Dell Server Management Pack Suite Version 5 2 0 For Microsoft System Center Operations Manager Owners Manual 5.2.0 Installation Guide

2014-11-13

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Dell Server Management Pack Suite Version 5.2.0 For Microsoft System Center Operations Manager Installation Guide
Overview
Installing, Uninstalling, And Upgrading Dell Server Management Pack Suite
Installing, Upgrading, And Removing Monitoring Features
- Importing The Dell Server Management Packs Into OpsMgr
- Dell Feature Management Dashboard
Server In-Band Monitoring Feature
Server Out-Of-Band Monitoring Feature
DRAC Monitoring Feature
Chassis Monitoring Feature
Chassis Modular Server Correlation Feature
Troubleshooting
Appendix
- Installing The Out-Of-Band Monitoring Template
Accessing Documents From Dell Support Site

Dell Server Management Pack Suite Version

5.2.0 For Microsoft System Center Operations

Manager

Installation Guide

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you

how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other

jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

2014 - 04

Rev. A00

Contents

1 Overview......................................................................................................................5

Terms Used In This Document............................................................................................................. 5

Prerequisites.......................................................................................................................................... 6

Monitoring Features Supported By Dell Server Management Pack Suite...........................................6

Supported OpsMgr Versions For Monitoring Features ....................................................................... 6

2 Installing, Uninstalling, And Upgrading Dell Server Management

Pack Suite.......................................................................................................................9

Installing The Dell Server Management Pack Suite Using The Installer..............................................9

Upgrading Dell Server Management Pack Suite From Previous Versions........................................ 10

Upgrading From Dell Server Management Pack Suite Version 5.1 Using The Installer.............. 10

Upgrading From Version 5.0.1 And Prior Versions.......................................................................10

Upgrading From Previous Operations Manager................................................................................ 10

Upgrading From OpsMgr 2012 SP1 To OpsMgr 2012 R2............................................................ 10

Upgrading From OpsMgr 2012 To OpsMgr 2012 SP1.................................................................. 11

Upgrading From OpsMgr 2007 R2 To OpsMgr 2012................................................................... 11

Using The Modify Option In The Installer........................................................................................... 11

Using The Repair Option In The Installer............................................................................................11

Uninstalling The Dell Server Management Pack Suite....................................................................... 12

Removing Dell Server Management Pack Suite Using The Installer............................................12

Uninstalling The Dell Server Management Pack Suite Using Windows Control Panel...............12

Creating Connections License Manager Domain Groups.................................................................13

Domain User Credentials.................................................................................................................... 13

3 Installing, Upgrading, And Removing Monitoring Features........................ 15

Importing The Dell Server Management Packs Into OpsMgr............................................................15

Dell Feature Management Dashboard................................................................................................15

Importing Monitoring Features Using Dell Feature Management Dashboard............................16

Upgrading Monitoring Features Using The Dell Feature Management Dashboard....................17

Removing Monitoring Features Using Dell Feature Management Dashboard........................... 18

4 Server In-Band Monitoring Feature................................................................... 21

Management Packs............................................................................................................................. 21

Management Server (MS) Requirements............................................................................................ 21

Supported Operating Systems......................................................................................................22

Software Requirements.................................................................................................................22

Management Server Action Account............................................................................................22

Managed System Requirements.........................................................................................................23

Feature Management Tasks................................................................................................................23

5 Server Out-Of-Band Monitoring Feature.........................................................25

Management Packs.............................................................................................................................25

Management Server (MS) Requirements............................................................................................26

Configuring Dell Connections License Manager URL.......................................................................26

Feature Management Tasks................................................................................................................ 27

6 DRAC Monitoring Feature....................................................................................29

Management Packs.............................................................................................................................29

Management Server (MS) Requirements............................................................................................29

DRAC Monitoring Requirement....................................................................................................30

Feature Management Tasks................................................................................................................30

7 Chassis Monitoring Feature .................................................................................31

Management Packs............................................................................................................................. 31

Management Server (MS) Requirements............................................................................................ 31

Software Requirements................................................................................................................. 31

Chassis Monitoring Requirements................................................................................................32

Feature Management Tasks................................................................................................................33

8 Chassis Modular Server Correlation Feature...................................................35

Management Packs.............................................................................................................................35

Management Server (MS) Requirements............................................................................................36

Chassis Modular Server Correlation Monitoring Requirements..................................................36

Feature Management Tasks................................................................................................................36

9 Troubleshooting..................................................................................................... 37

Feature Management Dashboard Does Not Populate.......................................................................37

Feature Management Dashboard Task Fails.......................................................................................37

Feature Management Alerts................................................................................................................38

Health Service Of The Feature Management Host Server Cannot Be Obtained..............................39

Manually Configuring The User Credentials For Dell Device Helper Utility..................................... 40

Dell Connections License Statistics Are Not Updated In The Feature Management Dashboard... 40

10 Appendix................................................................................................................. 41

Installing The Out-Of-Band Monitoring Template............................................................................41

11 Accessing Documents From Dell Support Site..............................................43

Overview

This guide provides information to install, configure and use the Dell Server Management Pack Suite

version 5.2.0 with Microsoft System Center 2012 R2 Operations Manager, Microsoft System Center 2012

SP1 Operations Manager, Microsoft System Center 2012 Operations Manager, and Microsoft System

Center Operations Manager 2007 R2.

The integration of the Dell Server Management Pack Suite version 5.2.0 with System Center 2012 R2

Operations Manager, or System Center 2012 SP1 Operations Manager, or System Center 2012 Operations

Manager, or System Center Operations Manager 2007 R2 environment allows you to manage, monitor,

and ensure the availability of your Dell devices.

CAUTION: Perform the procedures in this document only if you have proper knowledge and

experience in using Microsoft Windows operating system and the System Center 2012 R2

Operations Manager, System Center 2012 SP1 Operations Manager, System Center 2012

Operations Manager, and System Center Operations Manager 2007 R2, to avoid data corruption

and/or data loss.

The Management Pack Suite Installer, Installation Guide, and Release Notes files are packaged in a self-

extracting executable Dell_Server_Management_Pack_Suite_v5.2_A00.exe file. You can download the

executable from dell.com/support.

Read the Management Pack’s release notes, which contain the latest information about software and

management server requirements, in addition to information about known issues. The release notes is

also posted to the Systems Management documentation page at dell.com/support/manuals.

Terms Used In This Document

The following terms are used throughout this document. Make sure to substitute the actual term

wherever appropriate.

NOTE: The term OpsMgr in this document is used to refer to Microsoft System Center 2012 R2

Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, Microsoft System

Center 2012 Operations Manager, and Microsoft System Center Operations Manager 2007 R2,

unless otherwise specified.

NOTE: The term OpsMgr 2012 in this document is used to refer to Microsoft System Center 2012 R2

Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, and Microsoft System

Center 2012 Operations Manager, unless otherwise specified.

NOTE: The term Dell Remote Access Controller (DRAC) devices in this document is used to refer to

DRAC 5, iDRAC 6, and iDRAC 7, unless otherwise specified.

NOTE: The term Chassis devices in this document is used to refer to Chassis Management

Controller (CMC), unless otherwise specified.

Prerequisites

To install the Dell Server Management Pack Suite version 5.2.0 on a management server, make sure that

you have the following available:

• OpsMgr

– 2012 R2

– 2012 SP1 — On systems running OpsMgr 2012 SP1, download and apply the Update Rollup 2 for

OpsMgr 2012 SP1 provided in the Microsoft knowledge base article KB2826664. For more

information, see support.microsoft.com/kb/2802159.

– 2012

– 2007 R2

• Microsoft .NET version 3.5 or later.

Monitoring Features Supported By Dell Server

Management Pack Suite

The following table lists the monitoring features supported by this version of Dell Server Management

Pack suite.

Table 1. Features Supported by Dell Server Management Pack Suite

Feature Description

Server In-band Monitoring In-band monitoring and inventory of the Dell

PowerEdge and PowerVault storage servers.

Server Out-of-band Monitoring (Agent-free

monitoring)

Out-of-band monitoring and inventory of Dell

PowerEdge and PowerVault storage servers.

DRAC Monitoring Monitoring and inventory of DRAC devices.

Chassis Monitoring Monitoring and inventory of Dell CMC devices.

Chassis Modular Server Correlation Correlation of Dell servers within a chassis, discovered

either using Server In-band or Out-of-band

monitoring feature.

Supported OpsMgr Versions For Monitoring Features

Table 2. Supported OpsMgr Versions For Monitoring Features

Monitoring Features OpsMgr

2012 R2/ 2012 SP1/ 2012 2007 R2

Server In-band

Server Out-of-band

Monitoring Features OpsMgr

DRAC

Chassis

Scalable

Detailed

Chassis Modular Server Correlation

Chassis Shared Storage

Component Correlation with Dell

Modular Servers

Table 3. Supported Dell Hardware Devices For OpsMgr Versions

Dell Hardware Device OpsMgr 2012 R2/ 2012 SP1/

2012 OpsMgr 2007 R2

Dell PowerEdge M1000e

Dell PowerEdge VRTX Supported only for:

• Chassis Monitoring Feature

– Scalable

• Chassis Modular Server

Correlation Monitoring

Feature

Installing, Uninstalling, And Upgrading

Dell Server Management Pack Suite

Installing The Dell Server Management Pack Suite Using

The Installer

1. Download the Dell_Server_Management_Pack_Suite_v5.2_Axx.exe (where xx is the Dell Server

Management Pack release number) from dell.com/support.

2. Run the .exe file and specify a path to extract the contents of the self-extractable zip file.

3. Launch the Dell_Server_Management_Pack_Suite_v5.2_x86_x64.exe file from the extracted

location.

The Dell Server Management Pack Suite welcome screen is displayed.

4. Click Next.

The license agreement is displayed.

5. To continue the installation, accept the license terms after reading them, and click Next.

6. Click Change (if necessary) to change the default installation folder and click Next.

The Enter License Credentials screen is displayed.

7. (Optional) Select the Configure License Credentials check box for enabling the licensed features.

NOTE: Licensed monitoring features require domain user credentials for retrieving licenses

from Dell Connection License Manager. Provide the domain user credentials in this window.

Since, monitoring features may cache license data in the Program Files folder, make sure that

the domain user has local administration rights on the management server where Dell Server

Management Pack Suite is installed. The user credentials are used for configuring the Dell

Helper Utility and not cached or stored anywhere by the Dell Server Management Pack Suite.

8. Type the user credentials and click Next.

9. Click Install.

10. Click Finish on the Install Shield Wizard Completed screen.

The Management packs are extracted to the location; C:\Program Files\Dell Management Packs

\Server Mgmt Suite\5.2.0.

Following are automatically imported after the installation of Dell Server Management Pack Suite:

• Server In-band monitoring feature.

• Server Out-of-band monitoring feature, if the licenses are configured and if the prerequisites are

met.

• Dell Feature Management Pack. The Feature Management Dashboard is displayed under

Monitoring → Dell on the OpsMgr console. Refer to the individual monitoring sections for

importing the monitoring features.

NOTE: The Server Out-of-band monitoring feature requires the installer to run on all the

management servers that are used to monitor the Dell Out-of-band servers. The installer registers

the Dell Device Helper Utility (COM+ application) on the management server. The default location is

C:\Program Files\Dell Management Packs\Server Mgmt Suite\5.2.0\Library.

NOTE: The installer can also be used to extract the management packs. To extract the management

packs, run the installer on a client system with Windows operating system.

A log file containing the installation information is generated after the installation of Dell Server

Management Pack Suite. The log file is available at the location where

Dell_Server_Management_Pack_Suite_v5.2_x86_x64.exe is extracted.

NOTE: During the installation, the installer creates the Dell Connections License Manager domain

groups in the Windows Server Active Directory. If the domain groups are not automatically created

during installation, then manually create them. For more information, see Creating Connections

License Manager Domain Groups.

Upgrading Dell Server Management Pack Suite From

Previous Versions

You can upgrade to Dell Server Management Pack Suite version 5.2.0 using the installer.

Upgrading From Dell Server Management Pack Suite Version 5.1 Using The

Installer

The installer automatically:

• Upgrades the Dell Server Management Pack Suite to version 5.2.0

• Upgrades the Server In-band monitoring feature to version 5.2.0

NOTE: The installer may display a message prompting a restart after the upgrade is completed,

ignore this message as a restart is not required.

Upgrading From Version 5.0.1 And Prior Versions

You cannot upgrade the Dell Server Management Pack Suite version 5.0.1 and earlier versions to version

5.2.0.

Upgrading From Previous Operations Manager

You can upgrade to OpsMgr from previous versions as per Microsoft guidelines. Refer to Microsoft

System Center documentation for the supported upgrade scenarios.

Upgrading From OpsMgr 2012 SP1 To OpsMgr 2012 R2

Upgrading to OpsMgr 2012 R2 will not impact the existing Dell Server Management Pack Suite features

and functionalities. For information about upgrading from OpsMgr 2012 SP1 to OpsMgr 2012 R2, see

technet.microsoft.com/en-us/library/dn249707.aspx.

Upgrading From OpsMgr 2012 To OpsMgr 2012 SP1

Upgrading to OpsMgr 2012 SP1 will not impact the existing Dell Server Management Pack Suite features

and functionalities. For information about upgrading from OpsMgr 2012 to OpsMgr 2012 SP1, see

technet.microsoft.com/en-us/library/jj899854.aspx.

Upgrading From OpsMgr 2007 R2 To OpsMgr 2012

For details on how to upgrade from OpsMgr 2007 R2 to OpsMgr 2012, see technet.microsoft.com/en-

us/library/hh476934.aspx.

NOTE: To make sure that the feature management workflows are functioning at an optimal level,

restart the root management server after upgrading to OpsMgr 2012.

Using The Modify Option In The Installer

The Modify option in the Dell Server Management Pack Suite installer, allows you to modify the license

credentials.

NOTE: The Modify option is not available on systems running the 32-bit operating system.

1. Run the Dell_Server_Management_Pack_Suite_v5.2_x86_x64.exe file from the folder where you

have extracted it.

The welcome screen for Dell Server Management Suite Pack is displayed.

2. Click Next.

The Program Maintenance screen is displayed.

3. Select Modify and click Next.

The Enter License Credentials screen is displayed.

4. (Optional) Select the Configure License Credentials check box for enabling licensed features.

5. Type the user credentials and click Next.

The Ready to Modify the Program screen is displayed.

6. Click Install.

The Installation Completed Successfully screen is displayed.

7. Click Finish.

Using The Repair Option In The Installer

The Repair option, allows you to repair any installation errors that may have occurred while installing the

Dell Server Management Pack Suite.

1. Launch the Dell_Server_Management_Pack_Suite_v5.2_x86_x64.exe file from the extracted

location.

The welcome screen for Dell Server Management Suite Pack is displayed.

2. Click Next.

The Program Maintenance screen is displayed.

3. Select Repair and click Next.

The Ready to Repair the Program screen is displayed.

4. (Optional) Select Configure License Credentials for enabling licensed features.

5. Type the user credentials and click Next.

The Ready to Repair the Program screen is displayed.

6. Click Install.

A progress screen displays the progress of the installation. Once the installation is completed, the

Installation Completed Successfully screen is displayed.

7. Click Finish.

NOTE: The Repair option is not available through Add/Remove Programs from the Control Panel.

Uninstalling The Dell Server Management Pack Suite

You can uninstall the Dell Server Management Pack Suite from the Windows Control Panel or using the

Remove option in the Dell Server Management Pack Suite installer.

Removing Dell Server Management Pack Suite Using The Installer

To remove Dell Server Management Pack Suite using the installer:

1. Start the Dell_Server_Management_Pack_Suite_v5.2_x86_x64.exe file from the extracted location.

The welcome screen for Dell Server Management Suite Pack is displayed.

2. Click Next.

The Program Maintenance screen is displayed.

3. Select Remove and click Next.

The Remove the Program screen is displayed

4. Click Remove.

The Dell Server Management Pack Suite is removed.

NOTE:

• While uninstalling, the following message is displayed: The following applications

should be closed before continuing the installation: COM Surrogate as the

COM surrogate process is running the DellDeviceHelper.DLL in the background which should be

closed. Select the Automatically close applications and attempt to restart them after the setup

is complete option. Click OK to proceed with the uninstallation.

• Uninstallation of Dell Server Management Pack suite does not remove the Dell Management

Packs imported in the OpsMgr. To remove the Dell Management Packs from the OpsMgr, see

technet.microsoft.com/en-us/library/cc974489.aspx.

Uninstalling The Dell Server Management Pack Suite Using Windows Control

Panel

To uninstall the Dell Server Management Pack Suite using Windows Control Panel:

1. Click Start → Control Panel → Uninstall a program.

2. Right-click Dell Server Management Pack Suite and click Uninstall.

3. Follow the instructions on the screen to complete the uninstallation process.

Creating Connections License Manager Domain Groups

The following groups are created in the Windows Server Active Directory during installation of Dell Server

Management Pack Suite or Dell Connections License Manager:

• Dell Connections License Administrators

• Dell Connections License Operators

• Dell Connections License Users

If the preceding domain groups are not automatically created during installation, then manually create

the groups. To create domains and add users to domains, see the Windows documentation from

Microsoft at technet.microsoft.com.

NOTE: After creating the required domain groups add your Management Server Machine Account

as part of the Dell Connections License Users group and add the current user account to the Dell

Connections License Administrators group.

Domain User Credentials

Dell Connections License Manager (DCLM) uses domain membership to determine the privileges for

granting a license. Therefore, the Dell Device Helper COM+ application requires domain user credentials

to obtain the licenses from DCLM.

The credentials are directly configured in the COM+ application, in the Dell Device Helper Properties →

This user: window. The password is not stored in the Dell Server Management Pack Suite or COM+

application for later use.

Installing, Upgrading, And Removing

Monitoring Features

The topics in this section describe how to install, upgrade, and remove the monitoring features using the

Dell Feature Monitoring Dashboard.

You can import monitoring features into OpsMgr either by importing the Monitoring Feature

management packs using OpsMgr Import Management Packs wizard or using the Dell Feature

Management Dashboard. You can use Feature Management Dashboard for advanced fine tuning of

monitoring features. For more information, see Feature Management Tasks under the respective

monitoring features.

Importing The Dell Server Management Packs Into

OpsMgr

To import the Dell Server management packs, use the OpsMgr Import Management Pack wizard.

1. Launch the OpsMgr console.

2. From the navigation pane, click Administration.

3. Expand Administration, right-click Management Packs, and select Import Management Packs.

4. On the Select Management Packs screen, click Add → Add from disk.

5. Type the location details or navigate to the location where you have installed the Dell Server

Management Pack Suite.

If you had chosen to install in the default directory, then the Dell Server Management Packs are

available under C:\Program Files\Dell Management Packs\5.2.0.

6. Select the Management Pack you want to import and click Open.

The Import Management Packs screen appears with the Management Packs displayed in the Import

List.

7. Click Install.

Dell Feature Management Dashboard

The Dell Feature Management Dashboard enhances the management of the Dell systems — Dell servers,

Dell Remote Access Controllers (DRAC), Dell PowerEdge VRTX, Dell PowerEdge M1000e, and integrated

DRAC (iDRAC) in the OpsMgr by providing the following monitoring features.

•Server In-Band Monitoring Feature

•Server Out-Of-Band Monitoring Feature

•DRAC Monitoring Feature

•Chassis Monitoring Feature

•Chassis Modular Server Correlation Feature

You can import, upgrade, and remove the monitoring features using the Dell Feature Management

Dashboard.

Importing Monitoring Features Using Dell Feature Management Dashboard

Dell Feature Management Dashboard allows you to view the available Dell Server Management Pack

Suite’s monitoring features and enable them automatically for importing, upgrading, and removing the

management packs that are required by a particular feature.

In a distributed setup (including distributed resource pool in OpsMgr 2012), the management server

where the Dell Server Management Pack suite is installed first is selected to host all feature management

activities such as discoveries, alerts and tasks.

To import the monitoring features

1. Launch the OpsMgr console.

2. From the Navigation pane, click Monitoring.

3. Expand Monitoring → Dell → Feature Management Dashboard.

On the Feature Management Dashboard pane you can view the list of features installed, the version

currently in use, the version you can upgrade to, the level of monitoring, total licenses, and licenses

in use.

4. Select the monitoring feature you want to install.

5. Under the Tasks pane, expand Dell Monitoring Feature Tasks.

NOTE: In System Center Operations Manager 2007 R2, the Tasks pane is referred to as Actions

pane.

6. Click a task to import/ upgrade a feature.

7. On the Run Task screen, make sure that the Use the predefined Run As Account option is selected.

8. Click Run.

9. After the task has successfully completed, click Close.

10. Repeat step 4 to step 9 for each monitoring feature you want to enable.

NOTE: Wait for a task to complete before launching another task using the Feature

Management Dashboard.

Upgrading Monitoring Features Using The Dell Feature Management

Dashboard

1. Launch the OpsMgr console.

2. From the navigation pane, click Monitoring.

3. Click Dell → Feature Management Dashboard.

4. Select the monitoring feature you want to upgrade.

5. Under the Tasks pane, expand Dell Monitoring Feature Tasks.

6. Click on the upgrade task you want to perform.

7. On the Run Task upgrade screen, select Use the predefined Run As Account option.

8. Click Run.

CAUTION: If there are any dependencies or associations that have to be overridden, which

result in data loss, the task will fail with the appropriate message. To proceed with the task,

click Override and set the AutoResolve Warnings/Errors override to True. For more

information, see Feature Management Dashboard Task Fails.

9. After the task is complete, click Close.

While upgrading, any overrides (customizations to discovery, monitors, and rules) from previous

versions of Dell Server Management Pack Suite are carried over to Dell Server Management Pack

Suite version 5.2.0.

The following table lists the monitoring features that can be customized using the Feature Management

Dashboard.

Table 4. Customizing Monitoring Features Using Feature Management Dashboard (Scalable vs Detailed)

Features Scalable Detailed

Server (In-band) Monitoring Inventory and health monitoring

at server and component group

level.

Detailed inventory and

monitoring of the following

components: memory,

processors, network interfaces,

storage controllers, disks, and

volumes. Also, displays the BIOS

information.

Server (Out-of-band) Monitoring • Inventory up to individual

components.

• Health monitoring only at

server and component group

level.

• Inventory and health

monitoring of individual

components.

• View metrics for power,

temperature, and network

interface cards.

Chassis Monitoring • Chassis inventory.

• Chassis slots summary.

• Health monitoring of chassis.

Inventory and health monitoring

of individual chassis

components.

Table 5. Customizing Monitoring Features Using Feature Management Dashboard (Only Scalable)

Features Scalable

DRAC Monitoring • DRAC inventory

• DRAC health monitoring

Chassis Modular Server Correlation Correlate Dell Modular servers with Chassis (view

inventory and health from chassis up to

components inside Dell Modular server).

Removing Monitoring Features Using Dell Feature Management Dashboard

To remove the monitoring features, use the Dell Feature Management Dashboard. Before removing any

of the monitoring features, close or resolve all open alerts. While removing a monitoring feature, the

Feature Management Dashboard exports all override references as backup in the installation folder, but

custom group information and override instance level information cannot be reused in the future.

To remove the monitoring features:

1. Launch the OpsMgr, click Monitoring.

2. In the Monitoring pane, browse to Dell → Feature Management Dashboard.

The Feature Management Dashboard pane displays the list of monitoring features present in the

OpsMgr.

3. Select the monitoring feature you want to remove.

4. Under the Tasks pane, expand Dell Monitoring Feature Tasks.

NOTE: In System Center Operations Manager 2007 R2, the Tasks pane is referred to as Actions

pane.

5. Click Remove Feature to remove the monitoring feature.

For example, to remove Server (In-band) Monitoring feature, click Remove Server (In-band) Feature

under the Tasks pane.

6. On the Run Task — Remove Feature screen, select the Use the predefined Run As Account option.

7. Click Run.

CAUTION: If there are any dependencies or associations that have to be overridden, which

result in data loss, the task fails with the appropriate message. To proceed with the task, click

Override and set the AutoResolve Warnings/Errors override to True. For more information,

see Feature Management Dashboard Task Fails.

8. Click Close after the task is complete.

Server In-Band Monitoring Feature

Server In-band monitoring feature supports the discovery, and monitoring of Dell PowerEdge monolithic

and modular and PowerVault systems running the supported Windows operating system and supported

OpenManage Server Administrator (OMSA). For information on supported OMSA versions, see Dell Server

Management Pack Suite Version 5.2.0 Release Notes.

The Server In-band monitoring feature is automatically imported by the Dell Server Management Pack

Suite installer.

Management Packs

After the Dell Server Management Pack Suite management packs are successfully imported, the

management packs listed below should appear in the Administration pane of the OpsMgr console. For

more information, see Importing The Dell Server Management Packs Into OpsMgr.

The following table lists the required management packs for the Server In-band monitoring feature.

Table 6. Server In-band Monitoring Feature And Required Management Packs

Feature Default Location of

Management Packs Required Management Packs

Server In-band Monitoring Library

C:\Program Files\Dell

Management Packs\Server

Mgmt Suite\5.2.0\Library

Scalable and Detailed

Management Packs

C:\Program Files\Dell

Management Packs\Server

Mgmt Suite\5.2.0\Server

Monitoring

Library

• Dell.Connections.HardwareLibrary.mp

• Dell.OperationsLibrary.Server.mp

Scalable Management Packs

• Dell.Model.Server.mp

• Dell.WindowsServer.Scalable.mp

• Dell.View.Server.mp

• (Optional)

Dell.WindowsServer.InformationAlertsO

n.mp

NOTE: Import

Dell.WindowsServer.InformationAle

rtsOn.mp only if you want to

receive Informational Alerts.

Detailed Management Packs

• Dell.WindowsServer.Detailed.mp and all

scalable management packs

Management Server (MS) Requirements

Supported Operating Systems

Following lists the operating systems supported by OpsMgr for the management server:

• For OpsMgr 2012 R2, OpsMgr 2012 SP1 and OpsMgr 2012, see technet.microsoft.com/en-us/library/

hh205990.aspx.

• For OpsMgr 2007 R2, see technet.microsoft.com/en-us/library/bb309428(en-us).aspx.

Software Requirements

The following table lists the software requirements in the management server for using the features of

the suite.

Table 7. Pre-Requisites For Software

Software Purpose

DRAC tools from Dell OpenManage Server

Administrator (Server Administrator)

Inventorying and monitoring the Dell server's

iDRAC and its NIC.

Dell License Manager (for iDRAC 7 systems only) Deploy licenses and collect reports from the

management server. To launch Dell License

Manager console, install Dell License Manager on

the management server. For more information, see

Dell License Manager User’s Guide at dell.com/

support/manuals.

Dell OpenManage Power Center Launch the Dell OpenManage Power Center

console, install Dell OpenManage Power Center

on the management server to monitor and

manage power consumption, and temperature in

the data center using the OpsMgr console. For

more information, see Dell OpenManage Power

Center Installation Guide at dell.com/support/

manuals.

Baseboard Management Controller (BMC)

Management Utility

Run the Remote Power Control tasks or the LED

Identification Control tasks on Dell-managed

systems.

NOTE: Access DRAC tools, Dell OpenManage Server Administrator (Server Administrator), BMC

Management Utility from the Dell Systems Management Tools and Documentation media, or

download it from dell.com/support/manuals.

Management Server Action Account

The Management Server Action Account requires the following additional privileges on Dell systems for

the following features.

Table 8. Management Server Action Account Privileges

Feature User Privilege

Dell Server In-band DRAC discovery and the

corresponding DRAC console launch

Admin or Power user

Clear ESM log Admin or Power user

Alternatively, if the Management Server Action

Account has normal user privileges, operators can,

instead of selecting Use the predefined Run as

Account, enter task credentials with Power User

(or higher) privileges to run the Clear ESM Logs

task.

Managed System Requirements

Install any supported Server Administrator versions (including the Server Administrator Storage

Management Service) on a managed node.

NOTE: If you want to upgrade or uninstall Server Administrator on the managed system, the Alerts

View of the managed system may display the following error: Script or Executable failed

to run. If the managed system is not a management server, then switch the system to the

Maintenance Mode until the upgrade or uninstall completes. If the managed system is the

management server, you may manually close the alerts after the upgrade or uninstall is complete.

NOTE: On systems using Server Administrator 7.2 DRAC tools, it is recommended to upgrade to

Server Administrator 7.4 DRAC tools.

NOTE: For more information on the supported operating systems for the managed system, see Dell

OpenMange Server Administrator Installation Guide at dell.com/support/manuals.

Feature Management Tasks

The following table lists the Server (In-band) monitoring tasks available on the Feature Management

Dashboard. Some tasks listed below appear only after you have imported a particular monitoring feature.

NOTE: Ignore the errors pertaining to reimporting of existing management packs under the error

logs in the Event log. These errors occur when Feature Management Dashboard reimports all the

dependent management packs that are already imported while importing a monitoring feature.

NOTE: Wait for a task to complete (view the state update change in the dashboard) before

launching another task using the Feature Management Dashboard.

Table 9. Feature Management Tasks

Tasks Description

Import Server (In-band) Detailed Feature Imports the detailed feature of Server (In-band)

monitoring feature.

Import Server (In-band) Scalable Feature Imports the scalable feature of Server (In-band)

monitoring feature.

Tasks Description

Set Server (In-band) Monitoring as Preferred

Monitoring Method

This task enables the In-band monitoring feature

as the preferred monitoring method for your

Dell server, when the Dell servers in the setup

are monitored through both, In-band and Out-

of-band monitoring feature.

Set to Server (In-band) Scalable Feature If the Detailed feature is running on the system,

the Feature Management Dashboard switches

from the Detailed to the Scalable feature.

On upgrading from the previous version, run this

task to use the latest version for this monitoring

feature.

Set to Server (In-band) Detailed Feature If the Scalable feature is running on the system,

the Feature Management Dashboard switches

from the Scalable to the Detailed feature.

On upgrading from the previous version, run this

task to use the latest version for this monitoring

feature.

Set Informational Alerts On (Server In-band) Informational alerts are turned on when the

Server (In-band) Scalable monitoring is in use.

Set Informational Alerts Off (Server In-band) Informational alerts are turned off when the

Server (In-band) Scalable monitoring is in use.

Refresh Dashboard Updates the Feature Management Dashboard if

it was not automatically updated.

Remove Server (In-band) Feature Removes the Server (In-band) monitoring

feature.

Server Out-Of-Band Monitoring Feature

Server Out-of-band monitoring feature supports the discovery, and monitoring of Dell PowerEdge

monolithic and modular servers and Dell PowerVault storage servers, using WSMAN and SNMP.

Management Packs

After the Dell Server Management Pack Suite management packs are imported, the management packs

listed below should appear in the Administration pane of the OpsMgr console. For more information, see

Importing The Dell Server Management Packs Into OpsMgr.

The following table lists the required management packs and their default location for Server Out-of-

band monitoring feature.

Table 10. Server Out-of-band Monitoring Feature And Required Management Packs

Feature Default Location of

Management Packs Required Management Packs

Server Out-of-band

Monitoring

Library

C:\Program Files\Dell

Management Packs\Server

Mgmt Suite\5.2.0\Library

Scalable and Detailed

Management Packs

C:\Program Files\Dell

Management Packs\Server

Mgmt Suite\5.2.0\Server

Monitoring

Library

• Dell.Connections.HardwareLibrary.

• Dell.OperationsLibrary.Common.m

Scalable Management Packs

• Dell.Model.Server.mp

• Dell.OperationsLibrary.Server.mp

• Dell.Server.OOB.mp

• Dell.View.Server.mp

Detailed Management Packs

• Dell.Server.OOB.DetailedMonitorin

gOn.mp and all scalable

management packs

Management Server (MS) Requirements

Table 11. Pre-Requisites For Software

Software Purpose

OpsMgr 2012 (required) The Server Out-of-band monitoring feature is

available only on management servers running

OpsMgr 2012.

Microsoft’s Out-Of-Band SMASH Library MPB

(required)

Install Microsoft’s Out-Of-Band SMASH Library

MPB file on the management server to perform an

out-of-band discovery of your systems. For more

information, see go.microsoft.com/fwlink/?

LinkID=244308.

Dell Connections License Manager (required) Install and configure the licensing server. For more

information, see Dell Connections License

Manager Installation Guide at dell.com/support/

manuals.

Dell License Manager (for iDRAC 7 systems only) To deploy licenses and collect reports from the

management server. To launch Dell License

Manager console, install Dell License Manager on

the management server. For more information, see

Dell License Manager User’s Guide at dell.com/

support/manuals.

Dell OpenManage Power Center To launch Power Center console, install Dell

OpenManage Power Center on the management

server. For more information, see Dell

OpenManage Power Center Installation Guide at

dell.com/support/manuals.

Configuring Dell Connections License Manager URL

Perform this task before importing the Server (Out-of-band) monitoring feature, as Dell servers are

discovered only after the Dell Connections License Server is configured.

NOTE: If you have already imported the Server (Out-of-band) monitoring feature, the Dell servers

are discovered only in the next discovery cycle and an alert is generated in the Feature

Management Dashboard prompting you to configure the Dell Connections License Manager URL.

For more information, see Feature Management Alerts.

1. Install the Dell Connections License Manager. For more information, see Dell Connections License

Manager Version 1.1 Installation Guide at dell.com/support/manuals.

2. Obtain licenses for the monitoring feature. For more information, see the "Managing Dell

Connections License Manager" section in the Dell Connections License Manager Version 1.1 User’s

Guide at dell.com/support/manuals.

3. Launch the OpsMgr 2012 console.

4. From the navigation pane, click Monitoring.

5. Expand Monitoring → Dell → Feature Management Dashboard.

6. Select Server (Out-of-band) Monitoring feature.

7. From the Dell Monitoring Feature Tasks pane, select Configure License Server.

The Run Task - Configure License Server screen is displayed.

8. Click Override.

The Override Task Parameters screen is displayed.

9. In the LicenseWebServiceURL parameter, under the New Value column type the license web service

URL (the license webservice URL uses the default port as 8543) in the following format http://

<License Server IP>: <port number>/.

For example: http://10.56.123.255:8543/.

10. In the LicenseWebUIURL parameter, under the New Value column type the license web UI URL (the

license web UI URL uses the default port as 8544) in the following format http://<License Server IP>:

<port number>/.

For example: http://10.56.123.255:8544/.

11. Click Override.

The Run Task - Configure License Server screen is displayed.

12. Click Run.

The Task Status - Configure License Server screen is displayed. The Configure License Server task

takes several minutes to complete.

NOTE: Wait for the task to complete (view the state update change in the dashboard) before

launching another task using the Feature Management Dashboard.

Feature Management Tasks

The following table lists the Server (Out-of-band) monitoring tasks available on the Feature Management

Dashboard. Some tasks listed below appear only after you have imported a particular monitoring feature.

NOTE: Ignore the errors pertaining to reimporting of existing management packs under the error

logs in the Event log. These errors occur when Feature Management Dashboard reimports all the

dependent management packs that are already imported while importing a monitoring feature.

NOTE: Wait for a task to complete (view the state update change in the dashboard) before

launching another task using the Feature Management Dashboard.

Table 12. Feature Management Tasks

Tasks Description

Configure License Server Configures the Dell Connections License

Manager. For more information, see Configuring

Dell Connections License Manager URL.

NOTE: Perform this task before importing

the Server (Out-of-band) monitoring

feature, as the Dell servers are discovered

only after the Dell Connections License

Server is configured.

Launch Dell Connections License Manager Launches the Dell Connections License Manager

console. For more information, see Dell

Connections License Manager Version 1.1 User’s

Guide at dell.com/support/manuals.

Tasks Description

NOTE: While configuring the Dell

Connections License Manager, the License

Manager task is enabled only after the

configuration of the LicenseWebUI URL is

completed. For more information, see

Configuring Dell Connections License

Manager URL.

NOTE: The Configure License Server and

Launch Connections License Manger are

common tasks for all the monitoring

features on the Feature Management

Dashboard.

Refresh Dashboard Updates the Feature Management Dashboard if

it was not automatically updated.

Import Server (Out-of-band) Scalable Feature Enables the scalable feature of Server (Out-of-

band) monitoring feature.

Import Server (Out-of-band) Detailed Feature Enables the detailed feature of Server (Out-of-

band) monitoring feature.

Set to Server (Out-of-band) Scalable Feature If the detailed feature is running on the system,

the Feature Management Dashboard switches

from the detailed feature to the scalable feature.

On upgrading from the previous version, run this

task to use the latest version for this monitoring

feature.

Set to Server (Out-of-band) Detailed Feature If the scalable feature is running on the system,

the Feature Management Dashboard switches

from the scalable feature to the detailed feature.

On upgrading from the previous version, run this

task to use the latest version for this monitoring

feature.

Set Server (Out-of-band) Monitoring as Preferred

Monitoring Method

This task enables the Out-of-band monitoring

feature as the preferred monitoring method for

your Dell server, when the Dell servers in the

setup are monitored through both, In-band

monitoring feature, and Out-of-band

monitoring feature.

Remove Server (Out-of-band) Feature Removes the Server (Out-of-band) monitoring

feature.

DRAC Monitoring Feature

DRAC monitoring feature supports discovery, and monitoring for various generations (DRAC 5, iDRAC 6

modular, iDRAC 7 modular and monolithic systems) using SNMP.

Management Packs

After the Dell Server Management Pack Suite management packs are successfully imported, the

management packs listed below should appear in the Administration pane of the OpsMgr console. For

more information, see Importing The Dell Server Management Packs Into OpsMgr.

The following table lists the required management packs for DRAC monitoring feature.

Table 13. DRAC Monitoring Feature And Required Management Packs

Feature Default Location of

Management Packs Required Management Packs

DRAC Monitoring Library

C:\Program Files\Dell

Management Packs\Server

Mgmt Suite\5.2.0\Library

Scalable and Detailed

Management Packs

C:\Program Files\Dell

Management Packs\Server

Mgmt Suite\5.2.0\Remote

Access Monitoring

Library

• Dell.Connections.HardwareLibrary.

• Dell.OperationsLibrary.Common.m

Management Packs

• Dell.DRAC.OM07.mp — OpsMgr

2007 R2

• Dell.DRAC.OM12.mp — OpsMgr

2012

• Dell.Model.DRAC.mp

• Dell.OperationsLibrary.DRAC.mp

• Dell.View.DRAC.mp

Management Server (MS) Requirements

The following table lists the software requirements in the Management Server for using the DRAC

monitoring features of the suite.

Table 14. Software Requirements

Software Purpose

(Optional) Dell License Manager (for iDRAC 7

systems only)

To deploy licenses and collect reports from the

management server. To launch Dell License

Manager console, install Dell License Manager on

Software Purpose

the management server. For more information, see

Dell License Manager User’s Guide at dell.com/

support/manuals.

(Optional) Dell OpenManage Power Center To launch Power Center console, install Dell

OpenManage Power Center on the management

server. For more information, see Dell

OpenManage Power Center Installation Guide at

dell.com/support/manuals.

DRAC Monitoring Requirement

To monitor the health of DRAC devices, associate the community string Run As account with the SNMP

Monitoring Account with the target as Dell Remote Access Controller class or respective DRAC object (if

you have different Run As accounts for different DRAC devices).

Feature Management Tasks

The following table lists the DRAC monitoring tasks available on the Feature Management Dashboard.

Some tasks listed below appear only after you have imported a particular monitoring feature.

NOTE: Ignore the errors pertaining to reimporting of existing management packs under the error

logs in the Event log. These errors occur when Feature Management Dashboard reimports all the

dependent management packs that are already imported while importing a monitoring feature.

NOTE: Wait for a task to complete (view the state update change in the dashboard) before

launching another task using the Feature Management Dashboard.

Table 15. Feature Management Tasks

Tasks Description

Import DRAC Monitoring Feature Enables the DRAC monitoring feature.

Upgrade DRAC Monitoring Feature Upgrades to the latest version of the DRAC

monitoring feature.

Refresh Dashboard Updates the Feature Management Dashboard if it

was not automatically updated.

Remove DRAC Monitoring Feature Removes the DRAC monitoring feature.

Chassis Monitoring Feature

Chassis monitoring feature supports discovery, and monitoring of Chassis Management Controller (CMC)

on, Dell PowerEdge VRTX chassis, and Dell PowerEdge M1000e chassis using SNMP and WS-Man.

Management Packs

After the Dell Server Management Pack Suite management packs are successfully imported, the

management packs listed below should appear in the Administration pane of the OpsMgr console. For

more information, see Importing The Dell Server Management Packs Into OpsMgr.

The following table lists the required management packs for the chassis monitoring feature.

Table 16. Chassis Monitoring Feature And Required Management Packs

Feature Default Location of

Management Packs Required Management Packs

Chassis Monitoring Library

C:\Program Files\Dell

Management Packs\Server

Mgmt Suite\5.2.0\Library

Scalable and Detailed

Management Packs

C:\Program Files\Dell

Management Packs\Server

Mgmt Suite\5.2.0\Chassis

Monitoring

Library

• Dell.Connections.HardwareLibrary.

• Dell.OperationsLibrary.Common.mp

Scalable Management Packs

• Dell.CMC.OM07.mp — OpsMgr

2007 R2

• Dell.CMC.OM12.mp — OpsMgr 2012

• Dell.Model.Server.mp

• Dell.OperationsLibrary.CMC.mp

• Dell.View.CMC.mp

Detailed Management Packs

• Dell.Chassis.Detailed.mp and all

scalable management packs

Management Server (MS) Requirements

Software Requirements

Table 17. Software Requirements

Software Purpose

DRAC tools from Dell OpenManage Server

Administrator

• To discover Chassis and Chassis Slot Summary

and Server Modules for CMC and DRAC/MC

Chassis

Software Purpose

• Chassis Detailed Monitoring

Chassis Monitoring Requirements

• To monitor the health of Chassis devices, associate the community string Run As account with the

SNMP Monitoring Account with the target as Dell Modular Chassis class or respective Chassis object

(if you have different Run As accounts for different Chassis devices).

• Enable RACADM on CMC devices, and CMC module on Dell PowerEdge VRTX devices for slot

discovery and correlation to work. For more information, see RACADM Command Line Reference

Guide for iDRAC7 and CMC available at dell.com/support/manuals.

• To discover Chassis Slots and Chassis Slot Summary for CMC, create Run As Accounts and associate

it to the profiles — Dell CMC Login Account Run As Profiles. Also, enable the CMC Slot Discovery

from the OpsMgr console. For more information, see Configuring Dell Chassis Management

Controller Feature For Correlating Server Modules With Chassis Slot Summary.

• To discover Chassis Slots and Chassis Slot Summary for DRAC/MC, create Run As Accounts and

associate it to the profiles — DRAC/MC Login Account Run As Profiles. Also, enable the DRAC/MC

Slot Discovery from the OpsMgr console. For more information, see Configuring Dell Chassis

Management Controller Feature For Correlating Server Modules With Chassis Slot Summary.

• To perform Chassis Detailed monitoring, create Run As Accounts with WS-Man credentials needed

for accessing the Dell CMCs and associate it to the profiles — Dell CMC Login Account Run As

Profiles.

NOTE: On systems using Server Administrator 7.2 DRAC tools, it is recommended to upgrade to

Server Administrator 7.4 DRAC tools for the modular server slot correlation, and slot-discovery

features to function properly.

Configuring Dell Chassis Management Controller Feature For Correlating Server Modules

With Chassis Slot Summary

To configure CMC feature for correlating server modules, create Run As Accounts and associate it to Run

As Profiles to populate chassis slot summary.

1. Create a Run As Account of type Simple Authentication that has privileges to connect to the CMC

module on CMC, DRAC/MC, or both. Also, use Basic or Digest Run As Account types for configuring

the user credentials.

2. Select the More Secure or Less Secure option in Run As Account configuration, so that you can

selectively distribute the configuration to specific management servers.

For information on creating a Run As Account of type Simple Authentication, see the “Creating A

Simple Authentication Run As Account” section of the Dell Server Management Pack Suite Version

5.2.0 For Microsoft System Center Operations Manager User's Guide at dell.com/support/manuals.

NOTE: Add the Server Management Action account to the OpsMgr administrator group.

3. Associate the created Run As Accounts with the Dell CMC Login Account and/or Dell DRAC/MC

the profile.

• To enable slot summary discovery for CMC, override the enable property to True in Dell CMC

Slot Discovery. It is disabled by default.

• To enable slot summary discovery for DRAC/MC, override the enable property to True in Dell

DRAC/MC Slot Discovery.

NOTE: After the slot discovery, if you remove the link between Run As Account with Run As

Profile, or disable the slot-discovery workflow, the discovered slots remain with old data.

Feature Management Tasks

The following table lists the Chassis monitoring tasks available on the Feature Management Dashboard.

Some tasks listed below appear only after you have imported a particular monitoring feature.

NOTE: Ignore the errors pertaining to reimporting of existing management packs under the error

logs in the Event log. These errors occur when Feature Management Dashboard reimports all the

dependent management packs that are already imported while importing a monitoring feature.

NOTE: Wait for a task to complete (view the state update change in the dashboard) before

launching another task using the Feature Management Dashboard.

Table 18. Feature Management Tasks

Tasks Description

Import Chassis Monitoring Scalable Feature Imports the chassis monitoring scalable feature.

Import Chassis Monitoring Detailed Feature Imports the chassis monitoring detailed feature.

Set to Chassis Scalable Feature If the Detailed feature is running on the system,

the Feature Management Dashboard switches

from the detailed feature to the scalable feature.

On upgrading from the previous version, run this

task to use the latest version for this monitoring

feature.

Set to Chassis Detailed Feature If the scalable feature is running on the system,

the Feature Management Dashboard switches

from the scalable feature to the detailed feature.

Remove Chassis Monitoring Feature Removes the chassis monitoring feature (both

scalable and detailed monitoring feature).

Refresh Dashboard Updates the Feature Management Dashboard if

it was not automatically updated.

Chassis Modular Server Correlation

Feature

Chassis Modular Server Correlation feature supports:

• Correlation of Dell Modular Servers with Chassis slots.

NOTE: Enable CMC slot discovery and/or DRAC/MC slot discovery for the correlation feature to

work.

• Correlation of Chassis Shared Storage components with Dell servers.

NOTE: Enable Chassis detailed monitoring for the correlation of chassis shared components

with Dell servers.

Management Packs

After the Dell Server Management Pack Suite management packs are successfully imported, the

management packs listed below should appear in the Administration pane of the OpsMgr console. For

more information, see Importing The Dell Server Management Packs Into OpsMgr.

The following table lists the required management packs for Chassis Modular Server Correlation

monitoring feature.

Table 19. Chassis Modular Server Correlation Monitoring Feature And Required Management Packs

Feature Default Location of

Management Packs Required Management Packs

Chassis Modular Server

Correlation

Library

C:\Program Files\Dell

Management Packs\Server

Mgmt Suite\5.2.0\Library

Management Packs

C:\Program Files\Dell

Management Packs\Server

Mgmt Suite

\5.2.0\ChassisModular

ServerCorrelation

Library

• Dell.Connections.HardwareLibrary.

• Dell.OperationsLibrary.Common.m

Management Packs

• Dell.ChassisModularServer.Correlati

on.mp

Management Server (MS) Requirements

Chassis Modular Server Correlation Monitoring Requirements

Chassis Blade Correlation In Distributed OpsMgr Environment

In a distributed OpsMgr 2007 R2 environment, enable server proxy on the management server where you

discover and monitor the CMC and/or DRAC/MC chassis.

To enable the proxy agent:

1. In the OpsMgr console, click Administration.

2. In the Administration pane, expand Administration → Device Management → Management Servers.

3. Select the management server where you have discovered the chassis devices.

4. Right-click and select Properties.

5. In the Management Server Properties dialog box, click the Security tab.

6. Select the Allow this server to act as a proxy and discover managed objects on other computers

option.

7. Click OK.

Feature Management Tasks

The following table lists the Chassis Modular Server Correlation feature tasks available on the Feature

Management Dashboard. Some tasks listed below appear only after you have imported a particular

monitoring feature.

NOTE: Ignore the errors pertaining to reimporting of existing management packs under the error

logs in the Event log. These errors occur when Feature Management Dashboard reimports all the

dependent management packs that are already imported while importing a monitoring feature.

NOTE: Wait for a task to complete (view the state update change in the dashboard) before

launching another task using the Feature Management Dashboard.

Table 20. Feature Management Tasks

Tasks Description

Import Chassis Modular Server Correlation Feature Enables the chassis modular server correlation

feature.

Upgrade Chassis Modular Server Correlation

Feature

Upgrades to the latest version of the chassis

modular server correlation feature.

Remove Chassis Modular Server Correlation

Feature

Removes the chassis modular server correlation

feature.

Refresh Dashboard Updates the Feature Management Dashboard if

it was not automatically updated.

Troubleshooting

The following chapter provides information for troubleshooting installation related errors.

Feature Management Dashboard Does Not Populate

In a distributed setup, the management server where the Dell Server Management Pack suite is installed

first is selected to host all feature management activities such as discoveries, alerts and tasks. The

management server on which the Dell Server Management Pack suite is installed first populates the

Feature Management Dashboard. However, if you have manually imported the Feature Monitoring

management pack without running the installer on the management server, the Feature Management

Pack host is not selected and hence, the Feature Management Dashboard will not be populated.

To populate the Feature Management Dashboard:

1. In the OpsMgr console, click Authoring.

2. In Authoring, expand Management Pack Objects.

3. Click Object Discoveries.

4. In the Look for: field, search Dell Feature Management Host Discovery.

5. Right-click Dell Feature Management Host Discovery and select Overrides → Override the Object

Discovery → For all objects of class: Dell Feature Management Host Discovery.

6. Select FmpHostFqdn and set the override value to FQDN of the management server where the

feature management activities have to run.

Feature Management Dashboard Task Fails

Performing upgrade task in Feature Management Dashboard can result in data loss; for example, if there

are any dependencies or associations on the monitoring feature being modified, the upgrade task will fail

with the appropriate message.

CAUTION: Overriding task parameters will results in management pack or operational data loss.

1. Launch OpsMgr console and click Monitoring.

2. In the Monitoring pane, browse to Dell → Feature Management Dashboard.

The Feature Management Dashboard pane displays the list of management packs present in OpsMgr

and the management pack version to which you can upgrade.

3. Select the monitoring feature.

4. Under Tasks, expand Dell Monitoring Feature Tasks.

5. Click the upgrade monitoring task.

For example, to upgrade Chassis Monitoring feature, click Upgrade Chassis Monitoring Feature

under Dell Monitoring Feature Tasks.

6. On the Run Task — Upgrade Monitoring Feature screen, click Override.

The Override Task Parameters screen is displayed.

7. From the drop-down menu in the New Value column, change the value of AutoResolve Warnings/

Errors to True.

8. Click Override.

9. Click Run to run the task.

Feature Management Alerts

The following alerts are generated in the Feature Management Alerts on the dashboard.

Table 21. Feature Management Alerts

Alert Text Alert State Cause Resolution

Dell FMP: Dell Device

Helper Utility is either

not present or

incompatible with

Dell Server (out-of-

band) Management

Pack.

Critical The Dell Device Helper

Utility version 5.2.0 was

not found or the Dell

Device Helper Utility is

corrupted.

A version higher than

5.2.0 of Dell Device

Helper Utility was found.

A version lower than

5.2.0 of Dell Device

Helper Utility was found.

Run the Dell Server

Management Pack Suite

version 5.2.0 installer on

the management server.

Dell FMP: Dell

License Server is not

configured properly.

Critical The Dell Connections

License Server is not

configured.

Install and configure the

Dell Connections

License Server URL. For

more information, see

Configuring Dell

Connections License

Manager URL.

Dell FMP: Dell

License Server is not

reachable.

Critical Unable to contact the

Dell Connections License

Server.

Make sure that the Dell

Connections License

Server URL is configured

correctly. For more

information, see

Configuring Dell

Connections License

Manager URL.

Check if the Dell

Connections License

Server is accessible.

Dell FMP: Dell

Licenses for a feature

are insufficient or not

available.

Critical Licenses are not present

on the Dell Connections

License Server.

License usage for a

monitoring feature has

Purchase additional

licenses and import them

into the Dell

Connections License

Server.

Alert Text Alert State Cause Resolution

exceeded the monitoring

capacity.

Warning License usage for a

monitoring feature is

approaching the total

monitoring capacity.

Purchase additional

licenses and import them

into the Dell

Connections License

Server.

Critical Unable to process

licenses for a monitoring

feature.

Make sure that the Dell

Connections License

Server is configured

correctly. For more

information, see Dell

Connections License

Manager Version 1.1

User’s Guide at dell.com

\support\manuals.

Check if the Dell

Connections License

Server is accessible.

Check the access

privileges for getting the

license from the Dell

Connections License

Server.

Health Service Of The Feature Management Host Server

Cannot Be Obtained

In a distributed setup, the management server where the Dell Server Management Pack suite is installed

first is selected to host all feature management activities such as discoveries, alerts and tasks. If the

selected management server has stopped functioning, the executed Feature Management tasks fails, and

Feature Management Dashboard will not populate. If such a selected management server is corrupt or

health service cannot be obtained, decommission the management server to remove stale objects. For

more information, see technet.microsoft.com/en-us/library/hh456439.aspx.

To populate the Feature Management Dashboard:

1. In the OpsMgr console, click Authoring.

2. In Authoring, expand Management Pack Objects.

3. Click Object Discoveries.

4. In the Look for: field, search Dell Feature Management Host Discovery.

5. Right-click Dell Feature Management Host Discovery and select Overrides → Override the Object

Discovery → For all objects of class: Dell Feature Management Host Discovery.

6. Select FmpHostFqdn and set the override value to FQDN of the management server where the

feature management activities have to run.

Manually Configuring The User Credentials For Dell

Device Helper Utility

The Dell Device Helper Utility requires user credentials to obtain licenses from the Dell Connections

License Manager. If the installer fails to configure the user credentials for the Dell Device Helper Utility,

then manually configure the user credentials.

To configure the user credentials for Dell Device Helper Utility:

1. Click Start → Run.

2. Type DcomCnfg to open the DCOM Configuration window.

3. Expand Component Services → Computers → My Computer → COM+ Applications → Dell Device

Helper.

4. Right-click Dell Device Helper and click Properties.

5. In the Dell Device Helper Properties window, click the Identity tab.

6. Select This user: option and provide the user credentials.

7. Click OK.

NOTE:

• Add the user to the Dell Connections License Manager groups. For more information, see

Creating Connections License Manager Domain Groups.

• The user must be a local administrator on the management server where the Device Helper

Utility is installed.

Dell Connections License Statistics Are Not Updated In

The Feature Management Dashboard

Workflow related to updating the Dell Connections License statistics run as part of the Management

Server Action Account (MSAA). Add the MSAA to the Dell Connections License Users group.

Appendix

Installing The Out-Of-Band Monitoring Template

To install the out-of-band monitoring template:

1. Download the SMASH Library MPB file — WS-

ManagementAndSMASHDeviceDiscoveryTemplate.msi from go.microsoft.com/fwlink/?

LinkID=244308 to a temporary location.

2. Run the .msi to copy SMASH Library MPB file to the user/default location.

3. Launch the OpsMgr 2012 console.

4. From the navigation pane, click Administration.

5. Expand Administration, right-click Management Packs, and select Import Management Packs.

6. Click Add → Add from disk.

7. Type the location details or navigate to the location where you downloaded the Microsoft's Out-Of-

Band SMASH Library MPB file.

8. Select the MPB file and click Open.

The Import Management Packs screen appears with the template displayed in the Import List.

9. Click Install.

NOTE: To discover a Dell system using the Server (Out-of-band) monitoring feature, the Dell

Connections License Server URL has to be configured and setup. For more information, see

Configuring Dell Connections License Manager URL.

Accessing Documents From Dell Support

Site

To access the documents from Dell Support site:

1. Go to dell.com/support/manuals.

2. In the Tell us about your Dell system section, under No, select Choose from a list of all Dell

products and click Continue.

3. In the Select your product type section, click Software and Security.

4. In the Choose your Dell Software section, click the required link from the following:

•Client System Management

•Enterprise System Management

•Remote Enterprise System Management

•Serviceability Tools

5. To view the document, click the required product version.

NOTE: You can also directly access the documents using the following links:

• For Enterprise System Management documents — dell.com/openmanagemanuals

• For Remote Enterprise System Management documents — dell.com/esmmanuals

• For Serviceability Tools documents — dell.com/serviceabilitytools

• For Client System Management documents — dell.com/OMConnectionsClient

• For OpenManage Connections Enterprise systems management documents — dell.com/

OMConnectionsEnterpriseSystemsManagement

• For OpenManage Connections Client systems management documents — dell.com/

OMConnectionsClient

Dell Server Management Pack Suite Version 5 2 0 For Microsoft System Center Operations Manager Owners Manual 5.2.0 Installation Guide

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