Dell Printer Management Pack Version 5 0 For Microsoft System Center Operations Manager Owners Manual 5.0 Readme

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Dell Printer Management
Pack Suite Version 5.0 For
Microsoft System Center
Operations Manager And
Microsoft System Center
Essentials
Version 5.0

Readme

This readme provides information on the Dell Printer Management Pack Suite version 5.0, which you can import into
Microsoft System Center Operations Manager (OpsMgr) 2007 R2, Microsoft System Center Essentials (SCE) 2010, Microsoft
System Center 2012 Operations Manager (OpsMgr), and Microsoft System Center 2012 Operations Manager SP1 (OpsMgr).
NOTE: All references to OpsMgr in this readme are applicable to Microsoft System Center 2012 Operations Manager,
Microsoft System Center Operations Manager 2007 R2, Microsoft System Center 2012 SP1 Operations Manager, and Microsoft
System Center Essentials 2010, unless otherwise specified.
The Dell Printer Management Pack Suite version 5.0 enables the supported OpsMgr consoles to discover and monitor the
status of Dell Printers, on a defined network segment. This improved representation, which includes the receipt of failure
and pre-failure alerts, allows you to assess, respond to, and ensure the availability of Dell Printers monitored in the
Microsoft System Center environment. In addition to improved availability, the management pack enhances the ability to
monitor and manage the hardware in a single management solution.

What’s New
1. Support for latest printers.
2. Support for Microsoft System Center 2012 Operations Manager and Microsoft System Center 2012 SP1 Operations Manager.
3. Support for Microsoft Windows Server 2012 as management server operating system.

Hardware and Software Requirements
List of operating systems supported on the management station:
System Center 2012 Operations Manager, see technet.microsoft.com/en-us/library/jj656649.aspx.
System Center 2012 SP1 Operations Manager, see technet.microsoft.com/en-us/library/jj628210.aspx.
System Center Operations Manager 2007 R2, see technet.microsoft.com/en-us/library/bb309428.aspx.
System Center Essentials 2010, see technet.microsoft.com/en-us/library/bb422876.aspx.

Installation
For information on installing the Dell Printer Management Pack Suite version 5.0, see the Dell Printer Management Pack
Suite Version 5.0 for Microsoft System Center Operations Manager and Microsoft System Center Essentials Installation Guide.
NOTE: The Installation Guide (DellMPv50_Printer_IG.pdf) is available in the folder where you extracted the Dell Printer
Management Pack Suite version 5.0.

Prerequisites
This section provides information about the minimum requirements for installing and using the Dell Printer Management
Pack Suite version 5.0 for OpsMgr 2007 R2, Microsoft System Center Essentials 2010, and OpsMgr 2012.

Supported Dell Devices
Mono Laser Printers
The supported mono laser printers are:
•
•
•
•
•
•
•

Dell 1130n
Dell 1135n
Dell 1720dn
Dell 2330dn
Dell 2350d/dn
Dell 2355dn
Dell 3330dn

•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

Dell 3333dn
Dell 3335dn
Dell 5210n
Dell 5230dn
Dell 5310n
Dell 5330dn
Dell 5350dn
Dell 5530dn
Dell 5535dn
Dell 7330dn
Dell B1160w wireless
Dell B1265dnf
Dell B2360d/dn
Dell B2365dnf
Dell B3460dn
Dell B3465 dn/dnf
Dell B5460dn
Dell B5465dnf
Dell B1260dn

Color Laser Printers
The supported color laser printers are:
• Dell 1320c
• Dell 1350cnw
• Dell 1355cn/cnw
• Dell 2130cn
• Dell 2150cn/cdn
• Dell 2155cn/cdn
• Dell 3110cn
• Dell 3130cn/cdn
• Dell 5130cdn
• Dell 7130cn/cdn
• Dell C1660W
• Dell C1760 cnw
• Dell C1765 cn/cnw
• Dell C3760dn
• Dell C3760n
• Dell C3765dnf

Mono Laser Multifunction Printer
The supported mono laser multifunction printers are:
• Dell 2335dn
• Dell B1265dnf

Color Laser Multifunction Printer
The supported color laser multifunction printers are:
• Dell 1235cn
• Dell 2135cn
• Dell 2145cn
• Dell 3115cn

Upgrade
You can upgrade Dell Printer Management Pack Suite version 4.x to Dell Printer Management Pack Suite version 5.0.
NOTE: You cannot apply or import Dell Printer Management Pack Suite version 5.0 as an upgrade over Dell Management
Pack version 3.x or any other versions prior to Dell Management Pack version 4.x.

Uninstallation
For information on Un-installing the Dell Printer Management Pack Suite v5.0, see the Dell Printer Management Pack Suite
Version 5.0 for Microsoft System Center Operations Manager and Microsoft System Center Essentials Installation Guide.

Open Issues and Resolutions
Fixed Issues/def

Issue 1: Deleting printers from the Network device list does not remove the alerts generated for those printers.
Description: When you delete printers from the OpsMgr console, the alerts associated with these printers are not removed
from the printer Alerts view. These alerts remain even if you reopen the OpsMgr console.
Resolution: Restart the OpsMgr console using the 'clearcache' option to clear these alerts.
Versions Affected: OpsMgr 2007 R2, System Center Essentials (SCE) 2010.
Issue 2: Attribute list shown in Diagram view for Printers is incomplete.
Description: Diagram view is not showing all attributes of any of the supported printers. In the diagram view, only nine
attributes are shown while in state view of the same printer shows 24 attributes. This is OpsMgr’s expected behavior. In the
diagram view only the parent class (basic) attributes will be shown. The complete set of attributes can be seen in the state
view.
Resolution: Switch to the State view to view the Printer properties.
Versions Affected: OpsMgr 2007 R2, System Center Essentials (SCE) 2010 ,OpsMgr 2012 and OpsMgr 2012 SP1.

Issue 3: Attribute values missing for attributes having multiple values.
Description: For Dell Printers that have more than one value of an attribute will show only the first value of the attribute in
the Dell State/Diagram Views in OpsMgr.
Resolution: Switch to the State view to view the Printer properties.
Versions Affected: OpsMgr 2007 R2, System Center Essentials (SCE) 2010.

Additional Information
•

"Launch Printer Console Task" is available only in the OpsMgr console. The OpsMgr Web Console does not have this
task.

•

In the OpsMgr Web Console, the printer attributes is not seen as part of the tool tip.

•

If the Printer Console launch displays a "Page cannot be displayed" error, ensure that there is network connectivity
from the device, and the device is configured with a valid IP address.

•

The Unit Monitor "Device Status Check" is disabled for all Dell printers in the Dell Printer Management Pack.
NOTE: A user can enable the "Device Status Check" Unit Monitor if required, by using overrides in a custom
management pack.

Global Support
For information on technical support, visit www.dell.com/contactus.
For information on documentation support, visit support.dell.com/manuals.

Information in this document is subject to change without notice.
© 2013 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, OptiPlex™, Latitude™, PowerEdge™, PowerVault™, PowerConnect™,
OpenManage™, EqualLogic™, KACE™, FlexAddress™, and Vostro™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, and Celeron® are
registered trademarks and Core™ is a trademark of Intel Corporation in the U.S. and other countries. AMD® is a registered trademark and AMD
Opteron™, AMD Phenom™, and AMD Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, Windows Server®,
MS-DOS® and Windows Vista® are registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat Enterprise
Linux® and Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and/or other countries. Novell® is a registered
trademark and SUSE ™ is a trademark of Novell Inc. in the United States and other countries. Oracle® is a registered trademark of Oracle
Corporation and/or its affiliates. Citrix®, Xen®, XenServer® , and XenMotion® are registered trademarks of Citrix Systems, Inc. in the United
States and/or other countries. VMware®, Virtual SMP®, vMotion®, vCenter®, and vSphere® are registered trademarks of VMWare, Inc. in the
United States or other countries.
Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Dell
Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Year Month (Eg: 2013 – 1)

Rev. A00



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