Dell Poweredge R310 Hardware Owners Manual Owner’s

2015-01-05

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Dell™ PowerEdge™
R310 Systems
Hardware Owner’s
Manual
Regulatory Model: E07S Series
Regulatory Type: E07S002
R310HOM.book Page 1 Thursday, March 4, 2010 1:03 AM
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.;
Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Regulatory Model: E07S Series
Regulatory Type: E07S002
March 2010 Rev. A00
R310HOM.book Page 2 Thursday, March 4, 2010 1:03 AM
Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
LCD Panel Features (Optional). . . . . . . . . . . . . . 14
Home Screen . . . . . . . . . . . . . . . . . . . . 16
Setup Menu. . . . . . . . . . . . . . . . . . . . . 16
View Menu . . . . . . . . . . . . . . . . . . . . . 17
Hard-Drive Status Indicators . . . . . . . . . . . . . . 18
Back-Panel Features and Indicators . . . . . . . . . . 19
Guidelines for Connecting External Devices . . . . . . 21
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 21
Power Indicator Codes . . . . . . . . . . . . . . . . . 22
Diagnostic Lights (Optional). . . . . . . . . . . . . . . 23
LCD Status Messages (Optional) . . . . . . . . . . . . 25
Solving Problems Described by LCD Status
Messages (Optional) . . . . . . . . . . . . . . . . 37
Removing LCD Status Messages
(Optional) . . . . . . . . . . . . . . . . . . . . . . 37
System Messages . . . . . . . . . . . . . . . . . . . . 38
Warning Messages . . . . . . . . . . . . . . . . . . . 52
R310HOM.book Page 3 Thursday, March 4, 2010 1:03 AM
4Contents
Diagnostics Messages. . . . . . . . . . . . . . . . . . 52
Alert Messages . . . . . . . . . . . . . . . . . . . . . 52
2 Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . . . . 53
Choosing the System Boot Mode . . . . . . . . . . . . 53
Entering the System Setup Program . . . . . . . . . . . 54
Responding to Error Messages. . . . . . . . . . . 54
Using the System Setup Program Navigation
Keys . . . . . . . . . . . . . . . . . . . . . . . . . 54
System Setup Options . . . . . . . . . . . . . . . . . . 55
Main Screen . . . . . . . . . . . . . . . . . . . . 55
Memory Settings Screen . . . . . . . . . . . . . . 57
Processor Settings Screen . . . . . . . . . . . . . 57
SATA Settings Screen. . . . . . . . . . . . . . . . 58
Boot Settings Screen . . . . . . . . . . . . . . . . 59
Integrated Devices Screen . . . . . . . . . . . . . 60
PCI IRQ Assignments Screen . . . . . . . . . . . . 61
Serial Communication Screen . . . . . . . . . . . 61
Power Management Screen . . . . . . . . . . . . 62
System Security Screen . . . . . . . . . . . . . . 63
Exit Screen . . . . . . . . . . . . . . . . . . . . . 65
Entering the UEFI Boot Manager. . . . . . . . . . . . . 65
Using the UEFI Boot Manager Navigation
Keys . . . . . . . . . . . . . . . . . . . . . . . . . 66
UEFI Boot Manager Screen. . . . . . . . . . . . . 66
UEFI Boot Settings Screen . . . . . . . . . . . . . 67
System Utilities Screen . . . . . . . . . . . . . . . 67
System and Setup Password Features. . . . . . . . . . 67
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Contents 5
Using the System Password . . . . . . . . . . . . 68
Using the Setup Password . . . . . . . . . . . . . 70
Embedded System Management . . . . . . . . . . . . 71
Baseboard Management Controller
Configuration. . . . . . . . . . . . . . . . . . . . . . . 72
Entering the BMC Setup Module . . . . . . . . . . 72
iDRAC Configuration Utility . . . . . . . . . . . . . . . 73
Entering the iDRAC Configuration Utility . . . . . . 73
3 Installing System Components . . . . . . . . 75
Recommended Tools. . . . . . . . . . . . . . . . . . . 75
Inside the System . . . . . . . . . . . . . . . . . . . . 75
Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 77
Opening and Closing the System . . . . . . . . . . . . 78
Opening the System . . . . . . . . . . . . . . . . 78
Closing the System . . . . . . . . . . . . . . . . . 79
Optical Drive (Optional) . . . . . . . . . . . . . . . . . 80
Removing an Optical Drive . . . . . . . . . . . . . 80
Installing an Optical Drive . . . . . . . . . . . . . 82
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 83
Removing a Drive Blank . . . . . . . . . . . . . . 83
Installing a Drive Blank . . . . . . . . . . . . . . . 84
Removing a Hard-Drive Carrier. . . . . . . . . . . 84
Installing a Hard-Drive Carrier . . . . . . . . . . . 86
Removing a Hard Drive From a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 86
Installing a Hard Drive Into a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 88
R310HOM.book Page 5 Thursday, March 4, 2010 1:03 AM
6Contents
Removing a Cabled Hard Drive . . . . . . . . . . . 88
Installing a Cabled Hard Drive . . . . . . . . . . . 89
Removing a Hard Drive From a
Hard-Drive Bracket . . . . . . . . . . . . . . . . . 91
Installing a Hard Drive Into a
Hard-Drive Bracket . . . . . . . . . . . . . . . . . 91
Expansion Card. . . . . . . . . . . . . . . . . . . . . . 92
Expansion Card Installation Guidelines. . . . . . . 92
Installing an Expansion Card . . . . . . . . . . . . 94
Removing an Expansion Card. . . . . . . . . . . . 96
Expansion-Card Riser . . . . . . . . . . . . . . . . . . 97
Removing an Expansion-Card Riser . . . . . . . . 97
Installing an Expansion-Card Riser . . . . . . . . . 99
Internal USB Memory Key . . . . . . . . . . . . . . . . 99
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . 101
Removing the Cooling Shroud . . . . . . . . . . 101
Installing the Cooling Shroud . . . . . . . . . . . 102
Integrated Storage Controller Card . . . . . . . . . . 103
Removing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . 103
Installing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . 105
System Memory . . . . . . . . . . . . . . . . . . . . 106
General Memory Module Installation
Guidelines . . . . . . . . . . . . . . . . . . . . . 106
Mode-Specific Guidelines . . . . . . . . . . . . 106
Installing Memory Modules. . . . . . . . . . . . 109
Removing Memory Modules . . . . . . . . . . . 111
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . 112
Removing a Cooling Fan . . . . . . . . . . . . . 112
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Contents 7
Installing a Cooling Fan . . . . . . . . . . . . . . . 113
iDRAC6 Express Card (Optional). . . . . . . . . . . . . 114
Installing an iDRAC6 Express Card . . . . . . . . . 114
Removing an iDRAC6 Express Card . . . . . . . . 116
iDRAC6 Enterprise Card (Optional) . . . . . . . . . . . 117
Installing an iDRAC6 Enterprise Card . . . . . . . 117
Removing an iDRAC6 Enterprise Card . . . . . . . 119
VFlash Media (Optional) . . . . . . . . . . . . . . . . . 120
Installing a VFlash Media Card . . . . . . . . . . . 120
Removing a VFlash Media Card . . . . . . . . . . 120
Processor . . . . . . . . . . . . . . . . . . . . . . . . 120
Removing a Processor . . . . . . . . . . . . . . . 120
Installing a Processor . . . . . . . . . . . . . . . 124
Power Supplies . . . . . . . . . . . . . . . . . . . . . 125
Removing a Redundant Power Supply . . . . . . . 125
Installing a Redundant Power Supply . . . . . . . 127
Removing the Power Supply Blank. . . . . . . . . 127
Installing the Power Supply Blank . . . . . . . . . 127
Removing a Non-Redundant Power
Supply. . . . . . . . . . . . . . . . . . . . . . . . 128
Installing a Non-Redundant Power
Supply. . . . . . . . . . . . . . . . . . . . . . . . 130
System Battery . . . . . . . . . . . . . . . . . . . . . . 130
Replacing the System Battery . . . . . . . . . . . 130
Control Panel Assembly . . . . . . . . . . . . . . . . . 132
Removing the Control Panel Board Assembly
and the Control Panel Display Module . . . . . . . 132
Installing the Control Panel Board Assembly
and the Control Panel Display Module . . . . . . . 134
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8Contents
SAS Backplane. . . . . . . . . . . . . . . . . . . . . 135
Removing the SAS Backplane . . . . . . . . . . 135
Installing the SAS Backplane. . . . . . . . . . . 137
Power Distribution Board . . . . . . . . . . . . . . . 138
Removing the Power Distribution
Board . . . . . . . . . . . . . . . . . . . . . . . 138
Replacing the Power Distribution
Board . . . . . . . . . . . . . . . . . . . . . . . 140
System Board . . . . . . . . . . . . . . . . . . . . . 141
Removing the System Board . . . . . . . . . . . 141
Installing the System Board. . . . . . . . . . . . 143
4 Troubleshooting Your System . . . . . . . . 145
Safety First—For You and Your System . . . . . . . . 145
Troubleshooting System Startup Failure. . . . . . . . 145
Troubleshooting External Connections . . . . . . . . 145
Troubleshooting the Video Subsystem. . . . . . . . . 146
Troubleshooting a USB Device . . . . . . . . . . . . 146
Troubleshooting a Serial I/O Device. . . . . . . . . . 147
Troubleshooting a NIC . . . . . . . . . . . . . . . . . 147
Troubleshooting a Wet System. . . . . . . . . . . . . 148
Troubleshooting a Damaged System. . . . . . . . . . 149
Troubleshooting the System Battery . . . . . . . . . . 150
Troubleshooting Power Supply . . . . . . . . . . . . 151
Troubleshooting System Cooling Problems . . . . . . 151
R310HOM.book Page 8 Thursday, March 4, 2010 1:03 AM
Contents 9
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 152
Troubleshooting System Memory . . . . . . . . . . . . 153
Troubleshooting an Internal USB Key . . . . . . . . . . 155
Troubleshooting an Optical Drive . . . . . . . . . . . . 156
Troubleshooting a Tape Backup Unit . . . . . . . . . . 157
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 158
Troubleshooting an Expansion Card. . . . . . . . . . . 159
Troubleshooting the Processor . . . . . . . . . . . . . 160
5 Running the System Diagnostics . . . . . . 161
Using Online Diagnostics . . . . . . . . . . . . . . . . 161
Embedded System Diagnostics Features . . . . . . . . 161
When to Use the Embedded System
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 162
Running the Embedded System Diagnostics . . . . . . 162
System Diagnostics Testing Options . . . . . . . . . . 162
Using the Custom Test Options . . . . . . . . . . . . . 163
Selecting Devices for Testing . . . . . . . . . . . 163
Selecting Diagnostics Options . . . . . . . . . . . 163
Viewing Information and Results . . . . . . . . . . 163
6 Jumpers and Connectors . . . . . . . . . . . 165
System Board Jumpers . . . . . . . . . . . . . . . . . 165
R310HOM.book Page 9 Thursday, March 4, 2010 1:03 AM
10 Contents
System Board Connectors . . . . . . . . . . . . . . . 166
Disabling a Forgotten Password. . . . . . . . . . . . 168
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 169
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 169
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
R310HOM.book Page 10 Thursday, March 4, 2010 1:03 AM
About Your System 11
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 53.
<F10> Enters System Services, which opens the Unified Server Configurator.
The Unified Server Configurator allows you to access utilities such as
embedded system diagnostics. For more information, see the Unified
Server Configurator documentation at support.dell.com/manuals.
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on the system’s boot configuration. See "Using the System
Setup Program and UEFI Boot Manager" on page 53.
<F12> Starts PXE boot.
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC
Configuration Utility, which allows access to the System Event Log
(SEL) and configuration of remote access to the system. For more
information, see the BMC or iDRAC user documentation at
support.dell.com/manuals.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see your
SAS adapter documentation at support.dell.com/manuals.
<Ctrl><R> Enters the RAID configuration utility. For more information, see the
documentation for your SAS RAID card at
support.dell.com/manuals.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC at
support.dell.com/manuals.
R310HOM.book Page 11 Thursday, March 4, 2010 1:03 AM
12 About Your System
Front-Panel Features and Indicators
NOTE: Depending on the configuration, your system may have an LCD panel or LED
diagnostic indicators. The illustration in this section shows a system with an LCD
panel.
Figure 1-1. Front-Panel Features and Indicators
Item Indicator, Button, or
Connector
Icon Description
1 Power-on indicator,
power button
The power-on indicator lights when the
system power is on.
The power button controls the
DC power supply output to the system.
When the optional system bezel is
installed, the power button is not
accessible.
NOTE: When powering on the system,
the video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of
memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
NOTE: To force an ungraceful shutdown,
press and hold the power button for
five seconds.
21 3
EST
1234
123458910
7116
R310HOM.book Page 12 Thursday, March 4, 2010 1:03 AM
About Your System 13
2 NMI button Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
3 Video connector Connects a monitor to the system.
4 Hard-drive activity
indicator
Lights up when the hard drive is in use.
5 LED or LCD panel NOTE: Depending on the configuration,
your system may have either LED
diagnostic indicators or an LCD panel.
LED panel: The four diagnostic
indicator lights display error codes
during system startup. See "Diagnostic
Lights (Optional)" on page 23.
LCD panel: Provides system ID, status
information, and system error messages.
For more information on the LCD
panel, see "LCD Panel Features
(Optional)" on page 14.
NOTE: If the system is connected to
AC power and an error has been
detected, the LCD lights amber
regardless of whether the system
has been powered on.
Item Indicator, Button, or
Connector
Icon Description
R310HOM.book Page 13 Thursday, March 4, 2010 1:03 AM
14 About Your System
LCD Panel Features (Optional)
The system's LCD panel provides system information and status and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages (Optional)" on page 25 for
information on specific status codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight switches off after five minutes of inactivity, and can be
6 system identification
button
Turns the system ID modes on and off.
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the system status
indicator on the chassis back panel light
blue until one of the buttons is pushed
again.
7 System status
indicator
Lights blue during normal system
operation. Lights amber when the
system needs attention due to a
problem.
8 USB connectors (2) Connect USB devices to the system. The
ports are USB 2.0-compliant.
9 Hard drives (4) Up to four 2.5-inch in 3.5-inch HDD
hot-swappable carrier or up to four 3.5-
inch cabled/hot-swappable hard drives.
10 System identification
panel
A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
11 Optical drive
(optional)
One optional slim-line SATA
DVD-ROM drive or DVD+/-RW drive.
NOTE: DVD devices are data only.
Item Indicator, Button, or
Connector
Icon Description
R310HOM.book Page 14 Thursday, March 4, 2010 1:03 AM
About Your System 15
turned on by pressing the Select button on the LCD panel. The LCD
backlight remains off if LCD messaging is turned off through the BMC or
iDRAC utility, the LCD panel, or other tools.
Figure 1-2. LCD Panel Features
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the
cursor.
3 Right Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling.
• Press again to repeat the cycle.
4 System ID Turns the system ID mode on (LCD panel
flashes blue) and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than
five seconds to enter BIOS Progress mode.
124
3
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16 About Your System
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode,
the LCD backlight turns off after five minutes of inactivity if there are
no error messages. Press one of the three navigation buttons (Select, Left,
or Right) to view the Home screen.
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon is displayed, and then select the
Home icon.
Setup Menu
Option Description
BMC or DRAC
NOTE: If an iDRAC6 Express
card is installed on the
system, the BMC option is
replaced by DRAC.
Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS to
enable DNS and to view domain addresses. Two separate
DNS entries are available.
Set error Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL. This can
be useful when trying to match an LCD message with an
SEL entry.
Select Simple to display LCD error messages in a more
user-friendly description. See "LCD Panel Features
(Optional)" on page 14 for a list of messages in this
format.
Set home Select the default information to be displayed on the
LCD Home screen. See "View Menu" on page 17 to see
the options and option items that can be selected to
display by default on the Home screen.
R310HOM.book Page 16 Thursday, March 4, 2010 1:03 AM
About Your System 17
View Menu
Option Description
BMC IP or DRAC IP
NOTE: If an iDRAC6 Express
card is installed on the
system, the BMC IP option is
replaced by DRAC IP.
Displays the IPv4 or IPv6 addresses for the optional
iDRAC6. Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
NOTE: BMC IP supports only IPv4 addresses.
MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn.
NOTE: If the iDRAC6 Express card is not installed on the
system, the MAC option displays the MAC addresses for
BMC, iSCSIn, or NETn.
Name Displays the name of the Host, Model, or User String for
the system.
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the Set
home submenu of the Setup menu. See "Setup Menu" on
page 16.
Temperature Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
Set home submenu of the Setup menu. See "Setup
Menu" on page 16.
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18 About Your System
Hard-Drive Status Indicators
Figure 1-3. Hard-Drive Indicators
1 drive-status indicator (green
and amber)
2 drive-activity indicator (green)
Drive-Status Indicator Pattern (RAID Only) Condition
Blinks green two times per second Identify drive/preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains
off until all hard drives are initialized after
system power is applied. Drives are not
ready for insertion or removal during this
time.
Blinks green, amber, and off Drive predicted failure
Blinks amber four times per second Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online
2
1
R310HOM.book Page 18 Thursday, March 4, 2010 1:03 AM
About Your System 19
Back-Panel Features and Indicators
Figure 1-4 shows the controls, indicators, and connectors located on the
system's back panel.
Figure 1-4. Back-Panel Features and Indicators
Blinks green three seconds, amber three
seconds, and off six seconds.
Rebuild aborted
Item Indicator, Button, or
Connector
Icon Description
1 VFlash media slot
(optional)
Connects an external SD memory card
for the optional iDRAC6 Enterprise
card.
2 iDRAC6 Enterprise
port (optional)
Dedicated management port for the
optional iDRAC6 Enterprise card.
3 Serial connector Connects a serial device to the system.
4 Video connector Connects a VGA display to the system.
5 USB connectors (2) Connect USB devices to the system.
The ports are USB 2.0-compliant.
6 Ethernet connectors
(2)
Embedded 10/100/1000 NIC
connectors.
7 PCIe slots (2) PCI Express (generation 2) expansion
slot (full-height, half-length).
Drive-Status Indicator Pattern (RAID Only) Condition
Gb 1 Gb 2
2
1
123478910 11 12
5 6
R310HOM.book Page 19 Thursday, March 4, 2010 1:03 AM
20 About Your System
8 Active ID CMA
connector
Connector for attaching a system
indicator extension cable that is used
on a cable management arm.
9 System status indicator Lights blue during normal
system operation.
Both the systems management software
and the identification buttons located
on the front and back of the system can
cause the indicator to flash blue to
identify a particular system.
Lights amber when the system needs
attention due to a problem.
10 System identification
button
Turns the system ID modes on and off.
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the
LCD panel on the front and the system
status indicator on the chassis back
panel light blue until one of the
buttons is pushed again.
11 Power supply 1 (PS1) 400 W (redundant power supply).
12 Power supply 2 (PS2) 400 W (redundant power supply).
Item Indicator, Button, or
Connector
Icon Description
R310HOM.book Page 20 Thursday, March 4, 2010 1:03 AM
About Your System 21
Guidelines for Connecting External Devices
• Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
• Ensure that the appropriate driver for the attached device has been
installed on the system.
• If necessary to enable ports on your system, use the System Setup program.
S
ee "Entering the System Setup Program
" on page 54
.
NIC Indicator Codes
Figure 1-5. NIC Indicator Codes
1 link indicator 2 activity indicator
Indicator Indicator Code
Link and activity
indicators are off
The NIC is not connected to the network.
Link indicator is green The NIC is connected to a valid network link at 1000
Mbps.
Link indicator is amber The NIC is connected to a valid network link at 10/100
Mbps.
Activity indicator is green
blinking
Network data is being sent or received.
12
R310HOM.book Page 21 Thursday, March 4, 2010 1:03 AM
22 About Your System
Power Indicator Codes
The power supplies have an indicator that shows whether power is present or
whether a power fault has occurred.
• Not lit—AC power is not connected.
• Green—In standby mode, indicates that a valid AC source is connected to
the power supply, and that the power supply is operational. When the
system is on, it also indicates that the power supply is providing DC power
to the system.
• Amber—Indicates a problem with the power supply.
• Alternating green and amber—When hot-adding a power supply, this
indicates that the power supply is mismatched with the other power
supply (a high output power supply and an Energy Smart power supply are
installed in the same system). Replace the power supply that has the
flashing indicator with a power supply that matches the capacity of the
other installed power supply.
Figure 1-6. Power Supply Status Indicator
1 Power Supply Status LED
1
R310HOM.book Page 22 Thursday, March 4, 2010 1:03 AM
About Your System 23
Diagnostic Lights (Optional)
The four diagnostic indicator lights on the system front panel display error
codes during system startup. Table 1-1 lists the causes and possible corrective
actions associated with these codes. A highlighted circle indicates the light is
on; a non-highlighted circle indicates the light is off.
Table 1-1. Diagnostic Indicator Code
Code Causes Corrective Action
The system is in a normal
off condition or a possible
pre-BIOS failure has
occurred.
The diagnostic lights are
not lit after the system
successfully boots to the
operating system.
Plug the system into a working
electrical outlet and press the
power button.
The system is in a normal
operating condition after
POST.
Information only.
BIOS checksum failure
detected; system is in
recovery mode.
See "Getting Help" on page 169.
Possible processor failure. See "Troubleshooting the
Processor" on page 160.
Memory failure. See "Troubleshooting System
Memory" on page 153.
Possible expansion card
failure.
See "Troubleshooting an
Expansion Card" on page 159.
Possible video failure. See "Getting Help" on page 169.
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24 About Your System
Hard drive failure. Ensure that the diskette drive and
hard drive are properly connected.
See "Hard Drives" on page 83 for
information on the drives
installed in your system.
Possible USB failure. See "Troubleshooting a USB
Device" on page 146.
No memory modules
detected.
See "Troubleshooting System
Memory" on page 153.
System board failure. See "Getting Help" on page 169.
Memory configuration
error.
See "Troubleshooting System
Memory" on page 153.
Possible system board
resource and/or system
board hardware failure.
See "Getting Help" on page 169.
Possible system resource
configuration error.
See "Getting Help" on page 169.
Other failure. Ensure that the optical drive and
hard drives are properly
connected. See "Troubleshooting
Your System" on page 145 for the
appropriate drive installed in your
system. If the problem persists,
see "Getting Help" on page 169.
Code Causes Corrective Action
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About Your System 25
LCD Status Messages (Optional)
The system's control panel LCD provides status messages to signify when the
system is operating correctly or when the system needs attention.
The LCD lights blue to indicate a normal operating condition, and lights
amber to indicate an error condition. The LCD scrolls a message that
includes a status code followed by descriptive text. The table that follows
provides a listing of LCD status messages and the probable cause for each
message. The LCD messages refer to events recorded in the System Event
Log (SEL). For information on the SEL and configuring system management
settings, see the systems management software documentation.
NOTE: If your system fails to boot, press the System ID button for at least five
seconds until an error code appears on the LCD. Record the code, then see "Getting
Help" on page 169.
Table 1-2. LCD Status Messages (Optional)
Code Text Causes Corrective Actions
N/A SYSTEM NAME A 62-character string that
can be defined by the user
in the System Setup
program.
The SYSTEM NAME is
displayed under the
following conditions:
• The system is
powered on.
• The power is off and
active errors are
displayed.
This message is for
information only.
You can change the
system ID and name in
the System Setup
program. See "Using the
System Setup Program
and UEFI Boot Manager"
on page 53.
E1000 Failsafe
voltage error.
Contact
support.
Check the system event
log for critical failure
events.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
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26 About Your System
E1114 Ambient Temp
exceeds
allowed range.
Ambient temperature has
reached a point outside of
the allowed range.
See "Troubleshooting
System Cooling
Problems" on page 151.
E1116 Memory
disabled, temp
above range.
Power cycle
AC.
Memory has exceeded
allowable temperature and
has been disabled to
prevent damage to the
components.
Remove AC power to the
system for 10 seconds and
restart the system.
See "Troubleshooting
System Cooling
Problems" on page 151.
If the problem persists,
see "Getting Help" on
page 169.
E1210 Motherboard
battery
failure. Check
battery.
CMOS battery is missing
or the voltage is outside of
the allowable range.
See "Troubleshooting the
System Battery" on
page 150.
E1211 RAID
Controller
battery
failure. Check
battery.
RAID battery is either
missing, bad, or unable to
recharge due to thermal
issues.
Reseat the RAID battery
connector. See
"Troubleshooting System
Cooling Problems" on
page 151.
E1216 3.3V Regulator
failure.
Reseat PCIe
cards.
3.3 V voltage regulator has
failed.
Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting an
Expansion Card" on
page 159.
E1229 CPU # VCORE
Regulator
failure.
Reseat CPU.
Specified processor
VCORE voltage regulator
has failed.
Reseat the processor. See
"Troubleshooting the
Processor" on page 160.
If the problem persists,
see "Getting Help" on
page 169.
Table 1-2. LCD Status Messages (Optional) (continued)
Code Text Causes Corrective Actions
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About Your System 27
E122A CPU # VTT
Regulator
failure.
Reseat CPU.
Specified processor VTT
voltage regulator has
failed.
Reseat the processor. See
"Troubleshooting the
Processor" on page 160.
If the problem persists,
see "Getting Help" on
page 169.
E122C CPU Power
Fault. Power
cycle AC.
A power fault was
detected when powering
up the processor.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
E122D Memory
Regulator #
Failed. Reseat
DIMMs.
One of the memory
regulators has failed.
Reseat the memory
modules. See
"Troubleshooting System
Memory" on page 153.
E122E On-board
regulator
failed. Call
support.
One of the on-board
voltage regulators failed.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
E1310 Fan ## RPM
exceeding
range. Check
fan.
RPM of specified fan is
outside of the intended
operating range.
See "Troubleshooting
System Cooling
Problems" on page 151.
E1311 Fan module ##
RPM exceeding
range. Check
fan.
RPM of specified fan in
specified module is
outside of intended
operating range.
See "Troubleshooting
System Cooling
Problems" on page 151.
E1313 Fan redundancy
lost. Check
fans.
The system is no longer
fan redundant. Another
fan failure would put the
system at risk of
over-heating.
Check LCD for
additional scrolling
messages. See
"Troubleshooting a Fan"
on page 152.
Table 1-2. LCD Status Messages (Optional) (continued)
Code Text Causes Corrective Actions
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28 About Your System
E1410 Internal Error
detected.
Check "FRU X".
Specified processor has an
internal error. The error
may or may not have been
caused by the processor.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
E1414 CPU # temp
exceeding
range. Check
CPU heatsink.
Specified processor is out
of acceptable temperature
range.
Ensure that the processor
heat sink is properly
installed. See
"Troubleshooting the
Processor" on page 160
and "Troubleshooting
System Cooling
Problems" on page 151.
E1418 CPU # not
detected.
Check CPU is
seated
properly.
Specified processor is
missing or bad, and the
system is in an
unsupported
configuration.
Ensure that the specified
microprocessor is
properly installed. See
"Troubleshooting the
Processor" on page 160.
E141C Unsupported
CPU
configuration.
Check CPU or
BIOS revision.
Processor is in an
unsupported
configuration.
Ensure that your
processor matches and
conforms to the type
described in the processor
technical specifications
outlined in your system’s
Getting Started Guide.
E141F CPU # protocol
error. Power
cycle AC.
The system BIOS
has reported a processor
protocol error.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
Table 1-2. LCD Status Messages (Optional) (continued)
Code Text Causes Corrective Actions
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About Your System 29
E1420 CPU Bus parity
error. Power
cycle AC.
The system BIOS has
reported a processor bus
parity error.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
E1422 CPU # machine
check error.
Power
cycle AC.
The system BIOS has
reported a machine
check error.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
E1610 Power Supply #
(### W)
missing.
Check power
supply.
Specified power supply
was removed or is missing
from the system.
See "Troubleshooting
Power Supply" on
page 151.
E1614 Power Supply #
(### W) error.
Check power
supply.
Specified power supply
has failed.
See "Troubleshooting
Power Supply" on
page 151.
E1618 Predictive
failure on
Power Supply #
(### W).
Check PSU.
An over-temperature
condition or power supply
communication error has
caused the predictive
warning of an impending
power supply failure.
See "Troubleshooting
Power Supply" on
page 151.
E161C Power Supply #
(### W) lost
AC power.
Check PSU
cables.
Specified power supply is
attached to the system,
but it has lost its
AC input.
Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supply" on page 151.
Table 1-2. LCD Status Messages (Optional) (continued)
Code Text Causes Corrective Actions
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30 About Your System
E1620 Power Supply #
(### W) AC
power error.
Check PSU
cables.
Specified power supply's
AC input is outside of the
allowable range.
Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supply" on page 151.
E1624 Lost power
supply
redundancy.
Check PSU
cables.
The power supply
subsystem is no longer
redundant. If the
remaining power supply
fails, the system will
shut down.
See "Troubleshooting
Power Supply" on
page 151.
E1626 Power Supply
Mismatch. PSU1
= ### W, PSU2
= ### W.
The power supplies in
the system are not the
same wattage.
Ensure that power
supplies with matching
wattage are installed.
See the Technical
Specifications outlined in
your system’s Getting
Started Guide.
E1629 Power required
> PSU wattage.
Check PSU and
config.
The system configuration
requires more power than
the power supplies can
provide, even with
throttling.
Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.
E1710 I/O channel
check error.
Review & clear
SEL.
The system BIOS has
reported an I/O channel
check.
Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.
If the problem persists,
see "Getting Help" on
page 169.
Table 1-2. LCD Status Messages (Optional) (continued)
Code Text Causes Corrective Actions
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About Your System 31
E1711 PCI parity
error on Bus
## Device ##
Function ##
The system BIOS has
reported a PCI parity
error on a component
that resides in PCI
configuration space at
bus ##, device ##,
function ##.
Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting an
Expansion Card" on
page 159.
PCI parity
error on Slot
#. Review &
clear SEL.
The system BIOS has
reported a PCI parity
error on a component
that resides in the
specified slot.
Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting an
Expansion Card" on
page 159.
E1712 PCI system
error on Bus
## Device ##
Function ##
The system BIOS has
reported a PCI system
error on a component
that resides in PCI
configuration space at
bus ##, device ##,
function ##.
Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting an
Expansion Card" on
page 159.
E1714 Unknown error.
Review & clear
SEL.
The system BIOS has
determined there has
been an error in the
system, but is unable to
determine its origin.
Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.
If the problem persists,
see "Getting Help" on
page 169.
E171F PCIe fatal
error on Bus
## Device ##
Function ##
The system BIOS has
reported a PCIe fatal
error on a component
that resides in PCI
configuration space at
bus ##, device ##,
function ##.
Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting an
Expansion Card" on
page 159.
Table 1-2. LCD Status Messages (Optional) (continued)
Code Text Causes Corrective Actions
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32 About Your System
E1810 Hard drive ##
fault. Review
& clear SEL.
The specified hard drive
has experienced a fault.
See "Troubleshooting a
Hard Drive" on page 158.
E1812 Hard drive ##
removed. Check
drive.
The specified hard
drive has been removed
from the system.
Information only.
E1920 iDRAC6 Upgrade
Failed.
optional iDRAC6
upgrade has failed.
See "Getting Help" on
page 169.
E1A14 SAS cable A
failure. Check
connection.
SAS cable A is missing
or bad.
Reseat the cable. If the
problem persists,
replace cable.
If the problem persists,
see "Getting Help" on
page 169.
E1A15 SAS cable B
failure. Check
connection.
SAS cable B is missing
or bad.
Reseat the cable. If the
problem persists,
replace cable.
If the problem persists,
see "Getting Help" on
page 169.
E1A1D Control panel
USB cable not
detected.
Check cable.
USB cable to the control
panel is missing or bad.
Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 169.
E2010 Memory not
detected.
Inspect DIMMs.
No memory was detected
in the system.
Install memory or reseat
memory modules. See
"Troubleshooting System
Memory" on page 153.
E2011 Memory
configuration
failure.
Check DIMMs.
Memory detected, but is
not configurable.
Error detected during
memory configuration.
See "Troubleshooting
System Memory" on
page 153.
Table 1-2. LCD Status Messages (Optional) (continued)
Code Text Causes Corrective Actions
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About Your System 33
E2012 Memory
configured but
unusable.
Check DIMMs.
Memory configured, but is
unusable.
See "Troubleshooting
System Memory" on
page 153.
E2013 BIOS unable to
shadow memory.
Check DIMMs.
The system BIOS failed to
copy its flash image into
memory.
See "Troubleshooting
System Memory" on
page 153.
E2014 CMOS RAM
failure. Power
cycle AC.
CMOS failure. CMOS
RAM not functioning
properly.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
E2015 DMA Controller
failure. Power
cycle AC.
DMA controller failure. Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
E2016 Interrupt
Controller
failure. Power
cycle AC.
Interrupt controller
failure.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
E2017 Timer refresh
failure. Power
cycle AC.
Timer refresh failure. Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
Table 1-2. LCD Status Messages (Optional) (continued)
Code Text Causes Corrective Actions
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34 About Your System
E2018 Programmable
Timer error.
Power cycle
AC.
Programmable interval
timer error.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
E2019 Parity error.
Power cycle
AC.
Parity error. Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
E201A SuperIO
failure. Power
cycle AC.
SIO failure. Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
E201B Keyboard
Controller
error. Power
cycle AC.
Keyboard controller
failure.
Remove AC power to the
system for 10 seconds and
restart the system.If the
problem persists,
see "Getting Help" on
page 169.
E201C SMI
initialization
failure. Power
cycle AC.
System management
interrupt (SMI)
initialization failure.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
Table 1-2. LCD Status Messages (Optional) (continued)
Code Text Causes Corrective Actions
R310HOM.book Page 34 Thursday, March 4, 2010 1:03 AM
About Your System 35
E201D Shutdown test
failure. Power
cycle AC.
BIOS shutdown test
failure.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 169.
E201E POST memory
test failure.
Check DIMMs.
BIOS POST memory test
failure.
See "Troubleshooting
System Memory" on
page 153.
If the problem persists,
see "Getting Help" on
page 169.
E2020 CPU
configuration
failure. Check
screen
message.
Processor configuration
failure.
Check screen for specific
error messages.
See "Troubleshooting the
Processor" on page 160.
E2021 Incorrect
memory
configuration.
Review User
Guide.
Incorrect memory
configuration.
Check screen for specific
error messages. See
"Troubleshooting System
Memory" on page 153.
E2022 General
failure
during POST.
Check screen
message.
General failure after video. Check screen for specific
error messages.
E2110 Multibit Error
on DIMM ##.
Reseat DIMM.
The memory module in
slot “##” has had a
multi-bit error (MBE).
See "Troubleshooting
System Memory" on
page 153.
Table 1-2. LCD Status Messages (Optional) (continued)
Code Text Causes Corrective Actions
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36 About Your System
E2111 SBE log
disabled on
DIMM ##.
Reseat DIMM.
The system BIOS has
disabled memory
single-bit error (SBE)
logging and will not log
anymore SBEs until the
system is rebooted. “##”
represents the memory
module implicated by
the BIOS.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Troubleshooting
System Memory" on
page 153.
I1910 Intrusion
detected.
Check chassis
cover.
System cover has been
removed.
Information only.
I1911 LCD Log Full.
Check SEL to
review all
Errors.
LCD overflow message.
A maximum of ten error
messages can display
sequentially on the LCD.
The eleventh message
instructs the user to check
the SEL for details on the
events.
Check the SEL for details
on the events.
Remove AC power to the
system for 10 seconds or
clear the SEL.
I1912 SEL full.
Review & clear
log.
The SEL is full of events
and is unable to log any
more.
Check the SEL for details
on the events, then clear
the SEL.
I1920 iDRAC6 Upgrade
Successful.
optional iDRAC6 has
been upgraded
successfully.
Information only.
W1228 RAID
Controller
battery
capacity <
24hr.
Warns predictively that
the RAID battery has
less than 24 hours of
charge left.
Allow RAID battery to
charge to greater than
24 hours of
sustained charge.
If problem persists,
replace RAID battery.
See "Getting Help" on
page 169.
Table 1-2. LCD Status Messages (Optional) (continued)
Code Text Causes Corrective Actions
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About Your System 37
Solving Problems Described by LCD Status Messages (Optional)
The code and text on the LCD can often specify a very precise fault condition
that is easily corrected. For example, if the code E1418 CPU_1_Presence
appears, you know that a microprocessor is not installed in socket 1.
In contrast, you might be able to determine the problem if multiple related
errors occur. For example, if you receive a series of messages indicating
multiple voltage faults, you might determine that the problem is a failing
power supply.
Removing LCD Status Messages (Optional)
For faults associated with sensors, such as temperature, voltage, fans, and so
on, the LCD message is automatically removed when that sensor returns to a
normal state. For example, if temperature for a component goes out of range,
the LCD displays the fault; when the temperature returns to the acceptable
range, the message is removed from the LCD. For other faults, you must take
action to remove the message from the display:
W1627 Power required
> PSU wattage.
Check PSU and
config.
The system configuration
requires more power
than what the power
supply can provide.
Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.
W1628 Performance
degraded.
Check PSU and
system
configuration.
The system configuration
requires more power
than what the power
supply can provide, but it
can boot if throttled.
Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.
NOTE: For the full name of an abbreviation or acronym used in this table, see the
Glossary at support.dell.com/manuals.
Table 1-2. LCD Status Messages (Optional) (continued)
Code Text Causes Corrective Actions
R310HOM.book Page 37 Thursday, March 4, 2010 1:03 AM
38 About Your System
• Clear the SEL—You can perform this task remotely, but you will lose the
event history for the system.
• Power cycle—Turn off the system and disconnect it from the electrical
outlet; wait approximately ten seconds, reconnect the power cable, and
restart the system.
Any of these actions will remove fault messages, and return the status
indicators and LCD colors to the normal state. Messages will reappear under
the following conditions:
• The sensor returns to a normal state but fails again, resulting in a new
SEL entry.
• The system is reset and new error events are detected.
• A failure is recorded from another source that maps to the same
display entry.
System Messages
System messages appear on the screen to notify you of a possible problem
with the system.
NOTE: If you receive a system message not listed in the table, check the
documentation for the application that is running when the message appears or the
operating system's documentation for an explanation of the message and
recommended action.
Table 1-3. System Messages
Message Causes Corrective Actions
Alert! iDRAC6 not
responding.
Rebooting.
The optional iDRAC6 is not
responding to BIOS
communication either
because it is not functioning
properly or has not
completed initialization.
The system will reboot.
Wait for the system to
reboot.
R310HOM.book Page 38 Thursday, March 4, 2010 1:03 AM
About Your System 39
Alert! iDRAC6 not
responding.
Power required
may exceed PSU
wattage.
Alert!
Continuing
system boot
accepts the risk
that system may
power down
without warning.
The optional iDRAC6
has hung.
The optional iDRAC6 was
remotely reset while system
was booting.
After AC recovery, the
optional iDRAC6 takes
longer than normal to boot.
Remove AC power to the
system for 10 seconds and
restart the system.
Alert! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.
Alert!
Continuing
system boot
accepts the risk
that system may
power down
without warning.
The system configuration
of processor,
memory modules,
and expansion cards may
not be supported by the
power supplies.
If any system components
were just upgraded,
return the system to the
previous configuration.
If the system boots without
this warning, then the
replaced component(s) are
not supported with this
power supply. If Energy
Smart power supplies are
installed, replace them with
High Output power supplies
to use the components.
See "Power Supplies" on
page 125.
Alert! System
fatal error
during previous
boot.
An error caused the system to
reboot.
Check other system
messages for additional
information for possible
causes.
Table 1-3. System Messages (continued)
Message Causes Corrective Actions
R310HOM.book Page 39 Thursday, March 4, 2010 1:03 AM
40 About Your System
BIOS
MANUFACTURING
MODE detected.
MANUFACTURING
MODE will be
cleared before
the next boot.
System reboot
required for
normal
operation.
System is in manufacturing
mode.
Reboot to take the system
out of manufacturing mode.
BIOS Update
Attempt Failed!
Remote BIOS update
attempt failed.
Retry the BIOS update.
If the problem persists,
see "Getting Help" on
page 169.
Caution!
NVRAM_CLR jumper
is installed on
system board.
Please run SETUP.
NVRAM_CLR jumper is
installed in the clear setting.
CMOS has been cleared.
Move the NVRAM_CLR
jumper to the default
position (pins 3 and 5).
See Figure 6-1 for jumper
location. Restart the system
and re-enter the BIOS
settings. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 53.
CPU set to
minimum
frequency.
The processor speed may be
intentionally set lower for
power conservation.
If not an intentional setting,
check any other system
messages for possible causes.
Table 1-3. System Messages (continued)
Message Causes Corrective Actions
R310HOM.book Page 40 Thursday, March 4, 2010 1:03 AM
About Your System 41
Current boot mode
is set to UEFI.
Please ensure
compatible
bootable media is
available. Use
the system setup
program to change
the boot mode as
needed.
The system failed to boot
because UEFI boot mode is
enabled in BIOS and the
boot operating system is non-
UEFI.
Ensure that the boot mode is
set correctly and that the
proper bootable media is
available. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 53.
Embedded NIC
x
and
NIC
y
:
OS NIC=
<ENABLED
|DISABLED>
,
Management
Shared NIC=
<ENABLED
|DISABLED>
The OS NIC interface is set
in BIOS. The Management
Shared NIC interface is set
in management tools.
Check the system
management software or the
System Setup program for
NIC settings. If a problem is
indicated, see
"Troubleshooting a NIC" on
page 147.
Error 8602 -
Auxiliary Device
Failure. Verify
that mouse and
keyboard are
securely
attached to
correct
connectors.
Mouse or keyboard cable is
loose or improperly
connected.
Reseat the mouse or
keyboard cable.
Defective mouse or keyboard. Ensure that the mouse or
keyboard is operational. See
"Troubleshooting a USB
Device" on page 146.
Gate A20 failure. Faulty keyboard controller;
faulty system board.
See "Getting Help" on
page 169.
Invalid
configuration
information -
please run SETUP
program.
An invalid system
configuration caused a
system halt.
Run the System Setup
program and review the
current settings. See "Using
the System Setup Program
and UEFI Boot Manager" on
page 53.
Table 1-3. System Messages (continued)
Message Causes Corrective Actions
R310HOM.book Page 41 Thursday, March 4, 2010 1:03 AM
42 About Your System
Invalid PCIe card
found in the
Internal_Storage
slot!
The system halted because
an invalid PCIe expansion
card is installed in the
dedicated storage controller
slot.
Remove the PCIe expansion
card and install the
integrated storage controller
in the dedicated slot. See
"Getting Help" on page 169.
Keyboard fuse has
failed.
Overcurrent detected at the
keyboard connector.
See "Getting Help" on
page 169.
Local keyboard
may not work
because all user
accessible USB
ports are
disabled.
If operating
locally, power
cycle the system
and enter system
setup program to
change settings.
The USB ports are disabled
in the system BIOS.
Power down and restart the
system from the power
button, and then enter the
System Setup program to
enable the USB port(s).
See "Entering the System
Setup Program" on page 54.
Manufacturing
mode detected.
System is in manufacturing
mode.
Reboot to take the system
out of manufacturing mode.
Maximum rank
count exceeded.
The following
DIMM has been
disabled:
x.
Invalid memory
configuration. The system
will run but with the
specified memory module
disabled.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 106.
Memory
Initialization
Warning: Memory
size may be
reduced.
Invalid memory
configuration. The system
will run but with less memory
than is physically available.
Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module Installation
Guidelines" on page 106.
Table 1-3. System Messages (continued)
Message Causes Corrective Actions
R310HOM.book Page 42 Thursday, March 4, 2010 1:03 AM
About Your System 43
Memory set to
minimum
frequency.
The memory frequency may
be intentionally set lower for
power conservation.
If not an intentional setting,
check any other system
messages for possible causes.
The current memory
configuration may support
only the minimum frequency.
Ensure that your memory
configuration supports the
higher frequency.
See "General Memory
Module Installation
Guidelines" on page 106.
Memory tests
terminated by
keystroke.
POST memory test was
terminated by pressing the
spacebar.
Information only.
MEMTEST lane
failure detected
on
x.
Invalid memory
configuration. Mismatched
memory modules are
installed.
Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module Installation
Guidelines" on page 106.
No boot device
available.
Faulty or missing optical
drive subsystem, hard drive,
or hard drive subsystem, or
no bootable USB key
installed.
Use a bootable USB key,
optical drive, or hard drive.
If the problem persists,
see "Troubleshooting an
Optical Drive" on page 156,
"Troubleshooting a USB
Device" on page 146,
"Troubleshooting an Internal
USB Key" on page 155, and
"Troubleshooting a Hard
Drive" on page 158.
See "Using the System Setup
Program and UEFI Boot
Manager" on page 53 for
information on setting the
order of boot devices.
Table 1-3. System Messages (continued)
Message Causes Corrective Actions
R310HOM.book Page 43 Thursday, March 4, 2010 1:03 AM
44 About Your System
No boot sector on
hard drive.
Incorrect configuration
settings in System Setup
program, or no operating
system on hard drive.
Check the hard drive
configuration settings in the
System Setup program.
See "Using the System Setup
Program and UEFI Boot
Manager" on page 53.
If necessary, install the
operating system on your
hard drive. See your
operating system
documentation.
No timer tick
interrupt.
Faulty system board. See "Getting Help" on
page 169.
PCIe Training
Error: Expected
Link Width is
x
,
Actual Link Width
is
y
.
Faulty or improperly
installed PCIe card in the
specified slot.
Reseat the PCIe card in the
specified slot number.
See "Troubleshooting an
Expansion Card" on
page 159. If the problem
persists, see "Getting Help"
on page 169.
Plug & Play
Configuration
Error.
Error encountered in
initializing PCIe device;
faulty system board.
Install the NVRAM_CLR
jumper in the clear position
(pins 1 and 3) and reboot the
system. See Figure 6-1 for
jumper location. If the
problem persists,
see "Troubleshooting an
Expansion Card" on
page 159.
Quad rank DIMM
detected after
single rank or
dual rank DIMM in
socket.
Invalid memory
configuration.
Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module Installation
Guidelines" on page 106.
Table 1-3. System Messages (continued)
Message Causes Corrective Actions
R310HOM.book Page 44 Thursday, March 4, 2010 1:03 AM
About Your System 45
Read fault.
Requested sector
not found.
The operating system cannot
read from the hard drive,
optical drive, or USB device,
the system could not find a
particular sector on the disk,
or the requested sector is
defective.
Replace the optical medium,
USB medium, or USB
device. Ensure that the USB
cables, SAS/SATA backplane
cables, or optical drive cables
are properly connected.
See "Troubleshooting a USB
Device" on page 146,
"Troubleshooting an Optical
Drive" on page 156, or
"Troubleshooting a Hard
Drive" on page 158 for the
appropriate drive(s) installed
in your system.
SATA Port
x
device not
found.
There is no device connected
to the specified SATA port.
Information only.
Sector not found.
Seek error.
Seek operation
failed.
Faulty hard drive, USB
device, or USB medium.
Replace the USB medium or
device. Ensure that the USB
or SAS backplane cables are
properly connected. See
"Troubleshooting a USB
Device" on page 146 or
"Troubleshooting a Hard
Drive" on page 158 for the
appropriate drive(s) installed
in your system.
Shutdown
failure.
General system error. See "Getting Help" on
page 169.
Table 1-3. System Messages (continued)
Message Causes Corrective Actions
R310HOM.book Page 45 Thursday, March 4, 2010 1:03 AM
46 About Your System
The amount of
system memory has
changed.
Memory has been added or
removed or a memory
module may be faulty.
If memory has been added or
removed, this message is
informative and can be
ignored. If memory has not
been added or removed,
check the SEL to determine
if single-bit or multi-bit
errors were detected and
replace the faulty memory
module.
See "Troubleshooting
System Memory" on
page 153.
The following
DIMMs should
match in
geometry:
x
,
x
,
...
Invalid memory
configuration. The specified
memory modules do not
match in size, number of
ranks, or number of
data lanes.
Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module Installation
Guidelines" on page 106.
The following
DIMMs should
match in rank
count:
x
,
x
,
...
The following
DIMMs should
match in size:
x
,
x
,
...
The following
DIMMs should
match in size
and geometry:
x
,
x
,
...
The following
DIMMs should
match in size
and rank count:
x
,
x
,
...
Table 1-3. System Messages (continued)
Message Causes Corrective Actions
R310HOM.book Page 46 Thursday, March 4, 2010 1:03 AM
About Your System 47
Thermal sensor
not detected on
x.
A memory module without a
thermal sensor is installed in
the specified memory slot.
Replace the memory
module. See "System
Memory" on page 106.
Time-of-day
clock stopped.
Faulty battery or faulty chip. See "Troubleshooting the
System Battery" on page 150.
Time-of-day not
set - please run
SETUP program.
Incorrect Time or Date
settings; faulty system
battery.
Check the Time and Date
settings. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 53. If the problem
persists, replace the system
battery. See "System Battery"
on page 130.
Timer chip
counter 2 failed.
Faulty system board. See "Getting Help" on
page 169.
TPM
configuration
operation
honored. System
will now reset.
A TPM configuration
command has been entered.
The system will reboot and
execute the command.
Information only.
TPM
configuration
operation is
pending. Press
(I) to Ignore OR
(M) to Modify to
allow this change
and reset the
system.
WARNING:
Modifying could
prevent
security.
This message displays during
system restart after a TPM
configuration command has
been entered. User
interaction is required to
proceed.
Enter I or M to proceed.
TPM failure. A Trusted Platform Module
(TPM) function has failed.
See "Getting Help" on
page 169.
Table 1-3. System Messages (continued)
Message Causes Corrective Actions
R310HOM.book Page 47 Thursday, March 4, 2010 1:03 AM
48 About Your System
Unable to launch
System Services
image. System
halted!
System halted after F10
keystroke because System
Services image is either
corrupted in the system
firmware or has been lost due
to system board replacement.
The optional iDRAC6
Enterprise card flash memory
or BMC SPI flash may be
corrupted.
Restart the system and
update the Unified Server
Configurator repository to
the latest software to restore
full functionality. See the
Unified Server
Configuration user
documentation for
more information.
Restore the flash memory
using the latest version on
support.dell.com. See the
iDRAC 6 User Guide for
instructions on performing a
field replacement of the
flash memory.
Unexpected
interrupt in
protected mode.
Improperly seated memory
modules or faulty
keyboard/mouse
controller chip.
Reseat the memory modules.
See "Troubleshooting
System Memory" on
page 153. If the problem
persists, see "Getting Help"
on page 169.
Unsupported CPU
combination.
Unsupported CPU
stepping
detected.
Processor is not supported by
the system.
Install a supported processor.
See "Processor" on page 120.
Unsupported DIMM
detected. The
following DIMM
has been
disabled:
x.
Invalid memory
configuration. The system
will run but with the
specified memory module
disabled.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 106.
Table 1-3. System Messages (continued)
Message Causes Corrective Actions
R310HOM.book Page 48 Thursday, March 4, 2010 1:03 AM
About Your System 49
Unsupported
memory
configuration.
DIMM mismatch
across slots
detected:
x
,
x
,
...
Invalid memory
configuration.
Memory modules are
mismatched in the
specified slots.
Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module Installation
Guidelines" on page 106.
Warning: A fatal
error has caused
system reset!
Please check the
system event log!
A fatal system error occurred
and caused the system to
reboot.
Check the SEL for
information that was logged
during the error. See the
applicable troubleshooting
section in "Troubleshooting
Your System" on page 145 for
any faulty components
specified in the SEL.
Warning: Control
Panel is not
installed.
The control panel is not
installed or has a faulty cable
connection.
Install the control panel, or
check the cable connections
between the display module,
the control panel board,
and the system board.
See "Control Panel
Assembly" on page 132.
Warning! No micro
code update
loaded for
processor
n.
Micro code update failed. Update the BIOS firmware.
See "Getting Help" on
page 169.
Table 1-3. System Messages (continued)
Message Causes Corrective Actions
R310HOM.book Page 49 Thursday, March 4, 2010 1:03 AM
50 About Your System
Warning! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.
Warning!
Performance
degraded. CPU and
memory set to
minimum
frequencies to
meet PSU wattage.
System will
reboot.
The system configuration of
processor, memory modules,
and expansion cards may not
be supported by the power
supplies.
If any system components
were just upgraded, return
the system to the previous
configuration. If the system
boots without this warning,
then the replaced
component(s) are not
supported with this power
supply. If Energy Smart
power supplies are installed,
replace them with the High
Output power supplies to
use the components. See
"Power Supplies" on
page 125.
Warning! PSU
mismatch. PSU
redundancy lost.
Check PSU.
A High Output power supply
and an Energy Smart power
supply are installed in the
system at the same time.
Install two High Output or
two Energy Smart power
supplies in the system.
You can also run the system
on one power supply until
you can obtain two power
supplies of the same type.
See "Troubleshooting Power
Supply" on page 151.
Warning!
Unsupported
memory
configuration
detected. The
memory
configuration is
not optimal. The
recommended
memory
configuration
is:
<message>.
Invalid memory
configuration. The system
will run but with reduced
functionality.
Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module Installation
Guidelines" on page 106.
If the problem persists,
see "Troubleshooting System
Memory" on page 153.
Table 1-3. System Messages (continued)
Message Causes Corrective Actions
R310HOM.book Page 50 Thursday, March 4, 2010 1:03 AM
About Your System 51
Write fault.
Write fault on
selected drive.
Faulty USB device, USB
medium, optical drive
assembly, hard drive, or hard
drive subsystem.
Replace the USB medium or
device. Ensure that the USB,
SAS backplane, or SATA
cables are properly
connected.
See "Troubleshooting a USB
Device" on page 146,
"Troubleshooting an Internal
USB Key" on page 155,
"Troubleshooting an Optical
Drive" on page 156, and
"Troubleshooting a Hard
Drive" on page 158.
NOTE: For the full name of an abbreviation or acronym used in this table, see the
Glossary at support.dell.com/manuals.
Table 1-3. System Messages (continued)
Message Causes Corrective Actions
R310HOM.book Page 51 Thursday, March 4, 2010 1:03 AM
52 About Your System
Warning Messages
A warning message alerts you to a possible problem and prompts you to
respond before the system continues a task. For example, before you format a
diskette, a message will warn you that you may lose all data on the diskette.
Warning messages usually interrupt the task and require you to respond by
typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating
system. For more information, see the documentation that accompanied the
operating system or application.
Diagnostics Messages
The system diagnostic utilities may issue messages if you run diagnostic tests
on your system. See "Running the Embedded System Diagnostics" on
page 162 for more information about system diagnostics.
Alert Messages
Systems management software generates alert messages for your system. Alert
messages include information, status, warning, and failure messages for drive,
temperature, fan, and power conditions. For more information, see the
systems management software documentation at support.dell.com/manuals.
R310HOM.book Page 52 Thursday, March 4, 2010 1:03 AM
Using the System Setup Program and UEFI Boot Manager 53
Using the System Setup Program
and UEFI Boot Manager
The System Setup program is the BIOS program that enables you to manage
your system hardware and specify BIOS-level options. From the System Setup
program, you can:
• Change the NVRAM settings after you add or remove hardware
• View the system hardware configuration
• Enable or disable integrated devices
• Set performance and power management thresholds
• Manage system security
Choosing the System Boot Mode
The System Setup program also enables you to specify the boot mode for
installing your operating system:
• BIOS boot mode (the default) is the standard BIOS-level boot interface.
• UEFI boot mode is an enhanced 64-bit boot interface based on Unified
Extensible Firmware Interface (UEFI) specifications that overlays the
system BIOS. See "Entering the UEFI Boot Manager" on page 65 for more
information on this interface.
You must select the boot mode in the Boot Mode field of the Boot Settings
screen of the System Setup Program. Once you specify the boot mode, the
system boots in the specified boot mode and you then proceed to install your
operating system from that mode. Thereafter, you must boot the system to
the same boot mode (BIOS or UEFI) to access the installed operating system.
Trying to boot the operating system from another boot mode causes the
system to halt immediately at startup.
NOTE: Operating systems must be UEFI-compatible (for example, Microsoft®
Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS
and 32-bit operating systems do not support UEFI and can only be installed from the
BIOS boot mode.
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54 Using the System Setup Program and UEFI Boot Manager
Entering the System Setup Program
1
Turn on or restart your system.
2
Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the
system to finish booting, and then restart your system and try again.
Responding to Error Messages
If an error message appears while the system is booting, make a note of the
message. See "System Messages" on page 38 for a description of the message
and suggestions for correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to display a
message the first time you start your system.
Using the System Setup Program Navigation Keys
NOTE: For most of the options, any changes that you make are recorded but do not
take effect until you restart the system.
Keys Action
Up arrow or <Shift><Tab> Moves to the previous field.
Down arrow or <Tab> Moves to the next field.
<Enter>, Spacebar, <+>,
<–>, left and right arrows
Cycles through the settings in a field. In many
fields, you can also type the appropriate value.
<Esc> Exits the System Setup program and restarts the
system if any changes were made.
<F1> Displays the System Setup program's help file.
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Using the System Setup Program and UEFI Boot Manager 55
System Setup Options
Main Screen
NOTE: The options for the System Setup program change based on the system
configuration.
NOTE: The System Setup program defaults are listed under their respective options
in the following sections, where applicable.
Option Description
System Time Sets the time on the system's internal clock.
System Date Sets the date on the system's internal calendar.
Memory Settings Displays information related to installed memory. See
"Memory Settings Screen" on page 57.
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56 Using the System Setup Program and UEFI Boot Manager
Processor Settings Displays information related to the processor (speed,
cache size, and so on). See "Processor Settings Screen"
on page 57.
SATA Settings Displays a screen to enable or disable the integrated
SATA controller and ports. See "SATA Settings Screen"
on page 58.
Boot Settings Displays a screen to specify the boot mode (BIOS or
UEFI). For BIOS boot mode, you can also specify the
boot devices. See "Boot Settings Screen" on page 59.
Integrated Devices Displays a screen to enable or disable integrated device
controllers and ports, and to specify related features
and options. See "Integrated Devices Screen" on
page 60.
PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of
the integrated devices on the PCI bus, and any installed
expansion card that requires an IRQ. See "PCI IRQ
Assignments Screen" on page 61.
Serial Communication Displays a screen to enable or disable the serial ports
and specify related features and options. See "Serial
Communication Screen" on page 61.
Power Management Enables you to manage power usage of the processor,
fans, and memory modules with preconfigured or
customized settings. See "Power Management Screen"
on page 62.
System Security Displays a screen to configure the system password and
setup password features. See "System Security Screen"
on page 63, "Using the System Password" on page 68,
and "Using the Setup Password" on page 70.
Keyboard NumLock
(
On
default)
Determines whether your system starts up with the
NumLock mode activated on 101- or 102-key keyboards
(does not apply to 84-key keyboards).
Option Description
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Using the System Setup Program and UEFI Boot Manager 57
Memory Settings Screen
Processor Settings Screen
Report Keyboard Errors
(
Report
default)
Enables or disables reporting of keyboard errors during
the POST. Select Report for host systems that have
keyboards attached. Select Do Not Report to suppress
all error messages relating to the keyboard or keyboard
controller during POST. This setting does not affect the
operation of the keyboard itself if a keyboard is attached
to the system.
F1/F2 Prompt on Error
(Enabled default)
Enables the system to halt on errors during POST,
which allows the user to observe events that may scroll
by unnoticed during normal POST. The user can press
<F1> to continue or <F2> to enter the System Setup
program.
CAUTION: When setting this option to Disabled,
the system does not halt if an error occurs during
POST. Any critical errors are displayed and logged
in the system event log.
Option Description
System Memory Size Displays the amount of system memory.
System Memory Type Displays the type of system memory.
System Memory Speed Displays the system memory speed.
Video Memory Displays the amount of video memory.
System Memory Testing
(Enabled default)
Specifies whether system memory tests are run at system
boot. Options are Enabled and Disabled.
Option Description
64-bit Specifies if the processor supports 64-bit extensions.
Core Speed Displays the processor clock speed.
Bus Speed Displays the processor bus speed.
Option Description
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58 Using the System Setup Program and UEFI Boot Manager
SATA Settings Screen
Logical Processor
(Enabled default)
On processors that support Simultaneous Multi-
Threading (SMT) technology, each processor core
supports up to two logical processors. If this field is set to
Enabled, the BIOS reports both logical processors. If set
to Disabled, only one logical processor is monitored by
the BIOS.
Virtualization Technology
(Disabled default)
Enabled permits virtualization software to use the
virtualization technology incorporated in the processor.
NOTE: Disable this feature if your system will not be
running virtualization software.
Execute Disable
(Enabled default)
Enables or disables Execute Disable Memory Protection
Technology.
Number of Cores per
Processor
(All default)
If set to All, the maximum number of cores in each
processor is enabled.
Tu rb o M od e
(Enabled default)
If Turbo Boost technology is supported by the processor,
enables or disables Turbo Mo de .
C States
(Enabled default)
When set to Enabled, the processor can operate in all
available power states.
Processor X ID Displays the family, model, level 2 cache size, level 3
cache size, and number of cores of the processor.
Option Description
SATA Controller
(ATA default)
Allows the embedded SATA to be set to Off, ATA, or
RAID modes.
NOTE: The UEFI support is disabled if SATA is set to the
RAID mode.
Port A
(Auto default)
Auto enables BIOS support for the device attached to
SATA port A. Off disables BIOS support for the device.
Port B
(Off default)
Auto enables BIOS support for the device attached to
SATA port B. Off disables BIOS support for the device.
Option Description
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Using the System Setup Program and UEFI Boot Manager 59
Boot Settings Screen
Port C
(Off default)
Auto enables BIOS support for the device attached to
SATA port C. Off disables BIOS support for the device.
Port D
(Off default)
Auto enables BIOS support for the device attached to
SATA port D. Off disables BIOS support for the device.
Port E
(Auto default)
Auto enables BIOS support for the device attached to
SATA port E. Off disables BIOS support for the device.
Option Description
Boot Mode
(BIOS default)
CAUTION: Switching the boot mode could prevent
the system from booting if the operating system was
not installed in the same boot mode.
If the operating system supports Unified Extensible
Firmware Interface, you can set this option to UEFI.
Setting this field to BIOS allows compatibility with non-
UEFI operating systems.
NOTE: Setting this field to UEFI disables the Boot
Sequence, Hard-Disk Drive Sequence, and USB Flash Drive
Emulation Type fields.
Boot Sequence If Boot Mode is set to BIOS, this field tells the system
where the operating system files needed for startup are
located. If Boot Mode is set to UEFI, you can access the
UEFI boot manager utility by rebooting the system and
pressing <F11> when prompted to do so.
Boot Sequence Retry
(Disabled default)
If this field is enabled and the system has failed to boot,
the system will reattempt to boot after 30 seconds.
Option Description
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60 Using the System Setup Program and UEFI Boot Manager
Integrated Devices Screen
Option Description
User Accessible
USB Ports
(All Ports On default)
Enables or disables the user-accessible USB ports.
Options are All Ports On, Only Back Ports On, and All
Ports Off.
Internal USB Port
(On default)
Enables or disables the internal USB port.
Embedded NIC1 and
NIC2
(Enabled default)
Enables or disables the operating system interface of the
NIC1 and NIC2 controllers. (The NICs may also be
accessed through the system’s management controller).
Embedded Gb NIC1
(Enabled with PXE
default)
Enables or disables the embedded NICs. PXE support
allows the system to boot from the network. Enabled
with iSCSI Boot option is available if the NIC on board
supports iSCSI.
Embedded Gb NIC2
(Enabled default)
Enables or disables the embedded NICs.
MAC Address Displays the MAC address for the NIC.
OS Watchdog Timer
(Disabled default)
Sets a timer to monitor the operating system for activity,
and aids in recovery if the system stops responding.
When Enabled, the operating system is allowed to
initialize the timer. When Disabled, the timer is
not initialized.
NOTE: This feature is usable only with operating systems
that support WDAT implementations of the Advanced
Configuration and Power Interface (ACPI) 3.0b
specification.
Embedded Video
Controller
(Enabled default)
Enables or disables BIOS support for the integrated
video controller.
NOTE: This field can be disabled only if an add-in video
card is present. If this field is disabled, remote access
features such as virtual KVM are not available.
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Using the System Setup Program and UEFI Boot Manager 61
PCI IRQ Assignments Screen
Serial Communication Screen
Option Description
<PCIe device> Use the <+> and <-> keys to manually select an IRQ
for a given device, or select Default to allow the BIOS to
select an IRQ value at system startup.
Option Description
Serial Communication
(On without Console
Redirection default)
Selects whether the serial communication devices
(Serial Device 1 and Serial Device 2) are enabled in
BIOS. BIOS console redirection can also be enabled and
the port address used can be specified.
Options are On without Console Redirection, On with
Console Redirection via COM1, On with Console
Redirection via COM2, and Off.
Serial Port Address
(Serial Device 1=COM1,
Serial Device2=COM2
default)
Sets the serial port addresses for the two serial devices.
NOTE: Only Serial Device 2 can be used for Serial Over
LAN (SOL). To use console redirection by SOL, configure
the same port address for console redirection and the
serial device.
External Serial
Connector
(Serial Device 1 default)
Specifies whether Serial Device 1, Serial Device 2, or
Remote Access Device has access to the external serial
connector.
NOTE: Only Serial Device 2 can be used for Serial Over
LAN (SOL). To use console redirection by SOL, configure
the same port address for console redirection and the
serial device.
Failsafe Baud Rate
(115200 default)
Displays the failsafe baud rate used for console
redirection. BIOS attempts to determine the baud rate
automatically. This failsafe baud rate is used only if the
attempt fails. This rate should not be adjusted.
Remote Terminal Type
(VT 100/VT220 default)
Sets the remote console terminal type, either
VT100/VT220 or ANSI.
Redirection After Boot
(Enabled default)
Enables or disables BIOS console redirection when the
operating system is loaded.
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62 Using the System Setup Program and UEFI Boot Manager
Power Management Screen
Option Description
Power Management
(Active Power Controller
default)
Options are OS Control, Active Power Controller,
Custom, or Maximum Performance. For all but the
Custom setting, the BIOS pre-configures the power
settings on this screen as follows:
•
OS Control
sets the CPU power to
OS DBPM
, the fan
power to
Minimum Power
, and the memory power to
Maximum Performance
. In this setting, all processor
performance information is passed from the system
BIOS to the operating system for control. The operating
system sets the processor performance based on
processor utilization.
•
Active Power Controller
sets the CPU power to
System
DBPM
, the fan power to
Minimum Power
, and the
memory power to
Maximum Performance
. The BIOS
sets the processor performance based on
processor utilization.
•
Maximum Performance
sets all fields to
Maximum
Performance
.
If you select Custom, you can configure each
option independently.
CPU Power and
Performance
Management
Options are OS DBPM, System DBPM, Maximum
Performance, or Minimum Power.
Fan Power and
Performance
Management
Options are Maximum Performance or Minimum Power.
Memory Power and
Performance
Management
Options are Maximum Performance, a specified
frequency, or Minimum Power.
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Using the System Setup Program and UEFI Boot Manager 63
System Security Screen
Option Description
System Password Displays the current status of the password security
feature and allows a new system password assignment and
verification.
NOTE: See "Using the System Password" on page 68 for
more information.
Setup Password Restricts access to the System Setup program by using a
setup password.
NOTE: See "Using the Setup Password" on page 70 for more
information.
Password Status
(Unlocked default)
When Setup Password is assigned and this field is
Locked, the system password cannot be changed or
disabled at system start-up.
See "Using the System Password" on page 68 for more
information.
TPM Security
(Off default)
Sets the reporting of the Trusted Platform Module
(TPM) in the system.
If Off, the presence of the TPM is not reported to the
operating system.
If On with Pre-boot Measurements, the system reports
the TPM to the operating system and stores the pre-boot
measurements to the TPM during POST.
If On without Pre-boot Measurements, the system
reports the TPM to the operating system and bypasses
pre-boot measurements.
TPM Activation
(No Change default)
When set to Activate, the TPM is enabled to default
settings. When set to Deactivate, the TPM is disabled.
The No Change state initiates no action. The operational
state of the TPM remains unchanged (all user settings for
the TPM are preserved).
NOTE: This field is read-only when TPM Security is set to
Off.
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64 Using the System Setup Program and UEFI Boot Manager
TPM Clear
(No default)
CAUTION: Clearing the TPM will lose all encryption
keys in the TPM. This option prevents booting to the
operating system and results in data loss if the
encryption keys cannot be restored. Back up the TPM
keys prior to enabling this option.
When set to Yes, all TPM contents are cleared.
NOTE: This field is read-only when TPM Security is set
to Off.
Power Button
(Enabled default)
If Enabled, the power button can turn the system's power
off and on. On an
ACPI-compliant operating system, the
system performs an orderly shutdown before power is
turned off.
When Disabled, the button can only turn on system
power.
NMI Button
(Disabled default)
CAUTION: Use the NMI button only if directed to do
so by qualified support personnel or by the operating
system's documentation. Pressing this button halts
the operating system and displays a diagnostic
screen.
Enables or disables the NMI feature.
AC Power Recovery
(Last default)
Determines how the system reacts when power is
restored. If set to Last, the system returns to the last
power state. On turns on the system after power is
restored. Off allows the system to remain off after power
is restored.
AC Power Recovery
Delay
Determines when the system restarts after power is
restored. Options are Immediate, Random (a random
value of 45 to 240 seconds), or a user-defined value of 45
to 240 seconds.
User Defined Delay Allows the user to view the current AC Recovery Delay.
This field also allows the user to define a new AC
Recovery Delay.
Option Description
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Using the System Setup Program and UEFI Boot Manager 65
Exit Screen
Press <Esc> to exit the System Setup program; the Exit screen displays:
•Save Changes and Exit
•Discard Changes and Exit
•Return to Setup
Entering the UEFI Boot Manager
NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft®
Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS
and 32-bit operating systems can only be installed from the BIOS boot mode.
NOTE: The Boot Mode must be set to UEFI in the System Setup program to access
the UEFI Boot Manager.
The UEFI Boot Manager enables you to:
• Add, delete, and arrange boot options
• Access the System Setup program and BIOS-level boot options without
rebooting
To enter the UEFI Boot Manager:
1
Turn on or restart your system.
2
Press <F11> after you see the following message:
<F11> = UEFI Boot Manager
NOTE: The system will not respond until the USB keyboard is active.
If your operating system begins to load before you press <F11>, allow the
system to finish booting, and then restart your system and try again.
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66 Using the System Setup Program and UEFI Boot Manager
Using the UEFI Boot Manager Navigation Keys
UEFI Boot Manager Screen
Keys Action
Up arrow Moves to and highlights the previous field.
Down arrow Moves to and highlights the next field.
Spacebar, <Enter>, <+>,
<–>
Cycles through the settings in a field.
<Esc> Refreshes the UEFI Boot Manager screen, or
returns to the UEFI Boot Manager screen from the
other program screens.
<F1> Displays the UEFI Boot Manager help file.
Option Description
Continue The system attempts to boot to devices starting with
the first item in the boot order. If the boot attempt fails,
the system will continue with the next item in the boot
order until the boot is successful or no more boot
options are found.
<Boot options> Displays the list of available boot options (marked with
asterisks). Select the boot option you wish to use and
press Enter.
NOTE: If you hot-add a boot device, press <ESC> to
refresh the list of boot options.
UEFI Boot Settings Enables you to add, delete, enable, or disable boot
options; change boot order; or execute a one-time
boot option.
System Utilities Enables you to access the System Setup program,
System Services (Unified Server Configurator),
Diagnostics, and BIOS-level boot options.
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Using the System Setup Program and UEFI Boot Manager 67
UEFI Boot Settings Screen
System Utilities Screen
System and Setup Password Features
NOTE: For a forgotten password, see "Disabling a Forgotten Password" on
page 168.
Your system is shipped without the system password feature enabled. Operate
the system only with system password protection.
CAUTION: The password features provide a basic level of security for the data on
your system.
CAUTION: Anyone can access the data stored on your system if the system is
running and unattended.
Option Description
Add Boot Option Adds a new boot option.
Delete Boot Option Deletes an existing boot option.
Enable/Disable Boot Option Disables and enables a boot option in the boot option list.
Change Boot Order Changes the order of the boot option list.
One-Time Boot From File Sets a one-time boot option not included in the boot
option list.
Option Description
System Setup Accesses the System Setup program without rebooting.
System Services Restarts the system and accesses the Unified Server
Configurator, which allows you to run utilities such as
system diagnostics.
BIOS Boot Manager Accesses the BIOS-level boot options list without
rebooting. This option enables you to conveniently
switch to BIOS boot mode if you need to boot to a
device with a non-UEFI operating system, such as a
bootable DOS media with diagnostics software.
Reboot System Restarts the system.
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68 Using the System Setup Program and UEFI Boot Manager
Using the System Password
When a system password is assigned, the system prompts for the system
password after the system starts and only those with the password have full
access to the system.
Assigning a System Password
Before assigning a system password, enter the System Setup program and
check the System Password option.
When a system password is assigned, System Password is Enabled. If
Password Status is Unlocked, you can change the system password. If Locked,
you cannot change the system password. Disabling the password jumper on
the system board sets System Password to Disabled, and you cannot change
or enter a new system password.
When a system password is not assigned and the password jumper on the
system board is in the enabled position, System Password is Not Enabled and
Password Status is Unlocked.
To assign a system password:
1
Verify that
Password Status
is
Unlocked
.
2
Highlight the
System Password
option and press <Enter>.
3
Type your new system password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. Certain key combinations
are invalid and if you enter one, the system beeps. To erase a character,
press <Backspace> or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press
<Enter> to move to another field, or press <Esc> prior to completing step 5.
4
Press <Enter>.
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Using the System Setup Program and UEFI Boot Manager 69
5
To confirm your password, type it a second time and press <Enter>.
System Password
changes to
Enabled
. Exit the System Setup program and
begin using your system.
6
Either reboot the system now for the password protection to take effect or
continue working.
NOTE: Password protection does not take effect until the system reboots.
Using Your System Password to Secure Your System
NOTE: If you have assigned a setup password (see "Using the Setup Password" on
page 70), the system accepts your setup password as an alternate system
password.
When Password Status is Unlocked, you have the option to leave the
password security enabled or to disable password security.
To leave the password security enabled:
1
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2
Type your password and press <Enter>.
To disable the password security:
1
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2
Type your password and press <Ctrl><Enter>.
When Password Status is Locked, you must type the password and press
<Enter> when prompted at reboot.
If an incorrect system password is entered, the system displays a message and
prompts you to re-enter your password. You have three attempts to enter the
correct password. After the third unsuccessful attempt, the system displays an
error message that the system has halted and will shut down.
Even after you shut down and restart the system, the error message continues
to be displayed until the correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System
Password and Setup Password options to protect your system from unauthorized
changes.
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70 Using the System Setup Program and UEFI Boot Manager
Deleting or Changing an Existing System Password
1
Enter the System Setup program and select the
System Security
.
2
Highlight
Setup Password
, press <Enter> to access the setup password
window. Press <Enter> twice to clear the existing setup password.
3
The setting changes to
Not Enabled
.
4
If you want to assign a new setup password, perform the steps in "Assigning
a Setup Password" on page 70.
Using the Setup Password
Assigning a Setup Password
You can assign a setup password only when the Setup Password is Not
Enabled. To assign a setup password, highlight the Setup Password option
and press the <+> or <–> key. The system prompts you to enter and verify
the password.
NOTE: The setup password can be the same as the system password. If the two
passwords are different, the setup password can be used as an alternate system
password. The system password cannot be used in place of the setup password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. Certain key combinations are
invalid and if you enter one, the system beeps. To erase a character, press
<Backspace> or the left-arrow key.
When you verify the password, the Setup Password changes to Enabled. The
next time you enter the System Setup program, the system prompts you for
the setup password.
A change to the Setup Password option becomes effective immediately
(restarting the system is not required).
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Using the System Setup Program and UEFI Boot Manager 71
Operating With a Setup Password Enabled
If Setup Password is Enabled, you must enter the correct setup password
before modifying most of the System Setup options.
If you do not enter the correct password in three attempts, the system lets you
view, but not modify, the System Setup screens. The following options are
exceptions: If System Password is not Enabled and is not locked through the
Password Status option, you can assign a system password. You cannot disable
or change an existing system password.
NOTE: You can use the Password Status option in conjunction with the Setup
Password option to protect the system password from unauthorized changes.
Deleting or Changing an Existing Setup Password
1
Enter the System Setup program and select the
System Security
.
2
Highlight
Setup Password
, press <Enter> to access the setup password
window. Press <Enter> twice to clear the existing setup password.
The setting changes to
Not Enabled
.
3
If you want to assign a new setup password, perform the steps in "Assigning
a Setup Password" on page 70.
Embedded System Management
The Unified Server Configurator is an embedded utility that enables systems
and storage management tasks from an embedded environment throughout
the server’s lifecycle.
The Unified Server Configurator can be started during the boot sequence and
can function independently of the operating system.
NOTE: Certain platform configurations may not support the full set of features
provided by Unified Server Configurator.
The following features of Unified Server Configurator are supported on
systems with Baseboard Management Controller (BMC):
• Installing an operating system
• Running diagnostics to validate the memory, I/O devices, processor,
physical disks, and other peripherals
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72 Using the System Setup Program and UEFI Boot Manager
When an optional iDRAC6 Express card is installed, Unified Server
Configurator provides the following additional features:
• Downloading and applying firmware updates
• Configuring hardware and firmware
For more information about setting up Unified Server Configurator,
configuring hardware and firmware, and deploying the operating system, see
the Unified Server Configurator documentation on the Dell Support website
at support.dell.com/manuals.
Baseboard Management Controller Configuration
The BMC enables configuring, monitoring, and recovery of systems remotely.
The BMC provides the following features:
• Enables fault logging and SNMP alerting
• Provides access to system event log and sensor status
• Allows control of system functions including power on and off
• Functions independently of the system’s power state or the system’s
operating system
• Provides text console redirection for system setup, text-based utilities, and
operating system consoles
NOTE: To remotely access the BMC through the integrated NIC, you must connect
the network connection to integrated NIC1.
For additional information on using BMC, see the documentation for the
BMC and systems management applications.
Entering the BMC Setup Module
1
Turn on or restart your system.
2
Press <Ctrl><E> when prompted after POST.
If your operating system begins to load before you press <Ctrl><E>,
allow the system to finish booting, and then restart your system and try
again.
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Using the System Setup Program and UEFI Boot Manager 73
iDRAC Configuration Utility
The iDRAC Configuration Utility is a pre-boot configuration environment
that allows you to view and set parameters for the iDRAC6 and for the
managed server.
The iDRAC Configuration Utility provides the following features:
• Enables fault logging and SNMP alerting
• Provides access to system event log and sensor status
• Allows control of system functions including power on and off
• Functions independently of the system’s power state or the system’s
operating system
• Provides text console redirection for system setup, text-based utilities, and
operating system consoles.
In addition the iDRAC Configuration Utility enables you to:
• Configure, enable, or disable the iDRAC6 local area network through the
dedicated iDRAC6 Enterprise card port or the embedded NIC1.
• Enable or disable IPMI over LAN.
• Enable a LAN Platform Event Trap (PET) destination.
• Attach or detach the Virtual Media devices.
• Change the administrative user name and password and manage user
privileges.
• View System Event Log (SEL) messages or clear messages from the log.
For additional information on using iDRAC6, see the documentation for
iDRAC6 and systems management applications.
Entering the iDRAC Configuration Utility
1
Turn on or restart your system.
2
Press <Ctrl><E> when prompted during POST.
If your operating system begins to load before you press <Ctrl><E>,
allow the system to finish booting, and then restart your system and try
again.
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74 Using the System Setup Program and UEFI Boot Manager
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Installing System Components 75
Installing System Components
WARNING: While moving or transferring the system, it is recommended that
you use the packaging material that shipped with the system and/or take care to
avoid any damage due to shock or vibration.
NOTE: Depending on the configuration, your system may have cabled or
hot-swappable hard drives, redundant or non-redundant power supplies, and an
LCD panel or diagnostic indicators. The illustrations in this section show a system
with hot-swappable hard drives and an LCD panel.
Recommended Tools
• Key to the system keylock
• #1 and #2 Phillips screwdrivers
• Wrist grounding strap
Inside the System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
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76 Installing System Components
Figure 3-1. Inside the System
1 cooling shroud 2 power supply bays (2)
3 expansion-card risers (2) 4 heat sink/processor
5 memory modules (6) 6 optical drive
7 control panel board 8 display module
9 hard drives (4) 10 system cooling fans (5)
11 power supply shroud
2
1
11
3
4
5
6
9
10
7
8
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Installing System Components 77
Front Bezel (Optional)
1
Unlock the keylock at the left end of the bezel.
2
Lift up the release latch next to the key lock.
3
Rotate the left end of the bezel away from the front panel.
4
Unhook the right end of the bezel and pull the bezel away from
the system.
Figure 3-2. Removing and Replacing the Optional Front Bezel
To replace the optional bezel, hook the right end of the bezel onto the chassis,
then fit the free end of the bezel onto the system. Secure the bezel with the
keylock. See Figure 3-2.
1 release latch 2 keylock
3 front bezel 4 hinge tab
3
2
1
4
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78 Installing System Components
Opening and Closing the System
WARNING: Whenever you need to lift the system, get others to assist you. To
avoid injury, do not attempt to lift the system by yourself.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
Opening the System
1
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and peripherals.
2
Rotate the latch release lock counter clockwise to the unlocked position.
See Figure 3-3.
3
Grasp the cover on both sides while pressing your thumbs on the latch
release lock and the indent. Carefully slide the cover toward the back of
the system, and lift it away from the system. See Figure 3-3.
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Installing System Components 79
Figure 3-3. Opening and Closing the System
Closing the System
1
Place the cover onto the chassis and offset it slightly toward the back of the
system, so that the two pins on the back edge of the cover fit over the
corresponding slots on the back edge of the chassis. See Figure 3-3.
2
Slide the cover towards the front of the chassis till it snaps in position.
3
Rotate the latch release lock in a clockwise direction to secure the cover.
1 latch release lock 2 indent
1
2
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80 Installing System Components
Optical Drive (Optional)
An optional slimline DVD or DVD+/-RW optical drive slides into the front
panel and connects to the SATA controller on the system board.
NOTE: DVD devices are data only.
Removing an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
Disconnect the power and data cable from the back of the drive.
NOTE: Note the routing of the power and data cables underneath the tabs on
the chassis as you remove them from the system board and drive. You must
route these cables properly when you replace them to prevent them from
being pinched or crimped.
4
Pull the release latch to the unlock position. Lift the drive to release it
from the notch on the metal standoffs.
5
Lift the drive out of the chassis. See
Figure 3-4
.
6
Close the system. See "Closing the System" on page 79.
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Installing System Components 81
Figure 3-4. Removing and Installing the Optical Drive
1 data cable 2 power cable
3 optical drive 4 release latch
5 metal standoffs (2) 6 notches (2)
7 metal standoffs with notches (2)
3
4
5
6
7
12
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82 Installing System Components
Installing an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
Align the two notches on the metal standoffs with the slots on the side of
the drive.
4
Slide the drive into the notches until it is seated firmly and the release
latch snaps into place. See Figure 3-4.
5
Connect the power cable.
6
Connect the data cable to the back of the drive and to the SATA connector
on the system board.
NOTE: Route these cables properly underneath the tab on the system chassis
to prevent them from being pinched or crimped.
7
Close the system. See "Closing the System" on page 79.
8
Reconnect the system and peripherals to their electrical outlets.
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Installing System Components 83
Hard Drives
Your system supports up to four 3.5-inch (SAS or SATA) or 2.5-inch
(SAS, SATA, or SSD) hard drives in 3.5-inch hot-swap hard drive carrier or
cabled internal drives. Depending on your chassis, the hard drives are
installed internally or at the front of the system (see Figure 3-1). Internal
hard drives are connected to the system board or an optional controller card.
Front-mounted hard drives are connected to a SAS backplane through
hard-drive carriers and can be configured as hot-swappable.
Removing a Drive Blank
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
CAUTION: To maintain proper system cooling, all empty hard-drive bays must
have drive blanks installed.
1If applicable, remove the front bezel. See
"Front Bezel (Optional)" on
page 77.
2Grasp the front of the hard-drive blank, press the release lever on the
right side, and slide the blank out until it is free of the drive bay.
See Figure 3-5.
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84 Installing System Components
Figure 3-5. Removing and Installing a Hard-Drive Blank
Installing a Drive Blank
Align the hard-drive blank with the drive bay and insert the blank into the
drive bay until the release lever clicks into place. See Figure 3-5.
Removing a Hard-Drive Carrier
CAUTION: Ensure that your operating system supports hot-swap drive
installation. See the documentation supplied with the operating system.
1If applicable, remove the front bezel. See
"Front Bezel (Optional)" on
page 77.
2
Using the RAID management software, prepare the hard drive for removal.
Wait until the hard-drive indicators on the
hard-drive
carrier signal that
the drive can be removed safely.
See your storage controller
documentation for information about hot-swap hard drive removal.
If the
hard drive
has been online, the green
activity/
fault indicator flashes
as the
hard drive
is powered down. When the
hard-drive
indicators are
off, the
hard drive
is ready for removal.
See Figure 1-3.
1 hard-drive blank 2 release lever
1
2
R310HOM.book Page 84 Thursday, March 4, 2010 1:03 AM
Installing System Components 85
3Press the release button and open the
hard-drive
carrier release handle to
release the
hard-drive carrier
. See Figure 3-6.
4
Slide the hard-drive carrier out of the hard-drive bay.
5
Insert a drive blank in the vacated hard-drive bay. See "Installing a Drive
Blank" on page 84.
CAUTION: To maintain proper system cooling, all empty hard-drive bays must
have drive blanks installed.
Figure 3-6. Removing and Installing a Hard-Drive Carrier
1 release button 2 hard-drive carrier handle
3 hard-drive carrier
1
2
3
R310HOM.book Page 85 Thursday, March 4, 2010 1:03 AM
86 Installing System Components
Installing a Hard-Drive Carrier
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
CAUTION: Ensure that your operating system supports hot-swap drive
installation. See the documentation supplied with the operating system.
CAUTION: Combining SATA and SAS hard drives in the same system
configuration is not supported.
1
If applicable, remove the front bezel. See "Front Bezel (Optional)" on
page 77.
2
If a drive blank is present in the bay, remove it. See "Removing a Drive
Blank" on page 83.
3
Press the release button on the front of the hard-drive carrier and open the
handle.
4With the lever on the hard-drive carrier open, slide the hard-drive carrier
into the
hard-drive
bay until
it
contacts the backplane. See Figure 3-8.
5
Close the hard-drive carrier handle to lock the hard drive in place.
Removing a Hard Drive From a Hard-Drive Carrier
CAUTION: Use only hard drives that have been tested and approved for use with
the SAS/SATA backplane.
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully
installed. Inserting a hard-drive carrier and attempting to lock its handle next to a
partially installed carrier can damage the partially installed carrier's shield spring
and make it unusable.
Remove the screws from the slide rails on the hard-drive carrier and separate
the hard drive from the carrier. See Figure 3-7.
R310HOM.book Page 86 Thursday, March 4, 2010 1:03 AM
Installing System Components 87
Figure 3-7. Installing and Removing a Hard Drive
1 screws (4) 2 hard drive
3 SAS/SATA screw hole 4 hard-drive carrier
3
2
4
1
R310HOM.book Page 87 Thursday, March 4, 2010 1:03 AM
88 Installing System Components
Installing a Hard Drive Into a Hard-Drive Carrier
NOTE: If you are upgrading from a 2.5" hard drive to a 3.5" hard drive, you need to
remove the inserts inside the carrier before installing the 3.5" hard drive in the
carrier.
1
Insert the hard drive into the hard-drive carrier with the connector end of
the drive at the back. See Figure 3-7.
2
Align the screw holes on the hard drive with the back set of holes on the
hard-drive carrier.
When aligned correctly, the back of the hard drive will be flush with the
back of the hard-drive carrier.
3
Attach the four screws to secure the hard drive to the hard-drive carrier.
Removing a Cabled Hard Drive
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and from the peripherals.
2
Open the system. See "Opening the System" on page 78.
3
Disconnect the data/power cable from the hard drive in the hard-drive bay.
4
Lift the tab with the blue dot on the hard-drive bracket and slide the hard
drive out of the bay. See Figure 3-8.
R310HOM.book Page 88 Thursday, March 4, 2010 1:03 AM
Installing System Components 89
Figure 3-8. Removing and Installing a Cabled Hard Drive
NOTE: If you are not replacing the hard drive, remove the drive from the drive
bracket (see "Removing a Hard Drive From a Hard-Drive Bracket" on page 91) and
insert the empty bracket back into the drive bay.
5
Replace the system cover. See "Closing the System" on page 79.
Installing a Cabled Hard Drive
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and from the peripherals.
2
Open the system. See "Opening the System" on page 78.
1 hard drive 2 power/data cable
3 tab 4 drive bracket
3
2
1
4
R310HOM.book Page 89 Thursday, March 4, 2010 1:03 AM
90 Installing System Components
3
Remove the existing hard-drive bracket by lifting the tab with blue dot on
the bracket and sliding the bracket up and out of the system.
See Figure 3-8.
4
Install the hard drive into the bracket. See "Installing a Hard Drive Into a
Hard-Drive Bracket" on page 91.
5
Slide the hard drive into the drive bay.
6
Connect the power/data cable to the hard drive.
• If connecting to the integrated SATA controller (SATA hard drives
only), connect the SATA data cable to the SATA_A connector on the
system board.
• If connecting to a SAS RAID controller card (SAS or SATA hard
drives), connect the data cable to the connector on the card edge.
For information on installing a SAS controller card,
s
ee
"Installing an Expansion Card" on page 94.
7
Replace the system cover. See "Closing the System" on page 79.
8
Reconnect the system to the electrical outlet and turn on the system and
attached peripherals.
9
Enter the System Setup program and ensure that the hard drive’s
controller is enabled. See "Entering the System Setup Program" on
page 54.
10
Exit the System Setup program and reboot the system.
See the documentation that came with the hard drive for instructions on
installing any software required for drive operation.
R310HOM.book Page 90 Thursday, March 4, 2010 1:03 AM
Installing System Components 91
Removing a Hard Drive From a Hard-Drive Bracket
Remove the screws from the slide rails on the hard-drive bracket and separate
the hard drive from the bracket. See Figure 3-9.
Figure 3-9. Removing and Installing a Hard Drive From a Hard-Drive Bracket
*Screws are supplied along with the hard drives ordered from Dell.
Installing a Hard Drive Into a Hard-Drive Bracket
1
Insert the hard drive into the hard-drive bracket with the connector end of
the drive at the back. See Figure 3-9.
2
Align the screw holes on the hard drive with the back set of holes on the
hard-drive bracket.
When aligned correctly, the back of the hard drive will be flush with the
back of the hard-drive bracket.
3
Attach the four screws to secure the hard drive to the hard-drive bracket.
1 screws (4)* 2 hard drive
3 SAS/SATA screw holes (4) 4 hard-drive bracket
12
3
4
R310HOM.book Page 91 Thursday, March 4, 2010 1:03 AM
92 Installing System Components
Expansion Card
Expansion Card Installation Guidelines
Your system supports two PCIe Generation 2 expansion cards installed on two
expansion-card risers.
• Riser1: Supports PCIE_G2_x16 full-height half-length expansion card.
• Riser2: Supports PCIE_G2_x8 full-height half-length expansion card.
• The expansion-card slot is not hot-swappable.
• PCI Express Generation 1 and Generation 2 expansion cards are supported
in the slot.
CAUTION: To ensure proper cooling, only one of the two expansion cards can
have a power consumption of greater than 15 W (up to 25 W maximum), not
including the integrated storage controller.
• Table 3-1 provides a guide for installing expansion cards to ensure proper
cooling and mechanical fit. The expansion cards with the highest priority
should be installed first using the slot priority indicated. All other
expansion cards should be installed in card priority and slot priority order.
R310HOM.book Page 92 Thursday, March 4, 2010 1:03 AM
Installing System Components 93
Table 3-1. Expansion-Card Installation Priority
Card
Priority
Card Description Slot Priority Maximum
Allowed
1 PERC S300 Modular 3 1
2 SAS 6/iR Modular 3 1
3 PERC H700 Adapter 2 1
4 PERC H200 Adapter 2 1
5 PERC H800 512 MB Adapter 1,2 2
6 6 Gbps SAS HBA 1,2 2
7 SAS 5/E Adapter 1,2 2
8 QLE2562 FC8 Dual Channel HBA 1,2 2
9 LPe12002 FC8 Dual Channel HBA 1,2 2
10 QLE2560 FC8 Single Channel HBA 1,2 2
11 LPe12000 FC8 Single Channel HBA 1,2 2
12 Quad port Intel® x4 PCIe copper GbE
NIC
1,2 2
13 Dual port Intel x4 PCIe copper GbE NIC 1,2 2
14 Dual port Brcm 5709 PCIe copper GbE
NIC (Xinan-based) TOE
1,2 2
15 Dual port Brcom 5709 PCIe copper GbE
NIC (Xinan-based) TOE/Isoe
1,2 2
16 Single port Intel x1 PCIe copper GbE
NIC
1,2 2
17 LSI2032 PCIe SCSI HBA 1,2 2
R310HOM.book Page 93 Thursday, March 4, 2010 1:03 AM
94 Installing System Components
Installing an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3
Open the system. See "Opening the System" on page 78.
4
Lift the expansion-card latch and remove the filler bracket.
See Figure 3-10.
5
Holding the expansion card by its edges, position the card so that the card-
edge connector aligns with the expansion-card connector on the
expansion-card riser. See Figure 3-10.
6
Insert the card-edge connector firmly into the expansion-card connector
until the card is fully seated.
7
Replace the expansion-card latch. See Figure 3-10.
R310HOM.book Page 94 Thursday, March 4, 2010 1:03 AM
Installing System Components 95
Figure 3-10. Installing and Removing an Expansion Card
8
Connect any cables to the expansion card.
9
Close the system. See "Closing the System" on page 79.
10
Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals
1 expansion-card latch 2 expansion card
3 filler bracket 4 expansion-card riser
2
1
4
3
R310HOM.book Page 95 Thursday, March 4, 2010 1:03 AM
96 Installing System Components
Removing an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
Disconnect all cables from the card.
4
Lift the expansion-card latch. See Figure 3-10.
5
Grasp the expansion card by its edges and carefully remove it from the
connector on the expansion-card riser.
6
If you are removing the expansion card permanently, install a metal filler
bracket over the empty expansion-card slot opening.
7
Replace the expansion-card latch.
NOTE: You must install a filler bracket over an empty expansion slot to
maintain Federal Communications Commission (FCC) certification of the
system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
8
Close the system. See "Closing the System" on page 79.
9
Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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Installing System Components 97
Expansion-Card Riser
The system’s expansion-card risers support x8 and x16 link Generation 2
PCIe expansion cards.
Removing an Expansion-Card Riser
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
If installed, remove the expansion card from the expansion-card slot.
See "Removing an Expansion Card" on page 96.
4
To remove the expansion-card riser, press the release tab and lift the
expansion-card riser from the connector on the chassis. See Figure 3-11.
R310HOM.book Page 97 Thursday, March 4, 2010 1:03 AM
98 Installing System Components
Figure 3-11. Installing and Removing an Expansion-Card Riser
1 expansion-card risers (2) 2 expansion-card slot
3 expansion-card riser sockets (2) 4 riser guide posts (2)
5 riser guides (2)
4
1
2
3
5
R310HOM.book Page 98 Thursday, March 4, 2010 1:03 AM
Installing System Components 99
Installing an Expansion-Card Riser
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Align the expansion-card riser with the riser guide posts on the system
board. See Figure 3-11.
2
Lower the expansion-card riser into place until the expansion-card riser
connector is fully seated.
3
If applicable, reinstall the expansion card.
See "Installing an Expansion Card" on page 94.
4
Close the system. See "Closing the System" on page 79.
5
Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
Internal USB Memory Key
The USB memory key can be used as a boot device, security key, or mass
storage device. To use the internal USB connector, the Internal USB Port
option must be enabled in the Integrated Devices screen of the System Setup
program.
To boot from the USB memory key, you must configure the USB memory key
with a boot image and then specify the USB memory key in the boot
sequence in the System Setup program. See "Boot Settings Screen" on
page 59. For information on creating a bootable file on the USB memory key,
see the user documentation that accompanied the USB memory key.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
R310HOM.book Page 99 Thursday, March 4, 2010 1:03 AM
100 Installing System Components
NOTE: To avoid interference with other components, the maximum allowable
dimensions of the USB key are 24 mm (0.94") wide x 79 mm (3.11") long x 8.6 mm
(0.33") high.
1
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
Locate the USB connector on the control panel board. See Figure 6-1.
4
Insert the USB memory key into the USB connector.
5
Close the system. See "Closing the System" on page 79.
6
Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
Figure 3-12. Removing and Installing a USB Memory Key
1 USB memory key 2 USB memory key connector
1
2
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Installing System Components 101
Cooling Shroud
The system board shroud covers the processor, heat sink, and memory
modules, and provides air flow to these components. Airflow is facilitated by
the cooling fan modules, which are positioned directly beneath the cooling
shroud. The power distribution board shroud covers the power distribution
board behind the power supply bay.
Removing the Cooling Shroud
WARNING: The memory modules and heat sink can get very hot during normal
operation. Ensure that the memory modules and heat sink have had sufficient time
to cool before you touch it.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
CAUTION: Never operate your system with the cooling shroud removed. The
system may get overheated quickly, resulting in shutdown of the system and loss of
data.
1
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2
Open the system. See "Opening and Closing the System" on page 78.
3
Remove the SAS backplane cables routed over the shroud from the system
board.
4
Hold the touch points and gently lift the shroud straight up and away from
the system board. See Figure 3-13.
R310HOM.book Page 101 Thursday, March 4, 2010 1:03 AM
102 Installing System Components
Figure 3-13. Installing and Removing the Cooling Shroud
Installing the Cooling Shroud
1
Orient the cooling shroud with the numbered fan bays as a guide.
2
Align the cooling shroud posts with the slots on the system board.
3
Push the
cooling shroud
down until all edges are secured to the system
board.
4
Close the system. See "Opening and Closing the System" on page 78.
1 power distribution board shroud 2 system board shroud
3 tabs (2) 4 fan bay numbers
1
2
3
4
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Installing System Components 103
Integrated Storage Controller Card
Your system includes a dedicated expansion-card slot on the riser for an
integrated SAS or PERC controller card that provides the integrated storage
subsystem for your system’s internal hard drives. The controller supports SAS
and SATA hard drives and also enables you to set up the hard drives in RAID
configurations as supported by the version of the storage controller included
with your system.
Removing the Integrated Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
If installed, remove the expansion card.
See "Removing an Expansion Card" on page 96.
4
Remove the second expansion-card riser.
See "Removing an Expansion-Card Riser" on page 97.
5
Press down on the card retention tab (marked with a blue dot) and pull the
blue release tab.
6
Remove the card from the storage controller card slot. See Figure 3-14.
R310HOM.book Page 103 Thursday, March 4, 2010 1:03 AM
104 Installing System Components
Figure 3-14. Removing and Installing the Integrated Storage Controller Card
1 integrated storage controller card
connector
2 integrated storage controller card
3 release tab 4 alignment guides (2)
2
1
4
3
R310HOM.book Page 104 Thursday, March 4, 2010 1:03 AM
Installing System Components 105
Installing the Integrated Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
If installed, remove the expansion card. See "Removing an Expansion
Card" on page 96.
4
To install the integrated storage controller card:
a
Hold the card by its edges.
b
Align the card with the alignment guides.
c
Insert the card-edge connector firmly into the connector until the card
is fully seated.
5
Close the system. See "Opening and Closing the System" on page 78.
6
Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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106 Installing System Components
System Memory
Your system supports DDR3 unbuffered ECC DIMMs (UDIMMs) and
registered ECC DIMMs (RDIMMs). DIMMs can be 1066 or 1333 MHz.
The system contains six memory sockets organized into two DDR3 channels.
The first socket of each channel is marked with white release levers.
General Memory Module Installation Guidelines
To ensure optimal performance of your system, observe the following general
guidelines when configuring your system memory.
NOTE: Memory configurations that fail to observe these guidelines can prevent
your system from starting and producing any video output.
• Except for memory channels that are unused, all populated memory
channels must have identical configurations.
• Memory modules of different sizes can be mixed in sockets 1 to 6
(for example, 2 GB and 4 GB), but all populated channels must have
identical configurations.
• Memory modules are installed in the numeric order of the sockets
beginning with 1 to 6.
• If memory modules with different speeds are installed, they will operate at
the speed of the slowest installed memory module(s).
Mode-Specific Guidelines
Your system supports both single-channel and dual-channel modes. A
minimal single-channel configuration of one 1 GB memory module is also
supported in this mode.
Table 3-2 shows sample memory configurations that follow the appropriate
memory guidelines stated in this section. The samples show identical
memory-module configurations and their physical and available memory
totals. The table does not show mixed- or quad-rank memory-module
configurations, nor does it address the memory speed considerations of any
configuration.
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Installing System Components 107
Table 3-2. Sample UDIMM Memory Configuration
Memory
Module Size
Memory Sockets
1
3
5
2
4
6
Physical Memory
(GB)
1 GB X
X
XX
X
XX
1
2
4
2 GB X
X
XX
X
XX
2
4
8
4 GB X
X
XX
X
XX
4
8
16
R310HOM.book Page 107 Thursday, March 4, 2010 1:03 AM
108 Installing System Components
Table 3-3. Sample RDIMM Memory Configuration
Memory
Module Size
Memory Sockets
1
3
5
2
4
6
Physical Memory
(GB)
1 GB X
X
X
X
X
XX
X
X
X
X
XX
1
2
4
6
2 GB X
X
X
X
X
XX
X
X
X
X
XX
2
4
8
12
4 GB X
X
XX
X
XX
4
8
16
8 GB XX XX 32
R310HOM.book Page 108 Thursday, March 4, 2010 1:03 AM
Installing System Components 109
Installing Memory Modules
WARNING: The memory modules are hot to touch for some time after the system
has been powered down. Allow time for the memory modules to cool before
handling them. Handle the memory modules by the card edges and avoid touching
the components on the memory module.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
Remove the
cooling shroud
. See "Removing the Cooling Shroud" on
page 101.
4
Locate the memory module sockets. See Figure 6-1.
5
Press the ejectors on the memory module socket down and out, as shown
in Figure 3-15, to allow the memory module to be inserted into the socket.
6
Handle each memory module only on either card edge, making sure not to
touch the middle of the memory module.
R310HOM.book Page 109 Thursday, March 4, 2010 1:03 AM
110 Installing System Components
Figure 3-15. Installing and Removing a Memory Module
7
Align the memory module's edge connector with the alignment key of the
memory module socket, and insert the memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to
install the memory module in the socket in only one way.
8
Press down on the memory module with your thumbs to lock the memory
module into the socket.
When the memory module is properly seated in the socket, the ejectors on
the memory module socket align with the ejectors on the other sockets
that have memory modules installed.
9
Repeat step 5 through step 8 of this procedure to install the remaining
memory modules. See
Tabl e 3 -2
.
1 memory module 2 memory module socket ejectors (2)
3 alignment key
2
1
3
R310HOM.book Page 110 Thursday, March 4, 2010 1:03 AM
Installing System Components 111
10
Replace the
cooling shroud
. See "Installing the Cooling Shroud" on
page 102.
11
Close the system. See "Closing the System" on page 79.
12
Start up the system, press <F2> to enter the System Setup program, and
check the
System Memory
setting on the main System Setup screen.
The system should have already changed the value to reflect the newly
installed memory.
13
If the value is incorrect, one or more of the memory modules may not be
installed properly. Repeat step 2 through step 12 of this procedure, checking to
ensure that the memory modules are firmly seated in their sockets.
14
Run the system memory test in the system diagnostics. See "Running the
Embedded System Diagnostics" on page 162.
Removing Memory Modules
WARNING: The memory modules are hot to touch for some time after the system has
been powered down. Allow time for the memory modules to cool before handling
them. Handle the memory modules by the card edges and avoid touching the
components on the memory module.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your product
documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Read and follow the safety instructions that came with the product.
1
Turn off the system, including any attached peripherals, and disconnect the
system from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
Remove the
cooling shroud
. See "Removing the Cooling Shroud" on
page 101.
4
Locate the memory module sockets. See
Figure 6-1
.
5
Press down and out on the ejectors on each end of the socket until the memory
module pops out of the socket. See Figure 3-15.
Handle each memory module only on either card edge, making sure not to
touch the middle of the memory module.
6
Replace the
cooling shroud
. See "Installing the Cooling Shroud" on page 102.
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112 Installing System Components
7
Close the system. See "Closing the System" on page 79.
8
Reconnect the system and peripherals to their power sources, and turn them
on.
Cooling Fans
Your system contains five single-motor fans and provides cooling for the
processor, expansion card, power supplies, and memory modules.
NOTE: Hot-swap removal or installation of the fans is not supported.
NOTE: In the event of a problem with a particular fan, the fan number is referenced
by the system’s management software, allowing you to easily identify and replace
the proper fan by noting the fan numbers on the fan assembly.
Removing a Cooling Fan
WARNING: The cooling fan can continue to spin for some time after the system
has been powered down. Allow time for the fan to stop spinning before removing it
from the system.
WARNING: Do not attempt to operate the system without the cooling fan.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
NOTE: The procedure for removing each individual fan module is the same.
1
Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
Remove the cooling shroud or power distribution board shroud as
applicable. See "Cooling Shroud" on page 101.
4
Disconnect the fan’s power cable from the system board. See Figure 3-16.
5
Grasp the fan and slide it away from the fan assembly. See Figure 3-16.
R310HOM.book Page 112 Thursday, March 4, 2010 1:03 AM
Installing System Components 113
Figure 3-16. Removing and Installing a Fan
Installing a Cooling Fan
1
Ensure that the fan is oriented correctly.
Orient the fan module so that the side with the power cable faces toward the
back of the system.
2
Lower the fan into the fan assembly until the fan is fully seated.
See Figure 3-16.
3
Connect the fan’s power cable to the power connector on the system board.
4
Replace the cooling shroud or power distribution board shroud as applicable.
See "Installing the Cooling Shroud" on page 102.
1 fan 2 power cable
1
2
R310HOM.book Page 113 Thursday, March 4, 2010 1:03 AM
114 Installing System Components
5
Close the system. See "Closing the System" on page 79.
6
Reconnect the system to its electrical outlet and turn the system on, including
any attached peripherals.
iDRAC6 Express Card (Optional)
Installing an iDRAC6 Express Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
If installed, remove the expansion card from the expansion-card slot.
See "Removing an Expansion Card" on page 96.
4
Insert the notch on the Integrated Dell Remote Access Controller 6
(iDRAC6) Express card into the clip on the system board.
5
Align the front edge of the card with the connector on the system board.
See
Figure 6-1
for the location of the connector.
6
Press the card down until it is fully seated. See Figure 3-17.
When the front of the card is fully seated, the plastic standoff tab snaps
over the edge of the holder.
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Installing System Components 115
Figure 3-17. Installing or Removing an iDRAC6 Express Card
7
If applicable, replace the expansion card. See "Installing an Expansion
Card" on page 94.
8
Close the system. See "Closing the System" on page 79.
9
Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
1 iDRAC6 Express card 2 iDRAC6 Express card connector
3 retention standoff tab
1
2
3
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116 Installing System Components
Removing an iDRAC6 Express Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
If installed, remove the expansion card from the expansion-card slot.
See "Removing an Expansion Card" on page 96.
4
Pull back slightly on the retention standoff tab at the front edge
of the card and gently lift the card off the retention standoff.
See Figure 3-17.
As the holder releases from the standoff, the connector under the card
disengages from the system board connector.
5
Angle the card so that the notch on the card slips through the clip on the
system board.
6
If applicable, replace the expansion card. See "Installing an Expansion
Card" on page 94.
7
Close the system. See "Closing the System" on page 79.
8
Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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Installing System Components 117
iDRAC6 Enterprise Card (Optional)
Installing an iDRAC6 Enterprise Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
If installed, remove the expansion card from the expansion-card slot.
See "Removing an Expansion Card" on page 96.
4
Remove the plastic filler plug for the iDRAC6 Enterprise port from the
system back panel.
5
Angle the card so that the RJ-45 connector fits through the back-panel
opening. See
Figure 3-18.
6
Align the front edge of the card with the two front plastic retention
standoffs next to the iDRAC6 connector on the system board, and lower
the card into place. See Figure 3-18.
When the front of the card is fully seated, the plastic standoffs snap over
the edge of the card.
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118 Installing System Components
Figure 3-18. Installing and Removing an iDRAC6 Enterprise Card
7
If applicable, replace the expansion card. See "Installing an Expansion
Card" on page 94.
8
Close the system. See "Closing the System" on page 79.
9
Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
1 VFlash SD card 2 VFlash media slot
3 iDRAC6 Enterprise card connector 4 retention standoff posts (2)
5 iDRAC6 Enterprise card
3
2
1
4
5
R310HOM.book Page 118 Thursday, March 4, 2010 1:03 AM
Installing System Components 119
Removing an iDRAC6 Enterprise Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2
If present, disconnect the Ethernet cable from the iDRAC6 Enterprise
card connector on the system back panel. See Figure 1-4.
3
Open the system. See "Opening the System" on page 78.
4
If installed, remove the expansion card from the expansion-card slot.
See "Removing an Expansion Card" on page 96.
5
Remove the VFlash media card (if installed) from the iDRAC6 Enterprise
card. See "Removing a VFlash Media Card" on page 120.
6
Pull back slightly on the two tabs at the front edge of the card and gently
lift the front edge of the card off of the retention standoffs.
As the card releases from the standoffs, the connector under the card
disengages from the system board connector.
7
Slide the card away from the back of the system until the RJ-45 connector
is clear of the back panel.
8
Lift the card out of the system.
9
If applicable, replace the expansion card. See "Installing an Expansion
Card" on page 94.
10
Replace the plastic filler plug over the port at the system back-panel.
See "Back-Panel Features and Indicators" on page 19 for the port location.
11
Close the system. See "Closing the System" on page 79.
12
Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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120 Installing System Components
VFlash Media (Optional)
The VFlash media card is a Secure Digital (SD) card that plugs into the
optional iDRAC6 Enterprise card at the back corner of the system.
Installing a VFlash Media Card
1
Locate the VFlash media slot at the back corner of the system.
2
With the label side facing up, insert the contact-pin end of the SD card
into the card slot on the module.
NOTE: The slot is keyed to ensure correct insertion of the card.
3
Press inward on the card to lock it into the slot.
Removing a VFlash Media Card
To remove the VFlash media card, push inward on the card to release it, and
pull the card from the card slot.
Processor
Removing a Processor
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Prior to upgrading your system, download the latest system BIOS version
on
support.dell.com
.
2
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3
Open the system. See "Opening the System" on page 78.
4
Remove the
cooling shroud
. See "Removing the Cooling Shroud" on
page 101.
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Installing System Components 121
WARNING: The heat sink and processor are hot to touch for some time after the
system has been powered down. Allow the heat sink and processor to cool before
handling them.
CAUTION: Never remove the heat sink from a processor unless you intend to
remove the processor. The heat sink is necessary to maintain proper thermal
conditions.
5
Using a #2 Phillips screwdriver, loosen one of the heat-sink retention
screws. See Figure 3-19.
6
Wait 30 seconds for the heat sink to loosen from the processor.
7
Loosen the other heat-sink retention screws.
8
Gently lift the heat sink off of the processor and set the heat sink aside
with the thermal grease side facing up.
CAUTION: The processor is held in its socket under strong pressure. Be aware
that the release lever can spring up suddenly if not firmly grasped.
9
Position your thumb firmly over the processor socket-release lever and
release the lever from the locked position.
10
Rotate the lever 90 degrees upward until the processor is released from the
socket. See Figure 3-20.
R310HOM.book Page 121 Thursday, March 4, 2010 1:03 AM
122 Installing System Components
Figure 3-19. Installing and Removing the Heat Sink
11
Rotate the processor shield upward and out of the way. See Figure 3-20.
12
Lift the processor out of the socket and leave the release lever up so that
the socket is ready for the new processor.
CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing
the processor. Bending the pins can permanently damage the system board.
1 heat-sink retention screws (4) 2 heat sink
1
2
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Installing System Components 123
Figure 3-20. Installing and Removing a Processor
1 processor 2 notch in processor
3 socket key 4 ZIF socket
5 processor shield 6 socket-release lever
1
5
4
6
3
2
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124 Installing System Components
Installing a Processor
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
If you are upgrading your processor, prior to upgrading your system,
download and install the latest system BIOS version from
support.dell.com
. Follow the instructions included in the file download to
install the update on your system.
2
Unpack the processor if it has not been used previously.
If the processor has already been used, remove any thermal grease from the
top of the processor using a lint-free cloth.
3Align the
p
rocessor with the
socket keys on t
he ZIF socket.
See
Figure 3-20.
CAUTION: Positioning the processor incorrectly can permanently damage the
system board or the processor. Be careful not to bend the pins in the socket.
4
With the release lever on the processor socket in the open position, a
lign
the
p
rocessor with
the
socket
keys
and set the processor lightly in the
socket.
CAUTION: Do not use force to seat the processor. When the processor is
positioned correctly, it engages easily into the socket.
5
Close the processor shield.
6
R
otate the socket-release lever down until it snaps into place.
7
Using a clean lint-free cloth, remove the thermal grease from the heat sink.
8
Open the grease packet included with your processor kit and apply thermal
grease evenly to the center of the top of the new processor.
CAUTION: Using excess thermal grease can cause grease to contact the
processor shield, which can cause contamination of the processor socket.
9Place the heat sink on the processor. See
Figure 3-19
.
10 Using a #2 Phillips screwdriver, tighten the heat-sink retention screws.
See
Figure 3-19
.
R310HOM.book Page 124 Thursday, March 4, 2010 1:03 AM
Installing System Components 125
11
Replace the
cooling shroud
. See "Installing the Cooling Shroud" on
page 102.
12
Close the system. See "Closing the System" on page 79.
13
Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
14
Press <F2> to enter the System Setup program, and check that the processor
information
matches the new system configuration. See "Entering the
System Setup Program" on page 54.
15
Run the system diagnostics to verify that the new processor
operates correctly.
See "Running the Embedded System Diagnostics" on page 162 for
information about running the diagnostics.
Power Supplies
Your system supports the following power supply modules:
• 350 W (non-redundant power supply)
• 400 W (redundant power supply)
If two power supplies are installed, the second power supply provides
hot-swappable, power redundancy. In redundant mode, the system distributes
the power load across both power supplies to maximize efficiency. When a
power supply is removed with the system powered on, the full power load is
picked up by the remaining power supply.
Removing a Redundant Power Supply
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
CAUTION: The system requires one power supply for normal operation. On
power-redundant systems, remove and replace only one power supply at a time in
a system that is powered on.
1
Disconnect the power cable from the power source.
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126 Installing System Components
2
Disconnect the power cable from the power supply and remove the Velcro
straps that bundle and secure the system cables.
NOTE: You may have to unlatch and lift the optional cable management arm if
it interferes with power-supply removal. For information about the cable
management arm, see the system’s rack documentation.
3
Press the release latch and pull the power supply straight out to release it
from the power distribution board and clear the chassis.
Figure 3-21. Removing and Installing a Redundant Power Supply
1 power supply 2 release latch
3 power supply handle
12
3
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Installing System Components 127
Installing a Redundant Power Supply
1
Verify that both power supplies are the same type and have the same
maximum output power.
NOTE: The maximum output power (shown in watts) is listed on the power
supply label.
2
If applicable, remove the power supply blank. See "Removing the Power
Supply Blank" on page 127.
3
Slide the new power supply into the chassis until the power supply is fully
seated and the release latch snaps into place. See Figure 3-21.
NOTE: If you unlatched the cable management arm in step 2 of the previous
procedure, relatch it. For information about the cable management arm, see
the system’s rack documentation.
4
Connect the power cable to the power supply and plug the cable into a
power outlet.
CAUTION: When connecting the power cable, secure the cable with the
Velcro strap.
NOTE: When installing, hot-swapping, or hot-adding a new power supply in a
system with two power supplies, allow several seconds for the system to recognize
the power supply and determine its status. The power-supply status indicator turns
green to signify that the power supply is functioning properly. See Figure 1-6.
Removing the Power Supply Blank
If you are installing a second power supply, remove the power supply blank in
bay PS2 by pulling outward on the blank.
CAUTION: To ensure proper system cooling, the power supply blank must be
installed in power supply bay PS2 in a non-redundant configuration. Remove the
power supply blank only if you are installing a second power supply.
Installing the Power Supply Blank
NOTE: Install the power supply blank only in power supply bay PS2.
To install the power supply blank, align the blank with the power supply bay
and insert the blank into the chassis until it clicks into place.
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128 Installing System Components
Removing a Non-Redundant Power Supply
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system and all attached peripherals.
2
Disconnect the power cable from the power source.
3
Disconnect the power cable from the power supply and remove the Velcro
straps that bundle and secure the system cables.
NOTE: You may have to unlatch and lift the optional cable management arm if
it interferes with power-supply removal. For information about the cable
management arm, see the system’s rack documentation.
4
Open the system. See "Opening the System" on page 78.
5
Disconnect all the power cables from the power supply to the system
board, hard drives and optical drive. See Figure 3-22.
6
Loosen the screw securing the power supply to the chassis and lift the
power supply to remove it from the chassis. See Figure 3-22.
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Installing System Components 129
Figure 3-22. Removing and Installing a Non-Redundant Power Supply
1 power supply 2 screw
3 8-pin power cable 4 24-pin power cable
5 SATA power cable
12
3
5
4
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130 Installing System Components
Installing a Non-Redundant Power Supply
1
Open the system. See "Opening the System" on page 78.
2
Place the power supply in the chassis. See Figure 3-22. Tighten the screw
to secure the power supply to the chassis.
3
Connect all the power cables to the system board, hard drive(s), and
optical drive.
4
Replace the system cover. See "Closing the System" on page 79.
5
Connect the power cable to the power supply and plug the cable into a
power outlet.
System Battery
Replacing the System Battery
WARNING: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type recommended
by the manufacturer. See your safety information for additional info.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
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Installing System Components 131
Figure 3-23. Replacing the System Battery
3
Locate the battery socket. See Figure 6-1.
CAUTION: To avoid damage to the battery connector, you must firmly support the
connector while installing or removing a battery.
4
To remove the battery, push the metal tab away from the battery until the
battery pops out. See Figure 3-23.
5
To install the new system battery, hold the battery with the “+” facing up,
and aligned to the metal tab on the socket.
6
Press the battery straight down into the socket until it snaps into place.
7
Close the system. See "Closing the System" on page 79.
8
Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
9
Enter the System Setup program to confirm that the battery is operating
properly. See "Entering the System Setup Program" on page 54.
1 positive side of battery connector 2 negative side of battery connector
3 system battery
1
2
3
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132 Installing System Components
10
Enter the correct time and date in the System Setup program's
Time
and
Date
fields.
11
Exit the System Setup program.
Control Panel Assembly
NOTE: The LCD control panel assembly consists of two separate modules—the
display module and the control panel circuit board. Use the following instructions to
remove and install either module.
Removing the Control Panel Board Assembly and the Control Panel
Display Module
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
If installed, remove the optional front bezel. See "Front Bezel (Optional)"
on page 77.
2
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and peripherals.
3
Open the system. See "Opening the System" on page 78.
4
Disconnect the control panel cable at the back of the control panel board.
See Figure 3-24.
CAUTION: Do not pull on the cable to unseat the connector. Doing so can damage
the cable.
a
Press the metal tabs on the ends of the cable connector.
b
Gently work the connector out of the socket.
c
Remove the USB connector cable, the display module cable and the
power cable.
5
Remove the two screws that secure the control panel board to the system
chassis and remove the board.
This completes the removal procedure for the LED control panel.
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Installing System Components 133
6
Remove the two screws that secure the display module to the system
chassis and remove the display module from the chassis cutout.
Figure 3-24. Removing and Installing Control Panel Assembly (Optional)
1 display module cable 2 control panel board
3 control panel data cable 4 internal USB Connector
5 mounting screws 6 power cable
7 front panel screw (2) 8 LCD display module
1
3
5
2
6
7
8
4
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134 Installing System Components
Installing the Control Panel Board Assembly and the Control Panel
Display Module
For LED control panel, proceed to step 3. Insert the display module into the
chassis cutout and secure with the two screws.
1
Affix the replacement panel to the front of the display module.
2
Align the slot in the control panel board with the standoff on the system
chassis and secure with the two screws. See Figure 3-24. For LED control
panel, skip step 4.
3
Connect the display module cable to the control panel board.
4
Connect the USB and control panel cables to the control panel board.
5
Close the system. See "Closing the System" on page 79.
6
If applicable, replace the optional front bezel. See "Front Bezel (Optional)"
on page 77.
7
Reconnect the system to the power source and turn on the system and
attached peripherals.
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Installing System Components 135
SAS Backplane
Removing the SAS Backplane
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
CAUTION: To prevent damage to the drives and backplane, you must remove the
hard drives from the system before removing the backplane.
CAUTION: You must note the number of each hard drive and temporarily label
them before removal so that you can replace them in the same locations.
3
Remove all hard drives. See "Removing a Hard-Drive Carrier" on page 84.
4
Disconnect the power cable from the SAS backplane.
5
Disconnect the SAS data cables from the backplane. See Figure 3-25.
6
Remove the optical drive cable, control panel cable, power cable, data
cables, and USB cables.
7
Press the two blue retention latches at either ends of the SAS backplane
and lift it upwards and out of the retention hooks. Be careful to avoid
damaging the other components on the face of the board. See Figure 3-25.
8
Place the SAS backplane face down on a work surface.
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136 Installing System Components
Figure 3-25. Removing and Installing a SAS Backplane
1 backplane retention latches (2) 2 SAS backplane power cable
3 SAS A cable 4 SAS backplane
5 SAS B cable
12
3
4
5
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Installing System Components 137
Installing the SAS Backplane
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Install the SAS backplane:
a
Lower the backplane into the system, being careful to avoid damaging
components on the face of the board.
b
Align the two blue retention latches on either ends with the guide
posts on the system board. See Figure 3-25.
c
Slide the backplane downward until the two blue retention latches
snap into place.
2
Connect the SAS data and power cables to the SAS backplane.
3
Reconnect the other device cables that you may have removed to uninstall
the SAS backplane.
4
Install the hard drives in their original locations.
5
Close the system. See "Closing the System" on page 79.
6
Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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138 Installing System Components
Power Distribution Board
The power distribution board is located in your system directly behind the
power supply fan modules. This feature provides additional cooling to the
power supplies through the power distribution shroud that routes airflow to
the power supplies. See Figure 3-26.
Removing the Power Distribution Board
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Remove the power supplies from the system. See "Removing a Redundant
Power Supply" on page 125.
2
Locate the power distribution board shroud cover and lift it out.
See "Removing the Cooling Shroud" on page 101.
3
Disconnect the power distribution cables from the system board
(see "System Board" on page 141) and disconnect the fan cable connectors.
4
Remove the two screws securing the power distribution board to the
chassis and then lift the board out. See Figure 3-26.
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Installing System Components 139
Figure 3-26. Power Distribution Board
1 screws (2) 2 power supply cables (2)
3 power-distribution board 4 standoffs (2)
5 fan module cable connectors (2) 6 fan module power cables (2)
4
1
2
5
3
6
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140 Installing System Components
Replacing the Power Distribution Board
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Unpack the new power distribution board assembly.
2
Align the power distribution board with the standoffs on the chassis.
See Figure 3-26.
3
Install the two screws that secure the power distribution board to the
chassis. See Figure 3-26.
4
Connect the power distribution cables to the system board (see "System
Board" on page 141) and fan cable connectors to the power distribution
board as shown in Figure 3-26.
5
Locate the hinged interior catches on either side of the shroud and align
and seat the power distribution board shroud, rotating it down and over
the shroud. See "Installing the Cooling Shroud" on page 102.
6
Orient the power distribution board with the fan markings on the cover
aligned to the fan modules and replace the shroud. See "Installing the
Cooling Shroud" on page 102.
7
Close the system. See "Closing the System" on page 79.
8
Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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Installing System Components 141
System Board
Removing the System Board
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption
key, you may be prompted to create a recovery key during program or system
setup. Be sure to create and safely store this recovery key. If you replace this
system board, you must supply the recovery key when you restart your system or
program before you can access the encrypted data on your hard drives.
1
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
Remove the
cooling shroud
. See "Removing the Cooling Shroud" on
page 101.
4
Remove any expansion card. See "Removing an Expansion Card" on
page 96.
5
Remove the heat sink and the processor. See "Removing a Processor" on
page 120.
WARNING: The heat sink can get hot during operation. To avoid burns, ensure
that the system has sufficient time to cool before removing the system board.
6
Remove the system battery. See "Replacing the System Battery" on
page 130.
7
If installed, remove the iDRAC6 Enterprise card. See "Removing an
iDRAC6 Enterprise Card" on page 119.
8
If installed, remove the iDRAC6 Express card. See "Removing an iDRAC6
Express Card" on page 116.
9
Disconnect all cables from the system board.
10
Remove all the memory modules. See "Removing Memory Modules" on
page 111.
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142 Installing System Components
NOTE: To ensure proper reinstallation of memory modules, record the
memory module socket locations.
11
Carefully route any loose cables away from the edges of the system board.
12
Remove the nine screws securing the system board to the chassis and then
slide the system board assembly toward the front of the chassis.
CAUTION: Do not lift the system board assembly by grasping a memory module,
processor, or other components.
13
Grasp the system board assembly by its edges and lift the assembly away
from the chassis. See Figure 3-27.
Figure 3-27. Removing and Installing the System Board
11
2
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Installing System Components 143
Installing the System Board
1
Unpack the new system board.
2
Remove the labels from the processor shield and affix them to the system
identification panel on the front of the system. See Figure 1-1.
3
Holding the system board by its edges, lower it into the chassis.
CAUTION: Do not lift the system board assembly by grasping a memory module,
processor, or other components.
4
Slightly lift up the front of the system board and maneuver the system
board to the bottom of the chassis until it lays completely flat.
5
Push the system board toward the back of the chassis until the board is in
place.
6
Tighten the ten screws that secure the system board to the chassis.
See Figure 3-27.
7
Transfer the processor and the heat sink to the new system board.
See "Removing a Processor" on page 120 and "Installing a Processor" on
page 124.
8
Replace all the memory modules. See "Installing Memory Modules" on
page 109.
9
Connect the cables in the order listed below (see
Figure 6-1
for the
locations of the connectors on the system board):
• SATA interface cable, if applicable
• Control panel interface cable
• Optical drive power cable
• Control panel USB interface cable
• System board power cables
10
Install the expansion card, if any. See "Installing an Expansion Card" on
page 94.
11
Replace the system battery. See "Replacing the System Battery" on
page 130.
1 screws (9) 2 system board assembly
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144 Installing System Components
12
If applicable, reinstall the iDRAC6 Enterprise card. See "Installing an
iDRAC6 Enterprise Card" on page 117.
13
If applicable, reinstall the iDRAC6 Express card. See "Installing an
iDRAC6 Express Card" on page 114.
14
Replace the
cooling shroud
. See "Installing the Cooling Shroud" on
page 102.
15
Close the system. See "Closing the System" on page 79.
16
Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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Troubleshooting Your System 145
Troubleshooting Your System
Safety First—For You and Your System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
Troubleshooting System Startup Failure
If your system halts during startup prior to video output, especially after
installing an operating system or reconfiguring your system’s hardware, check
for the following conditions:
• If you boot the system to the BIOS boot mode after installing an operating
system from the UEFI Boot Manager, the system will hang. The reverse is
also true. You must boot to the same boot mode in which you installed the
operating system. See "Using the System Setup Program and UEFI Boot
Manager" on page 53.
• Invalid memory configurations could cause the system to halt at startup
without any video output. See "System Memory" on page 106.
For all other startup issues, note the system messages that appear onscreen.
See "System Messages" on page 38 for more information.
Troubleshooting External Connections
Ensure that all external cables are securely attached to the external
connectors on your system before troubleshooting any external devices.
See Figure 1-1 and Figure 1-4 for the front-panel and back-panel connectors
on your system.
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146 Troubleshooting Your System
Troubleshooting the Video Subsystem
1
Check the system and power connections to the monitor.
2
Check the video interface cabling from the system to the monitor.
3
Run the appropriate online diagnostic test. See "Running the System
Diagnostics" on page 161.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see "Getting Help" on page 169.
Troubleshooting a USB Device
Use the following steps to troubleshoot a USB keyboard/mouse. For other
USB devices, go to step 4.
1
Disconnect the keyboard and mouse cables from the system briefly and
reconnect them.
2
Connect the keyboard/mouse to the USB port(s) on the opposite side of
the system.
3
If the problem is resolved, restart the system, enter the System Setup
program, and check if the non functioning USB ports are enabled.
4
Replace the keyboard/mouse with another working keyboard/mouse.
5
If the problem is resolved, replace the faulty keyboard/mouse.
6
If the problem is not resolved, proceed to the next step to begin
troubleshooting the other USB devices attached to the system.
7
Power down all attached USB devices and disconnect them from the system.
8
Restart the system and, if your keyboard is functioning, enter the system
setup program. Verify that all USB ports are enabled. See "Integrated
Devices Screen" on page 60.
If your keyboard is not functioning, you can also use remote access. If the
system is not accessible, see "Disabling a Forgotten Password" on page 168
for instructions on setting the NVRAM_CLR jumper inside your system
and restoring the BIOS to the default settings.
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Troubleshooting Your System 147
9
Reconnect and power on each USB device one at a time.
10
If a device causes the same problem, power down the device, replace the
USB cable, and power up the device.
If the problem persists, replace the device.
If all troubleshooting fails, see "Getting Help" on page 169.
Troubleshooting a Serial I/O Device
1
Turn off the system and any peripheral devices connected to the
serial port.
2
Swap the serial interface cable with another working cable, and turn on the
system and the serial device.
If the problem is resolved, replace the interface cable.
3
Turn off the system and the serial device, and swap the device with a
comparable device.
4
Turn on the system and the serial device.
If the problem is resolved, replace the serial device.
If the problem persists, see "Getting Help" on page 169.
Troubleshooting a NIC
1
Run the appropriate online diagnostic test. See "Running the System
Diagnostics" on page 161.
2
Restart the system and check for any system messages pertaining to the
NIC controller.
3
Check the appropriate indicator on the NIC connector. See "NIC Indicator
Codes" on page 21.
• If the link indicator does not light, check all cable connections.
• If the activity indicator does not light, the network driver files might
be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's
documentation.
• Change the autonegotiation setting, if possible.
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148 Troubleshooting Your System
• Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the
documentation for the NIC card.
4
Ensure that the appropriate drivers are installed and the protocols are
bound. See the NIC's documentation.
5
Enter the System Setup program and confirm that the NIC ports are
enabled. See "Integrated Devices Screen" on page 60.
6
Ensure that the NICs, hubs, and switches on the network are all set to the
same data transmission speed. See the documentation for each network
device.
7
Ensure that all network cables are of the proper type and do not exceed the
maximum length.
If all troubleshooting fails, see "Getting Help" on page 169.
Troubleshooting a Wet System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
Remove the following components from the system. See "Installing
System Components" on page 75.
• Hard drives
• USB memory key
• NIC hardware key
• VFlash media
• Expansion card and expansion-card riser
• iDRAC6 Enterprise card
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Troubleshooting Your System 149
• iDRAC6 Express card
• Power supply
•Fans
• Processor and heat sink
• Memory modules
• System Battery
4
Let the system dry thoroughly for at least 24 hours.
5
Reinstall the components you removed in step 3.
6
Close the system. See "Closing the System" on page 79.
7
Reconnect the system to the electrical outlet and turn on the system.
If the system does not start properly, see "Getting Help" on page 169.
8
If the system starts properly, shut down the system and reinstall the
expansion card that you removed. See "Installing an Expansion Card" on
page 94.
9
Restart the system.
10
Run the appropriate online diagnostic test. See "Running the System
Diagnostics" on page 161.
If the tests fail, see "Getting Help" on page 169.
Troubleshooting a Damaged System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Open the system. See "Opening the System" on page 78.
2
Ensure that the following components are properly installed:
• Expansion card and expansion-card riser
• Power supply
•Fans
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150 Troubleshooting Your System
• Processor and heat sink
• Memory modules
• Hard-drive brackets
• Cooling shroud
3
Ensure that all cables are properly connected.
4
Close the system. See "Closing the System" on page 79.
5
Reconnect the system to the electrical outlet and turn on the system.
6
Run the system board tests in the system diagnostics. See "Running the
System Diagnostics" on page 161.
If the tests fail,
see
"Getting Help" on page 169
.
Troubleshooting the System Battery
NOTE: If the system is turned off for long periods of time (for weeks or months), the
NVRAM may lose its system configuration information. This situation is caused by a
defective battery.
1
Re-enter the time and date through the System Setup program. See "Using
the System Setup Program and UEFI Boot Manager" on page 53.
2
Turn off the system and disconnect it from the electrical outlet for at least
one hour.
3
Reconnect the system to the electrical outlet and turn on the system.
4
Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace
the battery. See "Replacing the System Battery" on page 130.
If the problem is not resolved by replacing the battery, see "Getting Help"
on page 169.
NOTE: Some software may cause the system time to speed up or slow down. If the
system seems to operate normally except for the time kept in the System Setup
program, the problem may be caused by software rather than by a defective
battery.
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Troubleshooting Your System 151
Troubleshooting Power Supply
CAUTION: At least one power supply must be installed for the system to operate.
Operating the system with only one power supply installed for extended periods of
time can cause the system to overheat.
1
Reseat the power supply by removing and reinstalling it. See "Power
Supplies" on page 125.
NOTE: After installing a power supply, allow several seconds for the system
to recognize the power supply and to determine if it is working properly. The
power indicator turns green to signify that the power supply is functioning
properly.
2
If the problem persists, replace the faulty power supply.
If the problem is not resolved by replacing the power supply, see "Getting
Help" on page 169.
Troubleshooting System Cooling Problems
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
Ensure that none of the following conditions exist:
• System cover, cooling shroud, drive blank, power-supply blank, or back
filler bracket is removed.
• Ambient temperature is too high.
• External airflow is obstructed.
• An individual cooling fan is removed or has failed. See "Troubleshooting a
Fan" on page 152.
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152 Troubleshooting Your System
Troubleshooting a Fan
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Locate the faulty fan indicated by the diagnostic software.
2
Turn off the system and all attached peripherals.
3
Open the system. See "Opening the System" on page 78.
4
Reseat the fan's power cable.
5
Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the fan functions properly, close the system. See "Closing the System" on
page 79.
6
If the fan does not function, turn off the system and install a new fan.
See "Cooling Fans" on page 112.
7
Restart the system.
If the problem is resolved, close the system. See "Closing the System" on
page 79.
If the replacement fan does not operate,
see
"Getting Help" on page 169
.
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Troubleshooting Your System 153
Troubleshooting System Memory
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
NOTE: Invalid memory configurations can cause your system to halt at startup
without video output. See "General Memory Module Installation Guidelines" on
page 106 and verify that your memory configuration complies with all applicable
guidelines.
1
If the system is operational, run the appropriate online diagnostic test.
See "Running the System Diagnostics" on page 161.
If diagnostics indicates a fault, follow the corrective actions provided by
the diagnostic program.
2
If the system is not operational, turn off the system and attached
peripherals, and unplug the system from the power source. Wait at least 10
seconds and then reconnect the system to power.
3
Turn on the system and attached peripherals and note the messages on the
screen.
Go to step 12 if an error message appears indicating a fault with a specific
memory module.
4
Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen" on page 57. Make any changes to the
memory settings, if needed.
If the memory settings match the installed memory but a problem is still
indicated, go to step 12.
5
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
6
Open the system. See "Opening the System" on page 78.
7
Check the memory channels and ensure that they are populated correctly.
See "General Memory Module Installation Guidelines" on page 106.
8
Reseat the memory modules in their sockets. See "Installing Memory
Modules" on page 109.
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154 Troubleshooting Your System
9
Close the system. See "Closing the System" on page 79.
10
Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.
11
Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen" on page 57.
If the problem is not resolved, proceed with the next step.
12
Turn off the system and attached peripherals, and disconnect the system
from the power source.
13
Open the system. See "Opening the System" on page 78.
14
If a diagnostic test or error message indicates a specific memory module as
faulty, swap or replace the module.
15
To troubleshoot an unspecified faulty memory module, replace the
memory module in the first DIMM socket with a module of the same type
and capacity. See "Installing Memory Modules" on page 109.
16
Close the system. See "Closing the System" on page 79.
17
Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.
18
As the system boots, observe any error message that appears and the
diagnostic indicators on the front of the system.
19
If the memory problem is still indicated, repeat step 12 through step 18 for
each memory module installed.
If the problem persists after all memory modules have been checked,
see "Getting Help
" on page 169
.
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Troubleshooting Your System 155
Troubleshooting an Internal USB Key
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Enter the System Setup program and ensure that the USB key port is
enabled. See "Integrated Devices Screen" on page 60.
2
Turn off the system and attached peripherals.
3
Open the system. See "Opening the System" on page 78.
4
Locate the USB key and reseat it. See "Internal USB Memory Key" on
page 99.
5
Close the system. See "Closing the System" on page 79.
6
Turn on the system and attached peripherals and check if the USB key is
functioning.
7
If the problem is not resolved, repeat step 2 and step 3.
8
Insert a different USB key that you know works properly.
9
Close the system. See "Closing the System" on page 79.
10
Turn on the system and attached peripherals and check if the USB key is
functioning.
If the problem is not resolved, see
"Getting Help
" on page 169.
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156 Troubleshooting Your System
Troubleshooting an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Try using a different CD or DVD.
2
Enter the System Setup program and ensure that the drive’s controller is
enabled. See "Entering the System Setup Program" on page 54.
3
Run the appropriate online diagnostic test. See "Running the System
Diagnostics" on page 161.
4
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
5
Open the system. See "Opening the System" on page 78.
6
Ensure that the interface cable is securely connected to the optical drive
and to the controller.
7
Ensure that a power cable is properly connected to the drive.
8
Close the system. See "Closing the System" on page 79.
If the problem is not resolved,
see "Getting Help
" on page 169
.
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Troubleshooting Your System 157
Troubleshooting a Tape Backup Unit
NOTE: When troubleshooting a tape drive, see the tape drive documentation at
support.dell.com/manuals or the documentation that shipped with the drive.
1
Ensure that the tape drive is turned on.
2
Try using a different tape cartridge.
3
Ensure that the device drivers for the tape drive are installed and are
configured correctly. See your tape drive documentation for more
information about device drivers.
4
Ensure that the tape drive's interface cable is fully connected to the
external port on the controller card.
5
For SCSI tape drives, verify that the tape drive is configured for a unique
SCSI ID number and that the tape drive is terminated or not terminated,
based on the interface cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the
SCSI ID number and enabling or disabling termination.
6
Run the appropriate online diagnostics tests. See "Running the System
Diagnostics" on page 161.
7
If you cannot resolve the problem, see "Getting Help" on page 169.
8
Reinstall the tape-backup software as instructed in the tape-backup
software documentation. See your tape documentation for information
about reinstalling the software and troubleshooting the tape drive.
R310HOM.book Page 157 Thursday, March 4, 2010 1:03 AM
158 Troubleshooting Your System
Troubleshooting a Hard Drive
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
CAUTION: This troubleshooting procedure can destroy data stored on the hard
drive. Before you proceed, back up all files on the hard drive.
1
Run the appropriate online diagnostics test. See "Running the System
Diagnostics" on page 161.
Depending on the results of the diagnostics test, proceed as needed
through the following steps.
2
If your system has a RAID controller card and your hard drives are
configured in a RAID array, perform the following steps:
a
Restart the system and enter the host adapter configuration utility
program by pressing <Ctrl><R> for a PERC controller or
<Ctrl><C> for a SAS controller.
See the documentation supplied with the host adapter for information
about the configuration utility.
b
Ensure that the hard drive(s) have been configured correctly for the
RAID array.
c
Take the hard drive offline and reseat the drive. See "Removing a
Cabled Hard Drive" on page 88.
d
Exit the configuration utility and allow the system to boot to the
operating system.
3
Ensure that the required device drivers for your controller card are installed
and are configured correctly. See the operating system documentation for
more information.
4
Restart the system, enter the System Setup program, and verify that the
drives appear in the System Setup program. See "Entering the System
Setup Program" on page 54.
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Troubleshooting Your System 159
Troubleshooting an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
NOTE: When troubleshooting an expansion card, see the documentation for your
operating system and the expansion card.
1
Run the appropriate online diagnostic test. See "Running the System
Diagnostics" on page 161.
2
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3
Open the system. See "Opening the System" on page 78.
4
Ensure that the expansion-card riser is firmly seated in its connector.
See "Installing an Expansion Card" on page 94.
5
Ensure that the expansion card is firmly seated in its connector.
See "Installing an Expansion Card" on page 94.
6
Close the system. See "Closing the System" on page 79.
7
Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
8
If the problem is not resolved, turn off the system and attached
peripherals, and disconnect the system from the electrical outlet.
9
Open the system. See "Opening the System" on page 78.
10
Remove the expansion card. See "Removing an Expansion Card" on
page 96.
11
Close the system. See "Closing the System" on page 79.
12
Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
13
Run the appropriate online diagnostic test.
If the tests fail, see
"Getting Help
" on page 169.
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160 Troubleshooting Your System
Troubleshooting the Processor
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Run the appropriate online diagnostics test. See "Using Online
Diagnostics" on page 161.
2
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3
Open the system. See "Opening the System" on page 78.
4
Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 101.
5
Ensure that the processor and heat sink are properly installed.
See "Processor" on page 120.
6
Close the system. See "Closing the System" on page 79.
7
Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
8
Run the appropriate online diagnostic test.
If a problem is still indicated, see
"Getting Help
" on page 169.
R310HOM.book Page 160 Thursday, March 4, 2010 1:03 AM
Running the System Diagnostics 161
Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before
calling for technical assistance. The purpose of the diagnostics is to test your
system's hardware without requiring additional equipment or risking data
loss. If you are unable to fix the problem yourself, service and support
personnel can use diagnostics test results to help you solve the problem.
Using Online Diagnostics
To assess a system problem, first use the online diagnostics. Online
Diagnostics is a suite of diagnostic programs, or test modules, that include
diagnostic tests on chassis and storage components such as hard drives,
physical memory, communications and printer ports, NICs, CMOS, and
more. If you are unable to identify the problem using the online diagnostics,
then use the embedded system diagnostics.
The files required to run the online diagnostics for systems running supported
Microsoft® Windows® and Linux operating systems are available at
support.dell.com and on the CDs that came with your system. For
information about using diagnostics, see the Dell Online Diagnostics User's
Guide.
Embedded System Diagnostics Features
The system diagnostics provides a series of menus and options for particular
device groups or devices. The system diagnostics menus and options allow
you to:
• Run tests individually or collectively
• Control the sequence of tests
• Repeat tests
• Display, print, or save test results
• Temporarily suspend testing if an error is detected or terminate testing
when a user-defined error limit is reached
• View help messages that briefly describe each test and its parameters
R310HOM.book Page 161 Thursday, March 4, 2010 1:03 AM
162 Running the System Diagnostics
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during
testing
When to Use the Embedded System Diagnostics
If a major component or device in the system does not operate properly,
component failure may be indicated. As long as the processor and the
system's input/output devices are functioning, you can use the embedded
system diagnostics to help identify the problem.
Running the Embedded System Diagnostics
The embedded system diagnostics program is run from the Life Cycle
Controller screen.
CAUTION: Use the embedded system diagnostics to test only your system. Using
this program with other systems may cause invalid results or error messages.
1
As the system boots, press <F10>.
2
Click
Diagnostics
in the left pane and click
Launch Diagnostics
in the
right pane.
The Diagnostics menu allows you to run all or specific diagnostics tests or to
exit.
System Diagnostics Testing Options
Click the testing option in the Main Menu window.
Testing Option Function
Express Test Performs a quick check of the system. This option runs
device tests that do not require user interaction.
Extended Test Performs a more thorough check of the system. This test
can take an hour or longer.
Custom Test Tests a particular device.
Information Displays test results.
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Running the System Diagnostics 163
Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize
window allows you to select the device(s) to be tested, select specific options
for testing, and view the test results.
Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Click
the (+) next to a device or module to view its components. Click (+) on any
component to view the tests that are available. Clicking a device, rather than
its components, selects all of the components of the device for testing.
NOTE: After you select all the devices and components that you want to test,
highlight All Devices and then click Run Tests.
Selecting Diagnostics Options
From the Diagnostics Options area, select the test(s) you want to run on a
device.
•
Non-Interactive Tests Only
—Runs only tests that require no user
intervention.
•
Quick Tests Only
—Runs only the quick tests on the device.
•
Show Ending Timestamp
—Time stamps the test log.
•
Test Iterations
—Selects the number of times the test is run.
•
Log Output File Pathname
—Enables you to specify the diskette drive or
USB memory key where the test log file is saved. You cannot save the file to
a hard drive.
Viewing Information and Results
The following tabs in the Customize window provide information about the
test and the test results:
•
Results
— Displays the test that ran and the result.
•
Errors
— Displays any errors that occurred during the test.
•
Help
— Displays information about the currently selected device,
component, or test.
R310HOM.book Page 163 Thursday, March 4, 2010 1:03 AM
164 Running the System Diagnostics
•
Configuration
— Displays basic configuration information about the
currently selected device.
•
Parameters
— Displays parameters that you can set for the test.
R310HOM.book Page 164 Thursday, March 4, 2010 1:03 AM
Jumpers and Connectors 165
Jumpers and Connectors
This section provides specific information about the system jumpers. It also
provides some basic information on jumpers and switches and describes the
connectors on the system board.
System Board Jumpers
Figure 6-1 shows the location of the configuration jumpers on the system
board. Table 6-1 lists the jumper settings.
Table 6-1. System Board Jumper Settings
Jumper Setting Description
PWRD_EN
(default)
The password feature is enabled
(pins 2–4)
The password feature is disabled
(pins 4–6)
NVRAM_CLR
(default)
The configuration settings are retained at
system boot (pins 3–5)
The configuration settings are cleared at the
next system boot (pins 1–3)
R310HOM.book Page 165 Thursday, March 4, 2010 1:03 AM
166 Jumpers and Connectors
System Board Connectors
Figure 6-1. System Board Connectors
1
21
20
19
17
16
15
14
13
11 10 9 8
5
7
6
24
3
18
12
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Jumpers and Connectors 167
Item Connector Description
1 PWRD_EN
NVRAM_CLR
Password enable jumper
NVRAM clear jumper
2 RISER2 Expansion-card riser connector
3 RISER1 Expansion-card riser connector
4 iDRAC6 Enterprise iDRAC6 Enterprise card connector
5 iDRAC6 Express iDRAC6 Express card connector
6 CPU Processor socket
7 FAN1 System fan 1 connector
8 FAN2 System fan 2 connector
9 FAN3 System fan 3 connector
10 5
3
1
6
4
2
Memory module slot 5
Memory module slot 3
Memory module slot 1 (white release lever)
Memory module slot 6
Memory module slot 4
Memory module slot 2 (white release lever)
11 12 V 4-pin power connector
12 PWR_CONN 24-pin power connector
13 CTRL_PNL Control panel connector
14 SATA_A SATA connector A
15 SATA_B SATA connector B
16 SATA_C SATA connector C
17 SATA_D SATA connector D
18 USB_CONN Internal USB connector
19 BATTERY Battery socket
20 HD_ACT_CARD Expansion-card cable connector
21 PCIE-G2-X4 Internal storage controller card connector
R310HOM.book Page 167 Thursday, March 4, 2010 1:03 AM
168 Jumpers and Connectors
Disabling a Forgotten Password
The system's software security features include a system password and a setup
password, which are discussed in detail in "Using the System Setup Program
and UEFI Boot Manager" on page 53. The password jumper enables these
password features or disables them and clears any password(s) currently in
use.
CAUTION: See “Protecting Against Electrostatic Discharge” in the safety
instructions that came with the system.
1
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
Remove the jumper plug from the password jumper.
See
Figure 6-1
to locate the password jumper (labeled “PWRD_EN”) on
the system board.
4
Close the system. See "Closing the System" on page 79.
5
Reconnect your system and peripherals to their electrical outlets, and turn
on the system.
The existing passwords are not disabled (erased) until the system boots
with the password jumper plug removed. However, before you assign a new
system and/or setup password, you must install the jumper plug.
NOTE: If you assign a new system and/or setup password with the jumper plug
still removed, the system disables the new password(s) the next time it boots.
6
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
7
Open the system. See "Opening the System" on page 78.
8
Install the jumper plug on the password jumper.
9
Close the system. See "Closing the System" on page 79.
10
Reconnect your system and peripherals to their electrical outlets, and turn
on the system.
11
Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Assigning
a Setup Password" on page 70.
R310HOM.book Page 168 Thursday, March 4, 2010 1:03 AM
Getting Help 169
Getting Help
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1
Visit
support.dell.com
.
2
Verify your country or region in the
Choose A Country/Region
drop-down
menu at the bottom of the page.
3
Click
Contact Us
on the left side of the page.
4
Select the appropriate service or support link based on your need.
5
Choose the method of contacting Dell that is convenient for you.
R310HOM.book Page 169 Thursday, March 4, 2010 1:03 AM
170 Getting Help
R310HOM.book Page 170 Thursday, March 4, 2010 1:03 AM
Index 171
Index
B
back-panel features and
indicators, 19
battery (system)
replacing, 130
bezel, 77
blank
hard drive, 83
power supply, 127
BMC
configuring, 72
C
cabling
optical drive, 80
CD drive
troubleshooting, 156
CD/DVD drive
See optical drive.
chassis intrusion switch, 76
contacting Dell, 169
control panel assembly
LCD panel features, 14
removing, 132
cooling fan
replacing, 113
cooling fans, 112
troubleshooting, 152
cooling shroud
installing, 102
removing, 101
cover
closing, 79
opening, 78
D
damaged systems
troubleshooting, 149
Dell
contacting, 169
diagnostics
advanced testing options, 163
when to use, 162
DIMMs
See memory modules (DIMMs).
drive blank
installing, 84
removing, 83
E
error messages, 54
expansion card
R310HOM.book Page 171 Thursday, March 4, 2010 1:03 AM
Index 172
installing, 94
removing, 96
troubleshooting, 159
expansion cards
SAS controller, 103
expansion slot, 92
F
front-panel features and
indicators, 12
G
guidelines
connecting external devices, 21
expansion card installation, 92
memory installation, 106
H
hard drive
troubleshooting, 158
hard drives (cabled)
installing, 89
removing, 88
hard drives (hot-pluggable)
installing, 86
removing, 84
heat sink, 122
I
iDRAC Configuration Utility, 73
iDRAC6 Enterprise Card, 117
iDRAC6 Express Card, 114
indicators
back-panel, 19
NIC, 21
power, 22
installing
cooling shroud, 102
expansion card, 94
expansion-card riser, 99
hard drive (cabled), 89
hard drive (hot-pluggable), 86
hard drive blank, 84
memory modules, 109
optical drive, 80
power supply blank, 127
processor, 124
SAS backplane board, 137
SAS controller, 105
system board, 141
J
jumpers (system board), 165
K
keyboards
troubleshooting, 146
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Index 173
L
LCD panel
features, 14
menus, 16
M
memory
troubleshooting, 153
memory modules (DIMMs)
configuring, 106
installing, 109
removing, 111
messages
error messages, 54
status LCD, 25
system, 38
warning, 52
N
NIC
indicators, 21
NICs
troubleshooting, 147
O
optical drive
installing, 80
options
system setup, 55
P
password
disabling, 168
setup, 70
system, 68
phone numbers, 169
POST
accessing system features, 11
power indicators, 22
power supplies
indicators, 22
removing, 125, 128
replacing, 127, 130
power supply
troubleshooting, 151
power supply blank, 127
processor
removing, 120, 124
See processor.
troubleshooting, 160
upgrades, 120
R
removing
bezel, 77
control panel assembly, 132
cooling shroud, 101
cover, 78
expansion card, 96
hard drive (cabled), 88
hard drive blank, 83
hard drives (hot-pluggable), 84
R310HOM.book Page 173 Thursday, March 4, 2010 1:03 AM
Index 174
memory modules, 111
power supply, 125, 128
power supply blank, 127
processor, 120, 124
SAS backplane board, 135
SAS controller, 103
system board, 141
replacing
cooling fan, 113
power supply, 127, 130
system battery, 130
running the system
diagnostics, 161
S
safety, 145
SAS backplane board
installing, 137
removing, 135
SAS controller card
installing, 105
removing, 103
SAS hard drive. See hard drive.
SATA hard drive. See hard drive.
securing your system, 63, 69
setup password, 70
slots
See expansion slots.
startup
accessing system features, 11
support
contacting Dell, 169
system
closing, 79
opening, 78
system board
installing, 143
jumpers, 165
removing, 141
system cooling
troubleshooting, 151
system features
accessing, 11
system messages, 38
system password, 68
system setup
options, 55
system setup program
boot settings, 59
entering, 54
integrated devices options, 60
keystroke, 54
memory settings, 57
PCI IRQ assignments, 61
power management options, 62
processor settings, 57
SATA settings, 58
serial communications
options, 61
system security options, 63
system setup screens
main, 55
R310HOM.book Page 174 Thursday, March 4, 2010 1:03 AM
Index 175
T
tape drive
troubleshooting, 157
telephone numbers, 169
TPM security, 63
troubleshooting, 155
CD drive, 156
cooling fan, 152
damaged system, 149
expansion card, 159
external connections, 145
hard drive, 158
internal USB key, 155
keyboard, 146
memory, 153
NIC, 147
power supply, 151
processor, 160
system cooling, 151
tape drive, 157
video, 146
wet system, 148
U
UEFI Boot Manager
entering, 65
main screen, 66
System Utilities screen, 67
UEFI Boot Manager Screen, 66
upgrades
processor, 120
USB device
back-panel connectors, 19
USB key
troubleshooting, 155
V
VFlash media, 120
video
troubleshooting, 146
W
warning messages, 52
wet system
troubleshooting, 148
R310HOM.book Page 175 Thursday, March 4, 2010 1:03 AM
Index 176
R310HOM.book Page 176 Thursday, March 4, 2010 1:03 AM

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