Dell Poweredge R910 Owners Manual Hardware Owner's

2015-01-05

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Dell™ PowerEdge™ R910

Hardware Owner’s
Manual

Regulatory Model: E06S Series
Regulatory Type: E06S001

book.book Page 2 Tuesday, December 4, 2012 3:11 PM

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.

____________________
Information in this document is subject to change without notice.
© 2010–2012 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.
Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Regulatory Model: E06S Series
Regulatory Type: E06S001

October 2012

Rev. A02

book.book Page 3 Tuesday, December 4, 2012 3:11 PM

Contents
1

About Your System .

. . . . . . . . . . . . . . . . .

Accessing System Features During Startup .

. . . . . .

. . . . . . . . . .

LCD Panel Features

. . . . . . . . . . . . . . . . . . .

Home Screen .

Front-Panel Features and Indicators

. . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . .

Setup Menu .
View Menu

Hard-Drive Indicator Patterns .

. . . . . . . . . . . . .

Back-Panel Features and Indicators

. . . . . . . . . .

. . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . .

Power Indicator Codes
LCD Status Messages

Viewing Status Messages

. . . . . . . . . . . . .

Removing LCD Status Messages .
System Messages

. . . . . . . . .

. . . . . . . . . . . . . . . . . . . .

Warning Messages

. . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . .

Diagnostics Messages
Alert Messages

. . . . . .

Guidelines for Connecting External Devices
NIC Indicator Codes

Contents

book.book Page 4 Tuesday, December 4, 2012 3:11 PM

Other Information You May Need

. . . . . . . . . . . .

Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . .
Choosing the System Boot Mode

. .

. . . . . . . . . . . .

Entering the System Setup Program .

. . . . . . . . . .

Responding to Error Messages .

. . . . . . . . . .

Using the System Setup Program Navigation
Keys . . . . . . . . . . . . . . . . . . . . . .

. . .

. . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . .

System Setup Options
Main Screen

Memory Settings Screen .

. . . . . . . . . . . . .

Processor Settings Screen .

. . . . . . . . . . . .

. . . . . . . . . . . . . . .

Boot Settings Screen .

. . . . . . . . . . . . . . .

. . . . . . . . . . . .

PCI IRQ Assignments Screen .

. . . . . . . . . . .

Serial Communication Screen

. . . . . . . . . . .

Embedded Server Management Screen

. . . . . .

. . . . . . . . . . . .

. . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . .

Power Management Screen
System Security Screen
Exit Screen

Entering the UEFI Boot Manager .

. . . . . . . . . . . .
. .

77
77

. . . . . . . . . . . . .

. . . . . . . . . . . . . .

UEFI Boot Manager Screen.
UEFI Boot Settings Screen
System Utilities Screen .

. . . . . . . . . . . .

Using the UEFI Boot Manager Navigation Keys

. . . . . . . . .

. . . . . . . . . . . .

. . . . . . . . . . . . .

System and Setup Password Features.
Using the System Password
Using the Setup Password
Contents

SATA Settings Screen.

Integrated Devices Screen .

book.book Page 5 Tuesday, December 4, 2012 3:11 PM

Embedded System Management
iDRAC Configuration Utility

. . . . . . . . . . . .

. . . . . . . . . . . . . . .

. . . . .

. . . . . . . .

. . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . .

Entering the iDRAC Configuration Utility .

Installing System Components
Recommended Tools .
Inside the System

Front Bezel (Optional)

. . . . . . . . . . . . . . . . . .

Removing the Front Bezel

. . . . . . . . . . . . .

Installing the Front Bezel .

. . . . . . . . . . . . .

. . . . . . . . . . . . . . .

System Identification Panel

. . . .

. . . . .

. . . . . . . . . . . .

. . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . .

Removing the System Identification Panel .
Installing the System Identification Panel
Opening and Closing the System
Opening the System
Closing the System
System Memory

General Memory Module Installation
Guidelines. . . . . . . . . . . . . . .

. . . . . . .

Removing a Memory-Riser Blank

. . . . . . . . .

Installing a Memory-Riser Blank .

. . . . . . . . .

100

Removing a Memory Riser

. . . . . . . . . . . . .

100

Installing a Memory Riser

. . . . . . . . . . . . .

101

Installing Memory Modules

. . . . . . . . . . . .

102

Removing Memory Modules

. . . . . . . . . . . .

105

Removing the Memory-Riser Guide

. . . . . . . .

106

Installing the Memory-Riser Guide .

. . . . . . . .

107

Contents

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Hard Drives .

. . . . . . . . . . . . . . . . . . . . . .

Removing a Hard-Drive Blank

. . . . . . . . . .

108

Installing a Hard-Drive Blank .

. . . . . . . . . .

108

Removing a Hard Drive

. . . . . . . . . . . . . .

109

Installing a Hard Drive

. . . . . . . . . . . . . .

110

Removing a Hard Drive From a Hard-Drive
Carrier . . . . . . . . . . . . . . . . . . . .

. . .

112

Installing a Hard Drive Into a Drive Carrier .

. . .

113

. . . . . . . . . . . . . . . . . . . . .

113

Optical Drive .

Removing an Optical Drive

. . . . . . . . . . . .

113

Installing an Optical Drive

. . . . . . . . . . . .

115

. . . . . . . . . . . . . . . . . . . . . .

116

Cooling Fans

Removing a Cooling Fan

. . . . . . . . . . . . .

116

Installing a Cooling Fan .

. . . . . . . . . . . . .

117

Removing the Cooling Fan Assembly .

. . . . . .

118

. . . . . . .

120

. . . . . . . . . . . . . . .

120

Installing the Cooling Fan Assembly
Internal USB Memory Key

Integrated NIC Hardware Key

. . . . . . . . . . . . .
. . . . .

124

Expansion Card Installation Guidelines .

. . . . .

124

. . . . . . . . . . .

126

Removing an Expansion Card .

. . . . . . . . . .

128

Installing an Expansion-Card Riser .

. . . . . . .

129

Removing an Expansion-Card Riser

. . . . . . .

133

. . . . . . . . . . . . . . . . . . . . . . . .

134

I/O Card .

Contents

123

Expansion Cards and Expansion-Card Riser
Installing an Expansion Card

107

Removing the I/O Card

. . . . . . . . . . . . . .

134

Installing the I/O Card .

. . . . . . . . . . . . . .

135

book.book Page 7 Tuesday, December 4, 2012 3:11 PM

iDRAC6 Enterprise Card (Optional)

. . . . . . . . . . .

136

Installing an iDRAC6 Enterprise Card

. . . . . . .

136

Removing an iDRAC6 Enterprise Card

. . . . . . .

138

. . . . . . . . . . . . . . . .

139

VFlash Media (Optional) .

Installing a VFlash Media Card .

. . . . . . . . . .

139

Removing a VFlash Media Card

. . . . . . . . . .

139

Internal Dual SD Module (Optional) .

. . . . . . . . . .

139

Removing the Internal Dual SD Module

. . . . . .

139

Installing the Internal Dual SD Module .

. . . . . .

141

. . . . . . . . . . . . . . .

142

Internal SD Card (Optional)

Installing an Internal SD Card

. . . . . . . . . . .

142

Removing an Internal SD Card

. . . . . . . . . . .

142

Integrated Storage Controller Card

. . . . . . . . . . .

143

Removing the Integrated Storage
Controller Card . . . . . . . . . .

. . . . . . . . .

143

Installing the Integrated Storage
Controller Card . . . . . . . . . .

. . . . . . . . .

145

. . . . . . . . . . . . . . . . . . . . . .

146

RAID Battery .

Removing a RAID Battery.

. . . . . . . . . . . . .
. . . . . . . . . . . .

147

. . . . . . . . . . . . . . . . . . . . . . .

148

Installing the RAID Battery .
Processors .

146

Removing a Processor

. . . . . . . . . . . . . . .

148

Installing a Processor

. . . . . . . . . . . . . . .

152

. . . . . . . . . . . . . . . . . . . . .

154

Power Supplies

Removing a Power Supply

. . . . . . . . . . . . .

155

Installing a Power Supply

. . . . . . . . . . . . .

156

Removing the Power Supply Blank .
Installing the Power Supply Blank

. . . . . . . .

157

. . . . . . . . .

157

Contents

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System Battery

. . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . .

157

. . . . . . . . . . . . . . . . . . . .

159

Replacing the System Battery
SAS Backplane.

Removing the SAS Backplane

. . . . . . . . . .

159

Installing the SAS Backplane .

. . . . . . . . . .

161

. . . . . . . . . . . . . . .

161

Power Distribution Board

Removing the Power Distribution Board

. . . . .

Replacing the Power Distribution Board .
Control Panel Assembly

163

. . . . . . . . . . . . . . . .

163

Installing the Control Panel Display Module
Removing the Control Panel Board .

. .

163

. . .

164

. . . . . . .

166

. . . . . . . .

167

. . . . . . . . . . . . . . . . . . . . .

168

Installing the Control Panel Board
System Board .

Removing the System Board

. . . . . . . . . . .

168

Installing the System Board .

. . . . . . . . . . .

170

Troubleshooting Your System
Safety First—For You and Your System

. . . . . . . .

173

. . . . . . . .

173

. . . . . . .

173

Troubleshooting External Connections

. . . . . . . .

173

Troubleshooting the Video Subsystem .

. . . . . . . .

174

. . . . . . . . . . . .

174

Troubleshooting System Startup Failure .

Troubleshooting a USB Device

Troubleshooting a Serial I/O Device .
Troubleshooting a NIC

Contents

161

. . . .

Removing the Control Panel Display Module .

157

. . . . . . . . .

175

. . . . . . . . . . . . . . . . .

175

book.book Page 9 Tuesday, December 4, 2012 3:11 PM

Troubleshooting a Wet System

Troubleshooting a Damaged System

. . . . . . . . . .

177

Troubleshooting the System Battery .

. . . . . . . . . .

178

. . . . . . . . . . . .

179

Troubleshooting Power Supplies

. . . . . .

180

. . . . . . . . . . . . . . .

180

Troubleshooting System Cooling Problems .
Troubleshooting a Fan

Troubleshooting System Memory

. . . . . . . . .

183

. . . . . . . . . .

184

. . . . . . . . . . .

185

Troubleshooting an Internal SD Card
Troubleshooting an Optical Drive .

Troubleshooting a Tape Backup Unit
Troubleshooting a Hard Drive

. . . . . . . . . .

186

. . . . . . . . . . . . . .

186

. . . . . . . . .

187

. . . . . . . . . . .

189

. . . . . . . . . . . .

190

Troubleshooting a Storage Controller .
Troubleshooting Expansion Cards .
Troubleshooting the Processors .

Running the System Diagnostics .
Using Online Diagnostics

181

. . . . . . . . . . . .

Troubleshooting an Internal USB Key .

176

. . . . . . . . . . . . .

. . . . .

193

. . . . . . . . . . . . . . . .

Embedded System Diagnostics Features

. . . . . . . .

When to Use the Embedded System Diagnostics .

193

. . .

194

. . . . . .

194

. . . . . . . . . .

194

Running the Embedded System Diagnostics
System Diagnostics Testing Options

193

Contents

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Using the Custom Test Options

. . . . . . . . . . . .

Selecting Devices for Testing .

. . . . . . . . . .

195

Selecting Diagnostics Options

. . . . . . . . . .

195

Viewing Information and Results .

. . . . . . . .

196

. . . . . . . . . . .

197

. . . . . . . . . . . . . . . . .

197

Jumpers and Connectors .
System Board Jumper

System Board Connectors

. . . . . . . . . . . . . . .

200

. . . . . . . . . . .

201

. . . . . . . . . . . . . . . . . . . . .

203

Disabling a Forgotten Password.

Getting Help .

Contacting Dell .

Index

198

. . . . . . . . . .

SAS Backplane Board Connectors

195

. . . . . . . . . . . . . . . . . . . .

203

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

205

Contents

book.book Page 11 Tuesday, December 4, 2012 3:11 PM

About Your System
Accessing System Features During Startup

The following keystrokes provide access to system features during startup.
Keystroke

Description

Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 63.

Enters System Services, which opens the Lifecycle Controller. The
Lifecycle Controller allows you to access utilities such as embedded
system diagnostics. For more information, see the Lifecycle Controller
documentation.

Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on the system's boot configuration. See "Using the System
Setup Program and UEFI Boot Manager" on page 63.

Starts PXE boot.

Enters the iDRAC Configuration Utility, which allows access to the
System Event Log (SEL) and configuration of remote access to the
system. For more information, see the iDRAC user documentation.
Enters the SAS Configuration Utility. For more information, see the
SAS adapter documentation.
Enters the PERC configuration utility. For more information, see the
PERC card documentation
Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC.

About Your System

book.book Page 12 Tuesday, December 4, 2012 3:11 PM

Front-Panel Features and Indicators
Figure 1-1. Front-Panel Features and Indicators
1 2 3
4
6 7 8
5

Item

Indicator, Button, or
Connector

Optical drive
(optional)

Icon

Description
One optional slim-line SATA
DVD-ROM drive or DVD-RW drive.

NOTE: DVD devices are data only.
2

Power-on indicator,
power button

The power-on indicator lights when the
system power is on.
The power button controls the DC
power supply output to the system.
When the system bezel is installed, the
power button is not accessible.

NOTE: When powering on the system, the
video monitor can take from several
seconds to over two minutes to display an
image, depending on the amount of
memory installed in the system.

NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.

About Your System

book.book Page 13 Tuesday, December 4, 2012 3:11 PM

Item

Indicator, Button, or
Connector

NMI button

Icon

Description
Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.

USB connectors (2)

Connect USB devices to the system. The
ports are USB 2.0-compliant.

Video connector

Connects a monitor to the system.

LCD menu buttons

Allows you to navigate the control panel
LCD menu.

LCD panel

Provides system ID, status information,
and system error messages.
The LCD lights blue during normal
system operation. The LCD lights
amber when the system needs attention,
and the LCD panel displays an error
code followed by descriptive text.

NOTE: If the system is connected to AC
power and an error has been detected,
the LCD lights amber regardless of
whether the system has been powered on.
8

System identification
button

The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the blue system
status indicator on the back blink until
one of the buttons is pushed again.

About Your System

book.book Page 14 Tuesday, December 4, 2012 3:11 PM

Item

Indicator, Button, or
Connector

Icon

Description

System identification
panel

A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
Space is provided for an additional label.

Hard drives

Up to sixteen 2.5-inch, external
hot-swappable SAS or SSD hard drives.

NOTE: Only one SATA drive is supported
on the x4 backplane. SAS and SATA hard
disks on the same backplane cannot be
combined into a single virtual disk. x16
backplanes do not support SATA drives.

LCD Panel Features
The system's LCD panel provides system information and status and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages" on page 23 for information
about specific status codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight is off and can be turned on by pressing either the Select,
Left or Right button on the LCD panel. The LCD backlight will remain off if
LCD messaging is turned off through the iDRAC utility, the LCD panel, or
other tools.

About Your System

book.book Page 15 Tuesday, December 4, 2012 3:11 PM

Figure 1-2. LCD Panel Features
1

Item

Buttons

Description

Left

Moves the cursor back in one-step increments.

Select

Selects the menu item highlighted by the
cursor.

Right

Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling
speed.
• Press again to repeat the cycle.

System identification

Turns the system ID mode on (LCD panel
flashes blue) and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than five
seconds to enter BIOS Progress mode.

Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode, the
LCD backlight will turn off after five minutes of inactivity if there are no error
messages. Press one of the three navigation buttons (Select, Left, or Right) to
view the Home screen.
About Your System

book.book Page 16 Tuesday, December 4, 2012 3:11 PM

To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon
is displayed, and then select the Home
icon.
From the Home screen, press the Select button to enter the main menu. See
the following tables for information on the Setup and View submenus.

Setup Menu
NOTE: When you select an option in the Setup menu, you must confirm the option
before proceeding to the next action.
Option

Description

DRAC

Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view domain addresses. Two
separate DNS entries are available.

Set error

Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL. This can
be useful when trying to match an LCD message with
an SEL entry.
Select Simple to display LCD error messages in a
simplified user-friendly description. See "LCD Status
Messages" on page 23 for a list of messages in this
format.

Set home

Select the default information to be displayed on the
LCD Home screen. See "View Menu" on page 17 to see
the options and option items that can be set as the
default on the Home screen.

About Your System

book.book Page 17 Tuesday, December 4, 2012 3:11 PM

View Menu
Option

Description

DRAC IP

Displays the IPv4 or IPv6 addresses for the iDRAC6.
Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).

MAC

Displays the MAC addresses for DRAC, iSCSIn, or
NETn.

Name

Displays the name of the Host, Model, or User String
for the system.

Number

Displays the Asset tag or the Service tag for the system.

Power

Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the Set
home submenu of the Setup menu. See "Setup Menu"
on page 16.

Temperature

Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
Set home submenu of the Setup menu. See "Setup
Menu" on page 16.

About Your System

book.book Page 18 Tuesday, December 4, 2012 3:11 PM

Hard-Drive Indicator Patterns
1

hard-drive activity indicator (green)

hard-drive status indicator (green
and amber)

Drive-Status Indicator Pattern (RAID Only) Condition
Blinks green two times per second

Identify drive/preparing for removal

Off

Drive ready for insertion or removal

NOTE: The drive status indicator remains
off until all hard drives are initialized after
system power is applied. Drives are not
ready for insertion or removal during this
time.
Blinks green, amber, and off

About Your System

Drive predicted failure

book.book Page 19 Tuesday, December 4, 2012 3:11 PM

Drive-Status Indicator Pattern (RAID Only) Condition
Blinks amber four times per second

Drive failed

Blinks green slowly

Drive rebuilding

Steady green

Drive online

Blinks green three seconds, amber three
seconds, and off six seconds

Rebuild aborted

Back-Panel Features and Indicators
Figure 1-3. Back-Panel Features and Indicators
1

Item

Indicator, Button, or
Connector

Ethernet or SFP+
connectors

Icon

Description
Depending on the configuration, your
system may have either a 1 GbE I/O riser
or a 10 Gb I/O riser.
A 1 GbE I/O riser consists of four
Ethernet connectors and a 10 Gb I/O
riser consists of two SFP+ and two
Ethernet connectors.

About Your System

book.book Page 20 Tuesday, December 4, 2012 3:11 PM

Item

Indicator, Button, or
Connector

Icon

Description

VFlash media slot
(optional)

Connects an external SD memory card
for the optional iDRAC6 Enterprise
card.

USB connectors (2)

Connect USB devices to the system. The
ports are USB 2.0-compliant.

iDRAC6 Enterprise
port (optional)

Dedicated management port for the
optional iDRAC6 Enterprise card.

PCIe expansion card
slots (7)

PCI Express Generation 1 and
Generation 2
Slot 1: PCIe x4 Gen2 half-length, full
height
Slot 2–4: PCIe x8 Gen2 half-length, full
height
Slot 5: PCIe x4 Gen1 half-length, full
height
Slot 6: PCIe x8 Gen2 half-length, full
height
Slot 7: PCIe x16 Gen2 half-length, half
height

NOTE: Slot 7 can be expanded to four
additional PCIe x4 Gen2 low profile slots
using an optional PCIe expansion riser.
6

Power supplies (4)

1100 W or 750 W

System identification
connector

Connects the optional system status
indicator assembly through the optional
cable management arm.

System identification
button

About Your System

book.book Page 21 Tuesday, December 4, 2012 3:11 PM

Item

Indicator, Button, or
Connector

Icon

Description

Serial connector

Connects a serial device to the system.

Video connector

Connects a VGA display to the system.

Guidelines for Connecting External Devices
•

Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).

•

Ensure that the appropriate driver for the attached device has been
installed on the system.

•

If necessary to enable ports on your system, use the "Using the System
Setup Program and UEFI Boot Manager" on page 63.

NIC Indicator Codes
1

link indicator

activity indicator

Indicator

Indicator Code

Link and activity
indicators are off

The NIC is not connected to the network.

Link indicator is green

The NIC is connected to a valid network link at
1000 Mbps.

About Your System

book.book Page 22 Tuesday, December 4, 2012 3:11 PM

Indicator

Indicator Code

Link indicator is amber

The NIC is connected to a valid network link at
10/100 Mbps.

Activity indicator is green Network data is being sent or received.
blinking

Power Indicator Codes
The power supplies have indicators that show whether power is present or
whether a power fault has occurred.
•

Not lit — AC power is not connected.

•

Green — In standby mode, a green light indicates that a valid AC source is
connected to the power supply and that the power supply is operational.
When the system is on, a green light also indicates that the power supply is
providing DC power to the system.

•

Amber — Indicates a problem with the power supply.

•

Alternating green and amber — When hot-adding a power supply, this
indicates that the power supply is mismatched with the other power
supply (a high output power supply and an energy smart power supply are
installed in the same system). Replace the power supply that has the
flashing indicator with a power supply that matches the capacity of the
other installed power supply.
CAUTION: When correcting a power supply mismatch, replace only the power
supply with the flashing indicator. Swapping the opposite power supply to make a
matched pair can result in an error condition and unexpected system shutdown. To
change from a High Output configuration to an Energy Smart configuration or vice
versa, you must power down the system.

About Your System

book.book Page 23 Tuesday, December 4, 2012 3:11 PM

Figure 1-4. Power Supply Status Indicator

Velcro strap

power supply status indicator

LCD Status Messages
The LCD messages consist of brief text messages that refer to events recorded
in the System Event Log (SEL). For information on the SEL and configuring
system management settings, see the systems management software
documentation.
NOTE: If your system fails to boot, press the System ID button for at least 5 seconds
until an error code appears on the LCD. Record the code, then see "Getting Help" on
page 203.

Viewing Status Messages
If a system error occurs, the LCD screen will turn amber. Press the Select
button to view the list of errors or status messages. Use the left and right
buttons to highlight an error number, and press Select to view the error.

About Your System

book.book Page 24 Tuesday, December 4, 2012 3:11 PM

Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so
on, the LCD message is automatically removed when that sensor returns to a
normal state. For other faults, you must take action to remove the message
from the display:
•

Clear the SEL — You can perform this task remotely, but you will lose the
event history for the system.

•

Power cycle — Turn off the system and disconnect it from the electrical
outlet; wait approximately 10 seconds, reconnect the power cable, and
restart the system.
NOTE: The following LCD status messages are displayed in the simple format. See
"Setup Menu" on page 16 to select the format in which the messages are displayed.

Table 1-1. LCD Status Messages
Code

Causes

Corrective Actions

E1000 Failsafe
voltage
error.
Contact
support.

Check the SEL for critical
failure events.

Remove AC power to the
system for 10 seconds and
restart the system.

E1114 Ambient Temp
exceeds
allowed
range.

Ambient temperature has
reached a point outside of
the allowed range.

See "Troubleshooting
System Cooling
Problems" on page 180.

E1116 Memory
disabled,
temp above
range. Power
cycle AC.

Memory has exceeded
allowable temperature and
has been disabled to prevent
damage to the components.

Remove AC power to the
system for 10 seconds and
restart the system.

Text

About Your System

If the problem persists,
see "Getting Help" on
page 203.

See "Troubleshooting
System Cooling
Problems" on page 180. If
the problem persists, see
"Getting Help" on
page 203.

book.book Page 25 Tuesday, December 4, 2012 3:11 PM

Code

Text

Causes

Corrective Actions

E1119 Chipset #
temp out of
range. Check
motherboard
heatsinks.

Chipset temperature has
reached a point outside of
the allowed range.

See "Troubleshooting
System Cooling
Problems" on page 180.

E1120 CPU VCORE
Temp: "CPU
VCORE
Regulator
temp
exceeding
range. Check
fans".

The regulator temperature See "Troubleshooting
has reached a point outside System Cooling
of the allowed range.
Problems" on page 180.

E1121 CPU VCACHE
Temp: "CPU
VCACHE
Regulator
temp
exceeding
range. Check
fans".

The regulator temperature See "Troubleshooting
has reached a point outside System Cooling
Problems" on page 180.
of the allowed range.

E1122 Mem VR Temp : The regulator temperature See "Troubleshooting
"Mem Voltage has reached a point outside System Cooling
Regulator
of the allowed range.
Problems" on page 180.
temp
exceeding
range. Check
fans".
E1210 Motherboard
battery
failure.
Check
battery.

CMOS battery is missing or See "Troubleshooting the
the voltage is outside of the System Battery" on
allowable range.
page 178.

About Your System

book.book Page 26 Tuesday, December 4, 2012 3:11 PM

Code

Text

Causes

Corrective Actions

E1211 RAID
Controller
battery
failure.
Check
battery.

RAID battery is either
missing, bad, or unable to
recharge due to thermal
issues.

Reseat the RAID battery
connector. See "Installing
the RAID Battery" on
page 146 and
"Troubleshooting System
Cooling Problems" on
page 180.

E1216 3.3V
Regulator
failure.
Reseat PCIe
cards.

3.3V voltage regulator failed. Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 189.

E1219 Disk
Backplane
power
failure.
Check BP
power cable.

Storage backplane voltage
regulator has failed.

Remove and reseat the
backplane. If the problem
persists, see "Getting
Help" on page 203.

E1222 CPU # VCACHE
Regulator
failure.
Contact
support.

Processor voltage regulator
failed.

Reseat the processor(s).
See "Troubleshooting the
Processors" on page 190.

E122C CPU Power
Fault. Power
cycle AC.

A power fault was detected
when powering up the
processor(s).

If the problem persists,
see "Getting Help" on
page 203.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 203.

E122E On-board
regulator
failed. Call
support.

About Your System

One of the on-board voltage Remove AC power to the
regulators failed.
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 203.

book.book Page 27 Tuesday, December 4, 2012 3:11 PM

Code

Text

Causes

Corrective Actions

E1233 IO Riser
power
failure.
Reseat IO
Riser.

IO riser voltage regulator
failed.

Reseat the I/O riser.

E1234 Memory Riser
# power
failure.
Reseat riser
and DIMMs.

Memory riser voltage
regulator failed.

Reseat the memory riser.

E1243 CPU # VCORE
Regulator
failure.
Contact
Support.

Processor voltage regulator
failed.

Reseat the processor. See
"Troubleshooting the
Processors" on page 190.

If the problem persists,
see "Getting Help" on
page 203.

E1244 Embedded 10Gb Insufficient standby power
NICs
for 10 Gb embedded NICs.
disabled.
Check or add
PSUs.

E1245 CPU # VIO
Regulator
failure.
Contact
support.

Processor voltage regulator
failed.

E1310 Fan ## RPM
exceeding
range. Check
fan.

RPM of specified fan is
outside of the intended
operating range.

Reseat the power supplies.
See "Troubleshooting
Power Supplies" on
page 179.
If the problem persists,
see "Getting Help" on
page 203.
Reseat the processor. See
"Troubleshooting the
Processors" on page 190.
If the problem persists,
see "Getting Help" on
page 203.
See "Troubleshooting
System Cooling
Problems" on page 180.

About Your System

book.book Page 28 Tuesday, December 4, 2012 3:11 PM

Code

Text

E1313 Fan
redundancy
lost. Check
fans.

Causes

Corrective Actions

The system is no longer fan
redundant. Another fan
failure would put the system
at risk of over-heating.

Check LCD for additional
scrolling messages. See
"Troubleshooting a Fan"
on page 180.

E1314 Critical
All fans have been removed
system
from system.
cooling loss.
Check fans.
E1410 System Fatal
Error
detected.

Ensure that the fans are
properly installed. See
"Troubleshooting a Fan"
on page 180.

A fatal system error has been Check LCD for additional
detected.
scrolling messages.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 203.

E1414 CPU # temp
Specified processor is out of
exceeding
acceptable temperature
range. Check range.
CPU heatsink.

Ensure that the processor
heat sinks are properly
installed. See
"Troubleshooting the
Processors" on page 190
and "Troubleshooting
System Cooling
Problems" on page 180.

Specified processor is
missing or bad, and the
system is in an unsupported
configuration.

Ensure that the specified
processor is properly
installed. See
"Troubleshooting the
Processors" on page 190.

E1418 CPU # not
detected.
Check CPU is
seated
properly.

E141C Unsupported
Processors are in an
CPU configur- unsupported configuration.
ation. Check
CPU or BIOS
revision.

About Your System

Ensure that your
processors match and
conform to the type
described in the processor
technical specifications
outlined in your system’s
Getting Started Guide.

book.book Page 29 Tuesday, December 4, 2012 3:11 PM

Code

Text

E141F CPU #
protocol
error. Power
cycle AC.

Causes

Corrective Actions

The system BIOS reported a Remove AC power to the
processor protocol error.
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 203.

E1420 CPU Bus
The system BIOS reported a
parity error. processor bus parity error.
Power cycle
AC.

E1421 CPU #
initializati
on error.
Power cycle
AC.

If the problem persists,
see "Getting Help" on
page 203.

The system BIOS reported a Remove AC power to the
processor initialization error. system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 203.

E1422 CPU # machine The system BIOS reported a
check error. machine check error.
Power cycle
AC.

E1610 Power Supply
# (### W)
missing.
Check power
supply.

Remove AC power to the
system for 10 seconds and
restart the system.

Specified power supply was
removed or is missing from
the system.

E1614 Power Supply Specified power supply
# (### W)
failed.
error. Check
power supply.

Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 203.
See "Troubleshooting
Power Supplies" on
page 179.

See "Troubleshooting
Power Supplies" on
page 179.

About Your System

book.book Page 30 Tuesday, December 4, 2012 3:11 PM

Code

Text

Causes

Corrective Actions

E1618 Predictive
failure on
Power Supply
# (### W).
Check PSU.

A power supply fan failure,
an over-temperature
condition, or power supply
communication error has
caused the predictive
warning of an impending
power supply failure.

See "Troubleshooting
Power Supplies" on
page 179.

E161C Power Supply
# (### W)
lost AC
power. Check
PSU cables.

Specified power supply is
Check the AC power
attached to the system, but source for the specified
it has lost its AC input.
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 179.

E1620 Power Supply
# (### W) AC
power error.
Check PSU
cables.

Specified power supply's AC Check the AC power
source for the specified
input is outside of the
allowable range.
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 179.

E1624 Lost power
supply
redundancy.
Check PSU
cables.

The power supply subsystem See "Troubleshooting
is no longer redundant. If
Power Supplies" on
the remaining power supply page 179.
fails, the system will shut
down.

E1626 Power Supply The power supplies in the
Mismatch.
system are not the same
PSU1 = ### W, wattage.
PSU2 = ### W.

Ensure that power
supplies with matching
wattage are installed. See
the Technical
Specifications outlined in
your system’s Getting
Started Guide.

The system configuration
requires more power than
the power supplies can
provide, even with
throttling.

Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.

E1629 Power
required >
PSU wattage.
Check PSU and
config.

About Your System

book.book Page 31 Tuesday, December 4, 2012 3:11 PM

Code

Text

Causes

Corrective Actions

E1631 System power
draw exceeded
threshold.
Contact
support.

The processors and memory
throttling is not sufficient to
keep system power
consumption below the
maximum safe level with
current power supply
configuration.

Remove AC power to the
system for 10 seconds and
restart the system.

E1632 PowerSafe
event.
Contact
support.

The processors and memory
have been throttled to keep
system power consumption
below the maximum safe
level with current power
supply configuration.

Remove AC power to the
system for 10 seconds and
restart the system.

E1710 I/O channel
check error.
Review &
clear SEL.

The system BIOS reported
an I/O channel check.

Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.

If the problem persists,
see "Getting Help" on
page 203.

If the problem persists,
see "Getting Help" on
page 203.
E1711 PCI parity
error on Bus
## Device ##
Function ##.

The system BIOS reported a
PCI parity error on a
component that resides in
PCI configuration space at
bus ##, device ##,
function ##.

Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 189.

PCI parity
error on Slot
#. Review &
clear SEL.

The system BIOS reported a
PCI parity error on a
component that resides in
the specified slot.

Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 189.

About Your System

book.book Page 32 Tuesday, December 4, 2012 3:11 PM

Code

Text

Causes

Corrective Actions

E1712 PCI system
error on Bus
## Device ##
Function ##.

The system BIOS reported a
PCI system error on a
component that resides in
PCI configuration space at
bus ##, device ##,
function ##.

Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 189.

PCI system
error on Slot
#. Review &
clear SEL.

The system BIOS reported a
PCI system error on a
component that resides in
the specified slot.

Reinstall the expansioncard riser. See "Expansion
Cards and ExpansionCard Riser" on page 123.
If the problem persists,
the riser card or system
board is faulty. See
"Getting Help" on
page 203.

E1714 Unknown
The system BIOS
error. Review determined there has been
& clear SEL. an error in the system, but is
unable to determine its
origin.

Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.
If the problem persists,
see "Getting Help" on
page 203.

The system BIOS
Check the SEL for more
E1715 Fatal I/O
Error. Review determined there has been a information, and then
& clear SEL. fatal error in the system.
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.
If the problem persists,
see "Getting Help" on
page 203.

About Your System

book.book Page 33 Tuesday, December 4, 2012 3:11 PM

Code

Text

E1716 Chipset IERR
Bus ## Dev ##
Function ##.
Review &
clear SEL.

Causes

Corrective Actions

The system BIOS reported a
chipset internal error that
resides in bus ##, device
##, function ##.

Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.
If the problem persists,
see "Getting Help" on
page 203.

E1717 CPU #
internal
error. Review
& clear SEL.

The system BIOS
determined that the
specified processor has had
an internal error.

Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.
If the problem persists,
see "Getting Help" on
page 203.

E171F PCIe fatal
error on Bus
## Device ##
Function ##.

The system BIOS has
reported a PCIe fatal error
on a component that resides
in PCI configuration space
at bus ##, device ##,
function ##.

Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 189.

PCIe fatal
error on Slot
#. Review &
clear SEL.

The system BIOS has
reported a PCIe fatal error
on a component that resides
in the specified slot.

Reinstall the expansioncard riser. See "Expansion
Cards and ExpansionCard Riser" on page 123.
If the problem persists,
the riser card or system
board is faulty. See
"Getting Help" on
page 203.

E1810 Hard drive ## The specified hard drive
fault. Review experienced a fault.
& clear SEL.

See "Troubleshooting a
Hard Drive" on page 186.

About Your System

book.book Page 34 Tuesday, December 4, 2012 3:11 PM

Code

Text

Causes

Corrective Actions

E1812 Hard drive ## The specified hard drive has Information only.
removed.
been removed from the
Check drive. system.
E1813 Internal Dual The internal dual SD
SD Module
module card has failed.
Card #
failed. Check
SD card.
E1814 Internal SD
Module Card #
writeprotected.
Check SD
card.

The internal dual SD
module card is writeprotected and cannot be
used.

E1815 Internal Dual The internal dual SD
module bootable media is
SD Module
no longer redundant.
redundancy
lost. Check
SD cards.

Reseat the internal dual
SD module card.
If the problem persists,
see "Getting Help" on
page 203.
Change the write-protect
switch setting on SD card.

Initiate a rebuild on the
next POST execution.
Reseat the internal dual
SD module card. See
"Removing an Internal SD
Card" on page 141 and
"Installing an Internal SD
Card" on page 141.
If the problem persists,
see "Getting Help" on
page 203.

E1A14 SAS cable A
failure.
Check
connection.

About Your System

SAS cable A is missing or
bad.

Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 203.

book.book Page 35 Tuesday, December 4, 2012 3:11 PM

Code

Text

E1A15 SAS cable B
failure.
Check
connection.

Causes

Corrective Actions

SAS cable B is missing or
bad.

Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 203

E1A1D Control panel USB cable to the control
USB cable not panel is missing or bad.
detected.
Check cable.

Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 203.

E2010 Memory not
detected.
Inspect
DIMMs.

No memory was detected in Install memory or reseat
the system.
the memory risers and
memory modules. See
"Installing a Memory
Riser" on page 101,
"Installing Memory
Modules" on page 102 or
"Troubleshooting System
Memory" on page 181.

E2011 Memory
configuratio
n failure.
Check DIMMs.

Memory detected, but is not See "Troubleshooting
configurable. Error detected System Memory" on
during memory
page 181.
configuration.

E2012 Memory
Memory configured, but is
configured
unusable.
but unusable.
Check DIMMs.

See "Troubleshooting
System Memory" on
page 181.

E2013 BIOS unable
The system BIOS failed to
to shadow
copy its flash image into
memory. Check memory.
DIMMs.

See "Troubleshooting
System Memory" on
page 181.

About Your System

book.book Page 36 Tuesday, December 4, 2012 3:11 PM

Code

Text

Causes

Corrective Actions

E2014 CMOS RAM
failure.
Power cycle
AC.

CMOS failure. CMOS RAM Remove AC power to the
not functioning properly.
system for 10 seconds and
restart the system.

E2015 DMA
Controller
failure.
Power cycle
AC.

DMA controller failure.

E2016 Interrupt
Controller
failure.
Power cycle
AC.

Interrupt controller failure.

If the problem persists,
see "Getting Help" on
page 203.

If the problem persists,
see "Getting Help" on
page 203.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 203.

E2017 Timer refresh Timer refresh failure.
failure.
Power cycle
AC.

E2018 Programmable
Timer error.
Power cycle
AC.

Remove AC power to the
system for 10 seconds and
restart the system.

Programmable interval
timer error.

E2019 Parity error. Parity error.
Power cycle
AC.

Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 203.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 203.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 203.

About Your System

book.book Page 37 Tuesday, December 4, 2012 3:11 PM

Code

Text

Causes

Corrective Actions

E201A SuperIO
failure.
Power cycle
AC.

SIO failure.

Remove AC power to the
system for 10 seconds and
restart the system.

E201B Keyboard
Controller
error. Power
cycle AC.

Keyboard controller failure.

E201C SMI
initializati
on failure.
Power cycle
AC.

System management
interrupt (SMI)
initialization failure.

If the problem persists,
see "Getting Help" on
page 203.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 203.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 203.

E201D Shutdown test BIOS shutdown test failure.
failure.
Power cycle
AC.

Remove AC power to the
system for 10 seconds and
restart the system.

E201E POST memory
BIOS POST memory test
test failure. failure.
Check DIMMs.

See "Troubleshooting
System Memory" on
page 181.

If the problem persists,
see "Getting Help" on
page 203.

If the problem persists,
see "Getting Help" on
page 203.
E2020 CPU
configuratio
n failure.
Check screen
message.

Processor configuration
failure.

Check screen for specific
error messages. See
"Troubleshooting the
Processors" on page 190.

About Your System

book.book Page 38 Tuesday, December 4, 2012 3:11 PM

Code

Text

Causes

E2021 Incorrect
Incorrect memory
memory
configuration.
configuration. Review
User Guide.

Corrective Actions
Check screen for specific
error messages. See
"Troubleshooting System
Memory" on page 181.

E2022 General
failure
during POST.
Check screen
message.

General failure after video.

Check screen for specific
error messages.

E2025 QPI
initializati
on error.
Contact
support.

QuickPath Interconnect
(QPI) failure.

See "Getting Help" on
page 203.

E2026 Memory
initializati
on error.
Contact
support.

Invalid memory
configuration.

Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines"
on page 92. See "Getting
Help" on page 203.

E2110 Multibit
The memory module in slot See "Troubleshooting
System Memory" on
Error on DIMM "##" has had a multi-bit
##. Reseat
error (MBE).
page 181.
DIMM.
E2111 SBE log
disabled on
DIMM ##.
Reseat DIMM.

About Your System

The system BIOS has
disabled memory single-bit
error (SBE) logging and will
not log any more SBEs until
the system is rebooted. "##"
represents the memory
module implicated by the
BIOS.

Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Troubleshooting
System Memory" on
page 181.

book.book Page 39 Tuesday, December 4, 2012 3:11 PM

Code

Text

Causes

Corrective Actions

E2112 Memory spared
on Card x
DIMM ##.
Power cycle
AC.

The system BIOS spared the
memory because it has
determined the memory has
too many errors.

Remove AC power to the
system for 10 seconds and
restart the system.

E2113 Mem mirror
OFF on DIMM
## & ##.
Power cycle
AC.

The system BIOS disabled
memory mirroring because
it has determined one half
of the mirror has had too
many errors. "## & ##"
represents the memory
module pair implicated by
the BIOS.

Remove AC power to the
system for 10 seconds and
restart the system.

I1910 Intrusion
System cover has been
detected.
removed.
Check chassis
cover.

If the problem persists,
see "Troubleshooting
System Memory" on
page 181.

If the problem persists,
see "Troubleshooting
System Memory" on
page 181.
Information only.

I1911 LCD Log Full.
Check SEL to
review all
Errors.

LCD overflow message. A
maximum of ten error
messages can display
sequentially on the LCD.
The eleventh message
instructs the user to check
the SEL for details on the
events.

Check the SEL for details
on the events.

I1912 SEL full.
Review &
clear log.

The SEL is full of events
and is unable to log any
more.

Check the SEL for more
information and then
clear the SEL.

W1100 CPU VCORE
Regulator
temp
exceeding
range. Check
fans.

The regulator temperature See "Troubleshooting
has reached a point outside System Cooling
of the allowed range.
Problems" on page 180. If
the problem persists, see
"Getting Help" on
page 203.

Remove AC power to the
system for 10 seconds or
clear the SEL.

About Your System

book.book Page 40 Tuesday, December 4, 2012 3:11 PM

Code

Text

Causes

Corrective Actions

W1101 CPU VCACHE
Regulator
temp
exceeding
range. Check
fans.

The regulator temperature See "Troubleshooting
has reached a point outside System Cooling
of the allowed range.
Problems" on page 180. If
the problem persists, see
"Getting Help" on
page 203.

W1102 Mem Voltage
Regulator
temp
exceeding
range. Check
fans

The regulator temperature See "Troubleshooting
has reached a point outside System Cooling
of the allowed range.
Problems" on page 180. If
the problem persists, see
"Getting Help" on
page 203.

W1228 RAID
Controller
battery
capacity <
24hr.

Warns predictively that the
RAID battery has less than
24 hours of charge left.

W1627 Power
required >
PSU wattage.
Check PSU and
config.

The system configuration
requires more power than
what the power supply can
provide.

Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.

W1628 Performance
degraded.
Check PSU and
system
configuration.

The system configuration
requires more power than
what the power supply can
provide, but it can boot if
throttled.

Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.

About Your System

Allow RAID battery to
charge to greater than 24
hours of sustained charge.
If problem persists,
replace the RAID battery.
See "Installing the RAID
Battery" on page 146.

book.book Page 41 Tuesday, December 4, 2012 3:11 PM

Code

Text

W1630 Power supply
redundancy
degraded.
Check PSU
cables.

Causes

Corrective Actions

The power supply subsystem
is no longer fully redundant,
but at least one more supply
can fail before the system is
at risk of shutting down.

Reseat the power supplies.
See "Troubleshooting
Power Supplies" on
page 179.
If the problem persists,
see "Getting Help" on
page 203.

NOTE: For the full name of an abbreviation or acronym used in this table, see the
Glossary at dell.com/support/manuals.

System Messages
System messages appear on the screen to notify you of a possible problem
with the system.
NOTE: If you receive a system message not listed in the table, check the
documentation for the application that is running when the message appears or the
operating system's documentation for an explanation of the message and
recommended action.
Table 1-2. System Messages
Message

Causes

Corrective Actions

Alert! iDRAC6 not The iDRAC6 is not
Wait for the system to
responding.
responding to BIOS
reboot.
Rebooting.
communication either
because it is not functioning
properly or has not
completed initialization. The
system will reboot.

About Your System

book.book Page 42 Tuesday, December 4, 2012 3:11 PM

Message

Causes

Corrective Actions

Alert! iDRAC6 not
responding.
Power required
may exceed PSU
wattage.

The iDRAC6 is hung.

Remove AC power to the
system for 10 seconds and
restart the system.

Alert! Node
Interleaving
disabled! Memory
configuration
does not support
Node
Interleaving.

The memory configuration
does not support node
interleaving, or the
configuration has changed
(for example, a memory
module has failed) so that
node interleaving cannot be
supported. The system will
run but without node
interleaving.

The iDRAC6 was remotely
reset while system was
booting

After AC recovery, the
Alert!
iDRAC6 takes longer than
Continuing
normal to boot.
system boot
accepts the risk
that system may
power down
without warning.

About Your System

Ensure that the memory
modules are installed in a
configuration that supports
node interleaving. Check
other system messages for
additional information for
possible causes. For memory
configuration information,
see "General Memory
Module Installation
Guidelines" on page 92. If
the problem persists, see
"Troubleshooting System
Memory" on page 181.

book.book Page 43 Tuesday, December 4, 2012 3:11 PM

Message

Causes

Corrective Actions

Alert! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.

The system configuration of
processor(s), memory
modules, and expansion
cards may not be supported
by the power supplies.

If any system components
were just upgraded, return
the system to the previous
configuration. If the system
boots without this warning,
then the replaced
component(s) are not
supported with this power
supply. If Energy Smart
power supplies are installed,
replace them with the High
Output power supplies to use
the components. See "Power
Supplies" on page 153.

Alert! Redundant
memory disabled!
Memory
configuration
does not support
redundant
memory.

Memory Mirroring was
enabled in the system setup
program, but the current
configuration does not
support redundant memory.
A memory module may be
faulty.

Check the memory modules
for failure. See
"Troubleshooting System
Memory" on page 181. Reset
the memory setting, if
appropriate. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 63.

Alert! System
fatal error
during previous
boot.

An error caused the system to Check other system
reboot.
messages for additional
information for possible
causes.

BIOS
MANUFACTURING
MODE detected.
MANUFACTURING
MODE will be
cleared before
the next boot.
System reboot
required for
normal
operation.

System is in manufacturing
mode.

Alert!
Continuing
system boot
accepts the risk
that system may
power down
without warning.

Reboot to take the system
out of manufacturing mode.

About Your System

book.book Page 44 Tuesday, December 4, 2012 3:11 PM

Message

Causes

Corrective Actions

BIOS Update
Attempt Failed!

Remote BIOS update
attempt failed.

Retry the BIOS update. If
problem persists, see
"Getting Help" on page 203.

Caution!
NVRAM_CLR jumper
is installed on
system board.

NVRAM_CLR jumper is
Move the NVRAM_CLR
installed in the clear setting. jumper to the default
CMOS has been cleared.
position (pins 3 and 5). See
Figure 6-1 for jumper
location. Restart the system
and re-enter the BIOS
settings. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 63.

CPU set to
minimum
frequency.

The processor speed may be
intentionally set lower for
power conservation.

CPUs with
different cache
sizes detected.

Mismatched processors have Ensure that all processors
been installed in the system. have the same cache size,
number of cores and logical
processors, and power rating.
Ensure that the processors
are properly installed. See
"Processors" on page 147.

CPUs with
different core
sizes detected!
System halted
CPUs with
different
logical
processors
detected! System
halted.
CPUs with
different power
rating detected!
System halted.

About Your System

If not an intentional setting,
check any other system
messages for possible causes.

book.book Page 45 Tuesday, December 4, 2012 3:11 PM

Message

Causes

Corrective Actions

Current boot mode
is set to UEFI.
Please ensure
compatible
bootable media is
available. Use
the system setup
program to change
the boot mode as
needed.

The system failed to boot
because UEFI boot mode is
enabled in BIOS and the
boot operating system is nonUEFI.

Ensure that the boot mode is
set correctly and that the
proper bootable media is
available. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 63.

Embedded NICx and
NICy:
OS NIC=,
Management
Shared NIC=

The operating system NIC
interface is set in BIOS. The
Management Shared NIC
interface is set in
management tools.

Check the system
management software or the
System Setup program for
NIC settings. If a problem is
indicated, see
"Troubleshooting a NIC" on
page 175.

Error 8602 Auxiliary Device
Failure. Verify
that mouse and
keyboard are
securely
attached to
correct
connectors.

Mouse or keyboard cable is
loose or improperly
connected.

Reseat the mouse or
keyboard cable.

Defective mouse or keyboard. Ensure that the mouse or
keyboard is operational. See
"Troubleshooting a USB
Device" on page 174.

Gate A20 failure Faulty keyboard controller;
faulty system board.
General failure

The operating system is
unable to carry out the
command.

See "Getting Help" on
page 203.
This message is usually
followed by specific
information. Note the
information, and take the
appropriate action to resolve
the problem.

About Your System

book.book Page 46 Tuesday, December 4, 2012 3:11 PM

Message

Causes

Corrective Actions

Invalid
configuration
information please run SETUP
program.

An invalid system
configuration caused a
system halt.

Run the System Setup
program and review the
current settings. See "Using
the System Setup Program
and UEFI Boot Manager" on
page 63.

Invalid PCIe card
found in the
Internal_Storage
slot!

The system halted because
an invalid PCIe expansion
card is installed in the
dedicated storage controller
slot.

Remove the PCIe expansion
card and install the
integrated storage controller
in the dedicated slot. See
"Integrated Storage
Controller Card" on
page 142.

Keyboard
controller
failure

Faulty keyboard controller;
faulty system board

See "Getting Help" on
page 203.

Keyboard data
line failure

Keyboard cable connector is Reseat the keyboard cable. If
improperly connected or the the problem persists, see
keyboard is defective.
"Troubleshooting a USB
Device" on page 174.

Keyboard stuck
key failure

Keyboard fuse has Overcurrent detected at the
failed
keyboard connector.

See "Getting Help" on
page 203.

Local keyboard
The USB ports are disabled
may not work
in the system BIOS.
because all user
accessible USB
ports are
disabled. If
operating
locally, power
cycle the system
and enter system
setup program to
change settings.

Power down and restart the
system from the power
button, and then enter the
System Setup program to
enable the USB port(s). See
"Entering the System Setup
Program" on page 64.

About Your System

book.book Page 47 Tuesday, December 4, 2012 3:11 PM

Message

Causes

Memory Riser
disabled - SMI
channel training
failure.

The memory riser connector Reseat the memory riser(s).
is not properly seated.
See "Removing a Memory
The memory riser connector Riser" on page 100 and
or the processor socket may "Installing a Memory Riser"
on page 101.
be exposed to dust.

Memory Riser
disabled - Memory The processor has bent pins.
Buffer
communication
error.

Corrective Actions

Ensure that the memory riser
connectors and processor
sockets are clean.
Verify that there are no bent
pins on the processor. If the
processor has bent pins, see
"Getting Help" on page 203.

The memory modules are not Replace or reseat the
properly seated.
memory module(s). See
"Removing Memory
The memory module
Modules" on page 105 and
Memory Riser connector may be exposed to
"Installing Memory Modules"
dust.
disabled on page 102.
MemBIST timeout. Unsupported memory
Ensure that the memory
Memory Riser module.
module connectors are clean
disabled - Rank
and supported memory
not found.
modules are installed in a
valid configuration. See
Memory riser
"General Memory Module
disabled - DIMM
Installation Guidelines" on
communication
page 92.
error
Memory Riser
disabled MemBIST error.

Memory Riser
disabled - DDR
training failure
Memory Riser
disabled - Simple
memory test
failure.

About Your System

book.book Page 48 Tuesday, December 4, 2012 3:11 PM

Message

Causes

Memory Riser The memory modules are not
disabled - No
properly seated.
Memory detected. The memory module
connector may be exposed to
dust.
Unsupported memory
module.

Memory Riser
disabled Invalid DIMM.

Unsupported memory
modules in the first locked
step pair.

Corrective Actions
Replace or reseat the
memory module(s). See
"Removing Memory
Modules" on page 105 and
"Installing Memory Modules"
on page 102.
Verify that the memory
modules are identical and
not in a locked step pair.
See "General Memory
Module Installation
Guidelines" on page 92.
Replace the memory
modules. See "Removing
Memory Modules" on
page 105 and "Installing
Memory Modules" on
page 102.

Memory Riser
disabled - No
DIMM detected.

An empty memory riser is
installed.

Install memory modules in
the riser. See "General
Memory Module Installation
Guidelines" on page 92.

DIMM
unsupported:
Memory Riser
DIMM
Memory Riser
Lockstep pair
DIMM
disabled
Please replace
the DIMM or
remove the
lockstep pair

Unsupported memory
modules on slots 3 to 8.

Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 92.

About Your System

book.book Page 49 Tuesday, December 4, 2012 3:11 PM

Message

Causes

DIMM mismatch:
Locked step pairs do not
Memory Riser match.
Lockstep Pair
DIMM
disabled.
Please replace
the lockstep pair
with matching
DIMM(s).
MemBIST timeout:
Memory riser
Locstep Pair DIMM
disabled.
Please replace
the DIMM(s) or
remove the
lockstep pair.

Corrective Actions
Ensure that the memory
modules match for a locked
step pair. See "General
Memory Module Installation
Guidelines" on page 92.

The memory modules are not Replace or reseat the
properly seated.
memory module(s). See
"Removing Memory
The memory module
connector may be exposed to Modules" on page 105 and
"Installing Memory Modules"
dust.
on page 102.
Faulty memory module.
Ensure that the memory
module connectors are clean.

MemBIST error:
Memory riser(s)
Locstep Pair
DIMM
disabled.
Please replace
the DIMM(s) or
remove the
lockstep pair.
DDR training
Error: Memory
riser DIMM

Memory riser
lockstep pair disabled.
Please replace
the DIMM(s) or
remove the
lockstep pair.

About Your System

book.book Page 50 Tuesday, December 4, 2012 3:11 PM

Message

Causes

Corrective Actions

DIMM population
violation:
Memory riser
DIMM

While mixing different rank
memory modules, the lower
rank memory modules are
installed on slots 1 and 2 or
on slots 5 and 6.

Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 92.

Memory riser
lockstep pair
DIMM
disabled.
Please populate
DIMM(s) with
largest number of
ranks in the
lowest slot.
DDR Channel
Disabled.
Memory riser
lockstep pair
DIMM
disabled.
Memory riser
lockstep pair
DIMM
disabled.
Please ensure
each lockstep
pair is installed
correctly.

About Your System

book.book Page 51 Tuesday, December 4, 2012 3:11 PM

Message

Causes

DellMemBIST
timeout: Memory
riser DIMM

Memory riser
lockstep pair
DIMM
disabled.

Corrective Actions

Please replace
the DIMM(s) or
remove the
lockstep pair.
DellMemBIST
error: Memory
riser DIMM

Memory riser
lockstep pair
DIMM
disabled.
Please replace
the DIMM or
remove the
lockstep pair.
Manufacturing
mode detected.

System is in manufacturing
mode.

Reboot to take the system
out of manufacturing mode.

Memory address
line failure at
address, read
value expecting
value.

Faulty or improperly installed See "Troubleshooting System
memory modules.
Memory" on page 181.

Memory double
word logic
failure at
address, read
value expecting
value.

Faulty or improperly installed See "Troubleshooting System
memory modules.
Memory" on page 181.

About Your System

book.book Page 52 Tuesday, December 4, 2012 3:11 PM

Message

Causes

Corrective Actions

Memory
Initialization
Warning: Memory
size may be
reduced.

Invalid memory
configuration. The system
will run but with less memory
than is physically available.

Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 92.

Memory odd/even
logic failure at
address, read
value expecting
value.

Faulty or improperly installed See "Troubleshooting System
memory modules.
Memory" on page 181.

Memory
write/read
failure at
address, read
value expecting
value.

Faulty or improperly installed See "Troubleshooting System
memory modules.
Memory" on page 181.

Memory set to
minimum
frequency.

The memory frequency may If not an intentional setting,
be intentionally set lower for check any other system
power conservation.
messages for possible causes.
The current memory
Ensure that your memory
configuration may support
configuration supports the
only the minimum frequency. higher frequency. See
"General Memory Module
Installation Guidelines" on
page 92.

Memory tests
terminated by
keystroke.

POST memory test was
Information only.
terminated by pressing a key.

About Your System

book.book Page 53 Tuesday, December 4, 2012 3:11 PM

Message

Causes

Corrective Actions

No boot device
available.

Faulty or missing optical
drive subsystem, hard drive,
or hard-drive subsystem, or
no bootable USB key
installed.

Use a bootable USB key, CD,
or hard drive. If the problem
persists, see
"Troubleshooting an Internal
USB Key" on page 183,
"Troubleshooting a USB
Device" on page 174,
"Troubleshooting an Optical
Drive" on page 185, and
"Troubleshooting a Hard
Drive" on page 186. See
"Using the System Setup
Program and UEFI Boot
Manager" on page 63 for
information on setting the
order of boot devices.

No boot sector on Incorrect configuration
hard drive.
settings in System Setup
program, or no operating
system on hard drive.

Check the hard-drive
configuration settings in the
System Setup program. See
"Using the System Setup
Program and UEFI Boot
Manager" on page 63. If
necessary, install the
operating system on your
hard drive. See your
operating system
documentation.

No timer tick
interrupt.

Faulty system board.

See "Getting Help" on
page 203.

PCI BIOS failed
to install.

PCIe device BIOS (Option
ROM) checksum failure
detected during shadowing.

Reseat the expansion card(s).
Ensure that all appropriate
cables are securely connected
to the expansion card(s). If
the problem persists, see
"Troubleshooting Expansion
Cards" on page 189.

Cables to expansion card(s)
loose; faulty or improperly
installed expansion card(s).

About Your System

book.book Page 54 Tuesday, December 4, 2012 3:11 PM

Message

Causes

PCIe Training
Faulty or improperly installed
Error: Expected
PCIe card in the specified
Link Width is x, slot.
Actual Link Width
is y.

Corrective Actions
Reseat the PCIe card in the
specified slot number. See
"Troubleshooting Expansion
Cards" on page 189. If the
problem persists, see
"Getting Help" on page 203.

Plug & Play
Configuration
Error.

Error encountered in
initializing PCIe device;
faulty system board.

Install the NVRAM_CLR
jumper in the clear position
(pins 1 and 3) and reboot the
system. See Figure 6-1 for
jumper location. If the
problem persists, see
"Troubleshooting Expansion
Cards" on page 189.

Read fault

The operating system cannot
read from the hard drive,
optical drive, or USB device,
the system could not find a
particular sector on the disk,
or the requested sector is
defective.

Replace the optical medium,
USB medium or device.
Ensure that the SAS
backplane, USB, or SATA
cables are properly
connected. See
"Troubleshooting a USB
Device" on page 174,
"Troubleshooting an Optical
Drive" on page 185, or
"Troubleshooting a Hard
Drive" on page 186 for the
appropriate drive(s) installed
in your system.

Requested sector
not found.

SATA Portx device There is no device connected Information only.
not found.
to the specified SATA port.

About Your System

book.book Page 55 Tuesday, December 4, 2012 3:11 PM

Message

Causes

Corrective Actions

SATA port x
device autosensing error

The drive connected to the Replace the faulty drive.
specified SATA port is faulty.

SATA port x
device
configuration
error.
SATA port x
device error
Sector not found Faulty hard drive, USB
device, or USB medium.
Seek error
Seek operation
failed

Replace the USB medium or
device. Ensure that the USB
or SAS backplane cables are
properly connected. See
"Troubleshooting a USB
Device" on page 174 or
"Troubleshooting a Hard
Drive" on page 186 for the
appropriate drive(s) installed
in your system.

Shutdown failure General system error.

See "Getting Help" on
page 203.

The amount of
Memory has been added or
system memory has removed or a memory
changed.
module may be faulty.

If memory has been added or
removed, this message is
informative and can be
ignored. If memory has not
been added or removed,
check the SEL to determine
if single-bit or multi-bit
errors were detected and
replace the faulty memory
module. See
"Troubleshooting System
Memory" on page 181.

Time-of-day
clock stopped.

Faulty battery or faulty chip. See "Troubleshooting the
System Battery" on page 178.

About Your System

book.book Page 56 Tuesday, December 4, 2012 3:11 PM

Message

Causes

Corrective Actions

Time-of-day not
set - please run
SETUP program.

Incorrect Time or Date
settings; faulty system
battery.

Check the Time and Date
settings. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 63. If the problem
persists, replace the system
battery. See "System Battery"
on page 156.

Timer chip
Faulty system board.
counter 2 failed.

See "Getting Help" on
page 203.

TPM or TCM
configuration
operation
honored. System
will now reset.

A Trusted Platform Module
(TPM) or China Trusted
Computing Model (TCM)
configuration command has
been entered. The system
will reboot and execute the
command.

TPM or TCM
configuration
operation is
pending. Press
(I) to Ignore OR
(M) to Modify to
allow this change
and reset the
system.

This message displays during Enter I or M to proceed.
system restart after a TPM or
TCM configuration
command has been entered.
User interaction is required
to proceed.

Information only.

WARNING:
Modifying could
prevent
security.
TPM or TCM
failure.

A TPM or TCM function has See "Getting Help" on
failed.
page 203.

About Your System

book.book Page 57 Tuesday, December 4, 2012 3:11 PM

Message

Causes

Corrective Actions

Unable to launch
System Services
image. System
halted!

System halted after F10
keystroke because System
Services image is either
corrupted in the system
firmware or has been lost due
to system board replacement.

Restart the system and
update the Lifecycle
Controller repository to the
latest software to restore full
functionality. See the
Lifecycle Controller user
documentation for more
information.

The iDRAC6 Enterprise card Restore the flash memory
flash memory may be
using the latest version on
corrupted.
support.dell.com. See the
iDRAC6 user's guide for
instructions on performing a
field replacement of the flash
memory.
Unexpected
interrupt in
protected mode.

Improperly seated memory
modules or faulty
keyboard/mouse controller
chip.

Unsupported CPU
combination.

Processor(s) is not supported Install a supported processor
by the system.
or processor combination.
See "Processors" on page 147.

Unsupported CPU
stepping
detected.

Warning: A fatal A fatal system error occurred
error has caused and caused the system to
system reset!
reboot.
Please check the
system event log!

Reseat the memory modules.
See "Troubleshooting System
Memory" on page 181. If the
problem persists, see
"Getting Help" on page 203.

Check the SEL for
information that was logged
during the error. See the
applicable troubleshooting
section in "Troubleshooting
Your System" on page 173 for
any faulty components
specified in the SEL.

About Your System

book.book Page 58 Tuesday, December 4, 2012 3:11 PM

Message

Causes

Warning: Control
Panel is not
installed.

The control panel is not
Install the control panel, or
installed or has a faulty cable check the cable connections
connection.
between the display module,
the control panel board, and
the system board. See
"Control Panel Assembly" on
page 162.

Warning! No micro Micro code update failed.
code update
loaded for
processor n.
Warning! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.

Update the BIOS firmware.
See "Getting Help" on
page 203.

The system configuration of
processor(s), memory
modules, and expansion
cards may not be supported
by the power supplies.

If any system components
were just upgraded, return
the system to the previous
configuration. If the system
boots without this warning,
then the replaced
component(s) are not
supported with this power
supply. If Energy Smart
power supplies are installed,
replace them with High
Output power supplies to use
the components. See "Power
Supplies" on page 153.

A High Output power supply
and an Energy Smart power
supply are installed in the
system at the same time.

Install two High Output or
two Energy Smart power
supplies in the system.

Warning!
Performance
degraded. CPU and
memory set to
minimum
frequencies to
meet PSU wattage.
System will
reboot.
Warning! PSU
mismatch. PSU
redundancy lost.
Check PSU.

Corrective Actions

About Your System

You can also run the system
on one power supply until
you can obtain two power
supplies of the same type.
See "Troubleshooting Power
Supplies" on page 179.

book.book Page 59 Tuesday, December 4, 2012 3:11 PM

Message

Causes

Corrective Actions

The memory
configuration is
not optimal. The
recommended
memory
configuration
is:

Invalid memory
configuration. The system
will run but with reduced
functionality.

Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 92. If the problem
persists, see
"Troubleshooting System
Memory" on page 181.

Write fault

Faulty USB device, USB
medium, optical drive
assembly, hard drive, or harddrive subsystem.

Replace the USB medium or
device. Ensure that the USB,
SAS backplane, or SATA
cables are properly
connected. See
"Troubleshooting a USB
Device" on page 174,
"Troubleshooting an Internal
USB Key" on page 183, and
"Troubleshooting a Hard
Drive" on page 186.

Write fault on
selected drive.

Warning: QPI
links operating
in Slow Speed
Mode.

The processor has bent pins. Verify that there are no bent
The processor is not properly pins on the processor. If the
processor has bent pins, see
seated on the processor
"Getting Help" on page 203.
socket.

Warning: QPI link
between
Port and
failed.
Warning: QPI link
between
Port and
degraded to
half-width.

Reseat the processors. See
"Removing a Processor" on
page 147 and "Installing a
Processor" on page 151.

If the problem persists, see
"Getting Help" on page 203.

NOTE: For the full name of an abbreviation or acronym used in this table, see the
Glossary at dell.com/support/manuals.

About Your System

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Warning Messages
A warning message alerts you to a possible problem and prompts you to
respond before the system continues a task. For example, before you format a
diskette, a message will warn you that you may lose all data on the diskette.
Warning messages usually interrupt the task and require you to respond by
typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating
system. For more information, see the documentation that accompanied the
operating system or application.

Diagnostics Messages
The system diagnostic utilities may issue messages if you run diagnostic tests
on your system. See "Running the System Diagnostics" on page 193 for more
information about system diagnostics.

Alert Messages
Systems management software generates alert messages for your system. Alert
messages include information, status, warning, and failure messages for drive,
temperature, fan, and power conditions. For more information, see the
systems management software documentation.

Other Information You May Need
WARNING: See the safety and regulatory information that shipped with your
system. Warranty information may be included within this document or as a
separate document.

•

The rack documentation included with your rack solution describes how to
install your system into a rack.

•

The Getting Started Guide provides an overview of system features, setting
up your system, and technical specifications.

About Your System

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•

Dell systems management application documentation at
dell.com/support/manuals provides information about installing and using
the systems management software.

•

Any media that ships with your system that provides documentation and
tools for configuring and managing your system, including those
pertaining to the operating system, system management software, system
updates, and system components that you purchased with your system.
NOTE: Always check for updates on support.dell.com/manuals and read the
updates first because they often supersede information in other documents.

About Your System

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About Your System

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Using the System Setup Program
and UEFI Boot Manager

The System Setup program is the BIOS program that enables you to manage
your system hardware and specify BIOS-level options. From the System Setup
program, you can:
•

Change the NVRAM settings after you add or remove hardware

•

View the system hardware configuration

•

Enable or disable integrated devices

•

Set performance and power management thresholds

•

Manage system security

Choosing the System Boot Mode
The System Setup program also enables you to specify the boot mode for
installing your operating system:
•

BIOS boot mode (the default) is the standard BIOS-level boot interface.

•

UEFI boot mode is an enhanced 64-bit boot interface based on Unified
Extensible Firmware Interface (UEFI) specifications that overlays the
system BIOS. See "Entering the UEFI Boot Manager" on page 76 for more
information on this interface.

You must select the boot mode in the Boot Mode field of the "Boot Settings
Screen" on page 69 screen of the System Setup program. Once you specify the
boot mode, the system boots in the specified boot mode and you proceed
then to install your operating system from that mode. Thereafter, you must
boot the system to the same boot mode (BIOS or UEFI) to access the
installed operating system. Trying to boot the operating system from the
other boot mode will cause the system to halt immediately at startup.
NOTE: Operating systems must be UEFI-compatible (for example, Microsoft®

Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS
and 32-bit operating systems do not support UEFI and can only be installed from the
BIOS boot mode.
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Entering the System Setup Program
1 Turn on or restart your system.
2 Press immediately after you see the following message:
= System Setup
If your operating system begins to load before you press , allow the
system to finish booting, and then restart your system and try again.

Responding to Error Messages
If an error message appears while the system is booting, make a note of the
message. See "System Messages" on page 41 for an explanation of the message
and suggestions for correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to display a
message the first time you start your system.

Using the System Setup Program Navigation Keys
Keys

Action

Up arrow or

Moves to the previous field.

Down arrow or

Moves to the next field.

Spacebar, <+>, <–>, left and
right arrows

Cycles through the settings in a field. In many
fields, you can also type the appropriate value.

Exits the System Setup program and restarts the
system if any changes were made.

Displays the System Setup program's help file.

NOTE: For most of the options, any changes that you make are recorded but do not
take effect until you restart the system.

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System Setup Options
Main Screen

NOTE: The options for the System Setup program change based on the system
configuration.
NOTE: The System Setup program defaults are listed under their respective options
in the following sections, where applicable.
Option

Description

System Time

Sets the time on the system's internal clock.

System Date

Sets the date on the system's internal calendar.

Memory Settings

Displays information related to installed memory. See
"Memory Settings Screen" on page 67.

Processor Settings

Displays information related to processors (speed,
cache size, and so on). See "Processor Settings Screen"
on page 68.
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Option

Description

SATA Settings

Displays a screen to enable or disable the integrated
SATA controller and ports. See "SATA Settings Screen"
on page 69.

Boot Settings

Displays a screen to specify the boot mode (BIOS or
UEFI). For BIOS boot mode, you can also specify the
boot devices. See "Boot Settings Screen" on page 69.

Integrated Devices

Displays a screen to enable or disable integrated device
controllers and ports, and to specify related features
and options. See "Integrated Devices Screen" on
page 70.

PCI IRQ Assignment

Displays a screen to change the IRQ assigned to each of
the integrated devices on the PCI bus, and any installed
expansion card that requires an IRQ. See "PCI IRQ
Assignments Screen" on page 71.

Serial Communication

Displays a screen to enable or disable the serial ports
and specify related features and options. See "Serial
Communication Screen" on page 72.

Embedded Server
Management

Displays a screen to configure the front-panel LCD
options and to set a user-defined LCD string. See
"Embedded Server Management Screen" on page 73.

Power Management

Enables you to manage power usage of the processor(s),
fans, and memory modules with preconfigured or
customized settings. See "Power Management Screen"
on page 73.

System Security

Displays a screen to configure the system password and
setup password features. See "System Security Screen"
on page 74, "Using the System Password" on page 79,
and "Using the Setup Password" on page 81 for more
information.

Keyboard NumLock
(On default)

Determines whether your system starts up with the
NumLock mode activated on 101- or 102-key keyboards
(does not apply to 84-key keyboards).

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Option

Description

Report Keyboard Errors
(Report default)

Enables or disables reporting of keyboard errors during
the POST. Select Report for host systems that have
keyboards attached. Select Do Not Report to suppress
all error messages relating to the keyboard or keyboard
controller during POST. This setting does not affect the
operation of the keyboard itself if a keyboard is attached
to the system.

F1/F2 Prompt on Error
(Enabled default)

Enables the system to halt on errors during POST,
which allows the user to observe events that may scroll
by unnoticed during normal POST. The user can press
to continue or to enter the System Setup
program.

CAUTION: When setting this option to Disabled,
the system will not halt if an error occurs during
POST. Any critical errors will be displayed and
logged in the system event log.

Memory Settings Screen
Option

Description

System Memory Size

Displays the amount of system memory.

System Memory Type

Displays the type of system memory.

System Memory Speed

Displays the system memory speed.

Video Memory

Displays the amount of video memory.

System Memory Testing
(Enabled default)

Specifies whether system memory tests are run at system
boot. Options are Enabled and Disabled.

Redundant Memory
(Disabled default)

Specifies whether redundant memory is enabled on the
system. Options are Mirror Mode, Spare Mode, and
Disabled.

Node Interleaving
(Disabled default)

If this field is Enabled, memory interleaving is supported
if a symmetric memory configuration is installed. If
Disabled, the system supports Non-Uniform Memory
architecture (NUMA) (asymmetric) memory
configurations.

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Processor Settings Screen
Option

Description

64-bit

Specifies if the processor(s) support 64-bit extensions.

Core Speed

Displays the processor clock speed.

Bus Speed

Displays the processor bus speed.

Logical Processor
(Enabled default)

On processors that support Simultaneous MultiThreading (SMT) technology, each processor core
supports up to two logical processors. If this field is set to
Enabled, the BIOS reports both logical processors. If set
to Disabled, only one logical processor is monitored by
the BIOS.

Virtualization Technology
(Disabled default)

Enabled permits virtualization software to use the
virtualization technology incorporated in the processor.

NOTE: Disable this feature if your system will not be
running virtualization software.

Adjacent Cache Line
Prefetch
(Enabled default)

Enable or disables system optimization for sequential
memory access.

Hardware Prefetcher
(Enabled default)

Enables or disables the hardware prefetcher.

Execute Disable
(Enabled default)

Enables or disables Execute Disable Memory Protection
Technology.

Number of Cores per
Processor
(All default)

If set to All, the maximum number of cores in each
processor is enabled.

Turbo Mode

If Turbo Boost Technology is supported by the
processor(s), enables or disables Turbo Mode.

C1E
(Enabled default)

When set to Enabled, the processor can switch to a
minimum performance state when idle.

C States

When set to Enabled, the processor(s) can operate in all
available power states.

Processor Family-ModelStepping

Displays the family, model, and stepping of the selected
processor.

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SATA Settings Screen
Option

Description

Embedded SATA
(Off default)

ATA Mode enables the integrated SATA controller. Off
disables the controller.

Port A
(Off default)

Auto enables BIOS support for the device attached to
SATA port A. Off disables BIOS support for the device.

Boot Settings Screen
Option
Boot Mode
(BIOS default)

Description

CAUTION: Switching the boot mode could prevent
the system from booting if the operating system was
not installed in the same boot mode.
If the system operating system supports Unified
Extensible Firmware Interface, you can set this option to
UEFI. Setting this field to BIOS allows compatibility
with non-UEFI operating systems.

NOTE: Setting this field to UEFI disables the Boot
Sequence, Hard-Disk Drive Sequence, and USB Flash Drive
Emulation Type fields.
Boot Sequence

If Boot Mode is set to BIOS, this field tells the system
where the operating system files needed for startup are
located. If Boot Mode is set to UEFI, you can access the
UEFI boot manager utility by rebooting the system and
pressing when prompted to do so.

Hard-Disk Drive
Sequence

Determines the order in which the BIOS attempts to
boot from hard drives in the system during system
startup.

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Option

Description

USB Flash Drive
Emulation Type
(Auto default)

Determines the emulation type for a USB flash drive.
Hard disk allows the USB flash drive to act as a hard
drive. Floppy allows the USB flash drive to act as a
removable diskette drive. Auto automatically chooses an
emulation type.
Auto automatically chooses the appropriate emulation
type for the device, except for devices installed in the
internal SD card slot. A device installed in the internal
SD card slot will automatically emulate a hard drive. If
you install a device in this slot that is configured as a
removable diskette drive, you must manually set the
emulation type to Floppy.

Boot Sequence Retry
(Disabled default)

If this field is enabled and the system has failed to boot,
the system will reattempt to boot after 30 seconds.

Integrated Devices Screen
Option

Description

Integrated SAS Controller Enables or disables the integrated SAS controller.
(Enabled default)
User Accessible USB Ports Enables or disables the user accessible USB ports.
(All Ports On default)
Options are All Ports On, Only Back Ports On, and All
Ports Off.
Internal USB Port
(On default)

Enables or disables the internal USB port.

Internal SD Card Port

Enables or disables the internal SD card port.

Redundancy
(Disabled default)

Enables or disables the internal dual SD module mirror
mode.

Embedded NIC1 and
NIC2
(Enabled default)

Enables or disables the operating system interface of the
embedded NICs. The NICs can also be accessed through
the system's management controller.

Embedded NIC3 and
NIC4
(Enabled default)

Enables or disables the operating system interface of the
embedded NICs. The NICs can also be accessed through
the system's management controller.

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Option

Description

Embedded Gb NICx
(NIC1 default: Enabled
with PXE;
Other NICs: Enabled)

Enables or disables the integrated NIC. Options are
Enabled, Enabled with PXE, Enabled with iSCSI Boot,
and Disabled. PXE support allows the system to boot
from the network.

MAC Address

Displays the MAC address for the integrated 10/100/1000
NIC.

Capability Detected

Displays the NIC features of the LOM NIC hardware key.

NOTE: Some LOM features may require the installation of
an additional driver.

OS Watchdog Timer
(Disabled default)

Sets a timer to monitor the operating system for activity,
and aids in recovery if the system stops responding.
When Enabled, the operating system is allowed to
initialize the timer. When Disabled, the timer is not
initialized.

NOTE: This feature is usable only with operating systems
that support WDAT implementations of the Advanced
Configuration and Power Interface (ACPI) 3.0b
specification.
I/OAT DMA Engine
(Disabled default)

Enables or disables the I/O Acceleration Technology
feature.

Embedded Video
Controller
(Enabled default)

Enables or disables BIOS support for the integrated video
controller.

SR-IOV Global Enable
(Enabled default)

Enables or disables the BIOS configuration of Single
Root I/O Virtualization (SR-IOV) devices.

NOTE: This field can be disabled only if an add-in video
card is present. If this field is disabled, remote access
features such as virtual KVM are not available.

PCI IRQ Assignments Screen
Option

Description

Use the <+> and <-> keys to manually select an IRQ
for a given device, or select Default to allow the BIOS to
select an IRQ value at system startup.

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Serial Communication Screen
Option

Description

Serial Communication
(On without Console
Redirection default)

Selects whether the serial communication devices
(Serial Device 1 and Serial Device 2) are enabled in
BIOS. BIOS console redirection can also be enabled and
the port address used can be specified.
Options are On without Console Redirection, On with
Console Redirection via COM1, On with Console
Redirection via COM2, and Off.

Serial Port Address
(Serial Device 1=COM1,
Serial Device2=COM2
default)
External Serial Connector

Sets the serial port addresses for the two serial devices.

NOTE: Only Serial Device 2 can be used for Serial Over
LAN (SOL). To use console redirection by SOL, configure
the same port address for console redirection and the
serial device.
Specifies whether Serial Device 1, Serial Device 2, or
Remote Access Device has access to the external serial
connector.

NOTE: Only Serial Device 2 can be used for Serial Over
LAN (SOL). To use console redirection by SOL, configure
the same port address for console redirection and the
serial device.
Failsafe Baud Rate
(115200 default)

Displays the failsafe baud rate used for console
redirection. BIOS attempts to determine the baud rate
automatically. This failsafe baud rate is used only if the
attempt fails. This rate should not be adjusted.

Remote Terminal Type
(VT 100/VT220 default)

Sets the remote console terminal type, either
VT100/VT220 or ANSI.

Redirection After Boot
(Enabled default)

Enables or disables BIOS console redirection when the
operating system is loaded.

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Embedded Server Management Screen
Option

Description

Front Panel LCD
Options

Options are User Defined String, Model Number, or
None.
If the LCD Home screen is set to an option other than
these three choices, the option will be displayed as
"Advanced" in the BIOS. In this event, the option cannot
be changed in the BIOS unless it is changed back to User
Defined String, Model Number, or None through
another LCD configuration utility (such as the iDRAC
Configuration Utility or the LCD panel menu).

User-Defined LCD
String

You can enter a name or other identifier for the system, to
be displayed on the LCD module screen.

Power Management Screen
Option

Description

Power Management

Options are OS Control, Active Power Controller,
Custom, or Maximum Performance. For all but the
Custom setting, the BIOS pre-configures the power
settings on this screen as follows:
• OS Control sets the CPU power to OS DBPM, the fan
power to Minimum Power, and the memory power to
Maximum Performance. In this setting, all processor
performance information is passed from the system
BIOS to the operating system for control. The operating
system sets the processor performance based on
processor utilization.
• Active Power Controller sets the CPU power to System
DBPM, the fan power to Minimum Power, and the
memory power to Maximum Performance. The BIOS
sets the processor performance based on processor
utilization.
• Maximum Performance sets all fields to Maximum
Performance.
If you select Custom, you can configure each option
independently.

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Option

Description

CPU Power and
Performance
Management

Options are OS DBPM, System DBPM, Maximum
Performance, or Minimum Power.

Fan Power and
Performance
Management

Options are Maximum Performance or Minimum Power.

Memory Power and
Performance
Management

Options are Maximum Performance, a specified
frequency, or Minimum Power.

System Security Screen
Option

Description

System Password

Displays the current status of the password security
feature and allows a new system password assignment and
verification.

NOTE: See Using the "Using the System Password" on
page 79 for more information.
Setup Password

Restricts access to the System Setup program by using a
setup password.

NOTE: See "Using the System Password" on page 79 for
more information.
Password Status
(Unlocked default)

When Setup Password is assigned and this field is
Locked, the system password cannot be changed or
disabled at system start-up.
See "Using the System Password" on page 79 for more
information.

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Option

Description

TPM Security
(Off default)

Sets the reporting of the Trusted Platform Module
(TPM) in the system.
If Off, the presence of the TPM is not reported to the
operating system.
If On with Pre-boot Measurements, the system reports
the TPM to the operating system and stores the pre-boot
measurements to the TPM during POST.
If On without Pre-boot Measurements, the system
reports the TPM to the operating system and bypasses
pre-boot measurements.

TPM Activation
(No Change default)

When set to Activate, the TPM is enabled to default
settings. When set to Deactivate, the TPM is disabled.
The No Change state initiates no action. The operational
state of the TPM remains unchanged (all user settings for
the TPM are preserved).

NOTE: This field is read-only when TPM Security is set to
Off.

CAUTION: Clearing the TPM will lose all encryption
keys in the TPM. This option prevents booting to the
operating system and results in data loss if the
encryption keys cannot be restored. Back up the TPM
keys prior to enabling this option.

TPM Clear
(No default)

When set to Yes, all TPM contents are cleared.

NOTE: This field is read-only when TPM Security is set to
Off.

Power Button
(Enabled default)

If Enabled, the power button can turn the system's power
off and on. On an ACPI-compliant operating system, the
system performs an orderly shutdown before power is
turned off.
When Disabled, the button can only turn on system
power.

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Option

Description

CAUTION: Use the NMI button only if directed to do
so by qualified support personnel or by the operating
system's documentation. Pressing this button halts
the operating system and displays a diagnostic
screen.

NMI Button
(Disabled default)

Enables or disables the NMI feature.
AC Power Recovery
(Last default)

Determines how the system reacts when power is
restored. If set to Last, the system returns to the last
power state. On turns on the system after power is
restored. Off allows the system to remain off after power
is restored.

AC Power Recovery Delay Determines when the system restarts after power is
restored. Options are Immediate, Random (a random
value of 30 to 240 seconds), or a user-defined value of 30
to 240 seconds.

Exit Screen
Press to exit the System Setup program; the Exit screen displays:
•

Save Changes and Exit

•

Discard Changes and Exit

•

Return to Setup

Entering the UEFI Boot Manager
NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft®

Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS
and 32-bit operating systems can only be installed from the BIOS boot mode.

NOTE: The Boot Mode must be set to UEFI in the System Setup program to access
the UEFI Boot Manager.
The UEFI Boot Manager enables you to:
•

Add, delete, and arrange boot options

•

Access the System Setup program and BIOS-level boot options without
rebooting

1 Turn on or restart your system.
76

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2 Press after you see the following message:
= UEFI Boot Manager
NOTE: The system will not respond until the USB keyboard is active.
If your operating system begins to load before you press , allow the
system to finish booting, and then restart your system and try again.

Using the UEFI Boot Manager Navigation Keys
Keys

Action

Up arrow

Moves to and highlights the previous field.

Down arrow

Moves to and highlights the next field.

Spacebar, , <+>,
<–>

Cycles through the settings in a field.

Refreshes the UEFI Boot Manager screen, or
returns to the UEFI Boot Manager screen from the
other program screens.

Displays the UEFI Boot Manager help file.

UEFI Boot Manager Screen
Option

Description

Continue

The system attempts to boot to devices starting with
the first item in the boot order. If the boot attempt fails,
the system will continue with the next item in the boot
order until the boot is successful or no more boot
options are found.

Displays the list of available boot options (marked with
asterisks). Select the boot option you wish to use and
press Enter.

NOTE: If you hot-add a boot device, press to
refresh the list of boot options.
UEFI Boot Settings

Enables you to add, delete, enable, or disable boot
options; change boot order; or execute a one-time boot
option.

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Option

Description

System Utilities

Enables you to access the System Setup program,
System Services (Unified Server Configurator [USC]),
Diagnostics, and BIOS-level boot options.

UEFI Boot Settings Screen
Option

Description

Add Boot Option

Adds a new boot option.

Delete Boot Option

Deletes an existing boot option.

Enable/Disable Boot
Option

Disables and enables a boot option in the boot option
list.

Change Boot Order

Changes the order of the boot option list.

One-Time Boot From File

Sets a one-time boot option not included in the boot
option list.

System Utilities Screen
Option

Description

System Setup

Accesses the System Setup program without rebooting.

System Services

Restarts the system and access the Lifecycle Controller,
which allows you to run utilities such as system
diagnostics.

BIOS Boot Manager

Accesses the BIOS-level boot options list without
rebooting. This option enables you to conveniently
switch to BIOS boot mode if you need to boot to a
device with a non-UEFI operating system, such as a
bootable DOS media with diagnostics software.

Reboot System

Restarts the system.

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System and Setup Password Features
NOTE: For a forgotten password, see "Disabling a Forgotten Password" on
page 201.
Your system is shipped without the system password feature enabled. Operate
the system only with system password protection.
CAUTION: The password features provide a basic level of security for the data on
your system.
CAUTION: Anyone can access the data stored on your system if the system is
running and unattended.

Using the System Password
When a system password is assigned, the system prompts for the system
password after the system starts and only those with the password have full
use of the system.
Assigning a System Password

Before assigning a system password, enter the System Setup program and
check the System Password option.
When a system password is assigned, System Password is Enabled. If
Password Status is Unlocked, you can change the system password. If Locked,
you cannot change the system password. Disabling the password jumper on
the system board sets System Password to Disabled, and you cannot change
or enter a new system password.
When a system password is not assigned and the password jumper on the
system board is in the enabled position, System Password is Not Enabled and
Password Status is Unlocked. To assign a system password:
1 Verify that Password Status is Unlocked.
2 Highlight the System Password option and press .
3 Type your new system password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.

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The password assignment is not case-sensitive. Certain key combinations
are invalid and if you enter one, the system beeps. To erase a character,
press or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press
to move to another field, or press prior to completing step 5.

4 Press .
5 To confirm your password, type it a second time and press .
System Password changes to Enabled. Exit the System Setup program and
begin using your system.
6 Either reboot the system now for the password protection to take effect or
continue working.
NOTE: Password protection does not take effect until the system reboots.
Using Your System Password to Secure Your System

NOTE: If you have assigned a setup password (see "Using the Setup Password" on
page 81), the system accepts your setup password as an alternate system
password.
When Password Status is Unlocked, you have the option to leave the
password security enabled or to disable password security.
To leave the password security enabled:
1 Turn on or reboot your system by pressing .
2 Type your password and press .
To disable the password security:
1 Turn on or reboot your system by pressing .
2 Type your password and press .
When Password Status is Locked, you must type the password and press
when prompted at reboot.
If an incorrect system password is entered, the system displays a message and
prompts you to re-enter your password. You have three attempts to enter the
correct password. After the third unsuccessful attempt, the system displays an
error message that the system has halted and will shut down.
Even after you shut down and restart the system, the error message continues
to be displayed until the correct password is entered.
80

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NOTE: You can use the Password Status option in conjunction with the System
Password and Setup Password options to protect your system from unauthorized
changes.
Deleting or Changing an Existing System Password

1 Enter the System Setup program and select the System Security.
2 Highlight Setup Password, press to access the setup password
window. Press twice to clear the existing setup password.
The setting changes to Not Enabled.
3 If you want to assign a new setup password, perform the steps in "Assigning
a Setup Password" on page 81.

Using the Setup Password
Assigning a Setup Password

You can assign a setup password only when the Setup Password is Not
Enabled. To assign a setup password, highlight the Setup Password option
and press the <+> or <–> key. The system prompts you to enter and verify
the password.
NOTE: The setup password can be the same as the system password. If the two
passwords are different, the setup password can be used as an alternate system
password. The system password cannot be used in place of the setup password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. Certain key combinations are
invalid and if you enter one, the system beeps. To erase a character, press
or the left-arrow key.
When you verify the password, the Setup Password changes to Enabled. The
next time you enter the System Setup program, the system prompts you for
the setup password.
A change to the Setup Password option becomes effective immediately
(restarting the system is not required).

Using the System Setup Program and UEFI Boot Manager

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Operating With a Setup Password Enabled

If Setup Password is Enabled, you must enter the correct setup password
before modifying most of the System Setup options.
If you do not enter the correct password in three attempts, the system lets you
view, but not modify, the System Setup screens. The following options are
exceptions: If System Password is not Enabled and is not locked through the
Password Status option, you can assign a system password. You cannot disable
or change an existing system password.
NOTE: You can use the Password Status option in conjunction with the Setup
Password option to protect the system password from unauthorized changes.
Deleting or Changing an Existing Setup Password

Embedded System Management
The Lifecycle Controller is an embedded utility that enables systems
management tasks from an embedded environment throughout the server’s
lifecycle.
Lifecycle Controller can be started during the boot sequence and can
function independently of the operating system.
NOTE: Certain platform configurations may not support the full set of features
provided by the Lifecycle Controller.
For more information about setting up the Lifecycle Controller, configuring
hardware and firmware, and deploying the operating system, see the Lifecycle
Controller documentation on the Dell Support website at
support.dell.com/manuals.

Using the System Setup Program and UEFI Boot Manager

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iDRAC Configuration Utility
The iDRAC Configuration Utility is a pre-boot configuration environment
that allows you to view and set parameters for the iDRAC6 and for the
managed server.
The iDRAC Configuration Utility provides the following features:
•

Enables fault logging and SNMP alerting

•

Provides access to system event log and sensor status

•

Allows control of system functions including power on and off

•

Functions independently of the system’s power state or the system’s
operating system

•

Provides text console redirection for system setup, text-based utilities, and
operating system consoles

In addition, the iDRAC Configuration Utility enables you to:
•

Configure, enable, or disable the iDRAC6 local area network through the
dedicated iDRAC6 Enterprise card port or the embedded NIC1.

•

Enable or disable IPMI over LAN

•

Enable a LAN Platform Event Trap (PET) destination

•

Attach or detach the Virtual Media devices

•

Change the administrative user name and password and manage user
privileges

•

View System Event Log (SEL) messages or clear messages from the log

For additional information on using iDRAC6, see the documentation for
iDRAC6 and systems management applications.

Entering the iDRAC Configuration Utility
1 Turn on or restart your system.
2 Press when prompted during POST.
If your operating system begins to load before you press ,
allow the system to finish booting, and then restart your system and try
again.

Using the System Setup Program and UEFI Boot Manager

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Using the System Setup Program and UEFI Boot Manager

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Installing System Components

Recommended Tools
You may need the following items to perform the procedures in this section:
•

Key to the system keylock

•

#1 and #2 Phillips screwdrivers

•

T8 and T10 Torx drivers

•

Wrist grounding strap

Inside the System
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.

Installing System Components

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Figure 3-1. Inside the System
6

7
8

3
1

optical drive (optional)

control panel display

memory risers (up to 8)

cooling fans (up to 6)

power supply bays (4)

PCIe expansion card

I/O card

integrated storage controller card

cooling fan assembly

hard drives (up to 16)

system identification panel

Installing System Components

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Front Bezel (Optional)
Removing the Front Bezel
1 Unlock the keylock at the left end of the bezel.
2 Lift up the release latch next to the keylock.
3 Rotate the left end of the bezel away from the front panel.
4 Unhook the right end of the bezel and pull the bezel away from
the system.
Figure 3-2. Removing and Installing the Front Bezel

release latch

front bezel

key lock

Installing the Front Bezel
1 Hook the right end of the bezel onto the chassis.
2 Fit the free end of the bezel onto the system and secure the bezel with the
keylock. See Figure 3-2.

Installing System Components

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System Identification Panel
Removing the System Identification Panel
1 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 87.
2 Pull the system identification panel out of its slot in the chassis, until it is
in the lock position. See Figure 3-3. The system identification panel is
located above the hard drive slot 8.
3 To release the left portion of the system identification panel, pull the panel
to the right until it disengages from the slot in the chassis.
4 To release the right portion of the system identification panel, pull the
panel to the left until it disengages from the slot in the chassis.
Figure 3-3. Removing and Installing the System Identification Panel

system identification panel

Installing System Components

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Installing the System Identification Panel
1 Align the system identification panel with the slot on the chassis.
2 Slide the system identification panel into the chassis, until it locks into
place. See Figure 3-3.
3 If applicable, install the front bezel. See "Installing the Front Bezel" on
page 87.

Opening and Closing the System
WARNING: Whenever you need to lift the system, get others to assist you. To
avoid injury, do not attempt to lift the system by yourself.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.

Opening the System
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and peripherals.
2 Rotate the latch release lock counter clockwise to the unlocked position.
See Figure 3-4.
3 Lift up the latch and slide the cover back toward the back of the system.
4 Grasp the cover on both sides and lift the cover away from the system. See
Figure 3-4.

Installing System Components

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Figure 3-4. Opening and Closing the System
2

latch

cover

latch release lock

Closing the System
1 Place the cover onto the chassis and offset it slightly toward the back of the
system, so that the chassis hooks on the back edge of the cover fit over the
corresponding slots on the back edge of the chassis. See Figure 3-4.
2 Slide the cover toward the front of the chassis till it snaps in position.
3 Push down the latch to lever the cover into the closed position.
4 Rotate the latch release lock in a clockwise direction to secure the cover.

Installing System Components

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System Memory
Your system supports DDR3 registered DIMMs (RDIMMs). Single-, dual-,
and quad-rank DIMMs can be 1067 MHz or 1333 MHz.
The system contains eight memory risers split into four sets of two risers per
processor. Figure 3-5 shows the order of the memory risers in the system. Each
memory riser has eight DIMM sockets arranged into four channels. The first
socket of each channel is marked with white release levers.
The maximum memory that is supported on your system varies according to
the sizes of memory modules being used. Single-rank, dual-rank, and quadrank RDIMMs of sizes 1 GB, 2 GB, 4 GB, 8 GB, and 16 GB are supported for
a total of up to 1 TB.
NOTE: Depending on the amount of memory installed, the system may take up to 3
minutes to display video on the screen.
Figure 3-5. Memory Risers

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General Memory Module Installation Guidelines
To ensure optimal performance of your system, observe the following general
guidelines when configuring your system memory.
NOTE: Memory configurations that fail to observe these guidelines can prevent
your system from starting and producing any video output.
•

All populated memory risers must have identical configurations.

•

The memory configuration for each processor must be identical for
optimal performance.

•

Memory modules of different sizes can be mixed (for example, 2 GB and
4 GB), but all populated channels must have identical configurations. The
mixed memory configurations must be of the size N+/-1.

•

The memory speed depends on the processor bin.

•

If quad-rank memory modules are mixed with single- or dual-rank
modules, the quad-rank modules must be installed in the sockets with the
white release levers.

•

If memory modules with different speeds are installed, they operate at the
speed of the slowest installed memory module(s). The memory speeds are
also dependent on the processor bin.

Two memory risers are allocated to each processor. The number of channels
used and the allowable configurations depend on the memory mode selected.
The system supports memory mirroring if identical memory modules are
installed in both the risers. Mirroring must be enabled in the System Setup
program. In a mirrored configuration, the total available system memory is
one-half of the total installed physical memory.
NOTE: Memory sparing and mirroring are enabled only when memory
configurations are greater than or equal to 64 GB.

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Table 3-1. Memory Configurations (Dual Processor)
CPU 1

Memory mode

Riser A (memory capacity in GB) Riser B (memory capacity in GB)
Total memory
2
3
4
1
2
3
4
(per processor) 1
5
6
7
8
5
6
7
8
/ total system
memory

Power optimized 4 / 8

Performance
optimized

Power and
performance
optimized

Not installed

8 / 16

Not installed

16 / 32

32 / 64

4/8

8 / 16

16 / 32

32 / 64

2/4

64 / 128

80 / 160

128 / 256

4
4

Not installed
4

Not installed
1

Not installed

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CPU 2

Memory mode

Riser A (memory capacity in GB) Riser B (memory capacity in GB)
Total
1
2
3
4
1
2
3
4
memory
5
6
7
8
5
6
7
8
(per processor)
/ total system
memory

Power optimized 4 / 8

Performance
optimized

Power and
performance
optimized

Not installed

8 / 16

Not installed

16 / 32

32 / 64

4/8

8 / 16

16 / 32

32 / 64

2/4

64 / 128

80 / 160

128 / 256

Installing System Components

4
4

Not installed
4

Not installed
1

Not installed

book.book Page 95 Tuesday, December 4, 2012 3:11 PM

Table 3-2. Memory Configurations (Four Processors)
CPU 1
Memory mode

Power
optimized

Performance
optimized

Power and
performance
optimized

Expandability

Total
Riser A (memory capacity in GB)
memory (per
2
3
4
processor) / 1
5
6
7
8
total system
memory

4 / 16

Not installed

8 / 32

Not installed

16 / 64

32 / 128

Not installed

40 / 160

Not installed

48 / 192

Not installed

4 / 16

8 / 32

16 / 64

32 / 128

48 / 192

Riser B (memory capacity in GB)
2
5

3
6

4
7

Not installed

2/8

64 / 256

128 / 512

256 / 1024

16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16

32 / 128

64 / 256

128 / 512

Not installed

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CPU 2
Memory mode

Power
optimized

Performance
optimized

Power and
performance
optimized

Expandability

Total
Riser A (memory capacity in GB)
memory (per
2
3
4
processor) / 1
5
6
7
8
total system
memory

4 / 16

Not installed

8 / 32

Not installed

16 / 64

32 / 128

Not installed

40 / 160

Not installed

48 / 192

Not installed

4 / 16

8 / 32

16 / 64

32 / 128

48 / 192

Riser B (memory capacity in GB)
2
5

3
6

4
7

Not installed

2/8

64 / 256

128 / 512

256 / 1024

16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16

32 / 128

64 / 256

128 / 512

Not installed

Installing System Components

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CPU 3
Memory mode

Power
optimized

Performance
optimized

Power and
performance
optimized

Expandability

Total
Riser A (memory capacity in GB)
memory (per
2
3
4
processor) / 1
5
6
7
8
total system
memory

4 / 16

Not installed

8 / 32

Not installed

16 / 64

32 / 128

Not installed

40 / 160

Not installed

48 / 192

Not installed

4 / 16

8 / 32

16 / 64

32 / 128

48 / 192

Riser B (memory capacity in GB)
2
5

3
6

4
7

Not installed

2/8

64 / 256

128 / 512

256 / 1024

16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16

32 / 128

64 / 256

128 / 512

Not installed

Installing System Components

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CPU 4
Memory mode

Power
optimized

Performance
optimized

Power and
performance
optimized

Expandability

Total
Riser A (memory capacity in GB)
memory (per
2
3
4
processor) / 1
5
6
7
8
total system
memory

Riser B (memory capacity in GB)

4 / 16

Not installed

8 / 32

Not installed

16 / 64

32 / 128

Not installed

40 / 160

Not installed

48 / 192

Not installed

4 / 16

8 / 32

16 / 64

32 / 128

48 / 192

2
5

3
6

4
7

Not installed

2/8

64 / 256

128 / 512

256 / 1024

16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16

32 / 128

64 / 256

128 / 512

Not installed

Installing System Components

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Removing a Memory-Riser Blank
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 Press the release tabs toward each other and lift the memory-riser blank
out of the system.
Figure 3-6. Removing and Installing a Memory-Riser Blank

release tabs (2)

memory-riser blank

Installing System Components

book.book Page 100 Tuesday, December 4, 2012 3:11 PM

Installing a Memory-Riser Blank
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Align the memory-riser blank with the slots on the memory-riser guide
and the cooling fan assembly.
2 Insert the memory-riser blank firmly into the card guide until it is
fully seated.
3 Close the system. See "Closing the System" on page 90.
4 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

Removing a Memory Riser
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 Press the release button on the memory riser to release the handle.
4 Grasp the handle and lift the memory riser out of the system.
CAUTION: To maintain proper system cooling, all empty memory-riser slots must
have memory-riser blanks installed.
5 Install a memory-riser blank. See "Installing a Memory-Riser Blank" on
page 100.
6 Close the system. See "Closing the System" on page 90.
7 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

100

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Figure 3-7. Removing and Installing a Memory Riser

1
2

5
4

handle

memory riser

release button

card guide

memory-riser connector

Installing a Memory Riser
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 If applicable, remove the memory-riser blank. See "Removing a MemoryRiser Blank" on page 99.
CAUTION: Before installing the memory riser, you must ensure that the memory
module socket ejectors are in the locked position.

Installing System Components

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4 Align the memory riser with the slots on the memory-riser guide and the
cooling fan assembly.
5 Insert the memory riser firmly into the card guide until it is fully seated.
6 Press down on the handle until it clicks into place.
NOTE: You can only lower the handle after the memory riser is seated in the

card guide. If the handle does not move down, verify that the memory riser is
properly seated in the card guide.

7 Close the system. See "Closing the System" on page 90.
8 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

Installing Memory Modules
WARNING: The memory modules are hot to the touch for some time after the
system has been powered down. Allow time for the memory modules to cool
before handling them. Handle the memory modules by the card edges and avoid
touching the components on the memory module.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 Remove the memory risers. See "Removing a Memory Riser" on page 100.
4 Pull the release tab and lift the memory module cover in the direction of
the arrow.

102

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Figure 3-8. Removing and Installing the Memory Module Cover

release tab

memory module cover

CAUTION: Handle each memory module only on either card edge, making sure
not to touch the middle of the memory module.
5 Press the ejectors on the memory module socket down and out, as shown
in Figure 3-9.

Installing System Components

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Figure 3-9. Installing and Removing a Memory Module

memory module

alignment key

memory module socket ejectors (2)

6 Align the memory module's edge connector with the alignment key of the
memory module socket, and insert the memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to
install the memory module in the socket in only one way.

7 Press down on the memory module with your thumbs to lock the memory
module into the socket.
When the memory module is properly seated in the socket, the ejectors on
the memory module socket align with the ejectors on the other sockets
that have memory modules installed.
8 Repeat step 5 through step 7 of this procedure to install the remaining
memory modules. See Table 3-1 and Table 3-2.
9 Close the memory module cover.
10 Install the memory risers. See "Installing a Memory Riser" on page 101.
11 Close the system. See "Closing the System" on page 90.

104

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12 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
13 Press to enter the System Setup program, and check the System
Memory setting on the main System Setup screen.
The system should have already changed the value to reflect the newly
installed memory.
14 If the value is incorrect, one or more of the memory modules may not be
installed properly. Repeat step 2 through step 13 of this procedure to
ensure that the memory modules are firmly seated in their sockets.
15 Run the system memory test in the system diagnostics. See "Running the
Embedded System Diagnostics" on page 194.

Removing Memory Modules
WARNING: The memory modules are hot to the touch for some time after the
system has been powered down. Allow time for the memory modules to cool
before handling them. Handle the memory modules by the card edges and avoid
touching the components on the memory module.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION: To ensure proper system cooling, memory-module blanks must be
installed in any memory socket that is not occupied. Remove memory-module
blanks only if you intend to install memory modules in those sockets.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 Remove the memory risers. See "Removing a Memory Riser" on page 100.
4 Press the tabs in the direction of the arrows and lift the memory
module cover.
CAUTION: Handle each memory module only on either card edge, making sure
not to touch the middle of the memory module.

Installing System Components

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5 Press down and out on the ejectors on each end of the socket until the
memory module pops out of the socket. See Figure 3-9.
6 Close the memory module cover.
7 Install the memory risers. See "Installing a Memory Riser" on page 101.
8 Close the system. See "Closing the System" on page 90.
9 Reconnect the system and peripherals to their power sources, and turn
them on.

Removing the Memory-Riser Guide
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 If applicable, remove the memory-riser blanks. See "Removing a MemoryRiser Blank" on page 99.
4 Remove the memory risers. See "Removing a Memory Riser" on page 100.
5 Press the tabs in the direction of the arrows and lift the memory-riser guide
out of the system.
Figure 3-10. Removing or Installing the Memory-Riser Guide

1
2

106

memory-riser guide

Installing System Components

tabs (2)

book.book Page 107 Tuesday, December 4, 2012 3:11 PM

Installing the Memory-Riser Guide
1 Align the memory-riser guide with the slots on the chassis.
2 Lower the memory-riser guide into the system until the tabs click
into place.
3 Install the memory risers. See "Installing a Memory Riser" on page 101.
4 If applicable, install the memory-riser blanks. See "Installing a MemoryRiser Blank" on page 100.
5 Close the system. See "Closing the System" on page 90.
6 Reconnect the system and peripherals to their power sources, and turn
them on.

Hard Drives
All drives connect to the system board through the SAS/SATA backplane
board. Hard drives are supplied in special hot-swappable drive carriers that fit
in the hard-drive bays.
CAUTION: Before attempting to remove or install a drive while the system is
running, see the documentation for the SAS controller card to ensure that the host
adapter is configured correctly to support hot-swap drive removal and insertion.
CAUTION: Do not turn off or reboot your system while the drive is being formatted.
Doing so can cause a drive failure.
NOTE: Use only drives that have been tested and approved for use with the
SAS/SATA backplane board.
When you format a hard drive, allow enough time for the formatting to be
completed. Be aware that high-capacity hard drives can take a number of
hours to format.

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Removing a Hard-Drive Blank
CAUTION: To maintain proper system cooling, all empty hard-drive bays must
have drive blanks installed.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 87.
3 Press the release tab and slide the drive blank out until it is free of the drive
bay. See Figure 3-11.
Figure 3-11. Removing or Installing a Hard-Drive Blank

1
2

hard-drive blank

release tab

Installing a Hard-Drive Blank
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 87.
2 Insert the drive blank into the drive bay until the blue release tab clicks
into place.
3 If applicable, install the front bezel. See "Installing the Front Bezel" on
page 87.

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Removing a Hard Drive
CAUTION: Ensure that your operating system supports hot-swap drive
installation. See the documentation supplied with the operating system.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 87.
2 From the management software, prepare the drive for removal. Wait until
the hard-drive indicators on the drive carrier signal that the drive can be
removed safely. See your controller documentation for information about
hot-swap drive removal.
If the drive has been online, the green activity/fault indicator flashes as
the drive is powered down. When the drive indicators are off, the drive is
ready for removal.
3 Open the drive carrier release handle to release the drive. See
Figure 3-12.
4 Slide the hard drive out until it is free of the drive bay.
CAUTION: To maintain proper system cooling, all empty hard-drive bays must
have drive blanks installed.
5 Insert a drive blank in the empty drive bay. See "Installing a Hard-Drive
Blank" on page 108.
6 If applicable, install the front bezel. See "Installing the Front Bezel" on
page 87.

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Figure 3-12. Removing and Installing a Hard Drive
1

2
1

release button

hard drive carrier handle

Installing a Hard Drive
CAUTION: Use only hard drives that have been tested and approved for use with
the SAS/SATA backplane.
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully
installed. Inserting a hard-drive carrier and attempting to lock its handle next to a
partially installed carrier can damage the partially installed carrier's shield spring
and make it unusable.
CAUTION: Ensure that your operating system supports hot-swap drive
installation. See the documentation supplied with your operating system.
CAUTION: Combining SATA and SAS hard drives in the same system
configuration is not supported.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 87.
2 If a drive blank is present in the bay, remove it. See "Removing a HardDrive Blank" on page 108.
3 Press the button on the front of the drive carrier and open the handle.
4 Insert the hard-drive carrier into the drive bay until the carrier contacts
the backplane.
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5 Close the handle to lock the drive in place.

Removing a Hard Drive From a Hard-Drive Carrier
Remove the screws from the slide rails on the hard-drive carrier and separate
the hard drive from the carrier. See Figure 3-13.
Figure 3-13. Removing or Installing a Hot-Swap Hard Drive Into a Drive Carrier
4

1
2

screws (4)

drive carrier

SAS/SATA screw hole

hard drive

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Installing a Hard Drive Into a Drive Carrier
1 Insert the hard drive into the hard-drive carrier with the connector end
of the drive at the rear. See Figure 3-13.
2 Align the screw holes on the hard drive with the back set of holes on the
hard drive carrier.
When aligned correctly, the back of the hard drive will be flush with the
back of the hard-drive carrier.
3 Attach the four screws to secure the hard drive to the hard-drive carrier.

Optical Drive
An optional DVD +/-RW optical drive slides into the front panel and connects
to the SATA controller on the system board.
NOTE: DVD devices are data only.

Removing an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 87.
2 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
3 Open the system. See "Opening the System" on page 89.
4 If applicable, remove the memory risers H, G, and D. See "Removing a
Memory Riser" on page 100. For the location of memory risers H, G, and D
on the system, see Figure 3-5.
5 Disconnect the power/data cable from the back of the drive.
Note the routing of the power/data cable on the side on the system as you
remove them from the system board and drive. You must route these
cables properly when you replace them to prevent them from being
pinched or crimped.
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6 To remove the drive, press down and push the blue release tab toward the
front of the system. See Figure 3-14.
7 Slide the optical drive out of the system until it is free of the drive bay.
8 If you are not adding a new optical drive, install the optical drive insert.
9 If applicable, install the memory risers H, G, and D. See "Installing a
Memory Riser" on page 101.
10 Close the system. See "Closing the System" on page 90.
11 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
12 If applicable, install the front bezel. See "Installing the Front Bezel" on
page 87.
Figure 3-14. Removing the Optical Drive

3
1

optical drive

release tab

power/data cable

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Installing an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 87.
2 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
3 Open the system. See "Opening the System" on page 89.
4 If applicable, remove the memory risers H, G, and D. See "Removing a
Memory Riser" on page 100.
5 Slide the optical drive into the optical drive bay until the blue release tab
snaps into place. See Figure 3-14.
6 Connect the power/data cable to the back of the drive.
You must route the cable properly on the side of system to prevent it from
being pinched or crimped.
7 If not already done, connect the power cable to SATA_PWR and the
interface cable to SATA_A connector on the system board. See Figure 6-1.
8 If applicable, install the memory risers H, G, and D. See "Installing a
Memory Riser" on page 101. For the location of memory risers H, G, and D
on the system, see Figure 3-5.
9 Close the system. See "Closing the System" on page 90.
10 Reconnect the system and peripherals to their electrical outlets.
11 If applicable, install the front bezel. See "Installing the Front Bezel" on
page 87.

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Cooling Fans
Your system contains six single-rotor hot-swappable fans to provide cooling
for the processors, expansion cards, and memory modules.
NOTE: In the event of a problem with a particular fan, the fan number is referenced
by the system’s management software, allowing you to easily identify and replace
the proper fan by noting the fan numbers on the fan assembly.

Removing a Cooling Fan
WARNING: The cooling fan can continue to spin for some time after it has been
powered down. Allow time for the fan to stop spinning before removing it from
the system.
WARNING: Do not attempt to operate the system without the cooling fans or

the cover.

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Figure 3-15. Removing and Installing a Cooling Fan
1

release tab (2)

cooling fan assembly

cooling fan

Installing a Cooling Fan
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Align the connector on the fan with the connector on the system board.
2 Lower the fan into the fan assembly until the release tabs snap into place.
See Figure 3-15.
3 Close the system. See "Closing the System" on page 90.
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Removing the Cooling Fan Assembly
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 If applicable, remove the memory-riser blanks. See "Removing a MemoryRiser Blank" on page 99.
4 Remove the memory risers. See "Removing a Memory Riser" on page 100.
5 Remove the fans from the cooling fan assembly. See "Removing a Cooling
Fan" on page 115.
6 Pull the blue release tabs in the direction of the arrows to release the
handles on the cooling fan assembly. See Figure 3-16.
7 Grasp the handles and lift the cooling fan assembly out of the system. See
Figure 3-16.

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Figure 3-16. Removing and Installing the Fan Assembly

118

handles (2)

release tabs (2)

Installing System Components

cooling fan assembly

book.book Page 119 Tuesday, December 4, 2012 3:11 PM

Installing the Cooling Fan Assembly
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Align the tabs on the cooling fan assembly with the slots on the system.
See Figure 3-16.
NOTE: You must also ensure that the pins on the bottom of the cooling fan
assembly are aligned with the holes on the system board.

2 Insert the cooling fan assembly into the system and lower the handles to
lock it in place.
3 Install the cooling fans. See "Installing the Cooling Fan Assembly" on
page 119.
4 Install the memory risers. See "Installing a Memory Riser" on page 101.
5 If applicable, install the memory-riser blanks. See "Installing a MemoryRiser Blank" on page 100.
6 Close the system. See "Closing the System" on page 90.
7 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

Internal USB Memory Key
An optional USB memory key installed inside your system can be used as a
boot device, security key, or mass storage device. The USB connector must be
enabled by the Internal USB Port option in the Integrated Devices screen of
the System Setup program.
To boot from the USB memory key, configure the USB memory key with a
boot image and then specify the USB memory key in the boot sequence in the
System Setup program.

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CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 Locate the USB connector on the system board.
4 Insert the USB memory key into the USB connector. See Figure 3-17.
5 Close the system. See "Closing the System" on page 90.
6 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
7 Enter the System Setup program and verify that the USB key has been
detected by the system. See "Using the System Setup Program and UEFI
Boot Manager" on page 63.

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Figure 3-17. Removing and Installing a USB Memory Key
1

USB memory key

USB memory key connector

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Integrated NIC Hardware Key
TCP/IP Offload Engine (TOE) and iSCSI are enabled by default on the
system. The integrated NIC hardware key is reserved for future use.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
NOTE: TOE operating system support and the Microsoft® scalable network pack

are required for TOE functionality.

1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 Locate the iSCSI_KEY connector on the system board. See Figure 6-1.
4 Insert the NIC hardware key into the connector onto the board. See
Figure 3-18.

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Figure 3-18. Removing or Installing a NIC Hardware Key
1

NIC hardware key

iSCSI_KEY connector

5 Close the system. See "Closing the System" on page 90.
6 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

Expansion Cards and Expansion-Card Riser
Expansion Card Installation Guidelines
Your system supports one Generation 1 PCIe expansion card and up to six
Generation 2 PCIe expansion cards.
•

The expansion slot supports full-height, half-length cards.

•

The expansion-card slot is not hot-swappable.

•

PCI Express Generation 2 slots support both PCI Express Generation 1
and PCI Express Generation 2 cards. However, using a PCI Express
Generation 2 card on an PCI Express Generation 1 slot may impact
performance of the card.

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•

PCI Express Generation 1 is supported on slot 5 and Generation 2
expansion cards are supported in the slots 1, 2, 3, 4, 6, and 7.

•

Slot 7 can be expanded to four additional PCIe x4 Generation 2 low profile
slots using an optional PCIe expansion riser.

•

Table 3-3 provides a guide for installing expansion cards to ensure proper
cooling and mechanical fit. The expansion cards with the highest priority
should be installed first using the slot priority indicated. All other
expansion cards should be installed in card priority and slot priority order.

Table 3-3. Expansion-Card Installation Order
Card
Card Type
Priority

Slot Priority
Slot Priority With
Without a PCIe a PCIe Riser
Riser

Max
Allowed

PERC H800

2, 3, 4, 6,
7, 1

2, 3, 4, 6, 1

6 Gbps SAS HBA

2, 3, 4, 6,
7, 1

2, 3, 4, 6, 1

SAS 5/E Adapter

2, 3, 4, 6,
7

2, 3, 4, 6

10 Gb NICs

2, 3, 4, 6,
7

2, 3, 4, 6

8G Fiber Channel
(single port)

1, 2, 3, 4,
6, 7

1, 7, 8, 9, 10,
2, 3, 4, 6

8G Fiber Channel
(dual port)

2, 3, 4, 6,
7

2, 3, 4, 6

4G Fibre Channel

5, 1, 2, 3,
4, 6, 7

5, 1, 7, 8, 9,
10, 2, 3, 4, 6

4–6

SCSI HBA

5, 1, 2, 3,
4, 6, 7

5, 1, 7, 8, 9,
10, 2, 3, 4, 6

1 Gb NICs
(Generation 1 adapters)

5, 1, 2, 3,
4, 6, 7, 1

5, 1, 7, 8, 9, 10,
2, 3, 4, 6

1 Gb NICs
(Generation 2 adapters)

5, 1, 2, 3,
4, 6, 7, 1

1, 7, 8, 9, 10, 5,
2, 3, 4, 6

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Installing an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 89.
4 Open the expansion-card latch and remove the filler bracket. See
Figure 3-19.
5 Holding the card by its edges, position the card so that the card-edge
connector aligns with the expansion-card connector.
6 Insert the card-edge connector firmly into the expansion-card connector
until the card is fully seated.
7 Close the expansion-card latch. See Figure 3-19.
8 If applicable, install the screw to secure the expansion card to the system.

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Figure 3-19. Installing or Removing an Expansion Card
2

126

expansion-card latch

screw

expansion card

expansion-card connector

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9 If applicable, connect any cables to the expansion card.
10 Close the system. See "Closing the System" on page 90.
11 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
12 Install any device drivers required for the card as described in the
documentation for the card.

Removing an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 If applicable, disconnect all the cables from the card.
4 If applicable, remove the screw that secures the expansion card to
the system.
5 To remove the expansion card, open the expansion-card latch.
See Figure 3-19.
6 Grasp the expansion card by its edges, and carefully remove it from the
expansion-card connector.
7 If you are removing the card permanently, install a metal filler bracket over
the empty expansion slot opening and close the expansion-card latch.
NOTE: You must install a filler bracket over an empty expansion slot to

maintain Federal Communications Commission (FCC) certification of the
system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.

8 Close the system. See "Closing the System" on page 90.
9 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

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Installing an Expansion-Card Riser
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Unpack the expansion-card riser and prepare it for installation.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 89.
4 Pull the latch toward the front of the system and lift the expansion-card
panel out of the system. See Figure 3-20.
5 To add expansion cards on the expansion-card riser, press the tabs toward
each other and open the expansion-card latch. See Figure 3-21.
6 Holding the card by its edges, position the card so that the card-edge
connector aligns with the connector on the expansion-card riser.
7 Insert the card-edge connector firmly into the expansion-card connector
until the card is fully seated.
8 Close the expansion-card latch.
9 Align the expansion-card riser with the slots on the chassis.
See Figure 3-22.
10 Lower the expansion-card riser until the riser is fully seated in the
connector and the latch clicks into place. See Figure 3-22.
11 Close the system. See "Closing the System" on page 90.
12 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
13 Install any device drivers required for the card as described in the
documentation for the card.

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Figure 3-20. Removing and Installing the Panel

latch

panel

Installing System Components

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Figure 3-21. Removing and Installing an Expansion Card in an Expansion-Card Riser

4
3

130

expansion-card riser

expansion card

tabs (2)

expansion-card latch

Installing System Components

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Figure 3-22. Removing and Installing an Expansion-Card Riser

release tabs (2)

expansion-card riser connector

expansion-card riser

Installing System Components

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Removing an Expansion-Card Riser
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 To remove the expansion-card riser, press the release tabs toward each
other and lift the expansion-card riser out of the system. See Figure 3-22.
4 Press the tabs toward each other and open the expansion-card latch. See
Figure 3-21.
5 Grasp the expansion-card by its edges, and carefully remove it from the
expansion-card connector on the riser.
6 If you are removing the expansion-card riser permanently, install the panel
in the system. See Figure 3-20.
NOTE: You must install the panel over an empty expansion slot to maintain

Federal Communications Commission (FCC) certification of the system. The
brackets also keep dust and dirt out of the system and aid in proper cooling
and airflow inside the system.

7 Close the system. See "Closing the System" on page 90.
8 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

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I/O Card
Removing the I/O Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 If applicable, disconnect the external cables connected to the I/O card.
3 Open the system. See "Opening the System" on page 89.
4 Grasp the card by its edges and lift the card to remove it from the I/O card
connector. See Figure 3-1 for the location of the I/O card in the system.
5 If applicable, remove the internal dual SD module. See "Removing the
Internal Dual SD Module" on page 138.
6 If applicable, remove the iDRAC6 enterprise card. See "Removing an
iDRAC6 Enterprise Card" on page 137.

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Figure 3-23. Removing and Installing the I/O Card

I/O card

I/O card connector

Installing the I/O Card
1 If applicable install the iDRAC6 Enterprise card. See "Installing an
iDRAC6 Enterprise Card" on page 135.
2 If applicable, install the internal dual SD module. See "Installing the
Internal Dual SD Module" on page 140.
3 Holding the card by its edges, position the card so that the card-edge
connector aligns with the I/O card connector.
4 Insert the card-edge connector firmly into the I/O card connector until the
card is fully seated.

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5 Close the system. See "Closing the System" on page 90.
6 If applicable, reconnect the external cables to the I/O card.
7 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

iDRAC6 Enterprise Card (Optional)
Installing an iDRAC6 Enterprise Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 Remove the I/O card. See "Removing the I/O Card" on page 133.
4 Remove the plastic filler plug for the iDRAC6 Enterprise port from the
I/O card.
5 Align the front edge of the card with the two front plastic retention
standoffs next to the iDRAC6 connector on the system board, and lower
the card into place. See Figure 3-24.
When the front of the card is fully seated, the plastic standoffs snap over
the edge of the card.

Installing System Components

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Figure 3-24. Installing or Removing an iDRAC6 Enterprise Card (Optional)
2

iDRAC6 Enterprise card

VFlash media slot

retention standoff tabs (2)

retention standoff posts (2)

iDRAC6 Enterprise card connector

6 Install the I/O card. See "Installing the I/O Card" on page 134.
7 Close the system. See "Closing the System" on page 90.
8 Reconnect the system and peripherals to their power sources, and turn
them on.

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Removing an iDRAC6 Enterprise Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 If applicable, disconnect the Ethernet cable from the iDRAC6 Enterprise
Card connector on the system back panel. See Figure 1-3.
3 Open the system. See "Opening the System" on page 89.
4 Remove the I/O card. See "Removing the I/O Card" on page 133.
5 If applicable, remove the VFlash media card from the iDRAC6 Enterprise
Card. See "Removing a VFlash Media Card" on page 138.
6 Pull back slightly on the two tabs at the front edge of the card and gently
lift the front edge of the card off of the retention standoffs.
As the card releases from the standoffs, the connector under the card
disengages from the system board connector.
7 Install the plastic filler plug over the port on the I/O card.
8 Install the I/O card. See "Installing the I/O Card" on page 134.
9 Close the system. See "Closing the System" on page 90.
10 Reconnect the system and peripherals to their power sources, and turn
them on.

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VFlash Media (Optional)
The VFlash media card is a Secure Digital (SD) card that plugs into the
optional iDRAC6 Enterprise card at the back corner of the system.

Installing a VFlash Media Card
1 Locate the VFlash media slot at the back corner of the system.
2 With the label side facing up, insert the contact-pin end of the SD card
into the card slot on the module.
NOTE: The slot is keyed to ensure correct insertion of the card.
3 Press inward on the card to lock it into the slot.

Removing a VFlash Media Card
To remove the VFlash media, push inward on the card to release it, and pull
the card from the card slot.

Internal Dual SD Module (Optional)
NOTE: When the Redundancy option is set to Mirror Mode in the Integrated
Devices screen of the system setup, the information is replicated from one SD card
to another.

Removing the Internal Dual SD Module
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 If applicable, remove the SD card(s). See "Removing an Internal SD Card"
on page 141.
4 Remove the I/O card. See "Removing the I/O Card" on page 133.

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5 Disconnect the SD module cable.
6 Pull back slightly on the tabs at the edge of the card and gently lift the
edge of the card off of the retention standoffs.
7 Install the I/O card. See "Installing the I/O Card" on page 134.
8 Close the system. See "Closing the System" on page 90.
9 Reconnect the system and peripherals to their power sources, and turn
them on.
Figure 3-25. Removing and Installing the Internal Dual SD Module

2
1

retention standoff posts (3)

retention standoff tabs (3)

SD module cable

dual SD module

Installing System Components

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Installing the Internal Dual SD Module
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 Remove the I/O card. See "Removing the I/O Card" on page 133.
4 Align the card with the plastic retention standoffs on the I/O card, and
lower the card into place. See Figure 3-24.
When the front of the card is fully seated, the plastic standoffs snap over
the edge of the card.
5 Connect the SD module cable to the connector on the I/O card.
6 Install the I/O card. See "Installing the I/O Card" on page 134.
7 If applicable, install the SD card(s). See "Installing an Internal SD Card"
on page 141.
8 Close the system. See "Closing the System" on page 90.
9 Reconnect the system and peripherals to their power sources, and turn
them on.

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Internal SD Card (Optional)
Installing an Internal SD Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
NOTE: To use an SD card with your system, ensure that the internal SD card port is
enabled in the System Setup program. See "Using the System Setup Program and
UEFI Boot Manager" on page 63.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 Locate the SD card connector on the internal dual SD module. With the
label side facing up, insert the contact-pin end of the card into the slot.
NOTE: The slot is keyed to ensure correct insertion of the card.
4 Press the card into the card slot to lock it into place.
5 Close the system. See "Closing the System" on page 90.
6 Reconnect the system and peripherals to their power sources, and turn
them on.

Removing an Internal SD Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.

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3 Locate the SD card slot on the internal dual SD module and press inward
on the card to release it from the slot and remove the card.
4 Close the system. See "Closing the System" on page 90.
5 Reconnect the system and peripherals to their power sources, and turn
them on.

Integrated Storage Controller Card
Your system includes a dedicated expansion-card slot on the system board for
an integrated controller card that provides the integrated storage subsystem
for your system’s internal hard drives. The controller supports SAS and SATA
hard drives and also enables you to set up the hard drives in RAID
configurations as supported by the version of the storage controller included
with your system.

Removing the Integrated Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 Remove the I/O card. See "Removing the I/O Card" on page 133.
4 Disconnect the cables connected to the storage controller card. See
Figure 3-1 for the location of the integrated storage controller card in
the system.
5 Grasp the card by its edges and lift the card to remove it from the
connector on the system board.
6 Install the I/O card. See "Installing the I/O Card" on page 134
7 Close the system. See "Closing the System" on page 90.
8 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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Figure 3-26. Installing the Integrated Storage Controller Card
1

2
3

battery cable

SAS data cables (2)

integrated storage controller card

integrated storage controller card
connector

clip

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Installing the Integrated Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 Remove the I/O card. See "Removing the I/O Card" on page 133.
4 Hold the card by its edges and insert the card-edge connector firmly into
the connector until the card is fully seated and the plastic card guides fit
over the edges of the card.
5 Connect the SAS data cable connector to the integrated storage controller
card. See Figure 3-26.
NOTE: You must ensure that you connect the cable according to the

connector labels on the cable. The cable does not function properly if
reversed.

6 Route the SAS data cable through the clip on the card and through the
channel on the inner side of the chassis.
7 Attach the connector labeled "SAS A" to connector SAS A on the
backplane, and attach the connector labeled "SAS B" to connector SAS B
on the backplane. See Figure 3-26.
8 Install the I/O card. See "Installing the I/O Card" on page 134.
9 Close the system. See "Closing the System" on page 90.
10 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

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RAID Battery
The information in this section applies only to systems with the optional
PERC controller card.

Removing a RAID Battery
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 If applicable, remove the memory-riser blanks. See "Removing a MemoryRiser Blank" on page 99.
4 Remove the memory risers. See "Removing a Memory Riser" on page 100.
5 Remove the memory-riser guide. See "Removing the Memory-Riser Guide"
on page 106.
6 Pull back gently on the right edge of the battery carrier and lift the RAID
battery from the battery carrier. See Figure 3-27.
7 Disconnect the RAID battery cable from the RAID battery.

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Figure 3-27. Removing or Installing the RAID Battery

3
1

battery carrier

RAID battery

RAID battery cable

Installing the RAID Battery
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Connect the battery cable to the integrated storage controller card.
2 Route the battery cable/SAS A cable along the chassis wall.
3 Connect the battery cable to the RAID battery.

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4 Insert the RAID battery into the battery carrier. See Figure 3-27.
NOTE: While installing the RAID battery into the battery carrier, you must
ensure that the RAID battery cable faces the chassis wall.

5 Install the memory-riser guide. See "Installing the Memory-Riser Guide"
on page 107.
6 Install the memory risers. See "Installing a Memory Riser" on page 101.
7 If applicable, install the memory-riser blanks. See "Installing a MemoryRiser Blank" on page 100.
8 Close the system. See "Closing the System" on page 90.
9 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

Processors
Removing a Processor
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Prior to upgrading your system, download the latest system BIOS version
from support.dell.com and follow the instructions included in the
compressed download file to install the update on your system.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet. When disconnected from AC power,
press and hold the power button for three seconds to fully drain the system
of stored power prior to removing the cover.
NOTE: It is recommended that you always use a static mat and static strap while
working on components in the interior of the system.
3 Open the system. See "Opening the System" on page 89.
4 If applicable, remove the memory-riser blanks. See "Removing a MemoryRiser Blank" on page 99.
5 Remove the memory risers. See "Removing a Memory Riser" on page 100.
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6 Remove the cooling fan assembly. See "Removing the Cooling Fan
Assembly" on page 117.
WARNING: The heat sink and processor are hot to touch for some time after the
system has been powered down. Allow the heat sink and processor to cool before
handling them.
CAUTION: Never remove the heat sink from a processor unless you intend to
remove the processor. The heat sink is necessary to maintain proper
thermal conditions.
7 Release one of the heat-sink release levers. See Figure 3-28.
8 Wait 30 seconds for the heat sink to loosen from the processor.
9 Release the other heat-sink release lever.
10 Gently lift the heat sink off of the processor and set the heat sink aside
upside down (thermal grease side facing up).

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Figure 3-28. Installing and Removing the Heat Sink

release levers (2)

heat sink

CAUTION: The processor is held in its socket under strong pressure. Be aware
that the release lever can spring up suddenly if not firmly grasped.
11 Position your thumb firmly over the processor socket-release lever and
release the lever from the locked position by pushing down and pulling out
from under the tab. Rotate the lever 90 degrees upward until the processor
is released from the socket. See Figure 3-28.
12 Use the tab on the processor shield to rotate shield upward and out of the
way. See Figure 3-28.

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CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing
the processor. Bending the pins can permanently damage the system board.
13 Carefully lift the processor out of the socket and leave the release lever up
so that the socket is ready for the new processor.
After removing the processor, place it in an antistatic container for reuse,
return, or temporary storage. Do not touch the bottom of the processor.
Touch only the side edges of the processor.
Figure 3-29. Removing and Installing a Processor

3
1

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socket-release lever

processor shield

pin 1 indicators (2)

processor

notch in processor (2)

ZIF socket

Installing a Processor
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
NOTE: In a dual-processor configuration, CPU 1 and CPU 2 sockets must be used.
1 If you are adding a processor for the first time, remove the socket cover.
See Figure 3-30.
Figure 3-30. Removing the Processor Socket Cover
1

processor cover

processor socket

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2 Remove the processor from the packing material by the processor’s edges
only. Do not touch the bottom of the processor. Handle the processor
carefully with your fingers on the side edges. Place your hand beneath the
processor when you are moving it to the system.
3 Locate the pin 1 indicator on the system board socket.
4 Locate the pin 1 indicator on the top of the processor. The pin 1 indicator
is shown as a triangle on the top of the processor. See Figure 3-29.
CAUTION: Positioning the processor incorrectly can permanently damage the
system board or the processor. Be careful not to bend the pins in the socket.
5 Place the processor over the socket with each pin 1 aligned and level. See
Figure 3-29.
6 Align the notches in the processor with the socket keys on the ZIF
socket. See Figure 3-29.
7 Install the processor in the socket. Keep the processor level (see
Figure 3-29) and insert it straight down into the socket. Allow the
processor to float on the pins, allowing the processor shield to hold it in
place.
8 Verify that the processor is properly aligned and seated.
9 Close the processor shield. See Figure 3-29.
10 Rotate the socket-release lever down until it snaps into place. See
Figure 3-29.
11 Using a clean lint-free cloth, remove the thermal grease from the heat sink.
CAUTION: Applying too much thermal grease can result in excess grease coming
in contact with and contaminating the processor socket.
12 Open the grease applicator included with your processor kit and apply all
of the thermal grease in the applicator to the center of the topside of the
new processor.
13 Place the heat sink on the processor. See Figure 3-28.
14 Close the heat-sink release levers. See Figure 3-28.
15 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly"
on page 119.
16 Install the memory risers. See "Installing a Memory Riser" on page 101.

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17 If applicable, install the memory-riser blanks. See "Installing a MemoryRiser Blank" on page 100.
18 Close the system. See "Closing the System" on page 90.
19 Reconnect your system and peripherals to their electrical outlets, and turn
on the system.

Power Supplies
Your system supports the following power supply modules:
•

1100 W (high output power supply)

•

750 W (energy smart power supply)

When a 10 Gb I/O card is installed, the system must have at least two power
supplies connected to an A/C power supply. The system requires two power
supplies to provide standby power to the system. With a 1 GbE I/O card, only
one PSU is required to provide standby power to the system. Table 3-4 and
Table 3-5 lists the power supply redundancy modes for a 10 Gb I/O card and a
1 GbE I/O card.
Table 3-4. Power Supply Redundancy Modes With a 10 Gb I/O Card
Number of Power Supplies

Redundancy Mode

System Configuration

1+0*

Non-redundant
configuration with inactive
SFP+ ports

2+0

Non-redundant
configuration

2+0

Non-redundant
configuration

2+2

Redundant configuration

* indicates that the system operates with a limited load.

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Table 3-5. Power Supply Redundancy Modes With a 1 GbE I/O Card
Number of Power Supplies Redundancy Mode

System Configuration

1+0*

Non-redundant
configuration

1+1*

Redundant configuration

2+0

Non-redundant
configuration

2+1

Redundant configuration

2+2

Redundant configuration

*indicates that the system operates with a limited load.

Removing a Power Supply
CAUTION: The system requires one power supply to operate the system normally.
On power-redundant systems, remove and replace only one power supply at a time
in a system that is powered on.
1 Disconnect the power cable from the power source.
2 Disconnect the power cable from the power supply and remove the Velcro
straps that bundle and secure the system cables.
NOTE: You may have to unlatch and lift the optional cable management arm if
it interferes with power-supply removal. For information about the cable
management arm, see the system’s rack documentation.

3 Pull the power supply straight out to release it from the power distribution
board and clear the chassis.
If you are permanently removing the power supply, you must install a
power supply blank to ensure proper system cooling. See "Installing the
Power Supply Blank" on page 156.

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Figure 3-31. Removing and Installing a Power Supply

power supply

cable retention bracket

locking tab

Installing a Power Supply
1 Verify that power supplies are the same type and have the same maximum
output power.
NOTE: The maximum output power (shown in watts) is listed on the power
supply label.

2 If applicable, remove the power supply blank. See "Removing the Power
Supply Blank" on page 156.
3 Slide the new power supply into the chassis until the power supply is fully
seated and the release latch snaps into place. See Figure 3-31.
NOTE: If you unlatched the cable management arm in step of the previous

procedure, relatch it. For information about the cable management arm, see
the system’s rack documentation.

4 Connect the power cable to the power supply and plug the cable into a
power outlet.

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CAUTION: When connecting the power cable, secure the cable with the Velcro

strap.

NOTE: When installing, hot-swapping, or hot-adding a new power supply in a
system, allow several seconds for the system to recognize the power supply and
determine its status. The power-supply status indicator turns green to signify that
the power supply is functioning properly.

Removing the Power Supply Blank
If you are installing a power supply, remove the power supply blank by pulling
outward on the blank.
CAUTION: To ensure proper system cooling, the power supply blank must be
installed in each power supply bay that does not have a power supply. Remove the
power supply blank only if you are installing an additional power supply.

Installing the Power Supply Blank
NOTE: Install the power supply blank only in power supply bays 2, 3, or 4.
To install the power supply blank, align the blank with the power supply bay
and insert the blank into the chassis until it clicks into place.

System Battery
Replacing the System Battery
WARNING: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type recommended
by the manufacturer. See your safety information for additional information.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.

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Figure 3-32. Replacing the System Battery
1

positive side of battery connector

negative side of battery connector

system battery

3 Locate the battery socket. See "System Board Connectors" on page 198.
CAUTION: To avoid damage to the battery connector, you must firmly support the
connector while installing or removing a battery.
4 To remove the battery, support the battery connector by pressing down
firmly on the positive side of the connector.
5 Press the battery toward the positive side of the connector and lift it up out
of the securing tabs at the negative side of the connector.
6 To install a new system battery, support the battery connector by pressing
down firmly on the positive side of the connector.
7 Hold the battery with the "+" facing up and slide it under the securing
tabs at the positive side of the connector.
8 Press the battery straight down into the connector until it snaps into place.
9 Close the system. See "Closing the System" on page 90.
10 Reconnect the system to the electrical outlet and turn the system on,
including any attached peripherals.

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11 Enter the System Setup program to confirm that the battery is operating
properly. See "Using the System Setup Program and UEFI Boot Manager"
on page 63.
12 Enter the correct time and date in the System Setup program's Time and
Date fields.
13 Exit the System Setup program.

SAS Backplane
NOTE: Depending on your configuration, your system supports either an x16 SAS
backplane or an x4 SAS backplane. The illustration in this section shows the
removal and installation of an x16 SAS backplane.

Removing the SAS Backplane
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 87.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System" on page 89.
CAUTION: To prevent damage to the drives and backplane, you must remove the
hard drives from the system before removing the backplane.
CAUTION: You must note the number of each hard drive and temporarily label
them before removal so that you can replace them in the same locations.
4 Remove all hard drives. See "Removing a Hard Drive" on page 109.
5 If applicable, remove the memory-riser blanks. See "Removing a MemoryRiser Blank" on page 99.
6 Remove the memory risers. See "Removing a Memory Riser" on page 100.
7 Disconnect the SAS data cable(s) and power cable from the backplane.
8 If applicable, disconnect the power/data cable from the optical drive.
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9 Pull the blue release pin(s) and slide the backplane upwards.
10 Pull the backplane away from the front of the system until the securing
slots are free from the tabs on the chassis.
Figure 3-33. Removing and Installing a SAS Backplane
1

SAS backplane

power cable

release pins (2)

chassis tabs

SAS cables (2)

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Installing the SAS Backplane
1 Align the slots on the SAS backplane with the tabs on the chassis.
2 Slide down the SAS backplane until the release pin snaps into place.
3 Connect the SAS data cable(s) and power cable to the backplane.
4 If applicable, connect the optical drive power/data cable.
5 Install the memory risers. See "Installing a Memory Riser" on page 101.
6 If applicable, install the memory-riser blanks. See "Installing a MemoryRiser Blank" on page 100.
7 Install the hard drives in their original locations. See "Installing a Hard
Drive" on page 110.
8 Close the system. See "Closing the System" on page 90.
9 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
10 If applicable, install the front bezel. See "Installing the Front Bezel" on
page 87.

Power Distribution Board
Removing the Power Distribution Board
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Remove the power supplies from the system. See "Removing a Power
Supply" on page 154.
3 Open the system. See "Opening the System" on page 89.
4 If applicable, remove the memory-riser blanks. See "Removing a MemoryRiser Blank" on page 99.
5 Remove the memory risers. See "Removing a Memory Riser" on page 100.
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6 Remove the cooling fan assembly. See "Removing the Cooling Fan
Assembly" on page 117.
7 Slide the board upwards and pull the board toward the front of the system
until the tabs on the board are free from the securing slots on the chassis.
See Figure 3-34.
Figure 3-34. Power Distribution Board
3

2
4

power distribution board connector

power distribution board

tabs (2)

securing slots (2)

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Replacing the Power Distribution Board
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Unpack the new power distribution board assembly.
2 Align the tabs on the board with the slots on the chassis.
3 Press the board into the connector until it is fully seated.
4 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly"
on page 119.
5 Install the memory risers. See "Installing a Memory Riser" on page 101.
6 If applicable, install the memory-riser blanks. See "Installing a MemoryRiser Blank" on page 100.
7 Close the system. See "Closing the System" on page 90.
8 Install the power supplies in the system. See "Installing a Power Supply" on
page 155.
9 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

Control Panel Assembly
Removing the Control Panel Display Module
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 87.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
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3 Open the system. See "Opening the System" on page 89.
4 Disconnect the display module cable from the control panel board.
5 Using a knife or a small flat-blade screwdriver, insert the blade beneath the
front panel of the display and slide the blade across the bottom to lift the
panel outward. See Figure 3-35.
6 Bend the panel upward to access to the mounting screws.
7 Using a T10 Torx driver, remove the two screws that secure the display
module to the system chassis.
8 Remove the display module from the chassis cutout.

Installing the Control Panel Display Module
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Insert the display module into the chassis cutout and secure the module
with the two Torx screws. See Figure 3-35.
2 Attach the replacement panel to the front of the display module.
3 Connect the display module cable to the control panel board.
4 Close the system. See "Closing the System" on page 90.
5 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
6 If applicable, install the front bezel. See "Installing the Front Bezel" on
page 87.

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Figure 3-35. Removing or Installing the Control Panel Assembly
1

164

T8 Torx screw

T10 Torx screws (3)

control panel board

USB cable

control panel cable

display module cable

display module

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Removing the Control Panel Board
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 If applicable, remove the memory-riser blanks. See "Removing a MemoryRiser Blank" on page 99.
4 Remove the memory risers. See "Removing a Memory Riser" on page 100.
5 Remove the memory-riser guide. See "Removing the Memory-Riser Guide"
on page 106.
6 Disconnect the cables connected to the control panel board.
NOTE: Note the routing of the cables on the side on the system as you remove
them from the control panel board. You must route these cables properly
when you replace them to prevent them from being pinched or crimped.

7 Using a T10 Torx driver, remove the three screws that secure the control
panel board to the chassis. See Figure 3-35.
8 Using a T8 Torx driver, remove the screw that secures the control panel
board on the front of the system. See Figure 3-35.
9 Slide the control panel assembly toward the back of the system and take
it out.

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Installing the Control Panel Board
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Align the screw holes on the control panel board with the holes on
the chassis.
2 Using a T10 Torx driver, replace the screws that secure the control panel
board to the chassis. See Figure 3-35.
3 Using a T8 Torx driver, replace the screw that secures the control panel
board on the front of the system. See Figure 3-35.
4 Connect all the cables to the control panel board.
5 Install the memory-riser guide. See "Installing the Memory-Riser Guide"
on page 107.
6 Install the memory risers. See "Installing a Memory Riser" on page 101.
7 If applicable, install the memory-riser blanks. See "Installing a MemoryRiser Blank" on page 100.
8 Close the system. See "Closing the System" on page 90.
9 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

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System Board
Removing the System Board
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption
key, you may be prompted to create a recovery key during program or system
setup. Be sure to create and safely store this recovery key. If you replace this
system board, you must supply the recovery key when you restart your system or
program before you can access the encrypted data on your hard drives.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 If applicable, remove the memory-riser blanks. See "Removing a MemoryRiser Blank" on page 99.
4 Remove the memory risers. See "Removing a Memory Riser" on page 100.
5 Remove the cooling fan assembly. See "Removing the Cooling Fan
Assembly" on page 117.
6 Remove the power supply(s). See "Removing a Power Supply" on page 154.
7 Remove all expansion cards, the I/O card, and the integrated storage
controller card. See "Removing an Expansion Card" on page 127,
"Removing the I/O Card" on page 133, and "Removing the Integrated
Storage Controller Card" on page 142.
8 If applicable, remove the USB key from the system board. See "Internal
USB Memory Key" on page 119.
9 If applicable, remove the NIC hardware key from the system board. See
"Integrated NIC Hardware Key" on page 122.
10 Remove the processor(s). See "Removing a Processor" on page 147.
11 Remove the power distribution board. See "Removing the Power
Distribution Board" on page 160.
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12 Disconnect all cables from the system board.
13 Loosen the thumbscrew that secures the system board to the chassis.
14 Pull the blue release pin and slide the system board toward the front of the
system.
CAUTION: Do not lift the system board assembly by grasping a memory module,
processor, or other components.
15 Grasp the system board using the handle and the card guides. Angle the
system board toward the front of the system and lift the board out of the
chassis.
Figure 3-36. Removing and Installing the System Board

1
2
5
3

168

system board

handle

card guide

release pin

thumbscrew

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Installing the System Board
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Unpack the new system board.
2 Remove the labels from the processor shield and affix them to the system
identification panel on the front of the system. See Figure 3-36.
3 Using the handle and the card guide, lower the system board into the
chassis.
CAUTION: Do not lift the system board assembly by grasping a memory module,
processor, or other components.
4 Slightly lift up the front of the system board and maneuver the system
board to the bottom of the chassis until it lays completely flat.
5 Push the system board toward the back of the chassis until the board clicks
into place.
6 Tighten the thumbscrew that secures the system board to the chassis.
7 Connect all the cables to the system board.
8 Install the power distribution board. See "Replacing the Power
Distribution Board" on page 162.
9 Transfer the processors to the new system board. See "Removing a
Processor" on page 147 and "Installing a Processor" on page 151.
10 If applicable, install the NIC hardware key on the system board. See
"Integrated NIC Hardware Key" on page 122.
11 If applicable, install the internal USB key on the system board. See
"Internal USB Memory Key" on page 119.
12 Install all expansion cards, the I/O card, and the integrated storage
controller card. See "Installing an Expansion Card" on page 125, "Installing
the I/O Card" on page 134, and "Installing the Integrated Storage
Controller Card" on page 144.
13 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly"
on page 119.
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14 Install the memory risers in the same locations on the new board. See
"Installing a Memory Riser" on page 101.
15 If applicable, install the memory-riser blanks. See "Installing a MemoryRiser Blank" on page 100.
16 Close the system. See "Closing the System" on page 90.
17 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

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Troubleshooting Your System

Safety First—For You and Your System
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.

Troubleshooting System Startup Failure
If your system halts during startup prior to video imaging or LCD messaging,
especially after installing an operating system or reconfiguring your system’s
hardware, check for the following conditions:
•

If you boot the system to the BIOS boot mode after installing an operating
system from the UEFI Boot Manager, the system will hang. The reverse is
also true. You must boot to the same boot mode in which you installed the
operating system. See "Using the System Setup Program and UEFI Boot
Manager" on page 63.

•

Invalid memory configurations could cause the system to halt at startup
without any video output. See "System Memory" on page 91.

For all other startup issues, note the LCD panel messages and any system
messages that appear onscreen. See "LCD Status Messages" on page 23 and
"System Messages" on page 41 for more information.

Troubleshooting External Connections
Ensure that all external cables are securely attached to the external
connectors on your system before troubleshooting any external devices. See
Figure 1-1 and Figure 1-3 for the front- and back-panel connectors on your
system.

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Troubleshooting the Video Subsystem
1 Check the system and power connections to the monitor.
2 Check the video interface cabling from the system to the monitor.
3 If two monitors are attached to the system, disconnect one monitor. The
system supports only one monitor attached to either the front or rear video
connector.
4 Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 193.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see "Getting Help" on page 203.

Troubleshooting a USB Device
1 Use the following steps to troubleshoot a USB keyboard and/or mouse. For
other USB devices, go to step 2.
a

Disconnect the keyboard and mouse cables from the system briefly
and reconnect them.

Connect the keyboard/mouse to the USB port(s) on the opposite side
of the system.
If the problem is resolved, restart the system, enter the System Setup
program, and check if the nonfunctioning USB ports are enabled.

Replace the keyboard/mouse with another working keyboard/mouse.
If the problem is resolved, replace the faulty keyboard/mouse.
If the problem is not resolved, proceed to the next step to begin
troubleshooting the other USB devices attached to the system.

2 Power down all attached USB devices and disconnect them from the
system.
3 Restart the system and, if your keyboard is functioning, enter the system
setup program. Verify that all USB ports are enabled. See "Integrated
Devices Screen" on page 70.
If your keyboard is not functioning, you can also use remote access. If the
system is not accessible, see "Disabling a Forgotten Password" on page 201

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for instructions on setting the NVRAM_CLR jumper inside your system
and restoring the BIOS to the default settings.
4 Reconnect and power on each USB device one at a time.
5 If a device causes the same problem, power down the device, replace the
USB cable, and power up the device.
If the problem persists, replace the device.
If all troubleshooting fails, see "Getting Help" on page 203.

Troubleshooting a Serial I/O Device
1 Turn off the system and any peripheral devices connected to the serial port.
2 Swap the serial interface cable with a working cable, and turn on the
system and the serial device.
If the problem is resolved, replace the interface cable.
3 Turn off the system and the serial device, and swap the device with a
comparable device.
4 Turn on the system and the serial device.
If the problem is resolved, replace the serial device.
If the problem persists, see "Getting Help" on page 203.

Troubleshooting a NIC
1 Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 193.
2 Restart the system and check for any system messages pertaining to the
NIC controller.
3 Check the appropriate indicator on the NIC connector. See "NIC Indicator
Codes" on page 21.
•

If the link indicator does not light, check all cable connections.

•

If the activity indicator does not light, the network driver files might
be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's
documentation.
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•

Change the autonegotiation setting, if possible.

•

Use another connector on the switch or hub.

If you are using a NIC card instead of an integrated NIC, see the
documentation for the NIC card.
4 Ensure that the appropriate drivers are installed and the protocols are
bound. See the NIC's documentation.
5 Enter the System Setup program and confirm that the NIC ports are
enabled. See "Integrated Devices Screen" on page 70.
6 Ensure that the NICs, hubs, and switches on the network are all set to the
same data transmission speed and duplex. See the documentation for each
network device.
7 Ensure that all network cables are of the proper type and do not exceed the
maximum length.
If all troubleshooting fails, see "Getting Help" on page 203.

Troubleshooting a Wet System
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Open the system. See"Opening the System" on page 89.
3 Disassemble components from the system. See "Installing System
Components" on page 85.

176

•

Hard drives

•

Optical drive

•

Memory risers

•

Cooling fan assembly

•

SD cards

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•

USB memory key

•

NIC hardware key

•

Expansion cards and both expansion-card risers

•

I/O card

•

Integrated storage controller

•

Power supplies

•

Processors and heat sinks

4 Let the system dry thoroughly for at least 24 hours.
5 Reinstall the components you removed in step 3.
6 Close the system. See "Closing the System" on page 90.
7 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the system does not start properly, see "Getting Help" on page 203.
8 Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 193.
If the tests fail, see "Getting Help" on page 203.

Troubleshooting a Damaged System
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
3 Ensure that the following components are properly installed:
•

Hard drives

•

Memory risers

•

Cooling fan assembly

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•

SD cards

•

USB memory key

•

NIC hardware key

•

Expansion cards and both expansion-card risers

•

I/O card

•

Integrated storage controller

•

Power supplies

•

Processors and heat sinks

4 Ensure that all cables are properly connected.
5 Close the system. See "Closing the System" on page 90.
6 Run the system board tests in the system diagnostics. See "Running the
Embedded System Diagnostics" on page 194.
If the tests fail, see "Getting Help" on page 203.

Troubleshooting the System Battery
NOTE: If the system is turned off for long periods of time (for weeks or months), the
NVRAM may lose its system configuration information. This situation is caused by a
defective battery.
1 Re-enter the time and date through the System Setup program. See "Using
the System Setup Program and UEFI Boot Manager" on page 63.
2 Turn off the system and disconnect it from the electrical outlet for at least
one hour.
3 Reconnect the system to the electrical outlet and turn on the system.
4 Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace
the battery. See "Replacing the System Battery" on page 156.
NOTE: Some software may cause the system time to speed up or slow down. If the
system seems to operate normally except for the time kept in the System Setup
program, the problem may be caused by software rather than by a defective
battery.
If the problem is not resolved by replacing the battery, see "Getting Help"
on page 203.
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Troubleshooting Power Supplies
CAUTION: At least one power supply must be installed for the system to operate.
Operating the system with only one power supply installed for extended periods of
time can cause the system to overheat.
1 Identify the faulty power supply by the power supply's fault indicator. See
"Power Indicator Codes" on page 22.
CAUTION: If troubleshooting a power supply mismatch error, replace only the
power supply with the flashing indicator. Swapping the opposite power supply to
make a matched pair can result in an error condition and unexpected system
shutdown. To change from a High Output configuration to an Energy Smart
configuration or vice versa, you must power down the system.
2 Reseat the power supply by removing and reinstalling it. See "Removing a
Power Supply" on page 154 and "Installing a Power Supply" on page 155.
NOTE: After installing a power supply, allow several seconds for the system
to recognize the power supply and to determine if it is working properly. The
power indicator turns green to signify that the power supply is functioning
properly.

If the problem persists, replace the faulty power supply.
3 If the problem persists, see "Getting Help" on page 203.

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Troubleshooting System Cooling Problems
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
Ensure that none of the following conditions exist:
•

System cover, drive blank, memory-module blank, power-supply blank, or
back filler bracket is removed.

•

Ambient temperature is too high. See your Getting Started Guide for your
system’s operating temperature requirements.

•

External airflow is obstructed.

•

Cables inside the system obstruct airflow.

•

An individual cooling fan is removed or has failed. See"Troubleshooting a
Fan" on page 180.

•

The expansion card installation guidelines have not been followed. See
"Expansion Card Installation Guidelines" on page 123.

Troubleshooting a Fan
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Open the system. See "Opening the System" on page 89.
CAUTION: The cooling fans are hot-swappable. To maintain proper cooling while
the system is on, only replace one fan at a time.
2 Locate the faulty fan indicated by the LCD panel or the diagnostic
software.

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3 Remove and reseat the fan. See "Removing a Cooling Fan" on page 115
and "Installing a Cooling Fan" on page 116.
NOTE: Wait at least 30 seconds for the system to recognize the fan and
determine whether it is working properly.

4 If the problem is not resolved, install a new fan. See "Removing a Cooling
Fan" on page 115 and "Installing a Cooling Fan" on page 116.
If the replacement fan is working properly, close the system. See "Closing
the System" on page 90.
If the replacement fan does not operate, see "Getting Help" on page 203.

Troubleshooting System Memory
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
NOTE: Invalid memory configurations can cause your system to halt at startup
without video output. See "General Memory Module Installation Guidelines" on
page 92 and verify that your memory configuration complies with all applicable
guidelines.
1 If the system is operational, run the appropriate online diagnostic test. See
"Using Online Diagnostics" on page 193.
If diagnostics indicates a fault, follow the corrective actions provided by
the diagnostic program.
2 If the system is not operational, turn off the system and attached
peripherals, and unplug the system from the power source. Wait at least 10
seconds and then reconnect the system to power.
3 Turn on the system and attached peripherals and note the messages on the
screen.
Go to step 14 if an error message appears indicating a fault with a specific
memory module.

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4 Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen" on page 67. Make any changes to the
memory settings, if needed.
If the memory settings match the installed memory but a problem is still
indicated, go to step 14.
5 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
6 Open the system. See "Opening the System" on page 89.
7 Remove the memory risers. See "Removing a Memory Riser" on page 100.
8 Check the memory channels and ensure that they are populated correctly.
See "General Memory Module Installation Guidelines" on page 92.
9 Reseat the memory modules in their sockets. See "Installing Memory
Modules" on page 102.
10 Install the memory risers. See "Installing a Memory Riser" on page 101.
11 Close the system. See "Closing the System" on page 90.
12 Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.
13 Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen" on page 67.
If the problem is not resolved, proceed with the next step.
14 If a diagnostic test or error message indicates a specific memory module as
faulty, swap or replace the module.
15 Open the system. See "Opening the System" on page 89.
16 Remove the memory risers. See "Removing a Memory Riser" on page 100.
17 To troubleshoot an unspecified faulty memory module, replace the
memory module in the first DIMM socket with a module of the same type
and capacity. See "Installing Memory Modules" on page 102.
18 Install the memory risers. See "Installing a Memory Riser" on page 101.
19 Close the system. See "Closing the System" on page 90.
20 Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.

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21 As the system boots, observe any error message that appears and the
diagnostic indicators on the front of the system.
22 If the memory problem is still indicated, repeat step 14 through step 19 for
each memory module installed.
If the problem persists after all memory modules have been checked, see
"Getting Help" on page 203.

Troubleshooting an Internal USB Key
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Enter the System Setup program and ensure that the internal USB key
port is enabled. See "Integrated Devices Screen" on page 70.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System" on page 89.
4 Locate the USB key and reseat it. See "Internal USB Memory Key" on
page 119.
5 Close the system. See "Closing the System" on page 90.
6 Turn on the system and attached peripherals and check if the USB key is
functioning.
7 If the problem is not resolved, repeat step 2 and step 3.
8 Insert a different USB key that you know works properly.
9 Close the system. See "Closing the System" on page 90.
10 Turn on the system and attached peripherals and check if the USB key is
functioning.
If the problem is not resolved, see "Getting Help" on page 203.

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Troubleshooting an Internal SD Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Enter the System Setup program and ensure that the internal SD card port
is enabled. See "Integrated Devices Screen" on page 70.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 89.
4 Reseat the SD module cable. See "Installing the Internal Dual SD Module"
on page 140.
CAUTION: If the Redundancy option is set to Mirror Mode in the Integrated
Devices screen of the system setup, you must follow the instructions in step 5 to
step 9 to avoid loss of data. If the Redundancy option is set to Disabled, proceed
to step 10.
NOTE: When an SD card failure occurs, the internal dual SD module controller
notifies the system. On the next reboot, the system prompts you with a message
indicating the failure.
5 If SD card 1 has failed, remove the card from the SD1 slot. See "Removing
an Internal SD Card" on page 141. If SD card 2 has failed, install a new SD
card and proceed to step 8.
6 Insert the card present in the SD2 slot into the SD1 slot. See "Removing
an Internal SD Card" on page 141 and "Installing an Internal SD Card" on
page 141.
7 Insert the new SD card into the SD2 slot.
8 Close the system. See "Closing the System" on page 90.
9 Turn on the system and attached peripherals and check if the SD card is
functioning.
If the problem is not resolved, see "Getting Help" on page 203.
10 Insert a different SD card that you know works properly.

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11 Close the system. See "Closing the System" on page 90.
12 Turn on the system and attached peripherals and check if the SD card is
functioning.
If the problem is not resolved, see "Getting Help" on page 203.

Troubleshooting an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 If applicable, remove the bezel. See "Removing the Front Bezel" on
page 87.
2 Try using a different CD or DVD.
3 Enter the System Setup program and ensure that the integrated SATA
controller and the drive's SATA port are enabled. See "Using the System
Setup Program and UEFI Boot Manager" on page 63.
4 Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 193.
5 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
6 Open the system. See "Opening the System" on page 89.
7 Ensure that the interface cable is securely connected to the optical drive
and to the system board. See "Optical Drive" on page 112.
8 Ensure that a power cable is properly connected to the drive.
9 Close the system. See "Closing the System" on page 90.
10 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved, see "Getting Help" on page 203.

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Troubleshooting a Tape Backup Unit
1 Ensure that the tape drive is turned on.
2 Try using a different tape cartridge.
3 Ensure that the device drivers for the tape drive are installed and are
configured correctly. See your tape drive documentation for more
information about device drivers.
4 Ensure that the tape drive’s interface cable is fully connected to the
external port on the controller card.
5 For SCSI tape drives, verify that the tape drive is configured for a unique
SCSI ID number and that the tape drive is terminated or not terminated,
based on the interface cable used to connect the drive. See the
documentation for the tape drive for instructions on selecting the SCSI ID
number and enabling or disabling termination.
6 Run the appropriate online diagnostics tests. See "Using Online
Diagnostics" on page 193.
If you cannot resolve the problem, see "Getting Help" on page 203.
7 Reinstall the tape-backup software as instructed in the tape-backup
software documentation. See your tape documentation for information
about reinstalling the software and troubleshooting the tape drive.

Troubleshooting a Hard Drive
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION: This troubleshooting procedure can destroy data stored on the hard
drive. Before you proceed, back up all files on the hard drive.
1 Run the appropriate online diagnostics test. See "Using Online
Diagnostics" on page 193.
Depending on the results of the diagnostics test, proceed as needed
through the following steps.

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2 If applicable, remove the bezel. See "Removing the Front Bezel" on
page 87.
3 If your system has a RAID controller and your hard drives are configured in
a RAID array, perform the following steps.
a

Restart the system and enter the host adapter configuration utility
program by pressing for a PERC controller or
for a SAS controller.
See the documentation supplied with the host adapter for information
about the configuration utility.

Ensure that the hard drive(s) have been configured correctly for the
RAID array.

Take the hard drive offline and reseat the drive. See "Removing a Hard
Drive" on page 109.

Exit the configuration utility and allow the system to boot to the
operating system.

4 Ensure that the required device drivers for your controller card are installed
and are configured correctly. See the operating system documentation for
more information.
5 Restart the system, enter the System Setup program, and verify that the
controller is enabled and the drives appear in the System Setup program.
See "Using the System Setup Program and UEFI Boot Manager" on
page 63.
If the problem persists, see "Troubleshooting a Storage Controller" on
page 187.

Troubleshooting a Storage Controller
NOTE: When troubleshooting a SAS or PERC controller, also see the
documentation for your operating system and the controller.
1 Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 193.
2 Enter the System Setup program and ensure that the SAS or PERC
controller is enabled. See "Using the System Setup Program and UEFI
Boot Manager" on page 63.

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3 Restart the system and press the applicable key sequence to enter the
configuration utility program:
•

for a SAS controller

•

for PERC controller

See the controller's documentation for information about configuration
settings.
4 Check the configuration settings, make any necessary corrections, and
restart the system.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
5 Turn off the system and attached peripherals, and disconnect the system
from its electrical outlet.
6 Open the system. See "Opening the System" on page 89.
7 Ensure that the controller card is firmly seated into the system board
connector. See "Integrated Storage Controller Card" on page 142.
8 If you have a PERC controller with a battery-backed cache, ensure that the
RAID battery is properly connected and, if applicable, the memory module
on the PERC card is properly seated.
9 Verify that the cable connections between the SAS backplane and the
integrated storage controller are correct. See "Installing the Integrated
Storage Controller Card" on page 144 and Figure 6-2.
Ensure that the cables are firmly connected to the storage controller and
the SAS backplane board.
10 Close the system. See "Closing the System" on page 90.
11 Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.
If the problem persists, see "Getting Help" on page 203.

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Troubleshooting Expansion Cards
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
NOTE: When troubleshooting an expansion card, see the documentation for your
operating system and the expansion card.
1 Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 193.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System" on page 89.
4 Verify that the installed expansion cards are compliant with the expansion
card installation guidelines. See "Expansion Card Installation Guidelines"
on page 123.
5 Ensure that each expansion card is firmly seated in its connector. See
"Installing an Expansion Card" on page 125.
6 Close the system. See "Closing the System" on page 90.
7 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
8 If the problem is not resolved, turn off the system and attached
peripherals, and disconnect the system from the electrical outlet.
9 Open the system. See "Opening the System" on page 89.
10 Remove all expansion cards installed in the system. See "Removing an
Expansion Card" on page 127.
11 Close the system. See "Closing the System" on page 90.
12 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
13 Run the appropriate online diagnostic test.
If the tests fail, see "Getting Help" on page 203.

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14 For each expansion card you removed in step 10, perform the following
steps:
a

Turn off the system and attached peripherals, and disconnect the
system from the electrical outlet.

Open the system. See "Opening the System" on page 89.

Reinstall one of the expansion cards.

Close the system. See "Closing the System" on page 90.

Run the appropriate diagnostic test.
If the tests fail, see "Getting Help" on page 203.

Troubleshooting the Processors
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Run the appropriate online diagnostics test. See "Using Online
Diagnostics" on page 193.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System" on page 89.
4 Remove the memory risers. See "Removing a Memory Riser" on page 100.
5 Remove the cooling fan assembly. See "Removing the Cooling Fan
Assembly" on page 117.
6 Ensure that each processor and heat sink are properly installed. See
"Removing a Processor" on page 147.
7 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly"
on page 119.
8 Install the memory risers. See "Installing a Memory Riser" on page 101.
9 Close the system. See "Closing the System" on page 90.
10 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
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11 Run the appropriate online diagnostic test.
If the problem still persists, see step 12.
12 Open the system. See "Opening the System" on page 89.
13 Remove the memory risers. See "Removing a Memory Riser" on page 100.
14 Remove the cooling fan assembly. See "Removing the Cooling Fan
Assembly" on page 117.
15 If your system has four processors, remove all processors except for
processor 1 and processor 2. See "Installing a Processor" on page 151.
16 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly"
on page 119.
17 Install the memory risers. See "Installing a Memory Riser" on page 101.
18 Close the system. See "Closing the System" on page 90.
19 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
20 Run the appropriate online diagnostic test.
If the test fails, the processor is faulty. See "Getting Help" on page 203.
If the test passes, replace processor 1 and 2 with processor 3 and processor
4. Run the appropriate online diagnostic test. If the test fails, the processor
is faulty. See "Getting Help" on page 203.

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192

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Running the System Diagnostics

If you experience a problem with your system, run the diagnostics before
calling for technical assistance. The purpose of the diagnostics is to test your
system's hardware without requiring additional equipment or risking data
loss. If you are unable to fix the problem yourself, service and support
personnel can use diagnostics test results to help you solve the problem.

Using Online Diagnostics
To assess a system problem, first use the online diagnostics. Online
Diagnostics is a suite of diagnostic programs, or test modules, that include
diagnostic tests on chassis and storage components such as hard drives,
physical memory, communications, NICs, CMOS, and more. If you are
unable to identify the problem using the online diagnostics, then use the
embedded system diagnostics.
The files required to run the online diagnostics for systems running supported
Microsoft® Windows® and Linux operating systems are available at
support.dell.com and on the CDs that came with your system. For
information about using diagnostics, see the Dell Online Diagnostics User's
Guide.

Embedded System Diagnostics Features
The system diagnostics provides a series of menus and options for particular
device groups or devices. The system diagnostics menus and options allow
you to:
•

Run tests individually or collectively

•

Control the sequence of tests

•

Repeat tests

•

Display, print, or save test results

•

Temporarily suspend testing if an error is detected or terminate testing
when a user-defined error limit is reached

•

View help messages that briefly describe each test and its parameters
Running the System Diagnostics

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•

View status messages that inform you if tests are completed successfully

•

View error messages that inform you of problems encountered during
testing

When to Use the Embedded System Diagnostics
If a major component or device in the system does not operate properly,
component failure may be indicated. As long as the processor and the
system's input/output devices are functioning, you can use the embedded
system diagnostics to help identify the problem.

Running the Embedded System Diagnostics
The embedded system diagnostics program is run from the Lifecycle
Controller screen.
CAUTION: Use the embedded system diagnostics to test only your system. Using
this program with other systems may cause invalid results or error messages.
1 As the system boots, press .
2 Click Diagnostics in the left pane and click Launch Diagnostics in the
right pane.
The Diagnostics menu allows you to run all or specific diagnostics tests or to
exit.

System Diagnostics Testing Options
Click the testing option in the Main Menu window.
Testing Option

Function

Express Test

Performs a quick check of the system. This option runs
device tests that do not require user interaction.

Extended Test

Performs a more thorough check of the system. This test
can take an hour or longer.

Custom Test

Tests a particular device.

Information

Displays test results.

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Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize
window allows you to select the device(s) to be tested, select specific options
for testing, and view the test results.

Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Click
the (+) next to a device or module to view its components. Click (+) on any
component to view the tests that are available. Clicking a device, rather than
its components, selects all of the components of the device for testing.
NOTE: After you select all the devices and components that you want to test,
highlight All Devices and then click Run Tests.

Selecting Diagnostics Options
From the Diagnostics Options area, select the test(s) you want to run on a
device.
•

Non-Interactive Tests Only — Runs only tests that require no user
intervention.

•

Quick Tests Only — Runs only the quick tests on the device.

•

Show Ending Timestamp — Time stamps the test log.

•

Test Iterations — Selects the number of times the test is run.

•

Log output file pathname — Enables you to specify the diskette drive or
USB memory key where the test log file is saved. You cannot save the file to
a hard drive.

Running the System Diagnostics

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Viewing Information and Results
The following tabs in the Customize window provide information about the
test and the test results.

196

•

Results — Displays the test that ran and the result.

•

Errors — Displays any errors that occurred during the test.

•

Help — Displays information about the currently selected device,
component, or test.

•

Configuration — Displays basic configuration information about the
currently selected device.

•

Parameters — Displays parameters that you can set for the test.

Running the System Diagnostics

book.book Page 197 Tuesday, December 4, 2012 3:11 PM

Jumpers and Connectors

System Board Jumper
For information on resetting the password jumper to disable a password, see
"Disabling a Forgotten Password" on page 201.
Table 6-1. System Board Jumper Settings
Jumper
PWRD_EN

Setting

Description
(default) The password feature is enabled (pins 2-4)
The password feature is disabled, and iDRAC6
local access is unlocked at the next AC power
cycle (pins 4-6)

NVRAM_CLR

(default) The configuration settings are retained at system
boot (pins 3-5)
The configuration settings are cleared at the next
system boot (pins 1-3)

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System Board Connectors
Figure 6-1. System Board Connectors
11

15
7
6
16
5

17
18

19
20

21
22

2
1

198

31 30 29

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Table 6-2. System Board Jumpers and Connectors
Item

Connector

Description

CTRL_PNL

Control panel interface connector

CTRL_USB

Control panel USB interface connector

SATA_A

SATA A connector

J_CPU4

Processor 4

J_CPU2

Processor 2

FAN1

System cooling fan 1

J_PDB_MISC

Power distribution board connector

FAN4

System cooling fan 4

INT_USB

Internal USB connector

SLOT 1

PCIE_G2_X4

SLOT2

PCIE_G2_X8

SLOT3

PCIE_G2_X8

SLOT4

PCIE_G2_X8

SLOT5

PCIE_G2_X4

SLOT6

PCIE_G2_X4

PWRD_EN

Password enable jumper

NVRAM_CLR

NVRAM clear jumper

SLOT7

PCIE_G2_X16

IO_RISER

I/O card connector

INT_STORAGE

Internal storage controller card connector

J_SLOT7PWR

Power connector

FAN5

System cooling fan 5

ISCSI_KEY

NIC hardware key

FAN2

System cooling fan 2

FAN6

System cooling fan 6

FAN3

System cooling fan 3

J_CPU3

Processor 3

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Table 6-2. System Board Jumpers and Connectors
Item

Connector

Description

J_CPU1

Processor 1

MEM_RISER_A

Memory riser A connector

MEM_RISER_B

Memory riser B connector

MEM_RISER_E

Memory riser E connector

MEM_RISER_F

Memory riser F connector

MEM_RISER_C

Memory riser C connector

MEM_RISER_D

Memory riser D connector

MEM_RISER_G

Memory riser G connector

BP_PWR/MISC

Power connector

MEM_RISER_H

Memory riser H connector

SATA_PWR

SATA power connector

SAS Backplane Board Connectors
Figure 6-2. x16 SAS Backplane Board Connectors
4

5
2 3
6

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hard-drive connectors 0–3

hard-drive connectors 4–7

hard-drive connectors 8–11

power connector

SAS connectors (2)

hard-drive connectors 12–15

Figure 6-3. x4 SAS Backplane Board Connectors

power connector

SAS connector

hard-drive connectors 0–3

Disabling a Forgotten Password
The system's software security features include a system password and a setup
password, which are discussed in detail in "Using the System Setup Program
and UEFI Boot Manager" on page 63. The password jumper enables these
password features or disables them and clears any password(s) currently in
use.
CAUTION: See "Protecting Against Electrostatic Discharge" in the safety
instructions that came with the system.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 89.
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3 Remove the jumper plug from the password jumper.
See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on
the system board.
4 Close the system.
5 Reconnect your system and peripherals to their electrical outlets, and turn
on the system.
The existing passwords are not disabled (erased) until the system boots
with the password jumper plug removed. However, before you assign a new
system and/or setup password, you must install the jumper plug.
NOTE: If you assign a new system and/or setup password with the jumper plug
still removed, the system disables the new password(s) the next time it boots.

6 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
7 Open the system. See "Closing the System" on page 90.
8 Install the jumper plug on the password jumper.
9 Lower the memory module shroud.
10 Close the system.
11 Reconnect your system and peripherals to their electrical outlets, and turn
on the system.
12 Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Assigning
a System Password" on page 79.

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Getting Help
Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1 Visit support.dell.com.
2 Verify your country or region in the Choose A Country/Region drop-down
menu at the bottom of the page.
3 Click Contact Us on the left side of the page.
4 Select the appropriate service or support link based on your need.
5 Choose the method of contacting Dell that is convenient for you.

Getting Help

203

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204

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Index
B
batteries
troubleshooting, 178
battery
troubleshooting the RAID card
battery, 187

troubleshooting, 180

D
damaged systems
troubleshooting, 177

battery (system)
replacing, 157

Dell
contacting, 203

blank
hard drive, 108
power supply, 157

Dell PowerEdge Diagnostics
using, 193

C
cabling
optical drive, 113
CD drive
troubleshooting, 185
CD/DVD drive
See optical drive.
connectors
USB, 12, 19
video, 12, 19
contacting Dell, 203
control panel assembly
features, 12
LCD panel features, 14
cooling fans

diagnostics
advanced testing options, 193
testing options, 193
using Dell PowerEdge
Diagnostics, 193
DIMMs
See memory modules (DIMMs).
drive blank
installing, 108
removing, 108
drive carrier
hard drive, 112

E
error messages, 64
expansion card
troubleshooting, 189

Index

205

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expansion cards
installing, 126
removing, 128, 134
SAS controller, 143
expansion slots, 124

F
front bezel
installing, 87
removing, 87

I
iDRAC card
installing, 136
iDRAC Configuration Utility, 83
indicators
front-panel, 12
NIC, 21
power, 12, 22

guidelines
connecting external devices, 21
expansion card installation, 124
memory installation, 92

installing
expansion card, 126
front bezel, 87
hard drive blank, 108
hard drives, 110
iDRAC card, 136
memory modules, 102
optical drive, 113
power supply blank, 157
SAS backplane board, 161
SAS controller, 145

hard drive
drive carrier, 112
installing, 110
removing, 109
troubleshooting, 186

keyboards
troubleshooting, 174

heat sink, 150

LCD panel
features, 14
menus, 15

front-panel features, 12

hot-swap
hard drives, 107

Index

206

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M
memory
troubleshooting, 181
memory key connector
(USB), 120
Memory Mirroring memory
mode, 92
memory mode
memory mirroring, 92
memory modules (DIMMs)
configuring, 92
installing, 102
RDIMM configurations, 93
removing, 105
UDIMM configurations, 125
memory riser, 100
installing, 101
removing, 100
memory-riser blank, 99
installing, 100
removing, 99
messages
error messages, 64
status LCD, 23
system, 41
warning, 60

N
NIC
indicators, 21
NIC TOE, 123

NICs
troubleshooting, 175

O
optical drive
installing, 113
options
system setup, 65

P
password
disabling, 201
setup, 81
system, 79
phone numbers, 203
POST
accessing system features, 11
power indicators, 12, 22
power supplies
indicators, 22
removing, 155
replacing, 156
troubleshooting, 179
power supply blank, 157
processors
troubleshooting, 190

R
recommended tools, 85
Index

207

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removing
expansion card, 128, 134
front bezel, 87
hard drive blank, 108
hard drive from a drive carrier, 112
hard drives, 109
memory modules, 105
power supply, 155
power supply blank, 157
SAS backplane board, 159
SAS controller, 143
system board, 168
replacing
power supply, 156
system battery, 157

S
safety, 173
SAS backplane board
installing, 161
removing, 159
SAS controller card
installing, 145
removing, 143
SAS controller daughter card
troubleshooting, 187
SAS RAID controller daughter
card
troubleshooting, 187
SD card
troubleshooting, 183
securing your system, 74, 80

service-only procedure
system board, 168
setup password, 81
slots
See expansion slots.
startup
accessing system features, 11
support
contacting Dell, 203
system board
installing, 170
removing, 168
system cooling
troubleshooting, 180
system features
accessing, 11
system messages, 41
system password, 79
system setup
options, 65
system setup program
boot settings, 69
embedded server management
options, 73
entering, 64
integrated devices options, 70
keystroke, 64
memory settings, 67
PCI IRQ assignments, 71
power management options, 73
processor settings, 68
SATA settings, 69

Index

208

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serial communications
options, 72
system security options, 74
system setup screens
main, 65
system startup failure, 173

T
telephone numbers, 203
TPM security, 74
troubleshooting
battery, 178
CD drive, 185
cooling fans, 180
damaged system, 177
expansion card, 189
external connections, 173
hard drive, 186
internal USB key, 183
keyboard, 174
memory, 181
NIC, 175
power supplies, 179
SAS RAID controller daughter
card, 187
SD card, 183
system cooling, 180
system startup failure, 173
video, 174
wet system, 176

U
UEFI Boot Manager
entering, 76
main screen, 77
System Utilities screen, 78
UEFI Boot Settings screen, 77
USB
front-panel connectors, 12
internal connector for memory
key, 120
USB key
troubleshooting, 183

V
video
front-panel connectors, 12
troubleshooting, 174

W
warning messages, 60
warranty, 60
wet system
troubleshooting, 176

Index

209

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Index

210

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