Dell Inspiron 531 Owners Manual Owner's

2014-11-13

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www.dell.com | support.dell.com
Dell™ Inspiron™ 531 Owner’s Manual
Model DCMA
book.book Page 1 Friday, April 4, 2008 12:10 PM
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
If you purchased a Dell™ n Series computer, any references in this document to
Microsoft
®
Windows
®
operating systems are not applicable.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the "Glossary" on
page 189.
____________________
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, YOURS IS HERE, Inspiron, Dell TravelLite, and
Strike Zone are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG,
Inc. and is used by Dell under license; Microsoft, Windows, Windows Vista, and Windows Vista start
button logo are either trademarks or registered trademarks of Microsoft Corporation in the United
States and/or other countries; Intel and Intel SpeedStep are registered trademarks of Intel Corporation;
AMD, AMD Athlon, AMD Sempron, and Cool ’n’ Quiet are trademarks of Advanced MicroDevices,
Inc; Nvidia is a registered trademark of Nvidia Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model DCMA
April 2008
book.book Page 2 Friday, April 4, 2008 12:10 PM
Contents 3
Contents
1 Finding Information . . . . . . . . . . . . . . . . . 11
2 Setting Up and Using Your Computer . . . 15
Front View of the Computer . . . . . . . . . . . . . . . 15
Back View of the Computer . . . . . . . . . . . . . . . 17
Back Panel Connectors . . . . . . . . . . . . . . 18
Installing Your Computer in an Enclosure . . . . . . . 20
Setting Up a Printer . . . . . . . . . . . . . . . . . . . 22
Printer Cable . . . . . . . . . . . . . . . . . . . . 22
Connecting a USB Printer . . . . . . . . . . . . . 22
Playing CDs and DVDs . . . . . . . . . . . . . . . . . 24
Adjusting the Volume . . . . . . . . . . . . . . . . 25
Adjusting the Picture . . . . . . . . . . . . . . . . 26
Copying CDs and DVDs . . . . . . . . . . . . . . . . . 27
How to Copy a CD or DVD . . . . . . . . . . . . . 27
Using Blank CDs and DVDs . . . . . . . . . . . . 28
Helpful Tips . . . . . . . . . . . . . . . . . . . . . 29
Using a Media Card Reader (Optional) . . . . . . . . . 30
Connecting Two Monitors . . . . . . . . . . . . . . . . 31
Connecting Two Monitors With VGA
Connectors . . . . . . . . . . . . . . . . . . . . . 31
book.book Page 3 Friday, April 4, 2008 12:10 PM
4Contents
Connecting One Monitor With a VGA Connector
and One Monitor With a DVI Connector . . . . . . 32
Connecting a TV . . . . . . . . . . . . . . . . . . 32
Changing the Display Settings . . . . . . . . . . . 33
Power Management . . . . . . . . . . . . . . . . . . 33
Power Management Options in
Microsoft® Windows® XP . . . . . . . . . . . . . 33
Standby Mode . . . . . . . . . . . . . . . . . . . 33
Hibernate Mode . . . . . . . . . . . . . . . . . . 34
Power Options Properties . . . . . . . . . . . . . 35
Power Schemes Tab . . . . . . . . . . . . . . . . 35
Advanced Tab . . . . . . . . . . . . . . . . . . . 36
Hibernate Tab . . . . . . . . . . . . . . . . . . . . 36
Power Management Options in
Windows Vista® . . . . . . . . . . . . . . . . . . 36
Standby Mode . . . . . . . . . . . . . . . . . . . 37
Hibernate Mode . . . . . . . . . . . . . . . . . . 38
Power Plan Properties . . . . . . . . . . . . . . . 38
Enabling Cool ’n’ Quiet Technology . . . . . . . . . . . 40
About RAID Configurations (For Windows
Vista only) . . . . . . . . . . . . . . . . . . . . . . . . 40
RAID Level 1 Configuration . . . . . . . . . . . . . 41
Configuring Your Hard Drives for RAID . . . . . . . 42
Using the Nvidia MediaShield ROM Utility . . . . . 43
Using Nvidia MediaShield . . . . . . . . . . . . . 44
Transferring Information to a New Computer . . . . . . 44
Setting Up a Home and Office Network . . . . . . . . . 47
Connecting to a Network Adapter . . . . . . . . . 47
Network Setup Wizard . . . . . . . . . . . . . . . 47
Connecting to the Internet . . . . . . . . . . . . . . . . 48
Setting Up Your Internet Connection . . . . . . . . 49
book.book Page 4 Friday, April 4, 2008 12:10 PM
Contents 5
3 Solving Problems . . . . . . . . . . . . . . . . . . 51
Troubleshooting Tips . . . . . . . . . . . . . . . . . . 51
Battery Problems . . . . . . . . . . . . . . . . . . . . 51
Drive Problems . . . . . . . . . . . . . . . . . . . . . 52
CD and DVD drive problems . . . . . . . . . . . . 53
Hard drive problems . . . . . . . . . . . . . . . . 54
E-Mail, Modem, and Internet Problems . . . . . . . . 54
Error Messages . . . . . . . . . . . . . . . . . . . . . 56
Keyboard Problems . . . . . . . . . . . . . . . . . . . 58
Lockups and Software Problems . . . . . . . . . . . . 58
The computer does not start up . . . . . . . . . . 58
The computer stops responding . . . . . . . . . . 59
A program stops responding . . . . . . . . . . . . 59
A program crashes repeatedly . . . . . . . . . . 59
A program is designed for an earlier
Microsoft® Windows® operating system . . . . . 60
A solid blue screen appears . . . . . . . . . . . . 60
Other software problems . . . . . . . . . . . . . 61
Media Card Reader Problems . . . . . . . . . . . . . . 62
Memory Problems . . . . . . . . . . . . . . . . . . . . 63
Mouse Problems . . . . . . . . . . . . . . . . . . . . 64
Network Problems . . . . . . . . . . . . . . . . . . . 65
Power Problems . . . . . . . . . . . . . . . . . . . . . 66
Printer Problems . . . . . . . . . . . . . . . . . . . . 67
Scanner Problems . . . . . . . . . . . . . . . . . . . . 69
book.book Page 5 Friday, April 4, 2008 12:10 PM
6Contents
Sound and Speaker Problems . . . . . . . . . . . . . . 70
No sound from speakers . . . . . . . . . . . . . . 70
No sound from headphones . . . . . . . . . . . . 71
Video and Monitor Problems . . . . . . . . . . . . . . 71
If the screen is blank . . . . . . . . . . . . . . . . 72
If the screen is difficult to read . . . . . . . . . . . 72
4 Troubleshooting Tools . . . . . . . . . . . . . . . 75
Power Lights . . . . . . . . . . . . . . . . . . . . . . . 75
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . 76
System Messages . . . . . . . . . . . . . . . . . . . . 78
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 80
When to Use the Dell Diagnostics . . . . . . . . . 80
Starting the Dell Diagnostics From
Your Hard Drive . . . . . . . . . . . . . . . . . . . 80
Starting the Dell Diagnostics From the
Drivers and Utilities Media . . . . . . . . . . . . . 81
Dell Diagnostics Main Menu . . . . . . . . . . . . 81
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 83
What is a Driver? . . . . . . . . . . . . . . . . . . 83
Identifying Drivers . . . . . . . . . . . . . . . . . 84
Reinstalling Drivers and Utilities . . . . . . . . . . 84
Resolving Software and Hardware
Incompatibilities . . . . . . . . . . . . . . . . . . . . . 87
Restoring Your Operating System . . . . . . . . . . . . 88
Using Microsoft Windows System Restore . . . . 88
Using Dell PC Restore and Dell Factory
Image Restore . . . . . . . . . . . . . . . . . . . 91
Using the Operating System CD . . . . . . . . . . 94
book.book Page 6 Friday, April 4, 2008 12:10 PM
Contents 7
5 Removing and Installing Parts . . . . . . . . 97
Before You Begin . . . . . . . . . . . . . . . . . . . . 97
Recommended Tools . . . . . . . . . . . . . . . . 97
Turning Off Your Computer . . . . . . . . . . . . . 98
Before Working Inside Your Computer . . . . . . . 98
Removing the Computer Cover . . . . . . . . . . . . . 99
Inside View of Your Computer . . . . . . . . . . . . . 101
System Board Components . . . . . . . . . . . . . . . 102
Power Supply DC Connector Pin Assignments . . . . . 104
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 107
Memory Installation Guidelines . . . . . . . . . . 108
Installing Memory . . . . . . . . . . . . . . . . . 109
Removing Memory . . . . . . . . . . . . . . . . . 111
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
PCI and PCI Express Cards . . . . . . . . . . . . . 112
Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Removing the Bezel . . . . . . . . . . . . . . . . 118
Replacing the Bezel . . . . . . . . . . . . . . . . 119
Drives . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Recommended Drive Cable Connections . . . . . 121
Connecting Drive Cables . . . . . . . . . . . . . . 121
Drive Interface Connectors . . . . . . . . . . . . 121
Connecting and Disconnecting Drive Cables . . . 122
Hard Drives . . . . . . . . . . . . . . . . . . . . . 122
Installing a Second Hard Drive . . . . . . . . . . 125
Floppy Drive . . . . . . . . . . . . . . . . . . . . 127
Media Card Reader . . . . . . . . . . . . . . . . 133
CD or DVD Drive . . . . . . . . . . . . . . . . . . 136
book.book Page 7 Friday, April 4, 2008 12:10 PM
8Contents
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Replacing the Battery . . . . . . . . . . . . . . . 142
Power Supply . . . . . . . . . . . . . . . . . . . . . . 143
Replacing the Power Supply . . . . . . . . . . . . 143
Processor . . . . . . . . . . . . . . . . . . . . . . . . 145
Removing the Processor . . . . . . . . . . . . . . 145
Installing the Processor . . . . . . . . . . . . . . 148
I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . . 151
Removing the I/O Panel . . . . . . . . . . . . . . 151
Installing the I/O Panel . . . . . . . . . . . . . . . 152
Processor Fan . . . . . . . . . . . . . . . . . . . . . . 154
Removing the Processor Fan . . . . . . . . . . . . 154
Installing the Processor Fan . . . . . . . . . . . . 157
Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . 159
Removing the Chassis Fan . . . . . . . . . . . . . 160
Replacing the Chassis Fan . . . . . . . . . . . . . 161
System Board . . . . . . . . . . . . . . . . . . . . . . 162
Removing the System Board . . . . . . . . . . . . 162
Installing the System Board . . . . . . . . . . . . 164
Replacing the Computer Cover . . . . . . . . . . . . . 164
book.book Page 8 Friday, April 4, 2008 12:10 PM
Contents 9
A Appendix . . . . . . . . . . . . . . . . . . . . . . . . 167
Specifications . . . . . . . . . . . . . . . . . . . . . . 167
System Setup . . . . . . . . . . . . . . . . . . . . . . 172
Overview . . . . . . . . . . . . . . . . . . . . . . 172
Entering System Setup . . . . . . . . . . . . . . . 172
System Setup Options . . . . . . . . . . . . . . . 173
Boot Sequence . . . . . . . . . . . . . . . . . . . 175
Clearing Forgotten Passwords . . . . . . . . . . . . . 176
Clearing CMOS Settings . . . . . . . . . . . . . . . . 177
Flashing the BIOS . . . . . . . . . . . . . . . . . . . . 178
Cleaning Your Computer . . . . . . . . . . . . . . . . 179
Computer, Keyboard, and Monitor . . . . . . . . . 179
Mouse . . . . . . . . . . . . . . . . . . . . . . . 179
Floppy Drive . . . . . . . . . . . . . . . . . . . . 180
CDs and DVDs . . . . . . . . . . . . . . . . . . . 180
Dell Technical Support Policy (U.S. Only) . . . . . . . 180
Definition of "Dell-Installed" Software
and Peripherals . . . . . . . . . . . . . . . . . . 181
Definition of "Third-Party" Software
and Peripherals . . . . . . . . . . . . . . . . . . 181
FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . 181
FCC Class B . . . . . . . . . . . . . . . . . . . . . 181
Getting Help . . . . . . . . . . . . . . . . . . . . . . . 183
Obtaining Assistance . . . . . . . . . . . . . . . 183
Technical Support and Customer Service . . . . . 183
DellConnect . . . . . . . . . . . . . . . . . . . . 184
Online Services . . . . . . . . . . . . . . . . . . 184
AutoTech Service . . . . . . . . . . . . . . . . . 185
Automated Order-Status Service . . . . . . . . . 185
book.book Page 9 Friday, April 4, 2008 12:10 PM
10 Contents
Problems With Your Order . . . . . . . . . . . . . . . . 185
Product Information . . . . . . . . . . . . . . . . . . . 185
Returning Items for Warranty Repair or Credit . . . . . 186
Before You Call . . . . . . . . . . . . . . . . . . . . . 186
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 188
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
book.book Page 10 Friday, April 4, 2008 12:10 PM
Finding Information 11
Finding Information
NOTE: Some features or media may be optional and may not ship with your
computer. Some features or media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For? Find it Here
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
Dell™ Product Information Guide
• How to set up my computer
Setup Diagram
NOTE: See the setup diagram that came with
your system.
NOTE: The appearance of your setup diagram
may vary.
book.book Page 11 Friday, April 4, 2008 12:10 PM
12 Finding Information
• Service Tag and Express
Service Code
• Microsoft Windows License Label
Service Tag and Microsoft® Windows® License
These labels are located on your computer.
• Use the Service Tag to identify your
computer when you use
support.dell.com
or
contact support.
• Enter the Express Service Code to direct
your call when contacting support.
NOTE: As an increased security measure, the
newly designed Microsoft Windows license
label incorporates a missing portion or "hole" to
discourage removal of the label.
What Are You Looking For? Find it Here
book.book Page 12 Friday, April 4, 2008 12:10 PM
Finding Information 13
• Solutions — Troubleshooting hints
and tips, articles from technicians,
and online courses, frequently asked
questions
• Community — Online discussion
with other Dell customers
• Upgrades — Upgrade information
for components, such as memory,
the hard drive, and the operating
system
• Customer Care — Contact
information, service call and order
status, warranty, and repair
information
• Service and support — Service call
status and support history, service
contract, online discussions with
technical support
• Reference — Computer
documentation, details on my
computer configuration, product
specifications, and white papers
• Downloads — Certified drivers,
patches, and software updates
Dell Support Website — support.dell.com
NOTE: Select your region to view the
appropriate support site.
NOTE: Corporate, government, and education
customers can also use the customized Dell
Premier Support website at
premier.support.dell.com.
• Desktop System Software (DSS)—
If you reinstall the operating system
for your computer, you should also
reinstall the DSS utility. DSS
provides critical updates for your
operating system and support for
Dell™ 3.5-inch USB floppy drives,
optical drives, and USB devices.
DSS is necessary for correct
operation of your Dell computer.
The software automatically detects
your computer and operating
system and installs the updates
appropriate for your configuration.
To download
Desktop
System Software:
1
Go to
support.dell.com
and click
Drivers
and
Downloads
.
2
Enter your Service Tag or Product Type and
Product Model and click
Go
.
3
Scroll to
System and Configuration
Utilities
Dell Desktop System Software
and click
Download Now
.
NOTE: The support.dell.com user interface may
vary depending on your selection.
What Are You Looking For? Find it Here
book.book Page 13 Friday, April 4, 2008 12:10 PM
14 Finding Information
• How to use your Windows
®
operating system
• How to work with programs and
files
• How to personalize my desktop
Windows Help and Support Center
1
To access Windows Help and Support:
• In Windows XP, click
Start
and click
Help and Support
.
• In Windows Vista
®
, click the
Windows Vista start button™
and click
Help and Support
.
2
Type a word or phrase that describes your
problem and press <Enter>.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
What Are You Looking For? Find it Here
book.book Page 14 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 15
Setting Up and Using Your Computer
Front View of the Computer
1 Service Tag
(located on top of the
chassis towards the
rear)
Use the Service Tag to identify your computer when you
access the Dell Support website or call technical support.
2 CD or DVD drive Use the CD/DVD drive for playing a CD/DVD.
3 CD or DVD drive panel This panel covers the CD/DVD drive.
(Shown in open position)
4 CD or DVD eject button Press to eject a disk from the CD or DVD drive.
1
2
4
5
7
3
6
8
9
10
11
12
14
13
book.book Page 15 Friday, April 4, 2008 12:10 PM
16 Setting Up and Using Your Computer
5 optional CD or DVD
drive bay
Can contain an optional CD/DVD drive.
6 optional CD or DVD
eject button
Press to eject a disk from the optional CD or DVD
drive.
7 FlexBay drive Can contain an optional floppy drive or optional Media
Card Reader. For information on using the Media Card
Reader, see the Sonic website at www.sonic.com for
additional information.
8 USB 2.0 connectors (4) Use the front USB connectors for devices that you connect
occasionally, such as joysticks or cameras, or for bootable
USB devices (see "System Setup Options" on page 173
for more information on booting to a USB device).
It is recommended that you use the back USB
connectors for devices that typically remain connected,
such as printers and keyboards.
9 IEEE 1394 connector
(optional)
Attach high-speed serial multimedia devices, such as
digital video cameras.
10 headphone connector Use the headphone connector to attach headphones
and most kinds of speakers.
11 microphone connector Use the microphone connector to attach a personal
computer microphone for voice or musical input into a
sound or telephony program.
On computers with a sound card, the microphone
connector is on the card.
12 front panel door grip Slide up the front panel door grip to cover the FlexBay
drive, four Universal Serial Bus (USB) connectors, one
headphone connector, and one microphone connector.
13 power button,
power light
Press the power button to turn on the computer.
The light in the center of this button indicates
power state. See "Controls and Lights" on page 170 for
more information.
NOTICE: To avoid losing data, do not use the power
button to turn off the computer. Instead, perform an
operating system shutdown.
14 drive activity light The drive activity light is on when the computer reads
data from or writes data to the hard drive. The light
might also be on when a device such as a CD player is
operating.
book.book Page 16 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 17
Back View of the Computer
1 power connector Insert the power cable.
2 power supply LED Indicates power availability for power supply.
3 back panel
connectors
Plug USB, audio, and other devices into the appropriate
connector. See "Back Panel Connectors" on page 18 for
more information.
4 card slots Access connectors for any installed PCI and PCI Express cards.
5 padlock rings Padlock rings are for attaching a commercially available
theft-deterrent device. The padlock rings allows you to
secure the computer cover to the chassis with a padlock to
prevent unauthorized access to the inside of the computer.
To use the padlock rings, insert a commercially available
padlock through the rings, and then lock the padlock.
6 security cable slot Security cable slot lets you attach a commercially available
antitheft device to the computer. For more information,
see the instructions included with the device.
1
2
3
5
4
6
book.book Page 17 Friday, April 4, 2008 12:10 PM
18 Setting Up and Using Your Computer
Back Panel Connectors
1 network activity
light
Flashes a yellow light when the computer is transmitting or
receiving network data. A high volume of network traffic
may make this light appear to be in a steady "on" state.
2 network adapter
connector
To attach your computer to a network or broadband device,
connect one end of a network cable to either a network port
or your network or broadband device. Connect the other
end of the network cable to the network adapter connector
on the back panel of your computer. A click indicates that
the network cable has been securely attached.
NOTE: Do not plug a telephone cable into the network
connector.
On computers with a network connector card, use the
connector on the card.
It is recommended that you use Category 5 wiring and
connectors for your network. If you must use Category 3
wiring, force the network speed to 10 Mbps to ensure
reliable operation.
3 link integrity light
• Green — A good connection exists between the network
and the computer.
• Off — The computer is not detecting a physical
connection to the network.
12
8
7
34
5
6
10
11 9
book.book Page 18 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 19
4 center/subwoofer
connector
Use the orange connector to attach a speaker to a Low
Frequency Effects (LFE) audio channel. LFE audio channel
is found in digital surround sound audio schemes that
carries only low frequency information of 80 Hz and below.
The LFE channel drives a subwoofer to provide extremely
low bass extension. Systems not using subwoofers can shunt
the LFE information to the main speakers in the surround
sound set-up.
5 line-in connector Use the blue line-in connector to attach a record/playback
device such as a cassette player, CD player, or VCR.
On computers with a sound card, use the connector on the
card.
6 front L/R line-out
connector
Use the green line-out connector (available on computers
with integrated sound) to attach headphones and most
speakers with integrated amplifiers.
On computers with a sound card, use the connector on the
card.
7 microphone Use the pink connector to attach a personal computer
microphone for voice or musical input into a sound or
telephony program.
On computers with a sound card, the microphone
connector is on the card.
8 side L/R surround
connector
Use the gray connector to provide enhanced surround audio
for computers with 7.1 speakers.
On computers with a sound card, the microphone
connector is on the card.
9 rear L/R surround
connector
Use the black surround connector to attach multichannel-
capable speakers.
10 USB 2.0
connectors (4)
Use the back USB connectors for devices that typically
remain connected, such as printers and keyboards.
It is recommended that you use the front USB connectors
for devices that you connect occasionally, such as joysticks
or cameras.
11 VGA video
connector
Connect the monitor’s VGA cable to the VGA connector on
the computer.
On computers with a video card, use the connector on
the card.
book.book Page 19 Friday, April 4, 2008 12:10 PM
20 Setting Up and Using Your Computer
Installing Your Computer in an Enclosure
Installing your computer in an enclosure can restrict the airflow and impact
your computer’s performance, possibly causing it to overheat. Follow the
guidelines below when installing your computer in an enclosure:
NOTICE: The operating temperature specifications indicated in this manual
reflects the maximum ambient operating temperature. The room ambient
temperature needs to be a consideration when installing your computer in an
enclosure. For example, if the ambient room temperature is at 25°C (77°F),
depending on your computer’s specifications, you only have 5° to 10°C (9° to 18°F)
temperature margin before you reach your computer’s maximum operating
temperature. For details about your computer’s specifications, see "Specifications"
on page 167.
• Leave a 10.2 cm (4 inches) minimum clearance on all vented sides of the
computer to permit the airflow required for proper ventilation.
• If your enclosure has doors, they need to be of a type that allows at least
30 percent airflow through the enclosure (front and back).
• If your computer is installed in a corner on a desk or under a desk, leave at
least 5.1 cm (2 inches) clearance from the back of the computer to the wall
to permit the airflow required for proper ventilation.
book.book Page 20 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 21
• Do not install your computer in an enclosure that does not allow airflow.
Restricting the airflow impacts your computer’s performance, possibly
causing it to overheat.
book.book Page 21 Friday, April 4, 2008 12:10 PM
22 Setting Up and Using Your Computer
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to
the computer.
See the documentation that came with the printer for setup information,
including how to:
• Obtain and install updated drivers.
• Connect the printer to the computer.
• Load paper and install the toner or ink cartridge.
For technical assistance, refer to the printer owner's manual or contact the
printer manufacturer.
Printer Cable
Your printer connects to your computer with either a USB cable or a parallel
cable. Your printer may not come with a printer cable, so if you purchase a
cable separately, ensure that it is compatible with your printer and computer.
If you purchased a printer cable at the same time you purchased your
computer, the cable may arrive in the computer’s shipping box.
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1
Complete the operating system setup if you have not already done so.
2
Attach the USB printer cable to the USB connectors on the computer and
the printer. The USB connectors fit only one way.
book.book Page 22 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 23
3
Turn on the printer and then turn on the computer.
4
Depending on your computer’s operating system, a printer wizard may be
available to help you install the printer driver:
If your computer is running the Microsoft
®
Windows
®
XP operating
system and the
Add New Hardware Wizard window appears
, click
Cancel
.
Windows XP
Click
Start
Control Panel
Printers and Faxes
Add a printer
to start
the Add Printer Wizard
Windows Vista
®
Click
Start
and click
Network
Add a printer
to start the Add Printer
Wizard.
5
Install the printer driver if necessary. See "Reinstalling Drivers and
Utilities" on page 84 and the documentation that came with your printer.
1USB connector on
computer
2USB connector on
printer
3USB printer
cable
2
1
3
book.book Page 23 Friday, April 4, 2008 12:10 PM
24 Setting Up and Using Your Computer
Playing CDs and DVDs
NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep
the tray closed when you are not using the drive.
NOTICE: Do not move the computer when you are playing CDs or DVDs.
1
Press the eject button on the front of the drive.
2
Place the disc, label side up, in the center of the tray.
3
Gently push in the tray.
To format CDs for storing data, to create music CDs, or to copy CDs, see the
CD software that came with your computer.
NOTE: Ensure that you follow all copyright laws when you create CDs.
A CD player includes the following basic buttons:
Play
Move backward within the current track
Pause
Move forward within the current track
Stop
Go to the previous track
Eject
Go to the next track
book.book Page 24 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 25
A DVD player includes the following basic buttons:
For more information on playing CDs or DVDs, click Help on the CD or
DVD player (if available).
Adjusting the Volume
NOTE: When the speakers are muted, you do not hear the CD or DVD playing.
Windows XP:
1
Click the
Start
button, point to
All Programs
Accessories
Entertainment
, and then click
Volume Control
.
2
In the
Master Volume
control window, click and drag the bar in the
Master
Volume
column and slide it up or down to increase or decrease the volume
For more information on volume control options, click Help in the Volume
Control window.
Windows Vista:
1
Click
Start
, point to
Control Panel
Hardware and Sound
Sound
,
and then click
Adjust System Volume
.
2
In the
Volume Mixer
window, click and drag the bar in the
Speakers
column and slide it up or down to increase or decrease the volume.
Stop
Restart the current chapter
Play
Fast forward
Pause
Fast reverse
Advance a single frame while in pause mode
Go to the next title or chapter
Continuously play the current title or chapter
Go to the previous title or chapter
Eject
book.book Page 25 Friday, April 4, 2008 12:10 PM
26 Setting Up and Using Your Computer
Adjusting the Picture
If an error message notifies you that the current resolution and color depth
are using too much memory and preventing DVD playback, adjust the display
properties:
Windows XP:
1
Click the
Start
button, and then click
Control Panel
.
2
Under
Pick a category
, click
Appearance and Themes
.
3
Under
Pick a task...
, click
Change the screen resolution
.
4
In the
Display Properties
window, click and drag the bar in
Screen
resolution
to change the setting to
800 by 600 pixels.
5
Under
Color quality
, click the drop-down menu, and then click
Medium
(16 bit)
.
6
Click
OK
.
Windows Vista:
1
Click
Start
and click
Control Panel
.
2
Click
Appearance and Personalization
.
3
Under
Personalization
, click
Adjust screen resolution
.
4
In the
Display Settings
window, click and drag the bar in
Resolution
to
change the setting to
800 by 600 pixels
.
5
Click the drop-down menu under
Colors
, and then click
Medium (16 bit)
.
6
Click
OK
.
book.book Page 26 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 27
Copying CDs and DVDs
NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs.
This section applies only to computers that have a CD-RW, DVD+/-RW, or
CD-RW/DVD (combo) drive.
NOTE: The types of CD or DVD drives offered by Dell may vary by country.
The following instructions explain how to make an exact copy of a CD or
DVD. You can also use Sonic DigitalMedia for other purposes, such as
creating music CDs from audio files stored on your computer or backing up
important data. For help, open Sonic DigitalMedia and then click the
question mark icon in the upper-right corner of the window.
How to Copy a CD or DVD
NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a
CD-RW/DVD combo drive and you experience recording problems, check for
available software patches on the Sonic support website at www.sonic.com.
The DVD-writable drives installed in Dell™ computers can write to and read
DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot
write to and may not read DVD-RAM or DVD-R DL media.
NOTE: Most commercial DVDs have copyright protection and cannot be copied
using Sonic DigitalMedia.
Windows® XP
1
Click the
Start
button, point to
All Programs
Sonic
DigitalMedia
Projects
Copy
Disc Copy
.
2
To copy the CD or DVD:
•
If you have one CD or DVD drive
, ensure that the settings are correct and
click the
Disc Copy
button. The computer reads your source CD or DVD
and copies the data to a temporary folder on your computer hard drive.
When prompted, insert a blank CD or DVD into the drive and click
OK
.
•
If you have two CD or DVD drives
, select the drive into which you have
inserted your source CD or DVD and click the
Disc
Copy
button.
The computer copies the data from the source CD or DVD to the
blank CD or DVD.
book.book Page 27 Friday, April 4, 2008 12:10 PM
28 Setting Up and Using Your Computer
Windows Vista®:
1
Click
Start
, point to
All Programs
Sonic
DigitalMedia Projects
Copy
Disc Copy
.
2
To copy the CD or DVD:
•
If you have one CD or DVD drive
, ensure that the settings are correct and
click the
Disc Copy
button. The computer reads your source CD or DVD
and copies the data to a temporary folder on your computer hard drive.
When prompted, insert a blank CD or DVD into the drive and click
OK
.
•
If you have two CD or DVD drives
, select the drive into which you have
inserted your source CD or DVD and click the
Disc
Copy
button.
The computer copies the data from the source CD or DVD to the
blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that
you have created automatically ejects.
Using Blank CDs and DVDs
CD-RW drives can write to CD recording media only (including high-speed
CD-RW) while DVD-writable drives can write to both CD and DVD
recording media.
Use blank CD-Rs to record music or permanently store data files. After
creating a CD-R, you cannot write to that CD-R again (see the Sonic
documentation for more information). Use blank CD-RWs to write to CDs
or to erase, rewrite, or update data on CDs.
Blank DVD+/-Rs can be used to permanently store large amounts of
information. After you create a DVD+/-R disc, you may not be able to write
to that disc again if the disc is "finalized" or "closed" during the final stage of
the disc creation process. Use blank DVD+/-RWs if you plan to erase,
rewrite, or update information on that disc later.
CD-Writable Drives
Media Type Read Write Rewritable
CD-R Yes Yes No
CD-RW Yes Yes Yes
book.book Page 28 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 29
DVD-Writable Drives
Helpful Tips
• Use Microsoft
®
Windows
®
Explorer to drag and drop files to a CD-R or
CD-RW only after you start Sonic DigitalMedia and open a DigitalMedia
project.
• Use CD-Rs to burn music CDs that you want to play in regular stereos.
CD-RWs do not play in most home or car stereos.
• You cannot create audio DVDs with Sonic DigitalMedia.
• Music MP3 files can be played only on MP3 players or on computers that
have MP3 software installed.
• Commercially available DVD players used in home theater systems may
not support all available DVD formats. For a list of formats supported by
your DVD player, see the documentation provided with your DVD player
or contact the manufacturer.
• Do not burn a blank CD-R or CD-RW to its maximum capacity; for
example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW
drive needs 1–2 MB of the blank space to finalize the recording.
• Use a blank CD-RW to practice CD recording until you are familiar with
CD recording techniques. If you make a mistake, you can erase the data on
the CD-RW and try again. You can also use blank CD-RWs to test music
file projects before you record the project permanently to a blank CD-R.
See the Sonic website at
www.sonic.com
for additional information.
Media Type Read Write Rewritable
CD-R Yes Yes No
CD-RW Yes Yes Yes
DVD+R Yes Yes No
DVD-R Yes Yes No
DVD+RW Yes Yes Yes
DVD-RW Yes Yes Yes
DVD+R DL Yes Yes No
book.book Page 29 Friday, April 4, 2008 12:10 PM
30 Setting Up and Using Your Computer
Using a Media Card Reader (Optional)
Use the Media Card Reader to transfer data directly to your computer.
The Media Card Reader supports the following memory types:
•xD-Picture Card
• SmartMedia (SMC)
• CompactFlash Type I and II (CF I/II)
• MicroDrive Card
• SecureDigital Card (SD)
• MultiMediaCard (MMC)
• Memory Stick (MS/MS Pro)
For information on installing a Media Card Reader, see "Installing a Media
Card Reader" on page 134.
1
3
4
2
book.book Page 30 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 31
To use the Media Card Reader:
1
Check the media or card to determine the proper orientation for insertion.
2
Slide the media or card into the appropriate slot until it is completely
seated in the connector. If you encounter resistance, do not force the
media or card. Check the card orientation and try again.
Connecting Two Monitors
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
If you purchased a graphics card that supports dual monitors, follow these
instructions to connect and enable your monitors. The instructions tell you
how to connect either two monitors (each with a VGA connector), one monitor
with a VGA connector and one monitor with a DVI connector, or a TV.
NOTICE: If you are connecting two monitors that have VGA connectors, you must
have the optional DVI adapter to connect the cable. If you are connecting two
flat-panel monitors, at least one of them must have a VGA connector. If you are
connecting a TV, you may connect only one monitor (VGA or DVI) in addition to the TV.
Connecting Two Monitors With VGA Connectors
1
Follow the procedures in "Before You Begin" on page 97.
NOTE: If your computer has integrated video, do not connect either monitor
to the integrated video connector. If the integrated video connector is covered
by a cap, do not remove the cap to connect the monitor or the monitor will
not function.
2
Connect one of the monitors to the VGA (blue) connector on the back of
the computer.
3
Connect the other monitor to the optional DVI adapter and connect the
DVI adapter to the DVI (white) connector on the back of the computer.
1xD-Picture Card and SmartMedia
(SMC)
2CompactFlash Type I and II
(CF I/II) and MicroDrive Card
3Memory Stick (MS/MS Pro) 4SecureDigital Card (SD)/
MultiMediaCard (MMC)
book.book Page 31 Friday, April 4, 2008 12:10 PM
32 Setting Up and Using Your Computer
Connecting One Monitor With a VGA Connector and One Monitor With a
DVI Connector
1
Follow the procedures in "Before You Begin" on page 97.
2
Connect the VGA connector on the monitor to the VGA (blue) connector
on the back of the computer.
3
Connect the DVI connector on the other monitor to the DVI (white)
connector on the back of the computer.
Connecting a TV
NOTE: You must purchase an S-video cable, available at most consumer electronics
stores, to connect a TV to your computer. It is not included with your computer.
1
Follow the procedures in "Before You Begin" on page 97.
2
Connect one end of the S-video cable to the optional TV-OUT connector
on the back of the computer.
1optional DVI adapter 2DVI (white) connector
3TV-OUT connector 4VGA (blue) connector
*May not be present on your computer
4
2*
1
3*
book.book Page 32 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 33
3
Connect the other end of the S-video cable to the S-video input connector
on your TV.
4
Connect the VGA or DVI monitor.
Changing the Display Settings
1
After you connect the monitor(s) or TV, turn on the computer.
The Microsoft
®
Windows
®
desktop displays on the primary monitor.
2
Enable extended desktop mode in the display settings. In extended
desktop mode, you can drag objects from one screen to the other,
effectively doubling the amount of viewable work space.
Power Management
Power Management Options in Microsoft® Windows® XP
The Microsoft Windows XP power management features can reduce the
amount of electricity your computer uses when it is on and you are not using
it. You can reduce power to just the monitor or the hard drive, or you can use
standby mode or hibernate mode to reduce power to the entire computer.
When the computer exits from a power conservation mode, it returns to the
operating state it was in prior to entering the mode.
NOTE: Windows XP Professional includes security and networking features not
available in Windows XP Home Edition. When a Windows XP Professional
computer is connected to a network, different options related to security and
networking appear in certain windows.
NOTE: The procedures to activate the standby and hibernate modes may vary
according to your operating system.
Standby Mode
Standby mode conserves power by turning off the display and the hard drive
after a designated period of time, known as a time-out. When the computer
exits from standby mode, it returns to the operating state it was in prior to
entering standby mode.
NOTICE: If your computer loses power while in standby mode, it may lose data.
book.book Page 33 Friday, April 4, 2008 12:10 PM
34 Setting Up and Using Your Computer
NOTICE: The graphics card in your computer is installed in the PCI Express x16
slot. When there is a card in this slot and you add a peripheral that does not support
s3 suspend, your computer will not enter standby mode.
To set standby mode to automatically activate after a defined period of
inactivity:
1
Click the
Start
button, then click
Control Panel
.
2
Define your standby settings on the
Power Schemes Tab
and
Advanced
Tab
.
To immediately activate standby mode without a period of inactivity, click the
Start button, click Turn Off Computer, and then click Stand by.
To exit from standby mode, press a key on the keyboard or move the mouse.
Hibernate Mode
Hibernate mode conserves power by copying system data to a reserved area on
the hard drive, and then completely turning off the computer. When the
computer exits from hibernate mode, the desktop is restored to the state it
was in prior to entering hibernate mode.
To activate hibernate mode:
1
Click
Start
Control Panel
Pick a category
Performance and
Maintenance
.
2
Under
or pick a Control Panel icon
, click
Power Options
.
3
Define your hibernate settings on the
Power Schemes tab
,
Advanced tab
,
and
Hibernate
tab.
To exit from hibernate mode, press the power button. The computer may
take a short time to exit from hibernate mode. Because the keyboard and
mouse do not function in hibernate mode, pressing a key on the keyboard or
moving the mouse does not bring the computer out of hibernation.
Because hibernate mode requires a special file on your hard drive with enough
disk space to store the contents of the computer memory, Dell creates an
appropriately sized hibernate mode file before shipping the computer to you.
If the computer’s hard drive becomes corrupted, Windows XP recreates the
hibernate file automatically.
book.book Page 34 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 35
Power Options Properties
Define your standby mode settings, hibernate mode settings, and other power
settings in the Power Options Properties window. To access the Power
Options Properties window:
1
Click
Start
Control Panel
Pick a category
Performance and
Maintenance
.
2
Under
or pick a Control Panel icon
, click
Power Options
.
3
Define your power settings on the
Power Schemes tab, Advanced tab,
and
Hibernate tab
.
Power Schemes Tab
Each standard power setting is called a scheme. If you want to select one of
the standard Windows schemes installed on your computer, choose a scheme
from the Power schemes drop-down menu. The settings for each scheme
appear in the fields below the scheme name. Each scheme has different
settings for starting standby mode, hibernate mode, turning off the monitor,
and turning off the hard drive.
NOTICE: If you set the hard drive to time-out before the monitor does, your
computer may appear to be locked up. To recover, press any key on the keyboard or
click the mouse. To avoid this problem, always set the monitor to timeout before the
hard drive.
The Power schemes drop-down menu displays the following schemes:
•
Always On
(default) — If you want to use your computer with no power
conservation.
•
Home/Office Desk
— If you want your home or office computer to run
with little power conservation.
•
Portable/Laptop
— If your computer is a portable computer that you use
for traveling.
•
Presentation
— If you want your computer to run without interruption
(using no power conservation).
•
Minimal Power Management
— If you want your computer to run with
minimal power conservation.
•
Max Battery
— If your computer is a portable computer and you run your
computer from batteries for extended periods of time.
book.book Page 35 Friday, April 4, 2008 12:10 PM
36 Setting Up and Using Your Computer
If you want to change the default settings for a scheme, click the drop-down
menu in the Turn off monitor, Turn off hard disks, System stand by, or
System hibernates field, and then select a time-out from the displayed list.
Changing the time-out for a scheme field permanently changes the default
settings for that scheme, unless you click Save As and enter a new name for
the changed scheme.
Advanced Tab
The Advanced tab allows you to:
• Place the power options icon in the Windows taskbar for quick access.
• Set the computer to prompt you for your Windows password before the
computer exits from standby mode or hibernate mode.
• Program the power button to activate standby mode, activate hibernate
mode, or turn off the computer.
To program these functions, click an option from the corresponding
drop-down menu and click OK.
Hibernate Tab
The Hibernate tab allows you to enable hibernate mode. If you want to use
the hibernate settings as defined on the Power Schemes tab, click the Enable
hibernate support check box on the Hibernate tab.
For more information on power management options:
1
Click
Start
Help and Support
Performance and maintenance
.
2
In the
Performance and maintenance
window, click
Conserving power on
your computer
.
Power Management Options in Windows Vista®
The Windows Vista power management features are designed to reduce the
amount of electricity your computer uses when it is on and you are not using it.
You can reduce power to just the monitor or the hard drive, and Windows
operating system sets the default "off" state to standby mode or you can set
hibernate mode to reduce power even further.
When the computer exits from a power conservation mode (Standby or
Hibernate), the Windows desktop is restored to the state it was in before it
entered the mode.
book.book Page 36 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 37
Windows Vista has three main default power management modes:
• Balanced
• Power Saver
• High Performance
Dell has added a fourth, Dell-Recommended mode that sets power
management to the most typical settings for the majority of our customers.
This is the active Power Plan.
Standby Mode
Standby mode is the default "off" state for Windows Vista. Standby mode
conserves power by turning off the display and the hard drive after a time-out.
When the computer exits from standby mode, it returns to the operating
state it was in before it entered standby mode.
To set standby mode to automatically activate after a defined period of
inactivity:
1
Click
Start
and click
Control Pane
l.
2
Click
System and Maintenance
.
3
Under
System and Maintenance
, click
Power Options
.
The next dialog box will show three power plans - the top option is
Dell Recommended - this is the currently active plan.
There is also a show additional plans arrow underneath the three power
plans. You can have many power plans, but only three are displayed and the
top one is the active plan.
To immediately activate standby mode without a period of inactivity, click
Start
, then click the off button icon. Windows Vista sets Standby as the
default off state.
To exit from standby mode, press a key on the keyboard or move the mouse.
NOTICE: If your computer loses power while in standby mode, it may lose data.
Windows Vista has a new feature called Hybrid Sleep mode - this saves the data
into a file and also puts the system into standby. If you lose power, the system
retains your data on the hard drive and resumes to the same state you left it. Go to
Help and Support and search for Hybrid Sleep for further information. Hybrid Sleep
provides fast wake if the system is in standby, and also keeps your data safe by
storing it to the hard drive.
book.book Page 37 Friday, April 4, 2008 12:10 PM
38 Setting Up and Using Your Computer
Hibernate Mode
Hibernate mode conserves power by copying system data to a reserved area
on the hard drive and then completely turning off the computer. When the
computer exits from hibernate mode, the desktop is restored to the state it
was in before it entered hibernate mode. Windows Vista may mask Hibernate
from the user if Hybrid Sleep is enabled. See Help and Support for further
information - search for Hibernate.
To activate hibernate mode immediately (if available):
1
Click
Start
and click the arrow .
2
Select
Hibernate
from the list.
To exit from hibernate mode, press the power button. The computer may
take a short time to exit from hibernate mode. Pressing a key on the keyboard
or moving the mouse does not bring the computer out of hibernation,
because the keyboard and the mouse do not function when the computer is
in hibernate mode.
Because hibernate mode requires a special file on your hard drive with enough
disk space to store the contents of the computer memory, Dell creates an
appropriately sized hibernate mode file before shipping the computer to you.
If the computer's hard drive becomes corrupted, Windows Vista recreates the
hibernate file automatically.
Power Plan Properties
Define your standby mode settings, display mode settings, hibernate mode
settings (if available), and other power settings in the Power Plan Properties
window. To access the Power Plan Properties window:
1
Click
Start
and click
Control Panel
.
2
Click
System and Maintenance
.
3
Under
System and Maintenance
, click
Power Options
. This takes you to
the main
Select a Power Plan
window.
4
In the
Select A Power Plan
window, you can change or modify power
settings.
book.book Page 38 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 39
Power Management Modes
Windows Vista has three main default power management modes:
• Balanced
• Power Saver
• High Performance
Dell has added a fourth Dell-Recommended mode that sets power
management to the most typical settings for the majority of our
customers.This is the active Power Plan for all Dell shipping configurations.
To change the default settings for a plan:
1
Click
Start
and click
Control Panel
.
2
Under
Pick a category
, click
System and Maintenance
.
3
Under
System and Maintenance
, click
Power Options
.
A number of options are available on the left-hand side of the Power Options
dialog box.
Click Change Plan Settings just below any of the power plans to change
settings such as:
• Require a password on wakeup.
• Choose what power buttons do.
• Create a power plan (you can choose the settings you want and create a
custom power plan here).
• Choose when to turn off the display
• Change when the computer sleeps.
Advanced Tab
The Advanced tab allows you to set many different settings beyond the basic
ones above. If you do not know or are not sure what to set, then leave settings
at the default. To access the advanced settings:
1
Choose the
Power Plan
you want to change.
2
Click
Change Plan Settings
from just below the plan name.
3
Click
Change Advanced Power Settings
.
book.book Page 39 Friday, April 4, 2008 12:10 PM
40 Setting Up and Using Your Computer
CAUTION: There are many different settings in the Power Options, Advanced
Settings dialog box. Use care when making setting changes.
Click
Start
and then click Help and Support to explore the capabilities of
the advanced settings.
Enabling Cool ’n’ Quiet Technology
Cool 'n' Quiet
™
technology controls your computer's processor performance
automatically, dynamically adjusting the operating frequency and voltage,
according to the task at hand. When an application does not require full
performance, significant amounts of power can be saved. Performance is
designed to still be responsive, with maximum processor performance being
delivered when required, and automatic power savings when possible.
Windows® XP:
1
Enter system setup (see "System Setup" on page 172).
2
Select
Cool and Quiet
from the
Power Management
group, and change
the setting to
On
.
3
Click on the
Start
Settings
Control Panel
Power Options
to access
the
Power Options Properties
window.
4
From the
Power Schemes
tab, click the Power Schemes drop-down menu
and select
Minimal Power Management
and then click
OK
.
Cool ’n’ Quiet technology is now enabled.
Windows Vista®:
Windows Vista automatically sets AMD™ Cool 'n' Quiet technology in the
Dell Recommended, Balanced, and Power Saver power plans. It is disabled in
the High Performance power plan.
About RAID Configurations (For Windows Vista
only)
This section provides an overview of the redundant array of independent
disks (RAID) configuration you may have selected when you purchased your
computer. Your computer supports RAID level 1. A RAID level 1 is
recommended for users that desire a high level of data integrity.
book.book Page 40 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 41
The drives in a RAID configuration should be the same size in order to
ensure that the larger drive does not contain unallocated (and therefore
unusable) space.
RAID Level 1 Configuration
RAID level 1 uses a data-redundancy storage technique known as mirroring to
enhance data integrity. When data is written to the primary drive, the data is
also duplicated, or mirrored, on the second drive in the configuration.
A RAID level 1 configuration sacrifices high data-access rates for its data
redundancy advantages.
If a drive failure occurs, subsequent read and write operations are directed to
the surviving drive. A replacement drive can then be rebuilt using the data
from the surviving drive.
NOTE: In a RAID level 1 configuration, the size of the configuration is equal to the
size of the smallest drive in the configuration.
hard drive 1
segment 1
segment 2
segment 3
hard drive 2
segment 4
segment 5
segment 6
segment 1 duplicated
segment 2 duplicated
segment 3 duplicated
segment 4 duplicated
segment 5 duplicated
segment 6 duplicated
serial ATA RAID
configured for
RAID level 1
book.book Page 41 Friday, April 4, 2008 12:10 PM
42 Setting Up and Using Your Computer
Configuring Your Hard Drives for RAID
Your computer can be configured for RAID, even if you did not select a RAID
configuration when the computer was purchased. For an explanation of RAID
levels and their requirements, see "About RAID Configurations (For
Windows Vista only)" on page 40. For information on how to install a hard
drive, see "Hard Drives" on page 122.
To configure RAID hard drive volumes use the Nvidia MediaShield ROM
utility before you install the operating system onto the hard drive.
Ensure that you set your computer to RAID-enabled mode before you begin.
Setting Your Computer to RAID-Enabled Mode
1
Enter the system setup (see "Entering System Setup" on page 172).
2
Press the left- and right-arrow keys to
Advanced
tab.
3
Press the up- and down-arrow keys to highlight the
Integrated Peripheral
s,
then press <Enter>.
4
Press the up- and down-arrow keys to highlight the
Serial-ATA
Configuration
, then press <Enter>.
5
Press the up- and down-arrow keys to highlight
RAID Enabled
, and then
press <Enter>.
6
Press the up- and down-arrow keys to select
Enabled
, and then
press <Enter>.
NOTE: For more information about RAID options, see "System Setup Options"
on page 173.
7
Enable the corresponding “SATA in Primary or second RAID” where your
hard drives are connected
8
Press the up- and down-arrow keys to select
Enabled
, and then press
<Enter>. Press
F10
key and then press <Enter> to exit system setup and
resume the boot process.
book.book Page 42 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 43
Using the Nvidia MediaShield ROM Utility
NOTICE: The following procedure will result in the loss of all data on your hard
drive(s). Back up any data you want to keep before continuing.
Hard drives of any size may be used to create a RAID configuration. Ideally,
however, the drives should be of equal size to avoid unallocated or unused space.
For an explanation of RAID levels and their requirements, see "About RAID
Configurations (For Windows Vista only)" on page 40. For information on how
to install a hard drive, see "Installing a Hard Drive" on page 124.
1
Enable RAID for each applicable hard drive on your computer
(see "Setting Your Computer to RAID-Enabled Mode" on page 42).
2
Restart the computer.
3
Press <F10> when prompted to enter the RAID BIOS.
NOTE: If the operating system logo appears, continue to wait until you see
the Microsoft Windows desktop, then shut down your computer and try again.
The
Define a New Array
window appears.
4
Press <Tab> to navigate to the
RAID Mode
field.
To create a RAID 1 configuration, use the arrow keys to select
Mirroring
.
5
Press <Tab> to navigate to the
Free Disks
field.
6
Use the up- and down-arrow keys to select a hard drive to include in the
RAID array and then use the right-arrow key to move the selected drive
from the
Free Disks
field to the
Array Disks
field. Repeat for each disk you
want to include in the RAID array.
NOTE: Your computer supports a maximum of two drives per RAID 1 array.
7
After assigning the hard drives to an array, press <F9>.
The
Clear disk data
prompt appears.
NOTICE: You will lose all data on the selected drives in the next step.
8
Press <Y> to clear all data from the selected drives.
The
Array List
window appears.
9
To review the details of the array that you set up, use the arrow keys to
highlight the array in the
Array Detail
window and press <Enter>.
The
Array Detail
window appears.
NOTE: To delete an array, use the arrow keys to select the array and press <D>.
book.book Page 43 Friday, April 4, 2008 12:10 PM
44 Setting Up and Using Your Computer
10
Press <Enter> to return to the previous screen.
11
Press <Ctrl><X> to exit the RAID BIOS.
Using Nvidia MediaShield
Nvidia MediaShield allows you to view and manage RAID configurations.
Rebuilding a RAID Configuration
If one of the hard drives in a RAID array fails, you can rebuild the array by
restoring the data to a replacement drive.
NOTE: Rebuilding an array can only be performed on RAID 1 configurations.
1
Launch Nvidia MediaShield.
2
Click to select your RAID configuration (
Mirroring
) in the management
utility window.
3
Select
Rebuild Array
in the
System Tasks
pane.
The
NVIDIA
Rebuild Array Wizard
appears.
4
Click
Next
.
5
Select the hard drive you want to rebuild by clicking the checkbox beside it.
6
Click
Next
.
7
Click
Finish
.
The MediaShield RAID management utility window appears and displays
the status of the rebuild process.
NOTE: You can use your computer while the computer is rebuilding the array.
NOTE: You can use any available (RAID-enabled) free disk to rebuild an array.
Transferring Information to a New Computer
You can use your operating system "wizards" to help you transfer files and
other data from one computer to another—for example, from an old
computer to a new computer. For instructions, see the following section that
corresponds to the operating system your computer is running.
Windows® XP:
The Microsoft Windows XP operating system provides the Files and Settings
Transfer Wizard to move data from a source computer to a new computer.
book.book Page 44 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 45
You can transfer data, such as:.
• E-mail messages
• Toolbar settings
• Window sizes
• Internet bookmarks
To prepare the new computer for the file transfer:
1
Click
Start
, point to
All Programs
Accessories
System Tools
, and then
click
Files and Settings Transfer Wizard
.
The
Files and Settings Transfer Wizard
welcome screen appears.
2
Click
Next
.
3
On the
Which computer is this?
screen, click
New Computer
, and then
click
Next
.
4
On the
Do you have a Windows XP CD?
screen, click
I will use the wizard
from the Windows XP CD
, and then click
Next
.
5
When the
Now go to your old computer
screen appears, go to the source
(old) computer that contains the data to be transferred.
Do not click
Next
at this time.
To copy data from the source computer:
1
On the source computer, insert the Windows XP
Operating System
CD.
2
On the
Welcome to Microsoft Windows XP
screen, click
Perform
additional tasks
3
Under
What do you want to do?
, click
Transfer files and settings
.
4
On the
Files and Settings Transfer Wizard
welcome screen, click
Next
.
5
On the
Which computer is this?
screen, click
Old Computer
, and then
click
Next
.
6
On the
Select a transfer method
screen, click the transfer method of your
preference.
7
On the
What do you want to transfer?
screen, select the items you want to
transfer, then click
Next
.
8
After the information has been copied, the
Completing the Collection
Phase
screen appears.
9
Click
Finish
.
book.book Page 45 Friday, April 4, 2008 12:10 PM
46 Setting Up and Using Your Computer
To transfer data to the new computer:
1
On the
Now go to your old computer
screen on the new computer, click
Next
.
2
On the
Where are the files and settings?
screen, select the method you
chose for transferring your files and settings, and then click
Next
.
3
The wizard reads the collected files and settings and applies them to your
new computer.
4
When all of the settings and files have been applied, the
Finished
screen
appears.
5
Click
Finished
and restart the computer.
Windows Vista®:
The Windows Vista operating system provides the Windows Easy Transfer
wizard to move data from a source computer to a new computer. You can
transfer data, such as:
• User account
• Files and folders
• Program settings
• Internet settings and favorites
• E-mail settings, contacts, and messages
You can transfer the data to the new computer over a network or serial
connection, or you can store it on removable media, such as a writable CD,
for transfer to the new computer.
There are two ways to access the Windows Easy Transfer wizard:
1
When Windows Vista setup is completed, you will see the Windows Vista
Welcome Center. In the Welcome Center click
Transfer Files and
Settings
to start Windows easy Transfer.
2
If the Welcome Center dialog box has been closed, you can access Easy
Transfer by clicking the
Start
All Programs
Accessories
System
Tools
Windows Easy Transfer.
Double-click the Windows Easy Transfer icon to begin the process.
book.book Page 46 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 47
Setting Up a Home and Office Network
Connecting to a Network Adapter
NOTICE: Plug the network cable into the network adapter connector on the
computer. Do not plug the network cable into the modem connector on the
computer. Do not plug a network cable into a telephone wall jack.
1
Connect the network cable to the network adapter connector on the back
of your computer.
Insert the cable until it clicks into place, and then gently pull it to ensure
that it is secure.
2
Connect the other end of the network cable to a network device.
Network Setup Wizard
The Microsoft® Windows® operating system provides a Network Setup
Wizard to guide you through the process of sharing files, printers, or an
Internet connection between computers in a home or small office.
Windows XP:
1
Click
Start
, point to
All Programs
Accessories
Communications
, and
then click
Network Setup Wizard
.
2
On the welcome screen, click
Next
.
1network adapter connector 2network device
3network cable 4network adapter connector on computer
2
4
3
1
book.book Page 47 Friday, April 4, 2008 12:10 PM
48 Setting Up and Using Your Computer
3
Click
Checklist for creating a network
.
NOTE: Selecting the connection method This computer connects directly to
the Internet enables the integrated firewall provided with Windows XP SP1.
4
Complete the checklist and required preparations.
5
Return to the Network Setup Wizard and follow the instructions on
the screen.
Windows Vista®:
1
Click
Start
and then click
Network
.
2
This brings up the Network dialog screen. Click
Network and Sharing Center
.
NOTE: This screen also provides links to Add a Printer and to Add a Wireless
Device (if available).
3
This will bring up the Network and Sharing Center dialog screen - click
Set up a connection or network
from the list of tasks on the left-hand side
of this dialog screen.
4
From a list of tasks to choose from, such as,
Connect to the Internet
,
Set Up a wireless router or access point
and more. Choose the task most
appropriate for your network and follow the on-screen prompts.
For more information, access Help and Support - use the search term Network.
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an
Internet service provider (ISP). Your ISP will offer one or more of the
following Internet connection options:
• DSL connections that provide high-speed Internet access through your existing
telephone line or cellular telephone service. With a DSL connection, you can
access the Internet and use your telephone on the same line simultaneously.
• Cable modem connections that provide high-speed Internet access
through your local cable TV line.
• Satellite modem connections that provide high-speed Internet access
through a satellite television system.
book.book Page 48 Friday, April 4, 2008 12:10 PM
Setting Up and Using Your Computer 49
• Dial-up connections that provide Internet access through a telephone line.
Dial-up connections are considerably slower than DSL and cable
(or satellite) modem connections.
• Wireless LAN connections that provide Internet access using Bluetooth
®
wireless technology.
If you are using a dial-up connection, connect a telephone line to the modem
connector on your computer and to the telephone wall jack before you set up
your Internet connection. If you are using a DSL or cable/satellite modem
connection, contact your ISP or cellular telephone service for setup instructions.
Setting Up Your Internet Connection
To set up an Internet connection with a provided ISP desktop shortcut:
1
Save and close any open files, and exit any open programs.
2
Double-click the ISP icon on the Microsoft
®
Windows
®
desktop.
3
Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an
Internet connection with a different ISP, perform the steps in the following
section that corresponds to the operating system your computer is using.
NOTE: If you are having problems connecting to the Internet, see "E-Mail, Modem,
and Internet Problems" on page 54." If you cannot connect to the Internet but have
successfully connected in the past, the ISP might have a service outage. Contact
your ISP to check the service status, or try connecting again later.
NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to
the Internet wizard can help you get one.
Windows XP:
1
Save and close any open files, and exit any open programs.
2
Click the
Start
button, then click
Internet Explorer
.
The
New Connection Wizard
appears.
3
Click
Connect to the Internet
.
4
In the next window, click the appropriate option:
• If you do not have an ISP and want to select one, click
Choose from a
list of Internet service providers (ISPs)
.
book.book Page 49 Friday, April 4, 2008 12:10 PM
50 Setting Up and Using Your Computer
• If you have already obtained setup information from your ISP but you
did not receive a setup CD, click
Set up my connection manually
.
• If you have a CD, click
Use the CD I got from an ISP
.
NOTE: If you do not know which type of connection to select, contact
your ISP.
5
Click
Next
.
If you selected Set up my connection manually, continue to step 6.
Otherwise, follow the instructions on the screen to complete the setup.
6
Click the appropriate option under
How do you want to connect to the
Internet?
, and then click
Next
.
7
Use the setup information provided by your ISP to complete the setup.
Windows Vista®:
1
Save and close any open files, and exit any open programs.
2
Click
Start
and click
Control Panel
3
Under
Network and Internet,
click
Connect to the Internet
.
The
Connect to the Internet
window appears.
4
Click either
Broadband (PPPoE)
or
Dial-up
, depending on how you want
to connect:
• Choose
Broadband
if you will use a DSL, satellite modem, cable TV
modem, or Bluetooth wireless technology connection.
• Chose
Dial-up
if you will use a dial-up modem or ISDN.
NOTE: If you do not know which type of connection to select, click Help me
choose or contact your ISP.
5
Follow the instructions on the screen and use the setup information
provided by your ISP to complete the setup.
If you cannot connect to the Internet, but have successfully connected in the
past, the ISP might have a service outage. Contact your ISP to check the
service status, or try connecting again later.
book.book Page 50 Friday, April 4, 2008 12:10 PM
Solving Problems 51
Solving Problems
CAUTION: Some of the parts described in this chapter may be replaceable by a
certified service technician only and are not custom replaceable.
Troubleshooting Tips
Follow these tips when you troubleshoot your computer:
• If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly
connected.
• If an error message appears on the screen, write down the exact message.
This message may help technical support personnel diagnose and fix the
problem.
• If an error message occurs in a program, see the program’s documentation.
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.
Replace the battery only with the same or equivalent type recommended by the
manufacturer. Discard used batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
REPLACE THE BATTERY —If you have to repeatedly reset time and date
information after turning on the computer, or if an incorrect time or date displays
during start-up, replace the battery (see "Replacing the Battery" on page 142).
If the battery still does not work properly, contact Dell (see "Getting Help" on
page 183).
book.book Page 51 Friday, April 4, 2008 12:10 PM
52 Solving Problems
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —
Windows XP:
Click
Start
and click
My Computer
.
Windows Vista®:
Click Start and click Computer.
If the floppy, CD, or DVD drive, is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes prevent
Windows from recognizing the drive.
ENSURE THAT THE DRIVE IS ENABLED IN THE SYSTEM SETUP PROGRAM —
See "System Setup" on page 172.
TEST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the
original one is defective.
• Insert bootable media and restart the computer.
CLEAN THE DRIVE OR DISK —See "Cleaning Your Computer" on page 179.
CHECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER —See "Resolving Software and
Hardware Incompatibilities" on page 87.
RUN THE DELL DIAGNOSTICS —See "Starting the Dell Diagnostics From Your
Hard Drive" on page 80.
book.book Page 52 Friday, April 4, 2008 12:10 PM
Solving Problems 53
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise,
which does not indicate a defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
Problems writing to a CD/DVD-RW drive
ADJUST THE WINDOWS VOLUME CONTROL —
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
CHECK THE SPEAKERS AND SUBWOOFER —See "Sound and Speaker Problems"
on page 70.
CLOSE OTHER PROGRAMS —The CD/DVD-RW drive must receive a steady
stream of data when writing. If the stream is interrupted, an error occurs.
Try closing all programs before you write to the CD/DVD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW
DISC —
Windows XP:
1
Click the
Start
button, then click
Control Panel
.
2
Define your standby settings on the
Power Schemes Tab
and
Advanced Tab
.
Windows Vista:
1
Click
Start
and click
Control Panel
.
2
Click
System and Maintenance
and
click
Power Options
.
3
Under
Preferred plans
, click
Change plan settings
for the selected plan.
4
Click the drop down menu for
Turn off the display
and select
Never
.
book.book Page 53 Friday, April 4, 2008 12:10 PM
54 Solving Problems
Hard drive problems
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not
operate while it is connected to a digital telephone network.
RUN CHECK DISK —
Windows XP:
1
Click
Start
and click
My Computer.
2
Right-click
Local Disk C:
.
3
Click
Properties
Tools
Check Now
.
4
Click
Scan for and attempt recovery of bad sectors
and click
Start
.
Windows Vista:
1
Click
Start
and click
Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
.
4
Click the
Tools
tab.
5
Under
Error-checking
, click
Check Now
.
6
Click
Scan for and attempt recovery of bad sectors
.
7
Click
Start
.
NOTE: You must be logged in with Administrator privileges to perform this procedure.
CHECK THE WINDOWS MAIL EXPRESS SECURITY SETTINGS —If you cannot
open your e-mail attachments:
1
In Windows Mail, click
Tools
, click
Options
, and then click
Security
.
2
Click
Do not allow attachments to be saved or opened that could potentially be a
virus
to remove the checkmark.
3
Click
Apply
and then
OK
.
book.book Page 54 Friday, April 4, 2008 12:10 PM
Solving Problems 55
CHECK THE TELEPHONE LINE CONNECTION —
CHECK THE TELEPHONE JACK —
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem. (The jack
has either a green label or a connector-shaped icon next to it.)
• Ensure that you feel a click when you insert the telephone line connector into the
modem.
• Disconnect the telephone line from the modem and connect it to a telephone.
Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and use
the telephone to connect the modem directly to the telephone wall jack. If you are
using a line that is 3 m (10 ft) or more in length, try a shorter one.
RUN THE MODEM HELPER DIAGNOSTICS —
Windows
®
XP:
Click Start All Programs Modem Helper.
Windows Vista®:
Click
Start
, point to All Programs, and then click Modem Helper.
NOTE: Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)
book.book Page 55 Friday, April 4, 2008 12:10 PM
56 Solving Problems
Error Messages
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
Windows XP:
1
Click
Start
Control Panel
Printers and Other Hardware
Phone and Modem
Options
Modems
.
2
Click the COM port for your modem
Properties
Diagnostics
Query Modem
to verify that the modem is communicating with Windows.
Windows Vista:
1
Click
Start
and click
Control Panel
.
2
Click
Hardware and Sound
.
3
Click
Phone and Modem Options
and click the
Modems
tab.
4
Click the COM port for your modem.
5
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify
that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET —Ensure that you have
subscribed to an Internet provider. With the Windows Mail e-mail program open,
click File. If Work Offline has a checkmark next to it, click the checkmark to
remove it and connect to the Internet. For help, contact your Internet service provider.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “
< > | — Do not use these characters in filenames.
book.book Page 56 Friday, April 4, 2008 12:10 PM
Solving Problems 57
A REQUIRED .DLL FILE WAS NOT FOUND —The program that you are trying to
open is missing an essential file. To remove and then reinstall the program:
Windows® XP:
1
Click
Start
Control Panel
Add or Remove Programs
Programs and Features
.
2
Select the program you want to remove.
3
Click
Uninstall
.
4
See the program documentation for installation instructions.
Windows Vista®:
1
Click
Start
, click
Control Panel
, and then click
Programs
.
2
Under
Programs and Features
click
Uninstall a program
.
3
Select the program you want to remove.
4
Click
Uninstall
,
Change
, or
Repair
.
5
See the program documentation for installation instructions.
drive letter:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY —The drive
cannot read the disk. Insert a disk into the drive and try again.
INSERT BOOTABLE MEDIA —Insert a bootable floppy disk or CD.
NON-SYSTEM DISK ERROR —Remove the floppy disk from the drive and restart
your computer.
NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY
AGAIN —Close all windows and open the program that you want to use. In some
cases, you might have to restart your computer to restore computer resources. If so,
run the program that you want to use first.
OPERATING SYSTEM NOT FOUND —Contact Dell (see "Getting Help" on
page 183).
book.book Page 57 Friday, April 4, 2008 12:10 PM
58 Solving Problems
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
The computer does not start up
CHECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see "Turning Off Your Computer" on page 98),
reconnect the keyboard cable as shown on the setup diagram for your computer,
and then restart the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed
cables. Straighten bent pins.
• Remove keyboard extension cables and connect the keyboard directly to the computer.
TEST THE KEYBOARD —Connect a properly working keyboard to the computer,
and try using the keyboard.
ENSURE THAT THE USB PORTS ARE ENABLED IN THE SYSTEM SETUP
PROGRAM —See "System Setup" on page 172.
RUN THE HARDWARE TROUBLESHOOTER —See "Resolving Software and
Hardware Incompatibilities" on page 87.
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND
TO THE ELECTRICAL OUTLET
book.book Page 58 Friday, April 4, 2008 12:10 PM
Solving Problems 59
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system
shutdown.
A program stops responding
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or
on a floppy disk or CD.
TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key
on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off. Then restart your computer.
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.
CHECK THE SOFTWARE DOCUMENTATION —If necessary, uninstall and then
reinstall the program.
book.book Page 59 Friday, April 4, 2008 12:10 PM
60 Solving Problems
A program is designed for an earlier Microsoft® Windows®
operating system
A solid blue screen appears
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1
Click
Start
All Programs
Accessories
Program Compatibility Wizard
Next
.
2
Follow the instructions on the screen.
Windows Vista®:
Use the Program Compatibility Wizard to configure an operating environment
similar to earlier versions of Windows. This may improve the performance of
programs designed for earlier versions of Windows.
1
Click
Start
, point to
Control Panel
Programs
Programs and features.
2
Under
Programs and features
click
Use an older program with this version of
windows
.
3
Follow the instructions on the screen.
TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key
on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off. Then restart your computer.
book.book Page 60 Friday, April 4, 2008 12:10 PM
Solving Problems 61
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your
computer.
• Ensure that your computer meets the minimum hardware requirements needed to
run the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS,
OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR
COMPUTER THROUGH THE START MENU
book.book Page 61 Friday, April 4, 2008 12:10 PM
62 Solving Problems
Media Card Reader Problems
NO DRIVE LETTER IS ASSIGNED —
When Microsoft® Windows® Operating System detects the Media Card Reader,
the device is automatically assigned a drive letter as the next logical drive after all
other physical drives in the system. If the next logical drive after the physical drives
is mapped to a network drive, Windows Operating System does not automatically
assign a drive letter to the Media Card Reader.
Windows XP:
1
Right-click
My Computer
and select
Manage
.
2
Select the
Disk Management
option.
3
Right-click the corresponding drive letter in the right pane that needs to be
changed.
4
Select
Drive Letter and Paths
.
5
From the drop-down list, select the new drive letter assignment for the Media Card
Reader.
6
Click
OK
to confirm your selection.
Windows Vista®:
To manually assign a drive for the Media Card Reader:
1
Click
Start
, right-click
Computer
and select
Manage
.
2
Click
Continue
if prompted.
3
Expand the Storage object and select Disk Management.
4
Right-click the corresponding drive letter in the right pane that needs to be changed.
5
Select
Change Drive Letter and Paths
.
6
Click
Change
.
7
From the drop-down list, select the new drive letter assignment for the Media Card
Reader.
8
Click
OK
to confirm your selection.
NOTE: You must be logged in with Administrator privileges to perform this procedure.
NOTE: The Media Card Reader only appears as a mapped drive when it is connected.
Each of the four Media Card Reader slots are mapped to a drive even if no media is
installed. If you attempt to access the Media Card Reader when no media is inserted,
you are prompted to insert media.
book.book Page 62 Friday, April 4, 2008 12:10 PM
Solving Problems 63
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
FLEXBAY DEVICE IS DISABLED —
There is a FlexBay disable option in the BIOS setup that appears only when the
FlexBay device is installed. If the FlexBay device is physically installed, but it is not
running, check to see if it is enabled in the BIOS setup.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if
that resolves the problem.
• See the software documentation for minimum memory requirements. If necessary,
install additional memory (see "Memory Installation Guidelines" on page 108).
• Reseat the memory modules (see "Installing Memory" on page 109) to ensure that
your computer is successfully communicating with the memory.
• Run the Dell Diagnostics (see "Starting the Dell Diagnostics From Your Hard
Drive" on page 80).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see "Installing Memory" on page 109) to ensure that
your computer is successfully communicating with the memory.
• Ensure that you are following the memory installation guidelines (see "Memory
Installation Guidelines" on page 108).
• Your computer supports DDR2 memory. For more information about the type of
memory supported by your computer, see "Memory" on page 167.
• Run the Dell Diagnostics (see "Starting the Dell Diagnostics From Your Hard
Drive" on page 80).
book.book Page 63 Friday, April 4, 2008 12:10 PM
64 Solving Problems
Mouse Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CLEAN THE MOUSE —See "Mouse" on page 179 for instructions on cleaning the
mouse.
CHECK THE MOUSE CABLE —
1
Remove mouse extension cables, if used, and connect the mouse directly to the
computer.
2
Reconnect the mouse cable as shown on the setup diagram
for your computer.
RESTART THE COMPUTER —
1
Simultaneously press <Ctrl><Esc> to display the
Start
menu.
2
Ty p e
u
, press the keyboard arrow keys to highlight
Shut down
or
Turn Off
, and
then press <Enter>.
3
After the computer turns off, reconnect the mouse cable as shown on the on the
setup diagram for your computer.
4
Start the computer.
ENSURE THAT THE USB PORTS ARE ENABLED IN THE SYSTEM SETUP
PROGRAM —See "System Setup" on page 172.
TEST THE MOUSE —Connect a properly working mouse to the computer, and try
using the mouse.
book.book Page 64 Friday, April 4, 2008 12:10 PM
Solving Problems 65
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CHECK THE MOUSE SETTINGS —
Windows® XP:
1
Click
Start
, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
Mouse
.
3
Adjust the settings as needed.
Windows Vista®:
1
Click
Start
, click
Control Panel
, and then click
Hardware and Sound
.
2
Click
Mouse
.
3
Try adjusting the settings.
REINSTALL THE MOUSE DRIVER —See "Reinstalling Drivers and Utilities" on
page 84.
RUN THE HARDWARE TROUBLESHOOTER —See "Resolving Software and
Hardware Incompatibilities" on page 87.
CHECK THE NETWORK CABLE CONNECTOR —Ensure that the network cable is
firmly inserted into both the network connector on the back of the computer and
the network port or device.
CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER —If the link
integrity light is off, that indicates no network communication exists. Replace the
network cable. For a description of network lights, see "Controls and Lights" on page 170.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN
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66 Solving Problems
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CHECK YOUR NETWORK SETTINGS —Contact your network administrator or the
person who set up your network to verify that your network settings are correct and
that the network is functioning.
RUN THE HARDWARE TROUBLESHOOTER —See "Resolving Software and
Hardware Incompatibilities" on page 87.
IF THE POWER LIGHT IS OFF —The computer is either turned off or is not
receiving power.
• Reseat the power cable into both the power connector on the back of the computer
and the electrical outlet.
• If the computer is plugged into a power strip, ensure that the power strip is
plugged into an electrical outlet and that the power strip is turned on. Also bypass
power protection devices, power strips, and power extension cables to verify that
the computer turns on properly.
• Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
IF THE POWER LIGHT IS STEADY BLUE AND THE COMPUTER IS NOT
RESPONDING —See "Power Lights" on page 75.
IF THE POWER LIGHT IS BLINKING BLUE —The computer is in standby mode.
Press a key on the keyboard, move the mouse, or press the power button to resume
normal operation.
book.book Page 66 Friday, April 4, 2008 12:10 PM
Solving Problems 67
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s
manufacturer.
IF THE POWER LIGHT IS STEADY AMBER —Power problem or internal device
malfunction.
• Ensure that the 12-volt power connector (12V) is securely connected to the system
board (see "System Board Components" on page 102).
• Ensure that the main power cable and front panel cable are securely connected to
the system board (see "System Board Components" on page 102).
IF THE POWER LIGHT IS BLINKING AMBER —The computer is receiving electrical
power, a device might be malfunctioning or incorrectly installed.
• Remove and then reinstall the memory modules (see "System Board Components"
on page 102).
• Remove and then reinstall any cards (see "Cards" on page 111).
• Remove and then reinstall the graphics card, if applicable (see "Removing a
PCI/PCI Express Card" on page 116).
ELIMINATE INTERFERENCE —Some possible causes of interference are:
• Power, keyboard, and mouse extension cables
• Too many devices on a power strip
• Multiple power strips connected to the same electrical outlet
CHECK THE PRINTER DOCUMENTATION —See the printer documentation for
setup and troubleshooting information.
ENSURE THAT THE PRINTER IS TURNED ON
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68 Solving Problems
CHECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the
computer (see "Setting Up a Printer" on page 22).
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
Windows® XP:
1
Click
Start
, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
View installed printers or fax printers
.
3
If the printer is listed, right-click the printer icon.
4
Click
Properties
, then click the
Ports tab
. For a USB printer, ensure that
Print to
the following port(s):
is set to USB.
Windows Vista®:
1
Click
Start
, click
Control Panel
, and then click
Hardware and Sound
.
2
Click
Printers
. If the printer is listed, right-click the printer icon.
3
Click
Properties
and click the
Ports
tab. Ensure that the
Print to the following
port(s):
setting is
USB
.
REINSTALL THE PRINTER DRIVER —See the printer documentation for
instructions.
book.book Page 68 Friday, April 4, 2008 12:10 PM
Solving Problems 69
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s
manufacturer.
CHECK THE SCANNER DOCUMENTATION —See the scanner documentation for
setup and troubleshooting information.
UNLOCK THE SCANNER —Ensure that your scanner is unlocked if it has a locking
tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the
computer.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —
Windows XP:
1
Click
Start
, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
Scanners and Cameras
.
If your scanner is listed, Windows recognizes the scanner.
Windows Vista:
1
Click
Start
, click
Control Panel
, and then click
Hardware and Sound
.
2
Click
Scanners and Cameras
.
If your scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER —See the scanner documentation for
instructions.
book.book Page 69 Friday, April 4, 2008 12:10 PM
70 Solving Problems
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
No sound from speakers
NOTE: The volume control in some MP3 players overrides the Windows volume
setting. If you have been listening to MP3 songs, ensure that you did not turn the
player volume down or off.
CHECK THE SPEAKER CABLE CONNECTIONS —Ensure that the speakers are
connected as shown on the setup diagram supplied with the speakers. If you
purchased a sound card, ensure that the speakers are connected to the card.
ENSURE THAT THE CORRECT AUDIO SOLUTION IS ENABLED IN THE BIOS SETUP
PROGRAM —See "System Setup" on page 172.
ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON —See the
setup diagram supplied with the speakers. If your speakers have volume controls,
adjust the volume, bass, or treble to eliminate distortion.
ADJUST THE WINDOWS VOLUME CONTROL —Click or double-click the speaker
icon in the lower-right corner of your screen. Ensure that the volume is turned up
and that the sound is not muted.
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR —Sound from
the speakers is automatically disabled when headphones are connected to the
computer’s front-panel headphone connector.
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights,
or halogen lamps to check for interference.
book.book Page 70 Friday, April 4, 2008 12:10 PM
Solving Problems 71
No sound from headphones
Video and Monitor Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE: See the monitor documentation for troubleshooting procedures.
REINSTALL THE SOUND DRIVER —See "Manually Reinstalling Drivers" on
page 86.
RUN THE HARDWARE TROUBLESHOOTER —See "Resolving Software and
Hardware Incompatibilities" on page 87.
CHECK THE HEADPHONE CABLE CONNECTION —Ensure that the headphone
cable is securely inserted into the headphone connector (see "Front View of the
Computer" on page 15).
ADJUST THE WINDOWS VOLUME CONTROL —Click or double-click the speaker
icon in the lower-right corner of your screen. Ensure that the volume is turned up
and that the sound is not muted.
ENSURE THAT THE CORRECT AUDIO SOLUTION IS ENABLED IN THE BIOS SETUP
PROGRAM —See "System Setup" on page 172.
book.book Page 71 Friday, April 4, 2008 12:10 PM
72 Solving Problems
If the screen is blank
If the screen is difficult to read
CHECK THE MONITOR CABLE CONNECTION —
• Ensure that the graphics cable is connected as shown on the setup diagram for
your computer.
If an optional video card is installed, check that the monitor cable is connected to
the card, rather than the video connector on the system board.
• If you are using a graphics extension cable and removing the cable solves the
problem, the cable is defective.
• Swap the computer and monitor power cables to determine whether the power
cable is defective.
• Check the connector for bent or broken pins. (It is normal for monitor cable
connectors to have missing pins.)
CHECK THE MONITOR POWER LIGHT —If the power light is off, firmly press the
button to ensure that the monitor is turned on. If the power light is lit or blinking,
the monitor has power. If the power light is blinking, press a key on the keyboard or
move the mouse.
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
CHECK THE MONITOR SETTINGS —See the monitor documentation for
instructions on adjusting the contrast and brightness, demagnetizing (degaussing)
the monitor, and running the monitor self-test.
MOVE THE SUBWOOFER AWAY FROM THE MONITOR —If your speaker system
includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from
the monitor.
book.book Page 72 Friday, April 4, 2008 12:10 PM
Solving Problems 73
MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES —Fans,
fluorescent lights, halogen lamps, and other electrical devices can cause the screen
image to appear "shaky." Turn off nearby devices to check for interference.
ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE
INTERFERENCE
ADJUST THE WINDOWS DISPLAY SETTINGS —
Windows® XP:
1
Click
Start
, click
Control Panel
, and then click
Appearance and Themes
.
2
Click
Display
, then click the
Settings
tab.
3
Adjust
Screen resolution
and
Color quality
settings, as needed.
Windows Vista®:
1
Click
Start
, click
Control Panel
, and then click
Appearance and
Personalization
.
2
Under
Personalization
, click
Adjust screen resolution
.
3
Try different settings for
Screen resolution
and
Color quality.
book.book Page 73 Friday, April 4, 2008 12:10 PM
74 Solving Problems
book.book Page 74 Friday, April 4, 2008 12:10 PM
Troubleshooting Tools 75
Troubleshooting Tools
Power Lights
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
The power button light (bi-color LED) located on the front of the computer
illuminates and blinks or remains solid to indicate different states:
• If the power light is off, the computer is either turned off or is not
receiving power.
– Reseat the power cable in the power connector on the back of the
computer and the electrical outlet.
– If the computer is plugged into a power strip, ensure that the power
strip is plugged into an electrical outlet and that the power strip is
turned on. Also, bypass power protection devices, power strips, and
power extension cables to verify that the computer turns on properly.
– Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
• If the power light is steady blue and the computer is not responding:
– Ensure that the display is connected and powered on.
– If the display is connected and powered on, see "Beep Codes" on page 76.
• If the power light is blinking blue, the computer is in standby mode. Press
a key on the keyboard, move the mouse, or press the power button to
resume normal operation.If the power light is blue and the computer is not
responding:
– Ensure the display is connected and powered on.
– If the display is connected and powered on, see "Beep Codes" on
page 76.
book.book Page 75 Friday, April 4, 2008 12:10 PM
76 Troubleshooting Tools
• If the power light is blinking amber, the computer is receiving electrical
power, a device might be malfunctioning or incorrectly installed.
– Remove and then reinstall the memory modules (see "Memory" on
page 107).
– Remove and then reinstall any cards (see "Cards" on page 111).
– Remove and then reinstall the graphics card, if applicable (see "Cards"
on page 111).
• If the power light is steady amber, there may be a power problem or an
internal device malfunction.
– Ensure that all power cables are securely connected to the system
board (see "System Board Components" on page 102).
– Ensure that the main power cable and front panel cable are securely
connected to the system board (see "System Board Components" on
page 102).
Beep Codes
Your computer might emit a series of beeps during start-up if the monitor
cannot display errors or problems. This series of beeps, called a beep code,
identifies a problem. One possible beep code consists of repetitive three short
beeps. This beep code tells you that the computer encountered a possible
motherboard failure.
If your computer beeps during start-up:
1
Write down the beep code.
2
Run the Dell Diagnostics to identify a more serious cause (see "Dell
Diagnostics" on page 80).
book.book Page 76 Friday, April 4, 2008 12:10 PM
Troubleshooting Tools 77
Code
(repetitive
short beeps)
Description Suggested Remedy
3 Possible motherboard
failure.
Contact Dell.
1 BIOS checksum
failure. Possible
motherboard failure.
Contact Dell.
5 Real time clock failure.
Possible battery failure
or motherboard failure.
1
Replace the battery (see "Replacing the
Battery" on page 142).
2
If the problem persists, contact Dell.
4 RAM Read/Write
failure.
1
Ensure that no special memory
module/memory connector placement
requirements exist (see "Memory
Installation Guidelines" on page 108).
2
Verify that the memory modules that
you are installing are compatible with
your computer (see "Memory
Installation Guidelines" on page 108).
3
If the problem persists, contact Dell.
2 No memory modules
are detected.
1
If you have two or more memory
modules installed, remove the modules,
reinstall one module (see "Installing
Memory" on page 109), and then restart
the computer. If the computer starts
normally, reinstall an additional module.
Continue until you have identified a
faulty module or reinstalled all modules
without error.
2
If available, install good memory of the
same type into your computer
(see "Installing Memory" on page 109).
3
If the problem persists, contact Dell.
6 Video BIOS Test
Failure.
Contact Dell.
book.book Page 77 Friday, April 4, 2008 12:10 PM
78 Troubleshooting Tools
System Messages
NOTE: If the message you received is not listed in the table, see the documentation
for either the operating system or the program that was running when the
message appeared.
ALERT! PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT
CHECKPOINT [NNNN]. FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE
THIS CHECKPOINT AND CONTACT DELL TECHNICAL SUPPORT —The computer
failed to complete the boot routine three consecutive times for the same error
(see "Getting Help" on page 183 for assistance).
CMOS CHECKSUM ERROR —Possible motherboard failure or RTC battery low.
Replace battery (see "Replacing the Battery" on page 142 or see "Getting Help" on
page 183 for assistance).
CPU FAN FAILURE —CPU fan failure. Replace CPU fan (see "Removing the
Processor Fan" on page 154).
DISKETTE DRIVE 0 SEEK FAILURE —A cable may be loose, or the computer
configuration information may not match the hardware configuration. Check cable
connections (see "Getting Help" on page 183 for assistance).
DISKETTE READ FAILURE —The floppy disk may be defective or a cable may be
loose. Replace floppy disk/check for loose cable connection.
HARD-DISK DRIVE FAILURE —Possible hard disk drive failure during HDD
POST. check cables /swap hard disks (see "Getting Help" on page 183 for
assistance).
HARD-DISK DRIVE READ FAILURE —Possible HDD failure during HDD boot test
(see "Getting Help" on page 183 for assistance).
KEYBOARD FAILURE —Keyboard failure or keyboard cable loose (see "Keyboard
Problems" on page 58).
book.book Page 78 Friday, April 4, 2008 12:10 PM
Troubleshooting Tools 79
NO BOOT DEVICE AVAILABLE —No bootable partition on HDD or Not a bootable
floppy in floppy driver, or HDD/Floppy cable loose, or No bootable device exists.
• If the floppy drive is your boot device, ensure that a bootable floppy disk is in the
drive.
• If the hard drive is your boot device, ensure that the cables are connected and
that the drive is installed properly and partitioned as a boot device.
• Enter system setup and ensure that the boot sequence information is correct
(see "Entering System Setup" on page 172).
NO TIMER TICK INTERRUPT — A chip on the system board might be
malfunctioning or motherboard failure (see "Getting Help" on page 183 for
assistance).
NON-SYSTEM DISK OR DISK ERROR —Replace the floppy disk with one that
has a bootable operating system or remove the floppy disk from drive A and restart
the computer.
NOT A BOOT DISKETTE —Insert a bootable floppy disk and restart your
computer.
USB OVER CURRENT ERROR —Disconnect the USB device. Use external power
source for the USB device.
NOTICE - HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A
PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. DELL RECOMMENDS
THAT YOU BACK UP YOUR DATA REGULARLY. A PARAMETER OUT OF RANGE MAY
OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM.—S.M.A.R.T
error, possible HDD failure. This feature can be enabled or disabled in BIOS setup.
book.book Page 79 Friday, April 4, 2008 12:10 PM
80 Troubleshooting Tools
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Lockups
and Software Problems (see "Lockups and Software Problems" on page 58) and
run the Dell Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
NOTE: The Drivers and Utilities media is optional and may not ship with your computer.
See "System Setup" on page 172 to review your computer’s configuration
information, and ensure that the device that you want to test displays in the
system setup program and is active.
Start the Dell Diagnostics from your hard drive or from the Drivers and
Utilities media.
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on
your hard drive.
NOTE: If your computer cannot display a screen image, see
"Getting Help
" on
page 183.
1
Ensure that the computer is connected to an electrical outlet that is
known to be working properly.
2
Turn on (or restart) your computer.
3
When the DELL™ logo appears, press <F12> immediately.
Select Utility Partition from the boot menu and press <Enter>.
NOTE: If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft® Windows® desktop; then, shut down your
computer and try again.
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the Drivers and Utilities media.
4
Press any key to start the Dell Diagnostics from the diagnostics utility
partition on your hard drive.
book.book Page 80 Friday, April 4, 2008 12:10 PM
Troubleshooting Tools 81
Starting the Dell Diagnostics From the Drivers and Utilities Media
1
Insert the
Drivers and Utilities
media.
2
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft® Windows® desktop; then, shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the
system setup program.
3
When the boot device list appears, highlight
CD/DVD/CD-RW
and press
<Enter>.
4
Select the
Boot from CD-ROM
option from the menu that appears and
press <Enter>.
5
Ty p e
1
to start the CD menu and press <Enter> to proceed.
6
Select
Run the 32 Bit Dell Diagnostics
from the numbered list. If multiple
versions are listed, select the version appropriate for your computer.
7
When the Dell Diagnostics
Main Menu
appears, select the test you want
to run.
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click
the button for the option you want.
NOTE: It is recommended that you select Test System to run a complete test
on your computer.
Option Function
Test Memory Run the stand-alone memory test
Test System Run System Diagnostics
Exit Exit the Diagnostics
book.book Page 81 Friday, April 4, 2008 12:10 PM
82 Troubleshooting Tools
2
After you have selected the
Test System
option from the main menu, the
following menu appears:
NOTE: It is recommended that you select Extended Test from the menu below
to run a more thorough check of devices in the computer.
3
If a problem is encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and
problem description and see "Getting Help" on page 183.
NOTE: The Service Tag for your computer is located at the top of each test
screen. If you contact Dell, technical support will ask for your Service Tag.
4
If you run a test from the
Custom Test or Symptom Tree
option, click the
applicable tab described in the following table for more information.
Option Function
Express Test Performs a quick test of devices in the system.
This typically can take 10 to 20 minutes.
Extended Test Performs a thorough check of devices in the system.
This typically can take an hour or more.
Custom Test Use to test a specific device or customize the tests to be run.
Symptom Tree This option allows you to select tests based on a symptom
of the problem you are having. This option lists the most
common symptoms.
Tab Function
Results Displays the results of the test and any error conditions
encountered.
Errors Displays error conditions encountered, error codes, and
the problem description.
Help Describes the test and may indicate requirements for
running the test.
book.book Page 82 Friday, April 4, 2008 12:10 PM
Troubleshooting Tools 83
5
When the tests are complete, close the test screen to return to the
Main Menu
screen. To exit the Dell Diagnostics and restart the computer,
close the
Main
Menu
screen.
6
Remove the
Drivers and Utilities
media (if applicable).
Drivers
What is a Driver?
A driver is a program that controls a device such as a printer, mouse, or
keyboard. All devices require a driver program.
A driver acts like a translator between the device and any other programs that
use the device. Each device has its own set of specialized commands that only
its driver recognizes.
Dell ships your computer to you with required drivers already installed—no
further installation or configuration is needed.
NOTICE: The Drivers and Utilities media may contain drivers for operating systems
that are not on your computer. Ensure that you are installing software appropriate
for your operating system.
Many drivers, such as the keyboard driver, come with your Microsoft
Windows operating system. You may need to install drivers if you:
• Upgrade your operating system.
• Reinstall your operating system.
• Connect or install a new device.
Configuration Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information
for all devices from system setup, memory, and various
internal tests, and it displays the information in the device
list in the left pane of the screen. The device list may not
display the names of all the components installed on your
computer or all devices attached to your computer.
Parameters Allows you to customize the test by changing the test settings.
Tab Function
book.book Page 83 Friday, April 4, 2008 12:10 PM
84 Troubleshooting Tools
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the
source of your problem and, if necessary, update the driver.
NOTE: You must be logged in with Administrator privileges to perform this procedure.
Windows® XP:
1
Click
Start
, then click
Control Panel
.
2
Click
System
.
3
In the
System Properties
window, click the
Hardware
tab.
4
Click
Device Manager
.
Windows Vista®:
1
Click
Start
and right-click
Computer
.
2
Click
Properties
Device Manager
.
NOTE: The User Account Control (located to the left under Tasks window)
may appear. If you are an administrator on the computer, click Continue;
otherwise, contact your administrator to continue.
Scroll down the list to see if any device has an exclamation point (a yellow
circle with a [
!]
) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall the
driver or install a new driver (see "Reinstalling Drivers and Utilities
" on page 84
).
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and
Utilities media provide approved drivers for Dell™ computers. If you install drivers
obtained from other sources, your computer might not work correctly.
Using Windows Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use
Windows Device Driver Rollback to replace the driver with the previously
installed version.
NOTE: You must be logged in with Administrator privileges to perform this procedure.
Windows XP:
1
Click
Start
, then click
Control Panel
.
2
Click
System
.
book.book Page 84 Friday, April 4, 2008 12:10 PM
Troubleshooting Tools 85
3
In the
System Properties
window, click the
Hardware
tab.
4
Click
Device Manager
.
5
Right-click the device for which the new driver was installed and click
Properties
.
6
Click the
Drivers
tab
Roll Back Driver
.
Windows Vista:
1
Click
Start
and right-click
Computer
.
2
Click
Properties
Device Manager
.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3
Right-click the device for which the new driver was installed and click
Properties
.
4
Click the
Drivers
tab
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System
Restore ("Restoring Your Operating System" on page 88) to return your
computer to the operating state that existed before you installed the new driver.
Using the Drivers and Utilities media
If using Device Driver Rollback or System Restore ("Restoring Your Operating
System" on page 88) does not resolve the problem, then reinstall the driver
from the Drivers and Utilities media.
1
With the Windows desktop displayed, insert the
Drivers and Utilities media
.
If this is your first time to use the
Drivers and Utilities media
, go to step 2.
If not, go to step 5.
2
When the
Drivers and Utilities media
installation program starts, follow
the prompts on the screen.
3
When the
InstallShield Wizard Complete
window appears, remove the
Drivers and Utilities media
and click
Finish
to restart the computer.
4
When you see the Windows desktop, reinsert the
Drivers and Utilities media
.
book.book Page 85 Friday, April 4, 2008 12:10 PM
86 Troubleshooting Tools
5
At the
Welcome Dell System Owner
screen, click
Next
.
NOTE: The Drivers and Utilities media displays drivers only for hardware that
came installed in your computer. If you installed additional hardware, the drivers
for the new hardware might not be displayed by the Drivers and Utilities media.
If those drivers are not displayed, exit the Drivers and Utilities media program.
For drivers information, see the documentation that came with the device.
A message appears, stating that the
Drivers and Utilities
media is detecting
hardware in your computer.
The drivers that are used by your computer are automatically displayed in
the
My Drivers—The
Drivers and Utilities
media has identified these
components in your system
window.
6
Click the driver that you want to reinstall and follow the instructions on
the screen.
If a particular driver is not listed, that driver is not required by your
operating system.
Manually Reinstalling Drivers
NOTE: You must be logged in with Administrator privileges to perform this procedure.
After extracting the driver files to your hard drive as described in the
previous section:
Windows XP:
1
Click
Start
, and then right-click
My Computer
Properties
.
2
Click the
Hardware
tab, then click
Device Manager
.
3
Double-click the type of device for which you are installing the driver.
4
Double-click the name of the device for which you are installing the driver.
5
Click the
Driver
tab, then click
Update Driver
.
6
Click
Install
from a list or specific location (Advanced)
, then click
Next
.
7
Click
Browse
and browse to the location to which you previously extracted
the driver files.
8
When the name of the appropriate driver appears, click
Next
.
9
Click
Finish
, and then restart your computer.
book.book Page 86 Friday, April 4, 2008 12:10 PM
Troubleshooting Tools 87
Windows Vista:
1
Click
Start
and right-click
Computer
.
2
Click
Properties
Device Manager
.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3
Double-click the type of device for which you are installing the driver
(for example,
Audio
or
Video
).
4
Double-click the name of the device for which you are installing the driver.
5
Click the
Driver
tab
Update Driver
Browse my computer for driver
software
.
6
Click
Browse
and browse to the location to which you previously copied
the driver files.
7
When the name of the appropriate driver appears, click the name of the
driver
OK
Next
.
8
Click
Finish
and restart your computer.
Resolving Software and Hardware
Incompatibilities
If a device is either not detected during the operating system setup or is
detected but incorrectly configured, you can use the Windows Operating
systems Help And Support to assist you in resolving the incompatibility.
Windows® XP:
1
Click
Start
, then click
Help and Support
.
2
Ty p e
hardware troubleshooter
in the
Search
field, then click the
arrow to start the search.
3
Click
Hardware Troubleshooter
in the
Search Results
list.
4
In the
Hardware Troubleshooter
list, click
I need to resolve a hardware
conflict on my computer,
and then click
Next
.
Windows Vista®:
1
Click
Start
and click
Help and Support.
2
Under
Find an answer
, click
Troubleshooting
.
book.book Page 87 Friday, April 4, 2008 12:10 PM
88 Troubleshooting Tools
3
Select the option that best describes the problem and follow the
troubleshooting steps.
NOTE: Windows Vista is a new operating system, so many older devices may
not have drivers or applications for Windows Vista. Check with your hardware
manufacturer for further information on their device.
NOTE: If you do not find the answer in the items categorized in Troubleshooting,
you can get Online Help - type in your question in the Search Help.
Restoring Your Operating System
You can restore your operating system in the following ways:
• System Restore returns your computer to an earlier operating state without
affecting data files. Use System Restore as the first solution for restoring
your operating system and preserving data files.
• Dell PC Restore by Symantec (available in Windows XP) and Dell Factory
Image Restore (available in Windows Vista) restore your hard drive to the
operating state it was in when you purchased the computer. Both permanently
delete all data on the hard drive and remove any programs installed after you
received the computer. Use Dell PC Restore or Dell Factory Image Restore
only if System Restore did not resolve your operating system problem.
•
If you received
an
Operating System
CD with your computer, you can use it
to restore your operating system. Use the CD
only
if System Restore did
not resolve your operating system problem.
Using Microsoft Windows System Restore
The Windows operating systems provide a System Restore option which
allows you to return your computer to an earlier operating state (without
affecting data files) if changes to the hardware, software, or other system
settings have left the computer in an undesirable operating state. Any
changes that System Restore makes to your computer are completely
reversible. See the Windows Help and Support Center for information on
using System Restore. To access the Windows Help and Support Center, see
"Windows Help and Support Center" on page 14.
NOTICE: Make regular backups of your data files. System Restore does not
monitor your data files or recover them.
NOTE: The procedures in this document were written for the Windows default view,
so they may not apply if you set your Dell™ computer to the Windows Classic view.
book.book Page 88 Friday, April 4, 2008 12:10 PM
Troubleshooting Tools 89
Creating a Restore Point
NOTICE: Make regular backups of your data files. System Restore does not
monitor your data files or recover them.
NOTE: You must be logged in with Administrator privileges to perform this procedure.
Windows XP:
1
Click
Start
All Programs
Accessories
System Tools
System Restore
.
2
Click
Create a restore point
.
3
Click
Next
and follow the remaining on-screen prompts.
Windows Vista:
1
Click
Start
and click
Control Panel
.
2
Click
System and Maintenance
and click
System
.
3
In the Tasks list, click
System Protection
.
4
Click
Create
.
5
Follow the instructions on the screen. Windows Vista will automatically
set restore points at important events - driver and application installs.
You can also manually create a restore point from the Windows Vista Back
Up and Restore Center. There are two ways to get to the Windows Vista
Backup and Restore Center:
1
Click
Show all 14 items
below the
Connect to the Internet
icon in the
Welcome Center
. Click
Back Up and Restore Center
icon.
2
Click
Start
All Programs
Maintenanc
e
Back Up and Restore
Center
.
In the Back Up and Restore Center, under the tasks, click create a restore
point or change settings.
For more information, use Help and Support and search for restore.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback
(see "Using Windows Device Driver Rollback" on page 84) to resolve the
problem. If that is unsuccessful, then use System Restore.
book.book Page 89 Friday, April 4, 2008 12:10 PM
90 Troubleshooting Tools
NOTICE: Before you restore the computer to an earlier operating state, save and
close any open files and exit any open programs. Do not alter, open, or delete any
files or programs until the system restoration is complete.
NOTE: You must be logged in with Administrator privileges to perform this
procedure.
Windows XP:
1
Click
Start
, point to
All Programs
Accessories
System Tools
, and then
click
System Restore
.
2
Ensure that
Restore my computer to an earlier time
is selected, then click
Next
.
3
Click a calendar date to which you want to restore your computer.
The
Select a Restore Point
screen provides a calendar that allows you to
see and select restore points. All calendar dates with available restore
points appear in boldface type.
4
Select a restore point, then click
Next
.
If a calendar date has only one restore point, that restore point is
automatically selected. If two or more restore points are available, click the
restore point that you prefer.
5
Click
Next
.
The
Restoration Complete
screen appears after System Restore finishes
collecting data, then the computer restarts.
6
After the computer restarts, click
OK
.
Windows Vista:
1
Click
Start
, point to
All Programs
Maintenance
and then click
Back
Up and Restore Center
.
2
In the Tasks list, click
Repair Windows using System Restore.
You will see
a UAC dialog box asking for permission to run the application — click
Continue
.
3
Follow the prompts on the screen to complete the restore. After System
Restore finishes collecting data, the computer restarts.
4
After the computer restarts, click
OK
.
To change the restore point, you can either repeat the steps using a different
restore point, or you can undo the restoration.
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Troubleshooting Tools 91
Using Dell PC Restore and Dell Factory Image Restore
NOTICE: Using Dell PC Restore or Dell Factory Image Restore permanently deletes
all data on the hard drive and removes any programs or drivers installed after you
received your computer. If possible, back up the data before using these options.
Use PC Restore or Dell Factory Image Restore only if System Restore did not resolve
your operating system problem.
NOTE: Dell PC Restore by Symantec and Dell Factory Image Restore may not be
available in certain countries or on certain computers.
Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows
Vista) only as the last method to restore your operating system. These options
restore your hard drive to the operating state it was in when you purchased
the computer. Any programs or files added since you received your
computer—including data files—are permanently deleted from the hard
drive. Data files include documents, spreadsheets, e-mail messages, digital
photos, music files, and so on. If possible, back up all data before using
PC Restore and Dell Factory Image Restore.
Windows XP: Dell PC Restore
1
Turn on the computer.
During the boot process, a blue bar with
www.dell.com
appears at the top
of the screen.
2
Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish
starting, and then restart the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the
following step.
3
On the next screen that appears, click
Restore
.
4
On the next screen, click
Confirm
.
The restore process takes approximately 6–10 minutes to complete.
5
When prompted, click
Finish
to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the
computer completely reboot.
book.book Page 91 Friday, April 4, 2008 12:10 PM
92 Troubleshooting Tools
6
When prompted, click
Yes
.
The computer restarts. Because the computer is restored to its original
operating state, the screens that appear, such as the End User License
Agreement, are the same ones that appeared the first time the computer
was turned on.
7
Click
Next
.
The
System Restore
screen appears and the computer restarts.
8
After the computer restarts, click
OK
.
Windows Vista: Dell Factory Image Restore
1
Turn on the computer. When the Dell logo appears, press <F8> several
times to access the Vista Advanced Boot Options Window.
2
Select
Repair Your Computer
.
The
System Recovery Options
window appears.
3
Select a keyboard layout and click
Next
.
4
To access the recovery options, log on as a local user. To access the command
prompt, type
administrator
in the User name field, then click
OK
.
5
Click
Dell Factory Image Restore
.
NOTE: Depending upon your configuration, you may need to select Dell
Factory Tools, then Dell Factory Image Restore.
The Dell Factory Image Restore welcome screen appears.
6
Click Next.
The Confirm Data Deletion screen appears.
NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.
7
Click the checkbox to confirm that you want to continue reformatting the
hard drive and restoring the system software to the factory condition, then
click
Next
.
The restore process begins and may take five or more minutes to complete.
A message appears when the operating system and factory-installed
applications have been restored to factory condition.
8
Click
Finish
to reboot the system.
book.book Page 92 Friday, April 4, 2008 12:10 PM
Troubleshooting Tools 93
Removing Dell PC Restore
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the
PC Restore utility from your computer. After you have removed Dell PC Restore, you
will not be able to use it to restore your computer’s operating system.
Dell PC Restore enables you to restore your hard drive to the operating state it
was in when you purchased your computer. It is recommended that you do
not remove PC Restore from your computer, even to gain additional hard-drive
space. If you remove PC Restore from the hard drive, you cannot ever recall it,
and you will never be able to use PC Restore to return your computer’s
operating system to its original state.
To remove PC Restore:
1
Log on to the computer as a local administrator.
2
In Windows Explorer, go to
c:\dell\utilities\DSR
.
3
Double-click the filename
DSRIRRemv2.exe
.
NOTE: If you do not log on as a local administrator, a message appears
stating that you must log on as administrator. Click Quit, and then log on as a
local administrator.
NOTE: If the partition for PC Restore does not exist on your computer’s hard
drive, a message appears stating that the partition was not found. Click Quit;
there is no partition to delete.
4
Click
OK
to remove the PC Restore partition on the hard drive.
5
Click
Yes
when a confirmation message appears.
The PC Restore partition is deleted and the newly available disk space is
added to the free space allocation on the hard drive.
6
Right-click
Local Disk (C)
in Windows Explorer, click
Properties
, and
verify that the additional disk space is available as indicated by the
increased value for
Free Space
.
7
Click
Finish
to close the
PC Restore Removal
window.
8
Restart the computer.
book.book Page 93 Friday, April 4, 2008 12:10 PM
94 Troubleshooting Tools
Using the Operating System CD
Before You Begin
If you are considering reinstalling the Windows operating system to correct a
problem with a newly installed driver, first try using Windows Device Driver
Rollback. (see "Using Windows Device Driver Rollback" on page 84). If
Device Driver Rollback does not resolve the problem, then use System
Restore to return your operating system to the operating state it was in before
you installed the new device driver (see "Using Microsoft Windows System
Restore" on page 88).
NOTICE: Before performing the installation, back up all data files on your primary
hard drive. For conventional hard drive configurations, the primary hard drive is the
first drive detected by the computer.
To reinstall Windows, you need the following items:
•Dell™
Operating System
CD
•
Drivers and Utilities
media
NOTE: The Drivers and Utilities media contains drivers that were installed during
assembly of the computer. Use the Drivers and Utilities media to load any required
drivers. Depending on the region from where you ordered your computer, or
whether you requested the CDs or DVDs, the Drivers and Utilities media and
Operating System CD may not ship with your system.
Reinstalling Windows XP or Windows Vista
The reinstallation process can take 1 to 2 hours to complete. After you reinstall
the operating system, you must also reinstall the device drivers, virus
protection program, and other software.
NOTICE: The Operating System CD provides options for reinstalling Windows
Vista. The options will overwrite files and possibly affect programs installed on your
hard drive. Therefore, do not reinstall Windows Vista unless a Dell technical
support representative instructs you to do so.
NOTE: It is highly recommended that you attempt to perform a Windows system
restore first and then, if necessary, a Dell operating system restore (to take it back
to as-shipped condition), before attempting a complete operating system
reinstallation. Complete reinstallation of the operating system is a complex task.
book.book Page 94 Friday, April 4, 2008 12:10 PM
Troubleshooting Tools 95
1
Save and close any open files and exit any open programs.
2
Insert the
Operating System
CD. Click
Exit
if the
Install Windows
Vista
message appears.
3
Restart the computer. Press <F12> immediately after the DELL™ logo
appears.
If the operating system logo appears, wait until you see the Windows
desktop, and then shut down the computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the system
setup program.
4
When the boot device list appears, highlight CD/DVD/CD-RW Drive and
press <Enter>.
5
Press any key to Boot from CD-ROM.
6
Follow the instructions on the screen to complete the installation.
book.book Page 95 Friday, April 4, 2008 12:10 PM
96 Troubleshooting Tools
book.book Page 96 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 97
Removing and Installing Parts
CAUTION: To guard against electrical shock, laceration by moving fan blades, or
other unexpected injuries, always unplug your computer from the electrical outlet
before opening the cover.
CAUTION: Do not operate your computer with any cover(s) (including computer
covers, bezels, filler brackets, front-panel inserts, and so on.) removed.
CAUTION: Some of the parts described in this chapter may be replaceable by a
certified service technician only and are not custom replaceable.
Before You Begin
This chapter provides procedures for removing and installing the components
in your computer. Unless otherwise noted, each procedure assumes that the
following conditions exist:
• You have performed the steps in "Turning Off Your Computer" on page 98
and "Before Working Inside Your Computer" on page 98.
• You have read the safety information in the Dell™
Product Information Guide.
• A component can be replaced or—if purchased separately—installed by
performing the removal procedure in reverse order.
Recommended Tools
The procedures in this document may require the following tools:
• Small flat-blade screwdriver
• Small Phillips screwdriver
• Small plastic scribe
• Flash BIOS executable update program on the Dell Support website at
support.dell.com
book.book Page 97 Friday, April 4, 2008 12:10 PM
98 Removing and Installing Parts
Turning Off Your Computer
NOTICE: To avoid losing data, save and close any open files and exit any open
programs before you turn off your computer.
Windows® XP:
1
Save and close any open files and exit any open programs.
2
Click
Start
Turn Off Computer
Tur n o ff
.
3
Ensure that the computer and any attached devices are turned off. If your
computer and attached devices did not automatically turn off when you
shut down your operating system, press and hold the power button for at
least 8 to 10 seconds until the computer turns off.
Windows Vista®:
1
Save and close any open files and exit any open programs.
2
Click
Start
, click the arrow
,
and then click
Shut Down
.
The computer turns off after the operating system shutdown process finishes.
3
Ensure that the computer and any attached devices are turned off. If your
computer and attached devices did not automatically turn off when you
shut down your operating system, press and hold the power button for at
least 8 to 10 seconds until the computer turns off.
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from
potential damage and to help to ensure your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTICE: Handle components and cards with care. Do not touch the components
or contacts on a card. Hold a card by its edges or by its metal mounting bracket.
Hold a component such as a processor by its edges, not by its pins.
NOTICE: Only a certified service technician should perform repairs on your
computer. Damage due to servicing that is not authorized by Dell is not covered by
your warranty.
book.book Page 98 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 99
NOTICE: When you disconnect a cable, pull on its connector or on its pull-tab, not
on the cable itself. Some cables have connectors with locking tabs; if you are
disconnecting this type of cable, press in on the locking tabs before you disconnect
the cable. As you pull connectors apart, keep them evenly aligned to avoid bending
any connector pins. Also, before you connect a cable, ensure that both connectors
are correctly oriented and aligned.
NOTICE: To disconnect a network cable, first unplug the cable from your computer
and then unplug the cable from the network device.
1
Disconnect all telephone or network cables from the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery
before you service the computer.
2
Disconnect your computer and all attached devices from their electrical
outlets.
3
Press the power button to ground the system board.
CAUTION: To guard against electrical shock, laceration by moving fan blades, or
other unexpected injuries, always unplug your computer from the electrical outlet
before opening the cover.
4
Open the computer cover.
NOTICE: Before touching anything inside your computer, ground yourself by
touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to
dissipate static electricity, which could harm internal components.
Removing the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CAUTION: To guard against electrical shock, laceration by moving fan blades, or
other unexpected injuries, always unplug your computer from the electrical outlet
before opening the cover.
1
Follow the procedures in "Before You Begin" on page 97.
NOTICE: Ensure that sufficient space exists to support the removed cover.
NOTICE: Ensure that you are working on a level, protected surface to avoid
scratching either the computer or the surface on which it is resting.
2
Lay your computer on its side with the computer cover facing up.
book.book Page 99 Friday, April 4, 2008 12:10 PM
100 Removing and Installing Parts
3
Remove the two thumbscrews securing the cover, using a flat-blade
screwdriver.
4
Release the computer cover by pulling it away from the front of the
computer and lifting it up.
5
Set the cover aside in a secure location.
1computer cover 2front of computer
3thumbscrew (2)
1
2
3
book.book Page 100 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 101
Inside View of Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
1CD or DVD drive 2power supply 3optional CD or DVD drive
4floppy drive or Media
Reader (optional)
5hard drive 6optional hard drive
1
2
36
5
4
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102 Removing and Installing Parts
System Board Components
1
3
19
12
18
20
9
11
2
14
21 17 15
23
25
29
4
7
8
10
16
24
26
27
28
5
6
13
22
30
31
book.book Page 102 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 103
1processor socket
(CPU)
2processor fan
connector
(CPU_FAN)
3memory module
connectors
(DIMM_2)
4memory module
connectors
(DIMM_1)
5memory module
connectors
(DIMM_4)
6memory module
connectors
(DIMM_3)
7main power connector
(ATX_POWER)
8floppy drive connector
(FLOPPY)
9serial ATA drive
connectors (SATA3)
10 serial ATA drive
connectors (SATA2)
11 password jumper
(CLEAR_PW)
12 CMOS jumper
(CLEAR CMOS)
13 front panel connector
(F_PANEL)
14 serial ATA drive
connectors (SATA1)
15 serial ATA drive
connectors (SATA0)
16 front USB connector
(F_USB3)
17 front USB connector
(F_USB2)
18 FlexBay connector
(F_USB1)
19 PCI connector (PCI3) 20 PCI connector (PCI2) 21 IEEE connector
22 front audio
(F_AUDIO)
23 battery socket 24 PCI Express x1
connector (PCIE_X1)
25 PCI Express x16
connector
(PCIE_x16)
26 audio connectors 27 2 USB and 1 LAN
connector
28 2 USB connectors 29 chassis fan connector
(CHASSIS_FAN)
30 video connector
(VGA)
31 power for cpu
(ATX_CPU)
book.book Page 103 Friday, April 4, 2008 12:10 PM
104 Removing and Installing Parts
Power Supply DC Connector Pin Assignments
DC Power Connector P1
13 14 15 16 17 18 19 20 21 22 23 24
1 2 3 4 567 89101112
book.book Page 104 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 105
Pin Number Signal name Wire Color Wire Size
1 3.3 V Orange 20 AWG
2 3.3 V Orange 20 AWG
3 RTN Black 20 AWG
4 5 V Red 20 AWG
5 RTN Black 20 AWG
6 5 V Red 20 AWG
7 RTN Black 20 AWG
8 POK Gray 22 AWG
9 5 V AUX Purple 20 AWG
10 +12 V Yellow 20 AWG
11 +12 V Yellow 20 AWG
12 3.3 V Orange 20 AWG
13 3.3 V Orange 20 AWG
14 -12 V Blue 22 AWG
15 RTN Black 20 AWG
16 PS_ON Green 22 AWG
17 RTN Black 20 AWG
18 RTN Black 20 AWG
19 RTN Black 20 AWG
20 OPEN
21 5 V Red 20 AWG
22 5 V Red 20 AWG
23 5 V Red 20 AWG
24 RTN Black 20 AWG
book.book Page 105 Friday, April 4, 2008 12:10 PM
106 Removing and Installing Parts
DC Power Connector P2
DC Power Connectors P3, P5, P8, and P9
Pin Number Signal Name 18-AWG Wire
1GNDBlack
2GNDBlack
3 +12 VADC Yellow
4 +12 VADC Yellow
Pin Number Signal name 18-AWG Wire
1 +3.3 VDC Orange
2GNDBlack
3+5 VDCRed
4GNDBlack
5 +12 VBDC White
3
1
4
2
book.book Page 106 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 107
DC Power Connector P7
Memory
You can increase your computer memory by installing memory modules on
the system board. Your computer supports DDR2 memory. For additional
information on the type of memory supported by your computer,
see "Memory" on page 167.
NOTICE: Do not install ECC or buffered memory modules. Only unbuffered, non-ECC
memory is supported.
Pin Number Signal Name 22-AWG Wire
1+5 VDCRed
2 GND Black
3 GND Black
4 +12 VADC Yellow
book.book Page 107 Friday, April 4, 2008 12:10 PM
108 Removing and Installing Parts
Memory Installation Guidelines
• DIMM connectors must be populated in a numerical order, beginning with
connectors DIMM_1 and DIMM_2, then connectors DIMM_3 and DIMM_4.
If a single DIMM is installed, you must install it in connector DIMM_1.
• For best performance, memory modules should be installed in
pairs of matched
memory size, speed, and technology
. If the memory modules are not installed in
matched pairs, the computer will operate, but with a slight reduction in
performance. (See the label on the module to determine the module’s
capacity.) For example, if you install a mixed pair of DDR2 667-MHz and
DDR2 800-MHz memory, the modules function at the slowest speed installed.
NOTICE: If you remove your original memory modules from the computer during a
memory upgrade, keep them separate from any new modules that you may have,
even if you purchased the new modules from Dell. If possible, do not pair an original
memory module with a new memory module. Otherwise, your computer may not
start properly. You should install your original memory modules in pairs either in
DIMM connectors 1 and 2 or DIMM connectors 3 and 4.
NOTE: Memory purchased from Dell is covered under your computer warranty.
1Pair A: matched pair of memory
modules in connectors DIMM_1
and DIMM_2
2Pair B: matched pair of memory
modules in connectors DIMM_3
and DIMM_4
2
1
book.book Page 108 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 109
Installing Memory
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CAUTION: Before installing memory, you must remove the PCI Express x16 card.
See "Cards" on page 111.
NOTICE: To prevent static damage to components inside your computer, discharge
static electricity from your body before you touch any of your computer’s electronic
components. You can do so by touching an unpainted metal surface on the
computer chassis.
1
Follow the procedures in "Before You Begin" on page 97.
2
Press the securing clip at each end of the memory module connector.
1memory connector farthest
from processor (DIMM_2)
2securing clips (2) 3connector
2
3
1
book.book Page 109 Friday, April 4, 2008 12:10 PM
110 Removing and Installing Parts
3
Align the notch on the bottom of the module with the crossbar in the
connector.
NOTICE: To avoid damage to the memory module, press the module straight down
into the connector while you apply equal force to each end of the module.
4
Insert the module into the connector until the module snaps into position.
If you insert the module correctly, the securing clips snap into the cutouts
at each end of the module.
5
Replace the PCI Express x16 card (see "Cards" on page 111).
6
Replace the computer cover.
NOTICE: To connect a network cable, first plug the cable into the network device
and then plug it into the computer.
7
Connect your computer and devices to electrical outlets, and turn them on.
1cutouts (2) 2memory module
3notch 4crossbar
3
2
1
4
book.book Page 110 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 111
8
Right-click the
My Computer
icon and click
Properties
.
9
Click the
General
tab.
10
To verify that the memory is installed correctly, check the amount of
memory (RAM) listed.
Removing Memory
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CAUTION: Before removing memory, you must remove the PCI Express x16 card.
See "Cards" on page 111.
NOTICE: To prevent static damage to components inside your computer,
discharge static electricity from your body before you touch any of your computer’s
electronic components. You can do so by touching an unpainted metal surface on
the computer chassis.
1
Follow the procedures in "Before You Begin" on page 97.
2
Press out the securing clip at each end of the memory module connector.
3
Grasp the module at the end of the board and lift up.
4
Replace the PCI Express x16 card (see "Cards" on page 111).
Cards
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTICE: To prevent static damage to components inside your computer,
discharge static electricity from your body before you touch any of your computer’s
electronic components. You can do so by touching an unpainted metal surface on
the computer chassis.Your Dell™ computer provides the following slots for PCI and
PCI Express cards:
• One PCI Express x16 card slot (SLOT1)
• One PCI Express x1 card slot (SLOT2)
• Two PCI card slots (SLOT3, SLOT4)
See "System Board Components" on page 102 for card slot location.
book.book Page 111 Friday, April 4, 2008 12:10 PM
112 Removing and Installing Parts
PCI and PCI Express Cards
Your computer supports two PCI cards, one PCI Express x16 card and one
PCI Express x1 card.
• If you are installing or replacing a card, follow the procedures in the next
section.
• If you are removing but not replacing a card, see "Removing a PCI/PCI
Express Card" on page 116.
• If you are replacing a card, remove the current driver for the card from the
operating system.
Installing a PCI/PCI Express Card
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on page 99).
1card retention bracket
1
book.book Page 112 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 113
3
Remove the screw holding the card retention bracket.
4
Lift the card retention bracket and set it aside in a secure location.
5
If you are installing a new card, remove the filler bracket to create a
card-slot opening.
6
If you are replacing a card that is already installed in the computer, remove
the card.
If necessary, disconnect any cables connected to the card.
• For PCI card, grasp the card by its top corners, and ease it out of its
connector.
• For PCI Express card, pull the securing tab, grasp the card by its top
corners, and then ease it out of its connector.
NOTE: The position of the card shown in the illustration is indicative and may
vary from the original.
7
Prepare the card for installation.
See the documentation that came with the card for information on
configuring the card, making internal connections, or otherwise
customizing it for your computer.
CAUTION: Some network adapters automatically start the computer when they
are connected to a network. To guard against electrical shock, laceration by
moving fan blades, or other unexpected injuries, always unplug your computer
from the electrical outlet before installing any cards.
8
Place the card in the connector and press down firmly. Ensure that the card
is fully seated in the slot.
book.book Page 113 Friday, April 4, 2008 12:10 PM
114 Removing and Installing Parts
9
If you are installing the PCI Express card into the x16 card connector,
position the card so the securing slot is aligned with the securing tab.
10
Place the card in the connector and press down firmly. Ensure that the card
is fully seated in the slot.
1alignment bar 2fully-seated card 3not fully seated card
4alignment guide 5bracket within slot 6bracket caught outside of slot
1PCI Express x16 card 2PCI Express x16 card slot 3securing tab
4PCI Express x1 card slot 5PCI Express x1 card 6securing slot
2
3
6
5
4
1
1
3
4
2
5
6
book.book Page 114 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 115
11
Replace the card retention bracket ensuring that:
• The guide clamp is aligned with the guide notch.
• The tops of all cards and filler brackets are flush with the alignment bar.
• The notch in the top of the card or filler bracket fits around the
alignment guide.
12
Fix the card retention bracket by replacing and tightening the screw.
1alignment guide 2filler bracket 3alignment bar
4card retention bracket 5guide clamp (2) 6guide notch (2)
1
2
34
5
6
book.book Page 115 Friday, April 4, 2008 12:10 PM
116 Removing and Installing Parts
13
Connect any cables that should be attached to the card.
See the documentation for the card for information about the card’s cable
connections.
NOTICE: Do not route card cables over or behind the cards. Cables routed over the
cards can prevent the computer cover from closing properly or cause damage to
the equipment.
NOTICE: To connect a network cable, first plug the cable into the network device
and then plug it into the computer.
14
Replace the computer cover, reconnect the computer and devices to
electrical outlets, and then turn them on.
15
If you installed a sound card:
a
Enter system setup (see "System Setup" on page 172), go to
Onboard
Devices
and select
Integrated
Audio
, and then change the setting to
Off
.
b
Connect external audio devices to the sound card’s connectors.
Do not connect external audio devices to the microphone,
speaker/headphone, or line-in connectors on the back panel (see "Back
Panel Connectors" on page 18).
16
If you installed an add-in network adapter and want to disable the
integrated network adapter:
a
Enter system setup (see "System Setup" on page 172), go to
Onboard
Devices
and select
Integrated NIC,
and then change the setting to
Off
.
b
Connect the network cable to the add-in network adapter’s connectors.
Do not connect the network cable to the integrated connector on the
back panel (see "Back Panel Connectors" on page 18).
17
Install any drivers required for the card as described in the card
documentation.
Removing a PCI/PCI Express Card
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Remove the screw holding the card retention bracket.
4
Lift the card retention bracket and set it aside in a secure location.
book.book Page 116 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 117
5
If you are replacing a card that is already installed in the computer, remove
the card.
If necessary, disconnect any cables connected to the card.
• For PCI card, grasp the card by its top corners, and ease it out of its
connector.
• For PCI Express card, pull the securing tab, grasp the card by its top
corners, and then ease it out of its connector.
6
If you are removing the card permanently, install a filler bracket in the
empty card-slot opening.
NOTE: Installing filler brackets over empty card-slot openings is necessary to
maintain FCC certification of the computer. The brackets also keep dust and
dirt out of your computer.
7
Replace the card retention bracket, ensuring that:
• The guide clamp is aligned with the guide notch.
• The tops of all cards and filler brackets are flush with the alignment bar.
• The notch in the top of the card or filler bracket fits around the
alignment guide.
8
Fix the card retention bracket by replacing and tightening the screw.
NOTICE: To connect a network cable, first plug the cable into the network device
and then plug it into the computer.
9
Replace the computer cover, reconnect the computer and devices to
electrical outlets, and then turn them on.
10
Remove the card’s driver from the operating system.
11
If you removed a sound card:
a
Enter system setup (see "System Setup" on page 172), go to
Onboard
Devices
and select
Integrated Audio
, and then change the setting to
On
.
b
Connect external audio devices to the audio connectors on the back
panel of the computer (see "Back Panel Connectors" on page 18).
12
If you removed an add-in network connector:
a
Enter system setup (see "System Setup" on page 172), go to
Onboard
Devices
and select
Integrated NIC
, and then change the setting to
On
.
b
Connect the network cable to the integrated connector on the back
panel of the computer (see "Back Panel Connectors" on page 18).
book.book Page 117 Friday, April 4, 2008 12:10 PM
118 Removing and Installing Parts
Bezel
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CAUTION: To guard against electrical shock, laceration by moving fan blades, or
other unexpected injuries, always unplug your computer from the electrical outlet
before opening the cover.
Removing the Bezel
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
1bezel grip (3) 2bezel 3bezel clamp (3)
4bezel clamp slot (3) 5back of computer
3
2
14
5
book.book Page 118 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 119
3
Grasp and lift the bezel grips one at a time to release it from the front panel.
4
Rotate and pull the bezel away from the front of the computer to release
bezel clamps from bezel clamp slot.
5
Set aside the bezel in a secure location.
Replacing the Bezel
1
Align and insert the bezel clamps in the bezel clamp slots.
2
Rotate the bezel toward the computer until it snaps into place on the
front panel.
1bezel grip (3) 2bezel 3bezel clamp (3)
4bezel clamp slot (3) 5back side of computer
3
2
1
4
5
book.book Page 119 Friday, April 4, 2008 12:10 PM
120 Removing and Installing Parts
Drives
Your computer supports a combination of these devices:
• Up to two serial ATA hard drives
• One optional floppy drive or an optional Media Card Reader
• Up to two CD or DVD drives
1CD or DVD drive 2optional CD or DVD
drive
3floppy drive or Media
Card Reader
4optional hard drive 5hard drive
1
2
3
5
4
book.book Page 120 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 121
Recommended Drive Cable Connections
• Connect serial ATA hard drives to connectors labeled "SATA0" or
"SATA1" on the system board.
• Connect serial ATA CD or DVD drives to connectors labeled "SATA2" or
"SATA3" on the system board.
Connecting Drive Cables
When you install a drive, you connect two cables—a DC power cable and a
data cable—to the back of the drive.
Drive Interface Connectors
The drive cable connectors are keyed for correct insertion. Properly align the
cable connector key on the cable and the drive before connecting.
1power cable 2power input connector
1interface cable 2interface connector
1
2
Power Connector
Serial ATA Connector
1
2
book.book Page 121 Friday, April 4, 2008 12:10 PM
122 Removing and Installing Parts
Connecting and Disconnecting Drive Cables
When connecting and disconnecting a serial ATA data cable, disconnect the
cable using the pull-tab.
The serial ATA interface connectors are keyed for correct insertion; that is, a
notch or a missing pin on one connector matches a tab or a filled-in hole on
the other connector.
Hard Drives
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CAUTION: To guard against electrical shock, laceration by moving fan blades, or
other unexpected injuries, always unplug your computer from the electrical outlet
before opening the cover.
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set
the drive on a surface, such as a foam pad, that will sufficiently cushion it.
NOTICE: If you are replacing a hard drive that contains data you want to keep,
back up your files before you begin this procedure.
Check the documentation for the drive to verify that it is configured for your
computer.
Removing a Hard Drive
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Disconnect the power and data cables from the drive.
4
Disconnect the data cable from the system board.
book.book Page 122 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 123
5
Remove the four screws securing the hard drive.
6
Slide the drive out away from the front of the computer.
7
If removing this drive changes the drive configuration, then be sure to
reflect these changes in system setup. When you restart your computer,
enter system setup (see "System Setup" on page 172), then go to the
"Drives" section of the system setup and under
Drive 0 through 3
, set the
Drive to the correct configuration.
8
Replace the computer cover (see "Replacing the Computer Cover" on
page 164).
9
Connect computer and other devices to an electrical outlet.
1hard drive 2power cable 3serial ATA data cable
4system board connector 5screws (4)
2
4
3
1
5
book.book Page 123 Friday, April 4, 2008 12:10 PM
124 Removing and Installing Parts
Installing a Hard Drive
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Check the documentation for the drive to verify that it is configured for
your computer.
4
Slide the hard drive into the hard drive bay.
5
Align the slots in the hard drive with the guides in the hard drive bay.
6
Replace and tighten the four screws to secure the hard drive.
7
Connect the power and data cables to the drive.
1hard drive 2power cable 3serial ATA data cable
4system board connector 5screws (4)
2
4
3
1
5
book.book Page 124 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 125
8
Connect the data cable to the system board.
9
Check all cables to be certain that they are properly connected and firmly
seated.
10
Replace the computer cover (see "Replacing the Computer Cover" on
page 164).
NOTICE: To connect a network cable, first plug the cable into the network port or
device and then plug it into the computer.
11
Connect your computer and devices to electrical outlets, and then turn
them on.
12
See the documentation that came with the drive for instructions on
installing any software required for drive operation.
13
Check the system setup for drive configuration changes (see "Entering
System Setup" on page 172).
Installing a Second Hard Drive
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CAUTION: To guard against electrical shock, laceration by moving fan blades, or
other unexpected injuries, always unplug your computer from the electrical outlet
before opening the cover.
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set
the drive on a surface, such as a foam pad, that will sufficiently cushion it.
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Check the documentation for the drive to verify that it is configured for
your computer.
4
Slide the second hard drive into the second hard drive bay.
5
Align the slots in the second hard drive with the guides in the second hard
drive bay.
book.book Page 125 Friday, April 4, 2008 12:10 PM
126 Removing and Installing Parts
6
Replace and tighten the four screws to secure the hard drive.
7
Connect the power and data cables to the drive.
8
Connect the data cable to the system board.
9
Check all cables to be certain that they are properly connected and firmly
seated.
10
Replace the computer cover (see "Replacing the Computer Cover" on
page 164).
NOTICE: To connect a network cable, first plug the cable into the network port or
device and then plug it into the computer.
1second hard drive (optional) 2serial ATA data cable 3power cable
4system board connector 5screws (4)
2
4
3
1
5
book.book Page 126 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 127
11
Connect your computer and devices to electrical outlets, and then turn
them on.
12
See the documentation that came with the drive for instructions on
installing any software required for drive operation.
13
Check the system setup for drive configuration changes (see "Entering
System Setup" on page 172).
Floppy Drive
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CAUTION: To guard against electrical shock, laceration by moving fan blades, or
other unexpected injuries, always unplug your computer from the electrical outlet
before opening the cover.
NOTE: If you are adding a floppy drive, see "Installing a Floppy Drive" on page 129.
Removing a Floppy Drive
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Remove the bezel (see "Removing the Bezel" on page 118).
book.book Page 127 Friday, April 4, 2008 12:10 PM
128 Removing and Installing Parts
4
Disconnect the power and data cables from the back of the floppy drive.
NOTE: If you have installed a PCI Express x16 card, this card may cover the
floppy-drive connectors. Remove this card before disconnecting the floppy-
drive cables
(see
"Removing a PCI/PCI Express Card
" on page 116
).
5
Disconnect the data cable from the system board.
6
Remove the two screws securing the floppy drive.
7
Slide the floppy drive out through the front of the computer.
1floppy drive 2data cable 3power cable
4system board connector 5screws (2)
*Not present on all computers.
2
4
3
*1
5
book.book Page 128 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 129
8
If you are not replacing the drive, reinstall the drive panel insert
(see "Media Card Reader" on page 133).
9
Replace the bezel (see "Replacing the Bezel" on page 119).
10
Replace the computer cover (see "Replacing the Computer Cover" on
page 164).
11
Connect your computer and devices to electrical outlets, and then turn
them on.
12
Check the system setup for the appropriate diskette Drive Option changes
(see "Entering System Setup" on page 172).
Installing a Floppy Drive
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Remove the bezel (see "Removing the Bezel" on page 118).
4
If you are installing a new floppy drive rather than replacing a drive,
remove the break-away metal plate from the FlexBay (see "Removing the
FlexBay Break-Away Metal Plate" on page 131).
5
Gently slide the floppy drive into place in the FlexBay slot.
6
Align the screw slots in the floppy drive with the screw slots in the
FlexBay slot.
7
Tighten the two screws to secure the floppy drive.
8
Attach the power and data cables to the floppy drive.
9
Connect the other end of the data cable to the connector labeled
"FLOPPY" on the system board (see "System Board Components" on
page 102) and route the cable through the clip on the shroud.
book.book Page 129 Friday, April 4, 2008 12:10 PM
130 Removing and Installing Parts
10
Check all cable connections, and fold cables out of the way to avoid
blocking airflow between the fan and cooling vents.
11
Replace the bezel (see "Replacing the Bezel" on page 119).
12
Replace the computer cover (see "Replacing the Computer Cover" on
page 164).
NOTICE: To connect a network cable, first plug the cable into the network device
and then plug it into the computer.
1floppy drive 2data cable 3power cable
4system board connector 5screws (2) 6screw slots (2)
2
4
3
1
5
6
book.book Page 130 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 131
13
Connect your computer and devices to their electrical outlets, and turn
them on.
See the documentation that came with the drive for instructions on
installing any software required for drive operation.
14
Enter system setup (see "System Setup" on page 172) and select the
appropriate
Diskette Drive
option.
15
Verify that your computer works correctly by running the Dell Diagnostics
(see "Dell Diagnostics" on page 80).
Removing the FlexBay Break-Away Metal Plate
Align the tip of a Phillips screwdriver with the slot on the break-away metal
plate and rotate the screwdriver outwards to break and remove the metal plate.
book.book Page 131 Friday, April 4, 2008 12:10 PM
132 Removing and Installing Parts
Replacing the Drive Panel Insert
1
Align the drive panel insert along the edges of the empty slot for the
floppy drive.
2
Push the panel insert. Drive panel insert is locked in place.
NOTE: To comply with FCC regulations, it is recommended that you replace the
drive panel insert whenever the floppy drive is removed from the computer.
Removing the Drive Panel Insert
Release the drive panel insert by pushing it out of the chassis. Drive panel
insert is released.
1drive panel insert (optional) 2back of the computer
2
1
book.book Page 132 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 133
Media Card Reader
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CAUTION: To guard against electrical shock, laceration by moving fan blades, or
other unexpected injuries, always unplug your computer from the electrical outlet
before opening the cover.
Removing a Media Card Reader
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on page 99).
3
Remove the bezel (see "Removing the Bezel" on page 118).
1Media Card Reader 2data cable 3power cable
4system board connector 5screws (2)
*Not present on all computers.
2
4
3
*1
5
book.book Page 133 Friday, April 4, 2008 12:10 PM
134 Removing and Installing Parts
4
Disconnect the FlexBay USB cable and the power cable from the back of
the Media Card Reader and from the internal USB connector on the
system board (see "System Board Components" on page 102).
5
Remove the two screws securing the Media Card Reader.
6
Slide the Media Card Reader out through the front of the computer.
7
If you are not reinstalling the Media Card Reader, replace the drive panel
insert (see "Replacing the Drive Panel Insert" on page 132).
8
Replace the bezel (see "Replacing the Bezel" on page 119).
9
Replace the computer cover (see "Replacing the Computer Cover" on
page 164.
10
Connect your computer and devices to electrical outlets, and then turn
them on.
Installing a Media Card Reader
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Remove the bezel (see "Removing the Bezel" on page 118).
4
If you are installing a new Media Card Reader rather than replacing a
Media Card Reader, remove the break-away metal plate from the FlexBay
(see "Removing the FlexBay Break-Away Metal Plate" on page 131).
5
Remove the Media Card Reader from its packaging.
6
Gently slide the Media Card Reader into place in the FlexBay slot.
7
Align the screw slots in the Media Card Reader with the screw slots in the
FlexBay.
8
Tighten the two screws to secure the Media Card Reader.
NOTE: Ensure that the Media Card Reader is installed before the FlexBay
cable is connected.
9
Connect the FlexBay USB cable to the back of the Media Card Reader and
to the internal USB connector on the system board (see "System Board
Components" on page 102).
book.book Page 134 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 135
10
Replace the bezel (see "Replacing the Bezel" on page 119
11
Replace the computer cover (see "Replacing the Computer Cover" on
page 164).
12
Connect your computer and devices to electrical outlets, and then turn
them on.
1Media Card Reader 2data cable 3power cable
4system board connector 5screws (2) 6screw slots (2)
2
4
3
1
5
6
book.book Page 135 Friday, April 4, 2008 12:10 PM
136 Removing and Installing Parts
CD or DVD Drive
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions located in the Product Information Guide.
CAUTION: To guard against electrical shock, laceration by moving fan blades, or
other unexpected injuries, always unplug your computer from the electrical outlet
before opening the cover.
Removing a CD or DVD Drive
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on page 99).
3
Remove the bezel (see "Removing the Bezel" on page 118).
4
Disconnect the CD or DVD drive data cable from the system board connector.
5
Disconnect the power cable and the CD or DVD drive data cable from the
back of the drive.
1CD or DVD drive 2data cable 3power cable
4system board connector 5screws (2)
1
2
4
3
5
book.book Page 136 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 137
6
Remove the two screws securing the CD or DVD drive.
7
Slide the CD or DVD drive out through the front of the computer.
8
If you are not replacing the drive, replace the drive panel insert (see "Media
Card Reader" on page 133).
9
Replace the drive panel insert (see "Replacing the Drive Panel Insert" on
page 132).
10
Replace the bezel (see "Replacing the Bezel" on page 119).
11
Replace the computer cover (see "Replacing the Computer Cover" on
page 164).
12
Connect your computer and devices to electrical outlets, and then turn
them on.
13
Configure the drives in system setup (see "Entering System Setup" on
page 172).
Installing a CD or DVD Drive
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Remove the bezel (see "Removing the Bezel" on page 118).
4
Gently slide the CD or DVD drive into place.
5
Align the screw slots in the CD or DVD drive with the screw slots in the
CD or DVD drive bay.
6
Replace and tighten the two screws securing the CD or DVD drive.
7
Connect the power and data cables to the drive.
8
Connect the data cable to the system board connector on the system
board.
book.book Page 137 Friday, April 4, 2008 12:10 PM
138 Removing and Installing Parts
9
Replace the bezel (see "Replacing the Bezel" on page 119).
10
Replace the computer cover (see "Replacing the Computer Cover" on page 164).
NOTICE: To connect a network cable, first plug the cable into the network device
and then plug it into the computer.
11
Connect your computer and devices to their electrical outlets, and turn
them on.
See the documentation that came with the drive for instructions on
installing any software required for drive operation.
12
Enter system setup (see "System Setup" on page 172) and select the
appropriate
Drive
option.
13
Verify that your computer works correctly by running the Dell Diagnostics
(see "Dell Diagnostics" on page 80).
1CD or DVD drive 2data cable 3power cable
4system board connector 5screws (2) 6screw slots (2)
1
2
4
3
5
6
book.book Page 138 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 139
Installing a Second CD or DVD Drive
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Remove the bezel (see "Removing the Bezel" on page 118).
4
Align the tip of a Phillips screwdriver with the slot on the break-away metal
plate and rotate the screwdriver outwards to break the metal plate.
5
Gently slide the drive into place.
6
Align the screw slots in the CD or DVD drive with the screw slots in the
CD or DVD drive bay.
7
Replace and tighten the two screws securing the CD or DVD drive.
8
Connect the power and data cables to the drive.
9
Connect the data cable to the system board connector on the system
board.
book.book Page 139 Friday, April 4, 2008 12:10 PM
140 Removing and Installing Parts
10
Check all cable connections, and fold cables out of the way to avoid
blocking airflow between the fan and cooling vents.
11
Replace and tighten the two screws securing the CD or DVD drive.
12
Replace the bezel (see "Replacing the Bezel" on page 119).
13
Replace the computer cover (see "Replacing the Computer Cover" on page 164).
NOTICE: To connect a network cable, first plug the cable into the network device
and then plug it into the computer.
14
Connect your computer and devices to their electrical outlets, and turn
them on.
See the documentation that came with the drive for instructions on
installing any software required for drive operation.
1CD or DVD drive 2power cable 3system board connector
4data cable 5second CD or DVD drive 6screws (2)
7screw slots (2)
1
2
4
3
65
7
book.book Page 140 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 141
15
Enter system setup (see "System Setup" on page 172) and select the
appropriate
Drive
option.
16
Verify that your computer works correctly by running the Dell Diagnostics
(see "Dell Diagnostics" on page 80).
Replacing the CD or DVD Panel Insert
1
Align the CD or DVD panel insert along the edges of the empty slot for
CD or DVD.
2
Push the panel. CD or DVD panel insert is locked in place.
NOTE: To comply with FCC regulations, it is recommended that you replace the CD
or DVD panel insert whenever the CD or DVD is removed from the computer.
Removing the CD or DVD Panel Insert
Release the CD or DVD panel insert by pushing it out of the chassis. CD or
DVD panel insert is released.
1CD or DVD panel insert (optional) 2back of the computer
2
1
book.book Page 141 Friday, April 4, 2008 12:10 PM
142 Removing and Installing Parts
Battery
Replacing the Battery
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTICE: To prevent static damage to components inside your computer,
discharge static electricity from your body before you touch any of your computer’s
electronic components. You can do so by touching an unpainted metal surface on
the computer chassis.
A coin-cell battery maintains computer configuration, date, and time
information. The battery can last several years. If you have to repeatedly reset
time and date information after turning on the computer, replace the battery.
CAUTION: A new battery can explode if it is incorrectly installed. Replace the
battery only with the same or equivalent type recommended by the manufacturer.
Discard used batteries according to the manufacturer’s instructions.
To replace the battery:
1
Record all the screens in system setup (see "System Setup" on page 172)
so that you can restore the correct settings in step 9.
2
Follow the procedures in "Before You Begin" on page 97.
3
Remove the computer cover (see "Removing the Computer Cover" on page 99).
4
Locate the battery socket (see "System Board Components" on page 102).
5
Carefully press the battery release lever away from the battery and the
battery will pop out.
6
Insert the new battery into the socket with the side labeled "+" facing up,
then snap the battery into place.
1battery release lever 2battery (positive side)
2
1
book.book Page 142 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 143
7
Replace the computer cover (see "Replacing the Computer Cover" on
page 164).
NOTICE: To connect a network cable, first plug the cable into the network device
and then plug it into the computer.
8
Connect your computer and devices to electrical outlets, and then turn
them on.
9
Enter system setup (see "System Setup" on page 172) and restore the
settings you recorded in step 1. Then go to the
Maintenance
section and
clear the low battery and other errors associated with the battery
replacement in the
Event Log
.
10
Properly dispose of the old battery.
See the
Product Information Guide
for battery disposal information.
Power Supply
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions located in the Product Information Guide.
NOTICE: To prevent static damage to components inside your computer,
discharge static electricity from your body before you touch any of your computer’s
electronic components. You can do so by touching an unpainted metal surface on
the computer chassis.
Replacing the Power Supply
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Disconnect the DC power cables from the system board and the drives.
Note the routing of the DC power cables underneath the tabs in the
computer chassis as you remove them from the system board and drives.
You must route these cables properly when you replace them to prevent
them from being pinched or crimped.
4
Remove the hard drive cable, CD or DVD drive data cable, front panel
ribbon cable, and any other cables from the securing clip on the side of the
power supply.
book.book Page 143 Friday, April 4, 2008 12:10 PM
144 Removing and Installing Parts
5
Remove the four screws that attach the power supply to the back of the
computer chassis.
6
Slide the power supply towards the front of the computer and lift it out.
7
Place and slide the replacement power supply toward the back of the computer.
8
Replace and tighten all screws that secure the power supply to the back of
the computer chassis.
CAUTION: Failure to replace and tighten all screws may cause electrical shock
as these screws are a key part of the system grounding.
NOTICE: Route the DC power cables under the chassis tabs. The cables must be
properly routed to prevent the cables from being damaged.
9
Reconnect the DC power cables to the system board and drives.
10
Secure the hard drive cable, CD or DVD drive data cable, and the front
panel ribbon cable to the securing clip on the side of the power supply.
NOTE: Double-check all cable connections to make sure they are secure.
11
Replace the computer cover (see "Replacing the Computer Cover" on page 164).
12
Connect your computer and devices to an electrical outlet, and turn them on.
13
Verify that the computer works correctly by running the Dell Diagnostics
(see "Dell Diagnostics" on page 80).
1power supply 2screws (4)
12
book.book Page 144 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 145
Processor
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions located in the Product Information Guide.
NOTICE: To prevent static damage to components inside your computer,
discharge static electricity from your body before you touch any of your computer’s
electronic components. You can do so by touching an unpainted metal surface on
the computer chassis.
Removing the Processor
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Carefully disconnect and move any cables that are routed over the heat
sink assembly.
4
Rotate the clamp lever 180 degrees counter-clockwise to release the clamp
grip from the bracket projection.
5
Release the clamp grip from the bracket projection on the opposite side.
CAUTION: Despite having a plastic shield, the heat sink assembly may be very
hot during normal operation. Be sure that it has had sufficient time to cool before
you touch it.
NOTICE: Strong thermal grease bond may exist between the processor and heat
sink. Do not use excessive force to separate the heat sink assembly from the
processor to avoid damaging the processor.
6
Rotate the heat sink assembly upward gently, and remove it from the
computer. Lay the heat sink assembly down on its top, with the thermal
grease facing upward.
book.book Page 145 Friday, April 4, 2008 12:10 PM
146 Removing and Installing Parts
NOTICE: Unless a new heat sink is required for the new processor, reuse the
original heat sink assembly when you replace the processor.
7
Pull the release lever straight up until the processor is released.
1fan 2fan cover 3heat sink
4bracket 5clamp grip 6bracket projection
7clamp lever
1
2
3
4
7
6
5
book.book Page 146 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 147
NOTICE: Be careful not to bend any of the pins when you remove the processor.
Bending the pins can permanently damage the processor.
8
Remove the processor from the socket.
Leave the release lever extended in the release position so that the socket
is ready for the new processor.
NOTICE: After removing the processor, be careful not to get any thermal grease on
the processor pins. Thermal grease on the pins can permanently damage the
processor.
1processor 2release lever 3socket
2
3
1
book.book Page 147 Friday, April 4, 2008 12:10 PM
148 Removing and Installing Parts
Installing the Processor
NOTICE: Ground yourself by touching an unpainted metal surface on the back of
the computer.
1
Follow the procedures in "Before You Begin" on page 97.
NOTICE: Be careful not to bend any of the pins when you unpack the processor.
Bending the pins can permanently damage the processor.
2
Unpack the new processor, being careful not to bend any of the processor pins.
3
Extend the release lever on the socket fully.
NOTICE: You must position the processor correctly in the socket to avoid permanent
damage to the processor and the computer when you turn on the computer.
4
Align the pin-1 corner of the processor and socket.
1processor pin-1 indicator 2processor
3release lever 4socket
2
3
1
4
book.book Page 148 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 149
NOTICE: To avoid damage, ensure that the processor aligns properly with the
socket, and do not use excessive force when you install the processor.
5
Set the processor lightly in the socket and ensure that the processor is
positioned correctly.
6
While lightly pressing down on the processor, rotate the release lever back
toward the system board until it snaps into place, securing the processor.
7
Clean the thermal grease from the bottom of the heat sink.
NOTICE: Ensure that you apply new thermal grease. New thermal grease is critical
for ensuring adequate thermal bonding, which is a requirement for optimal
processor operation.
8
Apply the new thermal grease to the top of the processor.
NOTICE: Ensure that the floppy drive and audio cables are not routed so that they
are pinched when the heat sink assembly is installed.
9
Install the heat sink assembly:
a
Place the heat sink and fan assembly back onto the heat-sink assembly
bracket.
b
Ensure that the two clamp grips are aligned with the two bracket
projections.
c
Hold the heat sink fan assembly in place and rotate the clamp lever
180 degrees clockwise to secure the heat sink and fan assembly.
NOTICE: Ensure that the heat sink assembly is correctly seated and secure.
book.book Page 149 Friday, April 4, 2008 12:10 PM
150 Removing and Installing Parts
10
Connect any cables disconnected before removing the heat sink assembly.
11
Replace the computer cover (see "Replacing the Computer Cover" on
page 164).
12
Connect your computer and devices to an electrical outlet, and turn them on.
13
Verify that the computer works correctly by running the Dell Diagnostics
(see "Dell Diagnostics" on page 80).
1clamp lever 2bracket projection 3clamp grip
4bracket 5heat sink 6fan cover
7fan
1
2
3
4
7
6
5
book.book Page 150 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 151
I/O Panel
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CAUTION: To guard against electrical shock, laceration by moving fan blades, or
other unexpected injuries, always unplug your computer from the electrical outlet
before opening the cover.
CAUTION: The heat sink assembly, power supply, and other components may be
very hot during normal operation. Be sure that they have had sufficient time to cool
before you touch them.
NOTICE: To prevent static damage to components inside your computer,
discharge static electricity from your body before you touch any of your computer’s
electronic components. You can do so by touching an unpainted metal surface on
the computer chassis.
Removing the I/O Panel
NOTE: Note the routing of all cables as you remove them so that you can re-route
them correctly when installing the new I/O panel.
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Remove the bezel (see "Removing the Bezel" on page 118).
NOTICE: When sliding the I/O panel out of the computer, be extremely careful.
Carelessness may result in damage to the cable connectors and the cable
routing clips.
4
Disconnect all the cables that are connected to the I/O panel from the
system board.
5
Remove the screw that secures the I/O panel.
6
Slide the I/O panel down to release the I/O panel clamp from the I/O panel
clamp slot.
7
Carefully remove the I/O panel from the computer.
book.book Page 151 Friday, April 4, 2008 12:10 PM
152 Removing and Installing Parts
Installing the I/O Panel
1
Place the I/O panel into the slot.
NOTICE: Take care not to damage the cable connectors and the cable routing clips
when sliding the I/O panel into the computer.
2
Align and slide the I/O panel clamp in the I/O panel clamp slot.
3
Replace and tighten the screw that secures the I/O panel.
4
Reconnect the cables to the system board.
5
Replace the bezel (see "Replacing the Bezel" on page 119).
1I/O panel clamp 2I/O panel 3screw
4cables 5I/O panel clamp slot
3
2
1
45
book.book Page 152 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 153
6
Replace the computer cover (see "Replacing the Computer Cover" on
page 164).
7
Connect your computer and devices to an electrical outlet, and turn them
on.
8
Verify that the computer works correctly by running the Dell Diagnostics
(see "Dell Diagnostics" on page 80).
1I/O panel clamp 2I/O panel 3screw
4cables 5I/O panel clamp slot
3
2
1
45
book.book Page 153 Friday, April 4, 2008 12:10 PM
154 Removing and Installing Parts
Processor Fan
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CAUTION: To guard against electrical shock, laceration by moving fan blades, or
other unexpected injuries, always unplug your computer from the electrical outlet
before opening the cover.
CAUTION: The heat sink assembly, power supply, and other components may be
very hot during normal operation. Be sure that they have had sufficient time to cool
before you touch them.
NOTICE: To prevent static damage to components inside your computer,
discharge static electricity from your body before you touch any of your computer’s
electronic components. You can do so by touching an unpainted metal surface on
the computer chassis.
Removing the Processor Fan
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Carefully disconnect and move any cables that are routed over the heat
sink assembly.
CAUTION: Despite having a plastic shield, the heat sink assembly may be very
hot during normal operation. Be sure that it has had sufficient time to cool before
you touch it.
4
Remove the heat sink assembly (see step 6 of "Removing the Processor" on
page 145).
5
Disconnect the processor fan cable from the system board (see "System
Board Components" on page 102).
6
Ensure that all cables have been removed from the routing clips on the top
of the processor fan assembly.
7
Clean the grease from the heat sink surface previously in contact with the
processor.
book.book Page 154 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 155
8
Hold the heat sink firmly in one hand and using moderate force, pull up
the fan cover to separate it from the heat sink.
1fan 2fan cover 3heat sink
1
2
3
book.book Page 155 Friday, April 4, 2008 12:10 PM
156 Removing and Installing Parts
NOTICE: Do not touch the fan blades to avoid damage to the fan blades.
9
Pull outwards the two fan cover grips on one side and slightly lift the fan
from the fan cover.
10
Pull outwards the other two fan cover grips on the other side and lift the
fan to release the fan from the fan cover.
1fan 2fan cover guide (2)
3fan cover 4fan cover grips (4)
1
2
3
4
book.book Page 156 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 157
Installing the Processor Fan
NOTICE: When reinstalling the fan, ensure that you do not pinch the wires that run
between the system board and the fan.
1
Align the holes in the fan with the guides on the fan cover.
2
Press the fan and fan cover together till the fan cover grips snap in place.
1fan 2fan cover guide (2)
3fan cover 4fan cover grips (4)
1
2
3
4
book.book Page 157 Friday, April 4, 2008 12:10 PM
158 Removing and Installing Parts
3
Align and press the heat sink and fan assembly till both snap in place.
4
Replace the heat sink assembly (see step 9 of "Installing the Processor" on
page 148).
5
Replace the cables that were removed from the routing clips on top of the
processor fan assembly.
1fan 2fan cover 3heat sink
1
2
3
book.book Page 158 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 159
6
Connect the processor fan cable to the system board (see "System Board
Components" on page 102).
NOTICE: Ensure that the fan is correctly seated and secure.
7
Replace the cover (see "Replacing the Computer Cover" on page 164).
8
Connect your computer and devices to an electrical outlet, and turn
them on.
Chassis Fan
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CAUTION: To guard against electrical shock, laceration by moving fan blades, or
other unexpected injuries, always unplug your computer from the electrical outlet
before opening the cover.
CAUTION: The heat sink assembly, power supply, and other components may be
very hot during normal operation. Be sure that they have had sufficient time to cool
before you touch them.
NOTICE: To prevent static damage to components inside your computer,
discharge static electricity from your body before you touch any of your computer’s
electronic components. You can do so by touching an unpainted metal surface on
the computer chassis.
book.book Page 159 Friday, April 4, 2008 12:10 PM
160 Removing and Installing Parts
Removing the Chassis Fan
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Disconnect the chassis fan cable from the system board (see "System
Board Components" on page 102).
4
Remove the four screws securing the chassis fan.
5
Slide the chassis fan towards the front of the computer and lift it up.
1chassis fan 2screws (4)
1
2
book.book Page 160 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 161
Replacing the Chassis Fan
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Slide the chassis fan in place towards the back of the computer.
4
Connect the chassis fan cable to the system board (see "System Board
Components" on page 102).
5
Tighten the four screws to secure the chassis fan.
6
Replace the computer cover (see "Replacing the Computer Cover" on
page 164).
1chassis fan 2screws (4)
1
2
book.book Page 161 Friday, April 4, 2008 12:10 PM
162 Removing and Installing Parts
System Board
Removing the System Board
CAUTION: To guard against electrical shock, laceration by moving fan blades, or
other unexpected injuries, always unplug your computer from the electrical outlet
before opening the cover.
CAUTION: The heat sink assembly, power supply, and other components may be
very hot during normal operation. Be sure that they have had sufficient time to cool
before you touch them.
NOTICE: Before touching anything inside your computer, ground yourself by
touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to
dissipate any static electricity that could harm internal components.
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Remove any add-in cards on the system board (see "Cards" on page 111).
4
Remove the processor and heat sink assembly (see "Processor" on
page 145).
5
Remove the memory modules (see "Removing Memory" on page 111) and
document which memory module is removed from each memory socket so
that the memory modules can be installed in the same location after the
board is replaced.
6
Disconnect all cables from the system board. Note the routing of all cables
as you remove them so that you can re-route them correctly after installing
the new system board.
7
Remove the eight screws from the system board.
8
Lift the system board up and out.
book.book Page 162 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 163
System Board Screws
9
Place the system board that you just removed next to the replacement
system board to compare and ensure they are identical.
1screws (8) 2system board
12
book.book Page 163 Friday, April 4, 2008 12:10 PM
164 Removing and Installing Parts
Installing the System Board
1
Gently align the board into the chassis and slide it toward the back of the
computer.
2
Using the eight screws, secure the system board to the chassis.
3
Replace the cables that you removed from the system board.
4
Replace the processor and the heat sink assembly (see "Installing the
Processor" on page 148).
NOTICE: Ensure that the heat sink assembly is correctly seated and secure.
5
Replace the memory modules into the memory sockets at the same
locations from which you removed them (see "Installing Memory" on
page 109).
6
Replace any add-in cards on the system board.
7
Replace the computer cover (see "Replacing the Computer Cover" on
page 164).
8
Connect your computer and devices to an electrical outlet, and turn
them on.
9
Verify that the computer works correctly by running the Dell Diagnostics
(see "Dell Diagnostics" on page 80).
Replacing the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions located in the Product Information Guide.
1
Ensure that all cables are connected, and fold cables out of the way.
2
Ensure that no tools or extra parts are left inside the computer.
3
Align the tabs at the bottom of the computer cover with the slots located
along the edge of the computer.
4
Press the computer cover down and slide it towards the front of the
computer until you feel a click or feel the computer cover securely
installed.
5
Ensure that the cover is seated correctly.
book.book Page 164 Friday, April 4, 2008 12:10 PM
Removing and Installing Parts 165
6
Replace and tighten the two screws that secure the computer cover, using a
flat-blade screwdriver.
7
Move the computer to the upright position.
NOTICE: To connect a network cable, first plug the cable into the network device
and then plug it into the computer.
NOTICE: Ensure that none of the air-vents of the system are blocked.
1computer cover tab 2slot
3computer cover 4front of the computer
4
3
1
2
book.book Page 165 Friday, April 4, 2008 12:10 PM
166 Removing and Installing Parts
book.book Page 166 Friday, April 4, 2008 12:10 PM
Appendix 167
Appendix
Specifications
Processor
Processor type AMD™ Athlon™ 64 X2 dual-core processor
AMD Athlon 64 processor
AMD Sempron™ processor
Level 2 (L2) cache Up to 2 MB for Athlon 64 X2 dual-core processor
Up to 512 KB for Athlon 64 processor
Up to 256 KB for Sempron processors
Memory
Type 667-MHz, 800-MHz DDR2 SDRAM
Memory connectors four
Memory capacities 512 MB or 1 GB
Minimum memory 512 MB
Maximum memory 4 GB
Computer Information
Chipset Nvidia® MCP 61
RAID Support RAID 1 (Mirroring)(For Windows Vista® only)
DMA channels seven
Interrupt levels 24
BIOS chip (NVRAM) 4 Mb
NIC Integrated network interface capable of 10/100
communication
Video
Type Nvidia integrated video (DirectX 9.0 Shader Model 3.0
Graphics Processing Unit) or optional PCI Express
x16 graphics card
book.book Page 167 Friday, April 4, 2008 12:10 PM
168 Appendix
Audio
Type Realtec ALC888 (7.1 Channel audio)
Expansion Bus
Bus type PCI 2.3
PCI Express 1.0A
SATA 1.0 and 2.0
USB 2.0
Bus speed PCI: 133 MB/s
PCI Express:
x1 slot bidirectional speed - 500 MB/s
x16 slot bidirectional speed - 8GB/s
SATA: 1.5 Gbps and 3.0 Gbps
USB: 480 Mbps high speed, 12 Mbps full speed, 1.2
Mbps low speed
PCI
connectors
two
connector size
124 pins
connector data width
(maximum)
32 bits
PCI Express
connector
one x1
connector size
36 pins
connector data width
(maximum)
1 PCI Express lane
PCI Express
connector
one x16
connector size
164 pins
connector data width
(maximum)
16 PCI Express lanes
book.book Page 168 Friday, April 4, 2008 12:10 PM
Appendix 169
Drives
Externally accessible:
Bays one 3.5-inch drive bay (FlexBay)
two 5.25-inch drive bays
Available devices Serial ATA drives (4), floppy drive, USB memory
devices, CD or DVD drive, and Media Card Reader
Internally accessible: two bays for 1-inch high serial ATA hard drives
Connectors
External connectors:
Video
15-hole connector
Network adapter
RJ-45 connector
USB
four front-panel and four back-panel USB 2.0-
compliant connectors
Audio
six connectors for 7.1 support
System board connectors:
Serial ATA
four 7-pin connectors
Internal USB device
one 10-pin connector (supports two USB ports)
Floppy drive
one 34-pin connector
Processor fan
one 4-pin connector
Chassis fan
one 3-pin connector
PCI 2.3
two 124-pin connectors
PCI Express x1
one 36-pin connector
PCI Express x16
one 164-pin connector
Front panel control
one 10-pin connector
Front panel USB
two 10-pin connectors
Front panel audio HDA
header
one 10-pin connector
Processor
one 940-pin connector
book.book Page 169 Friday, April 4, 2008 12:10 PM
170 Appendix
Memory
four 240-pin connectors
Power 12V
one 4-pin connector
Power
one 24-pin connector
Controls and Lights
Front of computer:
Power button
push button
Power light
blue light — Blinking blue in sleep state; solid blue
for power-on state
amber light — The blinking amber indicates a
problem with the system board. A solid amber light
when the system does not boot indicates that the
system board cannot start initialization. This could be
a system board or a power supply problem (see "Power
Problems" on page 66).
Drive activity light
blue light — A blinking blue light indicates the
computer is reading data from or writing data to the
SATA hard drive, CD, DVD or HDD.
Rear of computer:
Link integrity light (on
integrated network adapter)
green light — A good connection exists between the
network and the computer.
off (no light) — The computer is not detecting a
physical connection to the network.
Network activity light (on
integrated network adapter)
yellow blinking light
Power
DC power supply:
Wattage
300 W
Maximum heat dissipation
162 W
NOTE: Heat dissipation is calculated by using the
power supply wattage rating.
Connectors (continued)
book.book Page 170 Friday, April 4, 2008 12:10 PM
Appendix 171
Voltage (see the safety
instructions located in the
Product Information Guide
for important voltage
setting information)
115/230 Vac, 50/60 Hz, 7 A/4 A
Coin cell battery 3-V CR2032 lithium coin cell
Physical
Height 36.2 cm (14.2 inches)
Width 17.0 cm (6.7 inches)
Depth 43.5 cm (17.1 inches)
Weight 12.7 kg (28.0 lb)
Environmental
Temperature:
Operating
10° to 35°C (50° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity 20% to 80% (noncondensing)
Maximum vibration:
Operating
5 to 350 Hz at 0.0002 G2/Hz
Storage
5 to 500 Hz at 0.001 to 0.01 G2/Hz
Maximum shock:
Operating
40 G +/- 5% with pulse duration of 2 msec +/- 10%
(equivalent to 20 in/sec [51 cm/sec])
Storage
105 G +/- 5% with pulse duration of 2 msec +/- 10%
(equivalent to 50 in/sec [127 cm/sec])
Altitude:
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
Airborne contaminant level G2 or lower as defined by ISA-S71.04-1985
Power (continued)
book.book Page 171 Friday, April 4, 2008 12:10 PM
172 Appendix
System Setup
Overview
Use System Setup as follows:
• To change the system configuration information after you add, change, or
remove any hardware in your computer
• To set or change a user-selectable option such as the user password
• To read the current amount of memory or set the type of hard drive
installed
Before you use system setup, it is recommended that you write down the
system setup screen information for future reference.
NOTICE: Unless you are an expert computer user, do not change the settings for
this program. Certain changes can make your computer work incorrectly.
Entering System Setup
1
Turn on (or restart) your computer.
2
When the blue DELL™ logo is displayed, you must watch for the F2
prompt to appear.
3
Once this F2 prompt appears, press <F2> immediately.
NOTE: The F2 prompt indicates that the keyboard has initialized. This prompt
can appear very quickly, so you must watch for it to display, and then press
<F2>. If you press <F2> before you are prompted, this keystroke will be lost.
4
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft
®
Windows
®
desktop. Then, shut down
your computer (see "Turning Off Your Computer" on page 98) and try again.
book.book Page 172 Friday, April 4, 2008 12:10 PM
Appendix 173
System Setup Screen
The system setup screen displays current or changeable configuration
information for your computer. Information on the screen is divided into four
areas: the menu at the top, the main window, the Item Help field on the
right, and key functions listed on the bottom.
System Setup Options
NOTE: Depending on your computer and installed devices, the items listed in this
section may not appear, or may not appear exactly as listed.
Options List — This field appears on the top side of the system setup window. The
tabbed options contain features that define the configuration of your computer,
including installed hardware, power conservation, and security features.
Option Field — This field contains information about each option. In this field you can
view your current settings and make changes to your settings. Use the right- and
left-arrow keys to highlight an option. Press <Enter> to make that selection active.
Help Field — This field provides context sensitive help based on the options selected.
Key Functions — This field appears below the Option Field and lists keys and their
functions within the active system setup field.
Main
System Date Displays the system date.
System Time Displays the system time.
Floppy A Displays the currently installed drive.
HDD SMART
capability
(Disabled
default)
This setting determines whether integrated drive errors are
reported or not during system startup.
System Info. Displays BIOS Info and the Service Tag.
Memory Info. Displays memory size, speed, channel mode, and type.
book.book Page 173 Friday, April 4, 2008 12:10 PM
174 Appendix
Advanced
CPU Type Displays the Type of Processor installed in the system.
CPU Speed Displays CPU Speed.
Cache RAM Displays the amount of Cache RAM available.
Frame Buffer Displays the amount of Frame Buffer available.
Advanced
Chipset
Features
Displays the Video Memory size.
Integrated
peripherals
Displays information about peripherals configuration such as
Serial ATA, HD Audio, Onboard nVidia LAN and Onboard
LAN boot ROM.
PnP/PCI
Configurations
Displays information about PnP /PCI Configurations such as
Init Display First.
CPU
Configurations
Displays information about the features of the CPU such as
AMD Live, AMD Cool n Quiet Function, and AMD
Virtualization.
USB
Configurations
Displays whether the USB controller is enabled or disabled.
Power
Power
Management
Setup
Displays options for Power Management Setup options such
as: ACPI Suspend Type, Remote Wake Up, Wake Up by
Ring, Auto Power On, Auto Power On Date, Auto Power On
Time, and AC Recovery.
BOOT
Boot Device
Property
Displays boot device property for all the bootable devices
present on the system. It offers options for setting Hard Disk
Boot Priority, CD ROM Boot Priority, Boot Setting
Configurations, and Security.
Exit
Exit options Provides options to Save & Exit Setup, Exit Without Saving,
Load Defaults or Discard Changes
book.book Page 174 Friday, April 4, 2008 12:10 PM
Appendix 175
Boot Sequence
This feature allows you to change the Boot Device Property for devices.
Option Settings
•
Bootable Hard Drive —
The computer attempts to boot from the hard drive.
•
Onboard Floppy Drive
— The computer attempts to boot from the
floppy drive.
•
Onboard CD-ROM Drive
— The computer attempts to boot from the
CD drive.
•
Integrated NIC
— The computer attempts to boot using the integrated NIC.
Changing Boot Sequence for the Current Boot
You can use this feature, for example, to restart your computer to a USB
device, such as a floppy drive, memory key, or CD-RW drive.
1
If you are booting to a USB device, connect the USB device to a USB
connector.
2
Turn on (or restart) your computer.
3
When
F2 = Setup, F12 = Boot Menu
appears in the upper-right
corner of the screen, press <F12>.
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop, then shut down your
computer (see "Turning Off Your Computer" on page 98) and try again.
4
The
Boot Menu
appears, listing all available boot devices.
5
Use the arrow keys to select the appropriate device (for the current
boot only).
NOTE: To boot to a USB device, the device must be bootable. To ensure that a
device is bootable, check the device documentation.
Changing Boot Sequence for Future Boots
1
Enter system setup (see "Entering System Setup" on page 172).
2
Press the left- and right-arrow keys to highlight the Boot tab.
3
Press the up- and down-arrow keys to highlight the Boot Device Property,
then press <Enter>.
book.book Page 175 Friday, April 4, 2008 12:10 PM
176 Appendix
4
Press the up- and down-arrow keys to highlight the item you want to
change, and then press <Enter>.
5
Press the up- and down-arrow keys to select the boot device you want to
change, and then press <Enter>.
6
Press <F10> and then press <Enter> to exit system setup and resume
the boot process.
Clearing Forgotten Passwords
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions located in the Product Information Guide.
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Locate the 3-pin password connector (CLEAR P.W.) on the system board
and remove the 2-pin jumper plug from pins 2 and 3 and fix it on pins 1
and 2 and wait for approximately five seconds to clear the password.
4
Remove the 2-pin jumper plug from pins 1 and 2 and replace it on pins 2
and 3 to enable the password feature.
book.book Page 176 Friday, April 4, 2008 12:10 PM
Appendix 177
5
Replace the computer cover (see "Replacing the Computer Cover" on page 164).
NOTICE: To connect a network cable, first plug the cable into the network device
and then plug it into the computer.
6
Connect your computer and devices to electrical outlets, and turn them on.
Clearing CMOS Settings
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions located in the Product Information Guide.
1
Follow the procedures in "Before You Begin" on page 97.
NOTE: The computer must be disconnected from the electrical outlet to clear
the CMOS setting.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 99).
3
Reset the current CMOS settings:
a
Locate the 3-pin CMOS jumper (CLEAR CMOS) on the system
board (see "System Board Components" on page 102).
b
Remove the jumper plug from the CMOS jumper (CLEAR CMOS)
pins 2 and 3.
c
Place the jumper plug on the CMOS jumper (CLEAR CMOS) pins 1
and 2 and wait approximately five seconds.
d
Remove the jumper plug and replace it on the CMOS jumper
(CLEAR CMOS) pins 2 and 3.
4
Replace the computer cover (see "Replacing the Computer Cover" on
page 164).
NOTICE: To connect a network cable, first plug the cable into the network port or
device and then plug it into the computer.
5
Connect your computer and devices to electrical outlets, and turn
them on.
book.book Page 177 Friday, April 4, 2008 12:10 PM
178 Appendix
Flashing the BIOS
The BIOS may require flashing when an update is available or when replacing
the system board.
1
Turn on the computer.
2
Locate the BIOS update file for your computer at the Dell Support website
at
support.dell.com
.
3
Click
Download Now
to download the file.
4
If the
Export Compliance Disclaimer
window appears, click
Yes, I Accept
this Agreement
.
The
File Download
window appears.
5
Click
Save this program to disk
, and then click
OK
.
The
Save In
window appears.
6
Click the down arrow to view the
Save In
menu, select
Desktop
, and then
click
Save
.
The file downloads to your desktop.
7
Click Close when the
Download Complete
window appears.
The file icon appears on your desktop and is titled the same as the
downloaded BIOS update file.
8
Double-click the file icon on the desktop and follow the on-screen
instructions.
book.book Page 178 Friday, April 4, 2008 12:10 PM
Appendix 179
Cleaning Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions located in the Product Information Guide.
Computer, Keyboard, and Monitor
CAUTION: Before you clean your computer, disconnect the computer from the
electrical outlet. Clean your computer with a soft cloth dampened with water.
Do not use liquid or aerosol cleaners, which may contain flammable substances.
• Use a vacuum cleaner with a brush attachment to gently remove dust from the
slots and holes on your computer and from between the keys on the keyboard.
NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing
so may damage the antiglare coating.
• To clean your monitor screen, lightly dampen a soft, clean cloth with
water. If possible, use a special screen-cleaning tissue or solution suitable
for the monitor’s antistatic coating.
• Wipe the keyboard, computer, and plastic part of the monitor with a soft
cleaning cloth moistened with a solution of three parts water and one part
dishwashing detergent.
NOTICE: Do not soak the cloth or let water drip inside your computer or keyboard.
Mouse
If your screen cursor skips or moves abnormally, clean the mouse. To clean a
non-optical mouse:
1
Turn the retainer ring on the underside of your mouse counterclockwise,
and then remove the ball.
2
Wipe the ball with a clean, lint-free cloth.
3
Blow carefully into the ball cage to dislodge dust and lint.
4
If the rollers inside the ball cage are dirty, clean the rollers with a cotton
swab moistened lightly with isopropyl alcohol.
5
Recenter the rollers in their channels if they are misaligned. Ensure that
fluff from the swab is not left on the rollers.
6
Replace the ball and retainer ring, and turn the retainer ring clockwise
until it clicks into place.
book.book Page 179 Friday, April 4, 2008 12:10 PM
180 Appendix
Floppy Drive
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally
misalign the heads, which prevents the drive from operating.
Clean your floppy drive using a commercially available cleaning kit. These kits
contain pretreated floppy disks to remove contaminants that accumulate during
normal operation.
CDs and DVDs
NOTICE: Always use compressed air to clean the lens in the CD or DVD drive, and
follow the instructions that come with the compressed air. Never touch the lens in
the drive.
If you notice problems, such as skipping, with the playback quality of your
CDs or DVDs, try cleaning the discs.
1
Hold the disc by its outer edge. You can also touch the inside edge of the
center hole.
NOTICE: To prevent damaging the surface, do not wipe in a circular motion around
the disc.
2
With a soft, lint-free cloth, gently wipe the bottom of the disc
(the unlabeled side) in a straight line from the center to the outer edge of
the disc.
For stubborn dirt, try using water or a diluted solution of water and mild
soap. You can also purchase commercial products that clean discs and
provide some protection from dust, fingerprints, and scratches. Cleaning
products for CDs are safe to use on DVDs.
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and
participation of the customer in the troubleshooting process and provides for
restoration of the operating system, software programs, and hardware drivers
to the original default configuration as shipped from Dell, as well as the
verification of appropriate functionality of the computer and all Dell-installed
hardware. In addition to this technician-assisted technical support, online
technical support is available at support.dell.com. Additional technical
support options may be available for purchase.
book.book Page 180 Friday, April 4, 2008 12:10 PM
Appendix 181
Dell provides limited technical support for the computer and any
"Dell-installed" software and peripherals1. Support for third-party software
and peripherals is provided by the original manufacturer, including those
purchased and/or installed through Dell Software and Peripherals,
Readyware, and Custom Factory Integration2.
1 Repair services are provided pursuant to the terms and conditions of your limited
warranty and any optional support service contract purchased with the computer.
2 All Dell-standard components included in a Custom Factory Integration (CFI) project
are covered by the standard Dell limited warranty for your computer. However, Dell
also extends a parts replacement program to cover all nonstandard, third-party
hardware components integrated through CFI for the duration of the computer’s
service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the
software programs that are installed on the computer during the
manufacturing process (Microsoft® Office, Norton Antivirus, and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded
module bay or PC Card accessories. In addition, any Dell-branded monitors,
keyboards, mice, speakers, microphones for telephonic modems, docking
stations/port replicators, networking products, and all associated cabling are
included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or
software program sold by Dell not under the Dell brand (printers, scanners,
cameras, games, and so on). Support for all third-party software and
peripherals is provided by the original manufacturer of the product.
FCC Notice (U.S. Only)
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the manufacturer’s instruction
manual, may cause interference with radio and television reception.
This equipment has been tested and found to comply with the limits for a
Class B digital device pursuant to Part 15 of the FCC Rules.
book.book Page 181 Friday, April 4, 2008 12:10 PM
182 Appendix
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
1
This device may not cause harmful interference.
2
This device must accept any interference received, including interference
that may cause undesired operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly
approved by Dell Inc. could void your authority to operate this equipment.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:
• Reorient the receiving antenna.
• Relocate the system with respect to the receiver.
• Move the system away from the receiver.
• Plug the system into a different outlet so that the system and the receiver
are on different branch circuits.
If necessary, consult a representative of Dell Inc. or an experienced
radio/television technician for additional suggestions.
The following information is provided on the device or devices covered in this
document in compliance with the FCC regulations:
NOTE: For further regulatory information, see your Product Information Guide.
Product name: Dell™ Inspiron™ 531
Model number: DCMA
Company name: Dell Inc.
Worldwide Regulatory Compliance & Environmental
Affairs
One Dell Way
Round Rock, TX 78682 USA
512-338-4400
book.book Page 182 Friday, April 4, 2008 12:10 PM
Appendix 183
Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the
computer power and modem cables from all electrical outlets.
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1
See "Troubleshooting Tools" on page 75 for information and procedures
that pertain to the problem your computer is experiencing.
2
See "Dell Diagnostics" on page 80 for procedures on how to run Dell
Diagnostics.
3
Fill out the "Diagnostics Checklist" on page 187.
4
Use Dell's extensive suite of online services available at Dell Support
(
support.dell.com
) for help with installation and troubleshooting
procedures. See "Online Services" on page 184 for a more extensive list of
Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 188.
NOTE: Call Dell Support from a telephone near or at the computer so that the
support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the
Dell Accessories
folder,
double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 183.
NOTE: Some of the following services are not always available in all locations outside
the continental U.S. Call your local Dell representative for information on availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses computer-based diagnostics to provide fast,
accurate answers.
book.book Page 183 Friday, April 4, 2008 12:10 PM
184 Appendix
To contact Dell's support service, see "Before You Call" on page 186, and then
see the contact information for your region or go to
support.dell.com
.
DellConnect
DellConnect is a simple online access tool that allows a Dell service and support
associate to access your computer through a broadband connection, diagnose
your problem and repair it all under your supervision. For more information, go
to
support.dell.com
and click DellConnect.
Online Services
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap
(Asian/Pacific countries only)
www.dell.com/jp
(Japan only)
www.euro.dell.com
(Europe only)
www.dell.com/la
(Latin American and Caribbean countries)
www.dell.ca
(Canada only)
You can access Dell Support through the following websites and e-mail
addresses:
• Dell Support websites
support.dell.com
support.jp.dell.com
(Japan only)
support.euro.dell.com
(Europe only)
• Dell Support e-mail addresses
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com
(Asian/Pacific countries only)
book.book Page 184 Friday, April 4, 2008 12:10 PM
Appendix 185
• Dell Marketing and Sales e-mail addresses
apmarketing@dell.com
(Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user:
anonymous
, and use your e-mail address as your password.
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the
questions most frequently asked by Dell customers about their portable and
desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects
that correspond to your questions. For the telephone number to call for your
region, see "Contacting Dell" on page 188.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to
support.dell.com
,
or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your
order. For the telephone number to call for your region, see "Contacting Dell" on
page 188.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 188.
Product Information
If you need information about additional products available from Dell, or if you
would like to place an order, visit the Dell website at
www.dell.com
. For the
telephone number to call for your region or to speak to a sales specialist, see
"Contacting Dell" on page 188.
book.book Page 185 Friday, April 4, 2008 12:10 PM
186 Appendix
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on
page 188.
2
Include a copy of the invoice and a letter describing the reason for the return.
3
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on
page 187), indicating the tests that you have run and any error messages
reported by the Dell Diagnostics (see "Dell Diagnostics" on page 80).
4
Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is
for credit.
5
Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during shipment
to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (located on the back or bottom of your computer).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on
page 187). If possible, turn on your computer before you call Dell for assistance
and call from a telephone at or near the computer. You may be asked to type
some commands at the keyboard, relay detailed information during operations,
or try other troubleshooting steps possible only at the computer itself. Ensure
that the computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in
your Product Information Guide.
book.book Page 186 Friday, April 4, 2008 12:10 PM
Appendix 187
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the
system’s start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
book.book Page 187 Friday, April 4, 2008 12:10 PM
188 Appendix
Contacting Dell
For customers in the United States, call 800-WWW.DELL (800.999.3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1
Visit
support.dell.com
.
2
Verify your country or region in the
Choose A Country/Region
drop-down
menu at the bottom of the page.
3
Click
Contact Us
on the left side of the page.
4Select the appropriate service or support link based on your need.
5
Choose the method of contacting Dell that is convenient for you.
book.book Page 188 Friday, April 4, 2008 12:10 PM
Glossary 189
Glossary
Terms in this Glossary are provided for informational purposes only and may
or may not describe features included with your particular computer.
A
AC — alternating current — The form of electricity that powers your computer when
you plug the AC adapter power cable in to an electrical outlet.
ACPI — advanced configuration and power interface — A power management
specification that enables Microsoft® Windows® operating systems to put a computer
in standby or hibernate mode to conserve the amount of electrical power allocated to
each device attached to the computer.
AGP — accelerated graphics port — A dedicated graphics port that allows system
memory to be used for video-related tasks. AGP delivers a smooth, true-color video
image because of the faster interface between the video circuitry and the computer
memory.
AHCI — Advanced Host Controller Interface — An interface for a SATA hard drive
Host Controller which allows the storage driver to enable technologies such as Native
Command Queuing (NCQ) and hot plug.
ALS — ambient light sensor — A feature that helps to control display brightness.
antivirus software — A program designed to identify, quarantine, and/or delete viruses
from your computer.
ASF — alert standards format — A standard to define a mechanism for reporting
hardware and software alerts to a management console. ASF is designed to be
platform- and operating system-independent.
book.book Page 189 Friday, April 4, 2008 12:10 PM
190 Glossary
B
battery life span — The length of time (years) during which a portable computer
battery is able to be depleted and recharged.
battery operating time — The length of time (minutes or hours) that a portable
computer battery powers the computer.
BIOS — basic input/output system — A program (or utility) that serves as an
interface between the computer hardware and the operating system. Unless you
understand what effect these settings have on the computer, do not change them. Also
referred to as system setup.
bit — The smallest unit of data interpreted by your computer.
Bluetooth® wireless technology — A wireless technology standard for short-range
(9 m [29 feet]) networking devices that allows for enabled devices to automatically
recognize each other.
boot sequence — Specifies the order of the devices from which the computer
attempts to boot.
bootable CD — A CD that you can use to start your computer. In case your hard drive
is damaged or your computer has a virus, ensure that you always have a bootable CD
or floppy disk available. Your Drivers and Utilities (or ResourceCD) is a bootable CD.
bootable disk — A disk that you can use to start your computer. In case your hard
drive is damaged or your computer has a virus, ensure that you always have a bootable
CD or floppy disk available.
bps — bits per second — The standard unit for measuring data transmission speed.
BTU — British thermal unit — A measurement of heat output.
bus — A communication pathway between the components in your computer.
bus speed — The speed, given in MHz, that indicates how fast a bus can transfer
information.
byte — The basic data unit used by your computer. A byte is usually equal to 8 bits.
C
C — Celsius — A temperature measurement scale where 0° is the freezing point and
100° is the boiling point of water.
cache — A special high-speed storage mechanism which can be either a reserved
section of main memory or an independent high-speed storage device. The cache
enhances the efficiency of many processor operations.
L1 cache — Primary cache stored inside the processor.
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Glossary 191
L2 cache — Secondary cache which can either be external to the processor or
incorporated into the processor architecture.
carnet — An international customs document that facilitates temporary imports into
foreign countries. Also known as a merchandise passport.
CD-R — CD recordable — A recordable version of a CD. Data can be recorded only
once onto a CD-R. Once recorded, the data cannot be erased or written over.
CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a
CD-RW disc, and then erased and written over (rewritten).
CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs)
and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but
you can write to CD-R discs only once.
CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read
CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs)
discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs
only once.
clock speed — The speed, given in MHz, that indicates how fast computer
components that are connected to the system bus operate.
COA — Certificate of Authenticity — The Windows alpha-numeric code located on a
sticker on your computer. Also referred to as the Product Key or
Product ID.
Control Panel — A Windows utility that allows you to modify operating system and
hardware settings, such as display settings.
controller — A chip that controls the transfer of data between the processor and
memory or between the processor and devices.
CRIMM — continuity rambus in-line memory module — A special module that has
no memory chips and is used to fill unused RIMM slots.
cursor — The marker on a display or screen that shows where the next keyboard, touch
pad, or mouse action will occur. It often is a blinking solid line, an underline character,
or a small arrow.
D
DDR SDRAM — double-data-rate SDRAM — A type of SDRAM that doubles the
data burst cycle, improving system performance.
DDR2 SDRAM — double-data-rate 2 SDRAM — A type of DDR SDRAM that uses a
4-bit prefetch and other architectural changes to boost memory speed to over
400 MHz.
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192 Glossary
device — Hardware such as a disk drive, printer, or keyboard that is installed in or
connected to your computer.
device driver — See driver.
DIMM — dual in-line memory module — A circuit board with memory chips that
connects to a memory module on the system board.
DIN connector — A round, six-pin connector that conforms to DIN (Deutsche
Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse
cable connectors.
disk striping — A technique for spreading data over multiple disk drives. Disk striping
can speed up operations that retrieve data from disk storage. Computers that use disk
striping generally allow the user to select the data unit size or stripe width.
DMA — direct memory access — A channel that allows certain types of data transfer
between RAM and a device to bypass the processor.
DMTF — Distributed Management Task Force — A consortium of hardware and
software companies who develop management standards for distributed desktop,
network, enterprise, and Internet environments.
domain — A group of computers, programs, and devices on a network that are
administered as a unit with common rules and procedures for use by a specific group
of users. A user logs on to the domain to gain access to the resources.
DRAM — dynamic random-access memory — Memory that stores information in
integrated circuits containing capacitors.
driver — Software that allows the operating system to control a device such as a
printer. Many devices do not work properly if the correct driver is not installed in the
computer.
DSL — Digital Subscriber Line — A technology that provides a constant, high-speed
Internet connection through an analog telephone line.
dual-core — A technology in which two physical computational units exist inside a
single processor package, thereby increasing computing efficiency and multi-tasking
ability.
dual display mode — A display setting that allows you to use a second monitor as an
extension of your display. Also referred to as extended display mode.
DVD-R — DVD recordable — A recordable version of a DVD. Data can be recorded
only once onto a DVD-R. Once recorded, the data cannot be erased or written over.
DVD+RW — DVD rewritable — A rewritable version of a DVD. Data can be written
to a DVD+RW disc, and then erased and written over (rewritten). (DVD+RW
technology is different from DVD-RW technology.)
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Glossary 193
DVD+RW drive — drive that can read DVDs and most CD media and write to
DVD+RW (rewritable DVDs) discs.
DVI — digital video interface — A standard for digital transmission between a
computer and a digital video display.
E
ECC — error checking and correction — A type of memory that includes special
circuitry for testing the accuracy of data as it passes in and out of memory.
ECP — extended capabilities port — A parallel connector design that provides
improved bidirectional data transmission. Similar to EPP, ECP uses direct memory
access to transfer data and often improves performance.
EIDE — enhanced integrated device electronics — An improved version of the
IDE interface for hard drives and CD drives.
EMI — electromagnetic interference — Electrical interference caused by
electromagnetic radiation.
EPP — enhanced parallel port — A parallel connector design that provides
bidirectional data transmission.
ESD — electrostatic discharge — A rapid discharge of static electricity. ESD can
damage integrated circuits found in computer and communications equipment.
expansion card — A circuit board that installs in an expansion slot on the system
board in some computers, expanding the capabilities of the computer. Examples
include video, modem, and sound cards.
expansion slot — A connector on the system board (in some computers) where you
insert an expansion card, connecting it to the system bus.
ExpressCard — A removable I/O card adhering to the PCMCIA standard. Modems
and network adapters are common types of ExpressCards. ExpressCards support both
the PCI Express and USB 2.0 standard.
Express Service Code — A numeric code located on a sticker on your Dell™
computer. Use the Express Service Code when contacting Dell for assistance. Express
Service Code service may not be available in some countries.
extended display mode — A display setting that allows you to use a second monitor as
an extension of your display. Also referred to as dual display mode.
extended PC Card — A PC Card that extends beyond the edge of the PC Card slot
when installed.
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194 Glossary
F
Fahrenheit — A temperature measurement scale where 32° is the freezing point and
212° is the boiling point of water.
FBD — fully-buffered DIMM — A DIMM with DDR2 DRAM chips and an
Advanced Memory Buffer (AMB) that speeds communication between the DDR2
SDRAM chips and the system.
FCC — Federal Communications Commission — A U.S. agency responsible for
enforcing communications-related regulations that state how much radiation
computers and other electronic equipment can emit.
fingerprint reader — A strip sensor that uses your unique fingerprint to authenticate
your user identity to help secure your computer.
folder — A term used to describe space on a disk or drive where files are organized and
grouped. Files in a folder can be viewed and ordered in various ways, such as
alphabetically, by date, and by size.
format — The process that prepares a drive or disk for file storage. When a drive or
disk is formatted, the existing information on it is lost.
FSB — front side bus — The data path and physical interface between the processor
and RAM.
FTP — file transfer protocol — A standard Internet protocol used to exchange files
between computers connected to the Internet.
G
G — gravity — A measurement of weight and force.
GB — gigabyte — A measurement of data storage that equals 1024 MB
(1,073,741,824 bytes). When used to refer to hard drive storage, the term is often
rounded to 1,000,000,000 bytes.
GHz — gigahertz — A measurement of frequency that equals one thousand million Hz,
or one thousand MHz. The speeds for computer processors, buses, and interfaces are
often measured in GHz.
graphics mode — A video mode that can be defined as x horizontal pixels by y vertical
pixels by z colors. Graphics modes can display an unlimited variety of shapes and
fonts.
GUI — graphical user interface — Software that interacts with the user by means of
menus, windows, and icons. Most programs that operate on the Windows operating
systems are GUIs.
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Glossary 195
H
hard drive — A drive that reads and writes data on a hard disk. The terms hard drive
and hard disk are often used interchangeably.
heat sink — A metal plate on some processors that helps dissipate heat.
hibernate mode — A power management mode that saves everything in memory to a
reserved space on the hard drive and then turns off the computer. When you restart
the computer, the memory information that was saved to the hard drive is
automatically restored.
HTTP — hypertext transfer protocol — A protocol for exchanging files between
computers connected to the Internet.
Hz — hertz — A unit of frequency measurement that equals 1 cycle per second.
Computers and electronic devices are often measured in kilohertz (kHz), megahertz
(MHz), gigahertz (GHz), or terahertz (THz).
I
IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or
millions of tiny electronic components are fabricated for use in computer, audio, and
video equipment.
IDE — integrated device electronics — An interface for mass storage devices in which
the controller is integrated into the hard drive or CD drive.
IEEE 1394 — Institute of Electrical and Electronics Engineers, Inc. — A high-
performance serial bus used to connect IEEE 1394-compatible devices, such as digital
cameras and DVD players, to the computer.
infrared sensor — A port that allows you to transfer data between the computer and
infrared-compatible devices without using a cable connection.
integrated — Usually refers to components that are physically located on the
computer’s system board. Also referred to as built-in.
I/O — input/output — An operation or device that enters and extracts data from your
computer. Keyboards and printers are I/O devices.
I/O address — An address in RAM that is associated with a specific device (such as a
serial connector, parallel connector, or expansion slot) and allows the processor to
communicate with that device.
IrDA — Infrared Data Association — The organization that creates international
standards for infrared communications.
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196 Glossary
IRQ — interrupt request — An electronic pathway assigned to a specific device so
that the device can communicate with the processor. Each device connection must be
assigned an IRQ. Although two devices can share the same IRQ assignment, you
cannot operate both devices simultaneously.
ISP — Internet service provider — A company that allows you to access its host server
to connect directly to the Internet, send and receive e-mail, and access websites. The
ISP typically provides you with a software package, user name, and access phone
numbers for a fee.
K
Kb — kilobit — A unit of data that equals 1024 bits. A measurement of the capacity of
memory integrated circuits.
KB — kilobyte — A unit of data that equals 1024 bytes but is often referred to as
1000 bytes.
key combination — A command requiring you to press multiple keys at the same
time.
kHz — kilohertz — A measurement of frequency that equals 1000 Hz.
L
LAN — local area network — A computer network covering a small area. A LAN
usually is confined to a building or a few nearby buildings. A LAN can be connected to
another LAN over any distance through telephone lines and radio waves to form a
wide area network (WAN).
LCD — liquid crystal display — The technology used by portable computer and
flat-panel displays.
LED — light-emitting diode — An electronic component that emits light to indicate
the status of the computer.
local bus — A data bus that provides a fast throughput for devices to the processor.
LPT — line print terminal — The designation for a parallel connection to a printer or
other parallel device.
M
Mb — megabit — A measurement of memory chip capacity that equals 1024 Kb.
Mbps — megabits per second — One million bits per second. This measurement is
typically used for transmission speeds for networks and modems.
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Glossary 197
MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB
equals 1024 KB. When used to refer to hard drive storage, the term is often rounded to
1,000,000 bytes.
MB/sec — megabytes per second — One million bytes per second. This measurement
is typically used for data transfer ratings.
media bay — A bay that supports devices such as optical drives, a second battery, or a
Dell TravelLite™ module.
memory — A temporary data storage area inside your computer. Because the data in
memory is not permanent, it is recommended that you frequently save your files while
you are working on them, and always save your files before you shut down the
computer. Your computer can contain several different forms of memory, such as
RAM, ROM, and video memory. Frequently, the word memory is used as a synonym
for RAM.
memory address — A specific location where data is temporarily stored in RAM.
memory mapping — The process by which the computer assigns memory addresses to
physical locations at start-up. Devices and software can then identify information that
the processor can access.
memory module — A small circuit board containing memory chips, which connects to
the system board.
MHz — megahertz — A measure of frequency that equals 1 million cycles per second.
The speeds for computer processors, buses, and interfaces are often measured in MHz.
Mini PCI — A standard for integrated peripheral devices with an emphasis on
communications such as modems and NICs. A Mini PCI card is a small external card
that is functionally equivalent to a standard PCI expansion card.
Mini-Card — A small card designed for integrated peripherals, such as
communication NICs. The Mini-Card is functionally equivalent to a standard PCI
expansion card.
modem — A device that allows your computer to communicate with other computers
over analog telephone lines. Three types of modems include: external, PC Card, and
internal. You typically use your modem to connect to the Internet and exchange e-mail.
module bay — See media bay.
MP — megapixel — A measure of image resolution used for digital cameras.
ms — millisecond — A measure of time that equals one thousandth of a second.
Access times of storage devices are often measured in ms.
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198 Glossary
N
network adapter — A chip that provides network capabilities. A computer may
include a network adapter on its system board, or it may contain a PC Card with an
adapter on it. A network adapter is also referred to as a NIC (network interface
controller).
NIC — See network adapter.
notification area — The section of the Windows taskbar that contains icons for
providing quick access to programs and computer functions, such as the clock, volume
control, and print status. Also referred to as system tray.
ns — nanosecond — A measure of time that equals one billionth of a second.
NVRAM — nonvolatile random access memory — A type of memory that stores data
when the computer is turned off or loses its external power source. NVRAM is used for
maintaining computer configuration information such as date, time, and other system
setup options that you can set.
O
optical drive — A drive that uses optical technology to read or write data from CDs,
DVDs, or DVD+RWs. Example of optical drives include CD drives, DVD drives,
CD-RW drives, and CD-RW/DVD combo drives.
P
partition — A physical storage area on a hard drive that is assigned to one or more
logical storage areas known as logical drives. Each partition can contain multiple
logical drives.
PC Card — A removable I/O card adhering to the PCMCIA standard. Modems and
network adapters are common types of PC Cards.
PCI — peripheral component interconnect — PCI is a local bus that supports 32-and
64-bit data paths, providing a high-speed data path between the processor and devices
such as video, drives, and networks.
PCI Express — A modification to the PCI interface that boosts the data transfer rate
between the processor and the devices attached to it. PCI Express can transfer data at
speeds from 250 MB/sec to 4 GB/sec. If the PCI Express chip set and the device are
capable of different speeds, they will operate at the slower speed.
PCMCIA — Personal Computer Memory Card International Association — The
organization that establishes standards for PC Cards.
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Glossary 199
PIO — programmed input/output — A method of transferring data between two
devices through the processor as part of the data path.
pixel — A single point on a display screen. Pixels are arranged in rows and columns to
create an image. A video resolution, such as 800 x 600, is expressed as the number of
pixels across by the number of pixels up and down.
Plug-and-Play — The ability of the computer to automatically configure devices. Plug
and Play provides automatic installation, configuration, and compatibility with
existing hardware if the BIOS, operating system, and all devices are Plug and Play
compliant.
POST — power-on self-test — Diagnostics programs, loaded automatically by the
BIOS, that perform basic tests on the major computer components, such as memory,
hard drives, and video. If no problems are detected during POST, the computer
continues the start-up.
processor — A computer chip that interprets and executes program instructions.
Sometimes the processor is referred to as the CPU (central processing unit).
PS/2 — personal system/2 — A type of connector for attaching a PS/2-compatible
keyboard, mouse, or keypad.
PXE — pre-boot execution environment — A WfM (Wired for Management)
standard that allows networked computers that do not have an operating system to be
configured and started remotely.
R
RAID — redundant array of independent disks — A method of providing data
redundancy. Some common implementations of RAID include RAID 0, RAID 1,
RAID 5, RAID 10, and RAID 50.
RAM — random-access memory — The primary temporary storage area for program
instructions and data. Any information stored in RAM is lost when you shut down your
computer.
readme file — A text file included with a software package or hardware product.
Typically, readme files provide installation information and describe new product
enhancements or corrections that have not yet been documented.
read-only — Data and/or files you can view but cannot edit or delete. A file can have
read-only status if:
• It resides on a physically write-protected floppy disk, CD, or DVD.
• It is located on a network in a directory and the system administrator has assigned
rights only to specific individuals.
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200 Glossary
refresh rate — The frequency, measured in Hz, at which your screen's horizontal lines
are recharged (sometimes also referred to as its vertical frequency). The higher the
refresh rate, the less video flicker can be seen by the human eye.
resolution — The sharpness and clarity of an image produced by a printer or displayed
on a monitor. The higher the resolution, the sharper the image.
RFI — radio frequency interference — Interference that is generated at typical radio
frequencies, in the range of 10 kHz to 100,000 MHz. Radio frequencies are at the
lower end of the electromagnetic frequency spectrum and are more likely to have
interference than the higher frequency radiations, such as infrared and light.
ROM — read-only memory — Memory that stores data and programs that cannot be
deleted or written to by the computer. ROM, unlike RAM, retains its contents after
you shut down your computer. Some programs essential to the operation of your
computer reside in ROM.
RPM — revolutions per minute — The number of rotations that occur per minute.
Hard drive speed is often measured in rpm.
RTC — real time clock — Battery-powered clock on the system board that keeps the
date and time after you shut down the computer.
RTCRST — real-time clock reset — A jumper on the system board of some computers
that can often be used for troubleshooting problems.
S
SAS — serial attached SCSI — A faster, serial version of the SCSI interface (as
opposed to the original SCSI parallel architecture).
SATA — serial ATA — A faster, serial version of the ATA (IDE) interface.
ScanDisk — A Microsoft utility that checks files, folders, and the hard disk’s surface
for errors. ScanDisk often runs when you restart the computer after it has stopped
responding.
SCSI — small computer system interface — A high-speed interface used to connect
devices to a computer, such as hard drives, CD drives, printers, and scanners. The
SCSI can connect many devices using a single controller. Each device is accessed by an
individual identification number on the SCSI controller bus.
SDRAM — synchronous dynamic random-access memory — A type of DRAM that is
synchronized with the optimal clock speed of the processor.
serial connector — An I/O port often used to connect devices such as a handheld
digital device or digital camera to your computer.
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Glossary 201
Service Tag — A bar code label on your computer that identifies your computer when
you access Dell Support at support.dell.com or when you call Dell for customer service
or technical support.
setup program — A program that is used to install and configure hardware and
software. The setup.exe or install.exe program comes with most Windows software
packages. Setup program differs from system setup.
shortcut — An icon that provides quick access to frequently used programs, files,
folders, and drives. When you place a shortcut on your Windows desktop and
double-click the icon, you can open its corresponding folder or file without having to
find it first. Shortcut icons do not change the location of files. If you delete a shortcut,
the original file is not affected. Also, you can rename a shortcut icon.
SIM — Subscriber Identity Module — A SIM card contains a microchip that encrypts
voice and data transmissions. SIM cards can be used in phones or portable computers.
smart card — A card that is embedded with a processor and a memory chip. Smart
cards can be used to authenticate a user on computers equipped for smart cards.
S/PDIF — Sony/Philips Digital Interface — An audio transfer file format that allows
the transfer of audio from one file to another without converting it to and from an
analog format, which could degrade the quality of the file.
standby mode — A power management mode that shuts down all unnecessary
computer operations to save energy.
Strike Zone™ — Reinforced area of the platform base that protects the hard drive by
acting as a dampening device when a computer experiences resonating shock or is
dropped (whether the computer is on or off).
surge protectors — Prevent voltage spikes, such as those that may occur during an
electrical storm, from entering the computer through the electrical outlet. Surge
protectors do not protect against lightning strikes or against brownouts, which occur
when the voltage drops more than 20 percent below the normal AC-line voltage level.
Network connections cannot be protected by surge protectors. Always disconnect the
network cable from the network connector during electrical storms.
SVGA — super-video graphics array — A video standard for video cards and
controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768.
The number of colors and resolution that a program displays depends on the
capabilities of the monitor, the video controller and its drivers, and the amount of
video memory installed in the computer.
S-video TV-out — A connector used to attach a TV or digital audio device to the
computer.
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202 Glossary
SXGA — super-extended graphics array — A video standard for video cards and
controllers that supports resolutions up to 1280 x 1024.
SXGA+ — super-extended graphics array plus — A video standard for video cards and
controllers that supports resolutions up to 1400 x 1050.
system board — The main circuit board in your computer. Also known as the
motherboard.
system setup — A utility that serves as an interface between the computer hardware
and the operating system. System setup allows you to configure user-selectable options
in the BIOS, such as date and time or system password. Unless you understand what
effect the settings have on the computer, do not change the settings for this program.
T
TAPI — telephony application programming interface — Enables Windows programs
to operate with a wide variety of telephony devices, including voice, data, fax, and
video.
text editor — A program used to create and edit files that contain only text; for
example, Windows Notepad uses a text editor. Text editors do not usually provide
word wrap or formatting functionality (the option to underline, change fonts, and so
on).
TPM — trusted platform module — A hardware-based security feature that when
combined with security software enhances network and computer security by enabling
features such as file and e-mail protection.
travel module — A plastic device designed to fit inside the module bay of a portable
computer to reduce the weight of the computer.
U
UMA — unified memory allocation — System memory dynamically allocated to
video.
UPS — uninterruptible power supply — A backup power source used when the
electrical power fails or drops to an unacceptable voltage level. A UPS keeps a
computer running for a limited amount of time when there is no electrical power. UPS
systems typically provide surge suppression and may also provide voltage regulation.
Small UPS systems provide battery power for a few minutes to enable you to shut
down your computer.
USB — universal serial bus — A hardware interface for a low-speed device such as a
USB-compatible keyboard, mouse, joystick, scanner, set of speakers, printer,
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Glossary 203
broadband devices (DSL and cable modems), imaging devices, or storage devices.
Devices are plugged directly in to a 4-pin socket on your computer or in to a multi-port
hub that plugs in to your computer. USB devices can be connected and disconnected
while the computer is turned on, and they can also be daisy-chained together.
UTP — unshielded twisted pair — Describes a type of cable used in most telephone
networks and some computer networks. Pairs of unshielded wires are twisted to protect
against electromagnetic interference, rather than relying on a metal sheath around
each pair of wires to protect against interference.
UXGA — ultra extended graphics array — A video standard for video cards and
controllers that supports resolutions up to 1600 x 1200.
V
video controller — The circuitry on a video card or on the system board (in computers
with an integrated video controller) that provides the video capabilities—in
combination with the monitor—for your computer.
video memory — Memory that consists of memory chips dedicated to video functions.
Video memory is usually faster than system memory. The amount of video memory
installed primarily influences the number of colors that a program can display.
video mode — A mode that describes how text and graphics are displayed on a
monitor. Graphics-based software, such as Windows operating systems, displays in
video modes that can be defined as x horizontal pixels by y vertical pixels by z colors.
Character-based software, such as text editors, displays in video modes that can be
defined as x columns by y rows of characters.
video resolution — See resolution.
virus — A program that is designed to inconvenience you or to destroy data stored on
your computer. A virus program moves from one computer to another through an
infected disk, software downloaded from the Internet, or e-mail attachments. When
an infected program starts, its embedded virus also starts.
A common type of virus is a boot virus, which is stored in the boot sectors of a floppy
disk. If the floppy disk is left in the drive when the computer is shut down and then
turned on, the computer is infected when it reads the boot sectors of the floppy disk
expecting to find the operating system. If the computer is infected, the boot virus may
replicate itself onto all the floppy disks that are read or written in that computer until
the virus is eradicated.
V — volt — The measurement of electric potential or electromotive force. One V
appears across a resistance of 1 ohm when a current of 1 ampere flows through that
resistance.
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204 Glossary
W
W — watt — The measurement of electrical power. One W is 1 ampere of current
flowing at 1 volt.
WHr — watt-hour — A unit of measure commonly used to indicate the approximate
capacity of a battery. For example, a 66-WHr battery can supply 66 W of power for
1 hour or 33 W for 2 hours.
wallpaper — The background pattern or picture on the Windows desktop. Change
your wallpaper through the Windows Control Panel. You can also scan in your favorite
picture and make it wallpaper.
WLAN — wireless local area network. A series of interconnected computers that
communicate with each other over the air waves using access points or wireless routers
to provide Internet access.
write-protected — Files or media that cannot be changed. Use write-protection when
you want to protect data from being changed or destroyed. To write-protect a 3.5-inch
floppy disk, slide its write-protect tab to the open position.
WWAN — wireless wide area network. A wireless high-speed data network using
cellular technology and covering a much larger geographic area than WLAN.
WXGA — wide-aspect extended graphics array — A video standard for video cards
and controllers that supports resolutions up to 1280 x 800.
X
XGA — extended graphics array — A video standard for video cards and controllers
that supports resolutions up to 1024 x 768.
Z
ZIF — zero insertion force — A type of socket or connector that allows a computer
chip to be installed or removed with no stress applied to either the chip or its socket.
Zip — A popular data compression format. Files that have been compressed with the
Zip format are called Zip files and usually have a filename extension of.zip. A special
kind of zipped file is a self-extracting file, which has a filename extension of.exe. You
can unzip a self-extracting file by double-clicking it.
Zip drive — A high-capacity floppy drive developed by Iomega Corporation that uses
3.5-inch removable disks called Zip disks. Zip disks are slightly larger than regular
floppy disks, about twice as thick, and hold up to 100 MB of data.
book.book Page 204 Friday, April 4, 2008 12:10 PM
Index 205
Index
A
audio. See sound
B
battery
problems, 51
replacing, 142
beep codes, 76
bezel
removing, 118
replacing, 119
BIOS, 172
boot sequence
about, 175
changing, 175
option settings, 175
booting
to a USB device, 175
C
cards
installing PCI, 112
PCI, 112
removing PCI, 116
slots, 111
types supported, 111
CD/DVD drive
installing, 137, 139
problems, 53
removing, 136
CD-RW drive
problems, 53
CDs, 27
playing, 24
Check Disk, 54
CMOS settings
clearing, 177
computer
beep codes, 76
components inside, 101
crashes, 58-60
inside view, 101
restore to previous state, 88
stops responding, 58-59
conflicts
software and hardware
incompatibilities, 87
contacting Dell, 188
copying CDs
general information, 27
helpful tips, 29
how to, 27
book.book Page 205 Friday, April 4, 2008 12:10 PM
206 Index
copying DVDs
general information, 27
helpful tips, 29
how to, 27
cover
removing, 99
replacing, 164
D
Dell
contacting, 183, 188
support policy, 180
support site, 13
Dell Diagnostics, 80
DellConnect, 184
diagnostics
beep codes, 76
Dell, 80
documentation
End User License Agreement, 11
ergonomics, 11
Finding Information, 11
online, 13
Product Information Guide, 11
regulatory, 11
safety, 11
Setup Diagram, 11
warranty, 11
drive panel, 118
drive-panel insert
removing, 132, 141
replacing, 132, 141
Drivers
manually reinstalling, 86
drivers, 83
about, 83
identifying, 84
reinstalling, 84
Drivers and Utilities CD, 85
Drivers and Utilities media, 85
drives, 120
hard drive, 122
installing CD/DVD, 137, 139
installing floppy, 129
installing hard drive, 124
problems, 52
removing CD/DVD, 136
removing floppy, 127
removing hard drive, 122
second hard drive, 125
serial ATA, 122
DVD drive
problems, 53
DVDs, 27
playing, 24
E
e-mail
problems, 54
End User License Agreement, 11
ergonomics information, 11
error messages
beep codes, 76
troubleshooting, 56
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Index 207
F
Files and Settings Transfer
Wizard, 44
Finding Information, 11
Flex Bay drive
Media Card Reader, 16
floppy drive
installing, 129
removing, 127
H
hard drive
installing, 124
installing second, 125
problems, 54
removing, 122
hardware
beep codes, 76
conflicts, 87
Dell Diagnostics, 80
Help and Support Center, 14
help file
Windows Help and Support
Center, 14
hibernate mode, 38
I
I/O panel
replacing, 152
installing parts
before you begin, 97
recommended tools, 97
Internet
problems, 54
Internet connection
about, 48
options, 48
setting up, 49
IRQ conflicts, 87
K
keyboard
problems, 58
L
labels
Microsoft Windows, 12
Service Tag, 12, 15
M
Media Card Reader
installing, 133-134
problems, 62
removing, 133
using, 30
book.book Page 207 Friday, April 4, 2008 12:10 PM
208 Index
memory
installing, 109
problems, 63
messages
error, 56
modem
problems, 54
monitor
blank, 72
clone mode, 33
connect DVI, 31-32
connect TV, 31-32
connect two, 31-32
connect VGA, 31-32
display settings, 33
extended desktop mode, 33
hard to read, 72
motherboard. See system board
mouse
problems, 64
N
network
Network Setup Wizard, 47
problems, 65
setting up, 47
Network Setup Wizard, 47
P
password
clearing, 176
jumper, 176
PCI cards
installing, 112
removing, 116
phone numbers, 188
playing CDs and DVDs, 24
power
button, 16
hibernate mode, 38
options, advanced, 39
problems, 66
standby mode, 33
power light
conditions, 66
Power Plan in Vista, 38
printer
cable, 22
connecting, 22
problems, 67
setting up, 22
USB, 22
problems
battery, 51
beep codes, 76
blue screen, 60
CD drive, 53
CD-RW drive, 53
computer crashes, 58-60
computer stops responding,
58-59
book.book Page 208 Friday, April 4, 2008 12:10 PM
Index 209
problems (continued)
conflicts, 87
Dell Diagnostics, 80
drives, 52
DVD drive, 53
e-mail, 54
error messages, 56
general, 58
hard drive, 54
Internet, 54
keyboard, 58
Media Card Reader, 62
memory, 63
modem, 54
monitor is blank, 72
monitor is hard to read, 72
mouse, 64
network, 65
power, 66
power light conditions, 66
printer, 67
program crashes, 59
program stops responding, 59
programs and Windows
compatibility, 60
restore to previous state, 88
scanner, 69
screen is blank, 72
screen is hard to read, 72
software, 59-61
sound and speakers, 70
technical support policy, 180
troubleshooting tips, 51
volume adjusting, 70
Product Information Guide, 11
Program Compatibility
Wizard, 60
R
RAID array, creating, 44
regulatory information, 11
Removing Memory, 111
Removing the FlexBay Break-
Away Metal Plate, 131
Removing the FlexBay break-
away metal plate, 131
Replacing the Drive Panel
Insert, 132
ResourceCD
Dell Diagnostics, 80
S
S.M.A.R.T, 79
safety instructions, 11
SATA. See serial ATA
scanner
problems, 69
serial ATA, 122
Service Tag, 12, 15
settings
system setup, 172
Setup Diagram, 11
book.book Page 209 Friday, April 4, 2008 12:10 PM
210 Index
software
conflicts, 87
problems, 59-61
sound
problems, 70
volume, 70
speaker
problems, 70
volume, 70
specifications
audio, 168
computer information, 167
connectors, 169
controls and lights, 170
drives, 169
environmental, 171
expansion bus, 168
memory, 167
physical, 171
power, 170
processor, 167
technical, 167
video, 167
standby mode, 33
Starting the Dell Diagnostics
From the Drivers and
Utilities CD, 81
Starting the Dell Diagnostics
From Your Hard Drive, 80
support
contacting Dell, 183, 188
policy, 180
support website, 13
system board, 102
System Restore, 88
system setup
about, 172
entering, 172
options, 173
screens, 173
T
technical support
policy, 180
telephone numbers, 188
transferring information to a new
computer, 44
troubleshooting
conflicts, 87
Dell Diagnostics, 80
Hardware Troubleshooter, 87
Help and Support Center, 14
restore to previous state, 88
tips, 51
TV
connect to computer, 31-32
U
USB
booting to devices, 175
Using Windows Device Driver
Rollback, 84
book.book Page 210 Friday, April 4, 2008 12:10 PM
Index 211
V
volume
adjusting, 70
W
warranty information, 11
Windows Vista
Device Driver Rollback, 84
Files and Settings Transfer
Wizard, 44
Hardware Troubleshooter, 87
Help and Support Center, 14
Network Setup Wizard, 47
Program Compatibility
Wizard, 60
scanner, 69
System Restore, 88
wizards
Files and Settings Transfer
Wizard, 44
Network Setup Wizard, 47
Program Compatibility
Wizard, 60
book.book Page 211 Friday, April 4, 2008 12:10 PM
212 Index
book.book Page 212 Friday, April 4, 2008 12:10 PM

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