Dell Dimension E520 Owners Manual Owner's

2014-11-13

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www.dell.com | support.dell.com
Dell™ Dimension™ E520
Owner’s Manual
Model DCSM
FlexBay for optional
floppy drive or Media
Card Reader
hard-drive activity light
microphone connector
headphone connector
CD or DVD activity light
CD or DVD eject button
diagnostic lights
USB 2.0 connectors (2)
cover latch
release
Service Tag
power button/
power activity light
power connector
USB 2.0 connectors (6)
optional VGA video connector
(integrated)
network
adapter
sound connectors (integrated) (6)
card slots for PCI Express x16 (1),
PCI (2), PCI Express x1 (1)
PCI Express graphics card
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft
®
Windows
®
operating systems are not applicable.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the "Glossary" on page 147.
____________________
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault,
PowerApp, DellNet, Dell TravelLite, Strike Zone, and PowerConnect are trademarks of Dell Inc.; Bluetooth is a registered trademark owned
by Bluetooth SIG, Inc. and is used by Dell under license; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows,
and Outlook are registered trademarks of Microsoft Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection
Agency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model DCSM
August 2006 P/N NH730 Rev. A01
Contents 3
Contents
Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1 Setting Up and Using Your Computer . . . . . . . . . . . . . . . . 13
Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting Up Your Internet Connection . . . . . . . . . . . . . . . . . . . . 15
Playing CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adjusting the Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Copying CDs and DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
How to Copy a CD or DVD. . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Blank CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . 18
Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using a Media Card Reader (Optional) . . . . . . . . . . . . . . . . . . . . . 20
Connecting Two Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting Two Monitors With VGA Connectors . . . . . . . . . . . . . 22
Connecting One Monitor With a VGA Connector and One
Monitor With a DVI Connector . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting a TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Changing the Display Settings . . . . . . . . . . . . . . . . . . . . . . . 23
Setting Up a Home and Office Network . . . . . . . . . . . . . . . . . . . . . 23
Connecting to a Network Adapter . . . . . . . . . . . . . . . . . . . . . 23
Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Standby Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Hibernate Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Power Options Properties . . . . . . . . . . . . . . . . . . . . . . . . . 26
Hyper-Threading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4Contents
About RAID Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Verifying That RAID Is Working. . . . . . . . . . . . . . . . . . . . . . . 28
RAID Level 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Troubleshooting RAID. . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Recovering From a Multiple Hard Drive Failure Using the Intel®
RAID Option ROM Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Recovering From a Single Hard Drive Failure Using the Intel
Matrix Storage Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Setting Your Computer to RAID-Enabled Mode . . . . . . . . . . . . . . 30
Dell™ DataSafe (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2 Solving Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Battery Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . . . . 32
Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . . . 33
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 36
The computer does not start up . . . . . . . . . . . . . . . . . . . . . . 36
The computer stops responding . . . . . . . . . . . . . . . . . . . . . . 36
A program stops responding . . . . . . . . . . . . . . . . . . . . . . . . 36
A program crashes repeatedly . . . . . . . . . . . . . . . . . . . . . . . 37
A program is designed for an earlier Microsoft® Windows®
operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . . . 37
Other software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Media Card Reader Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Contents 5
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 43
No sound from speakers . . . . . . . . . . . . . . . . . . . . . . . . . . 43
No sound from headphones . . . . . . . . . . . . . . . . . . . . . . . . 44
Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 45
If the screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
If the screen is difficult to read . . . . . . . . . . . . . . . . . . . . . . . 45
3 Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Diagnostic Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 50
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . . 53
Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . . . 53
Using Microsoft Windows XP System Restore . . . . . . . . . . . . . . . 54
Using Dell PC Restore by Symantec . . . . . . . . . . . . . . . . . . . . 55
Using the Operating System CD. . . . . . . . . . . . . . . . . . . . . . . 57
4 Removing and Installing Parts. . . . . . . . . . . . . . . . . . . . . 59
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . 59
Before Working Inside Your Computer . . . . . . . . . . . . . . . . . . . 59
Front View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Back View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Back Panel Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . 64
6Contents
Removing the Computer Cover. . . . . . . . . . . . . . . . . . . . . . . . . . 65
Inside View of Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 67
System Board Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
DDR2 Memory Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Addressing Memory With 4-GB Configurations . . . . . . . . . . . . . . 70
Installing Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Removing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
PCI Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
PCI Express Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Drive Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Removing the Drive Panel . . . . . . . . . . . . . . . . . . . . . . . . . 83
Removing the Drive-Panel Insert . . . . . . . . . . . . . . . . . . . . . . 84
Replacing the Drive-Panel Insert . . . . . . . . . . . . . . . . . . . . . . 84
Replacing the Drive Panel . . . . . . . . . . . . . . . . . . . . . . . . . 85
Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Connecting Drive Cables . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Drive Interface Connectors . . . . . . . . . . . . . . . . . . . . . . . . . 87
Connecting and Disconnecting Drive Cables. . . . . . . . . . . . . . . . 88
Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Removing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Installing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Adding a Second Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . 91
Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Removing a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Installing a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Media Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Removing a Media Card Reader . . . . . . . . . . . . . . . . . . . . . . 97
Installing a Media Card Reader. . . . . . . . . . . . . . . . . . . . . . . 99
CD/DVD Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Removing a CD/DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . 100
Installing a CD/DVD Drive. . . . . . . . . . . . . . . . . . . . . . . . . 102
Contents 7
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Replacing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Replacing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . 106
5 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Entering System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 113
System Setup Options. . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Clearing Forgotten Passwords. . . . . . . . . . . . . . . . . . . . . . . . . 120
Clearing CMOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Computer, Keyboard, and Monitor . . . . . . . . . . . . . . . . . . . . 121
Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
CDs and DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . . . . . . . . 123
Definition of "Dell-Installed" Software and Peripherals . . . . . . . . . 123
Definition of "Third-Party" Software and Peripherals. . . . . . . . . . . 123
FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
FCC Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
8Contents
Finding Information 9
Finding Information
NOTE: Some features or media may be optional and may not ship with your computer. Some features or media
may not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For? Find it Here
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
Dell™ Product Information Guide
• How to set up my computer
Setup Diagram
10 Finding Information
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft
®
Windows
®
License
These labels are located on your computer.
•Use the Service Tag to
identify your computer
when you use
support.dell.com
or
contact support.
•Enter the Express
Service Code to direct
your call when
contacting support.
• Solutions — Troubleshooting hints and tips, articles
from technicians, and online courses, frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website
at premier.support.dell.com.
• Desktop System Software (DSS)— If you reinstall the
operating system for your computer, you should also
reinstall the DSS utility. DSS provides critical updates
for your operating system and support for Dell™
3.5-inch USB floppy drives, Intel
®
processors, optical
drives, and USB devices. DSS is necessary for correct
operation of your Dell computer. The software
automatically detects your computer and operating
system and installs the updates appropriate for your
configuration.
To download
Desktop
System Software:
1
Go to
support.dell.com
and click
Downloads
.
2
Enter your Service Tag or product model.
3
In the
Download Category
drop-down menu, click
All
.
4
Select the operating system and operating system
language for your computer, and click
Submit.
5
Under
Select a Device
, scroll to
System and
Configuration Utilities
, and click
Dell Desktop System
Software
.
What Are You Looking For? Find it Here
Finding Information 11
• How to use Windows XP
• How to work with programs and files
• How to personalize my desktop
Windows Help and Support Center
1
Click
Start
→
Help and Support
.
2
Type a word or phrase that describes your problem and
click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
What Are You Looking For? Find it Here
12 Finding Information
Setting Up and Using Your Computer 13
Setting Up and Using Your Computer
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
• Obtain and install updated drivers.
• Connect the printer to the computer.
• Load paper and install the toner or ink cartridge.
For technical assistance, refer to the printer owner's manual or contact the printer manufacturer.
Printer Cable
Your printer connects to your computer with a USB cable. Your printer may not come with a printer
cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you
purchased a printer cable at the same time you purchased your computer, the cable may arrive in the
computer box.
Connecting a Printer
NOTE: You can connect USB devices while the computer is turned on.
1
Complete the operating system setup if you have not already done so.
2
Attach the USB printer cable to the USB connectors on the computer and the printer. The USB
connectors fit only one way.
14 Setting Up and Using Your Computer
3
Turn on the printer and then turn on the computer. If the
Add New Hardware Wizard
window
appears, click
Cancel
.
4
Install the printer driver if necessary. See the documentation that came with your printer.
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service provider
(ISP). Your ISP will offer one or more of the following Internet connection options:
• Dial-up connections that provide Internet access through a telephone line. Dial-up connections are
considerably slower than DSL and cable modem connections.
• DSL connections that provide high-speed Internet access through your existing telephone line. With a
DSL connection, you can access the Internet and use your telephone on the same line simultaneously.
• Cable modem connections that provide high-speed Internet access through your local cable TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. If you are using a
DSL or cable modem connection, contact your ISP for setup instructions.
1USB connector on computer 2USB printer cable 3USB connector on printer
2
1
3
Setting Up and Using Your Computer 15
Setting Up Your Internet Connection
To set up an Internet connection with a provided ISP desktop shortcut:
1
Save and close any open files, and exit any open programs.
2
Double-click the ISP
icon on the Microsoft
®
Windows
®
desktop.
3
Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a
different ISP:
1
Save and close any open files, and exit any open programs.
2
Click the
Start
button and click
Internet Explorer
.
The
New Connection Wizard
appears.
3
Click
Connect to the Internet
.
4
In the next window, click the appropriate option:
• If you do not have an ISP and want to select one, click
Choose from a list of Internet service
providers (ISPs)
.
• If you have already obtained setup information from your ISP but you did not receive a setup CD,
click
Set up my connection manually
.
• If you have a CD, click
Use the CD I got from an ISP
.
5
Click
Next
.
If you selected
Set up my connection manually
, continue to step 6. Otherwise, follow the instructions
on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6
Click the appropriate option under
How do you want to connect to the Internet?
, and then click
Next
.
7
Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on
page 33. If you cannot connect to the Internet but have successfully connected in the past, the ISP might
have a service outage. Contact your ISP to check the service status, or try connecting again later.
16 Setting Up and Using Your Computer
Playing CDs and DVDs
NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are
not using the drive.
NOTICE: Do not move the computer when you are playing CDs or DVDs.
1
Press the eject button on the front of the drive.
2
Place the disc, label side up, in the center of the tray.
3
Press the eject button or gently push in the tray.
To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came
with your computer.
NOTE: Ensure that you follow all copyright laws when you create CDs.
A CD player includes the following basic buttons:
Play
Move backward within the current track
Pause
Move forward within the current track
Stop
Go to the previous track
Eject
Go to the next track
Setting Up and Using Your Computer 17
A DVD player includes the following basic buttons:
For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available).
Adjusting the Volume
NOTE: When the speakers are muted, you do not hear the CD or DVD playing.
1
Click the
Start
button, point to
All Programs
→
Accessories
→
Entertainment
, and then click
Volume
Control
.
2
In the
Volume Control
window, click and drag the bar in the
Volume Control
column and slide it up
or down to increase or decrease the volume.
For more information on volume control options, click Help in the Volume Control window.
Adjusting the Picture
If an error message notifies you that the current resolution and color depth are using too much memory
and preventing DVD playback, adjust the display properties:
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a category
, click
Appearance and Themes
.
3
Under
Pick a task...
, click
Change the screen resolution
.
4
In the
Display Properties
window, click and drag the bar in
Screen resolution
to change the setting to
800 by 600 pixels
.
5
Click the drop-down menu under
Color quality
, and then click
Medium (16 bit)
.
6
Click
OK
.
Stop
Restart the current chapter
Play
Fast forward
Pause
Fast reverse
Advance a single frame while in pause mode
Go to the next title or chapter
Continuously play the current title or chapter
Go to the previous title or chapter
Eject
18 Setting Up and Using Your Computer
Copying CDs and DVDs
NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs.
This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive.
NOTE: The types of CD or DVD drives offered by Dell may vary by country.
The following instructions explain how to make an exact copy of a CD or DVD. You can also use Sonic
DigitalMedia for other purposes, such as creating music CDs from audio files stored on your computer or
backing up important data. For help, open Sonic DigitalMedia and then click the question mark icon in
the upper-right corner of the window.
How to Copy a CD or DVD
NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you
experience recording problems, check for available software patches on the Sonic support website at
www.sonic.com.
The DVD-writable drives installed in Dell™ computers can write to and read DVD+/-R, DVD+/-RW
and DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL
media.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia.
1
Click
Start
→
All Programs
→
Sonic
→
DigitalMedia Projects
→
Copy
→
Disc Copy
.
2
To copy the CD or DVD:
•
If you have one CD or DVD drive
, ensure that the settings are correct and click the
Disc Copy
button. The computer reads your source CD or DVD and copies the data to a temporary folder on
your computer hard drive.
When prompted, insert a blank CD or DVD into the drive and click
OK
.
•
If you have two CD or DVD drives
, select the drive into which you have inserted your source CD or
DVD and click the
Disc
Copy
button. The computer copies the data from the source CD or DVD
to the blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that you have created
automatically ejects.
Using Blank CDs and DVDs
CD-RW drives can write to CD recording media only (including high-speed CD-RW) while
DVD-writable drives can write to both CD and DVD recording media.
Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot
write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs to
write to CDs or to erase, rewrite, or update data on CDs.
Setting Up and Using Your Computer 19
Blank DVD+/-Rs can be used to permanently store large amounts of information. After you create a
DVD+/-R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during
the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or
update information on that disc later.
CD-Writable Drives
DVD-Writable Drives
Helpful Tips
• Use Microsoft
®
Windows
®
Explorer to drag and drop files to a CD-R or CD-RW only after you start
Sonic DigitalMedia and open a DigitalMedia project.
• Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most
home or car stereos.
• You cannot create audio DVDs with Sonic DigitalMedia.
• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.
• Commercially available DVD players used in home theater systems may not support all available DVD
formats. For a list of formats supported by your DVD player, see the documentation provided with your
DVD player or contact the manufacturer.
• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB
file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of the blank space to finalize the
recording.
Media Type Read Write Rewritable
CD-R Yes Yes No
CD-RW Yes Yes Yes
Media Type Read Write Rewritable
CD-R Yes Yes No
CD-RW Yes Yes Yes
DVD+R Yes Yes No
DVD-R Yes Yes No
DVD+RW Yes Yes Yes
DVD-RW Yes Yes Yes
DVD+R DL Yes Yes No
20 Setting Up and Using Your Computer
• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If
you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank
CD-RWs to test music file projects before you record the project permanently to a blank CD-R.
• See the Sonic website at
www.sonic.com
for additional information.
Using a Media Card Reader (Optional)
Use the Media Card Reader to transfer data directly to your computer.
The Media Card Reader supports the following memory types:
•xD-Picture Card
• SmartMedia (SMC)
• CompactFlash Type I and II (CF I/II)
• MicroDrive Card
• SecureDigital Card (SD)
• MultiMediaCard (MMC)
• Memory Stick (MS/MS Pro)
For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 99.
Setting Up and Using Your Computer 21
To use the Media Card Reader:
1
Check the media or card to determine the proper orientation for insertion.
2
Slide the media or card into the appropriate slot until it is completely seated in the connector.
If you encounter resistance, do not force the media or card. Check the card orientation and try again.
1xD-Picture Card and
SmartMedia (SMC)
2CompactFlash Type I and
II (CF I/II) and MicroDrive
Card
3Memory Stick (MS/MS
Pro)
4SecureDigital Card (SD)/
MultiMediaCard (MMC)
1
3
4
2
22 Setting Up and Using Your Computer
Connecting Two Monitors
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: If you are connecting two monitors that have VGA connectors, you must have the optional DVI adapter. If
you are connecting two flat-panel monitors, at least one of them must have a VGA connector. If you are connecting
a TV, you may connect only one monitor (VGA or DVI) in addition to the TV.
If you purchased a graphics card that supports dual monitors, follow these instructions to connect and
enable your monitors. The instructions tell you how to connect either two monitors (each with a VGA
connector), one monitor with a VGA connector and one monitor with a DVI connector, or a TV.
Connecting Two Monitors With VGA Connectors
1
Follow the procedures in "Before You Begin" on page 59.
NOTE: If your computer has integrated video, do not connect either monitor to the integrated video connector. If
the integrated video connector is covered by a cap, do not remove the cap to connect the monitor or the monitor
will not function.
2
Connect one of the monitors to the VGA (blue) connector on the back of the computer.
3
Connect the other monitor to the optional DVI adapter and connect the DVI adapter to the DVI
(white) connector on the back of the computer.
1optional DVI adapter 2DVI (white) connector 3TV-OUT connector
4VGA (blue) connector
*May not be present on your computer
4
2*
1
3*
Setting Up and Using Your Computer 23
Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector
1
Follow the procedures in "Before You Begin" on page 59.
2
Connect the VGA connector on the monitor to the VGA (blue) connector on the back of the
computer.
3
Connect the DVI connector on the other monitor to the DVI (white) connector on the back of the
computer.
Connecting a TV
NOTE: You must purchase an S-video cable, available at most consumer electronics stores, to connect a TV to
your computer. It is not included with your computer.
1
Follow the procedures in "Before You Begin" on page 59.
2
Connect one end of the S-video cable to the optional TV-OUT connector on the back of the computer.
3
Connect the other end of the S-video cable to the S-video input connector on your TV.
4
Connect the VGA or DVI monitor.
Changing the Display Settings
1
After you connect the monitor(s) or TV, turn on the computer.
The Microsoft
®
Windows
®
desktop displays on the primary monitor.
2
Enable clone mode or extended desktop mode in the display settings.
• In clone mode, both monitors display the same image.
• In extended desktop mode, you can drag objects from one screen to the other, effectively doubling
the amount of viewable work space.
For information on changing the display settings for your graphics card, see the user’s guide in the
Help and Support Center (click the
Start
button, click
Help and Support
, click
User and system
guides
, click
Device guides
, and then click the guide for your graphics card).
Setting Up a Home and Office Network
Connecting to a Network Adapter
NOTICE: Plug the network cable into the network adapter connector on the computer. Do not plug the network
cable into the modem connector on the computer. Do not plug a network cable into a telephone wall jack.
1
Connect the network cable to the network adapter connector on the back of your computer.
Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2
Connect the other end of the network cable to a network device.
24 Setting Up and Using Your Computer
Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through
the process of sharing files, printers, or an Internet connection between computers in a home or small
office.
1
Click the
Start
button, point to
All Programs
→
Accessories
→
Communications
, and then click
Network Setup Wizard
.
2
On the welcome screen, click
Next
.
3
Click
Checklist for creating a network
.
NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated
firewall provided with Windows XP Service Pack.
4
Complete the checklist and required preparations.
5
Return to the Network Setup Wizard and follow the instructions on the screen.
Power Management
The Microsoft® Windows® XP power management features can reduce the amount of electricity your
computer uses when it is on and you are not using it. You can reduce power to just the monitor or the
hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer.
When the computer exits from a power conservation mode, the Windows desktop is restored to the state
it was in before it entered the mode.
1network adapter connector 2network device 3network adapter connector
on computer
4network cable
2
34
1
Setting Up and Using Your Computer 25
NOTE: Windows XP Professional includes security and networking features not available in Windows XP Home
Edition. When a Windows XP Professional computer is connected to a network, different options related to security
and networking appear in certain windows.
Standby Mode
Standby mode conserves power by turning off the display and the hard drive after a time-out. When the
computer exits from standby mode, it returns to the operating state it was in before it entered standby
mode.
To set standby mode to automatically activate after a defined period of inactivity:
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a category
, click
Performance and Maintenance
.
3
Under
or pick a Control Panel icon
, click
Power Options
.
To immediately activate standby mode without a period of inactivity, click the Start button, click Tu rn
Off Computer, and then click Stand by.
To exit from standby mode, press a key on the keyboard or move the mouse.
NOTICE: If your computer loses power while in standby mode, it may lose data.
Hibernate Mode
Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then
completely turning off the computer. When the computer exits from hibernate mode, the desktop is
restored to the state it was in before it entered hibernate mode.
To activate hibernate mode:
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a category
, click
Performance and Maintenance
.
3
Under
or pick a Control Panel icon
, click
Power Options
.
4
Define your hibernate settings on the
Power Schemes
tab,
Advanced
tab, and
Hibernate
tab.
To exit from hibernate mode, press the power button. The computer may take a short time to exit from
hibernate mode. Pressing a key on the keyboard or moving the mouse does not bring the computer out of
hibernation, because the keyboard and the mouse do not function when the computer is in hibernate
mode.
Because hibernate mode requires a special file on your hard drive with enough disk space to store the
contents of the computer memory, Dell creates an appropriately sized hibernate mode file before
shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates
the hibernate file automatically.
26 Setting Up and Using Your Computer
Power Options Properties
Define your standby mode settings, hibernate mode settings, and other power settings in the Power
Options Properties window. To access the Power Options Properties window:
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a category
, click
Performance and Maintenance
.
3
Under
or pick a Control Panel icon
, click
Power Options
.
4
Define your power settings on the
Power Schemes
tab,
Advanced
tab, and
Hibernate
tab.
Power Schemes Tab
Each standard power setting is called a scheme. If you want to select one of the standard Windows
schemes installed on your computer, choose a scheme from the Power schemes drop-down menu. The
settings for each scheme appear in the fields below the scheme name. Each scheme has different settings
for starting standby mode or hibernate mode, turning off the monitor, and turning off the hard drive.
The Power schemes drop-down menu displays the following schemes:
•
Always On
(default) — If you want to use your computer with no power conservation.
•
Home/Office Desk
— If you use your computer as a home or office computer and you require minimal
power conservation.
•
Presentation
— If you want your computer to run without interruption (using no power conservation).
•
Minimal Power Management
— If you want your computer to run with minimal power conservation.
•
Max Battery
— If your computer is a portable computer and you run your computer from batteries for
extended periods of time.
If you want to change the default settings for a scheme, click the drop-down menu in the Turn off
monitor, Turn off hard disks, System stand by, or System hibernates field, and then select a time-out
from the displayed list. Changing the time-out for a scheme field permanently changes the default
settings for that scheme, unless you click Save As and enter a new name for the changed scheme.
NOTICE: If you set the hard drive (hard disk) to time-out before the monitor does, your computer may appear to be
locked up. To recover, press any key on the keyboard or click the mouse. To avoid this problem, always set the
monitor to time-out before the hard drive.
Advanced Tab
The Advanced tab allows you to:
• Place the power options icon in the Windows taskbar for quick access.
• Set the computer to prompt you for your Windows password before the computer exits from standby
mode or hibernate mode.
• Program the power button to activate standby mode, activate hibernate mode, or turn off the
computer.
To program these functions, click an option from the corresponding drop-down menu and click OK.
Setting Up and Using Your Computer 27
Hibernate Tab
The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you
defined on the Power Schemes tab, click the Enable hibernate support check box on the Hibernate tab.
For more information on power management options:
1
Click the
Start
button and click
Help and Support
.
2
In the
Help and Support
window, click
Performance and maintenance
.
3
In the
Performance and maintenance
window, click
Conserving power on your computer
.
Hyper-Threading
Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing
one physical processor to function as two logical processors, capable of performing certain tasks
simultaneously. It is recommended that you use the Microsoft® Windows® XP Service Pack 1 (SP1) or
later operating system because Windows XP is optimized to take advantage of Hyper-Threading
technology. While many programs can benefit from Hyper-Threading, some programs have not been
optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the
software manufacturer for updates and information about using Hyper-Threading with your software.
To determine whether your computer is using Hyper-Threading technology:
1
Click the
Start
button, right-click
My Computer
, and then click
Properties
.
2
Click
Hardware
and click
Device Manager
.
3
In the
Device Manager
window, click the plus (+) sign next to
Processors
. If Hyper-Threading is
enabled, the processor is listed twice.
You can enable or disable Hyper-Threading through system setup. For more information on accessing
system setup, see "System Setup" on page 113. For more information on Hyper-Threading, search the
Knowledge Base on the Dell Support website at support.dell.com.
About RAID Configurations
This section provides an overview of the RAID configuration that you might have selected when you
purchased your computer. Of the RAID configurations available in the computer industry for different
uses, Dell offers RAID level 1 on your computer. A RAID level 1 configuration is recommended for users
that desire a high level of data integrity.
The Intel RAID controller on your computer can only create a RAID level configuration using two
physical drives. The drives should be the same size to ensure that the larger drive does not contain
unallocated (and therefore unusable) space.
NOTE: If you purchased your Dell computer with RAID, your computer has been configured with two hard drives
that are the same size.
28 Setting Up and Using Your Computer
Verifying That RAID Is Working
Your computer displays information pertaining to your RAID configuration at startup, before loading the
operating system. If RAID is not configured, the message none defined will be displayed under RAID
Volumes, followed by a list of the physical drives installed in your system. If a RAID volume is identified,
you can then check the Status field to determine the current state of your RAID configuration. The
Status field contains information about the following conditions:
•
Normal
— Your RAID configuration is functioning properly.
•
Degraded
— One of your hard drives has failed. The computer is still bootable; however, RAID is not
functioning and data is not being copied to the other drive.
•
Rebuild
— Following a degraded condition, the computer has detected the replacement/connection of
a secondary hard drive and will automatically restore the RAID configuration the next time the
operating system loads.
RAID Level 1
RAID level 1 uses a data-redundancy storage technique known as "mirroring." When data is written to the
primary drive, the data is then duplicated—or mirrored—on the other drive. A RAID level 1 configuration
sacrifices high-data access rates for its data redundancy advantages.
If a drive failure occurs, subsequent read and write operations are directed to the surviving drive. A
replacement drive can then be rebuilt using the data from the surviving drive. Also, because data is
duplicated on both drives, two 120-GB RAID level 1 drives collectively have a maximum of 120-GB on
which to store data.
hard drive 1
segment 1
segment 2
segment 3
hard drive 2
segment 4
segment 5
segment 6
segment 1 duplicated
segment 2 duplicated
segment 3 duplicated
segment 4 duplicated
segment 5 duplicated
segment 6 duplicated
serial ATA RAID
configured for
RAID level 1
Setting Up and Using Your Computer 29
Troubleshooting RAID
You can use one of two methods to troubleshoot RAID hard drive volumes. One method uses the Intel
RAID Option ROM utility and is performed before you install the operating system onto the hard drive.
The second method uses the Intel Matrix Storage Manager, or Intel Matrix Storage Console, and is
performed after the operating system and the Intel Matrix Storage Console have been installed. Both
methods require that you set your computer to RAID-enabled mode (see "Setting Your Computer to
RAID-Enabled Mode" on page 30) before you begin.
Recovering From a Multiple Hard Drive Failure Using the Intel® RAID Option ROM Utility
NOTE: The following steps procedure will not restore any data lost during the hard drive failure. It can be
performed only after the failed hard drives have been replaced (see "Hard Drive" on page 88).
Although hard drives of any size may be combined to create a RAID configuration, the drives should
ideally be of equal size when using the Intel RAID Option ROM utility. In a RAID level 1 configuration,
the size of the configuration will be equivalent to the smaller of the two drives used.
1
Set your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on
page 30).
2
Press <Ctrl><i> when you are prompted to enter the Intel RAID Option ROM utility.
3
Use the up- and down-arrow keys to highlight
Create RAID Volume
and press <Enter>.
4
Enter a RAID volume name or accept the default and press <Enter>.
5
Select
RAID1(Mirror)
and press <Enter>.
6
Select the desired capacity for the volume, and press <Enter>. The default value is the maximum
available size.
7
Press <Enter> to create the volume.
8
Press <y> to confirm that you want to create the RAID volume.
9
Confirm that the correct volume configuration is displayed on the main Intel RAID Option ROM
utility screen.
10
Use the up- and down-arrow keys to select
Exit
and press <Enter>.
11
Install the operating system using the supplied media (see "Restoring Your Operating System" on
page 53).
Recovering From a Single Hard Drive Failure Using the Intel Matrix Storage Manager
NOTE: The following steps can be performed only after the failed hard drive has been replaced (see "Hard Drive"
on page 88).
1
Click the
Start
button and point to
Programs
→
Intel(R) Matrix Storage Manager
→
Intel Matrix
Storage Console
to launch the Intel Storage Utility.
2
Click the
Restore RAID 1 data protection
button.
30 Setting Up and Using Your Computer
3
Click the
Rebuild RAID volume now
button.
4
Click the
Yes
button to start rebuilding the RAID volume to the new hard drive.
NOTE: You can use your computer while the computer is rebuilding the RAID level 1 volume.
Setting Your Computer to RAID-Enabled Mode
1
Enter system setup (see "System Setup" on page 113).
2
Press the up- and down-arrow keys to highlight
Drives
, and press <Enter>.
3
Press the up- and down-arrow keys to highlight
SATA Operation
, and press <Enter>.
4
Press the left- and right-arrow keys to highlight
RAID On
, press <Enter>, and then press <Esc>.
NOTE: For more information about RAID options, see "System Setup Options" on page 114.
5
Press the left- and right-arrow keys to highlight
Save/Exit
, and press <Enter> to exit system setup and
resume the boot process.
Dell™ DataSafe (Optional)
Dell DataSafe is a solution that helps you protect your data from unfortunate events such as data loss
from system crashes, hard drive failures, software corruption, viruses, and other accidents. Using Intel
technology, your computer has a robust level of data protection out of the factory. With Dell DataSafe,
you will have a selected area on your system that automatically stores periodic copies of your computer's
hard drive data.
Not only does Dell DataSafe help you to store and protect your valuable data such as photos, music,
videos, files, and more, it also helps restore your computer and your data in the event of a failure. The
included software can give you the power to roll back your system to a healthy state after a system
problem, easily retrieve deleted files, and recover individual files or an entire hard drive, and the Intel
Matrix Storage Console (RAID) allows for continued functionality in the case of a single hard drive
failure.
Solving Problems 31
Solving Problems
Troubleshooting Tips
Follow these tips when you troubleshoot your computer:
• If you added or removed a part before the problem started, review the installation procedures and
ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly connected.
• If an error message appears on the screen, write down the exact message. This message may help
technical support personnel diagnose and fix the problem.
• If an error message occurs in a program, see the program’s documentation.
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery
only with the same or equivalent type recommended by the manufacturer. Discard used batteries according
to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
REPLACE THE BATTERY —If you have to repeatedly reset time and date information after turning on
the computer, or if an incorrect time or date displays during start-up, replace the battery (see "Replacing
the Battery" on page 105). If the battery still does not work properly, contact Dell (see "Contacting Dell"
on page 124).
32 Solving Problems
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —Click the Start button and
click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
TEST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert bootable media and restart the computer.
CLEAN THE DRIVE OR DISK —See "Cleaning Your Computer" on page 121.
CHECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER —See "Resolving Software and Hardware Incompatibilities"
on page 53.
RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page 50.
ADJUST THE WINDOWS VOLUME CONTROL —
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
CHECK THE SPEAKERS AND SUBWOOFER —See "Sound and Speaker Problems" on page 43.
Solving Problems 33
Problems writing to a CD/DVD-RW drive
Hard drive problems
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to
a digital telephone network.
CLOSE OTHER PROGRAMS —The CD/DVD-RW drive must receive a steady stream of data when
writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the
CD/DVD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC —Search for
the keyword standby in Windows Help.
RUN CHECK DISK —
1
Click the
Start
button and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
.
4
Click the
Tools
tab.
5
Under
Error-checking
, click
Check Now
.
6
Click
Scan for and attempt recovery of bad sectors
.
7
Click
Start
.
CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS —If you cannot open your
e-mail attachments:
1
In Outlook Express, click
Tools
, click
Options
, and then click
Security
.
2
Click
Do not allow attachments
to remove the checkmark.
34 Solving Problems
Error Messages
If the message is not listed, see the documentation for the operating system or the program that was
running when the message appeared.
CHECK THE TELEPHONE LINE CONNECTION —
CHECK THE TELEPHONE JACK —
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)
• Ensure that you feel a click when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the
telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
RUN THE MODEM HELPER DIAGNOSTICS —Click the Start button, point to All Programs, and then
click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
1
Click the
Start
button and click
Control Panel
.
2
Click
Printers and Other Hardware
.
3
Click
Phone and Modem Options
.
4
Click the
Modems
tab.
5
Click the COM port for your modem.
6
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET —Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not
use these characters in filenames.
Solving Problems 35
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
A REQUIRED .DLL FILE WAS NOT FOUND —The program that you are trying to open is missing an
essential file. To remove and then reinstall the program:
1
Click the
Start
button, click
Control Panel
, and then click
Add or Remove Programs
.
2
Select the program you want to remove.
3
Click the
Change or Remove Program
icon.
4
See the program documentation for installation instructions.
ALERT! AIR TEMPERATURE SENSOR NOT DETECTED —For any computer type except the ultra small
form-factor computer, ensure that all cables are securely fastened to the I/O panel and to the system
board and reboot your computer. If this does not resolve the problem or if you have an ultra small form-
factor computer, contact Dell (see "Contacting Dell" on page 124).
drive letter :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY —The drive cannot read the disk.
Insert a disk into the drive and try again.
INSERT BOOTABLE MEDIA —Insert a bootable floppy disk or CD.
NON-SYSTEM DISK ERROR —Remove the floppy disk from the drive and restart your computer.
NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN —Close all
windows and open the program that you want to use. In some cases, you might have to restart your
computer to restore computer resources. If so, run the program that you want to use first.
OPERATING SYSTEM NOT FOUND —Contact Dell (see "Contacting Dell" on page 124).
CHECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see "Turning Off Your Computer" on page 59), reconnect the keyboard cable
as shown on the setup diagram for your computer, and then restart the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent
pins.
• Remove keyboard extension cables and connect the keyboard directly to the computer.
36 Solving Problems
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
The computer does not start up
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
TEST THE KEYBOARD —Connect a properly working keyboard to the computer, and try using the keyboard.
RUN THE HARDWARE TROUBLESHOOTER —See "Resolving Software and Hardware Incompatibilities"
on page 53.
CHECK THE DIAGNOSTIC LIGHTS —See "Diagnostic Lights" on page 47.
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL
OUTLET
TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.
Solving Problems 37
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Microsoft® Windows® operating system
A solid blue screen appears
Other software problems
CHECK THE SOFTWARE DOCUMENTATION —If necessary, uninstall and then reinstall the program.
RUN THE PROGRAM COMPATIBILITY WIZARD —
The Program Compatibility Wizard configures a program so it runs in an environment similar to non-
Windows XP operating system environments.
1
Click the
Start
button, point to
All Programs
→
Accessories
, and then click
Program Compatibility
Wizard
.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
38 Solving Problems
Media Card Reader Problems
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
START MENU
NO DRIVE LETTER IS ASSIGNED —
When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a
drive letter as the next logical drive after all other physical drives in the system. If the next logical drive
after the physical drives is mapped to a network drive, Windows XP does not automatically assign a
drive letter to the Media Card Reader.
To manually assign a drive for the Media Card Reader:
1
Right-click
My Computer
and select
Manage
.
2
Select the
Disk Management
option.
3
Right-click the corresponding drive letter in the right pane that needs to be changed.
4
Select
Drive Letter and Paths.
5
From the drop-down list, select the new drive letter assignment for the Media Card Reader.
6
Click
OK
to confirm your selection.
NOTE: The Media Card Reader only appears as a mapped drive when it is connected. Each of the four
Media Card Reader slots are mapped to a drive even if no media is installed. If you attempt to access the
Media Card Reader when no media is inserted, you are prompted to insert media.
FLEXBAY DEVICE IS DISABLED —
There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is
installed. If the FlexBay device is physically installed, but it is not running, check to see if it is enabled in
the BIOS setup.
Solving Problems 39
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
Mouse Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (see "Installing Memory" on page 70).
• Reseat the memory modules (see "Installing Memory" on page 70) to ensure that your computer is
successfully communicating with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 50).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see "Installing Memory" on page 70) to ensure that your computer is
successfully communicating with the memory.
• Ensure that you are following the memory installation guidelines (see "Installing Memory" on page 70).
• Your computer supports DDR2 memory. For more information about the type of memory supported by
your computer, see "Memory" on page 109.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 50).
CLEAN THE MOUSE —See "Mouse" on page 122 for instructions on cleaning the mouse.
CHECK THE MOUSE CABLE —
1
Remove mouse extension cables, if used, and connect the mouse directly to the computer.
2
Reconnect the mouse cable as shown on the setup diagram
for your computer.
40 Solving Problems
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
RESTART THE COMPUTER —
1
Simultaneously press <Ctrl><Esc> to display the
Start
menu.
2
Ty p e
u
, press the keyboard arrow keys to highlight
Shut down
or
Turn Off
, and then press <Enter>.
3
After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your
computer.
4
Start the computer.
TEST THE MOUSE —Connect a properly working mouse to the computer, and try using the mouse.
CHECK THE MOUSE SETTINGS —
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
Mouse
.
3
Try adjusting the settings.
REINSTALL THE MOUSE DRIVER —See "Reinstalling Drivers" on page 52.
RUN THE HARDWARE TROUBLESHOOTER —See "Resolving Software and Hardware Incompatibilities"
on page 53.
CHECK THE NETWORK CABLE CONNECTOR —Ensure that the network cable is firmly inserted into
both the network connector on the back of the computer and the network port or device.
CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER —If the link integrity light is off,
that indicates no network communication exists. Replace the network cable. For a description of
network lights, see "Controls and Lights" on page 111.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN
CHECK YOUR NETWORK SETTINGS —Contact your network administrator or the person who set up
your network to verify that your network settings are correct and that the network is functioning.
Solving Problems 41
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
RUN THE HARDWARE TROUBLESHOOTER —See "Resolving Software and Hardware Incompatibilities"
on page 53.
IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING —See "Diagnostic Lights"
on page 47.
IF THE POWER LIGHT IS BLINKING GREEN —The computer is in standby mode. Press a key on the
keyboard, move the mouse, or press the power button to resume normal operation.
IF THE POWER LIGHT IS OFF —The computer is either turned off or is not receiving power.
• Reseat the power cable into both the power connector on the back of the computer and the electrical
outlet.
• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical
outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and
power extension cables to verify that the computer turns on properly.
• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
• Ensure that the main power cable and front panel cable are securely connected to the system board (see
"System Board Components" on page 68).
IF THE POWER LIGHT IS STEADY AMBER —A device might be malfunctioning or incorrectly installed.
• Ensure that the 12-volt power connector (12V) is securely connected to the system board (see "System
Board Components" on page 68).
• Remove and then reinstall the memory modules (see "Installing Memory" on page 70).
• Remove and then reinstall any cards (see "Cards" on page 73).
• Remove and then reinstall the graphics card, if applicable (see "PCI Express Cards" on page 77).
IF THE POWER LIGHT IS BLINKING AMBER —The computer is receiving electrical power, but an
internal power problem might exist.
• Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).
See "Back View of the Computer" on page 63.
• Ensure that the 12-volt power connector (12V) is securely connected to the system board (see "System
Board Components" on page 68).
42 Solving Problems
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
ELIMINATE INTERFERENCE —Some possible causes of interference are:
• Power, keyboard, and mouse extension cables
• Too many devices on a power strip
• Multiple power strips connected to the same electrical outlet
CHECK THE PRINTER DOCUMENTATION —See the printer documentation for setup and
troubleshooting information.
ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a
Printer" on page 13).
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
View installed printers or fax printers
.
If the printer is listed, right-click the printer icon.
3
Click
Properties
and click the
Ports
tab. Ensure that the
Print to the following port(s):
setting is
USB
.
REINSTALL THE PRINTER DRIVER —See the printer documentation for instructions.
Solving Problems 43
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
No sound from speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening
to MP3 songs, ensure that you did not turn the player volume down or off.
CHECK THE SCANNER DOCUMENTATION —See the scanner documentation for setup and
troubleshooting information.
UNLOCK THE SCANNER —Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
Scanners and Cameras
.
If your scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER —See the scanner documentation for instructions.
CHECK THE SPEAKER CABLE CONNECTIONS —Ensure that the speakers are connected as shown on
the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers
are connected to the card.
44 Solving Problems
No sound from headphones
ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON —See the setup diagram
supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to
eliminate distortion.
ADJUST THE WINDOWS VOLUME CONTROL —Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR —Sound from the speakers is
automatically disabled when headphones are connected to the computer’s front-panel headphone
connector.
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights, or halogen lamps to
check for interference.
REINSTALL THE SOUND DRIVER —See "Manually Reinstalling Drivers" on page 53.
RUN THE HARDWARE TROUBLESHOOTER —See "Resolving Software and Hardware Incompatibilities"
on page 53.
CHECK THE HEADPHONE CABLE CONNECTION —Ensure that the headphone cable is securely inserted
into the headphone connector (see "Front View of the Computer" on page 61).
ADJUST THE WINDOWS VOLUME CONTROL —Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Solving Problems 45
Video and Monitor Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: See the monitor documentation for troubleshooting procedures.
If the screen is blank
If the screen is difficult to read
CHECK THE MONITOR CABLE CONNECTION —
• Ensure that the graphics cable is connected as shown on the setup diagram for your computer.
• If you are using a graphics extension cable and removing the cable solves the problem, the cable is
defective.
• Swap the computer and monitor power cables to determine whether the power cable is defective.
• Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing
pins.)
CHECK THE MONITOR POWER LIGHT —If the power light is off, firmly press the button to ensure that
the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is
blinking, press a key on the keyboard or move the mouse.
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
CHECK THE DIAGNOSTIC LIGHTS —See "Diagnostic Lights" on page 47.
CHECK THE MONITOR SETTINGS —See the monitor documentation for instructions on adjusting the
contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.
MOVE THE SUBWOOFER AWAY FROM THE MONITOR —If your speaker system includes a subwoofer,
ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.
MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES —Fans, fluorescent lights, halogen
lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices
to check for interference.
ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE
46 Solving Problems
ADJUST THE WINDOWS DISPLAY SETTINGS —
1
Click the
Start
button, click
Control Panel
, and then click
Appearance and Themes
.
2
Click
Display
and click the
Settings
tab.
3
Try different settings for
Screen resolution
and
Color quality.
Troubleshooting Tools 47
Troubleshooting Tools
Diagnostic Lights
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on
the front panel (see "Front View of the Computer" on page 61). When the computer starts normally,
the lights flash. If the computer malfunctions, the color and sequence of the lights identify the
problem.
Light Pattern Problem Description Suggested Resolution
The computer is in a normal "off"
condition, a normal "on"
condition after the computer
successfully booted to the
operating system, or a possible
pre-BIOS failure has occurred.
Plug the computer into a working electrical
outlet and press the power button. Also see
"Power Problems" on page 41.
A possible processor failure has
occurred.
Contact Dell (see "Contacting Dell" on
page 124).
Memory modules are detected,
but a memory failure has
occurred.
• If you have two or more memory modules
installed, remove the modules, reinstall
one module (see "Installing Memory" on
page 70), and then restart the computer. If
the computer starts normally, reinstall an
additional module. Continue until you
have identified a faulty module or
reinstalled all modules without error.
• If available, install properly working
memory of the same type into your
computer (see "Installing Memory" on
page 70).
• If the problem persists, contact Dell (see
"Contacting Dell
" on page 124).
48 Troubleshooting Tools
A possible graphics card failure
has occurred.
• If the computer has a graphics card,
remove the card, reinstall it (see "PCI
Express Cards" on page 77), and then
restart the computer.
• If the problem still exists, install a graphics
card that you know works and restart the
computer.
• If the problem persists or the computer has
integrated graphics, contact Dell (see
"Contacting Dell
" on page 124).
A possible floppy or hard drive
failure has occurred.
Reseat all power and data cables and restart
the computer.
A possible USB failure has
occurred.
Reinstall all USB devices, check cable
connections, and then restart the computer.
No memory modules are
detected.
• If you have two or more memory modules
installed, remove the modules, reinstall
one module (see "Installing Memory" on
page 70), and then restart the computer. If
the computer starts normally, reinstall an
additional module. Continue until you
have identified a faulty module or
reinstalled all modules without error.
• If available, install properly working
memory of the same type into your
computer (see "Installing Memory" on
page 70).
• If the problem persists, contact Dell (see
"Contacting Dell
" on page 124).
Memory modules are detected,
but a memory configuration or
compatibility error exists.
• Ensure that no special memory
module/memory connector placement
requirements exist (see "DDR2 Memory
Overview" on page 69).
• Verify that the memory modules that you
are installing are compatible with your
computer (see "DDR2 Memory Overview"
on page 69).
• If the problem persists, contact Dell (see
"Contacting Dell
" on page 124).
Light Pattern Problem Description Suggested Resolution
Troubleshooting Tools 49
A possible expansion card failure
has occurred.
1
Determine whether a conflict exists by
removing a card (not a graphics card) and
restarting the computer. See "Cards" on
page 73.
2
If the problem persists, reinstall the card
that you removed, remove a different card,
and then restart the computer.
3
Repeat this process for each card. If the
computer starts normally, troubleshoot the
last card removed from the computer for
resource conflicts (see "Resolving Software
and Hardware Incompatibilities" on
page 53).
4
If the problem persists, contact Dell (see
"Contacting Dell" on page 124).
Another failure has occurred.
• Ensure that the cables are properly
connected to the system board from the
hard drive, CD drive, and DVD drive (see
"Drives" on page 86).
• If there is an error message on your screen
identifying a problem with a device (such
as the floppy drive or hard drive), check the
device to ensure that it is functioning
properly.
• The operating system is attempting to boot
from a device (such as the floppy drive or
hard drive); check system setup to ensure
that the boot sequence is correct for the
devices installed on your computer (see
"System Setup" on page 113).
• If the problem persists, contact Dell (see
"Contacting Dell
" on page 124).
All four lights flash when
computer is in a normal operating
condition after POST.
None.
Light Pattern Problem Description Suggested Resolution
50 Troubleshooting Tools
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
If you experience a problem with your computer, perform the checks in "Solving Problems" on page 31
and run the Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
1
Turn on (or restart) your computer.
2
When the DELL™ logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
®
Windows
®
desktop. Then shut down your computer (see "Turning Off Your Computer" on
page 59) and try again.
3
When the boot device list appears, highlight
Boot to Utility Partition
and press <Enter>.
4
When the Dell Diagnostics
Main Menu
appears, select the test you want to run.
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the option
you want.
2
If a problem is encountered during a test, a message appears with an error code and a description of the
problem. Write down the error code and problem description and follow the instructions on the
screen.
If you cannot resolve the error condition, contact Dell (see "Contacting Dell" on page 124).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical
support will ask for your Service Tag.
Option Function
Express Test Performs a quick test of devices. This test typically takes 10 to
20 minutes and requires no interaction on your part. Run
Express Test first to increase the possibility of tracing the
problem quickly.
Extended Test Performs a thorough check of devices. This test typically takes
an hour or more and requires you to answer questions
periodically.
Custom Test Tests a specific device. You can customize the tests you want
to run.
Symptom Tree Lists the most common symptoms encountered and allows
you to select a test based on the symptom of the problem you
are having.
Troubleshooting Tools 51
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab described in
the following table for more information.
4
Close the test screen to return to the
Main
Menu
screen. To exit the Dell Diagnostics and restart the
computer, close the
Main
Menu
screen.
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a
driver program.
A driver acts like a translator between the device and any other programs that use the device. Each device
has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or
configuration is needed.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You
may need to install drivers if you:
• Upgrade your operating system
• Reinstall your operating system
• Connect or install a new device
Tab Function
Results Displays the results of the test and any error conditions
encountered.
Errors Displays error conditions encountered, error codes, and the
problem description.
Help Describes the test and may indicate requirements for running the
test.
Configuration Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all
devices from system setup, memory, and various internal tests,
and it displays the information in the device list in the left pane
of the screen. The device list may not display the names of all the
components installed on your computer or all devices attached to
your computer.
Parameters Allows you to customize the test by changing the test settings.
52 Troubleshooting Tools
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem
and, if necessary, update the driver.
Windows XP
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a Category
, click
Performance and Maintenance
.
3
Click
System
.
4
In the
System Properties
window, click the
Hardware
tab.
5
Click
Device Manager
.
6
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [
!
]) on the
device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new
driver.
Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you
install drivers obtained from other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver
Rollback to replace the driver with the previously installed version.
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a Category
, click
Performance and Maintenance
.
3
Click
System
.
4
In the
System Properties
window, click the
Hardware
tab.
5
Click
Device Manager
.
6
Right-click the device for which the new driver was installed and click
Properties
.
7
Click the
Drivers
tab.
8
Click
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your
computer to the operating state that existed before you installed the new driver (see "Using Microsoft
Windows XP System Restore" on page 54).
Troubleshooting Tools 53
Manually Reinstalling Drivers
1
After copying the required driver files to your hard drive, click the
Start
button and right-click
My
Computer
.
2
Click
Properties
.
3
Click the
Hardware
tab and click
Device Manager
.
4
Double-click the type of device for which you are installing the driver.
5
Double-click the name of the device for which you are installing the driver.
6
Click the
Driver
tab and click
Update Driver
.
7
Click
Install from a list or specific location (Advanced)
and click
Next
.
8
Click
Browse
and browse to the location to which you previously extracted the driver files.
9
When the name of the appropriate driver appears, click
Next
.
10
Click
Finish
and restart your computer.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
To resolve incompatibilities using the Hardware Troubleshooter:
1
Click the
Start
button and click
Help and Support
.
2
Ty p e
hardware troubleshooter
in the
Search
field and click the arrow to start the search.
3
Click
Hardware Troubleshooter
in the
Search Results
list.
4
In the
Hardware Troubleshooter
list, click
I need to resolve a hardware conflict on my computer
, and
click
Next
.
Restoring Your Operating System
You can restore your operating system in the following ways:
• Microsoft
®
Windows
®
XP System Restore returns your computer to an earlier operating state without
affecting data files. Use System Restore as the first solution for restoring your operating system and
preserving data files.
• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you
purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes
any applications installed after you received the computer. Use PC Restore only if System Restore did
not resolve your operating system problem.
•
If you received
an
Operating System
CD with your computer, you can use it to restore your operating
system. Use the CD
only
if System Restore did not resolve your operating system problem.
54 Troubleshooting Tools
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware, software,
or other system settings have left the computer in an undesirable operating state. See the Windows Help
and Support Center for information on using System Restore. To access the Windows Help and Support
Center, see "Finding Information" on page 9.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover
them.
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you
set your Dell™ computer to the Windows Classic view.
Creating a Restore Point
1
Click the
Start
button and click
Help and Support
.
2
Click the task for
System Restore
.
3
Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see "Using Windows XP
Device Driver Rollback" on page 52) to resolve the problem. If that is unsuccessful, then use System
Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any
open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1
Click the
Start
button, point to
All Programs
→
Accessories
→
System Tools
, and then click
System
Restore
.
2
Ensure that
Restore my computer to an earlier time
is selected and click
Next
.
3
Click a calendar date to which you want to restore your computer.
The
Select a Restore Point
screen provides a calendar that allows you to see and select restore points.
All calendar dates with available restore points appear in boldface type.
4
Select a restore point and click
Next
.
If a calendar date has only one restore point, then that restore point is automatically selected. If two or
more restore points are available, click the restore point that you prefer.
5
Click
Next
.
The
Restoration Complete
screen appears after System Restore finishes collecting data and then the
computer restarts.
6
After the computer restarts, click
OK
.
To change the restore point, you can either repeat the steps using a different restore point, or you can
undo the restoration.
Troubleshooting Tools 55
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not
alter, open, or delete any files or programs until the system restoration is complete.
1
Click the
Start
button, point to
All Programs
→
Accessories
→
System Tools
, and then click
System
Restore
.
2
Click
Undo my last restoration
and click
Next
.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is
automatically disabled. To see if System Restore is enabled:
1
Click the
Start
button and click
Control
Panel
.
2
Click
Performance and Maintenance
.
3
Click
System
.
4
Click the
System Restore
tab.
5
Ensure that
Turn off System Restore
is unchecked.
Using Dell PC Restore by Symantec
NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or
drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC
Restore only if System Restore did not resolve your operating system problem.
NOTE: Dell PC Restore by Symantec is not available in all countries or on all computers.
Use Dell PC Restore by Symantec only as the last method to restore your operating system.
PC Restore restores your hard drive to the operating state it was in when you purchased the computer.
Any programs or files added since you received your computer—including data files—are permanently
deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos,
music files, and so on. If possible, back up all data before using PC Restore.
To use PC Restore:
1
Turn on the computer.
During the boot process, a blue bar with
www.dell.com
appears at the top of the screen.
2
Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the
computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3
On the next screen that appears, click
Restore
.
4
On the next screen, click
Confirm
.
The restore process takes approximately 6–10 minutes to complete.
56 Troubleshooting Tools
5
When prompted, click
Finish
to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
6
When prompted, click
Yes
.
The computer restarts. Because the computer is restored to its original operating state, the screens that
appear, such as the End User License Agreement, are the same ones that appeared the first time the
computer was turned on.
7
Click
Next
.
The
System Restore
screen appears and the computer restarts.
8
After the computer restarts, click
OK
.
Removing Dell PC Restore
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your
computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s
operating system.
Dell PC Restore enables you to restore your hard drive to the operating state it was in when you
purchased your computer. It is recommended that you do not remove PC Restore from your computer,
even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever
recall it, and you will never be able to use PC Restore to return your computer’s operating system to its
original state.
To remove PC Restore:
1
Log on to the computer as a local administrator.
2
In Windows Explorer, go to
c:\dell\utilities\DSR
.
3
Double-click the filename
DSRIRRemv2.exe
.
NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as
administrator. Click Quit, and then log on as a local administrator.
NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message appears
stating that the partition was not found. Click Quit; there is no partition to delete.
4
Click
OK
to remove the PC Restore partition on the hard drive.
5
Click
Yes
when a confirmation message appears.
The PC Restore partition is deleted and the newly available disk space is added to the free space
allocation on the hard drive.
6
Right-click
Local Disk (C)
in Windows Explorer, click
Properties
, and verify that the additional disk
space is available as indicated by the increased value for
Free Space
.
7
Click
Finish
to close the
PC Restore Removal
window.
8
Restart the computer.
Troubleshooting Tools 57
Using the Operating System CD
Before You Begin
If you are considering a reinstall of the Windows XP operating system to correct a problem with a newly
installed driver, first try using Windows XP Device Driver Rollback (see "Using Windows XP Device
Driver Rollback" on page 52). If Device Driver Rollback does not resolve the problem, then use System
Restore to return your operating system to the operating state it was in before you installed the new
device driver (see "Using Microsoft Windows XP System Restore" on page 54).
NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional
hard drive configurations, the primary hard drive is the first drive detected by the computer.
To reinstall Windows XP, you need the following items:
•Dell™
Operating System
CD
•Dell ResourceCD
NOTE: The ResourceCD contains drivers that were installed during assembly of the computer. Use the
ResourceCD to load any required drivers. Depending on the region from where you ordered your computer, or
whether you requested the CDs, the Drivers and Utilities CD and Operating System CD may not ship with your
system.
Reinstalling Windows XP
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you
must also reinstall the device drivers, virus protection program, and other software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files
and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell
technical support representative instructs you to do so.
1
Save and close any open files and exit any open programs.
2
Insert the
Operating System
CD. Click
Exit
if the
Install Windows XP
message appears.
3
Restart the computer.
4
Press <F12> immediately after the DELL™ logo appears.
If the operating system logo appears, wait until you see the Windows desktop, and then shut down the
computer and try again.
5
Follow the instructions on the screen to complete the installation.
58 Troubleshooting Tools
Removing and Installing Parts 59
Removing and Installing Parts
Before You Begin
This chapter provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
• You have performed the steps in "Turning Off Your Computer" on page 59 and "Before Working
Inside Your Computer" on page 59.
• You have read the safety information in your Dell™
Product Information Guide.
• A component can be replaced or—if purchased separately—installed by performing the removal
procedure in reverse order.
Recommended Tools
The procedures in this document may require the following tools:
• Small flat-blade screwdriver
• Phillips screwdriver
• Flash BIOS update program floppy disk or CD
Turning Off Your Computer
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off
your computer.
1
Shut down the operating system:
a
Save and close any open files, exit any open programs, click the
Start
button, and then click
Turn Off Computer
.
b
In the
Turn off computer
window, click
Tur n off
.
The computer turns off after the operating system shutdown process finishes.
2
Ensure that the computer and any attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, press and hold
the power button for 4 seconds.
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to
help ensure your own personal safety.
60 Removing and Installing Parts
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its
pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing
that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking
tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any
connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the
computer.
1
Turn off your computer (see "Turning Off Your Computer" on page 59).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the
network device.
2
Disconnect any telephone or telecommunication lines from the computer.
3
Disconnect your computer and all attached devices from their electrical outlets, and then press the
power button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
4
Remove the computer cover (see "Removing the Computer Cover" on page 65).
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,
such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to
dissipate any static electricity that could harm internal components.
Removing and Installing Parts 61
Front View of the Computer
1cover latch release Use this latch to remove the cover. See "Removing the
Computer Cover" on page 65.
2location of Service Tag Use the Service Tag to identify your computer when you access
the Dell Support website or call technical support.
3CD or DVD eject button Press to eject a disk from the CD or DVD drive.
4CD or DVD activity light The drive light is on when the computer reads data from the
CD or DVD drive.
5FlexBay drive Can contain an optional floppy drive or optional Media Card
Reader. For information on using the Media Card Reader, see
"Using a Media Card Reader (Optional)" on page 20.
6microphone connector Use the microphone connector to attach a personal computer
microphone for voice or musical input into a sound or
telephony program.
On computers with a sound card, the microphone connector is
on the card.
2
1
3
4
5
6
7
8
9
10
11
12
62 Removing and Installing Parts
7headphone connector Use the headphone connector to attach headphones and most
kinds of speakers.
8diagnostic lights (4) Use the lights to help you troubleshoot a computer problem
based on the diagnostic code. For more information, see
"Diagnostic Lights" on page 47.
9hard-drive activity light The hard drive activity light is on when the computer reads
data from or writes data to the hard drive. The light might also
be on when a device such as a CD player is operating.
10 power button,
power light
Press the power button to turn on the computer. The light in
the center of this button indicates power state. See "Controls
and Lights" on page 111 for more information.
NOTICE: To avoid losing data, do not use the power button
to turn off the computer. Instead, perform an operating
system shutdown.
11 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect
occasionally, such as joysticks or cameras, or for bootable USB
devices (see "System Setup Options" on page 114 for more
information on booting to a USB device).
It is recommended that you use the back USB connectors for
devices that typically remain connected, such as printers and
keyboards.
12 vents For adequate cooling, do not block any of the vents.
NOTICE: Ensure that there is a minimum of two inches of
space between all vents and any object near these vents.
NOTICE: Keep the vent area clean and dust-free to ensure
that the computer is adequately ventilated. Use only a dry
cloth to clean the vent area to avoid water damage to the
computer.
Removing and Installing Parts 63
Back View of the Computer
1voltage selection switch (may not
be available on all computers)
See the safety instructions in the Product Information Guide for more
information.
2power connector Insert the power cable.
3back panel connectors Plug USB, audio, and other devices into the appropriate connector.
See "Back Panel Connectors" on page 64 for more information.
4card slots Access connectors for any installed PCI and PCI Express cards.
1
3
4
2
64 Removing and Installing Parts
Back Panel Connectors
12
8
7
34
5
6
1011 9
1link integrity light
• Green — A good connection exists between a 10-Mbps network and the
computer.
• Orange — A good connection exists between a 100-Mbps network and the
computer.
• Off — The computer is not detecting a physical connection to the network.
2network adapter
connector
To attach your computer to a network or broadband device, connect one end of a
network cable to either a network port or your network or broadband device.
Connect the other end of the network cable to the network adapter connector on
the back panel of your computer. A click indicates that the network cable has been
securely attached.
NOTE: Do not plug a telephone cable into the network connector.
On computers with a network connector card, use the connector on the card.
It is recommended that you use Category 5 wiring and connectors for your
network. If you must use Category 3 wiring, force the network speed to 10 Mbps to
ensure reliable operation.
3network activity light Flashes a yellow light when the computer is transmitting or receiving network
data. A high volume of network traffic may make this light appear to be in a steady
"on" state.
4surround connector Use the black surround connector to attach multichannel-capable speakers.
Removing and Installing Parts 65
Removing the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
1
Follow the procedures in "Before You Begin" on page 59.
NOTICE: Ensure that sufficient space exists to support the removed cover—at least 30 cm (1 ft) of desk top space.
NOTICE: Ensure that you are working on a level, protected surface to avoid scratching either the computer or the
surface on which it is resting.
2
Lay your computer on its side with the computer cover facing up.
3
Pull back the cover latch release located on the top panel.
5line-in connector Use the blue line-in connector to attach a record/playback device such as a cassette
player, CD player, or VCR.
On computers with a sound card, use the connector on the card.
6line-out connector Use the green line-out connector (available on computers with integrated sound)
to attach headphones and most speakers with integrated amplifiers.
On computers with a sound card, use the connector on the card.
7micro-phone Use the pink connector to attach a personal computer microphone for voice or
musical input into a sound or telephony program.
On computers with a sound card, the microphone connector is on the card.
8side surround connector Use the silver connector to provide enhanced surround audio for computers with
7.1 speakers.
On computers with a sound card, the microphone connector is on the card.
9center/subwoofer
connector
Use the yellow connector to attach a speaker to a Low Frequency Effects (LFE)
audio channel.
10 optional VGA video
connector
If your monitor has a VGA connector, plug it into the VGA connector on the
computer.
11 USB 2.0 connectors (6) Use the back USB connectors for devices that typically remain connected, such as
printers and keyboards.
It is recommended that you use the front USB connectors for devices that you
connect occasionally, such as joysticks or cameras.
66 Removing and Installing Parts
4
Locate the three hinge tabs on the bottom edge of the computer.
5
Grip the sides of the computer cover and pivot the cover up, using the bottom hinges as leverage
points.
6
Release the cover from the hinge tabs and set it aside in a secure location.
1cover latch release 2computer cover 3back of computer
4bottom hinges
2
1
3
4
Removing and Installing Parts 67
Inside View of Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
1floppy drive 2CD or DVD drive 3power supply
4system board 5hard drive
5
34
*1
2
*May not be present on all computers.
68 Removing and Installing Parts
System Board Components
processor connector (CPU)
memory module
connectors (2, 4)
power
connector (12V)
memory module
connectors (1, 3)
power connector
(POWER12V)
clear CMOS
jumper
(CLRCMOS)
SATA connector
(SATA1)
front-panel
connector
(FRNTPANEL)
SATA connector
(SATA0)
optional video
connector (VGA) line-in-, line-out-,
microphone-, side
surround-, center-,
and LFE connectors
processor fan
connector
(CPUFAN)
floppy drive
connector (FLOPPY)
PCI Express x1
connector (SLOT2)
PCI Express x16
connector (SLOT1)
network connector (NIC)
and USB connectors (2) (USB2)
USB connectors (4) (USBBACK)
battery socket
(BATTERY)
PCI connectors
(SLOT4)
Media Card Reader
connector (USBINT)
air-temperature
sensor connector
(THRM)
password jumper (CLRPSWD)
SATA connector
(SATA4)
SATA connector
(SATA5)
PCI connector
(SLOT3)
Removing and Installing Parts 69
Memory
You can increase your computer memory by installing memory modules on the system board.
Your computer supports DDR2 memory. For additional information on the type of memory supported by
your computer, see "Memory" on page 109.
DDR2 Memory Overview
DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology. If the
DDR2 memory modules are not installed in matched pairs, the computer will continue to operate, but
with a slight reduction in performance. See the label on the module to determine the module’s capacity.
NOTE: Always install DDR2 memory modules in the order indicated on the system board.
The recommended memory configurations are:
– A pair of matched memory modules installed in DIMM connectors 1 and 2
or
– A pair of matched memory modules installed in DIMM connectors 1 and 2 and another matched
pair installed in DIMM connectors 3 and 4
NOTICE: Do not install ECC or buffered memory modules. Only unbuffered, non-ECC memory is supported.
• If you install mixed pairs of DDR2 533-MHz and DDR2 667-MHz memory, the modules function at
the slowest speed installed.
• Be sure to install a single memory module in DIMM connector 1, the connector closest to the
processor, before you install modules in the other connectors.
70 Removing and Installing Parts
NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them
separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible,
do not pair an original memory module with a new memory module. Otherwise, your computer may not start
properly. You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or DIMM
connectors 3 and 4.
NOTE: Memory purchased from Dell is covered under your computer warranty.
Addressing Memory With 4-GB Configurations
Your computer supports a maximum of 4 GB of memory when you use four 1-GB DIMMs. Current
32-bit operating systems, such as Microsoft® Windows® XP, can use a maximum of 4 GB of address
space; however, the amount of memory available to the operating system is less than that installed.
Certain components within the computer require address space in the 4-GB range. Any address space
reserved for these components cannot be used by computer memory.
Installing Memory
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
1Channel A: matched pair of
memory modules in
connectors DIMM_1 and
DIMM_2 (white securing
clips)
2Channel B: matched pair of
memory modules in
connectors DIMM_3 and
DIMM_4 (black securing
clips)
1
2
Removing and Installing Parts 71
1
Follow the procedures in "Before You Begin" on page 59.
2
Lay the computer on its side so that the system board is on the bottom of the inside of the computer.
3
Press out the securing clip at each end of the memory module connector.
4
Align the notch on the bottom of the module with the crossbar in the connector.
1memory connector closest to
processor
2securing clips (2) 3connector
1cutouts (2) 2memory module 3notch
4crossbar
2
3
1
3
2
1
4
72 Removing and Installing Parts
NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you
apply equal force to each end of the module.
5
Insert the module into the connector until the module snaps into position.
If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
6
Replace the computer cover.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
7
Connect your computer and devices to electrical outlets, and turn them on.
8
Right-click the
My Computer
icon and click
Properties
.
9
Click the
General
tab.
10
To verify that the memory is installed correctly, check the amount of memory (RAM) listed.
Removing Memory
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
1
Follow the procedures in "Before You Begin" on page 59.
2
Press out the securing clip at each end of the memory module connector.
3
Grasp the module and pull up.
If the module is difficult to remove, gently ease the module back and forth to remove it from the
connector.
Removing and Installing Parts 73
Cards
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
Your Dell™ computer provides the following slots for PCI and PCI Express cards:
• Two PCI card slots
• One PCI Express x16 card slot
• One PCI Express x1 card slot
PCI Cards
Your computer supports two PCI cards.
If you are installing or replacing a card, follow the procedures in the next section. If you are removing but
not replacing a PCI card, see "Removing a PCI Card" on page 77.
If you are replacing a card, remove the current driver for the card from the operating system.
If you are installing or replacing a PCI Express card, see "Installing a PCI Express Card" on page 78.
74 Removing and Installing Parts
Installing a PCI Card
1
Follow the procedures in "Before You Begin" on page 59.
2
Gently push the release tab on the card retention door from the inside to pivot the door open. Because
the door is captive, it will remain in the open position.
3
If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue
with step 5.
4
If you are replacing a card that is already installed in the computer, remove the card.
If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it
out of its connector.
5
Prepare the card for installation.
See the documentation that came with the card for information on configuring the card, making
internal connections, or otherwise customizing it for your computer.
CAUTION: Some network adapters automatically start the computer when they are connected to a network. To
guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any
cards.
6
Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.
1release tab 2card retention door
2
1
Removing and Installing Parts 75
7
Before you close the card retention door, ensure that:
• The tops of all cards and filler brackets are flush with the alignment bar.
• The notch in the top of the card or filler bracket fits around the alignment guide.
1alignment bar 2fully seated card 3not fully seated card
4alignment guide 5bracket within slot 6bracket caught outside of slot
2
6
5
4
1
76 Removing and Installing Parts
8
Close the card retention door by snapping it into place to secure the cards.
NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the
computer cover from closing properly or cause damage to the equipment.
9
Connect any cables that should be attached to the card.
See the documentation for the card for information about the card’s cable connections.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
10
Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn
them on.
11
If you installed a sound card:
a
Enter system setup (see "System Setup" on page 113), select
Audio Controller
, and then change
the setting to
Off
.
b
Connect external audio devices to the sound card’s connectors. Do not connect external audio
devices to the microphone, speaker/headphone, or line-in connectors on the back panel.
1alignment guide 2alignment bar 3release tab
4card retention door
1
2
4
3
Removing and Installing Parts 77
12
If you installed an add-in network adapter and want to disable the integrated network adapter:
a
Enter system setup (see "System Setup" on page 113), select
Integrated NIC,
and then change the
setting to
Off
.
b
Connect the network cable to the add-in network adapter’s connectors. Do not connect the
network cable to the integrated connector on the back panel.
13
Install any drivers required for the card as described in the card documentation.
Removing a PCI Card
1
Follow the procedures in "Before You Begin" on page 59.
2
Gently push the release tab on the card retention door from the inside to pivot the door open. Because
the door is captive, it will remain in the open position.
3
If you are removing the card permanently, install a filler bracket in the empty card-slot opening.
NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the
computer. The brackets also keep dust and dirt out of your computer.
4
Close the card retention door by snapping it into place to secure the cards.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
5
Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn
them on.
6
Remove the card’s driver from the operating system.
7
If you removed a sound card:
a
Enter system setup (see "System Setup" on page 113), select
Audio Controller
, and then change
the setting to
On
.
b
Connect external audio devices to the audio connectors on the back panel of the computer.
8
If you removed an add-in network connector:
a
Enter system setup (see "System Setup" on page 113), select
Integrated NIC
, and then change the
setting to
On
.
b
Connect the network cable to the integrated connector on the back panel of the computer.
PCI Express Cards
Your computer supports one PCI Express x16 card and one PCI Express x1 card. If you are installing or
replacing a PCI Express card, follow the procedures in the next section. If you are removing but not
replacing a card, see "Removing a PCI Express Card" on page 82. If you are installing or replacing a PCI
card, see "Installing a PCI Card" on page 74.
If you are replacing a card, remove the current driver for the card from the operating system.
78 Removing and Installing Parts
Installing a PCI Express Card
1
Follow the procedures in "Before You Begin" on page 59.
2
Gently push the release tab on the card retention door from the inside to pivot the door open. Because
the door is captive, it will remain in the open position (see "Installing a PCI Card" on page 74 for an
illustration of the card retention door).
3
If your computer includes a card retention mechanism to secure the x16 card in place from the top:
a
Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from
the two tab slots holding it in place.
b
Set the retention mechanism aside in a secure location.
4
If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue
with step 5.
5
If you are replacing a card that is already installed in the computer, remove the card.
If necessary, disconnect any cables connected to the card. If your card includes a retention mechanism,
remove the top of the retention mechanism by pressing the tab and pulling up on the top. Gently pull
the securing tab, grasp the card by its top corners, and then ease it out of its connector.
1card retention door 2card retention mechanism 3release tabs (2)
1
3
2
Removing and Installing Parts 79
6
Prepare the card for installation.
See the documentation that came with the card for information on configuring the card, making
internal connections, or otherwise customizing it for your computer.
CAUTION: Some network adapters automatically start the computer when they are connected to a network. To
guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any
cards.
7
If you are installing the card into the x16 card connector, position the card so the securing slot is
aligned with the securing tab, and gently pull the securing tab.
8
Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.
1PCI Express x16 card 2securing tab 3PCI Express x1 card
4PCI Express x1 card slot 5PCI Express x16 card slot
1
5
3
4
2
80 Removing and Installing Parts
9
If you replaced a card that was already installed in the computer and you removed the retention
mechanism, you may reinstall the retention mechanism.
10
Before replacing the card retention mechanism, ensure that:
• The tops of all cards and filler brackets are flush with the alignment bar.
• The notch in the top of the card or filler bracket fits around the alignment guide.
11
Snap the card retention mechanism into place, securing the x16 PCI card.
1alignment bar 2fully seated card 3not fully seated card
4alignment guide 5bracket within slot 6bracket caught outside of slot
2
6
5
4
1
Removing and Installing Parts 81
NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the
computer cover from closing properly or cause damage to the equipment.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.
12
Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn
them on.
13
If you installed a sound card:
a
Enter system setup (see "System Setup" on page 113), select
Audio Controller
, and then change
the setting to
Off
.
b
Connect external audio devices to the sound card’s connectors. Do not connect external audio
devices to the microphone, speaker/headphone, or line-in connectors on the back panel.
14
If you installed an add-in network adapter and want to disable the integrated network adapter:
a
Enter system setup (see "System Setup" on page 113), select
Integrated NIC,
and then change the
setting to
Off
.
b
Connect the network cable to the add-in network adapter’s connectors. Do not connect the
network cable to the integrated connector on the back panel.
15
Install any drivers required for the card as described in the card documentation.
1card retention door 2card retention mechanism 3release tabs (2)
1
3
2
82 Removing and Installing Parts
Removing a PCI Express Card
1
Follow the procedures in "Before You Begin" on page 59.
2
Gently push the release tab on the card retention door from the inside to pivot the door open. Because
the door is captive, it will remain in the open position (see "Installing a PCI Card" on page 74 for an
illustration of the card retention door).
3
If your computer includes a card retention mechanism, to secure the x16 card in place from the top:
a
Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from
the two tab slots holding it in place.
b
Set the retention mechanism aside in a secure location.
4
If you are removing the card permanently, install a filler bracket in the empty card-slot opening.
NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the
computer. The brackets also keep dust and dirt out of your computer.
5
Reseat the card retention mechanism in the tabs and pivot downward to snap it into place.
6
Close the card retention door to snap it into place, securing the cards.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
7
Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn
them on.
8
Remove the card’s driver from the operating system.
9
If you removed a sound card:
a
Enter system setup (see "System Setup" on page 113), select
Audio Controller
, and then change
the setting to
On
.
b
Connect external audio devices to the audio connectors on the back panel of the computer.
10
If you removed an add-in network connector:
a
Enter system setup (see "System Setup" on page 113), select
Integrated NIC
, and then change the
setting to
On
.
b
Connect the network cable to the integrated connector on the back panel of the computer.
11
Install any drivers required for the card as described in the card documentation.
Drive Panel
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
Removing and Installing Parts 83
Removing the Drive Panel
1
Follow the procedures in "Before You Begin" on page 59.
2
Grasping the lever on the sliding plate, pull the sliding plate to the right until it snaps into the open
position.
NOTE: This sliding plate secures and releases the drive panel and helps to secure the drives.
3
By pushing from the inside and pivoting the drive panel to the left, you can release the drive panel
from its side hinges.
4
Set the drive panel aside in a secure location.
1sliding plate lever 2sliding plate 3drive panel
3
2
1
84 Removing and Installing Parts
Removing the Drive-Panel Insert
1
Press the drive-panel insert tab towards the center of the drive-panel insert to disengage the insert from
the drive panel.
2
Without releasing the tab, pivot the drive-panel insert out and away from the drive panel.
3
Set the drive-panel insert aside in a secure location.
Replacing the Drive-Panel Insert
1drive panel 2drive-panel insert tab 3drive-panel insert
1center drive-panel tab 2drive panel 3drive-panel insert tab
4drive-panel insert
1
3
2
13
2
4
Removing and Installing Parts 85
1
Slide the tab on the left side of the drive-panel insert under the center drive-panel tab.
2
Rotate the drive-panel insert into place and snap the drive-panel insert tab over the corresponding tab
on the drive panel.
Replacing the Drive Panel
1
Follow the procedures in "Before You Begin" on page 59.
2
Align the drive panel tabs with the side-door hinges.
3
Rotate the drive panel toward the computer until it snaps into place on the front panel.
1sliding plate lever 2sliding plate 3drive panel
3
2
1
86 Removing and Installing Parts
Drives
Your computer supports a combination of these devices:
• Up to two serial ATA hard drives
• One optional floppy drive or an optional Media Card Reader
• Up to two CD or DVD drives
Connect serial ATA CD or DVD drives to connectors labeled "SATA3" or "SATA4" on the system board.
Serial ATA hard drives should be connected to connectors labeled "SATA0" or "SATA2" on the system
board.
1CD/DVD drive 2FlexBay for optional floppy
drive or Media Card Reader
3hard drive
1
2
3
Removing and Installing Parts 87
Connecting Drive Cables
When you install a drive, you connect two cables—a DC power cable and a data cable—to the back of
the drive.
Drive Interface Connectors
Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one
connector matches a tab or a filled-in hole on the other connector. Keyed connectors ensure that the pin-
1 wire in the cable goes to the pin-1 end of the connector. The pin-1 end of a connector on a board or a
card is usually indicated by a silk-screened “1” printed directly on the board or card.
1power cable 2power input connector
1interface cable 2interface connector
1
2
Power Connector
Serial ATA Connector
1
2
88 Removing and Installing Parts
Connecting and Disconnecting Drive Cables
When connecting and disconnecting a serial ATA data cable, disconnect the cable using the pull-tab.
The serial ATA interface connectors are keyed for correct insertion; that is, a notch or a missing pin on
one connector matches a tab or a filled-in hole on the other connector.
Hard Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as
a foam pad, that will sufficiently cushion it.
NOTICE: If you are replacing a hard drive that contains data you want to keep, back up your files before you begin
this procedure.
Check the documentation for the drive to verify that it is configured for your computer.
Removing a Hard Drive
1
Follow the procedures in "Before You Begin" on page 59.
2
Disconnect the power and data cables from the drive.
NOTICE: Use the pull-tab to remove the data cable from your hard drive or from the system board.
Removing and Installing Parts 89
3
Press in on the blue tabs on each side of the drive and slide the drive up and out of the computer.
1serial ATA data cable 2power cable
1tabs (2) 2hard drive
1
2
1
2
90 Removing and Installing Parts
Installing a Hard Drive
1
Unpack the replacement hard drive, and prepare it for installation.
2
Check the documentation for the drive to verify that it is configured for your computer.
NOTE: If your replacement hard drive does not have the hard drive bracket attached, remove the bracket from the
old drive by unsnapping it from the drive. Snap the bracket onto the new drive.
3
Gently slide the drive into place until you feel a click or feel the drive securely installed.
4
Connect the power and hard-drive cables to the drive.
1drive 2hard-drive bracket
1
2
Removing and Installing Parts 91
5
Check all connectors to be certain that they are properly cabled and firmly seated.
6
Replace the computer cover (see "Replacing the Computer Cover" on page 106).
NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the
computer.
7
Connect your computer and devices to electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software required for
drive operation.
Adding a Second Hard Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
1serial ATA data cable 2power cable
1
2
92 Removing and Installing Parts
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as
a foam pad, that will sufficiently cushion it.
1
Check the documentation for the drive to verify that it is configured for your computer.
2
Follow the procedures in "Before You Begin" on page 59.
3
Press in on the blue release tabs on each side of the hard drive bracket and slide it up and out of the
computer.
4
Snap the bracket to the hard drive.
5
Gently slide the new drive (second hard drive) into place until you feel a click or feel the drive securely
installed.
6
Connect the power and hard-drive cables to the drive.
7
Ensure that the data cable is securely connected to the system board (see "System Board Components"
on page 68).
8
Check all connectors to be certain that they are properly cabled and firmly seated.
9
Replace the computer cover (see "Replacing the Computer Cover" on page 106).
NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the
computer.
10
Connect your computer and devices to electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software required for
drive operation.
1release tabs (2) 2second hard drive in lower
bay
3hard drive bay
4primary hard drive in upper
bay
1
2
3
4
Removing and Installing Parts 93
Floppy Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
NOTE: If you are adding a floppy drive, see "Installing a Floppy Drive" on page 94.
Removing a Floppy Drive
1
Follow the procedures in "Before You Begin" on page 59.
2
Remove the drive panel (see "Removing the Drive Panel" on page 83).
3
Disconnect the power and data cables from the back of the floppy drive.
NOTE: If you have installed a PCI Express x16 card, this card may cover the floppy-drive connectors. Remove this
card before connecting the floppy-drive cables.
4
Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch
release, slide the floppy drive out through the front of the computer.
1power cable 2data cable
1
2
94 Removing and Installing Parts
Installing a Floppy Drive
NOTE: In the event that the replacement or new floppy drive does not have shoulder screws, check for the screws
located within the drive panel insert or, if applicable, reuse screws attached to the drive that you are replacing.
1drive latch release 2sliding plate 3floppy drive
3
2
1
Removing and Installing Parts 95
1
Follow the procedures in "Before You Begin" on page 59.
2
Remove the drive panel (see "Removing the Drive Panel" on page 83).
3
Gently slide the drive into place until you feel a click or feel the drive securely installed.
NOTE: If you are installing a new floppy drive rather than replacing a drive, remove the drive panel insert where
you want the drive to be installed, insert the shoulder screws located in the back of the drive panel insert into the
drive, and then slide the drive back into place.
4
Attach the power and data cables to the floppy drive.
5
Connect the other end of the data cable to the connector labeled "DSKT2" on the system board (see
"System Board Components" on page 68) and route the cable through the clip on the shroud.
1drive 2screws (4)
1
2
96 Removing and Installing Parts
6
If you are installing a new floppy drive rather than replacing a drive, remove the appropriate drive-panel
insert (see "Removing the Drive-Panel Insert" on page 84).
7
Check all cable connections, and fold cables out of the way to avoid blocking airflow between the fan
and cooling vents.
8
Replace the drive panel (see "Replacing the Drive Panel" on page 85).
9
Replace the computer cover (see "Replacing the Computer Cover" on page 106).
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
10
Connect your computer and devices to their electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software required for
drive operation.
11
Enter system setup (see "System Setup" on page 113) and select the appropriate
Diskette Drive
option.
12
Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on
page 50).
1power cable 2data cable
1
2
Removing and Installing Parts 97
Media Card Reader
For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on
page 20.
Removing a Media Card Reader
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
1
Follow the procedures in "Before You Begin" on page 59.
2
Remove the drive panel (see "Removing the Drive Panel" on page 83).
1Media Card Reader 2cable
2
*1
*Not present on all computers.
98 Removing and Installing Parts
3
Disconnect the FlexBay USB cable from the back of the Media Card Reader and from the Media Card
Reader connector on the system board (see "System Board Components" on page 68) and route the
cable through the cable routing clip.
4
Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch
release, slide the Media Card Reader out through the front of the computer.
5
Replace the drive panel (see "Replacing the Drive Panel" on page 85).
6
Replace the computer cover (see "Replacing the Computer Cover" on page 106).
1drive latch release 2sliding plate 3Media Card Reader
3
2
1
Removing and Installing Parts 99
Installing a Media Card Reader
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
1
Follow the procedures in "Before You Begin" on page 59.
2
Remove the drive panel (see "Removing the Drive Panel" on page 83).
3
Remove the Media Card Reader and bracket from its packaging and ensure that all of the screws are
included.
4
Gently slide the Media Card Reader into place until you feel a click or feel the drive securely installed.
Ensure that the Media Card Reader is installed before the FlexBay cable is connected.
1Media Card Reader 2screws (4)
1
2
100 Removing and Installing Parts
5
Connect the FlexBay USB cable to the back of the Media Card Reader and to the Media Card Reader
connector on the system board (see "System Board Components" on page 68).
6
Route the FlexBay USB cable through the cable routing clip.
7
Replace the computer cover (see "Replacing the Computer Cover" on page 106).
CD/DVD Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
Removing a CD/DVD Drive
1
Follow the procedures in "Before You Begin" on page 59.
2
Remove the drive panel (see "Removing the Drive Panel" on page 83).
1Media Card Reader 2FlexBay USB cable
2
1
Removing and Installing Parts 101
3
Disconnect the power and data cables from the back of the drive.
4
Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch
release, slide the CD/DVD drive out through the front of the computer.
1power cable 2data cable
1
2
102 Removing and Installing Parts
Installing a CD/DVD Drive
1
Follow the procedures in "Before You Begin" on page 59.
2
If you are installing a new CD/DVD drive rather than replacing a drive, remove the appropriate drive-
panel insert (see "Removing the Drive-Panel Insert" on page 84).
3
Gently slide the drive into place until you feel a click or feel the drive securely installed.
1drive latch release 2sliding plate 3CD/DVD drive
3
2
1
Removing and Installing Parts 103
4
Connect the power and data cables to the drive.
1CD/DVD drive 2screws (3)
1
2
104 Removing and Installing Parts
5
Check all cable connections, and fold cables out of the way to avoid blocking airflow between the fan
and cooling vents.
6
Replace the computer cover (see "Replacing the Computer Cover" on page 106).
7
Replace the drive panel (see "Replacing the Drive Panel" on page 85).
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
8
Connect your computer and devices to their electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software required for
drive operation.
9
Enter system setup (see "System Setup" on page 113) and select the appropriate
Drive
option.
10
Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on
page 50).
1power cable 2data cable
1
2
Removing and Installing Parts 105
Battery
Replacing the Battery
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
A coin-cell battery maintains computer configuration, date, and time information. The battery can last
several years.
If you have to repeatedly reset time and date information after turning on the computer, replace the
battery.
CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s
instructions.
To replace the battery:
1
Record all the screens in system setup (see "System Setup" on page 113) so that you can restore the
correct settings in step 8.
2
Follow the procedures in "Before You Begin" on page 59.
3
Locate the battery socket (see "System Board Components" on page 68).
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with
the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the
battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the
system board.
4
Remove the battery by carefully prying it out of its socket with your fingers or with a blunt,
nonconducting object such as a plastic screwdriver.
5
Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into
place.
106 Removing and Installing Parts
6
Replace the computer cover (see "Replacing the Computer Cover" on page 106).
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
7
Connect your computer and devices to electrical outlets, and turn them on.
8
Enter system setup (see "System Setup" on page 113) and restore the settings you recorded in step 1.
9
Properly dispose of the old battery. See the
Product Information Guide
for battery disposal information.
Replacing the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
1
Ensure that all cables are connected, and fold cables out of the way.
2
Ensure that no tools or extra parts are left inside the computer.
3
Align the bottom of the cover with the tabs located along the bottom edge of the computer.
4
Using the tabs as leverage, rotate the cover downward and press down to close it.
1battery release lever 2battery (positive side)
2
1
Removing and Installing Parts 107
5
Ensure that the cover is seated correctly before moving it to the upright position.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
6
Connect your computer and devices to electrical outlets, and turn them on.
1computer cover 2back of computer 3bottom hinges
1
2
3
108 Removing and Installing Parts
Appendix 109
Appendix
Specifications
Processor
Processor type Intel® Pentium® 4 with Hyper-Threading technology
NOTE: Not all Pentium 4 processors support Hyper-Threading
technology.
Level 1 (L1) cache 32 KB
Level 2 (L2) cache 1 MB (depending on your computer configuration) pipelined-
burst, eight-way set associative, write-back SRAM
Memory
Type 533-MHz and 667-MHz dual DDR2 unbuffered SDRAM
Memory connectors four
Memory capacities 256 MB, 512 MB, or 1 GB non-ECC
Minimum memory 256 MB
Maximum memory 4 GB
NOTE: See "Addressing Memory With 4-GB Configurations" on
page 70 to verify the amount of memory available to the operating
system.
BIOS address F0000h
Computer Information
Chipset 965
RAID Support RAID 1 (Mirroring)
DMA channels eight
Interrupt levels 24
BIOS chip (NVRAM) 4 Mb
NIC Integrated network interface capable of 10/100 communication
System clock 800- or 1066-MHz data rate
110 Appendix
Video
Type optional integrated Intel 965 Graphics Media Accelerator
(GMA965)
PCI Express
Audio
Type Sigmatel 9227
Expansion Bus
Bus type PCI 2.3
PCI Express x1 and x16
Bus speed PCI: 33 MHz
PCI Express:
x1 slot bidirectional speed - 500 MB/s
x16 slot bidirectional speed - 8 GB/s
PCI
connectors
two
connector size
120 pins
connector data width (maximum)
32 bits
PCI Express
connector
one x1
connector size
36 pins
connector data width (maximum)
1 PCI Express lane
PCI Express
connector
one x16
connector size
164 pins
connector data width (maximum)
16 PCI Express lanes
Drives
Externally accessible:
Bays one 3.5-inch drive bay (FlexBay)
two 5.25-inch drive bays
Available devices Serial ATA drives (4), floppy drive, USB memory devices, CD/DVD
drive, and Media Card Reader
Internally accessible: two bays for 1-inch high serial ATA hard drives
Appendix 111
Connectors
External connectors:
Video
15-hole connector
Network adapter
RJ-45 connector
USB
two front-panel and six back-panel USB 2.0-compliant connectors
Audio
six connectors for 7.1 support
System board connectors:
Serial ATA
four 7-pin connectors
FlexBay Drive
one USB 10-pin header for optional Media Card Reader (3.5-inch
bay device)
Floppy drive
one 33-pin connector
Fan
one 5-pin connectors
PCI 2.3
two 120-pin connectors
PCI Express x1
one 36-pin connector
PCI Express x16
one 164-pin connector
Controls and Lights
Power button push button
Power light green light — Blinking green in sleep state; solid green for power-
on state.
amber light — Blinking amber indicates a problem with the power
supply inside the computer. If the system cannot boot and there is
a solid amber light, this indicates a problem with the system board
(see "Power Problems" on page 41).
Hard-drive access light green
Link integrity light (on integrated
network adapter)
green light — A good connection exists between the network and
the computer.
off (no light) — The computer is not detecting a physical
connection to the network.
Activity light (on integrated network
adapter)
yellow blinking light
Diagnostic lights four lights on the front panel (see "Diagnostic Lights" on page 47.)
Standby power light STBYLED on the system board
112 Appendix
Power
DC power supply:
Wattage
305 W
Maximum heat dissipation
560.5 BTU/hr
Voltage (see the safety instructions
located in the
Product Information
Guide
for important voltage setting
information)
90 to 135 V and 180 to 265 V at 50/60 Hz
Backup battery 3-V CR2032 lithium coin cell
Physical
Height 41.4 cm (16.3 inches)
Width 18.8 cm (7.4 inches)
Depth 45.7 cm (18.0 inches)
Weight 12.7 kg (28.0 lb)
Environmental
Temperature:
Operating
10° to 35°C (50° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity 20% to 80% (noncondensing)
Maximum vibration:
Operating
5 to 350 Hz at 0.0002 G2/Hz
Storage
5 to 500 Hz at 0.001 to 0.01 G2/Hz
Maximum shock:
Operating
40 G +/- 5% with pulse duration of 2 msec +/- 10% (equivalent to
20 in/sec [51 cm/sec])
Storage
105 G +/- 5% with pulse duration of 2 msec +/- 10% (equivalent
to 50 in/sec [127 cm/sec])
Altitude:
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
Appendix 113
System Setup
Overview
Use system setup as follows:
• To change the system configuration information after you add, change, or remove any hardware in your
computer
• To set or change a user-selectable option such as the user password
• To read the current amount of memory or set the type of hard drive installed
Before you use system setup, it is recommended that you write down the system setup screen
information for future reference.
NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain changes
can make your computer work incorrectly.
Entering System Setup
1
Turn on (or restart) your computer.
2
When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear.
3
Once this F2 prompt appears, press <F2> immediately.
NOTE: The F2 prompt indicates that the keyboard has initialized. This prompt can appear very quickly, so you must
watch for it to display, and then press <F2>. If you press <F2> before you are prompted, this keystroke will be lost.
4
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
®
Windows
®
desktop. Then, shut down your computer (see "Turning Off Your Computer"
on page 59) and try again.
System Setup Screens
The system setup screen displays current or changeable configuration information for your computer.
114 Appendix
System Setup Options
NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may
not appear exactly as listed.
System
System Info Displays the System name, BIOS Version number, BIOS Date, Service Tag,
Express Service Code, and Asset Tag.
NOTE: The system name listed in the BIOS may not appear exactly as the name
that appears on the computer or in the computer’s documentation.
Processor Info Displays the following information for the processor installed in the system:
Processor Type, Processor Clock Speed, Processor Bus Speed, Processor
Cache Size, Processor ID number, whether the processor is Hyperthreading
Capable, and if the processor has 64-bit Technology.
Appendix 115
Memory Info Displays the amount of Installed Memory, Memory Speed, Memory Channel
Mode, and a description of the Memory Technology. This option also displays
a table that describes the memory size, whether the memory module is ECC
capable, single or dual rank, type, and organization.
PCI Info Displays the contents of each PCI slot.
Date/Time Controls the system’s internal calendar and clock.
Boot Sequence
(Diskette drive default)
Determines the order in which the system searches for boot devices during
system startup.
NOTE: If you insert a boot device and restart the computer, this option appears in
the system setup menu. To boot from a USB memory device, select the USB
device and move it so it becomes the first device in the list.
Drives
Diskette Drive
(Internal default)
Enables and disables the floppy drives and sets read permission for the
internal floppy drive.
•
Off
— disables all floppy drives
•
USB
— enables the USB floppy drive
•
Internal —
enables the internal floppy drive
•
Read Only —
enables the internal drive controller and allows the internal
floppy drive read-only permission
NOTE: Operating systems with USB support will recognize USB floppy drives
regardless of this setting.
Drives 0 through 3
(On default)
Enables or disables an ATA or SATA device (such as hard-drive, CD drive, or
DVD drive). On enables the interface so that the device can be used.
Displays the Controller type (ATA or SATA), Port number the drive is using,
Drive ID number, Capacity, and whether the drive is controlled by the BIOS.
SATA Operation
(RAID Autodetect/ATA
default)
Identifies and defines the SATA controller settings for RAID. You can set the
SATA controller to RAID Autodetect/ATA or RAID On.
Onboard Devices
Integrated NIC
(On default)
Enables or disables the integrated NIC controller.
Settings are
On, Off, or On
w/PXE. When the On w/PXE setting is active (available only for setting up a
future boot process), the computer prompts you to press <Ctrl><Alt><b>.
Pressing this key combination causes a menu to display that allows you to
select a method for booting from a network server. If a boot routine is not
available from the network server, the computer attempts to boot from the
next device in the boot sequence list.
116 Appendix
Integrated Audio
Controller
Enables or disables the onboard audio controller.
USB for Flexbay
(On default)
Enables or disables internal USB for FlexBay.
NOTE: This USB option appears only if a FlexBay device is installed.
Video
Primary Video
(Auto default)
Specifies which video controller is primary when two video controllers are
present on the computer. Auto enables the add-in video controller. Onboard
enables the integrated video controller.
Video Memory Size
(8 MB default)
Configures the system memory allocation reserved for the optional integrated
video controller. Settings are 1MB and 8MB.
Performance
Hyper-Threading
(On default)
Determines whether the physical processor appears as one or two logical
processors. The performance of some applications improve with additional
logical processors installed.
SpeedStep
(On default)
Allows the BIOS to modify the processor fan and speed based on processor
temperature readings.
NOTE: SpeedStep is not supported by all processors; therefore, this option will
appear only when a supported processor is installed.
HDD Acoustic Mode
•
Bypass
— Your computer does not test or change the current acoustics mode
setting.
•
Quiet
— The hard drive operates at its most quiet setting.
•
Suggested
— The hard drive operates at the level suggested by the drive
manufacturer.
•
Performance
—
The hard drive operates at its maximum speed.
NOTE: Switching to performance mode will cause the drive heads to move
faster, causing the hard drive to be noisier. However, some drives may not see an
increase in data transfer rates.
NOTE: Changing the acoustics setting does not alter your hard drive image.
Security
Admin Password
(Not Set default)
Displays the current status of your system setup program’s password security
feature and allows you to verify and assign a new admin password.
System Password
(Not Set default)
Displays the current status of the system's password security feature and
allows a new system password to be assigned and verified.
Appendix 117
Password Changes
(Unlocked default)
Determines the interaction between the System password and the Admin
password.
•
Locked —
prevents a user without a valid
Admin
password from being able to
modify the
System
password
•
Unlocked
— allows a user without a valid
Admin
password to modify the
system password
Execute Disable
(On default)
Enables or disables Execute Disable memory protection technology.
Power Management
AC Recovery
(Off default)
Determines how the system responds when AC power is re-applied after a
power loss.
•
Off
— The system remains off when power is re-applied. You must press the
front-panel power button before the system turns on.
•
On
— The system turns on when power is re-applied.
•
Last
— The system returns to the last power state the system was in just
before it was turned off.
Auto Power On
(Off default)
Sets the computer to automatically turn on.
•
Off
— disables the Auto Power On feature
•
Everyday
— turns the computer on every day at the time set in
Auto Power
Time
•
Weekdays
— turns the computer on every day from Monday through Friday
at the time set in
Auto Power Time
NOTE: This feature does not work if you turn off your computer using a power
strip or surge protector.
Auto Power Time Sets time to automatically turn on the computer.
Time is kept in the standard 12-hour format (hours:minutes). Change the
startup time by pressing the right- or left-arrow key to increase or decrease the
numbers, or type numbers in both the date and time fields.
Suspend Mode
(S3 default)
Sets the computer’s suspend mode.
•
S1 —
sets the computer to a suspend state where the computer is running in
a low-power mode
•
S3 —
sets the computer to a standby state where the power is reduced or
turned off for most components; however, system memory remains active for
both settings
118 Appendix
Maintenance
SERR DMI Message
(On default)
Controls the SERR DMI message mechanism.
NOTE: Some graphics cards require that the SERR DMI message mechanism be
disabled.
Load Defaults Restores system setup options to their factory defaults.
Event Log Allows you to view the Event Log. Entries are marked R for Read and U for
Unread. Mark All Entries Read puts an R to the left of all entries. Clear Log
clears the Event Log.
POST Behavior
Fastboot
(On default)
When enabled, this feature reduces computer startup time by bypassing some
compatibility steps.
•
Off
— does not skip any steps during computer startup
•
On
— starts the system more quickly
Numlock Key
(On default)
Determines the functionality of the numeric keys on the right side of your
keyboard.
•
Off
— commands the right keypad keys to function as arrows
•
On
— commands the right keypad keys to function as numbers
POST Hotkeys
(
Setup & Boot Menu
default)
Determines whether the sign-on screen displays a message stating the
keystroke sequence that is required to enter the Setup program or the
Quickboot feature.
•
Setup & Boot Menu
— displays both messages
(F2=Setup and F12=Boot Menu)
•
Setup
— displays the setup message only (F2=Setup)
•
Boot Menu
— displays the
Quickboot
message only (F12=Boot Menu)
•
None
— displays no message
Keyboard Errors
(
Report
default)
When set to Report and an error is detected during POST, the BIOS will
display the error message and prompt you to press <F1> to continue or press
<F2> to enter system setup.
When set to Do Not Report (disabled) and an error is detected during POST,
the BIOS will display the error message and continue booting the system.
Appendix 119
Boot Sequence
This feature allows you to change the boot sequence for devices.
Option Settings
•
Diskette Drive —
The computer attempts to boot from the floppy drive. If the floppy disk in the drive
is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed in the computer,
the computer generates an error message.
•
Hard Drive
— The computer attempts to boot from the primary hard drive. If no operating system is
on the drive, the computer generates an error message.
•
CD Drive
— The computer attempts to boot from the CD drive. If no CD is in the drive, or if the CD
has no operating system, the computer generates an error message.
•
USB Flash Device —
Insert the memory device into a USB port and restart the computer. When
F12
= Boot Menu
appears in the upper-right corner of the screen, press <F12>. The BIOS detects the
device and adds the USB flash option to the boot menu.
NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable, check the
device documentation.
Changing Boot Sequence for the Current Boot
You can use this feature, for example, to restart your computer to a USB device such as a floppy drive,
memory key, or CD-RW drive.
NOTE: If you are booting to a USB floppy drive, you must first set the floppy drive to OFF in system setup (see
"System Setup" on page 113).
1
If you are booting to a USB device, connect the USB device to a USB connector (see "Connectors" on
page 111).
2
Turn on (or restart) your computer.
3
When
F2 = Setup, F12 = Boot Menu
appears in the upper-right corner of the screen, press
<F12>.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft Windows desktop. Then shut down your computer (see "Turning Off Your Computer" on
page 59) and try again.
The
Boot Device Menu
appears, listing all available boot devices. Each device has a number next to it.
4
At the bottom of the menu, enter the number of the device that is to be used for the current boot only.
For example, if you are booting to a USB memory key, highlight
USB Flash Device
and press
<Enter>.
NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the
device documentation.
120 Appendix
Changing Boot Sequence for Future Boots
1
Enter system setup (see "Entering System Setup" on page 113).
2
Use the arrow keys to highlight the
Boot Sequence
menu option and press <Enter> to access the
menu.
NOTE: Write down your current boot sequence in case you want to restore it.
3
Press the up- and down-arrow keys to move through the list of devices.
4
Press the spacebar to enable or disable a device (enabled devices have a checkmark).
5
Press plus (+) or minus (–) to move a selected device up or down the list.
Clearing Forgotten Passwords
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
1
Follow the procedures in "Before You Begin" on page 59.
2
Locate the 2-pin password jumper (CLRPSWD) on the system board (see "System Board
Components" on page 68), and remove the jumper plug from pins 1 and 2 to clear the password.
3
Close the computer cover (see "Replacing the Computer Cover" on page 106).
4
Connect your computer and monitor to electrical outlets, and turn them on.
5
After the Microsoft
®
Windows
®
desktop appears on your computer, shut down the computer (see
"Turning Off Your Computer" on page 59).
6
Turn off the monitor and disconnect it from the electrical outlet.
Appendix 121
7
Disconnect the computer power cable from the electrical outlet, and press the power button to ground
the system board.
8
Open the computer cover (see "Removing the Computer Cover" on page 65).
9
Locate the 2-pin password jumper (CLRPSWD) on the system board (see "System Board
Components" on page 68) and attach the jumper to pins 1 and 2 to reenable the password feature.
10
Close the computer cover (see "Replacing the Computer Cover" on page 106).
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
11
Connect your computer and devices to electrical outlets, and turn them on.
Clearing CMOS Settings
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
1
Follow the procedures in "Before You Begin" on page 59.
2
Reset the current CMOS settings:
a
Locate both the 2-pin password jumper (CLRPSWD) and the 2-pin CMOS jumper (CLRCMOS)
on the system board (see "System Board Components" on page 68).
b
Remove the 2-pin password jumper (CLRPSWD) from its pins.
c
Place the password jumper plug on the CLRCMOS pins and wait approximately 5 seconds.
d
Remove the jumper plug from the CLRCMOS pins and place it back upon the password
(CLRPSWD) pins.
3
Close the computer cover (see "Replacing the Computer Cover" on page 106).
NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the
computer.
4
Connect your computer and devices to electrical outlets, and turn them on.
Cleaning Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
Computer, Keyboard, and Monitor
CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your
computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain
flammable substances.
• Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your
computer and from between the keys on the keyboard.
122 Appendix
NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the antiglare
coating.
• To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special
screen-cleaning tissue or solution suitable for the monitor’s antistatic coating.
• Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened
with a solution of three parts water and one part dishwashing detergent.
Do not soak the cloth or let water drip inside your computer or keyboard.
Mouse
If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:
1
Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball.
2
Wipe the ball with a clean, lint-free cloth.
3
Blow carefully into the ball cage to dislodge dust and lint.
4
If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with
isopropyl alcohol.
5
Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left
on the rollers.
6
Replace the ball and retainer ring, and turn the retainer ring clockwise until it clicks into place.
Floppy Drive
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads, which
prevents the drive from operating.
Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy
disks to remove contaminants that accumulate during normal operation.
CDs and DVDs
NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come
with the compressed air. Never touch the lens in the drive.
If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning
the discs.
1
Hold the disc by its outer edge. You can also touch the inside edge of the center hole.
NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.
2
With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line
from the center to the outer edge of the disc.
For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase
commercial products that clean discs and provide some protection from dust, fingerprints, and
scratches. Cleaning products for CDs are safe to use on DVDs.
Appendix 123
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the operating system, software programs, and
hardware drivers to the original default configuration as shipped from Dell, as well as the verification of
appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-
assisted technical support, online technical support is available at support.dell.com. Additional technical
support options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software and
peripherals1. Support for third-party software and peripherals is provided by the original manufacturer,
including those purchased and/or installed through Dell Software and Peripherals, Readyware, and
Custom Factory Integration2.
1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support ser-
vice contract purchased with the computer.
2 All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell lim-
ited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard,
third-party hardware components integrated through CFI for the duration of the computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software programs that are
installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus, and
so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card
accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for
telephonic modems, docking stations/port replicators, networking products, and all associated cabling are
included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell
not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party
software and peripherals is provided by the original manufacturer of the product.
FCC Notice (U.S. Only)
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instruction manual, may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules.
124 Appendix
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1
This device may not cause harmful interference.
2
This device must accept any interference received, including interference that may cause undesired
operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void
your authority to operate this equipment.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
• Reorient the receiving antenna.
• Relocate the system with respect to the receiver.
• Move the system away from the receiver.
• Plug the system into a different outlet so that the system and the receiver are on different branch
circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for
additional suggestions.
The following information is provided on the device or devices covered in this document in compliance
with the FCC regulations:
• Product name: Dell™ Dimension™ E520
• Model number: DCSM
• Company name:
Dell Inc.
Worldwide Regulatory Compliance & Environmental Affairs
One Dell Way
Round Rock, TX 78682 USA
512-338-4400
NOTE: For Further regulatory information, see your Product Information Guide.
Contacting Dell
To contact Dell electronically, you can access the following websites:
• www.dell.com
•
support.dell.com
(support)
Appendix 125
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone
number listed for participating countries. If you do not see a telephone number listed that is specific for XPS
computers, you may contact Dell through the support number listed and your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in
the following table. If you need assistance in determining which codes to use, contact a local or an
international operator.
NOTE: The contact information provided was deemed correct at the time that this document went to print and is
subject to change.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla Website: www.dell.com.ai
E-mail: la-techsupport@dell.com
General Support
toll-free: 800-335-0031
Antigua and Barbuda Website: www.dell.com.ag
E-mail: la-techsupport@dell.com
General Support
1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
E-mail: la-techsupport@dell.com
E-mail for desktop and portable computers:
la-techsupport@dell.com
E-mail for servers and EMC
®
storage products:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Technical Support
toll-free: 0-800-444-0733
Technical Support Services
toll-free: 0-800-444-0724
Sales
0-810-444-3355
Aruba Website: www.dell.com.aw
E-mail: la-techsupport@dell.com
General Support
toll-free: 800-1578
126 Appendix
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
General Support
13DELL-133355
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales
0820 240 530 00
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Support for XPS
0820 240 530 81
Home/Small Business Support for all other Dell
computers
0820 240 530 17
Preferred Accounts/Corporate Support
0820 240 530 17
Switchboard
0820 240 530 00
Bahamas Website: www.dell.com.bs
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-866-278-6818
Barbados Website: www.dell.com/bb
E-mail: la-techsupport@dell.com
General Support
1-800-534-3142
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
Tech Support for XPS
02 481 92 96
Tech Support for all other Dell computers
02 481 92 88
Tech Support Fax
02 481 92 95
Customer Care
02 713 15 65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 127
Bermuda Website: www.dell.com/bm
E-mail: la-techsupport@dell.com
General Support
1-877-890-0751
Bolivia Website: www.dell.com/bo
E-mail: la-techsupport@dell.com
General Support
toll-free: 800-10-0238
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Website: www.dell.com/br
E-mail: la-techsupport@dell.com
Customer Support, Tech Support
0800 90 3355
Technical Support Fax
51 3481 5470
Customer Care Fax
51 3481 5480
Sales
0800 90 3390
British Virgin Islands General Support
toll-free: 1-866-278-6820
Brunei
Country Code: 673
Technical Support (Penang, Malaysia)
604 633 4966
Customer Care (Penang, Malaysia)
604 633 4888
Transaction Sales (Penang, Malaysia)
604 633 4955
Canada (North York, Ontario)
International Access Code: 011
Online Order Status: www.dell.ca/ostatus
AutoTech (automated Hardware and Warranty
Support)
toll-free: 1-800-247-9362
Customer Service (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Service (med./large business,
government)
toll-free: 1-800-326-9463
Customer Service (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
toll-free: 1-800-847-4096
Hardware Warranty Support (Home Sales/Small
Business)
toll-free: 1-800-906-3355
Hardware Warranty Support (med./large bus.,
government)
toll-free: 1-800-387-5757
Hardware Warranty Support (printers, projectors,
televisions, handhelds, digital jukebox, and wireless)
1-877-335-5767
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
18664403355
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
128 Appendix
Cayman Islands E-mail: la-techsupport@dell.com
General Support
1-877-262-5415
Chile (Santiago)
Country Code: 56
City Code: 2
Website: www.dell.com/cl
E-mail: la-techsupport@dell.com
Sales and Customer Support
toll-free: 1230-020-4823
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 129
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support website: support.dell.com.cn
Technical Support E-mail: cn_support@dell.com
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
592 818 1350
Technical Support (Dell™ Dimension™ and
Inspiron)
toll-free: 800 858 2968
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, switches,
routers, and so on)
toll-free: 800 858 2920
Technical Support (printers)
toll-free: 800 858 2311
Customer Care
toll-free: 800 858 2060
Customer Care Fax
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia Website: www.dell.com/cl
E-mail: la-techsupport@dell.com
General Support
01-800-915-4755
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
130 Appendix
Costa Rica Website: www.dell.com/cr
E-mail: la-techsupport@dell.com
General Support
0800-012-0231
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Technical Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com
Technical Support for XPS
7010 0074
Technical Support for all other Dell computers
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica Website: www.dell.com/dm
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-866-278-6821
Dominican Republic Website: www.dell.com/do
E-mail: la-techsupport@dell.com
General Support
1-800-156-1588
Ecuador Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support (calling from Quito)
toll-free: 999-119-877-655-3355
General Support (calling from Guayaquil)
toll-free: 1800-999-119-877-655-
3355
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 131
El Salvador Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support
800-6132
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Website: support.euro.dell.com
E-mail: fi_support@dell.com
Technical Support
0207 533 555
Customer Care
0207 533 538
Switchboard
0207 533 533
Sales under 500 employees
0207 533 540
Fax
0207 533 530
Sales over 500 employees
0207 533 533
Fax
0207 533 530
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com
Home and Small Business
Technical Support for XPS
0825 387 129
Technical Support for all other Dell computers
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
132 Appendix
Germany (Frankfurt)
International Access Code: 00
Country Code: 49
City Code: 69
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Technical Support for XPS
069 9792 7222
Technical Support for all other Dell computers
069 9792-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
069 9792-7320
Preferred Accounts Customer Care
069 9792-7320
Large Accounts Customer Care
069 9792-7320
Public Accounts Customer Care
069 9792-7320
Switchboard
069 9792-7000
Greece
International Access Code: 00
Country Code: 30
Website: support.euro.dell.com
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada E-mail: la-techsupport@dell.com
General Support
toll-free: 1-866-540-3355
Guatemala E-mail: la-techsupport@dell.com
General Support
1-800-999-0136
Guyana E-mail: la-techsupport@dell.com
General Support
toll-free: 1-877-270-4609
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 133
Hong Kong
International Access Code: 001
Country Code: 852
Website: support.ap.dell.com
Technical Support E-mail: HK_support@Dell.com
Technical Support (Dimension and Inspiron)
2969 3188
Technical Support (OptiPlex, Latitude, and Dell
Precision)
2969 3191
Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)
2969 3196
Customer Care
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
3416 0912
Home and Small Business Division
2969 3105
India E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Technical Support
1600338045
and 1600448046
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
134 Appendix
Ireland (Cherrywood)
International Access Code: 00
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Sales
Ireland Sales
01 204 4444
Dell Outlet
1850 200 778
Online Ordering HelpDesk
1850 200 778
Customer Care
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
Corporate Customer Care
1850 200 982
Technical Support
Technical Support for XPS computers only
1850 200 722
Technical Support for all other Dell computers
1850 543 543
General
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care (dial within U.K. only)
0870 907 4499
U.K. Sales (dial within U.K. only)
0870 907 4000
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Website: support.euro.dell.com
Home and Small Business
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 135
Jamaica E-mail: la-techsupport@dell.com
General Support (dial from within Jamaica only)
1-800-440-9205
Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Website: support.jp.dell.com
Technical Support (servers)
toll-free: 0120-198-498
Technical Support outside of Japan (servers)
81-44-556-4162
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and
Inspiron)
81-44-520-1435
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free:0120-198-433
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
81-44-556-3894
Technical Support (PDAs, projectors, printers,
routers)
toll-free: 0120-981-690
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Status Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-5963
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
136 Appendix
Korea (Seoul)
International Access Code: 001
Country Code: 82
City Code: 2
E-mail: krsupport@dell.com
Support
toll-free: 080-200-3800
Support (Dimension, PDA, Electronics and
Accessories)
toll-free: 080-200-3801
Sales
toll-free: 080-200-3600
Fax
2194-6202
Switchboard
2194-6000
Latin America Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
International Access Code: 00
Country Code: 352
Website: support.euro.dell.com
Support
3420808075
Home/Small Business Sales
+32 (0)2 713 15 96
Corporate Sales
26 25 77 81
Customer Care
+32 (0)2 481 91 19
Fax
26 25 77 82
Macao
Country Code: 853
Technical Support
toll-free: 0800 105
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 137
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Website: support.ap.dell.com
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free:1800880193
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free:1800881306
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 881 386
Customer Care
toll-free:
1800 881 306
(option 6)
Transaction Sales
toll-free:1800888202
Corporate Sales
toll-free:1800888213
Mexico
International Access Code: 00
Country Code: 52
E-mail: la-techsupport@dell.com
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat E-mail: la-techsupport@dell.com
General Support
toll-free: 1-866-278-6822
Netherlands Antilles E-mail: la-techsupport@dell.com
General Support
001-800-882-1519
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
138 Appendix
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
Website: support.euro.dell.com
Technical Support for XPS
020 674 45 94
Technical Support for all other Dell computers
020 674 45 00
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
New Zealand
International Access Code: 00
Country Code: 64
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
General Support
0800 441 567
Nicaragua E-mail: la-techsupport@dell.com
General Support
001-800-220-1377
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Website: support.euro.dell.com
Technical Support for XPS
815 35 043
Technical Support for all other Dell products
671 16882
Relational Customer Care
671 17575
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama E-mail: la-techsupport@dell.com
General Support
011-800-507-1264
Peru E-mail: la-techsupport@dell.com
General Support
0800-50-669
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 139
Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22
Website: support.euro.dell.com
E-mail: pl_support_tech@dell.com
Customer Service Phone
57 95 700
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
International Access Code: 00
Country Code: 351
Website: support.euro.dell.com
Technical Support
707200149
Customer Care
800 300 413
Sales
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
21 424 01 12
Puerto Rico E-mail: la-techsupport@dell.com
General Support
1-877-537-3355
St. Kitts and Nevis Website: www.dell.com/kn
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-866-540-3355
St. Lucia Website: www.dell.com/lc
E-mail: la-techsupport@dell.com
General Support
1-800-882-1521
St. Vincent and the Grenadines Website: www.dell.com/vc
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-877-441-4740
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
140 Appendix
Singapore (Singapore)
International Access Code: 005
Country Code: 65
NOTE: The phone numbers in this section should be
called from within Singapore or Malaysia only.
Website: support.ap.dell.com
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 394 7430
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1 800 394 7488
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1 800 394 7478
Customer Care
toll-free:
1 800 394 7430
(option 6)
Transaction Sales
toll-free: 1 800 394 7412
Corporate Sales
toll-free: 1 800 394 7419
Slovakia (Prague)
International Access Code: 00
Country Code: 421
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
02 5441 5727
Customer Care
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Gold Queue
011 709 7713
Technical Support
011 709 7710
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Southeast Asian and Pacific
Countries
Technical Support, Customer Service, and Sales
(Penang, Malaysia)
604 633 4810
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 141
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Website: support.euro.dell.com
Home and Small Business
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
City Code: 8
Website: support.euro.dell.com
Technical Support for XPS
0771 340 340
Technical Support for all other Dell products
08 590 05 199
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
020 140 14 44
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Website: support.euro.dell.com
E-mail: Tech_support_central_Europe@dell.com
Technical Support for XPS
0848 33 88 57
Technical Support (Home and Small Business) for
all other Dell products
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
142 Appendix
Taiwan
International Access Code: 002
Country Code: 886
Website: support.ap.dell.com
E-mail: ap_support@dell.com
Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)
toll-free: 00801 86 1011
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 00801 60 1256
Customer Care
toll-free:
00801 60 1250
(option 5)
Transaction Sales
toll-free: 00801 65 1228
Corporate Sales
toll-free: 00801 651 227
Thailand
International Access Code: 001
Country Code: 66
Website: support.ap.dell.com
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Customer Care
toll-free:
1800 006 007
(option 7)
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Trinidad/Tobago Website: www.dell.com/tt
E-mail: la-techsupport@dell.com
General Support
1-800-805-8035
Turks and Caicos Islands Website: www.dell.com/tc
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-877-441-4735
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 143
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Customer Care website:
support.euro.dell.com/uk/en/ECare/form/home.asp
Sales
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Customer Care
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
0870 906 0010
Global Accounts Customer Care
01344 373 186
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Technical Support
Technical Support for XPS computers only
0870 366 4180
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support for all other products
0870 353 0800
General
Home and Small Business Fax
0870 907 4006
Uruguay Website: www.dell.com/uy
E-mail: la-techsupport@dell.com
General Support
toll-free: 000-413-598-2521
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
144 Appendix
U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1
Automated Order-Status Service
toll-free: 1-800-433-9014
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Hardware and Warranty Support (Dell TV,
Printers, and Projectors) for Relationship
customers
toll-free: 1-877-459-7298
Americas Consumer XPS Support
toll-free: 1-800-232-8544
Consumer (Home and Home Office) Support for
all other Dell products
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Support for printers, projectors, PDAs, and MP3
players
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 145
U.S. Virgin Islands E-mail: la-techsupport@dell.com
General Support
1-877-702-4288
Venezuela Website: www.dell.com/ve
E-mail: la-techsupport@dell.com
General Support
0800-100-4752
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
146 Appendix
Glossary 147
Glossary
Terms in this Glossary are provided for
informational purposes only and may or may not
describe features included with your particular
computer.
A
AC — alternating current — The form of electricity that
powers your computer when you plug the AC adapter
power cable in to an electrical outlet.
ACPI — advanced configuration and power interface —
A power management specification that enables
Microsoft® Windows® operating systems to put a
computer in standby or hibernate mode to conserve the
amount of electrical power allocated to each device
attached to the computer.
AGP — accelerated graphics port — A dedicated graphics
port that allows system memory to be used for video-
related tasks. AGP delivers a smooth, true-color video
image because of the faster interface between the video
circuitry and the computer memory.
AHCI — Advanced Host Controller Interface — An
interface for a SATA hard drive Host Controller which
allows the storage driver to enable technologies such as
Native Command Queuing (NCQ) and hot plug.
ALS — ambient light sensor — A feature that helps to
control display brightness.
antivirus software — A program designed to identify,
quarantine, and/or delete viruses from your computer.
ASF — alert standards format — A standard to define a
mechanism for reporting hardware and software alerts to a
management console. ASF is designed to be platform- and
operating system-independent.
B
battery life span — The length of time (years) during
which a portable computer battery is able to be depleted
and recharged.
battery operating time — The length of time (minutes or
hours) that a portable computer battery powers the
computer.
BIOS — basic input/output system — A program (or
utility) that serves as an interface between the computer
hardware and the operating system. Unless you
understand what effect these settings have on the
computer, do not change them. Also referred to as system
setup.
bit — The smallest unit of data interpreted by your
computer.
Bluetooth® wireless technology — A wireless technology
standard for short-range (9 m [29 feet]) networking
devices that allows for enabled devices to automatically
recognize each other.
boot sequence — Specifies the order of the devices from
which the computer attempts to boot.
bootable CD — A CD that you can use to start your
computer. In case your hard drive is damaged or your
computer has a virus, ensure that you always have a
bootable CD or floppy disk available. Your Drivers and
Utilities (or ResourceCD) is a bootable CD.
bootable disk — A disk that you can use to start your
computer. In case your hard drive is damaged or your
computer has a virus, ensure that you always have a
bootable CD or floppy disk available.
bps — bits per second — The standard unit for measuring
data transmission speed.
BTU — British thermal unit — A measurement of heat
output.
148 Glossary
bus — A communication pathway between the
components in your computer.
bus speed — The speed, given in MHz, that indicates how
fast a bus can transfer information.
byte — The basic data unit used by your computer. A byte
is usually equal to 8 bits.
C
C — Celsius — A temperature measurement scale where
0° is the freezing point and 100° is the boiling point of
water.
cache — A special high-speed storage mechanism which
can be either a reserved section of main memory or an
independent high-speed storage device. The cache
enhances the efficiency of many processor operations.
L1 cache — Primary cache stored inside the processor.
L2 cache — Secondary cache which can either be external
to the processor or incorporated into the processor
architecture.
carnet — An international customs document that
facilitates temporary imports into foreign countries. Also
known as a merchandise passport.
CD-R — CD recordable — A recordable version of a CD.
Data can be recorded only once onto a CD-R. Once
recorded, the data cannot be erased or written over.
CD-RW — CD rewritable — A rewritable version of a
CD. Data can be written to a CD-RW disc, and then
erased and written over (rewritten).
CD-RW drive — A drive that can read CDs and write to
CD-RW (rewritable CDs) and CD-R (recordable CDs)
discs. You can write to CD-RW discs multiple times, but
you can write to CD-R discs only once.
CD-RW/DVD drive — A drive, sometimes referred to as a
combo drive, that can read CDs and DVDs and write to
CD-RW (rewritable CDs) and CD-R (recordable CDs)
discs. You can write to CD-RW discs multiple times, but
you can write to CD-R discs only once.
clock speed — The speed, given in MHz, that indicates
how fast computer components that are connected to the
system bus operate.
COA — Certificate of Authenticity — The Windows
alpha-numeric code located on a sticker on your
computer. Also referred to as the Product Key or
Product ID.
Control Panel — A Windows utility that allows you to
modify operating system and hardware settings, such as
display settings.
controller — A chip that controls the transfer of data
between the processor and memory or between the
processor and devices.
CRIMM — continuity rambus in-line memory module
— A special module that has no memory chips and is used
to fill unused RIMM slots.
cursor — The marker on a display or screen that shows
where the next keyboard, touch pad, or mouse action will
occur. It often is a blinking solid line, an underline
character, or a small arrow.
D
DDR SDRAM — double-data-rate SDRAM — A type of
SDRAM that doubles the data burst cycle, improving
system performance.
DDR2 SDRAM — double-data-rate 2 SDRAM — A type
of DDR SDRAM that uses a 4-bit prefetch and other
architectural changes to boost memory speed to over
400 MHz.
device — Hardware such as a disk drive, printer, or
keyboard that is installed in or connected to your
computer.
device driver — See driver.
DIMM — dual in-line memory module — A circuit board
with memory chips that connects to a memory module on
the system board.
DIN connector — A round, six-pin connector that
conforms to DIN (Deutsche Industrie-Norm) standards;
it is typically used to connect PS/2 keyboard or mouse
cable connectors.
disk striping — A technique for spreading data over
multiple disk drives. Disk striping can speed up operations
that retrieve data from disk storage. Computers that use
Glossary 149
disk striping generally allow the user to select the data
unit size or stripe width.
DMA — direct memory access — A channel that allows
certain types of data transfer between RAM and a device
to bypass the processor.
docking device — See APR.
DMTF — Distributed Management Task Force — A
consortium of hardware and software companies who
develop management standards for distributed desktop,
network, enterprise, and Internet environments.
domain — A group of computers, programs, and devices
on a network that are administered as a unit with common
rules and procedures for use by a specific group of users. A
user logs on to the domain to gain access to the resources.
DRAM — dynamic random-access memory — Memory
that stores information in integrated circuits containing
capacitors.
driver — Software that allows the operating system to
control a device such as a printer. Many devices do not
work properly if the correct driver is not installed in the
computer.
DSL — Digital Subscriber Line — A technology that
provides a constant, high-speed Internet connection
through an analog telephone line.
dual-core — An Intel® technology in which two physical
computational units exist inside a single processor
package, thereby increasing computing efficiency and
multi-tasking ability.
dual display mode — A display setting that allows you to
use a second monitor as an extension of your display. Also
referred to as extended display mode.
DVD-R — DVD recordable — A recordable version of a
DVD. Data can be recorded only once onto a DVD-R.
Once recorded, the data cannot be erased or written over.
DVD+RW — DVD rewritable — A rewritable version of
a DVD. Data can be written to a DVD+RW disc, and
then erased and written over (rewritten). (DVD+RW
technology is different from DVD-RW technology.)
DVD+RW drive — drive that can read DVDs and most
CD media and write to DVD+RW (rewritable DVDs)
discs.
DVI — digital video interface — A standard for digital
transmission between a computer and a digital video
display.
E
ECC — error checking and correction — A type of
memory that includes special circuitry for testing the
accuracy of data as it passes in and out of memory.
ECP — extended capabilities port — A parallel connector
design that provides improved bidirectional data
transmission. Similar to EPP, ECP uses direct memory
access to transfer data and often improves performance.
EIDE — enhanced integrated device electronics — An
improved version of the IDE interface for hard drives and
CD drives.
EMI — electromagnetic interference — Electrical
interference caused by electromagnetic radiation.
ENERGY STAR® — Environmental Protection Agency
requirements that decrease the overall consumption of
electricity.
EPP — enhanced parallel port — A parallel connector
design that provides bidirectional data transmission.
ESD — electrostatic discharge — A rapid discharge of
static electricity. ESD can damage integrated circuits
found in computer and communications equipment.
expansion card — A circuit board that installs in an
expansion slot on the system board in some computers,
expanding the capabilities of the computer. Examples
include video, modem, and sound cards.
expansion slot — A connector on the system board (in
some computers) where you insert an expansion card,
connecting it to the system bus.
ExpressCard — A removable I/O card adhering to the
PCMCIA standard. Modems and network adapters are
common types of ExpressCards. ExpressCards support
both the PCI Express and USB 2.0 standard.
Express Service Code — A numeric code located on a
sticker on your Dell™ computer. Use the Express Service
Code when contacting Dell for assistance. Express Service
Code service may not be available in some countries.
150 Glossary
extended display mode — A display setting that allows
you to use a second monitor as an extension of your
display. Also referred to as dual display mode.
extended PC Card — A PC Card that extends beyond the
edge of the PC Card slot when installed.
F
Fahrenheit — A temperature measurement scale where
32° is the freezing point and 212° is the boiling point of
water.
FBD — fully-buffered DIMM — A DIMM with DDR2
DRAM chips and an Advanced Memory Buffer (AMB)
that speeds communication between the DDR2 SDRAM
chips and the system.
FCC — Federal Communications Commission — A U.S.
agency responsible for enforcing communications-related
regulations that state how much radiation computers and
other electronic equipment can emit.
fingerprint reader — A strip sensor that uses your unique
fingerprint to authenticate your user identity to help
secure your computer.
folder — A term used to describe space on a disk or drive
where files are organized and grouped. Files in a folder can
be viewed and ordered in various ways, such as
alphabetically, by date, and by size.
format — The process that prepares a drive or disk for file
storage. When a drive or disk is formatted, the existing
information on it is lost.
FSB — front side bus — The data path and physical
interface between the processor and RAM.
FTP — file transfer protocol — A standard Internet
protocol used to exchange files between computers
connected to the Internet.
G
G — gravity — A measurement of weight and force.
GB — gigabyte — A measurement of data storage that
equals 1024 MB (1,073,741,824 bytes). When used to
refer to hard drive storage, the term is often rounded to
1,000,000,000 bytes.
GHz — gigahertz — A measurement of frequency that
equals one thousand million Hz, or one thousand MHz.
The speeds for computer processors, buses, and interfaces
are often measured in GHz.
graphics mode — A video mode that can be defined as x
horizontal pixels by y vertical pixels by z colors. Graphics
modes can display an unlimited variety of shapes and
fonts.
GUI — graphical user interface — Software that interacts
with the user by means of menus, windows, and icons.
Most programs that operate on the Windows operating
systems are GUIs.
H
hard drive — A drive that reads and writes data on a hard
disk. The terms hard drive and hard disk are often used
interchangeably.
heat sink — A metal plate on some processors that helps
dissipate heat.
hibernate mode — A power management mode that saves
everything in memory to a reserved space on the hard
drive and then turns off the computer. When you restart
the computer, the memory information that was saved to
the hard drive is automatically restored.
HTTP — hypertext transfer protocol — A protocol for
exchanging files between computers connected to the
Internet.
Hyper-Threading — Hyper-Threading is an Intel
technology that can enhance overall computer
performance by allowing one physical processor to
function as two logical processors, capable of performing
certain tasks simultaneously.
Hz — hertz — A unit of frequency measurement that
equals 1 cycle per second. Computers and electronic
devices are often measured in kilohertz (kHz), megahertz
(MHz), gigahertz (GHz), or terahertz (THz).
Glossary 151
I
IC — integrated circuit — A semiconductor wafer, or
chip, on which thousands or millions of tiny electronic
components are fabricated for use in computer, audio, and
video equipment.
IDE — integrated device electronics — An interface for
mass storage devices in which the controller is integrated
into the hard drive or CD drive.
IEEE 1394 — Institute of Electrical and Electronics
Engineers, Inc. — A high-performance serial bus used to
connect IEEE 1394-compatible devices, such as digital
cameras and DVD players, to the computer.
infrared sensor — A port that allows you to transfer data
between the computer and infrared-compatible devices
without using a cable connection.
integrated — Usually refers to components that are
physically located on the computer’s system board. Also
referred to as built-in.
I/O — input/output — An operation or device that enters
and extracts data from your computer. Keyboards and
printers are I/O devices.
I/O address — An address in RAM that is associated with
a specific device (such as a serial connector, parallel
connector, or expansion slot) and allows the processor to
communicate with that device.
IrDA — Infrared Data Association — The organization
that creates international standards for infrared
communications.
IRQ — interrupt request — An electronic pathway
assigned to a specific device so that the device can
communicate with the processor. Each device connection
must be assigned an IRQ. Although two devices can share
the same IRQ assignment, you cannot operate both
devices simultaneously.
ISP — Internet service provider — A company that allows
you to access its host server to connect directly to the
Internet, send and receive e-mail, and access websites.
The ISP typically provides you with a software package,
user name, and access phone numbers for a fee.
K
Kb — kilobit — A unit of data that equals 1024 bits. A
measurement of the capacity of memory integrated
circuits.
KB — kilobyte — A unit of data that equals 1024 bytes
but is often referred to as 1000 bytes.
key combination — A command requiring you to press
multiple keys at the same time.
kHz — kilohertz — A measurement of frequency that
equals 1000 Hz.
L
LAN — local area network — A computer network
covering a small area. A LAN usually is confined to a
building or a few nearby buildings. A LAN can be
connected to another LAN over any distance through
telephone lines and radio waves to form a wide area
network (WAN).
LCD — liquid crystal display — The technology used by
portable computer and flat-panel displays.
LED — light-emitting diode — An electronic component
that emits light to indicate the status of the computer.
local bus — A data bus that provides a fast throughput for
devices to the processor.
LPT — line print terminal — The designation for a
parallel connection to a printer or other parallel device.
M
Mb — megabit — A measurement of memory chip
capacity that equals 1024 Kb.
Mbps — megabits per second — One million bits per
second. This measurement is typically used for
transmission speeds for networks and modems.
MB — megabyte — A measurement of data storage that
equals 1,048,576 bytes. 1 MB equals 1024 KB. When used
to refer to hard drive storage, the term is often rounded to
1,000,000 bytes.
152 Glossary
MB/sec — megabytes per second — One million bytes
per second. This measurement is typically used for data
transfer ratings.
media bay — A bay that supports devices such as optical
drives, a second battery, or a Dell TravelLite™ module.
memory — A temporary data storage area inside your
computer. Because the data in memory is not permanent,
it is recommended that you frequently save your files
while you are working on them, and always save your files
before you shut down the computer. Your computer can
contain several different forms of memory, such as RAM,
ROM, and video memory. Frequently, the word memory is
used as a synonym for RAM.
memory address — A specific location where data is
temporarily stored in RAM.
memory mapping — The process by which the computer
assigns memory addresses to physical locations at start-up.
Devices and software can then identify information that
the processor can access.
memory module — A small circuit board containing
memory chips, which connects to the system board.
MHz — megahertz — A measure of frequency that equals
1 million cycles per second. The speeds for computer
processors, buses, and interfaces are often measured in
MHz.
Mini PCI — A standard for integrated peripheral devices
with an emphasis on communications such as modems
and NICs. A Mini PCI card is a small external card that is
functionally equivalent to a standard PCI expansion card.
Mini-Card — A small card designed for integrated
peripherals, such as communication NICs. The Mini-
Card is functionally equivalent to a standard PCI
expansion card.
modem — A device that allows your computer to
communicate with other computers over analog
telephone lines. Three types of modems include: external,
PC Card, and internal. You typically use your modem to
connect to the Internet and exchange e-mail.
module bay — See media bay.
MP — megapixel — A measure of image resolution used
for digital cameras.
ms — millisecond — A measure of time that equals one
thousandth of a second. Access times of storage devices
are often measured in ms.
N
network adapter — A chip that provides network
capabilities. A computer may include a network adapter
on its system board, or it may contain a PC Card with an
adapter on it. A network adapter is also referred to as a
NIC (network interface controller).
NIC — See network adapter.
notification area — The section of the Windows taskbar
that contains icons for providing quick access to programs
and computer functions, such as the clock, volume
control, and print status. Also referred to as system tray.
ns — nanosecond — A measure of time that equals one
billionth of a second.
NVRAM — nonvolatile random access memory — A type
of memory that stores data when the computer is turned off
or loses its external power source. NVRAM is used for
maintaining computer configuration information such as
date, time, and other system setup options that you can set.
O
optical drive — A drive that uses optical technology to
read or write data from CDs, DVDs, or DVD+RWs.
Example of optical drives include CD drives, DVD drives,
CD-RW drives, and CD-RW/DVD combo drives.
P
parallel connector — An I/O port often used to connect a
parallel printer to your computer. Also referred to as an
LPT port.
partition — A physical storage area on a hard drive that is
assigned to one or more logical storage areas known as
logical drives. Each partition can contain multiple logical
drives.
Glossary 153
PC Card — A removable I/O card adhering to the
PCMCIA standard. Modems and network adapters are
common types of PC Cards.
PCI — peripheral component interconnect — PCI is a
local bus that supports 32-and 64-bit data paths,
providing a high-speed data path between the processor
and devices such as video, drives, and networks.
PCI Express — A modification to the PCI interface that
boosts the data transfer rate between the processor and
the devices attached to it. PCI Express can transfer data at
speeds from 250 MB/sec to 4 GB/sec. If the PCI Express
chip set and the device are capable of different speeds,
they will operate at the slower speed.
PCMCIA — Personal Computer Memory Card
International Association — The organization that
establishes standards for PC Cards.
PIO — programmed input/output — A method of
transferring data between two devices through the
processor as part of the data path.
pixel — A single point on a display screen. Pixels are
arranged in rows and columns to create an image. A video
resolution, such as 800 x 600, is expressed as the number
of pixels across by the number of pixels up and down.
Plug-and-Play — The ability of the computer to
automatically configure devices. Plug and Play provides
automatic installation, configuration, and compatibility
with existing hardware if the BIOS, operating system, and
all devices are Plug and Play compliant.
POST — power-on self-test — Diagnostics programs,
loaded automatically by the BIOS, that perform basic tests
on the major computer components, such as memory, hard
drives, and video. If no problems are detected during POST,
the computer continues the start-up.
processor — A computer chip that interprets and executes
program instructions. Sometimes the processor is referred
to as the CPU (central processing unit).
PS/2 — personal system/2 — A type of connector for
attaching a PS/2-compatible keyboard, mouse, or keypad.
PXE — pre-boot execution environment — A WfM
(Wired for Management) standard that allows networked
computers that do not have an operating system to be
configured and started remotely.
R
RAID — redundant array of independent disks — A
method of providing data redundancy. Some common
implementations of RAID include RAID 0, RAID 1,
RAID 5, RAID 10, and RAID 50.
RAM — random-access memory — The primary
temporary storage area for program instructions and data.
Any information stored in RAM is lost when you shut
down your computer.
readme file — A text file included with a software package
or hardware product. Typically, readme files provide
installation information and describe new product
enhancements or corrections that have not yet been
documented.
read-only — Data and/or files you can view but cannot
edit or delete. A file can have read-only status if:
• It resides on a physically write-protected floppy disk,
CD, or DVD.
• It is located on a network in a directory and the
system administrator has assigned rights only to
specific individuals.
refresh rate — The frequency, measured in Hz, at which
your screen's horizontal lines are recharged (sometimes
also referred to as its vertical frequency). The higher the
refresh rate, the less video flicker can be seen by the
human eye.
resolution — The sharpness and clarity of an image
produced by a printer or displayed on a monitor. The
higher the resolution, the sharper the image.
RFI — radio frequency interference — Interference that
is generated at typical radio frequencies, in the range of
10 kHz to 100,000 MHz. Radio frequencies are at the
lower end of the electromagnetic frequency spectrum and
are more likely to have interference than the higher
frequency radiations, such as infrared and light.
ROM — read-only memory — Memory that stores data
and programs that cannot be deleted or written to by the
computer. ROM, unlike RAM, retains its contents after
you shut down your computer. Some programs essential to
the operation of your computer reside in ROM.
154 Glossary
RPM — revolutions per minute — The number of
rotations that occur per minute. Hard drive speed is often
measured in rpm.
RTC — real time clock — Battery-powered clock on the
system board that keeps the date and time after you shut
down the computer.
RTCRST — real-time clock reset — A jumper on the
system board of some computers that can often be used
for troubleshooting problems.
S
SAS — serial attached SCSI — A faster, serial version of
the SCSI interface (as opposed to the original SCSI
parallel architecture).
SATA — serial ATA — A faster, serial version of the ATA
(IDE) interface.
ScanDisk — A Microsoft utility that checks files, folders,
and the hard disk’s surface for errors. ScanDisk often runs
when you restart the computer after it has stopped
responding.
SCSI — small computer system interface — A high-speed
interface used to connect devices to a computer, such as
hard drives, CD drives, printers, and scanners. The SCSI
can connect many devices using a single controller. Each
device is accessed by an individual identification number
on the SCSI controller bus.
SDRAM — synchronous dynamic random-access memory
— A type of DRAM that is synchronized with the optimal
clock speed of the processor.
serial connector — An I/O port often used to connect
devices such as a handheld digital device or digital camera
to your computer.
Service Tag — A bar code label on your computer that
identifies your computer when you access Dell Support at
support.dell.com or when you call Dell for customer
service or technical support.
setup program — A program that is used to install and
configure hardware and software. The setup.exe or
install.exe program comes with most Windows software
packages. Setup program differs from system setup.
shortcut — An icon that provides quick access to
frequently used programs, files, folders, and drives. When
you place a shortcut on your Windows desktop and
double-click the icon, you can open its corresponding
folder or file without having to find it first. Shortcut icons
do not change the location of files. If you delete a
shortcut, the original file is not affected. Also, you can
rename a shortcut icon.
SIM — Subscriber Identity Module — A SIM card
contains a microchip that encrypts voice and data
transmissions. SIM cards can be used in phones or
portable computers.
smart card — A card that is embedded with a processor
and a memory chip. Smart cards can be used to
authenticate a user on computers equipped for smart
cards.
S/PDIF — Sony/Philips Digital Interface — An audio
transfer file format that allows the transfer of audio from
one file to another without converting it to and from an
analog format, which could degrade the quality of the file.
standby mode — A power management mode that shuts
down all unnecessary computer operations to save energy.
Strike Zone™ — Reinforced area of the platform base
that protects the hard drive by acting as a dampening
device when a computer experiences resonating shock or
is dropped (whether the computer is on or off).
surge protectors — Prevent voltage spikes, such as those
that may occur during an electrical storm, from entering
the computer through the electrical outlet. Surge
protectors do not protect against lightning strikes or against
brownouts, which occur when the voltage drops more than
20 percent below the normal AC-line voltage level.
Network connections cannot be protected by surge
protectors. Always disconnect the network cable from the
network connector during electrical storms.
SVGA — super-video graphics array — A video standard
for video cards and controllers. Typical SVGA resolutions
are 800 x 600 and 1024 x 768.
The number of colors and resolution that a program
displays depends on the capabilities of the monitor, the
video controller and its drivers, and the amount of video
memory installed in the computer.
Glossary 155
S-video TV-out — A connector used to attach a TV or
digital audio device to the computer.
SXGA — super-extended graphics array — A video
standard for video cards and controllers that supports
resolutions up to 1280 x 1024.
SXGA+ — super-extended graphics array plus — A video
standard for video cards and controllers that supports
resolutions up to 1400 x 1050.
system board — The main circuit board in your computer.
Also known as the motherboard.
system setup — A utility that serves as an interface
between the computer hardware and the operating
system. System setup allows you to configure user-
selectable options in the BIOS, such as date and time or
system password. Unless you understand what effect the
settings have on the computer, do not change the settings
for this program.
T
TAPI — telephony application programming interface —
Enables Windows programs to operate with a wide variety
of telephony devices, including voice, data, fax, and video.
text editor — A program used to create and edit files that
contain only text; for example, Windows Notepad uses a
text editor. Text editors do not usually provide word wrap
or formatting functionality (the option to underline,
change fonts, and so on).
TPM — trusted platform module — A hardware-based
security feature that when combined with security
software enhances network and computer security by
enabling features such as file and e-mail protection.
travel module — A plastic device designed to fit inside
the module bay of a portable computer to reduce the
weight of the computer.
U
UMA — unified memory allocation — System memory
dynamically allocated to video.
UPS — uninterruptible power supply — A backup power
source used when the electrical power fails or drops to an
unacceptable voltage level. A UPS keeps a computer
running for a limited amount of time when there is no
electrical power. UPS systems typically provide surge
suppression and may also provide voltage regulation.
Small UPS systems provide battery power for a few
minutes to enable you to shut down your computer.
USB — universal serial bus — A hardware interface for a
low-speed device such as a USB-compatible keyboard,
mouse, joystick, scanner, set of speakers, printer,
broadband devices (DSL and cable modems), imaging
devices, or storage devices. Devices are plugged directly in
to a 4-pin socket on your computer or in to a multi-port
hub that plugs in to your computer. USB devices can be
connected and disconnected while the computer is turned
on, and they can also be daisy-chained together.
UTP — unshielded twisted pair — Describes a type of
cable used in most telephone networks and some
computer networks. Pairs of unshielded wires are twisted
to protect against electromagnetic interference, rather
than relying on a metal sheath around each pair of wires to
protect against interference.
UXGA — ultra extended graphics array — A video
standard for video cards and controllers that supports
resolutions up to 1600 x 1200.
V
video controller — The circuitry on a video card or on the
system board (in computers with an integrated video
controller) that provides the video capabilities—in
combination with the monitor—for your computer.
video memory — Memory that consists of memory chips
dedicated to video functions. Video memory is usually
faster than system memory. The amount of video memory
installed primarily influences the number of colors that a
program can display.
video mode — A mode that describes how text and
graphics are displayed on a monitor. Graphics-based
software, such as Windows operating systems, displays in
video modes that can be defined as x horizontal pixels by y
vertical pixels by z colors. Character-based software, such
as text editors, displays in video modes that can be
defined as x columns by y rows of characters.
156 Glossary
video resolution — See resolution.
virus — A program that is designed to inconvenience you
or to destroy data stored on your computer. A virus
program moves from one computer to another through an
infected disk, software downloaded from the Internet, or
e-mail attachments. When an infected program starts, its
embedded virus also starts.
A common type of virus is a boot virus, which is stored in
the boot sectors of a floppy disk. If the floppy disk is left in
the drive when the computer is shut down and then
turned on, the computer is infected when it reads the
boot sectors of the floppy disk expecting to find the
operating system. If the computer is infected, the boot
virus may replicate itself onto all the floppy disks that are
read or written in that computer until the virus is
eradicated.
V — volt — The measurement of electric potential or
electromotive force. One V appears across a resistance of
1 ohm when a current of 1 ampere flows through that
resistance.
W
W — watt — The measurement of electrical power. One
W is 1 ampere of current flowing at 1 volt.
WHr — watt-hour — A unit of measure commonly used
to indicate the approximate capacity of a battery. For
example, a 66-WHr battery can supply 66 W of power for
1 hour or 33 W for 2 hours.
wallpaper — The background pattern or picture on the
Windows desktop. Change your wallpaper through the
Windows Control Panel. You can also scan in your favorite
picture and make it wallpaper.
WLAN — wireless local area network. A series of
interconnected computers that communicate with each
other over the air waves using access points or wireless
routers to provide Internet access.
write-protected — Files or media that cannot be changed.
Use write-protection when you want to protect data from
being changed or destroyed. To write-protect a 3.5-inch
floppy disk, slide its write-protect tab to the open
position.
WWAN — wireless wide area network. A wireless high-
speed data network using cellular technology and covering
a much larger geographic area than WLAN.
WXGA — wide-aspect extended graphics array — A video
standard for video cards and controllers that supports
resolutions up to 1280 x 800.
X
XGA — extended graphics array — A video standard for
video cards and controllers that supports resolutions up to
1024 x 768.
Z
ZIF — zero insertion force — A type of socket or
connector that allows a computer chip to be installed or
removed with no stress applied to either the chip or its
socket.
Zip — A popular data compression format. Files that have
been compressed with the Zip format are called Zip files
and usually have a filename extension of .zip. A special
kind of zipped file is a self-extracting file, which has a
filename extension of .exe. You can unzip a self-extracting
file by double-clicking it.
Zip drive — A high-capacity floppy drive developed by
Iomega Corporation that uses 3.5-inch removable disks
called Zip disks. Zip disks are slightly larger than regular
floppy disks, about twice as thick, and hold up to 100 MB
of data.
Index 157
Index
A
audio. See sound
B
battery
problems, 31
replacing, 105
BIOS, 113
boot sequence
about, 118
changing, 119-120
option settings, 119
booting
to a USB device, 119
C
cards
installing PCI, 74
installing PCI Express, 78
PCI, 73
PCI Express, 77
removing PCI, 77
removing PCI Express, 82
slots, 73
types supported, 73
CD/DVD drive
activity light, 61
eject button, 61
installing, 102
CD/DVD drive (continued)
problems, 32
removing, 100
CD-RW drive
problems, 33
CDs, 18
playing, 16
Check Disk, 33
CMOS settings
clearing, 121
computer
components inside, 67
crashes, 36-37
inside view, 67
restore to previous state, 53-54
stops responding, 36
connectors
headphone, 62
microphone, 61
USB, 62
copying CDs
general information, 18
helpful tips, 19
how to, 18
copying DVDs
general information, 18
helpful tips, 19
how to, 18
cover
removing, 65
replacing, 106
D
Dell
contacting, 124
Dell Diagnostics, 50
support policy, 123
support site, 10
diagnostic lights, 47
diagnostics
Dell, 50
lights, 47, 62
documentation
End User License
Agreement, 9
ergonomics, 9
Finding Information, 9
online, 10
Product Information Guide, 9
regulatory, 9
safety, 9
Setup Diagram, 9
warranty, 9
drive panel, 62, 82
removing, 83
replacing, 85
drive-panel insert
removing, 84
replacing, 84
drivers
about, 51
identifying, 52
158 Index
158 Index
drives, 86
hard drive, 88
installing CD/DVD, 102
installing floppy, 94
installing hard drive, 90
problems, 32
removing CD/DVD, 100
removing floppy, 93
removing hard drive, 88
second hard drive, 91
serial ATA, 88
DVD drive
problems, 32
DVDs, 18
playing, 16
E
e-mail
problems, 33
End User License
Agreement, 9
ergonomics information, 9
error messages
diagnostic lights, 47
troubleshooting, 34
F
Files and Settings Transfer
Wizard, 27
Finding Information, 9
Flex Bay drive
Media Card Reader, 61
floppy drive
installing, 94
removing, 93
H
hard drive
activity light, 62
installing, 90
installing second, 91
problems, 33
removing, 88
hardware
Dell Diagnostics, 50
Hardware Troubleshooter, 53
headphone
connector, 62
Help and Support Center, 11
help file
Windows Help and Support
Center, 11
hibernate mode, 25, 27
Hyper-Threading, 27
I
installing parts
before you begin, 59
recommended tools, 59
turning off your computer, 59
Internet
connection, about, 14
connection, options, 14
problems, 33
Internet connection
setting up, 15
K
keyboard
problems, 35
L
labels
Microsoft Windows, 10
Service Tag, 10, 61
latch release
cover, 61
lights
back of computer, 47
diagnostic, 47, 62
hard drive activity, 62
M
Media Card Reader
installing, 97, 99
problems, 38
removing, 97
using, 20
memory
4-GB configurations, 70
DDR2 overview, 69
installation guidelines, 69
installing, 70
problems, 39
removing, 72
type supported, 69
Index 159
messages
error, 34
microphone
connector, 61
modem
problems, 33
monitor
blank, 45
clone mode, 23
connect DVI, 22-23
connect TV, 22-23
connect two, 22-23
connect VGA, 22-23
display settings, 23
extended desktop mode, 23
hard to read, 45
motherboard. See system
board
mouse
problems, 39
N
network
Network Setup Wizard, 24
problems, 40
setting up, 23
Network Setup Wizard, 24
O
operating system
reinstalling Windows XP, 54
P
password
clearing, 120
jumper, 120
PC Restore, 55
PCI cards
installing, 74
removing, 77
PCI Express cards
installing, 78
removing, 82
playing CDs and DVDs, 16
power
button, 62
conserving, 24
hibernate mode, 25, 27
managing, 24
options, 26
options, advanced, 26
options, hibernate, 27
options, schemes, 26
problems, 41
standby mode, 25
power light
conditions, 41
Power Options Properties, 26
printer
cable, 13
connecting, 13
problems, 42
setting up, 13
USB, 13
problems
battery, 31
blue screen, 37
CD drive, 32
CD-RW drive, 33
computer crashes, 36-37
computer stops responding, 36
Dell Diagnostics, 50
diagnostic lights, 47
drives, 32
DVD drive, 32
e-mail, 33
error messages, 34
general, 36
hard drive, 33
Internet, 33
keyboard, 35
Media Card Reader, 38
memory, 39
modem, 33
monitor is blank, 45
monitor is hard to read, 45
mouse, 39
network, 40
power, 41
power light conditions, 41
printer, 42
program crashes, 37
program stops responding, 36
programs and Windows
compatibility, 37
restore to previous state, 53-54
scanner, 43
screen is blank, 45
screen is hard to read, 45
software, 36-37
160 Index
160 Index
problems (continued)
sound and speakers, 43
technical support policy, 123
troubleshooting tips, 31
volume adjusting, 44
Product Information Guide, 9
Program Compatibility
Wizard, 37
R
regulatory information, 9
reinstalling
Windows XP, 54
S
safety instructions, 9
SATA. See serial ATA
scanner
problems, 43
serial ATA, 88
Service Tag, 10, 61
settings
system setup, 113
Setup Diagram, 9
software
Hyper-Threading, 27
problems, 36-37
sound
problems, 43
volume, 43
speaker
problems, 43
volume, 43
specifications
audio, 110
computer information, 109
connectors, 111
controls and lights, 111
drives, 110
environmental, 112
expansion bus, 110
memory, 109
physical, 112
power, 112
processor, 109
technical, 109
video, 110
standby mode, 25
support
contacting Dell, 124
policy, 123
support website, 10
system board, 68
System Restore, 53-54
system setup
about, 113
entering, 113
options, 114
screens, 113
T
technical support
policy, 123
transferring information to a
new computer, 27
troubleshooting
Dell Diagnostics, 50
diagnostic lights, 47
Hardware Troubleshooter, 53
Help and Support Center, 11
restore to previous state, 53-54
tips, 31
TV
connect to computer, 22-23
U
USB
booting to devices, 119
connectors, 62
V
vents, 62
front panel, 62
volume
adjusting, 44
W
warranty information, 9
Windows XP
Device Driver Rollback, 52
Files and Settings Transfer
Wizard, 27
Hardware Troubleshooter, 53
Help and Support Center, 11
Hyper-Threading, 27
Network Setup Wizard, 24
Program Compatibility
Wizard, 37
Index 161
Windows XP (continued)
reinstalling, 54
scanner, 43
System Restore, 53-54
wizards
Files and Settings Transfer
Wizard, 27
Network Setup Wizard, 24
Program Compatibility
Wizard, 37
162 Index
162 Index

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