Dell Server Management Pack Suite Version 5 1 For Microsoft System Center Operations Manager Owners Manual Installation Guide

2014-11-13

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Dell Server Management Pack Suite Version 5.1 For
Microsoft System Center Operations Manager And
System Center Essentials
Installation Guide

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2013 Dell Inc. All Rights Reserved.
Trademarks used in this text: Dell™, the Dell logo, Dell Boomi™, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge™, PowerVault™,
PowerConnect™, OpenManage™, EqualLogic™, Compellent™, KACE™, FlexAddress™, Force10™, Venue™ and Vostro™ are trademarks
of Dell Inc. Intel®, Pentium®, Xeon®, Core® and Celeron® are registered trademarks of Intel Corporation in the U.S. and other countries.
AMD® is a registered trademark and AMD Opteron™, AMD Phenom™ and AMD Sempron™ are trademarks of Advanced Micro
Devices, Inc. Microsoft®, Windows®, Windows Server®, Internet Explorer®, MS-DOS®, Windows Vista® and Active Directory® are
either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat® and
Red Hat® Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and/or other countries. Novell® and SUSE®
are registered trademarks of Novell Inc. in the United States and other countries. Oracle® is a registered trademark of Oracle
Corporation and/or its affiliates. Citrix®, Xen®, XenServer® and XenMotion® are either registered trademarks or trademarks of Citrix
Systems, Inc. in the United States and/or other countries. VMware®, vMotion®, vCenter®, vCenter SRM™ and vSphere® are registered
trademarks or trademarks of VMware, Inc. in the United States or other countries. IBM® is a registered trademark of International
Business Machines Corporation.
2013 - 11
Rev. A01

Contents
1 Overview.......................................................................................................................................5
Monitoring Features Supported By Dell Server Management Pack Suite...............................................................5
Prerequisites.............................................................................................................................................................7
Supported Dell Devices............................................................................................................................................ 7
Supported Firmware Versions.................................................................................................................................. 7
Management Server (MS) Requirements.................................................................................................................8
Supported Operating Systems........................................................................................................................... 8
Server In-Band Monitoring Requirements.........................................................................................................8
Server Out-Of-Band Monitoring Requirements................................................................................................. 9
Chassis Monitoring Requirements..................................................................................................................... 9
Chassis Blade Correlation Monitoring Requirements......................................................................................10
Managed System Requirements............................................................................................................................ 11
Server In-Band Monitoring Requirements.......................................................................................................11

2 Installing, Uninstalling, And Upgrading Dell Server Management Pack Suite...............13
Installing The Dell Server Management Pack Suite...............................................................................................13
Before Installing The Dell Server Management Pack Suite On OpsMgr 2012.................................................13
Installing The Dell Server Management Pack Suite Using The Installer......................................................... 13
Importing Monitoring Features Using Dell Feature Management Dashboard.................................................15
Upgrading Monitoring Features Using The Dell Feature Management Dashboard...............................................19
Upgrading From Previous Management Packs......................................................................................................20
Upgrading From Dell Server Management Pack Suite Version 5.0.1 Using The Installer................................20
Upgrading From Dell Server Management Pack Suite Version 4.1 Using Dell Feature Management
Dashboard........................................................................................................................................................ 20
Upgrading From OpsMgr 2007 R2 To OpsMgr 2012................................................................................................ 21
Upgrading From OpsMgr 2012 To OpsMgr 2012 SP1.............................................................................................. 21
Post-Installation Tasks For The Dell Server Management Pack Suite...................................................................21
Configuring OpsMgr 2012 To Monitor Traps And Trap-Based Unit Monitors..................................................22
Configuring Dell Connections License Manager URL...................................................................................... 23
Uninstalling The Dell Server Management Pack Suite.......................................................................................... 24
Removing Monitoring Features Using Dell Feature Management Dashboard................................................ 24
Uninstalling The Dell Server Management Pack Suite.................................................................................... 24
Access Privileges................................................................................................................................................... 25

3 Troubleshooting.........................................................................................................................27
Feature Management Dashboard Does Not Populate........................................................................................... 27
Feature Management Dashboard Task Fails..........................................................................................................27
Feature Management Alerts...................................................................................................................................28

Health Service Of The Feature Management Host Server Is Down.......................................................................29
Creating Connections License Manager Domain Groups...................................................................................... 29
Manually Configuring The User Credentials For Dell Device Helper Utility........................................................... 29
Domain User Credentials........................................................................................................................................30
Dell Connections License Statistics Are Not Updated In The Feature Management Dashboard..........................30
Chassis And DRAC Overrides Are Not Transferred After Upgrading To OpsMgr 2012..........................................30

4 Accessing Documents From Dell Support Site.................................................................... 31

Overview

This guide provides information on software prerequisites and requirements to install and uninstall the Dell Server
Management Pack Suite version 5.1 with Microsoft System Center 2012 R2 Operations Manager, Microsoft System
Center 2012 SP1 Operations Manager, Microsoft System Center 2012 Operations Manager, Microsoft System Center
Operations Manager 2007 R2, and Microsoft System Center Essentials (SCE) 2010.
The integration of the Dell Server Management Pack Suite version 5.1 with System Center 2012 R2 Operations Manager,
System Center 2012 SP1 Operations Manager, System Center 2012 Operations Manager, System Center Operations
Manager 2007 R2, or System Center Essentials 2010 environment allows you to manage, monitor, and ensure the
availability of your Dell devices.
CAUTION: Perform the procedures in this document only if you have proper knowledge and experience in using
Microsoft Windows operating system and the System Center 2012 R2 Operations Manager, System Center 2012
SP1 Operations Manager, System Center 2012 Operations Manager, System Center Operations Manager 2007 R2,
and System Center Essentials 2010, to avoid data corruption and/or data loss.
NOTE: The term OpsMgr in this document is used to refer System Center 2012 R2 Operations Manager, System
Center 2012 SP1 Operations Manager, System Center 2012 Operations Manager, System Center Operations
Manager 2007 R2, and System Center Essentials 2010, unless otherwise specified.
NOTE: All references to OpsMgr 2012 in this document are applicable to System Center 2012 R2 Operations
Manager, and System Center 2012 SP1 Operations Manager, unless otherwise specified.
NOTE: The term Dell Remote Access Controller (DRAC) devices in this document is used to refer to DRAC 5, iDRAC
6, and iDRAC 7, unless otherwise specified.
NOTE: The term Chassis devices in this document is used to refer to both DRAC/MC and Chassis Management
Controller (CMC), unless otherwise specified.
NOTE: This document contains information on the prerequisites and supported software necessary for installing
the Dell Server Management Pack Suite version 5.1. Before installing this version of Dell Server Management Pack
Suite version 5.1, download the latest document from dell.com/support/manuals. For more information on
accessing documents, see Accessing Documents From Dell Support Site.
The Management Pack Suite Installer, Installation Guide, and Readme files are packaged in a self-extracting executable
Dell_Server_Management_Pack_Suite_v5.1_A00.exe file. You can download the executable from dell.com/support.
Read the Management Pack’s readme file, which contains the latest information about software and management
server requirements, in addition to information about known issues. The readme file is also posted to the Systems
Management documentation page at dell.com/support/manuals.

Monitoring Features Supported By Dell Server Management Pack
Suite
The following table lists the monitoring features supported by this version of Dell Server Management Pack suite.

Table 1. Features Supported by Dell Server Management Pack Suite

Feature

Description

Required Management Packs

Feature Monitoring

Importing, upgrading, and removing
Server, DRAC, Chassis Monitoring, and
Chassis Modular Server Correlation
features.

•
•

Server In-band Monitoring

In-band monitoring and inventory of the •
Dell PowerEdge and PowerVault
•
servers.
•
•
•
•
•

Dell Base Hardware Library
Dell Feature Monitoring

Dell Base Hardware Library
Dell Server Model
Dell Server Operations Library
Dell Server View
Dell Windows Server (Scalable
Edition)
Dell Windows Server (Detailed
Edition)
Dell Windows Server Overrides
(Informational Alerts On)

Server Out-of-band Monitoring

Out-of-band monitoring and inventory
•
of PowerEdge and PowerVault servers.
•
•
•
•
•
•

Dell Base Hardware Library
Dell Server Model
Dell Server Operations Library
Dell Server View
Dell Common Operations Library
Dell Server (Out-Of-Band)
Dell Server (Out-Of-Band) Detailed
Monitoring On - Overrides

DRAC Monitoring

Monitoring and inventory of your DRAC •
devices.
•
•
•
•
•
•

Dell Base Hardware Library
Dell Common Operations Library
Dell DRAC Model
Dell DRAC View
Dell DRAC Operations Library
Dell DRAC (OM07)
Dell DRAC (OM12)

Chassis Monitoring

Monitoring and inventory of your Dell
CMC devices.

•
•
•
•
•
•
•

Dell Base Hardware Library
Dell Common Operations Library
Dell CMC Model
Dell CMC View
Dell CMC Operations Library
Dell CMC (OM07)
Dell CMC (OM12)

Chassis Blade Correlation

Monitoring and inventory of the blade
servers within a chassis.

•
•
•
•

Dell Chassis Blade Correlation
Dell CMC (OM07)
Dell CMC (OM12)
Dell Server Model

Feature

Description

Required Management Packs
•

Dell Windows Server (Scalable
Edition)

Prerequisites
To install the Dell Server Management Pack Suite version 5.1 on a management server, make sure that you have the
following available:
•

System Center 2012 R2 Operations Manager, System Center 2012 SP1 Operations Manager, System Center 2012
Operations Manager, System Center Operations Manager 2007 R2, or System Center Essentials 2010.

•

Microsoft .NET version 3.5 or later.

•

On systems running OpsMgr 2012 SP1, download and apply the Update Rollup 2 for OpsMgr 2012 SP1 provided in the
Microsoft knowledge base article KB2826664. For more information, see support.microsoft.com/kb/2802159.

Supported Dell Devices
The following table lists the Dell devices that are supported for the Dell Server Management Pack Suite.
Table 2. Supported Dell Devices

Devices

Generation

Features

Dell PowerEdge

9G, 10G, 11G

•
•

Server In-band Monitoring
Chassis Blade Correlation

12G

•
•
•

Server In-band Monitoring
Server Out-Of-Band Monitoring
Chassis Blade Correlation

9G, 10G, 11G

•
•

Server In-band Monitoring
Chassis Blade Correlation

12G

•
•
•

Server In-band Monitoring
Server Out-Of-Band Monitoring
Chassis Blade Correlation

Dell Remote Access Controller

DRAC 5, iDRAC 6, iDRAC 7

DRAC Monitoring

Dell Chassis Management
Controller

CMC — M1000e Chassis and VRTX
Chassis, DRAC/MC

•
•

Dell PowerVault

Chassis Monitoring
Chassis Blade Correlation

Supported Firmware Versions
The following table lists the supported firmware versions for DRAC, iDRAC, CMC, and DRAC/MC devices.

Table 3. Supported Firmware Versions For DRAC And CMC Devices

Dell Device

Firmware Versions Supported

iDRAC 7 Modular and Monolithic

1.31, 1.35, and 1.45

iDRAC 6 Modular

1.5, 1.6, 3.2, and 3.3

iDRAC 6 Monolithic

1.7 and 1.8

DRAC 5

1.5 and 1.6

CMC

4.1, 4.3, and 4.4

DRAC/MC

1.5 and 1.6

Management Server (MS) Requirements
Supported Operating Systems
Following are the list of supported operating systems for the management server:
•

For OpsMgr 2012 R2, OpsMgr 2012 SP1 and OpsMgr 2012, see technet.microsoft.com/en-us/library/hh205990.aspx.

•

For OpsMgr 2007 R2, see technet.microsoft.com/en-us/library/bb309428(en-us).aspx.

Server In-Band Monitoring Requirements
Software Requirements

The following table lists the software requirements in the Management Server for using the features of the suite.
Table 4. Pre-Requisites For Software

Software

Purpose

DRAC tools from Dell OpenManage Server Administrator
(Server Administrator)

To discover Chassis Slot Summary and Server Modules
for CMC and DRAC/MC Chassis.

Dell OpenManage Power Center

To launch Dell OpenManage Power Center console,
install Dell OpenManage Power Center on the
management server to monitor and manage power
consumption, and temperature in the data center through
the OpsMgr console. For more information, see Dell
OpenManage Power Center Installation Guide at dell.com/
support/manuals.

Baseboard Management Controller (BMC) Management
Utility

To run the Remote Power Control tasks or the LED
Identification Control tasks on Dell-managed systems.

Dell License Manager

To deploy licenses and collect reports from the managed
server. To launch Dell License Manager console, install
Dell License Manager on the managed server. For more
information, see Dell License Manager User’s Guide at
dell.com/support/manuals.

NOTE: Access DRAC tools, Dell OpenManage Server Administrator (Server Administrator), BMC Management
Utility from the Dell Systems Management Tools and Documentation media, or download it from dell.com/support/
manuals.

Management Server Action Account

The following table lists the software requirements in the Management Server for using the features of the suite.
The Management Server Action Account needs the following additional privileges on Dell systems for the following
features.

Table 5. Management Server Action Account Privileges

Feature

User Privilege

Dell Server In-band DRAC discovery and the
corresponding DRAC console launch

Admin or Power user

Clear ESM log

Admin or Power user
Alternatively, if the Management Server Action Account
has normal user privileges, operators can, instead of
selecting Use the predefined Run as Account, enter task
credentials with Power User (or higher) privileges to run
the Clear ESM Logs task.

Server Out-Of-Band Monitoring Requirements
Installing The Out-Of-Band Monitoring Template
To install the out-of-band monitoring template:
1.

Download the SMASH Library MPB file — WS-ManagementAndSMASHDeviceDiscoveryTemplate.msi from
go.microsoft.com/fwlink/?LinkID=244308 to a temporary location.

Run the .msi to copy SMASH Library MPB file to the user/default location.

Launch the OpsMgr 2012 console.

From the navigation pane, click Administration.

Expand Administration, right-click Management Packs, and select Import Management Packs.

Click Add → Add from disk.

Type the location details or navigate to the location where you downloaded the Microsoft's Out-Of-Band SMASH
Library MPB file.

Select the MPB file and click Open.
The Import Management Packs screen appears with the template displayed in the Import List.

Click Install.
NOTE: To discover a Dell system using the Server (Out-of-Band) monitoring feature, the Dell Connections License
Server URL has to be configured and setup. For more information, see Configuring Dell Connections License
Manager URL.

Chassis Monitoring Requirements
•

Enable RACADM on CMC devices, and CMC module on Dell PowerEdge VRTX devices for slot discovery and
correlation to work. For more information, see RACADM Command Line Reference Guide for iDRAC7 and CMC
available at dell.com/support/manuals.

•

To discover Chassis Slot Summary for CMC and DRAC/MC, create Run As Accounts and associate it to the profiles
— Dell CMC Login Account or DRAC/MC Login Account Run As Profiles. Also, enable the CMC and DRAC/MC Slot

Discoveries from the operations console. For more information, see Configuring The Dell Chassis Management
Controller Feature For Correlating Server Modules With Chassis Slot Summary.
NOTE: On systems using Server Administrator 7.2 DRAC tools, it is recommended to upgrade to Server
Administrator 7.3 DRAC tools for the blade server slot correlation, and slot-discovery features to function properly.

Configuring Dell Chassis Management Controller Feature For Correlating Server Modules With Chassis Slot
Summary
To configure CMC feature for correlating server modules, create Run As Accounts and associate it to Run As Profiles to
populate chassis slot summary.
1.

Create a Run As Account of type Simple Authentication that has privileges to connect to the CMC module on CMC,
DRAC/MC, both or Dell PowerEdge VRTX. Also, use Basic or Digest Run As Account types for configuring the user
credentials. Select the More Secure option in Run As Account configuration, so that you can selectively distribute
the configuration to specific management servers.
For information on creating a Run As Account of type Simple Authentication, see the “Creating A Simple
Authentication Run As Account” section of the Dell Server Management Pack Suite Version 5.1 For Microsoft
System Center Operations Manager And System Center Essentials User's Guide at dell.com/support/manuals.
NOTE: Add the Server Management Action account to the OpsMgr administrator group.

Associate the created Run As Accounts with the Dell CMC Login Account and/or Dell DRAC/MC Login Account
profiles and select the appropriate class, group, or object on which you can configure the profile.
–

To enable slot summary discovery for CMC, override the enable property to True in Dell CMC Slot Discovery. It
is disabled by default.

–

To enable slot summary discovery for DRAC/MC, override the enable property to True in Dell DRAC/MC Slot
Discovery.
NOTE: After the slot discovery, if you remove the link between Run As Account with Run As Profile, or disable
the slot-discovery workflow, the discovered slots remain with old data.

Chassis Blade Correlation Monitoring Requirements
Chassis Blade Correlation In Distributed OpsMgr Environment
In a distributed OpsMgr 2007 R2 environment, enable server proxy on the management server where you discover and
monitor the CMC and/or DRAC/MC chassis. For more information, see Chassis Blade Correlation In Distributed OpsMgr
Environment.
NOTE: Enable CMC slot discovery and/or DRAC/MC slot discovery for the correlation feature to work.
NOTE: On systems using Server Administrator 7.2 DRAC tools, it is recommended to upgrade to Server
Administrator 7.3 DRAC tools for the blade server slot correlation, and slot-discovery features to function properly.
To enable the proxy agent:
1.

In the OpsMgr console, click Administration.

In the Administration pane, expand Administration → Device Management → Management Servers.

Select the management server where you have discovered the chassis devices.

Right-click and select Properties.

In the Management Server Properties dialog box, click the Security tab.

Select the Allow this server to act as a proxy and discover managed objects on other computers option.

Click OK.

Managed System Requirements
Server In-Band Monitoring Requirements
To enable Server (In-band) Monitoring, install any supported Server Administrator versions from 6.4 to 7.3 (including the
Server Administrator Storage Management Service) on a managed node.
The following table lists the supported Server Administrator versions on the managed system and the corresponding
features.
Table 6. Server In-Band Monitoring Requirements

Feature

Version 6.4

Version 6.5

Version 7.0

Version 7.1

Version 7.2

Version 7.3

Discovery,
inventory, and
monitoring of
Dell servers
running the
Windows
operating
system
Basic network
interface
attributes
Enriched
network
interface
attributes
Monitoring
iDRAC
View the
Express
Service code
NOTE: If a system has Server Administrator version lower than 6.4, the Dell servers are grouped under Unmanaged
and monitoring is disabled.
NOTE: If you want to upgrade or uninstall Server Administrator on the managed system, the Alerts View of the
managed system may display the following error: Script or Executable failed to run. If the
managed system is not a management server, then switch the system to the Maintenance Mode until the upgrade
or uninstall completes. If the managed system is the management server, you may manually close the alerts after
the upgrade or uninstall is complete.
NOTE: On systems using Server Administrator 7.2 DRAC tools, it is recommended to upgrade to Server
Administrator 7.3 DRAC tools.

DRAC Monitoring Requirements Using Server In-Band Feature
•

Install Server Administrator (including the Server Administrator Storage Management Service) to enable in-band
troubleshooting tasks. To launch Server Administrator and enable Remote Desktop feature on systems with iDRAC 7
make sure that:

–

Server Administrator is installed on the iDRAC 7 host system

–

The hostname of the iDRAC 7 host is resolved from the management system

–

Server Administrator port is set to the default port, that is, 1311

–

Remote desktop is enabled on the iDRAC 7 host system

Installing, Uninstalling, And Upgrading Dell
Server Management Pack Suite

Installing The Dell Server Management Pack Suite
To install and enable the various monitoring features supported by Dell Server Management Pack Suite:
1.

Run the Dell Server Management Pack Suite installer to extract the management packs.
For more information, see Installing The Dell Server Management Pack Suite Using The Installer.

Enable the supported monitoring features using the Feature Management Dashboard.
For more information, see Importing Monitoring Features Using Dell Feature Management Dashboard.

Before Installing The Dell Server Management Pack Suite On OpsMgr 2012
For systems running OpsMgr 2012, ensure that the SNMP Monitoring Account profile has an association for All targeted
objects with a default Community Run As Account. For more information, see Configuring OpsMgr 2012 To Monitor Traps
And Trap-Based Unit Monitors.

Installing The Dell Server Management Pack Suite Using The Installer
NOTE: Install Windows PowerShell 2.0 on all the management servers.
1.

Download the Dell_Server_Management_Pack_Suite_v5.1_Axx.exe (where xx is the Dell Server Management Pack
release number) from dell.com/support.

Run the .exe file and specify a path to extract the contents of the self-extractable zip file.

Launch the Dell_Server_Management_Pack_Suite_v5.1_x86_x64.exe file from the extracted location.
The welcome screen for Dell Server Management Suite Pack is displayed.

Click Next.
The license agreement is displayed.

5.
6.

To continue the installation, accept the license terms after reading them, and click Next.
Click Change (if required) to change the default installation folder and click Next.
The Enter License Credentials screen is displayed.

(Optional) Select the Configure License Credentials check box for enabling the licensed features.
NOTE: Dell Device Helper Utility requires user credentials to retrieve license and license statistics from Dell
Connection License Manager. Provide the user credentials of a domain user with local administrator
privileges for the Dell Device Helper Utility, as the helper utility caches license data locally in the Program
Files folder. Local administrator privileges are required to access the Program Files folder. The user
credentials are used only for configuring the Dell Device Helper utility and not cached or stored anywhere by
the Server Management Pack Suite.

NOTE: During the installation, the installer creates the Dell Connections License Manager domain groups in
the Windows Server Active Directory. If the domain groups are not automatically created during installation,
then manually create them. For more information, see Creating Connections License Manager Domain
Groups.
8.

Type the user credentials and click Next.

Click Install.

10. Click Finish on the Install Shield Wizard Completed screen.
The Management packs are extracted to the location where Dell Server Management Pack Suite is installed. The
default location is C:\Program Files\Dell Management Packs\Server Mgmt Suite\5.1. To import the Management
Packs (MP) and enable Monitoring features, see Importing Monitoring Features Using Dell Feature Management
Dashboard.
The Dell Feature Management Pack is automatically imported if the installation has completed successfully. The
Feature Management Dashboard is shown under Monitoring → Dell on the OpsMgr console. The dashboard will be
populated with the available monitoring features after some time.
NOTE: The installer has to be run on all the management servers that are used to monitor the Server out-of-band
devices. The installer registers the DellDeviceHelper.dll on the management server. The default location is C:
\Program Files\Dell Management Packs\Server Mgmt Suite\5.1\Library.
NOTE: The installer can also be used to extract the management packs. To extract the management packs, run the
installer on a Windows client operating system.
A log file containing information of installation is generated after the installation of Dell Server Management Pack Suite.
The default location is C:\Program Files\Dell Management Packs\Server Management Pack\5.1.

Using The Repair Option In The Installer
This feature repairs any installation errors that may have occurred while installing the Dell Server Management Pack
Suite.
1.

Launch the Dell_Server_Management_Pack_Suite_v5.1_x86_x64.exe file from the extracted location.
The welcome screen for Dell Server Management Suite Pack is displayed.

Click Next.
The Program Maintenance screen is displayed.

Select Repair and click Next.
The Ready to Repair the Program screen is displayed.

4.
5.

Select Configure License Credentials for enabling licensed features.
Type the user credentials and click Next.
The Ready to Repair the Program screen is displayed.

Click Install.
The Installation Completed Successfully screen is displayed.

Click Finish.
NOTE: The Repair option is not available through Add/Remove Programs from the Control Panel.

Using The Modify Option In The Installer
The Modify option in the installer, modifies the Dell Server Management Pack features that are installed.

NOTE: The Modify option is not available on systems running the 32-bit operating system.
1.

Launch the Dell_Server_Management_Pack_Suite_v5.1_x86_x64.exe file from the extracted location.
The welcome screen for Dell Server Management Suite Pack is displayed.

Click Next.
The Program Maintenance screen is displayed.

Select Modify and click Next.
The Enter License Credentials screen is displayed.

Select theConfigure License Credentials check box (if required) for enabling licensed features.

Type the user credentials and click Next.
The Ready to Modify the Program screen is displayed.

Click Install.
The Installation Completed Successfully screen is displayed.

Click Finish.

Importing Monitoring Features Using Dell Feature Management Dashboard
Dell Feature Management Dashboard allows you to view the available Dell Server Management Pack Suite’s Monitoring
features and enable them automatically for importing, upgrading, and removing the management packs that are required
by a particular feature.
In a distributed setup (including distributed resource pool in OpsMgr 2012), Dell Feature Monitoring MP identifies one
management server from the list of management servers to host all feature management activities such as discoveries,
alerts, and tasks.
To import the monitoring features
1.

Launch the OpsMgr console.

From the Navigation pane, click Monitoring.

Expand Monitoring → Dell → Feature Management Dashboard.

On the Feature Management Dashboard pane you can view the list of features installed, the version currently in
use, the version you can upgrade to, the level of monitoring, total licenses, and licenses in use.

Select the Monitoring feature you want to install.
For more information, see Monitoring Features Supported By Dell Management Pack Suite.

Under the Tasks pane, expand Dell Monitoring Feature Tasks.
NOTE: In System Center Operations Manager 2007 R2 or System Center Essentials 2010, the Tasks pane is
referred to as Actions pane.

Click a task to import/upgrade a feature.
For more information, see Feature Management Tasks.

On the Run Task screen, make sure that the Use the predefined Run As Account option is selected.

Click Run.

After the task has successfully completed, click Close.

10. Repeat step 4 to step 9 for each Monitoring feature you want to enable.
NOTE: Wait for a task to complete before launching another task using the Feature Management Dashboard.

Feature Management Tasks
The following table lists the tasks available on the Feature Management Dashboard. Some tasks listed below appear
only after you have imported a particular Monitoring feature.
NOTE: Ignore the errors pertaining to reimporting of existing management packs under the error logs in the Event
log. These errors occur when Feature Management Dashboard reimports all the dependent MPs that are already
imported while importing a Monitoring Feature.
NOTE: Wait for a task to complete (view the state update change in the dashboard) before launching another task
using the Feature Management Dashboard.
Table 7. Feature Management Tasks

Tasks

Description

Server (Out-of-band) Monitoring
Configure License Server

Configures the Dell Connections License Manager. For
more information, see Configuring Dell Connections
License Manager URL.
NOTE: Perform this task before importing the
Server (Out-of-band) Monitoring feature, as the
Dell servers are discovered only after the Dell
Connections License Server is configured.

Launch Dell Connections License Manager

Launches the Dell Connections License Manager
console. For more information, see Dell Connections
License Manager User’s Guide at dell.com/support/
manuals.
NOTE: While configuring the Dell Connections
License Manager, the License Manager task is
enabled only after the configuration of the
LicenseWebUI URL is completed. For more
information, see Configuring Dell Connections
License Manager URL.
NOTE: The Configure License Server and Launch
Connections License Manger are common tasks
for all the Monitoring features on Feature
Management Dashboard.

Import Server (Out-of-band) Scalable Feature

Enables the Scalable edition of Server (Out-of-band)
Monitoring feature.

Import Server (Out-of-band) Detailed Feature

Enables the Detailed edition of Server (Out-of-band)
Monitoring feature.

Set to Server (Out-of-band) Scalable Feature

If the Detailed feature is running on the system, the
Feature Management Dashboard switches from the
Detailed Feature to the Scalable Feature.
On upgrading from the previous version, run this task to
use the latest version for this monitoring feature.

Set to Server (Out-of-band) Detailed Feature

If the Scalable feature is running on the system, the
Feature Management Dashboard switches from the
Scalable Feature to the Detailed Feature.

Tasks

Description
On upgrading from the previous version, run this task to
use the latest version for this monitoring feature.

Set Server (Out-of-band) Monitoring as Preferred
Monitoring Method

This task enables the Out-of-band Monitoring feature
as the preferred monitoring method for your Dell server,
when the Dell servers in the setup are monitored
through both, In-band Monitoring feature, and Out-ofband Monitoring feature.

Remove Server (Out-of-band) Feature

Removes the Server (Out-of-band) Monitoring feature.

Server (In-band) Monitoring
Import Server (In-band) Detailed Feature

Enables the Detailed edition of Server (In-band)
Monitoring feature.

Import Server (In-band) Scalable Feature

Enables the Scalable edition of Server (In-band)
Monitoring feature.

Set Server (In-band) Monitoring as Preferred
Monitoring Method

This task enables the In-band Monitoring feature as the
preferred monitoring method for your Dell server, when
the Dell servers in the setup are monitored through
both, In-band Monitoring feature and Out-of-band
Monitoring feature.

Set to Server (In-band) Scalable Feature

Set to Server (In-band) Detailed Feature

If the Scalable feature is running on the system, the
Feature Management Dashboard switches from the
Scalable Feature to the Detailed Feature.
On upgrading from the previous version, run this task to
use the latest version for this monitoring feature.

Set Informational Alerts On (Server In-band)

Informational alerts are turned on when the Server (Inband) Scalable Monitoring is in use.

Set Informational Alerts Off (Server In-band)

Informational alerts are turned off when the Server (Inband) Scalable Monitoring is in use.

Remove Server (In-band) Feature

Removes the Server (In-band) Monitoring feature.

DRAC Monitoring
Import DRAC Monitoring Feature

Enables the DRAC monitoring feature.

Upgrade DRAC Monitoring Feature

Upgrades to the latest version of the DRAC monitoring
feature.

Remove DRAC Monitoring Feature

Removes the DRAC monitoring feature.

Chassis Monitoring
Import Chassis Monitoring Feature

Enables the chassis monitoring feature.

Tasks

Description

Upgrade Chassis Monitoring Feature

Upgrades to the latest version of the chassis monitoring
feature.

Remove Chassis Monitoring Feature

Removes the chassis monitoring feature.

Chassis Modular Server Correlation
Import Chassis Modular Server Correlation Feature

Enables the chassis modular server correlation feature.

Upgrade Chassis Modular Server Correlation Feature

Upgrades to the latest version of the chassis modular
server correlation feature.

Remove Chassis Modular Server Correlation Feature

Removes the chassis modular server correlation
monitoring feature.

Upgrading Monitoring Features Using The Dell Feature
Management Dashboard
1.

Launch the OpsMgr console.

From the navigation pane, click Monitoring.

Click Dell → Feature Management Dashboard.
On the Feature Management Dashboard pane, you can view the list of features installed, the version currently in
use, the version you can upgrade to, the level of monitoring, total licenses, and the licenses in use.

Select the feature you want to upgrade.

Under the Tasks pane, expand Dell Monitoring Feature Tasks.
NOTE: In System Center Operations Manager 2007 R2, or System Center Essentials 2010, the Tasks pane is
referred to as Actions pane.

Click on the upgrade task you want to perform. For more information, see Feature Management Tasks.

On the Run Task upgrade screen, select Use the predefined Run As Account option.

Click Run.
CAUTION: If there are any dependencies or associations that have to be overridden, which result in data loss,
the task will fail with the appropriate message. To proceed with the task, click Override and set the
AutoResolve Warnings/Errors override to True. For more information, see Feature Management Dashboard
Task Fails.

After the task is complete, click Close.

The following table lists the monitoring features that can be customized using the Feature Management Dashboard.
Table 8. Customizing Monitoring Features Using Feature Management Dashboard

Features

Scalable

Detailed

Server (In-band) Monitoring

Inventory and health monitoring at
server and component group level

Inventory and health monitoring of
individual components.

Server (Out-of-band) Monitoring

•

Inventory up to individual
components
Health monitoring only at server
and component group level

•

Inventory and health monitoring
of individual components.
View metrics for power,
temperature, and network
interface cards.

Features

Scalable

Detailed

DRAC Monitoring

•
•

DRAC inventory
DRAC health monitoring

N/A

Chassis Monitoring

•
•
•

Blade inventory
Chassis slots summary
Health monitoring of chassis

N/A

Chassis Modular Server Correlation

Inventory and health monitoring from
chassis up to individual components
inside a blade

N/A

Upgrading From Previous Management Packs
You can upgrade to Dell Server Management Pack Suite version 5.1 using the Dell Feature Management Dashboard.

Upgrading From Dell Server Management Pack Suite Version 5.0.1 Using The Installer
When you run the installer, it detects the installed features from Dell Server Management Pack Suite version 5.0.1 and
automatically upgrades the Feature Management Pack to version 5.1.
When you upgrade from version 5.0.1 to the current version, the Feature Monitoring Management Pack is automatically
imported.
NOTE: The installer may display a message prompting a restart after the upgrade is completed, ignore this
message as a restart is not required.

Upgrading From Dell Server Management Pack Suite Version 4.1 Using Dell Feature
Management Dashboard
NOTE: Overrides targeted to a specific object are not carried forward while upgrading to Dell Server Management
Pack Suite version 5.1, even if the override MPs are carried over.
It is recommended to use the Dell Feature Management Dashboard to upgrade the monitoring features.
To upgrade the monitoring features using the Dell Feature Management Dashboard:
1.

Launch the OpsMgr console and click Monitoring.

In Monitoring, browse to Dell → Feature Management Dashboard.
The Feature Management Dashboard pane lists the monitoring features and their versions present in the OpsMgr.

Select the monitoring feature you want to upgrade.

Under Tasks, expand Dell Monitoring Feature Tasks.
NOTE: In System Center Operations Manager 2007 R2 or System Center Essentials 2010, the Tasks pane is
referred to as Actions pane.

Select the task to upgrade the monitoring feature.
For more information, see Feature Management Tasks.

On the Run Task upgrade screen, select the Use the predefined Run As Account option.

Click Run.

CAUTION: If there are any dependencies or associations that you must override and which will result in data
loss, the task will fail with the appropriate message. To proceed with the task, click Override and set the
AutoResolve Warnings/Errors override to True. For more information, see Feature Management Dashboard
Task Fails.
8.

After the task is complete, click Close.
While upgrading, any overrides (customizations to discovery, monitors, rules, and so on) from previous versions of
Dell Server Management Pack are carried over to Dell Server Management Pack Suite version 5.1.

Upgrading From OpsMgr 2007 R2 To OpsMgr 2012
If you have already imported the Dell Server Management Pack Suite version 5.1 Management Packs on your system
and then upgraded to OpsMgr 2012, the Chassis and DRAC monitoring feature will be automatically upgraded in the next
Feature Monitoring Pack discovery cycle. During this upgrade, Chassis Monitoring and DRAC Monitoring Management
Packs specific to OpsMgr 2007 R2 will remain along with the just imported OpsMgr 2012 specific Chassis Monitoring and
DRAC Monitoring Management Packs.
CAUTION: Close or resolve all the Chassis and DRAC alerts before upgrading to OpsMgr 2012. It is recommended to
take a backup of Chassis monitoring and DRAC monitoring override references for Custom Group and Instance
Level override as those overrides may be lost during the upgrade.
In OpsMgr 2012, the Network Monitoring Stack has been upgraded, to use the new Network Monitoring features in
OpsMgr 2012, it is recommended to re-discover the Dell devices using the new OpsMgr 2012 Network Device Discovery
Wizard. After the Chassis Monitoring and DRAC Monitoring features have been upgraded in OpsMgr 2012, it is
recommended to:
•

Remove the Chassis and DRAC devices that are under Legacy Network Devices.

•

Rediscover the Chassis and DRAC devices as nodes. For more information, see technet.microsoft.com/en-us/library/
hh278846.aspx.

•

Remove the Dell CMC (OM07) MP and Dell DRAC (OM07) MP files from OpsMgr 2012 as the functions of these MPs
are performed by Dell CMC (OM12) MPs and Dell DRAC (OM12) MPs in OpsMgr 2012.

For details on how to upgrade from OpsMgr 2007 R2 to OpsMgr 2012, see technet.microsoft.com/en-us/library/
hh476934.aspx.
NOTE: To make sure that the feature management workflows are functioning at an optimal level, restart the root
management server after upgrading to OpsMgr 2012.

Upgrading From OpsMgr 2012 To OpsMgr 2012 SP1
You can upgrade from OpsMgr 2012 to OpsMgr SP1. Upgrading to OpsMgr 2012 SP1 will not impact the existing Dell
Server Management Pack Suite features and functionalities. For more information on OpsMgr SP1 setup, see
Prerequisites.
NOTE: You cannot upgrade to OpsMgr 2012 SP1 from OpsMgr 2007 R2. To upgrade to OpsMgr 2012 SP1, you must
first upgrade from OpsMgr 2007 R2 to OpsMgr 2012. For information about upgrading from OpsMgr 2012 to OpsMgr
2012 SP1, see http://technet.microsoft.com/en-us/library/jj899854.aspx.

Post-Installation Tasks For The Dell Server Management Pack Suite
Perform the following post-installation tasks after you import the management packs:
1.

Configure CMC Monitoring feature for discovering Chassis Slots Summary and Server Modules.

For more information, see Configuring the Dell Chassis Management Controller Feature For Correlating Server
Modules With Chassis Slot Summary.
2.

Configure Dell Server Management Pack Suite to get licenses from Dell Connections License Manager to enable
Server (Out-of-band) Monitoring feature.
For more information, see Configuring Dell Connections License Manager URL.

Configuring OpsMgr 2012 To Monitor Traps And Trap-Based Unit Monitors
To monitor traps, and trap-based unit monitors in OpsMgr 2012:
1.

Launch OpsMgr 2012, and click Administration.

In the Administration pane, browse to Run As Configuration→ Profiles.

From the list of available profiles, right-click SNMP Monitoring Account and click Properties.
The Introduction screen is displayed.

Click Next.
The Specify the Run As profile's general properties screen is displayed.

Click Next.
The Run As Accounts screen is displayed.

Click Add.

Select the community string to discover the devices from the Run As account drop-down list.

The Add a Run As Account screen is displayed.
NOTE: Create a Community String Run As Account if none is present. For more information, see Creating Run
As Account For SNMP Monitoring.
NOTE: If you are using multiple Run As Accounts to discover devices, associate each device with its
associated Run As Account. For more information, see Associating Multiple Run As Accounts.
8.

Click OK.

After the wizard is complete, click Close.

Creating Run As Account For SNMP Monitoring
1.

Launch OpsMgr 2012, and click Administration.

In the Administration pane, browse to Run As Configuration → Accounts.

Right-click Accounts and click Create Run As Account.
The Introduction screen is displayed.
NOTE: For more information on Run As Account for Network Monitoring, see the Microsoft TechNet site at
technet.microsoft.com/en-us/library/hh212920.aspx.

Click Next.
The General Properties screen is displayed.

Select Community String from the Run As Account type: drop-down list.

Type the community string name in the Display name: text box and click Next.

Provide the account credentials in the Community string text box and click Next.
The Distribution Security screen is displayed.

Select the Less secure - I want the credentials to be distributed automatically to all managed computers. option,
and click Create.

After the wizard is complete, click Close.

Associating Multiple Run As Accounts
1.

Follow step 1 to step 6 under Configuring OpsMgr 2012 To Monitor Traps And Trap-Based Unit Monitors.

On the Add a Run As Account screen, select the A selected class, group, or object option.

Click Select → Class.
The Class Search screen is displayed.
NOTE: You can also associate the community string Run As Account with Object and Group. For more
information, see the Microsoft documentation for OpsMgr 2012 at technet.microsoft.com.

In the Filter by (optional) text box enter the class name. Depending on the type of device, type Dell Server, Dell
CMC, Dell DRAC/MC, or Dell RAC classes.

Click Search.

Under Available items, select the class you want to add.

Click OK.

On the Add Run As account screen, click OK.

Repeat step 2 to step 8 for each type of class you want to manage.

10. Click Save.
11. After the wizard is complete, click Close.

Configuring Dell Connections License Manager URL
Perform this task before importing the Server (Out-of-band) Monitoring feature, as Dell Servers are discovered only after
the Dell Connections License Server is configured.
NOTE: If you have already imported the Server (Out-of-band) Monitoring feature, the Dell servers are discovered
only in the next discovery cycle and an alert is generated in the Feature Management Dashboard prompting you to
configure the Dell Connections License Manager URL. For more information, see Feature Management Alerts.
NOTE: If the management server has been restarted, the discovered Dell servers will appear only after the next
discovery cycle.
1.

Install the Dell Connections License Manager. For more information, see Dell Connections License Manager
Version 1.0 Installation Guide at dell.com/support/manuals.

Obtain licenses for the monitoring feature. For more information, see the "Managing Connections License Manager"
section in the Dell Connections License Manager Version 1.0 User’s Guide at dell.com/support/manuals.

Launch the OpsMgr 2012 console.

From the navigation pane, click Monitoring.

Expand Monitoring → Dell → Feature Management Dashboard.

Select Server (Out-of-band) Monitoring feature.

From the Dell Monitoring Feature Tasks pane, select Configure License Server.
The Run Task - Configure License Server screen is displayed.

Click Override.

In the LicenseWebServiceURL parameter, under the New Value column type the license web service URL (the
license webservice URL uses the default port as 8543) in the following format http://: /.

The Override Task Parameters screen is displayed.

For example: http://10.56.123.255:8543/.
10. In the LicenseWebUIURL parameter, under the New Value column type the license web UI URL (the license web UI
URL uses the default port as 8544) in the following format http://: /.

For example: http://10.56.123.255:8544/.
11. Click Override.
The Run Task - Configure License Server screen is displayed.
12. Click Run.
The Task Status - Configure License Server screen is displayed. The Configure License Server task takes several
minutes to complete.
NOTE: Wait for the task to complete (view the state update change in the dashboard) before launching
another task through the Feature Management Dashboard.

Uninstalling The Dell Server Management Pack Suite
Removing Monitoring Features Using Dell Feature Management Dashboard
It is recommended to use the Dell Feature Management Dashboard to remove the management packs. Before removing
any of the Monitoring features, close or resolve all open alerts. While removing a monitoring feature, the Feature
Management Dashboard exports all override references as backup in the installation folder, but custom group
information and override instance level information cannot be reused in the future.
To remove the monitoring features using the Dell Feature Management Dashboard:
1.

Launch OpsMgr, click Monitoring.

In the Monitoring pane, browse to Dell → Feature Management Dashboard.
The Feature Management Dashboard pane displays the list of monitoring features present in the OpsMgr.

Select the monitoring feature you want to remove.

Under the Tasks pane, expand Dell Monitoring Feature Tasks.
NOTE: In System Center Operations Manager 2007 R2 or System Center Essentials 2010, the Tasks pane is
referred to as Actions pane.

Click Remove Feature to remove the monitoring feature.
For example, to remove Server (In-band) Monitoring feature, click Remove Server (In-band) Feature under the
Tasks pane.

On the Run Task - Remove Feature screen, select the Use the predefined Run As Account option.

Click Close after the task is complete.
NOTE: Removing any of the features may affect the scope of some user roles.

Uninstalling The Dell Server Management Pack Suite
To uninstall the Dell Server Management Pack Suite:
1.

Click Start → Control Panel → Uninstall a program.

Right-click Dell Server Management Pack Suite and click Uninstall.

Follow the instructions on the screen to complete the uninstallation process.

Or double-click the installer, select Remove, and follow the instructions on the screen.
NOTE: While uninstalling, a message The following applications should be closed before
continuing the installation: COM Surrogate is displayed as the COM Surrogate process is
running the DellDeviceHelper.DLL in the background and it needs to be closed. Select the Automatically close
applications and attempt to restart them after the setup is complete option. Click OK to proceed with the
uninstallation.
NOTE: Uninstallation of Dell Server Management Pack suite will not remove the Dell Management Packs imported
in the OpsMgr. Use Feature Management Dasboard to remove the monitoring features and then uninstall the
Feature Management Dashboard manually.

Access Privileges
The OpsMgr internally handles the access privileges for different operations. These can be set up using the User Roles
option under Administration → Security feature on the OpsMgr console. The profile of your role determines what
actions you can perform.
For more information on security considerations, see the documentation for Microsoft System Center 2012 Operations
Manager, Microsoft System Center 2012 SP1 Operations Manager, Microsoft System Center Operations Manager 2007
R2, or the Microsoft Systems Center Essentials 2010 Online Help at technet.microsoft.com.

Troubleshooting

The following chapter provides information for troubleshooting installation related errors.

Feature Management Dashboard Does Not Populate
The Feature Management Dashboard runs on all the management servers in a distributed environment to discover a
Feature Management Host Server.
•

If you have manually imported the Feature Monitoring MP without running the installer on the management server,
the Feature Management Dashboard will not be populated. For more information, see Installing The Dell Server
Management Pack Suite Using The Installer.

•

Depending on the timing of discovery on each of the management servers, the dashboard may get populated in
duration varying from a few minutes to maximum of a day’s cycle. To populate the dashboard within 40 minutes,
decrease the frequency of the Dell Feature Management Host Discovery to a minimum of 15 minutes and Dell
Registry based Server Management Suite Discovery to a minimum of 10 minutes. It is recommended to revert the
overrides made to the Discoveries once the Feature Management Dashboard is populated.

Feature Management Dashboard Task Fails
Performing upgrade task in Feature Management Dashboard can result in data loss; for example, if there are any
dependencies or associations on the monitoring feature being modified, the upgrade task will fail with the appropriate
message.
CAUTION: Overriding task parameters will results in management pack or operational data loss.
1.
2.

Launch OpsMgr console and click Monitoring.
In the Monitoring pane, browse to Dell → Feature Management Dashboard.
The Feature Management Dashboard pane displays the list of management pack present in OpsMgr and the
management pack version to which you can upgrade.

Select the monitoring feature.

Under Tasks, expand Dell Monitoring Feature Tasks.

Click the upgrade monitoring task.
For example, to upgrade Chassis Monitoring feature, click Upgrade Chassis Monitoring Feature under Dell
Monitoring Feature Tasks.

On the Run Task — Upgrade Monitoring Feature screen, click Override.
The Override Task Parameters screen is displayed.

From the drop-down menu in the New Value column, change the value of AutoResolve Warnings/Errors to True.

Click Override.

Click Run to run the task.

Feature Management Alerts
The following alerts are generated in the Feature Management Alerts on the dashboard, if the Dell Device Helper Utility
or the Dell Connections License Manager server is not correctly installed, or the license server has insufficient licenses
for monitoring Dell servers through the Dell Server (Out-of-band) Monitoring feature.
Table 9. Feature Management Alerts

Alert Text

Alert State

Cause

Resolution

Dell FMP: Dell Device
Helper Utility is either
not present or
incompatible with Dell
Server (out-of-band)
Management Pack.

Critical

The Dell Device Helper Utility
version 5.1 was not found or
the Dell Device Helper Utility
is corrupted.
A version higher than 5.1 of
Dell Device Helper Utility
was found.
A version lower than 5.1 of
Dell Device Helper Utility
was found.

Run the Dell Server
Management Pack Suite
version 5.1 installer on the
management server.

Dell FMP: Dell License
Server is not configured
properly.

Critical

The Dell Connections
License Server is not
configured.

Install and configure the Dell
Connections License Server
URL. For more information,
see Configuring Dell
Connections License
Manager URL.

Dell FMP: Dell License
Server is not reachable.

Critical

Unable to contact the Dell
Connections License Server.

Make sure that the Dell
Connections License Server
URL is configured correctly.
For more information, see
Configuring Dell
Connections License
Manager URL.
Check if the Dell
Connections License Server
is accessible.

Dell FMP: Dell Licenses
for a feature are
insufficient or not
available.

Critical

Licenses are not present on Purchase additional licenses
the Dell Connections License and import them into the Dell
Server.
Connections License Server.
License usage for a
monitoring feature has
exceeded the monitoring
capacity.

Warning

License usage for a
monitoring feature is
approaching the total
monitoring capacity.

Purchase additional licenses
and import them into the Dell
Connections License Server.

Critical

Unable to process licenses
for a monitoring feature.

Make sure that the Dell
Connections License Server
is configured correctly. For
more information, see Dell

Connections License

Alert Text

Alert State

Cause

Resolution

Manager Version 1.0 User’s
Guide at dell.com\support
\manuals.
Check if the Dell
Connections License Server
is accessible.
Check the access privileges
for getting the license from
the Dell Connections
License Server.

Health Service Of The Feature Management Host Server Is Down
In a distributed setup (including distributed resource pool in OpsMgr 2012), Dell Feature Monitoring MP identifies one
management server from the list of management servers to host all feature management activities such as discoveries,
alerts, and tasks. If the selected management server has stopped functioning, the executed Feature Management tasks
will fail. If such a selected management server is corrupt or health service cannot be obtained, decommission the
management server to remove stale objects. For more information, see technet.microsoft.com/en-us/library/
hh456439.aspx.
The Dell Feature Management Pack switches to a new Feature Management Host Server and hosts the features in the
subsequent discovery cycle.

Creating Connections License Manager Domain Groups
The following groups are created in the Windows Server Active Directory during installation of Dell Server Management
Pack Suite or Dell Connections License Manager:
•

Dell Connections License Administrators

•

Dell Connections License Operators

•

Dell Connections License Users

If the preceding domain groups are not automatically created during installation, then manually create the groups. To
create domains and add users to domains, see the Windows documentation from Microsoft at technet.microsoft.com.
NOTE: After creating the required domain groups add your Management Server Machine Account as part of the
Dell Connections License Users group and add the current user account to the Dell Connections License
Administrators group.

Manually Configuring The User Credentials For Dell Device Helper
Utility
The Dell Device Helper Utility requires user credentials to obtain licenses from the Dell Connections License Manager. If
the installer fails to configure the user credentials for the Dell Device Helper Utility, then manually configure the user
credentials.
To configure the user credentials for dell device helper utility:
1.

Click Start → Run.

Type DcomCnfg to open the DCOM Configuration window.

Expand Component Services → Computers → My Computer → COM+ Applications → Dell Device Helper.

Right-click Dell Device Helper and click Properties.

In the Dell Device Helper Properties window, click the Identity tab.

Select This user: option and provide the user credentials.

Click OK.
NOTE: Add this user to the Dell Connections License Manager groups. For more information, see Creating
Connections License Manager Domain Groups.

Domain User Credentials
Dell Connections License Manager (DCLM) uses domain membership to determine the privileges for granting a license.
Therefore, the Dell Device Helper COM+ application requires domain user credentials to obtain the licenses from DCLM.
The credentials are directly configured in the COM+ application, in the Dell Device Helper Properties → This user:
window. The password is not stored in the Dell Server Management Pack Suite or COM+ application for later use.

Dell Connections License Statistics Are Not Updated In The Feature
Management Dashboard
Workflow related to updating the Dell Connections License statistics run as part of the Management Server Action
Account (MSAA). Add the MSAA to one of the following domain groups:
•

Dell Connections License Administrators

•

Dell Connections License Operators

•

Dell Connections License Users

It is recommended to add the MSAA to the Dell Connections License Users group.

Chassis And DRAC Overrides Are Not Transferred After Upgrading
To OpsMgr 2012
If the Chassis and DRAC overrides are not transferred after upgrading to OpsMgr 2012 from OpsMgr 2007 R2, first run the
Chassis upgrade task from the Feature Management Dashboard to transfer the Chassis overrides, then run the DRAC
upgrade task from Feature Management Dashboard to transfer the DRAC overrides.

Accessing Documents From Dell Support Site

To access the documents from Dell Support site:
1.

Go to dell.com/support/manuals.

In the Tell us about your Dell system section, under No, select Choose from a list of all Dell products and click
Continue.

In the Select your product type section, click Software and Security.

In the Choose your Dell Software section, click the required link from the following:

–

Client System Management

–

Enterprise System Management

–

Remote Enterprise System Management

–

Serviceability Tools

To view the document, click the required product version.
NOTE: You can also directly access the documents using the following links:
•

For Enterprise System Management documents — dell.com/openmanagemanuals

•

For Remote Enterprise System Management documents — dell.com/esmmanuals

•

For Serviceability Tools documents — dell.com/serviceabilitytools

•

For Client System Management documents — dell.com/OMConnectionsClient

•

For OpenManage Connections Enterprise systems management documents — dell.com/
OMConnectionsEnterpriseSystemsManagement

•

For OpenManage Connections Client systems management documents — dell.com/OMConnectionsClient

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