Dell Alienware Aurora R5 Desktop Service Manual User En Us
alienware-aurora-r5-desktop - Aurora R5 Service Manual alienware-aurora-r5-desktop_service-manual_en-us
User Manual: Dell alienware-aurora-r5-desktop - Aurora R5 Service Manual
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Aurora R5 Service Manual Computer Model: Alienware Aurora R5 Regulatory Model: D23M Regulatory Type: D23M001 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. 2016 - 07 Rev. A00 Contents Before working inside your computer........................ 12 Before you begin ............................................................................................... 12 Safety instructions............................................................................................ 12 Recommended tools..........................................................................................13 Screw list............................................................................................................14 After working inside your computer........................... 15 Technical overview.............................................................. 16 Inside view of your computer............................................................................ 16 System-board components............................................................................... 17 Removing the stability foot.............................................19 Procedure...........................................................................................................19 Replacing the stability foot............................................. 21 Procedure...........................................................................................................21 Removing the left-side cover.........................................22 Procedure.......................................................................................................... 22 Replacing the left-side cover......................................... 24 Procedure.......................................................................................................... 24 Removing the right-side cover......................................25 Procedure.......................................................................................................... 26 Replacing the right-side cover...................................... 28 Procedure..........................................................................................................28 3 Removing the top-cover assembly.............................29 Prerequisites.....................................................................................................29 Procedure.......................................................................................................... 29 Replacing the top-cover assembly............................. 32 Procedure.......................................................................................................... 32 Post-requisites..................................................................................................32 Removing the bottom cover.......................................... 33 Prerequisites.....................................................................................................33 Procedure..........................................................................................................33 Replacing the bottom cover...........................................35 Procedure..........................................................................................................35 Post-requisites..................................................................................................35 Removing the 3.5-inch hard drive................................36 Prerequisites.....................................................................................................36 Procedure..........................................................................................................36 Replacing the 3.5-inch hard drive................................40 Procedure..........................................................................................................40 Post-requisites................................................................................................. 40 Removing the 2.5-inch hard drives.............................. 41 Prerequisites......................................................................................................41 Procedure...........................................................................................................41 Replacing the 2.5-inch hard drives..............................45 Procedure..........................................................................................................45 Post-requisites..................................................................................................45 4 Removing the power-supply unit................................ 46 Prerequisites.....................................................................................................46 Procedure..........................................................................................................46 Replacing the power-supply unit................................. 53 Procedure..........................................................................................................53 Post-requisites..................................................................................................53 Removing the processor-cooling assembly...........54 Prerequisites.....................................................................................................54 Procedure..........................................................................................................55 Replacing the processor-cooling assembly............57 Procedure.......................................................................................................... 57 Post-requisites.................................................................................................. 57 Removing the coin-cell battery.................................... 58 Prerequisites.....................................................................................................58 Procedure..........................................................................................................58 Replacing the coin-cell battery.....................................60 Procedure..........................................................................................................60 Post-requisites................................................................................................. 60 Removing the memory modules................................... 61 Prerequisites......................................................................................................61 Procedure...........................................................................................................61 Replacing the memory modules.................................. 63 Procedure..........................................................................................................63 Post-requisites..................................................................................................65 5 Removing the solid-state drive.................................... 66 Prerequisites.....................................................................................................66 Procedure..........................................................................................................66 Replacing the solid-state drive.....................................68 Procedure..........................................................................................................68 Post-requisites..................................................................................................69 Removing the graphics card...........................................70 Prerequisites..................................................................................................... 70 Procedure........................................................................................................... 71 Replacing the graphics card........................................... 73 Procedure.......................................................................................................... 73 Post-requisites.................................................................................................. 73 Removing the processor fan and heat-sink assembly.................................................................................. 74 Prerequisites..................................................................................................... 74 Procedure.......................................................................................................... 74 Replacing the processor fan and heat-sink assembly.................................................................................. 76 Procedure.......................................................................................................... 76 Post-requisites.................................................................................................. 76 Removing the processor...................................................77 Prerequisites......................................................................................................77 Procedure...........................................................................................................77 Replacing the processor...................................................78 Procedure.......................................................................................................... 78 Post-requisites.................................................................................................. 79 6 Removing the wireless card........................................... 80 Prerequisites.................................................................................................... 80 Procedure..........................................................................................................80 Replacing the wireless card............................................ 82 Procedure..........................................................................................................82 Post-requisites................................................................................................. 83 Removing the antenna..................................................... 84 Prerequisites.....................................................................................................84 Procedure..........................................................................................................84 Replacing the antenna...................................................... 87 Procedure.......................................................................................................... 87 Post-requisites..................................................................................................87 Removing the front-chassis fan................................... 88 Prerequisites.....................................................................................................88 Procedure..........................................................................................................88 Replacing the front-chassis fan.....................................91 Procedure...........................................................................................................91 Post-requisites.................................................................................................. 91 Removing the top-chassis fan.......................................92 Prerequisites.....................................................................................................92 Procedure.......................................................................................................... 92 Replacing the top-chassis fan....................................... 95 Procedure..........................................................................................................95 Post-requisites..................................................................................................95 7 Removing the optical drive.............................................96 Prerequisites.....................................................................................................96 Procedure..........................................................................................................96 Replacing the optical drive........................................... 100 Procedure........................................................................................................ 100 Post-requisites................................................................................................100 Removing the front bezel .............................................. 101 Prerequisites.................................................................................................... 101 Procedure......................................................................................................... 101 Replacing the front bezel...............................................104 Procedure........................................................................................................ 104 Post-requisites................................................................................................104 Removing the power-button board.......................... 105 Prerequisites................................................................................................... 105 Procedure........................................................................................................ 105 Replacing the power-button board........................... 107 Procedure.........................................................................................................107 Post-requisites................................................................................................ 107 Removing the rear trim cover......................................108 Prerequisites................................................................................................... 108 Procedure........................................................................................................ 108 Replacing the rear trim cover....................................... 110 Procedure......................................................................................................... 110 Post-requisites.................................................................................................110 8 Removing the system board.......................................... 111 Prerequisites..................................................................................................... 111 Procedure......................................................................................................... 112 Replacing the system board..........................................115 Procedure......................................................................................................... 115 Post-requisites................................................................................................. 115 Entering the Service Tag in the BIOS setup program..................................... 116 BIOS setup program........................................................... 117 Overview........................................................................................................... 117 Entering BIOS setup program.......................................................................... 117 System setup options.......................................................................................117 Clearing forgotten passwords......................................................................... 122 Prerequisites..............................................................................................122 Procedure...................................................................................................123 Post-requisites.......................................................................................... 124 Clearing CMOS Settings.................................................................................. 125 Prerequisites..............................................................................................125 Procedure...................................................................................................125 Post-requisites.......................................................................................... 126 Flashing the BIOS................................................................127 Technology and components...................................... 128 Audio................................................................................................................128 Downloading the audio driver...................................................................128 Identifying the audio controller................................................................ 128 Changing the audio settings.....................................................................129 Graphics...........................................................................................................129 Downloading the graphics driver..............................................................130 Identifying the display adapter.................................................................130 Changing the screen resolution................................................................130 9 Rotating the display................................................................................... 131 USB.................................................................................................................. 133 Downloading the USB 2.0 and USB 3.0 driver.......................................... 133 Identifying the USB drivers....................................................................... 133 Enabling or disabling the USB in BIOS setup program.............................134 Fixing a no-boot issue caused by USB emulation.................................... 134 Wi-Fi.................................................................................................................134 Turning on or off Wi-Fi...............................................................................135 Downloading the Wi-Fi driver....................................................................135 Identifying the Wireless drivers................................................................ 135 Configuring the Wi-Fi.................................................................................136 Bluetooth.........................................................................................................136 Turning on or off Bluetooth.......................................................................136 Pairing the Bluetooth-enabled devices.................................................... 136 Removing the Bluetooth device................................................................ 137 Transferring files between devices using Bluetooth................................138 Hard drive........................................................................................................ 139 Identifying the hard drive......................................................................... 139 Identifying the hard drive in BIOS setup program....................................139 Chipset.............................................................................................................139 Downloading the chipset driver................................................................139 Identifying the chipset..............................................................................140 Memory.............................................................................................................141 Checking the system memory in Windows...............................................142 Checking the system memory in BIOS setup program.............................142 Testing memory using ePSA..................................................................... 142 Processors....................................................................................................... 142 Identifying the processors in Windows.....................................................142 Checking the processor usage in the task manager................................ 143 Operating System............................................................................................144 Service Tag location........................................................................................ 144 Device driver....................................................................................................144 Intel Chipset Software Installation Utility................................................ 144 Video drivers..............................................................................................145 10 Intel Serial IO driver...................................................................................146 Intel Trusted Execution Engine Interface................................................. 147 Intel Wireless-AC 8260 Wi-Fi and Bluetooth drivers................................148 BIOS overview..................................................................................................149 Boot menu................................................................................................. 149 Boot menu enhancements........................................................................149 Timing key sequences...............................................................................149 System diagnostic lights............................................... 150 Getting help and contacting Alienware................... 151 Self-help resources...........................................................................................151 Contacting Alienware.......................................................................................151 11 Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. Windows 10: Click or tap Start → Power → Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3 Disconnect your computer and all attached devices from their electrical outlets. 4 Disconnect all cables such as telephone cables, network cables, and so on, from your computer. 5 Disconnect all attached devices and peripherals, such as keyboard, mouse, monitor, and so on, from your computer. 6 Remove any media card and optical disc from your computer, if applicable. 7 After the computer is unplugged, press and hold the power button for 5 seconds to ground the system board. Safety instructions Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety. WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. 12 WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet. CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean. CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance. CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components. CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the mediacard reader. Recommended tools The procedures in this document may require the following tools: • Philips screwdriver • Flat-head screwdriver 13 • Plastic scribe Screw list The following table provides the list of screws that are used for securing different components to Alienware Aurora R5. Component Secured to Screw type Quantit y 3.5-inch hard-drive cage Chassis #6-32 X 1/4'' 2 2.5-inch hard-drive cage Chassis #6-32 X 1/4'' 4 Power-supply unit hinge Chassis #6-32 X 1/4'' 6 #6-32 X 1/4'' BLK 3 Power-supply unit Power-supply unit hinge #6-32 X 1/4'' 4 #6-32 X 1/4'' 2 Optical-drive assembly Chassis #6-32 X 1/4'' 2 System board Chassis #6-32 X 1/4'' 8 Top cover Chassis #6-32 X 1/4'' 2 Top I/O assembly Chassis #6-32 X 1/4'' BLK 4 Processor-cooling assembly bracket Chassis #6-32 X 1/4'' BLK 2 Processor-cooling assembly radiator Processorcooling assembly bracket #6-32 X 1/4'' BLK 4 Top-chassis fan assembly Chassis #6-32 X 1/4'' Top-chassis fan bracket Chassis #6-32 X 1/4'' BLK 1 Antenna assembly Chassis #6-32 X 1/4'' 2 Power-button board Top cover M3 X 4 2 Rubber foot Bottom cover M3 X 4 4 M.2 SSD card System board Standoff M2 1 M2 X 2.5 1 Power-supply unit bracket 1 Optical-drive bracket Optical drive M2 X 2.5 1 WLAN bracket System board M2 X 2.5 1 14 After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets. 5 Turn on your computer. 15 Technical overview WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Inside view of your computer 1 16 power-supply unit 2 optical-drive assembly 3 top cover 4 top-chassis fan 5 system board 6 processor fan and heat-sink assembly 7 graphics card 8 right-side cover System-board components 1 top-chassis fan (TOP_FAN) 2 processor-cooling assembly pump-fan connector (PUMP_FAN) 3 processor-fan connector (CPU_FAN) 4 memory-module slot 1 (XMM1) 5 memory-module slot 2 (XMM2) 6 memory-module slot 3 (XMM3) 17 7 memory-module slot 4 (XMM4) 8 front-chassis fan connector (FRONT_FAN) 9 SATA 6 Gbps drive connector (SATA1) 10 SATA 6 Gbps drive connector (SATA2) 11 SATA 6 Gbps drive connector (SATA3) 12 SATA 6 Gbps drive connector (SATA4) 13 solid-state drive slot (M.2 SSD) 14 CMOS reset jumper (CMOS JUMPER) 15 Password reset jumper (PASSWORD JUMPER) 16 PCI-Express x16 slot (SLOT4) 17 LED controller connector (LED_CONTROLLER) 18 PCI-Express x4 slot (SLOT3) 19 PCI-Express x4 slot (SLOT2) 20 PCI-Express x16 slot (SLOT1) 21 graphics-card power connector (GPU_POWER) 22 wireless-card slot (M.2 WIFI) 23 processor socket (CPU1) 18 Removing the stability foot WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the computer on a clean and flat surface with the bottom cover facing up. 2 Pull the securing tab to release the stability foot from the slots on the bottom cover. 19 3 4 20 Lift the stability foot off the bottom cover. 1 bottom cover 3 securing tab Lay the computer on its side. 2 stability foot Replacing the stability foot WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the computer on a clean and flat surface with the bottom cover facing up. 2 Align the tabs on the stability foot with the slots on the bottom cover and snap the stability foot to lock it in place. 3 Turn the computer over and place it in upright position. 21 Removing the left-side cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: Ensure that you remove the security cable and security screw from the security-cable slot (if applicable). 1 22 Pull the side-panel release latch. 2 Release the left-side cover away from the chassis and then lift it from the computer. 1 side-panel release latch 3 left-side cover 2 top cover 23 Replacing the left-side cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the left-side cover with the slots on the chassis and snap the left-side cover to lock it in place. 24 Removing the right-side cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. 25 Procedure 1 Carefully pry around the edges of the right-side cover from the chassis. 1 2 26 chassis 2 right-side cover Disconnect the lighting cable from the right-side cover. 3 Lift the right-side cover off the chassis. 1 right-side cover 2 lighting cable 27 Replacing the right-side cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Connect the lighting cable to the right-side cover. 2 Align the tabs on the right-side cover with the slots on the chassis and snap the right-side cover to lock it in place. 28 Removing the top-cover assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Remove the right-side cover. Procedure 1 Remove the screws that secure the top cover to the chassis. 2 Disconnect the lighting cable from the top cover. 29 3 4 30 Slide the lighting cable through the slot on the chassis. 1 lighting cable 2 chassis 3 screws (2) 4 top cover Starting from the rear, release the tabs on the top cover from the slots on the chassis. 5 Lift the top cover off the chassis. 1 top cover 2 slot 3 lighting cable 4 chassis 31 Replacing the top-cover assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Slide the lighting cable through the slot on the chassis. 2 Align the tabs on the top cover with the slots on the chassis and snap the top cover into place. 3 Connect the lighting cable to the top cover. 4 Replace the screws that secure the top cover to the chassis. Post-requisites 1 Replace the right-side cover. 2 Replace the left-side cover. 32 Removing the bottom cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover. Procedure 1 Place the computer on a clean and flat surface with the bottom cover facing up. 2 Press the securing tabs to release the bottom cover from the slots on the chassis. 33 3 4 34 Lift the bottom cover from the chassis. 1 bottom cover 3 securing tabs (4) 2 Tilt the computer back to the upright position. chassis Replacing the bottom cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Tilt the computer towards the front until the base is facing up. 2 Align the tabs on the bottom cover with the slots on the chassis and snap the bottom cover to lock it in place. 3 Turn the computer over and place it in upright position. Post-requisites Replace the left-side cover. 35 Removing the 3.5-inch hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover. Procedure 1 36 Disconnect the data and power cables from the hard drive. 2 3 Press the release tabs on the hard-drive assembly and slide the hard-drive assembly out of the hard-drive cage. 1 data cable 2 power cable 3 hard-drive cage 4 release tabs 5 hard-drive assembly Pry the hard-drive bracket to release the tabs on the bracket from the slots on the hard drive. 37 4 Lift the hard drive off the hard-drive bracket. NOTE: Note the orientation of the hard drive so that you can replace it correctly. 5 38 1 hard drive 3 tabs (4) 2 hard-drive bracket Remove the screws that secure the hard-drive cage to the chassis. 6 Slide and lift the hard-drive cage off the chassis. 1 chassis 3 hard-drive cage 2 screws (2) 39 Replacing the 3.5-inch hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the tabs on the hard-drive cage with the slots on the chassis and slide the hard-drive cage into the chassis. 2 Replace the screws that secure the hard-drive cage to the chassis. 3 Place the hard drive into the hard-drive bracket and align the tabs on the bracket with the slots on the hard drive. 4 Snap the hard-drive bracket into the hard drive. 5 Slide the hard-drive assembly into the hard-drive cage until it snaps into place. 6 Connect the data and power cables to the hard drive. Post-requisites Replace the left-side cover. 40 Removing the 2.5-inch hard drives WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover. Procedure 1 Disconnect the data and power cables from the hard drive. 41 2 3 42 Press the release tabs on the hard-drive assembly and slide the hard-drive assembly out of the hard-drive cage. 1 data cable 2 power cable 3 hard-drive cage 4 release tabs 5 hard-drive assembly Pry the hard-drive bracket to release the tabs on the bracket from the slots on the hard drive. 4 Lift the hard drive off the hard-drive bracket. NOTE: Note the orientation of the hard drive so that you can replace it correctly. 5 1 hard drive 3 tabs (4) 2 hard-drive bracket Remove the screws that secure the hard-drive cage to the chassis. 43 6 44 Slide and lift the hard-drive cage off the chassis. 1 chassis 3 hard-drive cage 2 screws (2) Replacing the 2.5-inch hard drives WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the tabs on the hard-drive cage with the slots on the chassis and slide the hard-drive cage into the chassis. 2 Replace the screws that secure the hard-drive cage to the chassis. 3 Place the hard drive into the hard-drive bracket and align the tabs on the bracket with the slots on the hard drive. 4 Snap the hard-drive bracket into the hard drive. 5 Slide the hard-drive assembly into the hard-drive cage until it snaps into place. 6 Connect the data cable and power cable to the hard drive. Post-requisites Replace the left-side cover. 45 Removing the power-supply unit WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover. Procedure NOTE: Note the routing of all cables as you remove them so that you can reroute them correctly after you replace the power supply. 1 46 Lay the computer on the right side. 2 Slide the power supply unit release latches towards the top of the computer. 1 power-supply unit 3 power supply unit release latches (2) 2 chassis 47 3 48 Lift the power-supply unit while pressing and holding the graphics-card bracket. 1 power-supply unit 3 chassis 2 graphics-card bracket 4 Rotate the power-supply unit away from the chassis. 1 power-supply unit 5 Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card. 6 Disconnect the power cables from the optical drive and hard drives. 49 7 Disconnect the processor-power cable and system-board power cable from the system board. 1 power-supply unit 2 hard-drive power cable 3 graphics-card power cables (2) 4 releasing clips (2) 5 hard-drive power cable 6 processor-power cable 7 optical-drive power cable 8 system-board power cable 8 Rotate the power-supply unit towards the chassis until the unit snaps into place. 9 Remove the screws that secure the power-supply unit bracket to the power-supply unit. 50 10 Lift the power-supply unit bracket off the power-supply unit. 11 1 chassis 2 screws (2) 3 power-supply unit bracket 4 power-supply unit Remove the screws that secure the power-supply unit to the chassis. 51 12 Lift the power-supply unit, along with the cables, off the chassis. 52 1 chassis 3 screws (4) 2 power-supply unit Replacing the power-supply unit WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the power supply on the chassis. 2 Align the screw holes on the power-supply unit with the screw holes on the chassis. 3 Replace the screws that secure the power-supply unit to the chassis. 4 Align the screw holes on the power-supply unit bracket with the screw holes on the power-supply unit. 5 Replace the screws that secure the power-supply unit bracket to the power-supply unit. 6 Slide the power supply unit release latches towards the top of the computer. 7 Lift and rotate the power-supply unit away from the chassis while pressing and holding the graphics-card bracket. 8 Connect the power cables to the graphics card, hard drives, and optical drive. 9 Connect the processor-power cable and system-board power cable to the system board. 10 Rotate the power-supply unit towards the chassis until the unit snaps into place. 11 Slide the power supply unit release latches towards the bottom of the computer. Post-requisites Replace the left-side cover. 53 Removing the processorcooling assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Remove the right-side cover. 3 Remove the top cover. 54 Procedure 1 Remove the screws that secure the radiator and fan assembly to the radiator and fan cage. 1 screws (4) 2 radiator and fan cage 2 Follow the procedure from step 1 to step 4 in "Removing the power-supply unit". 3 Disconnect the processor-cooling assembly cables from the system board. 4 In sequential order (as indicated on the processor cooler), loosen the captive screws that secure the processor cooler to the system board. 55 5 56 Lift the processor-cooling assembly along with the cables off the computer. 1 processor-cooling assembly 2 processor-cooling assembly cables 3 system board 4 captive screws (4) Replacing the processorcooling assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Slide the radiator and fan assembly into the radiator and fan cage. 2 Align the screw holes on the radiator and fan assembly with the screw holes on the radiator and fan cage. 3 Replace the screws that secure the radiator and fan assembly to the radiator and fan cage. 4 Align the screw holes on the processor cooler with the screw holes on the system board. 5 In sequential order (indicated on the processor cooler), tighten the captive screws that secure the processor cooler to the system board. 6 Connect the processor-cooling assembly cables to the system board. 7 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 8 Replace the screws that secure the radiator and fan assembly to the chassis. Post-requisites 1 Replace the top cover. 2 Replace the right-side cover. 3 Replace the left-side cover. 57 Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery. Prerequisites 1 Remove the left-side cover. 2 Follow the procedure from step 1 to step 4 in "Removing the power-supply unit". Procedure 1 58 Using a plastic scribe, press the battery-release lever away from the coincell battery until the coin-cell battery pops up. 2 Lift the coin-cell battery out of its socket. 1 battery-release lever 2 plastic scribe 3 coin-cell battery 4 coin-cell battery socket 59 Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Insert a new coin-cell battery (CR2032) into the battery socket with the positive side facing up, and snap the battery into place. Post-requisites 1 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 2 Replace the left-side cover. 60 Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Follow the procedure from step 1 to step 4 in "Removing the power-supply unit". Procedure 1 Locate the memory-module slots on the system board. For more information, see "System-board components". 2 Push the securing clips away from the memory module. 61 3 Grasp the memory module near the securing clip, and then gently ease the memory module out of the memory-module slot. NOTE: Repeat step 2 to step 3 to remove any other memory modules installed in your computer. CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch the components on the memory module. 62 1 memory module 2 securing clips (2) 3 memory-module slot 4 system board Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Ensure that the securing clips are extended away from the memorymodule slot. 2 Align the notch on the memory module with the tab on the memorymodule slot. 63 3 Insert the memory module into the memory-module slot and press the memory module down until it snaps into position and the securing clips lock in place. 1 memory module 2 securing clips (2) 3 memory-module slot 4 system board NOTE: Use slots XMM1 and XMM2 if you need to use two memory modules. For more information, see System-board components. The following table lists the available memory configuration matrix: 64 Slot Configur ation XMM1 XMM2 8 GB 4 GB 4 GB 16 GB 8 GB 8 GB 24 GB 4 GB 32 GB 64 GB XMM3 XMM4 4 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 16 GB 16 GB 16 GB 16 GB Post-requisites 1 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 2 Replace the left-side cover. 65 Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state. Prerequisites 1 Remove the left-side cover. 2 Follow the procedure from step 1 to step 4 in "Removing the power-supply unit". Procedure 1 Locate the solid-state drive slot on the system board. For more information, see "System-board components". 2 Remove the screw that secures the solid-state drive to the system board. 66 3 Slide and lift the solid-state drive off the system board. 1 solid-state drive 2 screw 3 solid-state drive slot 4 system board 67 Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure 1 Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2 Insert the solid-state drive at a 45-degree angle into the system board. 68 3 Press the other end of the solid-state drive down and replace the screw that secure the solid-state drive to the system board. 1 solid-state drive 2 notch 3 tab 4 screw 5 solid-state drive slot 6 system board Post-requisites 1 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 2 Replace the left-side cover. 69 Removing the graphics card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Follow the procedure from step 1 to step 4 in "Removing the power-supply unit". 70 Procedure 1 Lift to release the graphics-card bracket from the chassis. 1 2 graphics-card bracket 2 graphics card Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card. 71 3 72 Push the securing tab on the PCIe slot away from the graphics card, grasp the card by its top corner, and ease it out of the slot. 1 power cables 2 releasing clips (2) 3 graphics card 4 securing tab Replacing the graphics card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the graphics card with the slot on the system board. 2 Place the card into the slot and press down firmly until the graphics card snaps into place. 3 Connect the power cables to the graphics card. 4 Slide the tab on the graphics-card bracket into the slot on the chassis and snap it into place. Post-requisites 1 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 2 Replace the left-side cover. 73 Removing the processor fan and heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. Prerequisites 1 Remove the left-side cover. 2 Follow the procedure from step 1 to step 4 in "Removing the power-supply unit". Procedure 1 Disconnect the processor-fan cable from the system board. 2 Loosen the captive screws that secure the processor fan and heat-sink assembly to the system board. 74 3 Lift the processor fan and heat-sink assembly off the system board. 1 processor-fan cable 3 processor fan and heat-sink assembly 2 captive screws (4) 75 Replacing the processor fan and heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: The original thermal grease can be reused if the original processor and heat-sink assembly are reinstalled together. CAUTION: If either the processor or the heat-sink assembly is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved. 1 Place the processor fan and heat-sink assembly on the processor. 2 Align the captive screws on the processor fan heat-sink assembly with the screw holes on the system board. 3 Tighten the captive screws that secure the processor fan and heat-sink assembly to the system board. 4 Connect the processor-fan cable to the system board. Post-requisites 1 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 2 Replace the left-side cover. 76 Removing the processor WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Follow the procedure from step 1 to step 4 in "Removing the power-supply unit". 3 Remove the processor fan and heat-sink assembly or processor-cooling assembly (as applicable). Procedure 1 Press the release lever down and then push it away from the processor to release it from the tab. 2 Extend the release lever completely and open the processor cover. 3 Lift the processor off the processor socket. 1 release lever 2 alignment post 3 tab 4 processor cover 5 processor socket 6 processor 77 Replacing the processor WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved. NOTE: A new processor ships with a thermal pad in the package. In some cases, the processor may ship with the thermal pad attached to it. Procedure 1 Ensure that the release lever on the processor socket is fully extended and the processor cover is fully open. CAUTION: Position the processor correctly in the processor socket to avoid permanent damage to the processor. 2 Align the pin-1 corner on the processor with the pin-1 corner on the processor socket, and then place the processor in the processor socket. CAUTION: Ensure that the processor-cover notch is positioned underneath the alignment post. 3 78 When the processor is fully seated in the socket, close the processor cover. 4 Pivot the release lever down and place it under the tab on the processor cover. 1 processor socket 2 processor 3 alignment post 4 tab 5 processor cover 6 release lever Post-requisites 1 Replace the processor fan and heat-sink assembly or processor-cooling assembly (as applicable). 2 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 3 Replace the left-side cover. 79 Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Follow the procedure from step 1 to step 4 in "Removing the power-supply unit". Procedure 1 Remove the screw that secures the wireless card to the system board. 2 Lift the wireless-card bracket off the wireless card. 3 Disconnect the antenna cables from the wireless card. 80 4 Slide and remove the wireless card from the wireless-card slot. 1 wireless-card bracket 2 screw 3 antenna cables 4 wireless-card slot 5 wireless card 81 Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the notch on the wireless card with the tab on the wireless-card slot. 2 Slide the wireless card at an angle into the wireless-card slot. 3 Connect the antenna cables to the wireless card. 4 Place the wireless-card bracket on the wireless card. 82 5 Replace the screw that secures the wireless card to the system board. 1 wireless card 2 notch 3 tab 4 antenna cables 5 screw 6 wireless-card bracket Post-requisites 1 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 2 Replace the left-side cover. 83 Removing the antenna WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Remove the right-side cover. 3 Remove the top cover. Procedure 1 Disconnect the antenna cables from the wireless card. 2 Note the antenna-cable routing and remove the antenna cables from the routing guides inside the chassis. 84 3 4 Push down the antenna cables towards the top of the computer through the cable-routing slot on the chassis. 1 antenna cables 3 chassis 2 routing guides Remove the antenna cables from the routing guides on the chassis. 85 5 86 Pry the antenna off the chassis. 1 antenna 3 routing guides 2 antenna cables Replacing the antenna WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Adhere the antenna to the chassis. 2 Route the antenna cables through the routing guides on the chassis and slide the cables through the cable-routing slot on the chassis. 3 Route the antenna cables through the routing guides inside the chassis. 4 Connect the antenna cables to the wireless card. Post-requisites 1 Replace the top cover. 2 Replace the right-side cover. 3 Replace the left-side cover. 87 Removing the front-chassis fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Follow the procedure from step 1 to step 4 in "Removing the power-supply unit". 3 Remove the graphics card. Procedure 1 Disconnect the front-chassis fan cable from the system board. 2 Push the tab to release the front-chassis fan from the chassis. 88 3 Slide and lift the chassis fan off the chassis. 1 tab 3 front-chassis fan cable 2 front-chassis fan 89 4 90 Spread apart the tabs on the front-chassis fan bracket and lift the frontchassis fan along with its cable off the bracket. 1 front-chassis fan cable 3 front-chassis fan 2 front-chassis fan bracket Replacing the front-chassis fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the tabs on the front-chassis fan bracket with the front-chassis fan and press down on the fan until it snaps into position. 2 Align the tabs on the front-chassis fan with the slots on the chassis and slide the fan until it snaps into position. 3 Connect the front-chassis fan cable to the system board. Post-requisites 1 Replace the graphics card. 2 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 3 Replace the left-side cover. 91 Removing the top-chassis fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Follow the procedure from step 1 to step 4 in "Removing the power-supply unit". Procedure 1 Remove the screw that secures the top-chassis fan to the chassis. 2 Disconnect the top-chassis fan cable from the system board. 92 3 Remove the top-chassis fan from the chassis. 1 chassis 2 screw 3 top-chassis fan 4 top-chassis fan cable 4 Remove the top-chassis fan cable from the routing guide on the topchassis fan bracket. 5 Push the rubber grommets through the holes at each corner of the fan to release top-chassis fan from the bracket. 93 6 94 Lift the top-chassis fan off the top-chassis fan bracket. 1 top-chassis fan cable 2 routing guide 3 rubber grommets (4) 4 top-chassis fan bracket 5 top-chassis fan Replacing the top-chassis fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the holes on the top-chassis fan with the holes on the top-chassis fan bracket. 2 Insert the ends of the rubber grommets through the holes at each corner of the fan. 3 Align the grommets in the fan with the holes at each corner of the topchassis fan bracket and pull through until they snap into place. 4 Route the top-chassis fan cable through the routing guide on the bracket. 5 Align the tabs on the top-chassis fan with the slots on the chassis and slide the fan until it snaps into position. 6 Replace the screw that secures the top-chassis fan to the chassis. 7 Connect the top-chassis fan cable to the system board. Post-requisites 1 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 2 Replace the left-side cover. 95 Removing the optical drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Follow the procedure from step 1 to step 4 in "Removing the power-supply unit". Procedure 1 96 Disconnect the power and data cable from the optical-drive assembly. 2 Pull the securing tab to release the optical-drive assembly from the chassis. 1 optical-drive assembly 2 optical drive 3 securing tab 4 power cable 5 data cable 97 3 Push to slide the optical-drive assembly out through the front of the computer. 1 4 98 optical-drive assembly 2 chassis Remove the screw that secures the optical-drive bracket to the optical drive. 1 screw 3 optical drive 2 optical-drive bracket 5 Gently pull and disconnect the optical-drive bezel from the optical drive. 1 optical-drive bezel 2 optical drive 99 Replacing the optical drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align and snap the optical-drive bezel to the optical drive. 2 Align the screw hole on the optical-drive bracket with the screw hole on the optical drive. 3 Replace the screw that secures the optical-drive bracket to the optical drive. 4 Lift the securing tab and slide the optical-drive assembly through the front of the computer until the securing tab snaps into place. 5 Connect the data and power cables to the optical drive. Post-requisites 1 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 2 Replace the left-side cover. 100 Removing the front bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Remove the right-side cover. 3 Follow the procedure from step 1 to step 3 in "Removing the optical drive". 4 Remove the top cover. Procedure 1 Place the computer in an upright position. 101 2 102 Grasp and release the front bezel tabs sequentially from the top, by moving them outward from the front panel. 1 front bezel 3 tabs 2 chassis 3 Rotate and pull the front bezel away from the front of the computer to release the tabs on the front bezel from the slots on the front panel. 1 chassis 3 front bezel 2 tabs 103 Replacing the front bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align and insert the front bezel tabs into the front panel slots. 2 Rotate the front bezel towards the computer until the front bezel tabs snap into place. Post-requisites 1 Replace the top cover. 2 Follow the procedure from step 4 to step 5 in "Replacing the optical drive". 3 Replace the right-side cover. 4 Replace the left-side cover. 104 Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Remove the right-side cover. 3 Remove the top cover. Procedure 1 Note the power-button module cable routing and remove the cable from the routing guides on the top cover. 2 Remove the screws that secure the power-button module to the top cover. 105 3 Lift the power-button module off the top cover. 1 top cover 2 power-button module 3 screws (2) 4 routing guide 5 power-button module cable 4 Release the power-button board from under the tabs on the power-button board bracket. 5 Lift the power-button board along with the cable off the power-button board bracket. 106 1 power-button board bracket 2 power-button board 3 tabs (4) 4 power-button module cable Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align and slide the power-button board on the power-button board bracket and snap it into place. 2 Align the screw holes on the power-button module with the screw holes on the top cover. 3 Replace the screws that secure the power-button module to the top cover. 4 Route the power-button module cable through the routing guide on the top cover. Post-requisites 1 Replace the top cover. 2 Replace the right-side cover. 3 Replace the left-side cover. 107 Removing the rear trim cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Remove the right-side cover. 3 Remove the top cover. Procedure 1 108 Place the computer in an upright position. 2 Using the tab, slide and remove the rear trim cover from the chassis. 1 chassis 2 rear trim cover 109 Replacing the rear trim cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the rear trim cover with the slots on the chassis and snap the cover to lock it in place. Post-requisites 1 Replace the top cover. 2 Replace the right-side cover. 3 Replace the left-side cover. 110 Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board. NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect the cables correctly after you replace the system board. Prerequisites 1 Remove the left-side cover. 2 Follow the procedure from step 1 to step 4 in "Removing the power-supply unit". 3 Remove the memory modules. 4 Remove the solid-state drive. 5 Remove the wireless card. 6 Remove the processor fan and heat-sink assembly . 7 Remove the graphics card. 8 Remove the processor. 111 Procedure NOTE: Note the routing of all cables as you remove them so that you can reroute them correctly after you replace the system board. For information on system board connectors, see "System-board components". 112 1 2 Disconnect all the cables connected to the system-board assembly. 1 Top panel USB cables (SSUSB) 2 SATA 6 Gbps drive cable (SATA1) 3 SATA 6 Gbps drive cable (SATA2) 4 system board 5 front-panel audio cable (F_AUDIO) 6 LED controller cable (LED_CONTROLLER) 7 graphics-card power cable (GPU_POWER) 8 processor power cable (ATX_CPU) 9 top-chassis fan cable (TOP_FAN) 10 system-board power cable 11 front-chassis fan cable (FRONT_FAN) Remove the screws that secure the system-board assembly to the chassis. 113 3 114 Lift the system-board assembly out of the chassis. 1 chassis 3 screws (8) 2 system board Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board. Procedure 1 Align the system-board assembly with the slots on the chassis and place the system-board assembly in position. 2 Slide the system-board assembly to engage the latches that secure it to the chassis. 3 Replace the screws that secure the system-board assembly to the chassis. 4 Route and connect the cables that you disconnected from the systemboard assembly. Post-requisites 1 Replace the processor. 2 Replace the graphics card. 3 Replace the processor fan and heat-sink assembly. 4 Replace the wireless card. 5 Replace the solid-state drive. 6 Replace the memory modules. 7 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 8 Replace the left-side cover. 115 Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the AlienHead logo is displayed to enter the BIOS setup program. 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field. 116 BIOS setup program Overview CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS setup program, it is recommended that you write down the BIOS setup program screen information for future reference. Use BIOS setup program to: • Get information about the hardware installed in your computer, such as the amount of RAM, the size of the hard drive, and so on. • Change the system configuration information. • Set or change a user-selectable option, such as the user password, type of hard drive installed, enabling or disabling base devices, and so on. Entering BIOS setup program 1 Turn on (or restart) your computer. 2 During POST, when the AlienHead logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then, turn off your computer and try again. System setup options NOTE: Depending on your computer and its installed devices, the items listed in this section may or may not appear. 117 Main System Date Displays the current date in mm/dd/yyyy format. System Time Displays the current time in hh:mm:ss format. BIOS Information BIOS Version Displays the BIOS version number. Product Information Product Name Displays the product name. Default: Alienware Aurora R5. Service Tag Displays the service tag of your computer. Asset Tag Displays the asset tag of your computer. Memory Information System Memory Displays the total computer memory installed. Memory Speed Displays the memory speed. CPU Information 118 CPU Type Displays the processor type CPU Speed Displays the speed of the processor. CPU ID Displays the processor identification code. Cache L1 Displays the processor L1 cache size. Cache L2 Displays the processor L2 cache size. Cache L3 Displays the processor L3 cache size. Advanced Advanced BIOS Features Intel SpeedStep Allows you to enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. Virtualization Allows you to enable or disable Intel Virtualization Technology feature for the processor. VT for Direct I/O Allows you to enable or disable Intel Virtualization Technology feature for the Direct I/O. SATA Operation Allows you to configure the operating mode of the integrated SATA hard drive controller. Intel Ready Mode Technology Allows you to enable or disable the Intel Ready Mode Technology. Intel Software Guard Extensions Allows you to enable or disable Intel Software Guard Extensions. BIOS Recovery from Hard Drive Allows you to enable or disable BIOS Recovery from hard drive. USB Configuration Front USB Ports Allows you to enable or disable the front USB ports. Rear USB Ports Allows you to enable or disable the rear USB ports. Power Options Numlock Key Allows you to set the status of the Num Lock key during boot to On or Off. Wake Up by Integrated LAN Allow the computer to be powered on by special LAN signals. AC Recovery Sets what action the computer takes when power is restored. 119 Advanced Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled. USB Wake Support (S3) Allows you to enable the USB devices to wake the system from Standby. USB PowerShare (S4/S5) Allows you to charge external devices. USB PowerShare Wake Support (S4/S5) Allows you to enable front the USB devices to wake the system from S4/S5. Auto Power On Auto Power On Mode Allows you to set the computer to turn on automatically every day or on a preselected date. This option can be configured only if the Auto Power On mode is set to Enabled Everyday or Selected Day. Auto Power On Date Allows you to set the date on which the computer must turn on automatically. This option can be configured only if the Auto Power On mode is set to Enabled 1 to 31. Auto Power On Time Allows you to set the time at which the computer must turn on automatically. This option can be configured only if the Auto Power On mode is set to Enabled hh:mm:ss. Performance Options Overclocking Feature 120 Core Over Clocking Level Allows you enable or disable the OC level1/level2 setting and adjust the processor flex ratio and voltage in the Customization mode. Computrace Allows you to enable or disable the Computrace service using the Absolute software. Core Ratio Limit Override Allows you to set the core ratio limit. Single Core Allows you to select single core or multiple cores. Advanced Core Voltage Mode Allows you to select between adaptive and override voltage modes. Core Voltage Offset Allows you to set the override value of core voltage. Long Duration PWR Limit Allows you to set the turbo mode power limit. Short Duration PWR Limit Options Allows you to set the turbo mode power limit. XMP Memory Allows you to set the XMP memory. Security Admin Password Status Displays whether the admin password is set. System Password Status Displays whether the system password is set. HDD Password Status Displays if the hard drive password is set. Admin Password Displays the admin password. System Password Displays the system password. HDD Password Displays the hard drive password. Firmware TPM Displays the firmware TPM. Boot Boot List Option Displays the available boot devices. File Browser Add Boot Option Allows you to set the boot path in the boot option list. File Browser Del Boot Option Allows you to delete the boot path in the boot option list. Secure Boot Control Allows you to enable or disable the secure boot control. Load Legacy OPROM Allows you to enable or disable the Legacy Option ROM. Boot Option Priorities Displays the available boot devices. 121 Boot Boot Option #1 Displays the first boot device. Default: UEFI: Windows Boot Manager. Boot Option #2 Displays the second boot device. Default: Onboard NIC Device. Boot Option #3 Displays the third boot device. Default: Onboard NIC Device. Save & Exit Save Changes and Reset Allows you to exit system setup and save your changes. Discard Changes and Reset Allows you to exit system setup and load previous values for all system setup options. Restore Defaults Allows you to load default values for all system setup options. Discard Changes Allows you to exit your changes. Save Changes Allows you to save your changes. Clearing forgotten passwords WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Follow the procedure from step 1 to step 4 in "Removing the power-supply unit". 122 Procedure 1 Locate the password jumper (P215) on the system board. For information on the location of the Password jumper, see System-board components. 2 Remove the jumper plug from pins 215. 3 Follow the procedure from step 8 to step 9 in "Replacing the power-supply unit". 4 Replace the left-side cover. 5 Turn on your computer and wait until the operating system is completely loaded. 6 Shut down your computer. 7 Remove the left-side cover. 8 Follow the procedure from step 1 to step 3 in "Removing the power-supply unit". 123 9 Replace the jumper plug on pins 215. 1 jumper plug 2 P215 Post-requisites 1 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 2 Replace the left-side cover. 124 Clearing CMOS Settings WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Follow the procedure from step 1 to step 4 in "Removing the power-supply unit". Procedure 1 Locate the CMOS jumper (P217) on the system board. For information on the location of the CMOS jumper, see "System-board components". 2 Disconnect the system-board power cable from the system board. 3 Remove the jumper plug from pins 217 and replace it on pins 216 (P216). 4 Wait for 5 seconds. 5 Remove the jumper plug from pins 216 and replace it on pins 217. 125 6 Connect the system-board power cable to the system board. 1 jumper plug 2 P217 3 P216 4 system board Post-requisites 1 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 2 Replace the left-side cover. 126 Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click or tap Drivers & downloads → Find it myself. 5 Select the operating system installed on your computer. 6 Scroll down the page and expand BIOS. 7 Click or tap Download to download the latest version of the BIOS for your computer. 8 After the download is complete, navigate to the folder where you saved the BIOS update file. 9 Double-click or double-tap the BIOS update file icon and follow the instructions on the screen. 127 Technology and components Audio Alienware Aurora R5is shipped with Realtek ALC3861 for optical S/PDIF output. NOTE: The audio drivers are already installed when you receive your computer. Downloading the audio driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Audio. 6 Click Download to download the audio driver for your computer. 7 After the download is complete, navigate to the folder where you saved the audio driver file. 8 Double-click the audio driver file icon and follow the instructions on the screen to install the driver. Identifying the audio controller 1 On the taskbar, click the search box, and then type Device Manager. 2 Click Device Manager. The Device Manager window is displayed. 128 3 Expand Sound, video and game controllers to view the audio controller. Before installation After installation Changing the audio settings 1 On the taskbar, click the search box, and then type Dell Audio. 2 Click Dell Audio and change the audio settings as required. Graphics Alienware Aurora R5 is shipped with the following graphics options: Controller Memory Intel HD Graphics 530 Shared system memory • • Up to 6 GB AMD or NVIDIA Supports Dual AMD or NVIDIA (SLI) 129 Downloading the graphics driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Video. 6 Click Download to download the graphics driver for your computer. 7 After the download is complete, navigate to the folder where you saved the graphics driver file. 8 Double-click the graphics driver file icon and follow the instructions on the screen. Identifying the display adapter 1 On the taskbar, click the search box, and then type Device Manager. 2 Click Device Manager. The Device Manager window is displayed. 3 Expand Display adapters. Changing the screen resolution 1 Right-click on your desktop and select Display settings. 2 Click Advanced display settings. 3 Select the appropriate resolution from the drop-down list. 130 4 Click Apply. Rotating the display 1 Right-click on your desktop. 131 2 Select Graphics Options → Rotation and select from the listed options. The display can be also rotated by selecting Rotate Display under the Display menu in the NVIDIA Control Panel. For computers shipped with the AMD video card, the display can be rotated by selecting the required rotation on Rotate Desktop tab in the AMD Catalyst Control Center. 132 USB The following table shows the USB ports available in Alienware Aurora R5. Ports Location USB 3.0 Two on the front side USB 3.0 with PowerShare Two on the front side USB 2.0 Six on the back panel USB 3.1 Type-C One on the back panel USB 3.1 One on the back panel USB 3.0 Three on the back panel NOTE: USB 3.0 needs the driver to be installed before it can detect any USB devices. Downloading the USB 2.0 and USB 3.0 driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Chipset. 6 Click Download to download the USB 2.0 or USB 3.0 driver for your computer. 7 After the download is complete, navigate to the folder where you saved the USB 2.0 or USB 3.0 driver file. 8 Double-click the driver file icon and follow the instructions on screen. Identifying the USB drivers 1 On the taskbar, click the search box, and then type Device Manager. 2 Click Device Manager. The Device Manager window is displayed. 133 3 Expand System devices. Enabling or disabling the USB in BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the AlienHead logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed. 3 On the Advanced tab, select USB Configuration. 4 Select the Front USB Ports or Rear USB Ports options to enable or disable the ports respectively. 5 Save the BIOS setup program settings and exit. Fixing a no-boot issue caused by USB emulation Sometimes the computer does not boot to the operating system when USB devices are connected to the computer during startup. This behavior occurs because the computer is looking for bootable files in the USB devices. Follow these steps to fix the no-boot issue: 1 Turn on or restart your computer. 2 Press F2 when the AlienHead logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed. 3 On the Advanced tab, select USB Configuration. 4 Select the USB Boot Support to disable it. 5 Save the settings and exit. Wi-Fi Alienware Aurora R5 is shipped with Wi-Fi 802.11b/g/n or Wi-Fi 802.11ac. 134 Turning on or off Wi-Fi NOTE: There is no physical switch to enable or disable Wi-Fi. It has to be done through computer settings. 1 Swipe-in from the right edge of the display, or click the Action Center icon on the taskbar to access the Action Center. 2 Click Wi-Fi to turn Wi-Fi on or off. Downloading the Wi-Fi driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Network. 6 Click Download to download the Wi-Fi driver for your computer. 7 After the download is complete, navigate to the folder where you saved the Wi-Fi driver file. 8 Double-click the driver file icon and follow the on-screen instructions to install the driver. Identifying the Wireless drivers 1 On the taskbar, click the search box, and then type Device Manager. 2 Click Device Manager. The Device Manager window is displayed. 3 Expand System devices. 135 Configuring the Wi-Fi 1 Turn on Wi-Fi. For more information, see Turning Wi-Fi on or off. 2 Swipe-in from the right edge of the display, or click the Action Center icon on the taskbar to access the Action Center. 3 Click Wi-Fi, and then click Go to settings. A list of available networks is displayed. 4 Select your network and click Connect. NOTE: Type the network security key, if prompted. Bluetooth Alienware Aurora R5 is shipped with Bluetooth 4.1/Bluetooth 4.2. Turning on or off Bluetooth NOTE: There is no physical switch to enable or disable Bluetooth. It has to be done through the computer settings. 1 Swipe-in from the right edge of the display, or click the Action Center icon on the taskbar to access the Action Center. 2 Click Bluetooth to turn Bluetooth on or off. Pairing the Bluetooth-enabled devices 1 136 Turn on Bluetooth. For more information, see Turning on or off Bluetooth. 2 Swipe-in from the right edge of the display, or click the Action Center icon on the taskbar to access the Action Center. 3 Click Bluetooth, and then click Go to settings. 4 Select the required Bluetooth device for pairing. 5 Click Pair to pair the bluetooth devices. 6 Click Yes to confirm the passcodes on both the devices. Removing the Bluetooth device 1 Swipe-in from the right edge of the display, or click the Action Center icon on the taskbar to access the Action Center. 2 Click Bluetooth, and then click Go to settings. 137 3 Click the device you want to remove, and then click Remove device. Transferring files between devices using Bluetooth 1 Swipe-in from the right edge of the display, or click the Action Center icon on the taskbar to access the Action Center. 2 Click Bluetooth, and then click Go to settings. 3 Select your Bluetooth device. 4 Click Send or receive files via Bluetooth. 5 In the Bluetooth File Transfer window, click Send files, and then select the file you want to transfer. 138 Hard drive The following table shows the hard-drive options available in Alienware Aurora R5. Options Dimensions SSD One M.2 drive SATA • • One 3.5-inch drive bay Two 2.5-inch drive bays Identifying the hard drive 1 On the taskbar, click the search box, and then type Device Manager. 2 Click Device Manager. The Device Manager window is displayed. 3 Expand Disk drives. Identifying the hard drive in BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the AlienHead logo is displayed on the screen to enter the BIOS setup program. A list of hard drives is displayed on the Main tab. For more information, see System setup options. Chipset Alienware Aurora R5 is shipped with the Intel Z170 chipset. Downloading the chipset driver 1 Turn on your computer. 2 Go to www.dell.com/support. 139 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Chipset. 6 Click Download to download the chipset driver for your computer. 7 After the download is complete, navigate to the folder where you saved the chipset driver file. 8 Double-click the chipset driver file icon and follow the instructions on the screen. Identifying the chipset 1 On the taskbar, click the search box, and then type Device Manager. 2 Click Device Manager. The Device Manager window is displayed. 140 3 Expand System devices. Memory Alienware Aurora R5 has four DIMM (RAM) slots, which are accessible by removing the left-side cover and rotating the power-supply unit. Your computer supports 4 GB, 8 GB, 16 GB, 32 GB, and 64 GB DDR4 memory of up to 2133 MHz and up to 2400 MHz with XMP (optional). 141 Checking the system memory in Windows 1 Click Start 2 Select Settings 3 Click System → About. . . Checking the system memory in BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the AlienHead logo is displayed on the screen to enter the BIOS setup program. On the Main tab, the memory information is displayed. For more information, see System setup options. Testing memory using ePSA 1 Turn on or restart your computer. 2 Press F12 after the AlienHead logo is displayed on the screen to access the boot menu. 3 Use the arrow keys to highlight the Diagnostics menu option and press Enter. 4 Follow the instructions on the screen to complete the ePSA Pre-boot System Assessment (PSA). NOTE: If the operating system logo appears, wait until you see the desktop. Turn off your computer and try again. Processors Alienware Aurora R5 is shipped with the following processor options: • 6th Generation Intel Core i3 • 6th Generation Intel Core i5/i5k • 6th Generation Intel Core i7/i7k Identifying the processors in Windows 1 142 On the taskbar, click the search box, and then type Device Manager. 2 Click Device Manager. The Device Manager window is displayed. 3 Expand Processors . Checking the processor usage in the task manager 1 Right-click on the taskbar. 2 Click Task Manager. The Task Manager window is displayed. 3 Click Performance tab to display the processor performance details. 143 Operating System Alienware Aurora R5 is shipped with the Windows 10 factory installation. Service Tag location The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. The Service Tag label is located at the rear of your computer towards the base. Device driver A device driver or software driver is a computer program allowing higher-level computer programs to interact with a hardware device. For Alienware Aurora R5, all driver installation for their devices is similar except that some systems may have more devices than others. Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. 144 Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support. 145 Intel Serial IO driver In the Device Manager, check if the Intel Serial IO driver is installed. Install the driver updates from www.dell.com/support. 146 Intel Trusted Execution Engine Interface In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed. Install the driver update from www.dell.com/support. 147 Intel Wireless-AC 8260 Wi-Fi and Bluetooth drivers In the Device Manager, check if the network card driver is installed. Install the driver updates from www.dell.com/support. 148 In the Device Manager, check if the Bluetooth driver is installed. Install the driver updates from www.dell.com/support. BIOS overview The BIOS manages data flow between the computer's operating system and attached devices such as hard disk, video adapter, keyboard, mouse, and printer. Boot menu The Alienware Area-51 R2 includes a one-time boot menu. By using this feature, you can change the sequence of devices that your computer attempts to boot from, for example, CD-ROM, hard drive, or network. Boot menu enhancements The boot menu enhancements are as follows: • Easier Access — Press F12 to access the boot selection menu. • User Prompting — The user is prompted to use the keystroke on the BIOS screen. • Diagnostics Options — The boot menu includes the ePSA diagnostic options. Timing key sequences The keyboard is not the first device initialized by Setup. As a result, if you press a keystroke too early, the keyboard is locked out. In such case, a keyboard error message is displayed on the screen, and you cannot restart your computer with the Ctrl+Alt+Del key combination. To prevent the keyboard from locking, wait until the keyboard is initialized completely. The keyboard is initialized if one of the following occurs: • The keyboard lights flash. • The F2=Setup prompt appears at the top-right corner of the screen during boot. 149 System diagnostic lights The computer POST (Power On Self Test) ensures that it meets the basic computer requirements and the hardware is working appropriately before the boot process begins. If the computer passes the POST, the computer continues to start in a normal mode. However, if the computer fails the POST, the computer emits a series of LED codes in amber color during the start-up. The following table shows different light patterns, what they indicate, and the suggested solutions. Number of Power LED flashes Problem description Suggested solution 1 System board: BIOS and ROM failure Flash latest BIOS version. If problem persists, replace the system board. 2 No memory or RAM detected Confirm that the memory module is installed properly. If problem persists, replace the memory module. 3 System board or chipset error Replace the system board. 4 Memory or RAM failure Replace the memory module. 5 CMOS battery failure Replace the CMOS battery. 6 Video card or chip failure Replace the video card. 7 CPU failure Replace the system board. 3,6 BIOS recovery image not found Reimage the system BIOS. 3,7 BIOS recovery image found but invalid Reimage the system BIOS. 150 Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Information about Alienware products www.alienware.com and services Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software updates, and so on www.alienware.com/gamingservices Videos providing step-by-step www.youtube.com/alienwareservices instructions to service your computer Contacting Alienware To contact Alienware for sales, technical support, or customer service issues, see www.alienware.com. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. 151
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