Dell P713W All In One Photo Printer Users Manual User's Guide

2014-11-13

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Dell P713w User's Guide

June 2009

www.dell.com | support.dell.com

Trademarks
Information in this document is subject to change without notice.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and the
DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names
may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary interest
in trademarks and trade names other than its own.

Contents
Safety information.............................................................................7
About your printer.............................................................................8
Thank you for choosing this printer!...............................................................................................................................8
Minimizing your printer's environmental impact......................................................................................................8
Finding information about the printer...........................................................................................................................9
Understanding the parts of the printer.......................................................................................................................11

Ordering and replacing supplies...................................................13
Ordering ink cartridges.....................................................................................................................................................13
Replacing ink cartridges....................................................................................................................................................13
Recycling Dell products.....................................................................................................................................................14

Using the printer control panel buttons and menus................15
Using the printer control panel......................................................................................................................................15
Understanding the home screen...................................................................................................................................16
Navigating menus using the touch screen................................................................................................................17
Changing the Power Saver timeout.............................................................................................................................19
Saving paper and energy with Eco-Mode..................................................................................................................19
Resetting to factory settings............................................................................................................................................19

Using the printer software.............................................................20
Minimum system requirements.....................................................................................................................................20
Using the Windows printer software............................................................................................................................20
Finding and installing optional software....................................................................................................................22
Updating the printer software (Windows only)........................................................................................................22
Reinstalling the printer software...................................................................................................................................22

Loading paper and original documents......................................24
Loading the paper tray......................................................................................................................................................24
Loading envelopes or photo paper..............................................................................................................................27
Loading various paper types...........................................................................................................................................30
Saving paper default settings.........................................................................................................................................32
Loading original documents on the scanner glass.................................................................................................33

Contents

Printing...............................................................................................34
Tips for printing....................................................................................................................................................................34
Printing basic documents.................................................................................................................................................34
Printing specialty documents.........................................................................................................................................36
Working with photos..........................................................................................................................................................38
Printing from a Bluetooth-enabled device.................................................................................................................43
Printing on both sides of the paper (duplexing)......................................................................................................45
Managing print jobs...........................................................................................................................................................47

Copying...............................................................................................49
Tips for copying....................................................................................................................................................................49
Making copies.......................................................................................................................................................................49
Copying photos....................................................................................................................................................................50
Copying an ID card..............................................................................................................................................................50
Copying a two-sided document....................................................................................................................................50
Enlarging or reducing images.........................................................................................................................................51
Adjusting copy quality.......................................................................................................................................................51
Making a copy lighter or darker.....................................................................................................................................51
Collating copies using the printer control panel.....................................................................................................52
Repeating an image on one page.................................................................................................................................52
Copying multiple pages on one sheet ........................................................................................................................52
Making a duplex copy........................................................................................................................................................53
Canceling copy jobs...........................................................................................................................................................54

Scanning.............................................................................................55
Tips for scanning..................................................................................................................................................................55
Scanning to a local or network computer..................................................................................................................55
Scanning to a flash drive or memory card..................................................................................................................56
Scanning photos into an editing application............................................................................................................56
Scanning documents into an editing application...................................................................................................57
Scanning directly to e-mail using the printer software.........................................................................................58
Scanning to a PDF...............................................................................................................................................................58
Scanning FAQ.......................................................................................................................................................................59
Canceling scan jobs............................................................................................................................................................59

Contents

E-mailing............................................................................................60
Setting up the printer to e-mail......................................................................................................................................60
Creating an e-mail contact list using the printer control panel..........................................................................61
Sending e-mail......................................................................................................................................................................62
Canceling an e-mail............................................................................................................................................................64

Networking........................................................................................65
Installing the printer on a wireless network..............................................................................................................65
Advanced wireless setup..................................................................................................................................................69
Installing the printer on an Ethernet network..........................................................................................................75
Networking FAQ..................................................................................................................................................................76

Maintaining the printer...................................................................87
Maintaining ink cartridges...............................................................................................................................................87
Cleaning the exterior of the printer..............................................................................................................................88
Cleaning the scanner glass..............................................................................................................................................89
Cleaning the touch screen...............................................................................................................................................89

Troubleshooting...............................................................................90
Before you troubleshoot...................................................................................................................................................90
Using the Service Center to solve printer problems...............................................................................................90
If Troubleshooting does not solve your problem....................................................................................................90
Setup troubleshooting......................................................................................................................................................90
Jams and misfeeds troubleshooting............................................................................................................................95
Print troubleshooting........................................................................................................................................................98
Copy and scan troubleshooting.....................................................................................................................................99
E-mail troubleshooting...................................................................................................................................................101
Memory card troubleshooting.....................................................................................................................................102
Network troubleshooting..............................................................................................................................................104

Index.................................................................................................120

Contents

Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
Use only the power supply and power cord provided with this product or the manufacturer's authorized
replacements.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do
not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
CAUTION—POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper
path. To avoid injury, use caution when accessing this area for clearing a paper jam.
SAVE THESE INSTRUCTIONS.

Safety information

About your printer
Thank you for choosing this printer!
We've worked hard to make sure it will meet your needs.
To start using your new printer right away, use the setup materials that came with the printer, and then skim the
User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully,
and make sure you check the latest updates on our Web site.
We're committed to delivering performance and value with our printers, and we want to make sure you're satisfied.
If you do encounter any problems along the way, one of our knowledgeable support representatives will be delighted
to help you get back on track fast. And if you find something we could do better, please let us know. After all, you
are the reason we do what we do, and your suggestions help us do it better.

Minimizing your printer's environmental impact
We are committed to protecting the environment and are continually improving our printers to reduce their
environmental impact. By selecting certain printer settings or tasks, you may be able to reduce your printer's
environmental impact even further.

Conserving energy
• Activate Eco-Mode. This feature sets the screen brightness to low and sets the printer to change to Power Saver
mode after the printer is left idle for 10 minutes.

• Select the lowest Power Saver timeout. The Power Saver feature puts the printer in a minimum-power standby
mode after the printer has been idle for a set amount of time (the Power Saver timeout).

• Share your printer. Wireless/network printers allow you to share a single printer among multiple computers,
thus conserving energy and other resources.

Conserving paper
• Activate Eco-Mode. On selected printer models, this feature sets the printer to automatically print on both sides
of the paper (duplex) for copy and fax jobs and for printing in Windows.

• Print more than one page image on one side of the paper. The “Pages per sheet” feature allows you to print
multiple pages on one sheet. You can print up to 8 page images on one side of a sheet of paper.

• Print on both sides of the paper. Duplexing lets you print on both sides of the paper manually or automatically
(depending on your printer model).

• Preview print jobs before printing. Use the preview features found in the Print Preview dialog or the printer
display (depending on your printer model).

• Scan and save. To avoid printing multiple copies, you can scan documents or photographs and save them to a
computer program, application, or flash drive for presentation.
• Use recycled paper.

About your printer

Conserving ink
• Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and
are ideal for printing documents that are mostly text.

• Use High Yield cartridges. Inks in High-Yield cartridges allow you to print more pages with fewer cartridges.
• Clean the printhead. Before replacing and recycling your ink cartridges, try using the “Clean Printhead” and
“Deep Clean Printhead” features. These features clean the printhead nozzles to improve the quality of your prints.

Recycling
•
•
•
•

Recycle the product packaging.
Recycle your old printer instead of throwing it away.
Recycle paper from discarded print jobs.
Use recycled paper.

Finding information about the printer
Publications
What are you looking for?

Find it here

Initial setup instructions:

Setup documentation

• Connecting the printer
• Installing the printer software

The setup documentation came with the printer.

Additional setup and instructions for using the printer:

User's Guide

• Selecting and storing paper and specialty media
• Loading paper
• Performing printing, copying, scanning, and faxing tasks,

The User's Guide is available on the installation software
CD.

depending on your printer model

•
•
•
•

Configuring printer settings
Viewing and printing documents and photos
Setting up and using printer software
Setting up and configuring the printer on a network,
depending on your printer model

For updates, check our Web site at support.dell.com.

• Creating and customizing printer solutions, depending on
your printer model

• Caring for and maintaining the printer
• Troubleshooting and solving problems

About your printer

What are you looking for?

Find it here

Help using the printer software

Windows Help
Open a printer software program or application, and
then click Help.
Click

to view context-sensitive information.

Notes:

• The Help installs automatically with the printer
software.

• The printer software is located in the printer
Program folder or on the desktop, depending on
your operating system.
The latest supplemental information, updates, and online
technical support:

•
•
•
•
•
•
•

Dell Support Web site—support.dell.com
Note: Select your region, and then select your product
to view the appropriate support site.

Troubleshooting hints and tips
Frequently asked questions

Support telephone numbers and hours of operation for
your region or country can be found on the Support
Web site.
Have the following information ready when you
contact support so that they may serve you faster:

Documentation
Driver downloads
Live chat support
E-mail support

• Service Tag
• Express Service Code

Telephone support

Note: The Service Tag and Express Service Code appear
on labels located on your printer.

• Software and Drivers—Certified drivers for your printer and Installation software CD
installers for Dell printer software

Note: If you purchased your Dell computer and printer

• Readme files—Last-minute technical changes, or advanced at the same time, then documentation and drivers for
technical reference material for experienced users or
technicians

your printer are already installed on your computer.

• Supplies and accessories for your printer
• Replacement cartridges

Dell Printer Supplies Web site–dell.com/supplies

• Safety information for preparing to operate your printer
• Regulatory information
• Warranty information

Product Information Guide

You can purchase printer supplies online, by telephone,
or in select retail stores.

Product Information Guide

Note: The Product Information Guide may not be
available in your country or region.

About your printer

Understanding the parts of the printer
1

8
7
6
5

Use the

Scanner lid

Access the scanner glass.

Scanner glass

Scan and copy photos and documents.

Wi-Fi indicator

Check wireless status.

Memory card slot

Insert a memory card.

PictBridge and USB port Connect a PictBridge-enabled digital camera, a USB Bluetooth adapter, or a flash drive
to the printer.

Printer control panel

Operate the printer.

Paper tray

Load paper.

Paper exit tray

Hold paper as it exits.

About your printer

Use the

Printhead

Install, replace, or remove ink cartridges.

Scanner unit

Ethernet port

Connect your printer to a computer, a local network, an external DSL, or a cable modem.

USB port

Connect the printer to a computer using a USB cable.

• Access the ink cartridges and printhead.
• Remove paper jams.

Warning—Potential Damage: Do not touch the USB port except when plugging in or
removing a USB cable or installation cable.
5

Security slot

Install an anti-theft cable on the printer.

Power supply with port Connect the printer to a power source.

Duplex unit

• Print on both sides of a sheet of paper.
• Remove paper jams.

About your printer

Ordering and replacing supplies
Ordering ink cartridges
Page yields available at www.dell.com/supplies. For best results, use only Dell ink cartridges.
Item

Licensed cartridge1

Regular cartridge

Black cartridge

Series 21

Series 21R

Black cartridge, high yield2

Series 24

Series 24R

Color cartridge

Series 21

Series 21R

Color cartridge, high yield2

Series 24

Series 24R

1 Licensed for a single use only. After use, return this cartridge to Dell for remanufacturing, refilling, or recycling. To know

more about recycling Dell products, visit www.dell.com/recycling.
2

Available only on the Dell Web site at www.dell.com/supplies.

Replacing ink cartridges
Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately
after removing the old ones or the ink remaining in the printhead nozzles may dry out.

1 Turn on your printer.
2 Open the printer.

Note: The printhead moves to the cartridge installation position.

Ordering and replacing supplies

3 Press the release tab, and then remove the used ink cartridge or cartridges.

4 Use two hands to install each cartridge.

Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to
air.

5 Close the printer.

Recycling Dell products
To return Dell products to Dell for recycling:

1 Click

or Start.

2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Choose your printer from the printer drop-down list.
5 From the Maintenance tab, click Order supplies.
6 Click

7 Follow the instructions on the computer screen.

Ordering and replacing supplies

Using the printer control panel buttons
and menus
Using the printer control panel
The following diagrams explain the sections of the printer control panel:
Note: The icons are displayed when they are selectable on the current screen. If an icon is not displayed, then the
function is not available.
3

Use
1

Power

• Turn the printer on and off.
• Switch to Power Saver mode.
Note: When the printer is on, press to switch to Power
Saver mode. Press and hold for three seconds to turn
off the printer.

Back

• Return to the previous screen.
• Exit from one menu level to a higher one.

Touch screen display

• Navigate the printer menus.
• Change settings.
• View printer messages and animation.

Note: The display is turned off in Power Saver mode.
4

Start

Start a job, depending on which mode is selected.

Cancel

Cancel the current job or task.

Using the printer control panel buttons and menus

Use

Help

Display Help text and animation.

Home

Return to the home screen.

Understanding the home screen
After the printer is turned on and a short warm-up period occurs, the display shows the following basic screen which
is referred to as the home screen. Use the home screen selections to initiate an action, such as copying or scanning,
or to change printer settings.
1

A
Copy

Scan

Memory
Device

Display item
1

Copy

Scan

Description
Access the copy menu and make copies.
A

Access the scan menu and scan documents.

Using the printer control panel buttons and menus

Display item
3

Description

Memory Device View, select, print, and attach photos and documents to e-mail.
Note: The PictBridge icon replaces the Memory Device icon when a PictBridge-enabled camera
is connected to the printer.
or
PictBridge

Ink levels

Setup

Access the setup menu and change printer settings.

2-Sided

Print on both sides of a sheet of paper.

• Display the current ink levels of the installed tanks.
• Access cartridge maintenance and information functions.

Eco-Mode

Activate Eco-Mode to select the following options:

• Print on both sides of the paper (duplex).
• Change to Power Saver mode after the printer is left idle for 10 minutes.
• Set screen brightness to low.

Navigating menus using the touch screen
1
PREVIEWING PHOTOS

3
Accept

PAPER TYPE

Auto Detect
Plain
Matte
Photo
Transparency

Use

Left arrow

Scroll left.

Right arrow Scroll right.

Using the printer control panel buttons and menus

Use

Save your setting.

Up arrow

Scroll up.

Scrollbar

Scroll up and down the menu list.

Down arrow Scroll down.

To navigate using the touch screen:

• Drag the scrollbar or touch the arrows until the menu or setting that you want appears on the display.
• To confirm a setting or select a menu or item, touch it.
• If necessary, touch Accept, OK, or after making a selection or changing a setting. This saves the setting.
For example, to navigate to Paper Type and change the paper type setting:

1 Touch

Note: All the instructions in this guide start from the home screen.

2 Touch Copy.
3 Touch More Options.
4 Scroll down (using the scrollbar or arrows) until Paper Type appears on the list.
5 Touch Paper Type.
6 Scroll up or down (using the scrollbar or arrows) to view the list of paper types.
7 Select a paper type setting by touching it, and then touch Accept to save the setting.

Using the printer control panel buttons and menus

Changing the Power Saver timeout
The Power Saver timeout is the time it takes for the printer to switch to Power Saver mode when the printer is left
idle. The Power Saver feature optimizes energy efficiency by reducing the printer power consumption (as much as
28 percent on some printer models) compared to the default printer settings. To save the most energy, select the
lowest Power Saver timeout.

1 From the home screen, navigate to Power Saver:
> Device Setup > Power Saver

2 Select a Power Saver timeout, and then touch Accept.

Saving paper and energy with Eco-Mode
The Eco-Mode feature significantly cuts paper usage, reduces paper waste, optimizes energy efficiency, and saves
money.

1 From the home screen, touch

2 Touch the Eco-Mode setting or settings you want to activate, and then touch Accept.
• Power Saver after 10 Minutes
• Auto Screen Dim
• 2-Sided Printing
Note: If you select 2-Sided Printing, then the printer prints on both sides of the paper (duplex) for copy and
fax jobs, and for printing in Windows.

Resetting to factory settings
Resetting to factory default settings will delete all the printer settings you have previously selected.

1 From the home screen, touch

, and then touch Use Factory Defaults.

2 Touch Yes.
3 When prompted to set the initial settings of your printer, make your selections using the touch screen.

Using the printer control panel buttons and menus

Using the printer software
Minimum system requirements
The printer software requires up to 500 MB of free disk space.

Supported operating systems
•
•
•
•
•
•
•

Microsoft Windows 7 (Web only)1
Microsoft Windows Vista (SP1)
Microsoft Windows XP (SP3)
Microsoft Windows 2000 (SP4 or greater)
Linux Ubuntu 8.04 LTS and 8.10 (Web only)1
Linux OpenSUSE 11.0 and 11.1 (Web only)1
Linux Fedora 10 (Web only)1

1 The printer

driver for this operating system is available only at support.dell.com.

Using the Windows printer software
Software installed during printer installation
When you set up the printer using the installation software CD, all the necessary software was installed. You may
have chosen to install some additional programs. The following table provides an overview of various software
programs and what they can help you do.
If you did not install these additional programs during initial installation, then reinsert the installation software CD,
run the installation software, and then select Install Additional Software from the Software Already Installed screen.

Printer software
Use the
Dell Printer Home
(referred to as Printer Home)

•
•
•
•
•
•
•
•
•
•
•

Launch applications or programs.
Access the Fax Solutions software.
Scan or e-mail a photo or document.
Edit scanned documents.
Scan documents to PDF.
Adjust settings for the printer.
Order supplies.
Maintain ink cartridges.
Print a test page.
Register the printer.
Contact technical support.

Using the printer software

Use the

Dell Fast Pics

Manage, edit, transfer, and print photos and documents.

(referred to as Fast Pics)
AdobeTM Photo Album Starter Edition

View, manage, and edit photos.

Dell Toolbar

Print, scan, or convert local files from Windows.

(referred to as Toolbar)
Dell Ink Management System
Dell Fax Solutions
(referred to as Fax Solutions)

Abbyy Sprint OCR
Dell Wireless Setup Utility
(referred to as Wireless Setup Utility)

Order ink.

•
•
•
•

Send a fax.
Receive a fax in three-in-one printers.
Add, edit, or delete contacts in the built-in phone book.
Access the Dell Fax Setup Utility. Use the Fax Setup Utility to set the Speed
Dial and Group Dial numbers, set Ringing and Answering, and print fax
history and status reports.

Scan a document and produce text that you can edit with a word-processing
program.

• Set up the wireless printer on a wireless network.
• Change the wireless settings of the printer.
Note: This program is installed automatically with the printer software if the
printer has wireless capability.

Dell Service Center
(referred to as Service Center)

• Troubleshoot the printer.
• Access the printer maintenance functions.
• Contact technical support.
Notes:

• This program is installed automatically with the printer software.
• You may be prompted to install this program from the Web, depending on
your printer model.
Printing Preferences

When you select File  Print with a document open and then click
Properties, a Printing Preferences dialog appears. The dialog lets you select
options for the print job, such as the following:

•
•
•
•
•
•

Select the number of copies to print.
Print two-sided copies.
Select the paper type.
Add a watermark.
Enhance images.
Save settings.

Note: Printing Preferences is installed automatically with the printer software.

Note: Your printer may not come with some of these programs or some of the functions of these programs, depending
on the features of the printer that you purchased.

Using the printer software

Finding and installing optional software
1 Click

or Start.

2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Choose your printer from the printer drop-down list.
5 From the Support tab, click On-line support.
6 From the Web site, select your printer and download the driver.
7 Install additional or optional software.

Updating the printer software (Windows only)
Checking for software updates
1 Click

or Start.

2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Choose your printer from the printer drop-down list.
5 From the Support tab, select Check for updates.
6 Follow the instructions on the computer screen.

Enabling automatic software updates
1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Advanced tab, click More Options.
4 In the Software Updates section, select Allow automatic updates from the web for my software.
5 Click OK.

Reinstalling the printer software
When you set up the printer using the installation software CD, all the necessary software was installed. If you
encountered problems while installing, or if your printer does not appear in the Printers folder or as a printer option
when you send a print job, then try removing and reinstalling the printer.

Uninstalling the printer software
1 Click

or Start.

2 Click All Programs or Programs, and then select the printer program folder from the list.
Using the printer software

3 Select the uninstall option.
4 Follow the instructions on the computer screen to remove the software.
5 Once the uninstall process in complete, restart your computer.

Installing the printer software
Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall
the current software first.

1 Close all open software programs.
2 Insert the installation software CD.
If the Welcome screen does not appear after a minute, then launch the CD manually:

a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
3 Follow the instructions on the Welcome screen.

Using the World Wide Web
Updated printer software may be available at support.dell.com.

Using the printer software

Loading paper and original documents
Loading the paper tray
Make sure:

• You use paper designed for inkjet printers.
• The paper is not used or damaged.
• If you are using specialty paper, you follow the instructions that came with it.
Note: To avoid jams, make sure the paper does not buckle when you adjust the paper guides.

1 Pull tray completely out of the printer.

2 Move the paper guides to the sides of tray.

Loading paper and original documents

3 If you are loading A4- or legal-size paper, then squeeze the tab and pull to extend the tray.

Note: When you pull the extension out, the first stop accommodates A4-size paper. When the extension is fully
out, it accommodates legal-size paper.

4 Load the paper.

5 Adjust the paper guides to rest gently against the left, right, and bottom edges of the paper.

Loading paper and original documents

6 Insert the tray.

Note: If you extended the tray to accommodate A4- or legal-size paper, then the tray sticks out from the front
of the printer when inserted.

7 Flip up the paper stop to catch the paper as it exits.

Note: If you loaded A4- or legal-size paper, then extend the paper stop. Use both extenders for A4 and legal.

Loading paper and original documents

Loading envelopes or photo paper
1 Pull tray completely out of the printer.

2 Move the paper guides to the sides of tray.

Loading paper and original documents

3 Use the envelope icon and the photo paper outline on the bottom of the tray to help you position envelopes or
photo paper.

Note: Do not mix paper types in the tray. You can load either envelopes or photo paper, but not both.

4 Load envelopes or photo paper.
Note: Load envelopes or photo paper with the printable side facedown. (If you are not sure which side is the
printable side, then see the instructions that came with the envelopes or photo paper.)

Loading paper and original documents

5 Adjust the paper guides to rest gently against the left, right, and bottom edges of the envelopes or photo paper.

2
3

6 Insert the tray.

7 Flip up the paper stop to catch the envelopes or photos as they exit.

Note: For best results, allow photos to dry at least 24 hours before stacking, displaying, or storing.

Loading paper and original documents

Loading various paper types
Load up to
150 sheets of plain paper

Make sure

• The paper is designed for use with inkjet printers.
• The paper guides rest against the left, right, and bottom edges of the
paper.

100 sheets of coated paper
25 sheets of photo paper
25 sheets of glossy paper

• The glossy or printable side of the paper faces down. (If you are not sure
which side is the printable side, then see the instructions that came with
the paper.)

• The paper guides rest against the left, right, and bottom edges of the
paper.
Notes:

• For best results, allow photos to dry at least 24 hours before stacking,
displaying, or storing.

• For best results, load more photo paper than needed but do not exceed
the maximum amount for your paper type.
10 envelopes

• The envelopes are designed for use with inkjet printers.
• The print side of the envelopes faces down with the flap to the left as
shown.

• You load the envelopes in the center of the tray as indicated by the icon.
Load them all the way to the back of the tray.

• You print the envelopes in landscape orientation.
• The paper guides rest against the left, right, and bottom edges of the
envelopes.

• You select the correct envelope size. If the exact envelope size is not
listed, select the next larger size. Set the left and right margins so that
the envelope text will be correctly positioned on the envelope.
Warning—Potential Damage: Do not use envelopes that have metal
clasps, string ties, or metal folding bars.
Notes:

• Do not load envelopes with holes, perforations, cutouts, or deep
embossing.

• Do not use envelopes that have exposed flap adhesive.

Loading paper and original documents

Load up to

Make sure

25 sheets of labels

• You use full label sheets. Partial sheets (with areas exposed by missing
labels) may cause labels to peel off during printing, resulting in a paper
jam.

•
•
•
•
50 transparencies

You load letter- or A4-size label sheets.
The print side of the labels faces down.
The top of the labels feeds into the printer first.
The paper guides rest against the left, right, and bottom edges of the
label sheets.

• The rough side of the transparencies faces down.
• You load letter- or A4-size transparencies.
• You remove any paper backing sheets from the transparencies before
loading.

• If the transparencies have a removable strip, each strip faces down.
• The paper guides rest against the left, right, and bottom edges of the
transparencies.
Note: Transparencies require more drying time. Remove each transparency
as it exits, and allow it to dry to avoid ink smudging.
10 iron-on transfers

• You follow the loading instructions that came with the iron-on transfers.
• The print side of the transfers faces down.
• The paper guides rest against the edges of the transfers.
Note: For best results, load transfers one at a time.

25 index cards, photo papers, or postcards

• The thickness does not exceed 0.025 inches (0.635 mm).
• The print side of the photo paper faces down.
• You load the photo paper in the center of the tray, as indicated by the
4 x 6 photo paper outline.

• The paper guides rest against the left, right, and bottom edges of the
paper.

Note: For best results, allow photos to dry at least 24 hours before stacking,
displaying, or storing

Loading paper and original documents

Load up to
20 sheets of banner paper

Make sure

• The print side of the banner faces down.
• The leading edge of the banner paper feeds into the printer first.
• If your printer has more than one paper tray, then load banner paper in
Tray 1.
To load banner paper:

1
2
3
4
5
6
7

Pull the tray completely out of the printer.
Remove all paper from the tray.
Move the paper guides as though you were loading legal-size paper.
Squeeze the lever and pull to extend the tray to legal size.
Tear off only the number of pages needed to print the banner.
Set the stack of pages in front of the printer.
Slide the first sheet from the stack of pages over the tray handle and all
the way into the back of tray.

Saving paper default settings
You can set the default paper settings for the documents and photos that you print.

1 From the home screen, navigate to Paper Setup:
> Paper Setup

2 Choose the default settings:
• If you want to set the default paper size:
a Touch Paper Size.
b Select the default paper size for the printer, and then touch Accept.
• If you want to set the default paper type:
a Touch Paper Type.
b Select the default paper type for the printer, and then touch Accept.

Loading paper and original documents

Loading original documents on the scanner glass
1 Open the scanner lid and place the document facedown on the scanner glass.
2 Close the scanner lid.

Loading paper and original documents

Printing
Tips for printing
•
•
•
•
•

Use the appropriate paper for your print job.
Select a higher print quality for better prints.
Make sure there is enough ink in the ink cartridges.
Remove each sheet as it is printed when printing photos or when working with specialty media.
Select the borderless setting when printing photos.

Printing basic documents
Printing a document
1 Load the paper in the printer.
2 Send the print job:
a With a document open, click File  Print.
b Click Properties, Preferences, Options, or Setup.
c Select the print quality, the number of copies to print, the type of paper to use, and how the pages should
print.

d Click OK to close any printer software dialogs.
e Click OK or Print.

Collating printed copies
If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the
copies as groups of pages (not collated).
Collated

Not collated

Notes:

• The collate option is available only when you are printing multiple copies.
• To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before
stacking.

1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Copies section of the Print Setup tab, enter the number of copies that you want to print, and then select
Collate Copies.
Printing

4 Click OK to close any printer software dialogs.
5 Click OK or Print.

Printing pages in reverse order
By default, the first page is printed first. If you want to reverse the order in which pages print to make documents
ready to read with the first page on top, then do the following:

1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Copies section of the Print Setup tab, select a page order:
• To print the last page first, select Print Last Page First.
• To print the first page first, clear the Print Last Page First check box.
Note: If two-sided printing is enabled, then you cannot print the last page first. To change the print order,
you must first disable two-sided printing.

4 Click OK to close any printer software dialogs.
5 Click OK or Print.

Printing multiple pages on one sheet
1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Layout list of the Advanced tab, select Pages per sheet.
4 Select the number of page images to print on each page.
If you want each page image to be surrounded by a border, then select Print Page Borders.

5 Click OK to close any printer software dialogs.
6 Click OK or Print.

Printing documents from a memory card or flash drive (Windows
only)
To enable the File Print function:

• The printer must be connected to a computer through a USB cable or through a network.
• The printer and the computer must be on.
• The memory card or flash drive must contain document files that are supported by the printer. For more
information, see “Supported memory cards and file types” on page 39.

• The computer must contain applications that support the file types in the memory device.
1 Insert a memory card or flash drive.
The Memory Device screen appears on the display.

2 Touch Print Documents.
3 Select and print the document:
Printing

If the printer is using a USB connection
a Select the file name of the document that you want to print.
b Press to start printing the document.

If the printer is using a Wireless connection (selected models only)
a Select the file name of the document that you want to print.
b Press

, and then wait for the printer to connect to the network computer or to finish searching the network
for available computers.

c When prompted, select the name of the network computer, and then touch Accept to start printing the
document.
Notes:

• You may be prompted to enter a PIN if the computer requires it. Enter the PIN using the keypad.
• To assign a computer name and a PIN to the computer, see the Help for the printer software associated
with your operating system.

Printing specialty documents
Printing envelopes
1 Load the envelopes in the printer.
2 Send the print job:
a With a document open, click File  Print.
b Click Properties, Preferences, Options, or Setup.
c From the Paper Type list of the Print Setup tab, select Plain Paper.
d From the Paper Size list, select the envelope size.
Note: To print on a custom-size envelope, select Custom Size, and then specify the height and width of the
envelope.

e Select an orientation.
f Click OK to close any printer software dialogs.
g Click OK or Print.
Notes:

• Most envelopes use landscape orientation.
• Make sure the same orientation is also selected in the software application.

Printing labels
1 Load the label sheets in the printer.
2 Send the print job:
a With a document open, click File  Print.
b Click Properties, Preferences, Options, or Setup.
Printing

c From the Paper Size list of the Print Setup tab, choose a paper size that matches the size of the label sheet. If
no paper size matches the label sheet size, then set a custom size.
If necessary, choose the appropriate type of paper from the Paper Type list.

d Click OK to close any printer software dialogs.
e Click OK or Print.

Tips on loading label sheets
•
•
•
•

Make sure the top of the label sheet feeds into the printer first.
Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet.
Make sure the paper guide or paper guides rest against the edges of the label sheet.
Use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel off during
printing, resulting in a paper jam.

Printing on custom-size paper
Before beginning these instructions, load the custom-size paper in the printer.

1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Paper Size list of the Print Setup tab, select Custom Size.
The Define Custom Paper Size dialog appears.

4 Set the paper size.
5 Select the measurement units to use (inches or millimeters).
6 Click OK to close any printer software dialogs.
7 Click OK or Print.

Printing

Working with photos
Using a memory card or flash drive with the printer
Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove
the memory card from the camera or the flash drive from the computer and insert it directly into the printer.

1 Insert a memory card into the card slot or a flash drive into the USB port.
Inserting a memory card

Inserting a flash drive

MEMORY STICK
FL

Notes:

• Insert the card with the brand name label facing right.
• Make sure any arrows on the card point toward the

• The flash drive uses the same port that is used for a
PictBridge camera cable.

• An adapter may be necessary if your flash drive does

printer.

• If necessary, connect the memory card to the adapter

not fit directly into the port.

that came with it.

• Make sure that the memory card inserted is supported
by the printer. For more information, see “Supported
memory cards and file types” on page 39.
Warning—Potential Damage: Do not touch any cables, any network adapter,
any connector, the memory device, or the printer in the areas shown while
actively printing, reading, or writing from the memory device. A loss of data can
occur.

2 The Memory Device screen appears on the display.
Notes:

• If the printer does not recognize the memory device, then remove and reinsert it.
• If a flash drive or a digital camera set to mass storage mode is inserted into the USB port while a memory card is
in the card slot, then a message appears on the display prompting you to choose which memory device to use.
Printing

Supported memory cards and file types
Memory Card

•
•
•
•
•
•
•
•
•
•
•
•
•
•

File Type
Documents:

Secure Digital (SD)

•
•
•
•
•
•
•
•
•

Secure Digital High Capacity (SDHC)
Micro Secure Digital (with adapter) (Micro SD)
Mini Secure Digital (with adapter) (Mini SD)
MultiMedia Card (MMC)
Reduced Size MultiMedia Card (with adapter) (RS-MMC)
MultiMedia Card mobile (with adapter) (MMCmobile)
Memory Stick
Memory Stick PRO
Memory Stick Duo (with adapter)

.doc (Microsoft Word)
.xls (Microsoft Excel)
.ppt (Microsoft PowerPoint)
.pdf (Adobe Portable Document Format)
.rtf (Rich Text Format)
.docx (Microsoft Word Open Document Format)
.xlsx (Microsoft Excel Open Document Format)
.pptx (Microsoft PowerPoint Open Document Format)
.wpd (WordPerfect)

Images:

Memory Stick PRO Duo (with adapter)

• JPEG
• TIFF

xD-Picture Card
xD-Picture Card (Type H)
xD-Picture Card (Type M)

Printing photos using the printer control panel
1 Load photo paper.
2 Insert a memory card, flash drive, or digital camera set to mass storage mode.
The Memory Device screen appears on the display.

3 Touch View Photos.
The Select Photos screen appears.

4 Touch the photo or photos you want to print.

Tips:
• If you want to clear a selected photo, then touch the photo again.
• If you want to view more photos, then touch the left or right arrow, and then touch the photo to select it.
5 When you are finished selecting the photos you want to print, touch Layout.
6 If you want to change the print settings, then touch Change Settings.
If necessary, touch Accept each time you make a selection.

7 Press

Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.

Editing photos using the printer control panel
1 Load photo paper.
2 Insert a memory card or flash drive.
The Memory Device screen appears on the display.
Printing

3 Touch View Photos.
The Select Photos screen appears.

4 Touch the photo you want to edit.
5 Touch

to view the selected photo.

Tips:
• If you want to clear the selected photo, then touch .
• If you want to view the previous or next photo, then touch the left or right arrow, and then touch

to select

the photo.

6 Touch

. Touch Accept each time you make a selection.

From here

You can

Crop

Crop a photo.

Brightness

Adjust the brightness of a photo.

Red Eye

Reduce the red-eye effect caused by light reflection.

Auto Fix

Enhance a photo automatically.

Color Effects

Select whether to print a photo in black and white, sepia, antique brown, or
antique gray.

7 When you are finished editing the photo, touch Done.
8 If you want to edit another photo, then touch

to return to the Select Photos screen.

9 Repeat steps 4 through 8 until all the photos are edited, and then touch Layout.
10 If you want to change the print settings, then touch Change Settings.
If necessary, touch Accept each time you make a selection.

11 Press

Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.

Printing photos from a memory device using the printer software
1 Load photo paper.
2 Insert a memory card or flash drive.
3 Transfer or print the photos:

If the printer is using a USB connection
• Fast Pics launches automatically when you insert the memory device. Follow the instructions on the computer
screen to transfer the photos to the computer or to print.

If the printer is using a Wireless connection (selected models only)
a From the Memory Device screen, touch More Options.
b Touch Connect to Computer, and then select a network computer where you want to save the photos.

Printing

c Transfer or print the photos:
• Fast Pics launches automatically when a connection is established. Follow the instructions on the
computer screen to transfer the photos to the computer or to print.

Printing photos from a PictBridge-enabled digital camera
PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera
without using a computer.

1 Insert one end of the USB cable into the camera.
Note: Use only the USB cable that came with the camera.

2 Insert the other end of the cable into the PictBridge port on the front of the printer.

Notes:

• Make sure that the PictBridge-enabled digital camera is set to the correct USB mode. If the camera USB
selection is incorrect, then the camera is detected as a flash drive, or an error message is displayed on the
printer control panel. For more information, see the camera documentation.

• The printer reads only one memory device at a time.
Warning—Potential Damage: Do not touch any cables, any network adapter,
any connector, the memory device, or the printer in the areas shown while
actively printing, reading, or writing from the memory card. A loss of data can
occur.

3 If the PictBridge connection is successful, then the following message appears on the display: Camera
Connected. Use Camera to choose and print photos.

Printing

4 If you want to change the default print settings:
a Touch More Options to access the PictBridge menu.
b Select the paper source, paper size, paper type, photo size, quality, and layout of the photos that you want
to print. Touch Accept each time you make a selection.
Note: The printer will use the default print settings unless you change the print settings from the camera.

5 See the documentation for your camera to begin printing.
Note: If you insert the camera while the printer is performing another job, then wait for the job to finish before
printing from the camera.

Printing photos from a memory device using the proof sheet
1 Load letter- or A4-size plain paper.
2 Insert a memory card or flash drive.
The Memory Device screen appears on the display.

3 Navigate to Print Proof Sheet:
More Options > Proof Sheet > Print Proof Sheet

4 Select which photos you want to print.
You can print a proof sheet:

• For the 20 most recent photos, if there are 20 or more photos on the memory device.
• For all photos on the memory device.
• By date, if the photos on the card were taken on different dates. If you choose this option, select the date, and
then touch Accept.
The proof sheet prints.

5 Follow the instructions on the proof sheet to select which photos to print, the number of copies per photo, red-eye
reduction, color effects, page layout, print options, and paper size.
Note: When making selections, make sure to fill in the circles completely.

6 Load photo paper.
Note: Make sure that the paper matches the size that you selected on the proof sheet.

7 Load the proof sheet facedown on the scanner glass.
8 Touch Scan Proof Sheet, and then touch Continue.
The printer scans the proof sheet and then starts printing the photos.
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.

Printing

Printing from a Bluetooth-enabled device
• This printer is compliant with Bluetooth Specification 2.0. It supports the following profiles: Object Push Profile
(OPP) and Serial Port Profile (SPP). Check with your Bluetooth-enabled device manufacturers (cellular phone or
PDA) to determine their hardware compatibility and interoperability. It is recommended that you use the latest
firmware on your Bluetooth-enabled device.

• To print Microsoft documents from your Windows® Mobile/Pocket PC PDA, additional third-party software and
drivers are required. For more information about the required software, see the documentation for your PDA.

Setting up a connection between your printer and a
Bluetooth-enabled device
Note: The printer does not support printing files from your computer using a Bluetooth connection.
You need to set up a connection between a Bluetooth-enabled device and your printer if you are sending a print job
from the Bluetooth device for the first time. You will need to repeat the setup if:

• You reset the printer to its factory default settings.
• You change the Bluetooth security level or the Bluetooth pass key.
• The Bluetooth-enabled device you are using requires users to set up a Bluetooth connection on every print job.
For more information, see the documentation for your Bluetooth device.

• The name of the Bluetooth device you are using is automatically deleted from the Bluetooth device list.
When the Bluetooth security level is set to High, the printer saves a list of up to eight Bluetooth devices that have
previously set up a connection with the printer. When the printer detects more than eight devices, the least
recently used device is removed from the list. You need to repeat the setup of the deleted device to be able to
send a print job to the printer.
Note: You need to set up a connection for each Bluetooth device that you use to send a print job to the printer.
To set up a connection between the printer and a Bluetooth-enabled device:

1 Insert a USB Bluetooth adapter into the USB port located on the front of the printer.

B lu

et oo

Bluetooth Dongle Connected appears on the display.
Note: A Bluetooth adapter is not included with the printer.

2 From the home screen, navigate to Discovery:
> Bluetooth Setup > Discovery

Printing

3 Make sure Discovery is set to ON. If necessary, touch ON, and then touch Accept.
The printer is now ready to accept a connection from a Bluetooth-enabled device.

4 Configure the Bluetooth-enabled device to set up a connection to the printer. For more information, see the
documentation for your Bluetooth device.
Note: If the Bluetooth Security Level on the printer is set to High, then you must enter a pass key.

Setting the Bluetooth security level
1 Insert a Bluetooth USB adapter into the USB port.

B lu

et oo

Bluetooth Dongle Connected appears on the display.
Note: A Bluetooth adapter is not included with the printer.

2 From the home screen, navigate to Security Level:
> Bluetooth Setup > Security Level

3 Select the security level, and then touch Accept.
• Low—allows Bluetooth devices to connect and send print jobs to your printer without requiring users to
enter a pass key.

• High—requires users to enter a four-digit numeric pass key on the Bluetooth device before connecting and
sending print jobs to the printer.

4 The Bluetooth Pass Key menu opens on the display if you set the security level to High. Use the keypad to enter
your four-digit pass key, and then touch Accept.

Printing from a Bluetooth-enabled device
Note: The printer does not support printing files from your computer using a Bluetooth connection.

Printing

1 Insert a USB Bluetooth adapter into the USB port.

B lu

et oo

Bluetooth Dongle Connected appears on the display.
Warning—Potential Damage: Do not touch any cables, any network adapter,
any connector, the USB Bluetooth adapter, or the printer in the areas shown while
actively printing, reading, or writing from a Bluetooth-enabled device. A loss of
data can occur.

Notes:

• A Bluetooth adapter is not included with the printer.
• Your printer automatically switches to Bluetooth mode when you insert a USB Bluetooth adapter.
2 Make sure the printer is set up to receive Bluetooth connections. For more information, see “Setting up a
connection between your printer and a Bluetooth-enabled device” on page 43.

3 Set up the Bluetooth device to print to the printer. For more information, see the documentation for your
Bluetooth device.

4 See the documentation for your Bluetooth device to begin printing.
Note: If the Bluetooth Security Level on the printer is set to High, you must enter a pass key.

Printing on both sides of the paper (duplexing)
Printing on both sides of the paper (duplexing) automatically
The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper. If you
purchased a model without automatic duplex, or if you need to print duplex using other paper sizes, then see the
instructions for printing on both sides of the paper (duplexing) manually.

1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
Printing

3 Click the Advanced tab.
4 From the 2-Sided Printing section, select On from the drop-down menu.
Note: To use the settings defined in the printer, select Use Printer Settings.

5 Select either the Sideflip or Topflip option. Sideflip is the setting most often used.
6 Select Extend Dry Time, and then select a setting. In regions with high humidity, select Extended.
7 Click OK to close any printer software dialogs.
8 Click OK or Print.
Note: To return to single-sided printing, return to the Advanced tab. From the 2-Sided Printing section, select
Off from the drop-down menu.

Printing on both sides of the paper (duplexing) manually
1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click the Advanced tab.
4 From the 2-Sided Printing section, select Manual.
Note: The Print Instruction Page to Assist in Reloading item is selected automatically.

5 Click OK. The printer prints the odd-numbered pages and the instruction sheet.
6 Flip and reload the paper, following the directions on the instruction sheet to complete the print job.

Note: To return to single-sided printing, return to the Advanced tab. From the 2-Sided Printing section, select
Off from the drop-down menu.

Printing

Managing print jobs
Setting your printer as the default printer
Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually
select your printer, then it is not the default printer.
To set the default printer:

1 Click

, or click Start and then click Run.

2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.

4 Right-click the printer, and then select Set as Default Printer.

Changing the printing mode
To conserve ink, you can change the default printing mode for all print jobs to Quick Print. It uses less ink and is ideal
for printing text-only documents. If you need to change to a different print mode to print photos or other high-quality
documents, then you can select a different mode from the Print dialog before sending the print job.
To change the default print mode:

1 Click

, or click Start and then click Run.

2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.

4 Right-click the printer, and then select Printing Preferences.
5 Select Quick Print as the printing mode.

Changing the printing mode for a single print job
1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 Select Automatic, Quick Print, Normal, or Best.
Note: Printing in Quick Print mode uses less ink and is ideal for printing text documents.

Pausing print jobs
1 Click

, or click Start and then click Run.

2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.

4 Right-click the printer, and then select Pause Printing.
Printing

Resuming print jobs
1 Click

, or click Start and then click Run.

2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.

4 Right-click the printer, and then select Open.
5 Resume the print job:
• If you want to resume a particular print job, then right-click the document name, and then select Resume.
• If you want to resume all print jobs in the queue, then click Printer, and then clear the selection for Pause
Printing.

Canceling print jobs
To cancel a print job from the printer control panel, press

1 Click

. To cancel a print job from the computer, do the following:

, or click Start and then click Run.

2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.

4 Right-click the printer, and then select Open.
5 Cancel the print job:
• If you want to cancel a particular print job, then right-click the document name, and then select Cancel.
• If you want to cancel all print jobs in the queue, then click Printer  Cancel All Documents.

Printing

Copying
ADF

Scanner glass

Use the ADF for multiple-page documents.
Note: The ADF is available only on selected
models. If you purchased a printer without an
ADF, then load original documents or photos on
the scanner glass.

Use the scanner glass for single pages, small items (such as postcards
or photos), transparencies, photo paper, or thin media (such as
magazine clippings).

Tips for copying
• When using the ADF, adjust the paper guide on the ADF to the width of the original document.
• When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image.
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.

Making copies
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
Note: From the home screen, you can press
settings.

to print one copy of the original document using the default

3 From the home screen, navigate to Number of Copies:
Copy > Number of Copies

4 Enter the number of copies you want to print, and then touch Accept.
5 Touch Color or Black/White to set a color or black-and-white copy.
6 Press

Copying

Copying photos
1 Load photo paper.
2 Place a photo facedown on the scanner glass.
3 From the home screen, navigate to Photo Reprint:
Copy > More Options > Photo Reprint

4 Touch Continue.
5 Select the photo print size, and then touch Accept.
6 Touch Continue to start printing.
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.

Copying an ID card
1 Load paper.
2 From the home screen, navigate to ID Card Copy:
Copy > More Options > ID Card Copy

3 Load the front side of the ID card facedown on the top left corner of the scanner glass.
4 Touch Continue.
5 When prompted to copy the back side of the ID card, touch Yes.
6 Load the back side of the ID card facedown on the top left corner of the scanner glass.
7 Touch Continue to start printing.

Copying a two-sided document
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the home screen, navigate to 2-Sided Copies:
Copy > More Options > 2-Sided Copies

4 Touch 2-Sided to 1-Sided or 2-Sided to 2-Sided, and then touch Accept.
• Select 2-Sided to 1-Sided to make single-sided copies of the two-sided document.
• Select 2-Sided to 2-Sided to make two-sided copies (like the original document).
5 Press

6 Follow the instructions on the display.

Copying

Enlarging or reducing images
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the home screen, navigate to Resize:
Copy > More Options > Resize

4 Select a resize setting, and then touch Accept.
Notes:

• If you select Custom %, then select the desired custom percent value. Touch Accept to save the setting.
• If you select Borderless, then the printer will reduce or enlarge the document or photo as necessary to print
a borderless copy on the paper size that you selected. For best results with this resize setting, use photo
paper and set the paper type to Photo, or let the printer automatically detect the paper type.

• If you select Poster, then select the size of the poster you want to print, and then touch Accept. This selection
allows you to print a single image across multiple printed pages.

5 Press

Adjusting copy quality
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the home screen, navigate to Quality:
Copy > More Options > Quality

4 Set the copy quality to Automatic, Draft, Normal, or Photo, and then touch Accept.
5 Press

Making a copy lighter or darker
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the home screen, navigate to Lighter/Darker:
Copy > More Options > Lighter/Darker

4 Use the slider to change the darkness level, and then touch Accept.
Dragging the slider to the left makes the copy lighter, and dragging the slider to the right makes the copy darker.

5 Press

Copying

Collating copies using the printer control panel
If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the
copies as groups of pages (not collated).
Collated

Not collated

1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the home screen, navigate to Number of Copies:
Copy > Number of Copies

4 Enter the number of copies you want to print, and then touch Accept.
5 Touch More Options.
6 Scroll to Collate, and then touch
7 Press

2
2 1

Repeating an image on one page
You can print the same page image multiple times on one sheet of paper. This option is helpful when creating items
such as labels, decals, flyers, and handouts.

1 Load paper.
2 Load an original document facedown on the scanner glass.
3 From the home screen, navigate to Copies per Sheet:
Copy > More Options > Copies per Sheet

4 Select the number of times to repeat the image on a page: once, four times, nine times, or 16 times, and then
touch Accept.

5 Press

Copying multiple pages on one sheet
The Pages per Sheet setting lets you copy multiple pages on one sheet by printing smaller images of each page. For
example, you can condense a 20-page document into five pages if you use this setting to print four page images per
sheet.

1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the home screen, navigate to Pages per Sheet:
Copy > More Options > Pages per Sheet
Copying

4 Select the number of pages that you want to copy on a sheet of paper, and then touch Accept. You may choose
to copy one, two, or four page images on a sheet.
Note: If you are copying four pages in landscape format, scan pages 3 and 4 first, and then scan pages 1 and 2.

5 Press

Making a duplex copy
Making a duplex copy automatically
The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper. If you
purchased a model without automatic duplex, or if you need to make duplex copies using other paper sizes, then
see the instructions for making a duplex copy manually.
Note: You cannot make duplex copies on envelopes, card stock, or photo paper.

1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the home screen, navigate to 2-Sided Copies:
Copy > More Options > 2-Sided Copies

4 Choose the duplex option that matches your original document, and then touch Accept:
• If you are copying a one-sided document, then touch 1-Sided to 2-Sided.
• If you are copying a two-sided document, then touch 2-Sided to 2-Sided.
5 Press

to save the first page of the document to the printer memory.

6 Follow the instructions on the display.

Making a duplex copy manually
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the home screen, touch Copy.
4 Press

to print on one side of the paper.

5 Load the next page of the document:
• If you are copying a one-sided document, then load the next page faceup into the ADF or facedown on the
scanner glass.

• If you are copying a two-sided document, then flip the original document, and then reload it faceup into the
ADF or facedown on the scanner glass.

Copying

6 Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document.

7 Press

Canceling copy jobs
To cancel a copy job, press

Scanning stops and the printer returns to the previous menu.

Copying

Scanning
ADF

Scanner glass

Use the ADF for multiple-page documents.
Note: The ADF is available only on selected
models. If you purchased a printer without an
ADF, then load original documents or photos on
the scanner glass.

Use the scanner glass for single pages, small items (such as postcards
or photos), transparencies, photo paper, or thin media (such as
magazine clippings).

Tips for scanning
• When using the ADF, adjust the ADF paper guide to the width of the original document.
• When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image.
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.

• Select the PDF file type if you want to scan multiple pages and save them as one file.

Scanning to a local or network computer
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 From the home screen, navigate to Scan to Computer:
Scan > Scan to Computer

3 Touch USB-Connected Computer or the name of a network computer.
The local or network computer is the destination that will receive the scan. Wait until the printer has finished
downloading a list of the scan applications available on the selected computer.
Notes:

• If the printer is connected only to a local computer, then the printer will automatically download a list of the
scan applications.

4 Select an application, and then touch Accept.
Scanning

5 Select the color, resolution quality and the original image size. If necessary, touch Accept each time you make a
selection.

6 Press

to start scanning.

The scan is complete when the application you selected in step 4 opens on the destination computer, and the scan
appears within the application as a new file.

Scanning to a flash drive or memory card
Before you begin, make sure your flash drive or memory card is not write protected.

1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 From the home screen, navigate to Scan to Memory Device:
Scan > Scan to Memory Device

3 Insert the flash drive or memory card.
Notes:

• The printer reads only one memory device at a time.
• If a flash drive is inserted into the USB port while a memory card is in the card slot, then a message appears
on the display prompting you to select which memory device to use.

4 Select the output file type you want to create.
Note: Select the PDF file type if you want to scan multiple pages and save them as one file.

5 Select the color, resolution quality, and original image size. If necessary, touch Accept each time you make a
selection.

6 Press

to start scanning.

The scan is complete when a message appears on the printer control panel indicating that the file you scanned has
been saved.

Scanning photos into an editing application
Using the printer control panel
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 From the home screen, navigate to Scan to Computer:
Scan > Scan to Computer

3 Touch USB-Connected Computer or the name of a network computer.
The local or network computer is the destination that will receive the scan.
Notes:

4 Wait until the printer has finished downloading the list of scan applications available on the selected computer.
5 Select an application, and then touch Accept.
6 Select the resolution quality and the original image size. Touch Accept each time you make a selection.
7 Press

to start scanning.

The scan is complete when the application you selected in step 5 opens on the destination computer, and the scan
appears within the application as a new file.

Using the printer software
1 Load a photo or photos facedown on the scanner glass.
2 Click

or Start.

3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Select Printer Home.
5 Choose your printer from the printer drop-down list.
6 Click Photo.
• If you want to scan a single photo, or multiple photos as a single image, then select Single photo.
• If you want to scan multiple photos at once and save them as separate images, then select Split into individual
photos.
Note: Allow at least 1/4 inch of space between photos if you want to scan multiple photos at once and save
them as separate images.
Scanning starts and the scan progress dialog appears.

7 Save the photo or photos and open in a photo editing application to edit.

Scanning documents into an editing application
An Optical Character Recognition (OCR) application allows you to edit an original text document that has been
scanned. In order for this to work, you must have an OCR application stored on a local or network computer and you
must be able to choose it from the list of applications when you set up the scan.
When selecting settings for the scan:

• Select to scan to the local computer or network computer where the OCR is installed.
• Select to scan to the highest resolution.
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 Click

or Start.

3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Select Printer Home.
5 Choose your printer from the printer drop-down list.
6 Click Document.
Scanning starts and the scan progress dialog appears.

Scanning

7 When the scan is finished, save the document in a word-processing application.
8 Open the document in the selected application to edit it.

Scanning directly to e-mail using the printer
software
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 Click

or Start.

3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Select Printer Home.
5 Choose your printer from the printer drop-down list.
6 Click Email, and then select Photo, Document or PDF.
Note: You can select Document only if an OCR application is stored on your computer.
Scanning starts and the scan progress dialog appears.

7 When the scan is finished, a new e-mail message is created with the scanned document automatically attached.
8 Compose your e-mail message.
Note: If your e-mail program does not open automatically, then you can scan the document to the computer and
then send it through e-mail as an attachment.

Scanning to a PDF
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 Click

or Start.

3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Select Printer Home.
5 Choose your printer from the printer drop-down list.
6 Click PDF.
Scanning starts and the scan progress dialog appears.

7 Save the document as a PDF.

Scanning

Scanning FAQ
How can I improve the quality of a scan?
• Make sure your original documents are in good condition.
• Make sure the application that receives the scanned document is appropriate. For example, if you are scanning
a photo to edit it, then make sure you choose a photo editing application to receive the scan. If you are scanning
a document to edit the text, then make sure you choose an OCR application.

• Use a high resolution.

How do I scan in black and white?
Color is the default for all scans. To scan in black and white, do the following:

1 From the home screen of the printer control panel, touch Scan.
2 Choose a scan destination.
3 Select the settings for the scan.
4 From the Scan Options screen, touch

Why am I being asked for a PIN?
PINs are a security measure used to restrict the scanned information from going into certain locations, or to keep
what is being scanned from being seen or used by others. You may be prompted to enter a PIN if the network
computer you are scanning to requires one.
To learn how PINs get assigned to network computers, see the Help for the printer software associated with your
operating system.

What is an application list, and how do I update it?
When you scan a file, you can choose which application to use to open it on your computer. The printer downloads
this application list from your computer when scanning for the first time. If you do not see the application you want
on the list, or if you install new applications on your computer, then update the application list in the printer.

Updating the application list
1 From the home screen of the printer control panel, navigate to Scan to Computer:
Scan > Scan to Computer

2 Select a local or network computer to receive the scan.
3 From the list of scan applications available on the selected computer, touch REFRESH, and then touch Accept.
This updates the application list in the printer.

Canceling scan jobs
Press

on the printer control panel, or click Cancel on the computer screen.

Scanning

E-mailing
Your can use your printer to send e-mail to one or more recipients without using a computer. To do this, you can
either scan a document or photo and then send it as an e-mail, or you can attach a saved document or photo from
a memory device to an e-mail.
Before you can send e-mail using the printer control panel, you must first configure the e-mail settings of your printer.

Setting up the printer to e-mail
Setting up the e-mail function
1 From the home screen, navigate to E-mail Setup:
> E-mail Setup

2 Touch Yes to set up e-mail.
3 Enter your e-mail address, and then touch OK.
The printer compares your e-mail address to the list of known e-mail providers.

4 Follow the prompts on the display:
• If your e-mail address matches one of the domains on the list, then the printer automatically assigns the SMTP
server settings.
Note: You may be required to enter your e-mail account user name and password depending on the e-mail
address you entered.

• If the e-mail domain is not known, then the Advanced E-mail Setup Wizard appears on the display.
Enter the necessary information. Touch OK or Accept to save each item.

Changing the e-mail settings after setup
If you want to change the SMTP server settings
1 From the home screen, navigate to E-mail Setup:
> E-mail Setup > SMTP Setup

2 Touch each item to enter the necessary information. Touch OK or Accept to save each item.
• Server—enter the name or address of the SMTP server.
• Port—enter the SMTP port.
• Authentication Type—select the authentication type for your e-mail account. If you select None, then you
will not be required to enter the User Name and Password.
Note: The Authentication Type screen may not appear on the display, depending on the e-mail address you
entered during e-mail setup.

• Sender's Name—enter your name.
• User Name—enter your e-mail address.
• Password—enter your e-mail account password.
E-mailing

If you want to change the e-mail settings
1 From the home screen, navigate to E-mail Setup:
> E-mail Setup

2 Touch each item, and then enter the necessary information. If necessary, touch OK or Accept to save each item.
• Return E-mail Address—enter your e-mail address.
• Send Me a Copy—touch Yes to send yourself a copy of every e-mail sent from your printer.
• Subject Line—enter your default e-mail subject.
• Message—enter your default e-mail message.

Creating an e-mail contact list using the printer
control panel
1 From the home screen, navigate to Address Book:
> Address Book

2 Add a contact or an e-mail group:
• To add a contact:
a Touch Add a Contact.
b Touch Add Contact Name.
c Enter the contact name, and then touch OK.
d Touch Add E-mail Address.
e Enter the e-mail address of the contact, and then touch OK.
f Touch Accept.
g If you want to add another entry, then repeat steps a through f. You can enter up to 89 contacts.
• To add an e-mail group:
a Touch Add a Group.
b Touch Add Group Name.
c Enter a group name, and then touch OK.
d Touch Add Group Member, and then select whether you want to add a contact manually or import a
contact:

– Address Book—import a contact from the Address Book.
– History—import a contact from the e-mail history.
– New Entry—add a new contact.
e Touch Accept to save the entry every time you import a contact or add a contact.

E-mailing

Sending e-mail
ADF

Scanner glass

Use the ADF for multiple-page documents.
Note: The ADF is available only on selected
models. If you purchased a printer without an
ADF, then load original documents or photos on
the scanner glass.

Use the scanner glass for single pages, small items (such as postcards
or photos), transparencies, photo paper, or thin media (such as
magazine clippings).

Tips for e-mailing
• When using the ADF, adjust the paper guide on the ADF to the width of the original document.
• When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image.
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.

• Make sure to enter your e-mail account information and set up the SMTP server before sending an e-mail.
• Make sure the printer is connected to an Ethernet or wireless network before sending an e-mail.
If necessary, make sure the network is connected to the Internet for the printer to communicate with the SMTP
server. If the printer cannot connect to the Internet, then contact your system support person.
The printer supports only one active network connection (Ethernet or wireless) at a time.

• Add contacts to your address book. When sending an e-mail, you can just select contacts from your address book
instead of typing their e-mail addresses repeatedly.

Scanning a document or photo to e-mail
1 Load an original document faceup into the ADF or facedown on the scanner glass.
Note: You can attach only one document or photo to each e-mail.

2 From the home screen, navigate to Scan to E-mail:
Scan > Scan to E-mail

3 Select the output file type you want to create.
Note: Select the PDF file type if you want to scan multiple pages and save them as one file.

4 Touch an option to enter or select the recipients:
• Enter E-mail Address—enter the e-mail address manually.
• Address Book—touch Sort by Name or Sort by Group, and then select the contact.
E-mailing

• History—select the name or e-mail address from the history list.
If necessary, touch OK or Accept each time you make a selection.

5 To enter additional recipients, touch Add Recipient, and then enter the e-mail address, name, or group you want
to add.
Touch Accept every time you add a recipient.
Note: You can send an e-mail to up to 30 recipients.

6 Select the file type, color, quality, and original size of the document or photo you want to send. If necessary, touch
Accept to save each setting.

7 If you want to change the default e-mail subject:
a Touch Subject.
b Enter your subject, and then touch OK.
8 If you want to change the default e-mail message:
a Touch Message.
b Enter your message, and then touch OK.
9 Press

Attaching a document or photo to e-mail
1 Insert the flash drive or memory card.
The Memory Device screen appears on the display.
Notes:

2 Touch Attach File to E-mail.
3 If you want to change the default e-mail subject:
a Touch Subject.
b Enter your subject, and then touch OK.
4 If you want to change the default e-mail message:
a Touch Message.
b Enter your message, and then touch OK.
5 Select the file to attach:
Note: You can attach only one document or photo to each e-mail.

• If you want to attach a document:
a Touch Attach document to E-mail.
b Touch the file name of the document that you want to attach.
c Touch Continue.

E-mailing

• If you want to attach a photo:
a Touch Attach Photo to E-mail.
b Touch the photo you want to attach.
c Touch Continue.
6 Touch an option to enter or select the recipients:
• Enter E-mail Address—enter the e-mail address manually.
• Address Book—touch Sort by Name or Sort by Group, and then select the contact.
• History—select the name or e-mail address from the history list.
If necessary, touch OK or Accept each time you make a selection.

7 To enter additional recipients, touch Add Recipient, and then enter the e-mail address, name, or group you want
to add.
Touch Accept every time you add a recipient.
Note: You can send an e-mail to up to 30 recipients.

8 Touch Send.

Canceling an e-mail
To cancel an e-mail, press

E-mailing

Networking
Installing the printer on a wireless network
Wireless network compatibility
Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers
that are Wi-Fi certified.

Supported network security options
The printer supports three wireless security options: no security, WEP, and WPA/WPA2.

No Security
It is not recommended to use no security at all on a home wireless network. Using no security means that anyone
within range of your wireless network can use your network resources—including Internet access, if your wireless
network is connected to the Internet. The range of your wireless network may extend far beyond the walls of your
home, allowing access to your network from the street or from your neighbors’ homes.

WEP
WEP (Wired Equivalent Privacy) is the most basic and the weakest type of wireless security. WEP security relies on a
series of characters called the WEP key.
Every device on the wireless network must use the same WEP key. WEP security can be used on both ad hoc and
infrastructure networks.
A valid WEP key has:
• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9
or

• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a
keyboard.

WPA/WPA2
WPA (Wi-Fi Protected Access) and WPA2 (Wi-Fi Protected Access 2) offer stronger wireless network security than WEP.
WPA and WPA2 are similar types of security. WPA2 uses a more complex encryption method and is more secure than
WPA. Both WPA and WPA2 use a series of characters, called the WPA pre-shared key or passphrase, to protect wireless
networks from unauthorized access.
A valid WPA passphrase has:

• From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or

• Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.

Networking

Every device on the wireless network must use the same WPA passphrase. WPA security is an option only on
infrastructure networks with wireless access points and network cards that support WPA. Most newer wireless
network equipment also offers WPA2 security as an option.
Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the
type of security your network uses.

Printing a network setup page
A network setup page lists the configuration settings of the printer, including the IP address and MAC address of the
printer.

1 Load plain paper.
2 From the home screen, navigate to Print Setup Page:
> Network Setup > Print Setup Page
The network setup page prints.

Information you will need to set up the printer on a wireless
network
To set up the printer for wireless printing, you need to know:
• The name of your wireless network. This is also known as the Service Set Identifier (SSID).

• If encryption was used to secure your network.
• The security key (either a WEP key or WPA passphrase) that allows other devices to communicate on the network
if encryption was used to secure your network.
You can locate your network WEP key or WPA passphrase by accessing your wireless access point or router and
checking the security information.
If your wireless access point (wireless router) is using Wired Equivalent Privacy (WEP) security, the WEP key should be:

• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or

• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a
keyboard.
If your wireless access point is using Wi-Fi Protected Access (WPA) security, the WPA passphrase should be:
• From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or

• Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
If your wireless network is not using security, then you will not have a security key.
Note: If you do not know the SSID of the network that your computer is connected to, launch the wireless utility of
the computer network adapter and look for the network name. If you cannot find the SSID or the security information
for your network, see the documentation that came with the wireless access point, or contact your system support
person.

Networking

Installing the printer on a wireless network
Before you install the printer on a wireless network, make sure that:

• Your wireless network is set up and working properly.
• The computer you are using is connected to the same wireless network where you want to set up the printer.
1 Close all open software programs.
2 Insert the installation software CD.
If the Welcome screen does not appear after a minute, then launch the CD manually:

a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
3 Follow the instructions on the Welcome screen to set up the printer.

Installing the printer on other computers
Once the printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network.
However, you will need to install the printer driver on every computer that will access it. You do not need to configure
the printer again, although you will need to run the setup software on each computer to install the driver.

1 Close all open software programs.
2 Insert the installation software CD.
If the Welcome screen does not appear after a minute, then launch the CD manually:

a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
3 Follow the instructions on the computer screen for installing a configured printer on a new computer.

Interpreting the colors of the Wi-Fi indicator light
The colors of the Wi-Fi indicator light show the network status of the printer.

• Off means one of the following:
– The printer is turned off or is powering up.
– The printer is not connected to a wireless network and is in Power Saver mode. In Power Saver mode, the
power light pulses on and off.
• Solid orange means one of the following:

– The printer has not yet been configured for a wireless network.
– The printer is configured for an ad hoc connection, but it is not currently communicating with another ad hoc
device.

• Blinking orange means one of the following:
– The printer is out of the range of the wireless access point (wireless router).
– The printer is trying to communicate with the wireless access point, but the wireless access point is turned
off or not working properly.

– Either the configured printer or the wireless access point has been turned off and back on, and the printer is
trying to establish communications with the network.

– The wireless settings of the printer may no longer be valid.
• Green means that the printer is connected to a wireless network and is ready for use.
Networking

Special wireless installation instructions
The following instructions apply to customers outside of North America who are using a wireless broadband box.
Some examples of these boxes include LiveBox, AliceBox, N9UF Box, FreeBox, and Club Internet.

Before you begin
• Make sure your box is wireless-enabled and activated to work on a wireless network. For more information about
configuring the box to work wirelessly, see the documentation that came with your box.

• Make sure your box is turned on and that your computer is on and connected to your wireless network.

Adding the printer to your wireless network
1 Set up your printer for wireless networking using the setup instructions provided.
Stop when you are prompted to select a network.

2 If there is an association/registration button on the back of your box, press it before selecting a network.
Note: After pressing the association/registration button, you have five minutes to complete the printer
installation.

3 Return to the computer screen.
From the list that appears in the “Choose your wireless network” dialog, select your network, and then click
Continue.
If your wireless network does not appear in the list:

a Select Unlisted Network, and then click Continue.
b Enter the details about your wireless network.
Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the user’s guide that came
with the box, or from the box Web page. If you have already changed the key for your wireless network, use
the key you created.

4 Follow the instructions on your screen to complete installation.

Assigning a static IP address
The printer will be assigned an IP address automatically through DHCP on most wireless networks.
If you want to assign a static IP address to your printer, do the following:

1 Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network.
2 Print a network setup page to see what IP address is currently assigned to the printer.
3 Open a Web browser and then type the printer IP address in the address field. Press Enter.
The printer Web page loads.

4 Click the Configuration link.
5 Click the TCP/IP link.
6 Click the Set Static IP Address link.

Networking

7 Type the IP address you want to assign to the printer in the IP Address field.
8 Click the Submit button.
The Submitting Selection message appears.
To confirm that the address was successfully assigned, type the static IP address in the Web browser address field
and then press Enter. The printer Web page loads if the address was successfully assigned.
For more information, contact your system support person.

Changing wireless settings after installation
To change wireless settings on the printer, such as the configured network, the security key, or other settings, do the
following:

1 Click

or Start.

2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Click the Settings tab.
5 Click the Wireless setup utility link.
6 Follow the instructions on the computer screen to configure the printer for wireless access with the new settings.

Advanced wireless setup
Creating an ad hoc wireless network
The recommended way to set up your wireless network is to use a wireless access point (wireless router). A network
set up this way is called an infrastructure network. If you have an infrastructure network, you should configure the
printer for use on that network.
Note: The printer can communicate on only one wireless network at a time. Configuring the printer for an ad hoc
wireless network will keep it from working on any other wireless network, either ad hoc or infrastructure.
You can set up an ad hoc network if you:

• Do not have an access point or wireless router
• Do not already have a wireless network (but do have a wireless adapter for your computer)
• Want to set up a standalone network between the printer and a computer with a wireless network adapter

In Windows Vista
1 Click

2 Click Control Panel.
3 Click Network and Internet.
4 Under Network and Sharing Center, click Connect to a network.
5 Click Set up a connection or network when you are prompted to select a network to connect to.

Networking

6 Click Set up a wireless ad-hoc (computer-to-computer) network, when you are prompted to choose a
connection option, and then click Next.

7 Follow the instructions in the “Set up a wireless ad hoc network” wizard. As part of the setup:
a Create a network name or SSID for the network between the computer and your printer.
b Write down the name of your network. Be sure to use the exact spelling and capitalization.
c Go to the Security Type list, select WEP, and then create a WEP key.
WEP keys must be:

• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A-F, a–f, and 0-9.
or

• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard
d Write down the password for your network. Be sure to use the exact spelling and capitalization.
Windows Vista will enable the ad hoc network for you. It will appear in the “Connect to a network” dialog under
“Available networks,” indicating that the computer is configured for the ad hoc network.

8 Close the Windows Control Panel and any remaining windows.
9 Insert the installation software CD, and follow the directions for wireless installation.
Note: Do not connect the installation or network cables until instructed to do so by the setup software.

10 When the available networks are displayed, provide the network name and the security information you created
in step 6. The installer will configure the printer for use with your computer.

11 Store a copy of your network name and security information in a safe place for future reference.
Note: You may need to reconnect Windows Vista computers to the ad hoc network after restarting.

In Windows XP
1 Click Start.
2 Click Control Panel.
3 Click Network and Internet Connections.
4 Click Network Connections.
5 Right-click the icon for your wireless network connection.
6 Click Enable, if it appears in the pop-up menu.
Note: If Disable appears, your wireless connection is already enabled.

7 Right-click the Wireless Network Connection icon.
8 Click Properties.
9 Click the Wireless Networks tab.
Note: If the Wireless Networks tab does not appear, your computer has third-party software that controls your
wireless settings. You must use that software to set up the ad hoc wireless network. For more information, see
the documentation for the third-party software to learn how to create an ad hoc network.

10 Select the Use Windows to configure my wireless network settings check box.

Networking

11 Under Preferred Networks, delete any existing networks.
a Select the network to be removed.
b Click Remove to delete the network from the list.
12 Click Add to create an ad hoc network.
13 In the Network Name (SSID) box, type the name you want to give your wireless network.
14 Write down the network name you chose so you can refer to it when running the wireless setup. Be sure to use
the exact spelling and capitalization.

15 If Network Authentication appears in the list, select Open.
16 In the “Data encryption” list, select WEP.
17 If necessary, clear the “The key is provided for me automatically” check box.
18 In the Network Key box, type in a WEP key.
19 Write down the WEP key you chose so you can refer to it when running the wireless setup. Make sure you copy
it down exactly, including any capital letters.

20 In the “Confirm network key” box, type the same WEP key.
21 Select This is a computer-to-computer (ad hoc) network; wireless access points are not used.
22 Click OK twice to close the two open windows.
23 It may take a few minutes for your computer to recognize the new settings. To check on the status of your network:
a Right-click the Wireless Network Connections icon.
b Select View Available Wireless Networks.
• If the network is listed but the computer is not connected, select the ad hoc network and then click
Connect.

• If the network does not appear, wait a minute and then click Refresh network list.
24 Insert the installation software CD, and follow the directions for wireless installation.
Note: Do not connect the installation or network cables until instructed to do so by the setup software.

25 When the available networks are displayed, provide the network name and the security information you created
beginning in step 13. The installer will configure the printer for use with your computer.

26 Store a copy of your network name and security information in a safe place for future reference.

In Windows 2000
• Refer to the documentation that came with your wireless network adapter for information on configuring an ad
hoc network with Windows 2000.

Adding a printer to an existing ad hoc wireless network
Note: The printer can communicate on only one wireless network at a time. Configuring the printer for an ad hoc
wireless network will remove it from any other wireless network, either ad hoc or infrastructure, for which it is
configured.

1 Click

or Start.

2 Click All Programs or Programs, and then select the printer program folder from the list.
Networking

3 Select Printer Home.
4 Click the Settings tab.
5 Click Wireless setup utility link.
6 Follow the instructions on the computer screen.
Note: Windows Vista computers may need to be reconnected to the ad hoc network after restarting.

Configuring the printer wirelessly using WPS (Wi-Fi Protected
Setup)
Wi-Fi Protected Setup (WPS) is a method of configuring computers and printers on a secure wireless network. WPS is
faster than manual configuration, and it reduces typing errors when new devices are added to a wireless network.
The SSID and WPA passphrase are automatically detected and configured for you. The printer supports WPS and can
be configured for wireless access using WPS. In order to use WPS to configure the printer, the wireless router must
also support WPS.
If you want to use WPS to set up your printer, then insert the CD and follow the instructions on the computer screen.
Notes:

• To use WPS to configure the printer wirelessly, all of the devices on your wireless network must support WPS. If
any device on your network does not support WPS, then you must type the SSID and security information when
prompted.

• If you are using the PIN method to add your printer using WPS, make sure you type all eight digits when you are
asked to enter your PIN.

Switching between USB, Ethernet, and wireless connections
(Windows only)
You can change the way you access your printer, depending on your needs. The following procedures assume that
you have configured your printer for one type of connection and that the printer drivers are installed on the computer.
See related topics on troubleshooting specific connection types if you encounter difficulties during configuration.
Note: The printer supports one active local connection (USB) and one active network connection (Ethernet or wireless)
at a time. It is not possible to use both Ethernet and wireless at the same time.

Using the printer wirelessly
Select the connection type that describes how you currently access your printer:

If the printer is currently set up locally (using USB connection)
1 Click

or Start.

2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Click the Settings tab.

Networking

5 Click the Wireless setup utility link.
6 Follow the instructions on the computer screen to set up the printer wirelessly.
Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration.

If the printer is currently set up for Ethernet
1 Unplug the Ethernet cable from the printer.
2 Place the printer close to the computer you want to use to configure the printer for wireless access.
Note: You will need to connect the printer to the computer with a USB cable. Make sure the printer is close
enough to the computer for your USB cable to reach both.

3 Click

or Start.

4 Click All Programs or Programs, and then select the printer program folder from the list.
5 Select Printer Home.
6 Click the Settings tab.
7 Click the Wireless setup utility link.
8 Follow the instructions on the computer screen to set up the printer wirelessly.

Using the printer locally (USB)
Select the connection type that describes how you currently access your printer:

If the printer is currently set up for Ethernet
1 Attach a USB cable to the computer and to the printer.
2 Wait for a moment for Windows to locate the driver and finish setting up the printer.
3 Select the USB printer (see “Selecting the printer” on page 74).
If the printer is currently set up for wireless
1 Attach a USB cable to the computer and to the printer.
2 Wait a moment for Windows to locate the driver and finish setting up the printer.
3 Select the USB printer (see “Selecting the printer” on page 74).
Note: You can continue to use the printer through Ethernet or wireless connection.

Using the printer over an Ethernet network
Select the connection type that describes how you currently access your printer:

If the printer is currently set up for wireless
1 Plug an Ethernet cable into the printer and into an available port on a switch or wall jack.
2 Wait for a minute for the Ethernet network interface to become active and acquire an IP address from the network.
3 Select the Network printer (see “Selecting the printer” on page 74).
Note: The wireless interface of the printer is disabled while it is connected to an Ethernet network.
Networking

If the printer is currently set up locally (using USB connection)
1 Plug an Ethernet cable into the printer and into an available port on a switch or wall jack.
2 Insert the software and installation CD into the computer you want to use to configure the printer.
3 Follow the instructions on the computer screen for configuring a printer on an Ethernet network.
4 Select the Network printer (see “Selecting the printer” on page 74).
Note: You will need a USB cable to complete the configuration.

Selecting the printer
1 Click

or Start.

2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.

4 Right-click the printer you want to use, either Network or USB.
5 Select Set as Default Printer from the menu.
6 Close the Printers or Printers and Faxes window.

Sharing a printer in a Windows environment
1 Prepare the computers to share the printer:
a Make all computers printing to the printer accessible through Network Neighborhood by enabling File and
Print Sharing. See the Windows documentation for instructions on enabling File and Print Sharing.

b Install the printer software on all computers that will print to the printer.
2 Identify the printer:
a On the computer that is attached to the printer, do one of the following:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.

b
c
d
e

Right-click the name of your printer.
Click Sharing.
From the Sharing tab, select Share this printer or Shared as, and then assign a distinctive name.
Click OK.

3 Locate the printer from the remote computer:
Note: The remote computer is the one that is not attached to the printer.

a Do one of the following:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
Networking

b
c
d
e
f

Right-click the name of your printer.
Click Properties.
Click the Ports tab, and then click Add Port.
Select Local Port, and then click New Port.
Type the Universal Naming Convention (UNC) Port name, which consists of the server name and the
distinctive printer name that was specified in step 2 on page 74. The name should be in the form \\server
\printer.

g Click OK.
h Click Close on the Printer Ports dialog.
i Make sure the new port is selected on the Ports tab, and then click Apply.
The new port is listed with the printer name.

j Click OK.

Installing the printer on an Ethernet network
Information you will need to set up the printer on an Ethernet
network
To configure your printer for an Ethernet network, organize the following information before you begin:
Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the
printer.

•
•
•
•

A valid, unique IP address for the printer to use on the network
The network gateway
The network mask
A nickname for the printer (optional)
Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to
use the default printer nickname, or assign a name that is easier for you to remember.

You will need an Ethernet cable to connect the printer to the network and an available port where the printer can
physically connect to the network. Use a new network cable when possible to avoid potential problems caused by
a damaged cable.

Installing the printer on an Ethernet network
Before you install the printer on an Ethernet network, make sure that:

• You have completed the initial setup of the printer.
• Your network is set up and working properly.
• Your computer is connected to your network.
1 Close all open software programs.
2 Insert the installation software CD.

Networking

If the Welcome screen does not appear after a minute, do one of the following:

a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
3 Follow the instructions on the computer screen to set up the printer, selecting Ethernet connection when you
are prompted to select a connection type.

Networking FAQ
What is Wi-Fi Protected Setup?
Wi-Fi Protected Setup (WPS) is a product certification that provides simple and secure configuration. WPS assists
users in establishing wireless home networks and enabling network security without requiring prior knowledge of
Wi-Fi technology. WPS configures the network name (SSID) and WPA passphrase for network devices. WPS only
supports networks that communicate through access points or routers and is not applicable in ad hoc networks.
We support the following methods in adding new wireless network devices:

• Personal Identification Number (PIN)—A PIN from the new device is entered into the access point.
• Push Button Configuration (PBC)—The user pushes a button on both the access point and the new device.
Look for any of these identifier marks to check if your device is WPS certified:

You can find these WPS logos on the side, back, or top of your access point or router.

Where do I find my WEP key or WPA passphrase?
To find the WEP key or WPA passphrase for the wireless network, view the security settings on the access point or
wireless router. Most access points have a Web page that can be accessed using a Web browser.
You can also check the manual that came with your access point or router. If your access point or router is using the
default settings, you can find the information in the manual. If someone else set up your network for you, that person
or company may have included the information in the manual.
If you do not know how to access the Web page, or if you do not have administrator access to the wireless access
point on your network, and are unable to locate the information in the manual, contact your system support person.

What is an SSID?
A Service Set Identifier (SSID) is the name that identifies a wireless network. All devices on the network must know
the SSID of the wireless network or they will not be able to communicate with each other. Usually, the wireless network
broadcasts the SSID to allow wireless devices in the area to connect to it. Sometimes, the SSID is not broadcast for
security reasons.
If the SSID of your wireless network is not broadcast, it cannot be detected automatically and will not show up in the
list of available wireless networks. You must enter the network information manually in this situation.

Networking

An SSID can contain up to 32 alphanumeric characters.

Where do I find my SSID?
You can find the SSID for the wireless network by viewing the settings on the access point or wireless router. Most
access points have a built-in Web server that can be accessed using a Web browser.
Many network adapters provide a software application that allows you to view the wireless settings of your computer,
including your SSID. Check your computer to see if a program was installed with your network adapter.
If you are unable to locate your SSID using either of these methods, contact your system support person.

What is a network?
A network is a collection of devices such as computers, printers, Ethernet hubs, wireless access points, and routers
connected together for communication through cables or through a wireless connection. A network can be wired,
wireless, or designed to have both wired and wireless devices.
Devices on a wired network use cables to communicate with each other.
Devices on a wireless network use radio waves instead of cables to communicate with each other. For a device to be
able to communicate wirelessly, it must have a wireless network adapter attached or installed that lets it receive and
transmit radio waves.

How do I find out what type of security my network is using?
You must know the WEP key or WPA passphrase and the type of security (WEP, WPA, or WPA2) used on the wireless
network. To obtain this information, see the documentation that came with your wireless access point (wireless
router), see the Web page associated with the wireless access point, or consult your system support person.
Note: The WEP key or WPA passphrase is not the same as the password for the wireless access point. The password
allows you to access the wireless access point settings. The WEP key or WPA passphrase allows printers and computers
to join your wireless network.

How are home networks configured?
For desktop computers, laptops, and printers to communicate with each other over a network, they must be
connected by cables and/or have wireless network adapters built in or installed in them.
There are many different ways a network can be set up. Five common examples appear below.
Note: The printers in the following diagrams represent printers with internal print servers built in to them so that
they can communicate over a network.

Networking

Wired network example
• A desktop computer, a laptop, and a printer are connected by Ethernet cables to a hub, router, or switch.
• The network is connected to the Internet through a DSL or cable modem.
Internet

Wireless network examples
Scenario 1: Mixed wired and wireless connections on a network with Internet access
• All computers and printers connect to the network through a router with Ethernet and wireless capabilities.
• Some computers and printers connect wirelessly to the router; others connect over a wired connection.
• The network is connected to the Internet through a DSL or cable modem.
Internet

Networking

Scenario 2: Wireless network with Internet access
• All computers and printers connect to the network using a wireless access point or wireless router.
• The wireless access point connects the network to the Internet through a DSL or cable modem.
Internet

Scenario 3: Wireless network with no Internet access
• Computers and printers connect to the network using a wireless access point.
• The network has no connection to the Internet.

Scenario 4: Computer connected wirelessly to a printer without Internet access
• A computer is directly connected to a printer without going through a wireless router.
• This configuration is referred to as an ad hoc network.
• The network has no connection to the Internet.

Note: Most computers can connect to only one wireless network at a time. If you access the Internet over a wireless
connection, you will lose Internet access if you are connect to an ad hoc network.

Why do I need an installation cable?
When setting up the printer on your wireless network, the printer will need to temporarily connect to a computer
using the installation cable. This temporary connection is used to set up the wireless settings of the printer.

Networking

The installation cable connects to a rectangular USB port on the installing computer and the square USB port on the
printer.

How do I attach the installation cable?
The installation cable attaches to a USB port on the computer and to the square connector on the back of the printer.
This connection allows you to configure the printer for a networked or locally attached installation.

1 Attach the large, rectangular connector to any USB port on your computer. USB ports may be on the front or the
back of the computer, and may be horizontal or vertical.

2 Attach the small, square connector to the printer.

3 Continue following the on-screen instructions.

How are infrastructure and ad hoc networks different?
Wireless networks can operate in one of two modes: infrastructure or ad hoc.
In infrastructure mode, all devices on a wireless network communicate with each other through a wireless router
(wireless access point). Devices on the wireless network must have valid IP addresses for the current network and
share the same SSID and channel as the wireless access point.
In ad hoc mode, a computer with a wireless network adapter communicates directly with a printer equipped with a
wireless print server. The computer must have a valid IP address for the current network and be set to ad hoc mode.
The wireless print server must be configured to use the same SSID and channel that the computer is using.

Networking

The following table compares the characteristics and requirements of the two types of wireless networks.
Infrastructure

Ad hoc

Communication

Through wireless access point

Directly between devices

Security

More security options

WEP or no security

Range

Determined by range and number of Restricted to range of individual
wireless access points
devices on network

Speed

Usually faster

Usually slower

Unique IP address for each device

Yes

Mode set to

Infrastructure mode

Ad hoc mode

Same SSID

Yes, including the wireless access
point

Yes

Same channel

Yes, including the wireless access
point

Yes

Characteristics

Requirements for all devices

We recommend setting up a network in infrastructure mode using the installation CD that came with the printer.
Infrastructure mode is the recommended setup method because it provides:
• Increased network security

• Increased reliability
• Faster performance
• Easier setup

Finding the signal strength
Wireless devices have built-in antennas that transmit and receive radio signals. The signal strength listed on the
printer network setup page indicates how strongly a transmitted signal is being received. Many factors can affect
the signal strength. One factor is interference from other wireless devices or other devices such as microwave ovens.
Another factor is distance. The farther two wireless devices are from each other, the more likely it is that the
communication signal will be weaker.
The strength of the signal received by your computer can also affect the connectivity of the printer with the network
during configuration. When you installed the wireless adapter in your computer, the adapter software probably
placed an icon in your system tray. Try double-clicking this icon, and it will tell you how strongly the computer is
receiving the wireless signal from the network.
To improve signal quality, remove sources of interference and/or move wireless devices closer to the wireless access
point (wireless router).

Networking

How can I improve wireless signal strength?
A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal
is too weak, too distorted, or blocked by an object, it cannot carry information between the access point and the
printer. To determine if the printer is receiving a strong signal from the access point, print a network setup page. The
Quality field indicates the relative strength of the wireless signal the printer is receiving. Drops in signal strength can
be intermittent, however, and although the signal quality appears high, it may drop during certain conditions.
If you think signal strength is a problem between your access point and the printer, try one or more of the following:
Notes:

• The solutions below are for infrastructure networks. If you are using an ad hoc network, adjust the computer
when the solution suggests adjusting the access point.

• Ad hoc networks have a much shorter range than infrastructure networks. Try moving the printer closer to the
computer if they seem to have trouble communicating.

MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER
If the printer is too far away from the access point, it will not be able to communicate with other devices on the
network. For most indoor wireless networks, the maximum distance between the access point and the printer is
approximately 100 feet (30 meters). This distance could be longer or shorter, depending upon the layout of the
network and the limitations of the access point.

REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER
The wireless signal from your access point will pass through most objects. Most walls, floors, furniture and other
objects will not block the wireless signal. However, there are materials that are too dense for the signal to pass
through. Objects containing metal and concrete can block the signal. Arrange your printer and access point so
that the signal is not blocked by such objects.

REMOVE SOURCES OF INTERFERENCE
Other types of radio frequencies can cause problems with the wireless signal on your network. These sources of
interference can cause printing issues that seem to come and go. Turn off potential sources of interference where
possible. Avoid using microwaves and cordless phones when printing over your wireless network.
If another wireless network is operating in the vicinity, change the wireless channel on the access point.
Do not place your access point on a printer or other electronic device. Such devices can also interfere with the
wireless signal.

ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION
Even when the wireless signal is able to pass through an object, it is slightly weakened. If it passes through too
many objects, it can be significantly weakened. All objects absorb part of the wireless signal when it passes through
them, and certain types of objects absorb enough to cause communications problems. Place your access point as
high in the room as possible to avoid signal absorption.

Networking

How can I make sure my computer and printer are connected to the
same wireless network?
If the printer is not on the same wireless network as the computer, you will not be able to print wirelessly. The SSID
of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.

1 Obtain the SSID of the network that the computer is connected to:
a Type the IP address of your wireless access point (wireless router) into the address field of your Web browser.
If you do not know the IP address of the wireless access point:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type cmd.
3 Press Enter, or click OK.
The Command Prompt window opens.
4 Type ipconfig, and then press Enter. Check the Wireless Network Connection section:

• The “Default Gateway” entry is typically the wireless access point.
• The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
b
c
d
e

Type the user name and password of the router when prompted.
Click OK.
On the main page, click Wireless or any other selection where settings are stored. The SSID will be displayed.
Write down the SSID.
Note: Make sure you copy it exactly, including any capital letters.

2 Print the printer network setup page.
In the Wireless section, look for SSID.

3 Compare the SSID of the computer and SSID of the printer.
If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.
If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the
computer.

Can I use my printer on a USB and a network connection at the same
time?
Yes; the printer supports a simultaneous USB and network connection. The printer can be configured in the following
ways:
• Locally attached (connected to a computer using a USB cable)

•
•
•
•

Wireless network
Ethernet network
Wireless network and locally attached simultaneously
Ethernet network and locally attached simultaneously

What is a MAC address?
A Media Access Control (MAC) address is a 48-bit identifier associated with the hardware of network equipment. The
MAC address may also be called the physical address because it is connected to the hardware of a device instead of
its software. The MAC address is displayed as a hexadecimal number in this format: 01-23-45-67-89-AB.
Networking

Every device capable of communicating on a network has a MAC address. Network printers, computers, and routers,
whether Ethernet or wireless, all have MAC addresses.
While it is possible to change the MAC address of a network device, it is not common practice to do so. For this reason,
MAC addresses are considered permanent. IP addresses are easily changed, so MAC addresses are a more reliable
method of identifying a specific device on a network.
Routers with security capabilities may allow filtering of MAC addresses on networks. This allows a managed list of
devices to access the network, identified by their MAC addresses. MAC address filtering can help prevent access on
the network from unwanted devices, such as from intruders on a wireless network. MAC address filtering can also
prevent legitimate access if you forget to add a new device to the router's list of allowed addresses. If your network
uses MAC address filtering, be sure to add the MAC address of the printer to the list of allowed devices.

How do I find the MAC address?
Most network equipment has a unique hardware identification number to distinguish it from other devices on the
network. This is called the Media Access Control (MAC) address.
When installing the printer on a network, make sure you select the printer with the correct MAC address.
The MAC address label is located inside the printer.

MAC:
XX
XX
XX
XX
XX
XX

The MAC address of the internal print server is a series of letters and numbers. Other devices sometimes use a type
of MAC address called Universally Administered Address (UAA).
MAC:

XX XX XX XX XX XX

UAA:

XX XX XX XX XX XX

Note: A list of MAC addresses can be set on an access point (router) so that only devices with matching MAC addresses
are allowed to operate on the network. This is called MAC filtering. If MAC filtering is enabled in your access point and
you want to add a printer to your network, then the MAC address of the printer must be included in the MAC filter
list.

Networking

What is an IP address?
An IP address is a unique number used by devices (such as a wireless printer, computer, or wireless access point) on
an IP network to locate and communicate with each other. Devices on an IP network can communicate with each
other only if they have unique and valid IP addresses. A unique IP address means no two devices on the same network
have the same IP address.
An IP address is a group of four numbers separated by periods. An example of an IP address is 192.168.100.110.

What is TCP/IP?
Networks are able to function because computers, printers, and other devices are able to send data to each other,
either through cables or by using wireless signals. This transfer of data is made possible by sets of data transmission
rules called protocols. A protocol can be thought of as a language, and like a language, it has rules allowing participants
to communicate with each other.
Different types of networks use different protocols, but Transmission Control Protocol/Internet Protocol (TCP/IP) is the
most popular. TCP/IP is used to send data over the Internet as well as over most corporate and home networks.
Because computers do not understand words and instead rely upon numbers for communication, TCP/IP requires
that every device on a network using TCP/IP to communicate must have an IP address. IP addresses are essentially
unique computer names in a numeric format, used to transfer data around a network. IP addresses allow TCP/IP to
confirm requests for and receipt of data by various devices on the network.

How do I locate IP addresses?
1 Click

, or click Start and then click Run.

2 In the Start Search or Run box, type cmd.
3 Press Enter, or click OK.
The Command Prompt window opens.

4 Type ipconfig, and then press Enter.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.

How to locate a printer IP address
• You can locate the printer IP address by viewing the printer network setup page.

How are IP addresses assigned?
An IP address may be assigned automatically by the network using DHCP. Once the printer is set up on a computer,
the computer sends all print jobs across the network to the printer using this address.
If the IP address is not automatically assigned, you will be asked during wireless setup to manually enter an address
and other network information after selecting your printer from the available list.

What is a key index?
A wireless access point (wireless router) can be configured with as many as four WEP keys. Only one key is used on
the network at a time, however. The keys are numbered, and the number of a key is referred to as its key index. All
devices on the wireless network must be configured to use the same key index when multiple WEP keys are configured
on the wireless access point.

Networking

Select the same key index on your printer as you are using on your wireless access point.

Networking

Maintaining the printer
Maintaining ink cartridges
In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every
week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power
on if it is turned off.

Checking ink levels
Using the printer control panel
From the home screen, touch

The graphic of the ink levels appears on the display.

Using the printer software
1 Click

or Start.

Aligning the printhead
If the characters or lines on your printer image appear jagged or wavy, then you may need to align the printhead.

Using the printer control panel
1 Load plain paper.
2 From the home screen, navigate to Align Printer:
> More Options > Align Printer.
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.

Using the printer software
1 Load plain paper.
2 Click

or Start.

3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Select Printer Home.
5 Choose your printer from the printer drop-down list.
Maintaining the printer

6 From the Maintenance tab, click Align cartridges.
7 Follow the instructions on the computer screen.
If you aligned the cartridges to improve print quality, then print your document again. If print quality has not
improved, then clean the printhead nozzles.

Cleaning the printhead nozzles
Poor print quality is sometimes due to clogged printhead nozzles. Clean the printhead nozzles to improve the quality
of your prints.
Notes:

• Cleaning the printhead nozzles uses ink, so clean them only when necessary.
• Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.
• If the ink levels are too low, you must replace the ink cartridges before you can clean the printhead nozzles.

Using the printer control panel
From the home screen, navigate to Clean Printhead or Deep Clean Printhead:
> More Options > Clean Printhead or Deep Clean Printhead
A cleaning page prints.

Using the printer software
1 Click

or Start.

Cleaning the exterior of the printer
1 Make sure that the printer is turned off and unplugged from the wall outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer,
unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.

2 Remove all paper from the printer.
3 Dampen a clean, lint-free cloth with water.
Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of
the printer.

Maintaining the printer

4 Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper
exit tray.
Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer.

5 Make sure the printer is dry before beginning a new print job.

Cleaning the scanner glass
1 Dampen a clean, lint-free cloth with water.
2 Gently wipe the scanner glass clean.
Note: Make sure all ink or corrective fluid on a document is dry before placing the document on the scanner glass.

Cleaning the touch screen
The touch screen of your printer control panel may need to be cleaned from time to time to remove fingerprints and
smudges.

1 Make sure the printer is turned off and unplugged from the wall outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer,
unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.

2 Wipe the touch screen with the cloth that came with your printer or with another clean, dry, lint-free cloth.
Warning—Potential Damage: Do not use liquids, household cleaners, or detergents, as they may damage the
touch screen.

Maintaining the printer

Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:

•
•
•
•
•
•
•
•
•

Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet.
Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Make sure the printer is turned on.
Make sure the printer is securely connected to the host computer, print server, or other network access point.
Check the printer for error messages, and resolve any errors.
Check for paper jam messages, and clear any jams.
Check the ink cartridges, and install new cartridges if necessary.
Use the Service Center to locate and solve the problem (Windows only).
Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Using the Service Center to solve printer problems
The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and
customer support.
To open the Service Center, use one of these methods:
Method 1

Method 2

If it appears on an error message dialog, click the For
additional assistance, use the Service Center link.

1 Click or Start.
2 Click All Programs or Programs, and then select the
printer program folder from the list.

3 Select Printer Home.
4 From the Support tab, select Service Center.

If Troubleshooting does not solve your problem
Visit our Web site at support.dell.com to find the following:

• Live online technical support
• Contact numbers for telephone technical support

Setup troubleshooting
•
•
•
•

“Incorrect language appears on the display” on page 91
“Printhead errors” on page 91
“Software did not install” on page 92
“Print job does not print or is missing pages” on page 93
Troubleshooting

•
•
•
•

“Printer is printing blank pages” on page 94
“Printer is busy or does not respond” on page 94
“Cannot delete documents from the print queue” on page 95
“Cannot print through USB” on page 95

Incorrect language appears on the display
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

CHANGE THE LANGUAGE USING THE PRINTER MENUS
1 From the home screen, navigate to Use Factory Defaults:
> Use Factory Defaults

2 Touch Yes.
The printer resets and starts the initial printer setup.

3 Complete the initial printer setup.

Printhead errors
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

REMOVE AND REINSERT THE PRINTHEAD
1 Open the printer and lift the latch.

2 Remove the printhead.

Warning—Potential Damage: Do not touch the printhead nozzles.

Troubleshooting

3 Wipe the printhead contacts using a clean, lint-free cloth.

4 Reinsert the printhead, and then close the latch until it clicks.

5 Close the printer.
Note: If removing and reinserting the printhead does not resolve the error, then contact technical support.

Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as
a printer option when sending a print job, then try removing and reinstalling the software.
Before you reinstall the software, do the following:

MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON
THE PRINTER BOX

TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.

Troubleshooting

3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a

USB symbol.

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.

RECONNECT THE PRINTER POWER SUPPLY
1 Turn off the printer, and then unplug the power cord from the wall outlet.
2 Gently remove the power supply from the printer, and then reinsert it.
3 Plug the power cord into the wall outlet, and then turn on the printer.

Print job does not print or is missing pages
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
1 Turn the printer on, and then open the printer.
2 Make sure the cartridges are inserted correctly.
The cartridges should click firmly into the matching color slot of the printhead.

3 Close the printer.

SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB
MAKE SURE THE PRINT JOB IS NOT PAUSED
MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER
RECONNECT THE PRINTER POWER SUPPLY
1 Turn off the printer, and then unplug the power cord from the wall outlet.
2 Gently remove the power supply from the printer, and then reinsert it.
3 Plug the power cord into the wall outlet, and then turn on the printer.

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.

Troubleshooting

3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a

USB symbol.

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.

REMOVE AND REINSTALL THE PRINTER SOFTWARE
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.

REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1 Reinstall the ink cartridges, see “Replacing ink cartridges” on page 13 for more information.
If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the
cartridges again.

2 Load plain paper.
3 From the home screen of the printer control panel, navigate to Deep Clean Printhead:
> More Options > Deep Clean Printhead
A cleaning page prints.

4 Navigate to Align Printer:
> More Options > Align Printer.
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.

Printer is busy or does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE
If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press
printer.

to wake up the

If the printer will not come out of Power Saver mode, then reset the power:

1 Unplug the power cord from the wall outlet, and then wait 10 seconds.
2 Insert the power cord into the wall outlet, and then turn on the printer.
If this problem persists, then check our Web site for updates for your printer software or firmware.

3 Plug the power cord into the wall outlet, and then turn on the printer.

Cannot delete documents from the print queue
If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and
printer may not be communicating.

RESTART THE COMPUTER AND TRY AGAIN
Cannot print through USB
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a

USB symbol.

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.

MAKE SURE THE USB PORT IS ENABLED IN WINDOWS
1 Click

, or click Start and then click Run.

2 In the Start Search or Run box, type devmgmt.msc.
3 Press Enter, or click OK.
The Device Manager opens.

4 Click the plus sign (+) beside Universal Serial Bus controllers.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Jams and misfeeds troubleshooting
• “Paper jam in the printer” on page 95
• “Paper jam in the duplex unit” on page 96
• “Paper or specialty media misfeeds” on page 97

Paper jam in the printer
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

Troubleshooting

1 Press

to turn off the printer.

2 Check the paper tray or lift the scanner unit to check for jammed paper.

3 Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.

4 Press

to turn the printer back on.

Paper jam in the duplex unit
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

1 Push down the duplex latches and pull out the duplex unit.

CAUTION—POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper
path. To avoid injury, use caution when accessing this area for clearing a paper jam.

Troubleshooting

2 Firmly grasp the paper, and then gently pull it out.

Note: Be careful not to tear the paper while removing it.

3 Reinsert the duplex unit.

4 Touch DONE or press

, depending on your printer model.

5 From your computer, resume the print job.

Paper or specialty media misfeeds
These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
Try one or more of the following:

CHECK PAPER CONDITION
Use only new, unwrinkled paper.

CHECK PAPER LOADING
• Load a smaller amount of paper into the printer.
• Load paper with the print side facedown. (If you are not sure which side is the printable side, see the instructions
that came with the paper.)

• Check the loading instructions for your paper or specialty media.

REMOVE EACH PAGE AS IT IS PRINTED
ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER

Troubleshooting

Print troubleshooting
•
•
•
•

“Poor quality at the edges of the page” on page 98
“Streaks or lines on printed image” on page 98
“Print speed is slow” on page 99
“Computer slows down when printing” on page 99

Poor quality at the edges of the page
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK MINIMUM PRINT SETTINGS
Unless you are using the borderless feature, use these minimum print margin settings:

• Left and right margins:
– 6.35 mm (0.25 in.) for letter-size paper
– 3.37 mm (0.133 in.) for all paper sizes except letter
• Top margin: 1.7 mm (0.067 in.)
• Bottom margin: 12.7 mm (0.5 in.)

SELECT THE BORDERLESS PRINT FEATURE
1 With a document or photo open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Paper Options section of the Print Setup tab, select Borderless.

Streaks or lines on printed image
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK THE INK LEVELS
Replace low or empty ink cartridges.

SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE
MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED
ALIGN THE PRINTHEAD
CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES
Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support.

Troubleshooting

Print speed is slow
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAXIMIZE COMPUTER PROCESSING SPEED
• Close all applications not in use.
• Minimize the number and size of graphics and images in the document.
• Remove as many unused fonts as possible from your system.

ADD MEMORY
Consider purchasing more RAM.

SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE
MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Computer slows down when printing
These are possible solutions. Try one of the following:

IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE
IF YOU ARE ON A NETWORK, THEN RESET THE POWER OF THE ACCESS POINT (ROUTER)
1 Unplug the power cord from the access point.
2 Wait ten seconds, and then insert the power cord.

Copy and scan troubleshooting
•
•
•
•
•
•
•

“Copier or scanner does not respond” on page 100
“Scanner unit does not close” on page 100
“Poor copy or scanned image quality” on page 100
“Partial copies or scans of documents or photos” on page 100
“Scan was not successful” on page 101
“Scanning takes too long or freezes the computer” on page 101
“Cannot scan to a computer over a network” on page 101

Troubleshooting

Copier or scanner does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

SET YOUR PRINTER AS THE DEFAULT PRINTER
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Scanner unit does not close
1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.

Poor copy or scanned image quality
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CLEAN THE SCANNER GLASS
ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE
REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY
USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE
MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN
THE CORRECT CORNER

Partial copies or scans of documents or photos
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN
THE CORRECT CORNER

SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER
MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING

Troubleshooting

100

Scan was not successful
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

USB symbol.

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.

RESTART THE COMPUTER
Scanning takes too long or freezes the computer
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED
USE A LOWER SCANNING RESOLUTION
Cannot scan to a computer over a network
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME
NETWORK

MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER

E-mail troubleshooting
• “Cannot send e-mail” on page 101
• “Cannot attach files” on page 102

Cannot send e-mail
CHECK YOUR E-MAIL CONFIGURATION SETTINGS
Make sure you have correctly completed the e-mail setup and successfully configured an SMTP server.

Troubleshooting

101

CHECK YOUR NETWORK CONNECTION
Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the
Internet for the printer to communicate with the SMTP server.

CHECK YOUR PROXY CONFIGURATION
Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP
settings, contact your system support person.

MAKE SURE TO ENTER A VALID RECIPIENT E-MAIL ADDRESS
MAKE SURE THE RECIPIENT MAILBOX IS NOT FULL
This causes e-mail to bounce back to your inbox.

Cannot attach files
SELECT A SUPPORTED FILE TYPE (JPEG OR PDF)
MAKE SURE THE FILE SIZE IS NOT TOO LARGE

Memory card troubleshooting
•
•
•
•

“Memory card troubleshooting checklist” on page 102
“Nothing happens when a memory card is inserted” on page 102
“Cannot print documents from a memory card or flash drive” on page 103
“Photos do not transfer from a memory card across a wireless network” on page 103

Memory card troubleshooting checklist
Before you troubleshoot, use the following checklist to solve most memory card problems:

• Make sure that the memory card you are using can be used in the printer.
• Make sure the memory card is not damaged.
• Make sure memory card contains supported file types.

Nothing happens when a memory card is inserted
If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following:

REINSERT THE MEMORY CARD
The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly.

Troubleshooting

102

USB symbol.

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.

CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the printer.

Cannot print documents from a memory card or flash drive
If the "Memory card troubleshooting checklist" does not solve the problem, then try the following:

USB symbol.

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.

Photos do not transfer from a memory card across a wireless
network
If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following:

MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND
READY

SELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER
MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE
If your wireless connection is down, then use a USB cable to connect your printer to your computer.
Troubleshooting

103

Network troubleshooting
•
•
•
•

“Network troubleshooting checklist” on page 104
“The Continue button is unavailable” on page 105
“Cannot print and there is a firewall on the computer” on page 106
“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 107

Network troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:

General Networking
Make sure:
• The printer, the computer, and the wireless access point are all plugged in and turned on.

• The wireless network is working properly.
Try accessing other computers on your wireless network. If your network has Internet access, try connecting to
the Internet over a wireless connection.

• The printer driver is installed on the computer from which you are performing a task.
• The correct printer port is selected.
• The IP address, gateway, and network mask are correct for your network.
Print a network setup page from the printer to check the network settings.

• All switches, hubs, and other connecting devices are turned on.

Ethernet Networking
Make sure:

• The Ethernet cable and connectors are not damaged.
Check the connectors at both ends for any obvious damage. If possible, use a new cable. Damage to the cable
may not be obvious.
• The Ethernet cable is firmly plugged in to the printer and to the network hub or wall connection.

Wireless Networking
Make sure:

• The SSID is correct.
Print a network setup page from the printer to check the network settings.

• Your WEP key or WPA passphrase is correct (if your network is secure).
Log in to the wireless access point (wireless router) and check the security settings.
If you are not sure if your security information is correct, run the wireless setup again.

• The printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access
point (wireless router).

• The Wi-Fi indicator light is lit and is solid green.
• The computer and printer are both connected to the same wireless network.

Troubleshooting

104

• The printer is located away from obstacles or electronic devices that could interfere with the wireless signal.
Make sure the printer and wireless access point are not separated by poles, walls, or support columns containing
metal or concrete.
Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security
system cameras, other wireless networks, and some Bluetooth devices.

• The computer is not connected to a VPN.
• Any non-Microsoft firewalls on the computer are updated to the most recent version and allow the printer
software to communicate over the network.

The Continue button is unavailable
Try the following solutions in the order they appear until the Continue button becomes active and can be clicked:

CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH THE
COMPUTER AND THE PRINTER

USB ports are marked with the

symbol.

MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON
Check to see if the button is lit. If you have just turned on the printer, then you might need to disconnect the
USB cable and reconnect it.

MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKING
Test the USB port by connecting other devices to it. If you can successfully use other devices from the port, then
the port is working.
If the USB port on the computer is not working, then try using the other USB ports on the computer.

MAKE SURE THAT THE USB CABLE IS WORKING
Try using a different USB cable. If you are using a cable longer than 10 feet, then try using a shorter cable.

MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL
Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly
or be within the same series.
If you have any doubts, look for an updated version of the printer software on our Web site. For more information,
see “Installing the printer software” in the User's Guide. You can access the User's Guide from the link at the bottom
of the installation screen.

RECONNECT THE POWER SUPPLY
1 Turn off the printer.
2 Unplug the power cord from the power outlet.
3 Remove the power supply from the back of the printer and then plug it back in.
Troubleshooting

105

4 Plug the power cord back into the power outlet.
5 Turn on the printer, and then resume the installation on your computer.

TRY RUNNING THE INSTALLER AGAIN
1 Close the installer.
2 Remove the CD, and then restart the computer.
3 Insert the CD and then run the installer again.
Notes:

• When you get to the Software Already Installed screen, make sure you select Install a printer.
• If you have already set up your printer, select Additional Computer when you get to the Setting up a
new printer? screen to skip the hardware setup wizard.

CHECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT
Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port:

1 Click

, or click Start and then click Run.

2 In the Start Search or Run box, type devmgmt.msc.
3 Press Enter, or click OK.
The Device Manager opens.

4 Watch the Device Manager window while connecting a USB cable or another device to the USB port. The
window refreshes when Device Manager recognizes the USB connection.

• If there is activity on Device Manager but none of the previous solutions worked, call Customer Support.
• If there is no activity on Device Manager, there may be a problem with your computer and its USB support.
The computer must recognize the USB connection in order for installation to work.

Cannot print and there is a firewall on the computer
Third-party (non-Microsoft) firewalls can interfere with wireless printing. If the printer and computer are configured
correctly, and the wireless network is working, but the printer will not print wirelessly, then a firewall could be the
problem. If there is a firewall (other than the Windows firewall) on the computer, try one or more of the following:

• Update the firewall using the most recent update available from the manufacturer. Refer to the documentation
that came with your firewall for instructions on how to do this.

• If programs request firewall access when you install the printer or try to print, make sure you allow those programs
to run.

• Temporarily disable the firewall and install the wireless printer on the computer. Re-enable the firewall when you
have completed the wireless installation.

Troubleshooting

106

Communication with printer lost when connected to Virtual Private
Network (VPN)
You will lose your connection to a wireless printer on your local network when connected to most Virtual Private
Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.

Wireless troubleshooting
•
•
•
•
•
•
•
•
•
•

“Resetting the wireless settings to factory defaults” on page 107
“Cannot print over wireless network” on page 107
“Wi-Fi indicator light is not lit” on page 110
“Wi-Fi indicator light is green but the printer does not print (Windows only)” on page 110
“Wi-Fi indicator light is still orange” on page 111
“Wi-Fi indicator light is blinking orange during installation” on page 112
“Wireless print server not installed” on page 115
““Communication not available” message displays when printing wirelessly” on page 115
“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 107
“Resolving intermittent wireless communications issues” on page 117

Resetting the wireless settings to factory defaults
1 From the home screen, navigate to Reset Network Settings:
> Network Setup > Reset Network Settings

2 Touch Yes.
The printer wireless settings are reset to factory default settings. To verify, print a network setup page.

Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, then you can try uninstalling and reinstalling the software.
Before you reinstall the software, check the troubleshooting checklist, and then do the following:

TURN THE WIRELESS ACCESS POINT OFF AND THEN BACK ON
Turning the access point off and then back on again can sometimes refresh network connections and resolve
connectivity issues.

DISCONNECT FROM VPN SESSION
When you are connected to another network through a VPN connection, you will not be able to access the printer
over your wireless network. End your VPN session and try printing again.

MAKE SURE DEMO MODE IS TURNED OFF
Check to see if your printer has a Demo Mode. Selected printer features are not available when Demo Mode is
turned on.
Troubleshooting

107

From the printer control panel, navigate to Demo Mode:
> Demo Mode.
Select Off, and then save the setting.

CHECK YOUR WEP KEY OR WPA PASSPHRASE
If your wireless access point is using Wired Equivalent Privacy (WEP) security, then the WEP key should be:

• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or

• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII
characters in a WEP key are case-sensitive.
If your wireless access point is using Wi-Fi Protected Access (WPA) security, then the WPA passphrase should be:

• From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or

• Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
Note: If you do not know this information, then see the documentation that came with the wireless network, or
contact the person who set up your wireless network.

CHECK IF YOUR WIRELESS ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON
Wireless broadband boxes in Europe, the Middle East and Africa such as LiveBox, AliceBox, N9UF Box, FreeBox, or
Club Internet may require you to press an association/registration button when adding the printer to your wireless
network.
If you are using one of these boxes and need more information, see the documentation that came with your box,
or contact your Internet Service Provider (ISP).

MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES
There may be temporary interference from electronic devices such as microwave ovens or other appliances,
cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too
closely to these devices.

MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER
The range of your wireless network depends on many factors, including the abilities of your router and network
adapters. If you are having trouble printing, try placing the computer and printer no more than 100 feet apart.

CHECK THE WIRELESS SIGNAL QUALITY
Print the network setup page and check the signal quality. If the signal quality is listed as good or excellent, then
another factor is causing the problem.

Troubleshooting

108

CHECK YOUR ADVANCED SECURITY SETTINGS
• If you are using MAC address filtering to limit access to your wireless network, then you must add the printer
MAC address to the list of addresses allowed to connect to the wireless access point.

• If you set the wireless access point to issue a limited number of IP addresses, then you must change this so that
the printer can be added.
Note: If you do not know how to make these changes, then see the documentation that came with the wireless
router, or contact the person who set up your wireless network.

MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS ROUTER)
• See if you have access to the Internet by opening your Web browser and accessing any site.
• If there are other computers or resources on your wireless network, then check to see if you can access them
from your computer.

MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS NETWORK
If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly.
The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless
network.

1 Obtain the SSID of the network that the computer is connected to.
a Type the IP address of your wireless access point (wireless router) into the address field of your Web browser.
If you do not know the IP address of the wireless access point:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type cmd.
3 Press Enter or click OK.
The Command Prompt window opens.
4 Type ipconfig, and then press Enter. Check the Wireless Network Connection section:

• The “Default Gateway” entry is typically the wireless access point .
• The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
b
c
d
e

2 Print the printer network setup page.
In the Wireless section, look for SSID.

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109

Wi-Fi indicator light is not lit
CHECK POWER
If the Wi-Fi indictor light is off, make sure the light is on. If the
• Make sure the printer is plugged in and turned on.

light is not on, check the following:

• Make sure the printer is plugged into a working outlet.
• If the printer is plugged into a power strip, make sure it is turned on and working.

Wi-Fi indicator light is green but the printer does not print (Windows only)
If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the
printer does not print, then try one or more of the following:

ALLOW THE WIRELESS INSTALLATION TO COMPLETE
Do not attempt to print, remove the installation CD, or detach the installation cable until you see the Wireless
Setup Successful screen.

ENABLE THE PRINTER
Confirm that the printer is enabled:

1 Click

, or click Start and then click Run.

2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.

4 Right-click the new printer; from the menu, select Use Printer Online.
5 Close the Printers or Printers and Faxes window and try printing again.

SELECT THE WIRELESS PRINTER
You may need to select the wireless printer from your computer to use the printer wirelessly.

1 Click

, or click Start and then click Run.

2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.

4 Right-click the printer in the folder with the matching name and model number followed by ”(Network).”
5 Select Use Printer Online from the menu.
6 Close the Printers or Printers and Faxes window and try printing again.

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110

SELECT THE WIRELESS PORT
If you have previously set up your printer as a locally attached printer, then you may need to select the wireless
printer to use the printer wirelessly.

1 Click

, or click Start and then click Run.

2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.

4 Right-click the printer, and then select Properties from the menu.
5 Click the Ports tab.
6 Locate the selected port. The selected port has a check beside it in the Port column.
7 If the Description column of the selected port indicates that it is a USB port, scroll through the list and select
the port with Printer Port in the Description column. Check the printer model in the Printer column to make
sure you select the right printer port.

8 Click OK, and then try to print again.

Wi-Fi indicator light is still orange
When the Wi-Fi indicator light is orange, it may indicate that the printer is:

• Not configured in infrastructure mode
• Waiting to make an ad hoc connection to another wireless device
• Not connected to a wireless network
The printer may be unable to join the network because of interference, its distance from the wireless access point
(wireless router), or until its settings are changed.
These are possible solutions. Try one or more of the following:

CHECK NETWORK NAME
Make sure your network does not have the same name as another network near you. For example, if you and your
neighbor both use a manufacturer's default network name, your printer could be connecting to your neighbor's
network.
If you are not using a unique network name, consult the documentation for your wireless access point (wireless
router) to learn how to set a network name.
If you set a new network name, you must reset the printer and computer SSID to the same network name.

CHECK SECURITY KEYS
If you are using WEP security
A valid WEP key is:
• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or

• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.

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111

If you are using WPA security
A valid WPA passphrase is:
• From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or

• Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
If your wireless network is not using security, then you will not have a security key. Using a wireless network with
no security is not recommended because it can allow intruders to use your network resources without your consent.

MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POINT (WIRELESS ROUTER)
The possible distance between devices in 802.11b or 802.11g networks is 300 feet, while the wireless network
range potentially doubles in 802.11n networks. The range of your wireless network depends on many factors,
including the abilities of your router and network adapters. If you are having trouble printing, try placing the
computer and printer no more than 100 feet apart.
You can find the strength of the network signal on the printer network setup page.

CHECK MAC ADDRESS
If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC
address filter list. This will allow the printer to operate on the network.

Wi-Fi indicator light is blinking orange during installation
When the Wi-Fi indicator light is blinking orange, it indicates that the printer has been set up for wireless networking
but cannot connect to the network for which it has been configured. The printer may be unable to join the network
because of interference, its distance from the wireless access point (wireless router), or until its settings are changed.
These are possible solutions. Try one or more of the following:

MAKE SURE THE ACCESS POINT IS ON
Check the access point and, if necessary, turn it on.

MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE
There may be temporary interference from other devices such as microwave ovens or other appliances, cordless
phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to
these devices.

MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POINT (WIRELESS ROUTER)
The possible distance between devices in 802.11b or 802.11g networks is 300 feet, while the wireless network
range potentially doubles in 802.11n networks. The range of your wireless network depends on many factors,
including the abilities of your router and network adapters. If you are having trouble printing, try placing the
computer and printer no more than 100 feet apart.
You can find the signal strength of the network on the network setup page.

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112

CHECK YOUR WEP KEY OR WPA PASSPHRASE
A WEP key or WPA passphrase is like a password. All devices on a WEP-secured wireless network must share the
same WEP key, and all devices on a WPA-secured wireless network must share the same WPA passphrase.
Note: Make sure you copy it exactly, including any capital letters, and store it in a safe place for future reference.
If you are using WEP security
A valid WEP key is:

• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or

• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
If you are using WPA security
A valid WPA passphrase is:

• From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
• Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
If your wireless network is not using security, then you will not have a security key. Using a wireless network with
no security is not recommended because it can allow intruders to use your network resources without your consent.

PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING
1 If you do not already know it, find the IP address of the access point:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type cmd.
c Press Enter, or click OK.
The Command Prompt window opens.

d Type ipconfig, and then press Enter.
• The “Default Gateway” entry is typically the wireless access point.
• The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
2 Ping the access point:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type cmd.
c Press Enter, or click OK.
The Command Prompt window opens.

d Type ping followed by a space and the IP address of the wireless access point. For example:
ping 192.168.1.100

e Press Enter.
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113

3 Check to see whether the access point responds:
• If the access point responds, you will see several lines appear that start with “Reply from.”
It is possible that the printer did not connect to the wireless network. Turn off and then restart the printer
to try to connect again.

• If the access point does not respond, it will take several seconds and then you will see “Request timed out.”
Try the following:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type ncpa.cpl, and then press Enter.
c Press Enter or click OK.
d Select the appropriate connection from the ones shown.
e Right-click the connection, and then click Repair.

MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER
1 Obtain the printer IP address by printing a network setup page.
2 Click

, or click Start and then click Run.

3 In the Start Search or Run box, type cmd.
4 Press Enter, or click OK.
The Command Prompt window opens.

5 Type ping followed by a space and the IP address of the printer. For example:
ping 192.168.1.100

6 Press Enter.
7 If the printer responds, you will see several lines that display the number of bytes received from the printer.
This ensures that your computer is communicating with your printer.
If the printer does not respond, then “Request timed out” displays.

• Your computer might not be connected to the network.
• You may need to change the settings of your printer. Run the Wireless Setup Utility again.

CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN
If your wireless settings have changed, you must run the printer wireless setup again. Some reasons your settings
may have changed include your having manually changed your WEP or WPA keys, channel, or other network
settings; or the access point having been reset to factory defaults.
Running the wireless setup again can also resolve issues due to misconfigurations that occurred when configuring
the printer for wireless access.
Notes:

• If you change network settings, change them on all the network devices before changing them for the access
point.
• If you have already changed the wireless network settings on your access point, then you must change the
settings on all the other network devices before you can see them on the network.

1 Click

or Start.

2 Click All Programs or Programs, and then select the printer program folder from the list.
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114

3 Select Printer Home.
4 Click the Settings tab.
5 Click the Wireless setup utility link.
Note: You may be prompted to connect the printer to the computer again using the installation cable as part
of the setup process.

6 Follow the instructions on the computer screen.

Wireless print server not installed
You may see a message during installation indicating that the printer does not have a wireless print server installed.
If you are sure the printer is capable of wireless printing, try the following:

CHECK POWER
Make sure the

light is on.

“Communication not available” message displays when printing wirelessly
These are possible solutions. Try one or more of the following:

MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK
If you are using a laptop and have power saving settings enabled, you may see the ”Communication not available”
message on your computer screen when you attempt to print wirelessly. This can occur if the laptop hard drive
has powered down.
If you see this message, wait a few seconds and then try to print again. The laptop and printer require a few seconds
to power up again and reattach to the wireless network.
If you see this message again after you have waited long enough for the printer and the laptop to attach to the
network, there may be a problem with your wireless network.
Make sure that the laptop and printer have both received IP addresses:

1 Click

, or click Start and then click Run.

2 In the Start Search or Run box, type cmd.
3 Press Enter, or click OK.
The Command Prompt window opens.

4 Type ipconfig, and then press Enter.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
How to locate a printer IP address

• You can locate the printer IP address by viewing the printer network setup page.
If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and
y are any two numbers between 0 and 255):

1 Turn off the device that does not have a valid IP address (the laptop, the printer, or both).
2 Turn on the device(s).
3 Check the IP addresses again.
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115

If the laptop and/or printer still does not receive a valid IP address, there is a problem with your wireless network.
Try the following:

• Make sure your wireless access point (wireless router) is turned on and is working.
• Remove any objects that could be blocking the signal.
• Temporarily turn off any unnecessary wireless devices on your network and pause any network-intensive
activities, like large file transfers or network games. If the network is too busy, it is possible that the printer is
not receiving the IP address within the allowed time.

• Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP
addresses. If you are not sure how to do this, refer to the manual that came with your wireless router for more
information.
If the printer and computer have valid IP addresses and the network is operation correctly, continue
troubleshooting.

MAKE SURE THE WIRELESS PORT IS SELECTED
1 Click

, or click Start and then click Run.

2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.

8 Click OK, and then try to print again.

MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED
1 Click

, or click Start and then click Run.

2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.

4 Right-click the printer, and then select Properties from the menu.
5 Click the Ports tab.
6 Click the box next to Enable bidirectional support if it is not already checked.
7 Click Apply.
8 Click OK, and then try to print again.

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116

Resolving intermittent wireless communications issues
You may notice that your printer works for a short time and then stops working, although apparently nothing has
changed on your wireless network.
Many different issues can interrupt network communications, and sometimes more than one problem exists at the
same time. These are possible solutions. Try one or more of the following:

DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK
Most Virtual Private Networks (VPNs) allow computers to communicate with only the VPN and no other network
at the same time. Disconnect from the VPN before installing the driver on the computer or before running the
wireless setup on the computer.
To check if the computer is currently connected to a VPN, open your VPN Client software and check your VPN
connections. If you do not have a VPN Client software installed, check the connections manually using the Windows
VPN Client.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.

TURN OFF THE WIRELESS ACCESS POINT (WIRELESS ROUTER) AND TURN IT BACK ON AGAIN
ELIMINATE NETWORK CONGESTION
If a wireless network is too busy, the computer and printer may have difficulty communicating with each other.
Some causes of wireless network congestion can include:

•
•
•
•
•

Transferring large files across the network
Networked games
Peer-to-peer file swapping applications
Streaming video
Too many computers on the wireless network at once

ELIMINATE SOURCES OF INTERFERENCE
Common household items can potentially disrupt wireless network communications. Cordless phones (but not
cellular phones), microwave ovens, baby monitors, almost any kitchen appliance, wireless surveillance equipment,
nearby wireless networks, and any appliance containing a motor can disrupt wireless network communications.
Try turning on any potential sources of interference and see if it causes the problem. If it does, separate your wireless
network from the device.

CHANGE THE CHANNEL THE WIRELESS ROUTER USES
You can sometimes eliminate interference from unknown sources by changing the channel your wireless router
uses to broadcast. There are three distinct channels on a router. Check the documentation that came with your
router to determine which three apply. Other channels are offered as options, but these overlap. If the router is
configured to use the default settings, change the channel setting to use a different distinct channel. Refer to the
manual that came with your wireless router if you are not sure how to change the channel.

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117

CONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSID
Many wireless networks use the SSID that the router was originally configured by the manufacturer to use. Using
the default SSID can cause problems when more than one network is operating in the same area with the same
SSID. The printer or computer may attempt to attach to the wrong network, although it will appear to be trying to
connect to the correct network.
To avoid this type of interference, change the SSID on your wireless router from the default. Refer to the manual
that came with your router if you are not sure how to change the SSID.
Note: You must change the SSID on all of the other devices that access your wireless network if you change the
SSID on the router.

ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK
Most wireless networks use a DHCP server (dynamic host configuration protocol) built in to the wireless router to
assign IP addresses to clients on the wireless network. DHCP addresses are assigned when they are needed, as
when a new device is added to the wireless network or when it is powered on. Wireless devices must send a request
to the router, and receive an IP address in response so they can function on the network. Because the router
performs many other tasks besides assigning addresses, it sometimes does not respond quickly enough with an
address. The requesting device sometimes gives up before it receives an address.
Try assigning static IP addresses to the devices in your network to resolve this issue. Static IP addresses cut down
on the work your wireless router has to do. Refer to the manual that came with your router and your operating
system documentation if you are not sure how to assign static IP addresses.
To assign a static IP address to the printer, do the following:

4 Click the Configuration link.
5 Click the TCP/IP link.
6 Click the Set Static IP Address link.
7 Type the IP address you want to assign to the printer in the IP Address field.
8 Click the Submit button.
The Submitting Selection message appears.
Confirm that the IP address is updated by typing the static IP address in the browser address field and checking to
see if the printer Web page reloads.

CHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTER
Some wireless routers have documented defects that were identified and resolved by the manufacturers. Visit the
company Web site of the router manufacturer. Check for firmware updates and other advice from the manufacturer.
Check the manual that came with your wireless router if you are not sure how to reach the manufacturer Web site.

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118

CHECK FOR WIRELESS ADAPTER UPDATES
If you are having trouble printing from one particular computer, check the Web site of the manufacturer of the
network adapter card in that computer. It is possible that there is an updated driver available that could resolve
the issue.

CHANGE ALL NETWORK DEVICES TO THE SAME TYPE
While it is possible to successfully mix 802.11b, 802.11g, and 802.11n devices on the same wireless network, the
faster devices will sometimes prevent the slower devices from communicating. Wireless devices are designed to
wait for a gap in wireless network communications before attempting to send information. If newer, faster devices
are constantly using the wireless network, then older, slower devices will not have a chance to send data.
Try only turning on the network devices of the same type and see if network communications improve. If this solves
the problem, you may want to upgrade your older devices with newer network adapters.

PURCHASE A NEW ROUTER
If your router is several years old, it may not be fully compatible with the newer wireless devices on your network.
Consider purchasing a newer router that is fully compliant with the 802.11 IEEE specifications.

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119

Index
A
ad hoc
SSID 69
WEP 69
ad hoc network 80
ad hoc wireless network
adding a printer 71
creating using Windows 69
additional computers
installing wireless printer 67
Address Book, e-mail
setting up 61
AliceBox 68
aligning the printhead 87
appliances
wireless network 82
application list
updating 59
assigning IP address 85

B
banner paper
loading 32
bidirectional communication
enabling 115
black and white scanning 59
Bluetooth
printing 44
setting the security level 44
setting up a connection 43
buttons
printer control panel 15

C
cable
installation 79, 80
USB 80
camera
connecting 41
canceling
copy job 54
e-mail 64
print job 48
scan job 59
cannot attach files 102
cannot delete documents from
print queue 95

cannot print from a flash drive 103
cannot print over wireless
network 107
cannot print through USB 95
cannot scan to computer over a
network 101
cannot send e-mail 101
changing Power Saver timeout 19
changing printing mode 47
changing wireless settings after
installation (Windows) 69
checking an unresponsive
printer 90
checking ink levels 87
checklist
before you troubleshoot 90
memory card
troubleshooting 102
cleaning exterior of the printer 88
cleaning printhead nozzles 88
cleaning the printer control
panel 89
Club Internet 68
coated paper
loading 30
collating copies 52
Communication not available
message 115
computer slows down when
printing 99
configuring
e-mail settings 60
IP address 68
connection
configurations 83
conserving energy
using Eco-Mode 19
conserving energy, ink, and
paper 8
conserving paper
using Eco-Mode 19
contact list, e-mail
setting up 61
continue button greyed out 105
continue button not working 105
continue button unavailable 105
copier or scanner does not
respond 100
Index

120

copies
making 49
copy and scan troubleshooting
cannot scan to computer over a
network 101
copier or scanner does not
respond 100
partial document or photo
scans 100
poor scanned image quality 100
scan not successful 101
scanning takes too long or freezes
the computer 101
copy job
canceling 54
copy quality, adjusting 51
copy troubleshooting
scanner unit does not close 100
copying 49
adjusting quality 51
collating copies 52
enlarging an image 51
ID cards 50
making a copy lighter or
darker 51
multiple page images on one
sheet 52
on both sides of the paper 53
Pages per Sheet 52
photos 50
reducing an image 51
repeating an image 52
tips 49
two-sided document 50
custom-size paper
printing on 37

D
default printer, setting 47
defaults
resetting factory defaults 19
documents
attaching to e-mail 63
loading on scanner glass 33
printing 34
scanning for editing 57
scanning to e-mail 62

scanning using the touch
screen 55
duplex
copying, automatic 53
copying, manual 53
extending drying time 45
printing, automatic 45
printing, manual 46
duplex unit
location 12

E
Eco-Mode
using 19
editing
photos using touch screen 39
energy
conserving 8
enlarging an image 51
envelopes
loading 27, 30, 36
printing 36
error using memory card 102
Ethernet 83
Ethernet network
information needed for setting up
Ethernet printing 75
Ethernet networking
for Windows 75
Ethernet port
location 12
Ethernet setup
information needed for 75
exterior of the printer
cleaning 88
e-mail
setting up 60
e-mail settings
configuring 60
e-mail troubleshooting
cannot attach files 102
cannot send e-mail 101
e-mailing
Address Book 61
attaching a photo or
document 63
canceling 64
scanned documents 58
scanning a document or
photo 62
tips 62

F
factory default settings
resetting internal wireless print
server 107
resetting to 19
file types
supported 39
finding
information 9
MAC address 84
publications 9
Web site 9
firewall on computer 106
flash drive
inserting 38
printing documents from 35
printing photos using the proof
sheet 42
scanning to 56
France
special wireless setup
instructions 68
FreeBox 68

G
glossy paper
loading 30
greeting cards
loading 30

H
home screen
icons 16

I
icons
home screen 16
printer control panel 15
ID cards
copying 50
improving scan quality 59
incorrect language appears on
display 91
index cards
loading 30
information
finding 9
information needed for setting up
printer on Ethernet network 75

Index

121

information needed for setting up
printer on wireless network 66
infrastructure network 80
ink
conserving 8
ink cartridges
ordering 13
replacing 13
ink levels
checking 87
inserting a memory card or flash
drive 38
installation
cable 79, 80
installing
network printer 85
installing optional software 22
installing printer
on wired network (Windows) 75
on wireless network
(Windows) 67
installing printer on wired network
(Windows) 75
installing printer software 23
installing wireless printer
additional computers 67
interference
wireless network 82
internal wireless print server
resetting to factory default
settings 107
IP address 85
configuring 68
IP address, assigning 85
iron-on transfers
loading 31

J
jams and misfeeds troubleshooting
paper jam in the duplex unit 96
paper jam in the printer 95
paper or specialty media 97

K
key index 85

L
labels
loading 31
printing 36

language
changing 91
LiveBox 68
loading
documents on scanner glass 33
envelopes 36
envelopes or photo paper 27
paper tray 24
various paper types 30
locating
SSID 77
WEP key 76
WPA passphrase 76

M
MAC address 83
finding 84
MAC address filtering 83
memory card
inserting 38
printing documents from 35
printing photos using the proof
sheet 42
scanning to 56
supported types 39
memory card cannot be
inserted 102
memory card slot
location 11
memory card troubleshooting
cannot print from a flash
drive 103
checklist 102
nothing happens when memory
card is inserted 102
minimum system requirements 20
multiple WEP keys 85

N
N9UF Box 68
navigating menus
using touch screen 17
network connection
with USB 83
network overview 77
network printer
installing 85
network security 77
network setup page
printing 66

networking
finding IP address of
computer 85
finding IP address of printer 85
IP addresses 85
no wireless network 69
nothing happens when memory
card is inserted 102

P
page does not print 93
Pages per Sheet copies 52
paper
conserving 8
loading 24, 30
paper default settings
saving 32
paper exit tray
location 11
paper jam in the duplex unit 96
paper jam in the printer 95
paper or specialty media
misfeeds 97
paper tray
loading envelopes or photo
cards 27
location 11
partial document or photo
scans 100
parts
diagram 11
password 77
pausing
print job 47
PDF
creating from scan 58
phone book, e-mail
setting up 61
photo cards
loading 31
photo paper
loading 27, 30
photos
adjusting brightness 39
applying color effects 39
attaching to e-mail 63
copying photos 50
cropping 39
editing using touch screen 39
enhancing automatically 39
making borderless copies 51
Index

122

printing using printer control
panel 39
printing using the proof sheet 42
reducing red-eye effect 39
rotating 39
scanning for editing 56
scanning to e-mail 62
photos do not print from memory
card across wireless network 103
photos from memory device
printing using printer
software 40
PictBridge port
location 11
PictBridge-enabled camera
connecting 41
poor quality at the edges of
page 98
poor scanned image quality 100
postcards
loading 30
Power Saver timeout
changing 19
power supply port
location 12
print job
canceling 48
pausing 47
resuming 48
print speed is slow 99
print troubleshooting
cannot delete documents from
print queue 95
computer slows down when
printing 99
poor quality at the edges of
page 98
slow print speed 99
streaks or lines on printed
image 98
printer
sharing 74
sharing in Windows 74
printer control panel
buttons and icons 15
cleaning 89
location 11
printer does not print
wireless 106
printer does not print
wirelessly 110
printer does not respond 94

printer printing blank pages 94
printer problems, basic
solutions 90
printer software
installing 23
uninstalling 22
printer, setting as default 47
printhead
aligning 87
location 12
printhead error 91
printhead nozzles
cleaning 88
printing
collate 34
custom-size paper 37
documents 34
documents from memory card or
flash drive 35
envelopes 36
from a Bluetooth-enabled
device 44
from a PictBridge-enabled
camera 41
labels 36
last page first 35
multiple pages on one sheet 35
network setup page 66
on both sides of the paper 45, 46
photos from memory device using
printer software 40
photos using printer control
panel 39
photos using the proof sheet 42
reverse page order 35
tips 34
two-sided 45, 46
printing in draft mode 47
printing mode
changing 47
proof sheet
using 42
protocol 85
publications
finding 9

R
recycling 8
Dell products 14
reducing an image 51
repeating an image 52
replacing ink cartridges 13

resetting
internal wireless print server to
factory default settings 107
resetting to factory defaults 19
resuming
print job 48
reverse page order 35

S
safety information 7
saving paper default settings 32
scan
improving quality 59
PIN 59
scan job
canceling 59
scan was not successful 101
scanner glass
cleaning 89
location 11
scanner lid
location 11
scanner unit
location 12
scanner unit does not close 100
scanning
creating a PDF from scan 58
documents for editing 57
documents for e-mailing 58
in black and white 59
photos for editing 56
tips 55
to a computer 55
to a flash drive 56
to a memory card 56
to a network 55
using the touch screen 55
scanning takes too long or freezes
the computer 101
security
wireless network 65
security information
wireless network 77
security key 77
security slot
location 12
selecting the wireless port 115
sending an e-mail
attaching a photo or
document 63
scanning a document or
photo 62
Index

123

Service Center 90
setting up e-mail 60
setting up printer
e-mailing 60
on wired network (Windows) 75
on wireless network
(Windows) 67
setup troubleshooting
cannot print through USB 95
incorrect language appears on
display 91
page does not print 93
printer does not respond 94
printer printing blank pages 94
printhead error 91
software did not install 92
sharing printer in Windows 74
SMTP server
configuring 60
software
Service Center 90
software did not install 92
software updates
checking 22
enabling 22
software, optional
finding, installing 22
SSID
ad hoc 69
finding 83
locating 77
wireless network 76
streaks or lines on printed
image 98
supported memory cards and file
types 39
supported operating systems 20
switching from USB
to wireless 72
switching from wireless
to USB 72

T
TCP/IP 85
technical support 90
tips for
copying 49
e-mailing 62
printing 34
scanning 55
touch screen
cleaning 89

navigating 17
transparencies
loading 31
tray
loading paper 24
troubleshooting
checking an unresponsive
printer 90
contacting technical support 90
Service Center 90
solving basic printer problems 90
wireless network 104
troubleshooting, copy
scanner unit does not close 100
troubleshooting, copy and scan
cannot scan to computer over a
network 101
copier or scanner does not
respond 100
partial document or photo
scans 100
poor scanned image quality 100
scan not successful 101
scanning takes too long or freezes
the computer 101
troubleshooting, e-mail
cannot attach files 102
cannot send e-mail 101
troubleshooting, jams and
misfeeds
paper jam in the duplex unit 96
paper jam in the printer 95
paper or specialty media 97
troubleshooting, memory card
cannot print from a flash
drive 103
checklist 102
nothing happens when memory
card is inserted 102
troubleshooting, print
cannot delete documents from
print queue 95
computer slows down when
printing 99
poor quality at the edges of
page 98
slow print speed 99
streaks or lines on printed
image 98
troubleshooting, setup
cannot print through USB 95

incorrect language appears on
display 91
page does not print 93
printer does not respond 94
printer printing blank pages 94
printhead error 91
software did not install 92
troubleshooting, wireless
cannot print over wireless
network 107
changing wireless settings after
installation (Windows) 69
photos do not print from memory
card across wireless
network 103
resolving communication
problems 117
Wi-Fi indicator light is blinking
orange 112
Wi-Fi indicator light is not lit 110
Wi-Fi indicator light is still
orange 111

U
UK
special wireless setup
instructions 68
uninstalling printer software 22
updating printer software 22
updating the application list 59
USB 72, 83
cable 80
USB connection
with network connection 83
USB port
location 12

V
Virtual Private Network 107
VPN
lose connection to printer 107

W
Web site
finding 9
WEP 65
ad hoc 69
WEP key
key index 85
locating 76

Index

124

Windows
installing printer on wired network
(Ethernet) 75
installing printer on wireless
network 67
Windows software
Abbyy Sprint OCR 20
Fast Pics 20
Fax Setup Utility 20
Fax Solutions software 20
Printer Home 20
Printing Preferences 20
Service Center 20
Toolbar 20
Wireless Setup Utility 20
wired (Ethernet) networking for
Windows 75
wireless 72, 83
printer does not print 106
troubleshooting 107, 110
wireless network
adding a printer to existing ad hoc
network 71
common home configurations 77
creating an ad hoc network using
Windows 69
information needed for setting up
wireless printing 66
installing printer on
(Windows) 67
interference 82
resolving communication
problems 117
security 65
security information 77
signal strength 81
SSID 76
troubleshooting 104
types of wireless networks 80
wireless network compatibility 65
wireless print server
not installed 115
wireless setup
information needed for 66
wireless signal
strength 81
wireless signal absorption 82
wireless troubleshooting
cannot print over wireless
network 107
changing wireless settings after
installation (Windows) 69

photos do not print from memory
card across wireless
network 103
printer and computer on different
networks 83
printer works intermittently on
wireless network 117
Wi-Fi indicator light is blinking
orange 112
Wi-Fi indicator light is not lit 110
Wi-Fi indicator light is still
orange 111
Wi-Fi indicator
description of colors 67
light is not lit 110
location 11
Wi-Fi indicator light is blinking
orange 112
Wi-Fi indicator light is green
printer does not print 110
Wi-Fi indicator light is still
orange 111
Wi-Fi Protected Setup 72
using 76
Wi-Fi Protected Setup logo
identifying 76
WPA 65
WPA passphrase
locating 76
WPA2 65
WPS 72

Index

125

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Keywords                        : P713W# features#software# drivers# operation# paper# controls# clearing paper jams# resources#esuprt_printers_main#Dell P713w All In One Photo Printer#dell-p713w#User's Guide
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Dell P713W All In One Photo Printer Users Manual User's Guide

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