Dell Equallogic Management Pack Version 4 1 For Microsoft System Center Operations Manager Owners Manual 4.1 Installation Guide
2014-11-13
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EQL-QIG.book Page 1 Wednesday, September 21, 2011 2:13 PM Dell EqualLogic Storage Management Pack Suite Version 4.1 for Microsoft System Center Operations Manager 2007 SP1/R2 and System Center Essentials 2007 SP1/2010 Installation Guide EQL-QIG.book Page 2 Wednesday, September 21, 2011 2:13 PM Notes NOTE: A NOTE indicates important information that helps you make better use of your computer. ____________________ Information in this document is subject to change without notice. © 2011 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell™, the DELL logo, and EqualLogic™ are trademarks of Dell Inc. Microsoft® and Windows® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. 2011-09 EQL-QIG.book Page 3 Wednesday, September 21, 2011 2:13 PM Contents 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . Accessing the Dell EqualLogic Storage Management Pack . . . . . . . . . . . . Installing the Dell EqualLogic Storage Management Pack Suite . . . . . . . Post Import Tasks . Using the Repair Option 5 . . . . . . . . . . 6 . . . . . . 6 . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . 8 . . . . . . . . . . . . . . . . . . 9 Upgrading the Management Pack From a Previous Version . . . . . . . . . . . . . . Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pre-Upgrade Tasks (Optional) Steps to Upgrade . 5 . . . . . . . . . Running the Management Pack Installer Importing the Management Pack 5 9 9 . . . . . . . . . . . 10 . . . . . . . . . . . . . . . . . 11 Uninstalling the Dell EqualLogic Storage Management Pack Suite . . . . . . . . . . . . . . . . Microsoft Guidelines for Performance and Scalability for SCOM . . . . . . . . . . . . Security Considerations . 12 . . . . . . 13 . . . . . . . . . . . . . . . . 13 Disabling Certificate Validation . . . . . . . . . . . Contents 13 3 EQL-QIG.book Page 4 Wednesday, September 21, 2011 2:13 PM 4 Contents EQL-QIG.book Page 5 Wednesday, September 21, 2011 2:13 PM Overview This guide describes how to install the Dell EqualLogic Storage Management Pack Suite version 4.1 for Microsoft System Center Operations Manager (SCOM), or Microsoft System Center Essentials (SCE). Prerequisites To install the Dell EqualLogic Storage Management Pack Suite version 4.1 on a management station, ensure that you meet the following pre-requisites: • SCOM 2007 SP1/R2 or SCE 2007 SP1/2010 to support the Dell EqualLogic Storage Management Pack. For SCOM 2007 SP1 and SCE 2007 SP1, apply the following: – SCE 2007 SP1 Update 1 (Microsoft KB: 971541) that contains a fix for network monitoring stack. – SCE Hotfix (Microsoft KB: 960569) that contains a fix for monitoring network devices with interface speed greater than 2 GB per second. • Microsoft .NET version 2.0 or later to install SCOM or SCE. • Administrator access on the system to install SCOM or SCE and to import the Dell EqualLogic Storage Management Pack. Accessing the Dell EqualLogic Storage Management Pack The Dell EqualLogic Storage Management Pack Suite is packaged in the self extracting executable Dell_EqualLogic_Storage_Management_Pack_Suite_v4.1_A00.exe file that contains the following files: • Dell_EqualLogic_Storage_Management_Pack_Suite_v4.1.msi • DellMPv41_EqualLogicMP_Readme.txt • DellMPv41_EqualLogic_IG.PDF The self extracting executable file is available at support.dell.com. Overview 5 EQL-QIG.book Page 6 Wednesday, September 21, 2011 2:13 PM Installing the Dell EqualLogic Storage Management Pack Suite Download the self extracting executable Dell_EqualLogic_Storage_Management_Pack_Suite_v4.1_A00.exe from support.dell.com and extract the contents to a suitable folder location. To install the Dell EqualLogic Storage management pack: 1 Run the management pack installer. For more information, see Running the Management Pack Installer. 2 Import the management pack in SCOM. For more information, see Importing the Management Pack. 3 Perform post-import tasks. For more information, see Post Import Tasks. Running the Management Pack Installer To run the Dell EqualLogic Storage Management Pack installer: 1 Navigate to the location where you extracted the contents of Dell_Equallogic_Storage_Management_Pack_Suite_v4.1_A00.exe. 2 Double click Dell_EqualLogic_Storage_Management_Pack_Suite_v4.1_A00.msi to start the installer. 3 Follow the instructions on the InstallShield wizard to install the management pack suite and click Finish on the wizard after the installation is complete. The installer creates the following folders in the default location C:\Dell Management Packs\EqualLogic Storage Mgmt Suite\4.1 or at the location that you specify in the installer: – 6 Library —This folder contains the following files: • DellEQLHelper.dll • DellEQLHelper.dll.config • DellEQLHelper.tlb Overview EQL-QIG.book Page 7 Wednesday, September 21, 2011 2:13 PM – Management Pack —This folder contains the following files: • Dell.Connections.HardwareLibrary.mp —Management Pack for defining the Dell Hardware Group and Dell folder in the Monitoring pane of the Operations Console. • Dell.Storage.EqualLogic.mp —Management Pack for monitoring supported EqualLogic storage arrays. Health is monitored upto the storage pools group and volume group of the storage arrays. • Dell.Storage.EqualLogic.DetailedMonitoringOn.mp — Management Pack for enabling health monitoring upto component groups. Importing the Management Pack To import the EqualLogic Storage Array management pack, use the SCOM Import Management Pack wizard: 1 Click StartProgramsSystem Center Operations Manager 2007 and select Operations Console. 2 In the Operations Console, click Administration on the navigation pane. 3 Expand the Administration tree, right-click Management Packs, and select Import Management Packs. 4 Browse to the management pack location, select the management packs you want to import. For more information on the management packs, see step 4 under Running the Management Pack Installer. The Import Management Packs screen with the selected management packs is displayed in the Import List. 5 Click Install to complete the task. Overview 7 EQL-QIG.book Page 8 Wednesday, September 21, 2011 2:13 PM Post Import Tasks After you import the Dell EqualLogic Storage management packs, you must perform the following tasks to ensure that the Dell EqualLogic storage arrays are discovered and monitored from the SCOM Operations Console: 1 Configure the management server action account with normal user account privileges. For more information on configuring the management server action account, see the SCOM Online Help. 2 Discover the Dell EqualLogic storage arrays using the SCOM Discovery wizard. For more information on using the Discovery wizard, see the Dell EqualLogic Storage Management Pack User Guide. 3 Click the Monitoring tab of the Operations Console and ensure that: – EqualLogic Device Alerts is displayed under Dell Alerts Views. – EqualLogic Devices is displayed under Dell Diagram Views. – EqualLogic Devices is displayed under Dell State Views. Viewing Dell EqualLogic Storage Management Pack Objects You can view objects contained in the Dell EqualLogic Storage Management Pack. To view the objects: 1 Click the Authoring tab of the Operations Console. 2 Select Object Discoveries under Management Pack Objects on the Authoring pane. 3 In the Object Discoveries pane, click Change Scope on the top right hand corner of the screen to display the Scope Management Pack Objects window. 4 Select the View all targets option to display all the objects. 5 Under Target, select all the Dell EqualLogic objects and click OK. The Dell EqualLogic Storage management pack objects are displayed in the Object Discoveries pane. 8 Overview EQL-QIG.book Page 9 Wednesday, September 21, 2011 2:13 PM Using the Repair Option The Repair option in the installer repairs installation errors. You can use this option to re-install the management pack, missing files, and correct the registry entries. To repair the installation of the Dell EqualLogic management pack: 1 Double-click the Dell_EqualLogic_Storage_Management_Pack_Suite_v4.1.msi file to launch the installer. The Welcome screen appears. 2 Click Next. 3 Select Repair and click Next. The Ready to Repair the Program screen is displayed. 4 Click Install. A progress screen displays the progress of the installation. Once the installation is complete, the InstallShield Wizard Completed window is displayed. 5 Click Finish. Upgrading the Management Pack From a Previous Version If you have installed an earlier version of Dell EqualLogic Management Pack Suite, you can directly upgrade to the current version. Prerequisites If you have installed Dell EqualLogic Storage Management Pack Suite version 4.0 with a particular user account, then you must login with the same user account to upgrade to Dell EqualLogic Storage Management Pack Suite version 4.1. For example, if you have installed Dell EqualLogic Storage Management Pack version 4.0 as User A, you must login as User A to upgrade. If you login as User B, then the upgrade process displays an error message and prevents you from proceeding. Overview 9 EQL-QIG.book Page 10 Wednesday, September 21, 2011 2:13 PM Pre-Upgrade Tasks (Optional) Before you upgrade to version 4.1 from version 4.0, perform the following steps to back up the alerts generated through version 4.0: 1 Connect to the Database Server that is used by your SCOM/SCE installation. 2 Replace OperationsManager in the following query with the name of your SCOM/SCE database. SQL Query: USE [OperationsManager] GO SELECT [dbo].[Alert].* FROM [dbo].[Alert],[dbo].[BaseManagedEntity], [dbo].ManagedType WHERE ([dbo].[Alert].[BaseManagedEntityId]= [dbo].[BaseManagedEntity].BaseManagedEntityId) AND ([dbo].[BaseManagedEntity].[BaseManagedTypeId]= [dbo].ManagedType.ManagedTypeId AND ([dbo].ManagedType.TypeName= 'Dell.Storage.EqualLogicEthernetInterface') GO 3 Execute the SQL query; save the results as a tab-delimited text file. 10 Overview EQL-QIG.book Page 11 Wednesday, September 21, 2011 2:13 PM Steps to Upgrade To upgrade to the new version: 1 Double-click the Dell_EqualLogic_Storage_Management_Pack_Suite_v4.1.msi file to launch the installer. The following message is displayed: Another version of the product is already installed. Would you like to upgrade? 2 Click Yes, and then click Next on the Welcome screen. 3 Accept the license agreement and click Next. 4 Follow the instructions on the wizard to install the Dell EqualLogic Management Pack and click Finish on the wizard after the installation is complete. 5 Launch the Operations Console and navigate to the Administration tab to import the new management pack. For more information on importing the management pack, see Importing the Management Pack. NOTE: When you upgrade from version 4.0 to version 4.1, components that are in critical or warning state, may display a normal state after upgrading. The components display the correct health status only from the subsequent monitoring cycle. The critical or warning health is reflected only after 62 minutes when the first monitoring cycle triggers. This is applicable only to SCOM 2007 SP1, SCE 2007 SP1, SCOM 2007 R2, and SCE 2010. NOTE: After you upgrade to version 4.1, you may see some of the components in Diagram view still displaying the icons from the earlier version. To see the new icons, restart the Operations Console using the /clearcache option. Overview 11 EQL-QIG.book Page 12 Wednesday, September 21, 2011 2:13 PM Uninstalling the Dell EqualLogic Storage Management Pack Suite Before you uninstall the Dell EqualLogic Storage Management Pack Suite, it is recommended to delete the Dell EqualLogic management packs from SCOM. To delete the management pack: 1 Select AdministrationManagement Packs in the Operations Console. 2 Select the EqualLogic Management Pack from the Management Packs pane. 3 Right-click on the selected management pack and click Delete. After deleting the management pack, you can uninstall the Dell EqualLogic Helper from the management station. It is recommended that you relaunch the SCOM console after deleting the EqualLogic Management Pack. NOTE: Deleting any of the management packs may affect the scope of some user roles. To uninstall the Dell EqualLogic Storage Management Pack Suite: 1 From the Start menu, select Settings Control PanelAdd/Remove Programs/Programs and Features. 2 Select Dell EqualLogic Storage Management Pack Suite v4.1 for System Center Operations Manager and click Uninstall. You can also uninstall the Dell EqualLogic Storage Management Pack Suite by running the Dell_EqualLogic_Storage_Management_Pack_Suite_v4.1.msi file and selecting the Remove option from the installer. NOTE: If you uninstall the management pack suite before deleting the Dell EqualLogic management pack, the alert Dell EqualLogic: Dell EqualLogic Helper 4.1 may not be installed or needs to be updated is displayed in the SCOM console. In multiple management stations, the alert also appears on a management station that does not monitor the Dell EqualLogic devices. 12 Overview EQL-QIG.book Page 13 Wednesday, September 21, 2011 2:13 PM Microsoft Guidelines for Performance and Scalability for SCOM For optimal performance, deploy the Dell EqualLogic Management Pack Suite version 4.1 on a dedicated management station. For information on Microsoft’s recommendations for scalability, see support.microsoft.com/kb/975057. Security Considerations Operations Console access privileges are handled internally by SCOM. You can set the User Roles option under Administration Security feature on the SCOM console. The profile of your role determines what actions you can perform. For more information on security considerations, see the SCOM Online Help. Disabling Certificate Validation When you discover EqualLogic PS Series arrays for the first time on a system that does have access to the Internet or is on a slow network, there is a delay of 40-45 seconds for devices to appear in the Diagram View. This delay occurs because the Certificate Revocation List (CLR) generates a Publisher Evidence and validates the certificate by contacting the issuing authority when it loads Dell EqualLogic Helper assembly into a process on the .NET Framework 2.0. The operating system scans the chain of certificates and tries to download the Certificate Revocation List from a server on the Internet. If you do not have Internet access or the network is slow, then this process is delayed - thereby delaying the start of the Dell EqualLogic Helper. NOTE: When you disable signature verification, the .NET Framework 2.0 managed application no longer receives publisher evidence. This behavior affects the .NET Framework 2.0 managed application only when you use publisher evidence or the PublisherIdentityPermission class. To disable the signature verification: 1 Edit the file DellEQLHelper.dll.config under the Library folder where Dell EqualLogic Storage Management Pack Suite v4.1 is installed. 2 Change the value of generatePublisherEvidence to "false". Overview 13 EQL-QIG.book Page 14 Wednesday, September 21, 2011 2:13 PM 14 Overview
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