Dell Optiplex 960 Late 2008 Owners Manual Intel® Active Management Technology V5.0 Administrator's Guide
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Intel® Active Management Technology v5.0 Administrator's Guide Overview Management Product Overview Operational Modes Setup and Configuration Overview Provisioning Methods Intel AMT Web GUI Menus and Defaults AMT Redirection (SOL/IDE-R) MEBx Settings Overview ME Configuration Menu AMT Configuration Menu Intel Fast Call for Help MEBx Defaults AMT Redirection Overview Setup and Configuration Troubleshooting Methods Overview Configuration Service--Using a USB Device Configuration Service--USB Device Procedure MEBx Interface--Enterprise Mode MEBx Interface--SMB Mode System Deployment Operating System Drivers Troubleshooting If you purchased a DELL™ n Series computer, any references in this document to Microsoft ® Windows ® operating systems are not applicable. Information in this document is subject to change without notice. © 2008 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, Latitude, and the DELL logo are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. October 2008 Rev. A00 Back to Contents Page Overview Intel® Active Management Technology (Intel AMT) allows companies to easily manage their networked computers. Discover computing assets on a network regardless of whether the computer is turned on or off – Intel AMT uses information stored in nonvolatile system memory to access the computer. The computer can even be accessed while it is powered off (also called out-of-band or OOB access). Remotely repair systems even after operating system failures – In the event of a software or operating system failure, Intel AMT can be used to access the computer remotely for repair purposes. IT administrators can also detect computer system problems easily with the assistance of Intel AMT's out-of-band event logging and alerting. Protect networks from incoming threats while easily keeping software and virus protection up to date across the network. Software Support Several independent software vendors (ISVs) are building software packages to work with Intel AMT features. This provides IT administrators many options when it comes to remotely managing the networked computer assets within their company. Features and Benefits Intel AMT Features Benefits Out-of-band (OOB) access Allows remote management of platforms regardless of system power or operating system state Remote troubleshooting and recovery Significantly reduces desk side visits, increasing the efficiency of IT technical staff Proactive alerting Decreases downtime and minimizes repair times Remote hardware and software asset tracking Increases speed and accuracy over manual inventory tracking, reducing asset accounting costs Third-party nonvolatile storage Increases speed and accuracy over manual inventory tracking, reducing asset accounting cost * Information on this page provided by Intel. The Intel® Management Engine BIOS Extension (MEBx) is an optional ROM module provided to Dell™ from Intel that is included in the Dell BIOS. The MEBx has been customized for Dell computers. Back to Contents Page Back to Contents Page Operational Modes Intel® AMT can be set up for either Enterprise or Small and Medium Business operational modes (also called provisioning models). Both operational modes support dynamic and static IP networking. If you use dynamic IP networking (DHCP), the Intel AMT host name and the operating system host name must match. You must also configure both the operating system and Intel AMT to use DHCP as well. If you use static IP networking, the Intel AMT IP address must be different from the operating system's IP address. Additionally, the Intel AMT hostname must be different from the operating system's hostname. Enterprise mode – This mode is for large organizations. This is an advanced networking mode that supports Transport Layer Security (TLS) and requires a configuration service. Enterprise mode allows IT administrators to set up and configure Intel AMT securely for remote management. The Dell™ computer is defaulted to Enterprise mode when it leaves the factory. The mode can be changed during the setup and configuration process. Small Medium Business (SMB) mode – This mode is a simplified operational mode that does not support TLS and does not require a setup application. SMB mode is for customers who do not have independent software vendor (ISV) management consoles or the necessary network and security infrastructures to use encrypted TLS. In SMB mode, Intel AMT setup and configuration is a manual process completed through the Intel ME BIOS Extension (MEBx). This mode is the easiest to implement since it does not require much infrastructure, but it is the least secure since all network traffic is not encrypted. Intel AMT Configuration sets up all other Intel AMT options not covered in Intel AMT Setup, such as enabling the computer for Serial-Over-LAN (SOL) or IDE-Redirect (IDE-R). You can change the settings modified in the configuration phase many times over the course of a computer's life span. You can make changes to the computer locally or through a management console. Back to Contents Page Back to Contents Page Setup and Configuration Overview The following is a list of important terms related to the Intel® AMT setup and configuration. Setup and configuration — The process that populates the Intel AMT-managed computer with usernames, passwords, and network parameters that enable the computer to be administered remotely. Provisioning — The act of setting up and configuring Intel AMT. Configuration service — A third-party application that completes the Intel AMT provisioning. Intel AMT WebGUI — A Web browser-based interface for limited remote computer management. You must set up and configure Intel AMT on a computer before using it. Intel AMT setup readies the computer for Intel AMT mode and enables network connectivity. This setup is generally performed only once in the lifetime of a computer. When Intel AMT is enabled, it can be discovered by management software over a network. Once Intel AMT is set up in Enterprise mode, it is ready to initiate configuration of its own capabilities. When all required network elements are available, simply connect the computer to a power source and the network, and Intel AMT automatically initiates its own configuration. The configuration service (a third-party application) completes the process for you. Intel AMT is then ready for remote management. This configuration typically takes only a few seconds. When Intel AMT is set up and configured, you can reconfigure the technology as needed for your business environment. Once Intel AMT is set up in SMB mode, the computer does not have to initiate any configuration across the network. It is set up manually and is ready to use with the Intel AMT Web GUI. Intel AMT Setup and Configuration States The act of setting up and configuring Intel AMT is also known as provisioning. An Intel AMT capable computer can be in one of three setup and configuration states: Factory-default state Setup state Provisioned state The factory-default state is a fully unconfigured state in which security credentials are not yet established and Intel AMT capabilities are not yet available to management applications. In the factory-default state, Intel AMT has the factory-defined settings. The setup state is a partially configured state in which Intel AMT has been set up with initial networking and transport layer security (TLS) information: an initial administrator password, the provisioning passphrase (PPS), and the provisioning identifier (PID). When Intel AMT has been set up, Intel AMT is ready to receive enterprise configuration settings from a configuration service. The provisioned state is a fully configured state in which the Intel Management Engine (ME) has been configured with power options, and Intel AMT has been configured with its security settings, certificates, and the settings that activate the Intel AMT capabilities. When Intel AMT has been configured, the capabilities are ready to interact with management applications. Back to Contents Page Back to Contents Page Provisioning Methods The act of setting up and configuring Intel® AMT is known as provisioning. There are three methods of provisioning a computer: Small Business Enterprise TLS-PKI Enterprise TLS-PSK Transport Layer Security (TLS) is a protocol that provides secure communications on the Internet for such things as web browsing, e-mail, Internet faxing, instant messaging and other data transfers. TLS was a legacy method of configuring Intel AMT on an isolated network separate from the corporate network. A setup and configuration server (SCS) requires a secondary network connection to a certification authority (an entity which issues digital certificates) for TLS configuration. Initially the computers are shipped in the factory-default state with Intel AMT ready for configuration and provisioning. These computers must go through Intel AMT setup in order to go from the factory-default state to the setup state. Once the computer is in the setup state, you can continue to configure it manually or connect it to a network where it connects with an SCS and begin Enterprise Mode Intel AMT configuration. Small Business Mode Small business mode is remains the same as from AMT v3.0 and basically means no security. Small business setup consists of just three steps: 1. Set the host name 2. Configure the TCP/IP settings 3. Set Provisioning Mode to "Small Business" Enterprise Mode TLS-PKI and TLS-PSK Intel AMT setup and configuration is usually performed in a company's IT department. The following are required: Setup and configuration server Network and security infrastructure Intel AMT capable computers in the factory-default state are given to the IT department, which is responsible for Intel AMT setup and configuration. The IT department can use the methods described below to input Intel AMT setup information, after which the computers are in Enterprise Mode and in the In-Setup phase. An SCS must generate PID and PPS sets. The Intel AMT configuration must occur over a network. The network can be encrypted using the Transport Layer Security Pre-Shared Key (TLS-PSK) protocol. Once the computers connect to an SCS, Enterprise Mode Configuration occurs. Enterprise TLS-PKI Enterprise TLS-PKI is also known as "Remote Configuration". The SCS uses TLS-PKI (Public Key Infrastructure) certificates to securely connect to an Intel AMT enabled computer. The certificates can be generated a few ways: The SCS can connect using one of the default certificates pre-programmed on the computer, as detailed in the MEBx interface section of this document. The SCS can create a custom certificate, which can be deployed on the AMT computer by means of a desk-side visit with a specially formatted USB thumb drive as detailed in the Configuration Service section of this document. The SCS could use a custom certificate which was pre-programmed at the Dell factory through the Custom Factory Integration (CFI) process. Enterprise TLS-PSK Enterprise TLS-PSK is also known as "One-Touch Configuration". The SCS uses PSK's (Pre-Shared Key's) to establish a secure connection with the AMT computer. These 52-character keys can be created by the SCS, and then deployed on the AMT computer with a desk-side visit in one of two ways: The key can be manually typed into the MEBx. The SCS can create a list of custom keys, and put them onto a specially formatted USB thumb drive. Then each AMT computer retrieves a custom key from the specially formatted USB thumb drive during BIOS boot as detailed in the Configuration Service section of this document. Back to Contents Page Back to Contents Page MEBx Settings Overview The Intel® Management Engine BIOS Extension (MEBx) provides platform-level configuration options for you to configure the behavior of Management Engine (ME) platform. Options include enabling and disabling individual features and setting power configurations. This section provides details about MEBx configuration options and constraints, if any. All the ME Platform Configuration setting changes are not cached in MEBx. They are committed to ME non-volatile memory (NVM) until you exit MEBx. Hence, if MEBx crashes, the changes made until that point are NOT going to be committed to ME NVM. Access MEBx Configuration User Interface The MEBx configuration user interface can be accessed on a computer through the following steps: 1. Turn on (or restart) your computer. 2. When the blue DELL™ logo appears, pressimmediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again. 3. Type the ME password. Press
. The MEBx screen appears as shown below. The main menu presents three function selections: Intel ME Configuration Intel AMT Configuration Change Intel ME Password The Intel ME Configuration and Intel AMT Configuration menus are discussed on the following pages. First, the password must be changed in order to proceed through these menus. Changing the Intel ME Password The default password is admin and is the same on all newly deployed platforms. You must change the default password before changing any feature configuration options. The new password must include the following elements: Eight characters, no more than 32 One uppercase letter One lowercase letter A number A special (nonalphanumeric) character, such as !, $, or ; excluding the :, ", and , characters.) The underscore ( _ ) and spacebar are valid password characters but do NOT add to the password complexity. * Information on this page provided by Intel. Back to Contents Page Back to Contents Page ME Configuration Menu To reach the Intel® Management Engine (ME) Platform Configuration page, follow these steps: 1. Under the Management Engine BIOS Extension (MEBx) main menu, select ME Configuration. Press . 2. The following message appears: System resets after configuration changes. Continue: (Y/N) 3. Press . The ME Platform Configuration page opens. This page allows you to configure the specific functions of the ME such as features, power options, and so on. Below are quick links to the various sections. Intel ME State Control Intel ME Firmware Local Update Intel ME Features Control Manageability Feature Selection Intel ME Power Control Intel ME ON in Host Sleep States Intel ME State Control When the ME State Control option is selected on the ME Platform Configuration menu, the ME State Control menu appears. You can disable ME to isolate the ME computer from main platform until the end of the debugging process. When enabled, the ME State Control option lets you disable ME to isolate the ME computer from the main platform while debugging a field malfunction. The table below illustrates the details of the options. ME Platform State Control Option Description Enabled Enable the Management Engine on the platform Disabled Disable the Management Engine on the platform In fact, the ME is not really disabled with the Disabled option. Instead, it is paused at the very early stage of its booting so the computer has no traffic originating from the ME on any of its busses, ensuring that you can debug a computer problem without worrying about any role the ME might have played in it. Intel ME Firmware Local Update Qualifier This option on the ME Platform Configuration menu sets the policy for allowing the MEBx to be updated locally. The default setting is Alway Open. The other settings available are Never Open and Restricted. Intel ME Features Control The ME Features Control menu contains the following configuration selection. Manageability Feature Selection When you select the Manageability Feature Selection option on the ME Features Control menu, the ME Manageability Feature menu appears. You can use this option to determine which manageability feature is enabled. None — Choosing this option means that manageability will not be enabled. . Intel AMT/Intel Standard Manageability — Intel Active Management Technology (Intel AMT). If the system does not meet the minimum system requirements for Intel AMT, only Intel Standard Manageability will be selectable. The table below explains these options. Management Feature Select Option Option Description None Manageability Feature is not selected Intel AMT Intel AMT manageability feature is selected When the option is changed from Intel AMT to None, a warning message is displayed. If the user accepts the change from Intel AMT to None, Intel AMT will go through a full un-provision. If the None option is selected, there is no manageability feature provided by the Intel ME system, so management applications are not be able to use the Intel ME. However, Intel ME is still enabled (the Intel ME firmware is still running). Intel ME Power Control To comply with ENERGY STAR requirements, the Intel Management Engine can be turned off in various sleep states. Intel ME Power Control menu configures Intel ME platform power policies. ME On in Host Sleep States When the ME ON in Host Sleep States option is selected on the ME Power Control menu, the ME in Host Sleep States menu loads. The power package selected determines when the ME is turned ON. The default power package is Desktop: ON in S0. The end user administrator can choose which power package is used depending on computer usage. The power package selection page can be seen above. * Information on this page provided by Intel. Back to Contents Page Back to Contents Page AMT Configuration Menu After you completely configure the Intel® Management Engine (ME) feature, you must reboot before configuring the Intel AMT for a clean system boot. The image below shows the Intel AMT configuration menu after a user selects the Intel AMT Configuration option from the Management Engine BIOS Extension (MEBx) main menu. This feature allows you to configure an Intel AMT capable computer to support the Intel AMT management features. You need to have a basic understanding of networking and computer technology terms, such as TCP/IP, DHCP, VLAN, IDE, DNS, subnet mask, default gateway, and domain name. Explaining these terms is beyond the scope of this document. The Intel AMT Configuration page contains the user-configurable options listed below. For images of these menu options, refer to the "Enterprise Mode Setup" and "SMB Mode Setup" pages of this document. Menu Options Host Name TCP/IP Provision Model Setup and Configuration Un-Provision Host Name SOL/IDE-R Password Policy Secure Firmware Update Set PRTC Idle Timeout A hostname can be assigned to the Intel AMT capable computer. This is the host name of the Intel AMT-enabled computer. If Intel AMT is set to DHCP, the host name MUST be identical to the operating system machine name. TCP/IP Allows you to change the following TCP/IP configuration of Intel AMT. DHCP Mode – ENABLE** / DISABLED If DHCP Mode is enabled, TCP/IP settings are configured by a DHCP server. If a system is in static mode the system may require a second IP address. This IP address, often called the ME IP address may be different from the host IP address. IP address – Internet address of the Intel Management Engine. Subnet mask – The subnet mask used to determine what subnet IP address belongs to. Default Gateway address – The default gateway of the Intel Management Engine. Preferred DNS address – Preferred domain name server address. Alternate DNS address – Alternate domain name server address. Domain name – Domain name of the Intel Management Engine. Provision Model The following provisioning models are available: Provisioning Mode – Enterprise** / Small Business This allows you to select between small business and enterprise mode. Enterprise mode may have different security settings than Small Business mode. Because of the different security settings, each of these modes requires a different process to complete the setup and configuration process. Setup and Configuration The menu contains the parameters for the setup and configuration server. This menu also contains the security settings for PSK and PKI configurations. Current Provisioning Mode – Displays the current provisioning TLS Mode: None, PKI, or PSK. This configuration is only shown in Enterprise Provision Model. Provisioning Record – Displays the provision PSK/PKI record data of the computer. If the data has not been entered, the MEBX displays a message that states "Provision Record not present". If the data is entered, the Provision Record displays the following: TLS provisioning mode – Displays the current configuration mode of the computer: None, PSK or PKI. Provisioning IP – The IP of the setup and configuration server. Date of Provision – Displays the date and time of the provisioning in the format MM/DD/YYYY at HH:MM. DNS – Displays if Secure DNS is being used or not. 0 indicates DNS is not in use, 1 indicates secure DNS is being used (PKI only). Host Initiated – Displays if the setup and configuration process was initiated by the host: 'No' indicates the setup and configuration process was not host initiated; 'Yes' indicates the setup and configuration process was host initiated (PKI only). Hash Data – Displays the 40 character certificate hash data (PKI only). Hash Algorithm – Describes the hash type. Currently only SHA1 is supported (PKI only). IsDefault – Displays 'Yes' if the Hash algorithm is the default algorithm selected. Displays 'No' if the hash algorithm is not the default algorithm used (PKI only). FQDN – FQDN of the provisioning server mentioned in certificate (PKI only). Serial Number – The 32 character that indicate the Certificate Authority serial numbers. Time Validity Pass – Indicates whether the certificate passed the time validity check. Provisioning Server IP – The IP address and port number (0 – 65535) for an Intel AMT provisioning server. This configuration is only shown for the enterprise provision model. The default port number is 9971. TLS PSK – Contains the settings for TLS PSK configuration settings. Set PID and PPS – Sets the provisioning identifier (PID) and provisioning passphrase (PPS). Enter the PID and PPS in the dash format. (Ex. PID: 1234-ABCD ; PPS: 1234-ABCD-1234-ABCD-1234-ABCD-1234-ABCD) NOTE A PPS value of ' '0000-0000-0000-0000-0000-0000-0000-0000' does not change the setup configuration state. If this value is used the setup and configuration state stays as 'Not-started'. Delete PID and PPS – Deletes the current PID and PPS stored in ME. If there is no PID and PPS entered, the MEBX returns an error message. Using this option does NOT set the setup and configuration process parameter to "Not Started." This option sets the setup and configuration process parameter to "In Process." TLS PKI – Contains the settings for the TLS PKI configuration settings. Remote Configuration Enable/Disable – Disables or enables remote configuration. If this option is not enabled, remote configuration cannot occur. Manage Certificate Hashes – Displays the list of hashes that are currently stored and the current status. To change the active status of the certificate press the <+> key. To delete the hash press the key. To add another key press the key. Set FQDN – Sets the fully qualified domain name for the computer. Set PKI DNS suffix – Sets the PKI DNS suffix. TLS PSK The submenu contains the settings for TLS PSK configuration settings. Setting or deleting the PID/PPS causes a partial unprovision if the setup and configuration is "In-process". Set PID and PPS – Sets the PID and PPS. Enter the PID and PPS in the dash format. (Ex. PID: 1234-ABCD ; PPS: 1234-ABCD-1234-ABCD-1234-ABCD-1234-ABCD) A PPS value of '0000-0000-0000-0000-0000-0000-0000-0000' does not change the setup configuration state. If this value is used the setup and configuration state stays as "Notstarted." Delete PID and PPS – Deletes the current PID and PPS stored in ME. If there is no PID and PPS entered, the MEBX returns an error message. TLS PKI – Remote Configuration Settings The remote configuration options are contained under the TLS PKI sub menu. There are four remote configuration items: Remote Configuration Enable/Disable Manage Certificate Hashes Set FQDN Set PKI DNS Suffix Remote Configuration Enable/Disable The selectable options are Enable and Disable. If Remote Configuration is disabled, the menu options underneath are still displayed, but cannot be used until Remote Configuration is enabled. This option cannot be modified once the setup and configuration process is in process. This parameter can only be modified while the computer is in the factory default or un-provisioned state. Enabling/disabling remote configuration causes a partial un-provision if the setup and configuration is In-process. Manage Certificate Hashes Select the Manage Certificate Hashes option under the Remote Configuration menu to display the Manage Certificate Hashes menu. Five default hashes are available from the factory. Hashes can be deleted or added as needed. The Manage Certificate Hash screen has several keyboard controls available to you to manage the hashes on the computer. The following keys are valid when in the Manage Certificate Hash menu: Escape key – Exits from the menu Insert key – Adds a customized certificate hash to the computer Delete key – Deletes the currently selected certificate hash from the computer <+> key – Changes the active state of the currently selected certificate hash Enter key – Displays the details of the currently selected certificate hash Adding a Customized Hash 1. Pressin the Manage Certificate Hash screen. A text field is displayed requesting the hash name. 2. You must enter the hash name. The hash name must be a maximum of 32 characters. Upon pressing you are prompted to enter the certificate hash value. 3. The certificate hash value is a 20 byte hexadecimal number. You must enter the hash data in the correct format or the message Invalid Hash Certificate Entered - Try Again is displayed. Upon pressing you are asked about setting the active state of the hash. 4. This query allows for setting the active state of the customized hash. Yes – The customized hash is be marked as active. No (Default) – VA_Hash is be maintained within EPS. Deleting a Hash 1. Press in the Manage Certificate Hash screen to display the Delete this certificate hash? (Y/N) prompt. 2. This option allows deleting of the selected certificate hash. Yes – MEBx shall send the message to FW to delete the selected hash. No – MEBx shall not delete the selected hash and returns to the Remote Configuration. Changing the Active State Press the <+> key in the Manage Certificate Hash screen to display the Change the active state of this hash? (Y/N) prompt. Answering yes to this question toggles the active state of the currently selected certificate hash. Setting a hash as active indicates that the hash is available to use during PSK provisioning. Viewing a Certificate Hash Press in the Manage Certificate Hash screen. The details of the selected certificate hash are displayed to include: the hash name, the certificate hash data, and the active and default states. Set PKI DNS Suffix When the Set PKI DNS Suffix option is selected under the Remote Configuration menu, you are prompted to enter the PKI DNS Suffix of the Provisioning Server. The Key Value is maintained in EPS. Un-provision The Un-Provision option allows you to reset the Intel AMT configuration to factory defaults. There are three types of unprovision: Partial Un-provision – This option resents all the Intell AMT settings to their default values, but will not change the PID/PPS or the MEBx password. Full Un-provision – This option resets all of the Intel AMT settings to their default values. If a PID/PPS value is present, both values are erased. The MEBx password is not changed. CMOS clear – This un-provision option is not available in the MEBx. This option clears all values to their default values. If a PID/PPS is present, both values are lost. The MEBx password resets to the default value (admin). To invoke this option, you need to clear the CMOS (i.e. system board jumper). SOL/IDE-R Username and Password – DISABLED** / ENABLED This option provides the user authentication for SOL/IDER session. If the Kerberos protocol is used, set this option to Disabled and set the user authentication through Kerberos. If Kerberos is not used, you have the choice to enable or disable user authentication on the SOL/IDER session. Serial-Over-LAN (SOL) – DISABLED** / ENABLED SOL allows the Intel AMT managed client console input/output to be redirected to the management server console (if the client system supports SOL). If the system does not support SOL, this value cannot enable it. IDE Redirection (IDE-R) – DISABLED** / ENABLED IDE-R allows the Intel AMT managed client to be booted from remote disk images at the management console. If the client system does not support IDE-R, this value cannot enable it. Password Policy This option determines when the user is allowed to change the MEBx password through the nework. Note: The MEBx password can always be changed via the MEBx user interface. The options are: Default Password Only – The MEBx password can be changed through the network interface if the default password has not been changed yet. During Setup and Configuration – The MEBX password can be changed through the network interface during the setup and configuration process but at no other time. Once the setup and configuration process is complete, the MEBx password cannot be changed via the network interface. Anytime – The MEBX password can be changed through the network interface at any time. Secure Firmware Update This option allows you to enable/disable secure firmware updates. Secure firmware update requires an administrator user name and password. If the administrator user name and password are not supplied, the firmware cannot be updated. When the secure firmware update feature is enabled, you are able to update the firmware using the secure method. Secure firmware updates pass through the LMS driver. If secure and local firmware update is disabled, the user must enable secure firmware update or local firmware update to allow the firmware updates. Set PRTC Enter PRTC in GMT (UTC) format (YYYY:MM:DD:HH:MM:SS). Valid date range is 1/1/2004 – 1/4/2021. Setting PRTC value is used for virtually maintaining PRTC during power off (G3) state. This configuration is only displayed for the Enterprise Provision Model. Idle Timeout This setting is used to enable the Intel ME Wake on LAN feature and to define the Intel ME idle timeout in M1 state. The value should be entered in minutes. The value indicates the amount of time that the Intel ME is allowed to remain idle in M1 before transitioning to the M-off state. If the Intel ME is M0, it will not transition to M-off. Intel AMT in DHCP Mode Settings Example The table below shows a basic field settings example for the Intel AMT Configuration menu page to configure the computer in DHCP mode. Intel AMT Configurations Example in DHCP Mode Intel AMT Configuration Parameters Values Intel AMT Configuration Select and press . Host Name Example: IntelAMT This is the same as the operating system machine name. Set the parameters as follows: TCP/IP Enable Network interface Enable DHCP Mode Set a domain name (e.g., amt.intel.com) Provision Model Intel AMT 4.0 Mode Small Business SOL/IDE-R Enable SOL Enable IDE-R Remote FW Update Enabled Save and exit MEBx and then boot the computer to the Windows® operating system. Intel AMT in Static Mode Settings Example The table below shows a basic field settings example for the Intel AMT Configuration menu page to configure the computer in static mode. The computer requires two MAC addresses (GBE MAC address and Manageability MAC Address) to operate in static mode. If there is no Manageability MAC address, Intel AMT cannot be set in static mode. Intel AMT Configurations Example in Static Mode Intel AMT Configuration Parameters Values Intel AMT Configuration Select and press Host Name Example: IntelAMT Set the parameters as follows: TCP/IP Enable Network interface Disable DHCP Mode Set an IP address (e.g., 192.168.0.15) Set a subnet mask (e.g., 255.255.255.0) The default gateway address is optional The preferred DNS address is optional The Alternate DNS address is optional Set the domain name (e.g., amt.intel.com) Provision Model Intel AMT 4.0 Mode Small Business SOL/IDE-R Enable SOL Enable IDE-R Remote FW Update Enabled Save and exit MEBx and then boot computer to the Windows operating system. * Information on this page provided by Intel. Back to Contents Page Back to Contents Page Intel® Fast Call Intel® Fast Call for help is a feature that is available for VPro SKUs. An Intel Fast Call for help connection allows the end user to request assistance if the VPro system is outside the corporate network. If the BIOS allows an Intel Fast Call for help connection the user can press the hot key/button ( ) while the system is loading to initiate an Intel Fast Call connection. Requirements Before an Intel Fast Call connection can be established from the Operating System the VPro system must have: 1. Environment detection enabled 2. Remote Connection policy 3. Management Presence Server (MPS) Putting it all Together There are no settings in the MEBX to enable/disable Intel Fast Call for help. If the system supports Full VPro Intel Fast Call for help will be available for use. If the system only supports Intel Standard Manageability Intel Fast call for help is not enabled. 1. Before an Intel Fast Call for help can be started, environment detection must be enabled. This allows Intel AMT to determine if the system is within the corporate network. This is configured through an ISV app. 2. A remote connection policy must be created before an Intel Fast call for help can be initiated. The policy for the BIOS initiated call does not need to be configured, but another policy must exist before initiating a help call from the BIOS. The BIOS must support the hot key that initiates the Intel Fast call for help. 3. A management presence server must exist to answer the Intel fast calls for help. The management presence server resides in the DMZ zone. The management presence server. When all of these conditions are satisfied the system is able to initiate an Intel Fast Call for help. Initiating Intel Fast Call for Help Once the feature has been fully configured, there are three methods for initiating an Intel Fast Call for help session. These include: At the Dell splash screen press . At the Dell splash screen press for the One Time Boot Menu. Select the last option titled Intel Fast Call for Help. From Windows: 1. Launch the Intel AMT privacy icon/application Intel Management Security Status. 2. Switch to the Intel AMT tab. 3. In the Remote Connectivity box, click Connect. * Information on this page provided by Intel. Back to Contents Page Back to Contents Page Setup and Configuration Methods Overview As discussed in the Setup and Configuration Overview section, the computer has to be configured before the Intel AMT capabilities are ready to interact with management application. There are two methods to complete the provisioning process (in order from least complex to most complex): Configuration service — A configuration service allows you to complete the provisioning process from a GUI console on their server with only one touch on each of the Intel AMT capable computers. The PPS and PID fields are completed using a file created by the configuration service saved to a USB mass storage device. MEBx interface — The IT administrator manually configures the Management Engine BIOS Extension (MEBx) settings on each Intel AMT ready computer. The PPS and PID fields are completed by typing the 32 character and 8 character alpha-numeric keys created by the configuration service into the MEBx interface. Details on using these various methods are available in the next few sections. Back to Contents Page Back to Contents Page Configuration Service--Using a USB Device This section discusses Intel® AMT setup and configuration using a USB storage device. You can set up and locally configure password, provisioning ID (PID), and provisioning passphrase (PPS) information with a USB drive key. This is also called USB provisioning. USB provisioning allows you to manually set up and configure computers without the problems associated with manually typing in entries. USB provisioning only works if the MEBx password is set to the factory default of admin. If the password has been changed, reset it to the factory default by clearing the CMOS. The following is a typical USB drive key setup and configuration procedure. For a detailed walk-through using Altiris® Dell™ Client Manager (DCM), refer to the USB device procedure page. 1. An IT technician inserts a USB drive key into a computer with a management console. 2. The technician requests local setup and configuration records from a setup and configuration server (SCS) through the console. 3. The SCS does the following: 1. Generates the appropriate passwords, PID, and PPS sets 2. Stores this information in its database 3. Returns the information to the management console 4. The management console writes the password, PID, and PPS sets to a setup.bin file in the USB drive key. 5. The technician takes the USB drive key to the staging area where new Intel AMT capable computers are located. The technician then does the following: 1. Unpacks and connects computers, if necessary 2. Inserts the USB drive key into a computer 3. Turns on that computer 6. The computer BIOS detects the USB drive key. If found, the BIOS looks for a setup.bin file at the beginning of the drive key. Go to step 7. If no USB drive key or setup.bin file is found, then restart the computer. Ignore the remaining steps. 7. The computer BIOS displays a message that automatic setup and configuration will occur. 1. The first available record in the setup.bin file is read into memory. The process accomplishes the following: Validates the file header record Locates the next available record If the procedure is successful, the current record is invalidated so it cannot be used again 2. The process places the memory address into the MEBx parameter block . 3. The process calls MEBx. 8. MEBx processes the record. 9. MEBx writes a completion message to the display. 10. The IT technician turns off the computer. The computer is now in the setup state and is ready to be distributed to users in an Enterprise mode environment. 11. Repeat step 5 if you have more than one computer. Refer to the management console supplier for more information on USB drive key setup and configuration. USB Drive Key Requirements The USB drive key must meet the following requirements to be able to set up and configure Intel AMT: It must be greater than 16 MB. It must be formatted with the FAT16 file system. The sector size must be 1 KB. The USB drive key is not bootable. The setup.bin file must be the first file landed on the USB drive key. The USB key must not contain any other files whether hidden, deleted, or otherwise. Back to Contents Page Back to Contents Page USB Device Procedure The default console package provided is the Dell!" Client Management (DCM) application. This section provides the procedure to set up and configure Intel® AMT with the DCM package. As mentioned earlier in the document, several other packages are available through third-party vendors. The computer must be configured and seen by the DNS server before you begin this process. Also, a USB storage device is required and must conform to the requirements listed in Configuration Service--Using a USB Device. The nature of management software is that it is not always dynamic or real time. In fact, sometimes if you tell a computer to do something, such as to reboot, you may just have to do it again before it will work. 1. Format a USB device with the FAT16 file system and no volume label and then set it aside. 2. Open the Altiris® Dell Client Manager application by double clicking the desktop icon or through the Start menu. 3. Select AMT Quick Start from the left navigation menu to open the Altiris Console. 4. Click the <+> to expand the Intel AMT Getting Started section. 5. Click the <+> to expand the Section 1. Provisioning section. 6. Click the <+> to expand the Basic Provisioning (without TLS) section. 7. Select Step 1. Configure DNS. The notification server with an out-of-band management solution installed must be registered in DNS as "ProvisionServer." 8. Click Test on the DNS Configuration screen to verify that DNS has the ProvisionServer entry and that it resolves to the correct Intel setup and configuration server (SCS). The IP address for the ProvisionServer and Intel SCS are now visible. 9. Select Step 2. Discovery Capabilities. 10. Verify that the setting is Enabled. If Disabled, click the check box next to Disabled and click Apply. 11. Select Step 3. View Intel AMT Capable Computers. Any Intel AMT capable computers on the network are visible in this list. 12. Select Step 4. Create Profile. 13. Click the plus symbol to add a new profile. On the General tab the administrator can modify the profile name and description along with the password. The administrator sets a standard password for easy maintenance in the future. Select the manual radio button and enter a new password. The Network tab provides the option to enable ping responses, VLAN, WebUI, Serial over LAN, and IDE Redirection. If you are configuring Intel AMT manually, all these settings are also available in the MEBx. The TLS (Transport Layer Security) tab provides the ability to enable TLS. If enabled, several other pieces of information are required including the certificate authority (CA) server name, CA common name, CA type, and certificate template. The ACL (access control list) tab is used to review users already associated with this profile and to add new users and define their access privileges. The Power Policy tab has configuration options to select the sleep states for Intel AMT as well as an Idle Timeout setting. It is recommended that Idle timeout is always set to 0 for optimal performance. The setting for the Power Policy tab can potentially impact a computer's ability to remain E-Star 4.0 compliant. 14. Select Step 5. Generate Security Keys. 15. Select the icon with the arrow pointing out to Export Security Keys to USB Key. 16. Select the Generate keys before export radio button. 17. Enter the number of keys to generate (depends on the number of computers that need to be provisioned). The default is 50. 18. The Intel ME default password is admin. Configure the new Intel ME password for the environment. 19. Click Generate. Once the keys have been created, a link appears to the left of the Generate button. 20. Insert the previously formatted USB device into a USB connector on the Provisioning Serverr. 21. Click the Download USB key file link to download setup.bin file to the USB device. The USB device is recognized by default; save the file to the USB device. If additional keys are needed in the future, the USB device must be reformatted before saving the setup.bin file to it. a. Click Save in the File Download dialog box. b. Verify the Save in: location is directed to the USB device. Click Save. c. Click Close in the Download complete dialog box. The setup.bin file is now visible in the drive Explorer window. 22. Close the Export Security Keys to USB Key and drive explorer windows to return to the Altiris Console. 23. Take the USB device to the computer, insert the device, and turn on the computer. The USB device is recognized immediately and you are prompted to Continue with Auto Provisioning (Y/N) Press . Press any key to continue with system boot... 24. Once complete, turn off the computer and move back to the management server. 25. Select Step 6. Configure Automatic Profile Assignments. 26. Verify that the setting is enabled. In the Intel AMT 2.0+ dropdown, select the profile created previously. Configure the other settings for the environment. 27. Select Step 7. Monitor Provisioning Process. The computers for which the keys were applied begin to appearing in the system list. At first the status is Unprovisioned, then the system status changes to In provisioning, and finally it changes to Provisioned at the end of the process. 28. Select Step 8. Monitor Profile Assignments. The computers for which profiles were assigned appear in the list. Each computer is identified by the FQDN, UUID, and Profile Name columns. Once the computers are provisioned, they are visible under the Collections folder in All configured Intel AMT computers. Back to Contents Page Back to Contents Page MEBx Interface--Enterprise Mode Setup The Intel® Management Engine BIOS Extension (MEBx) is an optional ROM module that Intel provides to Dell™ to be included in the Dell BIOS. The MEBx has been customized for Dell computers. Enterprise mode (for large corporate customers) requires a setup and configuration server (SCS). An SCS runs an application over a network that performs Intel AMT setup and configuration. The SCS is also known as a provisioning server as seen in the MEBx. An SCS is typically provided by independent software vendors (ISVs) and is contained within the ISV management console product. Consult with the management console supplier for more information. Follow the steps below to set up and configure Intel AMT in the Enterprise mode. ME Configuration To enable Intel Management Engine (ME) on the target platform: 1. Press at the Dell logo screen to enter the MEBx screens. 2. Type admin in the Intel ME Password field. Press
. Passwords are case sensitive. You must change the default password before making changes to the MEBx options. 3. Select Change Intel ME Password. Press . Type the new password twice for verification. The new password must include the following elements: Eight characters One uppercase letter One lowercase letter A number A special (nonalphanumeric) character, such as !, $, or ; excluding the :, ", and , characters.) The underscore ( _ ) and spacebar are valid password characters but do NOT add to the password complexity. 4. Change the password to establish Intel AMT ownership. The computer then goes from the factory-default state to the setup state. 5. Select Intel ME Configuration, and then press . ME Platform Configuration allows you to configure ME features such as power options, firmware update capabilities, and so on. 6. Press when the following message appears: System resets after configuration change. Continue (Y/N). Intel ME State Control is the next option. The default setting for this option is Enabled. Do not change this setting to Disabled. If you want to disable Intel AMT, change the Manageability Feature Selection option to None in step 9. 7. Select Intel ME Firmware Local Update Qualifier. Press . 8. Then select either Always Open, Never Open, or Restricted. Press . The default setting for this option is Always Open. 9. Select Intel ME Features Control, and then press . Manageability Feature Selection is the next option. This feature sets the platform management mode. The default setting is Intel AMT. Selecting the None option disables all remote management capabilities. 10. Select Return to Previous Menu, and then press . 11. Select Intel ME Power Control, and then press . Intel ME ON in Host Sleep States is the next option. The default setting is Mobile: ON in S0. 12. Select Return to Previous Menu, and then press . 13. Select Return to Previous Menu, and then press . 14. Exit the MEBx Setup and save the ME configuration. The computer displays an Intel ME Configuration Complete message and then restarts. After the ME configuration is complete, you can configure the Intel AMT settings. Intel AMT Configuration To enable Intel AMT Configuration settings on the target platform, perform the following steps: 1. At the initial boot screen, press to re-enter the MEBx screens as seen in step 1 of "Enabling Management Engine for Enterprise Mode." 2. When a prompt for the password appears, enter the new Intel ME password. 3. Select Intel AMT Configuration, and then press
. 4. Select Host Name, and then press . 5. Type in a unique name for this Intel AMT machine, and then press . Spaces are not accepted in the host name. Make sure there is not a duplicate host name on the network. Host names can be used in place of the computer's IP for any applications requiring the IP address. 6. Select TCP/IP, and then press . 7. Press when the following message appears: [DHCP Enable] Disable DHCP (Y/N) 8. Type the domain name into the Domain name field. 9. Select Provision Model from the menu, and then press . 10. Choose between an Enterprise or Small Business configuration. The default setting is Enterprise. 11. Select Setup and Configuration from the menu, and then press . 12. Select Current Provisioning Mode to display the current mode, and then press . The current provisioning mode is displayed. Press or to exit. 13. Select Provisioning Record from the menu, and then press . The screen displays the provision PSK/PKI record data of the computer. If the data has not been entered, the MEBX displays a message that states Provision Record not present If the data is entered, the Provision Record displays one of several messages. 14. Select Provisioning Server from the menu, and then press . 15. Type the provisioning server IP in the Provisioning server address field and press . The default setting is 0.0.0.0. This default setting works only if the DNS server has an entry that can resolve the provision server to the IP of the provisioning server. 16. Type the port number in the Port number field and press . The default setting is 0. If left at the default setting of 0, the Intel AMT attempts to contact the provisioning server on port 9971. If the provisioning server is listening on a different port, enter it here. 17. Select Provisioning Server FQDN from the menu, and then press . 18. Type the fully qualified domain name (FQDN) for the provisioning server and press . 19. Select TLS PSK from the menu, and then press . 20. Set PID and PPS is the next option. The PID and PPS can be input manually or by using a USB key once the SCS generates the codes. This option is for entering the provisioning ID (PID) and provisioning passphrase (PPS). PIDs are eight characters and PPS are 32 characters. There are dashes between every set of four characters, so including dashes, PIDs are nine characters and PPS are 40 characters. An SCS must generate these entries. Skip the Delete PID and PPS option. This option returns the computer to factory defaults. See the "Return to Default" section for more information about unprovisioning. 21. Select Return to Previous Menu, and then press . 22. Select TLS PKI from the menu, and then press . 23. Select Remote Configuration Enable/Disable from the menu, and then press . This option is Enabled by default and can be Disabled if the network infrastructure does not support a Certificate Authority (CA). Manage Certificate Hashes option is the next option. Four hashes are configured by default. Hashes can be deleted or added per customer needs. 24. Select Set PKI DNS Suffix from the menu. Press . 25. Type the PKI DNS Suffix in the text field and press . 26. Select Return to Previous Menu, and press . 27. Select Return to Previous Menu, and then press . This returns you to the Intel AMT Configuration menu. Skip the Un-Provision option. This option returns the computer to factory defaults. See the "Return to Default" section for more information about unprovisioning. 28. Select SOL/IDE-R, and then press . 29. Press when the following message appears: [Caution] System resets after configuration changes. Continue: (Y/N) For User Name & Password, select Enabled and then press . This option allows you to add users and passwords from the WebGUI. If the option is disabled, then only the administrator has MEBx remote access. For Serial Over LAN (SOL/IDE-R), select Enabled and then press . For IDE Redirection, select Enabled and then press . Password Policy is the next option. The default setting is Default Password Only. Secure Firmware Update is the next option. The default setting is Enabled. Skip Set PRTC. Idle Timeout is the next option. The default setting is 1. This timeout is applicable only when a WoL option is selected for enabling ME for the Enterprise operating mode. 30. Select Return to Previous Menu, and then press . 31. Select Exit, and then press . 32. Press when the following message appears: Are you sure you want to exit? (Y/N): The computer restarts. 33. Turn off the computer and disconnect the power cable. The computer is now in setup state and is ready for deployment. Back to Contents Page Back to Contents Page MEBx Interface--SMB Mode The Intel® Management Engine BIOS Extension (MEBx) is an optional ROM module that Intel provides to Dell™ to be included in the Dell BIOS. The MEBx has been customized for Dell computers. Dell also supports setup and configuration of Intel AMT in the small and medium business (SMB) mode. The only setting not required in the SMB mode is the Set PID and PPS option. Also, the Provision Model option is set to Small Business instead of Enterprise. Follow the steps below to set up and configure Intel AMT in the SMB mode. ME Configuration To enable Intel Management Engine (ME) on the target platform, perform the following steps: 1. Press at the Dell logo screen to enter the MEBx screens. 2. Type admin in the Intel ME Password field. Press
. Passwords are case sensitive. You must change the default password before making changes to the MEBx options. 3. Select Change Intel ME Password, and then press . 4. Type the new password twice for verification. The new password must include the following elements: Eight characters One uppercase letter One lowercase letter A number A special (nonalphanumeric) character, such as !, $, or ; excluding the :, ", and , characters.) The underscore ( _ ) and spacebar are valid password characters but do NOT add to the password complexity. 5. Change the password to establish Intel AMT ownership. The computer then goes from the factory-default state to the setup state. 6. Select Intel ME Configuration, and then press . ME Platform Configuration allows you to configure ME features such as power options, firmware update capabilities, and so on. 7. Press when the following message appears: System resets after configuration change. Continue (Y/N). Intel ME State Control is the next option. The default setting for this option is Enabled. Do not change this setting to Disabled. If you want to disable Intel AMT, change the Manageability Feature Selection option to None later in this procedure. 8. Select Intel ME Firmware Local Update and then press . 9. Select either Always Open, Never Open, or Restricted, and then press . The default setting for this option is Disabled. 10. Select Intel ME Features Control, and then press . Manageability Feature Selection is the next option. This feature sets the platform management mode. The default setting is Intel AMT. Selecting the None option disables all remote management capabilities. 11. Select Return to Previous Menu, and then press . 12. Select Intel ME Power Control, and then press . Intel ME ON in Host Sleep States is the next option. The default setting is Mobile: ON in S0. 13. Select Return to Previous Menu and then press . 14. Select Return to Previous Menu, and then press . 15. Exit the MEBx Setup and save the ME configuration. The computer displays an Intel ME Configuration Complete message and then restarts. After the ME configuration is complete, you can configure the Intel AMT settings. Intel AMT Configuration Enabling Intel AMT for SMB Mode 1. At the initial boot screen, press to re-enter the MEBx screens. 2. When a prompt for the password appears, enter the new Intel ME password. 3. Select Intel AMT Configuration, and then press
. 4. Select Host Name, and then press . 5. Type in a unique name for this Intel AMT machine, and then press . Spaces are not accepted in the host name. Make sure there is not a duplicate host name on the network. Host names can be used in place of the computer's IP for any applications requiring the IP address. 6. Select TCP/IP, and then press . 7. Press when the following message appears: [DHCP Enable] Disable DHCP (Y/N) 8. Type the domain name into the field. 9. Select Provision Model from the menu, and then press . This allows you to choose between an Enterprise or a Small Business configuration. The default setting is Enterprise. 10. Press when the following message appears: 11. Skip the Un-Provision option. This option returns the computer to factory defaults. See the "Return to Default" section for more information about unprovisioning. 12. Select SOL/IDE-R. Press . 13. Press when The following message appears: [Caution] System resets after configuration changes. Continue: (Y/N) 14. Select Enabled for Username & Password, and then press . This option allows you to add users and passwords from the WebGUI. If the option is disabled, then only the administrator has MEBx remote access. 15. For Serial Over LAN, select Enabled and then press . 16. For IDE Redirection, select Enabled and then press . 17. For Password Policy, select Enabled and then press . Secure Firmware Update is the next option. The default setting is Enabled. 18. Skip Set PRTC. Idle Timeout is the next option. The default setting is 1. This timeout is applicable only when a WoL option is selected for Intel ME ON in Host Sleep States screen of the process for enabling ME for the Enterprise operating mode. 19. Select Return to Previous Menu, and then press . 20. Select Exit, and then press . 21. Press when the following message appears: Are you sure you want to exit? (Y/N): 22. After the computer restarts, turn off the computer and disconnect the power cable. The computer is now in setup state and is ready for deployment. Back to Contents Page Back to Contents Page System Deployment Once you are ready to deploy a computer to a user, plug the computer into a power source and connect it to the network. Use the integrated Intel® 82566DM NIC. Intel Active Management Technology (Intel AMT) does not work with any other NIC solution. When the computer is turned on, it computer immediately looks for a setup and configuration server (SCS). If the computer finds this server, the Intel AMT capable computer sends a Hello message to the server. DHCP and DNS must be available for the setup and configuration server search to automatically succeed. If DHCP and DNS are not available, then the setup and configuration servers (SCS) IP address must be manually entered into the Intel AMT capable computer's MEBx. The Hello message contains the following information: Provisioning ID (PID) Universally Unique Identifier (UUID) IP address ROM and firmware (FW) version numbers The Hello message is transparent to the end user. There is no feedback mechanism to tell you that the computer is broadcasting the message. The SCS uses the information in the Hello message to initiate a Transport Layer Security (TLS) connection to the Intel AMT capable computer using a TLS Pre-Shared key (PSK) cipher suite if TLS is supported. The SCS uses the PID to look up the provisioning passphrase (PPS) in the provisioning server database and uses the PPS and PID to generate a TLS Pre-Master Secret. TLS is optional. For secure and encrypted transactions, use TLS if the infrastructure is available. If you do not use TLS, then HTTP Digest is used for mutual authentication. HTTP Digest is not as secure as TLS. The SCS logs into the Intel AMT computer with the username and password and provisions the following required data items: New PPS and PID (for future setup and configuration) TLS certificates Private keys Current date and time HTTP Digest credentials HTTP Negotiate credentials The computer goes from the setup state to the provisioned state, and then Intel AMT is fully operational. Once in the provisioned state, the computer can be remotely managed. Back to Contents Page Back to Contents Page Operating System Drivers Within the operating system, two drivers must be installed to remove unknown devices in the Device Manager. These drivers are discussed below. SOL/LMS Driver The Intel® AMT Serial-Over-LAN (SOL) / Local Manageability Service (LMS) driver is available on support.dell.com and on the ResourceCD under Chipset Drivers. The driver is labeled Intel AMT SOL/LMS. Once the driver is obtained, execute the file; it unzips and prompts the user to continue the installation process. Once you install the SOL/LMS driver, the PCI Serial Port entry becomes the Intel Active Management Technology - SOL (COM3) entry. HECI Driver The Intel AMT Host Embedded Controller Interface (HECI) driver is available on support.dell.com and on the ResourceCD under Chipset Drivers. The driver is labeled Intel AMT HECI. Once the driver is obtained, execute the file; it unzips and prompts the user to continue the installation process. Once you install the HECI drivers, the PCI Simple Communications Controller entry becomes the Intel Management Engine Interface entry. Back to Contents Page Back to Contents Page Intel AMT WebGUI The Intel® AMT WebGUI is a Web browser-based interface for limited remote computer management. The WebGUI is often used as a test to determine if Intel AMT setup and configuration was performed properly on a computer. A successful remote connection between a remote computer and the host computer running the WebGUI indicates proper Intel AMT setup and configuration on the remote computer. The Intel AMT WebGUI is accessible from any Web browser, such as the Internet Explorer® or Netscape® applications. Limited remote computer management includes: Hardware inventory Event logging Remote computer reset Changing of network settings Addition of new users WebGUI support is enabled by default for SMB setup and configured computers. WebGUI support for Enterprise setup and configured computers is determined by the setup and configuration server. Information on using the WebGUI interface is available on the Intel AMT website. An older version of the WebGUI interface is available at Intel AMT Small Business Administrator's Guide under Using the Web Browser Interface on page 4. Follow the steps below to connect to the Intel AMT WebGUI on a computer that has been configured and set up : 1. Turn on an Intel AMT capable computer that has completed Intel AMT setup and configuration. 2. Launch a Web browser from a separate computer, such as a management computer on the same subnet as the Intel AMT computer. 3. Connect to the IP address specified in the MEBx and port of the Intel AMT capable computer. (example: http://ip_address:16992 or http://192.168.2.1:16992) By default, the port is 16992. Use port 16993 and https:// to connect to the Intel AMT WebGUI on a computer that has been configured and set up in the Enterprise mode. If DHCP is used, then use the fully qualified domain name (FQDN) for the ME. The FQDN is the combination of the host name and domain. (example: http://host_name:16992 or http://system1:16992) The management computer makes a TCP connection to the Intel AMT capable computer and accesses the top level Intel AMT-embedded Web page within the Management Engine of the Intel AMT capable computer. 4. Type the username and password. The default username is admin and the password is what was set during Intel AMT setup in the MEBx. 5. Review the computer information and make any necessary changes. You can change the MEBx password for the remote computer in the WebGUI. Changing the password in the WebGUI or a remote console results in two passwords. The new password, known as the remote MEBx password, only works remotely with the WebGUI or remote console. The local MEBx password used to locally access the MEBx is not changed. You have to remember both the local and remote MEBx passwords to access the computer MEBx locally and remotely. When the MEBx password is initially set in Intel AMT setup, the password serves as both the local and remote password. If the remote password is changed, then the passwords are out of sync. 6. Select Exit. Back to Contents Page Back to Contents Page AMT Redirection Overview Intel® AMT makes it possible to redirect serial and IDE communications from a managed client to a management console regardless of the boot and power state of the managed client. The client need only have the Intel AMT capability, a connection to a power source, and a network connection. Intel AMT supports Serial Over LAN (SOL, text/keyboard redirection) and IDE Redirection (IDER, CD-ROM redirection) over TCP/IP. Serial Over LAN Overview Serial Over LAN (SOL) is the ability to emulate serial port communication over a standard network connection. SOL can be used for most management applications where a local serial port connection is normally required. When an active SOL session is established between an Intel AMT-enabled client and a management console using the Intel AMT redirection library, the client's serial traffic is redirected through Intel AMT over the LAN connection and made available to the management console. Similarly, the management console may send serial data over the LAN connection that appears to have come through the client's serial port. IDE Redirection Overview IDE Redirection (IDER) is capable of emulating an IDE CD drive or a legacy floppy or LS-120 drive over a standard network connection. IDER enables a management machine to attach one of its local drives to a managed client over the network. Once an IDER session is established, the managed client can use the remote device as if it were directly attached to one of its own IDE channels. This can be useful for remotely booting an otherwise unresponsive computer. IDER does not support the DVD format. For example, IDER is used to boot a client with a corrupt operating system. First, a valid boot disk is loaded into the management console disk drive. This drive is then passed as an argument when the management console opens the IDER TCP session. Intel AMT registers the device as a virtual IDE device on the client, regardless of its power or boot state. Both SOL and IDER may be used together since the client BIOS may need to be configured to boot from the virtual IDE device. Back to Contents Page Back to Contents Page Troubleshooting This page describes a few basic troubleshooting steps to follow if problems are experienced with the Intel® AMT configuration. Remember to always check DSN for more troubleshooting options. Return to Default Return to default is also known as un-provisioning. An Intel AMT setup and configured computer can be un-provisioned using the Intel AMT Configuration screen and the Un-Provision option. Follow the steps below to un-provision a computer: 1. Select Un-Provision and then select Full Un-provision. Full un-provisioning is available for SMB Mode provisioned computers. This option returns all Intel AMT configuration settings to factory defaults and does NOT reset ME configuration settings or passwords. Full and partial un-provisioning is available for Enterprise Mode provisioned computers. Partial un-provisioning returns all Intel AMT configuration settings to factory defaults with the exception of the PID and PPS. Partial un-provisioning does NOT reset ME configuration settings or passwords. An un-provisioning message displays after about 1 minute. After un-provisioning completes, control is passed back to the Intel AMT Configuration screen. Provisioning Server, Set PID and PPS, and Set PRTC options are available again because the computer is set to the default Enterprise Mode. 2. Select Return to previous menu. 3. Select Exit and then press . The computer restarts. Firmware Flash Flash the firmware to upgrade to newer versions of Intel AMT. The automatic flash feature can be disabled by selecting Disabled under the Secure Firmware Update setting in the MEBx interface. If this setting is disabled, a firmware error message appears when flashing the BIOS. The firmware CANNOT be flashed to an older version or to the current version installed. The firmware flash, when available, is located on the support.dell.com site for download. Serial-Over-LAN (SOL) / IDE Redirection (IDE-R) If you cannot use IDE-R and SOL, follow these steps: 1. At the initial boot screen, press to enter the MEBx screens. 2. When a prompt for the password appears, enter the new Intel ME password. 3. Select Intel AMT Configuration, and then press
. 4. Select Un-Provision, and then press . 5. Select Full Unprovision, and then press . 6. Reconfigure the settings under the Intel AMT Configuration menu option shown here. Back to Contents Page
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