Dell Server Management Pack Version 4 0 For Microsoft System Center Operations Manager Users Manual 4.0 User's Guide

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Dell™ Server Management Pack Suite

Version 4.0 For Microsoft® System

Center Operations Manager 2007 SP1/R2

and System Center Essentials 2007 SP1

User’s Guide

Notes and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

____________________

Information in this document is subject to change without notice.

© 2009 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.

is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, PowerVault, and OpenManage are

trademarks of Dell Inc.; Microsoft, Windows, Vista, and Windows Server are either trademarks or

registered trademarks of Microsoft Corporation in the United States and other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own. Dell is not responsible for the availability of external websites or their

contents.

August 2009

Contents 3

Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 7

Accessing the Management Packs

and Documentation . . . . . . . . . . . . . . . . . . . . 7

What is New in Dell Server Management Pack

Suite v4.0 . . . . . . . . . . . . . . . . . . . . . . . . . 8

Understanding Dell Server Management Pack

Suite v4.0 . . . . . . . . . . . . . . . . . . . . . . . . . 9

Dell Hardware Group Definition . . . . . . . . . . . 9

Windows Server . . . . . . . . . . . . . . . . . . 10

Comparison of Scalable Management Pack and

Detailed Management Pack . . . . . . . . . . . . 12

Dell Chassis Management Controller (CMC) . . . 13

Dell Remote Access Controller (DRAC) . . . . . . 14

Supported Dell Devices . . . . . . . . . . . . . . . . . 14

Supported Operating Systems . . . . . . . . . . . . . . 15

Supported Firmware Versions For DRAC

and CMC Devices . . . . . . . . . . . . . . . . . . . . 15

Other Documents You May Need . . . . . . . . . . . . 15

Obtaining Technical Assistance . . . . . . . . . . . . 17

2 Getting Started . . . . . . . . . . . . . . . . . . . . 19

Management Station Requirements . . . . . . . . . . 19

4Contents

Generic Requirements . . . . . . . . . . . . . . . 19

Managed System Requirements . . . . . . . . . . . . . 20

Configuring Management Server Action Account

With Normal User Privilege . . . . . . . . . . . . 20

Importing Management Packs into SCOM . . . . . . . 21

Post-Import Tasks for the Dell Server Management

Pack Suite v4.0 . . . . . . . . . . . . . . . . . . . 22

Microsoft Guidelines for Performance and Scalability

for Operations Manager 2007 SP1/R2 . . . . . . . . . . 24

Upgrading From the Previous Management Packs . . . 24

Deleting the Management Packs . . . . . . . . . . . . 24

Security Considerations . . . . . . . . . . . . . . . . . 25

3 Understanding Dell Server Management

Pack Suite Operations 27

Discovery and Grouping . . . . . . . . . . . . . . 27

Alerts and Traps . . . . . . . . . . . . . . . . . . 28

Tasks . . . . . . . . . . . . . . . . . . . . . . . . 28

Reports . . . . . . . . . . . . . . . . . . . . . . . 29

Customizing . . . . . . . . . . . . . . . . . . . . . 29

Web Console . . . . . . . . . . . . . . . . . . . . . . . 29

Discovery . . . . . . . . . . . . . . . . . . . . . . . . 30

Dell Network Devices . . . . . . . . . . . . . . . 31

Monitoring . . . . . . . . . . . . . . . . . . . . . . . . 31

Alert View . . . . . . . . . . . . . . . . . . . . . . 31

Diagram View . . . . . . . . . . . . . . . . . . . . 32

State View . . . . . . . . . . . . . . . . . . . . . 38

Performance and Power Monitoring Views . . . . 39

Contents 5

Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Dell Modular and Monolithic Systems Tasks . . . 41

Dell Remote Access Controller (DRAC) Tasks . . . 44

Dell Chassis Management Controller

(CMC) Tasks . . . . . . . . . . . . . . . . . . . . 44

Reports . . . . . . . . . . . . . . . . . . . . . . . . . . 45

OpenManage Windows Event Log . . . . . . . . . 45

BIOS Configuration . . . . . . . . . . . . . . . . . 46

Firmware and Driver Versions . . . . . . . . . . . 46

RAID Configuration . . . . . . . . . . . . . . . . . 46

Customizing the Dell Server Management

Pack Suite . . . . . . . . . . . . . . . . . . . . . . . . 47

Unit Monitors . . . . . . . . . . . . . . . . . . . . 47

Object Discoveries . . . . . . . . . . . . . . . . . 49

Rules . . . . . . . . . . . . . . . . . . . . . . . . 50

A Appendix A- Known Issues in SCOM 2007

SP1/SCE SP1 53

Known Limitations . . . . . . . . . . . . . . . . . . . 54

SCOM / SCE . . . . . . . . . . . . . . . . . . . . 54

SCE . . . . . . . . . . . . . . . . . . . . . . . . . 54

SCOM / SCE and Dell Server Management Pack

Suite v4.0 . . . . . . . . . . . . . . . . . . . . . . 54

Dell Server Management Pack Suite v4.0 . . . . . 55

Microsoft® Fixes for SCOM 2007 SP1 . . . . . . . . . 55

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6Contents

Introduction 7

1

Introduction

This document is intended for system administrators who use the Dell™

Server Management Pack Suite v4.0 to manage and monitor Dell systems.

With the integration of the Dell™ Server Management Pack Suite v4.0 with

Microsoft® Systems Center Operations Manager (SCOM) 2007 SP1/R2 or

System Center Essentials (SCE) 2007 SP1 environment, you can manage,

monitor, and ensure the availability of your Dell devices.

CAUTION: The procedures in this document should be performed only by

personnel with knowledge and experience in using the Microsoft Windows

operating system and the Systems Center Operations Manager 2007 SP1/R2 or

System Center Essentials 2007 SP1. Due to the possibility of data corruption and/or

data loss, Dell recommends that only such persons use the procedures described

in this document.

NOTE: Read the Management Pack’s readme files, which contain the latest

information about software and management station requirements, in addition to

information about known issues. The readme files are posted to the Systems

Management documentation page on the Dell Support website at support.dell.com.

The readme files are also packaged in the self-extracting executable

Dell_Server_Management_Pack_Suite_v4.0_A00.exe file.

NOTE: All references to Systems Center Operations Manager (SCOM) 2007 SP1/R2

in this document are also applicable to System Center Essentials (SCE) 2007 SP1.

Accessing the Management Packs and

Documentation

The Dell™ Server Management Pack Suite v4.0 is a set of four Management

Packs along with a base folder utility and an override utility.

The four Management Packs are:

• Dell.WindowsServer.Scalable.mp

• Dell.WindowsServer.Detailed.mp

• Dell.OutOfBand.CMC.mp

• Dell.OutOfBand.DRAC.mp

8Introduction

The two utilities are:

• Dell.Connections.HardwareLibrary.mp

• Dell.WindowsServer.InformationalAlertsOn.mp

The four Management Pack files, two utilities, and readme files, along with

this user's guide are packaged in a self-extracting executable

Dell_Server_Management_Pack_Suite_v4.0_A00.exe file. The .exe can be

downloaded from the Dell Support website at support.dell.com.

What is New in Dell Server Management Pack

Suite v4.0

Dell Server Management Pack Suite v4.0 provides scalability and performance

improvements over the previous releases by providing four different

Management Packs for managing Dell devices.

• Dell

Server

Management Pack Suite v4.0 provides two Management Packs

and an override utility to manage Dell Windows systems.

For more information on these Management Packs and utility,

see "Understanding Dell Server Management Pack Suite v4.0."

• The Dell Server Management Pack Suite 4.0 also contains the following

two Management Packs:

• Dell.OutOfBand.CMC.mp - To manage Dell Chassis Management

Controller (CMC) and DRAC/MC devices

• Dell.OutOfBand.DRAC.mp - To manage all Dell Remote Access

devices (DRAC 4/DRAC 5/iDRAC 6 modular and iDRAC 6

monolithic only).

Table 1-1. Management Packs and a Utility for Dell Windows Systems

Management Pack/ Utility Name File Name

Scalable Server Management Pack Dell.WindowsServer.Scalable.mp

Detailed Server Management Pack Dell.WindowsServer.Detailed.mp

Informational-alerts-On override

utility

Dell.WindowsServer.InformationalAlertsOn.mp

Introduction 9

For more information on these Management Packs, see "Understanding

Dell Server Management Pack Suite v4.0."

• These four individual Management Packs refer to a common base folder

utility

-

Dell.Connections.HardwareLibrary.mp.

For more information on this utility, see "Understanding Dell Server

Management Pack Suite v4.0."

• Apart from the Diagram View, Alert View, and State View,

the additional Dell-specific user interface view provided by the

Dell Server Management Pack Suite v4.0

in the SCOM framework for

monitoring, is the

Performance and Power Monitoring Views

.

This folder

contains views that display the Dell system counters in a graphical format.

For more information on the user interface views, see "Monitoring."

The previous releases (Dell MP v3.1.1 and earlier) provided only one

Management Pack for Server, CMC, and DRAC - the

Dell.Connections.001.mp. Dell Server Management Pack Suite v4.0 supports

Server, CMC, and DRAC through independent and separate Management

Packs to ensure performance improvements.

Understanding Dell Server Management Pack

Suite v4.0

Dell Hardware Group Definition

The base folder utility,

Dell.Connections.HardwareLibrary.mp,

defines the

Dell Hardware Group. The four individual Management Packs refer to this base

folder utility. After you import this utility and any of the other Management

Packs, the corresponding hardware components are placed under Dell Hardware

Group. When you delete/uninstall a Dell Management Pack, the corresponding

components under Dell Hardware Group are removed.

Table 1-2. Management Packs for CMC, DRAC/MC, and Dell Remote Access

Management Pack Name File Name

Dell Chassis Management Controller

Management Pack

Dell.OutOfBand.CMC.mp

Dell Remote Access Controller Management Pack Dell.OutOfBand.DRAC.mp

10 Introduction

Windows Server

•

Scalable Server Management Pack

The Scalable Server Management Pack models the components at a high

level (up to the group level). The components that are included in the top

rectangle in Figure 1-1 are modeled by Scalable Server Management Pack.

For example, the Memory component is modeled upto the Memory group

level. The Memory Unit instances are not modeled by this Management

Pack.

To know the exact instance level instrumentation details of the

managed system in an Enterprise Datacenter when using the

Scalable Server Management Pack, launch the Dell OpenManage™

System Administrator.

Rules, Tasks, and Monitors for the modeled components are defined in

this Management Pack. Informational Alerts are by default disabled in

this Management Pack.

Scalable Management Pack is useful in scenarios where you have a priority

to scale to a large SCOM environment. Dell recommends to use this

Management Pack when the number of managed systems exceeds 300

units.

•

Detailed Server Management Pack

The Detailed Server Management Pack is an extension of the Scalable

Server Management Pack. This Management Pack models the details of

components modeled in Scalable Server Management Pack. In Figure 1-1,

all components which are included in the bottom rectangle are modeled by

this Management Pack. For example, the Memory Units are modeled with

this Management Pack and this model is attached to the Memory group

modeled in Scalable Server Management Pack. Informational Alerts are by

default disabled in this Management Pack.

•

Informational-alerts-On Override Utility

This override utility enables all the informational alerts defined as part of

Scalable Server Management Pack, using overrides. Hence, ensure you

import Scalable Server Management Pack prior to importing this utility.

Introduction 11

Figure 1-1. Dell Management Pack

When you migrate from the Detailed version to the Scalable version, the

Detailed Server Management Pack is removed from the SCOM console.

As a result, you will not be able to view the discovery and attribute

information on extended components.

Dell Server Management Pack Suite v4.0 provides these features for

management of

Dell Windows systems and out-of-band Dell devices

:

• Option to choose Detailed or Scalable Management Pack, to provide

scalability

• Option to include Informational alerts or detailed monitoring capability

with Dell OpenManage™ Server Administrator

• Discovering and grouping of Dell Monolithic and Modular systems

• In-band attribute inventory for iDRAC, DRAC, and IPMI devices

Scalable Server

Management Pack

Detailed Server Management Pack

12 Introduction

• Monitoring power and temperature using the

Performance and Power

Monitoring Views

• Managing of Dell hardware at group level for enhanced scalability, instead

of instance level data collection, in Scalable mode

Comparison of Scalable Management Pack and

Detailed Management Pack

Table 1-3 helps you understand the environment in which you can use

Scalable Management Pack and Detailed Management Pack optimally.

Table 1-3. Scalable Management Pack vs Detailed Management Pack

Property Scalable Management

Pack

Detailed Management Pack

Dependency Scalable Management

Pack is dependent on the

Base Management Pack.

Detailed Management Pack is

dependent on both Base

Management Pack as well as the

Scalable Management Pack. You can

import the Detailed Management

Pack only after importing the

Scalable Management Pack.

Information level

(Attributes)

Scalable Management

Pack can show only root

level information for

nodes such as, Memory,

Processors, and Storage

Controllers. Less number

of Dynamic attributes are

supported in comparison

to the Detailed

Management Pack.

Detailed Management Pack provides

an additional level of information

about Memory and Processors. For a

Storage Controller, it can provide

about 3 to 4 levels of information

from root, depending on the

configuration. Also, an additional

node information of BIOS is

available with the Detailed

Management Pack.

Introduction 13

Dell Chassis Management Controller (CMC)

This Management Pack supports the discovering, monitoring, and alert

processing of Chassis Management Controller and DRAC/MC.

This Management Pack provides the following features in Dell Server

Management Pack Suite v4.0:

• Discovering and grouping of CMC and DRAC/MC instances in

the

Diagram View

• Attribute information for CMC and DRAC/MC

• SNMP trap processing and knowledge base for CMC and DRAC/MC

• Health monitoring of CMC and DRAC/MC - both at regular intervals of

six hours and on occurrence of SNMP traps

• Launching of DRAC and CMC devices console task

Scalability Scalable Management

Pack can be used for

discovering and monitoring

of very high number of Dell

systems. Dell recommends

to use this Management

Pack when the number of

managed systems exceeds

300 units.

Detailed Management Pack is best

suited for discovery and monitoring

of a smaller number of systems.

Performance Inventory and Monitoring

using Scalable

Management Pack is

faster than Detailed

Management Pack.

Slower in comparison to Scalable

Management Pack.

Reports Only OpenManage

Windows Event log report

is available with this

Management Pack.

BIOS configuration, Firmware and

Driver version, and RAID

configuration reports are available

with this Management Pack.

Table 1-3. Scalable Management Pack vs Detailed Management Pack

(continued)

Property Scalable Management

Pack

Detailed Management Pack

14 Introduction

Dell Remote Access Controller (DRAC)

This Management Pack supports the discovery, monitoring, and alert

processing for various generations (DRAC 4, DRAC 5, iDRAC 6 modular,

and iDRAC 6 monolithic systems) of Dell Remote Access. These generations

of Remote Access devices are grouped under Dell Remote Access Group.

This Management Pack provides the following features in

Server Management Pack Suite v4.0:

• Discovering of DRAC 4, DRAC 5, and iDRAC 6 (modular and monolithic)

and grouping these devices in the

Diagram View

• Processing of SNMP traps and knowledge base for Dell Remote Access

• Health monitoring of Dell Remote Access devices - both at regular

intervals of six hours and on occurrence of SNMP traps with status poll

• Support for complete set of SNMP traps and Platform Event Traps

• Launching of Dell Remote Access console task

NOTE: Dell Remote Access Controller Management Pack does not support

the discovery of xx0x iDRAC modular controller out-of-band systems due to

iDRAC hardware limitation. To manage iDRAC xx0x modular controller, use Detailed

Server Management Pack or Scalable Server Management Pack where xx0x iDRAC

would be discovered in-band as a part of the Server Inventory.

Supported Dell Devices

The following Dell devices are supported for Dell Server Management Pack

Suite v4.0:

• Dell PowerEdge™ systems - complete support for systems ranging

from x8xx to xx1x (both inclusive) and limited support for x6xx and

x7xx systems.

• Dell PowerVault™ systems - complete support for systems ranging

from x8xx to xx1x (both inclusive) and limited support (no support

for

ipmish

tasks) for x6xx and x7xx systems.

NOTE: Both PowerEdge and PowerVault systems are supported with Detailed

Server Management Pack and Scalable Server Management Pack.

• DRAC 4, DRAC 5, iDRAC 6 with DRAC Management Pack and CMC,

DRAC/MC with CMC Management Pack.

Introduction 15

Supported Operating Systems

For the latest information about operating system support for Dell Server

Management Pack Suite v4.0, see the readme files. You can access the readme

files from the Systems Management documentation page on the Dell

Support website at support.dell.com or from the self-extracting executable

Management Pack file, Dell_Server_Management_Pack_Suite_v4.0_A00.exe.

For the list of supported operating systems for the management station for

SCOM/SCE, see the Microsoft website at

http://technet.microsoft.com/hi-in/library/bb309428(en-us).aspx

Supported Firmware Versions For DRAC and

CMC Devices

See the readme files for the minimum supported versions of firmware for

DRAC and CMC devices. You can access the readme files from the

Systems Management documentation page on the Dell Support website

at support.dell.com or from the self-extracting executable Management Pack

file, Dell_Server_Management_Pack_Suite_v4.0_A00.exe

Other Documents You May Need

Besides this User's Guide, you may need to refer to the following guides

available on the Dell Support website at support.dell.com:

•The Dell

Integrated Remote Access Controller User’s Guide

provides

detailed information on configuring and using the iDRAC.

•The Dell

Chassis Management Controller User’s Guide

provides detailed

information on installing, configuring and using CMC.

•The

Dell OpenManage Installation and Security User's Guide

provides

detailed installation procedures and step-by-step instructions for

installing, upgrading, and uninstalling Server Administrator for each

supported operating system.

•The

Dell OpenManage Software Quick Installation Guide

provides an

overview of applications that you can install on your management station

(console) and on your managed systems. This document also provides

procedures for installing your console and managed system applications

on systems running supported operating systems.

16 Introduction

•The

Dell OpenManage Server Administrator Compatibility Guide

provides

compatibility information about Server Administrator installation and

operation on various hardware platforms (or systems) running supported

operating systems.

•The

Dell OpenManage Server Administrator CIM Reference Guide

documents the Common Information Model (CIM) provider, an extension

of the standard management object format (MOF) file. The CIM provider

MOF documents supported classes of management objects.

•The

Dell OpenManage Server Administrator Messages Reference Guide

lists

the messages that are displayed in your Server Administrator home page

Alert log or on your operating system’s event viewer. This guide explains

the text, severity, and cause of each service alert message that Server

Administrator issues.

•The

Dell OpenManage Server Administrator Command Line Interface

User's Guide

documents the complete command line interface for Server

Administrator, including an explanation of the command line interface

(CLI) commands to view system status, access logs, create reports,

configure various component parameters, and set critical thresholds.

•The

Dell OpenManage Baseboard Management Controller Utilities User’s

Guide

provides additional information about using Server Administrator

to configure and manage your system's BMC.

•The

Dell Remote Access Controller 4 User's Guide

provides complete

information about installing and configuring a DRAC 4 controller and

using DRAC 4 to remotely access an inoperable system.

•The

Dell Remote Access Controller 5 User’s Guide

provides complete

information about installing and configuring a DRAC 5 controller and

using DRAC 5 to remotely access an inoperable system.

•The

Dell Remote Access Controller Racadm User's Guide

provides

information about using the racadm command-line utility.

•The

Dell Life Cycle Controller User’s Guide

provides information on

setting up and using the Life Cycle Controller to perform systems and

storage management tasks throughout your system’s lifecycle. You can use

the Life Cycle Controller to deploy an operating system, configure a

Redundant Array of Independent Disks (RAID), and run diagnostics to

Introduction 17

validate the system and attached hardware. The Life Cycle Controller can

be started during the boot sequence and can function independently of

the operating system.

The Dell Systems Management Tools and Documentation DVD contains

a readme file for Server Administrator and additional readme files for

other systems management software applications found on the DVD.

Obtaining Technical Assistance

If at any time you do not understand a procedure described in this guide,

or if your product does not perform as expected, different types of help are

available. For more information see "Getting Help" in your system’s Hardware

Owner’s Manual.

Additionally, Dell Enterprise Training and Certification is available;

see www.dell.com/training for more information. This service might not be

offered in all locations.

18 Introduction

Getting Started 19

2

Getting Started

Management Station Requirements

Generic Requirements

• For discovery of Windows systems on your network and installation of

SCOM agents through the Operations Console, all the managed systems

should have a valid and a fully qualified domain name (FQDN) that can

be pinged from the management station.

• For discovery of DRAC 4, DRAC 5, iDRAC 6, DRAC/MC, and CMC,

out-of-band network device discovery should be performed and

SNMP must be enabled.

Windows Server

•

Dell Server Management Pack Suite v4.0

will still function if the SCOM

Management Server Action account has normal user privileges on all

Dell managed systems but with a reduced feature set. The Management

Server Action Account needs the following privileges for listed

additional features:

Alternatively, for the

Clear ESM Log

task, if the Management Server

Action Account has normal user privileges, operators can, instead of

selecting

Use the predefined Run as Account

, enter task credentials with

Power User (or higher) privileges to run the

Clear ESM Logs

task.

Table 2-1. Management Server Action Account Privileges

Feature User Privilege

Dell Monolithic server in-Band DRAC discovery and

the corresponding DRAC Console launch

Admin or Power user

Clear ESM Log Admin or Power user

20 Getting Started

• To run the Remote Power Control tasks or the LED Identification Control

tasks on Dell-managed systems, the BMC Management Utility version 2.0

must be installed on the management station. The

BMC Management

Utility

is available on the

Dell Systems Management Tools and

Documentation

DVD.

• Enable and configure IPv6 in management station when the managed

system's attributes have IPv6 address.

Managed System Requirements

These are the managed system requirements for Dell systems:

• Install Dell OpenManage™ Server Administrator (including the Server

Administrator Storage Management Service.)

• Dell recommends that you install the latest Dell OpenManage Server

Administrator 6.1.

• The minimum supported version is Dell OpenManage Server

Administrator 5.3 and above.

You can download the latest version of Server Administrator from the

Dell Support website

at

support.dell.com.

NOTE: If a system has Server Administrator version lesser than 5.3, it will be

grouped under "Unmanaged" and monitoring will be disabled.

• Install the DRAC agent using the

Dell Systems Management Tools and

Documentation

DVD, if Dell Remote Access Controller (DRAC) is

installed on your Dell system. You can download the latest version of

DRAC agent from the Dell Support website at

support.dell.com.

• Configure a valid IP address for your BMC and ensure network

connectivity for Advanced power control and LED identification tasks to

work without errors.

• For devices to be recognized as Dell systems, management server agents

must be installed on the managed system locally or remotely.

Getting Started 21

Configuring Management Server Action Account With

Normal User Privilege

To configure Management Server Action Account with normal user privilege

follow these steps:

1

Install SCOM 2007 SP1/R2 on the management station,

with Management Server Action Account as a Domain user

(non Domain Administrator.)

2

Install Operations Manager Agent on the managed system (Auto Agent

Push/ Manual Install.) Add the Management Server Action Account

(as described in step1 - Domain User) as part of the local admin group for

Agent install to work.

3

Once discovery and monitoring of managed system is successfully initiated

in the Operations Manager Console, demote the Management Server

Action Account from the Local Admin group. You may need to reboot to

make sure that the user is not an administrator now.

4

Once the Management Server Action Account user is non Power user/

Administrator user account, Import the Dell Management Pack on

management station.

5

Wait till the managed system is discovered again by the Management Pack

(this will depend on the discovery cycle time.)

Importing Management Packs into SCOM

While importing a Management Pack or an utility ensure you import:

• Base folder utility prior to importing any of the four individual

Management Packs.

• Scalable Server Management Pack prior to importing Detailed Server

Management Pack or Informational-alerts-On override utility.

To import the Management Packs or utilities, use the SCOM Import

Management Pack wizard:

1

Download the Management Packs

or utilities

from the Dell Support

website at

support.dell.com

.

This file is a self-extracting

.exe

file—

Dell_Server_Management_Pack_Suite_v4.0_A00.exe

.

22 Getting Started

2

Copy the downloaded file to the destination directory on your local

system’s hard drive.

3

Open the

Dell_Server_Management_Pack_Suite_v4.0_A00.exe

file to

extract any of the Management Packs

or utilities

.

4

Click

Start

→

Programs

→

System Center Operations Manager 2007

and

select

Operations Console.

5

In the

Operations Console

, click

Administration

on the navigation pane.

6

Expand the

Administration

tree, right-click

Management Packs

, and

select

Import Management Packs.

7

Click

Add.

Select the

Add from disk

option.

8

Type or browse to the location of the Management Pack/utility files, which

is usually the same location to which you downloaded and extracted the

contents of the

Dell_Server_Management_Pack_Suite_v4.0_A00.exe

file.

9

Select the Management Pack/utility you want to import and click

Open

.

The

Import Management Packs

screen

appears with the selected

Management Packs/utilities displayed in the

Import List

.

10

Click

Install

to complete the task.

Post-Import Tasks for the Dell Server Management Pack Suite v4.0

The BMC Management Utility (BMU) 2.0 or later should be installed on the

SCOM management station.

The latest BMC Management Utility can be downloaded f

rom the

Dell Support website at

support.dell.com

.

Advanced power Control and LED Identification Tasks use the default

BMC credentials, including the default English operating system BMU install

path (C:\Program Files\Dell\SysMgt\bmc), which cannot be modified.

For Advanced power Control and LED Identification Tasks, if your systems

have different BMC credentials, or if BMU is installed on a 64-bit Program

Files path, or in a non-default BMU install path on the management station,

or if the localized Program files path is different from the English operating

system BMU install path, you will need to install BMU 2.0 or later on the

Operator Console system and create new console tasks in the Authoring pane

targeted on BMC for Dell Server:

Getting Started 23

1

In the

Authoring

pane, right-click

Tasks

under

Management Pack Objects

,

and select

Create new task

.

The

Create Task Wizard

appears.

2

In the

Task Typ e

screen, select

Command line

under

Console Tasks

.

Click

Next

.

The

General Properties

screen appears.

3

Ty p e

Task name

,

Description

, and select

Dell Windows Server

as the

Ta sk Ta rg et

and

click

Next.

The

Command Line

screen appears

.

4

Type the path of the application

ipmitool.exe

(the path where BMU was

installed on the Operator Console) in the

Application

field. For example,

C:\Program Files\Dell\SysMgt\bmc\ipmitool.exe

(default BMU Path may differ based on your operating system language.)

For the two LED identification tasks, the application path is

C:\Program Files\Dell\SysMgt\bmc\ipmish.exe

(default

BMU Path may differ based on your operating system language.)

5

For power control tasks, in the

Parameters

field, enter the command line

parameters in the following format:

•Type

-I lan -H

and then choose the

Remote Access IP with IPMI

capability

from the drop-down menu.

•Type

-U <username> -P <password> -k <kgkey>

<IPMI Task String>

•Replace

<IPMI Task String>

with one of the following options:

•

power status

(for

Check Power Status

task)

•

power on

(for

Power On

task)

•

power soft

(for

Power Off

Gracefully

task)

•

power off

(for

Forced Power Off

task)

•

power cycle

(for

Power Cycle

task)

•

power reset

(for

Power Reset

task)

•

identify on

(for

LED Identification On

task)

•

identify off

(for

LED Identification Off

task)

A sample command line parameter entry:

24 Getting Started

-I lan -H $Target/Property[Type=

"Dell.WindowsServer.Server40025!DellServer.Rem

oteAccessIP"]$ -U <username> -P

<password> -k <kgkey> power status

6

For LED on or off tasks, enter the command line parameters in

following format:

•Type

-ip

and choose

the

Remote Access IP with IPMI

capability

from drop-down menu.

•Type

-u <username> -p <password> -k <kgkey>

<IPMI task string>.

7

Click

Create

to create the task and repeat this procedure for each new

BMC task you want to create.

Microsoft Guidelines for Performance and

Scalability for Operations Manager 2007 SP1/R2

For optimal performance, deploy device-specific Dell Management Packs on

different management stations.

For information on Microsoft’s recommendations for scalability, see the

Microsoft website at

http://technet.microsoft.com/hi-in/library/bb735402(en-us).aspx

NOTE: Ensure that the Autogrow Option is enabled in Operations Manager Data

Warehouse and/ or Database.

Upgrading From the Previous Management Packs

Upgrading from the previous Management Pack is not supported.

You must delete the corresponding previous version of Dell Server MP (3.0,

3.1, or 3.1.1) and then install Dell Server Management Pack Suite v4.0 on

Systems Center Operations Manager. For information on the steps to import

Dell Server Management Pack Suite v4.0 see "Getting Started."

NOTE: Ensure you delete Dell Server Management Pack 3.x

(Dell.Connections.001.mp) prior to importing any of the Management Packs that are

a part of the Dell Server Management Pack Suite v4.0.

Getting Started 25

Deleting the Management Packs

While deleting a Management Pack or a utility ensure you delete:

• Detailed Server Management Pack prior to deleting the Scalable Server

Management Pack

• Informational-alerts-On override utility prior to deleting the Scalable

Server Management Pack

Also, ensure the four independent Management Packs are deleted prior to

deleting the base folder utility.

To delete any of the Management Packs or utilities:

1

Select

Administration

→

Management Packs

in the Systems Center

Operations Manager 2007 Operations Console.

2

Select the Dell Management Pack/utility you want to delete from the

Management Packs

pane.

3

Right-click the selected Dell Management Pack/utility

and click

Delete.

After deleting a Management Pack/utility, Dell recommends closing and

reopening the SCOM Console.

NOTE: Deleting any of the Management Packs may affect the scope of

some user roles.

Security Considerations

Operations Console access privileges are handled internally by SCOM.

This can be setup using the User Roles option under Administration → Security

feature on the SCOM console. The profile of the role assigned to you

determines what actions you can perform. For more information on security

considerations see the Microsoft Operations Manager 2007 SP1/ Microsoft

Systems Centre Essentials SP1 online help.

26 Getting Started

Understanding Dell Server Management Pack Suite Operations 27

3

Understanding Dell Server

Management Pack Suite Operations

Discovery and Grouping

Dell Windows systems are discovered through the SCOM Agent

Management infrastructure. Dell systems that do not have

Dell OpenManage™ Server Administrator installed, have unresponsive

instrumentation service, or have Server Administrator earlier than 5.3 are

grouped as Dell "Unmanaged".

Windows Servers

• Discovers and monitors Dell

™

PowerEdge

™

and PowerVault

™

systems

and groups systems (Modular and Monolithic) running OpenManage

Server Administrator (version 5.3 to 6.1), so that the systems are easily

identifiable and manageable

• Categorizes the discovered Windows systems and groups them under

Monolithic Server Group, Modular Systems Group, and Dell Unmanaged

Servers Group

• Provides an inventory of detailed storage controller information

• Collects attribute information on Dell™ Lifecycle Controller and

Remote Access hardware

• Hardware component discovery consists of discovery of Memory,

Power Supply, Processor, Sensors (Current, Battery, Fan, Temperature,

Voltage and Intrusion), Life Cycle Controller, BIOS, and Remote Access

Dell Modular Chassis Remote Access

• Discovers and monitors CMC, DRAC/MC instances on the network

• CMC and DRAC/MC instances are grouped under Dell Modular

Chassis Group

28 Understanding Dell Server Management Pack Suite Operations

Dell Remote Access Controller

• Discovers and monitors DRAC 4, DRAC 5, and iDRAC 6 (modular and

monolithic) devices on the network

• The DRAC 4, DRAC 5, iDRAC 6 modular, and iDRAC 6 monolithic

instances are grouped under the Dell Remote Access 4 Group,

Dell Remote Access 5 Group, iDRAC 6 Modular Group, and iDRAC 6

Monolithic Group respectively

NOTE: Dell Remote Access Controller Management Pack does not support the

discovery of xx0x iDRAC modular controller out-of-band systems due to iDRAC

hardware limitation. To manage iDRAC xx0x modular controller, use Detailed Server

Management Pack or Scalable Server Management Pack where xx0x iDRAC would

be discovered in-band as a part of the Server Inventory.

Alerts and Traps

• Displays alerts for events received from Dell OpenManage Server

Administrator for Dell PowerEdge systems

• Provides an option to include Informational alerts

• Provides trap support for DRAC 4, DRAC 5, iDRAC 6,

DRAC/MC, and CMC

• Provides Platform Event Trap (PET) support for Dell systems

Tasks

• Provides Tasks for Server Management Packs:

– Launching Server Administrator

– Launching Dell Modular Chassis Remote Access Console

– Launching InBand Dell RemoteAccess Console

– Clearing ESM log for Dell systems

• Provides Tasks for Remote Access Management Packs:

– Launching Dell RemoteAccess console

– Launching Dell CMC console

Understanding Dell Server Management Pack Suite Operations 29

• Provides Intelligent Platform Management Interface (IPMI) tasks for

Dell systems with the BMC:

– Check Power Status

–Power On

–Force Power Off

– Power Off Gracefully

–Power Cycle

–Power Reset

– Turn LED Identification On

– Turn LED Identification Off

Reports

Provides Reports for:

• OpenManage Windows Event Log

• Dell Server BIOS, Firmware, and RAID Configuration Reports

Customizing

Allows you to customize and configure your Dell devices for discovery

and monitoring.

Web Console

The Web console server enables you to monitor and manage your Dell

devices with Dell Server Management Pack Suite using a browser instead of

the Operations Manager 2007 console. You can use the Web console server

without installing the Operations console. Using the Web console has the

following limitations:

• provides only the Monitoring feature for all Management Packs

•displays only Clear ESM Log task for the Server Management Packs

30 Understanding Dell Server Management Pack Suite Operations

• For the DRAC and CMC Management Packs:

• Console launch tasks are not available

• Administration, Authoring, and Reporting are not available

• Personalize view is not available

• Information alerts are suppressed even after importing

Information-On override utility

• Only first 200 alerts are displayed in the Alert view

Discovery

To discover Dell devices, the devices must appear in the Agent Managed

view under the Administration section of the Operations Console.

To add a Dell system to the Agent Managed list:

1

Log on to the system with an account that has the SCOM Administrators

role, for the SCOM Management Group.

2

In the Operations Console, click

Administration

.

3

At the bottom of the navigation pane, click

Discovery Wizard

.

The

Introduction

screen appears.

4

Click

Next

after reading the instructions on the

Introduction

screen.

5

To discover Dell Modular and Monolithic systems, select

Automatic

Computer Discovery

and click

Next

.

a

Provide user account details on the

Administrator Account

screen and

click

Discover.

The

Discovery Progress

page appears.

b

On the

Select Objects to Manage

page, select the devices you want to

manage and click

Next

.

c

On the

Summary

screen, specify the path for

Agent Installation

Directory

,

specify the credentials for

Agent Action Account

,

and click

Finish

.

NOTE: Dell windows systems that do not have the instrumentation component

running or that do not have server administrator later than 5.3 installed are grouped

under Dell Unmanaged systems.

Understanding Dell Server Management Pack Suite Operations 31

Dell Network Devices

To discover Dell DRAC and CMC devices, perform the following steps:

1

Follow steps 1 to 4 as described under "Discovery."

2

Select

Advanced Computer Discovery

, select

Network Devices

in the

Computer & Device Types

menu, and click

Next

.

3

Typ e t h e

Start

and

End

of the IP address range that you want to scan,

type the SNMP Community, and select the SNMP version.

4

Click

Discover

. The

Discovery Progress

page appears.

5

On the

Select Objects to Manage

page, select the devices you want to

manage and click

Next

.

6

Click

Finish

.

NOTE: You can override the discovery intervals from the Authoring pane of the

Operations console. To override the discovery intervals for iDRAC 6 modular, modify

the discovery interval period for both the discoveries - DRAC5/iDRAC Discovery

and Dell Integrated Remote Access (Modular) Discovery.

Monitoring

With the Dell Server Management Pack Suite v4.0 you will be able to work

with these views:

Alert View

This view is available for managing Dell Windows systems, Dell CMC and

DRAC/MC, and Dell Remote Access devices. The following individual Alerts

Views are displayed:

•Server

• Remote Access

•CMC

•DRAC MC

•PET Traps

NOTE: The Remote Access view displays DRAC 4, DRAC 5, and iDRAC 6 alerts.

32 Understanding Dell Server Management Pack Suite Operations

In the Monitoring section of the Operations Console, Dell → Alerts Views →

Server Alerts displays alerts that meet your specific criteria, such as alert

severity, resolution state, or alerts that are assigned to you. Select an alert to view

its details in the Alert Details pane.

When an alert listed in the Alert View associated with the server is selected,

the Launch Server Administrator and Clear ESM Logs launch points appear

under Dell Windows Server Tasks in the Actions pane. When an alert listed

in the Alert View associated with a DRAC/MC device is selected, the Launch

Dell Modular Chassis Remote Access Console appears in the Actions pane.

When an alert listed in the Alert View associated with a CMC device is

selected, the Launch Dell CMC Console appears in the Actions pane.

When an alert listed in the Alert View associated with a DRAC device is

selected, the Launch Dell RemoteAccess Console appears in the Actions pane.

Diagram View

This view is available for managing Dell Windows systems, Dell CMC and

DRAC/MC, and Dell Remote Access devices. In the Monitoring section of

the Operations Console, Dell → Diagram Views offers a hierarchical,

graphical representation of all Dell devices on your network that SCOM

manages. The Dell Server Management Pack Suite v4.0 offers the following

diagram views:

• Complete Diagram View

• Modular Systems Diagram

• Monolithic Servers Diagram

• Chassis Management Controllers Group

• Remote Access Controllers Group

The Complete Diagram View allows you to monitor the following devices

and components:

• Modular and Monolithic Systems

– Power Supply

–Sensors

–Memory

– Processors.

– Dell OpenManage Software services

Understanding Dell Server Management Pack Suite Operations 33

– Storage controller

– BIOS object (only inventory)

• DRAC devices

• CMC and DRAC/MC devices

NOTE: You can launch device/component specific tasks from the Actions pane of

the Operations Console. See "Tasks" for more information on launching Tasks.

All Groups Diagram

Figure 3-1. Dell All Groups Diagram - Detailed Management Pack

To access the Dell Complete Diagram View in the Operations Console,

click Dell → Diagram Views → Complete Diagram View.

The Complete Diagram View offers a graphical representation of all

Dell devices that SCOM 2007 SP1/R2 manages and allows you to expand and

verify the status of individual devices and their components in the diagram.

Yo u c a n v i e w d e t a i l s f o r Modular Systems, Monolithic Systems, Chassis

Management Controllers Group, and Remote Access Controllers Group

with the Complete Diagram View. Select a component in the diagram to

view its details in the Detail View pane.

NOTE: The Dell Hardware Group is defined in the Base Management Pack.

34 Understanding Dell Server Management Pack Suite Operations

Dell Server Instance Diagram

Figure 3-2. Dell Server Instance Diagram - Detailed Management Pack

Select a Dell Server instance, from any of the Dell diagram views, to view the

diagram specific to that particular system. System-specific diagrams illustrate

and indicate the status of your Dell system’s memory, power supply,

processors, sensors, OpenManage services, and storage controllers.

Select a component in the diagram to view its details in the Detail View.

The Detailed Management Pack displays memory, processors, and power

supply components in detail.

Storage Controller Diagram

On expanding the Storage component from any Dell System instance

diagram view, you will be able to view the status and health of components

like Physical Disks, Connectors, and Virtual Disks. Click on a component to

view its details in the Detail View pane. Each Connector instance contains

the Sensors and Physical Disk components.

Understanding Dell Server Management Pack Suite Operations 35

Dell Modular Servers Diagram

Figure 3-3. Dell Modular Servers Diagram - Detailed Management Pack

The Dell Modular Servers Diagram offers a graphical representation of all

Dell Modular Systems and allows you to expand and verify the status of

individual devices and their components in the diagram. Select a component

in the diagram to view its details in the Detail View pane.

36 Understanding Dell Server Management Pack Suite Operations

Dell Monolithic Servers Diagram

Figure 3-4. Dell Monolithic Servers Diagram - Detailed Management Pack

The Dell Monolithic Servers Diagram offers a graphical representation of all

Dell Monolithic Systems and allows you to expand and verify the status of

individual devices and their components in the diagram. Select a component

in the diagram to view its details in the Detail View pane.

Understanding Dell Server Management Pack Suite Operations 37

Chassis Management Controllers Group Diagram

Figure 3-5. Chassis Management Controllers Group Diagram

The Chassis Management Controllers Group diagram offers a graphical

representation of all Dell CMC, DRAC/MC devices. Select a component in

the diagram to view its details in the Detail View pane.

Remote Access Controllers Group Diagram

Figure 3-6. Remote Access Controllers Group Diagram

38 Understanding Dell Server Management Pack Suite Operations

The Remote Access Controllers Group diagram offers a graphical

representation of all DRAC 4, DRAC 5, and iDRAC 6 (modular and

monolithic) devices. Select a component in the diagram to view its details in

the Detail View pane.

State Components and Severity Levels

State View

This view is available for managing Dell Windows systems, Dell CMC and

DRAC/MC, and Dell Remote Access devices. In the Operations Console

Dell → State Views displays the status of each Dell device managed by

SCOM 2007 SP1/R2 on your network. The Management Pack provides a list of

Dell severity level indicators to help you monitor the health of your Dell

devices on the network.

Select the device group for which you want to see the State view. For example,

click Servers to view the status of your Dell Monolithic and Modular systems.

You will be able to view the status of the following groups:

•CMC

•Servers

•DRAC 4

•DRAC 5

•DRAC/MC

Table 3-1. Severity Level Indicators

Icon Severity Level

Normal/OK. The component is working as expected.

Warning/Noncritical. A probe or other monitoring device has detected

a reading for the component that is above or below the acceptable level.

The component may still be functioning, but it could fail.

The component may also be functioning in an impaired state.

Critical/Failure/Error.The component has either failed or failure is

imminent. The component requires immediate attention and may need

to be replaced. Data loss may have occurred.

White The health status is not applicable for the specific component.

Grey The service is unavailable.

Understanding Dell Server Management Pack Suite Operations 39

• iDRAC 6 Enterprise Modular

•iDRAC 6

The health of a component is derived by reviewing the unresolved alerts

associated with the component. Table 3-1 explains the various state

components that the Dell Server Management Pack Suite v4.0 uses with their

corresponding severity levels.

Performance and Power Monitoring Views

This view is available for managing Dell Windows systems only. In the

Operations Console, Dell→ Performance and Power Monitoring Views

displays the power management information that is collected as performance

data from Dell Systems. Power monitoring includes the following parameters:

• Amperage Per Power supply

• Power Consumption (in Watts)

• Power Consumption (in BTU/hr)

• Energy Consumption

•Peak Power

•Peak Amperage

• Ambient Temperature

NOTE: Power Monitoring is applicable for specific Dell Systems with Power

Monitoring capability for that particular attribute.

Select the counters (under legend), from the individual performance views

and select the time range for which the values are required. The data

collected is represented in a graphical format for each system.

A unit monitor monitors the performance counter over two successive cycles

to check if it exceeds a threshold value. When the condition is breached,

the server changes state and generates an alert. This unit monitor is disabled

by default. You can override (enable and modify) the threshold values from

the Authoring pane of the Operations console, under Monitors for Dell

Windows Server objects.

For more information on performance information collection,

see "Performance Collection Rules."

40 Understanding Dell Server Management Pack Suite Operations

Tasks

Tasks are available in the Actions pane of the Operations Console. When you

select a device or a component in any of the Dell diagram views, the relevant

tasks appear in the Actions pane.

You can run the tasks Launch Server Administrator and Clear ESM Logs,

from the Diagram view, State view, or Alert view.

A summary of the Dell Tasks that you can perform using the

Dell Management Packs are explained in Table 3-2:

Table 3-2. Dell Tasks Using the Management Pack for SCOM 2007 SP1/R2

Dell Task Description

Dell Modular and Monolithic System Tasks

Clear ESM Logs Backs up the content of the Embedded System

Management (ESM) log and clear the ESM log file for

a selected system

Launch Server

Administrator

Launches the Dell OpenManage Server Administrator

Check Power Status Checks the overall power status of the system

Forced Power Off Turns off the system's power without shutting down the

operating system

Launch InBand Dell

Remote Access Console

Launches the DRAC console for the in-band

discovered DRAC

Power Cycle Turns off the power, and after a delay, turns it on again

Power Off Gracefully Shuts down the operating system first, then turns off the

system's power

Power On Turns on the system power. This option is available

only if the system's power is turned off.

Power Reset Turns off the system's power and turns it on again

Turn LED Identification

On

Turns on the Identify LED of the selected system for

255 seconds

Turn LED Identification

Off

Turns off the Identify LED of the selected system

Understanding Dell Server Management Pack Suite Operations 41

Dell Modular and Monolithic Systems Tasks

Clear ESM Logs

The Server Administrator Embedded Server Management (ESM) log,

also referred to as the hardware log, maintains a list of all system events

generated by the hardware, such as error-correcting code (ECC), system reset

and boot, and probe threshold changes. You can refer to this log when

hardware errors appear or when the system is not functioning properly.

1

In the Operations Console, navigate to a diagram view.

2

Expand the diagram and select the required Dell system.

3

Click

Clear ESM Logs

under

Dell Windows Server Tasks

in the

Actions

pane. The

Run Tasks

window appears.

4

Click

Run

to clear the ESM logs of the device that you selected.

When the Clear ESM Logs task is executed, the task execution screen

displays the result of the task initiation and has nothing to do with the

execution result of the task. For example, the task execution screen may

show a success result even if the ESM logs are not cleared. This means that

the Clear ESM Logs task initiation was successful.

DRAC 4/ DRAC 5/ iDRAC Tasks

Launch Dell

RemoteAccess Console

Launches the DRAC console for the discovered DRAC

Dell CMC, DRAC/MC Tasks

Launch Dell CMC

Console

Launches the CMC console

Launch Dell Modular

Chassis Remote Access

Console

Launches the DRAC/MC Console

Table 3-2. Dell Tasks Using the Management Pack for SCOM 2007 SP1/R2

(continued)

Dell Task Description

42 Understanding Dell Server Management Pack Suite Operations

Launch Server Administrator

1

In the Operations Console, navigate to a Dell diagram view.

2

Expand the diagram and select the desired Dell system.

3

Click

Launch Server Administrator

under

Dell Windows Server Tasks

in

the

Actions

pane.

NOTE: You can run the tasks, Launch Server Administrator and Clear ESM Logs,

from the Diagram view, State view, or Alert view.

NOTE: Dell Management Pack Tasks launch the Remote Console in Internet Explorer.

Check Power Status

Checks the overall power status of the system. You can check the power

status and allow power control tasks through the IPMI shell.

1

In the Operations Console, navigate to a Dell diagram view.

2

Expand and select the desired Dell system.

3

In the

Actions

pane, select

Dell Windows Server Tasks

→

Check Power

Status

.

Power Cycle

Allows you to turn off the power, and after a delay, turn it on again. You can

use this task to power cycle the server.

1

In the Operations Console, navigate to a Dell diagram view.

2

Expand and select the desired Dell system.

3

In the

Actions

pane, select

Dell Windows Server Tasks

→

Power Cycle

.

Force Power Off

Turns off the system's power without shutting down the operating system.

You can use this task to power off the server.

1

In the Operations Console, navigate to a Dell diagram view.

2

Expand and select the desired Dell system.

3

In the

Actions

pane, select

Dell Windows Server Tasks

→

Force Power Off.

Understanding Dell Server Management Pack Suite Operations 43

Power Off Gracefully

Shuts down the operating system first, then turns off the system's power.

You can use this task to power off the server.

1

In the Operations Console, navigate to a Dell diagram view.

2

Expand and select the desired Dell system.

3

In the

Actions

pane, select

Dell Windows Server Tasks

→

Power Off

Gracefully.

Power On

Turns on the system power. This option is available only if the system's power

is turned off. You can use this task to power on the server.

1

In the Operations Console, navigate to a Dell diagram view.

2

Expand and select the desired Dell system.

3

In the

Actions

pane, select

Dell Windows Server Tasks

→

Power On

.

Power Reset

Turns off the system's power and turns it on again. You can use this task to

reset the power of the server.

1

In the Operations Console, navigate to a Dell diagram view.

2

Expand and select the desired Dell system.

3

In the

Actions

pane, select

Dell Windows Server Tasks

→

Power Reset

.

Turn LED Identification Off

You can use this task to turn off the LED identification of the selected

system.

1

In the Operations Console, navigate to a Dell diagram view.

2

Expand and select the desired Dell system.

3

In the

Actions

pane, select

Dell Windows Server Tasks

→

Turn

LED

Identification Off

.

44 Understanding Dell Server Management Pack Suite Operations

Turn LED Identification On

Turns on the Identify LED of the selected system for 255 seconds. You can

use this task to turn on the LED identification on the system.

1

In the Operations Console, navigate to a Dell diagram view.

2

Expand and select the desired Dell system.

3

In the

Actions

pane, select

Dell Windows Server Tasks

→

Turn

LED

Identification On.

Dell Remote Access Controller (DRAC) Tasks

DRAC 4/ DRAC 5/ iDRAC 6

You can use this task to launch the Dell Remote Access Console, if the DRAC

is installed on your Dell system.

1

In the Operations Console, navigate to a Dell diagram view, state view,

or alert view.

2

Expand and select the desired DRAC system

3

In the

Actions

pane, select

SNMP Network Device Tasks

→

Launch Dell

RemoteAccess Console.

Dell Chassis Management Controller (CMC) Tasks

CMC

You can use this task to launch the CMC Console.

1

In the Operations Console, navigate to the Dell Diagram view, State view

or Alert view.

2

Select the CMC device.

3

In the

Actions

pane, select

SNMP Network Device Tasks

→

Launch Dell

CMC Console

.

DRAC/MC

You can use this task to launch the DRAC/MC Console.

1

In the Operations Console, navigate to the Dell Diagram view, State view

or Alert view.

2

Select the DRAC/MC device.

Understanding Dell Server Management Pack Suite Operations 45

In the Actions pane, select SNMP Network Device Tasks→ Launch Dell

Modular Chassis Remote Access Console.

Reports

The Reporting feature is available with the Dell Server Management Pack

Suite v4.0. It allows you to create pre-canned reports for OpenManage

Windows Event Log, Dell Server BIOS, Firmware, and RAID configuration.

Dell Server BIOS, Firmware, and RAID Configuration Reports are only

available in Detailed Server Management Pack. You will not see these reports

if you choose to have only the Scalable Server Management Pack.

To access the Reporting feature perform the following steps:

1

Click

Reporting

in your Operations Console.

2

Expand

Reporting

in the navigation pane.

3

Click on

Dell Windows Server Scalable Edition

for the Windows Event

Log and click on

Dell Windows Server Detail Edition

for BIOS, firmware,

and RAID reports.

You can also access Reporting from the diagram view by clicking on the server

instance. The option for Dell Reports is located in the Actions pane under

the Dell System instance reports along with the default Microsoft reports.

OpenManage Windows Event Log

1

Click on

OpenManage Windows Event Log

. Click

Open

in the

Actions

pane.

2

Select a time period for which you want the report generated.

3

Click on

Add Object

or

Add Group

.

4

Click

Search

, to search for an object or group. Choose add (you can

add multiple objects). You will find the object in the selected object pane.

5

Choose the severity of the events whose report you want to generate.

6

Click

Run.

The OpenManage Windows Event Log report is generated.

46 Understanding Dell Server Management Pack Suite Operations

BIOS Configuration

To create a report for the BIOS configuration follow these steps:

1

Click on

BIOS Configuration

. Click

Open

in the

Actions

pane.

2

Select a time period for which you want the report generated.

3

Click on

Add Object

or

Add Group

.

4

Click

Search

, to search for an object or group. Choose add (you can add

multiple objects). You will find the selected object in the selected object pane.

5

Choose the required

Properties

.

6

Click

Run.

The BIOS configuration report is generated.

NOTE: You will be able to create BMC reports only if BMU is installed on the

Management Server.

Firmware and Driver Versions

To create a report for Firmware and Driver Versions follow these steps:

1

Click on

Firmware and Driver Versions

. Click

Open

on the

Actions

pane.

2

Select a time period for which you want the report generated.

3

Click on

Add Object

or

Add Group

.

4

Click

Search

, to search for an object or group. Choose add (you can add

multiple objects). You will find the selected object in the selected object pane.

5

Choose the required

Properties

.

6

Click

Run.

The Firmware and Driver versions report is generated.

RAID Configuration

1

Click on

RAID Configuration

. Click

Open

on the

Actions

pane.

2

Select a time period for which you want the report generated.

3

Click on

Add Object

or

Add Group

.

4

Click

Search

, to search for an object or group. Choose add (you can add

multiple objects). You will find the selected object in the selected object pane.

5

Choose the required

Properties

.

6

Click

Run.

The RAID configuration report is generated.

Understanding Dell Server Management Pack Suite Operations 47

Customizing the Dell Server Management Pack

Suite

The Dell Server Management Pack Suite v4.0 allows you to customize

discovery, monitoring, and event processing of your Dell devices. You can

customize the following components of the Dell Management Packs:

•

Monitors

: Monitors to assess various conditions that can occur in

monitored objects. The result of this assessment determines the health

state of a target and the alerts that are generated.

•

Object Discoveries

: Object discoveries are used to find objects on a network

that need to be monitored.

•

Rules

: Rules are used to collect data, such as events generated

by managed objects.

NOTE: See the Microsoft System Center Operations Manager 2007 SP1/ R2

documentation for more information.

Unit Monitors

You can customize the following parameters of the Dell Server Management

Pack Suite v4.0 unit monitors by using overrides:

•

Enabled

: Allows you to enable or disable Monitors. You can choose the

Override Setting

to be

True

or

False.

•

Interval in Seconds

: The frequency (in seconds) with which the

Dell Management Pack polls the Dell device to check the health

of a component.

The unit monitors can be:

•

Event Monitor

: This Monitor is triggered by the event that the Dell

instrumentation logs in the Windows event log, indicating the health of

the corresponding object.

•

Unit Monitor

: This Monitor is triggered by a periodic poll configured as

IntervalSeconds.

48 Understanding Dell Server Management Pack Suite Operations

Table 3-3 illustrates the various Dell monitors and the applicable parameters

for your Dell devices.

Table 3-3. Dell Unit Monitors in Management Pack

Groups Unit Monitor

Memory Group Object Event and Periodic

Memory Unit Instance Event and Periodic

OpenManage Software Services

• DSM Connection Service

Windows Service

•DSM Data Manager

Windows Service

•DSM Event Manager

Windows Service

• DSM Shared Service

Windows Service

• DSM Storage Service

Windows Service

•WMI Service

Windows Service

Power Supplies Group Object Event and Periodic

Power Supplies Unit Instance Event and Periodic

Processor Group Object Event and Periodic

Processor Unit Instance Event and Periodic

Sensor Group Object

•Battery

Event and Periodic

•Current

Event and Periodic

•Fan

Event and Periodic

•Intrusion

Event and Periodic

•Temperature

Event and Periodic

•Voltage

Event and Periodic

Storage Controller Event and Periodic

Storage Controller Connector Instance Event and Periodic

Storage Controller EMM Instance Event and Periodic

Storage Controller Enclosure Instance Event and Periodic

Understanding Dell Server Management Pack Suite Operations 49

Object Discoveries

You can customize the following Dell Management Pack discovery

parameters, using overrides:

Enabled: Allows you to enable or disable discoveries. You can choose the

Override Setting to be True or False.

Interval in Seconds: The frequency (in seconds) with which the Dell

Management Pack discovers the component instance and attributes of your

Dell device. The default value for this attribute is 24 hours (one day).

Storage Controller Physical Disk Instance Event and Periodic

Storage Controller Power Supply Instance Event and Periodic

Storage Controller Sensors Instance Event and Periodic

Storage Controller Virtual Disk Instance Event and Periodic

Storage Enclosure Physical Disk Instance Event and Periodic

Storage Enclosure Power Supply Instance Event and Periodic

Storage Enclosure Sensors Instance Event and Periodic

Table 3-4. Dell Discoveries

Discovery Object Description

Dell Server BIOS Discovery Discovers BIOS object for each Dell System.

Dell Server Classifies your Dell System and populates the

basic attributes.

Dell Server Hardware

Components Discovery

Discovers hardware components at a group level

(Sensors, Processor, Memory, and Power Supplies)

and attributes (such as launch points for

OpenManage Server Administrator, DRAC,

Remote Access IP with IPMI capability, and so

on) for your Dell system.

OpenManage Software Services

Discovery

Discovers the objects for Dell OpenManage™

Server Administrator Windows services and the

WMI.

Table 3-3. Dell Unit Monitors in Management Pack

(continued)

Groups Unit Monitor

50 Understanding Dell Server Management Pack Suite Operations

Rules

Dell Systems Event Processing Rules

The Dell Management Pack processes rules from Server Administrator,

Server Administrator Storage Management events, DRAC, and CMC traps.

Server Administrator

All informational, warning, and critical events for Server Administrator have

a corresponding event processing rule.

Each of these rules are processed based on the following criteria:

• Source Name = "Server Administrator"

• Event ID = Actual event ID of the Server Administrator

instrumentation event

• Severity = Severity of the actual event

• Data Provider = Windows system event log

Storage Management

All informational, warning, and critical events for the Server Administrator

Storage Management Service have a corresponding event processing rule.

Each of these rules are processed based on the following criteria:

• Source Name = "Server Administrator"

Dell Server Detailed Memory

Discovery

Discovers memory instances for your Dell system.

Dell Server Detailed Power

Supply Discovery

Discovers power supply instances for

your Dell system.

Dell Server Detailed Processor

Discovery

Discovers processor instances for

your Dell system.

Dell Server Detailed Storage

Discovery

Discovers the complete storage hierarchy for

your Dell system.

Table 3-4. Dell Discoveries

(continued)

Discovery Object Description

Understanding Dell Server Management Pack Suite Operations 51

• Event ID = Actual event ID of the Server Administrator Storage

Management Service event

• Severity = Severity of the actual event

• Data Provider = Windows system event log

DRAC / CMC

All informational, warning, and critical SNMP traps for the DRAC/CMC have

a corresponding SNMP trap rule.

Each of these rules are processed based on the following criteria:

• Source Name = "DRAC/CMC name/ip"

• OID = Actual trap ID of the DRAC SNMP trap event

• Severity = Severity of the actual event

• Data Provider = SNMP trap

Performance Collection Rules

There are seven performance collection rules that collect information on the

following parameters:

• Amperage Per Power supply

• Power Consumption (Watts)

• Power Consumption (in BTU/hr)

• Energy Consumption

•Peak Power

•Peak Amperage

• Ambient Temperature

In the Operations Console, Dell→ Performance and Power Monitoring

Views displays the performance information that is collected from Dell

Systems. This feature is available on installation of Scalable Server

Management Pack. By default this feature is disabled. To enable this feature

perform the following:

1

Open the

Authoring

pane in the Operations Console.

2

Select

Rules

.

3

Right-click the rule you want to enable.

52 Understanding Dell Server Management Pack Suite Operations

For example, to enable information to be collected on energy consumption

of Dell Systems, select Dell Server Energy Consumption collection rule.

4

Select

Overrides

→

Override the rule

→

For all objects of class

5

Select

Override

and provide

Override value

as True.

6

Click

Apply

.

Alternatively, when the Detailed Server Management Pack is imported,

these disable Performance collection rules are enabled by default.

Appendix A- Known Issues in SCOM 2007 SP1/SCE SP1 53

A

Appendix A- Known Issues in

SCOM 2007 SP1/SCE SP1

These are the known issues in SCOM 2007 SP1/R2:

1

The Dell™ Management Pack Diagram Views displays a blank

screen intermittently.

The Diagram View in SCOM 2007 SP1 displays a blank screen

intermittently. The actual diagram view will not come up even after

refreshing the screen several times.

2

Dell systems disappear from the SCOM console when WMI service

is stopped in managed system.

When SCOM has discovered a Windows system displayed in the

diagram view, with the WMI service stopped on that system,

the discovered Windows system disappears from the SCOM console.

3

Dell alerts not getting sorted according to age

Check the registry on the machine that has this problem. There could be

a left over view definition that has the sorting flags set to 'false'. In some

instances, when you import an MP with changes to the sort flags, it may

not get updated in the registry. If you delete the settings for the view in the

registry, they will be recreated from the new MP when you navigate to that

view again. You can also edit the sort flags in the registry for the view.

Registry edit:

HKEY_CURRENT_USER\Software\Microsoft\Microsoft Operations

Manager\3.0\Console\%GUID.ViewTitle%AlertView\Age

For sorting to be enable ensure the keys IsSortable and IsSorted are

set to 1.

4

Under certain conditions, the following error messages are displayed on

the Operations console of the management station:

•

MonitoringHost.exe Handle Count Threshold Alert

Message (Management Server)

54 Appendix A- Known Issues in SCOM 2007 SP1/SCE SP1

•MonitoringHost.exe Private Bytes Threshold

Alert Message (Management Server)

Microsoft KB968760 available on the Microsoft support site at

support.microsoft.com

resolves this.

5

Under certain conditions, an error message is displayed on the Operations

console of the management station with an Event ID 623 and Event

Source as Health Service ESE Store.

Microsoft KB975057 available on the Microsoft support site at

support.microsoft.com

resolves this.

Known Limitations

SCOM / SCE

Path Name attribute value is not unique and proper for all

Dell Hardware devices.

The format of Path Name attribute value for Agent-based discovered devices

and SNMP-based discovered devices are different. This is according to the

design of SCOM 2007.

SCE

In the diagram view, for Dell network devices (DRAC/CMC), you can view

the SNMP interface objects under the Dell network device object. This is

implemented in Microsoft's Management Pack -

Microsoft.SystemCenter.NetworkDevice.Monitoring.Library.mp.

SCOM / SCE and Dell Server Management Pack Suite v4.0

•

Security: For Dell MP power control and LED tasks, passwords are

revealed in Clear Text while Authoring MP.

The Dell Management Pack exposes the BMC login credentials in the

Operator Console Authoring Pane. This is due to the current design of

ipmitool (which accepts credentials as plain text command line

arguments) not matching with OpsMgr user credential management using

RunAsAccounts.

Appendix A- Known Issues in SCOM 2007 SP1/SCE SP1 55

• When using health explorer, some unit monitors in Dell Management

Pack (under Sensors and OpenManage Services instances) may show green

status though the sub-instance does not exist. This is because unit

monitors cannot have an "Unavailable" state when the target class is

present and the unit monitor has been executed.

Dell Server Management Pack Suite v4.0

• The health of your Dell system’s hardware log is not monitored by the

Dell Management Pack. However, you can view your Dell system’s

hardware log on the Server Administrator.

• The Dell Management Pack does not populate any Event view data for

Dell Management Pack objects.

• OpenManage Lifecycle controller storage size is shown as "Not applicable"

in OpenManage 6.1 though the hardware is present.

• In the Diagram view for Dell network devices, the basic attributes are

displayed for the Dell DRAC and CMC objects. You can view the detailed

set of attributes by clicking on the objects in the State View.

• Intrusion unit monitor status under sensors is only for chassis and does not

include health of bezel intrusion.

Microsoft® Fixes for SCOM 2007 SP1

1

The SCOM console throws up a run time error.

A run time error (Microsoft Visual C++ Runtime Library) with the

following message pops up once in a while - Runtime Error! Program:

C:\Program Fil... R6025 - pure virtual function call. We observed

more than one window in our development/test setup.

Microsoft KB951526 available on the Microsoft support site at

support.microsoft.com

resolves this.

2

The System Center Operations Manager 2007 console may crash in

Windows Server 2008 or in Windows Vista™ when you open the Health

Explorer window.

In the Alerts view, when you right-click an item to open the Health

Explorer window, the System Center Operations Manager 2007 console

may crash. You cannot use Health Explorer to see any monitored objects

in Windows Server 2008 or in Windows Vista.

56 Appendix A- Known Issues in SCOM 2007 SP1/SCE SP1

Microsoft KB951327 available on the Microsoft support site at

support.microsoft.com

resolves this.

3

When you upgrade an Operations Manager agent system from Windows

Server 2003 to Windows Server 2008, the Health Service does not start on

the computer.

This issue occurs because the upgrade removes the certificate store in

which the Health Service includes its certificate for secure storage data

encryption. When the secure storage manager component of the Health

Service initializes, it fails if there is a certificate serial number that is set,

but the store does not exist.

Microsoft KB954049 available on the Microsoft support site at

support.microsoft.com

resolves this.

4

The Operations Manager Web Console does not display pages

correctly because of changes in User Access Control (UAC) in

Windows Server 2008

.

You may experience one or more of the following situations:

• The Web Console does not open.

• The My Workspace page does not display.

• Performance and Power Monitoring Views do not display.

Microsoft KB954049 available on the Microsoft support site at

support.microsoft.com

resolves this.

5

After you upgrade a computer that performs the Operations Manager

Management Server role from Windows Server 2003 to Windows Server

2008, the Operations Manager performance counters are not registered.

Microsoft KB954049 available on the Microsoft support site at

support.microsoft.com

resolves this.

6

The reports do not appear as expected in the Reporting space of the

Administration console.

When you install a System Center Operations Manager Management Pack

that includes reports on a Microsoft System Center Operations

Manager 2007 Service Pack 1 (SP1) server, or you install a System Center

Essentials Management Pack that includes reports on a Microsoft System

Appendix A- Known Issues in SCOM 2007 SP1/SCE SP1 57

Center Essentials 2007 SP1 server, the reports do not appear as expected

in the Reporting space of the Administration console.

Microsoft KB954643 available on the Microsoft support site at

support.microsoft.com

resolves this.

7

The SCOM console shows a Health service error message. SCOM

generates the error - "Health service host process has stopped working".

The error message - "Health service Host Process encountered a

problem and needed to close" pops up once in a while. As a result of this

Health Service Crash, you may notice unexpected behavior in the

discovery and monitoring of Dell devices.

Microsoft KB951526 available on the Microsoft support site at

support.microsoft.com

resolves this.

58 Appendix A- Known Issues in SCOM 2007 SP1/SCE SP1

Glossary 59

Glossary

The following list defines or identifies technical terms, abbreviations,

and acronyms used in this document.

BMC

Abbreviation for baseboard management controller, which is a controller that

provides the intelligence in the IPMI structure.

CMC

Acronym for Chassis Management Controller.

DRAC

Abbreviation for Dell Remote Access Controller.

DRAC/MC

DRAC / modular chassis

EMM

Enclosure management module

FQDN

Abbreviation for fully qualified domain name. An FQDN is the human-readable

name corresponding to the TCP/IP address of a network interface, as found on a

computer, router, or other networked devices. It includes both its host name and

its domain name.

iDRAC

Acronym for Integrated Dell Remote Access Controller.

Intelligent Platform Management Interface (IPMI)

A specification that defines a set of common interfaces for computer hardware

and firmware. It is used to monitor system health and manage the system.

in-band DRAC

Refers to the DRAC object discovered through the Server OS and

Dell instrumentation over the primary NIC IP.

60 Glossary

managed system

A managed system is any system that is monitored and managed using Server

Administrator. Systems running Server Administrator can be managed locally or

remotely through a supported Web browser.

management station

A management station can be any Microsoft

®

Windows -based computer (laptop,

desktop, or server) used to remotely manage one or more managed systems from

a central location.

modular system

A system that can include multiple server modules. Each server module

functions as an individual system. To function as a system, a server module is

inserted into a chassis that includes power supplies, fans, a system management

module, and at least one network switch module. The power supplies, fans,

system management module, and network switch module are shared resources

of the server modules in the chassis. See

server module

.

monolithic system

Stand-alone or tower servers that, unlike modular systems, carry a single

server module.

out-of-band DRAC

Refers to the DRAC object discovered directly through the DRAC card's NIC IP.

server module

A modular system component that functions as an individual system. To function

as a system, a server module is inserted into a chassis that includes power supplies,

fans, a system management module, and at least one network switch module.

The power supplies, fans, system management module, and network

switch module are shared resources of the server modules in the chassis.

See modular system.

state

Refers to the condition of an object that can have more than one condition.

For example, an object may be in the "not ready" state.

Glossary 61

status

Refers to the health or functioning of an object. For example, a temperature probe

can have a normal status if the probe is measuring acceptable temperatures.

When the probe begins reading temperatures that exceed limits set by the user,

it reports a critical status.

task

Tasks are actions that you launch to diagnose or resolve a problem, or to automate

repetitive actions. Tasks are launched from the Operations Manager 2007

Operators Console.

62 Glossary

Index 63

Index

D

Dell devices

Discovering, 30

Dell Management Pack

Deleting, 24

Features, 8

Upgrading, 24

Dell Tasks

Clear ESM Logs, 41

CMC, 44

DRAC, 44

Discovering Dell devices, 30

M

Management Station

requirements, 19

P

Performance and Power

Monitoring Views, 39

Performance collection Rules, 51

Post-import tasks

Dell Server and Printer MP, 22

Dell Server MP, 22

R

Reports, 45

Rules, 50

DRAC/CMC, 51

Storage Management, 50

S

Server Management Pack

Discovery, 30

Monitoring, 31

Tasks, 40

State components and severity

levels, 38

Supported Dell devices, 14

Supported Firmware Versions

For DRAC and CMC

Devices, 15

Supported Operating

Systems, 15

T

Technical Assistance, 17

U

User Roles, 25

64 Index