Dell Latitude C510 Users Manual User's Guide

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Dell™ Latitude™ C610/C510 User's Guide
This document describes the features and operation of your computer. This document is stored on your
computer hard drive. For information on other documentation included with your computer, see "Finding
Information."
CAUTION: Follow the safety instructions in the System Information Guide to help protect
your computer from damage and to ensure your own personal safety.

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to
avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the "Glossary."
Information in this document is subject to change without notice.
© 2001–2003 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, AccessDirect, Latitude, Dimension, Inspiron, OptiPlex, Dell Precision, Dell
TravelLite, and DellNet are trademarks of Dell Computer Corporation; Intel, Pentium, Celeron, and Intel SpeedStep are registered
trademarks of Intel Corporation; Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft
Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR Partner,
Dell Computer Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or
their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP01L
March 2003

P/N 7E406

Rev. A05

Finding Information
Documentation Updates
Using Windows®
Using Devices
Using the Drivers and Utilities CD
Fixing Problems
Installing Parts

Documentation Updates
Documentation updates are sometimes included with your computer to describe changes to your computer
or software. Always read these updates before consulting any other documentation because the updates
contain the latest information.

Readme files, which may be installed on your hard drive, provide last-minute updates about technical
changes to your computer or advanced technical reference material intended for experienced users or
technicians.

Using Windows®
Windows Help
Windows Help provides complete instructions for using the Microsoft® Windows operating system.

To access Windows Help:

In Windows XP, click the Start button and click Help and Support. For more information, see "Microsoft®
Windows® XP Features."

In Windows 98 and Windows 2000, click the Start button and click Help.

Microsoft Windows Guide
For more information on using the Windows operating system, see the Microsoft Windows documentation
that came with your computer.

Using Devices
Dell™ User's Guides
For help on using your computer devices (such as a modem) and options you purchase separately from your
computer, see the device user's guide.

In Windows XP, click the Start button and click Help and Support. From the Help and Support window,
click the link to access the user and system guides.

In Windows 98 or Windows 2000, from the Windows desktop or Start menu, double-click the Dell User's
Guides (or Dell Documents) icon.

Using the Drivers and Utilities CD
The Drivers and Utilities CD contains software, the Dell Diagnostics, and user's guides for your computer and
optional devices. If you ever need to reinstall a driver or utility, run diagnostics tests on your computer, or
access the user's guides, use the Drivers and Utilities CD. See "Reinstalling Software" and "Using Dell
Diagnostics."

Fixing Problems
For help with fixing computer problems, see "Solving Problems" and "Using Dell Diagnostics."

Microsoft Windows Guide
For more information on troubleshooting problems, see the Microsoft Windows documentation that came
with your computer.

Dell Support
For personalized online support, driver updates, and instant answers to your questions, access Dell Support
at support.dell.com.

Installing Parts
For help with adding parts to your computer, see "Removing and Replacing Parts."

For detailed information on the computer parts and assemblies and how to remove and replace them, see
the computer Service Manual on support.dell.com.

About Your Computer
Front View
Left Side View
Right Side View
Back View
Bottom View

Front View
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents.
Doing so can damage the computer or cause a fire.

1 display latch

8

touch pad

2 display

9

battery bay

3 keyboard status lights 10 track stick/touch pad buttons
4 keyboard

11 track stick

5 microphone

12 power button

6 device status lights

13 AccessDirect button

7 module bay

Display Latch
Keeps the display closed.

Display
For more information on using your color LCD, see "Using the Display."

Keyboard Status Lights

The green lights located above the keyboard indicate the following:

Keyboard Status Lights
Turns on when the numeric keypad is enabled.
Turns on when the uppercase letter function is enabled.
Turns on when the scroll lock function is enabled.

Keyboard

The keyboard includes a numeric keypad as well as the Microsoft® Windows® logo key
information on supported keyboard shortcuts, see "Using the Keyboard and Touch Pad."

Microphone
Allows you to record audio.

Device Status Lights

The

light turns on when the computer is turned on.

The

light turns on when the computer reads or writes data.

. For

The
light turns on steadily or blinks when the computer is in a power management mode. It also
blinks to indicate battery charge status.

If the computer is connected to an electrical outlet, the

light operates as follows:

Solid green: the battery is charging
Flashing green: the battery is fully charged

If the computer is running on a battery, the

light operates as follows:

Off: the battery is adequately charged (or the computer is turned off)
Flashing orange: the battery charge is low
Solid orange: the battery charge is critically low

NOTICE: To avoid data loss, never turn off the computer while the

light is flashing.

Module Bay
You can install devices such as a floppy drive, CD drive, CD-RW drive, DVD drive, Zip drive, second hard
drive, second battery, or Dell TravelLite™ travel module in the module bay. For more information, see "Using
the Module Bay."

Touch Pad
Use the touch pad and touch pad buttons as you would use a mouse. See "Using the Keyboard and Touch
Pad" for more information.

Battery Bay
When a battery is installed, you can use the computer without connecting it to an electrical outlet. See
"Using a Battery."

Touch Pad/Track Stick Buttons
Correspond to the left and right buttons on a standard mouse.

Track Stick

Use the track stick and track stick buttons as you would use a mouse. See "Using the Keyboard and Touch
Pad" for more information.

Power Button
Press the power button to turn on the computer or to enter standby mode.

If the computer stops responding, press and hold the power button until the computer turns off completely
(this may take several seconds).

Dell AccessDirect™ Button

Press this button to launch a frequently used program, such as your default Internet browser. You can
reprogram the button to launch a program of your choice.

For more information, see "Using the Keyboard and Touch Pad."

Left Side View

1 security cable slot
2 speaker
3 hard drive bay
4 PC Card slot

PC Card Slot
The PC Card slot has two connectors that support various types of PC Cards, including modems and network
cards. For more information, see "Using PC Cards."

Hard Drive
Reads and writes data on a hard disk.

Security Cable Slot

Lets you attach a commercially available antitheft device to the computer. Instructions for installing antitheft
devices are usually included with the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.

Speakers
Press the volume control keyboard shortcuts to adjust the volume of the integrated speakers. For more
information, see "Using the Keyboard and Touch Pad."

Right Side View
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents.
Doing so can damage the computer or cause a fire.

1 modem connector

5 audio connectors

2 network connector

6 infrared sensor

3 S-video TV-out connector 7 speaker
4 air vent

Modem Connector
If you ordered the optional internal modem, connect the telephone line to the modem
connector.
For information on using the modem, see the online modem documentation supplied
with your computer. See "Finding Information."

Network Connector
NOTE: The network connector is slightly larger than the modem connector. Do not plug a telephone
line into the network connector.

Use this connector to connect the computer to a network. The green and yellow
lights next to the connector indicate activity for both wired and wireless network
communications.
For information on using the network adapter, see the online network adapter
documentation supplied with your computer. See "Finding Information."

S-video TV-out Connector
Connects your computer to a TV. For more information, see "Playing CDs and Movies."

Air Vent
The computer uses an internal fan to create airflow through the vents, which prevents the computer from
overheating.
NOTE: The computer turns on the fans only when the computer gets hot. The fans may make a noise,
which is normal and does not indicate a problem with the fans or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents.
Doing so can damage the computer or cause a fire.

Audio Connectors

Attach headphones or speakers to the

Attach a microphone to the

connector.

connector.

Infrared Sensor

The infrared sensor lets you transfer files from your computer to another infrared-compatible device without
using cable connections.

When you receive your computer, the infrared sensor is disabled. To enable the infrared sensor, see "Using
the System Setup Program." For information on transferring data, see the documentation that came with

your infrared-compatible device or Windows Help or Windows Help and Support Center.

Back View
NOTICE: To avoid damaging the computer, wait 5 seconds after turning off the computer before you
disconnect an external device.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents.
Doing so can damage the computer or cause a fire.
NOTE: The computer turns on the fans only when the computer gets hot. The fans may make a noise,
which is normal and does not indicate a problem with the fans or the computer.

1 serial connector

6 video connector

2 parallel connector

7 AC adapter connector

3 docking connector 8 air vent
4 PS/2 connector

9 fan

5 USB connector

Serial Connector
Connects serial devices, such as a mouse or handheld device.

Parallel Connector

Connects a parallel device, such as a printer. You can also connect the optional
floppy drive directly to the parallel connector using the optional floppy drive cable.

Docking Connector
NOTE: Docking devices may not be available in all countries.

Connects the optional docking device. A docking device allows you to easily use
external devices with your computer, such as an external keyboard, mouse, and
monitor.
See the documentation that came with your docking device for additional
information.

PS/2 Connector
NOTE: You can use the integrated keyboard and an external keyboard at the same time. When you
attach a keyboard or numeric keypad, the keypad is disabled.
Connects PS/2-compatible devices, such as a mouse, keyboard, or external numeric
keypad.
Shut down the computer before attaching or removing a PS/2-compatible device. If
the device does not work, install the device drivers from the floppy disk or CD that
came with the device, and restart the computer.

USB Connector
Connects USB devices, such as a mouse, keyboard, or printer.

Video Connector
Connects an external monitor. See "Using the Display."

AC Adapter Connector
Connects an AC adapter to the computer.

The AC adapter converts AC power to the DC power required by the computer. You can connect the AC
adapter with your computer either turned on or off.

CAUTION: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to the power strip or electrical outlet may cause fire or
equipment damage.
NOTICE: When you disconnect the AC adapter from the computer, grasp the adapter cable
connector, not the cable itself, and pull firmly but gently to avoid damaging the cable.

Fan
The computer uses an internal fan to create airflow through the vents, which prevents the computer from
overheating.
NOTE: The computer turns on the fans only when the computer gets hot. The fans may make a noise,
which is normal and does not indicate a problem with the fans or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents.
Doing so can damage the computer or cause a fire.

Bottom View

1 Mini PCI card, modem, and memory module cover
2 device release latches
3 docking device latch

Mini PCI Card, Modem, and Memory Module Cover
Contains the memory module(s), optional modem, and optional Mini PCI card. See "Removing and Replacing
Parts."

Device Release Latches
Press a release latch to remove a device in the module bay. See "Using the Module Bay" for instructions.

Docking Device Latch
Latches onto the docking device.

Microsoft® Windows® XP Features
Overview
New User Interface
Files and Settings Transfer Wizard
Application and Device Compatibility
System Restore
User Accounts and Fast User Switching
Home and Small Office Networking
Internet Connection Firewall

Overview
Based on an enhanced version of the Windows 2000 operating system, Windows XP is available in consumer
and business editions: Windows XP Home Edition and Windows XP Professional. The features discussed are
available in both editions, but the Professional version, designed for business environments, includes
additional productivity, security, networking, and management features important in business environments.

For home users, Windows XP brings the significantly increased stability and security inherent in the Windows
2000/Windows NT® operating systems. It also provides better support for portable computers. Key new
Windows XP features include:
An improved desktop and user interface
Files and Settings Transfer Wizard
Application program compatibility enhancements
System Restore
Fast User Switching*
Expanded home and small office networking functions*
A personal firewall for always-on Internet connections*

*Home and small office features

Help and Support Center
The Help and Support Center, introduced with Microsoft Windows Millennium Edition (Me), replaces Windows
Help from earlier operating systems. The Help and Support Center provides an integrated resource center for
information and assistance in using, configuring, and troubleshooting your computer and installed hardware
devices and software. For Windows XP, the Help and Support Center features expanded search capabilities,
including full-text search and the capability to search across multiple remote sites in addition to files resident

on the hard drive. You can use a single print command to print an entire chapter of help content.

To open Help and Support Center, click the Start button, and then click Help and Support. From the home
page, you can conduct a search or select categories of information, leading to task and information topics
covering the use of your computer. Click User and System Guides for information on using your Dell™
computer, including installed hardware devices and software.

New User Interface
Windows XP features a redesigned user interface with a new visual style, a less cluttered desktop, and builtin desktop cleanup features. Window layout has also been changed for Windows XP and, as in the Control
Panel, emphasizes task presentation. The Start menu has been redesigned. The left half of the new Start
menu includes the most frequently used icons. As you use your computer, the icons in this area are changed
and rearranged depending on your computer usage patterns. If you wish to keep one of the icons
permanently in its location, right-click the icon and click Pin to Start menu.

To access all the programs installed on the computer, click All Programs at the bottom of the Start menu.
The right half of the new Start menu contains useful icons for accessing your files, configuring the computer,
and finding information and assistance. The Dell Solution Center icon opens a portal to services and
application programs installed on your Dell computer.

Switching to Classic View
If you wish, you may change the appearance of the Start menu, desktop and windows, or Control Panel
layout to that of earlier Windows operating systems. These classic view options are independent of each
other.

You can easily switch back and forth between the new Control Panel category view and the classic icon view
by clicking Switch to Classic View or Switch to Category View in the upper left area of the Control
Panel window. This can be handy if you would like to take advantage of the new, task-oriented features of
the Windows XP Control Panel, but you are accustomed to performing a particular task with the icon-oriented
classic Control Panel.

To change the appearance of the Start menu to the classic view:
1. Right-click the empty area on the task bar.
2. Click Properties.
3. Click the Start Menu tab.
4. Select Classic Start Menu and click OK.

If you prefer the classic window and button appearance, perform the following steps:
1. Right-click anywhere on the main desktop screen and click Properties.
2.
3.

1.
2. Click the Appearance tab.
3. From the Windows and buttons dropdown box, select Windows Classic style.
4. To customize color, font, and other classic desktop options, click Advanced.
5. When you have completed your appearance selections, click OK.

Clean Desktop Wizard
Another feature of Windows XP is the Desktop Cleanup Wizard. The wizard runs 7 days after you first start
your computer and every 60 days after that. The Desktop Cleanup Wizard first opens a dialog box informing
you that there are unused icons on the desktop and asking whether you want to run the wizard. If you elect
to run the wizard, it places unused desktop icons in a folder.

The default for the Desktop Cleanup Wizard is on. To turn the wizard off:
1. Right-click anywhere on the main desktop screen and click Properties.
2. Select the Desktop tab and click Customize Desktop.
3. In the Desktop cleanup options make sure that the Run Desktop Cleanup Wizard every 60 days
box is not checked.

You can run the Desktop Cleanup Wizard anytime by following these steps:
1. Right-click anywhere on the main desktop screen and select Properties.
2. Click the Desktop tab and click Customize Desktop.
3. Click Clean Desktop Now.
4. When the Desktop Cleanup Wizard appears, click Next>.
5. In the Shortcuts list, deselect any shortcuts you want to leave on the desktop, and then click Next>.
6. Click Finish to remove the shortcuts and close the wizard.

Taskbar Grouping
The Windows taskbar is a row of buttons that typically displays across the bottom of the screen. The taskbar
includes the Start menu button and a button for each open application. (The taskbar also includes the Quick
Launch icons and the notification area.) Windows XP groups multiple instances of the same application on
the taskbar. For example, if six instances of Internet Explorer are open, each displaying a button on the
taskbar, Windows XP groups the buttons next to one another on the taskbar. If space becomes an issue on
the taskbar, Windows XP consolidates all the Internet Explorer buttons into a single button. When clicked,
that button expands to a menu of the six Internet Explorer active sessions.

Notification Area Cleanup
Over time, software icons tend to proliferate in the notification area, the area in the bottom right corner of
the Windows desktop. Windows XP detects when icons in the notification area are not being accessed and
hides them. A caret, or chevron, button indicates that there are hidden icons that can be viewed by selecting
the button. You can also configure the notification area manually by right-clicking the taskbar, selecting
Properties, and then clicking Customize... in the Taskbar and Start Menu Properties window. For
example, you may choose to hide the antivirus program icon because it is rarely accessed, but display the
audio volume icon because it is used frequently. The notification area cleanup feature is automatically
enabled when the operating system is installed, but you may disable it by unchecking Hide inactive icons
in the Taskbar and Start Menu Properties window.

Files and Settings Transfer Wizard
The Files and Settings Transfer Wizard is used to migrate personal files and settings from one computer to
another (for instance, when upgrading to a new computer). Personal files include the documents, images,
spreadsheets, presentations, and e-mail messages on your computer. User settings include display
properties, window sizes, toolbar settings, dial-up connections, Internet bookmarks, and so forth on your
computer. The Files and Settings Transfer Wizard is run on a source (old) computer to collect the data and is
run again on the destination (new) computer to import the data. If the old computer is using an earlier
operating system, the wizard can be launched either from the Windows XP CD or from a diskette created on
the new Windows XP computer. You transfer the data to the new computer over a network or direct serial
connection, or store it on a removable medium such as a floppy disk, Zip disk, or writable CD.

To use the Files and Settings Transfer Wizard:
1. On the new Windows XP computer, click the Start button, point to All Programs-> Accessories->
System Tools, and click Files and Settings Transfer Wizard.
2. On the Files and Settings Transfer Wizard welcome screen, click Next>.
3. On the Which computer is this? screen, select New Computer, and then click Next>.

The Do you have a Windows XP CD? screen appears.

The Files and Settings Transfer Wizard guides you through the steps necessary to transfer user settings,
personal files, or both to the new computer. If a CD drive is not available, the wizard allows you to create a
wizard diskette to run on your old computer.
NOTE: The time required to collect and transfer data depends on the amount of data collected. Times
can vary from just a few minutes to several hours.

Application and Device Compatibility
Although Windows XP is designed to be compatible with a wide range of application programs and hardware

devices, some older programs and devices may not be usable. Check the Microsoft Web site at
www.microsoft.com for application programs and hardware devices known to be compatible. When buying
new software and devices, look for those that are labeled as ready for Windows XP. If you encounter
problems using an application program designed for an earlier Windows operating system, Windows XP
provides a compatibility mode feature (see "Program Compatibility Wizard"). If you are unsuccessful at
installing application programs or hardware devices designed to operate on earlier Windows operating
systems, contact the manufacturer of the product for information or updates for Windows XP.

Windows XP also includes a new technology that addresses the problems sometimes encountered on
previous operating systems with Windows application programs that, when installed, replace current versions
of certain Windows files with older versions. This situation can cause problems with the newer application
programs, which rely on the replaced files. To eliminate this problem and improve operating system stability,
Windows XP manages multiple versions of files and invokes the correct version required by a program.
NOTE: If you experience problems with your operating system or other applications after performing
an installation, you can use System Restore to return your computer to a previous stable condition.

Program Compatibility Wizard
A program compatibility feature is provided in Windows XP that solves some issues that may be encountered
when attempting to run older application programs. Using the Program Compatibility Wizard, you can
configure a program to run in an environment closer to Windows 95, Windows 98/Me, Windows NT 4.0 with
Service Pack 5, or Windows 2000.

To use the Program Compatibility Wizard:
1. Click the Start button, point to All Programs-> Accessories , and click Program Compatibility
Wizard.
2. When the Program Compatibility Wizard appears, click Next>.
3. Select how you want to locate the program to run with compatibility settings: from a list, available on
a CD, or manually located. Then click Next>.
4. Select the type of operating system for which the program was designed or on which it ran
successfully, and then click Next>.
5. If necessary, as for some games, select display settings for the program.
6. Click Next>.
7. To test the compatibility settings for the program, click Next>.

After you have determined whether the program is running correctly, return to the Program
Compatibility Wizard window.
8. Select Yes if the program ran correctly, No, try different compatibility settings, or No, I am
finished trying compatibility settings and click Next>.
9. Select either Yes to send information about the settings you used and whether they fixed the problem,
or select No, and then click Next>.
10. Click Finish to close the wizard.

9.

10.

System Restore
The System Restore feature of Windows XP provides the capability to restore the operating system, in the
event of a problem, to a previous state without losing personal data files (such as Word documents,
drawings, or e-mail).

System Restore actively monitors system file changes and some application file changes to record or store
previous versions before the changes occurred. System Restore maintains a rolling record of restore points;
to limit the amount of space used, older restore points are purged to make room for newer ones.

In the event of a serious operating system problem, System Restore can be used from Safe Mode or Normal
Mode to go back to a previous system state, restoring optimal system functionality.
NOTE: System Restore does not revert user data or document files, so restoring does not cause loss
of work, mail, or browsing history and favorites.
NOTE: Dell recommends that you make regular backups of your data files. System Restore does not
monitor changes to or recover your data files. In the event the original data on the hard drive is
accidentally erased or overwritten or becomes inaccessible because of a hard-drive malfunction,
backup files are required to recover lost or damaged data.

Using System Restore
System Restore monitors a core set of system and application program files, recording and sometimes
copying states of these files before changes are made. System Restore automatically creates restore points;
no user intervention is required. In addition, you can create restore points manually, if desired.

Restore points are created to allow you to choose previous system states. Each restore point gathers the
necessary information needed to restore to a precisely chosen system state. There are three types of restore
points:
System (automatically created) restore points (scheduled by your computer)
Installation (event-triggered) restore points (when a program is installed)
Manual restore points (created by you as needed)

Scheduled Automatic Restore Points
By default, System Restore creates a restore point every day that the computer is running. If your computer
is off for more than a day, a new restore point is created the next time you turn the computer on.

Event-Triggered Restore Points

Event-triggered restore points are created before key changes are made to the system. System Restore
automatically creates a restore point before the following events:
Application installations - System Restore creates a restore point before you install an application
program designed for Windows XP. You may wish to create a manual restore point before attempting
to install an older program.
AutoUpdate installation - When you choose to install the update, System Restore creates a restore
point before the actual installation of the update begins.
Restore operation - The restore operation itself also creates a restore point for undo purposes.
Microsoft Backup Utility recovery - Before Microsoft Backup Utility (only available in Windows XP
Professional) performs a backup recovery, System Restore creates a restore point.
Unsigned driver installation - The INF installer of Windows detects unsigned device-driver
installations. Drivers that are signed (electronically certified by the device manufacturer) do not
generate a restore point.

Manual Restore Points
If you are logged on to the computer as computer administrator or as a user with administrator rights, you
may create and name an on-demand restore point. (For information on types of user accounts, see "How to
Add Users.") This is useful to create a checkpoint to return to before making a particularly risky change,
before leaving a shared system to other users, or at a particular state you believe is optimal.

To create a restore point, perform the following steps:
1. Click the Start button, point to All Programs-> Accessories-> System Tools
System Restore.

, and then click

2. Select Create a restore point and click Next>.
3. Type a description of the restore point and click Create.

The date and time are automatically added to the description of the new restore point.

Restore Process
As the computer is used over time, restore points are collected in the archive without any management or
intervention. If you encounter operating system problems, you can use the System Restore feature to select
any of the restore points presented through the System Restore Wizard.

If problems occur after installing a device driver, you should first attempt to use Driver Rollback. If that is
unsuccessful, then use System Restore.

To return your computer to a previous, stable condition, perform the following steps:
1.

2.

1. Click the Start button, point to All Programs-> Accessories-> System Tools
System Restore.

, and then click

2. Select Restore my computer to an earlier time and click Next>.

The Select a Restore Point screen appears. The calendar on the left indicates in bold the dates on
which restore points were created.
3. Click a date, click a restore point for that date, and click Next>.
4. Click Next> to confirm the restore point selection and complete the restore process.

After System Restore finishes collecting data, the computer automatically restarts and the
Restoration Complete screen appears.
5. Click OK.

If you are not satisfied with the results of the restoration, you can repeat the preceding steps, using a
different restore point, or you can undo the restoration.

To undo a restoration, perform the following steps:
1. Click the Start button, point to All Programs-> Accessories-> System Tools
System Restore.

, and then click

2. Select Undo my last restoration and click Next>.
3. Click Next> to confirm the restoration undo.

After System Restore finishes collecting data, the computer automatically restarts and the Undo
Complete screen appears.
4. Click OK.

Driver Rollback
Windows XP device Driver Rollback can replace a device driver with the previously installed version. When
you install a new device driver that causes system instability, use Driver Rollback to reinstall the previous
drivers. In the event that Driver Rollback cannot reinstall your previous driver, you can use System Restore
to return your operating system to its state before the new device driver installation.

To use Driver Rollback, perform the following steps:
1. Click the Start button, and then right-click My Computer.
2. Click Properties.
3. Click the Hardware tab, and then click Device Manager.
4. In the Device Manager window, right-click the device for which the new driver was installed, and

5.

3.
4.
then click Properties.
5. Click the Drivers tab, and then click Roll Back Driver.

User Accounts and Fast User Switching
NOTE: Fast User Switching is the default user screen for both Home and Professional editions, but is
disabled in Windows XP Professional when the computer is a member of a computer domain.
Microsoft Windows XP includes a new feature that provides multiuser access to a single computer. Fast User
Switching, which is available in both the Home and Professional editions, allows users to access the
computer with their specific settings, including the desktop and various applications, without requiring the
previous user to log off. New users log on and switch from the original user's session to their own. New users
can run their desktop and applications without interfering with the original user. When the original user
returns, that user can switch back to the desktop and applications with the original settings. All of this is
accomplished without the delay of each individual user logging off the computer.

During setup, the computer administrator creates all the accounts that will be used on the computer. (For
information on types of accounts and adding new accounts, see "How to Add Users.") When the computer
starts, the main user screen appears with all of the user names. From this screen you select an account and
log in to that session.

How to Use Fast User Switching
To access Fast User Switching, perform the following steps:
1. Click the Start button and click Log Off.
2. When the Log Off Windows screen appears, click either Switch User or Log Off.

When you select Switch User, the main user screen appears. You can then select your account name and
log in. Your personal desktop appears.

What Happens When a Fast User Switch Occurs?
When a fast user switch occurs, the original user is not logged off the computer as previously happened on
other Microsoft operating systems. On Windows XP, the user's logon remains active, but is replaced by the
new user. Users can switch between login IDs as often as they want.

However, user applications active during a user switch remain active and running in the background while
the new user is working; this can result in a slower computer until the process finishes. For example, if one
user is downloading a large file from the Internet and another user logs on to the computer, the file
download continues in the background until it is complete.

While most applications continue to run in the background during a fast user switch, multimedia applications
do not. Because multimedia applications use resources that cannot easily be shared between different users
on a single computer, those applications terminate during the user switch, allowing the new user to take full
advantage of the multimedia capabilities.

Special Considerations With Fast User Switching
Considerations when using Fast User Switching include:
Some older Windows games may not operate with a fast user switch.
Multimedia games may shut down on a fast user switch.
DVD software shuts down and requires a restart when the user comes back.
Computers with low memory configurations can experience problems. The computer uses memory to
keep the first user's programs running in the background while the second user is logged on. On
computers with limited memory, this can cause the entire computer to run slowly. Fast User Switching
is off by default on computers with less than 128 megabytes (MB) of random-access memory (RAM).

Fast User Switching is unavailable if the computer has Windows XP Professional installed and is a member of
a computer domain.

How to Turn Off Fast User Switching
You must have a computer administrator account on the computer to turn off Fast User Switching. (For
information on types of accounts, see "How to Add Users.")

To disable Fast User Switching, perform the following steps:
1. Click the Start button, and click Control Panel.
2. In the Control Panel window, click User Accounts.
3. Under Pick a task, click Change the way users log on or off and do one of the following:
Select the Use Fast User Switching to log off check box to enable Fast User Switching.
Deselect the Use Fast User Switching to log off check box to disable Fast User Switching.
4. Click Apply Options.

How to Add Users
Only a computer administrator or a user with administrator rights can create multiple user accounts. The
individual who performs the initial operating system setup creates a computer administrator account and can
add any number of users during the initial setup. All user accounts created during setup have administrator
rights.

After initial operating system setup, the computer administrator or a user with administrator rights can
create additional user accounts.

To add users, perform the following steps:
1. Click the Start button, and click Control Panel.
2. In the Control Panel window, click User Accounts.
3. In the User Accounts window under Pick a Task, click Create a new account.
4. In the box under Name the new account, type the name of the new user. Click Next>.
5. Under Pick an account type, click the bullet next to the type of account you are going to create Computer administrator or Limited.
Computer administrators can change all computer settings.
Limited account users can change only a few settings such as their own passwords.
6. Click Create Account.

After the accounts are created, each shows up on the main user screen.

Home and Small Office Networking
The Network Setup Wizard includes a checklist and steps to guide you through the process of sharing
resources, such as files, printers, or an Internet connection, between computers in a home or small office. In
Windows XP, Microsoft has improved the online documentation and usability of operating-system tools for
setting up a home or small office network. New features in the operating system include support for the
Point-to-Point Protocol over Ethernet (PPPoE) and a built-in firewall.

Network Setup Wizard
The Home Network Wizard first appeared in Windows Me. To make setting up a home or small office network
easier, Microsoft developed an enhanced Network Setup Wizard for Windows XP. This version provides more
complete online documentation and support for setting up a home or small office network. The new wizard
automatically enables the personal firewall discussed later in this section (see "Internet Connection
Firewall").

To use the wizard, perform the following steps:
1. Click the Start button, point to All Programs-> Accessories-> Communications
Network Setup Wizard.
2. When the Network Setup Wizard appears, click Next>.
3.

, and click

2.
3. Click checklist for creating a network.

The checklist leads you through the steps necessary to set up a home or small office network and
provides extensive references for each step. When you have completed the necessary connections and
preparations, return to the Network Setup Wizard.
4. Select the Internet connection method and click Next>.
5. Select the desired Internet connection if required, and click Next>.
6. Type a description of the computer and a computer name, and then click Next>.
7. Review the network settings and click Next> to finish the setup.
8. When the setup process is complete, click Finish to close the wizard.

Internet Connection Firewall
Today's always-on cable modem and DSL Internet access connections offer unprecedented bandwidth to the
home, but also leave the connected computer or home network vulnerable to hacker attacks. The nature of
these attacks varies, but the goal is to gain access to individual computers attached to the Internet. With
this access, a hacker can browse the hard drive and add or delete files, discover passwords and credit card
numbers, and set the system up to launch attacks on other systems or websites. As a result, firewall
protection from these attacks is increasingly required on computers. Recognizing this need, Microsoft
provides an integrated firewall in Windows XP to provide immediate protection from outside access attempts.
When enabled, the Internet Connection Firewall provides basic protection suitable for most home and small
office users. The Internet Connection Firewall is disabled when the computer is connected to a domain.
NOTE: Enabling the Internet Connection Firewall does not reduce the need for virus-checking
software.
The firewall is automatically enabled when you run the Network Setup Wizard. When the firewall is enabled
for a network connection, its icon appears with a red background in the Network Connections portion of
the Control Panel. The Internet Connection Firewall can be applied to each Internet connection on the
computer. The firewall also provides basic logging capabilities. Not all events that appear in the log are
hacker attacks. Many different types of harmless events can appear in the log, such as routine checks by an
Internet Service Provider to verify the presence of your computer (pings).

The firewall is configured using the Properties dialog box associated with each Internet connection in the
Control Panel. The firewall can be enabled or disabled. Additional configuration options are available for more
advanced users. These advanced options include the ability to open or close specific Transmission Control
Protocol (TCP) or User Datagram Protocol (UDP) ports or to enable port redirection. Port redirection allows
access requests to a specific port on the firewall (such as port 80, the Web server port) to be automatically
redirected to another computer on the local network. This capability allows a Web server on a home network
to be protected by an edge firewall.

Using the Keyboard and Touch Pad
Dell™ AccessDirect™ Button
Numeric Keypad
Keyboard Shortcuts
Touch Pad
Track Stick
Customizing the Touch Pad and Track Stick
Changing the Track Stick Cap

Dell™ AccessDirect™ Button

Press this button to launch a frequently used program, such as your default Internet browser.
NOTE: When you connect an external keyboard to the computer, the button is disabled.
To change the reprogrammable button settings, or to find information on using the button:

In Windows XP
1.

1. Click the Start button, and then click Control Panel.
2. Under Pick a category, click Printers and Other Hardware, click Keyboard, and then click the
AccessDirect tab.
3. Click Help, and follow the instructions.

In Windows 98 and Windows 2000
1. Open the Control Panel window, and then double-click the Keyboard icon.
2. Click the AccessDirect tab in the Keyboard Properties window.
3. Click Help, and follow the instructions.

Numeric Keypad

NOTE: When you connect an external keyboard or keypad to the computer, the keypad is disabled.
The keypad numbers and symbols are marked in blue on the right of the keypad keys.

To enable the keypad, press

. The

To disable the keypad, press

again.

light indicates that the keypad is active.

To temporarily disable the keypad so that you can use other functions of a dual-function key, press
and the desired key, or press
function of the key.

and the desired uppercase letter or shift

Keyboard Shortcuts
System Functions
Restarts (reboots) the computer

Enables and disables the numeric keypad

Enables and disables scroll lock

Display Functions
Switches the video image to the next display in the following sequence: the integrated display,
an external monitor, and both displays simultaneously

Increases brightness on the integrated display only (not on an external monitor)

Decreases brightness on the integrated display only (not on an external monitor)

Power Management

Activates the power management mode of your choice. You can program this keyboard shortcut
on the Advanced tab in the Power Options Properties (or Power Management Properties)
window. In Windows® 98, you must first enable power management functions in the system
setup program before using this keyboard shortcut.

Speaker Functions
NOTE: If no sound comes from the speakers, press

and adjust the volume.

Increases the volume of the integrated speakers and external speakers, if attached

Decreases the volume of the integrated speakers and external speakers, if attached

Enables and disables the integrated speakers and external speakers, if attached

Windows® Logo Key Functions
Minimizes all open windows
Maximizes all windows

Runs Microsoft® Windows Explorer
Opens the Run dialog box
Opens the Find Files dialog box
Opens the Find Computer dialog box (if the computer is connected to a
network)
Opens the System Properties dialog box

To adjust keyboard operation, such as the character repeat rate:

In Windows XP, open the Control Panel, click Printers and Other Hardware, and then click
Keyboard.
In Windows 2000, open the Control Panel and double-click the Keyboard icon.

Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the
display. Use the touch pad and touch pad buttons as you would use a mouse.

To move the cursor, lightly slide your finger over the smooth sensor area.
To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left
touch pad button.
To select and move (or drag) an object, position the cursor on the object and tap down-up-down on
the touch pad. On the second down motion, leave your finger on the touch pad and move the selected
object by sliding your finger across the surface.
To double-click an object, position the cursor on the object and then tap twice on the touch pad or use
your thumb to press the left touch pad button twice.

Track Stick
The track stick detects the pressure and movement of your finger to allow you to move the cursor on the
display. Use the track stick and track stick buttons as you would use a mouse.

To move the cursor, press the track stick. Press up or down to move the cursor to the top or bottom of
the display screen. Press left or right to move the cursor to the left or right of the display screen.
To select an object, tap once on the track stick or use your thumb to press the left track stick button.
To select and move (or drag) an object, position the cursor on the object. Then press and hold the left
track stick button. Leave your thumb on the button and move the object by pressing the track stick in
the desired direction.
To double-click an object, position the cursor on the object and tap twice on the track stick or use your
thumb to press the left track stick button twice.

Customizing the Touch Pad and Track Stick
You can disable the touch pad and track stick or adjust their settings using the Mouse Properties window.

In Windows XP
1. Click the Start button, and then click Control Panel.
2. Under Pick a category, click Printers and Other Hardware.
3. Click Mouse, and click the Touch tab (or the tab for the touch pad or track stick) in the Mouse
Properties window.

If you have a Synaptics driver for the touch pad and track stick and you want to disable the device,
ensure that the touch pad or track stick (pointing stick) is selected first, and then click the setting to
disable the device. If your computer is docked and is connected to a PS/2 mouse, the touch pad and
track stick may be disabled.
4. Select the desired settings and click Apply.
5. Click OK to save the settings and close the window.

In Windows 98 and Windows 2000
1. Open the Control Panel window, and double-click the Mouse icon.
2. Click the Touch tab (or the tab for the touch pad or track stick) in the Mouse Properties window.

If you have a Synaptics driver for the touch pad and track stick and you want to disable the device,
ensure that the touch pad or track stick (pointing stick) is selected first, and then click the setting to
disable the device. If your computer is docked and is connected to a PS/2 mouse, the touch pad and
track stick may be disabled.
3. Select the desired settings and click Apply.
4. Click OK to save the settings and close the window.

Changing the Track Stick Cap
Your computer came with an additional track stick cap. You can purchase additional caps by visiting the Dell
website at support.dell.com. You may need to change the track stick cap if it wears down from prolonged
use.

1. Pull the cap off the track stick.
2. Align the new cap over the square track stick post and gently press the cap down onto the post.
3. Test the track stick to ensure that the cap is seated properly.

Using the Module Bay
About the Module Bay
Swapping Devices While the Computer Is Turned Off
Swapping Devices While Windows® Is Running

About the Module Bay
You can install devices such as a floppy drive, CD drive, CD-RW drive, DVD drive, Zip drive, second hard
drive, second battery, or Dell TravelLite travel module in the module bay.
NOTICE: To prevent damage to the docking connector, do not remove or replace devices while the
computer is connected to an APR or docking station.

Swapping Devices While the Computer Is Turned Off
1. Save and close any open files, exit any open programs, and shut down the computer.
2. If the computer is connected (docked) to an APR or docking station, undock it.
3. Close the display and turn the computer over.
4. Slide and hold the latch release, and pull the device out of the bay.

NOTICE: To prevent damage to devices, place them in a travel case when they are not inserted in
the computer. Store devices in a dry, safe place, and avoid pressing down on them or placing heavy
objects on top of them.
NOTICE: Insert devices before you dock and turn on the computer.
5. Insert the new device into the bay, and push it until you feel a click.
6. Turn on the computer.

Swapping Devices While Windows® Is Running
NOTICE: To prevent damage to the docking connector, do not remove or replace devices while the
computer is connected to an APR or docking station.

In Microsoft Windows XP
1.

1. Double-click the Safely Remove Hardware icon on the Microsoft Windows taskbar.
2. Click the device you want to eject.
3. Keep the display open, and tilt the computer back so that you can access the bottom of the computer.
4. Slide and hold the latch release, and pull the device out of the bay.
5. Insert the new device into the bay, and push it until you feel a click.
6. If necessary, enter your password to unlock your computer.

In Microsoft Windows 2000
1. Double-click the Unplug or Eject Hardware icon on the Microsoft Windows taskbar.
2. Click the device you want to eject and then click Stop.
3. Click OK, and wait until the device you want to eject is cleared from the list of devices in the Unplug
or Eject Hardware window.
4. Keep the display open, and tilt the computer back so that you can access the bottom of the computer.
5. Slide and hold the latch release, and pull the device out of the bay.
6. Insert the new device into the bay, and push it until you feel a click.
7. When Windows recognizes the new device, click Close.

In Microsoft® Windows 98
1. Right-click the Softex BayManager icon on the Microsoft Windows taskbar.
2. Click Remove/Swap.
3. Keep the display open, and tilt the computer back so that you can access the bottom of the computer.
4. Slide and hold the latch release, and pull the device out of the bay.
5. Insert the new device into the bay, and push it until you feel a click.
6. Click OK. Then click OK again to close the Softex BayManager window.

Using a Battery
Battery Performance
Checking the Battery Charge
Charging the Battery
Removing a Battery
Installing a Battery
Storing a Battery

Battery Performance
Use a battery to provide power to the computer when it is not connected to an electrical outlet. One battery
is supplied as standard equipment in the battery bay.

Battery operating time varies depending on operating conditions. Operating time is significantly reduced
when you perform operations including, but not limited to, the following:
Using optical drives, especially DVD and CD-RW drives
Using wireless communications devices, PC Cards, or USB devices
Using high-brightness display settings, 3D screen savers, or other power-intensive programs, such as
3D games
Running the computer in maximum performance mode

You can install an optional second battery in the module bay. With two fully charged batteries, you can
double operating time.
NOTE: Dell recommends that you connect your computer to an electrical outlet when writing to a CD.
You can check the battery charge before you insert the battery into the computer. You can also set power
management options to alert you when the battery charge is low.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace
the battery only with a compatible battery purchased from Dell. The lithium-ion battery is
designed to work with your Dell™ computer. You can also use the battery in any Latitude™
C-Family computer except the Latitude CS or CSx computers. Do not use a battery from CS
or CSx computers with your computer.
CAUTION: Do not dispose of the batteries with household waste. When your battery no
longer holds a charge, call your local waste disposal or environmental agency for advice on
disposing of a lithium-ion battery.

CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not
puncture, incinerate, disassemble, or expose the battery to temperatures above 60°C
(140°F). Keep the battery away from children. Handle damaged or leaking batteries with
extreme care. Damaged batteries may leak and cause personal injury or equipment
damage.

Checking the Battery Charge
The Microsoft® Windows® power meter window and
icon, the battery charge gauge and health gauge,
and the low-battery warning provide information on the battery charge.

Power Meter
The Windows power meter indicates the remaining battery charge. To check the power meter, double-click
the

icon on the taskbar. For more information on the Power Meter tab, see "Power Management."

If the computer is connected to an electrical outlet, a

icon appears.

Charge Gauge
Before you insert a battery, press and release the status button on the battery charge gauge to illuminate
the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For
example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights appear,
the battery has no charge.

Health Gauge

The battery life span is largely determined by the number of times it is charged. After hundreds of charge
and discharge cycles, batteries lose some charge capacity, or battery health. To check the battery health,
press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights appear, the
battery is in good condition, and more than 80 percent of its original charge capacity remains. Each light
represents incremental degradation. If five lights appear, less than 60 percent of the charge capacity
remains, and you should consider replacing the battery. See "Specifications" for more information about the
battery life span.

Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.
Then connect the computer to an electrical outlet, or install a second battery in the module bay. If the
battery runs completely out of power, hibernate (suspend-to-disk) mode begins automatically.
A low-battery warning occurs when the battery charge is approximately 90 percent depleted. The computer
beeps once, indicating that approximately 10 to 15 minutes of battery operating time remain. During that
time, the speaker beeps periodically. If two batteries are installed, the low-battery warning means that the
combined charge of both batteries is approximately 90 percent depleted. The computer enters hibernate (or
suspend-to-disk) mode when the battery charge is at a critically low level. For more information on lowbattery alarms, see "Power Management."

Charging the Battery
NOTE: The AC adapter charges a completely discharged battery in 1 to 2.5 hours, depending on
whether the computer is on. You can leave the battery in the computer as long as you like. The
battery internal circuitry prevents the battery from overcharging.
When you connect the computer to an electrical outlet or install a battery while the computer is connected to
an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter
then charges the battery and maintains the battery charge.

If the battery is hot from being used in your computer or being in a hot environment, the battery may not
charge when you connect the computer to an electrical outlet.

The battery is too hot to start charging if the
light flashes alternately green and orange. Ensure that the
computer is disconnected from an electrical outlet and allow the computer and the battery to cool to room
temperature. Then reconnect the computer to its electrical outlet and continue charging the battery.

For more information on resolving problems with a battery, see "Power Problems."

Removing a Battery

CAUTION: Before working inside your computer, read the safety instructions in your
System Information Guide.
NOTICE: If you choose to replace the battery with the computer in standby mode, you have up to 4
minutes to complete the battery replacement. After 4 minutes, the computer shuts down and you will
lose any unsaved data.
1. Ensure that the computer is turned off, suspended in a power management mode, or connected to an
electrical outlet.
2. If the computer is docked, undock it.
3. Slide and hold the battery bay (or module bay) latch release on the bottom of the computer, and then
remove the battery from the bay.

Installing a Battery
CAUTION: Before working inside your computer, read the safety instructions in your
System Information Guide.
Slide the battery into the bay until the latch release clicks.

Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery discharges
during prolonged storage. After a long storage period, recharge the battery fully before you use it.

Power Management
Management Tips
Power Management Modes
Power Options Properties (Power Management Properties)

Management Tips
NOTE: See "Using a Battery" for more information on conserving battery power.
Connect the computer to an electrical outlet when possible because the battery life expectancy is
largely determined by the number of times it is charged.
Place the computer in standby mode or hibernate mode when you leave the computer unattended for
long periods of time.
If you are going to connect your computer to a port replicator or a docking station, click None when
you program the display-close option on the Advanced tab in the Microsoft® Windows ® Power
Options Properties (or Power Management Properties) window.

NOTE: If the computer is running Windows 98, set power management options in the system setup
program.
To exit a power management mode, press the power button.

Power Management Modes
Standby Mode
Standby mode conserves power by turning off the display and the hard drive after a predetermined period of
inactivity (a time-out). When you exit standby mode, the computer returns to the same state it was in
before entering standby mode.
NOTICE: If your computer loses AC and battery power while in standby mode, you may lose data.
To enter standby mode:
In Windows XP, click the Start button, click Turn Off Computer, and then click Stand By.

In Windows 98 or Windows 2000, click the Start button, click Shutdown, click Standby, and then
click OK.

or
NOTE: If the computer is running Windows 98, set power management options in the system setup
program.
Depending on how you set the power management options in the Advanced tab, use one of the
following methods:
Press the power button.
Close the display.
Press the power management keyboard shortcut (sometimes referred to as the "sleep button"),
.

If an external monitor is connected to the computer when you close the display, the computer does not enter
standby mode. You can still use the external monitor.

To exit standby mode, press the power button or open the display depending on how you set the options in
the Advanced tab.

Hibernate Mode (Suspend-to-Disk Mode)
Hibernate mode (also called suspend-to-disk or S2D mode) conserves power by copying system data to a
reserved area on the hard drive and then completely turning off the computer. When you exit hibernate
mode, the computer returns to the same state it was in before entering hibernate mode.
NOTICE: Do not remove devices or undock your computer while your computer is in hibernate mode.
Your computer enters hibernate mode if the battery charge level becomes critically low.
NOTE: If the computer is running Windows 98, set power management options in the system setup
program.
Depending on how you set the power management options in the Advanced tab, use one of the following
methods to enter hibernate mode:
Press the power button.
Close the display.

Press the power management keyboard shortcut,

.

If an external monitor is connected to the computer when you close the display, the computer does not enter
hibernate mode. You can still use the external monitor.

NOTE: You cannot exit standby mode or hibernate mode by pressing a key or touching the touch pad.
NOTE: Some PC Cards may not operate correctly after the computer exits hibernate mode. Remove
and reinsert the card, or simply restart (reboot) your computer.
To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate
mode.

For more information on hibernate mode, see the documentation that came with your operating system.

Power Options Properties (Power Management
Properties)
To access the Windows Power Options Properties (or Power Management Properties) window:

In Windows XP
1. Click the Start button, and then click Control Panel.
2. Under Pick a category, click Performance and Management.
3. Under or pick a Control Panel icon, click Power Options.

In Windows 98 or Windows 2000
1. Open the Control Panel window.
2. Double-click the Power Options (or Power Management Properties) icon.

Power Schemes Tab
The Power schemes pull-down menu displays the selected preset power scheme. Depending on your
operating system, typical options are:
NOTE: Dell recommends that you use the Portable/Laptop power scheme to maximize battery
power.
Portable/Laptop
Home/Office
Always On

Presentation
Minimal Power Management
Max Battery

Windows XP controls the performance level of the processor depending on the power scheme you select. You
do not need to make any further adjustments to set the performance level. For information on setting
processor performance for other operating systems, see "Intel SpeedStep® Tab."

Each preset power scheme has different time-out settings for putting the computer into standby mode,
turning off the display, and turning off the hard drive. For more information on power management options,
see Windows Help or Windows Help and Support Center.

Alarms Tab
NOTE: To enable audible alarms, click each Alarm Action button and select Sound alarm.
The Low battery alarm and Critical battery alarm settings alert you with a message when the battery
charge falls below a certain percentage. When you receive your computer, the Low battery alarm and
Critical battery alarm check boxes are selected. Dell recommends that you continue to use these settings.
See "Using a Battery" for more information on low battery warnings.

Power Meter Tab
The Power Meter tab displays the current power source and amount of battery charge remaining.

Advanced Tab
The Advanced tab allows you to:
Set power icon and standby mode password options.

NOTE: If you are going to connect your computer to a port replicator or a docking station, click None
when you program the display-close option. This setting ensures that your computer does not enter
standby mode or hibernate mode when you close (lower) the display.
NOTE: If the computer is running Windows 98, set power management options in the system setup
program.
Program the following functions:
Activate standby mode.
Activate hibernate mode.
Shut down Windows and turn off the computer.

Choose no action (None).

To program these functions, click an option from the corresponding pull-down menu, and then click OK.

Hibernate Tab
NOTE: If the computer is running Windows 98, the Hibernate tab is not available.
The Hibernate tab lets you enable hibernate mode by clicking the Enable hibernate support check box.

Intel SpeedStep® Tab
NOTE: Windows XP controls the performance level of the processor depending on the power scheme
you select. See "Power Schemes Tab."
NOTE: To use Intel SpeedStep technology, a Microsoft Windows operating system must be running.
If your microprocessor supports Intel SpeedStep technology, the Power Options Properties (Power
Management Properties) window includes the Intel SpeedStep tab. The Intel SpeedStep technology
allows you to set the performance level of the processor according to whether the computer is running on
battery or AC power. Depending on your operating system, typical options are:
Automatic - The processor runs at its highest possible speed (Maximum Performance mode) unless
the computer is idle. When the computer is idle, the processor speed is optimized for battery power
(Battery Optimized mode).
Maximum Battery - Processor speed is optimized for battery power when the computer is not idle.
Maximum Performance - The processor runs at its highest possible speed even if the computer is
running on battery power.
Battery Optimized Performance - Processor speed is optimized for battery power even if the
computer is connected to an electrical outlet.

To change additional Intel SpeedStep options, click the Advanced button and then click one of the following
options:
Disable Intel SpeedStep technology control
Remove flag icon (from the system tray)
Disable audio notification when performance changes

Click OK to accept any changes, and then click OK to close the Intel SpeedStep window.

You can also change the Intel SpeedStep settings by right-clicking the flag icon in the system tray.

Using PC Cards
PC Card Types
Extended PC Cards
Installing a PC Card
Removing a PC Card or Blank

PC Card Types
See "Specifications" for information on supported PC Cards.

The PC Card slot has two connectors that supports four combinations of cards:
A single Type I or Type II card (using either the upper or lower PC Card connector)
One Type I card and one Type II card (using either connector)
Two Type I cards or two Type II cards
One Type III card (using the lower connector)

NOTE: "Type" of card refers to its thickness, not its functionality.
NOTE: A PC Card is not a bootable device.
The PC Card slot supports CardBus technology and extended PC Cards.

Extended PC Cards
An extended PC card (for example, a wireless network adapter) is longer than a standard PC Card. Follow
these precautions when using extended PC Cards:
Protect the exposed end of an installed card. Striking the end of the card can damage the system
board.
Always remove an extended PC Card before you pack the computer in its carrying case.
Install an extended card in the upper PC Card connector to allow room for a second PC Card.

Installing a PC Card

You can install a PC Card in the computer while the computer is running. The computer automatically detects
the card.

To install a PC Card, hold the card with its orientation symbol pointing into the slot and the top side of the
card facing up. Insert the card into the slot and press in firmly until the card is completely seated in its
connector. If you encounter too much resistance, do not force the card. Check the card orientation and try
again. If you have a rotating PC Card latch (one that pops out beyond the edge of the computer when you
insert the card), rotate the latch closed after inserting the card.

The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the
configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with
the PC Card.

PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert
into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the
documentation that came with the card.

Removing a PC Card or Blank
NOTICE: Use the PC Card configuration utility on the taskbar to select and stop a card from
functioning before you remove it from the computer. If you do not stop the card in the configuration
utility, you could lose data. Do not attempt to eject a card by pulling its cable, if one is attached.
For a push-button latch, press the latch and gently remove the card or blank. (For some push-button
latches, you must press the latch twice: once to pop the latch out, and then a second time to pop the card
out.)

For a rotating latch:
1.
2.

1. Rotate the latch outward.
2. Press in on the end of the latch.
3. Gently remove the card.

Save a blank to use when no PC Card is installed in a slot. Blanks protect unused slots from dust and other
particles.

Traveling With Your Computer
Identifying Your Computer
Packing the Computer
Travel Tips

Identifying Your Computer
Attach a name tag or business card to the computer, or, use a permanent marker or stencil to write a
unique identifying mark (such as your driver's license number) on the computer.
Write down your service tag sequence and store it in a safe place away from the computer or carrying
case. Use the service tag sequence if you need to report a loss or theft to law enforcement officials and
to Dell.
Create a file on the Microsoft® Windows® desktop called if_found. Place information such as your
name, address, and telephone number in this file.
Contact your credit card company, and ask if it offers coded identification tags.

Packing the Computer
Remove any external devices attached to the computer and store them in a safe place. Remove any
cables attached to installed PC Cards, and remove any extended PC Cards.
To make the computer as light as possible, remove the CD drive, DVD drive, CD-RW drive, or floppy
drive from the module bay and install the Dell TravelLite™ travel module.
Fully charge the main battery and any spare batteries you plan to carry with you.
Turn off the computer or put the computer into hibernate mode.
Disconnect the AC adapter.

NOTICE: When the display is closed, extraneous items on the keyboard could damage the display.
Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and then close
the display.
Use the optional Dell carrying case to pack the computer and its accessories together safely.
Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.
Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures
and overexposure to sunlight, dirt, dust, or liquids.

Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage
compartment.

NOTICE: Do not check the computer as baggage.

Travel Tips
NOTICE: Do not move the computer while using the CD, DVD, or CD-RW drive. Doing so can result in
loss of data.
Consider changing your power management options to maximize battery operating time.
If you are traveling internationally, carry proof of ownership-or of your right to use the computer if it
is company-owned-to speed your passage through customs. Investigate the customs regulations of
the countries you plan to visit and consider acquiring an international carnet (also known as a
merchandise passport) from your government.
Ensure that you know which electrical outlets are used in the countries you will visit, and have
appropriate power adapters.
Check with your credit card company for information about the kinds of emergency travel assistance it
offers to portable computer users.

Traveling by Air
Ensure that you have a charged battery available in case you are asked to turn on the computer.

NOTICE: Do not walk the computer through a metal detector. Send the computer through an x-ray
machine or have it hand inspected.
Before you use the computer on an airplane, verify that such usage is permitted. Some airlines forbid
the use of electronic devices during the flight. All airlines forbid the use of electronic devices during
takeoff and landing.

If Your Computer Is Lost or Stolen
Call a law enforcement agency to report the lost or stolen computer. Include the service tag sequence
in your description of the computer. Ask that a case number be assigned and write down the number,
along with the name, address, and telephone number of the law enforcement agency. If possible,
obtain the name of the investigating officer.

NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that
area. If you do not know, call a law enforcement agency where you live.
If the computer belongs to a company, notify the security office of the firm.

Contact Dell customer support to report the missing computer. Provide the computer service tag
sequence, the case number, and the name, address, and telephone number of the law enforcement
agency to which you reported the missing computer. If possible, give the name of the investigating
officer.

The Dell support technician will log your report under the computer service tag sequence and flag the
computer as missing or stolen. If someone calls Dell for technical assistance and gives your service tag
sequence, the computer is identified automatically as missing or stolen. The technician will attempt to get
the phone number and address of the caller. Dell will then contact the law enforcement agency to which you
made the report of the missing or stolen computer.

Passwords
About Passwords
Using a Primary Password
Using an Administrator Password
Using a Hard Drive Password
Assigning an Asset Tag

About Passwords
NOTE: Passwords are disabled when you receive your computer.
A primary password prevents unauthorized access to the computer at start-up. An administrator password
can be used in place of the primary password. A hard drive password helps prevent the unauthorized access
of data on the drive, even when the drive is placed into another computer.
NOTE: Only hard drives purchased from Dell for use with the Latitude C-Family computers support the
hard drive password option.
NOTICE: The passwords provide a high level of security for the data in your computer or hard drive.
However, they are not foolproof. If you require more security, you should obtain and use additional
forms of protection, such as data encryption programs or PC Cards with encryption features.
If you forget any of your passwords, contact your system administrator or call Dell. For your protection, Dell
technical support staff will ask you for proof of your identity to ensure that only an authorized person can
use the computer.

Using a Primary Password
The primary password allows you to protect the computer from unauthorized access.

After assigning a primary password, you must enter it each time you turn on your computer. The following
message appears each time you turn on the computer:
Please type in the primary or administrator password and press .

To continue, enter your password (maximum eight characters).

If you do not enter a password within 2 minutes, the computer returns to its previous state.

If you have assigned an administrator password, you can use it instead of the primary password. The
computer does not specifically prompt you for the administrator password.

NOTICE: If you disable the administrator password, the primary password is also disabled.

Using an Administrator Password
The administrator password is designed to give system administrators or service technicians access to
computers for repair or reconfiguration. The administrators or technicians can assign identical administrator
passwords to groups of computers, allowing you to assign the primary password.

When you set an administrator password, the Configure Setup option becomes available in the system
setup program. The Configure Setup option allows you to restrict access to the system setup program in
the same way a system password restricts access to the computer.

The administrator password can be used in place of the primary password. Whenever you are prompted to
enter the primary password, you can enter the administrator password instead.
NOTE: The administrator password provides access to the computer, but it does not provide access to
a hard drive protected by a hard drive password.
If you forget the primary password and do not have an administrator password assigned, or if you have both
a primary and an administrator password assigned but forget them both, contact your system administrator
or contact Dell.
NOTICE: If you disable the administrator password, the primary password is also disabled.

Using a Hard Drive Password
The hard drive password helps protect the data on your hard drive from unauthorized access. You can also
assign a password for the modular hard drive (if one is being used) that can be the same as or different from
the password for the primary hard drive.

After assigning a hard drive password, you must enter it each time you turn on the computer and each time
you resume normal operation from suspend mode or standby mode.

If the hard drive password is enabled, the following message appears each time you turn on the computer:
Please type in the hard-disk drive password and press .

To continue, enter your password (maximum eight characters). Press
previous state.

to return the computer to its

If you do not enter a password within 2 minutes, the computer returns to its previous state.

If you enter the wrong password, the following message appears:
Invalid password
[Press Enter to retry]

If the correct password is not entered in three attempts, the computer tries to boot from another bootable
device if the Boot First Device option in the system setup program is set to allow it. If the Boot First
Device option is not set to allow booting from another device, the computer returns to the state it was in
when you turned it on.

If the hard drive password, the modular hard drive password, and the primary password are the same, you
are prompted only for the primary password. If the hard drive password is different from the primary
password, you are prompted for both. Two different passwords provide greater security.

The administrator password provides access to the computer, but it does not provide access to a hard drive
protected by a hard drive password.

Assigning an Asset Tag
The Asset Tag utility allows you to enter an asset tag number that you or your company assigns to the
computer. After you enter an asset tag, the tag appears in the system setup screens.

You can also use the Asset Tag utility to enter an owner tag that appears in the system log-on screen and
with the primary password prompt.
NOTE: The Drivers and Utilities CD for your computer is a bootable CD.

Viewing Existing Asset Tag and Service Numbers
1. Boot the computer using a bootable floppy disk or CD.

2. Type cd c:\Dell\Util and press

3. Type asset and press

.

.

Assigning an Asset Tag Number
An asset tag number can have up to ten characters; any combination of characters excluding spaces is valid.
1.

2.

1. Boot the computer using a bootable floppy disk or CD.

2. Type cd c:\Dell\Util and press

.

3. Type asset and a space followed by the new number, and press

For example, type the following command line and press

.

:

asset 1234$ABCD&

4. When the computer prompts you to verify the asset tag number, type y and press

.

The computer displays the new or modified asset tag number and the service tag number.

Deleting an Asset Tag Number
1. Boot the computer using a bootable floppy disk or CD.

2. Type cd c:\Dell\Util and press

3. Type asset /d and press

.

.

Assigning an Owner Tag
An owner tag can have up to 48 characters; any combination of letters, numbers, and spaces is valid.
1. Boot the computer using a bootable floppy disk or CD.

2. Type cd c:\Dell\Util and press

.

3. Type asset /o and a space followed by the new owner tag, and press

For example, type the following command line and press

.

:

asset /o ABC Company

4. When the computer prompts you to verify the owner tag, type y and press

.

4.

The computer displays the new owner tag.

Deleting an Owner Tag
NOTE: For security, you cannot set, change, or delete the owner tag if the primary or administrator
passwords are set.
1. Boot the computer using a bootable floppy disk or CD.

2. Type cd c:\Dell\Util and press

3. Type asset /o /d and press

.

.

Asset Tag Options
To use one of the asset tag options (see the following table):
1. Boot the computer using a bootable floppy disk or CD.

2. Type cd c:\Dell\Util and press

.

3. Type asset and a space followed by the option, and then press

Asset Tag Option Description
/d

Deletes the asset tag number

/o owner tag

Specifies a new owner tag

/o /d

Deletes the owner tag

/?

Displays the Asset Tag utility help screen

.

Solving Problems
Power Problems

External Keyboard Problems

Error Messages

Unexpected Characters

Video and Display Problems

Drive Problems

Sound and Speaker Problems

Network Problems

Printer Problems

General Program Problems

Modem and Internet Connection
Problems
Touch Pad or Mouse Problems

If Your Computer Gets Wet
If You Drop or Damage Your
Computer

PC Card Problems

Power Problems
NOTE: Fill out the Diagnostics Checklist as you perform these steps.

Check the

light -

When the
light is lit or blinking, the computer has power. If the
light is blinking, the
computer is in standby mode-press the power button to exit standby mode. If the light is off,
press the power button to turn on the computer.
Charge the battery The battery charge may be depleted.
1. Reinstall the battery.
2. Use the AC adapter to connect the computer to an electrical outlet.
3. Turn on the computer.
Check the battery status light
If the
light flashes orange or is a steady orange, the battery charge is low or depleted.
Connect the computer to an electrical outlet.
If the
light flashes green and orange, the battery is too hot to charge. Turn off the
computer, disconnect the computer from the electrical outlet, and then let the battery and
computer cool to room temperature.
If the battery status light flashes rapidly orange, the battery may be defective. Contact Dell.

Test the electrical outlet Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Check the AC adapter Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is
on.
Connect the computer directly to an electrical outlet Bypass power protection devices, power strips, and the extension cable to verify that the
computer turns on.
Eliminate possible interference Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.
Adjust the Power Properties See "Power Management."
Reseat the memory modules If your computer power light turns on but the display remains blank, reseat the memory
modules.

Error Messages
NOTE: If the message is not listed, see the documentation for the operating system or the application
program that was running at the time the message appeared.

Auxiliary device failure The touch pad, track stick, or external PS/2 mouse may be faulty. For an external
mouse, check the cable connection. Enable the Pointing Device option in the system
setup program. If the problem persists, contact Dell.
Bad command or file name Ensure that you have spelled the command correctly, put spaces in the proper place,
and used the correct pathname.
Cache disabled due to failure The primary cache internal to the microprocessor has failed. Contact Dell.

CD drive controller failure The CD drive does not respond to commands from the computer. See "Drive
Problems."
Data error The floppy or hard drive cannot read the data. See "Drive Problems."
Decreasing available memory One or more memory modules may be faulty or improperly seated. Reseat the
memory modules and, if necessary, replace them. See "Adding Memory."
Disk C: failed initialization The hard drive failed initialization. Run the Hard-Disk Drive tests as described in
"Using Dell Diagnostics."
Floppy drive 0 seek failure The system configuration information may not match the hardware configuration. Run
the Diskette tests as described in "Using Dell Diagnostics."
Diskette read failure The floppy disk may be defective. If the
"Drive Problems."

light turns on, try a different disk. See

Diskette subsystem reset failed The floppy drive controller may be faulty. Run the Diskette tests as described in
"Using Dell Diagnostics."
Diskette write-protected Because the floppy disk is write-protected, the operation cannot be completed. Slide
the write-protect notch.
Drive not ready The operation requires a floppy disk in the drive or a hard drive in the bay before it
can continue. Insert a floppy disk, or push the floppy disk all the way into the drive
until the eject button pops out. Or, install a hard drive in the hard drive bay.
Error reading PCMCIA card The computer cannot identify the PC Card. Reinsert the card or try another PC Card.

Extended memory size has changed The amount of memory recorded in NVRAM does not match the memory installed in
the computer. Restart the computer. If the error appears again, contact Dell.
Gate A20 failure A memory module may be loose. Reinstall the memory modules and, if necessary,
replace them.
General failure The operating system is unable to carry out the command. This message is usually
followed by specific information-for example, Printer out of paper. Take the
appropriate action.
Hard-disk drive configuration error The computer cannot identify the drive type. Turn off the computer, remove the hard
drive, and boot the computer from a bootable floppy disk or CD. Then turn off the
computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive
tests as described in "Using Dell Diagnostics."
Hard-disk drive controller failure 0 The hard drive does not respond to commands from the computer. Turn off the
computer, remove the hard drive, and boot the computer from a bootable floppy disk
or CD. Then turn off the computer, reinstall the hard drive, and restart the computer.
If the problem persists, try another drive. Run the Hard-Disk Drive tests as described
in "Using Dell Diagnostics."
Hard-disk drive failure The hard drive does not respond to commands from the computer. Turn off the
computer, remove the hard drive, and boot the computer from a bootable floppy disk
or CD. Then turn off the computer, reinstall the hard drive, and restart the computer.
If the problem persists, try another drive. Run the Hard-Disk Drive tests as described
in "Using Dell Diagnostics."
Hard-disk drive read failure The hard drive may be defective. Turn off the computer, remove the hard drive, and
boot the computer from a bootable floppy disk or CD. Then turn off the computer,
reinstall the hard drive, and restart the computer. If the problem persists, try another
drive. Run the Hard-Disk Drive tests in "Using Dell Diagnostics."
Insert bootable media The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a
bootable floppy disk or CD.
Invalid configuration information-please run System Setup Program -

The system configuration information does not match the hardware configuration.
This message is most likely to occur after a memory module is installed. Correct the
appropriate options in the system setup program. See "Using the System Setup
Program."
Keyboard clock line failure For external keyboards, check the cable connection. Run the Keyboard Controller test
as described in "Using Dell Diagnostics."
Keyboard controller failure For external keyboards, check the cable connection. Restart the computer, and avoid
touching the keyboard or the mouse during the boot routine. Run the Keyboard
Controller test as described in "Using Dell Diagnostics."
Keyboard data line failure For external keyboards, check the cable connection. Run the Keyboard Controller test
as described in "Using Dell Diagnostics."
Keyboard stuck key failure For external keyboards or keypads, check the cable connection. Restart the computer,
and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key
test as described in "Using Dell Diagnostics."
Memory address line failure at address, read value expecting value A memory module may be faulty or improperly seated. Reinstall the memory modules
and, if necessary, replace them.
Memory allocation error The software you are attempting to run is conflicting with the operating system,
another program, or a utility. Turn off the computer, wait 30 seconds, and then restart
it. Try to run the program again. If the error message still appears, see the software
documentation.
Memory data line failure at address, read value expecting value A memory module may be faulty or improperly seated. Reinstall the memory modules
and, if necessary, replace them.
Memory double word logic failure at address, read value expecting value A memory module may be faulty or improperly seated. Reinstall the memory modules
and, if necessary, replace them.

Memory odd/even logic failure at address, read value expecting value A memory module may be faulty or improperly seated. Reinstall the memory modules
and, if necessary, replace them.
Memory write/read failure at address, read value expecting value A memory module may be faulty or improperly seated. Reinstall the memory modules
and, if necessary, replace them.
No boot device available The computer cannot find the floppy disk or hard drive. If the floppy drive is your boot
device, ensure that a bootable floppy disk is in the drive. If the hard drive is your boot
device, ensure that the drive is installed, properly seated, and partitioned as a boot
device.
No boot sector on hard drive The operating system may be corrupted. Contact Dell.
No timer tick interrupt A chip on the system board may be malfunctioning. Run the System Set tests as
described in "Using Dell Diagnostics."
Non-system disk or disk error A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer.
Not a boot diskette The operating system is trying to boot to a nonbootable floppy disk. Insert a bootable
floppy disk.
Operating system not found Contact Dell.
Optional ROM bad checksum The optional ROM apparently failed. Contact Dell.
A required .DLL file was not found The program that you are trying to open is missing an essential file. Remove and then
reinstall the program:

Microsoft® Windows® XP:
1. Click the Start button.
2.
3.
4.

1.
2.
3.
4.
5.
6.

Click Control Panel.
Click Add or Remove Programs.
Select the program you want to remove.
Click the Change or Remove Program icon.
See the program documentation for installation instructions.

Windows 2000:
1.
2.
3.
4.
5.

Click the Start button, point to Settings, and then click Control Panel.
Double-click the Add/Remove Programs icon.
Select the program that you want to remove.
Click Change or Remove Programs and follow the prompts on the screen.
See the program documentation for installation instructions.

Windows 98:
1.
2.
3.
4.
5.

Click the Start button, point to Settings, and then click Control Panel.
Double-click the Add/Remove Programs icon.
Select the program that you want to remove.
Click Add or Remove Programs and follow the prompts on the screen.
See the program documentation for installation instructions.

Sector not found The operating system cannot locate a sector on the floppy or hard drive. You may
have a defective sector or corrupted FAT on the floppy or hard drive. Run the Windows
error-checking utility to check the file structure on the floppy disk or hard drive. See
the Windows® Help for instructions. If a large number of sectors are defective, back
up the data (if possible), and then reformat the floppy disk or hard drive.
Seek error The operating system cannot find a specific track on the floppy disk or hard drive. If
the error is on the floppy disk, try another floppy disk.
Shutdown failure A chip on the system board may be malfunctioning. Run the System Set tests as
described in "Using Dell Diagnostics."
Time-of-day clock lost power System configuration settings are corrupted. Connect your computer to an electrical
outlet to charge the battery. If the problem persists, try to restore the data by
entering the system setup program. Then immediately exit the program. See "Using
the System Setup Program." If the message reappears, contact Dell.
Time-of-day clock stopped The reserve battery that supports the system configuration settings may be dead.
Connect your computer to an electrical outlet to charge the battery. If the problem
persists, contact Dell.

Time-of-day not set-please run the System Setup program The time or date stored in the system setup program does not watch the system clock.
Correct the settings for the Date and Time options. See "Using the System Setup
Program."
Timer chip counter 2 failed A chip on the system board may be malfunctioning. Run the System Set tests as
described in "Using Dell Diagnostics."
Unexpected interrupt in protected mode The keyboard controller may be malfunctioning, or a memory module may be loose.
Run the System Memory tests and the Keyboard Controller test as described in "Using
Dell Diagnostics."
x:\ is not accessible. The device is not ready Insert a disk into the drive and try again.
Warning: Battery is critically low The battery is running out of charge. Replace the battery, or connect the computer to
an electrical outlet. Otherwise, activate hibernate mode or turn off the computer.

Video and Display Problems
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer supports, Dell
recommends that you attach an external monitor to your computer.

Check the
When the

light light is blinking, the computer has power.

If the
light is blinking, the computer is in standby mode-press the power button to
exit standby mode.
If the

light is off, press the power button.

If the
light is on, your power management settings may have caused the display to
turn off. Try pressing any key or move the cursor to exit standby mode.
Check the battery If you are using a battery to power your computer, the battery charge may be depleted.
Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.
Test the electrical outlet Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Check the AC adapter Check the AC adapter cable connections. If the AC adapter has a light, ensure that it is on.
Connect the computer directly to an electrical outlet Bypass power protection devices, power strips, and the extension cable to verify that the
computer turns on.
Adjust the Power Properties Search for the keyword standby in Windows Help or Windows Help and Support Center.
Switch the video image -

If your computer is attached to an external monitor, press
image to the display.

If the display is difficult to read

to switch the video

Adjust the brightness See "Using the Display" for instructions on adjusting the brightness.
Move the subwoofer away from the computer or monitor
If your external speaker system includes a subwoofer, ensure that the subwoofer is at least
60 cm (2 ft) away from the computer or external monitor.
Eliminate possible interference Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.
Rotate the computer to face a different direction Eliminate sunlight glare, which can cause poor picture quality.
Adjust the Windows® display settings

Windows XP:
1.
2.
3.
4.

Click the Start button and then click Control Panel.
Click Appearance and Themes.
Click the area you want to change or click the Display icon.
Try different settings for Color quality and Screen resolution.

Windows 98 and Windows 2000:
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Display icon and then click the Settings tab.
3. Try different settings for Colors and Screen area.
Run the Video diagnostics tests If no error message appears and you still have a display problem, but the display is not
completely blank, run the Video device group in "Using Dell Diagnostics." Then contact Dell.
See "Error Messages" If an error message appears, see "Error Messages."

If only part of the display is readable

Connect an external monitor
1. Turn off your computer and connect an external monitor to the computer.
2. Turn on the computer and the monitor and adjust the monitor brightness and contrast
controls.
If the external monitor works, the computer display or video controller may be defective.
Contact Dell.

Sound and Speaker Problems
If you have a problem with integrated speakers
NOTE: Fill out the Diagnostics Checklist as you perform the various printer checks.

Adjust the Windows® volume control Double-click the speaker icon in the lower-right corner of your screen. Be sure that the volume
is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to
eliminate distortion.
Adjust the volume using keyboard shortcuts -

See "Using the Keyboard and Touch Pad." Press
integrated speakers.

to disable (mute) or reenable the

Reinstall the sound (audio) driver See "Reinstalling Software."

If you have a problem with external speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have
been listening to MP3 songs, make sure that you did not turn the player volume down or off.

Check the speaker cable connections See the setup diagram supplied with the speakers.
Test the electrical outlet Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Ensure that the speakers are turned on See the setup diagram supplied with the speakers.
Adjust the Windows volume control Double-click the speaker icon in the lower-right corner of your screen. Be sure that the volume
is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to
eliminate distortion.
Test the speakers Plug the speaker audio cable into the line-out connector on the computer. Ensure that the
headphone volume control is turned up. Play a music CD.
Run the speaker self-test Some speaker systems have a self-test button on the subwoofer. See the speaker
documentation for self-test instructions.
Move the subwoofer away from the computer or monitor If your external speaker system includes a subwoofer, ensure that the subwoofer is at least
60 cm (2 ft) away from the computer or external monitor.
Eliminate possible interference Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.
Reinstall the Sound (audio) driver See "Reinstalling Software."
Run the Misc. PCI Devices diagnostic test See "Using Dell Diagnostics."
If the tests complete successfully, the controller is functioning properly.
If the problem persists, or if the tests do not complete successfully, contact Dell for
technical assistance.

Printer Problems
NOTE: Fill out the Diagnostics Checklist as you perform the various checks.

Check the printer cable connections Ensure that the printer cable is properly connected to the computer.
Check the printer cable
1.
2.
3.
4.

Turn off the printer and computer.
Swap the printer cable with a cable that you know is working.
Turn on the printer and computer, and try again to print.
If you print successfully, contact Dell for assistance in obtaining a new printer cable.

Test the electrical outlet Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Ensure that the printer is turned on See the documentation supplied with the printer.
Verify that Windows® recognizes the printer

Windows XP:
1.
2.
3.
4.

Click the Start button.
Click Control Panel.
Click Printers and Other Hardware.
Click View installed printers or fax printers. If the printer is listed, right-click the
printer icon.
5. Click Properties, and then select the Ports tab. Ensure that the Print to the following
port(s): setting is LPT1 (Printer Port).

Windows 98 and Windows 2000:
1. Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon.
2. Click Properties, and then select the Details tab (or Ports tab).
3. Ensure that the Print to the following port: option is set for your printer type:
For a parallel printer: LPT1 (Printer Port)
For a USB printer: USB
Reinstall the printer driver See "Reinstalling Software."

Check the printer Run the printer self-test. If the test does not complete successfully, the printer is probably
defective. Contact the printer manufacturer.

Modem and Internet Connection Problems
NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a
digital telephone network damages the modem.
NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the network
connector.
NOTE: Fill out the Diagnostics Checklist as you perform the various checks.
NOTE: Slow connection speeds can be caused by telephone noise as well as by telephone line or
network conditions. Contact your telephone company for more information.
NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly.
If you are sure that your modem is working properly and you still experience problems, contact your
ISP.

Check the telephone wall jack Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial
tone. Ensure that you have touchtone telephone service. Try connecting the modem to a
different telephone wall jack.
Connect the modem directly to the telephone wall jack If you have other telephone devices sharing the line, such as an answering machine, fax
machine, surge protector, or line splitter, then bypass them and connect the modem directly to
the telephone wall jack with the telephone line.
Check the connection Verify that the telephone line is connected to the modem.
Check the telephone line Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length,
try a shorter one.
Irregular dial tone If you have voice mail service, you may hear an irregular dial tone when you have messages.
Contact your telephone company for instructions on restoring a normal dial tone.
Turn off call waiting (catch-phone) -

See your telephone directory for instructions on deactivating this feature. Then adjust the dialup networking connection properties:

Windows XP:
1.
2.
3.
4.
5.
6.
7.

Click the Start button and then click Control Panel.
Click Printers and Other Hardware, and then click Phone and Modem Options.
Click to highlight your connection type in the displayed list.
Click the Dialing Rules tab and click Edit.
Click to place a check mark in the To disable call waiting box.
Select the disable code (for example, *70) from the drop-down menu.
Click Apply and then click OK.

Windows 2000:
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Phone and Modems Options icon.
3. In the Locations window, select the location for which you want to disable call waiting,
and then click Edit.
4. Ensure that To disable call waiting, dial: is checked and then select the proper code
according to the information in your telephone directory.
5. Click Apply and then click OK.
6. Close the Phone and Modems Options window.
7. Close the Control Panel.

Windows 98:
1.
2.
3.
4.

Click the Start button, point to Settings, and then click Control Panel.
Double-click the Modems icon.
In the Modems Properties window, click the Dialing Properties button.
Ensure that To disable call waiting, dial: is checked and then select the proper code
according to the information in your telephone directory.
5. Click Apply and then click OK.
6. Close the Modems Properties window.
7. Close the Control Panel.
Verify that the modem is communicating with Windows®

Windows XP:
1.
2.
3.
4.
5.

Click
Click
Click
Click
Click

the Start button.
Control Panel.
Network and Internet Connections.
Internet Options.
Network Diagnostics and perform the connectivity test.

Windows 2000:
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click Phone and Modems.
If multiple entries for the same modem or modems are listed but not installed, delete the
entries, restart the computer, and repeat steps 1 and 2.
3.
4.
5.

3. Click the Modems tab.
4. Click the COM port for your modem.
5. Click Properties, click the Diagnostics tab, and then click Query Modem to verify that
the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.

Windows 98:
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click Modems.
If multiple entries for the same modem or modems are listed but not installed, delete the
entries, restart the computer, and repeat steps 1 and 2.
3. Click the Diagnostics tab.
4. Click the COM port for your modem.
5. Click More Info to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
NOTE: If you still have problems with a Dell-provided modem, contact Dell for technical assistance. If
you have problems with a non-Dell–provided modem, contact the modem manufacturer.

Touch Pad or Mouse Problems
NOTE: Fill out the Diagnostics Checklist as you perform the various checks.
NOTE: If you need to disable your touch pad and/or track stick, see "Using the Keyboard and Touch
Pad."

Check the touch pad settings

Windows XP:
1. Click the Start button, click Control Panel, and click Printers and Other Hardware.
2. Click Mouse.
Try adjusting the settings.

Windows 98 and Windows 2000:
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Mouse icon.
Try adjusting the settings.
Check the mouse cable Shut down the computer. Disconnect the mouse cable and check it for damage. For PS/2 cables,

check the cable connector for bent or broken pins. Firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse directly to the
computer.
To verify that the problem is with the mouse, check the touch pad
1.
2.
3.
4.

Turn off the computer.
Disconnect the mouse.
Turn on the computer.
At the Windows® desktop, use the touch pad to move the cursor around, select an icon,
and open it.

If the touch pad operates correctly, the mouse may be defective.
Check the system setup program settings Verify that the system setup program lists the correct device for the pointing device option.
(The computer automatically recognizes a USB mouse without making any setting
adjustments.)
Test the mouse controller To test the mouse controller (which affects pointer movement) and the operation of the touch
pad or mouse buttons, run the Mouse test in the Pointing Devices device group in the Dell
Diagnostics.
Reinstall the touch pad driver See "Reinstalling Software."

PC Card Problems

Check the PC Card Ensure that the PC Card is properly inserted into the connector.
Ensure that the card is recognized by Windows® Double-click the Safely Remove Hardware (Unplug or Eject Hardware in Windows 2000)
icon in the taskbar. Ensure that the card is listed.
Run the PC Card diagnostics test See the documentation that came with the PC Card for instructions if a diagnostics test was
provided with the card.
If you have problems with a Dell-provided PC Card Contact Dell.
If you have problems with a PC Card not provided by Dell Contact the PC Card manufacturer.

External Keyboard Problems
NOTE: Use the integrated keyboard when working in MS-DOS® mode or when running the Dell
Diagnostics or the system setup program. When you attach an external keyboard, the integrated
keyboard remains fully functional.
NOTE: Fill out the Diagnostics Checklist as you perform the various checks.

Check the keyboard cable Shut down the computer. Disconnect the keyboard cable and check it for damage. For PS/2
cables, check the cable connector for bent or broken pins. Firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to
the computer.
Check the external keyboard
1. Turn off the computer, wait 10 to 20 seconds, and turn it on again.
2. Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the
boot routine.
3. In Windows® XP, click the Start button, point to All Programs, point to Accessories,
and click Notepad.
In Windows 98 or Windows 2000, click the Start button, point to Programs, point to
Accessories, and click Notepad.
4.

4. Type some characters on the external keyboard and verify that they appear on the
display.
If you cannot verify these steps, you may have a defective external keyboard.
To verify that the problem is with the external keyboard, check the integrated
keyboard
1.
2.
3.
4.

Turn off the computer.
Disconnect the external keyboard.
Turn on the computer.
In Windows XP, click the Start button, point to All Programs, point to Accessories, and
click Notepad.
In Windows 98 or Windows 2000, click the Start button, point to Programs, point to
Accessories, and click Notepad.

5. Type some characters on the integrated keyboard and verify that they appear on the
display.
If the characters appear now but did not with the external keyboard, you may have a defective
external keyboard.
Run the keyboard diagnostics tests See the PC-AT Compatible Keyboards tests in the Dell Diagnostics. If the tests indicate a
defective external keyboard, contact Dell.

Unexpected Characters
Disable the numeric keypad: Press

to disable the numeric keypad. Verify that the

Drive Problems
NOTE: Fill out the Diagnostics Checklist as you complete these checks.

If you cannot save a file to a floppy drive

light is not lit.

Ensure that Windows® recognizes the drive In Windows XP, click the Start button, and then click My Computer. In Windows 98 and
Windows 2000, double-click the My Computer icon on the Windows desktop. If the drive is not
listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses
can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart
the computer. Verify that the

light is blinking, indicating normal operation.

Ensure that the disk is not write-protected You cannot save data to a write-protected disk.
Try another floppy disk Insert another disk to eliminate the possibility that the original disk is defective.
Reinstall the drive
1.
2.
3.
4.

Save and close any open files, exit any open programs, and shut down the computer.
Remove the drive from the module bay.
Reinstall the drive.
Turn on the computer.

Clean the drive See "Cleaning Your Computer" for instructions.
Check the drive for errors
If a drive error message appears, see "Error Messages" for an explanation.
Run the Diskettes tests as described in "Using Dell Diagnostics."

If you cannot play a CD, CD-RW, or DVD
NOTE: High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a
defect in the drive or the CD.
Because of different worldwide file types, not all DVD titles work in all DVD drives.

Ensure that Windows recognizes the drive In Windows XP, click the Start button, and then click My Computer. In Windows 98 and
Windows 2000, double-click the My Computer icon on the Windows desktop. If the drive is not
listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses
can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart
the computer. Verify that the

light is blinking, indicating normal operation.

Try another disc Insert another disc to eliminate the possibility that the original disc is defective.
Adjust the Windows volume control Double-click the yellow speaker icon in the lower-right corner of your screen. Ensure that the
volume is turned up and that the sound is not muted.
Reinstall the drive
1. Save and close any open files, exit any open programs, and shut down the computer.
If the drive is installed in the module bay, remove the drive.
2. Reinstall the drive.
3. Turn on the computer.
Clean the drive or disc See "Cleaning Your Computer" for instructions.
Check the drive for errors
If the drive is a fixed drive:
1. Remove the hard drive and floppy drive.
2. Insert the Drivers and Utilities CD for your computer and turn on the computer.
3. Verify that the

light is blinking, indicating normal operation.

If a drive error message appears, see "Error Messages" for an explanation.Run the IDE Drives
tests as described in "Using Dell Diagnostics."

If you cannot eject the CD, CD-RW, or DVD drive tray
1. Ensure that the computer is off.
2. Straighten a paper clip and insert one end into the eject hole at the front of the drive;
push firmly until the tray is partially ejected.
3. Gently pull out the tray until it stops.

If you hear an unfamiliar scraping or grinding sound
Ensure that the sound is not caused by the program that is running.
Ensure that the disk or disc is inserted properly.

If the CD-RW drive stops writing

Disable standby mode in Windows before writing to a CD-RW See "Power Management."
Change the write speed to a slower rate See the help files for your CD creation software.
Close all other open programs Closing all other open programs before writing to the CD-RW may alleviate the problem.

If you have problems with a hard drive

Allow the computer to cool before turning it on A hot hard drive may prevent the operating system from starting. Try allowing the computer to
return to room temperature before turning it on.
Check the drive for errors

Windows XP and Windows 2000:
1. In Windows XP, click the Start button, and then click My Computer. In Windows 2000,
double-click the My Computer icon on the Windows desktop.
2. Right-click the drive letter (local disk) that you want to scan for errors, and then click
Properties.
3. Click the Tools tab.
4. Under Error-checking, click Check Now.
5. Click Start.

Windows 98:
Click the Start button, point to Programs-> Accessories-> System Tools, and then click
ScanDisk.

1.
2.

Any operating system:
1. Make sure the computer is completely turned off.
2. Insert a bootable floppy disk or the Drivers and Utilities CD for your computer, and turn
on the computer.
3. Fill out the Diagnostics Checklist and run the IDE Drives tests as described in "Using Dell
Diagnostics."

Network Problems

Check the network cable connector Ensure that the network cable connector is firmly connected to the connector on the computer
and the network wall jack.
Check the network lights on the network connector Green indicates that the network connection is active. If the status light is not green, try
replacing the network cable. Amber indicates that the network adapter driver is loaded and the
adapter is detecting activity.
Restart the computer Try to log on to the network again.
Contact your network administrator Verify that your network settings are correct and that the network is functioning.

General Program Problems
A program crashes
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or
CD.

See the software documentation Many software manufacturers maintain websites with information that may help you solve the
problem. Ensure that you properly installed and configured the program. Reinstall the program
if necessary.

A program stops responding

End the task

1.
2.
3.
4.

Press
.
If necessary, click Task Manager.
Select the program that is no longer responding.
Click End Task.

A solid blue screen appears

Turn the computer off If the computer does not respond to a keystroke or a proper shutdown, press the power button
until the computer turns off. Press the power button again to restart the computer. ScanDisk
automatically runs during the start-up process. Follow the instructions on the screen.

Error messages appear

Review "Error Messages" Look up the message and take the appropriate action. See the software documentation.
Confirm that the problem is software-related Fill out the Diagnostics Checklist and run the System Board Devices tests as described in "Using
Dell Diagnostics." If all tests in the device group run successfully, the problem may be softwarerelated. See the software documentation.

If Your Computer Gets Wet
CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the
computer is connected to an electrical outlet, Dell recommends that you turn off AC power
at the circuit breaker before attempting to remove the power cables from the electrical
outlet. Use the utmost caution when removing wet cables from a live power source.
CAUTION: Before working inside your computer, read the safety instructions in your
System Information Guide.
1. Turn off the computer, disconnect the AC adapter from the computer, and then disconnect the AC
adapter from the electrical outlet.
2. Turn off any attached external devices, and disconnect them from their power sources and then from
the computer.
3.

2.

3. Ground yourself by touching one of the metal connectors on the back of the computer.
4. Remove the module bay device and any installed PC Cards, and put them in a safe place to dry.
5. Remove the battery.
6. Wipe off the battery and put it in a safe place to dry.
7. Remove the hard drive.
8. Remove the memory modules.
9. Open the display and place the computer right-side up across two books or similar props to let air
circulate all around it. Let the computer dry for at least 24 hours in a dry area at room temperature.

NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the drying process.
CAUTION: To help prevent electrical shock, verify that the computer is thoroughly dry
before continuing with the rest of this procedure.
10. Ground yourself by touching one of the metal connectors on the back of the computer.
11. Replace the memory modules.
12. Replace the hard drive.
13. Replace the module bay device and any PC Cards you removed.
14. Replace the battery.
15. Turn on the computer and verify that it is working properly.

If the computer does not start, or if you cannot identify the damaged components, contact Dell.

If You Drop or Damage Your Computer
1. Save and close any open files, exit any open programs, and shut down the computer.
2. Disconnect the AC adapter from the computer and from the electrical outlet.
3. Turn off any attached external devices, and disconnect them from their power sources and then from
the computer.
4. Remove and reinstall the battery.
5. Turn on the computer.

If the computer does not start, or if you cannot identify the damaged components, contact Dell.

Using the Display
Adjusting Brightness
Switching the Video Image
Setting Display Resolution

Adjusting Brightness
When the computer is running on battery power, you can conserve power by setting the brightness control
to the lowest comfortable setting using the appropriate display keyboard shortcuts.

Switching the Video Image
You can use the
keyboard shortcut to switch the video image to the display only, the display
and external monitor simultaneously, or the external monitor only.

NOTE:

only works with CRT monitors, not with composite/S-video monitors.

If the external monitor is turned off when you boot your computer, the computer still sends the video image
to the external monitor, but you will not see an image on either the computer display or the external
monitor. To see an image, turn on the external monitor or switch the video image to the computer display.

Setting Display Resolution
To display a program at a specific resolution, both the video controller and display must support the program
and the necessary video drivers must be installed.

In Microsoft® Windows® XP:
1. Click the Start button, and then click Control Panel.
2. Under Pick a category, click Appearance and Themes.
3. Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click
Display.
4. Try different settings for Color quality and Screen resolution.

4.

If you choose a resolution or color palette that is higher than the display supports, the settings adjust
automatically to the closest possible setting.

In Windows 98 and Windows 2000:
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Display icon, and then click the Settings tab.
3. Try different settings for Colors and Screen area.

If you choose a resolution or color palette that is higher than the display supports, the settings adjust
automatically to the closest possible setting.
NOTE: As the resolution increases, icons and text appear smaller on the screen.
NOTE: Dell recommends that you use only the Dell-installed video drivers, which are designed to offer
the best performance with your factory-installed operating system.
If the video resolution setting is higher than that supported by the display, the computer enters pan mode.
In pan mode, the screen cannot be completely displayed. For example, the taskbar that usually appears at
the bottom of the desktop may no longer be visible. To view the rest of the screen, use the touch pad or
track stick to pan up and down and left and right.
NOTICE: You can damage an external monitor by using an unsupported refresh rate. Before
adjusting the refresh rate on an external monitor, see the monitor user's guide.

Using Dell Diagnostics
When to Use the Dell Diagnostics
Features of the Dell Diagnostics
Starting the Dell Diagnostics
Advanced Testing
Confirming the System Configuration Information

When to Use the Dell Diagnostics
Whenever a major component or device in your computer does not function properly, you may have a
component failure. If you are experiencing a problem with your computer, Dell recommends that you
perform the checks in "Solving Problems" and run the Dell Diagnostics before you call Dell for technical
assistance.

As long as the microprocessor and the display, keyboard, and CD or DVD drive are working, you can use the
Dell Diagnostics. Running the Dell Diagnostics may help you to resolve the problem yourself quickly without
having to contact Dell for assistance.

If you are experienced with computers and know what component(s) you need to test, simply select the
appropriate diagnostic test group(s) or subtest(s). If you are unsure about how to begin diagnosing a
problem, see "Starting the Dell Diagnostics" and "Advanced Testing."

Features of the Dell Diagnostics
The Dell Diagnostics helps you check your computer hardware without any additional equipment and without
destroying any data. By using the diagnostics, you can have confidence in your computer's operation. And if
you find a problem you cannot solve by yourself, the diagnostic tests can provide you with important
information you will need when talking to Dell's service and support personnel. If you are experiencing a
problem with your computer, Dell recommends that you perform the checks in "Solving Problems" and run
the Dell Diagnostics before you call Dell for technical assistance.
NOTICE: Use the Dell Diagnostics to test only your Dell computer. Using this program with other
computers may cause incorrect computer responses or result in error messages.
The diagnostic test groups or subtests also have these helpful features:
Options that let you perform quick checks or extensive tests on one or all devices
An option that allows you to choose the number of times a test group or subtest is repeated
The ability to display test results or to save them in a file
Options to temporarily suspend testing if an error is detected, or to terminate testing when an

adjustable error limit is reached
Extensive online Help screens that describe the tests and how to run them
Status messages that inform you whether test groups or subtests were completed successfully
Error messages that appear if any problems are detected

Starting the Dell Diagnostics
Before you can start the Dell Diagnostics, reset your boot sequence and boot from the Drivers and Utilities
CD for your computer.
1. Turn off the computer.
2. If the computer is docked, undock the computer.
3. Ensure that the computer is connected to an electrical outlet.
4. Turn on the computer.

5. When the Dell logo appears, press
immediately. If you wait too long and the Windows logo
appears, continue to wait until you see the Windows desktop. Then shut down your computer and try
again.
6. When the boot device list appears, change the boot sequence so that the CD or DVD drive boots first.

7. Insert the Drivers and Utilities CD into the drive and press

.

8. The computer restarts and runs the Dell Diagnostics.
9. When you have completed running diagnostics, remove the Drivers and Utilities CD.

When you start the diagnostics, the Dell logo screen appears, followed by a message telling you that the
diagnostics is loading. After the diagnostics loads, the Diagnostics Menu appears.

To select an option from this menu, highlight the option and press
corresponds to the highlighted letter in the option you choose.

Diagnostics Menu

, or press the key that

Option

Function

Test All Devices

Performs extensive diagnostic tests or quick diagnostic tests on all devices.

Test One Device Performs extensive diagnostic tests or quick diagnostic tests on one device
after you select it from a list of device groups. After you select Test One
Device, press
Advanced
Testing

for more information about a test.

Allows you to modify the parameters of a test and select a group of tests to
perform. You can access online Help for more information about Advanced
Testing.

Information and Provides test results, test errors, version numbers of the subtests used by the
Results
Dell Diagnostics, and additional help on the Dell Diagnostics.
Program
Options

Allows you to change the settings of the Dell Diagnostics.

Exit to MS-DOS

Exits to the MS-DOS® prompt.

For a quick check of your computer, select Quick Tests from the Test All Devices or Test One Device
option. Quick Tests runs only the subtests that do not require user interaction and that do not take a long
time to run. Dell recommends that you choose Quick Tests first to increase the odds of tracing the source
of the problem quickly.

For a thorough check of your computer, select Extended Tests from the Test All Devices option.

To check a particular area of your computer, select Extended Tests from the Test One Device option, or
select the Advanced Testing option to customize your test(s).

Advanced Testing
When you select Advanced Testing from the Diagnostics Menu, the following screen appears, listing the
diagnostic test device groups and devices of the selected device group, and it allows you to select categories
from a menu. Press the arrow keys or

to navigate the screen.

Advanced Testing Main Screen
NOTE: The test groups reflect the configuration of your computer.
Information in the Advanced Testing screen is presented as follows:
On the left side of the screen, the Device Groups area lists the diagnostic test groups in the order
they will run if you select All from the Run tests menu category. Press the up- or down-arrow key to
highlight a test device group.
On the right side of the screen, the Devices for Highlighted Group area lists the computer's
currently detected hardware and some of the relevant settings.

Two lines at the bottom of the screen make up the menu area (see "Advanced Testing Help Menu").
The first line lists the categories you can select; press the left- or right-arrow key to highlight a menu
category. The second line gives information about the category currently highlighted.

Advanced Testing Help Menu
For more information on using the Advanced Testing option:

1. Press

.

2. Highlight the Help category and press
highlighted letter in the category you choose.

, or press the key that corresponds to the

Advanced Testing Help Categories

Help
Category

Description

Menu

Provides descriptions of the main menu screen area, the Device Groups, and the
different diagnostic menus and commands and instructions on how to use them.

Keys

Explains the functions of all the keystrokes that can be used in Dell Diagnostics.

Device
Group

Describes the test group that is presently highlighted in the Device Groups list on
the main menu screen. It also provides reasoning for using some tests.

Device

Describes the function and purpose of the highlighted device in the Device Groups.
For example, the following information appears when you select the Device Help
category for Diskette in the Device Groups list:
Diskette
Drive A
The diskette disk drive device reads and writes data to and from diskettes.
Diskettes are flexible recording media, sometimes contained in hard shells.
Diskette recording capacities are small and access times are slow relative to
hard disk drives, but they provide a convenient means of storing and
transferring data.

Test

Provides a thorough explanation of the test procedure of each highlighted test
group subtest. An example of the Diskette subtest floppy drive Seek Test is as
follows:
Diskette
Drive A - floppy drive Seek Test

This test verifies the drive's ability to position its read/write heads. The
test operates in two passes: first, seeking from the beginning to ending
cylinders inclusively, and second, seeking alternately from the beginning to
ending cylinders with convergence towards the middle.
Versions

Lists the version numbers of the subtests that are used by the Dell Diagnostics.

Confirming the System Configuration Information
When you boot your computer from your Drivers and Utilities CD, the diagnostics checks your system
configuration information and displays it in the Device Groups area on the main screen.

The following sources supply this configuration information for the diagnostics:
The system configuration information settings (stored in NVRAM) that you selected while using the
system setup program
Identification tests of the microprocessor, the video controller, the keyboard controller, and other key
components
BIOS configuration information temporarily saved in RAM

Do not be concerned if the Device Groups area does not list the names of all the components or devices
you know are part of your computer. For example, you may not see a printer listed, although you know one
is attached to your computer. Instead, the printer is listed as a parallel port. The computer recognizes the
parallel port as LPT1, which is an address that tells the computer where to send outgoing information and
where to look for incoming information. Because your printer is a parallel communications device, the
computer recognizes the printer by its LPT1 address and identifies it as a parallel port. You can test your
printer connection in the Parallel Ports tests.

Cleaning Your Computer
Computer and Keyboard
Display
Touch Pad
Floppy Drive
CD, CD-RW, and DVD Drives
NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly onto the
display. Only use products specifically designed for cleaning computer displays.

Computer and Keyboard
1. Shut down and turn off your computer, disconnect any attached devices, and disconnect them from
their electrical outlets.
2. Remove any installed batteries.
3. Use a vacuum cleaner with a brush attachment to remove dust from the slots and holes on your
computer and between the keys on the keyboard.
4. Moisten a soft, lint-free cloth with water or a computer screen cleaner, and wipe the computer and
keyboard.

Display
1. Shut down and turn off your computer, disconnect any attached devices, and disconnect them from
their electrical outlets.
2. Remove any installed batteries.
3. Moisten a soft, lint-free cloth with water or a computer screen cleaner, and wipe the display until it is
clean.

Touch Pad
1. Shut down and turn off your computer, disconnect any attached devices, and disconnect them from
their electrical outlets.
2. Remove any installed batteries.
3. Moisten a soft, lint-free cloth with water, and stroke it gently across the surface of the touch pad. Do
not allow water from the cloth to seep between the touch pad and the surrounding palm rest.

2.
3.

Floppy Drive
Use only a commercially available cleaning kit to clean your floppy drive. Such kits contain pretreated floppy
disks to remove contaminants that accumulate during normal operation.

CD, CD-RW, and DVD Drives
NOTICE: Always use compressed air to clean the lens in the drive. Never touch the lens.
If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, clean the discs.
1. Hold the disc by its outer edge. It is also okay to touch the inside edge of the center hole.

NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.
2. With a soft, dry, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight
line from the center to the outer edge.

You can also purchase commercial products that clean discs and provide some protection from dust,
fingerprints, and scratches. Cleaning products for CDs are safe to use on DVDs.

Reinstalling Software
Overview
Reinstalling Drivers and Utilities
Manually Reinstalling Drivers

Overview
Your Dell™ computer shipped to you with all of the drivers and utilities it needs to run correctly already
installed-no further installation or configuration is needed. This section explains how to use the Dell Drivers
and Utilities CD to reinstall drivers and utilities on your computer.

Before reinstalling drivers or utilities, ensure that you are installing the correct one for your operating
system. The Drivers and Utilities CD may contain drivers for operating systems that are not on your
computer. For example, if your operating system is Microsoft® Windows® 2000, do not install a Windows 98
audio driver.

To reinstall drivers for optional devices such as wireless communications, DVD drives, and Zip drives, see the
software CD and documentation that came with those devices.

Reinstalling Drivers and Utilities
NOTICE: The Dell support website, support.dell.com, and the Drivers and Utilities CD provide
approved drivers for Dell computers. If you install drivers from other sources, your computer might
not work correctly.
1. Save your work in all open programs.
2. Insert your Drivers and Utilities CD into the CD or DVD drive.

In most cases, the CD should start running automatically. If it does not, start Windows Explorer, click
your CD drive directory to display the CD contents, and then double-click the autorcd application file.
If a welcome screen appears, click Next. The first time that you run the CD, it might prompt you to
install some setup files. Click OK and follow the instructions on the screen to continue.
3. From the Language pull-down menu in the toolbar, select your preferred language for the driver or
utility (if available).

A welcome screen appears.
4. Click Next.
5. Under Search Criteria, select the appropriate categories from the System Model, Operating
System, Device Type, and Topic pull-down menus.

4.
5.

A link or links appear(s) for the specific drivers or utilities used by your computer.
6. Click the link of a specific driver or utility to display information about the driver or utility you want to
install.
7. Click the Install button (if present) to start the automatic installation. At the welcome screen, follow
the screen prompts to complete the installation.

If no Install button is present, automatic installation is not an option. For installation instructions,
either go to the appropriate procedure below or click Extract, follow the extracting instructions, and
read the readme file.
If instructed to navigate to the driver files, click the CD directory on the driver information screen to
display the files associated with that driver.

Manually Reinstalling Drivers
Reinstalling the Modem or Network Adapter Driver
Windows XP
1. Insert the Drivers and Utilities CD.
2. Click the Start button, and click Control Panel.
3. Under Pick a category, click Performance and Maintenance.
4. Under or pick a Control Panel icon, click System.
5. At the System Properties screen, click the Hardware tab.
6. Click Device Manager.
If you are installing a modem driver, click Modem and then click the appropriate modem.
If you are installing a network adapter, click Network adapters, and then click 3Com 3C920
Integrated Fast Ethernet Controller.
7. Click Action, and then click Update Driver.
8. Select Install from a list or specific location (Advanced), and then click Next.
9. Verify that Search removable media is selected, and then click Next.
10. When the name of the appropriate driver appears, click Next.
11. Click Finish and restart your computer.

Windows 98 and Windows 2000
1.
2.

1. Save and close any open files, exit any open programs, and insert your Drivers and Utilities CD.
2. Click the Start button, point to Settings, and then click Control Panel.
3. From the Control Panel, double-click the System icon.
4. In the System Properties window, click the Hardware tab.
5. Click Device Manager.
If you are installing a modem driver, click Modem and then click the appropriate modem.
If you are installing a network adapter, click Network adapters, and then click 3Com 3C920
Integrated Fast Ethernet Controller.
6. Click Action, and then click Properties.
7. Click the Driver tab, click Update driver, and then click Next.
8. Verify that Search for a suitable driver for my device (Recommended) is selected, and then click
Next.
9. Verify that CD-ROM drives is selected, and then click Next.
10. When the name of the appropriate driver appears, click Next.
11. Click Finish and restart your computer.

Reinstalling the Asset Tag Utility
1. Insert the Drivers and Utilities CD.

In most cases, the CD should start running automatically. If it does not, start Windows Explorer, click
your CD drive directory to display the CD contents, and then double-click the autorcd application file.
If a welcome screen appears, click Next. The first time that you run the CD, it might prompt you to
install some setup files. Click OK and follow the instructions on the screen to continue.
2. Under Search Criteria, select the appropriate categories from the System Model, Operating
System, and Device Type pull-down menus, and select Utilities from the Topic pull-down menu.

A link or links appear(s) for the specific utilities used by your computer.
3. Click Asset Tag.
4. Click Extract.
5. Unzip the Asset Tag utility on the Drivers and Utilities CD to the c:\dell\util directory on your hard
drive.

Removing and Replacing Parts
Replacing the Hard Drive
Adding Memory
Adding a Mini PCI Card
Adding a Modem

Replacing the Hard Drive
NOTICE: To prevent data loss, turn off your computer before removing the hard drive. Do not
remove the hard drive while the computer is on, in standby mode or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other
than Dell.
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not
touch the metal housing of the hard drive.
To replace the hard drive in the hard drive bay:
1. Save and close any open files, exit any open programs, and shut down the computer.
2. Remove all installed batteries, and disconnect the AC adapter cable and any external devices from the
computer.
3. Ground yourself by touching a metal connector on the back of the computer.
4. Turn the computer over. Remove the hard drive screw(s) with a small screwdriver and place the
screw(s) in a safe location.

NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See
"Protecting Against Electrostatic Discharge" in your System Information Guide.
5. Lift up the hard drive cover until you feel a click.
6. Slide the hard drive out of the computer.
7. Remove the new drive from its packaging.

Save the original packaging to use when storing or shipping the hard drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you force the hard drive into
place using excessive force, you may damage the connector.
8. Push the hard drive until it is fully seated in the bay.
9. Replace and tighten the screw(s) you removed in step 4.
10. Use the Operating System CD to install the operating system for your computer.
11. Use the Drivers and Utilities CD to install the drivers and utilities for your computer.

Adding Memory
You can increase your computer memory by installing memory modules on the system board. See
"Specifications" for information on the memory supported by your computer. Be sure to add only memory
modules that are intended for your computer.
CAUTION: Before working inside your computer, read the safety instructions in your
System Information Guide.

1.

NOTE: Memory modules purchased from Dell are covered under your computer warranty.
1. Save and close any open files, exit any open programs, and shut down the computer.
2. If the computer is docked, undock it.
3. Remove any installed PC Cards.
4. Remove all installed batteries, and disconnect the AC adapter cable and any external devices from the
computer.
5. Ground yourself by touching a metal connector on the back of the computer, and continue to do so
periodically during this procedure.

NOTICE: While you work, periodically touch unpainted metal on the computer to dissipate static
electricity that might harm internal components.
6. Turn the computer over, loosen the two captive screws, and remove the "circle K" screw from the
memory module cover.

7. Place your finger under the cover at the indentation and lift and slide the cover open.

NOTICE: To prevent damage to the memory module connector, do not use tools to spread the inner
metal tabs that secure the memory module.
8. If you are replacing a memory module, remove the existing module.

8.

NOTICE: Handle memory modules by their edges, and do not touch the components on a module.
a. Use your fingertips to carefully spread apart the securing clips on each end of the memory
module connector.

The module should pop up.
b. Remove the module from the connector.

NOTICE: If you need to install memory modules in two connectors, install a memory module in the
connector labeled "JDIM1 (DIMMA)" before you install a module in the connector labeled "JDIM2
(DIMMB)."
9. Ground yourself and install the new memory module:
a. Align the notch in the module with the slot in the center of the connector.

b. Slide the edge of the module firmly into the connector, and rotate the module down until you feel
a click. If you do not feel the click, remove the module and reinstall it.

NOTE: If the memory module is not installed properly, the computer does not boot. No error message
indicates this failure.
10. Replace the cover and screw(s).

NOTICE: If the memory module cover is difficult to close, remove the module and reinstall it. Forcing
the cover to close may damage your computer.
11.

11. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical
outlet.
12. Turn on the computer.

As the computer boots, it detects the additional memory and automatically updates the system configuration
information.

Adding a Mini PCI Card
CAUTION: Before working inside your computer, read the safety instructions in your
System Information Guide.
If you ordered a Mini PCI card at the same time that you ordered your computer, Dell has already installed
the card for you.
1. Make sure that the work surface is flat and clean to prevent scratching the computer cover.
2. Save and close any open files, exit any open programs, and shut down the computer.
3. Disconnect the computer from the electrical outlet.
4. Wait 10 to 20 seconds and then disconnect any attached devices.
5. Remove any installed PC Cards, batteries, and devices.
6. To ground yourself, periodically touch an unpainted metal surface on the back of the computer while
you work.
7. Handle components and cards by their edges, and avoid touching pins and contacts.
8. Turn the computer over, loosen the two captive screws, and remove the screw labeled "circle K" from
the Mini PCI card cover.
9. Place your finger under the cover at the indentation and lift and slide the cover open.

10. If a Mini PCI card is not already installed, go to step 11. If you are replacing a Mini PCI card, remove
the existing card:
a. Disconnect the Mini PCI card from the antenna cables.

b. To release the Mini PCI card, spread the metal securing tabs until the card pops up slightly.
c. Lift the Mini PCI card out of its connector.

1 antenna connectors on card (2)
2 antenna cables (2)
11. Align the Mini PCI card with the socket at a 45-degree angle, and press the Mini PCI card into the
socket.
12. Connect the antenna cable(s) from the Mini PCI card to the antenna connector(s) on the computer.

NOTICE: The connectors are keyed for correct insertion; do not force the connections.
13. Lower the Mini PCI card toward the inner tabs to approximately a 20-degree angle.
14. Continue lowering the Mini PCI card until it snaps into the inner tabs of the socket.
15. Replace the cover.

Adding a Modem
CAUTION: Before working inside your computer, read the safety instructions in your
System Information Guide.
If you ordered the modem at the same time that you ordered your computer, Dell has already installed the
modem for you.
1. Make sure that the work surface is flat and clean to prevent scratching the computer cover.
2.
3.

1.
2. Save and close any open files, exit any open programs, and shut down the computer.
3. Disconnect the computer from the electrical outlet.
4. Wait 10 to 20 seconds and then disconnect any attached devices.
5. Remove any installed PC Cards, batteries, and devices.
6. To ground yourself, periodically touch an unpainted metal surface on the back of the computer while
you work.
7. Handle components and cards by their edges, and avoid touching pins and contacts.
8. Turn the computer over, loosen the two captive screws, and remove the "circle K" screw from the
modem cover.
9. Place your finger under the cover at the indentation and lift and slide the cover open.

10. If a modem is not already installed, go to step 11. If you are replacing a modem, remove the existing
modem:
a. Remove the screw(s) securing the modem to the system board, and set them aside.

NOTICE: Do not pull on the modem cable. Pull from the modem connector to disconnect the cable.
b. Pull straight up on the attached pull tab to lift the modem out of its connector on the system
board and disconnect the modem cable.

1 pull tab
2 modem connector
3 modem cable
11. Connect the modem cable to the modem.

NOTICE: The connectors are keyed for correct insertion; do not force the connections.
12. Align the modem with the screw hole(s) and press the modem into the connector.
13. Install the screw(s) to secure the modem to the system board.
14. Replace the modem cover.

Using the System Setup Program
Overview
Viewing the System Setup Screens
System Setup Screens
Commonly Used Options

Overview
NOTE: Your operating system may automatically configure most of the options available in the system
setup program, thus overriding options that you set through the system setup program. (An exception
is the External Hot Key option, which you can disable or enable only through the system setup
program.) For more information on configuring features for your operating system, see your
Microsoft ® Windows Help or Windows Help and Support Center.
You can use the system setup program as follows:
To set or change user-selectable features-for example, your password
To verify information about your computer's current configuration, such as the amount of system
memory

After you set up your computer, run the system setup program to familiarize yourself with your system
configuration information and optional settings. Dell recommends that you write down the information for
future reference.
NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support,
do not change the settings for this program. Certain changes might make your computer work
incorrectly.

Viewing the System Setup Screens
NOTE: Depending on your computer, you may also be able to enter the system setup program by
pressing the

keyboard shortcut at any time while the computer is running.

1. Turn on (or restart) your computer.

2. When the Dell™ logo appears, press

immediately.

If you wait too long and the Windows® logo appears, continue to wait until you see the Windows
desktop. Then shut down your computer and try again.

System Setup Screens
The system setup screens display the current setup information and settings for your computer. Each screen
is laid out with the system setup options listed at the left. To the right of each option is a field that displays
the setting or value for that option. You can change settings that appear as white type on the screen.
Options or values that you cannot change (because they are determined by the computer) appear less
bright.

A box in the upper-right corner of the screen displays help information for the currently highlighted option; a
box in the lower-right corner displays information about the computer. System setup key functions are listed
across the bottom of the screen.

The screens display such information as:
System configuration
Boot configuration and dock configuration settings
Basic device configuration settings
Battery charge status
Power management settings
System security and hard drive password settings

NOTE: Certain options require that you reboot the computer for new settings to take effect.

Commonly Used Options
Changing the Boot Sequence
The boot sequence tells the computer where to look to find the software needed to start the operating
system. To change the computer's boot sequence, change the device settings in the Boot First Device,
Boot Second Device, or Boot Third Device options.

Boot Sequence
Option

Description

Boot First Device

Tells the computer where to look first for the software it needs to start the operating
system

Boot Second
Device

Tells the computer where to look next if it cannot find the software on the drive
identified in Boot First Device

Boot Third Device

Tells the computer where to look next if it cannot find the software on the drives
identified in Boot First Device or Boot Second Device

For a change in the boot sequence options to take effect, you must reboot your computer.

Changing Printer Modes
Set the Parallel Mode option according to the type of printer or device connected to the parallel port. To
determine the correct mode to use, see the documentation that came with the device.

Setting Parallel Mode to Disabled disables the parallel port and its assigned LPT address, freeing its
interrupt for another device to use.

Changing COM Ports
Serial Port allows you to map the address of the serial port, or to disable the serial port and its assigned
COM address, freeing that interrupt for another device to use.

Enabling the Infrared Sensor
1. Press
and repeat to locate the Infrared Data Port option under the Basic Device
Configuration heading of the system setup program.
2. Press the down arrow key to highlight Disabled next to Infrared Data Port.
3. Press the right arrow key to highlight a COM port.

Ensure that the COM port that you highlight is different from the Serial Port COM port.
4. Press the down arrow key to highlight Fast IR or Slow IR.

Dell recommends that you use Fast IR. If the infrared device cannot communicate with your
computer, turn off the computer and repeat this procedure to change the setting to Slow IR.

5. Press

6.

to save the changes and exit the system setup program.

5.

The Microsoft® Windows® operating system starts automatically.
6. Follow the instructions on the screen while the infrared sensor driver is installing.
7. At the end of the install process, click Yes to restart the computer.
8. When your computer detects the presence of another activated infrared device, double-click the
infrared icon that appears on the Windows taskbar.

NOTE: If the infrared device cannot communicate with your computer, turn off the computer and
repeat this procedure to change the system setup program setting to Slow IR. If the infrared device
still cannot communicate with your computer, contact the infrared device manufacturer.
The Infrared Monitor screen appears.
9. Click the Options tab and then click Enable Infrared Communication.
10. Click OK.

See the infrared device documentation for device setup instructions.

Specifications
Microprocessor

Display

System Information

Keyboard

PC Card

Touch Pad

Memory

Track Stick

Ports and Connectors

Battery

Communications

AC Adapter

Video

Physical

Audio

Environmental

Microprocessor
C610 microprocessor type

Intel® Mobile Pentium® III-M

C510 microprocessor type

Intel Mobile Celeron®

L1 cache for C610 and C510

32 KB (internal)

L2 cache for C610

512 KB

L2 cache for C510

128 or 256 KB depending on the
processor

Processor speed

various depending on configuration

External bus frequency

133 MHz

System Information
System chip set for C610 and C510

Intel 830M

Data bus width

64 bits

DRAM bus width

64 bits

Microprocessor address bus width

32 bits

PC Card
CardBus controller

Texas Instruments PCI 1420
CardBus controller

PC Card connector

two (supports two Type I or Type II
cards or one Type III card)

Cards supported

3.3 V and 5 V

PC Card connector size

68 pins

Data width (maximum)

PCMCIA 16 bits
CardBus 32 bits

Memory
Architecture

PC133 SDRAM

Memory module socket

two user-accessible SODIMM
sockets

Memory module capacities

128, 256, and 512 MB

Memory type

3.3-V SODIMM

Standard memory

128 MB

Maximum memory for C610

1024 MB

Maximum memory for C510

512 MB

Memory access time: clock speed

133 MHz

Ports and Connectors
Serial

9-pin connector; 16550Ccompatible,
16-byte buffer connector

Parallel

25-hole connector; unidirectional,
bidirectional, or ECP

Video

15-hole connector

Audio

microphone connector, stereo
headphone/speakers connector

PS/2 keyboard/mouse

6-pin mini-DIN connector

USB

4-pin USB-compliant connector

Infrared

sensor compatible with IrDA
Standard 1.1 (Fast IR) and IrDA
Standard 1.0 (Slow IR)

Docking

200-pin connector for a Dell™
docking device

S-video/TV-out

7-pin mini-DIN connector (optional
S-video to composite video adapter
cable)

Mini PCI

Type IIIA Mini PCI card slot with WiFi (802.11b) wireless support

Modem

RJ-11 port

Network adapter

RJ-45 port

Communications
Modem:
Type

v.92 capable 56K MDC

Controller

softmodem

Interface

internal AC 97 bus

Network adapter

10/100 Ethernet LOM

Video
Video type

128-bit hardware accelerated

Data bus

4X AGP

Video controller

ATI Mobility RADEON M6P

Video memory

16 MB

LCD interface

LVDS

TV support

NTSC or PAL in S-video and
composite modes

Audio
Audio type

AC97 (Soft Audio)

Audio controller

Cirrus Logic CS4205

Stereo conversion

18-bit (analog-to-digital and digitalto-analog)

Interfaces:
Internal

PCI bus/AC 97

External

microphone-in connector, stereo
headphones/speakers connector

Speaker

two 4-ohm speakers

Internal speaker amplifier

1.0-W channel into 4 ohms

Volume controls

keyboard shortcuts, program menus

Display
Type (active-matrix TFT) for C610
computers

XGA; SXGA+

Type (active-matrix TFT) for C510
computers

XGA

Dimensions:
Height

214.3 mm (8.4 inches)

Width

285.7 mm (11.3 inches)

Diagonal

357.1 mm (14.1 inches)

Maximum resolutions

1024 x 768 at 16.8 million colors
(XGA);
1400 x 1050 at 16.8 million colors
(SXGA+)

Response time (typical)

20-ms rise (maximum),
30-ms fall (maximum)

Refresh rate

60 Hz

Operating angle

0° (closed) to 180°

Viewing angles:
Horizontal

±40°

Vertical

+10°/–30°

Pixel pitch

0.28 x 0.28 mm (XGA)
0.20 x 0.20 mm (SXGA+)

Power Consumption:
Panel with backlight (typical)
Controls

6.5 W (XGA)
7.0 W (SXGA+)
brightness can be controlled
through keyboard shortcuts

Keyboard
Number of keys

87 (U.S. and Canada); 88 (Europe);
91 (Japan)

Key travel

2.7 mm ± 0.3 (0.11 inch ± 0.016
inch)

Key spacing

19.05 mm ± 0.3 mm (0.75 inch ±
0.012 inch)

Layout

QWERTY/AZERTY/Kanji

Touch Pad
X/Y position resolution
(graphics table mode)

240 cpi

Size:
Width

64.88 mm (2.55-inch) sensor-active
area

Height

48.88-mm (1.92-inch) rectangle

Track Stick
X/Y position resolution
(graphics table mode)
Size

250 count/sec @ 100 gf
protrudes 0.5 mm higher than
surrounding key caps

Battery
Type

8-cell "smart" lithium ion (59 WHr)
4-cell "smart" lithium ion (26.5
WHr)

Dimensions:
Depth

88.5 mm (3.48 inches)

Height

21.5 mm (0.83 inch)

Width

139.0 mm (5.47 inches)

Weight

0.40 kg (0.88 lb) (8 cell)
0.26 kg (0.57 lb) (4 cell)

Voltage

14.8 VDC

Charge time (approximate):
Computer on

2.5 hours

Computer off

1 hour

Operating life

approximately 2 to 4 hours with 8cell battery

Life span (approximate)

500 discharge/charge cycles

Temperature range:
Operating

0°to 35°C (32° to 95°F)

Storage

–40° to 65°C (–40° to 149°F)

AC Adapter
Input voltage

90 to 264 VAC

Input current (maximum)

1.7 A

Input frequency

47 to 63 Hz

Output current

4.5 A (maximum at 4-second
pulse); 3.5 A (continuous)

Output power

70 W or 50 W

Rated output voltage

19.5 VDC

Dimensions:
Height

27.94 mm (1.1 inches)

Width

58.42 mm (2.3 inches)

Depth

133.85 mm (5.25 inches)

Weight (with cables)

0.4 kg (0.9 lb)

Temperature range:
Operating

0° to 35°C (32° to 95°F)

Storage

–40° to 65°C (–40° to 149°F)

Physical
Height

36.8 mm (1.4 inches)

Width

319.5 mm (12.5 inches)

Depth

253.6 mm (9.9 inches)

Weight (with 8-cell battery):
With travel module

2.4 kg (5.3 lb)

With floppy drive

2.6 kg (5.7 lb)

With CD drive

2.6 kg (5.8 lb)

Environmental
Temperature range:
Operating

0°to 35°C (32° to 95°F)

Storage

–40°to 65°C (–40° to 149°F)

Relative humidity (maximum):
Operating

10% to 90% (noncondensing)

Storage

5% to 95% (noncondensing)

Maximum vibration:
Operating

0.9 GRMS using a random-vibration
spectrum that simulates user
environment

Storage

1.3 GRMS using a random-vibration
spectrum that simulates air/truck
shipment

Maximum shock:
Operating

1.524 m/sec (60 inches/sec) (equal
to a half-sine pulse width of 2 ms)

Storage

2.03 m/sec (80 inches/sec) (less
than or equal to a pulse width of 2
ms)

Altitude (maximum):
Operating

–15.2 to 3048 m (–50 to 10,000 ft)

Storage

–15.2 to 10,668 m (–50 to 35,000
ft)

Getting Help
Technical Assistance
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell

Technical Assistance
If you need help with a technical problem, Dell is ready to assist you.
CAUTION: If you need to remove the computer covers, first disconnect the computer power
and modem cables from all electrical outlets.
1. Complete the procedures in "Solving Problems."
2. Run the Dell Diagnostics.
3. Make a copy of the Diagnostics Checklist and fill it out.
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with
installation and troubleshooting procedures.
5. If the preceding steps have not resolved the problem, contact Dell.

NOTE: Call technical support from a telephone near or at the computer so that technical support can assist
you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the
Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, see "Technical Support Service."
NOTE: Some of the following services are not always available in all locations outside the continental U.S.
Call your local Dell representative for information on availability.

Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL
SUPPORT page, and fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:
World Wide Web

www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.euro.dell.com (Europe only)
www.dell.com/la/ (Latin American countries)
www.dell.ca (Canada only)
Anonymous file transfer protocol (FTP)

ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
Electronic Support Service

mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
support.euro.dell.com (Europe only)
Electronic Quote Service

sales@dell.com
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
Electronic Information Service

info@dell.com

AutoTech Service
Dell's automated technical support service-AutoTech-provides recorded answers to the questions most
frequently asked by Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through
the technical support service. For the telephone number to call, see the contact numbers for your region.

Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or
you can call the automated order-status service. A recording prompts you for the information needed to
locate and report on your order. For the telephone number to call, see the contact numbers for your region.

Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about
Dell hardware. Our technical support staff uses computer-based diagnostics to provide fast, accurate
answers.

To contact Dell's technical support service, see "Technical Assistance" and then call the number for your
country as listed in "Contacting Dell."

Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell
for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to
call, see the contact numbers for your region.

Product Information
If you need information about additional products available from Dell, or if you would like to place an order,
visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see
the contact numbers for your region.

Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the
outside of the box.

2.

1.

For the telephone number to call, see the contact numbers for your region.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages
reported by the Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power cables, software floppy
disks, guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are
not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and
returned to you.

Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support
telephone system direct your call more efficiently.

Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for
technical assistance and call from a telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, read the safety instructions in your
System Information Guide.

Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If the
computer is connected to a printer, print each file. Otherwise, record the contents of each file before
calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:

Contacting Dell
To contact Dell electronically, you can access the following websites:
www.dell.com
support.dell.com (technical support)
premiersupport.dell.com (technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the
following table. If you need assistance in determining which codes to use, contact a local or an international
operator.

Country (City)
International
Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Anguilla

General Support

toll-free: 800-335-0031

Antigua and
Barbuda

General Support

1-800-805-5924

Argentina (Buenos
Aires)

Website: www.dell.com.ar
Tech Support and Customer Care

toll-free: 0-800-444-0733

International Access
Code: 00

Sales

Country Code: 54

Tech Support Fax

11 4515 7139

City Code: 11

Customer Care Fax

11 4515 7138

Aruba

General Support

Australia (Sydney)

E-mail (Australia): au_tech_support@dell.com

International Access
Code: 0011

E-mail (New Zealand): nz_tech_support@dell.com
Home and Small Business

1-300-65-55-33

Country Code: 61

Government and Business

toll-free: 1-800-633-559

City Code: 2

Preferred Accounts Division (PAD)

toll-free: 1-800-060-889

Customer Care

toll-free: 1-800-819-339

Corporate Sales

toll-free: 1-800-808-385

Transaction Sales

toll-free: 1-800-808-312

Fax

toll-free: 1-800-818-341

0-810-444-3355

toll-free: 800-1578

Austria (Vienna)

Website: support.euro.dell.com

International Access
Code: 900

E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales

0820 240 530 00

Country Code: 43

Home/Small Business Fax

0820 240 530 49

City Code: 1

Home/Small Business Customer Care

0820 240 530 14

Preferred Accounts/Corporate Customer Care

0820 240 530 16

Home/Small Business Technical Support

0820 240 530 14

Preferred Accounts/Corporate Technical Support
Switchboard

0660 8779
0820 240 530 00

Bahamas

General Support

toll-free: 1-866-278-6818

Barbados

General Support

1-800-534-3066

Belgium (Brussels)

Website: support.euro.dell.com

International Access
Code: 00
Country Code: 32

E-mail: tech_be@dell.com
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Technical Support

02 481 92 88

Customer Care

02 481 91 19

Corporate Sales

02 481 91 00

Fax

02 481 92 99

Switchboard

02 481 91 00

City Code: 2

Bermuda

General Support

1-800-342-0671

Bolivia

General Support

toll-free: 800-10-0238

Brazil

Website: www.dell.com/br

International Access
Code: 00

Customer Support, Technical Support
Tech Support Fax

51 481 5470

Country Code: 55

Customer Care Fax

51 481 5480

City Code: 51

Sales

British Virgin
Islands

General Support

Brunei

Customer Technical Support (Penang, Malaysia)

604 633 4966

Country Code: 673

Customer Service (Penang, Malaysia)

604 633 4949

Transaction Sales (Penang, Malaysia)

604 633 4955

Canada (North York, Online Order Status: www.dell.ca/ostatus
Ontario)
AutoTech (automated technical support)
International Access
TechFax
Code: 011
Customer Care (Home Sales/Small Business)

0800 90 3390
toll-free: 1-866-278-6820

toll-free: 1-800-247-9362
toll-free: 1-800-950-1329
toll-free: 1-800-847-4096

Customer Care (med./large business, government)

toll-free: 1-800-326-9463

Technical Support (Home Sales/Small Business)

toll-free: 1-800-847-4096

Technical Support (med./large bus., government)

toll-free: 1-800-387-5757

Sales (Home Sales/Small Business)

toll-free: 1-800-387-5752

Sales (med./large bus., government)

toll-free: 1-800-387-5755

Spare Parts Sales & Extended Service Sales
Cayman Islands

General Support

Chile (Santiago)

Sales, Customer Support, and Technical Support

Country Code: 56
City Code: 2
China (Xiamen)

0800 90 3355

Tech Support website: support.ap.dell.com/china

1 866 440 3355
1-800-805-7541
toll-free: 1230-020-4823

Country Code: 86
City Code: 592

Tech Support E-mail: cn_support@dell.com
Tech Support Fax

818 1350

Home and Small Business Technical Support

toll-free: 800 858 2437

Corporate Accounts Technical Support

toll-free: 800 858 2333

Customer Experience

toll-free: 800 858 2060

Home and Small Business

toll-free: 800 858 2222

Preferred Accounts Division

toll-free: 800 858 2062

Large Corporate Accounts GCP

toll-free: 800 858 2055

Large Corporate Accounts Key Accounts

toll-free: 800 858 2628

Large Corporate Accounts North

toll-free: 800 858 2999

Large Corporate Accounts North Government and
Education

toll-free: 800 858 2955

Large Corporate Accounts East

toll-free: 800 858 2020

Large Corporate Accounts East Government and
Education

toll-free: 800 858 2669

Large Corporate Accounts Queue Team

toll-free: 800 858 2572

Large Corporate Accounts South

toll-free: 800 858 2355

Large Corporate Accounts West
Large Corporate Accounts Spare Parts

toll-free: 800 858 2811
toll-free: 800 858 2621

Colombia

General Support

980-9-15-3978

Costa Rica

General Support

0800-012-0435

Czech Republic
(Prague)

Website: support.euro.dell.com

International Access
Code: 00

E-mail: czech_dell@dell.com
Technical Support

02 2186 27 27

Customer Care

02 2186 27 11

Fax

02 2186 27 14

TechFax

02 2186 27 28

Switchboard

02 2186 27 11

Country Code: 420
City Code: 2

Denmark
(Copenhagen)
International Access
Code: 00
Country Code: 45

Website: support.euro.dell.com
E-mail Support (portable computers):
den_nbk_support@dell.com
E-mail Support (desktop computers):
den_support@dell.com
E-mail Support (servers):
Nordic_server_support@dell.com
Technical Support

7023 0182

Customer Care (Relational)

7023 0184

Home/Small Business Customer Care

3287 5505

Switchboard (Relational)

3287 1200

Fax Switchboard (Relational)

3287 1201

Switchboard (Home/Small Business)

3287 5000

Fax Switchboard (Home/Small Business)

3287 5001

Dominica

General Support

toll-free: 1-866-278-6821

Dominican Republic

General Support

1-800-148-0530

Ecuador

General Support

toll-free: 999-119

El Salvador

General Support

01-899-753-0777

Finland (Helsinki)

Website: support.euro.dell.com

International Access
Code: 990

E-mail: fin_support@dell.com

Country Code: 358

Technical Support

09 253 313 60

City Code: 9

Technical Support Fax

09 253 313 81

Relational Customer Care

09 253 313 38

Home/Small Business Customer Care

09 693 791 94

Fax

09 253 313 99

Switchboard

09 253 313 00

E-mail Support (servers): Nordic_support@dell.com

France (Paris)
(Montpellier)

Website: support.euro.dell.com

International Access
Code: 00

Home and Small Business

E-mail: support.euro.dell.com/fr/fr/emaildell/

Technical Support

0825 387 270

Customer Care

0825 823 833

Switchboard

0825 004 700

Country Code: 33
City Codes: (1) (4)

Switchboard (calls from outside of France)

04 99 75 40 00

Sales

0825 004 700

Fax

0825 004 701

Fax (calls from outside of France)

04 99 75 40 01

Corporate
Technical Support

0825 004 719

Customer Care

0825 338 339

Switchboard

01 55 94 71 00

Sales

01 55 94 71 00

Fax

01 55 94 71 01

Germany (Langen)

Website: support.euro.dell.com

International Access
Code: 00

E-mail: tech_support_central_europe@dell.com

Country Code: 49

Home/Small Business Customer Care

City Code: 6103

Global Segment Customer Care

06103 766-9570

Preferred Accounts Customer Care

06103 766-9420

Large Accounts Customer Care

06103 766-9560

Public Accounts Customer Care

06103 766-9555

Switchboard

06103 766-7000

Technical Support

Greece

Website: support.euro.dell.com

International Access
Code: 00

E-mail: support.euro.dell.com/gr/en/emaildell/

Country Code: 30

Gold Technical Support

Technical Support

06103 766-7200
0180-5-224400

080044149518
08844140083

Switchboard

2108129800

Sales

2108129800

Fax

2108129812

Grenada

General Support

toll-free: 1-866-540-3355

Guatemala

General Support

1-800-999-0136

Guyana

General Support

toll-free: 1-877-270-4609

Hong Kong

Website: support.ap.dell.com

International Access
Code: 001

E-mail: ap_support@dell.com
Technical Support (Dimension™ and Inspiron™)

296 93188

Country Code: 852

Technical Support (OptiPlex™, Latitude™, and Dell
Precision™)

296 93191

Customer Service (non-technical, post-sales issues)

India

Ireland
(Cherrywood)
International Access
Code: 16

Transaction Sales

toll-free: 800 96 4109

Large Corporate Accounts HK

toll-free: 800 96 4108

Large Corporate Accounts GCP HK

toll-free: 800 90 3708

Technical Support

1600 33 8045

Sales

1600 33 8044

Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Ireland Technical Support
U.K. Technical Support (dial within U.K. only)

Country Code: 353

800 93 8291

1850 543 543
0870 908 0800

Country Code: 353
City Code: 1

Home User Customer Care

01 204 4014

Small Business Customer Care

01 204 4014

U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
U.K. Sales (dial within U.K. only)

0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000

Fax/SalesFax

01 204 0103

Switchboard

01 204 4444

Italy (Milan)

Website: support.euro.dell.com

International Access
Code: 00

E-mail: support.euro.dell.com/it/it/emaildell/

Country Code: 39

Technical Support

02 577 826 90

City Code: 02

Customer Care

02 696 821 14

Fax

02 696 821 13

Switchboard

02 696 821 12

Home and Small Business

Corporate
Technical Support

02 577 826 90

Customer Care

02 577 825 55

Fax

02 575 035 30

Switchboard

02 577 821

Jamaica

General Support (dial from within Jamaica only)

Japan (Kawasaki)

Website: support.jp.dell.com

International Access
Code: 001

Technical Support (servers)

Country Code: 81

Technical Support (Dimension™ and Inspiron™)

City Code: 44

Technical Support outside of Japan (Dimension and
Inspiron)

81-44-520-1435

Technical Support (Dell Precision™, OptiPlex™, and
Latitude™)

toll-free:0120-198-433

Technical Support outside of Japan (servers)

Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)

1-800-682-3639

toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226

81-44-556-3894

Faxbox Service

044-556-3490

24-Hour Automated Order Service

044-556-3801

Customer Care

044-556-4240

Business Sales Division (up to 400 employees)

044-556-1465

Preferred Accounts Division Sales (over 400
employees)

044-556-3433

Large Corporate Accounts Sales (over 3500
employees)

044-556-3430

Public Sales (government agencies, educational
institutions, and medical institutions)

044-556-1469

Global Segment Japan

044-556-3469

Individual User

044-556-1760

Switchboard

044-556-4300

Korea (Seoul)

Technical Support

toll-free: 080-200-3800

International Access
Code: 001

Sales

toll-free: 080-200-3600

Customer Service (Seoul, Korea)

toll-free: 080-200-3800

Country Code: 82

Customer Service (Penang, Malaysia)

City Code: 2

Fax

2194-6202

Switchboard

2194-6000

Latin America

604 633 4949

Customer Technical Support (Austin, Texas, U.S.A.)

512 728-4093

Customer Service (Austin, Texas, U.S.A.)

512 728-3619

Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)

512 728-3883

Sales (Austin, Texas, U.S.A.)

512 728-4397

SalesFax (Austin, Texas, U.S.A.)

512 728-4600
or 512 728-3772

Luxembourg

Website: support.euro.dell.com

International Access
Code: 00

E-mail: tech_be@dell.com

Country Code: 352

Home/Small Business Sales (Brussels, Belgium)

Technical Support (Brussels, Belgium)

3420808075
toll-free: 080016884

Corporate Sales (Brussels, Belgium)

02 481 91 00

Customer Care (Brussels, Belgium)

02 481 91 19

Fax (Brussels, Belgium)

02 481 92 99

Switchboard (Brussels, Belgium)

02 481 91 00

Macao

Technical Support

Country Code: 853

Customer Service (Penang, Malaysia)

toll-free: 0800 582
604 633 4949

Transaction Sales

toll-free: 0800 581

Malaysia (Penang)

Technical Support

toll-free: 1 800 888 298

International Access
Code: 00

Customer Service

04 633 4949

Code: 00
Country Code: 60
City Code: 4
Mexico
International Access
Code: 00

Transaction Sales

toll-free: 1 800 888 202

Corporate Sales

toll-free: 1 800 888 213

Customer Technical Support

001-877-384-8979
or 001-877-269-3383

Sales

Country Code: 52

50-81-8800
or 01-800-888-3355

Customer Service

001-877-384-8979
or 001-877-269-3383

Main

50-81-8800
or 01-800-888-3355

Montserrat

General Support

toll-free: 1-866-278-6822

Netherlands Antilles General Support

001-800-882-1519

Netherlands
(Amsterdam)

Website: support.euro.dell.com
E-mail (Technical Support):

International Access
Code: 00

(Enterprise): nl_server_support@dell.com

Country Code: 31

(Latitude): nl_latitude_support@dell.com

City Code: 20

(Inspiron): nl_inspiron_support@dell.com
(Dimension): nl_dimension_support@dell.com
(OptiPlex): nl_optiplex_support@dell.com
(Dell Precision): nl_workstation_support@dell.com
Technical Support

020 674 45 00

Technical Support Fax

020 674 47 66

Home/Small Business Customer Care

020 674 42 00

Relational Customer Care

New Zealand
International Access

020 674 4325

Home/Small Business Sales

020 674 55 00

Relational Sales

020 674 50 00

Home/Small Business Sales Fax

020 674 47 75

Relational Sales Fax

020 674 47 50

Switchboard

020 674 50 00

Switchboard Fax

020 674 47 50

E-mail (New Zealand): nz_tech_support@dell.com

International Access
Code: 00

E-mail (Australia): au_tech_support@dell.com
Home and Small Business

0800 446 255

Country Code: 64

Government and Business

0800 444 617

Sales

0800 441 567

Fax

0800 441 566

Nicaragua

General Support

Norway (Lysaker)

Website: support.euro.dell.com

International Access
Code: 00

E-mail Support (portable computers):

Country Code: 47

001-800-220-1006

nor_nbk_support@dell.com
E-mail Support (desktop computers):
nor_support@dell.com
E-mail Support (servers):
nordic_server_support@dell.com
Technical Support

671 16882

Relational Customer Care

671 17514

Home/Small Business Customer Care

23162298

Switchboard

671 16800

Fax Switchboard

671 16865

Panama

General Support

001-800-507-0962

Peru

General Support

0800-50-669

Poland (Warsaw)

Website: support.euro.dell.com

International Access
Code: 011

E-mail: pl_support@dell.com

Country Code: 48

Customer Care

City Code: 22

Sales

57 95 999

Customer Service Fax

57 95 806

Reception Desk Fax

57 95 998

Switchboard

57 95 999

Customer Service Phone

Portugal

Website: support.euro.dell.com

International Access
Code: 00

E-mail: support.euro.dell.com/pt/en/emaildell/

Country Code: 351

Customer Care

Technical Support

57 95 700
57 95 999

707200149
800 300 413

Sales

Fax

800 300 410 or
800 300 411 or
800 300 412 or
21 422 07 10
21 424 01 12

Puerto Rico

General Support

1-800-805-7545

St. Kitts and Nevis

General Support

toll-free: 1-877-441-4731

St. Lucia

General Support

1-800-882-1521

St. Vincent and the
Grenadines

General Support

toll-free: 1-877-270-4609

Singapore
(Singapore)

Technical Support
Customer Service (Penang, Malaysia)

toll-free: 800 6011 051
604 633 4949

International Access
Code: 005

Transaction Sales

toll-free: 800 6011 054

Country Code: 65

Corporate Sales

toll-free: 800 6011 053

South Africa
(Johannesburg)

Website: support.euro.dell.com

International Access
Code:

E-mail: dell_za_support@dell.com
Technical Support

011 709 7710

Customer Care

011 709 7707

Sales

011 709 7700

Fax

011 706 0495

Switchboard

011 709 7700

09/091
Country Code: 27
City Code: 11

Southeast Asian and Customer Technical Support, Customer Service, and
Pacific Countries
Sales (Penang, Malaysia)

604 633 4810

Spain (Madrid)

Website: support.euro.dell.com

International Access
Code: 00

E-mail: support.euro.dell.com/es/es/emaildell/

Country Code: 34

Technical Support

902 100 130

City Code: 91

Customer Care

902 118 540

Sales

902 118 541

Switchboard

902 118 541

Fax

902 118 539

Home and Small Business

Corporate
Technical Support

902 100 130

Customer Care

902 118 546

Switchboard

91 722 92 00

Fax

91 722 95 83

Sweden (Upplands
Vasby)
International Access
Code: 00

Website: support.euro.dell.com
E-mail: swe_support@dell.com
E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com

Country Code: 46

E-mail Support for OptiPlex: Swe_kats@dell.com

City Code: 8

E-mail Support for Servers:
Nordic_server_support@dell.com
Technical Support

08 590 05 199

Relational Customer Care

08 590 05 642

Home/Small Business Customer Care

08 587 70 527

Employee Purchase Program (EPP) Support

Switzerland
(Geneva)
International Access
Code: 00
Country Code: 41

20 140 14 44

Fax Technical Support

08 590 05 594

Sales

08 590 05 185

Website: support.euro.dell.com
E-mail: swisstech@dell.com
E-mail for French-speaking HSB and Corporate
Customers:
support.euro.dell.com/ch/fr/emaildell/
Technical Support (Home and Small Business)

0844 811 411

Technical Support (Corporate)

0844 822 844

Customer Care (Home and Small Business)

0848 802 202

Customer Care (Corporate)

0848 821 721

City Code: 22

Fax

022 799 01 90

Switchboard

022 799 01 01

Taiwan

Technical Support (portable and desktop computers)

International Access
Code: 002

Technical Support (servers)

toll-free: 0080 60 1256

Transaction Sales

toll-free: 0080 651 228

Country Code: 886

toll-free: 00801 86 1011

or 0800 33 556
Corporate Sales

toll-free: 0080 651 227
or 0800 33 555

Thailand

Technical Support

International Access
Code: 001

Customer Service (Penang, Malaysia)

Country Code: 66
Trinidad/Tobago

Sales
General Support

toll-free: 0880 060 07
604 633 4949
toll-free: 0880 060 09
1-800-805-8035

Turks and Caicos
Islands

General Support

toll-free: 1-866-540-3355

U.K. (Bracknell)

Website: support.euro.dell.com

International Access
Code: 00

Customer Care website:
support.euro.dell.com/uk/en/ECare/Form/Home.asp

Country Code: 44
City Code: 1344

E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred Accounts/PAD
[1000+ employees])

0870 908 0500

Technical Support (direct/PAD and general)

0870 908 0800

Global Accounts Customer Care

01344 373 186

Home and Small Business Customer Care

0870 906 0010

Corporate Customer Care

01344 373 185

Preferred Accounts (500–5000 employees) Customer
Care

0870 906 0010

Central Government Customer Care

01344 373 193

Local Government & Education Customer Care

01344 373 199

Health Customer Care

01344 373 194

Home and Small Business Sales

0870 907 4000

Corporate/Public Sector Sales

01344 860 456

Uruguay

General Support

toll-free: 000-413-5982521

U.S.A. (Austin,
Texas)

Automated Order-Status Service

toll-free: 1-800-433-9014

AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

International Access
Code: 011

Consumer (Home and Home Office)
Technical Support

toll-free: 1-800-624-9896

Customer Service

toll-free: 1-800-624-9897

Country Code: 1
DellNet™ Service and Support

toll-free: 1-877-Dellnet
(1-877-335-5638)

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)

toll-free: 1-877-577-3355

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

Business
Customer Service and Technical Support

toll-free: 1-800-822-8965

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Projectors Technical Support

toll-free: 1-877-459-7298

Public (government, education, and healthcare)
Customer Service and Technical Support

toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers

toll-free: 1-800-234-1490

Dell Sales

toll-free: 1-800-289-3355
or toll-free: 1-800-8793355

Dell Outlet Store (Dell refurbished computers)

toll-free: 1-888-798-7561

Software and Peripherals Sales

toll-free: 1-800-671-3355

Spare Parts Sales

toll-free: 1-800-357-3355

Extended Service and Warranty Sales

toll-free: 1-800-247-4618

Fax

toll-free: 1-800-727-8320

Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired

toll-free: 1-877-DELLTTY
(1-877-335-5889)

U.S. Virgin Islands

General Support

1-877-673-3355

Venezuela

General Support

8001-3605

Appendix
Regulatory Notices
Ergonomic Computing Habits

Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along
power or signal leads, that endangers the functioning of a radio navigation or other safety service or
seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio
communications services include but are not limited to AM/FM commercial broadcast, television, cellular
services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed
services, along with unintentional radiators such as digital devices, including computers, contribute to the
electromagnetic environment.

Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly
together in the electronic environment. While this computer has been designed and determined to be
compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference with radio communications services, which
can be determined by turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:
Reorient the receiving antenna.
Relocate the computer with respect to the receiver.
Move the computer away from the receiver.
Plug the computer into a different outlet so that the computer and the receiver are on different branch
circuits.

If necessary, consult a Dell Technical Support representative or an experienced radio/television technician
for additional suggestions.

Dell™ computers are designed, tested, and classified for their intended electromagnetic environment. These
electromagnetic environment classifications generally refer to the following harmonized definitions:
Class A is typically for business or industrial environments.
Class B is typically for residential environments.

Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O)
devices, monitors, and so on, that are integrated into or connected to the computer should match the
electromagnetic environment classification of the computer.

A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell
device to reduce the possibility of interference with radio communications services. Using
shielded cables ensures that you maintain the appropriate EMC classification for the intended
environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a
cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?
category_id=4117.

Most Dell computers are classified for Class B environments. However, the inclusion of certain options can
change the rating of some configurations to Class A. To determine the electromagnetic classification for your
computer or device, see the following sections specific for each regulatory agency. Each section provides
country-specific EMC/EMI or product safety information.

FCC Notices (U.S. Only)
Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital
devices. To determine which classification applies to your computer, examine all FCC registration labels
located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards
themselves. If any one of the labels carries a Class A rating, your entire computer is considered to be a Class
A digital device. If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the
FCC logo, (
), your computer is considered to be a Class B digital device.

Once you have determined your computer's FCC classification, read the appropriate FCC notice. Note that
FCC regulations provide that changes or modifications not expressly approved by Dell could void your
authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired
operation.

Class A
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's
instruction manual, may cause harmful interference with radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference, in which case you will be required to correct the
interference at your own expense.

Class B
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause

interference with radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/television technician for help.

FCC Identification Information
The following information is provided on the device or devices covered in this document in compliance with
FCC regulations:
Model number: PP01L
Company name:
Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400

Modem Regulatory Information
This equipment complies with Part 68 of the FCC Rules. On the bottom of your computer is a label that
contains, among other information, the FCC registration number and ringer equivalence number (REN) for
your equipment. If requested, you must provide this information to the telephone company.

The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive
RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most
areas, the sum of all the RENs on your telephone line should be less than five to ensure proper service from
the telephone company. To be certain of the number of devices that you may connect to a line, as
determined by the total RENs, contact your local telephone company.

The registration jack Universal Service Order Code (USOC) used by this equipment is RJ-11C. An FCC
compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to
be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68
compliant.

This equipment cannot be used on public coin-phone service provided by the telephone company. Connection
to party line service is subject to state tariffs.

There are no user serviceable parts on the modem contained in your computer.

If your telephone equipment causes harm to the telephone network, the telephone company will notify you
in advance that service may be temporarily discontinued. If advance notice is not practical, the telephone
company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with
the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could
affect the operation of this equipment. If this happens, the telephone company will provide advance notice in
order for you to make necessary modifications to maintain uninterrupted service.

If you experience trouble with this telephone equipment, see "Getting Help" in your computer's
troubleshooting documentation or, for some computers, the section titled "Contacting Dell" in your
computer's online guide to find the appropriate telephone number for obtaining customer assistance. If the
equipment is causing harm to the telephone network, the telephone company may request that you
disconnect the equipment until the problem is resolved.

Fax Branding
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other
electronic device, including fax machines, to send any message unless such message clearly contains in a
margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and
time it is sent, identification of the business, other entity, or individual sending the message, and the
telephone number of the sending machine or such business, other entity, or individual. The telephone
number provided may not be a 900 number or any other number for which charges exceed local or longdistance transmission charges.

IC Notice (Canada Only)
Most Dell computers (and other Dell digital apparatus) are classified by the Industry Canada (IC)
Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which
classification (Class A or B) applies to your computer (or other Dell digital apparatus), examine all
registration labels located on the bottom, side, or the back panel of your computer (or other digital
apparatus). A statement in the form of "IC Class A ICES-003" or "IC Class B ICES-003" will be located on
one of these labels. Note that Industry Canada regulations provide that changes or modifications not
expressly approved by Dell could void your authority to operate this equipment.

Modem Regulatory Information
The IC label identifies certified equipment. This certification means that the equipment meets
telecommunications network protective, operational, and safety requirements as prescribed in the
appropriate Terminal Equipment Technical Requirements document(s). The IC label does not guarantee that
the equipment will operate to the user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of
the local telecommunications company. The equipment must also be installed using an acceptable method of
connection. The customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any
repairs or alteration made by a user to this equipment, or equipment malfunctions, may give the telephone
communications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection, that the electrical ground connections of the power utility,
telephone lines, and internal metallic water-pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
NOTICE: Users should not attempt to make such connections themselves. Contact the appropriate
electric inspection authority, or electrician, as appropriate.
NOTE: The REN assigned to each terminal device provides an indication of the maximum number of
terminals allowed to be connected to a telephone interface. The termination on an interface may consist of
any combination of devices subject only to the requirement that the sum of the RENs of all the devices does
not exceed the number five.

The REN for the internal modem as stated on the IC regulatory label located on the bottom of the computer
is 0.6 B.

The following information is provided in compliance with IC regulations:

Dell Computer Corporation
One Dell Way
Round Rock, TX 78682 USA
512-338-4400

CE Notice (European Union)
Marking by the symbol
indicates compliance of this Dell computer to the EMC Directive and the Low
Voltage Directive of the European Union. Such marking is indicative that this Dell system meets the following
technical standards:
EN 55022 - "Information Technology Equipment - Radio Disturbance Characteristics - Limits and
Methods of Measurement."
EN 55024 - "Information Technology Equipment - Immunity Characteristics - Limits and Methods of

Measurement."
EN 61000-3-2 - "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 2: Limits for Harmonic
Current Emissions (Equipment Input Current Up to and Including 16 A Per Phase)."
EN 61000-3-3 - "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 3: Limitation of
Voltage Fluctuations and Flicker in Low-Voltage Supply Systems for Equipment With Rated Current Up
to and Including 16 A."
EN 60950 - "Safety of Information Technology Equipment."

NOTE: EN 55022 emissions requirements provide for two classifications:
Class A is for typical commercial areas.
Class B is for typical domestic areas.

RF INTERFERENCE WARNING: This is a Class A product. In a domestic environment this product
may cause radio frequency (RF) interference, in which case the user may be required to take
adequate measures.

This Dell device is classified for use in a typical Class B domestic environment.

A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and
is on file at Dell Computer Corporation Products Europe BV, Limerick, Ireland.

CE Mark Notice
This equipment complies with the essential requirements of the European Union Directive 1999/5/EC.

New Zealand Telecom Warnings
General
"The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that
the item complies with minimum conditions for connection to its network. It indicates no endorsement of the
product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any
item will work correctly in all respects with another item of Telepermitted equipment of a different make or
model, nor does it imply that any product is compatible with all of Telecom's network services."

"This equipment does not fully meet Telecom impedance requirements. Performance limitations may occur
when used in conjunction with some parts of the network. Telecom will accept no responsibility should
difficulties arise in such circumstances."

"This equipment shall not be set up to make automatic calls to the Telecom `111' Emergence Service."

"If a charge for local calls is unacceptable, the `Dial' button should NOT be used for local calls. Only the 7digits of the local number should be dialed from your telephone. DO NOT dial the area code digit or the `0'
prefix."

"This equipment may not provide for the effective hand-over of a call to another device connected to the
same line."

Important Notice

"Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone,
not dependent on local power, is available for emergency use."

"Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the
equipment (PC) associated with this device. The associated equipment shall be set to operate within the
following limits for compliance with Telecom's Specification:
1. There shall be no more than 10 call attempts to the same number within any 30-minute period for any
single manual call initiation, and the equipment shall go on-hook for a period of not less than 30
seconds between the end of one attempt and the beginning of the next attempt.
2. Where automatic calls are made to different numbers, the equipment shall go on-line for a period of
not less than 5 seconds between the end of one attempt and the beginning of the next attempt.
3. The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of
ringing."

"All persons using this device for recording telephone conversations shall comply with New Zealand law. This
requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the
Principles enumerated in the Privacy Act of 1993 shall be complied with in respect to the nature of the
personal information collected, the purpose for its collection, how it is used and what is disclosed to any
other party."

ENERGY STAR® Compliance
Certain configurations of Dell computers comply with the requirements set forth by the Environmental
Protection Agency (EPA) for energy-efficient computers. If the front panel of your computer bears the
ENERGY STAR® Emblem, your original configuration complies with these requirements and all ENERGY
STAR® power management features of the computer are enabled.
NOTE: Any Dell computer bearing the ENERGY STAR® Emblem is certified to comply with EPA ENERGY
STAR® requirements as configured when shipped by Dell. Any changes you make to this configuration (such
as installing additional expansion cards or drives) may increase the computer's power consumption beyond
the limits set by the EPA's ENERGY STAR® Computers program.

ENERGY STAR® Emblem
The EPA's ENERGY STAR® Computers program is a joint effort between the EPA and computer
manufacturers to reduce air pollution by promoting energy-efficient computer products. The EPA estimates
that use of ENERGY STAR® computer products can save computer users up to two billion dollars annually in
electricity costs. In turn, this reduction in electricity usage can reduce emissions of carbon dioxide, the gas
primarily responsible for the greenhouse effect, and sulfur dioxide and nitrogen oxides, the primary causes
of acid rain.

You can also help reduce electricity usage and its side effects by turning off your computer when it is not in
use for extended periods of time, particularly at night and on weekends.

Simplified Chinese Class A Warning Notice (China Only)
On Class A systems, the following warning will appear near the regulatory label:

Warning: This is a Class A product. In a domestic environment this product may cause radio
interference, in which case the user may be required to take adequate measures.

EN 55022 Compliance (Czech Republic Only)

VCCI Notice (Japan Only)
Most Dell computers are classified by the Voluntary Control Council for Interference (VCCI) as Class B
information technology equipment (ITE). However, the inclusion of certain options can change the rating of
some configurations to Class A. ITE, including devices, expansion cards, printers, input/output (I/O) devices,
monitors, and so on, integrated into or connected to the computer should match the electromagnetic
environment classification (Class A or B) of the computer.

To determine which classification applies to your computer, examine the regulatory labels/markings (see
"VCCI Class A ITE Regulatory Mark" and "VCCI Class B ITE Regulatory Mark") located on the bottom, side, or
back panel of your computer. Once you have determined your computer's VCCI classification, read the
appropriate VCCI notice.

Class A ITE

This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) for
information technology equipment. If this equipment is used in a domestic environment, radio disturbance
may arise. When such trouble occurs, the user may be required to take corrective actions.

VCCI Class A ITE Regulatory Mark

If the regulatory label includes the following marking, your computer is a Class A product:

Class B ITE

This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for
information technology equipment. If this equipment is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the equipment according to the instruction
manual.

VCCI Class B ITE Regulatory Mark

If the regulatory label includes the following marking, your computer is a Class B product:

MIC Notice (Republic of Korea Only)
To determine which classification (Class A or B) applies to your computer (or other Dell digital device),
examine the Republic of Korean Ministry of Information and Communications (MIC) registration labels
located on your computer (or other Dell digital device). The MIC label may be located separately from the
other regulatory marking applied to your product. Line two of the label identifies the emissions class for the
product-"(A)" for Class A products or "(B)" for Class B products.
NOTE: MIC emissions requirements provide for two classifications:
Class A devices are for business purposes.
Class B devices are for nonbusiness purposes.

Class A Device

Please note that this device has been approved for business purposes with regard to electromagnetic
interference. If you find that this device is not suitable for your use, you may exchange it for a nonbusinesspurpose device.

MIC Class A Regulatory Label

If the regulatory label includes the following marking, your computer is a Class A product:

Class B Device

Please note that this device has been approved for nonbusiness purposes and may be used in any
environment, including residential areas.

MIC Class B Regulatory Label

If the regulatory label includes the following marking, your computer is a Class B product.

Polish Center for Testing and Certification Notice
The equipment should draw power from a socket with an attached protection circuit (a 3-prong socket). All
equipment that works together (computer, monitor, printer, and so on) should have the same power supply
source.

The phasing conductor of the room's electrical installation should have a reserve short-circuit protection
device in the form of a fuse with a nominal value no larger than 16 amperes (A).

To completely switch off the equipment, the power supply cable must be removed from the power supply
socket, which should be located near the equipment and easily accessible.

A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements
of standards PN-93/T-42107 and PN-EN 55022.

BSMI Notice (Taiwan Only)

If you find a

or

mark on the regulatory

label on the bottom, side, or back panel of your computer, the following section is applicable:

NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in compliance with the
requirements of the official Mexican standards (NOM):

Exporter:

Dell Computer Corporation
One Dell Way
Round Rock, TX 78682

Importer:

Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.

Ship to:

Dell Computer de México,
S.A. de C.V. al Cuidado de Kuehne &
Nagel de México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.

Model number:

PP01L

Supply voltage:

100–240 VAC

Frequency:

50–60 Hz

Current Consumption: 1.5 A
Output voltage:

20 VDC

Output current:

3.5 A

Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the display or external monitor screen for extended periods of time may
result in eye strain.
For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your
computer workstation:
Position your computer directly in front of you as you work.
Adjust the tilt of the computer's display, its contrast and/or brightness settings, and the lighting
around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to
minimize reflections and glare on the display.
When using an external monitor with your computer, set the monitor at a comfortable viewing distance
(usually 450 to 610 millimeters [18 to 24 inches] from your eyes). Make sure the monitor screen is at
eye level or slightly lower when you are sitting in front of the monitor.

Use a chair that provides good lower-back support.
Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the
keyboard, touch pad, track stick, or external mouse.
Always use the palm rest with the keyboard, touch pad, or track stick. Leave space to rest your hands
when using an external mouse.
Let your upper arms hang naturally at your sides.
Ensure that your feet are resting flat on the floor.
When sitting, make sure the weight of your legs is on your feet and not on the front of your chair seat.
Adjust your chair's height or use a footrest, if necessary, to maintain proper posture.
Vary your work activities. Try to organize your work so that you do not have to type for extended
periods of time. When you stop typing, try to do things that use both hands.

For more information about ergonomic computing habits, see the BSR/HFES 100 standard, which can be
purchased on the Human Factors and Ergonomics Society (HFES) website at:
www.hfes.org/publications/HFES100.html

References:

1. American National Standards Institute. ANSI/HFES 100: American National Standards for Human Factors
Engineering of Visual Display Terminal Workstations. Santa Monica, CA: Human Factors Society, Inc., 1988.

2. Human Factors and Ergonomics Society. BSR/HFES 100 Draft standard for trial use: Human Factors
Engineering of Computer Workstations. Santa Monica, CA: Human Factors and Ergonomics Society, 2002.
3. International Organization for Standardization (ISO). ISO 9241 Ergonomics requirements for office work
with visual display terminals (VDTs). Geneva, Switzerland: International Organization for Standardization,
1992.

Glossary
A B C

D

E

F

G

H I K

L

M N

P R

S T

U

V W

X Z

A
AC - alternating current

The form of electricity that powers your computer when you plug the AC adapter power cable into an
electrical outlet.

ACPI - Advanced Configuration and Power Interface

A Microsoft® Windows® operating system utility that can be set up to put a computer in standby or
hibernate mode to conserve battery or electrical power.

AGP - accelerated graphics port

A dedicated graphics port that allows system memory to be used for video-related tasks. AGP delivers a
smooth, true-color video image because of the faster interface between the video circuitry and the system
memory.

antivirus software - A program designed to identify, quarantine, and/or delete a virus from your
computer.

APR - advanced port replicator

A device that integrates a portable computer into a desktop environment and includes a network adapter
that enables you to connect the computer to a network.

B
backup - A copy of a program or data file on a floppy disk, tape, CD, or hard drive. As a precaution, you
should back up the data files on your hard drive regularly.

battery - An internal power source used to operate portable computers when not connected to an AC
adapter and an electrical outlet.

BIOS - basic input/output system

A program (or utility) that serves as an interface between the computer hardware and the operating system.
Unless you understand what effect the settings have on the computer, do not change the settings for this
program. Also referred to as the system setup program.

bit - The smallest unit of data interpreted by your computer.

bootable CD - A CD that can be used to start your computer. In case your hard drive is damaged or your
computer has a virus, ensure that you always have a bootable CD or bootable disk available.

bootable disk - A disk that can be used to start your computer. In case your hard drive is damaged or
your computer has a virus, ensure that you always have a bootable disk or bootable CD available.

bps - bits per second

The standard unit for measuring data transmission speed.

BTU - British thermal unit

A unit of heat equal to about 252 calories.

bus - A communication pathway between the components in your computer.

byte - A basic data storage unit used by your computer. A byte is usually equal to 8 bits.

C
C - Celsius

A temperature measurement system where 0° is the freezing point and 100° is the boiling point of water.

cache - An area where data or instructions are stored for quick retrieval. The cache enhances the efficiency
of many microprocessor operations.

carnet - An international customs document that facilitates temporary imports into foreign countries. Also
known as a merchandise passport.

CD drive - A drive that uses optical technology to read data from CDs.

CD player - The software used to play music CDs. The CD player displays a window with buttons you use

to play a CD.

CD-RW drive - A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs)
discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once.

cm - centimeter

A metric unit of measure equal to 0.39 inch.

cm/sec - centimeters per second

Control Panel - A utility that allows you to modify operating system and hardware settings, such as
display settings.

controller - Chips that control the transfer of data between the microprocessor and memory or between
the microprocessor and devices.

cursor - The marker on a display or screen that shows where the next keyboard, touch pad, or mouse
action will occur. It often is a blinking solid line or an underline character, or a small arrow.

D
device - Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your
computer.

device driver - See driver.

DMA - direct memory access

A channel that allows certain types of data transfer between RAM and a device to bypass the microprocessor.

docking station - See APR.

DRAM - dynamic random-access memory

Memory that stores information in integrated circuits containing capacitors.

driver - Software that allows the operating system to control a device such as a printer. Many devices will
not work properly if the correct driver is not installed in the computer.

dual display mode - A display setting that allows you to use a second monitor as an extension of your
display. Also referred to as extended display mode.

DVD - digital versatile disc

A disc usually used to store movies. DVDs are double-sided, whereas CDs are single-sided. DVD drives read
most CD media as well.

DVD drive - A drive that uses optical technology to read data from DVDs and CDs.

DVD player - The software used to watch DVD movies. The DVD player displays a window with buttons
you use to watch a movie.

DVD-RW drive - A drive that can read DVDs and most CD media and write to DVD-RW (rewritable DVDs)
discs.

E
ECC - error checking and correction

A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of
memory.

ECP - extended capabilities port

A parallel port design that provides improved bidirectional data transmission. Similar to EPP, it uses direct
memory access to transfer data and often improves performance.

EDO RAM - extended data output random access memory

A type of memory that improves the time to read from memory on faster microprocessors.

EMI - electromagnetic interference

Electrical interference caused by electromagnetic radiation.

EPP - enhanced parallel port

A parallel port design that provides bidirectional data transmission.

ESD - electrostatic discharge

A rapid discharge of static electricity. ESD can damage integrated circuits found in computer and
communications equipment.

extended display mode - A display setting that allows you to use a second monitor as an extension of
your display. Also referred to as dual display mode.

extended PC Card - A PC Card that extends beyond the edge of the PC Card slot when installed.
NOTICE: Always remove an extended PC Card before packing the computer or traveling. If something
strikes the exposed end of the PC Card, the system board may be damaged.
NOTE: If an extended PC Card is installed, you may have trouble inserting a second PC Card. Always
install extended cards in the top PC Card connector.

F
F - Fahrenheit

A temperature measurement system where 32° is the freezing point and 212° is the boiling point of water.

FCC - Federal Communications Commission

A U.S. agency responsible for enforcing communications-related regulations rating how much radiation
computers and other electronic equipment can emit.

floppy drive - A disk drive that can read and write to floppy disks.

folder - A place to organize and group files on a disk or drive. Files in a folder can be viewed and ordered
in various ways, such as alphabetically, by date, and by size.

format - The process that prepares a drive or disk for file storage. When a drive or disk is formatted, the
existing information on it is lost.

ft - foot

A unit of measurement for length that equals 12 inches.

G

G - gravity

A measurement of weight and force.

GB - gigabyte

A unit of data that equals 1024 MB (1,073,741,824 bytes) and measures drive storage capacity.

graphics mode - A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors.
Graphics modes can display an unlimited variety of shapes and fonts.

H
hard drive - A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are
often used interchangeably.

heat sink - A metal plate on some microprocessors that helps dissipate heat.

help file - A file that contains descriptive or instructional information about a product. Some help files are
associated with a particular program, such as Help in Windows. Other help files, such as this one for your
computer, function as stand-alone reference sources. Help files typically have a filename extension of .hlp or
.chm.

hibernate mode - A power management feature that saves everything in memory to a reserved space on
the hard drive, and then turns off the computer. When you restart the computer, the memory information
that was saved to the hard drive is automatically restored. Also referred to as suspend-to-disk mode.

Hz - hertz

A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often
measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz).

I
IEEE 1394 - Institute of Electrical and Electronics Engineers, Inc.

A high performance serial bus used to connect IEEE 1394-compatible devices, such as digital cameras and
DVD players, to the computer.

I/O - input/output

An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O
devices.

IrDA - Infrared Data Association

A standards organization which developed the specifications for infrared communication.

IR sensor - infrared sensor

A port that allows you to transfer data between the computer and IR-compatible devices without using a
cable connections.

ISP - Internet service provider

Any company that allows you to access its host server to connect directly to the Internet. The ISP gives you
a software package, user name, and access phone numbers for a monthly fee. If your computer has a
modem, you can connect to the Internet, access websites, and send and receive e-mail.

K
KB - kilobyte

A unit of data that equals 1,024 bytes but is often referred to as 1,000 bytes.

keyboard shortcut - A command requiring you to press multiple keys at the same time. Also referred to
as key combination.

kg - kilogram

A unit measuring mass that equals 1,000 grams.

L
LAN - local area network

A computer network covering a small area. A LAN usually is confined to a building or a few nearby buildings.
A LAN can be connected to another LAN over any distance via telephone lines and radio waves to form a

wide area network (WAN).

LCD - liquid crystal display

The technology used by portable computer displays.

line conditioners - A device that keeps a computer's power source at a constant level and can handle
power interruptions (power sags). Line conditioners cannot protect against a complete loss of power.

lockup - A condition during which your computer quits responding to keyboard and touch pad input.

LOM - LAN on motherboard

A system board with integrated networking silicon, which eliminates the need for an add-in network card and
enables advanced management technologies requiring signals to and from the system board.

M
MB - megabyte

A storage unit equal to 1,048,576 bytes; however, when used to refer to hard drive storage, the term is
often rounded to mean 1,000,000 bytes.

MB/sec - megabytes per second

One million bytes per second. This measurement is typically used for disk and tape transfer ratings.

Mbps - megabits per second

One million bits per second. This measurement is typically used for transmission speeds for networks and
modems.

MDC - modem daughter card

A card that enables certain types of modems and allows your computer to communicate with other
computers over analog telephone lines.

media bay - See module bay.

memory - A temporary data storage area inside your computer. Because the data in memory is not

permanent, Dell recommends that you frequently save your files while you are working on them, and always
save your files before you shut down the computer. Your computer can contain several different forms of
memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a synonym for
RAM.

memory address - A specific location where data is temporarily stored in RAM.

memory module - A small circuit board containing memory chips, which connects to the system board.

MHz - megahertz

A measure of frequency that equals 1 million cycles per second. The speeds for computer microprocessors,
buses, and interfaces are typically measured in MHz.

microprocessor - The primary computational chip inside the computer. As the "brains" of the computer,
this chip controls the interpretation and execution of arithmetic and logic functions. Sometimes, the
microprocessor is referred to as the processor or the CPU (central processing unit).

Mini PCI card - A small form factor card that provides portable computers with integrated communication
capabilities, such as a modem, network, or a combination of the two.

mm - millimeter

A unit of length that equals one thousandth of a meter or 1/25 inch.

modem - A device that allows your computer to communicate with other computers over analog telephone
lines. There are three types of modems: external, PC Card, and internal. You typically use your modem to
connect to the Internet and exchange e-mail.

modular bay - See module bay.

module bay - A bay that supports devices such as a CD, DVD, or CD-RW drive, second battery, or travel
module. Sometimes referred to as modular bay or media bay.

mouse - A pointing device that controls the movement of the cursor on your screen. Typically you roll the
mouse along a hard, flat surface to move the pointer or cursor on your screen.

ms - millisecond

A measure of time that equals one thousandth of a second. Access times of storage devices are often
measured in ms.

N

network adapter - A chip that provides network capabilities. A computer may include a network adapter
on its system board or it may contain a PC Card with an adapter on it. A network adapter is also referred to
as a NIC (network interface controller).

ns - nanosecond

A measure of time that equals one billionth of a second.

NVRAM - nonvolatile random access memory

A type of memory that stores data when the computer is turned off or loses its external power source.

P
parallel connector - An I/O port often used to connect a parallel printer to your computer.

partition - A physical storage area on a hard drive that is assigned to one or more logical storage areas
known as logical drives. Each partition can contain multiple logical drives.

PC Card - A removable I/O card, slightly larger than a credit card, adhering to the PCMCIA standard.
Modems and network adapters are common types of PC Cards.

PCMCIA - Personal Computer Memory Card International Association

The organization that establishes standards for PC Cards.

pixel - A single point on a display screen arranged in rows and columns to create an image. A video
resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and
down.

Plug and Play - An industry-standard specification that makes it easier to add devices to your computer.
Plug and Play provides automatic installation and configuration and compatibility with existing hardware.

program - Any software that processes data for you, including spreadsheet, word processor, database, and
game packages. Programs require an operating system to run.

PS/2 - Personal System/2

The port for attaching a PS/2-compatible keyboard, mouse, or keypad.

R
RAM - random-access memory

The primary temporary storage area for program instructions and data. Any information stored in RAM is lost
when you turn off your computer.

readme file - A text file included with a software package or hardware product. Typically, readme files
provide installation information and describe new product enhancements or corrections that have not yet
been documented.

read-only - Data and/or files you can view but cannot edit or delete. A file can have read-only status if:
It resides on a physically write-protected floppy disk.
It is located on a network in a directory and the system administrator has assigned read-only rights to
you.

refresh rate - The frequency, measured in Hz, at which your screen's horizontal lines are recharged
(sometimes also referred to as its vertical frequency). The higher the refresh rate, the less video flicker can
be seen by the human eye.

reserve battery - A battery that keeps your computer clock and certain circuitry working.

resolution - The sharpness and clarity of an image produced by a printer or displayed on a monitor. The
higher the resolution, the sharper the image.

RFI - radio frequency interference

Interference that is generated at typical radio frequencies, in the range of 10 kHz to 100,000 MHz. Radio
frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have
interference than the higher frequency radiations such as infrared and light.

ROM - read-only memory

Memory that stores data and programs that cannot be deleted or written to by the computer. ROM, unlike
RAM, retains its contents even after you turn off your computer. Some programs essential to the operation
of your computer reside in ROM.

rpm - revolutions per minute

The number of rotations that occur per minute.

S
ScanDisk - A Microsoft utility that checks files, folders, and the hard drive's surface for errors. ScanDisk
often runs after a lockup occurs.

SDRAM - synchronous dynamic random-access memory

A type of DRAM that is synchronized with the optimal clock speed of the microprocessor.

serial connector - An I/O port often used to connect devices such as a handheld digital device or digital
camera to your computer.

service tag - A bar code label on your computer that identifies your computer when you access Dell
Support at support.dell.com or when you call Dell for customer or technical support.

setup program - A program that is used to install and configure hardware and software. The setup.exe or
install.exe program comes with most Windows software packages. Setup program differs from system
setup program.

shortcut - An icon that provides quick access to frequently used programs, files, folders, and drives. When
you place a shortcut on your Windows desktop and double-click the icon, you can open its corresponding
folder or file without having to find it first. Shortcut icons do not change the location of files. If you delete a
shortcut, the original file is not affected. Also, you can rename a shortcut icon.

shutdown - The process of closing windows and programs, exiting the operating system, and turning off
your computer. You can lose data if you turn off your computer before completing a shutdown.

SODIMM - small outline dual in-line memory module

A type of small, thin memory used in portable computers.

SPD - serial presence detect

A chip on a memory module that stores information about the module, including the size, speed, voltage,
and manufacturer.

S/PDIF - Sony/Philips Digital Interface

An audio transfer file format that allows the transfer of audio from one file to another without converting it
to and from an analog format, which could degrade the quality of the file.

standby mode - A power management mode that shuts down all unnecessary computer operations to save
energy (also referred to as suspend mode).

surge protectors - A device that prevents voltage spikes, which occur during electrical storms or following
power interruptions, from entering a computer through the electrical outlet. Many surge protectors have a
telephone jack for modem protection. Some surge protectors provide warranty coverage for certain types of
damage.

Most surge protectors do not protect against lightning strikes, so you should disconnect your computer when
lightning is near. Surge protectors also do not offer protection against power interruptions (power sags),
which occur when the voltage drops more than 20 percent.

Network connections cannot be protected by surge protectors. Always disconnect the network cable from the
network connector during electrical storms.

suspend-to-disk mode - A power management feature that saves everything in memory to a reserved
space on the hard drive, and then turns off the computer. When you restart the computer, the memory
information that was saved to the hard drive is automatically restored. Also referred to as hibernate mode.

SVGA - super video graphics array

A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768.

The number of colors and resolution that a program displays depends on the capabilities of the monitor, the
video controller and its drivers, and the amount of video memory installed in the computer.

S-video TV-out - A connector used to attach a TV or digital audio devices to the computer.

SXGA - super extended graphics array

A video standard for video cards and controllers that supports resolutions up to 1280 x 1024.

SXGA+ - super extended graphics array plus

A video standard for video cards and controllers that supports resolutions up to 1400 x 1050.

system board - The main circuit board in your computer. Also known as the motherboard.

system setup program - A program (or utility) that serves as an interface between the computer
hardware and the operating system. Unless you understand what effect the settings have on the computer,
do not change the settings for this program. Also referred to as the BIOS.

system tray - The section of the Windows taskbar which contains icons that provide quick access to

programs and computer functions, such as the clock, volume control, and print status.

T
text editor - A program that is used to create and edit files that contain only text; for example, Windows
Notepad uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the
option to underline, change fonts, and so on).

travel module - A plastic device designed to fit inside the module bay and reduce the weight of the
computer.

U
UPS - uninterruptible power supply

A backup power source used when the electrical power fails or drops to an unacceptable voltage level. A UPS
keeps a computer running when there is no electrical power. UPS systems typically provide surge
suppression and may also provide voltage regulation. Small UPS systems provide battery power for a few
minutes to enable you to shut down your computer.

URL - uniform resource locator

A website address.

USB - Universal Serial Bus

A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner,
set of speakers, or printer. Devices are plugged directly into a 4-pin socket on your computer or into a multiport hub that plugs into your computer. USB devices can be connected and disconnected while the computer
is turned on and they can also be daisy-chained together.

UXGA - ultra extended graphics array

A video standard for video cards and controllers that supports resolutions up to 1600 x 1200.

V
video controller - The circuitry on a video card or on the system board (in computers with an integrated
video controller) that provides the video capabilities-in combination with the monitor-for your computer.

video memory - Memory that consists of memory chips dedicated to video functions. Video memory is
usually faster than system memory. The amount of video memory installed primarily influences the number
of colors that a program can display.

video mode - A mode that describes how text and graphics are displayed on a monitor. Graphics-based
software, such as the Windows operating system, displays in video modes that can be defined as x horizontal
pixels by y vertical pixels by z colors. Character-based software, such as text editors, display in video modes
that can be defined as x columns by y rows of characters.

video resolution - See resolution.

virus - A program that is designed to inconvenience you or to destroy data stored on your computer. A
virus program moves from one computer to another via an infected disk, software downloaded from the
Internet, or e-mail attachments. When an infected program is started, so is its embedded virus.

A virus cannot be attached to data. It must be attached to a program that is downloaded into or installed on
the computer. When the virus-attached program is run, the virus is activated. Macro viruses, although
hidden within documents (data), are similar. It is in the execution of the macro that the damage is done.

A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk
is left in the drive when the computer is shut down and then turned on, the computer is infected when it
reads the boot sectors of the floppy disk expecting to find the operating system. If the computer is infected,
the boot virus may replicate itself onto all of the floppy disks that are read or written in that computer until
the virus is eradicated.

W
W - watt

The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt.

wallpaper - The background pattern or picture on the Windows desktop. To change your wallpaper, access
the Display icon through the Control Panel. You can also scan in your favorite picture and make it
wallpaper.

write-protected - Files or media that cannot be changed. Use write-protection when you want to protect
data from being destroyed. To write-protect a 3.5-inch floppy disk, slide its write-protect tab to the open
position.

X

XGA - extended graphics array

A video standard for video cards and controllers that supports resolutions up to 1024 x 768.

Z
Zip - A popular data compression format. Files that have been compressed with the Zip format are called
Zip files and usually have a filename extension of .zip. A special kind of zipped file is a self-extracting file,
which has a filename extension of .exe. You can unzip a self-extracting file by double-clicking it.

Zip drive - A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch removable
disks called Zip disks. Zip disks are slightly larger than regular floppy disks, about twice as thick, and they
hold up to 100 MB of data.



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