Dell Client Management Pack Version 5 1 For Microsoft System Center Operations Manager Users Manual 5.1 User's Guide
2014-11-13
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Dell Client Management Pack Version 5.1 For Microsoft System Center Operations Manager User’s Guide Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. 2014 - 1 Rev. A00 Contents 1 Overview......................................................................................................................5 What Is New In This Release................................................................................................................. 5 Key Features Of Dell Client Management Pack................................................................................... 5 About Dell Client Management Pack................................................................................................... 6 Details Of Components Modelled By The Dell Client Management Pack.................................... 7 2 Dell Client Management Pack Operations......................................................... 9 Discovery And Grouping....................................................................................................................... 9 Discovering A Dell Client.................................................................................................................9 Dell Hardware Discovery And Grouping...................................................................................... 10 Objects Discovered By Dell Client Management Pack.................................................................11 Monitoring............................................................................................................................................11 Health Status Indicators................................................................................................................. 11 Views.............................................................................................................................................. 12 Tasks.....................................................................................................................................................15 Client Reboot And Shutdown........................................................................................................15 Launching The Remote Desktop For A Dell Client System..........................................................15 Reports................................................................................................................................................. 15 OpenManage Windows Event Log................................................................................................16 Customizing The Dell Client Management Pack............................................................................... 16 Unit Monitors................................................................................................................................. 16 Object Discoveries......................................................................................................................... 17 Rules...............................................................................................................................................18 OMCI Override Properties.............................................................................................................18 3 Related Documentation And Resources...........................................................19 Microsoft Guidelines For Performance And Scalability For Operations Manager ........................... 19 Other Documents You May Need...................................................................................................... 19 Contacting Dell....................................................................................................................................19 4 Troubleshooting..................................................................................................... 21 4 1 Overview The Dell Client Management Pack version 5.1 for Microsoft System Center 2012 R2 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, System Center 2012 Operations Manager, or System Center Operations Manager 2007 R2 allows you to manage and monitor the availability of Dell client systems. CAUTION: Perform the procedures in this document only if you have proper knowledge and experience in using Microsoft Windows operating system and System Center 2012 R2 Operations Manager, System Center 2012 SP1 Operations Manager, System Center 2012 Operations Manager, and System Center Operations Manager 2007 R2, to avoid data corruption and/or data loss. NOTE: The readme file packaged in the self-extracting executable Dell_Client_Management_Pack_v5.1_A00.exe contains the latest information about software and management station requirements, and information about known issues. The latest readme file is available at dell.com/support/manuals. NOTE: All references to OpsMgr in this guide are applicable to System Center 2012 R2 Operations Manager, System Center 2012 SP1 Operations Manager, System Center 2012 Operations Manager, and System Center Operations Manager 2007 R2, unless otherwise specified. What Is New In This Release The Dell Client Management Pack version 5.1 supports: • Support for OpenManage Client Instrumentation (OMCI) v8.1, v8.1.1, v8.2, v8.2.1 • Microsoft System Center 2012 R2 Operations Manager • Microsoft Windows 2012 R2 as management server operating system • Microsoft Windows 8 with OMCI 8.2 for client • Support for alerts for Intel-based RAID Controller, Virtual Disk and Physical Disk. Key Features Of Dell Client Management Pack The following table lists the key features and functionality of the Dell Client Management Pack version 5.1. Table 1. Features And Functionality Feature Functionality Discovery Supports in-band discovery of Dell Precision, Dell Latitude, and Dell OptiPlex client systems that has the supported OMCI version and Windows operating system installed. 5 Feature Functionality NOTE: Dell Client Management Pack version 5.1 groups client systems without OMCI service installed, OMCI version earlier than 8.0, Dell client systems on which OMCI service has been stopped or disabled, and Dell Vostro client systems as Dell UnManaged Clients. Monitoring Supports health monitoring for Dell client systems and instance level health information for processors, OMCI service, sensors, and storage. NOTE: Only group level monitoring is supported for memory component. Instance level monitoring is not supported for memory instance. Alerts from Dell Client systems Events generated by OMCI in the windows event log. Report OpenManage Windows Event Log The event analysis report displays the event time, log record, and status (criticality) of OMCI events for selected Dell Windows client systems. Launching Remote Desktop Launches the remote desktop for client systems through OpsMgr console. Client Shutdown and Reboot Supports the shutdown and reboot tasks for the Dell client systems through OpsMgr console. Hardware Health roll up Provides the client hardware health roll up to Windows Computer Health. For more information, see Viewing Dell Client Hardware Health Roll-up. About Dell Client Management Pack The following table describes the management packs and utilities, and their dependencies with each other. Table 2. Management Pack Functionality And Dependencies Management Pack Management Pack/Utility Description Base Folder Utility Defines the Dell Hardware Group None and Dell folders in the Monitoring pane of the OpsMgr console. Dell Windows Client Management Pack Discovers, monitors, and Base Folder Utility 4.0 provides alert management for supported Dell client systems and its components. 6 Dependency Details Of Components Modelled By The Dell Client Management Pack The following table lists the details and the components modelled by the management pack. Table 3. Management Pack Details And Components Modelled Management Pack Component Details Dell Windows Client Management Pack (Dell.WindowsClient.mp) Displays hardware components of the Dell client systems and monitors up to the component group levels. Health of individual components in the Client Diagram View is shown for the following: • • • • OMCI Service Processors Sensors Storage 7 8 2 Dell Client Management Pack Operations This chapter provides information on the various operations that you can perform on Microsoft System Center 2012 R2 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, Microsoft System Center 2012 Operations Manager, and Microsoft System Center Operations Manager 2007 R2, using the Dell Client Management Pack version 5.1. The Client Management Pack enables the following operations to manage Dell client systems: • • Discover and monitor Dell Latitude, Dell Precision, and Dell OptipPlex computers running supported OMCI and client Windows operating systems. Group Dell Clients without instrumentation and client systems running without OMCI service under the Dell UnManaged Clients group. NOTE: Dell Vostro systems are displayed under the Dell UnManaged Clients group. • • • • Monitor the health status for client hardware components by polling at periodic intervals, and update the state of each component in the diagram view. A health status is a standardized description of the functional performance of a component, system, or service. For more information, see Tasks. Perform client shutdown and reboot tasks. Launch remote desktop for Dell client systems. Generate reports on Dell Windows Event Log and OMCI events from the Windows Event Log of the managed system. Discovery And Grouping Discovering A Dell Client To discover Dell client systems in the network, ensure that the devices appear in the Agent Managed view under the Administration section of the OpsMgr console. You can use overrides to increase or decrease the discovery and monitoring intervals for specific Dell hardware to meet the needs of your implementation. The client discovery process classifies a system as Dell UnManaged Clients if: • • • Lower version than OMCI 8.0 is installed on the Dell client system. Client instrumentation (OMCI) services is disabled or not running. Client system is a Vostro system. Adding Dell Client Systems To add a Dell client system to the Agent Managed list: 1. Log on to the system with an account that has the OpsMgr Administrator role for the OpsMgr management groups. 2. In the OpsMgr console, click Administration. 3. At the bottom of the Administration pane, click Discovery Wizard. The Computer and Device Management Wizard screen is displayed. 9 4. Click Next after reading the instructions on the screen. 5. To discover Dell client systems, select the Advanced discovery option. 6. In the Computer and Device Classes drop-down list, select Clients Only. 7. Click Next. The Discovery Method screen is displayed. 8. Select one of the two options given below: – Scan Active Directory — enables you to specify the selected objects from the Active Directory. 1. Click Configure to create a query to find the objects that you want to scan. 2. Select the domain where the objects that you want to discover reside, from the Domain drop-down list. – Browse for, or type-in computer names — enables you to browse for or type the names of the Dell client systems you want to discover. Click Browse to search for systems on the network or type the name of the system you want to discover. 9. Click Next. The Administrator Account page is displayed. 10. Specify the user account that has administrator rights on the computers that you want to scan using one of the two options: – Use selected Management Server Action Account — indicates that you can use the existing Management Server Action Account as the administrator account. – Other user account — indicates that you can specify any account other than the existing Management Server Action Account. Specify the User Name, Password, and the Domain in which the account is present. NOTE: If you select This is a local computer account, not a domain account, then you must specify the Computer Name instead of the Domain name. 11. Click Discover. The Select Objects to Manage page displays the list of Dell client systems that you selected. 12. Select the Dell client systems that you want to manage and click Next. 13. Specify the path for Agent Installation Directory, specify the credentials for Agent Action Account, and click Finish. Dell Hardware Discovery And Grouping The following table lists the details of the hardware discovery and grouping by the Dell Client Management Pack. Table 4. Dell Hardware Discovery And Grouping Classification Group Name on OpsMgr Console Hardware Type Dell Windows Dell Managed Dell client systems: • • • Dell UnManaged 10 Latitude Dell Precision Optiplex Vostro client system Objects Discovered By Dell Client Management Pack The following table lists the details of objects discovered by the Dell Client Management Pack. Table 5. Dell Object Discoveries Discovery Object Description Dell Managed Client Group population discovery Discovers the Dell Managed Group with all the supported models of Dell business clients. Dell Client discovery Discovers all the supported models of Dell Business Clients that have the supported Dell Product Instrumentation. Discover Hardware Components for Dell clients Discovers all Dell Clients Components which includes Processors, Sensors, Storage and Memory components. Services discovery Discovers the Dell OpenManage Client Instrumentation Service. Dell Hardware Group population discovery Discovers the Dell Hardware Group of Dell Clients Groups. UnManaged Client Group population discovery Discovers the Dell Client systems that are not being monitored either due to the absence of Dell Instrumentation or has a lower version of OMCI than 8.0 or if the OMCI service has been disabled or stopped and Dell Vostro Client systems as Dell Unmanaged Group. Dell Client Group population discovery Discovers the Dell Clients Group with Managed and Unmanaged Clients Groups. Monitoring The Dell Client Management Pack enables you to monitor the discovered Dell Client systems. The Health Status Indicators helps you to monitor the health of your Dell Client systems on the network. Health Status Indicators The following table lists the icons that indicate the health status of the discovered Dell client systems on the OpsMgr console. For more information on severity propagation, see State Views. Icon Severity Level Normal/OK — The component is working as expected. Warning/Noncritical — A probe or other monitoring device has detected a reading for the component that is above or below the acceptable level. The component may still be functioning, but it could fail. The component may also be functioning in an impaired state. Critical/Failure/Error — The component has either failed or failure is imminent. The component 11 Icon Severity Level requires immediate attention and may need replacement. Data loss may have occurred. The specific component is not monitored. The service is unavailable. Views You can monitor the Dell Client systems using the following views: • Alerts Views • Diagram Views • State Views Alerts Views The Alerts Views displays alerts for the events received from the OMCI service running on the systems that you are monitoring. To view the alerts for the systems you are monitoring: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane, navigate to the Dell folder and click the folder to display the different views. 3. Click Alerts Views → Client Alerts. The OpsMgr console displays the alerts for all the Dell client systems that you are monitoring in the Client Alerts pane. You can see alerts that meet the criteria that you specified in the Authoring pane of the OpsMgr console, such as severity, resolution state, or alerts that are assigned to you. 4. Select an alert to view the details in the Alert Details pane. Diagram Views The Diagram Views displays a hierarchical and graphical representation of all Dell clients on your network that OpsMgr manages. The Dell Windows Client Management Pack offers the following views: • Client Diagram • Complete Diagram View 12 Client Diagram View Figure 1. Graphical Representation Of Dell Client Systems Managed By OpsMgr To access the Client Diagram: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views → Client Diagram. The Client Diagram offers a graphical representation of all Dell client systems that OpsMgr manages. You can expand and verify the status of individual systems and their components in the diagram. The root node for this view is the Dell Windows Clients group. You can view details for Dell Clients with this view. 4. Select a component in the diagram to view the details in the Detail View pane. You can view details of the OMCI service as well as the following hardware components of Dell clients: – Memory – Processors – Sensors – Storage 13 Complete Diagram View Figure 2. Graphical Representation Of All Dell Devices To access the Complete Diagram View: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views → Complete Diagram View. The Complete Diagram View offers a graphical representation of all Dell devices that OpsMgr manages. You can expand and verify the status of individual devices and their components in the diagram. You can view details for Dell Clients and Dell UnManaged with the Complete Diagram View. 4. Select a component in the diagram to view the details in the Detail View pane. Viewing Dell Client Hardware Health Roll-Up You can view the Dell Client Hardware Health rolled up to Windows Computer Health. To view the Dell Client Hardware Health roll-up: 1. In the OpsMgr console, click My Workspace. 2. Right-click on Favorite Views and from the pop-up menu select New → Diagram Views. A Create Diagram View window is displayed. 3. In the Name text box, type the desired name. 4. In the Description text area, type the desired description. 5. In the Choose Target section, click Browse. The Select Object window is displayed. 6. In the Select Object window, select Dell Windows Clients from the Look for drop-down list and then click Search. 7. Click Add and then click OK. 14 8. In the Choose from a template section, select Client Diagram from the drop-down list. 9. Click Create. State Views The State Views displays the status of each Dell device managed by OpsMgr on your network. The Dell Client Management Pack provides a list of severity level indicators to help you monitor the health of the Dell client systems on the network. Accessing State Views To access the State Views: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3. Click State Views → Clients. The OpsMgr console displays the status of all the Dell client systems that you are monitoring on the right pane. 4. Select a state to view the details in the Detail Views pane. Tasks Tasks are available in the Actions/Tasks pane of the OpsMgr console. When you select a client system in the Diagram Views or the State Views, the relevant tasks appear in the Actions/Tasks pane. Client Reboot And Shutdown To reboot or shutdown a client: 1. In the OpsMgr console, navigate to either the State Views or Diagram Views. 2. Select any discovered Dell client system. 3. In the Actions/Task pane, click either Client Reboot or Client Shutdown. The Run Tasks screen is displayed. 4. Click Run. Launching The Remote Desktop For A Dell Client System To launch a remote desktop for the client system: 1. In the OpsMgr console, navigate to either the Diagram Views or State Views. 2. Select any discovered Dell client system. 3. Click Launch Remote Desktop under Dell Client Instance Tasks in the Actions/Tasks pane. The remote desktop for the client system is launched. Reports To access the reporting feature: 1. Click Reporting in the OpsMgr console. 2. Expand Reporting in the navigation pane. 15 3. Click Dell Client. NOTE: You can also access Reporting from the Diagram Views by clicking on the client instance. The option Dell OpenManage Windows Event Log is located in the Actions/Tasks pane under the Dell System instance reports along with the default Microsoft reports. OpenManage Windows Event Log The reporting feature is available with the Dell Client Management Pack. The event analysis report displays the event time, log record, and status (criticality) of OMCI events for selected Dell Windows client systems. 1. Click Reporting in the OpsMgr console. 2. Expand Reporting in the navigation pane. 3. Click Dell Client for the OpenManage Windows Event Log. 4. Click Open in the Actions/Tasks pane. 5. Select the time period to generate the report. 6. Click Add Object or Add Group. 7. Click Search to search for an object or group. 8. Select Add to add a single or multiple objects. The object is displayed in the selected object pane. 9. Choose the event severity to generate a report. 10. Click Run to generate the Windows Event Log report. Customizing The Dell Client Management Pack You can customize the following components of the Dell Client Management Pack by using overrides to increase or decrease the intervals to the specific Dell hardware management needs of the OpsMgr operator: • Monitors — Assesses various conditions that can occur in monitored objects. The result of this assessment determines the health state of a target and the alerts that are generated. • Object Discoveries — Finds objects on a network that need to be monitored. • Rules — Collects data, such as events generated by managed objects. Unit Monitors The following table provides information for the various Dell unit monitors and the applicable parameters for client systems. Table 6. Dell Unit Monitors In The Dell Client Management Pack Groups Unit Monitor Name Default Periodic Poll Setting OMCI Service Instance Periodic 3600 seconds (60 minutes) Memory Group for Dell Client Periodic 3600 seconds (60 minutes) Processor Group for Dell Client Periodic 3600 seconds (60 minutes) 16 Groups Unit Monitor Name Default Periodic Poll Setting Processor Unit Instance Periodic 3600 seconds (60 minutes) Sensors of Dell client systems Periodic 3600 seconds (60 minutes) Storage Group for Dell Client Periodic 3600 seconds (60 minutes) Disk Unit Instance Periodic 3600 seconds (60 minutes) • • • • Battery Fan Intrusion Temperature NOTE: When chassis door is removed or closed, OMCI generates Chassis Intrusion events. For more information on enabling, disabling, and clearing Chassis Intrusion events, see System Setup (BIOS) in the Owner's Manual of the Dell client system. NOTE: Monitoring for memory is available at the Group level only. Customizing Unit Monitors You can customize the following parameters of the Dell Client Management Pack unit monitors by using overrides: • Enabled — Allows you to enable or disable Monitors. You can set the Override setting to True or False. The default setting is True. • Interval in Seconds — The frequency in seconds with which the Dell Management Pack polls the Dell device to check the health of a component. The default is 3600 seconds (60 minutes). The unit monitors are triggered by a periodic poll configured as interval seconds. Object Discoveries Table 7. Dell Discovery Object Discovery Object Description Groups Discover Hardware Components Discovers the disk, memory, for Dell Client systems sensors, and processor of your system. Dell clients Dell client instance Hardware components of Dell client Storage group for Dell client Disk unit instance Memory group for Dell client Processor group for Dell client Processor unit instance Sensor group for Dell client OMCI Services discovery Dell clients Dell client instance Discovers the OMCI services. 17 Discovery Object Description Groups Services of Dell client OMCI service instance Customizing Object Discoveries Using overrides, you can customize the following Dell Client Management Pack discovery parameters: • Enabled — Allows you to enable or disable discoveries. You can set the Override setting to True or False. The default setting is True. • Interval in Seconds — Specifies the frequency in seconds that the Dell Management Pack discovers the component instance and attributes of your Dell Client system. The default value for this attribute is 86400 seconds (24 hours). Rules Dell Systems Event Processing Rules The Dell Client Management Pack processes rules from OMCI. You can customize the rules by setting override parameters for the rules. To customize the rules: 1. In the OpsMgr console, click the Authoring tab. 2. Select Rules under Management Packs Objects in the Authoring pane. 3. In the Rules pane, expand Dell Client instance and select a rule. 4. Right-click the rule and select Overrides. 5. Select Disable the Rule and any of the sub-options to disable the rule. Or Select Override the Rule and any of the sub-options to set the override parameters for the rule. You can also change the Severity setting in the Override Properties window for the rule. 6. Click OK to apply the override parameter to your rule or Cancel to cancel the changes. OMCI Override Properties All warning and critical events for OMCI have a corresponding event processing rule. Each of these rules are processed, based on the following criteria: • Source Name = "OpenManage Client Instrumentation" • Event ID = Event ID of the OMCI event • Severity = Severity of the OMCI event • Data Provider = Windows System Event log 18 Related Documentation And Resources 3 Microsoft Guidelines For Performance And Scalability For Operations Manager For optimal performance, deploy device-specific Server Management Pack Suite on different management servers. For information on Microsoft’s recommendations for scalability, see the Microsoft website at technet.microsoft.com. NOTE: Make sure that the Autogrow option is enabled in Operations Manager Data Warehouse and/or Database for improved performance. Other Documents You May Need Besides this User’s Guide, see the following guides available at dell.com/support/manuals. • The Dell OpenManage Client Instrumentation User’s Guide provides information about how the Dell OpenManage Client Instrumentation software enables remote management application programs to access client system information, monitor the client system status, or change the state of the client system. • The Dell Client Configuration Toolkit User's Guide describes the installation and use of the client configuration toolkit (CCTK) to configure various BIOS features for Dell client computer platforms. • The client hardware's Owner’s Manual provides information about your system, installing the system components and troubleshooting your system. Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit dell.com/support 2. Select your support category. 3. Verify your country or region in the Choose a Country/Region drop-down menu at the top of page. 4. Select the appropriate service or support link based on your need. 19 20 4 Troubleshooting The following table lists the known issues, resolutions, and where the issues are applicable. Table 8. Issues And Resolutions Applicable To OpsMgr Issue Resolution Dell alerts are not sorted chronologically. Check the registry on the managed system that has this problem. The sorting flags in the left overview definition may have been set to false. In some instances, when you import a management pack with changes already done to the sorting flags, the sorting flags may not get updated in the registry of the managed system. If you delete these settings for the view in the registry, they are recreated from the new management pack when you navigate to that view again. You can also edit the sorting flags in the registry for the view. Registry edit: HKEY_CURRENT_USER\Software\Microsoft \Microsoft Operations Manager \3.0\Console\% GUID.ViewTitle %AlertsView\Age To enable sorting of alerts, ensure the keys IsSortable and IsSorted are set to 1. Under certain conditions, alerts related to Handle Count Threshold and Private Bytes Threshold are displayed on the OpsMgr console of the management server. Microsoft KB968760 available at support.microsoft.com resolves this. Under certain conditions, an error message is displayed on the OpsMgr console of the management server with the Event ID – 623 and Event Source – Health Service ESE Store. Microsoft KB975057 available at support.microsoft.com resolves this. The System Center Operations Manager 2007 console may crash on certain operating systems. Microsoft KB951327, KB951526 available at support.microsoft.com resolves this. You may experience one or more of the following situations: Microsoft KB954049 available at support.microsoft.com resolves this • • • • The web console does not open. The My Workspace page does not display. Performance and Power Monitoring Views do not display. Health Service may not start up on the system. Reports do not appear as expected in the Reporting space of the Administration console. Microsoft KB954643 available at support.microsoft.com resolves this. 21 Issue Resolution The OpsMgr console intermittently displays the following error message - Health service Host Process encountered a problem and needed to close as a result of the Health Service crash. You may notice unexpected behavior in the discovery and monitoring of Dell devices. Microsoft KB951526 available at support.microsoft.com resolves this. Deleting management pack from OpsMgr console does not delete the client Alerts view and Diagram view. If user opens any of the client views, Object not found error displays. Close and re-open the OpsMgr console. Tooltip for objects in the Diagram Views of the OpsMgr web console does not display any information related to attributes. Switch to OpsMgr operation console. OMCI alerts are not displayed in the Alerts Views of the web console. Switch to OpsMgr operation console. Few unit monitors in the Dell client Management This is because unit monitors cannot display an Pack under the Sensors instance may display the Unavailable state when the instance is present and status as green even though the sub-instance does the unit monitor has been executed. not exist when you use the health explorer. Client system not shutting down through the Client Reboot and Shutdown task. 22 Make sure that no application is running on the client system.
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