Dell Poweredge 2950 Owners Manual Hardware Owner's

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2015-01-05

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Dell™ PowerEdge™ 2950 Systems
Hardware Owner’s Manual
Book.book Page 1 Friday, February 3, 2006 11:09 AM
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp,
PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks, and Xeon is a
trademark of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of
EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model EMS01
January 2006
Book.book Page 2 Friday, February 3, 2006 11:09 AM
Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup . . . . . . . . . . . . . . . . . . . 12
Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 13
Hard-Drive Indicator Codes. . . . . . . . . . . . . . . . . . . . . . . . . 15
Back-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 17
Connecting External Devices . . . . . . . . . . . . . . . . . . . . . . . . 17
Power Indicator Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
LCD Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Solving Problems Described by LCD Status Messages . . . . . . . . . . 27
Removing LCD Status Messages . . . . . . . . . . . . . . . . . . . . . . 27
System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Diagnostics Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Alert Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2 Using the System Setup Program . . . . . . . . . . . . . . . . . . 37
Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . 37
Responding to Error Messages. . . . . . . . . . . . . . . . . . . . . . . 37
Using the System Setup Program. . . . . . . . . . . . . . . . . . . . . . 38
System Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
CPU Information Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Integrated Devices Screen . . . . . . . . . . . . . . . . . . . . . . . . . 42
Serial Communication Screen . . . . . . . . . . . . . . . . . . . . . . . 43
System Security Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Exit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Book.book Page 3 Friday, February 3, 2006 11:09 AM
4Contents
System and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 45
Using the System Password . . . . . . . . . . . . . . . . . . . . . . . . 45
Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . 47
Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . 48
Baseboard Management Controller Configuration . . . . . . . . . . . . . . . 48
Entering the BMC Setup Module . . . . . . . . . . . . . . . . . . . . . . 49
BMC Setup Module Options . . . . . . . . . . . . . . . . . . . . . . . . 49
3 Installing System Components . . . . . . . . . . . . . . . . . . . . 51
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Inside the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Removing the Front Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . 53
Replacing the Front Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . 54
Opening and Closing the System . . . . . . . . . . . . . . . . . . . . . . . . 54
Opening the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Closing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Removing a Drive Blank . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Installing a Drive Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Removing a Hot-Plug Hard Drive . . . . . . . . . . . . . . . . . . . . . . 57
Installing a Hot-Plug Hard Drive . . . . . . . . . . . . . . . . . . . . . . 57
Replacing a Hard-Drive Carrier . . . . . . . . . . . . . . . . . . . . . . . . . 58
Removing a Hard Drive From a Hard-Drive Carrier. . . . . . . . . . . . . 58
Installing a SAS Hard Drive Into a SATAu Drive Carrier . . . . . . . . . . 59
Installing a SATA Hard Drive Into a SATA Drive Carrier . . . . . . . . . . 60
Installing a SATA Hard Drive and Interposer Card Into a
SATAu Hard-Drive Carrier . . . . . . . . . . . . . . . . . . . . . . . . . 61
Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Removing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . 63
Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . 64
Removing the Power Supply Blank . . . . . . . . . . . . . . . . . . . . . 64
Installing the Power Supply Blank . . . . . . . . . . . . . . . . . . . . . 65
Book.book Page 4 Friday, February 3, 2006 11:09 AM
Contents 5
System Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Removing a System Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Replacing a Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Removing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . 67
Installing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . . 67
Fan Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Removing the Fan Bracket . . . . . . . . . . . . . . . . . . . . . . . . . 68
Replacing the Fan Bracket . . . . . . . . . . . . . . . . . . . . . . . . . 69
SAS Controller Daughter Card . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Installing a SAS Controller Daughter Card . . . . . . . . . . . . . . . . . 70
SAS and SAS RAID Controller Daughter Card Cabling Guidelines. . . . . 72
Removing a SAS Controller Daughter Card. . . . . . . . . . . . . . . . . 74
RAID Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Installing a RAID Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Removing a RAID Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Configuring the Boot Device. . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Expansion Card Installation Guidelines. . . . . . . . . . . . . . . . . . . 76
Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . 76
Removing an Expansion Card. . . . . . . . . . . . . . . . . . . . . . . . 78
Expansion-Card Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Removing the Expansion-Card Cage . . . . . . . . . . . . . . . . . . . . 78
Replacing the Expansion-Card Cage . . . . . . . . . . . . . . . . . . . . 79
Installing a RAC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Removing the Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . 81
Installing the Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . 82
Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Removing the Diskette Drive From the System . . . . . . . . . . . . . . . 83
Installing the Diskette Drive Into the System . . . . . . . . . . . . . . . . 84
Removing the Diskette Drive From the Drive Carrier . . . . . . . . . . . . 85
Installing the Diskette Drive Into the Drive Carrier . . . . . . . . . . . . . 85
Book.book Page 5 Friday, February 3, 2006 11:09 AM
6Contents
SCSI Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Removing and Installing an Internal SCSI Tape Drive . . . . . . . . . . . 86
Removing and Replacing the Tape Drive Cable Retention Bracket . . . . 88
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
General Memory Module Installation Guidelines . . . . . . . . . . . . . 89
Non-Optimal Memory Configurations . . . . . . . . . . . . . . . . . . . 90
Memory Sparing Support . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Memory Mirroring Support . . . . . . . . . . . . . . . . . . . . . . . . . 90
Installing Memory Modules. . . . . . . . . . . . . . . . . . . . . . . . . 90
Removing Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . 92
Activating the Integrated NIC TOE. . . . . . . . . . . . . . . . . . . . . . . . 93
Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Removing a Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Installing a Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Replacing the System Battery . . . . . . . . . . . . . . . . . . . . . . . 96
Expansion-Card Riser Boards . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Removing the Left Expansion-Card Riser Board . . . . . . . . . . . . . . 98
Installing the Left Riser Board . . . . . . . . . . . . . . . . . . . . . . . 99
Removing the Central Riser Board . . . . . . . . . . . . . . . . . . . . 100
Installing the Central Riser Board . . . . . . . . . . . . . . . . . . . . 100
Sideplane Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Removing the Sideplane Board. . . . . . . . . . . . . . . . . . . . . . 101
Installing the Sideplane Board . . . . . . . . . . . . . . . . . . . . . . 102
SAS Backplane Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Removing the SAS Backplane Board. . . . . . . . . . . . . . . . . . . 103
Installing the SAS Backplane Board . . . . . . . . . . . . . . . . . . . 104
Control Panel Assembly (Service-only Procedure) . . . . . . . . . . . . . . 105
Removing the Control Panel Assembly . . . . . . . . . . . . . . . . . . 105
Installing the Control Panel Assembly . . . . . . . . . . . . . . . . . . 106
System Board (Service-only Procedure) . . . . . . . . . . . . . . . . . . . 107
Removing the System Board . . . . . . . . . . . . . . . . . . . . . . . 107
Installing the System Board. . . . . . . . . . . . . . . . . . . . . . . . 108
Book.book Page 6 Friday, February 3, 2006 11:09 AM
Contents 7
4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . 111
Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . 111
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Checking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Troubleshooting IRQ Assignment Conflicts. . . . . . . . . . . . . . . . 112
Troubleshooting External Connections . . . . . . . . . . . . . . . . . . 112
Troubleshooting the Video Subsystem . . . . . . . . . . . . . . . . . . 113
Troubleshooting the Keyboard . . . . . . . . . . . . . . . . . . . . . . 113
Troubleshooting the Mouse. . . . . . . . . . . . . . . . . . . . . . . . 114
Troubleshooting Basic I/O Functions . . . . . . . . . . . . . . . . . . . . . 114
Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . 115
Troubleshooting a USB Device . . . . . . . . . . . . . . . . . . . . . . 115
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Troubleshooting a Wet System. . . . . . . . . . . . . . . . . . . . . . . . . 116
Troubleshooting a Damaged System. . . . . . . . . . . . . . . . . . . . . . 117
Troubleshooting the System Battery . . . . . . . . . . . . . . . . . . . . . . 118
Troubleshooting Power Supplies . . . . . . . . . . . . . . . . . . . . . . . 118
Troubleshooting System Cooling Problems . . . . . . . . . . . . . . . . . . 119
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Troubleshooting System Memory . . . . . . . . . . . . . . . . . . . . . . . 120
Troubleshooting a Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . 121
Troubleshooting an Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 123
Troubleshooting an External SCSI Tape Drive. . . . . . . . . . . . . . . . . 123
Troubleshooting a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . 124
Troubleshooting a SAS or SAS RAID Controller Daughter Card . . . . . . . 126
Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . 127
Troubleshooting the Microprocessors . . . . . . . . . . . . . . . . . . . . 128
Book.book Page 7 Friday, February 3, 2006 11:09 AM
8Contents
5 Running the System Diagnostics . . . . . . . . . . . . . . . . . . 131
Using Server Administrator Diagnostics . . . . . . . . . . . . . . . . . . . 131
System Diagnostics Features . . . . . . . . . . . . . . . . . . . . . . . . . 131
When to Use the System Diagnostics . . . . . . . . . . . . . . . . . . . . . 131
Running the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 132
System Diagnostics Testing Options. . . . . . . . . . . . . . . . . . . . . . 132
Using the Custom Test Options . . . . . . . . . . . . . . . . . . . . . . . . 132
Selecting Devices for Testing. . . . . . . . . . . . . . . . . . . . . . . 132
Selecting Diagnostics Options . . . . . . . . . . . . . . . . . . . . . . 133
Viewing Information and Results . . . . . . . . . . . . . . . . . . . . . 133
6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . 135
System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
SAS Backplane Board Connectors . . . . . . . . . . . . . . . . . . . . . . 139
Sideplane Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . 142
Expansion-Card Riser-Board Components and PCI Buses . . . . . . . . . . 142
Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . 144
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Automated Order-Status Service . . . . . . . . . . . . . . . . . . . . . 148
Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . . 148
Dell Enterprise Training and Certification. . . . . . . . . . . . . . . . . . . 149
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . 149
Book.book Page 8 Friday, February 3, 2006 11:09 AM
Contents 9
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Book.book Page 9 Friday, February 3, 2006 11:09 AM
10 Contents
Book.book Page 10 Friday, February 3, 2006 11:09 AM
About Your System 11
About Your System
This section describes the physical, firmware, and software interface features that provide and ensure
the essential functioning of your system. The physical connectors on your system’s front and back
panels provide convenient connectivity and system expansion capability. The system firmware,
applications, and operating systems monitor the system and component status and alert you when a
problem arises. System conditions can be reported by any of the following:
• Front or back panel indicators
• System messages
• Warning messages
• Diagnostics messages
• Alert messages
This section describes each type of message, lists the possible causes, and provides steps to resolve
any problems indicated by a message. The system indicators and features are illustrated in this
section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty
information may be included within this document or as a separate document.
• The
Rack Installation Guide
or
Rack Installation Instructions
included with your rack solution
describes how to install your system into a rack.
• The
Getting Started Guide
provides an overview of system features, setting up your system, and
technical specifications.
• CDs included with your system provide documentation and tools for configuring and managing
your system.
• Systems management software documentation describes the features, requirements, installation,
and basic operation of the software.
• Operating system documentation describes how to install (if necessary), configure, and use the
operating system software.
• Documentation for any components you purchased separately provides information to configure
and install these options.
Book.book Page 11 Friday, February 3, 2006 11:09 AM
12 About Your System
• Updates are sometimes included with the system to describe changes to the system, software, and/or
documentation.
NOTE: Always check for updates on support.dell.com and read the updates first because they often
supersede information in other documents.
• Release notes or readme files may be included to provide last-minute updates to the system or
documentation or advanced technical reference material intended for experienced users or
technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access system features. If your
operating system begins to load before you enter the keystroke, allow the system to finish booting, and
then restart your system and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup Program" on page 38.
<F10> Opens the utility partition, allowing you to run the system diagnostics. See "Running the
System Diagnostics" on page 131
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management Utility, which allows
access to the system event log (SEL). See the BMC User’s Guide for more information on
setup and use of BMC.
<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more
information.
<Ctrl+R> Enters the RAID configuration utility, which allows you to configure an optional RAID card.
For more information, see the documentation for your RAID card.
<Ctrl+S> Option is displayed only if you have PXE support enabled through the System Setup Program
(see "Integrated Devices Screen" on page 42). This keystroke allows you to configure NIC
settings for PXE boot. For more information, see the documentation for your integrated NIC.
<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access
to selected DRAC configuration settings. See the DRAC User’s Guide for more information
on setup and use of DRAC.
Book.book Page 12 Friday, February 3, 2006 11:09 AM
About Your System 13
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the
system's front panel.
Figure 1-1. Front-Panel Features and Indicators
4
5
0 2
31
654321 87
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors
Item Indicator, Button, or Connector Icon Description
1 Power-on indicator, power
button
The power-on indicator lights when the system power
is on.
The power button controls the DC power supply output
to the system.
NOTE: If you turn off the system using the power button
and the system is running an ACPI-compliant operating
system, the system performs a graceful shutdown before
the power is turned off. If the system is not running an
ACPI-compliant operating system, the power is turned off
immediately after the power button is pressed.
2 NMI button Used to troubleshoot software and device driver errors
when using certain operating systems. This button can
be pressed using the end of a paper clip.
Use this button only if directed to do so by qualified
support personnel or by the operating system's
documentation.
3 System identification button The identification buttons on the front and back panels
can be used to locate a particular system within a rack.
When one of these buttons is pushed, the LCD panel
on the front and the blue system status indicator on the
back blink until one of the buttons is pushed again.
Book.book Page 13 Friday, February 3, 2006 11:09 AM
14 About Your System
4 LCD panel Provides system ID, status information, and system error
messages.
The LCD lights during normal system operation. Both
the systems management software and the
identification buttons located on the front and back of
the system can cause the LCD to flash blue to identify a
particular system.
The LCD lights amber when the system needs
attention, and the LCD panel displays an error code
followed by descriptive text.
NOTE: If the system is connected to AC power and an
error has been detected, the LCD lights amber regardless
of whether the system has been powered on.
5 USB connectors (2) Connects USB 2.0-compliant devices to the system.
6 Video connector Connects a monitor to the system.
7 Hard drives (8) Eight 2.5-inch hot plug
OR
Six 3.5-inch hot plug
OR
Four 3.5-inch hot-plug
8 Optical drive (optional) One optional slimline IDE or DVD drive.
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued)
Item Indicator, Button, or Connector Icon Description
Book.book Page 14 Friday, February 3, 2006 11:09 AM
About Your System 15
Hard-Drive Indicator Codes
The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See
Figure 1-2. In RAID configurations, the drive-status indicator lights to indicate the status of the drive. In
non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off.
Figure 1-2. Hard-Drive Indicators
1 drive-status indicator (green
and amber)
2 green drive-activity indicator
1
2
Book.book Page 15 Friday, February 3, 2006 11:09 AM
16 About Your System
Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive
events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the
drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive
ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for
operation" pattern appears, followed by the "drive online" pattern.
NOTE: For non-RAID configurations, only the drive-activity indicator is active. The drive-status indicator is off.
Table 1-3. Hard-Drive Indicator Patterns for RAID
Condition Drive-Status Indicator Pattern
Identify drive/preparing for
removal
Blinks green two times per second
Drive ready for insertion or
removal
Off
Drive predicted failure Blinks green, amber, and off.
Drive failed Blinks amber four times per second.
Drive rebuilding Blinks green slowly.
Drive online Steady green.
Rebuild aborted Blinks green three seconds, amber three seconds, and off six seconds.
Book.book Page 16 Friday, February 3, 2006 11:09 AM
About Your System 17
Back-Panel Features and Indicators
Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel.
Figure 1-3. Back-Panel Features and Indicators
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
• Most devices must be connected to a specific connector and device drivers must be installed before the
device operates properly. (Device drivers are normally included with your operating system software or
with the device itself.) See the documentation that accompanied the device for specific installation
and configuration instructions.
• Always attach external devices while your system and the device are turned off. Next, turn on any
external devices before turning on the system (unless the documentation for the device specifies
otherwise).
For information about individual connectors, see "Jumpers and Connectors" on page 135. For information
about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program"
on page 37.
1 center PCI riser (slot 1) 2 left PCI riser (slot 2) 3 left PCI riser (slot 3)
4 power supplies (2) 5 system identification button 6 system status indicator
7 system status indicator
connector
8 NIC2 connector 9 NIC1 connector
10 USB connectors (2) 11 video connector 12 serial connector
13 remote access controller
(optional)
13 12
3
11 10 9 8 7 56
41 2
Book.book Page 17 Friday, February 3, 2006 11:09 AM
18 About Your System
Power Indicator Codes
The power button on the front panel controls the power input to the system's power supplies. The power
indicator lights green when the system is on.
The indicators on the redundant power supplies show whether power is present or whether a power fault
has occurred (see Figure 1-4). Table 1-4 lists the power supply indicator codes.
Figure 1-4. Redundant Power Supply Indicators
Table 1-4. Redundant Power Supply Indicators
Indicator Function
Power supply status Green indicates that the power supply is operational.
Power supply fault Amber indicates a problem with the power supply.
AC line status Green indicates that a valid AC source is connected to the power supply.
1 power supply status 2 power supply fault 3AC line status
3
2
1
Book.book Page 18 Friday, February 3, 2006 11:09 AM
About Your System 19
NIC Indicator Codes
Each NIC on the back panel has an indicator that provides information on network activity and link status.
See Figure 1-5. Table 1-5 lists the NIC indicator codes.
Figure 1-5. NIC Indicators
LCD Status Messages
The system's control panel LCD provides status messages to signify when the system is operating
correctly or when the system needs attention.
The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error
condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-6
lists the LCD status messages that can occur and the probable cause for each message. The LCD
messages refer to events recorded in the System Event Log (SEL). For information on the SEL and
configuring system management settings, see the systems management software documentation.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears
on the LCD. Record the code, then see "Getting Help" on page 147.
1 link indicator 2 activity indicator
Table 1-5. NIC Indicator Codes
Indicator Indicator Code
Link and activity indicators are off The NIC is not connected to the network.
Link indicator is green The NIC is connected to a valid link partner on the network.
Activity indicator is amber blinking Network data is being sent or received.
12
Book.book Page 19 Friday, February 3, 2006 11:09 AM
20 About Your System
Table 1-6. LCD Status Messages
Code Text Causes Corrective Actions
N/A
SYSTEM NAME
A 62-character string that can be
defined by the user in the System
Setup program.
The
SYSTEM NAME
displays
under the following conditions:
• The system is powered on.
• The power is off and active
POST errors are displayed.
This message is for information
only.
You can change the system ID
and name in the System Setup
program. See "Using the System
Setup Program" on page 37.
E1000 FAILSAFE, Call
Support
See "Getting Help" on page 147.
E1114 Temp Ambient Ambient system temperature is
out of acceptable range.
See "Troubleshooting System
Cooling Problems" on page 119.
E1116 Temp Memory Memory has exceeded acceptable
temperature and has been
disabled to prevent damage to the
components.
See "Troubleshooting System
Cooling Problems" on page 119.
E12
nn xx
PwrGd Specified voltage regulator has
failed.
See "Getting Help" on page 147.
E1210 CMOS Batt CMOS battery is missing, or the
voltage is out of acceptable range.
See "Troubleshooting the System
Battery" on page 118.
E1211 ROMB Batt RAID battery is either missing,
bad, or unable to recharge due to
thermal issues.
Reseat the RAID battery
connector. See "RAID Battery" on
page 74, and "Troubleshooting
System Cooling Problems" on
page 119.
E1229 CPU # VCORE Processor # VCORE voltage
regulator has failed.
See "Getting Help" on page 147.
E1310 RPM Fan ## RPM of specified cooling fan is
out of acceptable operating range.
See "Troubleshooting System
Cooling Problems" on page 119.
E1313 Fan Redundancy The system is no longer fan-
redundant. Another fan failure
will put the system at risk of over-
heating.
Check control panel LCD for
additional scrolling messages. See
"Troubleshooting System Cooling
Problems" on page 119.
Book.book Page 20 Friday, February 3, 2006 11:09 AM
About Your System 21
E1410 CPU # IERR Specified microprocessor is
reporting an internal error.
See your system’s Information
Update Tech Sheet located on
support.dell.com for the most
current system information. If
problem persists, see "Getting
Help" on page 147.
E1414 CPU # Thermtrip Specified microprocessor is out of
acceptable temperature range and
has halted operation.
See "Troubleshooting System
Cooling Problems" on page 119.
If the problem persists, ensure
that the microprocessor heat
sinks are properly installed. See
"Troubleshooting the
Microprocessors" on page 128.
NOTE: The LCD continues to
display this message until the
system’s power cord is
disconnected and reconnected to
the AC power source, or the SEL is
cleared using either Server
Assistant or the BMC Management
Utility. See the Dell OpenManage
Baseboard Management
Controller User’s Guide for
information about these utilities.
E1418 CPU # Presence Specified processor is missing or
bad, and the system is in an
unsupported configuration.
See "Troubleshooting the
Microprocessors" on page 128.
E141C CPU Mismatch Processors are in a configuration
unsupported by Dell.
Ensure that your processors
match and conform to the type
described in the Microprocessor
Technical Specifications outlined
in your system’s Getting Started
Guide.
E141F CPU Protocol The system BIOS has reported a
processor protocol error.
See "Getting Help" on page 147.
E1420 CPU Bus PERR The system BIOS has reported a
processor bus parity error.
See "Getting Help" on page 147.
E1421 CPU Init The system BIOS has reported a
processor initialization error.
See "Getting Help" on page 147.
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
Book.book Page 21 Friday, February 3, 2006 11:09 AM
22 About Your System
E1422 CPU Machine Chk The system BIOS has reported a
machine check error.
See "Getting Help" on page 147.
E1610 PS # Missing No power is available from the
specified power supply; specified
power supply is improperly
installed or faulty.
See "Troubleshooting Power
Supplies" on page 118.
E1614 PS # Status No power is available from the
specified power supply; specified
power supply is improperly
installed or faulty.
See "Troubleshooting Power
Supplies" on page 118.
E1618 PS # Predictive Power supply voltage is out of
acceptable range; specified power
supply is improperly installed or
faulty.
See "Troubleshooting Power
Supplies" on page 118.
E161C PS # Input Lost Power source for specified power
supply is unavailable, or out of
acceptable range.
Check the AC power source for
the specified power supply. If
problem persists, see
"Troubleshooting Power Supplies"
on page 118.
E1620 PS # Input Range Power source for specified power
supply is unavailable, or out of
acceptable range.
Check the AC power source for
the specified power supply. If
problem persists, see
"Troubleshooting Power Supplies"
on page 118.
E1624 PS Redundancy The power supply subsystem is no
longer redundant. If the last
supply fails, the system will go
down.
See "Troubleshooting Power
Supplies" on page 118.
E1710 I/O Channel Chk The system BIOS has reported an
I/O channel check.
See "Getting Help" on page 147.
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
Book.book Page 22 Friday, February 3, 2006 11:09 AM
About Your System 23
E1711 PCI PERR B## D##
F##
PCI PERR Slot #
The system BIOS has reported a
PCI parity error on a component
that resides in PCI configuration
space at bus ##, device ##,
function ##.
The system BIOS has reported a
PCI parity error on a component
that resides in the specified PCI
slot.
Remove and reseat the PCI
expansion cards. If the problem
persists, see "Troubleshooting
Expansion Cards" on page 127.
Reinstall the expansion-card cage.
See "Expansion-Card Cage" on
page 78.
If the problem persists, the riser
card or system board is faulty. See
"Getting Help" on page 147.
E1712 PCI SERR B## D##
F##
PCI SERR Slot #
The system BIOS has reported a
PCI system error on a component
that resides in PCI configuration
space at bus ##, device ##,
function ##.
The system BIOS has reported a
PCI system error on a component
that resides in the specified slot.
Remove and reseat the PCI
expansion cards. If the problem
persists, see "Troubleshooting
Expansion Cards" on page 127.
Reinstall the expansion-card cage.
See "Expansion-Card Cage" on
page 78.
If the problem persists, the riser
card or system board is faulty. See
"Getting Help" on page 147.
E1714 Unknown Err The system BIOS has determined
that there has been an error in the
system, but is unable to
determine its origin.
See "Getting Help" on page 147.
E171F PCIE Fatal Err
B## D## F##
PCIE Fatal Err
Slot #
The system BIOS has reported a
PCIe fatal error on a component
that resides in PCI configuration
space at bus ##, device ##,
function ##.
The system BIOS has reported a
PCIe fatal error on a component
that resides in the specified slot.
Remove and reseat the PCI
expansion cards. If the problem
persists, see "Troubleshooting
Expansion Cards" on page 127.
Reinstall the expansion-card cage.
See "Expansion-Card Cage" on
page 78.
If the problem persists, the riser
card or system board is faulty. See
"Getting Help" on page 147.
E1810 HDD ## Fault The SAS subsystem has
determined that hard drive ##
has experienced a fault.
See "Troubleshooting a Hard
Drive" on page 124.
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
Book.book Page 23 Friday, February 3, 2006 11:09 AM
24 About Your System
E1811 HDD ## Rbld Abrt The specified hard drive has
experienced a rebuild abort.
See "Troubleshooting a Hard
Drive" on page 124. If the
problem persists, see your RAID
documentation.
E1812 HDD ## Removed The specified hard drive has been
removed from the system.
Information only.
E1913 CPU & Firmware
Mismatch
The BMC firmware does not
support the CPU.
Update to the latest BMC
firmware. See the BMC User’s
Guide for more information on
setup and use of BMC.
E1A11 PCI Rsr Config PCI risers are not configured
correctly; some invalid
configurations may prevent the
system from powering on.
See "Expansion-Card Riser
Boards" on page 98.
E1A12 PCI Rsr Missing One or all of the PCI risers is
missing, preventing the system
from powering on.
Information only.
E1A14 SAS Cable A SAS cable A is missing or bad. Reseat the cable. If problem
persists, replace cable. See "SAS
Controller Daughter Card" on
page 69.
E1A15 SAS Cable B SAS cable B is missing or bad. Reseat the cable. If problem
persists, replace cable. See "SAS
Controller Daughter Card" on
page 69.
E2010 No Memory No memory is installed in the
system.
Install memory. See "Installing
Memory Modules" on page 90.
E2011 Mem Config Err Memory detected, but is not
configurable. Error detected
during memory configuration.
See "Troubleshooting System
Memory" on page 120.
E2012 Unusable Memory Memory is configured, but not
usable. Memory subsystem
failure.
See "Troubleshooting System
Memory" on page 120.
E2013 Shadow BIOS Fail The system BIOS failed to copy
its flash image into memory.
See "Troubleshooting System
Memory" on page 120.
E2014 CMOS Fail CMOS failure. CMOS RAM not
functioning properly.
See "Getting Help" on page 147.
E2015 DMA Controller DMA controller failure. See "Getting Help" on page 147.
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
Book.book Page 24 Friday, February 3, 2006 11:09 AM
About Your System 25
E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 147.
E2017 Timer Fail Timer refresh failure. See "Getting Help" on page 147.
E2018 Prog Timer Programmable interval timer
error.
See "Getting Help" on page 147.
E2019 Parity Error Parity error. See "Getting Help" on page 147.
E201A SIO Err SIO failure. See "Getting Help" on page 147.
E201B Kybd Controller Keyboard controller failure. See "Getting Help" on page 147.
E201C SMI Init System management interrupt
(SMI) initialization failure.
See "Getting Help" on page 147.
E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on page 147.
E201E POST Mem Test BIOS POST memory test failure. See "Troubleshooting System
Memory" on page 120. If problem
persists, see "Getting Help" on
page 147.
E201F DRAC Config Dell remote access controller
(DRAC) configuration failure.
Check screen for specific error
messages.
Ensure that DRAC cables and
connectors are properly seated. If
problem persists, see your DRAC
documentation.
E2020 CPU Config CPU configuration failure. Check screen for specific error
messages.
E2021 Memory
Population
Incorrect memory configuration.
Memory population order
incorrect.
Check screen for specific error
messages. See "Troubleshooting
System Memory" on page 120.
E2022 POST Fail General failure after video. Check screen for specific error
messages.
E2110 MBE Crd # DIMM ##
& ##
One of the DIMMs in the set
implicated by "## & ##" has
had a memory multi-bit error
(MBE). If no memory card is
present, the "Crd #" string is left
out of the message.
See "Troubleshooting System
Memory" on page 120.
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
Book.book Page 25 Friday, February 3, 2006 11:09 AM
26 About Your System
E2111 SBE Log Disable
Crd # DIMM ##
The system BIOS has disabled
memory single-bit error (SBE)
logging, and will not resume
logging further SBEs until the
system is rebooted. "##"
represents the DIMM implicated
by the BIOS. If no memory riser
card is present, the "Crd #" string
is left out of the message.
See "Troubleshooting System
Memory" on page 120.
E2112 Mem Spare Crd #
DIMM ##
The system BIOS has spared the
memory because it has
determined that the memory had
too many errors. "## & ##"
represents the DIMM pair
implicated by the BIOS. If no
memory card is present, the "Crd
#" string is left out of the
message.
See "Troubleshooting System
Memory" on page 120.
E2113 Mem Mirror Crd #
DIMM ## & ##
The system BIOS has disabled
memory mirroring because it has
determined that one half of the
mirror has had too many errors.
"## & ##" represents the
DIMM pair implicated by the
BIOS. If no memory card is
present, the "Crd #" string is left
out of the message.
See "Troubleshooting System
Memory" on page 120.
E2118 Fatal NB Mem CRC One of the connections in the
Fully Buffered DIMM (FBD)
memory subsystem link on the
Northbound side has failed.
See "Troubleshooting System
Memory" on page 120.
E2119 Fatal SB Mem CRC One of the connections in the
FBD memory subsystem link on
the Southbound side has failed.
See "Troubleshooting System
Memory" on page 120.
I1910 Intrusion System cover has been removed. Information only.
I1911 >3 ERRs Chk Log LCD overflow message.
A maximum of three error
messages can display sequentially
on the LCD. The fourth message
displays as the standard overflow
message.
Check the SEL for details on the
events.
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
Book.book Page 26 Friday, February 3, 2006 11:09 AM
About Your System 27
Solving Problems Described by LCD Status Messages
The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For
example, if the code E1418 CPU_1_Presence appears, you know that a microprocessor is not installed
in socket 1.
In contrast, you might be able to determine the problem if multiple related errors occur. For example, if
you receive a series of messages indicating multiple voltage faults, you might determine that the problem
is a failing power supply.
Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is
automatically removed when that sensor returns to a normal state. For example, if temperature for a
component goes out of range, the LCD displays the fault; when the temperature returns to the
acceptable range, the message is removed from the LCD. For other faults, you must take action to
remove the message from the display:
• Clear the SEL — You can perform this task remotely, but you will lose the event history for the
system.
• Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately
ten seconds, reconnect the power cable, and restart the system.
Any of these actions will remove fault messages, and return the status indicators and LCD colors to the
normal state. Messages will reappear under the following conditions:
• The sensor returns to a normal state but fails again, resulting in a new SEL entry.
• The system is reset and new error events are detected.
• A failure is recorded from another source that maps to the same display entry.
I1912 SEL Full System Event Log is full of
events, and is unable to log any
more events.
Clear the log by deleting event
entries.
W1228 ROMB Batt < 24hr Warns predictively that the RAID
battery has less than 24 hours of
charge left.
Replace RAID battery. See "RAID
Battery" on page 74.
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169.
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
Book.book Page 27 Friday, February 3, 2006 11:09 AM
28 About Your System
System Messages
System messages appear on the screen to notify you of a possible problem with the system. Table 1-3 lists
the system messages that can occur and the probable cause and corrective action for each message.
NOTE: If you receive a system message that is not listed in Table 1-3, check the documentation for the application
that is running when the message appears or the operating system's documentation for an explanation of the
message and recommended action.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
Table 1-7. System Messages
Message Causes Corrective Actions
Alert! Redundant memory
disabled! Memory
configuration does not
support redundant memory.
Installed memory modules are not the
same type and size; faulty memory
module(s).
Ensure that all memory modules are of
the same type and size and that they are
properly installed. If the problem
persists, see "Troubleshooting System
Memory" on page 120.
Attempting to update
Remote Configuration.
Please wait...
Remote Configuration request has
been detected and is being processed.
Wait until the process is complete.
BIOS Update Attempt
Failed!
Remote BIOS update attempt failed. Retry the BIOS update. If problem
persists, see "Getting Help" on page 147.
Caution! NVRAM_CLR jumper
is installed on system
board.
NVRAM_CLR jumper is installed.
CMOS has been cleared.
Remove NVRAM_CLR jumper. See
Figure 6-1 for jumper location.
CPUs with different cache
sizes detected!
Microprocessors with different cache
sizes are installed.
Ensure that all microprocessors have the
same cache size and that they are
properly installed. See "Processors" on
page 93.
Decreasing available
memory
Faulty or improperly installed memory
modules.
See "Troubleshooting System Memory"
on page 120.
DIMM pairs must be matched
in size, speed, and
technology. The following
DIMM pair is mismatched:
DIMM x and DIMM y.
Mismatched or unmatched DIMMs
installed; faulty or improperly seated
memory module(s).
Ensure that all pairs of memory modules
are of the same type and size and that
they are properly installed. See "System
Memory" on page 89. If the problem
persists, see "Troubleshooting System
Memory" on page 120.
Book.book Page 28 Friday, February 3, 2006 11:09 AM
About Your System 29
DIMMs must be populated in
sequential order beginning
with slot 1. The following
DIMM is electrically
isolated: DIMM x.
The specified DIMM is inaccessible to
the system due to its location. DIMMs
must be populated in sequential order,
beginning with slot 1.
Populate 2, 4, or 8 DIMMs sequentially
beginning with slot 1. See "System
Memory" on page 89.
DIMMs should be installed
in pairs. Pairs must be
matched in size, speed,
and technology.
Mismatched or unmatched DIMMs
installed; faulty or improperly seated
memory module(s). The system will
operate in a degraded mode with
reduced ECC protection. Only
memory installed in channel 0 will be
accessible.
Ensure that all pairs of memory modules
are of the same type and size and that
they are properly installed. See "System
Memory" on page 89. If the problem
persists, see "Troubleshooting System
Memory" on page 120.
Dual-rank DIMM paired with
Single-rank DIMM - The
following DIMM/rank has
been disabled by BIOS:
DIMM x Rank y
Mismatched DIMMs installed; faulty
memory module(s). The system has
detected a dual-rank DIMM paired
with a single-rank DIMM. The second
rank of the dual-rank DIMM will be
disabled.
Ensure that all pairs of memory modules
are of the same type and size and that
they are properly installed. See "System
Memory" on page 89. If the problem
persists, see "Troubleshooting System
Memory" on page 120.
Diskette drive
n
seek
failure
Incorrect configuration settings in the
System Setup program.
Run the System Setup program to
correct the settings. See "Using the
System Setup Program" on page 37.
Faulty or improperly installed diskette
drive.
Replace the diskette. If the problem
persists, see "Troubleshooting a Diskette
Drive" on page 121.
Loose tape drive interface cable, or
loose power cable.
Reseat tape drive interface cable, or
power cable. If the problem persists, see
"Troubleshooting a Diskette Drive" on
page 121.
Diskette read failure Faulty or improperly inserted diskette
or tape drive.
Replace the diskette. See
"Troubleshooting a Diskette Drive" on
page 121.
Diskette subsystem reset
failed
Faulty or improperly installed diskette
or tape drive.
Replace the diskette or tape. If the
problem persists, see "Troubleshooting a
Diskette Drive" on page 121.
Drive not ready Diskette missing from or improperly
inserted in diskette drive.
Replace the diskette. If the problem
persists, see "Troubleshooting a Diskette
Drive" on page 121.
Table 1-7. System Messages (continued)
Message Causes Corrective Actions
Book.book Page 29 Friday, February 3, 2006 11:09 AM
30 About Your System
Error: Incorrect memory
configuration. DIMMs must
be installed in pairs of
matched memory size,
speed, and technology.
Mismatched or unmatched DIMMs
installed; faulty or improperly seated
memory module(s).
Ensure that all pairs of memory modules
are of the same type and size and that
they are properly installed. See "System
Memory" on page 89. If the problem
persists, see "Troubleshooting System
Memory" on page 120.
Error: Memory failure
detected. Memory size
reduced. Replace the
faulty DIMM as soon as
possible.
Faulty or improperly seated memory
module(s).
See "Troubleshooting System Memory"
on page 120.
!!*** Error: Remote Access
Controller initialization
failure*** RAC virtual USB
devices may not be
available...
Remote Access Controller
initialization failure
Ensure that the Remote Access
Controller is properly installed. See
"Installing a RAC Card" on page 80.
FBD training error: The
following branch has been
disabled: Branch x
The specified branch (channel pair)
contains DIMMs that are
incompatible with each other.
Ensure that only Dell-qualified memory
is used. Dell recommends purchasing
memory upgrade kits directly from
www.dell.com or your Dell sales agent to
ensure compatibility.
Gate A20 failure Faulty keyboard controller; faulty
system board.
See "Getting Help" on page 147.
General failure The operating system is unable to
carry out the command.
This message is usually followed by
specific information. Note the
information, and take the appropriate
action to resolve the problem.
Invalid NVRAM
configuration, Resource
Re-allocated
System detected and corrected a
resource conflict.
No action is required.
Keyboard Controller
failure
Faulty keyboard controller; faulty
system board
See "Getting Help" on page 147.
Manufacturing mode
detected
System is in manufacturing mode. Reboot to take the system out of
manufacturing mode.
MEMBIST failure - The
following DIMM/rank has
been disabled by BIOS:
DIMM x Rank y
Faulty memory module(s). See "Troubleshooting System Memory"
on page 120.
Table 1-7. System Messages (continued)
Message Causes Corrective Actions
Book.book Page 30 Friday, February 3, 2006 11:09 AM
About Your System 31
Memory address line
failure at
address
, read
value
expecting
value
Faulty or improperly installed memory
modules.
See "Troubleshooting System Memory"
on page 120.
Memory double word logic
failure at
address
, read
value
expecting
value
Memory odd/even logic
failure at
address,
read
value
expecting
value
Memory write/read failure
at
address
, read
value
expecting
value
Memory tests terminated by
keystroke.
POST memory test terminated by
pressing the spacebar.
Information only.
No boot device available Faulty or missing optical/diskette
drive subsystem, hard drive, or hard-
drive subsystem, or no boot disk in
drive A.
Use a bootable diskette, CD, or hard
drive. If the problem persists, see
"Troubleshooting a Diskette Drive" on
page 121, "Troubleshooting an Optical
Drive" on page 123, and
"Troubleshooting a Hard Drive" on
page 124. See "Using the System Setup
Program" on page 37 for information on
setting the order of boot devices.
No boot sector on hard
drive
Incorrect configuration settings in
System Setup program, or no
operating system on hard drive.
Check the hard-drive configuration
settings in the System Setup program.
See "Using the System Setup Program"
on page 37. If necessary, install the
operating system on your hard drive. See
your operating system documentation.
No timer tick interrupt Faulty system board. See “"Getting Help" on page 147."
Northbound merge error -
The following DIMM has
been disabled by BIOS:
DIMM x
The specified DIMM was unable to
establish a successful data link with
the memory controller.
See "Troubleshooting System Memory"
on page 120.
Not a boot diskette No operating system on diskette. Use a bootable diskette.
Table 1-7. System Messages (continued)
Message Causes Corrective Actions
Book.book Page 31 Friday, February 3, 2006 11:09 AM
32 About Your System
PCIe Degraded Link Width
Error: Embedded
Bus#
nn
/Dev#
nn
/Func
n
Expected Link Width is
n
Actual Link Width is
n
Faulty or improperly installed PCIe
card in the specified slot.
Reseat the PCIe card in the specified
slot number. See "Expansion Cards" on
page 76. If the problem persists, see
"Getting Help" on page 147.
PCIe Degraded Link Width
Error: Slot
n
Expected Link Width is
n
Actual Link Width is
n
Faulty or improperly installed PCIe
card in the specified slot.
Reseat the PCIe card in the specified
slot number. See "Expansion Cards" on
page 76. If the problem persists, see
"Getting Help" on page 147.
PCIe Training Error:
Embedded
Bus#
nn
/Dev#
nn
/Funcn
PCIe Training Error:
Slot
n
Faulty or improperly installed PCIe
card in the specified slot.
Reseat the PCIe card in the specified
slot number. See "Expansion Cards" on
page 76. If the problem persists, see
"Getting Help" on page 147.
PCI BIOS failed to install PCI device BIOS (Option ROM)
checksum failure is detected during
shadowing.
Loose cables to expansion card(s);
faulty or improperly installed
expansion card(s).
Reseat the expansion card(s). Ensure
that all appropriate cables are securely
connected to the expansion card(s). If
the problem persists, see
"Troubleshooting Expansion Cards" on
page 127.
Plug & Play Configuration
Error
Error encountered in initializing PCI
device; faulty system board.
Install the NVRAM_CLR jumper and
reboot the system. See Figure 6-1 for
jumper location. If the problem persists,
see "Troubleshooting Expansion Cards"
on page 127.
Read fault
Requested sector not found
The operating system cannot read
from the diskette or hard drive, the
system could not find a particular
sector on the disk, or the requested
sector is defective.
Replace the diskette. Ensure that the
diskette and hard drive cables are
properly connected. See
"Troubleshooting a USB Device" on
page 115, or "Troubleshooting a Hard
Drive" on page 124 for the appropriate
drive(s) installed in your system.
Remote configuration
update attempt failed
System unable to process Remote
Configuration request
Retry Remote Configuration.
Table 1-7. System Messages (continued)
Message Causes Corrective Actions
Book.book Page 32 Friday, February 3, 2006 11:09 AM
About Your System 33
ROM bad checksum = address Expansion card improperly installed or
faulty.
Reseat the expansion card(s). Ensure
that all appropriate cables are securely
connected to the expansion card(s). If
the problem persists, see
"Troubleshooting Expansion Cards" on
page 127.
Sector not found
Seek error
Seek operation failed
Faulty diskette or hard drive. See "Troubleshooting a Diskette Drive"
on page 121, "Troubleshooting a USB
Device" on page 115, or
"Troubleshooting a Hard Drive" on
page 124 for the appropriate drive(s)
installed in your system.
Shutdown failure Shutdown test failure. See "Troubleshooting System Memory"
on page 120.
The amount of system
memory has changed
Memory has been added or removed
or a memory module may be faulty.
If memory has been added or removed,
this message is informative and can be
ignored. If memory has not been added
or removed, check the SEL to determine
if single-bit or multi-bit errors were
detected and replace the faulty memory
module. See "Troubleshooting System
Memory" on page 120.
Time-of-day clock stopped Faulty battery or faulty chip. See "Troubleshooting the System
Battery" on page 118.
The following DIMM pair is
not compatible with the
memory controller: DIMM x
and DIMM y
The specified DIMM(s) are
incompatible with the system.
Ensure that only Dell-qualified memory
is used. Dell recommends purchasing
memory upgrade kits directly from
www.dell.com or your Dell sales agent to
ensure compatibility.
The following DIMMs are
not compatible: DIMM x and
DIMM y
The specified DIMM(s) are
incompatible with the system.
Ensure that only ECC FBD1 memory is
used. Dell recommends purchasing
memory upgrade kits directly from
www.dell.com or your Dell sales agent to
ensure compatibility.
Time-of-day not set -
please run SETUP program
Incorrect Time or Date settings; faulty
system battery.
Check the Time and Date settings. See
"Using the System Setup Program" on
page 37. If the problem persists, replace
the system battery. See "System Battery"
on page 96.
Table 1-7. System Messages (continued)
Message Causes Corrective Actions
Book.book Page 33 Friday, February 3, 2006 11:09 AM
34 About Your System
Timer chip counter 2
failed
Faulty system board. See "Getting Help" on page 147.
Unsupported CPU
combination
Microprocessor(s) is not supported by
the system.
Install a supported microprocessor or
microprocessor combination. See
"Processors" on page 93.
Unsupported CPU stepping
detected
Utility partition not
available
The <F10> key was pressed during
POST, but no utility partition exists
on the boot hard drive.
Create a utility partition on the boot
hard drive. See the CDs that came with
your system.
Warning! No micro code
update loaded for
processor 0
Micro code update failed. Update the BIOS firmware. See "Getting
Help" on page 147.
Warning: Embedded RAID
firmware is not present.
Embedded RAID firmware does not
respond.
See the RAID controller documentation
for information about installing or
updating the RAID firmware.
Warning: Embedded RAID
error.
Embedded RAID firmware responds
with an error.
See "Troubleshooting a SAS or SAS
RAID Controller Daughter Card" on
page 126. See the RAID controller
documentation for information about
installing or updating the RAID
firmware.
Warning: The current
memory configuration is
not optimal. Dell
recommends a population of
2, 4, or 8 DIMMs. DIMMs
should be populated
sequentially starting in
slot 1.
System has detected a legal but non-
optimal population of DIMMs (for
example, 1 DIMM, 6 DIMMs,
4 DIMMs in slots 1, 2, 5, and 6, etc.).
The system will run with all memory
accessible but will experience sub-
optimal performance.
Populate 2, 4, or 8 DIMMs sequentially
beginning with slot 1. See "System
Memory" on page 89.
Write fault Faulty diskette, optical/diskette drive
assembly, hard drive, or hard-drive
subsystem.
See "Troubleshooting a Diskette Drive"
on page 121, "Troubleshooting an
Optical Drive" on page 123, and
"Troubleshooting a Hard Drive" on
page 124.
Write fault on selected
drive
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169.
Table 1-7. System Messages (continued)
Message Causes Corrective Actions
Book.book Page 34 Friday, February 3, 2006 11:09 AM
About Your System 35
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system
continues a task. For example, before you format a diskette, a message will warn you that you may lose all
data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y
(yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating system. For more information,
see the documentation that accompanied the operating system or application.
Diagnostics Messages
When you run system diagnostics, an error message may result. Diagnostic error messages are not
covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on
page 147, and then follow the instructions in that section for obtaining technical assistance.
Alert Messages
Systems management software generates alert messages for your system. Alert messages include
information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For
more information, see the systems management software documentation.
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36 About Your System
Book.book Page 36 Friday, February 3, 2006 11:09 AM
Using the System Setup Program 37
Using the System Setup Program
After you set up your system, run the System Setup program to familiarize yourself with your system
configuration and optional settings. Record the information for future reference.
You can use the System Setup program to:
• Change the system configuration stored in NVRAM after you add, change, or remove hardware
• Set or change user-selectable options—for example, the time or date
• Enable or disable integrated devices
• Correct discrepancies between the installed hardware and configuration settings
Entering the System Setup Program
1
Turn on or restart your system.
2
Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the system to finish booting,
and then restart your system and try again.
NOTE: To ensure an orderly system shutdown, see the documentation that accompanied your operating
system.
Responding to Error Messages
You can enter the System Setup program by responding to certain error messages. If an error message
appears while the system is booting, make a note of the message. Before entering the System Setup
program, see "System Messages" on page 28 for an explanation of the message and suggestions for
correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you
start your system.
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38 Using the System Setup Program
Using the System Setup Program
Table 2-1 lists the keys that you use to view or change information on the System Setup program screens
and to exit the program.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the
system.
System Setup Options
Main Screen
When you enter the System Setup program, the main System Setup program screen appears (see
Figure 2-1).
Table 2-1. System Setup Program Navigation Keys
Keys Action
Up arrow or <Shift><Tab> Moves to the previous field.
Down arrow or <Tab> Moves to the next field.
Spacebar, <+>, <–>, left and
right arrows
Cycles through the settings in a field. In many fields,
you can also type the appropriate value.
<Esc> Exits the System Setup program and restarts the
system if any changes were made.
<F1> Displays the System Setup program's help file.
Book.book Page 38 Friday, February 3, 2006 11:09 AM
Using the System Setup Program 39
Figure 2-1. Main System Setup Program Screen
Table 2-2 lists the options and descriptions for the information fields that appear on the main System
Setup program screen.
NOTE: The options for the System Setup program change based on the system configuration.
NOTE: The System Setup program defaults are listed under their respective options, where applicable.
Table 2-2. System Setup Program Options
Option Description
System Time Resets the time on the system's internal clock.
System Date Resets the date on the system's internal calendar.
Memory Information Displays information related to installed system, video, and redundant memory,
including size, type, and speed.
CPU Information Displays information related to microprocessors (speed, cache size, and so on).
Enable or disable Hyper-Threading technology by changing the setting of the
Logical Processor option. See Table 2-3.
SATA Port XDisplays type and capacity of SATA drive attached to Port X.
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40 Using the System Setup Program
Boot Sequence Determines the order in which the system searches for boot devices during system
startup. Available options can include the diskette drive, CD drive, hard drives, and
network. If you have installed a RAC, additional options such as virtual floppy and
virtual CD-ROM may be present.
NOTE: System boot is not supported from an external device attached to a SAS or
SCSI adapter. See support.dell.com for the latest support information about booting
from external devices
USB Flash Drive Type
(
Auto
default)
Determines the emulation type for a USB flash drive. Hard disk allows the USB
flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a
removal diskette drive. Auto automatically chooses an emulation type.
Integrated Devices See Table 2-4.
PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on
the PCI bus, and any installed expansion cards that require an IRQ.
Serial Communication Displays a screen to configure serial communication, external serial connector, fail-
safe baud rate, remote terminal type, and redirection after boot.
Embedded Server
Management
Displays a screen to configure the front-panel LCD options and to set a user-
defined LCD string.
System Security Displays a screen to configure the system password and setup password features.
See Table 2-6. For further information, see "Using the System Password" on page 45
and "Using the Setup Password" on page 47.
Keyboard NumLock
(
On
default)
Determines whether your system starts up with the NumLock mode activated on
101- or 102-key keyboards (does not apply to 84-key keyboards).
Report Keyboard Errors
(
Report
default)
Enables or disables reporting of keyboard errors during the POST. Select Report for
host systems that have keyboards attached. Select Do Not Report to suppress all
error messages relating to the keyboard or keyboard controller during POST. This
setting does not affect the operation of the keyboard itself if a keyboard is attached
to the system.
Asset Tag Displays the customer-programmable asset tag number for the system if an asset
tag number has been assigned.
Table 2-2. System Setup Program Options (continued)
Option Description
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Using the System Setup Program 41
CPU Information Screen
Table 2-3 lists the options and descriptions for the information fields that appear on the
CPU Information
screen.
Table 2-3. CPU Information Screen
Option Description
Bus Speed Displays the bus speed of the processors.
Logical Processor
(Enabled default)
Displays when the processors support HyperThreading. Enabled
permits all logical processors to be used by the operating system.
Only the first logical processor of each processor installed in the
system is used by the operating system if Disabled is selected.
Adjacent Cache Line
Prefetch
(Enabled default)
Enables or disables optimal use of sequential memory access.
Disable this option for applications that require high use of random
memory access.
Virtualization Technology
(Disabled default)
Displays when the processor(s) support Virtualization Technology.
Enabled permits virtualization software to utilize Virtualization
Technology functions incorporated in the processor design. This
feature can only be used by software that supports Virtualization
Technology.
Hardware Prefetcher
(Enabled default)
Enables or disables the hardware prefetcher.
Demand-Based Power
Management
(Disabled default)
Enables or disables demand-based power management. When
enabled, the CPU Performance State tables will be reported to the
operating system; when disabled, the CPU Performance State
tables will not be reported to the operating system. If any of the
CPUs do not support demand-based power management, the field
will become read-only, and automatically set to Disabled.
Processor X ID Displays the family and model number of each processor. A
submenu displays processor core speed, amount of level 2 cache,
and number of cores.
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42 Using the System Setup Program
Integrated Devices Screen
Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated
Devices screen.
Table 2-4. Integrated Devices Screen Options
Option Description
Integrated SAS Controller
(Enabled default)
Enables or disables the integrated SAS controller.
Embedded SATA (Off
default)
Allows the integrated SATA controller to be set to Off or ATA Mode.
IDE CD-ROM Controller
(Auto default)
Enables the integrated IDE controller. When set to Auto, each channel of the
integrated IDE controller is enabled if IDE devices are attached to the channel and
the external IDE controller is not detected.
NOTE: This CD-ROM option will not appear on this menu screen if your system does
not include this optional device.
User Accessible USB Ports
(All Ports On default)
Enables or disables the system’s user accessible USB ports. Options are All Ports
On, Only Back Ports On, and All Ports Off.
Embedded Gb NIC1
(Enabled with PXE
default)
Enables or disables the system's integrated NIC. Options are Enabled without
PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot
from the network. Changes take effect after the system reboots.
MAC Address Displays the MAC address for the integrated 10/100/1000 NIC. This field does not
have user-selectable settings.
TOE Capability Displays the TCP/IP offload engine (TOE) feature status of the onboard NIC.
Embedded Gb NIC2
(Enabled with PXE
default)
Enables or disables the system's integrated NIC. Options are Enabled without
PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot
from the network. Changes take effect after the system reboots.
MAC Address Displays the MAC address for the integrated 10/100/1000 NIC. This field does not
have user-selectable settings.
TOE Capability Displays the TCP/IP offload engine (TOE) feature status of the onboard NIC.
Diskette Controller
(Auto default)
Enables or disables the system's diskette drive controller. When Auto is selected,
the system turns off the controller when necessary to accommodate a controller
card installed in an expansion slot. You can also configure the drive as Read-Only,
or Off. When using the Read-Only setting, the drive cannot be used to write to a
disk.
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Using the System Setup Program 43
Serial Communication Screen
Table 2-5 lists the options and descriptions for the information fields that appear on the Serial
Communication screen.
System Security Screen
Table 2-6 lists the options and descriptions for the information fields that appear on the System Security
screen.
Table 2-5. Serial Communication Screen Options
Option Description
Serial Communication
(Off default)
Options are On with Console Redirection via COM2, and Off.
Failsafe Baud Rate
(57600 default)
Displays the failsafe baud rate used for console redirection when
the baud rate cannot be negotiated automatically with the remote
terminal. This rate should not be adjusted.
Remote Terminal Type
(VT 100/VT 220 default)
Select either VT 100/VT 220 or ANSI.
Redirection After Boot
(Enabled default)
Enables or disables BIOS console redirection after your system
boots to the operating system.
Table 2-6. System Security Screen Options
Option Description
System Password Displays the current status of your system's password security feature and allows
you to assign and verify a new system password.
NOTE: See "Using the System Password" on page 45 for instructions on assigning a
system password and using or changing an existing system password.
Setup Password Restricts access to the System Setup program in the same way that you restrict
access to your system using the system password feature.
NOTE: See "Using the Setup Password" on page 47 for instructions on assigning a
setup password and using or changing an existing setup password.
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44 Using the System Setup Program
Exit Screen
After you press <Esc> to exit the System Setup program, the Exit screen displays the following options:
•Save Changes and Exit
•Discard Changes and Exit
•Return to Setup
Password Status Setting the Setup Password option to Enabled prevents the system password from
being changed or disabled at system start-up.
To lock the system password, assign a setup password in the Setup Password option
and then change the Password Status option to Locked. In this state, you cannot
change the system password using the System Password option and cannot be
disabled at system start-up by pressing <Ctrl><Enter>.
To unlock the system password, enter the setup password in the Setup Password
field and then change the Password Status option to Unlocked. In this state, you
can disable the system password at system start-up by pressing <Ctrl><Enter>
and then change the password using the System Password option.
Power Button
(
Enabled
default)
Turns system's power off and on.
• If you turn off the system using the power button and the system is running an
ACPI-compliant operating system, the system can perform an orderly shutdown
before power is turned off.
• If the system is not running an ACPI-compliant operating system, power is turned
off immediately after the power button is pressed.
The button is enabled in the System Setup program. When disabled, the button
can only turn on system power.
NOTE: You can still turn on the system by using the power button, even if the Power
Button option is set to Disabled.
NMI Button
(Disabled default)
NOTICE: Use the NMI button only if directed to do so by qualified support
personnel or by the operating system's documentation. Pressing this button
halts the operating system and displays a diagnostic screen.
Sets the NMI feature On or Off.
AC Power Recovery
(Last default)
Determines how the system reacts when power is restored to the system. If system
is set to Last, the system returns to the last power state. On turns on the system
after power is restored. When set to Off, the system remains off after power is
restored.
Table 2-6. System Security Screen Options (continued)
Option Description
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Using the System Setup Program 45
System and Setup Password Features
NOTICE: The password features provide a basic level of security for the data on your system. If your data requires
more security, use additional forms of protection, such as data encryption programs.
NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended
without having a system password assigned or if you leave your system unlocked so that someone can disable the
password by changing a jumper setting.
Your system is shipped to you without the system password feature enabled. If system security is a
concern, operate your system only with system password protection.
To change or delete an existing password, you must know the password (see "Deleting or Changing an
Existing System Password" on page 47). If you forget your password, you cannot operate your system or
change settings in the System Setup program until a trained service technician changes the password
jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in
"Disabling a Forgotten Password" on page 144.
Using the System Password
After a system password is assigned, only those who know the password have full use of the system.
When the System Password option is set to Enabled, the system prompts you for the system password
after the system starts.
Assigning a System Password
Before you assign a system password, enter the System Setup program and check the System Password
option.
When a system password is assigned, the setting shown for the System Password option is Enabled. If
the setting shown for the Password Status is Unlocked, you can change the system password. If the
Password Status option is Locked, you cannot change the system password. When the system password
feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter
a new system password.
When a system password is not assigned and the password jumper on the system board is in the enabled
(default) position, the setting shown for the System Password option is Not Enabled and the Password
Status field is Unlocked. To assign a system password:
1
Verify that the
Password Status
option is set to
Unlocked
.
2
Highlight the
System Password
option and press <Enter>.
3
Type your new system password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
Book.book Page 45 Friday, February 3, 2006 11:09 AM
46 Using the System Setup Program
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you
enter one of these combinations, the system beeps. To erase a character when entering your password,
press <Backspace> or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field,
or press <Esc> at any time prior to completing step 5.
4
Press <Enter>.
5
To confirm your password, type it a second time and press <Enter>.
The setting shown for the
System Password
changes to
Enabled
. Exit the System Setup program and
begin using your system.
6
Either reboot your system now for your password protection to take effect or continue working.
NOTE: Password protection does not take effect until you reboot the system.
Using Your System Password to Secure Your System
NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 47), the system accepts
your setup password as an alternate system password.
When the Password Status option is set to Unlocked, you have the option to leave the password security
enabled or to disable the password security.
To leave the password security enabled:
1
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2
Type your password and press <Enter>.
To disable the password security:
1
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2
Type your password and press <Ctrl><Enter>.
When the Password Status option is set to Locked whenever you turn on your system or reboot your
system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt.
After you type the correct system password and press <Enter>, your system operates as usual.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter
your password. You have three attempts to enter the correct password. After the third unsuccessful
attempt, the system displays an error message showing the number of unsuccessful attempts and that
the system has halted and will shut down. This message can alert you to an unauthorized person
attempting to use your system.
Even after you shut down and restart the system, the error message continues to be displayed until the
correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password
options to further protect your system from unauthorized changes.
Book.book Page 46 Friday, February 3, 2006 11:09 AM
Using the System Setup Program 47
Deleting or Changing an Existing System Password
1
When prompted, press <Ctrl><Enter> to disable the existing system password.
If you are asked to enter your setup password, contact your network administrator.
2
Enter the System Setup program by pressing <F2> during POST.
3
Select the
System Security
screen field to verify that the
Password Status
option is set to
Unlocked
.
4
When prompted, type the system password.
5
Confirm that
Not Enabled
is displayed for the
System Password
option.
If
Not Enabled
is displayed for the
System Password
option, the system password has been deleted. If
Enabled
is displayed for the
System Password
option, press the <Alt><b> key combination to restart
the system, and then repeat steps 2 through 5.
Using the Setup Password
Assigning a Setup Password
You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled.
To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The
system prompts you to enter and verify the password. If a character is illegal for password use, the system
beeps.
NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup
password can be used as an alternate system password. However, the system password cannot be used in place of
the setup password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you
enter one of these combinations, the system beeps. To erase a character when entering your password,
press <Backspace> or the left-arrow key.
After you verify the password, the Setup Password setting changes to Enabled. The next time you enter
the System Setup program, the system prompts you for the setup password.
A change to the Setup Password option becomes effective immediately (restarting the system is not
required).
Operating With a Setup Password Enabled
If Setup Password is set to Enabled, you must enter the correct setup password before you can modify
most of the System Setup options. When you start the System Setup program, the program prompts you
to enter a password.
Book.book Page 47 Friday, February 3, 2006 11:09 AM
48 Using the System Setup Program
If you do not enter the correct password in three attempts, the system lets you view, but not modify, the
System Setup screens—with the following exception: If System Password is not set to Enabled and is not
locked through the Password Status option, you can assign a system password (however, you cannot
disable or change an existing system password).
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the
system password from unauthorized changes.
Deleting or Changing an Existing Setup Password
1
Enter the System Setup program and select the
System Security
option.
2
Highlight the
Setup Password
option, press <Enter> to access the setup password window, and press
<Enter> twice to clear the existing setup password.
The setting changes to
Not Enabled
.
3
If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on
page 47.
Disabling a Forgotten Password
See "Disabling a Forgotten Password" on page 144.
Baseboard Management Controller Configuration
The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems
remotely. BMC provides the following features:
• Uses the system’s integrated NIC
• Fault logging and SNMP alerting
• Access to system event log and sensor status
• Control of system functions including power on and off
• Support is independent of the system’s power or operating state
• Provides text console redirection for system setup, text-based utilities, and operating system consoles
NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to
integrated NIC1.
For additional information on using BMC, see the documentation for the BMC and systems management
applications.
Book.book Page 48 Friday, February 3, 2006 11:09 AM
Using the System Setup Program 49
Entering the BMC Setup Module
1
Turn on or restart your system.
2
Press <
Ctrl-E
> when prompted after POST.
If your operating system begins to load before you press <
Crtl-E
>, allow the system to finish
booting, and then restart your system and try again.
BMC Setup Module Options
For information about the BMC Setup Module options and how to configure the emergency management
port (EMP), see the
BMC User’s Guide
.
Book.book Page 49 Friday, February 3, 2006 11:09 AM
50 Using the System Setup Program
Book.book Page 50 Friday, February 3, 2006 11:09 AM
Installing System Components 51
Installing System Components
This section describes how to install the following system components:
• Hard drives
• Power supplies
• System fans
• Cooling shroud
• Fan brackets
• SAS controller daughter card
• RAID battery
• Expansion cards
• Expansion card cage
• RAC card
• Optical, diskette, and tape drives
• System memory
• Processors
• System battery
• Expansion-card riser boards
• Sideplane board
• SAS Backplane board
• Control panel assembly
• System board
Recommended Tools
You may need the following items to perform the procedures in this section:
• Key to the system keylock
• #1 and #2 Phillips screwdrivers
• T-10 Torx driver
• Wrist grounding strap
Book.book Page 51 Friday, February 3, 2006 11:09 AM
52 Installing System Components
Inside the System
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
In Figure 3-1, the bezel and system cover are removed to provide an interior view of the system.
Figure 3-1. Inside the System
6
4
3
12
13
14
5
9
10
2
8
1
7
11
1 RAID battery (optional) 2 SAS controller daughter card
or SAS RAID controller
daughter card (optional)
3 sideplane
4 power supply bay 5 power supplies (2) 6 left riser
7 central riser 8 memory modules (8) 9 heatsinks and
microprocessors (2)
10 hot-pluggable fans (4) 11 SAS backplane 12 slimline optical drive (optional)
13 SAS or SATA hard drives (up to
8, depending on configuration)
14 control panel
Book.book Page 52 Friday, February 3, 2006 11:09 AM
Installing System Components 53
The system board holds the system's control circuitry and other electronic components. Several hardware
options, such as the microprocessors and memory, are installed directly on the system board. The expansion-
card cage containing the left riser accommodates up to two full-length PCIe or PCI-X expansion cards, while
the central riser accommodates one half-length PCIe expansion card.
The system provides space for an optional optical drive. The optical drive connects to the controllers on the
system board through the sideplane board. For more information, see "Optical Drive" on page 81.
Depending on the hard drive configuration you ordered, an optional 3.5-inch diskette drive, and an
optional tape drive may also be available for installation into a media bay. See Table 3-1 for configuration
options.
Table 3-1. Hard Drive and Media Bay Configurations
The hard-drive bays provide space for up to eight 2.5-inch SAS drives or six 3.5-inch SAS or SATA hard
drives. The hard drives connect to a RAID controller card through the SAS backplane board. For more
information, see "Hard Drives" on page 55 and "SAS Controller Daughter Card" on page 69.
During an installation or troubleshooting procedure, you may be required to change a jumper setting. For
more information, see "System Board Jumpers" on page 135.
Front Bezel
A lock on the bezel restricts access to the power button, diskette drive, optical drive, and hard drive(s). A
control panel LCD located on the front panel and accessible through the front bezel displays the system’s
status.
Removing the Front Bezel
1
Using the system key, unlock the bezel.
2
Press the tab at the left end of the bezel.
3
Rotate the left end of the bezel away from the system to release the right end of the bezel.
4
Pull the bezel away from the system. See Figure 3-2.
Number of Hard Drives on Backplane Hard-Drive Size Media Bay
63.5-inchNo
4 3.5-inch Yes
8 2.5-inch Yes
Book.book Page 53 Friday, February 3, 2006 11:09 AM
54 Installing System Components
Figure 3-2. Removing the Front Bezel
Replacing the Front Bezel
To replace the front bezel, perform the above steps in reverse.
Opening and Closing the System
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
Opening the System
To upgrade or troubleshoot the system, remove the system cover to gain access to internal components.
1
Unless you are installing a hot-plug component such as a cooling fan or power supply, turn off the
system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
2
To remove the system cover, turn the latch release lock counter-clockwise to the unlocked position. See
Figure 3-3.
3
Lift up on the latch on top of the system. See Figure 3-3.
4
Grasp the cover on both sides and carefully lift the cover away from the system.
1bezel lock 2control panel LCD
2
1
Book.book Page 54 Friday, February 3, 2006 11:09 AM
Installing System Components 55
Closing the System
1
Lift up the latch on the cover.
2
Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J
hooks and lays flush on the system chassis. See Figure 3-3.
3
Push down the latch to lever the cover into the closed position.
4
Rotate the latch release lock in a clockwise direction to secure the cover.
Figure 3-3. Removing the Cover
Hard Drives
This subsection describes how to install and configure SAS or SATA hard drives in the system's internal
hard-drive bays.
Your system features up to six 3.5-inch hard drives, or eight 2.5-inch hard drives. All drives
connect to the system board through one of three optional SAS backplane boards. See "SAS Backplane
Board Connectors" on page 139 for information on these backplane options.
NOTE: Depending on the hard drive configuration you ordered, your hard drive(s) may come with a drive interposer
that allows your SATA drive to attach to the SAS connector on the backplane.
1 latch 2 latch release lock 3 alignment J hooks
1
3
2
Book.book Page 55 Friday, February 3, 2006 11:09 AM
56 Installing System Components
Before You Begin
Hard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays. Depending
on your configuration, you received one of the following two drive carrier types:
• SATA drive carrier — Usable only with a SATA hard drive.
• SATAu drive carrier — Usable with either a SAS hard drive or a SATA hard drive with a universal
interposer card. The interposer card provides enhanced functionality that makes the SATA hard drive
usable in some storage systems.
NOTICE: Before attempting to remove or install a drive while the system is running, see the documentation for the
optional SAS RAID controller daughter card to ensure that the host adapter is configured correctly to support hot-
plug drive removal and insertion.
NOTE: It is recommended that you use only drives that have been tested and approved for use with the SAS
backplane board.
You may need to use different programs than those provided with the operating system to partition and
format SAS or SATA hard drives.
NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive
failure.
When you format a high-capacity hard drive, allow enough time for the formatting to be completed.
Long format times for these drives are normal. A 9-GB hard drive, for example, can take up to 2.5 hours
to format.
Removing a Drive Blank
NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. If you
remove a hard-drive carrier from the system and do not reinstall it, you must replace the carrier with a drive blank.
The process for removing a drive blank depends on whether your system is configured with 3.5-inch or
2.5-inch hard drives.
For 3.5-inch hard drive configurations:
1
Remove the front bezel, if attached. See "Removing the Front Bezel" on page 53.
2
Insert your finger under the shrouded end of the blank and press in on the latch to eject the blank
outward from the bay.
3
Pry the ends of the blank outward until the blank is free.
For 2.5-inch hard drive configurations, remove the blank as you would the 2.5-inch hard drive carrier:
1Remove the front bezel, if attached. See
"Removing the Front Bezel" on page 53
.
2Open the drive blank release handle to release the blank. See
Figure 3-4
.
3
Slide the drive blank out until it is free of the drive bay.
Book.book Page 56 Friday, February 3, 2006 11:09 AM
Installing System Components 57
Installing a Drive Blank
The process for installing a drive blank depends on whether your system is configured with 3.5-inch or
2.5-inch hard drives.
For 3.5-inch hard drive configurations, the drive blank is keyed to ensure correct insertion into the drive
bay. To install a 3.5-inch drive blank, insert and rotate in the keyed side of the blank into the drive bay
and press evenly on the other end of the blank until it is fully inserted and latched.
For 2.5-inch hard drive configurations, install the hard drive blank as a 2.5-inch hard drive carrier:
1Remove the front bezel, if attached. See
"Removing the Front Bezel" on page 53
.
2
Open the handle on the drive blank.
3
Insert the drive blank into the drive bay until the blank is fully seated.
4
Close the handle to lock the blank in place.
5Replace the front bezel, if it was removed in
step 1.
Removing a Hot-Plug Hard Drive
1Remove the front bezel, if attached. See
"Removing the Front Bezel" on page 53
.
2
From the RAID management software, prepare the drive for removal a
nd wait until the hard-drive
indicators on the drive carrier signal that the drive can be removed safely.
See your SAS RAID
controller documentation for information about hot-plug drive removal.
If the drive has been online, the green
activity/
fault indicator will flash as the drive is powered down.
When both drive indicators are off, the drive is ready for removal.
3Open the drive carrier release handle to release the drive. See
Figure 3-4
.
4
Slide the hard drive out until it is free of the drive bay.
5
If you do not replace the hard drive, insert a drive blank in the vacated drive bay. See "Installing a Drive
Blank" on page 57.
NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.
Installing a Hot-Plug Hard Drive
NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive
carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed
carrier's shield spring and make it unusable.
NOTICE: Not all operating systems support hot-plug drive installation. See the documentation supplied with your
operating system.
1Remove the front bezel, if attached. See
"Removing the Front Bezel" on page 53
.
2
If a drive blank is present in the bay, remove it. See "Removing a Drive Blank" on page 56.
3
Install the hot-plug hard drive.
a
Open the handle on the hard-drive carrier.
Book.book Page 57 Friday, February 3, 2006 11:09 AM
58 Installing System Components
Figure 3-4. Installing a Hot-Plug Hard Drive
b
Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane.
c
Close the handle to lock the drive in place.
4Replace the front bezel, if it was removed in
step 1.
Replacing a Hard-Drive Carrier
Removing a Hard Drive From a Hard-Drive Carrier
1
If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card:
a
Viewing the hard drive carrier from the rear, locate the release lever on the left end of the
interposer card.
b
Push the lever away from the carrier rail to release the left end of the card.
c
Rotate the left end away from the hard drive to release the connector.
d
Pull the right end of the interposer card clear of the slots in the carrier rail.
2
Remove the four screws from the slide rails on the hard-drive carrier and separate the hard drive from
the carrier.
1 hard drive 2 drive carrier 3 drive carrier release handle
3
1
2
Book.book Page 58 Friday, February 3, 2006 11:09 AM
Installing System Components 59
Installing a SAS Hard Drive Into a SATAu Drive Carrier
NOTE: SAS hard drives must be installed only in SATAu drive carriers. The SATAu drive carrier is labeled "SATAu"
and also has marks indicating the SAS and SATA mounting screws.
1Insert the SAS hard drive into the hard-drive carrier with the connector end of the drive at the rear.
See
Figure 3-5
.
2Viewing the assembly as shown in
Figure 3-5, a
lign the bottom rear screw hole on the hard drive
with the hole labeled "SAS" on the hard drive carrier.
When aligned correctly, the rear of the hard drive will be flush with the rear of the hard-drive carrier.
3Attach the four screws to secure the hard drive to the hard-drive carrier. See
Figure 3-5
.
Figure 3-5. Installing a SAS Hard Drive Into a SATAu Drive Carrier
1 screws (4) 2 SATAu drive carrier 3 SAS hard drive
SATAu SAS
1
3
2
Book.book Page 59 Friday, February 3, 2006 11:09 AM
60 Installing System Components
Installing a SATA Hard Drive Into a SATA Drive Carrier
NOTE: SATA hard drives that connect directly to the SAS backplane must be installed in SATA drive carriers
(labeled "SATA"). Only SATA hard drives with interposer cards can be installed in SATAu drive carriers.
1Insert the SATA hard drive into the hard-drive carrier with the connector end of the drive at the
rear. See
Figure 3-6
.
2Align the screw holes on the hard drive with the holes on the hard-drive carrier. See
Figure 3-6
.
3Attach the four screws to secure the hard drive to the hard-drive carrier. See
Figure 3-6
.
Figure 3-6. Installing a SATA Hard Drive Into a SATA Drive Carrier
1 screws (4) 2 SATA drive carrier 3 SATA hard drive
1
3
2
Book.book Page 60 Friday, February 3, 2006 11:09 AM
Installing System Components 61
Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier
NOTE: When you install a SATA hard drive into a SATAu drive carrier, you must install an interposer card onto the
back of the hard drive. The SATAu drive carrier is labeled "SATAu" and also has marks indicating the SAS and SATA
mounting screws.
1Insert the SATA hard drive into the SATAu hard-drive carrier with the connector end of the drive at
the rear. See
Figure 3-7
.
2Viewing the assembly as shown in
Figure 3-7, a
lign the bottom rear screw hole on the hard drive
with the hole labeled "SATAu" on the hard drive carrier.
When aligned correctly, the rear of the interposer will be flush with the rear of the hard-drive carrier.
3Attach the four screws to secure the hard drive to the hard-drive carrier. See
Figure 3-7.
4
Attach the interposer card to the rear of the SATA hard drive:
a
Angle the top of the interposer card into the inside top carrier rail so that the tabs on the
interposer card bracket attach to the slots on the inside of the carrier rail.
See
Figure 3-7.
b
Rotate the bottom end of the card toward the hard drive to seat the connector.
See
Figure 3-7.
c
Push the bottom end of the card to the hard drive until the latch on the card bracket clicks into
place.
Book.book Page 61 Friday, February 3, 2006 11:09 AM
62 Installing System Components
Figure 3-7. Installing a SATA Hard Drive and Interposer Card Into a SATAu Drive Carrier
Power Supplies
Your system supports one or two power supplies rated at an output of 750 W. If only one power supply is
installed, it must be installed in the left power supply bay (1). If two power supplies are installed, the
second power supply serves as a redundant, hot-plug power source.
NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power
supply bay in a non-redundant configuration. See "Installing the Power Supply Blank" on page 65.
1 screws (4) 2 SATAu drive carrier 3 interposer card (SATA only)
4 SATA hard-drive 5 hole labels
SATAu SAS
1
4
5
3
2
Book.book Page 62 Friday, February 3, 2006 11:09 AM
Installing System Components 63
Removing a Power Supply
NOTICE: The system requires one power supply for the system to operate normally. The system is in the redundant
mode when two power supplies are installed and both power supplies are connected to an AC power source.
Remove and replace only one power supply at a time in a system that is powered on. Operating the system with only
one power supply installed and without a power supply blank installed for extended periods of time can cause the
system to overheat.
NOTICE: If only one power supply is installed, it must be installed in the left power supply bay (1).
NOTICE: If you connect the system to a power source in the range of 120 to 220 VAC, and if two power supplies are
installed, the second power supply serves as a redundant, hot-plug power source.
NOTE: On your rack system, you may have to unlatch and lift the cable management arm if it interferes with power
supply removal. For information about the cable management arm, see the system’s Rack Installation Guide.
1
If your system has a single power supply, turn off the system and all attached peripherals. For a
redundant system, you can leave the system running and proceed to the next step.
2
Disconnect the power cable from the power source.
3
Disconnect the power cable from the power supply and remove the cable from the cable retention
bracket.
4
Release the locking tab on the left side of the power supply by pressing in toward the right, and rotate
the power-supply handle up until the power supply is released from the chassis. See Figure 3-8.
5
Pull the power supply straight out to clear the chassis.
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64 Installing System Components
Figure 3-8. Removing and Installing a Power Supply
Replacing a Power Supply
1
With the power-supply handle in the extended position, slide the new power supply into the chassis.
See Figure 3-8.
2
Rotate the handle down until it is completely flush with the power-supply faceplate and the orange
snap engages. See Figure 3-8.
3
Insert the power cable through the cable retention bracket, connect the power cable to the power
supply, and plug the cable into a power outlet.
NOTE: After installing a new power supply, allow several seconds for the system to recognize the power supply
and determine whether it is working properly. The power supply status indicator will turn green to signify that the
power supply is functioning properly. See Figure 1-4.
Removing the Power Supply Blank
Using a Phillips screwdriver, remove the screw on the left side of the blank, rotate the blank slightly to
clear the bay, and remove from the chassis.
NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power
supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second
power supply.
1locking tab 2cable retention bracket 3power-supply handle
1
3
2
Book.book Page 64 Friday, February 3, 2006 11:09 AM
Installing System Components 65
Installing the Power Supply Blank
To install the power supply blank, insert the tab on the right edge of the blank into the slot in the power
supply bay wall. Rotate the blank into the power supply bay and secure with the Phillips screw.
System Fans
The system includes four hot-pluggable cooling fans.
Removing a System Fan
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
NOTICE: The system fans are hot-pluggable. To maintain proper cooling while the system is on, replace only one
fan at a time.
1
Open the system. See "Opening the System" on page 54.
CAUTION: Use caution when handling the fan until the fan blades stop spinning.
2
Raise the fan handle and pull the fan straight up from the fan cage to clear the chassis. See Figure 3-9.
Book.book Page 65 Friday, February 3, 2006 11:09 AM
66 Installing System Components
Figure 3-9. Removing and Installing a Cooling Fan
Replacing a Cooling Fan
1
Ensure that the fan handle is upright and lower the fan into its fan cage until the fan is fully seated.
Then lower the fan handle until it snaps into place. See Figure 3-9.
2
Close the system. See "Closing the System" on page 55.
Cooling Shroud
The cooling shroud produces and directs airflow over the system memory modules.
CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow the
DIMMs to cool before handling them.
NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can
develop quickly resulting in a shutdown of the system and the loss of data.
1 fan bracket 2 fan handle 3 fan
2
3
1
Book.book Page 66 Friday, February 3, 2006 11:09 AM
Installing System Components 67
Removing the Cooling Shroud
1
The cooling shroud is secured with a latch at the end of the shroud. Release the latch by pulling it
towards the outside wall of the chassis. See Figure 3-10.
2
Rotate the shroud upward and toward the front of the system on its hinges, and then lift the shroud
out of the system.
Figure 3-10. Removing and Installing the Cooling Shroud
Installing the Cooling Shroud
1
Align the hinges on the shroud pivots located on either end of the fan bracket. See Figure 3-10.
2
Slowly lower the shroud straight down into the system until the fan connector engages and the latches
snap into place.
1 shroud pivots (2) 2 cooling shroud 3 release latch
4 shroud hinges (2) 5 fan bracket
1
3
4
2
5
Book.book Page 67 Friday, February 3, 2006 11:09 AM
68 Installing System Components
Fan Brackets
Removing the Fan Bracket
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
Open the system. See "Opening the System" on page 54.
3
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 67.
4
Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on
page 74
5
Remove the fans from the fan bracket. See "Removing a System Fan" on page 65.
6
Remove the fan bracket from the system:
a
Press down on the release latch on the left side of the fan bracket. See Figure 3-11.
If the bracket does not disengage completely, push down slightly on the bracket when releasing the
latch.
b
Rotate the left side of the bracket upward, releasing the plastic clip from its slot in the power
supply cage.
c
Draw the bracket out of the system.
Book.book Page 68 Friday, February 3, 2006 11:09 AM
Installing System Components 69
Figure 3-11. Removing and Installing the Fan Bracket
Replacing the Fan Bracket
1
Insert the two tabs on the right side of the fan bracket into the two slots on the system board tray.
2
Gently rotate the left end of the fan bracket downward into the system until the release latch and
plastic clip fully engage.
3
Reinstall the SAS controller daughter card. See "Installing a SAS Controller Daughter Card" on
page 70.
4
Replace the fans in the fan bracket. See "Replacing a Cooling Fan" on page 66.
5
Close the system. See "Closing the System" on page 55.
6
Reconnect the system to the electrical outlet and turn on the system and attached peripherals.
SAS Controller Daughter Card
Your system includes a dedicated slot on the sideplane for a SAS controller daughter card. The SAS
controller daughter card provides the SAS storage subsystem for your system’s internal hard drives. The
optional SAS RAID controller daughter card allows you to set up any internal hard drives in a RAID
1 release latch 2 fan bracket 3 plastic clip
4 fan bracket slot in power
supply cage
5tabs (2)
1
5
3
24
Book.book Page 69 Friday, February 3, 2006 11:09 AM
70 Installing System Components
configuration. Although the cabling for the two types of daughter cards is different (the SAS controller
daughter card has only one connector, while the SAS RAID controller daughter card has two), both cards
install into the sideplane as described below. The SAS RAID controller daughter card is shown in
Figure 3-12.
Installing a SAS Controller Daughter Card
NOTICE: Do not press on the RAID card DIMM while installing the RAID card into the sideplane board.
NOTE: If you are installing a replacement RAID card, do not remove the plastic cover protecting the card until after
installation of the card is complete.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
Open the system. See "Opening the System" on page 54.
3
Disconnect the control panel cable from the sideplane board. See "Removing the Control Panel
Assembly" on page 105.
4
Hold the SAS daughter card by its edges with the card connector facing the sideplane board.
5
Aligning the chassis slots on the SAS daughter card tray with the corresponding hooks on the chassis,
insert the card connector into the SAS daughter card connector on the sideplane board. See
Figure 3-12.
Ensure that the card is aligned with the mid-section standoff on the SAS controller daughter card and
fully seat the card in the sideplane board.
Book.book Page 70 Friday, February 3, 2006 11:09 AM
Installing System Components 71
Figure 3-12. Installing a SAS Controller Daughter Card
6
Attach any cables from the SAS controller daughter card to the backplane, referring to Figure 3-13,
Figure 3-14, Figure 3-15, or Figure 3-16 for the cabling guidelines for your system’s card and backplane
configuration.
1 SAS controller daughter card 2 SAS controller daughter card
slot
3 release tab
4 SAS controller daughter card
battery connector
5 SAS connectors 0 and 1 (for
RAID card only) out to
backplane SAS_A or SAS_B
(for RAID card only) connector
6 chassis slots (2)
7 SAS controller daughter card
tray
1
2
5
4
3
6
7
Book.book Page 71 Friday, February 3, 2006 11:09 AM
72 Installing System Components
SAS and SAS RAID Controller Daughter Card Cabling Guidelines
Figure 3-13. SAS Controller Daughter Card Cabling With all Backplanes
Figure 3-14. SAS RAID Controller Daughter Card Cabling With 3.5-inch x6 Backplane
1 SAS controller daughter card 2 SAS controller 0 3 SAS backplane A
4 backplane
1 SAS controller 0 2 SAS RAID controller daughter
card
3 SAS controller 1
4 SAS backplane A 5 3.5-inch x6 backplane 6 SAS backplane B
1
4
3
2
2
5
4
3
1
6
Book.book Page 72 Friday, February 3, 2006 11:09 AM
Installing System Components 73
Figure 3-15. SAS RAID Controller Daughter Card Cabling With 3.5-inch x4 Backplane
Figure 3-16. SAS RAID Controller Daughter Card Cabling With 2.5-inch x8 Backplane
1 SAS controller 0 2 SAS RAID controller daughter
card
3 SAS controller 1
4 SAS backplane A 5 3.5-inch x4 backplane
1 SAS controller 0 2 SAS RAID controller daughter
card
3 SAS backplane A
4 SAS controller 1 5 SAS backplane B 6 2.5-inch x8 backplane
2
5
4
1
3
2
6
5
4
1
3
Book.book Page 73 Friday, February 3, 2006 11:09 AM
74 Installing System Components
Removing a SAS Controller Daughter Card
1
Disconnect any battery connectors if applicable.
2
Disconnect the control panel cable. See "Removing the Control Panel Assembly" on page 105
3
Disconnect any SAS cables from the card.
4
Gently press down on the release tab while sliding the SAS controller daughter card in its tray away
from the sideplane connector, freeing the chassis slots on the tray from the chassis hooks, and lifting
the card from the system. See Figure 3-12.
RAID Battery
Installing a RAID Battery
1
Insert the RAID battery into the battery carrier. See Figure 3-17.
2
Locate the battery bay to the right of the SAS daughter card on top of the hard drive bays.
3
Insert the battery carrier and RAID battery into the chassis battery carrier slots and connect the battery
cable to the storage daughter card, ensuring that the battery carrier is aligned and fully seated in the
slots.
Book.book Page 74 Friday, February 3, 2006 11:09 AM
Installing System Components 75
Figure 3-17. Installing a RAID Battery
Removing a RAID Battery
1
Disconnect the cable between the RAID battery and the SAS RAID controller daughter card. See
Figure 3-17.
2
Press down and to the left on the battery carrier to disengage the carrier from the chassis battery carrier
slots.
3
Gently pulling back the two guides holding the RAID battery into the battery carrier, draw out the
RAID battery from the battery carrier.
1 chassis battery carrier slot (2) 2 battery cable 3 battery carrier
4 SAS RAID controller daughter
card battery
1
3
4
2
Book.book Page 75 Friday, February 3, 2006 11:09 AM
76 Installing System Components
Configuring the Boot Device
NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See
support.dell.com for the latest support information about booting from external devices.
If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot)
controller. The device that the system boots from is determined by the boot order specified in the System
Setup program
.
The System Setup program provides options that the system uses to scan for installed boot devices. See
"Using the System Setup Program" on page 37 for information about the System Setup program.
Expansion Cards
The system is available with either a PCI-X or a PCI Express (PCIe) left riser board option. The PCI-X left
riser board provides two PCI-X 64-bit/133-MHz expansion slots, while the PCIe left riser board provides one
PCIe x8-lane expansion slot and one PCIe x4-lane expansion slot. The half-height center riser board
provided with both PCI-X and PCIe left riser board options features one PCIe x8-lane expansion slot. The
three expansion card slots are on separate buses.
Expansion Card Installation Guidelines
To identify expansion slots, see "Expansion-Card Riser-Board Components and PCI Buses" on page 142.
NOTE: The expansion-card slots are not hot-pluggable.
NOTE: Although the PCIe x4-lane expansion slot on the PCIe left riser option is physically a PCIe x8 connector, it
functions only as a PCIe x4-lane slot.
NOTE: Slot 1 on the central riser supports half-length expansion cards only. Slots 2 and 3 on the left riser support
full-length expansion cards.
NOTE: Your system supports up to two RAID expansion cards to manage external storage.
Installing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
NOTE: The procedure for installing expansion cards into the left and central risers is the same except that there is
no card guide for cards installing into the central riser, and only half-height cards are supported on the central
riser. Full-length expansion card installation is illustrated in Figure 3-18.
1
Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
3
Open the system. See "Opening the System" on page 54.
Book.book Page 76 Friday, February 3, 2006 11:09 AM
Installing System Components 77
4
Open the expansion-card guide latch and remove the filler bracket. See Figure 3-18.
5
Install the expansion card:
a
If the expansion card is full length, align its front edge with the front card guide. See Figure 3-18.
b
Position the expansion card so that the card-edge connector aligns with the expansion-card
connector on the expansion-card riser board.
c
Insert the card-edge connector firmly into the PCI card connector until the card is fully seated.
d
When the card is seated in the connector, close the expansion-card latch. See Figure 3-18.
Figure 3-18. Installing an Expansion Card
6
Connect any expansion-card cables for the new card.
See the documentation that came with the card for information about its cable connections.
7
Close the system. See "Closing the System" on page 55.
1 front card guide 2 expansion-card connector 3 card-edge connector
4 expansion card 5 expansion-card guide latch
5
1
3
2
4
Book.book Page 77 Friday, February 3, 2006 11:09 AM
78 Installing System Components
Removing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
Open the system. See "Opening the System" on page 54.
3
Disconnect all expansion-card cables.
4
Release the expansion card:
a
Open the expansion-card latch. See Figure 3-18.
b
Grasp the expansion card by its top corners, and carefully remove it from the expansion-card
connector.
5
If you are removing the card permanently, install a metal filler bracket over the empty expansion slot
opening and close the expansion-card latch.
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications
Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
6
Reconnect all expansion-card cables.
7
Close the system. See "Closing the System" on page 55.
Expansion-Card Cage
Removing the Expansion-Card Cage
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
NOTE: You must remove all expansion cards from the expansion-card cage before removing the expansion-card
cage from the system.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
Open the system. See "Opening the System" on page 54.
3
Disconnect all expansion-card cables.
4
Remove any expansion cards from the expansion-card cage. See "Removing an Expansion Card" on
page 78.
5
Press the two blue release latches on the expansion-card cage. See Figure 3-19.
Book.book Page 78 Friday, February 3, 2006 11:09 AM
Installing System Components 79
Figure 3-19. Installing and Removing the Expansion-Card Cage
6
Lift the cage straight up to clear the chassis. See Figure 3-19.
Replacing the Expansion-Card Cage
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Align the guides on each end of the expansion-card cage with the pins on the system board, and lower
the cage. See Figure 3-19.
2
Install any expansion cards.
3
Reconnect all expansion-card cables.
4
Close the system. See "Closing the System" on page 55.
1 expansion-card cage 2 chassis pins (2) 3 release latches (2)
1
2
3
Book.book Page 79 Friday, February 3, 2006 11:09 AM
80 Installing System Components
Installing a RAC Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
The optional Remote Access Controller (RAC) provides a set of advanced features for managing the
server remotely. The following procedure describes the steps for installing the optional RAC card.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
Open the system. See "Opening the System" on page 54.
3
Remove the plastic filler plug from the system back panel. See Figure 3-20.
4
Remove the central riser board. See "Removing the Central Riser Board" on page 100.
5
Angle the RAC card so that its NIC connector inserts through the back-panel RAC card opening, and
then straighten the card.
Figure 3-20. Installing a RAC Card
4
6
5
3
1
2
1 RAC-card connectors (2) 2 RAC-card cables (2) 3 retention standoff hole
4 RAC card 5 filler plug 6 support standoffs holes(2)
Book.book Page 80 Friday, February 3, 2006 11:09 AM
Installing System Components 81
6
Align the front edge of the RAC card with the two front plastic retention standoffs adjacent to the
RAC system board connector, and press down the side of the card until it is fully seated. See
Figure 3-20.
When the front of the card is fully seated, the plastic standoff snaps over the edge of the card.
7
Connect the two short ribbon cables to the RAC card and the system board. See Figure 6-2 for the
connector locations
NOTICE: Be careful when attaching cables to the system board that you do not damage the surrounding system
board components.
aConnect one cable to connector 1 on the RAC card and to RAC_CONN1 on the system board.
bConnect the second cable to connector 2 on the RAC card and to RAC_CONN2 on the system
board.
Reinstall the central riser board. See "Installing the Central Riser Board" on page 100.
NOTICE: When detaching the RAC cables from the system board, squeeze the metal ends of the cable connectors
and gently work the connector out of the socket. Do not pull on the cable to unseat the connector. Doing so can
damage the cable.
8
Close the system. See "Closing the System" on page 55.
9
Reconnect the system and peripherals to their power sources, and turn them on.
See the RAC card documentation for information on configuring and using the RAC card.
Optical Drive
An optional slimline optical drive is mounted on a tray that slides in the front panel and connects to the
controllers on the system board through the SAS backplane board.
Removing the Optical Drive
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system, including any attached peripherals, and disconnect the system from its electrical
outlet.
2
Remove the bezel. See "Removing the Front Bezel" on page 53.
3
Open the system. See "Opening the System" on page 54
4
Disconnect the optical drive cable from the back of the drive.
5
To remove the optical drive, press down and forward on the blue tray release tab and slide the drive tray
out of the system. See Figure 3-21.
Book.book Page 81 Friday, February 3, 2006 11:09 AM
82 Installing System Components
Figure 3-21. Removing and Installing the Optical Drive Tray
Installing the Optical Drive
1
Align the optical drive tray with its opening in the front panel.
The optical drive opening is above the hard-drive slots on the far right, or the flex bay, depending on
your system’s drive configuration (the hard-drives slots are identified by labels on the front panel of the
system).
2
Slide in the drive tray until the tray snaps into place. See Figure 3-21.
3
Connect the optical drive cable to the connector on the back of the drive.
4
Close the system. See "Closing the System" on page 55.
5
Replace the bezel. See "Replacing the Front Bezel" on page 54.
6
Reconnect your system and peripherals to their electrical outlets, and turn on the system.
1 optical-drive cable 2 optical-drive release tab 3 optical -drive tray
4 optical drive
2
4
3
1
Book.book Page 82 Friday, February 3, 2006 11:09 AM
Installing System Components 83
Diskette Drive
Removing the Diskette Drive From the System
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
Remove the front bezel, if attached. See "Removing the Front Bezel" on page 53.
3
Open the system. See "Opening the System" on page 54.
4
If your system configuration includes a tape backup device installed in the optional media bay, remove
the tape backup device’s strain relief bracket. See "Removing and Replacing the Tape Drive Cable
Retention Bracket" on page 88.
5
Disconnect the cable from the back of the diskette drive.
6
Release the diskette drive carrier from its slot in the media bay:
a
Gently squeeze down on the plastic tabs on the side of the carrier while pushing toward the front
of the system until you feel the carrier sliding freely forward.
b
Slide the carrier forward and out of the chassis. See
Figure 3-23.
Book.book Page 83 Friday, February 3, 2006 11:09 AM
84 Installing System Components
Figure 3-22. Installing and Removing the Diskette Drive From the System
Installing the Diskette Drive Into the System
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
Remove the front bezel, if attached. See "Removing the Front Bezel" on page 53.
3
Open the system. See "Opening the System" on page 54.
4
Install the diskette drive carrier into the system:
a
Align the slots on the bottom of the diskette drive carrier with the drive bay rails in the media bay.
b
Push the carrier toward the system front plate until the plastic latch on the carrier locks into
position.
5
Attach one end of the ribbon cable to the floppy connector (FLOPPY) on the system board and the
other end to the connector on the rear of the diskette drive. See Figure 6-2 for the location of the
floppy cable connector on the system board.
6
Close the system. See "Closing the System" on page 55.
1diskette drive carrier 2release tabs (2) 3media bay
2
3
1
Book.book Page 84 Friday, February 3, 2006 11:09 AM
Installing System Components 85
7
Replace the front bezel if removed in step 2. See "Replacing the Front Bezel" on page 54.
8
Reconnect the system and peripherals to their electrical outlets.
Removing the Diskette Drive From the Drive Carrier
1
Remove the diskette drive from the system. See "Removing the Diskette Drive From the System" on
page 83.
2
Gently draw one side of the carrier away from the diskette drive until the drive pops from the tray. See
Figure 3-23.
Figure 3-23. Installing and Removing the Diskette Drive Into and From the Drive Carrier
Installing the Diskette Drive Into the Drive Carrier
1
Align the back of the diskette drive with the back of the carrier.
2
Add the shim to the drive.
3
Gently push the drive into the carrier until it pops in securely. See Figure 3-23.
1diskette drive tray 2shim 3diskette drive
4diskette drive release tabs (2)
4
1
3
2
Book.book Page 85 Friday, February 3, 2006 11:09 AM
86 Installing System Components
SCSI Tape Drive
This section describes how to configure and install an internal SCSI tape drive.
NOTE: Installing a SCSI tape drive requires an optional SCSI controller card.
Removing and Installing an Internal SCSI Tape Drive
NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information
Guide.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
Remove the tape drive carrier from the media bay by squeezing the release tabs on either side of the
carrier down and forward, sliding the carrier gently from the bay. See Figure 3-24.
Figure 3-24. Removing and Installing the Tape Drive Carrier
3
Remove the four screws affixing the tape drive blank to the rails, and set the rails aside for installation
onto the drive. See Figure 3-25.
1tape drive blank 2tape drive rails 3release tab (2)
4media bay
2
1
3
4
Book.book Page 86 Friday, February 3, 2006 11:09 AM
Installing System Components 87
4
Prepare the tape drive for installation.
Ground yourself by touching an unpainted metal surface on the back of the system, unpack the drive
(and controller card, if applicable), and compare the jumper and switch settings with those in the drive
documentation.
5
Aligning the four holes on the tape drive with the four screw holes on the tape drive rails, affix the rails
to the drive.
6
Insert the tape drive along the rails in the media bay. See Figure 3-25.
Figure 3-25. Removing and Installing an Internal SCSI Tape Drive
7
Route the tape drive's SCSI interface cable through the tape drive cable retention bracket and connect
it to the connector on the SCSI controller card. See "Removing and Replacing the Tape Drive Cable
Retention Bracket" on page 88.
8
Connect the tape drive power cable to the tape drive power connector on the backplane. See Figure 6-4
or Figure 6-5 for the connector location.
9
Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
10
Perform a tape backup and verification test with the drive as instructed in the software documentation
that came with the drive.
1screws (4) 2tape drive rails (2) 3rail release tabs (2)
4tape drive
12
4
3
Book.book Page 87 Friday, February 3, 2006 11:09 AM
88 Installing System Components
Removing and Replacing the Tape Drive Cable Retention Bracket
The optional tape drive available with the 3.5" x4 and 2.5" x8 backplane configurations connects to the
system board through an expansion card plugged into one of the PCI expansion card slots. The tape drive
cable is routed along the right side of the chassis and behind the tape drive cable retention bracket.
To remove the tape drive cable retention bracket, gently draw the blue release latch toward the center of
the system while sliding the cable retention bracket toward the front of the system and disengaging the
bracket from the chassis wall. See Figure 3-26.
To replace the bracket, align the bracket clips with their slots on the chassis wall, then slide the bracket
toward the back of the system until all the clips and the blue release latch are fully engaged.
Figure 3-26. Installing and Removing the Tape Drive Cable Retention Bracket
1 tape drive cable 2 SCSI controller card 3 release latch
4 bracket clips (6) 5 tape drive cable retention
bracket
2
1
3
4
5
Book.book Page 88 Friday, February 3, 2006 11:09 AM
Installing System Components 89
System Memory
You can upgrade your system memory to a maximum of 32 GB by installing 533MHz or 667MHz fully
buffered (FB) DDR II memory modules in sets of 256-MB, 512-MB, 1-GB, 2-GB, or 4-GB. The eight
memory sockets are located on the system board under the cooling shroud adjacent to the power supply
bays. See Figure 6-2. You can purchase memory upgrade kits from Dell.
NOTICE: If you remove your original memory modules from the system during a memory upgrade, keep them
separate from any new memory modules that you may have, even if you purchased the new memory modules from
Dell. Use only 533 MHz or 667 MHz DDR II FB-DIMMs.
The memory module sockets are divided into two equal branches (0 and 1). Each branch consists of two
channels:
• Channel 0 and channel 1 are in branch 0.
• Channel 2 and channel 3 are in branch 1.
Each channel consists of two DIMM sockets:
• Channel 0 contains DIMM_1, DIMM_5.
• Channel 1 contains DIMM _2, DIMM_6.
• Channel 2 contains DIMM_3, DIMM_7.
• Channel 3 contains DIMM _4, DIMM _8.
The first DIMM socket of each channel has white release tabs.
General Memory Module Installation Guidelines
To ensure optimal performance of your system, observe the following guidelines when configuring your
system memory.
• Use only qualified Fully-Buffered DIMMs (FBDs). FBDs can be either s
ingle-ranked
or d
ual-ranked
.
FBDs m
arked with a 1R are single
-r
anked and modules marked with a 2R are dual
-r
anked.
• A minimum of two identical FBDs must installed.
• DIMM sockets must be populated by lowest number first.
• FBDs m
ust be installed in pairs of matched memory size, speed, and technology
, and the total
number of FBDs in the configuration must total two, four, or eight. For best system performance, all
four, or eight FBDs should be identical memory size, speed, and technology.
•Memory sp
aring and
memory m
irroring require
e
ight FBDs, and all FBDs must be of identical
memory size, speed, and technology.
• Memory sparing and memory mirroring cannot be implemented at the same time.
Book.book Page 89 Friday, February 3, 2006 11:09 AM
90 Installing System Components
Non-Optimal Memory Configurations
System performance can be affected if your memory configuration does not conform to the preceding
installation guidelines. Your system may issue an error message during startup stating that your memory
configuration is non-optimal.
Memory Sparing Support
The system supports memory sparing if eight identical memory modules are installed in the system. The
memory sparing feature must be enabled in the System Setup program and can be used only if memory
mirroring is not enabled.
Memory sparing allocates four ranks of DIMM memory to the spare bank. These four ranks consist of the
first rank of memory in DIMM sockets 1 through 4. For single-rank DIMMs, the entire capacity of the
four DIMMs is allocated to sparing whereas for dual-rank DIMMs, only half of the four-DIMM capacity
is allocated to sparing. Table 3-2 shows how memory sparing splits the available and spared memory in
each of the single- and dual-ranked memory module combinations.
Memory Mirroring Support
The system supports memory mirroring if eight identical memory modules are installed in the system.
Mirroring must be enabled in the System Setup program and can be used only if memory sparing is not
enabled. In a mirrored configuration, the total available system memory is one-half of the total installed
memory.
Installing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
Open the system. See "Opening the System" on page 54.
3
Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 67.
Table 3-2. Memory Sparing Configurations
DIMMs Size/Type Total Memory Available Spare
8 256-MB single-rank 2 GB 1 GB 1 GB
512-MB single-rank 4 GB 2 GB 2 GB
1-GB single-rank 8 GB 4 GB 4 GB
2-GB single-rank 16 GB 8 GB 8 GB
2-GB dual-rank 16 GB 12 GB 4 GB
4-GB dual-rank 32 GB 24 GB 8 GB
Book.book Page 90 Friday, February 3, 2006 11:09 AM
Installing System Components 91
NOTICE: Never remove the memory cooling shroud without first powering down the system. Overheating of the
system can develop quickly resulting in a shutdown of the system and the loss of data.
4
Locate the memory module sockets on the system board. See Figure 6-2.
CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow time
for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM
components.
5
Press the ejectors on the memory module socket down and out, as shown in Figure 3-27, to allow the
memory module to be inserted into the socket.
Figure 3-27. Installing and Removing a Memory Module
6
Align the memory module's edge connector with the alignment key on the memory module socket, and
insert the memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to install the memory module in the
socket in only one way.
7
Press down on the memory module with your thumbs while pulling up on the ejectors with your index
fingers to lock the memory module into the socket.
When the memory module is properly seated in the socket, the ejectors on the memory module socket
align with the ejectors on the other sockets that have memory modules installed.
8
Repeat step 3 through step 7 of this procedure to install the remaining memory modules.
1memory module 2memory module socket
ejectors (2)
3socket
4alignment key
2
1
3
4
Book.book Page 91 Friday, February 3, 2006 11:09 AM
92 Installing System Components
9
Replace the memory cooling shroud. See "Installing the Cooling Shroud" on page 67.
NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can
develop quickly resulting in a shutdown of the system and the loss of data.
10
Close the system. See "Opening the System" on page 54.
11
(Optional) Enter the System Setup program, and check the
System Memory
setting on the main
System Setup
screen. See "Entering the System Setup Program" on page 37.
The system should have already changed the value to reflect the newly installed memory.
12
If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat
step 2 through step 11 of this procedure, checking to ensure that the memory modules are firmly
seated in their sockets.
13
Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on
page 132.
Removing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
Open the system. See "Opening the System" on page 54.
3
Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 67.
NOTICE: Never remove the memory cooling shroud without first powering down the system. Overheating of the
system can develop quickly resulting in a shutdown of the system and the loss of data.
4
Locate the memory module sockets on the system board. See Figure 6-2.
CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow the
DIMMs to cool before handling them. Handle the DIMMs by the card edges, and avoid touching the DIMM
components.
5
Press down and out on the ejectors on each end of the socket until the memory module pops out of the
socket. See Figure 3-27.
6
Replace the memory cooling shroud. See "Installing the Cooling Shroud" on page 67.
NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can
develop quickly resulting in a shutdown of the system and the loss of data.
7
Close the system. See "Closing the System" on page 55.
Book.book Page 92 Friday, February 3, 2006 11:09 AM
Installing System Components 93
Activating the Integrated NIC TOE
To add TCP/IP Offload Engine (TOE) functionality to the system’s integrated NIC, install the TOE
NIC hardware key in the TOE_KEY socket on the system board (
see Figure 6-2.)
Processors
You can upgrade your processor(s) to take advantage of future options in speed and functionality. Each
processor and its associated internal cache memory are contained in a land grid array (LGA) package that is
installed in a ZIF socket on the system board.
Removing a Processor
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1Prior to upgrading your system, download the latest system BIOS version on support.dell.com.
2
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
3
Open the system. See "Opening the System" on page 54.
4
Remove the fans. See "Removing a System Fan" on page 65
5
Remove the fan bracket. See "Removing the Fan Bracket" on page 68.
NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink
and be removed from the socket. It is recommended that you remove the heat sink while the processor is still
warm.
NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is
necessary to maintain proper thermal conditions.
6
Press the blue tab on the end of one of the heat-sink retention levers to disengage the lever, then lift
the lever 90 degrees. See Figure 3-28.
Book.book Page 93 Friday, February 3, 2006 11:09 AM
94 Installing System Components
Figure 3-28. Installing and Removing the Heat Sink
7
Wait 30 seconds for the heat sink to loosen from the processor.
8
Open the other heat sink retention lever.
9
If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then
counterclockwise direction until it releases from the processor. Do not pry the heat sink from the
processor.
10
Lift the heat sink off of the processor and set the heat sink aside.
11
Pull the socket-release lever 90 degrees upward until the processor is released from the socket. See
Figure 3-29.
12
Rotate the processor shield upward and out of the way.
1 heat sink 2 heat-sink retention levers (2) 3 retention lever latch
1
2
3
Book.book Page 94 Friday, February 3, 2006 11:09 AM
Installing System Components 95
Figure 3-29. Installing and Removing a Processor
13
Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new
processor.
NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins
can permanently damage the system board.
Installing a Processor
1
Unpack the new processor.
2Align the
p
rocessor with the
socket keys on t
he ZIF socket. See
Figure 3-29.
3
I
nstall the processor in the socket.
NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when
you turn it on. When placing the processor in the socket, be careful not to bend the pins in the socket.
aIf the release lever on the processor socket is not positioned all the way up, move it to that
position.
bWith the
p
rocessor and
the
socket
keys
aligned, set the processor lightly in the socket.
NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into
the socket.
c
Close the processor shield. See Figure 3-29.
d
W
hen the processor is fully seated in the socket, rotate the socket release lever back down until
it snaps into place, securing the processor.
See Figure 3-29.
1 notch in processor (2) 2 processor 3 socket-release lever
4 processor shield 5 ZIF socket 6 socket key (2)
3
6
4
5
1
2
Book.book Page 95 Friday, February 3, 2006 11:09 AM
96 Installing System Components
4
Install the heat sink.
NOTE: If you did not receive a replacement heat sink, use the heat sink that you removed in step 10.
a
If you receive a heat sink and pre-applied thermal grease with your processor kit, remove the
protective sheet from the thermal grease layer on top of the heat sink.
If you did not receive a replacement heat sink with your processor kit, do the following:
• Using a clean lint-free cloth, remove the existing thermal grease from the heat sink you
removed in step 10.
• Open the grease packet included with your processor kit and apply thermal grease evenly to
the top of the processor.
bPlace the heat sink on the processor. See
Figure 3-28
.
cClose one of the two heat sink retention levers until it locks. See
Figure 3-28
.
d
Repeat for the other heat sink retention lever.
5
Reinstall the fan bracket. See "Replacing the Fan Bracket" on page 69.
6
Close the system. See "Closing the System" on page 55.
As the system boots, it detects the presence of the new processor and automatically changes the system
configuration information in the System Setup program.
7
Press <F2> to enter the System Setup program, and check that the processor information
matches the
new system configuration. See "Entering the System Setup Program" on page 37.
8
Run the system diagnostics to verify that the new processor operates correctly.
See "Running the System Diagnostics" on page 132 for information about running the diagnostics.
System Battery
The system battery is a 3.0-volt (V), coin-cell battery.
Replacing the System Battery
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only
with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the
manufacturer's instructions. See your System Information Guide for additional information.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
Open the system. See "Opening the System" on page 54
Book.book Page 96 Friday, February 3, 2006 11:09 AM
Installing System Components 97
3
Locate the battery socket. See "System Board Connectors" on page 137.
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with
the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the
battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the
system board.
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or
removing a battery.
4
Remove the system battery.
a
Support the battery connector by pressing down firmly on the positive side of the connector.
b
While supporting the battery connector, press the battery toward the positive side of the
connector and pry it up out of the securing tabs at the negative side of the connector.
Figure 3-30. Replacing the System Battery
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or
removing a battery.
5
Install the new system battery.
a
Support the battery connector by pressing down firmly on the positive side of the connector.
b
Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of
the connector.
c
Press the battery straight down into the connector until it snaps into place.
6
Close the system. See "Closing the System" on page 55.
7
Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
1 positive side of battery
connector
2 system battery 3 negative side of battery
connector
2
3
1
Book.book Page 97 Friday, February 3, 2006 11:09 AM
98 Installing System Components
8
Enter the System Setup program to confirm that the battery is operating properly. See "Entering the
System Setup Program" on page 37.
9
Enter the correct time and date in the System Setup program's
Time
and
Date
fields.
10
Exit the System Setup program.
11
To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for
at least an hour.
12
After an hour, reconnect the system to its electrical outlet and turn it on.
13
Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on
page 147 for instructions on obtaining technical assistance.
Expansion-Card Riser Boards
Removing the Left Expansion-Card Riser Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 54.
3
Remove any expansion cards from the left riser expansion-card slots. See "Removing an Expansion
Card" on page 78.
4
Remove the expansion-card cage. See "Removing the Expansion-Card Cage" on page 78.
5
Remove the expansion-card riser board:
a
Pull the expansion-card riser release pin. See Figure 3-31.
b
While pulling the release pin, slide the riser board away from the expansion card openings.
c
Lift the riser board from the six securing tabs.
Book.book Page 98 Friday, February 3, 2006 11:09 AM
Installing System Components 99
Figure 3-31. Replacing the Left Riser Board
Installing the Left Riser Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Place the riser board in the expansion-card cage so that the six securing tabs are fully inserted in the six
securing slots on the riser board. See Figure 3-31.
2
Slide the riser board toward the expansion card openings until you feel the riser-board release pin snap
into place.
3
Replace the expansion-card cage. See "Replacing the Expansion-Card Cage" on page 79.
4
Install all expansion cards in the expansion-card slots. See "Installing an Expansion Card" on page 76.
5
Close the system. See "Closing the System" on page 55.
1 riser release pin 2 expansion-card rails 3 expansion-card cage
4 riser securing tabs (6) 5 riser securing slots (6)
2
4
1
3
5
Book.book Page 99 Friday, February 3, 2006 11:09 AM
100 Installing System Components
Removing the Central Riser Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Press the blue release tab in the center of the central riser to release the board from the system board
socket while easing both ends of the riser upward.
2
Lift the central riser board from the two guide pins on either end, and draw the riser away from the
system board.
Figure 3-32. Replacing the Central Riser Board
Installing the Central Riser Board
1
Fitting the two guides over the guide pins on the system board, gently lower the central riser board
until the board connector is firmly seated into the system board socket. See Figure 3-32.
1 card guide (2) 2 release tab 3 central riser board
4 guide pins (2) 5 system board socket
4
3
2
5
1
Book.book Page 100 Friday, February 3, 2006 11:09 AM
Installing System Components 101
Sideplane Board
Removing the Sideplane Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 54.
3
Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on
page 74.
4
Remove any cables from the sideplane board.
5
Pressing inward on the sideplane release tabs, lift the sideplane up and away from the system. See
Figure 3-33
Book.book Page 101 Friday, February 3, 2006 11:09 AM
102 Installing System Components
Figure 3-33. Sideplane Removal and Installation
Installing the Sideplane Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2
Align the two guides on the sideplane board with the two pins on the SAS backplane board, and gently
lower the sideplane so that the sideplane connector is fully seated into the SAS backplane board
connector. See Figure 3-33.
3
Reattach any cables to the sideplane board.
4
If applicable, replace the storage controller daughter card. See "Installing a SAS Controller Daughter
Card" on page 70.
5
Close the system. See "Closing the System" on page 55.
1sideplane board 2sideplane release tabs (2) 3guides (2)
4backplane connector 5pins (2)
1
2
5
3
4
Book.book Page 102 Friday, February 3, 2006 11:09 AM
Installing System Components 103
SAS Backplane Board
Removing the SAS Backplane Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 54.
3
If applicable, disconnect the optical drive from the SAS backplane board. See "Removing the Optical
Drive" on page 81.
4
If applicable, disconnect the diskette drive. See "Removing the Diskette Drive From the System" on
page 83.
5
If applicable, disconnect the tape drive. See "Removing and Installing an Internal SCSI Tape Drive" on
page 86.
6
Remove the hard drives. See "Removing a Hot-Plug Hard Drive" on page 57.
NOTE: To properly reinstall the hard drives, ensure that you record which hard drive you remove from which
bay.
7
Disconnect the SAS cable(s) and control panel cable from the backplane connectors. See "SAS and
SAS RAID Controller Daughter Card Cabling Guidelines" on page 72 and "Removing the Control
Panel Assembly" on page 105.
8
If applicable, remove the storage controller daughter card. See "Removing a SAS Controller Daughter
Card" on page 74.
9
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 67.
10
Remove the fans. See "Removing a System Fan" on page 65
11
Remove the fan bracket. See "Removing the Fan Bracket" on page 68.
12
Remove the SAS backplane board:
a
Pull the SAS-backplane board release pin. See Figure 3-34.
b
While pulling the release pin, tilt the backplane board toward the back of the system.
c
Lift the backplane board from its securing tabs and remove the backplane board from the chassis.
Book.book Page 103 Friday, February 3, 2006 11:09 AM
104 Installing System Components
Figure 3-34. SAS Backplane Board Removal
Installing the SAS Backplane Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Place the SAS backplane board so that the securing tabs on the drive cage are fully inserted into the
securing slots on the backplane board. See Figure 3-34.
2
Pull the SAS-backplane board release pin. See Figure 3-34.
3
While pulling the release pin, tilt the SAS-backplane board toward the front of the system until it
stops, then release the release pin and ensure that it snaps into place.
4
Replace the fan bracket. See "Replacing the Fan Bracket" on page 69.
5
Replace the fans. See "Replacing a Cooling Fan" on page 66.
6
Replace the cooling shroud. See "Installing the Cooling Shroud" on page 67.
1drive carrier 2SAS-backplane board release
pin
3SAS backplane board
4securing slots (10) 5securing tabs (10)
2
1
5
34
Book.book Page 104 Friday, February 3, 2006 11:09 AM
Installing System Components 105
7
Reinstall the SAS controller daughter card. See "Installing a SAS Controller Daughter Card" on
page 70.
8
Reattach the SAS controller daughter card cables and the control panel cable. See "SAS and SAS RAID
Controller Daughter Card Cabling Guidelines" on page 72.
9
Reinstall the hard drives. See "Installing a Hot-Plug Hard Drive" on page 57.
NOTE: Reinstall the hard drives in the same drive bays from which they were removed.
10
If applicable, reconnect the internal tape drive. See "Removing and Installing an Internal SCSI Tape
Drive" on page 86.
11
If applicable, reconnect the diskette drive. See "Installing the Diskette Drive Into the System" on
page 84.
12
If applicable, reconnect the optical drive. See "Installing the Optical Drive" on page 82.
13
Close the system. See "Closing the System" on page 55.
Control Panel Assembly (Service-only Procedure)
NOTE: The control panel assembly consists of two separate modules—the display module and the control panel
circuit board. Use the following instructions to remove and install either module.
Removing the Control Panel Assembly
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
If applicable, remove the bezel. See "Removing the Front Bezel" on page 53.
2
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3
Open the system. See "Opening the System" on page 54.
4
Disconnect the control panel cable at back of the control panel board. See Figure 3-35.
NOTICE: Do not pull on the cable to unseat the connector. Doing so can damage the cable.
a
Squeeze the metal tabs on the ends of the cable connector.
b
Gently work the connector out of the socket.
5
Disconnect the display module cable from the control panel board. See Figure 3-35.
6
Remove the three screws that secure the control panel board to the system chassis and remove the
board. See Figure 3-35.
7
Remove the display module:
a
Insert the end of paper clip into the hole on the right side of the display module and gently pry off
the label.
Book.book Page 105 Friday, February 3, 2006 11:09 AM
106 Installing System Components
b
Using a T10 Torx driver, remove the two screws that secure the display module to the system
chassis.
c
Remove the display module from the chassis cutout.
Figure 3-35. Control Panel Removal
Installing the Control Panel Assembly
1
Insert the display module into the chassis cutout and secure with the two Torx screws.
2
Affix the display module label to the display module.
3
Install the control panel board in the system chassis and secure with the three Phillips screws. See
Figure 3-35.
5
6
2
1
3
4
7
1 display module label 2 display module securing
screws (2)
3 display module
4 display module cable 5 control panel cable 6 control panel circuit board
7 control-panel circuit board
securing screws (3)
Book.book Page 106 Friday, February 3, 2006 11:09 AM
Installing System Components 107
4
Connect the display module cable to the control panel board. See Figure 3-35.
5
Connect the control panel cable to the control panel board. See Figure 3-35.
6
Close the system. See "Closing the System" on page 55.
7
Reconnect the system to the power source and turn on the system and attached peripherals.
8
If applicable, install the bezel.
System Board (Service-only Procedure)
Removing the System Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2
Open the system. See"Opening the System" on page 54
3
If applicable, remove any expansion cards. See "Installing an Expansion Card" on page 77
4
Remove the expansion-card cage. See "Removing the Expansion-Card Cage" on page 78
5
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 67.
6
Remove the fans. See "Removing a System Fan" on page 65.
7
Remove the fan bracket. See "Removing the Fan Bracket" on page 68
8
If applicable, remove the RAC card. See "Installing a RAC Card" on page 80
CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow time
for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM
components.
9
Remove the memory modules. See "Removing Memory Modules" on page 92.
NOTE: While removing the memory modules, record the memory module socket locations to ensure proper
installation.
10
Remove the heatsink(s) and microprocessor(s). See "Removing a Processor" on page 93.
11
Remove the TOE key, if present. See Figure 6-2 for the location of the TOE key.
12
Remove the sideplane. See "Removing the Sideplane Board" on page 101.
13
Remove the SAS backplane. See "Removing the SAS Backplane Board" on page 103.
14
Remove the system board:
a
Pull the system-board tray riser release pin. See Figure 3-36.
b
While pulling the release pin, slide the system-board tray toward the front of the chassis.
c
Lift up the system-board tray and remove it from the chassis.
Book.book Page 107 Friday, February 3, 2006 11:09 AM
108 Installing System Components
Figure 3-36. System Board Removal
Installing the System Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
Lower the system-board tray until the tray sits flat on the bottom of the chassis.
2
Ensure that all 17 system-board securing tabs are fully inserted into the 17 system-board securing slots.
See Figure 3-36.
3
Slide the system-board tray toward the back of the chassis until it locks into position.
4
Replace the SAS backplane. See "Installing the SAS Backplane Board" on page 104.
1system-board tray 2system-board tray riser
release pin
3system board
4system-board securing tabs
3
2
1
4
Book.book Page 108 Friday, February 3, 2006 11:09 AM
Installing System Components 109
5
Replace the sideplane. See "Installing the Sideplane Board" on page 102
6
Reinstall the TOE key, if applicable. See Figure 6-2 for the TOE key’s location.
7
Replace the heatsink(s) and microprocessor(s). See "Installing a Processor" on page 95.
8
Replace the memory modules. See "Installing Memory Modules" on page 90.
9
If applicable, replace the RAC card. See "Installing a RAC Card" on page 80.
10
Replace the fan bracket. See "Replacing the Fan Bracket" on page 69.
11
Replace the fans. See "Replacing a Cooling Fan" on page 66.
12
Replace the cooling shroud. See "Installing the Cooling Shroud" on page 67.
13
Replace the expansion-card cage. See "Replacing the Expansion-Card Cage" on page 79.
14
If applicable, replace any expansion cards. See "Installing an Expansion Card" on page 76.
15
Close the system. See "Closing the System" on page 55.
Book.book Page 109 Friday, February 3, 2006 11:09 AM
110 Installing System Components
Book.book Page 110 Friday, February 3, 2006 11:09 AM
Troubleshooting Your System 111
Troubleshooting Your System
Safety First—For You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside
the system. While working inside the system, do not attempt to service the system except as
explained in this guide and elsewhere in your system documentation.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of
the components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against
electrostatic discharge.
Start-Up Routine
Look and listen during the system's start-up routine for the indications described in Table 1-1.
Table 4-1. Start-Up Routine Indications
Look/listen for: Action
A status or error message displayed on the front-panel
LCD.
See "LCD Status Messages" on page 19.
An error message displayed on the monitor. See "System Messages" on page 28.
Alert messages from the systems management
software.
See the systems management software documentation.
The monitor's power indicator. See "Troubleshooting the Video Subsystem" on page 113.
The keyboard indicators. See "Troubleshooting the Keyboard" on page 113.
The USB diskette drive activity indicator. See "Troubleshooting a USB Device" on page 115.
The USB CD drive activity indicator. See "Troubleshooting a USB Device" on page 115.
The diskette drive activity indicator. See "Troubleshooting a Diskette Drive" on page 121.
The CD drive activity indicator. See "Troubleshooting an Optical Drive" on page 123.
The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 124.
An unfamiliar constant scraping or grinding sound
when you access a drive.
See "Getting Help" on page 147.
Book.book Page 111 Friday, February 3, 2006 11:09 AM
112 Troubleshooting Your System
Checking the Equipment
This section provides troubleshooting procedures for external devices attached to the system, such as the
monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External
Connections" on page 112.
Troubleshooting IRQ Assignment Conflicts
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To
avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.
Table 4-2 lists the IRQ assignments.
Troubleshooting External Connections
Loose or improperly connected cables are the most likely source of problems for the system, monitor, and
other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external
cables are securely attached to the external connectors on your system. See "Front-Panel Features and
Indicators" on page 13 and "Back-Panel Features and Indicators" on page 17 for the front- and back-panel
connectors on your system.
Table 4-2. IRQ Assignment Defaults
IRQ Line Assignment
IRQ0 System timer
IRQ1 Keyboard controller
IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15
IRQ3 Serial port 2 (COM2 and COM4)
IRQ4 Serial port 1 (COM1 and COM3)
IRQ5 Remote access controller
IRQ6 Diskette drive controller
IRQ7 Reserved
IRQ8 Real-time clock
IRQ9 ACPI functions (used for power management)
IRQ10 Available
IRQ11 Available
IRQ12 PS/2 mouse port unless the mouse is disabled through the System Setup program
IRQ13 Math coprocessor
IRQ14 IDE CD drive controller
IRQ15 Available
Book.book Page 112 Friday, February 3, 2006 11:09 AM
Troubleshooting Your System 113
Troubleshooting the Video Subsystem
Problem
• Monitor is not working properly.
• Video memory is faulty.
Action
1
Check the system and power connections to the monitor.
2
Determine whether the system has an expansion card with a video output connector.
In this system configuration, the monitor cable should normally be connected to the connector on the
expansion card,
not
to the system’s integrated video connector.
To verify that the monitor is connected to the correct video connector, turn off the system and wait for
1 minute, then connect the monitor to the other video connector and turn the system on again.
3
Determine whether the system has monitors attached to both the front and rear video connectors.
The system supports only one monitor attached to either the front or rear video connector. When a
monitor is connected to the front panel, the back-panel video, and PS/2 keyboard and mouse
connectors are disabled.
If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved,
continue to the next step.
4
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see "Getting Help" on page 147.
Troubleshooting the Keyboard
Problem
• System message indicates a problem with the keyboard
• Keyboard is not functioning properly
Action
1
Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System
Setup Program" on page 37.
2
Examine the keyboard and its cable for signs of damage.
3
Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See
"Getting Help" on page 147.
Book.book Page 113 Friday, February 3, 2006 11:09 AM
114 Troubleshooting Your System
4
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
If the problem is not resolved, see
"Getting Help" on page 147
.
Troubleshooting the Mouse
Problem
• System message indicates a problem with the mouse.
• Mouse is not functioning properly.
Action
1
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
If the test fails, continue to the next step.
2
Examine the mouse and its cable for signs of damage.
If the mouse is not damaged, go to step 4.
If the mouse is damaged, continue to the next step.
3
Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse.
See "Getting Help" on page 147.
4
Enter the System Setup program and ensure that the USB port is enabled. See "Using the System
Setup Program" on page 37.
If the problem is not resolved,
see "Getting Help" on page 147.
Troubleshooting Basic I/O Functions
Problem
• Error message indicates a problem with a serial port.
• Device connected to a serial port is not operating properly.
Action
1
Enter the System Setup program and ensure that the serial port is enabled, and the serial port/COM
ports are configured appropriately for any applications you are using. See "Using the System Setup
Program" on page 37.
2
If the problem is confined to a particular application, see the application documentation for specific
port configuration requirements that the program may require.
3
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on
page 115.
Book.book Page 114 Friday, February 3, 2006 11:09 AM
Troubleshooting Your System 115
Troubleshooting a Serial I/O Device
Problem
• Device connected to the serial port is not operating properly.
Action
1
Turn off the system and any peripheral devices connected to the serial port.
2
Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable.
3
Turn off the system and the serial device, and swap the device with a comparable device.
4
Turn on the system and the serial device.
If the problem is resolved, replace the serial device. See "Getting Help" on page 147.
If the problem persists, see "Getting Help" on page 147.
Troubleshooting a USB Device
Problem
• System message indicates a problem with a USB device.
• Device connected to a USB port is not operating properly.
Action
1
Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System
Setup Program" on page 37.
2
Turn off the system and any USB devices.
3
Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.
4
Turn on the system and the reconnected device.
If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 147.
5
If possible, swap the interface cable with a working cable.
If the problem is resolved, replace the interface cable. See "Getting Help" on page 147.
6
Turn off the system and the USB device, and swap the device with a comparable device.
7
Turn on the system and the USB device.
If the problem is resolved, replace the USB device. See "Getting Help" on page 147.
If the problem persists, see "Getting Help" on page 147.
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116 Troubleshooting Your System
Troubleshooting a NIC
Problem
• NIC cannot communicate with network.
Action
1
Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 132.
2
Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 19.
• If the link indicator does not light, check all cable connections.
• If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
• Change the autonegotiation setting, if possible.
• Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.
3
Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's
documentation.
4
Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup
Program" on page 37.
5
Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission
speed. See the network equipment documentation.
6
Ensure that all network cables are of the proper type and do not exceed the maximum length. See
Network Cable Requirements in your
Getting Started Guide
.
Troubleshooting a Wet System
Problem
• Liquid spilled on the system.
• Excessive humidity.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2
Open the system. See "Opening and Closing the System" on page 54.
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Troubleshooting Your System 117
3
Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 78.
4
Let the system dry thoroughly for at least 24 hours.
5
Close the system. See "Opening and Closing the System" on page 54.
6
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the system does not start properly, see "Getting Help" on page 147.
7
If the system starts properly, shut down the system and reinstall all of the expansion cards that you
removed. See "Installing an Expansion Card" on page 76.
8
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
If the tests fail, see "Getting Help" on page 147.
Troubleshooting a Damaged System
Problem
• System was dropped or damaged.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Open the system. See "Opening and Closing the System" on page 54.
2
Ensure that the following components are properly installed:
• Expansion cards and risers
• Power supplies
•Fans
• Processors and heat sinks
• Memory modules
• Drive-carrier connections to the SAS backplane board, if applicable
3
Ensure that all cables are properly connected.
4
Close the system. See "Opening and Closing the System" on page 54.
5
Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on
page 132.
If the tests fail, see "Getting Help" on page 147.
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118 Troubleshooting Your System
Troubleshooting the System Battery
Problem
• System message indicates a problem with the battery.
• System Setup program loses system configuration information.
• System date and time do not remain current.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system
configuration information. This situation is caused by a defective battery.
Action
1
Re-enter the time and date through the System Setup program. See "Using the System Setup Program"
on page 37.
2
Turn off the system and disconnect it from the electrical outlet for at least one hour.
3
Reconnect the system to the electrical outlet and turn on the system.
4
Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace the battery. See "System
Battery" on page 96.
If the problem is not resolved by replacing the battery, see "Getting Help" on page 147.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate
normally except for the time kept in the System Setup program, the problem may be caused by software rather than
by a defective battery.
Troubleshooting Power Supplies
Problem
• System-status indicators are amber.
• Power-supply fault indicators are amber.
• Front-panel status LCD indicates a problem with the power supplies.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for complete
information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 131.
2
Locate the faulty power supply.
The power supply's fault indicator is lit. See "Power Indicator Codes" on page 18.
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Troubleshooting Your System 119
NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate. The
system is in the redundant mode when two power supplies are installed. Remove and install only one power supply
at a time in a system that is powered on. Operating the system for extended periods of time with only one power
supply installed, without a power supply blank installed, can cause the system to overheat.
Remove the faulty power supply. See "Removing a Power Supply" on page 63.
3
Ensure that the power supply is properly installed by removing and reinstalling it. See "Replacing a
Power Supply" on page 64.
NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply
and to determine if it is working properly. The power indicator turns green to signify that the power supply is
functioning properly. See "Power Indicator Codes" on page 18.
4
Check the indicators to see if the problem is resolved. If not, remove the faulty power supply. See
"Removing a Power Supply" on page 63.
5
Install a new power supply. See "Replacing a Power Supply" on page 64.
If the problem persists, see "Getting Help" on page 147.
Troubleshooting System Cooling Problems
Problem
• Systems management software issues a fan-related error message.
Action
Ensure that none of the following conditions exist:
• Ambient temperature is too high.
• External airflow is obstructed.
• Cables inside the system obstruct airflow.
• An individual cooling fan has failed. See "Troubleshooting a Fan" on page 119.
Troubleshooting a Fan
Problem
• System-status indicator is amber.
• Systems management software issues a fan-related error message.
• Front panel LCD indicates a problem with the fan.
Book.book Page 119 Friday, February 3, 2006 11:09 AM
120 Troubleshooting Your System
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
2
Open the system. See "Opening and Closing the System" on page 54.
CAUTION: The cooling fans are hot-pluggable. To maintain proper cooling while the system is on, only replace
one fan at a time.
3
Locate the faulty fan indicated by the LCD display or diagnostic software. For the identification
number of each fan, see Figure 3-9.
4
Ensure that the faulty fan's power cable is firmly attached to the fan power connector. See "System
Fans" on page 65.
NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly.
5
If the problem is not resolved, install a new fan. See "System Fans" on page 65.
If the replacement fan is working properly, close the system. See "Opening and Closing the System" on
page 54.
If the replacement fan does not operate, see "Getting Help" on page 147.
Troubleshooting System Memory
Problem
• Faulty memory module.
• Faulty system board.
• Front-panel status LCD indicates a problem with system memory.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
2
Turn on the system and attached peripherals.
If an error message does not appear, continue to the next step.
If an error messages appears, go to step 11.
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Troubleshooting Your System 121
3
Enter the System Setup program and check the system memory setting. See "Entering the System
Setup Program" on page 37.
If the amount of memory installed matches the system memory setting, go to step 11.
4
Remove the bezel. See "Front Bezel" on page 53.
5
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6
Open the system. See "Opening and Closing the System" on page 54.
7
Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 90.
8
Close the system. See "Opening and Closing the System" on page 54.
9
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
10
Enter the System Setup program and check the system memory setting. See "Using the System Setup
Program" on page 37.
If the amount of memory installed does not match the system memory setting, then perform the
following steps:
a
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
b
Open the system. See "Opening and Closing the System" on page 54.
NOTE: Several configurations for memory modules exist; see "General Memory Module Installation
Guidelines" on page 89.
c
Swap the memory module in socket 1 with another of the same capacity. See "Installing Memory
Modules" on page 90.
d
Close the system. See "Opening and Closing the System" on page 54.
e
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
f
As the system boots, observe the monitor screen and the indicators on the keyboard.
11
Perform the following steps:
a
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
b
Open the system. See "Opening and Closing the System" on page 54.
c
Perform step c through step f in step 10 for each memory module installed.
If the problem persists, see "Getting Help" on page 147.
Troubleshooting a Diskette Drive
Problem
• Error message indicates a diskette drive problem.
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122 Troubleshooting Your System
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Enter the System Setup program and verify that the diskette drive is configured correctly. See "Using
the System Setup Program" on page 37.
2
Open or remove the bezel. See "Front Bezel" on page 53.
3
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
4
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5
Open the system. See "Opening and Closing the System" on page 54.
6
Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system
board.
7
Ensure that a power cable is properly connected to the drive.
8
Close the system. See "Opening and Closing the System" on page 54.
9
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
10
Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
11
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
12
Open the system. See "Opening and Closing the System" on page 54.
13
Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 78.
14
Close the system. See "Opening and Closing the System" on page 54.
15
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
16
Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an
expansion card may be faulty. Continue to the next step.
If the tests fail, see "Getting Help" on page 147.
17
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
18
Open the system. See "Opening and Closing the System" on page 54.
19
Reinstall one of the expansion cards you removed in step 13. See "Installing an Expansion Card" on
page 76.
20
Close the system. See "Opening and Closing the System" on page 54.
21
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
22
Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
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Troubleshooting Your System 123
23
Repeat step 17 through step 23 until all expansion cards are reinstalled or one of the expansion cards
causes the tests to fail.
If the problem is not resolved, see "Getting Help" on page 147.
Troubleshooting an Optical Drive
Problem
• System cannot read data from a CD or DVD in an optical drive.
• Optical drive indicator does not blink during boot.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Try using a different CD or DVD that you know works properly.
2
Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the
System Setup Program" on page 37.
3
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
4
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5
Open the system. See "Opening and Closing the System" on page 54.
6
Ensure that the interface cable is securely connected to the optical drive and to the sideplane.
7
Ensure that a power cable is properly connected to the drive.
8
Close the system. See "Opening and Closing the System" on page 54.
9
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help" on page 147.
Troubleshooting an External SCSI Tape Drive
Problem
• Defective tape drive
• Defective tape cartridge
• Missing or corrupted tape-backup software or tape drive device driver
• Defective SCSI controller
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124 Troubleshooting Your System
Action
1
Remove the tape cartridge you were using when the problem occurred, and replace it with a tape
cartridge that you know works.
2
Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly. See
"Removing and Installing an Internal SCSI Tape Drive" on page 86.
3
Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4
Ensure that the tape drive’s interface/DC power cable is connected to the tape drive and SCSI
controller card.
5
Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is
terminated or not terminated, based on the interface cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and
enabling or disabling termination.
6
Run the appropriate online diagnostics tests. See "Using Server Administrator Diagnostics" on
page 131.
7
Open or remove the bezel. See "Front Bezel" on page 53.
8
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
9
Open the system. See "Opening and Closing the System" on page 54.
10
Ensure that the SCSI controller card is firmly seated in its connector. See "Installing an Expansion
Card" on page 76.
11
Close the system. See "Opening and Closing the System" on page 54.
12
Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.
13
If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting
instructions.
14
If you cannot resolve the problem, see "Getting Help" on page 147 for information on obtaining
technical assistance.
Troubleshooting a Hard Drive
Problem
• Device driver error.
• One or more hard drives not recognized by the system.
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Troubleshooting Your System 125
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up
all files on the hard drive.
1
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 131.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2
Remove the bezel. See "Removing the Front Bezel" on page 53.
3
If you are experiencing problems with multiple hard drives, skip to step 8. For a problem with a single
hard drive, continue to the next step.
4
Turn off your system, reseat the hard drive, and restart the system.
5
If your system has a SAS RAID controller daughter card, perform the following steps.
a
Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program.
See the documentation supplied with the host adapter for information about the configuration
utility.
b
Ensure that the hard drive has been configured correctly for the RAID.
c
Exit the configuration utility and allow the system to boot to the operating system.
6
Ensure that the required device drivers for your controller daughter card are installed and are
configured correctly. See the operating system documentation for more information.
NOTICE: Do not perform the following step if you have a SAS RAID controller daughter card.
7
If you have the non-RAID SAS controller daughter card, remove the hard drive and swap its drive bay
location with another hard drive that is functioning properly.
If the problem is resolved, reinstall the hard drive in the original bay. See "Installing a Hot-Plug Hard
Drive" on page 57.
If the hard drive functions properly in the original bay, the drive carrier could have intermittent
problems. Replace the hard-drive carrier.
See "Getting Help" on page 147.
If the hard drive functioned properly in another bay but does not function in the original bay, the SAS
backplane has a defective connector.
See "Getting Help" on page 147.
8
Check the cable connections inside the system:
a
Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet.
b
Open the system. See "Opening the System" on page 54.
Book.book Page 125 Friday, February 3, 2006 11:09 AM
126 Troubleshooting Your System
c
Verify that the cable connections between SAS backplane(s) and the SAS daughter card are
correct. See "Installing a SAS Controller Daughter Card" on page 70.
d
Verify that the SAS cables are securely seated in their connectors.
e
Verify that the power connectors on the SAS backplane(s) are securely seated in their connectors.
f
Close the system. See "Closing the System" on page 55.
g
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists,
see "Getting Help" on page 147.
Troubleshooting a SAS or SAS RAID Controller Daughter Card
NOTE: When troubleshooting a SAS or SAS RAID controller daughter card, also see the documentation for your
operating system and the controller daughter card.
Problem
• Error message indicates a problem with the SAS or SAS RAID controller daughter card.
• SAS or SAS RAID controller daughter card performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131.
2
Enter the System Setup program and ensure that the SAS or SAS RAID controller daughter card is
enabled. See "Using the System Setup Program" on page 37.
3
Restart the system and press the applicable key sequence to enter the configuration utility program:
• <Ctrl><C> for a SAS controller
• <Ctrl><R> for a SAS RAID controller
See the controller's documentation for information about configuration settings.
4
Check the configuration settings, make any necessary corrections, and restart the system.
If the problem is not resolved, continue to the next step.
5
Remove the bezel. See "Removing the Front Bezel" on page 53.
6
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
7
Open the system. See "Opening and Closing the System" on page 54.
8
Ensure that the controller card is firmly seated in its connector. See "SAS Controller Daughter Card"
on page 69.
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Troubleshooting Your System 127
9
If you have a SAS RAID controller daughter card, ensure that the following RAID components are
properly installed and connected:
• Memory module
• Battery
10
Verify that the cable connections between the SAS backplane(s) and the SAS controller daughter card
are correct. See "Installing a SAS Controller Daughter Card" on page 70.
11
Ensure that the cables are firmly connected to the SAS controller daughter card and the SAS
backplane board.
12
Close the system. See "Opening and Closing the System" on page 54.
13
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the
problem persists, proceed as follows:
• If you have a SAS controller daughter card,
see "Getting Help" on page 147.
• If you have a SAS RAID controller daughter card, replace the SAS RAID daughter card battery
.
See
"Installing a RAID Battery" on page 74. If replacing the battery does not solve the problem,
see
"Getting Help" on page 147.
Troubleshooting Expansion Cards
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the
expansion card.
Problem
• Error message indicates a problem with an expansion card.
• Expansion card performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Run the appropriate online diagnostic test. See "Using the System Setup Program" on page 37.
2
Open or remove the bezel. See "Front Bezel" on page 53.
3
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4
Open the system. See "Opening and Closing the System" on page 54.
5
Ensure that each expansion card is firmly seated in its connector. See"Installing an Expansion Card" on
page 76.
6
Close the system. See "Opening and Closing the System" on page 54.
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128 Troubleshooting Your System
7
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, go to the next step.
8
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9
Open the system. See "Opening and Closing the System" on page 54.
10
Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 78.
11
Close the system. See "Opening and Closing the System" on page 54.
12
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13
Run the appropriate online diagnostic test.
If the tests fail, see "Getting Help" on page 147.
14
For each expansion card you removed in step 10, perform the following steps:
a
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b
Open the system. See "Opening and Closing the System" on page 54.
c
Reinstall one of the expansion cards.
d
Close the system. See "Opening and Closing the System" on page 54.
e
Run the appropriate diagnostic test.
If the tests fail, see "Getting Help" on page 147.
Troubleshooting the Microprocessors
Problem
• Error message indicates a processor problem.
• Front-panel status LCD indicates a problem with the processors or system board.
• A heat sink is not installed for each processor.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 131.
2
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3
Open the system. See "Opening and Closing the System" on page 54.
4
Ensure that each processor and heat sink are properly installed. See "Processors" on page 93.
5
Close the system. See "Opening and Closing the System" on page 54.
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Troubleshooting Your System 129
6
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
7
Run the appropriate online diagnostic test.
If the tests fail or the problem persists, continue to the next step.
8
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9
Open the system. See "Opening and Closing the System" on page 54.
10
Remove processor 2, leaving only processor 1 installed. See "Processors" on page 93.
To locate the processors, see Figure 6-2.
If only one processor is installed,
see
"Getting Help" on page 147
.
11
Close the system. See "Opening and Closing the System" on page 54.
12
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13
Run the appropriate online diagnostic test.
If the tests complete successfully, go to step 19.
14
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
15
Open the system. See "Opening and Closing the System" on page 54.
16
Replace processor 1 with another processor of the same capacity. See "Processors" on page 93.
17
Close the system. See "Opening and Closing the System" on page 54.
18
Run the appropriate online diagnostic test.
If the tests complete successfully, replace processor 1.
See
"Getting Help" on page 147
.
19
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
20
Open the system. See "Opening and Closing the System" on page 54.
21
Reinstall the processors that you removed in step 10. See "Processors" on page 93.
22
Close the system. See "Opening and Closing the System" on page 54.
23
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists,
see
"Getting Help" on page 147
.
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130 Troubleshooting Your System
Book.book Page 130 Friday, February 3, 2006 11:09 AM
Running the System Diagnostics 131
Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before calling for technical assistance.
The purpose of the diagnostics is to test your system's hardware without requiring additional equipment
or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use
diagnostics test results to help you solve the problem.
Using Server Administrator Diagnostics
To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to
identify the problem, then use the system diagnostics.
To access the online diagnostics, log into the Server Administrator home page, and then click the
Diagnostics
tab. For information about using diagnostics, see the online help. For additional
information, see the
Server Administrator User's Guide
.
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or devices.
The system diagnostics menus and options allow you to:
• Run tests individually or collectively.
• Control the sequence of tests.
• Repeat tests.
• Display, print, or save test results.
• Temporarily suspend testing if an error is detected or terminate testing when a user-defined error
limit is reached.
• View help messages that briefly describe each test and its parameters.
• View status messages that inform you if tests are completed successfully.
• View error messages that inform you of problems encountered during testing.
When to Use the System Diagnostics
If a major component or device in the system does not operate properly, component failure may be
indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and
diskette drive) are functioning, you can use the system diagnostics to help identify the problem.
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132 Running the System Diagnostics
Running the System Diagnostics
The system diagnostics is run from the utility partition on your hard drive.
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause
invalid results or error messages. In addition, use only the program that came with your system (or an updated
version of that program).
1
As the system boots, press <F10> during POST.
2
From the utility partition main menu, select
Run System Diagnostics
, or select
Run Memory
Diagnostics
if you are troubleshooting memory.
When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing.
Next, the
Diagnostics
menu appears. The menu allows you to run all or specific diagnostics tests or to exit
the system diagnostics.
NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your
screen.
System Diagnostics Testing Options
Click the testing option in the
Main
Menu
window. Table 5-1 provides a brief explanation of testing
options.
Using the Custom Test Options
When you select
Custom Test
in the
Main
Menu
window, the
Customize
window appears and allows you
to select the device(s) to be tested, select specific options for testing, and view the test results.
Selecting Devices for Testing
The left side of the
Customize
window lists
devices that can be tested. Devices are grouped by device type
or by module, depending on the option you select. Click the
(+)
next to a device or module to view its
components. Click
(+)
on any component to view the tests that are available. Clicking a device, rather than
its components, selects all of the components of the device for testing.
Table 5-1. System Diagnostics Testing Options
Testing Option Function
Express Test Performs a quick check of the system. This option runs device tests
that do not require user interaction. Use this option to quickly identify
the source of your problem.
Extended Test Performs a more thorough check of the system. This test can take an
hour or longer.
Custom Test Tests a particular device.
Information Displays test results.
Book.book Page 132 Friday, February 3, 2006 11:09 AM
Running the System Diagnostics 133
Selecting Diagnostics Options
Use the
Diagnostics Options
area to select how you want to test a device. You can set the following options:
•
Non-Interactive Tests Only
— When checked, runs only tests that require no user intervention.
•
Quick Tests Only
— When checked, runs only the quick tests on the device. Extended tests will not
run when you select this option.
•
Show Ending Timestamp
— When checked, time stamps the test log.
•
Test Iterations
— Selects the number of times the test is run.
•
Log output file pathname
— When checked, enables you to specify where the test log file is saved.
Viewing Information and Results
The tabs in the
Customize
window provide information about the test and the test results. The following
tabs are available:
•
Results
— Displays the test that ran and the result.
•
Errors
— Displays any errors that occurred during the test.
•
Help
— Displays information about the currently selected device, component, or test.
•
Configuration
— Displays basic configuration information about the currently selected device.
•
Parameters
— If applicable, displays parameters that you can set for the test.
Book.book Page 133 Friday, February 3, 2006 11:09 AM
134 Running the System Diagnostics
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Jumpers and Connectors 135
Jumpers and Connectors
This section provides specific information about the system jumpers and describes the connectors on
the various boards in the system.
System Board Jumpers
Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the
jumper settings.
NOTE: To access the jumpers, remove the cooling shroud by lifting the release latch and sliding the shroud
towards the front of the system. See Figure 3-10.
NOTE: Lift up the memory module airflow shroud for easy access to the jumpers.
Book.book Page 135 Friday, February 3, 2006 11:09 AM
136 Jumpers and Connectors
Figure 6-1. System Board Jumpers
Table 6-1. System Board Jumper Settings
Jumper Setting Description
1 PWRD_EN
(default)
The password feature is enabled.
The password feature is disabled.
2 NVRAM_CLR
(default)
The configuration settings are retained at system boot.
The configuration settings are cleared at the next system
boot. (If the configuration settings become corrupted to
the point where the system will not boot, install the
jumper and boot the system. Remove the jumper before
restoring the configuration information.)
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169.
Book.book Page 136 Friday, February 3, 2006 11:09 AM
Jumpers and Connectors 137
System Board Connectors
See Figure 6-2 and Table 6-2 for the location and description of system board connectors.
Figure 6-2. System Board Connectors
12
25
3
4
5
6
7
8
9
11
12
13
14151617
10
24
19
20
21
22
23
18
Book.book Page 137 Friday, February 3, 2006 11:09 AM
138 Jumpers and Connectors
Table 6-2. System Board Connectors
Connector Description
1 RAC_CONN2 Remote Access Control (RAC) card 2
2 SATA_B SATA B connector
3 RAC_CONN1 Remote Access Control (RAC) card 1
4 DIMM 1 Memory module, slot 1
5 DIMM 5 Memory module, slot 5
6 DIMM 2 Memory module, slot 2
7 DIMM 6 Memory module, slot 6
8 DIMM 3 Memory module, slot 3
9 DIMM 7 Memory module, slot 7
10 DIMM 4 Memory module, slot 4
11 DIMM 8 Memory module, slot 8
12 CPU1 Microprocessor 1
13 FAN4_2U System cooling fan
14 FLOPPY Floppy drive connector
15 FAN3_2U System cooling fan
16 FAN2_2U System cooling fan
17 FAN1_2U System cooling fan
18 CPU2 Microprocessor 2
19 SIDEPLANE Sideplane connector
20 BACKPLANE Backplane power connector
21 TOE_KEY TCP/IP Offload Engine Key
22 RISER1 Left riser board connector
23 SATA_A SATA A connector
24 BATTERY System battery
25 RISER2 Central riser board connector
Book.book Page 138 Friday, February 3, 2006 11:09 AM
Jumpers and Connectors 139
SAS Backplane Board Connectors
Figure 6-3, Figure 6-4, and Figure 6-5 show the location of the connectors on the three SAS backplane board
options.
Figure 6-3. SAS Backplane Board Components: 3.5-inch x6 Option
3
9
7
6
front
back
8
421
10
5
1 drive 0 (SASDRV0) 2 primary SAS (SAS_A) 3 drive 2 (SASDRV2)
4 optical drive power (CD_PWR) 5 secondary SAS (SAS_B) 6 drive 4 (SASDRV4)
7 drive 5 (SASDRV5) 8 drive 3 (SASDRV3) 9 drive 1 (SASDRV1)
10 backplane power (BP_PWR)
Book.book Page 139 Friday, February 3, 2006 11:09 AM
140 Jumpers and Connectors
Figure 6-4. SAS Backplane Board Components: 3.5-inch x4 Option
5
7
front
back
3
2
1
6
4
1 drive 0 (SASDRV0) 2 SAS (SAS_A) 3 tape drive power connector
(J_TBU_PWR)
4 drive 2 (SASDRV2) 5 drive 3 (SASDRV3) 6 drive 1 (SASDRV1)
7 backplane power
(J_BP_PWR)
Book.book Page 140 Friday, February 3, 2006 11:09 AM
Jumpers and Connectors 141
Figure 6-5. SAS Backplane Board Components: 2.5-inch x8 Option
3
86
5
front
back
12
7
2
9
1
4
11
10
1 drive 0 (SASDRV0) 2 drive 2 (SASDRV2) 3 drive 3 (SASDRV3)
4 drive 5 (SASDRV5) 5 drive 6 (SASDRV5) 6 drive 7 (SASDRV4)
7 drive 4 (SASDRV5) 8 drive 1 (SASDRV5) 9 optical drive power (CD_PWR)
10 secondary SAS (SAS_B) 11 primary SAS (SAS_A) 12 backplane power (BP_PWR)
Book.book Page 141 Friday, February 3, 2006 11:09 AM
142 Jumpers and Connectors
Sideplane Board Connectors
See Figure 6-6 for the location and description of connectors on the sideplane board.
Figure 6-6. Sideplane Board Connectors
Expansion-Card Riser-Board Components and PCI Buses
Figure 6-7, Figure 6-8, and Figure 6-9 show the components on the optional PCI-X/PCIe expansion-card
riser boards, including the expansion-card slots and buses.
1 control panel (CTRL) 2 SAS controller daughter card
(PCIE_STORAGE)
3 chassis intrusion switch
4 CD IDE (IDE) 5 pin guides (2) 6 system board connector
1
5
6
2 3 4
Book.book Page 142 Friday, February 3, 2006 11:09 AM
Jumpers and Connectors 143
Figure 6-7. Optional PCIe Left Expansion-Card Riser Board Components
Figure 6-8. Optional PCI-X Left Expansion-Card Riser Board Components
1 riser release pin 2 slot 2 PCIe x8 lane width 3 slot 3 PCIe x4 lane width
4 pin guide (2) 5 system board connector
1 riser release pin 2 slot 2 PCI-X 133-MHz 3 slot 3 PCI-X 133-MHz
4 pin guide (2) 5 system board connector
2
3
4
1
5
5
23
4
1
Book.book Page 143 Friday, February 3, 2006 11:09 AM
144 Jumpers and Connectors
Figure 6-9. Optional PCIe Expansion-Card Central Riser Board Components
Disabling a Forgotten Password
The system's software security features include a system password and a setup password, which are discussed
in detail in "Using the System Setup Program" on page 37. The password jumper enables these password
features or disables them and clears any password(s) currently in use.
NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information
Guide.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
Open the system. See "Opening and Closing the System" on page 54.
3
Lift up the memory module shroud.
4
Remove the jumper plug from the password jumper.
See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on the system board.
5
Close the system.
6
Reconnect your system and peripherals to their electrical outlets, and turn on the system.
The existing passwords are not disabled (erased) until the system boots with the password jumper plug
removed. However, before you assign a new system and/or setup password, you must install the jumper
plug.
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system
disables the new password(s) the next time it boots.
7
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
1 slot 1 PCI-X - x8 lane width 2 system board connector
2
1
Book.book Page 144 Friday, February 3, 2006 11:09 AM
Jumpers and Connectors 145
8
Open the system. See "Opening and Closing the System" on page 54.
9
Install the jumper plug on the password jumper.
10
Lower the memory module shroud.
11
Close the system.
12
Reconnect your system and peripherals to their electrical outlets, and turn on the system.
13
Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Assigning a System Password" on
page 45.
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146 Jumpers and Connectors
Book.book Page 146 Friday, February 3, 2006 11:09 AM
Getting Help 147
Getting Help
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1
Complete the procedures in "Troubleshooting Your System" on page 111.
2
Run the system diagnostics and record any information provided.
3
Make a copy of the Diagnostics Checklist, and fill it out.
4
Use Dell's extensive suite of online services available at Dell Support at
support.dell.com
for help
with installation and troubleshooting procedures.
For more information, see "Online Services" on page 147.
5
If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with
any necessary procedures.
NOTE: Dell’s Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the
Dell
Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the technical support service, see "Technical Support Service" on page 148 and
"Before You Call" on page 150.
NOTE: Some of the following services are not always available in all locations outside the continental U.S.
Call your local Dell representative for information on availability.
Online Services
You can access Dell Support at
support.dell.com
. Select your region on the
WELCOME TO DELL
SUPPORT
page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
• World Wide Web
www.dell.com/
www.dell.com/ap/
(Asian/Pacific countries only)
www.dell.com/jp
(Japan only)
Book.book Page 147 Friday, February 3, 2006 11:09 AM
148 Getting Help
www.euro.dell.com
(Europe only)
www.dell.com/la
(Latin American countries)
www.dell.ca
(Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as
user:anonymous
, and use your e-mail address as your password.
• Electronic Support Service
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com
(Japan only)
support.euro.dell.com
(Europe only)
• Electronic Quote Service
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most
frequently asked by Dell customers about their portable and desktop computer systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the
technical support service. See the contact information for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to
support.dell.com
, or you
can call the automated order-status service. A recording prompts you for the information needed to locate
and report on your order. See the contact information for your region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about
Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "Before You Call" on page 150 and then see the contact
information for your region.
Book.book Page 148 Friday, February 3, 2006 11:09 AM
Getting Help 149
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see
www.dell.com/training
for more information.
This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell
for customer assistance. Have your invoice or packing slip available when you call. See the contact
information for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order,
visit the Dell website at
www.dell.com
. For the telephone number to call to speak to a sales specialist, see the
contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on
the outside of the box.
For the telephone number to call, see the contact information for your region.
2
Include a copy of the invoice and a letter describing the reason for the return.
3
Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests
you have run and any error messages reported by the system diagnostics.
4
Include any accessories that belong with the item(s) being returned (such as power cables, media such
as CDs and diskettes, and guides) if the return is for credit.
5
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and
returned to you.
Book.book Page 149 Friday, February 3, 2006 11:09 AM
150 Getting Help
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone
system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for
technical assistance and call from a telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer system itself. Ensure that the system documentation is available.
CAUTION: Before servicing any components inside your computer, see your Product Information Guide for
important safety information.
Book.book Page 150 Friday, February 3, 2006 11:09 AM
Getting Help 151
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:
See your operating system documentation to determine the contents of the system’s start-up
files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.
Description of problem and troubleshooting procedures you performed:
Book.book Page 151 Friday, February 3, 2006 11:09 AM
152 Getting Help
Contacting Dell
To contact Dell electronically, you can access the following websites:
• www.dell.com
•
support.dell.com
(support)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone
number listed for participating countries. If you do not see a telephone number listed that is specific for XPS
portable computers, you may contact Dell through the support number listed and your call will be routed
appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in
the following table. If you need assistance in determining which codes to use, contact a local or an
international operator.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla General Support
toll-free: 800-335-0031
Antigua and Barbuda General Support
1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
E-mail: us_latin_services@dell.com
E-mail for desktop and portable computers:
la-techsupport@dell.com
E-mail for servers and EMC
®
storage products:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Technical Support
toll-free: 0-800-444-0733
Technical Support Services
toll-free: 0-800-444-0724
Sales
0-810-444-3355
Aruba General Support
toll-free: 800-1578
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
General Support
13DELL-133355
Book.book Page 152 Friday, February 3, 2006 11:09 AM
Getting Help 153
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales
0820 240 530 00
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Support for XPS portable computers only
0820 240 530 81
Home/Small Business Support for all other Dell
computers
0820 240 530 14
Preferred Accounts/Corporate Support
0660 8779
Switchboard
0820 240 530 00
Bahamas General Support
toll-free: 1-866-278-6818
Barbados General Support
1-800-534-3066
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
Tech Support for XPS portable computers only
02 481 92 96
Tech Support for all other Dell computers
02 481 92 88
Tech Support Fax
02 481 92 95
Customer Care
02 713 15 65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda General Support
1-800-342-0671
Bolivia General Support
toll-free: 800-10-0238
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Website: www.dell.com/br
Customer Support, Tech Support
0800 90 3355
Technical Support Fax
51 481 5470
Customer Care Fax
51 481 5480
Sales
0800 90 3390
British Virgin Islands General Support
toll-free: 1-866-278-6820
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 153 Friday, February 3, 2006 11:09 AM
154 Getting Help
Brunei
Country Code: 673
Technical Support (Penang, Malaysia)
604 633 4966
Customer Care (Penang, Malaysia)
604 633 4888
Transaction Sales (Penang, Malaysia)
604 633 4955
Canada (North York, Ontario)
International Access Code: 011
Online Order Status: www.dell.ca/ostatus
AutoTech (automated Hardware and Warranty
Support)
toll-free: 1-800-247-9362
Customer Service (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Service (med./large business,
government)
toll-free: 1-800-326-9463
Customer Service (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
toll-free: 1-800-847-4096
Hardware Warranty Support (Home Sales/Small
Business)
toll-free: 1-800-906-3355
Hardware Warranty Support (med./large bus.,
government)
toll-free: 1-800-387-5757
Hardware Warranty Support (printers, projectors,
televisions, handhelds, digital jukebox, and wireless)
1-877-335-5767
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
1 866 440 3355
Cayman Islands General Support
1-800-805-7541
Chile (Santiago)
Country Code: 56
City Code: 2
Sales and Customer Support
toll-free: 1230-020-4823
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 154 Friday, February 3, 2006 11:09 AM
Getting Help 155
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support website: support.dell.com.cn
Technical Support E-mail: cn_support@dell.com
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
592 818 1350
Technical Support (Dell™ Dimension™ and
Inspiron)
toll-free: 800 858 2968
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, switches,
routers, and so on)
toll-free: 800 858 2920
Technical Support (printers)
toll-free: 800 858 2311
Customer Care
toll-free: 800 858 2060
Customer Care Fax
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia General Support
980-9-15-3978
Costa Rica General Support
0800-012-0435
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 155 Friday, February 3, 2006 11:09 AM
156 Getting Help
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Technical Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com
Technical Support for XPS portable computers only
7010 0074
Technical Support for all other Dell computers
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica General Support
toll-free: 1-866-278-6821
Dominican Republic General Support
1-800-148-0530
Ecuador General Support
toll-free: 999-119
El Salvador General Support
01-899-753-0777
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Website: support.euro.dell.com
Technical Support
09 253 313 60
Customer Care
09 253 313 38
Fax
09 253 313 99
Switchboard
09 253 313 00
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 156 Friday, February 3, 2006 11:09 AM
Getting Help 157
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com
Home and Small Business
Technical Support for XPS portable computers only
0825 387 129
Technical Support for all other Dell computers
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Technical Support for XPS portable computers only
06103 766-7222
Technical Support for all other Dell computers
06103 766-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 157 Friday, February 3, 2006 11:09 AM
158 Getting Help
Greece
International Access Code: 00
Country Code: 30
Website: support.euro.dell.com
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada General Support
toll-free: 1-866-540-3355
Guatemala General Support
1-800-999-0136
Guyana General Support
toll-free: 1-877-270-4609
Hong Kong
International Access Code: 001
Country Code: 852
Website: support.ap.dell.com
Technical Support E-mail: HK_support@Dell.com
Technical Support (Dimension and Inspiron)
2969 3188
Technical Support (OptiPlex, Latitude, and Dell
Precision)
2969 3191
Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)
2969 3196
Customer Care
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
3416 0912
Home and Small Business Division
2969 3105
India E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Technical Support
1600338045
and 1600448046
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 158 Friday, February 3, 2006 11:09 AM
Getting Help 159
Ireland (Cherrywood)
International Access Code: 00
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Technical Support for XPS portable computers only
1850 200 722
Technical Support for all other Dell computers
1850 543 543
U.K. Technical Support (dial within U.K. only)
0870 908 0800
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care
1850 200 982
Corporate Customer Care (dial within U.K. only)
0870 907 4499
Ireland Sales
01 204 4444
U.K. Sales (dial within U.K. only)
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Website: support.euro.dell.com
Home and Small Business
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Jamaica General Support (dial from within Jamaica only)
1-800-682-3639
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 159 Friday, February 3, 2006 11:09 AM
160 Getting Help
Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Website: support.jp.dell.com
Technical Support (servers)
toll-free: 0120-198-498
Technical Support outside of Japan (servers)
81-44-556-4162
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and
Inspiron)
81-44-520-1435
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free:0120-198-433
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
81-44-556-3894
Technical Support (PDAs, projectors, printers,
routers)
toll-free: 0120-981-690
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
International Access Code: 001
Country Code: 82
City Code: 2
E-mail: krsupport@dell.com
Support
toll-free: 080-200-3800
Support (Dimension, PDA, Electronics and
Accessories)
toll-free: 080-200-3801
Sales
toll-free: 080-200-3600
Fax
2194-6202
Switchboard
2194-6000
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 160 Friday, February 3, 2006 11:09 AM
Getting Help 161
Latin America Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
International Access Code: 00
Country Code: 352
Website: support.euro.dell.com
Support
3420808075
Home/Small Business Sales
+32 (0)2 713 15 96
Corporate Sales
26 25 77 81
Customer Care
+32 (0)2 481 91 19
Fax
26 25 77 82
Macao
Country Code: 853
Technical Support
toll-free: 0800 105
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Website: support.ap.dell.com
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free:1800880193
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free:1800881306
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 881 386
Customer Care
toll-free:
1800 881 306
(option 6)
Transaction Sales
toll-free:1800888202
Corporate Sales
toll-free:1800888213
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 161 Friday, February 3, 2006 11:09 AM
162 Getting Help
Mexico
International Access Code: 00
Country Code: 52
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat General Support
toll-free: 1-866-278-6822
Netherlands Antilles General Support
001-800-882-1519
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
Website: support.euro.dell.com
Technical Support for XPS portable computers only
020 674 45 94
Technical Support for all other Dell computers
020 674 45 00
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
New Zealand
International Access Code: 00
Country Code: 64
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
General Support
0800 441 567
Nicaragua General Support
001-800-220-1006
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 162 Friday, February 3, 2006 11:09 AM
Getting Help 163
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Website: support.euro.dell.com
Technical Support for XPS portable computers only
815 35 043
Technical Support for all other Dell products
671 16882
Relational Customer Care
671 17575
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama General Support
001-800-507-0962
Peru General Support
0800-50-669
Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22
Website: support.euro.dell.com
E-mail: pl_support_tech@dell.com
Customer Service Phone
57 95 700
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
International Access Code: 00
Country Code: 351
Website: support.euro.dell.com
Technical Support
707200149
Customer Care
800 300 413
Sales
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
21 424 01 12
Puerto Rico General Support
1-800-805-7545
St. Kitts and Nevis General Support
toll-free: 1-877-441-4731
St. Lucia General Support
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 163 Friday, February 3, 2006 11:09 AM
164 Getting Help
Singapore (Singapore)
International Access Code: 005
Country Code: 65
Website: support.ap.dell.com
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1800 394 7430
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 394 7488
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 394 7478
Customer Care
toll-free:
1 800 394 7430
(option 6)
Transaction Sales
toll-free: 1 800 394 7412
Corporate Sales
toll-free: 1 800 394 7419
Slovakia (Prague)
International Access Code: 00
Country Code: 421
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
02 5441 5727
Customer Care
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Gold Queue
011 709 7713
Technical Support
011 709 7710
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Southeast Asian and Pacific
Countries
Technical Support, Customer Service, and Sales
(Penang, Malaysia)
604 633 4810
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 164 Friday, February 3, 2006 11:09 AM
Getting Help 165
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Website: support.euro.dell.com
Home and Small Business
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
City Code: 8
Website: support.euro.dell.com
Technical Support for XPS portable computers only
0771 340 340
Technical Support for all other Dell products
08 590 05 199
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
20 140 14 44
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Website: support.euro.dell.com
E-mail: Tech_support_central_Europe@dell.com
Technical Support for XPS portable computers only
0848 33 88 57
Technical Support (Home and Small Business) for
all other Dell products
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 165 Friday, February 3, 2006 11:09 AM
166 Getting Help
Taiwan
International Access Code: 002
Country Code: 886
Website: support.ap.dell.com
E-mail: ap_support@dell.com
Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)
toll-free: 00801 86 1011
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 00801 60 1256
Customer Care
toll-free:
00801 60 1250
(option 5)
Transaction Sales
toll-free: 00801 65 1228
Corporate Sales
toll-free: 00801 651 227
Thailand
International Access Code: 001
Country Code: 66
Website: support.ap.dell.com
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Customer Care
toll-free:
1800 006 007
(option 7)
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Trinidad/Tobago General Support
1-800-805-8035
Turks and Caicos Islands General Support
toll-free: 1-866-540-3355
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 166 Friday, February 3, 2006 11:09 AM
Getting Help 167
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Website: support.euro.dell.com
Customer Care website:
support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support for XPS portable computers only
0870 366 4180
Technical Support (direct and general) for all other
products
0870 908 0800
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Home and Small Business Fax
0870 907 4006
Uruguay General Support
toll-free: 000-413-598-2521
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 167 Friday, February 3, 2006 11:09 AM
168 Getting Help
U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1
Automated Order-Status Service
toll-free: 1-800-433-9014
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Hardware and Warranty Support (Dell TV,
Printers, and Projectors) for Relationship
customers
toll-free 1-877-459-7298
Consumer (Home and Home Office) Support for
all other Dell products
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Printers and Projectors Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands General Support
1-877-673-3355
Venezuela General Support
8001-3605
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Book.book Page 168 Friday, February 3, 2006 11:09 AM
Glossary 169
Glossary
This section defines or identifies technical terms,
abbreviations, and acronyms used in your system
documents.
A — Ampere(s).
AC — Alternating current.
ACPI — Advanced Configuration and Power Interface. A
standard interface for enabling the operating system to
direct configuration and power management.
ambient temperature — The temperature of the area or
room where the system is located.
ANSI — American National Standards Institute. The
primary organization for developing technology standards
in the U.S.
application — Software designed to help you perform a
specific task or series of tasks. Applications run from the
operating system.
ASCII — American Standard Code for Information
Interchange.
asset tag — An individual code assigned to a system,
usually by an administrator, for security or tracking
purposes.
backup — A copy of a program or data file. As a
precaution, back up your system’s hard drive on a regular
basis. Before making a change to the configuration of your
system, back up important start-up files from your
operating system.
backup battery — A battery that maintains system
configuration, date, and time information in a special
section of memory when the system is turned off.
beep code — A diagnostic message in the form of a
pattern of beeps from your system’s speaker. For example,
one beep, followed by a second beep, and then a burst of
three beeps is beep code 1-1-3.
BIOS — Basic input/output system. Your system’s BIOS
contains programs stored on a flash memory chip. The
BIOS controls the following:
• Communications between the processor and
peripheral devices
• Miscellaneous functions, such as system messages
bit — The smallest unit of information interpreted by
your system.
blade — A module that contains a processor, memory, and
a hard drive. The modules are mounted into a chassis that
includes power supplies and fans.
BMC — Baseboard management controller.
boot routine — A program that clears all memory,
initializes devices, and loads the operating system when
you start your system. Unless the operating system fails to
respond, you can reboot (also called warm boot) your
system by pressing <Ctrl><Alt><Del>. Otherwise, you
must restart the system by pressing the reset button or by
turning the system off and then back on.
bootable diskette — A diskette that is used to start your
system if the system will not boot from the hard drive.
BTU — British thermal unit.
bus — An information pathway between the components
of a system. Your system contains an expansion bus that
allows the processor to communicate with controllers for
the peripheral devices connected to the system. Your
system also contains an address bus and a data bus for
communications between the processor and RAM.
C — Celsius.
cache — A fast storage area that keeps a copy of data or
instructions for quick data retrieval. When a program
makes a request to a disk drive for data that is in the
cache, the disk-cache utility can retrieve the data from
RAM faster than from the disk drive.
CD — Compact disc. CD drives use optical technology to
read data from CDs.
Book.book Page 169 Friday, February 3, 2006 11:09 AM
170 Glossary
cm — Centimeter(s).
cmos — Complementary metal-oxide semiconductor.
component — As they relate to DMI, components
include operating systems, computer systems, expansion
cards, and peripherals that are compatible with DMI.
Each component is made up of groups and attributes that
are defined as relevant to that component.
COMn — The device names for the serial ports on your
system.
control panel — The part of the system that contains
indicators and controls, such as the power button and
power indicator.
controller — A chip that controls the transfer of data
between the processor and memory or between the
processor and a peripheral.
conventional memory — The first 640 KB of RAM.
Conventional memory is found in all systems. Unless they
are specially designed, MS-DOS® programs are limited to
running in conventional memory.
coprocessor — A chip that relieves the system’s processor
of specific processing tasks. A math coprocessor, for
example, handles numeric processing.
CPU — Central processing unit. See processor.
DC — Direct current.
DDR — Double-data rate. A technology in memory
modules that potentially doubles the output.
device driver — A program that allows the operating
system or some other program to interface correctly with a
peripheral. Some device drivers—such as network
drivers—must be loaded from the config.sys file or as
memory-resident programs (usually, from the
autoexec.bat file). Others must load when you start the
program for which they were designed.
DHCP — Dynamic Host Configuration Protocol. A
method of automatically assigning an IP address to a
client system.
diagnostics — A comprehensive set of tests for your
system.
DIMM — Dual in-line memory module. See also memory
module.
DIN — Deutsche Industrie Norm.
directory — Directories help keep related files organized
on a disk in a hierarchical, “inverted tree” structure. Each
disk has a “root” directory. Additional directories that
branch off the root directory are called subdirectories.
Subdirectories may contain additional directories
branching off them.
DMA — Direct memory access. A DMA channel allows
certain types of data transfer between RAM and a device
to bypass the processor.
DMI — Desktop Management Interface. DMI enables
the management of your system’s software and hardware
by collecting information about the system’s components,
such as the operating system, memory, peripherals,
expansion cards, and asset tag.
DNS — Domain Name System. A method of translating
Internet domain names, such as www.dell.com, into IP
addresses, such as 143.166.83.200.
DRAM — Dynamic random-access memory. A system’s
RAM is usually made up entirely of DRAM chips.
DVD — Digital versatile disc.
ECC — Error checking and correction.
EEPROM — Electronically erasable programmable read-
only memory.
EMC — Electromagnetic compatibility.
EMI — Electromagnetic interference.
ERA — Embedded remote access. ERA allows you to
perform remote, or "out-of-band," server management on
your network server using a remote access controller.
ESD — Electrostatic discharge.
ESM — Embedded server management.
expansion bus — Your system contains an expansion bus
that allows the processor to communicate with controllers
for peripherals, such as NICs.
expansion card — An add-in card, such as a NIC or SCSI
adapter, that plugs into an expansion-card connector on
the system board. An expansion card adds some
specialized function to the system by providing an
interface between the expansion bus and a peripheral.
Book.book Page 170 Friday, February 3, 2006 11:09 AM
Glossary 171
expansion-card connector — A connector on the system
board or riser board for plugging in an expansion card.
F — Fahrenheit.
FAT — File allocation table. The file system structure
used by MS-DOS to organize and keep track of file
storage. The Microsoft® Windows® operating systems can
optionally use a FAT file system structure.
flash memory — A type of EEPROM chip that can be
reprogrammed from a utility on diskette while still
installed in a system; most EEPROM chips can only be
rewritten with special programming equipment.
format — To prepare a hard drive or diskette for storing
files. An unconditional format deletes all data stored on
the disk.
FSB — Front-side bus. The FSB is the data path and
physical interface between the processor and the main
memory (RAM).
ft — Feet.
FTP — File transfer protocol.
g — Gram(s).
G — Gravities.
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.
GB — Gigabyte(s); 1024 megabytes or 1,073,741,824
bytes. However, when referring to hard-drive capacity, the
term is usually rounded to 1,000,000,000 bytes.
graphics mode — A video mode that can be defined as x
horizontal by y vertical pixels by z colors.
group — As it relates to DMI, a group is a data structure
that defines common information, or attributes, about a
manageable component.
guarding — A type of data redundancy in which a set of
physical drives stores data and an additional drive stores
parity data. See also mirroring, striping, and RAID.
h — Hexadecimal. A base-16 numbering system, often
used in programming to identify addresses in the system’s
RAM and I/O memory addresses for devices. In text,
hexadecimal numbers are often followed by h.
headless system — A system or device that functions
without having a keyboard, mouse, or monitor attached.
Normally, headless systems are managed over a network
using an Internet browser.
host adapter — A host adapter implements
communication between the system’s bus and the
controller for a peripheral device. (Hard-drive controller
subsystems include integrated host adapter circuitry.) To
add a SCSI expansion bus to your system, you must install
or connect the appropriate host adapter.
Hz — Hertz.
I/O — Input/output. A keyboard is an input device, and a
monitor is an output device. In general, I/O activity can be
differentiated from computational activity.
ID — Identification.
IDE — Integrated drive electronics. A standard interface
between the system board and storage devices.
integrated mirroring — Provides simultaneous physical
mirroring of two drives. Integrated mirroring functionality
is provided by the system’s hardware. See also mirroring.
internal processor cache — An instruction and data cache
built into the processor.
IP — Internet Protocol.
IPX — Internet package exchange.
IRQ — Interrupt request. A signal that data is about to be
sent to or received by a peripheral device travels by an IRQ
line to the processor. Each peripheral connection must be
assigned an IRQ number. Two devices can share the same
IRQ assignment, but you cannot operate both devices
simultaneously.
jumper — Small blocks on a circuit board with two or
more pins emerging from them. Plastic plugs containing a
wire fit down over the pins. The wire connects the pins
and creates a circuit, providing a simple and reversible
method of changing the circuitry in a board.
K — Kilo-; 1000.
Kb — Kilobit(s); 1024 bits.
Book.book Page 171 Friday, February 3, 2006 11:09 AM
172 Glossary
KB — Kilobyte(s); 1024 bytes.
Kbps — Kilobit(s) per second.
KBps — Kilobyte(s) per second.
key combination — A command requiring you to press
multiple keys at the same time (for example,
<Ctrl><Alt><Del>).
kg — Kilogram(s); 1000 grams.
kHz — Kilohertz.
KMM — Keyboard/monitor/mouse.
KVM — Keyboard/video/mouse. KVM refers to a switch
that allows selection of the system from which the video
is displayed and for which the keyboard and mouse are
used.
LAN — Local area network. A LAN is usually confined to
the same building or a few nearby buildings, with all
equipment linked by wiring dedicated specifically to the
LAN.
lb — Pound(s).
LCD — Liquid crystal display.
LED — Light-emitting diode. An electronic device that
lights up when a current is passed through it.
LGA—Land grid array. A type of processor socket. Unlike
the PGA, the LGA interface has no pins on the chip;
instead, the chip has pads that contact pins on the system
board.
Linux — A UNIX-like operating system that runs on a
variety of hardware systems. Linux is open source
software, which is freely available; however, the full
distribution of Linux along with technical support and
training are available for a fee from vendors such as
Red Hat Software.
local bus — On a system with local-bus expansion
capability, certain peripheral devices (such as the video
adapter circuitry) can be designed to run much faster than
they would with a traditional expansion bus. See also bus.
LVD — Low voltage differential.
m — Meter(s).
mA — Milliampere(s).
MAC address — Media Access Control address. Your
system’s unique hardware number on a network.
mAh — Milliampere-hour(s).
Mb — Megabit(s); 1,048,576 bits.
MB — Megabyte(s); 1,048,576 bytes. However, when
referring to hard-drive capacity, the term is often rounded
to mean 1,000,000 bytes.
Mbps — Megabits per second.
MBps — Megabytes per second.
MBR — Master boot record.
memory address — A specific location, usually expressed
as a hexadecimal number, in the system’s RAM.
memory module — A small circuit board containing
DRAM chips that connects to the system board.
memory — An area in your system that stores basic system
data. A system can contain several different forms of
memory, such as integrated memory (ROM and RAM)
and add-in memory modules (DIMMs).
MHz — Megahertz.
mirroring — A type of data redundancy in which a set of
physical drives stores data and one or more sets of
additional drives stores duplicate copies of the data.
Mirroring functionality is provided by software. See also
guarding, integrated mirroring, striping, and RAID.
mm — Millimeter(s).
ms — Millisecond(s).
MS-DOS® — Microsoft Disk Operating System.
NAS — Network Attached Storage. NAS is one of the
concepts used for implementing shared storage on a
network. NAS systems have their own operating systems,
integrated hardware, and software that are optimized to
serve specific storage needs.
NIC — Network interface controller. A device that is
installed or integrated in a system to allow connection to a
network.
NMI — Nonmaskable interrupt. A device sends an NMI
to signal the processor about hardware errors.
ns — Nanosecond(s).
Book.book Page 172 Friday, February 3, 2006 11:09 AM
Glossary 173
NTFS — The NT File System option in the
Windows 2000 operating system.
NVRAM — Nonvolatile random-access memory. Memory
that does not lose its contents when you turn off your
system. NVRAM is used for maintaining the date, time,
and system configuration information.
parity — Redundant information that is associated with a
block of data.
partition — You can divide a hard drive into multiple
physical sections called partitions with the fdisk
command. Each partition can contain multiple logical
drives. You must format each logical drive with the format
command.
PCI — Peripheral Component Interconnect. A standard
for local-bus implementation.
PDU — Power distribution unit. A power source with
multiple power outlets that provides electrical power to
servers and storage systems in a rack.
peripheral — An internal or external device, such as a
diskette drive or keyboard, connected to a system.
PGA — Pin grid array. A type of processor socket that
allows you to remove the processor chip.
pixel — A single point on a video display. Pixels are
arranged in rows and columns to create an image. A video
resolution, such as 640 x 480, is expressed as the number
of pixels across by the number of pixels up and down.
POST — Power-on self-test. Before the operating system
loads when you turn on your system, the POST tests
various system components such as RAM and hard drives.
processor — The primary computational chip inside the
system that controls the interpretation and execution of
arithmetic and logic functions. Software written for one
processor must usually be revised to run on another
processor. CPU is a synonym for processor.
protected mode — An operating mode that allows
operating systems to implement:
• A memory address space of 16 MB to 4 GB
• Multitasking
• Virtual memory, a method for increasing addressable
memory by using the hard drive
The Windows 2000 and UNIX 32-bit operating systems
run in protected mode. MS-DOS cannot run in protected
mode.
PS/2 — Personal System/2.
PXE — Preboot eXecution Environment. A way of
booting a system via a LAN (without a hard drive or
bootable diskette).
RAC — Remote access controller.
RAID — Redundant array of independent disks. A
method of providing data redundancy. Some common
implementations of RAID include RAID 0, RAID 1,
RAID 5, RAID 10, and RAID 50. See also guarding,
mirroring, and striping.
RAM — Random-access memory. The system’s primary
temporary storage area for program instructions and data.
Any information stored in RAM is lost when you turn off
your system.
RAS — Remote Access Service. This service allows users
running the Windows operating system to remotely access
a network from their system using a modem.
readme file — A text file, usually shipped with software or
hardware, that contains information supplementing or
updating the product’s documentation.
read-only file — A read-only file is one that you are
prohibited from editing or deleting.
ROM — Read-only memory. Your system contains some
programs essential to its operation in ROM code. A ROM
chip retains its contents even after you turn off your
system. Examples of code in ROM include the program
that initiates your system’s boot routine and the POST.
Book.book Page 173 Friday, February 3, 2006 11:09 AM
174 Glossary
ROMB — RAID on motherboard.
rpm — Revolutions per minute.
RTC — Real-time clock.
SAS — Serial-attached SCSI.
SATA — Serial Advanced Technology Attachment. A
standard interface between the system board and storage
devices.
SCSI — Small computer system interface. An I/O bus
interface with faster data transmission rates than standard
ports.
SDRAM — Synchronous dynamic random-access
memory.
sec — Second(s).
serial port — An I/O port used most often to connect a
modem to your system. You can usually identify a serial
port on your system by its 9-pin connector.
service tag — A bar code label on the system used to
identify it when you call Dell for technical support.
simple disk volume — The volume of free space on a
single dynamic, physical disk.
SMART — Self-Monitoring Analysis and Reporting
Technology. Allows hard drives to report errors and failures
to the system BIOS and then display an error message on
the screen.
SMP — Symmetric multiprocessing. Used to describe a
system that has two or more processors connected via a
high-bandwidth link and managed by an operating
system, where each processor has equal access to I/O
devices.
SNMP — Simple Network Management Protocol. A
standard interface that allows a network manager to
remotely monitor and manage workstations.
spanning — Spanning, or concatenating, disk volumes
combines unallocated space from multiple disks into one
logical volume, allowing more efficient use of all the space
and all drive letters on a multiple-disk system.
striping — Disk striping writes data across three or more
disks in an array, but only uses a portion of the space on
each disk. The amount of space used by a "stripe" is the
same on each disk used. A virtual disk may use several
stripes on the same set of disks in an array. See also
guarding, mirroring, and RAID.
SVGA — Super video graphics array. VGA and SVGA are
video standards for video adapters with greater resolution
and color display capabilities than previous standards.
system board — As the main circuit board, the system
board usually contains most of your system’s integral
components, such as the processor, RAM, controllers for
peripherals, and various ROM chips.
system configuration information — Data stored in
memory that tells a system what hardware is installed and
how the system should be configured for operation.
system diskette — See bootable diskette.
system memory — See RAM.
System Setup program — A BIOS-based program that
allows you to configure your system’s hardware and
customize the system’s operation by setting features such
as password protection. Because the System Setup
program is stored in NVRAM, any settings remain in
effect until you change them again.
system.ini file — A start-up file for the Windows
operating system. When you start Windows, it consults
the system.ini file to determine a variety of options for the
Windows operating environment. Among other things,
the system.ini file records which video, mouse, and
keyboard drivers are installed for Windows.
TCP/IP — Transmission Control Protocol/Internet
Protocol.
termination — Some devices (such as the last device at
each end of a SCSI cable) must be terminated to prevent
reflections and spurious signals in the cable. When such
devices are connected in a series, you may need to enable
or disable the termination on these devices by changing
jumper or switch settings on the devices or by changing
settings in the configuration software for the devices.
Book.book Page 174 Friday, February 3, 2006 11:09 AM
Glossary 175
UNIX — Universal Internet Exchange. UNIX, the
precursor to Linux, is an operating system written in the
C programming language.
uplink port — A port on a network hub or switch used to
connect to other hubs or switches without requiring a
crossover cable.
UPS — Uninterruptible power supply. A battery-powered
unit that automatically supplies power to your system in
the event of an electrical failure.
USB — Universal Serial Bus. A USB connector provides a
single connection point for multiple USB-compliant
devices, such as mice and keyboards. USB devices can be
connected and disconnected while the system is running.
utility — A program used to manage system resources—
memory, disk drives, or printers, for example.
UTP — Unshielded twisted pair. A type of wiring used to
connect systems in a business or home to a telephone line.
V — Volt(s).
VAC — Volt(s) alternating current.
VDC — Volt(s) direct current.
VGA — Video graphics array. VGA and SVGA are video
standards for video adapters with greater resolution and
color display capabilities than previous standards.
video adapter — The logical circuitry that provides (in
combination with the monitor) your system’s video
capabilities. A video adapter may be integrated into the
system board or may be an expansion card that plugs into
an expansion slot.
video driver — A program that allows graphics-mode
application programs and operating systems to display at a
chosen resolution with the desired number of colors.
Video drivers may need to match the video adapter
installed in the system.
video memory — Most VGA and SVGA video adapters
include memory chips in addition to your system’s RAM.
The amount of video memory installed primarily
influences the number of colors that a program can
display (with the appropriate video drivers and monitor
capabilities).
video resolution — Video resolution (800 x 600, for
example) is expressed as the number of pixels across by
the number of pixels up and down. To display a program
at a specific graphics resolution, you must install the
appropriate video drivers and your monitor must support
the resolution.
W — Watt(s).
WH — Watt-hour(s).
win.ini file — A start-up file for the Windows operating
system. When you start Windows, it consults the win.ini
file to determine a variety of options for the Windows
operating environment. The win.ini file also usually
includes sections that contain optional settings for
Windows application programs that are installed on the
hard drive.
Windows 2000 — An integrated and complete Microsoft
Windows operating system that does not require
MS-DOS and that provides advanced operating system
performance, improved ease of use, enhanced workgroup
functionality, and simplified file management and
browsing.
Windows Powered — A Windows operating system
designed for use on NAS systems. For NAS systems, the
Windows Powered operating system is dedicated to file
service for network clients.
Windows Server 2003 — A set of Microsoft software
technologies that enable software integration through the
use of XML Web services. XML Web services are small
reusable applications written in XML that allow data to be
communicated between otherwise unconnected sources.
XML — Extensible Markup Language. XML is a way to
create common information formats and to share both the
format and the data on the World Wide Web, intranets,
and elsewhere.
ZIF — Zero insertion force.
Book.book Page 175 Friday, February 3, 2006 11:09 AM
176 Glossary
Book.book Page 176 Friday, February 3, 2006 11:09 AM
Index 177
Index
A
alert messages, 35
B
back-panel
features, 17
baseboard management
controller, 48
BMC, 48
batteries
removing and replacing, 96
troubleshooting, 118
battery
RAID, 74
bezel
removing, 53-54
replacing, 54
blank
hard drive, 56
power supply, 64
BMC, 48
boot device
configuring, 76
C
CD drive
troubleshooting, 123
central riser board
installing, 100
removing, 100
checking equipment, 112
configuring
memory, 89
connecting external
devices, 17
connectors
expansion-card riser
board, 142
SAS backplane board, 139
system board, 137
control panel assembly
installing, 106
removing, 105
cooling fan
troubleshooting, 119
cooling fans
removing, 65
replacing, 66
cover
removing, 54
D
damaged systems
troubleshooting, 117
daughter card
SAS, 69-70, 74
Dell
contacting, 151-152
diagnostics
advanced testing options, 132
testing options, 132
when to use, 131
diskette drive
installing, 84
removing, 83
troubleshooting, 121
diskette drive from drive
carrier
removing, 85
diskette drive into drive
carrier
installing, 85
drive blank
installing, 57
removing, 56
drive carrier
SAS hard drive (SATAu), 59
SATA hard drive (SATA), 60
SATA hard drive (SATAu), 61
E
error messages, 37
expansion cards
installation guidelines, 76
installing, 76
removing, 78
troubleshooting, 127
Book.book Page 177 Friday, February 3, 2006 11:09 AM
178 Index
178 Index
expansion slots
PCI buses, 142
expansion-card cage
removing, 78
replacing, 79
expansion-card riser board
connectors, 142
PCI buses, 142
external devices
connecting, 17
F
fan bracket
removing, 68
replacing, 69
features
back-panel, 17
front-panel, 13
G
guidelines
expansion card installation, 76
guidelines for memory
installation, 89
H
hard drive
installing, 57
installing SAS in a SATAu drive
carrier, 59
installing SATA in a SATA drive
carrier, 60
hard drive (continued)
installing SATA in a SATAu
drive carrier, 61
removing, 57
removing from a drive
carrier, 58
troubleshooting, 124
hard drives
boot device, 76
indicator codes, 15
hot-plug
hard drives, 57
I
indicators
back-panel, 17
front-panel, 13
hard-drive, 15
NIC, 19
power, 18
installing
control panel assembly, 106
diskette drive, 84
diskette drive into drive
carrier, 85
expansion card, 76
expansion card guidelines, 76
hard drive blank, 57
hard drives, 57
left riser board, 98
memory, 90
memory guidelines, 89
optical drive, 82
power supply blank, 65
processor, 93, 95
RAID battery, 74
installing (continued)
SAS backplane board, 104
SAS controller daughter
card, 70
SAS hard drive in a SATAu
drive carrier, 59
SATA hard drive in a SATA
drive carrier, 60
SATA hard drive in a SATAu
drive carrier, 61
sideplane board, 102
system board, 108
tape drive, 86
integrated NIC TOE
activating, 93
IRQs
avoiding conflicts, 112
line assignments, 112
J
jumpers
system board, 135
K
keyboard
troubleshooting, 113
L
left riser board
installing, 99
removing, 98
Book.book Page 178 Friday, February 3, 2006 11:09 AM
Index 179
M
memory
installation guidelines, 89
installing, 90
system, 89
troubleshooting, 120
memory modules
removing, 92
messages
alert, 35
error messages, 37
hard-drive indicator codes, 15
status LCD, 19
system, 28
warning, 35
microprocessors
troubleshooting, 128
mouse
troubleshooting, 114
N
NICs
indicators, 19
troubleshooting, 116
O
optical drive
installing, 82
removing, 81
options
system setup, 38
P
password
disabling, 144
password features
setup, 45
system, 45
passwords
setup, 47
system, 45
PCI buses
expansion-card riser
board, 142
POST
accessing system features, 12
power
indicator, 18
power supplies
removing, 63
replacing, 64
troubleshooting, 118
power supply blank, 64
processor
removing, 93, 95
upgrades, 93
R
RAID battery, 74
installing, 74
removing, 75
RAID controller (integrated)
troubleshooting, 126
removing
battery, 96
bezel, 53
central riser, 100
control panel assembly, 105
cooling fan, 65
cover, 54
diskette drive, 83
diskette drive from drive
carrier, 85
expansion card, 78
expansion-card cage, 78
fan bracket, 68
hard drive blank, 56
hard drive from a drive
carrier, 58
hard drives, 57
left riser, 99
left riser board, 98
memory, 92
optical drive, 81
power supply, 63
power supply blank, 64
processor, 93, 95
RAID battery, 75
SAS backplane board, 103
SAS controller daughter
card, 69, 74
sideplane board, 101
system board, 107
tape drive, 86
tape drive cable retention
bracket, 88
removing and replacing
bezel, 54
Book.book Page 179 Friday, February 3, 2006 11:09 AM
180 Index
180 Index
replacing
battery, 96
bezel, 54
cooling fan, 66
expansion-card cage, 79
fan bracket, 69
power supply, 64
system board, 107
tape drive cable retention
bracket, 88
S
safety, 111
SAS and SAS RAID controller
daughter card cabling
guidelines, 72
SAS backplane board
connectors, 139
installing, 104
removing, 103
SAS controller daughter card
installing, 70
removing, 69, 74
SCSI tape drives
see tape drives
securing your system, 46
serial I/O device
troubleshooting, 115
setup password
assigning, 47
changing, 48
using, 47
setup password enabled
working with, 47
setup password features, 45
sideplane board
installing, 102
removing, 101
startup
accessing system features, 12
support
contacting Dell, 151-152
system
opening, 54
system board
connectors, 137
installing, 108
jumpers, 135
removing, 107
replacing, 107
system cooling
troubleshooting, 119
system features
accessing, 12
system messages, 28
system password
assigning, 45
changing, 47
deleting, 47
using, 45
system password features, 45
system setup
entering, 37, 49
options, 38
using, 38
system setup screens
console redirection, 43
integrated devices, 42
system setup screens
(continued)
main, 38
system security, 43
T
tape drive
installing, 86
removing, 86
troubleshooting, 123
tape drive cable retention
bracket
removing and replacing, 88
TOE
activating integrated NIC
TOE, 93
troubleshooting
basic I/O, 114
battery, 118
CD drive, 123
cooling fan, 119
damaged system, 117
diskette drive, 121
expansion cards, 127
external connections, 112
hard drive, 124
keyboard, 113
memory, 120
microprocessors, 128
mouse, 114
NIC, 116
power supplies, 118
RAID controller
(integrated), 126
serial I/O device, 115
start-up routine, 111
Book.book Page 180 Friday, February 3, 2006 11:09 AM
Index 181
troubleshooting (continued)
system cooling, 119
tape drive, 123
USB device, 115
video, 113
wet system, 116
U
upgrades
processor, 93
USB device
troubleshooting, 115
using system setup, 38
V
video
troubleshooting, 113
W
warning messages, 35
warranty, 11
wet system
troubleshooting, 116
Book.book Page 181 Friday, February 3, 2006 11:09 AM
182 Index
182 Index
Book.book Page 182 Friday, February 3, 2006 11:09 AM

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