Dell Client Management Pack Version 4 1 For Microsoft System Center Operations Manager Owners Manual 4.1 Release Notes

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Dell Client Management
Pack
Version 4.1

Release Notes

This readme provides information on the Dell Client Management Pack version 4.1, which can be imported into Microsoft(R)
System Center Operations Manager (SCOM) 2007 SP1/R2 and System Center Essentials (SCE) 2007 SP1/2010.
NOTE: All references to Operations Manager are also applicable to System Center Essentials.
The Dell Client Management Pack version 4.1 enables SCOM/SCE to discover and monitor the status of Dell Client systems,
on a defined network segment. This improved representation, which includes the receipt of failure and pre-failure alerts,
allows you to assess, respond to, and ensure the availability of Dell Clients monitored in the SCOM environment. In addition
to improved availability, the management pack enhances the ability to monitor and manage the hardware in a single
management solution.

What’s New
•

Support for OpenManage Client Instrumentation (OMCI) 7.8, OMCI 8.0 and OMCI 8.0.1.

•

Launching remote desktop console for Dell Clients.

•

Support to display Manufacturing Ship date and Battery Part numbers of the Dell Client.

Software Requirements
List of Operating Systems supported on the Management Station:
Refer to the list of supported configurations for the following SCOM versions:
• SCOM 2007 R2 - http://technet.microsoft.com/en-us/library/bb309428.aspx
• SCOM 2007 SP1 - http://technet.microsoft.com/en-us/library/dd819933.aspx
• SCE 2007 SP1 - http://technet.microsoft.com/en-us/library/ff741762.aspx
• SCE 2010 - http://technet.microsoft.com/en-us/library/bb422876.aspx
List of Operating Systems supported on the Managed Node:
• Windows XP Professional SP2
• Windows XP Professional x64 Edition with SP2
• Windows XP Professional x86 (32-bit) Edition with SP3
• Windows XP Professional x64 (64-bit) Edition with SP3
• Windows Vista Ultimate
• Windows Vista Ultimate x64 Edition
• Windows Vista Ultimate SP1
• Windows Vista Ultimate SP1 x64 Edition
• Windows Vista Business SP1
• Windows Vista Business SP1 x64 Edition
• Windows Vista Enterprise SP1
• Windows Vista Enterprise SP1 x64 Edition
• Windows XP Tablet PC Edition
• Windows 7 Professional x86 (32-bit) Edition
• Windows 7 Professional x64 (64-bit) Edition
• Windows 7 Ultimate x86 (32-bit) Edition
• Windows 7 Ultimate x64 (64-bit) Edition

Installation
For information on installing the Dell Client Management Pack v4.1 for Microsoft SCOM 2007 SP1/R2 and SCE 2007 SP1/2010,
refer the "Dell Client Management Pack Version 4.1 For Microsoft System Center Operations Manager 2007 R2/SP1 and
System Center Essentials 2007 SP1/2010 Installation Guide".
NOTE: The Installation Guide (DellMPv41_Client_IG.pdf) is available under the folder where you extracted the Dell Client
Management Pack v4.1.

Prerequisites
This section provides information on the minimum requirements for installing and using the Dell Client Management Pack
version 4.1 for Microsoft System Center Operations Manager 2007 SP1/R2 and Microsoft System Center Essentials 2007
SP1/2010.
Requirements for Managed node:
* Dell(TM) OpenManage(TM) Client Instrumentation:
The recommended version of Dell OpenManage Client Instrumentation (OMCI) is 8.0.1
NOTE: If the OMCI version available on a client system is earlier than 7.8, then Client system is grouped under the
“UnManaged” group and monitoring is disabled. The Dell Client Management Pack also groups the client systems without
OMCI and Dell Vostro systems under the “UnManaged” group.
Supported Dell Devices
* Supported Client Systems: All Dell Optiplex, Precision and Latitude systems that are supported by Dell OpenManage Client
Instrumentation version 7.8 and later are managed using the Dell Client Management Pack v4.1

Upgrade
You can upgrade Dell Client Management Pack Version 4.0 to Dell Client Management Pack Version 4.1.
NOTE: You cannot apply Dell Client Management Pack Version 4.1 as an upgrade over Dell Management Pack Version 3.x or
any other versions prior to Dell Management Pack Version 3.x. Importing the Dell Client Management Pack version 4.1 over
the Dell Management Packs Version 3.x is not a supported configuration.

Uninstallation
For information on uninstalling the Dell Client Management Pack v4.1, see the "Dell Client Management Pack Version 4.1 for
Microsoft System Center Operations Manager 2007 R2/SP1 and System Center Essentials 2007 SP1/2010 Installation Guide".
NOTE: The Installation Guide (DellMPv41_Client_IG.pdf) is available under the folder where you extracted the Dell Client
Management Pack v4.1.

Open Issues and Resolutions
Fixed Issues/def

Issue 1 - DF340250: The attribute "Display Name" for Dell Client system is not displayed in the SCOM Operations
Console.
Description
The Attribute "Display name" is not shown in SCOM Operations console. Whereas in SCOM web console, "Display name" is
shown.
Resolution
No known resolution.
Versions Affected
This is a limitation in the SCOM 2007 SP1/R2, SCE 2007 SP1/2010 Operations console.

Issue 2 - DF337447, DF487238: Improper display of attribute "Operating System" for Dell Clients in the SCOM Detailed
view.
Description
While discovering a Client machine with Windows Vista installed in it, value for attribute "Operating System" is displayed as
"Microsoftr Windows VistaT Ultimate" instead of "Microsoft® Windows Vista™ Ultimate". Similarly, "Microsoftr Windows
VistaT Business" instead of "Microsoft® Windows Vista™ Business".
Resolution
No known resolution.
Versions Affected
Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2 and System Center Essentials (SCE) 2007SP1/2010
Issue 3 - DF342472: On few Dell Client platforms, the health status does not change to normal even after the Dell
Client recovers from the Fan Probe error.
Description
On R5400, T7400 and Optiplex 390 systems, Health status does not change to normal after the Dell Client recovers from Fan
Probe error.
Resolution
Reboot the Dell Client to clear the status of the Fan probe.
Versions Affected
Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2 and System Center Essentials (SCE) 2007 SP1/2010
Platforms Affected
•

R5400

•

T7400

•

Optiplex 390

Issue 4 - DF484033: Value for attribute "Manufacture Ship Date" for Dell Client Systems is not displayed for Dell Clients
with OMCI 8.0.
Description
Value of attribute "Manufacture Ship Date" is not shown for OMCI clients 8.0. Whereas, it is shown for OMCI 7.8 and OMCI
8.0.1. This is because the underlying instrumentation layer does not support this feature in OMCI 8.0.
Resolution
Upgrade to 8.0.1 to get the Manufacture Ship Date of the Dell Clients.
Versions Affected
Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2, System Center Essentials (SCE) 2007 SP1/2010, Dell
Client Management Pack 4.1 and OMCI 8.0

Issue 5 - DF487533: Few attributes value of Dell Client are shown as empty when OMCI is downgraded from OMCI 8.0
to OMCI 7.8
Description
After downgrading OMCI from 8.0/8.0.1 to 7.8, you may see few attributes value of Dell Client shown as empty. These
attributes are model type, asset tag, service tag, bios version and manufacture ship date.
Resolution
Restart the Dell Client after downgrading OMCI from 8.0 to 7.8.
Versions Affected
Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2, System Center Essentials (SCE) 2007 SP1/2010 and OMCI
7.8
Issue 6 - DF499508: When an additional battery is added to the Dell Client, the battery part number for the added
battery is not discovered.
Description
On Dell Client Laptops that support multiple batteries, when an additional battery is added, the battery part number for the
added battery is not discovered in the subsequent discovery cycles.
Resolution
Reboot the Laptop.
Versions Affected
Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2, System Center Essentials (SCE) 2007 SP1/2010
Issue 7 - DF499881: Chassis intrusion health status does not change even after chassis is removed.
Description
On Optiplex 990(with bios: A05) and 390(with bios: A01), Chassis intrusion health status does not change even after chassis
is removed. BIOS do not have support these events and hence the OMCI does not expose these health for the above
platforms. As a result, Client Management Pack shows the components as healthy.
Resolution
No known resolution.
Versions Affected
Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2, System Center Essentials (SCE) 2007 SP1/2010 and OMCI
8.0.1
Platforms Affected
•

Optiplex 990(bios: A05)

•

390(bios: A01)

•

Precision T1600(bios: A01)

Issue 8 - DF501257: FAN health status does not change even after FAN stops.
Description
On Optiplex 990(with bios: A05), 390(with bios: A01) and Precision T1600 (with bios: A01), FAN health status does not
change even after FAN stops, and it remains unchanged even after the reboot of client system.
Resolution
No known resolution.
Versions Affected
Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2, System Center Essentials (SCE) 2007 SP1/2010 and OMCI
8.0.1
Platforms Affected
•

Optiplex 990(bios: A05)

•

390(bios: A01)

•

Precision T1600(bios: A01)

Global Support
For information on technical support, visit dell.com/contactus.
For information on documentation support, visit support.dell.com/manuals. On the Manuals page, click Software >Systems Management. Click on the right-side, and select the product to access the documents.
For information on technical support, visit www.dell.com/contactus.

Information in this document is subject to change without notice.
© 2011 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, OptiPlex™, Latitude™, PowerEdge™, PowerVault™, PowerConnect™,
OpenManage™, EqualLogic™, KACE™, FlexAddress™, and Vostro™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, and Celeron® are
registered trademarks and Core™ is a trademark of Intel Corporation in the U.S. and other countries. AMD® is a registered trademark and AMD
Opteron™, AMD Phenom™, and AMD Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, Windows Server®,
MS-DOS® and Windows Vista® are registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat Enterprise
Linux® and Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and/or other countries. Novell® is a registered
trademark and SUSE ™ is a trademark of Novell Inc. in the United States and other countries. Oracle® is a registered trademark of Oracle
Corporation and/or its affiliates. Citrix®, Xen®, XenServer® , and XenMotion® are registered trademarks of Citrix Systems, Inc. in the United
States and/or other countries. VMware®, Virtual SMP®, vMotion®, vCenter®, and vSphere® are registered trademarks of VMWare, Inc. in the
United States or other countries.
Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Dell
Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
2011 – 10

Rev. A00



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