Dell Studio Xps 9100 Mid 2010 Setup Guide

Manual studio-xps-9100_setup%20guide_en-us Dell Studio XPS 9100 Setup Manual | Manual Device

2014-11-13

: Dell Dell-Studio-Xps-9100-Mid-2010-Setup-Guide-111283 dell-studio-xps-9100-mid-2010-setup-guide-111283 dell pdf

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Page Count: 74

Setting Up Your Studio XPS Desktop
Using Your Studio XPS Desktop
Solving Problems
Using Support Tools
Restoring Your Operating System
Getting Help
Finding More Information and Resources
Specifications
Appendix
- Macrovision Product Notice
- Information for NOM, or Official Mexican Standard (Only for Mexico)
Index

SETUP GUIDE

Regulatory model: DCRM

SETUP GUIDE

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells

you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

__________________

Information in this document is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text:

Dell

, the

DELL

logo, YOURS IS HERE, Studio XPS, Solution Station, and

DellConnect

are

trademarks of Dell Inc.;

Intel

is a registered trademark and

Core

is a trademark of Intel Corporation in the U.S. and other

countries;

Microsoft

Windows

, and the

Windows

start button logo are either trademarks or registered trademarks

of Microsoft Corporation in the United States and/or other countries;

Blu-ray Disc

is a trademark of the Blu‑ray Disc

Association;

Bluetooth

is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and

names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

June 2010 P/N NWK08 Rev. A01

Setting Up Your Studio XPS Desktop . . . . . .5

Before Setting Up Your Computer . . . . . . . . . 6

Connect the Keyboard and Mouse. . . . . . . . . 7

Connect the Display. . . . . . . . . . . . . . . . . . . . . 8

Connect the Network Cable (Optional) . . . . 10

Connect the Power Cable . . . . . . . . . . . . . . . 11

Press the Power Button . . . . . . . . . . . . . . . . 12

Set Up Microsoft Windows. . . . . . . . . . . . . . 13

Create System Recovery Media

(Recommended). . . . . . . . . . . . . . . . . . . . . . . 14

Connect to the Internet (Optional) . . . . . . . . 15

Using Your Studio XPS Desktop . . . . . . . . .18

Front View Features. . . . . . . . . . . . . . . . . . . . 18

Top View Features . . . . . . . . . . . . . . . . . . . . . 20

Back View Features. . . . . . . . . . . . . . . . . . . . 22

Back Panel Connectors. . . . . . . . . . . . . . . . . 24

Software Features . . . . . . . . . . . . . . . . . . . . . 26

Dell Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Dell DataSafe Online Backup . . . . . . . . . . . . 28

Solving Problems . . . . . . . . . . . . . . . . . . . . .29

Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Network Problems . . . . . . . . . . . . . . . . . . . . . 30

Power Problems. . . . . . . . . . . . . . . . . . . . . . . 31

Memory Problems . . . . . . . . . . . . . . . . . . . . . 33

Lockups and Software Problems . . . . . . . . . 34

Using Support Tools. . . . . . . . . . . . . . . . . . .36

Dell Support Center . . . . . . . . . . . . . . . . . . . . 36

My Dell Downloads . . . . . . . . . . . . . . . . . . . . 37

System Messages . . . . . . . . . . . . . . . . . . . . . 37

Hardware Troubleshooter. . . . . . . . . . . . . . . 39

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 40

Contents

Restoring Your Operating System . . . . . . .44

System Restore . . . . . . . . . . . . . . . . . . . . . . . 45

Dell DataSafe Local Backup. . . . . . . . . . . . . 46

System Recovery Media . . . . . . . . . . . . . . . . 48

Dell Factory Image Restore . . . . . . . . . . . . . 49

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .51

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Online Services . . . . . . . . . . . . . . . . . . . . . . . 53

Automated Order‑Status Service . . . . . . . . . 54

Product Information. . . . . . . . . . . . . . . . . . . . 54

Returning Items for Repair Under

Warranty or for Credit . . . . . . . . . . . . . . . . . . 55

Before You Call. . . . . . . . . . . . . . . . . . . . . . . . 56

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 57

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Specifications . . . . . . . . . . . . . . . . . . . . . . .60

Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Macrovision Product Notice. . . . . . . . . . . . . 65

Information for NOM, or Official Mexican

Standard (Only for Mexico). . . . . . . . . . . . . . 66

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

This section provides information about

setting up your Studio XPS™ 9100 desktop.

WARNING: Before you begin any of the

procedures in this section, read the

safety information that shipped with

your computer. For additional safety

best practices information, see the

Regulatory Compliance Homepage at

www.dell.com/regulatory_compliance.

NOTE: Your computer’s Service Tag is located

on a label under the FlexBay panel on the

front of your computer. Use the Service Tag

to identify your computer when you access

the Dell Support website or contact technical

support.

Setting Up Your Studio XPS Desktop

Before Setting Up Your Computer

When positioning your computer, ensure that you allow easy access to a power source, adequate

ventilation, and a level surface to place your computer.

Restricting airflow around your computer may cause it to overheat. To prevent overheating ensure

that you leave at least 10.2 cm (4 inches) at the back of the computer and a minimum of

5.1 cm (2 inches) on all other sides. You should never place your computer in an enclosed space,

such as a cabinet or drawer when it is powered on.

Setting Up Your Studio XPS Desktop

Connect the Keyboard and Mouse

Connect the USB keyboard and mouse to the USB connectors on the back panel of your computer.

Setting Up Your Studio XPS Desktop

Connect the Display

Your computer does not have an integrated video connector. You must use the connector available

on the video card in the expansion slot to connect to the display.

NOTE: If your video card does not have a VGA connector, use the DVI‑to‑VGA adapter and VGA

cable to connect to the display.

NOTE: HDMI or DVI cables may not ship with your computer. You can purchase the

HDMI‑to‑DVI adapter and additional HDMI or DVI cables at www.dell.com.

Use the appropriate cable based on the connectors available on your computer and display. See the

following table to identify the connectors on your computer and display.

NOTE: When connecting to a single display, connect the display to ONLY ONE of the connectors

on your computer.

Setting Up Your Studio XPS Desktop

Connection Type Computer Cable Display

VGA‑to‑VGA

(VGA cable)

DVI‑to‑VGA

(DVI‑to‑VGA adapter

+ VGA cable)

DVI‑to‑DVI

(DVI cable)

HDMI‑to‑HDMI

(HDMI cable)

HDMI‑to‑DVI

(HDMI‑to‑DVI

adapter + DVI cable)

Setting Up Your Studio XPS Desktop

Connect the Network Cable

(Optional)

A network connection is not required to complete

your computer setup, but if you have an existing

network or Internet connection that uses a cable

connection (such as a broadband device or

Ethernet jack), you can connect it now.

NOTE: Use only an Ethernet cable to

connect to the network connector

(RJ45 connector). Connect the telephone

cable only to the modem connector

(RJ11 connector) and not to the network

connector (RJ45 connector).

To connect your computer to a network or a

broadband device, connect one end of the

network cable to the network port or the

broadband device. Connect the other end of

the network cable to the network connector

(RJ45 connector) on the back panel of your

computer. A click indicates that the network

cable has been securely attached.

Setting Up Your Studio XPS Desktop

Connect the Power Cable

Setting Up Your Studio XPS Desktop

Press the Power Button

Setting Up Your Studio XPS Desktop

Set Up Microsoft Windows

Your Dell computer is preconfigured with the Microsoft® Windows® operating system. To set

up Windows for the first time, follow the instructions on the screen. These steps are mandatory

and may take some time to complete. The Windows setup screens will take you through several

procedures including accepting license agreements, setting preferences, and setting up an Internet

connection.

CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your

computer unusable and you will need to reinstall the operating system.

NOTE: For optimal performance of your computer, it is recommended that you download and

install the latest BIOS and drivers for your computer available at support.dell.com.

NOTE: For more information on the operating system and features, see

support.dell.com/MyNewDell.

Setting Up Your Studio XPS Desktop

Create System Recovery

Media (Recommended)

NOTE: It is recommended that you create

a system recovery media as soon as you

set up Microsoft Windows.

The system recovery media can be used to

restore your computer to the operating state it

was in when you purchased the computer, while

preserving data files (without the need of the

Operating System

disc). You can use the system

recovery media if changes to the hardware,

software, drivers, or other system settings have

left the computer in an undesirable operating

state.

You will require the following to create the

system recovery media:

Dell DataSafe Local Backup•

USB key with a minimum capacity of 8 GB or •

DVD‑R/DVD+R/Blu‑ray Disc™

NOTE: Dell DataSafe Local Backup does

not support rewritable discs.

To create a system recovery media:

Ensure that the computer is turned on.1.

Insert the disc or USB key in the computer.2.

Click 3. Start → Programs→ Dell DataSafe

Local Backup.

Click 4. Create Recovery Media.

Follow the instructions on the screen.5.

NOTE: For information on using the system

recovery media, see “System Recovery

Media” on page 48.

Setting Up Your Studio XPS Desktop

Connect to the Internet

(Optional)

To connect to the Internet, you need an external

modem or network connection and an Internet

service provider (ISP).

If an external USB modem or WLAN adapter is

not part of your original order, you can purchase

one at www.dell.com.

Setting Up a Wired Connection

If you are using a dial‑up connection, connect •

the telephone cable to the optional modem

and to the telephone wall jack before you set

up your Internet connection.

If you are using a DSL or cable/satellite •

modem connection, contact your ISP

or cellular telephone service for setup

instructions.

To complete setting up your wired Internet

connection, follow the instructions in “Setting Up

Your Internet Connection” on page 16.

Setting Up Your Studio XPS Desktop

Setting Up a Wireless Connection

NOTE: To set up your wireless router, see the

documentation that shipped with your router.

Before you can use your wireless Internet

connection, you need to connect to your

wireless router.

To set up your connection to a wireless router:

Save and close any open files, and exit any 1.

open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and

then click Network and Sharing Center→

Connect to a network.

Follow the instructions on the screen to 4.

complete the setup.

Setting Up Your Internet Connection

ISPs and ISP offerings vary by country. Contact

your ISP for offerings available in your country.

If you cannot connect to the Internet but have

successfully connected in the past, the ISP

might have a service outage. Contact your ISP

to check the service status, or try connecting

again later.

Have your ISP information ready. If you do not

have an ISP, the Connect to the Internet wizard

can help you get one.

Setting Up Your Studio XPS Desktop

To set up your Internet connection:

Save and close any open files, and exit any 1.

open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and then

click Network and Sharing Center→ Set up

a new connection or network→ Connect to

the Internet.

The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose

or contact your ISP.

Follow the instructions on the screen and 4.

use the setup information provided by your

ISP to complete the setup.

Front View Features

Using Your Studio XPS Desktop

This section provides information about the features available on your Studio XPS™ 9100 desktop.

Using Your Studio XPS Desktop

1Media Card Reader — Provides a fast

and convenient way to view and share

digital photos, music, and videos stored

on a media card.

2Optical drive — Plays or records only

standard‑size (12 cm) CDs, DVDs, and

Blu‑ray Discs (optional).

3Optional optical drive bay — Can

support an additional optical drive.

4 USB 3.0 connector (optional) —

Connects to USB 3.0‑compliant devices

such as external hard drives. Also

compatible with USB 2.0 devices.

5FlexBay slot — Can support an optional

Media Card Reader or an additional hard

drive.

6FlexBay panel — Covers the FlexBay

slots.

7 Service Tag and Express Service

Code — Used to identify your computer

when you access the Dell Support

website or call technical support.

8Optical drive eject button — Press the

marked portion on the lower end of the

button to eject the disc tray.

9 USB 2.0 connector — Connects

to USB devices that are connected

occasionally such as memory keys,

digital cameras, and MP3 players.

Using Your Studio XPS Desktop

Top View Features

Using Your Studio XPS Desktop

1 USB 2.0 connectors (3) — Connect

to USB devices that are connected

occasionally such as memory keys, digital

cameras, and MP3 players.

2 Hard-drive activity light — Turns on

when the computer reads or writes data.

A blinking white light indicates hard‑drive

activity.

CAUTION: To avoid loss of data, never

turn off the computer while the hard-

drive activity light is blinking.

3 Power button — Turns the computer on

or off when pressed. The light in the center of

this button indicates the power state.

NOTE: For information on power problems,

see “Power Problems” on page 31.

4 Headphone connector — Connects

to headphones.

NOTE: To connect to a powered speaker or

sound system, use the audio connectors

on the back of your computer.

5 Line-in or microphone connector —

Connects to a microphone for voice or to

an audio cable for audio input.

Using Your Studio XPS Desktop

Back View Features

Using Your Studio XPS Desktop

1Power connector — Connects to

the power cable. Appearance of this

connector may vary.

2Back panel connectors — Connect

USB, audio, and other devices into the

appropriate connectors.

3Expansion card slots — Provide access

to connectors on any installed PCI and

PCI express cards.

4Security cable slot — Attaches a

commercially available security cable to

your computer.

NOTE: Before you buy a security cable,

ensure that it fits into the security cable

slot on your computer.

5Power supply light — Indicates power

availability on the power supply unit.

NOTE: The power supply light may not be

available on all computers.

Using Your Studio XPS Desktop

Back Panel Connectors

Using Your Studio XPS Desktop

1 S/PDIF connector — Connects to

amplifiers of TVs for digital audio through

optical digital cables. This format carries

an audio signal without going through an

analog audio conversion process.

2 eSATA connector — Connects to

external SATA storage devices.

3 USB 2.0 connectors (4) — Connect

to USB devices, such as a mouse, printer,

keyboard, external drive, or MP3 player.

4 Side L/R surround connector —

Connects to side L/R surround speakers.

5 Microphone connector — Connects

to a microphone for voice or audio input

into a sound or telephony program.

6 Front L/R line-out connector —

Connects to front L/R speakers.

7 Line-in connector — Connects to

recording or playback devices such as

a microphone, cassette player, CD player,

or VCR.

8 Center/subwoofer connector —

Connects to a center speaker or subwoofer.

9 Rear L/R surround connector —

Connects to rear L/R surround speakers.

10 Network connector and light —

Connects your computer to a network

or broadband device if you are using a

wired network. The two lights next to the

connector indicate status and activity for a

wired network connection.

11 IEEE 1394 connector — Connects to

high‑speed serial multimedia devices such

as digital video cameras.

Using Your Studio XPS Desktop

Software Features

NOTE: For more information about the

features described in this section, see the

Dell Technology Guide available on your

hard drive or at support.dell.com/manuals.

Productivity and Communication

You can use your computer to create

presentations, brochures, greeting cards, fliers,

and spreadsheets. You can also edit and view

digital photographs and images. Check your

purchase order for software installed on your

computer.

After connecting to the Internet, you can access

websites, setup an e‑mail account, and upload

or download files.

Entertainment and Multimedia

You can use your computer to watch videos,

play games, create your own CDs, listen to

music and radio stations.

You can download or copy pictures and video

files from portable devices, such as digital

cameras and cell phones. Optional software

applications enable you to organize and create

music and video files that can be recorded to a

disc, saved on portable products such as MP3

players and handheld entertainment devices, or

played and viewed directly on connected TVs,

projectors, and home theater equipment.

Using Your Studio XPS Desktop

Dell Dock

The Dell Dock is a group of icons that provides easy access to frequently‑used applications, files,

and folders. You can personalize the Dock by:

Adding or removing icons•

Grouping related icons into categories•

Changing the color and location of the Dock•

Changing the behavior of the icons•

Add a Category

Right‑click the Dock, click 1. Add→ Category.

The Add/Edit Category window is displayed.

Enter a title for the category in the 2. Title field.

Select an icon for the category from the 3.

Select an image: box.

Click 4. Save.

Add an Icon

Drag and drop the icon to the Dock or a

category.

Remove a Category or Icon

Right‑click the category or icon on the Dock 1.

and click Delete shortcut or Delete category.

Follow the instructions on the screen.2.

Personalize the Dock

Right‑click the Dock and click 1. Advanced

Setting....

Choose the desired option to personalize the 2.

Dock.

Using Your Studio XPS Desktop

Dell DataSafe Online Backup

NOTE: Dell DataSafe Online may not be

available in all regions.

NOTE: A broadband connection is

recommended for fast upload or download

speeds.

Dell DataSafe Online is an automated backup

and recovery service that helps protect your

data and other important files from catastrophic

incidents like theft, fire, or natural disasters. You

can access the service on your computer using

a password‑protected account.

For more information, go to delldatasafe.com.

To schedule backups:

Double‑click the Dell DataSafe Online 1.

icon on the taskbar.

Follow the instructions that appear on the 2.

screen.

Solving Problems

This section provides troubleshooting

information for your computer. If you cannot

solve your problem using the following

guidelines, see “Using Support Tools” on

page 36 or “Contacting Dell” on page 57.

Beep Codes

Your computer might emit a series of beeps during

start‑up if there are errors or problems. This series

of beeps, called a beep code, identifies a problem.

Write down the beep code and contact Dell

(see “Contacting Dell” on page 57).

Beep Code Possible Problem

One Possible system board failure —

BIOS ROM checksum failure

Two No RAM detected

NOTE: If you installed or

replaced the memory module,

ensure that the memory module

is seated properly.

Three Possible system board failure —

Chipset error

Four RAM read/write failure

Five Real Time Clock failure

Six Video card or chip failure

Seven Processor failure

Solving Problems

Network Problems

Wireless Connections

If the network connection is lost — The

wireless router is offline or wireless has been

disabled on the computer.

Check your wireless router to ensure it is •

powered on and connected to your data

source (cable modem or network hub).

Re‑establish your connection to the •

wireless router (see “Setting Up a Wireless

Connection” on page 16).

Wired Connections

If the network connection is lost —

Check the cable to ensure it is plugged in •

and not damaged.

Check the status of the link integrity light.•

The link integrity light on the integrated network

connector lets you verify that your connection is

working and provides information on the status:

Off — The computer is not detecting a •

physical connection to the network or is

connected to a 10‑Mbps network.

Solid green — A good connection exists •

between a 100‑Mbps network and the

computer.

Solid orange — A good connection exists •

between a 1000‑Mbps network and the

computer.

NOTE: The link integrity light on the network

connector is only for the wired cable

connection. The link integrity light does not

provide status for wireless connections.

If the problem persists, contact your network

administrator.

Solving Problems

Power Problems

If the power light is off — The computer is in

hibernate mode, turned off, or is not receiving

power.

Press the power button to resume normal •

operation.

Reseat the power cable into both the •

power connector on the computer and the

electrical outlet.

If the computer is plugged into a power strip, •

ensure that the power strip is plugged into

an electrical outlet and that the power strip

is turned on. Also bypass power protection

devices, power strips, and power extension

cables to verify that the computer turns on

properly.

Ensure that the electrical outlet is working •

by testing it with another device, such as

a lamp.

Ensure that the power supply light on the •

back of the computer is on. If the light is off

there may be a possible problem with the

power supply or the power cable.

If the problem persists,• contact Dell (see

“Contacting Dell” on page 57).

If the power light is solid white and the

computer is not responding — The display may

not be connected or powered on.

Ensure that the display is properly connected •

and then turn it off, then back on.

If the problem persists, contact Dell (see •

“Contacting Dell” on page 57).

Solving Problems

If the power light is solid amber —

The computer is in sleep or standby state. •

Press a key on the keyboard, move the

connected mouse, or press the power button

to resume normal operation.

There may be a problem with either the •

system board or the power supply. For

assistance, contact Dell (see “Contacting

Dell” on page 57).

If the power light is blinking amber — There

may be a problem with the system board.

For assistance, contact Dell (see “Contacting

Dell” on page 57).

If you encounter interference that hinders

reception on your computer — An unwanted

signal is creating interference by interrupting or

blocking other signals. Some possible causes of

interference are:

Power, keyboard, and mouse extension •

cables.

Too many devices connected to a power •

strip.

Multiple power strips connected to the same •

electrical outlet.

Solving Problems

Memory Problems

If you receive an insufficient memory

message —

Save and close any open files and exit any •

open programs you are not using to see if

that resolves the problem.

See the software documentation for •

minimum memory requirements. If

necessary, install additional memory

(see the Service Manual at

support.dell.com/manuals).

Reseat the memory module(s) into the •

connector(s) (see the Service Manual at

support.dell.com/manuals).

If the problem persists, contact Dell (see •

“Contacting Dell” on page 57).

If you experience other memory problems —

Ensure that you are following the memory •

installation guidelines (see the

Service

Manual

at support.dell.com/manuals).

Check if the memory module is compatible •

with your computer. Your computer supports

DDR3 memory. For more information about

the type of memory supported by your

computer, see “Specifications” on page 60.

Run the Dell Diagnostics (see “Dell •

Diagnostics” on page 40).

If the problem persists, contact Dell (see •

“Contacting Dell” on page 57).

Solving Problems

Lockups and Software

Problems

If the computer does not start up — Ensure

that the power cable is firmly connected to the

computer and to the electrical outlet.

If a program stops responding — End the

program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Select the program that is no longer 3.

responding

Click 4. End Task.

If a program crashes repeatedly — Check the

software documentation. If necessary, uninstall

and then reinstall the program.

NOTE: Software usually includes installation

instructions in its documentation or on CD.

If the computer stops responding or a solid blue

screen appears —

CAUTION: You might lose data if you are

unable to perform an operating system

shutdown.

If you are unable to get a response by pressing

a key on your keyboard or moving your mouse,

press and hold the power button for at least

8 to 10 seconds until the computer turns off.

Then restart your computer.

If a program is designed for an earlier

Microsoft® Windows® operating system —

Run the Program Compatibility Wizard. The

Program Compatibility Wizard configures a

program so that it runs in an environment similar

to an earlier version of Microsoft® Windows®

operating system environments.

Solving Problems

Click 1. Start → Control Panel→

Programs→ Run programs made for

previous versions of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

If you have other software problems —

Back up your files immediately.•

Use a virus‑scanning program to check the •

hard drive or CDs.

Save and close any open files or programs •

and shut down your computer through the

Start menu.

Check the software documentation or •

contact the software manufacturer for

troubleshooting information:

Ensure that the program is compatible –

with the operating system installed on

your computer.

Ensure that your computer meets the –

minimum hardware requirements needed

to run the software. See the software

documentation for information.

Ensure that the program is installed and –

configured properly.

Verify that the device drivers do not –

conflict with the program.

If necessary, uninstall and then reinstall –

the program.

Using Support Tools

Dell Support Center

The Dell Support Center helps you find

the service, support, and system‑specific

information you need.

To launch the application, click the icon in

the taskbar.

The Dell Support Center home page displays

your computer’s model number, service tag,

express service code, and service contact

information.

The home page also provides links to access:

Self Help (Troubleshooting,

Security, System Performance,

Network/Internet, Backup/

Recovery, and Windows

operating system)

Alerts (technical support alerts

relevant to your computer)

Assistance from Dell (Technical

Support with DellConnect™,

Customer Service, Training and

Tutorials, How‑To Help with

Solution Station™, and Online

Scan with PC CheckUp)

About Your System (System

Documentation, Warranty

Information, System Information,

Upgrades & Accessories)

For more information about Dell Support Center

and available support tools, click the Services

tab on support.dell.com.

Using Support Tools

My Dell Downloads

NOTE: My Dell Downloads may not be

available in all regions.

Some of the software pre‑installed on your new

computer do not include a backup CD or DVD.

This software is available at My Dell Downloads.

From this website you can download available

software for reinstallation or create your own

backup media.

To register and use My Dell Downloads:

Go to 1. downloadstore.dell.com/media.

Follow the instructions on the screen to 2.

Reinstall or create backup media of the 3.

software for future use.

System Messages

If your computer has an issue or error, it may

display a system message that will help you

identify the cause and action needed to resolve

the issue.

NOTE: If the message you received is not

listed in the following examples, see the

documentation for either the operating

system or the program that was running

when the message appeared. Alternatively

you could see the

Dell Technology Guide

on your hard drive or at support.dell.com

or see “Contacting Dell” on page 57 for

assistance.

Using Support Tools

Alert! Previous attempts at booting this system

have failed at checkpoint [nnnn]. For help

in resolving this problem, please note this

checkpoint and contact Dell Technical

Support — The computer failed to complete

the boot routine three consecutive times for

the same error. Contact Dell for assistance (see

“Contacting Dell” on page 57).

CMOS checksum error — Possible system

board failure or coin‑cell battery low.

Battery needs replacement. See the Service

Manual at support.dell.com/manuals or contact

Dell for assistance (see “Contacting Dell” on

page 57).

CPU fan failure — CPU fan has failed. CPU

fan needs replacement. See the Service Manual

at support.dell.com/manuals.

System fan failure — System fan has failed.

System fan needs replacement. See the Service

Manual at support.dell.com/manuals.

Hard-disk drive failure — Possible hard‑disk

drive failure during HDD POST. Contact Dell for

assistance (see “Contacting Dell” on page 57).

Hard-disk drive read failure — Possible

hard‑disk drive failure during HDD boot test.

Contact Dell for assistance (see “Contacting

Dell” on page 57).

Keyboard failure — Replace keyboard or check

the cable for loose connection.

No boot device available — No bootable

partition on hard drive, the hard drive cable is

loose, or no bootable device exists.

If the hard drive is your boot device, ensure •

that the cables are connected and that the

drive is installed properly and partitioned as

a boot device.

Enter system setup and ensure that the •

boot sequence information is correct.

See the

Service Manual

support.dell.com/manuals.

Using Support Tools

No timer tick interrupt — A chip on the system

board might be malfunctioning or there might be

a system board failure. See the

Service Manual

at support.dell.com/manuals or contact Dell for

assistance (see “Contacting Dell” on page 57).

USB over current error — Disconnect the USB

device. Your USB device needs more power for

it to function properly. Use an external power

source to connect the USB device, or if your

device has two USB cables, connect both

of them.

NOTICE - Hard Drive SELF MONITORING

SYSTEM has reported that a parameter

has exceeded its normal operating range.

Dell recommends that you back up your data

regularly. A parameter out of range may or may

not indicate a potential hard drive

problem — S.M.A.R.T error, possible hard

drive failure. Contact Dell for assistance (see

“Contacting Dell” on page 57).

Hardware Troubleshooter

If a device is either not detected during

the operating system setup or is detected

but incorrectly configured, you can use the

Hardware Troubleshooter to resolve the

incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start → Help and Support.

Type 2. hardware troubleshooter in

the search field and press <Enter> to start

the search.

In the search results, select the option that 3.

best describes the problem and follow the

remaining troubleshooting steps.

Using Support Tools

Dell Diagnostics

If you experience a problem with your

computer, perform the checks in “Lockups and

Software Problems” on page 34 and run the

Dell Diagnostics before you contact Dell for

technical assistance.

It is recommended that you print these

procedures before you begin.

NOTE: Dell Diagnostics works only on

Dell computers.

NOTE: The

Drivers and Utilities

disc may

not ship with your computer.

Ensure that the device that you want to test

displays in the system setup program and is

active. Press <F2> during POST (Power On Self

Test) to enter the System Setup (BIOS) utility.

Start the Dell Diagnostics from your hard drive

or from the

Drivers and Utilities

disc.

Starting Dell Diagnostics From Your

Hard Drive

The Dell Diagnostics is located on a hidden

diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display

a screen image, contact Dell (see

“Contacting Dell” on page 57).

Ensure that the computer is connected to an 1.

electrical outlet that is known to be working

properly.

Turn on (or restart) your computer.2.

When the DELL3. ™ logo appears, press <F12>

immediately. Select Diagnostics from the

boot menu and press <Enter>.

This may invoke the Pre‑Boot System

Assessment (PSA) on your computer.

Using Support Tools

NOTE: If you wait too long and the operating

system logo appears, continue to wait until

you see the Microsoft® Windows® desktop;

then, shut down your computer and try again.

NOTE: If you see a message stating that no

diagnostic utility partition has been found,

run the Dell Diagnostics from the

Drivers

and Utilities

disc.

If PSA is invoked:

The PSA will start running the tests.a.

If the PSA completes successfully, the b.

following message is displayed: “No

problems have been found

with this system so far.

Do you want to run the

remaining memory tests? This

will take about 30 minutes

or more. Do you want to

continue? (Recommended).”

If you are experiencing memory issues c.

press <y>, otherwise press <n>. The

following message is displayed:

“Booting Dell Diagnostic

Utility Partition. Press any

key to continue.”

Press any key to go to the d. Choose An

Option window.

If PSA is not invoked:

Press any key to start the Dell Diagnostics from

the diagnostics utility partition on your hard

drive and go to the Choose An Option window.

Select the test you want to run.4.

If you encounter a problem during a test, 5.

a message with the error code and a

description of the problem will appear on

your screen. Write down the error code and

problem description and contact Dell (see

“Contacting Dell” on page 57).

Using Support Tools

NOTE: The Service Tag for your computer

is displayed at the top of each test screen.

The Service Tag helps you identify your

computer when you contact Dell.

When the tests complete, close the test 6.

screen to return to the Choose An Option

window.

To exit the Dell Diagnostics and restart the 7.

computer, click Exit.

Starting Dell Diagnostics From the

Drivers and Utilities Disc

NOTE: The

Drivers and Utilities

disc may

not ship with your computer.

Insert the1.

Drivers and Utilities

disc.

Shut down and restart the computer. 2.

When the DELL logo appears, press <F12>

immediately.

NOTE: If you wait too long and the

operating system logo appears, continue to

wait until you see the Microsoft® Windows®

desktop; then, shut down your computer

and try again.

NOTE: The next steps change the boot

sequence for one time only. On the next

start‑up, the computer boots according to

the devices specified in the system setup

program.

When the boot device list appears, highlight 3.

CD/DVD/CD-RW and press <Enter>.

Using Support Tools

Select the 4. Boot from CD-ROM option from

the menu that appears and press <Enter>.

Type 5. 1 to start the CD menu and press

<Enter> to proceed.

Select 6. Run the 32 Bit Dell Diagnostics from

the numbered list. If multiple versions are

listed, select the version appropriate for

your computer.

Select the test you want to run.7.

If you encounter a problem during a test, 8.

a message with the error code and a

description of the problem will appear on

your screen. Write down the error code and

problem description and contact Dell (see

“Contacting Dell” on page 57).

NOTE: The Service Tag for your computer

is displayed at the top of each test screen.

The Service Tag helps you identify your

computer when you contact Dell.

When the tests complete, close the test 9.

screen to return to the Choose An Option

window.

To exit the Dell Diagnostics and to restart the 10.

computer, click Exit.

Remove the11.

Drivers and Utilities

disc.

Restoring Your Operating System

You can restore the operating system on your computer using any of the following options:

CAUTION: Using Dell Factory Image Restore or the

Operating System

disc permanently deletes

all data files on your computer. If possible, backup your data files before using these options.

Option Use

System Restore as the first solution

Dell DataSafe Local Backup when System Restore does not resolve your problem

System recovery media when operating system failure prevents the use of System

Restore and DataSafe Local Backup

when installing the factory image on a newly installed hard

drive

Dell Factory Image Restore to restore your computer to the operating state it was in

when you received your computer

Operating System

disc to reinstall only the operating system on your computer

NOTE: The

Operating System

disc may not ship with your computer.

Restoring Your Operating System

System Restore

The Microsoft® Windows® operating systems

provide a System Restore option which allows

you to restore your computer to an earlier

operating state (without affecting data files) if

changes to the hardware, software, or other

system settings have left the computer in an

undesirable operating state. Any changes that

System Restore makes to your computer are

completely reversible.

CAUTION: Make regular backups of your

data files. System Restore does not monitor

your data files or recover them.

Starting System Restore

Click 1. Start .

In the search box, type 2. System Restore

and press <Enter>.

NOTE: The User Account Control window

may appear. If you are an administrator on

the computer, click Continue; otherwise,

contact your administrator to continue the

desired action.

Click 3. Next and follow the instructions on the

screen.

In the event that System Restore did not resolve

the issue, you may undo the last system restore.

Undoing the Last System Restore

NOTE: Before you undo the last system

restore, save and close all open files, and

exit any open programs. Do not alter, open,

or delete any files or programs until the

system restoration is complete.

Click 1. Start .

In the search box, type 2. System Restore

and press <Enter>.

Click 3. Undo my last restoration and click Next.

Follow the instructions on the remaining 4.

screens.

Restoring Your Operating System

Dell DataSafe Local Backup

CAUTION: Using Dell DataSafe Local

Backup permanently removes any

programs or drivers installed after you

received your computer. Prepare backup

media of applications you need to install

on your computer before using Dell

DataSafe Local Backup. Use Dell DataSafe

Local Backup only if System Restore did

not resolve your operating system problem.

CAUTION: Although Dell Datasafe Local

Backup is designed to preserve the data

files on your computer, it is recommended

that you backup your data files before

using Dell DataSafe Local Backup.

NOTE: Dell DataSafe Local Backup may not

be available in all regions.

NOTE: If Dell DataSafe Local Backup is

not available on your computer, use Dell

Factory Image Restore (see “Dell Factory

Image Restore” on page 49) to restore your

operating system.

You can use Dell DataSafe Local Backup to

restore your hard drive to the operating state

it was in when you purchased your computer,

while preserving the data files.

Dell DataSafe Local Backup allows you to:

Backup and restore your computer to an •

earlier operating state

Create system recovery media•

Dell DataSafe Local Backup Basic

To restore the factory image while preserving

the data files:

Turn off your computer.1.

Disconnect all the devices (USB drive, 2.

printer, etc.) connected to the computer and

remove any newly added internal hardware.

NOTE: Do not disconnect the display,

keyboard, mouse, or the power cable.

Turn on your computer.3.

Restoring Your Operating System

When the DELL4. ™ logo appears, press <F8>

several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue to

wait until you see the Microsoft® Windows®

desktop; then, shut down your computer

and try again.

Select 5. Repair Your Computer.

Select 6. Dell DataSafe Restore and

Emergency Backup from the System

Recovery Options menu and follow the

instructions on the screen.

NOTE: The restoration process may take an

hour or more depending on the size of the

data to be restored.

NOTE: For more information, see the

knowledge base article 353560 at

support.dell.com.

Upgrading to Dell DataSafe Local

Backup Professional

NOTE: Dell DataSafe Local Backup

Professional may be installed on your

computer, if you ordered it at the time of

purchase.

Dell DataSafe Local Backup Professional

provides additional features that allow you to:

Backup and restore your computer based on •

file types

Backup files to a local storage device•

Schedule automated backups•

To upgrade to Dell DataSafe Local Backup

Professional:

Double‑click the Dell DataSafe Local Backup 1.

icon on the taskbar.

Click 2. UPGRADE NOW!

Follow the instructions on the screen to 3.

complete the upgrade.

Restoring Your Operating System

System Recovery Media

CAUTION: Although the system recovery

media is designed to preserve the data

files on your computer, it is recommended

that you backup your data files before

using the system recovery media.

You can use the system recovery media, created

using Dell DataSafe Local Backup, to return

your hard drive to the operating state it was

in when you purchased the computer while

preserving the data files on your computer.

Use the system recovery media in case of:

Operating system failure that prevents the •

use of recovery options that are installed on

your computer.

Hard drive failure that prevents data from •

being recovered.

To restore the factory image of your computer

using the system recovery media:

Insert the system recovery disc or USB key 1.

and restart the computer.

When the DELL2. ™ logo appears, press <F12>

immediately.

NOTE: If you wait too long and the

operating system logo appears, continue to

wait until you see the Microsoft® Windows®

desktop; then, shut down your computer

and try again.

Select the appropriate boot device from the 3.

list and press <Enter>.

Follow the instructions on the screen to 4.

complete the recovery process.

Restoring Your Operating System

Dell Factory Image Restore

CAUTION: Using Dell Factory Image

Restore permanently deletes all data on

the hard drive and removes any programs

or drivers installed after you received your

computer. If possible, back up the data

before using this option. Use Dell Factory

Image Restore only if System Restore did

not resolve your operating system problem.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on

certain computers.

NOTE: If Dell Factory Image Restore is

not available on your computer, use Dell

DataSafe Local Backup (see “Dell DataSafe

Local Backup” on page 46) to restore your

operating system.

Use Dell Factory Image Restore only as the

last method to restore your operating system.

This option restores your hard drive to the

operating state it was in when you purchased

the computer. Any programs or files added

since you received your computer—including

data files—are permanently deleted from

the hard drive. Data files include documents,

spreadsheets, e‑mail messages, digital photos,

music files, and so on. If possible, back up all

data before using Factory Image Restore.

Restoring Your Operating System

Performing Dell Factory Image Restore

Turn on the computer. 1.

When the DELL logo appears, press <F8> 2.

several times to access the Advanced Boot

Options Window.

NOTE: If you wait too long and the operating

system logo appears, continue to wait until

you see the Microsoft® Windows® desktop;

then, shut down your computer and try again.

Select 3. Repair Your Computer.

The System Recovery Options window

appears.

Select a keyboard layout and click 4. Next.

To access the recovery options, log on as a 5.

local user. To access the command prompt,

type administrator in the User name

field, then click OK.

Click 6. Dell Factory Image Restore. The Dell

Factory Image Restore welcome screen

appears.

NOTE: Depending upon your configuration,

you may need to select Dell Factory Tools,

then Dell Factory Image Restore.

Click 7. Next. The Confirm Data Deletion

screen appears.

NOTE: If you do not want to proceed with

Factory Image Restore, click Cancel.

Click the check box to confirm that you want 8.

to continue reformatting the hard drive and

restoring the system software to the factory

condition, then click Next.

The restore process begins and may take

five or more minutes to complete. A message

appears when the operating system and

factory‑installed applications have been

restored to factory condition.

Click 9. Finish to restart the computer.

Getting Help

If you experience a problem with your computer,

you can complete the following steps to

diagnose and troubleshoot the problem:

See “Solving Problems” on page 1. 29 for

information and procedures that pertain to

the problem your computer is experiencing.

See “Dell Diagnostics” on page 2. 40 for

procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 3.

page 56.

Use Dell’s extensive suite of online 4.

services available at support.dell.com for

help with installation and troubleshooting

procedures. See “Online Services” on

page 53 for a more extensive list of Dell

Support online.

If the preceding steps have not resolved the 5.

problem, see “Contacting Dell” on page 57.

NOTE: Call Dell Support from a telephone

near or at the computer so that the support

staff can assist you with any necessary

procedures.

NOTE: Dell’s Express Service Code system

may not be available in all countries.

When prompted by Dell’s automated telephone

system, enter your Express Service Code to

route the call directly to the proper support

personnel. If you do not have an Express

Service Code, open the Dell Accessories folder,

double‑click the Express Service Code icon, and

follow the directions.

NOTE: Some of the following services

are not always available in all locations

outside the continental U.S. Call your local

Dell representative for information on

availability.

Getting Help

Technical Support and

Customer Service

Dell’s support service is available to answer

your questions about Dell hardware. Our

support staff uses computer‑based diagnostics

to provide fast, accurate answers.

To contact Dell’s support service, see

“Before You Call” on page 56 and then see the

contact information for your region or go to

support.dell.com.

DellConnect

DellConnect™ is a simple online access tool that

allows a Dell service and support associate to

access your computer through a broadband

connection, diagnose your problem, and repair it

all under your supervision. For more information,

go to support.dell.com/dellconnect.

Getting Help

Online Services

You can learn about Dell products and services

on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and

Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the

following websites and e‑mail addresses:

Dell Support websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

Dell Support e-mail addresses

mobile_support@us.dell.com•

support@us.dell.com•

la-techsupport@dell.com• (Latin America and

Caribbean countries only)

apsupport@dell.com• (Asian/Pacific

countries only)

Dell Marketing and Sales e-mail

addresses

apmarketing@dell.com• (Asian/Pacific

countries only)

sales_canada@dell.com• (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com•

e‑mail address as your password.

Getting Help

Automated Order-Status

Service

To check on the status of any Dell products

that you have ordered, you can go to

support.dell.com, or you can call the automated

order‑status service. A recording prompts you for

the information needed to locate and report on

your order. For the telephone number to call your

region, see “Contacting Dell” on page 57.

If you have a problem with your order, such as

missing parts, wrong parts, or incorrect billing,

contact Dell for customer assistance. Have your

invoice or packing slip handy when you call. For

the telephone number to call for your region,

see “Contacting Dell” on page 57.

Product Information

If you need information about additional

products available from Dell, or if you would

like to place an order, visit www.dell.com. For

the telephone number to call for your region or

to speak to a sales specialist, see “Contacting

Dell” on page 57.

Getting Help

Returning Items for Repair

Under Warranty or for Credit

Prepare all items being returned, whether for

repair or credit, as follows:

NOTE: Before you return the product to

Dell, make sure to back up any data on

the hard drive and on any other storage

device in the product. Remove any and

all confidential, proprietary and personal

information, as well as removable media,

such as CDs and media cards. Dell is not

responsible for any of your confidential,

proprietary or personal information; lost

or corrupted data; or damaged or lost

removable media that may be included

with your return.

Call Dell to obtain a Return Material 1.

Authorization Number, and write it clearly

and prominently on the outside of the box.

For the telephone number to call your region,

see “Contacting Dell” on page 57.

Include a copy of the invoice and a letter 2.

describing the reason for the return.

Include a copy of the Diagnostics Checklist (see 3.

“Diagnostic Checklist” on page 56), indicating

the tests that you have run and any error

messages reported by the Dell Diagnostics

(see “Dell Diagnostics” on page 40).

Include any accessories that belong with the 4.

item(s) being returned (power cables, software,

guides, and so on) if the return is for credit.

Pack the equipment to be returned in the 5.

original (or equivalent) packing materials.

NOTE: You are responsible for paying

shipping expenses. You are also

responsible for insuring any product

returned, and you assume the risk of loss

during shipment to Dell. Collect On Delivery

(C.O.D.) packages are not accepted.

NOTE: Returns that are missing any of the

preceding requirements will be refused at

Dell’s receiving dock and returned to you.

Getting Help

Before You Call

NOTE: Have your Express Service Code

ready when you call. The code helps Dell’s

automated‑support telephone system direct

your call more efficiently. You may also be

asked for your Service Tag.

Remember to fill out the following Diagnostic

Checklist. If possible, turn on your computer

before you call Dell for assistance and call from

a telephone at or near the computer. You may be

asked to type some commands at the keyboard,

relay detailed information during operations, or

try other troubleshooting steps possible only at

the computer itself. Ensure that the computer

documentation is available.

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag and Express Service Code •

(located on the label under the FlexBay

panel):

Return Material Authorization Number •

(if provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes/No•

Network, version, and network adapter:•

Programs and versions:•

Getting Help

See your operating system documentation

to determine the contents of the computer’s

start‑up files. If the computer is connected to

a printer, print each file. Otherwise, record the

contents of each file before calling Dell.

Error message, beep code, or diagnostic •

code:

Description of problem and troubleshooting •

procedures you performed:

Contacting Dell

For customers in the United States, call

800‑WWW‑DELL (800‑999‑3355).

NOTE: If you do not have an active

Internet connection, you can find contact

information on your purchase invoice,

packing slip, bill, or Dell product catalog.

Dell provides several online and telephone‑

based support and service options. Availability

varies by country and product, and some

services may not be available in your area.

To contact Dell for sales, technical support, or

customer service issues:

Visit 1. www.dell.com/contactdell.

Select your country or region. 2.

Select the appropriate service or support link 3.

based on your need.

Choose the method of contacting Dell that is 4.

convenient for you.

Finding More Information and Resources

If you need to: See:

reinstall your operating system “System Recovery Media” on page 48

find your system model number the back of your computer

run a diagnostic program for your computer “Dell Diagnostics” on page 40

reinstall desktop system software “My Dell Downloads” on page 37

for more information about the Microsoft®

Windows® operating system and features

support.dell.com

upgrade your computer with new or additional

components, like a new hard drive

reinstall or replace a worn or defective part

the Service Manual at

support.dell.com/manuals

NOTE: In some countries, opening and

replacing parts of your computer may void

your warranty. Check your warranty and

return policies before working inside your

computer.

Finding More Information and Resources

If you need to: See:

find safety best practices information for your

computer, review Warranty information, Terms

and Conditions (U.S. only), Safety instructions,

Regulatory information, Ergonomics

information, and End User License Agreement

the safety information that is shipped with your

computer, before working inside your computer.

For additional safety best practices information,

see the Regulatory Compliance Homepage at

www.dell.com/regulatory_compliance.

find your Service Tag/Express Service Code —

You must use the Service Tag to identify your

computer on support.dell.com or to contact

technical support

the label under the FlexBay panel

the Dell Support Center. To launch the Dell

Support Center, click the icon in the

taskbar.

find drivers and downloads; readme files

access technical support and product help

check on your order status for new purchases

find solutions and answers to common

questions

locate information for last‑minute updates

about technical changes to your computer or

advanced technical‑reference material for

technicians or experienced users

support.dell.com

This section provides information that you may need when setting up, updating drivers for, and

upgrading your computer.

NOTE: Offerings may vary by region. For more information regarding the configuration of your

computer, click Start → Help and Support and select the option to view information about

your computer.

Specifications

Computer Model

Studio XPS™ 9100

Computer Information

Processor type Intel® Core™ i7

System chipset Intel X58

RAID support RAID 0 (striping)

RAID 1 (mirroring)

BIOS chip (NVRAM) 4 MB

Drives

Externally

accessible

two 5.25‑inch bays for

SATA DVD+/‑RW Super

Multi Drive, Blu‑ray Disc™

combo, or Blu‑ray Disc RW

optical drive

two 3.5‑inch FlexBays

Internally

accessible

three 3.5‑inch bays for

SATA hard drives

Specications

Memory

Connectors six internally‑accessible

DIMM sockets

Capacities 1 GB, 2 GB, and 4 GB

Memory type 1333‑MHz DDR3 DIMM;

non‑ECC memory only

Minimum 3 GB

Maximum 24 GB

NOTE: For instructions on upgrading

memory, see the Service Manual at

support.dell.com/manuals.

External Connectors

Network

adapter

one RJ45 connector

eSATA one back‑panel connector

IEEE 1394 one back‑panel 6‑pin serial

connector

USB three top‑panel, one front‑panel

and four back‑panel USB

2.0‑compliant connectors

one front‑panel USB

3.0‑compliant connector

(optional)

Audio top panel — one headphone

and one microphone connector

back panel — six connectors

for 7.1 channel support

S/PDIF one S/PDIF (optical)connector

Specications

Communication

Wireless

(optional)

Wi‑Fi/Bluetooth® wireless

technology

Modem

(optional)

PCI modem

Video

Discrete PCI Express x16 card

up to 300 W

Audio

Type integrated 7.1 channel,

High Definition audio with

S/PDIF support

Expansion Slots

PCI one 124‑pin connector

PCI Express x1 three 36‑pin connectors

PCI Express x8 one 98‑pin connector

PCI Express x16 one 164‑pin connector

Specications

Memory Card Reader

Cards

supported

CompactFlash (CF) card

SmartMedia (SM) card

xD‑Picture (xD) card

Memory Stick (MS) card

Memory Stick Duo card

Memory Stick PRO Duo card

Memory Stick PRO (MSPRO)

card

Memory Stick PRO HG (MSPRO

HG) card

Secure Digital (SD) card

Secure Digital High Capacity

(SDHC) 2.0 card

MultiMedia Card (MMC)

MicroDrive (MD)

Power

Wattage 525 W

Voltage 100‑240 VAC

Coin‑cell battery CR2032 lithium

Physical

Height 493 mm

(19.40 inches)

Width 198 mm

(7.79 inches)

Depth 528 mm

(20.78 inches)

Weight (starting at) 20.01 kg (44.11 lb)

Specications

Computer Environment

Temperature ranges:

Operating 10°C to 35°C (50°F to 95°F)

Storage –40°C to 65°C (–40°F to 149°F)

Relative

humidity

(maximum):

20% to 80% (non‑condensing)

Maximum vibration (using a random‑vibration

spectrum that simulates user environment):

Operating 0.25 GRMS

Non‑

Operating

2.20 GRMS

Computer Environment

Maximum shock (for operating — measured

with Dell Diagnostics running on the hard

drive and a 2‑ms half‑sine pulse; for non‑

operating — measured with the hard drive

in head‑parked position and a 2‑ms half‑sine

pulse):

Operating 40 G for 2 ms with a change in

velocity of 20 in/s (51 cm/s)

Non‑

Operating

50 G for 26 ms with a change in

velocity of 320 in/s (813 cm/s)

Altitude (maximum):

Operating –15.2 to 3048 m

(–50 to 10,000 ft)

Storage –15.2 to 10,668 m

(–50 to 35,000 ft)

Airborne

contaminant

level

G2 or lower as defined by

ISA‑S71.04‑1985

Appendix

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of

certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and

other rights owners. Use of this copyright protection technology must be authorized by Macrovision

Corporation, and is intended for home and other limited viewing uses only unless otherwise

authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

Appendix

Information for NOM, or Official Mexican Standard

(Only for Mexico)

The following information is provided in the device(s) described in this document in accordance

with the requirements of the Official Mexican Standard (NOM):

Importer:

Dell México S.A. de C.V.

Paseo de la Reforma 2620 ‑ 11°

Col. Lomas Altas

11950 México, D.F.

Regulatory Model Number Voltage Frequency Electricity Consumption

DCRM 100‑240 VAC 50‑60 Hz 10 A

For details, read the safety information that shipped with your computer.

For additional safety best practices information, see the Regulatory Compliance Homepage at

www.dell.com/regulatory_compliance.

calling Dell 57

CDs, playing and creating 26

chipset 60

computer capabilities 26

connect(ing)

optional network cable 10

Contacting Dell online 57

customer service 52

DataSafe Local Backup 46

DellConnect 52

Dell DataSafe Online Backup 28

Dell Diagnostics 40

Dell Dock 27

Dell Factory Image Restore 49

Diagnostic Checklist 56

drivers and downloads 59

DVDs, playing and creating 26

email addresses

for technical support 53

Express Service Code 59

front‑view connectors 18

FTP login, anonymous 53

hard drive

type 60

Index

hard drive activity light 21

hardware problems

diagnosing 39

Hardware Troubleshooter 39

headphone

top connector 21

Internet connection 15

ISP

Internet Service Provider 15

memory problems

solving 33

memory support 61

network connection

fixing 30

network connector

location 25

order status 54

power button 21

power problems, solving 31

problems, solving 29

products

information and purchasing 54

restoring factory image 49

Index

Service Tag 5, 59

shipping products

for return or repair 55

software features 26

software problems 34

solving problems 29

support e‑mail addresses 53

support sites

worldwide 53

System Messages 37

System Restore 45

technical support 52

temperature

operating and storage ranges 64

USB 2.0

back connectors 25

front connector 19

top connectors 21

warranty returns 55

Windows

Program Compatibility Wizard 34

Windows, reinstalling 44

wireless network connection 30

0NWK08A01

www.dell.com | support.dell.comwww.dell.com | support.dell.com

Printed in the U.S.A.

Dell Studio Xps 9100 Mid 2010 Setup Guide

Manual studio-xps-9100_setup%20guide_en-us Dell Studio XPS 9100 Setup Manual | Manual Device

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