner

darkness.

Note: 8 is the factory default setting.

bResend the print job.

Is the print still too light?

Go to step 2. The problem is solved.

Step 2

From the printer control panel, set the paper type, texture, and weight in

the Paper menu to match the paper loaded in the tray.

Is the tray set to the type, texture, and weight of the paper loaded?

Go to step 3. Change the paper type,

texture, and weight to

match the paper

loaded in the tray.

Step 3

aDepending on your operating system, specify the paper type, texture,

and weight from Printing Preferences or from the Print dialog.

bResend the print job.

Is the print still too light?

Go to step 4. The problem is solved.

Step 4

Make sure that the paper has no texture or rough finishes.

Are you printing on textured or rough paper?

From the printer

control panel, change

the texture settings in

the Paper Texture

menu to match the

paper you are printing

on.

Go to step 5.

Step 5

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store paper in

its original wrapper until you use it.

bResend the print job.

Is the print still too light?

Go to step 6. The problem is solved.

Troubleshooting 141

Action Yes No

Step 6

aRedistribute the toner in the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

2Firmly shake the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to

direct light for more than 10 minutes. Extended exposure to

light may cause print quality problems.

3Install the imaging unit, and then the cartridge.

bResend the print job.

Is the print still too light?

Go to step 7. The problem is solved.

Step 7

Replace the imaging unit, and then resend the print job.

Is the print still too light?

Contact technical

support.

The problem is solved.

Skewed print

) )

ABCDE

Action Yes No

Step 1

aMove the width and length guides in the tray to the correct positions

for the size of the paper loaded.

bResend the print job.

Is the print still skewed?

Go to step 2. The problem is solved.

Step 2

aCheck if you are printing on a paper that is supported by the tray.

bResend the print job.

Is the print still skewed?

Contact technical

support.

The problem is solved.

Troubleshooting 142

Printer is printing solid black pages

Action Yes No

Step 1

aReinstall the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to

direct light for more than 10 minutes. Extended exposure to

light may cause print quality problems.

2Install the imaging unit, and then the cartridge.

bResend the print job.

Is the printer printing solid black pages?

Go to step 2. The problem is solved.

Step 2

Replace the imaging unit, and then resend the print job.

Is the printer printing solid black pages?

Contact technical

support.

The problem is solved.

Transparency print quality is poor

Action Yes No

Step 1

From the printer control panel, set the paper type in the Paper menu to

match the paper loaded in the tray.

Is the paper type for the tray set to Transparency?

Go to step 2. Set the paper type to

Transparency.

Step 2

aCheck if you are using a recommended type of transparency.

bResend the print job.

Is the print quality still poor?

Contact technical

support.

The problem is solved.

Troubleshooting 143

Streaked horizontal lines appear on prints

ABCDE

Action Yes No

Step 1

aDepending on your operating system, specify the tray or feeder from

Printing Preferences or the Print dialog.

bResend the print job.

Do streaked horizontal lines appear on prints?

Go to step 2. The problem is solved.

Step 2

From the printer control panel, set the paper type and weight in the Paper

menu to match the paper loaded in the tray.

Do the paper type and weight match the type and weight of the paper in

the tray?

Go to step 3. Change the paper type

and weight to match

the paper loaded in the

tray.

Step 3

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store paper in

its original wrapper until you use it.

bResend the print job.

Do streaked horizontal lines appear on prints?

Go to step 4. The problem is solved.

Step 4

aReinstall the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to

direct light for more than 10 minutes. Extended exposure to

light may cause print quality problems.

2Install the imaging unit, and then the cartridge.

bResend the print job.

Do streaked horizontal lines appear on prints?

Go to step 5. The problem is solved.

Step 5

Replace the imaging unit, and then resend the print job.

Do streaked horizontal lines appear on prints?

Contact technical

support.

The problem is solved.

Troubleshooting 144

Streaked vertical lines appear on prints

ABCDE

Leading edge

Trailing edge

Action Yes No

Step 1

aDepending on your operating system, specify the paper type, texture,

and weight from Printing Preferences or from the Print dialog.

bResend the print job.

Do streaked vertical lines appear on prints?

Go to step 2. The problem is solved.

Step 2

From the printer control panel, set the paper texture, type, and weight in

the Paper menu to match the paper loaded in the tray.

Do the paper texture, type, and weight match the paper in the tray?

Go to step 3. Do one or more of the

following:

•Specify the paper

texture, type, and

weight from the

tray settings to

match the paper

loaded in the tray.

•Change the paper

loaded in the tray

to match the paper

texture, type, and

weight specified in

the tray settings.

Step 3

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store paper in

its original wrapper until you use it.

bResend the print job.

Do streaked vertical lines appear on prints?

Go to step 4. The problem is solved.

Step 4

aReinstall the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to

direct light for more than 10 minutes. Extended exposure to

light may cause print quality problems.

2Install the imaging unit, and then the cartridge.

bResend the print job.

Do streaked vertical lines appear on prints?

Go to step 5. The problem is solved.

Troubleshooting 145

Action Yes No

Step 5

Replace the imaging unit, and then resend the print job.

Do streaked vertical lines appear on prints?

Contact technical

support or your Dell

printer dealer.

The problem is solved.

Horizontal voids appear on prints

Leading edge

Trailing edge

Action Yes No

Step 1

aMake sure your software program is using a correct fill pattern.

bResend the print job.

Do horizontal voids appear on prints?

Go to step 2. The problem is solved.

Step 2

aLoad the specified tray or feeder with a recommended type of paper.

bResend the print job.

Do horizontal voids appear on prints?

Go to step 3. The problem is solved.

Step 3

aRedistribute the toner in the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

2Firmly shake the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to

direct light for more than 10 minutes. Extended exposure to

light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Do horizontal voids appear on prints?

Go to step 4. The problem is solved.

Step 4

Replace the imaging unit, and then resend the print job.

Do horizontal voids appear on prints?

Contact technical

support.

The problem is solved.

Troubleshooting 146

Vertical voids appear on prints

Leading edge

Trailing edge

Action Yes No

Step 1

aMake sure your software program is using a correct fill pattern.

bResend the print job.

Do vertical voids appear on prints?

Go to step 2. The problem is solved.

Step 2

aFrom the printer control panel, set the paper type and weight in the

Paper menu to match the paper loaded in the tray.

bResend the print job.

Do vertical voids appear on prints?

Go to step 3. The problem is solved.

Step 3

Check if you are using a recommended type of paper.

aLoad the indicated tray or feeder with a recommended type of paper.

bResend the print job.

Do vertical voids appear on prints?

Go to step 4. The problem is solved.

Step 4

aRedistribute the toner in the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

2Firmly shake the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to

direct light for more than 10 minutes. Extended exposure to

light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Do vertical voids appear on prints?

Contact technical

support.

Note: The laser

scanning unit may be

defective.

The problem is solved.

Troubleshooting 147

Toner specks appear on prints

Action Yes No

Replace the imaging unit, and then resend the print job.

Do toner specks appear on prints?

Contact technical

support.

The problem is solved.

Toner rubs off

Leading edge

Trailing edge

ABC

DEF

Action Yes No

Step 1

From the Paper menu on the printer control panel, check the paper type

and weight.

Do the paper type and texture match the paper loaded in the tray?

Go to step 2. Specify the paper type

and weight from the

tray settings to match

the paper loaded in the

tray.

Step 2

Check if you are printing on paper with texture or rough finishes.

Are you printing on textured or rough paper?

From the Paper menu

on the printer control

panel, set the paper

texture.

Contact technical

support or your Dell

printer dealer.

Uneven print density

Action Yes No

Replace the imaging unit, and then resend the print job.

Is the print density uneven?

Contact technical

support.

The problem is solved.

Troubleshooting 148

Embedded Web Server does not open

Action Yes No

Step 1

aTurn on the printer.

bOpen a Web browser, and then type the printer IP address.

cPress Enter.

Does the Embedded Web Server open?

The problem is solved. Go to step 2.

Step 2

Make sure the printer IP address is correct.

aView the printer IP address:

•From the TCP/IP section in the Network/Ports menu

•By printing a network setup page or menu settings page, and then

finding the TCP/IP section

Note: An IP address appears as four sets of numbers separated

by periods, such as 123.123.123.123.

bOpen a Web browser, and then type the IP address.

Note: Depending on the network settings, you may need to type

“https://” instead of “http://” before the printer IP address

to access the Embedded Web Server.

cPress Enter.

Does the Embedded Web Server open?

The problem is solved. Go to step 3.

Step 3

Check if the network is working.

aPrint a network setup page.

bCheck the first section of the network setup page and confirm that the

status is Connected.

Note: If the status is Not Connected, then the connection may be

intermittent, or the network cable may be defective. Contact your

system support person for a solution, and then print another

network setup page.

cOpen a Web browser, and then type the printer IP address.

dPress Enter.

Does the Embedded Web Server open?

The problem is solved. Go to step 4.

Step 4

Check if the cable connections to the printer and print server are secure.

aConnect the cables properly. For more information, see the setup

documentation that came with the printer.

bOpen a Web browser, and then type the printer IP address.

cPress Enter.

Does the Embedded Web Server open?

The problem is solved. Go to step 5.

Troubleshooting 149

Action Yes No

Step 5

Temporarily disable the Web proxy servers.

Proxy servers may block or restrict you from accessing certain Web

sites including the Embedded Web Server.

Does the Embedded Web Server open?

The problem is solved. Contact your system

support person.

Contacting technical support

When you call technical support, describe the problem you are experiencing, the message on the printer display, and

the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and the service tag number or express service code. For more information,

see the label on the inside top front cover or at the back of the printer. The service tag number is also listed on the

menu settings page.

For more information, check the Dell Support Web site at http://support.dell.com.

Troubleshooting 150

Appendix

Dell Technical Support Policy

Technician‑assisted technical support requires the cooperation and participation of the customer in the troubleshooting

process and provides for restoration of the Operating System, application software and hardware drivers to the original

default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all

Dell‑installed hardware. In addition to this technician assisted technical support, online technical support is available

at Dell Support. Additional technical support options may be available for purchase.

Dell provides limited technical support for the printer and any Dell‑installed software and peripherals. Support for

third‑party software and peripherals is provided by the original manufacturer, including those purchased and/or

installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).

Contacting Dell

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill

in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

•World Wide Web

www.dell.com/

www.dell.com/ap/ (Asian/Pacific countries only)

www.dell.com/jp/ (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la/ (Latin American and Caribbean countries)

www.dell.ca (Canada only)

•Anonymous file transfer protocol (FTP)

ftp.dell.com

•Electronic Support Service

mobile_support@us.dell.com

support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only)

apsupport@dell.com (Asian/Pacific countries only)

support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

•Electronic Quote Service

apmarketing@dell.com (Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

Appendix 151

Warranty and Return Policy

Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new

in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the

Product Information Guide.

Appendix 152

Index

accessing Status Monitor Center 97

accessing the controller board 14

Active NIC menu 63

adjusting Sleep mode 84

adjusting toner darkness 50

AppleTalk menu 67

assigning custom paper types 41

attaching cables 20

available internal options 14

avoiding jams 46

avoiding paper jams 102

Bin full. Remove paper. 113

cables

Ethernet 20

parallel 20

USB 20

canceling

print job, from computer 52

canceling a print job

from a computer 52

from the printer control panel 51

Cannot collate large document

[37] 113

Cannot defrag flash memory

[37] 113

cannot open Embedded Web

Server 149

card stock

loading, multipurpose feeder 36

tips 44

Cartridge low [88.xy] 114

Cartridge nearly low [88.xy] 113

Cartridge very low, [x] estimated

pages remain [88.xy] 114

Cartridge, imaging unit mismatch

[41.xy]] 113

Change [paper source] to [custom

string]. Load [orientation]. 114

Change [paper source] to [custom

type name]. Load [orientation]. 114

Change [paper source] to [paper

size]. Load [orientation]. 114

Change [paper source] to [paper

type] [paper size]. Load

[orientation]. 114

checking an unresponsive

printer 122

checking the status of parts and

supplies 89

checking the virtual display

using the Embedded Web

Server 97

cleaning

exterior of the printer 89

cleaning the printer 89

Close front door 115

Complex page may misprint

[39] 118

confidential data

information on securing 88

confidential jobs

modifying print settings 99

configuration information

wireless network 25

configurations

printer 9

Configure MP menu 57

configuring

multiple printers 99

supply notifications, imaging

unit 98

supply notifications, toner

cartridge 98

configuring custom paper types 40

configuring supply notifications 98

connecting to a wireless network

using Personal Identification

Number (PIN) method 26

using Push Button Configuration

(PBC) method 26

using the Embedded Web

Server 28

conservation settings

Eco‑Mode 83

Hibernate mode 84

Hibernate Timeout 85

Schedule Power Modes 86

Sleep mode 84

conserving supplies 83

contacting technical support 150

control panel, printer

buttons 11

indicator light 11, 12

Sleep button light 12

using 11

controller board

accessing 14

creating the printer control panel

PIN 100

Custom Name [x] name

configuring 40

custom paper type

assigning 41

configuring 40

custom paper type name

configuring 40

Custom Types menu 61

Default Source menu 53

Defective flash memory [51] 115

display troubleshooting

printer display is blank 123

documents, printing

from Macintosh 50

from Windows 50

Eco‑Mode setting 83

Embedded Web Server

accessing 12

copying settings to other

printers 99

functions 12

modifying confidential print

settings 99

problem accessing 149

using 12

Embedded Web Server

Administrator's Guide

where to find 88

envelopes

loading, multipurpose feeder 36

tips on using 45

environmental settings 83

Eco‑Mode 83

Hibernate mode 84

Hibernate Timeout 85

Index 153

Schedule Power Modes 86

Sleep mode 84

erasing non‑volatile memory 88

erasing volatile memory 88

Ethernet network

preparing to set up for Ethernet

printing 23

Ethernet network setup

using Macintosh 23

using Windows 23

Ethernet networking

Macintosh 23

Windows 23

Ethernet port 20

Ethernet setup

preparing for an 23

exterior of the printer

cleaning 89

factory defaults, restoring 100

finding more information about the

printer 7

Finishing menu 77

Flash memory full [52] 115

Flash memory unformatted

[53] 115

font sample list, printing 51

General Settings menu 72

green settings

Eco‑Mode 83

Hibernate mode 84

Hibernate Timeout 85

Schedule Power Modes 86

Hibernate mode

using 84

Hibernate Timeout

setting 85

imaging unit

replacing 93

Imaging unit low [84.xy] 115

Imaging unit nearly low [84.xy] 115

Imaging unit very low, [x] estimated

pages remain [84.xy] 115

Insert tray [x] 116

installing

optional tray 19

installing an optional card 17

installing optional tray 19

installing printer on a network

Ethernet networking 23

installing printer software 21

adding options 22

installing software

Local Printer Settings Utility 22

IPv6 menu 66

Jam, front door [20y.xx] 104

Jam, MP feeder [250.xx] 111

Jam, pull tray 1. Push down blue

flap. [23y.xx] 109

Jam, rear door [20y.xx] 107

Jam, standard bin [20y.xx] 108

Jam, tray [x] [24y.xx] 111

jams

accessing 103

avoiding 102

understanding messages 103

jams, clearing

behind front door 104

behind rear door 107

in duplex area 109

in standard bin 108

in Tray 1 111

in Tray 2 111

Multipurpose feeder 111

labels, paper

tips 45

letterhead

loading, multipurpose feeder 36

tips on using 46

linking trays 39

Load [paper source] with [custom

string] [orientation] 116

Load [paper source] with [custom

type name] [orientation] 116

Load [paper source] with [paper

size] [orientation] 116

Load [paper source] with [paper

type] [paper size] [orientation] 117

Load MP feeder with [custom

string] [orientation] 117

Load MP feeder with [custom type

name] [orientation] 117

Load MP feeder with [paper size]

[orientation] 117

Load MP feeder with [paper type]

[paper size] [orientation] 118

multipurpose feeder 36

trays 31

loading the optional tray 31

loading the standard tray 31

Local Printer Settings Utility

installing 22

lock, security 87

managing printer messages 97

memory

types installed on printer 87

memory card

installing 15

Memory full [38] 118

Memory low, no Resource Save

[35] 118

menu settings

loading on multiple printers 99

menu settings page

printing 28

menus

Active NIC 63

AppleTalk 67

Configure MP 57

Custom Types 61

Default Source 53

Finishing 77

General Settings 72

IPv6 66

list of 53

Network [x] 63

Network Card 65

Network Reports 64

Paper Loading 60

Paper Size/Type 54

Paper Texture 57

Paper Weight 59

PCL Emul 80

PostScript 80

Quality 78

Reports 62

Security Audit Log 70

Set Date and Time 71

Setup 75

Index 154

SMTP Setup menu 69

Standard Network 63

Standard USB 68

Substitute Size 57

TCP/IP 65

Universal Setup 62

Utilities 79

Wireless 67

XPS 80

menus list 53

moving the printer 8, 95, 96

multipurpose feeder

loading 36

Network [x] menu 63

Network Card menu 65

Network error, port [x] [54] 118

Network error, standard port

[54] 119

Network Reports menu 64

network setup page

printing 29

Non‑Dell [supply type], see User’s

Guide [33.xy] 119

non‑volatile memory 87

erasing 88

number of remaining pages

estimate 90

optional card

installing 17

optional tray

installing 19

loading 31

options

memory card 15

memory cards 14

updating in printer driver 22

ordering supplies

using Printer Home 90

paper

characteristics 42

letterhead 43

loading, multipurpose feeder 36

preprinted forms 43

recycled 44

selecting 43

storing 46

unacceptable 43

Universal size setting 30

paper feed troubleshooting

message remains after jam is

cleared 126

paper jams

avoiding 102

paper jams, clearing

behind front door 104

behind rear door 107

in duplex area 109

in standard bin 108

in Tray 1 111

in Tray 2 111

Multipurpose feeder 111

Paper Loading menu 60

paper messages

Jam, pull tray 1. Push down blue

flap. [23y.xx] 109

paper size

setting 30

Paper Size/Type menu 54

paper sizes

supported by the printer 47

paper stop, using 31

Paper Texture menu 57

Paper too short [34] 119

paper type

setting 30

paper types

duplex support 48

supported by printer 48

where to load 48

Paper Weight menu 59

parallel port 20

Parallel port disabled [56] 120

parts

checking status 89

PCL Emul menu 80

Personal Identification Number

method

using 26

PostScript menu 80

preparing to set up the printer on

an Ethernet network 23

print irregularities 138

print job

canceling from the printer control

panel 51

canceling, from computer 52

print quality troubleshooting

blank pages 132

characters have jagged edges 132

clipped pages or images 133

gray background on prints 135

horizontal voids appear on

prints 146

print irregularities 138

print is too dark 139

print is too light 141

printer is printing solid black

pages 143

repeating print defects appear on

prints 139

shadow images appear on

prints 134

skewed print 142

streaked horizontal lines appear

on prints 144

streaked vertical lines 145

toner rubs off 148

toner specks appear on prints 148

transparency print quality is

poor 143

uneven print density 148

white streaks 147

print troubleshooting

incorrect characters print 130

incorrect margins on prints 136

jammed pages are not

reprinted 127

job prints from wrong tray 129

job prints on wrong paper 129

jobs do not print 127

Large jobs do not collate 131

paper curl 137

paper frequently jams 126

print job takes longer than

expected 129

printing slows down 128

tray linking does not work 130

unexpected page breaks

occur 131

printer

configurations 9

minimum clearances 8

moving 8, 95, 96

selecting a location 8

shipping 96

printer configurations

basic model 9

configured model 9

Index 155

printer control panel

buttons 11

factory defaults, restoring 100

indicator light 11, 12

Sleep button light 12

using 11

printer control panel PIN

creating 100

printer control panel, virtual

display

using the Embedded Web

Server 97

printer information

where to find 7

printer is printing blank pages 132

printer messages

Bin full. Remove paper. 113

Cannot collate large document

[37] 113

Cannot defrag flash memory

[37] 113

Cartridge low [88.xy] 114

Cartridge nearly low [88.xy] 113

Cartridge very low, [x] estimated

pages remain [88.xy] 114

Cartridge, imaging unit mismatch

[41.xy]] 113

Change [paper source] to [custom

string]. Load [orientation]. 114

Change [paper source] to [custom

type name]. Load

[orientation]. 114

Change [paper source] to [paper

size]. Load [orientation]. 114

Change [paper source] to [paper

type] [paper size]. Load

[orientation]. 114

Close front door 115

Complex page may misprint

[39] 118

Defective flash memory [51] 115

Flash memory full [52] 115

Flash memory unformatted

[53] 115

Imaging unit low [84.xy] 115

Imaging unit nearly low

[84.xy] 115

Imaging unit very low, [x]

estimated pages remain

[84.xy] 115

Insert tray [x] 116

Jam, front door [20y.xx] 104

Jam, MP feeder [250.xx] 111

Jam, rear door [20y.xx] 107

Jam, standard bin [20y.xx] 108

Jam, tray [x] [24y.xx] 111

Load [paper source] with [custom

string] [orientation] 116

Load [paper source] with [custom

type name] [orientation] 116

Load [paper source] with [paper

size] [orientation] 116

Load [paper source] with [paper

type] [paper size]

[orientation] 117

Load MP feeder with [custom

string] [orientation] 117

Load MP feeder with [custom type

name] [orientation] 117

Load MP feeder with [paper size]

[orientation] 117

Load MP feeder with [paper type]

[paper size] [orientation] 118

managing 97

Memory full [38] 118

Memory low, no Resource Save

[35] 118

Network error, port [x] [54] 118

Network error, standard port

[54] 119

Non‑Dell [supply type], see User’s

Guide [33.xy] 119

Paper too short [34] 119

Parallel port disabled [56] 120

Printer restart. Check last job. 120

Rear USB port disabled [56] 120

Reinstall missing or unresponsive

cartridge [31.xy] 120

Reinstall missing or unresponsive

imaging unit [31.xy] 121

Replace cartridge, 0 estimated

pages remain [88.xy] 120

Replace imaging unit, 0 estimated

pages remain [84.xy] 120

Replace unsupported cartridge

[32.xy] 121

Replace unsupported imaging unit

[32.xy] 121

Too many trays. Remove some.

[58] 121

printer options troubleshooting

internal option is not

detected 124

tray problems 125

printer problems, solving basic 122

Printer restart. Check last job. 120

printer security

information on 88

printer software

installing 21

printing

font sample list 51

from Macintosh 50

from Windows 50

menu settings page 28

network setup page 29

printing a document 50

publications

where to find 7

Push Button Configuration method

using 26

Quality menu 78

Rear USB port disabled [56] 120

recycled paper

using 44

recycling

Dell products 86

Reinstall missing or unresponsive

cartridge [31.xy] 120

Reinstall missing or unresponsive

imaging unit [31.xy] 121

repeating print defects appear on

prints 139

Replace cartridge, 0 estimated

pages remain [88.xy] 120

Replace imaging unit, 0 estimated

pages remain [84.xy] 120

Replace unsupported cartridge

[32.xy] 121

Replace unsupported imaging unit

[32.xy] 121

replacing

imaging unit 93

toner cartridge 91

reports

viewing 98

Reports menu 62

restoring factory default

settings 100

Index 156

safety information 5, 6

Schedule Power Modes

using 86

security

modifying confidential print

settings 99

Security Audit Log menu 70

security lock 87

security Web page

where to find 88

selecting a location for the

printer 8

selecting paper 43

Set Date and Time menu 71

setting

paper size 30

paper type 30

TCP/IP address 65

Universal paper size 30

setting Hibernate Timeout 85

setting up the printer

on an Ethernet network

(Macintosh only) 23

on an Ethernet network (Windows

only) 23

Setup menu 75

shipping the printer 96

Sleep mode

adjusting 84

SMTP Setup menu 69

software

Status Messenger 97

Status Monitor Center 97

Supplies Ordering Utility 90

standard bin, using 31

Standard Network menu 63

standard tray

loading 31

Standard USB menu 68

statement of volatility 87

Status Monitor Center

accessing 97

storing

paper 46

supplies 90

streaked horizontal lines appear on

prints 144

streaked vertical lines appear on

prints 145

streaks appear 147

Substitute Size menu 57

supplies

checking status 89

conserving 83

ordering 90

storing 90

Supplies Ordering Utility

ordering supplies 90

supply notifications

configuring 98

supported paper sizes 47

supported paper types and

weights 48

TCP/IP menu 65

tips

card stock 44

labels, paper 45

letterhead 46

on using envelopes 45

transparencies 46

tips on using envelopes 45

toner cartridge

replacing 91

toner darkness

adjusting 50

Too many trays. Remove some.

[58] 121

transparencies

loading, multipurpose feeder 36

tips 46

trays

linking 39

loading 31

unlinking 39

troubleshooting

cannot open Embedded Web

Server 149

checking an unresponsive

printer 122

contacting technical support 150

solving basic printer

problems 122

troubleshooting, display

printer display is blank 123

troubleshooting, paper feed

message remains after jam is

cleared 126

troubleshooting, print

incorrect characters print 130

incorrect margins on prints 136

jammed pages are not

reprinted 127

job prints from wrong tray 129

job prints on wrong paper 129

jobs do not print 127

Large jobs do not collate 131

paper curl 137

paper frequently jams 126

print job takes longer than

expected 129

printing slows down 128

tray linking does not work 130

unexpected page breaks

occur 131

troubleshooting, print quality

blank pages 132

characters have jagged edges 132

clipped pages or images 133

gray background on prints 135

horizontal voids appear on

prints 146

print irregularities 138

print is too dark 139

print is too light 141

printer is printing solid black

pages 143

repeating print defects appear on

prints 139

shadow images appear on

prints 134

skewed print 142

streaked horizontal lines appear

on prints 144

streaked vertical lines 145

toner rubs off 148

toner specks appear on prints 148

transparency print quality is

poor 143

uneven print density 148

white streaks on a page 147

troubleshooting, printer options

internal option is not

detected 124

tray problems 125

unacceptable paper 43

uneven print density 148

Universal paper size

setting 30

Universal Setup menu 62

unlinking trays 39

Index 157

updating options in printer

driver 22

USB port 20

using

Wireless Setup Assistant 27

Wireless Setup Utility 26

using Hibernate mode 84

using Schedule Power Modes 86

using the Embedded Web

Server 12

Utilities menu 79

vertical voids appear 147

viewing

reports 98

virtual display

checking, using Embedded Web

Server 97

voids appear 147

volatile memory 87

erasing 88

volatility

statement of 87

Wireless menu 67

wireless network

configuration information 25

wireless network setup

using the Embedded Web

Serve 28

Wireless Setup Assistant

using 27

Wireless Setup Utility

using 26

XPS menu 80

Index 158

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