Dell Xps Dimension Gen 2 Owners Manual XPS/Dimension Owner's

2014-11-13

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T2310bk2.book Page 1 Thursday, February 5, 2004 10:00 AM

Dell™ Dimension™ XPS

headphone connector
microphone connector
USB 2.0 connectors (2)
IEEE 1394 connector

serial connector 1

fans (2)

serial connector 2

parallel connector

diagnostic lights (4)

cover latch release

keyboard connector
USB 2.0
connectors (6)
DVI video connector
modem
PCI sound card
with IEEE 1394
card slots (4)

mouse connector
network adapter connector
VGA video connector
security cable slot
padlock ring

power connector

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

T2310bk2.book Page 2 Thursday, February 5, 2004 10:00 AM

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage,
personal injury, or death.

Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the
Dell Dimension Help file. To access help files, see page 30.
If you purchased a Dell™ n Series computer, any references in this
document to Microsoft® Windows® operating systems are not applicable.

____________________
Information in this document is subject to change without notice.
© 2003 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, DellNet, Latitude, Dell Precision, Inspiron,
OptiPlex, PowerApp, PowerVault, PowerEdge, PowerConnect, Axim, and Dimension are trademarks
of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft
and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks
and trade names other than its own.
Model WHL
December 2003

P/N T2310

Rev. A02

T2310bk2.book Page 3 Thursday, February 5, 2004 10:00 AM

Contents
CAUTION: Safety Instructions

. . . . . . . . . . . . . . . . . . . . . . .

SAFETY: General . . . . . . . . . . . . . . . . .
SAFETY: When Using Your Computer . . . . . . . .
SAFETY: When Working Inside Your Computer . . .
SAFETY: Protecting Against Electrostatic Discharge
SAFETY: Ergonomic Computing Habits . . . . . . .
SAFETY: Battery Disposal . . . . . . . . . . . . .

. . . . . . . . . .

9
10
10
11
11
11

. . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . .

Finding Information for Your Computer

. . . . . . . . . .

. . . . . . . . . .
. . . . . . . . . .
. . . . . . . . . .
. . . . . . . . . .

Using Your Computer
Opening the Drive Door

Connecting Two Monitors

Configuring Graphics Cards

Settings and Functions . . . . . .
Removing the Graphics Card Driver
About Serial ATA Drives

. . . . . . . . . . . . . . . . . .

19
20

. . . . . . . . . . . . . . . . . . . . . . . . . .

About Your RAID Configuration .
RAID Level 0
RAID Level 1

. . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21
21

. . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .

Transferring Information to a New Computer
Copying CDs and DVDs .

How to Copy a CD or DVD . . . .
Using Blank CD-Rs and CD-RWs .
Helpful Tips . . . . . . . . . . .
Network Setup Wizard .

. . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . .

24
24
24

. . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . .

Turning Off Your Computer

. . . . . . . . . . . . . . . . . . .

Contents

T2310bk2.book Page 4 Thursday, February 5, 2004 10:00 AM

Optimizing Performance
Intel® Performance Acceleration Technology .

. . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

DDR Memory and Processor Front-Side Bus
Hyper-Threading .
Overclocking

Solving Problems
Finding Solutions

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Finding Help Information .

. . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Battery Problems
Drive Problems

Floppy drive problems . . . . . . .
CD drive problems. . . . . . . . .
Problems writing to a CD-RW drive .
DVD drive problems . . . . . . . .
Hard drive problems . . . . . . . .

. . . . . . . . . . . . . . . . . .

31
32
33
33
33

. . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

E-Mail, Modem, and Internet Problems
Error Messages

General Problems

. . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . .

The computer stops responding . . . . . . . . . . . . . .
A program stops responding . . . . . . . . . . . . . . . .
A program crashes repeatedly . . . . . . . . . . . . . . .
A program is designed for an earlier Microsoft® Windows®
operating system . . . . . . . . . . . . . . . . . . . . .
A solid blue screen appears . . . . . . . . . . . . . . . .
Other software problems . . . . . . . . . . . . . . . . .
Other technical problems . . . . . . . . . . . . . . . . .
General hardware problems . . . . . . . . . . . . . . . .

. . . . . .

. . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Network Problems .
Contents

. . . . . .

36
36
37

. . . . . .

Keyboard Problems
Mouse Problems .

. . . . . .
. . . . . .

37
37
37
38
38

IEEE 1394 Device Problems .

. . . . . .
. . . . . .
. . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

T2310bk2.book Page 5 Thursday, February 5, 2004 10:00 AM

Power Problems .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Printer Problems .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Scanner Problems .

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . .

Sound and Speaker Problems

No sound from speakers. .
No sound from headphones
Video and Monitor Problems .

. . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . .

45
46

. . . . . . . . . . . . . . . . . . . . . . .

If the screen is blank . . . . .
If the screen is difficult to read .

. . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . .

46
47

Diagnostic Lights

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Dell Diagnostics .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . .

52
52
54

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Advanced Troubleshooting

When to Use the Dell Diagnostics
Starting the Dell Diagnostics . . .
Dell Diagnostics Main Menu . . .
Drivers

What Is a Driver? .
Identifying Drivers.
Reinstalling Drivers

. . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . .

55
56
56

Using Microsoft® Windows® XP System Restore . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .

Creating a Restore Point . . . . . . . . . . . . . .
Restoring the Computer to an Earlier Operating State
Undoing the Last System Restore . . . . . . . . .

. . . . . . . . . .

57
58
58

. . . . . . . . . . . .

. . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . .

60
60

Resolving Software and Hardware Incompatibilities
Reinstalling Microsoft® Windows® XP .
Before You Begin . . . .
Reinstalling Windows XP

. . . . . . . . . .
. . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . .

Contents

T2310bk2.book Page 6 Thursday, February 5, 2004 10:00 AM

Removing and Installing Parts
Front and Back View of the Computer .

. . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .

63
64
65

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Front View . . . . . . .
Front View (Doors Open) .
Back View . . . . . . .
Before You Begin

. . . . . . . . . . . . . . . . . . . . . . .

Recommended Tools . . . . . . . . . . .
Precautionary Measures . . . . . . . . .
Protecting Against Electrostatic Discharge .

. . . . . . . . . . . . . .

68
68
69

Opening the Computer Cover .

. . . . . . . . . . . . . . . . . . . . . . .

Inside View of Your Computer

. . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Board Components .
Memory .

DDR Memory Overview . . . .
Memory Installation Guidelines
Installing Memory . . . . . . .
PCI Cards

. . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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. . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . .

77
79

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. . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . .

80
81

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

AGP Cards .

Removing an AGP Card
Installing an AGP Card
Drives .

Overview . . .
Hard Drive . .
Floppy Drive .
CD/DVD Drive .

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

81
82
85
88

. . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . .

91
92

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Processor Airflow Shroud

Removing the Processor Airflow Shroud
Installing the Processor Airflow Shroud
Processor

Installing the Processor .
Removing the Processor .

Contents

. . . . . . . . . . . . . .

74
74
75

Installing a PCI Card .
Removing a PCI Card

. . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .

93
95

T2310bk2.book Page 7 Thursday, February 5, 2004 10:00 AM

Front Panel

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .

96
97

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . .

98
99

Removing the Front Panel
Replacing the Front Panel
Drive Door .

Removing the Drive Door
Replacing the Drive Door
Battery

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

101

. . . . . . . . . . . . . . . . . . . . . . .

102

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

105

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

109

Closing the Computer Cover

. . . . . . . . . . . . . . . . . . . . . . .

Appendix
Specifications .

Standard Settings

Viewing Settings . . .
System Setup Screens.
Boot Sequence . . . .

. . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .

109
109
109

. . . . . . . . . . . . . . . . . . . . . .

110

. . . . . . . . . . . . . . . . . . . . . . .

Clearing Forgotten Passwords

Dell Technical Support Policy (U.S. Only) .

. . . . . . . . . . . . . . . .

111

. . . . . . . .
. . . . . . . .

112
112

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

112

. . . . . . . . . . . . . . . . . . . . . . . . . . .

128

. . . . . . . . . . . . . . . . . .

128

Definition of "Dell-Installed" Software and Peripherals
Definition of "Third-Party" Software and Peripherals .
Contacting Dell

Regulatory Notices

Limited Warranties and Return Policy

Limited Warranty for Dell-Branded Hardware Products (U.S. Only) .
"Total Satisfaction" Return Policy (U.S. Only) . . . . . . . . . . .
Limited Warranty Terms for Dell-Branded Hardware Products
(Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . . .
"Total Satisfaction" Return Policy (Canada Only) . . . . . . . . . .
Dell Software and Peripherals (Canada Only) . . . . . . . . . . .
Intel® Warranty Statement for Pentium® and Celeron® Processors
Only (U.S. and Canada Only) . . . . . . . . . . . . . . . . . . .

Index

. .
. .
. .

128
131

. .

132
135
135

. .

136

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

139

. .

Contents

T2310bk2.book Page 8 Thursday, February 5, 2004 10:00 AM

Contents

T2310bk2.book Page 9 Thursday, February 5, 2004 10:00 AM

CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and
working environment from potential damage.

SAFETY: General
•

Do not attempt to service the computer yourself unless you are a trained service technician. Always follow
installation instruction s closely.

•

To help prevent electric shock, plug the computer and device power cables
into properly grounded electrical outlets. These cables are equipped with
3-prong plugs to help ensure proper grounding. Do not use adapter plugs
or remove the grounding prong from a cable. If you must use an extension
cable, use a 3-wire cable with properly grounded plugs.

•

To help avoid the potential hazard of electric shock, do not use your
computer during an electrical storm.

•

To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform
maintenance or reconfiguration of this product during an electrical storm.

•

If your computer includes a modem, the cable used with the modem should be manufactured with a minimum
wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.

•

Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a
soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

•

To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before
disconnecting a device from the computer.

•

To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the
network adapter on the back of your computer, and then from the network jack. When reconnecting a network
cable to your computer, first plug the cable into the network jack, and then into the network adapter.

•

To help protect your computer from sudden, transient increases and decreases in electrical power, use a surge
suppressor, line conditioner, or uninterruptible power supply (UPS).

•

Ensure that nothing rests on your computer’s cables and that the cables are not located where they can be
stepped on or tripped over.

•

Do not push any objects into the openings of your computer. Doing so can cause fire or electric shock by shorting
out interior components.

•

Keep your computer away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose
papers underneath your computer; do not place your computer in a closed-in wall unit or on a bed, sofa, or rug.

CAUTION: Safety Instructions

T2310bk2.book Page 10 Thursday, February 5, 2004 10:00 AM

www.dell.com | support.dell.com

SAFETY: When Using Your Computer
As you use your computer, observe the following safe-handling guidelines.

CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets,
front-panel inserts, and so on) removed.
•

Your computer is equipped with one of the following:
–

A fixed-voltage power supply — Computers with a fixed-voltage power supply do not have a voltage
selection switch on the back panel and operate at only one voltage (see the regulatory label on the outside of
the computer for its operating voltage).

–

An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit do not have a voltage
selection switch on the back panel and automatically detect the correct operating voltage.

–

A manual voltage selection switch — Computers with a voltage
selection switch on the back panel must be manually set to operate
at the correct operating voltage. Set the switch to the position that
most closely matches the voltage used in your location.

NOTICE: To help avoid damaging a computer with a manual voltage
selection switch, set the switch for the voltage that most closely matches
the AC power available in your location. For Japan, the voltage selection switch must be set to the 115-V position even
though the AC power available in Japan is 100 V. Also, ensure that your monitor and attached devices are electrically
rated to operate with the AC power available in your location.
•

Before working inside the computer, unplug the computer to help prevent electric shock or system board damage.
Certain system board components continue to receive power any time the computer is connected to AC power.

SAFETY: When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated.

NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before
removing a component from the system board or disconnecting a device from the computer.

1
2
3

Perform an orderly computer shutdown using the operating system menu.
Turn off your computer and any devices connected to the computer.
Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the card-slot
openings at the back of the computer, before touching anything inside your computer.
While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static
electricity that might harm internal components.

Disconnect your computer and devices, including the monitor, from their electrical outlets. Also, disconnect any
telephone or telecommunication lines from the computer.
Doing so reduces the potential for personal injury or shock.

In addition, take note of these safety guidelines when appropriate:
•

When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables
have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before
disconnecting the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector
pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

CAUTION: Safety Instructions

T2310bk2.book Page 11 Thursday, February 5, 2004 10:00 AM

•

Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor chip by its edges, not by its pins.

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with
the same or equivalent type recommended by the manufacturer. Do not dispose of the battery along with household
waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

SAFETY: Protecting Against Electrostatic Discharge
Static electricity can harm delicate components inside your computer. To prevent static damage, discharge static
electricity from your body before you touch any of your computer’s electronic components, such as the processor. You
can do so by touching an unpainted metal surface on the computer chassis.
As you continue to work inside the computer, periodically touch an unpainted metal surface to remove any static charge
your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
•

Do not remove components from their antistatic packing material until you are ready to install the component in
your computer. Just before unwrapping the antistatic packaging, discharge static electricity from your body.

•

When transporting an electrostatic sensitive component, first place it in an antistatic container or packaging.

•

Handle all electrostatic sensitive components in a static-safe area. If possible, use antistatic floor pads and
workbench pads.

SAFETY: Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain.
For comfort and efficiency, observe the ergonomic guidelines in the Dell Dimension Help file when setting up and using
your computer. To access the help file, see page 14.

SAFETY: Battery Disposal
Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is a long-life battery, and it is
very possible that you will never need to replace it. However, should you need to replace it, see page 101.
Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the
address of the nearest battery deposit site.

CAUTION: Safety Instructions

www.dell.com | support.dell.com

T2310bk2.book Page 12 Thursday, February 5, 2004 10:00 AM

CAUTION: Safety Instructions

T2310bk2.book Page 13 Thursday, February 5, 2004 10:00 AM

Finding Information for Your Computer
Dell provides the following support options to help you quickly find answers to your questions and
problems:
•

Dell Solution Center — Double-click the Dell Solution Center icon on your Microsoft®
Windows® desktop for documentation, tools, troubleshooting information, and links to
online support resources.

•

Dell Support on the Internet — The Dell Support website (support.dell.com) provides
online tools, including a Knowledge Base, Frequently Asked Questions, Hints and Tips,
Software Reinstall Guides, Dell Community Forums, and Dell Customer Care.

•

Dell Technical Support — E-mail or call technical support personnel for Dell™ hardware
or operating system issues that you cannot resolve using the Dell Support options.

Use the following chart to determine where you can find information on a particular topic.
What are you looking for?

Find It Here

• How to access tutorials and other how Dell Solution Center
to information
On your Windows desktop
• How to get a copy of my invoice
• How to extend my warranty
• Additional documentation, tools,
troubleshooting information, and links
to online support resources
• Latest drivers for my computer
• Answers to technical service and
support questions
• Online discussions with other users and
technical support
• Documentation for my computer

Dell Support Website — support.dell.com
The Dell Support website provides several online tools, including:
• Solutions — Troubleshooting hints and tips, articles from technicians,
and online courses
• Community Forum — Online discussion with other Dell customers
• Upgrades — Upgrade information for components, such as memory,
the hard drive, and the operating system
• Customer Care — Contact information, order status, warranty, and
repair information
• Downloads — Drivers, patches, and software updates
• Reference — Computer documentation, product specifications, and
white papers

Finding Information for Your Computer

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What are you looking for?

Find It Here

• How to set up my computer

Setup Diagram

• Additional information about setting
up my computer
• How to troubleshoot and solve
problems
• How to remove and install parts
• Technical specifications
• How to contact Dell

Owner’s Manual

• Tips on using Windows
• How to play CDs and DVDs
• How to use standby mode and
hibernate mode
• How to change my display resolution
• How to clean my computer

Dell Dimension Help File
1 Click the Start button and click Help and Support.
2 Click User and system guides and click User’s guides.
3 Click Dell™ Dimension™ Help.

• How to use Windows
• Documentation for my computer
• Documentation for devices (such as a
modem)

Windows Help and Support Center
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and click the arrow
icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.

Finding Information for Your Computer

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What are you looking for?
•
•
•
•

Find It Here

A diagnostic program for my computer ResourceCD
Drivers for my computer
My computer documentation
My device documentation

Documentation and drivers are already
installed on your computer when shipped
from Dell. You can use the CD to reinstall
drivers (see page 55), run the Dell
Diagnostics (see page 52), or access your
documentation.
Readme files may be included on your CD
to provide last-minute updates about
technical changes to your computer or
advanced technical-reference material for
experienced users or technicians.

• How to reinstall my operating system

Operating System CD
Windows XP is already installed on your
computer when shipped from Dell. You
can use the CD to reinstall the operating
system (see page 60). After you reinstall
your operating system using the
Operating System CD, use the
ResourceCD to reinstall drivers for the
devices that came with your computer.
The product key for your operating
system is located on your computer.

• Service Tag and Express Service Code
• Microsoft® Windows® License Label

Service Tag and Microsoft Windows Label
These labels are located on your
computer.
•Use the Service Tag to identify your
computer when you access Dell
Support or when you contact Dell for
technical assistance.
•Enter the Express Service Code into
the automated call-routing system
when you contact Dell for technical
assistance. Express Service Code service
may not be available in some countries.
•Use the number on the Windows
License Label if you reinstall Windows
on your computer.

Finding Information for Your Computer

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Finding Information for Your Computer

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Using Your Computer
Opening the Drive Door

Connecting Two Monitors
NOTE: If you are connecting two monitors that have VGA connectors, you must have the optional VGA
adapter. If you are connecting two flat-panel monitors, at least one of them must have a VGA connector.
If you are connecting a television, you may connect only one monitor (VGA or DVI) in addition to the
television.

Using Your Computer

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www.dell.com | support.dell.com

If you purchased a video card that supports dual monitors, follow these instructions to connect and
enable your monitors. The instructions tell you how to connect either two monitors (each with a
VGA connector), one monitor with a VGA connector and one monitor with a DVI connector, or a
television.
1

Save any open files, close any open programs, and then shut down your computer through the
Start menu (see page 25).

Connect the monitor cables to the connectors on the back of the computer.
NOTE: If your computer has integrated video, do not connect either monitor to the integrated video
connector.

If both monitors have VGA connectors:
a

Connect one of the monitors to the VGA (blue) connector on the computer.

Connect the other monitor to the optional VGA adapter and connect the VGA adapter to
the DVI (white) connector on the computer.

optional VGA
adapter

VGA (blue) connector
TV OUT connector
DVI (white) connector

If one monitor has a VGA connector and the other one has a DVI connector:
a

Connect the VGA connector on the monitor to the VGA (blue) connector on the
computer.

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Connect the DVI connector on the other monitor to the DVI (white) connector on the
computer.

NOTE: To connect a television to your computer, you must purchase an S-video cable, which is available
at most consumer electronics stores. An S-video cable is not included with your computer.

If one of the monitors is a television:

Connect one end of the S-video cable to the TV-OUT connector on the computer.

Connect the other end of the S-video cable to the S-video input connector on your
television.

Connect the VGA or DVI monitor as described on page 18.

Turn on the computer.
The Microsoft® Windows® desktop displays on the primary monitor.

Enable clone mode or extended desktop mode in the display settings.
•

In clone mode, both monitors display the same image.

•

In extended desktop mode, you can drag objects from one screen to the other, effectively
doubling the amount of viewable work space.

For information on changing the display settings for your video card, see the user’s guide in
the Help and Support Center (click the Start button, click Help and Support, click User and
system guides, click Device guides, and then click the guide for your video card).

Configuring Graphics Cards
Settings and Functions
Dell configured your graphics card for optimal performance with most games and other video
programs. However, some game manufacturers may recommend that you either change a setting or
enable or disable a certain function for a game to properly run. You may also want to readjust
settings to better fit your gaming style.
Some settings, such as Direct3D or OpenGL, enable you to adjust the card for higher performance
or for higher image quality. Other settings, such as contrast or color level, are cosmetic
adjustments.
Certain high-end graphics cards are available with TV-Out support, which enables you to connect a
television to your computer, in addition to the monitor. A TV-Out configuration is ideal for
watching movies using an optional DVD player or for giving presentations. For information on
connecting a television to your computer, see page 17.

Using Your Computer

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www.dell.com | support.dell.com

For information and instructions on adjusting your graphics card’s operating mode, settings, and
functions:
1

Click the Start button and click Help and Support.

Click User and system guides.

Locate and click the guide for your graphics card.

Removing the Graphics Card Driver
If you want to install a different graphics card in your computer, you must first remove the driver
for the graphics card that is currently installed. To remove a graphics card driver:
1

Click the Start button and click Control Panel.

Double-click Add or Remove Programs.

Click the name of the graphics card in the Currently installed programs list.

Click Change/Remove and follow the instructions on the screen.

After the driver is removed, install the new card (see "AGP Cards" on page 80), and then install the
new card’s driver according to the documentation that came with the card.
NOTE: If you reinstall the graphics card that came with your computer, the card’s drivers are located on
the Dell Dimension ResourceCD (see "Drivers" on page 55 for more information).

About Serial ATA Drives
Your Dell™ Dimension™ XPS computer is compatible with both IDE and serial ATA hard drives.
Serial ATA drives provide the following benefits by transferring data using serial technology and
flexible cables that are thinner and longer than IDE cables:
•

Improved cable routing facilitates more efficient airflow inside the chassis.

•

Compact cable connectors save space on the system board and on the hard drive. Combined
with the improved cable routing, this allows a more efficient utilization of space inside the
chassis.

See "Hard Drive" on page 82 for information on serial ATA drive connections.

About Your RAID Configuration
This section provides an overview of the RAID configuration that you selected when you purchased
your computer. Although there are several RAID configurations available in the computer industry
for different types of uses, Dell offers either RAID level 0 or RAID level 1 on the Dimension XPS
computer. A RAID level 0 configuration is recommended for high-performance gaming, and a
RAID level 1 configuration is recommended for the data integrity requirements for digital
photography and audio.

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NOTE: RAID levels do not represent a hierarchy. A RAID level 1 configuration is not inherently better or
worse than a RAID level 0 configuration.

RAID Level 0
RAID level 0 uses a storage technique known as "data striping" to provide a high data access rate.
Data striping is a method of writing consecutive segments, or stripes, of data sequentially across
the physical drives to create a large virtual drive. Data striping allows one of the drives to read data
while the other drive is searching for and reading the next block.
serial ATA RAID
configured for
RAID level 0

segment 1

segment 2

segment 3

segment 4

segment 5

segment 6

hard drive

Another advantage of a RAID level 0 configuration is that it utilizes the full capacities of the drives.
If you have two 120-GB drives installed, you have 240 GB on which to store data.
NOTICE: Because RAID level 0 provides no data redundancy, if one drive fails, then the data on the other
drive is also inaccessible. Therefore, ensure that you perform regular backups when you use a RAID
level 0 configuration.

RAID Level 1
RAID level 1 uses a data-redundancy storage technique known as "mirroring." When data is written
to the primary drive, it is then duplicated, or mirrored, on the other drive. A RAID level 1
configuration sacrifices high data access rates for its data redundancy advantages.

Using Your Computer

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serial ATA RAID
configured for
RAID level 1

segment 1

segment 1 duplicated

segment 2

segment 2 duplicated

segment 3

segment 3 duplicated

segment 4

segment 4 duplicated

segment 5

segment 5 duplicated

segment 6

segment 6 duplicated

hard drive

If a drive failure occurs, subsequent read and write operations are directed to the surviving drive. A
replacement drive can then be rebuilt using the data from the surviving drive. Also, because data is
duplicated on both drives, two 120-GB RAID level 1 drives collectively have a maximum of 120-GB
on which to store data.

Transferring Information to a New Computer
The Microsoft® Windows® XP operating system provides a Files and Settings Transfer wizard to
move data from the source computer to the new computer. You can move data such as:
•

E-mails

•

Toolbar settings

•

Window sizes

•

Internet bookmarks

You can transfer the data to the new computer over a network or serial connection, or you can store
it on a removable medium, such as a writable CD or floppy disk.
To prepare the new computer for the file transfer:

Click the Start button, point to All Programs→Accessories→System Tools, and then click
Files and Settings Transfer Wizard.

When the Files and Settings Transfer Wizard welcome screen appears, click Next.

On the Which computer is this? screen, click New Computer and click Next.

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On the Do you have a Windows XP CD? screen, click I will use the wizard from the
Windows XP CD and click Next.

When the Now go to your old computer screen appears, go to your old or source computer.
Do not click Next at this time.

To copy data from the old computer:
1

On the old computer, insert the Windows XP Operating System CD.

On the Welcome to Microsoft Windows XP screen, click Perform additional tasks.

Under What do you want to do?, click Transfer files and settings.

On the Files and Settings Transfer Wizard welcome screen, click Next.

On the Which computer is this? screen, click Old Computer and click Next.

On the Select a transfer method screen, click the transfer method you prefer.

On the What do you want to transfer? screen, select the items you want to transfer and click
Next.
After the information has been copied, the Completing the Collection Phase screen appears.

Click Finish.

To transfer data to the new computer:
1

On the Now go to your old computer screen on the new computer, click Next.

On the Where are the files and settings? screen, select the method you chose for transferring
your settings and files and click Next.
The wizard reads the collected files and settings and applies them to your new computer.
When all of the settings and files have been applied, the Finished screen appears.

Click Finished and restart the new computer.

Copying CDs and DVDs
NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs.
This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or
DVD/CD-RW combo drive.
The following instructions show how to make an exact copy of a CD or DVD. You can also use
Sonic RecordNow for other purposes, including creating CDs from audio files on your computer
and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with
your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of
the window, and click RecordNow Help or RecordNow Tutorial.

Using Your Computer

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How to Copy a CD or DVD
NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for
available software patches at the Sonic support website at support.sonic.com.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic
RecordNow.
1

Click the Start button, point to All Programs→Sonic→RecordNow!→RecordNow!.

Click either the audio tab or the data tab, depending on the kind of CD you are planning to
copy.

Click Exact Copy.

To copy the CD or DVD:
•

If you have one CD or DVD drive, ensure that the settings are correct and click Copy. The
computer reads your source CD or DVD and copies it to a temporary folder on your
computer hard drive.
When prompted, insert a blank CD or DVD into the CD or DVD drive and click OK.

•

If you have two CD or DVD drives, select the drive into which you have inserted your
source CD or DVD and click Copy. The computer copies the data on the CD or DVD to
the blank CD or DVD.

Once you have finished copying the source CD or DVD, the CD or DVD that you have
created automatically ejects.

Using Blank CD-Rs and CD-RWs
Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs. Use
blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot
write to that CD-R again without changing your method of recording (see the Sonic
documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or
update data on CDs.

Helpful Tips

•

Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after
you start Sonic RecordNow and open a RecordNow project.

•

You must use CD-Rs to burn music CDs that you want to play in regular stereos.
CD-RWs do not play in most home or car stereos.

•

You cannot create audio DVDs with Sonic RecordNow.

•

Music MP3 files can be played only on MP3 players or on computers that have MP3 software
installed.

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•

Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a
650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to
finalize the recording.

•

Use a blank CD-RW to practice CD recording until you are familiar with CD recording
techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You
can also use blank CD-RWs to test music file projects before you record the project
permanently to a blank CD-R.

•

See the Sonic support website at support.sonic.com for additional information.

Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you
through the process of sharing files, printers, or an Internet connection between computers in a
home or small office.
1

Click the Start button, point to All Programs→Accessories→Communications, and then click
Network Setup Wizard.

On the welcome screen, click Next.

Click Checklist for creating a network.
NOTE: Selecting the connection method This computer connects directly to the Internet enables the
integrated firewall provided with Windows XP.

Complete the checklist and required preparations.

Return to the Network Setup Wizard and follow the instructions on the screen.

Turning Off Your Computer
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows® operating
system shutdown, as described next, rather than by pressing the power button.
1

Save and close any open files, exit any open programs, click the Start button, and then click
Turn Off Computer.

In the Turn off computer window, click Turn off.
The computer turns off after the shutdown process finishes.

Using Your Computer

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Using Your Computer

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Optimizing Performance
Intel® Performance Acceleration Technology
Your Dell™ Dimension™ XPS computer is equipped with the Intel 875P chip set, which utilizes
Performance Acceleration Technology (PAT). PAT is designed to optimize performance by reducing
the latency between DDR 400 memory and 800 front-side bus processors, and helps provide high
performance to meet the requirements for today’s demanding software.

DDR Memory and Processor Front-Side Bus
The performance of your computer’s DDR memory depends on the type of memory installed and
the clock speed of your processor. For your computer, the memory type is DDR 400 (PC3200), so
for an 800 MHz front-side bus processor, the memory performs at 400 MHz, while for a 533 frontside bus processor, the memory performs at 333 MHz. For information on installing memory, see
page 73. For more information on the type of memory supported by your computer, see "Memory"
on page 105.

Hyper-Threading
NOTE: Hyper-Threading is supported only on computers that have 3.06-GHz (or higher) processors
installed, or on computers that are running 800-MHz front-side bus processors.

Hyper-Threading is an Intel® technology that can enhance overall computer performance by
allowing one physical processor to function as two logical processors, capable of performing certain
tasks simultaneously. It is recommended that you use the Microsoft® Windows® XP operating
system because Windows XP is optimized to take advantage of Hyper-Threading technology. While
many programs can benefit from Hyper-Threading, some programs have not been optimized for
Hyper-Threading and may require an update from the software manufacturer. Contact the software
manufacturer for updates and information about using Hyper-Threading with your software.
To determine if your computer is using Hyper-Threading technology:
1

Click the Start button, right-click My Computer, and then click Properties.

Click Hardware and click Device Manager.

In the Device Manager window, click the plus (+) sign next to the processor type. If HyperThreading is enabled, the processor is listed twice.

Optimizing Performance

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www.dell.com | support.dell.com

You can enable or disable Hyper-Threading through system setup. For more information on
accessing system setup, see page 109. For more information on Hyper-Threading, search the
Knowledge Base on the Dell Support website at support.dell.com.

Overclocking
Dell locks the processor multiplier options in system setup to prevent processor overclocking. The
first and most important reason for preventing overclocking is that Dell’s performance labs
vigorously test and fine-tune Dell computers at the system level in an attempt to attain the best
possible overall performance. Any performance modification that is not implemented in the labs
could cause performance degradation. When you receive your computer in the configuration that
you ordered, it is already primed for high performance.
The second reason is that an overclocked processor, in general, creates excessive heat and electrical
fields that can cause heat fatigue failures within the processor, thus possibly shortening its expected
life span. Even slight overclocking can cause a computer to become unstable and lock up.
There are several after-market "performance-modification" products available through various
sources, but Dell discourages and does not support the use of those products on its computers.

Optimizing Performance

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Solving Problems
Finding Solutions
Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly
find the answers to your questions.

See page 42.

Press a key or move the
mouse. See the Dell Dimension Help file for information on standby mode.

Get technical assistance from
Dell. See page 112.

See page 35.

Solving Problems

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See page 46.
See page 45.
See page 34.
See page 40.
See page 39.

See page 31.

See page 41.
See page 44.

See page 35.
See page 36.
See page 34.
See page 34.

See page 36.

Finding Help Information
TO ACCESS THE DELL DIMENSION HELP FILE —
1 Click the Start button and click Help and Support.
2 Click User and system guides and click User’s guides.
3 Click Dell™ Dimension™ Help.

Solving Problems

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TO ACCESS WINDOWS HELP —
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions shown on the screen.
TO LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER — See page 13.

Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the
battery only with the same or equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on
page 9.

REPLACE THE BATTERY — If you have to repeatedly reset time and date information after turning on the
computer, or if an incorrect time or date displays during start-up, replace the battery (see page 101). If
the battery still does not work properly, contact Dell (see page 112).

Drive Problems
Floppy drive problems
ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE — Click the Start button and click My
Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TEST THE DRIVE —
• Insert another disk to eliminate the possibility that the original floppy disk is defective.
• Insert a bootable floppy disk and reboot the computer.
ENSURE THAT THE DISK IS NOT FULL OR WRITE-PROTECTED — Ensure that the disk has available space and that it
is not write-protected (locked). See the following figure.

Solving Problems

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back of floppy disk

write-protected

not writeprotected

NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads,
which can render the drive inoperable.
CLEAN THE DRIVE — Use a commercially available cleaning kit.

CD drive problems
NOTE: High-speed CD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD.
ADJUST THE WINDOWS VOLUME CONTROL — Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
TEST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate the possibility that the original CD is
defective.
CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 45.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the CD
drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
Viruses can sometimes prevent Windows from recognizing the drive.

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CLEAN THE DISC — See the Dell Dimension Help file for instructions on cleaning your CDs. To access
help files, see page 14.

Problems writing to a CD-RW drive
CLOSE OTHER PROGRAMS — The CD-RW drive must receive a steady stream of data when writing. If the
stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD-RW DISC — For information on power
conservation modes, see the Dell Dimension Help file or search for the keyword standby in Windows
Help. To access help files, see page 14.

DVD drive problems
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to eliminate the possibility that the original
DVD is defective.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the
DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
Viruses can sometimes prevent Windows from recognizing the drive.
CLEAN THE DISC — See the Dell Dimension Help file for instructions on cleaning your DVDs. To access
help files, see page 14.
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 59.

Hard drive problems
RUN CHECK DISK —
1 Click the Start button and click My Computer.
2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.
3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.

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E-Mail, Modem, and Internet Problems
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.

NOTE: For optimum performance, install a modem card only in PCI slot 2, 3, or 4.
CHECK THE TELEPHONE LINE CONNECTION — Verify that the telephone line is connected to the jack on the
modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a
click when you insert the telephone line connector into the modem.
CHECK THE TELEPHONE JACK — Disconnect the telephone line from the modem and connect it to a
telephone. Listen for a dial tone.
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other telephone devices sharing
the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them
and use the telephone to connect the modem directly to the telephone wall jack.
USE A DIFFERENT TELEPHONE LINE — If you are using a line that is 3 m (10 ft) or more in length, try a shorter
one.
RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click
Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS® —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.

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TURN OFF CALL WAITING (CATCH-PHONE) — See your telephone directory for instructions on deactivating this
feature. Then adjust the dial-up networking connection properties.
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware, and then click Phone and Modem Options.
3 Click your connection type to highlight it.
4 Click the Dialing Rules tab and click Edit.
5 Click the To Disable Call Waiting box to place a checkmark in it.
6 Select the disable code from the drop-down menu (for example, *70).
7 Click Apply and click OK.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — With the Outlook Express e-mail program open, click
File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the
Internet.
ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER — Contact an Internet service provider
to subscribe.
CONTACT YOUR INTERNET SERVICE PROVIDER — Contact your Internet service provider for assistance.

Error Messages
If the message is not listed, see the documentation for the operating system or the program that
was running when the message appeared.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters
in filenames.
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file.
To remove and then reinstall the program:
1 Click the Start button and click Control Panel.
2 Click Add or Remove Programs.
3 Select the program you want to remove.
4 Click the Change or Remove Program icon.
5 See the program documentation for installation instructions.
INSERT BOOTABLE MEDIA — The operating system is trying to boot to a nonbootable floppy disk or CD.
Insert a bootable floppy disk or CD.

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NON-SYSTEM DISK ERROR — A floppy disk is in the floppy drive. Remove the floppy disk and restart the
computer.
NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — You have too many programs
open. Close all windows and open the program that you want to use. In some cases, you might have to
restart your computer to restore computer resources. If so, run the program that you want to use first.
OPERATING SYSTEM NOT FOUND — Contact Dell (see page 112).
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file that you are trying to copy is too
large to fit on the disk. Try copying the file to a blank disk or using a larger-capacity disk.
x:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — The floppy drive cannot read the disk. Insert a floppy disk
into the drive and try again.

General Problems
The computer stops responding
TURN THE COMPUTER OFF — If your computer locks up and you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button for at least 8 to
10 seconds until the computer turns off. Then press the power button again to turn on the computer.
You might lose data if you are unable to perform an operating system shutdown.

A program stops responding
END THE PROGRAM —
1 Press simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.

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A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
CHECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with information
that may help you solve the problem. Ensure that you properly installed and configured the program. If
necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an
environment similar to non-Windows XP operating system environments.
1 Click the Start button, point to All Programs→Accessories, and then click Program Compatibility
Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.

A solid blue screen appears
TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown, press
the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again
to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the
instructions on the screen.

Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION

BACK UP YOUR FILES IMMEDIATELY — If your computer has a CD-RW drive installed, see the drive’s
documentation for instructions.
ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA — See the program documentation to
ensure that the values or characters you are entering are valid.
CHECK FOR VIRUSES — Use a virus-scanning program to check the hard drive, floppy disks, or CDs.

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RESTART THE COMPUTER — Save and close any open files, exit any open programs, and then shut down your
computer through the Start menu instead of by pressing the power button. Otherwise, you may lose
data.
CHECK FOR COMPATIBILITY —
• Ensure that the program is compatible with the operating system installed on your computer and that
your computer meets the minimum hardware requirements needed to run the software. See the
software documentation for information.
• If necessary, uninstall and then reinstall the program.
ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM — See the software documentation for
information. If necessary, uninstall and then reinstall the program.

Other technical problems
GO TO THE DELL SUPPORT WEBSITE — Go to support.dell.com for help with general usage, installation, and
troubleshooting questions.The support website offers several different tools to help you, such as Dell
Forum—a chat room where you can communicate with other Dell customers about their computers and
gain access to technical support through e-mail. See "Dell Support Website" on page 13 for more
information about the website. See "Dell Technical Support Policy (U.S. Only)" on page 111 for a
description of the hardware and software support provided by Dell.
CALL DELL — If you cannot solve your problem using the Dell Support website or e-mail service, call Dell
for technical assistance (see page 112). See "Dell Technical Support Policy (U.S. Only)" on page 111 for
a description of the hardware and software support provided by Dell.

General hardware problems
If your computer exhibits one or more of the following symptoms, a device conflict may exist:

•

Your computer locks up, particularly while using a specific device.

•

A recently added device does not work.

•

A sound card emits noise or demonstrates other problems.

•

Unintelligible characters print from the printer.

•

The mouse pointer does not move or "stutters" when it moves.

•

Messages appear stating that the computer is not operating at maximum performance.

•

Errors occur and programs crash for no apparent reason.

•

Nothing displays on the monitor.

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REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT — If removing the hardware
resolves the conflict, see the hardware documentation for configuration and troubleshooting
instructions. If the problem persists, contact the hardware manufacturer for technical assistance.
CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL TROUBLESHOOTING INFORMATION
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 59.

IEEE 1394 Device Problems
NOTE: Check Windows Explorer to see if your device is listed as a drive.
CHECK THE IEEE 1394 DEVICE — Ensure that the IEEE 1394 device is properly inserted into the connector.
ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS® —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
If your IEEE 1394 device is listed, Windows recognizes the device.
IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE — Contact Dell (see page 112).
IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL — Contact the IEEE 1394 device
manufacturer.

Keyboard Problems
RESTART THE COMPUTER —
• If the mouse is functioning, shut down the computer through the Start menu (see page 25). After the
computer shuts down, press the power button to restart the computer.
• If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to
10 seconds until the computer turns off. Press the power button again to restart the computer.

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CHECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see page 25), reconnect the keyboard cable as shown on the setup diagram for
your computer, and then restart the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent
pins.
• Remove keyboard extension cables and connect the keyboard directly to the computer.
TEST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using the keyboard.
If the new keyboard works, the original keyboard is faulty.
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 59.

Mouse Problems
RESTART THE COMPUTER —
1 Simultaneously press to display the Start menu.
2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press .
3 After the computer turns off, press the power button to restart the computer.
IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER, RECONNECT THE MOUSE CABLE —
1 Simultaneously press to display the Start menu.
2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press .
3 After the computer turns off, reconnect the mouse cable as shown on the setup diagram for your
computer.
4 Start the computer.
IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER, REMOVE THE POWER CABLE, AND THEN RECONNECT THE
MOUSE CABLE — If the mouse is connected after the power is turned on, the mouse appears to be
nonfunctional. To make the mouse function properly:
1 While your computer is on, remove the power cable from the back of the computer.
2 Connect the mouse to the computer.
3 Reconnect the power cable.
4 Turn on your computer.
Pressing the power button does not clear the computer’s settings and does not restore mouse functionality.

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CHECK THE MOUSE CABLE —
• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent
pins.
• Ensure that the cable is firmly connected to the computer.
TEST THE MOUSE — Connect a properly working mouse to the computer, and try using the mouse. If the
new mouse works, the original mouse was faulty.
CHECK THE MOUSE SETTINGS —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Mouse.
3 Try adjusting the settings.
REINSTALL THE MOUSE DRIVER — See page 55.
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 59.

Network Problems
CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is connected as shown on the setup
diagram (see page 14).
CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — No light indicates that no network
communication exists. Replace the network cable.

network
integrity/speed light

activity light

RESTART THE COMPUTER AND TRY TO LOG ON TO THE NETWORK AGAIN

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CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up your
network to verify that your network settings are correct and that the network is functioning.
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 59.

Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on
page 9.

ADJUST THE POWER PROPERTIES — Your computer may be in standby or hibernate mode. For information
on power conservation modes, see the Dell Dimension Help file, or search for the keyword standby or
hibernate in Windows® Help. To access help files, see page 14.
IF THE POWER LIGHT IS BLINKING GREEN — The computer is in standby mode. Press a key on the keyboard or
move the mouse to resume normal operation.
IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.
• Reseat the power cable into both the power connector on the back of the computer and the electrical
outlet.
• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical
outlet and that the power strip is turned on.
• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
• Bypass power protection devices, power strips, and power extension cables to verify that the computer
turns on.
• Ensure that the main power cable is securely connected to the system board (see page 73).
• Ensure that the front-panel cable is securely connected to the system board (see page 73).
• If the problem persists, contact Dell (see page 112).
IF THE POWER LIGHT IS AMBER AND GREEN — The computer is receiving electrical power, but an internal
power problem might exist.
• Ensure that the processor power cable is securely connected to the system board (see page 73).
• If the problem persists, contact Dell (see page 112).

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IF THE POWER LIGHT IS STEADY AMBER — The computer is receiving electrical power, but an internal power
problem might exist.
• Ensure that the processor power cable is securely connected to the system board (see page 73).
• Remove and then reinstall the memory modules (see page 73).
• Remove and then reinstall any cards (see page 77).
• If the problem persists, contact Dell (see page 112).
IF THE POWER LIGHT IS BLINKING AMBER — A device might be malfunctioning or incorrectly installed.
• Ensure that the main power cable is securely connected to the system board (see page 73).
• Remove and then reinstall the video card, if applicable (see page 77).
• If the problem persists, contact Dell (see page 112).
ELIMINATE INTERFERENCE — Electrical appliances on the same circuit or operating near the computer can
cause interference. Other causes of interference are:
• Power extension cables
• Keyboard and mouse extension cables
• Too many devices on a power strip
• Multiple power strips connected to the same electrical outlet

Printer Problems
NOTE: Dell does not cover the printer’s warranty. If you need technical assistance for your printer, call
the printer’s manufacturer. See the printer documentation for the correct phone number.

CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting
information.
ENSURE THAT THE PRINTER IS TURNED ON — See the printer documentation for power button information.
VERIFY THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device,
such as a lamp.

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VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS® —
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
5 Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the
following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the
following port(s): setting is USB.
REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.

Scanner Problems
NOTE: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner,
call the scanner’s manufacturer. See the scanner documentation for the correct phone number.

CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting
information.
UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical
outlet and that the scanner is turned on.
• Ensure that the scanner cable is firmly connected to the computer and to the scanner.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT® WINDOWS® —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

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Sound and Speaker Problems
NOTE: For optimum performance, install a PCI sound card only in PCI slot 3 or 4.

No sound from speakers
NOTE: The volume control in some MP3 players overrides the Windows® volume setting. If you have
been listening to MP3 songs, ensure that you did not turn the player volume down or off.

CHECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on the setup
diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are
connected to the card.
ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the
speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate
distortion.
ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner
of your screen. Ensure that the volume is turned up and that the sound is not muted.
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically
disabled when headphones are connected to the computer’s front-panel headphone connector.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device,
such as a lamp.
ENABLE DIGITAL MODE — Your speakers do not work if the CD drive is operating in analog mode. To enable
digital mode:
1 Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
2 Click Sounds and Audio Devices.
3 Click the Hardware tab.
4 Double-click the name of your CD drive.
5 Click the Properties tab.
6 Check the Enable digital CD audio for this CD-ROM device box.
ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check for
interference.
RUN THE SPEAKER DIAGNOSTICS — Some speaker systems have self- diagnostics. See the speaker
documentation for diagnostics instructions.

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REINSTALL THE AUDIO (SOUND) DRIVER — See page 55.
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 59.

No sound from headphones
CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted into the
headphone connector (see page 63).
DISABLE DIGITAL MODE — Your headphones do not work if the CD drive is operating in digital mode. To
disable digital mode:
1 Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
2 Click Sounds and Audio Devices.
3 Click the Hardware tab.
4 Double-click the name of your CD drive.
5 Click the Properties tab.
6 Uncheck the Enable digital CD audio for this CD-ROM device box.
ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner
of your screen. Ensure that the volume is turned up and that the sound is not muted.

Video and Monitor Problems
If the screen is blank
NOTE: See the monitor documentation for troubleshooting procedures.
CHECK THE MONITOR POWER LIGHT — If the power light is off, firmly press the button to ensure that the
monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is
blinking, press a key on the keyboard or move the mouse.
CHECK THE MONITOR CABLE CONNECTION — Check the connector for bent or broken pins. (It is normal for
monitor cable connectors to have missing pins.) Ensure that the video cable is connected as shown on
the setup diagram for your computer.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device,
such as a lamp.

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SWAP THE POWER CABLES — Swap the computer and monitor power cables to determine if the power cable
is defective.
TEST THE VIDEO EXTENSION CABLE (IF USED) — If you are using a video extension cable and removing the cable
solves the problem, the cable is defective.
TEST ANOTHER MONITOR — If another monitor is available, connect it to the computer.
CHECK THE DIAGNOSTIC LIGHTS — See page 49.

If the screen is difficult to read
CHECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast
and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.
MOVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer, ensure that
the subwoofer is at least 60 cm (2 ft) away from the monitor.
MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES — Fans, fluorescent lights, halogen lamps, and
other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check
for interference.
ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION — Eliminate sunlight glare, which can cause poor
picture quality.
ADJUST THE WINDOWS® DISPLAY SETTINGS —
1 Click the Start button and click Control Panel.
2 Click Appearance and Themes.
3 Click Display and click the Settings tab.
4 Try different settings for Screen resolution and Color quality.

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Advanced Troubleshooting
Diagnostic Lights
To help you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D"
(see page 65) on the back panel. The lights can be yellow or green. When the computer starts
normally, the lights flash. After the computer starts, all four lights display solid green. If the
computer malfunctions, the color and sequence of the lights identify the problem.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on
page 9.
Light Pattern

A B C D

Problem Description

Suggested Resolution

The computer is in a normal off condition Verify that the computer is plugged into a
or a possible pre-BIOS failure has
working electrical outlet and that you
occurred.
have pressed the power button.

A possible processor failure has occurred. Reinstall the processor (see page 93) and
restart the computer.

A B C D

Memory modules are detected, but a
memory failure has occurred.

A B C D

1 Reinstall all memory modules (see

page 73).
2 Ensure that all the connector tabs are

locked.
3 Restart the computer.
4 If the problem persists, contact Dell

(see page 112).

= yellow
= green
= off

Advanced Troubleshooting

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Light Pattern

Problem Description
A possible expansion card failure has
occurred.

A B C D

Suggested Resolution
1 Determine if a conflict exists by

removing a card (not a video card)
(see page 77) and then restarting the
computer.
2 If the problem persists, reinstall the
card that you removed, remove a
different card, and then restart the
computer.
3 Repeat this process for each card. If
the computer starts normally,
troubleshoot the last card removed
from the computer for resource
conflicts (see "Resolving Software and
Hardware Incompatibilities" on
page 59).
4 If the problem persists, contact Dell
(see page 112).

A possible video card failure has occurred. • If the computer has a video card,
remove the card (see page 80),
reinstall it, and then restart the
computer.
• If the problem still exists, install a
video card that you know works and
restart the computer.
• If the problem persists or the
computer has integrated video,
contact Dell (see page 112).
A possible floppy or hard drive failure has Reseat all power and data cables and
occurred.
restart the computer.

A B C D
A possible USB failure has occurred.

A B C D
= yellow
= green
= off

Advanced Troubleshooting

Reinstall all USB devices, check cable
connections, and then restart the
computer.

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Light Pattern

Problem Description
No memory modules are detected.

Suggested Resolution
1 Reinstall all memory modules (see

page 73).
2 Ensure that all the connector tabs are

A B C D

locked.
3 Restart the computer.
4 If the problem persists, contact Dell

(see page 112).

A B C D

Memory modules are detected, but a
memory configuration or compatibility
error exists.

• Ensure that no special memory
module/memory connector placement
requirements exist (see page 73).
• Verify that the memory modules that
you are installing are compatible with
your computer (see page 73).
• If the problem persists, contact Dell
(see page 112).

A possible system board resource and/or
hardware failure has occurred.

See "Resolving Software and Hardware
Incompatibilities" on page 59.
If the problem persists, contact Dell (see
page 112).

A B C D
A possible expansion card failure has
occurred.

A B C D

1 Determine if a conflict exists by

removing a card (not a video card)
(see page 77) and restarting the
computer.
2 If the problem persists, reinstall the
card that you removed, remove a
different card, and then restart the
computer.
3 Repeat this process for each card. If
the computer starts normally,
troubleshoot the last card removed
from the computer for resource
conflicts (see "Resolving Software and
Hardware Incompatibilities" on
page 59).
4 If the problem persists, contact Dell
(see page 112).

= yellow
= green
= off

Advanced Troubleshooting

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Light Pattern

Problem Description

Suggested Resolution

Another failure has occurred.

• Ensure that the cables are properly
connected to the system board (see
page 73) from the hard drive, CD
drive, and DVD drive.
• If the problem persists, contact Dell
(see page 112).

The computer is in a normal operating
condition after POST.

None.

A B C D

A B C D
= yellow
= green
= off

Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" (see
page 29) and run the Dell Diagnostics before you contact Dell for technical assistance. Running
the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact
Dell, the test results can provide important information for Dell's service and support personnel.
The Dell Diagnostics allows you to:
•

Perform tests on one or all devices.

•

Select tests based on a symptom of the problem you are having.

•

Choose how many times a test is run.

•

Suspend testing if an error is detected.

•

Access help information that describes the tests and devices.

•

Receive status messages that tell you whether tests completed successfully.

•

Receive error messages if problems are detected.

Starting the Dell Diagnostics
NOTICE: Use the Dell Diagnostics to test your Dell™ computer only. Using this program with other
computers can result in error messages.
Start the Dell Diagnostics from either your hard drive (see page 53) or from the Dell Dimension
ResourceCD (see page 53).
52

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Starting the Dell Diagnostics From Your Hard Drive
1

Shut down (see page 25) and restart the computer.

When the DELL™ logo appears, press immediately.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell
Diagnostics from your ResourceCD (see page 53).

If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you
see the Windows desktop. Then shut down your computer through the Start menu and try
again.
3

When the boot device list appears, highlight Boot to Utility Partition and press .

When the Dell Diagnostics Main Menu appears, select the test you want to run (see
page 54).

Starting the Dell Diagnostics From the ResourceCD
1

Insert the ResourceCD.

Shut down (see page 25) and restart the computer.
When the DELL logo appears, press immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the
Windows desktop. Then shut down your computer through the Start menu and try again.
NOTE: This feature changes the boot sequence for one time only. On the next start-up, the computer
boots according to the devices specified in system setup.

When the boot device list appears, highlight IDE CD-ROM Device and press .

Select the IDE CD-ROM Device option from the CD boot menu.

Select the Boot from CD-ROM option from the menu that appears.

Type 1 to start the ResourceCD menu.

Type 2 to start the Dell Diagnostics.

Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed,
select the version appropriate for your computer.

When the Dell Diagnostics Main Menu appears, select the test you want to run (see
page 54).

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Dell Diagnostics Main Menu
1

After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the
option you want.

Option

Function

Express Test

Performs a quick test of devices. This test typically takes 10
to 20 minutes and requires no interaction on your part.
Run Express Test first to increase the possibility of tracing
the problem quickly.

Extended Test

Performs a thorough check of devices. This test typically
takes an hour or more and requires you to answer questions
periodically.

Custom Test

Tests a specific device. You can customize the tests you
want to run.

Symptom Tree

Lists the most common symptoms encountered and allows
you to select a test based on the symptom of the problem
you are having.

If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see page 112).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.

If you run a test from the Custom Test or Symptom Tree option, click the applicable tab
described in the following table for more information.

Tab

Function

Results

Displays the results of the test and any error conditions
encountered.

Errors

Displays error conditions encountered, error codes, and the
problem description.

Help

Describes the test and may indicate requirements for
running the test.

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Tab

Function

Configuration

Displays your hardware configuration for the selected
device.
The Dell Diagnostics obtains configuration information
for all devices from system setup, memory, and various
internal tests, and it displays the information in the device
list in the left pane of the screen. The device list may not
display the names of all the components installed on your
computer or all devices attached to your computer.

Parameters

Allows you to customize the test by changing the test
settings.

When the tests are completed, if you are running the Dell Diagnostics from the ResourceCD,
remove the CD.

Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and
restart the computer, close the Main Menu screen.

Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require
a driver program.
A driver acts like a translator between the device and any other programs that use the device. Each
device has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or
configuration is needed.
NOTICE: The Dell Dimension ResourceCD may contain drivers for operating systems that are not on your
computer. Ensure that you are installing software appropriate for your operating system.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating
system. You may need to install drivers if you:
•

Upgrade your operating system.

•

Reinstall your operating system.

•

Connect or install a new device.

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Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem
and, if necessary, update the driver.
1

Click the Start button and click Control Panel.

Under Pick a Category, click Performance and Maintenance.

Click System.

In the System Properties window, click the Hardware tab.

Click Device Manager.

Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on
the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or
install a new driver (see page 56).

Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com and your Dell Dimension ResourceCD provide
approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer
might not work correctly.
Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device
Driver Rollback to replace the driver with the previously installed version.
1

Click the Start button and click Control Panel.

Under Pick a Category, click Performance and Maintenance.

Click System.

In the System Properties window, click the Hardware tab.

Click Device Manager.

Right-click the device for which the new driver was installed and click Properties.

Click the Drivers tab.

Click Roll Back Driver.

If Device Driver Rollback does not resolve the problem, then use System Restore (see page 57) to
return your computer to the operating state that existed before you installed the new driver.

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Using the ResourceCD

If using Device Driver Rollback or System Restore (see page 57) does not resolve the problem, then
reinstall the driver from the ResourceCD.
1

With the Windows desktop displayed, insert the ResourceCD.
If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.

When the ResourceCD installation program starts, follow the prompts on the screen.

When the InstallShield Wizard Complete window appears, remove the ResourceCD and
click Finish to restart the computer.

When you see the Windows desktop, reinsert the ResourceCD.

At the Welcome Dell System Owner screen, click Next.
NOTE: The ResourceCD displays drivers only for hardware that came installed in your computer. If you
installed additional hardware, the drivers for the new hardware might not be displayed by the
ResourceCD. If those drivers are not displayed, exit the ResourceCD program. For drivers information,
see the documentation that came with the device.

A message stating that the ResourceCD is detecting hardware in your computer appears.
The drivers that are used by your computer are automatically displayed in the My Drivers—
The ResourceCD has identified these components in your system window.
6

Click the driver that you want to reinstall and follow the instructions on the screen.

If a particular driver is not listed, then that driver is not required by your operating system.

Using Microsoft® Windows® XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware,
software, or other system settings have left the computer in an undesirable operating state. See the
Windows Help and Support Center for information on using System Restore. To access help, see
page 14.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or
recover them.

Creating a Restore Point
1

Click the Start button and click Help and Support.

Click System Restore.

Follow the instructions on the screen.

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Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 56) to
resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files
and exit any open programs. Do not alter, open, or delete any files or programs until the system
restoration is complete.
1

Click the Start button, point to All Programs→Accessories→System Tools, and then click
System Restore.

Ensure that Restore my computer to an earlier time is selected and click Next.

Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore
points. All calendar dates with available restore points appear in boldface type.

Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected.
If two or more restore points are available, click the restore point that you prefer.

Click Next.
The Restoration Complete screen appears after System Restore finishes collecting data and
then the computer restarts.

After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you
can undo the restoration.

Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open
programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1

Click the Start button, point to All Programs→Accessories→System Tools, and then click
System Restore.

Click Undo my last restoration and click Next.

Click Next.
The System Restore screen appears and the computer restarts.

After the computer restarts, click OK.

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Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System
Restore is automatically disabled. To see if System Restore is enabled:
1

Click the Start button and click Control Panel.

Click Performance and Maintenance.

Click System.

Click the System Restore tab.

Ensure that Turn off System Restore is unchecked.

Resolving Software and Hardware Incompatibilities
Windows XP IRQ conflicts occur if a device either is not detected during the operating system
setup or is detected but incorrectly configured.
To check for conflicts on a computer running Windows XP:
1

Click the Start button and click Control Panel.

Click Performance and Maintenance and click System.

Click the Hardware tab and click Device Manager.

In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red
X if the device has been disabled.

Double-click any conflict to display the Properties window.
If an IRQ conflict exists, the Device status area in the Properties window reports the cards or
devices that share the device's IRQ.

Resolve conflicts by reconfiguring the devices or removing the devices from the Device
Manager.

To use the Windows XP Hardware Troubleshooter:
1

Click the Start button and click Help and Support.

Type hardware troubleshooter in the Search field and click the arrow to start the search.

Click Hardware Troubleshooter in the Search Results list.

In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and click Next.

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Reinstalling Microsoft® Windows® XP
Before You Begin
If you are considering reinstalling the Windows XP operating system to correct a problem with a
newly installed driver, first try using Windows XP Device Driver Rollback (see page 56). If Device
Driver Rollback does not resolve the problem, then use System Restore (see page 57) to return your
operating system to the operating state it was in before you installed the new device driver.
NOTICE: Before performing the installation, back up all data files on your primary hard drive. For
conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.
To reinstall Windows XP, you need the following items:
•

Dell™ Operating System CD

•

Dell ResourceCD
NOTE: The ResourceCD contains drivers that were installed during assembly of the computer. Use the
ResourceCD to load any required drivers.

Reinstalling Windows XP
To reinstall Windows XP, perform all the steps in the following sections in the order in which they
are listed.
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating
system, you must also reinstall the device drivers, virus protection program, and other software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can
overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall
Windows XP unless a Dell technical support representative instructs you to do so.
NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your
computer before you reinstall Windows XP. See the documentation that came with the software for
instructions.
Booting From the Operating System CD
1

Save and close any open files and exit any open programs.

Insert the Operating System CD. Click Exit if Install Windows XP message appears.

Restart the computer.

Press immediately after the DELL™ logo appears.
If the operating system logo appears, wait until you see the Windows desktop, and then shut
down the computer and try again.

Press the arrow keys to select CD-ROM, and press .

When the Press any key to boot from CD message appears, press any key.

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Windows XP Setup
1

When the Windows XP Setup screen appears, press to select To set up Windows
now.

Read the information on the Microsoft Windows Licensing Agreement screen, and press
to accept the license agreement.

If your computer already has Windows XP installed and you want to recover your current
Windows XP data, type r to select the repair option, and remove the CD.

If you want to install a new copy of Windows XP, press to select that option.

Press to select the highlighted partition (recommended), and follow the
instructions on the screen.
The Windows XP Setup screen appears, and the operating system begins to copy files and
install the devices. The computer automatically restarts multiple times.
NOTE: The time required to complete the setup depends on the size of the hard drive and the speed of
your computer.

NOTICE: Do not press any key when the following message appears: Press any key to boot
from the CD.
6

When the Regional and Language Options screen appears, select the settings for your
location and click Next.

Enter your name and organization (optional) in the Personalize Your Software screen, and
click Next.

If you are reinstalling Windows XP Home Edition, at the What's your computer's name
window, enter a name for your computer (or accept the name provided) and click Next.
If you are reinstalling Windows XP Professional, at the Computer Name and Administrator
Password window, enter a name for your computer (or accept the one provided) and a
password, and click Next.

If the Modem Dialing Information screen appears, enter the requested information and click
Next.

Enter the date, time, and time zone in the Date and Time Settings window, and click Next.

If the Networking Settings screen appears, click Typical and click Next.

If you are reinstalling Windows XP Professional and you are prompted to provide further
information regarding your network configuration, enter your selections. If you are unsure of
your settings, accept the default selections.
Windows XP installs the operating system components and configures the computer. The
computer automatically restarts.
NOTICE: Do not press any key when the following message appears: Press any key to boot
from the CD.

When the Welcome to Microsoft screen appears, click Next.
Advanced Troubleshooting

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When the How will this computer connect to the Internet? message appears,
click Skip.

When the Ready to register with Microsoft? screen appears, select No, not at this time and
click Next.

When the Who will use this computer? screen appears, you can enter up to five users.

Click Next.

Click Finish to complete the setup, and remove the CD.

Reinstall the appropriate drivers with the ResourceCD.

Reinstall your virus protection software.

Reinstall your programs.
NOTE: To reinstall and activate your Microsoft Office or Microsoft Works Suite programs, you need the
Product Key number located on the back of the Microsoft Office or Microsoft Works Suite CD sleeve.

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Removing and Installing Parts
Front and Back View of the Computer
Front View
1
2
3
4

hard-drive activity light

The hard-drive light is on when the computer reads data from or writes data to the
hard drive. The light might also be on when a device such as your CD player is
operating.

power button

Press this button to turn on the computer.

NOTICE: To avoid losing data, do not use the power button to turn off the
computer. Instead, perform a Microsoft® Windows® shutdown.
3

drive door

Open the drive door to access the floppy and CD/DVD drives.

front-panel door

Open the door to use the front-panel connectors.

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Front View (Doors Open)

1
2
3
4

headphone connector

Use the headphone connector to attach headphones and most kinds of speakers for
listening to all sounds in your computer, including your CD player and system sounds
such as beeps.

microphone connector

Use the microphone connector to attach a personal computer microphone for voice or
musical input into a sound or telephony program.

USB 2.0 connectors (2)

Use the front USB connectors for devices that you connect occasionally, such as joysticks
or cameras.
It is recommended that you use the back USB connectors for devices that typically
remain connected, such as printers and keyboards.

IEEE 1394 connector

Attach high-speed serial multimedia devices, such as a digital video camera.

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Back View

18
17
16

15
14
13
12

11
10

8
7

processor fans (2)

For optimal cooling, two processor fans are provided. Do not block the vents.

cover latch release

To open the computer, lay the computer on its side with the cover latch release at the
top and then push the latch to the left. See "Opening the Computer Cover" on
page 70.

VGA video connector

If your monitor has a DVI connector, plug it into the DVI connector on the computer.
If your monitor has a VGA connector, plug it into the VGA connector on the
computer.

security cable slot

Use a security cable with the slot to help secure your computer.

padlock ring

Insert a padlock to lock the computer cover.

power connector

Insert the power cable.

power supply fans

For optimal cooling, two power supply fans are provided. Do not block the vents.

card slots

Access connectors for any installed PCI (4 slots) and AGP cards (1 slot).

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PCI sound card with
IEEE 1394

• Line-in connector — Use the blue line-in connector to attach a record/playback
device such as a cassette player, CD player, or VCR.
• Microphone connector — Use the pink microphone connector to attach a
personal computer microphone for voice or musical input into a sound or
telephony program.
• Line-out connector — Use the green line-out connector to attach headphones and
most speakers with integrated amplifiers.
• Surround connector — Use the black surround connector to attach multichannelcapable speakers.
• Center/LFE connector — Use the yellow center/Low-Frequency Effects (LFE)
connector to attach your subwoofer.
• IEEE 1394 connector — Attach high-speed serial multimedia devices, such as a
digital video camera.

modem connector

If you have a modem, connect a telephone cable to the modem connector (optional).

NOTE: For optimum performance, install a PCI sound card only in PCI slot 3 or 4.
NOTE: For optimum performance, install a modem card only in PCI slot 2, 3, or 4.
11

DVI video connector

If your monitor has a DVI connector, plug it into the DVI connector on the computer.
If your monitor has a VGA connector, plug it into the VGA connector on the
computer.

network adapter
connector

To attach your computer to a network or broadband device, connect one end of a
network cable to either a network jack or to your network or broadband device.
Connect the other end of the network cable to the network adapter connector on the
back panel of your computer. A click indicates that the network cable has been
securely attached.
On computers with a network connector card, use the connector on the card.
It is recommended that you use Category 5 wiring and connectors for your network.
If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure
reliable operation.

network or
broadband jack

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USB 2.0 connectors (6)

Use the back USB connectors for devices that typically remain connected, such as
printers and keyboards.
It is recommended that you use the front USB connectors for devices that you
connect occasionally, such as joysticks or cameras.

keyboard connector

If you have a standard keyboard, plug it into the purple keyboard connector. If you
have a USB keyboard, plug it into a USB connector.

mouse connector

Plug a standard mouse into the green mouse connector. Turn off the computer and
any attached devices before you connect a mouse to the computer. If you have a USB
mouse, plug it into a USB connector.

diagnostic lights (4)

Use the lights to help you troubleshoot a computer problem based on the diagnostic
code. For more information, see "Diagnostics Lights" on page 49.

serial connector
(COM 2)

Connect a serial device, such as a handheld device, to the serial port.

parallel connector

Connect a parallel device, such as a printer, to the parallel connector. If you have a
USB printer, plug it into a USB connector.

serial connector
(COM 1)

Connect a serial device, such as a handheld device, to the serial port.

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Before You Begin
This section provides procedures for removing and replacing the components. Unless otherwise
noted, each procedure assumes that the following conditions exist:
•

You have performed the steps in "Precautionary Measures" (see page 68).

•

You have read the safety information on page 9.

•

You have opened the computer cover.

Recommended Tools
Your computer is primarily a tool-less one, but certain procedures (such as removing the heat-sink
blower or the control panel) require the use of one or more of the following tools:
•

Small flat-blade screwdriver

•

#1 and #2 Phillips-head screwdriver

•

An 8-inch, #2 Phillips-head screwdriver

It is recommended that you use a wrist grounding strap as explained in "Precautionary Measures"
(see page 68).

Precautionary Measures
Use the following safety guidelines to help protect your computer from potential damage and to
ensure your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on
page 9.

CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™
documentation or in instructions otherwise provided to you by Dell. Always follow installation and
service instructions closely.
NOTICE: To help avoid possible damage to the system board, wait 5 seconds (or wait until the standby
light is extinguished) after turning off the computer and unplugging the power cable before removing a
component from the system board or disconnecting a device from the computer.
Before you start to work on the computer, perform the following steps in the sequence listed:
1

Shut down the computer through the Start menu.

Ensure that your computer and attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your computer, turn
them off now.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it
from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

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Disconnect your computer and all attached devices from electrical outlets, and then press the
power button to ground the system board.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted
metal surface, such as the metal at the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate any static electricity that could harm internal components.

In addition, take note of these safety guidelines when appropriate:
•

When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the
cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type
of cable, press in on the locking tabs before disconnecting the cable. As you pull connectors
apart, keep them evenly aligned to avoid bending any connector pins. Also, before you
connect a cable, ensure that both connectors are correctly oriented and aligned.

•

Handle components and cards with care. Do not touch the components or contacts on a card.
Hold a card by its edges or by its metal mounting bracket. Hold a component such as a
processor chip by its edges, not by its pins.

Protecting Against Electrostatic Discharge
Static electricity can harm delicate components inside your computer. To prevent static damage,
discharge static electricity from your body before you touch any of your computer’s electronic
components, such as the processor. You can do so by touching an unpainted metal surface on the
computer chassis.
As you continue to work inside the computer, periodically touch an unpainted metal surface to
remove any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
•

When unpacking a static-sensitive component from its shipping carton, do not remove the
component from the antistatic packing material until you are ready to install the component
in your computer. Just before unwrapping the antistatic packaging, be sure to discharge static
electricity from your body.

•

When transporting a sensitive component, first place it in an antistatic container or
packaging.

•

Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and
workbench pads.

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Opening the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on
page 9.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet
before opening the cover.
1

Follow the instructions in "Before You Begin" on page 68.

If you have installed a padlock through the padlock ring on the back panel, remove the
padlock.
NOTICE: Ensure that sufficient space exists to accommodate the open cover—at least 30 cm (1 ft) of
desk top space.
NOTICE: Be careful when opening the computer cover to ensure that you do not accidentally
disconnect cables from the system board.

Lay the computer on its side with the cover latch release on the top as shown in the following
figure.

Open the computer cover:
a

Slide the cover latch release toward the top of the computer.

Raise the cover, and pivot it toward the front of the computer.

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cover latch release

security cable slot
padlock ring

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Inside View of Your Computer
floppy drive
CD/DVD drive
hard drive

processor
airflow shroud

card fan
processor fans (2)
system board
power supply
power supply fans (2)

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System Board Components
password jumper (PASS)
hard-drive connector (PRI_IDE)
secondary drive connector (SEC_IDE)
floppy-drive connector (FDD)

memory module
connectors (2, 4)

battery socket
(BATTERY)

SCSI_LED header (SCSI_LED)
front-panel connector
(FRONT_PANEL)
standby power light
(PWR_LED)
serial ATA connector
(SATA_1)
internal speaker (SPKR)

power connector
(PWR)

clear CMOS jumper
(CMOS)

memory module
connectors (1, 3)

front fan (FRONT_FAN)
serial ATA connector
(SATA_0)
AGP card connector
(AGP)

processor and heatsink connector
(CPU_PIN_#_A1)
rear fan connector
(REAR_FAN2)

PCI card connectors
(PCI_SLOT_1, PCI_SLOT_2,
PCI_SLOT_3, PCI_SLOT_4)

rear fan connector
(REAR_FAN1)
power connector (12V_PWR)

Memory
You can increase your computer memory by installing memory modules on the system board. For
information on the type of memory supported by your computer, see "Memory" on page 105.
NOTE: DDR 333 memory operates at 320-MHz when used with an 800-MHz front-side bus processor.

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DDR Memory Overview
DDR memory modules should be installed in pairs of matched memory size. This means that if you
purchased your computer with 256 MB of memory installed and you want to add another 256 MB
of memory, you must install it in the appropriate connector. If the DDR memory modules are not
installed in matched pairs, the computer will continue to operate, but with a slight reduction in
performance.
NOTE: Always install DDR memory modules in the order indicated on the system board.
The recommended memory configurations are:
•

A pair of matched memory modules installed in connectors DIMM1 and DIMM2
or

•

A pair of matched memory modules installed in connectors DIMM1 and DIMM2 and
another matched pair installed in connectors DIMM3 and DIMM4

Additional memory recommendations include:
•

Do not install ECC memory modules.

•

Be sure to install a single memory module in DIMM 1 or the connector closest to the
processor before you install modules in the other connectors.

Memory Installation Guidelines

matched pair of memory modules
in connectors DIMM3 and DIMM4
matched pair of memory modules
in connectors DIMM1 and DIMM2

NOTICE: If you remove your original memory modules from the computer during a memory upgrade,
keep them separate from any new modules that you may have, even if you purchased the new modules
from Dell. You should install your original memory modules in pairs either in connectors DIMM1 and
DIMM2 or connectors DIMM3 and DIMM4. If possible, do not pair an original memory module with a new
memory module. Otherwise, your computer may not function at optimal performance.
NOTE: Memory purchased from Dell is covered under your computer warranty.
74

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Installing Memory
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on
page 9.
1

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

Lay the computer on its side so that the system board is on the bottom of the inside of the
computer.

If necessary, remove a memory module:
a

Press out the securing clip at each end of the memory module connector.

Grasp the module and pull up.
If the module is difficult to remove, gently ease the module back and forth to remove it
from the connector.

To insert a module, press out the securing clip at each end of the memory module connector.

memory connector closest
to processor

securing clips (2)

connector

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Align the notch on the bottom of the module with the crossbar in the connector.
notch
memory module
cutouts (2)

crossbar

NOTICE: To avoid breaking the memory module, do not press near the middle of the module.
7

Insert the module straight down into the connector, ensuring that it fits into the vertical
guides at each end of the connector. Press firmly on the ends of the module until it snaps into
place.
If you insert the module correctly, the securing clips snap into the cutouts at each end of the
module.

Close the computer cover (see page 102).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.

Connect your computer and devices to electrical outlets, and then turn them on.

Click the Start button, right-click My Computer, and then click Properties.

Click the General tab.

To verify that the memory is installed correctly, check the amount of memory (RAM) listed.

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PCI Cards
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on
page 9.

Your Dell™ computer provides slots for up to four 32-bit, 33-MHz cards. For more information, see
"Specifications" on page 105.
NOTE: For optimum performance, install a PCI sound card only in PCI slot 3 or 4 and a modem card only
in PCI slot 2, 3, or 4.

Installing a PCI Card
1

If you are replacing a card, remove the current driver for the card from the operating system.

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

Press the lever on the card retention arm and raise the retention arm.

filler bracket

card
lever
edge connector

card connector

retention arm

If you are installing a new card, remove the filler bracket to create a card-slot opening. Then
continue with step 7.

If you are replacing a card that is already installed in the computer, remove the card (see
page 79).
If necessary, disconnect any cables connected to the card. Grasp the card by its top corners,
and ease it out of its connector.

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Prepare the card for installation.
See the documentation that came with the card for information on configuring the card,
making internal connections, or otherwise customizing it for your computer.
CAUTION: Some network adapters automatically start the computer when they are connected to a
network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet
before installing any cards.

Place the card in the connector and press down firmly. Ensure that the card is fully seated in
the slot.
If the card is full-length, insert the end of the card into the card guide bracket as you lower the
card toward its connector on the system board. Insert the card firmly into the card connector
on the system board.
not fully seated card
fully seated card

bracket
within slot

bracket caught
outside of slot

Before you lower the retention arm, ensure that:
•

The tops of all cards and filler brackets are flush with the alignment bar.

•

The notch in the top of the card or filler bracket fits around the alignment guide.

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Press the retention arm into place, securing the card(s) in the computer.
filler bracket
alignment guide
alignment bar

retention arm

NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent
the computer cover from closing properly or cause damage to the equipment.
11

Connect any cables that should be attached to the card.
See the documentation for the card for information about the card’s cable connections.

Close the computer cover (see page 102).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.

Connect your computer and devices to electrical outlets, and then turn them on.

Install any drivers required for the card as described in the card documentation.

Removing a PCI Card
1

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

Press the lever on the card retention arm and raise the retention arm.

If necessary, disconnect any cables connected to the card.

Grasp the card by its top corners, and ease it out of its connector.

If you are removing the card permanently, install a filler bracket in the empty card-slot
opening.
If you need a filler bracket, contact Dell (see page 112).

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NOTE: You must install filler brackets over empty card-slot openings to maintain FCC certification of the
computer. The brackets also keep dust and dirt out of your computer.
7

Lower the retention arm and press it into place, securing the card(s) in the computer.

Close the computer cover (see page 102).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.

9
10

Connect your computer and devices to electrical outlets, and then turn them on.
Remove the card’s driver from the operating system.

AGP Cards
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on
page 9.

Your Dell™ computer provides a connector for an AGP card.

Removing an AGP Card
1

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

Press the lever on the card retention arm and raise the retention arm.

AGP card
lever
edge connector
AGP connector
PCI connector

retention arm

Pull the card up and out of the card clip.

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Installing an AGP Card
1

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

Press the lever on the card retention arm and raise the retention arm.

AGP card
lever
edge connector
AGP connector
PCI connector

retention arm

Gently press the card into the AGP connector until it clicks into place, ensuring that the tab
fits into the notch on the front end of the card.

Lower the retention arm and press it into place, securing the card(s) in the computer.

Close the computer cover (see page 102).

Connect the monitor cable to the card’s video connector.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Drives
Overview
Your computer supports one floppy drive and a combination of up to four of the following:
•

Either two IDE hard drives or two Serial ATA hard drives.

•

Two CD or DVD drives.

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Your computer also supports this drive combination:
•

Two Serial ATA drives in either a RAID level 0 configuration or a RAID level 1 configuration.

•

One IDE hard drive.

•

Two CD or DVD drives.

floppy drive

CD/DVD drives

hard drives

Hard Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on
page 9.

Removing a Hard Drive

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

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Disconnect the power and hard-drive cables from the drive.
power cable

power cable
tabs (2)

tabs (2)

serial ATA
hard drive

IDE harddrive cable

serial ATA harddrive cable

IDE hard
drive

system board
connector

IDE hard drive example

system board
connector
serial ATA hard drive example

Press in on the tabs on each side of the drive and slide the drive up and out.

Installing a Hard Drive
1

Unpack the replacement hard drive, and prepare it for installation.

Check the documentation for the drive to verify that it is configured for your computer.

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

If your replacement hard drive does not have the bracket rails attached, remove the rails from
the old drive by removing the two screws that secure each rail to the drive. Attach the bracket
rails to the new drive by aligning the screw holes on the drive with the screw holes on the
bracket rails and then inserting and tightening all four screws (two screws on each rail).

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drive

bracket rails (2)

screws (4)

Install the hard drive into the computer by gently sliding the drive into place until you hear it
click securely.
power cable

tabs (2)
IDE harddrive cable
IDE hard
drive

system board
connector

IDE hard drive example

Removing and Installing Parts

power cable
tabs (2)
serial ATA
hard drive
serial ATA harddrive cable

system board
connector
serial ATA hard drive example

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Connect the power and hard-drive cables to the drive.

Check all connectors to be certain that they are properly cabled and firmly seated.

Close the computer cover (see page 70).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.

Connect your computer and devices to electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software
required for drive operation.

Floppy Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
page 9.

Removing a Floppy Drive
1

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

Disconnect the power and floppy-drive cables from the back of the floppy drive.

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floppy-drive cable
power cable
tabs (2)
floppy drive

Press inward on the two tabs on the sides of the drive, slide the drive upward, and remove it
from the floppy-drive bay.

Installing a Floppy Drive

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

If you are replacing a drive and the new drive does not have the bracket rails attached, remove
the rails from the old drive by removing the two screws that secure each rail to the drive.
Attach the bracket to the new drive by aligning the screw holes on the drive with the screw
holes on the bracket rails and then inserting and tightening all four screws (two screws on
each rail). See the diagram on page 83.

Gently slide the drive into place until the tabs securely click into position.

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floppy-drive cable
power cable
tabs (2)
floppy drive

Attach the power and floppy-drive cables to the floppy drive.

If you are installing a new floppy drive rather than replacing a drive, remove the front-panel
inserts.
From inside the drive bay, gently press on each side of the insert until it pops out.

Check all cable connections, and fold cables out of the way to provide airflow for the fan and
cooling vents.

Close the computer cover (see page 102).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.

Connect your computer and devices to electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software
required for drive operation.

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CD/DVD Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on
page 9.

Removing a CD/DVD Drive
1

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

Disconnect the power and CD/DVD drive cables from the back of the drive.
power cable

tabs (2)
CD/DVD drive cable

audio cable*

CD/DVD drive

* Some drives do not
have the audio cable.
4

Press inward on the two tabs on the sides of the drive, and then slide the drive upward and
remove it from the drive bay.

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Installing a CD/DVD Drive
1

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

If you are installing a new drive, unpack the drive and prepare it for installation.
Check the documentation that accompanied the drive to verify that the drive is configured
for your computer. If you are installing an IDE drive, configure the drive for the cable select
setting.

Connect the new drive to the set of rails that are attached to the inside of the cover. If a set of
rails is not attached inside the computer cover, contact Dell (see page 112).

If you are installing a replacement drive and the new drive does not have the bracket rails
attached, remove the rails from the old drive by removing the two screws that secure each rail
to the drive. Attach the bracket to the new drive by aligning the screw holes on the drive with
the screw holes on the bracket rails and then inserting and tightening all four screws (two
screws on each rail). See the diagram on page 83).

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Gently slide the drive into place until the tabs securely click into position.
power cable
tabs (2)
CD/DVD drive cable

audio cable*

CD/DVD drive

* Some drives do not
have the audio cable.

Connect the power and CD/DVD drive cables to the drive.
If you are adding a drive that has an audio cable, connect the audio cable to the audio
connector on the audio card.

If you are installing a new CD/DVD drive rather than replacing a drive, remove the frontpanel inserts.
From inside the drive bay, gently press on each side of the insert until it pops out.

If you are installing a drive that has its own controller card, install the controller card in an
expansion slot.
See the documentation that accompanied the drive and controller card to verify that the
configuration is correct for your computer..

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Check all cable connections, and fold cables out of the way to provide airflow for the fan and
cooling vents.

Close the computer cover (see page 102).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.

Connect your computer and devices to electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software
required for drive operation.

Processor Airflow Shroud
CAUTION: Before you perform this procedure, follow the safety instructions on page 9.

Removing the Processor Airflow Shroud
1

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

Press down and back on the indentations at the top corners of the shroud.
The top anchor tabs disengage from the anchor slots.

Lift the airflow shroud out of the chassis.

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top anchor tabs (2)

airflow shroud

side anchor tabs (2)
indentations (2)
bottom anchor tabs (2)

Installing the Processor Airflow Shroud
1

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

Insert the bottom anchor tabs into the anchor slots.

Align and insert the side anchor tabs into the anchor slots.

Press the indentations until the top anchor tabs on the shroud snap securely into place.

Close the computer cover (see page 102).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.

Connect your computer and devices to electrical outlets, and turn them on.

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Processor
CAUTION: Before you perform this procedure, follow the safety instructions on page 9.

Installing the Processor
NOTE: It is recommended that only a technically knowledgeable person perform this procedure.
CAUTION: The processor can get very hot during normal operation. Ensure that the processor has had
sufficient time to cool before you touch it.
1

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

Remove the processor airflow shroud (see page 91).
If you are replacing a processor, follow steps 4, 5, and 6 in "Removing the Processor" on
page 95.
NOTICE: You must position the processor correctly in the socket to avoid permanent damage to the
processor and the computer.

If the release lever is not extended to the release position, move it to that position.

Align pin-1 (the imprinted corner) of the processor and pin-1 of the socket.
NOTICE: Processor pins are delicate. To avoid damage, ensure that the processor aligns properly with
the socket, and do not use excessive force when you install the processor.

Carefully set the processor in the socket and press it down lightly to seat it.

Rotate the release lever back toward the system board until it snaps into place, securing the
processor.

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pin-1 corners of processor and
socket aligned
socket lever

processor

processor
socket

Install the heat sink:
a

Insert the notched end of the heat sink onto the end of the retention base that is opposite
the hinge.

Lower the heat sink until it fits securely in the base.

When the heat sink is secured, pivot the rentention module clip back until the tab snaps
into place to secure the heat sink.

If you installed a processor replacement kit from Dell, return the original heat sink assembly
and processor to Dell in the same package in which your replacement kit was sent.

Replace the airflow shroud (see page 92).

Close the computer cover (see page 102).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.

Connect your computer and devices to electrical outlets, and turn them on.

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Removing the Processor
NOTE: It is recommended that only a technically knowledgeable person perform this procedure.
CAUTION: The processor can get very hot during normal operation. Ensure that the processor has had
sufficient time to cool before you touch it.
1

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

Remove the processor airflow shroud (see page 91).

Remove the processor heat sink:
a

Remove the retention module clip by pressing in on the tab and lifting the retention
module clip up.

Pull the release lever out until the heat sink is released.

Lift the heat sink away from the processor.

retention
module clip
retention
module

heat sink
processor socket

release tab

NOTICE: Lay the heat sink down with the thermal grease facing upward.
NOTICE: If you are installing a processor upgrade kit from Dell, discard the original heat sink. If you are
not installing a processor upgrade kit from Dell, reuse the original heat sink when you install your new
processor.
5

Pull the release lever straight up until the processor is released.
NOTICE: Be careful not to bend any of the pins when you remove the processor from the socket.
Bending the pins can permanently damage the processor.

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release lever

processor

socket

Remove the processor from the socket.
If you are replacing the processor, leave the release lever extended in the release position so
that the socket is ready for the new processor and go to "Installing the Processor" on page 93.

Replace the airflow shroud (see page 92).

Close the computer cover (see page 102).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Front Panel
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on
page 9.

Removing the Front Panel
1

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

Disconnect and remove all disk drives (see "Drives" on page 81).

Release the front panel by pressing each of the front-panel release tabs.
There are seven release tabs.

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Close the computer cover halfway and pull the front panel away from the computer.

Replacing the Front Panel
To replace the front panel, perform the removal procedure in reverse.

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Drive Door
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on
page 9.

Removing the Drive Door
1

Open the drive door.

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Unsnap the top bracket hinge and pull the top of the drive door outward, away from the
computer.

top bracket hinge

bottom bracket hinge

Lift the bottom bracket hinge away from the computer.

Replacing the Drive Door
To prevent damage to your computer, the drive door is designed to "break away" from the computer
if it is opened too far. If the drive door detaches from the computer without disassembling, perform
the removal procedure in reverse.
If the drive door is open and it is opened too far, instead of breaking away from the computer in one
piece, the drive door may disassemble into several smaller pieces. If the drive door disassembles:
1

If necessary, reattach the door hinges to the door bracket. Ensure that the hinge tabs are away
from the door bracket.

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hinge tab

door hinges (2)

door bracket

Attach the door bracket/door hinge assembly to the door, starting with the lower part of each
door hinge.
door bracket/door hinge
assembly

door

lower part of
the door
hinge

100

Attach the drive door to the computer, starting with the bottom bracket hinge.

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Battery
CAUTION: Before you begin this procedure, follow the safety instructions on page 9.
A coin-cell battery maintains computer configuration, date, and time information. The battery can
last several years.
If you have to repeatedly reset time and date information after turning on the computer, replace
the battery.
CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the
same or equivalent type recommended by the manufacturer. Discard used batteries according to the
manufacturer’s instructions.
To replace the battery:
1

Record all the screens in system setup (see page 109) so that you can restore the correct
settings in step 9.

Follow the instructions in "Before You Begin" on page 68.

Open the computer cover (see page 70).

Locate the battery socket (see page 73).
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system
board with the object. Ensure that the object is inserted between the battery and the socket before you
attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or
by breaking circuit traces on the system board.

Remove the battery by carefully prying it out of its socket with your fingers or with a blunt,
nonconducting object such as a plastic screwdriver.

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Insert the new battery into the socket with the side labeled "+" facing up, and snap the
battery into place.

battery
battery socket
(BATTERY)

Close the computer cover.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Enter system setup (see page 109) and restore the settings you recorded in step 1.

Properly dispose of the old battery (see page 11).

Closing the Computer Cover

102

Ensure that all cables are connected, and fold cables out of the way.

Ensure that no tools or extra parts are left inside the computer.

Close the computer cover:
a

Pivot the cover down and into position.

Press down on the cover to close it.

Once the cover is closed, slide the cover latch release to the right until the latch clicks
into place.

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cover latch release

security cable slot
padlock ring

If you are using a padlock to secure your computer, install the padlock.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.

Connect your computer and devices to electrical outlets, and turn them on.

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Appendix
Specifications
Processor
Processor type

Intel® Pentium® 4

Level 1 (L1) cache

8 KB

Level 2 (L2) cache

512-KB or 1-MB pipelined-burst, eightway set associative, write-back SRAM

Level 3 (L3) cache

2 MB

NOTE: L3 cache is available only with the
Intel Pentium 4 processor Extreme Edition
3.20 GHz supporting Hyper-Threading
technology.
Memory
Type

400-MHz DDR SDRAM

Memory connectors

four

Memory capacities

128 MB, 256 MB, 512 MB, or 1 GB nonECC

Minimum memory

256 MB

Maximum memory

4 GB

BIOS address

F0000h

Computer Information
Chip set

Intel 875P

DMA channels

eight

Interrupt levels

BIOS chip

4-Mb

NIC

integrated PCI network interface

System clock

533-MHz or 800-MHz data rate

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Video
Type

AGP 8X

Audio
Type

Sound Blaster Audigy 2 sound card

Connectors

five connectors for line-in, line-out,
microphone, surround, and center/LowFrequency Effects (LFE) channel

Expansion Bus
Bus type

PCI and AGP

Bus speed

PCI: 33-MHz
AGP: 133-MHz

AGP:
connector

one

connector size

172 pins

connector data width (maximum)

32 bits

bus protocols

8x/4x/2x modes at 1.5 V

PCI:
connector

four

connector size

120 pins

connector data width (maximum)

32 bits

Drives
Externally accessible

one 3.5-inch drive bay
three 5.25-inch drive bays

Available devices

ATA-100 Ultra DMA hard drive, serial
ATA drive, CD drive, DVD drive, RAID

Internally accessible

three 3.5-inch drive bays

Connectors
External connectors:

106

Serial

two 9-pin connectors; 16550Ccompatible

Parallel

25-hole connector (bidirectional)

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Connectors (continued)
Network adapter

10/100/1000 Ethernet connector

PS/2 (keyboard and mouse)

6-pin mini-DIN

USB

two front-panel and six back-panel USB
2.0–compliant connectors

Audio

one front-panel connector for
headphones; one front-panel connector
for microphone

System board connectors:
Primary IDE drive

40-pin connector

Secondary IDE drive

40-pin connector

Floppy drive

34-pin connector

Fans (3)

3-pin connector

I/O Panel

34-pin connector

Serial ATA (2)

7-pin connector

Sound Blaster®

Audigy™ 2 sound card

connectors:
Audio

five connectors for line-in, line-out,
microphone, surround, and center/LowFrequency Effects (LFE) channel

IEEE 1394

one front-panel 6-pin serial connector;
one back-panel 6-pin serial connector

Controls and Lights
Power control

push button

Power light

green light on power button—blinking
green in sleep state; solid green for poweron state

Hard-drive access light

green

Link integrity light (on integrated
network adapter)

green light for 10-Mb operation; orange
light for 100-Mb operation; yellow light
for 1000-Mbps (or 1-Gbps) operation

Activity light (on integrated network
adapter)

yellow blinking light

Diagnostic lights

four lights on the back panel

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Power
DC power supply:
Wattage

460 W

Heat dissipation

1000 BTU/hr

Voltage (see page 9 for important
voltage setting information)

fixed-voltage power supply—110 V at
50/60 Hz
manual selection and auto-sensing power
supplies—90 to 135 V at 50/60 Hz; 180 to
265 V at 50/60 Hz; 100 V at 50/60 Hz for
Japanese computers

Backup battery

3-V CR2032 lithium coin cell

Physical
Height

49.1 cm (19.3 inches)

Width

22.2 cm (8.7 inches)

Depth

48.8 cm (19.2 inches)

Weight

19 kg (42 lbs)

Environmental
Temperature:
Operating

10° to 35°C (50° to 95°F)

NOTE: At 35°C (95°F), the maximum
operating altitude is 914 m (3000 ft).
Storage
Relative humidity

–40° to 65°C (–40° to 149°F)
20% to 80% (noncondensing)

Maximum vibration:
Operating

0.25 G at 3 to 200 Hz at 0.5 octave/min

Storage

0.5 G at 3 to 200 Hz at 1 octave/min

Maximum shock:
Operating

bottom half-sine pulse with a change in
velocity of 20 inches/sec (50.8 cm/sec)

Storage

nonoperating (half-sine pulse) 105 G,
2 ms
nonoperating (faired-square wave) 27 G
with a velocity change of 508 cm/sec
(200 inches/sec)

108

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Environmental (continued)
Altitude:
Operating

–15.2 to 3048 m (–50 to 10,000 ft)

Storage

–15.2 to 10,668 m (–50 to 35,000 ft)

Standard Settings
System setup contains the standard settings for your computer.
NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain
changes might make your computer work incorrectly.

Viewing Settings
1

Turn on (or restart) your computer.

When the blue DELL™ logo appears, press immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft® Windows® desktop. Then shut down your computer and try again.

System Setup Screens
System setup screens display the current configuration information for your computer. Information
on the screen is divided into five areas:
•

Title — The box at the top of all screens that lists the computer name.

•

Computer data — Two boxes below the title box that display your computer processor, L2
cache, service tag, and the version number of the BIOS.

•

Options — A scrollable box listing options that define the configuration of your computer,
including installed hardware, power conservation, and security features.
Fields to the right of the option titles contain settings or values. The fields that you can
change appear bright on the screen. The fields that you cannot change (because they are set
by the computer) appear less bright. When appears to the right of an option title,
press to access a popup menu of additional options.

•

Key functions — A line of boxes across the bottom of all screens that lists keys and their
functions within system setup.

•

Help — Press for information on the option that is selected (highlighted).

Boot Sequence
This feature allows you to change the boot sequence for devices.

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Changing Boot Sequence for the Current Boot

You can use this feature, for example, to tell the computer to boot from the CD drive so that you
can run the Dell Diagnostics on the Dell Dimension Resource CD, but you must set the computer
to boot from the hard drive when the diagnostic tests are complete.
1

Turn on (or restart) your computer.

When F2 = Setup, F12 = Boot Menu appears in the upper-right corner of the screen,
press .
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft Windows desktop. Then shut down your computer (see page 25) and try again.
The Boot Device Menu appears, listing all available boot devices. Each device has a number
next to it.

At the bottom of the menu, enter the number of the device that is to be used for the current
boot only.

Changing Boot Sequence for Future Boots
1

Enter system setup (see page 109).

Use the arrow keys to highlight the Boot Sequence menu option and press to access
the pop-up menu.
NOTE: Write down your current boot sequence in case you want to restore it.

Press the up- and down-arrow keys to move through the list of devices.

Press the spacebar to enable or disable a device (enabled devices have a checkmark).

Press plus (+) or minus (–) to move a selected device up or down the list.

Clearing Forgotten Passwords
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on
page 9.

If you forget your user or setup password, you cannot operate your computer or change settings in
system setup until you clear the forgotten password(s).
NOTICE: This process erases both the system and setup passwords.
1

Shut down the computer (see page 25).
NOTICE: To disconnect a network cable, first unplug the cable from your computer, and then unplug it
from the network wall jack.

110

Turn off any attached devices and disconnect them from their electrical outlets.

Disconnect the computer power cable from the wall outlet, and then press the power button
to ground the system board.

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Open the computer cover (see page 70).

Locate the 3-pin password jumper (PASS) on the system board (see page 73), and attach the
jumper plug to pins 2 and 3 to clear the password. A white arrow on the system board points
to pin 1.
NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2.

Close the computer cover (see page 102).

Connect your computer and monitor to electrical outlets, and turn them on.

After the Microsoft® Windows® desktop appears on your computer, shut down the computer
(see page 25).

Turn off the monitor and disconnect it from the electrical outlet.

Disconnect the computer power cable from the electrical outlet, and press the power button
to ground the system board.

Open the computer cover (see page 70).

Locate the 3-pin password jumper on the system board (see page 73) and attach the jumper
to pins 1 and 2 to reenable the password feature.

Replace the computer cover (see page 102).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.
Connect your computer and devices to electrical outlets, and turn them on.

Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer
in the troubleshooting process and provides for restoration of the operating system, software
programs, and hardware drivers to the original default configuration as shipped from Dell, as well as
the verification of appropriate functionality of the computer and all Dell-installed hardware. In
addition to this technician-assisted technical support, online technical support is available at
support.dell.com. Additional technical support options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software and
peripherals1. Support for third-party software and peripherals is provided by the original
manufacturer, including those purchased and/or installed through Dell Software and Peripherals,
Readyware, and Custom Factory Integration2.
1
2

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional
support service contract purchased with the computer.
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to
cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

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Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software programs that are
installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus,
and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC
Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones
for telephonic modems, docking stations/port replicators, networking products, and all associated
cabling are included.

Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by
Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all thirdparty software and peripherals is provided by the original manufacturer of the product.

Contacting Dell
To contact Dell electronically, you can access the following websites:
•

www.dell.com

•

support.dell.com (technical support)

•

premiersupport.dell.com (technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use, contact a
local or an international operator.

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Anguilla

General Support

toll-free: 800-335-0031

Antigua and Barbuda

General Support

1-800-805-5924

112

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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Argentina (Buenos Aires)

Website: www.dell.com.ar

International Access Code: 00

Tech Support and Customer Care

Country Code: 54

Sales

City Code: 11

Tech Support Fax

11 4515 7139

Customer Care Fax

11 4515 7138

Aruba

General Support

Australia (Sydney)

E-mail (Australia): au_tech_support@dell.com

toll-free: 0-800-444-0733
0-810-444-3355

toll-free: 800-1578

International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com
Country Code: 61

Home and Small Business

1-300-65-55-33

City Code: 2

Government and Business

toll-free: 1-800-633-559

Preferred Accounts Division (PAD)

toll-free: 1-800-060-889

Customer Care

toll-free: 1-800-819-339

Corporate Sales

toll-free: 1-800-808-385

Transaction Sales

toll-free: 1-800-808-312

Fax

toll-free: 1-800-818-341

Austria (Vienna)

Website: support.euro.dell.com

International Access Code: 900

E-mail: tech_support_central_europe@dell.com

Country Code: 43

Home/Small Business Sales

0820 240 530 00

City Code: 1

Home/Small Business Fax

0820 240 530 49

Home/Small Business Customer Care

0820 240 530 14

Preferred Accounts/Corporate Customer Care

0820 240 530 16

Home/Small Business Technical Support

0820 240 530 14

Preferred Accounts/Corporate Technical Support
Switchboard

0660 8779
0820 240 530 00

Bahamas

General Support

toll-free: 1-866-278-6818

Barbados

General Support

1-800-534-3066

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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Belgium (Brussels)

Website: support.euro.dell.com

International Access Code: 00

E-mail: tech_be@dell.com

Country Code: 32

E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/

City Code: 2

Area Codes,
Local Numbers, and
Toll-Free Numbers

Technical Support

02 481 92 88

Customer Care

02 481 91 19

Corporate Sales

02 481 91 00

Fax

02 481 92 99

Switchboard

02 481 91 00

Bermuda

General Support

1-800-342-0671

Bolivia

General Support

toll-free: 800-10-0238

Brazil

Website: www.dell.com/br

International Access Code: 00

Customer Support, Technical Support

Country Code: 55

Tech Support Fax

51 481 5470

City Code: 51

Customer Care Fax

51 481 5480

Sales

0800 90 3355

0800 90 3390

British Virgin Islands

General Support

toll-free: 1-866-278-6820

Brunei

Customer Technical Support (Penang, Malaysia)

604 633 4966

Country Code: 673

Customer Service (Penang, Malaysia)

604 633 4949

Transaction Sales (Penang, Malaysia)

604 633 4955

Canada (North York, Ontario)

Online Order Status: www.dell.ca/ostatus

International Access Code: 011

AutoTech (automated technical support)

toll-free: 1-800-247-9362

TechFax

toll-free: 1-800-950-1329

Customer Care (Home Sales/Small Business)

toll-free: 1-800-847-4096

Customer Care (med./large business, government)

toll-free: 1-800-326-9463

Technical Support (Home Sales/Small Business)

toll-free: 1-800-847-4096

Technical Support (med./large bus., government)

toll-free: 1-800-387-5757

Sales (Home Sales/Small Business)

toll-free: 1-800-387-5752

Sales (med./large bus., government)

toll-free: 1-800-387-5755

Cayman Islands

114

Appendix

Spare Parts Sales & Extended Service Sales

1 866 440 3355

General Support

1-800-805-7541

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Country (City)
International Access Code
Country Code
City Code
Chile (Santiago)

Department Name or Service Area,
Website and E-Mail Address

Sales, Customer Support, and Technical Support

Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 1230-020-4823

Country Code: 56
City Code: 2
China (Xiamen)

Tech Support website: support.ap.dell.com/china

Country Code: 86

Tech Support E-mail: cn_support@dell.com

City Code: 592

Tech Support Fax

818 1350

Home and Small Business Technical Support

toll-free: 800 858 2437

Corporate Accounts Technical Support

toll-free: 800 858 2333

Customer Experience

toll-free: 800 858 2060

Home and Small Business

toll-free: 800 858 2222

Preferred Accounts Division

toll-free: 800 858 2557

Large Corporate Accounts GCP

toll-free: 800 858 2055

Large Corporate Accounts Key Accounts

toll-free: 800 858 2628

Large Corporate Accounts North

toll-free: 800 858 2999

Large Corporate Accounts North Government and
Education

toll-free: 800 858 2955

Large Corporate Accounts East

toll-free: 800 858 2020

Large Corporate Accounts East Government and
Education

toll-free: 800 858 2669

Large Corporate Accounts Queue Team

toll-free: 800 858 2222

Large Corporate Accounts South

toll-free: 800 858 2355

Large Corporate Accounts West

toll-free: 800 858 2811

Large Corporate Accounts Spare Parts

toll-free: 800 858 2621

Colombia

General Support

980-9-15-3978

Costa Rica

General Support

0800-012-0435

Czech Republic (Prague)

Website: support.euro.dell.com

International Access Code: 00

E-mail: czech_dell@dell.com

Country Code: 420

Technical Support

02 2186 27 27

City Code: 2

Customer Care

02 2186 27 11

Fax

02 2186 27 14

TechFax

02 2186 27 28

Switchboard

02 2186 27 11
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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Denmark (Copenhagen)

Website: support.euro.dell.com

International Access Code: 00

E-mail Support (portable computers):
den_nbk_support@dell.com

Country Code: 45

Area Codes,
Local Numbers, and
Toll-Free Numbers

E-mail Support (desktop computers):
den_support@dell.com
E-mail Support (servers):
Nordic_server_support@dell.com
Technical Support

7023 0182

Customer Care (Relational)

7023 0184

Home/Small Business Customer Care

3287 5505

Switchboard (Relational)

3287 1200

Fax Switchboard (Relational)

3287 1201

Switchboard (Home/Small Business)

3287 5000

Fax Switchboard (Home/Small Business)

3287 5001

Dominica

General Support

toll-free: 1-866-278-6821

Dominican Republic

General Support

1-800-148-0530

Ecuador

General Support

toll-free: 999-119

El Salvador

General Support

01-899-753-0777

Finland (Helsinki)

Website: support.euro.dell.com

International Access Code: 990

E-mail: fin_support@dell.com

Country Code: 358

E-mail Support (servers):
Nordic_support@dell.com

City Code: 9

116

Appendix

Technical Support

09 253 313 60

Technical Support Fax

09 253 313 81

Relational Customer Care

09 253 313 38

Home/Small Business Customer Care

09 693 791 94

Fax

09 253 313 99

Switchboard

09 253 313 00

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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

France (Paris) (Montpellier)

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/fr/fr/emaildell/

Country Code: 33

Home and Small Business

City Codes: (1) (4)

Technical Support

0825 387 270

Customer Care

0825 823 833

Switchboard
Switchboard (calls from outside of France)

0825 004 700
04 99 75 40 00

Sales

0825 004 700

Fax

0825 004 701

Fax (calls from outside of France)

04 99 75 40 01

Corporate
Technical Support

0825 004 719

Customer Care

0825 338 339

Switchboard

01 55 94 71 00

Sales

01 55 94 71 00

Fax

01 55 94 71 01

Germany (Langen)

Website: support.euro.dell.com

International Access Code: 00

E-mail: tech_support_central_europe@dell.com

Country Code: 49

Technical Support

City Code: 6103

Home/Small Business Customer Care

06103 766-7200
0180-5-224400

Global Segment Customer Care

06103 766-9570

Preferred Accounts Customer Care

06103 766-9420

Large Accounts Customer Care

06103 766-9560

Public Accounts Customer Care

06103 766-9555

Switchboard

06103 766-7000

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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Greece

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/gr/en/emaildell/

Country Code: 30

Technical Support
Gold Technical Support

Area Codes,
Local Numbers, and
Toll-Free Numbers

080044149518
08844140083

Switchboard

2108129800

Sales

2108129800

Fax

2108129812

Grenada

General Support

toll-free: 1-866-540-3355

Guatemala

General Support

1-800-999-0136

Guyana

General Support

toll-free: 1-877-270-4609

Hong Kong

Website: support.ap.dell.com

International Access Code: 001

E-mail: ap_support@dell.com

Country Code: 852

Technical Support (Dimension™ and Inspiron™)

2969 3189

Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)

2969 3191

Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)

2969 3196

Gold Queue EEC Hotline

2969 3187

Customer Advocacy

3416 0910

Large Corporate Accounts

3416 0907

Global Customer Programs

3416 0908

Medium Business Division

3416 0912

Home and Small Business Division
India

118

Appendix

2969 3105

Technical Support

1600 33 8045

Sales

1600 33 8044

T2310bk2.book Page 119 Thursday, February 5, 2004 10:00 AM

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Ireland (Cherrywood)

Website: support.euro.dell.com

International Access Code: 16

E-mail: dell_direct_support@dell.com

Country Code: 353

Technical Support

City Code: 1

U.K. Technical Support (dial within U.K. only)

Area Codes,
Local Numbers, and
Toll-Free Numbers

1850 543 543
0870 908 0800

Home User Customer Care

01 204 4014

Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)

01 204 4014
0870 906 0010
1850 200 982
0870 907 4499

Ireland Sales
U.K. Sales (dial within U.K. only)

01 204 4444
0870 907 4000

Fax/SalesFax

01 204 0103

Switchboard

01 204 4444

Italy (Milan)

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/it/it/emaildell/

Country Code: 39

Home and Small Business

City Code: 02

Technical Support

02 577 826 90

Customer Care

02 696 821 14

Fax

02 696 821 13

Switchboard

02 696 821 12

Corporate
Technical Support

02 577 826 90

Customer Care

02 577 825 55

Fax

02 575 035 30

Switchboard
Jamaica

General Support (dial from within Jamaica only)

02 577 821
1-800-682-3639

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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Japan (Kawasaki)

Website: support.jp.dell.com

International Access Code: 001

Technical Support (servers)

Country Code: 81

Technical Support outside of Japan (servers)

City Code: 44

Technical Support (Dimension™ and Inspiron™)
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision™, OptiPlex™,
and Latitude™)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (Axim™)
Technical Support outside of Japan (Axim)

Area Codes,
Local Numbers, and
Toll-Free Numbers

toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-981-690
81-44-556-3468

Faxbox Service

044-556-3490

24-Hour Automated Order Service

044-556-3801

Customer Care

044-556-4240

Business Sales Division (up to 400 employees)

044-556-1465

Preferred Accounts Division Sales (over 400
employees)

044-556-3433

Large Corporate Accounts Sales (over 3500
employees)

044-556-3430

Public Sales (government agencies, educational
institutions, and medical institutions)

044-556-1469

Global Segment Japan

044-556-3469

Individual User

044-556-1760

Switchboard

044-556-4300

Korea (Seoul)

Technical Support

toll-free: 080-200-3800

International Access Code: 001

Sales

toll-free: 080-200-3600

Country Code: 82

Customer Service (Seoul, Korea)

toll-free: 080-200-3800

City Code: 2

Customer Service (Penang, Malaysia)

120

Appendix

604 633 4949

Fax

2194-6202

Switchboard

2194-6000

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Country (City)
International Access Code
Country Code
City Code
Latin America

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Customer Technical Support (Austin, Texas,
U.S.A.)

512 728-4093

Customer Service (Austin, Texas, U.S.A.)

512 728-3619

Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)

512 728-3883

Sales (Austin, Texas, U.S.A.)

512 728-4397

SalesFax (Austin, Texas, U.S.A.)

512 728-4600
or 512 728-3772

Luxembourg

Website: support.euro.dell.com

International Access Code: 00

E-mail: tech_be@dell.com

Country Code: 352

Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)

3420808075
toll-free: 080016884

Corporate Sales (Brussels, Belgium)

02 481 91 00

Customer Care (Brussels, Belgium)

02 481 91 19

Fax (Brussels, Belgium)

02 481 92 99

Switchboard (Brussels, Belgium)

02 481 91 00

Macao

Technical Support

Country Code: 853

Customer Service (Penang, Malaysia)

Malaysia (Penang)

Technical Support

toll-free: 1 800 888 298

International Access Code: 00

Customer Service

04 633 4949

Country Code: 60

Transaction Sales

toll-free: 1 800 888 202

City Code: 4

Corporate Sales

toll-free: 1 800 888 213

Mexico

Customer Technical Support

Transaction Sales

International Access Code: 00
Country Code: 52

toll-free: 0800 582
604 633 4949
toll-free: 0800 581

001-877-384-8979
or 001-877-269-3383

Sales

50-81-8800
or 01-800-888-3355

Customer Service

001-877-384-8979
or 001-877-269-3383

Main

50-81-8800
or 01-800-888-3355

Montserrat

General Support

toll-free: 1-866-278-6822
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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Netherlands Antilles

General Support

Netherlands (Amsterdam)

Website: support.euro.dell.com

International Access Code: 00

E-mail (Technical Support):

Country Code: 31

(Enterprise): nl_server_support@dell.com

City Code: 20

(Latitude): nl_latitude_support@dell.com

Area Codes,
Local Numbers, and
Toll-Free Numbers
001-800-882-1519

(Inspiron): nl_inspiron_support@dell.com
(Dimension): nl_dimension_support@dell.com
(OptiPlex): nl_optiplex_support@dell.com
(Dell Precision): nl_workstation_support@dell.com
Technical Support

020 674 45 00

Technical Support Fax

020 674 47 66

Home/Small Business Customer Care

020 674 42 00

Relational Customer Care

020 674 4325

Home/Small Business Sales

020 674 55 00

Relational Sales

020 674 50 00

Home/Small Business Sales Fax

020 674 47 75

Relational Sales Fax

020 674 47 50

Switchboard

020 674 50 00

Switchboard Fax

020 674 47 50

New Zealand

E-mail (New Zealand): nz_tech_support@dell.com

International Access Code: 00

E-mail (Australia): au_tech_support@dell.com

Country Code: 64

Home and Small Business

0800 446 255

Government and Business

0800 444 617

Sales

0800 441 567

Fax

0800 441 566

Nicaragua

122

General Support

Appendix

001-800-220-1006

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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Norway (Lysaker)

Website: support.euro.dell.com

International Access Code: 00

E-mail Support (portable computers):

Country Code: 47

nor_nbk_support@dell.com

Area Codes,
Local Numbers, and
Toll-Free Numbers

E-mail Support (desktop computers):
nor_support@dell.com
E-mail Support (servers):
nordic_server_support@dell.com
Technical Support

671 16882

Relational Customer Care

671 17514

Home/Small Business Customer Care

23162298

Switchboard

671 16800

Fax Switchboard

671 16865

Panama

General Support

001-800-507-0962

Peru

General Support

0800-50-669

Poland (Warsaw)

Website: support.euro.dell.com

International Access Code: 011

E-mail: pl_support_tech@dell.com

Country Code: 48

Customer Service Phone

57 95 700

City Code: 22

Customer Care

57 95 999

Sales

57 95 999

Customer Service Fax

57 95 806

Reception Desk Fax

57 95 998

Switchboard

57 95 999

Portugal

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/pt/en/emaildell/

Country Code: 351

Technical Support

707200149

Customer Care
Sales

800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10

Fax

21 424 01 12

Puerto Rico

General Support

1-800-805-7545

St. Kitts and Nevis

General Support

toll-free: 1-877-441-4731

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Country (City)
International Access Code
Country Code
City Code
St. Lucia

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

General Support

1-800-882-1521

St. Vincent and the Grenadines General Support

toll-free: 1-877-270-4609

Singapore (Singapore)

Technical Support

toll-free: 800 6011 051

International Access Code: 005

Customer Service (Penang, Malaysia)

Country Code: 65

Transaction Sales

toll-free: 800 6011 054

Corporate Sales

toll-free: 800 6011 053

South Africa (Johannesburg)

Website: support.euro.dell.com

International Access Code:

E-mail: dell_za_support@dell.com

09/091

Technical Support

011 709 7710

Country Code: 27

Customer Care

011 709 7707

City Code: 11

Sales

011 709 7700

Fax

011 706 0495

Switchboard

011 709 7700

Southeast Asian and Pacific
Countries

Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)

604 633 4810

Spain (Madrid)

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/es/es/emaildell/

Country Code: 34

Home and Small Business

City Code: 91

Technical Support

902 100 130

Customer Care

902 118 540

Sales

902 118 541

Switchboard

902 118 541

Fax

902 118 539

604 633 4949

Corporate

124

Appendix

Technical Support

902 100 130

Customer Care

902 118 546

Switchboard

91 722 92 00

Fax

91 722 95 83

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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Sweden (Upplands Vasby)

Website: support.euro.dell.com

International Access Code: 00

E-mail: swe_support@dell.com

Country Code: 46

E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com

City Code: 8

Area Codes,
Local Numbers, and
Toll-Free Numbers

E-mail Support for OptiPlex: Swe_kats@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Technical Support

08 590 05 199

Relational Customer Care

08 590 05 642

Home/Small Business Customer Care

08 587 70 527

Employee Purchase Program (EPP) Support
Fax Technical Support

08 590 05 594

Sales

08 590 05 185

Switzerland (Geneva)

Website: support.euro.dell.com

International Access Code: 00

E-mail: swisstech@dell.com

Country Code: 41

E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/

City Code: 22

Technical Support (Home and Small Business)

0844 811 411

Technical Support (Corporate)

0844 822 844

Customer Care (Home and Small Business)

0848 802 202

Customer Care (Corporate)

0848 821 721

Fax

022 799 01 90

Switchboard
Taiwan

20 140 14 44

022 799 01 01

International Access Code: 002

Technical Support (portable and desktop
computers)

Country Code: 886

Technical Support (servers)

toll-free: 0080 60 1256

Transaction Sales

toll-free: 0080 651 228

Corporate Sales

toll-free: 0080 651 227

Thailand

Technical Support

International Access Code: 001

Customer Service (Penang, Malaysia)

Country Code: 66

Sales

Trinidad/Tobago

General Support

toll-free: 00801 86 1011

toll-free: 0880 060 07
604 633 4949
toll-free: 0880 060 09
1-800-805-8035

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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Turks and Caicos Islands

General Support

toll-free: 1-866-540-3355

U.K. (Bracknell)

Website: support.euro.dell.com

International Access Code: 00

Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp

Country Code: 44
City Code: 1344

E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])

0870 908 0500

Technical Support (direct/PAD and general)

0870 908 0800

Global Accounts Customer Care

01344 373 186

Home and Small Business Customer Care

0870 906 0010

Corporate Customer Care

01344 373 185

Preferred Accounts (500–5000 employees)
Customer Care

0870 906 0010

Central Government Customer Care

01344 373 193

Local Government & Education Customer Care

01344 373 199

Health Customer Care

01344 373 194

Home and Small Business Sales

0870 907 4000

Corporate/Public Sector Sales

01344 860 456

Home and Small Business Fax
Uruguay

126

General Support

Appendix

0870 907 4006
toll-free: 000-413-598-2521

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Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

U.S.A. (Austin, Texas)

Automated Order-Status Service

toll-free: 1-800-433-9014

International Access Code: 011

AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

Country Code: 1

Consumer (Home and Home Office)
Technical Support

toll-free: 1-800-624-9896

Customer Service

toll-free: 1-800-624-9897

DellNet™ Service and Support

toll-free: 1-877-Dellnet
(1-877-335-5638)

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)

toll-free: 1-877-577-3355

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

Business
Customer Service and Technical Support

toll-free: 1-800-822-8965

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Projectors Technical Support

toll-free: 1-877-459-7298

Public (government, education, and healthcare)
Customer Service and Technical Support

toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers

toll-free: 1-800-234-1490

Dell Sales

toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355

Dell Outlet Store (Dell refurbished computers)

toll-free: 1-888-798-7561

Software and Peripherals Sales

toll-free: 1-800-671-3355

Spare Parts Sales

toll-free: 1-800-357-3355

Extended Service and Warranty Sales

toll-free: 1-800-247-4618

Fax

toll-free: 1-800-727-8320

Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired

toll-free: 1-877-DELLTTY
(1-877-335-5889)

U.S. Virgin Islands

General Support

1-877-673-3355

Venezuela

General Support

8001-3605

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Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal
leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or
repeatedly interrupts a licensed radio communications service. Radio communications services include but are not
limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal
Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices,
including computer systems, contribute to the electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in
the electronic environment. While this computer system has been designed and determined to be compliant with
regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference with radio communications services, which can be determined by turning the
equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
•

Reorient the receiving antenna.

•

Relocate the computer with respect to the receiver.

•

Move the computer away from the receiver.

•

Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional
suggestions.

Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or
4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or
invoice. The following sections describe the limited warranties and return policy for the U.S., the limited warranties and
return policy for Canada, the manufacturer guarantee for Latin America and the Caribbean, and the Intel® Pentium®
and Celeron® warranty for the U.S. and Canada.

Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded
hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?
This limited warranty does not cover:
•

Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, third-party software, or the reloading of software

•

Non-Dell-branded and Solution Provider Direct products and accessories

•

Problems that result from:
–

128

External causes such as accident, abuse, misuse, or problems with electrical power

–

Servicing not authorized by Dell

–

Usage that is not in accordance with product instructions

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–

Failure to follow the product instructions or failure to perform preventive maintenance

–

Problems caused by using accessories, parts, or components not supplied by Dell

•

Products with missing or altered Service Tags or serial numbers

•

Products for which Dell has not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR
PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER
THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty
on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts only
90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if
we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its
discretion, but any changes will not be retroactive.

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What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell
Service Tag or order number available.
Individual Home Consumers:

U.S. Only

Technical Support

1-800-624-9896

Customer Service

1-800-624-9897

Individual Home Consumers who purchased through
an Employee Purchase Program:

Technical Support and Customer Service

1-800-822-8965

Home and Small Business Commercial Customers:

Technical Support and Customer Service

1-800-456-3355

Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value-Added Resellers
(VARs):

Technical Support and Customer Service

1-800-822-8965

Government and Education Customers:

Technical Support and Customer Service

1-800-234-1490

Dell-Branded Memory

1-888-363-5150

What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days
of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You
must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information;
lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you
return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-current standard price for that part.

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We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in
the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer
to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that contract
for details on how to obtain service.

How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement
parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all
parts removed from repaired products.

May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by
going to Dell's website:
•

If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

•

If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

•

If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased
through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897.

"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer
a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell.
Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the
purchase price paid, less shipping and handling and applicable restocking fees as follows:
•

New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software still in
its sealed package, excluding the products listed below, may be returned within 30 days from the date on the
packing slip or invoice. To return applications software or an operating system that has been installed by Dell, you
must return the entire computer. A different return policy applies to nondefective products purchased through
Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those
products may be returned within 30 days from the date on the packing slip or invoice, but a fifteen percent (15%)
restocking fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software and
Peripherals division return policy are not available for Dell | EMC storage products, EMC-branded products, or
enterprise software.

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•

Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished
Dell-branded server and storage products may be returned within 30 days from the date on the packing slip or
invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within
14 days of the date on the packing slip or invoice.

To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the
return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization
Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.
You must ship the products to Dell within 5 days of the date that Dell issues the Credit Return Authorization Number.
You must also return the products to Dell in their original packaging, in as-new condition along with any media,
documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded
hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?
This limited warranty does not cover:
•

Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, or the reloading of the software

•

Non-Dell branded and Solution Provider Direct products and accessories

•

Problems that result from:
–

External causes such as accident, abuse, misuse, or problems with electrical power

–

Servicing not authorized by Dell

–

Usage that is not in accordance with product instructions

–

Failure to follow the product instructions or failure to perform preventive maintenance

–

Problems caused by using accessories, parts, or components not supplied by Dell

•

Products with missing or altered Service Tags or serial numbers

•

Products for which Dell has not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR
INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT,
DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT
ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING
EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

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WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY
WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A
CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU.

How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty
on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts only
90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if
we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties,
at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will
apply to your purchase).

Canada Only

Technical Support and Customer Service

1-800-847-4096

Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers;
and Value-Added Resellers (VARs):

Technical Support

1-800-387-5757

Customer Service

1-800-326-9463

Government or Education Customers, or Individual
Home Consumers who purchased through an
Employee Purchase Program:

Technical Support

1-800-387-5757

Customer Service

1-800-326-9463 (Extension 8221 for Individual
Consumers)

Dell-Branded Memory

1-888-363-5150

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When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You
must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise,
we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information;
lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you
return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We
will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to
us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in
the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer
to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by
calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract (mailed to you with your packing slip or invoice) for details on how to
obtain service.

For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm

•

For out-of-country transfers (outside of the original country of purchase), go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm

If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463
(Corporate Commercial or Government customers).

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"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days
after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought
reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the
packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not
include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent
(15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a
written agreement with Dell, the agreement may contain different terms for the return of products than specified by this
policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization
Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their
original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also
prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return
software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned
products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to return, for refund or credit only, either
application or operating system software that has been installed by Dell, the whole system must be returned, along with
any media and documentation that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products
purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software
and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals (Canada Only)").

Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software
and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Thirdparty manufacturer warranties vary from product to product. Consult your product documentation for specific warranty
information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of
the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the
products we sell on the hundreds of different brands of computers available today. If you have questions about
compatibility, we recommend and encourage you to contact the third-party software and peripheral product
manufacturer or publisher directly.

Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the
manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited
warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation
that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.

Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you
may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date on
the packing slip or invoice for a refund of the product purchase price if already paid. This refund will not include any
shipping and handling charges shown on your packing slip or invoice; you are responsible for those.

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To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization
Number. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's
packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment or accept the risk of
loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software products must be
unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be
returned with it.

Intel® Warranty Statement for Pentium® and Celeron® Processors Only
(U.S. and Canada Only)
Intel’s Three Year Limited Warranty
Limited Warranty
Intel warrants that its family of Pentium® and Celeron® processors, if properly used and installed, will be free from defects in materials and workmanship and will substantially
conform to Intel’s publicly available specifications for a period of three (3) years after the date the Pentium or Celeron processor was purchased (whether purchased separately
or as part of a computer system).
If the Pentium or Celeron processor, which is the subject of this Limited Warranty, fails during the warranty period for reasons covered by this Limited Warranty, Intel, at its option, will:
• REPAIR the Pentium or Celeron processor by means of hardware and/or software; OR
• REPLACE the Pentium or Celeron processor with another Pentium or Celeron processor; OR
if Intel is unable to repair or replace the particular Pentium or Celeron processor,
• REFUND the then-current value of the Pentium or Celeron processor.
THIS LIMITED WARRANTY, AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW, APPLY ONLY TO THE ORIGINAL PURCHASER OF THE
PENTIUM OR CELERON PROCESSOR, OR PENTIUM OR CELERON PROCESSOR-BASED COMPUTER AND LAST ONLY FOR AS LONG AS SUCH PURCHASER
CONTINUES TO OWN THE PROCESSOR.
Extent of Limited Warranty
Intel does not warrant that your Pentium or Celeron processor will be free from design defects or errors known as "errata." Current characterized errata are available upon request.
This limited warranty is for purchasers in the United States and Canada only. The limited warranty does not cover any costs relating to removal or replacement of any Pentium or
Celeron processors that are soldered or otherwise permanently affixed to your system’s motherboard.
This limited warranty does not cover damages due to external causes, including accident, problems with electrical power, usage not in accordance with product instructions,
misuse, neglect, alteration, repair, improper installation, or improper testing.
How to Obtain Warranty Service
To obtain warranty service for your Pentium or Celeron processor, you may contact your computer system manufacturer in accordance with its instructions, or you may contact Intel.
To request warranty service from Intel, you should call Intel at 1-800-628-8686 during the warranty period during normal business hours (Pacific Time), excluding holidays. Please
be prepared to provide:
(1) your name, address, and telephone numbers;
(2) proof of purchase;
(3) this Intel warranty card;
(4) a description of the computer system including the brand and model; and
(5) an explanation of the problem.
[Note: The Customer Service Representative may need additional information from you depending on the nature of the problem.]
The replacement processor is warranted under this written warranty and is subject to the same limitations and exclusions for the remainder of the original warranty period or one
(1) year, whichever is longer.
WARRANTY LIMITATIONS AND EXCLUSIONS
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. INTEL MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. INTEL
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.
SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU. IF THESE LAWS APPLY, THEN ALL
EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
SOME LAWS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
LIMITATIONS OF LIABILITY
INTEL’S RESPONSIBILITY UNDER THIS, OR ANY OTHER WARRANTY, IMPLIED OR EXPRESS, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND, AS SET
FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. INTEL IS NOT RESPONSIBLE FOR INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY
INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY
COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING YOUR
PENTIUM PROCESSOR. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

136

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Intel Pentium® and Celeron® Processors are backed by a three-year limited warranty.
Please refer to the reverse side of this card for complete warranty details.
Intel’s Commitment to Quality
Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing,
and testing technology.
We put every one of our Pentium® and Celeron® processors through a rigorous battery of tests during the design and manufacturing processes.
To verify that the new chip will correctly run the software written for Intel Architecture processors, a team of Intel engineers is dedicated to compatibility testing. In a state-of-art lab,
this group runs an extensive set of operating systems, applications, network tests and stress tests repeatedly to ensure that the processor is compatible with representative software.
Just as importantly, we work with hardware and software companies in the computer industry to ensure that our processors are compatible with their products.
Additionally, a sampling of Intel processors are subjected to a rigorous "burn-in" test whereby the chip is operated at higher-than-normal temperatures and voltages. During this
burn-in period, the processor experiences the equivalent of weeks of normal usage. These units are monitored for failures as part of our ongoing quality assurance process.
As a result, today’s microprocessors from Intel are among the most reliable components in computers.
What are "Errata"?
Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications. Sometimes the discrepancies are caused by a design
defect or error, which we call errata. Rigorous validation identifies most errata during the development of the processor, but we do detect additional errata during the life cycle of
a microprocessor.
When an erratum is identified, our engineers work to characterize it and find a solution. We work with system designers and software developers to ensure that the discrepancy does
not affect their products. If necessary, special software or hardware solutions (sometimes known as "work arounds") are implemented in the system design to prevent computer
users from encountering the problem. Errata may then be corrected in future revisions of the microprocessor.
No microprocessor is perfect, and Intel recognizes that some consumers want to know about any errata, whether or not the errata affect them. Intel makes documentation of all
characterized Pentium and Celeron processor errata publicly available through our Technical Documentation Service.
At Intel, our goal is to make every computer user satisfied with his or her Pentium or Celeron processor. Should you have any questions, comments or concerns about your Intel
microprocessor, please call us at 1-800-628-8686.
©1997, 1998 Intel Corporation. All rights reserved.

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Index
A
AGP cards, 80
installing, 81
removing, 80
audio. See sound

B
battery
problems, 31
replacing, 101
BIOS
clearing passwords, 110
settings, 109

C
cards
AGP, 80
PCI, 77
slots, 66
CD drive
installing, 89
problems, 32
removing, 88
CD-RW drive
problems, 33
CDs
copying, 23
Check Disk, 33

computer
crashes, 36-37
restore to previous state, 57
stops responding, 36

Dell (continued)
support policy, 111
support website, 13, 38

conflicts
software and hardware
incompatibilities, 59

Dell Dimension Help file
accessing, 30

connectors
headphone, 65
IEEE 1394, 65
keyboard, 67
mouse, 67
network, 67
parallel, 67
power, 66
serial, 67
sound, 66
USB, 65, 67
video, 66

Dell Diagnostics, 52

diagnostic lights, 49
diagnostics
Dell, 52
lights, 49
display. See monitor
documentation, 13
Dell Dimension Help file, 14
finding, 13
online, 13
Owner’s Manual, 14
setup diagram, 14

copying CDs and DVDs
general information, 23
helpful tips, 24
how to, 24

doors
drive door, removing, 98
drive door, replacing, 99
front panel, 64
opening, 17

cover
closing, 102
cover release latch, 66
opening, 70

drive door
removing, 98
replacing, 99

drivers, 55
about, 55
identifying, 56

Dell
contacting, 112

Index

139

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140

Index

drives
CD drive, installing, 89
CD drive, removing, 88
doors, 64
DVD drive, installing, 89
DVD drive, removing, 88
floppy drive, installing, 86
floppy drive, removing, 85
hard drive, installing, 83
hard drive, removing, 82
overview, 81
problems, 31
DVD drive
installing, 89
problems, 33
removing, 88
DVDs
copying, 23

E
electrostatic discharge
See ESD, 11
e-mail
problems, 34
error messages, 35
diagnostic lights, 49
ESD
protecting computer from, 11

Files and Settings Transfer
Wizard, 22

Internet
problems, 34

floppy drive
installing, 86
problems, 31
removing, 85

IRQ conflicts, 59

front panel
removing, 96
replacing, 97

keyboard
connector, 67
problems, 39

hard drive
activity light, 64
installing, 83
problems, 33
removing, 82

labels
Microsoft Windows, 15
Service Tag, 15

hardware
conflicts, 59
Dell Diagnostics, 52
problems, 38
Hardware Troubleshooter, 59

headphone
connector, 65

memory
installation guidelines, 74
installing, 75
overview, 73

Help and Support Center, 14
help file, 14
accessing, 30
Hyper-Threading, 27

fans
power supply, 66
processor, 66

IEEE 1394
connector, 65
problems, 39

Index

messages
error, 35
Microsoft Windows label, 15

140

lights
back of computer, 49
diagnostic, 49
hard-drive activity, 64

modem
problems, 34

T2310bk2.book Page 141 Thursday, February 5, 2004 10:00 AM

monitor
blank, 46
connecting a television, 17
connecting two, 17
hard to read, 47
problems, 46
mouse
connector, 67

performance
chip set, 27
Hyper-Threading, 27
Intel® Performance
Acceleration
Technology, 27
memory and front side bus, 27
overclocking, 28
Performance Acceleration
Technology, 27

N
network
connector, 67
Network Setup Wizard, 25
problems, 41
Network Setup Wizard, 25

O
Operating System
CD, 15
operating system
reinstalling Windows XP, 60
overclocking, 28

P
padlock ring, 66
passwords
clearing, 110
PCI cards, 77
installing, 77
removing, 79

power
button, 64
connector, 66
problems, 42
turning off your computer, 25
power light
conditions, 42
power supply
fans, 66
printer
problems, 43
problems
battery, 31
blue screen, 37
CD drive, 32
CD-RW drive, 33
computer crashes, 36-37
computer stops responding, 36
conflicts, 59
Dell Diagnostics, 52
diagnostic lights, 49
drives, 31
DVD drive, 33
e-mail, 34
error messages, 35
finding solutions, 29
floppy drive, 31

Problems (continued)
general, 36
hard drive, 33
hardware, 38
IEEE 1394, 39
Internet, 34
keyboard, 39
modem, 34
monitor hard to read, 47
monitor is blank, 46
network, 41
other, 38
power, 42
power light conditions, 42
printer, 43
program crashes, 37
program stops responding, 36
programs and Windows
compatibility, 37
restore to previous state, 57
scanner, 44
screen hard to read, 47
screen is blank, 46
software, 36-37
sound and speakers, 45
troubleshooting chart, 29
video and monitor, 46
volume adjusting, 45
processor
fans, 66
installing, 93
removing, 95
processor airflow shroud
installing, 92
removing, 91
Program Compatibility
Wizard, 37

Index

141

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142

Index

specifications, 105

regulatory notices, 128

support
contacting Dell, 112
policy, 111
resources, 13

video
connector, 66
problems, 46

reinstalling
Windows XP, 60
ResourceCD, 57
Dell Diagnostics, 52

system board components, 73

volume
adjusting, 45

System Restore, 57
system setup program, 109
clearing passwords, 110

warranty, 128

safety instructions, 9
scanner
problems, 44
screen. See monitor
security cable slot, 66
serial
connectors, 67

T
technical specifications, 105
technical support
policy, 111

Service Tag, 15

television
connecting to your
computer, 17

settings
BIOS, 109

transferring information to a
new computer, 22

setup diagram, 14

troubleshooting
conflicts, 59
Dell Diagnostics, 52
diagnostic lights, 49
Hardware Troubleshooter, 59
Help and Support Center, 14
restore to previous state, 57
Solving Problems, 29

shutting down your
computer, 25
software
conflicts, 59
Hyper-Threading, 27
problems, 36-37
sound
connectors, 66
problems, 45
volume, 45
speaker
problems, 45
volume, 45

142

Index

turning off your computer, 25

U
USB
connectors, 65, 67

Windows XP
Device Driver Rollback, 56
Files and Settings Transfer
Wizard, 22
Hardware Troubleshooter, 59
Help and Support Center, 14
help, accessing, 31
Hyper-Threading, 27
Network Setup Wizard, 25
Program Compatibility
Wizard, 37
reinstalling, 60
scanner, 44
System Restore, 57
wizards
Files and Settings Transfer
Wizard, 22
Network Setup Wizard, 25
Program Compatibility
Wizard, 37

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