Dell PP36 Book User Manual To The Ea07f944 Aff3 4799 85f4 1831d62b7247

User Manual: Dell PP36 to the manual

Open the PDF directly: View PDF .
Page Count: 68

www.dell.com | support.dell.com

Dell™ Vostro™ 1310, 1510, 1710, and 2510

Setup and Quick Reference Guide

This guide provides a features overview, specifications, and quick setup,

software, and troubleshooting information for your computer.

For more information about your operating system, devices,

and technologies, see the Dell Technology Guide at support.dell.com

Models PP36S, PP36L, and PP36X

book.book Page 1 Tuesday, June 17, 2008 6:17 PM

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

If you purchased a Dell™ n Series computer, any references in this document

to Microsoft® Windows® operating systems are not applicable.

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by

U.S. patents and other intellectual property rights. Use of this copyright

protection technology must be authorized by Macrovision, and is intended for

home and other limited viewing uses only unless otherwise authorized by

Macrovision. Reverse engineering or disassembly is prohibited.

____________________

Information in this document is subject to change without notice.

© 2008 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly

forbidden.

Trademarks used in this text: Dell, the DELL logo, DellConnect, and Vostro are trademarks of Dell

Inc.; Intel and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the

U.S. and other countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo

are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or

other countries. Bluetooth is a registered trademark of Bluetooth SIG Inc.

Other trademarks and trade names may be used in this document to refer to either the entities claiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own.

Models PP36S, PP36L, and PP36X

June 2008 P/N T607F Rev. A01

book.book Page 2 Tuesday, June 17, 2008 6:17 PM

Contents 3

Contents

1 About Your Computer. . . . . . . . . . . . . . . . . 7

Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7

Back View . . . . . . . . . . . . . . . . . . . . . . . . . 8

Battery Removal . . . . . . . . . . . . . . . . . . . . . . 9

Wireless Switch . . . . . . . . . . . . . . . . . . . . . 10

2 Setting Up Your Computer . . . . . . . . . . . . 11

Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 11

Connecting to the Internet . . . . . . . . . . . . . . . . 13

Setting Up Your Internet Connection . . . . . . . . 14

Transferring Information to a New Computer . . . . . . 15

Microsoft Windows Vista®. . . . . . . . . . . . . 15

Microsoft® Windows® XP Operating System . . . 15

3 Specifications . . . . . . . . . . . . . . . . . . . . . 19

4 Troubleshooting. . . . . . . . . . . . . . . . . . . . 31

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Power Lights . . . . . . . . . . . . . . . . . . . . 31

Beep Codes . . . . . . . . . . . . . . . . . . . . . 31

book.book Page 3 Tuesday, June 17, 2008 6:17 PM

4Contents

Error Messages . . . . . . . . . . . . . . . . . . . 33

Dell Diagnostics. . . . . . . . . . . . . . . . . . . 38

Solving Problems . . . . . . . . . . . . . . . . . . . . 40

Power Problems . . . . . . . . . . . . . . . . . . 41

Memory Problems . . . . . . . . . . . . . . . . . 42

Lockups and Software Problems . . . . . . . . . . 43

Dell Technical Update Service . . . . . . . . . . . 45

Dell Support Utility . . . . . . . . . . . . . . . . . 45

5 Reinstalling Software . . . . . . . . . . . . . . 47

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Identifying Drivers . . . . . . . . . . . . . . . . . 47

Reinstalling Drivers and Utilities . . . . . . . . . . 47

Restoring Your Operating System . . . . . . . . . . . . 50

Using Microsoft® Windows® System Restore . . . 50

Using Dell™ Factory Image Restore . . . . . . . . 52

Using the Operating System Media. . . . . . . . . 53

Using the Operating System Media. . . . . . . . . 55

6 Finding Information . . . . . . . . . . . . . . . . 57

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 59

Obtaining Assistance . . . . . . . . . . . . . . . . . . 59

Technical Support and Customer Service . . . . . 60

DellConnect™. . . . . . . . . . . . . . . . . . . . 60

Online Services . . . . . . . . . . . . . . . . . . . 60

AutoTech Service . . . . . . . . . . . . . . . . . . 61

Automated Order-Status Service . . . . . . . . . . 61

book.book Page 4 Tuesday, June 17, 2008 6:17 PM

Contents 5

Problems With Your Order . . . . . . . . . . . . . . . . 61

Product Information . . . . . . . . . . . . . . . . . . . 61

Returning Items for Warranty Repair or Credit . . . . . 62

Before You Call . . . . . . . . . . . . . . . . . . . . . 62

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 64

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

book.book Page 5 Tuesday, June 17, 2008 6:17 PM

6Contents

book.book Page 6 Tuesday, June 17, 2008 6:17 PM

About Your Computer 7

About Your Computer

Front View

A

9

2

3

4

6

7

1

5

8

9

11

13

10

14

15

16

12

book.book Page 7 Tuesday, June 17, 2008 6:17 PM

8About Your Computer

Back View

1display 2power button

3device status lights 4keyboard status lights

5media controls (volume,

forward, reverse, stop, play,

eject)

6keyboard

7security cable slot 8optical device/media bay

9USB connectors (2) 10 IEEE 1394 connector

11 fingerprint reader (optional) 12 touch pad

13 touch pad buttons (2) 14 8-in-1 card reader slot

15 audio connectors (2) 16 power and battery charge

lights

1

2

3

4

5

6

7

8

book.book Page 8 Tuesday, June 17, 2008 6:17 PM

About Your Computer 9

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air

vents. Do not store your Dell™ computer in a low-airflow environment, such as a

closed briefcase, while it is running. Restricting the airflow can damage the

computer or cause a fire. The computer turns on the fan when the computer gets

hot. Fan noise is normal and does not indicate a problem with the fan or the

computer.

Battery Removal

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

CAUTION: Using an incompatible battery may increase the risk of fire or

explosion. Replace the battery only with a compatible battery purchased from

Dell. The battery is designed to work with your Dell™ computer. Do not use a

battery from other computers with your computer.

CAUTION: Before removing or replacing the battery, turn off the computer,

disconnect the AC adapter from the electrical outlet and the computer, disconnect

the modem from the wall connector and computer, and remove any other external

cables from the computer.

1wireless switch 2ExpressCard/54 slot

3USB connectors (2) 4air vents

5AC Adapter connector 6network connector

7video connector 8battery

book.book Page 9 Tuesday, June 17, 2008 6:17 PM

10 About Your Computer

For more information about the battery, see the Dell Technology Guide at

support.dell.com.

Wireless Switch

Use the wireless switch to locate networks or to enable or disable wireless

network devices. For more information about the wireless switch, see the

Dell Technology Guide on your computer or at support.dell.com. For

information about connecting to the Internet, see "Connecting to the

Internet" on page 13.

book.book Page 10 Tuesday, June 17, 2008 6:17 PM

Setting Up Your Computer 11

Setting Up Your Computer

Quick Setup

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

CAUTION: The AC adapter works with electrical outlets worldwide. However,

power connectors and power strips vary among countries. Using an incompatible

cable or improperly connecting the cable to the power strip or electrical outlet

may cause fire or equipment damage.

NOTICE: When you disconnect the AC adapter cable from the computer, grasp the

connector, not the cable itself, and pull firmly but gently to avoid damaging the

cable. When you wrap the AC adapter cable, ensure that you follow the angle of the

connector on the AC adapter to avoid damaging the cable.

1

Connect the AC adapter to the AC adapter connector on the computer

and to the electrical outlet.

2

Connect the network cable (not provided) (optional).

book.book Page 11 Tuesday, June 17, 2008 6:17 PM

12 Setting Up Your Computer

3

Connect USB devices, such as a mouse or keyboard (optional).

4

Connect IEEE 1394 devices, such as a media player (optional).

5

Open the computer display and press the power button to turn on the

computer.

NOTE: It is recommended that you turn on and shut down your computer at

least once before you install any cards or connect the computer to a docking

device or other external device, such as a printer.

book.book Page 12 Tuesday, June 17, 2008 6:17 PM

Setting Up Your Computer 13

6

Connect to the Internet (optional). See "Connecting to the Internet" on

page 13 for more information.

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an

Internet service provider (ISP). If you are using a dial-up connection, connect

a telephone line to the modem connector on your computer and to the

telephone wall connector before you set up your Internet connection. If you

are using a DSL or cable/satellite modem connection, contact your ISP or

cellular phone service for setup instructions.

1 Internet service 2 cable or DSL modem

3 wireless router 4 laptop computer with network

adapter

5 laptop computer with wireless

network card

1

2

3

1

2

3

4

5

book.book Page 13 Tuesday, June 17, 2008 6:17 PM

14 Setting Up Your Computer

Setting Up Your Internet Connection

To set up an Internet connection with a desktop shortcut provided by your ISP:

1

Save and close any open files, and exit any open programs.

2

Double-click the ISP

icon on the Microsoft

®

Windows

®

desktop.

3

Follow the instructions on the screen to complete the setup.

If you do not have an ISP icon on your desktop or if you want to set up an

Internet connection with a different ISP, perform the steps in the appropriate

section below.

NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you

have successfully connected in the past, the ISP might have a service outage.

Contact your ISP to check the service status, or try connecting again later.

NOTE: Have your ISP information ready. If you do not have an ISP, consult the

Connect to the Internet wizard.

Microsoft® Windows® XP Operating System

1

Save and close any open files, and exit any open programs.

2

Click

Start

→

Internet Explorer

→

Connect to the Internet

.

3

In the next window, click the appropriate option:

• If you do not have an ISP, click

Choose from a list of Internet service

providers (ISPs)

.

• If you have already obtained setup information from your ISP but you

did not receive a setup CD, click

Set up my connection manually

.

• If you have a setup CD, click

Use the CD I got from an ISP

.

4

Click

Next

.

If you selected

Set up my connection manually

in step 3, continue to

step 5. Otherwise, follow the instructions on the screen to complete

the setup.

NOTE: If you do not know which type of connection to select, contact

your ISP.

5

Click the appropriate option under

How do you want to connect to the

Internet?

, and click

Next

.

6

Use the setup information provided by your ISP to complete the setup.

book.book Page 14 Tuesday, June 17, 2008 6:17 PM

Setting Up Your Computer 15

Microsoft Windows Vista®

1

Save and close any open files, and exit any open programs.

2

Click the Windows Vista Start button

→

Control Panel

3

Under

Network and Internet,

click

Connect to the Internet

.

4

In the

Connect to the Internet

window, click either

Broadband (PPPoE)

or

Dial-up

, depending on how you want to connect:

•Choose

Broadband

if you will use a DSL, satellite modem, cable TV

modem, or Bluetooth wireless technology connection.

• Chose

Dial-up

if you will use a dial-up modem or ISDN.

NOTE: If you do not know which type of connection to select, click Help me

choose or contact your ISP.

5

Follow the instructions on the screen and use the setup information

provided by your ISP to complete the setup.

Transferring Information to a New Computer

Microsoft Windows Vista®

1

Click the Windows Vista Start button , and then click

Transfer files

and settings

→

Start Windows Easy Transfer.

2

In the

User Account Control

dialog box, click

Continue

.

3

Click

Start a new transfer

or

Continue a transfer in progress

.

Follow the instructions provided on the screen by the Windows Easy

Transfer wizard.

Microsoft® Windows® XP Operating System

Windows XP provides the Files and Settings Transfer Wizard to move data

from a source computer to a new computer.

You can transfer the data to the new computer over a network or serial

connection, or you can store it on removable media, such as a writable CD,

for transfer to the new computer.

book.book Page 15 Tuesday, June 17, 2008 6:17 PM

16 Setting Up Your Computer

NOTE: You can transfer information from an old computer to a new computer by

directly connecting a serial cable to the input/output (I/O) ports of the two

computers.

For instructions on setting up a direct cable connection between two computers,

see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable

Connection Between Two Computers in Windows XP. This information may not be

available in certain countries.

For transferring information to a new computer, you must run the Files and

Settings Transfer Wizard.

Running the Files and Settings Transfer Wizard With the Operating System Media

NOTE: This procedure requires the Operating System media. This media is optional

and may not be included with certain computers.

To prepare a new computer for the file transfer:

1

Open the Files and Settings Transfer Wizard: click

Start

→

All Programs

→

Accessories

→

System Tools

→

Files and Settings Transfer Wizard

.

2

When the

Files and Settings Transfer Wizard

welcome screen appears,

click

Next

.

3

On the

Which computer is this?

screen, click

New Computer

→

Next

.

4

On the

Do you have a Windows XP CD?

screen, click

I will use the wizard

from the Windows XP CD

→

Next

.

5

When the

Now go to your old computer

screen appears, go to your old or

source computer. Do

not

click

Next

at this time.

To copy data from the old computer:

1

On the old computer, insert the Windows XP

Operating System

media.

2

On the

Welcome to Microsoft Windows XP

screen, click

Perform

additional tasks

.

3

Under

What do you want to do?

, click

Transfer files and settings

→

Next

.

4

On the

Which computer is this?

screen, click

Old Computer

→

Next

.

5

On the

Select a transfer method

screen, click the transfer method you prefer.

book.book Page 16 Tuesday, June 17, 2008 6:17 PM

Setting Up Your Computer 17

6

On the

What do you want to transfer?

screen, select the items you want to

transfer and click

Next

.

After the information has been copied, the

Completing the Collection

Phase

screen appears.

7

Click

Finish

.

To transfer data to the new computer:

1

On the

Now go to your old computer

screen on the new computer,

click

Next

.

2

On the

Where are the files and settings?

screen, select the method you

chose for transferring your settings and files and click

Next

.

The wizard reads the collected files and settings and applies them to your

new computer.

When all of the settings and files have been applied, the

Finished

screen appears.

3

Click

Finished

and restart the new computer.

Running the Files and Settings Transfer Wizard Without the Operating

System Media

To run the Files and Settings Transfer Wizard without the Operating System

media, you must create a wizard disk that will allow you to create a backup

image file to removable media.

To create a wizard disk, use your new computer with Windows XP and

perform the following steps:

1

Open the Files and Settings Transfer Wizard: click

Start

→

All Programs

→

Accessories

→

System Tools

→

Files and Settings Transfer Wizard

.

2

When the

Files and Settings Transfer Wizard

welcome screen appears,

click

Next

.

3

On the

Which computer is this?

screen, click

New Computer

→

Next

.

4

On the

Do you have a Windows XP CD?

screen, click

I want to create a

Wizard Disk in the following drive

→

Next.

5

Insert the removable media, such as a writable CD, and click

OK

.

book.book Page 17 Tuesday, June 17, 2008 6:17 PM

18 Setting Up Your Computer

6

When the disk creation completes and the

Now go to your old

computer

message appears,

do not

click

Next

.

7

Go to the old computer.

To copy data from the old computer:

1

On the old computer, insert the wizard disk, and click

Start

→

Run

.

2

In the

Open

field on the

Run

window, browse to the path for

fastwiz

(on the appropriate removable media) and click

OK

.

3

On the

Files and Settings Transfer Wizard

welcome screen, click

Next

.

4

On the

Which computer is this?

screen, click

Old Computer

→

Next

.

5

On the

Select a transfer method

screen, click the transfer method you prefer.

6

On the

What do you want to transfer?

screen, select the items you want to

transfer and click

Next

.

After the information has been copied, the

Completing the Collection

Phase

screen appears.

7

Click

Finish

.

To transfer data to the new computer:

1

On the

Now go to your old computer

screen on the new computer,

click

Next

.

2

On the

Where are the files and settings?

screen, select the method you

chose for transferring your settings and files and click

Next

. Follow the

instructions on the screen.

The wizard reads the collected files and settings and applies them to your

new computer.

When all of the settings and files have been applied, the

Finished

screen

appears.

3

Click

Finished

and restart the new computer.

NOTE: For more information about this procedure, search support.dell.com for

document #154781 (What Are The Different Methods To Transfer Files From My

Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP

Operating System?).

NOTE: Access to the Dell™ Knowledge Base document may not be available in

certain countries.

book.book Page 18 Tuesday, June 17, 2008 6:17 PM

Specifications 19

Specifications

NOTE: Offerings may vary by region. For more information regarding the

configuration of your computer, click Start→ Help and Support and select the option

to view information about your computer.

Processor

Processor type Dell™ Vostro™ 1310, 1510, and 1710:

•Intel

®

Core

™

2 Duo (1.4

–

2.6 GHz)

•Intel

®

Celeron

®

(1.8

–

2.0 GHz)

Dell™ Vostro™ 2510:

•Intel

®

Core™2 Duo (1.4–2.6 GHz)

L2 cache

• 2 MB, 3 MB, 4MB, or 6 MB (Intel Core

2 Duo)

• 1 MB (Intel Celeron)

Front-side bus frequency Vostro 1310, 1510, 1710, and 2510:

• 533 MHz or 800 MHz

System Information

Chipset Vostro 1310, 1510, and 1710:

• Intel GM965 Express chipset for

integrated graphics

• Intel PM965 chipset for discrete graphics

Vostro 2510:

• Intel PM965

Data bus width 64 bit

DRAM bus width dual channel 64-bit bus

Processor address bus width 32 bit

Flash EPROM 1 MB

book.book Page 19 Tuesday, June 17, 2008 6:17 PM

20 Specifications

ExpressCard

NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support

PC Cards.

ExpressCard controller integrated

ExpressCard connector • 54-mm ExpressCard slot (supports both

USB- and PCIe-based interfaces)

Cards supported ExpressCard/54 (54 mm) (2.126 inches)

ExpressCard/34 (34mm) (1.339 inches)

ExpressCard connector size 54 mm (2.126 inches)

8-in-1 Memory Card Reader

8-in-1 memory card controller O2MICRO OZ129

8-in-1 memory card connector 8-in-1 combo card connector

Cards supported

• Secure Digital (SD)

•SDIO

• MultiMediaCard (MMC)

•Memory Stick

• Memory Stick Pro

• xD-Picture Card

• Hi Speed-SD

• Hi Density-SD

Memory

Memory module connector 2 DIMM slots

Memory module capacity Vostro 1310, 1510, and 1710:

512 MB, 1 GB, or 2 GB

Vostro 2510:

1 GB or 2 GB

Memory type Vostro 1310, 1510, 1710, and 2510:

DDR2 667 MHz

book.book Page 20 Tuesday, June 17, 2008 6:17 PM

Specifications 21

Minimum memory Vostro 1310, 1510, and 1710:

512 MB

Vostro 2510:

1 GB

Maximum memory 4 GB

NOTE: In order to take advantage of the dual-channel bandwidth capability, both

memory slots must be populated.

NOTE: The available memory displayed does not reflect the complete maximum

memory installed because some memory is reserved for system files.

Ports and Connectors

Audio microphone connector, stereo

headphone/speakers connector

IEEE 1394a 4-pin connector

Mini-Card support (internal

expansion slots)

Vostro 1310, 1510, 1710, and 2510:

• one dedicated Mini-Card slot for WLAN

• one USB-based daughter card with

Bluetooth

®

wireless technology

(Dell™ Wireless 360)

Network adapter RJ-45 port

USB Vostro 1310, 1510, and 2510:

• four USB ports

Vostro 1710:

• six USB ports

Video 15-pin VGA video connector

Memory (continued)

book.book Page 21 Tuesday, June 17, 2008 6:17 PM

22 Specifications

Communications

Modem supports external USB modem

Network adapter Vostro 1310, 1510, 1710, and 2510:

• 10/100/1000 Ethernet LAN on system

board

Wireless internal support for PCI-e Mini-Card WLAN

and card with Bluetooth V2.0 wireless

technology

Video

NOTE: Optional video controller upgrades are available for your computer subject to

availability at the time of purchase.

Video type Vostro 1310, 1510, and 1710 integrated:

• integrated on system board

• discrete video card

Video controller Vostro 1310, 1510, and 2510 discrete:

• NVIDIA GeForce 8400M GS, 64 bit

Vostro 1710 discrete:

• NVIDIA GeForce 8600M GS, 128 bit

Video memory Vostro 1310, 1510, and 1710 integrated:

• up to 256 MB of shared memory

Vostro 1310 discrete:

• 128 MB

Vostro 1510 and Vostro 2510 discrete:

• 256 MB

Vostro 1710 discrete:

• 256 MB

LCD interface LVDS

book.book Page 22 Tuesday, June 17, 2008 6:17 PM

Specifications 23

Audio

Audio type high-definition audio (HDA)

Audio codec Realtek ALC268

Stereo conversion 24-bit (analog-to-digital and digital-to-analog)

Interfaces:

Internal

Azalia

External

microphone-in connector, stereo

headphone/speakers connector

Speaker Vostro 1310:

• one 2-ohm speaker

Vostro 1510, 1710, and 2510:

• two 2-ohm speakers

Internal speaker amplifier 2 W

Volume controls program menus, media controls

Display

Type (active-matrix TFT)

• WXGA anti-glare (Vostro 1310 and 1510)

• WXGA TrueLife (Vostro 1310)

• WXGA+ anti-glare (Vostro 1510 and

1710)

• WXGA+ TrueLife (Vostro 1510 and

Vostro 2510)

• WUXGA TrueLife (Vostro 1510 and 1710)

Dimensions:

Height

Vostro 1310:

• 178.8 mm (7.03 inches)

Vostro 1510 and Vostro 2510:

• 208.9 mm (8.224 inches)

Vostro 1710:

• 245.0 mm (9.64 inches)

book.book Page 23 Tuesday, June 17, 2008 6:17 PM

24 Specifications

Width

Vostro 1310:

• 286 mm (11.26 inches)

Vostro 1510 and Vostro 2510:

• 333.1 mm (13.114 inches)

Vostro 1710:

• 383.0 mm (15.0 inches)

Diagonal

Vostro 1310:

• 339.5 mm (13.366 inches)

Vostro 1510 and Vostro 2510:

• 393.2 mm (15.48 inches)

Vostro 1710:

• 431.71 mm (17.0 inches)

Maximum resolutions:

WXGA

1280 x 800 (Vostro 1310 and 1510)

WXGA anti-glare

1280 x 800 (Vostro 1510 and 1710)

WXGA with TrueLife

1280 x 800 (Vostro 1310 and 1510)

WXGA+ anti-glare

1440 x 900 (Vostro 1510 and 1710)

WXGA+ with TrueLife

1440 x 900 (Vostro 1510, 1710 and 2510)

WSXGA+ with TrueLife

1680 x 1050 (Vostro 1510)

WUXGA with TrueLife

1920 x 1200 (Vostro 1510 and 1710)

Refresh rate 60 Hz

Operating angle 0° (closed) to 160°

Horizontal viewing angle ±40° (WXGA)

±40° (WXGA

with TrueLife

)

Controls Brightness can be controlled through

keyboard shortcuts.

Display (continued)

book.book Page 24 Tuesday, June 17, 2008 6:17 PM

Specifications 25

Keyboard

Number of keys Vostro 1310, Vostro 1510, and Vostro 2510:

• 84 (U.S./Canada); 85 (Europe); 88 (Japan)

Vostro 1710:

• 105 (U.S./Chinese); 106 (Europe/Brazil);

109 (Japan)

Layout QWERTY/AZERTY/Kanji

Size:

Standard

full sized

Maximum

Vostro 1310, Vostro 1510, and Vostro 2510:

• 283.1 mm x 118.9 mm x 5.2 mm (11.146 x

4.681 x 0.205 inches)

Vostro 1710:

• 359.4 mm x 118.9 mm x 5.2 mm (14.15 x

4.681 x 0.205 inches)

Touch Pad

X/Y position resolution

(graphics table mode)

240 cpi

Size:

Width

Vostro 1310:

• 63 mm (2.480 inches)

Vostro 1510, 1710, and Vostro 2510:

• 73.7 mm (2.902 inches)

Height

Vostro 1310:

• 37 mm (1.457 inches)

Vostro 1510, 1710, and Vostro 2510:

• 43.1 mm (1.697 inches)

book.book Page 25 Tuesday, June 17, 2008 6:17 PM

26 Specifications

Battery

Type Vostro 1310:

• 4-cell "smart" lithium ion

• 6-cell "smart" lithium ion

• 9-cell "smart" lithium ion

Vostro 1510 and Vostro 2510:

• 6-cell "smart" lithium ion

• 9-cell "smart" lithium ion

Vostro 1710:

• 6-cell "smart" lithium ion

• 8-cell "smart" lithium ion

Dimensions:

Depth 4 cell, 6 cell, and 8 cell:

• 50.3 mm (1.980 inches)

9 cell:

• 72 mm (2.835 inches)

Height Vostro 1310:

• 4 cell and 6 cell: 19.9 mm (0.783 inch)

• 9 cell: 20.7 mm (0.815 inch)

Vostro 1510 and

Vostro 2510

:

• 6 cell: 19.9 mm (0.783 inch)

• 9 cell: 20.7 mm (0.815 inch)

Vostro 1710:

• 6 cell and 8 cell: 20.2 mm (0.795 inch)

Width Vostro 1310 , Vostro 1510, and

Vostro 2510

:

• 4 cell and 6 cell: 205 mm (8.071 inches)

• 9 cell: 221.9 mm (8.736 inches)

Vostro 1710:

• 6 cell and 8 cell: 271 mm (10.67 inches)

book.book Page 26 Tuesday, June 17, 2008 6:17 PM

Specifications 27

Ampere hours 6-cell (2.6 AHr) primary battery

6-cell (2.2 AHr) primary battery

9-cell (2.6 AHr) primary battery

Voltage 14.8 V (4 cell)

11.1 V (6 cell and 9 cell)

Operating time (approximate) 2.5 hours (4 cell)

4–5 hours (6 cell)

7 hours or more (9 cell)

NOTE: Battery operating time varies depending

on operating conditions and can be significantly

reduced under certain power-intensive

conditions (see "Power Problems" on page 41).

AC Adapter

Input voltage 100–240 VAC (65 W and 90 W)

Input current (maximum) 1.5 A (65 W and 90 W)

Input frequency 50–60 Hz (65 W and 90 W)

Output current (65 W) 4.34 A (maximum at 4-second pulse)

3.34 A (continuous)

Output current (90 W) 5.62 A (maximum at 4-second pulse)

4.62 A (continuous)

NOTE: On Vostro computers (except Vostro 1310) with discrete video configuration,

you must use a 90 W AC adapter that is shipped with your computer. Using the

incorrect AC adapter will prevent optimal system performance and produce a BIOS

warning.

Rated output voltage 19.5 VDC (65 W and 90 W)

Dimensions (65 W):

Height

27.8–28.6 mm (1.10–1.12 inches)

Width

57.9 mm (2.28 inches)

Depth

137.2 mm (5.40 inches)

Battery (continued)

book.book Page 27 Tuesday, June 17, 2008 6:17 PM

28 Specifications

Dimensions (90 W):

Height

33.8–34.6 mm (1.34–1.36 inches)

Width

60.9 mm (2.39 inches)

Depth

153.4 mm (6.04 inches)

Weight (with cables)

0.46 kg (1.01 lb)

Temperature range 0° to 35°C (32° to 95°F)

Physical

Height Vostro 1310:

• 23.8–37.2 mm (0.937–1.465 inches)

Vostro 1510 and Vostro 2510:

• 26.2–38 mm (1.031–1.496 inches)

Vostro 1710:

• 29–40.5 mm (1.142–1.594 inches)

Width Vostro 1310:

• 317 mm (12.480 inches)

Vostro 1510 and Vostro 2510:

• 357 mm (14.055 inches)

Vostro 1710:

• 393 mm (15.472 inches)

Depth Vostro 1310:

• 243.2 mm (9.575 inches)

Vostro 1510 and Vostro 2510:

• 258 mm (10.157 inches)

Vostro 1710:

• 286 mm (11.26 inches)

AC Adapter (continued)

book.book Page 28 Tuesday, June 17, 2008 6:17 PM

Specifications 29

Weight Vostro 1310:

• minimum 2.1 kg (4.630 lb) with 4-cell

battery

Vostro 1510 and Vostro 2510:

• minimum 2.8 kg (6.173 lb) with 6-cell

battery

Vostro 1710:

• minimum 3.41kg (7.51 lb) with 8-cell battery

Environmental

Temperature range:

Operating

0° to 35°C (32° to 95°F)

Storage

–40° to 65°C (–40° to 149°F)

Relative humidity (maximum):

Operating

10% to 90% (noncondensing)

Storage

5% to 95% (noncondensing)

Maximum vibration (using a random

vibration spectrum that simulates user

environment):

Operating

0.66 GRMS

Storage

1.3 GRMS

Maximum shock (measured with hard

drive in operating status and a 2-ms

half-sine pulse for operating. Also

measured with hard drive in head-

parked position and a 2-ms halfsine

pulse for storage):

Operating

142 G

Storage

163 G

Camera (Optional)

Still resolution 1.3 mega-pixel

Physical (continued)

book.book Page 29 Tuesday, June 17, 2008 6:17 PM

30 Specifications

book.book Page 30 Tuesday, June 17, 2008 6:17 PM

Troubleshooting 31

Troubleshooting

CAUTION: To guard against the likelihood of electric shock, laceration by moving

fan blades, or other expected injuries, always unplug your computer from the

electrical outlet before opening the cover.

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

Tools

Power Lights

The two-color power-button light located on the front of the computer

illuminates and blinks or remains solid to indicate different states:

• If the power light is off, the computer is either turned off or is not

receiving power.

• If the power light is steady blue and the computer is not responding,

ensure that the display is connected and powered on.

• If the power light is blinking blue, the computer is in standby mode.

Press a key on the keyboard, move the mouse, or press the power button

to resume normal operation. If the power light is blinking amber, the

computer is receiving electrical power, a device such as a memory module

or graphics card might be malfunctioning or incorrectly installed.

• If the power light is steady amber, there may be a power problem or an

internal device malfunction.

Beep Codes

Your computer might emit a series of beeps during start-up if the monitor

cannot display errors or problems. This series of beeps, called a beep code,

identifies a problem. One possible beep code consists of repetitive three short

beeps. This beep code tells you that the computer encountered a possible

motherboard failure.

book.book Page 31 Tuesday, June 17, 2008 6:17 PM

32 Troubleshooting

If your computer beeps during start-up:

1

Write down the beep code.

2

Run the Dell Diagnostics to identify a more serious cause (see "Dell

Diagnostics" on page 38).

Code

(repetitive

short beeps)

Description Suggested Remedy

1BIOS checksum

failure. Possible

motherboard failure.

Contact Dell.

2No memory modules

are detected

1

If you have two or more memory modules

installed, remove the modules, reinstall one

module (see

your Service Manual at

support.dell.com

), and then restart the

computer. If the computer starts normally,

reinstall an additional module. Continue until

you have identified a faulty module or

reinstalled all modules without error.

2

If available, install good memory of the same

type into your computer (see

your Service

Manual at support.dell.com

).

3

If the problem persists, contact Dell.

3Possible system

board failure

Contact Dell.

4RAM Read/Write

failure

1

Ensure that no special memory

module/memory connector placement

requirements exist (see

your Service Manual at

support.dell.com

).

2

Verify that the memory modules that you are

installing are compatible with your computer

(see

your Service Manual at

support.dell.com

).

3

If the problem persists, contact Dell.

book.book Page 32 Tuesday, June 17, 2008 6:17 PM

Troubleshooting 33

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

If the message is not listed, see the documentation for the operating system

or the program that was running when the message appeared.

AUXILIARY DEVICE FAILURE —The touch pad or external mouse may be faulty.

For an external mouse, check the cable connection. Enable the Pointing

Device option in the system setup program. See your Service Manual at

support.dell.com for more information. If the problem persists, contact Dell

(see "Contacting Dell" on page 64).

BAD COMMAND OR FILE NAME —Ensure that you have spelled the command

correctly, put spaces in the proper place, and used the correct pathname.

CACHE DISABLED DUE TO FAILURE —The primary cache internal to the

microprocessor has failed. Contact Dell (see "Contacting Dell" on page 64).

CD DRIVE CONTROLLER FAILURE —The CD drive does not respond to

commands from the computer.

DATA ERROR —The hard drive cannot read the data.

DECREASING AVAILABLE MEMORY —One or more memory modules may be

faulty or improperly seated. Reinstall the memory modules and, if necessary,

replace them. See your Service Manual at support.dell.com for more

information.

DISK C: FAILED INITIALIZATION —The hard drive failed initialization. Run the

hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).

5Real-time clock

failure. Possible

battery failure or

motherboard failure.

1

Replace the battery (see

your Service Manual

at support.dell.com

).

2

If the problem persists, contact Dell.

6Video BIOS Test

Failure

Contact Dell.

7CPU-cache test

failure

Contact Dell.

Code

(repetitive

short beeps)

Description Suggested Remedy

book.book Page 33 Tuesday, June 17, 2008 6:17 PM

34 Troubleshooting

DRIVE NOT READY —The operation requires a hard drive in the bay before it

can continue. Install a hard drive in the hard drive bay. See your Service

Manual at support.dell.com for more information.

ERROR READING PCMCIA CARD —The computer cannot identify the

ExpressCard. Reinsert the card or try another card. See your Service Manual

at support.dell.com for more information.

EXTENDED MEMORY SIZE HAS CHANGED —The amount of memory recorded in

nonvolatile memory (NVRAM) does not match the memory installed in the

computer. Restart the computer. If the error appears again, contact Dell (see

"Contacting Dell" on page 64).

THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE —The file

that you are trying to copy is too large to fit on the disk, or the disk is full. Try

copying the file to a different disk or use a larger capacity disk.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <

> | — Do not use these characters in filenames.

GATE A20 FAILURE —A memory module may be loose. Reinstall the memory

modules and, if necessary, replace them. See your Service Manual at

support.dell.com for more information.

GENERAL FAILURE —The operating system is unable to carry out the

command. The message is usually followed by specific information—for

example, Printer out of paper. Take the appropriate action.

HARD-DISK DRIVE CONFIGURATION ERROR —The computer cannot identify the

drive type. Shut down the computer, remove the hard drive (see your Service

Manual at support.dell.com), and boot the computer from a CD. Then, shut

down the computer, reinstall the hard drive, and restart the computer. Run

the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on

page 38).

HARD-DISK DRIVE CONTROLLER FAILURE 0—The hard drive does not respond

to commands from the computer. Shut down the computer, remove the hard

drive (see the Service Manual on support.dell.com), and boot the computer

from a CD. Then, shut down the computer, reinstall the hard drive, and

restart the computer. If the problem persists, try another drive. Run the Hard

Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).

book.book Page 34 Tuesday, June 17, 2008 6:17 PM

Troubleshooting 35

HARD-DISK DRIVE FAILURE —The hard drive does not respond to commands

from the computer. Shut down the computer, remove the hard drive (see your

Service Manual at support.dell.com), and boot the computer from a CD.

Then, shut down the computer, reinstall the hard drive, and restart the

computer. If the problem persists, try another drive. Run the Hard Disk Drive

tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).

HARD-DISK DRIVE READ FAILURE —The hard drive may be defective. Shut

down the computer, remove the hard drive (see your Service Manual at

support.dell.com), and boot the computer from a CD. Then, shut down the

computer, reinstall the hard drive, and restart the computer. If the problem

persists, try another drive. Run the Hard Disk Drive tests in the Dell

Diagnostics (see "Dell Diagnostics" on page 38).

INSERT BOOTABLE MEDIA —The operating system is trying to boot to

nonbootable media. Insert bootable media.

INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP

PROGRAM —The system configuration information does not match the

hardware configuration. The message is most likely to occur after a memory

module is installed. Correct the appropriate options in the system setup

program. See your Service Manual at support.dell.com for more information.

KEYBOARD CLOCK LINE FAILURE —For external keyboards, check the cable

connection. Run the Keyboard Controller test in the Dell Diagnostics

(see "Dell Diagnostics" on page 38).

KEYBOARD CONTROLLER FAILURE —For external keyboards, check the cable

connection. Restart the computer, and avoid touching the keyboard or the

mouse during the boot routine. Run the Keyboard Controller test in the Dell

Diagnostics (see "Dell Diagnostics" on page 38).

KEYBOARD DATA LINE FAILURE —For external keyboards, check the cable

connection. Run the Keyboard Controller test in the Dell Diagnostics

(see "Dell Diagnostics" on page 38).

KEYBOARD STUCK KEY FAILURE —For external keyboards or keypads, check the

cable connection. Restart the computer, and avoid touching the keyboard or

keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics

(see "Dell Diagnostics" on page 38).

book.book Page 35 Tuesday, June 17, 2008 6:17 PM

36 Troubleshooting

MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —

A memory module may be faulty or improperly seated. Reinstall the memory

modules and, if necessary, replace them. See your Service Manual at

support.dell.com for more information.

MEMORY ALLOCATION ERROR —The software you are attempting to run is

conflicting with the operating system, another program, or a utility. Shut

down the computer, wait 30 seconds, and then restart it. Try to run the

program again. If the error message still appears, see the software

documentation.

MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A

memory module may be faulty or improperly seated. Reinstall the memory

modules and, if necessary, replace them. See your Service Manual at

support.dell.com for more information.

MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING

VALUE —A memory module may be faulty or improperly seated. Reinstall the

memory modules and, if necessary, replace them. See your Service Manual at

support.dell.com for more information.

MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING

VALUE —A memory module may be faulty or improperly seated. Reinstall the

memory modules and, if necessary, replace them. See your Service Manual at

support.dell.com for more information.

MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A

memory module may be faulty or improperly seated. Reinstall the memory

modules and, if necessary, replace them. See your Service Manual at

support.dell.com for more information.

NO BOOT DEVICE AVAILABLE —The computer cannot find the hard drive. If

the hard drive is your boot device, ensure that the drive is installed, properly

seated, and partitioned as a boot device.

NO BOOT SECTOR ON HARD DRIVE —The operating system may be corrupted.

Contact Dell (

see

"Contacting Dell" on page 64).

NO TIMER TICK INTERRUPT —A chip on the system board may be

malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell

Diagnostics" on page 38).

NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —

You have too many programs open. Close all windows and open the program

that you want to use.

book.book Page 36 Tuesday, June 17, 2008 6:17 PM

Troubleshooting 37

OPERATING SYSTEM NOT FOUND —Reinstall the hard drive (see your Service

Manual at support.dell.com). If the problem persists, run the Dell

Diagnostics (see "Dell Diagnostics" on page 38).

OPTIONAL ROM BAD CHECKSUM —The optional ROM has failed. run the Dell

Diagnostics (see "Dell Diagnostics" on page 38).

A REQUIRED .DLL FILE WAS NOT FOUND —The program that you are trying to

open is missing an essential file. Remove and then reinstall the program.

Windows XP:

1

Click

Start

→

Control Panel

→

Add or Remove Programs

→

Programs and

Features

.

2

Select the program you want to remove.

3

Click

Uninstall

.

4

See the program documentation for installation instructions.

Windows Vista:

1

Click the Windows Vista Start button

→

Control Panel

→

Programs

→

Programs and Features

.

2

Select the program you want to remove.

3

Click

Uninstall

.

4

See the program documentation for installation instructions.

SECTOR NOT FOUND —The operating system cannot locate a sector on the

hard drive. You may have a defective sector or corrupted FAT on the hard

drive. Run the Windows error-checking utility to check the file structure on

the hard drive. See Windows Help and Support for instructions (click

Start

→

Help and Support). If a large number of sectors are defective, back up the

data (if possible), and then reformat the hard drive.

SEEK ERROR —The operating system cannot find a specific track on the hard

drive.

SHUTDOWN FAILURE —A chip on the system board may be malfunctioning.

Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on

page 38).

book.book Page 37 Tuesday, June 17, 2008 6:17 PM

38 Troubleshooting

TIME-OF-DAY CLOCK LOST POWER —System configuration settings are

corrupted. Connect your computer to an electrical outlet to charge the

battery. If the problem persists, try to restore the data by entering the system

setup program, then immediately exit the program (see your Service Manual

at support.dell.com). If the message reappears, contact Dell (

see

"Contacting

Dell" on page 64).

TIME-OF-DAY CLOCK STOPPED —The reserve battery that supports the system

configuration settings may require recharging. Connect your computer to an

electrical outlet to charge the battery. If the problem persists, contact Dell

(

see

"Contacting Dell" on page 64).

TIME-OF-DAY NOT SET-PLEASE RUN THE SYS T E M SETUP PROGRAM —The time

or date stored in the system setup program does not match the system clock.

Correct the settings for the Date and Time options. See your Service Manual

at support.dell.com for more information.

TIMER CHIP COUNTER 2 FAILED —A chip on the system board may be

malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell

Diagnostics" on page 38).

UNEXPECTED INTERRUPT IN PROTECTED MODE —The keyboard controller may

be malfunctioning, or a memory module may be loose. Run the System

Memory tests and the Keyboard Controller test in the Dell Diagnostics (see

"Dell Diagnostics" on page 38).

X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY —Insert a disk into the

drive and try again.

WARNING: BATTERY IS CRITICALLY LOW —The battery is running out of

charge. Replace the battery, or connect the computer to an electrical outlet;

otherwise, activate hibernate mode or shut down the computer.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in

Lockups and Software Problems (see "Lockups and Software Problems" on

page 43) and run the Dell Diagnostics before you contact Dell for technical

assistance.

book.book Page 38 Tuesday, June 17, 2008 6:17 PM

Troubleshooting 39

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell computers.

NOTE: The Drivers and Utilities media is optional and may not ship with your

computer.

See your Service Manual at support.dell.com to review your computer’s

configuration information, and ensure that the device that you want to test

displays in the system setup program and is active.

Start the Dell Diagnostics from your hard drive or from the Drivers and

Utilities media.

Starting the Dell Diagnostics From Your Hard Drive

NOTE: If your computer cannot display a screen image, see

"Contacting Dell

" on

page 64.

1

Ensure that the computer is connected to an electrical outlet that is

known to be working properly.

2

Turn on (or restart) your computer.

3

When the DELL™ logo appears, press <F12> immediately. Select

Diagnostics

from the start menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to

wait until you see the Microsoft® Windows® desktop, and then shut down

your computer and try again.

NOTE: If you see a message stating that no diagnostics utility partition has

been found, run the Dell Diagnostics from the Drivers and Utilities media.

4

Press any key to start the Dell Diagnostics from the diagnostics utility

partition on your hard drive, and follow the instructions on the screen.

book.book Page 39 Tuesday, June 17, 2008 6:17 PM

40 Troubleshooting

Starting the Dell Diagnostics From the Drivers and Utilities Media

1

Insert the

Drivers and Utilities

media.

2

Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue

to wait until you see the Microsoft® Windows® desktop; then, shut down your

computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the

next start-up, the computer starts according to the devices specified in the

system setup program.

3

When the boot device list appears, highlight

CD/DVD/CD-RW

and press

<Enter>.

4

Select the

Boot from CD-ROM

option from the menu that appears and

press <Enter>.

5

Ty p e

1

to start the CD menu and press <Enter> to proceed.

6

Select

Run the 32 Bit Dell Diagnostics

from the numbered list. If

multiple versions are listed, select the version that is appropriate for your

computer.

7

When the Dell Diagnostics

Main Menu

appears, select the test that you

want to run, and follow the instructions on the screen.

Solving Problems

Follow these tips when troubleshooting your computer:

• If you added or removed a part before the problem started, review the

installation procedures and ensure that the part is correctly installed

(see your

Service Manual

at

support.dell.com

).

• If a device does not work, ensure that the device is properly connected.

• If an error message appears on the screen, write down the exact message.

This message may help support personnel to diagnose and fix the

problem(s).

• If an error message occurs in a program, see the program documentation.

NOTE: The procedures in this document were written for the Windows default view,

so they may not apply if you set your Dell computer to the Windows Classic view.

book.book Page 40 Tuesday, June 17, 2008 6:17 PM

Troubleshooting 41

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety information that shipped with your computer.

IF THE POWER LIGHT IS OFF —The computer is either turned off or is not receiving

power.

• Reseat the power cable in the power connector on the back of the computer and the

electrical outlet.

• Bypass power strips, power extension cables, and other power protection devices to

verify that the computer turns on properly.

• Ensure that any power strips being used are plugged into an electrical outlet and are

turned on.

• Ensure that the electrical outlet is working by testing it with another device, such as a

lamp.

• Ensure that the main power cable and front panel cable are securely connected to the

system board (see

your Service Manual at support.dell.com

).

IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING —

• Ensure that the display is connected and powered on.

• If the display is connected and powered on, see "Beep Codes" on page 31.

IF THE POWER LIGHT IS BLINKING BLUE —The computer is in standby mode. Press

a key on the keyboard, move the mouse, or press the power button to resume normal

operation.

IF THE POWER LIGHT IS BLINKING AMBER —The computer is receiving electrical

power, a device might be malfunctioning or incorrectly installed.

• Remove and then reinstall all memory modules (see

your Service Manual at

support.dell.com

).

• Remove and then reinstall any expansion cards, including graphics cards (see

your

Service Manual at support.dell.com

).

IF THE POWER LIGHT IS STEADY AMBER —There is a power problem, a device may

be malfunctioning or incorrectly installed.

• Ensure that the processor power cable is securely connected to the system board

power connector (see

your Service Manual at support.dell.com

).

• Ensure that the main power cable and the front panel cable are securely connected to

the system board connector (see

your Service Manual at support.dell.com

).

book.book Page 41 Tuesday, June 17, 2008 6:17 PM

42 Troubleshooting

ELIMINATE INTERFERENCE —Some possible causes of interference are:

• Power, keyboard, and mouse extension cables

• Too many devices connected to the same power strip

• Multiple power strips connected to the same electrical outlet

Memory Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety information that shipped with your computer.

IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if

that resolves the problem.

• See the software documentation for minimum memory requirements. If necessary,

install additional memory (see

your Service Manual at support.dell.com

).

• Reseat the memory modules (see

your Service Manual at support.dell.com

) to ensure

that your computer is successfully communicating with the memory.

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 38).

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat the memory modules (see

your Service Manual at support.dell.com

) to ensure

that your computer is successfully communicating with the memory.

• Ensure that you are following the memory installation guidelines (see

your Service

Manual at support.dell.com

).

• Ensure that the memory you are using is supported by your computer. For more

information about the type of memory supported by your computer, see "Memory" on

page 20.

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 38).

book.book Page 42 Tuesday, June 17, 2008 6:17 PM

Troubleshooting 43

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety information that shipped with your computer.

The computer does not start up

ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO

THE ELECTRICAL OUTLET

The computer stops responding

NOTICE: You may lose data if you are unable to perform an operating system

shutdown.

TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on

your keyboard or moving your mouse, press and hold the power button for at least 8 to

10 seconds (until the computer turns off), and then restart your computer.

A program stops responding

END THE PROGRAM —

1

Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.

2

Click the

Applications

tab.

3

Click to select the program that is no longer responding.

4

Click

End Task

.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a

CD or DVD.

CHECK THE SOFTWARE DOCUMENTATION —If necessary, uninstall and then reinstall

the program.

book.book Page 43 Tuesday, June 17, 2008 6:17 PM

44 Troubleshooting

A program is designed for an earlier Microsoft

®

Windows

®

operating system

RUN THE PROGRAM COMPATIBILITY WIZARD —

Windows XP:

The Program Compatibility Wizard configures a program so that it runs in an

environment similar to non-XP operating system environments.

1

Click

Start

→

All Programs

→

Accessories

→

Program Compatibility

Wizard

→

Next

.

2

Follow the instructions on the screen.

Windows Vista:

The Program Compatibility Wizard configures a program so that it runs in an

environment similar to non-Windows Vista operating system environments.

1

Click

Start

→

Control Panel

→

Programs

→

Use an older program with

this version of Windows.

2

In the welcome screen, click

Next

.

3

Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF —If you are unable to get a response by pressing a

key on your keyboard or moving your mouse, press and hold the power button

for at least 8 to 10 seconds (until the computer turns off), and then restart

your computer.

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE

MANUFACTURER FOR TROUBLESHOOTING INFORMATION —

• Ensure that the program is compatible with the operating system installed on your

computer.

• Ensure that your computer meets the minimum hardware requirements needed to

run the software. See the software documentation for information.

• Ensure that the program is installed and configured properly.

• Verify that the device drivers do not conflict with the program.

• If necessary, uninstall and then reinstall the program.

book.book Page 44 Tuesday, June 17, 2008 6:17 PM

Troubleshooting 45

BACK UP YOUR FILES IMMEDIATELY

• Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs

• Save and close any open files or programs and shut down your computer through the

Start menu

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of

software and hardware updates for your computer. The service is free and can

be customized for content, format, and how frequently you receive

notifications.

To enroll for the Dell Technical Update service, go to

support.dell.com/technicalupdate.

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the

Dell Support, , icon on the taskbar or from the Start button. Use this

support utility for self-support information, software updates, and health

scans of your computing environment.

Accessing the Dell Support Utility

Access the Dell Support Utility from the icon on the taskbar or from the

Start menu.

If the Dell Support icon does not appear in your taskbar:

1

Click

Start

→

All Programs

→

Dell Support

→

Dell Support Settings

.

2

Ensure that the

Show icon on the taskbar

option is checked.

NOTE: If the Dell Support Utility is not available from the Start menu, go to

support.dell.com and download the software.

The Dell Support Utility is customized for your computing environment.

The icon in the taskbar functions differently when you click,

double-click, or right-click the icon.

book.book Page 45 Tuesday, June 17, 2008 6:17 PM

46 Troubleshooting

Clicking the Dell Support Icon

Click or right-click the icon to perform the following tasks:

• Check your computing environment.

• View the Dell Support Utility settings.

• Access the help file for the Dell Support Utility.

• View frequently asked questions.

• Learn more about the Dell Support Utility.

• Turn off the Dell Support Utility.

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment,

view frequently asked questions, access the help file for the Dell Support

Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark (?)

at the top of the Dell™ Support screen.

book.book Page 46 Tuesday, June 17, 2008 6:17 PM

Reinstalling Software 47

Reinstalling Software

Drivers

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the

source of your problem and, if necessary, update the driver.

Windows XP:

1

Click

Start

→

Control Panel

.

2

Under

Pick a Category

, click

Performance and Maintenance

, and click

System

.

3

In the

System Properties

window, click the

Hardware

tab, and click

Device

Manager

.

Windows Vista:

1

Click the Windows Vista Start button™

,

and right-click

Computer

.

2

Click

Properties

→

Device Manager

.

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your

administrator to continue.

Scroll down the list to see if any device has an exclamation point (a yellow

circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall

the driver or install a new driver (see "Reinstalling Drivers and Utilities" on

page 47).

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com and your Drivers and

Utilities media provide approved drivers for Dell™ computers. If you install drivers

obtained from other sources, your computer might not work correctly.

book.book Page 47 Tuesday, June 17, 2008 6:17 PM

48 Reinstalling Software

Returning to a Previous Device Driver Version

Windows XP:

1

Click

Start

→

My Computer

→

Properties

→

Hardware

→

Device Manager

.

2

Right-click the device for which the new driver was installed and click

Properties

.

3

Click the

Drivers

tab

→

Roll Back Driver.

Windows Vista:

1

Click the Windows Vista Start button

,

and right-click

Computer

.

2

Click

Properties

→

Device Manager

.

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your

administrator to enter the Device Manager.

3

Right-click the device for which the new driver was installed and click

Properties

.

4

Click the

Drivers

tab

→

Roll Back Driver

.

If Device Driver Rollback does not resolve the problem, then use System

Restore (see "Restoring Your Operating System" on page 50) to return your

computer to the operating state that existed before you installed the new

driver.

Using the Drivers and Utilities Media

If using

Device Driver Rollback or System Restore (see "Restoring Your

Operating System" on page 50) does not resolve the problem, reinstall the

driver from your Drivers and Utilities media.

1

With the Windows desktop displayed, insert your

Drivers and Utilities media

.

If this is your first time to use the

Drivers and Utilities

media, go to step 2.

If not, go to step 5.

2

When the

Drivers and Utilities

media installation program starts, follow

the prompts on the screen.

NOTE: In most cases, the Drivers and Utilities program starts running

automatically. If it does not, start Windows Explorer, click your media drive

directory to display the media contents, and then double-click the

autorcd.exe file.

book.book Page 48 Tuesday, June 17, 2008 6:17 PM

Reinstalling Software 49

3

When the

InstallShield Wizard Complete

window appears, remove the

Drivers and Utilities

media and click

Finish

to restart the computer.

4

When you see the Windows desktop, reinsert the

Drivers and Utilities

media.

5

At the

Welcome Dell System Owner

screen, click

Next

.

NOTE: The Drivers and Utilities program displays drivers only for hardware

that came installed in your computer. If you installed additional hardware, the

drivers for the new hardware might not be displayed. If those drivers are not

displayed, exit the Drivers and Utilities program. For drivers information,

see the documentation that came with the device.

A message stating that the

Drivers and Utilities

media is detecting

hardware in your computer appears.

The drivers that are used by your computer are automatically displayed in

the

My Drivers—The ResourceCD has identified these components in

your system

window.

6

Click the driver that you want to reinstall and follow the instructions on

the screen.

If a particular driver is not listed, then that driver is not required by your

operating system.

Manually Reinstalling Drivers

After extracting the driver files to your hard drive as described in the previous

section:

1

Click the Windows Vista Start button

,

and right-click

Computer

.

2

Click

Properties

→

Device Manager

.

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your

administrator to enter the Device Manager.

3

Double-click the type of device for which you are installing the driver

(for example,

Audio

or

Video

).

4

Double-click the name of the device for which you are installing the driver.

5

Click the

Driver

tab

→

Update Driver

→

Browse my computer for driver

software

.

book.book Page 49 Tuesday, June 17, 2008 6:17 PM

50 Reinstalling Software

6

Click

Browse

and browse to the location to which you previously copied

the driver files.

7

When the name of the appropriate driver appears, click the name of the

driver

→

OK

→

Next

.

8

Click

Finish

and restart your computer.

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft Windows System Restore returns your computer to an earlier

operating state without affecting data files. Use System Restore as the first

solution for restoring your operating system and preserving data files.

• Dell Factory Image Restore (available in Windows Vista) returns your hard

drive to the operating state it was in when you purchased the computer.

The program permanently deletes all data on the hard drive and removes

any programs installed after you received the computer. Use Dell Factory

Image Restore only if System Restore did not resolve your operating

system problem.

• If you received the

Operating System

media with your computer, you can

use it to restore your operating system. However, using the

Operating

System

media also deletes all data on the hard drive. Use the media

only

if System Restore did not resolve your operating system problem.

Using Microsoft® Windows® System Restore

The Windows operating systems provide a System Restore option that allows

you to return your computer to an earlier operating state (without affecting

data files) if changes to the hardware, software, or other system settings have

left the computer in an undesirable operating state. Any changes that System

Restore makes to your computer are completely reversible.

NOTICE: Make regular backups of your data files. System Restore does not

monitor your data files or recover them.

NOTE: The procedures in this document were written for the Windows default

view, so they may not apply if you set your Dell™ computer to the Windows Classic

view.

NOTE: Set your Dell™ computer to the Windows Classic view.

book.book Page 50 Tuesday, June 17, 2008 6:17 PM

Reinstalling Software 51

Starting System Restore

Windows Vista:

1

Click

Start

.

2

In the Start Search box, type

System Restore

and press <Enter>.

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your

administrator to continue the desired action.

3

Click

Next

and follow the remaining prompts on the screen.

In the event that System Restore did not resolve the issue, you may undo the

last system restore (see "Undoing the Last System Restore" on page 51).

Windows XP:

NOTICE: Before you restore the computer to an earlier operating state, save and

close any open files and exit any open programs. Do not alter, open, or delete any

files or programs until the system restoration is complete.

1

Click

Start

→

All Programs

→

Accessories

→

System Tools

→

System Restore

.

2

Click either

Restore my computer to an earlier time

or

Create a restore

point

.

3

Click

Next

and follow the remaining on-screen prompts.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and

exit any open programs. Do not alter, open, or delete any files or programs until the

system restoration is complete.

Windows Vista:

1

Click

Start

.

2

In the Start Search box, type

System Restore

and press <Enter>.

3

Click

Undo my last restoration

and click

Next

.

Windows XP:

1

Click

Start

→

All Programs

→

Accessories

→

System Tools

→

System Restore

.

2

Click

Undo my last restoration

and click

Next

.

book.book Page 51 Tuesday, June 17, 2008 6:17 PM

52 Reinstalling Software

Enabling System Restore

NOTE: Windows Vista does not disable System Restore; regardless of low disk

space. Therefore, the steps below apply only to Windows XP.

If you reinstall Windows XP with less than 200 MB of free hard-disk space

available, System Restore is automatically disabled.

To see if System Restore is enabled:

1

Click

Start

→

Control

Panel

→

Performance and Maintenance

→

System

.

2

Click the

System Restore

tab and ensure that

Turn off System Restore

is

unchecked.

Using Dell™ Factory Image Restore

NOTICE: Using Dell Factory Image Restore permanently deletes all data on the

hard drive and removes any programs or drivers installed after you received your

computer. If possible, back up the data before using these options. Use Dell Factory

Image Restore only if System Restore did not resolve your operating system

problem.

NOTE: Dell Factory Image Restore may not be available in certain countries or on

certain computers.

Use Dell Factory Image Restore (Windows Vista) only as the last method to

restore your operating system. These options restore your hard drive to the

operating state it was in when you purchased the computer. Any programs or

files added since you received your computer—including data files—are

permanently deleted from the hard drive. Data files include documents,

spreadsheets, e-mail messages, digital photos, music files, and so on. If

possible, back up all data before using Factory Image Restore.

Dell Factory Image Restore (Windows Vista Only)

1

Turn on the computer. When the Dell logo appears, press <F8> several

times to access the Vista Advanced Boot Options Window.

2

Select

Repair Your Computer

.

The System Recovery Options window appears.

3

Select a keyboard layout and click

Next

.

book.book Page 52 Tuesday, June 17, 2008 6:17 PM

Reinstalling Software 53

4

To access the recovery options, log on as a local user. To access the

command prompt, type

administrator

in the User name field, then

click

OK

.

5

Click

Dell Factory Image Restore

.

NOTE: Depending upon your configuration, you may need to select Dell

Factory Tools, then Dell Factory Image Restore.

6

On the Dell Factory Image Restore welcome screen, click

Next.

The Confirm Data Deletion screen appears.

NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.

7

Click the checkbox to confirm that you want to continue reformatting the

hard drive and restoring the system software to the factory condition, then

click

Next

.

The restore process begins and may take 5 or more minutes to complete.

A message appears when the operating system and factory-installed

applications have been restored to factory condition.

8

Click

Finish

to restart the computer.

Using the Operating System Media

Before you Begin

If you are considering reinstalling the Windows operating system to correct

a problem with a newly installed driver, first try using Windows Device Driver

Rollback. See "Returning to a Previous Device Driver Version" on page 48.

If Device Driver Rollback does not resolve the problem, use Microsoft

Windows System Restore to return your operating system to the operating

state it was in before you installed the new device driver. See "Using

Microsoft® Windows® System Restore" on page 50.

NOTICE: Before performing the installation, back up all data files on your primary

hard drive. For conventional hard drive configurations, the primary hard drive is the

first drive detected by the computer.

To reinstall Windows, you need the Dell™ Operating System media and the

Dell Drivers and Utilities media.

book.book Page 53 Tuesday, June 17, 2008 6:17 PM

54 Reinstalling Software

NOTE: The Dell

Drivers and Utilities

media

contains drivers that were installed

during the assembly of the computer. Use the

Dell

Drivers and Utilities

media

to

load any required drivers. Depending on the region from which you ordered your

computer, or whether you requested the media, the

Dell

Drivers and Utilities

media

and Dell

Operating System

media may not ship with your computer.

Reinstalling Windows

The reinstallation process can take 1 to 2 hours to complete. After you

reinstall the operating system, you must also reinstall the device drivers, virus

protection program, and other software.

1

Save and close any open files and exit any open programs.

2

Insert the

Operating System

media.

3

If the

Install Windows

message appears, click

Exit

.

4

Restart the computer.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue

to wait until you see the Microsoft® Windows® desktop; then, shut down your

computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the

next start-up, the computer boots according to the devices specified in the

system setup program.

5

When the boot device list appears, highlight

CD/DVD/CD-RW Drive

and press <Enter>.

6

Press any key to

Boot from CD-ROM

, and follow the instructions on the

screen to complete the installation.

Windows Vista: Dell Factory Image Restore

1

Turn on the computer. When the Dell logo appears, press <F8> several

times to access the Vista Advanced Boot Options Window.

2

Select

Repair Your Computer

.

The System Recovery Options window appears.

3

Select a keyboard layout and click

Next

.

book.book Page 54 Tuesday, June 17, 2008 6:17 PM

Reinstalling Software 55

4

To access the recovery options, log on as a local user. To access the

command prompt, type

administrator

in the User name field, then

click

OK

.

5

Click

Dell Factory Image Restore

.

NOTE: Depending upon your configuration, you may need to select

Dell Factory Tools, then Dell Factory Image Restore.

The Dell Factory Image Restore welcome screen appears.

6

Click

Next.

The Confirm Data Deletion screen appears.

NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.

7

Click the checkbox to confirm that you want to continue reformatting the

hard drive and restoring the system software to the factory condition, then

click

Next

.

The restore process begins and may take five or more minutes to complete.

A message appears when the operating system and factory-installed

applications have been restored to factory condition.

8

Click

Finish

to restart the computer.

Using the Operating System Media

Before you Begin

If you are considering reinstalling the Windows operating system to correct a

problem with a newly installed driver, first try using Windows Device Driver

Rollback. See "Returning to a Previous Device Driver Version" on page 48.

If Device Driver Rollback does not resolve the problem, then use Microsoft

Windows System Restore to return your operating system to the operating

state it was in before you installed the new device driver.

NOTICE: Before performing the installation, back up all data files on your primary

hard drive. For conventional hard drive configurations, the primary hard drive is the

first drive detected by the computer.

book.book Page 55 Tuesday, June 17, 2008 6:17 PM

56 Reinstalling Software

To reinstall Windows, you need the Dell™ Operating System media and the

Dell Drivers and Utilities media.

NOTE: The

Drivers and Utilities

media

contains drivers that were installed

during the assembly of the computer. Use the

Dell

Drivers and Utilities

media

to

load any required drivers. Depending on the region from which you ordered your

computer, or whether you requested the media, the

Dell

Drivers and Utilities

media

and

Operating System

media may not ship with your computer.

Reinstalling Windows

The reinstallation process can take 1 to 2 hours to complete. After you

reinstall the operating system, you must also reinstall the device drivers, virus

protection program, and other software.

1

Save and close any open files and exit any open programs.

2

Insert the

Operating System

media.

3

If the

Install Windows

message appears, click

Exit

.

4

Restart the computer.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue

to wait until you see the Microsoft® Windows® desktop; then, shut down your

computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the

next start-up, the computer boots according to the devices specified in the

system setup program.

5

When the boot device list appears, highlight

CD/DVD/CD-RW Drive

and press <Enter>.

6

Press any key to

Boot from CD-ROM

, and follow the instructions on the

screen to complete the installation.

book.book Page 56 Tuesday, June 17, 2008 6:17 PM

Finding Information 57

Finding Information

NOTE: Some features or media may be optional and may not ship with your

computer. Some features or media may not be available in certain countries.

NOTE: Additional information may ship with your computer.

Document/Media/Label Contents

Service Tag/Express Service Code Label

The Service Tag/Express Service Code is

located on your computer.

• Use the Service Tag to identify your

computer when you use

support.dell.com

or contact support.

• Enter the Express Service Code to direct

your call when contacting support

Drivers and Utilities Media

The Drivers and Utilities media is a CD

or DVD that may have shipped with your

computer.

• A diagnostic program for your computer

• Drivers for your computer

NOTE: Drivers and documentation updates

can be found at support.dell.com.

• Notebook System Software (NSS)

• Readme files

NOTE: Readme files may be included on

your media to provide last-minute updates

about technical changes to your computer

or advanced technical-reference material

for technicians or experienced users.

Operating System Media

The Operating System media is a CD or

DVD that may have shipped with your

computer.

Reinstall your operating system.

book.book Page 57 Tuesday, June 17, 2008 6:17 PM

58 Finding Information

Safety, Regulatory, Warranty, and

Support Documentation

This type of information may have

shipped with your computer. For

additional regulatory information, see the

Regulatory Compliance Homepage on

www.dell.com at the following location:

www.dell.com/regulatory_compliance.

• Warranty information

• Terms and Conditions (U.S. only)

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

Service Manual

The Service Manual for your computer

can be found at support.dell.com.

• How to remove and replace parts

• How to configure system settings

• How to troubleshoot and solve problems

Dell Technology Guide

The Dell Technology Guide is available at

support.dell.com.

• About your operating system

• Using and maintaining peripherals

• Understanding technologies such as

RAID, Internet, Bluetooth

®

wireless

technology, e-mail, and so on.

Microsoft Windows License Label

Your Microsoft Windows License is

located on your computer.

• Provides your operating system product

key.

Document/Media/Label Contents

book.book Page 58 Tuesday, June 17, 2008 6:17 PM

Getting Help 59

Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the

computer power and modem cables from all electrical outlets.

If you experience a problem with your computer, you can complete the

following steps to diagnose and troubleshoot the problem:

1

See "Solving Problems" on page 40for information and procedures that

pertain to the problem your computer is experiencing.

2

See

"Dell Diagnostics

" on page 38 for procedures on how to run Dell™

Diagnostics.

3

Fill out the "Diagnostics Checklist" on page 63.

4

Use Dell's extensive suite of online services available at Dell Support

(

support.dell.com

) for help with installation and troubleshooting

procedures. See "Online Services" on page 60 for a more extensive list of

Dell Support online.

5

If the preceding steps have not resolved the problem, see "Contacting

Dell" on page 64.

NOTE: Call Dell Support from a telephone near or at the computer so that the

support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express

Service Code to route the call directly to the proper support personnel. If you

do not have an Express Service Code, open the Dell Accessories folder,

double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and

Customer Service" on page 60.

NOTE: Some of the following services are not always available in all locations

outside the continental U.S. Call your local Dell representative for information on

availability.

book.book Page 59 Tuesday, June 17, 2008 6:17 PM

60 Getting Help

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™

hardware. Our support staff uses computer-based diagnostics to provide fast,

accurate answers.

To contact Dell's support service, see "Before You Call" on page 62, and then

see the contact information for your region or go to support.dell.com.

DellConnect™

DellConnect is a simple online access tool that allows a Dell service and

support associate to access your computer through a broadband connection,

diagnose your problem and repair it all under your supervision. For more

information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap

(Asian/Pacific countries only)

www.dell.com/jp

(Japan only)

www.euro.dell.com

(Europe only)

www.dell.com/la

(Latin American and Caribbean countries)

www.dell.ca

(Canada only)

You can access Dell Support through the following websites and e-mail addresses:

• Dell Support websites

support.dell.com

support.jp.dell.com

(Japan only)

support.euro.dell.com

(Europe only)

• Dell Support e-mail addresses

mobile_support@us.dell.com

support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only)

apsupport@dell.com

(Asian/Pacific countries only)

book.book Page 60 Tuesday, June 17, 2008 6:17 PM

Getting Help 61

• Dell Marketing and Sales e-mail addresses

apmarketing@dell.com

(Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

• Anonymous file transfer protocol (FTP)

ftp.dell.com

Log in as user:

anonymous

, and use your e-mail address as your password.

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to

the questions most frequently asked by Dell customers about their portable

and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the

subjects that correspond to your questions. For the telephone number to call

for your region, see "Contacting Dell" on page 64.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go

to support.dell.com, or you can call the automated order-status service. A

recording prompts you for the information needed to locate and report on

your order. For the telephone number to call for your region, see "Contacting

Dell" on page 64.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or

incorrect billing, contact Dell for customer assistance. Have your invoice or

packing slip handy when you call. For the telephone number to call for your

region, see "Contacting Dell" on page 64.

Product Information

If you need information about additional products available from Dell, or if

you would like to place an order, visit the Dell website at www.dell.com. For

the telephone number to call for your region or to speak to a sales specialist,

see "Contacting Dell" on page 64.

book.book Page 61 Tuesday, June 17, 2008 6:17 PM

62 Getting Help

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1

Call Dell to obtain a Return Material Authorization Number, and write it

clearly and prominently on the outside of the box.

For the telephone number to call for your region, see "Contacting Dell" on

page 64. Include a copy of the invoice and a letter describing the reason for

the return.

2

Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"

on page 63), indicating the tests that you have run and any error messages

reported by the Dell Diagnostics (see "Contacting Dell" on page 64).

3

Include any accessories that belong with the item(s) being returned

(power cables, software floppy disks, guides, and so on) if the return is for

credit.

4

Pack the equipment to be returned in the original (or equivalent) packing

materials.

You are responsible for paying shipping expenses. You are also responsible for

insuring any product returned, and you assume the risk of loss during

shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at

Dell’s receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s

automated-support telephone system direct your call more efficiently. You may also

be asked for your Service Tag (located on the back or bottom of your computer).

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"

on page 63). If possible, turn on your computer before you call Dell for

assistance and call from a telephone at or near the computer. You may be

asked to type some commands at the keyboard, relay detailed information

during operations, or try other troubleshooting steps possible only at the

computer itself. Ensure that the computer documentation is available.

CAUTION: Before working inside your computer, follow the safety instructions in

your Product Information Guide.

book.book Page 62 Tuesday, June 17, 2008 6:17 PM

Getting Help 63

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the

system’s start-up files. If the computer is connected to a printer, print each file.

Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

book.book Page 63 Tuesday, June 17, 2008 6:17 PM

64 Getting Help

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact

information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options.

Availability varies by country and product, and some services may not be

available in your area. To contact Dell for sales, technical support, or

customer service issues:

1

Visit

support.dell.com

.

2

Verify your country or region in the

Choose A Country/Region

drop-down

menu at the bottom of the page.

3

Click

Contact Us

on the left side of the page.

4

Select the appropriate service or support link based on your need.

5

Choose the method of contacting Dell that is convenient for you.

book.book Page 64 Tuesday, June 17, 2008 6:17 PM

Index 65

Index

B

beep codes, 31

C

CDs/DVDs

operating system, 57

computer

beep codes, 31

crashes, 43-44

stops responding, 43

contacting Dell, 64

D

Dell

contacting, 64

Factory Image Restore, 52

Dell Diagnostics, 38

Dell Factory Image Restore, 52

Dell Technology Guide, 58

DellConnect, 60

diagnostics

beep codes, 31

Dell, 38

documentation

Dell Technology Guide, 58

Service Manual, 58

drivers, 47

identifying, 47

reinstalling, 47

Drivers and Utilities media

about, 48

Dell Diagnostics, 38

E

ergonomics information, 58

error messages, 33

beep codes, 31

F

Factory Image Restore, 52, 54

Files and Settings Transfer

Wizard, 15

H

hardware

beep codes, 31

Dell Diagnostics, 38

book.book Page 65 Tuesday, June 17, 2008 6:17 PM

66 Index

I

Internet connection

about, 13

options, 13

setting up, 14

M

memory

problems, 42

messages

error, 33

O

operating system

Dell Factory Image Restore, 52

media, 53, 55

reinstalling, 57

System Restore, 50

Operating System CD/DVD, 57

P

phone numbers, 64

power

problems, 41

power light, 45

conditions, 41

printer

connecting, 13

setting up, 13

problems

beep codes, 31

blue screen, 44

computer crashes, 43-44

computer stops responding, 43

Dell Diagnostics, 38

error messages, 33

general, 43

memory, 42

power, 41

power light conditions, 41

program crashes, 43

program stops responding, 43

programs and Windows

compatibility, 44

restore to previous state, 50

software, 43-44

S

software

problems, 43-44

specifications, 19

Starting the Dell Diagnostics

From the Drivers and

Utilities media, 40

Starting the Dell Diagnostics

From Your Hard Drive, 39

support

contacting Dell, 64

System Restore, 50

enabling, 52

book.book Page 66 Tuesday, June 17, 2008 6:17 PM

Index 67

T

telephone numbers, 64

transferring information to a new

computer, 15

troubleshooting

Dell Diagnostics, 38

restore to previous state, 50

W

Windows Vista

Dell Factory Image Restore, 52

Program Compatibility wizard, 44

System Restore, 50

Windows XP

Device Driver Rollback, 48

Files and Settings Transfer

Wizard, 15

reinstalling, 57

System Restore, 50

wizards

Files and Settings Transfer

Wizard, 15

Program Compatibility wizard, 44

book.book Page 67 Tuesday, June 17, 2008 6:17 PM

68 Index

book.book Page 68 Tuesday, June 17, 2008 6:17 PM