Dell Computer Monitor In1910N Users Manual User Guide Operating Instructions

IN1910NB to the manual 520571f5-0bf3-4a21-b994-bc859994d699

2015-02-09

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Dell™IN1910NFlatPanelMonitorUser'sGuide
Notes, Notices, and Cautions
Information in this document is subject to change without notice.
©2009DellInc.Allrightsreserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo aretrademarksofDellInc;Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in
the United States and/or other countries; As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model IN1910Nb/IN1910Nf
March2009Rev.A00
About Your Monitor
Setting Up the Monitor
Operating the Monitor
Solving Problems
Appendix
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Back to Contents Page

AboutYourMonitor
Dell™IN1910NFlatPanelMonitorUser'sGuide
Package Contents
Product Features
Identifying Parts and Controls
Monitor Specifications
Plug and Play Capability
LCD Monitor Quality & Pixel Policy
Maintenance Guidelines
Package Contents
Your monitor ships with the components shown below. Ensure that you have received all the components and contact Dell if something is missing.
Product Features
NOTE: Some items may be optional and may not ship with your Monitor. Some features or media may not be available in certain countries.
lMonitor with stand
lPower Cable
lVGA Cable
lDrivers and Documentation media
lQuick Setup Guide
lSafety Information
The IN1910N flat panel display has an active matrix, thin-film transistor (TFT), liquid crystal display (LCD). The monitor features include:
■ 18.5-inch (469.9 mm) viewable area display.
■ 1366 x 768 resolution, plus full-screen support for lower resolutions.
■ Tilt adjustment capability.
■ Removable pedestal and Video Electronics Standards Association (VESA) 100 mm mounting holes for flexible mounting solutions.
■ Plug and play capability if supported by your system.
■ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
■ Software and documentation CD which includes an information file (INF), Image Color Matching File (ICM), and product documentation.
■ Energy Saver feature for Energy Star compliance.
■ Security lock slot.
Identifying Parts and Features
Front View
Back View
Front View
Front panel controls
Label
Description
1-2
Shortcut keys
*The default settings are Preset Modes Select and Brightness/Contrast
Select.
1
Preset Modes Select
2
Brightness/Contrast Select
3
OSD menu select
4
EXIT
5
Power button (with power light indicator)

Side View

Bottom View
Backview
Label
Description/Use
1
VESA mounting holes (100 mm)
(behind attached base plate)
To mount the monitor.
2
Barcode serial number label
To contact Dell for technical support.
3
Security lock slot
To help secure your monitor.
4
Dell Soundbar mounting brackets
To attach the optional Dell Soundbar.
5
Regulatory rating label
Lists the regulatory approvals.
Rightside
Left side
Bottom view
Monitor Specifications
Power Management Modes
IfyouhaveVESA'sDPMS™compliancedisplaycardorsoftwareinstalledinyourPC,themonitorcanautomaticallyreduceitspowerconsumptionwhennotin
use. This is referred to as Power Save Mode. If input from a keyboard, mouse or other input devices is detected by the computer, the monitor will automatically
"wake up". The following table shows the power consumption and signaling of this automatic power-savingfeature:
Pin Assignments
VGA Connector
Label
Description
1
AC power cord connector
2
VGA connector
VESA Modes
Horizontal
Sync
Vertical Sync
Video
Power
Indicator
Power Consumption
Normal operation
Active
Active
Active
White
16 W (maximum)
Active-off mode
Inactive
Inactive
Blanked
Amber
Less than 1 W
Switch off
-
-
-
Off
Less than 1 W
NOTE: This monitor is ENERGY STAR®-compliant.
NOTE: Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the
monitor.
Pin
Number
15-pin Side of the
Connected Signal Cable
Flat Panel Specifications
* IN1910N Color Gamut (Typical) is based on CIE1976 (85%) and CIE1931 (72%).
Resolution
Preset Display Modes
1
Video-Red
2
Video-Green
3
Video-Blue
4
GND
5
Self-test
6
GND-R
7
GND-G
8
GND-B
9
Computer 5V/3.3V
10
GND-sync
11
GND
12
DDC data
13
H-sync
14
V-sync
15
DDC clock
Screen type
Active matrix - TFT LCD
Panel type
TN
Screen dimensions
18.5 inches (18.5-inch viewable image size)
Preset display area:
Horizontal
Vertical
409.8 mm (16.1 inches)
230.4 mm (9.1 inches)
Pixel pitch
0.30 mm
Viewing angle
160°(vertical)typical,160°(horizontal)typical
Luminance output
250 CD/m ²(typical)
Contrast ratio
1000 to 1 (typical)
Faceplate coating
Antiglare with hard-coating 3H
Backlight
CCFL edgelight system
Response Time
5 ms typical
Color Depth
16.7 mil colors
Color Gamut
85 %*
Horizontal scan range
30 kHz to 83 kHz (automatic)
Vertical scan range
56Hzto76Hz(automatic)
Maximum preset resolution
1366 x 768 at 60 Hz
Display Mode
Horizontal Frequency (kHz)
Vertical Frequency (Hz)
Pixel Clock (MHz)
Sync Polarity
(Horizontal/Vertical)
Electrical
Physical Characteristics
Environmental
VGA, 720 x 400
31.5
70.0
28.3
-/+
VGA, 640 x 480
31.5
60.0
25.2
-/-
VESA, 640 x 480
37.5
75.0
31.5
-/-
VESA, 800 x 600
37.9
60.3
40.0
+/+
VESA, 800 x 600
46.9
75.0
49.5
+/+
VESA, 1024 x 768
48.4
60.0
65.0
-/-
VESA, 1024 x 768
60.0
75.0
78.8
+/+
VESA, 1366 x 768
47.7
59.8
85.5
+/+
Video input signals
Analog RGB, 0.7 Volts +/- 5%, positive polarity at 75 ohm input
impedance
Synchronization input signals
Separate horizontal and vertical synchronizations, polarity-free
TTL level, SOG (Composite SYNC on green)
AC input voltage/frequency/current
100 to 240 VAC/50 or 60 Hz + 3 Hz/2.0A (Max.)
Inrush iso surge current
120 V: 30 A (Max.)
240 V: 60 A (Max.)
Connector type
lD-sub: blue connector
Signal cable type
lD-sub: Detachable, Analog, 15 pin, shipped attached to
the monitor
Dimensions (with stand)
Height
344.0 mm (13.54 inches)
Width
453.7 mm (17.86 inches)
Depth
204.8 mm (8.06 inches)
Dimensions (without stand)
Height
273.8 mm (10.78 inches)
Width
453.7 mm (17.86 inches)
Depth
59.2 mm (2.33 inches)
Stand dimensions
Height
129.4 mm (5.09 inches)
Width
204.8 mm (8.06 inches)
Depth
204.8 mm (8.06 inches)
Weight
Weight with packaging
4.7 kg (10.36 lb)
Weight with stand assembly and cables
4.1kg(9.04lb)
Weight without stand assembly
(for wall mount or VESA mount considerations -
no cables)
3.4 kg (7.5 lb)
Weight of stand assembly
0.35 kg (0.77 lb)
Temperature
Operating
0°to40°C(32°to104°F)
Non-operating
Storage: -20°to60°C(-4°to140°F)
Shipping: -20°to60°C(-4°to140°F)
Humidity
Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display
Identification Data (EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings. If required,
the user can select different settings, but in most cases monitor installation is automatic.
LCD Monitor Quality & Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. The visible result is a fixed
pixel that appears as an extremely tiny dark or bright discolored spot. When the pixel remains permanently lit, it is known as a "bright dot." When the pixel
remains black, it is known as a "dark dot."
In almost every case, these fixed pixels are hard to see and do not detract from display quality or usability. A display with 1 to 5 fixed pixels is considered
normalandwithincompetitivestandards.Formoreinformation,seeDellSupportsiteat:support.dell.com.
Maintenance Guidelines
Caring for Your Monitor
For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor:
lTo clean your antistatic screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the
antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
lUse a lightly-dampened,warmclothtocleanthemonitor.Avoidusingdetergentofanykindassomedetergentsleaveamilkyfilmonthemonitor.
lIf you notice a white powder when you unpack your monitor, wipe it off with a cloth.
lHandleyourmonitorwithcareasdark-colored monitors may scratch and show white scuff marks more than lighter-coloredmonitors.
lTo help maintain the best image quality on your monitor, use a dynamically changing screen saver and turn off your monitor when not in use.
Back to Contents Page
Operating
10% to 80% (non-condensing)
Non-operating
Storage: 5% to 90% (non-condensing)
Shipping: 5% to 90% (non-condensing)
Altitude
Operating
3,048 m (12,000 ft) max
Non-operating
9,144 m (40,000 ft) max
Thermal dissipation
85.32 BTU/hour (maximum)
54.61 BTU/hour (typical)
CAUTION: Read and follow the Safety Instructions before cleaning the
monitor.
CAUTION: Before cleaning the monitor, unplug the monitor from the electrical
outlet.
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Appendix
Dell™IN1910NFlatPanelMonitorUser'sGuide
Safety Instructions
FCC Notice (U.S. Only) and Other Regulatory Information
Contacting Dell
CAUTION: Safety Instructions
For information on safety instructions, see the Safety Information that ships with your monitor.
FCC Notice (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com\regulatory_compliance.
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Visit support.dell.com.
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
3. Click Contact Us on the left side of the page.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.
Back to Contents Page

CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product
catalog.
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Setting Up Your Monitor
Dell™IN1910NFlatPanelMonitor
If you have a Dell™ desktop or a Dell™ portable computer with internet access
1. Go to http://support.dell.com,enteryourservicetag,anddownloadthelatestdriverforyourgraphicscard.
2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1366x768 again.
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NOTE: If you are unable to set the resolution to 1366x768 , please contact Dell™
toinquireaboutaGraphicsAdapterthatsupportstheseresolutions.
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Setting Up Your Monitor
Dell™IN1910NFlatPanelMonitor
IfyouhaveanonDell™desktop,portablecomputer,orgraphicscard
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Select Advanced.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Please refer to the graphics card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1366x768 again.
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NOTE: If you are unable to set the resolution to 1366x768 , please contact the manufacturer of your computer or consider purchasing a graphics adapter
thatwillsupportthevideoresolutionof1366x768.
Back to Contents Page
Operating the Monitor
Dell™IN1910NFlatPanelMonitorUser'sGuide
Using the Front Panel Controls
Using the On-Screen Display (OSD) Menu
Setting the Maximum Resolution
Using the Dell Soundbar (Optional)
Using the Tilt
Using the Front Panel
Use the control buttons on the side of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls,
an OSD shows the numeric values of the characteristics as they change.
Using the On-Screen Display (OSD) Menu
1.Press any key to launch the OSD menu and press to display the main menu.
Main Menu for Analog (VGA) Input

1-2
Shortcut keys
Use this button for direct access to the control menu that you define in the personalize menu.
*The default settings are Preset Modes Select and Brightness/Contrast Select.
1
Preset Modes Select
Use this button for different display preset modes on your monitor.
2
Brightness/Contrast
Use this button to access the "Brightness/Contrast" control menu.
3
OSD Menu
Use this button to open the On-Screen Display (OSD). See Using the OSD Menu.
4
Exit
Use this button to exit the OSD menu.
5
Power button
(withpowerlight
indicator)
Usethepowerbuttontoturnthemonitoronandoff.
Thewhitelightindicatesthatthemonitorisonandfullyfunctional.Anamberlightindicatespowersavemode.
NOTE: Ifyouchangethesettingsandtheneitherproceedtoanothermenu,orexittheOSDmenu,themonitorautomaticallysavesthechanges.The
changes are also saved if you change the settings and then wait for the OSD menu to disappear.
2.Press the and buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the table
foracomplete list of all the options available for the monitor.
3.Press the buttononcetoactivatethehighlightedoption.
4.Press the and buttons to select the desired parameter.
5. Press the buttontoentertheslidebarandthenusethe and buttons,accordingtotheindicatorsonthemenu,tomakeyourchanges.
6.Press the button to return to the main menu or exit the OSD menu.
Icon
Menu and Submenus
Description
Brightness/Contrast
Brightness
Contrast
Back
Allows you to adjust the brightness and contrast.
Brightness adjusts the luminance of the backlight.
Press the buttontoincreasethebrightnessandPress the button to decrease the brightness (min 0 ~ max 100).
Adjust the Brightness first, and then adjust the Contrast only if further adjustment is necessary.
Press the button to increase contrast and press the button to decrease contrast (min 0 ~ max 100).
The Contrast function adjusts the degree of difference between the darkest and lightest areas on the monitor screen.
Press the buttonto go back to or exit the main menu.
Auto Adjust
Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings for use
with your particular setup.
NOTE:Inmostcases,AutoAdjustproducesthebestimageforyourconfiguration.

Color Settings
Input Color Format
Mode Selection
Preset modes
VGA/DVI-D input
Standard
Multimedia
Game
Warm
Cool
Custom (RGB)
Video input
Movie
Game
Use the color settings to adjust the Image mode and color format.

Allows you to set the color format.
Allows you to set the display mode to Graphics or Video. If your computer is connected to your monitor, choose Graphics. If a DVD,
STB, or VCR is connected to your monitor, choose Video.
Mode suitable for desktop applications.
Mode for multimedia applications, e.g., video playback.
Mode suitable for gaming applications.
Select warm mode to obtain a red tint. This color setting is typically used for color-
intensive applications (photograph image editing,
multimedia, movies, etc.).
Select cool mode to obtain a bluish tint. This color setting is typically used for text based applications (spreadsheets, programming,
text editors, etc.).
Use the or button to increase or decrease each of the three colors (R, G, B) independently, in single-
digit increments, from 0 to
100.
Mode suitable for movie playback.
Mode suitable for game applications.
Sports
Nature
Hue
Saturation
Demo Mode
Reset Color Settings
Back
Mode suitable for sports scenes.
Mode suitable for nature scenes.
This feature can make the video image color shift from green to purple. Use this feature to adjust the skin tone. Use or
button
to adjust the hue from '0' to '100'.
increases the green hue in the image
increases the purple hue in the image
NOTE: Hue adjustment is only available for video input.
Allows you to adjust the color saturation of the video image. Use or button to adjust the saturation from '0' to '100'
makes video image looks monochrome
makes video image looks colorful
NOTE: Saturation adjustment is only available for video input.
Vertically splits the screen into two segments. The left half of the screen in the normal mode and the right half of the screen is
displayed in the color enhanced mode.
NOTE: Demo Mode is only available for video input.
Returns your monitor color settings to the factory default settings.
Press the button to go back to or exit the main menu.
Display Settings



Horizontal Position
Vertical Position
Sharpness
Pixel Clock
Phase
Reset Display Setting
Back

Use the and buttons to adjust image left and right. Minimum is '0' (-). Maximum is '100' (+).
Use the and buttons to adjust image up and down. Minimum is '0' (-). Maximum is '100' (+).
This feature can make the image look sharper or softer. Use or to adjust the sharpness from '0' to '100' .
T
he Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference. These settings are accessed through the
main OSD menu, by selecting 'Display Settings'.
Use the and buttons to adjust for best image quality.
If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (coarse) adjustment and then use Phase
(fine),again.
Resets the display settings to the factory default settings.
Press the buttonto go back to or exit the main menu.
Other Settings


Language
Menu Transparency
Menu Timer
Menu Lock
DDC/CI
LCD Conditioning
Factory Reset
Back
Language option to set the OSD display to one of 6 languages (English, Espanol, Francais, Deutsch, Japanese, Simplified Chinese).
Allows you to adjust the OSD background from opaque to transparent.
OSD Hold Time: Sets the amount of time the OSD will remain active after the last time you pressed a button.
Use the and buttons to adjust the slider in 5 second increments, from 5 to 60 seconds.
Controls user access to adjustments. When selected, no user adjustments are allowed. All buttons are locked except the
button.
NOTE: When the OSD is locked, pressing the button takes you directly to the OSD settings menu, with 'OSD Lock' pre-
selected
on entry. Choose "Unlock" and allow user access to all applicable settings.
DDC/CI(DisplayDataChannel/CommandInterface)allowsyourmonitorparameters(brightness,colorbalance,etc.)tobeadjustable
using software on your computer. You can disable this feature by selecting "Disable".
Enable this feature for best user experience and optimum performance of your monitor.

If an image appears to be retained on the monitor, select LCD Conditioning
to help eliminate any image retention. Using the LCD
Conditioning feature may take several hours. Severe cases of image retention are known as burn-
in, the LCD Conditioning feature
does not remove burn-in.
ResetallOSDsettingstothefactorydefaultsettings.
Press button to go back to or exit the main menu.
Personalize
There are 2 shortcut keys on the front panel. Select one control menu for each shortcut key to allow direct access.
OSD Warning Messages
When the monitor does not support a particular resolution mode you will see the following message :
This means that the monitor cannot synchronize with the signal that it is receiving from the computer.
See Monitor SpecificationsfortheHorizontalandVerticalfrequencyrangesaddressablebythismonitor.
The recommended mode is 1366x768.
WhenmonitorentersPowerSavemode,thefollowingmessageappears:
Activate the computer and wake up the monitor to gain access to the OSD
If you press any button other than the power button the following message will appear:
If VGA input is selected and VGA cable is not connected, a floating dialog box as shown below appears.

See Solving Problems for more information.
Setting the Maximum Resolution
To set the maximum resolution for the monitor.
1. Right-click on the desktop and select Properties.
2. Select the Settings tab.
3. Set the screen resolution to 1366x768.
4. Click OK.
If you do not see 1366x768 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following
procedures.
If you have a Dell desktop or portable computer:
¡Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
¡Go to the support site for your computer and download the latest graphic drivers.
¡Go to your graphics card website and download the latest graphic drivers.
Using the Dell Soundbar (Optional)
TheDellSoundbarisastereotwochannelsystemmountableonDellflatpaneldisplays.The Soundbar has a rotary volume and on/off control to adjust the
overall system level, a blue LED for power indication, and two audio headset jacks.
1.
Attach mechanism
2.
Headphone connectors
3.
Power indicator
4.
Power/Volume control
Using the Tilt
Tilt
With the built-in pedestal, you can tilt the monitor for the most comfortable viewing angle.
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NOTE: The base is detached when the monitor is shipped from the factory.
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Setting Up Your Monitor
Dell™IN1910NFlatPanelMonitor
Important instructions to set the display resolution to 1366x768 (Maximum)
For optimal display performance while using the Microsoft Windows®operating systems, set the display resolution to 1366 x 768 pixels by performing the
following steps:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Move the slider-bar to the right by pressing and holding the left-mouse button and adjust the screen resolution to 1366x768.
4. Click OK.
Ifyoudonotsee1366x768 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the provided directions:
1: If you have a Dell™ desktop or a Dell™ portable computer with internet access.
2: If you have a non Dell™ desktop, portable computer, or graphics card.
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Dell™IN1910NFlatPanelMonitor
Information in this document is subject to change without notice.
©2009DellInc.Allrightsreserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo, are trademarks of Dell Inc; Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model IN1910Nb/IN1910Nf
May2009Rev. A00
User Guide
Important instructions to set the display resolution to 1366x768 (Maximum)
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Setting Up the Monitor
Dell™IN1910NFlatPanelMonitorUser's Guide
Attaching the Base
Connecting the Monitor
Attaching the Soundbar (Optional)
Removing the Base
Attaching the Base
After placing the monitor panel on a soft cloth or cushion, complete the following steps to attach the base.
1. Place the monitor on a flat surface.
2. Attach the base to the monitor.
Connecting Your Monitor
To connect your monitor to the computer perform the following steps/instructions:
1. Turnoffyourcomputeranddisconnectthepowercable.
2. Connecttheblue(analogVGA)displayconnectorcabletothecorrespondingvideoportonthebackofyourcomputer.
Connecting the blue VGA cable
After you have completed connecting the VGA cable, follow the procedure below to complete your monitor setup:
1. Plugthepowercablesforyourcomputerandmonitorintoanearbyoutlet.
NOTE: The base is detached when the monitor is shipped from the factory.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions.
NOTE: The Graphics are used for the purpose of illustration only. Appearance of the the computer may vary.
2. Turn on the monitor and the computer.
If your monitor displays an image, installation is complete. If it does not display an image, see Solving Problems.
Attaching the Soundbar (Optional)
Removing the Base
After placing the monitor panel on a soft cloth or cushion, complete the following steps to remove the base.
1. Pull down the tab on the bottom of the base.
2. Detach the base away from the monitor.
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1.
Working from the rear of the monitor, attach the Soundbar by aligning the two slots with the two tabs along the bottom rear of the monitor.
2.
Slide the Soundbar to the left until it snaps into place.
3.
Connect the Soundbar with the DC power connector.
4.
Insert the mini stereo plug from the rear of the Soundbar into the computer's audio output jack.
NOTICE: Do not use with any device other than the Dell Soundbar
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Solving Problems
Dell™IN1910NFlatPanelMonitorUser'sGuide
Self-Test
Built-in Diagnostics
Common Problems
Product-Specific Problems
TroubleshootingtheDell™Soundbar(Optional)
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove the Analog (blue connector) cable from the back of
computer.
3. Turn on the monitor.

4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you have performed Step 5, check your video controller and computer system.
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
with your computer and video card.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
3. On the front panel, press and hold the shortcut button 1 and shortcut button 4 keys on the front panel, simultaneously for 2 seconds. A gray screen
appears.
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains white. Also, the dialog shown below will continuously scroll through the screen.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
4. Carefully inspect the screen for abnormalities.
5. Press the shortcut button 4 key on the front panel again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.
The test is complete when the white screen appears. To exit, press the shortcut button 4again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
OSD Warning Messages
For OSD-related issues, see OSD Warning Messages.
Common Problems
The following table contains general information about common monitor problems that you might encounter and the possible solutions.
Common Symptoms
What You Experience
Possible Solutions
No Video/Power LED off
No picture
l
Ensure that the video cable connecting the monitor and the computer is properly connected and
secure.
l
Verify that the power outlet is functioning properly using any other electrical equipment.
lEnsure that the power button is depressed fully.
No Video/Power LED on
No picture or no brightness
lIncrease brightness & contrast controls via OSD.
lPerform monitor self-test feature check.
lCheck for bent or broken pins in the video cable connector.
lRun the built-in diagnostics.
Poor Focus
Picture is fuzzy, blurry, or ghosting
lPerform Auto Adjust via OSD.
lAdjust the Phase and Pixel Clock controls via OSD.
lEliminate video extension cables.
lReset the monitor to Factory Settings.
lChange the video resolution to the correct aspect ratio (16:9).
Shaky/Jittery Video
Wavy picture or fine movement
lPerform Auto Adjust via OSD.
lAdjust the Phase and Pixel Clock controls via OSD.
lReset the monitor to Factory Settings.
lCheck environmental factors.
lRelocate the monitor and test in another room.
Missing Pixels
LCD screen has spots
lCycle power on-off.
lPixel that is permanently off is a natural defect that can occur in LCD technology.
lRun the built-in diagnostics.
Stuck-on Pixels
LCD screen has bright spots
lCycle power on-off.
lPixel that is permanently off is a natural defect that can occur in LCD technology.
lRun the built-in diagnostics.
Brightness Problems
Picture too dim or too bright
lReset the monitor to Factory Settings.
lAuto Adjust via OSD.
lAdjust brightness & contrast controls via OSD.
Geometric Distortion
Screen not centered correctly
lReset the monitor to Factory Settings.
lAuto Adjust via OSD.
lAdjust brightness & contrast controls via OSD.
Horizontal/Vertical Lines
Screen has one or more lines
lReset the monitor to Factory Settings.
lPerform Auto Adjust via OSD.
lAdjust Phase and Pixel Clock controls via OSD.
lPerform monitor self-test feature check and determine if these lines are also in self-
test mode.
lCheck for bent or broken pins in the video cable connector.
Synchronization Problems
Screen is scrambled or appears
torn
lReset the monitor to Factory Settings.
lPerform Auto Adjust via OSD.
lAdjust Phase and Pixel Clock controls via OSD.
lPerform monitor self-
test feature check to determine if scrambled screen appears in self
mode.
lCheck for bent or broken pins in the video cable connector.
lRestart the computer in the safe mode.
Safety Related Issues
Visible signs of smoke or sparks
lDo not perform any troubleshooting steps.
lContact Dell immediately.
Intermittent Problems
Monitor turns on & off
l
Ensure that the video cable connecting the monitor to the computer is connected properly and is
secure.

Product-Specific Problems
TroubleshootingtheDell™Soundbar(Optional)
lReset the monitor to Factory Settings.
lPerform monitor self-
test feature check to determine if the intermittent problem occurs in self
mode.
Missing Color
Picture lacks color
lPerform monitor self-test feature check.
l
Ensure that the video cable connecting the monitor to the computer is connected properly and is
secure.
lCheck for bent or broken pins in the video cable connector.
Wrong Color
Picture color is not good
l
Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending to the
application.
l
Try a different Color Preset Setting in Color Settings OSD. Adjust R/G/B value in Color Settings
OSD if the Color Management is turned off.
lChange the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Imageretentionfromastatic
imageleftonthemonitorfora
long period of time
Faint shadow from the static image
displayed appears on the screen
l
Use the Power Management feature to turn off the monitor at all times when not in use
information, see Power Management Modes).
lAlternatively, use a dynamically changing screensaver.
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
Screen image is too small
Image is centered on screen, but
does not fill entire viewing area
lPerform monitor reset on "Factory Reset"
Cannot adjust the monitor with
the buttons on the front panel
OSD does not appear on the
screen
lTurn the monitor off and unplug the power cord and then plug back and power on
No Input Signal when user
controls pressed
No picture, the LED light is
amber. When the monitor button
is pressed, the message "No VGA
cable" will appear.
l
Check the signal source. Ensure that the computer is not in power saving by moving the mouse
or pressing any key on the keyboard.
lCheckwhetherthesignalcableispluggedinandseatedproperly.Re-
plug the signal cable if
necessary.
lRe-boot the computer or video player.
The monitor will not fill the entire
screen.
The picture does not fill the
height or width of the screen.
lDue to the non-
standard formats of DVDs, the monitor may not show the full screen pictures.
COMMON SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
No Sound
Soundbar has power - power
indicator is on.
lPlug the audio line-in cable into the computer's audio out jack.
lSet all Windows volume controls to their maximum.
lPlay some audio content on the computer (i.e., audio CD, or MP3).
l
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
lClean and reseat the audio line-in plug.
lTest the Soundbar using another audio source (i.e., portable CD player).
Distorted Sound
Computer's sound card is used
as the audio source.
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-
in plug is completely inserted into the jack of the sound card.
lSet all Windows volume controls to their midpoints.
lDecrease the volume of the audio application.
lTurn the Power/Volume knob on the Soundbar counter-
clockwise to a lower volume setting.
lClean and reseat the audio line-in plug.
lTroubleshoot the computer's sound card.
lTest the Soundbar using another audio source (i.e., portable CD player).
Distorted Sound
Other audio source is used.
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-
in plug is completely inserted into the jack of the audio source.
lDecrease the volume of the audio source.
lTurn the Power/Volume knob on the Soundbar counter-
clockwise to a lower volume setting.
lClean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-
in plug is completely inserted into the jack of the sound card or audio
source.
lSet all Windows audio balance controls (L-R) to their midpoints.
lClean and reseat the audio line-in plug.
lTroubleshoot the computer's sound card.
lTest the Soundbar using another audio source (i.e., portable CD player).
Low Volume
Volume is too low
lClear any obstructions between the Soundbar and the user.
l
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
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lSet all Windows volume controls to their maximum.
lIncrease the volume of the audio application.
lTest the Soundbar using another audio source (i.e., portable CD player).

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